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Best Western Plus Hotel Chicagoland - Countryside, Countryside

4.0/5  - basé sur 374 notations.
6251 Joliet Road, 60525-3958, Countryside, United States - See map

Stay at this recently renovated Countryside, IL hotel, close to the Brookfield Zoo and many other Chicago attractions, located on Old Route 66! The Best Western Plus Chicagoland-Countryside is a charming Countryside hotel offering the best in amenities, customer service and accommodations at an affordable rate. The hotel is located a few miles outside of downtown Chicago. Hotel guests will find convenient access to favorite Chicago area attractions including the Willis Tower, Toyota Park, the Navy Pier, the Shedd Aquarium and Wrigley Field. The hotel is also close to Chicago Midway International Airport and Chicago O'Hare International Airport. Business travelers will be minutes from LaGrange Hospital, the Edward Hines, Jr. VA Hospital, Electro Motive Diesel-General Motors Division and Dayton Freight Lines, Incorporated. This Countryside, Illinois hotel features spaciously appointed guest rooms, each complete with a microwave, refrigerator, high-speed internet access and cable satellite television. Guests will wake each morning to a delicious complimentary full hot breakfast. Additional amenities at this hotel in Countryside include a fitness center, business center and valet laundry service. For an enjoyable stay near Chicago, make a reservation at the Best Western Plus Chicagoland-Countryside!

Best Western Plus

Hotel Chicagoland - Countryside

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2017
based on 374 guest reviews
NOTE ISSUED
Excellent
175
Very Good
126
Average
43
Poor
20
Terrible
10
REFER TO NOTICE
Business Business
89
Couples Couples
64
Family Family
150
Friends getaway Friends getaway
36
Solo travel Solo travel
29
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Stay 30 Min to downtown Chicago"

5
15/06/2018

Stayed 2 nights for trip to Chicago. Property was very clean. Breakfast was very good with good choices. The front desk was very helpful. The breakfast server was outstanding, always saying good morning and keeping the area super clean. There is a Walmart about 3 miles away and many places to eat. I would definitely stay again.

Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for taking the time to write a review of our hotel! We're so happy you enjoyed our clean, friendly and healthy accommodations while visiting downtown Chicago. See you again soon!

"Nice and clean"

4
21/05/2018

Stayed 2 nights at this hotel. Very clean good sized 2 bedded room on 2nd floor. Good size bathroom. Breakfast is good and plentiful. Stayed here as cheaper than staying in Chicago it's about 45 mins to central Chicago can be quicker or slower depending on traffic. Plenty of places to eat nearby. Found hotel to be quite I would stay here again.

Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
We truly value your opinion and appreciate the time you took to write this review! We're so happy you enjoyed our comfortable and perfectly located hotel. Thank you and we hope to see you again very soon!

"Excellent"

5
16/05/2018

Very comfortable. Great staff that helps you calm down from your travels. Breakfast was good. Not just a box of fruit w a bag of croutons sitting on a table while the manager barks at you across the room while simultaneously lighting a stinky incense and beating his wife for his religion.

Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review! We're pleased you enjoyed our comfortable, calming and healthy accommodations. We'll see you next time.

"Clean!"

4
01/05/2018

We stayed for one night in order to make an appointment in that area the next day. It was one of the cleanest hotels I've been in. The staff were very friendly and breakfast was above average. If necessary, we would stay there again.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're so pleased you chose to stay with us at our clean and friendly hotel! Hope everything went well with the appointment and we look forward to seeing you again soon!

"Excellent!"

5
28/03/2018

We come every year for my Dad's Birthday. We love the hotel. This time we were put on the 6th floor, but we'd prefer to stay on a lower floor the older we get. We almost feel like we're staying with family when we come because the same people are still working there year after year.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you so much for sharing your kind thoughts! There's a lot to say about having a long-tenured team and we're glad you enjoy them and our accommodations annually. Our Best Western family says "Happy Birthday Dad and we look forward to seeing you again next year"!

"Check-in was horrible."

1
19/03/2018

Check in wait was horrible. I gave my handicap accessible room to a handi-capped guest and had to wait for over an hour for a room. In the meantime, at least 11 other people/families were checked in. One lady was given a key to a room already being used.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're truly sorry you had to wait to be checked in after accommodating a room change for a handicapped guest. Unfortunately we didn't anticipate so many guests checking in at one time much earlier than guaranteed check-in time. We've shared your comments with our team to ensure we do a better job. We hope you'll give us another try in the near future.

"Great Big Bathroom and Super Comfy Bed"

5
03/02/2018

My husband and I stayed here for one night after attending an event at Bottle and Bottega in LaGrange. We were VERY pleased with the cleanliness of the entire hotel. Our room was beautiful (wish I had taken some pictures) and seemed recently updated. The bathroom was big and spacious. It was shaped in a way that gave lots of room to move and there was a great deal of space on the sink counter, which usually we haven't found at other hotels. Even though it was a Friday night, it was very quiet. Breakfast was good and the dining area is huge. We had absolutely no complaints.

Jay P, Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for staying with us after your event in LaGrange and sharing your experience for all to see! We're glad you enjoyed our clean and spacious accommodations. We hope to see you again soon!

"Felt rushed"

4
07/01/2018

Our water pipes broke and we need to place to stay immediately and they were able to accommodate us. The only problem was the maid knocked on our door three times Before 10am to clean the room. Felt very rushed

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for staying with us and sharing your experience during a difficult time in your life. We apologize the staff interrupted you prior to check out time. We will communicate your message with our team to ensure we make improvements. We hope you will give us another try in the future!

"no concideration for guest"

2
01/01/2018

as a guest and not being home for christmas, to be with my family and friends. i tried to make the best of it by relaxing and enjoy some solitude in the common area of the hotel. unfortunately it didn't work due to the manager kicking me out to have workers family xmas party. would have been nice if asked to join in but he wasn't very festive. spent the time in my room alone. mgr didn't have any holiday cheer for guest.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. While it is true we had a staff & family appreciation evening for Christmas, I did offer you to stay while cautioning it may get a bit noisier than normal. I also advised what time everyone would be gathering to give you plenty of time to decide if you wanted to join. I'm truly sorry for the inconvenience.

"Bah Humbug"

3
27/12/2017

Second stay within the past month but this stay was less than satisfactory. The room was not cleaned in a timely nor thorough fashion. I will assume it was due to the holidays and understaffing. I will likely stay again with the hopes that my assumptions and their first impressions are right.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're truly sorry your stay wasn't as expected. Though staff does want to spend time with their families, we were fully staffed for the holidays. I'll be sure to share your message with the team to make sure service stays top notch! We look forward to having you stay with us again!

"very nice"

5
16/12/2017

Great breakfasts consisting of different preparations of hot food on different days and wide selection of alternative items. Plenty of everything. Rooms very clean. Staff very helpful. Weight room nice, variety of machines.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing some of the things you enjoyed at our clean and friendly hotel! We look forward to accommodating you again to enjoy our great breakfast and expanded fitness center!

"Short Family Business Trip"

4
14/12/2017

Was close to where we needed to be, Good overall service, the only small complaint were the beds. 1 was sagging heavy in the middle, and the other one was very squeaky. Needs some new beds (in that room anyway)

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your thoughts on staying with us. We're glad you saw our top notch service first-hand! We will keep the beds in mind for upcoming capital expenditures. We hope you'll be back soon for your next family business trip!

"Excellent Value and Good Service"

4
09/12/2017

My wife and I have stayed at this hotel every year for the past ten years. The hotel is a nice hotel and excellent value. Anytime we go to chicago we stay here and commute to downtown chicago. The breakfasts are always good and there is a nice on premises exercise room.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We appreciate your loyalty over the past ten years and truly enjoy hearing you love our proximity to downtown Chicago, great complimentary breakfast and our large exercise room. See you again soon!

"Suburban Overnighter"

5
04/12/2017

The room was clean and the bedding was comfortable. Check-in and check-out were efficient. The breakfast area was clean and well stocked with the basics (eggs, sausage, waffles, assorted breads and cereals, fresh fruit, coffee, teas, juices). We appreciated that the food was still warm and plentiful by the time we made it down to eat at 9am. Would definitely stay here again in the future.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience! We're glad you enjoyed our clean rooms with comfortable beds. You're welcome back anytime to enjoy our plentiful hot breakfast, especially the make your own waffles with our BW heart!

"Best Western Plus Chicagoland - Countryside, Countryside, ILLINOIS"

1
27/11/2017

The tub faucet was leaking and would not shut off when we arrived. The mini refrigerator in the room was so noisy that we had to unplug it. The bed sheets were not changed at all during our stay, and one day the room was not serviced at all. Will never stay there again.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're truly sorry you didn't get to experience what we truly are. We share all reviews and guest comments with our team and we will be sure that the tub, refrigerator and housekeeping concerns are addressed immediately. We hope you'll consider giving us another try.

"Questionable"

2
24/11/2017

If the Holiday Inn next door is 3 star then this hotel is 2 star for not having a phone. I tried calling this hotel multiple times to inquire about their amenities, but their number has not been valid for at least a week. I called corporate to see what the problem was, or if the hotel changed their phone number. Nobody at corporate was even aware or seemed to care that their hotel does not have a working phone. What kind of competent employee or management allows the fact that their hotel cannot even be contacted.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for reaching out to us and we're truly sorry you weren't able to reach us by phone. We are aware of our phone provider's disconnect. The issue is that certain providers' calls are not currently getting through to our hotel. Our provider has told us it will be resolved this week. Unfortunately it is out of our hands and this is the soonest it will be fixed. In the meantime, please feel free to email our hotel at [email protected] with any questions or concerns.

"Nice for the Money"

4
21/11/2017

Enjoyed our stay other than the Door from room to hallway slams shut, therefore is very loud in your room. Hear this all night and early in the morning. We really like the hotel, however, is this doesn't bother you, then you will enjoy. Clean, good breakfast, Friendly Helpful Staff. Easy parking.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review! We're sorry other guests were slamming doors during your stay. We appreciate your staff compliments and hope you'll be back soon to enjoy our clean rooms and great breakfast!

"Nice stay"

4
20/11/2017

Stayed at the hotel cuz we had a gas leak, easy to book, great rooms and very clean. Hotel was pretty quiet for a Saturday night which was nice because we were all tired! They have a noon check out which is awesome, most places it's 11am. It was nice having that extra hour to lounge around.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for leaving comments about your stay for all to see! We're so happy you found comfort in our clean hotel during an unexpected displacement from your home. Come back soon just to get away and we'll try to give you an even later check out than 12:00!

