Best Western Hotel Naperville Inn,  Naperville

4.0/5  - based on 498 guest reviews.
1617 Naperville Wheaton Road, 60563-1524, Naperville, United States - See map
+1 630 505 0200 +1 630 505 4291

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
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based on 498 traveler reviews
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For a small city, Naperville, Illinois has no shortage of things to do - and the Best Western Naperville Inn is the perfect starting point for exploring all that the area has to offer! While our convenient location along the I-88 business corridor appeals to corporate travelers visiting Alcatel-Lucent Technologies, Navistar®, Fermilab, Kraft Foods and other local corporations, we also offer easy access to Naperville's most popular attractions. Enjoy the thrill of collegiate sports at nearby North Central College, Wheaton College or Benedictine College, or score on designer duds at the Chicago Premium Outlet Mall. Indulge your inner culture buff with a performance at Wentz Concert Hall or spend hours strolling along picturesque paths and bridges through the Naperville Riverwalk, located just two miles away. This Naperville hotel is also a great spot to come home to after a day of finger-licking fun at the annual Ribfest, voted one of the country's best BBQ events. Our top-notch customer service and affordable rates are only part of the appeal of this pet-friendly Naperville hotel. Guests enjoy modern and spacious rooms with features that include high-speed wired and wireless Internet access, cable television with HBO®, a microwave, refrigerator and a complimentary continental breakfast each morning. Additional hotel amenities include an exercise facility, meeting room and free parking. The Best Western Naperville Inn is also only 25 miles away from downtown Chicago and O'Hare International Airport. We're just north of nearby Bolingbrook as well. Book today and save! We are a pet-friendly hotel, however pets are restricted to the 1st floor only. Please call hotel prior to arrival to confirm availability.

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Room 1

Guest reviews


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based on 498 guest reviews
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NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
238
Verygood
 
154
Medium
 
63
Poor
 
27
Horrible
 
16
Business Business 145
Couples Couples 105
Family Family 141
Friends getaway Friends getaway 44
Solo travel Solo travel 42
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Naperville Inn,Naperville
  • 5
    « Clean, Cozy and Comfortable »

    I stayed at the hotel after a long day at work and was welcomed by a very friendly Receptionist. The room was very clean and comfortable. After 5 hours of amazing sleep in the cozy bed I returned to work nice and refreshed. Before returning to work and had a chance to pop in and enjoy a nice hot breakfast. Thanks so much for a great experience!

    4
    « Nice pet friendly place at a nice price »

    Loved that they had pet rooms available, for an added cost. The room had tile floor, instead of carpet which was nice. The room was clean. I was a little disappointed in the size of the beds, we had 2 full size beds, just a little small, but still sufficient. The place has been updated a remodeled recently, it was pretty nice, and the price was right, overall a good value. Also note this hotel does not have a pool.

    4
    « Sleek and chic at a great price! »

    How refreshing to find such a nice hotel and a great price. Freshly remodeled, very modern and clean, friendly staff. Great price for the area! Basic breakfast options, but nice. Would stay there again

    4
    « Nice Staff - Good Value »

    This is the second time I have stayed here. It is a nice hotel for the price and they breakfast is very good. The staff was friendly and was able to get me a room in the middle of the day so I could work a little before I attended my afternoon meeting.

    5
    « Great hotel »

    The staff is always very helpful and attentive.. I enjoy staying here everytime...Breakfast is always good and hot...The kitchen staff was attentive on what needed to be restocked and hot and ready for the crowd...Nice hotel by far the best I've stayed at so far.

    3
    « Smoking room but very clean »

    We received a smoking room which was the only room available, due to late check-in. Unfortunately, the room was saturated with smoke to the point that it was in my clothes and everything had to be washed. That being said, the staff was very friendly, the breakfast was very nice, coffee very fresh, and room extremely clean. The mattress was not so great as it sagged in the middle. The hotel was quiet. The price was very affordable. Mixed review. It would be a higher review had the mattress not been saggy in the center.

    1
    « There are better choices »

    A complete disaster from start to finish. Reservation was not recorded. I have mobility issues and the only room available was very far from breafast room. Overall uncaring staff offered excuses rather than solutions.

    5
    « Pleasantly surprised! »

    Superb room, and especially for the price. Recently updated, bed was comfortable, and heating/AC system were perfect. We were able to adjust the temperature to our liking which is extremely difficult at many hotels. We stayed there for a week while visiting our son and will definitely be back!

    5
    « Traveling with Family »

    Was here with Wife and Daughter. Cute, newly renovated hotel. (cute was wifes word) Nice breakfast, Quiet lobby and hallways. Great staff on duty as the night woman who checked me in was a dear and the gentleman at front desk Matt was a great help the following morning. Frequent this area quite often and this will be our place of stay when in town.

    5
    « Newly renovated. Very clean, even baseboards and corners dusted. Very friendly staff. Breakfast was a variety of foods. »

    Newly renovated. Very clean, even corners and baseboards dusted.The staff was very friendly, and even helped with a personal problem when we arrived. Breakfast was a good selection. It had some healthy choices with fruits, and your typical waffles, breads etc. They offer almond milk. Very nice stay. My bed was comfortable, and no issues. I will stay again if in the area. It was nicer than our friend's hotel who paid double the money.

  • 4
    « Naperville Best Western »

    My husband & I spent the weekend in Naperville. It is a clean, & pretty city.. So many different places to shop.. You can definitely buy just about anything... Also a hugh select of great restaurants, & cool places to eat. Best Western was a nice place to spend the night. Great Breakfast in the morning too!! Front desk is so welcoming!! We will be back..

    5
    « Relaxing getaway »

    My girlfriend and I recently planned a small weekend getaway for our anniversary. We recently stayed at the best western Naperville inn and everything about this hotel was amazing to the awesome hospitality and very friendly staff. If your looking for a small getaway this is the perfect place to stay with everything you need within the radius of the hotel and for a good fair price.

    5
    « Truly the BEST! »

    Normally I don't take the time to write a review unless service is extremely bad but that's not fair to the most excellent service hotels, restaurants etc. I'm not alone at this bc we're all busy. But I felt compelled to write a thoroughly glowing review here because they deserve it. Can't say enough about the staff, in particular Ms. Althea. Always gracious and with a wealth of knowledge about her business, never without a smile or a quick way to solve any issues, her staff follows her example to offer great service. They're all just amazing at what they do!! At a moment's notice they can accommodate requests like rollaway beds, late checkout, any toiletry you forgot to pack, as well as immediate housekeeping or maintenance needs, are all very competent and friendly as they do so. I cannot find any fault with this hotel! They have a 24 HR fitness room and a laundry onsite. Best Western Naperville has provided me with 8 free nights in December alone, and 2 so far in 2018! 2 minutes from I-88, bus stops across the street, 5 minutes from Naperville's River walk where people can always be seen walking around even in below zero temps to get to great shopping like Ann Taylor & the Gap along with great dining like Hugo's/Rosebud/Morton's, & live music at Ballydoyle. The hot breakfast bar provides eggs, bacon or sausage, waffles along with Dublin Donuts (staff can attest these are my faves!) & the typical items like bagels, toast and cereals. I strongly encourage creating an account for Best Western Rewards program. Totally free, not only so you get non-expiring points, but you also get nightly rates online as a member that cannot be matched online or in person at the desk. It's really worth it even for casual travel, as infrequently as I stay here.

    5
    « Great Rooms, Great Tubs »

    This room is very centrally located with easy access to any stores you may need. They have awesome tubs in their King rooms. Suggest staying here. Rooms are clean and nicely updated and the staff is very friendly.

    5
    « Very friendly and professional staff. A fantastic getaway »

    My boyfriend and I have 7 children between the two of us, and needed a little weekend getaway. Best Western was close to home, a great value, the staff was amazing, it was beautiful and clean & the breakfast was a nice little treat in the morning!

    5
    « Very nice hotel »

    We check in the front desk staff was very friendly we check in to a king room with a hot tub they have some very good rates the whole was has been remoleded very nice we stayed here for 5 days the room service came ever day and cleaned the room very good I left my sweet pants and t-shirt on the bed she folded my clothes and made the bed I was very happy one day I sleep in and the maid came back after 12:30 I thought was nice the shower has very good water pressure and some very hot hot water. I will be coming back to this hotel again.

    3
    « Inconsistent experience.... »

    I got a great deal on this location. Front desk is great! Though finding the hotel's phone on Expedia was impossible. Rooms are clean and comfy. The fridge in room was loud and so is the bathroom fan. Breakfast was cold. Then I found out they had omelets later. I was the only tip left in the jar. Most Best Westerns are great. So may be it is a bad day.

    4
    « good stay »

    staff was very nice and approachable. i only wish that there was a better way to enter and exit. the complimentary breakfast is decent but i think there should be a little more variety and a little more accommodating to gluten sensitivity as well.

    3
    « Nice »

    The front desk folks are super friendly and helpful - I had to check in at the last minute after switching some travel plans and they accommodated me and offered a great low price. The room was clean and "ok" in terms of comfort. No complaints. But also no "wow!" factor. Just satisfying. No more. No less. The one issue I did have was downstairs in the lobby and dining area. They seemed to endlessly be cleaning with what smelled like Pinesol. If you like that - you'll love this place. Personally, I'm sensitive to chemicals and smells, so it really triggered my allergies.

