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SureStay Plus Hotel by Best Western Elizabethtown Hershey, Elizabethtown

3.5/5  - basé sur 126 notations.
147 Merts Drive, 17022-8803, Elizabethtown, United States - See map

Enjoy quality perks at our hotel's Hershey area location. Situated between Harrisburg, Hershey and Lancaster, our Elizabethtown, PA hotel's property puts you in the midst of all this area has to offer. The SureStay Plus Hotel by Best Western Elizabethtown Hershey has the quality amenities and ideal location that you desire. Our hotel's property near Hershey Park provides corporate travelers with perks that are tailored to their needs, such as a 24-hour business center, featuring free Wi-Fi, copy and print services and a personal computer. In addition, we're located close to Harrisburg International Airport (MDT), Manheim Auto Auction, Masterfoods USA and Elizabethtown College. Leisure travelers love our hotel because it's near area treasures, such as the Masonic Village and the community of Mount Joy. Guests can also spend an afternoon on the thrilling rides at Hersheypark, exploring Amish Country or trying their luck at the Hollywood Casino. We are also just a short drive away from the Spooky Nook Sports Complex. Our wedding and event guests enjoy our convenient location near Ironstone Ranch, Stone Gables Estates, Cameron Estate Inn, Harvestview Barn, Moonstone Manor and many more! When you stay with us at our hotel's location near Hershey Park, you can enjoy a wide variety of amenities, such as free Wi-Fi access, a free, full hot breakfast bar, and a fitness center. In Elizabethtown, PA, our hotel's facility outshines the competition by providing you with a comfortable night's stay at a price that fits your budget.

SureStay Plus

Hotel by Best Western Elizabethtown Hershey

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 126 guest reviews
NOTE ISSUED
Excellent
31
Very Good
50
Average
25
Poor
17
Terrible
3
REFER TO NOTICE
Business Business
25
Couples Couples
17
Family Family
61
Friends getaway Friends getaway
6
Solo travel Solo travel
1
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great place to stay"

5
28/06/2018

The staff is great. I had problems logging onto the Internet, the Front Desk clerk came down and helped me out, the woman who checked me in was very friendly. The room was clean and the bed comfortable. Breakfast was nice.

rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your kind comments about your recent stay at the SureStay Plus by Best Western! We sincerely appreciate it! We hope that you will keep us in mind should you find yourself travelling to our area in the future. Thank you again, and have a wonderful weekend!

"Great customer service!"

5
21/06/2018

This hotel has top notch customer service! I wasn't even a guest here yet I was extended the best customer service ever! I was in Philadelphia, PA over the weekend of June 15th thru June 18th and rented a car from Thrifty Car Rental. Well, I left my iPad in the rental car and didn't realize it until June 19th. I tried numerous times to get in touch with the local Thrifty office where I rented the vehicle but to no avail, I kept getting the run around. I tracked my iPad, which was still in the rental car, by using the Find my iPhone app. The car had been rented to a customer at this hotel. I called the hotel and explained my situation which I know sounded bizarre to Hunter who was the most, honest, sweetest, nicest person. He went above and beyond to communicate with the customer to retrieve my iPad! His manager, Ms. Rose, went the extra mile as well and packaged my iPad with care and mailed it to me. Great help is hard to find! I'm so glad I found it at the Best Western! Thank you all so much from the bottom of my heart.

rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Hello, Thank you for your kind comments about the staff at our SureStay Plus Hotel by Best Western. We sincerely appreciate it! I am happy that you were able to find and receive your ipad. Let us know if your ever in our area, and we will be more than happy to accommodate your lodging needs. Have a great weekend!

"Beware of Reservation.com."

4
16/05/2018

This is an okay hotel. Small rooms, but great staff. Beware of Reservations.com. We had stayed here two months ago as an Holiday Inn Express for a function at the Masonic villages. Same thing this time for a funeral. When I booked a room I was led to believe I was dealing the the Motel directly, when in fact , I was not. I was not apprised of the additional fees. Beware I overspent by 60 dollars. MAKE YOUR RESERVATION WITH THE HOTEL DIRECTLY!!! Beware the scams on the Internet since they changed to Best Western March 1

rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for you comments in regards to your recent stay at our hotel. Please accept my sincere apologies for the issues that you encountered with your reservation. I would like to ask if you would be willing to contact me via phone or email to provide additional information about your reservation? I may be reached at 717-367-4000 or [email protected] Again, thank you for your comments, and I look forward to hearing from you. Have a great day! Regards, Rose S.

