ROOM 1
ROOM 2
ROOM 3
Promotion code

Best Western Hotel Naperville Inn, Naperville

4.0/5  - basé sur 522 notations.
1617 Naperville Wheaton Road, 60563-1524, Naperville, United States - See map

For a small city, Naperville, Illinois has no shortage of things to do - and the Best Western Naperville Inn is the perfect starting point for exploring all that the area has to offer! While our convenient location along the I-88 business corridor appeals to corporate travelers visiting Alcatel-Lucent Technologies, Navistar®, Fermilab, Kraft Foods and other local corporations, we also offer easy access to Naperville's most popular attractions. Enjoy the thrill of collegiate sports at nearby North Central College, Wheaton College or Benedictine College, or score on designer duds at the Chicago Premium Outlet Mall. Indulge your inner culture buff with a performance at Wentz Concert Hall or spend hours strolling along picturesque paths and bridges through the Naperville Riverwalk, located just two miles away. This Naperville hotel is also a great spot to come home to after a day of finger-licking fun at the annual Ribfest, voted one of the country's best BBQ events. Our top-notch customer service and affordable rates are only part of the appeal of this pet-friendly Naperville hotel. Guests enjoy modern and spacious rooms with features that include high-speed wired and wireless Internet access, cable television with HBO®, a microwave, refrigerator and a complimentary continental breakfast each morning. Additional hotel amenities include an exercise facility, meeting room and free parking. The Best Western Naperville Inn is also only 25 miles away from downtown Chicago and O'Hare International Airport. We're just north of nearby Bolingbrook as well. Book today and save! We are a pet-friendly hotel, however pets are restricted to the 1st floor only. Please call hotel prior to arrival to confirm availability.

Best Western

Hotel Naperville Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
Show More Show Less

Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 514 guest reviews
NOTE ISSUED
Excellent
246
Very Good
157
Average
65
Poor
30
Terrible
16
REFER TO NOTICE
Business Business
147
Couples Couples
111
Family Family
153
Friends getaway Friends getaway
46
Solo travel Solo travel
43
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very good value"

4
07/09/2018

Clean, comfortable, cost-effective room - good lighting, reading chair, comfy bed, desk area, refrigerator in the room too. The hotel managed to get our family in three rooms on the same floor - most helpful and we really appreciated that effort. Breakfast was more than decent for the type of breakfast (precooked buffet), area was kept clean and well-stocked (those cooks were busy!) There is no pool however.

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Relaxing, clean and beautiful decor..."

5
29/08/2018

Do i need to say anymore? This was a comfortable room and bed. The bathroom was very clean, as was every other part of the hotel. The breakfast was magnificent with a wide selection of top tier breakfast food. I would definitely stay here again and recommend to friends.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for the GREAT VIEW! WE appreciate that you took the time to write it, but we are most happy that you enjoyed your stay and our hotel this much!!

"Joseph is great!"

5
28/08/2018

We came through last night real late. Arrived about 2:40 in the morning, Joseph was really helpful and professional. He made the process easy and pleasant for us. The hotel is nice and clean, we would definitely stay again.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for your review! We appreciate both your kind words about Joseph and the hotel. We are very proud of Joseph and his care for our guests. We are known for our cleanliness and great customer service.

"Budget Breakfast, Thin Room Walls"

2
27/08/2018

1st the photos were deceiving when I thought I had picked a SPA room and when we arrived it was not the case. But the awesome front desk felt bad and did offer us an upgrade to a spa in the smoking section, ewww the smell was bad but we went and picked up some candles because I wanted that tub. So we made do for the next 2 days. However we could hear a couple in the next room "enjoying themselves" most of both nights in a row so that was interesting. The breakfast was a serious joke. Very tight budget style with instant oatmeal and horrible sausage patties. I honestly wouldn't stay again.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
Dana, I am sincerely sorry that you feel this way. When you book online through a third party site they have a disclaimer about availability. They purposely make it hard to see and this is why I always tell people book directly through the hotel and you will always get what you want. I am sorry that you were in a smoking room but that was all that we had available and you did accept it. The smoking rooms do smell like smoke and I am sure they told you at the front desk to go see if you thought you could handle it, or they would put you in a non smoking room. Our breakfast is a complete hot breakfast. We have make your own waffles, pancakes, hot eggs, hot breakfast meats, fresh fruit, yogurts, Dunkin Donuts, cereals. We have juice, coffee, tea. We have something for everyone. We hope you book directly through the hotel next time and we are sure that you will be pleased and see the hotel in a different light.

"Just right"

5
25/08/2018

We were there's few days ago. The hotel was spotless and comfortable. We like the convenient location as it was near some friends house. We thought the staff was pleasant and and they wanted to make sure we had a good stay. The complementary breakfast was better than most others.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for the 5 STAR REVIEW! We are happy you experinced what we are best known for, our cleanliness and great customer service!

"family vacation"

1
19/08/2018

Great place to stay. Friendly staff. We had no problems at all. Convenient location to the highway. This hotel does not have a pool but the kids still enjoyed themselves. No problems with finding a table at breakfast.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for the FANTASTIC REVIEW! We are so happy that you were so happy with your stay! Yes, our breakfast room is very large, after we completed our entire hotel renovation we expanded that area and are very pleased with the results. We hope you will be back soon for another stay!

"Impressive for the price"

4
12/08/2018

When searching for hotels in the Wheaton area, I was surpised to see this property come up at an extremely competitive price. We ended up staying for three nights in July, and found little to complain about, other than the breakfast area getting a bit crowded at peak times. It's a very good-value option.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for leaving a review. We appreciate your kind words. We believe that we are the affordable alternative without loosing any of the amenities. We are also known for our customer service!

"Glamping"

2
01/08/2018

My wife dubbed this Glamping, as in glamorous outdoor camping. Prices are low, but you get what you pay for. The room had ants, the room air conditioner unit gave my wife and I sore throats and runny noses, the WiFi was worthless, as it did not work, and my gift cards were declined. I guess you could say that this was our last Best Western experience.

Joy P, Manager at Best Western Naperville Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. As for the Best Western Gift card, that was issue to you, I apology for the gift card that was decline, as they are given to you from Best Western, we on the local level has no control of the gift card. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Management

"Good experience"

3
30/07/2018

This was a wonderful hotel. It was clean and in a great location. It was quiet and safe. The night staff was very friendly, however the morning staff was a little gruff. They had a good area to walk dogs. It was clean.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for your review! We are so proud of our cleanliness that we strive to be the top at! We appreciate your kind words. Please come back and see us again soon.

"Great weekend away! "

5
23/07/2018

We went to Naperville for a long weekend. We received excellent service from the Best Western. Clean room with great WiFi, fridge & microwave. Family really enjoyed the breakfast in the mornings. Within walking distance to several places. Thank you for taking care of us!

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
We are so happy that you experinced all the things that are important to us here. Great Customer Service, Superb cleanliness and great wifi! We are happy that you enjoyed the convienence of our location as well. Thank You for staying with us.

"Great place to stay"

5
22/07/2018

The entire staff from the general manager on down were fantastic! They were attentive and would help you with anything. We loved the morning breakfast. They had Dunkin Donuts which is my favorite to go along with my coffee.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU ISABEL!! We are so happy that you were so happy with your stay! Here at the Best Western, Naperville Inn we strive for guests to leave happier then they arrived!

"What's a reservation for?"

2
21/07/2018

When we first arrived we were told they didn't have a room for us despite our reservation. They managed to find us a room after a long wait. Beds were small. We had a room for four but only towels for 3 and bathroom supplies for two. The toilet didn't flush properly. Hotel was quiet and clean, which was nice.

Joy P, Manager at Best Western Naperville Inn, responded to this review
I am sorry it took a while to to find your reservation. I apologize for any inconvenience. All our rooms with double beds are all full size beds, per room size. We do follow all standards for the brand and are happy to provide extra towels and supplies on request always. I hope that you will give us another chance to serve you again.

"Beautifully renovated!"

5
19/07/2018

The rooms & halls are beautiful! The breakfast was full of lots of options! My in-laws had a dog with them & were given a room with an exterior door & laminate flooring, which was nice for them to not have to worry about ruining carpet. Our room was an interior one & as they were nearly full, we were put in the presidential suite! My kids were disappointed by the fact that there wasn't a pool, but the large jetted tub in our suite made up for it!

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Hot and uncomfortable."

2
17/07/2018

This hotel has very small beds and they are very uncomfortable. The air-conditioning did not work and was not fixed. We we're informed that they would check for another room to move us to but never got word back about the issue until we were about to check out the following day at 11:30. It cost the same as other hotels in the area but lacks comfortable beds, air-conditioning that works and didn't have amenities like a pool to offer. I will not be staying at this hotel again.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
We are sincerely sorry you feel this way. We sent a maintance man and our general Manager went to your room and you denied them access and said the A/C was then fine. We emailed you yesterday after recieving a low score review from you and you emailed us back. I am surprised that you are now leaving more reviews on websites. We thought that we had resolved everything with you. We are very proud of our newly renovated property that has been renovated from floor to ceiling as well as our beautiful rooms and SERTA SLEEPER Mattresses. We welcome everyone to come and enjoy our property.

"Great Stay especially for the price!!!"

5
14/07/2018

We stayed here recently for a special event. Our room was clean and the recent renovations were very nice. The staff was super friendly. The breakfast was great with a good mix of options. My daughter loved the strawberry waffle option! The ladies who kept up the breakfast room did an awesome job. The area was kept very clean and nothing ever ran out! They were also very friendly and full of smiles. . The rates were good but combined with the fact that I got a great discount as part of my employer's Employee Discount Program made it even better. If we are in the area we will definitely stay again.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for your positive and thorough review. We really are happy that you had such a good time. It is our intention that everyone will enjoy their time when they are here. We work hard to provide positive customer service, clean rooms and a great breakfast. We look forward to your next stay!

"Good Stay"

4
25/06/2018

First stay in Naperville, the hotel was great. Convenient location, clean and quiet throughout the weekend. Breakfast worked just fine in the morning and overall pleasant stay. I would stay again for sure.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Chris C, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time with us and we thank you for sharing your five star experience!

"Great hotel for the price"

4
25/06/2018

Nice and clean. Great breakfast! Very busy forgot to ask for a roll away at check in and was unable to get one before bed because they were out. Very centrally located close to lots of restaurants and shopping.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Thank you for your kind words RachOnTheGo ! We are so glad to hear from you and to learn that we were able to give you a pleasant, comfortable and convenient experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Beautiful Hotel, NOT great for light sleepers"

4
12/06/2018

I would give this hotel 5 stars, except for the fact that the walls are paper thin (TIP: turn on AC/Heat/Fan for ambient noise to reduce your neighbor's noise). We slept well here when it was quiet, and terribly when our neighbors were active. One set of neighbors (room 102) woke up at 6am and had loud phone conversations, and the others (room 100) were late night talkers that kept us up late. Not a great combo... Otherwise, we found the staff to be exceptionally helpful, friendly, and knowledgeable of the local area. The rooms are lovely, comfortable, and have fantastic shower heads with ample hot water and towels (and luxurious bath products). Their coffee is good, their breakfast is average but fresh. We'd stay here again, but probably only in a corner room.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for leaving a review! I am happy that you were so happy with our exceptional staff. Are rooms are newly renovated as well as the rest of the hotel. We are so happy with the results and the fact that all of our customers are so happy. I apologize for the noisey nieghbors. Please always feel free to call down to the front desk if you have any problems. We are always happy to contact another room and let them know that it is a little niosey for the other nieghbors! Thank you for staying with us.

"Home away from home"

5
02/06/2018

We always stay here when visiting family in the area. We never have had a bad experience. The staff is pleasant to deal with, the rooms are clean, the beds are comfortable with plenty of pillows, and the breakfasts are delicious.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
susita46, Thank you for being one of our frequent guests of Best Western Naperville Inn Hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Couldn't have had a better experience."

5
30/05/2018

Rowena helped me and my fiance check in quickly and efficiently. She was so sweet and accommodating wanting to know if we needed anything and what she could do to create an even better stat for us. Definitely will come back especially is Rowena is working here!

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
jmleone29, Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Just a place to rest the head"

3
28/05/2018

Nothing special...has all the imminities you might want Clean and had no problems...wasn't noisy...that's a plus in my book...has continental breakfast...exercise room...no pool or jacuzzi and that is a plus for me...so not happy there...but all else was good

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
culaugh2012, Thank you so much for your kind comments and review regarding your most recent stay with us. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Modern Clean Motel"

5
23/05/2018

This is the second time we have stayed here and it is done being renovated and is very clean. The free breakfast was definitely delicious and appealing especially with the fresh flowers on every table.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Janet S, We are thankful for your awesome comment and great details of your experience with us.Your compliment to our yummy breakfast means a lot to us! It is so rewarding to hear that we were able to give you a five star experience and we look forward to your next visit!

"Best price, best service"

5
19/05/2018

The staff worked together to make sure your every need was met. They really cared. Even at 10 o'clock at night, there were two receptionists there to check everyone in. NO wait. The room was clean, comfortable and had everything we needed.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
I'm glad to know you had a blissful time with us Jack P ! Thank you for taking the time to tell us how our staff efforts to provide you a clean and comfortable experience have been successful. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We hope you come back for another pleasant stay soon!

"Clean, Cozy and Comfortable"

5
13/05/2018

I stayed at the hotel after a long day at work and was welcomed by a very friendly Receptionist. The room was very clean and comfortable. After 5 hours of amazing sleep in the cozy bed I returned to work nice and refreshed. Before returning to work and had a chance to pop in and enjoy a nice hot breakfast. Thanks so much for a great experience!

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
icreamben, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Naperville Inn hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We are glad your stay was comfortable and we look forward to your next visit!

"Nice pet friendly place at a nice price"

4
12/05/2018

Loved that they had pet rooms available, for an added cost. The room had tile floor, instead of carpet which was nice. The room was clean. I was a little disappointed in the size of the beds, we had 2 full size beds, just a little small, but still sufficient. The place has been updated a remodeled recently, it was pretty nice, and the price was right, overall a good value. Also note this hotel does not have a pool.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Scott A, We are thrilled to hear that you enjoyed our pet-friendly atmosphere at the Best Western Naperville Inn Hotel. It is a key ambition of ours to ensure that pet friendly never equates to a lower level of service and cleanliness and glad that you found our efforts to be successful. Thank you for your rating of the five star service,and accommodations you experienced during your recent stay with us! We look forward to the next!

"Sleek and chic at a great price!"

4
03/05/2018

How refreshing to find such a nice hotel and a great price. Freshly remodeled, very modern and clean, friendly staff. Great price for the area! Basic breakfast options, but nice. Would stay there again

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you so much for staying with us. We appreciate your lovely comments and hope to see you again soon. We strive to be the best in the area in price and most importantly excellent customer service. We are your home away from home!

"Nice Staff - Good Value"

4
30/04/2018

This is the second time I have stayed here. It is a nice hotel for the price and they breakfast is very good. The staff was friendly and was able to get me a room in the middle of the day so I could work a little before I attended my afternoon meeting.

Nerissa M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
I326MAscottb, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Naperville Inn Hotel. I am glad that you enjoyed the value and we were able to provide you a comfortable experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great hotel"

5
15/04/2018

The staff is always very helpful and attentive.. I enjoy staying here everytime...Breakfast is always good and hot...The kitchen staff was attentive on what needed to be restocked and hot and ready for the crowd...Nice hotel by far the best I've stayed at so far.

Tina M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear twilly581, We are happy to hear that you enjoyed our hospitality and breakfast service of Best Western Naperville Inn Hotel. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We hope to impress you again during your next visit and we thank you for sharing your experience.