    5
    « Best Western: One of the best! »

    I really got my money's worth. From the time of my arrival until I left, I didn't encounter any problems. The lady my wife and I met at the counter was very courteous and helpful. The rest of the staff turned out to be equally reliable.

  • 5
    « Great Location »

    This is a very comfortable hotel in a good location. The check-in/out area is welcoming as is the staff. The breakfast has good variety of items with a hot dish that varies daily. This was my fourth stay at this hotel, and I'll stay there on my next trip to Naperville/Lisle.

    5
    « Gem! »

    The Naperville Best Western has recently remodeled both interior and exterior with bright and attractive style furnishings. The desk staff is very friendly and helpful even at night or early morning arrival. The rooms are very attractive, clean and quiet. We've stayed here for years, sometimes for several days and appreciate the microwaves and refrigerators.

    5
    « Fabulous experience, »

    This was a wonderful location to stay. Shopping of all kinds is within a 20 minute drive as are many excellent restaurants. The staff was outstanding.. Very friendly, curteous and helpful especially since we have not stayed in Naperville before. We went to relax, shop and enjoy some great food. Perfect people and room accommodations

    5
    « Comfortable stay »

    Clean room, hard mattress, old straight shower bar for the tub (I prefer the newer bowed bar so the shower curtain doesn't stick to me), helpful staff when I requested information, Wi-Fi kicks on and off but it was usable.

    5
    « Beautifully Remodeled Hotel! »

    This hotel was just recently remodeled. It is beautiful! We love the new rooms and the nice lobby. Free papers and a great breakfast add to the amenities. The staff is very accommodating. With a location really close to the highway, this hotel is a great place to stop for the evening. The price is very good also.

    4
    « Visiting Friends »

    Location is great, price is great and recent remodel has really make this hard to beat in this area. A number of good restaurants close by as well as needed shopping facilities.Staff very helpful and room décor is fine a-s is the cleanliness. Breakfast is adequate.

    5
    « Good time in Naperville »

    We wanted to spend a few extra days in the Chicago area prior to a meeting with out the expense of more days in a downtown hotel. On the advice of a friend we chose the Best Western Naperville Inn. It was a good choice. We arrived via Amtrak, so were without a car. Hotel staff arranged a taxi for us at a flat fare to get to the hotel, and provided good advice on restaurants, of which several are within walking distance of the hotel. There is also bus service nearby to get to the train station or the downtown area. Breakfast was quite good and the staff was very attentive, keeping the buffet stocked and the tables clean, much better than most places we have stayed. It is clean and quiet, and everything in the room was in good working order.

    5
    « Very clean. Very new decor. Great staff »

    It smells new, it looks new, and you feel like royalty. I'm not kidding! The staff is really friendly and very attentive. Do you like breakfast? I've never seen a better spread at a hotel. Bacon? Did someone say bacon? Waffle maker, pancake maker, bacon (mmm.. bacon...), eggs...cereal, yogurt, muffins, donuts...yes, I said donuts, and not the individually wrapped kind. Very nice place, easy to get to, right off of IL-88. Convenient, quiet, and cozy. Enjoy it!

    5
    « Standard »

    Excellent location. Stores and restaurants were close by. Interstates nearby. Likes the places we could jog. Great breakfast selections and quality. Plan on going back if in the area again. You need to try the place!

    5
    « Finally, a hotel for non-smokers! »

    Unlike Comfort Inn, Red Roof, and others in this price range, Best Western takes the preferences of non-smokers seriously! Thank you Best Western Naperville! (Trip Advisor itself, however, is not at all helpful!)

  • 4
    « Good value »

    Great value for the location. Continental breakfast was better than expected. Room was adequate. Hallway noise was minimal. Staff was courteous. The bathroom was substandard for cleanliness, but minutes after reporting it the staff took care of it.

    3
    « Pet Friendly »

    I have stayed at the hotel in Naperville twice. Both times we had problems with the key cards. This time we found the room not to be as clean as it should. I reported the problem the first night but the next day no change. Otherwise, beds were comfortable, breakfast was great and they have very spacious rooms which was a plus due to having our pet with us.

    4
    « Exceptional value, well-run hotel »

    While it is dated, the rooms are comfortable, clean, and the staff are superb. There are plenty of outlets for electronic gear. The hot breakfast is very well done, they should include fresh fruit. The breakfast staff are very helpful, as is the rest of the staff.

    5
    « Care Matters »

    The manager took time out to talk with me about online services and the vantage of calling best western directly. I appreciated his counsel as that had a bad experience with an online service. Another staff member was helpful with restaurant recommendations in the local area.

    5
    « Great Stay! »

    My wife and I have stayed here several times on our way to Indiana. We have ALWAYS enjoyed the accommodations, amenities, service and friendly clientele. This is our ?go to? destination for motel accommodations in Naperville. Russ & Andrea Eigen, MN

    5
    « Great location and great staff »

    Great staff and great location location close to the expressway. The hotel shares a parking lot with the best Chinese restaurant in the Chicago area. Walking distance to CVS Drugstore and across the street is Buena Beef serving good "Chicago food." The hotel room was not grest but it was a 85 90% because of caulking in bathroom.

    5
    « Great locatoin »

    This was the first stop on my route home and it is perfectly situated to may my travels easier. Easy access to local restaurants and close to the I-88 made this part of the trip easier. The staff was friendly and attentive!

    5
    « Worth the price »

    Perfect for what we needed. Close to our family and family's school. Great value for the price range. Wonderful quality for the price range. Staff was very accommodating and attentive. I usually worry about quality and cleanliness at this price point but bed, bathroom, fridge and microwave we all top notch.

    5
    « Pleasantly Surprised »

    We used to live in Naperville, IL and have never stayed at the Best Western in Naperville before. The BW has been there for over 30 years so we weren't sure what to expect but since they allow pets, and the price appeared to be very competitive, we decided to give it a try. We were glad we did. The hotel public spaces and the rooms have all been recently remodeled so it's almost like a brand new hotel. The morning breakfast was very good. The front desk staff were very helpful and personable. We would most likely stay at the BW again when we come back to Naperville.

    4
    « Nice Stay »

    Easy check in, overall a nice stay. Two queen beds were really two full size beds. Very small! Room was also small but for one night it was perfect. Breakfast wasn't the best but not the worst. Dogs are allowed. Parking was close to room but had to go into building and down a hallway with all of the luggage.

  • 5
    « Business trip in the Western Suburbs »

    Training class for my job. Through the union that I am affiliated with in Postal service. There is no more for me to say in regards to my stay at the Best Western in Naperville, Illinois. Great visit.

    5
    « Excellent place to stay »

    Very nice hotel. Clean rooms and nice breakfast. Very satisfied with the price per night stay. Would stay there again and recommend to others. Rooms were very quiet did not hear any noise from other rooms or from the outside.

    4
    « Place To Stay »

    I would like to express my thanks and appreciation for the service and care I received at this particular branch of Best Western Motel. I was on business trip in your area , and I wanted it to be perfect for my planed meetings with Verizon . Your staff did not disappoint me, even housekeeping was great too. I have decided to stay with you again on my next revisit in the area. Keep up good work and congratulate your entire staff and pass on my personal THANKS to each and every one.

    5
    « Returning to Naperville »

    Nicely updated rooms. I have stayed here before. The new rooms and quiet air conditioning were a nice improvement. Hot breakfast downstairs was convenient. Great Chinese restaurant was next door. I would stay there again. FedEx and Starbucks were not far away, too.

    3
    « Getting a good room is like rolling the dice I changed rooms 4 times in 4 days and when I finally found the perfect room »

    I change room four times in four days when I finally found the perfect room they told me I couldn't have it because someone else needed the room and it reserved one of the room smell like the bed had been Peed inThe breakfast is pretty good and the staff is friendly

    4
    « Best Western Naperville »

    Nice value. Friendly staff. Very accommodating.Many amenities and food options near by. Quite, clean and nicely appointed rooms. Lobby is small and breakfast room is mid-sized. Elevator is very slow but stairs are available.

    4
    « Good stay »

    Staff is quick to make sure your accommodations are met. My room was not fully cleaned and the receptionist quickly changed my room which was extremely clean. I was pleased with the breakfast as well.

    2
    « The bed that creaked (loudly!) »

    Given its good ratings, we reserved a room at the Best Western Naperville and asked for a quiet location which the staffed honored by giving us a room at the back of the hotel. Even though the hotel is situated between several busy roads, our room was quiet, clean, and furnished in standard hotel fare. However, even when set on High Cool, the air conditioner put out tepid air at best --- it was far cooler in the hallway than in our room. However, the big surprise was the noisy bed. As if balanced on rusted springs, the bed made a loud sound whenever you sat on it, and likewise, whenever you twisted and turned during the night. I spent more time throwing off covers in an attempt to get cooler and trying to keep the bed from creaking (so that it wouldn't wake up my husband) than I did sleeping. Our experience may be a fluke, an exception for this hotel, but I wouldn't want to take a chance of losing sleep by a repeat visit.

    5
    « Returning customer »

    I am a returning customer. I was amazed by the remodel. The facility is gorgeous!. The rooms are always clean. Never an issue. The breakfast is good. However the key is to get up early to avoid the rush and overcrowding in the dining area. The rewards program is a smart marketing tool that will be utilized by returning customers such as myself. Thank you for everything. See you in October!