"Clean, quiet and well maintained"

5
06/11/2017

Perhaps this site has been recently refreshed, but I found it to be a good clean room and I'd return. There was a High School Hockey team staying so I was a bit concerned that it would be noisy, however, it was anything but. The breakfast was standard-nothing special, but it was laid out pretty well so people had some room to get around. The front desk staff, and maids were all quite friendly. My only issues were with the A/C as it never cooled the room down and kept shutting off. The other issue is that while being pet friendly, there is no place on the property to potty them. We did find a nice soccer field being the Holiday Inn next door. However, at three am the last thing I wanted to do was drive the dog over there for a wee.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're pleased to hear you enjoyed your clean room and you were able to witness our friendly team first-hand! Our A/C's are set to turn off once the temperature meets what you have selected. We hope you'll be back sooner than later!

"Good value"

3
06/11/2017

Nothing stands out as exceptional or horrible so I would say it was average and not memorable except for the blue walls in the room. There is no pool, it is a tall building with 2 slow elevators and there are restaurants and some shopping nearby.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience. We're sorry our hotel didn't exceed your expectations. It is correct we do not have a pool in our hotel, however we do provide an expanded fitness facility and guest laundry facility on site. Both of these amenities are not provided at some other similar limited service hotels in the capacity & quality as we do. We hope you'll be back in Countryside to give us another try and enjoy the many restaurants nearby.

"Convenient"

4
27/10/2017

It allowed us to make reservations on line with a chain that we had been pleased with in the past. That being said, our room exhaust fan in the bathroom didn't work and was reported. The mattresses were soft on the edges resulting in a feeling that you might fall when approaching the edge. Would I select Best Western again in the future - YES

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience! We're sorry the exhaust fan was not working for you. We will share your comments with our team to ensure this is fixed. We hope you'll be back soon!

"Clean Comfortable Convenient"

5
22/10/2017

I have a lot of great things to say about this hotel... -- Very Clean: I'm picky about bathrooms and this one was spotless -- Comfortable Beds: Nothing special, just cozy and soft, I really liked the pillows...some soft, some more firm -- Nice Decor: Lobby was updated and colorful, rooms were mellow and relaxing -- Shower: Lots of hot water, pressure perfect to get through my thick curly hair, could drink from the tap -- Staff: The first room we we went to had a broken air conditioner. A staff person came up within minutes to check it and then offered us a new room right down the hall. Very professional. -- Proximity: We were close enough to the zoo to take an uber and avoid traffic and parking. Very close to stores and restaurants, lots of delivery options too. We had planned to go into the city and an uber could take us, but decided not to for other reasons. -- Parking: Free and plenty of it! Safe area, felt comfortable leaving my new Jeep -- Food Delivery: Pizza delivery can come directly up to your room. This is a plus for evenings you don't feel like getting dressed. Microwave and Fridge in Room: Not much to say about this other than it's SUPER convenient when staying more than one night. Quiet: We were on the fourth floor right across from the elevators and found it very peaceful. I'm sensitive to sound and nothing woke me up or annoyed me while awake. Some so-so things... -- Breakfast: Your basic breakfast...nothing special, but not bad. If you're a breakfast eater, you'll find something, if you want fancy, there are plenty of places to go near the hotel. -- TV Options: This was very basic cable. There was Showtime...two channels...but as we know...Showtime isn't the greatest. If you're planning on spending a relaxing weekend in bed watching movies, this isn't the place for you. If you're looking for a clean, comfortable, quiet hotel, and plan to watch Netflix on your laptop, then you'll be fine. Air-conditioner: A bit on the loud side, but that's coming from someone VERY sensitive to noise. I was able to sleep with it just fine, but noticed it while awake. Bottom Line: I'd readily stay here again. It's far enough out of the city to avoid crazy traffic, the free parking is a PLUS, and as stated above, it's very clean and quiet.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your detailed review! We're so happy you were able to point out some of the best things about staying at our hotel. We look forward to you enjoying our hotel another time, hopefully sooner than later!

"Fine, but fitness equipment constantly broken"

2
11/10/2017

I stay here once a month and I would say, without exaggeration, that the gym equipment is broken 80% of the time. I have politely shared this with staff each time and nothing has improved. The breakfast is good. The rooms and other amenities are fine.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We appreciate your continued business and apologize the fitness equipment is not what you've expected. We have only had 2 repairs needed in the last 4 years on our equipment. Currently, for the current defect, the part needed for 1 of the machines is on back order until the middle of November from the equipment's manufacturer. An outside certified company will be installing as soon as they receive the part. We hope to see you again soon!

"Great Value, Great Stay"

4
03/10/2017

Had a very quick and friendly check-in. The room was spotless, furnishings were very nice. Location is great for shopping, restaurants, interstate access to 55. The only real complaint was the internet access. Both my wife and myself would lose connectivity every 10-15 minutes or so. It was a pain, but still an overall great stay.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you had a great stay at our conveniently located hotel. I'm pleased to share we will be upgrading our internet very soon! We look forward to you testing the new internet out on your next stay!

"Great hotel"

5
02/10/2017

This hotel has been fairly recently renovated and redecorated. It is really nicely done and really couldn't find a thing wrong with the room. Breakfast is good and staff are helpful. Everyone is professional!

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience with us. We're glad you enjoyed our beautiful hotel and enjoyed our great complimentary breakfast. We hope you'll be back soon!

"Always Good"

5
30/09/2017

Consistant and reliable which makes for peace of mind knowing you do not have worry from stay to stay about the service and quality of room you are going to get. The employees seem to be happy in their jobs and it shows!

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience for all to see. We're pleased to hear about the consistent and reliable accommodations and service you receive each time you visit! Our staff appreciate you choosing us for your home away from home. See you again soon!

"Not worth it!!"

2
28/09/2017

My wife & I booked 2 nights to be near our daughter while she gave birth to her second daughter. When we entered the room the toilet was running. I shook the handle and it finally stopped. Over the next 15 hours we were in the room I had my hands in the toilet tank 4 times trying to make the dumb thing stop running. My wife got up at 5 AM and showered. When she was done the water never got hot. So we both had Luke warm showers - I HATE COLD SHOWERS!!!!! Breakfast was poor also - biscuits & gravy or scrambled eggs - not much choice. We checked out & went next door (a Holiday Inn)

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're so sorry you experienced an unsatisfactory stay. This is not the standard we hold ourselves to. We will be sure to address the water concerns and share your comments with our staff as well.

"Comfortable Stay"

5
19/09/2017

Clean and Functionable location. Room was comfortable and had amenities - coffee pot and refrigerator. Enjoyed the shampoo and conditioner and enough towels. Location was adequate to get good meals and near a variety of stores. Also only a 20 minute drive to Midway Airport. I loved the hot breakfast buffet.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about our hotel! We're glad you enjoyed our plentiful amenities. We hope to see you sooner rather than later at our conveniently located Best Western Plus!

"Family wedding"

4
18/09/2017

Communication was poor by the staff! The bride and groom had left a welcome bag for us when EE checked in was suppose to be a surprise . At the wedding the grooms father asked what I thought about the bag welcoming us to Chicago! I did not receive it!

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience. We are so sorry the welcome bag did not make it to you while staying with us. We will be communicating your concern with our whole team to ensure it doesn't happen again.

"fairly priced; excellent accomodations"

5
18/09/2017

Our room was pleasant, airy, bright, quiet and well-maintained. Staff was thorough and attentive. A genuine bargain and an over-all positive experience which I would do again, given the opportunity. I can think of no part of our stay at this property which was in any way wanting or unpleasant. The room was spacious; everything we needed was at our fingertips; bathroom was exceptionally clean and well-maintained; bedding, towels etc was spotlessly clean and soft.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you sharing your experience! We're glad our exceptionally clean and spacious guest rooms made your stay wonderful! Our attentive staff can't wait to see you on your next visit!

"Review"

5
15/09/2017

This is a nice hotel.. very conveniently located with It back steakhouse in the same parking lot. The staff were very refreshing and so hopeful. The rooms are nice and very clean. I slept great the bed is very comfortable.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're so pleased you enjoyed our conveniently located, refreshing, clean and comfortable hotel! We hope you'll be back soon to mingle with our refreshing staff!

"wonderfully clean!"

5
11/09/2017

This is the cleanest hotel I have ever stayed in and my husband and I have visited quite a few states. The hotel smells so fresh and clean, which is very important to us. The price was less than what I have paid for some not so good hotels. We will be back.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about your stay at our fresh and clean hotel! We look forward to you returning to a great value sooner rather than later!

"Nice, comfortable stay"

5
05/09/2017

This is a nice play to stay outside downtown Chicago. The rooms were comfortable and clean. The breakfast buffet had a great spread and were tasty as well. The drive to Chicago was not so tough. It had free parking too. Overall a nice experience. No complaints.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. Our clean, comfortable hotel with a great breakfast buffet and free parking awaits your return to Chicago!

"For the money It's Great!"

5
30/08/2017

Arrived in Chicago for a Women's Conference, I stayed at the BW twice. The first night and the last night before I left Chicago. Everything was good. The elevator went out and they only had one working elevator, however it didn't kill me to walk up a couple of flights of stairs. The elevator was fixed by the morning. That was great! For the money we paid it was well worth it. I like a clean, descent hotel and a comfortable bed. I will stay here in the future and the price was just right!

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for staying with us during the Women's Conference! We're glad you enjoyed our clean and comfortable hotel. Our 24 hour contracted elevator maintenance company does respond quickly to any concerns and we're glad they proved it this time too! See you again soon!

"Chicagoland"

5
17/08/2017

Best Western is highly recommended if you are staying in the Chicago area. It is 30 mins for the loop/magnificent mile. The free breakfast was great. Eggs, Bacon, Sausage, muffins, yogurt, cereal and make your own waffles. Breakfast is served from 6-9am. The room looked just like their website. The decorations throughout the hotel are trendy. The gym is small but have weights & good machines. Free parking, friendly & welcoming staff.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you so much for sharing your experience at our hotel close to the loop/magnificent mile! You're welcome back any time to enjoy our free breakfast and welcoming staff. We hope to see you again soon at our trendy hotel!

"A New Found Respect!"

