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Best Western Plus Hotel Intercourse Village Inn & Suites, Intercourse

5.0/5  - basé sur 2294 notations.
3610 E Newport Road, 17534, Intercourse, United States - See map

In the center of Amish farmland, enjoy the purest of Amish Experiences. With rooms on property that provide semi-private porches and patios, you can hear the clip-clop of horse hooves as they pull the buggies down the road. Join local Amish families that dine in our on-site restaurant, The Olde Mill. even park next to a horse and buggy in the parking lot. The Best Western Plus Intercourse Village Inn & Suites provides the premiere Amish cultural experience in Lancaster County. Guests are within a two block walk from the Village of Intercourse and Kitchen Kettle Village®, offering over 75 unique shops specializing in locally made baked goods, jams, jellies, dolls, crafts, furniture and much more. Rockvale Outlets and Tanger® Outlets are also within just eight miles of this Intercourse hotel. Many guests take advantage of the on-site dining, the Olde Mill Restaurant, featuring local fare as well as classic options. We also offer daily specials for lunch and dinner. The Olde Mill Restaurant offers breakfast for all of our guests and is a local Amish community favorite. The thrilling area attractions - including Hershey's® Chocolate World, Strasburg® Railroad, Dutch Wonderland Amusement Park, Sight & Sound Millennium Theatre® and Amish Farm & House - are also nearby and provide lots of excitement. After a day of sightseeing or working, come back and relax at the Serenity Day Spa, Lancaster County’s only hotel day spa, located in the lobby or use the indoor heated pool and hot tub to unwind. At the Best Western Plus Intercourse Village Inn & Suites you'll enjoy many conveniences, including a complimentary daily newspaper, complimentary guest laundry, a gift shop and business center, a fitness center, as well as access to sightseeing tours of Amish Country and tickets for the theater. For a stay in the center of Amish Country, make a reservation at the Best Western Plus Intercourse Village Inn & Suites.

Best Western Plus

Hotel Intercourse Village Inn & Suites

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 2289 guest reviews
NOTE ISSUED
Excellent
1882
Very Good
330
Average
61
Poor
10
Terrible
6
REFER TO NOTICE
Business Business
71
Couples Couples
789
Family Family
1045
Friends getaway Friends getaway
277
Solo travel Solo travel
31
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Location in Amish country"

5
12/09/2018

I have stayed at the Inn about 5 times and it has always met our needs and the restaurant staff in great, service and food is exceptional You have the option of continental Breakfast which is excellent or 30 % off Buffet

"Amish Country Getaway"

5
12/09/2018

We just spent two nights at this Best Western as we enjoyed visiting the shops and sights of Amish Country. This is an excellent hotel, in an excellent location, and we were incredibly happy with the room, bed and hotel staff. The free continental breakfast was a little sparse so we ate at the regular restaurant at a 30% discount and it was also excellent. We will certainly go back to this hotel when we visit the area again.

"Lissa"

5
10/09/2018

Everything was great all staff I encountered were very pleasant and made sure we had everything we could need ..breakfast was good as well I love the fresh fruit ...the young lady with the long blonde hair who checked us in was awesome..she even upgraded our room so we had a extra bed to use

"Great place in a central location"

4
06/09/2018

The hotel is big and in a nice location, just about directly across the street from Kitchen Kettle Village. It's also about 15 minutes from the Strasburg RR, and 45 minutes from Hershey. There are a lot of decent restaurants within a 15 minute drive. The rooms and common areas were very clean, the employees were very pleasant, and the pool was great. The only negative we saw was the included breakfast choices they offer at the hotel. You basically have 3: 1) You can dine at their own continental breakfast room. This is held in a small conference room with very limited seating. Every day we stopped in, we couldn't find any available tables. This wasn't a big deal because the food choices were awful....much worse, and far more limited then any other hotel we've stayed at which offers a continental breakfast. 2) A list of "free" items that you can have at their restaurant. This is what we wound up doing, but the choices are very limited. You can have a donut, muffin, small bowl of mixed fruit, egg, etc. The service was also very spotty, depending on how many patrons they have when you get there. 3) 30% off of whatever you order for breakfast at the above restaurant. The breakfast was the only reason I gave this hotel 4 stars instead of 5. Their options and the quality of their food just wasn't in line with what the other hotels in the area are offering, which is generally a very nice continental breakfast. Aside from this one drawback, however, I wouldn't hesitate to stay at this Best Western again.

"The Best Hotel in Lancaster/Intercourse"

5
04/09/2018

Best Western Plus Intercourse Village Inn and Suites is the best hotel in the Intercourse/Lancaster area. I tend to visit Lancaster four/five times a year and I always stay at this hotel without any hesitation. I have stayed at other hotels in Lancaster and Best Western Plus is by far the best in my opinion. I recently stayed at this hotel for 2 nights/3 days and it was as pleasant as the last time. The lobby is gorgeous and very clean. Christian and Ashley at the front desk are phenomenal! They really know how to make your day and stay even better. I had a room that consisted of a living room, then a separate room with mini kitchen and bathroom and the last room is the bedroom. The living room had numerous chairs and couches plus a television and closet. The middle room had a sink, long marble table, fridge, microwave and coffee. The bathroom was a nice size with plenty of towels. The bedroom had 2 Queen Beds (which were very comfortable), another closet, television and chair. The rooms are great! Housekeeping is absolutely terrific. The whole property is spotless. The Olde Mill restaurant connected to the hotel had great food and awesome service. The hotel has an indoor pool and hot tub in an adjacent building, a fitness center on the second floor and ice and vending on all three floors. There is also an elevator. Overall, my stay was 10/10 as it always is and I cannot wait to come back!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the awesome review, we appreciate you staying with us and providing such a great review of our property. We look forward to having you return again and look forward to serving you again in the near future.

"Excellent place to stay to visit Amish country"

5
02/09/2018

Hotel was clean, comfortable and ideally situated for a visit to Amish country. The front desk staff were helpful and knowledgeable in recommending places to visit and restaurants to eat at. Tea, coffee and hot chocolate 24/7 in the lobby was a nice touch. Pool and hot tub great-kids really enjoyed it. Breakfast was cooked well with a nice variety.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the detailed review of our property, we are happy to hear you enjoyed all aspects of your stay with us. We look forward to serving you again the next time you visit us!

"Definitely will be back."

5
02/09/2018

Great Hotel., friendly helpful staff. Best of all very clean from lobby to room and pool area.. Walking distance to shopping. . Perfect for couples , family and girls weekend.. Always complimentary hot coffee and tea. I will be back.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the kind review and commenting on how our property is perfect for couples, families and a girls weekend getaways! We look forward to your return.

"BEST PLACE TO STAY IN AMISH COUNTRY"

5
28/08/2018

WE like the pool and the free breakfast..we have been staying at this Best Western for the last5 years and its always a great stay..We live in New Jersey and its worth the ride!!! Close to all Amish attractions and only 1hr away from Hershey Park..The owners are always on site the staff is greatRay from mplwd

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Ray, Thanks for staying with us again, we love our repeat guest and consider them friends! We look forward to seeing you again soon.

"Overnight stop over"

5
26/08/2018

The hotel is very clean and all the grounds is spotless. The room is nice and everything was spotless. Everyone was very friendly ready to help with anything that was needed. There is a restaurant right next door didn't try it but over heard people saying it was very good. We would definitely stay here again.

"Very Nice, Very Clean, Friendly"

4
19/08/2018

We stayed two nights at this hotel in a standard room, and it was nice. From the front desk to the housekeeping staff, to the wait staff in the restaurant, everyone was friendly. The room was very clean. I wasn't crazy about the sink location across from the door leading to the toilet and tub, but that's minor. Room had a fridge which is always handy. No in-room safe, which was a bummer. We were in the area for a wedding so I had to carry my bling around in my purse. Nice location. Tip: the water is extremely soft. Use smaller amounts of shampoo or you'll be rinsing it out forever. The restaurant has delicious food. Plenty of outlets for recharging, but as usual, in Internet was in and out.

"Enjoyable as always!"

5
19/08/2018

This was our third stay in the past few years. My family returns annually because the staff is friendly and the hotel is so well maintained. It is within walking distance of many Intercourse attractions, so we often park and walk. One of the best parts to the hotel is breakfast. You can eat at their continental breakfast location, or eat at the restaurant attached. If you do the later you can have a percentage taken off the total bill, or pick two specified items off the menu for free. We already cannot wait to return

"Awesome stay!"

5
18/08/2018

My family and I went down for the show at Sight & Sound theater and we absolutely loved our stay!! Roman was the best, accommodating us way before check in!! Ashley and all the staff were wonderful, friendly and helpful. Pool and hot tub were the best! Would absolutely stay here again!!!

"Awesome stay!!"

5
18/08/2018

Very accommodating and helpful staff. Great location. Right in the center of Amish Country. Clean rooms. FREE access to washing machine and dryer. Pool open late. What more can you ask for? Ashley is da bomb. Thank you!

"Clean and friendly"

4
15/08/2018

It was an awesome stay at this Best Western! I have heard some bad reviews for other Best Westerns, but this location was fantastic. Super friendly and helpful staff, coffee and tea in the lobby 24/7 and hot breakfast included. The rooms were clean but in need of dusting. Free WiFi, but no cell service in our room. Highly recommended.

"Great Hotel"

5
14/08/2018

Our first stay at this hotel and we really enjoyed it. Friendly hotel staff and very clean. We enjoyed swimming at the pool and their complementary breakfast. Great location within walking distance to Kitchen Kettle Village. Highly recommended.

"Very friendly and accommodating"

5
13/08/2018

We recently stayed and enjoyed our visit. The hotel staff are very friendly and the hotel is extremely clean. They offer complementary coffee/tea/hot cocoa in the lobby, as well as a pay per cup specialty coffees. Only recommendation I would suggest is free cookies!

"Another GREAT stay!"

5
10/08/2018

Our family of 6 stayed here in April and decided to come back to enjoy Lancaster County in the summer. This time we brought along my sisters family! The hotel was just as inviting, comfortable and most importantly CLEAN! I dislike staying in hotels because of their lack of cleanliness but I can honestly say our room was extremely clean. The sheets even had a scent of bleach which I loved because I knew they were clean!! The staff is so nice, the restaurant is great and the local area is wonderful. There is a great cheese shop and jam shop in Kettle Village right across the street. Very happy we came back.

"Great Property!"

5
09/08/2018

This modern stay is located on a very busy road (Route 340), where a 3 way stop sign, fork in road, bicycles, horse carriages and aggressive motorists all meet. If it weren't for the traffic situation, it would be a perfect spot! After the hotel desk gave us the street side room, we quickly requested an alternate. (Due to noise.) Recognizing our disappointment, Mario/front desk was kind enough to upgrade our location and room to a suite-for same rate. That room is much roomier and worth the price of an upgrade upon finalizing. Rooms are comfortably appointed and sparkling clean throughout. Our King Suite had a modern shower with glass sliding door, but no tub. Small but modern equipped fitness room and indoor pool/hot tub open 'till 11pm! Towels provided/private change room. Breakfast in am has 3 choices - Included Continental buffet - breads/eggs/potatoes/sausage/oatmeal/cereal/muffins .. OR limited items at the attached Old Mill Restaurant.. OR - 30 percent discount off of reg. priced menu. We did not visit the restaurant, but opted for the included cont. buffet. That was a mistake because the breakfast room the very crowded and too small during peak times. So we wound up taking food to the room. (This is August/height of destination's travel season.) The local channel is playing in lobby - educational to watch (Lancaster PA tv) and an interactive touch screen helps with local attractions, as well as the many rack-brochures. There is comp. coffee/tea/hot cocoa avail round clock. Just drive carefully in this area. Lastly, if you wish, *carefully* walk across over Rt.340 and go toward the west approx. a quarter mi. (or you can drive with ample parking) .. to visit the Kitchen Kettle Village. Plenty of snacks/shopping and buggy tours await. Have fun!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the very detailed review, We are glad you enjoyed your stay with us.

"Best spot in town"

1
09/08/2018

Very pleased that we chose this motel for our stay. Is right in the middle of tons of shops within waking distance and easy drive to to view the farms all around the area. Absolutely the best place to stay??

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the well written review, we are glad you enjoyed your stay. Please correct the overall rating to reflect the stay if possible. Thanks again for staying with us.

"Great Hotel"

5
07/08/2018

Picked the BW+ Intercourse as a stop over and a very nice hotel in the heart of Amish country. The hotel was quiet and clean. Had lunch at the attached restaurant which was delicious. The offered breakfast was equally as good. Highly recommend staying here.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for highly recommending our property to other travelers and sharing your experience. We appreciate our guest and loving serving you during your stay.

"Very nice hotel"

5
06/08/2018

When my wife called to make reservations she was told they have high rise seats for the toilets, as my mom and mother inlaw are in their 80's and need it. When we got there, they said they didn't have any, or any rooms with high rise toilets..Very disappointing. Other than that, the room was great, The food in the Old mill was excellent. We will stay there again, but after she was told about the seat, and the front desk person said no one should have told her that, I was very upset.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the review, I'm sorry that we only have a limited amount of Accessible rooms with the raised toilets. Thanks for the kind review and we hope to see you again.

"Great last minute mini vacation"

5
06/08/2018

We have stayed at The Best Western Intercourse Village Inn and Suites many times before and will continue to return. The staff is always very nice and friendly. The restaurant is very nice and the food is perfect. The location is perfect to Kitchen Kettle Village and other nice shops. It is close enough to Kitchen Kettle if you feel like strolling along and exploring the area.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the nice review and for your 5 star rating, we appreciate you as our guest and look forward to serving you again in the near future.

"Fantastic and greatest Best Western we have ever stayed in!"

5
02/08/2018

My wife and I stay in many hotels over the course of the year for business and for pleasure. This BW had such a fresh smell from the lobby all the way to the rooms. The front desk staff is extremely helpful and friendly. The cleaning crew does a superb job on the rooms and was the cleanest rooms we have every slept in.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Nexgenfx1 Thanks for the great review, I am happy to hear we provided you with exceptionally clean room and a great experience. We try hard to please all our guest. Thanks for the nice review.

"jesus the play"

5
01/08/2018

was close to sound and stage , show that we when to. the play was at 3pm so we got at the hotel at 6pm. we check in and eat in the restaurant in the hotel. tryer from the ride we when bed. got up a and walk around town.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Johnmetfan We appreciate you choosing our hotel with visiting the area and Sight & Sound Theater. We hope you will consider us again when you return to Lancaster County.

"Quaint Visit!"

5
31/07/2018

Very nice hotel with large rooms! Continental breakfast was really good not your usual fare. They have a yogurt dispenser. Very quiet except for the siren that sounded at 6:45am. It is within walking distance of shops and dining. Although the restaurant within the hotel is delicious, they are understaffed. No drink refills and slow service, not happy staff. But the food was really good, just don't be in a rush.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Lisa S Thanks for the review and sharing your experience. We appreciate you choosing our hotel while visiting Lancaster County.

"Great hotel for stay in Amish country"

5
30/07/2018

Exceptionally clean and well appointed rooms and common areas; friendly staff; great location, across the street from Kitchen Kettle Village and miscellaneous shops and restaurants. Complimentary breakfast offering just ok, but typical of other hotels. Competitive room pricing. I would not hesitate to recommend this hotel for couples and families.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Mangelagam Thanks for the nice review and for highlighting our great location and amenities. We look forward to seeing you again.

"Great Place for Families"

5
30/07/2018

Very clean, modern, comfortable beds and great location. Walking distance to Amish shops. Great pool and hot tub. They need to expand the breakfast room because there wasn't enough room to eat during peak season.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Ivette S. Thanks for the great review, we appreciate you staying with us and sharing your experience.

"best hotel"

5
26/07/2018

just back from 3 night stay. as always this hotel is best in Lancaster county. its always clean, staff is outstanding. they give you discount at the restaurant. it is located close to many attractions. this is only hotel we will stay at when we visit Lancaster county. thanks to all at best western plus intercourse village.

"A great place to stay!"

4
25/07/2018

I stayed here a few weeks back while in the area on business. It has a great rustic ambiance with modern amenities. I found the front desk staff to be both helpful and polite. The breakfast buffet was solid, though nothing spectacular. The attached restaurant was reasonable, but nothing special. The pool is clean and the gym is nice.

"Clean room but wifi needs improvement"

4
25/07/2018

This hotel is walking distance to Kitchen Kettle Village. It has a very nice lobby with 24/7 coffee and tea. Staff is very friendly. The room was very clean. For the complimentary breakfast, you have a choice of the buffet breakfast or the on-site restaurant. I tried both and I prefer the buffet over the restaurant. The buffet breakfast was quite good in a very comfortable room, while the food from the restaurant was mediocre at best. One problem I had was the wifi service. It was really bad. Since I have unlimited cell service, it may not be such a big deal but the cell service is also spotty inside the hotel. For someone who really need the wifi service for work, this is a major issue.

"Family reunion"

5
25/07/2018

As always we have a wonderful stay at Kurt's BW in Intercourse PA. We were one of the first guests when it reopened and have stayed there many times. Making this visit exceptional was the fact that er were able to connect with a cousin I have not seen in 50 years it was wonderful and so is this hotel which will make it that much more special from now on.

"Very accomodating..quaint hotel"

5
24/07/2018

Loved the convenience of location as well! Staff were really sweet! The free breakfast was just okay but the room and overall appearance of the hotel was very clean! No smoking facility was also a plus

"A very pleasant experience"

5
19/07/2018

A very attractive building and grounds. Very clean inside and out. Nice toiletries, bright white soft towels, and one of my most important criteria for an excellent hotel....you could turn on the AC fan so that it runs continuously and doesn't cycle on and off all night. Room size was pretty typical. I liked having the sink on the outside of the bathroom so my wife and I could both be getting ready at the same time. Breakfast has been addressed in other reviews. We stuck with the continental breakfast and it was more than adequate for us. Loved that the oatmeal was already cooked and not the typical packages of Quaker that you mix with hot water. The front desk was extremely helpful with guidance and direction on the things we wanted to see and do. We will stay here again the next time we visit the area.

"Wonderful"

5
19/07/2018

Beautiful layout in Amish country, love it. Love the country look and design which gives such a peaceful and ralaxing feeling that drains stress away and boy I really needed that. Thank you for this wonderful and heart warming stay.

"Excellent hotel"

5
17/07/2018

Very clean hotel and room. We loved the queen suite. The hotel manager Kurt Thomas is quick to address needs and just to accommodate any requests. The two restaurants had good food. I would recommend this hotel.

"Go to place"

4
17/07/2018

Great place to stay. Neat and clean. Very convenient restaurant on site. Great location to Kitchen Kettle. Pool needs less chemicals, but my kids loved it. We always look foeward to staying here when we come to PA.

"Excellent"

1
16/07/2018

We have stayed at the Best Western several times! The staff is always friendly! The rooms are always clean and it smells clean when u walk into the Lobby! My granddaughter loves the pool. The Restaurant is very good and the staff is very nice!

"Perfect in every way!"

5
13/07/2018

You will not find a better place to stay! Everything is perfect!! From the minute you walk in the door they make you feel at home. Clean rooms, clean pool, incredible restaurant where the food is exceptional. You really can't ask for a nicer place to start your morning or rest your head after a long day.

"Wonderful Best Western"

5
12/07/2018

Definitely one of the best BW's. Classy, spotlessly clean and nothing short of superior front desk staff...pleasant, courteous,accommodating, Mega Kudos to them. We stayed in the two bedroom, with kitchenette and bathroom between bedrooms. Honestly it was like having your own apartment. This BW also has large indoor pool and the biggest sauna I have ever been in. Stay here...you won't be disappointed

"Always Our Hotel of Choice"

5
12/07/2018

We visit the area several times a year. This is the only hotel where we will stay. Our room was immaculate, comfortable and the staff couldn't do enough for us (Ashley, Roman, etc). From Management to the Cleaning Staff, we were very well taken care of in a professional, efficient, yet caring manner. The restaurant was enjoyable, and the employees there were so nice. Though we didn't get to the pool this visit, the last time we were here, it was relaxing and fun.

"Another Amazing Amish Trip"

5
11/07/2018

Stayed at the Best Western, Intercourse PA. The location is perfect for any/all Amish venues and other activities. The people are the thing...service, personable personnel, everyone on property wants to make your visit exceed your expectations! And they do! Ashley, Roman and Paul to name a few can seem to help enough. Restaurant on property is very nice. Dawn and Fannie again care to do it right! Fitness is adequately furnished with water and bathroom immediately adjacent. The rooms are appointed nicely with a local feel! 24x7 coffee is another handy touch...try ice coffee next time! Pool area is immaculate and towel are already at the pool! Add the click - clack of the horse drawn buggies and carts, it's a relaxed laIid back environment - sooo different the big city noise and bustle. Recommend this location without reservation...but suggest you make one!??

"First class hotel"

5
09/07/2018

One of the nicest hotels I've ever stayed at. Nice newish rooms, clean with comfy beds, great ac and a nice full hot breakfast buffet. The pool was nice wish I had brought my suit. You can walk to some shopping right from hotel. Nice outdoor sitting areas and even a basketball hoop area. I just wish the cleaning people had given us another shampoo and conditioner for the 2 nd night as there were 2 of us and the little bitty bottles didn't go far. The one roll of toilet paper ran out and they didn't replace that either (we still had a roll on the second dispenser) I found that all kind of weird. We left a tip and they made the beds and gave us clean towels. I left a note to ask for more decaf and they left that, but didn't replenish the necessities.

"Wonderful Stay!"

5
06/07/2018

My husband and I were very impressed with our room! It was clean, comfortable, and homey. The customer service was superb and the breakfast was great. Everything looked well-kept. Would definitely love to stay here again!

"Another customer satisfied!!!"

5
02/07/2018

I would say, you guys just created a raving fan!!! I can't even express how wonderful this place is, clean, great atmosphere, customer service is great! Christopher, Mario and Lindsay made our stay unforgettable! Well done! Restaurant amazing,spa beautiful and clean, front desk nice and clean, overall excellent! Pleeease add a pool for kids :), that doesnt mean I wont come back, I am already planning my next stay . I stayed for 4 days and I am sad to leave tomorrow :(. Nothing else to add other than THANK YOU!!! ??????????????

"If the location works, this is a great place."

5
01/07/2018

We stayed for 2 nights, Thursday and Friday. Definitely clean and well kept, has an okay complimentary continental breakfast. The staff was very nice, and the clientele seemed to be a mix of empty-nesters and families partaking in tourist activities in the area. We were mainly in town for things in Lancaster, but this was worth the 15 minute additional drive.

"ALWAYS STAY HERE WHEN WE ARE IN THE AREA."

4
30/06/2018

Great location when exploring the Amish countryside as it is across the street from the Kitchen Kettle Village as well as the Old Candle Barn and other shops. Staff is always very friendly and welcoming. Room was spacious and comfortable and had a patio to just relax. Guest laundry was also very good. You have the option of either having the continental breakfast in the hotel, or have breakfast in the restaurant. This is our hotel of choice whenever we are i the area.

"Loved this place"

5
27/06/2018

Staff was so friendly and accommodating. Their restaurant food was amazing and so convenient. Room was clean. Pool was warm but due to being indoors, had an extremely strong chlorine smell. Didnt seem to bother the kids though! Will definitely stay here again.

Kurt T, Owner at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for staying with us, I do apologize for the chlorine smell and we will look into this immediately. We look forward to seeing you again during your next visit.

"Amazing Lancaster stay"

5
21/06/2018

We were first time visitors to this hotel and let me say ...AMAZING! This family run place is so beautiful. The staff has so much love and pride for this place it truly shows. Clean, quiet,comfortable rooms. Nice pool and hot tub. The nicest desk staff you will ever encounter. I highly recommend this place to anyone visiting the Lancaster area. Trust me, you will not be dissapointed I don't impress easily and I was impressed.

"Great location, awesome hotel and service"

5
19/06/2018

Couldn't be happier with our visit to Dutch Country and our stay at this hotel. The location is excellent, surrounded by local scenery and small shops. The rooms are very clean, and the service was top notch. I had to interact with the manager, and found him to be extremely responsive and helpful. He was very hands on, and I saw him every day in the lobby, restaurant, and around the hotel making sure everything was in order. Definitely looking forward to my next visit there.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for staying with us we appreciate the kind review and look forward to seeing you again.

"Hotel review"

5
11/06/2018

Hotel was great and very clean and staff was exceptional and it is so close to many great stores and winery.The pool and restaurant at the hotel were also great!! We will be back definitely in the very near future!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for acknowledging how close we are to the many shops in the Village and also commenting on our Indoor Pool and Restaurant. We appreciate your business and hope to see you again son.

"Great hotel stay for a family!"

5
11/06/2018

We stayed overnight recently while visiting the area to go to Dutch Wonderland. The suite was clean and quiet, and the breakfast options were great! The pool was a huge plus too. We'll be back for sure!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
We appreciate your great comments on our hotel, We are glad you enjoyed our breakfast options and indoor pool. We look forward to seeing you again soon. Thanks for staying with us.

"Great Staff, Great Hotel..."

5
11/06/2018

Just stayed at the BW+ in Intercourse, PA and it was a great stay. The staff was friendly, welcoming and helpful. The amenities are more than adequate, and its clean and quiet. We will definitely be staying there again.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the great review, our staff are defiantly the best around. We all love serving our guest. Thanks for staying with us.

"Great location and friendly staff"

5
10/06/2018

This hotel was wonderful. Very well kept and spotless rooms. Great choices for breakfast. Right across from Kitchen Kettle Village. I would definitely stay again. All the staff was friendly and helpful.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Suzanne, Thank you for the great review! We appreciate your business and hope you will come visit with us again soon

"Welcomed surprise"

5
05/06/2018

Checked in for our regular double queen room and were met upstairs by a very kind man, with a different set of keys, he noticed our children and upgraded our accommodations to a double queen suite complementary because it would be more comfortable for us. The room was clean and very comfortable. We took advantage of the free laundry facilities as well, which was a blessing after being on vacation with our family of 5 for 6 days. The sundry selection was impressive to say the least and the complementary breakfast at the restaurant was delicious and had enough choices for our children to all order something they wanted. Every employee we encountered were professional and very kind. Will definitely return if ever in the area again.

"Great hotel"

5
05/06/2018

This is one of the best hotels we've stayed in, EVER! For a reasonable price we got a huge room, very clean, great continental breakfast, excellent service, and close proximity to all the things to do in Lancaster! Will definitely stay here again next time we're in the area!

"Family visit to Sight and Sound"

5
04/06/2018

Excellent hotel!!! The rooms were very clean and spacious, staff very friendly and accommodating, and food was good too with a great variety. The pool and hot tub was also nice and they even extended the hours. Our overall experience was awesome and we will definitely return.

"Group visit to shop and go to Sight and Sound "

5
04/06/2018

We totally enjoyed the stay at the hotel. The staff was awesome with helping us with our needs, the rooms were clean, large and the beds where very comfortable. Loved the fact that the room had a door to go out into a small patio where we sat and had ice creams. The hotel also has a large pool to enjoy. We loved our stay and would definitely stay again.

"Very friendly staff and clean rooms"

5
04/06/2018

Excellent staff. Very clean, friendly staff. Nice pool. We come every year with our church. We preregistered and everything was ready for us to check in. Express check out was seamless. The pool was clean and the building well kept. We would come back again!

"Very pleased"

5
31/05/2018

Hotel was nice, clean and well kept ..and the beds were really comfortable. Also was within walking distance to shops at kitchen kettle village. The indoor pool was very nice .. probably could be ventilated a little better. Overall we really enjoyed the pool and hotel, definitely would recommend!

"Trip with the In-laws."

5
28/05/2018

What a wonderful place to stay. Everything is so clean inside and out. The rooms were very nice and up to date. We stayed in the 3 Queen room with the bathroom in the middle and it was laid out very well where my wife and I had our own space and her parents had their own space but we were still together. I will stay here again when I am in the area.

"Ladies holiday"

5
25/05/2018

We love Best Western at Intercourse, Lancaster area. Location convenient and staff and facility are excellent. This was our second visit, we will return. Rooms clean and comfortable. Compliment ary breakfast very good choices and not too much to be too full.

"Another great stay"

5
22/05/2018

Everyone was great from check in , breakfast, housekeeping. In a great location. We even left something in one of our rooms and housekeeping turned it in and the staff called us. They are mailing our forgotten item back to us. great job everyone. Great hotel, great employees

"Home away from home!"

5
21/05/2018

Our recent trip to Intercourse, PA was highlighted with the tremendous landscape and sights of the Amish farms and the relaxing atmosphere of the Best Western Plus in Intercourse. The lobby is relaxing, the rooms are clean and comfortable. The staff is inviting and informative concerning the many places of interest. We have stayed at the Best Western Plus in Intercourse many times and have always enjoyed it.

"Another great stay!"

5
21/05/2018

We came up for a 2 night stay and the hotel is a clean and nice as always. The staff is friendly make you feel at home. The room we had could use some new chairs, but having a balcony was cool, in spite of the rainy weekend. Nice added bonus was having the breakfast buffet.

"Great hotel in Intercourse"

5
21/05/2018

We recently stayed for 2 nights. It was perfect from check in to check out. The hotel is beautiful inside and outside. The room was spacious and super clean! The staff was efficient and friendly especially the front desk clerk Paul. We booked our next stay before leaving. Keep up the good work!

"Absolutely a GREAT place to stay!!!"

5
17/05/2018

We were here 2 nights and to celebrate a weekend wedding for our daughter and new son-in-law this past weekend. The hotel was super! Very clean, very quiet, well managed, an excellent location in the Amish Country and their prices are competitive! Would highly recommend staying here! A continental breakfast was included in the price and they do have a restaurant there also. Great stay if you are in and around "Amish Country"!!! This hotel does not remind you of a typical hotel. The exterior and interior decor is very nice! It also has a pool, hot tub and small workout area there too!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the great review, we are glad you enjoyed your stay and try hard to satisfy each and every guest. We look forward to seeing you again next time you are in the area.

"thank u"

5
16/05/2018

i like front desk staff are very caring and helpful. we did stay 2 nights we had 2 bed room with a balcony for night then we decided to extend for one more night. front desk staff give us upgrade for 3rd night they have free hot breakfast in with lots of selections they coffee was very good the room were clean the pool was big and hot tub was big the pool was warm and the hot tub was nice temparature the restaurasnt had very good selection ,the was good pie taste like home made dessert was also the taste very good meal the serive was good in restaurast they had nice sitting area outside this nicer best western ,it is perfect best western thank you for best western

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for your kind words and review of our hotel, we take pride in providing a great place for our customers and look forward to serving you again in the near future.

"Remodeling fixed everything"

5
14/05/2018

Stayed here for a family shopping and countryside tour. We had stayed at this location before the remodel and needed updating. The updates and upgrades we're dramatic. The staff is great especially Christopher who printed some documents for me as well as answered my questions. The rooms are great our room was on second floor with a great balcony, three queen beds, one sofa bed, bathroom and sink and mini fridge area in two room setup. The free breakfast was adequate the hotel is clean with a nice on site spa and pool area with a heated pool and spa. It is a great location for Amish shopping.

"Great weekend getaway!"

5
14/05/2018

Great location, clean room, excellent restaurant, nice pool and hot tub. Even the free coffee at the front desk was great and hot. Walking distance to attractions and in the heart of Amish Country. Price was fair.

"Beautiful Hotel in Amish Country"

5
09/05/2018

We had stayed here a few years ago before the renovation. They really did a GREAT job. The location is great. Right in the heart of the town. The hotel is beautiful. The staff is very friendly and helpful! I want to make mention of Ashley and Addison. They were very sweet and anything we needed they were on top of it. My husband uses a walker and the hotel is fully equipped for those with disabilities. The only suggestion I would give is they need to put more than 2 trash cans in the rooms. We had a suite and there was one in the bathroom and in the connecting part where the extra sink/refrigerator was. It would have been nice to have one in the bedroom area. Other than that we had a great time! I will definitely suggest to my friends/family to stay here and I would definitely stay here again.

"Exceptional Stay"

5
08/05/2018

My wife and I spent several days in the Lancaster PA area and were lucky enough to stay at the Best Western Village Inn and Suites in Intercourse PA. The hotel is beautiful, both outside and in. Our King size room was super clean and very comfortable. Housekeeping staff kept it that way the entire time. The Old Mill restaurant, on site, supplied us with delicious Amish prepared food quickly and affordably . The one thing that impressed us the most was the customer service. Every hotel staff we encountered during our stay treated us like family. Especially Roman at the front desk. We will definitely be heading back.

"Almost OK."

3
06/05/2018

OK hotel, but bed and pillow quality below what I expected for price paid. AAA discount was not much at all. Breakfast service in restaurant on premises was horrible. Staff ignored us after being seated so we left. Waitress just kept chatting away with another table and never acknowledged us.

"Another great stay!"

5
06/05/2018

I have stayed at this hotel numerous times with different family members, everyone has loved it. Rooms are great as is the restaurant...staff is always friendly and helpful. Definitely will be back! The hotel is close to a number of local shops.

"Best place to stay in Amish country"

5
05/05/2018

Found this hotel TripAdvisor and was not disappointed. Great location, great facilities, tons of parking, modern, and comfortable. The staff were friendly and helpful. Huge rooms, great for families. Very convenient to all area attractions. This is the place to stay when you're visiting Penn Dutch country.

"You will be very pleased if you choose the BW Premiere Intercourse Village Inn & Suites for your stay"

5
01/05/2018

We have stayed here several times and have never been disappointed. It is extremely clean, comfortable and the staff is excellent and very welcoming. The rooms are very well appointed and clean. The Olde Mill Restaurant which is attached to the hotel is also a plus, very good food at reasonable prices. If you are visiting the Kitchen Kettle you can walk, as it is located close by, along with several other very nice shops in the area.

"Our favorite place"

5
30/04/2018

If you want to stay in a place that is pristine clean, has professional and friendly staff, comfortable beds, inviting pool & hot tub, fluffy towels, good food and much more then this should be your choice. We try and visit 2 or 3 times a year and always leave refreshed - you can be busy or not busy - lots of shopping and restaurants.

"Our favorite hotel to stay at when visiting Sight & Sound Theater in Lancaster PA."

5
29/04/2018

We always stay at the BestWestern Plus Intercourse Village PA. When we come to this area to go to the Sight & Sound Theater. The staff are always very friendly & helpful and the rooms are very clean & spacious and this time they surprised us by up grading 1 bedroom king to a 2 bedroom king suite at no extra charge Wow!! The was very large with lots of space. Roman checked us in and is very friendly he really took to our son Mike. We will defiantly be back next year. And if you are in this area I highly recommend this hotel. John T

"Great place to stay"

5
28/04/2018

This place is great. Right in the center of amish country, within walking distance to Kitchen Kettle Village. The rooms are updated and spacious. Great amenities including an indoor pool and hot tub. I would recommend this place to everyone.

"FABULOUS..Did NOT disappoint!"

5
26/04/2018

We travel often and I have to say, this was one of the best places we have stayed at. From the moment we drove in to the cleanliness of the lobby and then friendliness of the staff..only to be met with a complimentary upgrade to our room that suited us better for our family. The room was clean and spacious. The lobby is so inviting with lounge areas and board games. The pool is clean and the water was warm. We enjoyed our visit to the Amish country and will be recommending The Best western Plus to anyone we know planning to visit.

"Great Location!"

4
25/04/2018

The hotel is located within walking distance of the Kettle Kitchen Village shops. Mattresses were abit to firm and sheets were a little rough, however, managable for the price. The hotel had upgraded our room prior to our arrival and the staff is very friendly. Hotel was very clean!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for staying with us, we appreciate your business and feedback. We do offer quilted mattress toppers for guest that enjoy a softer sleeping experience, they can be requested during prior to your stay. We are happy that you found our property convenient to Kitchen Kettle Village and many of the other shops and activities in the Village of Intercourse.

"Great experience"

5
21/04/2018

2nd time staying here, I love this place. Very convenient to all attractions. Even gave the restaurant another try, by request of staff and was pleasantly surprised. We only had lunch, but staff was good and the food was great, I got the chicken fajitas!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks so much for the great review, we appreciate you staying with us again and giving our restaurant another try. We strive to give every guest the best possible experience.

"Awesome hotel and employees"

5
20/04/2018

Nothing to complain about at all. Clean , very comfortable atmosphere but can't rave enough about the staff we had. Christian and Ashley are definetly add a plus to this hotel with their outgoing personalties, making each customer feel welcome and valued. Second visit and only place I will stay again unless things change at some point.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Lisa Thank you for taking the time to offer us your review! We greatly appreciate your business and hope you will come visit with us again soon.

"Amazing property!!!"

