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Best Western Plus Intercourse Village Inn & Suites

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3610 E Newport Road, Intercourse, 17534 États-Unis
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PHONE : (717) 768-3636
4.8 / 5
3306 Reviews Tripadvisor
REVENIR_AU_DEBUT

Hotel advantages

Swimming pool
Jacuzzi
Free Wifi
Washing machine on site
Indoor pool
Air conditioning in the hotel
Free Parking
Complimentary breakfast
Fitness center
Elevator
24/7 reception
Buisness Plus equipment
Refrigerators
Microwave
Iron and ironing board
Hair dryer
Coffee maker
The strong points

Description

Best Western Plus Intercourse Village Inn & Suites is located in the heart of Intercourse, Pennsylvania, surrounded by the traditions, shops, and countryside of Lancaster County's Amish Country. The hotel places guests close to local markets, craft shops, covered bridges, and the area's well-known Pennsylvania Dutch heritage, making it an inviting base for exploring one of the region's most distinctive destinations. Guests can enjoy direct access to the shops and attractions of Kitchen Kettle Village, where artisans offer handcrafted goods, jams, quilts, and other local specialties. Nearby family attractions include Dutch Wonderland, Hershey's Chocolate World, and the Strasburg Rail Road. Back at the hotel, amenities include a full-service day spa, indoor heated pool, hot tub, fitness center, guest laundry, business center, and EV charging stations. The Olde Mill Restaurant serves a complimentary full hot breakfast buffet each morning, while comfortable accommodations provide a relaxing retreat after a day spent discovering Lancaster County's unique culture and charm.

Customer reviews

Travellers choice
Tripadvisor
4.8
based on 3306 guest reviews
Excellent
2775
Very Good
416
Average
84
Poor
19
Terrible
13
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
"Great amenities"
Diana T, 16 Octobre 2026

This was one of the nicest hotels we've stayed in for a long time. Clean and well appointed room, friendly and helpful staff. They had wonderful amenities including indoor pool and hot tub, full continental breakfast, and an outdoor firepit. Location was also very convenient for taking in Lancaster sights. Would highly recommend to anyone.

"All good things must come to an end"
Climber55946088022, 14 Octobre 2026

My family and I are here again for another quick stay . We have been staying here for many years , several times a year . Each time greeted by staff we knew and who knew us . It was like staying with family ! This stay and our last stay have significantly gone down hill . It's obvious we are just another body to fill a room . We are just so sad. Guess it's time to move on . There are way too many issues to put in this review . Suffice it to say , you will have a decent nights stay . You will have an ok bed , ok breakfast and all will be clean . Probably ready , probably the room you expect to have . Maybe you will be able to check in at check in time . ……. Maybe The one thing I will say . If someone requests two rooms , one being handicapped .train your staff to Never put one family on a separate floor from the handicapped person.! Or at least ask if it will be ok !! As a nurse that is so wrong for many reasons

"I'll Be Back"
Bibbity57, 13 Octobre 2026

I can not say enough about the overnight stay at Best Western Plus Intercourse Village Inn & Suites. Check In Fantastic the young women at desk was warm and welcoming. The Room on first floor incredibly clean and comfortable. Breakfast exceptional there is a sign that says continental breakfast which I was thinking only cold items they had everything! Waffles, Bacon, Potatoes, Scrambled Eggs and everything was very tasty. If I had one negative that would be Wi-Fi which is not on my priority list anyway. I will definitely stay here again when visiting Lancaster PA.

"Girls annual Lancaster shopping trip with the girls."
Obx4su, 12 Octobre 2026

My family makes the trip to Lancaster every October. It's become a girls trip. This was our first time staying at the Best Western. We loved it! The suites we had were awesome and we plan on coming back. Our breakfast was great as well. Keep up the great work. The hotel was beautifully decorated too.

"Room"
Oakley234, 11 Octobre 2026

The room was located wright along a heavily traffic road lots of trucks noise als motorists all through the night not a pleasant stay

Owner Response, 11 Octobre 2026

Thank you for sharing your feedback. We sincerely apologize that traffic noise from the nearby road disrupted your sleep and affected your overall experience, this is not typical of our hotel. We understand how important a peaceful night's rest is, and we're sorry we fell short of your expectations. For future visits, we would be happy to assist with requesting a room in a quieter area of the property. We appreciate your feedback and hope you'll consider giving us another opportunity to provide a more comfortable and enjoyable stay.

"Wonderful place to stay."
Mushkamama, 04 Octobre 2026

We love this hotel and location. We have stayed three times and have been happy with our experience each time. We will go here again. Cleaning staff are super friendly and helpful. Breakfast staff keep the food stocked and the area clean. Front desk staff can't be beat. They are knowledgable, friendly, and most accommodating. At our recent visit we had car trouble after checking out. While we waited for help, we were invited to stay in the lobby and were provided with cold drinks. Who could ask for more than that? At our previous visit, I left my Ipad in the room. The staff so graciously mailed it back to me. If you want a quiet relaxing experience, this is the place to go. The pool is heated and the hot tub is the best.

"Debbie from Richmond, VA"
Debbie W, 04 Octobre 2026

Very clean and comfortable accommodations. Loved the pool and hot tub plus the fire pit. Convenient and walkable to the Kettle Village for shopping.

"Ronan needs to learn to appreciate and respect his customers"
Karli Jo P, 29 Septembre 2026

The Ladies at the desk are and always have been an absolute delight! The hotel itself is a very nice hotel. My issue I with the man Ronan who is the owner. My husband and I stay here very often and enjoy our time when we do. However, this afternoon I was treated very poorly by Ronan. I called this morning requesting a late check out and the lady who answered was very nice and said, "we usually put you in for a late check out when you stay because we already know you're going to want it". Very sweet. I usually pay for the 1:00 check out. At 12:15 Ronan knocked on the door and said looking at his watch, "Um we were kind enough to allow you a check out time for noon and it's now 15 minutes past." I said "Yes, I requested a late check out, Don't you allow for a 1:00 check out?" He said very curtly, "it's available upon request." I said well that what I requested." He looked at his watch again and said " we gave you until noon and your still here 15 minutes past". I said, you do realize that we've stayed here 8-10 times in the past 3 months right?" He said regardless, it's after noon and you need to leave. Now, I'm not saying his information isn't correct, there was a miscommunication to say the least. My complaint is that he was very rude, very unprofessional and displayed the most atrocious lack of customer service I have ever experienced. I worked in the hospitality industry for years and I have never experienced a display so utterly offensive. I would never suggest not staying at the Best Western, I strongly suggest that the Best Western do something about the attitude of that gentleman, he surely needs it adjusted. He left me feeling humiliated, unappreciated, and absolutely reconsidering whether or not I ever use Best Western again.

"Great place to stay."
Anthony A, 27 Septembre 2026

Great place to stay. Staff was excellent. Very quiet. Rooms were great. Nice location. Value was great. Very clean. Atmosphere was excellent. Had a lot of amenities. I would recommend staying there.

Owner Response, 27 Septembre 2026

Thank you for the wonderful review and recommendation! We're so glad you enjoyed the quiet atmosphere, clean and comfortable rooms, convenient location, amenities, and overall value. We especially appreciate your kind words about our staff. Our team works hard to make every guest feel welcome and comfortable, so it's always rewarding to hear when they've made a difference. Thank you for choosing to stay with us. We hope to welcome you back to Intercourse again soon! Warm regards, The Thomas Family & Staff

"NIce visit"
Resort21907328982, 27 Septembre 2026

Everything was great location . staff and overall value.

Owner Response, 27 Septembre 2026

Thank you for the great review! We're so glad you enjoyed your stay and especially appreciated our location, friendly staff, and overall value. We truly appreciate you choosing to stay with us and hope to welcome you back to Intercourse on your next visit to Lancaster County! Warm regards, The Thomas Family & Staff

"A Nice Stay at a Primo Location"
Jayboo515, 24 Septembre 2026

I recently stayed here during a weekend with a huge festival taking place. Hotel staff were pleasant and helpful. Luggage trolleys readily available. Room was clean and didn't look rundown or show signs of aging except for the sofa bed. Ouch. So very uncomfortable and squeaky. Maybe invest in replacing with a pop-up sleeper sofa or trundle. Lastly, I would suggest requesting not to be put up in rooms 268-272. Our room was one of these rooms, so we got all the Newport Road noise. Also, of all the official BW photos of rooms on their website there were none of the room we stayed in. Ask for a room facing the building where the pool is or one facing Queen Road. All in all, I would stay here again, I just know what to do next time when making reservations.

Owner Response, 24 Septembre 2026

Thank you for taking the time to share such detailed feedback. We're glad you enjoyed our location and found your room clean and well maintained, especially during such a busy festival weekend. We also appreciate your kind words about our staff. We're sorry the sofa bed was uncomfortable and squeaky. Your suggestion regarding a different style of sleeper sofa is appreciated, and feedback like this is helpful as we plan future room improvements. We also understand your comments regarding the road noise. While many guests enjoy the convenience of our central village location, room location can certainly make a difference for those who are more sensitive to outside noise. Our front desk team is always happy to help with room requests whenever availability allows. Most of all, we appreciate hearing that you would stay with us again. We look forward to welcoming you back and hopefully making your next visit even more comfortable! Warm regards, The Thomas Family & Staff

"Ten stars 🌟"
John S, 17 Septembre 2026

Have been staying staying this location for many years and never disappointed.

Owner Response, 17 Septembre 2026

Thank you for the “Ten Stars!” 🌟 More importantly, thank you for choosing to stay with us for so many years. Having longtime guests return again and again is one of the greatest compliments our family and staff can receive. We truly appreciate your loyalty and look forward to welcoming you back for many more visits! Warm regards, The Thomas Family & Staff

"Great hotel in a perfect location"
Rnkgraf, 14 Septembre 2026

This hotel is wonderful . Everything was clean and well kept. We stayed in the one bedroom queen suite which had a great layout. There were great spaces to relax outdoors. The complimentary breakfast was also really good. The location was perfect to get to so many great experiences. For other travelers who plan to run the Bird in Hand Half-Marathon, the hotel is 10 mins from the start line. We will be booking again for the race next year.

"A PERFECT PLACE TO STAY!!!"
Teresa U, 13 Septembre 2026

Absolutely charming! The hotel itself has wonderful private seating in the lobby!!! The television may be on, but there is no volume and that is fabulous! You feel very peaceful upon entering! The rooms are spacious. The beds are fabulous and the pillows hold your head perfectly! The coffee is fantastic!!!! the location is perfect to go walking around this beautiful beautiful small town! The staff is gracious they communicate with you, they are super pleasant, and they work to help make her stay amazing!

"Good Choice"
Karen K, 12 Septembre 2026

Great location, friendly staff, clean room. The only thing we noted was the mattress and pillows were a bit of a problem getting a good night's sleep for us. We would stay here again, though.

"Wonderful experience"
Valerie S, 08 Septembre 2026

This was our 2nd time at this Best Western. The staff is awesome! Very knowledgeable about the area and super friendly. The rooms and the entire hotel are very clean and appealing. The hotel seems to be centrally located. Most points of interest that we wanted to visit were 10-13 minutes away. The continental breakfast was very good also. We will definitely return to this hotel on our next visit to Lancaster.

"Great place to stay in Intercourse PA!"
Venture598195, 07 Septembre 2026

Excellent place to stay. Rooms were spotless. Every staff member we came in contact with was pleasant, professional and helpful. Any requests were handled immediately. Check in was super easy and quick. The included breakfast was great. Food was hot, plentiful and plenty of variety. Breakfast area was clean and large enough for groups and families. The lady that maintained the breakfast room was so sweet. Very nice outdoor seating area with gas fire. Pool looked nice but we did not get a chance to swim.

"A Wonderful Stay That Felt Like Home! ❤️"
Krystin D, 05 Septembre 2026

We absolutely loved our stay at the Best Western in Intercourse Village! From the moment we walked through the doors, it truly felt like home. The rooms were spacious and comfortable, and we especially enjoyed the pool. The location was perfect, with easy access to stores, local shops, and everything we wanted to explore. The breakfast was delicious, with plenty of comfortable seating to enjoy it. The front desk staff truly went above and beyond and provided absolutely amazing customer service. We were traveling with an infant and were immediately welcomed, accommodated, and helped with any requests we had. That level of kindness and hospitality really made our stay special. The only downside for us was that the beds were a little hard and the toilets were quite low, but those were minor inconveniences compared to all the positives. Overall, we had a wonderful experience and would highly recommend staying here. We would definitely come back! ❤️

"it was my wife and myself celebrating our birthday on the same day"
Dion S, 01 Septembre 2026

rooms are clean. the only thing I'm not really happy about is the continental breakfast. if you like those kind of things that's okay, but I'm not a fan. atmosphere is good. locations perfect. staff is very nice

"Lovely an old Amish town stay"
steve c, 26 Août 2026

Convenience location nearby many Amish stores. Friendly staffs to help any problem Lovely breakfast for all guests Computers great help to keep personal and professional connections

"Great location!"
bpask, 16 Août 2026

Location s great and the rooms are quite comfortable and spotlessly clean! However, the real star of the Inn is Jessica who works the front desk! She could not have been more helpful and friendly! Her suggestions for dining, etc were all excellent. The breakfast is great with a nice variety. There is a nice size indoor pool and hot tub. Highly recommend this place!

"Great 1 to two night stop"
Jeanne B, 15 Août 2026

Husband and I loved it. Service was amazing. So welcoming. Very clean. The pool and hot tub was great. Great breakfast in the morning too. I will definitely go back.

"Outstanding"
Voyage56047154962, 10 Août 2026

Upon walking into the lobby your hit with a scent of freshness. The receptionist was super helpfully. The rooms were definitely well kept which is awesome. If your at Best Western Lancaster for a vacation, ask the receptionist for a printout of where to go and where to eat. Bird-in-Hand farmers market is typically packed but still a great spot to visit. Best Western will no bout be my first option being in Lancaster for sure!

"Great Hotel in Beautiful Amish Country!"
sunsetpark815, 08 Août 2026

This hotel is centrally located among a small bustling litttle town in Lancaster County. There are a few places you can actually walk to. We have stayed here in the past and wanted to come back! This is a great hotel. We stayed in a 2 Queen Suite. Very spacious lots of drawers and 2 closets. Nice Bathroom area with 2 sinks. The beds were very comfortable except for the pillows. They need to be updated. They were too soft for us which made getting comfortable a challenge at times.The continental breakfast was very good especially the coffee. We had a minor problem with the air conditioning in the first room we were given, but Joellie rectified the situation by changing our room. Everyone at the front desk was so friendly & helpful. Especially Amelia & Stephanie. We will defintely be back!

"Great Location"
pgcg74, 07 Août 2026

A great location in the heart of the Amish country. Clean good size rooms, professional and friendly staff, indoor pool and fitness center. The best breakfast offering we have had at any “big chain” hotel. Only thing lacking is a on site dining restaurant, however, we would highly recommended this property for business or pleasure!

"Wonderful experience"
Gus A, 06 Août 2026

This place is amazing the staff is great ... I only stay here when in the area

"A Most Relaxing Vacation After a Difficult Year"
roadtrip025, 03 Août 2026

My wife and I were extremely impressed with the Best Western Plus Intercourse Village Inn & Suites from the time we drove up to the time we left (6 night stay). The staff created a relaxing atmosphere. They were always pleasant and willing to help from check in to check out. The entire place is impeccably clean, well maintained, and has a great layout. We enjoyed many activities in Lancaster and also spent some time relaxing at the hotel. The outdoor chairs and table were a nice touch as were those in the indoor lobby. Management should be commended for orchestrating such a well-run establishment. Special thanks to Vicki from housekeeping who went out of her way to make our room comfortable. We look forward to returning in the near future.

"The Best Best Western."
Mark J, 28 Juillet 2026

This Best Western is The Best. I stay here a lot every year and never a disappointment. The staff and atmosphere is like being at home. Service and cleanliness is perfect and is well maintained .

"Two thumbs up"
Luis W, 28 Juillet 2026

Very nice stay. Friendly staff. Breakfast great. Highly recommend to stay here

"Amish Layover"
stay-home-mom-pa, 27 Juillet 2026

Check-in and out were fast. Clean and well kept rooms and common areas. Breakfast area is very large and food is slightly above average. They have a yogurt machine that my family absolutely loves. Paid slightly more that the average motel and I would gladly do it again.

"Always a Great Stay!"
karenpE3175EI, 22 Juillet 2026

Always stay at this Best Western when visiting Lancaster. Great location - central to lots of shops and restaurants. Hotel and rooms are always spotlessly clean. Staff are super friendly and professional. Nice and quiet. Cost for the rooms I would say is average for the area. We love staying here and always enjoy our time!

"Our Favorite BW"
Julia P, 22 Juillet 2026

We always stay at Best Western, and this is our favorite, by far! The staff were so friendly and courteous. The rooms were great and we loved the "back porch"! The hot breakfast was absolutely delicious! We will definitely be going back!

"Awesome stay"
redeve236, 20 Juillet 2026

Totally enjoyed our stay. Staff were pleasant and helpful, quiet and clean room, nice grounds and pool, great location. Breakfast was a plus

"Excellent experience"
Dave C, 13 Juillet 2026

We stayed at Best Western Plus Intercourse about 3 years ago and enjoyed our stay so we returned this year. The hotel has a great homey atmosphere. The staff was very friendly and helpful. The room was clean, well maintained, spacious and comfortable. The complimentary breakfast was very good, much better than others we have experienced. Our grandchildren enjoyed the indoor pool next door. The price was reasonable and the hotel is close to many attractions

"Great stay and location."
Emt2619, 12 Juillet 2026

Had a wonderful stay. Great location can walk to so many shops and stores. Rooms were so nice, breakfast was awesome and the staff superior. We will stay here again for sure.

Owner Response, 12 Juillet 2026

Thank you for your wonderful review! We're so happy to hear you had a great stay and enjoyed our convenient location, allowing you to easily walk to the many shops and attractions in the village. It's also wonderful to know you enjoyed your room, our complimentary breakfast, and the service provided by our team. Your kind words mean so much to all of us. We truly appreciate your recommendation and are thrilled to hear you'll be staying with us again. We look forward to welcoming you back on your next visit to Lancaster County! The Thomas Family

"Blown away by Best Western Plus Intercourse PA"
skosi45, 10 Juillet 2026

If you are searching for the best hotel near Lancaster PA look no further then Best Western Plus Intercourse Village Inn and Suites in Intercourse PA. It is quaint and family owned and it shows in the pride they take in their property. We have stayed here a couple times before and this 3 day stay was perfect as our previous stays. The staff is so friendly, the hotel is clean, beds are comfy, and they actually clean the room everyday which seems to be unheard of at other hotels lately! They have a good complimentary breakfast and the lady in charge is a delight. Always so happy. Another nice perk is a free washer and dryer for guests to use! There is 24 hour coffee and tea in the lobby, a seperate building that houses an indoor pool and jacuzzi, and a nice outside sitting area with fire pit. Also across the street is the kitchen kettle shopping area.

Owner Response, 10 Juillet 2026

Thank you so much for your wonderful review and for choosing to stay with us again! There is no greater compliment than having returning guests, and we're thrilled to hear that your three-day stay was just as enjoyable as your previous visits. We're delighted that you appreciated our clean, comfortable accommodations, daily housekeeping, complimentary breakfast, and the little extras like our guest laundry, 24-hour coffee and tea, indoor pool and hot tub, and outdoor fire pit. We'll be sure to share your kind words with our breakfast hostess—she truly enjoys making each morning special for our guests. As a family-owned hotel, we take great pride in creating a welcoming experience, and it means so much to know that it shows. Thank you for recommending us to others visiting Lancaster County. We look forward to welcoming you back for many more memorable stays! The Thomas Family

"This place needs to spray for ants and spiders or clean better"
Wesandannmeredith, 05 Juillet 2026

Ants in the room! We tried to call down shortly after realized we had ants and noone answering. We were hoping for a different room but were so tired we just said screw it when they didn't answer rather than dressing and walking back down. I was also bitten by a spider and have a nasty infection brewing and treating it. I expressed concern to the sweet lady at checkout that they need to spray the room and she seemed concerned and asked that I spoke to the manager which I did. He didn't have much to say but thanks for telling us.

Owner Response, 05 Juillet 2026

Thank you for bringing your concerns to our attention. We sincerely apologize that your stay did not meet the high standards we strive to provide. We take reports of insects very seriously, and after learning of your experience, our maintenance and housekeeping teams immediately inspected and treated the room as a precaution. We also regret that you were unable to reach the front desk when you called, as we would have welcomed the opportunity to move you to another room that evening. Your feedback is important to us and helps us improve. The Thomas Family

"Best hotel in the country"
amypO9157AG, 27 Juin 2026

The best Western plus is my favorite hotel in the Lancaster/Intercourse area. This was my second stay in two years, traveling from North Carolina. I was celebrating my birthday. Terrific value for the money. Awesome breakfast, pool, hot tub, and workout room. Just book it! You'll be pleased. The staff are friendly and accommodating. For example, I asked if it would be OK to leave my car in the parking lot for a few hours after check out so I could keep exploring the area and then to use the lobby restroom before I got on the road. In addition to saying yes to these requests, the front desk team welcomed me to grab a final coffee if needed and even asked if I had an umbrella for my walk around town. The staff also helped me locate some local bakeries. Little touches like these made my stay positive and memorable. I returned for a second visit because I remembered how great my first visit was two years ago. Sadly, many hotels today are eliminating in person front desk staff, removing hot tub tubs, have nightly rates that are too high for the average family, and don't include breakfast. The Best Western Plus is a standout hotel and a model for others around the country. I wish this hotel was available in every town I visit.

Owner Response, 27 Juin 2026

Thank you so much for this incredibly thoughtful review and for choosing to celebrate your birthday with us! Knowing that you returned from North Carolina because of the wonderful memories from your first stay is one of the highest compliments we could receive. We're delighted that you enjoyed our breakfast, pool, hot tub, fitness center, and the value we strive to provide. More importantly, we're grateful that the small acts of hospitality—from helping you explore the area a little longer to offering coffee, checking on the weather, and recommending local bakeries—made such a lasting impression. Those personal touches are exactly what we hope every guest experiences. Your comments about the importance of friendly, in-person service truly mean a great deal to our family and our entire team. We believe genuine hospitality is what sets us apart, and we're honored that you see our hotel as a model for others. Thank you again for your kind words and enthusiastic recommendation. We can't wait to welcome you back for your third visit—and hopefully another birthday celebration someday! The Thomas Family

"Clean country living"
valdezv2017, 26 Juin 2026

Spent one night here. We do not usually stay at Best Western but the excellent reviews caught our attention. Very clean facility with a country feel. Very helpful caring staff. Bathroom seemed brand new and the bed was very comfortable. You will not find a cleaner motel room. Our room had a patio facing a gazebo. We did not use the spa, outdoor fireplace or pool which is in a separate building. Breakfast was more than adequate with a most helpful and friendly staff member. We would recommend this facility for short or longer stays as you visit all that the Lancaster area has to offer.

"Wonderful stay"
Theresa S, 14 Juin 2026

Stayed 3 nights. Room was spacious and clean. Hotel was clean and beautiful. Free breakfast was great and tasty. Only complaint was the bed pillows they were worn out . Overall was a wonderful stay!

"Amazing location, staff, and all around great Hotel"
Nsumma1014, 10 Juin 2026

The entire staff was absolutely amazing!! They were incredibly friendly, helpful, and professional. Everyone was very insightful and answered all of ours questions! The room was clean when we got there and then cleaned everyday! Our housekeeper was super sweet and even put some sweet touches in the room for my son which he loved coming back to everyday!! It's perfect walking from Kitchen kettle village was great! Also, we loved how the pool was set up across the street and had the set up to sit and relax and enjoy the weather! We have already said when we come back up again to see family, we will be staying here again for sure!!

"what a place"
Anthony I, 08 Juin 2026

we have been staying here now for years. never fails to amaze me how well and clean this place is. all staff from groundskeepers, housekeeping ,kitchen help and checkin desk actually take pride in what they do.

"A couple of hiccups, but still a good place to stay."
ABClisak, 02 Juin 2026

This is one of the nicest BWs we've stayed at for a long time. We booked a suite using a couple of $50 BW vouchers that we had accrued over the last 8 weeks. All good, the app and email showed the corrected price, but my credit card was charged the full amount - the girl at check in wasn't sure how to fix it, but assured me the manager would fix it in the morning. Get up to room and the smoke alarm was beeping at us. We also realized we'd been given a room right on the corner on the main road. Went downstairs and they were only to happy to move us. We did end up with a cheaper room, but it was much quieter at the back of the hotel - much nicer. The lady at the desk in the morning was very helpful and while we were having breakfast after explaining everything to her, she sorted it out with the manager, and we were even given a bunch of extra reward points. So after all that it was a very enjoyable stay. One thing about the town though - we had to go half an hour or so away to get some dinner. There was a restaurant just around the corner that we walked too, that was supposed to be open - but the had a sign on the door saying 'closed due to equipment issues '.... Everywhere else closed at either 5 or 6 pm!

Owner Response, 02 Juin 2026

Thank you for your detailed review and for choosing to stay with us. We apologize for the issues you experienced with the gift card, but we're glad our team was able to quickly resolve the concerns. We're delighted to hear that our staff made a positive impression and helped turn things around. Thank you for your patience and understanding. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay. The Thomas Family & Team Best Western Plus Intercourse Village Inn & Suites

"Great location for area shopping and attractions."
FreyaB, 02 Juin 2026

We have been going to this hotel for years, it's our go-to place to stay when in the area. While we still had a good stay, we feel that it could use a few upgrades. The towels we had were worn and felt the overall feel of the room could use a refresh. The staff there is great and the location is perfect for people wanting to visit the area's local shopping.

Owner Response, 02 Juin 2026

Thank you for your continued loyalty and for choosing to stay with us year after year. We truly appreciate your honest feedback and are glad to hear that you enjoyed another good stay, as well as our convenient location and friendly staff. We also appreciate your comments regarding the guest room and towels. Feedback from longtime guests like you is invaluable as we plan future updates and improvements. We are continually working to maintain and enhance our property, and your observations help guide those efforts. Thank you again for your support over the years. We look forward to welcoming you back to the Best Western Plus Intercourse Village Inn & Suites and providing an even better experience on your next visit. Warm regards, The Thomas Family & Team Best Western Plus Intercourse Village Inn & Suites

"Excellent place to stay in Lancaster"
Linda K, 30 Mai 2026

Friendly and accommodating staff, room was very clean, check in was early since our rooms were ready and the breakfast is great!

Owner Response, 30 Mai 2026

Thank you for your kind review! We're delighted to hear that our friendly and accommodating staff helped make your stay enjoyable. It's wonderful to know your room was spotless, you were able to check in early, and that you enjoyed our complimentary breakfast. We appreciate you choosing the Best Western Plus Intercourse Village Inn & Suites and hope to welcome you back for another relaxing Lancaster County getaway soon! Warm regards, The Thomas Family & Team Best Western Plus Intercourse Village Inn & Suites

"Relaxing Friendly"
Mary Lou D, 24 Mai 2026

From checking to checkout the stay was perfect at this hotel. Very friendly staff and very clean. We always stay at this hotel when we visit the area

"We will be back !"
n s, 13 Mai 2026

This was our 1st time at this hotel & we had a great stay ! The staff was very friendly & helpful. Atmosphere very peaceful & quiet for most of our stay. The rooms & food were very good with a lot of choices to pick from. Great hotel will definitely be staying there again !

Owner Response, 13 Mai 2026

Thank you for the wonderful review! We're so glad your first stay with us was a great experience. It's wonderful to hear you enjoyed the peaceful atmosphere, friendly staff, comfortable rooms, and breakfast selection. We truly appreciate your kind words and are thrilled to know you'll be returning. We look forward to welcoming you back again soon! — The Thomas Family

"Will likely never go back."
Matthew P, 11 Mai 2026

Beautiful accommodations, wonderful people. Unfortunately, our weekend was ruined due to the overpowering perfume smell throughout the hotel. My wife is disabled with chronic pain. The smells gave her non-stop migraines, spent most of the Saturday in bed. We booked the room for disabled guests. This hotel has a spa in it. I wonder if the smells came from that department, but the sheets reeked with perfume also. I get it, guests like us are in the minority and most people don't think about how chemical odors affect some people, especially if the odors are pleasant. But it's just like food/nut allergies, they are very real. They can be debilitating for some guests. I just wish this would be disclosed in the hotel selection or booking process. Most of the time this is not an issue for us when we travel (actually, never in a hotel). I would ask the mgmt. to spend time in competitor hotels and compare. I did discuss with the front desk about finding maybe some unwashed sheets that didn't have the smell, the attendant checked with the manager, and I was informed there was nothing they could do about it.

Owner Response, 11 Mai 2026

Thank you for taking the time to share your experience and feedback. We're truly sorry to hear that your stay was impacted by sensitivity to fragrances during your visit. We appreciate your kind comments about our accommodations and staff, and we also value your thoughtful suggestions regarding fragrance awareness . Feedback like yours is important and helps us better understand the needs of all our guests. We are sorry we were unable to provide a better solution during your stay. Thank you for staying with us. — The Thomas Family

"Great location and staff"
Tj E, 11 Mai 2026

Enjoyed our stay, and the staff was very pleasant, although there are a few things needing improvement. 1. Bathtubs are a thing of the past while traveling, walk in showers are preferred. 2. Safety bars need placed properly in shower. Maybe just add one one each side of entry. 3. Carpeting needs attention . 4. Front desk was unmanaged at several times when guest needed attention.

Owner Response, 11 Mai 2026

Thank you for staying with us and for taking the time to share your feedback. We're very glad to hear you enjoyed your stay and found our staff pleasant and welcoming. We also truly appreciate your thoughtful suggestions regarding the bathrooms, safety features, carpeting, and front desk coverage. Guest feedback like yours helps us continue improving the experience we provide. Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back again in the future. — The Thomas Family

"Greatest place to stay in Intercourse, PA"
Inspire03232321000, 10 Mai 2026

Initially recommended by friends and have been staying here ever since. The staff and management are very friendly and helpful, they go out of their way to make our stay first class. The rooms are very clean and comfortable. The complimentary breakfast is outstanding as you would expect in an Amish community. We recommend the Best Western Intercourse to all our friends.

Owner Response, 10 Mai 2026

Thank you so much for the wonderful review and for recommending us to your friends and family! We're honored to hear that you continue to stay with us after your first visit. Your kind words about our friendly staff, clean and comfortable rooms, and outstanding breakfast truly mean a lot to our team. We greatly appreciate your loyalty and look forward to welcoming you back again soon to Intercourse! — The Thomas Family

"Spacious rooms and great breakfast!"
MarieAppel, 07 Mai 2026

The hotel is located in Intercourse, PA, in the middle of Pennsylvania Dutch Country. The rooms were spacious and clean, and the staff at the front desk were courteous, friendly, and helpful. There was a firepit outside with chairs around it so we could relax and meet other guests. The breakfast was amazing -- a full hot meal that included meat, eggs, oatmeal, and lots of other options. So much nicer than many hotel breakfasts that only feature cold breads and sweet muffins.

Owner Response, 07 Mai 2026

Thank you for the wonderful review! We're so happy to hear you enjoyed our spacious rooms, friendly staff, and relaxing outdoor firepit area. It's especially great to know our breakfast stood out and helped make your stay even more enjoyable. We work hard to provide a hot, satisfying breakfast with plenty of options for our guests. We truly appreciate your kind words and hope to welcome you back again soon to Pennsylvania Dutch Country! — The Thomas Family

"Great place to stay!"
Shawn M, 07 Mai 2026

Wonderful hotel and helpful, caring staff.

"Our go to in Lancaster"
Roy L, 07 Mai 2026

Always a warm greeting and a smiling face to greet you. Clean- comfortable and reasonably priced. Convenient to shops and activities.

"Home away from home."
939melaniej, 25 Avril 2026

We have been going to this BW hotel for years. It is conveniently located within walking distance of Kitchen Kettle Village, great coffee shops and other shops. The rooms are always immaculate and the staff is friendly and accommodating. The rooms are reasonably priced and the included breakfast offers a nice selection of both hot and cold options. There is an indoor pool if you are interested.

"Another great visit!"
PTquilter, 21 Avril 2026

A group of 11 friends stayed 5 nights at this excellent hotel for a quilt retreat. The hotel and grounds were immaculate and well kept. The rooms were spacious and comfortable. Every employee was friendly and efficient. The complimentary breakfast buffet was outstanding; the dining room is large and staff members keep the buffet fully stocked and tables clean.

"Great place to stay"
Travel51570634405, 19 Avril 2026

The desk staff were so friendly and happy to answer questions about the area. We really enjoyed the outdoor areas.

"Wonderful place to stay"
Dawnette M, 09 Avril 2026

Always friendly staff, exceptionally clean and a great breakfast! Always one of my favorite choices to stay when in Lancaster Pa.

"Go ahead and book it, It's worth it!"
FarAway00086383595, 30 Mars 2026

This hotel was beautiful, with the most friendly staff. Everything was super clean. The pool and hot tub were great in a separate building. The location is great for visiting the town shops. Two Cousins delivery had great food that came right to our hotel door room. We will be back for sure. Great place!

"Our favorite place to stay in Lancaster, PA"
Georgia D, 26 Mars 2026

Our favorite and only place we stay at is the Best Western in Intercourse, PA. It is in a great location near Kitchen Kettle Village. 10-15 minutes from Sight & Sound, shopping centers, restaurants. BW is very cleab, well maintained & has a friendly, helpful staff. Plus an indoor pool.

"Very happy with our experience and a 5 star experience in my book!"
Cheyenne H, 22 Mars 2026

Very friendly and welcoming. Very clean and the pool was the kids favorite

"Clean, quiet, friendly, good location"
T P, 10 Mars 2026

This is a very nice, clean hotel in Intercourse -- about a 10 minute drive to Rte. 30. Nice place to stay if you want quiet and don't want to be surrounded by all the traffic. Excellent buffet breakfast every morning. Very nice staff. Room was immaculate. Very large-screen TV, fridge, microwave, and WiFi. Has a pool but I didn't get a chance to go swimming. Close to Amish shoppes/antiques, etc.

"Nice stay"
Carrie H, 18 Décembre 2025

Again we were pleased with our stay. Always a nice surprise that 'continental' breakfast includes eggs (real, not powdered), bacon, potatoes and cooked oatmeal. The hotel and restaurant staff are very kind and welcoming. Our King room was easy to access and a generous size. The bed was decent and lighting good. The chairs were ok, not very comfortable but fine for one night.

Owner Response, 18 Décembre 2025

Thanks for the nice review, we are happy you had an enjoyable staff with us!

"You will LOVE staying here!"
Rebecca L, 08 Décembre 2025

I made a terrible mistake with booking our reservation. Michelle at the front desk was a LIFESAVER! She went above and beyond to correct the problem. She was amazing!!! She and the manager were so kind and helpful. The property was amazing. So clean and perfect for our stay. The lady that was running the breakfast was a really hard worker. She very helpful and cheerful and even with several busses arriving she kept up with the demands of many hungry guests. . The food was delicious and there as a great selection. The staff were all really friendly. I cannot express the kindness and hospitality they showed us! And again, Michelle, thank you so, so much! You will love this hotel!

Owner Response, 08 Décembre 2025

Thanks for highlighting our amazing staff! We are so happy you had an enjoyable stay with us!

"Great romantic get away."
163brianm, 03 Décembre 2025

We had a great time. We had King room with jacuzzi tub on second floor back in a quite corner. Stayed two nights. Room was clean, and nicely laid out with just about every thing you would expect. Over all the entire place is very nicely decorated. The morning breakfast was only average as most hotel breakfasts are. The breakfast did have a very wide, and varied selections, and well stocked. We did see one problem in our room. There is a grad bar to get in, and out of the shower. But the jacuzzi does not have one. With the wider step over into the tub, we think one should be there too. We would return to this hotel.

Owner Response, 03 Décembre 2025

Thanks for the great review and suggestions! We hope to be able to serve you again soon.

"As great as always!"
T4133OVsharons, 25 Octobre 2025

This is our fourth stay here. As it's been six years I was a bit dubious about returning after reading negative reviews: worn carpet, uncomfortable beds,musty smells. As I have Hilton Rewards I thought perhaps we should switch to Hampton Inn down the road. I'm sure glad we didn't! We got our favorite room 221 (in a corner, spacious and quiet) and totally disagree with negative comments. Our bed was comfy, carpets looked fine, everything sparkling clean. The grounds are lovely and room felt cozy. Why would I trade this for vinyl flooring and minimal decor? I continue to recommend this hotel for visiting anywhere in Lancaster County. We stayed for a week and it felt like our home away from home.

Owner Response, 25 Octobre 2025

Thanks for confirming that we have a great hotel. We are glad you chose to stay with us and look forward to seeing you again soon.

"Very nice hotel near everything"
VIRGINIA W, 30 Septembre 2025

A Monday night stay. What we liked: 1. Easy access. 2. Plenty of free parking. 3. Extremely pleasant and helpful lobby staff. I hope I got the name right: Maria. 4. Spotless, spacious room. 5. Quiet hallways. 6. Big bench seat over the tub in the accessible bathroom. My amputee husband appreciated it. 7. Walking distance to historic area. Lots of shopping for tourists. 8. Espresso drinks in the lobby. What we didn't like: - Shockingly, our room (332) had a sheer curtain on the window and that's it. Nothing to keep out the sunlight for late morning sleepers. Heck, the sun was out by 7 am--you have no choice but to get up. Faux drapes are to the right and left of the window strictly as decor--there is no rod to pull them across the window. WHOSE CRAZY IDEA WAS THIS? Would we return? Yes. But only if they give us light blocking drapes.

Owner Response, 30 Septembre 2025

Thanks for the great list of things you liked, and I'm sorry you didn't find out blackout curtains tucked behind the faux drapes. But I can assure you we do have these in every room!

"Fall Visit"
GoPlaces770171, 23 Septembre 2025

We stayed here for 3 nights. It was our second time here. Everything was great. Large room, comfortable bed, good breakfast except for the weak coffee, friendly staff, nice pool and fitness room, very clean. Great location near Kitchen Kettle Village. We love this area, and this has been our favorite of all the places we've stayed in this area.

"Great place !!"
Christopher P, 20 Septembre 2025

We stayed 2 nights at the Best Western Plus in Intercourse. Pa. Everyone and everything from the moment we walked in the door was delightful! Every person at the front desk, no matter what the time, was super friendly and helpful. Special note to Joeley (spelling), who was extremely helpful. There is not one single thing that could have been better. Well, maybe the dinner at their restaurant. But, bypass that and it's a fantastic stay.

"Another great family trip"
Kate M, 17 Septembre 2025

As always, this is our favorite hotel to stay in when visiting the area. We love the staff, the location (close to Kitchen Kettle Village, Barry's Car Barn and other wonderful places to visit). My family and I love the continental breakfast as it is sufficient enough for our needs. We have stayed at this property for close to 10 years and will continue to do so. The only criticism I had from this recent trip, is the carpets in the stairway and some hallways are beginning to look quite worn. We also find the pool water less clean (hair) this time than in the past. Although, these will not keep us from coming back to the property, I wanted to let management know what was noticed from a family who has thoroughly enjoyed their property for close to a decade.

"Nice place to stay good location."
Nachokid15, 08 Septembre 2025

Clean and spacious rooms. Locations is close to many shops and eateries. Free breakfast is good and everyone working here is so nice and helpful.

"Great hotel."
SYVU, 28 Août 2025

The room was very clean and well kept. The staff was friendly and helpful. Room service was great and they proactively understood and helped when it was needed.

Owner Response, 28 Août 2025

Thanks for the wonderful review, we appreciate you staying with us and look forward to seeing you again soon.

"Another amazing stay!"
Dolores S, 25 Août 2025

Another excellent stay at Best Western Plus Intercourse Village. A great hotel overall. Great breakfast choices, clean accommodations, well maintained pool and great hot tub. Beds were comfortable and ac worked well. Beautiful outdoor courtyard with comfortable furniture and fire pit. Front desk were very helpful and friendly. Special shout out to Bonny, Christian and Joelle for a memorable stay.

Owner Response, 25 Août 2025

Thanks for being a loyal repeat guest, we love serving our customers and always look forward to seeing you each time you visit.

"Great except for 2 things, hard bed and musty smell"
Jim Linda E, 23 Août 2025

CONS: The room, especially the bathroom, had a strong odor when we arrived, which was off-putting. We were also expecting a very comfortable pillow-top mattress, but unfortunately the bed was still too hard. PROS: Great, quiet location! The barn-inspired décor is charming and tasteful without feeling overdone. Loved having a private terrace with our room—it was such a nice spot to relax. Both the room and facilities were clean, bright, and well maintained. The fitness center, while not marked, turned out to be one of the most complete we've seen at a hotel. The breakfast bar was excellent, with a wide variety of options, including hot entrées. The make-your-own waffles were outstanding—better than most hotel breakfasts and truly rivaling those from a bistro. Hotel even has laundry facilities.

Owner Response, 23 Août 2025

Thanks for the nice guest review, we appreciate you staying with us!

"Do not stay here"
noflip, 02 Août 2025

The hotel is relatively clean but looking dated with worn and dirty carpets in the hallways . Staff is friendly. BUT the BEdS ARE CONCRETE!!!!! Do not stay here.also the restaurant is horrible. The food , airline chicken was old and dry looking. The atmosphere was like eating in a firehall. There are better options in the area.

Owner Response, 02 Août 2025

We apologize that you did not have a great guest experience like the majority of our customers. We do offer pillowtop and standard mattress options for varying guest preferences. The Olde Mill Restaurant currently has a 5 star rating on tripadvisor and majority of guest rave over the food and experience, I apologize that your experience was not like our typical guest experience.

"Perfect location/ wrong room"
jshiptoski, 18 Juillet 2025

Arrived late around 10pm went to check in never was recognized as an elite member at all. Got our keys one key didn't work. Got into the room and the room type was wrong was supposed to have a pull out couch went and asked the lady said she was sorry for the confusion and mishap and there was nothing she could do and offered a roll up bed was very uncomfortable. ( forgot to bring sheets with them and I called that day to make sure our room was ready and it had the pull out) she said manager would call no one has since stay or followed up. We have stay here more times then I can count. The family service they had is not there anymore in our opinion and we are looking at stay somewhere else now

Owner Response, 18 Juillet 2025

Mr. Shiptoski, I can assure you that the same great family guest experience that you a used to is still being being delivered on a daily basis, our Family has been serving the Lancaster County hospitality industry for over 60 years. Unfortunately we are not perfect and do make mistakes and I apologies for the mix up on your room during your most recent visit and I can guarantee your next visit if you choose to stay with us will be what you expect. Thanks for staying with us!

"Sorry you replaced the beds"
cpm183, 15 Juillet 2025

The beds have been replaced and the new metal frames with a hard mattress on top did not lead to a good nights sleep. Everything else was just great but a good bed means a lot.

"Great hotel and location"
Mandi M, 05 Juillet 2025

Comfy beds and pillows, very friendly attentive staff, quiet hotel, good options at breakfast, large pool and love that there's a hot tub. We enjoyed sitting outside at breakfast and watching the Amish buggies go by. There's a Latte Luv coffee shop right across the road that we enjoyed going to for the best coffee in Lancaster.

"Wonderful"
vaverchaknancy, 27 Juin 2025

We've been here before and will be back. Clean rooms nice spot to sit outside our room. Friendly helpful staff thru out the entire stay. Good breakfast, hot and good. Wide variety of choices. And laundry facilities.can't wIt to go back

"Great place to stay"
Alfonso R, 11 Octobre 2018

Nice and clean. Comfortable rooms and beds. Located in a Quiet area Highly recommend Been coming to this hotel for few years. I've been to others in the area and once I discovered this one I only come here now.

"Intercourse Best Western Plus"
bknight3, 10 Octobre 2018

An Amazing place to stay Free Hot Chocolate or Tea or Coffee in the Foyer. Free Washing & drying facilities. Helpful staff, large clean rooms. Everyone wants to help you. We stay here each year when we visit

"Wedding Day Stay"
Ric N, 08 Octobre 2018

This Inn was beautiful. In the heart of Amish country, but there for a wedding. The Inn was very clean and the room was spacious. But most importantly, Ashley was and is there. I felt like she had our back covered for anything. Very pleasant and helpful! We even got early arrival, so we wouldn't be late for the wedding. Thank you Miranda for having our room ready! Will easily stay there again.

"Girls Weekend Away"
maggie5584, 07 Octobre 2018

EXTREMELY HAPPY with this hotel. Staff was wonderful, rooms were fantastic. Enjoyed the heated pool and hot tub in the evenings. The Old Mill Restaurant food was delicious. Everything about our experience was so wonderful we already booked for next year!

"Best hotel in Lancaster"
Oakley234, 06 Octobre 2018

Me and my wife just love this hotel you will feel very comfortable just like you were at home great location. Can't think of a better place to stay. Close to many eateries and shopping entertainment We love to drive and take in the wonderful farm land and views

"overnight girls getaway..."
arthhgg, 04 Octobre 2018

Came here to see a performance at Sight & Sound theater. Hotel staff was very efficient and courteous, rooms were thoroughly cleaned, bathroom sparkled, bed comfortable, complimentary breakfast buffet was delicious. I would stay here

"Best Inn"
lorain2018, 04 Octobre 2018

This inn is excellent. The accomidations are wonderful and the staff is kind and efficient. It is a beautiful inn and the surroundings are nice. Everything we needed was quickly and kindly provided for.

"An average hotel"
Cynthia V, 03 Octobre 2018

This hotel was ok but nothing special. We had a suite, which was nice. However, the couch was hard and made noise every time you sat on it. The bed was so hard I would equate it to sleeping on a piece of plywood. The cleaning staff was emptying our garbage pails at the beginning and then about 3 days in they just stopped, so we had an overload of garbage in the room. The in room wi-fi was a joke! It only worked in the living room so I would have had to disturb my daughter while she was sleeping to use it. There are so many hotels in this area. You're probably better off staying elsewhere.

"Farm Style Hotel"
peterz840, 02 Octobre 2018

Suite was great. Had a couch and comfy chairs.Computers available for internet access, Complementary breakfast had a lot of variety. There was a spa available. Customer service was the best. Would definitely stay there again.

"Great spot!"
Megan M, 02 Octobre 2018

My husband and I recently stayed at this hotel for an overnight getaway for our anniversary. The front desk staff, upon arrival and check-out, were very friendly. The room was clean, and the room rate (King room) included complimentary continental breakfast, or you could use a 10% coupon off of the restaurant menu (we didn't eat there but heard good things). And, the location of the hotel is fantastic - Kitchen Kettle Village is a 3-minute walk from there. Waters Edge Mini Golf Course and Lancaster Wine & Beer Gallery are both a short drive away (less than 5 minutes), and the Revere Tavern restaurant and Rainbow's Comedy Playhouse are less than 10 minutes from there, too. That being said, if you prefer a quiet setting, this would not be the spot for you, since you are on the main road into Intercourse. But we would definitely recommend this hotel, since it was reasonably priced and is close to several great Lancaster attractions. We will go back!

"Great hotel - don't eat at The Olde Mill Restaurant attached to it"
J J, 24 Septembre 2018

Hotel, room, hotel staff, amenities, breakfast were great at the Best Western. No complaints at the hotel. They even gave us a sheet of coupons to use at the various businesses around town. The breakfast room attendant was very sweet and kept the room in immaculate condition and was very friendly and helpful with area things to see. The Olde Mill Restaurant attached to the hotel leaves much to be desired. It was quite evident that the food isn't cooked onsite. Spouses food arrived cold - ordered meatloaf, potatoes and coleslaw. It was like they couldn't even put it in the microwave for long enough. The head waitress was great at remedying the problem, but all she did was stick it in the microwave. Then, because it was slow, the cook, some 18-20 yr. male, came out from the kitchen to chat w/ waitresses or play on his phone. Had to ask our waitress, a trainee, several times for water, tea etc. It wasn't busy and it was as if she hadn't been trained for anything. They did remove the charge for the cold food. But for our two day stay, there were too many other restaurants to visit in the area. Again, the hotel was great. Also used the spa services while there. They were very good too.

"Family Get-away"
hwbell2018, 24 Septembre 2018

Great place for a family to stay. The location is perfect to visit any number of attractions. The restaurant is convenient and has a nice selection on the menu. The kids loved the swimming pool. The breakfast had many things to choose from and was well supplied.A very enjoyable weekend.

"Looking forward to returning"
Wanderlust5650, 24 Septembre 2018

With my 2 sisters, we decided to stay here rather sight unseen. We could not have been more pleased with this property. We are all quite well travelled domestically and internationally. Our travel time together is treasured and we want no "glitches", so to speak. This fulfilled our desires. This Best Western exceeded our expectations! The front desk staff was pleasant and efficient. (Thank you, Renae) They were extremely patient and helpful answering questions and offering suggestions. The exterior of the hotel was inviting, charming and well kept. From the moment you walked into the lobby we felt welcome. It was spacious, yet cozy. They offered complimentary coffee, tea, and hot cocoa 24/7. There were TVs, sofas, and overstuffed chairs for your comfort. Though we did not eat in the on-site restaurant, we walked in to look around and the wait staff welcomed us and invited us to walk around and sit if we wished, just to enjoy the atmosphere. Our room was phenomenal! We opted for the room with 3 queen beds [for us, the 3 queens ;) ] Our room was actually 3 rooms in 1. As you entered there was 1 queen bed, night stands, a pull out sofa, closet, coffee table, desk, dresser and large flat screen TV. Then there was what we called the "hospitality hall", with a long counter, sink, fridge, and microwave. This is were we placed our snacks and cocktails, and stored our purchases, out of the way, under the long counter. Off this area was a spacious bathroom with shower/tub, sink, long counter, lots of fluffy towels, and delightful soap, shampoo, etc. Beyond the "hall" was the 2nd bedroom with 2 queen beds, dresser, night stand, closet, large screen TV and a balcony. All of this was immaculate! Quiet! Comfortable! And it smelled good!! We actually saw our housekeeper in the hall and she sincerely wanted to know if there was anything we needed to make our room more comfortable. (Thank you, Christy!) Breakfast, with various options was included We hope to return to this hotel for another sisters' weekend in the not too distant future and we highly recommend it to you.

"A wonderful short visit with very super nice people"
philadad, 23 Septembre 2018

I have a lot of nice things to say. The staff was uniformly pleasant and friendly. The hotel is near everything I wanted to see. The shops are within easy walking distance. The room was pleasant and super clean. Breakfast was wonderful, too much to finish, and reasonably priced. There is a lot of traffic noise from a main road, be aware of that, but that is hardly the hotel's fault. One nice local citizen told me that it wasn't as bas before the roads were dug up for underground lines of some sort. Also, if you are a little slow, like me, crossing the busy street can be a challenge. Lots of traffic. However, the super nice local people seem to understand that and stop or slow down when they see that you are trying to cross the street. None of this changes the quality of the hotel itself. I just tend to ramble and hope to be helpful. If I could wave a magic wand that is the only thing I would hope to change is the traffic. Still, very well worth a visit and worth my future return. Oh, be prepared to kill your diet in the nearby shops, stores, markets, restaurants and such because you will try lots of free samples and buy a lot to take home. A pound of scrapple? Got it. Pretzels? Got them. Cake, Shoo fly pie, got it, got it. Yum! Worth every extra ounce (pound ?). Yep, in for a penny, in for a pound (although I am certain that this is not quite what that old expression means).

"Awesome "
Alan A, 23 Septembre 2018

Last-minute reservation he went absolutely smoothly as you can think of. The staff was very friendly the people was very helpful and respectful the food was great st the old meal with the exception of the boys in the kitchen it were to lousy it took them forever to get food??. But overall I would consider in first class

"Vacation"
garybette, 18 Septembre 2018

We always spend nites at Best Western in Intercourse,Every thing is there the village with plenty of shops you can walk to.The Old Mill restaurant excellent food .Beds are comfortable and place is spotless,Friendly and real nice plus the pool area is spotless.We have been going there the last 5 years.

"Excellent Hotel"
Regina314, 17 Septembre 2018

This hotel is a Great location, walking distance to shopping and dining, rooms are clean and up to date, the staff is very friendly and wonderful, pool and spa were an enjoyable added bonus and we highly recommend staying here.

"Beautiful hotel"
Katie T, 16 Septembre 2018

Just got back from a weekend at this hotel with family and we LOVED this hotel and can't wait to go back! We got a room with 3 queen beds and it was such a spacious room with a really great layout. The hotel is EXTREMELY clean and everytime you see hotel staff they are smiling and happy which made for a really nice stay. We LOVED the indoor pool and hot tub, the kids had a blast there for hours. The continental breakfast was pretty good too, with your typical toast, bagel, cereal, breakfast sausage(yummm) Home Frys, eggs and fruit. Right outside the hotel you can see horse and carriage go by but you can also be to the nearest McDonald's in under 15 minutes, also just a short walk to Kitchen Kettle Villege for shopping, food or horse and buggy tours.

"Best Location in Amish country"
joelwilson46, 12 Septembre 2018

I have stayed at the Inn about 5 times and it has always met our needs and the restaurant staff in great, service and food is exceptional You have the option of continental Breakfast which is excellent or 30 % off Buffet

"Amish Country Getaway"
William J, 12 Septembre 2018

We just spent two nights at this Best Western as we enjoyed visiting the shops and sights of Amish Country. This is an excellent hotel, in an excellent location, and we were incredibly happy with the room, bed and hotel staff. The free continental breakfast was a little sparse so we ate at the regular restaurant at a 30% discount and it was also excellent. We will certainly go back to this hotel when we visit the area again.

"Lissa"
Lissa M, 10 Septembre 2018

Everything was great all staff I encountered were very pleasant and made sure we had everything we could need ..breakfast was good as well I love the fresh fruit ...the young lady with the long blonde hair who checked us in was awesome..she even upgraded our room so we had a extra bed to use

"Great place in a central location"
billyjoebob123, 06 Septembre 2018

The hotel is big and in a nice location, just about directly across the street from Kitchen Kettle Village. It's also about 15 minutes from the Strasburg RR, and 45 minutes from Hershey. There are a lot of decent restaurants within a 15 minute drive. The rooms and common areas were very clean, the employees were very pleasant, and the pool was great. The only negative we saw was the included breakfast choices they offer at the hotel. You basically have 3: 1) You can dine at their own continental breakfast room. This is held in a small conference room with very limited seating. Every day we stopped in, we couldn't find any available tables. This wasn't a big deal because the food choices were awful....much worse, and far more limited then any other hotel we've stayed at which offers a continental breakfast. 2) A list of "free" items that you can have at their restaurant. This is what we wound up doing, but the choices are very limited. You can have a donut, muffin, small bowl of mixed fruit, egg, etc. The service was also very spotty, depending on how many patrons they have when you get there. 3) 30% off of whatever you order for breakfast at the above restaurant. The breakfast was the only reason I gave this hotel 4 stars instead of 5. Their options and the quality of their food just wasn't in line with what the other hotels in the area are offering, which is generally a very nice continental breakfast. Aside from this one drawback, however, I wouldn't hesitate to stay at this Best Western again.

"The Best Hotel in Lancaster/Intercourse"
castellij2018, 04 Septembre 2018

Best Western Plus Intercourse Village Inn and Suites is the best hotel in the Intercourse/Lancaster area. I tend to visit Lancaster four/five times a year and I always stay at this hotel without any hesitation. I have stayed at other hotels in Lancaster and Best Western Plus is by far the best in my opinion. I recently stayed at this hotel for 2 nights/3 days and it was as pleasant as the last time. The lobby is gorgeous and very clean. Christian and Ashley at the front desk are phenomenal! They really know how to make your day and stay even better. I had a room that consisted of a living room, then a separate room with mini kitchen and bathroom and the last room is the bedroom. The living room had numerous chairs and couches plus a television and closet. The middle room had a sink, long marble table, fridge, microwave and coffee. The bathroom was a nice size with plenty of towels. The bedroom had 2 Queen Beds (which were very comfortable), another closet, television and chair. The rooms are great! Housekeeping is absolutely terrific. The whole property is spotless. The Olde Mill restaurant connected to the hotel had great food and awesome service. The hotel has an indoor pool and hot tub in an adjacent building, a fitness center on the second floor and ice and vending on all three floors. There is also an elevator. Overall, my stay was 10/10 as it always is and I cannot wait to come back!

Owner Response, 04 Septembre 2018

Thanks for the awesome review, we appreciate you staying with us and providing such a great review of our property. We look forward to having you return again and look forward to serving you again in the near future.

"Excellent place to stay to visit Amish country"
jodiemacoun, 02 Septembre 2018

Hotel was clean, comfortable and ideally situated for a visit to Amish country. The front desk staff were helpful and knowledgeable in recommending places to visit and restaurants to eat at. Tea, coffee and hot chocolate 24/7 in the lobby was a nice touch. Pool and hot tub great-kids really enjoyed it. Breakfast was cooked well with a nice variety.

Owner Response, 02 Septembre 2018

Thanks for the detailed review of our property, we are happy to hear you enjoyed all aspects of your stay with us. We look forward to serving you again the next time you visit us!

"Definitely will be back."
Sharon K, 02 Septembre 2018

Great Hotel., friendly helpful staff. Best of all very clean from lobby to room and pool area.. Walking distance to shopping. . Perfect for couples , family and girls weekend.. Always complimentary hot coffee and tea. I will be back.

Owner Response, 02 Septembre 2018

Thanks for the kind review and commenting on how our property is perfect for couples, families and a girls weekend getaways! We look forward to your return.

"BEST PLACE TO STAY IN AMISH COUNTRY"
Raymond F, 28 Août 2018

WE like the pool and the free breakfast..we have been staying at this Best Western for the last5 years and its always a great stay..We live in New Jersey and its worth the ride!!! Close to all Amish attractions and only 1hr away from Hershey Park..The owners are always on site the staff is greatRay from mplwd

Owner Response, 28 Août 2018

Ray, Thanks for staying with us again, we love our repeat guest and consider them friends! We look forward to seeing you again soon.

"Overnight stop over"
H4918VKrobins, 26 Août 2018

The hotel is very clean and all the grounds is spotless. The room is nice and everything was spotless. Everyone was very friendly ready to help with anything that was needed. There is a restaurant right next door didn't try it but over heard people saying it was very good. We would definitely stay here again.

"Very Nice, Very Clean, Friendly"
Songbird811, 19 Août 2018

We stayed two nights at this hotel in a standard room, and it was nice. From the front desk to the housekeeping staff, to the wait staff in the restaurant, everyone was friendly. The room was very clean. I wasn't crazy about the sink location across from the door leading to the toilet and tub, but that's minor. Room had a fridge which is always handy. No in-room safe, which was a bummer. We were in the area for a wedding so I had to carry my bling around in my purse. Nice location. Tip: the water is extremely soft. Use smaller amounts of shampoo or you'll be rinsing it out forever. The restaurant has delicious food. Plenty of outlets for recharging, but as usual, in Internet was in and out.

"Enjoyable as always!"
Jrd P, 19 Août 2018

This was our third stay in the past few years. My family returns annually because the staff is friendly and the hotel is so well maintained. It is within walking distance of many Intercourse attractions, so we often park and walk. One of the best parts to the hotel is breakfast. You can eat at their continental breakfast location, or eat at the restaurant attached. If you do the later you can have a percentage taken off the total bill, or pick two specified items off the menu for free. We already cannot wait to return

"Awesome stay!"
gigglesfu, 18 Août 2018

My family and I went down for the show at Sight & Sound theater and we absolutely loved our stay!! Roman was the best, accommodating us way before check in!! Ashley and all the staff were wonderful, friendly and helpful. Pool and hot tub were the best! Would absolutely stay here again!!!

"Awesome stay!!"
blooaiz, 18 Août 2018

Very accommodating and helpful staff. Great location. Right in the center of Amish Country. Clean rooms. FREE access to washing machine and dryer. Pool open late. What more can you ask for? Ashley is da bomb. Thank you!

"Clean and friendly"
Jo An Na W, 15 Août 2018

It was an awesome stay at this Best Western! I have heard some bad reviews for other Best Westerns, but this location was fantastic. Super friendly and helpful staff, coffee and tea in the lobby 24/7 and hot breakfast included. The rooms were clean but in need of dusting. Free WiFi, but no cell service in our room. Highly recommended.

"Great Hotel"
Terry C, 14 Août 2018

Our first stay at this hotel and we really enjoyed it. Friendly hotel staff and very clean. We enjoyed swimming at the pool and their complementary breakfast. Great location within walking distance to Kitchen Kettle Village. Highly recommended.

"Very friendly and accommodating"
debsisson1200, 13 Août 2018

We recently stayed and enjoyed our visit. The hotel staff are very friendly and the hotel is extremely clean. They offer complementary coffee/tea/hot cocoa in the lobby, as well as a pay per cup specialty coffees. Only recommendation I would suggest is free cookies!

"Another GREAT stay!"
Anne R, 10 Août 2018

Our family of 6 stayed here in April and decided to come back to enjoy Lancaster County in the summer. This time we brought along my sisters family! The hotel was just as inviting, comfortable and most importantly CLEAN! I dislike staying in hotels because of their lack of cleanliness but I can honestly say our room was extremely clean. The sheets even had a scent of bleach which I loved because I knew they were clean!! The staff is so nice, the restaurant is great and the local area is wonderful. There is a great cheese shop and jam shop in Kettle Village right across the street. Very happy we came back.