"Smoking room but very clean"

3
10/04/2018

We received a smoking room which was the only room available, due to late check-in. Unfortunately, the room was saturated with smoke to the point that it was in my clothes and everything had to be washed. That being said, the staff was very friendly, the breakfast was very nice, coffee very fresh, and room extremely clean. The mattress was not so great as it sagged in the middle. The hotel was quiet. The price was very affordable. Mixed review. It would be a higher review had the mattress not been saggy in the center.

Tina M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Reba S, Thank you for your compliments to our staff, hospitality and breakfast layout of Best Western Naperville Inn Hotel. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"There are better choices"

1
30/03/2018

A complete disaster from start to finish. Reservation was not recorded. I have mobility issues and the only room available was very far from breafast room. Overall uncaring staff offered excuses rather than solutions.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
We compensated you and we gave you one of the closest rooms to the breakfast. We pride ourselves on our staff and their Customer Service. We apologize and we have done all that we can do to accommodate you. Please try us again sometime, I am sure you will feel differently. We are a great hotel that has been newly renovated and has great customer service.

"Pleasantly surprised!"

5
28/03/2018

Superb room, and especially for the price. Recently updated, bed was comfortable, and heating/AC system were perfect. We were able to adjust the temperature to our liking which is extremely difficult at many hotels. We stayed there for a week while visiting our son and will definitely be back!

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you so much for your review. We always strive to offer the best experience to all our guests. We have recently gone through a total renovation, and we are glad that you noticed, and enjoyed your stay with us. Looking forward to seeing you next time.

"Traveling with Family"

5
18/03/2018

Was here with Wife and Daughter. Cute, newly renovated hotel. (cute was wifes word) Nice breakfast, Quiet lobby and hallways. Great staff on duty as the night woman who checked me in was a dear and the gentleman at front desk Matt was a great help the following morning. Frequent this area quite often and this will be our place of stay when in town.

Joy P, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for your response! We are so happy that your wife found us cute! We are very proud of our renovation and are happy to hear how the guests are really enjoying it!

"Newly renovated. Very clean, even baseboards and corners dusted. Very friendly staff. Breakfast was a variety of foods."

5
04/02/2018

Newly renovated. Very clean, even corners and baseboards dusted.The staff was very friendly, and even helped with a personal problem when we arrived. Breakfast was a good selection. It had some healthy choices with fruits, and your typical waffles, breads etc. They offer almond milk. Very nice stay. My bed was comfortable, and no issues. I will stay again if in the area. It was nicer than our friend's hotel who paid double the money.

Tina M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Randy W, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. It is great to hear that you enjoyed the breakfast, as well; and we thank you for sharing your five star experience.

"Naperville Best Western"

4
28/01/2018

My husband & I spent the weekend in Naperville. It is a clean, & pretty city.. So many different places to shop.. You can definitely buy just about anything... Also a hugh select of great restaurants, & cool places to eat. Best Western was a nice place to spend the night. Great Breakfast in the morning too!! Front desk is so welcoming!! We will be back..

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you so much for staying with us. I am glad you enjoyed your stay and our hot breakfast.

"Relaxing getaway "

5
22/01/2018

My girlfriend and I recently planned a small weekend getaway for our anniversary. We recently stayed at the best western Naperville inn and everything about this hotel was amazing to the awesome hospitality and very friendly staff. If your looking for a small getaway this is the perfect place to stay with everything you need within the radius of the hotel and for a good fair price.

Tina M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Guest, Thank you for sharing your perspective of our hotel's accommodations and services! We are all proud to have been such an important part of your special occasion and thrilled to find out that we were able to make this occasion more enjoyable and comfortable. We hope to see you again, soon!

"Truly the BEST!"

5
17/01/2018

Normally I don't take the time to write a review unless service is extremely bad but that's not fair to the most excellent service hotels, restaurants etc. I'm not alone at this bc we're all busy. But I felt compelled to write a thoroughly glowing review here because they deserve it. Can't say enough about the staff, in particular Ms. Althea. Always gracious and with a wealth of knowledge about her business, never without a smile or a quick way to solve any issues, her staff follows her example to offer great service. They're all just amazing at what they do!! At a moment's notice they can accommodate requests like rollaway beds, late checkout, any toiletry you forgot to pack, as well as immediate housekeeping or maintenance needs, are all very competent and friendly as they do so. I cannot find any fault with this hotel! They have a 24 HR fitness room and a laundry onsite. Best Western Naperville has provided me with 8 free nights in December alone, and 2 so far in 2018! 2 minutes from I-88, bus stops across the street, 5 minutes from Naperville's River walk where people can always be seen walking around even in below zero temps to get to great shopping like Ann Taylor & the Gap along with great dining like Hugo's/Rosebud/Morton's, & live music at Ballydoyle. The hot breakfast bar provides eggs, bacon or sausage, waffles along with Dublin Donuts (staff can attest these are my faves!) & the typical items like bagels, toast and cereals. I strongly encourage creating an account for Best Western Rewards program. Totally free, not only so you get non-expiring points, but you also get nightly rates online as a member that cannot be matched online or in person at the desk. It's really worth it even for casual travel, as infrequently as I stay here.

Joy P, Manager at Best Western Naperville Inn, responded to this review
Thank you so much for taking the time to post your review and appreciate how we were able to provide you with an excellent experience. We love that you are a loyal guest of the Best western family. See you next time.

"Great Rooms, Great Tubs"

5
08/01/2018

This room is very centrally located with easy access to any stores you may need. They have awesome tubs in their King rooms. Suggest staying here. Rooms are clean and nicely updated and the staff is very friendly.

Brandy C, Guest Relations Manager at Best Western Naperville Inn, responded to this review
We appreciate your rating of our hotel. Thank you for being a valued guest and for providing us the feebdack regarding our staff and room. We hope to see you again in the future.

"Very friendly and professional staff. A fantastic getaway"

5
04/01/2018

My boyfriend and I have 7 children between the two of us, and needed a little weekend getaway. Best Western was close to home, a great value, the staff was amazing, it was beautiful and clean & the breakfast was a nice little treat in the morning!

Tina M, Guest Relations Manager at Best Western Naperville Inn, responded to this review
It means so much to have earned your business. We appreciate the feedback regarding our staff and breakfast. We hope to someday see you again to enjoy our Hotel and hospitality.

"Very nice hotel "

5
30/12/2017

We check in the front desk staff was very friendly we check in to a king room with a hot tub they have some very good rates the whole was has been remoleded very nice we stayed here for 5 days the room service came ever day and cleaned the room very good I left my sweet pants and t-shirt on the bed she folded my clothes and made the bed I was very happy one day I sleep in and the maid came back after 12:30 I thought was nice the shower has very good water pressure and some very hot hot water. I will be coming back to this hotel again.

Brandy C, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and bed. We hope that you will return at a future date to be impressed by the improvements we have made.

"Inconsistent experience...."

3
14/12/2017

I got a great deal on this location. Front desk is great! Though finding the hotel's phone on Expedia was impossible. Rooms are clean and comfy. The fridge in room was loud and so is the bathroom fan. Breakfast was cold. Then I found out they had omelets later. I was the only tip left in the jar. Most Best Westerns are great. So may be it is a bad day.

Brandy C, Guest Relations Manager at Best Western Naperville Inn, responded to this review
mlt_scorp, Thank you for your rating of our hotel and for taking the time to share your experience! It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"good stay"

4
11/12/2017

staff was very nice and approachable. i only wish that there was a better way to enter and exit. the complimentary breakfast is decent but i think there should be a little more variety and a little more accommodating to gluten sensitivity as well.

Brandy C, Guest Relations Manager at Best Western Naperville Inn, responded to this review
kabrial2017, Thank you so much for choosing Best Western Naperville Inn Hotel. We also appreciate your feedback regarding the breakfast as this will help us to continue to improve upon the guest experience. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Nice"

3
03/12/2017

The front desk folks are super friendly and helpful - I had to check in at the last minute after switching some travel plans and they accommodated me and offered a great low price. The room was clean and "ok" in terms of comfort. No complaints. But also no "wow!" factor. Just satisfying. No more. No less. The one issue I did have was downstairs in the lobby and dining area. They seemed to endlessly be cleaning with what smelled like Pinesol. If you like that - you'll love this place. Personally, I'm sensitive to chemicals and smells, so it really triggered my allergies.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You Stephanie for your awesome review! I am happy we were able to accommodate your last minute check in with a comfortable and affordable place. We are newly renovated property that has been updated from top to bottom! We are very proud of all that we have done. Yes, we are known for our cleanliness.

"Best Western: One of the best!"

5
01/12/2017

I really got my money's worth. From the time of my arrival until I left, I didn't encounter any problems. The lady my wife and I met at the counter was very courteous and helpful. The rest of the staff turned out to be equally reliable.

Brandy C, Guest Relations Manager at Best Western Naperville Inn, responded to this review
S5591PAjohna, Thank you for leaving your five star rating of our Best Western Naperville Inn hotel. I am happy to learn that you enjoyed the value and you have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Great Location"

5
26/11/2017

This is a very comfortable hotel in a good location. The check-in/out area is welcoming as is the staff. The breakfast has good variety of items with a hot dish that varies daily. This was my fourth stay at this hotel, and I'll stay there on my next trip to Naperville/Lisle.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for your five star review and kind words. We are very happy that you experenced all the wonderful things that we are so proud of! Easy check in and check out. A wonderful complimentary breakfast. Thank You for always choosing us!

"Gem!"

5
14/11/2017

The Naperville Best Western has recently remodeled both interior and exterior with bright and attractive style furnishings. The desk staff is very friendly and helpful even at night or early morning arrival. The rooms are very attractive, clean and quiet. We've stayed here for years, sometimes for several days and appreciate the microwaves and refrigerators.

Guest_Relations_2018, Guest Relations Manager at Best Western Naperville Inn, responded to this review
pameladK7182DJ, Thank you for your kind comments and review regarding our high standards of cleanliness and hospitality. I am glad that you found our accommodations to be comfortable and our service to be welcoming. Your five star review means a lot to us, and we thank you for taking the time to share it.

"Fabulous experience,"

5
12/11/2017

This was a wonderful location to stay. Shopping of all kinds is within a 20 minute drive as are many excellent restaurants. The staff was outstanding.. Very friendly, curteous and helpful especially since we have not stayed in Naperville before. We went to relax, shop and enjoy some great food. Perfect people and room accommodations

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
We are so happy that you were so pleased with your stay! We are very close to the Outlet Mall and many people are happy to stay here and make the short drive over to shop. Especially now as we head into the holiday season. We look forward to serving you again!

"Comfortable stay"

5
11/11/2017

Clean room, hard mattress, old straight shower bar for the tub (I prefer the newer bowed bar so the shower curtain doesn't stick to me), helpful staff when I requested information, Wi-Fi kicks on and off but it was usable.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
115vickeyb, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you for taking the time to share this five star experience with our management, staff, and future guests. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.

"Beautifully Remodeled Hotel!"

5
08/11/2017

This hotel was just recently remodeled. It is beautiful! We love the new rooms and the nice lobby. Free papers and a great breakfast add to the amenities. The staff is very accommodating. With a location really close to the highway, this hotel is a great place to stop for the evening. The price is very good also.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
compgal, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Visiting Friends"

4
06/11/2017

Location is great, price is great and recent remodel has really make this hard to beat in this area. A number of good restaurants close by as well as needed shopping facilities.Staff very helpful and room décor is fine a-s is the cleanliness. Breakfast is adequate.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Richard F, It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within walking distance to dining and other activities. Thank you for your kind comments regarding the staffs accommodating services. We appreciate the time you've taken to share and we hope to serve you with another stay soon.

"Good time in Naperville"

5
06/11/2017

We wanted to spend a few extra days in the Chicago area prior to a meeting with out the expense of more days in a downtown hotel. On the advice of a friend we chose the Best Western Naperville Inn. It was a good choice. We arrived via Amtrak, so were without a car. Hotel staff arranged a taxi for us at a flat fare to get to the hotel, and provided good advice on restaurants, of which several are within walking distance of the hotel. There is also bus service nearby to get to the train station or the downtown area. Breakfast was quite good and the staff was very attentive, keeping the buffet stocked and the tables clean, much better than most places we have stayed. It is clean and quiet, and everything in the room was in good working order.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
P4031DQjamesh, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that we strive to show to each guest, during every stay. We're glad you had a great time with us and we look forward to serving you again.

"Very clean. Very new decor. Great staff"

5
06/11/2017

It smells new, it looks new, and you feel like royalty. I'm not kidding! The staff is really friendly and very attentive. Do you like breakfast? I've never seen a better spread at a hotel. Bacon? Did someone say bacon? Waffle maker, pancake maker, bacon (mmm.. bacon...), eggs...cereal, yogurt, muffins, donuts...yes, I said donuts, and not the individually wrapped kind. Very nice place, easy to get to, right off of IL-88. Convenient, quiet, and cozy. Enjoy it!

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
futbol2016, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We can't wait to give you another five star experience!

"Standard"

5
28/10/2017

Excellent location. Stores and restaurants were close by. Interstates nearby. Likes the places we could jog. Great breakfast selections and quality. Plan on going back if in the area again. You need to try the place!

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
gladyss643, Thank you so much for your fantastic review of Best Western Naperville Inn Hotel. We are glad that you found our location to be convenient being within walking distance to dining and other activities. We're glad you had a good time with us and Our team will be waiting for your next return for another well-deserved break.

"Finally, a hotel for non-smokers!"

5
25/10/2017

Unlike Comfort Inn, Red Roof, and others in this price range, Best Western takes the preferences of non-smokers seriously! Thank you Best Western Naperville! (Trip Advisor itself, however, is not at all helpful!)

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
B5488BCrichardf, Thank you for leaving your five star rating of our hotel. I am happy to hear that our non-smoking policies contributed to the comfort of your stay. We greatly appreciate the time you've taken to rate our hotel and we look forward to your next visit.

"Good value"

4
23/10/2017

Great value for the location. Continental breakfast was better than expected. Room was adequate. Hallway noise was minimal. Staff was courteous. The bathroom was substandard for cleanliness, but minutes after reporting it the staff took care of it.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for leaving a review. We are so happy that you enjoyed your stay and the complimentary breakfast! Our staff is always happy to serve our guests as family.

"Pet Friendly"

3
22/10/2017

I have stayed at the hotel in Naperville twice. Both times we had problems with the key cards. This time we found the room not to be as clean as it should. I reported the problem the first night but the next day no change. Otherwise, beds were comfortable, breakfast was great and they have very spacious rooms which was a plus due to having our pet with us.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for being a repeat customer! We appreciate your business. We are very pet friendly and enjoy having peoples four legged family members in our designated pet friendly rooms. We hope to see you again.

"Exceptional value, well-run hotel"

4
22/10/2017

While it is dated, the rooms are comfortable, clean, and the staff are superb. There are plenty of outlets for electronic gear. The hot breakfast is very well done, they should include fresh fruit. The breakfast staff are very helpful, as is the rest of the staff.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for your review. We just completed an entire hotel renovation. Everything is new and updated from our common areas to our sleeping rooms. We are proud of the modern and boutique style hotel we have become. We work hard on providing a delicious breakfast each morning for our guests. (complimentary) We do offer fresh apples, banana's and oranges as well as eggs, meat, breads, cereal's et et et. We hope to see you again. THANK YOU for your kind words!

"Care Matters"

5
22/10/2017

The manager took time out to talk with me about online services and the vantage of calling best western directly. I appreciated his counsel as that had a bad experience with an online service. Another staff member was helpful with restaurant recommendations in the local area.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for your kind words. We really emphasize customer care here and I appreciate that you recieved it and cared enough to write it in a review. THANK YOU!

"Great Stay!"

5
20/10/2017

My wife and I have stayed here several times on our way to Indiana. We have ALWAYS enjoyed the accommodations, amenities, service and friendly clientele. This is our “go to” destination for motel accommodations in Naperville. Russ & Andrea Eigen, MN

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU Russ and Andrea. We love repeat guests because it means that we are doing something right. We love being your go to hotel and hope that we will see you for many years to come.

