Best Western Cedar Park Inn

Excellent experience. The rooms are very nice and the staff are excellent. Jazz was a delight when we checked in. The hotel is in a perfect location. There is plenty of restaurants and shops close by to walk to. Excellent stay.

Friendly welcome, easy check in, everything was clean mostly quiet and a nice complementary breakfast, coffee in room with microwave and fridge. There is a pool and a small lounge with bar and VLT

I booked this hotel for 2 nights and was looking forward to this stay as we were greeted by a wonderful lady named Alisha at the front desk who was very helpful and after that everything went wrong. I talked to front desk about our A/C not working and the Maintenance guy came out to look at the AC, he had to get some tools and he's going back at 10 o'clock, which is fine with us. As my wife is in the shower and I was sitting in the living room Of the hotel room and our door opened with no knock and it was a worker that wanted to come look at the windows as soon as I said something, the door shut and she was just standing outside her room. I questioned her on why she did not knock on the door and she said oh I was told this room Was empty. When I went down to the front desk to talk to the front desk person, the housekeeping lady was there whispering to the front desk lady and pointing at me, which is not very professional, Then when the housekeeping lady walked away, she started talking to another lady that was working housekeeping and pointing at me once again, which again is not professional. Also I asked the front desk lady to speak to manager, and she said there's no manager on duty until Monday. I don't really feel comfortable leaving any valuables around if they get longer Without knocking and also i am a diamond elite member with Best Western and this will be the last time I will stay at this hotel. I will be reaching out to management on Monday, I paid for the weekend with points and I am hoping that I will begin my points back as this is not what I expect from my Best Western.

Customer service was excellent. Jazz created a safe and comfortable environment especially being in this hotel for the first time. The room was tidy and perfect as well. Including wifi which I thought wasn't going to be the greatest. However this hotel exceeded my expectations. Would definitely come back again!

My family and I had a very disappointing experience at this hotel. The air conditioner was leaking water and the carpet in the corner of the room was totally soaked. We informed the hotel and they came to fix the air conditioner and vacuum up the water. However, the air conditioner continued to leak. We informed the hotel again before we left for a few hours and they said they would fix it. When we arrived back that night, the AC was leaking and the carpet was soaking again. But now the room was starting to smell like dirty socks. But we had to get the kids to bed so we couldn't get it fixed or move to another room at that point. It continued to leak throughout the night, and the next morning the room smelt so disgusting. Later that morning I overheard another guest talking to the front desk about the exact same issue. So it turns out the issue is widespread, and I think they just are pretending to fix the issue and hoping guests just live with it. I informed the hotel that I would like a discount and they gave me contact details for the ops manager. I tried to contact her multiple times by email and phone and she never contacted me back. I am extremely disappointed with my stay and do not recommend anyone stay here.

I had a great experience thanks to George at the front desk. He was welcoming, professional, and very helpful from the moment I arrived. He handled everything efficiently, answered all my questions with patience, and made the check-in process smooth and stress-free. His friendly attitude and excellent customer service made me feel valued as a guest. George is a great asset to the hotel, and I truly appreciate his outstanding hospitality. Thank you, George!

When we entered the lobby Jazz was very friendly and remembered us from Previous stays. Jazz was concerned about our well being as we were staying with them for medical reasons.

STAY AWAY!!!! especially sports teams. We had a very bad experience at this hotel when we were in Edmonton for a tournament. Front end staff are very rude if you are staying with a sports team. They take a large deposit which can only be cash or credit as they DO NOT TAKE ANY FORMS OF DEBIT. Their rooms are very damaged and old and the whole hotel smells very mildew and mouldy. The pool is like a kiddy pool which is so small no adults can fit in it. People complained of getting pink eye from the pool as it's very dirty and murky. They have signs all over the building that if you make any noise, they will keep your damage deposit which I'm sure that that's why they ask for such a large amount. I would never stay at this hotel again and recommend for people to look elsewhere. I wish I would've spent an extra a few dollars to get a decent hotel as you have many to choose from in the area. I could not wait to leave that Hotel and recommend you look elsewhere.

Great location. Hotel and the surrounding property very well kept. Good security never felt afraid even at night. Buffet breakfast has lots of choices and options. The staff are very professional and helpful. There is a level2 EV charger on the property which was very convenient.

We just had a lovely stay at the Best Western cedar creek. The staff was exceptionally friendly and catering to our needs. Our kids spent some time in the pool and we all enjoyed the complimentary breakfast. There's an EV charger which was a great bonus.

We regularly come here when in Edmonton. The rooms are great and the staff great. And the price very good. Recommend to others.

George was who checked me in! He was great!! Best, fastest, and greatest check in to date.. He helped me with anything that I asked! See George if your checking in!! Best Western, Cedar Park Inn, Edmonton I will be making this the new stay point in Edmonton!

Nothing fancy in this hotel, but the service was amazing. Kudos to Harmeet from seasons var and grill as well as Alicia of the frontdesk!

for my over night stay the basic room is adequate and sufficient; so was the complimentary breakfast; i like the notices asking guests to keep noise down - great work. i would strongly suggest hand bars installed in the bath/shower for safety purposes - this should not wait - do it ASAP the phone in the room 417 did not work - fix it - i cheeked the connection it was connected and the phone light was flashing -so something was not right ------------- breakfast staff Anisha was very very welcoming - perfect person for the job; Harmeet worked hard but did not forget to smile - she smiled to/ at me anyway...what a great beautiful personality front desk when i checked out- Alisha - good sense of humour all in all i was happy staying in this well located Best Western - for what it cost- a fair to good value...no complaint - if do visit Edmonton it is my first choice place over all good value....

Excellent service Jazz answered all of my questions. The staff was friendly and helpful. I would recommend this hotel for anyone going g to Rdmonton.

Convenient. Go to grocery, Macdonald,bus stop by walk.

We stayed on the 4th floor and all night our room was 30 degrees. Called twice for assistance and was offered a fan, but didn't receive it. I'll never stay here again.

Excellent service by George at front desk

Pick another hotel. Do not stay here. The breakfast is gross and not good, beds are old and saggy. Took 20 minutes to check in because of lack of front end staff. Save yourself the disappointment and book somewhere else. Only positive thing about the stay was George the fron end staff.

Alisha was awesome to deal with. Any issues we had were dealt with promptly and professionally! Thank you for a great stay!

Super Service George!! Been coming to this hotel 20+ years. Thanks for trying hard and making me feel so welcome!!!

Alisha and Jaspreet were excellent and very professional, very friendly and extremely helpful great front desk staff

The rooms were okay and clean but I was appalled by the behaviour of the front desk staff. We arrived and ‘George' was not very friendly to his coworker, I didn't catch her name. They were having some type of discussion about something she did wrong. Instead of stopping the conversation to assist us, she asked for my ID and they kept arguing about it. Neither of them were professional but he was berating her with ‘do I have to train you all over again' or ‘what did you do wrong now'. Both parties were not good.

From check in with Shirsta to check out with Alisha, this hotel stay was very good. Everything was clean and pleasant. Supper was very good. Hotel and Restaurant Staff were courteous, friendly and helpful. Will definitely stay at Cedar Park Inn again.

Great place but very expensive. Breakfast was outrageously excellent. Breakfast staff very very friendly.

Very friendly and helpful staff (Alisha at the front desk) went above and beyond. Upgraded room. Close to hospitals. Very clean and large rooms. Excellent stay. Will definitely come back !

I had a great stay at the hotel. The service was fantastic, especially from Jaspreet at the reception. She was so kind, welcoming, and went out of her way to help. The hotel itself was really nice too—clean and comfortable. Highly recommend!

A great stay and friendly staff we enjoyed the food too

Jaspreet Kaur helped me out and got me in sooner than expected and upgraded my room

Very comfy bed and bedding. Clean, quiet room.

Had a little staycation for our anniversary. Lucky for us we were the guests of the day so got an upgrade into a jacuzzi suite. The bed was super soft and so comfy. The shower was awesome. I'd go back just for that. Breakfast was good. Fresh eggs, sausages great bran muffins. A great stay thanks to George at the front desk for helping us checking.

The customer service was really good. Elena was really nice and helped me get checked in to my room. However my room, the bathroom the curtain hanger was broken and is temporarily fixed. Need to have it properly fixed before the guest comes in.

Had a best experience in the hotel. Staff was very nice and friendly. Had a lovely experience in the VLT. Harnoor was a lovely host. Rooms were clean and tidy. Housekeeping did the best job. Overall loved the stay

We have stayed at this hotel many time. The service and rooms are very clean and are a good value for the money we paid at this location.

Great place if you're looking g for value, convenience, standard amenities, and comfort. Rooms are equipped with everything you could need and the staff will go out of their way to help as much as they can. Very friendly and personable. I like the location, close to everything you might need and great access points to main traffic arteries. Lobby is always nice and clean with a very relaxed feeling. It's got a lot of windows and a long lobby, perfect for spotting your food deliveries. I love this place for their pet policy, if you're staying in the pet friendly room there is a large heavy door leading into the hallway, I've noticed how loud it was in previous stays, I can say on my most recent stay this has been addressed. You can still hear it but they've definitely done something to soften it. Overall, I really like staying here

The check in was very pleasant and it was very nice to be picked as the guest of the day. i appreciate it very much, made me feel my stay at Best Western is worth my while. the guest person was very nice and welcoming, thank you.

Excellent stay! Alushe (not sure about spelling) made our visit fantastic. The hotel is clean, close to everything, beds and pillows are amazingly comfy. Quiet and the perfect hotel. We have already booked a future stay!

A great stay with helpful and friendly staff. The bed was comfortable and the room tidy and clean. We enjoyed supper and breakfast in the restaurant.

Amazing experience. Didn't get the room we thought and they fixed it for us immediately. George was amazing to deal with.

Alushi, helped us greatly. Rooms were clean and awesome. Restaurant had a great menu and friendly staff. We had a lovely stay.

Check in was fast and easy. George was so friendly and pleasant. Room was excellent as was the rest of the hotel. Will for sure return.

Great hotel with recent upgrades..Desk service was easy & direct . Trystan was welcoming & accommodating ! I also loved the free water upon arrival!

Convenient location in the South side of Edmonton but that's where the positives end. This hotel is extremely hot with virtually no air conditioning. I should of known there was problems when I was sweating during check-in. I moved rooms because the first room was like an oven and the second room wasn't much better. This hotel needs to get it's air conditioning issues resolved and quickly. The staff are friendly and the rooms were clean. But the carpets are frightening because they are so old and dingy. The room had a musty smell to it. The rooms on the upper floors are newly renovated but the lower floors are in need of renovations. Lots of parking available. Hotel takes a $300 security deposit which I found surprising and excessive.

Merlin at the front is superb. Some of the best customer I've experienced in some time. The room I stayed in was super cute with white washed brick, I really felt very comfortable. Just to reiterate, it all started with Merlin as I checked in, so great!!

Cedar Inn Best Western Plus was a big improvement at renovations and breakfast since we stayed at the same older hotel several years ago. We were impressed by the quality breakfast since there was no breakfast in the past. We liked the king bed suite room decor because it was very roomy and enjoyed viewing Edmonton from the big windows at the fifth floor.

Pool is smaller but great with kids. No hot tub or sauna. Our beds were noisy every time you move. Water pressure in the shower was not so great but great food. Great customer and staff service

I'm still waiting for management to follow up after all this time. They r dishonest and do not keep their promises. Room was intolerable it was so hot. Could not sleep. Breakfast was not provided as promised and they did not follow safety protocol as required.

Great property and safe area to stay in . Close by to many amenities ( Restaurants, Grocery Stores and close to Downtown and Old Strathcona). Property has great breakfast at the restaurant and pool/gym facilities. Restaurant also has a small VLT lounge that is separated, so not in eyesight of the restaurant dining area. Merlin at the front desk was very friendly and helpful. Beds are very comfortable and spacious.

Couldn't check-in until AFTER 4, despite what web site days. Room smelled of something stale. Old smell, probably cig smoke that wasn't fully cleaned. Mini-split blew cold air and no heat, which only added to the mildew-like smell. Was told manager would visit the room, but he never showed up. Daughter was in different room with vollyball teammates, but had to be moved to a different room the last night after red ants were found. Staff are run off their feet. Constantly dealing with complaints from guests.

Disappointing and frustrating stay. The lobby does not have air conditioning. Neither do the main hallways or elevators Checkin was frustrating. No early checkins were allowed without a full day fee. People from our group waited hours in the hot lobby. The manager was never available to acknowledge customer concerns. Pretty sure we saw management hang a private property no parking sign while frustrated customers waited. Our key cars did not work 3 times we couldnt access the elevator to get to the room. Once in room 227 the air conditioning did not work. Waited for maintenance for half an hour. Our room was terrible with lattice over the window. Dead bird through the lattice. View of the roof and no screen. The shower rod is lopsided in this room so the curtain will not stay closed. The shower head is also off centre The lighting is awful. A big huge light above the bed. The front desk needs customer service training. There is a very combative and rude individual that does not treat customers well. There are renovations and renovation sign in the lobby. The area does not feel safe to walk around. There were a fair amount of homeless individuals around the hotel and area. We had issues with our credit card having two pending charges for the first day. We would not stay again. We would not recommend to anyone We also needed toilet paper one morning and were advised there was no housekeeping on sight. They didnt have toilet paper at the front desk. They had to give us a large roll from the restaurant.

