Best Western Plus Hotel North Joliet,  Joliet

4.5/5  - based on 39 guest reviews.
3231 Norman Avenue, 60431-9100, Joliet, United States - See map
+1 815 439 4200 +1 815 439 4211



Your room

> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 39 traveler reviews
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Rich history heritage combined with a modern tourist destination when you stay at the Best Western Plus® North Joliet. Relax in our indoor heated pool, open year round. We offer a complimentary full hot breakfast and complimentary coffee in our lobby and in-room Wi-Fi. All guest rooms include microwaves, mini-fridges, coffee makers hairdryers, iron, ironing board, and cable TVs with HBO®. Take advantage of our extremely comfortable beds and relax during your stay with us. For those guests that are in town on longer term corporate assignments or business trips we also offer special weekly rates, as well as direct billing options. For your convenience our hotel is a 100% smoke-free property. We are conveniently located off I-55 and Route 30 at Exit 257, across from the Louis Joliet Mall, and nearby to local attractions such as University of St. Francis and the historic Rialto Theater. Best Western Plus® North Joliet is the best choice for your adventure. We offer ideal accommodations and location whether you are in town for business or pleasure or simply passing through on your way to Chicago or Indianapolis. At the Best Western Plus® North Joliet our goal is to provide our guests with a great experience, not just a place to stay. Exceptional service, attention to detail, and a friendly and comfortable environment makes Best Western Plus® North Joliet the best choice - you deserve it!

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Room 1

Guest reviews

in partnership withtrip advisor img
based on 39 guest reviews
Business Business 7
Couples Couples 10
Family Family 17
Friends getaway Friends getaway 2
Solo travel Solo travel 2
Sleep Quality
Best Western Plus North Joliet,Joliet
  • 5
    « Nice family hotel »

    We were in town to see family. This was a good place to stay-rooms were clean and updated. We really enjoyed the buffet breakfast. We also enjoyed having the pool facilities, given the endless winter weather, it gave us a little vacation.

    « Nice hotel but should tell you when they have a trucker school renting here as well »

    Nice hotel. All personnel very friendly but if I wanted to stay at a hotel with people going to trucking school( mostly young kids) slamming doors all night and yelling down hall could of paid a lot less per night and got same sleep. Also sitting in breakfast and people bring their dogs and decide to tie them up in eating area. I have dogs but don't do this or appreciate it want to be pet friendly. Great have respect for others

    « Getaway weekend »

    The hotel's decor is extremely nice. Pool water was nice, hot tub relaxing. The food choices were plenty and taste was good. Beds were very comfortable. Totally enjoyed the stay - will stay here again!

    « Impressive Hotel »

    This was my third time to Joliet for work and this has been the BEST Hotel I visited yet. Very modern and spacious. I love the large desk in the room to work on. Very clean and everything looks brand new. The hot breakfast was great they had a lot of options which was nice. The staff was extremely outgoing. I was impressed with the entire visit.

    « Don't judge a book by the cover »

    Nice hotel, on the outside. We had an issue with our room heavily smelling like cigarettes. Although they took care of the smokers, they put us in the room, with a kid, when it still HEAVILY smelled like smoke. We tried opening a window and airing it out, and by the time we got back from the pool, it was still bad. My husband was so tired from traveling he didn't want to move rooms, so we left the window open all night when it was 30 degrees out. The hot tub is TINY ... I mean like only 3 person capacity, and there are only air bubbles not actual jets in it. Nice hotel, but we won't be back

    « Great stay »

    We spent 5 night and didn't want to leave. Stayed in a king suit with shower. Shower is incredible! 4 heads, waterfall and hand held. It was also extra large. Room was very clean and had a very good breakfast. Will stay at again.

    « Friendly service »

    I stay here each trip I make to work in Chicagoland. It's very nice in the rooms as it's newly renovated. The staff is very friendly especially Cam. He remembers my name and is always a pleasure to see when I traveled a long ways. The breakfast is also good and lots to choose from.


    Very nice rooms with a good breakfast ..check in was delayed as our room was not ready but no big deal ..the hotel was about 15min away from lewis university ..went to eat at a burger place called hambuerseria in town ..very good ..would stay again if in the area

    « Renovated, housekeeping needs to give the rooms more love though »

    We stayed here for a few nights while our son was at a baseball camp. The hotel seems to be renovated. Friendly staff, new carpets, new furniture and the like. That said, when we entered our room and began to put stuff into the mini fridge there were leftovers from the previous guests. This lead me to believe housekeeping didn't wipe clean the mini fridge. Also, our toilet flooded, could have been too much toilet paper, or whatever... but the maintenance guy came to unclog it and carried his plunger through the hotel while toilet water went dripping through the hallway. I asked if someone could come and clean our bathroom and housekeeping was already gone for the day. It was 2 p.m. The front desk person was very kind and moved us to a different room. So, I guess the dirty bathroom sat overnight in our previous room until the next morning. So there's that. We slept pretty good, but all in all to keep this hotel nicely renovated, I hope they get a better housekeeping staff. Would I stay here again? Maybe.

