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Best Western Plus Hotel Reading Inn & Suites, Shillington

4.0/5  - basé sur 598 notations.
2299 Lancaster Pike, 19607-2380, Shillington, United States - See map

Located in beautiful Berks County PA, the award winning the Best Western Plus® Reading Inn & Suites is waiting for you. Whether your travels bring you to the Reading area for business or pleasure, you can be sure to find the amenities you need, the service you desire at a value you deserve. While a guest of the Best Western Plus® Reading Inn & Suites, you will enjoy a complimentary full breakfast featuring guest favorite make your own waffles, and high-speed Internet access. Our recently renovated hotel boasts a state-of-the-art fitness center, 24-hour business center, guest laundry and relaxing seasonal outdoor pool. Every room is equipped with a 37-inch flat screen television, microwave, refrigerator, coffee maker, iron and ironing board, hair dryer and in-room safe. All these great amenities coupled with our convenient location make us the perfect choice for your next stay in Reading. We are just a short drive to attractions such as Maple Grove Raceway, the Santander Arena & Santander Performing Arts Center, home of the Reading Royal hockey team, FirstEnergy® Stadium, home to the Reading Phillies Vanity Fair® Outlet Center, Albright and Alvernia College and PSU Berks. Traveling with your furry family member? Have no worries, the Best Western Plus® Reading Inn & Suites welcomes pets. Reserve your stay today. We are looking forward to welcoming you into our home. Enjoy your stay.

Best Western Plus

Hotel Reading Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 598 guest reviews
NOTE ISSUED
Excellent
288
Very Good
194
Average
75
Poor
24
Terrible
17
REFER TO NOTICE
Business Business
91
Couples Couples
171
Family Family
215
Friends getaway Friends getaway
65
Solo travel Solo travel
38
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"old, musty, but clean"

3
09/07/2018

ok staff, horrible breakfast, room had dehumidifier going, not what the reviews will admit to, and not a BW+, sorta hard to find, behind the diner, thought I was closer to PA dutch country, check around then decide

"Very good place to stay"

4
01/07/2018

This hotel was clean, modern, and nicely decorated. Very good breakfast, and fresh coffee and tea where always available in the lobby. The only drawback to our stay, was noise. The walls seemed very thin. Could hear people in the hallways and next door rooms. Thankfully, our neighbors were quiet when it was time to sleep. Good value.

"Convenient hotel"

5
20/06/2018

I stayed a night here with friends when visiting and attending LanternFest at the Maple Grove Raceway. Very convenient location. Clean and staff is friendly. Check in and out was simple. Wonderful dinner in the parking lot if you don't want their simple breakfast.

"Family Outing"

4
20/06/2018

My daughter and I stayed here June 2018. Location in a convient area. Check-in and check-out was easy and staff friendly. Room was clean and tidy. The pillows were VERY small, suggest taking your own as we always do.

"Clean and Friendly"

5
19/06/2018

I'm not one to use a white glove to check for dust or take pictures of every corner in the bathroom. But I was totally confident with the Best Western Plus Reading Pennsylvania that I didn't need to. It was a very nice Motel. The staff we're all very friendly and helpful. When I checked in I was asked if I wanted snacks or 500 points which I gladly accepted. Room was clean and quiet and spacious. The breakfast was good the usual Best Western menu.

"A very nice welcome"

4
11/06/2018

We stayed for a week and shall stay again. We arrived tired after travelling from Portland, Oregon via Atlanta. But the young man on reception went above and beyond to try and help us as all the local restaurants were shut. We only ate breakfast in the small breakfast bar, which was adequate. But did dine twice in the restaurant and I can recommend the beef. Our room was unusual in that the bathroom only contained a bath and a loo. The hand basin was in the bedroom area (lovely well lit mirror and plenty of space for toiletries)

"Bowling Tournament Weekend"

4
10/06/2018

We stayed here 1 night with a group of families for a youth bowling tournament. The front staff was very friendly and helpful and allowed us to congregate in the breakfast area while we ate pizza/hoagies/wings. Our room was clean but in need of an all out cleaning...corners caked with dirt, ceiling had stains, carpet needed steam cleaned. Entry door was heavy and slammed shut, which you could hear all night long with other rooms. Beds were comfy but the pillows were not. Temperature of room was good and air conditioning unit was quiet. Breakfast was well stocked with the usual, eggs/waffles/pastries/cereal, but room was very crowded. There were 2 ladies working there and one was super nice but the other was extremely rude and mean. By far the fastest elevators in any hotel I've ever stayed! Overall a good place to stay, reasonable rate and clean rooms.