The staff are terrible, from check in to the restaurant. The hotel shows its age everywhere. The food was terrible (burnt and no flavor), the check in had very limited understanding of the English language and hotel business. The hotel smells and the rugs must be 40 plus years old.

Check in process was delayed and disorganized. Female front desk attendant rude and overwhelmed. 4 trips to front desk for keycards that would not work. Room renovations are work in process. I should have read the recent reviews before booking.

The rooms were nice and clean and comfortable. Alisha at the front desk was amazing and so helpful. The place was extremely busy, but she took the time to assist with anything asked. We had problems with our air conditioner and Rajindersinah from maintenance was fantastic. He had it changed quickly. The restaurant staff were super friendly and service was quick with our big groups. The food was awesome. Big shout out to Maitri and Annabelle for the laughs.

Air conditioning not functioning in most of the building. Hotel room was hot (80 degrees Celcius) on upper floors. Staff left to deal with upset guests, staff have little ability to make changes or decisions. Rooms were not clean (hair clogging sink drain), meal area was hot and overcrowded, gym was too hot to use, pool was down for maintenance.

Staff was incredibly professional and helpful. Check in was quick and easy. Housekeeping and breakfast staff very friendly. Even though they are in the midst of renovations we Had a pleasant stay and will stay again when return to Edmonton.

Great location, staff, service. Food was good at restaurant. We came for our game and starting from Reception till servers at restaurant everyone was great. I believe renovations are under way. Once done it will be a great look. Will be waiting.

My wife and I stayed at Cedar Park Inn last weekend, and we had an amazing time. Even with my wife being in a wheelchair, we had no issues navigating the hotel and enjoying all the amenities. Having an on-site restaurant was a huge plus—we had breakfast and dinner there every day, and the food was great. The front desk staff was fantastic, making us feel welcome from the moment we arrived. We also visited the VLT lounge, and the staff there was just as friendly. One of the staff even took the time to help us understand how the machines work, which we really appreciated. I know the hotel is undergoing renovations, and as per the manager, they should be completed in about six weeks. I can't wait to return and see the upgrades—especially the newly renovated Jacuzzi rooms! Highly recommend this place to anyone looking for a great stay with excellent service.

This hotel runs a scam. We booked and paid online. We also gave our credit card at the hotel desk. When we checked out, we were told that the amount would be refunded and the receipt would be emailed to us. NEITHER of those actions took place. So we were charged TWICE for our one night stay. When we phoned and asked for a receipt, the clerk said that he had NO RECORD of our stay!

You guys are theif. I canceled the hotel 3 days before of arrival. And the reception said it's Canceled. But you still charge my credit card more then amount of 2 rooms. I don't trust you guys anymore. And I called couple numbers. They didn't even answer to pay me back. Never register your credit card with them. Will ripped you out

Will not stay here again. This is my 3rd time booking here, and although staff is friendly we will be staying elsewhere. The hotel is okay, but 2 of the 3 rooms I've stayed in have had plumbing issues. This time, the room is really showing signs of wear, and is poorly laid out. The second time I booked the room was hot and a/c wasn't working. They did bring me a fan for the night but no discount was given. The restaurant doesn't open until 7, which was too late for us as we had hospital appointments at 7. That didn't affect my rating though, just thought people might like to be aware. We experienced a clogged toilet at 6am. Called the front desk to request assistance as we were not provided with plunger or anything in the room. Was advised to wait for housekeeping to come up when they started at 7am. At 8am they hadn't arrived and front desk did not answer the phone. Went downstairs and eventually a very nice but Ineffective young man showed up. He did not understand the problem and tried to hand me more toilet paper. I had to explain more than 4 times the toilet would not flush and finally he said maintenance doesn't start until 9am. He had no other solution but to wait. The breakfast buffet was okay, but nothing great. The best thing about this hotel is it's location but there are others to try out, and we won't be back.

This place is disgusting, i was sick for two days from the food and room was very dirty , furniture was stained and bathroom had hair in shower and on towels , mold in shower and 2x4 holding up counter in bathroom , no hot water, no heat and bed are thrashed . I asked for a new room and it was worse then the first room. DO NOT STAY THERE.

This is a ok hotel. I was sitting in the lobby wating for my room to be ready and I heard the gm yell at the staff member. This is not a hotel I would want to work at. I spoke to few staff member and they don't look happy here. Anna use to work her and she was a good staff member and now she is not here and I understand why. Alisha is great staff and so is Harry. I will not stay here again the way the gm yelled at the poor staff member. He was training another girl and this is not how you speak to your staff. This girl told me he is the gm.you should always call your staff to the back and speak to them. Horrible management.

Alicia at the front desk is fabulous, the amenities are great in all places of the hotel. All aspects of this hotel ate wonderful. Alicia at the front desk is fabulous, the amenities are great in all places of the hotel. Food is awesome people are friendly and waiting to help you!

The room was comfortable and very clean The breakfast was delicious and the breakfast staff was exceptional. Reena, Saima and the others were friendly and very attentive. We would definitely return to this hotel and recommend to our friends.

We have stayed at this hotel multiple times over the years and it has continually gotten worse and after our most recent stay we will never be staying there again. When we went to check in they quoted us a much higher rate than we had reserved under and had to correct the desk agent. We were given our room keys but not told where our room was aside from the floor so we had to take the one working elevator to that floor and try and find the room. Once we got there out keys would not work and I had to go back down to the desk and was told there was an issue with that room anyways and they were moving us to a new room on a higher floor. I had to check with front desk agent 3 times which room it was as she was saying one room number but gave me keys for a different room until she realized she had given me the wrong room keys and gave me to the correct ones. Once we got to the room the HVAC in the room was not working it was blowing hot air when it was set to cool and the fan itself was making a horrible noise. The TV in the room turned off after 10 minutes every time you turned it on. When we checked out the next morning we found that the back window of our car has been smashed out. When we went inside to ask about camera coverage the manager on duty was very casual about it and acted like this happened all the time and then said she would not have time to check the camera footage until later in the afternoon.

This is the second time i have stayed at the property. I was greeted by alisha. She was very friendly and always has a smile in her face. She needs to recognize for all the hard work she dose this company. I have never seen anyone this involed in there job. I hope the mangment knows that she is a great employee and she takes her job serious. Kudos to her.

We were in town for a couple mates for the celebration of life for my brother-in-law who had recently passed. All of the staff, in particular Alisha at the front desk, were very kind and helpful. They made our stay wonderful. Our rooms were clean. The breakfast was delicious and we were grateful for the comfy beds at the end of the day.

If I could give them 0 starts I would. They should change their establishment to BED BUG BOUTIQUE - where you will be gifted with the bed bug specialty against your will. Or maybe Worst Western.. This is my first encounter with bed bugs during my travels and I know what bed bugs look like. We checked in at 11am and within 3 hours, we noticed bed bugs of all sizes crawling on the blankets, sheets, and the pillows we were laying on. They were also inside the pillow cases. Photos and videos were obtained and my partner went to the front desk to alert the staff about this shituation. He even invited her to come back to the room to witness the fine glory of the bed bug hotel. She declined and told him she would not advise changing rooms. The front desk staff (who we later found out was actually the manager herself) said her manager was in a meeting and she will have her call us. Clearly this person did not want to be identified as such and appeared to be avoiding the accountability of her role. We did not hear from her for about 5 days only after I made them aware I would be contacting public health. The front desk seldom picks up their calls as well so horrible communication with this hotel. After checking out, We spent the several hours decontaminating ourselves, buying new clothes and disinfecting products, and at a laundry facility washing everything in hot water. We also threw out one of our luggages because it was fabric. No effort in wanting to resolve from management's part. When we did hear back from Robin Bajwa the manager, she was immediately defensive and insinuated that we brought the bed bugs in because she claimed there were no reports of activity in the room we stayed in. We also found out that SHE WAS THE MANAGER AND SHE PRETENDED NOT TO BE. ROBIN BAJWA literally makes no effort to resolve the issue or compensate us for the stress and hundreds of dollars we spent for laundry, replacing clothing and throwing away our luggage. Her response was "all hotels have bed bugs mam'" to deflect their responsibility. DO NOT STAY HERE. Or do if you don't mind encountering little bugs who can hitch a ride home with you.

Alisha gave very good service, got me in early which I very much appreciate! I had to bring my girlfriend up to Edmonton to cancer hospital. And also appreciated the medical discount. Will stay here ever time we have to come to Edmonton. Big thank you to Alisha.

It was the filthiest Best Western we ever stayed in... and we're members. I wouldn't recommend it to anyone. We were disgusted and no one reached out to us to this day and then they think they can appease us by throwing a few points your way, instead of giving us another weekend stay somewhere we can be excited to be in.. CLEAN and comfortable. Staff was nice and kept apologizing that no one tried to connect us and make amends.

The room was very clean and well stocked. The lobby was inviting. Harnoor at the front desk was very polite, professional and very helpful on checkout the next morning. The complimentary breakfast was perfect. Next time I'm in Edmonton, I will be staying here.

Alisha and robin are amazing ladies.The best service I've ever had and the ladies that work in the restaurant are amazing as well .Food was awesome and have had nothing but positive happy smiles everyday!I would recommend this hotel to anyone The best hotel

Great service! Thank Robin for your kindness. We had a great time with Best western cedar park inn this week. - Breakfast: hot and enough energy - Friendly receptionist and staffs - Very convenient for checking in and out - Very convenient for businesse trip

Checked in around 8pm ish after, we turned on the air-condition after 1 1/2 hr the room is still 23.5 C temp told the front desk, a maintenance guy went up to check on it and confirmed that the air-condition is not working at all. They offered an electric fan but i told them its not a good option as i have a toddler, we ended up opening the window to have a cool breeze my toddler was already asleep because its almost midnight and i have a senior family member with me too. So changing of hotel is not a good option already.

Great bedding and clean room! Our whole family really enjoyed the free breakfast buffet, much nicer than most hotels. Ate at Seasons restaurant - the kids meals were very generous:) Good fridge and microwave, nice deep bath and lots of hot water. Also nice to have AC.

We stayed at this BW for 11 days (medical reasons). The lobby is spacious, as are the hallways. The rooms offer standard amenities plus a microwave which was handy for such a long stay. They have a restaurant and bar downstairs which was pretty good -- the portions were generous enough to share in our case! A hot breakfast is included from 7 to 9:30. There's also a workout room and a small indoor pool. We found housekeeping to be somewhat erratic during our stay; this may have been a temporary staffing issue and our concerns were dealt with promptly. We especially appreciated was the strong and reliable wifi. What sets this hotel apart from others is the exceptional front desk and serving staff. They were, without exception, helpful, friendly and efficient. In particular was Alisha at front desk who went out of her way to print medical schedules for us, sort out the housekeeping delay and generally provide a personal touch to our stay. Good job! Suggestions: forget the little cheese omelets at the breakfast buffet . . . the extra effort is appreciated but they're kinda awful. Do scrambled eggs instead. And replace the plastic bar straws with paper ones, or better yet, no straws at all. Plastic straws are an unnecessary expense for the hotel and just add to landfill.

This was a amazing trip. I was checked in by Aleesha. She was very friendly. It was Friday night and she was busy she had alot.of request and a line but handle everything great. The breakfast was not good. I saw her there the whole weekend. I was here for a funeral and she was very kind and caring. I would just stay here to see aleesha smiling face. Gurleen in the restaurant was great. People were yelling at aleesha for pool been close. Also there was a lady who was rude to her on check out. Sunday am. She just ignored the guest and kept her smile on and did her work. Kudos to Alessha.

I had a visit on best western cedar park inn gateway boulevard on 19 sep 2024. The room was good and clean. Reception guys was amazing explains everything. I had conversations with ishneet she was polite and gentle.proper hygenie was maintained

Alisha, at the front desk was amazing! She was extremely helpful and was upbeat and smiling continuously I was also impressed by excellent she was with her customers, both in her explanations and courteous nature. Would recommend to stay here

Hotel representative was very helpful! Thank you, Alisha! She was very prompt and responsive to my needs. I would definitely stay at this hotel again. Great value for my money. The room was bright, clean and affordable. I enjoyed using the fitness room.

Both elevators stopped working on last day/night which was terrible as my husband has physical limitations and stairs are very difficult for him. Air conditioner not working in room, fridge in room froze everything on last night, buckets on floor throughout lobby catching water leaks, poor quality windows, you could hear a pin drop outside, so noisy even with earplugs in. The friendly staff are the only thing this hotel has going for it.

Quiet and comfortable the staff were friendly and helpful It was a good breakfast too good coffee very important Central location, ease of check in and check out Beds comfortable rooms clean wifi good too Parking good close to the expressway to get there and leaving

I had a very good experience at this hotel starting with Anna at the front desk. It was extremely busy and there was a large lineup, but she kept her calm and was very friendly and gracious. She remembered my name and greeted me all weekend long. it makes a big difference to have a friendly face, I found all the staff friendly and helpful and would highly recommend it.

Our front desk attendant Anna was a delight to meet. She welcomed us with warmth and grace! It was a pleasure to see and great her throughout our weekend at Cedar Park! This was also true of the entire staff team that we interacted with during our visit. They had a full house and handled everything with class. Thank-you, team!