5
17/04/2018

This hotel remains as one of my favorite in the area. Our stay, although last year, was very good. The first thing you see is the spacious parking area. Once inside, there is a wonderful place to relax and the check in area. They also offer brochures of local places. Main lobby offers a coffee and tea bar (not sure if you have to pay or not. There is an elevator or the option of stairs. Both were clean and nice. Luggage racks were also available if you have many bags. We booked a 3rd floor suite (I think room 350). At first entrance the room looked very clean. Furniture included a work desk and chair, two beds, a pull out couch, two plush chairs, and two night stands. There was also a large window on the far end of the room. The bathroom was very clean, we did have to request more towels, but this was no inconvenience. After getting to our room we quickly changed and left for the pool area. As you do have to travel from your room, through the lobby, and across the little parking lot out front, wear a cover up or clothes. The pool building was large and spacious. It was very nice inside, including a large pool and jetted hot tub. I think putting the pool in a separate building was a very smart idea. It eliminated any chlorine smell in the hotel itself. The pool was comfortably warm, which I personally enjoy. The building had many chairs around the pool and was not crowded. Pool had different depths and was spacious. The hot tub was, definitely, hot. The jets were soothing and overall it was an amazing experience. Once back inside, we watched TV for a little (the tv's were nice as well) and the Wi-Fi worked great from our room. The beds were very comfortable and we slept great. For breakfast, we did have the free option, and sadly could not dine in the restaurant as we had to rush for an early morning dance competition. The buffet offered in another room was very good. Offered an array of food, both hot and cold, and it was tasty. Overall, our hotel experience was great. Awesome rooms, wonderful pool area, and a good breakfast made it perfect. The hotel is also within close proximity to many shops, Kitchen Kettle Village, and many fun places to visit. We will be visiting again in around 2 weeks. Looking forward to it! Would reccomend to all people looking for a hotel in the area!!!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the very detailed review, we look forward to seeing you again in 2 weeks!

"Family time"

5
16/04/2018

Our family of 19 enjoyed our stay here. We've stayed here before and will definitely be returning. Everything about this hotel is awesome including the staff. We love the pool, they have pool towels .The rooms are a nice size. I love the 3 queen bed suite,that's a definite bonus.

"Great place to stay while visiting Lancaster. PA"

5
16/04/2018

Great location, very friendly staff, clean all around. The restaurant food selection and quality is top notch. The Hotel is located in the heart of the Amish farmlands with many local farm stands and markets. My family visits Lancaster twice a year and The Best Western Plus Intercourse Village Inn & Suites is our hotel of choice.

"Disappointing"

2
15/04/2018

Each room has a balcony with a light that goes on at dark and goes off at dawn. It cannot be turned off, so it illuminates the room all night. The drapes are designed so that they cannot be closed. So it's like sleeping with your bedroom light on. The pool area is nice but it's in a separate building from the hotel. So you have to go outside wet to get back to your room. The continental breakfast is mediocre. I have to say that the staff is very good, but there is little they can do about these inherent problems. We won't be staying there again.

"Great Choice"

5
12/04/2018

Rooms were clean and comfortabale.Staff were all very friendly and obliging. The hotel is in a great locacation, walking distance to Kitchen Kettle Village and other businesses. The hotel is a good value, and has a very good buffet breakfast, and a very good restaurant.

"The best there is"

5
12/04/2018

I have stayed in hotels and motels for over 120 nights in 20states in the last year this is the best. The staff is friendly to guests and each other. I have stayed here for almost 40 yrs only has gotten better

"Not our first, and definitely not last"

5
12/04/2018

It is hard to believe that an stay could be better then the last. However with each stay it just gets better and better. My wife and I booked for three nights. Maybe the front desk had new faces, but by no means did the expert and professionalism change. The staff did not act like employees but they all took ownership and responded to our every need as if their name was on the hotel sign. Cleanliness was from top to bottom. I believe that there is no other place in Lancaster area or surrounding that can live up to BW standards and the friendship that is shown by the Thomas family. If you choose not to stay there then you are loosing out.

"Wonderful hotel in heart of Amish Country"

5
09/04/2018

My family of 6 stayed here over Spring Break. Cannot say enough great things about the hotel. Our room was extremely clean! The bathroom seemed brand new. Plenty of space for all of us. The lobby was very cozy with coffee and games available. The kids loved the pool and there was even a basketball hoop which my 13 year old was thrilled about. If you are looking to see lots of Amish folks this is the area you want to be in. We saw many horse and buggies going by the hotel daily. The only drawback to this trip was that a lot of stores in this immediate area closes by 5 and restaurants by 7. Otherwise it was great trip! We are planning to stay here again this summer!!

"Once again, outstanding stay!"

5
09/04/2018

We realized this was our 6th (at least) stay at BW Intercourse, and as usual, they delivered! We stopped in on a whim, as our travel plans had changed. We only needed one night, and they happened to have one. Ashley at the front desk told us this was her favorite room, and she hoped we liked it.. I asked her why it was her favorite, and she excitedly explained: "it has only 1 neighboring room and has an interesting extra hallway in the room which makes it very quiet. It's spacious, and has a balcony overlooking Queen Street." (It was great to see someone take such pride in her work. She clearly loves what she does!) Anyway, she was right. It was quiet, spacious, and perfect for 2 very tired travelers. To be honest, we didn't want to leave! We opted for the continental breakfast, which was delicious and filling. The coffee was great! I believe it was "Lancaster Coffee Company." (I wonder if they make K-Cups) We are already planning our return trip in the fall.

"Easter getaway"

5
02/04/2018

This was our first stay here at the Best Western Intercourse and it won't be our last. The décor is so cozy and inviting. I had called early in the afternoon of our arrival to see if we could check in a little earlier because the kids were getting antsy after our long drive. The receptionist was so kind and even called me back while we were outlet shopping to let us know that our room was ready for us! Our room was so spacious and clean. We had the two room suite with two queen beds. It gave us just enough room to spread out and even watch tv in the living room area when the kids went to sleep. The Old Mille Restaurant turned out to be a hidden gem and were we ate for all but one meal on our stay. The prices are so affordable and the food was absolutely delicious and plentiful. We can't say enough about the hotel staff as well as the Old Mille staff. We can't wait to come back for another stay, hopefully soon!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Valentina, Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit us again soon!

"Our home away from home"

5
31/03/2018

My husband and I have been coming to Best Western in Intercourse for years. It's our get away from the kids for some “us” time. LOL We were hooked before the renovations. It was clean, decor was country (which is my favorite) and the attached restaurant made you feel like a local. You can imagine our delight after the renovations. Still that hometown feel but with all the perks included. We made a habit of getting massages at the spa the day we arrive. Much needed after our 4 hour trip. Honestly, we only eat at the attached restaurant. Sure we tried the others, but we soon learned that you just can't get it all anywhere else. Home cooking at a discount and all steps from our room. We use the tv area with fireplace to catch up on shows after a long day shopping. Oh don't get me started about the shopping! So much and all in walking distance! As for staff, top notch. I had an experience where they hunted us down in the restaurant to apologize for something I didn't even think twice about. I was shocked at what they considered discourteous. I really appreciated that. We have bragged and recommended this place to many friends and family. We decided it was time to brag here too!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the great review, we appreciate our guest and love serving our customers. We look forward to seeing you again soon.

"Great Experience "

5
30/03/2018

This is the fourth time we have stayed here. We absolutely love the atmosphere a and staff. They are SO accommodating and the hotel is immaculately clean. The views are relaxing and the complimentary breakfast is wonderful!

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for being such a loyal customer, we appreciate your business and look forward to seeing you again soon.

"All this and breakfast too!!!"

4
29/03/2018

We changed our plans and arrived a day early due to a predicted snowstorm. As you can imagine, the people who arrived during the snowstorm were tired and hungry. Ashley and Christian were behind the desk to greet them with a smile. They did a fabulous job. Ashley was great with us as well. The bonus was the Olde Mlll Restaurant that's part of the Best Western Plus. The choice of breakfast wasn't just the usual buffet with cold eggs and cold cereal, we were able to select choices from the menu......2 eggs, juice, coffee, toast! All delicious and perfectly prepared. I had a room with a king size bed and it was very comfortable and just the right size.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the nice review, we appreciate the kind comments and we are glad you enjoy our multiple breakfast options for our hotel guest.

"Comfortable and clean"

5
26/03/2018

Great place to stay. The bed and pillows are comfortable. The rooms are spacious and well maintained. The lobby is very cozy to just sit and relax. Located in a great location if you just feel like taking a walk. Plenty of places to shop within walking distance. Definitely will stay here again.

Kurt T, General Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thanks for the great review, Our guest love walking to all the village of Intercourse has to offer. We look forward to seeing you again.

"Excellent hotel and location"

5
24/03/2018

We found this to be an excellent hotel with great staff. Also having a good restaurant was a plus. We were there during a snowstorm and all the staff went out of their way to make sure we were comfortable.

"Best western Intercourse review"

5
18/03/2018

Excellent Experience. Upon arrival we were upgraded to a King Suite. Room was very comfortable and very clean. Staff was very polite and helpful from the front desk person to the maids. I would definitely stay there again in the future.

"Casual weekend getaway "

5
17/03/2018

Loved this hotel. Had stayed previously before new addition and renovations. It was a wonderful experience and well maintained. Staff was very friendly and helpful. King rooms were very spacious and clean. A/C very quiet. Restaurant was convenient and good and well priced. Highly recommend!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Guest, Thank you for taking the time to offer us your great review! We appreciate your kind words toward our staff and hotel! We hope you will come visit us again soon!

"Value!"

5
15/03/2018

After driving by this property and seeing the new addition, I looked into this hotel as a possible stay. We normally stay at different B&Bs when staying in the area. After reading many reviews and looking at many pictures on different sites, a reservation was made for a 2 night stay in a 2 room ADA suite with a king bed that was just HUGE! Both rooms were very spacious with another area between them where there was a counter area maybe 12 foot long that had the sink, microwave, and frig. The first room entered had a closet, a dresser with 6 box drawers, a sofa bed, a wind chair, a coffee table, and a TV. The rear room had a desk, another dresser again with 6 box drawers, a 2 person whirlpool, another TV, and also a walkout patio area with 2 comfy chairs to sit out and soak in some sunshine. The hotel has a spacious lobby with a fireplace that can be seen from 2 sides that have plenty of comfy seating as well as a table and chairs close to the 24 hr. beverage area where special lattes can be purchased in the AM. And beyond that, it another corner fireplace with some chairs and another alcove with seating. 2 computers are available for guest use that overlook the checkin area and the fireplace. There is a spa available from the side of the lobby. A negative to some is the fact that you must leave the hotel to cross the entrance drive to get to the pool and spa area but has it's own changing area and towels located within that building. You are given a card for breakfast which gives you some options. You pick 2 items from the upper group, such as scrambled eggs, English muffin, coffee cake, blueberry muffins, cereal, oatmeal, to name some ( no meat) and then 2 from the bottom list such as milk, coffee, tea, etc OR you are given 30% off anything purchased from the menu. I overheard 1 couple being told how to get eggs, toast from the pick 2 choices and then to order the ham as a side so as to cost them only the price of the ham. Smart! Our first morning was my birthday and we wanted to go to Diener's so i called to see if i could get the coffee cake to go that the desk person recommended. Yes! Not only that but i was able to get 4 OJ, 2 coffee cakes, and 4 blueberry muffins-2 to an order- to go using my card = no charge!!! We did tip the person who prepped it. All of the desk staff were extremely patience, friendly, smiling, and truly looked like they enjoyed what they were doing. There are many choices for bedding including a room with 3 queen beds which I have only heard of once in the 40 years of our traveling! I would recommend this as a central point when visiting the area.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Pat, Thank you for the wonderful review! We greatly appreciate your detailed review and are delighted you enjoyed your stay with us! We hope you will come see us again soon!

"Super clean, professionalism, lovely and relaxing experience"

5
14/03/2018

We orginally were booked for one day but when we saw the room and all the amenities and resturant inside the hotel we added another day to our visit. It was so close to all our favorite shops adn the staff was very nice and knowledgeable. My husband and I will absolutely return...

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Zaida, Thank you for the great review! We are pleased you enjoyed your time with us and we hope you will come visit us again!

"Comfortable, Clean, Enjoyable Stay!"

4
13/03/2018

I found the staff, rooms, and amenities to exceed my expectations. Beautiful setting, nicely appointed rooms and common areas, attentive and friendly staff, good food (free continental and also excellent restaurant as well), nice indoor pool and spa, I will definitely return when anywhere close on business.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Revmhall, Thank you for the great review! We appreciate the kind words toward our staff and hotel! We hope you will come visit us again soon!

"Lancaster county"

4
11/03/2018

We only stayed overnight this time but the inn was everything that we had hoped for and experienced in the past. The breakfast buffet was adequate and you have the option of a fully prepared breakfast at their adjacent restaurant. The only negative aspect is the location of the pool and whirlpool in a separate building which requires walking outside in the wintry weather.

"Wonderful experience"

5
09/03/2018

This hotel was by far the cleanest hotel I have ever stayed in! Our room was smell-free and I actually could walk barefoot on the carpets. The room was large and very accommodating. All the staff was pleasant and helpful. I would like to take this hotel with me on all my trips! Two thumbs up!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear David , Thank you for taking the time to offer us your review! We are delighted to hear that you enjoyed your visit with us and we hope to see you again soon!

"We'll be coming back!"

5
06/03/2018

Had an excellent one-night stay at the hotel and time in the day spa with friends. The hotel staff was very accommodating and our room was perfect for the 6 of us to stay (and affordable!) The restaurant was good food, but slow service for breakfast.

"Anniversary Weekend"

5
04/03/2018

This Best Western is located right in the middle of all the action. plenty of shopping and restaurants within walking distance. Front desk staff is very friendly and informative about the area. The weather was on the cold side but tolerable. If you are looking for a great buffet go to Millar's. great food , all you can eat at a reasonable price..

"Our stay at Best Western intercourse Village Inn &Suites"

5
04/03/2018

Love staying at this hotel. Great staff, very friendly, clean beautiful rooms and so close to everything in the area. Good breakfast menu. There is a comfortable room with t.v. and a fireplace where you can have a coffee or hot chocolate and just read or watch t.v.

"Best Hotel ever"

5
01/03/2018

This hotel caters for families and are most welcoming. Hot chocolate or coffee when you arrive after a cold day outside. Free washing machine & dryer makes it great when you are travelling as a family of 7. Large rooms always spotlessly clean and the staff are very obliging with any request. We highly recommend this hotel and stay there whenever we are in the area.

"Amazing Weekend Get Away"

5
26/02/2018

first of i work at the best western in king of Prussia & i just want to say it was a welcoming & an excitement to stay there. it was so calming & very warm feeling. everyone was so nice & happy. thats what i love to see . some people i came across throughout my stay that was wonderful to me. the general man. bob , Ashley , christian , rose , Katelyn & Emily. you guys made my stay very pleasant and easy. by the way the smokehouse recommendation was sooo good. is a must when you down there. thank you guys so much !!!

"anniversary weekend, local mud sale."

5
26/02/2018

The location was absolutely perfect. Stayed here before love the location and BW. Beautiful clean room. Property well maintained. If you are looking for a romantic weekend getaway, this is it! The breakfast was delicious, staff very friendly, clean atmosphere. Felt safe staying at BW. Highly recommend. Check out the local mud sales!

"Wonderful !!!!"

5
23/02/2018

My husband and I were so looking forward to a relaxing long weekend in Lancaster . We have been thinking about giving this hotel a try for some time now and we are so glad we did!!! Staff were so wonderful , friendly , cheerful , professional and truly just a pleasure to see in the lobby each day . The hotel and room was absolutely spotless ! I'm a nurse and a bit of a germaphobe :-) so this is extremely important to me . We indulged in a couples massage at the on site spa which was awesome . ..... Breakfast and dinner in the hotel restaurant was great We were lucky enough to spend a snowy night playing checkers in the lobby in front of one of the two fireplaces !!!! And the pool and hot tub were great as well!!!! Wow !! Did I leave anything out ???? We will definitely be back!! The only thing that could have been better would have been if the parents of some of the hotel guest 's children would have required better behavior from their kids! Sadly they just overtook the pool area and did cannon balls and were in general unruly to the point that no other guests could enjoy their time. But this is not the fault of the hotel and the only reason I mention it is perhaps others will read this and think ??. In any event , we had a few good hours in the pool area and will not be kept away from this truly magnificent little gem. We will just return while school is in session lol. :-). Thank you for a wonderful stay !! Keep doing what you do because you do it so well !!!!!!!

"Corner rooms get little light from the window. Balcony was awful."

3
19/02/2018

Booked here for 2 nights, but left after the first night. We were assigned a corner room which backed up to the exercise room. No issues with noise from it, but the person next door coughed ALL night. It was awful. There is a balcony but because it is a corner room, it is just a cement pad with high walls. Hardly any view, and NO light comes into the room. I am sure it didn't help that it was a dreary day, but after zero sleep, I was out of there. The breakfast was warm, not hot. Staff were very friendly. Pool was nice but there were too many kids in the pool playing a loud game that annoyed others. I got hit in the neck and hip twice by them. The staff came and replenished the bath towels as soon as they were all gone. Others seem to enjoy there stay, so I guess if you don't have a corner room and someone coughing next door it would be fine. The room was very clean. No sleep with the coughing next door and the dark room on a dreary day, and I couldn't stay another night. I told them why we were leaving at check out and the response was, "I'm sorry." We were a party of 2 adults and 2 children. next door

"best hotel in the area"

5
16/02/2018

genuinely friendly and informative staff. Smells and looks clean. Had a 2 room suite which was absolutely fabulous. The restaurant food was delicious with large portions. Pool/hot tub area spotless. Too bad we had to leave.

"Everything you need right at hotel"

5
12/02/2018

We love staying at this Best Western. Great restaurant attached serving breakfast, lunch, and dinner. Enjoy the indoor pool and hot tub or pamper yourself with the attached Spa! Lots of shopping within walking distance. Staff is very friendly and hotel is always clean!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Missynic80, Thank you for taking the time to offer us your review. We are delighted you enjoyed your time with us and we hope to see you again soon.

"Excellent"

5
12/02/2018

Excellent staff excellent restaurant excellent area to stay excellent overall experience. Price is ok but for what you get it's not a bad deal at all. Always enjoy coming to the area and I will not stay anywhere else.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Matthew Thank you for the great review! We greatly appreciate your business and hope to see you again soon!

"Ahhh. Relax."

5
10/02/2018

On a business trip, my husband & I seized the opportunity to enjoy the fireplace (there is one set behind the desk, away from the entrance) for over an hour all 3 evenings of our stay. Such a treat to have choice of free breakfast or breakfast out without even leaving the property! Thanks so much for the information about the local businesses. If the wind hadn't been so cutting, we would have walked, but encountered no problem parking at Kitchen Kettle Village or Stoltzfus Deli (what a wonderful place!) Next visit I intend to be prepared to take advantage of the pool & hot tub. Perhaps I'll even make time for a massage.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Charlie T, Thank you for taking the time to offer us your review and for the kind words toward our hotel. We hope you will come visit us again soon!

"Most Excellent"

5
07/02/2018

It was a wet day, walked in to the lobby fire places were lot. I was told our room was not ready, helped my self to coffee, sat down to relax. The host said tell you what , we will up grade your room so you dont have to wait. We walked in to a beautiful King Suite, it was clean comfy and big. The pool and hot tub were a short walk from the lobby , both were very nice. The staff was great , over all no complaints, will go back again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Joe S, Thank you for taking the time to offer us your great review. We are delighted to hear our staff was able to assist you and enjoyed your visit with us.

"Great Hotel"

5
01/02/2018

My daughter and I stayed here on a trip in November and this hotel is excellent. Our two room suite was very clean and spacious. The staff is exceptional. We loved having an on site spa also. The location is wonderful and extremely convenient to all the attractions in this area. Everything is so easy to get to. Also, walking distance to Kitchen Kettle Village. Great experience.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Sherry, Thank you for taking the time to offer us your review. Thank you for the wonderful words toward our staff and hotel. We greatly appreciate your your business and hope to see you again soon!

"Never Disappointed"

5
31/01/2018

My husband and I stayed at BW Plus for 3 nights and, as always, were not disappointed. The accommodations were clean and comfortable. The front desk staff pleasant and friendly. We will definitely return -- hopefully soon!

"The Best"

5
29/01/2018

Stayed here multiple times love this hotel. Rooms are very clean and comfortable. The staff are very friendly and accommodating. Restaurant serves good food. Love the pool and hot tub area it's nice and relaxing. Would definitely recommend this hotel

"Great place to stay"

4
28/01/2018

My wife and I stay here last Thur and Friday. It is a very nice Inn, it was very quiet with comfortable beds. It was nice to hear the clip clop of the horses passing by the motel. The restaurant on site (old mill) has very good food. The coffee cake was great. All the employees were very helpful and courteous. We will definitely stay here again.

"BEST Best Western Yet"

5
28/01/2018

The cleanest Best Western we have stayed in yet! Room was spacious, bed comfortable, everything was in working order, pool and hot tub were a nice addition. Staff friendly. Loved having a note left my our cleaning lady, made us feel more welcome with a personal touch.

"Totally Charming"

5
22/01/2018

We wanted a short get away in the middle of the winter. We found a nice deal at this hotel in the middle of Lancaster, Pa. the hotel staff was friendly and so efficient. The room was clean and comfortable. We enjoyed a nice meal at the on site restaurant with great wait staff. Just a great get away in nice location.

"Amazing hotel in Intercourse!"

5
10/01/2018

This is a fantastic hotel. It's our 3rd time back. Great for families. Amazing facilities, food & staff. I love the free Laundry which is so good for families. Staff go above & beyond. Nothing is too much trouble. We keep coming back here because it's such a great place to stay

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Sally, Thank you for the wonderful review! We greatly appreciate your kind words and thank you for your continued business! We look forward in having you as our guest again soon!

"Christmas in Amish Country"

5
07/01/2018

Clean rooms, beautiful lobby, friendly staff, love the pool and hot tub, just wish attached to building especially in the winter but there is a large clean changing area. game room would be nice for younger children. overall great place to stay.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Barbara, Thank you for the great review! We greatly appreciate your business and we look forward in having you as our guest again soon!

"Clean and quite"

5
07/01/2018

Was a clean and quite stay, probably due to travel season coming to an end. Hotel room was in good order, no funky smells, and shower worked great, especially the drain! Breakfast was good, staff was nice, it was a real nice Best Western.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Ivang, Thank you for taking the time to offer us your review! We are delighted to hear you enjoyed your visit with us and we hope you will come visit us again soon!

"New Years"

5
06/01/2018

Very pleasant experience. Staff was helpful and friendly. No complaints at all! Room was clean and well stocked with amenities. We would definitely recommend this hotel, restaurant, and spa to other people.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear JJMill, Thank you for taking the time to offer us your review! We greatly appreciate your kind words toward our staff and hotel and we hope to see you again soon!

"Winter wonderland"

5
05/01/2018

We felt right at home when we stayed at this hotel from 1/1/18 - 1/4/18. Our room was very nice with 3 separate beds. We also enjoyed the indoor swimming pool and jacuzzi. The hotel hosts were all very friendly and helpful.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Karen Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit with us again soon!

"Fantastic place to stay"

5
03/01/2018

Couldn't ask for a better hotel . Staff is wonderful and eager to please .Very clean . Location is ideal makes it one of the reasons we like it .Restaurant on site . Generous portions. I give it 5 stars

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Linda Thank you for the wonderful review! We are pleased to hear how much you enjoyed your stay with us and we hope you will come see us again soon

"Another fantastic stay!"

5
02/01/2018

We have celebrated New Years at this property for the past several years. Our family & friends join us and we have a great time. This year was no different. The staff is amazing. Christian and Amanda helped ring in the New Year & we had a blast. I took advantage of the Serenity Spa on property for a facial and Jenna was superb. It was a nice relaxing treat for this busy Mom! Our room was immaculate over the course of our stay and thank you to Stephanie for doing such a great job. We always look forward to our return. My husband Willis upon our arrival walks thru the lobby with a big..."Honey I'm home!" Lol. Its definitely a welcome family feel where the staff goes out of their way to make sure your stay is enjoyable. I would highly recommend.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Kimberly, Thank you for the kind words toward our staff and hotel! We are pleased to hear how much you enjoyed your time with us and we look forward in having you as our guest again soon! We greatly appreciate you staying with us !

"Staff"

1
02/01/2018

Look out ladies. There is a staff member that works at the front desk named Ashley and has blond hair. She can be very flirtatious and she did it to my husband. When she seen me she stopped and went to the other side of the desk. I have notified them and did not receive anything back. Guess management doesn't care how their staff treats customers.Not a good way to run a business. When you're guests feel uncomfortable you think they would do something about it. We did have reservations for the end of January but we will be cancelling. We will find another hotel to stay at.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Michelle, Thank you for taking the time to offer us your concerns. I apologize if you find any of our staffs behavior inappropriate and I assure you we have addressed your comments with them. I am sorry to hear you will not be staying with us and I thank you for visiting with us.

"Never a disappointment with this hotel!!"

5
02/01/2018

This hotel and their staff are GEMS!! This is my second time staying at this hotel in 2 months. Yes, I could have stayed at a cheaper hotel buy why mess with perfection. At this hotel, you feel like family. I was pleasantly surprised as well that on New Year's Eve the hotel put out a spread of snacks and other food for their guest who were celebrating the New Year in the lobby playing games and sitting by the fires. My room was spotless, comfortable, and very quiet.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Laura Thank you for taking the time to offer us your review! We are delighted to hear how much you enjoyed your stay with us and it was truly our pleasure having you as our guest!

"Another great stay!"

5
02/01/2018

We have stayed her multiple times and we keep coming back to the area because of the great stays we have had in the past. The area itself is a great destination but to have this caliber of hotel to stay in makes the trip just so much more enjoyable. Just a nice place to stay, thanks.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Frederick, Thank you for the wonderful review! We greatly appreciate your kind words toward our staff and hotel! We look forward in having you as our guest again soon !

"Lost my pajama pants"

4
22/12/2017

Even though I lost my pajama pants somewhere in the room, this was a nice place to stay. When I called to see if the pants had been found, the manager was very nice. The room was clean and so was the bathroom.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Mrs. W Thank you for taking the time to offer us your review. We greatly appreciate your kind words toward our staff and hotel and we hope to see you again soon!

"Great!"

5
19/12/2017

Wonderful, clean room. Great, helpful staff. Coffee,tea and hot chocolate available 24 hours a day. Convenient to shopping. The pool and hot tub area was delightful. Friendly, safe area. I would definitely stay here again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Carols Thank you for the wonderful review! We are delighted you enjoyed your stay and hope you will come visit us again soon.

"Shopping trip"

5
18/12/2017

Always stay here for our annual shopping trip. Rooms are always nice and clean. Very accommodating and friendly. The restaurant is good and always nice to take a swim and enjoy the hot tub after a full day of shopping.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Judy M Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed your stay! We appreciate your kind words and hope to see you again soon

"Home away from home!!!"

5
14/12/2017

I love this hotel and the staff. They are like family, I've been going there for so long. They bend over backwards to make my stay excellent. Love the workout room, love the restaurant, love the proximity to Kitchen Kettle Village. LOVE THIS PLACE!!!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear FluffsRUs Thank you for offering us such a great review! Having you as our guest was truly our pleasure! We look forward in having again soon!

"Christmas getaway trip"

5
13/12/2017

I had stayed years ago at this location and was pleased then. Now that a major renovation and additions were added this is a destination! The lobby and rooms are beautiful. They have a spa and restaurant on the premises and a lovely indoor pool area. I would recommend this to all my friends and family who visit the area.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear lornabeachwood, Thank you for the great review! We are delighted to hear how much you enjoyed your stay with us! We look forward in having you as our guest again soon!

"Anniversary getaway!"

5
13/12/2017

Love this place!! Will be back in a few weeks. Great couples getaway and a great family place as well. Our grandkids also love it here. Would highly recommend to others. My favorite place in Lancaster.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Connie, Thank you for offering us your review! We are pleased to hear how much you enjoyed your stay with us and we hope to see you again soon

"Our Family LOVES it here"

5
11/12/2017

We love to stay here at the Best Western. The kids love the pool, and the restaurant. The 2 room suite is perfect for our family as it gives us space to spread out and sleeps all of us comfortably. The staff is friendly and kind. The hotel is located centrally to all the local attractions and is only 45 minutes from Hershey Park and and hour 125 minutes from Sesame Place! We will return soon!

"Best at the Best Western"

5
11/12/2017

My husband and I visited during a weekend getaway and the hotel experience was fantastic. The whole atmosphere is friendly, relaxing and accommodating. We really loved it. The front desk staff was exceptionally friendly and took great care of us. We felt at home from the moment we arrived.

"Leisure vacation"

5
02/12/2017

The Best Western Plus Intercourse Village Inn & Suites is located in the heart of the shopping area. You can walk to various shops from this Inn. There is a nice pool located in an outbuilding across from the lobby. They have plenty of parking, and have a restaurant located in the building. Lots to do during your stay here. Our room was comfortable and quiet.

"Wonderful Place to Stay"

5
01/12/2017

We were on a "girls" weekend and picked this Hotel because we had stayed once before on a recommendation. You will not be disappointed. Clean, very friendly staff, excellent service and a warm and comfortable atmosphere. . And a free hot breakfast. Will come back on my next visit.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 870rosemarym, Thank you for offering your review! We are delighted you enjoyed your stay with us and hope to see you again soon!

"Best place around!"

5
29/11/2017

This hotel is in the perfect location to experience Lancaster County and other areas of Pennsylvania. The hotel is beautiful, food is really good, and a helpful staff to answer every question. Can't go wrong here!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear F933gbjanetp, Thank you for the wonderful review ! We greatly appreciate your kind words and hope to see you again soon !

"It's a Gem"

5
29/11/2017

The hotel is centrally located and in walking distance to many shops.It was extremely clean. The decor was updated. The staff was very friendly and helpful. Overall it was a great value. We would definitely stay there again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Barry F15, Thank you for the great review! We are pleased you enjoyed staying with us and hope to see you again soon!

"Good Trip"

5
27/11/2017

Nice clean room, staff was always friendly, pool nice, continental breakfast good. We called on are way to see if room was done early, it was, they let us check in early which was really helpful. Didn't care for the on site restaurant, it was clean but food was not that good and services was really slow without many people in restaurant.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Corrine4, Thank you for taking the time to offer us you review. We are pleased to hear you enjoyed your stay with us. I do apologize that our restaurant service fell short of the high standard we require and we hope you will come visit us again,

"Great weekend getaway"

5
26/11/2017

Perfect hotel for a weekend getaway. 1 bedroom suite was large and comfortable. We loved the pool and the rooms were quiet even though there were a lot of kids in the halls. Front desk staff were very accommodating. Location was fine - I was expecting more around based on other reviews but it was a short drive to most things. Very quiet on Sundays as most places are closed but that was fine by Me! Hope to stay here again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Roadtrip411, Thank you for taking the time to offer us your review! We appreciate the kind words toward our staff and hotel and we hope to see you again soon!

"Peaceful getaway"

5
26/11/2017

What can I say another wonderful getaway at Best Western Plus at Intercourse PA. 6 years we have been coming to this hotel every spring fora quick over night and every November for a couple of night. I call it my peace getaway. Everyone and the hotel are wonderful. I just can't express how great my stay is with you. My husband and I look forward once again to returning. See you all in the spring. Thank you thank you. ???? The Delaney's

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Delaney's, We greatly appreciate your kind words toward our staff and hotel. We are delighted to hear how much you enjoyed your stay with us and we truly look forward in having you as our guest again.

"One of the best hotels!"

5
23/11/2017

This is a great hotel. Friendly staff, very clean, spacious rooms. The in-house restaurant is very good as well. The hotel staff even shipped my iPad back to me after I forgot it in the room. I thought that was amazing, they went above and beyond to ship it back.

"DL from NJ"

5
22/11/2017

This is a great hotel in the heart of Amish country. It was recently reconstructed as a brand new facility but with maintaining the local look and charm. The staff is great with special recognition for Ashley. She is so friendly and helpful she made our stay special. Highly recommend.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear DL from NJ, Thank you for taking the time to offer us your great review! We are delighted to hear how much you enjoyed your stay with us and we hope to see you again soon!

"Best in the areaone ."

5
20/11/2017

my family and i enjoy going the Lancaster County I have stayed her three times since 2010,the first being before the remodel.i love the friendly servicea nice comfortable ay home feeling.i highly recommend this hotel to every

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Sharon F, Thank you for taking the time to offer us your review! We greatly appreciate your business and look forward in having you as our guest in the near future.

"Excellent stay"

5
20/11/2017

Very friendly and engaging staff. Exceptionally clean hotel; even with several soccer teams staying for a tournament. Bathroom was one of the cleanest I've seen in a long time. Beds were comfortable. Old Mill Restaurant was slightly above average food and gave great discounts for hotel guests. The only drawback was our room faced the back of the property and did not have any full-close drapes on the windows, which made my wife quite uncomfortable getting changed at when it was dark.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear ScrumpyjackAmerica Thank you for the wonderful review! We are delighted to hear how much you enjoyed your time with us. Our full close drapes are located behind all our curtains and I apologize if they were difficult to locate. Thank you for staying with us and we hope to see you again soon!

"Hotel stay"

4
19/11/2017

Clean, nice hotel with large rooms, close to shopping. Free breakfast, walking distance to shopping village. Free coffee all day and night. Swimming pool and hot tub clean good for kids with basketball court outside entrance for kids to play.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear lauriep512, Thank you for the great review! We appreciate you business and thank you for staying with us!

"Excellent hotel"

5
16/11/2017

The rooms in this hotel are very nice. We were lucky and got upgraded to a king suite, which was really nice. The breakfast was really good as well, and was reasonably priced. The location is very convenient to get to the main shopping areas.

"Best Western Hotel"

5
14/11/2017

This is the fourth time we have visited this hotel. We love the location, and the hotel is always very nice. This time, however, the service in the restaurant for breakfast was terrible. They were short staffed and we waited over 20 minutes for our breakfast, and didn't receive all of it. The mattress was very hard, and uncomfortable, but we will return again next year. This is our annual trip with very dear friends, and love the shopping and Christmas Shows.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Jannet S, Thank you for taking the time to offer us your review! I apologize for the service you received during you breakfast and I will address your concerns with our staff. We do offer pillow tops for our beds to help with comfort and will be happy to make sure you have one for your next stay. We greatly appreciate your business and we hope to see you again soon.

"Amish Country"

5
13/11/2017

We wanted to experience the Amish countryside and all it had to offer and decided to stay at the Best Western Plus Hotel in Intercourse, Pa. We could not have been happier. From the moment we arrived at the hotel to the time we departed, we were looked after in a professional, yet very warm and personal manner. We loved everything about our stay here and would definitely stay here again when in the area.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 188th0mash, Thank you for taking the time to offer us your great review! We are delighted you enjoyed your stay with us and hope to see you again soon!

"Wonderful hotel"

5
12/11/2017

Took a short two day trip to Lancaster. We normally don't stay over, but were lucky enough to win a gift card for Best Western from AAA. Well maintained hotel. Close to attractions. Would definitely stay there again. Nice breakfast.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear pat C, Thank you for the great review ! We greatly appreciate your comments and hope to see you again soon!

"Annual Lancaster trip!"

5
12/11/2017

We stay here l of the time and love the 3 queen suites. There are 9 of us this week and this hotel fits our needs perfectly ! Our only complaint is that there are no luggage racks so there is no place to put your suitcase . We did not even have the bench that so many other rooms have .

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear speechteach712, Thank you for taking the time to offer us your review! We are pleased to hear you enjoyed your stay with us and hope you will come visit with us again soon!

"Great Getaway in Amish Country!"

5
08/11/2017

We went for a quick getaway with a group of girls. We were thrilled with this property. The spa was excellent. We received pedicures (only 2 chairs, but worth the wait), however the spa offers a wide range of services. They also had a meditation room where they gave you a small thoughtful snack while your nails dried. The technicians were friendly and kind and had a wealth of information about the area to share. Our room was very clean and roomy with a balcony (facing out to the parking lot). There was a free breakfast included that was very nice and also the hotel provided a coupon for a discounted breakfast if you chose to eat in the attached restaurant. The staff at the hotel were all very helpful and kind. The pool was very clean and inviting as was the hot tub! I would highly recommend this hotel for the rural area it is in.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear marissa v, Thank you for taking the time to offer us your wonderful review! We are truly delighted to hear how much you enjoyed your time with us and we hope you will come see us again soon!

"Wonderful Hotel"

5
07/11/2017

Friendly, helpful staff, clean hotel, great breakfast (much more than "continental"), good internet, pleasant lobby. Very nice rooms. Nice pool and whirlpool and good exercise room. I would absolutely stay here again - very satisfied!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear johnlO8663TF, Thank you for taking the time to offer us your wonderful review! We are pleased to hear you enjoyed your time with us and we hope to see you again soon!

"Very impressed with this property."

5
05/11/2017

We have not stayed with Best Western for some time and we were very impressed with this property. The facilities were extremely neat and clean. The room was very comfortable and very clean. Upon arrival, we were greeted at the front desk. She took the time to explain the area nearby and we were given coupons for the restaurant and nearby shops. We used the work-out facilities and the pool. If you are touring the adorable town of Intercourse, PA, this is the place to stay. You can walk to everything. Would definitely stay here again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Linda T, Thank you for the great review! We are delighted to hear how much you enjoyed your time with us and hope to see you again soon!