5
14/08/2017

My overall experience with this hotel in particular was outstanding. I arrived early in the morning for a funeral and needed an early check-in to freshen up from driving all night, no hesitation at all! Thanks BW staff

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for staying with our BW family during a difficult time and sharing your experience on TripAdvisor. Our deepest condolences to you for your loss. Should you be back in Chicagoland, you know where home away from home is!

"Another bunch of bad ideas"

3
07/08/2017

I understand hotels like this. As a person who travels for a living there are many places like this and it's very frustrating when you try to rate them. This hotel has great potential and has great bones but the design of the rooms and the lack of expenditures on areas like your breakfast are inexcusable. As a best Western plus property it should offer something extra which it does not. This is not a bad asset it's just another property that will become a one star rated property within three years.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel! We're sorry we weren't able to exceed your expectations. Our hotel is up to Best Western Plus standards and we will use your comments to review improvements. We hope you'll give our hotel another try!

"Great place, great location"

5
06/08/2017

The hotel was great from the appearance to the friendly staff. Breakfast was the best I've had at a Best Western. The gym was also the best I've used and I travel 100% for work. For me bathrooms in hotels are very important and this location did not let me down.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about our great hotel on TripAdvisor! We're very happy to hear you enjoyed our friendly team, wonderful breakfast and of course our expanded fitness center! We look forward to you staying with us again when traveling for work!

"Safe affordable clean and neat...no pool"

4
04/08/2017

A good experience began even before we arrived as I had to call the motel to clarify its location. The darling young lady behind the desk who answered was very sweet and understanding and guided us on in. The room was very clean, the bed was comfortable, internet was not optimal but got the job done. All the staff we met were professional and friendly. I didn't take time for my usual workout, so can't attest to the equipment - I prefer a pool, but this location does not have one. If I find myself in this area again, I would certainly stay here.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for reviewing our safe, affordable, clean and neat hotel! We're glad to hear our friendly and professional staff guided you in! We hope you'll be able to enjoy our expanded fitness center for your usual workout on your next trip to Chicagoland!

"Family trip"

2
29/07/2017

Hotel just seemed old and outdated. Hotel had an unpleasant smell. Staff was friendly. Rooms were low quality. Breakfast was low quality and it was packed so the food items were not restocked enough. We would not stay here again.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience during your recent family trip. Though we're happy you were able to meet our friendly staff, we wish we could have remedied your smell concern. Our hotel was remodeled recently and we will use your breakfast concern comments to implement improvements. We hope you'll give us another try!

"One night family!"

5
24/07/2017

Short one night stay. Hotel was clean and nice. Breakfast could of been better quality was not good and options were limited. Hotel was close to shopping and other places. The visit was good and was good.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your one night family stay experience! We're glad you enjoyed our clean and nice hotel with close shopping and dining. We will use your breakfast comments to review changes for the future. We hope you'll be back soon!

"4 star in a 3 star package"

5
21/07/2017

Every time we stay i get a good feeling. Satisfied, safe, secure. Clean friendly and caring environment . even though there is no pool its not missed. Make sure you dont miss the afternoon cookies:) resuraunts shopping bars fastfood and imax-3d bowling all within walking distance.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your loyalty and sharing your experience on TripAdvisor! We're so happy our safe, secure, clean and friendly environment is your home away from home. See you for our afternoon cookies soon!

"Over all good"

4
17/07/2017

The only complaint why the elevators was broke there was a full weekend concert going on lots of people lots of wait time period. And the price was a little over-the-top because of that i think Which ist great

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you stayed with us over the concert weekend. One of our elevators was out of service due to it being a safety risk for our guests. The repair has been ordered but the parts for it had to be manufactured and take several weeks to receive. We hope you'll give us another try in the near future!

"Pleasant Stay - Great Amenities"

5
16/07/2017

I shared a double room with two other women for a one-night stay, as it appeared to be the best hotel in the immediate area. The front desk staff was very pleasant. The room was very clean with nice decor, with all the amenities we appreciate - frig, microwave, iron, hair dryer. The bathroom was spacious...two could share the sink area. The breakfast choice was extensive, including eggs, sausage and waffles. Our room was very quiet. We noted that the bed size was a double size and not a queen size (this was the description on the reservation, too).

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
We're so happy to hear you and your friends enjoyed our clean, spacious and nicely decorated hotel filled with wonderful amenities! We hope to see you again soon!

"Best Western Countryside Review"

5
16/07/2017

Very nice experience. The hotel staff was professional and courteous. Our room was perfect for the 1 night we spent in the LaGrange area. We were impressed at how clean our room, and the entire hotel appeared. Hotel pillows normally are very uncomfortable for me, but these were excellent!!! thank you, Best Western Countryside!!

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your experience on TripAdvisor! Our comfy pillows, clean rooms and courteous staff await your next visit to Best Western Countryside!

"Best Place to stay when in the area"

5
14/07/2017

It's a great place to stay in the area, easy to find, close to stores, shopping and many resturants, rooms are clean, good size, shower is nice an hot, quiet, I didn't hear a lot of noise from other guests.This is the first time that I have stay at this hotel and from now on it is my hotel of choice

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for writing a review of our hotel! Your comments about our clean and convenient hotel with a nice hot shower are much appreciated. We're glad to be your hotel of choice going forward!

"2 nights stay outside of Chicago"

4
12/07/2017

reasonable price, still distance drive to downtown Chicago, but pleasant stay and standard breakfast for BW. place is a little bit run-down, needs some renovation to be nice again. Air-condition is too loud in the night. Carpet show some stains. A lot space in the parking lot.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience. We're glad to hear you had an overall pleasant stay while enjoying our breakfast buffet! We will be sure to share your concerns with our team and address accordingly. We hope you'll be visiting us again soon!

"Beware of elevator. Enter at own risk!"

2
11/07/2017

One elevator was not working. The other elevator was not working properly and was not inspected regularly. Also police were called for a disturbance on 6th floor, which left us uneasy with the character of guests staying at hotel. Not a family friendly environment.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review of your stay. Our contracted elevator company has ordered the repairs to our units. Although we strive to keep a safe environment and historically have no regular disturbance issues, each guest is under their own control and we cannot force them to act a certain way. In these rare instances, we immediately call the authorities to remedy the situation so that everyone else can safely enjoy their stay. We hope that you'll give us another try!

"Fun time in Chicago"

5
11/07/2017

The hotel was very clean with a professional staff. buffet breakfast was good, for a hotel buffet style breakfast. Far enough from the city center to avoid a parking fee at the hotel. far enough away to cut the price way down so that a short drive and Park Whiz fee was $40 a day less than staying down town.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review of our hotel. We're glad you enjoyed our clean hotel, professional staff, and breakfast buffet just outside of the hustle and bustle of downtown Chicago. We look forward to seeing you again soon!

"It's clean"

3
09/07/2017

That's about all I can say. The desk clerks were rather rude. They only had one person on duty despite how busy this hotel is. Sadly one was the manager and there is nothing good or friendly to say about him. I'm a rewards customer and that certainly didn't matter here. Breakfast is the usual with a horrible lay out. We had to eat at a table for a large amount of people and we all looked awkward since you couldn't have a conversation without others listening. It's clean and within 20 minutes of Midway. Too bad they don't offer a shuttle. They lack in several areas that would make them a better choice.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review of our clean and conveniently located hotel. We apologize we didn't exceed your expectations. We share all guest reviews with our team and ensure you we hold ourselves to much higher standards. We hope you'll give us another try!

"Comfortable Place to Land near Chicago"

5
27/06/2017

I have become fond of staying at this hotel whenever I'm in the Chicago area. Convenient to the city but out just enough to escape the fast pace and noise of city life. Lots of shopping and restaurants convenient to the hotel are an added plus. Midway Airport just a few exits away.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about our hotel for all to see! We appreciate your loyalty to us and we can surely understand wanting to stay close but right outside of downtown Chicago! We look forward to your next stay!

"Nice hotel"

5
27/06/2017

We stayed here as we were traveling thru Chicago. Nice clean hotel. Can count on comfortable beds and working air conditioning at best western! Nice clean Lobby and renovated rooms. Don't let the outside fool you nice inside.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for traveling through Chicago and staying at our clean, comfortable hotel! We hope you'll be back soon! Your comments are much appreciated!

"Clean, Reasonable Prices & Helpful"

5
20/06/2017

Super clean rooms, very good breakfast and the price is right for the nearby Chicago area. The staff is friendly, helpful and provided a shower seat for a handicap guest. I highly recommend this hotel.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review of our clean and friendly hotel in the Chicago area! We look forward to seeing you enjoy our breakfast again soon!

"Will Return"

5
19/06/2017

Great customer service from beginning to end. Room and Hotel was clean. Food was great. Thumbs up to Megan and Carmen. One elevator was down. However we were not inconvenienced. We had a room on 6th floor. Travelled with children. Had clean bathroom, clean towels. clean bed and clean floor. Air Conditioning worked well. Internet was good. they even have a washer and dryer for guest. Great when travelling with an 18mth, 3 and 4 year old. No problem with parking. We will return. Keep up the good work.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our Best Western Plus Chicagoland-Countryside on TripAdvisor! We're pleased to say we have contracted to repair the elevator outage as safety is our highest priority. We look forward to your family's return to our clean, friendly and healthy hotel that offers superior amenities as well!

"needed the location"

3
09/06/2017

nice upgrade, room size adequate, nothing special....but clean. breakfast passable but not wonderful......would only stay again if I had to be in that area, there's few choices there.....I chose it due to their loyalty program......

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel. We're happy you enjoyed our clean and upgraded hotel. Though our breakfast exceeds our brand standards, we apologize it did not exceed your expectations. We hope you'll give us another try in the near future.

"very good"

5
07/06/2017

Recent updates. Very nice and clean. Breakfast was good, lots of choices. Room was clean, smelled fresh. Bed was very comfortable and quiet. Front desk personnel was my only complaint. They don't keep regular check on lobby to see if guests are arriving, otherwise hotel was great.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to see you enjoyed our nice and clean hotel with fresh breakfast choices! We always share guest reviews with the team and will be sure to implement improvements. We hope to see you again soon!

"Great Staff"

5
30/05/2017

Very nice property, well decorated lobby, very pleasant staff ALL ! Rooms were spacious, well decorated. Close to shopping, and restaurants, Easy access to 3 major Interstates. Staff was very helpful with directions from the hotel. All in all a very pleasant time.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Dear Valued Guest, We appreciate you taking the time to review our well decorated and friendly hotel! We look forward to your return to shop and dine in beautiful Countryside!