"Great location and great staff"

5
18/10/2017

Great staff and great location location close to the expressway. The hotel shares a parking lot with the best Chinese restaurant in the Chicago area. Walking distance to CVS Drugstore and across the street is Buena Beef serving good "Chicago food." The hotel room was not grest but it was a 85 90% because of caulking in bathroom.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for such a thorough and descriptive review! We are so happy to be surrounded by so many resturants that are within walking distance.

"Great locatoin"

5
14/10/2017

This was the first stop on my route home and it is perfectly situated to may my travels easier. Easy access to local restaurants and close to the I-88 made this part of the trip easier. The staff was friendly and attentive!

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Sue P, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient . We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! We can't wait to give you another five star experience!

"Worth the price"

5
13/10/2017

Perfect for what we needed. Close to our family and family's school. Great value for the price range. Wonderful quality for the price range. Staff was very accommodating and attentive. I usually worry about quality and cleanliness at this price point but bed, bathroom, fridge and microwave we all top notch.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Janine B, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. Great to hear of how you enjoyed the value and the convenient location of our hotel! We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Pleasantly Surprised"

5
10/10/2017

We used to live in Naperville, IL and have never stayed at the Best Western in Naperville before. The BW has been there for over 30 years so we weren't sure what to expect but since they allow pets, and the price appeared to be very competitive, we decided to give it a try. We were glad we did. The hotel public spaces and the rooms have all been recently remodeled so it's almost like a brand new hotel. The morning breakfast was very good. The front desk staff were very helpful and personable. We would most likely stay at the BW again when we come back to Naperville.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
robby-d, Thank you for your compliments to our staff, hospitality and breakfast layout. It is always rewarding for us to read such positive reviews regarding staff hospitality. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Nice Stay"

4
07/10/2017

Easy check in, overall a nice stay. Two queen beds were really two full size beds. Very small! Room was also small but for one night it was perfect. Breakfast wasn't the best but not the worst. Dogs are allowed. Parking was close to room but had to go into building and down a hallway with all of the luggage.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
createandcapturelife, Thank you for staying at the Best Western Naperville Inn Hotel. We are so glad to hear from you and to learn that we were able to give you a pleasant experience. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Business trip in the Western Suburbs"

5
05/10/2017

Training class for my job. Through the union that I am affiliated with in Postal service. There is no more for me to say in regards to my stay at the Best Western in Naperville, Illinois. Great visit.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
walterl552, Thank you for leaving your five star rating of Best Western Naperville Inn hotel. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Excellent place to stay"

5
04/10/2017

Very nice hotel. Clean rooms and nice breakfast. Very satisfied with the price per night stay. Would stay there again and recommend to others. Rooms were very quiet did not hear any noise from other rooms or from the outside.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for your 5 STAR REVIEW! We are so happy with or whole property renovation and are happy that you were too. We pride ourselves on our quiet, clean place to relax after a day of either sight seeing or business. Thank You for choosing us and we hope to see you again.

"Place To Stay"

4
04/10/2017

I would like to express my thanks and appreciation for the service and care I received at this particular branch of Best Western Motel. I was on business trip in your area , and I wanted it to be perfect for my planed meetings with Verizon . Your staff did not disappoint me, even housekeeping was great too. I have decided to stay with you again on my next revisit in the area. Keep up good work and congratulate your entire staff and pass on my personal THANKS to each and every one.

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU SO VERY MUCH! We feel privileged that we could be a part of your success by providing a clean, comfortable and fully renovated property. We appreciate that you will be back soon. THANK YOU!

"Returning to Naperville"

5
26/09/2017

Nicely updated rooms. I have stayed here before. The new rooms and quiet air conditioning were a nice improvement. Hot breakfast downstairs was convenient. Great Chinese restaurant was next door. I would stay there again. FedEx and Starbucks were not far away, too.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Karen G, Thank you for taking the time to complete our guest satisfaction survey and for rating our Best Western Naperville Inn hotel so highly! I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient . On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Getting a good room is like rolling the dice I changed rooms 4 times in 4 days and when I finally found the perfect room"

3
26/09/2017

I change room four times in four days when I finally found the perfect room they told me I couldn't have it because someone else needed the room and it reserved one of the room smell like the bed had been Peed inThe breakfast is pretty good and the staff is friendly

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
321michealb, Thank you for your patience. Our main goal is to serve our guests above and beyond and satisfy them during their stay but it is saddening to learn that your expectations weren't met. I hope that you will give us another chance to change your opinion and make your stay enjoyable.

"Best Western Naperville"

4
20/09/2017

Nice value. Friendly staff. Very accommodating.Many amenities and food options near by. Quite, clean and nicely appointed rooms. Lobby is small and breakfast room is mid-sized. Elevator is very slow but stairs are available.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Gary Z, Thank you so much for your kind comments and review regarding your most recent stay at the Best Western Naperville Inn Hotel. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We look forward to welcoming you back during your next stay in the area.

"Good stay"

4
17/09/2017

Staff is quick to make sure your accommodations are met. My room was not fully cleaned and the receptionist quickly changed my room which was extremely clean. I was pleased with the breakfast as well.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
susannO3348ES, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service in our hotel. We can't begin to tell you how much we appreciate your review, and we can't wait to serve you again!

"The bed that creaked (loudly!)"

2
15/09/2017

Given its good ratings, we reserved a room at the Best Western Naperville and asked for a quiet location which the staffed honored by giving us a room at the back of the hotel. Even though the hotel is situated between several busy roads, our room was quiet, clean, and furnished in standard hotel fare. However, even when set on High Cool, the air conditioner put out tepid air at best --- it was far cooler in the hallway than in our room. However, the big surprise was the noisy bed. As if balanced on rusted springs, the bed made a loud sound whenever you sat on it, and likewise, whenever you twisted and turned during the night. I spent more time throwing off covers in an attempt to get cooler and trying to keep the bed from creaking (so that it wouldn't wake up my husband) than I did sleeping. Our experience may be a fluke, an exception for this hotel, but I wouldn't want to take a chance of losing sleep by a repeat visit.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
tyrrelllinn, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. I do apologize for the discomfort you experienced with the bed, but I'm glad we were able to meet your expectations of cleanliness. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself. We want our guest to experience the best value for your money, to feel comfortable ; I hope that this will be the case during your next stay with us.

"Returning customer"

5
04/09/2017

I am a returning customer. I was amazed by the remodel. The facility is gorgeous!. The rooms are always clean. Never an issue. The breakfast is good. However the key is to get up early to avoid the rush and overcrowding in the dining area. The rewards program is a smart marketing tool that will be utilized by returning customers such as myself. Thank you for everything. See you in October!

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
machinr2017, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay at the Best Western Naperville Inn Hotel. It means a lot to hear from guests who are satisfied with all of our services and amenities. We appreciate your loyalty and we are looking forward to seeing you again.

"GREAT PEOPLE!"

5
29/08/2017

I was passing through town and stopped in at the Hotel. These are the nicest people. The service is excellent and they went above and beyond with giving me directions and food suggestions. The little blonde lady behind the counter had me laughing in stiches!! Thank You for a great stay! Plus the hotel looks completely remodeled!

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for taking the time to leave us a review. We work very hard to provide superb customer service and I am really glad that you enjoyed it while you were here.

"Worst Service"

2
26/08/2017

I stayed for 3 days, water problem in the bathroom, room was not cleaned well, lot's of noise outside the room, reported all the issues to front desk and no one is ready to take necessary action, I won't recommend this hotel for any one.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear ganeshb564, Thank you for completing our guest satisfaction survey and sharing your experience. We appreciate your rating of our hotel, though I do apologize for the inconveniences that you experienced and I hope that your next visit will be even better. Rest assured that our housekeeping staff is held to a very high standard and that your comments are being addressed.

"Great Stay"

5
25/08/2017

I shopped hotels in the Naperville area for price and value for a 2 night stay. Cleanliness was my top priority, and this property did not disappoint. After reading reviews, I selected the Best Western. The rooms were spacious and newly remodeled, and everything felt fresh about the property. The bed was comfortable, the pillows were good, and the TV was a larger screen. It was a combination of interior/exterior corridor, and we had an exterior pet friendly room which had the vinyl "wood plank" floor (clean!) covering. The staff was very accommodating and allowed us use of the breakfast area for carrying in dinner and visiting (we had 5 rooms with family). Everyone in my group commented about how nice the rooms were, and how clean everything was. I cannot think of one negative experience with our visit. It was that good. I would definitely stay here again, and would recommend to others as well.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Michael T, Thank you for choosing Best Western Naperville Inn Hotel and taking the time to write a great review about your experience with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to having you stay with us again and earn another perfect 5 rating.

"Best Value of the Year"

3
23/08/2017

We booked this hotel before attending a wedding. The interior renovations were complete & they were starting on the exterior. There were just little things that wouldn't work like the Wi-Fi, not good picture on some TV channels, and the bath tub stopper was broken. On the good side, my wife & mother-in-law loved the modern looking interior and the breakfast buffet was amazing. Best of all, the price was much cheaper than other hotels in the area and despite the things mentioned above, it was a good stay. I would seriously consider this hotel if I stayed in this area again.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Ominnicks, Thank you for choosing Best Western Naperville Hotel. Inn We are indeed grateful that you find our place excellent and comfortable as a good value for your money. On the other hand, we apologize that you encounter these kinds of problems like the internet connection, tv and the bath tub . We wish that you did inform us during your stay so we can resolve the matter immediately. We are overjoyed to hear that you had a good time with us and we are looking forward to your next visit!

"New staff either less than competent or under staffed"

3
20/08/2017

I had requested early check-in. I know that cannot be guaranteed, so when I arrived about 11:00 AM I asked if early check-in was available for the room I'd reserved. After a lengthy conversation, all in rapid-fire Spanish with a man dressed in coveralls standing near the desk, who looked at me then gestured me away impatiently, the desk clerk said they were just starting to service the floor my room was on. I could have a room at noon. Fine. I returned at noon and checked. This time the desk clerk made a phone call (I assume to Housekeeping) and again after a lengthy Spanish conversation I was told "12:30." At 1:30, informed of yet another delay, I canceled my reservation and went to a nearby hotel where I got right in. In the past, the management at the desk was well trained and had excellent customer service skills. The staff did an excellent job. This trip, however, I did not recognize anyone from previous stays and I assumed ownership and/or management changed hands. The whole atmosphere was that of "herding cats." In the Best Western's defense, they were advertising on their outdoor sign for housekeeping help. They may have been badly understaffed. Regardless, there are many hotels in that area. The Best Western Naperville Inn has been permanently removed from my list of places to stay when in the Naperville area.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
I am sorry that you had this experience. As you know from being here last week, we were sold out most of the time and we were extremely busy. I would have offered to keep your luggage in my office and had it taken to a room when it was finished at check in time at 3:00pm if I knew that you were trying to check in early. As you reference NO hotel can guarantee a early check in, because we never know how busy we will be the night before. As hard as it is, I don't think it is fair to blame us that you were not able to get a room early, when you were not guaranteed one. We do not have employees in cover-alls, so I can not even imagine who you are referencing. Our staff does speak to each other in their native tounge because it is easier and more efficient for them. That I have no issue with. We are still under the same great ownership of over 12 years and recently renovated our entire property into a beautiful and more boutique style hotel, while still remaining affordable. I am sorry that you have decided not to stay with us anymore, you are welcome back at anytime. You will see that the other hotels will have the same issues with early check ins (in all fairness, by the time you got to the other hotel it was 3:00pm- check in time) and with us you have free breakfast and a beautifully renovated hotel!

"Very nice hotel at an affordable price"

5
17/08/2017

BW hotel provides all that is needed to enjoy a nice stay at a good price. It is all clean, quiet, secure and confortable. Complementary breakfast is a welcome addition to being guest at BW. Rooms are really nice and confortable. Parking is a charm and secure. BW is definitely a very good pick in the Naperville area.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear X3564MSpaulc, Our ultimate ambition is to provide a five star experience, and we are thrilled to learn that we have succeeded. We are so grateful for your business, and we do hope that you'll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable acommodations in a reasonable cost.

"Great hotel"

5
11/08/2017

This was a great place that is doing some upgrades. The staff was very friendly and helpful. I will stay here again. They are close to food and to the interstate. The Jr. suite is an amazing room to get for a great rate.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear thomasrH9853UA, It is Wonderful to hear from you and learn you enjoyed your stay and found our location to be convenient for your needs being within walking distance to dining and other activities. Thank you for your kind comments regarding the staffs accommodating services. We appreciate the time you've taken to share and we hope to serve you with another stay soon.

"Worst stay ever"

1
10/08/2017

This was the worst hotel I have ever been to I might never stay at a Nother best Western because of this hotel. The manager just respected my wishes. The AC did not work the room was at 82°. They also charge me extra money for staying two hours over leave time

Ali T, General Manager at Best Western Naperville Inn, responded to this review
Hi We are highly apologized for your inconvenience, we always try our best to accommodate all the needs of our guest when you complained that you could not sleep whole night because of air conditioning I have personally came to your room with my maintenance engineer to check the air conditioner because you said that room was hot air is not working properly and you asked for late check out we want to make sure that you will be comfortable and air works properly because surprising part is you could not sleep in same room whole night but you want to stay in same room which you said air is not working, my responsibility was to see if you are comfortably sleep the extra time. But when we checked the air conditioner it was blowing 43 degrees and I have offered you free late check out because after certain hours we will not be able to clean and rent it again but you said it is fine charge me an extra day I will be checking out by 8PM still as courtesy we have only charged you half the price. The room has rented after that with same air conditioner and before that but no one complained. We have recently upgraded our property and we are really proud of our upgraded rooms and service. We always try to go above and beyond to satisfy the needs of our guest.

"Awful awful awful"

1
09/08/2017

So I guess my old review got deleted because maybe it hurt someones feelings? PLEASE save yourself the disappointment and book somewhere else. I might be hindered in explaining what exactly happened because last time it got deleted. They completely screwed me over as I tried to block rooms for my wedding. If you need to block rooms for a wedding or event I suggest you go elsewhere. They are EXTREMELY unprofessional Mary Pat literally said "I can't talk to you right now" and turned her back to my mom when she was confronted.They blame each other when something goes wrong and won't take responsibility for their own mistakes and actions. Save yourself the torture and book somewhere else.

"Disappointed"

2
06/08/2017

I made a reservation 1 week ahead of time for a jacuzzi room. I requested check in at 130pm on my arrival day. I called 2 days prior to make sure I could do that. They said call the morning of and we can tell you for sure. I called the morning of and was told one min they would check with housekeeping he came back on and said yes come anytime it will be ready. I was coming from over an hour away and got there at 2pm the lady behind the desk tells me we never tell people they can check in early as if I was lying. she proceeds to tell me the room isnt ready have a seat. Angrily took a seat and tried to remain calm. I made this reservation through Best Western website. About half hour goes by a man comes to me and asks if I waiting for the jacuzzi room I said yeshe walk over to the lady and tells her its ready well by this time there 4 people trying to check in and phones ringing off the hook. After 10 she checks me in and tells me to go around the building. I said is this room on the outside??well sure enough. I go to the room walk in and its not only hot but smells like paint terribly. also this was definitely the room I chose online. I was tired of complaining stayed for a few hours and left. I am terribly disappointed that I spent all this money 149.00 and it was a nightmare. Never again. I dont reccommend this hotel at all.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
Dear Disappointed, I am very sorry on several points. 1. During high season, no hotel can promise a early check in, especially into a "specialty" room. I will speak to my staff about who/why told you that you could be here before 3:00?? I will be personally interviewing the staff on this issue. We get so many compliments on our front desk staff's hospitality and I know who was there that day and she is quite friendly. I will speak to her about your feelings that you were not asked nicely to have a seat, while the situation was sorted out and they tried to accomodate your early check in. I know you felt irratated by this time as it sounds like it in your review. I am sorry that there were others in line for the check in at the point your room became available and that you had to wait. I have no idea how there could have been a strong odor of paint in the room?? There have been no other complaints about paint from any other guest. The good new is that you absolutely were in your room at check in time! I will again speak to the other employees about the issues that you have stated. IT MAKES It DIFFICULT WHEN YOU DO NOT LIST YOUR NAME, as I can not definitively look up who you are and see what we did while you were in house to make any special accomodations et et because I can not identify you. I am sorry that you were so unhappy. If you want to call me and identify yourself, I will be happy to speak to you personally.