    5
    « GREAT PEOPLE! »

    I was passing through town and stopped in at the Hotel. These are the nicest people. The service is excellent and they went above and beyond with giving me directions and food suggestions. The little blonde lady behind the counter had me laughing in stiches!! Thank You for a great stay! Plus the hotel looks completely remodeled!

  • 2
    « Worst Service »

    I stayed for 3 days, water problem in the bathroom, room was not cleaned well, lot's of noise outside the room, reported all the issues to front desk and no one is ready to take necessary action, I won't recommend this hotel for any one.

    5
    « Great Stay »

    I shopped hotels in the Naperville area for price and value for a 2 night stay. Cleanliness was my top priority, and this property did not disappoint. After reading reviews, I selected the Best Western. The rooms were spacious and newly remodeled, and everything felt fresh about the property. The bed was comfortable, the pillows were good, and the TV was a larger screen. It was a combination of interior/exterior corridor, and we had an exterior pet friendly room which had the vinyl "wood plank" floor (clean!) covering. The staff was very accommodating and allowed us use of the breakfast area for carrying in dinner and visiting (we had 5 rooms with family). Everyone in my group commented about how nice the rooms were, and how clean everything was. I cannot think of one negative experience with our visit. It was that good. I would definitely stay here again, and would recommend to others as well.

    3
    « Best Value of the Year »

    We booked this hotel before attending a wedding. The interior renovations were complete & they were starting on the exterior. There were just little things that wouldn't work like the Wi-Fi, not good picture on some TV channels, and the bath tub stopper was broken. On the good side, my wife & mother-in-law loved the modern looking interior and the breakfast buffet was amazing. Best of all, the price was much cheaper than other hotels in the area and despite the things mentioned above, it was a good stay. I would seriously consider this hotel if I stayed in this area again.

    3
    « New staff either less than competent or under staffed »

    I had requested early check-in. I know that cannot be guaranteed, so when I arrived about 11:00 AM I asked if early check-in was available for the room I'd reserved. After a lengthy conversation, all in rapid-fire Spanish with a man dressed in coveralls standing near the desk, who looked at me then gestured me away impatiently, the desk clerk said they were just starting to service the floor my room was on. I could have a room at noon. Fine. I returned at noon and checked. This time the desk clerk made a phone call (I assume to Housekeeping) and again after a lengthy Spanish conversation I was told "12:30." At 1:30, informed of yet another delay, I canceled my reservation and went to a nearby hotel where I got right in. In the past, the management at the desk was well trained and had excellent customer service skills. The staff did an excellent job. This trip, however, I did not recognize anyone from previous stays and I assumed ownership and/or management changed hands. The whole atmosphere was that of "herding cats." In the Best Western's defense, they were advertising on their outdoor sign for housekeeping help. They may have been badly understaffed. Regardless, there are many hotels in that area. The Best Western Naperville Inn has been permanently removed from my list of places to stay when in the Naperville area.

    5
    « Very nice hotel at an affordable price »

    BW hotel provides all that is needed to enjoy a nice stay at a good price. It is all clean, quiet, secure and confortable. Complementary breakfast is a welcome addition to being guest at BW. Rooms are really nice and confortable. Parking is a charm and secure. BW is definitely a very good pick in the Naperville area.

    5
    « Great hotel »

    This was a great place that is doing some upgrades. The staff was very friendly and helpful. I will stay here again. They are close to food and to the interstate. The Jr. suite is an amazing room to get for a great rate.

    1
    « Worst stay ever »

    This was the worst hotel I have ever been to I might never stay at a Nother best Western because of this hotel. The manager just respected my wishes. The AC did not work the room was at 82°. They also charge me extra money for staying two hours over leave time

    1
    « Awful awful awful »

    So I guess my old review got deleted because maybe it hurt someones feelings? PLEASE save yourself the disappointment and book somewhere else. I might be hindered in explaining what exactly happened because last time it got deleted. They completely screwed me over as I tried to block rooms for my wedding. If you need to block rooms for a wedding or event I suggest you go elsewhere. They are EXTREMELY unprofessional Mary Pat literally said "I can't talk to you right now" and turned her back to my mom when she was confronted.They blame each other when something goes wrong and won't take responsibility for their own mistakes and actions. Save yourself the torture and book somewhere else.

    2
    « Disappointed »

    I made a reservation 1 week ahead of time for a jacuzzi room. I requested check in at 130pm on my arrival day. I called 2 days prior to make sure I could do that. They said call the morning of and we can tell you for sure. I called the morning of and was told one min they would check with housekeeping he came back on and said yes come anytime it will be ready. I was coming from over an hour away and got there at 2pm the lady behind the desk tells me we never tell people they can check in early as if I was lying. she proceeds to tell me the room isnt ready have a seat. Angrily took a seat and tried to remain calm. I made this reservation through Best Western website. About half hour goes by a man comes to me and asks if I waiting for the jacuzzi room I said yeshe walk over to the lady and tells her its ready well by this time there 4 people trying to check in and phones ringing off the hook. After 10 she checks me in and tells me to go around the building. I said is this room on the outside??well sure enough. I go to the room walk in and its not only hot but smells like paint terribly. also this was definitely the room I chose online. I was tired of complaining stayed for a few hours and left. I am terribly disappointed that I spent all this money 149.00 and it was a nightmare. Never again. I dont reccommend this hotel at all.

    3
    « AC Was OFF Room Was Way to Hot on 90 Plus Day »

    Hotel is actually pretty decent. Room was nice, but it was the end of July and AC was left off and then to top it off the AC we had was too old to cool down a ridiculously hot room. In addition this is the only Best Western I have ever been in with no pool which was a bummer, but something I should have figured out before we booked.

  • 3
    « Not the best; average »

    I believe this hotel was recently renovated, but still not up to par when compared to the Bolingbrook Holiday Inn. We did, however, get a complimentary breakfast. The bagels were the best part. Nice that there was a refrigerator in the room w/o having to ask for one. In the evenings, it's difficult to figure out how to get into the hotel's parking lot...dark and not well lit.

    5
    « Beautiful »

    The renovations on the building are beautiful. Refreshing colors. Much better than the last Best Western I was in. Everything was brown. Very dark & very boring. My room was done in shades of blue. Very nice stay!

    5
    « Best bang for your buck »

    I stayed here on a couple's get away weekend and I liked my stay here better than when I stayed at higher ranked hotels. Great price for such a nice room. Very impressed and will definitely stay again.

    5
    « Excellent place to stay »

    We were here for a wedding. Few other friends/relatives were also staying here. We were very happy with our stay. We liked the decor, room furnishings, breakfast... The staff was cordial, and helpful. Will stay here again when we come this way

    5
    « Awesome customer service and great experience!!!!! »

    We had two rooms on the third floor, which looked like everything was upgraded and cleaned. We loved the experienced that we had at the Best Western. Since we stayed multiple days we got to enjoyed the difference breakfast provided and they were all good but our favorite was the bacon. We do want to give a special thanks to the following people in the hotel for making our stay an awesome stay from day one to the end. From the FD Araceli, From Housekeeping dept. Ramiro, Maribel, Esmeralda, and Matty. They put a 150% to make the Best Western a great place to stay. Our family would return in the future if the need arises. The only negative about our stay was the carpet being dirty, house keeper vacuumed the room but it was still dirty so the carpet needs a deep cleaning.

    4
    « Very adequate »

    All aspects of this hotel are either good or excellent. Some minor items such as broken TV remote and blinking smoke alarm, I think the custodial staff should notice. Perhaps need to increase staff size so they can be less rushed? My only real complaint - which is not the hotel's fault - is that it is very difficult to exit this hotel to travel north. Having said all that, I would stay here again.

    4
    « Beautiful Updated Interior »

    Friendly, professional staff. Exterior looks are deceiving. Interior is all freshly updated, contemporary, and nice. Had a little issue with the A/C unit, but still enjoyed our stay. Enjoyed Naperville.

    2
    « Leave the air ON!! »

    We were on family vacation and arriving late after a VERY long day of driving. The Inn was very clean and the front desk staff very polite. However, once we got to our room, we found out the A/C was shut off and the temp in the room was over 85°. We cranked A/C wall unit up as far as it would go, but even after an hour, it was still sweltering in the room with little air movement. We seriously contemplated moving to another room, but we were exhausted and decided to just make the best of it. We even opened the windows just to get the air moving as the outside temp dipped into the 70s. As it was, the room was still hot and uncomfortable all night, as the older unit just couldn't keep up with the heat in the room. None of us slept well. The Inn had just been recently remodeled, as you could see the walls, carpet, bedding, etc. were all new. But as I've noticed with the last 3 Best Westerns I've stayed in, even though the trend is to update and modernize a lot of hotels, there seems to be a lot of "prettying up" but by doing cost-cutting at the customer expense. WHY had the air been off all day in July? To save money? For instance, we had 3 people in the room, but only 2 bath towels. Also only shampoo/conditioner was a combo bottle where the label was worn, like it had been tossed from room to room. The beds were also double beds, which probably was what the room had before, but you could have fit 2 Queens in there, which would fit most customers' taste better. I'm not trying to be completely negative, but it seems like Best Westerns are now becoming the new lower-end hotels instead of moving towards the middle where they used to be years ago. Anyway, I think I'm done staying with them and instead will stay at places with bigger beds, bigger rooms and updated heating and A/C. Not a good experience the last couple of times.

