Best Western Naperville Inn

This hotel is in desparate need of a renovation. I traveled with a group via Diamond Tours. We weren't made away of the accomodations until two days prior to departure. Pulling up, I was immediately disappointed. There was a stuffiness to the room, and a slight odor. I immediately sprayed air freshner. I honestly wasn't aware that Best Western was still in business. I would not recommend this location to anyone until upgrades are made. The breakfast area was small and closed off. It wasn't a welcoming area to eat. Our group had several issues, water not working, mold in some rooms, air conditioning not working. The bathroom made me happy that I travel with shower shoes. Overall, it wasn't a pleasant stay.

Here's a more professional and firm version of your message: ⸻ I would like to formally address two concerning interactions I have had with an employee named Joy. During my first experience, I had previously communicated with the manager regarding a suitcase I had left at the hotel. When I returned to retrieve my belongings, Joy informed me that I would not be able to collect my property until the following morning. When I respectfully asked for clarification, she responded, “because you have to,” without providing a clear explanation. I ultimately had to contact the manager directly in order to retrieve my belongings. Unfortunately, I experienced another issue during a separate stay. After accidentally locking myself out of my room, I went to the lobby for assistance but found no one at the front desk for approximately 10 minutes. I then located Joy in the dining area, where she was eating and engaging in personal activity with her boyfriend in view of guests. I politely explained that I had locked myself out and requested a new room key. She responded that she would assist me in five minutes. I waited approximately 15 minutes while she continued her personal time before finally receiving assistance. I have consistently received excellent customer service from other staff members, which makes these experiences stand out even more. I believe this employee would benefit from additional training in professionalism, guest relations, and responsiveness. I share this feedback in hopes that it will help improve the overall guest experience moving forward. Thank you for your attention to this matter.

I had an enjoyable two night stay at Best Western in Naperville, IL. There were 40 of us on the trip. Hotel staff very friendly and welcoming. Rooms were very clean and cleaned next day while we were gone. Breakfast both mornings were excellent. Lots of choices, hot and fresh. A wonderful place to stay for business or leisure.

We had an amazing experience at Best Western Inn Naperville. The front desk attendant greeted us with genuine warmth, making check-in smooth and pleasant. Our room was fresh, spotless, and comfortable. What stood out most was the exceptional hospitality — the staff allowed our family to gather in the breakfast area late at night, creating a memorable moment for our trip. If you're traveling to Naperville and want a clean, comfortable, and welcoming hotel near I-88 and downtown Naperville, Best Western Inn is a great choice for families, couples, and business travelers.

This stay at Best Western Naperville, couldn't have work out better. Had a room with door that opened to our parking spot. We brought our service dog with us and was able to easily get her out to take care of her business. We slept really well on the comfy bed with the great fluffy pillows. Thank you! Best Western! Complimentary breakfast was just ok.

Staff were extremely helpful and knowledgeable. Breakfast was very good and well stocked. Staff was always cleaning area and refilling food. For a short 1 night stay it's fine. My family needed a cheap, clean and safe place to stay this was it.iBed was comfortable and shower nice. Hotel is dated but is doing lots to modernize.

⭐⭐⭐⭐⭐ A True Hidden Gem: Victoria's Secret to Best Western's Greatness I never hesitate to choose the Best Western in Naperville, and there's one unforgettable reason for that: Victoria. I affectionately call her “Victoria's Secret” — not just because of her name, but because she holds the secret to what makes this hotel feel like home. Her warmth, grace, and genuine care don't just make your check-in smooth — they uplift your entire day. She brings a level of respect, integrity, and professionalism that represents the Best Western brand at its absolute finest. I've watched Victoria treat every single guest with kindness and attention, never missing a beat. She goes above and beyond the call of duty — not for praise, but because it's simply who she is. I've traveled the world and stayed in five-star and even ten-star resorts, but I would choose this Best Western — because of Victoria — over any of them. Victoria doesn't just greet you with a smile — she gives you a feeling of joy, peace, hope, pride, and faith. She embodies the soul of great hospitality, and I sincerely hope her company recognizes what a rare and valuable asset they have in her. In fact, if she were to ever leave, I believe this location would feel that loss deeply — she is that impactful. To the leadership of Best Western: Victoria deserves the highest recognition. She's not just an employee; she's the heart of this location. Her energy, her character, and her care don't just make guests return — they make them loyal for life. Much love and respect, Victoria. My hat's off to you. You're the real secret behind this hotel's success — and I only wish the world could experience what it's like to be welcomed by someone like you. (And yes — the rest of the staff is great too! But come in and meet Victoria — you'll understand instantly.)

I have been staying at this place for three years when I visit Chicago. Unfortunately, they do not value loyalty. I am visiting my niece, who is in college. They put us in a room that is closest to the main road. Did not care about two women staying by the road

Starting from the beginning front desk staff was incredibly helpful and friendly. They allowed me to check in super early for a little fee. After getting into our room, Mr Angel (maintenance worker) helped us with little details, with THE BEST ADITUDE AND DISPOSITION. This hotel was incredibly nice and quiet. Breakfast was amazing with a nice variety. The ladies in charge of room cleaning are very nice. Until today, everything is running smoothly 😌. Very happy with my hotel choice.

My father and I were reunited after his open heart surgery, so it was great meeting people who care like Matty, Clara, Ramiro, Angel, Irma, Olga, Fernanda, Vicky and others who asked me everyday how my father was doing after medical checkups. We stayed over a month at BW Naperville Inn because of the great service and care. I also liked the morning breakfasts a lot. For me it was a very important part since we stayed for a long time and savings on at least one meal was extremely helpful in our case. The food was always ready and the place is always very clean. 100 percent recommended. I will definitely book again in the near future just to say hello and talk to the people who helped me so much during this trying time for me and my dad. Thank you! Excelente atención y comprensión humana. Gracias

Staff member Victoria was great at assisting me plus other guest as well. I think she does a great job at the front desk at making guest feel welcomed. And thanks to the rest of the staff who don't just serve the guest they also interact and make everyone feel at home as well as serve any customers need

Roanna was very rude. Doesn't have common sense and raises her voice. Has zero customer service skills and made my stag enjoyable. I will make sure to not come here again. She had a very demeaning tone and discounted my concerns. Her hospitality was not welcoming.

Amazing stay and amazing staff. Victoria, Sylvia and Romanda made my staff great. Sylvia had wonderful over the phone customet service. She was well spoken and polite. Victoria went out of her way to ensure that I received my favorite room (if available). She Recognized me as a select diamond member and checked me in quickly. Romandavalso ensured my stay was amazing, she provided me me latex gloves that I requested. My room was very clean, comfortable with everything in working order. The housekeeping keeps the hotel and surrounding area very clean. Breakfast was kept hot with plenty of delicious options to choose from. The gym was well Equipped. Will Definitely return.

First off, right in the door I was greeted by the front desk lady Victoria. I would like to say she was respectful, nice, and very informative on prices and the stay. I would love to give her an excellent review she treated everything as if she was a manager. The rooms were nice very welcoming. Thanks Best Western

Worst Hotel if you are travelling with family please don't stay in this hotel. The carpets are very dirty and the hotel is filled with Cigrate smell . Avoid with family .Management is also worse and don't give you refund in case you want to skip hotel after looking at condition.

All of the staff was very friendly and quite welcoming. The rooms and building was clean and quiet. The beds were comfy and the breakfast food was very good! We had a very pleasant stay for a few days and would definitely recommend this hotel to others. We will return to stay there again.

Everything is perfect. Kallu helped us a lot. I like the stay and rooms are very clean. I like her politeness and she understand our situation and helped us to get a comfort room for my family. I will suggest to my friends and family members to book rooms in this motel.

The pillows are comfortable, the people are friendly, the free breakfast was good even the price of the room. The place was clean, and I had no discomfort. I stayed for two nights, and I would choose this hotel again.We had a birthday day!! Nice.

KELLY WAS AMAZING SHE HELPED OUT SO MUCH SHE DESERVES A RAISE DEALING WITH THESE 3rd PARTY CUSTOMER SERVICE PEOPLE I HAD TO WAIT 30 PLUS MINUTES TO GET HELP FROM ON THE PHONE PRICELINE AND KELLY HAD MY BACK AND GOT EVERYTHJNG FIGURED OUT FOR ME LOVE HER

Victoria was a great customer service helper she was very helpful and patient I definitely would recommend getting her help when I come stay. Thank you for having me I would be recommending my friend and family to stay with you guys if they are in town.

Amazing 2 night stay for our 8th anniversary. Victoria, housekeeping and the wonderful Indian lady from the frontdesk, made our stay memorable. Our room was clean and spacious. The hotel was quiet, clean and seemed safe. Will definitely return.

Victoria was great she checked us in after we didn't have a great experience over at the nearby motel 6 but when we decided to switch to best western the check in and check out was quick , staff was friendly breakfast was amazing everything was fresh , shower pressure was great nearby fast food places I would high recommend good pricing and worth it

I have stayed in Best Western in Lisle, IL a few times. My experiences have been positive. I have stayed in other hotels in the area, but have stayed in Best Western more often because it's been a better deal when I book via Priceline. Best Western has seemed to match the standard of other hotels in the area like Holiday Inn or Fairfield Inn, and Best Western is better than staying at Extended Stay since Best Western offers a free continental breakfast for about the same price.

We came back from vacation to discover a tree had fallen on our house. We needed immediate accommodations for our family. The staff at the hotel made an incredibly stressful night bearable. The breakfast was top notch in the morning. Very clean. Staff was attentive, quickly refilling the breakfast times with fresh, hot food quickly. In the morning, Victoria at the front desk went above and beyond - I am so grateful for the wonderful staff there!!

Checked into the best western yesterday here in Naperville and was met at the front desk by Victoria. And upon being greeted by her… You know you're going to have a decent stay. Victoria is what you want representing your company. She was professional, friendly, helpful from beginning to end… Good sense of humor. We had a few nice laughs. Best western take notice.

Nice room, but Victoria at the front desk was exceptional! Hotel is clean and is located near I-88 and not too far from downtown Naperville, where you'll find great shopping and the best dining in the western Chicago suburbs. Walk across the street and try Buona Beef... some of Chicagoland's better Italian beef restaurants.

They need to change rug the foot smell was quite awful. Also they need to save water the toillets are old and the amount of water waisted is huge. The breakfast service. Is good an also the gym. The service in general is good and You need to let them knoe to clean your room.

Do not stay here! It is a motel, not a hotel, with mental patients smoking and shouting outside your door. Cigarette butts everywhere. Marijuana smoke too. Air conditioning turned off in the gym, missing parts to the universal exercise machine. This place is a dump. I called corporate; they don't care.

Nice and helpful staff w no check in or departure issues at all though booking through third party. Breakfast included offered way more options than expected, clean room w decent beds.

The Naperville Best Western is really well run. I've stayed multiple times and the rooms and common areas are always clean and well maintained. The staff is professional, helpful, and friendly. I also want to give a special shout out to Victoria, who really goes the extra mile to help the guests and make them feel welcome! -SV

Checked out 20 minutes after checking in as we could not handle the smell of the room. The rooms look nothing like the pictures online. Requested a full refund and they said no. Definitely do not recommend staying here.

A great place to stay. I really appreciated the clean room and bathroom and the comfortable bed and sheets. It was an added + to have the great buffet breakfast they offered every morning.

Kali was wonderful and had excellent customer service skills. She deserves recognition and a promotion. I couldn't ask for a better customer service experience at this location. I was greeted very professionally and treated with royalty!

Victoria at the front desk was great! She checked me in quickly and answered any questions I had. The rooms are clean, the A/C is cold. Breakfast in the morning was pretty good too! Great selection of restaurants near by to choose from as well.

Best Western is my home away from home!!! Nice prices and they have smoking rooms Victoria at the front desk was the most delightful person I met in long time she was professional , courteous, and funny Kali was amazing as well !! Come visit whenever you're in town !!

We stayed at the Best Western in Naperville because it was the closest to Edwards Hospital where my mother had high risk surgery. Awesome and friendly staff, Stay and breakfast . A special thanks to Victoria, Angel and Romero. My wife spilled wine on the bedding which also included the mattress. I informed the staff and they helped us out. We are very grateful.