"Great Property!"
Philip P, 09 Août 2018

This modern stay is located on a very busy road (Route 340), where a 3 way stop sign, fork in road, bicycles, horse carriages and aggressive motorists all meet. If it weren't for the traffic situation, it would be a perfect spot! After the hotel desk gave us the street side room, we quickly requested an alternate. (Due to noise.) Recognizing our disappointment, Mario/front desk was kind enough to upgrade our location and room to a suite-for same rate. That room is much roomier and worth the price of an upgrade upon finalizing. Rooms are comfortably appointed and sparkling clean throughout. Our King Suite had a modern shower with glass sliding door, but no tub. Small but modern equipped fitness room and indoor pool/hot tub open 'till 11pm! Towels provided/private change room. Breakfast in am has 3 choices - Included Continental buffet - breads/eggs/potatoes/sausage/oatmeal/cereal/muffins .. OR limited items at the attached Old Mill Restaurant.. OR - 30 percent discount off of reg. priced menu. We did not visit the restaurant, but opted for the included cont. buffet. That was a mistake because the breakfast room the very crowded and too small during peak times. So we wound up taking food to the room. (This is August/height of destination's travel season.) The local channel is playing in lobby - educational to watch (Lancaster PA tv) and an interactive touch screen helps with local attractions, as well as the many rack-brochures. There is comp. coffee/tea/hot cocoa avail round clock. Just drive carefully in this area. Lastly, if you wish, *carefully* walk across over Rt.340 and go toward the west approx. a quarter mi. (or you can drive with ample parking) .. to visit the Kitchen Kettle Village. Plenty of snacks/shopping and buggy tours await. Have fun!

Owner Response, 09 Août 2018

Thanks for the very detailed review, We are glad you enjoyed your stay with us.

"Best spot in town"
Donald S, 09 Août 2018

Very pleased that we chose this motel for our stay. Is right in the middle of tons of shops within waking distance and easy drive to to view the farms all around the area. Absolutely the best place to stay??

Owner Response, 09 Août 2018

Thanks for the well written review, we are glad you enjoyed your stay. Please correct the overall rating to reflect the stay if possible. Thanks again for staying with us.

"Great Hotel"
Tommy B, 07 Août 2018

Picked the BW+ Intercourse as a stop over and a very nice hotel in the heart of Amish country. The hotel was quiet and clean. Had lunch at the attached restaurant which was delicious. The offered breakfast was equally as good. Highly recommend staying here.

Owner Response, 07 Août 2018

Thanks for highly recommending our property to other travelers and sharing your experience. We appreciate our guest and loving serving you during your stay.

"Very nice hotel"
Mounty15, 06 Août 2018

When my wife called to make reservations she was told they have high rise seats for the toilets, as my mom and mother inlaw are in their 80's and need it. When we got there, they said they didn't have any, or any rooms with high rise toilets..Very disappointing. Other than that, the room was great, The food in the Old mill was excellent. We will stay there again, but after she was told about the seat, and the front desk person said no one should have told her that, I was very upset.

Owner Response, 06 Août 2018

Thanks for the review, I'm sorry that we only have a limited amount of Accessible rooms with the raised toilets. Thanks for the kind review and we hope to see you again.

"Great last minute mini vacation"
Holly M, 06 Août 2018

We have stayed at The Best Western Intercourse Village Inn and Suites many times before and will continue to return. The staff is always very nice and friendly. The restaurant is very nice and the food is perfect. The location is perfect to Kitchen Kettle Village and other nice shops. It is close enough to Kitchen Kettle if you feel like strolling along and exploring the area.

Owner Response, 06 Août 2018

Thanks for the nice review and for your 5 star rating, we appreciate you as our guest and look forward to serving you again in the near future.

"Fantastic and greatest Best Western we have ever stayed in!"
nextgenfx1, 02 Août 2018

My wife and I stay in many hotels over the course of the year for business and for pleasure. This BW had such a fresh smell from the lobby all the way to the rooms. The front desk staff is extremely helpful and friendly. The cleaning crew does a superb job on the rooms and was the cleanest rooms we have every slept in.

Owner Response, 02 Août 2018

Nexgenfx1 Thanks for the great review, I am happy to hear we provided you with exceptionally clean room and a great experience. We try hard to please all our guest. Thanks for the nice review.

"jesus the play"
johnmetfan, 01 Août 2018

was close to sound and stage , show that we when to. the play was at 3pm so we got at the hotel at 6pm. we check in and eat in the restaurant in the hotel. tryer from the ride we when bed. got up a and walk around town.

Owner Response, 01 Août 2018

Johnmetfan We appreciate you choosing our hotel with visiting the area and Sight & Sound Theater. We hope you will consider us again when you return to Lancaster County.

"Quaint Visit!"
Lisa S, 31 Juillet 2018

Very nice hotel with large rooms! Continental breakfast was really good not your usual fare. They have a yogurt dispenser. Very quiet except for the siren that sounded at 6:45am. It is within walking distance of shops and dining. Although the restaurant within the hotel is delicious, they are understaffed. No drink refills and slow service, not happy staff. But the food was really good, just don't be in a rush.

Owner Response, 31 Juillet 2018

Lisa S Thanks for the review and sharing your experience. We appreciate you choosing our hotel while visiting Lancaster County.

"Great hotel for stay in Amish country"
Mangelagam, 30 Juillet 2018

Exceptionally clean and well appointed rooms and common areas; friendly staff; great location, across the street from Kitchen Kettle Village and miscellaneous shops and restaurants. Complimentary breakfast offering just ok, but typical of other hotels. Competitive room pricing. I would not hesitate to recommend this hotel for couples and families.

Owner Response, 30 Juillet 2018

Mangelagam Thanks for the nice review and for highlighting our great location and amenities. We look forward to seeing you again.

"Great Place for Families"
Ivette S, 30 Juillet 2018

Very clean, modern, comfortable beds and great location. Walking distance to Amish shops. Great pool and hot tub. They need to expand the breakfast room because there wasn't enough room to eat during peak season.

Owner Response, 30 Juillet 2018

Ivette S. Thanks for the great review, we appreciate you staying with us and sharing your experience.

"best hotel"
Philalegal, 26 Juillet 2018

just back from 3 night stay. as always this hotel is best in Lancaster county. its always clean, staff is outstanding. they give you discount at the restaurant. it is located close to many attractions. this is only hotel we will stay at when we visit Lancaster county. thanks to all at best western plus intercourse village.

"A great place to stay!"
Christian B, 25 Juillet 2018

I stayed here a few weeks back while in the area on business. It has a great rustic ambiance with modern amenities. I found the front desk staff to be both helpful and polite. The breakfast buffet was solid, though nothing spectacular. The attached restaurant was reasonable, but nothing special. The pool is clean and the gym is nice.

"Clean room but wifi needs improvement"
Rosanna C, 25 Juillet 2018

This hotel is walking distance to Kitchen Kettle Village. It has a very nice lobby with 24/7 coffee and tea. Staff is very friendly. The room was very clean. For the complimentary breakfast, you have a choice of the buffet breakfast or the on-site restaurant. I tried both and I prefer the buffet over the restaurant. The buffet breakfast was quite good in a very comfortable room, while the food from the restaurant was mediocre at best. One problem I had was the wifi service. It was really bad. Since I have unlimited cell service, it may not be such a big deal but the cell service is also spotty inside the hotel. For someone who really need the wifi service for work, this is a major issue.

"Family reunion"
grampy822, 25 Juillet 2018

As always we have a wonderful stay at Kurt's BW in Intercourse PA. We were one of the first guests when it reopened and have stayed there many times. Making this visit exceptional was the fact that er were able to connect with a cousin I have not seen in 50 years it was wonderful and so is this hotel which will make it that much more special from now on.

"Very accomodating..quaint hotel"
Anthony P, 24 Juillet 2018

Loved the convenience of location as well! Staff were really sweet! The free breakfast was just okay but the room and overall appearance of the hotel was very clean! No smoking facility was also a plus

"A very pleasant experience"
symsdad, 19 Juillet 2018

A very attractive building and grounds. Very clean inside and out. Nice toiletries, bright white soft towels, and one of my most important criteria for an excellent hotel....you could turn on the AC fan so that it runs continuously and doesn't cycle on and off all night. Room size was pretty typical. I liked having the sink on the outside of the bathroom so my wife and I could both be getting ready at the same time. Breakfast has been addressed in other reviews. We stuck with the continental breakfast and it was more than adequate for us. Loved that the oatmeal was already cooked and not the typical packages of Quaker that you mix with hot water. The front desk was extremely helpful with guidance and direction on the things we wanted to see and do. We will stay here again the next time we visit the area.

"Wonderful"
mfs150531, 19 Juillet 2018

Beautiful layout in Amish country, love it. Love the country look and design which gives such a peaceful and ralaxing feeling that drains stress away and boy I really needed that. Thank you for this wonderful and heart warming stay.

"Excellent hotel"
MaryU777, 17 Juillet 2018

Very clean hotel and room. We loved the queen suite. The hotel manager Kurt Thomas is quick to address needs and just to accommodate any requests. The two restaurants had good food. I would recommend this hotel.

"Go to place"
braydenandbrielle, 17 Juillet 2018

Great place to stay. Neat and clean. Very convenient restaurant on site. Great location to Kitchen Kettle. Pool needs less chemicals, but my kids loved it. We always look foeward to staying here when we come to PA.

"Excellent"
Denise C, 16 Juillet 2018

We have stayed at the Best Western several times! The staff is always friendly! The rooms are always clean and it smells clean when u walk into the Lobby! My granddaughter loves the pool. The Restaurant is very good and the staff is very nice!

"Perfect in every way!"
Ann M, 13 Juillet 2018

You will not find a better place to stay! Everything is perfect!! From the minute you walk in the door they make you feel at home. Clean rooms, clean pool, incredible restaurant where the food is exceptional. You really can't ask for a nicer place to start your morning or rest your head after a long day.

"Wonderful Best Western"
joanned1998, 12 Juillet 2018

Definitely one of the best BW's. Classy, spotlessly clean and nothing short of superior front desk staff...pleasant, courteous,accommodating, Mega Kudos to them. We stayed in the two bedroom, with kitchenette and bathroom between bedrooms. Honestly it was like having your own apartment. This BW also has large indoor pool and the biggest sauna I have ever been in. Stay here...you won't be disappointed

"Always Our Hotel of Choice"
grace649, 12 Juillet 2018

We visit the area several times a year. This is the only hotel where we will stay. Our room was immaculate, comfortable and the staff couldn't do enough for us (Ashley, Roman, etc). From Management to the Cleaning Staff, we were very well taken care of in a professional, efficient, yet caring manner. The restaurant was enjoyable, and the employees there were so nice. Though we didn't get to the pool this visit, the last time we were here, it was relaxing and fun.

"Another Amazing Amish Trip"
Hirshj, 11 Juillet 2018

Stayed at the Best Western, Intercourse PA. The location is perfect for any/all Amish venues and other activities. The people are the thing...service, personable personnel, everyone on property wants to make your visit exceed your expectations! And they do! Ashley, Roman and Paul to name a few can seem to help enough. Restaurant on property is very nice. Dawn and Fannie again care to do it right! Fitness is adequately furnished with water and bathroom immediately adjacent. The rooms are appointed nicely with a local feel! 24x7 coffee is another handy touch...try ice coffee next time! Pool area is immaculate and towel are already at the pool! Add the click - clack of the horse drawn buggies and carts, it's a relaxed laIid back environment - sooo different the big city noise and bustle. Recommend this location without reservation...but suggest you make one!??

"First class hotel"
cjfog92, 09 Juillet 2018

One of the nicest hotels I've ever stayed at. Nice newish rooms, clean with comfy beds, great ac and a nice full hot breakfast buffet. The pool was nice wish I had brought my suit. You can walk to some shopping right from hotel. Nice outdoor sitting areas and even a basketball hoop area. I just wish the cleaning people had given us another shampoo and conditioner for the 2 nd night as there were 2 of us and the little bitty bottles didn't go far. The one roll of toilet paper ran out and they didn't replace that either (we still had a roll on the second dispenser) I found that all kind of weird. We left a tip and they made the beds and gave us clean towels. I left a note to ask for more decaf and they left that, but didn't replenish the necessities.

"Wonderful Stay!"
brittanyqg, 06 Juillet 2018

My husband and I were very impressed with our room! It was clean, comfortable, and homey. The customer service was superb and the breakfast was great. Everything looked well-kept. Would definitely love to stay here again!

"Another customer satisfied!!!"
Lilian g, 02 Juillet 2018

I would say, you guys just created a raving fan!!! I can't even express how wonderful this place is, clean, great atmosphere, customer service is great! Christopher, Mario and Lindsay made our stay unforgettable! Well done! Restaurant amazing,spa beautiful and clean, front desk nice and clean, overall excellent! Pleeease add a pool for kids :), that doesnt mean I wont come back, I am already planning my next stay . I stayed for 4 days and I am sad to leave tomorrow :(. Nothing else to add other than THANK YOU!!! ??????????????

"If the location works, this is a great place."
Roy W, 01 Juillet 2018

We stayed for 2 nights, Thursday and Friday. Definitely clean and well kept, has an okay complimentary continental breakfast. The staff was very nice, and the clientele seemed to be a mix of empty-nesters and families partaking in tourist activities in the area. We were mainly in town for things in Lancaster, but this was worth the 15 minute additional drive.

"ALWAYS STAY HERE WHEN WE ARE IN THE AREA."
HARRY M, 30 Juin 2018

Great location when exploring the Amish countryside as it is across the street from the Kitchen Kettle Village as well as the Old Candle Barn and other shops. Staff is always very friendly and welcoming. Room was spacious and comfortable and had a patio to just relax. Guest laundry was also very good. You have the option of either having the continental breakfast in the hotel, or have breakfast in the restaurant. This is our hotel of choice whenever we are i the area.

"Loved this place"
mrp20132018, 27 Juin 2018

Staff was so friendly and accommodating. Their restaurant food was amazing and so convenient. Room was clean. Pool was warm but due to being indoors, had an extremely strong chlorine smell. Didnt seem to bother the kids though! Will definitely stay here again.

Owner Response, 27 Juin 2018

Thanks for staying with us, I do apologize for the chlorine smell and we will look into this immediately. We look forward to seeing you again during your next visit.

"Amazing Lancaster stay"
Glen C, 21 Juin 2018

We were first time visitors to this hotel and let me say ...AMAZING! This family run place is so beautiful. The staff has so much love and pride for this place it truly shows. Clean, quiet,comfortable rooms. Nice pool and hot tub. The nicest desk staff you will ever encounter. I highly recommend this place to anyone visiting the Lancaster area. Trust me, you will not be dissapointed I don't impress easily and I was impressed.

"Great location, awesome hotel and service"
TiZanmi, 19 Juin 2018

Couldn't be happier with our visit to Dutch Country and our stay at this hotel. The location is excellent, surrounded by local scenery and small shops. The rooms are very clean, and the service was top notch. I had to interact with the manager, and found him to be extremely responsive and helpful. He was very hands on, and I saw him every day in the lobby, restaurant, and around the hotel making sure everything was in order. Definitely looking forward to my next visit there.

Owner Response, 19 Juin 2018

Thanks for staying with us we appreciate the kind review and look forward to seeing you again.

"Hotel review"
debrabriggs98, 11 Juin 2018

Hotel was great and very clean and staff was exceptional and it is so close to many great stores and winery.The pool and restaurant at the hotel were also great!! We will be back definitely in the very near future!

Owner Response, 11 Juin 2018

Thanks for acknowledging how close we are to the many shops in the Village and also commenting on our Indoor Pool and Restaurant. We appreciate your business and hope to see you again son.

"Great hotel stay for a family!"
kmead125, 11 Juin 2018

We stayed overnight recently while visiting the area to go to Dutch Wonderland. The suite was clean and quiet, and the breakfast options were great! The pool was a huge plus too. We'll be back for sure!

Owner Response, 11 Juin 2018

We appreciate your great comments on our hotel, We are glad you enjoyed our breakfast options and indoor pool. We look forward to seeing you again soon. Thanks for staying with us.

"Great Staff, Great Hotel..."
Superfreak3, 11 Juin 2018

Just stayed at the BW+ in Intercourse, PA and it was a great stay. The staff was friendly, welcoming and helpful. The amenities are more than adequate, and its clean and quiet. We will definitely be staying there again.

Owner Response, 11 Juin 2018

Thanks for the great review, our staff are defiantly the best around. We all love serving our guest. Thanks for staying with us.

"Great location and friendly staff"
Suzanne L, 10 Juin 2018

This hotel was wonderful. Very well kept and spotless rooms. Great choices for breakfast. Right across from Kitchen Kettle Village. I would definitely stay again. All the staff was friendly and helpful.

Owner Response, 10 Juin 2018

Dear Suzanne, Thank you for the great review! We appreciate your business and hope you will come visit with us again soon

"Welcomed surprise"
Dustie F, 05 Juin 2018

Checked in for our regular double queen room and were met upstairs by a very kind man, with a different set of keys, he noticed our children and upgraded our accommodations to a double queen suite complementary because it would be more comfortable for us. The room was clean and very comfortable. We took advantage of the free laundry facilities as well, which was a blessing after being on vacation with our family of 5 for 6 days. The sundry selection was impressive to say the least and the complementary breakfast at the restaurant was delicious and had enough choices for our children to all order something they wanted. Every employee we encountered were professional and very kind. Will definitely return if ever in the area again.

"Great hotel"
Yusuke T, 05 Juin 2018

This is one of the best hotels we've stayed in, EVER! For a reasonable price we got a huge room, very clean, great continental breakfast, excellent service, and close proximity to all the things to do in Lancaster! Will definitely stay here again next time we're in the area!

"Family visit to Sight and Sound"
57sbw, 04 Juin 2018

Excellent hotel!!! The rooms were very clean and spacious, staff very friendly and accommodating, and food was good too with a great variety. The pool and hot tub was also nice and they even extended the hours. Our overall experience was awesome and we will definitely return.

"Group visit to shop and go to Sight and Sound "
redeve236, 04 Juin 2018

We totally enjoyed the stay at the hotel. The staff was awesome with helping us with our needs, the rooms were clean, large and the beds where very comfortable. Loved the fact that the room had a door to go out into a small patio where we sat and had ice creams. The hotel also has a large pool to enjoy. We loved our stay and would definitely stay again.

"Very friendly staff and clean rooms"
stephenlV9070VC, 04 Juin 2018

Excellent staff. Very clean, friendly staff. Nice pool. We come every year with our church. We preregistered and everything was ready for us to check in. Express check out was seamless. The pool was clean and the building well kept. We would come back again!

"Very pleased"
MommaH5, 31 Mai 2018

Hotel was nice, clean and well kept ..and the beds were really comfortable. Also was within walking distance to shops at kitchen kettle village. The indoor pool was very nice .. probably could be ventilated a little better. Overall we really enjoyed the pool and hotel, definitely would recommend!

"Trip with the In-laws."
428toddp, 28 Mai 2018

What a wonderful place to stay. Everything is so clean inside and out. The rooms were very nice and up to date. We stayed in the 3 Queen room with the bathroom in the middle and it was laid out very well where my wife and I had our own space and her parents had their own space but we were still together. I will stay here again when I am in the area.

"Ladies holiday"
lionlady7146, 25 Mai 2018

We love Best Western at Intercourse, Lancaster area. Location convenient and staff and facility are excellent. This was our second visit, we will return. Rooms clean and comfortable. Compliment ary breakfast very good choices and not too much to be too full.

"Another great stay"
cruiselover48, 22 Mai 2018

Everyone was great from check in , breakfast, housekeeping. In a great location. We even left something in one of our rooms and housekeeping turned it in and the staff called us. They are mailing our forgotten item back to us. great job everyone. Great hotel, great employees

"Home away from home!"
Douglas R, 21 Mai 2018

Our recent trip to Intercourse, PA was highlighted with the tremendous landscape and sights of the Amish farms and the relaxing atmosphere of the Best Western Plus in Intercourse. The lobby is relaxing, the rooms are clean and comfortable. The staff is inviting and informative concerning the many places of interest. We have stayed at the Best Western Plus in Intercourse many times and have always enjoyed it.

"Another great stay!"
Lauraboo564, 21 Mai 2018

We came up for a 2 night stay and the hotel is a clean and nice as always. The staff is friendly make you feel at home. The room we had could use some new chairs, but having a balcony was cool, in spite of the rainy weekend. Nice added bonus was having the breakfast buffet.

"Great hotel in Intercourse"
GDAMOM3, 21 Mai 2018

We recently stayed for 2 nights. It was perfect from check in to check out. The hotel is beautiful inside and outside. The room was spacious and super clean! The staff was efficient and friendly especially the front desk clerk Paul. We booked our next stay before leaving. Keep up the good work!

"Absolutely a GREAT place to stay!!!"
Barry1948714, 17 Mai 2018

We were here 2 nights and to celebrate a weekend wedding for our daughter and new son-in-law this past weekend. The hotel was super! Very clean, very quiet, well managed, an excellent location in the Amish Country and their prices are competitive! Would highly recommend staying here! A continental breakfast was included in the price and they do have a restaurant there also. Great stay if you are in and around "Amish Country"!!! This hotel does not remind you of a typical hotel. The exterior and interior decor is very nice! It also has a pool, hot tub and small workout area there too!

Owner Response, 17 Mai 2018

Thanks for the great review, we are glad you enjoyed your stay and try hard to satisfy each and every guest. We look forward to seeing you again next time you are in the area.

"thank u"
mbark81, 16 Mai 2018

i like front desk staff are very caring and helpful. we did stay 2 nights we had 2 bed room with a balcony for night then we decided to extend for one more night. front desk staff give us upgrade for 3rd night they have free hot breakfast in with lots of selections they coffee was very good the room were clean the pool was big and hot tub was big the pool was warm and the hot tub was nice temparature the restaurasnt had very good selection ,the was good pie taste like home made dessert was also the taste very good meal the serive was good in restaurast they had nice sitting area outside this nicer best western ,it is perfect best western thank you for best western

Owner Response, 16 Mai 2018

Thanks for your kind words and review of our hotel, we take pride in providing a great place for our customers and look forward to serving you again in the near future.

"Remodeling fixed everything"
Jeffrey W, 14 Mai 2018

Stayed here for a family shopping and countryside tour. We had stayed at this location before the remodel and needed updating. The updates and upgrades we're dramatic. The staff is great especially Christopher who printed some documents for me as well as answered my questions. The rooms are great our room was on second floor with a great balcony, three queen beds, one sofa bed, bathroom and sink and mini fridge area in two room setup. The free breakfast was adequate the hotel is clean with a nice on site spa and pool area with a heated pool and spa. It is a great location for Amish shopping.

"Great weekend getaway!"
Lauren B, 14 Mai 2018

Great location, clean room, excellent restaurant, nice pool and hot tub. Even the free coffee at the front desk was great and hot. Walking distance to attractions and in the heart of Amish Country. Price was fair.

"Beautiful Hotel in Amish Country"
sunsetpark815, 09 Mai 2018

We had stayed here a few years ago before the renovation. They really did a GREAT job. The location is great. Right in the heart of the town. The hotel is beautiful. The staff is very friendly and helpful! I want to make mention of Ashley and Addison. They were very sweet and anything we needed they were on top of it. My husband uses a walker and the hotel is fully equipped for those with disabilities. The only suggestion I would give is they need to put more than 2 trash cans in the rooms. We had a suite and there was one in the bathroom and in the connecting part where the extra sink/refrigerator was. It would have been nice to have one in the bedroom area. Other than that we had a great time! I will definitely suggest to my friends/family to stay here and I would definitely stay here again.

"Exceptional Stay"
Glenn F, 08 Mai 2018

My wife and I spent several days in the Lancaster PA area and were lucky enough to stay at the Best Western Village Inn and Suites in Intercourse PA. The hotel is beautiful, both outside and in. Our King size room was super clean and very comfortable. Housekeeping staff kept it that way the entire time. The Old Mill restaurant, on site, supplied us with delicious Amish prepared food quickly and affordably . The one thing that impressed us the most was the customer service. Every hotel staff we encountered during our stay treated us like family. Especially Roman at the front desk. We will definitely be heading back.

"Almost OK."
r0ck53, 06 Mai 2018

OK hotel, but bed and pillow quality below what I expected for price paid. AAA discount was not much at all. Breakfast service in restaurant on premises was horrible. Staff ignored us after being seated so we left. Waitress just kept chatting away with another table and never acknowledged us.

"Another great stay!"
powmac52, 06 Mai 2018

I have stayed at this hotel numerous times with different family members, everyone has loved it. Rooms are great as is the restaurant...staff is always friendly and helpful. Definitely will be back! The hotel is close to a number of local shops.

"Best place to stay in Amish country"
Brad D, 05 Mai 2018

Found this hotel TripAdvisor and was not disappointed. Great location, great facilities, tons of parking, modern, and comfortable. The staff were friendly and helpful. Huge rooms, great for families. Very convenient to all area attractions. This is the place to stay when you're visiting Penn Dutch country.

"You will be very pleased if you choose the BW Premiere Intercourse Village Inn & Suites for your stay"
bearcat1965, 01 Mai 2018

We have stayed here several times and have never been disappointed. It is extremely clean, comfortable and the staff is excellent and very welcoming. The rooms are very well appointed and clean. The Olde Mill Restaurant which is attached to the hotel is also a plus, very good food at reasonable prices. If you are visiting the Kitchen Kettle you can walk, as it is located close by, along with several other very nice shops in the area.

"Our favorite place"
IANHOL, 30 Avril 2018

If you want to stay in a place that is pristine clean, has professional and friendly staff, comfortable beds, inviting pool & hot tub, fluffy towels, good food and much more then this should be your choice. We try and visit 2 or 3 times a year and always leave refreshed - you can be busy or not busy - lots of shopping and restaurants.

"Our favorite hotel to stay at when visiting Sight & Sound Theater in Lancaster PA."
John T, 29 Avril 2018

We always stay at the BestWestern Plus Intercourse Village PA. When we come to this area to go to the Sight & Sound Theater. The staff are always very friendly & helpful and the rooms are very clean & spacious and this time they surprised us by up grading 1 bedroom king to a 2 bedroom king suite at no extra charge Wow!! The was very large with lots of space. Roman checked us in and is very friendly he really took to our son Mike. We will defiantly be back next year. And if you are in this area I highly recommend this hotel. John T

"Great place to stay"
Robert S, 28 Avril 2018

This place is great. Right in the center of amish country, within walking distance to Kitchen Kettle Village. The rooms are updated and spacious. Great amenities including an indoor pool and hot tub. I would recommend this place to everyone.

"FABULOUS..Did NOT disappoint!"
jentrogler, 26 Avril 2018

We travel often and I have to say, this was one of the best places we have stayed at. From the moment we drove in to the cleanliness of the lobby and then friendliness of the staff..only to be met with a complimentary upgrade to our room that suited us better for our family. The room was clean and spacious. The lobby is so inviting with lounge areas and board games. The pool is clean and the water was warm. We enjoyed our visit to the Amish country and will be recommending The Best western Plus to anyone we know planning to visit.

"Great Location!"
mbpic, 25 Avril 2018

The hotel is located within walking distance of the Kettle Kitchen Village shops. Mattresses were abit to firm and sheets were a little rough, however, managable for the price. The hotel had upgraded our room prior to our arrival and the staff is very friendly. Hotel was very clean!

Owner Response, 25 Avril 2018

Thanks for staying with us, we appreciate your business and feedback. We do offer quilted mattress toppers for guest that enjoy a softer sleeping experience, they can be requested during prior to your stay. We are happy that you found our property convenient to Kitchen Kettle Village and many of the other shops and activities in the Village of Intercourse.

"Great experience"
pollyrice70, 21 Avril 2018

2nd time staying here, I love this place. Very convenient to all attractions. Even gave the restaurant another try, by request of staff and was pleasantly surprised. We only had lunch, but staff was good and the food was great, I got the chicken fajitas!

Owner Response, 21 Avril 2018

Thanks so much for the great review, we appreciate you staying with us again and giving our restaurant another try. We strive to give every guest the best possible experience.

"Awesome hotel and employees"
lisajoyjo, 20 Avril 2018

Nothing to complain about at all. Clean , very comfortable atmosphere but can't rave enough about the staff we had. Christian and Ashley are definetly add a plus to this hotel with their outgoing personalties, making each customer feel welcome and valued. Second visit and only place I will stay again unless things change at some point.

Owner Response, 20 Avril 2018

Dear Lisa Thank you for taking the time to offer us your review! We greatly appreciate your business and hope you will come visit with us again soon.

"Amazing property!!!"
Kimberly M, 17 Avril 2018

This hotel remains as one of my favorite in the area. Our stay, although last year, was very good. The first thing you see is the spacious parking area. Once inside, there is a wonderful place to relax and the check in area. They also offer brochures of local places. Main lobby offers a coffee and tea bar (not sure if you have to pay or not. There is an elevator or the option of stairs. Both were clean and nice. Luggage racks were also available if you have many bags. We booked a 3rd floor suite (I think room 350). At first entrance the room looked very clean. Furniture included a work desk and chair, two beds, a pull out couch, two plush chairs, and two night stands. There was also a large window on the far end of the room. The bathroom was very clean, we did have to request more towels, but this was no inconvenience. After getting to our room we quickly changed and left for the pool area. As you do have to travel from your room, through the lobby, and across the little parking lot out front, wear a cover up or clothes. The pool building was large and spacious. It was very nice inside, including a large pool and jetted hot tub. I think putting the pool in a separate building was a very smart idea. It eliminated any chlorine smell in the hotel itself. The pool was comfortably warm, which I personally enjoy. The building had many chairs around the pool and was not crowded. Pool had different depths and was spacious. The hot tub was, definitely, hot. The jets were soothing and overall it was an amazing experience. Once back inside, we watched TV for a little (the tv's were nice as well) and the Wi-Fi worked great from our room. The beds were very comfortable and we slept great. For breakfast, we did have the free option, and sadly could not dine in the restaurant as we had to rush for an early morning dance competition. The buffet offered in another room was very good. Offered an array of food, both hot and cold, and it was tasty. Overall, our hotel experience was great. Awesome rooms, wonderful pool area, and a good breakfast made it perfect. The hotel is also within close proximity to many shops, Kitchen Kettle Village, and many fun places to visit. We will be visiting again in around 2 weeks. Looking forward to it! Would reccomend to all people looking for a hotel in the area!!!

Owner Response, 17 Avril 2018

Thanks for the very detailed review, we look forward to seeing you again in 2 weeks!

"Family time"
mdarice, 16 Avril 2018

Our family of 19 enjoyed our stay here. We've stayed here before and will definitely be returning. Everything about this hotel is awesome including the staff. We love the pool, they have pool towels .The rooms are a nice size. I love the 3 queen bed suite,that's a definite bonus.

"Great place to stay while visiting Lancaster. PA"
Don C, 16 Avril 2018

Great location, very friendly staff, clean all around. The restaurant food selection and quality is top notch. The Hotel is located in the heart of the Amish farmlands with many local farm stands and markets. My family visits Lancaster twice a year and The Best Western Plus Intercourse Village Inn & Suites is our hotel of choice.

"Disappointing"
Michael T, 15 Avril 2018

Each room has a balcony with a light that goes on at dark and goes off at dawn. It cannot be turned off, so it illuminates the room all night. The drapes are designed so that they cannot be closed. So it's like sleeping with your bedroom light on. The pool area is nice but it's in a separate building from the hotel. So you have to go outside wet to get back to your room. The continental breakfast is mediocre. I have to say that the staff is very good, but there is little they can do about these inherent problems. We won't be staying there again.

"Great Choice"
pierre114, 12 Avril 2018

Rooms were clean and comfortabale.Staff were all very friendly and obliging. The hotel is in a great locacation, walking distance to Kitchen Kettle Village and other businesses. The hotel is a good value, and has a very good buffet breakfast, and a very good restaurant.

"The best there is"
dalej622, 12 Avril 2018

I have stayed in hotels and motels for over 120 nights in 20states in the last year this is the best. The staff is friendly to guests and each other. I have stayed here for almost 40 yrs only has gotten better

"Not our first, and definitely not last"
thomashO5329YT, 12 Avril 2018

It is hard to believe that an stay could be better then the last. However with each stay it just gets better and better. My wife and I booked for three nights. Maybe the front desk had new faces, but by no means did the expert and professionalism change. The staff did not act like employees but they all took ownership and responded to our every need as if their name was on the hotel sign. Cleanliness was from top to bottom. I believe that there is no other place in Lancaster area or surrounding that can live up to BW standards and the friendship that is shown by the Thomas family. If you choose not to stay there then you are loosing out.

"Wonderful hotel in heart of Amish Country"
Anne R, 09 Avril 2018

My family of 6 stayed here over Spring Break. Cannot say enough great things about the hotel. Our room was extremely clean! The bathroom seemed brand new. Plenty of space for all of us. The lobby was very cozy with coffee and games available. The kids loved the pool and there was even a basketball hoop which my 13 year old was thrilled about. If you are looking to see lots of Amish folks this is the area you want to be in. We saw many horse and buggies going by the hotel daily. The only drawback to this trip was that a lot of stores in this immediate area closes by 5 and restaurants by 7. Otherwise it was great trip! We are planning to stay here again this summer!!

"Once again, outstanding stay!"
Bellanonna77, 09 Avril 2018

We realized this was our 6th (at least) stay at BW Intercourse, and as usual, they delivered! We stopped in on a whim, as our travel plans had changed. We only needed one night, and they happened to have one. Ashley at the front desk told us this was her favorite room, and she hoped we liked it.. I asked her why it was her favorite, and she excitedly explained: "it has only 1 neighboring room and has an interesting extra hallway in the room which makes it very quiet. It's spacious, and has a balcony overlooking Queen Street." (It was great to see someone take such pride in her work. She clearly loves what she does!) Anyway, she was right. It was quiet, spacious, and perfect for 2 very tired travelers. To be honest, we didn't want to leave! We opted for the continental breakfast, which was delicious and filling. The coffee was great! I believe it was "Lancaster Coffee Company." (I wonder if they make K-Cups) We are already planning our return trip in the fall.

"Easter getaway"
valentina1292018, 02 Avril 2018

This was our first stay here at the Best Western Intercourse and it won't be our last. The décor is so cozy and inviting. I had called early in the afternoon of our arrival to see if we could check in a little earlier because the kids were getting antsy after our long drive. The receptionist was so kind and even called me back while we were outlet shopping to let us know that our room was ready for us! Our room was so spacious and clean. We had the two room suite with two queen beds. It gave us just enough room to spread out and even watch tv in the living room area when the kids went to sleep. The Old Mille Restaurant turned out to be a hidden gem and were we ate for all but one meal on our stay. The prices are so affordable and the food was absolutely delicious and plentiful. We can't say enough about the hotel staff as well as the Old Mille staff. We can't wait to come back for another stay, hopefully soon!

Owner Response, 02 Avril 2018

Dear Valentina, Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit us again soon!

"Our home away from home"
Kimberly P, 31 Mars 2018

My husband and I have been coming to Best Western in Intercourse for years. It's our get away from the kids for some “us” time. LOL We were hooked before the renovations. It was clean, decor was country (which is my favorite) and the attached restaurant made you feel like a local. You can imagine our delight after the renovations. Still that hometown feel but with all the perks included. We made a habit of getting massages at the spa the day we arrive. Much needed after our 4 hour trip. Honestly, we only eat at the attached restaurant. Sure we tried the others, but we soon learned that you just can't get it all anywhere else. Home cooking at a discount and all steps from our room. We use the tv area with fireplace to catch up on shows after a long day shopping. Oh don't get me started about the shopping! So much and all in walking distance! As for staff, top notch. I had an experience where they hunted us down in the restaurant to apologize for something I didn't even think twice about. I was shocked at what they considered discourteous. I really appreciated that. We have bragged and recommended this place to many friends and family. We decided it was time to brag here too!

Owner Response, 31 Mars 2018

Thanks for the great review, we appreciate our guest and love serving our customers. We look forward to seeing you again soon.

"Great Experience "
lphil755, 30 Mars 2018

This is the fourth time we have stayed here. We absolutely love the atmosphere a and staff. They are SO accommodating and the hotel is immaculately clean. The views are relaxing and the complimentary breakfast is wonderful!

Owner Response, 30 Mars 2018

Thanks for being such a loyal customer, we appreciate your business and look forward to seeing you again soon.

"All this and breakfast too!!!"
Gini D, 29 Mars 2018

We changed our plans and arrived a day early due to a predicted snowstorm. As you can imagine, the people who arrived during the snowstorm were tired and hungry. Ashley and Christian were behind the desk to greet them with a smile. They did a fabulous job. Ashley was great with us as well. The bonus was the Olde Mlll Restaurant that's part of the Best Western Plus. The choice of breakfast wasn't just the usual buffet with cold eggs and cold cereal, we were able to select choices from the menu......2 eggs, juice, coffee, toast! All delicious and perfectly prepared. I had a room with a king size bed and it was very comfortable and just the right size.

Owner Response, 29 Mars 2018

Thanks for the nice review, we appreciate the kind comments and we are glad you enjoy our multiple breakfast options for our hotel guest.

"Comfortable and clean"
cintzu2000, 26 Mars 2018

Great place to stay. The bed and pillows are comfortable. The rooms are spacious and well maintained. The lobby is very cozy to just sit and relax. Located in a great location if you just feel like taking a walk. Plenty of places to shop within walking distance. Definitely will stay here again.

Owner Response, 26 Mars 2018

Thanks for the great review, Our guest love walking to all the village of Intercourse has to offer. We look forward to seeing you again.

"Excellent hotel and location"
cpmarion, 24 Mars 2018

We found this to be an excellent hotel with great staff. Also having a good restaurant was a plus. We were there during a snowstorm and all the staff went out of their way to make sure we were comfortable.

"Best western Intercourse review"
B1405CPjamesk, 18 Mars 2018

Excellent Experience. Upon arrival we were upgraded to a King Suite. Room was very comfortable and very clean. Staff was very polite and helpful from the front desk person to the maids. I would definitely stay there again in the future.

"Casual weekend getaway "
User, 17 Mars 2018

Loved this hotel. Had stayed previously before new addition and renovations. It was a wonderful experience and well maintained. Staff was very friendly and helpful. King rooms were very spacious and clean. A/C very quiet. Restaurant was convenient and good and well priced. Highly recommend!

Owner Response, 17 Mars 2018

Dear Guest, Thank you for taking the time to offer us your great review! We appreciate your kind words toward our staff and hotel! We hope you will come visit us again soon!

"Value!"
Pat H, 15 Mars 2018

After driving by this property and seeing the new addition, I looked into this hotel as a possible stay. We normally stay at different B&Bs when staying in the area. After reading many reviews and looking at many pictures on different sites, a reservation was made for a 2 night stay in a 2 room ADA suite with a king bed that was just HUGE! Both rooms were very spacious with another area between them where there was a counter area maybe 12 foot long that had the sink, microwave, and frig. The first room entered had a closet, a dresser with 6 box drawers, a sofa bed, a wind chair, a coffee table, and a TV. The rear room had a desk, another dresser again with 6 box drawers, a 2 person whirlpool, another TV, and also a walkout patio area with 2 comfy chairs to sit out and soak in some sunshine. The hotel has a spacious lobby with a fireplace that can be seen from 2 sides that have plenty of comfy seating as well as a table and chairs close to the 24 hr. beverage area where special lattes can be purchased in the AM. And beyond that, it another corner fireplace with some chairs and another alcove with seating. 2 computers are available for guest use that overlook the checkin area and the fireplace. There is a spa available from the side of the lobby. A negative to some is the fact that you must leave the hotel to cross the entrance drive to get to the pool and spa area but has it's own changing area and towels located within that building. You are given a card for breakfast which gives you some options. You pick 2 items from the upper group, such as scrambled eggs, English muffin, coffee cake, blueberry muffins, cereal, oatmeal, to name some ( no meat) and then 2 from the bottom list such as milk, coffee, tea, etc OR you are given 30% off anything purchased from the menu. I overheard 1 couple being told how to get eggs, toast from the pick 2 choices and then to order the ham as a side so as to cost them only the price of the ham. Smart! Our first morning was my birthday and we wanted to go to Diener's so i called to see if i could get the coffee cake to go that the desk person recommended. Yes! Not only that but i was able to get 4 OJ, 2 coffee cakes, and 4 blueberry muffins-2 to an order- to go using my card = no charge!!! We did tip the person who prepped it. All of the desk staff were extremely patience, friendly, smiling, and truly looked like they enjoyed what they were doing. There are many choices for bedding including a room with 3 queen beds which I have only heard of once in the 40 years of our traveling! I would recommend this as a central point when visiting the area.

Owner Response, 15 Mars 2018

Dear Pat, Thank you for the wonderful review! We greatly appreciate your detailed review and are delighted you enjoyed your stay with us! We hope you will come see us again soon!

"Super clean, professionalism, lovely and relaxing experience"
Zaida C, 14 Mars 2018

We orginally were booked for one day but when we saw the room and all the amenities and resturant inside the hotel we added another day to our visit. It was so close to all our favorite shops adn the staff was very nice and knowledgeable. My husband and I will absolutely return...

Owner Response, 14 Mars 2018

Dear Zaida, Thank you for the great review! We are pleased you enjoyed your time with us and we hope you will come visit us again!

"Comfortable, Clean, Enjoyable Stay!"
revmhall0717, 13 Mars 2018

I found the staff, rooms, and amenities to exceed my expectations. Beautiful setting, nicely appointed rooms and common areas, attentive and friendly staff, good food (free continental and also excellent restaurant as well), nice indoor pool and spa, I will definitely return when anywhere close on business.

Owner Response, 13 Mars 2018

Dear Revmhall, Thank you for the great review! We appreciate the kind words toward our staff and hotel! We hope you will come visit us again soon!

"Lancaster county"
Mary K, 11 Mars 2018

We only stayed overnight this time but the inn was everything that we had hoped for and experienced in the past. The breakfast buffet was adequate and you have the option of a fully prepared breakfast at their adjacent restaurant. The only negative aspect is the location of the pool and whirlpool in a separate building which requires walking outside in the wintry weather.

"Wonderful experience"
David H, 09 Mars 2018

This hotel was by far the cleanest hotel I have ever stayed in! Our room was smell-free and I actually could walk barefoot on the carpets. The room was large and very accommodating. All the staff was pleasant and helpful. I would like to take this hotel with me on all my trips! Two thumbs up!

Owner Response, 09 Mars 2018

Dear David , Thank you for taking the time to offer us your review! We are delighted to hear that you enjoyed your visit with us and we hope to see you again soon!

"We'll be coming back!"
Melissa W, 06 Mars 2018

Had an excellent one-night stay at the hotel and time in the day spa with friends. The hotel staff was very accommodating and our room was perfect for the 6 of us to stay (and affordable!) The restaurant was good food, but slow service for breakfast.

"Anniversary Weekend"
Mario G, 04 Mars 2018

This Best Western is located right in the middle of all the action. plenty of shopping and restaurants within walking distance. Front desk staff is very friendly and informative about the area. The weather was on the cold side but tolerable. If you are looking for a great buffet go to Millar's. great food , all you can eat at a reasonable price..

"Our stay at Best Western intercourse Village Inn &Suites"
K5705XHcaroleb, 04 Mars 2018

Love staying at this hotel. Great staff, very friendly, clean beautiful rooms and so close to everything in the area. Good breakfast menu. There is a comfortable room with t.v. and a fireplace where you can have a coffee or hot chocolate and just read or watch t.v.

"Best Hotel ever"
bknight3, 01 Mars 2018

This hotel caters for families and are most welcoming. Hot chocolate or coffee when you arrive after a cold day outside. Free washing machine & dryer makes it great when you are travelling as a family of 7. Large rooms always spotlessly clean and the staff are very obliging with any request. We highly recommend this hotel and stay there whenever we are in the area.

"Amazing Weekend Get Away"
Kryzia L, 26 Février 2018

first of i work at the best western in king of Prussia & i just want to say it was a welcoming & an excitement to stay there. it was so calming & very warm feeling. everyone was so nice & happy. thats what i love to see . some people i came across throughout my stay that was wonderful to me. the general man. bob , Ashley , christian , rose , Katelyn & Emily. you guys made my stay very pleasant and easy. by the way the smokehouse recommendation was sooo good. is a must when you down there. thank you guys so much !!!

"anniversary weekend, local mud sale."
Carol H, 26 Février 2018

The location was absolutely perfect. Stayed here before love the location and BW. Beautiful clean room. Property well maintained. If you are looking for a romantic weekend getaway, this is it! The breakfast was delicious, staff very friendly, clean atmosphere. Felt safe staying at BW. Highly recommend. Check out the local mud sales!

"Wonderful !!!!"
smokygal, 23 Février 2018

My husband and I were so looking forward to a relaxing long weekend in Lancaster . We have been thinking about giving this hotel a try for some time now and we are so glad we did!!! Staff were so wonderful , friendly , cheerful , professional and truly just a pleasure to see in the lobby each day . The hotel and room was absolutely spotless ! I'm a nurse and a bit of a germaphobe :-) so this is extremely important to me . We indulged in a couples massage at the on site spa which was awesome . ..... Breakfast and dinner in the hotel restaurant was great We were lucky enough to spend a snowy night playing checkers in the lobby in front of one of the two fireplaces !!!! And the pool and hot tub were great as well!!!! Wow !! Did I leave anything out ???? We will definitely be back!! The only thing that could have been better would have been if the parents of some of the hotel guest 's children would have required better behavior from their kids! Sadly they just overtook the pool area and did cannon balls and were in general unruly to the point that no other guests could enjoy their time. But this is not the fault of the hotel and the only reason I mention it is perhaps others will read this and think ??. In any event , we had a few good hours in the pool area and will not be kept away from this truly magnificent little gem. We will just return while school is in session lol. :-). Thank you for a wonderful stay !! Keep doing what you do because you do it so well !!!!!!!

"Corner rooms get little light from the window. Balcony was awful."
Jenny C, 19 Février 2018

Booked here for 2 nights, but left after the first night. We were assigned a corner room which backed up to the exercise room. No issues with noise from it, but the person next door coughed ALL night. It was awful. There is a balcony but because it is a corner room, it is just a cement pad with high walls. Hardly any view, and NO light comes into the room. I am sure it didn't help that it was a dreary day, but after zero sleep, I was out of there. The breakfast was warm, not hot. Staff were very friendly. Pool was nice but there were too many kids in the pool playing a loud game that annoyed others. I got hit in the neck and hip twice by them. The staff came and replenished the bath towels as soon as they were all gone. Others seem to enjoy there stay, so I guess if you don't have a corner room and someone coughing next door it would be fine. The room was very clean. No sleep with the coughing next door and the dark room on a dreary day, and I couldn't stay another night. I told them why we were leaving at check out and the response was, "I'm sorry." We were a party of 2 adults and 2 children. next door

"best hotel in the area"
countryfarmer, 16 Février 2018

genuinely friendly and informative staff. Smells and looks clean. Had a 2 room suite which was absolutely fabulous. The restaurant food was delicious with large portions. Pool/hot tub area spotless. Too bad we had to leave.

"Everything you need right at hotel"
missynic80, 12 Février 2018

We love staying at this Best Western. Great restaurant attached serving breakfast, lunch, and dinner. Enjoy the indoor pool and hot tub or pamper yourself with the attached Spa! Lots of shopping within walking distance. Staff is very friendly and hotel is always clean!

Owner Response, 12 Février 2018

Dear Missynic80, Thank you for taking the time to offer us your review. We are delighted you enjoyed your time with us and we hope to see you again soon.

"Excellent"
S7888ONmatthewp, 12 Février 2018

Excellent staff excellent restaurant excellent area to stay excellent overall experience. Price is ok but for what you get it's not a bad deal at all. Always enjoy coming to the area and I will not stay anywhere else.

Owner Response, 12 Février 2018

Dear Matthew Thank you for the great review! We greatly appreciate your business and hope to see you again soon!

"Ahhh. Relax."
Charlie T, 10 Février 2018

On a business trip, my husband & I seized the opportunity to enjoy the fireplace (there is one set behind the desk, away from the entrance) for over an hour all 3 evenings of our stay. Such a treat to have choice of free breakfast or breakfast out without even leaving the property! Thanks so much for the information about the local businesses. If the wind hadn't been so cutting, we would have walked, but encountered no problem parking at Kitchen Kettle Village or Stoltzfus Deli (what a wonderful place!) Next visit I intend to be prepared to take advantage of the pool & hot tub. Perhaps I'll even make time for a massage.

Owner Response, 10 Février 2018

Dear Charlie T, Thank you for taking the time to offer us your review and for the kind words toward our hotel. We hope you will come visit us again soon!

"Most Excellent"
Joe S, 07 Février 2018

It was a wet day, walked in to the lobby fire places were lot. I was told our room was not ready, helped my self to coffee, sat down to relax. The host said tell you what , we will up grade your room so you dont have to wait. We walked in to a beautiful King Suite, it was clean comfy and big. The pool and hot tub were a short walk from the lobby , both were very nice. The staff was great , over all no complaints, will go back again.

Owner Response, 07 Février 2018

Dear Joe S, Thank you for taking the time to offer us your great review. We are delighted to hear our staff was able to assist you and enjoyed your visit with us.

"Great Hotel"
Sherry J, 01 Février 2018

My daughter and I stayed here on a trip in November and this hotel is excellent. Our two room suite was very clean and spacious. The staff is exceptional. We loved having an on site spa also. The location is wonderful and extremely convenient to all the attractions in this area. Everything is so easy to get to. Also, walking distance to Kitchen Kettle Village. Great experience.

Owner Response, 01 Février 2018

Dear Sherry, Thank you for taking the time to offer us your review. Thank you for the wonderful words toward our staff and hotel. We greatly appreciate your your business and hope to see you again soon!

"Never Disappointed"
ChloeBoo2008, 31 Janvier 2018

My husband and I stayed at BW Plus for 3 nights and, as always, were not disappointed. The accommodations were clean and comfortable. The front desk staff pleasant and friendly. We will definitely return -- hopefully soon!

"The Best"
tonyfan1420, 29 Janvier 2018

Stayed here multiple times love this hotel. Rooms are very clean and comfortable. The staff are very friendly and accommodating. Restaurant serves good food. Love the pool and hot tub area it's nice and relaxing. Would definitely recommend this hotel

"Great place to stay"
Mike S, 28 Janvier 2018

My wife and I stay here last Thur and Friday. It is a very nice Inn, it was very quiet with comfortable beds. It was nice to hear the clip clop of the horses passing by the motel. The restaurant on site (old mill) has very good food. The coffee cake was great. All the employees were very helpful and courteous. We will definitely stay here again.

"BEST Best Western Yet"
mrscams1, 28 Janvier 2018

The cleanest Best Western we have stayed in yet! Room was spacious, bed comfortable, everything was in working order, pool and hot tub were a nice addition. Staff friendly. Loved having a note left my our cleaning lady, made us feel more welcome with a personal touch.

"Totally Charming"
378kareny, 22 Janvier 2018

We wanted a short get away in the middle of the winter. We found a nice deal at this hotel in the middle of Lancaster, Pa. the hotel staff was friendly and so efficient. The room was clean and comfortable. We enjoyed a nice meal at the on site restaurant with great wait staff. Just a great get away in nice location.

"Amazing hotel in Intercourse!"
sallyf880, 10 Janvier 2018

This is a fantastic hotel. It's our 3rd time back. Great for families. Amazing facilities, food & staff. I love the free Laundry which is so good for families. Staff go above & beyond. Nothing is too much trouble. We keep coming back here because it's such a great place to stay

Owner Response, 10 Janvier 2018

Dear Sally, Thank you for the wonderful review! We greatly appreciate your kind words and thank you for your continued business! We look forward in having you as our guest again soon!

"Christmas in Amish Country"
Y9906RObarbaras, 07 Janvier 2018

Clean rooms, beautiful lobby, friendly staff, love the pool and hot tub, just wish attached to building especially in the winter but there is a large clean changing area. game room would be nice for younger children. overall great place to stay.

Owner Response, 07 Janvier 2018

Dear Barbara, Thank you for the great review! We greatly appreciate your business and we look forward in having you as our guest again soon!

"Clean and quite"
ivangD4304SC, 07 Janvier 2018

Was a clean and quite stay, probably due to travel season coming to an end. Hotel room was in good order, no funky smells, and shower worked great, especially the drain! Breakfast was good, staff was nice, it was a real nice Best Western.

Owner Response, 07 Janvier 2018

Dear Ivang, Thank you for taking the time to offer us your review! We are delighted to hear you enjoyed your visit with us and we hope you will come visit us again soon!

"New Years"
JJMill123, 06 Janvier 2018

Very pleasant experience. Staff was helpful and friendly. No complaints at all! Room was clean and well stocked with amenities. We would definitely recommend this hotel, restaurant, and spa to other people.

Owner Response, 06 Janvier 2018

Dear JJMill, Thank you for taking the time to offer us your review! We greatly appreciate your kind words toward our staff and hotel and we hope to see you again soon!

"Winter wonderland"
karen081995, 05 Janvier 2018

We felt right at home when we stayed at this hotel from 1/1/18 - 1/4/18. Our room was very nice with 3 separate beds. We also enjoyed the indoor swimming pool and jacuzzi. The hotel hosts were all very friendly and helpful.

Owner Response, 05 Janvier 2018

Dear Karen Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit with us again soon!

"Fantastic place to stay"
llinda679, 03 Janvier 2018

Couldn't ask for a better hotel . Staff is wonderful and eager to please .Very clean . Location is ideal makes it one of the reasons we like it .Restaurant on site . Generous portions. I give it 5 stars

Owner Response, 03 Janvier 2018

Dear Linda Thank you for the wonderful review! We are pleased to hear how much you enjoyed your stay with us and we hope you will come see us again soon

"Another fantastic stay!"
Kimberly K, 02 Janvier 2018

We have celebrated New Years at this property for the past several years. Our family & friends join us and we have a great time. This year was no different. The staff is amazing. Christian and Amanda helped ring in the New Year & we had a blast. I took advantage of the Serenity Spa on property for a facial and Jenna was superb. It was a nice relaxing treat for this busy Mom! Our room was immaculate over the course of our stay and thank you to Stephanie for doing such a great job. We always look forward to our return. My husband Willis upon our arrival walks thru the lobby with a big..."Honey I'm home!" Lol. Its definitely a welcome family feel where the staff goes out of their way to make sure your stay is enjoyable. I would highly recommend.

Owner Response, 02 Janvier 2018

Dear Kimberly, Thank you for the kind words toward our staff and hotel! We are pleased to hear how much you enjoyed your time with us and we look forward in having you as our guest again soon! We greatly appreciate you staying with us !

"Staff"
Michellesowers, 02 Janvier 2018

Look out ladies. There is a staff member that works at the front desk named Ashley and has blond hair. She can be very flirtatious and she did it to my husband. When she seen me she stopped and went to the other side of the desk. I have notified them and did not receive anything back. Guess management doesn't care how their staff treats customers.Not a good way to run a business. When you're guests feel uncomfortable you think they would do something about it. We did have reservations for the end of January but we will be cancelling. We will find another hotel to stay at.

Owner Response, 02 Janvier 2018

Dear Michelle, Thank you for taking the time to offer us your concerns. I apologize if you find any of our staffs behavior inappropriate and I assure you we have addressed your comments with them. I am sorry to hear you will not be staying with us and I thank you for visiting with us.

"Never a disappointment with this hotel!!"
Laura M, 02 Janvier 2018

This hotel and their staff are GEMS!! This is my second time staying at this hotel in 2 months. Yes, I could have stayed at a cheaper hotel buy why mess with perfection. At this hotel, you feel like family. I was pleasantly surprised as well that on New Year's Eve the hotel put out a spread of snacks and other food for their guest who were celebrating the New Year in the lobby playing games and sitting by the fires. My room was spotless, comfortable, and very quiet.

Owner Response, 02 Janvier 2018

Dear Laura Thank you for taking the time to offer us your review! We are delighted to hear how much you enjoyed your stay with us and it was truly our pleasure having you as our guest!

"Another great stay!"
Frederick B, 02 Janvier 2018

We have stayed her multiple times and we keep coming back to the area because of the great stays we have had in the past. The area itself is a great destination but to have this caliber of hotel to stay in makes the trip just so much more enjoyable. Just a nice place to stay, thanks.

Owner Response, 02 Janvier 2018

Dear Frederick, Thank you for the wonderful review! We greatly appreciate your kind words toward our staff and hotel! We look forward in having you as our guest again soon !

"Lost my pajama pants"
Mrs W, 22 Décembre 2017

Even though I lost my pajama pants somewhere in the room, this was a nice place to stay. When I called to see if the pants had been found, the manager was very nice. The room was clean and so was the bathroom.

Owner Response, 22 Décembre 2017

Dear Mrs. W Thank you for taking the time to offer us your review. We greatly appreciate your kind words toward our staff and hotel and we hope to see you again soon!

"Great!"
carolsW2186MI, 19 Décembre 2017

Wonderful, clean room. Great, helpful staff. Coffee,tea and hot chocolate available 24 hours a day. Convenient to shopping. The pool and hot tub area was delightful. Friendly, safe area. I would definitely stay here again.

Owner Response, 19 Décembre 2017

Dear Carols Thank you for the wonderful review! We are delighted you enjoyed your stay and hope you will come visit us again soon.

"Shopping trip"
Judy M, 18 Décembre 2017

Always stay here for our annual shopping trip. Rooms are always nice and clean. Very accommodating and friendly. The restaurant is good and always nice to take a swim and enjoy the hot tub after a full day of shopping.

Owner Response, 18 Décembre 2017

Dear Judy M Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed your stay! We appreciate your kind words and hope to see you again soon

"Home away from home!!!"
FluffsRUs, 14 Décembre 2017

I love this hotel and the staff. They are like family, I've been going there for so long. They bend over backwards to make my stay excellent. Love the workout room, love the restaurant, love the proximity to Kitchen Kettle Village. LOVE THIS PLACE!!!

Owner Response, 14 Décembre 2017

Dear FluffsRUs Thank you for offering us such a great review! Having you as our guest was truly our pleasure! We look forward in having again soon!

"Christmas getaway trip"
LornaBeachwood_NJ, 13 Décembre 2017

I had stayed years ago at this location and was pleased then. Now that a major renovation and additions were added this is a destination! The lobby and rooms are beautiful. They have a spa and restaurant on the premises and a lovely indoor pool area. I would recommend this to all my friends and family who visit the area.

Owner Response, 13 Décembre 2017

Dear lornabeachwood, Thank you for the great review! We are delighted to hear how much you enjoyed your stay with us! We look forward in having you as our guest again soon!

"Anniversary getaway!"
223conniem, 13 Décembre 2017

Love this place!! Will be back in a few weeks. Great couples getaway and a great family place as well. Our grandkids also love it here. Would highly recommend to others. My favorite place in Lancaster.

Owner Response, 13 Décembre 2017

Dear Connie, Thank you for offering us your review! We are pleased to hear how much you enjoyed your stay with us and we hope to see you again soon

"Our Family LOVES it here"
Sarah D, 11 Décembre 2017

We love to stay here at the Best Western. The kids love the pool, and the restaurant. The 2 room suite is perfect for our family as it gives us space to spread out and sleeps all of us comfortably. The staff is friendly and kind. The hotel is located centrally to all the local attractions and is only 45 minutes from Hershey Park and and hour 125 minutes from Sesame Place! We will return soon!

"Best at the Best Western"
G4333GYmelissas, 11 Décembre 2017

My husband and I visited during a weekend getaway and the hotel experience was fantastic. The whole atmosphere is friendly, relaxing and accommodating. We really loved it. The front desk staff was exceptionally friendly and took great care of us. We felt at home from the moment we arrived.

"Leisure vacation"
Gloria W, 02 Décembre 2017

The Best Western Plus Intercourse Village Inn & Suites is located in the heart of the shopping area. You can walk to various shops from this Inn. There is a nice pool located in an outbuilding across from the lobby. They have plenty of parking, and have a restaurant located in the building. Lots to do during your stay here. Our room was comfortable and quiet.

"Wonderful Place to Stay"
870rosemarym, 01 Décembre 2017

We were on a "girls" weekend and picked this Hotel because we had stayed once before on a recommendation. You will not be disappointed. Clean, very friendly staff, excellent service and a warm and comfortable atmosphere. . And a free hot breakfast. Will come back on my next visit.

Owner Response, 01 Décembre 2017

Dear 870rosemarym, Thank you for offering your review! We are delighted you enjoyed your stay with us and hope to see you again soon!

"Best place around!"
F933GBjanetp, 29 Novembre 2017

This hotel is in the perfect location to experience Lancaster County and other areas of Pennsylvania. The hotel is beautiful, food is really good, and a helpful staff to answer every question. Can't go wrong here!

Owner Response, 29 Novembre 2017

Dear F933gbjanetp, Thank you for the wonderful review ! We greatly appreciate your kind words and hope to see you again soon !

"It's a Gem"
BarryF15, 29 Novembre 2017

The hotel is centrally located and in walking distance to many shops.It was extremely clean. The decor was updated. The staff was very friendly and helpful. Overall it was a great value. We would definitely stay there again.