"Convenient location. Clean. Comfortable. Needs better signage for entrance from the main road"

4
26/05/2017

Signage from main road is not good. Needs to be upgraded. Bathrooms need fans. Otherwise it is clean and comfortable. No swimming pool. Breakfast and bed quality as well as Wifi are all good. Staff is friendly and helpful.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad to hear our clean, comfortable and friendly hotel made your stay pleasant. We'll be sure to ensure all our bath exhaust fans are in working order as well. We hope to see you back at our hotel in the near future!

"Clergy Pastoral Care review due to ministry"

4
25/05/2017

As a Clergy and Pastoral Care ministering person for various occasions I often find myself in need of a good relaxing and satisfying and accommodating hotel. And, when ever I have used Best Western I have been very pleased. The Best Western in Country Side Illinois. I find quite pleasing and will look to use it when every I am in the Chicago area. I was there visiting a few days ago due to my mother's illness. Robert Johnson, Pastoral Care Services

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about our hotel. We hope your mother is doing better than a few days ago. We're pleased you enjoyed our hotel in the Chicago area. We look forward to your return when visiting Chicagoland.

"Smelly Room"

1
24/05/2017

Checked into the room and immediately smelled like a gym, or wet dog, The sheets also smelled like they hadn't been changed or washed, You didn't have to put your nose down to smell, as soon as I walked in the room I could smell the odor and when I sat on the bed it was pretty bad, I thought I would give the Best Western a try but I will go back to the Holiday Inn next door, never had a problem there

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We apologize you were not provided a room that exceeds our own expectations. We have shared your comments with our whole team and will ensure this never happens again as we are a pet-free property and have routinely had cleanliness scores ranking in the higher tier of all Best Western branded hotels. I hope you'll give us another chance!

"We enjoyed the stay!"

4
22/05/2017

Our stay overall was really nice. The hotel staff was great and extremely professional. The room was clean, the continental breakfast was good and the location was ideal, centered in close proximity to Chicago but still far enough away to experience a breath of fresh air.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review! Our staff prides themselves on delivering a professional and comfortable experience. We all look forward to seeing you enjoy our clean rooms and free breakfast at our conveniently located hotel again soon!

"Nice because it's new..."

3
09/05/2017

Who doesn't love a renovated hotel? It's nice to have newer accommodations but this place was lacking. They transitioned to the "two sheets folded over the base comforter" model but unfortunately the sheets aren't long enough and you awake with a face full of unwashed comforter. Yuk. No USB outlets, the newer fridge is broken (lost $25 in cold food) and there's tile on the ceiling in the bathroom. My partner sneezed and it was deafening. Definitely a good place to sleep, the pillows offered a lot of support and but the bed is all coils. Breakfast included muffins, small doughnuts, eggs, and bacon. Coffee was enjoyable and convenient. In room heat was great at heating but "auto heat" never stopped and had to be shut off manually. #sweatlodge

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for reviewing our hotel. We're very sorry your stay was not up to our standards. We've shared your comments with the whole team to correct the items you've found unpleasant. We hope you'll give us another chance at providing you a more enjoyable stay.

"Not up to par"

2
08/05/2017

Body hair on the bathroom floor, no lid on the coffeemaker, and our key lock did not work so the door could be opened without the additional lock(s) used. Door, frame and mechanism obviously hacked at multiple times as temporary fix. Toiletries not up to the usual stuff, very generic/basic.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Dear Valued Guest, We're truly sorry your stay was not up to par. This is not what we strive to provide our guests and it's unacceptable to find hair on the floor and an inoperable door lock. We're remedying the issues as we speak and our team is aware of all our reviews as well to ensure things like this never happen again.

"Over all -- good deal"

4
04/05/2017

Had a conference at the Holiday Inn next door -- cheaper than staying at the Holiday Inn and was able to check in early. Would have liked to have taken a swim, but this Best Western doesn't have a pool.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We appreciate you choosing the value of our hotel for your conference next door. We hope you'll be back in Chicagoland soon!

"Best Western April Stay"

4
30/04/2017

I normally do not stay at a Best western. I stayed due to area I was in the BW was the best location for me to stay in. I can say that the rooms, the staff were all very good. The only thing I did not like was the breakfast. Aside from that it was a very good experience. So much that I will add BW as one of my preferred hotels to stay at.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
We're happy you chose us! Thank you for sharing your thoughts and adding Best Western to your preferred hotels. We hope you'll be back in Countryside soon!

"Lipstick on a pig"

2
28/04/2017

This hotel is listed on most travel sites as a 3.5 star hotel, on par with Hilton, Marriott and the like. When we arrived the hotel looks like an old Hampton Inn that Hilton refused to renew. They have tried to partially remodel adding tile to parts of the exterior and refreshing the lobby.. a close look can see that it was done cheaply and bad. Once we got to our room, the tv looses signal once an hour and you have to wait for the front desk clerk to wake up and answer the phone to reset the cable box, our air conditioning/ heater was broken and would randomly turn on throughout the night and make the room blazing or freezing to no avail. The beds and furniture are the cheapest to be found, closer to a 2star quality not the 3.5 star they advertised. In the bathroom there are cracked tiles in the shower and Mis matched tiles throughout. We needed extra blankets and they refused to deliver them... NOT a 3.5 star quality... we will not be staying again.

Jay P, General Manager at Best Western Plus Chicagoland - Countryside, responded to this review
Thank you for your review. We apologize for not exceeding your expectations. We will use your comments to implement improvements immediately beginning with the maintenance items you've mentioned.

"Very comforable"

4
26/04/2017

Clean and comfortable. Bed are comfy. Breakfast was usual fare: eggs, sausage patties, buiscuits, breads, waffles, yogurts, etc. Location is in a shopping area but restaurants are on a nearby strip that looks like part of old town. Works have loved to stay longer and enjoy browsing diem the sidewalks. There is a Trader Joe's nearby. Freeway access on and off was easy.

Jay P, General Manager at Best Western Chicagoland - Countryside, responded to this review
Thank you for reviewing our hotel on TripAdvisor! We're so happy you enjoyed our clean accommodations, comfortable beds and plentiful breakfast. We hope you'll return to stay, shop and dine in Chicagoland again soon!

"Clean, large rooms, 20 minutes from downtown Chicago, good breakfast."

4
17/04/2017

Clean, large rooms, quiet halls, 20 minutes from downtown Chicago, good breakfast. We always stay here and have a pleasant experience each time. What I want to know is why it is more money than some of the downtown Chicago hotels! Expensive for one night - $150 vs. downtown at $115ish prices. Only reason we stay outside of the city, is it is closer to family we visit.

Jay P, General Manager at Best Western Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad our clean and comfortable hotel is your choice each time you're in the area! Our rates do vary based on occupancy or demand while still being a great value versus our closest competitors. We look forward to seeing you again soon!

"Central Location, easy access"

4
13/04/2017

Not far from downtown about 15 miles, close to major roads and expressway. Close to train service. Adequate parking, good illumination, ADA accessible. Clean and comfortable rooms. Breakfast was always good, hot items hot, cold items cold. Good selection of items to choose from, eggs, waffles, yogurt, fresh fruit, juice, coffee tea and milk.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're pleased our conveniently located hotel with a plentiful breakfast consisting of hot and cold items suited your needs perfectly! We hope to see you again in the near future.

"Pleasant"

5
11/04/2017

This hotel is situated in a great location and I felt safe especially not being familiar with area. Great restaurants and shops in the area. It was very clean and the front desk area was immaculate. Breakfast was good. The hotel staff were so very polite and professional. From the check in to check out was awesome. I will definitely be back if in that area. Very pleased.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
We truly appreciate you sharing your experience for all to see and are happy your stay was awesome from check in to check out! We look forward to your return to our clean, friendly and conveniently located hotel!

"Weekend Chicago Trip"

5
30/03/2017

This hotel was a very nice place to stay just outside of downtown Chicago. It was very clean and updated. Beds were comfy. Free hot breakfast and parking. Close to shops and restaurants. I would stay here again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for reviewing our Chicagoland hotel! We're happy to hear you enjoyed our clean and updated hotel as well as our comfy beds and free hot breakfast. We hope to see you soon on your next visit to Chicago!

"Excellent experience"

5
24/03/2017

This is an excellent hotel any time we are back in that area will stay there. We enjoyed the breakfast a wide variety of foods. Always hot food, fresh fruit, yogurt, cereal, something for everyone. The bed was very comfortable, room clean & friendly, helpful staff. This is the first hotel that supplied guests with complimentary bottle water.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
We truly appreciate you taking the time to share your experience! We hope you'll be back sooner than later to enjoy our genuine hospitality and complimentary amenities!

"Satisfying"

4
23/03/2017

The stay was very nice. Breakfast was good. Many sections to choose from great that it wad close to interstate and stores. Close to restaurants. Staff was great! The only problem was it was hatd to get hot water . Had to take a cold shower. Didn't report it.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank for your review. We're glad your stay was nice and convenient overall! We apologize about the shower and wish we would've had the opportunity to correct it for you. We will use your comments to make sure future stays are perfect!

"Best Western - Chicagoland Countryside IL"

4
03/03/2017

Generally clean and very nice lobby great area for a group to gather and socialize Breakfast was okay for a free breakfast at a hotel, I've had better but I've had worse or none offered. I would stay here again if I was in the area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy our clean and large group accommodating hotel suited your needs! We look forward to seeing you again soon!

"Very Nice Stay"

5
15/11/2016

This Best Western is fantastic! I will definitely stay here again if we are in the area again. Easy to get to and a huge parking lot. Staff very friendly. The entry area was very nice and some of us sat there visiting til about 3am. The gentleman at the desk even turned on some music for us but said we couldn't turn it up too much as there were guests trying to sleep.....which we TOTALLY understood! He also answered all our questions in detailed conversation rather than a quick annoyed reply. The room was very clean, cheery décor and comfy beds. Coffee maker, microwave and fridge are all a nice touch to a hotel room! They have a nice variety for breakfast and I was pleasantly surprised at how good the biscuits and gravy were and HOT! Enjoyed our stay very much and highly recommend this Best Western!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you sharing your experience at our hotel! We'll be ready for you to enjoy our friendly staff, cheery decor and delicious breakfast on your next visit!