Very friendly staff Vicky is amazing bubbly bright an very welcoming remembers my name an just makes u feel comfortable during it stay very clean an comfy rooms thank u all in Naperville u male a bad situation a great experience

Kali and the team here are amazing. I stay here weekly travelling with business and they are always easy to deal with and most importantly, clean.

This was my first time staying at this Best Western. I have stayed at many other Best Westerns before and all of them have been great. This was the first time that I have been disappointed in a Best Western. The hotel is very run down and dingy. When we arrived at check in, the front desk clerk tried to double charge us for a room we had already paid for. The room itself was mediocre at best. They only have full size beds, no queen beds. They are incredibly uncomfortable and small. The rooms need a serious remodel. The bathroom only had 2 towels in the bathroom. The next day we asked for housekeeping to come and straighten the room and were told it was too late to request it but they would come the next day. We were fine with that. However, the next day no came to clean the room either. They finally came to clean the room on the last day we were there. My husband called them to complain and the hotel manager Joy Patel called back and said that she had cameras everywhere watching us and essentially said we were lying about the cleaning. She was extremely rude and condescending. My husband mentioned he would write a review and her response was that our review wouldn't matter as we were not "important" customers. I am not sure what she meant by that but Joy was very mean spirited. Save your money and stay somewhere else.

Kelly was very nice and love her smile. I felt very welcomed thank you! Kelly also was very informational and let me know if she could help with anything or any questions about anything that she would be glad to do so - a very good host ☺️

1/21/2024: As always with Best Westerns, I booked a room with a king sized bed at this hotel online and then called the hotel to let them know we were traveling with our dog to make sure we got a pet-friendly room. The reason I always call after booking online is because Best Western's website does not provide an option to indicate the need for a pet room like, for example, Hampton Inn's website does. Yes, Best Western does have a “comments” section where you can request that but, in our experience over the years booking online at Best Westerns, staff at the hotels do not see that, so you're taking a chance that when you arrive they won't have a pet room for you. So, instead, I always call and make sure they know we'll need a pet room. Despite doing that, when we arrived at this Best Western we were told they did not have a pet room with a king bed. Instead, they offered a room with 2 double beds. When I told her I booked a king bed online AND spoke with staff to confirm we were traveling with a dog, she said, “I'm not going to argue with you”. She said they don't know if a pet room with a king bed will be available until the day of the reservation. That means even if you book a month in advance, they (and you) won't know if the room you've reserved is even available until the day you arrive! With this mentality, you might as well skip making a reservation and just show up at the hotel with your fingers crossed. Naturally, we decided to leave this hotel and stay at the Sheraton less than a mile away. We have been on a road trip since 1/9/24,(13 days so far), and during this trip we've stayed at hotels in Wisconsin, Illinois, Indiana, Kentucky, Georgia, Mississippi, and Arkansas. On more than a few of those nights we stayed at Best Westerns. Some of them were very nice, some were less-than-clean, and some of them felt somewhat unsafe. But, ALL of them got the reservation correctly except the Best Western Naperville Inn. Best Western, if you're listening, it's important that you understand that when someone goes through the trouble to book online AND call the hotel directly to confirm that reservation, there's absolutely no excuse for not having the room that was reserved. Hyatt, Hampton Inn, Hilton, and even Super 8 get that right. PS: We're looking forward to our stay tomorrow night at a Hyatt. With the exception of the many great stays we've had at the La Crescent MN Best Western Plus, this was the last straw for Best Western for us.

I travel to Naperville a couple times a month and have stayed in many of the hotels in the are. The Best Western has become my favorite. The rooms are always clean, well appointed and the service is impeccable, particularly at the front desk. I'd like to give special thanks to Victoria who goes above and beyond …all the other folks at the front desk do a great job as well. Couldn't recommend high enough

My husband and I arrived at your hotel on Thursday, Sept. 21, 2023, at about 6 p.m.. We were both not feeling well. You have a Filipino lady that went above and beyond to help us. My reservation got deleted and it had been made August 8th, at a special rate.. She worked until she was able to give us our original rate from August. She did not have to do this, but we truly appreciate her effort. Next, my husband was running a fever and I asked her if she knew of an urgent care facility nearby. She located two facilities and drew me maps to them. She called my room and told me she was leaving it for me at the desk and that the UC's opened at 8 a.m.. I do not know her name but I saw her again at the desk on Friday about 8:30 p.m. You have the very best employee in this lady. Give her a big pat on the back, as she deserves it. Also, your breakfast staff is really good. You serve a delicious breakfast. I just wish that you opened it at 6 a.m. on the weekend. Sincerely, Carolyn Dianne Jones Conroe, Texas

There is a refrigerator and microwave. The beds are very comfy. I slept soundly. The staff were very friendly and helpful. We did however live with a spider during our stay and there was a little spot of black mold in the bathroom.

Awesome room! This is beautiful hotel. The staff is great. I stayed extra 2 days. Will come back again. The breakfast was so good and fresh. The location was very convenient. Close to shopping and nice places to eat.

This hotel has everything we look for, such as a reasonable price, clean, friendly staff, "free" breakfast. It was also a central location for where we had to go . We will definitely stay here again!

I love the hot breakfast in the morning! The staff is all very friendly, helpful and accommodating. Nice, quiet, peaceful property. If you book elsewhere, you will always wonder, what could have been?

Staff was so friendly and helpful! Breakfast was great too! Highly recommend for those who want a peaceful stay just outside Chicago. Saved us some money with no compromise in the experience, highly recommend!

Carpet was wet prior to our check in. Think it is toilet over spill. Front desk would not switch room. They did bring us a very fine fan? The front desk did offer a room for a $125 up grade. I would not recommend this hotel.

The staff was friendly and helpful. The rooms were nice. The internet fast and reliable. Food was hot and fresh every morning. Its at a great location on the edge of town. I stayed here for 3 months for work and enjoyed my stay very much.

I enjoyed a lovely stay at this Best Western. From the time I made reservations via phone and spoke to Silvia, the head desk clerk, to arrival and departure Silvia was amazingly courteous, professional. helpful and friendly. My room was clean and comfortable, as is the entire Inn. Well done Best Western! Thanks to Silvia and her team for an enjoyable two day stay.

Just a weekend trip We had a very nice stay. The room was clean and comfortable. Had everything we needed. Sylvia at the front desk was fantastic! Very friendly and helpful. We will definitely stay here again.

Sylvia and the Best Western staff was very courteous and helpful. The rooms were nice and clean. Housekeepers are prompt and on time. Breakfast is great. I enjoyed my stay here. I recommend anyone to visit BW in Naperville IL.

We (3 high school Ultimate Frisbee teams) stayed here during our weekend tournament. The staff were tremendously helpful and accommodating for our large group of over 70 people. They were organized with room keys for all the players, making check-in go efficiently Friday night. They opened breakfast 30 mins early for us to get to our games in time and clear out before the rest of the patrons. They also let us use the breakfast area for our catered team dinner Saturday night, even helping clear the space so we could set out all the food. One drawback was no pool, but the only reason I didn't give 5 stars was because it is a smoking hotel and even though there are non-smoking floors & rooms, the smell still permeates.

I stayed at the BW Naperville for 5 days in July 2023 for a family wedding. The staff was always helpful and pleasant. The facility was clean and quiet. The surrounding area has plenty to offer. Thank you for a great lodging experience.

So I made the reservation on Booking.com and it didn't say ANYTHING at all about smoking rooms. Imagine my surprise after a week-long road trip at 100% non-smoking hotels, when the clerk said, "2 nights in a smoking room?" Uh....no way. She was able to get us a non-smoking room after all. I wasn't at all confident it wouldn't be smelly and smoky, but it was ok. The second issue was my kiddo's bed had a RIPPED sheet on it. Yes, multiple holes on the top and bottom. My kid didn't care, but I did. The pillows were small. The hotel definitely needs a remodel. The chairs in the lobby were faded.

Our stay was positive and without incident. Staff were pleasant and efficient. Our double room was comfortable and clean. Shower great. Breakfast had good hot food; I could wish for re-usable metal utensils rather than throw-away plastic. Costs were exactly as advertised. There is no phone in the room to connect to front desk. AC works efficiently. Somewhat awkward placement of microwave & refrigerator inside the same console holding drawers. Wish they had a pool. Overall a positive experience.

A large group of us (bus) stayed at this hotel. Our rooms were ready when we arrived. The staff was friendly and accommodating. Our room was clean. The hallways were quiet. There was a nice pool that some people tried out. The breakfast in the morning was very nice. This hotel is located in a nice area within walking distance of a couple restaurants and stores. We were very happy with this hotel.

I opted for the hot tub room. Requested early check in as well but my room was not ready. I had to come back as it was a 2hr wait. There was a 4in hole in my wall where the bench was, that I noticed next morning when I moved my luggage from the bench. Front desk made a note and apologized.

I arrived late at night. Normally people at the front desk are half asleep and have an attitude. Brinda was at the front desk wide awake like it was 9:00 a.m. smile on her face. It was so nice to check in and feel like you were welcomed. Room was very clean. Smelled great overall great experience. Thank you brinda.

We were very pleasantly surprised at having such a nice experience here at such a low price! Our room was very clean and attractive; the heat was easy to adjust this winter night was cold!); the staff were helpful and kind; and the breakfast was really nice. The next time we visit our brother in Naperville we plan to come back here to stay...for sure.

I stayed here during bad weather. The hotel had a special rate for inclement weather. They were so accommodating and friendly. I love how clean the rooms were. I stayed in a really nice king room. The breakfast in the morning was a great surprise. Lots to choose from. Will be back here again for sure.

I stayed during the winter storm to be closer to my workplace the next day. It was super cold and snowy out, but the lobby was super clean (something I always pay attention to!). The lady at the front desk was nice, she was busy with a phone call but apologized for the wait when she was done. My room was handicap accessible, even though I am not. The beds were a little hard, but I actually really liked it because I prefer it over a soft bed. It was a little loud out at night but that was only because they had a snow plow clearing the lot, and they were done before I went to bed. Shower was amazing with great pressure, and the breakfast was really good! My only complaint was that my room had 2 bottles of conditioner and no shampoo. Everybody was super friendly and I enjoyed my stay. Thank you Best Western!

The beds were absolute crap. Clean crap, but crap. I was so miserable by the third night that I could barely walk. "Firm" would be an understatement. It doesn't matter if everything else was fine if you can't sleep. Never again.

Hotel/lobby was clean/decorated for holiday, helpful staff, breakfast room and food-great. Comfortable beds that were not too high up. Accessibility is a problem-rooms require too much walking and on upper floors only.

The front desk staff is extremely nice especially Victoria and Matt. The housekeeping staff is kind of suspect though, the Head Housekeeper Romero would always stare us down while getting breakfast. I saw him walking out of a room and put something in his vehicle from that room and he also either leaves trash bags on the sidewalk outside of rooms or behind the dumpster. The owner herself kept raising the price and adding on fees that made no sense and she tried to charge us for a microwave that was already broken. If you value privacy and peacefulness don't stay here.

I stay at the Best Western frequently. The office staff that check you in are great. I loved seeing them every morning. Matt, Victoria, Mirna, and Sylvia are all wonderful people and always there with a smile and helping hand. The owners are fair and easy to talk to. They will help as much as they can and care about their guests. I'm staying again in December and will share my experiences then as well.