Owner Response, 29 Novembre 2017

Dear Barry F15, Thank you for the great review! We are pleased you enjoyed staying with us and hope to see you again soon!

"Good Trip"
Corrine4, 27 Novembre 2017

Nice clean room, staff was always friendly, pool nice, continental breakfast good. We called on are way to see if room was done early, it was, they let us check in early which was really helpful. Didn't care for the on site restaurant, it was clean but food was not that good and services was really slow without many people in restaurant.

Owner Response, 27 Novembre 2017

Dear Corrine4, Thank you for taking the time to offer us you review. We are pleased to hear you enjoyed your stay with us. I do apologize that our restaurant service fell short of the high standard we require and we hope you will come visit us again,

"Great weekend getaway"
roadtrip411, 26 Novembre 2017

Perfect hotel for a weekend getaway. 1 bedroom suite was large and comfortable. We loved the pool and the rooms were quiet even though there were a lot of kids in the halls. Front desk staff were very accommodating. Location was fine - I was expecting more around based on other reviews but it was a short drive to most things. Very quiet on Sundays as most places are closed but that was fine by Me! Hope to stay here again.

Owner Response, 26 Novembre 2017

Dear Roadtrip411, Thank you for taking the time to offer us your review! We appreciate the kind words toward our staff and hotel and we hope to see you again soon!

"Peaceful getaway"
Vipeace, 26 Novembre 2017

What can I say another wonderful getaway at Best Western Plus at Intercourse PA. 6 years we have been coming to this hotel every spring fora quick over night and every November for a couple of night. I call it my peace getaway. Everyone and the hotel are wonderful. I just can't express how great my stay is with you. My husband and I look forward once again to returning. See you all in the spring. Thank you thank you. ???? The Delaney's

Owner Response, 26 Novembre 2017

Dear Delaney's, We greatly appreciate your kind words toward our staff and hotel. We are delighted to hear how much you enjoyed your stay with us and we truly look forward in having you as our guest again.

"One of the best hotels!"
krsc89, 23 Novembre 2017

This is a great hotel. Friendly staff, very clean, spacious rooms. The in-house restaurant is very good as well. The hotel staff even shipped my iPad back to me after I forgot it in the room. I thought that was amazing, they went above and beyond to ship it back.

"DL from NJ"
Denis L, 22 Novembre 2017

This is a great hotel in the heart of Amish country. It was recently reconstructed as a brand new facility but with maintaining the local look and charm. The staff is great with special recognition for Ashley. She is so friendly and helpful she made our stay special. Highly recommend.

Owner Response, 22 Novembre 2017

Dear DL from NJ, Thank you for taking the time to offer us your great review! We are delighted to hear how much you enjoyed your stay with us and we hope to see you again soon!

"Best in the areaone ."
Sharon F, 20 Novembre 2017

my family and i enjoy going the Lancaster County I have stayed her three times since 2010,the first being before the remodel.i love the friendly servicea nice comfortable ay home feeling.i highly recommend this hotel to every

Owner Response, 20 Novembre 2017

Dear Sharon F, Thank you for taking the time to offer us your review! We greatly appreciate your business and look forward in having you as our guest in the near future.

"Excellent stay"
ScrumpyjackAmerica, 20 Novembre 2017

Very friendly and engaging staff. Exceptionally clean hotel; even with several soccer teams staying for a tournament. Bathroom was one of the cleanest I've seen in a long time. Beds were comfortable. Old Mill Restaurant was slightly above average food and gave great discounts for hotel guests. The only drawback was our room faced the back of the property and did not have any full-close drapes on the windows, which made my wife quite uncomfortable getting changed at when it was dark.

Owner Response, 20 Novembre 2017

Dear ScrumpyjackAmerica Thank you for the wonderful review! We are delighted to hear how much you enjoyed your time with us. Our full close drapes are located behind all our curtains and I apologize if they were difficult to locate. Thank you for staying with us and we hope to see you again soon!

"Hotel stay"
lauriep512, 19 Novembre 2017

Clean, nice hotel with large rooms, close to shopping. Free breakfast, walking distance to shopping village. Free coffee all day and night. Swimming pool and hot tub clean good for kids with basketball court outside entrance for kids to play.

Owner Response, 19 Novembre 2017

Dear lauriep512, Thank you for the great review! We appreciate you business and thank you for staying with us!

"Excellent hotel"
ernieliedtke, 16 Novembre 2017

The rooms in this hotel are very nice. We were lucky and got upgraded to a king suite, which was really nice. The breakfast was really good as well, and was reasonably priced. The location is very convenient to get to the main shopping areas.

"Best Western Hotel"
Jannet S, 14 Novembre 2017

This is the fourth time we have visited this hotel. We love the location, and the hotel is always very nice. This time, however, the service in the restaurant for breakfast was terrible. They were short staffed and we waited over 20 minutes for our breakfast, and didn't receive all of it. The mattress was very hard, and uncomfortable, but we will return again next year. This is our annual trip with very dear friends, and love the shopping and Christmas Shows.

Owner Response, 14 Novembre 2017

Dear Jannet S, Thank you for taking the time to offer us your review! I apologize for the service you received during you breakfast and I will address your concerns with our staff. We do offer pillow tops for our beds to help with comfort and will be happy to make sure you have one for your next stay. We greatly appreciate your business and we hope to see you again soon.

"Amish Country"
188th0mash, 13 Novembre 2017

We wanted to experience the Amish countryside and all it had to offer and decided to stay at the Best Western Plus Hotel in Intercourse, Pa. We could not have been happier. From the moment we arrived at the hotel to the time we departed, we were looked after in a professional, yet very warm and personal manner. We loved everything about our stay here and would definitely stay here again when in the area.

Owner Response, 13 Novembre 2017

Dear 188th0mash, Thank you for taking the time to offer us your great review! We are delighted you enjoyed your stay with us and hope to see you again soon!

"Wonderful hotel"
pat C, 12 Novembre 2017

Took a short two day trip to Lancaster. We normally don't stay over, but were lucky enough to win a gift card for Best Western from AAA. Well maintained hotel. Close to attractions. Would definitely stay there again. Nice breakfast.

Owner Response, 12 Novembre 2017

Dear pat C, Thank you for the great review ! We greatly appreciate your comments and hope to see you again soon!

"Annual Lancaster trip!"
speechteach712, 12 Novembre 2017

We stay here l of the time and love the 3 queen suites. There are 9 of us this week and this hotel fits our needs perfectly ! Our only complaint is that there are no luggage racks so there is no place to put your suitcase . We did not even have the bench that so many other rooms have .

Owner Response, 12 Novembre 2017

Dear speechteach712, Thank you for taking the time to offer us your review! We are pleased to hear you enjoyed your stay with us and hope you will come visit with us again soon!

"Great Getaway in Amish Country!"
marissa v, 08 Novembre 2017

We went for a quick getaway with a group of girls. We were thrilled with this property. The spa was excellent. We received pedicures (only 2 chairs, but worth the wait), however the spa offers a wide range of services. They also had a meditation room where they gave you a small thoughtful snack while your nails dried. The technicians were friendly and kind and had a wealth of information about the area to share. Our room was very clean and roomy with a balcony (facing out to the parking lot). There was a free breakfast included that was very nice and also the hotel provided a coupon for a discounted breakfast if you chose to eat in the attached restaurant. The staff at the hotel were all very helpful and kind. The pool was very clean and inviting as was the hot tub! I would highly recommend this hotel for the rural area it is in.

Owner Response, 08 Novembre 2017

Dear marissa v, Thank you for taking the time to offer us your wonderful review! We are truly delighted to hear how much you enjoyed your time with us and we hope you will come see us again soon!

"Wonderful Hotel"
johnlO8663TF, 07 Novembre 2017

Friendly, helpful staff, clean hotel, great breakfast (much more than "continental"), good internet, pleasant lobby. Very nice rooms. Nice pool and whirlpool and good exercise room. I would absolutely stay here again - very satisfied!

Owner Response, 07 Novembre 2017

Dear johnlO8663TF, Thank you for taking the time to offer us your wonderful review! We are pleased to hear you enjoyed your time with us and we hope to see you again soon!

"Very impressed with this property."
Linda T, 05 Novembre 2017

We have not stayed with Best Western for some time and we were very impressed with this property. The facilities were extremely neat and clean. The room was very comfortable and very clean. Upon arrival, we were greeted at the front desk. She took the time to explain the area nearby and we were given coupons for the restaurant and nearby shops. We used the work-out facilities and the pool. If you are touring the adorable town of Intercourse, PA, this is the place to stay. You can walk to everything. Would definitely stay here again.

Owner Response, 05 Novembre 2017

Dear Linda T, Thank you for the great review! We are delighted to hear how much you enjoyed your time with us and hope to see you again soon!

"Looking for a hotel in the middle of all the action, this one is a must see"
John Y, 05 Novembre 2017

Hotel staff was very friendly and helpful. Hotel was spotless, everything is very clean and well maintained. The rooms are spacious and beds are very comfortable. Pool and hot tub are in a building across from the hotel and were very nice. Parking was not an issue. Free continental breakfast was very good but you have to time it right, they moved it from the restaurant to the hotel meeting room which does not have enough room when the bus people all come down at one time. An easy walk to Kettle Kitchen Village Shops and other shops in the area. A very enjoyable weekend.

Owner Response, 05 Novembre 2017

Dear John Y, Thank you for taking the time to offer us your review! We are pleased to hear how much you enjoyed your stay with us and we hope to see you again soon!

"Wonderful getaway"
W6825KYmaria, 05 Novembre 2017

The staff was wonderful. Very comfortable accommodations. Restaurant was very good. Breakfast was tasty. All in all, my favorite place to stay in Intercourse when I come shopping at the quilt shops with my quilting friends.

Owner Response, 05 Novembre 2017

Dear W6825KYmaria, Thank you for taking the time to offer us your review! We appreciate your business and hope you will come visit with us again soon!

"Wonderful Stay!"
N944TLkarens, 02 Novembre 2017

Absolutely the best time I've stayed at a hotel. Great room, delicious and plentiful breakfast, wonderful staff. This was my first girlfriend weekend with two friends and the overall experience (hotel, location, food) was amazing. We also ate dinner in the hotel restaurant. So good. My husband and I have eaten at the restaurant on previous occasions and also found the food delicious and plentiful (and not expensive).

"The best place to stay"
IANHOL, 02 Novembre 2017

We have stayed at several other hotels over the past 30 years but this is always our first choice when rooms are available. You will find a pleasant staff from the housekeepers to the front office who make you feel like it is there pleasure to serve you. Everything is so clean and that's so important to us. Pool and hot tub are amazing - having a walking disability and having double rails and shallow steps into the pool and hot tub area are a bonus for me. Ample soft towels are always available in pool area as well as a changing room. There is a restaurant attached where you can purchase meals using coupons given to you @check-in. The food is adequate but not exceptional in our opinion. Lovely areas in lobby to enjoy the fireplaces.We were in 2 room suite this time with a roll-in shower which suited me so well. All in all this is the a wonderful place for some rest & relaxation.

"EXCELLENT HOTEL"
Erwin S, 01 Novembre 2017

Christian who check me in was extremely helpful. He knows his job very well and very professional. I really appreciate him for giving us an extra mile to help me celebrate my wife's birthday by giving us a free upgrade. That was so great of him, so thank you really. I give him two thumbs up for the job well down! Tina, our server from the restaurant was also EXCELLENT!!!! Definitely we will be back. THIS HOTEL IS A GEM FOR BEST WESTERN!!!!

Owner Response, 01 Novembre 2017

Dear Erwin S, Thank you for the great review! We are delighted to hear how well our staff was able to assist you during your stay with us and we look forward to seeing you again soon!

"Great place to stay!"
Rich A, 31 Octobre 2017

Excellent hotel in a great location. However, it's the staff that made the weekend winderful. They were not only incredibly accommodating, they were a joy to talk to. Really made us feel truly at home.

Owner Response, 31 Octobre 2017

Dear Rich A, I want to thank you for your wonderful review! We strive to have our (customers) feel and realize they are truly our guest and we are delighted to hear your stay was enjoyable! We look forward in having you as our guest again in the near future!

"Wonderful experience!"
cherylhD2436JI, 30 Octobre 2017

My only complaint was we didn't get to stay longer. Ashley at the front desk instantly made us feel welcome and made check in a pleasure. King suite very nice and roomy. Free breakfast was very satisfying and breakfast area very clean and well organized.

Owner Response, 30 Octobre 2017

Dear cherylhD2436JI, Thank you for taking the time to offer us your outstanding review! We are delighted to hear how much our staff was able to assist you and how well you enjoyed our breakfast. We hope to see you again soon!

"Great location"
Itsmyopinon, 26 Octobre 2017

Nice clean rooms, with helpful friendly staff. The hotel is located within walking distance of town and about 25 minutes from Lancaster and the outlet malls. The quality of the continental breakfast was fair. There was a good variety but the food lacked taste. We would stay there again.

"Sue W"
suzyq718, 24 Octobre 2017

Beautiful, clean hotel, great for our family weekend getaway! The kids really enjoyed the indoor pool. We would definitely return here on our next trip to Lancaster. The decor is so welcoming and it really felt like home

Owner Response, 24 Octobre 2017

Dear suzyq718, Thank you for taking the time to offer us your great review! We appreciate the kind words toward our hotel and we hope to see you again soon.

"best best western"
newjerseyfamily2013, 24 Octobre 2017

excellent facility stayed here many times with no problems the in house restaurant is excellent as is the free breakfast room.you could never find a better pool and hot tub,it in a separate building there is always hot coffee in the lobby with a nice fire place to see at.

Owner Response, 24 Octobre 2017

Dear newjerseyfamily2013, Thank you for the wonderful review! We are delighted you enjoyed your stay with us and we look forward in having you as our guest again in the near future

"Short trip to Intercourse, PA"
Wiz W, 23 Octobre 2017

I took my wife for a short get-a-way to Intercourse, PA. We chose the Best Western Intercourse Village on the recommendation of a good Friend. The Hotel location in great, right in the center of the village with easy walking to the area stores and attraction. The hotel reception and check-in was very quick and the young lady at the desk was very friendly and helpful. The room was nice, extremely clean and well laid out. We had a queen room, with 2 queen beds which were extremely comfortable. The room was a neat as the first day of arrival every day when we returned. The continental breakfast was much more that the normal "continental" breakfast. The breakfast selections alternated every other day. One day would be scrambled eggs with large sausages and potatoes. There was also a selection of bread to toast and muffins and bagels, fresh yogurt, fresh fruit, oatmeal and cold cereals plus coffee, tea, white and chocolate milk and juices. every other day the choices would change to sausage patties and French toast sticks instead of the potatoes. The Old Mill restaurant attached had very good food that was near home cooking. the staff was very good We had a great stay and highly recommend the hotel.

"Clean, comfortable, friendly hotel"
deborahv576, 23 Octobre 2017

My daughter and I had a three day stay in Lancaster County. This hotel was recommended to us, and we would gladly recommend it to anyone else. The beds were comfortable; everything was clean; the staff was friendly and helpful; and there was lots of comfortable seating in the lobby. The location was handy to many of the things we wanted to do in the area. Kitchen Kettle Village was a 5 minute walk away.

Owner Response, 23 Octobre 2017

Dear deborahv576, Thank you for taking the time to offer us your great review. We appreciate your business and look forward in having you as our guest again in the near future.

"Vacation"
Asoka S, 19 Octobre 2017

Excellent hotel in great location. I have stayed at this hotel almost every year during the last 20 years or so. It was much smaller when I first stayed there. Great service and very clean and quiet. Now it has grown in size and popularity tremendously. And they truly have earned it. And feels safe and secure. They offer great deals and give upgrades even without asking for it. I booked one room. When I arrived they had given me a two room suite with a patio, and garden. WOW !

"Vacation "
User, 19 Octobre 2017

My stay at Best Western in Pennsylvania was excellent. The Staff was professional, courteous and accommodating to meet our needs. Best of all the rooms were immaculately clean. I would highly recommend this facility for a fun vacation.

"Very Nice Place to Stay"
Edgar A, 19 Octobre 2017

Staff is very nice, the rooms are clean and comfortable. The restaurant has very good food with a lot of local items. Their meats, bread and baked goods come from other local business. We ate at least two meals a day there.

"Best Hotel Ever"
Barbara F, 16 Octobre 2017

This is one of the best hotels we have stayed in. LOVE IT LOVE IT LOVE IT! We have stayed in many hotels but love this one the best and come back here as often as possible. Lancaster County is a beautiful place to visit and this Best Western in Intercourse is one of the best. Clean Clean Clean which is so important in this day and age and nothing is too much for the people at the hotel front desk. After staying here for many years, the friendly manner or appearance and clean rooms has never changed. Please keep up the good work and we will return.

Owner Response, 16 Octobre 2017

Dear Barbara, Thank you for taking the time to offer us your wonderful review. We are delighted to hear how much you enjoyed your stay with us and we hope you will come visit with us again soon!

"Home Away From Home"
Meg G, 16 Octobre 2017

We have come to love staying at this Hotel. Clean, beautiful pool, private patio and super friendly, professional staff to go with it! Location is conveniently located within walking distance to Kitchen Kettle Village.

Owner Response, 16 Octobre 2017

Dear Meg G, Thank you for the kind words toward our staff and hotel. We greatly appreciate your business and look forward in having you as our guest in the near future.

"Nice surprise"
cher-real16, 11 Octobre 2017

We have never stayed at a Best Western, and we were pleasantly surprised. My husband and I stayed here for the weekend for a nearby wedding. Check in was quick and easy. Room was clean. We loved the hot tub and indoor pool. However when we called for more pool towels, we were told there were no more towels. We had to share one towel which was a bummer. Breakfast was satisfying. Nothing over the top. A quick and convenient way to start the day. Overall, nice place. We would recommend and would stay there again.

"Very Satisfied guest"
594cathy, 10 Octobre 2017

This property was very clean and the staff were very professional and courteous. I would definitely recommend. We will stay there again. This is the second year that we stayed at this property and we were once again very pleased.

Owner Response, 10 Octobre 2017

Dear 594cathy, Thank you for the wonderful review! We greatly appreciate your business and we hope to see you again soon.

"Upgraded Motel"
Fred M, 09 Octobre 2017

Excellent stay, extremely clean with many upgrades. Only complaint at all (although minor) was that we were looking forward to making our own waffles at breakfast as the other motels do. Rooms very homey and loved that we could sit outside privately from our room and enjoy the horse and buggys.

Owner Response, 09 Octobre 2017

Dear Fred M, Thank you for taking the time to offer us your great review! We appreciate your business and we will use your comments when developing our menu options. Thank you for staying with us and we hope to see you again soon

"Very Pleasant 1 Night Stay"
Dale E, 08 Octobre 2017

My husband and I stayed at this hotel 10-06-2017 while on an extensive trip to the East Coast of MA. We wanted to see Lancaster County. The hotel has a wonderfully welcoming lobby offering unlimited coffee and other comfort pleasantries. Check in was very easy and the ladies were very welcoming and helpful. Our room was everything we wished for, clean and a great bed. Our arrival was a bit late for us as seniors after a long day of traveling so we chose to eat at the on site Ole Mill Restaurant. Our service was a bit slower than we would have liked but they were extremely busy. Our food was very well prepared and delicious. We choose the continental breakfast the following morning and found it to be very adequate and pleasing. The property appeared to be appealing to all ages. If ever in PA again, we would definitely stay at this property.

Owner Response, 08 Octobre 2017

Dear Dale E, Thank you for the wonderful review! We are delighted to hear how much you enjoyed your stay with us and hope you will stay with us again soon.

"Good visit--great place"
O8792RTdavidl, 08 Octobre 2017

We went to the BW with some friends and thoroughly enjoyed our stay. The motel is near to a lot of shopping areas with some great places to browse and buy. We loved he surrounding area, with the Amish farms and friendly people.

Owner Response, 08 Octobre 2017

Dear O8792RTdavidl, Thank you for taking the time to offer us your review. We greatly appreciate your business and hope to see you again soon.

"Weekend getaway"
bepc10, 03 Octobre 2017

Very clean and comfortable hotel. Great restaurant attached as well for breakfast. They gave us a voucher for a breakfast but for a nominal fee we were able to upgrade to something different. Played cards at a table in the lobby with the kids - lots of fun. Nice little workout room too.

"Great Getaway"
AggieGreenLane, 02 Octobre 2017

We stayed overnight at this Best Western in Intercourse Village after a wedding that was held in location nearby. The staff was welcoming and efficient in checking us in on our evening arrival. Our room was spotless, well appointed, and comfortable. A hand written welcome note from our room maid was on the bedside table! It was very quiet for sleeping. Upon opening the blind in the morning an Amish buggy was seen passing by. We chose to have breakfast at the on site restaurant, using the 30% off coupon provided at checking. It has great menu choices, attentive service, and again very pleasant and welcoming staff. The food was quiet fresh and delicious. This hotel is very convenient to launch some Amish country sight seeing or shopping. We will definitely stay here again!

"Great Stay"
markdR1337EB, 02 Octobre 2017

Great Hotel, Clean. Friendly and helpful staff. The location was ideal for seeing and doing all there was in Intercourse, PA. I would recommend this hotel to friends and will definitely stay here again.

"Nice place in heart of Incourse Pa"
Tammygskipper, 01 Octobre 2017

Excellent place in heart of town. Nice clean comfortable rooms great free breakfast Easy walk to shopping and able to see all horse and buggies are out on Sunday afternoon. Would stay again if in area.

Owner Response, 01 Octobre 2017

Dear Tammygskipper, Thank you for taking the time to offer us your nice review. We greatly appreciate your business and hope to see you again soon.

"Overnight getaway"
A4721ZAjeffc, 01 Octobre 2017

Great hotel. Clean comfortable large room. Great whirlpool. Very good breakfast. Nice pool. Very quiet and relaxing. Would stay again of on thr area. Shopping right down the street. Plenty of restaurants nearby.

Owner Response, 01 Octobre 2017

Dear A4721ZAjeffc, Thank you for the wonderful review. We are delighted to hear how much you enjoyed some of our many amenities. We appreciate your business and hope to see you again soon.

"Nice place to stay!"
Sandra K, 26 Septembre 2017

We stayed here for one night while we visited the shops in the area. It's very nice, updated, and had the cleanest bathtub I've ever seen. Don't recall the name of the young lady at the front desk (young, blond) but she was so welcoming and friendly! The restaurant was busy and they seemed to be woefully understaffed. There aren't many restaurant choices very close, and they close early. The staff was wonderful but they were clearly overburdened. Staff up! The food was ok. I'd like whoever cleans their bathrooms to come to.my house and clean!

"Great Stay!"
marianne13, 25 Septembre 2017

My husband, baby and I spent 3 nights at this hotel. The room was very modern and clean, and the location was perfect. The restaurant was also very convenient and had good breakfast, lunch and dinner items. The pool is located in a separate building and is also kept very clean. Customer service was also great!

"delightful experience"
dykstracarol, 25 Septembre 2017

The location of this hotel, its ambiance and service, its cleanliness were all excellent. We enjoyed our visit immensely! It's an ideal resting place to experience Amish country in Intercourse, Pennsylvania!

"Favorite stop in Amish country"
danielpX7060XK, 24 Septembre 2017

This is the third time my wife and I have stayed at this Inn. We were impressed on our first visit, and still are. Comfort and amenities make this a great stop when passing through the Amish country to shop.

"Awesome place to stay"
Francine C, 23 Septembre 2017

Thank you so much to the staff at this Best Western,you make staying here a pleasure everytime!! Your internet service makes it nice to due business. Love the restaurant! And the cleanliness of the rooms.

Owner Response, 23 Septembre 2017

Dear Francine C, Thank you for the great review! We are delighted to hear how much you enjoyed your time with us and look forward in having you as our guest in the near future.

"Lovely"
Q8793GTdianes, 21 Septembre 2017

I stayed here while attending a family wedding in the area. I was very impressed. This hotel had wonderful amenities while maintaining the charm and quaintness of a small inn. Very in tune with the surrounding area. Will come to visit again.

"BW was the Best."
joycehZ8922HI, 20 Septembre 2017

We were in a spacious room and the cleanliness can't be any better. There are so many things to do in the area and restraunts galore. Entertainment is available whether it is a movie, play or show. And don't forget the shopping!

Owner Response, 20 Septembre 2017

Dear joycehZ8922HI, Thank you for taking the time to offer us your review. We greatly appreciate the kind words toward our hotel and we look forward in having you as our guest in the near future.

"Great Property with a Central Location"
rmart82, 20 Septembre 2017

This is the best property in the area to stay. The staff is friendly, the hotel and rooms are clean and the location is great. You are within walking distance of several shopping areas and are only a short drive to most must see places!

Owner Response, 20 Septembre 2017

Dear rmart82, Thank you for the wonderful review. We are pleased to hear how much you enjoyed your stay and hope to see you again soon.

"Lancaster is a great place"
Linda Y, 19 Septembre 2017

Very nice place, very friendly staff, lovely breakfast, easy to get to stores and kitchen kettle. The room was nice with a outside bench to sit in the evening. Stayed here before and would stay again.

Owner Response, 19 Septembre 2017

Dear Linda Y, Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed your stay with us and look forward to seeing you again soon.

"Best Western Intercourse PA"
572everettk, 19 Septembre 2017

wonderful location, facility and staff beyond compare. Friendly and helpful, with a great restaurant at reasonable prices on the premises. The guest rooms are well set up and comfortable, with proper amenities. The lobby area is comfortable and invites casual meetings. Should you be fortunate to meet the front desk clerk "Addison", she is priceless and will assist you in any way that she can.

"Very, very, nice"
Lori H, 12 Septembre 2017

Was very pleased with this hotel. Best Western is always a good bet. This hotel was very clean, quiet, the staff was very friendly. The pool and hot tub were great. Will definitely stay here again if in the area.

"Great time!"
PhiladelphiaPolly, 12 Septembre 2017

Our family had a great time as always at Bestwestern Intercourse. This was an adult only weekend but it also serves as are our get together with the grandkids .very clean and family friendly. The pool and hot rub help us relax after a full day of shopping and entertainment. Bei g a rewards member we also enjoyed the breakfast offer us. Plenty of choices. Fruit, juice ,eggs bread selection, cereal and more. Staff is friendly and helpful. We look forward to visiting again soon.

"Friendly hotel"
Barry C, 11 Septembre 2017

We've stayed at the Best Western Intercourse Hotel a few times. They've upgraded the rooms a bit this time. The staff is friendly and accommodating. The hotel is in the heart of Amish country. In the evening it's quiet and enjoyable. The only down side was our room. That's not to say it wasn't enjoyable, however, we found the bed very hard as did our daughter and son-in-law in their room. And upon arriving we noticed a few pieces of hair on the top of the toilet tank. I notified the desk and it was cleaned. Overall it was a pleasant visit.

"Hotel Stay"
Y9020GQanthonyc, 10 Septembre 2017

Very pleasant stay and very pleasant staff. Excellent cleanliness in every area of hotel. Very convenient location of hotel; close to Kitchen Kettle Village and other Lancaster attractions. Highly recommended!

"Clean, good location."
jack p, 10 Septembre 2017

Hotel and room were very clean, which is always my #1 priority. Room was nice, bathroom well stocked and super clean. Bed was comfortable. We were running the Bird-In-Hand 1/2 marathon and wanted to come back after and shower, we asked for late checkout in the morning and they were very accommodating. We would certainly come back.

"Satisfied..Enjoyable"
angelbaby3, 06 Septembre 2017

Very nice stay..Will go back for sure..Love the seperate building with nice sized pool and hot tub..The staff is great! We did breakfast in the restaurant and the free breakfast buffet..both were good..Hoping to go back very soon

Owner Response, 06 Septembre 2017

Dear angelbaby3, Thank you for taking the time to offer us your wonderful review. We greatly appreciate your kind words toward our hotel. We hope you will come visit with us again soon.

"Amazing!"
Heather H, 06 Septembre 2017

If you are visiting Lancaster this is the place to stay! Super friendly staff, clean rooms, a restaurant on site and a full coffee/latee bar in the hotel lobby. I appreciated everything about my stay here and the staff couldn't have been more helpful. My husband and I will be back here again and we are so happy we decided to stay at this location. Thank you!

Owner Response, 06 Septembre 2017

Dear Heather H, Thank you for the great review! We are delighted to hear you enjoyed some of our many amenities and we look forward in having you as our guest in the near future.

"Awesome Experience"
abrahamk823, 05 Septembre 2017

Amazing food, nice and clean rooms, helpful desk. kids loved the pool, and the location was perfect in the center of Amish town. WiFi wasn't working but since it was a short stay i didn't care about it. will definitely come again!!!

Owner Response, 05 Septembre 2017

Dear abrahamk823, Thank you for the wonderful review. We are pleased to hear how much you enjoyed your stay with us and look forward in having you a our guest in the near future.

"Better than expected for BW"
karenacee, 05 Septembre 2017

I haven't stayed at BW for some time and thought they were less "nice" than Hamptons and such. I was wrong, at least in this case. The hotel was very nice, rooms were very clean and décor lovely. The staff was super friendly as I asked a zillion questions about restaurants, directions, things to do. They have a lot of information right at the desk...just ask. The pool was really nice...you have to walk outside very briefly but it was a very large space and had a hot tub too. Plenty of room for a lot of swimmers. PLUS...THE BEST PART...IT WAS THE WARMEST POOL I"VE EVER SWAM IN AT A HOTEL! The only reason I didn't give this 5 stars was the breakfast. It was a bit lacking and repetitive the 3 days we were there. Sufficient by all means but variety would have been nice. NOTE: They give you a small breakfast voucher at check in for 2 items in the restaurant...YOU MUST ASK for the breakfast buffet voucher instead that is more typical of an included breakfast. Again, I will say the hotel was quick to offer that to us without hesitation. I'd definitely stay here again!

Owner Response, 05 Septembre 2017

Dear karenacee, Thank you for taking the time to offer us your review. We are delighted to hear how much you enjoyed our hotel and staff. We greatly appreciate your business and hope you will come visit us again soon.

"Great Time"
russell28386, 05 Septembre 2017

The motel was located in the heart of Intercourse Pa, within walking distance of the shops and restaurants, there was a restaurant of site, and a large indoor pool area. The rooms were nice and clean beds were comfortable. The lobby was amazing with the fire place.

"Great place to relax"
annettew84, 29 Août 2017

Good location staff were very friendly and helpful clean and comfortable. Food was good at the restaurant and the breakfast was also good. Would definitely stay here again so much close by to do. Lots of shops

Owner Response, 29 Août 2017

Dear Annettew84, Thank you for taking the time to offer us your review.We greatly appreciate your business and hope you will come visit us again soon.

"Best Western at its Best"
emsafier, 29 Août 2017

Our stay was pleasant, relaxed and overall felt welcomed and everyone went out of their way to ensure our stay was a great experience. Would highly recommend staying at this hotel when in the Lancaster region. It is situated in the heart of Intercourse and in close proximity to everything you will want to do while staying. In fact it is a short walk to Kettle Village.

"Very Clean - Very Friendly Staff"
177trishag, 29 Août 2017

I was thankful to find that everyplace we visited, from the hotel lobby to the pool to the restaurant (and, of course, our room) was very clean. I did not have any reservations about sleeping under the covers (an unfortunately situation that I've faced at other hotels). In addition to the level of cleanliness, I was extremely impressed by the friendly staff; even people that we passed by in the hallway smiled (genuine smiles, not, "I have to do this or the boss will be mad" smile) and said hello.

Owner Response, 29 Août 2017

Dear 177trishag, Thank you for taking the time to offer us your wonderful review.We are delighted you enjoyed your stay with us and we hope to see you again soon.

"One night in Amish Country"
Carolina B, 28 Août 2017

This was a last minute weekend getaway. We couldn't be happier with our choice to stay at this hotel. We are a family of 6. 2 boys and 2 girls. The 2 bedroom suite was awesome with enough room for everyone. Only 1 bathroom but an extra sink outside of it, which made it easier for everyone to get ready. The room also has a microwave and a fridge and that was very useful as well. The pool was fantastic too!! Breakfast was plentiful and delicious. The location was prime. Right in the middle of everything. Pretty much all walking distance. We will recommend this hotel to anyone in the future.

Owner Response, 28 Août 2017

Dear Carolina B, Thank you for the wonderful review of our hotel. We greatly appreciate you taking the time to offer your comments and for staying with us. We hope you come visit with again soon.

"Serenity alone won us over!"
grneyz67, 28 Août 2017

We recommend this hotel to anyone that wants to get away and enjoy a little R&R. Hotel was beautiful inside and out, people who worked there are wonderful! We def will return! Just sitting outside listening to the crickets at night made us want to come back to this wonderful rustic hotel in Intercourse PA

"Great location...Beautiful hotel."
Randy Y, 24 Août 2017

The hotel is located a short walk away from Kitchen Kettle Village just outside of the high traffic area. The King Suite that we stayed in was spacious, clean and updated. There is plenty of on-site parking. The staff is friendly and accommodating. The only negative to this hotel is the on-site restaurant. We went for a late lunch (around 3:30 p.m.) and decided to order something fast (LOL) - a bacon cheeseburger and a French Dip. There were only three other tables that were occupied at the time and everyone had already been served. Imagine our amazement when it took a 1/2 hour to get our order. The carrots that were placed on the French Dip plate were slimy and the bacon cheeseburger was served w/o the bacon. When I mentioned the omission to our server, she brought me a plate of two slices of cold bacon. The fries that were served with the burger were obviously frozen and then deep fried. You would think that being in the heart of farm country, the restaurant would use fresh ingredients. We decided not to take advantage of the "free" breakfast the next day because we didn't want to wait another 1/2 hour for eggs and toast. The restaurant definitely needs a visit from Gordon Ramsay.

"Nice"
macQ4475YE, 22 Août 2017

Nice and clean hotel. Close to all attractions and shops. Don't waste your time at the restaurant though, our service was extremely s l o w. Many other meal options out there. Overall nice hotel with indoor pool

Owner Response, 22 Août 2017

Dear macQ4475YE, Thank you for the nice review of our hotel. I would like to apologize for the slow service you received during your meal with us and will use your comments to help make improvements to our service. We hope you will visit with us again soon.

"Quiet week away r&r"
Bill K, 22 Août 2017

We have stayed here for 8 years always a great stay. Close to shopping ,wineries, real amish experience. The amish furniture is to die for not toward on the wallet. Top notch service every where' Plenty of amish food it is not bad . Old style shopping all in walking distance . Park your car at the hotel and walk . Across the street is all you need to do.

Owner Response, 22 Août 2017

Dear Bill K, Thank you for taking the time to offer us your wonderful review. We greatly appreciate the kind words and we hope you will come visit with again soon.

"Great Place To Stay"
540kandit, 21 Août 2017

This is the second time I have stayed here since their remodel and we LOVE it! I love how it is so close to town, we took our toddler out for a walk every day, close to Kitchen Kettle- the pool is nice, the grounds are beautiful - the staff is awesome!! We will come back and stay here again!

Owner Response, 21 Août 2017

Dear 540kandit, Thank you for the wonderful review. We are delighted to hear how much you enjoyed your stay with us and hope to see you again soon.

"A most comfortable time of peace and tranquil!!"
gr1649, 20 Août 2017

Best Western Plus is a beautiful place to stay with your family. The complimentary breakfast is good, along with the 24 hour hot tea and hot chocolate. Kettle Village is 2 minutes away for your shopping needs.

Owner Response, 20 Août 2017

Dear Gr1649, Thank you for taking the time to offer us your review. We greatly appreciate your business and hope you will come see us again soon.

"Best Western IS the BEST!"
FluffsRUs, 16 Août 2017

Love staying here during my visits to the Amish. I won't stay anywhere else! The staff is always friendly and helpful. Best Western, Intercourse PA is home away from home for me. Serenity Day Spa is excellent.

"Wonderful"
nmsdfw, 16 Août 2017

This is the second time we have stayed at this hotel. This time we brought our teenaged grandson, who really enjoyed the pool. We had a 2 room suite which was perfect for our needs, as the bathroom was between the rooms & there were doors for privacy. The location is very convenient & close enough to enjoy the sites without feeling you are in the commercial areas of Lancaster. The staff was wonderful & very helpful. The breakfast buffet was new this year & convenient for rewards members. We love this hotel & plan to visit many times, as it is not too far for a short getaway.

"Home away from home"
Theparkers2017, 16 Août 2017

We have traveled quite a bit in the past few years during our retirement and have found the Best Western Plus Intercourse Village Inn & Suites at the top of the list of places to stay. The staff is just exceptional and goes out of their way to see that you enjoy your stay. The facilities are top of the line from the restaurant, rooms, and indoor pool.

"Get away!"
gds1125, 15 Août 2017

We arrived on a Sunday, check in was at 4 PM. Were greeted right away by a friendly front desk employee. They had 2 women here, which helped not having to wait to check in. Checked into our room, clean and neat. We had a small patio that had a bench on it. Our room had 2 queen beds. Beds were comfortable, just wish they had a choice of pillows since all ours were soft, my husband said they were great, I prefer firmer pillows. Our room had a refrig, and microwave. We received breakfast with our 2 night stay at their restaurant attached to the hotel. Monday morning, we were seated right away, but waited 15 min for a waitress and an additional 20 min for our food to come out. At the time we were seated, it was only half full. It was plentiful and kept us full all day. Tuesday breakfast went much better. Again, half full restaurant. Seated again right away, and waitress and food came out much faster. I liked the room set up very much. When we walked in, there was the bathroom, then the beds. This enabled any noise outside in the hallways to be a minimum. I never heard voices or any running up and down the hallway. Pool is in another building, and they have a basketball hoop, ( just ask front desk for a ball). Parking lot was plenty. Location is great.

Owner Response, 15 Août 2017

Dear Gds1125, Thank you for the great review. We are delighted you and your family enjoyed some of our amenities during your stay. We appreciate your business and hope to see you again soon.

"Friendly and Clean"
378kareny, 15 Août 2017

We stayed at this hotel for leisure. The staff were friendly. The room was clean and comfortable. The beds were very comfortable. Nice attractions near by. The on site restaurant has adequate menu to offer a nice variety.

Owner Response, 15 Août 2017

Dear 378kareny, Thank you for taking the time to offer us your review. We appreciate your favorable comments and hope to see you again soon.

"Fantastic Stay!"
SuperPlanner98, 10 Août 2017

This is the first time we have stayed here. It was a last minute trip and lucked out getting a room. It was on the first floor with a cute outside patio with a bench. The room was very clean. It was quiet and just a really nice stay. There is a nice indoor pool but we were too tired to swim. The staff was very polite and helpful. We will definitely stay here again!

"Great Hotel with 2 Choices for Amazing Continental Breakfasts!"
Maura W, 10 Août 2017

This was the perfect location for our trip - we went to sight and sound theater, rode Strasburg railroad, went to Cherry Crest Adventure Farm - and then in the evenings enjoyed the pool and hot tub at the hotel. You can either eat at the Old Mill Restaurant for complimentary breakfast (you get a lot of food!) or you can eat in the buffet style room for Best Western Rewards members - also great selection of food. All of the staff were very friendly and helpful. This place is very clean and I'd come back again and again.

"Lancaster Surprise!"
Hirshj, 09 Août 2017

Nestled in the midst of Pennsyvania Dutch Country is this really nice, quick, well maintained beautiful property-Best Western Plus Hotel. We have come to find this place accommodating in every way; the rooms are nice,y appointed and immaculate; the location is perfect and near shopping and food within walking distance; but most impressive is the staff that are friendly, helpful and a step above mire employees. They want you to enjoy your visit and you actually cone to feel your staying at thier home, not just a hotel where they work! Surprise to find this kind of caring and interest in the guests...not your typical hotel.

"Great hotel and restaurant"
MarieAppel, 08 Août 2017

We stayed in a queen suite that was perfect for us and our 3 young grandchildren. The staff was friendly, courteous, and professional. The Olde Mill Restaurant served delicious, healthy food. We ate dinner and breakfast here, and both the wait and kitchen staffs went above and beyond to prepare tasty meals that the kids with food allergies could eat. Great experience overall -- would definitely stay here again.

"Very clean!"
garycS7550QT, 08 Août 2017

This hotel was awesome! The staff is terrific, the pool was warm, and we had very clean rooms. Breakfast was just enough and the hotel's location was excellent. Would highly recommend this hotel to anyone visiting the beautiful Lancaster area.

"Stay at best western"
josephpC7757KU, 03 Août 2017

Very friendly and professional staff. Pool and hot tube was great and very clean. Breakfast was very good but not great. Some motels have been better. Thankful for the luggage carts that were very available.

"July stay"
Sue F, 02 Août 2017

Stayed st this hotel whilst visiting the area for 3 days. Superb hotel, location great for our needs. Immaculately clean and great room layout. Would go as far to say this is probably one of the best hotels I've stayed in, would certainly use again.

"Girls outing"
sjott2922, 02 Août 2017

The hotel staff was very helpful and friendly. We especially appreciated the help of Christian and Ashley when we checked in. Christian even helped us push the luggage cart to our room. The room was a 2 room suite which was great for 4 of us.

"Beautiful place to stay"
junolo2017, 01 Août 2017

Everyone on the staff extremely nice and helpful. Excellent acomodations for a very reasonable price. Restaurant affordable and delicious food. Had stayed here prior to the remodel and was extremely impressed. walking distance to Kitchen Kettle Village and many other shops. A short drive to many popular attractions.

Owner Response, 01 Août 2017

Dear Junolo2017, Thank you for the wonderful review. We are delighted you enjoyed our newer hotel and hope to see you again soon.

"Beautiful Hotel, Excellent Service"
kayr0nt, 01 Août 2017

My family recently stayed at the Best Western Plus in Intercourse pa for a family reunion, we were a group of 41 people ranging in age from 2 to 90. Most of us arrived at the hotel at the same time and check in was smooth and easy. the rooms were comfortable and clean, the staff was helpful and friendly. I would recommend this hotel to anyone staying in this area it is close to shopping, restaurants, and other activities.

Owner Response, 01 Août 2017

Dear kayr0nt, Thank you for the wonderful review and it was our pleasure having you as our guest. We hope to see you again soon.

"Just the Best!!!!"
Teresa F, 25 Juillet 2017

Best Western is just the best, as far as I'm concerned!!!! I wouldn't stay anywhere else while I'm in Lancaster. Their staff is friendly, facility beautiful, and the cleanliness is noticeable! We'll definitely return on our next trip to Lancaster.

Owner Response, 25 Juillet 2017

Dear Teresa F, We are delighted you enjoyed your time with us. We greatly appreciate the kind words toward our staff and hotel. We look forward in having you as our guest again soon.

"A great night stay!"
cynthiasI4280MT, 25 Juillet 2017

We needed a place to stay in Lancaster County and the Best Western Plus in Intercourse, PA was highly rated on Trip Advisor. The customer rating was exactly correct! The staff was professional, yet friendly which can be a difficult point to achieve. The hotel was extremely clean and odor free which is very important to us. I will stay in this hotel again if I can get a reservation. They seem to sell out quickly because of the excellent service and extreme cleanliness.

Owner Response, 25 Juillet 2017

Dear CynthiasI4280MT, Thank you for the great review from your recent stay with us. We are pleased you enjoyed your time with us and we look forward in having you as our guest again soon.

"perfect place to stay"
duncanc530, 24 Juillet 2017

this was an excellent hotel with large rooms which were well cared for. A very polite staff. The restaurant had really excellent food with a large choice of items. I had been really hopeful that this inn would help my grandchildren experience what is "Pennsylvania Dutch" and I was happy thatthis was the case.

Owner Response, 24 Juillet 2017

Dear Duncanc530, Thank you for taking the time to offer us your comments. We are very pleased to hear you enjoyed your stay with us and we look forward in having you as our guest again soon.

"Wonderful hotel!"
143jeannep, 24 Juillet 2017

This is a wonderful place to stay! The hotel is clean, the staff so helpful, and the location is perfect for Lancaster County sights and shopping. The attached restaurant serves a delicious breakfast, with many Amish specialties. It looks to be where the locals eat, too!

Owner Response, 24 Juillet 2017

Dear 143jeannep, Thank you for your kind review and for staying with us. We look forward in having you as our guest in the near future.

"New amenity "
ReeRee65, 24 Juillet 2017

We stay here several times a year. The staff is always friendly and the hotel is clean. It has an indoor pool a few steps across the parking lot, a spa, an attached restaurant, a coffee bar, exercise room, and now a buffet breakfast room which offers numerous items for breakfast. (You can still go to the resturant for breakfast if you prefer. ) Of course there is fun shopping within walking distance.

Owner Response, 24 Juillet 2017

Dear ReeRee65, Thank you for staying with us and for your continuous business. We appreciate your kind comments and we look forward in having you as our guest in the near future

"anniversary get away"
Carla Jean C, 20 Juillet 2017

The Best western is a very nice hotel located among the Amish. We enjoyed our stay as we go up that way once a year. Wish we could have stayed longer. The restaurant was convenient and the food was appetizing.

"Family Get away"
V6937KJkatem, 20 Juillet 2017

My family and I thoroughly enjoyed another stay at Best Western Plus Intercourse Village Inn & Suites. We stay at this property at least 2 times a year and the staff are all very accommodating and friendly. We are hoping to be back to visit during Columbus Day weekend.

"Great place to stay in Pennsylvania Dutch area"
RSpan2017, 17 Juillet 2017

We stayed here three nights on our honeymoon. Our room had a nice balcony. The bathroom was little small but the room was clean and comfortable. The breakfast was served in the restaurant and lots of locals were eating there which was a nice change from the usual hotel breakfast. The coffee cake was especially good! Pool area was great and never crowded.

Owner Response, 17 Juillet 2017

Dear RSpan2017 Congratulations! We are pleased to be part of such a memorable moment in your life. We wish you all the best in your new journey! Thank you for your business and we hope to see you again soon!

"Great Stay"
sharlinam2017, 17 Juillet 2017

We were enjoying our time in the Amish country so much we decided to stay another night. The hotel we had been staying at was booked. So we made our way to the Best Western, who welcomed us eagerly. Other than the pull out sofa (which my kids woke up during the night complaining about) we had a great stay. The pool and jacuzzi were awesome! The check in staff was very helpful! Breakfast was delicious. The price was actually cheaper than where we had been staying. I wish we'd been staying there the whole time. Great place to stay. Super clean!

Owner Response, 17 Juillet 2017

Dear Sharlinam2017, Thank you for staying with us and for the great review. We do offer a pillow top for our beds to help with comfort , which we could certainly us for the pull out sofa. We appreciate your business and look forward in having you as our guest in the near future.

"My Cross Country Trip"
Carol D, 16 Juillet 2017

I made a last minute reservation for this hotel. The young lady at the front desk was pleasant and very helpful. We got an upgrade to an amazing room. The room was clean and spacious. Breakfast at the restaurant was very satisfying. This hotel is centrally located for visiting Pennsylvania's Amish country. Very pleased with my choice of hotel.

Owner Response, 16 Juillet 2017

Dear Carol, Thank you for taking the time to give us your review and for the kind words about our front desk staff. We appreciate your business and we hope to see you again soon.

"Family Getaway"
Z2006ANdennisb, 12 Juillet 2017

Second time staying at this Hotel. Great location, friendly staff, low prices, always clean and well taken care of. Best Hotel in Lancaster County as far as I am concerned! The free breakfast was a nice addition this time. Fresh scrambled eggs, breakfast meat, wide variety of everything. Better than any Hampton Inn Breakfast by far.

"Lancaster"
Amanda P, 11 Juillet 2017

My mother and I brought my grandmother for her first time to Lancaster. My grandmother raved about the hotel's cleanliness and decor. She really had a wonderful time visiting the area and experiencing the culture.

Owner Response, 11 Juillet 2017

Dear Amanda, Thank you so much for all of your kind words and for taking the time to share your experience at our hotel! We are delighted to hear your grandmother enjoyed her stay here with us and the area. We appreciate your business and we look forward in having you as our guest in the near future.

"Great hotel"
jorgemV1283VR, 10 Juillet 2017

Our stay was great. I had a wonderful time and the hotel had everything we needed. The staff was great and location was ideal. Will stay there in the future. Close enough to local attraction yet not the middle of the business of the town. The breakfast was great.

Owner Response, 10 Juillet 2017

Thank you for taking the time to give us your great review. We appreciate your business and look forward in having you as our guest in the near future.

"One of my favorite hotels!"
Alex_163, 10 Juillet 2017

I travel constantly, and this is one of the Hotels that I go back to every, single time. The hotel is lovely, homey and the staff are always so nice and dressed so well! The rooms are really comfortable, and without a doubt the CLEANEST rooms I've ever stayed in. Internet is easy, fast, and has never lagged when I've been there. I've also never encountered noise when I'm trying to sleep. It's difficult to hold Hotels accountable for noisy, rude people, but so far - and maybe it's the location, I've never not had a perfect nights sleep. The restaurant is friendly and the food is good - similar to your favorite, comfortable diner in your home town. We've also had the free breakfast buffet and I'm very impressed. Real sausage - not the microwaved patties that you'll find in a ready-made breakfast sandwich! Overall - I've stayed at some of the finest, most expensive hotels the world has to offer, but I've never been as impressed with a hotel as I am with this one. Good, old fashioned customer service. Very well done!

Owner Response, 10 Juillet 2017

Dear Alex, Thank you for the great review! I will be sure to share your comments with our staff. We appreciate you business and look forward in having you as our guest in the near future.

"Intercourse Best Western"
Frank H, 09 Juillet 2017

Extremely helpful desk staff! A pleasure to deal with as they went the extra mile for our business and were successful. A downside was the hotel restaurant, not the best quality food as our breakfast was served cold and the usual return to the kitchen ritual began. No management ever approached us to offer an apology or to offset the issue.

Owner Response, 09 Juillet 2017

Dear Frank, Thank you for taking the time to give us your review and for the compliments of our front staff. I apologize for not exceeding your expectations with our food service. Moving forward, I will use your comments to help improve our restaurants service and quality.

"Penna Dutch Country"
patricec993, 05 Juillet 2017

Lovely spot close to many attractions. Room was very clean and comfortable. This was my second trip and am looking forward to a return trip. Best Western has a great rewards program and I would recommend any of there hotels.

"Love this hotel"
Marilliongirl, 03 Juillet 2017

Every time we come to the Lancaster area we book this hotel. The rooms are clean and very spacious. The people are really nice the breakfast in the hotel is great. They have a separate building with an indoor pool and a basketball court. You can walk to several quaint shops in the area. Nice decor too!

Owner Response, 03 Juillet 2017

Dear Marilliongirl, Thank you so much for this wonderful review of our hotel! I am happy to see that you enjoyed not only our location, but also all of the family friendly amenities that we are able to offer! The indoor pool has become one of the most popular aspects of our hotel, and continues to bring families back time and again for a fun getaway! Thank you again for your feedback. We hope to see you again soon!

"Vacation"
ritah620, 02 Juillet 2017

We picked this hotel for location and were not disappointed. It was right in the heart of Amish land. We were extremely satisfied with everything about the hotel. The staff, service, accommodations were outstanding.

Owner Response, 02 Juillet 2017

Dear ritah620, Thank you so much for all of your kind words and for taking the time to share your experience at our hotel! Staff, Service, Accommodations - these are pillars that we hang our hat on each and every day. We work hard to provide great service, and to provide a clean and comfortable environment for our guests. That is why so many of our guests continue to return each year, or multiple times a year to see us! Thank you again for your wonderful review. We hope to see you again soon!

"Good Value"
Manny A, 02 Juillet 2017

This is a nice hotel in the small town of Intercourse, PA. Stayed in a two bedroom suite consisting of a bedroom with two queen beds and a separate room with a sofa bed and second TV. Perfect for my family of five. It can get a bit loud in the morning with vehicles pulling up to the hotel, my room had a window facing the driveway. The housekeeping was good. Overall I wouldn't hesitate staying here again.

Owner Response, 02 Juillet 2017

Dear Manny A, Thank you so much for this wonderful review of our hotel! You hit the nail on the head when it comes to the value and comfort of our suites! They provide a comfortable sleeping and living area where families can have privacy, and comfortable sleeping arrangements. Thank you again for your kind words. We appreciate your business and hope that you come back to visit us soon!

"Best Western in Intercourse, PA"
B1405CPjamesk, 02 Juillet 2017

A very good hotel. Clean, a good breakfast, and a very helpful staff, center to the town features. Bed was comfortable. Bathroom was very clean as spacious. Great experience. I would definitely stay there again in the future.

Owner Response, 02 Juillet 2017

Dear B1405CPjamesk, Thank you so much for your kind words and for your wonderful review of our hotel! I am pleased to see that you enjoyed so many aspects of your stay with us! It is a testament to the hard work and effort that our staff puts forth each and every day to provide our guests with a wonderful experience! Thank you again for your feedback! We hope to see you again soon!

"Beautiful Hotel"
Gabbym1290, 29 Juin 2017

The rooms were extremely clean! The overall experience was great! The staff is friendly and helpful and the location is great. We also received a paper with coupons for local attractions. We will definitely stay here again!

"comfortable, clean and friendly"
29arlenep, 29 Juin 2017

Great place, people helpful and friendly and went out of their way to make sure you have what you needed. Very clean, love the back baloney. Great location close to kettle village and on a quiet road. We loved the pool and the work out room. Breakfast was great and got us started on the way.

"Lovely Hotel and More"
ed78, 28 Juin 2017

This is a lovely hotel with beautiful grounds. There is an indoor pool with an outdoor patio for sunning. The rooms are modern and clean. The lobby is large with lots of area's for sitting, a large fireplace and a friendly atmosphere. They keep a coffee/tea station well stocked all day long and into the evening. The staff is extremely helpful and courteous. There is an on-site restaurant with a good selection. The only drawbacks were very slow drains in the sink and bathtub. If they improve their plumbing I would stay here again. The location was PERFECT - just a few steps away from Kitchen Kettle Village and maybe a mile away from the "Amish Experience". From the hotel and west for miles are wonderful antique and gift shops. Kitchen Kettle Village is a must see on your visit.

"Let's do this again!"
sharonwF5063PZ, 28 Juin 2017

Check in staff extremely helpful....Restaurant staff courteous and very friendly! Room was perfect in every way, plan on visiting again! Ran into a key problem and it was solved within minutes. Also staff retrieved a luggage cart at the same time. Can't say enough about how much I and my daughter enjoyed our trip! Convenient to many shops and distance to Lancaster PA.

"Great stay"
ryano319, 28 Juin 2017

Great value and location to attractions My son on enjoyed the pool. The rooms and common areas were very clean and well taken care of. The staff is very friendly and knowledgeable about the area and helpful to my entire party

"Impressive, clean hotel in Amish Country"
937Love2Travel, 22 Juin 2017

We had never stayed at a Best Western before and were pleasantly surprised. This is a clean, up-to-date, and attractive hotel with courteous staff. We had an ADA suite, which was very spacious - even had a separate living room and two TVs. The roll-in shower was easy to access, but the bathroom floor was designed with a slight incline, with the shower at the highest point, which caused water to drain "downhill" instead of down the drain. This made a wet mess every time the shower was used. Swimming pool was great, and we also enjoyed breakfast at the hotel's restaurant each morning. (The locals seem to enjoy breakfast there, too!) The hotel is close to many Amish attractions. Be aware that local traffic can be noisy, even at 2:30 a.m.! All-in-all, we had a very good stay and were impressed by the hotel.

"Very welcoming..."
Janet C, 21 Juin 2017

From the moment we walked into the lobby, we felt relaxed and very welcome. Paul was very professional and got us checked in quickly. The rooms are very spacious and offers everything you could need. I would definitely recommend this hotel. We are already looking forward to our next visit.

Owner Response, 21 Juin 2017

Dear Janet C, Thank you so much for this wonderful review of our hotel, and for taking the time to provide us with feedback from your stay! It is always great to see that we are converting a first time guest into a repeat guest! As you said, our rooms are truly designed to accommodate our guests as they enjoy their vacation in Amish Country. I hope that you were also able to enjoy our complimentary and discounted breakfast options during your stay! Thank you again for this wonderful feedback. We can't wait to see you for your next trip!

"Pleasant Stay"
Enj0yL1fe53, 21 Juin 2017

Our stay was quiet and comfortable. There is a nice Café that offers lattes and the like. . The hotel is one of the cleanest and by far one the friendliest we have ever stayed at. It is close to all the area attractions. We will definitely plan on staying here again

Owner Response, 21 Juin 2017

Dear Enj0yL1fe53, Thank you so much for this wonderful review of our hotel! I couldn't be happier to see you point the cleanliness and service that our hotel offers. I am a firm believer that these are the two principals that we hang our hat on as a property. Our owners did a tremendous job of renovating and providing a great product for our guest. Now, each and every day our job is to make sure that we utilizing this great property by providing great service and a clean product that our guests can depend on. Thank you again for taking the time to share your experience at our hotel. We hope to see you again soon!

"Great Hotel"
ocasey, 20 Juin 2017

This hotel is a great best western hotel, The hotel is very clean and very well run. The people that work there are doing a great job. My room was very clean and the pool was clean too. I would definitely recommend this hotel you will not be disappointed.

Owner Response, 20 Juin 2017

Dear ocasey, Thank you so much for this wonderful review and for your kind words! It is an absolute pleasure to work with our staff and to serve our guests. I believe that each and every day I am provided an outstanding opportunity to be a part of one of the best hotel teams in the World. Often times a statement like that can be hyperbole, but in our case, our guest feedback, survey scores, and reviews show that we are among the top 1% of hotel properties both in Lancaster, PA, and in the Best Western Brand. Thank you again for this feedback. We hope to see you again in the future!

"Fantastic experience !! Great Stay !!"
Lisa H, 20 Juin 2017

Just had a fantastic stay at the Best Western Plus-Intercourse, PA. Rooms were immaculate. Lobby and hotel were beautifully decorated. The hotel was so clean. Rooms were well laid out and the outside deck off of our room was a pleasant surprise. We did utilize the indoor pool which was great and the outdoor seating area off of the pool was a great place to relax after a long day of shopping. I would not hesitate to recommend this hotel-as it was a fantastic experience.

Owner Response, 20 Juin 2017

Dear Lisa H, Thank you for pointing out so many of the reasons why our hotel has continued to grow and become more popular with folks who are visiting Lancaster County! As you said, the pool, the rooms (especially those that offer a patio or balcony!), the cleanliness, and the areas where individuals or groups can gather and relax, these items truly set us apart from other hotels in the area! Thank you again for your feedback. We hope to see you again soon!

"Consistently Satisfied"
Donna C, 15 Juin 2017

We stay at this BW location twice a year. The hotel is beautiful, clean and spacious. The top notch staff always ensures that every aspect of your stay is satisfactory. I highly recommend this hotel to anyone visiting the Lancaster area.

"Relaxing stay"
GrandmaB02, 13 Juin 2017

The hotel was a good choice in the PA Dutch country. The Kettle Village was in walking distance, and the location of the hotel on a main road made it easy to get to many other sites. For the most part the front desk was very pleasant. Only one problem. The credit card did not go through on the first or second try. A fraud alert from the credit card company said that the person at the desk put in the wrong code from the back of the card. Her attitude was snippy. On the other hand, Ashley at the front desk couldn't do enough for us. She was pleasant, helpful and fun. All in all,

Owner Response, 13 Juin 2017

Dear GrandmaB02, Thank you so much for your wonderful review of our hotel, and for your compliments in regard to Ashley! I am sorry for the confusion and for the service that you received upon check in. We will address this situation immediately! We do not utilize the security code on the back of the card, as we swipe the card at check in, but regardless of what the issue was, our staff should never be short or snippy with our guests. This behavior will be addressed immediately! Thank you again for your feedback. We look hope to see you back with us in the future.

"Family Fun"
Adria Y, 12 Juin 2017

We stayed in a 2 room suite with 3 queen beds and a sofa bed which was enough room for our entire family. The room was spacious and also included a balcony. Our family enjoyed the fact that there was also an indoor pool. The rooms were clean and the beds were comfy. We didn't eat in the restaurant nor did we take advantage of the breakfast. We will definitely stay here again.

Owner Response, 12 Juin 2017

Dear Adria Y, Thank you so much for this wonderful review of our hotel! Our family suites are one of our most popular room types, especially at this time of the year. By offering a room with 3 queen beds, we give families options, should they prefer not to have to book two rooms to accommodate their needs. Thank you again for this wonderful review! We hope to see you again soon!

"Great overnight stay at Best Western Plus Intercourse Village"
Michael M, 12 Juin 2017

Just completed an overnight stay at the Best Western Plus Intercourse village. The room was great extremely spacious and clean. Everyone we encountered could not have been nicer. The breakfast was outstanding and great value. In summary very pleased and would definitely stay here again.

"love this place!!"
Karen R, 11 Juin 2017

Meticulously clean hotel. We love the suite style lodging and this is perfect. We stayed in a King suite and had an outside patio! We enjoyed our bottle of wine at 11pm on our patio. Pure relaxation! now they started a hot continental breakfast beginning of June '17. Again very clean and excellent food. You can tell the whole crew takes pride in their hotel service. We stay there everytime we go to Lancaster.

Owner Response, 11 Juin 2017

Dear Karen R, Thank you so much for your wonderful review of our property! I am so glad to see that you enjoyed the use of your patio. It is a very unique feature that we are able to offer on a small number of our rooms. It definitely offers a comfortable way to sit and enjoy your stay with us! Thank you again for your feedback! We will see you again soon!