    « Always a wonderful experience! »

    I come here almost weekly. The staff is great, they give it a very "homey" feel. I first met Kate, and she has been FANTASTIC since day one! She got me enrolled in the rewards program, which has been awesome, and always makes sure that I have everything I need. Everyone is absolutely wonderful. Natasha, and Syl always make checking in fun. Never a dull moment with those two girls at the counter. Staff is always extremely accommodating, especially if something in the room is wrong. DO NOT hesitate to let them know. I love how it feels like family. Thanks everyone for making my stay always wonderful (especially Kate who SOMEHOW got me to do an online review :D, which really shows how much I love the service!!!!!!)

  • 5
    « This place is great! »

    My husband and I stayed here along with our 2 month old baby on Christmas Eve. We were greeted by friendly staff and noticed right away that the hotel had a nice fresh look to it. We found our room to be very spacious and clean. The next morning we sat down to a nice breakfast that included a waffle bar (with chocolate chips ??!). We will definitely be back for another stay soon. Great job!

    « Great renovation »

    I drive trucks but I come to this this hotel when I am visiting the Chicagoland area. I came back when it was under renovation and even still the hotel personnel had a great customer service feel. New people are here with the new renovation but the people with the beautiful decor and large screen TVs in every room makes me feel at home. But there is one who when reservations and my day went really bad showed so much kindness I had to show Sylmarie who works days much gratitude by rewriting a post thanking her.

    « We had a blast! »

    Me and my family booked a room for New Year's Eve Natasha was at the front desk and she was so awesome she did everything in her power to make sure me and my family had an fun & comfortable stay she absolutely went above and beyond for us she even went as far as to put some of her OWN money in the register so that our kids can have snacks from the snack counter after they finished swimming!! I will definitely go back to Best Western Plus again we had a great time in the customer service was absolutely wonderful!

    « Best customer service »

    Best customer service, well mannered, polite, as well as knowledgeable. Rooms are awesome, clean, inviting, and quiet! Nice breakfast for all types of palates, best prices ever. Enjoy, we certainly did.

    « dinner »

    I liked a lot, the staff was so nice and friendly, and was very clean and the price is very good too. definility I recomend this place. The pool is good and the breakfast too thks a lot to everybody for your service

    « Broken promise »

    Offered some extra nights for electrical problems and then was told no that they could not do that and I had my 5 year old granddaughter with me who was afraid of the dark and we had a funeral to to for my mother the next day

    « Quick overnight for Christmas party »

    Great last minute deal, nicely appointed room, fridge, microwave, very clean, nice linens and quiet!! I would not hesitate to stay here again!! The breakfast was not bad either, and the staff was very pleasant!

    « Great Experience »

    From the time I checked in until I checked out every part of my experience was exceptional. The hotel was very clean and every staff member I ran into greeted me. When I walked into the room there was a towel on the end of my bed in the shape of a heart....great touch

    « Best of Best Western »

    My wife and I both like Best Western Hotels. This one is a standout. It is attractive, very clean, and impressive in every way. The staff seemed quite comfortable in their roles. We were upgraded to a King Suite which was beautiful. The shower was the ultimate shower experience. The King bed was really comfortable. Breakfast was also one of the best we've had.

    « Super clean & nice! »

    Super clean & new hotel! The room was so clean, the beds were very comfortable! Breakfast was great too! Very impressed with this hotel especially for the price!! Either this hotel is new or was completely remodeled & my family will stay there again! My only negative thing is they didn't have a crib available for my toddler but we brought one in case do no biggie

  • 5
    « Best choice in the area. »

    The renovation is great. Lots of breakfast choices. Convenient location. I travel with college students who liked my choice. We used the pool and jacuzzi, the exercise room and the internet station in the lobby. Terrific staff.

    « Pleasantly surprised »

    Wow! One of the nicest Best Westerns I have ever stayed at. Very modern and clean. The lobby had a good vibe as well as a fresh scent. The morning breakfast bar was excellent, from the fruit to the biscuits and gravy. The staff was friendly, and we were able to keep our Uhaul safe over night. Highly recommend this hotel.

    « Overall a great stay »

    We stayed one night and overall it was great for the price. The room was a nice size and everything was very clean and seemed recently updated, the beds were comfortable, the breakfast was good and had quite a few selections - my kids especially liked the options they had for the waffles like whipped cream and sprinkles - and every employee we came in contact with was friendly. I only had a couple of problems - one was we had paid for the room in advance via Expedia and upon check in they had no record of my payment. I had to pull up the receipt emails on my phone to show the clerk. Also the pool and hot tub were so over chlorinated that our eyes burned and our skin was uncomfortably dry for the rest of the night.

    « Joliet Joy »

    Wonderfully remodeled and upgraded facility, spacious lobby and breakfast area, very friendly staff, room was very comfortable. The location is convenient to dinning, shopping and expressways, easy in and out.

    « Great Experience »

    We stayed here and Natasha was very pleasant and extremely helpful. The overall experience was awesome and her hospitality was outstanding. She was extremely professional and caused us to stay an additional two nights. Great place to stay !