    5
    « Great place! »

    Wonderful staff and service! Everything was nice, clean, and orderly! Staff was quite fast about getting things done that needed to be done! The water for showering was hot and the water pressure was just as good!

    4
    « Anniversary »

    The staff was friendly. Breakfast was good with a variety of sausage/bacon,pancakes,waffles,fresh fruit,yogurt,toast,cereal,oatmeal,coffee and juice. The staff did not close the breakfast bar at 9 even though it was the ending time. They instead were considerate of those still coming in and wanting a bite to eat after a late night. It was much appreciated and very clean

  • 4
    « Dated but overall nice hotel »

    My wife and I were staying in Naperville visiting family and we elected to stay at this hotel since it was inexpensive and close to where they lived. I have no serious complaints about this hotel. Location is good, close to major highways and roads, and not far from downtown Naperville; if one is visiting the Naperville area it is convenient. The room we stayed in was clean and spacious with a comfortable king-sized bed, the linens were comfortable and clean as well. The staff were friendly and very helpful, even giving us a sewing kit when we desperately needed one. The fitness room while small is also well kept with functioning equipment and is available 24/7. Included breakfast is served in a nice room with a few good selections including a waffle maker, eggs, bacon, cereals, etc. all interiors of the hotel are clean and bright, they have seemed to be recently renovated. The only complaints I have a not major as stated earlier but are notable. The bathroom in our room, while clean, is showing its age and could use a renovation. Also, the exterior of the hotel is nothing to write home about, it was obviously built in the 60's and is showing its age, not gracefully mind you. One will not stay here because for the beauty of the hotel. Overall, we were happy with our stay here and recommend it if you are staying in the Naperville area and don't mind how the hotel looks like from the outside.

    3
    « Basic Best Western »

    Hotel exterior was a bit run down looking.... definitely an older building. Beautiful lobby and friendly staff. Check in and check out were a breeze. Room was very basic in both size and decor. Nothing very fancy. Had a jacuzzi suite, but the jacuzzi was not as powerful as most Best Western jacuzzi suites are. It was more like a large bathtub. The bed was squeaky and had a tilt to it. However, the room was very clean.

    3
    « Eh »

    Rooms need to be better, beds need to GO . Housekeeping supervisor needs to better check the rooms when they're suppose to be "clean" . Staff was nice . Lobby/fitness center/breakfast area were very nice compared to the rooms .

    3
    « Excellent rooms, abysmal wi-fi »

    The rooms look freshly remodeled, with modern style furnishings and redone bathrooms. No carpet - all hardwood or laminate wood lookalike. Spacious and comfortable My ground floor room was very quiet, and it was nice to be able to park my car right in front of my room making load/unload a snap. The breakfast was pretty good with a decent selection of items including the usual waffle maker and a mini-pancake maker. The big drawback was the useless wi-fi - connection was easy, but it was so slow it could barely load its own welcome pages and my device's weather apps couldn't pull enough data to update. I called the front desk and they offered no help whatsoever - they claimed no one else was reported a problem and left it at that. So I said I'd be the first and resorted to mobile data. The wi-fi didn't get any better the next day. The lack of responsiveness and the lack of appearance of wanting to help was a bigger negative to me than the actual performance of the wi-fi. If you walk around from this motel, note that there is a Motel 6 next door that has a surprisingly similar appearance to this one. I returned from a walk only to accidentally go to the Motel 6 instead, and when I saw the crowd there (it was packed) I started having regrets as to my choice of lodging. To my relief I figured it out and went to the right property, which appeared far less crowded (and less boisterous.) Value is good if you don't need wi-fi, though I'm sure they'll fix it before too long if it hasn't been done already.

    4
    « Very good hotel in the Chicago Area »

    When I was shopping around for hotels in the area, I always check Best Western hotels as I am an elite member and the hotels are usually consistent. Fortunately, I found the one in Naperville as this area is particularly expensive. For the most part it was a good value for the money but after traveling on I-40, 25 and 80 before Chicago, I was in somewhat sticker shock at how high the same quality of hotel is compared to its counterparts in Cheyenne, WY and Santa Fe, NM. At each of these properties, the price was excellent, the accommodation taxes affordable and the quality of the room and breakfast were outstanding. At this property the breakfast and room were ok and more typical of some of the other more average properties. Having said that, however, the stay was comfortable and the rooms were clean. The breakfast was adequate offering the usual fare. A good value for the money given its location. One side note: as an elite member, I was dismayed to hear that one either got a gift package or points as opposed to in the past that we would get both...not a very good change in the Best Western corporate policy rewards program.

    4
    « Good Stay »

    This is a very comfortable hotel. The staff was very friendly and helpful. There is nothing flashy but very clean and well kept. I felt like the healthy breakfast options were limited but I managed. I would stay in this hotel again.

    3
    « Well enough »

    Room is clean and the appliances work. Internet is slow. Key card did not work but was taken care of easily and quickly. Bed is comfortable and AC works well. Not happy with sound proofing as you are able to hear next room noise.

    5
    « Nice business-class hotel in Naperville »

    This Best Western was very nice for our family road trip to our friends' wedding. The management gave our two parties (which had shared a minivan across seven states,) rooms next to one another, which made things so much easier, and after our long hours of driving, we found the hotel clean, pleasant and with lovely comfy beds. It was in a nice location for our purposes and everyone was so kind. They even had our toddler's favorite cereal at the complimentary breakfast, and I loved that they had a little microwave and mini-fridge combination in each room; just the thing for a road-tripping family. We'll probably stay here again next time our friends out that way have an event, it was that nice for us.

    4
    « I would stay here again »

    My room was clean and comfortable and very quite despite the busy street outside. Breakfast was great, they kept everything well stocked even past the closing time. The staff was friendly and knowledgable. I was visiting a friend near by and was recommended to stay here. The location was convienent with plenty of parking.

    4
    « recent stay »

    newly remodeled and it is clean, updated, friendly, and a great value compared to other hotels in the area. I don't always stay at Best Westerns when I travel but this one is convenient, clean, and the staff are usually all very accommodating.

  • 5
    « Best Value Naperville Inn »

    The Best Western Naperville Inn is open while being renovated. The renovations had minimal impact on our stay. Check-In and Check-Out were a breeze. We had family in multiple rooms--all were spotless and well-maintained during our stay. One of our cousins came in on Amtrak and we picked her up at the Naperville train station instead of traveling downtown to Chicago. And the room rate was great. My bride always reminds me that we just want a place to sleep and shower--we dont want to buy the place! Breakfast was very good and the coffee was hot 24/7. A plethora of shopping and restaurants nearby.

    4
    « good place to stay »

    nice clean hotel good people, near many resterants and activties..great breakfast,just a nice place to stay. cable tv.,internet,work-out room. 20 miles from down town chicago and very close to train station.

    5
    « Better then the local Hilton »

    Ive stayed here every 2 weeks for the last 2yrs. Can count on 1 hand the amount of SMALL issues which says a lot considering how much I stay here. When I first started coming to the area I used the Hilton down the road, it was sold out one day and after that one stay at the Best Western I never went back to the local Hilton.

    4
    « Good, affordable place for a weekend in Chicago »

    This is a good hotel when looking for an affordable place to stay for a weekend in Chicago, nice neighborhood, easy access to Chicago and other areas. Hotel is nice and quiet, free breakfast and parking.

    4
    « Remodeling »

    They are in the process of remodeling. But even with that it was pretty clean. They had signs up regarding the remodeling . Happy that they are trying to make it more modern. I would definitely stay there again.

    4
    « Reasonable price for quality hotel »

    We've stayed in Naperville several times in various hotels. This BW is reasonably priced, clean, comfortable and in a very good location. They've been renovating for some months and we've enjoyed the improvements.

    1
    « Unhappy experience »

    Last week I was on a bus trip with a 2 night stay here. The carpeting was removed in front of our room and the floor was sticky, due to remodeling that was supposed to be finished when we arrived. Because of a number of bad miscommunications, we found we were without a room for our second night, when we returned at 10:00 that night. We were not allowed to go to our room to retrieve our things as they had already been removed by the hotel management and placed in a storage room. We were all upset that our things had been gone through and a number of our members were even more upset, worried that their medical needs were not accounted for. After reloading the bus, we had to unload again at a hotel down the street that was kind enough to accommodate us. I hope the next bus load of seniors receive better treatment.

    4
    « RENOVATIONS UNDERWAY »

    Stayed here one night and they were under renovation but our rooms were all done and very nice. The renovations did not bother us. Breakfast was great. Free WiFi available. Convenient location to many restaurants, etc.

    2
    « Avoid if at all possible »

    Thank goodness I only had to stay one night. The first room we checked in to wreaked of smoke and we asked to get another room. This room also smelled like smoke but not nearly as bad as the first room. We had a room with an outside entrance to the parking lot. There were huge gaps between the door and door jam. The door hardly stayed closed and I hardly slept due to wondering if we were safe due to the door being wobbly. I think the room was remodeled but everything in the room was basically painted over and ceramic tile and newer comforters but old broken heater/ AC unit.

    3
    « Under construction for the better »

    Decent hotel. I'm pretty easy to please. However I was placed in a smoking room and the construction during my stay was pretty crazy. The makeover in progress looks good but it was a pain to walk through all the dust. Also please make smoking rooms no longer a "thing". Its 2017 and I'm ok with people smoking. But not in a hotel!!!!!