"Intercourse PA"
ThomasHunt0294, 07 Juin 2017

Very nice facility with heated indoor pool and hot tub, great location right in the heart of Penn Dutch Country and close to many attractions and dinning options, helpful, friendly staff very anxious to assist. We would stay here again without hesitation.

Owner Response, 07 Juin 2017

Dear ThomasHunt0294, Thank you so much for your wonderful feedback from your stay with us! I am so happy to see that not only enjoyed your stay, but that you were able to point to so many positive reasons why! We work hard to provide our guests with a 5 star experience every single time they stay with us. We will continue to work hard so that we can earn a five star review for your next visit! Thank you again! We hope to see you again soon.

"Excellent location in the heart of Amish country."
stationmastershouse, 07 Juin 2017

Reception was very good. The room was spacious with small balcony. Clean, free wifi, charger for phone/tablet etc, no room safe. The wash basin was in the bedroom, not in the bathroom. Free parking. The booking was for room with continental breakfast. The breakfast was not as per the booking as you are limited to select just 2 items .These are described as "free", but really form part of the room rate. A unique arrangement which doesn't feel "right" . The location is very good , an easy walk around town and an easy drive around beautiful countryside. Another first for me was finding a prominently positioned envelope by the bed requesting a gratuity. I would still stay again.

Owner Response, 07 Juin 2017

Dear Stationmasterhouse, Thank you so much for this wonderful review of our property. I appreciate you highlighting our made to order, complimentary breakfast program. As you said, we do provide our guests with options for both a completely free of charge, made to order breakfast served in our restaurant, or the ability to receive a 30% discount off of our full menu. We actually do not build any cost for our free breakfast into our room rate, although I understand the confusion as many hotels do. We are blessed to have our restaurant on site as an amenity to our guests, and our restaurant shoulders the burden for all of our breakfast expense. By doing so, we are able to keep the free breakfast program in place, where many of our local competitors do not, and we are able to provide that breakfast without it impacting our hotel rates! Thank you again for your feedback. We hope to see you again in the future!

"great hotel!"
nj4paws, 05 Juin 2017

this is our second visit to this hotel...close to shops that you can walk to ..restaurant is a great place to eat..even the locals eat there...clean and roomy rooms....friendly and helpful staff...i really have nothing bad to say about this hotel..jacuzzi in room was great...we will be back again and again...

Owner Response, 05 Juin 2017

Dear nj4paws, Thank you so much for this wonderful endorsement of our property! We love to see our hotel guests become return guests and our return guests to become life long members of our family here at the hotel. So many of our guests have been returning year after year, some for more than 30 years. It truly makes our hotel a special place to work! Thank you again for your feedback. I look forward to seeing you again in the future!

"Intercourse, PA"
John E, 05 Juin 2017

This is one of the most beautiful hotels we stay at. Every time we come to Lancaster. PA either to Dutch Wonderland or Sight and Sound in Lancaster we stay here. So many shops along the street within walking distance and the sounds of the Amish buggies going up and down the street makes for a perfect experience of old Amish country for both young and old. We recommend this hotel to all our friends that travel to Lancaster County, PA

Owner Response, 05 Juin 2017

Dear John E, Thank you so much for this wonderful review of our hotel! Your description of our area and our hotel was absolutely perfect. You nailed so many of the aspects of our area that make staying our hotel special! Thank you again for this wonderful review. I look forward to seeing you again soon!

"Spotless, Quiet, Comfortable, Modern"
Mike C, 04 Juin 2017

This is a great hotel and an awesome place to stay in the Intercourse area. This is a Best Western Plus, so the bar is already pretty high. But this hotel exceeded my expectations. The decor is respectful of the local area, and is maintained at a very high level. The lobby has everything you need, from local brochures to the Fireside Coffee Bar where you can get a pretty decent latte. The best thing the lobby has is a friendly, competent staff. I want to call out Ashley, who helped check us in, but who also advised on local attractions, set us up for breakfast and dinner coupons, and arranged tickets to the Sight and Sound show, at a discount, of course. Our room was very comfortable... a King Suite... with a small seating area and a balcony that overlooked the restaurant parking lot. Not the greatest view, granted, but still nice. The bed was very comfortable, and helped me get a full-night's sleep for a change. The shades kept the room dark when we wanted it dark, and the room was exceptionally quiet. Fridge, microwave, electrical outlets so we didn't have to move furniture to plug stuff in, USB charging ports, and a great shower. The pool building is a few steps away from the front door, and you do have to go outside to get to it, but the building itself was nice and peaceful... even had "spa" music playing. My wife and I had the run of the place for about an hour, so we made use of the 3.0 to 5.0 foot deep pool, and the hot tub. Ashley pointed out that we had access to a members' breakfast, which we took advantage of the first day. We went to the Old Mill Restaurant attached to the hotel for day two, with a 30-percent off coupon that she gave us at check-in. The food in the members' breakfast was okay, but the restaurant's was better, of course.

Owner Response, 04 Juin 2017

Dear Mike C, Thank you so much for this wonderful review of our property. It is always wonderful for me to see that our front desk staff is recognized for connecting with our guests and for providing outstanding customer service. I love to see that they are making an impact and assisting our guests to have an outstanding stay at our property! Thank you again! We look forward to seeing you back with us in the future!

"Excellent hotel - clean, friendly, pretty and great pool"
Natalie G, 31 Mai 2017

We stayed for two nights with our two year old. I wish it had been a longer stay! Great value!! Friendly and helpful staff on the front desk. Room (suite with a separate bedroom): -was HUGE!!! -Immaculately clean - I can't stand grimy hotels and a lot of reviews over state cleanliness. I was not disappointed here. -lovely bathroom and shower (no bath) Pool -so pretty. - clean and stylish -brand new looking -hot tub - mechanisms for helping disabled people into the water Restaurants/breakfast - slow but friendly service -fresh food -large portions and cheap prices - great eggs -Amish people dine there too Tip: kitchen kettle village is across the street. Don't miss it. Cute to wander around.

"Great Stay!"
User, 31 Mai 2017

I highly recommend the Best Western in Intercourse PA. The front desk staff were helpful and friendly. The housekeeping staff were great! The Olde Mill Restaurant was very good and I loved the variety of breakfast options for guests. Also , the little things were nice - like having a variety of teas available with the coffee options in the lobby and the indoor pool with pool towels readily available. It was a great stay!

"Best of Everything at Best Western Intercourse"
anthonylorrainep, 31 Mai 2017

We have stayed at the Best Western Intercourse several times now! It has the Best of everything and we love staying there! Comfortable mattresses, clean rooms and reasonably prices! Staff is just wonderful and very helpful! You will love the hotel and rooms! We are getting ready to book our 5th stay there!

"Family Reunion"
Larry L, 30 Mai 2017

Staff and facilities are excellent. We thoroughly enjoyed the heated pool and hot tub building. Our group congregated around the comfortable seating outside the pool building during our stay. The lobby is spacious and comfortable as well.

"Best place in Lancaster"
K4982BDfrankn, 30 Mai 2017

Very clean place is real ultra modern stall are all nice and helpful. Rooms were super clean and the pool area is clean grounds are nice and bathroom was super clean very comfy beds check in and check out was fast

Owner Response, 30 Mai 2017

Dear K4982BDfrankn, Thank you so much for taking the time to share your experience here at our property! Cleanliness is one of the key areas that we hang our hat on. We know that our guests are looking for a clean, comfortable experience, and our staff works hard each day to make sure that our property is clean, both inside and outside! Thank you again for your wonderful review! We hope to see you again in the future!

"Best Western Intercourse PA"
KEALB, 23 Mai 2017

Beautiful, clean, friendly hotel in the Amish country. The staff is very accomodating and seems determined to satisfy. Make sure you have the coffee cake for breakfast. Lovely lobby with a coffee bar!

Owner Response, 23 Mai 2017

Dear KEALB, Thank you so much for this wonderful review. We appreciate you taking the time to provide us with feedback from your stay! I appreciate all of your feedback. You have provided us with some truly outstanding compliments, both regarding our staff, and our property. I am so happy to see that you enjoyed your stay and your interactions during your trip! Thank you again for this wonderful review. We hope to see you again soon!

"Always Great"
lindadX8144WE, 23 Mai 2017

Our stay at Best Western Plus in Intercourse , Pa. is always a Big Thumbs Up . Clean and comfortable rooms , very pleasant and helpful staff !! Their restaurant serves tasty well priced meals and their staff is pleasant and very courteous ! Very clean and beautiful entrance , makes you feel at home - Enjoy walking around a small country town . Enjoy side walk eating while relaxing 1

Owner Response, 23 Mai 2017

Dear lindadX8144WE, Thank you so much for this wonderful review! I love to see that our guests are able to get away, relax, and genuinely enjoy their stay. I believe that our quiet setting, and relaxing community truly sets our hotel apart! Thank you again for your wonderful review! We can't wait to see you again!

"Girl's weekend in Lancaster County PA"
tammyforaker, 23 Mai 2017

I would recommend Best Western Plus Intercourse Village hotel to anyone. The staff-where should I start?? They were amazing. They were so hospital and attentive. We arrived in a Thursday evening and was greeted with the biggest smile. The desk attendant checked us in, made sure we were receiving the best rate and gave us some suggestions on places to visit. Our room was kind of warm that evening but we thought there temperature had just not been adjusted before we arrived. The next day, upon returning from Kitchen Kettle Village, our room was just plain hot! We talked to the desk clerk who had actually already clocked out, and he still acted immediately to help us. He checked it himself then called the appropriate staff to help. Hey had to change our unit twice. We offered to stay when they were getting to change the unit again but the manager assured us if they couldn't get it fixed after this unit change, they would move our stuff to another room so we didn't miss out on any of our planned activities. They were all just amazing!! The location is also superb-just a couple of blocks from Kitchen Kettle Village as well as many, many little stores and shops. Again-LOVED this hotel!

Owner Response, 23 Mai 2017

Dear Tammyforaker, Thank you so much for this wonderful review! It was a pleasure to help you, and again, I apologize for those failing HVAC units in your room. I have never had to replace a unit TWICE in order to resolve a heating and air issue. I apologize for the delay, but I was thrilled to hear that we had taken care of the issue and that all was better for you to sleep in comfort! Thank you again for your review! I hope to see you again next time!

"Awesome Experience!"
Iris B, 21 Mai 2017

Went to see Samson at Sights & Sound theater in Lancaster, Pa on May, 2017. I had stayed at the Amish Inn & Suites back in 2016 . Wanted to stay there again this year but was told we were staying at Best Western Intercourse Village Inn in Lancaster, Pa. I wasn't too happy because I loved the other place & their rooms. So we had booked the King size bedroom. We arrived at this place went to front desk & were greeted by the friendliest staff ever, gave us all the info you would need. Lobby super clean with sitting areas, huge fireplace, big room with a sitting area with a desk, super clean too looked like nobody ever stayed in there. We were surprised we had free laundry room, free wifi & room service if we needed something. Can't say anything negative about this place. Exceptional Staff, restaurant on premises. Food was also good & we got discount coupons to use at restaurant and also a list of places where we could get discounts. Amazing experience! Just booked a room at this place again for 6/2018

Owner Response, 21 Mai 2017

Dear Iris B, Thank you so much for this outstanding review of our property! It was an absolute pleasure having you stay with us. I am so glad that you not only gave our property a chance, but that you were able to have an exceptional experience during your stay. Lancaster County offers a number of properties that are truly excellent in what they do. From branded hotels, to independent properties, you can find just about any type of property to fit your needs. When our hotel is identified as not only being among those properties, but as maybe the best of that group, it is proof of our hard work paying off! Thank you again, we look forward to seeing you next year!

"Heart of Amish Country"
Tomm20174088, 17 Mai 2017

Excellent facility with newly redone rooms, spacious, plenty or drawer space, staff was exsceptional. Within 15 min of Sight and Sound Theater and Shady Maple Smorgasbord, heart of Amish country and close to Lancaster,Pa. Loved our 3 day stay.

Owner Response, 17 Mai 2017

Dear Tomm20174088, Thank you so much for your wonderful review of our hotel! I am so happy to see that you enjoyed all of your stay! Our location truly makes our hotel the perfect "home base" for a Lancaster County trip. As you said, there are attractions, restaurants, and shoppign all either within walking distance, or in many cases, within a short drive! Thank you so much for this wonderful review! We look froward to seeing you again in the future!

"Staff was exceptional"
F8836ASkathyb, 16 Mai 2017

Got upgraded on this trip, very pleased! Been there seven years total so it was a definite plus this time! Centrally located to lots of Amish shops.. Good places to eat and all of the Amish charm.. traveled from Connecticut, but was well worth the ride there.

Owner Response, 16 Mai 2017

Dear F8836ASkathyb, Thank you so much for taking the time to share your experience at our property her on TripAdvisor! I love when we are able to provide our guests with complimentary upgrades into our one and two room suites. Our upgraded rooms truly provide a great experience for our guests. We do try to provide upgrades, as they are available, any time that we can! Thank you again for this wonderful review. We look froward to seeing you on your next trip!

"Great weekend getaway!"
cassandrac301, 16 Mai 2017

This was a last minute weekend getaway and has to be one of the best decisions we made. My husband and I went up for Mother's Day weekend and had such a relaxing time. The beds are extremely comfortable and the rooms were very spacious. The lobby was very welcoming and the onsite restaurant was delicious. Ashley at the front desk was amazing!

Owner Response, 16 Mai 2017

Dear Cassandrac301, Thank you so much for this wonderful review! We appreciate you taking the time to share your experience here on TripAdvisor. I love that you pointed out so many positives from your stay, from spacious rooms to our very welcoming lobby, and lastly our on-site restaurant! These are all reasons why our guests continue to come back to stay with us time and again! Thank you again for kind words. We hope to see you again soon!

"gerat"
gkienz, 16 Mai 2017

Very clean and nice. Staff was friendly and helpful if in the area, would stay there again. This was for a wedding and most of the guests stayed here. Even had an after wedding room at night which worked out great for all of us.

Owner Response, 16 Mai 2017

Dear gkienz, It was an absolute pleasure having you, your family, and friends stay with us last weekend. Weddings can be a challenge, as they represent a much different demographic than what we are typically servicing (Families, and Couples), but your group was outstanding and extremely considerate of our other guests. There is truly no better feeling than being able to assist and share in the type of weekend that it seems you all had! Thank you for allowing us to be a small part of your celebration!

"Best Hotel and Staff!"
glassgypsy, 15 Mai 2017

We were having our house renovated and needed to stay in a hotel for a couple days. We were lucky to find this one! The rooms were super clean and neat. The breakfast was served in the adjoining restaurant. We even ate dinner there on our last night. We enjoyed our stay so much! It was so peaceful and relaxing.We will definitely come back again!

Owner Response, 15 Mai 2017

Dear glassgypsy, Thank you so much for this wonderful review of our hotel! I sincerely appreciate your feedback. I am so happy to see that we were able to provide you with a comfortable, and relaxing time away during your home repairs. Our guests come to us for so many different reasons, but ultimately, the goal is always the same, to have a quiet, relaxing weekend. Thank you again for your feedback. We look forward to seeing you again!

"Best Western Intercourse, PA"
Lkinchar, 11 Mai 2017

Wonderful visit. Pool and spa area clean and great. Free delicious hot breakfast served by waitress. Free Access to computers with printer helpful. And having complimentary washer/dryer was super! Staff great.

"Great experience in one of the better if not best hotels in the area."
MattT844, 11 Mai 2017

My wife and I were only in town for a couple days and spent the night at BW Intercourse Inn. Its a beautiful property and hotel that is kept immaculate inside an out and the staff was very courteous . Our first floor room was very comfortable and clean and we equally enjoyed the complimentary breakfast at the restaurant. The location is ideal for walking over to the Intercourse Village and various shops along the street as well as being a short drive from Lancaster or Strasburg. We would most definitely stay here again.

"Best hotel in Lancaster County"
Sharon S, 10 Mai 2017

This is not the best hotel in the charming village of Intercourse-it's the best in the county. Best Western's can vary-we've stayed at many "plusses" that really should be a minus. This should be a double-plus. First off I admit I was partial. As I walked in the lovely lobby and congratulated myself for choosing this property-I saw my name on a plaque! I had won BW Rewards member of the week-I barely remembered signing up for that on-line. I received complimentary show tickets, extra reward points and an up-grade to a suite for my week's stay! Sweet! The room was spacious, quiet, clean and nicely decorated. The village is great-shops to walk to and a lovely neighborhood in back great for after dinner strolls. Breakfast was good-nice to order off the menu-although not "complete" breakfast. We toured Lancaster and couldn't find any hotels that began to compare with this. I'd stay in Intercourse any day over the hustle and bustle of the bigger city. Listening to the clip clop of the horse drawn buggies was so nice as well as the lovely farm country in the area. Service at the hotel and restaurant are top notch. This is just a great place overall and I'd come again in a heart-beat-rewards winner or not.

Owner Response, 10 Mai 2017

Dear Sharon S, Thank you so much for the wonderful review of our property! I am so glad to hear that you were our rewards member of the week! It is wonderful to be able to part with an awesome rewards program, and to partner with an unbelievable attraction like the Magic and Wonder show. I am so happy that we are able to recognize our rewards guests and to provide an experience like the one that you had at our hotel. Thank you for sharing your experience in our restaurant for breakfast. We continue to try to find ways to improve the service and quality of our food to provide our guests and our local clientele with a unique and memorable experience! Thank you again for your feedback! We hope to see you again soon!

"The best hotel in Intercourse Village."
John T, 08 Mai 2017

Anytime My family & I come to Lancaster County we always stay at this Best Western Plus Hotel All the rooms are very spacious clean and well-appointed the beds are very comfortable the staff very friendly & helpful the indoor pool & hottub are great and the onsite restaurant serves up home cooked meals at reasonable prices this hotel is centrally located to all of attraction Lancaster County as to offer. Will be staying here again the next time we come to Intercourse Village. Sincerely John Tasker.

Owner Response, 08 Mai 2017

Mr. Tasker, Thank you so much for this wonderful review. Your comment about staying here again in the future is exactly why we work so hard each and every day. Our job is to provide an outstanding experience to our guests and to create long lasting relationships. Thank you so much for letting us know that we have reached that goal with you and your family! Thank you again for this wonderful review. We are looking forward to seeing you again in the future!

"Weekend of Dance Competitions"
dawnbQ1233SQ, 08 Mai 2017

This hotel was VERY, VERY clean and the staff was very nice. The room was very nicely decorated, the sheets and towels were nice and "new" looking. The bed was not super comfy, but then again, nothing is like your bed at home. I was told I booked a suite, but when checking in, the room had two beds and a pull out couch in a very small room that didn't fall under a "suite" category. The room in general was small, but very clean. The staff in the restaurant was so nice and the food was AMAZING. They offered a 30% off coupon for anything on the breakfast menu. Typically, I don't like to pay for breakfast in a hotel, but this food was so good, I didn't mind at all paying for it.

Owner Response, 08 Mai 2017

Dear dawnbQ1233SQ, Thank you so much for making our hotel your property of choice for your dance competition trip! We do offer two styles of rooms that we consider to be "suites". The one that you stayed in for this trip is what we consider a one room suite, or a our "Two Queen Deluxe Suite". These are larger rooms than our standard rooms, and include a sleeper sofa, where our standards do not. The room type that most folks associate with "suites" at our hotel is a two room suite, where there is separation between a bedroom area (bedroom can have a king, or two queen beds in it), and a living room area. I apologize for any confusion that we may have created on our part when you were booking your room. We are always happy to do everything that we can to correct these types of issues, and I am happy to hear that the front desk staff tried everything they could to resolve the room issue for you! Thank you again for your wonderful review. We hope to see you again next time you visit the area!

"Wonderful place to stay"
rockyrose17, 03 Mai 2017

Clean and spacious luxurious rooms. Microwave, refrigerator and coffee pot in room.Spa and restaurant on site. Very friendly, helpful and accommodating staff. Walking distance to Kettle Village shops. Area has lots of activities to offer.

"Great place!"
Dean C, 02 Mai 2017

We have stayed at this hotel in the past and it was exceedingly good both times. Have family in area and this time we had a sports competition. Service and all employees were friendly and very good. This is a great facility and I would recommend staying here for anyone in that area.

"Family friendly"
Timothy G, 01 Mai 2017

This hotel fits our needs. Five year old triplets. Our son has cerebral palsy. The pool and hot tub. The kids love. The rooms are clean staff is very friendly the food at the restaurant is amazing. They have free laundry machines. Walking distance to kettle kitchen.

"Very clean with great location"
Robinlbs616, 01 Mai 2017

The staff is always helpful and very welcoming at this BW. Our room was clean and well appointed. Their restaurant is open on Sunday which is a nice bonus for breakfast bc there is not much is open in the "quiet" area on Sunday. It is walking distance to Kitchen Kettle Village and a lot of other shops. If you have kids there is a very nice large indoor pool that is open until 11 pm, a great nighttime activity for them !

"Quilt Retreat - four Nights - Use of the Thomas House for quilting"
leftysmom7, 01 Mai 2017

Rooms were spacious and clean. We had a handicapped room and it worked very well. The pool was great - we did water aerobics every morning. Coffee and tea always available. Very accommodating. They are very busy, so book early. We have already booked next years quilt retreat, and they are willing to do whatever they can to help us have a great set up.

"Hotel Snob-Loved It!"
Robin K, 27 Avril 2017

Before heading to Philadelphia we meandered are way from CT. Through Amish area. My Grandson loves the farms and so do I. Upon arriving I took TripAdvisor advice and stayed in Intercourse PA. Lol. My daughter travels a lot and the thought of staying at a Best Western blew her mind. Well this Hotel was right in the quaint village. Rooms were large and extremely clean. New cozy beds. I am amazed at the friendly people we met and the antiquing is awesome. We stayed put and we're busy every day for 3 days. If you want a buggy ride go to a farm off main drag or the lines are long and the trip short. Nice pool, farms to visit are clean as can be and homemade ice cream wonderful. The food at Hotel is great and you know it's good when locals eat there. Enjoy Intercourse! Lol

"Beautiful little hotel"
lavondah175, 26 Avril 2017

Very inviting property. Perfectly clean. Friendly staff. Great restaurant on site. The location is in a quiet area but close to local shops and restaurants. Was surprised to find that there was a day spa onsite. I didn't have time to book any spa services but will if I visit here again. Great looking indoor pools. Easy parking. Just an overall pleasant experience.

Owner Response, 26 Avril 2017

Dear Lavondah175, Thank you so much for this wonderful review! We are, in fact, the only hotel in Lancaster County with a full service day spa on our property. We are blessed to have Serenity Day Spa available for our guests who are looking to take their relaxing get away just another notch up! Offering massage, facial, and nail services, a trip to Serenity is the perfect addition to any trip to the area! Thank you again for this wonderful feedback. We hope to see you again soon!

"Very Nice Stay"
slalemand, 26 Avril 2017

Everything from the staff to the grounds is a step above many other places we've stayed. The basketball court is a nice touch, and we used it. The pool and hot tub seems very nice and clean, they just didn't fit into our plans this time Breakfast was very good and reasonably priced, with a few amish options for those looking to a taste of the region. Check in and check out were both quick & easy.

Owner Response, 26 Avril 2017

Dear Stalemand, Thank you so much for this wonderful review. I love your compliment about our property, staff, and service being a step above. This is a goal that we set, and it is wonderful to see when we achieve those goals! I sincerely appreciate all of your kind words! I love to see folks utilizing the basketball court area during their stay. It is wonderful to see families and children playing and being active while on their vacation! Thank you again for all of your kind words. We hope to see you again in the future!

"Great place to stay close to Lancaster, PA"
Nancy S, 25 Avril 2017

A group of us, 5 women, went to the Lancaster area for a girl's weekend. The BW Plus Intercourse Village Inn was a wonderful and relaxing place to stay for the weekend. The facility is clean and bright and the rooms are spacious. Before dinner, we went downstairs and chatted off the lobby area where they had a sofa and chairs and a fireplace, which was burning. Even though the area was in the lobby per se, it felt cozy and comfortable. The free breakfast was great. It's served in the main restaurant. You have the choice of a free breakfast or 30% off the menu items. We all chose the free breafast items which were very filling. We all agreed that should we be in the area again, we would stay here.

Owner Response, 25 Avril 2017

Dear Nancy S, Thank you so much for this wonderful review! I am so happy to see that you and your group enjoyed your trip! We have continued to become popular among groups who are looking to get away in Lancaster County. Between our large suites, the amenities we are able to offer, and our on-site restaurant, we are the perfect location for your group to gather and enjoy the area. Thank you again for your review. We hope to see you and your friends again in the future!

"I love this place!!"
JudyFromUpstateNY, 25 Avril 2017

A group of us have been going to the Best Western Plus in Intercourse for the last three years for a four-day quilt retreat. We love this place! We have had a wonderful time and we are so happy to have already made our room reservations for next year. Our group used two kinds of sleeping rooms. My roommate and I were in a room with two queen beds, but some of our group were in two-room suites - a back bedroom with two queen beds, and a front bedroom with one queen bed and a hideaway bed; bathroom, extra sink, counter area and a small fridge were between the two rooms and made it very convenient. Included with the room is a coupon for a multiple-choice breakfast; we always get more than enough to eat, and two of the servers in particular (Autumn and Brooke) were friendly, cheerful, efficient, and a lot of fun to see. We were happy when they were our breakfast servers! Most mornings the breakfast was very quick to come, although one morning it was a little on the slow side. That happens. But it was always delicious. If you like oatmeal, have a bowl – it's really good! The hotel has provided us with different kinds of areas for our quilting. Some choices we have liked better than others, but the hotel has always gone out of its way to make it as comfortable and as well arranged as is possible. It looks like next year's option will be even better than this year's, and we are already making our plans. We find that Darci and Ryan are really helpful, very patient :-), and always ready to do everything they can to make our trip a good one. We are grateful! The location of the hotel is very convenient; it is in easy walking distance to two fabric shops :-), a great yarn shop, Kitchen Kettle shops, and the downtown shopping area of Intercourse. But just a quick drive down the road puts you in the country where you can see horses and buggies, and you can drive through a covered bridge. The best of both worlds! If you are arranging a group event in the Lancaster area, I think you can't do better than the Best Western Plus in Intercourse. I can't wait to go back!

Owner Response, 25 Avril 2017

Judy, It is truly a pleasure to have you and your group stay with us each year. It is return guests, like yourself and your friends, who make our positions truly enjoyable. It is always great to catch up with you, and to see you and your companions enjoy yourself during your quilting trip. I am excited for next year and the years to come as we continue to adapt space to better suit your needs. I believe that we are going to continue to grow and evolve each and every year, while offering more for our guests each time they stay with us. Thank you again for this wonderful review. We look forward to seeing you again soon!

"All But the Restaurant"
CookerOfFaith40, 20 Avril 2017

What a beautiful, friendly, efficient establishment. Cozy & clean. From the moment we arrived I felt like this was home away from home. The room (a 2-room suite) was spacious, had balcony & was quiet. They had a basketball court, pool, hot tub, outdoor activities, bikes for use/rental, & spa. I tried to get into the spa but even though they were supposed to be open, I think they left early for the holiday weekend. I never did get a return call or services. The kids (11, 13, 17), loved the pool & hot tub. My husband & I loved the relaxing aspect. The elevator was out of use but we were on the second floor so it wasn't too bad - they did have it fixed by the next morning. All staff was great. The one drawback was their restaurant. They were not prepared for this holiday weekend. Halfway through they were out of key items on their menu. (See my review of The Olde Mill Inn Restaurant). Pricey but worth it. Plan on spending time here to visit the Amish village & establishments nearby.

"Absolute Excellence!"
annasS2275QG, 20 Avril 2017

We have visited Lancaster County, PA at least once a year for over 40 years. In all that time, we have usually stayed in Lancaster, Smoketown, or Ronks. This was our first stay at your hotel and we have found a new Lancaster home.

"Fantastic customer support"
MyMaggie2014, 20 Avril 2017

We had a wonderful stay. The hotel was lovely and in the center of town. Conveniently located to everything. Will definitely return for a visit. The atmosphere was very peaceful, clean and the rooms were very spacious.

"Pleasure trip"
brechal2016, 19 Avril 2017

Stay here every year when I come up always clean and pleasant staff. Pricing is good compared to area hotels, close to other restaurants and for what I come for very close to everything I need. Highly recommend this hotel.

Owner Response, 19 Avril 2017

Dear brechal2016, Thank you so much for this wonderful review. We are so thankful for our repeat guests, and their loyalty. Thank you so much for your continued support of our hotel! Your recommendation is more valuable than any advertisement or marketing effort that we could put together. We have continued to grow at a rapid pace with word of mouth referrals. Thank you for being such a huge part of our success. We hope to see you again in the future!

"superb customer service and hospitality supreme"
S1886KQdonnab, 19 Avril 2017

we had a great stay at this hotel. The staff is very warm and welcoming. The suites are big and comfortable. They also have a clean indoor pool. The location is ideal-you can walk to kitchen kettle village and other shops in Intercourse. They now have a breakfast room with a hot and cold breakfast. The lobby is very comfortable and inviting.and always has tea, coffee and hot chocolate. I will only stay here whenever I visit the Amish country.

Owner Response, 19 Avril 2017

Dear S1886KQdonnab, Thank you so much for this wonderful review of our hotel. I am very thankful for your kind words, and your willingness to take the time to provide us feedback from your stay. We are excited to continue to experiment with ways to make the breakfast experience in our hotel better each year. We want to provide options that satisfy our guests and provide both quick, and comfortable ways to enjoy breakfast. Thank you again for your feedback. We look forward to seeing you again in the future!

"Breakfast too time consuming"
cartermc5, 13 Avril 2017

Hotel, pool etc very nice. Breakfast service is awful. Happened a couple years ago and thought it was just a bad day. Stayed again this week and the same thing happened. Restaurant understaffed. Took 1-1/2 hours to get a simple bagel and fruit cup. After experiencing this twice a couple years apart, will choose another hotel next time.

"Very Much at Home"
TheresaGEndicott_NY, 12 Avril 2017

We have stayed in this hotel several times, and always look to it as our first choice in the area. Very accomodating for someone like myself. who often uses a wheelchair. Hot tub and pool area are relaxing and well set-up. Breakfast, included with the room, is ample, well prepared, and served quickly. Rooms are quiet, spacious, and have comfortable furnishings.

Owner Response, 12 Avril 2017

Dear TheresaGEndicott_NY, Thank you so much for your kind words, and for taking the time to share your experience here on TripAdvisor! I am happy to see that we have continued to provide you with a consistent, outstanding experience at our hotel! We do work hard to assure that all of our guests, including those with accessible needs, are able to enjoy all that our hotel has to offer! Thank you again for your feedback! We look forward to seeing you again soon!

"Well situated and maintained property in Lancaster County"
Yvonne N, 12 Avril 2017

We were here for a sports tournament and were so glad we stayed here. There was ample parking, it was easy to get to our venues, and the staff was very helpful. The room was comfortable and had a fridge and a little deck. We could see the horse and carriages go by. We didn't eat at the restaurant, but the did offer complementary continental breakfast. We had to leave too early to enjoy it because the restaurant was very crowded. I would stay here again and recommend this property.

Owner Response, 12 Avril 2017

Dear Yvonne N, Thank you so much for this wonderful review of our hotel! We appreciate your feedback, and your willingness to share your experience. We are very fortunate to have a market where sporting events are extremely popular. Between the great facilities around us and the wonderful lodging options, our area has become a wonderful destination for tournaments of all sports. Thank you again for your feedback. We hope to see you again soon!

"Best place to stay while in Lancaster area"
danielpW531TF, 12 Avril 2017

Great service and exceptional value. Every employee was friendly and professional. The whole location was very clean and well maintained inside and out. Plenty of parking available. We had a blast in the huge indoor pool.

Owner Response, 12 Avril 2017

Dear danielpW531TF, Thank you so much for this wonderful review of our hotel. Our indoor pool is one of those wonderful unexpected bonuses for many of our guests. Typically our guests choose our property because of the location and the quality of our rooms. It isn't until they arrive that they learn that we also have a wonderful, inviting indoor pool and hot tub area. Thank you again for your wonderful review. We look forward to seeing you again in the future!

"Bed was just too hard! Staff made it right best they could."
Melomoon616, 11 Avril 2017

I really wanted this to be great. I do a lot of research before I go anywhere and never have I ever had a bed this uncomfortable. EVER. Other reviews didn't speak to it. We both woke up with back pain, everytime. I have to give it to the staff they credited us significantly and really corrected the situation on the financial end, there were no rooms to switch too and no foam topper offered, so we had to leave and just couldn't stay another night in that bed. Otherwise, area is laid back, though roads are busy be cautious, hotel is clean, spa was exceptional. The restaurant was very slow but perhaps that's part of the charm? Ashley was great with the bed situation, but I suggest that they spend some money and get higher end beds, just can't recommend the hotel because of that. Even in cheaper places the bed was better. Hope they make the investment, again they compensated us for the problem so kudos for that.

Owner Response, 11 Avril 2017

Dear Melomoon6116, Thank you so much for the feedback from your stay. I am happy to share a great deal of information with you. As you said, given our almost 1500 outstanding reviews, this is not only a problem that is not often brought up in review, but one that we are blessed to not often have to deal with. As a part of our entire property expansion and renovation, we were blessed to be provided with brand new, high end, Serta mattresses throughout our property. We recognize that not every guest has the same preference in regard to firmness of mattress, and that the mattress industry provides both a wide array of firmness options as well as adjustable options for just this reason. As a result of the varying tastes of our guests, we do offer mattress toppers for a more soft experience. I will address this concern with our front desk staff as they are available both during your stay, and by request they can be placed on your bed prior to your arrival. Again, I am very sorry for this issue and that it was not handled properly by our staff. This is not something that comes up often, as we have had several guests now purchase mattresses from our hotel because they have enjoyed them so much. However, when we do have guests in house who do not enjoy the firmness of our high end mattresses, we should be prepared to accommodate that need immediately!

"2nd Visit and will Visit Again and Again"
NYJtr02, 11 Avril 2017

I have been to many hotels and resorts in the Caribbean over the years and I can tell you I wish that more hotels & resorts were like this one. For a larger family we find that this hotel beats all other hotels without having to pay an arm and a leg. We get the room with 2 queen beds in the bedroom area and 1 queen bed & 1 pull out sofa in the living room area. Instead of having to book 2 rooms and "hope" that they are connecting when you get there OR have to book a massive suite at other hotels and pay a pretty penny for this hotel does it so great. I used to think that Best Western hotels were motel like; well this is FAR from it. It is so modern and clean that it puts other hotels to shame. The rooms are wonderful and super clean. The staff is so friendly and polite and always have a smile on their face. The hotel is so close to all the great shops in the area (within walking distance to some). It is the perfect location if you are looking to visit Amish Country. We have been going to Intercourse, PA since I was a baby (my family goes every year) and I am so glad we finally happened upon this Gem of a hotel. I highly recommend this property to anyone traveling here!

Owner Response, 11 Avril 2017

Dear NYJtr02, Thank you so much for taking the time to share your experience at our hotel here on TripAdvisor! I can't think of higher praise than what you have given us. There is a great deal that we can learn from leaders in our industry. Many of the hotels and properties in the area that you mentioned are leaders in the hotel industry and have given us a great example to follow. So much of what we do has come from these types of properties, and to hear that we have provided you with a BETTER experience is extremely gratifying! Thank you again for your wonderful review. We hope to see you again next year!

"First time stay"
SandriciaD, 28 Novembre 2016

First time stay, very impressed with the location. Decor of both lobby and rooms was very nice. Very quiet. Restaurant was a lovely addition, and we enjoyed the fact that there was breakfast seven days a week

"Very nice!"
Susan L, 27 Novembre 2016

We stayed for the Thanksgiving weekend and found the room very clean and comfortable. The staff very friendly and helpful. The lobby was comfortable and welcoming and plenty of room. The pool was nice as well. We would for sure stay here again!

"Annual Thanksgiving Trip"
ReeRee65, 25 Novembre 2016

Once again we had a wonderful stay at this perfectly located hotel. The rooms are very nice, the pool and hot tub are a draw for the young adults in our group. A light breakfast is included. The staff are always very friendly. We always enjoy the Kitchen Kettle Village a short walk from the hotel. Glad they have been opening on Thanksgiving the last few years. It's only for a few hours assuring workers can go home to their Thanksgiving dinners.

"very nice setting"
jerhico316, 24 Novembre 2016

I really enjoyed my stay here. The room was clean and attractive. The staff was very nice and helpful. The only negative i can find was the restaurant manager. We were staying with a wedding group and we were having breakfast. The grooms parents came down to join us. the mgr wound not accommodate adding a small table for two people so they had to sit alone. Plus he really needs to smile a little.

Owner Response, 24 Novembre 2016

Dear Jerhico316, Thank you so much for this wonderful review! I apologize for your experience in our restaurant. I will address this immediately with our restaurant staff to assure that this does not happen again in the future. Thank you again for your feedback. We hope to see you again!

"Total surprise! Location and comfort-A+"
Nanct, 23 Novembre 2016

It has been a few years since our last visit to this hotel. When we arrived, we didn't even recognize where we were. Totally renovated! Walking from the main parking area is the detached building with swimming pool and hot tub. Stunning! Entering the spacious lobby, the first thing you notice is the warm fireplace and seating areas. Friendly, efficient check-in. We requested a quiet room on a top floor and that's exactly what we were given. Two queen beds, attractive decor. The bed was a little firm for myself but my husband had no complaint. Housekeeping is meticulous. Great breakfast is provided at the attached Old Mille Restaurant. Can't forget to mention location, walking distance to Kitchen Kettle Village and tons of shopping, buggies and food. My husband I wouldn't hesitate to stay here again and would recommend it for any age traveler!

Owner Response, 23 Novembre 2016

Dear Nanct, Thank you so much for your wonderful review of our property! I hope that during your future stays we are able to provide you with a five star experience. Thank you again for your feedback. We look forward to seeing you again in the future!

"Great hotel within walking distance to the Kitchen Kettle Shops and a short drive to all Lancaster sights and resta"
ladydirn, 23 Novembre 2016

This is the second time we stayed at this Best Western hotel and it will not be our last. We stayed with a large group both times and check in was quick and efficient. The rooms are very nice and the beds are comfortable. We ate breakfast in the restaurant both mornings we stayed and it was very good. There is a pool in a separate building that we did not use because of heavy schedule but would if we did not go with a group. There is a nice area outside the pool to sit and relax and since the weather was nice the end of October, we did that in between sightseeing and shopping. I would highly recommend this hote.

Owner Response, 23 Novembre 2016

Dear ladydim, Thank you so much for this very kind review! We are happy to hear that you not only returned to our hotel, but plan to do so in the future! Our return guests are truly a special part of our hotel. Our staff does a great job connecting and developing a relationship with our guests. You can visibly see our guests feel at home, relax, and enjoy their stay. It is that level of comfort that keeps them coming back! Thank you again for your feedback. We hope to see you again soon!

"Great Experience"
yardbirdz3, 21 Novembre 2016

I had a really good experience. The staff was great. They were helpful & friendly. The rooms were spacious & seemed to have been updated recently. If you're interested in exploring this part of the county, it's a great place to stay.

Owner Response, 21 Novembre 2016

Dear Yardbirdz3, Thank you so much for your wonderful review of our hotel! I am very happy to see that you are willing to recommend our property to other traveler's entering the area. Next time you stay with us, I hope that we are able to provide you with a 5 star experience! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected]. We hope to see you again in the future!

"Great hotel"
A4220NYshawnm, 21 Novembre 2016

Very nice family hotel. Convenient restaurant with a country feel. We have stayed here twice with 2 adults and 3 children. Perfect layout for a family of 5. The staff is always extremely helpful and professional. This is always our first choice when we are in the area.

Owner Response, 21 Novembre 2016

Dear A4220NYshawnm, Thank you so much for taking the time to provide us with feedback from your stay! I love hear that we are the go to property for our guests when visiting Lancaster County. It is such a wonderful compliment to our property! I am glad to see that you were also able to enjoy our attached restaurant, The Olde Mill. It is a wonderful convenience for our hotel guests! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected]. We hope to see you again in the future!

"Fantastic "
gxp07, 21 Novembre 2016

This hotel has it all friendly staff, very clean, good location and a restaurant that is attached to hotel with good food. We loved our stay , a last minute decision to go to the Lancaster area , and we certainly booked at the right place. We don't use the pool but it is a nice big one. We enjoyed relaxing by the fireplace in the lobby too.

Owner Response, 21 Novembre 2016

Dear gxp07, Thank you so much for your wonderful review of our property! I appreciate your feedback in regard to our staff, our location, our restaurant, and our property! Our fireplaces truly are a unique benefit for our hotel guests. To be able to return to the hotel, sit and enjoy a cup of coffee, and to enjoy a book, or tv by the fire is just a tremendous amenity for our hotel guests! Thank you again for your feedback. If I can be of any assistance in the future please do not hesitate to contact me at [email protected]. We hope to see you again in the future!

"Aweful"
Brandon1968, 20 Novembre 2016

Caters for tour buses. Staff slow, hotel dated. Food service poor and food itself terrible. Kitchen staff always hanging out side smoking. Situated right off the high street but really, don't Waite your money if you can stay else where.

"A Mid Week Spa Getaway"
Team_Swiger, 20 Novembre 2016

We stayed in a king room suite. The room was extremely large and had plenty of room to stretch out. It was also great having the spa located in the same building. It was located in a great area so you had the peace of the country but within walking distance to all the little shops. The gym is supplied with updated and well maintained equipment.

"Great place to stay"
Cindy L, 18 Novembre 2016

This hotel is conveniently located to so many places by walking distance in Amish Country. Lots of neat shops and places to eat so close by. Our room was beautiful and the staff goes above and beyond.

"Excellent"
tammyr983, 17 Novembre 2016

This was an excellent hotel. Check-in was great, hotel room was very clean and nicely decorated, loved the deluxe oversize room. Room service was great, restaurant breakfast was good. Over all experience was fabulous!

"Great Place"
meelie2016, 17 Novembre 2016

This is in a great location to all Lancaster has to offer. The rooms are clean and comfortable. After being out all day, it was nice to return to our hotel. The included breakfast is good however, I would prefer a buffet. You have a choice of two liquids. Since I don't drink juice, my only choice was coffee so I couldn't pick another item. Overall, I would definitely return to this hotel.

"Best Area in Lancaster"
S4376PMdianer, 16 Novembre 2016

Intercourse Village Inn is located in a perfect area. Everything you need is close by and the hotel is the area's best. Clean, quiet, comfortable and well appointed. The restaurant is excellent and make sure to bring your bathing suit the pool is wonderful.

"Lovely Place to stay"
Q1686YKwilliamw, 16 Novembre 2016

This hotel was clean and comfortable. The staff were helpful and friendly. We had the room by the restaurant and were afraid that we'd hear noise from the restaurant when it was open. We didn't hear a thing. The area around the hotel is clean and neat as well. The town is full of things to do and the town of Lancaster is just a short drive away with more places to visit. I'd definitely go back for another stay here.

"Mr&Mrs Manfred Hoefling"
Manfred H, 16 Novembre 2016

My second home been visting for the last 50 years never ever disappointed ,great food especially breakfast , my grandchildren absolutely love it , we always rent the family homes nothing better ??????

"Stay in Lancaster"
Phillip H, 15 Novembre 2016

We always stay here as their people are excellent. The property is convenient to our usual excursions and the restaurant is also very good. If you are looking to view the local Amish farmlands and surrounds, this is very convenient to that

Owner Response, 15 Novembre 2016

Dear Phillip H, Thank you so much for this wonderful review! I love our return guests and their well worn paths through our area. I truly is a unique experience to Amish Country, Lancaster County. We have folks who go to the same shops, bakeries, restaurants, and attractions, in the same order, every time they visit the area. As we continue to open more shops, like local candy makers E&A Candies, and local vineyard, Stargazers, I hope that our guests will continue to add to their traditional routines! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again soon!

"Wonderful stay!"
jugs6686, 14 Novembre 2016

Hotel is clean, beautifully decorated with a very friendly staff! Free, GOOD, coffee! Connected restaurant offers great quick food! Very roomy rooms!! Located in the heart of town, walking distance to many shops! We will be returning!

Owner Response, 14 Novembre 2016

Dare Jugs6686, Thank you so much for taking the time to provide feedback from your stay! Our free, delicious coffee at our front desk is an underrated amenity at our hotel! Not only is the coffee locally roasted, but we are able to provide 2 different roasts at the the hotel. We offer a lighter roast in the restaurant, and a more medium roast at the front desk. Lancaster County Coffee Roasters has been a wonderful addition to our free amenities on property! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again soon!

"Great Hotel, Great Location"
Michelle B, 14 Novembre 2016

We stayed at this hotel on a Saturday night for a quick weekend getaway. Pros: The location of the hotel is easy to find and very close to attractions, including walking distance to Kitchen Kettle Village shopping. Parking is free and ample, check in process was smooth, and the lobby was charming. We stayed in a king jacuzzi room.The room was very clean, spacious, and we did not hear any noise from other guests. Loved the extra sink outside of the bathroom. Cons: For a Best Western the hotel is on the more expensive end of the price scale, but we also booked last minute and this might have affected the rate. Not what I would call a value or deal, but you are getting what you pay for. To reach the swimming pool you have to walk outside of the hotel and cross the parking lot. Not an issue in the summer, but I did see some very cold kids on Saturday night! The complimentary breakfast is served in a restaurant attached to the hotel. The restaurant is very popular. We were unable to take advantage of this amenity as the line was 25-30 minutes at about quarter to nine on Sunday morning. As the breakfast offered is a 'continental breakfast' it would seem more convenient and accessible to be offered in the lobby or a separate breakout room, so hotel guests would not have to wait for a table/server etc. Overall a beautiful hotel in an beautiful location.

"Great Hotel"
Lauraboo564, 13 Novembre 2016

Wonderful hotel with nice rooms and comfy beds. Wish there were more handicapped parking spaces, but that's just a suggestion. The staff is friendly and Ryan even offered to bring my car to the door when we were checking out. It was a very sweet gesture and one that I really appreciated.

Owner Response, 13 Novembre 2016

Dear Lauraboo564, Thank you so much for this wonderful review! As I said when you were leaving, I want to make sure that we have some discussion about additional handicap parking. While I can't promise that we will be able to make any changes, we will definitely explore it. We want all of our guests to be comfortable, and I want to make sure our guests who are wheelchair bound have convenient access to the property! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again!

"Girls get away !!!!!"
Amy T, 13 Novembre 2016

The Inn was very clean and customer service was excellent !!! Couldn't ask for better. The Spa is so relaxing and inviting with professional staff. The complementary breakfast was good as well. Many choices to choose from. Highly recommend this Best Western! We can't wait to return next year!!!!

Owner Response, 13 Novembre 2016

Dear Amy T, Thank you so much for taking the time to share your experience here at our hotel! Our spa is an amenity that truly sets us apart from our competition. As we are the only property in Lancaster County with an on-site day spa, we are able to offer relaxation at a convenience that no one else can! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again!

"Best WEstern Plus Intercouse Village Inn and Suites"
costrowski1, 12 Novembre 2016

Stayed for a beautiful October weekend. The location is very convenient to Kitchen Kettle Village. It was an easy walk. The room was large, clean and a quiet location. It was convenient having a small fridge. The bed was extremely comfortable. The service was excellent. Would stay again.

Owner Response, 12 Novembre 2016

Dear Costrowski1, Thank you so much for all of the wonderful compliments that you paid our property! I love that you touched on so many of the aspects of our hotel that make our property special. The location, the amenities, our cleanliness, and our service all set us apart from the other hotel options in our area! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again!

"" Getaway after Voting ""
Ssr6sd, 12 Novembre 2016

This is a charming motel in the village of Intercourse,Pa. The lobby has a warm welcoming fireplace and a comfortable sitting area to sip your latte and chat with friends. The staff is very helpful and friendly. It has its own restaurant on site and a swimming pool and fitness center. The rooms are spacious and comfortable. And you can walk to Kichen Kettle Village and the other nearby shops but suggest you go by vehicle so you can stow your purchases! And watch for the Amish in their horse and buggy as they go about their business.

Owner Response, 12 Novembre 2016

Dear Ssr6sd, Thank you for taking the time to share your experience at our hotel. I appreciate your description of our Lobby area. It is unique in that it is truly a welcoming place for our guests to relax and enjoy their time. We are coming up on the season where the fireplaces are roaring, the hot chocolate and espresso drinks are flowing, and our lobby area will be a popular place for friends and family to gather and enjoy their stay! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again!

"Great Place to stay"
V7149VHmargaretm, 12 Novembre 2016

This Inn was fantastic, rooms were just what we expected and the customer service was the best I can remember from all of the places we stayed over the years. The greatest part was everything was close by and the restaurant next door was terrific-best food in town!!

Owner Response, 12 Novembre 2016

V7149Hmargearetm, Thank you so much for your wonderful review and for taking the time to share your experience! Our restaurant is a constant area of evolution for our hotel. We work hard to try to continually grow, address issues, and add items that are positive for our guests. It can be a tall task, as we offer our free breakfast in our restaurant, but we believe that a seated, served experience is an important one for our guests! Thank you again for your feedback. If I can be of any assistance moving forward please don't hesitate to contact me at [email protected]. We look forward to seeing you again!

"Very Enjoyable Stay"
Joanne B, 12 Novembre 2016

This motel has very firm beds, but if you request it, they will put a pillow-soft topper on the mattress for you. We stayed there once before and didn't sleep well because of the hard mattress. This time, with the pillow topper, we had no problems! The management here aims to please, and please us they did this trip! Their staff was exceptional and friendly and attentive. We ate breakfast in their restaurant which was very good and extremely reasonable. We will definitely be back to stay here.

"It was a wonderful retreat for peace and quiet."
lorellehb, 11 Novembre 2016

My husband and I recently lost our youngest son and have been busy trying to carry on. This was a much needed time to rest and grieve. The trees all along the ride were in beautiful fall colors, and the town is very quaint with quilting shops and locally produced jarred goods. The hotel staff were very friendly and helpful, and the restaurant food was good.

"My stay at the best western in intercourse P.A."
larry s, 10 Novembre 2016

Very very clean hotel ant the staff at the hotel were very friendly and informative about the the area I would recommend this this Hotel it is close to all the the shops and restaurants ,I am planning on visiting this area again and will be planning on staying at this hotel again

Owner Response, 10 Novembre 2016

Dear Larry S, Thank you so much for your feedback from your stay! I appreciate you taking the time to share your experience here on TripAdvisor. You are correct about our location. We are Blessed to have wonderful restaurants and attractions within walking distance of our property. It is such a wonderful experience for our guests. You can park, and walk without ever moving your vehicle again if you choose to! Thank you for your feedback! If I can help you in any way with future reservations, please don't hesitate to contact me at [email protected]. We hope to see you again soon!

"Gentle stay"
dorisj362, 10 Novembre 2016

This is our fifth time here and now we would only stay here . Easy, clean , friendly quiet and good breakfast ... Love the suites .. Love the shopping at the little village .. Sight and sound theatre a must see

Owner Response, 10 Novembre 2016

Dear dorisj362, I am thrilled to hear that we were able to earn your continued business! That is a tremendous compliment to our hotel! I am amazed at the number of folks who stay with us who have not heard of or been to Sight and Sound Theatre. It is one of those attractions that truly make our area special to visit. As you said, with the Theater only a 20 minute drive from our hotel, it makes so much sense to stay at our property, enjoy the village, and then take the short ride to Strasburg to see their show! Thank you for your feedback! If I can help you in any way with future reservations, please don't hesitate to contact me at [email protected]. We hope to see you again soon!

"Very nice property"
Carol M, 10 Novembre 2016

Good location.,comfortable rooms and very clean.would definetly stay at this property again. Minimum characters on this sight for review is a turn off for writing a review.will never give another review

"Delightful"
Jaan L, 10 Novembre 2016

It was a delightful hotel in a beautiful location convenient to all tourist destinations it was really nice highly recommend it, The breakfast discount was great. The bed was luxurious, The shower was awesome, was,disappointed that their was no bath in such a nice room. Pool was wonderful and the exercise facilities were adequate.

"Excellent place to stay"
Joel C, 10 Novembre 2016

This hotel is close to many of the Lancaster PA things to do like Rockvale outlets, Sight and Sound Theater, and American Music Theater. Very friendly staff makes the stay more enjoyable. Clean large suites are quite comfortable. I wish we had stayed longer. Good restaurant adjoining is location for breakfast. The hotel provides a coupon. Get there a bit early because it gets crowded after 9 am. In spite of the near capacity for the night, it was quiet in the room.

"A good choice."
tallinn1, 09 Novembre 2016

We were very happy with our stay at this hotel. Very pleasant welcome on arrival, well equipped quiet room, good on-site restaurant, short stroll into town centre, reasonably priced. As UK visitors it's unlikely we'd ever be back, but if that were to happen we wouldn't consider staying anywhere else in this vicinity.

"Weekend stay"
Peter E, 09 Novembre 2016

Our go to place to stay. Hotel is updated and very nice. The rooms are very large and the beds are super comfy. Area is one of our favorites. We stay here all the time The included breakfast is good but you need to allot a lot of time. They get filled up quickly and get backed up.

"Wonderful Place to Stay"
familytime22, 09 Novembre 2016

The staff were all very helpful , pleasant, and offered excellent service. Eager to assist & please. We were traveling with my 89 yr old mother & they worked out things to meet our handicap room needs. Always very clean. There's a nice pool / hot tub. The area is kept warm & well stocked with clean towels. Thank you for a lovely time !

"Weekend get away"
Linda M, 09 Novembre 2016

We just love this Hotel. The location is great. In walking distance to kitchen kettle and shops. It looks like new and clean. The breakfast vaulcher gives you nice choices. We have been going twice a year for our birthdays. The spa gets a A+. too

"always a great stay"
pat h, 08 Novembre 2016

have stayed here for 3 years now and an enjoyable experience. Had a reservation issue this year regarding suite booked, but it was solved satisfactorily in a courteous manner. People here a terrific and hotel is very clean and comfortable. Atmosphere is great also.

Owner Response, 08 Novembre 2016

Dear Pat H, Thank you so much for your wonderful post, and for your understanding with your reservation issues! Transitioning new staff to our front desk can be a daunting undertaking, especially in our peak seasons. Because we have so many different room types, and because each of our rooms is truly unique, the learning curve for our staff is steep. We ask a great deal of them, and because of that, those who thrive and continue forward tend to be outstanding in both their knowledge and ability to assist our guests. The down side to that training time is that we realize that mistakes can be made during the learning process. I sincerely appreciate your understanding and patience through the issue, and I assure you we will make sure that it does not happen again in the future! Thank you again for your feedback. If I can be of help with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Relaxing"
tonyfan1420, 07 Novembre 2016

Rooms very clean. Like the dividers between the patios it was nice to sit out and not see the people beside you.. The staff at the desk were very polite and helpful. Pool area is nice.. The restaurant food was very good. Will definitely return

Owner Response, 07 Novembre 2016

Dear tonyfan1420, Thank you so much for your wonderful review! I am glad to see that there so many aspects of our hotel that met your expectations! Our exterior patios and balconies are truly a unique bonus for our guests. To be able to sit outside and experience the passing by of buggies is a great added value for our guests! Thank you for your feedback. If there is anything that I can do for you in the future please do not hesitate to contact me at [email protected]. Thank you again! We hope to see you soon.

"Weekend with grand kids "
Rick H, 06 Novembre 2016

We stay here every time we visit the Amish country, always clean, friendly people, eating at the restaurant for breakfast is a great way to get the day started, the food is alway great. Make sure you take a buggy ride from AAA buggies,. Can't wait to come back.

Owner Response, 06 Novembre 2016

Dear Rick H, Thank you so much for your wonderful review! i love to hear when we are the hotel of choice for folks visiting our area. That is such a testament to our service and to our property! You hit the nail on the head with AAA Buggy Rides. With discounts available at the front desk, and the fact that they are a short walk from our hotel, its a no brainer. Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected]. We hope to see you again soon!

"awesome"
williamhR9112LE, 05 Novembre 2016

we stayed here for 2 nights and everything was just like the web site ...If not more !!!!The food was good ...pool and hot tub both were great.The room and decor was fantastic.short little mini vacation to see Lancaster..Will stay here again.

Owner Response, 05 Novembre 2016

Dear willaimhR9112LE, Thank you so much for this wonderful review! That is a great compliment to our property. Often times you see "don't let the pictures fool you" or "not at all what it looked like online". In our case, so often, what we get is the opposite! "Exactly the way the pictures showed" or "Just like the website" are the ones that I love the most! Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected]. We hope to see you again soon!

"3 Not a Crowd"
64lou2016, 05 Novembre 2016

Overall everything was very nice. Beds were comfortable and everything was kept clean. Staff was friendly and able to take care of our needs. It was a great place to stay to be able to have large families or in our case 3 single woman share one room, but still able to have our own queen sized beds and not have to actually pay for two separate rooms.

Owner Response, 05 Novembre 2016

Dear 64Lou2016, Thank you so much for this wonderful review! I hope the next time that you stay we are able to earn 5 stars from you! Our large, 3 queen suites (our "Family Suites) are truly a wonderful offering. As you said, being able to accommodate a family as large as 8, in one room is a wonderful value for our guests. It also works out well, as you said, when you have 3 or 4 adults traveling together who need their own bed and are able to stay together without the cost of 2 rooms. Thank you again for your feedback. If there is anything that I can do for your please don't hesitate to contact me at [email protected]. We hope to see you again soon!

"excellent stay ..but i miss the Amish buggy that was in front."
lionshmglbn, 04 Novembre 2016

Clean rooms and courteous staff make all the difference in whether you are going to enjoy the visit or not. My stay was excellent and enjoyable. The peace and quite atmosphere in this charming little village is great for those of us wanting to escape the hustle and bustle of big cities. To rest and to recuperate. ... I do miss the Amish Buggy that was in front and the old fashioned look that the hotel used to have. I first visited the old hotel about ten years ago , and stayed there at least five times. ...Great memories !

"Amazing"
robstro, 04 Novembre 2016

Absolutely amazing. Great price, great service, spectacular rooms. So happy to have stayed here. Probably the best hotel I've ever stayed. beats out the crazy big city hotels who claim to set the standard. Thank you to all the great ppl of best western plus of intercourse !!!!!!!!!

"1 day get away"
tpeckyno, 03 Novembre 2016

Fantastic, this is a seriously high grade Best Western an elite property w elite food. Quality construction. Kristen who checked us in was beyond words how wonderful she was. This property has everything going for it. I truly felt like I was in one a luxury hotel. Tim

"Relaxation in the amish Country"
Angela R, 01 Novembre 2016

We got about half off the room by visiting during the week and the crowds are far less. The hotel is almost across the street from the shopping center and in the heart of the quilting area as well as a few miles from the Amish market. The hotel sports a spa as well as a VERY good restaurant much better than most hotel eateries. Breakfast is included at the restaurant and it was filling and tasty.

Owner Response, 01 Novembre 2016

Dear Angela R, Thank you so much for your wonderful review. I appreciate you taking the time to share your experience at our hotel. Thank you for your wonderful comments about our restaurant! We continue to listen to our guest feedback and to implement changes to help the restaurant improve. We want the quality of food and service to be a compliment to our hotel product! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Nice stay"
Anntawny, 31 Octobre 2016

This is a terrific location and I love you can sit outside. Rooms are fine, but not as good as the other BW Plus hotel I have stayed in on this trip. The rooms are clean and the beds are comfortable. The restaurant is convenient and I came back to the hotel just for the coffee cake. Excellent !!!

Owner Response, 31 Octobre 2016

Dear Anntawny, Thank you very much for your kind words, and for taking the time to review our property. I am bit surprised to hear that you have stayed at better "Plus" properties. We continue to be ranked not only toward the top of the Plus descriptor, but as a top 20 property in all of BW North America. We pride ourselves for over delivering on the Plus brand, and I will be sure that we work harder to assure that we reach that level for the next time you stay with us! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"lancaster trip"
Michele R, 31 Octobre 2016

This was the first time i have stayed at this hotel, i found it while searching online and it was beautiful, i would highly recomend it and will be staying here again the rooms were clean , and well decorated,, they staff was very helpful and location was perfect

Owner Response, 31 Octobre 2016

Dear Michele R, Thank you for taking the time to share your experience at our hotel! The conversion of a guest from "first time guest" to "return guest" is truly one of the more satisfying aspects of our jobs. We work hard to assure that we are meeting and exceeding the expectations of our guests and I appreciate you letting us know that we were successful in that endeavor! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Never Disappointed"
Larry804, 30 Octobre 2016

This was the fourth year that we have stayed here and we are never disappointed. Well maintained property. Very clean rooms and and an attentive staff. We stayed in a suite which had a very large living room with a sofabed. You get a breakfast voucher for each day of your stay which you use in a sit down restaurant connected to the hotel. The food quality is very good. Good central location to most area attractions. We will be booking our next stay at this hotel soon.