Comfy bed clean , good location and great breakfast ? very accommodating . We were able to switch to 2 queen beds for our stay the workers at desk were super helpful . We will definitely stay again . Almost didn't come here as there were some bad reviews . But we were happy

I have been here quite a few times an have never been disappointed On June 9 for example /2024 I go there early as I didn't known check in time had changed to 5pm I had a reservation but my room wasn't ready yet , Alisha at FD went above an beyond so I didn't have to wait tell in check in time she very lovely an polite ? I had recent stayed there again last week (July 6-8) once again I wasn't disappointed Alisha has helped me checked out this time an she remembered me from last time she just always so happy an friendly

The ladies who work at the front desk are very polite, helpful, and accommodating. They printed my documents when I needed them. They were helpful with area information. They were friendly and courteous. The room was clean with a nice work area. We had a great view of the sunset over the drive-in. The bed was comfortable. The water pressure in the shower was excellent. The location of the hotel is perfect and convenient to the highway, many restaurants, and malls. The pool is tiny and not suitable for laps. The only issues were that the air conditioning could not keep up with the high temps outside making the lobby and restaurant unbearable, but the room was fine. The restaurant did not have any pizza despite it being on the menu, and they were out of other items too. The breakfast selection in minimal and the same every day.

Helped with Anna and Alisha both are very wonderful, pleasant and knowledgeable front staff. First day checking in, Anna helped me with finalizing our room. Was a very hot day, Anna and the other staff handing out chilled bottled water. Talked to Alisha about extending our stay and the possibility of transferring to another room was a breeze. Very friendly and She given us the best option we can get for our stay.

This hotel wasn't the newest or most updated however it was clean (although our room smelled a bit musty). For me, the highlight was Alisha at the Front Desk. She went over and above to make ensure we were in a room with effective air conditioning. We were there in temperatures 30 C+ and with me having to work in the room most of the day, it was very necessary and much appreciated. We got breakfast vouchers for our stay, I will say the food choices were hit and miss on different days. Anything that we needed Alisha was happy to help us with. She really was the difference maker for us.

From being told the wrong things when booking, to the mess of a room placement with no AC this whole trip was a mess with barely helpful staff, slow and unorganized attempts to help us and poor quality overall, the only good thing was the breakfast and even then it did not match the stars that this hotel tries to achieve

The front end staff was incredible. They went above and beyond. Anna and Isheen made our stay and would have made us permanent regulars. All rooms are on the second floor and up. With one elevator broken already, the second broke and from the sounds of the repair guy, this has been an issue that has been ignored multiple times by management and “duct taped” back together. Well it was not happening that night. My husband who is wheelchair bound and I now have to find a new hotel at 10 at night. Isheen found one but their doors were so small it was inaccessible. Before we left, we were told there would be no charge for the one actual night we stayed there In compensation. Not being able to find a hotel, we ended up at 11 o'clock at night having to drive five hours home. Now lo and behold I find I was charged for both nights and the operations manager refuses to call me back after almost a week at this point. I will be filing a chargeback with my credit card

Rooms were not tidy, main floor rooms had a strong odour (believe we got put in a pet room first and could certainly tell). Not great with large groups. Paid less attention to paying customers than free overflow stays, that left less desirable people in the hotel you wouldn't want around kids. Overall, staff was friendly for the most part and tried. If you are a youth team, not the best spot and not accommodating…

Extremely dirty hotel. This hotel was one of the worst I have ever stayed. Dirty carpeted, dirty couch, our bathtub was clogged and the water was draining so slow. Check in experience was also awful, such a big line up and took over one hour. Breakfast is terrible. Every food we tried tasted bad or was tasteless. Among this not so pleasant experience, I do want to give a big shout to Anna at the front desk, who was very nice and friendly. Other than Anna, there is nothing good at this hotel. It needs a deep clean and a renovation ASAP.

The beds were comfortable and staff were quick to bring extra towels and toiletries. We enjoyed a complimentary hot breakfast each morning with plenty to choose from.

This hotel used to be great. The restaurant / lounge is sub par. Under serviced. Very poorly managed.

The hotel was clean and the rooms have been updated somewhat recently. The included breakfast is pretty good with some healthy options. The restaurant/bar isn't worth going to. Overall I only paid 12000 points /93$ for the room so I would go back.

The staff here go above and beyond for their guests. They are calm, patient, compassionate, understanding and kind.

Although the hotel is older and could use some upgrades we were impressed with what we got for the price we paid. The staff were all very friendly and accommodating. The breakfast was far above average for a free breakfast. Cereal, fruit, breads and baking were available everyday. They had 3-5 hot items each day that changed depending on the day. We enjoy the breakfast each morning. The hotel isn't fancy, but the staff is friendly, breakfast is good and you have a comfy place to sleep.

All the staff were very friendly and helpful. We had our 2 little dogs with us and pet rooms were up 6 stairs from lobby so we could not take luggage cart to the room. The gentleman that checked us in saw our struggle to get puppies and luggage to the room and immediately came over to help. Great customer service.

Service at the best western was great…………….. Alisha provided exceptional service at the front desk………………………………………………….. Staff was polite and friendly …………………………………………………………………………,,…………………..,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

So my friends and I had lunch at the Seasons Bar & Grill (connected to the hotel, lunch was okay. We left the restaurant when it closed at around 3pm, but the hotel staff wouldn't let my friend use the bathroom at the lobby. She said to use the restaurant one, but the restaurant was closed so we had to go across to the nearest Starbucks. Staff should be more accommodating to patrons.

Got in late after our wedding which was noted on our reservation and they let us know that they canceled our reservation and they were doing us a favor by not charging us for another stay. ? kind of a joke really

We had a wonderful stay at this best western. Our front desk lady Alisha made our stay 100% better and was so friendly. She loved listening to our stories from the day as well as gave us some ideas as well. We will come back and stay in this hotel next time we come to Edmonton.

I stayed at the hotel under difficult circumstances (my husband was suddenly hospitalized). It makes a huge difference in such a stressful situation to be met with kindness and support. The staff were consistently friendly and helpful.

The toilet chain kept falling off, had to continually put hand in tank to reattach Light fixture was missing bulb Tv would not work, called front desk, no one ever came to help. Was told it would be 10-15 mins. Internet did not work all the time Sink was clogged and had a very very slow drain Room was dirty Hallway was very loud by the door where we were located. Door did not close properly.

Excellent facility with very friendly and efficient staff. Well situated in South Edmonton, and easy access to all the main arteries

My wife and I stay at this hotel whenever we come to Edmonton and are extremely satisfied with the hospitality and services they offer. The staff are amazing and the restaurant is great as well. You will not go wrong by staying at this hotel!

Went with 3 girls v-ball teams. The staff mentioned they don't even want teams there... Elevator was broken, our 3rd floor room's AC didn't work and the mtce guy was a jerk when he came to inspect it. Staff wouldn't accommodate our teams in any way. They would not rent us a conference room to hang out with all the families, but instead gave us a noise complaint at 9:30 for watching a hockey game too loudly?? But then let hockey boys yell and run rampant in the halls till 11pm. Worst hotel stay ever, stay far away!!

My discussion was stritcly with Alisha, front reception desk. I am planning on renting 23 rooms for a group. I found Alisha to be very informative, friendly, couteous, polite and very Helpful in helping me with all my options. Thank you Alisha.

AMAZING STAY …. Rejuvenated ourselves with friends in Edmonton shopping, eating, dancing, concert, site seeing and most important FUN FUN FUN and the Cedar Park Best Western was a big part of that taking care of our every need and expectation. A special shutout to Robyn at the Front Desk for her attention Many many thanks to all!

While traveling to Edmonton there is only one place that comes to mind.... Cedar Park Inn. Why would I go anywhere else when the property supplies above and beyond service and comfort both for myself and my wife. Conveniently located to access to downtown and a short drive to shopping, dining etc. I travel a great deal for business and pleasure and the Cedar Park is always at the top of the list for me.

Everything was perfect. Loved it. I recently stayed at the Best Western Cedar Park Inn in Edmonton and had a great experience. The hotel's location is excellent, with convenient access to nearby grocery stores, restaurants, and pharmacies. The rooms were comfortable and clean, and the staff was exceptionally friendly and helpful. Although there were some minor issues with the heating system and a wait for breakfast service, the overall stay was pleasant. The hotel offers good value for its price, making it a solid choice for travelers.

1.) a cockroach in the room 2.) I booked for 3 people and we always have only 2 towels in the bathroom. I booked for 3 nights and already mentioned this to the reception on the first day, but still the cleaner only put 2 towels every time. It was only on our last day that they put 3 towels. The bath supplies were not replenished accordingly. 3.) The shower is icy cold since the first day. We can't even put it in a warm setting. If we do, almost no water is coming out on the warm setting. The maintenance fixed it. 4.). The room is dirty, the beddings smell bad as if not washed. 5.) We ran out if cups but no replenishment of the cups. I've been a loyal best western customer and this so disappointing and frustrating. This is the worst experience at best western and it's the very first time to have experienced this.

In a great location for driving in and out of if your there for business and a great price aswell I stayed there while I was competing in the provincial skills competition at the expo center and driving to and from was very simple and easy

Was extremely happy with the staff They were very helpful and went out of their way to assist us. The room was very clean we had an excellent time

Not sure why this hotel has bad reviews. I had an excellent experience with my stay here. Harnoor (front desk) upgraded my room upon check in. The room was large, clean, and had all the amenities I needed. Everything was spot less. The bed and pillows were comfy. It definitely could use some updating, such as some of the wall paper. But I will take cleanliness over "fancy" any day!! The lobby area was large and clean. After a day of training, I was exhausted and appreciated the fast and stress free check in. I will definitely stay here again.

All of the people we encountered during our stay provided amazing customer service. They were having some issues with their HVAC system.

Comfy, the family room is the best family room I have stayed in. Kids separate means they can go to bed and you don't have ot. The included breakfast is super good and the restaurant fantastic. Highly recommend

We were there for medical reasons. This is a very old hotel but it was Very clean. Comfortable beds, Helpful and friendly staff. Great price. Would definitely recommend.

Staff are friendly, welcoming and accommodating. Excellent customer services. Staff also provide good information about the area and other shopping malls.

The rooms are clean the hotel is clean . The staff are very good , have no complaints. The breakfast was good with the stay also and the breakfast staff are very accommodating - servers fill coffee at your table and ask if u would like more breakfast - parking ins good and the hotel is close to favourite amenities Mohamed is the Operations Manager and he assisted us with our booking for a medical rate - hospital family stay … call local hotel front desk for medical rate rather than 1866 or 1800 numbers … u will be glad you did !

Not sure where to start with this review. This is not a hotel up to BW standards. Rooms are dated, noisy, caters to large group gatherings and in poor repair. The staff is trying hard to satisfy customers but the management is very poor and absent. Check-in took over an hour (huge crowds) while we watched children throw lobby furniture cushions around on the ground, small dogs defecating in lobby area and not a security officer in sight. A broken elevator created lengthy delays. It was not repaired during the time we spent on the property. Unfortunately, during our first night we experienced a broken toilet, broken thermostat which caused the room to be at a constant 26 C and neighbouring room guests that carried on until 3 am. Complimentary breakfast was an utter disaster as well. There were too many guests ordering free “takeout” which was baffling. Staff seemed to cater to the takeout guests leaving everyone else to either leave without breakfast or wait endlessly for a substandard meal. The only positive was Alecia (reception) who tried to address our concerns about the quality of our room and moved us to a quieter location with functioning amenities. The heat was still an issue though. She was the only staff member who went over and above in the name of customer service. We will never stay here again. Such a disappointment!

my vehicle was parked in front of the building, and a huge ice chunk fell from the side of the building landing on my vehicle's windshield and denting my hood very badly. When I told the front desk, they told me that I couldn't even talk to a manager, there was nothing they could do, it's not their problem, etc. This large ice chunk would have killed a person had it hit a person instead of my vehicle. I even asked them to warn others not to park there, and they didn't even do that. There is still ice there with the potential to fall, and they do not care. This is extremely dangerous. This is not some random parking lot incident, this is entirely the fault of the hotels lack of maintenance. They told me to email them and they would get back to me, and nobody has. i guess they do not care about the people that stay at their hotels.

Don't go in a hurry for check in, and maybe bring your own breakfast if you want more than one choice. The room was very dry but, we just put a wet towel over the register for moisture. I don't have anything much more to add.

This hotel has been in business for many years. First time trying it. Hotel staff excellent. Very helpful and pleasant. However advertised that breakfast was included. No restuarant for lunch/dinner. Breakfast continental which is OK. But breakfast was the worst ever. Not enough coffee. Only toast and muffins. Compared to Hampton/Super 8: not prepared for customers. Very congested. On Saturaday we had yogurt. Sunday none. Cannot get to toaster to make toast. Pancake machine not working.

Very hot in the rooms,cant open windows, small bath towels and not enough shampoos and conditioner for 3 people. We won't stay in this hotel again. The hotel staff have done nothing to regulate the temperature in the room, everything we got was "sorry " and smile

we were in town on a family long weekend and used best western for our stay it was close to everything and very easy to get to and all the different entrances to the property made it very convenient to get in off the street from any side the front desk host and the staff all around were awesome we very much enjoyed our time here!

I stayed at Best Western Cedar Park, and unfortunately, my business partners experience was marred by rude staff behavior (Ashla Front desk assigned in Breakfast)To my disbelief, a staff member even threw an egg in our private space. This unprofessional conduct left a lasting negative impression, overshadowing any positive aspects of our stay. I hope the management addresses these issues for the comfort and satisfaction of future guests.