I wanted to like this hotel and recommend to everyone but I was there for a mini getaway with husband for his birthday.. room was not very clean.. the carpet had not been vacuumed as there were eyelashes on the floor.. the bathroom had not been swept and there was a dirty towel under the sink that I seen as I had to rinse the tub before using. The internet was not working most of our stay. Before arriving I paid in advance $366 and was charged before check in.. when I checked in they told me there was an additional charge of$20 a day so I owed $40. I was charged $406 at check in.. I checked my back account as soon as I went in room and the $366 charge was gone and only had a charge for $406. The next morning I took my husband shopping for his birthday and my card was denied.. I checked my account and the $366 charge was back and my account left with $22 dollars.. This hotel double charged me.. $366 and $406 was taken out of my account forcing is leave the store embarrassed without my items. I go back to the hotel and ask why I was double charged and their stance is I was not double charged.. I show 2 charges.. and their answer is it should drop off.. wtf. No offer for the huge inconvenience they have caused, for ruining my husband's birthday shopping trip and the fancy dinner I had planned for later that day because they charged me twice and caused my bank to hold my money.. I was there Friday thru Sunday.. it's Monday now and I still have 2 charges from this hotel and the bank is still holding $772 of mine when I made a reservation and prepaid in full for $366 and only agreed to that amount.. the fact that the people that work in this establishment offered nothing at all was the icing on cake.

Ok, went to a family wedding. Stayed at the hotel for 4 nights. The place was clean and if you enjoy a freaking shower that has such 1970's water pressure feel free to visit. I already miss the shower! Lol. The wife is also picky and did not find anything that would make me go to target for cleaning supplies.

We have stayed at this Best Western many times in the past. We are always greeted warmly and welcomed back each time. From the assistant manager Matt to the housekeeping staff and the woman that always has a warm breakfast ready the atmosphere is warm and welcoming. We highly recommend this best Western Inn! The Van Dykes

The website says pet friendly however we were kicked out early due to having a cat which is my pet. I was in the process of moving and needed a place to stay. This created a major issue. I had to find a new place to stay.

Have stayed here multiple times for a week each time. Location is fantastic. Bed and HVAC were perfect. Staff was very friendly and helpful. I definitely would stay here again as they have a great extended stay rate.

Check-in process took three rooms because of smells, loud fans, extremely dirty carpets. Final room had issues too but tried so just gave up. Lots of other hotels in the area at same price point; I suggest picking another one.

Room was clean. Ambience of hotel is not appealing. Staff is not true customer service with a sense of welcoming; almost makes one feel guilty you are staying there. If you have a pet, be prepared to pay an unnecessary fee and sign a form indicating that you and your dog are not responsible and perhaps even criminal.

I checked in late and checked out early the next day. The room was great, comfortable bed, working air conditioning. The staff was helpful and friendly. Easy access from the highway, Well-lit parking lot.

Always clean, and excellent service that I have come to expect from Best Westerns! Definitely recommend if you are in the area. Clean hotel, tons of food options close by, all kinds of stores and sights to see close by. Excellent quality beds.

We stayed on the first floor as we had a dog with us. I appreciated that the entry was outside, made it easier for walking my dog and getting items in and out. I also LOVE that the floors were not carpet in our room. However, the air conditioner was extremely loud and didn't cool the room as it should have even after maintenance came out to fix it. It kept us awake. We had to run it constantly to cool the room down then turn it off before bed so we could sleep. There also weren't black out curtains in our room on the first night. We had to use chip clips to close the decorative curtains to block out the parking lot lights. When maintenance came to look at the air conditioner, he also installed black out curtains even though we forgot to ask about that, which was much appreciated! On our last night they did some kind of construction to patch the parking lot right outside our room. It began quite early, 7 or 8am, and we had a 14 hour drive that day. Losing sleep made it more difficult. They should make sure any construction happens in the afternoon or early evening so they don't disrupt sleep.

Booked and canceled a room through Expedia. Hotel claimed I booked a separate reservation with hotel. Ridiculous. There is no reason for me to book two rooms at one time. You would think system would note that a person was making a duplicate reservation.

The elevator hasn't been inspected since 2020. Barely works! We were stuck in it for a few minutes, said it was going up when it was going down. Would highly suggest taking the stairs. Toilet almost over flows everytime you flush. Pillows/bed are very uncomfortable.

Staff is very helpful. We came down to breakfast a little after 9am and staff made sure we had access to their entire breakfast menu (breakfast ended at 9am). The location is great. Easy on and off of I-88. Excellent value.

The room was great quality for the price; easy check in and check out, excellent breakfast choices. Close to businesses and restaurants. Easy to get to. Amenities were great. We all enjoyed our stay. We had to get up early to get to an appointment for the day and breakfast was ready and waiting.

The rooms are big enough to stretch out, we had a view of a pretty tree with birds. The morning breakfast was great, sausage, eggs, biscuits and gravy, etc. The beds are not that comfortable but, we would stay here again because the staff here are wonderful. This place is very clean too. We came here to visit my mother-in-law after she had a fall. The stress was to much for me and I lost it at the front desk crying. Rowena, at the front desk comforted me in my time of need. She is a saint. Maripat at the front desk made sure we had enough of everything and went out of his way and helped me print some very important paperwork.

Outstanding hotel staff and excellent service! My family and I had a great time visiting Chicago and the surrounding areas. I would highly recommend anyone visiting Chicago stay at this particular hotel!

Room smelled extremely strong of cigarette smoke. Although at first glance the room seemed to be clean. But upon further inspection, the room was just very outdated and unclean. The curtains had stains, the jacuzzi tub had some stained residue, and the platform it was on was cracked. The bathroom had a tiny shower and tub that had a messed up drain. The staff was extremely friendly and in no way was it their fault. Overall just a very outdated and not clean place.

Dirty floor covered with pet hairs. We have to wear shoes inside the room because the floor was so dirty. My son has to use his inhaler due to allergic reaction to cat/dog. We woke up around 2-4am because they were people arguing at the parking lot. I picked up the desk phone to call the front desk but found out that the phone wasn't working. The breakfast was fine. The only bright spot was the front desk employee at night shift was very nice when we checked in. She called her manager to help us find another room but no room with two double bed was available that time. We ended checking out after the first night and reserved another hotel for the second night.

My Wife and I have stayed here several times and have always had a pleasant stay here. Chicago is about 20 to 30 minutes down the Interstate. Quiet, clean rooms. Restaurants are close by for dinner and the hotel provides a nice breakfast selection.

Do not stay here this place is infested with German cockroaches! When leaving in the morning they were all over my front door and ran inside of the door which must be where they are hiding. Absolutely disgusting!

The employees are very nice & helpful. Rooms clean and comfortable. Good value for price with a full breakfast included. It was very quiet at night too, slept well, beds very comfortable. Room is nicely done, with a microwave and small fridge.

We needed a place that was clean and nice, yet at a reasonable price. We also had a small dog with us. Best Western was the answer to our need. Another plus, the rooms were not too bright at night. Often there are lights both inside and out the keep us awake. It was also relatively quiet.

We stayed her here for 4 days over the holiday. Our room has not been cleaned one time, despite leaving the Please Clean outside the door. When we got back to the room this evening, it still had not been cleaned and it wreaked of weed. Have the door cracked open to air it out. Had to take all of our garbage out. And very loud all night. Thank goodness CVS is close to get some earplugs.

The parking lot is difficult to get to. Not Best Western' fault, but their issue nonetheless. If arriving northboune, you have to pass by the building, then approach from the north (Lincoln Drive), and drive through an adjacent parking lot to approach the hotel from the back side.

We stayed here over Thanksgiving. We had a pet with us. I liked the vinyl planking as opposed to carpet in our rooms. Room was clean. Front desk staff were very nice. Good selection for breakfast. TV was analog which I haven't seen in a while. Hard to get used to the crummy picture. :-) Close to lots of things. Nice price compared to others in the area.

My fiance and I came go visit from out of town and had a blast. The room was clean, we never ran out of linens and having a King room with a Whirlpool that allowed smoking was a huge plus. Would definitely recommend staying here. We travel alot and this is by far one of the best places we've stayed.

We had an amazing stay for a week! Wheelchair accessible room was perfect for our needs. The complementary breakfast was delicious. The staff were extremely helpful and professional. Early check in was very nice. Manager helped me get my bags into the room after seeing how exhausted I was! First call on our hotel list now!

Stayed at this hotel for 4 nights, while visiting area. Room had 2 double beds, microwave, frig and ironing board. Room was clean, comfortable and quiet. Hotel with walking distance of several fast food restaurants and a short drive to other full-service restaurants. 1st floor rooms have exterior access while rooms on 2nd and 3rd floor have interior corridors. Did not use fitness center, since weather was nice and there are literally many miles of sidewalk on which to walk or run. I did not see a pool and would not have used it anyhow. Breakfast buffet contained usual cereals, bread, pastries, beverages etc. Since I have to follow a gluten free diet, choices were extremely limited. On Saturday, 2 college sports teams descended on the breakfast room creating utter chaos. No fault of the hotel. If you have a special diet, like me, bring your own food as choices can be limited. No WOW factor for this hotel, but a good, reasonably priced, mid-range hotel with excellent access ot I-88 and I-355. Would I stay here again? Probably.

Housekeeping never cleans my room when I stay there and I always ask the front desk to tell them- and they do, but housekeeping never cleans my room even though the sign says you have to ask for it....ugh just ridiculous and the owners are racist and sexist. They only hire Mexican women to do housekeeping and they don't want black men working the front desk/ housekeeping even though they clearly need people....it's disgusting

Rooms were ready early and were clean and comfortable. Plenty of places to set bags and suitcases. Had to move coffee pot to plug it in and make coffee but that did not bother me. It was quiet, in a great location to Midwestern University and other stores and restaurants. The back door was never locked; not sure if that concerns anyone. Ample parking surrounding the hotel and fast elevators. Small breakfast room so get up early and grab breakfast or take it back to your room. All staff wore masks, and despite signs, most guests did not. I would stay here again!

My 2 BFF's and I enjoyed a quick shopping weekend to Naperville. The hotel was conveniently located to the Chicago Premier Outlet Mall, Fox Valley Mall, and other shopping opportunities. The room was clean and nicely updated.

The breakfast each day was great. The bed was massive and super comfy. I had a fridge and microwave in the room. The location and price were unbeatable. But, by far, the best part was the staff. Always happy and greeting everyone warmly. I had some documents I needed to print for work and the front desk staff went above and beyond to help me. Sorry, I don't remember names, but they were all great.

Amazingly well maintained hotel. Though the only room was a "smoking room",we were very pleased the room didn't have any noticeable scent of tobacco. The "HOT" breakfast was very good. We will definitely be back..

The room had extra aesthetics that were impressive & was very comfortable, parking was extremely convenient located close to our entryway, the staff was extremely friendly, courteous & helpful. Hours after check-out I popped in again while nearby to ask about a particular garden area & the front desk person looked it up for me on his phone & provided me with an address, phone number & directions. I plan to use this hotel when back in the area.

Clean rooms, comfortable, quiet. Great location. Close to my home so that I could check on my pets. Wonderful customer service. Clean lobby and dining area. I joined the club to receive additional discounts for my next stay. Will visit again.

My family and I recently stayed at this hotel. We checked in around 11:30pm after a very busy day. Upon entering the room it was very hot and attempted to get the air conditioning to work. It would not turn on. We went to put our drinks in the fridge and the outside was burning hot. There was a huge ice block in the fridge so it wouldn't shut. We were afraid the fridge would over heat so we had to unplug it. We attempted to go to bed but gave up around 2am since it was so hot. I called down to switch rooms. Upon entering the new room you could immediately smell smoke. It is supposed to be no smoking but it was obviously not enforced. We finally got to sleep around 4am after getting some of the smoke smell gone. Both rooms had multiple holes and tears in the bedding. At checkout I was told that a manager would contact me. That never happened.

Our son will be attending college in Lisle. We have stayed at several of the hotels in the area in search of our weekend home for the next 4 years, as he will be playing football. This weekend we moved him into the dorm. The hotel and staff exceeded our expectations. We were extremely please with the location, accommodations, service and rates, John and Matt were both extremely pleasant and helpful to work with! The other members of the staff-breakfast person, maids, maintenance workers were all very welcoming and polite. We no longer have to search. This hotel is perfect for us!

Room was ok, but there were many wheelchair accessibility issues. Thresholds to room and bathroom were hard to cross. There was no shower, only a tub and shower chair which I couldn't use. Towel bars were over 5 feet high. The mirror was too high. The only chair is the room was a swivel desk chair which could not be used. The entrance doors to the hotel were not automatic. Had I been alone I couldn't have stayed here. I was able to manage only with the help of a friend.