"Looking for a hotel in the middle of all the action, this one is a must see"

5
05/11/2017

Hotel staff was very friendly and helpful. Hotel was spotless, everything is very clean and well maintained. The rooms are spacious and beds are very comfortable. Pool and hot tub are in a building across from the hotel and were very nice. Parking was not an issue. Free continental breakfast was very good but you have to time it right, they moved it from the restaurant to the hotel meeting room which does not have enough room when the bus people all come down at one time. An easy walk to Kettle Kitchen Village Shops and other shops in the area. A very enjoyable weekend.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear John Y, Thank you for taking the time to offer us your review! We are pleased to hear how much you enjoyed your stay with us and we hope to see you again soon!

"Wonderful getaway"

5
05/11/2017

The staff was wonderful. Very comfortable accommodations. Restaurant was very good. Breakfast was tasty. All in all, my favorite place to stay in Intercourse when I come shopping at the quilt shops with my quilting friends.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear W6825KYmaria, Thank you for taking the time to offer us your review! We appreciate your business and hope you will come visit with us again soon!

"Wonderful Stay!"

5
02/11/2017

Absolutely the best time I've stayed at a hotel. Great room, delicious and plentiful breakfast, wonderful staff. This was my first girlfriend weekend with two friends and the overall experience (hotel, location, food) was amazing. We also ate dinner in the hotel restaurant. So good. My husband and I have eaten at the restaurant on previous occasions and also found the food delicious and plentiful (and not expensive).

"The best place to stay"

1
02/11/2017

We have stayed at several other hotels over the past 30 years but this is always our first choice when rooms are available. You will find a pleasant staff from the housekeepers to the front office who make you feel like it is there pleasure to serve you. Everything is so clean and that's so important to us. Pool and hot tub are amazing - having a walking disability and having double rails and shallow steps into the pool and hot tub area are a bonus for me. Ample soft towels are always available in pool area as well as a changing room. There is a restaurant attached where you can purchase meals using coupons given to you @check-in. The food is adequate but not exceptional in our opinion. Lovely areas in lobby to enjoy the fireplaces.We were in 2 room suite this time with a roll-in shower which suited me so well. All in all this is the a wonderful place for some rest & relaxation.

"EXCELLENT HOTEL"

5
01/11/2017

Christian who check me in was extremely helpful. He knows his job very well and very professional. I really appreciate him for giving us an extra mile to help me celebrate my wife's birthday by giving us a free upgrade. That was so great of him, so thank you really. I give him two thumbs up for the job well down! Tina, our server from the restaurant was also EXCELLENT!!!! Definitely we will be back. THIS HOTEL IS A GEM FOR BEST WESTERN!!!!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Erwin S, Thank you for the great review! We are delighted to hear how well our staff was able to assist you during your stay with us and we look forward to seeing you again soon!

"Great place to stay!"

5
31/10/2017

Excellent hotel in a great location. However, it's the staff that made the weekend winderful. They were not only incredibly accommodating, they were a joy to talk to. Really made us feel truly at home.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Rich A, I want to thank you for your wonderful review! We strive to have our (customers) feel and realize they are truly our guest and we are delighted to hear your stay was enjoyable! We look forward in having you as our guest again in the near future!

"Wonderful experience!"

5
30/10/2017

My only complaint was we didn't get to stay longer. Ashley at the front desk instantly made us feel welcome and made check in a pleasure. King suite very nice and roomy. Free breakfast was very satisfying and breakfast area very clean and well organized.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear cherylhD2436JI, Thank you for taking the time to offer us your outstanding review! We are delighted to hear how much our staff was able to assist you and how well you enjoyed our breakfast. We hope to see you again soon!

"Great location"

4
26/10/2017

Nice clean rooms, with helpful friendly staff. The hotel is located within walking distance of town and about 25 minutes from Lancaster and the outlet malls. The quality of the continental breakfast was fair. There was a good variety but the food lacked taste. We would stay there again.

"Sue W"

5
24/10/2017

Beautiful, clean hotel, great for our family weekend getaway! The kids really enjoyed the indoor pool. We would definitely return here on our next trip to Lancaster. The decor is so welcoming and it really felt like home

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear suzyq718, Thank you for taking the time to offer us your great review! We appreciate the kind words toward our hotel and we hope to see you again soon.

"best best western"

5
24/10/2017

excellent facility stayed here many times with no problems the in house restaurant is excellent as is the free breakfast room.you could never find a better pool and hot tub,it in a separate building there is always hot coffee in the lobby with a nice fire place to see at.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear newjerseyfamily2013, Thank you for the wonderful review! We are delighted you enjoyed your stay with us and we look forward in having you as our guest again in the near future

"Short trip to Intercourse, PA"

5
23/10/2017

I took my wife for a short get-a-way to Intercourse, PA. We chose the Best Western Intercourse Village on the recommendation of a good Friend. The Hotel location in great, right in the center of the village with easy walking to the area stores and attraction. The hotel reception and check-in was very quick and the young lady at the desk was very friendly and helpful. The room was nice, extremely clean and well laid out. We had a queen room, with 2 queen beds which were extremely comfortable. The room was a neat as the first day of arrival every day when we returned. The continental breakfast was much more that the normal "continental" breakfast. The breakfast selections alternated every other day. One day would be scrambled eggs with large sausages and potatoes. There was also a selection of bread to toast and muffins and bagels, fresh yogurt, fresh fruit, oatmeal and cold cereals plus coffee, tea, white and chocolate milk and juices. every other day the choices would change to sausage patties and French toast sticks instead of the potatoes. The Old Mill restaurant attached had very good food that was near home cooking. the staff was very good We had a great stay and highly recommend the hotel.

"Clean, comfortable, friendly hotel"

5
23/10/2017

My daughter and I had a three day stay in Lancaster County. This hotel was recommended to us, and we would gladly recommend it to anyone else. The beds were comfortable; everything was clean; the staff was friendly and helpful; and there was lots of comfortable seating in the lobby. The location was handy to many of the things we wanted to do in the area. Kitchen Kettle Village was a 5 minute walk away.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear deborahv576, Thank you for taking the time to offer us your great review. We appreciate your business and look forward in having you as our guest again in the near future.

"Vacation"

5
20/10/2017

Excellent hotel in great location. I have stayed at this hotel almost every year during the last 20 years or so. It was much smaller when I first stayed there. Great service and very clean and quiet. Now it has grown in size and popularity tremendously. And they truly have earned it. And feels safe and secure. They offer great deals and give upgrades even without asking for it. I booked one room. When I arrived they had given me a two room suite with a patio, and garden. WOW !

"Vacation "

5
19/10/2017

My stay at Best Western in Pennsylvania was excellent. The Staff was professional, courteous and accommodating to meet our needs. Best of all the rooms were immaculately clean. I would highly recommend this facility for a fun vacation.

"Very Nice Place to Stay"

4
19/10/2017

Staff is very nice, the rooms are clean and comfortable. The restaurant has very good food with a lot of local items. Their meats, bread and baked goods come from other local business. We ate at least two meals a day there.

"Best Hotel Ever"

5
16/10/2017

This is one of the best hotels we have stayed in. LOVE IT LOVE IT LOVE IT! We have stayed in many hotels but love this one the best and come back here as often as possible. Lancaster County is a beautiful place to visit and this Best Western in Intercourse is one of the best. Clean Clean Clean which is so important in this day and age and nothing is too much for the people at the hotel front desk. After staying here for many years, the friendly manner or appearance and clean rooms has never changed. Please keep up the good work and we will return.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Barbara, Thank you for taking the time to offer us your wonderful review. We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit with us again soon!

"Home Away From Home"

5
16/10/2017

We have come to love staying at this Hotel. Clean, beautiful pool, private patio and super friendly, professional staff to go with it! Location is conveniently located within walking distance to Kitchen Kettle Village.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Meg G, Thank you for the kind words toward our staff and hotel. We greatly appreciate your business and look forward in having you as our guest in the near future.

"Nice surprise"

5
11/10/2017

We have never stayed at a Best Western, and we were pleasantly surprised. My husband and I stayed here for the weekend for a nearby wedding. Check in was quick and easy. Room was clean. We loved the hot tub and indoor pool. However when we called for more pool towels, we were told there were no more towels. We had to share one towel which was a bummer. Breakfast was satisfying. Nothing over the top. A quick and convenient way to start the day. Overall, nice place. We would recommend and would stay there again.

"Very Satisfied guest"

5
10/10/2017

This property was very clean and the staff were very professional and courteous. I would definitely recommend. We will stay there again. This is the second year that we stayed at this property and we were once again very pleased.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 594cathy, Thank you for the wonderful review! We greatly appreciate your business and we hope to see you again soon.

"Upgraded Motel"

5
09/10/2017

Excellent stay, extremely clean with many upgrades. Only complaint at all (although minor) was that we were looking forward to making our own waffles at breakfast as the other motels do. Rooms very homey and loved that we could sit outside privately from our room and enjoy the horse and buggys.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Fred M, Thank you for taking the time to offer us your great review! We appreciate your business and we will use your comments when developing our menu options. Thank you for staying with us and we hope to see you again soon

"Very Pleasant 1 Night Stay"

5
08/10/2017

My husband and I stayed at this hotel 10-06-2017 while on an extensive trip to the East Coast of MA. We wanted to see Lancaster County. The hotel has a wonderfully welcoming lobby offering unlimited coffee and other comfort pleasantries. Check in was very easy and the ladies were very welcoming and helpful. Our room was everything we wished for, clean and a great bed. Our arrival was a bit late for us as seniors after a long day of traveling so we chose to eat at the on site Ole Mill Restaurant. Our service was a bit slower than we would have liked but they were extremely busy. Our food was very well prepared and delicious. We choose the continental breakfast the following morning and found it to be very adequate and pleasing. The property appeared to be appealing to all ages. If ever in PA again, we would definitely stay at this property.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Dale E, Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and hope you will stay with us again soon.

"Good visit--great place"

4
08/10/2017

We went to the BW with some friends and thoroughly enjoyed our stay. The motel is near to a lot of shopping areas with some great places to browse and buy. We loved he surrounding area, with the Amish farms and friendly people.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear O8792RTdavidl, Thank you for taking the time to offer us your review. We greatly appreciate your business and hope to see you again soon.

"Weekend getaway"

5
03/10/2017

Very clean and comfortable hotel. Great restaurant attached as well for breakfast. They gave us a voucher for a breakfast but for a nominal fee we were able to upgrade to something different. Played cards at a table in the lobby with the kids - lots of fun. Nice little workout room too.

"Great Getaway"

5
02/10/2017

We stayed overnight at this Best Western in Intercourse Village after a wedding that was held in location nearby. The staff was welcoming and efficient in checking us in on our evening arrival. Our room was spotless, well appointed, and comfortable. A hand written welcome note from our room maid was on the bedside table! It was very quiet for sleeping. Upon opening the blind in the morning an Amish buggy was seen passing by. We chose to have breakfast at the on site restaurant, using the 30% off coupon provided at checking. It has great menu choices, attentive service, and again very pleasant and welcoming staff. The food was quiet fresh and delicious. This hotel is very convenient to launch some Amish country sight seeing or shopping. We will definitely stay here again!

"Great Stay"

5
02/10/2017

Great Hotel, Clean. Friendly and helpful staff. The location was ideal for seeing and doing all there was in Intercourse, PA. I would recommend this hotel to friends and will definitely stay here again.

"Nice place in heart of Incourse Pa"

5
01/10/2017

Excellent place in heart of town. Nice clean comfortable rooms great free breakfast Easy walk to shopping and able to see all horse and buggies are out on Sunday afternoon. Would stay again if in area.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Tammygskipper, Thank you for taking the time to offer us your nice review. We greatly appreciate your business and hope to see you again soon.

"Overnight getaway"

5
01/10/2017

Great hotel. Clean comfortable large room. Great whirlpool. Very good breakfast. Nice pool. Very quiet and relaxing. Would stay again of on thr area. Shopping right down the street. Plenty of restaurants nearby.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear A4721ZAjeffc, Thank you for the wonderful review. We are delighted to hear how much you enjoyed some of our many amenities. We appreciate your business and hope to see you again soon.

"Nice place to stay!"

4
26/09/2017

We stayed here for one night while we visited the shops in the area. It's very nice, updated, and had the cleanest bathtub I've ever seen. Don't recall the name of the young lady at the front desk (young, blond) but she was so welcoming and friendly! The restaurant was busy and they seemed to be woefully understaffed. There aren't many restaurant choices very close, and they close early. The staff was wonderful but they were clearly overburdened. Staff up! The food was ok. I'd like whoever cleans their bathrooms to come to.my house and clean!

"Great Stay!"

5
25/09/2017

My husband, baby and I spent 3 nights at this hotel. The room was very modern and clean, and the location was perfect. The restaurant was also very convenient and had good breakfast, lunch and dinner items. The pool is located in a separate building and is also kept very clean. Customer service was also great!

"delightful experience"

5
25/09/2017

The location of this hotel, its ambiance and service, its cleanliness were all excellent. We enjoyed our visit immensely! It's an ideal resting place to experience Amish country in Intercourse, Pennsylvania!

"Favorite stop in Amish country"

5
24/09/2017

This is the third time my wife and I have stayed at this Inn. We were impressed on our first visit, and still are. Comfort and amenities make this a great stop when passing through the Amish country to shop.

"Awesome place to stay"

5
23/09/2017

Thank you so much to the staff at this Best Western,you make staying here a pleasure everytime!! Your internet service makes it nice to due business. Love the restaurant! And the cleanliness of the rooms.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Francine C, Thank you for the great review! We are delighted to hear how much you enjoyed your time with us and look forward in having you as our guest in the near future.

"Lovely"

5
21/09/2017

I stayed here while attending a family wedding in the area. I was very impressed. This hotel had wonderful amenities while maintaining the charm and quaintness of a small inn. Very in tune with the surrounding area. Will come to visit again.

"BW was the Best."

5
20/09/2017

We were in a spacious room and the cleanliness can't be any better. There are so many things to do in the area and restraunts galore. Entertainment is available whether it is a movie, play or show. And don't forget the shopping!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear joycehZ8922HI, Thank you for taking the time to offer us your review. We greatly appreciate the kind words toward our hotel and we look forward in having you as our guest in the near future.

"Great Property with a Central Location"

5
20/09/2017

This is the best property in the area to stay. The staff is friendly, the hotel and rooms are clean and the location is great. You are within walking distance of several shopping areas and are only a short drive to most must see places!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear rmart82, Thank you for the wonderful review. We are pleased to hear how much you enjoyed your stay and hope to see you again soon.

"Lancaster is a great place"

5
19/09/2017

Very nice place, very friendly staff, lovely breakfast, easy to get to stores and kitchen kettle. The room was nice with a outside bench to sit in the evening. Stayed here before and would stay again.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Linda Y, Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed your stay with us and look forward to seeing you again soon.

"Best Western Intercourse PA"

5
19/09/2017

wonderful location, facility and staff beyond compare. Friendly and helpful, with a great restaurant at reasonable prices on the premises. The guest rooms are well set up and comfortable, with proper amenities. The lobby area is comfortable and invites casual meetings. Should you be fortunate to meet the front desk clerk "Addison", she is priceless and will assist you in any way that she can.

"Very, very, nice"

4
12/09/2017

Was very pleased with this hotel. Best Western is always a good bet. This hotel was very clean, quiet, the staff was very friendly. The pool and hot tub were great. Will definitely stay here again if in the area.

"Great time!"

5
12/09/2017

Our family had a great time as always at Bestwestern Intercourse. This was an adult only weekend but it also serves as are our get together with the grandkids .very clean and family friendly. The pool and hot rub help us relax after a full day of shopping and entertainment. Bei g a rewards member we also enjoyed the breakfast offer us. Plenty of choices. Fruit, juice ,eggs bread selection, cereal and more. Staff is friendly and helpful. We look forward to visiting again soon.

"Friendly hotel"

4
11/09/2017

We've stayed at the Best Western Intercourse Hotel a few times. They've upgraded the rooms a bit this time. The staff is friendly and accommodating. The hotel is in the heart of Amish country. In the evening it's quiet and enjoyable. The only down side was our room. That's not to say it wasn't enjoyable, however, we found the bed very hard as did our daughter and son-in-law in their room. And upon arriving we noticed a few pieces of hair on the top of the toilet tank. I notified the desk and it was cleaned. Overall it was a pleasant visit.

"Hotel Stay"

5
10/09/2017

Very pleasant stay and very pleasant staff. Excellent cleanliness in every area of hotel. Very convenient location of hotel; close to Kitchen Kettle Village and other Lancaster attractions. Highly recommended!

"Clean, good location."

5
10/09/2017

Hotel and room were very clean, which is always my #1 priority. Room was nice, bathroom well stocked and super clean. Bed was comfortable. We were running the Bird-In-Hand 1/2 marathon and wanted to come back after and shower, we asked for late checkout in the morning and they were very accommodating. We would certainly come back.

"Satisfied..Enjoyable"

4
06/09/2017

Very nice stay..Will go back for sure..Love the seperate building with nice sized pool and hot tub..The staff is great! We did breakfast in the restaurant and the free breakfast buffet..both were good..Hoping to go back very soon

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear angelbaby3, Thank you for taking the time to offer us your wonderful review. We greatly appreciate your kind words toward our hotel. We hope you will come visit with us again soon.

"Amazing!"

5
06/09/2017

If you are visiting Lancaster this is the place to stay! Super friendly staff, clean rooms, a restaurant on site and a full coffee/latee bar in the hotel lobby. I appreciated everything about my stay here and the staff couldn't have been more helpful. My husband and I will be back here again and we are so happy we decided to stay at this location. Thank you!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Heather H, Thank you for the great review! We are delighted to hear you enjoyed some of our many amenities and we look forward in having you as our guest in the near future.

"Awesome Experience"

5
05/09/2017

Amazing food, nice and clean rooms, helpful desk. kids loved the pool, and the location was perfect in the center of Amish town. WiFi wasn't working but since it was a short stay i didn't care about it. will definitely come again!!!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear abrahamk823, Thank you for the wonderful review. We are pleased to hear how much you enjoyed your stay with us and look forward in having you a our guest in the near future.

"Better than expected for BW"

4
05/09/2017

I haven't stayed at BW for some time and thought they were less "nice" than Hamptons and such. I was wrong, at least in this case. The hotel was very nice, rooms were very clean and décor lovely. The staff was super friendly as I asked a zillion questions about restaurants, directions, things to do. They have a lot of information right at the desk...just ask. The pool was really nice...you have to walk outside very briefly but it was a very large space and had a hot tub too. Plenty of room for a lot of swimmers. PLUS...THE BEST PART...IT WAS THE WARMEST POOL I"VE EVER SWAM IN AT A HOTEL! The only reason I didn't give this 5 stars was the breakfast. It was a bit lacking and repetitive the 3 days we were there. Sufficient by all means but variety would have been nice. NOTE: They give you a small breakfast voucher at check in for 2 items in the restaurant...YOU MUST ASK for the breakfast buffet voucher instead that is more typical of an included breakfast. Again, I will say the hotel was quick to offer that to us without hesitation. I'd definitely stay here again!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear karenacee, Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed our hotel and staff. We greatly appreciate your business and hope you will come visit us again soon.

"Great Time"

5
05/09/2017

The motel was located in the heart of Intercourse Pa, within walking distance of the shops and restaurants, there was a restaurant of site, and a large indoor pool area. The rooms were nice and clean beds were comfortable. The lobby was amazing with the fire place.

"Great place to relax"

4
29/08/2017

Good location staff were very friendly and helpful clean and comfortable. Food was good at the restaurant and the breakfast was also good. Would definitely stay here again so much close by to do. Lots of shops

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Annettew84, Thank you for taking the time to offer us your review.We greatly appreciate your business and hope you will come visit us again soon.

"Best Western at its Best"

5
29/08/2017

Our stay was pleasant, relaxed and overall felt welcomed and everyone went out of their way to ensure our stay was a great experience. Would highly recommend staying at this hotel when in the Lancaster region. It is situated in the heart of Intercourse and in close proximity to everything you will want to do while staying. In fact it is a short walk to Kettle Village.

"Very Clean - Very Friendly Staff"

5
29/08/2017

I was thankful to find that everyplace we visited, from the hotel lobby to the pool to the restaurant (and, of course, our room) was very clean. I did not have any reservations about sleeping under the covers (an unfortunately situation that I've faced at other hotels). In addition to the level of cleanliness, I was extremely impressed by the friendly staff; even people that we passed by in the hallway smiled (genuine smiles, not, "I have to do this or the boss will be mad" smile) and said hello.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 177trishag, Thank you for taking the time to offer us your wonderful review.We are delighted you enjoyed your stay with us and we hope to see you again soon.

"One night in Amish Country"

5
28/08/2017

This was a last minute weekend getaway. We couldn't be happier with our choice to stay at this hotel. We are a family of 6. 2 boys and 2 girls. The 2 bedroom suite was awesome with enough room for everyone. Only 1 bathroom but an extra sink outside of it, which made it easier for everyone to get ready. The room also has a microwave and a fridge and that was very useful as well. The pool was fantastic too!! Breakfast was plentiful and delicious. The location was prime. Right in the middle of everything. Pretty much all walking distance. We will recommend this hotel to anyone in the future.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Carolina B, Thank you for the wonderful review of our hotel. We greatly appreciate you taking the time to offer your comments and for staying with us. We hope you come visit with again soon.

"Serenity alone won us over!"

5
28/08/2017

We recommend this hotel to anyone that wants to get away and enjoy a little R&R. Hotel was beautiful inside and out, people who worked there are wonderful! We def will return! Just sitting outside listening to the crickets at night made us want to come back to this wonderful rustic hotel in Intercourse PA

"Great location...Beautiful hotel."

4
24/08/2017

The hotel is located a short walk away from Kitchen Kettle Village just outside of the high traffic area. The King Suite that we stayed in was spacious, clean and updated. There is plenty of on-site parking. The staff is friendly and accommodating. The only negative to this hotel is the on-site restaurant. We went for a late lunch (around 3:30 p.m.) and decided to order something fast (LOL) - a bacon cheeseburger and a French Dip. There were only three other tables that were occupied at the time and everyone had already been served. Imagine our amazement when it took a 1/2 hour to get our order. The carrots that were placed on the French Dip plate were slimy and the bacon cheeseburger was served w/o the bacon. When I mentioned the omission to our server, she brought me a plate of two slices of cold bacon. The fries that were served with the burger were obviously frozen and then deep fried. You would think that being in the heart of farm country, the restaurant would use fresh ingredients. We decided not to take advantage of the "free" breakfast the next day because we didn't want to wait another 1/2 hour for eggs and toast. The restaurant definitely needs a visit from Gordon Ramsay.

"Nice"

4
22/08/2017

Nice and clean hotel. Close to all attractions and shops. Don't waste your time at the restaurant though, our service was extremely s l o w. Many other meal options out there. Overall nice hotel with indoor pool

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear macQ4475YE, Thank you for the nice review of our hotel. I would like to apologize for the slow service you received during your meal with us and will use your comments to help make improvements to our service. We hope you will visit with us again soon.

"Quiet week away r&r"

5
22/08/2017

We have stayed here for 8 years always a great stay. Close to shopping ,wineries, real amish experience. The amish furniture is to die for not toward on the wallet. Top notch service every where' Plenty of amish food it is not bad . Old style shopping all in walking distance . Park your car at the hotel and walk . Across the street is all you need to do.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Bill K, Thank you for taking the time to offer us your wonderful review. We greatly appreciate the kind words and we hope you will come visit with again soon.

"Great Place To Stay"

5
21/08/2017

This is the second time I have stayed here since their remodel and we LOVE it! I love how it is so close to town, we took our toddler out for a walk every day, close to Kitchen Kettle- the pool is nice, the grounds are beautiful - the staff is awesome!! We will come back and stay here again!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 540kandit, Thank you for the wonderful review. We are delighted to hear how much you enjoyed your stay with us and hope to see you again soon.

"A most comfortable time of peace and tranquil!!"

5
20/08/2017

Best Western Plus is a beautiful place to stay with your family. The complimentary breakfast is good, along with the 24 hour hot tea and hot chocolate. Kettle Village is 2 minutes away for your shopping needs.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Gr1649, Thank you for taking the time to offer us your review. We greatly appreciate your business and hope you will come see us again soon.

"Best Western IS the BEST!"

5
16/08/2017

Love staying here during my visits to the Amish. I won't stay anywhere else! The staff is always friendly and helpful. Best Western, Intercourse PA is home away from home for me. Serenity Day Spa is excellent.

"Wonderful"

5
16/08/2017

This is the second time we have stayed at this hotel. This time we brought our teenaged grandson, who really enjoyed the pool. We had a 2 room suite which was perfect for our needs, as the bathroom was between the rooms & there were doors for privacy. The location is very convenient & close enough to enjoy the sites without feeling you are in the commercial areas of Lancaster. The staff was wonderful & very helpful. The breakfast buffet was new this year & convenient for rewards members. We love this hotel & plan to visit many times, as it is not too far for a short getaway.

"Home away from home"

5
16/08/2017

We have traveled quite a bit in the past few years during our retirement and have found the Best Western Plus Intercourse Village Inn & Suites at the top of the list of places to stay. The staff is just exceptional and goes out of their way to see that you enjoy your stay. The facilities are top of the line from the restaurant, rooms, and indoor pool.

"Get away!"

4
15/08/2017

We arrived on a Sunday, check in was at 4 PM. Were greeted right away by a friendly front desk employee. They had 2 women here, which helped not having to wait to check in. Checked into our room, clean and neat. We had a small patio that had a bench on it. Our room had 2 queen beds. Beds were comfortable, just wish they had a choice of pillows since all ours were soft, my husband said they were great, I prefer firmer pillows. Our room had a refrig, and microwave. We received breakfast with our 2 night stay at their restaurant attached to the hotel. Monday morning, we were seated right away, but waited 15 min for a waitress and an additional 20 min for our food to come out. At the time we were seated, it was only half full. It was plentiful and kept us full all day. Tuesday breakfast went much better. Again, half full restaurant. Seated again right away, and waitress and food came out much faster. I liked the room set up very much. When we walked in, there was the bathroom, then the beds. This enabled any noise outside in the hallways to be a minimum. I never heard voices or any running up and down the hallway. Pool is in another building, and they have a basketball hoop, ( just ask front desk for a ball). Parking lot was plenty. Location is great.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Gds1125, Thank you for the great review. We are delighted you and your family enjoyed some of our amenities during your stay. We appreciate your business and hope to see you again soon.

"Friendly and Clean"

5
15/08/2017

We stayed at this hotel for leisure. The staff were friendly. The room was clean and comfortable. The beds were very comfortable. Nice attractions near by. The on site restaurant has adequate menu to offer a nice variety.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 378kareny, Thank you for taking the time to offer us your review. We appreciate your favorable comments and hope to see you again soon.

"Fantastic Stay!"

5
10/08/2017

This is the first time we have stayed here. It was a last minute trip and lucked out getting a room. It was on the first floor with a cute outside patio with a bench. The room was very clean. It was quiet and just a really nice stay. There is a nice indoor pool but we were too tired to swim. The staff was very polite and helpful. We will definitely stay here again!

"Great Hotel with 2 Choices for Amazing Continental Breakfasts!"

5
10/08/2017

This was the perfect location for our trip - we went to sight and sound theater, rode Strasburg railroad, went to Cherry Crest Adventure Farm - and then in the evenings enjoyed the pool and hot tub at the hotel. You can either eat at the Old Mill Restaurant for complimentary breakfast (you get a lot of food!) or you can eat in the buffet style room for Best Western Rewards members - also great selection of food. All of the staff were very friendly and helpful. This place is very clean and I'd come back again and again.

"Lancaster Surprise!"

5
09/08/2017

Nestled in the midst of Pennsyvania Dutch Country is this really nice, quick, well maintained beautiful property-Best Western Plus Hotel. We have come to find this place accommodating in every way; the rooms are nice,y appointed and immaculate; the location is perfect and near shopping and food within walking distance; but most impressive is the staff that are friendly, helpful and a step above mire employees. They want you to enjoy your visit and you actually cone to feel your staying at thier home, not just a hotel where they work! Surprise to find this kind of caring and interest in the guests...not your typical hotel.

"Great hotel and restaurant"

5
08/08/2017

We stayed in a queen suite that was perfect for us and our 3 young grandchildren. The staff was friendly, courteous, and professional. The Olde Mill Restaurant served delicious, healthy food. We ate dinner and breakfast here, and both the wait and kitchen staffs went above and beyond to prepare tasty meals that the kids with food allergies could eat. Great experience overall -- would definitely stay here again.

"Very clean!"

5
08/08/2017

This hotel was awesome! The staff is terrific, the pool was warm, and we had very clean rooms. Breakfast was just enough and the hotel's location was excellent. Would highly recommend this hotel to anyone visiting the beautiful Lancaster area.

"Stay at best western"

5
03/08/2017

Very friendly and professional staff. Pool and hot tube was great and very clean. Breakfast was very good but not great. Some motels have been better. Thankful for the luggage carts that were very available.

"July stay"

5
03/08/2017

Stayed st this hotel whilst visiting the area for 3 days. Superb hotel, location great for our needs. Immaculately clean and great room layout. Would go as far to say this is probably one of the best hotels I've stayed in, would certainly use again.

"Girls outing"

5
02/08/2017

The hotel staff was very helpful and friendly. We especially appreciated the help of Christian and Ashley when we checked in. Christian even helped us push the luggage cart to our room. The room was a 2 room suite which was great for 4 of us.

"Beautiful place to stay"

5
01/08/2017

Everyone on the staff extremely nice and helpful. Excellent acomodations for a very reasonable price. Restaurant affordable and delicious food. Had stayed here prior to the remodel and was extremely impressed. walking distance to Kitchen Kettle Village and many other shops. A short drive to many popular attractions.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Junolo2017, Thank you for the wonderful review. We are delighted you enjoyed our newer hotel and hope to see you again soon.

"Beautiful Hotel, Excellent Service"

5
01/08/2017

My family recently stayed at the Best Western Plus in Intercourse pa for a family reunion, we were a group of 41 people ranging in age from 2 to 90. Most of us arrived at the hotel at the same time and check in was smooth and easy. the rooms were comfortable and clean, the staff was helpful and friendly. I would recommend this hotel to anyone staying in this area it is close to shopping, restaurants, and other activities.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear kayr0nt, Thank you for the wonderful review and it was our pleasure having you as our guest. We hope to see you again soon.

"Just the Best!!!!"

5
25/07/2017

Best Western is just the best, as far as I'm concerned!!!! I wouldn't stay anywhere else while I'm in Lancaster. Their staff is friendly, facility beautiful, and the cleanliness is noticeable! We'll definitely return on our next trip to Lancaster.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Teresa F, We are delighted you enjoyed your time with us. We greatly appreciate the kind words toward our staff and hotel. We look forward in having you as our guest again soon.

"A great night stay!"

5
25/07/2017

We needed a place to stay in Lancaster County and the Best Western Plus in Intercourse, PA was highly rated on Trip Advisor. The customer rating was exactly correct! The staff was professional, yet friendly which can be a difficult point to achieve. The hotel was extremely clean and odor free which is very important to us. I will stay in this hotel again if I can get a reservation. They seem to sell out quickly because of the excellent service and extreme cleanliness.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear CynthiasI4280MT, Thank you for the great review from your recent stay with us. We are pleased you enjoyed your time with us and we look forward in having you as our guest again soon.

"perfect place to stay"

5
24/07/2017

this was an excellent hotel with large rooms which were well cared for. A very polite staff. The restaurant had really excellent food with a large choice of items. I had been really hopeful that this inn would help my grandchildren experience what is "Pennsylvania Dutch" and I was happy thatthis was the case.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Duncanc530, Thank you for taking the time to offer us your comments. We are very pleased to hear you enjoyed your stay with us and we look forward in having you as our guest again soon.

"Wonderful hotel!"

5
24/07/2017

This is a wonderful place to stay! The hotel is clean, the staff so helpful, and the location is perfect for Lancaster County sights and shopping. The attached restaurant serves a delicious breakfast, with many Amish specialties. It looks to be where the locals eat, too!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear 143jeannep, Thank you for your kind review and for staying with us. We look forward in having you as our guest in the near future.

"New amenity "

5
24/07/2017

We stay here several times a year. The staff is always friendly and the hotel is clean. It has an indoor pool a few steps across the parking lot, a spa, an attached restaurant, a coffee bar, exercise room, and now a buffet breakfast room which offers numerous items for breakfast. (You can still go to the resturant for breakfast if you prefer. ) Of course there is fun shopping within walking distance.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear ReeRee65, Thank you for staying with us and for your continuous business. We appreciate your kind comments and we look forward in having you as our guest in the near future

"anniversary get away"

5
20/07/2017

The Best western is a very nice hotel located among the Amish. We enjoyed our stay as we go up that way once a year. Wish we could have stayed longer. The restaurant was convenient and the food was appetizing.

"Family Get away"

5
20/07/2017

My family and I thoroughly enjoyed another stay at Best Western Plus Intercourse Village Inn & Suites. We stay at this property at least 2 times a year and the staff are all very accommodating and friendly. We are hoping to be back to visit during Columbus Day weekend.

"Great place to stay in Pennsylvania Dutch area"

4
17/07/2017

We stayed here three nights on our honeymoon. Our room had a nice balcony. The bathroom was little small but the room was clean and comfortable. The breakfast was served in the restaurant and lots of locals were eating there which was a nice change from the usual hotel breakfast. The coffee cake was especially good! Pool area was great and never crowded.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear RSpan2017 Congratulations! We are pleased to be part of such a memorable moment in your life. We wish you all the best in your new journey! Thank you for your business and we hope to see you again soon!

"Great Stay"

5
17/07/2017

We were enjoying our time in the Amish country so much we decided to stay another night. The hotel we had been staying at was booked. So we made our way to the Best Western, who welcomed us eagerly. Other than the pull out sofa (which my kids woke up during the night complaining about) we had a great stay. The pool and jacuzzi were awesome! The check in staff was very helpful! Breakfast was delicious. The price was actually cheaper than where we had been staying. I wish we'd been staying there the whole time. Great place to stay. Super clean!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Sharlinam2017, Thank you for staying with us and for the great review. We do offer a pillow top for our beds to help with comfort , which we could certainly us for the pull out sofa. We appreciate your business and look forward in having you as our guest in the near future.

"My Cross Country Trip"

5
16/07/2017

I made a last minute reservation for this hotel. The young lady at the front desk was pleasant and very helpful. We got an upgrade to an amazing room. The room was clean and spacious. Breakfast at the restaurant was very satisfying. This hotel is centrally located for visiting Pennsylvania's Amish country. Very pleased with my choice of hotel.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Carol, Thank you for taking the time to give us your review and for the kind words about our front desk staff. We appreciate your business and we hope to see you again soon.

"Family Getaway"

5
12/07/2017

Second time staying at this Hotel. Great location, friendly staff, low prices, always clean and well taken care of. Best Hotel in Lancaster County as far as I am concerned! The free breakfast was a nice addition this time. Fresh scrambled eggs, breakfast meat, wide variety of everything. Better than any Hampton Inn Breakfast by far.

"Lancaster"

5
11/07/2017

My mother and I brought my grandmother for her first time to Lancaster. My grandmother raved about the hotel's cleanliness and decor. She really had a wonderful time visiting the area and experiencing the culture.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Amanda, Thank you so much for all of your kind words and for taking the time to share your experience at our hotel! We are delighted to hear your grandmother enjoyed her stay here with us and the area. We appreciate your business and we look forward in having you as our guest in the near future.

"Great hotel"

4
10/07/2017

Our stay was great. I had a wonderful time and the hotel had everything we needed. The staff was great and location was ideal. Will stay there in the future. Close enough to local attraction yet not the middle of the business of the town. The breakfast was great.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Thank you for taking the time to give us your great review. We appreciate your business and look forward in having you as our guest in the near future.

"One of my favorite hotels!"

5
10/07/2017

I travel constantly, and this is one of the Hotels that I go back to every, single time. The hotel is lovely, homey and the staff are always so nice and dressed so well! The rooms are really comfortable, and without a doubt the CLEANEST rooms I've ever stayed in. Internet is easy, fast, and has never lagged when I've been there. I've also never encountered noise when I'm trying to sleep. It's difficult to hold Hotels accountable for noisy, rude people, but so far - and maybe it's the location, I've never not had a perfect nights sleep. The restaurant is friendly and the food is good - similar to your favorite, comfortable diner in your home town. We've also had the free breakfast buffet and I'm very impressed. Real sausage - not the microwaved patties that you'll find in a ready-made breakfast sandwich! Overall - I've stayed at some of the finest, most expensive hotels the world has to offer, but I've never been as impressed with a hotel as I am with this one. Good, old fashioned customer service. Very well done!

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Alex, Thank you for the great review! I will be sure to share your comments with our staff. We appreciate you business and look forward in having you as our guest in the near future.

"Intercourse Best Western"

4
09/07/2017

Extremely helpful desk staff! A pleasure to deal with as they went the extra mile for our business and were successful. A downside was the hotel restaurant, not the best quality food as our breakfast was served cold and the usual return to the kitchen ritual began. No management ever approached us to offer an apology or to offset the issue.