What happend just now in best western gateway cedar park The employee ASHLA or ashley who work as a front desk and also assigned in the breakfast area treated as so badly.. our stayed there was good because the room i would say its clean, so our night was ok until we encountered ASHLA at the restaurant where we can get complimentary breakfast..we went down 9.40am when we went there , there still one person taking his breakfast and we ask this lady ASHLA nicely if we can still get some egg same with the other guy , since the food was still there,, instead of throwing it away,, but he yelled at us in front of the guy who by that time was not even finished getting his coffee,, even shocked and looked at us that she yelled at us… she insulted us as soon that she get my friend plate and put it in the garbage…we came in this hotel paid whatever we have to pay and got treated just like that in the morning… thats ridiculous …. No customer service at all,, she should get train again before she go back to work as front desk… IM sorry but her attitude is not for work she is right now….

Live bedbugs in the room. Won went to get into bed and found it crawling in his bed. Actual Bedbug was given to front desk. Was told managers would call in a few days as they weren't in. Week later and no call. No reaponse. When asked for corporate number was told to go look it up myself. Huge inconvenience now to make sure we don't bring them back into our house.

Had to stay overnight due to a medical appointment. Everything was handled very professionally from the staff. Great place, clean and good bang for your buck! Great breakfast, taste, quality and amount available was superb

All the Common areas, our room and elevator were clean, breakfast had a nice variety and tasted good, the staff were friendly, Room was nice and updated. Bathroom was well light and clean Pool was small

Right from check-in it wasn't great. Visiting my daughter whos attending University here. The hotel part was supposed to be simple. Diamond member, should simple. The young girl on check-in was rude and sarcastic. I called her on it and she realized she messed up and brought me a water. So I used points for the first night but had to return the next day to book another night. There was a bit of heated argument over the room and the cost. After finally getting the room booked i got an alert on my CC that there has been a duplicate charge. I went to the desk to ask what happened. Oh, sorry we made a mistake. So now I have 3 security deposit charges and another night charge. Not their problem is what I got. I called the main office to inquire what happened. She to was not helpful whatsoever and when I said please escalate this to a complaint, she said that would be me, is there anything else. I started laughing and hung up. Customer service has gotten so bad.

Amazing front desk staff. Room was clean and bed was lovely, as well as the linens. Great pillowtop mattress. Great location and easy access for both north & south corridors in and out of the city. My go to hotel in Edmonton.

The best place to stay, rooms are always fresh and clean!! Beds are so comfortable … staff is very polite, courteous and efficient as always!! Anna is front desk and she's very polite and effient and polite !! Robin bajwa is manager any issues deal with her , she'll make your stay more comfortable!! She's the best for management !! And cares about issues nd resolves them or gives options !! Love this hotel and I'll always go back there!!!

Your room won't be ready when you check in at 6pm and then wait another hour and it still won't be ready. Be ready to be pushed out of the way when your trying to get food in the more. Just so she can clean and be has grumpy as ever

It is the most horrible hotel in my life. We spend night there, after that small traces of insect bites appeared on my skin. later the doctor confirmed that. it was bed bug bites. Bungle work of managers. That's why I am do not recommend this hotel to anyone!!!!

I am disappointed with my stay at this hotel despite the fact I am a loyal customer with Best Western chain, having stayed in their hotels in Europe over the last two years (Paris, Lyon, Nice, Milan and Room). No earlier check in was available even though I arrived at 3 pm as an elite member. Heating was not available and I had to put on two fleeces and ordered extra blanket. Front desk staff treated me as a transaction to make rather than a customer to serve. No temporary luggage storage was not available. I was told to put my luggage on the side but no security was guaranteed as the front desk staff said that she would leave her desk from time to time.

Best hotel always!!!! Staff polite. Robin bajwa is the best operations manager ever!!! If you are not satisfied talk to-robin or talk to alycia that works front desk. Either one will attend to your needs if any issues arise

This hotel has no heating service n water pressure horrible. Service to accommodate you is horrible as well. I complain many times that the room is cold. Coming from Toronto driving a long distance you want to relax in the room not freeze .

I was very impressed with everything about the hotel, the helpful staff, the accessible room and the great location. Breakfast was a wonderful addition to the affordable room option compared to other hotel options that I have experienced with my business trips.

Alisha at the front desk is so friendly and welcoming. It was a great experience to interact with her. She is very helpful. Would return for her presence alone. The location was good as well, and with the grocery store across the way, it is convenient.

The hotel is pretty run down, but was clean. It is on a busy intersection, so there is a lot of traffic noise, etc. One of the front end staff were quite abrasive, as well, which made it seem unwelcoming. We had a room where the smoke detector was going off and they had some difficulty dealing with it and didn't have any availability of rooms to switch us into. Overall a below average stay.

Check in staff are very knowledgeable and friendly. The room was clean, the bed is very comfortable. Mini fridge, microwave and coffee station a bonus. Lots of TV stations to keep you entertained and free wifi.

Evacuated from Yellowknife and Amanda from headquarters helped us get 2 rooms to accommodate us. She was amazing. Cedar Park Inn gave us a 50% discount. I had a great stay, rooms were clean and large. The restaurant has great food and great service.

I was evacuated from yellowknife nt because of raging fires. I booked a room ,along with my cat at the best western cedar park Inn edmonton.all of the staff , especially Alicia and the front end ladies, the cleaning staff and the management were stellar in their kindness and extremely helpful in making my stay a wonderful experience. I will definitely be returning whenever I'm in the city!

The day after I checked out they randomly billed me an extra $64, no invoice, no email, no contact. I had to call and find out why and then they sent an invoice that simply says, charged to MC. Also I'm an evacuee from the fires in NWT. Also their pet friendly rooms are NOT accessible.

Bad breakfast & average service. One of the poorest BW's I have visited. Limited amenities and laid back staffs. I would suggest all to think a second time before visiting this specific best western. The other BWs in Edmonton are much better

My friend and I decided to stay here due to price, location and amenities. Seemed like a good deal with the Best Western brand. The restaurant food was terrible, the bedroom was very musty smelling and the "indoor heated pool" was in the basement/dungeon of the hotel. It is very small, cold and grungy looking. We were very annoyed as we were looking forward to a good soak. We were only there for 2 hours so decided to complain and check out. The girls working were the only good part. They said no problem and we left for Hilton. I am assuming this property was not originally a Best Western, as this property does not meet the Best Western brand of quality. Will not stay here again.

Breakfast included but kitchen ran out. Poorly stocked and quality can be improved. Not much choice for the health conscious. No bran alternatives in either muffins or cereal. Eggs were like powder. Disappointing stay this time.

Best hotel ever!!! Very clean and fresh… staff are polite and respectful, alycia front desk is very polite , respectful and tries to accommodate any issues at hand. Robin bajwa is manager there and if any issues arise please speak to her if alycia isn't available

There is extra fee for pet (as usual), and a damage deposit. There is also a policy that you CANNOT leave your pet unattended in the room. Which means forget the free breakfast, or the restaurant at all. Forget the pool or any other ammenities. Add stairs and a security door into your calculations that you have to manage with the pet and your luggage - and you start to get the picture.

Hotel was overall okay, has fridge (no freezer), 1 cup coffeemaker, microwave, bedside lamps have both regular electrical outlets and USB outlets for charging your smartphone/tablet. AC and Wifi worked great all the time..Bed was comfortable, and I had enough space to store my clothes and other things. Free breakfast was nice as well, and the in-hotel restaurant is good. It's right across the street from Calgary Trail Superstore, McDonalds and there's a Starbucks and Edo Japan, plus Peters' Drive In right behind the hotel, there's a bus stop next to the hotel and one across the street so easy to get to whether you use a car, taxi or public transportation

The only thing that saved this hotel from getting a 0/5 was the front desk clerk. She tried her very best to accommodate us and offer good customer service. We stayed at this hotel for a long weekend while there was a basketball tournament in town. When we arrived it was 29*c outside and it felt about 27*c in the lobby. There was one front desk clerk working with a sold out weekend. We had to wait 20 minutes to check in. Once we finally got up to our room. we unfortunately found out the air conditioning was also not working in there- it was 25*C. Went back downstairs to wait another 20 minute to talk to her about the temperature in our room. She said maintenance was unavailable and she would see what she could do. That she would reach out to her manager- (who ended up Being of no assistance to this poor woman). The front desk clerk arranged for a fan to be brought up to our room for the night which made it tolerable. The heat was an issue but there was also a lot of noisy kids running around til 230 in the morning- and the older gentleman working nights tried to get the kids to return to their room- but this is a fault of the parents and not the hotel- the pool area was a mess and both times I was there- there were no towels. I called best western customer service to complain- they said they like to give the hotel the change to make things right first. Well the manager Robin did reach out to me with a standard copy and paste email about sorry we didn't meet your expectations but please give us another chance and stay with us again. A discount for the incredibly poor stay would have been a nice gesture. I was unsatisfied with her response so called customer service again and spoke to an incredibly rude agent. They do not offer financial compensation for things outside of their control- as far as I'm concerned being short staffed and underprepared for weather isn't a valid excuse. Learn from your competitors- last year we stayed at the holiday inn on gateway- they were having issues with their hot water- everyone staying got a 10% discount. Soo if you need a place to stay book the holiday inn down the street. It's comparable rate and much better customer service.

I would not stay here as Edmonton has plenty of choices. The front staff and the lady in the restaurant tending to the buffet were excellent. We switched rooms three times as the first room smelt like cigarettes and the second room the air conditioning unit had leaked water all over the retro carpet. Finally we went to the third room, and it had no control to work the air conditioning but at this point we were tired of moving our luggage around and settled. The room was small and needed much updating! The air conditioning was not working throughout the building including the restaurant, elevator (one elevator as the other one was out of service). The fitness centre that was located in the dungeon basement as had no air conditioning and it was stifling. I am thankful that there was a fitness centre but they could have set up fans to keep the air movement going. The swimming pool was in the basement as well and was dirty. Overall, sleep in your car if you can.

Horrible. I've never had to clean gunk out of a hotel A/C unit before. The entire building smells of mold and what I think is moth balls. Half the wall plugs didn't work, the windows, which open like 4 feet wide, don't have screens. I honestly didn't want to take my shoes off. I booked the room with reward points, so it at least cost me nothing. Stay far away. Picture of A/C gunk included.

When we arrived at the hotel, the front desk area was hot! Thus should have been a sign of how the hotel room would be. The hotel room was so hot! The AC was broken. I called downstairs and told the employee but no one followed up or fixed it.

I would not recommend this hotel. The staff and rooms are not what you expect. The front lobby looks ok but the rooms are old, smell of mould, ripped and stained bedding and carpets. Unsafe windows due to no screen on it. Poor ventilation, the AC does not work and will leave you in a sweat. No maintenance to look at any issues. Microwave in the room was about to explode or something - couldn't warm up popcorn without the microwave getting too hot. The pool was filthy, slimy and smelly. The room keys work once and then deactivates and no, we didn't keep them by cellphones.

There was water damage in areas and minor leaks, the noise from other rooms could clearly be heard, it felt as though there was no privacy. Overall stay was fine for the price I paid. The restaurant staff could have been more attentive to the customer.

After more than a decade of staying at this hotel, I was very disappointed by the Hotel's policy of charging $20/per pet/per day. Given these are the highest charges in Edmonton and their total lack of justification for a multiple night stay one has to look at greed as their motivation. Let me explain - A three night stay with two small dogs will cost $120 extra. The justification is the extra cleaning??? How can this be if one considers the following: 1. Vinyl, easy clean floors (no carpets) in room; 2. They don't clean everyday (so why the daily charge). 3. Their staff cleans the rooms. An expected charge no matter who, or what stays in the rooms. They also didn't bother to reply to their calls regarding the matter. The conditions of the rooms and the total lack of customer loyalty by the present management has resulted in my one star rating.

It was a good stay. The room was clean. There was an initial noise issue with maintenance doing work next door but the issue was taken care of right away so all was good. We would stay again. The price was perfect.

The best to stay while vacationing or even just taking a break , rooms are always clean and fresh.. any issues talk to robin Bajwa she will resolve any issues or give alternatives if issue can't be solved. Staff are friendly and respectful and courteous

Rooms are alright. A little noisy due to location in between cgy trail and gateway which was expected. Good for a one night stay but I've been here for a week. Planned on staying for a few months while working in the area but will probably switch hotels. They do not clean rooms day to day here. Not sure what you pay for but it's not housekeeping I'll tell you that much. Location is nice and close and walking distance to a couple restaurants and grocery stores as well as gas stations and, etc. Restaurant/bar has been dead all week what I can see. Theres a small vlt lounge if that's your thing. Nothing special. Didn't receive any weekly rates if you plan long term stays.

This location does not live up to web site and is a rip off . No hot water one day, no breakfast available. room at 25C and windows blocked closed, fridge not working, swimming pool cold, black mold in corners of the tub/ shower, towels like sand paper.

Hotel is dirty and gross and they don't do a thing about it but laugh, I'm so disappointed in this experience I will never stay at a BW again. I emailed the manager on the day I was checking as the front desk staff did nothing for us and she has yet to get back to me about my complaints, the sink backed up and cigarette butts bubbled up from the drain absolutely gross. I couldn't even brush my teeth because the sink was bad!