Owner Response, 30 Octobre 2016

Dear Larry804, Thank you so much for your continued business and your willingness to share your experiences at our hotel! Consistency is such a huge part of earning the trust of a hotel guest. You have to be able to trust that each trip will provide a consistent, quality experience. It is so wonderful to hear that we have earned that trust from you, as you continue to return to our hotel! Thank you again for your review. If I can help in any way moving forward, or with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Awesome room"
jastull3, 29 Octobre 2016

Wonderful location, walking distance to local shopping, beautiful spacious suite, very comfortable, very kind and friendly staff. Excellent restaurant, food was delicious. Will definitely stay there again.

"Nice Fall Getaway"
ItalianKathy, 29 Octobre 2016

My husband and I came back to this great hotel for a fall getaway. This is one of our favorite places to stay in Lancaster. You can walk to Intercourse Village, which is wonderful. The restaurant attached to the hotel has great food. You get discount coupons for the restaurant when you stay at this hotel. You will not be disappointed. Wonderful lobby area with multiple fireplaces and free coffee.

"Best Location in the Area"
bib6, 28 Octobre 2016

I visit Lancaster at least once each fall and always choose this Best Western. Within walking distance to the most popular attractions in the area (Cafes, shops, pretzel makers, Amish goods, etc.) With a car you are minutes away from the outlets, restaurant chains, department stores, etc) The Inn is cozy with several sitting areas with fire places, coffee and specialty drinks. Breakfast in the restaurant is included as are donuts, danish & coffee/tea in the lobby. Employees are great and always pleasant and helpful. All types of rooms at various prices. I save my credit card points all year and cash them in for BW gift cards which pays for most of my stay.

"My favorite Lancaster retreat!"
doreek, 28 Octobre 2016

I have been coming to this property for quite a few years and have never had a bad experience. The Thomas family has a great work ethic and runs an efficient, clean property with lots of hospitality for all! Even when the building was in the midst of its renovation a few years ago, with all of the construction and confusion, the staff went out of their way to make sure their guests had a pleasant experience. Wouldn't stay anywhere else!

"Stayed for our honeymoon"
lisa326, 27 Octobre 2016

Beautiful hotel! Decorated for fall, warm, inviting, and the fireplaces are a beautiful touch in the lobby. Staff is very helpful and go out of their way to make your stay top notch. We had a king suite and it was a really nice layout. Not too big on having the Jacuzzi tub right next to the bed, but the shower in the bathroom was huge and nicely done. We also had a ground floor room with patio and that was a really nice touch. There is a privacy wall between the patios so you aren't looking at your neighbors. The only negative we found was the room seemed quite dark even with the lamps (which are really neat) on. Some recessed lighting in the sitting area and bedroom would help. The lamps just didn't seem to give out enough light. Would say open the curtains on the sliding glass door to the patio except about 50 feet outside of our room was a house and their windows did look towards our side of the building. This hotel really is amazing and would recommend it to anyone! Restaurant was very nice, rustic look like the hotel. Simple but very good food, and you get to keep the coffee pot on the table! We didn't use the "free" continental breakfast coupons they gave us as we were hungrier than that, but with the 30% off a la carte both of us got a lot for only $13.

"The BEST Best Western ever...."
MarkandKim, 27 Octobre 2016

When I stay at Best Western, I usually downgrade my expectations a bit. It's really a mid-range budgetish (is that a word?) chain. This one was impressive and exceeded my expectations. We were upgraded to a suite that included a large living room, a bathroom/kitchenette (well, a microwave and fridge in a hallway between the bedroom and living room that included a long counter and sink). It was simple - not a lot of furnishings but super clean, cozy and well-kept. Our room had a connecting door to the next room and the people next door apparently only had outside voices, but that's to be expected when you don't have insulation between that space. It wasn't too bad. The outside of the hotel was so clean - no spider webs or leaves left piled up. I figured out why the next day when I saw an older Amish gentleman meticulously cleaning all the large light fixtures and sucking up the leaves. There's "clean" and then there's "Amish clean". I've never seen such a well-maintained property. The housekeeping and desk staff were all so friendly. We hardly walked by anyone without being greeted. The location is perfect - just a short walk to town. If you listen in the early morning (or late on Sunday night about 10:30pm), you can hear the clip clop of the horses pulling Amish buggies past the property. You get a free breakfast at the adjoining restaurant. The free version is pretty basic - choose eggs and a roll/muffin/toast plus two drinks of your choice. But, you can also choose from their regular menu and get a 30% off discount. I hardly believed all the 5 star ratings when I booked this property for our 4 night stay in Lancaster County, but after staying there, I totally believe them. This is truly the best Best Western ever.

"Great Location"
Linda W, 26 Octobre 2016

We stayed at BW Plus during the week in Oct. We had a King suite which was very spacious on the third floor. This room only had a shower - no tub. Beds are ok for comfort but not the best sleep and pillows were hard. The biggest negative was breakfast. (There is a restaurant on site.) You get a voucher for free breakfast. You are allowed to pick TWO items from a list of eggs, toast, oatmeal, muffins, etc. but no meat whatsoever and no yogurt. You may also have two beverages from a list of coffee, tea, hot chocolate, juice, etc. If you choose not to use the voucher you may get 30% off of the regular breakfast menu. We ate supper at the restaurant the first evening we got in. My husband got the turkey dinner and it was those round slices from a pressed turkey roast that is a combination of dark and white - one of the worst things ever contrived by man!!! This property is in a good location in Amish country, walking distance to Kitchen Kettle Village and other shopping and close to all of the other areas within driving distance. Doubtful I would stay here again, though not saying never.

"Mini vacation"
lovinlife555, 24 Octobre 2016

This is my second time staying at this hotel. They have remodeled and it is beautiful. The hotel is very clean. Beds comfortable and the staff excellent. The hotel is convenient and in walking distance to kitchen kettle village. The food at their restaurant very good.

"Fall Visit!"
186dawnw, 24 Octobre 2016

Awesome hotel! Staff couldn't be any better. Very friendly and helpful. Room was clean, updated and very nice. Have stayed here many times. Great place. Restaurant was very good too. Great food and great service. Overall excellent stay!

Owner Response, 24 Octobre 2016

Dear 186dawnw, Thank you so much for this wonderful review! I am so glad to see that you continue to stay with us. We sincerely appreciate your continued business! We work hard to produce a consistent, high value product for our guests. No matter when you visit, what room you stay in, and who is working, we want your stay to be great every time! If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected]. We look forward to seeing you next time!

"20th Anniversary"
Charles B, 23 Octobre 2016

Awesome place to stay. Extremely nice staff. Amenities are the best. Will stay again soon. Great 4 night vacation from start to finish. Staff goes above and beyond expectations to make sure your stay is the very best it can be.

Owner Response, 23 Octobre 2016

Dear Charles B, It is so rewarding to see our guests recognize the effort that our staff makes to exceed expectations. We continue to set the expectations high so that our guests are consistently satisfied with their stay. It is always great to see when we are accomplishing those goals. Thank you for your wonderful review and all of your kind words. If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected]. We look forward to seeing you next time!

"Fantastic Stay!"
hmp56x, 22 Octobre 2016

We chose the Lancaster area for a cousins weekend and stayed at The Best Western Plus Intercourse Viiage Inn and Spa and were extremely happy with this decision. The rooms were immaculate, spacious and well equipped with refrigerator, microwave and coffee pot. Plus coffee & tea were always available in the lobby. Beds were comfortable and the room was spacious. RYAN and DARCI went out of their way to make our weekend a success, I can't thank them enough for their help. Everyone was very friendly and genuinely invested in making our gathering the best, when asked about specific tours the staff found coupons. The complimentary breakfast at the on site restaurant was delicious and filling. The coffee cake was fresh, the muffins warmed and moist. Our waitress, ROSE was fantastic! Friendly and attentive she always seemed to have perfect timing with extra coffee and anticipated the accompaniments to our breakfast choices. Rose could be "a cousin from another mother"! All in all, a fantastic hotel, super, super staff and ten very happy customers. I wouldn't hesitate to stay here again!

Owner Response, 22 Octobre 2016

Dear HMP56X, It was such a pleasure to have you and your family stay with us! I am so glad that things worked out perfectly for everyone and that you were able to have an enjoyable weekend. I hope that we continue to see you all year after year! If there is anything that I can do for you moving forward please do not hesitate to contact me at [email protected]. We look forward to seeing you next time!

"Great hotel."
monty a, 22 Octobre 2016

Excellent room clean and all you require. Great location close to everything. We always stay here as we like to drive and see the great farms,and country. Close to guilt shops and fabric stores. Also next to kitchen kettle village shops.

"Nice Stay"
555Robin, 22 Octobre 2016

The property was all I expected it to be so there were no disappointments. The staff was friendly, the rooms are large and spacious, the TV was easy to use, the breakfast was very tasty and the location was perfect! I would recommend to family and friends.

"Best is right"
Katieom1, 21 Octobre 2016

Have stayed here twice. Each visit was a pleasure. Well appointed rooms were clean and beds sooo comfortable. Could hear early morning traffic noise in room on street side but didn't mind as we wanted to get out and about after a great breakfast at The Olde Mill Restaurant conveniently located at the hotel.

"Excellent stay"
taras147, 21 Octobre 2016

Friendly staff and clean hotel are wonderful. If you have time, we highly recommend the spa. Very inviting lobby and nice pool area. (Heads up, pool is in building next to hotel.) We enjoyed our stay and will be back again!

"3 night stay at Best Western in Intercourse, Pa."
19Judy44, 21 Octobre 2016

This hotel was very clean, the staff was very friendly and it was very comfortable-home away from home. They have a nice work out room, and a large pool and hot tub that was very clean and it's indoors if your are there in the cold weather. Our room was spacious and very comfortable. It's also very close to all the shops so you can walk to everything in Intercourse. We definitely recommend the coffee shop in town-excellent coffee and great atmosphere. There is also a nice restaurant attached to the hotel which served a very nice free breakfast.

"Excellent Vacation"
kep132016, 21 Octobre 2016

We have nothing but good to say about our stay at this property. It was very comfortable and pleasant as well as the service we received at the adjoining restaurant. the rooms were good sized and very clean.

"Great vacation"
dennisnaomi, 19 Octobre 2016

Excellent property. Enjoyed our time at the facility. Friendly and accommodating staff. We felt very welcomed and appreciated. Would not hesitate to make reservations at this property again. Would highly recommend this property for anyone wanting to visit this great area.

"Excellent experience"
Robin F, 19 Octobre 2016

Although this may not be the most important aspect of your assessment of a hotel, the staff at the front desk was exceptional. They were very friendly and extremely helpful, and really stood out. Thanks. The hotel itself was top notch, and location was great - right in the heart of Intercourse. The rooms were clean and modern. The A/C worked well and quietly. The restaurant, while non-alcoholic and not fancy, was very good. (I had the pot roast for dinner.) As everywhere in the hotel the restaurant staff was competent and friendly. Overall, an excellent stay.

"Comfortable and great location"
EasytravellerSydney, 18 Octobre 2016

Best location in Intercourse just a short stroll to all the shops. Comfort and facilities are well above normal motel standard. The restaurant is a long way from fine dining but adequate, especially for families. Be early for breakfast - there can be a long wait for a table.

Owner Response, 18 Octobre 2016

Dear EasyTravellerSydney, Thank you so much for taking the time to provide feedback from your stay at our property! I am happy to hear that you enjoyed the location of our property and the quality of our product! Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected].

"Excellent Choice"
2CandC, 18 Octobre 2016

We stayed for two nights - very attractive, very good amenities, lovely lobby with two fireplaces and areas to sit in front of them. The restaurant that was attached was very good - both service and food. Breakfasts were included and could be off the menu at a 30% discount or free with a more limited menu. Either one offered an excellent breakfast with some local foods offered. Room had extra outlets and extra usb ports for charging.

Owner Response, 18 Octobre 2016

Dear 2CandC, Thank you so much for this wonderful review! It is great to hear that you enjoyed your stay! The charge ports in the room are one of those small touches that I think are truly important! We took feedback from our guests, both verbal or in some cases the rearranging of plugs in outlets, and put it into action by installing those wonderful charging stations in each room. We will continue to look for ways to add these types of amenities for our guests moving forward so that you can enjoy a stress free vacation! Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected].

"Great Place to stay"
Willard E, 18 Octobre 2016

We enjoyed our stay at this Best Western a lot. It is centrally located to everything in the town. The breakfast at the hotel really can not be beat. It was very clean, the staff is friendly and helpful. We will go back.

Owner Response, 18 Octobre 2016

Dear Willard E, Thank you so much for your kind words! I love that you pointed out both our unique breakfast program and our location. These are two selling points that I feel are deciding factors for guests who book with us. We don't believe that a stale, vaguely warm buffet is the best way to serve our guests, so we provide a made to order, complimentary breakfast menu. Thank you again for the wonderful review! We look forward to seeing you again in the future. If I can be of any assistance do not hesitate to contact me at [email protected].

"Our favorite hotel"
jodig690, 18 Octobre 2016

Excellent from check in to check out!!! This is our third time staying at this location and it is always a wonderful experience! We have recommended this hotel to many friends and family. We look forward to returning as soon as possible.

"dont look ant farther this is the place to stay"
newjerseyfamily2013, 17 Octobre 2016

stayed here 4 years in row in oct best inn I have ever stayed at all of the staff are very helpful and friendly.coffee 24 hours.My grandkids love the pool and hot tub.very close to most stores in the area right across the street from the litchen kettle villiage.

"Love the barn look!"
522travelbug522, 17 Octobre 2016

They gave us a free upgrade to a suite. The staff was friendly and helpful. Loved the fireplace in the lobby. Our room was quiet and clean. The beds and pillows were comfy. The free breakfast was a limited menu from their restaurant or you could get a percentage off the regular menu. The food was good. They also gave us a discount sheet with local stores.

"Great Stay!!"
594cathy, 16 Octobre 2016

Our room was extremely clean. Everything was just so nice. Room smelled fresh and clean. The staff was courteous on the phone as well as in person. This is the nicest place that we have stayed in while visiting PA Dutch Country in which we have been going to for the last 25 years. We will definitely be back.

"Right in the Middle of Needlework Heaven"
Randy L, 15 Octobre 2016

Staying at this hotel gives you access to many sources of quilting/needlework material. The rooms are fantastic and the in-house restaurant is so good you do not need to walk or drive elsewhere. The management, however, needs to add more staff to the dinner hour. Waitresses were nearly running to get from the tables back to the kitchen. They were greatly overworked.

"Great hotel and great location"
JTOWN2014, 15 Octobre 2016

We have stayed in the Lancaster area many times and feel that this is the best hotel around. The hotel grounds and lobby are tastefully decorated as are the rooms. I don't know if all rooms are like this but ours had a very large bathroom and a separate sink area outside the bathroom so two people could get ready at the same time. The room was extremely quiet and had a very comfortable bed. The hotel is also in a very good location. You can walk to a number of Amish shops and restaurants. One of the best things about the hotel though is the pool area. While we were there the weather wasn't very good so we spent some time in the pool. The pool is large, heated and very, very clean. They also have a hot tub next to the pool. We couldn't get over how clean the pool area was, it was spotless! Overall this hotel impressed us in all ways. We highly recommend this hotel for couples and families a like.

"Beautiful Hotel in a Beautiful Small Town"
John T, 15 Octobre 2016

We appreciated the fact that the hotel was designed and built to fit in with overall look of the small town of Intercourse. It was fairly new. The lobby had a comfortable look and feel. The staff at the desk were helpful. We stayed in a suite and it was very nice to have the extra living-room area.

"A Fun Hotel in a Fun town"
Zee B, 14 Octobre 2016

Most accessible hotel I've seen in years. Perfect for wheelchair users. Great accommodations. Only problem was their food not the greatest. Cheap. Still one of the best hotels I have ever seen. Will definitely go there again

"Mrs Sharon Gott "
AlbertKat, 13 Octobre 2016

Great place to stay,very clean.Front desk personnel very friendly and helpful! Restaurant is clean,food good,although service is slow would definitely stay here again.It was so nice after a day of sightseeing to come back to a clean room with plenty of fresh linens

"Mini Vacation"
Lil G, 12 Octobre 2016

We stayed here for a few days on our way to Florida and we had an excelllent experience. From the time we got to the hotel, to the time we left, everyone was extremely friendly and helpful. Also, the cleanliness of the property was outstanding. The rooms were very comfortable and we would definitely stay here again. It was wonderful!

"Great Amish Stay"
yourtravelchick, 12 Octobre 2016

BW Plus Intercourse is in an excellent location right near the main shopping village (Kettle Village) which is walking distance from the hotel. Hotel staff are very friendly & helpful. Rooms are spacious with comfy beds, very clean & we have stayed many times on our trips to stock up on Amish cheese and its consistently excellent value. Rooms also have small little balcony. Restaurant onsite usually has a line for breakfast but it holds a lot of people so our wait was usually under 30 mins at peak time. Food is pretty good & better than some of the other more well known restaurants. A negative is that it closes quite early in the evening (as do most of them in the area) so you need to factor that in if doing evening swimming with the kids. Pool is good but no jacuzzi. Wifi is good & they offer hot chocolate, coffee & tea all day/night in the lobby which is really nice. I absolutely recommend it & it's definitely much nicer than a typical BW (and I'm a picky travel agent pretty familiar with what to look for in a good hotel!).

Owner Response, 12 Octobre 2016

Dear Yourtravelchick, Thank you so much for this wonderful review! I am so happy to hear that you enjoyed your stay with us! I see that you mentioned in your review that there was no jacuzzi in our pool area, however we are happy to let you know that we DO have a hot tub in our in door pool area. It is located in the back right corner of the large indoor area, with the controls for the jets on the wall next to the hot tub! Thank you again for your wonderful review! If I can help in any way with future reservations, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Wonderful Experience"
patp889, 12 Octobre 2016

My husband and I stayed at the Best Western Plus Intercourse Village and Suites on our way home from a trip to New England. This was a return trip for us as we stayed there in 1999 before they remodeled. We were impressed with the new additions and would highly recommend it. The location is perfect as it is in walking distance to many shops and other places of interest. When Olde Mill Restaurant is a very good choice and very convenient. We would definitely stay here again.

"Wonderful Hotel"
lovepa2016, 12 Octobre 2016

One of the best and cleanness hotel I have stayed in. Beautiful decorated as well. Our room was very comfortable and again very Clean! The free breakfast was very good also. Loved the pool & spa area and again very clean. This is the hotel that I will always come back to when I'm visiting Intercourse PA. The only one thing I wish is that they would be pet friendly. I hated having to leave my little shichon baby at home!

"Happy customer"
barbc18, 12 Octobre 2016

I've stayed at this hotel several times and have never been disappointed. It's a little pricey, but the rooms are always clean, comfortable, and well kept. Everyone is friendly and I love the atmosphere. The spa and Old Mill Restaurant are nice to have there. I love using the spa and the food is great and not too expensive at the restaurant. The pool and hot tub are in a separate building across from the entrance, but always clean with lots of seating and towels around.

"Great hotel"
etf007, 12 Octobre 2016

We come here every time we come to Lancaster. Great location. Always clean and stage is always friendly and helpful. Parking is large and accessible. Close to sight and sound theatre which my family goes to often.

"Sisters fall weekend getaway"
melhill1951, 12 Octobre 2016

Lovely area with very well trained staff. Would be great for families with children as well as couples! Beautiful pool area in separate building adjacent to lobby. Beautifully appointed common areas and rooms!

"Best Hotel In Town"
chillychick37, 12 Octobre 2016

Everything was beautifully kept! The hotel smelled like fresh air and the staff was so friendly and accommodating !!! The restaurant was wonderful! Cant say more about the place. I am going to stay there all the time when I am in town.

"would stay again"
William M, 10 Octobre 2016

we stayed 1 night after attending a wedding in the area. The hotel was clean and comfortable. We are considering it for weekend get away to relax. Did not have time to use the pool but did check it out and it was very nice. The restaurant food was good and filling and staff friendly and pleasant.

"Great Inn & Suites!"
Dennis J, 10 Octobre 2016

This Inn & Suites is a perfect staging place to visit the Amish area. The Inn is great, clean, roomy, quiet and the staff is very friendly and helpful. Haven't used many of their amenities. My wife and I stay at this Inn every time we visit the Amish country, which is usually every two years. The restaurant food is very good and the staff does a wonderful job with the food. I highly recommend this Inn to everyone, but just remember to save us a room there.

"BabyMoon"
User, 10 Octobre 2016

We were pleasantly surprised with the friendly staff and cleanliness of our hotel. The ambiance was also very relaxed. Fireplaces in the lobby. A full day spa located on site. The indoor pool is in its own free standing building with a jacuzzi. Convenient walking distance to many shops! We recommend this hotel highly and will be back for years to come!!

"Girls Weekend"
918kathleenf, 10 Octobre 2016

Very pleased with the hotel. Nice, clean and updated rooms. Didn't go in the pool or spa but will the next time. Very easy to park. We walked to the shopping. Only improvement would be to broaden breakfast selection.

"Birthday Weekend"
lwbegb, 08 Octobre 2016

We had a wonderful stay. The hotel was in a really nice location. Beds were very comfortable. Staff was extremely friendly and helpful. Only negative was the restaurant that was attached to the hotel, seated for 20 minutes without even being greeted. The restaurant was not busy and was staffed appropriately. Didn't get to enjoy the pool or hot tub, next visit.

"Beautiful hotel in a peace location"
Jai12, 06 Octobre 2016

Hotel was lovely . We had booked a suite which was enormous for the two of us. A living area, bedroom and a small kitchen type area. Huge shower, all immaculate. Also laundry facilities which were free to use...provide your own detergent or purchase at desk. Reception and restaurant staff most helpful and pleasant. This hotel does not sell alcohol even in the restaurant. We didn't know but it is ok to bring your own alcohol in. The surrounding area is beautiful just to drive around. No need to pay for a tour unless you really want to. My only reason for not giving this a 5 is that our room (256) was quite near the road and traffic noise kept me awake. Would still recommend . Just ask for a room further from the main road.

"Good location"
Maryann R, 05 Octobre 2016

Great location for local shops and beautiful farms. Paul at the front desk was awesome!!! Very helpful, nice and pleasant any time during our stay that we had questions for him. Great employee :) Great getaway !

"Business trip"
Gilbert E, 05 Octobre 2016

As always we found that Best Western is really a host friendly place to stay. The employees are always friendly, courteous well groomed. They are knowledgeable about the services provided by Best Western and of the local area which We find very important.

"Excellent facility"
TMlll, 04 Octobre 2016

A clean, quality facility in which the staff is oriented towards customer service at all times. Nice pool and spa area as well as nice fitness room. Restaurant is fine and on the premises. Rooms are clean and appealing. Bathroom and sink set up is a little annoying, but may appeal to some. Close to popular attractions and shopping. This was my second stay this year and I will stay here next year as well.

"very enjoyable"
gct538, 03 Octobre 2016

clean, comfortable and affordable! we would stay there again. We were not overly impressed with the attached restaurant where we had breakfast-the staff seemed to be struggling, but the food was fine.

"Very nice hotel."
VacationFamilyNJ, 03 Octobre 2016

We (Wife, Son and Myself) stayed here this past Saturday. The hotel is very clean and spacious. The staff was very friendly upon check-in. Breakfast is included at the restaurant on premises and it was very good with a number of hot choices. We really enjoyed the freshly baked coffee cake. The location of the hotel is great with quite a few attractions within walking distance including Kitchen Kettle Village. My only complaint is that our room was right next to the elevator which was quite loud. Had I known, I would have requested a different room. If you are next to it, ask to be moved as it will keep you up at night.

"Relax"
jack h, 01 Octobre 2016

Great location, great hotel, wonderful staff!Located in the heart of Intercourse PA in walking distance of fun ships, novel work working stand antique stores and of course fabulous food! The sound of horse and buggy blanket the town and we encourage you try go for a fun ride and sample Amish hospitality.

"Basic poor standards"
Brandon1968, 30 Septembre 2016

Although a short walk off the high street of Intercourse, heart of Amish country, this hotel seems to caters for overnight bus loads of parties. Staff are polite but move at their pace only. No bar, terrible food too - at breakfast the restaurant is full at 7.30 am and kept waiting a good 30 mins. Food served on plastic plates and cold. A huge shame as the town is a huge tourist pull.

Owner Response, 30 Septembre 2016

Dear Brandon1968, I apologize, but I am not certain that the property that you are describing is our hotel. We do not, and have not ever served our breakfast on plastic plates. As you can see from the over 1500 guest reviews that we have received, and over 1200 5 star reviews that we have received, the experience that you are describing is not what is offered at our hotel.

"great place"
joseph b, 29 Septembre 2016

nice place to stay, clean and a great staff. old mill restaurant is really good!, plain simple good food with a great staff! stay here and you won't be disappointed. walking distance to shops, lots of traffic at certain times. overall a really, really nice place to stay!

"Nice hotel in quaint location"
CaNative757, 27 Septembre 2016

My husband and I stayed one night on the way home from a week long trip and really enjoyed our stay. We used points to pay for our room, and oh what a room! We had a separate sitting room with a sofa (pull out too, I believe) coffee table and flat screen TV, where we relaxed and watched the movie, Witness, very appropriate in this very Amish town. We had a beautiful marble bar with sink, along with a fridge and micro, separate bathroom and then the actual bedroom with another flat screen TV and two queen beds. The room was very comfortable and spacious. We didn't have time to use it, but the fitness room was large and had a number of treadmills and elliptical machines, well equipped for workouts. We enjoyed breakfast at the hotel restaurant, for which we had been given vouchers. It was a bit crowded due to a wedding party's presence, but the food was good and the decor was rustic and in sync with the history of the area and the mill that had resided in that very space. We plan to come back to the Best Western Plus Intercourse Village and Suites another time to really explore this quaint Amish town. We did check out some of the local shops with furniture, garden art, quilts and delicious treats, and were delighted to witness a gaggle of young Amish children, flying down the road on colorful scooters accompanied by a boy in a open cart pulled by a pony on their way into town, I will forever remember that image and the feelings of joy and happiness in the moment expressed by those young people!

"The hotel was very comfortable and close to everything in the area. We would recommend this hotel."
Ronald C, 26 Septembre 2016

The hotel was clean. We had a suite and had three rooms. Breakfast in the restaurant attached to the hotel was good and we had the choice of ordering from the menu with 30% off or selecting some items for free.

"Review "
Ccandy3, 26 Septembre 2016

We have stayed there several times. Every time it has been great. Everyone has been friendly, helpful and knowledgeable of the area. The food in the restaurant doesn't taste like hotel food it's taste like a good restaurant food.

"Lovely hotel in a lovely location"
StarrMom, 26 Septembre 2016

What a lovely hotel in a peaceful location, though conveniently located to many attractions and restaurants. We arrived on a Sunday afternoon and found it a bit difficult to find a nice dinner, as many restaurants are closed on Sundays. However this is about 10 minutes away from the Route 30 outlets area with many restaurants and shopping. Our room was very nice - sink outside the bathroom. My favorite unexpected feature was a small patio outside the room with decent privacy. I could hear lots of horse and buggys passing by. We loved the pool area - though it is in an adjoining building, it has a covered walkway and changing rooms, so we didn't have drip all the way across the hotel - very, very clean pool and hot tub with great windows and atmosphere! And we loved the breakfast at the hotel resturant. Amazing food and amazing prices, big portions. You can either have a discount on the meal or two free options on the limited menu. Within walking distance of Kitchen Kettle Village, but we found that to be a tourist trap and pretty crowded. Overall, we will return to enjoy the quiet area!

"Wonderful hotel with an outstanding staff"
Don C, 26 Septembre 2016

This is the 4th time we stayed at The BW Intercourse Village Inn and will be back again. The hotel and restaurant staff go out of their way to may the stay enjoyable. The rooms are very clean and the pool area and spa is great.

"Best Western at Intercourse Pa"
Janie B, 25 Septembre 2016

We always stay at the Best Western at Intercourse whenever we go to Lancaster. All the employees are very nice and professional. The food in there restaurant is exceptional and the price is very fair. The rooms are very clean and attractive. We would recommend this hotel and restaurant to anyone who would be making the trip to the Lancaster area.

"Our home away from home!!!"
Karen R, 23 Septembre 2016

What a great place to stay. The rooms are very clean and comfortable. The staff is outstanding and go out of their way to make your stay as pleasant as possible. Great food in the restaurant. We will be back next year!!

"Great Hotel in Amish Country"
drumman1962, 22 Septembre 2016

We stayed at the Best Western Plus Intercourse in August and found the hotel to be a quaint, quiet, and clean hotel to stay at. The rooms were nice sized and the hotel looks like it has been recently renovated. The hotel staff were all a joy to deal with and were very accommodating. Check in was fast and easy. The hotel is close to all the things one goes to the Lancaster area to enjoy. My wife and I will definitely stay here again and we would recommend the hotel highly.

"Very Nice Hotel, Clean Rooms, Pleasant Stay"
Shellqueen2014, 21 Septembre 2016

We traveled through the countryside to Intercourse. What a lovely area. Unique blending of culture. Service at the hotel was great. The room, beds, lobby great. Somewhat disappointed with breakfast included feature. Minimal choices - when in area would be nice to include some of the specials for this Amish area. Our service was slow.

"love the atmosphre and the friendliness of the staff and residents of the area!"
lawilliams2016, 19 Septembre 2016

the pool is beautiful and the floors are very quiet. lots of areas to sit outside that are very cozy and pretty. Breakfast is free and delicious and the hotel is absolutely beautiful and fits in perfectly with its setting.

"Best location, spacious rooms, excellent customer service"
MAC355, 18 Septembre 2016

My family and I have been going to this hotel every year for at more than 25 years. It has grown from a small hotel into a beautiful resort. The rooms are clean, comfortable, and spacious. Each room we have been in since the expansion about 4 years ago has had a sitting area with a sofa bed, a TV in both the sitting room and the bedroom. This year we had a room with 3 queen size beds, so no one had to use the sofa bed. The free breakfast is more than adequate, with eggs, danish, toast, cereal, fruit, etc. as choices. And the pool and hot tub are the best for relaxing after a day of shopping and site seeing. We will be returning again next year, and hope for many years to come. Thanks Kurt for keeping the 'small hotel feel' while becoming a resort destination. Your staff is always friendly and helpful.

"Perfect Hotel"
AnnMarie M, 16 Septembre 2016

We were here for a family wedding so we had several family members staying in the hotel with us. The hotel itself so very accommodating to our needs. The people at the front desk were so very kind and nice. I even had to have a pair of shoes delivered to the hotel and they were kind enough to hold them for me until I got there. After the wedding we went to the pool area to hang out with our family so we did not disturb other guests. It was just a perfect ending to a perfect stay. The rooms were extremely clean and I liked that the sink was outside the bathroom area so I could get ready while my husband was showering. The restaurant had a delicious selection of breakfast items and the homemade coffee cake was to die for.

Owner Response, 16 Septembre 2016

Dear AnnMarie M, Thank you so much for the wonderful review of our hotel, and thank you for sharing your wonderful day with us! It was a pleasure to have you and your family stay with us. Thank you for pointing out so many wonderful aspects our property. The vanity outside of the bathroom is one of those design aspects that can delight and frustrate hotel guests. You highlighted the intent of the design, to have one person showering while the other is utilizing sink/vanity area. I am so happy to hear that the design worked perfectly for you during your stay! Thank you again for your wonderful review. If there is anything that I can do to assist with a future stay, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Beautiful hotel"
Thomas B, 16 Septembre 2016

This hotel is so relaxing and in such a prime location for shopping and sightseeing. The staff are wonderful at helping with making your stay as comfortable as possible. The rooms are spacious and clean. The restaurant has delicious food and the décor is beautiful. I will definitely be staying there every time we visit Lancaster.

Owner Response, 16 Septembre 2016

Dear Thomas B, Thank you so much for your wonderful review. I appreciate you taking the time to share your experience at our hotel here on TripAdvisor! I am glad to hear that our staff was able to provide you with wonderful service during your stay. Our stay truly sets our hotel apart from other properties in the area! Thank you again for your wonderful review. If there is anything that I can do to assist with a future stay, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Quiet & Charming Hotel"
mariankrick, 13 Septembre 2016

We really enjoyed our stay here! It might have been because of the days (Sunday and Monday) but the hotel was very quiet. We loved the breakfast at the restaurant in the morning and the pools were very relaxing. Thanks to Paul at the front desk for a great check in and Ashley at the front desk for some dinner recommendations!

Owner Response, 13 Septembre 2016

Dear mariankrick, Thank you so much for taking the time to provide us with a review of your stay at our hotel! It is wonderful to see that you enjoyed your stay, and that our staff was able to provide you with a great experience. Thank you for your kind words about our breakfast at the property. It is such a unique experience, to be able to be seated, served, and all at no charge! Thank you again for your wonderful review. If there is anything else I can do for you in the future, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Great Hotel in Amish Country (Stayed Here for Bird In Hand Half Marathon down the road)"
Surbino, 13 Septembre 2016

We stayed at the Best Western Plus Intercourse Village Inn and Suites this September (2016). We were running the Bird In Hand Half Marathon which was just a few miles down the street and this was a perfect location to stay. The hotel was charming and fit the local perfectly as it was shaped like a barn with barn door accents in the interior hallways between rooms. The employees could not have been more helpful or friendly. We had a suite with 1 Queen bed in 1 room and 2 Queen Beds and a Couch in the other and TV's in both rooms. There was a great little bathroom hallway connecting the rooms and right outside the bathroom giving ample counterspace for everyone and included a mini fridge and microwave. The only thing missing was a safe in the room (as a New Yorker I always like to have a safe in case I want to leave any valuables in the room). The hotel has a pool and hot tub in a building next to the main one. We had breakfast at the Olde Mill Restaurant attached to the hotel and it was great! Huge portions of home made coffee cake started us off and again the staff was so friendly. We received 30% off breakfast since we were guests of the hotel. The only downside was I found the bed to be too soft and the pillows were awful. Would definitely stay here again. Plus since I'm a bit juvenile, the souvenirs with the town name on them we bought at the hotel make me giggle.

"I would stay here again"
DavidUpstate, 12 Septembre 2016

This was the second time I stayed at this hotel. The first was for business, and the second time was for pleasure. It is convenient to many activities and stores and restaurants in the area. The rooms are comfortable and clean and attractive. The staff is very friendly and helpful. The indoor pool and hot tub area is well-kept and in an attractive building. I would recommend this hotel to anyone visiting in this area.

Owner Response, 12 Septembre 2016

Dear DavidUpstate, Thank you so much for taking the time to complete a review of our hotel! Return guests truly make our jobs an enjoyable one. It is so rewarding to hear that a guest stayed here by chance, or for another reason (business, sporting event, etc..) and chose to come back simply to enjoy the area. It means we are doing our job providing great service Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"We stay here every year"
dinuzzo54, 12 Septembre 2016

We have lost count as to how many years we have enjoyed this Best Western. At least 10. It is usually a group of 5 of us for a girls' weekend and we come every fall. The fact that we can walk to Kitchen Kettle Village and 2 quilt shops is important to us. We can go back to our room at any time and relax. The updated inn is beautiful. The breakfast that is included is freshly cooked, unlike other inns with a free breakfast that is like a buffet. The choices are great and have never wanted to order off the menu. We also have eaten dinner here and have never been disappointed. The staff is very accommodating and friendly, the pool beautiful. Obviously, we will be back next year.

Owner Response, 12 Septembre 2016

Dear dinuzzo54, Thank you so much for taking the time to share your many experiences here at our hotel! It is wonderful to hear that you enjoyed another stay with us, and that we should be expecting to see you again next year! Girls' weekends are becoming more and more popular at our restaurant. Between our on-site day spa, Serenity, and the numerous sewing/quilting stores in our immediate area, we have found more and more groups of women choosing to stay at our property for a weekend away. Our location really does set us apart, as does our several comfortable, and inviting public areas where our guests can sit and enjoy a glass of wine by the fireplace. Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Charming and clean"
Holly M, 12 Septembre 2016

Wonderful accommodations for a wedding we attended in the area. The staff was friendly and the room was well appointed. The hotel is walking distance from a village of cute shops which is perfect for picking up all your authentic Amish wear.

"Visit to Amish Country"
Lula S, 11 Septembre 2016

We were only going to stay for one night originally so we were given a room with a king size bed. After we went to dinner and before we had been to the room we decided to stay an additional night. Since that room would not be available the next night we asked to be moved to a room with 2 Queen beds which was available both nights. They have an adjoining restaurant and they give you 10% off dinner. They also give you 30% off breakfast or a free Continental Breakfast. It is a very nice hotel.

Owner Response, 11 Septembre 2016

Dear Lula S, Thank you very much for your wonderful review of our hotel! I am very happy to see that we were able to accommodate your desire to stay at our hotel for 2 nights. This is a very common occurrence. Many of our guests arrive at the hotel and realize that there is so much to do, that it can be difficult to do in one day. While we are not always able to extend reservations, it is always wonderful when we can! Thank you again for your review. If there is anything I can do for your moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Little annoyances made it an "Just OK" stay."
David A, 11 Septembre 2016

Pros: Location, neat decor, well run, so many nationalities stay here. . Cons: Tight parking- lot is not as spacious as other Best Westerns so its not comfortable to temporarily park outside the front entrance to unload luggage etc. Cons: Free breakfast not really free. For a free breakfast you have to choose from a limited menu in the attached restaurant, so you are having breakfast with other hotel patrons in a Diner setting, but also presumably people from the local area who want to eat there. So even if you comply with the limited menu, the gratuity is not included so there is pressure to leave your server a tip. Other hotels offering free breakfasts are self serve and tipping is a either optional or not even asked for. Cons: Pool is across the driveway so even though it is a very nice indoor pool, you must walk outside to access the pool. This is fine in nicer weather, but if you choose to use the pool in inclement weather, you will have to walk about 50 feet outside to get to the pool. I was not satisfied overall for the price we paid.

"Visit to Amish Country"
Lula S, 11 Septembre 2016

This is a very nice hotel in the middle of Amish country. The staff was very friendly and helpful. They give you a 10% off at their restaurant for dinner.Also a card which gives the option of 30% off the menu items or a free Continental Breakfast .

"Family weekend"
Bob F, 06 Septembre 2016

This is our "go-to" hotel whenever we stay in the Lancaster area. The room is clean and comfortable, the service is outstanding, and the food at the Olde Mill restaurant is superb. We especially want to commend Emily at the front desk, who always makes us feel welcome and is willing to do anything to make our stay special. Also, Rose, a server at the Olde Mill restaurant, is awesome; she is friendly, and her service is top-notch! In fact, we asked to be seated at her station when we ate there. Overall, we love staying at this hotel, and we will most certainly be back.

Owner Response, 06 Septembre 2016

Dear Bob F, Thank you so much for your wonderful review! We have so many wonderful staff members and I am glad to see you provide recognition for some of the most deserving! We believe strongly that providing elite level service is what sets our property apart, and what keeps our guests coming back time and again. If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Wedding weekend stay"
Janine M, 06 Septembre 2016

Stayed at this hotel to attend a wedding at a venue 5 minutes away. We had a large group staying and the hotel made a good effort to place us in rooms near each other. The rooms are spacious and very clean. The hotel is obviously newly decorated and appropriately themed for the area. The free breakfast was convenient and delicious. Every staff member we encountered was pleasant and helpful. Great stay!

Owner Response, 06 Septembre 2016

Dear Janine M, Thank you so much for taking the time to share your experience. It was wonderful to have you and your family with us as you celebrated this wonderful occasion! If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Excellent Place to Stay"
Leslie B, 05 Septembre 2016

This hotel is within walking distance of shopping and excellent restaurants. You can park your car and stay for a while to enjoy the spa, pool, restaurant on site and the outdoor seating area to read the newspaper or a good book. The front desk personnel is kind and very helpful. Always in a good mood for a few minute chat. Rooms are clean and the pool is nice when it's not too overly crowded. Been here at least 3 different times and plan to return again.

Owner Response, 05 Septembre 2016

Dear Leslie B, Thank you so much for sharing your experience at our hotel! You mentioned so many positives from your stay, and I am glad to hear that you were able to enjoy so much during your visit. Our location truly is special. The ability to walk to local shops and attractions is a tremendous advantage for our hotel guests. You can leave your car and truly experience so much of what Lancaster County has to offer! If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Fantastic Hotel!"
Susan S, 04 Septembre 2016

Everything was perfect, from the basketball hoop in the courtyard to the indoor pool & hot tub. Excellent customer service & extremely clean! Definitely will be coming back soon. Exceeded expectations!

Owner Response, 04 Septembre 2016

Dear Susan S, Thank you for taking the time to share your experience at our property! "Exceeded Expectations" is one of those phrases that truly means we have all done our jobs well! We work hard to provide a wonderful experience for our hotel guests, and when we are able to see the fruit of that hard work it is tremendously gratifying. If there is anything I can do to help with your stays in the future, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Wonderful staff, very good location"
Jimindc2007, 03 Septembre 2016

Stayed two nights and enjoyed the hotel. Unfortunately the first night we were booked in a room on the second floor right on route 772. While the road is relatively quiet during the day, trucks use it at high speed during the night and we were awakened several times during the night. The staff was very accommodating and moved us first thing in the morning. The rooms are very clean and spacious. Best of all is breakfast in their own restaurant, the Olde Mill. I have stayed at many different hotels in the Lancaster area but the Best Western Intercourse Village Inn is now my favorite and I just booked it again for Thanksgiving weekend.

Owner Response, 03 Septembre 2016

Dear Jimindc2007, Thank you so much for your feedback from your stay at our hotel! I am sorry to hear that you had a poor experience in your first room. Because the road is only 35 mph, and because there are stop signs within a block in both directions of our hotel, we do not typically get feedback regarding road noise. As you said, we aren't on a main route, and the one lane highway typically does not generate much noise. I am glad that our staff was able to accommodate your move. Whenever something happens, no matter how unusual or rare it may be, our job is to make sure that you are comfortable and able to enjoy your stay. Thank you again for your review. If there is anything I can do to help with a future stay please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Great place to relax after a day of sightseeting. Centrally located and wonderful accommodations!"
sjstrauss, 02 Septembre 2016

Wonderful hotel! Staff was very friendly, welcoming, and went out of their way to assist in any needs. Hotel is beautiful, well cared for, and very comfortable! Wish the indoor pool was better ventilated. Too strong of a chlorine smell for us but very nice and well cared for. The design of the hotel is the perfect combination of country charm and today's esthetics. The beds are very comfortable. Shower works great! Could use a nightlight in the bathroom. Completely "feather-free" bedding which is wonderful for anyone with allergies. A lot of the rooms have a balcony which is great. Not much of a view but quiet and peaceful. And the breakfast was delicious along with the free coffee/tea and donuts in the morning at reception. Centrally located with great access to the region. Thanks to the entire staff for making this a very pleasant stay! Had a wonderful time and we will definitely stay here again!

"Wonderful place to stay"
jayy310, 02 Septembre 2016

The service was amazing and the staff was welcoming, friendly and attentive! The room was perfect and they made our stay wonderful... we will come back here anytime we are in the area! The free breakfast we received every morning was a super duper bonus! What a wonderful place to stay!

"Another great stay!"
Marsha M, 01 Septembre 2016

We stop here every time we pass through the area and are never disappointed. Rooms and people are outstanding! Old Mill Restaurant never disappoints for great food and service. We have learned to call ahead for a reservation because we have run into busloads of people staying here.

"Friendly employees"
Michael G, 01 Septembre 2016

The staff was very friendly and courteous. We were only going to stay one night and when we checked into our room ,we decided to stay two extra days. Rooms are very clean and very well maintained. We were very happy with the total experience. The restaurant serves the best food and the prices were reasonable. We are planning to come back soon.

"Really great stay"
TravelsWithTeens15, 31 Août 2016

From the moment we got there till the time we checked out, our experience was exceptional. The staff was warm, friendly, helpful and accommodating. The building is very attractive (look at photos online), the spa (yes, I had a massage...delightful) was so relaxing. Coffee is available around the clock and the large inviting lobby has 5 comfortable seating areas. We were upgraded, at no additional cost, to a 1 bedroom suite. The bedroom had 2 queen beds and, while not a large space, did not feel cramped. The living area was surprisingly large with a sleeper sofa, an armchair and desk with a comfortable desk chair and even an extra closet. In between the bedroom and living room was another space (outside of a nice sized bathroom). This space had a long counter, sink, microwave, small refrigerator and 2 mirrors. Best of all, it had 2 doors leading to the bedroom or living room that could be closed at night so noise in one room didn't interfere with someone in the other. My only gripe with the premises is the attached full restaurant. The waiting staff was excellent, but the food was mediocre at best. Overall, we loved our stay and would not stay anywhere else next time.

"Fabulous Place To Stay!!!"
Danielle W, 28 Août 2016

So glad we found this awesome hotel to stay at! We had been looking for suites that would accommodate our family. I had searched many times for hotels with suites in Lancaster and this hotel never came up. I had wanted something affordable but bigger than a standard one bedroom suite. A 2 bedroom suite was more than we needed and cost more than we wanted to spend. This hotel has a 2 room 3 queen suite. one room has a queen bed and a pullout sofa and then there is a little hallway with a counter top sink mini fridge etc. and a bathroom that connects to another bedroom with 2 queens and our room also had an awesome balcony! the bedroom (with 2 queen beds) fit a pack n play provided by the hotel, we took the extra chair out of that room and put in the main room to fit the pack n play without it intruding on the room at all. One complaint is that the pack n play did not have a fitted sheet , the hotel gave us a big queen size flat sheet to tuck under it- I would have much preferred a fitted sheet for the safety of my baby. The hotel is situated in the middle of amish country and is beautiful. the pool was really nice and one morning we even were able to have a family swim :-). nice workout room with cooler, nice lobby and nice looking spa, I tried 3 times to get a manicure but it seems like you have to book way in advance and when i thought maybe id book in advance they said if i needed to cancel i had to pay for the service in full. All in all it was a great experience!!!!

"Great"
saramW1319UW, 26 Août 2016

Room was clean and front desk was helpful. Perfectly located among all the shops. The Old Mill Restaurant is great and reasonably priced. My kids enjoyed the indoor pool. It was in a beautiful barn style building.

"Wonderful stay"
Steven K, 25 Août 2016

We did a lot of research before deciding to stay at the Best Western Plus Intercourse Village Inn & Suites. We are pleased that we chose it. This hotel is located in a relatively quiet residential area but just a few minutes walking distance from many of the Intercourse attractions. Being in a more quiet area we were able to enjoy watching the Amish horse and buggies ride past. Everyone from reservations to the front desk to housekeeping personnel to restaurant staff was extremely friendly and helpful. I would like to give special thanks to Kristin at the front desk (and I hope that i have her name right) for all of her special assistance. She provided us with great suggestions as to places to visit that we would not have otherwise thought about. One is the Roots Country Market which I had never heard of and which I will review separately. She would make an excellent concierge. We did quite a of traveling throughout the area and found that we were centrally located to all of the towns that we visited. Our room was comfortable, apparently recently renovated and very clean. My wife was particularly pleased with the comfort of the bed. I have read complaints about the breakfasts at the Olde Mill Restaurant. In my opinion they are unfounded; I will also review this restaurant separately. When we return to Pennsylvania Dutch country we will make sure to return to this fine facility.

"Lovely hotel but slow service in restaurant for complimentary breakfast"
Emily S, 24 Août 2016

Lovely hotel -- newly renovated. Nice to be able to stay in Bird-in-Hand and then head over to Dutch Wonderland which is only 15 minutes away. Only issue (and reason I'm not awarding 5 stars) was the breakfast. I thought it nice that they serve the complimentary breakfast in the restaurant and seat you at a table with waitress service. However, once seated our family of 4 waited more than 30 minutes for the complimentary breakfast to be served to us. We had ordered simple items -- bagel, scrambled eggs, cereal. Felt like as soon as waitress saw that we weren't ordering anything off the menu, we received poor service. Not a good way to treat hotel guests as it made us not want to return to pay for a lunch or dinner there.

"Comfy Room midst the Amish"
Kimaula A, 23 Août 2016

It was a great room. Clean and comfy. The staff was very friendly and available throughout most of the day and night. It felt like a home away from home. If you haven't seen the stars in awhile this is the perfect place.

Owner Response, 23 Août 2016

Dear Kimaula A, Thank you so much for your wonderful review of our property. Home away from home is such a wonderful compliment, and one that we truly take to hear. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected]. Thank you again. We hope to see you back with us soon!

"Pleasantly surprised"
Kimberly O, 23 Août 2016

This is a great hotel. It was super clean, spacious, and newly renovated. The hotel was walking distance to many shops! We were more than happy with everything during our stay. This was very reasonably priced. We will definitely be back!

Owner Response, 23 Août 2016

Dear Kimberly O, Thank you so much for your wonderful review of our hotel! It is great to hear that we have converted another first time guest into a repeat guest! That truly is what makes our hotel special. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected]. Thank you again. We hope to see you back with us soon!

"A Lovely Hotel"
T0ne, 22 Août 2016

Aside from this being a beautiful hotel, the highlight is the service; especially the staff at the front desk (and I mean the entire staff)! They were all extremely professional and very willing to help in any way. The rooms are nicely furnished. The complimentary breakfast was good, but offering buffet style would be better. I highly recommend this establishment. Thank you for a pleasant stay.

Owner Response, 22 Août 2016

Dear T0ne, Thank you so much for your wonderful review of our hotel! I am sorry to hear that we were not able to exceed your expectations in regard to our breakfast offerings. We work hard to provide multiple options for our hotel guest, and do so without adding even a penny of cost into our room rates. While other hotels may charge additional amounts for "breakfast included" rates, we are able to offer a free seated and served option, a 30% discount option off of our full local breakfast menu, and a complimentary cold, continental grab and go at our front desk. Again, we are able to provide each of those options without impacting the costs of our hotel rooms! If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected]. Thank you again. We hope to see you back with us soon!

"Lovely stay"
Abbydalem, 21 Août 2016

This hotel is beautiful and well run. We enjoyed the food at the restaurant and the free breakfast was plenty for us! We even tried the "traditional Amish wedding plate" For supper one night! It's centrally located and within walking distance to so much!

Owner Response, 21 Août 2016

Dear Abbydalem, Thank you so much for your wonderful review. As you said, our location is perfect for guests who are visiting the area and wanting to explore the Amish country side. The food, shops, and Amish attractions that are within walking distance of our hotel truly make our location special. If there is anything that I can do for you in the future, please do not hesitate to contact me by email at [email protected]. Thank you again. We hope to see you back with us soon!

"This is such a great hotel!"
super6traveler, 20 Août 2016

We have stayed two times now at this hotel while visiting the Lancaster area. My family of 6 stayed in a suite. The suite is very spacious, it consists of a pull out sofa and queen bed in one room separated by a large bathroom and hallway. Then the other room has 2 queen beds. The room is very clean and looks new. The staff were very pleasant during check in and housekeeping is also great! We have yet to use the indoor pool, but it looks nice! The best part is it comes with breakfast in their restaurant. All of the food is yummy, but my family especially loves the coffee cake! You can order off the regular menu for more money, but honestly the choices they give you with the complimentary breakfast are plentiful....we were definitely satisfied! My family loves this hotel and we would not hesitate to recommend it to anyone looking for a clean, family friendly hotel.

"Amish Pause"
Joseph L, 20 Août 2016

My wife and I had a very pleasurable experience at this BW. It had everything we were looking for including a perfect location/walking distance to shops and eating as well as the picturesque country side.

"A place to return to again and again!"
Charles C, 19 Août 2016

Amazing rooms, hosts, food! I can't say enough about this property. Extravagant! They didn't short cut on anything.They offer a great selection of coffees all the time, with basic coffee and cream complementary. The rooms are all very spacious...you think you just rented a luxury apartment. The restaurant food is great. Hotel guests receive complementary breakfast choices, or 30% off menu items. And you get a 10% discount at the restaurant for another meal. The Coffee Cake is to write home about. Don't neglect it.

"Terrific place to stay!"
cowgirl115, 18 Août 2016

I go to the area once or twice a month for business and always stay at best Western plus. The staff was helpful, the rooms are exceptionally clean and the beds are very comfortable. I haven't had a bad experience in all the times I have stayed.

Owner Response, 18 Août 2016

Dear Cowgirl115, Thank you so much for your continued business! We are definitely located in a tourist focused area, where it can be difficult to draw business travelers. Those who have found our property, like yourself, have quickly made our hotel their home when doing business in the area. Thank you so much for your wonderful review. If there is anything that I can do for your in the future please do not hesitate to contact me at [email protected].

"Awesome stay!"
nitramassyla, 17 Août 2016

When we arrived the staff was super knowledgeable about the nearby shopping village and the hotel accommodations. Would definitely recommend this hotel to others, very clean, very up to date and lots of amenities.

Owner Response, 17 Août 2016

Dear Nitramassyla, Thank you so much for taking the time to share your experience here at our hotel. It is great to hear that our staff was able to provide information of the area. There is so much wonderful culture, so many attractions, and so many shops, that it truly takes someone with local knowledge to help make sure you are getting to do all the things you want to during your trip! If I can be of any help moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Quilt hop trip"
Renee A, 16 Août 2016

We decided to stay here during our quilt material shop hop. We were pleasantly surprised had how beautiful and accommodating this hotel was. From the well designed rooms to the Amish barn atmosphere, this hotel offered each of us in our group a different way to unwind. A few of us enjoyed the balcony overlooking the farm field and the rest of us went swimming in their spacious indoor pool. The food was excellent for both dinner and breakfast. Will be booking here again

Owner Response, 16 Août 2016

Dear Renee A, Thank you so much for taking the time to share your experience at our hotel! Quilting trips have become a specialty of our property! We have several groups and guilds that come down a couple times per year, and utilize our hotel as a base of operations as they scour the area for fabric, sewing machines, and whatever other resources they may be in need of. Some of the groups even reserve our meeting space for epic, all hours of the day sewing sessions during their stay. If I can be of any help moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Amish and Hershey weekend"
Toni0099, 16 Août 2016

Excellent hotel. Clean, new and spacious rooms.A bit far from Hershey but not a problem.Great for a stay in Amish. The front desk staff was super friendly, especially the morning staff. Great lobby area to sit and have cappuccino in the morning.

Owner Response, 16 Août 2016

Toni0099, Thank you so much for taking the time to share your experience here on TripAdvisor! Our location really does set our property apart. As you said, Hershey can be a bit of a long drive, but we certainly can be used as a home base to see several attractions and shops. The local shops, Kitchen Kettle Village, and the Cross Keys Shops are all within walking distance. Dutch Wonderland is just a short 15 minute drive, as is Sight and Sound's Millennium Theatre. Add in Hershey in the 45 min to 60 min drive time (depending on traffic) and you really can see all Central Pennsylvania has to offer as a guest in our hotel! Thank you again for your kind words. If I can be of any assistance moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Amazing Hotel and Beautiful Ambiance"
tyronsdean, 16 Août 2016

The Hotel was Immaculate. We got up each morning and enjoyed the beautiful morning sun on our balcony. The Hotel Staff was amazing and very attentive. They were very helpful with advising us of tours and places to eat etc. Mill Restaurant in the hotel was delicious. They don't tell you but the Amish and Mennonites comes in often and have meals which was amazing. You felt as if you were part of the town. The pool was very clean. I've been here 3 times already and wont stay anywhere else in Lancaster besides BW.

Owner Response, 16 Août 2016

Dear TyronSDean, Thank you so much for this wonderful review. Our return guests are so special to our hotel. We have been fortunate enough to build so many long lasting relationships with our guests that we truly have a unique place to work. If it is a guest who travels once a year or once a month, it is always great to see a familiar face walk through our doors. Toni0099, Thank you so much for taking the time to share your experience here on TripAdvisor! Our location really does set our property apart. As you said, Hershey can be a bit of a long drive, but we certainly can be used as a home base to see several attractions and shops. The local shops, Kitchen Kettle Village, and the Cross Keys Shops are all within walking distance. Dutch Wonderland is just a short 15 minute drive, as is Sight and Sound's Millennium Theatre. Add in Hershey in the 45 min to 60 min drive time (depending on traffic) and you really can see all Central Pennsylvania has to offer as a guest in our hotel! Thank you again for your kind words. If I can be of any assistance moving forward, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Good place to stay!"
Janine L, 15 Août 2016

We love it here. Very clean and always willing to help. Emily was the best. Very very helpful.. Making sure my stay was the best. Only problem was the bathroom sink water wouldn't go down!! No biggie.. We plan to stay again...it is the perfect location.. You can walk to kitchen kettle...

Owner Response, 15 Août 2016

Dear Janine, Thank you so much for your wonderful review and for letting us know about your sink drain! I have looked up your room number and we have corrected the issue! Thank you as well for the wonderful compliment for Emily! She is an outstanding performer on our team, and someone who genuinely cares about our guests! Thank you so much for all of the kind words. If I can help at all with any future reservations, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Good Experience"
mbrez10, 15 Août 2016

Had a suite with 2 queen beds and pull out couch. Had plenty of room for our group to spread out. Staff was very accommodating and professional. Restraunt for breakfast was excellent, had Amish Platter - filling and worth it. Hotel is close to all Amish/Lancaster activities. haven't been here since the hotel was updated, nice job!

Owner Response, 15 Août 2016

Dear Mbrez10, Thank you for taking the time to share your experience here at our hotel! Your review highlights so many of the positive aspects of our property. Our location, our unique breakfast offerings, our staff - these are all things that help to set us apart from our competition! Thank you so much for all of the kind words. If I can help at all with any future reservations, please do not hesitate to contact me by email at [email protected]. We hope to see you again soon!

"Family trip to Lancaster area"
petW8621AQ, 14 Août 2016

We were surprised to see a hotel like this at or near Lancaster. It was great for us family of six with 4 young children. The place is new and for some reason hasn't come up in searches for a Lancaster hotel. Great suite type location sofa sleeper in living room then bathroom then bedroom with 2 queen beds. Hotel has a restaurant, which includes breakfast with stay. Nice sized indoor pool with big whirlpool. There is half court basketball. Only 5-10 drive from outlets and Dutch wonderland. Apparently there are antique and village shopping in walking distance. Great stay, may come back if in the area.

"Beautiful Hotel"
jessicm1, 14 Août 2016

I am a fellow Best Western employee and came here for a vacation. The rooms were huge and clean. The whole place was spotless and beautiful. Fireplace in lobby was gorgeous. And the on site restaurant was amazing. The complimentary breakfast meant you get to choose 2 things off a list, OR you could get 30% off normal menu. I got the normal menu. The breakfast there was the best food I had in Lancaster (yeah, seriously). Only complaint: I am assuming this is because I was a Best Western employee but it still annoyed me. When I checked in I got no information. Not where the pool was or where the breakfast/restaurant was. Only my keys and elevator location. And when I heard them later on checking people in I heard the whole spiel. So I was jipped :( But other then that small thing it was great! Seriously that coffeecake changed my life <3

"Family trip to Hershey and Lancaster"
Harold C, 13 Août 2016

What a great place to stay. There are five in our family... two adults and three kids ages 11, 8, and 6. This is what makes it challenging to find hotel rooms because there is that one extra bed you need. Our room had two queens in one side with the common sink and coffee machine, fridge, and microwave with separate door to bathroom separating the front ante room/office which had a sofa bed (queen) that my oldest enjoyed by herself. Front lobby was very comfortable and all of the staff were excellent. The free breakfast was in their adjoining three centuries old mill and the service was quick and friendly. Food was pretty good... a free continental breakfast hardly disappoints but not quite to the level of foodie types. Put stay was brief but we were comfortable. Wish we had more time to try out the amenities likes the spa, huge pool and exercise equipment. Love these new Best Western Plus motels... perfect for this family on a budget but still wanting to keep prices in check.

"Nice Place"
empresskiki3, 12 Août 2016

I found it very cozy and the staff very friendly.. My only problem was the bed was very uncomfortable for me.. I came home with an aching back.. toooo firm mattress. Next time I will hit the pool and Hot Tub.

"Beautiful"
Charles C, 12 Août 2016

This is one of the best place to stay in the USA ! We love the friendly helpful staff and the entire surrounding area. I myself stay in motels about 200 nights per year ( business) and this Best Western is tops . Thank you

"Buick Club Tour"
sbkile58, 12 Août 2016

We had a block of 20+ rooms for our vintage car tour. As expected, we found everything to our complete satisfaction. Rooms were extremely comfortable, hotel staff courteous & accommodating. Our contact, "Darcy", made sure everything was ready & waiting for us. She is AWSOME! We would certainly recommend this hotel to any group or individual(s) needing accommodations while traveling in this part of Pa.

"A very comfortable place to stay."
buickgirl123, 12 Août 2016

The room was very nice with a small patio on the back side( of course it was too hot to use it in August) We enjoyed the outside area by the pool where is spent most of the evening visiting. Unfortunately, the restaurant was not open on Sunday evening, but we enjoyed a very nice breakfast there. The location would have been great if we had been there long enough to visit some of the shops etc.

"Wonderful Stay!!"
jdavis914, 12 Août 2016

This is an wonderful hotel! The staff was very helpful and check-in/check-out went very smoothly. Housekeeping staff left a personal note in our room wishing us a nice vacation and the room was extremely clean. The complimentary breakfast menu has a nice variety and I personally recommend the Blueberry Muffins.

"Enjoyable stay"
Sandra R, 12 Août 2016

Good rooms, parking and good food Very helpful front desk staff ,pleasant staff in restaurant . Location near shopping Good family hotel . Would revisit this property again, no hesitation. believe there is a pool,but sadly did not see, to short a visit.