"AC Was OFF Room Was Way to Hot on 90 Plus Day"

3
29/07/2017

Hotel is actually pretty decent. Room was nice, but it was the end of July and AC was left off and then to top it off the AC we had was too old to cool down a ridiculously hot room. In addition this is the only Best Western I have ever been in with no pool which was a bummer, but something I should have figured out before we booked.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear nathan b, Thank you for taking the time to write this review and share your experience. We strive to give you a great experience, and I am pleased to learn that we were able to meet your expectations in many ways; though I regret to hear that you weren't thoroughly impressed with our air conditioner and the lack of the pool . We appreciate your rating and are very glad that this annoyance didn't detract too much from your overall experience with us. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience.

"Not the best; average"

3
28/07/2017

I believe this hotel was recently renovated, but still not up to par when compared to the Bolingbrook Holiday Inn. We did, however, get a complimentary breakfast. The bagels were the best part. Nice that there was a refrigerator in the room w/o having to ask for one. In the evenings, it's difficult to figure out how to get into the hotel's parking lot...dark and not well lit.

Ali T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Nancy A, Thank you so much for your compliments to our breakfast options and service and wonderful to hear of the great impression we made with our refrigerator in the room. We also appreciate your feedback regarding the parking area as this will help us to continue to improve upon the guest experience. I hope that this will not deter you from enjoying our accommodations and services in the future.

"Beautiful"

5
25/07/2017

The renovations on the building are beautiful. Refreshing colors. Much better than the last Best Western I was in. Everything was brown. Very dark & very boring. My room was done in shades of blue. Very nice stay!

Ali T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU so much for the kind and descriptive words you used to describe our renovation. We too are very happy with the results of our beautiful and chic looking property, while still being affordable!

"Best bang for your buck"

5
21/07/2017

I stayed here on a couple's get away weekend and I liked my stay here better than when I stayed at higher ranked hotels. Great price for such a nice room. Very impressed and will definitely stay again.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear 129rachelz, Thank you for leaving your five star rating of our hotel. I am glad that you enjoyed the value and and that you found the accommodations and service to be satisfactory. Your loyalty is truly appreciated and we can't wait to see you again!

"Excellent place to stay"

5
20/07/2017

We were here for a wedding. Few other friends/relatives were also staying here. We were very happy with our stay. We liked the decor, room furnishings, breakfast... The staff was cordial, and helpful. Will stay here again when we come this way

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear muhammadaK9994HR, We can't thank you enough for your five star rating of our hotel. It is wonderful to hear of the great impression we made with our amenities and breakfast services. We appreciate your acknowledgment of the efforts of our staff to make you feel comfortable and the opportunity to let them know that they're doing a great job! We are all looking forward to your next visit and hope it will be just as enjoyable.

"Awesome customer service and great experience!!!!!"

5
19/07/2017

We had two rooms on the third floor, which looked like everything was upgraded and cleaned. We loved the experienced that we had at the Best Western. Since we stayed multiple days we got to enjoyed the difference breakfast provided and they were all good but our favorite was the bacon. We do want to give a special thanks to the following people in the hotel for making our stay an awesome stay from day one to the end. From the FD Araceli, From Housekeeping dept. Ramiro, Maribel, Esmeralda, and Matty. They put a 150% to make the Best Western a great place to stay. Our family would return in the future if the need arises. The only negative about our stay was the carpet being dirty, house keeper vacuumed the room but it was still dirty so the carpet needs a deep cleaning.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear fer_1961, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Naperville Inn Hotel. We are excited to share this wonderful review with our hardworking staff, and we thank you for giving us this opportunity to congratulate them on a job well done. It is also very helpful for us to hear your comments on the carpet where we can improve. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!

"Very adequate"

4
18/07/2017

All aspects of this hotel are either good or excellent. Some minor items such as broken TV remote and blinking smoke alarm, I think the custodial staff should notice. Perhaps need to increase staff size so they can be less rushed? My only real complaint - which is not the hotel's fault - is that it is very difficult to exit this hotel to travel north. Having said all that, I would stay here again.

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for leaving your review. "All aspects of this hotel are either good or excellent" We appreciate your kind words about our hotel! Yes, whenever you have any type of issue in any hotel that you stay at, call down to the front desk and anyone will be happy to assist you whatever you need. We look forward to seeing you again!

"Beautiful Updated Interior"

4
17/07/2017

Friendly, professional staff. Exterior looks are deceiving. Interior is all freshly updated, contemporary, and nice. Had a little issue with the A/C unit, but still enjoyed our stay. Enjoyed Naperville.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for nice review! We are so happy that you enjoyed your stay with us. Yes, we just completed a complete renovation of our property that we are very proud of. We are now starting the renovation of the exterior of our property. Your next visit you will be very surprised by the improvement outside as well!! We hope you will be back soon.

"Leave the air ON!!"

2
11/07/2017

We were on family vacation and arriving late after a VERY long day of driving. The Inn was very clean and the front desk staff very polite. However, once we got to our room, we found out the A/C was shut off and the temp in the room was over 85°. We cranked A/C wall unit up as far as it would go, but even after an hour, it was still sweltering in the room with little air movement. We seriously contemplated moving to another room, but we were exhausted and decided to just make the best of it. We even opened the windows just to get the air moving as the outside temp dipped into the 70s. As it was, the room was still hot and uncomfortable all night, as the older unit just couldn't keep up with the heat in the room. None of us slept well. The Inn had just been recently remodeled, as you could see the walls, carpet, bedding, etc. were all new. But as I've noticed with the last 3 Best Westerns I've stayed in, even though the trend is to update and modernize a lot of hotels, there seems to be a lot of "prettying up" but by doing cost-cutting at the customer expense. WHY had the air been off all day in July? To save money? For instance, we had 3 people in the room, but only 2 bath towels. Also only shampoo/conditioner was a combo bottle where the label was worn, like it had been tossed from room to room. The beds were also double beds, which probably was what the room had before, but you could have fit 2 Queens in there, which would fit most customers' taste better. I'm not trying to be completely negative, but it seems like Best Westerns are now becoming the new lower-end hotels instead of moving towards the middle where they used to be years ago. Anyway, I think I'm done staying with them and instead will stay at places with bigger beds, bigger rooms and updated heating and A/C. Not a good experience the last couple of times.

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
Dear Hair Band Queen, I am sincerely sorry that your last few stays a Best Westerns were not to your expectation. Here at the Best Western, Naperville Inn we try to exceed the quest expectations. Customer service and cleanliness are always top priorities to us. I understand your frustrations with other properties that you have stayed at but, but I can not speak to their properties or budgets. I do know as the Brand is trying very hard to raise the bar and bring the Brand to a higher level not the lower level you are speaking of. I understand that long hours traveling and being exhausted makes things sometimes feel a different then when we are rested. I hope that the rest of your trip was fantastic and that you would reconsider your feelings about Best Western.

"Great place!"

5
11/07/2017

Wonderful staff and service! Everything was nice, clean, and orderly! Staff was quite fast about getting things done that needed to be done! The water for showering was hot and the water pressure was just as good!

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for the WONDERFUL review! We work so hard to have top cleanliness and customer service! THANK YOU for recognizing the hard work and dedication of our staff. Also for mentioning the water pressure and the temperatures in our shower. I agree that can be an issue at other places and am glad that it is great at our property.

"Anniversary"

4
10/07/2017

The staff was friendly. Breakfast was good with a variety of sausage/bacon,pancakes,waffles,fresh fruit,yogurt,toast,cereal,oatmeal,coffee and juice. The staff did not close the breakfast bar at 9 even though it was the ending time. They instead were considerate of those still coming in and wanting a bite to eat after a late night. It was much appreciated and very clean

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
THANK YOU for your kind words about our breakfast! We are always very accomodating to everyone who comes down without a hard and fast rule for 9:00 am. Customer Service and Satisfaction are very important to us and I am glad that you experinced our hospitality.

"Dated but overall nice hotel"

4
10/07/2017

My wife and I were staying in Naperville visiting family and we elected to stay at this hotel since it was inexpensive and close to where they lived. I have no serious complaints about this hotel. Location is good, close to major highways and roads, and not far from downtown Naperville; if one is visiting the Naperville area it is convenient. The room we stayed in was clean and spacious with a comfortable king-sized bed, the linens were comfortable and clean as well. The staff were friendly and very helpful, even giving us a sewing kit when we desperately needed one. The fitness room while small is also well kept with functioning equipment and is available 24/7. Included breakfast is served in a nice room with a few good selections including a waffle maker, eggs, bacon, cereals, etc. all interiors of the hotel are clean and bright, they have seemed to be recently renovated. The only complaints I have a not major as stated earlier but are notable. The bathroom in our room, while clean, is showing its age and could use a renovation. Also, the exterior of the hotel is nothing to write home about, it was obviously built in the 60's and is showing its age, not gracefully mind you. One will not stay here because for the beauty of the hotel. Overall, we were happy with our stay here and recommend it if you are staying in the Naperville area and don't mind how the hotel looks like from the outside.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear ElGreco75, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality of our staff. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Basic Best Western"

3
09/07/2017

Hotel exterior was a bit run down looking.... definitely an older building. Beautiful lobby and friendly staff. Check in and check out were a breeze. Room was very basic in both size and decor. Nothing very fancy. Had a jacuzzi suite, but the jacuzzi was not as powerful as most Best Western jacuzzi suites are. It was more like a large bathtub. The bed was squeaky and had a tilt to it. However, the room was very clean.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear emilylA9851NW, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. We're glad you had a great time with us and we look forward to serving you again.

"Eh"

3
05/07/2017

Rooms need to be better, beds need to GO . Housekeeping supervisor needs to better check the rooms when they're suppose to be "clean" . Staff was nice . Lobby/fitness center/breakfast area were very nice compared to the rooms .

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
I'm disappointed by this review because I feel it is not fair or accurate. I answered you already on Medallia as well, and am very sad to see that you decided to post here too. We have BRAND NEW, SERTA SLEEPER Mattresses, we recently completed a BEAUTIFUL renovation of our entire property and look like a boutique style hotel. We are very grateful for the over 12 years of service that our Head Housekeeper has given us here at the hotel. He is a seasoned employee with a lot of previous experince as well. I ask the general public to please come and see our outstanding property and experince the hospitality and the cleanliness we are known for, yourselves.(previous reviews on this site, will show you the wonderful compliments we receive) You will not be disappointed! We are the affordable alternative without sacrificing the amenities!

"Excellent rooms, abysmal wi-fi"

3
05/07/2017

The rooms look freshly remodeled, with modern style furnishings and redone bathrooms. No carpet - all hardwood or laminate wood lookalike. Spacious and comfortable My ground floor room was very quiet, and it was nice to be able to park my car right in front of my room making load/unload a snap. The breakfast was pretty good with a decent selection of items including the usual waffle maker and a mini-pancake maker. The big drawback was the useless wi-fi - connection was easy, but it was so slow it could barely load its own welcome pages and my device's weather apps couldn't pull enough data to update. I called the front desk and they offered no help whatsoever - they claimed no one else was reported a problem and left it at that. So I said I'd be the first and resorted to mobile data. The wi-fi didn't get any better the next day. The lack of responsiveness and the lack of appearance of wanting to help was a bigger negative to me than the actual performance of the wi-fi. If you walk around from this motel, note that there is a Motel 6 next door that has a surprisingly similar appearance to this one. I returned from a walk only to accidentally go to the Motel 6 instead, and when I saw the crowd there (it was packed) I started having regrets as to my choice of lodging. To my relief I figured it out and went to the right property, which appeared far less crowded (and less boisterous.) Value is good if you don't need wi-fi, though I'm sure they'll fix it before too long if it hasn't been done already.

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
Hello Khickum, Thank You for your review. I appreciate your kind words about the newly renovated property and all the beautiful upgrades we have made. Many people like the first floor feature for the same reason as you do, the ability to drive up to your door and park. We also have two interior floors for people who like that. I apologize for the any internet issues that you encountered. I can tell you that I am very sorry for the issues. I know for myself I like the wireless high speed wifi myself. I will discuss with my front desk the importance of customer service. In the room we have a number for technical support. You are free to call that anytime there is an issue. It is a 24 hour service.

"Very good hotel in the Chicago Area"

4
01/07/2017

When I was shopping around for hotels in the area, I always check Best Western hotels as I am an elite member and the hotels are usually consistent. Fortunately, I found the one in Naperville as this area is particularly expensive. For the most part it was a good value for the money but after traveling on I-40, 25 and 80 before Chicago, I was in somewhat sticker shock at how high the same quality of hotel is compared to its counterparts in Cheyenne, WY and Santa Fe, NM. At each of these properties, the price was excellent, the accommodation taxes affordable and the quality of the room and breakfast were outstanding. At this property the breakfast and room were ok and more typical of some of the other more average properties. Having said that, however, the stay was comfortable and the rooms were clean. The breakfast was adequate offering the usual fare. A good value for the money given its location. One side note: as an elite member, I was dismayed to hear that one either got a gift package or points as opposed to in the past that we would get both...not a very good change in the Best Western corporate policy rewards program.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Karen C, We are so grateful for your business, and we do hope that you'll continue to choose to stay with us on your future travels here in the area. We are so glad to know that you enjoyed your stay as well as our breakfast and thanked you so much for appreciating our efforts of providing you with a clean and comfortable stay as a good value for your money.

"Good Stay"

4
30/06/2017

This is a very comfortable hotel. The staff was very friendly and helpful. There is nothing flashy but very clean and well kept. I felt like the healthy breakfast options were limited but I managed. I would stay in this hotel again.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Matthew S, Thank you so much for your kind comments and review regarding your most recent stay with us. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We're glad you had a good time with us and we look forward to serving you again.

"Well enough"

3
30/06/2017

Room is clean and the appliances work. Internet is slow. Key card did not work but was taken care of easily and quickly. Bed is comfortable and AC works well. Not happy with sound proofing as you are able to hear next room noise.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear waynej708, Thank you for your review, your feedback and your comments regarding your stay. I am happy to see the rating and to read the pros of your experience; yet I regret to hear of your dissatisfaction with our sound proofing walls. We are dedicated to ensuring that you receive the highest level of service and your feedback will help us to correct and improve our accommodations and amenities to better achieve this determined goal.

"Nice business-class hotel in Naperville"

5
24/06/2017

This Best Western was very nice for our family road trip to our friends' wedding. The management gave our two parties (which had shared a minivan across seven states,) rooms next to one another, which made things so much easier, and after our long hours of driving, we found the hotel clean, pleasant and with lovely comfy beds. It was in a nice location for our purposes and everyone was so kind. They even had our toddler's favorite cereal at the complimentary breakfast, and I loved that they had a little microwave and mini-fridge combination in each room; just the thing for a road-tripping family. We'll probably stay here again next time our friends out that way have an event, it was that nice for us.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear michaelaU7142IB, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable and the convenient location of our hotel! We can't wait to see you again!