"Pool not in service "

3
28/05/2018

Traveled with family and team for Memorial Day Weekend soccer tournament. Hotel pool was not filled which was a big disappointment. Breakfast had a fair selection but the hot food (other than waffles) was mediocre . Pillows were very small (half standard size) so recommend bringing your own if you're picky. Bed was comfortable. Many in our group noted a strange odor within the halls during the stay. Staff was great and very accommodating to our large group.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Unfortunately, the weather did not cooperate with us thing spring and we could not get the pool painted in time. It is mandatory to have 3 consecutive days without rain to have the pool painted with drying time. We had almost two weeks straight with rainy weather here and we just finally caught a break last week. The pool was just opened on Monday, now that it's filled up. We're sorry that you didn't get to enjoy the pool this year.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Warm Regards, Hotel management

"Great Stay!"

5
22/05/2018

My family and I decided to add an additional day to our Reading stay and found the hotel in which we had already booked did not have any rooms available for the added night. Our conference material listed the Best Western Plus Reading Inn & Suites as an alternative. I must say, we should have booked our entire trip here! The staff, especially the cafe staff, was friendly and attentive. The rooms were clean and quiet. The breakfast was well stocked and delicious. I would highly recommend!

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Warm Regards, Hotel Management

"Great deal through AAA"

1
16/05/2018

Hotel was convenient, clean & accommodating. Breakfast was delicious! King size room was very nice with a sofa seating area. Overall would return if visiting that area again. Bed pillows were a little strange as they were square.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your kind words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. All the best and see you soon! Warm Regards, Hotel Management

"Great Stay!"

5
15/05/2018

Everyone was MOST accommodating! It was the first time bringing our Golden and staying in a pet-friendly room. Immaculate room! Set-up for the dog was convenient with walking area close to our room. Entrance near our room so we did not have to go through hotel. Quiet! Clean! Friendly and helpful staff! Could not have asked for more.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your kind remarks regarding your whole experience. Our aim is to provide an unforgettable service for each and every one of our guests and I am happy to know that we succeeded in your case. I truly hope that we will have the opportunity of welcoming you back again soon. Warm Regards, Hotel Management

"Good price, nice breakfast."

4
14/05/2018

Check in person was not friendly nor welcoming. She did place our rooms nearby as we asked her. No smile. Room was clean. Very small square pillows on a king size bed. Not sure what's up with that. Bed was comfortable. Breakfast was very good and staff kept it replenished. Would stay there again. Check out was easy but no access for checkout through TV.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, We Would like to thank you for your review and would also like to apologize our overnight attendant was not on her A game. We will bring this up to her attention for all future arrivals. hopefully you will give us another opportunity to exceed your expectations Warm Regards, Hotel Management

"Nice Hotel "

4
05/05/2018

Stayed here for two nights while taking a training course in Reading. Im not the type that requires a five star hotel, just a clean room, comfy bed and working AC. The room was a decent size with a small fridge, microwave and small safe. Room had a decent size flat screen tv. Only issue with the room was bathroom light was dim, but it's a minor complaint. Also housekeeping didn't replace the facial tissues and my allergies were killing me. Ended up going to the local pharmacy to buy puffs plus just to save my nose. My room keys didn't work on day 2, but the desk fixed that quickly. Breakfast buffet was included and consisted of scrambled & hard boiled eggs, sausage patties, hash browns, pancakes, waffle maker with various toppings, cereal, fruit, yogurt, juice, and coffee. Staff maintaining breakfast area ensured you were satisfied with everything. Hotel was very clean. Bed was pretty comfortable. Fitness room was very small and the pool wasn't open for the season. It was in the 90s on 5/3, I was wishing the pool was open. I'd stay there again if I ever return to the area. There is a diner on the property in front of the hotel with pretty good food as well.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your positive review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay. We look forward to having you continue to stay with us, every time you are in the Reading area. Warm Regards, Hotel Management

"a comfortable stay"

4
04/05/2018

The staff was friendly & helpful. The room was clean and well maintained.The desk was helpful in dealing with any special needs. I miss the macadamia cookies usually available in the front, We also missed HBO on the TV channels.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for being our Guest. We were delighted to read your review and to hear you had a thoroughly enjoyable stay. we do still have those cookies at the desk with the clerk. hope to see you again soon. Warm Regards, Hotel Management

"What a nice place, for a change"

5
30/04/2018

Maybe we've been staying in some crappy hotels lately, but this was a breath of fresh air. Comfortable, clean room, professional, pleasant staff, wifi, delicious breakfast, coffee all day. We will be back.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time to review our property, we are happy to hear that you enjoyed the breakfast as well as the hotel amenities, we also appreciate you mentioning the staff friendliness and professionalism as our aim is always to provide superior customer service to all guests. We hope to see you again soon. Warm Regards, Hotel Management

"Excellent"

5
18/04/2018

The upgrade to a Best Western Plus was a great. This hotel has been nice, now even nicer. Great staff, they definately go the extra mile. Comfy beds and plenty of towels continue to make you feel 'at home. Coffee and hot tea always available.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your experience here on Trip advisor. We are happy to read your positive feedback and the fact, that you had a joyful time with us in Reading. We are looking forward to welcome you again. Thank You and all the best! Warm Regards, Hotel Management