This is a renovated hotel, so the room was pretty nice, however, our non-smoking room had a distinct stale smoke smell. I'd have given this BW a higher rating if it were not for that. The breakfast was the typical BW fare. It was quiet and right off of the 88 tollway, so pretty convenient. Fido & I found a nice trail to walk along behind the Costco—plenty of grassy places around the hotel, too.

This was a perfectly fine Best Western. The hotel and room seemed clean. Breakfast was just ok (not a particularly big or exciting selection). The front desk staff was very friendly and helpful. This property has a generally good value for the price. The location was convenient to get to shopping in the area. I would stay there again.

Had to get a room last minute, and while the hotel is quite basic, it was worth what I paid. I was checked in by an employee by the name of Victoria. She was so friendly! Even through a mask, I could tell she was smiling. She was incredibly efficient and thorough. She was the only person working at the desk when I checked in, and she was doing an incredible job of multitasking. When I checked out the next day, she was again on duty. I was greeted in the same manner and she was truly interested in how I enjoyed my stay.

My brother, sister and I stayed here for our Aunt's services - what a great hotel, great location, great price! Our rooms were clean, comfortable, and just what we needed for a quick two-night stay. Staff were very nice and recommended some local eateries that were delightful. Area made us feel safe. Will definitely stay here again!

We are on a two-month Road trip. I decided to Go with Best Western Hotels. I got the Credit card and we are Diamond Members. We have stayed in over 10 Best Westerns. Some are deemed Plus. This means nothing. My main issue is that they play this game that no rooms are ready until 3pm. This may be the case at times. When you get to a hotel in the middle of the week and there are no cars in the lot it is probably not true. One Best Western said that they had no clean rooms at 1:30pm but for $35.00 I could have one at 2pm. Best Western Naperville is the first one that genuinely cares about its customers. It is not a “plus”. When we came in the Gentleman at the counter smiled and said that our room was in fact ready. Our room is clean and has plenty of space. I wish that all Best Westerns were like this one. We have stayed in other Hotels and been told 3pm but many actually look to see if a room is available.

Very hospitable, clean and quiet. Rooms were great and sanitized. Area was safe. Recommendations or places to go and eat were right on. Breakfast was great as usual in all the Best Westerns. I would return to this location as long as they are in the location. You won't be disappointed in this Best Western and location.

This place serves its purpose pretty well. Its a decent value property in a central location in naperville. The hotel is fairly recently remodeled, so things are generally still in good shape in the room and in common areas. Standard rooms have a mini fridge and microwave. A desk chair and another chair by the bed are the only places to sit. They're ok but wouldn't want to sit in either for extended periods of time. The bathroom is pretty small but manageable. The toilet ran all night if we didn't jiggle the handle after each use. Breakfast consisted of an egg dish with bacon or sausage and standard continental items like toast, bagels or waffles. Nothing special but got the job done. Not sure why they were still having staff serve the breakfast, as it created a big bottleneck in the room with everybody on top of each other waiting for things. Probably better off going back to self serve. Night staff was helpful and went out of their way to bring us extra towels directly to the room. Overall a good experience and we would consider the hotel again if staying in Naperville for a day or two in the future.

They do not allow cats at this property, but fail to tell you till you're already there. Can also clearly see where they covered up damage with paint. Smelled like smoke everywhere along with loud music blaring at 11pm.

The hotel was very clean and staff very helpful. The hotel was completely booked. We had families with young kids and others with pets. We didn't hear them at all during the night. Plenty of hot water and great water pressure!

It's very clean. The staff is very friendly. Restaurants are very close and a lot of them deliver if you don't feel like leaving. It's a limited breakfast but it is fast, warm and good. I would recommend this hotel especially if you have pets.

I shuttle between Poland and the US and upon my return to the US, I stay at a Chicago hotel for a night or 2. Usually at Sheraton. But since they raised their price over a $100 per night, this time I chose something in a $65- $80 range. Hoped for something clean and a peace of mind. And to my surprise, I found a Sheraton quality stay for much less and a very helpful staff. From now on the Naperville Best Western will be my Chicago area home away from home.

It worth it. Surrounded by so much to do. Don't really need a car. I really recommend the presidential suite very big good price for it. Definitely not ghetto. Breakfast was cool and free. Good place for a solo trip, anniversary or with th family

Pay close attention to the exact room you are reserving. In the past I have had wonderful pet friendly rooms at this hotel, but this last visit was less than perfect. Maybe they have changed the rooms that are available as "pet friendly."

Great value close to everything. Friendly staff and aware of local restaurants and activities. Rooms are clean and airy. Breakfast was hot and a good variety options. Will recommend this place to friends.

They were good for such short notice. They were also convenient for our circumstances. The location is by a few known restaurants and gas station is close as well. It's not the best we have had, but definitely not the worse.

Had a good stay at this location. The staff was friendly. The free breakfast was also hearty versatile and healthy with many different options. The room was clean and stylish. I would absolutely stay again if in the area. Thankyou.

Our room absolutely reaked of weed!! It was terrible!!! Not clean smelling at all!!! Also management did absolutely nothing to stop the loud music being played. In the room next to us!!! It went on from midnight to almost 4am. We made several calls to lobby. But with zero results. And zero sleep!!! It was a nightmare!!! We stayed here several times before. Without issues. But this stay was terrible!!!

I love Bestwestern and its affiliates! I have had a good experience with Bestwestern and its affiliates. The facilities are always clean and the room is spacious. The quality of towels could be better, but the bathroom was clean and fresh.

I am still here with a check out in 2 days and honestly I'm going to check out early and forgive myself for wasting my money. Imm trying to stick it out but can't make promises. Where do I start... all pillows at check in head 3 styles of hair on them... hmmm. The guy at front desk not friendly at all. He had to go check if my room was ready but I thought based on website they will not book a room 24 to 72 hours between guests due to covid... hmmm... the remote was missing batteries and was filthy, I have pictures. There are spider webs under sitting chair and the heater. The heater revs up and down like a motor... we slept cold due to the noise. The bed is on metal platform that pops when you move on the bed.. sounds like Indian tribal drums no lie!!! The jacuzzi was ok just not powerful jets but lots of sound. The only plus is the size of the fridge. I booked this room for our anniversary since it has a jacuzzi... should've stayed home and enjoyed peace for free.

Our second time here for a week long extended stay. Bed and room were great, perfect location and very affordable price! Staff was very helpful and friendly. Would definitely recommend this hotel for anyone wanting to stay in the Naperville area.

This hotel went above and beyond for customer service. I highly recommend this place to stay especially if on a budget. And they have gone above and beyond in providing the breakfast for all guests. Comfortable room, good WiFi and great water pressure in the shower. Room was very clean and close to lots of restaurants.

Welcoming staff, very polite, knowledgable and fast check in. Clean rooms, hot breakfast that at this time is served by staff...very good. Fast Check-out option available. Outside rooms available, which we asked for since we had a puppy...very convenient! Great Hotel!!!

We were in a bind moving to Chicago and had to find a place to park the big Penske Truck with a car tow behind. This Best Western was AWESOME and they were so wonderful to us. It was hard because we couldn't find a hotel in town with that could take all that equipment. The BW in Nappa was our saving Grace! Great place to stay!

The bed was very uncomfortable, squeaked and sounded like the base was a metal can that echoed the noise. We kept hearing what sounded like a police radio or walkie talkie outside our door. The room had been updated but the tile and jet tub looked very old. The tub jets were really week as well.

The people here are quite lazy. They did not touch our room at all. My mother and I left our room in the morning. We took our do not disturb sign with us. We returned in the afternoon. Beds were not made, nor were the towels picked up. Garbage wasn't even gone either. Complained to the front desk, the sour faced middle aged man didn't look like he cared. Got a few towels from him, but not enough. He said the house keepers would be along with the rest. 2-3 hours later they never showed up. Had to go to the desk again to get the rest of what was needed. I complained at check out time. Hopefully, the service is better if I ever come back.

I would just have to say that I was very satisfied. It was my birthday and my boyfriend put in a request to help make the room a little extra special. When we arrived there was 3 huge birthday balloons tied to a box of chocolates with a card and a handwritten Happy birthday. Whomever took time out of their day to accommodate his request deserves recognition. I want them to know how thankful I was and appreciative I was for that,it definitely made my night. I have never experienced anything like that from a hotel. The staff was friendly the hotel was clean. We will be back and I will recommend to friends and family. Thanks again Best Western!

Excellent clean hotel. Maybe I am old school, but John, the host at front dressed in suit and professional. I like that. The room..clean very comfortable, not stuffy. The bed was one of the best. I definitely will stay there again. The hotel was very quiet as well.

Check process took 15-20 min Double charged my card Carnival of ants in my bathroom all over my toilet trees Marijuana filled the hotel halls on the 3 floor Room key shut off multiple times. One of the most horrible and unpleasant experience for 2020

I am sorry to Say I did not have a good experience at this location . The first two nights I had a terrible night of sleep . The heater in my room was broken and when I brought it to the management teams attention they said they would fix it . After the second night of sweating , I wanted to switch Hotels and they would not let me . ( my stay was prepaid ) They finally allowed me to switch to a room w a working heater . Then the cleaning staff would not clean my room , causing me to get fresh towels at the front desk . I was very disappointed and do NOT recommend anyone to stay here .

The staff and management have a very welcoming facility this will be my go to hotel when I'm traveling when I have family in town this will also be the first place I will recommend to them.Richard Chambers

The service and friendliness of this inn was wonderful. They made sure we wewre comfortable during our stay. We needed some extra things because of our speech tournament. Breakfast needed to be early, they accomodated. We needed a meeting room, they accomodated.

My wife and I stayed here for our 26th wedding anniversary. The whirlpool tub was dirty and greasy. The lights above the bar area where flickering even with the power off. Bathroom sink was plugged up

A friend and I needed a quick place to rest our heads for the night. We google seached hotels in the area and started driving in the direction of a comfort inn. I seen this bright shinny Best Western Sign and just choose to go to the nearest hotel. When we stepped in the receptions was attentively in greetung us thought it seemed to be some traffic from ppl that were already staying there. The lobby was so comfy that we did not want to go to our room. Eventually after enjoying the beautiful Furniture and decor we went up to the room. The room had a fridge, microwave and safe. The room was very spacious and the beds were very comfortable. My take away from the Experience is that it was the most beautiful hotel that I've seen even compared the Marriott.

This hotel is terrific. I have a great stay every single time. Will be back again soon. I really like the staff. Joy, the GM does a great job with this hotel. Also enjoy the upgraded breakfast here too. Love the restaurants in downtown too.

Enjoyable. For us the location is ideal. We have stayed there many times over last few years while visiting family. The staff we encountered were helpful and cordial from the front desk, to those who take care of our room and those who prepared breakfast. Over all we will always stay at this BW. Thanks for making us always feel secure and welcomed.

The room was large and comfortable. Sleeping on the bed was the best 5+ hours of uninterrupted sleep I have gotten in months. The decor starting from the lobby throughout the whole hotel including rooms is freshly updated and so modern/current/luxurious. The breakfast was the best I've had at a Best Western (really, any hotel I've ever stayed in)--and I travel a lot. The staff was courteous and friendly, I feel like family there. I can't wait to get back!

While I wouldn't say this is great for romance, it's a cute little getaway if you and your S/O want a comfy place to rest and relax. My family and I stayed here after being displaced (long story), and everyone was so accommodating and kind, from front desk staff to housekeeping. Everything was spotless, and that is a BIG deal for us. From the public areas to the room to the elevator. Vending and ice machines on every floor, free breakfast that is really delicious and much more than I expected to receive from a Best Western (I haven't stayed at a BW since 2011). Plus, the bed was SOFT. Great location, too, within walking distance from a myriad of restaurants, bus lines, and a couple of grocery stores, including a Korean market that I fell in love with. Amazing stay overall and I will come back if I ever want a couple days' rest for a great price.

A friendly greeting is a great start, but when it's complemented by a nice clean room, a comfortable bed and a good night's sleep it's exactly what you need at the end of a long day. Breakfast was very good and the exercise room was what we needed to start the day. Thank you!