"I would stay here again"

4
16/06/2017

My room was clean and comfortable and very quite despite the busy street outside. Breakfast was great, they kept everything well stocked even past the closing time. The staff was friendly and knowledgable. I was visiting a friend near by and was recommended to stay here. The location was convienent with plenty of parking.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear C6597IIcarolr, Thank you so much for your compliments, rating and review of our high housekeeping and hospitality standards. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. Glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"recent stay"

4
16/06/2017

newly remodeled and it is clean, updated, friendly, and a great value compared to other hotels in the area. I don't always stay at Best Westerns when I travel but this one is convenient, clean, and the staff are usually all very accommodating.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Chris D, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality of our staff. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Best Value Naperville Inn"

5
14/06/2017

The Best Western Naperville Inn is open while being renovated. The renovations had minimal impact on our stay. Check-In and Check-Out were a breeze. We had family in multiple rooms--all were spotless and well-maintained during our stay. One of our cousins came in on Amtrak and we picked her up at the Naperville train station instead of traveling downtown to Chicago. And the room rate was great. My bride always reminds me that we just want a place to sleep and shower--we dont want to buy the place! Breakfast was very good and the coffee was hot 24/7. A plethora of shopping and restaurants nearby.

Maripat01, Director of Sales at Best Western Naperville Inn, responded to this review
Thank You for the WONDERFUL review. I am so happy that the tail end of the renovations did not disrupt you. We are so proud of the over haul that we have given our property, from the public areas to the sleeping rooms. I am so happy that you were able to enjoy it. From the convenience of having the train station so close to all of the restaurants and shopping I am so glad that everything went well for you.

"good place to stay"

4
12/06/2017

nice clean hotel good people, near many resterants and activties..great breakfast,just a nice place to stay. cable tv.,internet,work-out room. 20 miles from down town chicago and very close to train station.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
M7792PRgarys, Thank you for taking the time to let us know how you enjoyed your stay at the Best Western Naperville Inn Hotel. We are thrilled to hear that you enjoyed our convenient location, our high standards of housekeeping and our friendly and welcoming staff. We're glad you had a good time with us and we look forward to serving you again.

"Better then the local Hilton"

5
12/06/2017

Ive stayed here every 2 weeks for the last 2yrs. Can count on 1 hand the amount of SMALL issues which says a lot considering how much I stay here. When I first started coming to the area I used the Hilton down the road, it was sold out one day and after that one stay at the Best Western I never went back to the local Hilton.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Jrtuned, Thank you for leaving your five star rating of our hotel. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years. On behalf of our entire staff, we thank you for your business and we hope to see you again.

"Good, affordable place for a weekend in Chicago"

4
12/06/2017

This is a good hotel when looking for an affordable place to stay for a weekend in Chicago, nice neighborhood, easy access to Chicago and other areas. Hotel is nice and quiet, free breakfast and parking.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear aline p, Thank you so much for your kind comments and review regarding your most recent stay with us. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers well and we are happy that you stayed with us! Thank you very much.

"Remodeling"

4
11/06/2017

They are in the process of remodeling. But even with that it was pretty clean. They had signs up regarding the remodeling . Happy that they are trying to make it more modern. I would definitely stay there again.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Daryl H, Thank you for your kind comments and review regarding our high standards of cleanliness. We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your experience!

"Reasonable price for quality hotel"

4
28/05/2017

We've stayed in Naperville several times in various hotels. This BW is reasonably priced, clean, comfortable and in a very good location. They've been renovating for some months and we've enjoyed the improvements.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear 750kathleenms, Thank you so much for your kind words regarding the five star service and accommodations that you received during your most recent stay with us! We are so glad to know that you had a great time with us and thank you so much for appreciating our efforts of providing you with clean and comfortable accommodations in a reasonable cost. We would love to have you back and we do hope to see you again soon.

"Unhappy experience"

1
25/05/2017

Last week I was on a bus trip with a 2 night stay here. The carpeting was removed in front of our room and the floor was sticky, due to remodeling that was supposed to be finished when we arrived. Because of a number of bad miscommunications, we found we were without a room for our second night, when we returned at 10:00 that night. We were not allowed to go to our room to retrieve our things as they had already been removed by the hotel management and placed in a storage room. We were all upset that our things had been gone through and a number of our members were even more upset, worried that their medical needs were not accounted for. After reloading the bus, we had to unload again at a hotel down the street that was kind enough to accommodate us. I hope the next bus load of seniors receive better treatment.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear mperinovic, Thank you for sharing your experience, and I am very sorry for the inconveniences that you encountered during your stay. This is certainly distressing to hear and we want you to know that we are addressing the issue as guest service and satisfaction are our top priorities. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"RENOVATIONS UNDERWAY"

4
24/05/2017

Stayed here one night and they were under renovation but our rooms were all done and very nice. The renovations did not bother us. Breakfast was great. Free WiFi available. Convenient location to many restaurants, etc.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Janet S, Thank you so much for your compliments to our breakfast options and service. I'm so glad that our renovations did not interfere with your stay and that you enjoyed your experience in accommodations and service. We look forward to serving you again!

"Avoid if at all possible"

2
15/05/2017

Thank goodness I only had to stay one night. The first room we checked in to wreaked of smoke and we asked to get another room. This room also smelled like smoke but not nearly as bad as the first room. We had a room with an outside entrance to the parking lot. There were huge gaps between the door and door jam. The door hardly stayed closed and I hardly slept due to wondering if we were safe due to the door being wobbly. I think the room was remodeled but everything in the room was basically painted over and ceramic tile and newer comforters but old broken heater/ AC unit.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear IaShopperGirl, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I am so sorry that you smelled smoke in your room and I want to assure you that we do our best to ensure that smokers do not smoke in our non-smoking rooms; and when a situation like this occurs, we address it immediately, thoroughly cleaning and disinfecting to restore the clean smell of our accommodations. Your voice is very valuable to us and we hope you will return to experience the improvements that we are continuously making to improve upon the guest experience with every stay.

"Under construction for the better"

3
15/05/2017

Decent hotel. I'm pretty easy to please. However I was placed in a smoking room and the construction during my stay was pretty crazy. The makeover in progress looks good but it was a pain to walk through all the dust. Also please make smoking rooms no longer a "thing". Its 2017 and I'm ok with people smoking. But not in a hotel!!!!!

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear davidgO7620NV, Thank you for taking the time to write this review and share your experience. I am so sorry for the inconveniences that you experienced due to the ongoing construction and renovation process going on in our hotel. I hope you'll return to see how we've improved upon the guest experience at the conclusion this process.

"need remodeling"

3
12/05/2017

When I checked in they told me there is only smoking room available, I got shocked at the beginning, they took me in the room and was smelling so bad. Then the manager Syed gave me another room. I appreciate that.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear miki_al, Thank you for taking the time to write this review and share your experience. We want to apologize for the bad smelled hat you experienced, though we are very pleased to hear that our staff was able to make sure that it was promptly addressed and that you were still able to enjoy your stay. We will happily share your comments with our staff and we look forward to seeing you soon!

"Comfortable But Noisy"

3
08/05/2017

We stayed at this hotel for one night visiting family in Naperville. The staff member at check-in was friendly and helpful. Although the hotel is currently going through renovations, the hotel was upfront and apologetic and we were not at all affected by the renovations. The breakfast was fine for our needs. Upon check-in we were told that we received an "upgrade" to a junior suite. The room was very spacious but was located across the hall from the ice machine and had two doors connecting to both adjoining rooms. We could clearly hear the occasional "crash" of ice in buckets as well as clear conversations and other noises coming from both rooms. The sounds weren't enough for us to contact anyone at the hotel but certainly the sound from the other rooms were awkward to say the least. We would stay again but would hope for a room with solid walls instead of adjoining doors.

Syed T, Director of Sales at Best Western Naperville Inn, responded to this review
Hello John, Thank You for leaving a review. I appreciate that you were so understanding about the renovations. We promise that at the end of these renovations you will love the results!! Please do join us again on your next trip to Naperville!

"Best Western Naperville"

4
29/04/2017

Nice hotel but may be in need of an update to what many of the other Best Western hotels have gone to. Bed was comfortable. Was lucky enough to get one of the few rooms that were located inside. Always prefer that option.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear William L, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"Excellent stay"

5
26/04/2017

We have spent two nights here on personal visit in Naperville, here everything was excellent, and was close to the location. The room was excellent and comfortable. I would definitely recomend to others planning personal and business trip to Naperville IL

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear bstahim, Your kind compliments mean so much to us, and we thank you for taking the time to share this review. It is so rewarding to hear that we were able to provide a comfortable and convenient experience. We only wish to give nothing but the best service to our guests, and to know that we have accomplished such goal gives us great joy. Thank you for your five stars rating, recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Great location"

5
24/04/2017

My room was very good and the service was great. I had to book a room last minute and they were more than accommodating at a great price. I will definitely stay there again. It was nice that you get a free breakfast. When traveling on business you usually don't have time to go out for breakfast.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear Diane M, Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. Thank you so much for your compliments to our free breakfast offered and that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Good service for the money"

5
20/04/2017

I appreciate all the details the staff have thought of in stocking the rooms and setting out the breakfast. There were more options at breakfast than I've seen, and I appreciated seeing the yogurt and cream cheese kept in a fridge, rather than sitting out to get warm. The fridge and microwave in the room were great, and the staff are eager to help with any problem, so do ask if anything is missing. (I thought the blackout curtains didn't close all the way, but I was trying to close the decorative panels. The blackout curtains are inside the sheers, easy to miss.) The new renovation gives it a very nice appearance.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear bethbI9430PG, Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Good clean basic hotel for the price"

5
20/04/2017

This is my second stay in just over six months. The hotel is conveniently located, with plenty of restaurants and other businesses nearby. Nothing fancy, but helpful caring staff, clean, freshly redecorated rooms, a good hot shower and a good night's sleep.

Syed T, Guest Relations Manager at Best Western Naperville Inn, responded to this review
Dear stevensH9341CG, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Good Value, great location."

4
10/04/2017

This motel is located very close to I-88 at Naperville Road exit. Rooms are clean, comfortable and offer usual amenities. Hot breakfast included with reasonable cost of rooms. Comfortable bed. Close to many sightseeing locations. Friendly staff. I will definitely stay here again.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
dnh1940, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We hope to impress you again during your next visit and we thank you for sharing your experience.

"probably will not choose this place"

2
10/04/2017

Cleanliness problem. Toilet overflow. Room smells. The same price hotels are much better. Owner just wanted to earn money and do not want to make it clean. We were group of people rented few rooms all have same problem. Would not recommend this hotel.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
muhammadsO3389NJ, Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service. Thank you for choosing our hotel. We hope to see you again soon.

"Best hotel for the price"

5
04/04/2017

If you're looking for a clean, comfortable place to lay your head in Naperville, this is the place. All areas were clean, staff was very friendly and professional. Breakfast was better than other hotels in this range. Will stay here again.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Diane K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Pleasant one night stay"

3
30/03/2017

I stayed at this hotel for one night one a business trip to the Chicago area. The hotel is undergoing renovations. The lobby, breakfast area and work out room have all been updated. The room still felt a little dated, though it was clean and quiet. Breakfast was fine-- waffles, pancakes, egg and bacon patties (yes, patties), bread products and cold cereal were offered on the morning of my stay. For the cost, it was a good experience. However, if I travel alone again, I may choose a different hotel.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Osmom04, Thank you for taking the time to complete our survey and share your experience! We are all thrilled to learn that you enjoyed such a pleasant experience with us and that you found the accommodations and service to be satisfactory. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Best Western - is Simply the best and simple"

5
24/03/2017

Best Western - is Simply the best and simple, and the breakfast and all minimum required necessities without excess are very well organized and yet economical Nice locality and friendly service and quick response to all the calls.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear 381narayanaa, Your comfort and convenience are our top priorities, and we thank you letting us know how we have been successful in our efforts to impress you. Thank you for taking the time to share this five star experience with our management, staff, and future guests. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"Very Unhappy"

2
18/11/2016

I stay in Best Western hotels because I always have a good stay. This is the first one I would not return too. The guy at the registration desk were nice. My suite had a mixture of lighting. The lady working in the breakfast area were very unpleasant. The next day I needed extra towels. I went to the front desk the gentleman informed me I could get what I needed from "house keeping" on my floor. That lady begin to say she needs the towels for the rooms she have to clean. Understand you never tell a customer about your workload when they have already paid in full for the amenities that comes along with the reservation. This is my 1st BW I will not return to.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
I am SINCERELY sorry for your experince here at the hotel. Your issues are now our issues and these will be dealt with. I am in complete agreement that you have every expectation to recieve pleasant and professional service while you are here. Our motto is that every guest is our family member and I am surprised that is not what was extended to you. We have renovated all of our public spaces and first quarter 2017 we will have our sleeping rooms renovated as well. I hope that you will give us a second look, second try!

"Room for improvement"

2
10/11/2016

First when I arrived to hotel they gave me a room that seemed to be reserved already. I tried and tried my keycard many times and finally someone shouted from room that it's occupied already. They gave me another room. Bed was good and room ok size. Heater and bathroom air circulator are very loud. Maybe week later when I came from work to hotel I noticed that my door was left open. Luckily everything was still in place. I told immediately to front desk that what has happened. No apologies or anything. I also sent mail to hotel --?no answer. Towels have holes and stains which is not acceptable.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear jarru, Thank you for taking the time to complete our survey and share your experience! I am so disappointed to hear that you were so dissatisfied with our accommodations and services and that our rating for your experience is so low. It's important for us to impress our guests and your comments will make this goal that much more attainable. It is our sincere hope that you will one day return to see how your comments have affected our direction in reaching our ultimate ambition of giving each guest a five star experience.

"Very nice, clean hotel in a great location!"

5
10/11/2016

My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up, but she managed to find another room for us for the next night so we were very grateful. It was the weekend of the Chicago Cubs victory, so likely every hotel was booked up! The hotel is clean. The room is comfortable, as is the bed. The bathroom was clean. The breakfast was tasty with sausage and scrambled eggs as the hot meal, with bacon and eggs the next morning. Also there was the usual cereals, bagels, bread, donuts, fresh fruit, juices, etc. The coffee was good. We liked the location as there were several restaurants close by and it was close to the interstate highways. All in all we had a great stay at the Best Western Naperville Inn and would recommend it to anyone!

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Barb P, I can't begin to tell you how much we enjoyed reading this review that you had a wonderful time with us. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. Thank you so much for compliment to our breakfast which you liked it . Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"Quick Stop"

4
08/11/2016

Nice clean hotel. Rooms are small, bathroom very small, but for just one night, perfectly fine. Nice breakfast in the morning. They do turn off machines at 9am though. Rooms are small, but adequate. Location is great.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Binker55, Thank you for your kind comments and review regarding our high standards of cleanliness , breakfast offered and convenient location of our hotel! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. We look forward to serving you again!

"Relaxing, stress free vacation"

5
05/11/2016

My daughter and I stayed several days in July. It was very affordable. The staff was courteous and friendly. The food for breakfast was delicious. The beds were very comfortable. Everything was very clean. And the location was very accessible. Overall Best Western in Naperville made our trip.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear ksstevens, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Best Western Naperville, IL The Best"

5
28/10/2016

Easy to recommend Best Western Naperville, IL - Quality in every area - Best value for the dollar any where. We do not need 200 hundred words to describe the unusual high standards for Best Western Naperville. I wish all my business trips were has comfortable as this. Today we pay extreme prices for most name brand hotels with not near the service we hade at the Best Western Naperville, IL. I have been traveling across the united states and foreign countries for over 38 years and have stayed at the most expense to the lest expensive. When business people travel to Naperville, IL they have one choice for Quality and value - Best Western.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Robert B, Thank you so much for such a wonderful review you have of our hotel. We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Best looking new"

5
26/10/2016

Very clean hotel at very affordable price! Lucky to have booked earlier before i ran out of rooms. The breakfast was excellent, the surroundings and staffs are great too! I would definitely recommend this to anyone who plans to go vacation. I guess Best Western really gives the best services to their customers. Loved this hotel! THE BEST!!!

