SureStay Plus Hotel by Best Western Chicago Lombard,  Lombard

4.0/5  - based on 331 guest reviews.
222 E 22nd Street, 60148-6142, Lombard, United States - See map
+1 630 916 9000 +1 630 916 8016

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 332 traveler reviews
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One of the premier choices for Chicago, Lombard, or Oakbrook hotels. Welcome to the SureStay Plus Hotel Chicago Lombard. The hotel is located near major corporate companies and businesses. We are conveniently located between the Chicago O'Hare and Midway Airports. Downtown Chicago and its major attractions such as Navy Pier and the Magnificent Mile are less than 25 miles away. Other nearby attractions and points of interest include the Morton Arboretum, Lynfred Winery, Lombard Historical Society, Fashion Outlet Malls, Cantigny Park and much more. Enjoy your stay!

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Room 1

Guest reviews


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based on 332 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
149
Verygood
 
121
Medium
 
43
Poor
 
13
Horrible
 
6
Business Business 74
Couples Couples 76
Family Family 97
Friends getaway Friends getaway 21
Solo travel Solo travel 36
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
SureStay Plus Hotel by Best Western Chicago Lombard,Lombard
  • 2
    « Stay somewhere else! »

    The front desk staff was pathetic, the A/C was noisy and the water in my shower was piped BACKWARDS! Yes a good scolding was not necessary. And why serve fake eggs? Yes they talk about this great breakfast in many of the other reviews, but there was a sign "hidden" that said "Eggs are a dairy product" YES A FRICKING SIGN telling you the eggs are fake! PUT IT IN FRONT OF THE EGGS! I am lactose intolerant and my morning after eating here sucked! The pork sausages were weird and just STAY somewhere else!

    5
    « FANTASTIC VIST WE WILL BE BACK »

    I stay here when I'm in town on business, sometimes up to a month at a time and never had and issue or bad experience with management or staff. Breakfasts are great way to start the day. The rooms are always clean and neat.

    4
    « What a relief »

    So I have been traveling in to Chicago for many years and have been staying at a nearby competitor. But after 10 years of listening to slamming doors, screaming in the halls and assortment of other oddities I finally decided to try another hotel. (Yes, I know it took 10 years for me to figure this out) So I decided to give SureStay a try after reading so many positive reviews of the place. It did not disappoint. Quiet and very clean. It was a real pleasure to stay there. I work a lot of hours when I am in town so I leave before the morning breakfast so I can't make any comment about it. I felt very safe there with no strange folks wandering the halls or the parking lots at all hours. My only interaction with the staff was at check in and check out. The girl at check in was great; very nice. For the business traveler who pays his own way for travel this is definitely the place. Four stars only because I'm stingy with 5. :) It should not be taken as a slight at all.

    5
    « GREAT PLACE TO STAY »

    I stay here all the time on business 3 weeks a month for the past 4 years and have never had a problem with the staff or management of any kind. The breakfast that they offer EVERY MORNING is better than you could ask for great with something different each day. I have never seen or heard about any issues of anykind. For the guy who said something about (BED BUGS) I know for a fact that they have a very stronge provention policy about this with a extermanator that comes in once a month no mater what if they need them or not. I have seen them here first hand and wish all motels would take this kind of preventive action to make sure the HOTEL is clean and safe for all it's guest. Yes the guest who complained about the bugs could have brought them in them selfs and not known it. Sir grow up and deal with it. I will stay here again and again . The price is great the perks are great. The MANAGEMENT is the best you could ask for and would bend over backwards for any guest. HUNTER ,MELISSA, and the rest of the front desk are the best NEVER RUDE to anyone. Management and staff treat their guest like GOLD. I'm staying here between now and Christmas and between Christmas and NEW YEARS. I wouldn't stay any place else.

    5
    « Great Visit - I'll be back! »

    I am always thankful to find a great hotel when I am away from home. I was able to check in to my room early and the staff was amazing. My room was clean and comfortable and the breakfast was great. I will definitely be back.