Gave us a one-bed room, when we paid for two-beds. They corrected it, but it was all downhill from there. Hair in the bathtub drain. The people next door started out drinking. Then loud sex. Then loud talking and more drinking. Then more loud sex. This continued from 10 pm until 4:30 am. We told the staff about it, but it never really changed. I would not stay here ever again, They should have kicked the people out.

I had a wonderful stay at this hotel.i was here for wok at a local office. I usually stay somewhere else, but thought I would try this hotel as it had good reviews, plus the rate was lower. I will be back again. The staff is amazing and rooms are new and very clean.

Matt Kelly at the front is awesome and the rest of the morning crew is outstanding! We're from the south and received the southern hospitality that we are accustomed to. The rooms are clean and the breakfast is awesome. Also not too far from Chicago. We would definitely stay here again. A++

The hotel, and our room in it, was clean, quiet and pleasantly furnished. Breakfast was good, with a nice variety of food available. Staff were friendly, courteous and professional. It's not a luxury hotel, of course, but it was a great value and we would definitely stay there again if our travels take us back to Naperville.

We've stayed at the Naperville Best Western location multiple times over the years, and we have never been disappointed. The rooms are always clean and comfortable, and the breakfast is ALWAYS EXCELLENT.

Rooms were very nice, Hotel staff friendlly and extremely helpful. Convenient location to just about anything in the western suburbs of Chicago. One of the better hotel chains we've stayed at in the last several years. Also the best reward program of a lot of chains as well.

It truly starts from the top down. John Rawski, the Assistant General Manager, has been very accommodating. We stayed 4 consecutive weekends because my wife took a class in the area. Since we arrive at 8:00, there is no place for me to go. It's winter and very cold. He went out of his way to make sure I was able to check in. As for the facilities, it's well kept. The rooms smell clean. It doesn't have the old musty smell. Carpets are clean and not run down. 2 thumbs up!

I was impressed with this hotel. Hotel staff was very friendly and the free breakfast was good. The room was clean and water pressure was excellent. For the price you can't beat it. Would definitely come back and stay.

I will avoid this hotel going forwards out of principle. The manager at this Best Western lacks common sense. I offered to book a new reservation first if they would agree to cancel and refund my original reservation that I made through Priceline. The new reservation would have cost more, so they'd get paid more. Priceline could have confirmed the new reservation before they issued a refund on the first reservation. Instead, this Naperville, IL Best Western manager chose to do nothing to accommodate a repeat customer. This is a rare situation, and I just learned that this Best Western is unforgiving.

Nothing fancy, but the room and public areas were clean and up-to-date. The room was quiet and the bed was comfortable. Friendly staff. The biggest surprise was the hot breakfast, which was so good that I was glad I took advantage of it. The coffee was perfect.

Best Western is always a consistent good value. They are everywhere I need them to be and usually convenient locations to other services. When spur of the moment hotel needs arise, Best Western is usually one of the first places I check.

Nice clean room and well appointed. Front desk staff were very friendly. Good location to tollways. Close to downtown Naperville and plenty of restaurants. Check in was quick and easy. Plenty of parking.

The non smoking rooms were good and clean. Just enough amenities to last. Staff was friendly but especially the breakfast buffet staff. The designated smoking rooms were heavily stench of smoke. I understand that they are smoking rooms but there are ways and machinery to clean these rooms to at least rid of most of the stench.

I always use Tripadvisor ratings to guide my hotel choices. This is the first time I was let down by the ratings here. This was not a great experience, and I wouldn't recommend this hotel to others. The first thing I saw while waiting for check-in was a sign on the Front Desk addressing cash-paying customers (not debit card-paying customers, cash-paying customers). Something about $100 cash needed up front for possible incidentals. Wait a minute, that's the kind of establishment this is? A place where so many people pay cash that a sign had to be made for them? That was disconcerting and set me on edge with regards to the entire property. I was then told at check-in that the hotel was sold out and the only room available was on the ground the floor with an outside entrance. That is not ok. (For the record, the room was booked direct through their website and we did not request a smoking room or have a pet.) If I wanted to stay at a motel, I would book a motel. I prefer having the added level of security, and for good reason -- when my boyfriend went outside for a cigarette around 12am, there was a man hanging out among the parked cars less than 100-feet away from our door. The man was completely naked on the lower half of his body. I do not appreciate feeling like a prisoner in my room for the entire night due to sketchy people just outside the door. As for the room, it was fine. It seemed clean overall, though the inside of the front door was filthy and looked like it had never been wiped. There was also a very visible greasy handprint on the cabinets to the refrigerator/microwave. Floors and bathroom were clean, the shower was nice. Walls are very thin, you can clearly hear when people in others rooms use the restroom. The bed and pillows were horrible. Bed was hard and on some sort of metal frame that constantly creaked when you moved. Pillows were lumpy and uncomfortable. We also found a long black hair waiting for us on a pillow when we arrived. The room was stuffy so we turned on the air conditioner -- it barely worked and when it would finally kick on, it made a high-pitched whirring sound like a blender (at least it drowned out the sounds of other people using the bathroom!). The Wifi signal was not strong at all, I got better service turning off Wifi and using my phone network. We paid about $100 including tax for this room -- not expensive but a decent amount of money that warrants much better quality than we received. Next time I won't mind spending a little more money elsewhere for security, a comfortable bed, and the knowledge that management isn't encouraging the type of clientele who pay cash for hotel rooms.

I was charged the full amount of my stay 8 days prior to my arrival. I was also charged incidental expenses twice by the evening clerk saying it didn't go through. The staff of the hotel were rude and disrespectful. The room they put me in was very smelly and they did not even bother to start the aircon. We were very loyal to BW everywhere we go, now it's a different story.

I had a great weekend in Chicago despite the rain. I had a nice room and friendly staff. The room next to me played loud music, however it was good music so I didn't need to complain. Looking forward to my next visit.

Definitely one of the best breakfast I had in a long time, in a Hotel stay. People were very friendly and on top of everything, Just mention that I had an issue with the air conditioning on the first night, next day when I got back from a meeting was already fixed. Great price, 20 Miles from West of Chicago, Clean room, Really enjoyed my stay

This hotel is located near major highways and easy to get to. The staff are very friendly and welcoming. I stayed here with my fiance for a weekend and got a king room with a whirlpool. This hotel has smoking rooms, which are not very common now, and I thought it was nice to be able to smoke in the room instead of having to step outside. The room was neat and clean. It is a little annoying that there were connecting doors to the room next to ours because the people in the room next to ours were trying to open it from their side at one point and they were very loud about it. There was also a lot of garbage strewn over the sidewalk by the entryway later in the evening, likely from careless other guests who could not be bothered to put it in the garbage can 5 feet from where it was on the ground. Overall, I would stay here again. The staff are great and the rooms are pretty nice for the price. There is also a free breakfast in the morning.

Space in the room is alright, not too small and not too big. Their beds and pillow are comfy. Restroom is clean. Their breakfast is excellent! Lots of choices! Staffs are friendly. I just wish they have pool.

Excellent Motel, Excellent rate...Nothing bad, Great Wi-Fi, Restaurants within walking distance...Quiet, wonderful staff, Good breakfasts, Clean, Everything in room worked perfectly and very comfortable...

My son and I were driving from Iowa to see a midweek Cubs game and decided to drive as far as Naperville the night before the game. I did a little shopping around the internet for motels and found the Best Western to have good reviews and an acceptable price for what we needed (clean with comfortable beds at a good location and decent price). I'd definitely stay here again. Stay in Naperville and enjoy the nightlife downtown, which is not to far away from the BW.

Hotel was beautifully decorated, rooms were clean, bed was comfortable, breakfast was delicious. Coffee was available 24/7 which was great. Checking in was fast and easy, same with checking out. Hotel was safe and secure, no exterior rooms. Look forward to staying again!

If you are looking for a place to crash for a night or two, grab some quick breakfast and do not care about other features, this hotel would work for you. We needed a place just for a night and booked this hotel. Rooms are just adequate size; carpets looked like they haven't been cleaned in years. Even found a couple of bugs. Breakfast was ok, however muffins were stale and the breakfast area itself was so small that during the peak time there was hardly any place to sit. But like I said, these weren't a huge thing for us as we only stayed there for a night which is why we didn't even feel like mentioning it to the staff. Speaking of staff, they were very helpful and courteous and that made all the difference.

I travel to Naperville several times of year and the Naperville Best Western is now my preferred choice. I love the amenities in the room - having a fridge and microwave is so helpful as I have food restrictions. They have breakfast available every morning included in the fee - my family also loves it when they travel with me (they love making the waffles!). There is a coin washer and dryer in case I have to do laundry and coffee is available 24-7 on the main floor. The staff are very helpful and the General Manager and Director of Sales care so much about their clients - I've spoken with both of them when I had questions. I'm grateful to have this place to stay whenever I am in town.

This hotel has outside rooms you have to go outside to come back inside to the front desk or any amenities and they would not change my room because I paid though a third party. I offer to paid the dif but Sam refused to change my reservation. I would have gladly paid the price.

Very pleased with my stay in Best Western Naperville. Good service, good value, nice clean room, good location to my destination, convenient access, quiet room. I would definitely stay here again on another visit.

Caring and professional staff was friendly and was attentive in every possible way to every couple need or question I raised. Room was spotlessly clean and well prepared. Bed was comfortable and had no trouble falling asleep.

We stayed here for 4 nights recently and I have to say the rooms were big clean and the bed comfy. I thought breakfast was good with plenty of variety and always being replenished right up to close. All staff members were friendly and helpful. The receptionists were partially helpful to us with our baggage issues and checking out earlier than expected. Thanks to everyone for making our stay so much less stressful than it could have been. It was greatly appreciated

2 stars hotel with 4 stars room and service. Highly recommend! Small but you can find almost everything you need, comfortable bed, clean room and bathroom, microwave, fridge, blow-dryer, tasty hot breakfast, and convenient location...

This was one of the best stays I have had in along time. Staff is exceptional. I came for business and had made reservation for the wrong date. They accommodated me with out a problem. I come to town a lot and will be back for sure.

Great stay. The location has many attractions within 1 minutes. Many restaurants and shopping mall. The hotel staff was outstanding. The rooms were clean and very comfortable. free parking and great hot breakfast.

This hotel is very clean and the staff is very helpful.. Spent 4 nights here, and was very satisfied.. Would recommend to anyone who needs a place to stay in this area..Also not so far from the city of Chicago....

Me and my colleagues recently stayed in this Hotel for nearly 14 nights. The front desk staff were very friendly and helpful. The rooms were good. It was Summer so the rooms were feeling hot when you enter. The breakfast was good and had some good varieties. They have ample parking and the Wi-Fi pretty decent. It was very close to my work place and was easily accessible. Some choice of restaurants nearby.

the location was close to our venue at benedictine university (DCI show) and the cheapest we could find in the area, and the hotel was very clean, the staff was very nice and breakfast was impressive.

Really niice plave to stay for all convenience, great staff too. will be back soon. near restaurants and shopping too. breakfast is great and hot. lots of option. newly remodeled and the location is great of highway

Great breakfast, clean room, not too far from the city, and affordably priced. The air conditioning was not turned on when we arrived so it took a few hours for the room to cool down <- my only complaint.

The staff was very friendly and greeted us as soon as we entered the lobby, but the lobby area reeked of a cleaning solution (Pine Sol? Lysol?). Very unpleasant and the smell did not lessen during the time of our stay. The room was adequate. But the air conditioner and the refrigerator were so loud it made sleeping extremely difficult. When one unit cycled off, the other one cycled on! Of course, we didn't realize this until we went to bed and at that point we were exhausted and just wanted to sleep. Unfortunately, that wasn't easy due to the constant noise. I didn't say anything when we checked out because we only stayed the one night and were leaving anyway.