  • 3
    « need remodeling »

    When I checked in they told me there is only smoking room available, I got shocked at the beginning, they took me in the room and was smelling so bad. Then the manager Syed gave me another room. I appreciate that.

    3
    « Comfortable But Noisy »

    We stayed at this hotel for one night visiting family in Naperville. The staff member at check-in was friendly and helpful. Although the hotel is currently going through renovations, the hotel was upfront and apologetic and we were not at all affected by the renovations. The breakfast was fine for our needs. Upon check-in we were told that we received an "upgrade" to a junior suite. The room was very spacious but was located across the hall from the ice machine and had two doors connecting to both adjoining rooms. We could clearly hear the occasional "crash" of ice in buckets as well as clear conversations and other noises coming from both rooms. The sounds weren't enough for us to contact anyone at the hotel but certainly the sound from the other rooms were awkward to say the least. We would stay again but would hope for a room with solid walls instead of adjoining doors.

    4
    « Best Western Naperville »

    Nice hotel but may be in need of an update to what many of the other Best Western hotels have gone to. Bed was comfortable. Was lucky enough to get one of the few rooms that were located inside. Always prefer that option.

    5
    « Excellent stay »

    We have spent two nights here on personal visit in Naperville, here everything was excellent, and was close to the location. The room was excellent and comfortable. I would definitely recomend to others planning personal and business trip to Naperville IL

    5
    « Great location »

    My room was very good and the service was great. I had to book a room last minute and they were more than accommodating at a great price. I will definitely stay there again. It was nice that you get a free breakfast. When traveling on business you usually don't have time to go out for breakfast.

    5
    « Good service for the money »

    I appreciate all the details the staff have thought of in stocking the rooms and setting out the breakfast. There were more options at breakfast than I've seen, and I appreciated seeing the yogurt and cream cheese kept in a fridge, rather than sitting out to get warm. The fridge and microwave in the room were great, and the staff are eager to help with any problem, so do ask if anything is missing. (I thought the blackout curtains didn't close all the way, but I was trying to close the decorative panels. The blackout curtains are inside the sheers, easy to miss.) The new renovation gives it a very nice appearance.

    5
    « Good clean basic hotel for the price »

    This is my second stay in just over six months. The hotel is conveniently located, with plenty of restaurants and other businesses nearby. Nothing fancy, but helpful caring staff, clean, freshly redecorated rooms, a good hot shower and a good night's sleep.

    4
    « Good Value, great location. »

    This motel is located very close to I-88 at Naperville Road exit. Rooms are clean, comfortable and offer usual amenities. Hot breakfast included with reasonable cost of rooms. Comfortable bed. Close to many sightseeing locations. Friendly staff. I will definitely stay here again.

    2
    « probably will not choose this place »

    Cleanliness problem. Toilet overflow. Room smells. The same price hotels are much better. Owner just wanted to earn money and do not want to make it clean. We were group of people rented few rooms all have same problem. Would not recommend this hotel.

    5
    « Best hotel for the price »

    If you're looking for a clean, comfortable place to lay your head in Naperville, this is the place. All areas were clean, staff was very friendly and professional. Breakfast was better than other hotels in this range. Will stay here again.

  • 3
    « Pleasant one night stay »

    I stayed at this hotel for one night one a business trip to the Chicago area. The hotel is undergoing renovations. The lobby, breakfast area and work out room have all been updated. The room still felt a little dated, though it was clean and quiet. Breakfast was fine-- waffles, pancakes, egg and bacon patties (yes, patties), bread products and cold cereal were offered on the morning of my stay. For the cost, it was a good experience. However, if I travel alone again, I may choose a different hotel.

    5
    « Best Western - is Simply the best and simple »

    Best Western - is Simply the best and simple, and the breakfast and all minimum required necessities without excess are very well organized and yet economical Nice locality and friendly service and quick response to all the calls.

    2
    « Very Unhappy »

    I stay in Best Western hotels because I always have a good stay. This is the first one I would not return too. The guy at the registration desk were nice. My suite had a mixture of lighting. The lady working in the breakfast area were very unpleasant. The next day I needed extra towels. I went to the front desk the gentleman informed me I could get what I needed from "house keeping" on my floor. That lady begin to say she needs the towels for the rooms she have to clean. Understand you never tell a customer about your workload when they have already paid in full for the amenities that comes along with the reservation. This is my 1st BW I will not return to.

    2
    « Room for improvement »

    First when I arrived to hotel they gave me a room that seemed to be reserved already. I tried and tried my keycard many times and finally someone shouted from room that it's occupied already. They gave me another room. Bed was good and room ok size. Heater and bathroom air circulator are very loud. Maybe week later when I came from work to hotel I noticed that my door was left open. Luckily everything was still in place. I told immediately to front desk that what has happened. No apologies or anything. I also sent mail to hotel --?no answer. Towels have holes and stains which is not acceptable.

    5
    « Very nice, clean hotel in a great location! »

    My husband and I stayed here for 2 nights in early November 2016. I had neglected to make my reservation for the 2 nights and thought "oh no" when the desk clerk said we were only booked for one night. I checked my print-out and sure enough it was only for one night. She said they were very booked up, but she managed to find another room for us for the next night so we were very grateful. It was the weekend of the Chicago Cubs victory, so likely every hotel was booked up! The hotel is clean. The room is comfortable, as is the bed. The bathroom was clean. The breakfast was tasty with sausage and scrambled eggs as the hot meal, with bacon and eggs the next morning. Also there was the usual cereals, bagels, bread, donuts, fresh fruit, juices, etc. The coffee was good. We liked the location as there were several restaurants close by and it was close to the interstate highways. All in all we had a great stay at the Best Western Naperville Inn and would recommend it to anyone!

    4
    « Quick Stop »

    Nice clean hotel. Rooms are small, bathroom very small, but for just one night, perfectly fine. Nice breakfast in the morning. They do turn off machines at 9am though. Rooms are small, but adequate. Location is great.

    5
    « Relaxing, stress free vacation »

    My daughter and I stayed several days in July. It was very affordable. The staff was courteous and friendly. The food for breakfast was delicious. The beds were very comfortable. Everything was very clean. And the location was very accessible. Overall Best Western in Naperville made our trip.

    5
    « Best Western Naperville, IL The Best »

    Easy to recommend Best Western Naperville, IL - Quality in every area - Best value for the dollar any where. We do not need 200 hundred words to describe the unusual high standards for Best Western Naperville. I wish all my business trips were has comfortable as this. Today we pay extreme prices for most name brand hotels with not near the service we hade at the Best Western Naperville, IL. I have been traveling across the united states and foreign countries for over 38 years and have stayed at the most expense to the lest expensive. When business people travel to Naperville, IL they have one choice for Quality and value - Best Western.

    5
    « Best looking new »

    Very clean hotel at very affordable price! Lucky to have booked earlier before i ran out of rooms. The breakfast was excellent, the surroundings and staffs are great too! I would definitely recommend this to anyone who plans to go vacation. I guess Best Western really gives the best services to their customers. Loved this hotel! THE BEST!!!

    3
    « Economical stay in Naperville »

    Overall the hotel is acceptable. It prides itself on the cleanliness of the property ( although the exterior could certainly use some sprucing up. ) The rooms are indeed clean and the housekeeping staff is accommodating. The front desk personnel are efficient, yet not especially welcoming or at least not consistently so. Breakfast will take the edge off however you will need to understand it is pretty bare bones. The folks attending to it are very accommodating and do work hard to keep everything replenished. There have recently been updates made to the common areas which has made the ambiance a bit brighter. The fitness room is at the most just adequate for a qwick , lighter based work out. The location is great, convenient to amenities of the Napervill area.

  • 4
    « Napperville BW »

    Hotel staff was very friendly and helpful. Room was quiet and comfortable. Breakfast was good but want better quality of muffins and Bagels. Good location for going to places in Napperville. Easy parking.

    4
    « Best western stay »

    Overall our stay here was pretty good. The only major problem was slow draining with the plumbing, but housekeeping came up and fixed it right away. CleAn rooms, friendly staff and very reasonable price.

    5
    « Value for money »

    The hotel is extremely clean, the staff are very nice and always accommodating. The continental breakfast is much more than the average continental breakfas. They offer a verity if foods, cereal, eggs, meats, waffels, yogurts etc..20 47coffee and tea..i used the gym every day. An exceptionally clean small gym with had brand new machines and clean towles every day. We got a special rate off priceline, what a steal! Worth every penny!

    5
    « Family vacation »

    We came to visit the Home Alone Movie neighborhoods. So, we chose to stay here in Glenview. It has a nice location near where we wanted to visit. The Inn was nice and quiet. The rooms were fully stocked with linens and everything seemed clean. Would come again if we return to this area.

    4
    « Arboratum »

    My husband and I had a very nice time at the Best Western Naperville, IL. We went to have a getaway weekend. All the places we went were within a 10-15 minutes car ride. Very nice time. Would return to this Hotel in the future.

    1
    « way to much money for room »

    toilet was not secured to floor. the door in bathroom had hole in it. main door stop was not secure. toilet was not clean . only three big towels and the main door would not shut tightly my husband had to put piece of cardboard in the door for it to shut right.