"Good Place to Stay"

4
01/11/2016

We had a morning flight out of Midway and wanted to stay at a reasonably priced hotel fairly near the airport. This fit the bill. The Best Western Chicagoland - Countryside is a nice hotel with clean and comfortable rooms. We printed our boarding passes at the hotel and in the morning we took the Stevenson Expressway to Midway. You have to plan some extra time if you are traveling during rush hour.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear our clean and comfortable hotel fit your needs while flying out of Midway Airport. See you again soon!

"Delicious breakfast variety in "new" hotel"

4
29/10/2016

My last experience with this property was several years ago when it was a Hampton Inn, and at that time there were several problems. New chain owners have extensively remodeled and it is now a lovely place. Hot breakfast was a treat as the egg & meat options varied every day. We stayed a week and ate something different every morning! All of the staff members were friendly and helpful. Will stay again our next trip to this area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you came back to see our remodeled hotel after several years! We hope you'll return soon to enjoy our hot breakfast with a new variety of items each morning!

"Perfect for Nearby Wedding"

5
20/10/2016

We had a wedding at the Holiday Inn however there were two other weddings that same night! We waited too long so was unable to get a room at the hotel. So glad we couldn't because the Best Western next door (located in same parking lot) is a great value! The hotel is newly remodeled/updated and very clean! We were pleasantly surprised when we entered the lobby (free coffee and cookies)! The room was 1 king bed and very spacious including the bathroom. We did not enjoy the free breakfast the next morning. We would definitely recommend staying here if you have a wedding at the Holiday Inn!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel! We're happy to hear our great value, remodeled accommodations and free coffee and cookies made your stay wonderful!

"Just one night"

5
17/10/2016

Room was very nice, clean, breakfast was delish. Close to Brookside zoo which was nice. Staff was very courteous. I wish we could have stayed longer. Close to midway airport and the rental car return.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel and enjoying our delicious breakfast! We're glad you chose our nice and clean accommodations while traveling to/from Midway Airport and visiting Brookfield Zoo. We look forward to seeing you again soon!

"Central located, easy in and out of the downtown Chicago Area,"

5
17/10/2016

Great location for those wanting to travel into the City of Chicago or out to the far Western Suburbs. Easy access to Interstate 55, Midway Airport accessible as well. Public transportation in the form of bus routes and train available. Plenty of parking. Clean and quiet rooms. Morning breakfast is typical, food is self serve. Hot and ready. Eating area is clean. Restrooms accessible on the lower level. ADA accessible. Staff friendly and polite.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for reviewing our hotel! Our team is happy to hear your convenient, clean, friendly and polite stay was with us! We hope you'll return soon to enjoy our hot and ready breakfast while traveling to the City of Chicago!

"Clean and Quiet"

5
04/10/2016

Despite the number of people who seemed to be staying there, our room was very quiet! Room and beds were clean and comfortable. Staff was always pleasant, especially the lovely lady in the breakfast area!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We strive to provide a clean, comfortable, quiet experience to all our guests and are glad you saw it first hand. Our team including our lovely breakfast attendant await your next visit!

"Excellent"

4
04/10/2016

A great place to stay when attending a function at the adjacent William Tell. It's comfortable and quite. The rooms are clean. The breakfast buffet serves a good selection of hot food and dry cereals, juices and there is always coffee brewing..

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for taking the time to review our hotel! We're glad our hotel suited your needs perfectly while attending a function next door! We look forward to seeing you enjoy our complimentary breakfast buffet and 24 hour coffee again soon!

"Great value"

5
29/09/2016

Very good value! Clean, and very nice. Staff was helpful and pleasant upon check-in and check-out. Rooms and common areas were very clean and nicely decorated. Would recommend this hotel to anyone looking to stay close to Midway as it is only about a 15-20 minute drive to the airport.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're happy you enjoyed our clean, friendly, and nicely decorated hotel while catching a flight at Midway Airport. We hope you'll be back soon!

"Best Western is one of my favorite."

4
28/09/2016

I am almost always happy with the Best Western hotels we stay in. In fact, Best Western is the only hotel chain to which we have a "rewards" card. We prefer Best Western for their consistency, breakfast, quality, and price.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your loyalty to Best Western. We're happy our hotel continued the consistent satisfaction, plentiful breakfast, superior quality and great value!

"chicago was a surprise"

5
26/09/2016

i checked into the best western to meet family for a reunion, The place was clean smelled wonderful and the desk staff was on the ball and friendly. The free breakfast and 24 hr coffee bar sold me on coming back to chicago and staying at a best western.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're so happy your family reunion was made even better by our clean and friendly accommodations. We look forward to seeing you enjoy our free breakfast and 24 hour coffee bar soon!

"BUGS IN ROOM"

1
23/09/2016

Ants were all over entertainment center.. and two spiders crawled on me at aprox 230 am. Would recommend checking the room completely before unpacking your things And of coarse they had no other rooms so I had to stay in that room. Of coarse they said they would call pest control right away.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We apologize your experience was unsatisfactory. We take all concerns seriously and have addressed yours immediately. We hope you will give us another chance to provide a superior experience.

"Helpful in an emergency"

4
17/09/2016

We used this hotel because it was close to the relatives we were visiting. A health crisis occurred in the family and we had to extend our stay for 3 days. Even though the hotel was booked they found a way to extend our stay in the same room. Thanks so much!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're happy we were able to accommodate you under the circumstances. We wish you and your family the best!

"Convenient, Good Value"

5
29/08/2016

Nice rooms, friendly staff, convenient to events planned in the area. Nice spread of breakfast items and the computers with internet were handy. Good shopping and restaurants nearby and in the distance you could see downtown Chicago.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for taking the time to review our conveniently located hotel! We hope you'll be back soon to see our friendly staff and to enjoy our complimentary breakfast!

"Good Deal"

4
24/08/2016

This is a good deal and convenient to get to downtown Chicago. Breakfast if good compared to many hotels. Many nice restaurants in the area. I especially like JC George's for family style dinner and Ledo's pizza for their shrimp. There's also a small Thai place about 1.5 miles north that is good.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear our convenient hotel with complimentary breakfast and many nice area restaurants suited your needs perfectly! We hope to see you again soon!

"Flight out of Midway airport"

5
22/08/2016

Very clean, comfortable, in a good area where there are restaurants, shopping center, gas. Pleasant check-out. Even though we had to depart at 6AM they had a continental breakfast lay out with fresh fruit, cereal, coffee, juice, large variety of toast and muffins Internet worked easily to print out our boarding passes. Wifi worked good even on the 6th floor.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for reviewing our hotel. We're excited you chose our clean, comfortable, ideally located Best Western for your flight out of Midway Airport! We hope you'll be back soon to enjoy our full breakfast buffet!

"Great Place To Stay!"

5
21/08/2016

Great place to stay while in the Chicago Area---Convenient, easy reach of downtown. Great Price. This was my first visit to a Best Western and I will be staying here again. People friendly, convenient parking and a great breakfast!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. Our convenient location, friendly staff and plentiful breakfast await your next visit to the Chicago area!

"Hotel OK, Internet horrible."

3
18/08/2016

Hotel is actually quite nice. Rooms are newer, clean and comfortable. Room are equipped with a fridge and microwave. It is getting more common not to have them in the rooms at other hotels. Breakfast is good, has all the items necessary to have a decent breakfast. Television programming is decent. There is no pool at this location, but has a work out facility. My biggest complaint is the internet. It is horrible. It takes forever to load any page, and is almost unusable. I have to check in for my flight, and will probably have to go down to the business center to log in and check in for my flight. If they could fix this, it would make a big difference. I probably won't come back here because of the internet.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for reviewing our newer, clean and comfortable hotel! We're glad you enjoyed our amenities including the micro-fridge, fitness facility and breakfast. We will utilize your comments regarding the internet to make improvements immediately. We hope you'll give us another try on your next visit!

"Not Terrible, Not Great, Very Much Average"

3
17/08/2016

We stayed here a few years back and the property hasn't improved much or changed, at least not visibly. Our room had ants and a few spiders in it, which we cleaned up ourselves (we travel a lot and carry cleaning supplies since some hotels seem challenged). The bed was somewhere between uncomfortable and average, good for a few nights, but I wouldn't trust my back on if for longer. The TV was bolted to a dresser and couldn't be moved. Problem is, you could only see the TV if on the bed, not from the desk or other areas of the room. Smokers hang out just outside the main entrance. The hotel seems to house a lot of temporary construction workers, many of whom smoke. Almost every time we re-entered the hotel, the smell of smoke lingered around the entry. I'd suggest the hotel enforce smoking regulations, and post a sign about how far from the entrance smokers should be. The only reason I give an Average is the breakfast was decent, workers nice and attentive, and location good. The hotel itself leaves something to be desired. For the price paid, it's doubtful we'll be back.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you enjoyed our complimentary breakfast and friendly staff! We will also utilize your comments to make improvements for our future guests.

"Good Hotel.....but a bit over priced"

4
12/08/2016

Very good hotel, great breakfast but the price can be within 100$ based on the amenities they provide. Also the location is quite far away from the downtown Chicago and difficult to find. Checkout staff was good but not the checkin staff at night.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're glad you chose our very good hotel with a great breakfast. We will use your comments to better our services and hope you will be back to see our improvements!

"Best Western Plus Chicagoland-Countryside"

5
24/07/2016

Stayed here three days on a brief trip to visit family. Booked room with two double beds and the accommodation was excellent. Room had everything one needs to have a pleasant stay: microwave, iron and ironing board, coffee maker, small refrigerator, generous amounts of storage with wardrobe and chest of drawers. Bathroom was clean with fresh towels, which were changed each day. Bed was firm and pillows were comfortable. Could adjust room temperature and air conditioning system kept room nice and cool at night. Morning breakfasts were well prepared. One morning they served mini ham and cheese omelets, sausages, cereals, breads, fruits, waffles, and yogurts. The next morning they served mini cheese omelets and biscuits and gravy. Check in and check out was fast and their front desk staff is very courteous and friendly. I cannot say enough good things about this place and will stay here again when visiting Chicago.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you so much for your kind and detailed review of our hotel! We're glad you had a pleasant stay and enjoyed every aspect of our accommodations, from the room amenities to the plentiful variety in our breakfast. We look forward to your next visit to Chicago to see our courteous and friendly staff!

"Great place"

5
21/07/2016

Nice and clean hotel located close to Interstate 55 and 294. The area is calm and tranquil with a few restaurants around and even a shopping plaza. Friendly receptionists and good breakfast complete the offering by providing a good value for the price. Totally recommendable and I will be back if I pass through the area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your experience at our hotel. Our friendly receptionists await your return to Chicagoland to enjoy our plentiful amenities and great value!