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Your positive review means a lot to us. I am happy to learn that you enjoyed the value and the amenities of our hotel! It is wonderful to hear of the great impression we made with our amenities and services. Thank you again for taking the time to share this experience.

"Economical stay in Naperville"

3
19/10/2016

Overall the hotel is acceptable. It prides itself on the cleanliness of the property ( although the exterior could certainly use some sprucing up. ) The rooms are indeed clean and the housekeeping staff is accommodating. The front desk personnel are efficient, yet not especially welcoming or at least not consistently so. Breakfast will take the edge off however you will need to understand it is pretty bare bones. The folks attending to it are very accommodating and do work hard to keep everything replenished. There have recently been updates made to the common areas which has made the ambiance a bit brighter. The fitness room is at the most just adequate for a qwick , lighter based work out. The location is great, convenient to amenities of the Napervill area.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear chris s, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Napperville BW"

4
14/10/2016

Hotel staff was very friendly and helpful. Room was quiet and comfortable. Breakfast was good but want better quality of muffins and Bagels. Good location for going to places in Napperville. Easy parking.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Richard M, Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We also appreciate your suggestions for improvement and look forward to impressing you during future stays.

"Best western stay"

4
05/10/2016

Overall our stay here was pretty good. The only major problem was slow draining with the plumbing, but housekeeping came up and fixed it right away. CleAn rooms, friendly staff and very reasonable price.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Jessica O, Thank you for your compliments to our staff and high standards of cleanliness and hospitality. . We are so glad to know that you had a wonderful time with us and that you find great value in staying with us. We always aim to give you the best value for your money and we are so happy to know that our efforts are well received. We do hope to see you and your family again soon and thank you so much for your business.

"Value for money"

5
30/09/2016

The hotel is extremely clean, the staff are very nice and always accommodating. The continental breakfast is much more than the average continental breakfas. They offer a verity if foods, cereal, eggs, meats, waffels, yogurts etc..20 47coffee and tea..i used the gym every day. An exceptionally clean small gym with had brand new machines and clean towles every day. We got a special rate off priceline, what a steal! Worth every penny!

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Jodi, Thank you very much for the compliments you give to BEST WESTERN Naperville Inn hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We can't begin to tell you how much we appreciate your five star review, and we can't wait to serve you again!

"Family vacation"

5
29/09/2016

We came to visit the Home Alone Movie neighborhoods. So, we chose to stay here in Glenview. It has a nice location near where we wanted to visit. The Inn was nice and quiet. The rooms were fully stocked with linens and everything seemed clean. Would come again if we return to this area.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Jennifer W, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and hope you were able to explore the area! Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member of our staff and management team. It means a lot to us that you've allowed us to be such an important part of your family vacation and we thank you for sharing your five star experience!

"Arboratum"

4
26/09/2016

My husband and I had a very nice time at the Best Western Naperville, IL. We went to have a getaway weekend. All the places we went were within a 10-15 minutes car ride. Very nice time. Would return to this Hotel in the future.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Sandra D, It means a lot to us that you've taken the time to share this positive experience at BEST WESTERN Naperville Inn hotel. I am glad that you and your husband enjoyed your stay with us and We hope to impress you again during your next visit. Thank you again for your feedback!

"way to much money for room"

1
19/09/2016

toilet was not secured to floor. the door in bathroom had hole in it. main door stop was not secure. toilet was not clean . only three big towels and the main door would not shut tightly my husband had to put piece of cardboard in the door for it to shut right.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Dear C.S. I was very surprised to read your review. We are known for our cleanliness and security. I have no idea what may have happened while you were here. This is out of ordinary for our property. I will certainly be looking into the issues and why this happened while you were here. Did you report it to the Front Desk. Please always report any issuses to the Front Desk in any hotel. We prefer to correct situations while you are here to improve your stay. I apologize that you had so many issuses, again this is not our normal situation and we hope that you will return.

"Very average, just adequate"

3
18/09/2016

Met up with 4 other women for a girlfriend getaway, shopping, area sightseeing, and the Naperville Art Festival. Good location for that. Note most first floor rooms have exterior entry only. Breakfast, average selections, typical. However, the staff never wiped tables that I saw in the 3 mornings there. And it took quite a while for things to be refilled. Would say they need extra staff on busy days. The rooms were standard. My sheets were old, almost threadbare, and had unknown stains. Not wanting to "rock the boat" as I didn't make the arrangements, did not complain. But, felt perhaps those sheets had not been changed from previous customer. Made me uncomfortable. They definitely were not changed in the 3 nights I was there, but not unusual these days. Otherwise, standard, relatively clean, basic. Nothing special about this property.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Dear stardust1229, Thank you for taking the time to leave such thorough and revealing feedback. It is our goal to provide the best lodging experience to our valued guests and your comments are enlightening and revealing. I am sorry to hear that you did not have a completely comfortable stay at our hotel we are now informed the management about your concerns regarding with your request which didn't grant your comfort and convenience are our top priorities.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Watch for a sale"

3
23/08/2016

Rooms felt a little small. Parking was limited. Staff was very helpful. Breakfast area was limited. I actually used the workout room, nice hardware. If you are coming to the area, watch for a sale and you should be fine.

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for taking the time to write a review. We work very hard to offer the best hospitality/customer service and are happy to heat that you experinced that with our staff! I am confused about the limited parking, unless you were here when we were refreshing our black top on the parking lot and we had to close oneside one day and the other side the following day. Otherwise we are known for having enough space even for truck drivers. I am happy you enjoyed our work out room that as well as the breakfast area were completely renovated in 2014. Please stop in again!

"Would like to give 3 1/2 stars but not an option"

4
16/08/2016

Little disappointed this time. Staff is still incredibly friendly but sometimes, it's the little thing. My room was 3rd floor (as requested) and the hotel wasn't terribly crowded. I am not sure if it was full. But we couldn't get into the room. The front desk clerk tried and also couldn't get in. She couldn't reach the manager or the housekeeping repairman so she said, "You come get me when you want to get into your room, and I'll come let you in". REALLY? For $100/night, I have to be let into my room? Fortunately, before I had to leave, a man came and showed me I had to pull the door toward me and then turn the handle to get it to open. Seriously? You can't FIX the door? The next day, I get up early (6 am) - always do - and take my shower. It never occurred to me to check for towels since there were hand towels, wash cloths, and a lovely "sailboat" folded bath mat. After my shower, I reached for a bath towel and there were NONE. Nothing on the rack. So I dried best I could with a hand towel and dried my hair with the bath mat. When I told the front desk, there was a shrug and "Oh, you want me to send some up"? Well, no - I took my shower. I couldn't ask for towels since I needed them when I was wet. It was just a bit of a disappointment. This has been so reliable and loved this hotel. I hope it's better next time if we stay here since we are in Chicago several times a year. (Maybe they were too wrapped up in serving a US Senator and staff whose campaign bus was parked there for the day/night.)

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Dear Packer Girl, Thank You for taking the time to write a review. I am so happy that you have always recieved such wonderful care and service at our hotel. We pride ourselves on our customer service and treat each guest as a friend. I am sincerely sorry that you had so many issues on your last stay. I will defintely be talking to my staff to see what happened during your stay and why there were so many issues. WE appreciate your business. Repeat customers are the best customers because we know we are doing things right! Please give us another try and we will meet your expectations as we always have in the past.

"Clean and friendly"

5
08/08/2016

We had a wedding in town and this Inn was close by. It is very clean and the staff were very helpful. The only problem with the room that I found was I prefer a different type of pillow. I also had trouble logging on the internet and the girl at the desk helped me right away. It has nicely updated rooms.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for sharing this five star review of our hospitality and service. It is very rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We also appreciate your suggestions for how we can continue to improve and we hope to see you again soon.

"Worst experience ever!"

1
08/08/2016

Would highly recommend you not stay at this hotel. The smell of mold is awful and the staff was less than helpful. It was by far the worst experience at a hotel we have ever had. I really think the rooms are a health hazard.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service. Thank you for choosing our hotel. We hope to see you again soon.

"Be careful here!"

1
07/08/2016

Had a King Sized Headboard fall on me at 12:30 am! That hurts! Problem is still awaiting a satisfactory resolve! My head hurts!!! I hope the property takes steps to ensure that this does not happen to other guests! I hope corporate responds to my concerns!

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Hello Thomas, I talked to you this morning in the lobby when I extended your current stay here at the hotel. We are glad that you are back at the hotel and staying with us on a extended basis.

"Located near businesses"

4
26/07/2016

An older property with some updates, located near the main businesses in Naperville, and near to Interstate 88. No pool, just rooms. Staff is great. Good hot breakfast. Fitness and business centers. Reasonable value for your dollars.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your review! We are very happy to be located close to the Interstate and the Business Parks in Naperville. We continue to renovate the property. Our lobby and breakfast cafe are looking very boutique style. At the end of the year we will be renovating our sleeping rooms.

"Great Value for the area"

4
26/07/2016

We stayed at the BW for 4 nights while my daughter participated in a camp at Benedictine University. It was very convenient to the campus while also being close to many things to keep me occupied in between sessions. The rooms are not as updated as the lobby but still very clean. Breakfast was your normal fare with muffins, waffles, eggs and such. I was so glad that I double-checked our reservation a few days before because the price had dropped by $30 per night so I canceled and rebooked for a great savings! I would definitely stay there again if we return to camp next year.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
I am so happy that we were so convenient during your daughter's camp at Benedictine. Being located near so many different shops and dining makes the trip more pleasurable!!

"Another great stay"

5
25/07/2016

We continue to enjoy staying at the Best Western Naperville Inn when visiting family & friends in the western Chicago suburbs. The lobby and breakfast areas have been renovated since our last visit in January. Friendly staff throughout the hotel. One of the best breakfast buffets anywhere.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your kind words about our breakfast! We continue to grow and expand our choices! We are very pleased with our renovation of our breakfast cafe and lobby. We will be doing rooms at the end of the year! check back with us!!

"Not what we expected "

2
20/07/2016

The bathroom smelled like urine even when we tried to mask the smell. The air conditioner was really loud, which made it hard to sleep. They were working on the parking lot, which made us and 6 other cars to circle and not be able to find parking.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. It is also important to us to hear from you on the issues that you experienced so that they can be quickly addressed.I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.

"Excellant service at affordable prices"

5
18/07/2016

We picked this place as it was the highest rated hotel in our price range in the area and we weren't disappointed! The staff was very courteous, the rooms very clean and the service was very good. The room was great and we were able to sleep peacefully. The only slight problem we had was with the breakfast which was not great on some days. We would recommend this hotel to anyone who wants to stay in the area.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
I am so happy to hear that we hit all of your touch points! Courteous staff, clean rooms, great service, and a peaceful sleep! We have recently added a make your own pancake machine in addition to our make your own waffle. We also added the cheesy omlettes and sausage/bacon. We are always on the path to expanding and improving breakfast! Happy travels!

"Pleasant stay"

4
17/07/2016

Good place to stay after a tiring day at office/business. Been in Microtel inn in Quincy. I felt this place is also nice just like the one I stayed before. Nothing to complain during these 4 days stay.Overall a good experience.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your kind words. We appreciate hearing we are accomplishing what we set out to do! A clean, comfortable and attractive place to say at a very affordable rate!

"Great stay"

5
15/07/2016

Good location for my meetings, and close proximity to good restaurants, hot breakfast with decent coffee, spacious and clean rooms, friendly staff. I showed up early, and the manager called up to make sure my room was readied.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for leaving your five star rating of our hotel It is heartwarming to hear of how our efforts to give you a great experience, filled with hospitality, comfort and convenience have been successful. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

"a little shabby"

3
06/07/2016

First, I was not greated as a Platinum BW rewards member, no upgrade. Bedding was dingy... worn and needs to be replaced. The entry door to the hotel was broken. Air Conditioner was noisy.- would not recommend for more than a 1 night stay...

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Deborah, I am very sorry that your experince was not as you expected. We too expect BW Reward customers to be greeted warmly as well as all of our guests. I am going to personally check which room you were in and go and look at it. What you are describing is not the normal experince of our guests and I need to know why you had the experince that you are describing. I hope you will be back to see us again as this is not the experince that our guests have and we would like another opportunity to show you what the Best Western, Naperville Inn has to offer.

"Expected more, Even for the price"

2
05/07/2016

Knew the price was on low end, but rooms not clean and smelled like smoke/other. Seemed to be a number of people loitering about parking lot and hotel entrance, some may have been guests but some were not... questionable.

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
I am extremely sorry that was your experince at our property. We are newly renovated as our Lobby and Breakfast Cafe are completely remodeled into a modern and chic look. We pride ourselves on our cleanliness and I do not have an answer at this point as to what took place that your room as not to your satisfaction, but I will by the end of today! We had a sports team in house and people for the Naperville Rib Fest as well. I am not sure who you are referencing as loitering, but I will speak to the Front Desk about that as well. I hope you give us another chance as this is not the norm for our property.

"excellent Stay"

4
26/06/2016

Landed in Midway airport, all hotels in the area were booked due to conventions. This was an excellent hotel, staff was great and hotel was very very clean and comfortable. It is about a 45 minute drive to the airport and probably longer to the city.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. I am glad that we were able to meet your expectations of service and accommodations and we're all looking forward to your next visit!

"Nice Place"

4
21/06/2016

Nice place, friendly staff, great breakfast. Good location in Naperville right off of highway. Shopping and dining nearby. (TripAdvisor requires 200 characters, so I'm just padding this out to satisfy them...)

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! We are so glad that your stay was enjoyable and we look forward to seeing you again!

"Great Stay!!! "

5
21/06/2016

We stayed one night and had a great experience. Room was clean and bathroom too. Great variety in breakfast that includes eggs bacon and donuts. Excellent staff. Location is about 35 minutes of Chicago. There are few restaurants near by. I would stay here again !

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your thorough review is greatly appreciated! Thank you for your rating of the five star service, hospitality and accommodations you experienced during your recent stay with us! We look forward to the next!

"Good for Best Western"

2
20/06/2016

My wife and I cringed when we found out our hosts had booked us here. We had previous poor experiences with this brand and our initial fears did not disappoint. I'm was surprised by all the positive reviews, so I thought there was hope. Remembering that this is only is a budget hotel and you'll get what you pay for. If you're accustomed to staying in roadside motel style places you probably won't mind this place. With that in mind, it's probably one of Best Western's nicer property. However, the breakfast was gross and the breakfast room was extremely overcrowded. The donuts seemed to be their best feature, but we found a long hair inside of ours and never went back for more. Waffle makers, yogurt and fruit are probably available and safer options. We also found "hairs" in the bathroom floor and tub, so it's not as clean as people are saying in their reviews. They probably didn't look down. Cleaning staff here really needs to spend more time and effort on the rooms. We wanted to leave after first night, but hotel wouldn't give us a refund to cancel our second night. So,...we were stuck. No restaurants seemed to be in immediate walking distance, but plenty of options in a short drive around town. About 25 minute drive from O'Hare airport. The Wifi was sketchy at best. The price is the only thing bringing people in here. I won't be returning to this hotel, Ever.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to complete our survey and share your experience! We strive to ensure that our atmosphere does not equate to a lower standard of cleanliness. We make it a point to ensure that your room smells fresh and is perfectly clean upon arrival and will never translate to a lesser quality of room and service. Thank you for choosing our hotel. We hope to see you again soon.

"Good value"

5
19/06/2016

Stayed here one night! Older property but clean rooms and a nice whirlpool bath! Bed and pillows comfortable! Quiet location in a business area that's extra nice if going on the weekend! No hallway noise or sounds from other rooms! Staff friendly! Priced right! Pet peeve for me is hotels that have wall heating and air units without thermostats. But is a minor issue and my unit ran quietly!