Robert H, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Frank, Thank you for taking the time to give us your review and for the compliments of our front staff. I apologize for not exceeding your expectations with our food service. Moving forward, I will use your comments to help improve our restaurants service and quality.

"Penna Dutch Country"

5
05/07/2017

Lovely spot close to many attractions. Room was very clean and comfortable. This was my second trip and am looking forward to a return trip. Best Western has a great rewards program and I would recommend any of there hotels.

"Love this hotel"

5
03/07/2017

Every time we come to the Lancaster area we book this hotel. The rooms are clean and very spacious. The people are really nice the breakfast in the hotel is great. They have a separate building with an indoor pool and a basketball court. You can walk to several quaint shops in the area. Nice decor too!

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Marilliongirl, Thank you so much for this wonderful review of our hotel! I am happy to see that you enjoyed not only our location, but also all of the family friendly amenities that we are able to offer! The indoor pool has become one of the most popular aspects of our hotel, and continues to bring families back time and again for a fun getaway! Thank you again for your feedback. We hope to see you again soon!

"Vacation"

5
02/07/2017

We picked this hotel for location and were not disappointed. It was right in the heart of Amish land. We were extremely satisfied with everything about the hotel. The staff, service, accommodations were outstanding.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear ritah620, Thank you so much for all of your kind words and for taking the time to share your experience at our hotel! Staff, Service, Accommodations - these are pillars that we hang our hat on each and every day. We work hard to provide great service, and to provide a clean and comfortable environment for our guests. That is why so many of our guests continue to return each year, or multiple times a year to see us! Thank you again for your wonderful review. We hope to see you again soon!

"Good Value"

4
02/07/2017

This is a nice hotel in the small town of Intercourse, PA. Stayed in a two bedroom suite consisting of a bedroom with two queen beds and a separate room with a sofa bed and second TV. Perfect for my family of five. It can get a bit loud in the morning with vehicles pulling up to the hotel, my room had a window facing the driveway. The housekeeping was good. Overall I wouldn't hesitate staying here again.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Manny A, Thank you so much for this wonderful review of our hotel! You hit the nail on the head when it comes to the value and comfort of our suites! They provide a comfortable sleeping and living area where families can have privacy, and comfortable sleeping arrangements. Thank you again for your kind words. We appreciate your business and hope that you come back to visit us soon!

"Best Western in Intercourse, PA"

5
02/07/2017

A very good hotel. Clean, a good breakfast, and a very helpful staff, center to the town features. Bed was comfortable. Bathroom was very clean as spacious. Great experience. I would definitely stay there again in the future.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear B1405CPjamesk, Thank you so much for your kind words and for your wonderful review of our hotel! I am pleased to see that you enjoyed so many aspects of your stay with us! It is a testament to the hard work and effort that our staff puts forth each and every day to provide our guests with a wonderful experience! Thank you again for your feedback! We hope to see you again soon!

"Beautiful Hotel"

5
29/06/2017

The rooms were extremely clean! The overall experience was great! The staff is friendly and helpful and the location is great. We also received a paper with coupons for local attractions. We will definitely stay here again!

"comfortable, clean and friendly"

5
29/06/2017

Great place, people helpful and friendly and went out of their way to make sure you have what you needed. Very clean, love the back baloney. Great location close to kettle village and on a quiet road. We loved the pool and the work out room. Breakfast was great and got us started on the way.

"Lovely Hotel and More"

4
28/06/2017

This is a lovely hotel with beautiful grounds. There is an indoor pool with an outdoor patio for sunning. The rooms are modern and clean. The lobby is large with lots of area's for sitting, a large fireplace and a friendly atmosphere. They keep a coffee/tea station well stocked all day long and into the evening. The staff is extremely helpful and courteous. There is an on-site restaurant with a good selection. The only drawbacks were very slow drains in the sink and bathtub. If they improve their plumbing I would stay here again. The location was PERFECT - just a few steps away from Kitchen Kettle Village and maybe a mile away from the "Amish Experience". From the hotel and west for miles are wonderful antique and gift shops. Kitchen Kettle Village is a must see on your visit.

"Let's do this again!"

5
28/06/2017

Check in staff extremely helpful....Restaurant staff courteous and very friendly! Room was perfect in every way, plan on visiting again! Ran into a key problem and it was solved within minutes. Also staff retrieved a luggage cart at the same time. Can't say enough about how much I and my daughter enjoyed our trip! Convenient to many shops and distance to Lancaster PA.

"Great stay"

5
28/06/2017

Great value and location to attractions My son on enjoyed the pool. The rooms and common areas were very clean and well taken care of. The staff is very friendly and knowledgeable about the area and helpful to my entire party

"Impressive, clean hotel in Amish Country"

4
22/06/2017

We had never stayed at a Best Western before and were pleasantly surprised. This is a clean, up-to-date, and attractive hotel with courteous staff. We had an ADA suite, which was very spacious - even had a separate living room and two TVs. The roll-in shower was easy to access, but the bathroom floor was designed with a slight incline, with the shower at the highest point, which caused water to drain "downhill" instead of down the drain. This made a wet mess every time the shower was used. Swimming pool was great, and we also enjoyed breakfast at the hotel's restaurant each morning. (The locals seem to enjoy breakfast there, too!) The hotel is close to many Amish attractions. Be aware that local traffic can be noisy, even at 2:30 a.m.! All-in-all, we had a very good stay and were impressed by the hotel.

"Very welcoming..."

5
21/06/2017

From the moment we walked into the lobby, we felt relaxed and very welcome. Paul was very professional and got us checked in quickly. The rooms are very spacious and offers everything you could need. I would definitely recommend this hotel. We are already looking forward to our next visit.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Janet C, Thank you so much for this wonderful review of our hotel, and for taking the time to provide us with feedback from your stay! It is always great to see that we are converting a first time guest into a repeat guest! As you said, our rooms are truly designed to accommodate our guests as they enjoy their vacation in Amish Country. I hope that you were also able to enjoy our complimentary and discounted breakfast options during your stay! Thank you again for this wonderful feedback. We can't wait to see you for your next trip!

"Pleasant Stay"

5
21/06/2017

Our stay was quiet and comfortable. There is a nice Café that offers lattes and the like. . The hotel is one of the cleanest and by far one the friendliest we have ever stayed at. It is close to all the area attractions. We will definitely plan on staying here again

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Enj0yL1fe53, Thank you so much for this wonderful review of our hotel! I couldn't be happier to see you point the cleanliness and service that our hotel offers. I am a firm believer that these are the two principals that we hang our hat on as a property. Our owners did a tremendous job of renovating and providing a great product for our guest. Now, each and every day our job is to make sure that we utilizing this great property by providing great service and a clean product that our guests can depend on. Thank you again for taking the time to share your experience at our hotel. We hope to see you again soon!

"Great Hotel"

5
20/06/2017

This hotel is a great best western hotel, The hotel is very clean and very well run. The people that work there are doing a great job. My room was very clean and the pool was clean too. I would definitely recommend this hotel you will not be disappointed.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear ocasey, Thank you so much for this wonderful review and for your kind words! It is an absolute pleasure to work with our staff and to serve our guests. I believe that each and every day I am provided an outstanding opportunity to be a part of one of the best hotel teams in the World. Often times a statement like that can be hyperbole, but in our case, our guest feedback, survey scores, and reviews show that we are among the top 1% of hotel properties both in Lancaster, PA, and in the Best Western Brand. Thank you again for this feedback. We hope to see you again in the future!

"Fantastic experience !! Great Stay !!"

5
20/06/2017

Just had a fantastic stay at the Best Western Plus-Intercourse, PA. Rooms were immaculate. Lobby and hotel were beautifully decorated. The hotel was so clean. Rooms were well laid out and the outside deck off of our room was a pleasant surprise. We did utilize the indoor pool which was great and the outdoor seating area off of the pool was a great place to relax after a long day of shopping. I would not hesitate to recommend this hotel-as it was a fantastic experience.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Lisa H, Thank you for pointing out so many of the reasons why our hotel has continued to grow and become more popular with folks who are visiting Lancaster County! As you said, the pool, the rooms (especially those that offer a patio or balcony!), the cleanliness, and the areas where individuals or groups can gather and relax, these items truly set us apart from other hotels in the area! Thank you again for your feedback. We hope to see you again soon!

"Consistently Satisfied"

5
15/06/2017

We stay at this BW location twice a year. The hotel is beautiful, clean and spacious. The top notch staff always ensures that every aspect of your stay is satisfactory. I highly recommend this hotel to anyone visiting the Lancaster area.

"Relaxing stay"

4
13/06/2017

The hotel was a good choice in the PA Dutch country. The Kettle Village was in walking distance, and the location of the hotel on a main road made it easy to get to many other sites. For the most part the front desk was very pleasant. Only one problem. The credit card did not go through on the first or second try. A fraud alert from the credit card company said that the person at the desk put in the wrong code from the back of the card. Her attitude was snippy. On the other hand, Ashley at the front desk couldn't do enough for us. She was pleasant, helpful and fun. All in all,

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear GrandmaB02, Thank you so much for your wonderful review of our hotel, and for your compliments in regard to Ashley! I am sorry for the confusion and for the service that you received upon check in. We will address this situation immediately! We do not utilize the security code on the back of the card, as we swipe the card at check in, but regardless of what the issue was, our staff should never be short or snippy with our guests. This behavior will be addressed immediately! Thank you again for your feedback. We look hope to see you back with us in the future.

"Family Fun"

5
12/06/2017

We stayed in a 2 room suite with 3 queen beds and a sofa bed which was enough room for our entire family. The room was spacious and also included a balcony. Our family enjoyed the fact that there was also an indoor pool. The rooms were clean and the beds were comfy. We didn't eat in the restaurant nor did we take advantage of the breakfast. We will definitely stay here again.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Adria Y, Thank you so much for this wonderful review of our hotel! Our family suites are one of our most popular room types, especially at this time of the year. By offering a room with 3 queen beds, we give families options, should they prefer not to have to book two rooms to accommodate their needs. Thank you again for this wonderful review! We hope to see you again soon!

"Great overnight stay at Best Western Plus Intercourse Village"

5
12/06/2017

Just completed an overnight stay at the Best Western Plus Intercourse village. The room was great extremely spacious and clean. Everyone we encountered could not have been nicer. The breakfast was outstanding and great value. In summary very pleased and would definitely stay here again.

"love this place!!"

5
11/06/2017

Meticulously clean hotel. We love the suite style lodging and this is perfect. We stayed in a King suite and had an outside patio! We enjoyed our bottle of wine at 11pm on our patio. Pure relaxation! now they started a hot continental breakfast beginning of June '17. Again very clean and excellent food. You can tell the whole crew takes pride in their hotel service. We stay there everytime we go to Lancaster.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Karen R, Thank you so much for your wonderful review of our property! I am so glad to see that you enjoyed the use of your patio. It is a very unique feature that we are able to offer on a small number of our rooms. It definitely offers a comfortable way to sit and enjoy your stay with us! Thank you again for your feedback! We will see you again soon!

"Intercourse PA"

4
07/06/2017

Very nice facility with heated indoor pool and hot tub, great location right in the heart of Penn Dutch Country and close to many attractions and dinning options, helpful, friendly staff very anxious to assist. We would stay here again without hesitation.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear ThomasHunt0294, Thank you so much for your wonderful feedback from your stay with us! I am so happy to see that not only enjoyed your stay, but that you were able to point to so many positive reasons why! We work hard to provide our guests with a 5 star experience every single time they stay with us. We will continue to work hard so that we can earn a five star review for your next visit! Thank you again! We hope to see you again soon.

"Excellent location in the heart of Amish country."

4
07/06/2017

Reception was very good. The room was spacious with small balcony. Clean, free wifi, charger for phone/tablet etc, no room safe. The wash basin was in the bedroom, not in the bathroom. Free parking. The booking was for room with continental breakfast. The breakfast was not as per the booking as you are limited to select just 2 items .These are described as "free", but really form part of the room rate. A unique arrangement which doesn't feel "right" . The location is very good , an easy walk around town and an easy drive around beautiful countryside. Another first for me was finding a prominently positioned envelope by the bed requesting a gratuity. I would still stay again.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Stationmasterhouse, Thank you so much for this wonderful review of our property. I appreciate you highlighting our made to order, complimentary breakfast program. As you said, we do provide our guests with options for both a completely free of charge, made to order breakfast served in our restaurant, or the ability to receive a 30% discount off of our full menu. We actually do not build any cost for our free breakfast into our room rate, although I understand the confusion as many hotels do. We are blessed to have our restaurant on site as an amenity to our guests, and our restaurant shoulders the burden for all of our breakfast expense. By doing so, we are able to keep the free breakfast program in place, where many of our local competitors do not, and we are able to provide that breakfast without it impacting our hotel rates! Thank you again for your feedback. We hope to see you again in the future!

"great hotel!"

5
05/06/2017

this is our second visit to this hotel...close to shops that you can walk to ..restaurant is a great place to eat..even the locals eat there...clean and roomy rooms....friendly and helpful staff...i really have nothing bad to say about this hotel..jacuzzi in room was great...we will be back again and again...

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear nj4paws, Thank you so much for this wonderful endorsement of our property! We love to see our hotel guests become return guests and our return guests to become life long members of our family here at the hotel. So many of our guests have been returning year after year, some for more than 30 years. It truly makes our hotel a special place to work! Thank you again for your feedback. I look forward to seeing you again in the future!

"Intercourse, PA"

5
05/06/2017

This is one of the most beautiful hotels we stay at. Every time we come to Lancaster. PA either to Dutch Wonderland or Sight and Sound in Lancaster we stay here. So many shops along the street within walking distance and the sounds of the Amish buggies going up and down the street makes for a perfect experience of old Amish country for both young and old. We recommend this hotel to all our friends that travel to Lancaster County, PA

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear John E, Thank you so much for this wonderful review of our hotel! Your description of our area and our hotel was absolutely perfect. You nailed so many of the aspects of our area that make staying our hotel special! Thank you again for this wonderful review. I look forward to seeing you again soon!

"Spotless, Quiet, Comfortable, Modern"

5
04/06/2017

This is a great hotel and an awesome place to stay in the Intercourse area. This is a Best Western Plus, so the bar is already pretty high. But this hotel exceeded my expectations. The decor is respectful of the local area, and is maintained at a very high level. The lobby has everything you need, from local brochures to the Fireside Coffee Bar where you can get a pretty decent latte. The best thing the lobby has is a friendly, competent staff. I want to call out Ashley, who helped check us in, but who also advised on local attractions, set us up for breakfast and dinner coupons, and arranged tickets to the Sight and Sound show, at a discount, of course. Our room was very comfortable... a King Suite... with a small seating area and a balcony that overlooked the restaurant parking lot. Not the greatest view, granted, but still nice. The bed was very comfortable, and helped me get a full-night's sleep for a change. The shades kept the room dark when we wanted it dark, and the room was exceptionally quiet. Fridge, microwave, electrical outlets so we didn't have to move furniture to plug stuff in, USB charging ports, and a great shower. The pool building is a few steps away from the front door, and you do have to go outside to get to it, but the building itself was nice and peaceful... even had "spa" music playing. My wife and I had the run of the place for about an hour, so we made use of the 3.0 to 5.0 foot deep pool, and the hot tub. Ashley pointed out that we had access to a members' breakfast, which we took advantage of the first day. We went to the Old Mill Restaurant attached to the hotel for day two, with a 30-percent off coupon that she gave us at check-in. The food in the members' breakfast was okay, but the restaurant's was better, of course.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Mike C, Thank you so much for this wonderful review of our property. It is always wonderful for me to see that our front desk staff is recognized for connecting with our guests and for providing outstanding customer service. I love to see that they are making an impact and assisting our guests to have an outstanding stay at our property! Thank you again! We look forward to seeing you back with us in the future!

"Excellent hotel - clean, friendly, pretty and great pool"

5
31/05/2017

We stayed for two nights with our two year old. I wish it had been a longer stay! Great value!! Friendly and helpful staff on the front desk. Room (suite with a separate bedroom): -was HUGE!!! -Immaculately clean - I can't stand grimy hotels and a lot of reviews over state cleanliness. I was not disappointed here. -lovely bathroom and shower (no bath) Pool -so pretty. - clean and stylish -brand new looking -hot tub - mechanisms for helping disabled people into the water Restaurants/breakfast - slow but friendly service -fresh food -large portions and cheap prices - great eggs -Amish people dine there too Tip: kitchen kettle village is across the street. Don't miss it. Cute to wander around.

"Great Stay!"

5
31/05/2017

I highly recommend the Best Western in Intercourse PA. The front desk staff were helpful and friendly. The housekeeping staff were great! The Olde Mill Restaurant was very good and I loved the variety of breakfast options for guests. Also , the little things were nice - like having a variety of teas available with the coffee options in the lobby and the indoor pool with pool towels readily available. It was a great stay!

"Best of Everything at Best Western Intercourse"

5
31/05/2017

We have stayed at the Best Western Intercourse several times now! It has the Best of everything and we love staying there! Comfortable mattresses, clean rooms and reasonably prices! Staff is just wonderful and very helpful! You will love the hotel and rooms! We are getting ready to book our 5th stay there!

"Family Reunion"

5
30/05/2017

Staff and facilities are excellent. We thoroughly enjoyed the heated pool and hot tub building. Our group congregated around the comfortable seating outside the pool building during our stay. The lobby is spacious and comfortable as well.

"Best place in Lancaster"

5
30/05/2017

Very clean place is real ultra modern stall are all nice and helpful. Rooms were super clean and the pool area is clean grounds are nice and bathroom was super clean very comfy beds check in and check out was fast

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear K4982BDfrankn, Thank you so much for taking the time to share your experience here at our property! Cleanliness is one of the key areas that we hang our hat on. We know that our guests are looking for a clean, comfortable experience, and our staff works hard each day to make sure that our property is clean, both inside and outside! Thank you again for your wonderful review! We hope to see you again in the future!

"Best Western Intercourse PA"

5
23/05/2017

Beautiful, clean, friendly hotel in the Amish country. The staff is very accomodating and seems determined to satisfy. Make sure you have the coffee cake for breakfast. Lovely lobby with a coffee bar!

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear KEALB, Thank you so much for this wonderful review. We appreciate you taking the time to provide us with feedback from your stay! I appreciate all of your feedback. You have provided us with some truly outstanding compliments, both regarding our staff, and our property. I am so happy to see that you enjoyed your stay and your interactions during your trip! Thank you again for this wonderful review. We hope to see you again soon!

"Always Great"

5
23/05/2017

Our stay at Best Western Plus in Intercourse , Pa. is always a Big Thumbs Up . Clean and comfortable rooms , very pleasant and helpful staff !! Their restaurant serves tasty well priced meals and their staff is pleasant and very courteous ! Very clean and beautiful entrance , makes you feel at home - Enjoy walking around a small country town . Enjoy side walk eating while relaxing 1

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear lindadX8144WE, Thank you so much for this wonderful review! I love to see that our guests are able to get away, relax, and genuinely enjoy their stay. I believe that our quiet setting, and relaxing community truly sets our hotel apart! Thank you again for your wonderful review! We can't wait to see you again!

"Girl's weekend in Lancaster County PA"

5
23/05/2017

I would recommend Best Western Plus Intercourse Village hotel to anyone. The staff-where should I start?? They were amazing. They were so hospital and attentive. We arrived in a Thursday evening and was greeted with the biggest smile. The desk attendant checked us in, made sure we were receiving the best rate and gave us some suggestions on places to visit. Our room was kind of warm that evening but we thought there temperature had just not been adjusted before we arrived. The next day, upon returning from Kitchen Kettle Village, our room was just plain hot! We talked to the desk clerk who had actually already clocked out, and he still acted immediately to help us. He checked it himself then called the appropriate staff to help. Hey had to change our unit twice. We offered to stay when they were getting to change the unit again but the manager assured us if they couldn't get it fixed after this unit change, they would move our stuff to another room so we didn't miss out on any of our planned activities. They were all just amazing!! The location is also superb-just a couple of blocks from Kitchen Kettle Village as well as many, many little stores and shops. Again-LOVED this hotel!

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Tammyforaker, Thank you so much for this wonderful review! It was a pleasure to help you, and again, I apologize for those failing HVAC units in your room. I have never had to replace a unit TWICE in order to resolve a heating and air issue. I apologize for the delay, but I was thrilled to hear that we had taken care of the issue and that all was better for you to sleep in comfort! Thank you again for your review! I hope to see you again next time!

"Awesome Experience!"

5
21/05/2017

Went to see Samson at Sights & Sound theater in Lancaster, Pa on May, 2017. I had stayed at the Amish Inn & Suites back in 2016 . Wanted to stay there again this year but was told we were staying at Best Western Intercourse Village Inn in Lancaster, Pa. I wasn't too happy because I loved the other place & their rooms. So we had booked the King size bedroom. We arrived at this place went to front desk & were greeted by the friendliest staff ever, gave us all the info you would need. Lobby super clean with sitting areas, huge fireplace, big room with a sitting area with a desk, super clean too looked like nobody ever stayed in there. We were surprised we had free laundry room, free wifi & room service if we needed something. Can't say anything negative about this place. Exceptional Staff, restaurant on premises. Food was also good & we got discount coupons to use at restaurant and also a list of places where we could get discounts. Amazing experience! Just booked a room at this place again for 6/2018

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Iris B, Thank you so much for this outstanding review of our property! It was an absolute pleasure having you stay with us. I am so glad that you not only gave our property a chance, but that you were able to have an exceptional experience during your stay. Lancaster County offers a number of properties that are truly excellent in what they do. From branded hotels, to independent properties, you can find just about any type of property to fit your needs. When our hotel is identified as not only being among those properties, but as maybe the best of that group, it is proof of our hard work paying off! Thank you again, we look forward to seeing you next year!

"Heart of Amish Country"

5
17/05/2017

Excellent facility with newly redone rooms, spacious, plenty or drawer space, staff was exsceptional. Within 15 min of Sight and Sound Theater and Shady Maple Smorgasbord, heart of Amish country and close to Lancaster,Pa. Loved our 3 day stay.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Tomm20174088, Thank you so much for your wonderful review of our hotel! I am so happy to see that you enjoyed all of your stay! Our location truly makes our hotel the perfect "home base" for a Lancaster County trip. As you said, there are attractions, restaurants, and shoppign all either within walking distance, or in many cases, within a short drive! Thank you so much for this wonderful review! We look froward to seeing you again in the future!

"Staff was exceptional"

5
16/05/2017

Got upgraded on this trip, very pleased! Been there seven years total so it was a definite plus this time! Centrally located to lots of Amish shops.. Good places to eat and all of the Amish charm.. traveled from Connecticut, but was well worth the ride there.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear F8836ASkathyb, Thank you so much for taking the time to share your experience at our property her on TripAdvisor! I love when we are able to provide our guests with complimentary upgrades into our one and two room suites. Our upgraded rooms truly provide a great experience for our guests. We do try to provide upgrades, as they are available, any time that we can! Thank you again for this wonderful review. We look froward to seeing you on your next trip!

"Great weekend getaway!"

5
16/05/2017

This was a last minute weekend getaway and has to be one of the best decisions we made. My husband and I went up for Mother's Day weekend and had such a relaxing time. The beds are extremely comfortable and the rooms were very spacious. The lobby was very welcoming and the onsite restaurant was delicious. Ashley at the front desk was amazing!

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Cassandrac301, Thank you so much for this wonderful review! We appreciate you taking the time to share your experience here on TripAdvisor. I love that you pointed out so many positives from your stay, from spacious rooms to our very welcoming lobby, and lastly our on-site restaurant! These are all reasons why our guests continue to come back to stay with us time and again! Thank you again for kind words. We hope to see you again soon!

"gerat"

5
16/05/2017

Very clean and nice. Staff was friendly and helpful if in the area, would stay there again. This was for a wedding and most of the guests stayed here. Even had an after wedding room at night which worked out great for all of us.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear gkienz, It was an absolute pleasure having you, your family, and friends stay with us last weekend. Weddings can be a challenge, as they represent a much different demographic than what we are typically servicing (Families, and Couples), but your group was outstanding and extremely considerate of our other guests. There is truly no better feeling than being able to assist and share in the type of weekend that it seems you all had! Thank you for allowing us to be a small part of your celebration!

"Best Hotel and Staff!"

5
15/05/2017

We were having our house renovated and needed to stay in a hotel for a couple days. We were lucky to find this one! The rooms were super clean and neat. The breakfast was served in the adjoining restaurant. We even ate dinner there on our last night. We enjoyed our stay so much! It was so peaceful and relaxing.We will definitely come back again!

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear glassgypsy, Thank you so much for this wonderful review of our hotel! I sincerely appreciate your feedback. I am so happy to see that we were able to provide you with a comfortable, and relaxing time away during your home repairs. Our guests come to us for so many different reasons, but ultimately, the goal is always the same, to have a quiet, relaxing weekend. Thank you again for your feedback. We look forward to seeing you again!

"Best Western Intercourse, PA"

5
11/05/2017

Wonderful visit. Pool and spa area clean and great. Free delicious hot breakfast served by waitress. Free Access to computers with printer helpful. And having complimentary washer/dryer was super! Staff great.

"Great experience in one of the better if not best hotels in the area."

5
11/05/2017

My wife and I were only in town for a couple days and spent the night at BW Intercourse Inn. Its a beautiful property and hotel that is kept immaculate inside an out and the staff was very courteous . Our first floor room was very comfortable and clean and we equally enjoyed the complimentary breakfast at the restaurant. The location is ideal for walking over to the Intercourse Village and various shops along the street as well as being a short drive from Lancaster or Strasburg. We would most definitely stay here again.

"Best hotel in Lancaster County"

5
10/05/2017

This is not the best hotel in the charming village of Intercourse-it's the best in the county. Best Western's can vary-we've stayed at many "plusses" that really should be a minus. This should be a double-plus. First off I admit I was partial. As I walked in the lovely lobby and congratulated myself for choosing this property-I saw my name on a plaque! I had won BW Rewards member of the week-I barely remembered signing up for that on-line. I received complimentary show tickets, extra reward points and an up-grade to a suite for my week's stay! Sweet! The room was spacious, quiet, clean and nicely decorated. The village is great-shops to walk to and a lovely neighborhood in back great for after dinner strolls. Breakfast was good-nice to order off the menu-although not "complete" breakfast. We toured Lancaster and couldn't find any hotels that began to compare with this. I'd stay in Intercourse any day over the hustle and bustle of the bigger city. Listening to the clip clop of the horse drawn buggies was so nice as well as the lovely farm country in the area. Service at the hotel and restaurant are top notch. This is just a great place overall and I'd come again in a heart-beat-rewards winner or not.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear Sharon S, Thank you so much for the wonderful review of our property! I am so glad to hear that you were our rewards member of the week! It is wonderful to be able to part with an awesome rewards program, and to partner with an unbelievable attraction like the Magic and Wonder show. I am so happy that we are able to recognize our rewards guests and to provide an experience like the one that you had at our hotel. Thank you for sharing your experience in our restaurant for breakfast. We continue to try to find ways to improve the service and quality of our food to provide our guests and our local clientele with a unique and memorable experience! Thank you again for your feedback! We hope to see you again soon!

"The best hotel in Intercourse Village."

5
08/05/2017

Anytime My family & I come to Lancaster County we always stay at this Best Western Plus Hotel All the rooms are very spacious clean and well-appointed the beds are very comfortable the staff very friendly & helpful the indoor pool & hottub are great and the onsite restaurant serves up home cooked meals at reasonable prices this hotel is centrally located to all of attraction Lancaster County as to offer. Will be staying here again the next time we come to Intercourse Village. Sincerely John Tasker.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Mr. Tasker, Thank you so much for this wonderful review. Your comment about staying here again in the future is exactly why we work so hard each and every day. Our job is to provide an outstanding experience to our guests and to create long lasting relationships. Thank you so much for letting us know that we have reached that goal with you and your family! Thank you again for this wonderful review. We are looking forward to seeing you again in the future!

"Weekend of Dance Competitions"

4
08/05/2017

This hotel was VERY, VERY clean and the staff was very nice. The room was very nicely decorated, the sheets and towels were nice and "new" looking. The bed was not super comfy, but then again, nothing is like your bed at home. I was told I booked a suite, but when checking in, the room had two beds and a pull out couch in a very small room that didn't fall under a "suite" category. The room in general was small, but very clean. The staff in the restaurant was so nice and the food was AMAZING. They offered a 30% off coupon for anything on the breakfast menu. Typically, I don't like to pay for breakfast in a hotel, but this food was so good, I didn't mind at all paying for it.

Ryan O, Manager at Best Western Plus Intercourse Village Inn & Suites, responded to this review
Dear dawnbQ1233SQ, Thank you so much for making our hotel your property of choice for your dance competition trip! We do offer two styles of rooms that we consider to be "suites". The one that you stayed in for this trip is what we consider a one room suite, or a our "Two Queen Deluxe Suite". These are larger rooms than our standard rooms, and include a sleeper sofa, where our standards do not. The room type that most folks associate with "suites" at our hotel is a two room suite, where there is separation between a bedroom area (bedroom can have a king, or two queen beds in it), and a living room area. I apologize for any confusion that we may have created on our part when you were booking your room. We are always happy to do everything that we can to correct these types of issues, and I am happy to hear that the front desk staff tried everything they could to resolve the room issue for you! Thank you again for your wonderful review. We hope to see you again next time you visit the area!

"Wonderful place to stay"

5
03/05/2017

Clean and spacious luxurious rooms. Microwave, refrigerator and coffee pot in room.Spa and restaurant on site. Very friendly, helpful and accommodating staff. Walking distance to Kettle Village shops. Area has lots of activities to offer.

"Great place!"

5
02/05/2017

We have stayed at this hotel in the past and it was exceedingly good both times. Have family in area and this time we had a sports competition. Service and all employees were friendly and very good. This is a great facility and I would recommend staying here for anyone in that area.

"Family friendly"

5
01/05/2017

This hotel fits our needs. Five year old triplets. Our son has cerebral palsy. The pool and hot tub. The kids love. The rooms are clean staff is very friendly the food at the restaurant is amazing. They have free laundry machines. Walking distance to kettle kitchen.

"Very clean with great location"

5
01/05/2017

The staff is always helpful and very welcoming at this BW. Our room was clean and well appointed. Their restaurant is open on Sunday which is a nice bonus for breakfast bc there is not much is open in the "quiet" area on Sunday. It is walking distance to Kitchen Kettle Village and a lot of other shops. If you have kids there is a very nice large indoor pool that is open until 11 pm, a great nighttime activity for them !

"Quilt Retreat - four Nights - Use of the Thomas House for quilting"

5
01/05/2017

Rooms were spacious and clean. We had a handicapped room and it worked very well. The pool was great - we did water aerobics every morning. Coffee and tea always available. Very accommodating. They are very busy, so book early. We have already booked next years quilt retreat, and they are willing to do whatever they can to help us have a great set up.

"Hotel Snob-Loved It!"

4
27/04/2017

Before heading to Philadelphia we meandered are way from CT. Through Amish area. My Grandson loves the farms and so do I. Upon arriving I took TripAdvisor advice and stayed in Intercourse PA. Lol. My daughter travels a lot and the thought of staying at a Best Western blew her mind. Well this Hotel was right in the quaint village. Rooms were large and extremely clean. New cozy beds. I am amazed at the friendly people we met and the antiquing is awesome. We stayed put and we're busy every day for 3 days. If you want a buggy ride go to a farm off main drag or the lines are long and the trip short. Nice pool, farms to visit are clean as can be and homemade ice cream wonderful. The food at Hotel is great and you know it's good when locals eat there. Enjoy Intercourse! Lol

"Beautiful little hotel"

5
26/04/2017

Very inviting property. Perfectly clean. Friendly staff. Great restaurant on site. The location is in a quiet area but close to local shops and restaurants. Was surprised to find that there was a day spa onsite. I didn't have time to book any spa services but will if I visit here again. Great looking indoor pools. Easy parking. Just an overall pleasant experience.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Lavondah175, Thank you so much for this wonderful review! We are, in fact, the only hotel in Lancaster County with a full service day spa on our property. We are blessed to have Serenity Day Spa available for our guests who are looking to take their relaxing get away just another notch up! Offering massage, facial, and nail services, a trip to Serenity is the perfect addition to any trip to the area! Thank you again for this wonderful feedback. We hope to see you again soon!

"Very Nice Stay"

5
26/04/2017

Everything from the staff to the grounds is a step above many other places we've stayed. The basketball court is a nice touch, and we used it. The pool and hot tub seems very nice and clean, they just didn't fit into our plans this time Breakfast was very good and reasonably priced, with a few amish options for those looking to a taste of the region. Check in and check out were both quick & easy.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Stalemand, Thank you so much for this wonderful review. I love your compliment about our property, staff, and service being a step above. This is a goal that we set, and it is wonderful to see when we achieve those goals! I sincerely appreciate all of your kind words! I love to see folks utilizing the basketball court area during their stay. It is wonderful to see families and children playing and being active while on their vacation! Thank you again for all of your kind words. We hope to see you again in the future!

"Great place to stay close to Lancaster, PA"

5
25/04/2017

A group of us, 5 women, went to the Lancaster area for a girl's weekend. The BW Plus Intercourse Village Inn was a wonderful and relaxing place to stay for the weekend. The facility is clean and bright and the rooms are spacious. Before dinner, we went downstairs and chatted off the lobby area where they had a sofa and chairs and a fireplace, which was burning. Even though the area was in the lobby per se, it felt cozy and comfortable. The free breakfast was great. It's served in the main restaurant. You have the choice of a free breakfast or 30% off the menu items. We all chose the free breafast items which were very filling. We all agreed that should we be in the area again, we would stay here.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Nancy S, Thank you so much for this wonderful review! I am so happy to see that you and your group enjoyed your trip! We have continued to become popular among groups who are looking to get away in Lancaster County. Between our large suites, the amenities we are able to offer, and our on-site restaurant, we are the perfect location for your group to gather and enjoy the area. Thank you again for your review. We hope to see you and your friends again in the future!

"I love this place!!"

5
25/04/2017

A group of us have been going to the Best Western Plus in Intercourse for the last three years for a four-day quilt retreat. We love this place! We have had a wonderful time and we are so happy to have already made our room reservations for next year. Our group used two kinds of sleeping rooms. My roommate and I were in a room with two queen beds, but some of our group were in two-room suites - a back bedroom with two queen beds, and a front bedroom with one queen bed and a hideaway bed; bathroom, extra sink, counter area and a small fridge were between the two rooms and made it very convenient. Included with the room is a coupon for a multiple-choice breakfast; we always get more than enough to eat, and two of the servers in particular (Autumn and Brooke) were friendly, cheerful, efficient, and a lot of fun to see. We were happy when they were our breakfast servers! Most mornings the breakfast was very quick to come, although one morning it was a little on the slow side. That happens. But it was always delicious. If you like oatmeal, have a bowl – it's really good! The hotel has provided us with different kinds of areas for our quilting. Some choices we have liked better than others, but the hotel has always gone out of its way to make it as comfortable and as well arranged as is possible. It looks like next year's option will be even better than this year's, and we are already making our plans. We find that Darci and Ryan are really helpful, very patient :-), and always ready to do everything they can to make our trip a good one. We are grateful! The location of the hotel is very convenient; it is in easy walking distance to two fabric shops :-), a great yarn shop, Kitchen Kettle shops, and the downtown shopping area of Intercourse. But just a quick drive down the road puts you in the country where you can see horses and buggies, and you can drive through a covered bridge. The best of both worlds! If you are arranging a group event in the Lancaster area, I think you can't do better than the Best Western Plus in Intercourse. I can't wait to go back!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Judy, It is truly a pleasure to have you and your group stay with us each year. It is return guests, like yourself and your friends, who make our positions truly enjoyable. It is always great to catch up with you, and to see you and your companions enjoy yourself during your quilting trip. I am excited for next year and the years to come as we continue to adapt space to better suit your needs. I believe that we are going to continue to grow and evolve each and every year, while offering more for our guests each time they stay with us. Thank you again for this wonderful review. We look forward to seeing you again soon!

"All But the Restaurant"

4
20/04/2017

What a beautiful, friendly, efficient establishment. Cozy & clean. From the moment we arrived I felt like this was home away from home. The room (a 2-room suite) was spacious, had balcony & was quiet. They had a basketball court, pool, hot tub, outdoor activities, bikes for use/rental, & spa. I tried to get into the spa but even though they were supposed to be open, I think they left early for the holiday weekend. I never did get a return call or services. The kids (11, 13, 17), loved the pool & hot tub. My husband & I loved the relaxing aspect. The elevator was out of use but we were on the second floor so it wasn't too bad - they did have it fixed by the next morning. All staff was great. The one drawback was their restaurant. They were not prepared for this holiday weekend. Halfway through they were out of key items on their menu. (See my review of The Olde Mill Inn Restaurant). Pricey but worth it. Plan on spending time here to visit the Amish village & establishments nearby.

"Absolute Excellence!"

5
20/04/2017

We have visited Lancaster County, PA at least once a year for over 40 years. In all that time, we have usually stayed in Lancaster, Smoketown, or Ronks. This was our first stay at your hotel and we have found a new Lancaster home.