    3
    « Very average, just adequate »

    Met up with 4 other women for a girlfriend getaway, shopping, area sightseeing, and the Naperville Art Festival. Good location for that. Note most first floor rooms have exterior entry only. Breakfast, average selections, typical. However, the staff never wiped tables that I saw in the 3 mornings there. And it took quite a while for things to be refilled. Would say they need extra staff on busy days. The rooms were standard. My sheets were old, almost threadbare, and had unknown stains. Not wanting to "rock the boat" as I didn't make the arrangements, did not complain. But, felt perhaps those sheets had not been changed from previous customer. Made me uncomfortable. They definitely were not changed in the 3 nights I was there, but not unusual these days. Otherwise, standard, relatively clean, basic. Nothing special about this property.

    3
    « Watch for a sale »

    Rooms felt a little small. Parking was limited. Staff was very helpful. Breakfast area was limited. I actually used the workout room, nice hardware. If you are coming to the area, watch for a sale and you should be fine.

    4
    « Would like to give 3 1/2 stars but not an option »

    Little disappointed this time. Staff is still incredibly friendly but sometimes, it's the little thing. My room was 3rd floor (as requested) and the hotel wasn't terribly crowded. I am not sure if it was full. But we couldn't get into the room. The front desk clerk tried and also couldn't get in. She couldn't reach the manager or the housekeeping repairman so she said, "You come get me when you want to get into your room, and I'll come let you in". REALLY? For $100/night, I have to be let into my room? Fortunately, before I had to leave, a man came and showed me I had to pull the door toward me and then turn the handle to get it to open. Seriously? You can't FIX the door? The next day, I get up early (6 am) - always do - and take my shower. It never occurred to me to check for towels since there were hand towels, wash cloths, and a lovely "sailboat" folded bath mat. After my shower, I reached for a bath towel and there were NONE. Nothing on the rack. So I dried best I could with a hand towel and dried my hair with the bath mat. When I told the front desk, there was a shrug and "Oh, you want me to send some up"? Well, no - I took my shower. I couldn't ask for towels since I needed them when I was wet. It was just a bit of a disappointment. This has been so reliable and loved this hotel. I hope it's better next time if we stay here since we are in Chicago several times a year. (Maybe they were too wrapped up in serving a US Senator and staff whose campaign bus was parked there for the day/night.)

    5
    « Clean and friendly »

    We had a wedding in town and this Inn was close by. It is very clean and the staff were very helpful. The only problem with the room that I found was I prefer a different type of pillow. I also had trouble logging on the internet and the girl at the desk helped me right away. It has nicely updated rooms.

  • 1
    « Worst experience ever! »

    Would highly recommend you not stay at this hotel. The smell of mold is awful and the staff was less than helpful. It was by far the worst experience at a hotel we have ever had. I really think the rooms are a health hazard.

    1
    « Be careful here! »

    Had a King Sized Headboard fall on me at 12:30 am! That hurts! Problem is still awaiting a satisfactory resolve! My head hurts!!! I hope the property takes steps to ensure that this does not happen to other guests! I hope corporate responds to my concerns!

    4
    « Located near businesses »

    An older property with some updates, located near the main businesses in Naperville, and near to Interstate 88. No pool, just rooms. Staff is great. Good hot breakfast. Fitness and business centers. Reasonable value for your dollars.

    4
    « Great Value for the area »

    We stayed at the BW for 4 nights while my daughter participated in a camp at Benedictine University. It was very convenient to the campus while also being close to many things to keep me occupied in between sessions. The rooms are not as updated as the lobby but still very clean. Breakfast was your normal fare with muffins, waffles, eggs and such. I was so glad that I double-checked our reservation a few days before because the price had dropped by $30 per night so I canceled and rebooked for a great savings! I would definitely stay there again if we return to camp next year.

    5
    « Another great stay »

    We continue to enjoy staying at the Best Western Naperville Inn when visiting family & friends in the western Chicago suburbs. The lobby and breakfast areas have been renovated since our last visit in January. Friendly staff throughout the hotel. One of the best breakfast buffets anywhere.

    2
    « Not what we expected »

    The bathroom smelled like urine even when we tried to mask the smell. The air conditioner was really loud, which made it hard to sleep. They were working on the parking lot, which made us and 6 other cars to circle and not be able to find parking.

    5
    « Excellant service at affordable prices »

    We picked this place as it was the highest rated hotel in our price range in the area and we weren't disappointed! The staff was very courteous, the rooms very clean and the service was very good. The room was great and we were able to sleep peacefully. The only slight problem we had was with the breakfast which was not great on some days. We would recommend this hotel to anyone who wants to stay in the area.

    4
    « Pleasant stay »

    Good place to stay after a tiring day at office/business. Been in Microtel inn in Quincy. I felt this place is also nice just like the one I stayed before. Nothing to complain during these 4 days stay.Overall a good experience.

    5
    « Great stay »

    Good location for my meetings, and close proximity to good restaurants, hot breakfast with decent coffee, spacious and clean rooms, friendly staff. I showed up early, and the manager called up to make sure my room was readied.

    3
    « a little shabby »

    First, I was not greated as a Platinum BW rewards member, no upgrade. Bedding was dingy... worn and needs to be replaced. The entry door to the hotel was broken. Air Conditioner was noisy.- would not recommend for more than a 1 night stay...

  • 2
    « Expected more, Even for the price »

    Knew the price was on low end, but rooms not clean and smelled like smoke/other. Seemed to be a number of people loitering about parking lot and hotel entrance, some may have been guests but some were not... questionable.

    4
    « excellent Stay »

    Landed in Midway airport, all hotels in the area were booked due to conventions. This was an excellent hotel, staff was great and hotel was very very clean and comfortable. It is about a 45 minute drive to the airport and probably longer to the city.

    4
    « Nice Place »

    Nice place, friendly staff, great breakfast. Good location in Naperville right off of highway. Shopping and dining nearby. (TripAdvisor requires 200 characters, so I'm just padding this out to satisfy them...)

    5
    « Great Stay!!! »

    We stayed one night and had a great experience. Room was clean and bathroom too. Great variety in breakfast that includes eggs bacon and donuts. Excellent staff. Location is about 35 minutes of Chicago. There are few restaurants near by. I would stay here again !

    2
    « Good for Best Western »

    My wife and I cringed when we found out our hosts had booked us here. We had previous poor experiences with this brand and our initial fears did not disappoint. I'm was surprised by all the positive reviews, so I thought there was hope. Remembering that this is only is a budget hotel and you'll get what you pay for. If you're accustomed to staying in roadside motel style places you probably won't mind this place. With that in mind, it's probably one of Best Western's nicer property. However, the breakfast was gross and the breakfast room was extremely overcrowded. The donuts seemed to be their best feature, but we found a long hair inside of ours and never went back for more. Waffle makers, yogurt and fruit are probably available and safer options. We also found "hairs" in the bathroom floor and tub, so it's not as clean as people are saying in their reviews. They probably didn't look down. Cleaning staff here really needs to spend more time and effort on the rooms. We wanted to leave after first night, but hotel wouldn't give us a refund to cancel our second night. So,...we were stuck. No restaurants seemed to be in immediate walking distance, but plenty of options in a short drive around town. About 25 minute drive from O'Hare airport. The Wifi was sketchy at best. The price is the only thing bringing people in here. I won't be returning to this hotel, Ever.

    5
    « Good value »

    Stayed here one night! Older property but clean rooms and a nice whirlpool bath! Bed and pillows comfortable! Quiet location in a business area that's extra nice if going on the weekend! No hallway noise or sounds from other rooms! Staff friendly! Priced right! Pet peeve for me is hotels that have wall heating and air units without thermostats. But is a minor issue and my unit ran quietly!

    5
    « The Presidential Suite is fantastic »

    My wife and I stayed in the the Presidential Suite the night after our wedding, and it was perfect for it. (We even got a great deal on it with a group reservation.) The room is huge, the king bed is very comfortable, and the jacuzzi tub is great! The front desk clerk recommended the Chinese place next door for dinner (MingHin Cuisine) and we were very happy with that too - delicious food at a reasonable price.

    5
    « Clean and friendly »

    We stayed on a weeknight. We found the staff very pleasant--from the people behind the desk and in the breakfast area, to those we passed in the halls. We stayed in the jacuzzi suite which was very spacious with nice furnishings and a decent price with the AAA discount. The room, tub and bathroom were clean with the added touch of a swan-folded towel by the jacuzzi. The breakfast had many options from yogurt to waffles and a variety of fruit toppings + eggs and sausage. We would stay again!

    5
    « Naperville Inn, Best Western »

    Excellent accommodations, convenience to highways, clean, Quiet at night although the motel was full over the holiday weekend. Continental breakfast was fresh, healthy, plentiful. Attendants were impressive in their keeping foods replenished. I was really pleased with all aspects of this experience, trusting my judgment to my faithful AAA tour book and then checking it out on line and making my reservation.

    4
    « Good Hotel »

    Very nice hotel to stay in, nice area, quick shopping if you forget anything. Prompt check in, my paperwork and room where ready when I arrived. Good Breakfast, I will definitely recommend this hotel.

  • 4
    « Good value »

    Good continental breakfast. Rollaway bed uncomfortable, not really worth the extra $10/night. Quite a few good restaurants within walking distance. Clean. Room smelled peculiar, perhaps because the carpet was really old. Location was okay for what I needed, but inconvenient if you want to go to Chicago, unless you have a car. Wi-fi in room and lobby was good. There was also a small fitness center that I didn't use.