Couldn't get the room to cool down. Was told to turn the heat off and the temperature only dropped 1 degree during the night. So hot couldn't sleep and it took the staff 3 hrs to get a fan to our room.

First room smelled musty. Leaking pipe. I got a complimentary room upgrade. Didn't have to pay for parking so left my car at the hotel for the day. ETS is easy enough to navigate. Pretty happy with my stay overall.

Garage and rose peddles left in the room from previous guests, stained sheets, peeling wall paper in multiple areas of the room, 3 out of 6 light bulbs burned out in the bathroom, dirty carpets, half full beer cans left in the stairs well the entire length of our stay and a loud location with outside traffic. We won't be back!

I was there two weeks before. Best customer service Nicely Welcoming Breakfast was good, like it Nice location easy to access around on main road. Glad i was there Definitely will visit again Thanks to all hotel staff

As a family, I choose hotels that include a complimentary or continental breakfast. We have stayed at this location before, both for business stays as well as sport events, and breakfast was included and that's why I selected the location again. At check in, I was told breakfast was offered in their restaurant, but not included, I was disappointed. The room was clean, the staff was friendly and accommodated giving us a room on the backside of the building so it would be quieter, no complaints there. The room is standard, and everything worked in it. My deal breaker was the lack of continental breakfast. Our mornings are very early and busy, so even a hot coffee and muffin would be greatly appreciated when we stay in hotels.

Hotel staff was very friendly and they solved my booking mistake immediately and also upgraded my room without any extra charge. I will stay next time definitely and everything is just in walking distance.

I stayed at this hotel last month with a couple of coworkers and we all agree that it was exceptional. The checkin was very quick and smooth with knowledgeable front desk employees. The rooms were clean and beds comfortable. There was a designated working area in the room which made it easy to have remote meetings. Overall, a wonderful stay and will definitely visit again!

I sat waiting to leave this fabulous hotel. Where do I even begin? From arrival to departure, it's been everything and more. My room was spacious and very clean with a lovely comfy bed. The staff here makes the hotel what it is. I can't possibly end this without mentioning Alisha H from the front desk. This place is definitely worth it. Best western cedar park gateway Blvd is everything a hotel should be plus more.

Great pillows and great staff I would definitely go back again. This is the best hotel I found in the area. Great food and staff and everything is close..the management is very helpful too... I plan on staying there this Christmas with the family

It was an amazing stay. We stayed as a family of four! Very clean and absolutely amazing staff. Big shout out to Front Desk! Staff was very knowledgeable and friendly. I would definitely recommend staying with them. Great room service and cleanliness. Would definitely recommend friends and family!

Best hotel very clean and nice room. Would recommend this hotel to anyone. 5 out of 5 Everyone is friendly. Best pillows and thr beds are so comfortable. I would come back here anytime. Pool fitness center is very nice

Rooms are always clean and fresh, staff at front desk ANKITA AND CHIVAM are polite courteous and respectful… awesome front desk staff, although if problems arise talk to ROBIN BAJWA she is operations manager and will gladly fix issues at hand and will resolve with a solution . This is the best hotel I have stayed in , where I was treated with respect ..

Stayed two nights. Temp in the room was reading 27 degrees Celsius. Couldn't sleep due to the room temp. Unable to control the temp of the room with the thermostat. Moved to a different room the next day and the same problem. I was told the A/C was turned off, therefore unable to cool the room. Bed not made up if staying more than one night, no fresh towels unless you ask for them. Horrible experience.

There was no hot water in my room, and no one at the front desk to help, I tried 5x to go down and report the issue, no staff there each time. They made me give a $250 damage deposit, fine, but upon checkout refused to refund my husband and made me return with my card, although I had already left in the morning for a meeting. Room was dirty, counters had soap scum and buildup, and shower had no hot. Very disappointed with the service and room, I paid over $150 for this. I will not be back to this location. Customer service offered no apology or discount for the poor experience.

We stayed in a "renovated" room. There was black mold along windows, caulking seperated from window sill leaving a 1/4 inch gap. Furniture had gross stains. Water damage on ceiling where some has flaked off and wall paper lifting due to water damage. We stayed 2 nights. There is no housekeeping between nights. No cleaning,no garbage emptying, no new towels, no refreshing supplies like shampoo, coffee, paper coffee cups, toilet paper, etc.

Having to travel to Edmonton for a course I needed to stay a night. My wish list was a comfortable rest and a clean bathtub at an affordable rate. The room I was given checked those boxes. The hotel common spaces and the room itself clearly need renovation but was functional enough. Carpeting, cleanings, and other room fixtures all show all the hallmarks of years of use. Tub was clean. Bed linens were clean. Bed was not great. My simple bed at home is more comfortable but it was ok. The deep bath made the cost of the night worth it for me after living for nearly six months with only access to a shower. Check in and out were quick and easy. So, I might return again. I might not as well.

The pool was terrible condition. Lots of scum and other stuff floating on top of water. There was blood on the walls of the men's shower room. There was supposed to be a complimentary breakfast and when we went to get it. They told us they don't offer ot anymore. Room was boiling and had no ac. We could barley sleep. And qhen we told front desk of our problem they practically shrugged it off like they didn't care

Very ARROGANT manager. I booked a room with 2 queen and 2 Bunk beds .Air condition was not working. Shivam the front desk person gave other room key to try and there also AC was not working. It was terribly hot inside. When Shivam called manager then manager was so rude that he or she said refund them money and tell them to leave.I believe ROBIN BAJWA is the manager.As she is the one who always reply on google as a manager.A question for Robin Bajwa that if you can't do anything then why you apologize, call back customer for superior experience,give your personal cell number on bad reviews.You should get some lesson from those bad reviews rather then repeating same thing again and again. Madam or Sir this is not the proper way to work. Need to Learn good Customer Service. Never going to come back to this place.As we were tired from long flight. We kept the same room with noisy window open and with a table fan. Such kind of Manager shouldn't exist who don't even know how to do business and customer service. Cleaning wise everything was ok but shame on the MANAGER.

Ankita and Chivam are the only best staff at front desk, robin is manager there and usually most of the time resolves issues at hand or makes alterations if she can't fix it.. I have been going there for years and of course stuff changes, but these 2 people are the most polite staff working the front desk. Hotel is always clean and very tidy to my experiences. But if problems arise at this hotel talk to ROBIN BAJWA. She will do her best resolve issues at hand

Cooling stopped working and even with it set to 16, it was 25 in the room. Guy at the front seemed like he didn't care about the issue. Tub drains fast even with the stopper down. Had to top it up every 2 to 3 minutes. Had to shove a cloth under the stopper to slow it down. Somehow they didn't have ANY utensils even though there's a restaurant in the lobby. Absolutely not worth the money; I've had better experiences for half the price.

No management on staff for DAYS They refused to come and see the bugs crawling all over our bed as they (anika) didn't want to leave the front desk as she said that there was nobody else there. Couldn't get fresh towels, and just an overall disappointment.

THE WORST CUSTOMER SERVICE I have ever experienced. I booked online for 3 days with 2 adults. Upon arrival I was not greeted in any type of polite or welcoming way and charged an extra $15 per person per night (I had 2 other guests) I thought you paid for the room not the occupancy. Anyways that was fine. Receptionist gave me new rates because of the additional guests and me being a best western rewards member, which I was fine with. Upon receiving my invoice I was charged an additional $200 that I did not confirm with and the prices of my 3 nights that receptionist stated the rates would be were changed. I confronted the receptionist on the day of our checkout and she stated she didn't say any of that although she was the same one to check us in when we arrived. When I asked for a manager she said there wasn't one and when I asked for her name she stated she didn't have to tell me. As someone who has worked in the hospitality field the lack of friendliness and customer service was by far the WORST I've ever encountered. When working front desk you are the first impression of the hotel and anyone who works in this industry knows this. I will NEVER be staying with best Western again as this employee had ruined the reputation of this company. Best Western do better.

Refused to honour early check in at 1pm despite pre registration online. Extremely rude and unapologetic for not honouring early check in. Offered no solutions.Clearly short staffed. Restaurant not open at 1130am but bar was open to serve liquor only. Extremely disappointing visit.

This hotel is terrible. It smelled so bad, the carpet in the basement has been wet and makes the whole place smell like mildew. The air conditioning in the rooms is ancient and didn't work. We went when it was +30* so no air conditioning was a big problem. They sent someone to look at it, he told us he didn't know how to fix it, told us oh well and left. I asked to switch rooms, they didnt have anything available, again I was told oh well. I asked for a fan, the fan they brought was broken. The swimming pool is in the mildewed basement. It was tiny and had rust spots everywhere. The bath tub was raised about 6 inches and a big fall risk to seniors. There was a balcony on our room with a lounge chair on it, but there was no way to get out there. There was no door, only a window that had been blocked to only open a couple inches. We would not have stayed but there wasn't any rooms available at any other hotels and we had tickets for an event the next day. But we will not ever book a room at this hotel again.

It appears that they have spent money on renovations, inside and out. Though my room was not ready at the check-in time of 4pm, I did not mind waiting in their, surprisingly comfortable, lobby chairs. The staff are incredibly friendly and set a high bar for service. In many ways though, I feel they are fighting a somewhat uphill battle. This was foreshadowed by the leaky roof in the beautifully renovated lobby where a bucket was being used to capture the water coming from the ceiling. Stepping off the rather abrupt elevator, the floor I was on looked nice, and again, renovated. My room, similarly, at first glance was gorgeous, clean, and modern. The sheets on the bed looked rumpled, but I chalked that up to the hurried nature of the room preparation. Overall the room was nice, though the furniture was chipped and worn and the chair and ottoman were stained. The bed, however, was comfortable and the main part of the room looked and felt clean. The bathroom was probably where the score suffered the most. The bathroom fan switch was broken (it sort of worked in a way that made me think it was shorting out constantly) and the sink's drain cap was stuck closed. There was no hot water pressure (sink and shower) and there was quite a lot of mold along the caulking of the shower. In fact, the caulk, in many places, had detached and allowed for, I would imagine, water infiltration and molding in behind the shower enclosure. Further, there was dirt and such in the corners behind the toilet, where the wall meets the bathtub and under the sink counter. For the price I paid, I wasn't too fussed, but I couldn't help but feel that, whatever money was spent renovating this hotel, it was being wasted by lack of maintenance and cut corners. I slept well and checkout was quick and easy, with another hearty "hello and good morning" from the very excellent staff. I, unfortunately, did not have the opportunity to try the pool or restaurant. All-in-all, for the price I paid, I felt I received good value and I would stay here again, assuming I received a similar deal. Would I let my mom stay here? No. I do hate to see money and effort wasted and so I hope that the hotel continues to improve and correct some of these deficiencies. They have a great product and wonderful staff, just get some polish on it!

Our room was tidy but there were lots of things that shouldn't have passed inspection. Hair in multiple locations in the bathroom. Dirty rag marks in the bathtub, tons of dirt and grime in the corners of the bathroom. The toiletries were just piled into the corner on the counter. The mirror had some toothpaste splatter above the sink and the taps had fingerprints and marks all over them. There was a mark of some sort above the light switch. Beds were made but the sheets on the beds weren't put on all the way, the bed skirt was half tucked into the bedding on one side. There were pieces of garbage under the bed skirts. In the hallways, all the doors looked like they had been patch painted with a different kind of paint and was really noticeable. I didn't like that breakfast wasnt included especially with the cost of the subpar rooms

Great little hotel for the price. Centrally located near everything. Front desk staff are amazing, accommodating and helpful. Beds were comfy, room was clean. Housekeeping was very attentive and maintenance was incredibly friendly. Would stay again.

Hotel is very clean. Rooms are clean and updated. Plenty of space the room and well laid out. Plenty of parking, front, side and rear of hotel. Easy access to gateway north and Calgary trail south. Steps away from Starbucks, Edo, McDonald's.. Short window for time offering breakfast in the morning. Lounge closes at 11:00 pm. These might all be normal now due to Covid 19. Overall we would book and stay at the Cedar Inn again.

Showed up today after making a reservation at this hotel. I guess I did not book a pet room. All I got was you cannot bring an animal into the room no option to rebook at another BW property or suggestions on where to stay just dismissed. It was quite embarrassing as it was just an oversight on my part. I have been a loyal BW member and it had been my go to brand but after this experience I will drive a little further to be treated better.

If you book a room that includes breakfast (through online booking agencies), you will be contacting their customer service as the hotel does not honor it. Breakfast is minimum $12/person, but is quite good. Our provider offered $100 voucher or refund with receipts following the stay. The rooms are aging, but our was acceptable enough to not request another. The heater was in pieces and had sharp edges (luckily we are passed the point of travelling with toddlers). The sitting chair was stained enough that it was avoided. Front desk staff seemed spiteful in regards to our stay being booked through expedia-group. Keep in mind that providers had the room set at $88-108/night vs the hotel's website's $180+. On check-out, we requested an invoice due to online complaints of extra fees; we were told no, and that it would be accessible from the provider. There is now a $150 deposit that was charged (not the usual "hold"). We are hopeful a refund will follow shortly, but fully expect to have to reach out to the hotel. FYI. If you are safety-conscious, or active-minded. Be aware that you are limited to a single elevator to access rooms off the main floor. The stairwells are not accessible outside emergency use.