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your review. Our whirlpool rooms are very popular and as you said very quiet. we appreciate your kind words about staff. We try very hard to offer the best hospitality in the area and we are glad when guests feel it. Please back again soon, we look forward to your next visit!

"The Presidential Suite is fantastic"

5
15/06/2016

My wife and I stayed in the the Presidential Suite the night after our wedding, and it was perfect for it. (We even got a great deal on it with a group reservation.) The room is huge, the king bed is very comfortable, and the jacuzzi tub is great! The front desk clerk recommended the Chinese place next door for dinner (MingHin Cuisine) and we were very happy with that too - delicious food at a reasonable price.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to share this five star experience with our management, staff, and future guests. Our primary aim is to give you a comfortable and accommodating experience, and we are very pleased to hear of our success in this ambition. It means a lot to us that you've allowed us to be such an important part of your special day and celebrations! We are thrilled to find out that we were able to make this occasion more enjoyable and convenient. We hope to see you again, soon!

"Clean and friendly"

5
04/06/2016

We stayed on a weeknight. We found the staff very pleasant--from the people behind the desk and in the breakfast area, to those we passed in the halls. We stayed in the jacuzzi suite which was very spacious with nice furnishings and a decent price with the AAA discount. The room, tub and bathroom were clean with the added touch of a swan-folded towel by the jacuzzi. The breakfast had many options from yogurt to waffles and a variety of fruit toppings + eggs and sausage. We would stay again!

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. It means a lot to us that you've allowed us to be such an important part of your vacation and we thank you for sharing your five star experience!

"Naperville Inn, Best Western"

5
04/06/2016

Excellent accommodations, convenience to highways, clean, Quiet at night although the motel was full over the holiday weekend. Continental breakfast was fresh, healthy, plentiful. Attendants were impressive in their keeping foods replenished. I was really pleased with all aspects of this experience, trusting my judgment to my faithful AAA tour book and then checking it out on line and making my reservation.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for your compliments to our staff, hospitality and breakfast layout. I'm glad that our services, hospitality, and accommodations exceeded your expectations and hope that you experience the same comfortable stay during your next visit! We hope to see you again soon for a more peaceful night's rest.

"Good Hotel"

4
01/06/2016

Very nice hotel to stay in, nice area, quick shopping if you forget anything. Prompt check in, my paperwork and room where ready when I arrived. Good Breakfast, I will definitely recommend this hotel.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! I am very pleased to learn that you enjoyed the breakfast offered at our hotel. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"Good value"

4
01/06/2016

Good continental breakfast. Rollaway bed uncomfortable, not really worth the extra $10/night. Quite a few good restaurants within walking distance. Clean. Room smelled peculiar, perhaps because the carpet was really old. Location was okay for what I needed, but inconvenient if you want to go to Chicago, unless you have a car. Wi-fi in room and lobby was good. There was also a small fitness center that I didn't use.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I am glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high housekeeping and hospitality standards. Your comments regarding the ways we can still improve are just as important, and we can't wait to show you how we have taken them to heart.

"Highly Satisfied"

5
01/06/2016

Stayed here for the third year in a row for business. Staff is great. Very convenient location. Hotel is clean. Best value in Naperville. Restaurants close by. The fitness room was clean and had a variety of equipment.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for sharing this five star review of our hospitality and service. I can't begin to express how much it means to our management and staff to hear from guests like yourself who have found our accommodations and services to be so welcoming and convenient throughout the years.We are all looking forward to your next visit and hope it will be just as enjoyable.

"Very Solid"

5
29/05/2016

No complaints. Clean, a good sized room with a little fridge and microwave; very comfortable bed; a very nice and roomy bathroom; friendly desk staff; very well-located. A great place to stay outside of Chicago but with easy access to Chicago. Good rates too.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You Dyanne, I appreciate your kind and thorough words about our property! We really take pride on our cleanliness and hospitality. I am so happy when our guests experince it and enjoy it! We look forward to seeing you again soon!

"Good hotel and nice staff"

4
27/05/2016

This was a very nice, clean hotel with very comfortable beds and a great alternative to the very expensive downtown Chicago hotels although it was farther out of the city than I thought. It took us between 25 and 35 minutes each time we went to the city. The free breakfast in the morning was very good and had lots of options. Make the time to go to downtown Naperville, it takes a bout 10 minutes but it is worth it, the river-walk is beautiful and there are lots of restaurants and shops. TIP- avoid the toll routes to get to downtown Chicago, it takes the same amount of time and you get to see some nice areas.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you very much for the compliments you give to our hotel! We value our customer's experience that is why we always make sure that our facilities are in good shape to provide our customers the best we can offer in a reasonable price. We will happily share your comments with our staff and we look forward to seeing you soon!

"Wonderful stay"

5
25/05/2016

Prompt check in and check out. Very helpful staff. Breakfast was good and plentiful. Location was great since it was close to the meeting place. I gladly recommend this hotel for all family and freinds.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Your five star review means a lot to us! Thank you so much for your compliments to our breakfast options and service. I am so happy that you enjoyed your stay and that you found the accommodations and service to be satisfactory. Thank you for your recommendation, and we certainly hope that we can be of service to you and your family again on your next trip.

"good value for money"

4
24/05/2016

Good hotel / good breakfast / nice staff / location is not the best compare other hotels in this area i think this is a good place to stay. I was with my partner when I was out for my work there was not much todo in the area, hotel is missing a pool or a place to sit and read a book outside space enough but they don't have

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for taking the time to leave a review! We are happy that you enjoyed the hotel, breakfast and staff! We have now completed our lobby renovation and there is plenty of seating in the lobby to read or watch T.V. We are located within walking distance of many restaurants and the Ogden 6 Theater. Please let us know next time where you would like to go or see and we will get directions or order a cab to be of assistance you!

"Great hotel...better staff"

5
19/05/2016

overall, we had a great stay. The staff are what made this hotel so great. They did all they could to make our stay enjoyable and without hassles. The location was easy to find, and was walking distance to lots of stores and restaurants.

Syed T, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. I am glad that you enjoyed the value and the convenient location of our hotel! Thank you again for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We look forward to the next!

"What an amazing place!"

5
09/05/2016

We were going to be in Downers Grove for our son's Bridging Ceremony for medical school and we have been staying in a different location but had terrible service last time (we were giving them another chance) so looked elsewhere. This is a renovated older hotel but they have done an excellent job. This place was immaculate. Our room was ready when expected and just as nice as the photos. The staff was wonderful as well. Not only were we warmly greeted when we arrived but every time we came and went the front desk were friendly. They were helpful with a couple of suggestions as well. We even witnessed the front desk associate assisting a lady who was having trouble with accessing her computer! Then the housekeeping staff were so friendly, helpful, and went the extra mile. We asked for a couple of extra pillows and they arrived in just a few minutes. Then the next day, when we returned to get ready for dinner, things had such an perfect touch. The housekeeper had made the pillows so pretty. She even folded the bath mat into a sailboat shape. Just little things that made us feel welcome. I had a nice chat with her the next day and, for the first time in the past few visits, I had to give her a tip directly (made sure SHE got it). The breakfast is similar to most hotels but this one included soy and almond milk, used Dunkin Donuts rather than grocery store or industrial, had a variety of things to choose from each day. We will definitely be staying here in the future as it's close to our son and his wife but also, if they continue to keep this type of service up, we may get spoiled!

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for the positive and detailed review of our property. Our goal is to provide top customer care and hospitality to all that enter our doors. I am so glad that you recieved that and that you are feeling spoiled by us!!

"Birthday Trip"

4
08/05/2016

Book this room because they accept Pets. We came into town for my husbands birthday. This hotel is close to everything, great restaurants in the area. Very helpful and pleasant stay. This was our seconded stay at this hotel. Will come back again.

Syed T, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Happy Belated Birthday! We are so happy that you chose to stay with us and celebrate your birthday here and that you were able to bring your four legged family member! We are pet friendly and happy when families can travel together!!

"Some excellent reservation service"

5
24/04/2016

I have stayed at this property several times and have always found it to be clean, well located with helpful staff. This last experience was truly worth mentioning. There was a problem with a duplicate reservation (error on my part) and I thought I had canceled both of them. I had not. A staff member called and asked if I was checking in and indicated I had been charged for the first night that I hadn't showed. I asked to discuss this with the manager who communicated quickly with me via email. He refunded my first night charge even though I had not canceled within their time frame. Many hotels will not do this. I was very grateful!

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your nice review. I am so happy that you are always pleased with us, and that we had an opportunity to be able to help you with an error. We pride ourselves on our hospitality and are always happy when people feel really cared about!

"Many happy returns!"

5
22/04/2016

The staff, the cleanliness and comfort of the rooms, the location, and accepting CLC are all the reasons why I will keep this property as my #1 choice when working in Naperville area. It is always a pleasure checking into any Best Western, and this one is no exception. I will definitely see you again!

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. It is rewarding to hear that we have succeeded in making you feel at home and that you experienced no difficulties with our services or amenities. I am excited to hear that we have been an important part of your travel convenience. We are all looking forward to your next visit.

"Friendly, attentive staff, relaxing stay."

5
10/04/2016

My husband was on a business trip and my son and I decided to tag along for a little mini vacation with him. The service was absolutely perfect! The staff was so welcoming and accommodating. We stayed for the week, and by day two almost everyone knew my 5 year old son by name, Mary Pat called him their #1 guest. Matty, who we mostly saw at breakfast, was especially caring and friendly. One day, my son had asked if they had any more donuts, and they did not. She asked him what kind of doughnut he wanted and he said he gave a very specific order. Every day after that, she would save him the exact donut he wanted and would bring it out when we came down. We did not ask for this, it was just something that she did to make my son feel special, among several other things, she was absolutely amazing, and my son loved her. He was so disappointed that lunch and dinner wasn't served there! Matty was definitely my son's favorite person, he even wrote her a thank you note! Everyone seemed to go above and beyond to make us feel welcome and more than comfortable, especially Matty, Mario, Angel, Mary Pat, Irma, Maria, Ramiro, and I'm sure there are more that I can't think of, really everyone was great. The room was clean and the cleaning staff was also very friendly, and if they saw us before cleaning would ask us if there was anything extra that we needed. The mini refrigerator in the room was also a very good size. I had absolutely no complaints and would love to stay again! I liked that they paid attention to even the smallest details. There was an exercise room, breakfast, nearby dining and shopping. There are museums for kids within 20 minutes (longer to go to museums in chicago), and an outlet mall. (I'm sure there is more, we just did the museum thing).

Joy P, Public Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for sharing your experience and for pointing out the efforts of our staff to treat you like family and make you feel at home! It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area . Thank you for leaving your five star rating of our hotel!!

"Very Nice Rooms"

4
09/04/2016

My family of 4 booked 2 adjoining rooms for NewYear's Eve while we partied at my best friends new house. This hotel was very nice, it's not a 5 star hotel but the rooms were nice and clean and very roomy, we had two double beds a table with 2 chairs and a sitting chair with ottom, refrigerator and microwave in each room resturant was right around the corner, location was easy to find. I would stay here again when in the area with my family again. Parking lot was nice size also as we parked 2 cars.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for taking the time to let us know how you enjoyed your stay with us! It is heartwarming to hear of how our efforts to impress you with our hospitality, comfort and convenience have been successful. We are excited to share this review with our staff who will be pleased to hear of the outcome of their efforts to make you feel at home. We are glad your stay was comfortable and we look forward to your next visit!

"Quick overnight stay"

4
06/04/2016

We stayed here passing through on our way to Wisconsin, very affordable and great room for the price. I was presently surprised hotel seemed very clean, staff was friendly and free breakfast was pretty good with a big variety. Woulf definitely stay here again if in the area.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for taking the time to leave a review. We are very happy to hear how happy you were with our customer service, breakfast and our hotel all together! We look forward to having you back soon!

"Clean, Comfortable, and Great Value"

4
05/04/2016

We first chose this hotel because it is close to our daughter's house. It is very clean and comfortable. Less expensive than most other hotels in the area, and the staff are all very friendly and helpful. There are lots of little touches that you'd expect in a more expensive hotel -- like folding the bathmat in the shape of a sailboat, and the washcloth like a bunny.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations for just an affordable price. Thank you for your business and hope to see you again in our hotel.

"Very kind staff"

5
02/04/2016

The inn was quiet, clean and comfortable. The two women that worked the desk, evening and morning, were very nice and very helpful. We were grateful for the help they gave us in connecting to the WiFi which was giving us a problem.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for leaving your five star rating of our hotel. Thank you for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. We are all looking forward to your next visit and hope it will be just as enjoyable.

"Pleasant, reasonably priced hotel"

5
27/03/2016

Staff are friendly and helpful. Beds are comfy. Would definitely come back again. Breakfast is simple but more than adequate for the rates I paid. My room was clean comfortable. Parking was well lit and adequate.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your response. We are very happy that you were pleased with our stay and enjoyed our hot breakfast and large free parking lot. We are located near the highway and we are also located among many resturants. We hope to see you again soon.

"Quality Plus"

5
15/03/2016

I travel extensively for business, this hotel offers me great value, at a great price, in a very good area. One of the best staffs of ay chain I stay with. I'll continue to stay with this BWNI as long as I travel to the greater Chicago area.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for the excellent review. We try really hard to be all the things that you listed we are! We look forward to your return visit!

"under consruction"

3
22/02/2016

The lobby was under major construction so the check in desk was in the food/breakfast area. It was crowded. The breakfast foods ran out quickly and did not have much variety. Yucky eggs and sausage and waffles. After we ate, they brought out donuts:/ The price was good. No major issues and room was clean.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your understanding as we are renovating our lobby into a stylish and chic space. We will be unveiling it soon! You must have been here on a busy morning, I apologize that the breakfast was not stocked quickly, I will be looking into that . It is always our desire to have everything fully stocked and out to serve our guests as if they were guests in our home.

"good value for money nice staff"

4
17/02/2016

I stay here during my business trip in Wheaton area good value for money friendly staff , good restaurants in the area walking distance, better when you are there with a car breakfast was in my delays plastic trays and cups a bid basic but quality ok friendly staff.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You Otto for leaving us a review. We are so happy we are your hotel of choice when you are in town for business. Our staff always likes to greet repeat customers with a warm WELCOME BACK, I am glad that you are receiving that great level of customer service! One of the things our guest like is the close proximity to the restaurants in the area! We hope to see you back soon!

"Quick overnight stay"

4
18/01/2016

This hotel was great for a quick overnight stay. The breakfast was nothing much to speak about, but the room was comfy and the staff were very nice. I don't know that I'd stay here for a long trip, but for overnight it was great.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Hi Kelly! Thank You for taking the time to leave a response on your stay at our hotel. We have recently added sausage, bacon, egg patties to make breakfast sandwiches out of as well as cheesey omlettes to our buffet. We also have freshly sliced strawberries and blueberries to add to your make your own waffle. In November of 2014 we completed a major renovation to our breakfast café and are very proud of the sleek and modern look it brought to our hotel. We are glad that you enjoyed a comfy stay with us. We have upgraded our mattresses to Sealy Serta Mattresses and we get lots of compliments from people on how restful their sleep was. We hope to see you again at the Best Western, Naperville Inn!

"Good choice in Naperville"

4
14/01/2016

Good, basic hotel. Not a lot of frills, but I've stayed here multiple times (my daughter attends college in Naperville) and the rooms are clean. Breakfast is so-so and limited in selection. Very convenient to downtown.