"8/6/16 1 night stat"
A8682QWlaurah, 12 Août 2016

Nice room, clean and well decorated. Bathroom with plenty of outlets for getting ready. Beds is nice with comfortable linens. Friendly staff and great options for breakfast at restaurant, would stay again

"Great time!"
Barbara C, 11 Août 2016

It was our first trip to this area. Best Western was very helpful in answering our questions and make suggestions for the best places to visit. The restaurant was very good best coffee cake I've ever ate.

"Lacking in value and amenities"
Gerard C, 11 Août 2016

Wasn't the best BW for value. I stayed at other BW and wasn't charged for some things that they added on in There added Breakfast, Charged for items. Most BW have nice choices at the buffett here they had restaurant and only gave you 2 choices and had to pay for other normal extras

"Great stay once again!"
gmcacioppo, 10 Août 2016

We stayed here 3 yrs. ago when they were undergoing major renovations. Unfortunately, we were originally booked into one of the un-renovated rooms, and quickly realized that it wouldn't be big enough for our party. The only room they had available was a triple bed suite. We decided to take it, even though it was more than we planned on spending. Well, let me tell you, we enjoyed the luxury of that room so much, that we booked the same room for this trip! We were not disappointed, and the property is beautifully maintained. Unfortunately, the hot tub wasn't very hot on the evening that I decided to use it. The front desk let me know that they were having problems with heating it, but they were working on it. It never did get any hotter, but I can overlook that for the overall atmosphere and hospitality of the staff at this BW. Just wish I could have stayed another day or two. Next time we're in Lancaster, we'll be staying here again!

Owner Response, 10 Août 2016

Dear GMCACIOPPO, Thank you so much for your review of our hotel! I am sorry to hear about the hot tub. I ran over there as soon as I received your review and we were able to get the heater back up and running. I apologize that it was down during your stay, and I would be happy to provide you with a discount for your next stay so that you are able to enjoy that wonderful amenity! Please feel free to contact me at [email protected] and I will make sure to provide you with a discount for your next reservation!

"Always stay here when in the area"
Rosanna L, 09 Août 2016

This is our second year staying at this location and love the location and area. Had a few issues this time but all issues were resolved 110% when brought to the attention of the staff. Like it that the owners are on site and readily available. The restaurant is having a few critical staffing issues but those are being addressed. The property is very clean and kept in good shape. It is a quiet area and can experience the amish culture by dining on the patio and seeing the buggies going by which my children enjoy. Would recommend this location to anyone looking for a good quality location for the money.

Owner Response, 09 Août 2016

Dear Rosanna L, Thank you so much for your kind words and for taking the time to share your experience at our property. Problem resolution can be a buzz word used in our industry and one that we use to measure our staff's ability to provide great service for our guests. It is always great to hear that we are able to exceed your expectations any time there is something that needs to be corrected. We are all human, and mistakes can be made, but it is how we handle those situations that truly separates us from our competition! If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Great Great Great Hotel"
Barbara F, 09 Août 2016

Our Stay was just wonderful. From the time we entered and was welcomed by Kristin and then went to our great room. Stephanie, from housekeeping, had the room in excellent order when we arrived. The location is just super with great restaurants, shopping and theatre plus great activities for the little ones. We try and stay at this hotel at least twice a year. This is always our first stop before returning home from Florida in the spring. Keep up the good work!

Owner Response, 09 Août 2016

Dear Barbara F, Thank you so much for this wonderful review. It is such a Blessing to have return guests who make our property their home away from home. It is so unique in our industry to be able to build those types of relationships, and it makes our jobs so much more enjoyable. If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Perfect"
drlavi, 09 Août 2016

We travelled with 4 children, and the suite was absolutely perfect! Everything was roomy and clean. The location is fabulous. We were definitely "the English" in the picture , as the facility is equipped with every modernity, but still in the heart of Amish country. The staff was courteous, the amenities were great. Two big rooms with a kitchenette in between. We could not ask for more. This hotel is an amazing value. I would highly recommend it to anyone visiting Lancaster county.

Owner Response, 09 Août 2016

Dear drlavi, Thank you so much for your wonderful review! We are very happy to hear that we were able to exceed your expectations during your visit! Your recommendation is extremely valuable to our property! Guest word of mouth is the greatest advertising for our hotel, and we always appreciate when our guests pass on their wonderful experiences! If there is anything I can do for you with a future reservation, please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Overnight Stop on Way Home"
MommyofLincoln, 08 Août 2016

We stopped here for a night on our way back home after a long drive from Maine to rest and tour the area. I have to say that I was pleasantly surprised. While the hotel itself is not a "four" star in terms of amenities or grandeur, it is way beyond a typical Best Western...hence the reason it's called Plus. They do have a pool and spa and an onsite restaurant as well, but more importantly, the location can't be beat. Very nice, new, clean rooms in the heart of Amish country. Nice staff too.

"Great hotel -- clean, friendly staff, great location"
AdKenL, 08 Août 2016

Great looking, updated hotel within walking distance of shopping, restaurants and buggy rides. Room was clean and spacious. The staff in the hotel restaurant was helpful and very accommodating with food allergies and made eating there a pleasure. Overall, very positive experience in this hotel.

"Absolutely Wonderful!!!"
DmD183, 08 Août 2016

I can't say enough how wonderful our stay was. The room and the entire property were spotless. The room is spacious and the décor is very nice. The pool facility was terrific and the lobby has very nice sitting areas. Best of all, the staff was friendly, helpful and really fun to talk to. Our whole family loved our stay. The setting is perfect. Walking distance to many nice shops. This is truly a top notch facility and we would highly recommend it to anyone looking for a relaxing place to stay. Thank you to the whole staff for making our vacation so memorable!!

"Awesome hotel!"
Cory K, 08 Août 2016

My wife and I have traveled all over, including international all inclusive resorts, and this is by far our favorite place to stay. The hotel and grounds were spotless, people working at all levels went above and beyond to be helpful and polite. The restaurant was always good and the wait times were always less than quoted. Can't say enough good things!

"Clean, quiet, and convenient location"
shoshana_sue, 08 Août 2016

The rooms are very large (especially the king jacuzzi room, which is huge. It was very quiet during our stay. The rooms were clean and comfortable. Having a microwave and mini-fridge was really nice. The swimming pool is good sized. On a weekday afternoon, we had it to ourselves (after check-in time, it got busy). More suggestion than complaint: Having a large room was nice, but we would have been able to make better use of it if there was a table suitable for eating or playing a game. When a few other family members joined us in our room, there wasn't much place to sit or to eat a casual lunch together. I think as a family destination, it would benefit from a small playground area. Maybe one of those nice Amish-built playgrounds they sell in the area.

"Great service friendly staff. Rooms are amazing"
Timothy G, 07 Août 2016

Our family loves this hotel. We are a family of six. With 4 year old triplets. The room fits our needs and the kids love it. Great indoor pool. The restaurant is outstanding. The front desk to the staff. Go out of there way for you. Only ,minutes away from kettle kitchen and the Amish We love this place. Be back soon

"Overnight stay for wedding"
sportmomshelly, 07 Août 2016

What a wonderful surprise. Immaculate hotel with beautiful spa facility and great indoor pool. Also has a restaurant on property as well as 24 hour coffee. Our room had a balcony which was unexpected and nice. Close to local shopping and attractions. Staff outstanding!!! Would definitely return and recommend!!

"Enjoyable!"
Jeannine C, 07 Août 2016

The room was huge! I loved the layout of the 2 room suite with the bedroom in the back of the room. The AC worked amazingly although it was quite loud in the bedroom while running. The free breakfast they give you is pretty good. Although one morning the restaurant was pretty unorganized. We waited 10-15 minutes just to be seated. The staff was very friendly throughout our stay. The location of the hotel is great. You can walk to Kitchen Kettle Village, corner coffee shop and other shops. If in the area again, will definitely stay here.

"Never Disappoints"
Teresa F, 07 Août 2016

This hotel is reasonable, convenient to all that Amish Country has to offer, and the staff is absolutely marvelous! The rooms are clean, and the amenities superb! The hotel has a country charm, and is kept immaculate, and the Restaurant on premise is delicious. We are looking forward to returning.

"One night in town"
Wendy K, 06 Août 2016

Room was fantastic. Clean and spacious. We were upgraded to a 2 rooom suite and felt fantastic with all that room. The complimentary breakfast in the morning however could have been much better. There was not too much to choose from, but we ate for free which was nice.The location couldn't be better, and the front desk was exceptional.

"Worst experience ever"
slinc, 06 Août 2016

We booked the room through Expedia and reserved a 2 room suite. When we arrived we saw the room we were given was a handicap accessible room. The shower was therefore a handicap shower. We have had rooms like this before BUT this shower was HORRIBLE! The showers head was placed in the middle and sprayed directly into the shower curtain which then forced a full stream of water onto the bathroom floor. I went to the front desk whose solution was to give us about 20 towels to lay out on the floor to sip it up. Needless to say after 3 out of 4 people showered we had used all of the towels. The water flowed out of the bathroom and into the room area. When they brought more towels I asked if they were aware of the problem and the gentleman said they have heard some complaints. This has got to be some sort of health code violation. Not sure what the other rooms are like here, but if we were scheduled for more than one night I would demand a refund and find another hotel. ANYTHING would be better then this. I still don't know what we will do if someone has to go to the bathroom in the middle of the night. The floor has 2 inches of water on it and the hallway carpet is soaked. Best Western should be ashamed of themselves. If this is the best they have to offer a handicapped person then shame on them!! It is bad enough anyone has to deal with this.

"clean and comfortable"
cindya486, 02 Août 2016

nice hotel with a country charm big pool up to 5 feet and whirlpool very nice food was good at hotel restaurant lots to choose from and you get a discount for eating there. rooms were great plenty of room we had the 3 queen room no issues. computer and printer for quests to use in lobby nice for trip directions. the cell service was the greatest in rooms great in lobby. we stay again we like the country atmosphere.

Owner Response, 02 Août 2016

Dear Cindya486, Thank you so much for your wonderful review of our hotel! It was great to have you and your family stay with us! I am very happy to hear that you enjoyed our family suite with 3 queen beds. During the Summer travel season they are certainly among the most popular rooms on property! Thank you again for your feedback. We hope to see you again in the future. If I can be of any assistance with future reservations, please do not hesitate to contact me at [email protected]

"BDE Aftertour"
Buicklover, 02 Août 2016

What a beautiful hotel in a nice little town in Amish Country. The suite we had was beautiful and well appointed. There is a separate building with a swimming pool. There is also a spa on site for relaxing. We enjoyed our breakfast in the restaurant with great service and good food. The restaurant was closed on Sundays which meant getting back in the car and trying to find a place to eat.

Owner Response, 02 Août 2016

Dear Buicklover, Thank you so much for your very kind words and your wonderful review of our property. Unfortunately, as you mentioned, our restaurant does close at 2:00 PM on Sundays. While it is not closed, we do not serve dinner on Sunday evenings. We would love the additional business, however, given the faith and commitment to church in our area we have chosen to try to balance serving our guests with allowing our staff to observe the Lord's day of rest. Thank you again for your wonderful review of our hotel! We hope to see you and your group again in the future.

"Greta Hotel"
worldwidetravele2016, 01 Août 2016

This is a wonderful hotel with very pleasant people at the front desk and restaurant. The pool is big and beautiful. Walking distance to Kettle Village. We had to cut our trip one night short due to the accident and the hotel did not charge us for the extra night even though we left at 6:00 p.m. If we come back to the area again, we will be staying here again.

Owner Response, 01 Août 2016

Dear WorldWideTravele2016, Thank you so much for your wonderful review of our property. I am happy to hear that our staff was able to accommodate you in a difficult time. While we have policies in place for cancellation and early check out, we still try to identify the human side of our business and to be understanding when difficult times arise. I hope that you are able to enjoy our on-site day spa, and our large indoor pool and hot tub area during your next visit! If there is anything that I can do in the future to assist with future stays, please do not hesitate to contact me at [email protected]. We look forward to seeing you again!

"Great Lancaster County Location!"
Ah2travel, 31 Juillet 2016

Central location in Lancaster county with attached restaurant attached. We only ate breakfast there, since it was included, but it was good. Indoor pool is not very big but it was not over crowded while we were there. The room was spacious and clean. Comfortable beds and bedding. Overall it was a good stay and we will stay here again.

Owner Response, 31 Juillet 2016

Dear AH2Travel, Thank you so much for your wonderful review of our property! It is great to hear that you enjoyed your trip enough to stay with us again in the future! I appreciate you highlighting the cleanliness of our property, as well as our spacious rooms! I hope that you were also able to enjoy our on-site latte and espresso bar, Fireside Latte! I would be happy to help you any way possible with future reservations. Please do not hesitate to contact me at [email protected] if I can be of any assistance.

"first visit"
Dickruns, 30 Juillet 2016

this was our first visit to Lancaster County and found the hotel to be very nice ,very clean facilities ,very efficient cleaning staff as everything was top notch every day after we returned to our room, kudos to the housekeeper on the 3rd floor 320 room area, friendly helpful staff, restaurant on sight ,central location, inside pool and a gym on sight, so it had all you need for a great stay, would use this facility again on next stay in the area.

Owner Response, 30 Juillet 2016

Dear Dickruns, Thank you so much for the wonderful review! It is great to hear that you found our property met all of your needs! We pride ourselves on service and cleanliness and it is always rewarding to hear that we were able to reach those goals! I hope that you were also able to fit in a massage or nail service in our on-site spa, Serenity Day Spa! Thank you again for your review. If I can help with any future reservations, please do not hesitate to contact me at [email protected]!

"Great Hotel"
Bryan M, 30 Juillet 2016

The hotel was super clean. Every staff member was very friendly. Full free breakfast, can get eggs/pancakes/whatever. Also have low prices suites with 3 queen beds and a pull out. Highly recommend this place.

"Amish Area Vacation"
ewa2fl, 28 Juillet 2016

The perfect spot to locally visit Lancaster Co Amish country. We walked just about everyplace & the hotel was amazing. The pool, customer service, day spa & hot tub were kept extremely well. We would return again for sure!,,

"Very impressed with this hotel!!"
first-timer2NYC, 27 Juillet 2016

When we pulled up, we thought, "wow!" Front desk staff were more than helpful. Our rooms were very spacious and clean. Had a gym and an indoor pool. Kids wanted to stay longer. Hotel is within walking distance of great shopping. Would def stay here again.

"Nice accommodations"
Michael G, 26 Juillet 2016

Recently renovated. Very modern, clean and well managed. Large rooms - ours came with a Jacuzzi. Friendly staff who were most helpful. Restaurant attached - good food and attentive staff; very good breakfast included with the room.

"Perfect!"
iTeachEC, 25 Juillet 2016

This was our first time staying at a Best Western so I was nervous because I am very critical when it comes to the cleanliness of a hotel. I was pleasantly surprised and we thoroughly enjoyed our stay! The hotel was very clean and the staff was super nice! Great location also. I cannot wait to go back!!!!!

"SAVED OUR VACATION !!!!"
rkarmels, 25 Juillet 2016

Planned a mini vacation to Lancaster. Wanted to have the B&B experience. Mistake ! big mistake. We arrived at B&B Thursday afternoon and had to leave Friday morning. First time at a Best Western and will not be the last. Called the hotel and spoke to the awesome Madilyn. (hope I'm spelling her name correctly) Told her about our experience, she sprung into action and saved our vacation. She and the other folks at this location are some of the nicest people I have ever had the pleasure to know. The entire staff were incredibly informative. Any question you had there was no hesitation, they knew the answer. They really made sure you had everything you needed and were comfortable. The hotel itself is beautiful, clean and just a great location. The Old Mill Restaurant located in the hotel has the best burgers and coffee. The pool house is open til 11pm very clean the hot tub is a definite plus for relaxation. Unfortunately we arrived too late to book appointment with spa. They fill up quickly. Handicap parking very close to door. Stayed in king room, a/c worked very well and loved the extra vanity sink. I can't say enough about this hotel and the staff. Just a wonderful place to stay.

"Wonderful stay"
ItalianKathy, 25 Juillet 2016

This stay was wonderful. The staff was very pleasant, courteous, friendly and helpful. The facility is very clean and the beds are very comfortable. The restaurant attached to the hotel, Olde Mill Restaurant, has good food and friendly staff too. We have been staying in Lancaster for 10 years and we had stayed at the original Best Western, this remodel is amazing. Would highly recommend if you like being in walking distance of the village and shops.

"Best stay we've had in a while "
Jeff C, 24 Juillet 2016

We just stayed one night while traveling back home to Ohio. This is one of the best hotel experiences we've had in a while. The place is absolutely beautiful! The staff was friendly, room was absolutely perfect. We just stayed the one night, but plan to stay a couple days on our next visit. I would highly recommend this place.

"Love this hotel"
Andrea L, 24 Juillet 2016

Hands down a great hotel. Clean and comfortable rooms. Queen suite was a good size with 2 queen beds plus a sofa bed. Pool area with hot tub is decent size and located in an adjacent building with nice patio area outside. On site restaurant is good and convenient. You receive a coupon for the restaurant at check in that gets you either free continental breakfast items or 30% off other menu items. Hotel is walking distance to many shops and Kitchen Kettle Village.

"Wonderful stay!"
pmarklesparkle61, 24 Juillet 2016

Lovely hotel with indoor pool and whirlpool and spa. We stayed in the Two- Room King Suite with Jacuzzi and Patio. Beautiful room! The hotel is very conveniently located and has many shops and eateries nearby. They do have a restaurant attached to the hotel. We ate 2 dinners and 2 breakfasts there. Meals were reasonably priced and very good, except for the Amish Wedding Meal. The breakfast included with our stay consisted of 2 options from a limited menu, but all the choices were delicious, and 2 beverages or you could get 30% off anything else on the breakfast menu. Service was fast for breakfast. One night the service was excellent. The second night it took over 45 minutes to get our dinner.

"Great place to stay"
Betty E, 23 Juillet 2016

Great place to stay. My husband had a little trouble in the shower though. Thought it was a little slippery. Otherwise it was a great place. Big room. We enjoyed our stay. Not as much to choose from for the breakfast-but this was not a problem for us. We enjoyed our stay. Clean and comfortable rooms

"Great place to stay"
buckandlaura, 21 Juillet 2016

We have been there several times. Have never been disappointed. The beds are comfortable and the room is spacious. Enjoyed the pool and hot tub as well as the adjoining restaurant. They also have an in-house spa with great massage therapists. Walking distance from many shops to visit. We would highly recommend it.

Owner Response, 21 Juillet 2016

Dear BuckandLaura, Thank you so much for your continued business. Return customers are the lifeblood of our business and it always great to hear when our guests return time and again. Thank you for pointing out so many of the wonderful aspects of our property! We feel strongly that we offer amenities that truly set us apart. Our restaurant continues to grow in popularity both with our guests, and locally. Our pool and hot tub provide a large get away with extended hours for enjoyment. We continue to be the only hotel property in Lancaster County with a day spa on property. I can go on and on about the amenities and facilities that our guests continue to rave about. Thank you again for your feedback. If I can help with anything in the future please do not hesitate to contact me at [email protected].

"An awesome experience!"
karenhicks1953, 21 Juillet 2016

An awesome experience ! The staff was friendly and helpful. All employees spoke and were respectful. They made our trip one of the nicest experiences we have had in years. The food in the restaurant was excellent.

Owner Response, 21 Juillet 2016

Dear Karenhicks1953, Thank you so much for your kind words, and for taking the time to provide us with a review from your stay. I am very happy to hear that no only were you able to enjoy your stay, but also the food in our on-site restaurant. It is a wonderful bonus for our guests to be able to walk just down the hall and get a full PA Dutch dining experience without ever having to leave the building! If there is anything that I can do for your in the future please do not hesitate to contact me at [email protected]. We hope to see you again soon!

"Lancaster and the shops"
Brenda P, 21 Juillet 2016

Very comfortable, clean, quiet, and the food was great. The people are very friendly. This is our place to stay when visit the area of Lancaster. We continue to tell people about this motel. The staff was very helpful also.

Owner Response, 21 Juillet 2016

Dear Brenda P, Thank you so much for taking the time to provide us with feedback from your stay at our hotel. We sincerely appreciate your willingness to refer our property! Word of mouth referrals promote a genuine growth in hotel properties. Potential guests trust the word of their friends and family as they suggest properties to stay. It is a powerful tool for our hotel, and we appreciate you being an advocate for our hotel! If I can be of any help in the future please don't hesitate to contact me at [email protected]. We hope to see you again in the future!

"karen"
Karen E, 21 Juillet 2016

Had a very nice time. Beautiful grounds very clean, comfortable beds. Just like the pictures totally surprised. Loved the decor. Nice indoor pool. Closed to cute shops, great location. Definitely go back.

Owner Response, 21 Juillet 2016

Dear Karen E, Thank you so much for your wonderful review! We sincerely appreciate your feedback. There is no greater compliment than when guests tell us that our property is just as it is in the pictures, or just as advertised. Professional photos can be misleading, and dated. As a traveler it can be difficult at times to know if what you are seeing online is what you are going to get when you arrive. We are proud to have our guests know that what they see is what they will get! If there is anything that i can do for you in the future please don't hesitate to contact me at [email protected]. We look forward to seeing you again in the future!

"a family trip"
Frances M, 20 Juillet 2016

This hotel/inn was the best! Immaculate and modern rooms. easily able to comfortably sleep my family of five; clean rooms guest service was quick and polite;;.best service/ near all attractions and within walking distance to great shopping. we enjoyed the clean indoor pool and the staff service was on time at all requests; front desk staff were very helpful in local information; FREE COFFEE SERVED;; Downside everything is closed on Sundays which we were not aware of. The free breakfast was a disaster on both days. LONG LONG wait to be seated..long wait to be served and very little to offer on the voucher menu, bagel and scrambled egg or muffin.. HAD TO PAY XTRA FOR A SLICE OF CHEESE! ..go somewhere else for brakfast please.

Owner Response, 20 Juillet 2016

Dear Frences M, Thank you so much for your kind words and for taking the time to provide us with a review of your stay. I am so happy to hear that you enjoyed our rooms, our staff, and our location. These are 3 items that truly set us apart from other properties in the area! I hope that you were able to enjoy our indoor pool and hot tub, as well as our on-site day spa! I am sorry to hear about your experience in our restaurant. We do offer a unique breakfast experience for our guests. Rather than provide luke warm buffets, or stale continental breakfast options, we offer made to order, seated, and served breakfasts free of charge. While it is customary for restaurants to charge for the addition of cheese where it is not included in the breakfast, we do offer several warm, made to order items, such as hot oatmeal, 2 eggs any style, and our famous warm coffee/crumb cake! For our guests who choose a larger breakfast, we do offer a 30% discount so that they may enjoy any of our the items off of our full breakfast menu! Thank you again for your review. We do hope to see you again in the future.

"Raf"
642ralphf, 20 Juillet 2016

Clean updated accommodations, great complimentary breakfast at their restaurant. Double suites are great for large families with walk out patios or balconies. Fireplace in lobby is a nice touch in the cold months. Plenty of parking.

Owner Response, 20 Juillet 2016

Dear 642RalphF, Thank you so much for your wonderful review! It is wonderful to hear that you enjoyed your complimentary breakfast in the restauarnt! We feel that it is very important to continue to add that value to our guests who choose to stay with us. While we are not required to provide free breakfast, we do know that it is important for our hotel to continue to provide a great product to folks traveling to Lancaster, PA. I hope that you were able to enjoy some of the new shops and stores that are opening in the area. We were happy to welcome E&A Candies to the Cross Keys Village Center, just across the road from our property. They have spectacular chocolates and candies, and will no doubt have something for everyone in the family. Thank you again for your feedback. If I can be of any help in the future, please do not hesitate to contact me at [email protected].

"Comfortable family room"
m00lah, 13 Juillet 2016

Touring Lancaster with family who lives in Virginia so it was a 3.5 hours drive out. We were booked into a family room with 2 Queen-sized beds. The rooms are clean & comfortable and had a microwave and small bar fridge. Bathroom is separated into walk-in bathtub shower and toilet while the sink and dresser is at the entrance to the room which works out well when you are a family sharing the facilities. Rooms come with complimentary breakfast with a list of items you can choose (the country style breads are good toasted!). Ala carte items are good value too and my son absolutely loved the bacon and cheese omelette. Free WiFi but connection is best in the lobby.

Owner Response, 13 Juillet 2016

Dear M00lah, Thank you so much for your review of our hotel! We appreciate the feedback and your kinds words. I am glad to hear that you enjoyed the size and layout of your room! We are blessed to have so many different room types that are able to accommodate many different travelers. From large family suites, to king standard rooms, we have rooms that accommodate large families and single travelers alike. Thank you again for your kind words. We look forward to seeing you again in the future. If there is anything else that I can help you with, please do not hesitate to contact me at [email protected].

"Knowledge Staff and friendly."
Bunchek, 13 Juillet 2016

we stay in this BW Hotels,nice staff is a plus knowledgeable staff,very helping team work. we will be back again. Thanks BW Plus.The Breakfast is very clean.food is good and fresh,we enjoy very much. Location is perfect well,quite location,

Owner Response, 13 Juillet 2016

Dear Bunchek, Thank you so much for all of your kind words. Teamwork is such a cliche, and can be a buzz word in our business, but this genuinely is a team at our hotel. From the front desk, to housekeeping, to the restaurant, to the spa, we all work together each day to try to provide a great experience for our guests. Thank you again for your compliments. If I can do anything for you in the future, please do not hesitate to contact me at [email protected].

"smaller than expected"
Hager R, 08 Juillet 2016

nice location, walking distance to many shops. clean, friendly service, but the fold out bed blocked the door when in use, had to leave room through patio door, not happy with that. we choose the three queen and sofa bed, two bedroom and it was smaller than I expected, my debit card was charged for the room even though we paid cash when we checked in, I contacted them and a refund was posted the day after I called

Owner Response, 08 Juillet 2016

Dear Hager R, Thank you so much for taking the time to provide feedback from your stay at our hotel. I am very sorry to hear that you encountered issues with the room during your stay. In our family suites that feature 3 queen beds and the full size pull out sleeper sofa, we rarely have issues with guests utilizing the sleeper sofa. Because of the size of the room, number of beds and the accessibility of the sleeper sofa, typically blocking the door is not an issue. We do have rooms where the sleeper sofa would not obstruct the door, and would be happy to block you into one for a future stay! Thank you again for your feedback. If there is anything else that I can do for you please feel free to contact me at [email protected].

"Three day getaway"
Peter C, 08 Juillet 2016

We go to Lancaster at least once or twice a year, staying at the Eden resorts, however we had to make these plans on the spur of the moment and they were booked, but boy did we find a jewel in Amish country, we enjoyed our stay so much that we will probably go back, much more the experience of staying in the country, great food, plenty of shopping within walking distance. just a great all around stay.

Owner Response, 08 Juillet 2016

Dear Peter C, Thank you so much for your wonderful review. We consider the compliments of guests who come to us from the Eden as high praise. They provide a beautiful product, and are an outstanding property within our brand. We do, however, feel as though our location provides an exceptional advantage to our hotel. As you said, with some many shops and attractions within walking distance, our location truly does set us apart. Our goal is always to become the "go to" property of guests traveling to the area. I am glad to hear that you are considering making our hotel home! If I can assist with any future stays please do not hesitate to contact me at [email protected].

"Wonderful staff and accomodations"
trmowebb, 07 Juillet 2016

We had a great 4 night stay for our 30th anniversary. First time traveling to this part of the country. We came in a day early was welcomed with friendly staff. The staff were always friendly and helpful. Even though we could not obtain the same room that was already reserved we were accomodated very nicely. The hot tub, pool, exercise room and resturant were all clean and maintained. Just a short walk to local attractions in the area was a big plus!! Never felt uncomfortable and no safety issues in the area. We would definetly recommend and will return again!

"Family fun"
PhiladelphiaPolly, 06 Juillet 2016

We had a grest family get away . The hotel staff us very friendly and helpful. Clean rooms and pool area is well maintained. Close to shopping and restaurants but also quiet area. Lobby has many seating choicesand coffe , tea , hot chocolate available 24 hours. Kid friendly. Breakfast is good wirh many choices .nice enviroment. Will be back soon

"family fun"
Margaret T, 06 Juillet 2016

Our family stayed for the holiday weekend. We enjoyed the pool and hot tub. This is a great location close to everything, Kitchen Kettle, outlets and restaurants . The staff is very friendly and helpful. The also have

"Wonderful stay, friendly service"
Katie K, 05 Juillet 2016

My husband and I came here for an anniversary getaway. Upon check in, with no request by us, we were given a complimentary upgrade from a queen room to a king suite. What a treat! The room was clean and the staff was friendly. We thoroughly enjoyed our stay!

"Another great, relaxing stay."
Frederick B, 05 Juillet 2016

If you want to fell like you are really on a vacation then book your room here. Everything is top rated and the staff is always friendly and helpful. Exterior is very neat and clean and you are within walking distance from so many great little shops. Thank again for a great stay.

"Your average hotel"
Anurag Y, 05 Juillet 2016

Given the paucity of better options, this best western is a decent option in the Amish country area. The rooms were on the smaller side but neat. Bathrooms are tiny. Only paper cups, no water. Beds are good but the pillows are a disaster. Air conditioning is a bit wacky. Noisy and doesn't quite seem to be in sync with the wall controller. They have a point hat remains open late which is great given the rest of the town closes at around 6. The breakfast situation is tough. No buffet and an overcrowded restaurant with moody servers. Your experience will largely depend on who you get.

"Cleanest hotel I've ever stayed in!"
Alex_163, 04 Juillet 2016

Very nice place! Wonderful staff, very friendly - very helpful. I stay in this Hotel every time I visit the area. It is the cleanest hotel I've ever stayed in. Spotless. Quiet. Friendly. Homey. And clean. Super clean. Did I mention that already?

"Excellent Choice"
tgeary69, 04 Juillet 2016

My wife and I were very happy and pleased with our stay. The hotel was actually just as nice as the pictures on website. The remodel was very beautifully done. The room was very spacious. Everything was neat and very clean from room to hallway and lobby. Restaurant food was great. The front desk personnel was very helpful and friendly. We will definitely will come back again.

"Second Visit"
arjkkw2703, 04 Juillet 2016

On this our second visit, we experienced some changes and some not for the better but the entire staff from Kimberly in house keeping to Frank, the restaurant manager and to Ryan, the assistant general manager, all listened to us and were very helpful and responsive to our concerns and needs. We thank all of them for making this vacation a great stay instead of a poor experience. This hotel has much to offer all visitors, location, friendly staff and a new multi million dollar renovation. This is a wonderful hotel. Check it out!!!

"Great Stay"
glenwood d, 04 Juillet 2016

Super staff, nice pool, restaurant was good. We had a great suite. However, unfortunately the room was not as sound proof as we would have liked, in the mornings we could easily hear conversations being carried on in adjacent room. This would not prevent us from coming back.

"quaint hotel, step back in time"
christinepP561YM, 04 Juillet 2016

This hotel is located in the heart of the Amish country in PA. Close to everything in town, walking distance. It was a wonderful stay. Wish we had stayed here longer, but had to get home. The room had a patio in back with a bench. We sat outside and watched the amish horse and buggies going up and down the street. The room was clean and beds were comfortable. Staff was very friendly and accommodating. Highly recommend!!

"Very nice"
Linda Y, 30 Juin 2016

The staff was so friendly, especially Emily, so nice to have a restaurant that was just down the hall. Can walk to Kitchen Kettle and many other Amish stores. Especially Duckie Donuts at the Smucker Village. We would definitely stay again.

"Awesome hotel!!! "
PricelineQueen698, 28 Juin 2016

Great staff. Pool extremely nice. Delicious food at the restaurant. Spacious rooms. Extremely satisfied customers. We had 2 family suites and they comfortably fit 6-8 people, 1 king suite, and 1 king room. They were FIRST class!!! Awesome!

"Excellent Stay"
tchrgrl, 27 Juin 2016

From the moment we entered, we were welcomed into the hotel. The front desk personnel quickly checked us in. We mentioned that we were going to head back out for dinner. Within minutes, the person helping us gave the name of several nearby restaurants, checked on whether they were still seating for dinner, and printed directions. The recommended restaurant was wonderful. As far as our room, it was a two room suite with a long countertop with sink area outside of the bathroom and another setup inside the bathroom. The room was immaculate. The pool is in a separate building that is just a short path from the lobby. The pool area has a very high ceiling which kept pool air from feeling too heavy. We really enjoyed our stay and have already booked a return trip.

"The food was just okay"
debrah475, 27 Juin 2016

We tried the Village Inn restaurant after realizing our first choice restaurant was closed. My husband and I had the turkey dinner. The food was barely warm. They do have great corn fritters! I would try something else.

"Okay but not a "Plus""
Debbie W, 27 Juin 2016

The room was very small, but clean. I think it was a bit overpriced for the size and decor. It could use a little updating. The mattresses were on the very firm side....we prefer softer. The staff was very friendly.

"Family Wedding"
Mary Megan R, 27 Juin 2016

great hotel! Wish it had a bar however. Nice room and the rooms were big. We requested adjoining rooms and the hotel accommodated us. My little niece really enjoyed the pool. My other niece slipped in the shower however, so they should really have bath mats in all the showers because they're really slippery.

"Another super weekend visit to Amish country."
5661, 26 Juin 2016

This is the second time a group of my friends, my wife and I spent at this motel. It again reaffirmed our feeling that this is truly a treat. The setting is great and the room, staff, food, and offered amenities are unbelieveable. The entire three days that we spent here was enjoyed, even though we had very heavy rain one of the days, we were able to enjoy the local annual auction, a buggy ride through the countryside, a train ride as well as eating at a few rustic inns/restaurants. Although the staff is not Amish they did seem to treat us like family and helped to make our stay that more enjoyable. We will again return next year, same time, same place.

"Favorite place to stay in Lancaster County"
Eileen K, 25 Juin 2016

We come to this area frequently for business and pleasure. This is our favorite place to stay. It was recently renovated with up to date linens. The rooms are very clean, the staff very friendly, the lobby is like being in your own living room visiting with friends! It is within walking distance of various types of shops. The breakfast in their restaurant is excellent - try the baked oatmeal-- it is delicious. The grounds are well maintained as well as the pool and hot tub area.

"Great Stay"
jopreach, 25 Juin 2016

Just got home from our vacation. The whole experience was wonderful. Hotel was clean and staff was so friendly. The pool as well as hot tub was very clean and maintained. The restaurant was pretty good. It was busy all times we were there. Everyone seemed to be working very hard to keep things moving. Erin was our server twice and we found her to be exceptional. We will be back for sure.

"Lovely hotel"
Linda Y, 24 Juin 2016

Very clean, has restaurant inside, very nice employees, especially Emily. Good breakfast that is included. Lobby is nicely layed out and so comfy. You can walk to many stores, especially to Dutchie Donuts that are to die for, so delicious . Close to Kitchen Kettle and many other Amish stores.

"Very nice hotel for the price"
Randall G, 24 Juin 2016

It was clean, workers were courteous, pool was nice, staff was friendly. Only recommendation would be to make the breakfast buffet style since the complimentary portions were smaller. However, the quality of the food was above normal.

"Great Hotel"
Mamaof2CT, 22 Juin 2016

We recently stayed here. Hotel was very well taken care of and employees were friendly. You can clearly see it was recently renovated with great decorative touches. We definitely will stAy here again. We had a HUGE King Suite that worked great for our family. Our only issue was the floors ( although didn't look dirty ) were filthy. Our sons knees and feet would be black from crawling on it. I thought maybe it was from somewhere else, but we cleaned him up and let him loose again only to be covered in black again in 5 min. The restaurant is very slow unless you get the best waitress there, Fannie. She's amazing!

"Family Vacation "
Jenni C, 22 Juin 2016

We had a wonderful stay here. I highly recommend this hotel. It was clean and we had plenty of room. The staff was very kind and helpful. Each time when we asked for dinner suggestions they offered great places to check out. It was really nice. You can't go wrong with this hotel.

"Excellent Stay"
boulangerkatie, 22 Juin 2016

My husband and I just stayed here for 2 nights. The hotel is nice and updated. Room was clean. Breakfast in restaurant was very good. Close and convenient to what we were looking to do. There was a wedding party that caused a pretty loud disturbance coming back to the hotel late at night and staff seemed very apologetic about it. Good stay overall.

"Modern, yet country charm"
Doreen F, 21 Juin 2016

Clean, modern (recently updated) hotel in a great location. Room was very nice, wifi worked great, staff was very friendly, and the attached restaurant had a nice breakfast. we stayed 2 nights in mid May for a quick get away and were very happy with our choice. When we return to the area, we will definitely stay again!!

"Wonerful Gut"
Katherine I, 20 Juin 2016

This is our very favorite place to stay in the area! It is close enough to many great shops and restaurants and cafe's to walk. The staff is friendly and helpful. The rooms are spotlessly clean and very comfortable. The breakfast is excellent many locally made items that are delicious. We always enjoy our time here.

Owner Response, 20 Juin 2016

Dear Katherine I, Thank you so much for taking the time to provide us with feedback from your stay. We sincerely appreciate your continued business! Any time a guest tells us that we are their go to or favorite place to it is incredibly gratifying. It shows us that the hard work from our staff is enabling our property to exceed the expectations of our guests! I hope that you were able to enjoy our on-site day spa, Serenity, during your stay. We continue to be the only hotel in Lancaster County that has a day spa on property for the relaxation and enjoyment of our guests! Thank you again. If I can be of any assistance with a future stay, please do not hesitate to contact me at [email protected].

"Family and Wedding"
Ruth K, 20 Juin 2016

Very nice place to stay and so convenient to everything this weekend. Family all stayed together at same location and enjoyed time together in their nice seating area. So close to wedding to venue and beautiful scenery.

Owner Response, 20 Juin 2016

Dear Ruth K, Thank you so much for providing us with feedback. I am so happy to hear that you were able to enjoy your family and wedding weekend at our hotel. Weddings can be a difficult segment for our hotel. So many of our guests come here to get away, for peace and quiet, and to relax for a weekend in the Amish Culture. We do run into issues where celebrations such as weddings can conflict with those goals, but ultimately, we always hope to accommodate everyone to the best of our ability. It is great to hear when those two very different groups of travelers can overlap and enjoy their weekend! Thank you again for your wonderful feedback. We hope to see you again in the future. If there is anything I can do for you with a future stay, please do not hesitate to contact me at [email protected].

"Beautiful Best Western"
mneu1129, 19 Juin 2016

Amazing Best Western. It compares to a much higher level hotel on appearances alone. They also are connected to a nice little restaurant. My daughter enjoyed the pool which is larger than others as it is housed in it's own separate building. We only wish there was a continental breakfast to help us get in and our with our two year old a little faster as taking her to eat in the morning was a bit rough on us and other guests! Otherwise we had a wonderful time.

"Excellent!"
sestgs, 19 Juin 2016

Gorgeous hotel. Beautiful décor! Big rooms beautifully decorated! I can't say enough about this beautiful place! You will not be disappointed. LOVED the pool and restaurant. Loved the proximity to shopping including kitchen kettle village! Could have stayed longer.

"Wedding Trip"
Dee P, 19 Juin 2016

Lovely, clean, spacious room. Staff accommodated our request for an early check in due to an afternoon wedding down the street. All staff we encountered were friendly and helpful. The young men in the wedding party appreciated the basketball court!

"Very pleased."
Joanne C, 18 Juin 2016

Clean spacious rooms, beautiful area. Pool was very nice and stocked with plenty of towels. Property had nice outdoor sitting and recreation areas. We could walk it's few blocks to get to some tourist attractions. 15 minute drive to Dutch Wonderland. Staff was excellent. Restraint attached had delicious food. We had great service at breakfast and dinner. Breakfast the second day however, was crowded and had a long wait. Overall, I would recommend to any family looking for a getaway.

"Love this place"
Kim H, 16 Juin 2016

This is where we stay each time we visit Lancaster. We gave our Daughter a gift certificate for a nights stay for Christmas. This hotel is Clean, The staff is very friendly, You can dine at the hotel and the food is good, Very nice inside pool.

"everyone was so nice and helpfulI"
robynkaren, 16 Juin 2016

we had a 2 bedroom with 2 queen beds it was very clean and nice for the two of us We were near the kettle village so was nice plus main highway about 20 minutes away we loved it there and would go back plus the free breakfast was good too

"NICE, NICE, NICE!"
grndh2o, 15 Juin 2016

The location was great in walking distance of shopping and restaurants. The staff was very pleasant and helpful. The hotel itself very clean and has a great restaurant and pool. I would recommend this hotel to stay at.

"Great stay!"
Mikgab, 14 Juin 2016

Stayed here for a 1 night. Stayed in a king room with whirlpool tub in lower level. The room was very spacious, it had a living area with a flat screen tv and a separate area for the bed/shower/whirlpool/vanity also with a flat screen tv. The room was clean, bed & pillows were comfortable, our room had glass door that opened to a small patio which was nice. Front desk was very friendly. Check in and out was easy. There is a restaurant on site we had dinner and breakfast and both were very good. If you are eating breakfast at the restaurant though, be willing to wait..it gets very busy, our waitress seemed a little frazzled, forgot our drinks, gave us the wrong item...but my husband and I are very forgiving and didn't make a big deal out of it. I would recommend that if you are having breakfast at the restaurant that you call in your order and just pick it up and eat in the room I believe they allow you to do that. Other than that the dining experience was good. We only stayed 1 night so we didn't use the pool. We did hear some noises from outside/upstairs, certainly nothing that would keep us awake. Overall we had a great experience, would recommend it to a friend.

"Nice hotel"
Joanne B, 14 Juin 2016

This hotel is very nice ... however, the bed SUCKED. Got very little sleep and when I complained while checking out, the girl laughed and said "You can't please everybody all the time". I thought that was rather rude and she didn't even offer me any money off my $200+ bill.

"Perfect, except for the bed, breakfast and carpets"
Elizabeth D, 13 Juin 2016

This is a great place if you are not a princess who can feel every pea. It is clean, except the carpets were a little musty. The staff is extremely helpful and friendly. The franchise needs to invest in cleaning the carpets more often and in updating the bedding. Otherwise, it is a great place for families and couples. Free breakfast could be a little more generous by offering more than 2 food breakfast items. Choose the coffee cake, not the fruit. An Amish lady makes it fresh every day and it arrives fresh and warm to your table. You'll thank me. It seems like the problems are with the franchise and owner trying to save money. Kettle Kitchen and a number of quaint stores are walking distance from the hotel. On Newport Road, Ken's Gardens has high-quality plants and decor for the garden. Again, the whole staff is exceptional.

Owner Response, 13 Juin 2016

Dear Elizabeth D, Thank you so much for taking the time to provide us with feedback from your stay. We are blessed to have a property that has been completely renovated just 2 years ago, including all, brand new, top of the line Serta mattresses in our hotel. Our guests often comment that our mattresses are on the firm side, because of their newness. We have even had guests purchase our mattresses because the experience that they have had sleeping on them while staying with us. This is the first complaint that I have seen in regard to our bedding. We were blessed to have owners who invested millions of dollars to completely renovate and expand our property. They spared no expense, and cut no corners as they added porcelain tile throughout the lobby and in all the bathroom areas, added beautiful new carpet, new furniture, stainless steel accents in all guest rooms, and beautiful new lighting throughout the hotel. We do reside in the middle of Amish farm land. and the "farm fresh" smells can make their way into our room, as our heating and ac units do pull form the outside air. Each of our carpets is cleaned on a regular basis, several times a year to provide our guests with a clean, and comfortable room. Thank you again for your feedback. If there is anything that I can do for you in the future, please do not hesitate to contact me at [email protected].

"ABSOLUTELY AMAZING!!!!"
purplepete93, 12 Juin 2016

This was our first time staying at this Best Western Plus & it was an AWESOME experience. We were in the area for a wedding at the nearby wedding venue, Stoltzfus Homestead & Gardens. The rooms are huge. They offered about anything & everything you ever would need there. The room we had was somewhat sectioned off in 3 sections which was really neat & different. VERY clean, comfortable, beautiful & VERY friendly folks. The layout of the whole building, inside & out was beautiful. The attached restaurant, Old Mill Restaurant was just as amazing. Outstanding food & friendliness as well. And that was super convenient too, to only take a stroll down the hall to go eat. I wish every hotel offered that. We will definitely go back again.

"Beautiful hotel!"
Bonnie M, 12 Juin 2016

Loved this hotel. As pretty as the picture shows. We had a street side room first night and were asked to be moved as we are not accustomed to road noise. We were moved with an upgrade included in our room to accomodate us for the restless first night. Staff, Madeline in particular, are very helpful and knowledgeable about the area and things to do. Would stay there time and time again! Continental breakfast is from a selection from the onsite restaurant, not a frozen egg heated in the microwave.

"Beautiful Hotel with Nice Accommodations"
btsloane18, 09 Juin 2016

This is a beautiful hotel to stay at. My wife and I had our wedding at the nearby wedding venue, and we and many of our family and friends stayed at this hotel the night of the wedding, as well as the night before. I rated the staying experience as five stars because the hotel is very clean, overall the staff is friendly, the rooms are nice, and there are accommodations on site, such as a restaurant, indoor pool, and a spa. Our wedding guests thought very highly of the hotel as well. The only negative experience that we had was when we were trying to hold rooms for our wedding guests, it was turned into a big hassle because they do not do "room holds" at this location, even with an up-and-coming wedding venue nearby. Wedding guests will be utilizing this hotel a lot, so I would recommend a change in that policy to accommodate weddings. We were basically told that "our business is not needed since they would sell most of the rooms anyway." Other than that policy, this hotel is a great destination.

Owner Response, 09 Juin 2016

Dear BTSlaone18, Thank you so much for your feedback and your willingness to share your experience at our hotel. I am very happy that you brought up our wedding block policy, as it is not often discussed on a place like TripAdvisor! Group policy, rate, and procedure is essentially a function of supply and demand. It is simply a very poor business practice to hold rooms aside, many of which are not taken through reservations (we call this a wash rate), when we have a large amount of demand for our hotel rooms at a given time. Weekends during our peak season produce more demand for our rooms than we actually have rooms available. On average, half of the rooms we hold for a wedding are not converted into reservations, so the hotel is ultimately holding inventory back that will not be sold while there is demand for those rooms from the general public (our transient guests). Because of this, we have to protect our business, and in order to do so, we have to make certain that our rooms are available when our demand is the highest. As you said, it is WONDERFUL that Stoltzfus Homestead is doing well, and growing rapidly. They are, however, located in a prime tourist area, and give the quality of our property, and our location in this prime tourist area, marrying a wedding venue to a high demand tourist property can be incredibly challenging. I hope that this better explains why we have restrictions in place for our hotel. Many properties in our area will not allow wedding parties at their hotel during prime tourist season. We, however, have worked out a policy in which we will hold rooms if we are able to apply a 2 night minimum length of stay. We do want to work with the local venue, but we do also have to protect our business during our peak season! If I can answer any questions for you in the future, please do not hesitate to email me at [email protected].

"Poor Customer Service"
Clarinda W, 09 Juin 2016

I stayed at this hotel over the Memorial Day weekend and did not have a good experience. The hotel itself was nice and clean but I was not given the room type I was promised. When I made the staff aware, they were not very helpful. When I asked for a manager I was told there was no manager onsite until Monday. When I first checked in, I had a manicure(gel) and pedicure which was a part of my massage package at their spa. By Monday, my manicure was already chipping and I paid $140. Not good. When I went to their onsite restaurant for breakfast, I had a hair in my eggs after waiting a long time for my food. Not good. I was supposed to stay in the hotel from 05/28/16-06/01/16 but checked out on Monday 05/29/16 and went to the Amishview Inn and Suites where I had a great experience. I will never stay at this Best Western Hotel again because of the poor customer service.

Owner Response, 09 Juin 2016

Dear ClarindaW, I am so sorry to hear about your experience at our hotel. As you can see both by the reviews around you, and the over 1300 reviews that we have collected here on TripAdvisor, your experience is not a common one at our hotel. We are currently ranked in the top 20 in all of Best Western North America in overall service. It is something that we take a great deal of pride in, and I am very disappointed to hear that we were not able to provide you with that level of excellent service. I was able to speak with our staff, many of which you spoke with during your stay. My understanding from them was that you had wanted a balcony with your room, however, our hotel does not have a room with a balcony under the room type that you booked. I am happy to see that our staff was able to provide you with 50% ($100) discount and was willing to offer to move you to a different room than the one that you had booked, so that we could get you into a room type that did have a balcony. I would be happy to communicate with you further regarding both this experience, and a future discount to enable you to return to our property and have our staff show that we provide outstanding service to each and every one of our guests. Please feel free to contact me by email at [email protected].

"business stop for two nights"
Peter E, 08 Juin 2016

very comfortable and all necessary amenities: internet, restaurant, café, gym and pool. lobby and desk perfect for working. Hotel staffed well and very friendly. Atmosphere is tranquil and soothing perfect to work and R&R when done.walk into town for a break. its all here!

Owner Response, 08 Juin 2016

Dear Peter E, Thank you so much for sharing your experience at our hotel! Business travel is not a segment that we see much of given our tourist location, but I do think our property is a wonderful fit for business travel. Our rooms, especially the deluxe and 2 room suites, set up perfectly for business needs. Having both the desk, and the sofa and coffee table to work at is a great benefit. Having the Ethernet and wireless internet options is another handy benefit. Add in the free breakfast, and I believe our property makes a ton of sense for folks traveling to the area on business. Thank you again for your feedback. If there is anything I can do for you moving forward, don't hesitate to email me at [email protected].

"Good location"
meniku, 07 Juin 2016

We stayed one night on the way . The room is clean, no safe, duvet uncomfortable. Sleep quiet, great location, close to the Amish. Good service, limited breakfast. There is a good pool in a separate area.

Owner Response, 07 Juin 2016

Dear Meniku, Thank you so much for taking the time to provide us with feedback from your stay! I am sorry to hear that you found your bedding uncomfortable. We do not utilize duvets in our room for both cleanliness concerns and for ease of use issues. We do utilize a coverlet over the bed that is easily removed, for our guest's convenience. In the future, if you'd prefer a different top layer, we would be more than happy to provide you with an alternative! Thank you again for your feedback. I hope that we will see you again in the future! If there is anything further that I can assist you with, please do not hesitate to contact me at [email protected].

"Very nice clean hotel"
cherisolo, 07 Juin 2016

This is a very nice clean hotel convenient to Kitchen Kettle. They have a good complementary breakfast too. The room is very large with a nice sofa for the evenings. Good cable selection. We enjoyed our stay here.

Owner Response, 07 Juin 2016

Cherisolo, Thank you so much for all of your kind words! I am glad to hear that you enjoyed so much from your stay at our hotel! You mentioned so many positives from your stay, but I am glad to hear that you enjoyed the cable selection in our rooms. We recently updated our signal to include several HD offerings. The change in channel lineup has been wonderful and is definitely great for our guests! I hope that we will see you again in the future! We will continue to work toward exceeding your expectations and earning a 5 star review! If I can help at all please contact me by email at [email protected].

"Need to work on some things"
Thomas O, 07 Juin 2016

Reservation problems(reservations were made a year in advance). Some food was cold when served at breakfast. Complimentary menu needs to be expanded and not be so selective. Maid service was handing tip envelopes after one evening and they did not even have to change the sheets.

Owner Response, 07 Juin 2016

Dear Thomas O, I am sorry to hear that you encountered issues with your stay. As you can see by our over 1300 reviews, this is not something that is common. I would be happy to discuss your reservation issues with you if you'd be willing to email at [email protected]. I do understand that we were able to upgrade your room free of charge and provide you with a complimentary dinner for any misunderstanding from your room. I did look back through your reservations, and there were no changes to your reservation from your original booking. In regard to our tip envelopes, none are handed out as you mentioned, however we do allow our room attendant staff to place envelopes in each and every room as they are cleaned. Our staff does change sheets, both prior to your arrival, and after your departure. The high level of cleanliness that we achieve is completely owed to their hard work and dedication to provide you with a clean and comfortable room. Because of that hard work, many of our guests, staying one night or multiple nights, choose to reward that dedication with a monetary tip. It is obviously something that is not required, or even expected. Given that our cleaning staff performs at such a high level, many of our guests choose to provide gratuity as a token of appreciation for the level of cleanliness that is received. Again, I would be happy to discuss the issues that you encountered during your stay, and see if we can offer a resolution to those concerns. Thank you for your feedback.

"Great Location"
Kathy B, 04 Juin 2016

this was a very CLEAN motel. Friendly and accommodating. Be sure to look in the drawers and find the Best Western book that lists the restaurants and places of interest. The staff has their favorites and only recommend them. We traveled with a 13 year old and had a very good time. Beautiful countryside. Breakfast is limited to two items ..disappointment and someone that loves a large breakfast will be paying for additional sides.

Owner Response, 04 Juin 2016

Dear Kathy B, Thank you so much for your review of our property! We appreciate your feedback! I am so happy to to hear that you found our hotel and staff friendly, accommodating, and clean! In regard to our staff recommendations, our staff is encouraged to recommend restaurants and attractions that they know well, and are comfortable recommending. As they serve as concierge and front desk staff, we do stake our reputation on those recommendations and in such, I would not expect them to make a recommendation to a guest without knowing 100% that it is going to be a positive experience that they would stake their word on! Thank you for mentioning our breakfast program. We do have a complimentary, seated and served breakfast option for our hotel guests that include both hot and cold items. For our guests who enjoy large, full hot breakfasts, we also offer 30% discounts on those meals. We also offer an unlimited grab and go option with local donuts, pastries and fresh fruit. We realize that no breakfast program is perfect. Some prefer buffets, others prefer seated options, and others may need the convenience of a grab and go offering. In order to accommodate as many of our guests as possible, we offer 3 options for our guests, two of which are free. We do all of this without asking our guests to pay a "breakfast rate" or building additional costs into our room rates! Thank you again for your feedback. If I can be of assistance in the future, please do not hesitate to contact me at [email protected].

"What a treat!"
Margaret M, 04 Juin 2016

Spent 3 nites at this wonderful hotel. The suite had two queen-sized beds, and 3 separate "sections" - a sitting room with TV, the bedroom with another TV, and the washroom and large counter area in the middle. All three sections had doors... so if you wanted quiet in your bedroom, your family can still have some fun and social time in the spacious sitting room without disturbing you at all. The pool was lovely. The dining room is very large. Food was good. We were there on a bus tour, and our package included a very filling buffet breakfast in a separate room removed from the foyer. But I do not know if a buffet breakfast is offered to all hotel guests. Short walk from the hotel to many quaint shopping areas. Highly recommend it!

"Great hotel"
William O, 03 Juin 2016

Excellent hotel in the heart of Lancaster. Very clean and staff is extremely courteous and helpful. Restaurant was great. We stayed 2 nights and the maid staff was excellent. Out room was just as clean on the second day as when we arrived.

"Excellant stay."
I7142UCmarkr, 03 Juin 2016

Came to see a play and we were very satisfied with everything at the motel. Staff was very nice, rooms were very clean and the food was terrific. Loved the in-room coffee pot and the fridge and was conveniently located to everything we wanted to see. Hope to use the pool on our next visit to the Lancaster area.

"Loved our Stay"
lorilynn323, 03 Juin 2016

The hotel is conveniently located in Lancaster County to many shops and sights. It was clean, modern and the staff was very helpful! At check-in the front desk girl took the time to show me a map of places we might interested in checking out. We would definitely stay there again when we are in the area.

"A Very Nice Place To Stay"
Z1822BQdebbier, 02 Juin 2016

We checked in on a Saturday afternoon and there was lots of excitement with new guests arriving for an area wedding. We were pleasantly surprised at how nice and friendly everyone was and how nice the lobby and room were.

"Highly recommend"
meaganvincent, 02 Juin 2016

Easy check in and check out process. The staff was friendly and helpful. The hotel was very clean. I would definately recommend this hotel. The only thing that could improve is the check in and check out times.

Owner Response, 02 Juin 2016

Dear meaganvincent, Thank you so much for taking the time to complete a review of our property! Check In and Out times are always a sensitive subject with travelers. We have made adjustments over the years, and ultimately, what it boils down to is that given the high level of occupancy that we experience throughout our peak times, it is difficult to guarantee earlier arrivals and later departures. Ultimately, what we have found is that while we can't guarantee those things for all of our guests, we can work extraordinarily hard to accommodate those guests who request an earlier arrival or a later departure. We do have guests who place those requests daily, and our front desk and housekeeping staff do everything within their power to get rooms ready earlier, or allow guests to stay later each day! Thank you again for your feedback. If I can be of any assistance in the future, please email me at [email protected].

"very satisfied"
marklramos, 02 Juin 2016

The room was very clean and spacious The staff we encountered were all very friendly and willing to help. Even the maid service was exemplary. Good location, excellent parking and a good on site restaurant. We enjoyed our stay and will be returning. Thank you Best Western for your wonderful staff.

Owner Response, 02 Juin 2016

Dear MarklRamos, Thank you so much for taking the time to provide us with a review of your property! I am happy to hear that you found so many positives from your stay. Parking at our facility is a benefit that I feel often gets overlooked. With the ability to park your car, conveniently access the property, and walk to so many attractions, it is definitely a benefit to our guests! Thank you again for your feedback! If there is anything I can do for you moving forward, please feel free to contact me at [email protected].

"Excellent facility"
kimeelynn, 02 Juin 2016

We had a great time swimming in the indoor pool. Everything was clean and well put together. Staff was friendly. Great hotel! Walking distance to cute shops. Complimentary breakfast had great choices and filled my family.

Owner Response, 02 Juin 2016

Dear Kimeelynn, Thank you so much for your kind words, and for taking the time to share your experience! As you mentioned, our complimentary breakfast is a wonderful benefit to our hotel guests. While other properties in our area either do not offer a complimentary breakfast, or build in a large add on expense for a free breakfast, we are able to provide a free, and varied made to order breakfast, without asking our guests to pay a penny more for their room. It is a wonderful advantage of our onsite restaurant and the program that we have in place! Thank you again for your kind words. If I can help with anything at all in the future, please do not hesitate to contact me by email at [email protected].

"A few issues that could have been resolved"
hhomc, 30 Mai 2016

First, this resort is beautiful, clean, and the breakfast was delicious. The issues that made our stay less than ideal, were easy remedies, but we had a sleepless night and walked through the hotel soaking wet regardless. We stayed as a family of 6 (2 adults, four children ages 8-12) on the Sunday into Monday on Memorial Day weekend. It was clear the hotel was booked fully for the holiday, but it never felt overcrowded, and honestly, it was nice to not be the only family at an indoor pool for once. I had requested a pack and play/ crib for our disabled daughter (She cannot walk or crawl but can swing her torso around and roll over, so sleeping in a standard bed is not an option) when we made the initial booking. When we arrived the clerk told us that the pack and play was not guaranteed, but maybe there would be one in our room. We assumed there wouldn't be at that point, but I believe she absolutely knew there wouldn't be one in there. My 8 year old disabled daughter had to sleep between my wife and I for safety and none of us slept comfortably. We did go the pool, which was accessible, beautiful, and comfortable. We did not dry off because there were no towels there - other guests reported the issue and after waiting 20 minutes, we opted to put our clothes over our wet suits and return to our room sopping wet. Breakfast was a choice of two items from a select menu and a choice of two drinks or 30% off the menu prices. It made for a good meal and the waitress service was a nicer experience than typical hotel breakfasts. I think the hotel staff was ill prepared for a full booking and am sure they can remedy it before the next busy holiday weekend, but for us, two of the three things we did at the hotel; swim, sleep, and eat breakfast were a monumental disappointment.

"Loved our stay here!"
Vlbcf, 30 Mai 2016

The room was clean and large with a bonus balcony facing the side street. We were able to see and hear the lovely Amish returning home each evening in their horse drawn carriages. The hotel is is in a great location and the outside reflects the heritage of the area. The hotel and grounds are very well maintained. The restaurant has great food and draws the locals as well. We can't wait to return!

"Excellent place to stay"
Julie B, 30 Mai 2016

This is wonderful hotel in the middle of Amish Country. The restaurant has great food. We have stayed there a few times and it is always great. Wonderful staff...always friendly. We will be back next year.

"Clean, Comfortable Room & Friendly, Helpful Staff"
Beth R, 27 Mai 2016

Three friends and I stayed here overnight while visiting PA Dutch Country. The ambiance of the hotel is inviting and relaxing and the staff was very friendly and helpful. Our room was clean and comfortable. I had requested a roll away bed and it was already in the room when we arrived. We didn't have an opportunity to eat in their restaurant, we were too busy sightseeing! By the way, the hotel has a great number of flyers in the lobby to help you decide where you'd like to go visit. They also have an onsite pool and Spa that we didn't have a chance to enjoy while on our brief visit. Maybe next time!

"Third stay here"
joycew251, 27 Mai 2016

This hotel provides comfortable beds, very clean hotel, and friendly, helpful staff. The lady at the front desk went out of her way to help us get some supplies we had left at home. She personally called 2 stores to see if they had what we needed. They also found golf courses for us and answered any questions we had. The entire staff from the cleaning staff, restaurant staff, and hotel staff always have a friendly smile and greeting. We will be returning next year.