The bathrooms are small and our tub would not drain. They did fix it. Breakfast was good but the area is very congested needs to be arranged differentl . The workout room is small and equipment needs some wor . Elliptical was wobbly and yoga mats were very dirty. Beds were ok but not real comfortabl . Probably wouldn't stay again

Nice economical place to stay. The gym could be a little bit bigger as there is not much room in there and the air conditioner did not work. The breakfast was your typical free breakfast with eggs and various other fruits. The only complaint was it took forever to refill the two carafes.

housekeeping is great and our room was clean. When I checked out I was surprised that the price was higher than I booked through booking .com. The girl at the front desk showed me what supposedly was the agreed rate. I didn't have a screen shot of the $85 I had booked so I had no evidence of the up price. Paid $129 for the first night and $109 for each additional night not the $85 a night I expected. Shame on me for not having evidence to dispute the cost. More shame on them for not honoring the booking g City Room was clean thanks to a great housekeeping staff. I didn't have a screen shot of the booking.com price (shame on me) to push back when they overcharged me. Was supposed to be $85 a night or at least to average that before taxes. Paid $129 the first night and $109 each additional before tax. She said the first night was because they were completely booked. I overheard them tell housekeeping to ask someone to move or pay full price because they wouldn't honor AARP when they were fully booked. Be careful!

I am here once a year and love this hotel. The location is great to our office. I love the staff, they are so friendly and care. Great management team they have. They just renovated and did a great job. Breakfast options are perfect to start the day, hot, healthy meal to start the day. Will be back.

I must say we passed this hotel often but I've never stayed at Best Western. I was extremely impressed when I looked at the site at the rooms. I usually use Expedia and I've found the rooms can be deceptive some times where they look remodeled but it wasn't a quality job or their stinky or both. NOT HERE!!! The lobby's beauty quickly caught my attention. My job requires me to pay attention to the details and I could see the work was done in a true professional manner. My room was clean and I had a wonderful nites rest. They every we're so nice and helpful to accommodate us on a room request for my daughter after we missed their call and needed to extend our stay. Great Job and friendly housekeeping. My children enjoyed the breakfast as well! Breakfast area really clean. Thank you

The front desk guy at check in was obviously frazzled, there was a line to check in, he wasn't all that courteous or hospitable. Once I got to the room, it smelled bad. I went back, they gave me another room, which smelled equally bad and both had dirt visible on the floor. We stayed anyways, my wife got phone calls from the front desk and the maintenance guy banging outside her door at 8am on more than 1 morning of our 6 night stay. They are pet "friendly" but charge an extra $20 per night, per pet! We had 2 small well behaved dogs, that cost us an extra $240 on top of the room charge. I'll stay elsewhere next time.

I loved my stay. I constantly visit Naperville and when I do I always stay here. They're so accomodating and have the best cup of coffee 24/7! Staying here is like being home with family. They have great service.

We recently stayed in this hotel and the staff was great during booking and our stay. The hotel was recently remodelled andthe room was perfect. Clean and well appointed. The breakfast was wonderful with eggs, sausage, biscuits, gravy and waffles. Plenty of fresh fruit and juices. We will stay here again on our next visit.

My husband and step son stayed he night Thursday. I came Friday to join them with our dog. I go to he lobby and get a key (this was around 1PM) and to inform them of my dog/pay for her. Later, around 4pm, I return from a long run with my dog and step son and the reception lady treated me like a criminal. Her language was rude and he connotation accusatory. She said “excuse me did we know about his dog?” Like why would I walk through the lobby to sneak her in?? I was so embarrassed in front of my son. I said yes the gentleman next to you checked us/her in. We go up to the room and I remember actually both he and another gentleman, Matt, both helped me as the first guy had difficulty making a key and needed Matt's assistance. As soon as I got to the room the phone rang. I answer and she said she was surprised because normally dogs are not allowed on the second floor. I said both Matt and the other guy didn't ask us to move rooms when I checked in with my dog. I said we would be happy to move rooms if she would like us to. She said it was too late because housekeeping had gone for the day, and that if Matt had been the one to help me that I was being “untruthful” (yes, she accused me of lying..!!). I said no, BOTH helped me. I was WILLING and even OFFERED to happily switch rooms. And yet I'm being treated like crap. The next morning, we had to wash my stepson's baseball uniform. My husband go to the laundry room. He puts money in the machine for detergent, and nothing comes out. He went down to the lobby and they said it's not their problem, because it's a third-party vendor, and that he should go down the street to CVS. The problem is, it's their hotel. There was no signage on the machine that it was empty. They are responsible for what is in their property. They didn't even offer to give my husband a small amount of detergent, which would be an easy customer service fix, but instead wanted to inconvenience him by making him leave and come back. Finally he gets them to give them a little bit of detergent. Now that we are behind on our laundry and their extreme unhelpfulness in that regard, we can't check out right at 11 AM. At 11:04 our phone rings. I was busy packing and didn't make it on time to pick it up. My husband was in the shower. At 11:08 somebody knocks on the door, and my husband opens it and explained he needs 30 more minutes because of the laundry in the shower situation. At 11:15 somebody else knocks on the door AGAIN. Three interruptions in 15 minutes. HARASSMENT. POOR CUSTOMER SERVICE. ACCUSATORY. As someone who stays in Naperville two nights a week, we had hoped to find an affordable place to be frequent patrons. Not here unless we have no other option. As someone who tried their best to follow rules, only tonave staff mess up (didn't ask s to change rooms, didn't stock their laundry) WE are at fault??? Give me a break.

This hotel works out great when we visit family in this area. Room is clean, decent continental breakfast with many choices and very well attended. Hotel staff is cheerful and helpful. Great value for this area.

Love this place. Its always inviting and the staff are all very kind I look forward to my stay every time. The parking is convenient along with the location. The rooms are clean and very welcoming. Thanks you

My wife and I have stayed at the Naperville Inn several times when visiting our son and family over the past ten years. We have found it to be a comfortable home away from home, moderately priced and a place that keeps up with the times.

I recently stayed at the Best Western Naperville Inn. My stay was very enjoyable. The room was clean and comfortable. The staff was very friendly and helpful. Breakfast was very good. Great value for the price!

I had to come to Naperville for some continuing education for my job. I wasn't familiar with the area and upon check in, the staff at the front desk were very friendly and helpful with recommendations about restaurants in the area. The room facility as a whole is very attractive and my room was nice and tidy. Nice selection of breakfast items waiting for you in the morning to get your morning started off right. Will definitely stay here again if I'm ever in the area again.

Met a friend for a much needed break after finals. Althea and team went above and beyond to make me feel special. I didn't expect that type of service as it is hard to come by. When I come back to Naperville I will definitely stay here. It is close to great restaurants, stores, a movie theater, and easy to get around. I recommend the Whirlpool suite and if you have the means to splurge get their presidential suite. Althea and her team set the tone for my weekend after a long drive. My friend and I loved every second of the trip and it started with our experience with the team at the hotel. Our room was amazing. The only thing I would change is purely a luxury item. Bubbles for the whirpool bath.

Great staff that made it easy to set reservation, put me in a room right away, and the location was great for my business purposes. Staff allowed me to park my Semi Tractor and Trailer behind the hotel.

Clean room. Comfortable bed. Quiet hotel. Ample parking. Easy access to major expressway/toll road system to anywhere in Chicago area. Wide selection of daily hot or cold breakfast choices. Nearby there are a variety of lunch or dinner eateries and delis.

The check-in was perfect. The room was clean. The place was quiet for good sleeping. The breakfast was amazing with a wide variety of foods. The lady working breakfast was great. She loved her job and was very helpful to all of the people.

My husband and I booked this hotel, so we could have a nice place to sleep after spending a day in the city. We decided to upgrade our room to the suite with a Jacuzzi tub. Upon entering the room, it smelt very clean and looked decent.. a little out dated and more like a motel though.(The doors were outside) When inspecting closer though, we began to realize that the room was not worth the price.. When we sat on the end of the bed, it made an awful noise like the metal bottom was bending, the fridge made a weird ticking noise all night, the lamp on the office desk was not plugged in.. and when we crawled under the table to find a way to plug it in, none of the outlets worked on it.. ..There was only one outlet on each night table too, so I wasn't able to charge my phone and use my sleep apnea machine at the same time.. Then we decided to fill up the jacuzzi tub, and the water barely trickled out of the faucet.. It took 40 mins to even get the water line high enough to turn on the jets (which was already luke warm..because of the time it took to fill).. Then when we hit the jet button, it sounded like the tub may explode.. we instantly turned it off and decided it wasn't worth it to take a bath. I then decided to take a hot shower. and to my disappointment, it was very untidy. with a few gross curly hairs in it.. and the shampoo and conditioner smelt awful. We went to bed a little angry.. and decided to confront the front desk in the morning. In the morning, we went to have the complimentary breakfast and it was Extremely crowded.. with no room to even get anything we wanted.. everything was picked through.. (there was still at least an hour and 20 mins left of breakfast) . We ate back at our room and then went to check out. I kindly asked the front desk girl if she would do anything about the Jacuzzi and she instantly asked me if I reported it at the time so we could switch rooms (Who seriously wants to call the front desk in the middle of the night.. and switch rooms.. ???!) She said there was nothing she could do, but we could call her manager tomorrow. So, I called the next day and explained the situation to the manager, and she basically told me that the faucet was suppose to barely come out.. and that's the way its made?? She then said she would go take a look at the tub after I insisted that it didn't seem correct.. and she said she would call right back.. She never did. I'm extremely disappointed. I will never be staying here again

For the money this is a great place to stay. Free hot breakfast. Smoking rooms are available and they have outside entrances to the smoking rooms. The rooms were clean and there are many restaurants in the area.

I brought a group of 55 students and 16 chaperones. The hotel staff was friendly and went above and beyond to accommodate our needs. They allowed my students to use the dining room for recreational time and checked in on us periodically to see if our stay was to our liking. We will definitely be back!

Had a wonderful stay! Matt and Ramiro were outstanding and very friendly as were the entire staff! Clean and very welcoming! We will definitely be returning the next time we are in the Naperville area.

We were basically looking for beds for the night, no special amenities. The rooms were clean, our check-in and check-our experiences were fine. We did need to make a room swap with one of our rooms due to excessive heat. In my opinion, the night clerk could have been a little more helpful and less resistant to the requested change. Breakfast was fine for price. I would stay at this hotel again, in a heartbeat, considering what we needed and expected.

great staff speedy check in , breakfast had a very good variety and was a very nice area to enjoy our breakfast at . Location and access to our appoints was very good Checkout was fast too which is nice when you want to start your drive.

The rooms were very clean and organized, plenty of tiwels and amenities. The staff was friendly and personable, had great recommendations for local food to get. Great overall service from the entire staff!

Over all rooms very clean. Lots of restaurants within a mile or closer. Mattress should have been replaced years ago. Woke up very sore. Breakfast was good but limited, they only had egg and cheese omelet, sausage, biscuits and gravy. Would have preferred scrambled eggs.

My office uses this property whenever we have out of town visitors. Recently when I stayed, I arrived later in the evening. When I checked in, I was given a hand written note and a snack bag from the front desk person that took the reservation for my office. I've never received a hand written note from a hotel, unless I booked an event. Never received one prior to actually checking in...that is appreciation for the business we bring to them!

Clean, convenient, quiet, good breakfast, microwave in room,excellent room. No complaints of any nature. My second time visiting this location. Will return again when in the area. Would have liked a sunnier day, but Best Western does not control the weather.

I have stayed at this particular hotel while visiting family and have always found it comfortable, clean and the people to be very helpful if I needed information about the area. I have no complaints at all for this hotel.

I have stayed in this hotel on several previous occasions and was satisfied with the value. This time though, there was a problem. The room HVAC unit was not working, I alerted the front desk, they sent someone to look at it, he could not speak more than a handful of words in English so it was just a bit difficult to explain the problem to him. I got a call from the front desk a few minutes later and they said the problem could not be corrected until the next day, which tells me the "maintenance" guy probably only knew how to turn the unit on and off. They couldn't offer us a comparable room (king/non-smoking) so we stayed in that one. We kept the door open to get it as cool as possible before closing it before we went to sleep. It was too warm in the room therefore neither of us slept well. NO adjustment on the room charge, no future discount offers, NOTHING. Very disappointed to say the least.