As in most high-traffic areas, there will always be a percentage of "transients"; my preference would be to find a hotel outside of the city next time for the extra inconvenience of travelling a bit further. Breakfast was extra (not included in the price)

Booked a suite arrived to room , door was open , marginally clean , leak in bathroom ceiling with bucket , missing sink drain, Asked for a different room , was moved to a queen room. Room was tired , small TV, fridge not working . Morning breakfast was not included and was also poor. Just sitting in lobby now watching the police escort out some guests .

Will definitely stay again at Best Western Cedar Park Inn. Staff were very friendly and helpful to restock the room with towels and supplies as needed. The room was keep well, very clean and comfortable to stay in.

Pool was freezing and dirty! No hot tubs, or showers. We had the suite for our family, it was dirty & stains all over the chair. Smelled like second hand smoke, and the latch on the door had previously been busted through and broken. Door to kids twin room had just glass, no curtain to close to provide privacy or light from other room. No free breakfast as advertised. Don't stay here with your family!

We went through 3 rooms to find one where we could spend the night. The first one was so dusty, we ask for a different room, we got the one next door. First think we noticed was the desk chair was broken, reported it and asked for a replacement, we waited about 40 min before going down to the front desk and asked again, that's when we got the chair replaced. The window was so loose that it was unsafe, it was actually moving in and out, the whole frame was damaged and wind / noise was just coming in. When we checked the bedsheets, they were dirty, fluff and pubic hairs everywhere, obviously bed was made without changing sheets. We asked for a different room, which was ok. The website mentioned free breakfast included, they actually charge $12.00 per persons, not cool. Terrible experience overall for a Best Western hotel.

Love the hotel and staff, very clean rooms , polite and respectful staff .. this is the best place to stay , upon my travels in Canada … the manager robin bajwa treats every person with respect and tries to accomadate your stay if you have any issues !! Love it

Goodmorning I have stayed here several times in the last few years. Always seemed good! Not this time! Very poor and loud cleaners! Poor restaurant service! Poor drink service! Lied to at check in about room location! Hopefully better in the future but I doubt it!

We were in town for a Garth Brooks concert and arrived early. I am aware check in time is 4pm however as a customer service thing and to prevent your clients from waiting you make sure To get everything ready for them that much faster. Instead upon trying to check in on three separate occasions they turned me away saying our rooms were not ready. I asked if I could just come back to the front desk you guys then told me no I would have to go to the back of the line. I waited in lines at your establishment for close to an hour for the several attempts to check into my room. When we were finally able to checkin, you then pre authorized my card for two damage deposit fees that were not even mentioned as well as a pre-authorization for the room and a charge for one of the rooms. You guys left me with absolutely no funds for the weekend… my hotel was $211.90 that is what I was expecting to pay you guys! I will not be returning to your particular hotel ever again…

The staff was excellent. I can't stress enough how wonderful they were. It was very busy and they handled the crowd with grace, even when other customers were being rude. The location was perfect for us. Peters is behind it, you've got McDonald's, Starbucks, Tim Hortons, and 7/11 all immediately around you. And for us coming from Calgary, it was easy to get there and to leave to go home. It's not far from the LRT which we used to get to a concert. The drain in the tub didn't drain well, like the latch wouldn't stay up, it's the only reason I didn't give it perfect marks. Otherwise it was clean. I would stay here again and I would highly recommend.

Manager would not accommodate handicap access and did not explain or apologize. Fridge did not work and room was not very clean. Staff were helpful. Am now just filling up space to meet min 200 characters

I could recommend this hotel for location to U of A for medical reasons but would look for another place for satisfaction of overall hotel. The bathroom tap was ready to fall off. Fridge freezer was so in need of a defrost as food in fridge froze. It had a spill in fridge/freezer that had not been cleaned. The hallway had a fan going when we arrived. A really moldly smell. Yes I realize it's been raining lots but I could put my finger through the hall wall where leak was. This leak has been going on for some time. I would have asked to be moved to another room but sickly mother and didn't want hassle just put towel in from if door to container odour. Please don't spray tons of room deodorizer to cover smell it then become even more intolerable. Overall find a different place until they spend some time addressing issues due to its age.

Stayed here for a night to get way and relax. It was wonderful right from the moment I arrived. Very clean, I loved the staircase. It was a feature piece for sure. I loved the card key access as a woman travelling alone I liked that extra feeling of security. The room was very clean and it was a breeze to adjust the temperature of the room to my liking. The lounge was quiet, exactly what I needed to enjoy my wine. The Italian restaurant near by was 10/10 as well. I will definitely be staying here again.

Rooms old . Service poor. Lots of broken amenities. The restaurant didn't care to serve people. Costs of food high. Elevator from 1950 scary. Building maintenance was very poor .rough appearance. Photos on website must be done on opening day. Not accurate anymore

Bed is comfortable but room was noisy and extremely hot. Thermostat stuck on 24. Road noise as well as elevator noise. I was charged more that internet booking reservation price and I had my confirmation price with the amount on it. They would not change it to internet pricing.

This place is as affordable as it is for good reasons... just stay else where. Not friendly, confrontational front desk staff, no breakfast and poor booking for select member with a dog. Do better....

Not sure for $200 for 2 nights it was worth the value. The location for what we needed was ok but that's it. VLT lounge attracted sketchy people that say a smoked near the door. I feel as though we will try and stay somewhere else if we need to come to that area of Edmonton again.

I have stayed at Best Westerns around the world. This one is the middle of the pack. The hotel is dated and is decor. The walls are thin so you can hear guests talking. But room was comfotable enough - large bed, tv with lots of channels, a large shower (need a bath too though). Breakfast was not provided and the pool was not heated. But all in all a decent location and good enough staff.

The bed was to small for the frame so in the family room had bars sticking out you could hit your shins or for a baby head on, the plates for the wires in the kids rooms were off the wall so there were holes and wires showing in the kids rooms the water was yellow and stained the bath tub and to top it all the man helping us told me first off he could not honor the reservation than my husband went in and he got the room.

very clean even though an older building and great service. Was a great cost for the one night and very comfortable bed. Would definitely stay here again as the location was ideal for where we needed to go.

Location of this hotel is very good, right in front of a supermarket, and shops and restaurants within walking distance. Hotel is also updated and housekeeping is on point - no room visits for guests staying for 2 nights or more due to Covid precautions.

Best Western Cedar Park Inn is a great place to stay. The rooms are very clean, the staff is friendly and was a good location for the purpose of my stay. I would highly recommend staying here and will be staying at the Best Western again.

what is that blood or oh its blood. we had blood on our bed skirt. other room had blood on the sheets and mattress. told front desk. they just took note. like it was a common complaint. first night we had a major couple . hook up gone wrong beside us. screaming etc. cops involved etc. our kids so upset. they couldn't move us to another room but told us the night would be comped. then at check out retracted it. and said that the circumstances were out of their control and that they didn't need to comp our room..... what guest service is that. keep your word. when asking for face clothes. front desk had none took till next day to get some after asking 3 times.

Room was very dirty. Bed sheets smells like unwashed clothes. Very dusty. The odor of the room smells like a rotten wood.would not reccommend for this couples with kids especially with eczema allergy. Water in the pool is so dirty as well.

This hotel is terrible. The only bedside lamp did not work. Replaced the bulb still did not work. The room was dark! The hairdryer beside the microwave would cut or did not turn on. The wallpaper is peeling at the seams. The tv remote did not work even after getting "new" mismatched batteries from the front desk. The stairways to the lobby was dirty/dusty with food on the railing and floor and was there on Friday check in and still there Sunday check out. Beer can beside the elevator garbage and was never cleaned up was there 2 days. There was hair in the bathtub drain. YUCK! I will avoid this best western location.

The staff was positive, friendly and helpful. Rooms and bathroom were nice, cozy and clean. I will definitely return to this hotel on my next visit. Also, beds were big, nice and clean. Internet in the room was fast. My family and I enjoyed our stay.

The staff are friendly, it's very clean place to stay, if you have issues of any kind talk to manager ROBIN BAJWA she will do her best to resolve any issues at hand , easy people to talk to, love the cedar park inn on gateway blvd in Edmonton, best hotel I have stayed in , among my travels . They are awesome and what you pay for is greater then you think!!! Try them you won't regret staying there ,

Do not recommend staying at this establishment.. had a horrible experience. We booked a room 5 minutes before showing up and when we got there we had no reservation. Apparently even if you book 5 min before showing up if you show up at 3am they consider that a no show… we got that dealt with wasn't a big deal. In the morning I had a shower and I took my expensive ring off and put it on the bathroom counter. We left the hotel and within 5-10 minutes I knew I had left it because I only ever put my ring on my finger or in the ring box. We get back to the hotel and tell them what happened and they tell us they are sending someone to check the room, first of all why couldn't we go back in the room and look our self. This wouldn't have been a problem but no. They told us no ring was found and then they let us go check the room our self's…. We even went and found the cleaner that checked our room and he was almost trying to avoid us he said that he only looked in the main room even though all the drawers had been opened and check and things in the bathroom had been moved.. at this point what can you do… it's been weeks and I still have not seen the ring. I am speechless I've never had an experience like this. I do not recommend this location. I will NEVER EVER be going back to this establishment….

Where do I begin? Front desk clerk was ignorant, shower had barely any hot water, stayed 5 days and was told because I was staying more than 1 night the room would not be cleaned, restaurant was a complete joke, food was barely edible, waitress never came around to check on you, at one point I was even able to leave go to my room then come back and she didn't even notice. I could have just walked out on my bill. Dave your money and go somewhere else To stay

I made my reservation a couple weeks before showing up being a DIAMOND MEMBER, I agreed to a price and verified it with my VISA. When I arrived at the property to check in, was told by check in clerk the kids were an extra $15 each (because they were over 12 years old). I have stayed at this property many many times with my daughters high school volleyball team and have never heard of this. As well don't think I have ever stayed at any hotel where I reserved a room, agreed on price and then price changes when you arrive by the amount of kids you have. The reservation online and on the APP does not make any mention of this and the price doesn't change when reserving online or the APP when adding how many children you have or there ages.. Imagine patrons reserving a room with a family of 6 (4 kids 12years or older), they would have to pay an extra $60, i think most people would be MAD. Need less to stay if you have kids(over 12), YOU WILL BE PAYING EXTRA. Also the elevator is so noisy, at night it has to be shut down, I got a PICTURE of the sign warning people, I will try and post it.

Tvs don't work. Remotes do different functions that were posted. Amenities that say you can use are closed to you but others can freely use. Tell you get modified breakfast only to find out it's the coffee or tea pack in your room. Staff that's rude and won't even tell you if a manager is in or not and treat you like it's all your fault

Staff was accommodating when I arrived earlier than the scheduled check-in time. We were upgraded to the king suite at no additional cost. The room was very spacious, clean, and comfy. Room had microwave and mini fridge, couch, seating area. The location is close to many restaurants and stores nearby.

I have stayed in this hotel 5 or 6 times before and have always been satisfied with the room and overall experience. Not so much this time. We checked in later in the evening and were tired so went down to the restaurant (which was good) and then went back to the room. As I pulled the blackout drapes closed , I noted some staining on the inner curtains. In the morning, I saw it in better light and they were extensively water damaged. The desk was also damaged by moisture and was bubbled all along the front of the desk. Looking up at the area abouve the curtains, the wallcovering was peeling back and I noted what appeared to be mould along the top of the valance. While the curatains could be dondensation from the windows, I don't think the black stuff could go un noticed by the cleaning staff. When my adult daughter was getting out of bed, she noted that there were two toenail clippings between the bed and nightstand. There also appeared to be small black spots along the bottom of the headboard on her bed. I did report all of this to the front desk. The customer service reprsentative took notes on the room and the concerns and indicated they would be addressed. As mentioned, I have stayed at this property before and have always been satisfied. Hopefully this was not typical of their current standard.

This is one of the best stays I have ever experienced. The rooms are clean and very comfortable, the staff are friendly and accommodating. Well situated, most of your needs are within walking distance. Ample parking, restaurant on site.

Decided to stay at Best Western to get away from the downtown noise during the convoy. As I was looking for a peaceful and relaxing get away, it happened to be far from. The tub was dirty, the bedding looked like it was just remade and not changed. When brought forward to the front counter staff I was called a liar and told that me inquiring about getting another room when I found out these issues was just an inquiry and not a demand. I was tired, exhausted and was just looking to relax.

We had friendly staff when we stopped in for 3 nights and while we weren't at the hotel for much of our stay, we were well rested. Some drawbacks were some communication issues as to if the pool was open or not, and the restaurant wasn't the greatest. Location is decent though and we were 15 minutes from anything.

Everything was fine, the elevator is ready for the dump, we know how old the Cedar Park, Best Western is, we used to live in Edmonton, time to replace it. OH, when older people walk in, please do over them the cart to take their luggage to the room, do not wait until they ask you,

Awful! Staff were unfriendly. We were told one thing and then heard others from other guests. (We were told the pool was closed, but others were told they could book a time slot for it.). A hair was fried into my food. Our friends had a dog, and supposedly the hotel is dog friendly, but they shamed them out of the room they booked. Our duvet had no cover. Room wasn't cleaned Save yourselves, don't book here!

The appearance was great. The room was clean but you could hear everything outside the room. Kept waking up. Too bad. The staff was great though. It was the first time we stayed on a ground floor room. Maybe that was the reason why there was soo much noise. The overall experience was decent and we were only staying one night. Too bad it had to be so restless.