"Fantastic customer support"

5
20/04/2017

We had a wonderful stay. The hotel was lovely and in the center of town. Conveniently located to everything. Will definitely return for a visit. The atmosphere was very peaceful, clean and the rooms were very spacious.

"Pleasure trip"

5
19/04/2017

Stay here every year when I come up always clean and pleasant staff. Pricing is good compared to area hotels, close to other restaurants and for what I come for very close to everything I need. Highly recommend this hotel.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear brechal2016, Thank you so much for this wonderful review. We are so thankful for our repeat guests, and their loyalty. Thank you so much for your continued support of our hotel! Your recommendation is more valuable than any advertisement or marketing effort that we could put together. We have continued to grow at a rapid pace with word of mouth referrals. Thank you for being such a huge part of our success. We hope to see you again in the future!

"superb customer service and hospitality supreme"

5
19/04/2017

we had a great stay at this hotel. The staff is very warm and welcoming. The suites are big and comfortable. They also have a clean indoor pool. The location is ideal-you can walk to kitchen kettle village and other shops in Intercourse. They now have a breakfast room with a hot and cold breakfast. The lobby is very comfortable and inviting.and always has tea, coffee and hot chocolate. I will only stay here whenever I visit the Amish country.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear S1886KQdonnab, Thank you so much for this wonderful review of our hotel. I am very thankful for your kind words, and your willingness to take the time to provide us feedback from your stay. We are excited to continue to experiment with ways to make the breakfast experience in our hotel better each year. We want to provide options that satisfy our guests and provide both quick, and comfortable ways to enjoy breakfast. Thank you again for your feedback. We look forward to seeing you again in the future!

"Breakfast too time consuming"

2
13/04/2017

Hotel, pool etc very nice. Breakfast service is awful. Happened a couple years ago and thought it was just a bad day. Stayed again this week and the same thing happened. Restaurant understaffed. Took 1-1/2 hours to get a simple bagel and fruit cup. After experiencing this twice a couple years apart, will choose another hotel next time.

"Very Much at Home"

5
12/04/2017

We have stayed in this hotel several times, and always look to it as our first choice in the area. Very accomodating for someone like myself. who often uses a wheelchair. Hot tub and pool area are relaxing and well set-up. Breakfast, included with the room, is ample, well prepared, and served quickly. Rooms are quiet, spacious, and have comfortable furnishings.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear TheresaGEndicott_NY, Thank you so much for your kind words, and for taking the time to share your experience here on TripAdvisor! I am happy to see that we have continued to provide you with a consistent, outstanding experience at our hotel! We do work hard to assure that all of our guests, including those with accessible needs, are able to enjoy all that our hotel has to offer! Thank you again for your feedback! We look forward to seeing you again soon!

"Well situated and maintained property in Lancaster County"

4
12/04/2017

We were here for a sports tournament and were so glad we stayed here. There was ample parking, it was easy to get to our venues, and the staff was very helpful. The room was comfortable and had a fridge and a little deck. We could see the horse and carriages go by. We didn't eat at the restaurant, but the did offer complementary continental breakfast. We had to leave too early to enjoy it because the restaurant was very crowded. I would stay here again and recommend this property.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Yvonne N, Thank you so much for this wonderful review of our hotel! We appreciate your feedback, and your willingness to share your experience. We are very fortunate to have a market where sporting events are extremely popular. Between the great facilities around us and the wonderful lodging options, our area has become a wonderful destination for tournaments of all sports. Thank you again for your feedback. We hope to see you again soon!

"Best place to stay while in Lancaster area"

5
12/04/2017

Great service and exceptional value. Every employee was friendly and professional. The whole location was very clean and well maintained inside and out. Plenty of parking available. We had a blast in the huge indoor pool.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear danielpW531TF, Thank you so much for this wonderful review of our hotel. Our indoor pool is one of those wonderful unexpected bonuses for many of our guests. Typically our guests choose our property because of the location and the quality of our rooms. It isn't until they arrive that they learn that we also have a wonderful, inviting indoor pool and hot tub area. Thank you again for your wonderful review. We look forward to seeing you again in the future!

"Bed was just too hard! Staff made it right best they could."

3
11/04/2017

I really wanted this to be great. I do a lot of research before I go anywhere and never have I ever had a bed this uncomfortable. EVER. Other reviews didn't speak to it. We both woke up with back pain, everytime. I have to give it to the staff they credited us significantly and really corrected the situation on the financial end, there were no rooms to switch too and no foam topper offered, so we had to leave and just couldn't stay another night in that bed. Otherwise, area is laid back, though roads are busy be cautious, hotel is clean, spa was exceptional. The restaurant was very slow but perhaps that's part of the charm? Ashley was great with the bed situation, but I suggest that they spend some money and get higher end beds, just can't recommend the hotel because of that. Even in cheaper places the bed was better. Hope they make the investment, again they compensated us for the problem so kudos for that.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Melomoon6116, Thank you so much for the feedback from your stay. I am happy to share a great deal of information with you. As you said, given our almost 1500 outstanding reviews, this is not only a problem that is not often brought up in review, but one that we are blessed to not often have to deal with. As a part of our entire property expansion and renovation, we were blessed to be provided with brand new, high end, Serta mattresses throughout our property. We recognize that not every guest has the same preference in regard to firmness of mattress, and that the mattress industry provides both a wide array of firmness options as well as adjustable options for just this reason. As a result of the varying tastes of our guests, we do offer mattress toppers for a more soft experience. I will address this concern with our front desk staff as they are available both during your stay, and by request they can be placed on your bed prior to your arrival. Again, I am very sorry for this issue and that it was not handled properly by our staff. This is not something that comes up often, as we have had several guests now purchase mattresses from our hotel because they have enjoyed them so much. However, when we do have guests in house who do not enjoy the firmness of our high end mattresses, we should be prepared to accommodate that need immediately!

"2nd Visit and will Visit Again and Again"

5
11/04/2017

I have been to many hotels and resorts in the Caribbean over the years and I can tell you I wish that more hotels & resorts were like this one. For a larger family we find that this hotel beats all other hotels without having to pay an arm and a leg. We get the room with 2 queen beds in the bedroom area and 1 queen bed & 1 pull out sofa in the living room area. Instead of having to book 2 rooms and "hope" that they are connecting when you get there OR have to book a massive suite at other hotels and pay a pretty penny for this hotel does it so great. I used to think that Best Western hotels were motel like; well this is FAR from it. It is so modern and clean that it puts other hotels to shame. The rooms are wonderful and super clean. The staff is so friendly and polite and always have a smile on their face. The hotel is so close to all the great shops in the area (within walking distance to some). It is the perfect location if you are looking to visit Amish Country. We have been going to Intercourse, PA since I was a baby (my family goes every year) and I am so glad we finally happened upon this Gem of a hotel. I highly recommend this property to anyone traveling here!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear NYJtr02, Thank you so much for taking the time to share your experience at our hotel here on TripAdvisor! I can't think of higher praise than what you have given us. There is a great deal that we can learn from leaders in our industry. Many of the hotels and properties in the area that you mentioned are leaders in the hotel industry and have given us a great example to follow. So much of what we do has come from these types of properties, and to hear that we have provided you with a BETTER experience is extremely gratifying! Thank you again for your wonderful review. We hope to see you again next year!

"First time stay"

5
28/11/2016

First time stay, very impressed with the location. Decor of both lobby and rooms was very nice. Very quiet. Restaurant was a lovely addition, and we enjoyed the fact that there was breakfast seven days a week

"Very nice!"

5
27/11/2016

We stayed for the Thanksgiving weekend and found the room very clean and comfortable. The staff very friendly and helpful. The lobby was comfortable and welcoming and plenty of room. The pool was nice as well. We would for sure stay here again!

"Annual Thanksgiving Trip"

5
25/11/2016

Once again we had a wonderful stay at this perfectly located hotel. The rooms are very nice, the pool and hot tub are a draw for the young adults in our group. A light breakfast is included. The staff are always very friendly. We always enjoy the Kitchen Kettle Village a short walk from the hotel. Glad they have been opening on Thanksgiving the last few years. It's only for a few hours assuring workers can go home to their Thanksgiving dinners.

"very nice setting"

4
24/11/2016

I really enjoyed my stay here. The room was clean and attractive. The staff was very nice and helpful. The only negative i can find was the restaurant manager. We were staying with a wedding group and we were having breakfast. The grooms parents came down to join us. the mgr wound not accommodate adding a small table for two people so they had to sit alone. Plus he really needs to smile a little.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Jerhico316, Thank you so much for this wonderful review! I apologize for your experience in our restaurant. I will address this immediately with our restaurant staff to assure that this does not happen again in the future. Thank you again for your feedback. We hope to see you again!

"Total surprise! Location and comfort-A+"

4
23/11/2016

It has been a few years since our last visit to this hotel. When we arrived, we didn't even recognize where we were. Totally renovated! Walking from the main parking area is the detached building with swimming pool and hot tub. Stunning! Entering the spacious lobby, the first thing you notice is the warm fireplace and seating areas. Friendly, efficient check-in. We requested a quiet room on a top floor and that's exactly what we were given. Two queen beds, attractive decor. The bed was a little firm for myself but my husband had no complaint. Housekeeping is meticulous. Great breakfast is provided at the attached Old Mille Restaurant. Can't forget to mention location, walking distance to Kitchen Kettle Village and tons of shopping, buggies and food. My husband I wouldn't hesitate to stay here again and would recommend it for any age traveler!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Nanct, Thank you so much for your wonderful review of our property! I hope that during your future stays we are able to provide you with a five star experience. Thank you again for your feedback. We look forward to seeing you again in the future!

"Great hotel within walking distance to the Kitchen Kettle Shops and a short drive to all Lancaster sights and resta"

5
23/11/2016

This is the second time we stayed at this Best Western hotel and it will not be our last. We stayed with a large group both times and check in was quick and efficient. The rooms are very nice and the beds are comfortable. We ate breakfast in the restaurant both mornings we stayed and it was very good. There is a pool in a separate building that we did not use because of heavy schedule but would if we did not go with a group. There is a nice area outside the pool to sit and relax and since the weather was nice the end of October, we did that in between sightseeing and shopping. I would highly recommend this hote.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear ladydim, Thank you so much for this very kind review! We are happy to hear that you not only returned to our hotel, but plan to do so in the future! Our return guests are truly a special part of our hotel. Our staff does a great job connecting and developing a relationship with our guests. You can visibly see our guests feel at home, relax, and enjoy their stay. It is that level of comfort that keeps them coming back! Thank you again for your feedback. We hope to see you again soon!

"Great Experience"

4
21/11/2016

I had a really good experience. The staff was great. They were helpful & friendly. The rooms were spacious & seemed to have been updated recently. If you're interested in exploring this part of the county, it's a great place to stay.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Yardbirdz3, Thank you so much for your wonderful review of our hotel! I am very happy to see that you are willing to recommend our property to other traveler's entering the area. Next time you stay with us, I hope that we are able to provide you with a 5 star experience! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected] We hope to see you again in the future!

"Great hotel"

4
21/11/2016

Very nice family hotel. Convenient restaurant with a country feel. We have stayed here twice with 2 adults and 3 children. Perfect layout for a family of 5. The staff is always extremely helpful and professional. This is always our first choice when we are in the area.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear A4220NYshawnm, Thank you so much for taking the time to provide us with feedback from your stay! I love hear that we are the go to property for our guests when visiting Lancaster County. It is such a wonderful compliment to our property! I am glad to see that you were also able to enjoy our attached restaurant, The Olde Mill. It is a wonderful convenience for our hotel guests! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected] We hope to see you again in the future!

"Fantastic "

5
21/11/2016

This hotel has it all friendly staff, very clean, good location and a restaurant that is attached to hotel with good food. We loved our stay , a last minute decision to go to the Lancaster area , and we certainly booked at the right place. We don't use the pool but it is a nice big one. We enjoyed relaxing by the fireplace in the lobby too.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear gxp07, Thank you so much for your wonderful review of our property! I appreciate your feedback in regard to our staff, our location, our restaurant, and our property! Our fireplaces truly are a unique benefit for our hotel guests. To be able to return to the hotel, sit and enjoy a cup of coffee, and to enjoy a book, or tv by the fire is just a tremendous amenity for our hotel guests! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected] We hope to see you again in the future!

"Aweful"

2
20/11/2016

Caters for tour buses. Staff slow, hotel dated. Food service poor and food itself terrible. Kitchen staff always hanging out side smoking. Situated right off the high street but really, don't Waite your money if you can stay else where.

"A Mid Week Spa Getaway"

5
20/11/2016

We stayed in a king room suite. The room was extremely large and had plenty of room to stretch out. It was also great having the spa located in the same building. It was located in a great area so you had the peace of the country but within walking distance to all the little shops. The gym is supplied with updated and well maintained equipment.

"Great place to stay"

5
18/11/2016

This hotel is conveniently located to so many places by walking distance in Amish Country. Lots of neat shops and places to eat so close by. Our room was beautiful and the staff goes above and beyond.

"Excellent"

5
18/11/2016

This was an excellent hotel. Check-in was great, hotel room was very clean and nicely decorated, loved the deluxe oversize room. Room service was great, restaurant breakfast was good. Over all experience was fabulous!

"Great Place"

4
17/11/2016

This is in a great location to all Lancaster has to offer. The rooms are clean and comfortable. After being out all day, it was nice to return to our hotel. The included breakfast is good however, I would prefer a buffet. You have a choice of two liquids. Since I don't drink juice, my only choice was coffee so I couldn't pick another item. Overall, I would definitely return to this hotel.

"Best Area in Lancaster"

5
16/11/2016

Intercourse Village Inn is located in a perfect area. Everything you need is close by and the hotel is the area's best. Clean, quiet, comfortable and well appointed. The restaurant is excellent and make sure to bring your bathing suit the pool is wonderful.

"Lovely Place to stay"

5
16/11/2016

This hotel was clean and comfortable. The staff were helpful and friendly. We had the room by the restaurant and were afraid that we'd hear noise from the restaurant when it was open. We didn't hear a thing. The area around the hotel is clean and neat as well. The town is full of things to do and the town of Lancaster is just a short drive away with more places to visit. I'd definitely go back for another stay here.

"Mr&Mrs Manfred Hoefling"

5
16/11/2016

My second home been visting for the last 50 years never ever disappointed ,great food especially breakfast , my grandchildren absolutely love it , we always rent the family homes nothing better ??????

"Stay in Lancaster"

5
15/11/2016

We always stay here as their people are excellent. The property is convenient to our usual excursions and the restaurant is also very good. If you are looking to view the local Amish farmlands and surrounds, this is very convenient to that

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Phillip H, Thank you so much for this wonderful review! I love our return guests and their well worn paths through our area. I truly is a unique experience to Amish Country, Lancaster County. We have folks who go to the same shops, bakeries, restaurants, and attractions, in the same order, every time they visit the area. As we continue to open more shops, like local candy makers E&A Candies, and local vineyard, Stargazers, I hope that our guests will continue to add to their traditional routines! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again soon!

"Wonderful stay!"

5
14/11/2016

Hotel is clean, beautifully decorated with a very friendly staff! Free, GOOD, coffee! Connected restaurant offers great quick food! Very roomy rooms!! Located in the heart of town, walking distance to many shops! We will be returning!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dare Jugs6686, Thank you so much for taking the time to provide feedback from your stay! Our free, delicious coffee at our front desk is an underrated amenity at our hotel! Not only is the coffee locally roasted, but we are able to provide 2 different roasts at the the hotel. We offer a lighter roast in the restaurant, and a more medium roast at the front desk. Lancaster County Coffee Roasters has been a wonderful addition to our free amenities on property! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again soon!

"Great Hotel, Great Location"

4
14/11/2016

We stayed at this hotel on a Saturday night for a quick weekend getaway. Pros: The location of the hotel is easy to find and very close to attractions, including walking distance to Kitchen Kettle Village shopping. Parking is free and ample, check in process was smooth, and the lobby was charming. We stayed in a king jacuzzi room.The room was very clean, spacious, and we did not hear any noise from other guests. Loved the extra sink outside of the bathroom. Cons: For a Best Western the hotel is on the more expensive end of the price scale, but we also booked last minute and this might have affected the rate. Not what I would call a value or deal, but you are getting what you pay for. To reach the swimming pool you have to walk outside of the hotel and cross the parking lot. Not an issue in the summer, but I did see some very cold kids on Saturday night! The complimentary breakfast is served in a restaurant attached to the hotel. The restaurant is very popular. We were unable to take advantage of this amenity as the line was 25-30 minutes at about quarter to nine on Sunday morning. As the breakfast offered is a 'continental breakfast' it would seem more convenient and accessible to be offered in the lobby or a separate breakout room, so hotel guests would not have to wait for a table/server etc. Overall a beautiful hotel in an beautiful location.

"Great Hotel"

5
13/11/2016

Wonderful hotel with nice rooms and comfy beds. Wish there were more handicapped parking spaces, but that's just a suggestion. The staff is friendly and Ryan even offered to bring my car to the door when we were checking out. It was a very sweet gesture and one that I really appreciated.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Lauraboo564, Thank you so much for this wonderful review! As I said when you were leaving, I want to make sure that we have some discussion about additional handicap parking. While I can't promise that we will be able to make any changes, we will definitely explore it. We want all of our guests to be comfortable, and I want to make sure our guests who are wheelchair bound have convenient access to the property! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again!

"Girls get away !!!!!"

5
13/11/2016

The Inn was very clean and customer service was excellent !!! Couldn't ask for better. The Spa is so relaxing and inviting with professional staff. The complementary breakfast was good as well. Many choices to choose from. Highly recommend this Best Western! We can't wait to return next year!!!!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Amy T, Thank you so much for taking the time to share your experience here at our hotel! Our spa is an amenity that truly sets us apart from our competition. As we are the only property in Lancaster County with an on-site day spa, we are able to offer relaxation at a convenience that no one else can! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again!

"Best WEstern Plus Intercouse Village Inn and Suites"

5
12/11/2016

Stayed for a beautiful October weekend. The location is very convenient to Kitchen Kettle Village. It was an easy walk. The room was large, clean and a quiet location. It was convenient having a small fridge. The bed was extremely comfortable. The service was excellent. Would stay again.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Costrowski1, Thank you so much for all of the wonderful compliments that you paid our property! I love that you touched on so many of the aspects of our hotel that make our property special. The location, the amenities, our cleanliness, and our service all set us apart from the other hotel options in our area! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again!

"" Getaway after Voting ""

5
12/11/2016

This is a charming motel in the village of Intercourse,Pa. The lobby has a warm welcoming fireplace and a comfortable sitting area to sip your latte and chat with friends. The staff is very helpful and friendly. It has its own restaurant on site and a swimming pool and fitness center. The rooms are spacious and comfortable. And you can walk to Kichen Kettle Village and the other nearby shops but suggest you go by vehicle so you can stow your purchases! And watch for the Amish in their horse and buggy as they go about their business.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Ssr6sd, Thank you for taking the time to share your experience at our hotel. I appreciate your description of our Lobby area. It is unique in that it is truly a welcoming place for our guests to relax and enjoy their time. We are coming up on the season where the fireplaces are roaring, the hot chocolate and espresso drinks are flowing, and our lobby area will be a popular place for friends and family to gather and enjoy their stay! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again!

"Great Place to stay"

5
12/11/2016

This Inn was fantastic, rooms were just what we expected and the customer service was the best I can remember from all of the places we stayed over the years. The greatest part was everything was close by and the restaurant next door was terrific-best food in town!!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
V7149Hmargearetm, Thank you so much for your wonderful review and for taking the time to share your experience! Our restaurant is a constant area of evolution for our hotel. We work hard to try to continually grow, address issues, and add items that are positive for our guests. It can be a tall task, as we offer our free breakfast in our restaurant, but we believe that a seated, served experience is an important one for our guests! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected] We look forward to seeing you again!

"Very Enjoyable Stay"

5
12/11/2016

This motel has very firm beds, but if you request it, they will put a pillow-soft topper on the mattress for you. We stayed there once before and didn't sleep well because of the hard mattress. This time, with the pillow topper, we had no problems! The management here aims to please, and please us they did this trip! Their staff was exceptional and friendly and attentive. We ate breakfast in their restaurant which was very good and extremely reasonable. We will definitely be back to stay here.

"It was a wonderful retreat for peace and quiet."

5
11/11/2016

My husband and I recently lost our youngest son and have been busy trying to carry on. This was a much needed time to rest and grieve. The trees all along the ride were in beautiful fall colors, and the town is very quaint with quilting shops and locally produced jarred goods. The hotel staff were very friendly and helpful, and the restaurant food was good.

"My stay at the best western in intercourse P.A."

5
10/11/2016

Very very clean hotel ant the staff at the hotel were very friendly and informative about the the area I would recommend this this Hotel it is close to all the the shops and restaurants ,I am planning on visiting this area again and will be planning on staying at this hotel again

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Larry S, Thank you so much for your feedback from your stay! I appreciate you taking the time to share your experience here on TripAdvisor. You are correct about our location. We are Blessed to have wonderful restaurants and attractions within walking distance of our property. It is such a wonderful experience for our guests. You can park, and walk without ever moving your vehicle again if you choose to! Thank you for your feedback! If I can help you in any way with future reservations, please don't hesitate to contact me at [email protected] We hope to see you again soon!

"Gentle stay"

5
10/11/2016

This is our fifth time here and now we would only stay here . Easy, clean , friendly quiet and good breakfast ... Love the suites .. Love the shopping at the little village .. Sight and sound theatre a must see

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear dorisj362, I am thrilled to hear that we were able to earn your continued business! That is a tremendous compliment to our hotel! I am amazed at the number of folks who stay with us who have not heard of or been to Sight and Sound Theatre. It is one of those attractions that truly make our area special to visit. As you said, with the Theater only a 20 minute drive from our hotel, it makes so much sense to stay at our property, enjoy the village, and then take the short ride to Strasburg to see their show! Thank you for your feedback! If I can help you in any way with future reservations, please don't hesitate to contact me at [email protected] We hope to see you again soon!

"Very nice property"

5
10/11/2016

Good location.,comfortable rooms and very clean.would definetly stay at this property again. Minimum characters on this sight for review is a turn off for writing a review.will never give another review

"Delightful"

5
10/11/2016

It was a delightful hotel in a beautiful location convenient to all tourist destinations it was really nice highly recommend it, The breakfast discount was great. The bed was luxurious, The shower was awesome, was,disappointed that their was no bath in such a nice room. Pool was wonderful and the exercise facilities were adequate.

"Excellent place to stay"

5
10/11/2016

This hotel is close to many of the Lancaster PA things to do like Rockvale outlets, Sight and Sound Theater, and American Music Theater. Very friendly staff makes the stay more enjoyable. Clean large suites are quite comfortable. I wish we had stayed longer. Good restaurant adjoining is location for breakfast. The hotel provides a coupon. Get there a bit early because it gets crowded after 9 am. In spite of the near capacity for the night, it was quiet in the room.

"A good choice."

5
09/11/2016

We were very happy with our stay at this hotel. Very pleasant welcome on arrival, well equipped quiet room, good on-site restaurant, short stroll into town centre, reasonably priced. As UK visitors it's unlikely we'd ever be back, but if that were to happen we wouldn't consider staying anywhere else in this vicinity.

"Weekend stay"

5
09/11/2016

Our go to place to stay. Hotel is updated and very nice. The rooms are very large and the beds are super comfy. Area is one of our favorites. We stay here all the time The included breakfast is good but you need to allot a lot of time. They get filled up quickly and get backed up.

"Wonderful Place to Stay"

5
09/11/2016

The staff were all very helpful , pleasant, and offered excellent service. Eager to assist & please. We were traveling with my 89 yr old mother & they worked out things to meet our handicap room needs. Always very clean. There's a nice pool / hot tub. The area is kept warm & well stocked with clean towels. Thank you for a lovely time !

"Weekend get away"

5
09/11/2016

We just love this Hotel. The location is great. In walking distance to kitchen kettle and shops. It looks like new and clean. The breakfast vaulcher gives you nice choices. We have been going twice a year for our birthdays. The spa gets a A+. too

"always a great stay"

5
08/11/2016

have stayed here for 3 years now and an enjoyable experience. Had a reservation issue this year regarding suite booked, but it was solved satisfactorily in a courteous manner. People here a terrific and hotel is very clean and comfortable. Atmosphere is great also.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Pat H, Thank you so much for your wonderful post, and for your understanding with your reservation issues! Transitioning new staff to our front desk can be a daunting undertaking, especially in our peak seasons. Because we have so many different room types, and because each of our rooms is truly unique, the learning curve for our staff is steep. We ask a great deal of them, and because of that, those who thrive and continue forward tend to be outstanding in both their knowledge and ability to assist our guests. The down side to that training time is that we realize that mistakes can be made during the learning process. I sincerely appreciate your understanding and patience through the issue, and I assure you we will make sure that it does not happen again in the future! Thank you again for your feedback. If I can be of help with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Relaxing"

5
07/11/2016

Rooms very clean. Like the dividers between the patios it was nice to sit out and not see the people beside you.. The staff at the desk were very polite and helpful. Pool area is nice.. The restaurant food was very good. Will definitely return

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear tonyfan1420, Thank you so much for your wonderful review! I am glad to see that there so many aspects of our hotel that met your expectations! Our exterior patios and balconies are truly a unique bonus for our guests. To be able to sit outside and experience the passing by of buggies is a great added value for our guests! Thank you for your feedback. If there is anything that I can do for you in the future please do not hesitate to contact me at [email protected] Thank you again! We hope to see you soon.

"Weekend with grand kids "

5
06/11/2016

We stay here every time we visit the Amish country, always clean, friendly people, eating at the restaurant for breakfast is a great way to get the day started, the food is alway great. Make sure you take a buggy ride from AAA buggies,. Can't wait to come back.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Rick H, Thank you so much for your wonderful review! i love to hear when we are the hotel of choice for folks visiting our area. That is such a testament to our service and to our property! You hit the nail on the head with AAA Buggy Rides. With discounts available at the front desk, and the fact that they are a short walk from our hotel, its a no brainer. Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected] We hope to see you again soon!

"awesome"

5
05/11/2016

we stayed here for 2 nights and everything was just like the web site ...If not more !!!!The food was good ...pool and hot tub both were great.The room and decor was fantastic.short little mini vacation to see Lancaster..Will stay here again.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear willaimhR9112LE, Thank you so much for this wonderful review! That is a great compliment to our property. Often times you see "don't let the pictures fool you" or "not at all what it looked like online". In our case, so often, what we get is the opposite! "Exactly the way the pictures showed" or "Just like the website" are the ones that I love the most! Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected] We hope to see you again soon!

"3 Not a Crowd"

4
05/11/2016

Overall everything was very nice. Beds were comfortable and everything was kept clean. Staff was friendly and able to take care of our needs. It was a great place to stay to be able to have large families or in our case 3 single woman share one room, but still able to have our own queen sized beds and not have to actually pay for two separate rooms.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear 64Lou2016, Thank you so much for this wonderful review! I hope the next time that you stay we are able to earn 5 stars from you! Our large, 3 queen suites (our "Family Suites) are truly a wonderful offering. As you said, being able to accommodate a family as large as 8, in one room is a wonderful value for our guests. It also works out well, as you said, when you have 3 or 4 adults traveling together who need their own bed and are able to stay together without the cost of 2 rooms. Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected] We hope to see you again soon!

"excellent stay ..but i miss the Amish buggy that was in front."

5
04/11/2016

Clean rooms and courteous staff make all the difference in whether you are going to enjoy the visit or not. My stay was excellent and enjoyable. The peace and quite atmosphere in this charming little village is great for those of us wanting to escape the hustle and bustle of big cities. To rest and to recuperate. ... I do miss the Amish Buggy that was in front and the old fashioned look that the hotel used to have. I first visited the old hotel about ten years ago , and stayed there at least five times. ...Great memories !

"Amazing"

5
04/11/2016

Absolutely amazing. Great price, great service, spectacular rooms. So happy to have stayed here. Probably the best hotel I've ever stayed. beats out the crazy big city hotels who claim to set the standard. Thank you to all the great ppl of best western plus of intercourse !!!!!!!!!

"1 day get away"

5
03/11/2016

Fantastic, this is a seriously high grade Best Western an elite property w elite food. Quality construction. Kristen who checked us in was beyond words how wonderful she was. This property has everything going for it. I truly felt like I was in one a luxury hotel. Tim

"Relaxation in the amish Country"

5
01/11/2016

We got about half off the room by visiting during the week and the crowds are far less. The hotel is almost across the street from the shopping center and in the heart of the quilting area as well as a few miles from the Amish market. The hotel sports a spa as well as a VERY good restaurant much better than most hotel eateries. Breakfast is included at the restaurant and it was filling and tasty.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Angela R, Thank you so much for your wonderful review. I appreciate you taking the time to share your experience at our hotel. Thank you for your wonderful comments about our restaurant! We continue to listen to our guest feedback and to implement changes to help the restaurant improve. We want the quality of food and service to be a compliment to our hotel product! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Nice stay"

5
31/10/2016

This is a terrific location and I love you can sit outside. Rooms are fine, but not as good as the other BW Plus hotel I have stayed in on this trip. The rooms are clean and the beds are comfortable. The restaurant is convenient and I came back to the hotel just for the coffee cake. Excellent !!!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Anntawny, Thank you very much for your kind words, and for taking the time to review our property. I am bit surprised to hear that you have stayed at better "Plus" properties. We continue to be ranked not only toward the top of the Plus descriptor, but as a top 20 property in all of BW North America. We pride ourselves for over delivering on the Plus brand, and I will be sure that we work harder to assure that we reach that level for the next time you stay with us! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"lancaster trip"

5
31/10/2016

This was the first time i have stayed at this hotel, i found it while searching online and it was beautiful, i would highly recomend it and will be staying here again the rooms were clean , and well decorated,, they staff was very helpful and location was perfect

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Michele R, Thank you for taking the time to share your experience at our hotel! The conversion of a guest from "first time guest" to "return guest" is truly one of the more satisfying aspects of our jobs. We work hard to assure that we are meeting and exceeding the expectations of our guests and I appreciate you letting us know that we were successful in that endeavor! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Never Disappointed"

5
30/10/2016

This was the fourth year that we have stayed here and we are never disappointed. Well maintained property. Very clean rooms and and an attentive staff. We stayed in a suite which had a very large living room with a sofabed. You get a breakfast voucher for each day of your stay which you use in a sit down restaurant connected to the hotel. The food quality is very good. Good central location to most area attractions. We will be booking our next stay at this hotel soon.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Larry804, Thank you so much for your continued business and your willingness to share your experiences at our hotel! Consistency is such a huge part of earning the trust of a hotel guest. You have to be able to trust that each trip will provide a consistent, quality experience. It is so wonderful to hear that we have earned that trust from you, as you continue to return to our hotel! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Awesome room"

5
29/10/2016

Wonderful location, walking distance to local shopping, beautiful spacious suite, very comfortable, very kind and friendly staff. Excellent restaurant, food was delicious. Will definitely stay there again.

"Nice Fall Getaway"

5
29/10/2016

My husband and I came back to this great hotel for a fall getaway. This is one of our favorite places to stay in Lancaster. You can walk to Intercourse Village, which is wonderful. The restaurant attached to the hotel has great food. You get discount coupons for the restaurant when you stay at this hotel. You will not be disappointed. Wonderful lobby area with multiple fireplaces and free coffee.

"Best Location in the Area"

5
28/10/2016

I visit Lancaster at least once each fall and always choose this Best Western. Within walking distance to the most popular attractions in the area (Cafes, shops, pretzel makers, Amish goods, etc.) With a car you are minutes away from the outlets, restaurant chains, department stores, etc) The Inn is cozy with several sitting areas with fire places, coffee and specialty drinks. Breakfast in the restaurant is included as are donuts, danish & coffee/tea in the lobby. Employees are great and always pleasant and helpful. All types of rooms at various prices. I save my credit card points all year and cash them in for BW gift cards which pays for most of my stay.

"My favorite Lancaster retreat!"

5
28/10/2016

I have been coming to this property for quite a few years and have never had a bad experience. The Thomas family has a great work ethic and runs an efficient, clean property with lots of hospitality for all! Even when the building was in the midst of its renovation a few years ago, with all of the construction and confusion, the staff went out of their way to make sure their guests had a pleasant experience. Wouldn't stay anywhere else!

"Stayed for our honeymoon"

5
27/10/2016

Beautiful hotel! Decorated for fall, warm, inviting, and the fireplaces are a beautiful touch in the lobby. Staff is very helpful and go out of their way to make your stay top notch. We had a king suite and it was a really nice layout. Not too big on having the Jacuzzi tub right next to the bed, but the shower in the bathroom was huge and nicely done. We also had a ground floor room with patio and that was a really nice touch. There is a privacy wall between the patios so you aren't looking at your neighbors. The only negative we found was the room seemed quite dark even with the lamps (which are really neat) on. Some recessed lighting in the sitting area and bedroom would help. The lamps just didn't seem to give out enough light. Would say open the curtains on the sliding glass door to the patio except about 50 feet outside of our room was a house and their windows did look towards our side of the building. This hotel really is amazing and would recommend it to anyone! Restaurant was very nice, rustic look like the hotel. Simple but very good food, and you get to keep the coffee pot on the table! We didn't use the "free" continental breakfast coupons they gave us as we were hungrier than that, but with the 30% off a la carte both of us got a lot for only $13.

"The BEST Best Western ever...."

5
27/10/2016

When I stay at Best Western, I usually downgrade my expectations a bit. It's really a mid-range budgetish (is that a word?) chain. This one was impressive and exceeded my expectations. We were upgraded to a suite that included a large living room, a bathroom/kitchenette (well, a microwave and fridge in a hallway between the bedroom and living room that included a long counter and sink). It was simple - not a lot of furnishings but super clean, cozy and well-kept. Our room had a connecting door to the next room and the people next door apparently only had outside voices, but that's to be expected when you don't have insulation between that space. It wasn't too bad. The outside of the hotel was so clean - no spider webs or leaves left piled up. I figured out why the next day when I saw an older Amish gentleman meticulously cleaning all the large light fixtures and sucking up the leaves. There's "clean" and then there's "Amish clean". I've never seen such a well-maintained property. The housekeeping and desk staff were all so friendly. We hardly walked by anyone without being greeted. The location is perfect - just a short walk to town. If you listen in the early morning (or late on Sunday night about 10:30pm), you can hear the clip clop of the horses pulling Amish buggies past the property. You get a free breakfast at the adjoining restaurant. The free version is pretty basic - choose eggs and a roll/muffin/toast plus two drinks of your choice. But, you can also choose from their regular menu and get a 30% off discount. I hardly believed all the 5 star ratings when I booked this property for our 4 night stay in Lancaster County, but after staying there, I totally believe them. This is truly the best Best Western ever.

"Great Location"

4
26/10/2016

We stayed at BW Plus during the week in Oct. We had a King suite which was very spacious on the third floor. This room only had a shower - no tub. Beds are ok for comfort but not the best sleep and pillows were hard. The biggest negative was breakfast. (There is a restaurant on site.) You get a voucher for free breakfast. You are allowed to pick TWO items from a list of eggs, toast, oatmeal, muffins, etc. but no meat whatsoever and no yogurt. You may also have two beverages from a list of coffee, tea, hot chocolate, juice, etc. If you choose not to use the voucher you may get 30% off of the regular breakfast menu. We ate supper at the restaurant the first evening we got in. My husband got the turkey dinner and it was those round slices from a pressed turkey roast that is a combination of dark and white - one of the worst things ever contrived by man!!! This property is in a good location in Amish country, walking distance to Kitchen Kettle Village and other shopping and close to all of the other areas within driving distance. Doubtful I would stay here again, though not saying never.

"Mini vacation"

5
24/10/2016

This is my second time staying at this hotel. They have remodeled and it is beautiful. The hotel is very clean. Beds comfortable and the staff excellent. The hotel is convenient and in walking distance to kitchen kettle village. The food at their restaurant very good.

"Fall Visit!"

5
24/10/2016

Awesome hotel! Staff couldn't be any better. Very friendly and helpful. Room was clean, updated and very nice. Have stayed here many times. Great place. Restaurant was very good too. Great food and great service. Overall excellent stay!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear 186dawnw, Thank you so much for this wonderful review! I am so glad to see that you continue to stay with us. We sincerely appreciate your continued business! We work hard to produce a consistent, high value product for our guests. No matter when you visit, what room you stay in, and who is working, we want your stay to be great every time! If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected] We look forward to seeing you next time!

"20th Anniversary"

5
23/10/2016

Awesome place to stay. Extremely nice staff. Amenities are the best. Will stay again soon. Great 4 night vacation from start to finish. Staff goes above and beyond expectations to make sure your stay is the very best it can be.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Charles B, It is so rewarding to see our guests recognize the effort that our staff makes to exceed expectations. We continue to set the expectations high so that our guests are consistently satisfied with their stay. It is always great to see when we are accomplishing those goals. Thank you for your wonderful review and all of your kind words. If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected] We look forward to seeing you next time!

"Fantastic Stay!"