"Relaxing and comfortable "
Coastalsnoman, 26 Mai 2016

We stayed here during our trip to Amish Country. It's near some quaint and unique shops. Staff was courteous and helpful. Hotel is neat and clean. There is a restaurant attached so you can get a decent breakfast without traveling. It has a centralized location for alot going on in the area. Nice place to stay when visiting the area.

"Nice Clean Hotel"
Elizabeth S, 26 Mai 2016

We stayed at the BW for two nights and had a great time. The rooms are updated and very clean. The restaurant attached to the hotel was very nice and offered a great breakfast. We were walking distance to all the shops. Will be returning next year for our annual long weekend stay.

"Clean Comfortable Hotel"
Karina J, 23 Mai 2016

I loved how clean the hotel was and nice the staff was. The only negative i had was the pillows. They were too thick, wish I had brought along my pillow. The staff was very friendly and location was walking distance to Kitchen Kettle village. Great shops and places to eat there.

Owner Response, 23 Mai 2016

Dear Karina J, Thank you so much for your feedback, and for taking the time to review our property! I apologize for your experience with the pillows. We do try to continuously rotate in new pillow inventory so that our guests aren't sleeping on older, flattened pillows. We do realize that every guest has unique preferences, and because of that we do stock several alternatives in our closets. In the future, if the pillows are too thick for your liking, our staff would be happy to bring down a few other options so that you may sleep more comfortably! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected].

"Wonderful room!"
weemurree, 22 Mai 2016

We spent one night in this hotel, and were very impressed! We'd passed by the hotel before the big renovation, and were really surprised at how great it looks now, and how much bigger it's gotten. What we saw of the hotel was wonderful. The room didn't feel cramped, the little balcony was a nice extra, there was plenty of parking, the breakfast was very good, and the beds were very comfortable. Everyone in our party was very pleased with the hotel, and we will likely go back again!

Owner Response, 22 Mai 2016

Dear weemurree, Thank you so much for taking the time to provide us with feedback from your stay! You are correct in your observation of the changes of our property. While we've maintained a great reputation throughout the years, prior to the renovation, the response we have gotten since the completion of the reservation has been overwhelmingly positive. The balcony option for our rooms is a tremendous added value for our guests. We have folks who spend the entire evening on the patio or balcony watching the buggies go by, and enjoying an authentic Lancaster County experience. Thank you again for your wonderful review! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected].

"Awesome time."
VictoriaHine, 22 Mai 2016

We travel to this area at least once a year and this is our hotel of choice. I love the area. The hotel staff is helpful. We also enjoy the Old Mill restaurant. The atmosphere is wonderful. The hotel is not fancy but recent remodeling has updated the rooms.

Owner Response, 22 Mai 2016

Dear VictoriaHine, Thank you so much for sharing your experience at our property here on TripAdvisor! We sincerely appreciate your continued business. Repeat guests make our jobs so special. The relationships that we are able to create, and the manner in which are able to understand guest expectations is truly a wonderful aspect of our job. Thank you for mentioning our on-site restaurant, The Olde Mill. It is a blessing to have such a wonderful location right here on property that is able to provide our guests a true taste of Lancaster County! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected].

"Fun stay as usual"
Patricia M, 22 Mai 2016

This is the4th or 5th time at this hotel. We like the location, its near a lot of stores and local tours if you want to do that. The staff is friendly and helpful. The restaurant and rooms are always clean. The restaurant has god food and value. My grandson liked the pool.

Owner Response, 22 Mai 2016

Dear Patricia M, Thank you so much for your review of our property! It is great to hear that you have had repeated wonderful experiences here at our property. Thank you for mentioning our location and the cleanliness of our rooms. I feel very strongly that the location of our hotel is what draws guests to our property. It is the cleanliness, and service of the property that brings our guests back! Thank you again for your feedback! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected].

"Beautiful room and very friendly staff"
dballenbaugh, 21 Mai 2016

Enjoyed the stay. The room was very nice. The staff was very friendly. The food at restaurant was good. Bed was comfortable. Complimentary beverages a plus. It was an easy walk to local attractions. Indoor pool looked really nice. Outdoor seating area very comfortable.

Owner Response, 21 Mai 2016

Dear dballenbaugh, Thank you so much for all of the kind words, and for the wonderful review of our hotel! It is always great to hear that our guests find so many positives about our property. Our location, restaurant, rooms, cleanliness, and service are all positives that our guests continue to share with us. Thank you again for your review! If there is anything I can help you with in the future, please do not hesitate to reach out to me at [email protected].

"A high point of our trip to Lancaster!"
robinsviolin, 21 Mai 2016

After a fun day in Lancaster, the fun continued at Best Western... Swimming!... Large comfortable room with a whirlpool!... And the next great day began with a hearty breakfast in the Old Mill Restaurant... without even having to go out of doors!... Friendly staff!... Thanks for a wonderful time!

"Return Stay"
boccagnoj, 21 Mai 2016

A wonderful facility with excellent breakfast and lunch. We typically request a 2nd floor but this time our 2nd floor room had a road view and we heard a lot of traffic noise, quite loud in fact. Next stay we will request a room more towards the center of the hotel.

"Amish Country"
Edgar A, 21 Mai 2016

We find this Hotel to be excellent for my husband and I. My husband is a disabled Vet. and likes this hotel, he has easy access to all his needs. The pool and spa temperatures are always comfortable. The food in the restaurant is always good, the staff is always polite. It is located close to the cannery and meat market and other shops. Love hearing the horse and buggies going by.

"Great time!"
paulamirella2, 20 Mai 2016

We didn't have a good weather on our vacation to do some outside activities ; but we had a wonderful time at the indoor pool and jacuzzi. And we even maid time to use the hotel gym! Delicious breakfast. Friendly crews. Good localization.

"Excellent Getaway with good friends"
Jannet S, 20 Mai 2016

We were two couples who have been friends for many years and looked for a place to relax, shop and sight see. Lancaster has so much to do, see, and many good places to shop and eat. Looking forward to our return trip in November.

"Great hotel"
jeverwell, 19 Mai 2016

Wonderful hotel! Great location in Amish Country! We will definitely stay again if we're in the area. The front desk staff was very helpful and friendly. The breakfast was a waste of time, however. They really should expand their breakfast choices.

"Mother daughter Getaway"
850gjane, 19 Mai 2016

I decided to treat my mom to a getaway for her birthday/ Mother's Day. We enjoyed that the hotel was right across the street from Kitchen Kettle Village. We walked all the shops and went back to hotel where they have a good size pool and hot tub. We will be going back again next year!

Owner Response, 19 Mai 2016

Dear 850gjane, Thank you so much for making our hotel your property of choice for your getaway! Our location is a major advantage for our hotel guests. To have so many shops and attractions within walking distance of our property, it makes our hotel very desirable to guests who want a genuine Amish experience! I hope that you were also able to enjoy our on-site day spa, Serenity. Our return guests have begun booking ahead for each trip so that they are able to fully take advantage of the relaxation opportunities that our hotel has to offer! If there is anything I can do for you in the future, please do not hesitate to contact me at [email protected].

"Week long get-away"
pinetreeglassworks, 19 Mai 2016

This place is awesome. Very clean, nice rooms. We only stayed one night as we were traveling through the area, but would not hesitate to recommend it. Friendly staff. Great pool. Breakfast is included with room.

Owner Response, 19 Mai 2016

Dear Pinetreeglassworks, Thank you so much for your feedback! I appreciate all of your kind words about our property! I hope that you were able to enjoy our large indoor pool and hot tub area located in the historic building juts across our drive way. With the extended pool hours, and exposed original barn wood ceiling, it truly makes for a unique swimming experience! Thank you again for your feedback. If there is anything that I can do for you in the future, please do not hesitate to let me know. You may contact me any time at [email protected].

"Business traveler"
Joseph M, 19 Mai 2016

I stay at this hotel twice a month for business. The staff is always friendly and rooms are always clean. Bed is comfortable. You dont want room next to road as there is truck traffic during the night.

"Very satisfied"
Joyce F, 19 Mai 2016

Great place to stay and comes with a light breakfast. Could not ask for better value and service. Staff was pleasant and helpful. Located within easy walking distance of several points of interest. Did not use the pool or hot tub.

"great , beautiful and spotless"
I9772IFterrym, 17 Mai 2016

fantastic hotel with a wonderful staff- great location in the heart of amish country- such a beautiful hotel that was recently renovated- an incredible value staying at this best western is a joy- coffee bar, free breakfast and really nice clean rooms with lots of space. our room had a private patio sitting area that made us feel like we were at a friends home instead of a hotel

Owner Response, 17 Mai 2016

Dear I9772IFterrym, Thank you so much for taking the time to share your experience from your stay with us! Thank you so much for mentioning the coffee bar, breakfast, cleanliness of the rooms, our renovation, and our great location! There are so many positives for our guests. Thank you again for your wonderful feedback. If there is anything I can do for you in regard to a future stay, please don't hesitate to contact me by email at [email protected].

"Very nice, new, modern and clean"
redkitty83, 16 Mai 2016

Very new looking building with a modern design. Comfortable lobby with nice seating areas and TV. Computers and printers available in the lobby as well. Clean rooms and friendly front desk staff. I would stay here again in the future.

Owner Response, 16 Mai 2016

Dear Redkitty83, Thank you so much for your wonderful review. Our business center is one of the amenities that is probably overlooked most often, but is a wonderful feature for our hotel guests. Having a quiet work area with 2 computers and printer for our guests to print directions and information is a great benefit! Thank you for your feedback. We are looking forward to seeing you again in the future! If there is anything that I can help you with for your next visit, don't hesitate to contact me at [email protected].

"Great Place"
Shannon8182, 15 Mai 2016

Hotel and rooms were clean. It was centrally located to Lancaster. Hotel was surrounded by quaint shops and farms, great scenery. Staff was so friendly and check in was easy. Old Mill Restaurant attached to hotel had great food, and complimentary breakfast was tasty and fresh. Pool was a little cold and it was not attached to hotel, had to walk across the street from the main entrance which was a little weird. Beds were fair in comfort. I would definitely stay here again.

Owner Response, 15 Mai 2016

Dear Shannon8182, Thank you so much for the wonderful review! I am glad to hear that you enjoyed our ideal location, our on-site restaurant. I am glad that you brought up the location of our pool! The pool is just 15 steps, across our driveway, located in a historic building that formally housed the Intercourse Canning Company. By having the pool across the driveway we were able to both extend the hours of the pool and provide our guests with a swimming experience that includes the use of the historic building and exposed original barn wood in the ceiling. I am glad to hear that you were enjoyed our property. If there is anything I can do for you in the future, please don't hesitate to contact me by email at [email protected]

"family friendly"
iacovinos5, 15 Mai 2016

This location was within walking distant to local shopping area, and local treats. Staff was friendly and helpful. Restaurant has welcoming servers, and complimentary breakfast can be placed be a take order. Lobby area warm and cozy, nice meeting area for guests. Wifi connection was easy to access and obtain.

Owner Response, 15 Mai 2016

Dear iacovinos5, Thank you so much for all of the kind words and for taking the time to provide us with feedback from your stay at our property. I am happy to hear that there were so many aspects of our property that you enjoyed! I hope that you were also able to enjoy our on-site day spa, Serenity. We continue to be the only hotel in Lancaster County that has a day spa on property for the enjoyment of our guests! Thank you again for your wonderful feedback. We look forward to seeing you again in the future! If I can be of any assistance moving forward, please do not hesitate to contact me by email at [email protected]

"This place is a gem."
James R, 14 Mai 2016

Fabulous place. Nice staff. Location in the middle of Lancaster county. Also, walking distance to many restaurants and shops. Room was clean. Staff very polite and helpful. Could not have asked for a better place to stay.

Owner Response, 14 Mai 2016

Dear James R, Thank you so much for taking the time to provide us with a review of our property! Your feedback is sincerely appreciated. I really appreciate all of your kind words. Compliments such as "could not have asked for a better place to stay" are truly special for our staff. Knowing that we have reached our goals, and exceeded your expectations is incredibly gratifying! We hope to see you again in the future. If I can be of any assistance, please do not hesitate to email me at [email protected].

"very cozy and comfortable"
gracemore7, 09 Mai 2016

We loved this hotel. It was clean and cozy and the location was convenient. Great location and could walk to the Kitchen Kettle Village and the Candle Barn. It was nice to wake up to hearing the horses galloping by and the onsite restaurant had great food. Highly recommend.

Owner Response, 09 Mai 2016

Dear Gracemore7, Thank you so much for your feedback! We appreciate you taking the time to share your experience with the Trip Advisor Community. I am so happy to hear that you enjoyed our location. I truly feel that our location sets us apart from other properties in our area. To be able to experience the Amish culture, and see the buggies traveling right past the hotel is a wonderful benefit for our guests. I hope that you were able to enjoy our on-site day spa, Serenity. We continue to be the only hotel in Lancaster County that has a day spa available on property for our guests. Thank you again for your wonderful review! We hope to see you again in the future. If you have any questions in the mean time, please feel free to contact me at [email protected]!

"fantastic"
pabronco7, 09 Mai 2016

Excellent location, just a few minutes from most of Lancaster's attractions. The facility was immaculate, clean, well kept with beautiful landscape. beautiful indoor pool and hot tub with a quaint outdoor patio. Rooms were spacious, clean with comfortable beds and pillows. we had a patio which we sat out on and enjoyed the landscape. there is a restaurant located on the property that had home style food with excellent service. The hotel staff was friendly, helpful and always smiled.

Owner Response, 09 Mai 2016

Dear PABronco7, Thank you so much for your kind words! You hit on so many positives, but I truly believe our indoor pool and hot tub area and outdoor seating area is a HUGE benefit for our guests. Not only is it in a historic building, and not only do we offer extended hours, but the outdoor seating also provides a wonderful area to eat, drink, and relax while the family swims. I hope that you were able to enjoy a hot or iced espresso drink from our on-site espresso bar, Fireside Latte. Thank you again for your wonderful review! We hope to see you again in the future. If you have any questions in the mean time, please feel free to contact me at [email protected]!

"Best Western Plus A Great Stay"
Steve S, 09 Mai 2016

Our family and several friends have now stayed at this hotel twice in the past several months when we've come to the Lancaster PA area. We come to see the plays at the Sight and Sound Theater here. This is a great place to stay! From the helpful, friendly staff at the front desk, to the excellent on-site restaurant and its terrific staff, as well as the very nice rooms, everything here is top notch! Would heartily recommend to families, couples, etc. The hotel's location is superb for going to attractions in the Lancaster area, as well as Hershey PA, Gettysburg, and the surrounding towns. We will definitely be staying here when we come back each year!!

Owner Response, 09 Mai 2016

Dear Steve S, Thank you so much for your continued business and for this wonderful review! Return guests, and repeat customers are what our industry is built on. We feel strongly that given our wonderful property, if we are able to provide a clean room and a friendly staff, then we can create guests for a lifetime! We can't wait to see you and your family back for your next trip. Thank you again for your wonderful review! If you have any questions in the mean time, please feel free to contact me at [email protected]!

"great hotel"
monty a, 07 Mai 2016

Great hotel nice people, great location and good food. Very quiet and close to all stores etc.....Good location to drive and see the great farm country...and all the lovely farms and animals....and the Amish gardens. Also not far from the old steam loco at Strasburg.

Owner Response, 07 Mai 2016

Dear Monty A, Thank you so much for taking the time to provide our potential guests with feedback from your stay at our hotel! It is wonderful to hear that you enjoyed your experience here, and that you were able to take in the area attractions. The quiet, peaceful location certainly makes our hotel a desirable location for those getting away from busier areas. Thank you again for your review. We hope to see you again in the future. If you have any questions in the mean time, please feel free to contact me at [email protected]!

"vacation"
Mark K, 06 Mai 2016

it was very cleanand the people were very kind and helpful and the place was very comfortable and the location to many of the shops was really great we will return did not care for location of pool but still very nice

Owner Response, 06 Mai 2016

Mark K, Thank you so much for your feedback, and for your kind words about our property. The location of our indoor pool was decided by several factors. We wanted a location that allowed us to provide our guests with a large, inviting swimming area. We also wanted to provide our guests with extended hours for pool use, without it negatively impacting our hotel guests who may have otherwise had rooms near or adjacent to the pool area. We were fortunate enough to have access to a historic building, located just 15 steps outside of our main entrance, that would allow us to accomplish all of those goals, while providing our guests with the aesthetic of having the over 100 year old barn wood ceiling exposed in the swimming area. The decision to implement the pool in the adjacent building has been wildly popular with our guests. Over the Summer it allows our guests to have a beautiful outdoor lounge area attached to the pool building. In the Winter, our guests are able swim while watching the snow fall through the large glass doors at the front of the building. It is a unique experience that has been well received by our guests! Thank you again for your feedback! We look forward to seeing you again in the future!

"Family Mini Getaway"
Edward B, 06 Mai 2016

One thing that can ruin a planned getaway is to find your accommodations to be a problem. Upon arriving we found bathroom separating the 2 sleeping areas had only 1 door for privacy. We expected 2 doors in order that either bedroom had complete privacy. The front desk employees work exceptionally well to find rooms spanning our 3 night stay satisfying our privacy requirement. The dates involved were very busy and it required a couple of moves to other rooms. The staff moved all our belongings themselves without troubling us or disrupting our plans. I should note that I made the reservation myself and was not familiar with the room layout enough to know the privacy arrangements. The front desk and housekeeping staff worked hard even knowing I created the problem

"Anniversary getaway"
ridgfam, 06 Mai 2016

Beautiful hotel and great location. Everyone was very pleasant. Wished we had a better experience with the restaurant. Overall a great place to spend our 20th anniversary. Next trip will include the kids.

Owner Response, 06 Mai 2016

Dear Ridgfam, Thank you so much for your feedback from your stay. I am happy to say that we have blessed with a new restaurant manager who began working with us this week. I have no doubt that he will instantly bring a higher level of performance to the property, and instill some positive change to improve our guest's experience. Thank you again for your feedback. We hope to see you again in the future! If you have any questions or concerns, please do not hesitate to contact me at [email protected]!

"Enjoyed the nice staff - very helpful!"
Scott B, 06 Mai 2016

The room was very clean and well kept. Enjoyed the Old Mill Restaurant and the choice of included breakfast or discount on a full one. Very warm atmosphere and literally warm. Far enough off the beaten track to be quiet but close enough to get to Lancaster in a few minutes.

"Pleasantly surprised"
Kanika J, 05 Mai 2016

This hotel was actually our second choice and to our surprise it exceeded our expectations. Staff were friendly. Will definitely visit again. One downside, you must travel outside to access the enclosed pool.

Owner Response, 05 Mai 2016

Dear Kanika J, Thank you so much for providing us with feedback from your stay! As I mentioned in a review above, our decision to locate the pool outside of the main hotel building was based on our preference to provide a large pool area, in a historic building with exposed 100 year old barn wood, and extended swimming hours for our guests. It has been a small trade to provide all of those wonderful benefits for the 15 steps that the pool doors are from our main hotel entrance. I am very happy to hear that you enjoyed the rest of your stay and I hope that we will see you again in the future!

"Always an Awesome Stay!"
Puzzler4879, 05 Mai 2016

As always, our latest stay at this beautiful place was totally enjoyable and memorable. The room was fabulous and the staff are all top notch, from the front desk folks to Housekeeping and everyone in their great restaurant! This is now the only hotel we stay at in the Lancaster area.

"Seasoned travelers"
Sharon R, 05 Mai 2016

Absolutely the nicest Best Western we have ever stayed in. Cordial staff; lovely immaculate room; warm welcoming lobby with a coffee bar - comparable to Starbucks. My husband was not feeling well and the staff in the motel and connected restaurant were very helpful and concerned.

Owner Response, 05 Mai 2016

Dear Sharon, Thank you so much for your feedback and your wonderful words about our staff. It is wonderful to hear that our staff were invested in your experience and the health of your husband. That extra caring and helpfulness is so important. I am also glad to hear that you enjoyed Fireside Latte, our in house espresso and latte bar! It is truly a unique amenity that we offer for our guests. Along with our on-site day spa, Serenity, we have more to offer our guests than anyone else in our area! Thank you again for the wonderful feedback. We look forward to seeing you again in the future!

"Love this place!!"
hihi71004, 05 Mai 2016

Two trips to this place and we are in love! Great restaurant without leaving the building, courteous staff, wonderful pool, beautiful clean rooms! Next time we hit the spa!! We needed handicap accessible and they delievered. They are so friendly and accommodating with early check in and late check out too!

"Not worth the price..."
Ashley H, 02 Mai 2016

Let me start by just saying this is really nice hotel, it really is, but it's definitely not worth what you pay for it. First of all, they say breakfast is included, and it is...if you want to wait an hour for cold cereal or a bagel. The hotel's breakfast is in the attached restaurant, they provide a list of what is included, and you can order from that. The problem is it is VERY limited, and the staff at the restaurant takes care of the paying customers first, so you'll wait a while. They also say they have an indoor pool, the pool is indoors, in another building, that IS NOT connected, so I hope your visit has nice warm weather. The pool area is nice. There seems to be a serious ant problem over around the hot tub, though. The hot tub is large, which would be great, but they didn't put enough jets in, so it's more like a warm public bath. They have changing rooms, but I've seen cleaner bathrooms at the beach. It's evident the rooms were just remodeled, they're nice, but the tiles in our bathroom were already coming up loose. They're also surprisingly small, you can't leave the bathroom door open as it blocks the entire entry way. Our room was also on the first floor and only had sheer curtains, which I see as a huge problem, especially since there was a street light right outside the window that kept us up at night. The beds are firm, my mom liked them, I didn't. I think it's a personal preference thing. Our room had a cute little patio area, which was a nice surprise. Some of the hotel staff is nice, others seem to go out of their way to avoid you. We made this reservation last minute based on its good reviews. We usually stay in cheaper hotels and figured we'd splurge a little. To us, it's not worth what we paid. I've had way better experiences at $70 hotels.

Owner Response, 02 Mai 2016

Dear Ashley H, Thank you very much for taking the time to provide us with feedback from your stay. Your input is sincerely appreciated. I am very disappointed to hear about your experience at our hotel. You mentioned several things that I have either never heard before, or that I do disagree with and I would love to address each of your points. First and foremost, our restaurant staff has no way of knowing which of our guests are paying and non paying, as each of our hotel guests is provided with the option of either ordering a complimentary breakfast or a discounted breakfast from our full menu. Prior to your actual order, short of the staff reading your mind, there would be no way that they would be able to look at you and say "I just know she is going to use the free breakfast options, I'm not going to seat or server her". It is simply an impossibility. As it is, our breakfast is incredibly popular, both with our locals, and our hotel guests. We continue to be a top 10 performing hotel in terms of breakfast scores in the North East region. Folks routinely rave about the experience of being seated and served in our restaurant. We also provide a complimentary "Grab and Go" option when the hotel is busy out of courtesy for our guests who do not have the time for a seated dining experience. You were more than welcome to help your self to freshly made local donuts, pastries, fruits, orange juice, and coffee, with no wait, at no charge if you did not want the restaurant experience! In regard to our indoor pool. I am very happy that you mentioned the location of our pool, in a historic building, with 100 year old exposed barn wood in the ceiling, just 15 steps from our front door. Our guest absolutely love both the size of the pool area, which we were only able to achieve by locating the pool in the adjacent building, and the hours, which are extended because we do not have any issues with the pool infringing on the guest experience in the hotel. The majority of our guests choose to change in the pool area during the colder months, and the large glass doors even provide a wonderful view of the snow in the winter, so that you can be relaxing in a temperature controlled pool while the flakes are falling. As you can see by the over 1300 reviews that our property has received, and the over 1000 5 star reviews that are included in that number, that your experience is certainly an exception. We rank among the elite properties in our area because of our level of service, cleanliness, and amenity. Our rates are 100% driven by demand for our property. While we understand that everyone looks for the best deal they can find regardless of the product being purchased, we have seen that our commitment to service, cleanliness, and amenity has allowed us to continue to be extremely well reviewed by our guests despite the demand driving our rates higher and higher.

"Mother's Day Treat"
Francine M, 02 Mai 2016

First time and definitely not the last. Quiet peaceful area with only the sound of horses trotting through the neighborhood from time to time. Nearby attractions that are walking distance or a short drive away from the hotel. Enjoyed the tasty complimentary breakfast, and wising to take advantage of the indoor spa next time around.

Owner Response, 02 Mai 2016

Dear Francine M, Thank you so much for taking the time to provide us with a review of our property! Your kind words and compliments are greatly appreciated! It is great to hear that you enjoyed your complimentary breakfast included in your stay. While we are not required to provide a free breakfast, and many properties in our area choose not to, we do feel that it provides important value to our guests! I am also excited to hear that you are looking forward to an experience at our on site day spa. We continue to be the only hotel in Lancaster County who have a spa on property, and the spa business has continued to grow and grow as our hotel guests discover the amenity! Thank you again for your kind words. We look forward to seeing you again in the future!

""Two night getaway""
Roni1130, 02 Mai 2016

Normally stay at Hampton Inns so this was a first time stay at a BW, we were greeted as soon as we entered. Very impressed with how welcoming and helpful all the staff including housekeeping were. Room was clean and bed comfortable. Not having to drive to see kettle kitchen shops, was great. Having restaurant right in hotel was so convenient. Would and have already recommended hotel since coming home. Husband & I agreed this was better than most of our Hampton Inn stays around the US. Will definitely be back and now will be open to trying other Best Western Plus or Premier.

"Two night stay"
thomashO5329YT, 30 Avril 2016

This was our second trip to BW,. Upon arriving we were greeted upon walking in. Marshall didn't wait for us to be at the front desk to start our checkin. Once we entered the hotel, he was already at the computer which meant he didn't have us waiting for him to sign on before he could start the process of checking in. The room was very clean and updated. The cleaning staff took the time to write a "welcome" note wishing us a wonderful stay. Even thou it was raining, the short walk to numerous stores made shopping very easy. After a day of shopping the heated pool was a welcome addition. Visiting with others while at pool side, made for a very relaxing time. Not having to dine out helped to make the most of our short visit to Amish area. Over all, the time spent at this BW was too short and we are looking forward to our next stay.

Owner Response, 30 Avril 2016

Dear ThomashO5329YT, Thank you so much for taking the time to provide us with feedback from your stay! I sincerely appreciate your kind words! I am glad to hear that you found each of the small touches to be so important. Our staff is constantly discussing ways to be more accessible to our guests, ways to create a more comfortable environment, and ways to make the guest experience special. It is always great to hear that we have succeeded in those endeavors. It is also wonderful to hear that you enjoyed our location. I believe that our location is truly one of the aspects of our property that sets us apart. There are so many shops, attractions, and locations to eat within walking distance, that it makes our hotel by far the most convenient place to stay when visiting the area. We are excited to see the Cross Keys Village Center, just across our driveway, continue to grow and add more shops and attractions for our hotel guests! Thank you again for your feedback. We look forward to seeing you again in the future!

"average"
DinaD74, 27 Avril 2016

rooms were nice. though the beds were hard. Pool is in a separate building close to the hotel. a real HOT tub. can walk to attractions in this area. quiet location. choice of breakfast at the connecting restaurant . the wait was quiet long for service. due to the location would recommend this hotel.

"Girls weekend"
Rosanne O, 26 Avril 2016

The rooms are always clean. Beds are super comfy. Hotel staff is excellent - they went out of their way to make sure we had everything we needed. Close to the kettle kitchen shops. Breakfast in the dinning room was great - the coffee cake is outstanding.

"Too sad for words"
Catalina58, 25 Avril 2016

So - I stayed at this Best Western while it was being renovated. I gave it a high rating ... it was perfect location and clean... oh so clean. The sad part of the story is that the renovations are now complete and what had cost me a fair amount per night has now tripled if not quadrupled in price... that's why I think it is sad for words. Can't afford to stay here ever again. If you have the money, don't hesitate!

"Great Stay and Location"
Sunny0807, 24 Avril 2016

This was our second time staying here. I love the location, it's close to lots of the attractions and shops. It is walking distance to Kitchen Kettle. The room was a very nice size. King size comfy bed. Coffee and hot chocolate in the lobby. We had breakfast in the hotel restaurant one morning of our stay. Try the coffee cake, it's great. I would definitely stay here again.

"Disappointed"
JPoole2242, 23 Avril 2016

We enjoy the occasional visit to this area and this time wanted a special experience for my wife's birthday. We chose the Best Western for an overnight stay as it was rated #2 of all hotels in the PA Dutch area. First the pros: Check-in went smoothly, staff was very cordial and provided information and suggestions for the area, including discounts for some local businesses. Although the room was adequate, including a small fridge, microwave, and flat screen TV, the $139.85 rate for a Thursday night could have purchased nicer accommodations. Beds were comfortable, lighting a bit dark, but overall clean. Parking was free, nice lobby, and location was excellent for Kitchen Kettle Village and other shops in town. Check out was handled well. Now the cons: The sink, located outside the bathroom, drained very, very slowly. However, it still worked, so no real problem. During morning showers, we discovered that the tub did not drain at all. To get water out of the tub required manually holding open the drain, which took a while for both of us. Since we were checking out that morning we reported the problem at check-out. Quite possibly, the problem might have been resolved had we known and reported it earlier. The free continental breakfast in the attached restaurant was abysmal. We weren't very hungry and wanted to get on our way so chose the continental breakfast. After being seated, it took 20 minutes before a server took our orders. I chose cereal and a bagel and my wife cereal and a fruit cup. We could choose either two drinks or a large milk, which we both picked. After another 25 minutes, our order came and we learned that we had to use the milk for the cereal, leaving nothing to drink and the fruit cup was terrible. So, my wife's birthday began with an hour plus continental breakfast, which left a lot to be desired. The indoor pool may have been nice, but was located across the parking lot road and you would need to go outside to reach it. We've stayed at several B & B's which were better than this - and not just the breakfast. Would have picked the Inn at Leola Village, but this received higher ratings on TripAdvisor. For many this may be an excellent choice. However, for us, this was to be a special occasion, and it wasn't.

"Beyond Happy"
Amanda D, 23 Avril 2016

I couldn't be more pleased with all aspects of our stay here. Upon needing a cot for our toddler the staff released it would be a tight fit and gave us a complimentary upgrade to a room with a pull-out sofa. The building is beautiful, the lobby as well. The room was pretty and comfy, and the staff were SUPER accommodating. The restaurant was sweet and quaint, with excellent service and prices. The pool was great as well! I HIGHLY recommend a stay here.

"DO NOT HESITATE!"
gramchef, 23 Avril 2016

This is the perfect place to stay for the Lancaster area. We only had a quick trip, but this is right in the center. It is beautiful, clean, quiet and just plain wonderful. It was our anniversary and they made it very special. Just perfect!

"Excellent Hotel"
Charles C, 21 Avril 2016

This hotel is unique, comfortable, and very clean. Bed are extremely comfortable as well as the rooms. This is our second time staying and we will definitely use this hotel each time we travel to the Lancaster area.

"Had a great stay"
755deann, 18 Avril 2016

We stayed in a queen suite which gave us lots of room and comfort during our stay. Pleasant decor throughout the Inn. Beautiful property near tourist attractions. Check-in was very quick and check-out was even faster!

"LOVED this place!!"
Tara H, 17 Avril 2016

Unfortunately we only stayed one night but was thoroughly impressed with every aspect of our stay. The gentlemen at check-out were remarkably friendly and conversational. After breaking the corkscrew inside the cork inside our wine bottle they spent 20 minutes making sure they got our bottle open. Everytime we passed through the lobby we were warmly greated. We had the best burger of my life in the restaurant for dinner - we were again overwhelmed with how friendly and conversational the waitresses were -even those who were no assigned to our table. I highly recommend this place. So much so that I had to right a review justs a few hours after returning home

"BEAUTIFUL HOTEL and WONDERFUL EXPERIENCE"
MomMom1214, 12 Avril 2016

We enjoyed the clean hotel and extremely helpful and friendly staff. We loved the pool and hot tub. The Olde Mill restaurant was delicious and the staff was very helpful. The hotel is in a great location if you are visiting the Amish County. We are certainly returning.

"Short stay but great stay"
brechal2016, 12 Avril 2016

Everyone was wonderful and the rooms were clean. The hotel was very close to everything we attended and the directions we needed were easy to follow. Even got a note by the ladies that tended to our rooms . Very personal. Will stay there again.

"Great Hotel but..."
MarielyC, 11 Avril 2016

My family and I loved staying at the Best Western Plus Village Inn and Suites. The beds were very comfortable and the rooms were exceptionally clean. We stayed there for 2 nights and and booked 2 rooms, one for my husband and I and one for my parents and children. We were side to side so the kids loved "visiting" us. They also liked the balconies where they would sit to look at the buggies pass by. My parents loved how they could easily walk to the Village, which was literally next door. The pool was great! Now be warned that the hotel offers a complimentary breakfast at the in-house restaurant. You have a selection of 2 food items, no meat, and 2 bevarages. The only protein offered are eggs. The other food selections are carbs. We didn't go too early in the morning because we were told that it gets super busy. We went down at around 10 am each morning and it wasn't busy at all. The service in this restaurant is not the best and does not compliment the hotel. Maybe we were not treated nicely because they knew that we were ordering from the "free breakfast", my opinion, while there were other costumers paying for their breakfast since locals visit the place . I truly believe that this hotel should have no business with the restaurant but it is in the same building. I told the lady that checked us out that they would be better off if they offered breakfast at the hotel like other hotels do. She apologized for what happened at the restaurant and was nice to take off the milk that we had bought the night before at the lobby from our bill. She did say that they had pastries that we could have picked up in the mornings. All in all, magnificent hotel with great location but cannot give it a 5 star because of the breakfast. The hotel can compete with its neighboring competition, we usually stay at the hotel down the road but it had no vacancy so we decided something new. Very pleased with our choice but the other hotel's breakfast is the best.

"AWESOME!!!!"
businessgrl1964, 11 Avril 2016

This hotel is very clean and staff is AMAZING!!! I would stay again in a heartbeat !! We also enjoyed the quaint restaurant, and weight room! We are hoping to use the spa during 1 of our visits. Thank you!

"It was a very pleasant experience!!"
toniteach21, 09 Avril 2016

Room was clean and updated..the staff was extremely friendly and helpful!! The only downfall was that there was only one treadmill in the fitness center and it was way to cold to run outside..Really enjoyed staying there and will most definitely return soon!!!

"Beautiful and Serene"
Mark S, 09 Avril 2016

This hotel was more like a palace. The hotel staff was awesome, and the property was immaculate. The only issue was the free breakfast isn't exactly what they're advertising. The complimentary breakfast they offer is extremely limited in choices, and the portions are small. However, when ordering from the regular breakfast menu, the choices are plentiful, and the portions are huge. The food is scrumptious regardless. This is definitely the place to stay if you're visiting Lancaster County. I assure you it will be worth your while.

"Some good, some bad..."
srtmack, 08 Avril 2016

My wife and I stayed here on a trip to visit friends. This appeared to be the highest rated hotel in the area, so we decided to book. If this was the highest rated, i would hate to see what the others looked like. We booked online and got to the hotel shortly after dinner to check in. The front desk staff were extremely courteous and helpful. They indicated that the hotel was booked to capacity that night. After getting our keys and parking the truck, we ventured to our room. The room was a king sized bed regular room. This had to be the smallest hotel room I have stayed in here in the US. When we walked into the room, we immediately ran into the bathroom sink! The vanity and sink were outside of the bathroom, inside the room. The bathroom was the size of a small closet. The shower and toilet were the only facilities inside the room. There was just enough room to turn around in front of the toilet to get in the shower. The towels were all stacked above the toilet. There was the bedroom area. This area was actually very clean. The bed was too soft for my comfort however. Now for the part that really upset us... The room was adjacent to the front, restaurant parking lot. The blinds were fixed into position and would not close. All night, we had lights from the cars and parking lot shining into our room. If the hotel had not been booked to the limit, we would have asked for another room. In addition, they placed us at the second room from the lobby. We heard lobby noise along with the noise from the adjacent room during our short stay. Despite our poor experience, I must say that the hotel was relatively clean. They had a wonderful restaurant on site along with a spa. Location wise, it is directly adjacent to Kitchen Kettle Village and there were plenty of things to see and do in the immediate area. For this, I give the hotel an average rating rather than a poor rating. I am doubtful that we would be back. But, I cannot completely give this hotel a poor rating since the bad experiences I had would have been corrected on a less busy night with a different room.

"Wonderful getaway!"
Deb L, 08 Avril 2016

We had the opportunity to take a quick trip to PA. I immediately got online to find a place to stay. This Best Western was one that I compared to other chains, non-chains andB & B's in the area; I have to say that this Best Western is just that .. the best! From the homey feel when you enter the reception area to the wonderful room we had. We enjoyed the sitting areas near the fireplace in the reception area to visit with friends who live near by. It was just like being in our own home. The cleanliness, friendliness and care that is provided to guests is just the best. The pool and spa was a plus; especially since we had rain. I think we just felt like we were home only better!

"Great stay"
David D, 07 Avril 2016

Pool and hot tub was great! Everything was perfect from cleanliness to friendliness. Only complaint is have is that he bed and pillows were on the firm side, a little too firm. Bringing my own pillows next time I come back to this hotel for sure.

"Quality hotel"
Cherylynn W, 03 Avril 2016

Traveled with my two sons, husband and father. Had a suite room that allowed the five of us to stay in one room for the night. Room was fairly spacious, comfortable and most important clean. There were multiple restaurants located within a 10 minute diving range that allowed us choice for dinner since the in house restaurant was closed for the night.

"Triplets 4 years old and 16 year old the wife and I had a great time"
Tim G, 01 Avril 2016

From the food to the room to the pool. Amazing. They staff are so friendly and make you feel at home. My kids had a great time. The balcony on the second floor was nice to look out Thank you and will see you soon again

"Enjoyable Stay in Lancaster, PA."
Annemarie C, 01 Avril 2016

The Best Western Plus in was best hotel we've booked when visiting Lancaster, PA. It was so nice to be treated by happy and friendly people. We were greeted by them every time we entered the hotel desk staff. They were extremely helpful with giving us directions to locations we wanted to visit. The food was great and the dining staff were excellent also. Whenever we visit Lancaster this will be the hotel to stay at.

"Great Easter Trip!"
Alange11, 31 Mars 2016

My husband and I love visiting Lancaster County. We have stayed several places, but this is by far our favorite. We visited last weekend so our 19 month old could ride the Easter Bunny Train in Strasburg. The hotel is in a great location! Our son loves to watch the horse and buggies ride up and down the road. There are also several shops and places to eat within walking distance. The hotel itself is beautiful and clean with friendly staff. We love the sit-down option for breakfast, even though our service this past time was a little slow. However, the hotel restaurant was very busy, so we understoof. The staff at the front desk and the restaurant were great with our son. This was our second time staying in this hotel, and we can't wait to return!

"Like staying with good friends"
DonnaKen48128, 31 Mars 2016

I thoroughly enjoyed my stay. All staff, especially front desk, were so warm, friendly and personal. They really wanted to do anything to make you enjoy your time with them and it showed. I overheard desk staff saying that they enjoy their jobs! Kudos!! The property itself was beautiful and inviting with clean, attractive rooms and even a 'fresh remote' in a linen bag. Lobby was like home-like with different sitting areas, fireplace, tvs and a wooden dining table. All beautifully furnished.

"The Best "Best Western""
Gina H, 31 Mars 2016

Stayed at this location for a girls shopping trip. This has to be the best Best Western I have stayed at so far. The rooms were beautiful and spacious very comfortable and clean. The hotel staff were great and it is in a perfect location close to shopping and sight seeing. I will definitely stay here again in the future.

"WE WENT BACK"
mrfreeze968, 29 Mars 2016

After first stay ,stated that we would be back .It was so cool when we walked into the lobby ,Madelyn at the front desk remembered us right away and gave us a gracious welcome. If you can ,get a room with a balcony ,very relaxing watching horse and carriages go by.On our second day passing thru the lobby ,we were remembered again by Nathan from our first visit ,We were both so happy to see each other to catch up ,They really make you feel like you are part of the family.The rooms are spacious and very comfortable .I recommend this to anyone looking for a relaxing get away .Thanks again to Madelyn and Nathan ,and like the first time ,we'll be back

"Great getaway"
Tracie S, 29 Mars 2016

From the time I checked in, I felt welcomed. The front desk was so friendly and helpful. The room was spacious, spotless and the bed was so comfy. Balcony outside was a great added touch. The breakfast was so delicious. Will be back

"BEST HOTEL "
princessunicorn345, 25 Mars 2016

This place is very nice in an amazing location. It's near all the shops and has an amazing restaurant with delicious food. The rooms are super clean (like if they are brand new) and the staff are friendly and nice. If you want to stay near the countryside in Lancaster Pennsylvania STAY HERE!!!!!!!!

"A gem"
linda b, 25 Mars 2016

We chose this hotel based on the reviews and it delivered. Might be the cleanest hotel ever. Rooms were spacious, heat and A/C worked great. There's a back door from the room out onto a little patio or balcony, which is a nice feature. (Mine opened onto a parking lot, but still...) And the window actually opened. There are lots of dining options in the immediate area but the hotel restaurant is good, open long hours. Our full breakfast for 3 people was only $20 after our 30% room discount. Lobby is charming with a 2-sided fireplace and comfy chairs in several areas. Free, open wifi. Great place to stay.

"Stayed her during Quilt Week"
gogators84, 23 Mars 2016

This hotel was fabulous. I would stay here regardless of what was available in Lancaster. Ticks ALL the boxes! I have reviewed via Best Western survey as well so there may be some duplication of review. The bathroom was CLEAN. I arrived after 8p and most local restaurants were closed. The reception staff was exceptional and had great suggestions for places that delivered. The room had everything I needed. Did not get a chance to eat at restaurant. One of the best nights sleep I've had in a long time. The grounds were neat and tidy and parking ample. Staying right in the center of Intercourse is charming to say the least. I stayed only 2 nights and truthfully I hated to leave!

"Wonderful hotel that feels like a lodge style retreat"
Kelly T, 22 Mars 2016

I am new to traveling in this area, but without a doubt if and when I return I will stay at this hotel. From my late arrival to checkout, everyone was top notch and accommodating (helping me to find dinner when most things were closed), the beds super comfy, the bathrooms cleaner than almost any hotel I've ever stayed in, and the price was unbeatable. The grounds were well maintained - everything looked like attention to detail was a priority. I traveled in mid March which is a wonderful time to go. I would recommend this for families, girls weekends or any combination of travelers.

"First class"
Griff E, 21 Mars 2016

Everything about this hotel is great. Staff is especially customer oriented and cheerful Restaurant has very good service and selections Every part of the facility is very clean The pool and hot tub are very nice, clean and nicely decorated We will definitely be staying here again someday soon

"Perfect Stay"
Valter & Lidia M, 20 Mars 2016

We stayed at the Best Western Plus Intercourse, PA for 3 nights and it was the perfect stay. The staff were very friendly and interested in our comfort. Our room was spacious, clean and well laid out. We were in a little town surrounded by quaint country shops.

"Charming Design and Friendly Staff"
Carolyn C, 19 Mars 2016

Being from NYS, when our children were young, we camped several times in Lancaster County. Now that we are empty nesters we decided to upgrade! And what a delight is the Best Western in Intercourse, Pa. This Inn and Suites was recommended by friends who had stayed there previously. The design of the Inn is so quaint and fits in with the country farms in the surrounding areas. The location is ideal...close to shops, farmers' markets, and delicious eateries. The staff were so warm and helpful. The accommodations were clean and comfortable. The restaurant at the hotel was lovely with delicious food. We went to the Jacuzzi quite late yesterday, and even though we were told it closed at 11:00 p.m, no one came along to kick us out! We would definitely return!

"My favourite place to stay in this area!"
57TravelQueen, 19 Mars 2016

I just returned home from travelling with 3 friends for Quilt Week in Lancaster. I always return to this hotel when I am in this area. This was my first stay since it was renovated and it is beautiful, comfortable and clean. The staff are always friendly and helpful. It was a bonus to also receive coupons to local businesses. The adjoining restaurant serves delicious food and the service is very friendly.

"Always an excellent experience!"
57TravelQueen, 19 Mars 2016

This is my favourite hotel when visiting the Lancaster area. It has received extensive renovations since my last visit and I highly recommend staying here. The staff are exceptionally friendly and helpful in the hotel and the restaurant. The rooms are clean and comfortable. Our room was on the 3rd floor and it was quiet within the hotel although occasionally trucks could be heard from the road. The continental breakfast is served in the adjoining restaurant where the food is delicious and the servers are very good.

"ANOTHER DELIGHTFUL STAY!"
Priscilla H, 18 Mars 2016

Just got home tonight after staying Tuesday 3/15 until 3/18. Been coming here since 2010 with a group of friends for Quilt Week in Lancaster. Check in was great, so friendly and helpful. Hotel is beautiful and super clean. All the staff were wonderful. We stayed in 2 2 room suites, so roomy and comfortable. Could have spent a month there. Restaurant had excellent service even though learning a new computer system, food was wonderful. Look forward to staying there again in a few months with my husband and especially next year for Quilt Week.

"Nicest hotel I saw in this area"
robertedel, 18 Mars 2016

First time staying here, hotel people friendly, helpful. The rooms nice and clean, beside the dining room I would recommend this place, I was happy to stay there. With car within 10-15 minutes to most interesting activities.

"Quilt Show"
Donald W, 18 Mars 2016

The best Best Western we have stayed at. When I booked the room to use the Best Western card. They went out of their to find it and entered it so our points would be entered. None of the other Best Western would not do that.

"Great Stay"
Sharon V, 18 Mars 2016

Can't say enough good things about this hotel. Stayed here before the renovations and now it is like a whole new experience. Excellent service from start to finish. The restaurant for breakfast was delicious and much better than the usual buffet offered at most BW hotels. The close proximity of all the shops was a real bonus. Never used the enclosed pool but it looked wonderful. I'll be back!

"Lovely Hotel"
Mart1591, 18 Mars 2016

Wonderful staff, very clean, country inspired interior-but not overdone. This hotel was renovated, does not look renovated, the hotel looks newly built. Usually, a renovated hotel misses something that shows the age of the facility, this property did not look old. I did not use the pool area, but guests had to exit the hotel and then enter the indoor pool area.

"Great hotel to visit Lancaster Amish country"
Joe R, 13 Mars 2016

This was the first time I stayed at this hotel. It was my birthday and I wanted to see the play "Samson" at the Sight and Sound Theater (which was wonderful). I booked two queen beds and at the last minute another person wanted to join us for our trip to Lancaster. The hotel brought in a great comfy rollaway bed and charged only $10 extra. A made to order breakfast was included for us three in their restaurant. They also had a great indoor pool and jacuzzi that we used in the morning after the breakfast. All the workers at the desk were very helpful and friendly. One took time to find us the closest covered bridge and made a map for us to locate it only a few minutes away. We enjoyed stopping there for photos. Several Amish buggies came through the bridge while we there. The location is great. Not much traffic and a few blocks from scenic farmland and a few miles from other sites on the main busier roads. I definitely will stay here again.

"The BEST place in Lancaster County"
Kellyanne K, 12 Mars 2016

This is a top notch hotel. Great, welcoming lobby - warm and cozy to sit and relax after a long day. Spacious, immaculate rooms. Love the ambiance. Pool for the kids and jacuzzi for the adults - great indoor pool house. Walking distant to quaint Amish village, with shops and food. The hotel restaurant was terrific, too. Generous breakfast discount included was an added bonus. The staff and management are top notch, going over and above to accommodate their guests. We were 4 families, including a 94 year old, and they did an awesome job making sure we were all comfortable in the best configuration of rooms. Hats off to these folks!! Great place to stay!! We'll be back for sure.

"A Taste of Country"
W8911DGcarolf, 10 Mars 2016

This is an outstanding hotel with all of the amenities that you could want, food. fitness, a great sleep, Wi-Fi, and a grand welcome. It also is extremely clean and warm upon entering. The staff are equally warm and caring individuals, for the hotel staff to the restaurant staff. I have been so pleased that I do not consider another hotel in the area until they say we have no vacancy. It is a pleasing relaxing good stay at a reasonable price. Many thanks.

"Great hotel bad pillows"
michaelsX1163JD, 09 Mars 2016

This is a fabulous hotel. It is clean, the staff is friendly, the restaurant is great and you can't beat the location. The only problem is the pillows. It has nothing to do with this location in particular, it is ALL Best Westerns have the worst pillows! They are almost round and are hard. It is better to sleep without one, that way you don't wake up with a pain in your neck. The beds at this location were so comfortable, it is unfortunate that the pillows were so bad.

"found thru priceline, so glad"
Sharon R, 08 Mars 2016

so our room was beautiful, clean and quiet. We enjoyed the free breakfast option, served in the hotel restaurant with a real waitress (not a room where you make your own waffle and enjoy a hardboiled egg haha). We would stay here again.

Owner Response, 08 Mars 2016

Dear Sharon R, Thank you so much for taking the time to provide us with feedback from your stay. Our breakfast program is definitely unique, and one that I think brings a great deal of value. We are blessed to have a restaurant on property that incorporates the Amish community into our operation. We have Amish staff, Amish clientele, and buggies frequenting the streets adjacent to the hotel. It makes for an experience that I would hate to deprive our guests of. Instead of tucking our hotel guests into a breakfast room, as you said, overseen by a breakfast attendant, we choose to have our guests have a seated, served experience, where they can take in as much of the local culture as possible! Thank you again for your feedback. We hope to see you again!

"Excellent experience"
Patrick G, 08 Mars 2016

We could not have asked for a better stay. Everyone in the hotel was friendly and knowledgeable. The facility itself was first rate. We had breakfast at the restaurant twice. Both meals were excellent. We cannot wait to return.

"Country Sites and Stay with that hospitality of Quaint America"
Quiltexpress44, 07 Mars 2016

We absolutely love our stays at this hotel. It is the second time we have overnighted here and have enjoyed it both times. Our room was a great value for the frequent traveler, with a full breakfast, and an inviting sitting area when you first enter. There is also a workout area for someone wanting to keep the pace of home while away. Small town America at its best.

Owner Response, 07 Mars 2016

Dear Quiltexpress44, Thank you so much for your continued business. Repeat guests are such a wonderful aspect of our jobs. It is both a testament to our property and our staff, and a reward in getting to see familiar faces time and again. You mentioned so many wonderful aspects of what we have to offer for visitors to Lancaster County. I hope that you were also able to enjoy our large indoor pool and hot tub area during your stay! Thank you again for your kind words. We look forward to seeing you again in the future!

"Excellent stay"
phillycouple, 07 Mars 2016

We checked in on Sat. 3/5/16, beautiful lobby and wonderful staff. The amenities were over the top. Indoor pool/hot tub were clean & so nice (you do have to go outside to access; but only a few steps from the lobby door. Towels & locker room avail. Room was clean and perfect! Comfortable beds, cute little balcony, fridge & microwave, plenty of channels: did I mention clean! The free breakfast is actually a sit down in the connected restaurant-very good as well. Everyone could not have been nicer. Free tea/coffee/hot chocolate avail in the beautiful lobby. Buggy rides across the street & plenty of shops with in walking distance. Can't wait to return!

"Rustic elegance and warm hospitality"
Melissa T, 07 Mars 2016

My daughter and I wanted to take a girls weekend getaway, and located this hotel on the internet. We chose it due to how lovely it looked from the website photos, as well as the positive reviews it got. We were not disappointed! It was cozy and rustic, yet elegant. The rooms were clean and comfortable. The staff was friendly, helpful, and accomodating. (For example, my daughter and I wanted to watch a dvd, and there was no dvd player in the room. We asked the front desk if one could be acquired, and they promptly delivered and installed one for us.) We enjoyed the pool immensely. And the restaurant staff was courteous. My only complaints would be that the bed was very soft, and as a result I did not sleep well. (This could be due to my preference for a firm mattress.) Also, I did not care for the food served in the restaurant--very PA dutch style. (Hamloaf, liver and onions, chicken and waffles, etc.) Again, this is a preference issue, as I don't like this style of food. For those that do, I am sure it would be enjoyable. Overall, our staff was enjoyable, and I would recommend this hotel to anyone who wants to experience an attractive hotel, friendly service, and PA dutch food.

Owner Response, 07 Mars 2016

Dear Melissa T, Thank you so much for your wonderful review! I sincerely appreciate the compliments in regard to the hotel, our decor, and the cleanliness of the property! I am sorry to hear that you found the mattresses to be to soft. We have been blessed to have every mattress on property replaced within the last 2 years. Typically, the feedback that we get is that the mattresses are to firm. We do realize that our guests have a wide range of preference in terms of the firmness of their mattress. Because of this, we stock both foam mattress toppers, and bed boards to either increase or decrease the firmness of the mattress. If you would prefer a bed board be put in your room prior to your arrival, we would be happy to do so! You are correct in that our restaurant has a wide variety of PA Dutch items on our menu. The vast majority of our hotel guests, as well as our local clientele, tend to lean toward the PA Dutch side of our menu. We have worked hard to continue to expand the menu into other areas, including seafood, steak, and daily specials that are outside of the PA Dutch genre. We will continue to evaluate the menu and hopefully we can build some items that will appeal to all of our guests! We hope to see you again in the future!

"Outstanding!"
X2257VHdeniseb, 06 Mars 2016

Very pleasant, professional and helpful front desk staff. Beautifully appointed, large and immaculate room with very comfortable bed. Loved having a deck and hearing the klip klop of horse and buggies passing this morning. The Old Mill Restaurant attached to the restaurant was delicious and the wait staff very friendly and efficient. Though we did not use the indoor pool and hot tub it looked so ... inviting. Loved it ALL!

"LEISURELY WEEKEND"
waterboy52, 01 Mars 2016

Very quiet and peaceful setting. We enjoyed the stay and the friendly people. It was nice to have shopping within walking distance. Old Mill restaurant was not only convenient being attached to the complex, but, the food was outstanding. Lots of traditional Dutch dishes on the menu.

"Adirondak stye, cozy atmosphere Amish Cooking food."
Andre G, 27 Février 2016

Very cozy, very convenient. Great restaurant at affordable prices. Super pleasant staff, that are very knowledgeable, live locally and can give good feedback on local activities. Have stayed at this Hotel every year for 3 years and are always well satisfied. If you want to stay in the Heart of the Amish community, This is your place !

"This Hotel Understands "Handicap-Friendly""
TheresaGEndicott_NY, 24 Février 2016

With the recent renovation of this hotel, a good experience has become a great one. I suffer nerve damage in my legs, and sometimes use a wheelchair; this hotel not only "gets that," it makes all experiences both do-able and pleasurable. All amenities here leave me feeling both at ease and not "a burden" or "a patient" because of mobility issues. I can easily enjoy the pool, hot tub, restaurant, rest rooms, shower, and parking facilities.

"AWESOME"
Susan H, 21 Février 2016

Room location great. Friendly,helpful, kind staff. Room very clean. Pool area wonderful, clean. Hot tub perfect. Restaurant pleasant with great food. They give you complimentary breakfast or 30 percent off anything for breakfast. Within walking distant of great, small shops. Can't wait to return.

"Friendly staff and clean rooms"
Starla A, 20 Février 2016

My family and I needed a quick getaway and BW Intercourse was perfect. The hotel is clean and the staff is so friendly and helpful. The indoor pool was clean and the atmosphere was inviting. We were also pleasantly surprised that the restaurant served delicious food. I was a little skeptical of a Best Western Restaurant but both the dinner and breakfast were satisfying. The hotel is conveniently located to kettle village shops and is only a short drive from other attractions. We will definitely be going to back to visit this property.

"A Great place"
David And Linda S, 20 Février 2016

The hotel was very clean and friendly. the staff made us feel right at home and went out of their way for us. we really enjoyed the dining there, the food was great. we were ablr to walk to kitchen kettle village which made it very enjoyable for my wife and I. we stayed in the king room with the Jacizzi tub. i've never seen such a large room and everything was as good or better that described.

"Dry hotel and town"
Rajeev V, 19 Février 2016

Decent clean hotel. The cons are restaurant closes at 8pm. It's a dry town and the hotel is dry too. You can order pizza delivery and a Chinese delivery. We drove 10 miles to a near by town called GAP to unwind after a long drive.

Owner Response, 19 Février 2016

Dear Rajeev V, I apologize for the issues that you found with our town. Many who visit the area come with an understanding that we are located in the heart of Amish Country. Because of this, we honor and respect the residents of the town, and their conservative beliefs and values. We are blessed to bring house thousands of guests who come to our area to see and experience the Amish lifestyle. It would be very difficult for our property, or for the many other hotels in the area who choose to respect their culture, to sell alcohol and promote a night life in our area. As is with many of our shops, restaurants, and attractions in town, the hours are kept very closely to those that are embraced by our Amish neighbors. Much of the town closes earlier than our restaurant, but again, we are sure to respect the culture and community in which we are located. I am glad to hear that you had a positive experience with our hotel outside of the inability to purchase alcohol on property.

"Gracious and hospital staff"
Mary F, 17 Février 2016

My husband and I had a nice time staying at the Best Western in Intercourse. First we loved the location, not right on the main road, but close enough to all local attractions and shopping. The pool and hot tub was great. Loved the fact that they had coffee, tea and hot chocolate 24 hours in the lobby. Breakfast at the restaurant was delicious and coffee was great. A definite must stay for our next trip to the area.

Owner Response, 17 Février 2016

Dear Mary F, Thank you so much for taking the time to provide us with feedback from your stay, and for your wonderful review! I am happy to see that you found so many positives from your stay. Our location, our pool and hot tub area, the complimentary coffee and breakfast in our restaurant, these are all aspects of our hotel that have continued to make us one of the elite destinations in Lancaster County! Thank you again for your feedback! We look forward to seeing you again soon!

"I always stay here."
John T, 16 Février 2016

I always stay at the BW Intercourse Village Inn & Suites when I visit Lancaster. The hotel is very clean, and the staff is very friendly. It is walkable to Kitchen Kettle Village, and other local attractions, such as Dutch Wonderland, and the Strasburg Railroad are close.

"Best Western Plus Intercourse Village Inn & Suites"
Barbara Z, 16 Février 2016

Fine quality, as always from the hotel stay, employees, restaurant staff. If we did not love the outgoing personal treatment we would not keep coming back. We are looking to our next stay several months down the road this year.

Owner Response, 16 Février 2016

Dear Barbara Z, Thank you so much for your continued business! We continue to try to find ways to improve and grow, and service is one area where we can always do better. We push and encourage our staff to continue to find ways to help our guests and to make sure everyone has a positive experience during their stay! We look forward to seeing you at your next stay!

"Great Time!"
Steven G, 16 Février 2016

Just returned from a stay at this hotel for a long weeknd and loved it. For me the best part was that the hotel was very quite, even though there were a good number of people there most of the weekend. The Staff is very accomodating and helpful! We are looking forward to returning to this hotel in May for our Son's wedding as well!!!

"Wonderful Hotel"
Stacey B, 16 Février 2016

This was our first time staying in this Hotel and we will be staying here again on our next trip to Lancaster. The room was very clean and comfortable. The staff was also very friendly. The location of the hotel was also great.

"Excellent!"
Ray C, 15 Février 2016

We totally enjoyed our stay at the Best Western Plus Intercourse Village Inn & Suites. The room was clean and comfortable, the restaurant was great and the lobby was warm and beautiful. I recommend, however, that you contact the hotel for the true address. The address from the internet was not correct, so we ended up driving around for awhile.

"Great place"
DLewis68, 12 Février 2016

This was our second time staying here - already looking forward to the third! Like everything about it: friendly staff, comfortable rooms, great restaurant, great location. We will definitely be going back soon!

"A gem of hospitality"
Maureen T, 11 Février 2016

Beautiful hotel, with 5 star amenities. Although we did not have time to partake of all the hotel had to offer, we had a lovely stay. The staff in the hotel was helpful and friendly. Our room was clean and laid out nicely for sharing. Included was a limited menu breakfast or discounted full menu breakfast as well as discounted evening meal. We enjoyed both! The pool and whirlpool were clean and just the right temperatures. The location of this hotel may make it more attractive to couples or families with older teenage children as it is just of the Main Street near shopping. We plan on returning!

"Best place to stay in Lancaster"
Jodi H, 10 Février 2016

We have stayed in many places in and around Lancaster over the years and this place was by far the best value and experience for us. From the hotel lobby to the rooms and spa and restaurant, everything was very clean and comfortable. We will plan to return in the Spring for more shopping.

"Very nice place to stay"
Danyel W, 10 Février 2016

It was clean and decorated nicely. Very affordable. The room was very clean and a restaurant on site was very convenient. Close to Kitchen Kettle Village and there's a spa on site, too. We'll definitely stay there again.

"Love this hotel!"
Karen R, 08 Février 2016

Best western plus did an awesome job of remodeling! I used to stay here as a child when it was known as the Deutshire inn. I love how they incorporated the barn decor of the old motel into the new and beautiful updated hotel. We stayed in 1 BW Plus in Atlantic City area and we are hooked now. When we wanted to visit lancaster I only looked for a best western plus. I am very familiar with the area but I was so happy it ended up being the property I used to stay in as a child, thanks for keeping some of the memories alive but spoil us in luxury as adults now. The beds are so comfortable and I love the suite style rooms, it makes you feel at home. It is an extremely clean and pleasant atmosphere. Food was great at the attached Old Mill restaurant. We will be back in the future.