The king size room is so spacious and comfortable, the breakfast is so great as well . The location is awesome because it has 2 banks close by , 4 restaurants close by asin walking distance . The hotel has a great aesthetic and it is so clean , everything about the hall way speaks art from the flooring to the walls . It is worth every penny . I would definitely recommend it for business , couples , family et al . You will not regret it .

My home away from home! I'm always more than pleased with my stay, the staff goes to any lengths to make sure there guests are happy, I used to book online and now I just go straight to the front desk and they match anything online within reason, I cannot express how nice this property is! I've found a new happiness and it's called The Best Western Naperville

Staff = Outstanding Lobby = Immaculate Rooms = Modern and clean Beds = Lots of pillows and great comfort Breakfast = Plenty of options and extended hours You won't find a better hotel in this price range!

Good location for all your travel plans. Polite and professional Management with friendly helpful staff members. Clean fresh rooms. Good breakfast bar. Located not too far from Chicago. Restaurant and shopping malls nearby.

I have been coming for 10 years for business in Naperville. I love the hotel. I have seen the renovations and upgrades over time. It is very nice and thier breakfast really hits the spot! I like that there are so many restaurants I can walk to.

This establishment has provided some of the best customer service I have ever received at any hotel! I would recommend anyone in need of a nice, friendly and extremely comfortable stay, to stay here. I will definitely come back.

Clean, convenient, hot yummy (and free!) nutritious breakfast. But best of all: the kind and helpful front desk staff who welcomed us when we arrived! We will stay here again when visiting the Wheaton area.

During the Polar Vortex, I stayed at the Best Western, to keep warm. They have an extremely clean and friendly hotel. Everyone was so welcoming and they even had hot chocolate ready when we arrived!The complimentary hot breakfast had many choices. We were so pleased with our stay!

I stayed at the Best Western for three nights in the presidential suite while in town for business. Wow, what a nice room, so spacious, luxurious and great WiFi signal! I was checked in by a very professional stafff. This hotel is located off highway I-88 and for me that was very convenient. If you need a break I highly recommend this hotel for it offers full amenities and a nice quiet atmosphere.

Best Western Naperville inn has great customer service, friendly welcoming staff, and clean facilities. The wi-if is always strong and the breakfast is always hot. There is quick check in and check out with plenty of parking.

I recently stayed in this hotel for my short trip in Naperville area. The cheap booking rate has convinced me to book a room at this hotel. When I got to the hotel, I was surprised to see how clean the whole facility is including my room. The furnishings are in good condition and are well maintained. Breakfast offerings may need a little upgrade, more offerings other than just bacon and eggs for for protein but everything else is good. Most notable is the excellent staff service from front desk people, breakfast hall staff and housekeeping, they were all keen on providing friendly and efficient guest service. I sincerely appreciate the great service as a first time guest in this hotel. I will highly recommended this hotel to family, friends and colleague.

matt at the front desk is always accommodating . althea walker is the general manager and is always sure everything is perfect for your arrival. I've stayed here & always found this to be a nice place & convenient to shopping & restaurants

This hotel is awesome! It is always a pleasure to stay here, the staff is always friendly! Breakfast is always good! Rooms are always clean! Would definitely recommend to a friend 10 out of 10 and not think twice about it!

We always feel welcomed, safe and comfortable. Location is good with ample parking. The entire staff treat you as though you are a guest in their home and not a business opportunity. They do their best to meet your requests.

I've been coming back here for business very regularly over the past 6 months. Very friendly staff that will take the time and listen to your needs. Nice building and rooms. Just outside of the downtown Naperville area to be quiet, but close to nice restaurants and the highway for travel needs. The breakfast has a lot to offer in variety and good quality. Great price.

We always feel welcomed, safe and comfortable. Location is good with ample parking. The entire staff treat you as though you are a guest in their home and not a business opportunity. They do their best to meet your requests.

Had to book a room quickly for a funeral. After spending much time searching and reading reviews I decided to stay here. Easy process online and check in was fast. Super nice staff checked us in. Very pleasant and clean driving up as well as the lobby. Hallways smelled fresh with no odors. Room was clean and fresh also. Complementary breakfast has pretty good choices and dining area is very pleasant. We thought this stay was extremely well priced compaired to others in and around area. Would definitely stay here again if ever out that way!

During the extreme cold the staff (Matt and the head of house keeping) were incredibly helpful and friendly when my car would not start. It was a great environment, with nice people, and very affordable. I would definitely stay here again!

The second I called the front desk with some questions Silvi answered the phone so nice and professional. I spent the night here due to weather conditions. Great room, the pillows so nice, everything clean, no weird noises in the hallways. I will go back there in a heartbeat. Silvi plays a key role in front desk.

We stayed here for a business trip. Hotel was close to shopping and many restaurants. Rooms are nice and clean very roomy. Breakfast consist of juices coffee eggs Bacon some days sausage cereals pastries fruits yogurts. Something for everyone. Staff is very friendly and accommodating. Would suggest this hotel to everyone visiting this area.

I had a great stay at Best Western Naperville Inn. The room was great and always very clean and tidy. The staff very friendly and whenever I required any assistance it was always very helpful. Very nice breakfast too. The location was very convenient too. I would definitely recommend it.

I come to town for business weekly and this is the hotel I stay at. Clean, quiet, reasonably priced, and close to places to eat after work. The staff is always friendly. I really enjoy staying the night here.

Love it. Clean and well kept room. Very friendly and accommodating staff. Very well optioned hot breakfast. Great value and close to the Highway. Close to my clients office and planning to stay here next time.

Location was close to the wedding reception I attended and convenient. Staff were friendly and courteous. Wished the room had floors mats against the tile floor. With all the snow and salt it made it hard unloading vehicles and coming in and out of the room without creating a mess.

I certainly enjoyed my stay and the cleanliness of the hotel. The staff was responsive and friendly; the breakfast was quick , easy, and delicious. For me the location was perfect and there are 4 rental car locations in walking distance.--I'll come again!

Our sheets had stains and hairs stuck to them. We noticed that where the fitted sheet was supposed to be on our bed, it was a flat sheet partially tucked in exposing the gross ‘mattress pad' underneath. I use mattress pad loosely because it was really just a piece of wool-type material over the mattress. There was also no actual comforter/duvet on our bed, just a flat sheet and one of those thin yellowish hotel blankets that normal hotels put between the comforter and the flat sheet. I asked for replacement sheets and a comforter, because early December in the Midwest is not exactly a warm time of the year, and I was told they would be brought to my room. The lady arrived with 2 flat sheets and a new blanket and my husband and I were told that this hotel does not have fitted sheets for king size beds. What?? Then as we were changing the sheets on our bed we noticed that she gave us sheets for a full size bed, not a king so I had to go downstairs and get new ones. I mentioned that I felt it was gross and unhygienic for housekeeping to put those items on our bed that are very visibly not clean. I was told that management would be informed, but nobody ever followed up with us. The shower curtain had holes/stains in it, and to top it off we did not get a restful nights sleep there either night we were there because we could not stop thinking about how gross our sheets and bed must be if they can't even bother to put clean sheets on in the first place. Not worth the nearly $200 we spent AT ALL. Avoid this hotel.

The stay was comfortable. Few things to improve are mattress quality , breakfast spread and in room toiletries. Hotel staff was friendly. The front lobby is really nice. But exterior looks kind of motel

The property is located in close proximity to dining , shopping , entertainment and parks. The hotel is clean and recently updated. Staff is overall friendly and courteous. Rate is a good value for its location and amenities.

This property is nothing special but it is clean and more than adequate for an overnight stay. The staff was friendly and helpful. There are a number of restaurants in close proximity including 2-3 within walking distance.

The debacle with Qatar Airways (read that review as well - never fly with them!) left me relegated to hotels and rental cars for WEEKS while I was awaiting what they promised to fix: and never did. In the process, I experienced 2 other hotels and 2 other AirBnBs that were ALL literally horrifying. I will rate them separately; but, I will advise NEVER to stay with AirBnB either. This was a refreshing change of pace. I started with a limited reservation, and continued to extend, once I saw first-hand that this is a safe and reliable property with a great staff. Their initial welcome was tremendous, but they also went above and beyond to assist me, given the extreme circumstances. I will stay here again, if business and life circumstances require me to need a hotel in/around Naperville!

This hotel has been recently updated except for a few things that would really help the experience. The front doors are still “pull open” doors, which makes it difficult when pulling in luggage. You end up wrestling with both the doors and the luggage. The other things are the door locks on the rooms. It would take me 5-8 times each time I went to go into our room because the lock was “sensitive”. I talked to two staff people about this, and was given a few tips to try and get the door open, but not much else. All of the staff were kind and pleasant, so we might stay here again, but the door lock thing was really a pain.

I had the pleasure of staying at this hotel for a business conference that was nearby. To be honest, I had not stayed at a Best Western since I was a kid. I booked my room via Southwest Airlines website and the price was very reasonable. I did arrive before my 3:00pm check-in time. I was trying to drop off my luggage in order to make it to my first conference seminar that was at another nearby hotel. I made it to the front desk and was told they had no clean rooms available. The parking lot definitely didn't look like they were crowded, so I found that to be odd. The rep at the front desk, took down my name, cellphone number, and actually called me when a room was clean and available. During a break I went back to check in. I was cordially greeted, checked in, and given keys. The Best Western company has truly stepped their game up from what I remember as a kid. The rooms were upgraded with modernized. I dropped my luggage off onto the luggage rack in my room in order to be back at conference in time before next session. At 9:00pm, I was done for the day with my conference and was back in my room. That was when I noticed that the ambience of the room was distracting from the details I normally look for. As I thoroughly checked out the room, I noticed stains on the bed, and the shower head in the bathtub looked awful. I didn't even bother to contact the front desk, it was already late at night. I ended up sleeping on some sheets I brought from home and decided to take a “bird bath” at the sink. Disgusting! I forgot to get pictures of the shower, I was over it after that discovery and just wanted to go to sleep. This morning when I checked out, I definitely skipped the included breakfast.

Based on my travel and stay this Best Western from 10/1 – 10/4, the place was terrible and nasty- totally unhealthy. I had dirty floor (my first day, the floor was wet and looked like they mopped with a dirty mop), dirty towels, hair on towels, sink, bed sheet and other places, housekeeping was terrible and area where they served food was kept dirty (tables and floor dirty). The overall stay was terrible and unacceptable. Towels were stained, and I noticed on day 3 of my stay that housekeeping reused towels that were placed on the floor. Towels didn't match, some were white and some were off white/brownish. Towels had hair on them, and not just a strand of hair - multiple strands. Bed sheets were stained looked worn out. When pulled the sheets back, hair and stains very noticeable. Floors without carpet not swept daily, hair, spider webs and dirty. Day 1 looked like they mopped with a dirty mop and didn't think about sweeping before mopping. Stained jacuzzi's and tub. Not that I was going to use the jacuzzi anyway. Location where food was served - dirty floor and tables. I checked in afternoon of 10/1 and in the severing area, there was popcorn on the floor and a few tables were dirty (crumbs). Day 2, 10/2 morning, the same popcorn kernels were in the same place and the same dirty tables weren't cleaned.When I asked for clean towels, I was given two towels, which 1 was stained - large brown noticeable stains. This was a terrible experience and I'm disappointed. Management has a lot of work to do.

The room was very clean and comfortable. Breakfast was typical, but hot items were hot and kept filled. The sign said Gluten Free items when requested. Cheerios was the only offering. There was some fruit. The location is a block from a mall with numerous wonderful restaurants.

This is just an average Best Western hotel that take larger animals which is what we needed. Pet friendly room was adequate but not much green area for dogs to do their business. Room was fine, a little run down. However, again, it had what was needed for the trip. Not a lot of hotels that are per friendly for larger animals out there.

Staff was not as attentive as they could have been. Always preoccupied with paperwork. Breakfast was OK not spectacular. Would like fresher items. Room was nice but the bed was hard. Tossed and turned to get comfortable.

Clean, comfortable, cost-effective room - good lighting, reading chair, comfy bed, desk area, refrigerator in the room too. The hotel managed to get our family in three rooms on the same floor - most helpful and we really appreciated that effort. Breakfast was more than decent for the type of breakfast (precooked buffet), area was kept clean and well-stocked (those cooks were busy!) There is no pool however.