    5
    « Highly Satisfied »

    Stayed here for the third year in a row for business. Staff is great. Very convenient location. Hotel is clean. Best value in Naperville. Restaurants close by. The fitness room was clean and had a variety of equipment.

    5
    « Very Solid »

    No complaints. Clean, a good sized room with a little fridge and microwave; very comfortable bed; a very nice and roomy bathroom; friendly desk staff; very well-located. A great place to stay outside of Chicago but with easy access to Chicago. Good rates too.

    4
    « Good hotel and nice staff »

    This was a very nice, clean hotel with very comfortable beds and a great alternative to the very expensive downtown Chicago hotels although it was farther out of the city than I thought. It took us between 25 and 35 minutes each time we went to the city. The free breakfast in the morning was very good and had lots of options. Make the time to go to downtown Naperville, it takes a bout 10 minutes but it is worth it, the river-walk is beautiful and there are lots of restaurants and shops. TIP- avoid the toll routes to get to downtown Chicago, it takes the same amount of time and you get to see some nice areas.

    5
    « Wonderful stay »

    Prompt check in and check out. Very helpful staff. Breakfast was good and plentiful. Location was great since it was close to the meeting place. I gladly recommend this hotel for all family and freinds.

    4
    « good value for money »

    Good hotel / good breakfast / nice staff / location is not the best compare other hotels in this area i think this is a good place to stay. I was with my partner when I was out for my work there was not much todo in the area, hotel is missing a pool or a place to sit and read a book outside space enough but they don't have

    5
    « Great hotel...better staff »

    overall, we had a great stay. The staff are what made this hotel so great. They did all they could to make our stay enjoyable and without hassles. The location was easy to find, and was walking distance to lots of stores and restaurants.

    5
    « What an amazing place! »

    We were going to be in Downers Grove for our son's Bridging Ceremony for medical school and we have been staying in a different location but had terrible service last time (we were giving them another chance) so looked elsewhere. This is a renovated older hotel but they have done an excellent job. This place was immaculate. Our room was ready when expected and just as nice as the photos. The staff was wonderful as well. Not only were we warmly greeted when we arrived but every time we came and went the front desk were friendly. They were helpful with a couple of suggestions as well. We even witnessed the front desk associate assisting a lady who was having trouble with accessing her computer! Then the housekeeping staff were so friendly, helpful, and went the extra mile. We asked for a couple of extra pillows and they arrived in just a few minutes. Then the next day, when we returned to get ready for dinner, things had such an perfect touch. The housekeeper had made the pillows so pretty. She even folded the bath mat into a sailboat shape. Just little things that made us feel welcome. I had a nice chat with her the next day and, for the first time in the past few visits, I had to give her a tip directly (made sure SHE got it). The breakfast is similar to most hotels but this one included soy and almond milk, used Dunkin Donuts rather than grocery store or industrial, had a variety of things to choose from each day. We will definitely be staying here in the future as it's close to our son and his wife but also, if they continue to keep this type of service up, we may get spoiled!

    4
    « Birthday Trip »

    Book this room because they accept Pets. We came into town for my husbands birthday. This hotel is close to everything, great restaurants in the area. Very helpful and pleasant stay. This was our seconded stay at this hotel. Will come back again.

    5
    « Some excellent reservation service »

    I have stayed at this property several times and have always found it to be clean, well located with helpful staff. This last experience was truly worth mentioning. There was a problem with a duplicate reservation (error on my part) and I thought I had canceled both of them. I had not. A staff member called and asked if I was checking in and indicated I had been charged for the first night that I hadn't showed. I asked to discuss this with the manager who communicated quickly with me via email. He refunded my first night charge even though I had not canceled within their time frame. Many hotels will not do this. I was very grateful!

  • 5
    « Many happy returns! »

    The staff, the cleanliness and comfort of the rooms, the location, and accepting CLC are all the reasons why I will keep this property as my #1 choice when working in Naperville area. It is always a pleasure checking into any Best Western, and this one is no exception. I will definitely see you again!

    5
    « Friendly, attentive staff, relaxing stay. »

    My husband was on a business trip and my son and I decided to tag along for a little mini vacation with him. The service was absolutely perfect! The staff was so welcoming and accommodating. We stayed for the week, and by day two almost everyone knew my 5 year old son by name, Mary Pat called him their #1 guest. Matty, who we mostly saw at breakfast, was especially caring and friendly. One day, my son had asked if they had any more donuts, and they did not. She asked him what kind of doughnut he wanted and he said he gave a very specific order. Every day after that, she would save him the exact donut he wanted and would bring it out when we came down. We did not ask for this, it was just something that she did to make my son feel special, among several other things, she was absolutely amazing, and my son loved her. He was so disappointed that lunch and dinner wasn't served there! Matty was definitely my son's favorite person, he even wrote her a thank you note! Everyone seemed to go above and beyond to make us feel welcome and more than comfortable, especially Matty, Mario, Angel, Mary Pat, Irma, Maria, Ramiro, and I'm sure there are more that I can't think of, really everyone was great. The room was clean and the cleaning staff was also very friendly, and if they saw us before cleaning would ask us if there was anything extra that we needed. The mini refrigerator in the room was also a very good size. I had absolutely no complaints and would love to stay again! I liked that they paid attention to even the smallest details. There was an exercise room, breakfast, nearby dining and shopping. There are museums for kids within 20 minutes (longer to go to museums in chicago), and an outlet mall. (I'm sure there is more, we just did the museum thing).

    4
    « Very Nice Rooms »

    My family of 4 booked 2 adjoining rooms for NewYear's Eve while we partied at my best friends new house. This hotel was very nice, it's not a 5 star hotel but the rooms were nice and clean and very roomy, we had two double beds a table with 2 chairs and a sitting chair with ottom, refrigerator and microwave in each room resturant was right around the corner, location was easy to find. I would stay here again when in the area with my family again. Parking lot was nice size also as we parked 2 cars.

    4
    « Quick overnight stay »

    We stayed here passing through on our way to Wisconsin, very affordable and great room for the price. I was presently surprised hotel seemed very clean, staff was friendly and free breakfast was pretty good with a big variety. Woulf definitely stay here again if in the area.

    4
    « Clean, Comfortable, and Great Value »

    We first chose this hotel because it is close to our daughter's house. It is very clean and comfortable. Less expensive than most other hotels in the area, and the staff are all very friendly and helpful. There are lots of little touches that you'd expect in a more expensive hotel -- like folding the bathmat in the shape of a sailboat, and the washcloth like a bunny.

    5
    « Very kind staff »

    The inn was quiet, clean and comfortable. The two women that worked the desk, evening and morning, were very nice and very helpful. We were grateful for the help they gave us in connecting to the WiFi which was giving us a problem.

    5
    « Pleasant, reasonably priced hotel »

    Staff are friendly and helpful. Beds are comfy. Would definitely come back again. Breakfast is simple but more than adequate for the rates I paid. My room was clean comfortable. Parking was well lit and adequate.

    5
    « Quality Plus »

    I travel extensively for business, this hotel offers me great value, at a great price, in a very good area. One of the best staffs of ay chain I stay with. I'll continue to stay with this BWNI as long as I travel to the greater Chicago area.

    3
    « under consruction »

    The lobby was under major construction so the check in desk was in the food/breakfast area. It was crowded. The breakfast foods ran out quickly and did not have much variety. Yucky eggs and sausage and waffles. After we ate, they brought out donuts:/ The price was good. No major issues and room was clean.

    4
    « good value for money nice staff »

    I stay here during my business trip in Wheaton area good value for money friendly staff , good restaurants in the area walking distance, better when you are there with a car breakfast was in my delays plastic trays and cups a bid basic but quality ok friendly staff.

  • 4
    « Quick overnight stay »

    This hotel was great for a quick overnight stay. The breakfast was nothing much to speak about, but the room was comfy and the staff were very nice. I don't know that I'd stay here for a long trip, but for overnight it was great.

    4
    « Good choice in Naperville »

    Good, basic hotel. Not a lot of frills, but I've stayed here multiple times (my daughter attends college in Naperville) and the rooms are clean. Breakfast is so-so and limited in selection. Very convenient to downtown.

    4
    « Still a good value »

    Have stayed several times at the Best Western Naperville Inn, and always considered it excellent based on those experiences. A couple hiccups this time: the elevator was out-of-service over the holiday weekend, so we opted for a 2nd floor room which seemed to smell of old cigarette smoke. Opening the window to let in fresh air made it more tolerable. Also an issue with the toilet "rocking". A call to the front desk resulted in a quick response from maintenance to tighten it. But overall, a great location & value for us. We'll plan on staying here again in the future, but will be sure to request a 3rd floor room. Good food choices & service in the breakfast room.

    5
    « Wonderful stay! »

    The rooms were clean, airy and specious. The hotel is located in a very quiet part of town and we slept very well. Comfy mattresses too! The free breakfast was rich and varied. We had a car and drove to explore Chicago from here.

    5
    « FABULOUS PLACE TO STAY! »

    Great Facility! We will definitely be back again. Friendly Staff, Very Clean Rooms, Awesome Christmas decorations and Amish décor overall. Fantastic breakfast buffet! Cannot think of one thing that needed any improvement!