"stay in chicago"

4
19/07/2016

Recently renovated hotel in rooms and lobby area. Gym facilities excellent. Breakfast service had a real good variety of items, and main entrees varied on a daily basis. Very good value for a hotel a few miles from two major airports. Only issues included AC system which did not appear to be part of renovation effort and lack of hotel swimming pool. .

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review of our recently renovated hotel. We're glad you enjoyed our gym and breakfast variety during your stay. We look forward to you experiencing our great value again in the near future.

"Chicago Open Air Festival Stay"

5
19/07/2016

Staff was great and the room was clean. Couldn't ask for much more. I was in town for the Chicago Open Air Festival. I have always had great service staying at any Best Western, anywhere in the country. If you need somewhere to stay, close to Toyota Park, stay here.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review of our Best Western! We're happy you chose us for your Open Air Festival experience. We hope you'll return soon to our great staff and clean rooms!

"Soothing, clean, comfortable"

5
15/07/2016

My friend and I stayed here to attend a nearby visitation and funeral. The front desk staff was very efficient and friendly. The common areas as well as our room were immaculate. It was a quiet, soothing place to return to after the visitation, to settle in, watch a movie and regroup. Good, hot breakfast the next day before we set off for the funeral. Everything was modern and updated, which made staying here a very nice experience during a difficult time. Would highly recommend!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. Our condolences go out to you and your loved ones. We're so grateful our soothing and friendly service provided you comfort during such a difficult time. We truly appreciate you taking the time to share your experience at our modern hotel.

"Good option to stay at a reasonable price!"

5
13/07/2016

I stayed at this hotel for a couple of days while visiting chicago as I was taking my brother to see some of the popular attractions of thr city. Check in and out: Our checkin was fast. The staff was friendly and gave us a couple of bottles of water at our arrival at no charge.8Check out was also fast. Location: We looked for a hotel close to downtown, however we could not find a good choice at a reasonable price. We decided then to look at the Midway airport area, where we found this one. We drove our car to downtown a couple of times. It was20 to 25 minute away, which is still ok, considering the traffic in chicago. Room: We requested a double queen bed. The room was clean and we had a nice stay. Rate: we found a rate a little above $100. We thought it was ok as there were other more expensive options . Others: - Parking is included, so you dont really pay extra - which is a challenge when you look for a place close to downtown. - Breakfast was included. - Not too far from downtown (20 to 25 minutes) I would definitely consider staying here again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your detailed review of our reasonable and convenient hotel! We're glad you chose us while touring the popular attractions in downtown Chicago. We hope you'll be back soon to enjoy our plentiful amenities!

"Launchpad for Route 66 Tour"

3
13/07/2016

Clean, comfortable accommodation on the outskirts of Chicago. It's conveniently located right on Historic Route 66 and we stayed overnight at the start of our tour. The breakfast and coffee's not too bad either.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for reviewing our clean, comfortable accommodations! We hope you enjoyed your tour and look forward to seeing you again in the near future!

"Shorf Stay Trip"

4
08/07/2016

Overall quite satisfactory considering price and location. Easily accessible due to location near Hwys I 294 & I 55 and only 15 mins drive to downtown Chicago. Only disappointment is that there is not many restaurant around to choose from, although there is a great super market, Tony's down the road.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad our greatly priced and well located hotel met your needs on your trip to Chicagoland! We hope you'll be back again soon!

"No respect for other guest"

2
04/07/2016

Had to have shower looked at. I pulled hard enough I thought water should turn on. Front desk sent man up to look at it. He just jerked on it and it came on. I was afraid I was going to break it, Worked fine after seeing how hard you had to jerk it and push to turn off. I had to turn on for my wife because she couldn't pull hard enough. The morning we checked out they were having a car show. They let the cars park right at the front door. There was no way we could pull up and load our baggage. No respect for customers.!! The whole lot out next to road was empty. Our last night our floor had all kind of noise and door slamming going on at midnight until 130 am, Looked like same people involved with car show. Breakfast was cold. Omelets and biscuits were cold even though were kept in warmer. We ride motorcycles(not this time) in groups and have stayed at Best Westerns because we are HOGS and Rider Rewards members. They have let us park bikes under awing before But we always respect others and leave driveway open. Had to double flush toilets. Room key had to be reprogramed after being away all day. Several other guest discussed same problem. No Ice maker on our floor. Just an empty room with sign telling us where Ice was located .

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're deeply disappointed that we did not exceed your expectations during your stay. We will definitely review your comments with our whole team and make improvements to ensure future guests do not experience the same concerns.

"Stay at Best WesternCountryside, Il"

5
01/07/2016

I always look forward to my stay at the Best western in Countryside, IL as I have done for many years. I have come to know many of the employees who are helpful and friendly. When visiting the Chicagoland area I will always stay at the Best Western.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're so pleased you look forward to staying at our hotel time and time again! Our helpful and friendly employees can't wait to see you again soon in Chicagoland!

"Nice hotel in a convenient spot"

4
29/06/2016

Stayed here recently for one night while visiting Chicago for a game. Staff were friendly and the hotel room was very nice. We drove from the hotel to the train station at midway airport and parked there ($5 for a day) and took the orange line into the city center ($3 single trip, and takes about 25 mins). This worked out very well. It is about a 10-15 minute drive from the hotel to the station. There are closer hotels to the station but they were full, and this one was in a good area. The breakfast was only okay, with no eggs, sausages or bacon, but an egg slice and biscuits and gravy,as well as muffins, fruit and cereal. Overall it was a nice place and good value.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear our nice and friendly hotel suited your needs perfectly at a great value. We hope you'll be back soon for another game in Chicago!

"Good enough for Chicago Travel"

4
29/06/2016

Our family stayed for 3 nights in this Motel to travel Chicago. The building of this motel was very modern and new. Very large space of parking lot!!! In weekend, you can reach Chicago downtown in around 30 minutes. But, If you are in weekdays, expand more 20 minutes. Everything was Good except one thing. There is NO POOL !!!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're glad you enjoyed our modern and new hotel on your travels to Chicago! We hope you'll be back soon for another great experience!

"Clean Nicer Than Expected!"

5
11/06/2016

I wasn't expecting much for a 2 star establishment but it was better than I expected. The room was clean, quiet, the staff was very friendly, and breakfast was included. And best of all parking was FREE! A little overpriced but to be fair we were there during the Blues Festival and graduation time so all rooms in the area were overpriced. I would stay here again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're pleased to have exceeded your expectations and you enjoyed our clean, quiet and friendly hotel. We look forward to seeing you again soon!

"Affordable, clean hotel"

4
09/06/2016

We spent one night at this Best Western while on a family trip. The hotel lobby was clean and welcoming. Our room had a king-sized bed and the room was comfortable and very clean also. A refrigerator and microwave were included, which was a nice convenience not found everywhere. The included continental breakfast was basic (waffles, fruit, items to make breakfast sandwiches) but they kept it well stocked and fresh. The location was in a safe and quiet neighborhood, with a wide variety of fast food and other restaurants within a couple of blocks. While we did not drive into downtown Chicago, you could see a view of the skyline from the parking lot, and we think that you might be able to see it if you are on a top floor north-facing room. The drive downtown would have been under an hour. We were a short and easy drive to the Brookfield Zoo. We would stay here again if we're traveling in the area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your experience at our Best Western. We're glad you enjoyed our clean, convenient and welcoming hotel. We hope you'll be back soon to enjoy all that Chicagoland has to offer!

"Safe, comfortable, quiet"

5
06/06/2016

This hotel is a good deal for the area, and it is very secure and comfortable. Indoors, you do not realize how close you are to a busy intersection with shopping and food choices. You are a few miles from La Grange and mass transit to downtown Chicago.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're pleased to hear you felt secure and comfortable at our conveniently located hotel. We hope you will be back to visit us soon!

"Could be better"

3
04/06/2016

I have stayed at many hotels in the past year for work. I have to go where work sends me as far as hotels. The cont. breakfast at best western is well, I will just get fruit and stop somewhere to eat. Coffee is bad and the food is either really greasy or just not worth eating.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We apologize for not exceeding your expectations and will utilize your comments to make improvements. We hope you will give us another try in the near future.

"A great place to stay"

4
25/05/2016

This hotel was picked because of the proximity to the bowling alley next door, but it turned out to be one of the better hotels we have stayed at for our bowling tournaments. The hotel was clean, the staff was efficient, and the breakfast was excellent!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're glad you chose to stay with us during your bowling tournament! We hope you'll be back soon to enjoy our clean hotel, efficient staff and excellent breakfast!

"Comfort the Service"

4
23/05/2016

Room with king size bed was clean and contained a microwave, fridge, and coffee maker. Bed was comfortable and bath was stocked with good products and plenty of towels. Josh at the desk is very helpful and is customer orientated. Not a fan of continental breakfast, and the hot breakfast was bland. The breakfast area was clean and well stocked, and the staff attentive. One can walk next door to the bowling alley and get a really good breakfast at a good price. I'd stay in the hotel again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're so pleased to hear you enjoyed our clean hotel, comfortable beds along with our fully stocked amenities. We look forward to seeing you again soon!

"warm welcome"

5
16/05/2016

Excellent service, nice clean room. Good breakfast, clean eating area. I called other Best Westerns near by and wasn't treated as well as this one. Comfy beds, easy parking. Highly recomnend, I will return

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your experience at our hotel. We look forward to seeing you again at our friendly, clean and comfy Best Western!

"Satisfied"

5
13/05/2016

Hotel lobby and rooms were clean. Comfortable bed and shower. Free Wi-fi. Had hot eggs and meat at breakfast, with the usual muffins, cereal, fruit. Overall, great stay for the price. Just 20 miles from downtown Chicago. I would recommend to anyone staying in the Chicago area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad to hear your stay suited your needs perfectly. Our welcoming lobby, clean and comfortable rooms, free wi-fi and plentiful breakfast await you on your next trip to Chicagoland!

"noon"

5
29/04/2016

overall excellent, just everything is excellent. I would recommend this hotel to anyone. great service, very clean, nice and comfortable beds. wonderful free breakfast, I just love this place. My kids love it here especially the breakfast. the cleaning service is great. the front desk will assist you at anytime.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review and kind words! We're so happy to hear you enjoyed our great service, clean rooms and comfortable beds. We're glad you and your children enjoyed our wonderful free breakfast. We hope to see you again soon!