Service is poor at this hotel, hallways smell of fresh cigarettes smoke, even though they make it clear no smoking in rooms. Hotel is far more worried about squeezing their extra fees out of you than providing a proper service and stay.

Robin bajwa is great manger , she helps in any way possible and will go out of her way to make you happy with your stay, she's a princess from heaven. Very well respected and courteous . She's number 1 in that hotel.. try this place it's great , rooms are clean and tidy!!!

Tobin bajwa is desk management , great person respectful and courteous, if there's a issue she would go out of her way to fix it or attempt to if she can't.. CHANDAN the GM IS courteous and respectful, he is a concerned person when there is issues if any. Great front desk management and great GM

Lousy overall experience with the facility, lousy overall experience with the management team not returning my call after I left a message at the front desk, lousy overall experience with the service and feedback from the Best Western Rewards team when I called them with my concerns

Had our room booked months in advance. Hotel manger refuses to check in anyone who is unvaccinated or needs a PCR rapid test, even though they are considered essential and not allowed to take part in the Alberta Pass system. Phoned corporate office and they said the Manager made his own policy which is completely against the law. Putting in a formal complaint and filing with the humans right commission. No where does it state on their website that this is the managers policy. Had we not called and asked about breakfast options we had never know until check in time. Many of us travelling from over 10 hours away. Cancelled our reservation and booked with a different hotel. Complete against the law and is blatant discrimination.

Convenient to shopping centres and close to downtown. Room was clean, bed was comfortable, front desk staff were professional, polite and it was a pleasure dealing with them. Easy hotel to access, park, check-in and out and would recommend this hotel and location to any traveller.

Very helpful staff and rooms were well kept. Was close to many amenities. Great shopping nearby. Only issue I had was that as I kept on extending my stay they kept on new pre-authorizing my Credit Card every time which was a pain so I had to wait until check out to get the remaining money back onto my card from the all of them. But staff was extremely helpful and kind.

Took my daughter and her siblings on vacation in the mountains and our way back we stayed at this hotel, nice big rooms for 2 adults and 3 kids, internet worked great, no complimentary breakfast anymore would be my only problem but they do offer you a voucher at a discounted price though.

We went to Edmonton to celebrate our 22nd wedding anniversary. Our room was not the cleanest but we looked at the price paid and decided to overlook it. When returning home after our anniversary supper we found that our room had not been made up. I called the front desk and asked why and was told that due to Covid staff is not entering rooms to make up the rooms or replenish towel supply. I was told I was welcome to come and get some towels. I requested maintenance to send them up and was told that the front desk staff was the only person on and that I was to come down to the front desk and get them. I feel that in August 2021 to use an excuse of COVID to not service your rooms and customer is not acceptable. If room make up is not available the customer should be provided notification up front at the time of booking or provided with a discount to accept this type of service.

From the litter outside in the front garden. Having to request another room when we found the bedding yellowed and dirty. Carpet was very dirty. Suggest removing the carpet and installing wood floors. Paid !65/night for a very mediocre room.

Staying at Cedarpark was quite great for one night. Everything was clean and shiny. For our basic needs, we went to IHOP for brunch since there was no provided breakfast at Cedarpark. We filled up cheap gas at the nearby gas station alongside the Calgary Trial Highway #2 before boaging to Lloydminster via the Whitemud Highway - very easy accessibility. We thought that Cedarpark was the most perfect central location to drive away to anywhere.

Poor cleanliness, unhelpful staff, loud traffic. The entire stay was miserable. I usually stay best Western, but this was not a good experience. I'll find something else for my next stay in Edmonton without a doubt

I really do love this hotel, all the staff are very professionals and friendly. I love the way they welcome me and family inn. I will really recommend this hotel to my friends and family. And I will come again next year for my vacation.

It was a decent stay. The building was very rundown. The tub was not draining and the iron board broke. They did fix the problem right away by moving us to the room next door. Other than the minor issues. It was a good value for your buck.

Been charge more than online reservation, room is dirty, complained to the front desk about noise but the person did nothing, Sheet was very worn and dirty with bedbugs (discovered the next day). photos were sent to the hotel. Pool was close, kids was upset. No more Best Western ever.

It has the potential to be a good hotel if the management pays more attention to small details: elevator and cleanliness of rooms. A better reception can help to feel more welcomed: other BWP locations offer bottled water...

Poor customer service. The pool was broken and they did not let us know. They changed our room to a smaller room with a smaller bed and did not let us know. The rooms were dirty. The hallways smelled like mildew

This is a good place to stay for the price paid, some staff are excellent some staff don't talk much. The breakfast is delicious! And the rooms are ok for the price being paid. The hotel is in a okay area of town depending on where you are going!

Having stayed at this hotel 3 years ago, i was disappointed this time. The common areas and hallways were very old looking and looked like nobody cared for them. There were cleanliness issues in the room itself. Scotch tape on the walls, and the hairdryer was really dirty and couldn't be used.

The staff at this property doesn't stand up to BW standards. More better options in city could be explored. Location was appropriate, breakfast not that great, room setting was fine but again don't expect a slightest of cooperation from the staff.

I enjoyed a very clean room where my pet and I stayed for 4 nights. The bed was comfortable, the air conditioning was perfect and I was pleased that there was a microwave. Overall a positive stay and I would certainly stay here again

A great experience staying here. Very clean and enjoyable experience. Fast Internet, easy printing, and very accommodating restaurant. Made a special breakfast for me upon request. Felt very safe during covid times. Professional and happy staff. Loved my stay!

Stayed for one night on our way to Calgary. We almost always stay here when in Edmonton. We like the location, rooms and service. The hot breakfast was great. Two eggs, sausage, hash browns, coffee and toast was included with the room. Very good hotel at a very reasonable price.

clean hotel, really friendly helpful staff, good breakfast. Visited in march - sloppy weather - entrance floors was always clean. Reduced breakfast due to covid - still got a full 2 egg breakfast with toast, hash browns and sausage - took it to go to eat in our room. very tasty breakfast, fast and really hot.

I booked the king suite for a business trip. Unable to sleep due to noise from heating system in room. Apparently all suites use this system. Did not sleep. Left after first night to stay at a different hotel.

Nice hotel, however it's a little deeper in the city and I'm used to bringing with it more crime and more traffic so let's quaint and the West Edmonton location, and is my preferred hotel in Edmonton.

Great hotel In south of Edmonton. All basic facilities been provided. Check in experience was top notch by Ms. Robin. Overall very satisfied with service. Highly recommend to stay with this hotel. Appreciate for hospitality!! Susantha ( Sam)

BW Cedar Park Inn is very easy to get too. The hotel itself is very clean and the beds are very comfortable. Because of COVD we could not eat in the restaurant but room service was available. It was hot, fresh, and delicious . Would highly recommend it. The bagged breakfast was disappointing. Although the banana bread was delicious the actual fresh banana was so green it was actually crunchy. The breakfast also included some kind of sliced deli meat in a baggy. I threw that out! All in all though I would highly recommend this BW.

This hotel offers great value - rooms are comfortable and clean. Unfortunately due to Covid-19, we didn't get to experience the other facilities in the hotel. The staff was friendly. I would stay here again.

The customer service representatives were very nice and polite. They are experts and very knowledgeable in their job. They did really well. The restaurant in the hotel was very clean - sparkly clean. I and my family ordered our food and picked it up when ready. The restaurant staff were very good and polite also. Food was ready fast without wasting time. Pick-up time too was well coordinated and organized. The food was very delicious - great cook/ chef. Location is great. Not too far from the downtown, airport, mall, recreational centers, transit and other suburbs. Overall, an awesome place to stay!!!

We had great service. The staff was very accommodating. We were changed to a bigger room when it came available. Which really made our second week more comfortable. We have stayed at this hotel many times as we come to Edmonton for doctor appointments. It is our home away from home. The free breakfast is always a bonus. Thank you

Had a great 6-night stay during COVID as a solo traveler. Room was enjoyable, quiet, free breakfast was nice, and the staff was quite welcoming throughout my trip! Location was ideal for getting around and free parking on-site helped as well.

Robyn at reception went over the top in customer service. She is efficient and thoughtful. Facility is good as expected from Best Westerns but restaurant was exceptional. Breakfast was great but supper was astounding. Excellent price and value and the meal can only be described as one of the best we have had out in a very long time

We needed to be out of our house for one night so selected the Cedar Park inn because we have stayed in many other Best Western Hotels. Very clean and well appointed room and a mostly satisfying breakfast. Great waitress and tasty full breakfast. My only complaint is that the hash browns were not the shredded variety (that is my personal bias) and should not be held against the hotel chain. I expect I would get real hash browns in the US.

The hotel was dingy but clean. Bathroom renovations were done poorly and rooms need more updating. No view out of window due to lattice covering. Did not get the price that we were quoted over the phone.

We stayed at this hotel because of the pool and the great price. The room was clean, the service was quick. The breakfast they had included was great, my kids even enjoyed it! The only thing that could be improved was if the water in the pool was warmer.

Very simple hotel, it has been under renovation for a while now, but it is coming along nicely. We love it, excellent hotel to stay while visiting Edmonton. Swimming pool was nice and some rooms have a jacuzzi suite. Very worth it, price wise.

Front desk staff are courteous, polite and well mannered individuals, resturant is great, punctual and respectful, hotel is very clean, sanitized during hours and after. Rooms are awesome, .. great place all around .

I would give this hotel rating a 0/10 disgusting.. urine stains all over the mattresses, food in the beds, dirt everywhere and food all over the walls. Do not recommend. Asked for a new room and the second room was worse then the first.

Enjoyed a nice deserved break here was certainly worth the stop. Nice large king size bed very comfortable and the bathroom spacious large bathtub which was nice. Staff friendly and helpful. Unfortunately the pool was closed but the gym has opened up and breakfast is a go bag. All in all a pleasant stay and would go back.

The lady working at the front desk was rude and unhelpful. She replied with disdain to simple questions. We were early for check in and she acted as if we were idiots for coming early. She wasn't willing to call us when the room was ready, or provide any additional customer service in any way. When we checked out we had to ask for our brown bag breakfast, which was disappointing to say the least. She handed them over begrudgingly, went back to what she was doing and didn't reply to our "thank you, have a nice day." Overall we were floored by how rude someone in customer service could be. She tainted the whole experience and we won't be back. The room was clean, but too warm. The air conditioning wasn't working very well so the room felt humid and moist.

Fantastic price and service. Everything was clean and organized. The staff are super friendly and helpful. Loved the jacuzzi suite and the on-site restaurant. Food was excellent as was the service. Great location near amenities. Will definitely be back!

Stayed here on a business trip for four nights, during first week of March. Overall good value, received a clean room. Friendly staff members plus hot breakfast included in the daily price. Only main concern is the main elevator needs some TLC! Very irregular travel up & down, also jerky at bottom!

The hotel needs a serious overhaul. Carpets are worn and the main elevator is so noisy that it is closed from 10:30 p.m. to 6:00 a.m. due to noise complaints. The pool has a large yellow ring at the water line and looks in need of a cleaning. The grout between the tiles in our bathroom showed signs of mold and mildew. The staff are completely disconnected and have no customer service skills at all. Service in the bar and grill is almost zombie like. Waitress saw us come in yet we sat there for 15 minutes and finally left without ever having placed an order. Not a place I would ever stay again.

Our reason for going to Edmonton was to spend the day in the West Edmonton mall with our kids on their college reading week. This hotel is well-located, being about 10 minutes away, and easy to find. Breakfast is over early - 9:30 - and they clean up quickly, so get there before 9 if you want to eat! Good selection of hot and cold food. Front desk staff were lovely and efficient, and when we had an issue with one of our rooms they didn't hesitate to correct it. Rooms were clean. Bathrooms only had 2 towels, so if you need more you'll have to ask for them. Over all a good experience.

Good location, average breakfast, awkward setup of the swimming pool and kind of absent-mind staff at reception. The lift with outdoor windows was awesome, kind like to ride it. Regular rooms nothing unexpected.

It's not particularly modern or flashy, but it's clean and close to amenities. We stayed here for a volleyball tournament and it was fine. The complimentary breakfast was pretty average, and they had trouble keeping up with the demand with multiple teams at the hotel, but that's pretty understandable. I would stay here again.

We liked the hotel location, The reception greeted us and explained the facilities in detail. The room we stayed (4th floor) was very nice facing to the road, but no noise. We like the breakfast varieties.

We stayed for one night on a shopping trip. The room was nice and clean and the staff were all very professional and pleasant. We were told that we could get a better deal booking directly through Best Western. Great to know for the next trip.

Stayed here for a sports tournament with my family. The hotel stated it was newly renovated but that would be upper floors only. The hotel had homeless people sleeping by heater vents in parking lots, broken items and trash outside. When inside the lobby was dated and the computer chairs were worn out a lot. The front staff was welcoming at check in. Got room on 3rd floor 325 and it was dated. The safe didn't work, the thermostat didn't work and actually went hotter in the room when we turned it down. It was so loud as well. We finally turned it off and things got better. The heater had paint peeling off it and there was wires out of the wall on the floor that people could trip on or kids to pull etc. The view was of a construction site. The door has an alarm in it and if it's not closed goes off and doesn't shut off. It was very annoying and could be heard from several rooms all day and night. They gave us 2 towels for 4 people and when I asked for 4 sets of towels/face clothes they only gave us 4 big towels and still 2 face clothes. When I told front desk she yelled at me saying I should have told her sooner as housekeeping was almost done. Didn't offer to get us any face clothes. There is 2 disabled parking spots (1 where there is homeless blankets and cardboard) and no parking for platinum/diamond members as at other best westerns. Hotel pool is a small pool no luxuries like hot tub. Breakfast was In Their restaurant and closed 930 so they could serve public after. People let their kids sneeze on the food and food wasn't switched out as staff wasn't paying attention or not around. It had sausage links, hash browns, eggs, muffins, breads, oatmeal, waffles and pancakes with toppings. Apple, orange juice and water. 1 elevator is closed durning the night so you need to use East one. Location is great for shopping and entertainment/restaurants.