"Price is Right For In Season"

3
23/04/2018

Finding a place in Hershey area is challenging during warmer months. This used to be a Holiday Inn and has changed brands. The grounds are well kept and the lobby is on point. The room was average. The beds were very comfortable, however the bathroom sink is actually outside the bathroom in your room. They need to update showers. They have wallpaper upper part of shower therefore mold starts to accumulate at the seams. This should be a tiled section or a one piece insert. One good feature was the sound barriers. Normally when you have runners on the level above, it echoes strongly into your room. The floor are sturdier, and have less noise bleeding through for a quieter nights sleep. Breakfast was decent, with choices of regular scrambled eggs, or egg white vegetarian omelette. They offered same as hotels on breakfast choices, so no better or worse here.

"Great staff and met expectations!"

4
02/03/2018

From the get go, reservations went smooth! We checked in at 1:30 am and was greeted with a welcome and she accommodated our 1st request. The hotel and the rooms are clean and above par. The fitness room is all you'll need when you're away, the breakfast and the morning staff are very friendly and very accommodating. Good choices and the quality of breakfast was good, they have hot and cold items. Our flights were delayed and they allowed us a late check out. When we are back in the area, we will surely stay there again. Thanks H.I.E Etown!

"EXCELLENT STAFF! "

5
15/02/2018

All staff at desk were outstanding! Very friendly and extremely helpful! Room was very clean and hotel in a very convenient location. I will definitely make this my "go to" place to stay when traveling through the area.

rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your review of our property. We are so glad that you were happy with your stay with us. We look forward to you visiting us again in the future. Have a great day.

"beyond expectations"

5
05/02/2018

beds and sheets were fluffy, clean and comfortable - pillows were plentiful and fresh. Room is tight, but this IS an inexpensive hotel; ratings should be in context of cost. Wonderful lobby with fresh fruit and coffee all the time. Breakfast was excellent (also, in context of the hotel-star-level). Staff is friendly and attentive. It's a franchise location ... meaning not corporate owned; essentially, it's a mom-and-pop-run "store." We needed a cot, which was delivered very quickly and already made-up for us... the one negative is a relatively small and antiquated shower/toilet (sink is in the room - which we think is a good idea in hotels).

rshafferhie, Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your review of our property. Glad that you found our accommodations to be comfortable. We like to think that by offering coffee and snacks when our guests arrive helps to make them feel like they are joining friends. Not just staying at another hotel.Have a great day.

"Interesting Stay"

3
21/10/2017

We booked the hotel because we had a wedding to attend and this hotel was given as a reference to stay as well as a Choice Hotel. So I choose Holiday because I am a priority member- the room was small, the bathroom sink was in the bedroom ( half a bathroom. The staff was great, great location but to pricey for the room I recd! I did contact the manager Rose, by email and still have not heard from her. If you book watch what events are going on because this impacts the rate for the room and do not stay in room 133 too tiny

"Another Weekend at the Elizabethtown Holiday Inn Express"

5
12/10/2017

When we visit our daughter in Elizabethtown PA we always plan to stay with our dog at the pet friendly Holiday inn Express right off of route 283. The front desk staff are the best and accommodating. The rooms have microwave and refrigerator. Breakfast is included, and the staff in the breakfast room are super efficient. Restocking and cleaning. Coffee and tea available int he lobby 24/7 with fruit and cookies. The grounds are clean and provide plenty of space to walk the dog. Picnic tables are set-up to read a book or the paper as the room is made. They have maps of the area of restaurants and shopping. Parking lot is well lighted, but on a slope, so be careful when you use one of the available carts to load your stuff. Bottom line, excellent staff at a clean and affordable property we will have no problem returning to in the future.

rshafferhie, General Manager at SureStay Plus Hotel by Best Western Elizabethtown Hershey, responded to this review
Dear Guest, Thank you for your review of our property and your stay with us. We are pleased that you are able to enjoy the many amenities of our property and facility when you stay with us. We are happy to serve all our guests but especially enjoy getting to know our guest that stay with us frequently. Thank you again for choosing to spend your time away from home with us and we look forward to seeing you again soon. Have a great day.