"Clean, Quiet and Excellent location"

5
25/04/2016

I needed a motel close to Chicago. The BW Countryside was perfect. Easy access from I-55 and 40 minutes from the Lincoln Park area. Staff was courteous and professional. The room was clean and quiet. I would definitely stay there again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We take pride in maintaining a courteous and professional experience while providing clean and quiet accommodations. We're glad you were able to see that first-hand! We hope to see you again soon in Chicagoland!

"good hotel for the location"

4
22/04/2016

The BW countryside is a decent property for the location. It is well located for my business trip needs. it is clean, comfortable, quiet. That's all I want. I don't need a glitzy resort. I'm working! so it was just what I needed.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're pleased our hotel suited your business needs perfectly with our clean, comfortable and quiet accommodations. We hope to see you again soon in Chicagoland!

"Chicago Trip"

4
22/04/2016

The hotel was well presented, the rooms were very clean and nicely decorated, the breakfast was high quality and the coffee was above average. Overall, this is one of the nicest Best Westerns in which I have stayed.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, We're so happy to hear you consider our Best Western among the best! There are plenty of smiles awaiting your next visit to our well presented and very clean hotel! See you soon!

"Excellent motel and area"

5
21/04/2016

Courteous staff, clean, quiet and priced affordabley. Nice options at the buffet style breakfast as well, for hot and cold items.. The staff offered to arrange a taxi for me to Midway airport and back for $22 each way :) Parking my car at the motel while I traveled was at no extra charge, as I flew out and back to Dallas same day.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're glad you enjoyed our courteous staff, clean & quiet accommodations and our complimentary breakfast buffet. We look forward to seeing you again in the near future!

"Pretty Good"

4
14/04/2016

First time I stayed with BW longer than 2 days. Recommended. Good place for the price you pay. Location close to a outdoor shopping mall, it is pretty convenient. Breakfast is well served and fresh. Internet is not that great though but at least you can check your emails.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear you enjoyed our recommended and convenient hotel. We apologize for the inconvenience with the internet and aim to better our product. We hope to see you again!

"mediocre hotel"

3
10/04/2016

Upon check-in the room we received had filthy sheets and bathroom. The second room was ok. The continental breakfast was sparse, with limited fruit. The exercise room had a non-working elliptical, but was able to use the treadmill.

"best western/midway airport"

5
03/04/2016

This is a very nice/excellent hotel, I was not expecting it to be so nice and clean, the check in went smooth and even though it was a group check in ahead of me, things went smooth. The breakfast was very nice, I didn't care for the cream beef but everything else was GREAT! It states near Midway, it's not that close, about 30 mins away.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear you enjoyed staying at our nice and clean hotel! We're glad you enjoyed our breakfast and that our staff accommodated you as efficiently as possible. We hope to see you again soon!

"GREAT Customer Service"

5
29/03/2016

We departed this Best Western on 3/17/16 for Kansas. Upon arriving home in Kansas I discovered that I left my book in my room. Inside the book was a bookmark my youngest son made for me when he was 6 years old (he is now 17). It has much sentimental value to me. That night, my husband called the front desk and spoke with Anabel; she was very gracious and helpful. My husband arranged for UPS to pick the book up the following day. They were instructed to see Anabel for the pick up. Several days passed when we realized the book had not delivered to my home as UPS had promised. My husband again called UPS and cancelled the pick up. UPS just could not make this happen. He then called Best Western again. Anabel answered the phone. My husband explained the situation to Anabel, we thought we were out of options. Due to the sentimental attachment I have to the bookmark in this book, Anabel took it upon herself to send the book to me via regular mail. We received the book and bookmark, I am beside myself with joy!!! To think this young lady would be so helpful and go above and beyond the call of duty to make sure I was taken care of.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your thoughts about our hotel and our team. We're so happy you experienced our heroic hospitality first hand. Our team strives to go above and beyond for all our guests. We hope to see you again soon!

"Stayed 4 nights"

4
29/03/2016

Everything very nice except for the constant running of the toilet. They offered to move me the last night but it wasn't worth the hassle. Other than toilet room was very nice and comfortable. Breakfast was very nice and well stocked and cleaning 9f ros was very sufficient.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you enjoyed our nice, comfortable and healthy accommodations. We apologize about the maintenance issue but have since addressed it. We hope to see you again soon in Chicagoland!

"Beautiful Hotel!"

5
28/03/2016

The remodeling of this Best Western is just gorgeous and they keep everything very clean. The only bad thing was the wi-fi, but it's not a game changer. Still a very nice place to stay when visiting family. It's the only place we'll stay when we come visit my Dad for his birthday

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're happy to hear you were able to see the gorgeous remodel first-hand! See you on your dad's next birthday!

"Weekend stay"

4
25/03/2016

The front desk offered excellent customer service. The full breakfast buffet was fantastic with hot and cold offerings of various kinds. The hotel looked newly renovated, was clean and visual aesthetics were wonderful. The buffet area and lobby were very modern looking and was a pleasant place to hang around in. The only complaint we had was the beds were not very comfy. That was the only issue we had. The hotel staff helped us find dining areas within a 5-10 min radius of the hotel and we ended up eating out at a very happening Mexican restaurant where the food was really yummy. Might consider staying there again but the beds were some what of an issue for us as far as comfort. We did not sleep well. Everything else was great.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're glad you enjoyed staying at our friendly, modern and clean hotel. We're sorry the beds were not as comfortable as you expected but we will look to improve as your satisfaction is very important to us!

"Very nice for a budget hotel"

4
18/03/2016

My father in law always stays here when visiting Chicago, and since we went for a family trip, we had to stay here too. Not the place that I would have picked as I would have rather stayed downtown, but I was pleasantly surprised at how clean and comfortable the rooms were. The breakfast in the morning was also actually very good. I didn't use the weight room, but I did have to use the business center (which is a couple of computers set up with a printer at the entrance), and that came in really handy when I had to do something for work. Also, this hotel is very inexpensive compared to other Chicago hotels and would probably be a good option for someone on a budget, without sacrificing comfort and amenities. Also, there is free parking which is a plus because the last time my husband and I were in Chicago we stayed at the Sofitel and paid about $60 a night to park. There is also a bowling alley in walking distance to this hotel and it does have a bar. However, you might not find much else around the area that is within walking distance.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're glad you enjoyed your stay at our clean, comfortable and convenient hotel! We hope you'll be back to enjoy the value in Chicagoland!

"BEST BEST WESTERN AROUND"

5
02/03/2016

Check in was easy and went quick. I use my CLC card since I travel for my work. They were very helpful and knew how to bill my card. The rooms are clean and comfortable, the beds are nice and soft, but not too soft. Bathrooms are clean. Food is good. Nice place to stay and I would recommend this place again. Our job requires me to be here for about 2 months, and I will not stay anywhere else. Thank you Best Western!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear valued guest, We truly appreciate you taking time out of your busy day to share your experience at our hotel. We're happy to hear our clean, comfortable and healthy hotel will always be your choice for lodging when in the area for work!

"Great hotel "

5
29/02/2016

My dad and I were traveling to downers grove for my interview at Midwestern University and we stayed at this hotel. It was a nice and clean newly remodeled hotel with very nice rooms. The front desk was very friendly and the breakfast was good. Would recommend this hotel if traveling in this area we really enjoyed our stay!

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you very much for sharing your experience at our hotel. We're happy to hear you enjoyed our clean, friendly and healthy accommodations! Best of luck to you in your future studies. Hopefully we'll be seeing you again soon!

"Safe Haven"

5
28/02/2016

I was in town due to the illness of my brother. I ended up staying two weeks at this hotel and was so pleased with the friendly atmosphere, cleanliness and value of BW Countryside. I came and went at all hours of the day and always felt safe from the parking lot to my room. The laundry was helpful, and a surprise.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you so much for sharing your experience at our hotel. Our sincere condolences go out to you and your family. Under the difficult circumstance, I am pleased our whole team made you feel just a little bit better. We're glad you enjoyed our guest laundry as well. You can count on us to welcome you with the same care and kindheartedness on your next visit to Chicagoland!

"Great location"

5
28/02/2016

2nd time I have stayed there & think it's terrific value. Tons of free parking, efficient check in, remodelled rooms - the bathroom in particular was brand spanking new, & great value at a little over $100 for the night. I can never understand why hotels like this get negative reviews. It fits a specific type of traveller & price point very well & if you are looking for all the trimmings go upmarket to a 5 star hotel & pay the price. I particularly like the close proximity to Walmart & the accompanying large strip mall, restaurants, & even a cinema. Close to Midway Airport I can highly recommend this hotel.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're glad to hear you enjoyed our remodeled rooms, efficient service and proximity to suit all your needs. We look forward to seeing you again many more times!

"Great Place"

5
19/02/2016

Very clean and friendly establishment to stay at. Staff went over and beyond for us under the difficult time in our lives. Thank you all again for making things just a little bit brighter in our lives. Mark G

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel. We're happy to hear you and your family enjoyed our clean and friendly service. We're truly sorry for the difficulties you've endured, we're glad to have put a little smile on your face during these times.

"Great Room - Issue with shower"

4
26/01/2016

The hotel and room were clean and very nice. The staff was very friendly and helpful. We had an issue with no hot water in the shower. Breakfast was good, better than some. Overall nice hotel. We would stay there again.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We are glad you had an overall great experience in our clean rooms and with our friendly staff. We sincerely apologize about the shower issue and will evaluate further. We look forward to seeing you again soon in Chicagoland!

"terrible"

1
02/01/2016

No heat in rooms and this was on new years eve. we complained to front desk, they took us extra blankets to both rooms that we had reserved. why couldn't they given us other rooms.. it was very noisy in hallway and other rooms. the next day when we were going to check out the elevators didn't work. people from house keeping said they don't work. seems that this happens very often .we went from third floor to lobby through stairs luggage and all. as we get to lobby there are around 6 to 8 cops, didn't know what was going on but didn't feel very safe.. there was 4 of us and we just wanted to get out of there as quickly as possible. this was a very poor new years eve that we has due to best western hotel. we travel about 14 to 18 days per year and we had never had such a bad experience.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We sincerely apologize for not exceeding your expectations during your stay. On New Year's Eve, we were completely sold out and unfortunately had an unruly guest which prompted us to call the authorities to avoid any further disruption. We hope you will give us another chance and feel free to reach me directly with any further concerns.