    4
    « Good value; friendly, helpful staff »

    This hotel offers an excellent price for decent rooms, a better-than-average breakfast with hot items, and exceptionally friendly and helpful staff. We did encounter a couple problems, but the staff took care of them efficiently. The first room we were given had a very loud fan sound from the heater and they gave us another room right away. The second room we had trouble opening the door after inserting the room key, until a staff member explained that we needed to turn the handle up rather than down. (This is atypical, so I think all guests should really be told about this when they check in.) We slept well, ate well, and were always greeted in a friendly way by staff. It is hard to find a better deal than this hotel in Chicago or its suburbs.

    1
    « Bed bugs »

    We stayed here 4 nights and found a bite on our legs, bed bugs, and blood stains on the sheets. They moved us to a different room. When the manager was informed, he was rude and dismissive. Here are the pics. Legal action will be next. Do not stay here unless you want to bring a little something extra back home with you (sand I mean bed bugs).

    5
    « Great Inexpensive Hotel »

    Truly loved the price, the room and the breakfast! Hoping the price stays low like this! It will make it easier to visit my daughter! Room 226 was clean (there were a few things that should be fixed door stop in bathroom, the towel rack was dented in two places, toilet ran periodically for no reason, and curtain had broken hook (did not close all the way)) but nothing intolerable) and comfortable. Bed was plenty comfortable. Glad it is part of the Best Western Family as they are our preferred hotel chain! Glad they had eggs and bacon rather than just the normal continental breakfast fair! We will stay here again!!

    5
    « Great stay »

    We decided to stay here since the previous year we drove to the shopping center not too far away and wanted somewhere not too far from there. The rooms are roomy not too small and quiet. The complimentary breakfast was great. The time available was awesome which allows you to sleep in a little more and not have to rush to scavenger for food. Food was good was not crappy and you can make your own waffles. Will definitely be back next year.

    4
    « Very good and clean rooms. Good value for money »

    I choose this hotel as bgt option for Chicago. As I was running on Chicago marathon I decided to stay out of the city and combine my stay with rent a car. Hotels in city center during marathon weekend were extremly expensive. As for the distance from the Chicago that was bad decidion as one way trip took more than 50 minutes. Traffic is just terrible + parking in the city is very expensive. Never than less Lombard is great area and I was very suprised by the way everything is clean and organized. Very close ( walk in distance) is great shopping area and lots of restaurants. As for the hotel I have to say that housekeeping is very good. My room was well maintained and cleaned. Room is spaceus and vey corect in every way. Parking is great and wifi conection is excelent. Ony thing that I did not understand is brekfast? It is better not to give than to do that. At least they should give real plates and cutlery. For what they spend on breakfast they have to do more. It doesnt cost much more to go step up. But this did not spoil my experience. Very good and clean rooms and good value for my money.

  • 5
    « Like Home »

    Very nice cosy hotel. Really good breakfast just what you need. All day coffee. Clean comfortable room. Clean towels every day.Close to many restaurants a big mall Target a movie theater and more. Cold drinking water available all day.Personal free items as requested. Nice area, is around 20 minutes to Downtown Chicago but just because the traffic.

    2
    « Cheap but Disappointing »

    Horrible breakfast, paint peeling in bathroom, badly in need of renovation and cramped room. Most of the staff, except night auditor, were very rude. Forget sleeping late if you want housekeeping. Basically - you get what you pay for.

    4
    « convienent to most all - comfortable beds »

    comfortable beds, big bathroom, quiet room and area -- couldn't hear the neighboring rooms at all. Staff was pleasant. Easy to get to ... not hard to get to, even when avoiding the toll roads. I'd stay here again.

 

Getting to the hotel ...

All directions
·From:I-88 Eastwest Tollway. Located near I-88 Eastwest Tollway, 355 Northsouth Tollway, 294 Tri State, at Intersection of Highland and 22nd Street is the SureStay Plus Hotel Chicago Lombard.