5
22/10/2016

We chose the Lancaster area for a cousins weekend and stayed at The Best Western Plus Intercourse Viiage Inn and Spa and were extremely happy with this decision. The rooms were immaculate, spacious and well equipped with refrigerator, microwave and coffee pot. Plus coffee & tea were always available in the lobby. Beds were comfortable and the room was spacious. RYAN and DARCI went out of their way to make our weekend a success, I can't thank them enough for their help. Everyone was very friendly and genuinely invested in making our gathering the best, when asked about specific tours the staff found coupons. The complimentary breakfast at the on site restaurant was delicious and filling. The coffee cake was fresh, the muffins warmed and moist. Our waitress, ROSE was fantastic! Friendly and attentive she always seemed to have perfect timing with extra coffee and anticipated the accompaniments to our breakfast choices. Rose could be "a cousin from another mother"! All in all, a fantastic hotel, super, super staff and ten very happy customers. I wouldn't hesitate to stay here again!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear HMP56X, It was such a pleasure to have you and your family stay with us! I am so glad that things worked out perfectly for everyone and that you were able to have an enjoyable weekend. I hope that we continue to see you all year after year! If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected] We look forward to seeing you next time!

"Great hotel."

5
22/10/2016

Excellent room clean and all you require. Great location close to everything. We always stay here as we like to drive and see the great farms,and country. Close to guilt shops and fabric stores. Also next to kitchen kettle village shops.

"Nice Stay"

4
22/10/2016

The property was all I expected it to be so there were no disappointments. The staff was friendly, the rooms are large and spacious, the TV was easy to use, the breakfast was very tasty and the location was perfect! I would recommend to family and friends.

"Best is right"

5
21/10/2016

Have stayed here twice. Each visit was a pleasure. Well appointed rooms were clean and beds sooo comfortable. Could hear early morning traffic noise in room on street side but didn't mind as we wanted to get out and about after a great breakfast at The Olde Mill Restaurant conveniently located at the hotel.

"Excellent stay"

5
21/10/2016

Friendly staff and clean hotel are wonderful. If you have time, we highly recommend the spa. Very inviting lobby and nice pool area. (Heads up, pool is in building next to hotel.) We enjoyed our stay and will be back again!

"3 night stay at Best Western in Intercourse, Pa."

5
21/10/2016

This hotel was very clean, the staff was very friendly and it was very comfortable-home away from home. They have a nice work out room, and a large pool and hot tub that was very clean and it's indoors if your are there in the cold weather. Our room was spacious and very comfortable. It's also very close to all the shops so you can walk to everything in Intercourse. We definitely recommend the coffee shop in town-excellent coffee and great atmosphere. There is also a nice restaurant attached to the hotel which served a very nice free breakfast.

"Excellent Vacation"

5
21/10/2016

We have nothing but good to say about our stay at this property. It was very comfortable and pleasant as well as the service we received at the adjoining restaurant. the rooms were good sized and very clean.

"Great vacation"

5
19/10/2016

Excellent property. Enjoyed our time at the facility. Friendly and accommodating staff. We felt very welcomed and appreciated. Would not hesitate to make reservations at this property again. Would highly recommend this property for anyone wanting to visit this great area.

"Excellent experience"

5
19/10/2016

Although this may not be the most important aspect of your assessment of a hotel, the staff at the front desk was exceptional. They were very friendly and extremely helpful, and really stood out. Thanks. The hotel itself was top notch, and location was great - right in the heart of Intercourse. The rooms were clean and modern. The A/C worked well and quietly. The restaurant, while non-alcoholic and not fancy, was very good. (I had the pot roast for dinner.) As everywhere in the hotel the restaurant staff was competent and friendly. Overall, an excellent stay.

"Comfortable and great location"

4
18/10/2016

Best location in Intercourse just a short stroll to all the shops. Comfort and facilities are well above normal motel standard. The restaurant is a long way from fine dining but adequate, especially for families. Be early for breakfast - there can be a long wait for a table.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear EasyTravellerSydney, Thank you so much for taking the time to provide feedback from your stay at our property! I am happy to hear that you enjoyed the location of our property and the quality of our product! Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected]

"Excellent Choice"

5
18/10/2016

We stayed for two nights - very attractive, very good amenities, lovely lobby with two fireplaces and areas to sit in front of them. The restaurant that was attached was very good - both service and food. Breakfasts were included and could be off the menu at a 30% discount or free with a more limited menu. Either one offered an excellent breakfast with some local foods offered. Room had extra outlets and extra usb ports for charging.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear 2CandC, Thank you so much for this wonderful review! It is great to hear that you enjoyed your stay! The charge ports in the room are one of those small touches that I think are truly important! We took feedback from our guests, both verbal or in some cases the rearranging of plugs in outlets, and put it into action by installing those wonderful charging stations in each room. We will continue to look for ways to add these types of amenities for our guests moving forward so that you can enjoy a stress free vacation! Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected]

"Great Place to stay"

5
18/10/2016

We enjoyed our stay at this Best Western a lot. It is centrally located to everything in the town. The breakfast at the hotel really can not be beat. It was very clean, the staff is friendly and helpful. We will go back.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Willard E, Thank you so much for your kind words! I love that you pointed out both our unique breakfast program and our location. These are two selling points that I feel are deciding factors for guests who book with us. We don't believe that a stale, vaguely warm buffet is the best way to serve our guests, so we provide a made to order, complimentary breakfast menu. Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected]

"Our favorite hotel"

5
18/10/2016

Excellent from check in to check out!!! This is our third time staying at this location and it is always a wonderful experience! We have recommended this hotel to many friends and family. We look forward to returning as soon as possible.

"dont look ant farther this is the place to stay"

5
17/10/2016

stayed here 4 years in row in oct best inn I have ever stayed at all of the staff are very helpful and friendly.coffee 24 hours.My grandkids love the pool and hot tub.very close to most stores in the area right across the street from the litchen kettle villiage.

"Love the barn look!"

5
17/10/2016

They gave us a free upgrade to a suite. The staff was friendly and helpful. Loved the fireplace in the lobby. Our room was quiet and clean. The beds and pillows were comfy. The free breakfast was a limited menu from their restaurant or you could get a percentage off the regular menu. The food was good. They also gave us a discount sheet with local stores.

"Great Stay!!"

5
16/10/2016

Our room was extremely clean. Everything was just so nice. Room smelled fresh and clean. The staff was courteous on the phone as well as in person. This is the nicest place that we have stayed in while visiting PA Dutch Country in which we have been going to for the last 25 years. We will definitely be back.

"Right in the Middle of Needlework Heaven"

5
15/10/2016

Staying at this hotel gives you access to many sources of quilting/needlework material. The rooms are fantastic and the in-house restaurant is so good you do not need to walk or drive elsewhere. The management, however, needs to add more staff to the dinner hour. Waitresses were nearly running to get from the tables back to the kitchen. They were greatly overworked.

"Great hotel and great location"

4
15/10/2016

We have stayed in the Lancaster area many times and feel that this is the best hotel around. The hotel grounds and lobby are tastefully decorated as are the rooms. I don't know if all rooms are like this but ours had a very large bathroom and a separate sink area outside the bathroom so two people could get ready at the same time. The room was extremely quiet and had a very comfortable bed. The hotel is also in a very good location. You can walk to a number of Amish shops and restaurants. One of the best things about the hotel though is the pool area. While we were there the weather wasn't very good so we spent some time in the pool. The pool is large, heated and very, very clean. They also have a hot tub next to the pool. We couldn't get over how clean the pool area was, it was spotless! Overall this hotel impressed us in all ways. We highly recommend this hotel for couples and families a like.

"Beautiful Hotel in a Beautiful Small Town"

5
15/10/2016

We appreciated the fact that the hotel was designed and built to fit in with overall look of the small town of Intercourse. It was fairly new. The lobby had a comfortable look and feel. The staff at the desk were helpful. We stayed in a suite and it was very nice to have the extra living-room area.

"A Fun Hotel in a Fun town"

5
14/10/2016

Most accessible hotel I've seen in years. Perfect for wheelchair users. Great accommodations. Only problem was their food not the greatest. Cheap. Still one of the best hotels I have ever seen. Will definitely go there again

"Mrs Sharon Gott "

5
13/10/2016

Great place to stay,very clean.Front desk personnel very friendly and helpful! Restaurant is clean,food good,although service is slow would definitely stay here again.It was so nice after a day of sightseeing to come back to a clean room with plenty of fresh linens

"Mini Vacation"

5
12/10/2016

We stayed here for a few days on our way to Florida and we had an excelllent experience. From the time we got to the hotel, to the time we left, everyone was extremely friendly and helpful. Also, the cleanliness of the property was outstanding. The rooms were very comfortable and we would definitely stay here again. It was wonderful!

"Great Amish Stay"

5
12/10/2016

BW Plus Intercourse is in an excellent location right near the main shopping village (Kettle Village) which is walking distance from the hotel. Hotel staff are very friendly & helpful. Rooms are spacious with comfy beds, very clean & we have stayed many times on our trips to stock up on Amish cheese and its consistently excellent value. Rooms also have small little balcony. Restaurant onsite usually has a line for breakfast but it holds a lot of people so our wait was usually under 30 mins at peak time. Food is pretty good & better than some of the other more well known restaurants. A negative is that it closes quite early in the evening (as do most of them in the area) so you need to factor that in if doing evening swimming with the kids. Pool is good but no jacuzzi. Wifi is good & they offer hot chocolate, coffee & tea all day/night in the lobby which is really nice. I absolutely recommend it & it's definitely much nicer than a typical BW (and I'm a picky travel agent pretty familiar with what to look for in a good hotel!).

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Yourtravelchick, Thank you so much for this wonderful review! I am so happy to hear that you enjoyed your stay with us! I see that you mentioned in your review that there was no jacuzzi in our pool area, however we are happy to let you know that we DO have a hot tub in our in door pool area. It is located in the back right corner of the large indoor area, with the controls for the jets on the wall next to the hot tub! Thank you again for your wonderful review! If I can help in any way with future reservations, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Wonderful Experience"

5
12/10/2016

My husband and I stayed at the Best Western Plus Intercourse Village and Suites on our way home from a trip to New England. This was a return trip for us as we stayed there in 1999 before they remodeled. We were impressed with the new additions and would highly recommend it. The location is perfect as it is in walking distance to many shops and other places of interest. When Olde Mill Restaurant is a very good choice and very convenient. We would definitely stay here again.

"Wonderful Hotel"

5
12/10/2016

One of the best and cleanness hotel I have stayed in. Beautiful decorated as well. Our room was very comfortable and again very Clean! The free breakfast was very good also. Loved the pool & spa area and again very clean. This is the hotel that I will always come back to when I'm visiting Intercourse PA. The only one thing I wish is that they would be pet friendly. I hated having to leave my little shichon baby at home!

"Happy customer"

5
12/10/2016

I've stayed at this hotel several times and have never been disappointed. It's a little pricey, but the rooms are always clean, comfortable, and well kept. Everyone is friendly and I love the atmosphere. The spa and Old Mill Restaurant are nice to have there. I love using the spa and the food is great and not too expensive at the restaurant. The pool and hot tub are in a separate building across from the entrance, but always clean with lots of seating and towels around.

"Great hotel"

5
12/10/2016

We come here every time we come to Lancaster. Great location. Always clean and stage is always friendly and helpful. Parking is large and accessible. Close to sight and sound theatre which my family goes to often.

"Sisters fall weekend getaway"

5
12/10/2016

Lovely area with very well trained staff. Would be great for families with children as well as couples! Beautiful pool area in separate building adjacent to lobby. Beautifully appointed common areas and rooms!

"Best Hotel In Town"

5
12/10/2016

Everything was beautifully kept! The hotel smelled like fresh air and the staff was so friendly and accommodating !!! The restaurant was wonderful! Cant say more about the place. I am going to stay there all the time when I am in town.

"would stay again"

5
10/10/2016

we stayed 1 night after attending a wedding in the area. The hotel was clean and comfortable. We are considering it for weekend get away to relax. Did not have time to use the pool but did check it out and it was very nice. The restaurant food was good and filling and staff friendly and pleasant.

"Great Inn & Suites!"

5
10/10/2016

This Inn & Suites is a perfect staging place to visit the Amish area. The Inn is great, clean, roomy, quiet and the staff is very friendly and helpful. Haven't used many of their amenities. My wife and I stay at this Inn every time we visit the Amish country, which is usually every two years. The restaurant food is very good and the staff does a wonderful job with the food. I highly recommend this Inn to everyone, but just remember to save us a room there.

"BabyMoon"

5
10/10/2016

We were pleasantly surprised with the friendly staff and cleanliness of our hotel. The ambiance was also very relaxed. Fireplaces in the lobby. A full day spa located on site. The indoor pool is in its own free standing building with a jacuzzi. Convenient walking distance to many shops! We recommend this hotel highly and will be back for years to come!!

"Girls Weekend"

5
10/10/2016

Very pleased with the hotel. Nice, clean and updated rooms. Didn't go in the pool or spa but will the next time. Very easy to park. We walked to the shopping. Only improvement would be to broaden breakfast selection.

"Birthday Weekend"

4
08/10/2016

We had a wonderful stay. The hotel was in a really nice location. Beds were very comfortable. Staff was extremely friendly and helpful. Only negative was the restaurant that was attached to the hotel, seated for 20 minutes without even being greeted. The restaurant was not busy and was staffed appropriately. Didn't get to enjoy the pool or hot tub, next visit.

"Beautiful hotel in a peace location"

4
06/10/2016

Hotel was lovely . We had booked a suite which was enormous for the two of us. A living area, bedroom and a small kitchen type area. Huge shower, all immaculate. Also laundry facilities which were free to use...provide your own detergent or purchase at desk. Reception and restaurant staff most helpful and pleasant. This hotel does not sell alcohol even in the restaurant. We didn't know but it is ok to bring your own alcohol in. The surrounding area is beautiful just to drive around. No need to pay for a tour unless you really want to. My only reason for not giving this a 5 is that our room (256) was quite near the road and traffic noise kept me awake. Would still recommend . Just ask for a room further from the main road.

"Good location"

5
05/10/2016

Great location for local shops and beautiful farms. Paul at the front desk was awesome!!! Very helpful, nice and pleasant any time during our stay that we had questions for him. Great employee :) Great getaway !

"Business trip"

5
05/10/2016

As always we found that Best Western is really a host friendly place to stay. The employees are always friendly, courteous well groomed. They are knowledgeable about the services provided by Best Western and of the local area which We find very important.

"Excellent facility"

5
04/10/2016

A clean, quality facility in which the staff is oriented towards customer service at all times. Nice pool and spa area as well as nice fitness room. Restaurant is fine and on the premises. Rooms are clean and appealing. Bathroom and sink set up is a little annoying, but may appeal to some. Close to popular attractions and shopping. This was my second stay this year and I will stay here next year as well.

"very enjoyable"

5
03/10/2016

clean, comfortable and affordable! we would stay there again. We were not overly impressed with the attached restaurant where we had breakfast-the staff seemed to be struggling, but the food was fine.

"Very nice hotel."

5
03/10/2016

We (Wife, Son and Myself) stayed here this past Saturday. The hotel is very clean and spacious. The staff was very friendly upon check-in. Breakfast is included at the restaurant on premises and it was very good with a number of hot choices. We really enjoyed the freshly baked coffee cake. The location of the hotel is great with quite a few attractions within walking distance including Kitchen Kettle Village. My only complaint is that our room was right next to the elevator which was quite loud. Had I known, I would have requested a different room. If you are next to it, ask to be moved as it will keep you up at night.

"Relax"

5
01/10/2016

Great location, great hotel, wonderful staff!Located in the heart of Intercourse PA in walking distance of fun ships, novel work working stand antique stores and of course fabulous food! The sound of horse and buggy blanket the town and we encourage you try go for a fun ride and sample Amish hospitality.

"Basic poor standards"

2
30/09/2016

Although a short walk off the high street of Intercourse, heart of Amish country, this hotel seems to caters for overnight bus loads of parties. Staff are polite but move at their pace only. No bar, terrible food too - at breakfast the restaurant is full at 7.30 am and kept waiting a good 30 mins. Food served on plastic plates and cold. A huge shame as the town is a huge tourist pull.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Brandon1968, I apologize, but I am not certain that the property that you are describing is our hotel. We do not, and have not ever served our breakfast on plastic plates. As you can see from the over 1500 guest reviews that we have received, and over 1200 5 star reviews that we have received, the experience that you are describing is not what is offered at our hotel.

"great place"

5
29/09/2016

nice place to stay, clean and a great staff. old mill restaurant is really good!, plain simple good food with a great staff! stay here and you won't be disappointed. walking distance to shops, lots of traffic at certain times. overall a really, really nice place to stay!

"Nice hotel in quaint location"

5
27/09/2016

My husband and I stayed one night on the way home from a week long trip and really enjoyed our stay. We used points to pay for our room, and oh what a room! We had a separate sitting room with a sofa (pull out too, I believe) coffee table and flat screen TV, where we relaxed and watched the movie, Witness, very appropriate in this very Amish town. We had a beautiful marble bar with sink, along with a fridge and micro, separate bathroom and then the actual bedroom with another flat screen TV and two queen beds. The room was very comfortable and spacious. We didn't have time to use it, but the fitness room was large and had a number of treadmills and elliptical machines, well equipped for workouts. We enjoyed breakfast at the hotel restaurant, for which we had been given vouchers. It was a bit crowded due to a wedding party's presence, but the food was good and the decor was rustic and in sync with the history of the area and the mill that had resided in that very space. We plan to come back to the Best Western Plus Intercourse Village and Suites another time to really explore this quaint Amish town. We did check out some of the local shops with furniture, garden art, quilts and delicious treats, and were delighted to witness a gaggle of young Amish children, flying down the road on colorful scooters accompanied by a boy in a open cart pulled by a pony on their way into town, I will forever remember that image and the feelings of joy and happiness in the moment expressed by those young people!

"The hotel was very comfortable and close to everything in the area. We would recommend this hotel."

5
26/09/2016

The hotel was clean. We had a suite and had three rooms. Breakfast in the restaurant attached to the hotel was good and we had the choice of ordering from the menu with 30% off or selecting some items for free.

"Review "

5
26/09/2016

We have stayed there several times. Every time it has been great. Everyone has been friendly, helpful and knowledgeable of the area. The food in the restaurant doesn't taste like hotel food it's taste like a good restaurant food.

"Lovely hotel in a lovely location"

5
26/09/2016

What a lovely hotel in a peaceful location, though conveniently located to many attractions and restaurants. We arrived on a Sunday afternoon and found it a bit difficult to find a nice dinner, as many restaurants are closed on Sundays. However this is about 10 minutes away from the Route 30 outlets area with many restaurants and shopping. Our room was very nice - sink outside the bathroom. My favorite unexpected feature was a small patio outside the room with decent privacy. I could hear lots of horse and buggys passing by. We loved the pool area - though it is in an adjoining building, it has a covered walkway and changing rooms, so we didn't have drip all the way across the hotel - very, very clean pool and hot tub with great windows and atmosphere! And we loved the breakfast at the hotel resturant. Amazing food and amazing prices, big portions. You can either have a discount on the meal or two free options on the limited menu. Within walking distance of Kitchen Kettle Village, but we found that to be a tourist trap and pretty crowded. Overall, we will return to enjoy the quiet area!

"Wonderful hotel with an outstanding staff"

5
26/09/2016

This is the 4th time we stayed at The BW Intercourse Village Inn and will be back again. The hotel and restaurant staff go out of their way to may the stay enjoyable. The rooms are very clean and the pool area and spa is great.

"Best Western at Intercourse Pa"

5
25/09/2016

We always stay at the Best Western at Intercourse whenever we go to Lancaster. All the employees are very nice and professional. The food in there restaurant is exceptional and the price is very fair. The rooms are very clean and attractive. We would recommend this hotel and restaurant to anyone who would be making the trip to the Lancaster area.

"Our home away from home!!!"

5
23/09/2016

What a great place to stay. The rooms are very clean and comfortable. The staff is outstanding and go out of their way to make your stay as pleasant as possible. Great food in the restaurant. We will be back next year!!

"Great Hotel in Amish Country"

5
22/09/2016

We stayed at the Best Western Plus Intercourse in August and found the hotel to be a quaint, quiet, and clean hotel to stay at. The rooms were nice sized and the hotel looks like it has been recently renovated. The hotel staff were all a joy to deal with and were very accommodating. Check in was fast and easy. The hotel is close to all the things one goes to the Lancaster area to enjoy. My wife and I will definitely stay here again and we would recommend the hotel highly.

"Very Nice Hotel, Clean Rooms, Pleasant Stay"

5
21/09/2016

We traveled through the countryside to Intercourse. What a lovely area. Unique blending of culture. Service at the hotel was great. The room, beds, lobby great. Somewhat disappointed with breakfast included feature. Minimal choices - when in area would be nice to include some of the specials for this Amish area. Our service was slow.

"love the atmosphre and the friendliness of the staff and residents of the area!"

5
19/09/2016

the pool is beautiful and the floors are very quiet. lots of areas to sit outside that are very cozy and pretty. Breakfast is free and delicious and the hotel is absolutely beautiful and fits in perfectly with its setting.

"Best location, spacious rooms, excellent customer service"

5
18/09/2016

My family and I have been going to this hotel every year for at more than 25 years. It has grown from a small hotel into a beautiful resort. The rooms are clean, comfortable, and spacious. Each room we have been in since the expansion about 4 years ago has had a sitting area with a sofa bed, a TV in both the sitting room and the bedroom. This year we had a room with 3 queen size beds, so no one had to use the sofa bed. The free breakfast is more than adequate, with eggs, danish, toast, cereal, fruit, etc. as choices. And the pool and hot tub are the best for relaxing after a day of shopping and site seeing. We will be returning again next year, and hope for many years to come. Thanks Kurt for keeping the 'small hotel feel' while becoming a resort destination. Your staff is always friendly and helpful.

"Perfect Hotel"

5
16/09/2016

We were here for a family wedding so we had several family members staying in the hotel with us. The hotel itself so very accommodating to our needs. The people at the front desk were so very kind and nice. I even had to have a pair of shoes delivered to the hotel and they were kind enough to hold them for me until I got there. After the wedding we went to the pool area to hang out with our family so we did not disturb other guests. It was just a perfect ending to a perfect stay. The rooms were extremely clean and I liked that the sink was outside the bathroom area so I could get ready while my husband was showering. The restaurant had a delicious selection of breakfast items and the homemade coffee cake was to die for.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear AnnMarie M, Thank you so much for the wonderful review of our hotel, and thank you for sharing your wonderful day with us! It was a pleasure to have you and your family stay with us. Thank you for pointing out so many wonderful aspects our property. The vanity outside of the bathroom is one of those design aspects that can delight and frustrate hotel guests. You highlighted the intent of the design, to have one person showering while the other is utilizing sink/vanity area. I am so happy to hear that the design worked perfectly for you during your stay! Thank you again for your wonderful review. If there is anything that I can do to assist with a future stay, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Beautiful hotel"

5
16/09/2016

This hotel is so relaxing and in such a prime location for shopping and sightseeing. The staff are wonderful at helping with making your stay as comfortable as possible. The rooms are spacious and clean. The restaurant has delicious food and the décor is beautiful. I will definitely be staying there every time we visit Lancaster.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Thomas B, Thank you so much for your wonderful review. I appreciate you taking the time to share your experience at our hotel here on TripAdvisor! I am glad to hear that our staff was able to provide you with wonderful service during your stay. Our stay truly sets our hotel apart from other properties in the area! Thank you again for your wonderful review. If there is anything that I can do to assist with a future stay, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Quiet & Charming Hotel"

5
13/09/2016

We really enjoyed our stay here! It might have been because of the days (Sunday and Monday) but the hotel was very quiet. We loved the breakfast at the restaurant in the morning and the pools were very relaxing. Thanks to Paul at the front desk for a great check in and Ashley at the front desk for some dinner recommendations!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear mariankrick, Thank you so much for taking the time to provide us with a review of your stay at our hotel! It is wonderful to see that you enjoyed your stay, and that our staff was able to provide you with a great experience. Thank you for your kind words about our breakfast at the property. It is such a unique experience, to be able to be seated, served, and all at no charge! Thank you again for your wonderful review. If there is anything else I can do for you in the future, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Great Hotel in Amish Country (Stayed Here for Bird In Hand Half Marathon down the road)"

4
13/09/2016

We stayed at the Best Western Plus Intercourse Village Inn and Suites this September (2016). We were running the Bird In Hand Half Marathon which was just a few miles down the street and this was a perfect location to stay. The hotel was charming and fit the local perfectly as it was shaped like a barn with barn door accents in the interior hallways between rooms. The employees could not have been more helpful or friendly. We had a suite with 1 Queen bed in 1 room and 2 Queen Beds and a Couch in the other and TV's in both rooms. There was a great little bathroom hallway connecting the rooms and right outside the bathroom giving ample counterspace for everyone and included a mini fridge and microwave. The only thing missing was a safe in the room (as a New Yorker I always like to have a safe in case I want to leave any valuables in the room). The hotel has a pool and hot tub in a building next to the main one. We had breakfast at the Olde Mill Restaurant attached to the hotel and it was great! Huge portions of home made coffee cake started us off and again the staff was so friendly. We received 30% off breakfast since we were guests of the hotel. The only downside was I found the bed to be too soft and the pillows were awful. Would definitely stay here again. Plus since I'm a bit juvenile, the souvenirs with the town name on them we bought at the hotel make me giggle.

"I would stay here again"

5
12/09/2016

This was the second time I stayed at this hotel. The first was for business, and the second time was for pleasure. It is convenient to many activities and stores and restaurants in the area. The rooms are comfortable and clean and attractive. The staff is very friendly and helpful. The indoor pool and hot tub area is well-kept and in an attractive building. I would recommend this hotel to anyone visiting in this area.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear DavidUpstate, Thank you so much for taking the time to complete a review of our hotel! Return guests truly make our jobs an enjoyable one. It is so rewarding to hear that a guest stayed here by chance, or for another reason (business, sporting event, etc..) and chose to come back simply to enjoy the area. It means we are doing our job providing great service Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"We stay here every year"

5
12/09/2016

We have lost count as to how many years we have enjoyed this Best Western. At least 10. It is usually a group of 5 of us for a girls' weekend and we come every fall. The fact that we can walk to Kitchen Kettle Village and 2 quilt shops is important to us. We can go back to our room at any time and relax. The updated inn is beautiful. The breakfast that is included is freshly cooked, unlike other inns with a free breakfast that is like a buffet. The choices are great and have never wanted to order off the menu. We also have eaten dinner here and have never been disappointed. The staff is very accommodating and friendly, the pool beautiful. Obviously, we will be back next year.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear dinuzzo54, Thank you so much for taking the time to share your many experiences here at our hotel! It is wonderful to hear that you enjoyed another stay with us, and that we should be expecting to see you again next year! Girls' weekends are becoming more and more popular at our restaurant. Between our on-site day spa, Serenity, and the numerous sewing/quilting stores in our immediate area, we have found more and more groups of women choosing to stay at our property for a weekend away. Our location really does set us apart, as does our several comfortable, and inviting public areas where our guests can sit and enjoy a glass of wine by the fireplace. Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Charming and clean"

5
12/09/2016

Wonderful accommodations for a wedding we attended in the area. The staff was friendly and the room was well appointed. The hotel is walking distance from a village of cute shops which is perfect for picking up all your authentic Amish wear.

"Visit to Amish Country"

5
11/09/2016

We were only going to stay for one night originally so we were given a room with a king size bed. After we went to dinner and before we had been to the room we decided to stay an additional night. Since that room would not be available the next night we asked to be moved to a room with 2 Queen beds which was available both nights. They have an adjoining restaurant and they give you 10% off dinner. They also give you 30% off breakfast or a free Continental Breakfast. It is a very nice hotel.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Lula S, Thank you very much for your wonderful review of our hotel! I am very happy to see that we were able to accommodate your desire to stay at our hotel for 2 nights. This is a very common occurrence. Many of our guests arrive at the hotel and realize that there is so much to do, that it can be difficult to do in one day. While we are not always able to extend reservations, it is always wonderful when we can! Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Little annoyances made it an "Just OK" stay."

3
11/09/2016

Pros: Location, neat decor, well run, so many nationalities stay here. . Cons: Tight parking- lot is not as spacious as other Best Westerns so its not comfortable to temporarily park outside the front entrance to unload luggage etc. Cons: Free breakfast not really free. For a free breakfast you have to choose from a limited menu in the attached restaurant, so you are having breakfast with other hotel patrons in a Diner setting, but also presumably people from the local area who want to eat there. So even if you comply with the limited menu, the gratuity is not included so there is pressure to leave your server a tip. Other hotels offering free breakfasts are self serve and tipping is a either optional or not even asked for. Cons: Pool is across the driveway so even though it is a very nice indoor pool, you must walk outside to access the pool. This is fine in nicer weather, but if you choose to use the pool in inclement weather, you will have to walk about 50 feet outside to get to the pool. I was not satisfied overall for the price we paid.

"Visit to Amish Country"

5
11/09/2016

This is a very nice hotel in the middle of Amish country. The staff was very friendly and helpful. They give you a 10% off at their restaurant for dinner.Also a card which gives the option of 30% off the menu items or a free Continental Breakfast .

"Family weekend"

5
06/09/2016

This is our "go-to" hotel whenever we stay in the Lancaster area. The room is clean and comfortable, the service is outstanding, and the food at the Olde Mill restaurant is superb. We especially want to commend Emily at the front desk, who always makes us feel welcome and is willing to do anything to make our stay special. Also, Rose, a server at the Olde Mill restaurant, is awesome; she is friendly, and her service is top-notch! In fact, we asked to be seated at her station when we ate there. Overall, we love staying at this hotel, and we will most certainly be back.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Bob F, Thank you so much for your wonderful review! We have so many wonderful staff members and I am glad to see you provide recognition for some of the most deserving! We believe strongly that providing elite level service is what sets our property apart, and what keeps our guests coming back time and again. If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Wedding weekend stay"

5
06/09/2016

Stayed at this hotel to attend a wedding at a venue 5 minutes away. We had a large group staying and the hotel made a good effort to place us in rooms near each other. The rooms are spacious and very clean. The hotel is obviously newly decorated and appropriately themed for the area. The free breakfast was convenient and delicious. Every staff member we encountered was pleasant and helpful. Great stay!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Janine M, Thank you so much for taking the time to share your experience. It was wonderful to have you and your family with us as you celebrated this wonderful occasion! If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Excellent Place to Stay"

5
05/09/2016

This hotel is within walking distance of shopping and excellent restaurants. You can park your car and stay for a while to enjoy the spa, pool, restaurant on site and the outdoor seating area to read the newspaper or a good book. The front desk personnel is kind and very helpful. Always in a good mood for a few minute chat. Rooms are clean and the pool is nice when it's not too overly crowded. Been here at least 3 different times and plan to return again.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Leslie B, Thank you so much for sharing your experience at our hotel! You mentioned so many positives from your stay, and I am glad to hear that you were able to enjoy so much during your visit. Our location truly is special. The ability to walk to local shops and attractions is a tremendous advantage for our hotel guests. You can leave your car and truly experience so much of what Lancaster County has to offer! If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Fantastic Hotel!"

5
04/09/2016

Everything was perfect, from the basketball hoop in the courtyard to the indoor pool & hot tub. Excellent customer service & extremely clean! Definitely will be coming back soon. Exceeded expectations!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Susan S, Thank you for taking the time to share your experience at our property! "Exceeded Expectations" is one of those phrases that truly means we have all done our jobs well! We work hard to provide a wonderful experience for our hotel guests, and when we are able to see the fruit of that hard work it is tremendously gratifying. If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Wonderful staff, very good location"

4
03/09/2016

Stayed two nights and enjoyed the hotel. Unfortunately the first night we were booked in a room on the second floor right on route 772. While the road is relatively quiet during the day, trucks use it at high speed during the night and we were awakened several times during the night. The staff was very accommodating and moved us first thing in the morning. The rooms are very clean and spacious. Best of all is breakfast in their own restaurant, the Olde Mill. I have stayed at many different hotels in the Lancaster area but the Best Western Intercourse Village Inn is now my favorite and I just booked it again for Thanksgiving weekend.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Jimindc2007, Thank you so much for your feedback from your stay at our hotel! I am sorry to hear that you had a poor experience in your first room. Because the road is only 35 mph, and because there are stop signs within a block in both directions of our hotel, we do not typically get feedback regarding road noise. As you said, we aren't on a main route, and the one lane highway typically does not generate much noise. I am glad that our staff was able to accommodate your move. Whenever something happens, no matter how unusual or rare it may be, our job is to make sure that you are comfortable and able to enjoy your stay. Thank you again for your review. If there is anything I can do to help with a future stay please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Great place to relax after a day of sightseeting. Centrally located and wonderful accommodations!"

5
02/09/2016

Wonderful hotel! Staff was very friendly, welcoming, and went out of their way to assist in any needs. Hotel is beautiful, well cared for, and very comfortable! Wish the indoor pool was better ventilated. Too strong of a chlorine smell for us but very nice and well cared for. The design of the hotel is the perfect combination of country charm and today's esthetics. The beds are very comfortable. Shower works great! Could use a nightlight in the bathroom. Completely "feather-free" bedding which is wonderful for anyone with allergies. A lot of the rooms have a balcony which is great. Not much of a view but quiet and peaceful. And the breakfast was delicious along with the free coffee/tea and donuts in the morning at reception. Centrally located with great access to the region. Thanks to the entire staff for making this a very pleasant stay! Had a wonderful time and we will definitely stay here again!

"Wonderful place to stay"

5
02/09/2016

The service was amazing and the staff was welcoming, friendly and attentive! The room was perfect and they made our stay wonderful... we will come back here anytime we are in the area! The free breakfast we received every morning was a super duper bonus! What a wonderful place to stay!

"Another great stay!"

5
01/09/2016

We stop here every time we pass through the area and are never disappointed. Rooms and people are outstanding! Old Mill Restaurant never disappoints for great food and service. We have learned to call ahead for a reservation because we have run into busloads of people staying here.

"Friendly employees"

5
01/09/2016

The staff was very friendly and courteous. We were only going to stay one night and when we checked into our room ,we decided to stay two extra days. Rooms are very clean and very well maintained. We were very happy with the total experience. The restaurant serves the best food and the prices were reasonable. We are planning to come back soon.

"Really great stay"

5
31/08/2016

From the moment we got there till the time we checked out, our experience was exceptional. The staff was warm, friendly, helpful and accommodating. The building is very attractive (look at photos online), the spa (yes, I had a massage...delightful) was so relaxing. Coffee is available around the clock and the large inviting lobby has 5 comfortable seating areas. We were upgraded, at no additional cost, to a 1 bedroom suite. The bedroom had 2 queen beds and, while not a large space, did not feel cramped. The living area was surprisingly large with a sleeper sofa, an armchair and desk with a comfortable desk chair and even an extra closet. In between the bedroom and living room was another space (outside of a nice sized bathroom). This space had a long counter, sink, microwave, small refrigerator and 2 mirrors. Best of all, it had 2 doors leading to the bedroom or living room that could be closed at night so noise in one room didn't interfere with someone in the other. My only gripe with the premises is the attached full restaurant. The waiting staff was excellent, but the food was mediocre at best. Overall, we loved our stay and would not stay anywhere else next time.

"Fabulous Place To Stay!!!"

5
28/08/2016

So glad we found this awesome hotel to stay at! We had been looking for suites that would accommodate our family. I had searched many times for hotels with suites in Lancaster and this hotel never came up. I had wanted something affordable but bigger than a standard one bedroom suite. A 2 bedroom suite was more than we needed and cost more than we wanted to spend. This hotel has a 2 room 3 queen suite. one room has a queen bed and a pullout sofa and then there is a little hallway with a counter top sink mini fridge etc. and a bathroom that connects to another bedroom with 2 queens and our room also had an awesome balcony! the bedroom (with 2 queen beds) fit a pack n play provided by the hotel, we took the extra chair out of that room and put in the main room to fit the pack n play without it intruding on the room at all. One complaint is that the pack n play did not have a fitted sheet , the hotel gave us a big queen size flat sheet to tuck under it- I would have much preferred a fitted sheet for the safety of my baby. The hotel is situated in the middle of amish country and is beautiful. the pool was really nice and one morning we even were able to have a family swim :-). nice workout room with cooler, nice lobby and nice looking spa, I tried 3 times to get a manicure but it seems like you have to book way in advance and when i thought maybe id book in advance they said if i needed to cancel i had to pay for the service in full. All in all it was a great experience!!!!

"Great"

4
26/08/2016

Room was clean and front desk was helpful. Perfectly located among all the shops. The Old Mill Restaurant is great and reasonably priced. My kids enjoyed the indoor pool. It was in a beautiful barn style building.