    « Great hotel, great service »

    We were in town for a 75th Surprise Birthday Party 10/20/17 - 10/22/17. While checking in Dan was very kind and attentive to us. We requested a roll away bed which he called right away to have it delivered to our room. While unloading our things into our room the roll away arrived brought by a young lady with a smile and asking if there was anything else we needed. My 2 nieces were excited about having some pool time which they enjoyed and commented on how nice Dan was to them with getting the hot tub started for them to enjoy as well in their words...Dan is the Man! I would also like to thank Dan for stepping away from his desk duties to take pictures of my family in the lobby on the night of the special birthday we were in all white and thanks to the young lady that kept the breakfast area clean and stocked with many choices. Thank you to all of the staff at Best Western Plus Joliet, IL on Norman Ave. for a memorable stay.

    « Last minute visit, glad to have found this place. »

    An extremely clean and comfortable room, coupled with a courteous and professional staff, make this property a must stay. Property recently opened, so facilities are in brand new condition. Rooms are standard, but very comfortable and well appointed. Highly recommend staying at this location.

    « Really nice! »

    The room is clean and comfortable. Staff is amazing. They are all very friendly. Always ready to help. One of the breakfast staff even opens early on her days to make sure the people like my husband working 12 hour shifts away from home has a hot meal before they go to work. Thank you!! Quiet, safe neighborhood close to great shopping and food!

    « Best Western »

    We enjoyed our stay. The room was comfortable and very clean. The staff helpful and answered all our questions. The room was quiet and the overall condition of building and room were excellent. We signed up for their rewards card and plan on looking for Best Western Plus again.

    « The Relaxed House »

    You want to go and experience some good sleep!!! I've stayed at plenty of Hotels but you will definitely enjoy your stay.The Staff is peasent and food was delicious and the service was off the chain. if you are planning to be in the area this is where you need to stay!!

  • 4
    « Very clean and professional Staff »

    One of the best hotels near Chicago. Clean very professional and friendly staff. Breakfast was very good . Fitness room had a rubber ground that made it very comfortable to use. Room was quite, clean and beds were very comfortable.

    « Like new property »

    This had been recently re-done Very nice floors and walls. Pool area was exceptionally clean. Hot tub was perfect temp with extra jets to make it hard to get out of. Left before breakfast but they gave us a cool to go sack with fruit granola bar and water.

    « Business trip. »

    We stayed one night at the best western. These newly upgraded hotels are beautiful. The room still smelled like new carpet. Very modern decor. The beds were comfy. The breakfast was decent. They had a lot of options. I will most definitely be choosing best western plus in the future. The price was right too at $95. Great job.

    « Our home for awhile after home sold. »

    We was able to check into the hotel even before it open. We stayed for 49 days while looking for a place to stay. With all new businesses there are some glitches but all went well. The staff (everyone) was very professional and respectful always ready to help and asked us is everything alright. Felt very safe. Sometimes guest was little noisy and loud where the police was called to removed guests in order to keep others safe!!! I would recommend staying here. Everything brand new. Every staff member went way beyond when it came time to serve hotel guests. A few times had to ask for bedding because it look dingy and toiletries wasn't replaced a few times! Other than that our stay was good!!! Keep up the good work! Everyone was awesome maybe Santa will give everyone a raise for a job well done!!! I would recommend this Hotel for you stay!!!

    « Wonderful Experience »

    We had a great experience at this hotel, it was excellent find and just what we needed for a good nights sleep. The Plus made the BIG differences.I really loved the stay here and the rooms looked like they were new. The breakfast was a good start to our day and the staff members were fabulous and helpful.

    « Enjoyed our stay! »

    This property was very recently remodeled. It is very clean, the staff is friendly and accommodating and it is in a good location. The lobby is nicely decorated and the breakfast had many choices. The rooms are comfortable and quiet. We travel to Joliet frequently and we are so pleased that there is finally a place to stay that is reasonably priced, quiet, and modern. The only reason that I did not give it 4 stars is because there were a couple of issues that were due to the newness of the remodeling. The staff took care of what needed to be fixed very quickly. We would not hesitate to stay there again.

    « Very pleased »

    Stay at hotel for our honeymoon. Will definitely visit again. Everything was very clean and comfortable. Free breakfast provided. We were very pleased with our Best Western experience. We will definitely be visiting more BWs!!


Getting to the hotel ...

All directions
·From: I55 North. Drive I55 South Exit on 257 Joliet/ Aurora make a left onto Plainfield Rd Route 30. Take Plainfield Rd to Division street make a left (there will a Shell gas station on left hand side. ) Make another sharp left continuing on division street. Make a left on Norman Ave, the Best Western Plus® North Joliet will be on your right hand side. ·From: I80. Take I80 to I55 North exit right onto Exit 257 Joliet/Aurora. Make a right onto Plainfield Rd, take Plainfield Rd to division street make a left (Shell gas station will be on left side). Make a sharp left on to division. Take division to Norman Rd make a left. The Best Western Plus® North Joliet will be on your right hand side.