"read reviews out of 10 2 were negative...It was beautiful found out it was remolded in this last year. It was very cle"

5
20/12/2015

I read 10 reviews 2 were negative...It was beautiful found out it was remolded in this last year. It was very clean and sparkling for the Christmas season,. Everyone was very helpful and friendly. Bed was very comfortable. They seem busy, I was happy for them about that. Food was good spacious seating with windows, with several TV. I will use this again when I drive into Chicago to visit my friends. this Hotel is within 20 of Midway. 10min of Brookfield ZOO. 10 min of Joliet Mall, about 35min of down town Chicago. Several little towns has wonderful walking area and restaurant

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you very much for your review. We appreciate your thoughts and are pleased you enjoyed staying at our newly renovated hotel. We're glad you enjoyed our clean, comfortable, friendly and convenient accommodations and services. We look forward to having you stay with us again soon!

"Visiting Family"

5
04/12/2015

This Best Western met all of our expectations for a weekend trip! The staff was friendly, rooms were clean and comfortable, parking was ample and the breakfast items were fresh. Would also recommend for business.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We hope to see you again soon at our clean and friendly hotel! We'll be sure to share your thoughts with our whole team as we always do!

"Close to Famliy"

4
30/11/2015

Needed a hotel close to family for the night, this worked out perfect. This is our second stay at this hotel, works out every time. Clean rooms, friendly staff nice breakfast. Close to good restaurants in Countryside/ Lagrange area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your experience at our hotel. We're happy to hear you've enjoyed the clean and friendly service, our complimentary breakfast and the convenient location several times. We look forward to continue seeing you!

"A good Motel"

5
28/11/2015

I have been to this motel quite a few times and will continue to come here when in this area. This is a SAFE area to come to and no fear of property damage or worse to your car in the parking lot over night.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. We're happy to hear our hotel provides you the comfortable and safe experience that we strive for. We look forward to seeing you again soon in Chicagoland!

"Not horrible, but not great."

3
27/11/2015

We stayed in the second-floor room and it took forever to get hot water to us. The room heater was not very efficient, it kept cycling on and off repeatedly and we could never maintain a comfortable room. Overall the bed was comfortable, the room was well set up, and the hotel is very nice. We will return. My wife wishes me to add that if you have severe allergies their cleaning products here will kill you. I guess I will be returning alone.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We apologize we didn't exceed your expectations. We'll be using your constructive comments to make our hotel better and hope you'll give us another chance when in Chicagoland.

"Nice surprise"

4
18/11/2015

Very clean rooms, modern lobby and rooms. Interior much nicer than the exterior building. It was a nice surprise. Very convenient to downtown LaGrange and Midway airport. Reasonable rates by Chicago standards.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for sharing your thoughts about our convenient hotel. We're happy to hear you enjoyed our clean and modern accommodations and look forward to seeing you again soon in Chicagoland!

"Nice and quiet"

5
15/11/2015

Nice and quiet place to stay, Friendly staff at the front desk coming or going. Nice breakfast area, Nice rooms. Easy to get in and out of parking. This will be my place to stay when returning to countryside.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for commenting on your stay at our hotel! We're glad you enjoyed our friendly staff, our updated accommodations and the convenient large parking area. See you next time!

"Best Western Chicagoland"

2
03/11/2015

There was a cigarette butt on our floor when we got there, the room/hotel had an extremely strong smell of smoke all weekend. It was so strong that it made it hard to sleep. The room was not cleaned well enough.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We apologize we didn't meet your expectations. We strive to be clean and friendly above all else. We will use your comments to improve those aspects and hope you will give us another try in the near future.

"Worth the short commute"

5
28/10/2015

A great place to stay if visiting Chicago - well worth the short commute to the city centre. The area is safe with all amenities close by, The Hotel itself is in great shape, nice staff - it represents good value for money.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're pleased to hear our hotel suited your needs perfectly. We hope to see you again soon in Chicagoland!

"Not impressed"

3
26/10/2015

Stayed here three nights Oct. 2015. The hotel itself was clean and well kept. The front desk employees needed to be a bit more friendly since they are in the hospitality business. When we checked in on Friday afternoon, the young man who checked us in, acted as if he didn't want to be bothered. He didn't tell us where our room was located, we asked. When we got to our room, it wasn't what we had booked (it had a king bed when we needed two queens). So when we went back downstairs to get the right room, the employee, again "thrilled" to do his job, changed our room. Upstairs to our new room, only to have the key not activated. Back down, for him to activate, with not an apology or some kind of concern whatsoever. Throughout our stay, when arriving and/or exiting, there was no welcoming efforts given by any of the staff members. Except once, from a lady working the late night (Sunday).

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We apologize for not exceeding your expectations and will be using your comments to better our efforts.

"Our Stay at Best Western Countryside"

5
24/10/2015

This is a very nice hotel. The exterior and grounds are well kept. The lobby area and breakfast area are large and well maintained. The rooms are extremely comfortable and well decorated. The staff here is very friendly and very helpful. Our cleaning service was excellent...never a missing towel, washcloth or coffee bar items. Would definitely recommend this hotel to anyone traveling to Chicago and wanting to stay in the suburbs.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you so much for your review. We're pleased to hear you enjoyed our renovated and clean hotel as well as our helpful team! We look forward to seeing you again soon!

"Great stay, love new decor "

5
18/10/2015

Just enjoyed my second stay at this hotel Friday and Saturday nights, and liked the new modern decor that's been completed since my first stay. Prompt service at check-in, requests easily accommodated by staff. Very clean and comfortable beds, great flat screen TV, small fridge and microwave discreetly placed in the room, and coffee pods with brewer. Free breakfast included sausage, eggs, yogurt, cereal and pastries in the much nicer than average dining area. Convenient location to my family, shopping, dining and other area attractions. It's my choice every trip when I'm in the Western Springs area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your thoughts about our hotel! We're so happy you enjoyed our remodeled decor and the consistently clean accommodations and friendly service. Can't wait to see you on your next visit to the Western Springs area!

"Good Hotel"

4
16/10/2015

That was a good stay at The Best Western. The staff was very helpful since the check-in, recommending a nice place for a burger, calling me a cab. It was located outside Chicago, but great for what I needed in the area. Comfy beds, good and clean bathroom. The breakfast was really poor, but that was something I expected.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're happy to hear you enjoyed our clean and friendly accommodations as well as our local dining options. We hope you'll stay with us again soon!

"Great hotel stay"

5
13/10/2015

We chose this hotel over the hotel next door where the wedding reception was held because of the great reviews. We were not disappointed. Everything was superior to the rooms of family staying next door.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're happy you read our comments and chose us! We hope to see you again when traveling to Chicagoland!

"Great Value for the Price!"

5
12/10/2015

I picked this hotel based on the reviews I read, and it did not disappoint! This hotel was newly remodeled, very nice decor including the rooms. Comfy bed (although may be too soft for some), great in-room amenities, clean, very nice FREE breakfast, convenient to downtown and other suburbs, friendly staff, and best of all GREAT PRICE! I am definitely going to stay here again the next time I plan a trip for my family.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your kind words about the experience of your recent stay! We're honored you enjoyed our new look and enjoyed the clean and friendly service as well as the great amenities we have to offer. We look forward to seeing you again soon in Chicagoland!

"The Place To Stay"

5
11/10/2015

We lived in the area for years and moved to Florida 3 years ago. We visit Chicago frequently and started to stay here on our visits since it is close to our old home and Midway Airport. They have went through a remodel and the place is looking GREAT! It had some rough times.but will be Fantastic. Staff is great and rooms; even through remodel, were clean, neat and tidy. Complimentary Breakfast is Fantastic. Associates are the best. We stay roughly 3 times a year. Tracey H? always greets us with, "We've been waiting for you, Mrs. & Mr. L." How Wonderful! See you in November.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your kind words. We're pleased to hear our efforts to remodel, provide a great service and clean accommodations were appreciated! We'll see you in November!

"Good choice outside Chicago"

4
07/10/2015

Very nice reasonably priced Best Western Hotel and a good choice if you're staying on the outskirts of Chicago. Stayed in September of this year. I hope I'm at two hundred characters now. I guess not .

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review! We're happy to hear our conveniently located hotel suited your needs while traveling to Chicago. We look forward to seeing you again soon!

"Starting our Route 66 road trip"

5
04/10/2015

We weren't here very long because we got in late at night and left early the next morning but I can tell you that our room was very neat and clean and the outside and lobby area of the hotel also seemed very well kept up and clean. I would definitely stay here again if in the area.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for your review. Although your stay was short, we're pleased to hear you enjoyed staying in our clean accommodations! We hope to see you again soon in Chicagoland!

"great hotel and location"

5
04/10/2015

I would recommend this hotel highly. the staff are very friendly and helpful and the hotel and rooms are very clean. the breakfast was just what we needed to get us started for the day. good selections.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Thank you for sharing your experience of our hotel! It's great to hear our caring and helpful team provided you with great accommodations and that you enjoyed our complimentary breakfast. We hope to see you again soon!

"Really nice hotel - great value - comfortable rooms"

5
30/09/2015

I booked this hotel to attend my 50th High School Reunion at another hotel nearby. This one was available, and I couldn't be happier staying at the Best Western over the class headquartered William Tell Hotel next store. Very comfortable and spacious room with a King size bed, nice HD TV, refrigerator, microwave, FREE WI-FI. and a great complimentary breakfast (for which they charged $20 at the other hotel, without the same quality). The staff was very friendly and accomodating. I couldn't have asked for better service. I don't know who jwrw who wrote the bad review about "unfiendly staff' was talking about. These folks were great. Highly recommended as a mid-price hotel with all ot the amenities.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you so much for your review. It makes our jobs worth it to hear from all of our guests' experience. We're excited you enjoyed our comfortable and friendly accommodations. We hope to see you and your friends on your next visit to Chicagoland!

"Unfriendly staff"

2
24/09/2015

This is a nice hotel with very unfriendly front desk staff. Josh, front desk supervisor has little communication skills. As a business traveler that stays at Best Western hotels over 200 nights a year I rate this hotel low in service because of the unfriendly front desk staff.

Jay P, General Manager at BEST WESTERN Chicagoland - Countryside, responded to this review
Dear Valued Guest, Thank you for your review. We're sorry to hear we did not meet your expectations on a recent stay at our hotel. We will however, work with our team to ensure we continue to improve our service.