Joy P, General Manager at BEST WESTERN Naperville Inn, responded to this review
Hi Ms Peggy Thank you so much for your lovely words - it is so great toe hear that our team is doing a good job and its comments like yours that keep us going! Thank you for recommending our Hotel to your family and friends! Best wishes From Syed (GM)

"Still a good value"

4
09/01/2016

Have stayed several times at the Best Western Naperville Inn, and always considered it excellent based on those experiences. A couple hiccups this time: the elevator was out-of-service over the holiday weekend, so we opted for a 2nd floor room which seemed to smell of old cigarette smoke. Opening the window to let in fresh air made it more tolerable. Also an issue with the toilet "rocking". A call to the front desk resulted in a quick response from maintenance to tighten it. But overall, a great location & value for us. We'll plan on staying here again in the future, but will be sure to request a 3rd floor room. Good food choices & service in the breakfast room.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
We appreciate you taking the time to leave a review. I am glad that you consider us excellent from your pervious stays with us. I was sorry to hear about the hiccups in your last stay and am personally looking into each one. I am happy to announce that our elevator is up and running with no problems. We are glad you consider us a great value and look forward to seeing you again soon.

"Wonderful stay!"

5
07/01/2016

The rooms were clean, airy and specious. The hotel is located in a very quiet part of town and we slept very well. Comfy mattresses too! The free breakfast was rich and varied. We had a car and drove to explore Chicago from here.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your review!! We upgraded our mattresses and have gotten so many compliments on them. People even ask where they can buy the same mattresses. I am glad that you enjoyed your breakfast here! We are always expanding it to accommodate the many tastes of our guests. Hope to see you again soon!

"FABULOUS PLACE TO STAY!"

5
21/12/2015

Great Facility! We will definitely be back again. Friendly Staff, Very Clean Rooms, Awesome Christmas decorations and Amish décor overall. Fantastic breakfast buffet! Cannot think of one thing that needed any improvement!

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your kind review. We are very happy with our staff and are so glad that you have experienced our hospitality. Wishing you warm holidays and looking forward to your next trip to our hotel.

"Comfortable"

3
21/12/2015

My husband and I spent one night at this facility while having an early Christmas with family and friends in the area. The motel was clean and comfortable, close to dining and shopping, and best for us, pet friendly.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
We are happy to be a pet friendly hotel that welcomes peoples pets to our first floor rooms. No need to travel for the holidays without your pet!

"Great motel!!!"

5
16/12/2015

I have been staying here for 4 years now and have never been disappointed. Always welcomed with a friendly smile and efficient service. The beds are comfortable and my room is always immaculate. The breakfast which I normally don't eat at motels, I will eat here. Especially the DONUTS!!! Try to find another motel with donuts. And if I can get this to work; meet the greatest front desk clerk ever. Lynn.

Joy P, General Manager at BEST WESTERN Naperville Inn, responded to this review
Dear Larry P Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and breakfast . Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Thank you again, and we look forward to seeing you on your next trip to Naperville. Regards Syed Tirmizy ( GM )

"great value"

4
15/12/2015

Great location in Naperville for my purposes and affordable for the area. Everything as advertised, no problems, very quiet. Close to Interstate 88 and several large office buildings, easy to access, and reliable internet.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
I am glad that you enjoyed your stay with us. We are happy to know that we have exceeded your expectations with our accessible location, affordable rates, quiet environment and reliable internet. Thank you for staying with us and we are looking forward for your next visit in the area.

"BEST western"

5
12/12/2015

Clean room, quiet and very neat. We stayed in a jacuzzi room and received a great deal. Breakfast was continental but still very good. Overall experience was a plus! Its a little far but if you need to get away for a while this would be a good place.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Thank you for giving us a five star rating! It was great to know that you appreciated our clean accommodations, affordable rates and continental breakfast. I am glad that we have provided you an excellent overall experience in our hotel. We are definitely looking forward for your next visit with us!

"Great Room"

5
12/12/2015

Great Room with Jacuzzi. Breakfast was very good. Loved the eggs with cheese, sure beats the rubber eggs from other hotels. Nice location close to many restaurants and entertainment. Tub was Great!!!!

"good"

4
30/11/2015

good place to stay to primium shopping outet, clean place, good breakfast for serve. The hotel is near the I-88 and convient to so many attractions, such as Broookfield zoo, the six flag center, the AMC movie center. Not long way to Woodfield mall, which is the biggest shopping mall in Chicago. The staffs of this hotel are always welcome and consideration. You can get the housekeeping everyday. The breakfast is okay and you can get hot sandwich and some drinks.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. We are so glad that your stay was enjoyable and we look forward to seeing you again!

"A good stay"

4
23/11/2015

Booking of BW in general is very easy; That's always good for reservation in advance. The Naperville BW is next to the best choice we had -going to a gymnastic meet in Downers Grove and didn't have many choices there. Toiletry is always minimal so we are not surprise by only seeing one tube of hair wash combo and one bar of soap. But it's enough and good for the price. Room was clean and neat, no weird smell (pet rooms are on the first floor so I purposely called in for three 2nd floor rooms. Breakfast was good: enough choices for hot items. Breakfast area is neat and clean, with friendly staff.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your kind words about our property. We know that you have a choice and we are so glad that you choose us. We hope to see you during the next Gymnastics Tournament.

"My stay at Best Western Naperville, Illinois"

5
16/11/2015

Nice location, safe, semi busy but no noise heard. Our room was so sound proof, I thought no one was on either side of us. The area was so well manicured, clean, no cigarette smell. Plenty of parking, well lit parking lot. We had several places to walk our dogs.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for leaving a review. We appreciate your kind words! Yes, we replaced our beds with new Serta Sleepers recently and we get lots of great feed back on them! We hope to see you again soon!

"very comfy"

5
11/11/2015

thisbest western hotel is very clean and comfortable. great firm beds. great breakfast with large selections and 24 hour coffee what a deal. the front desk employees are helpful. highly recommend this place

Joy P, General Manager at BEST WESTERN Naperville Inn, responded to this review
Wow, thank you for a great review. I am very pleased that you got to experience the Great Service that so many others have come to enjoy. Our staff works hard to provide the best for all our guests. I am so glad you enjoyed your stay with us and we look forward to having you again in the future. Until then... Safe Travels,. Syed Tirmizy

"A Good Place to Stay in Naperville"

4
10/11/2015

The Naperville Best Western Hotel is a really good place to stay in Naperville. Reasonable priced with excellent service. The staff is always helpful, and accommodating. The location is convenient as well.

Joy P, General Manager at BEST WESTERN Naperville Inn, responded to this review
Hi Mr Steven Thank you for taking the time to give us such a nice review in much detail and share your experience with the online community. Our endeavor, always, is to exceed our guests' expectations so that they may have a memorable stay with us and in turn recommend the hotel to their family, friends and associates. All our actions, efforts and training are directed to achieve this mission. We are delighted to hear that we made such a great impression on you. Again, we are grateful that you post such a nice review on trip adviser Warm Regards Syed Tirmizy

"Not the best ... not the worst"

2
08/11/2015

I'd prefer ... Sheets that didn't have holes or grit all over them. Towels that weren't stained or had shredding on the edges. A curved shower curtain rack so I didn't have to touch a curtain that touched goodness knows who. Fresh soap daily. A hallway that didn't smell like someone had been cooking. Breakfast that included hot items when the guests arrived ... eggs and sausage were deliverd 4/5 at a time with 20 minutes inbetween, ran out of pancake mix too. I travel alot and this just didn't make the grade. But the staff was great!

Joy P, General Manager at BEST WESTERN Naperville Inn, responded to this review
Hi Thank you for your review expressing the problems you encountered during your stay at Our property Best Western Naperville Inn, I sincerely apologize for the substandard condition of your room. At our hotel, we take great pride in our high standards of cleanliness. Unfortunately, you experienced a time when we obviously did not meet those standards. Also due to building structure we do not have curved shower rods in all our rooms. We appreciate your bringing your concern to our attention.I apologize for your unpleasant stay and any inconvenience we may have caused you. Please feel welcome at our hotel in your future travels. Sincerely

"Great property"

5
06/11/2015

I stayed here during a Chicago show. It was very convenient and way more reasonable in price then other properties near Chicago. The property was very clean and the staff was very friendly. Marypat and Joyce really make you feel as if you are vising their very own home. I felt very welcome I will def. recommend this property to my relatives and I will def. be staying again when in the Chicago area. Great Hotel!

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
It was our pleasure to serve you while you were here. I am glad that you found the secret to saving money while attending Chicago Conferences....stay at Best Western, Naperville Inn!! Please come back soon as it was our pleasure to serve you!

"Best Western, Naperville, Illinois"

3
24/10/2015

I was surprised and disappointed at the physical condition of my room and the general condition of the facility based upon my prior experiences and stays at Best Westerns throughout the country (USA)- Your Naperville facility did nor live up to the information and reviews I read on your web site.

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
James, I was sorry and surprised to read your review. It is always our desire to meet and exceed our guests expectations. As you have read from the other reviews we normally get very good scores. We recently renovated our breakfast room and fitness center to state of the art! We have also added hot breakfast items to our breakfast, Best Western has the Plus's and the Premier's and I wonder if you have recently stayed at some of the higher end Best Westerns. We are doing a complete renovation on our lobby at the end of the year and we hope that you will stay with us again and give us another chance to meet your standards.

"Updated King room and bath"

5
22/10/2015

Mario at the front desk was exceptional as the rest of the staff, all friendly and attentive. We stayed 6 nights, housekeeping did an excellent job keeping our room replenished and in great shape. Often when u have an extended stay housekeeping slacks off but not at this hotel. PC with no cost print outs made our stay even better. Keep up the Good Work.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
I am glad to hear that you enjoyed your stay with us! Thank you for appreciating our efforts in providing an excellent customer experience. We are thrilled to have you here on your next visit in the area! Thank you for the business and have a wonderful day ahead

"A pleasant 1 night stay"

4
19/10/2015

My wife and I stayed here for one night after driving in from West Michigan. Our GPS took us easily to the hotel. We checked in with out a problem. We had a whirlpool room that is located on the ground floor. We had to walk outside to a hallway that I think contained the whirlpool rooms. So our room opened into a hallway. Our room, 103 was a corner room. The room was clean and in good repair. All lights worked and the whirlpool worked fine. The only slight issue we had is that this room has a connecting inner door to the room next door. There were 2 gentleman staying in that room. There voices appeared quite loud and we could listen to their entire conversation. It really wasn't through the wall, but rather through the door frame of this connect door. They left or stopped talking after a while and everything was quite for the rest of the night. Just an observation. I would give their breakfast 2 thumbs up! It had hot egg sandwiches, and make your own waffles. Lots of good fresh juice, danish, fresh fruit. Everything was good that we had. My wife had yogurt and granola. Hot tea for both of us. The staff kept everything clean and filled. I complimented one of the workers as she was taking care of things. She was very gracious and smiled. They were working hard. Overall a good stay for us. WIFI was on the slow side according to my wife. But it worked just fine.

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for your thorough review. We are so happy that you enjoyed our breakfast! We have recently renovated our breakfast room and are very proud of the space and our breakfast. It is always a joy to hear that our guests are enjoying the breakfast so well!! Thank You for choosing us and we hope that you will be back soon!

"Good location...Great value....Even better staff"

4
19/10/2015

We stayed here for one night while buying a car in Naperville (we live two hours away) and then visiting our daughter in downtown Chicago the next day. The room was clean and the beds were fine. The shower pressure and temperature were awesome and the breakfast was very good. We really liked having the fridge and microwave and many restaurants deliver to the hotel. We got an outside room on the first floor with parking two feet from the door which was perfect for my husband's bad hip. It was not noisy at all and is in a nice neighborhood. They best part was the super friendly and accommodating staff. We requested a late check out due to our daughter's schedule and they were happy to help us. Highly recommended!

Maripat01, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Thank You for taking the time to post your review. We are always happy to hear that people have had the awesome experience that you have! We are very happy to provide excellent customer service to our guests and a great product. We hope you will chose us each time you come to visit your daughter!

"What a novel concept"

5
16/10/2015

To promote sales with high quality & value, WHO came up with that crazy idea ? I am happy who ever owns this operations gets it. And apparently since the hotel is still in operation, and ( I assume ) profitable it works ??? Great location, service, free breakfast, Internet, clean and comfortable, and extra pillows when requested ( Warm out of dryer ). You can spend way more and get much less. This is the way I like to run my business, and I appreciate it here.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Hello leh226, Thank you for choosing to stay at our hotel during your business trip! It is heartwarming to hear reviews such as yours. We are all pleased to learn we were able to make you feel at home and that our services and accommodations lived up to your expectations. I certainly hope that you will continue to choose us again on your next visit!

"Forget Marriott; Stay Here"

5
14/10/2015

Best Western Naperville is a great option for this area. Why spend over $100 per night MORE at the Marriott just up the road? The room was perfect in every respect, the breakfast had a lot of variety [even Activia] and even bacon was served once, during my three-night stay. Housekeeping was very thorough and efficient and the maid even spoke English [hint, hint Marriott Palm Desert]. Front desk staff was top-notch and very friendly. I don't know what else I can say; this is a really top-notch operation.

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
Hello wineau1, Thank you very much for your 5 star review! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. I hope that you will continue to let us provide you with an memorable hotel experience here at Best Western Naperville Inn.

"The best hotel that I have ever been!"

5
05/10/2015

This hotel is amazing,I enjoyed every second of the time that I was there.The room that was mine, was very clean the bed was comfortable and the bathroom was clean and evedrything was there that i need because i didn't have it in my luggage. And the breakfast is super tasty and the people that work there are kind and good to you and if you don't know something there are there to help you. The location is perfect if I'm going back to Chicago i know where I'm going to stay!

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
THANK YOU NINA! We appreciate the enthusiastic review from you! The BEST hotel you have EVER stayed at! WOW! Thank You! We strive to have that type of experience for all of guests and I am so happy that you were so happy!

"Economical option for a great location"

4
03/10/2015

This is a great location if you're in the area for business, etc. as it's conveniently located to the expressway and has many nearby food options. My recent stay was for a conference and while we were only really there to sleep, I'm glad I had my husband with me on this trip. There were questionable people hanging around the lobby at the time we checked in and also when going/returning to dinner. While I realize this is not something the hotel can control, I didn't exactly have the safest feeling there. Room was clean and bathroom seemed to have recent updates. Breakfast was mediocre at best but nice to grab something quick before getting on the road.

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Hi Jenny! I am really sorry that you felt the way that you did. I was not here so I am not sure who made you feel uncomfortable in the lobby, but for sure not a good feeling. If ever you have a concern, call the front desk and someone will be sure to assist you. We hope you will be back soon!

"Excited"

5
02/10/2015

My family and i truly enjoyed our stay at the Naperville Best Western . the breakfast was very convenient and delightful . I will be revisiting this hotel. It was in the middle of my work and home so i was able to wake up, eat ,drop my family off at home ,and make it work all in a timely fashion so my all around experience was great .

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
Hello Steven! How delightful to see a review with the word EXCITED as the title. We hope that we excite everyone with their stay here at the Best Western, Naperville Inn! I am glad that our centerally located location works so well with your busy schedule!

"two thumbs up"

5
01/10/2015

all staff were over the top friendly and helpful. every time I came in the front door, I was greeted with cheerful smiles, and I always felt welcome. room was clean, comfy and quiet. breakfast buffet was meager. safe, convenient location. no complaints!

Joy P, Guest Relations Manager at BEST WESTERN Naperville Inn, responded to this review
We are all thrilled to learn that you enjoyed such a pleasant experience with us. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job. I am glad that you enjoyed your stay, though I wish you had found the breakfast to be more enjoyable. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area.

"Great all around "

5
29/09/2015

We had read the reviews on this hotel and they lived up to it! Friendly staff, so ready to help, joke around but get us checked in quickly. The rooms were very clean, neat and comfortable. The location is great and seemed very safe... easy to find and get around. All around very impressed wih this hotel!

Joy P, Director of Sales at BEST WESTERN Naperville Inn, responded to this review
We are so glad that you had as good of time as we did! We enjoy our guests and the time that we have with each one! Our breakfast has become a big hit as well. We are now serving a hot breakfast each morning! We look forward to your return!