Do i need to say anymore? This was a comfortable room and bed. The bathroom was very clean, as was every other part of the hotel. The breakfast was magnificent with a wide selection of top tier breakfast food. I would definitely stay here again and recommend to friends.

We came through last night real late. Arrived about 2:40 in the morning, Joseph was really helpful and professional. He made the process easy and pleasant for us. The hotel is nice and clean, we would definitely stay again.

1st the photos were deceiving when I thought I had picked a SPA room and when we arrived it was not the case. But the awesome front desk felt bad and did offer us an upgrade to a spa in the smoking section, ewww the smell was bad but we went and picked up some candles because I wanted that tub. So we made do for the next 2 days. However we could hear a couple in the next room "enjoying themselves" most of both nights in a row so that was interesting. The breakfast was a serious joke. Very tight budget style with instant oatmeal and horrible sausage patties. I honestly wouldn't stay again.

We were there's few days ago. The hotel was spotless and comfortable. We like the convenient location as it was near some friends house. We thought the staff was pleasant and and they wanted to make sure we had a good stay. The complementary breakfast was better than most others.

Great place to stay. Friendly staff. We had no problems at all. Convenient location to the highway. This hotel does not have a pool but the kids still enjoyed themselves. No problems with finding a table at breakfast.

When searching for hotels in the Wheaton area, I was surpised to see this property come up at an extremely competitive price. We ended up staying for three nights in July, and found little to complain about, other than the breakfast area getting a bit crowded at peak times. It's a very good-value option.

My wife dubbed this Glamping, as in glamorous outdoor camping. Prices are low, but you get what you pay for. The room had ants, the room air conditioner unit gave my wife and I sore throats and runny noses, the WiFi was worthless, as it did not work, and my gift cards were declined. I guess you could say that this was our last Best Western experience.

This was a wonderful hotel. It was clean and in a great location. It was quiet and safe. The night staff was very friendly, however the morning staff was a little gruff. They had a good area to walk dogs. It was clean.

We went to Naperville for a long weekend. We received excellent service from the Best Western. Clean room with great WiFi, fridge & microwave. Family really enjoyed the breakfast in the mornings. Within walking distance to several places. Thank you for taking care of us!

The entire staff from the general manager on down were fantastic! They were attentive and would help you with anything. We loved the morning breakfast. They had Dunkin Donuts which is my favorite to go along with my coffee.

When we first arrived we were told they didn't have a room for us despite our reservation. They managed to find us a room after a long wait. Beds were small. We had a room for four but only towels for 3 and bathroom supplies for two. The toilet didn't flush properly. Hotel was quiet and clean, which was nice.

The rooms & halls are beautiful! The breakfast was full of lots of options! My in-laws had a dog with them & were given a room with an exterior door & laminate flooring, which was nice for them to not have to worry about ruining carpet. Our room was an interior one & as they were nearly full, we were put in the presidential suite! My kids were disappointed by the fact that there wasn't a pool, but the large jetted tub in our suite made up for it!

This hotel has very small beds and they are very uncomfortable. The air-conditioning did not work and was not fixed. We we're informed that they would check for another room to move us to but never got word back about the issue until we were about to check out the following day at 11:30. It cost the same as other hotels in the area but lacks comfortable beds, air-conditioning that works and didn't have amenities like a pool to offer. I will not be staying at this hotel again.

We stayed here recently for a special event. Our room was clean and the recent renovations were very nice. The staff was super friendly. The breakfast was great with a good mix of options. My daughter loved the strawberry waffle option! The ladies who kept up the breakfast room did an awesome job. The area was kept very clean and nothing ever ran out! They were also very friendly and full of smiles. . The rates were good but combined with the fact that I got a great discount as part of my employer's Employee Discount Program made it even better. If we are in the area we will definitely stay again.

First stay in Naperville, the hotel was great. Convenient location, clean and quiet throughout the weekend. Breakfast worked just fine in the morning and overall pleasant stay. I would stay again for sure.

Nice and clean. Great breakfast! Very busy forgot to ask for a roll away at check in and was unable to get one before bed because they were out. Very centrally located close to lots of restaurants and shopping.

I would give this hotel 5 stars, except for the fact that the walls are paper thin (TIP: turn on AC/Heat/Fan for ambient noise to reduce your neighbor's noise). We slept well here when it was quiet, and terribly when our neighbors were active. One set of neighbors (room 102) woke up at 6am and had loud phone conversations, and the others (room 100) were late night talkers that kept us up late. Not a great combo... Otherwise, we found the staff to be exceptionally helpful, friendly, and knowledgeable of the local area. The rooms are lovely, comfortable, and have fantastic shower heads with ample hot water and towels (and luxurious bath products). Their coffee is good, their breakfast is average but fresh. We'd stay here again, but probably only in a corner room.

We always stay here when visiting family in the area. We never have had a bad experience. The staff is pleasant to deal with, the rooms are clean, the beds are comfortable with plenty of pillows, and the breakfasts are delicious.

Rowena helped me and my fiance check in quickly and efficiently. She was so sweet and accommodating wanting to know if we needed anything and what she could do to create an even better stat for us. Definitely will come back especially is Rowena is working here!

Nothing special...has all the imminities you might want Clean and had no problems...wasn't noisy...that's a plus in my book...has continental breakfast...exercise room...no pool or jacuzzi and that is a plus for me...so not happy there...but all else was good

This is the second time we have stayed here and it is done being renovated and is very clean. The free breakfast was definitely delicious and appealing especially with the fresh flowers on every table.

The staff worked together to make sure your every need was met. They really cared. Even at 10 o'clock at night, there were two receptionists there to check everyone in. NO wait. The room was clean, comfortable and had everything we needed.

I stayed at the hotel after a long day at work and was welcomed by a very friendly Receptionist. The room was very clean and comfortable. After 5 hours of amazing sleep in the cozy bed I returned to work nice and refreshed. Before returning to work and had a chance to pop in and enjoy a nice hot breakfast. Thanks so much for a great experience!

Loved that they had pet rooms available, for an added cost. The room had tile floor, instead of carpet which was nice. The room was clean. I was a little disappointed in the size of the beds, we had 2 full size beds, just a little small, but still sufficient. The place has been updated a remodeled recently, it was pretty nice, and the price was right, overall a good value. Also note this hotel does not have a pool.

How refreshing to find such a nice hotel and a great price. Freshly remodeled, very modern and clean, friendly staff. Great price for the area! Basic breakfast options, but nice. Would stay there again

This is the second time I have stayed here. It is a nice hotel for the price and they breakfast is very good. The staff was friendly and was able to get me a room in the middle of the day so I could work a little before I attended my afternoon meeting.

The staff is always very helpful and attentive.. I enjoy staying here everytime...Breakfast is always good and hot...The kitchen staff was attentive on what needed to be restocked and hot and ready for the crowd...Nice hotel by far the best I've stayed at so far.

We received a smoking room which was the only room available, due to late check-in. Unfortunately, the room was saturated with smoke to the point that it was in my clothes and everything had to be washed. That being said, the staff was very friendly, the breakfast was very nice, coffee very fresh, and room extremely clean. The mattress was not so great as it sagged in the middle. The hotel was quiet. The price was very affordable. Mixed review. It would be a higher review had the mattress not been saggy in the center.

A complete disaster from start to finish. Reservation was not recorded. I have mobility issues and the only room available was very far from breafast room. Overall uncaring staff offered excuses rather than solutions.

Superb room, and especially for the price. Recently updated, bed was comfortable, and heating/AC system were perfect. We were able to adjust the temperature to our liking which is extremely difficult at many hotels. We stayed there for a week while visiting our son and will definitely be back!

Was here with Wife and Daughter. Cute, newly renovated hotel. (cute was wifes word) Nice breakfast, Quiet lobby and hallways. Great staff on duty as the night woman who checked me in was a dear and the gentleman at front desk Matt was a great help the following morning. Frequent this area quite often and this will be our place of stay when in town.

Newly renovated. Very clean, even corners and baseboards dusted.The staff was very friendly, and even helped with a personal problem when we arrived. Breakfast was a good selection. It had some healthy choices with fruits, and your typical waffles, breads etc. They offer almond milk. Very nice stay. My bed was comfortable, and no issues. I will stay again if in the area. It was nicer than our friend's hotel who paid double the money.

My husband & I spent the weekend in Naperville. It is a clean, & pretty city.. So many different places to shop.. You can definitely buy just about anything... Also a hugh select of great restaurants, & cool places to eat. Best Western was a nice place to spend the night. Great Breakfast in the morning too!! Front desk is so welcoming!! We will be back..

My girlfriend and I recently planned a small weekend getaway for our anniversary. We recently stayed at the best western Naperville inn and everything about this hotel was amazing to the awesome hospitality and very friendly staff. If your looking for a small getaway this is the perfect place to stay with everything you need within the radius of the hotel and for a good fair price.

Normally I don't take the time to write a review unless service is extremely bad but that's not fair to the most excellent service hotels, restaurants etc. I'm not alone at this bc we're all busy. But I felt compelled to write a thoroughly glowing review here because they deserve it. Can't say enough about the staff, in particular Ms. Althea. Always gracious and with a wealth of knowledge about her business, never without a smile or a quick way to solve any issues, her staff follows her example to offer great service. They're all just amazing at what they do!! At a moment's notice they can accommodate requests like rollaway beds, late checkout, any toiletry you forgot to pack, as well as immediate housekeeping or maintenance needs, are all very competent and friendly as they do so. I cannot find any fault with this hotel! They have a 24 HR fitness room and a laundry onsite. Best Western Naperville has provided me with 8 free nights in December alone, and 2 so far in 2018! 2 minutes from I-88, bus stops across the street, 5 minutes from Naperville's River walk where people can always be seen walking around even in below zero temps to get to great shopping like Ann Taylor & the Gap along with great dining like Hugo's/Rosebud/Morton's, & live music at Ballydoyle. The hot breakfast bar provides eggs, bacon or sausage, waffles along with Dublin Donuts (staff can attest these are my faves!) & the typical items like bagels, toast and cereals. I strongly encourage creating an account for Best Western Rewards program. Totally free, not only so you get non-expiring points, but you also get nightly rates online as a member that cannot be matched online or in person at the desk. It's really worth it even for casual travel, as infrequently as I stay here.

This room is very centrally located with easy access to any stores you may need. They have awesome tubs in their King rooms. Suggest staying here. Rooms are clean and nicely updated and the staff is very friendly.

My boyfriend and I have 7 children between the two of us, and needed a little weekend getaway. Best Western was close to home, a great value, the staff was amazing, it was beautiful and clean & the breakfast was a nice little treat in the morning!

We check in the front desk staff was very friendly we check in to a king room with a hot tub they have some very good rates the whole was has been remoleded very nice we stayed here for 5 days the room service came ever day and cleaned the room very good I left my sweet pants and t-shirt on the bed she folded my clothes and made the bed I was very happy one day I sleep in and the maid came back after 12:30 I thought was nice the shower has very good water pressure and some very hot hot water. I will be coming back to this hotel again.

I got a great deal on this location. Front desk is great! Though finding the hotel's phone on Expedia was impossible. Rooms are clean and comfy. The fridge in room was loud and so is the bathroom fan. Breakfast was cold. Then I found out they had omelets later. I was the only tip left in the jar. Most Best Westerns are great. So may be it is a bad day.

staff was very nice and approachable. i only wish that there was a better way to enter and exit. the complimentary breakfast is decent but i think there should be a little more variety and a little more accommodating to gluten sensitivity as well.

The front desk folks are super friendly and helpful - I had to check in at the last minute after switching some travel plans and they accommodated me and offered a great low price. The room was clean and "ok" in terms of comfort. No complaints. But also no "wow!" factor. Just satisfying. No more. No less. The one issue I did have was downstairs in the lobby and dining area. They seemed to endlessly be cleaning with what smelled like Pinesol. If you like that - you'll love this place. Personally, I'm sensitive to chemicals and smells, so it really triggered my allergies.