"Excellence Is Always in Season"
Robert R, 03 Février 2016

We stay here 5 tiems each year; this Best Western is our standard by which we measure the other places we stay. The attention to the smallest detail has exceeded our expectations these past 3 years. The lobby area is so cozy to sit by one of the fireplaces and bask in the cheerful ambiance. The staff is genuinely friendly and they keep the pool and hot tub in tip-top shape. We even love the complementry breakfast served in their resturant - they too exceede our expectations of service and quality. The beds are like sleeping on air and the rooms are always fresh and clean !

"Mini Vacation"
D B B, 03 Février 2016

Hotel was great, really relaxing. It was a mini vacation and just what we needed. Pool an hot tub was great. Intercourse PA is a nice relaxing place to be. Close to Lancaster Pa so you can be in the city in under 20 mins.

"Weekend getaway"
Doug G, 01 Février 2016

This was our second stay. Friendly staff, clean rooms. Restaurant is very good. It has all of your local favorites. Plenty of parking. Location is in the heart of Dutch Country. One of our best stays in Lancaster County. Would highly recommend. Book early.

"Stay here!"
Kurt S, 01 Février 2016

This was my second time staying here. It is very clean, staff is helpful, and the restaurant is great. I will stay here every year when I am on a business trip. Would love to come back with my family during the summer and explore the area. Keep up the good work.

"Great Stay In Lancaster Area"
Terry B, 01 Février 2016

If you're looking for a Great place to stay while in the Lancaster, PA area, check out Best Western Plus Intercourse, you will not be disappointed. Everything was Great and people couldn't be nicer and more helpful. I would recommend to anyone.

"Great Get A Way"
Jim S, 28 Janvier 2016

Booked this for our parents for a get a way. They enjoyed everything about it. The spa, the restaurant, and their room. It is in walking distance of several little shops and several other areas of interest for sight seeing. They are ready to go back.

"Great Hotel"
Mike P, 26 Janvier 2016

Friendly staff, very clean, great restaurant,also hotel is very centrally located to a lot of the businesses and attractions. I would definitely stay there again and would highly recommend it to anyone.

"A wonderful Surprise"
alpLewes, 26 Janvier 2016

We only stayed one night as we were attending a funeral in the area the next morning. We are Hampton Inn people because we are familiar with their hotels but this was closer and more convenient. I wish we could have stayed more to take advantage of all of the amenities and the restaurant. The staff was super friendly, the lobby was nicely decorated and the room was so perfect. I think we had a king plus room, it had a little sitting area, so it was not the standard room. We really didn't need this but it was lovely anyway. We are from around there so I am not sure I would stay there in the summer, the traffic and people would be a nightmare.It is right in the heart of many tourist attractions. The pool was in a building across from the main entrance and it looked so inviting. Not sure in the dead of winter I would like to go outside to get there. But we are in our 60s. A family wouldn't have a problem. Great place to stay

"Loved it."
Tracey N, 23 Janvier 2016

We really enjoyed this hotel. It was clean, convenient to Sight and Sound Theater and shopping and well appointed. We had the 4 beds in the room and it was perfect for our family of 4. The kids stayed in one room w/2 beds. Me and their grand mom were in the other room connected by the bathroom. It has 2 queen beds too. I will definitely stay here again. Food was good and restaurant staff was very customer oriented. Next time I'll stay longer to visit their Spa.

"BEST Western!"
Compassninja, 21 Janvier 2016

The staff was friendly and hotel was clean, updated and a great place to stay. I was there for work but would take family back to visit. I liked the option of having a full breakfast with a great discount or the continental for free. And everything in the restaurant that was attached was excellent!

"Wonderful experience"
joycew251, 20 Janvier 2016

Everything from the staff, manager on duty, clean rooms, comfortable beds, location, and breakfast was wonderful. We have stayed here before with friends and will return with the same friends in the spring.

"Great getaway"
dhyde209, 19 Janvier 2016

Step away from the day to day and come here to unwind. Great service, beautiful place. Great home cooking at the restaurant, on the property. The manager is everywhere he helps at the front desk, the restaurant, you will see him outside on the tractor, great attention to details bottom line great place

"Very very nice fills like home"
ashley_sneden, 19 Janvier 2016

The staff was wonderful, amenities were wonderful, restaurant food was great, right in the heart of Amish district, hotel was very clean and very well up kept couldn't have asked for a better hotel to stay in.

"Come here often"
etf007, 19 Janvier 2016

I come here every Christmas break and occasionally in the summer. I don't look for other places. Clean, friendly staff, quiet location and close to everything. Perfect spot to stay if going to shop or watch a play at sight and sound

"My peace and quiet"
josephine565, 19 Janvier 2016

Travel alone. Very comfortable clean and safe. Staff friendly and make you feel very comfortable. Near all the outlets yet far enough away from the hustle and bustle. There house rentals are wonderful too. . I love this place

"Great accommodations, food and service!"
wagent8, 19 Janvier 2016

We enjoyed every aspect of our stay. Great modern amenities. The restaurant had great food. The pool area was very nice. The staff was exceptional. The hotel is located within walking distance of the Amish shopping areas. It is also just a 15 min drive from the Sight & Sound Theater.

"Intercourse PA stay"
timamyg, 19 Janvier 2016

We had an excellent stay at this hotel. Great service, clean rooms and the staff was very pleasant and helpful. We were able to visit the restaurant for breakfast and had plenty to eat on the free continental breakfast offered with the room. Traveled with 6 kids/teenagers so were able to have adjoining rooms which worked perfectly. We will visit again.

"Good value"
mkd318, 18 Janvier 2016

Recently visited and even though I had an event in Lancaster which is 15 min. away, this was the perfect place to stay. I believe nothing else around the area fits the bill: recently renovated, seems brand new, rooms are ample, perfect for families, nice decor if expected, service and staff were very friendly & accommodating. The restaurant was cute, and pared down, breakfast was great and very reasonable. If ever again in the area I'd surely stay there. I was tempted to try the spa and the indoor pool and hot tub as well, but did not find the time.

"Hotel YES, restaurant NO!!!"
Lynn B, 17 Janvier 2016

We've stayed at this location many times. They do a great job. The hotel is nicely decorated, clean and fairly new. It's in a great location, within walking distance to many of the town's shops. Plenty of parking, in a well landscaped private lot. The staff is friendly, the rooms are spacious and very clean. A definite YES!! The restaurant was clean and bright, but the food was poor. We've eaten there on our other stays without a problem, but this trip eww...just eww.

"A place where everyone treats you like royalty"
backfoot2, 14 Janvier 2016

My family and I have been staying at this Best Western at least once a year since 2002. We have always been taken well care of. Since they have done all the new renovations back in 2013 it is like staying at a gigantic bed and breakfast. All the ladies at the front desk are very kind and answer all your questions. The waitresses in the restaurant make you feel welcome and acomidate any of your wishes especially two. They are Edna and Fanny.

"Christmas Time in Lancaster County"
SheaWhit, 14 Janvier 2016

We always love staying at The Best Western Intercourse. From the minute you drive on to the property, you feel at home. The staff is great. The rooms always clean and its so convenient to take a walk across the street to the shops and attractions. Have recommended this Best Western to many of our family and friends and they've all been equally pleased with their stay.

"Our winter visit to Lancaster"
User, 13 Janvier 2016

The location is great. Our rooms are always clean and comfortable. We had great breakfasts in the restaurant. All of the personnel were helpful and friendly. We have stayed at this Best Western many times and look forward to more visits in the future.

"excellent"
Sergio C, 13 Janvier 2016

very comfortable and easy excess to all sight seeing I wound reccomand to all my friends and family very economical very clean the restaurant was very satisfactory and the workers very pleasant I would return again

"Comfortable And beautiful"
danaX2961TJ, 13 Janvier 2016

This hotel has friendly staff and is beautifully clean. The room was the perfect size for our family. The only drawback for families with small children is that they don't have bathtubs. The pool was a main attraction and our kids couldn't get enough of it. Also, it is very nice that kitchen kettle Village and many other quaint shops are walking distance.

"News Year Getaway"
Thomasagsr, 12 Janvier 2016

Clean rooms , Friendly staff. Very clean and modern fitness center. Restaurant on site nice , and reasonable. The Wife went to the spa for a massage and pedicure , great staff very pleasant expierance.

"We couldn't have stayed at a better place."
U8856LOmichaelb, 12 Janvier 2016

We had an excellent stay at the Best Western. The entire staff we encountered were very courteous, helpful and genuinely friendly. Our room, which was a suite, was priced modestly compared to what we received. The room was huge, comfortable and very clean. The free breakfast was a nicely added touch and we enjoyed the menu selections. The location was an added bonus, only a two minute walk to The Kitchen Kettle!

"Can't wait to go back!"
526amberw, 12 Janvier 2016

My sister and I purchased a package through Sight and Sound as a surprise Christmas gift for our mom . I cannot say enough about how wonderful the accommodations were. Very clean, very comfortable, and so close to everything that we wanted to see and do. The pool and hot tub were an added bonus. Breakfast at the Olde Mill Restaurant was fabulous and the service was exceptional (hint: try the oatmeal or coffee cake). We did not have enough time to visit the spa, but we will be making a return trip in April.

"Cozy Ski Lodge Atmosphere"
Andre G, 08 Janvier 2016

Very nice clean, modern, almost new rooms, very roomy, nice floors and bedding, quiet place to relax, super restaurant, attached. Amish style home cooking, well Illuminated parking lot. Great staff. We have stayed there 3x over the last 2 years and consistent quality remains intact. Full 4 stars !!!

"A great place to stay and relax!"
Frederick B, 07 Janvier 2016

The grounds are very nicely maintained and the parking was great (plenty for all). The pool and hot tub area was not attached to the building, but it was very nice, clean and large which made it perfect. The building itself was well decorated and maintained. The rooms were very clean and the staff was great to work with. The breakfast was perfect to start the day off.

"New Years Getaway"
223conniem, 05 Janvier 2016

Love this hotel. It is a hidden GEM. This is the best place so far that I have stayed in Lancaster PA. Will be returning for all future visits. Love it here and recommend this place for families of all ages. It is also very kid friendly.

"Excellent hotel!!!!"
Bridget L, 04 Janvier 2016

My fiance' and I loved this hotel. It was very clean throughout. Great customer service the entire stay. Will definitely go back again. We felt it was a very reasonable price for such a nice hotel. Breakfast was great too. It was so nice to be served breakfast in a restaurant and it was complimentary. Also loved the coziness of the fireplace in the lobby area.

"Great location within walking distance of shops!"
gentleharpist, 04 Janvier 2016

My family of five (three young adult children) stayed for two nights in the two room suite; three beds, one sofa bed and a shared bathroom. Perfect for our family. Free breakfast in the dining room was adequate, nothing fancy, but you can order off the menu with a 30% discount. The restaurant was crowded on Saturday morning, but the wait was not too long. The location is perfect for a stroll through the many shops and a short drive to Lancaster if you want to go into town for more shopping and eating. Overall, this hotel was a great find; clean, comfortable, good service.

"Room was ok"
dkesk29, 04 Janvier 2016

We checked into the hotel New Year's Eve and hotel had a very nice party for guest. Games and food for all. In the morning when I took a shower my wife said it sounded like water running into the room. It woke her up. When you run shower it is very noisy in room. The management made up for a small problem in restaurant. Very pleased with outcome. Overall hotel is very clean and all staff was polite and helpful. Free breakfast should offer more with eggs. Not just eggs. Ex. Sausage or bacon included. Dinners and breakfast are all freshly made. Food is great.

"Excellent!!!"
Fernandoj7, 03 Janvier 2016

Everything about this hotel is excellent. The installations, the service, the location, the restaurant. Everything is absolutely neat and the people working there are very professional. My husband and I love this hotel.

"FANTASTIC"
Sarstps72, 03 Janvier 2016

Great Location. Fun and shopping to be had all around Amazingly friendly staff all over. Free waiter/waitress breakfast with great choices Pristine public areas, room, lobby, restrooms, pool area and grounds 24hr hot coffee, hot chocolate and tea in lobby as well as wifi Discount on restaurant Spa & Fitness Center on property.

"Excellent stay and beautiful hotel"
Adam S, 03 Janvier 2016

This was one of the nicest hotels we've stayed at in all our years of travelling. We checked in late on New Years Day and were so happy to find a super clean, well appointed hotel with a super friendly staff! Kudos to pulling off a 5 star hotel at an excellent price point.

"Relaxing New Year's Eve"
Haeffners, 03 Janvier 2016

We have a quiet and relaxing New Year's Eve. We came to see a show and this was a lovely place to stay. They gave a great deal on either a free continental breakfast or a nice discount on a hearty breakfast. We were very happy with our whole stay.

"Beautiful and immaculate hotel."
Lisa D, 30 Décembre 2015

Our room was very very nice and very clean. We stayed here two years in a row and would definitely go back. It is located near many little shops and Kitchen Kettle Village. The restuarant served a great breakfast. The staff was very helpful and friendly.

"Will Definently Retun!"
lbashby, 30 Décembre 2015

The hotel property was wonderful, the kids enjoyed the large pool, and the breakfast was excellent. We will without question stay at this Best Western property again. The staff was courteous and attentive to our needs.

"Always the BEST"
debbie794, 27 Décembre 2015

We love coming to Lancaster and find that when we stay over we love this Best Western - best value, location, amenities and friendly staff. The jacuzzi in the room is such a great feature and the restaurant has great food. We keep coming back.

"Friendly helpful staff"
Scott M, 24 Décembre 2015

The hotel is so well integrated architecturally into the community we nearly drove past it. The entire staff were very friendly and offered lots of information about the amenities as well as local attractions and deals. One of the best included breakfasts we've had in a hotel in this price range. The room was very comfortable and clean. In all, a very good experience.

"Off the beaten path, beautiful Cosy getaway"
Tricia L, 23 Décembre 2015

I love the location, it's just steps to shopping all the unique country stores. There's a great restaurant on site, BYO wine. The rooms are quiet , clean and inviting. Who knew there was so much theater in Lancaster County? Can't wait to see Samson on the Sight and Sound stage this spring!

"Best hotel in intercourse!"
Jasmeri, 22 Décembre 2015

We got a fabulous deal on priceline, and were a little apprehensive when we realized it was only for a single queen bed. I was traveling with my mom, husband, and kids and thought we'd be getting a double queen. Upon check in they upgraded us free to a double queen suite! We felt like royalty the entire time we were there. Had breakfast (free) for take out, there was free coffee and cocoa in the lobby, and the place was spotless. We are very happy with our stay and highly recommend it to anyone traveling in the area.

"Our Home Away From Homr"
bevbathgate, 19 Décembre 2015

We stay at the Intercourse Best Western about 4 times a year. The hotel is lovely, the staff is beyond helpful and the kids love the pool. There are many nearby attractions and the restaurant offers a wide variety of delicious food.

"Nice Getaway"
MilikaWasHappy, 18 Décembre 2015

Very beautiful town and a nice a quick escape with wonderful scenery. The front desk staff was very nice also. The explanation of the beautiful 3D painting behind the front was very detailed. The staff member clearly knew a lot about what she was referring to.

"Great Hotel!"
kristiy373, 18 Décembre 2015

Excellent! Everything about the hotel was fantastic. We had a good time in the pool/jacuzzi, the rooms were updated and clean, staff helpful and it was nice to have the restaurant attached to the hotel along with its complimentary breakfast!

"Absolutely stay here"
Otter421, 18 Décembre 2015

This hotel could easily be on the same level as a hilton. Among arriving it's aesthetic...very beautiful on the inside as well. The staff was incredible from start to finish. Rooms are very nice and the beds are extremely comfortable. Located within in walking distance to all the shops...which is a huge plus...I can't (and I tried) to find a negative comment. Close to dutch wonderland and lancaster. I would give it a second thought...if I can't stay here, I won't go.

"Spacious & Cozy"
cargomgmt, 18 Décembre 2015

This was a great family hotel. Very spacious as had living area with its own tv and pull out couch and then bathroom and then bedroom. Kids had their own space and could watch their own TV and parents able to have their own space also. Location was great - right across from shopping village. Lobby was rustic modern vibe with beautiful fireplace - would definitely recommend!!

"Don't Judge a Book by its Cover!"
Nan B, 16 Décembre 2015

Internet pictures are deceiving. Once inside our rooms, very pleased with the appearance, and attention-to-detail in cleanliness. Hotel pillows aren't comfortable; suggest taking your own! Grandboys loved the pool. In the heart of Intercourse and convenient to shopping with and 5 minute walk. Staff friendly as was other hotel guests. Definitely will stay again.

"WILL BE BACK!!!!!!!!"
mrfreeze968, 15 Décembre 2015

we stayed here for the week end ,fireplace in lobby is very warm and inviting.Rooms are easily accessible ,very clean ,Beds really comfortable ,Staff extremely pleasant ,greeting you each time they see you.Also very accommodating. Restaurant in hotel is good as well,,Very convenient location for shopping .Will definitely come back !!!!!!

Owner Response, 15 Décembre 2015

Dear mrfreeze968, Thank you so much for taking the time to provide us with feedback from your stay! We always enjoy seeing our guests share their experience at our hotel with the TripAdvisor community. You were able to highlight so many of the wonderful aspects of our property. I am VERY excited to see that our staff was going out of their way to make you feel comfortable and welcome. That is an area that we continue to push our staff to excel at. We want all of our staff to make sure that we are being gracious and reaching out to solve problems as quickly as possible. I hope that you were able to enjoy our large, heated, indoor pool and hot tub during your stay. Although we have had a warm Winter to this point, the heated pool area is definitely a benefit at this time of the year! Thank you again for your review. We look forward to seeing you again in the future!

"Excellent Choice"
Leslie B, 14 Décembre 2015

Wonderful and helpful staff. Very courteous. Rooms were very clean and comfortable. Liked the outdoor balcony. Plan to return again and again as this was our second stay and the location is perfect for parking your car and walking to shops, restaurants and spa is on site.

"Best again! "
Audra C, 13 Décembre 2015

We love staying here. The pool is warm when they are packed and because breakfast is so crowded we usually eat our own food in our room, but other than that and the hard beds (I don't think I can find a hotel bed as good as my sleep number bed at home,) the place is immaculate, a true suite with lots of room, and always a great value. The staff go out of their way to make you feel at home. They have a great fitness room also. We already have booked our next stay and are excited because it has a patio!

Owner Response, 13 Décembre 2015

Dear Audra C, Thank you so much for your glowing review of our property! It is great always great to hear that our guests are booking their next stay before they leave. What a wonderful testament to our hotel! We do have a very high demand for our restaurant during breakfast, but it is great that you have found a positive alternative in taking takeout to your room! What a great way to enjoy your breakfast in a timely fashion if you do not want the experience in the restaurant! Our beds are on the firm side. We were blessed to be able to add brand new mattresses to each of our guest rooms. We realize that everyone has different preferences for the firmness of their bed, so we do make pillow toppers available for our beds. If you call and notify us in advance, we would be more than happy to add the pillow topper to your bed prior to your arrival. Thank you again for your wonderful compliments. We sincerely appreciate it and are looking forward to your next visit!

"Wonderful surprise room had a patio"
KatShak, 13 Décembre 2015

My friend & I were on a 3 day bus trip to Lancaster Pa & we stayed at the Best Western Intercourse for the first time. I Love this hotel. Everyone was friendly & helpful. The rooms were clean & roomy. The handicap bathroom was truly handicap accessible. It had a raised toilet with grab bars & a roll in shower with fold down seat. What I especially liked was that the toilet/shower was separate from the Vanity/sink. So that one person can be washing face, doing hair etc. while a second person could shower in private. And Vanity area had a microwave, refrigerator & coffee maker.The beds were very comfortable with a firm mattress & lots of pillows. When we opened the window drapes, did we get a big surprise, it wasn't a window but french doors to our own patio with a table & chairs. The second floor rooms had balconies with table & chairs. They do have a pool but it is in a seperate building a few steps across from entrance (under covered walkway), the air was warm, the pool was warm & there was a great hot tub, also there are tables & chairs to sit & visit with fellow travelers. No need to take towels with you they are provided. The Amish breakfast at the attached restaurant was delicious. And there is 24 hr coffee & tea available in lobby. There is now an elevator to upper floors, free wifi in rooms & 2 computers in the lobby for public use. I can't say enough good about this B.W. & plan to stay there on all future trips. Also it is only a short 2 blocks to the Kitchen Kettle Village & other stores. It is only 10-20 min to Sight & Sound in Lacaster & other venues. such as Bird in Hand, Stay there & you won't be disappointed

"Just an Awesome stay"
Joan P, 13 Décembre 2015

Just awesome. Best room we have stayed in, n a very long time. Renovation are awesome. Thanks for being there. Had my 85 yr old mother in law and her 90 yr old sister with us. Even they raved about the hotel and the restaurant.

"Wow!"
jcp444, 13 Décembre 2015

Probably the nicest, cleanest hotel I have ever stayed in! Don't let the name Best Western fool you. This is not like any chain hotel, it is more like a lodge! The lobby was so warm and inviting, I just wanted to curl up with a good book on the couch in front of the fireplace! Everything was beautifully (and tastefully) decorated for Christmas too. The staff was so pleasant, even the ladies cleaning the rooms were extremely polite and spoke to us as we walked in the hall. Will definitely be back!

"Winter Wonderland"
jaezell, 12 Décembre 2015

Very cute hotel. Welcoming and decorated to make you feel at home instantly. Plus, with the fireplace just inside the lobby combined the Christmas music playing over the speakers, it just made everything seem more magical. But most importantly, the staff were very friendly. Should probably mention that ha ha

"A Beautiful Lancaster trip"
Mike P, 12 Décembre 2015

Hotel was very good, clean and comfortable. Pool facility was large and very accommodating. The only shortcoming was the "included" breakfast, at the attached restaurant, the "Free" breakfast was very limited. The full restaurant menu was available at a 30% discount. Although not a lot of money for breakfast, this option seemed to be petty . BTW, we ordered off the full menu and the breakfast was very good.

"very good"
lcdias7, 11 Décembre 2015

We had a great time at the hotel. The facility is clean and the staff was nice. The only item that I would like to see improvement is the breakfast. You need to be really patient to get your order and the bill.

"Beautiful Hotel"
Robin H, 11 Décembre 2015

This is not the first time my family has stayed at this hotel. We love it. The rooms are lovely, clean, and very comfortable. This time we had a suite on the first floor which was wonderful. The hotel has a very nice restaurant with very good choices for breakfast. The location is perfect if you like to walk to Kitchen Kettle Village. Can't wait to go back.

"Great motel!"
ninaw282, 11 Décembre 2015

The rooms are immaculate and the service is excellent. We love staying there and walking down the corridor to our favorite breakfast restaurant. We highly recommend. The location is perfect for all our shopping needs.

"Great place to stay"
lob421, 11 Décembre 2015

This hotel was an excellent value and was located right near so many shops as well as Kitchen Kettle Village. The hotel was very clean, staff very friendly and there is a restaurant attached to the hotel which was ideal - good food choices breakfast, lunch and dinner.

"Great Trip"
Melanie W, 08 Décembre 2015

This hotel is the cleanest, friendliest hotel we have ever stayed at. We keep coming back to this hotel when we need a weekend getaway. The staff goes out of their way to make it a great stay. You get a free breakfast, Amish favorites, and the breakfast each morning is worth the stay.

"Hospitality and comfort"
Jesuscares4u, 07 Décembre 2015

We have been wanting to stay here on one of our many visits to the area. We've enjoyed the other best western properties in the area (Revere in Paradise and Eden resort in Lancaster). We stayed here as part of a combination with our sight and sound ticket. It was a good rate. We wish we could get that rate directly. The location here is close to many nice places. The people here greeted us so nicely and were helpful with our questions we had about where to find some new places we wanted to go. The restaurant was great for dinner and breakfast. At dinner they helped us get our food quickly so we could get to the show. The hotel staff gave us excellent directions for back roads to avoid traffic. Tip: get to breakfast before 9:30 am on a weekend or you'll be waiting a long time on line. The room (#144) was very roomy and the bed was extremely comfortable. We found a new home. We will look to come here the next time if we can find a good rate.

"5 Star Hotel Facility"
Carol W, 07 Décembre 2015

Appreciated the hospitality & service & accommodations at this facility many times! A 3 year work term on the west side of the continent negated enjoyment of our visiting this picturesque corner of the world for a few years. But we have returned to the east and the recent extensive renovations of this property put this hotel as #1 (we travel a lot!). Our little getaway from the demands of our life routines could not have been better. Our room was impeccably clean, the restaurant breakfast delightful, fried chicken dinner was the best we have ever eaten and the front desk/restaurant staff were both helpful & friendly. The new indoor pool & hot tub was fun for us too! Luv this hotel!

"Shopping"
laternan, 06 Décembre 2015

Stayed here with a friend after shopping at Reading. Wanted to shop at the Tanger and Rockville Outlets. Hotel was very close to there. Everyone was friendly at the hotel and restaurant. Really enjoyed walking around the village down the road. Rooms were large. I would stay there again.

"Great Stay!"
Joey_Castelli_J, 06 Décembre 2015

My family and I had an awesome stay at the Best Western Plus in Intercourse, PA this weekend! Lobby is very comforting! The front desk employees are very down to earth.. We were in room 352, a deluxe suite! The room was so, so nice! Very spacious bathroom with very strong water pressure! The beds were like sleeping on a cloud.. The view was very nice.. The restaurant has delicious food ( Rose was one of the best waitresses that I have ever had). This hotel was in the heart of all of the shops, restaurants, attractions, etc.. Perfect location! DEFINITELY WILL RETURN!!

"Wonderful"
Karen D, 03 Décembre 2015

Staff was great, lobby felt like home.Beautiful hotel. Great big indoor pool, extra clean. Restaurant attached to hotel and the crumb cake is the best in town! Overall just a great place to stay. Right in the heart of intercourse village. We will definitely be back!

"Thanksgiving Weekend"
Barbara Z, 30 Novembre 2015

First Thanksgiving away from home. After cooking the turkey for 25 years, I believe we have started a new family tradition! We still were able to get a traditional Thanksgiving dinner. It was so relaxing to be away from all the hustle and bustle after Thanksgiving. Lancaster outlets are great. Picked up lots of goodies at the outlets for ourselves and presents. Looking forward to coming back in February.

"Like being home again!"
kddsgram, 30 Novembre 2015

We love staying at the Best Western Intercourse Inn. Have been staying at the hotel for years and had even stayed at one of their vacation homes with our family. This year was no different..staying at the inn gives you great service, beautiful rooms, great amenities, wonderful restaurant, but the most important of all are the men and women who work there, always welcoming, there to assist with any help or questions, and just plain friendly..makes you feel like family..which is why we always return and would never stay anywhere else.

"total surprise"
Sharon F, 29 Novembre 2015

I had stayed at this hotel 5 years ago,knowing it's great location for my needs i wanted to stay there again. Well the surprise was in the total renovations this hotel under went...My oh my what a wonderful job they did. Will stay here always and no place else when in come back to Lancaster county.

"Home Away From Home"
FluffsRUs, 29 Novembre 2015

This very clean and well run hotel is in the absolute heart of Amish Country with close proximity to Kitchen Kettle Village, Bird-in-Hand Bake Shop, Bird-in-Hand Market and other wonderful attractions. The Spa, Pool, Hot Tub and Gym are excellent, as are the extremely comfortable beds. They've recently updated the menu in the Restaurant, and the food is absolutely on par with New York. I love being in this hotel and so close to my Beloved Amish. I can't wait until I am able to visit again!

"Best Western Plus Intercourse PA"
gardndream, 23 Novembre 2015

we stayed at the Best Western Plus in Intercourse PA because we were going to a play at the Dutch Apple Dinner Theatre in Lancaster. This hotel was great! The room was immaculately clean. Had a little porch to sit on. And the pool and hot tub were sparkling. The cleanest pool and hot tub I have ever seen at any hotel. And the water temp in the pool was nice and warm. Just perfect. The front desk staff were all so very nice and friendly. And the resautrant was very good too. We received complimentary breakfast which was two eggs and a large cup of fresh sliced fruit. Dinner was also very good and a good price. I received one night free since I am a Best Western club member and had accumulated enough points.

"Intercourse weekend getaway"
Amy K, 22 Novembre 2015

The hotel was very nice, quiet and clean. The pool and hot tub was nice too. Staff was friendly. Great location. We were just there for a weekend, didn't have time to enjoy as much as we would have like to. Wish we had more time and could have walked to nearby kitchen kettle, but did not get the chance. Would stay at this hotel again.

"terrific hotel"
pat h, 21 Novembre 2015

the accommodations are great, clean, comfortable and homey. personnel are soooo nice. restaurant is great also with great personnel. we stay here yearly and are never disappointed. recommended hotel to family and now they are regular visitors here.

"Perfect for seeing the area"
John R, 17 Novembre 2015

This is a perfect location for learning about the Armish and the surrounding area. The hotel is clean and comfortable and has an functional restaurant attached, Staff were friendly. Would recommend this if staying in the area.

"Great Hotel, Great Stay"
Meghan H, 17 Novembre 2015

We used this hotel for our room block for our wedding. I cannot say enough good things about it. The general appearance is charming. The staff were all friendly, efficient, and more than accommodating. Our room was great. We had a suite so we had plenty of space as people stopped by or we were holding wedding stuff. Our party ended up informally gathering in the lobby area. The staff never asked us to move it elsewhere. I had multiple guests tell me how great the hotel and staff were. By far my best hotel experience ever!

"Nearest to home from home"
CorkDolores, 15 Novembre 2015

This is our 2nd time staying at Best Western, enjoyed every minute of it, we will be back. Location perfect, Meals brillant, staff at the old Mill can inform you of all ingredients in their meals. Reception staff very welcoming

Owner Response, 15 Novembre 2015

Dear CorkDolores, Thank you so much for your continued support of property! Return guests are both a great testament to our property and blessing for our staff. We are able to build special relationships with our return guest. It makes our hotel such a special place to work! All of your kind words are greatly appreciated. Our staff, our location, and our restaurant, as you said, are all parts of what make our property a great choice for anyone visiting Lancaster County. Thank you so much for your feedback and for sharing your experience here on TripAdvisor! We hope to see you again soon!

"Lancaster overnight stay"
DKT42, 15 Novembre 2015

Queen deluxe is spacious and clean, and a great location! A great place for families. Staff is very helpful and pleasant. an onsite restaurant with breakfast included was a nice addition. I would stay again with my family.

"New Best Kept Secret!"
Taylor J, 14 Novembre 2015

This place was gorgeous! We drove up at night and were pleasantly surprised that the BW looked exactly as it did in the photos . (this can be rare). It is aesthetically gorgeous and inside is cozy and inviting yet has a classic, clean and modern feel. We had a great room with a walk out deck. I think I just found the perfect getaway! Staff was excellent, I think we were lucky, right after we checked in a chartered bus arrived. whew! Believe it or not cant find one negative thing about this place - as for surrounding area, quite lovely! Just wish the business stayed open longer but hey that's small town for you, if you want the city that never sleeps keep heading down Rt 30 and you'l find it not too far from PA. Go and enjoy!!! You will not regret it!

Owner Response, 14 Novembre 2015

Dear Taylor J, What a fantastic review and recommendation of our property! Thank you so much for taking the time to provide us with feedback from your stay. You perfectly summarized what it is that we have to offer, a quiet, relaxing getaway. It can be for the bus that you saw pull in after your arrival, or for a couple looking to unwind. Regardless of the size of the party or their city of origin, what we have to give each of our guests is a restful and relaxing getaway in the heart of Amish Country. I hope that you were able to enjoy our on-site day spa, Serenity, during your stay. It is a great way to build in additional relaxation during your trip!

"First time stay"
kjdunst, 12 Novembre 2015

Very pleased with the accommodations including cleanliness of room. Staff very helpful. Great to have an attached restaurant. the restaurant was large with an extensive menu and large portions. Very close to the Kitchen Kettle Village.

"Heart of Lancaster"
John G, 09 Novembre 2015

Right in the middle of Lancaster. Lot of attractions near the Hotel: Shops, Shows (Dinner Theater), Wineries, Churches, Covered bridges, Amusement park, Outlets, lots of restaurants. Family own business for many years. Lots of History in Intercourse

Owner Response, 09 Novembre 2015

Dear John G, Thank you so much for taking the time to submit a review of our property here on TripAdvisor! As you mentioned, our location is a great selling point for our property. There are so many great shops and attractions within walking distance that many of our guests park once at arrival and don't move their car again until they depart. I'm glad that you mentioned that we are family owned, family run business. The Thomas family has owned our property since 1983, and continue to invest in providing a great product for our guests. Thank you again for your kind words and for your feedback!

"Christmas Show weekend 2015"
Sandra P, 09 Novembre 2015

Stayed here in the summer for one night --- was so happy with the place that we booked a show and a 2 night stay at the Best Western -- loved the breakfast at the Restaurant, and the temp of the water in the pool, cleanliness, and relaxing music playing in the pool area.

"Another wonderful stay!"
Nanette C, 09 Novembre 2015

Best Western Plus Intercourse Village Inn has become our go-to hotel when we visit Lancaster County, PA. It is always immaculate, and the staff is very pleasant. We are yearly visitors to the area, and feel as though it is our home away from home.This year, we traveled with my sister, and were pleased to be able to have adjoining rooms. Actually, suites. They we're beautiful and spacious. So nice, in fact, we thought we may have been given the wrong roms! The added bonus is that it is within walking dustance to everything in Intercourse, for example, Kitchen Kettle Village, the Candle Barn, Smucker Village, etc. Thanks again, BW Intercourse, for a wonderful stay!

Owner Response, 09 Novembre 2015

Dear Nanette C, "Got TO Hotel" has a wonderful ring to it! It is always great to hear when guests have adopted our property as a home away from home for their trips to Lancaster County. I am happy to hear that you enjoyed our upgraded rooms. Our two room suites and deluxe rooms provide our guests with a wonderful alternative to a standard hotel room. With the additional space, seating area, and amenity, it is easy to see why you were so comfortable during your stay! Thank you again for your kind words! We hope to see you again soon!

"Relaxing getaway"
binkyboy, 08 Novembre 2015

We stayed 3 nights in November and must say the desk staff is extremely helpful and friendly. We stayed in a 2 queen bed with a balcony room. We enjoyed watching the Amish buggies ride by. The room was quiet. The water pressure was good and the room was clean. We liked the pool location because the hotel did not smell like chemicals. We visited the pool 3 times and it was not crowded. You do need your key to enter but there is not a lifeguard on duty. Towels are provided and the bathrooms are large enough to get changed in. (But there is only one women's and one men's). We enjoyed the table service and didn't mind leaving a tip for the free breakfast. It gets croweded so we went early to avoid the crowds. The Wi-Fi could be better. There is plenty of free parking. We did not use the computers or the spa. The small giftshop has toiletries if you forget something. The kids played checkers and had complimentary hot cocoa from the lobby. We walked to the old candle barn, pretzel shop and kitchen kettle. We took a buggy ride from kitchen kettle. There is one washer and one dryer free to use on the second floor. I would return to this hotel again if we go back to the area although I would stay in a larger room if the price was reasonable.

"Near Kitchen Kettle"
jonas232, 08 Novembre 2015

Warm and friendly staff is at this hotel located within walking distance of Kitchen Kettle Village and many restaurants and stores. Comfortable accommodations, enjoyed the porch overlooking Queen Road.

"Very nice place to stay"
Laurel & Mark T, 08 Novembre 2015

We loved the staff at this hotel. They went out of their way to see that we were welcome. Our room was a suite and was very comfortable and clean. The pool and gym area were also very clean and well maintained. An extra bonus was that the WiFi worked perfectly.

"Wonderful Gem of a Place"
JerseyGirl54, 07 Novembre 2015

We come to the Pennsylvania Dutch country every year for a short girlfriends' getaway. We last stayed at this property two years ago after Hurricane Sandy forced us to change our travel reservations at a nearby property. At that time, the place had a certain charm, but was worn and in need of an update. We were told that they were going to be remodeling and renovating shortly after our stay. What a pleasant surprise it was to return to this place! 50 rooms were added, and the lobby desk was now open 24 hours. Complimentary coffee and tea were available and various coffee drinks ala Starbucks style were for sale at reasonable prices, as were vending and souvenir items. The room now had a large flat screen TV and was clean, roomy, and modern. The place has a lovely restaurant where guests can get a free continental breakfast or 30% off the regular menu, and we were given a coupon for 10% off the dinner menu, which we did take advantage of. The property was also located within walking distance of a local attraction, Kitchen Kettle Village along with several other shops. Tanger and Rockvale Outlet Shopping Centers were only 10 minutes away. The rate was very reasonable for the area. i highly recommend.

"Great place to stay"
jammer315, 07 Novembre 2015

This was our first stay but we will definitely be back when in this area. Workers very friendly and helpful. Breakfast was superb. It is located in an ideal area with easy access to many of the attractions

"family"
felipeayuso, 06 Novembre 2015

The service was excellent, the price affordable clean room, costumer service friendly and alert to our needs and with a lot of knowledge, great location, near to the shopping centers even thought was only for fewer hours was a perfect location

"Best"
johnwR246KP, 06 Novembre 2015

Great Time with you folks We have been staying with you on and off for over 30 years. The new model is fine, We do miss the old breakfast room' Always enjoyed the gals who were always very nice and good waitress.The local Amish men would always be there to solve the worlds problems

"Toy Train Show in Amish Country"
Diana G, 06 Novembre 2015

Recently went to the Train Collector Association meet in York, PA. The hotel is located in a great area, heart of the Amish Country, with many shops, outlet malls and amusement parks nearby. The Best Western is always great in every way. We have stayed there many times and have never been disappointed.

"Always feel welcomed."
jgrear, 06 Novembre 2015

We've stayed here numerous times and always receive the same high level of service. We're always greeted with a smile. All of the staff are friendly, courteous, and professional. It feels like a family run business and it is because you can actually see family members hard at work. The hotel and accompanying rooms are always clean and very well decorated. There is a pool, spa, and exercise room among other amenities. One of their great assets is the attached restaurant. The food is delicious, the value outstanding, and the service is friendly and prompt. The hotel location is great since it is near the local attractions and centrally located to other nearby Amish towns. We highly recommend this hotel.

"Totally Remodeled"
magjek, 04 Novembre 2015

We had been here before the expansion two years ago and it was a great 'local' place. We were happy to see that the expansion and remodel did not change that. The rooms are tastefully done,clean and modern. We did not visit the pool so I can't speak to that. We did eat at the attached Old Mill Restaurant and are happy to say that it has remained the same simple hangout for locals. If you stay, you get vouchers for breakfast, definitely go for the 30% off option and get one of their full breakfasts. Their location makes this the perfect place to stay.

"Gir.ls night away"
patriciap806, 04 Novembre 2015

I stay in Lancaster at least four times a year. This hotel is by far the best hotel I have stayed at.The staff is very friendly. The hotel is in a great location and very clean. The restaurant is very good.

"Second Visit this year!!!"
789tc1, 03 Novembre 2015

Amazing time as always! Can not say enough about the wonderful staff! The Hotel is always pristine! Can not wait to go back! Had a room with a balcony this time which was the original part of the hotel, these rooms were renovated beautifully along with the rest of the hotel.

"What a pleasure!!"
285bethg, 03 Novembre 2015

Our family and friends stayed here for my youngest son's wedding. We felt welcome from the first phone call to the end of our stay. The pool and Jacuzzi were clean and well kept. As a lot family and friends stayed here for the wedding I never heard a single complaint. The rooms were clean and the beds were comfortable. The entire staff had an easy smile and listened attentively to whatever you were saying. Thank you all for being so personable and caring.

"Love all the renovations! IT WAS ALREADY OUR FAVORITE PLACE TO STAY NOW ITS EVEN BETTER!"
kimhI9788RG, 02 Novembre 2015

The addition of an indoor pool is great. Also the new restaurant is fantastic and the coupons for the restaurant from the hotel are spot on. Also coupons from the hotel for local and nearby businesses were greatly appreciated too!

"One of the Best Hotels that I've stayed in."
Ruben S, 02 Novembre 2015

Really clean hotel. The suite stayed in was extra clean. Front desk staff was very helpful. House keeping people did a great job. And the breakfast was really good. Overall it's a Fantastic hotel and a geat place to relax . I will definitely visit next year.

"In the heart of the village"
Ssr6sd, 02 Novembre 2015

This Best Western Plus is a great place to stay. The rooms are spacious and clean and the lobby is inviting with a fireplace and many comfortable chairs to relax and enjoy the hospitality. The hotel is convenient to shopping and you will enjoy the many Amish horse and buggies traveling in and through the village especially on a Saturday.

"Great Stay!"
jeannes396, 02 Novembre 2015

The hotel was great, the ambiance beautiful, the beds super comfortable, the restaurant delicious & the employees were GREAT !!!!! Will be back again in July 2016 to celebrate a wedding & will recommend that the rest of our family & friends stay here.

"Family Fun"
colleen d, 01 Novembre 2015

This hotel is great! We had two connecting rooms, both were very clean and had everything you needed to enjoy your stay. The lobbies, yes lobbies they have four little lobby areas, are very inviting with fireplaces and comfy furniture. There is a touch screen board with local attractions listed, it gives you all the information you need for each attraction. The indoor pool and was heated and ready for you to jump in. Then there was breakfast, we were skeptical when given a card to pick two items from. Breakfast was served in the restaurant the food was amazing, the servers were awesome. We couldn't have asked for a better hotel for our stay.

"great hotel"
121montya, 31 Octobre 2015

Excellent hotel and restaurant. Great staff. Good food service great. Nice location great to walk in the evening. Have stayed there a number of times, always have had clean rooms and good service. Front desk people are easy to deal with and helpful.

"Great place"
Anthony B, 30 Octobre 2015

One of thr cleanest nicest hotels I ever stayed at excellent wold recommend it to wevery one I know,stayed at lots of otger hotels but this one beets them all what else can I say I said ot all,do no reason for two hundred words

"VERY NICE HOTEL TO STAY AT"
taz23mel, 30 Octobre 2015

I would recommend anyone staying at the hotel. It was a very clean place to stay and I would definitely consider staying at this hotel if I ever visit Pennsylvania again. Very considerate employees that work there. Was able to get in our room earlier than check in time.

"Very nice"
christinekO3805XJ, 30 Octobre 2015

Wonderful stay, wonderful staff. We would happily return again. The restaurant is amazing, again wonderful staff and great home cooked meals. Our room was very tidy and clean, very nice. Would have been nice if the pool was in the main building.

"Great Hotel"
Geraldine M, 30 Octobre 2015

This is one of our favorite Best Western Hotels. So nice for the area, decorated that suited the country atmosphere. This hotel was so clean and had so many nice homey features. The restaurant attached was also really nice. Close to the village which was nice. Can't say enough about how much we enjoyed staying here.

"Great location and Service"
Joell H, 29 Octobre 2015

This hotel is centrally located and you can actually walk to several shops and stores. The hotel was very clean and the staff was friendly. The restaurant attached to the hotel was very good. The waitress Kathy was refreshingly pleasant and helpful with ordering.

Owner Response, 29 Octobre 2015

Dear Patty L, Thank you so much for taking the time to provide us with feedback from your stay. We sincerely appreciate all of your kind words and compliments! First time guests are always a great measure of where we stand as a property. With a fresh perspective, and open mind, you provide a wonderful portrayal of what guests can expect when staying at our hotel! The items that you pointed out, clean, comfortable, and convenient are the reasons why our location has become so popular among travelers in our area! Thank you again for your feedback. I look forward to seeing you again in the future!

"Clean Room and Good Food"
Patty L, 28 Octobre 2015

This was our first time staying here. We were very impressed with the hotel and the restaurant. The room was very clean and the bed was quite comfortable. We ate in the attached restaurant and the food was very good. I would definitely recommend this place to stay and eat at.

"great stay"
Fortune M, 26 Octobre 2015

The cleaniness of room was great and the staff was very pleasant and knowledgeable about the area. The location of the hotel is perfect to shops, restaurants, and things to do. I will be back next year. It really was a great stay

"Comfortable and friendly"
Sherry W, 26 Octobre 2015

From the moment we walked into the lobby till the moment we walked out, each and every staff member was friendly and sincerely enjoyed their job. We felt welcomed and at home. The extra touches of specialty coffee drinks, beautiful fire place and decor were wonderful. Everything was very clean and well kept. Having the restaurant right there was so helpful during this crowed time of year in Amish country! Love that they proudly posted the history of the Old Mill.

"Always An Excellent Experience"
Susan M, 25 Octobre 2015

We have been coming to this location for several years now and have yet to have less than an exceptional experience. From check-in to check-out, the staff of this hotel is always very friendly and welcoming. It is so nice to have everyone smile and and say "good morning/afternoon/evening". The room is always clean and comfortable. It is also very nice to have a good restaurant on the premises - the food is good and plentiful and the wait staff is friendly and accommodating. This is truly the best hotel we've ever stayed in and that is why we keep coming back.

"Loved our stay!"
HAMomma, 25 Octobre 2015

This was our second time staying here and we absolutely loved it. The room was very nice and comfortable. The entire hotel from the room to the lobby and even the parking lot was very clean and cozy. The lobby has different areas for you to relax and enjoy your down time, it also has a small coffee bar and served some of the best coffee I've had anywhere. All of the staff that we came into contact with were very friendly and helpful, from the front desk to housekeeping, they all had smiles on their faces and seemed to genuinely like their jobs. Our beds were comfy and our room was large, didn't feel shoved in to a tiny place with no room to breath like some hotels. We were in a bottom floor room as requested and it was convenient to everything they had to offer.The restaurant, which is attached to the hotel is quaint, it's not fancy but very cozy. I had breakfast there and it was a chilly morning so they had the fire place going. It seems to be popular with the locals, too. I was there very early on a Saturday morning and although it was busy, the service was fast and the food was really good. The restaurant building is stone and the hotel looks like a barn outside, it gives you the feel of still being where you are, I think it lends to the overall experience of being in Amish Country. This wasn't our first trip and won't be our last, we'll definitely stay here again, we just really enjoyed it.

"Best Location In Town"
bib6, 24 Octobre 2015

We visit Lancaster once or twice each year. I always choose the Best Western in Intercourse, PA. The location is great. You can pass an entire day just walking to different shops and attractions. When you want to visit something farther a short car ride will take you to the outlets, restaurants, farmers market, etc. The building is fairly new and very comfortable and complete . The beds were comfortable and the fireplaces and coffee in the large lobby were inviting. Everything you need is right here - pool, spa, exercise room, computers and printer in the lobby, wifi, etc!

"Cosy stay at BW Intercouse"
ditten403, 23 Octobre 2015

Lovely service, nice room, fine location to visit Amish country. The atmosphere was really nice and rooms where large and clean - fine for a family or 2 couples as we travelled. Close to some of the best quilting stores in Pennsylvania.

"Love the Area"
crawfordduo, 23 Octobre 2015

Room was nice but it was tucked in a corner. Bathroom was very small. Overall very nice. The size of the bathroom was due to the way the lodge had to be constructed to fit the lot. They did a nice job with the useable area. We have stayed in the original property before and enjoyed it as we did the new property.

"Lovely location and hotel"
jon K, 23 Octobre 2015

Hotel is lovely, lovely staff, food excellent, location great... only gripe was the flashing light from the smoke detector that needed a new battery (staff put elastopast over it to cover it up) and the room upstairs had their air conditioning running all night which was very noisy... earplugs sorted that out!

"Trip to Lancaster"
Judy E, 21 Octobre 2015

Very friendly and helpful staff. Room was very neat and clean. Was nice to have the option for breakfast either the free option or the discount for off the menu. Breakfast was good. Coffee was always available. We only had dinner once which seemed like dinner food, not so great. Did not try lunch. The staff was excellent.

"Wonderful fall getaway!"
Steve L, 21 Octobre 2015

The staff was very pleasant from the front desk to the restaurant. The hotel itself was absolutely beautiful. Rooms were clean, very comfortable and quiet. Started planning our next stay even before we left.

"Out of the Ordinary Review"
Robert W, 21 Octobre 2015

Contrary to the vast majority of reviews, our overall stay was less than satisfactory. Our favorite inn in the area was booked up and from available information, the Best Western Intercourse Village Inn was very similar in type of rooms, furnishings, cost, etc. We did not utilize the pool or spa. Adequate handicapped parking. Difficult at times to get on some streets if driving from the hotel, but that is just the way streets laid are. Inn is in a very good location for walking and shopping; The wife and I were assigned Room 127, a King Deluxe Suite. The Desk Clerk indicated we could drive to the back parking lot and unload our luggage as the room had a door to the outside of the building. However, the door could not be unlocked from the outside. OK, no problem, but something out of the ordinary as was the bathroom sink being located adjacent to the living/sleeping area. Over the next few days, we noticed several other things which led us to believe the room was put together without much thought of furniture placement, etc. Bed was placed approximately 2 1/2 feet from AC/Heat unit near the head of the bed which caused a constant draft on our faces when laying down and sleeping. The other nightstand was about an inch or two from the side of the bed; wife had to place a pillow next to the nightstand to keep from hitting her head/face on it. Work area had no desk level electrical outlets. Desk level electrical and USB outlets were on the opposite wall on a nightstand. Why? We started to notice a large amount of dust on furniture even after the room was cleaned. On the 3rd day of our stay, I wiped down the nightstand next to the AC/Heat unit which always had a considerable amount of dust on it. The next morning, the nightstand was very dusty; basically covered in dust. The dust had to be coming from the AC/Heat unit, which it was. I wiped some of the vent slots; they were dirty. Then I pulled out the two vent filters - both were completely clogged. The dust/dirt was so heavy and compacted that shaking the filters did not release what was on the filters. I reported this to the Front Desk which in turn called Maintenance and the filters were replaced. Apparently, there is no schedule for replacing the filters. The major downside of the excessive dust problem over a four day period did nothing but possibly compound medical problems that I have. The wife did experience some dry throat symptoms as well in two or three days after our arrival. TV reception was below average to poor depending on which channel was on. We only ate once in the restaurant. Breakfast, nothing special. The way breakfast is offered is as far as I am concerned "out of the ordinary." You either do or don't. Prices for meals are somewhat higher than expected in comparison to eating establishments in the area. I discussed all of the above upon checking out and explained that if I ranked our favorite inn a 10 then I at best could only rate Best Western Intercourse Village Inn a 6 or 7 based on our stay and could not consider it for any future visits to the area. Staff was friendly and helpful.

Owner Response, 21 Octobre 2015

Dear Robert W, Thank you for taking time to provide us with feedback from your stay. My front desk manager did inform me of the concerns that you had during your time with us, and I will be happy to address the issues! In our market, and and in our industry, it is not uncommon to have travelers who have a "favorite Inn" or a home away from home in a destination area. If you read through our feedback, you can clearly so many of our return guests reference our property in the same way, as their favorite, or go to property in Lancaster County. With that said, it is extremely common for guests who are unable to stay at their "favorite" place to enter their stay at an alternative with disappointment prior to their arrival. It is very common, and truly just part of who we are, to be disappointed when our "10 out of 10" location is not available. That aside, I understand that you were not happy with the configuration of our rooms. Our deluxe rooms are by far our most popular rooms on property, and your criticism of the layout was the first that I have heard of it in the past 2 years. Guests love the large, open floor plan, and the ability to have a seating area included in their room. It provides a great deal of room to spread out, room to work for our business travel, and creates a much more comfortable experience for our long term guests. As is not uncommon in our industry, the sink is separate from the bathroom area so that a guest can shower, while another is shaving/doing making up at the vanity. In regard to the night stands, I'm not sure what the proper placement of the night stand would be if not at the head of the bed. We go as far as to offer 2 night stands, in our king rooms so that both guests may have a light to read by, or a place to store phones/electronics during the night. If the night stands were not at the head of the bed, I am not certain where we would place them within the room. We have discussed the issue of the filters and I sincerely apologize for the confusion. We certainly have several maintenance schedules, including one for filters. We have discussed the issue with our maintenance staff, and provided you with a 50% discount for your concern about the filters. We discovered a small issue with schedule and have since corrected it so that it will not occur again. As you can see from the over 1000 positive reviews that our hotel has received, we do not provide the type of experience for our guests that you have described. We pride ourselves in providing an elite product within our market. I hope that we can have another opportunity down the road to earn your business back.

"Kind, Clean, and well Kept!"
HeatherB1984, 18 Octobre 2015

I loved my stay at the BW Intercourse! My husband and I booked a suite for our anniversary, and it didn't disappoint! There was a living room area with a door into a massive bathroom area, and then a king sized bedroom with a massive [and very clean!] whirlpool tub! The entire place was immaculately clean. Even the adorable porch off of our room was spotless, not even a dead bug on the outside! The front desk was amazingly kind and courteous. Kitchen Kettle Village was literally a 3 minute walk down the street. Very very nice stay. I just wish I knew about the pool. I would have brought my suit!

Owner Response, 18 Octobre 2015

Dear HeatherB1984, I can't imagine a nicer review of our property. I sincerely thank you for taking the time to provide us with a feedback and for sharing your experience. Your description of our 2 room, Jacuzzi suite is perfect! It was one of my favorite aspects of this hotel when I decided to join the team here. The separation of living area and sleeping area, large counter top and bathroom area, and the inclusion of the jucuzzi tub in some of our rooms makes for a great, relaxing couples retreat. I hope that next time you join us you are able to enjoy the large indoor pool and hot tub area, as well as our on-site day spa, serenity! Thank you again for your feedback. We look forward to seeing you again in the future!

"Fall Getway"
Fred G, 18 Octobre 2015

This was our 2nd time returning for a fall getaway...Sept.19th - Sept.23rd... everything was very enjoyable.. The service was great and the front staff was too.. The pool area and pool are very clean and maintained. And the breakfast package is a good deal.

"Mid week getaway"
Bev K, 16 Octobre 2015

This was the third time I stayed at this Best Western. Each time we have had very courteous service, a comfortable, quiet, and clean room, all located in the lovely village of Intercourse. We will definitely stay here again!

"Awesome Hotel"
Donna H, 16 Octobre 2015

The rooms were very spacious. The hotel was very clean. The staff was extremely friendly and accommodating. There is so much to do within walking distance of the hotel. I would definitely stay there again!

"Best Western Pa.Dutch Country"
Edward B, 16 Octobre 2015

We are repeat customers and find no need to go elsewhere. The location in Pennsylvania Amish country is ideal as indicated in name "Intercourse"(Cross Keys). Convenient to outlet stores, Amish stores and eateries, a variety of national chain restaurants, Dutch Wonderland, Hersey Park, many unique attractions such as buggy rides, live shows e.g. Sight and Sound, American Musical Experience. comedy acts and stage plays and musicals.

"Very clean!"
layfantasia, 16 Octobre 2015

I think when it comes to perfection in a hotel, this is it. The lobby is beautifully decorated. Ha a very rustic feel. The staff is overly helpful. A simple question like 'is so and so open?" "oh let me check for you" and immediately opens Google. We were staying in the 2 room king suite. The room is immaculate. Staying with 2 kids under 3, we made a lot of messes. Housekeeping did an amazing job making the room look normal. They left me extra plastic garbage bags for all the dirty diapers. I'm schocked they even remembered I asked for them. (Thanks Joanna!). It's location is perfect. Right in the heart of so many Amish attractions. Just never travel there on a Sunday. Absolutely nothing is open.

"Excellent"
thomashO5329YT, 16 Octobre 2015

From the greeting upon walking in to the staff at the restaurant the experience was great. The only down fall was the free breakfast. Which to me was non existent. The location was within walking distance of the main shopping area. The pool area as well as the entire motel was exceptionally clean.

"Great stay!"
teresaa255, 16 Octobre 2015

Our weekend getaway was enhanced by the friendly staff, quiet, clean, and comfortable accommodations, and the convenient and delicious on-site restaurant. Free coffee was available in the lobby and it was very good!. Small convenience store right off the lobby had a very good variety.

"Best hotel ever stayed at"
Chris S, 15 Octobre 2015

Very nice hotel clean and in a very nice area! Excellent shops to walk to. Very nice diner connected to the hotel for easy breakfast lunch and dinner meals. I would go back to this hote in a heart beat!!!

"Very Nice"
Neal F, 15 Octobre 2015

I really liked this hotel. After having visited the Amish Country many many time in the past, I decided to stay off the busy Route 30 this time and opted for this hotel. I liked it, but my wife thought it was too far away from all the shopping which she loves to do. In reality, it was only 10-15 minutes away. No big deal for me...but she would of liked something closer to Route 30!!

"Awesome..Love your hotel!"
Francine C, 14 Octobre 2015

I Love taking my family here!! And for business stays! we enjoy the pool and fitness room. They have an amazing spa! and a GREAT restaurant with excellent service! This is our families favorite hotel to stay in when we are in Lancaster county!

"GODisGOOD"
Michelle L, 11 Octobre 2015

The hotel accommodations were absolutely wonderful. A group of girls went there to celebrate a 40th birthday among us, and spent time at the Spa. It was wonderful. Great, relaxing complimentary breakfast as well. Within walking distance to some great shopping. Absolutely LOVED it!

"Great Hotel"
Danny L, 10 Octobre 2015

Nice large rooms with a balcony, pool recently renovated as an addition. Staff was friendly, food was good - even a lot of locals eat at the restaurant. Price was a little high, but we may have picked the wrong week to travel because the Pope was in town - we were unsure if that was a factor in the price.

"Clean and Friendly"
Susan354, 08 Octobre 2015

This is the second time I have stayed at this Best Western Plus. The room was clean and the staff were very pleasant and helpful. It has a nice indoor pool. It is slightly off the beaten pathway, but close enough to all of the Lancaster attractions. We visited downtown galleries and shopped at the nearby outlets. I would definitely stay again. The continental breakfast is fresh and varied. We did eat at the adjacent Revere Inn ( within walking distance) one evening. It is pretty with great waitstaff, but slightly over-priced for the quality of the food.

"Great hotel, wonderful staff"
JustustooinCalif, 07 Octobre 2015

Great indoor pool and hot spa. Large room . Close to restaurants, shops and center of the Amish country. Staff knowledgeable of the area and attractions. The breakfast was cooked eggs to order or a percentage off restaurant bill if you preferred anything else. Plenty of parking. Enjoyable stay.

"Another Wonderful Stay"
Professor Earl H, 06 Octobre 2015

This is my second review but 9th visit to this hotel since June, 2015. This trip included my brother, who together with me used this hotel for an enjoyable weekend in the Lancaster, PA area. Why I settled on this hotel - aside from my previous comments - have in part to do with 3 factors; (1) as a handicapped elder fellow I have appreciated the hotel for its kindness as a facility to my wheelchair and to my needs, (2) EVERY staff member has continually respected my 'condition' in such a way as to treat me as they treat everyone - with respect and dignity. I can observe that no matter whom housekeeping, maintenance, desk staff or management come in contact with, there is alway a pleasant 'hello' or 'how was your day'. It means quite a lot not to be 'singled out' for an infirmity, (3) the rooms are always clean, well cared for ... As is the property and (4) ok, so I can't count - the restaurant has wonderful great tasting food with very attendtative wait staff. Knowing that this hotel deserved another review, on this trip I actually tried to pinpoint some of the staff worth mentioning (Crystal, Madeline, Aryanna, Darci, Lisa - front desk staff)(Becky is housekeeping supervisor)(Rose, Cortlynn and Lisa - restaurant). But I do injustice for not remembering the housekeepers who work hard for the money...

"Family reunion-vacation"
Marianna K, 06 Octobre 2015

Beautiful facility, great professional and super friendly staff from 2nd generation family run business. Decor matched the surrounding community, was very clean and well maintained. The attached restaurant was also Great, food was fantastic (gotta try the Crum Cake), staff friendly and cost was very reasonable. Was recommended by 2 co-workers and will definitely used again and recommend to others.

"Very nice hotel"
KenSanner, 05 Octobre 2015

Front desk people were very helpful. The free breakfast was good with the choice of two food items: I had 2 eggs cooked to order and oatmeal. They also provide two drinks free. Also free coffee and tea in the lobby. The room and bed were very nice and comfortable. Very nice indoor pool - but you do need to go outside to a separate building.

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Is breakfast included in the rate?
julie
Julie
Best Western assistance
You'll find this information in the rate description on our website and in your confirmation email - some rates may include it. If breakfast is not included, its price is shown on the rates page, in the "terms of sale" column.
I think I'll arrive outside the stated hours. Will I still be able to check in?
julie
Julie
Best Western assistance
Our reception is staffed 24/7 in all our hotels. You can also notify the property using the contact details provided in your booking confirmation.
Are pets allowed?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to set its own pet policy. Their pet conditions are shown on the hotel page.
How do I book a free night using my Best Western Rewards® loyalty points?
julie
Julie
Best Western assistance
The number of points required to book a free night depends on the hotel chosen.
To enjoy a free night using your Best Western Rewards® loyalty points, log in to your loyalty account.
When booking, if the hotel shows available, bookable rooms, the number of points required will be displayed.
If you can't find the information you're looking for, contact our reservations centre on 0805 08 08 58 (free call from a landline in France).
Can I pay with Chèques-Vacances?
julie
Julie
Best Western assistance
Each Best Western® Hotels & Resorts property is free to accept or decline Chèques-Vacances as a means of payment. For more information, please contact the hotel directly. Contact details are available on the hotel page or in your confirmation email. You can also find properties accepting these vouchers on the ANCV website.
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