"Wonderful stay"

5
25/08/2016

We did a lot of research before deciding to stay at the Best Western Plus Intercourse Village Inn & Suites. We are pleased that we chose it. This hotel is located in a relatively quiet residential area but just a few minutes walking distance from many of the Intercourse attractions. Being in a more quiet area we were able to enjoy watching the Amish horse and buggies ride past. Everyone from reservations to the front desk to housekeeping personnel to restaurant staff was extremely friendly and helpful. I would like to give special thanks to Kristin at the front desk (and I hope that i have her name right) for all of her special assistance. She provided us with great suggestions as to places to visit that we would not have otherwise thought about. One is the Roots Country Market which I had never heard of and which I will review separately. She would make an excellent concierge. We did quite a of traveling throughout the area and found that we were centrally located to all of the towns that we visited. Our room was comfortable, apparently recently renovated and very clean. My wife was particularly pleased with the comfort of the bed. I have read complaints about the breakfasts at the Olde Mill Restaurant. In my opinion they are unfounded; I will also review this restaurant separately. When we return to Pennsylvania Dutch country we will make sure to return to this fine facility.

"Lovely hotel but slow service in restaurant for complimentary breakfast"

4
24/08/2016

Lovely hotel -- newly renovated. Nice to be able to stay in Bird-in-Hand and then head over to Dutch Wonderland which is only 15 minutes away. Only issue (and reason I'm not awarding 5 stars) was the breakfast. I thought it nice that they serve the complimentary breakfast in the restaurant and seat you at a table with waitress service. However, once seated our family of 4 waited more than 30 minutes for the complimentary breakfast to be served to us. We had ordered simple items -- bagel, scrambled eggs, cereal. Felt like as soon as waitress saw that we weren't ordering anything off the menu, we received poor service. Not a good way to treat hotel guests as it made us not want to return to pay for a lunch or dinner there.

"Comfy Room midst the Amish"

4
23/08/2016

It was a great room. Clean and comfy. The staff was very friendly and available throughout most of the day and night. It felt like a home away from home. If you haven't seen the stars in awhile this is the perfect place.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Kimaula A, Thank you so much for your wonderful review of our property. Home away from home is such a wonderful compliment, and one that we truly take to hear. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected] Thank you again. We hope to see you back with us soon!

"Pleasantly surprised"

5
23/08/2016

This is a great hotel. It was super clean, spacious, and newly renovated. The hotel was walking distance to many shops! We were more than happy with everything during our stay. This was very reasonably priced. We will definitely be back!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Kimberly O, Thank you so much for your wonderful review of our hotel! It is great to hear that we have converted another first time guest into a repeat guest! That truly is what makes our hotel special. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected] Thank you again. We hope to see you back with us soon!

"A Lovely Hotel"

4
22/08/2016

Aside from this being a beautiful hotel, the highlight is the service; especially the staff at the front desk (and I mean the entire staff)! They were all extremely professional and very willing to help in any way. The rooms are nicely furnished. The complimentary breakfast was good, but offering buffet style would be better. I highly recommend this establishment. Thank you for a pleasant stay.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear T0ne, Thank you so much for your wonderful review of our hotel! I am sorry to hear that we were not able to exceed your expectations in regard to our breakfast offerings. We work hard to provide multiple options for our hotel guest, and do so without adding even a penny of cost into our room rates. While other hotels may charge additional amounts for "breakfast included" rates, we are able to offer a free seated and served option, a 30% discount option off of our full local breakfast menu, and a complimentary cold, continental grab and go at our front desk. Again, we are able to provide each of those options without impacting the costs of our hotel rooms! If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected] Thank you again. We hope to see you back with us soon!

"Lovely stay"

5
21/08/2016

This hotel is beautiful and well run. We enjoyed the food at the restaurant and the free breakfast was plenty for us! We even tried the "traditional Amish wedding plate" For supper one night! It's centrally located and within walking distance to so much!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Abbydalem, Thank you so much for your wonderful review. As you said, our location is perfect for guests who are visiting the area and wanting to explore the Amish country side. The food, shops, and Amish attractions that are within walking distance of our hotel truly make our location special. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected] Thank you again. We hope to see you back with us soon!

"This is such a great hotel!"

5
20/08/2016

We have stayed two times now at this hotel while visiting the Lancaster area. My family of 6 stayed in a suite. The suite is very spacious, it consists of a pull out sofa and queen bed in one room separated by a large bathroom and hallway. Then the other room has 2 queen beds. The room is very clean and looks new. The staff were very pleasant during check in and housekeeping is also great! We have yet to use the indoor pool, but it looks nice! The best part is it comes with breakfast in their restaurant. All of the food is yummy, but my family especially loves the coffee cake! You can order off the regular menu for more money, but honestly the choices they give you with the complimentary breakfast are plentiful....we were definitely satisfied! My family loves this hotel and we would not hesitate to recommend it to anyone looking for a clean, family friendly hotel.

"Amish Pause"

5
20/08/2016

My wife and I had a very pleasurable experience at this BW. It had everything we were looking for including a perfect location/walking distance to shops and eating as well as the picturesque country side.

"A place to return to again and again!"

5
19/08/2016

Amazing rooms, hosts, food! I can't say enough about this property. Extravagant! They didn't short cut on anything.They offer a great selection of coffees all the time, with basic coffee and cream complementary. The rooms are all very spacious...you think you just rented a luxury apartment. The restaurant food is great. Hotel guests receive complementary breakfast choices, or 30% off menu items. And you get a 10% discount at the restaurant for another meal. The Coffee Cake is to write home about. Don't neglect it.

"Terrific place to stay!"

5
18/08/2016

I go to the area once or twice a month for business and always stay at best Western plus. The staff was helpful, the rooms are exceptionally clean and the beds are very comfortable. I haven't had a bad experience in all the times I have stayed.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Cowgirl115, Thank you so much for your continued business! We are definitely located in a tourist focused area, where it can be difficult to draw business travelers. Those who have found our property, like yourself, have quickly made our hotel their home when doing business in the area. Thank you so much for your wonderful review. If there is anything that I can do for your in the future please do not hesitate to contact me at [email protected]

"Awesome stay!"

5
17/08/2016

When we arrived the staff was super knowledgeable about the nearby shopping village and the hotel accommodations. Would definitely recommend this hotel to others, very clean, very up to date and lots of amenities.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Nitramassyla, Thank you so much for taking the time to share your experience here at our hotel. It is great to hear that our staff was able to provide information of the area. There is so much wonderful culture, so many attractions, and so many shops, that it truly takes someone with local knowledge to help make sure you are getting to do all the things you want to during your trip! If I can be of any help moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Quilt hop trip"

5
16/08/2016

We decided to stay here during our quilt material shop hop. We were pleasantly surprised had how beautiful and accommodating this hotel was. From the well designed rooms to the Amish barn atmosphere, this hotel offered each of us in our group a different way to unwind. A few of us enjoyed the balcony overlooking the farm field and the rest of us went swimming in their spacious indoor pool. The food was excellent for both dinner and breakfast. Will be booking here again

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Renee A, Thank you so much for taking the time to share your experience at our hotel! Quilting trips have become a specialty of our property! We have several groups and guilds that come down a couple times per year, and utilize our hotel as a base of operations as they scour the area for fabric, sewing machines, and whatever other resources they may be in need of. Some of the groups even reserve our meeting space for epic, all hours of the day sewing sessions during their stay. If I can be of any help moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Amish and Hershey weekend"

5
16/08/2016

Excellent hotel. Clean, new and spacious rooms.A bit far from Hershey but not a problem.Great for a stay in Amish. The front desk staff was super friendly, especially the morning staff. Great lobby area to sit and have cappuccino in the morning.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Toni0099, Thank you so much for taking the time to share your experience here on TripAdvisor! Our location really does set our property apart. As you said, Hershey can be a bit of a long drive, but we certainly can be used as a home base to see several attractions and shops. The local shops, Kitchen Kettle Village, and the Cross Keys Shops are all within walking distance. Dutch Wonderland is just a short 15 minute drive, as is Sight and Sound's Millennium Theatre. Add in Hershey in the 45 min to 60 min drive time (depending on traffic) and you really can see all Central Pennsylvania has to offer as a guest in our hotel! Thank you again for your kind words. If I can be of any assistance moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Amazing Hotel and Beautiful Ambiance"

5
16/08/2016

The Hotel was Immaculate. We got up each morning and enjoyed the beautiful morning sun on our balcony. The Hotel Staff was amazing and very attentive. They were very helpful with advising us of tours and places to eat etc. Mill Restaurant in the hotel was delicious. They don't tell you but the Amish and Mennonites comes in often and have meals which was amazing. You felt as if you were part of the town. The pool was very clean. I've been here 3 times already and wont stay anywhere else in Lancaster besides BW.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear TyronSDean, Thank you so much for this wonderful review. Our return guests are so special to our hotel. We have been fortunate enough to build so many long lasting relationships with our guests that we truly have a unique place to work. If it is a guest who travels once a year or once a month, it is always great to see a familiar face walk through our doors. Toni0099, Thank you so much for taking the time to share your experience here on TripAdvisor! Our location really does set our property apart. As you said, Hershey can be a bit of a long drive, but we certainly can be used as a home base to see several attractions and shops. The local shops, Kitchen Kettle Village, and the Cross Keys Shops are all within walking distance. Dutch Wonderland is just a short 15 minute drive, as is Sight and Sound's Millennium Theatre. Add in Hershey in the 45 min to 60 min drive time (depending on traffic) and you really can see all Central Pennsylvania has to offer as a guest in our hotel! Thank you again for your kind words. If I can be of any assistance moving forward, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Good place to stay!"

4
15/08/2016

We love it here. Very clean and always willing to help. Emily was the best. Very very helpful.. Making sure my stay was the best. Only problem was the bathroom sink water wouldn't go down!! No biggie.. We plan to stay again...it is the perfect location.. You can walk to kitchen kettle...

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Janine, Thank you so much for your wonderful review and for letting us know about your sink drain! I have looked up your room number and we have corrected the issue! Thank you as well for the wonderful compliment for Emily! She is an outstanding performer on our team, and someone who genuinely cares about our guests! Thank you so much for all of the kind words. If I can help at all with any future reservations, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Good Experience"

5
15/08/2016

Had a suite with 2 queen beds and pull out couch. Had plenty of room for our group to spread out. Staff was very accommodating and professional. Restraunt for breakfast was excellent, had Amish Platter - filling and worth it. Hotel is close to all Amish/Lancaster activities. haven't been here since the hotel was updated, nice job!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Mbrez10, Thank you for taking the time to share your experience here at our hotel! Your review highlights so many of the positive aspects of our property. Our location, our unique breakfast offerings, our staff - these are all things that help to set us apart from our competition! Thank you so much for all of the kind words. If I can help at all with any future reservations, please do not hesitate to contact me by email at [email protected] We hope to see you again soon!

"Family trip to Lancaster area"

5
14/08/2016

We were surprised to see a hotel like this at or near Lancaster. It was great for us family of six with 4 young children. The place is new and for some reason hasn't come up in searches for a Lancaster hotel. Great suite type location sofa sleeper in living room then bathroom then bedroom with 2 queen beds. Hotel has a restaurant, which includes breakfast with stay. Nice sized indoor pool with big whirlpool. There is half court basketball. Only 5-10 drive from outlets and Dutch wonderland. Apparently there are antique and village shopping in walking distance. Great stay, may come back if in the area.

"Beautiful Hotel"

4
14/08/2016

I am a fellow Best Western employee and came here for a vacation. The rooms were huge and clean. The whole place was spotless and beautiful. Fireplace in lobby was gorgeous. And the on site restaurant was amazing. The complimentary breakfast meant you get to choose 2 things off a list, OR you could get 30% off normal menu. I got the normal menu. The breakfast there was the best food I had in Lancaster (yeah, seriously). Only complaint: I am assuming this is because I was a Best Western employee but it still annoyed me. When I checked in I got no information. Not where the pool was or where the breakfast/restaurant was. Only my keys and elevator location. And when I heard them later on checking people in I heard the whole spiel. So I was jipped :( But other then that small thing it was great! Seriously that coffeecake changed my life <3

"Family trip to Hershey and Lancaster"

5
13/08/2016

What a great place to stay. There are five in our family... two adults and three kids ages 11, 8, and 6. This is what makes it challenging to find hotel rooms because there is that one extra bed you need. Our room had two queens in one side with the common sink and coffee machine, fridge, and microwave with separate door to bathroom separating the front ante room/office which had a sofa bed (queen) that my oldest enjoyed by herself. Front lobby was very comfortable and all of the staff were excellent. The free breakfast was in their adjoining three centuries old mill and the service was quick and friendly. Food was pretty good... a free continental breakfast hardly disappoints but not quite to the level of foodie types. Put stay was brief but we were comfortable. Wish we had more time to try out the amenities likes the spa, huge pool and exercise equipment. Love these new Best Western Plus motels... perfect for this family on a budget but still wanting to keep prices in check.

"Nice Place"

5
12/08/2016

I found it very cozy and the staff very friendly.. My only problem was the bed was very uncomfortable for me.. I came home with an aching back.. toooo firm mattress. Next time I will hit the pool and Hot Tub.

"Beautiful"

5
12/08/2016

This is one of the best place to stay in the USA ! We love the friendly helpful staff and the entire surrounding area. I myself stay in motels about 200 nights per year ( business) and this Best Western is tops . Thank you

"Buick Club Tour"

5
12/08/2016

We had a block of 20+ rooms for our vintage car tour. As expected, we found everything to our complete satisfaction. Rooms were extremely comfortable, hotel staff courteous & accommodating. Our contact, "Darcy", made sure everything was ready & waiting for us. She is AWSOME! We would certainly recommend this hotel to any group or individual(s) needing accommodations while traveling in this part of Pa.

"A very comfortable place to stay."

4
12/08/2016

The room was very nice with a small patio on the back side( of course it was too hot to use it in August) We enjoyed the outside area by the pool where is spent most of the evening visiting. Unfortunately, the restaurant was not open on Sunday evening, but we enjoyed a very nice breakfast there. The location would have been great if we had been there long enough to visit some of the shops etc.

"Wonderful Stay!!"

5
12/08/2016

This is an wonderful hotel! The staff was very helpful and check-in/check-out went very smoothly. Housekeeping staff left a personal note in our room wishing us a nice vacation and the room was extremely clean. The complimentary breakfast menu has a nice variety and I personally recommend the Blueberry Muffins.

"Enjoyable stay"

5
12/08/2016

Good rooms, parking and good food Very helpful front desk staff ,pleasant staff in restaurant . Location near shopping Good family hotel . Would revisit this property again, no hesitation. believe there is a pool,but sadly did not see, to short a visit.

"8/6/16 1 night stat"

5
12/08/2016

Nice room, clean and well decorated. Bathroom with plenty of outlets for getting ready. Beds is nice with comfortable linens. Friendly staff and great options for breakfast at restaurant, would stay again

"Great time!"

5
11/08/2016

It was our first trip to this area. Best Western was very helpful in answering our questions and make suggestions for the best places to visit. The restaurant was very good best coffee cake I've ever ate.

"Lacking in value and amenities"

3
11/08/2016

Wasn't the best BW for value. I stayed at other BW and wasn't charged for some things that they added on in There added Breakfast, Charged for items. Most BW have nice choices at the buffett here they had restaurant and only gave you 2 choices and had to pay for other normal extras

"Great stay once again!"

5
10/08/2016

We stayed here 3 yrs. ago when they were undergoing major renovations. Unfortunately, we were originally booked into one of the un-renovated rooms, and quickly realized that it wouldn't be big enough for our party. The only room they had available was a triple bed suite. We decided to take it, even though it was more than we planned on spending. Well, let me tell you, we enjoyed the luxury of that room so much, that we booked the same room for this trip! We were not disappointed, and the property is beautifully maintained. Unfortunately, the hot tub wasn't very hot on the evening that I decided to use it. The front desk let me know that they were having problems with heating it, but they were working on it. It never did get any hotter, but I can overlook that for the overall atmosphere and hospitality of the staff at this BW. Just wish I could have stayed another day or two. Next time we're in Lancaster, we'll be staying here again!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear GMCACIOPPO, Thank you so much for your review of our hotel! I am sorry to hear about the hot tub. I ran over there as soon as I received your review and we were able to get the heater back up and running. I apologize that it was down during your stay, and I would be happy to provide you with a discount for your next stay so that you are able to enjoy that wonderful amenity! Please feel free to contact me at [email protected] and I will make sure to provide you with a discount for your next reservation!

"Always stay here when in the area"

5
09/08/2016

This is our second year staying at this location and love the location and area. Had a few issues this time but all issues were resolved 110% when brought to the attention of the staff. Like it that the owners are on site and readily available. The restaurant is having a few critical staffing issues but those are being addressed. The property is very clean and kept in good shape. It is a quiet area and can experience the amish culture by dining on the patio and seeing the buggies going by which my children enjoy. Would recommend this location to anyone looking for a good quality location for the money.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Rosanna L, Thank you so much for your kind words and for taking the time to share your experience at our property. Problem resolution can be a buzz word used in our industry and one that we use to measure our staff's ability to provide great service for our guests. It is always great to hear that we are able to exceed your expectations any time there is something that needs to be corrected. We are all human, and mistakes can be made, but it is how we handle those situations that truly separates us from our competition! If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Great Great Great Hotel"

5
09/08/2016

Our Stay was just wonderful. From the time we entered and was welcomed by Kristin and then went to our great room. Stephanie, from housekeeping, had the room in excellent order when we arrived. The location is just super with great restaurants, shopping and theatre plus great activities for the little ones. We try and stay at this hotel at least twice a year. This is always our first stop before returning home from Florida in the spring. Keep up the good work!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Barbara F, Thank you so much for this wonderful review. It is such a Blessing to have return guests who make our property their home away from home. It is so unique in our industry to be able to build those types of relationships, and it makes our jobs so much more enjoyable. If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Perfect"

5
09/08/2016

We travelled with 4 children, and the suite was absolutely perfect! Everything was roomy and clean. The location is fabulous. We were definitely "the English" in the picture , as the facility is equipped with every modernity, but still in the heart of Amish country. The staff was courteous, the amenities were great. Two big rooms with a kitchenette in between. We could not ask for more. This hotel is an amazing value. I would highly recommend it to anyone visiting Lancaster county.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear drlavi, Thank you so much for your wonderful review! We are very happy to hear that we were able to exceed your expectations during your visit! Your recommendation is extremely valuable to our property! Guest word of mouth is the greatest advertising for our hotel, and we always appreciate when our guests pass on their wonderful experiences! If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Overnight Stop on Way Home"

4
08/08/2016

We stopped here for a night on our way back home after a long drive from Maine to rest and tour the area. I have to say that I was pleasantly surprised. While the hotel itself is not a "four" star in terms of amenities or grandeur, it is way beyond a typical Best Western...hence the reason it's called Plus. They do have a pool and spa and an onsite restaurant as well, but more importantly, the location can't be beat. Very nice, new, clean rooms in the heart of Amish country. Nice staff too.

"Great hotel -- clean, friendly staff, great location"

5
08/08/2016

Great looking, updated hotel within walking distance of shopping, restaurants and buggy rides. Room was clean and spacious. The staff in the hotel restaurant was helpful and very accommodating with food allergies and made eating there a pleasure. Overall, very positive experience in this hotel.

"Absolutely Wonderful!!!"

5
08/08/2016

I can't say enough how wonderful our stay was. The room and the entire property were spotless. The room is spacious and the décor is very nice. The pool facility was terrific and the lobby has very nice sitting areas. Best of all, the staff was friendly, helpful and really fun to talk to. Our whole family loved our stay. The setting is perfect. Walking distance to many nice shops. This is truly a top notch facility and we would highly recommend it to anyone looking for a relaxing place to stay. Thank you to the whole staff for making our vacation so memorable!!

"Awesome hotel!"

5
08/08/2016

My wife and I have traveled all over, including international all inclusive resorts, and this is by far our favorite place to stay. The hotel and grounds were spotless, people working at all levels went above and beyond to be helpful and polite. The restaurant was always good and the wait times were always less than quoted. Can't say enough good things!

"Clean, quiet, and convenient location"

5
08/08/2016

The rooms are very large (especially the king jacuzzi room, which is huge. It was very quiet during our stay. The rooms were clean and comfortable. Having a microwave and mini-fridge was really nice. The swimming pool is good sized. On a weekday afternoon, we had it to ourselves (after check-in time, it got busy). More suggestion than complaint: Having a large room was nice, but we would have been able to make better use of it if there was a table suitable for eating or playing a game. When a few other family members joined us in our room, there wasn't much place to sit or to eat a casual lunch together. I think as a family destination, it would benefit from a small playground area. Maybe one of those nice Amish-built playgrounds they sell in the area.

"Great service friendly staff. Rooms are amazing"

5
07/08/2016

Our family loves this hotel. We are a family of six. With 4 year old triplets. The room fits our needs and the kids love it. Great indoor pool. The restaurant is outstanding. The front desk to the staff. Go out of there way for you. Only ,minutes away from kettle kitchen and the Amish We love this place. Be back soon

"Overnight stay for wedding"

5
07/08/2016

What a wonderful surprise. Immaculate hotel with beautiful spa facility and great indoor pool. Also has a restaurant on property as well as 24 hour coffee. Our room had a balcony which was unexpected and nice. Close to local shopping and attractions. Staff outstanding!!! Would definitely return and recommend!!

"Enjoyable!"

5
07/08/2016

The room was huge! I loved the layout of the 2 room suite with the bedroom in the back of the room. The AC worked amazingly although it was quite loud in the bedroom while running. The free breakfast they give you is pretty good. Although one morning the restaurant was pretty unorganized. We waited 10-15 minutes just to be seated. The staff was very friendly throughout our stay. The location of the hotel is great. You can walk to Kitchen Kettle Village, corner coffee shop and other shops. If in the area again, will definitely stay here.

"Never Disappoints"

5
07/08/2016

This hotel is reasonable, convenient to all that Amish Country has to offer, and the staff is absolutely marvelous! The rooms are clean, and the amenities superb! The hotel has a country charm, and is kept immaculate, and the Restaurant on premise is delicious. We are looking forward to returning.

"One night in town"

5
06/08/2016

Room was fantastic. Clean and spacious. We were upgraded to a 2 rooom suite and felt fantastic with all that room. The complimentary breakfast in the morning however could have been much better. There was not too much to choose from, but we ate for free which was nice.The location couldn't be better, and the front desk was exceptional.

"Worst experience ever"

1
06/08/2016

We booked the room through Expedia and reserved a 2 room suite. When we arrived we saw the room we were given was a handicap accessible room. The shower was therefore a handicap shower. We have had rooms like this before BUT this shower was HORRIBLE! The showers head was placed in the middle and sprayed directly into the shower curtain which then forced a full stream of water onto the bathroom floor. I went to the front desk whose solution was to give us about 20 towels to lay out on the floor to sip it up. Needless to say after 3 out of 4 people showered we had used all of the towels. The water flowed out of the bathroom and into the room area. When they brought more towels I asked if they were aware of the problem and the gentleman said they have heard some complaints. This has got to be some sort of health code violation. Not sure what the other rooms are like here, but if we were scheduled for more than one night I would demand a refund and find another hotel. ANYTHING would be better then this. I still don't know what we will do if someone has to go to the bathroom in the middle of the night. The floor has 2 inches of water on it and the hallway carpet is soaked. Best Western should be ashamed of themselves. If this is the best they have to offer a handicapped person then shame on them!! It is bad enough anyone has to deal with this.

"clean and comfortable"

5
02/08/2016

nice hotel with a country charm big pool up to 5 feet and whirlpool very nice food was good at hotel restaurant lots to choose from and you get a discount for eating there. rooms were great plenty of room we had the 3 queen room no issues. computer and printer for quests to use in lobby nice for trip directions. the cell service was the greatest in rooms great in lobby. we stay again we like the country atmosphere.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Cindya486, Thank you so much for your wonderful review of our hotel! It was great to have you and your family stay with us! I am very happy to hear that you enjoyed our family suite with 3 queen beds. During the Summer travel season they are certainly among the most popular rooms on property! Thank you again for your feedback. We hope to see you again in the future. If I can be of any assistance with future reservations, please do not hesitate to contact me at [email protected]

"BDE Aftertour"

5
02/08/2016

What a beautiful hotel in a nice little town in Amish Country. The suite we had was beautiful and well appointed. There is a separate building with a swimming pool. There is also a spa on site for relaxing. We enjoyed our breakfast in the restaurant with great service and good food. The restaurant was closed on Sundays which meant getting back in the car and trying to find a place to eat.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Buicklover, Thank you so much for your very kind words and your wonderful review of our property. Unfortunately, as you mentioned, our restaurant does close at 2:00 PM on Sundays. While it is not closed, we do not serve dinner on Sunday evenings. We would love the additional business, however, given the faith and commitment to church in our area we have chosen to try to balance serving our guests with allowing our staff to observe the Lord's day of rest. Thank you again for your wonderful review of our hotel! We hope to see you and your group again in the future.

"Greta Hotel"

5
01/08/2016

This is a wonderful hotel with very pleasant people at the front desk and restaurant. The pool is big and beautiful. Walking distance to Kettle Village. We had to cut our trip one night short due to the accident and the hotel did not charge us for the extra night even though we left at 6:00 p.m. If we come back to the area again, we will be staying here again.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear WorldWideTravele2016, Thank you so much for your wonderful review of our property. I am happy to hear that our staff was able to accommodate you in a difficult time. While we have policies in place for cancellation and early check out, we still try to identify the human side of our business and to be understanding when difficult times arise. I hope that you are able to enjoy our on-site day spa, and our large indoor pool and hot tub area during your next visit! If there is anything that I can do in the future to assist with future stays, please do not hesitate to contact me at [email protected] We look forward to seeing you again!

"Great Lancaster County Location!"

4
31/07/2016

Central location in Lancaster county with attached restaurant attached. We only ate breakfast there, since it was included, but it was good. Indoor pool is not very big but it was not over crowded while we were there. The room was spacious and clean. Comfortable beds and bedding. Overall it was a good stay and we will stay here again.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear AH2Travel, Thank you so much for your wonderful review of our property! It is great to hear that you enjoyed your trip enough to stay with us again in the future! I appreciate you highlighting the cleanliness of our property, as well as our spacious rooms! I hope that you were also able to enjoy our on-site latte and espresso bar, Fireside Latte! I would be happy to help you any way possible with future reservations. Please do not hesitate to contact me at [email protected] if I can be of any assistance.

"first visit"

4
30/07/2016

this was our first visit to Lancaster County and found the hotel to be very nice ,very clean facilities ,very efficient cleaning staff as everything was top notch every day after we returned to our room, kudos to the housekeeper on the 3rd floor 320 room area, friendly helpful staff, restaurant on sight ,central location, inside pool and a gym on sight, so it had all you need for a great stay, would use this facility again on next stay in the area.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Dickruns, Thank you so much for the wonderful review! It is great to hear that you found our property met all of your needs! We pride ourselves on service and cleanliness and it is always rewarding to hear that we were able to reach those goals! I hope that you were also able to fit in a massage or nail service in our on-site spa, Serenity Day Spa! Thank you again for your review. If I can help with any future reservations, please do not hesitate to contact me at [email protected]!

"Great Hotel"

5
30/07/2016

The hotel was super clean. Every staff member was very friendly. Full free breakfast, can get eggs/pancakes/whatever. Also have low prices suites with 3 queen beds and a pull out. Highly recommend this place.

"Amish Area Vacation"

4
28/07/2016

The perfect spot to locally visit Lancaster Co Amish country. We walked just about everyplace & the hotel was amazing. The pool, customer service, day spa & hot tub were kept extremely well. We would return again for sure!,,

"Very impressed with this hotel!!"

5
27/07/2016

When we pulled up, we thought, "wow!" Front desk staff were more than helpful. Our rooms were very spacious and clean. Had a gym and an indoor pool. Kids wanted to stay longer. Hotel is within walking distance of great shopping. Would def stay here again.

"Nice accommodations"

5
26/07/2016

Recently renovated. Very modern, clean and well managed. Large rooms - ours came with a Jacuzzi. Friendly staff who were most helpful. Restaurant attached - good food and attentive staff; very good breakfast included with the room.

"Perfect!"

5
25/07/2016

This was our first time staying at a Best Western so I was nervous because I am very critical when it comes to the cleanliness of a hotel. I was pleasantly surprised and we thoroughly enjoyed our stay! The hotel was very clean and the staff was super nice! Great location also. I cannot wait to go back!!!!!

"SAVED OUR VACATION !!!!"

5
25/07/2016

Planned a mini vacation to Lancaster. Wanted to have the B&B experience. Mistake ! big mistake. We arrived at B&B Thursday afternoon and had to leave Friday morning. First time at a Best Western and will not be the last. Called the hotel and spoke to the awesome Madilyn. (hope I'm spelling her name correctly) Told her about our experience, she sprung into action and saved our vacation. She and the other folks at this location are some of the nicest people I have ever had the pleasure to know. The entire staff were incredibly informative. Any question you had there was no hesitation, they knew the answer. They really made sure you had everything you needed and were comfortable. The hotel itself is beautiful, clean and just a great location. The Old Mill Restaurant located in the hotel has the best burgers and coffee. The pool house is open til 11pm very clean the hot tub is a definite plus for relaxation. Unfortunately we arrived too late to book appointment with spa. They fill up quickly. Handicap parking very close to door. Stayed in king room, a/c worked very well and loved the extra vanity sink. I can't say enough about this hotel and the staff. Just a wonderful place to stay.

"Wonderful stay"

5
25/07/2016

This stay was wonderful. The staff was very pleasant, courteous, friendly and helpful. The facility is very clean and the beds are very comfortable. The restaurant attached to the hotel, Olde Mill Restaurant, has good food and friendly staff too. We have been staying in Lancaster for 10 years and we had stayed at the original Best Western, this remodel is amazing. Would highly recommend if you like being in walking distance of the village and shops.

"Best stay we've had in a while "

5
24/07/2016

We just stayed one night while traveling back home to Ohio. This is one of the best hotel experiences we've had in a while. The place is absolutely beautiful! The staff was friendly, room was absolutely perfect. We just stayed the one night, but plan to stay a couple days on our next visit. I would highly recommend this place.

"Love this hotel"

5
24/07/2016

Hands down a great hotel. Clean and comfortable rooms. Queen suite was a good size with 2 queen beds plus a sofa bed. Pool area with hot tub is decent size and located in an adjacent building with nice patio area outside. On site restaurant is good and convenient. You receive a coupon for the restaurant at check in that gets you either free continental breakfast items or 30% off other menu items. Hotel is walking distance to many shops and Kitchen Kettle Village.

"Wonderful stay!"

5
24/07/2016

Lovely hotel with indoor pool and whirlpool and spa. We stayed in the Two- Room King Suite with Jacuzzi and Patio. Beautiful room! The hotel is very conveniently located and has many shops and eateries nearby. They do have a restaurant attached to the hotel. We ate 2 dinners and 2 breakfasts there. Meals were reasonably priced and very good, except for the Amish Wedding Meal. The breakfast included with our stay consisted of 2 options from a limited menu, but all the choices were delicious, and 2 beverages or you could get 30% off anything else on the breakfast menu. Service was fast for breakfast. One night the service was excellent. The second night it took over 45 minutes to get our dinner.

"Great place to stay"

5
23/07/2016

Great place to stay. My husband had a little trouble in the shower though. Thought it was a little slippery. Otherwise it was a great place. Big room. We enjoyed our stay. Not as much to choose from for the breakfast-but this was not a problem for us. We enjoyed our stay. Clean and comfortable rooms

"Great place to stay"

5
21/07/2016

We have been there several times. Have never been disappointed. The beds are comfortable and the room is spacious. Enjoyed the pool and hot tub as well as the adjoining restaurant. They also have an in-house spa with great massage therapists. Walking distance from many shops to visit. We would highly recommend it.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear BuckandLaura, Thank you so much for your continued business. Return customers are the lifeblood of our business and it always great to hear when our guests return time and again. Thank you for pointing out so many of the wonderful aspects of our property! We feel strongly that we offer amenities that truly set us apart. Our restaurant continues to grow in popularity both with our guests, and locally. Our pool and hot tub provide a large get away with extended hours for enjoyment. We continue to be the only hotel property in Lancaster County with a day spa on property. I can go on and on about the amenities and facilities that our guests continue to rave about. Thank you again for your feedback. If I can help with anything in the future please do not hesitate to contact me at [email protected]

"An awesome experience!"

5
21/07/2016

An awesome experience ! The staff was friendly and helpful. All employees spoke and were respectful. They made our trip one of the nicest experiences we have had in years. The food in the restaurant was excellent.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Karenhicks1953, Thank you so much for your kind words, and for taking the time to provide us with a review from your stay. I am very happy to hear that no only were you able to enjoy your stay, but also the food in our on-site restaurant. It is a wonderful bonus for our guests to be able to walk just down the hall and get a full PA Dutch dining experience without ever having to leave the building! If there is anything that I can do for your in the future please do not hesitate to contact me at [email protected] We hope to see you again soon!

"Lancaster and the shops"

5
21/07/2016

Very comfortable, clean, quiet, and the food was great. The people are very friendly. This is our place to stay when visit the area of Lancaster. We continue to tell people about this motel. The staff was very helpful also.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Brenda P, Thank you so much for taking the time to provide us with feedback from your stay at our hotel. We sincerely appreciate your willingness to refer our property! Word of mouth referrals promote a genuine growth in hotel properties. Potential guests trust the word of their friends and family as they suggest properties to stay. It is a powerful tool for our hotel, and we appreciate you being an advocate for our hotel! If I can be of any help in the future please don't hesitate to contact me at [email protected] We hope to see you again in the future!

"karen"

5
21/07/2016

Had a very nice time. Beautiful grounds very clean, comfortable beds. Just like the pictures totally surprised. Loved the decor. Nice indoor pool. Closed to cute shops, great location. Definitely go back.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Karen E, Thank you so much for your wonderful review! We sincerely appreciate your feedback. There is no greater compliment than when guests tell us that our property is just as it is in the pictures, or just as advertised. Professional photos can be misleading, and dated. As a traveler it can be difficult at times to know if what you are seeing online is what you are going to get when you arrive. We are proud to have our guests know that what they see is what they will get! If there is anything that i can do for you in the future please don't hesitate to contact me at [email protected] We look forward to seeing you again in the future!

"a family trip"

5
20/07/2016

This hotel/inn was the best! Immaculate and modern rooms. easily able to comfortably sleep my family of five; clean rooms guest service was quick and polite;;.best service/ near all attractions and within walking distance to great shopping. we enjoyed the clean indoor pool and the staff service was on time at all requests; front desk staff were very helpful in local information; FREE COFFEE SERVED;; Downside everything is closed on Sundays which we were not aware of. The free breakfast was a disaster on both days. LONG LONG wait to be seated..long wait to be served and very little to offer on the voucher menu, bagel and scrambled egg or muffin.. HAD TO PAY XTRA FOR A SLICE OF CHEESE! ..go somewhere else for brakfast please.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Frences M, Thank you so much for your kind words and for taking the time to provide us with a review of your stay. I am so happy to hear that you enjoyed our rooms, our staff, and our location. These are 3 items that truly set us apart from other properties in the area! I hope that you were able to enjoy our indoor pool and hot tub, as well as our on-site day spa! I am sorry to hear about your experience in our restaurant. We do offer a unique breakfast experience for our guests. Rather than provide luke warm buffets, or stale continental breakfast options, we offer made to order, seated, and served breakfasts free of charge. While it is customary for restaurants to charge for the addition of cheese where it is not included in the breakfast, we do offer several warm, made to order items, such as hot oatmeal, 2 eggs any style, and our famous warm coffee/crumb cake! For our guests who choose a larger breakfast, we do offer a 30% discount so that they may enjoy any of our the items off of our full breakfast menu! Thank you again for your review. We do hope to see you again in the future.

"Raf"

5
20/07/2016

Clean updated accommodations, great complimentary breakfast at their restaurant. Double suites are great for large families with walk out patios or balconies. Fireplace in lobby is a nice touch in the cold months. Plenty of parking.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear 642RalphF, Thank you so much for your wonderful review! It is wonderful to hear that you enjoyed your complimentary breakfast in the restauarnt! We feel that it is very important to continue to add that value to our guests who choose to stay with us. While we are not required to provide free breakfast, we do know that it is important for our hotel to continue to provide a great product to folks traveling to Lancaster, PA. I hope that you were able to enjoy some of the new shops and stores that are opening in the area. We were happy to welcome E&A Candies to the Cross Keys Village Center, just across the road from our property. They have spectacular chocolates and candies, and will no doubt have something for everyone in the family. Thank you again for your feedback. If I can be of any help in the future, please do not hesitate to contact me at [email protected]

"Comfortable family room"

4
13/07/2016

Touring Lancaster with family who lives in Virginia so it was a 3.5 hours drive out. We were booked into a family room with 2 Queen-sized beds. The rooms are clean & comfortable and had a microwave and small bar fridge. Bathroom is separated into walk-in bathtub shower and toilet while the sink and dresser is at the entrance to the room which works out well when you are a family sharing the facilities. Rooms come with complimentary breakfast with a list of items you can choose (the country style breads are good toasted!). Ala carte items are good value too and my son absolutely loved the bacon and cheese omelette. Free WiFi but connection is best in the lobby.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear M00lah, Thank you so much for your review of our hotel! We appreciate the feedback and your kinds words. I am glad to hear that you enjoyed the size and layout of your room! We are blessed to have so many different room types that are able to accommodate many different travelers. From large family suites, to king standard rooms, we have rooms that accommodate large families and single travelers alike. Thank you again for your kind words. We look forward to seeing you again in the future. If there is anything else that I can help you with, please do not hesitate to contact me at [email protected]

"Knowledge Staff and friendly."