Staff is what makes this hotel so great ! We always stay here with our dog, good property to walk and do dog business. Great self parking area. I do recommend they keep a closer eye on the homeless people who seem to want to hang out around the property.

Stay here whenever Im out that way clean quiet and great staff Not sure how to add more characters to get to two hundred, the service was great the staff friendly and greeted me like they knew me, the rate was great the points for Best Western was completed without asking, ,have I made two hundred characters yet!!

Bums sleep in the parking lot and by the side doors, staff won't do anything about it. Not enough parking for guests, people also park here and walk to nearby business. Rooms dark, ground floor is about 10 steps higher than lobby so if you have a lot of stuff its awkward. Loud music blaring from room across hall all day and night, teenagers woohooing and screaming, other loud hotel guests slamming doors, hollering and stomping down the hallway. Room is dark even with all the lights on. Evening Restaurant service was slow and forgetful despite being the only guests. Although the wifi works well, beds are comfy and breakfast is decent, we wont be returning.

Always great service, always friendly helpful staff. Close to everything with all the amenities at great rates. A short drive to all attractions. The pillows are a little stiff, but ok. Beds are very comfortable.

I been coming to Edmonton for 20 years , Been staying at this place since 2005 ..Close to everything and The best quite Room around. It was -12c ,the room was nice and hot .no annoying heater fan because of the Hot Water baseboard . Need more Items on Dinner menu

Our stay was short but in all everything we needed were in the area. It was windy one night. The window by our bed was not sealed very well and the noise keep us up all night. This was a major problem

This hotel was clean and despite approx four kid sports teams staying at the same time it was very quiet. The only issue we had was that we stayed on the 3rd floor and our window was so drafty and noisy. Cold air came in from around it and it whistled the whole night. If you can sleep with some noise in your room it's fine but it you're a light sleeper not so fine.

The room first assigned to me was fine, but high pitch sound coming from Wi-Fi router was really noisy. I was able to get the other room immediately when a guy came up to look at the issue. The second room just across the hall way had a terrible coffee make in room. I was going to make a cup of coffee, and I made first cup of hot water to rinse up inside of the machine. Hot water came out of the machine with flakes in the cup. I tried 7 cups, then still the same amount of flakes are coming from the machine. I open the lid, I even saw a chewing gum was melted inside. Shower water was weak a bit. Breakfast was fine, but coffee was too weak. Staffs were very friendly. By the way, I found previous guest room card on the seat chair at the first assigned room.

The best care and room service I've ever had. I was under stress , a family member was in hospital and the Best Western Cedar Inn care and assistance was most welcome. Breakfast was very nice and cab service to the hospital and back was well appreciated. Staff were understanding and most helpful thank you.

The hotel is located on Gateway boulevard close to many amenities, shopping,restaurants such as Red Lobster, IHOP, close to South Common; conveniently located 20 minutes to West Edmonton Mall and 20 Minutes to University of Alberta hospital

The hotel rooms are stunning & very clean. I'm loyal to BW & this will be my hotel of choice in Edmonton. I went to the restaurant for dinner one night & got the spaghetti & meatballs. It was delicious. The breakfast that is included in the rate was great as well! I will be back!

The hotel staff were very helpful to such a large group of 27, ensuring our rooms were correct, providing good advice and ensuring everyone was happy. The rooms were all comfortable, clean and spacious. STaff in the restaurant and especially Trish in the bar were amazing!

Staff is helpful and friendly. The room was clean. The bed was confortable. I did not get to try the restaurant/lounge or the pool so cannot comment on that. The location being between two busy highways, it;'s not exactly pedestrian friendly to get to other area restaurants/businesses unless you have a car.

The Hotel was clean and comfortable. I was intrigued when I asked for a government rate for I was traveling on Business. The rate quoted was more then a standard King bed room?? 139.00 verses 89.00. Based on availability of rooms for government employees this does not seem right. Anyhow I would stay again for it is a convenient location.

Comfortable bed, easy to adjust room temperatures attentive housekeeping, decent breakfast though the breakfast was quite chilly. The room was had a Jacuzzi which ran very well, offered a great soak with just the right amount of towels!

Staff here are very helpful and friendly. They have made my stay here very comfortable during a very stressful family time. Breakfasts were served hot and on time, and were delicious. Hope you enjoy your stay here as much as I have.

I stay here quite regularly, at least a couple of times a month. They staff are always very friendly and helpful. The free breakfast is a nice touch. The rooms a nothing special but a very clean and modern. Good value for the money.

Quite enjoy staying here The staff are super helpful, and extremely knowledgeable about the location, and services. There is a built in restaurant that serves amazing breakfast, as well as even better food The rooms are cozy and quite a few have brick walls, creating a classic look combined with modern styles. It's quite comfortable.

I thoroughly enjoyed my stay at the Cedar Park Inn. From checkin all the way to checkout. Fantastic room, great sleep every night. The daily complimentary breakfast was great with a wonderful selection of items. The room was clean when I got here, and it was immaculate daily. The gentleman that checked me in was super friendly and made me feel very welcome. He needs a pay raise :) whatever you are paying him it's not enough. Thank you for a great stay. Will be back for sure.

Everyone was so weloming and helpful over the holiday season. The free breakfast was great too! Pancakes and waffles, hot coffee and tea. Great and easy for the kids. Stayed over Christmas and loved the tree in the restaurant.

Amazing experience at this hotel with an increasingly staff. Robin at the front desk is an angel and Sam in the restaurant makes outstanding heartfelt dishes. I didn't want to leave, a rare experience when traveling,

Ive traveled most of my life for work and I always shop for good prices. No hotel is perfect but the staff and the wonderful breakfast with low prices can't beat it. I see other reviews with not so happy comments about the noise well it's in a great location for my job and every major city has noise it's not the hotels fault It's the grumpy complainer That should go out to country If they want quiet. I think the owners and management selected a great team of employees. Especially the breakfast staff I've was treated so nice and a great selection of FREE food. I was shocked one day when a homeless man came in trying to sneak into the free breakfast buffet Most places would of throw him back on the streets hungry or even call the police. What amazed me most the owner invited him in for a free breakfast and a very pretty red head named Jazz served him like a king even giving him a take out bag full of food for later, So anyone that writes a bad review about this certain Best Western Hotel in Edmonton please don't read this first it might change your mind Thank you to all the beautiful staff Jeff McArthur Business traveler

A very nice, reasonably priced hotel. Rooms were clean and well appointed. Good beds and quiet sleeping. Hot breakfast was included. Friendly staff. Pool and exercise rooms are clean and well equipped.

Horrible experience at this hotel, drunk contract workers stay at this hotel and love to party all night and will keep u up if u r next to them. If u complain to the female front desk manager she will argue w u and tell u she knows the people and will guarantee they won't get drunk again... but refuses to kick them out bc they r long term rentals... just a horrible hotel .. rooms do not look like pictures, paper thin walls, terrible service from the front female desk manager....

In town for sports. Have tried many other hotels. This is now our hotel of choice. The pool is small, but serves its purpose. Desk staff was amazingly accomodating. The food in the restaurant was soo amazing.

Very accommodating and the breakfast was great. Close to a lot of restaurants and things that I needed. Parking was good and didn't have any issues. Had to extend my stay a couple of times and front desk was super helpful and nice.

While this is an older BW hotel it still has the BW service that you would expect to find in any of their other hotels. I chose it because it was close to several clinics and hospitals that I had appointments with. Would stay there again should I need to return for any future medical appointments.

On November 23 I rented a room, 511, at this hotel, my vehicle was parked on the east side of their parking lot, no warning signs of high crime area or other. The catalytic converter was sawed off (cut off) out from under our vehicle. The cost is $1000 to replace it, and management is not taking any responsibility. DO NOT STAY IN THIS HOTEL.

Terrible service, late breakfast not a great place to stay if on business and tight timeline. Elevator seemed like it was going to give out at any time and reminded me of something from a horror movie, pool was very small and shallow, and no hot tub!

I stay here recently and really no complaints I stayed 5 nights as I was in town visiting a few friends in the area The check in/out went smoothly The staff was very friendly The breakfast buffet in the morning had a nice variety of stuff to choose from The room was clean and comfortable would definitely stay here again

Excellent customer service. Robyn at the front desk is over the top in making our stay awesome. She's accommodating, knowledgeable and she makes a great hotel even greater. We wouldn't think of staying anywhere else when we are in Edmonton.

Excellent location to bring a traveller into Edmonton, especially from the airport. An older hotel with renovations done/being done to update and make more attractive. Solidly good pub-style restaurant in-house. Rooms were a fairly good size, and price paid was very reasonable.

Great location 10 minutes from U of A good food service for breakfast and supper. Rooms are nice. My tv remote had seen better days. Quiet. Very clean. Staff were pleasant and helpfull. Stay 2 nights get 1 free.

Wi fi was not working. Desk clerk said i didnt know how run my electronic tablet. I could only get wi fi in lobby, but not in my room. I then decided to leave the hotel and never come back to their establishment again, only then did they decide to give me a different room. I am very disturbed with the hassal and the disrepect I got from desk clerk.

An oldie but goodie. It's not a new property but it has been redone. It's decor and appliances are modern. It has a serviceable pool and fitness center. The breakfast is outstanding with great selection and hardworking staff. It's great value for money. It has a supper restaurant and other dining options nearby. Centrally locates with good highway access.

Our check in was ok. The TV didn't work very well. It was ok on our second day. Cleanliness of the hotel was poor in my opinion but it is an older hotel so some updating to carpeting and lobby etc would look nicer. The restaurant food was just ok, nothing to write home about. Our bill was screwed up the first night but was fixed the following day so that was ok just irritating. We looked for a cheaper hotel this time and that's what we got so I can't complain too much...

This is a pet friendly hotel. They have a certain number of ground floor rooms with vinyl plank flooring specifically for pets. I stayed one night with our large breed dog and a second without as we had brought our pet to the city for a surgery at a nearby veterinary hospital. The downside of this as a “Pet Friendly” hotel is there is not outside access at the end of the halls. If you need to take your pet out for it to do it's “business”, you must walk back to the lobby and out the main entrance. No short cuts outside. The check-in/front desk staff was welcoming, efficient and very friendly. It certainly set the mood for a positive stay.

I stayed at this hotel for five days while my husband was in the hospital. It was clean. Reasonably priced. The staff was friendly and accommodating. The free breakfast was varied and there was enough to fill anyone up.

We just stayed at the Best Western in Edmonton on the weekend. Both my husband and I both commented n the beds how great they were. The event we went up for was very close to the hotel which was a plus. We also enjoyed the variety for breakfast.

Stayed before better service this last time. I was down for medical reasons. I stayed one nite hubby stayed both. Very clean friendly and helpful. He ate there thought it was great food as well. And I did comment before.

We travel on medical from Yellowknife. On arrival the service was great and quick. We were also offer early check in for the patient and a discount with showing surgery paper. Smoke alarm battery were low, they immediately replace it to ensure a good afternoon of sleep. The place is quiet and close to many restaurants and shopping and bars is available near the hotel for fun trip. It's not our first time there and it sure won't be the last. Looking forward a other stay in December.

Good Location easy access to various highways, lots of shopping nearby, breakfast was great - eggs, sausage, waffles, pancakes, cereals, oatmeal, juice, coffee, muffins, nice pool and gym. Room was very clean, quiet. Staff very friendly

Great service. Nice and clean smells nice. Employees are like one bi happy Family. Recommended. The restaurant has great food. There is a pool. VlT's in the lounge. Great location is close to the airport.

The lounge and restaurant apparently do not have anything to do with the hotel. As my wife and I were told and therefore we were not allowed to charge our meal and drinks to our room. So if you rent a room beware of this.

nice hotel for its age, some upgrades but the rooms are still dated, the taps in the bathroom where backwards almost burnt my mouth trying to brush my teeth, and they need to lay of the air freshener used in the hallways and bathrooms, staff was extremely friendly, would stay here again, the price was right, i guess you get what you paid for,

Having previously stayed at this hotel prior to the completion of their make over, we were very pleased with the improvements and change in hospitality..we have no hesitation in fully recommending to everyone

For under $100 with breakfast buffet, excellent location and nice decor. Very helpful front desk service during check in and check out. Customer rewards program is awesome they reminded me that I was signed up already from 11 years and I have 2 free nights available to me. WOW

We stayed for three nights with our dogs. Quick check in. Friendly and helpful staff. Great Food. Our best hotel experience all year. This location provided us with quick commutes to the various parts of the city we needed to visit. I was very impressed. Great job you guys.

This room needed a good cleaning. The chair had a stain on it and nothing was dusted. The tub and tap were old and need to be replaced. I heard other guests complaining about the cleanliness of the rooms. Maybe they need to hire me staff. I've stayed in other Best Western Hotels and this one was disappointing.