    3
    « Comfortable »

    My husband and I spent one night at this facility while having an early Christmas with family and friends in the area. The motel was clean and comfortable, close to dining and shopping, and best for us, pet friendly.

    5
    « Great motel!!! »

    I have been staying here for 4 years now and have never been disappointed. Always welcomed with a friendly smile and efficient service. The beds are comfortable and my room is always immaculate. The breakfast which I normally don't eat at motels, I will eat here. Especially the DONUTS!!! Try to find another motel with donuts. And if I can get this to work; meet the greatest front desk clerk ever. Lynn.

    4
    « great value »

    Great location in Naperville for my purposes and affordable for the area. Everything as advertised, no problems, very quiet. Close to Interstate 88 and several large office buildings, easy to access, and reliable internet.

    5
    « BEST western »

    Clean room, quiet and very neat. We stayed in a jacuzzi room and received a great deal. Breakfast was continental but still very good. Overall experience was a plus! Its a little far but if you need to get away for a while this would be a good place.

    5
    « Great Room »

    Great Room with Jacuzzi. Breakfast was very good. Loved the eggs with cheese, sure beats the rubber eggs from other hotels. Nice location close to many restaurants and entertainment. Tub was Great!!!!

  • 4
    « good »

    good place to stay to primium shopping outet, clean place, good breakfast for serve. The hotel is near the I-88 and convient to so many attractions, such as Broookfield zoo, the six flag center, the AMC movie center. Not long way to Woodfield mall, which is the biggest shopping mall in Chicago. The staffs of this hotel are always welcome and consideration. You can get the housekeeping everyday. The breakfast is okay and you can get hot sandwich and some drinks.

    4
    « A good stay »

    Booking of BW in general is very easy; That's always good for reservation in advance. The Naperville BW is next to the best choice we had -going to a gymnastic meet in Downers Grove and didn't have many choices there. Toiletry is always minimal so we are not surprise by only seeing one tube of hair wash combo and one bar of soap. But it's enough and good for the price. Room was clean and neat, no weird smell (pet rooms are on the first floor so I purposely called in for three 2nd floor rooms. Breakfast was good: enough choices for hot items. Breakfast area is neat and clean, with friendly staff.

    5
    « My stay at Best Western Naperville, Illinois »

    Nice location, safe, semi busy but no noise heard. Our room was so sound proof, I thought no one was on either side of us. The area was so well manicured, clean, no cigarette smell. Plenty of parking, well lit parking lot. We had several places to walk our dogs.

    5
    « very comfy »

    thisbest western hotel is very clean and comfortable. great firm beds. great breakfast with large selections and 24 hour coffee what a deal. the front desk employees are helpful. highly recommend this place

    4
    « A Good Place to Stay in Naperville »

    The Naperville Best Western Hotel is a really good place to stay in Naperville. Reasonable priced with excellent service. The staff is always helpful, and accommodating. The location is convenient as well.

    2
    « Not the best ... not the worst »

    I'd prefer ... Sheets that didn't have holes or grit all over them. Towels that weren't stained or had shredding on the edges. A curved shower curtain rack so I didn't have to touch a curtain that touched goodness knows who. Fresh soap daily. A hallway that didn't smell like someone had been cooking. Breakfast that included hot items when the guests arrived ... eggs and sausage were deliverd 4/5 at a time with 20 minutes inbetween, ran out of pancake mix too. I travel alot and this just didn't make the grade. But the staff was great!

    5
    « Great property »

    I stayed here during a Chicago show. It was very convenient and way more reasonable in price then other properties near Chicago. The property was very clean and the staff was very friendly. Marypat and Joyce really make you feel as if you are vising their very own home. I felt very welcome I will def. recommend this property to my relatives and I will def. be staying again when in the Chicago area. Great Hotel!

    3
    « Best Western, Naperville, Illinois »

    I was surprised and disappointed at the physical condition of my room and the general condition of the facility based upon my prior experiences and stays at Best Westerns throughout the country (USA)- Your Naperville facility did nor live up to the information and reviews I read on your web site.

    5
    « Updated King room and bath »

    Mario at the front desk was exceptional as the rest of the staff, all friendly and attentive. We stayed 6 nights, housekeeping did an excellent job keeping our room replenished and in great shape. Often when u have an extended stay housekeeping slacks off but not at this hotel. PC with no cost print outs made our stay even better. Keep up the Good Work.

    4
    « A pleasant 1 night stay »

    My wife and I stayed here for one night after driving in from West Michigan. Our GPS took us easily to the hotel. We checked in with out a problem. We had a whirlpool room that is located on the ground floor. We had to walk outside to a hallway that I think contained the whirlpool rooms. So our room opened into a hallway. Our room, 103 was a corner room. The room was clean and in good repair. All lights worked and the whirlpool worked fine. The only slight issue we had is that this room has a connecting inner door to the room next door. There were 2 gentleman staying in that room. There voices appeared quite loud and we could listen to their entire conversation. It really wasn't through the wall, but rather through the door frame of this connect door. They left or stopped talking after a while and everything was quite for the rest of the night. Just an observation. I would give their breakfast 2 thumbs up! It had hot egg sandwiches, and make your own waffles. Lots of good fresh juice, danish, fresh fruit. Everything was good that we had. My wife had yogurt and granola. Hot tea for both of us. The staff kept everything clean and filled. I complimented one of the workers as she was taking care of things. She was very gracious and smiled. They were working hard. Overall a good stay for us. WIFI was on the slow side according to my wife. But it worked just fine.

  • 4
    « Good location...Great value....Even better staff »

    We stayed here for one night while buying a car in Naperville (we live two hours away) and then visiting our daughter in downtown Chicago the next day. The room was clean and the beds were fine. The shower pressure and temperature were awesome and the breakfast was very good. We really liked having the fridge and microwave and many restaurants deliver to the hotel. We got an outside room on the first floor with parking two feet from the door which was perfect for my husband's bad hip. It was not noisy at all and is in a nice neighborhood. They best part was the super friendly and accommodating staff. We requested a late check out due to our daughter's schedule and they were happy to help us. Highly recommended!

    5
    « What a novel concept »

    To promote sales with high quality & value, WHO came up with that crazy idea ? I am happy who ever owns this operations gets it. And apparently since the hotel is still in operation, and ( I assume ) profitable it works ??? Great location, service, free breakfast, Internet, clean and comfortable, and extra pillows when requested ( Warm out of dryer ). You can spend way more and get much less. This is the way I like to run my business, and I appreciate it here.

    5
    « Forget Marriott; Stay Here »

    Best Western Naperville is a great option for this area. Why spend over $100 per night MORE at the Marriott just up the road? The room was perfect in every respect, the breakfast had a lot of variety [even Activia] and even bacon was served once, during my three-night stay. Housekeeping was very thorough and efficient and the maid even spoke English [hint, hint Marriott Palm Desert]. Front desk staff was top-notch and very friendly. I don't know what else I can say; this is a really top-notch operation.

    5
    « The best hotel that I have ever been! »

    This hotel is amazing,I enjoyed every second of the time that I was there.The room that was mine, was very clean the bed was comfortable and the bathroom was clean and evedrything was there that i need because i didn't have it in my luggage. And the breakfast is super tasty and the people that work there are kind and good to you and if you don't know something there are there to help you. The location is perfect if I'm going back to Chicago i know where I'm going to stay!

    4
    « Economical option for a great location »

    This is a great location if you're in the area for business, etc. as it's conveniently located to the expressway and has many nearby food options. My recent stay was for a conference and while we were only really there to sleep, I'm glad I had my husband with me on this trip. There were questionable people hanging around the lobby at the time we checked in and also when going/returning to dinner. While I realize this is not something the hotel can control, I didn't exactly have the safest feeling there. Room was clean and bathroom seemed to have recent updates. Breakfast was mediocre at best but nice to grab something quick before getting on the road.

    5
    « Excited »

    My family and i truly enjoyed our stay at the Naperville Best Western . the breakfast was very convenient and delightful . I will be revisiting this hotel. It was in the middle of my work and home so i was able to wake up, eat ,drop my family off at home ,and make it work all in a timely fashion so my all around experience was great .

    5
    « two thumbs up »

    all staff were over the top friendly and helpful. every time I came in the front door, I was greeted with cheerful smiles, and I always felt welcome. room was clean, comfy and quiet. breakfast buffet was meager. safe, convenient location. no complaints!

    5
    « Great all around »

    We had read the reviews on this hotel and they lived up to it! Friendly staff, so ready to help, joke around but get us checked in quickly. The rooms were very clean, neat and comfortable. The location is great and seemed very safe... easy to find and get around. All around very impressed wih this hotel!

 

Getting to the hotel ...

All directions
·From: The East Take Interstate 88 West to Naperville Road exit, then make a right on Freedom Rd to Warrenville Rd and make a right, then right on Naperville Rd and the Best Western Naperville Inn is located 1/2 mile away on the right side of Naperville Road. ·From: The North or the South. Take Interstate 294 South to Interstate 88 West, Take the Naperville Rd Exit. Take a right on Freedom Rd then a Right on Warrenville Rd to Naperville RD and make a right. The Best Western Naperville Inn is on your right 1/2 mile down ·From: The West I-88 East to Naperville Rd Exit. Follow the road to Deihl Rd go Left to Naperville Rd go Right and the Best Western Naperville Inn is on the West side of Naper...

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