5
13/07/2016

we stay in this BW Hotels,nice staff is a plus knowledgeable staff,very helping team work. we will be back again. Thanks BW Plus.The Breakfast is very clean.food is good and fresh,we enjoy very much. Location is perfect well,quite location,

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Bunchek, Thank you so much for all of your kind words. Teamwork is such a cliche, and can be a buzz word in our business, but this genuinely is a team at our hotel. From the front desk, to housekeeping, to the restaurant, to the spa, we all work together each day to try to provide a great experience for our guests. Thank you again for your compliments. If I can do anything for you in the future, please do not hesitate to contact me at [email protected]

"smaller than expected"

4
08/07/2016

nice location, walking distance to many shops. clean, friendly service, but the fold out bed blocked the door when in use, had to leave room through patio door, not happy with that. we choose the three queen and sofa bed, two bedroom and it was smaller than I expected, my debit card was charged for the room even though we paid cash when we checked in, I contacted them and a refund was posted the day after I called

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Hager R, Thank you so much for taking the time to provide feedback from your stay at our hotel. I am very sorry to hear that you encountered issues with the room during your stay. In our family suites that feature 3 queen beds and the full size pull out sleeper sofa, we rarely have issues with guests utilizing the sleeper sofa. Because of the size of the room, number of beds and the accessibility of the sleeper sofa, typically blocking the door is not an issue. We do have rooms where the sleeper sofa would not obstruct the door, and would be happy to block you into one for a future stay! Thank you again for your feedback. If there is anything else that I can do for you please feel free to contact me at [email protected]

"Three day getaway"

5
08/07/2016

We go to Lancaster at least once or twice a year, staying at the Eden resorts, however we had to make these plans on the spur of the moment and they were booked, but boy did we find a jewel in Amish country, we enjoyed our stay so much that we will probably go back, much more the experience of staying in the country, great food, plenty of shopping within walking distance. just a great all around stay.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Peter C, Thank you so much for your wonderful review. We consider the compliments of guests who come to us from the Eden as high praise. They provide a beautiful product, and are an outstanding property within our brand. We do, however, feel as though our location provides an exceptional advantage to our hotel. As you said, with some many shops and attractions within walking distance, our location truly does set us apart. Our goal is always to become the "go to" property of guests traveling to the area. I am glad to hear that you are considering making our hotel home! If I can assist with any future stays please do not hesitate to contact me at [email protected]

"Wonderful staff and accomodations"

5
07/07/2016

We had a great 4 night stay for our 30th anniversary. First time traveling to this part of the country. We came in a day early was welcomed with friendly staff. The staff were always friendly and helpful. Even though we could not obtain the same room that was already reserved we were accomodated very nicely. The hot tub, pool, exercise room and resturant were all clean and maintained. Just a short walk to local attractions in the area was a big plus!! Never felt uncomfortable and no safety issues in the area. We would definetly recommend and will return again!

"Family fun"

5
06/07/2016

We had a grest family get away . The hotel staff us very friendly and helpful. Clean rooms and pool area is well maintained. Close to shopping and restaurants but also quiet area. Lobby has many seating choicesand coffe , tea , hot chocolate available 24 hours. Kid friendly. Breakfast is good wirh many choices .nice enviroment. Will be back soon

"family fun"

5
06/07/2016

Our family stayed for the holiday weekend. We enjoyed the pool and hot tub. This is a great location close to everything, Kitchen Kettle, outlets and restaurants . The staff is very friendly and helpful. The also have

"Wonderful stay, friendly service"

5
05/07/2016

My husband and I came here for an anniversary getaway. Upon check in, with no request by us, we were given a complimentary upgrade from a queen room to a king suite. What a treat! The room was clean and the staff was friendly. We thoroughly enjoyed our stay!

"Another great, relaxing stay."

5
05/07/2016

If you want to fell like you are really on a vacation then book your room here. Everything is top rated and the staff is always friendly and helpful. Exterior is very neat and clean and you are within walking distance from so many great little shops. Thank again for a great stay.

"Your average hotel"

3
05/07/2016

Given the paucity of better options, this best western is a decent option in the Amish country area. The rooms were on the smaller side but neat. Bathrooms are tiny. Only paper cups, no water. Beds are good but the pillows are a disaster. Air conditioning is a bit wacky. Noisy and doesn't quite seem to be in sync with the wall controller. They have a point hat remains open late which is great given the rest of the town closes at around 6. The breakfast situation is tough. No buffet and an overcrowded restaurant with moody servers. Your experience will largely depend on who you get.

"Cleanest hotel I've ever stayed in!"

5
04/07/2016

Very nice place! Wonderful staff, very friendly - very helpful. I stay in this Hotel every time I visit the area. It is the cleanest hotel I've ever stayed in. Spotless. Quiet. Friendly. Homey. And clean. Super clean. Did I mention that already?

"Excellent Choice"

5
04/07/2016

My wife and I were very happy and pleased with our stay. The hotel was actually just as nice as the pictures on website. The remodel was very beautifully done. The room was very spacious. Everything was neat and very clean from room to hallway and lobby. Restaurant food was great. The front desk personnel was very helpful and friendly. We will definitely will come back again.

"Second Visit"

4
04/07/2016

On this our second visit, we experienced some changes and some not for the better but the entire staff from Kimberly in house keeping to Frank, the restaurant manager and to Ryan, the assistant general manager, all listened to us and were very helpful and responsive to our concerns and needs. We thank all of them for making this vacation a great stay instead of a poor experience. This hotel has much to offer all visitors, location, friendly staff and a new multi million dollar renovation. This is a wonderful hotel. Check it out!!!

"Great Stay"

4
04/07/2016

Super staff, nice pool, restaurant was good. We had a great suite. However, unfortunately the room was not as sound proof as we would have liked, in the mornings we could easily hear conversations being carried on in adjacent room. This would not prevent us from coming back.

"quaint hotel, step back in time"

5
04/07/2016

This hotel is located in the heart of the Amish country in PA. Close to everything in town, walking distance. It was a wonderful stay. Wish we had stayed here longer, but had to get home. The room had a patio in back with a bench. We sat outside and watched the amish horse and buggies going up and down the street. The room was clean and beds were comfortable. Staff was very friendly and accommodating. Highly recommend!!

"Very nice"

5
30/06/2016

The staff was so friendly, especially Emily, so nice to have a restaurant that was just down the hall. Can walk to Kitchen Kettle and many other Amish stores. Especially Duckie Donuts at the Smucker Village. We would definitely stay again.

"Awesome hotel!!! "

5
28/06/2016

Great staff. Pool extremely nice. Delicious food at the restaurant. Spacious rooms. Extremely satisfied customers. We had 2 family suites and they comfortably fit 6-8 people, 1 king suite, and 1 king room. They were FIRST class!!! Awesome!

"Excellent Stay"

5
27/06/2016

From the moment we entered, we were welcomed into the hotel. The front desk personnel quickly checked us in. We mentioned that we were going to head back out for dinner. Within minutes, the person helping us gave the name of several nearby restaurants, checked on whether they were still seating for dinner, and printed directions. The recommended restaurant was wonderful. As far as our room, it was a two room suite with a long countertop with sink area outside of the bathroom and another setup inside the bathroom. The room was immaculate. The pool is in a separate building that is just a short path from the lobby. The pool area has a very high ceiling which kept pool air from feeling too heavy. We really enjoyed our stay and have already booked a return trip.

"The food was just okay"

3
27/06/2016

We tried the Village Inn restaurant after realizing our first choice restaurant was closed. My husband and I had the turkey dinner. The food was barely warm. They do have great corn fritters! I would try something else.

"Okay but not a "Plus""

4
27/06/2016

The room was very small, but clean. I think it was a bit overpriced for the size and decor. It could use a little updating. The mattresses were on the very firm side....we prefer softer. The staff was very friendly.

"Family Wedding"

5
27/06/2016

great hotel! Wish it had a bar however. Nice room and the rooms were big. We requested adjoining rooms and the hotel accommodated us. My little niece really enjoyed the pool. My other niece slipped in the shower however, so they should really have bath mats in all the showers because they're really slippery.

"Another super weekend visit to Amish country."

5
26/06/2016

This is the second time a group of my friends, my wife and I spent at this motel. It again reaffirmed our feeling that this is truly a treat. The setting is great and the room, staff, food, and offered amenities are unbelieveable. The entire three days that we spent here was enjoyed, even though we had very heavy rain one of the days, we were able to enjoy the local annual auction, a buggy ride through the countryside, a train ride as well as eating at a few rustic inns/restaurants. Although the staff is not Amish they did seem to treat us like family and helped to make our stay that more enjoyable. We will again return next year, same time, same place.

"Favorite place to stay in Lancaster County"

5
25/06/2016

We come to this area frequently for business and pleasure. This is our favorite place to stay. It was recently renovated with up to date linens. The rooms are very clean, the staff very friendly, the lobby is like being in your own living room visiting with friends! It is within walking distance of various types of shops. The breakfast in their restaurant is excellent - try the baked oatmeal-- it is delicious. The grounds are well maintained as well as the pool and hot tub area.

"Great Stay"

5
25/06/2016

Just got home from our vacation. The whole experience was wonderful. Hotel was clean and staff was so friendly. The pool as well as hot tub was very clean and maintained. The restaurant was pretty good. It was busy all times we were there. Everyone seemed to be working very hard to keep things moving. Erin was our server twice and we found her to be exceptional. We will be back for sure.

"Lovely hotel"

1
24/06/2016

Very clean, has restaurant inside, very nice employees, especially Emily. Good breakfast that is included. Lobby is nicely layed out and so comfy. You can walk to many stores, especially to Dutchie Donuts that are to die for, so delicious . Close to Kitchen Kettle and many other Amish stores.

"Very nice hotel for the price"

4
24/06/2016

It was clean, workers were courteous, pool was nice, staff was friendly. Only recommendation would be to make the breakfast buffet style since the complimentary portions were smaller. However, the quality of the food was above normal.

"Great Hotel"

4
22/06/2016

We recently stayed here. Hotel was very well taken care of and employees were friendly. You can clearly see it was recently renovated with great decorative touches. We definitely will stAy here again. We had a HUGE King Suite that worked great for our family. Our only issue was the floors ( although didn't look dirty ) were filthy. Our sons knees and feet would be black from crawling on it. I thought maybe it was from somewhere else, but we cleaned him up and let him loose again only to be covered in black again in 5 min. The restaurant is very slow unless you get the best waitress there, Fannie. She's amazing!

"Family Vacation "

5
22/06/2016

We had a wonderful stay here. I highly recommend this hotel. It was clean and we had plenty of room. The staff was very kind and helpful. Each time when we asked for dinner suggestions they offered great places to check out. It was really nice. You can't go wrong with this hotel.

"Excellent Stay"

5
22/06/2016

My husband and I just stayed here for 2 nights. The hotel is nice and updated. Room was clean. Breakfast in restaurant was very good. Close and convenient to what we were looking to do. There was a wedding party that caused a pretty loud disturbance coming back to the hotel late at night and staff seemed very apologetic about it. Good stay overall.

"Modern, yet country charm"

5
21/06/2016

Clean, modern (recently updated) hotel in a great location. Room was very nice, wifi worked great, staff was very friendly, and the attached restaurant had a nice breakfast. we stayed 2 nights in mid May for a quick get away and were very happy with our choice. When we return to the area, we will definitely stay again!!

"Wonerful Gut"

5
20/06/2016

This is our very favorite place to stay in the area! It is close enough to many great shops and restaurants and cafe's to walk. The staff is friendly and helpful. The rooms are spotlessly clean and very comfortable. The breakfast is excellent many locally made items that are delicious. We always enjoy our time here.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Katherine I, Thank you so much for taking the time to provide us with feedback from your stay. We sincerely appreciate your continued business! Any time a guest tells us that we are their go to or favorite place to it is incredibly gratifying. It shows us that the hard work from our staff is enabling our property to exceed the expectations of our guests! I hope that you were able to enjoy our on-site day spa, Serenity, during your stay. We continue to be the only hotel in Lancaster County that has a day spa on property for the relaxation and enjoyment of our guests! Thank you again. If I can be of any assistance with a future stay, please do not hesitate to contact me at [email protected]

"Family and Wedding"

5
20/06/2016

Very nice place to stay and so convenient to everything this weekend. Family all stayed together at same location and enjoyed time together in their nice seating area. So close to wedding to venue and beautiful scenery.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Ruth K, Thank you so much for providing us with feedback. I am so happy to hear that you were able to enjoy your family and wedding weekend at our hotel. Weddings can be a difficult segment for our hotel. So many of our guests come here to get away, for peace and quiet, and to relax for a weekend in the Amish Culture. We do run into issues where celebrations such as weddings can conflict with those goals, but ultimately, we always hope to accommodate everyone to the best of our ability. It is great to hear when those two very different groups of travelers can overlap and enjoy their weekend! Thank you again for your wonderful feedback. We hope to see you again in the future. If there is anything I can do for you with a future stay, please do not hesitate to contact me at [email protected]

"Beautiful Best Western"

5
19/06/2016

Amazing Best Western. It compares to a much higher level hotel on appearances alone. They also are connected to a nice little restaurant. My daughter enjoyed the pool which is larger than others as it is housed in it's own separate building. We only wish there was a continental breakfast to help us get in and our with our two year old a little faster as taking her to eat in the morning was a bit rough on us and other guests! Otherwise we had a wonderful time.

"Excellent!"

5
19/06/2016

Gorgeous hotel. Beautiful décor! Big rooms beautifully decorated! I can't say enough about this beautiful place! You will not be disappointed. LOVED the pool and restaurant. Loved the proximity to shopping including kitchen kettle village! Could have stayed longer.

"Wedding Trip"

5
19/06/2016

Lovely, clean, spacious room. Staff accommodated our request for an early check in due to an afternoon wedding down the street. All staff we encountered were friendly and helpful. The young men in the wedding party appreciated the basketball court!

"Very pleased."

5
18/06/2016

Clean spacious rooms, beautiful area. Pool was very nice and stocked with plenty of towels. Property had nice outdoor sitting and recreation areas. We could walk it's few blocks to get to some tourist attractions. 15 minute drive to Dutch Wonderland. Staff was excellent. Restraint attached had delicious food. We had great service at breakfast and dinner. Breakfast the second day however, was crowded and had a long wait. Overall, I would recommend to any family looking for a getaway.

"Love this place"

5
16/06/2016

This is where we stay each time we visit Lancaster. We gave our Daughter a gift certificate for a nights stay for Christmas. This hotel is Clean, The staff is very friendly, You can dine at the hotel and the food is good, Very nice inside pool.

"everyone was so nice and helpfulI"

5
16/06/2016

we had a 2 bedroom with 2 queen beds it was very clean and nice for the two of us We were near the kettle village so was nice plus main highway about 20 minutes away we loved it there and would go back plus the free breakfast was good too

"NICE, NICE, NICE!"

5
15/06/2016

The location was great in walking distance of shopping and restaurants. The staff was very pleasant and helpful. The hotel itself very clean and has a great restaurant and pool. I would recommend this hotel to stay at.

"Great stay!"

5
14/06/2016

Stayed here for a 1 night. Stayed in a king room with whirlpool tub in lower level. The room was very spacious, it had a living area with a flat screen tv and a separate area for the bed/shower/whirlpool/vanity also with a flat screen tv. The room was clean, bed & pillows were comfortable, our room had glass door that opened to a small patio which was nice. Front desk was very friendly. Check in and out was easy. There is a restaurant on site we had dinner and breakfast and both were very good. If you are eating breakfast at the restaurant though, be willing to wait..it gets very busy, our waitress seemed a little frazzled, forgot our drinks, gave us the wrong item...but my husband and I are very forgiving and didn't make a big deal out of it. I would recommend that if you are having breakfast at the restaurant that you call in your order and just pick it up and eat in the room I believe they allow you to do that. Other than that the dining experience was good. We only stayed 1 night so we didn't use the pool. We did hear some noises from outside/upstairs, certainly nothing that would keep us awake. Overall we had a great experience, would recommend it to a friend.

"Nice hotel"

4
14/06/2016

This hotel is very nice ... however, the bed SUCKED. Got very little sleep and when I complained while checking out, the girl laughed and said "You can't please everybody all the time". I thought that was rather rude and she didn't even offer me any money off my $200+ bill.

"Perfect, except for the bed, breakfast and carpets"

4
13/06/2016

This is a great place if you are not a princess who can feel every pea. It is clean, except the carpets were a little musty. The staff is extremely helpful and friendly. The franchise needs to invest in cleaning the carpets more often and in updating the bedding. Otherwise, it is a great place for families and couples. Free breakfast could be a little more generous by offering more than 2 food breakfast items. Choose the coffee cake, not the fruit. An Amish lady makes it fresh every day and it arrives fresh and warm to your table. You'll thank me. It seems like the problems are with the franchise and owner trying to save money. Kettle Kitchen and a number of quaint stores are walking distance from the hotel. On Newport Road, Ken's Gardens has high-quality plants and decor for the garden. Again, the whole staff is exceptional.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Elizabeth D, Thank you so much for taking the time to provide us with feedback from your stay. We are blessed to have a property that has been completely renovated just 2 years ago, including all, brand new, top of the line Serta mattresses in our hotel. Our guests often comment that our mattresses are on the firm side, because of their newness. We have even had guests purchase our mattresses because the experience that they have had sleeping on them while staying with us. This is the first complaint that I have seen in regard to our bedding. We were blessed to have owners who invested millions of dollars to completely renovate and expand our property. They spared no expense, and cut no corners as they added porcelain tile throughout the lobby and in all the bathroom areas, added beautiful new carpet, new furniture, stainless steel accents in all guest rooms, and beautiful new lighting throughout the hotel. We do reside in the middle of Amish farm land. and the "farm fresh" smells can make their way into our room, as our heating and ac units do pull form the outside air. Each of our carpets is cleaned on a regular basis, several times a year to provide our guests with a clean, and comfortable room. Thank you again for your feedback. If there is anything that I can do for you in the future, please do not hesitate to contact me at [email protected]

"ABSOLUTELY AMAZING!!!!"

5
12/06/2016

This was our first time staying at this Best Western Plus & it was an AWESOME experience. We were in the area for a wedding at the nearby wedding venue, Stoltzfus Homestead & Gardens. The rooms are huge. They offered about anything & everything you ever would need there. The room we had was somewhat sectioned off in 3 sections which was really neat & different. VERY clean, comfortable, beautiful & VERY friendly folks. The layout of the whole building, inside & out was beautiful. The attached restaurant, Old Mill Restaurant was just as amazing. Outstanding food & friendliness as well. And that was super convenient too, to only take a stroll down the hall to go eat. I wish every hotel offered that. We will definitely go back again.

"Beautiful hotel!"

5
12/06/2016

Loved this hotel. As pretty as the picture shows. We had a street side room first night and were asked to be moved as we are not accustomed to road noise. We were moved with an upgrade included in our room to accomodate us for the restless first night. Staff, Madeline in particular, are very helpful and knowledgeable about the area and things to do. Would stay there time and time again! Continental breakfast is from a selection from the onsite restaurant, not a frozen egg heated in the microwave.

"Beautiful Hotel with Nice Accommodations"

5
09/06/2016

This is a beautiful hotel to stay at. My wife and I had our wedding at the nearby wedding venue, and we and many of our family and friends stayed at this hotel the night of the wedding, as well as the night before. I rated the staying experience as five stars because the hotel is very clean, overall the staff is friendly, the rooms are nice, and there are accommodations on site, such as a restaurant, indoor pool, and a spa. Our wedding guests thought very highly of the hotel as well. The only negative experience that we had was when we were trying to hold rooms for our wedding guests, it was turned into a big hassle because they do not do "room holds" at this location, even with an up-and-coming wedding venue nearby. Wedding guests will be utilizing this hotel a lot, so I would recommend a change in that policy to accommodate weddings. We were basically told that "our business is not needed since they would sell most of the rooms anyway." Other than that policy, this hotel is a great destination.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear BTSlaone18, Thank you so much for your feedback and your willingness to share your experience at our hotel. I am very happy that you brought up our wedding block policy, as it is not often discussed on a place like TripAdvisor! Group policy, rate, and procedure is essentially a function of supply and demand. It is simply a very poor business practice to hold rooms aside, many of which are not taken through reservations (we call this a wash rate), when we have a large amount of demand for our hotel rooms at a given time. Weekends during our peak season produce more demand for our rooms than we actually have rooms available. On average, half of the rooms we hold for a wedding are not converted into reservations, so the hotel is ultimately holding inventory back that will not be sold while there is demand for those rooms from the general public (our transient guests). Because of this, we have to protect our business, and in order to do so, we have to make certain that our rooms are available when our demand is the highest. As you said, it is WONDERFUL that Stoltzfus Homestead is doing well, and growing rapidly. They are, however, located in a prime tourist area, and give the quality of our property, and our location in this prime tourist area, marrying a wedding venue to a high demand tourist property can be incredibly challenging. I hope that this better explains why we have restrictions in place for our hotel. Many properties in our area will not allow wedding parties at their hotel during prime tourist season. We, however, have worked out a policy in which we will hold rooms if we are able to apply a 2 night minimum length of stay. We do want to work with the local venue, but we do also have to protect our business during our peak season! If I can answer any questions for you in the future, please do not hesitate to email me at [email protected]

"Poor Customer Service"

3
09/06/2016

I stayed at this hotel over the Memorial Day weekend and did not have a good experience. The hotel itself was nice and clean but I was not given the room type I was promised. When I made the staff aware, they were not very helpful. When I asked for a manager I was told there was no manager onsite until Monday. When I first checked in, I had a manicure(gel) and pedicure which was a part of my massage package at their spa. By Monday, my manicure was already chipping and I paid $140. Not good. When I went to their onsite restaurant for breakfast, I had a hair in my eggs after waiting a long time for my food. Not good. I was supposed to stay in the hotel from 05/28/16-06/01/16 but checked out on Monday 05/29/16 and went to the Amishview Inn and Suites where I had a great experience. I will never stay at this Best Western Hotel again because of the poor customer service.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear ClarindaW, I am so sorry to hear about your experience at our hotel. As you can see both by the reviews around you, and the over 1300 reviews that we have collected here on TripAdvisor, your experience is not a common one at our hotel. We are currently ranked in the top 20 in all of Best Western North America in overall service. It is something that we take a great deal of pride in, and I am very disappointed to hear that we were not able to provide you with that level of excellent service. I was able to speak with our staff, many of which you spoke with during your stay. My understanding from them was that you had wanted a balcony with your room, however, our hotel does not have a room with a balcony under the room type that you booked. I am happy to see that our staff was able to provide you with 50% ($100) discount and was willing to offer to move you to a different room than the one that you had booked, so that we could get you into a room type that did have a balcony. I would be happy to communicate with you further regarding both this experience, and a future discount to enable you to return to our property and have our staff show that we provide outstanding service to each and every one of our guests. Please feel free to contact me by email at [email protected]

"business stop for two nights"

5
08/06/2016

very comfortable and all necessary amenities: internet, restaurant, café, gym and pool. lobby and desk perfect for working. Hotel staffed well and very friendly. Atmosphere is tranquil and soothing perfect to work and R&R when done.walk into town for a break. its all here!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Peter E, Thank you so much for sharing your experience at our hotel! Business travel is not a segment that we see much of given our tourist location, but I do think our property is a wonderful fit for business travel. Our rooms, especially the deluxe and 2 room suites, set up perfectly for business needs. Having both the desk, and the sofa and coffee table to work at is a great benefit. Having the Ethernet and wireless internet options is another handy benefit. Add in the free breakfast, and I believe our property makes a ton of sense for folks traveling to the area on business. Thank you again for your feedback. If there is anything I can do for you moving forward, don't hesitate to email me at [email protected]

"Good location"

4
07/06/2016

We stayed one night on the way . The room is clean, no safe, duvet uncomfortable. Sleep quiet, great location, close to the Amish. Good service, limited breakfast. There is a good pool in a separate area.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Meniku, Thank you so much for taking the time to provide us with feedback from your stay! I am sorry to hear that you found your bedding uncomfortable. We do not utilize duvets in our room for both cleanliness concerns and for ease of use issues. We do utilize a coverlet over the bed that is easily removed, for our guest's convenience. In the future, if you'd prefer a different top layer, we would be more than happy to provide you with an alternative! Thank you again for your feedback. I hope that we will see you again in the future! If there is anything further that I can assist you with, please do not hesitate to contact me at [email protected]

"Very nice clean hotel"

4
07/06/2016

This is a very nice clean hotel convenient to Kitchen Kettle. They have a good complementary breakfast too. The room is very large with a nice sofa for the evenings. Good cable selection. We enjoyed our stay here.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Cherisolo, Thank you so much for all of your kind words! I am glad to hear that you enjoyed so much from your stay at our hotel! You mentioned so many positives from your stay, but I am glad to hear that you enjoyed the cable selection in our rooms. We recently updated our signal to include several HD offerings. The change in channel lineup has been wonderful and is definitely great for our guests! I hope that we will see you again in the future! We will continue to work toward exceeding your expectations and earning a 5 star review! If I can help at all please contact me by email at [email protected]

"Need to work on some things"

4
07/06/2016

Reservation problems(reservations were made a year in advance). Some food was cold when served at breakfast. Complimentary menu needs to be expanded and not be so selective. Maid service was handing tip envelopes after one evening and they did not even have to change the sheets.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Thomas O, I am sorry to hear that you encountered issues with your stay. As you can see by our over 1300 reviews, this is not something that is common. I would be happy to discuss your reservation issues with you if you'd be willing to email at [email protected] I do understand that we were able to upgrade your room free of charge and provide you with a complimentary dinner for any misunderstanding from your room. I did look back through your reservations, and there were no changes to your reservation from your original booking. In regard to our tip envelopes, none are handed out as you mentioned, however we do allow our room attendant staff to place envelopes in each and every room as they are cleaned. Our staff does change sheets, both prior to your arrival, and after your departure. The high level of cleanliness that we achieve is completely owed to their hard work and dedication to provide you with a clean and comfortable room. Because of that hard work, many of our guests, staying one night or multiple nights, choose to reward that dedication with a monetary tip. It is obviously something that is not required, or even expected. Given that our cleaning staff performs at such a high level, many of our guests choose to provide gratuity as a token of appreciation for the level of cleanliness that is received. Again, I would be happy to discuss the issues that you encountered during your stay, and see if we can offer a resolution to those concerns. Thank you for your feedback.

"Great Location"

4
04/06/2016

this was a very CLEAN motel. Friendly and accommodating. Be sure to look in the drawers and find the Best Western book that lists the restaurants and places of interest. The staff has their favorites and only recommend them. We traveled with a 13 year old and had a very good time. Beautiful countryside. Breakfast is limited to two items ..disappointment and someone that loves a large breakfast will be paying for additional sides.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Kathy B, Thank you so much for your review of our property! We appreciate your feedback! I am so happy to to hear that you found our hotel and staff friendly, accommodating, and clean! In regard to our staff recommendations, our staff is encouraged to recommend restaurants and attractions that they know well, and are comfortable recommending. As they serve as concierge and front desk staff, we do stake our reputation on those recommendations and in such, I would not expect them to make a recommendation to a guest without knowing 100% that it is going to be a positive experience that they would stake their word on! Thank you for mentioning our breakfast program. We do have a complimentary, seated and served breakfast option for our hotel guests that include both hot and cold items. For our guests who enjoy large, full hot breakfasts, we also offer 30% discounts on those meals. We also offer an unlimited grab and go option with local donuts, pastries and fresh fruit. We realize that no breakfast program is perfect. Some prefer buffets, others prefer seated options, and others may need the convenience of a grab and go offering. In order to accommodate as many of our guests as possible, we offer 3 options for our guests, two of which are free. We do all of this without asking our guests to pay a "breakfast rate" or building additional costs into our room rates! Thank you again for your feedback. If I can be of assistance in the future, please do not hesitate to contact me at [email protected]

"What a treat!"

5
04/06/2016

Spent 3 nites at this wonderful hotel. The suite had two queen-sized beds, and 3 separate "sections" - a sitting room with TV, the bedroom with another TV, and the washroom and large counter area in the middle. All three sections had doors... so if you wanted quiet in your bedroom, your family can still have some fun and social time in the spacious sitting room without disturbing you at all. The pool was lovely. The dining room is very large. Food was good. We were there on a bus tour, and our package included a very filling buffet breakfast in a separate room removed from the foyer. But I do not know if a buffet breakfast is offered to all hotel guests. Short walk from the hotel to many quaint shopping areas. Highly recommend it!

"Great hotel"

5
03/06/2016

Excellent hotel in the heart of Lancaster. Very clean and staff is extremely courteous and helpful. Restaurant was great. We stayed 2 nights and the maid staff was excellent. Out room was just as clean on the second day as when we arrived.

"Excellant stay."

5
03/06/2016

Came to see a play and we were very satisfied with everything at the motel. Staff was very nice, rooms were very clean and the food was terrific. Loved the in-room coffee pot and the fridge and was conveniently located to everything we wanted to see. Hope to use the pool on our next visit to the Lancaster area.

"Loved our Stay"

5
03/06/2016

The hotel is conveniently located in Lancaster County to many shops and sights. It was clean, modern and the staff was very helpful! At check-in the front desk girl took the time to show me a map of places we might interested in checking out. We would definitely stay there again when we are in the area.

"A Very Nice Place To Stay"

5
02/06/2016

We checked in on a Saturday afternoon and there was lots of excitement with new guests arriving for an area wedding. We were pleasantly surprised at how nice and friendly everyone was and how nice the lobby and room were.

"Highly recommend"

5
02/06/2016

Easy check in and check out process. The staff was friendly and helpful. The hotel was very clean. I would definately recommend this hotel. The only thing that could improve is the check in and check out times.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear meaganvincent, Thank you so much for taking the time to complete a review of our property! Check In and Out times are always a sensitive subject with travelers. We have made adjustments over the years, and ultimately, what it boils down to is that given the high level of occupancy that we experience throughout our peak times, it is difficult to guarantee earlier arrivals and later departures. Ultimately, what we have found is that while we can't guarantee those things for all of our guests, we can work extraordinarily hard to accommodate those guests who request an earlier arrival or a later departure. We do have guests who place those requests daily, and our front desk and housekeeping staff do everything within their power to get rooms ready earlier, or allow guests to stay later each day! Thank you again for your feedback. If I can be of any assistance in the future, please email me at [email protected]

"very satisfied"

5
02/06/2016

The room was very clean and spacious The staff we encountered were all very friendly and willing to help. Even the maid service was exemplary. Good location, excellent parking and a good on site restaurant. We enjoyed our stay and will be returning. Thank you Best Western for your wonderful staff.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear MarklRamos, Thank you so much for taking the time to provide us with a review of your property! I am happy to hear that you found so many positives from your stay. Parking at our facility is a benefit that I feel often gets overlooked. With the ability to park your car, conveniently access the property, and walk to so many attractions, it is definitely a benefit to our guests! Thank you again for your feedback! If there is anything I can do for you moving forward, please feel free to contact me at [email protected]

"Excellent facility"

5
02/06/2016

We had a great time swimming in the indoor pool. Everything was clean and well put together. Staff was friendly. Great hotel! Walking distance to cute shops. Complimentary breakfast had great choices and filled my family.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Kimeelynn, Thank you so much for your kind words, and for taking the time to share your experience! As you mentioned, our complimentary breakfast is a wonderful benefit to our hotel guests. While other properties in our area either do not offer a complimentary breakfast, or build in a large add on expense for a free breakfast, we are able to provide a free, and varied made to order breakfast, without asking our guests to pay a penny more for their room. It is a wonderful advantage of our onsite restaurant and the program that we have in place! Thank you again for your kind words. If I can help with anything at all in the future, please do not hesitate to contact me by email at [email protected]

"A few issues that could have been resolved"

3
30/05/2016

First, this resort is beautiful, clean, and the breakfast was delicious. The issues that made our stay less than ideal, were easy remedies, but we had a sleepless night and walked through the hotel soaking wet regardless. We stayed as a family of 6 (2 adults, four children ages 8-12) on the Sunday into Monday on Memorial Day weekend. It was clear the hotel was booked fully for the holiday, but it never felt overcrowded, and honestly, it was nice to not be the only family at an indoor pool for once. I had requested a pack and play/ crib for our disabled daughter (She cannot walk or crawl but can swing her torso around and roll over, so sleeping in a standard bed is not an option) when we made the initial booking. When we arrived the clerk told us that the pack and play was not guaranteed, but maybe there would be one in our room. We assumed there wouldn't be at that point, but I believe she absolutely knew there wouldn't be one in there. My 8 year old disabled daughter had to sleep between my wife and I for safety and none of us slept comfortably. We did go the pool, which was accessible, beautiful, and comfortable. We did not dry off because there were no towels there - other guests reported the issue and after waiting 20 minutes, we opted to put our clothes over our wet suits and return to our room sopping wet. Breakfast was a choice of two items from a select menu and a choice of two drinks or 30% off the menu prices. It made for a good meal and the waitress service was a nicer experience than typical hotel breakfasts. I think the hotel staff was ill prepared for a full booking and am sure they can remedy it before the next busy holiday weekend, but for us, two of the three things we did at the hotel; swim, sleep, and eat breakfast were a monumental disappointment.

"Loved our stay here!"

5
30/05/2016

The room was clean and large with a bonus balcony facing the side street. We were able to see and hear the lovely Amish returning home each evening in their horse drawn carriages. The hotel is is in a great location and the outside reflects the heritage of the area. The hotel and grounds are very well maintained. The restaurant has great food and draws the locals as well. We can't wait to return!

"Excellent place to stay"

5
30/05/2016

This is wonderful hotel in the middle of Amish Country. The restaurant has great food. We have stayed there a few times and it is always great. Wonderful staff...always friendly. We will be back next year.

"Clean, Comfortable Room & Friendly, Helpful Staff"

5
27/05/2016

Three friends and I stayed here overnight while visiting PA Dutch Country. The ambiance of the hotel is inviting and relaxing and the staff was very friendly and helpful. Our room was clean and comfortable. I had requested a roll away bed and it was already in the room when we arrived. We didn't have an opportunity to eat in their restaurant, we were too busy sightseeing! By the way, the hotel has a great number of flyers in the lobby to help you decide where you'd like to go visit. They also have an onsite pool and Spa that we didn't have a chance to enjoy while on our brief visit. Maybe next time!

"Third stay here"

5
27/05/2016

This hotel provides comfortable beds, very clean hotel, and friendly, helpful staff. The lady at the front desk went out of her way to help us get some supplies we had left at home. She personally called 2 stores to see if they had what we needed. They also found golf courses for us and answered any questions we had. The entire staff from the cleaning staff, restaurant staff, and hotel staff always have a friendly smile and greeting. We will be returning next year.

"Relaxing and comfortable "

5
26/05/2016

We stayed here during our trip to Amish Country. It's near some quaint and unique shops. Staff was courteous and helpful. Hotel is neat and clean. There is a restaurant attached so you can get a decent breakfast without traveling. It has a centralized location for alot going on in the area. Nice place to stay when visiting the area.

"Nice Clean Hotel"

5
26/05/2016

We stayed at the BW for two nights and had a great time. The rooms are updated and very clean. The restaurant attached to the hotel was very nice and offered a great breakfast. We were walking distance to all the shops. Will be returning next year for our annual long weekend stay.

"Clean Comfortable Hotel"

5
23/05/2016

I loved how clean the hotel was and nice the staff was. The only negative i had was the pillows. They were too thick, wish I had brought along my pillow. The staff was very friendly and location was walking distance to Kitchen Kettle village. Great shops and places to eat there.

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear Karina J, Thank you so much for your feedback, and for taking the time to review our property! I apologize for your experience with the pillows. We do try to continuously rotate in new pillow inventory so that our guests aren't sleeping on older, flattened pillows. We do realize that every guest has unique preferences, and because of that we do stock several alternatives in our closets. In the future, if the pillows are too thick for your liking, our staff would be happy to bring down a few other options so that you may sleep more comfortably! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected]

"Wonderful room!"

5
22/05/2016

We spent one night in this hotel, and were very impressed! We'd passed by the hotel before the big renovation, and were really surprised at how great it looks now, and how much bigger it's gotten. What we saw of the hotel was wonderful. The room didn't feel cramped, the little balcony was a nice extra, there was plenty of parking, the breakfast was very good, and the beds were very comfortable. Everyone in our party was very pleased with the hotel, and we will likely go back again!

Ryan O, Manager at BEST WESTERN PLUS Intercourse Village Inn & Suites, responded to this review
Dear weemurree, Thank you so much for taking the time to provide us with feedback from your stay! You are correct in your observation of the changes of our property. While we've maintained a great reputation throughout the years, prior to the renovation, the response we have gotten since the completion of the reservation has been overwhelmingly positive. The balcony option for our rooms is a tremendous added value for our guests. We have folks who spend the entire evening on the patio or balcony watching the buggies go by, and enjoying an authentic Lancaster County experience. Thank you again for your wonderful review! If there is anything I can help you with in the future, please do not hesitate