"Couple get away"

5
12/03/2018

Overall Great stay. Just need new pillows.Jacuzzi room was great! We arrived very early but staff was wonderful and made arrangements with housekeeping so we could check in early. Much appreciated!! Was able to walk to local diner for dinner. Nothing fancy but good food. Had great breakfast at hotel.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased to hear you enjoyed the hotel and had a nice stay with us. Thank you for your kind compliments towards the staff. We hope to welcome you back again soon. Warm Regards, Hotel Management

"Best"

5
18/02/2018

I stayed here years ago and was very pleasantly surprised to find a well renovated hotel. I will be staying here again.The people were friendly, especially the woman working the breakfast.It is located in a nice area off the bypass.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property, we really appreciate your comments regarding our customer service. Our staff members try every day to provide that quality customer service that our guests expect. Thank you again and we look forward to seeing you on your next trip! Warm Regards, Hotel Management

"Fabulous continental breakfast for starters!"

5
04/02/2018

Warm welcome, clean hotel, FANTASTIC!! We heard noise, unidentifiable off and on. Our morning guest host was given a description and the occurrence. She apologized immediately, was so sincere and handled the situation with a satisfactory resolution. Breakfast!! Oh, my. Both of us said we have NEVER had a free continental breakfast with 7 selections of hot foods, in addition to the pastries, the breads, the bagels, the fruits, the cereals. We were extremely impressed!! We will always stay here when we have future visits to the area.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your kind words. I am very proud of all of our staff members, who take it upon themselves day in and day out, to provide that quality customer service that our guests deserve and expect. I appreciate that you would take the time to let other travelers know that we are determined continue to provide the type of service that you have noted. We thank you for your business, and look forward to your next stay with us! Warm Regards, Hotel Management

"No better place to stay in this area!!"

5
22/01/2018

Best Western Plus- nothing else needs to be said. It'a a moderately priced hotel with great accommodations. The rooms are spacious with 2 queen beds, a table with 2 chairs(on wheels), a microwave and fridge. Who could ask for anything more? The complimentary breakfast was great with make your own waffles with Nutella,chocolate,vanilla,& raspberry sauces as well as chocolate chips to customize your waffle. There were hash browns,sausage,scrambled eggs,bacon,bagels,toast, mini muffins,Danish,a variety of cereals,hot oatmeal, pancakes and fresh fruit. If you can't find something to satisfy your appetite here, then you're too picky. Samia, the lady who makes and stocks the breakfast area was extremely good at her job!

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the guest experience the best it can be, and we will continue to do so. We want you to know that we truly value your business, and we look forward to another opportunity to be of service to you! Warm Regards, Hotel Management

"Nice, clean Best Western "

3
05/01/2018

This is a typical Best Western, which is a good thing, as some aren't all that spectacular. The room was plenty clean & modern, had a fridge & mike in the room, & there's a pool, but it's o/side. The fitness center is a little small but has all the equipment you could need. B/fast had plenty of choices & was well stocked. Lastly, but not least, truck parking for a couple trucks. Best Western members get a better rate to make it a good deal. I would recommend this hotel. Be blessed!

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for being our Guest and for posting this great feedback. We were delighted to read your review and to hear you had a thoroughly enjoyable stay. Please do visit us again whenever you are next in the Reading area. Warm Regards, Hotel Management

"Great Value"

4
04/01/2018

This is not a fancy hotel, but it is an excellent value. Best Western Reading has clean, spacious, quiet rooms. It offers a great hot breakfast that is always served with a smile. Easy access to the highway.

"Best Hotel in Reading/Shillington"

5
02/01/2018

We always stay at this hotel when visiting our children in Reading. The quality of staff and the pleasant atmosphere at the hotel makes us feel like we are coming home. The rooms are always clean and smell fresh. The breakfast is very tasty and the staff make sure things are refilled when running low. Overall the best!!

"Antique motorcycle meet"

5
01/01/2018

Very nice . With in 10 miles to fairgrounds. Staff was nice breakfast was good selection . Waffles, sausage,eggs, attentive staff. Fruit fresh. Like location. restaurant in front affordable. Pool was under construction. Have stayed their the last 5 yr. Will probably stay this year. Parking in rear if you stay on second floor on right hand side you can keep an eye on your vechicial.

"Wonderful"

5
30/12/2017

I will stay here again for sure. The staff were some of the friendliest and most helpful people I have ever met.. The room was clean, comfortable and stylish. Breakfasts were very good, well stocked. The coffee was fresh 24 hours a day!!!!

"Winter Getaway"

5
11/12/2017

My other half & I decided to visit Reading PA for the Christmas Village. When we booked the hotel we had no idea it would be snowing that weekend. We were worried of road conditions. Once we arrived after the 2 hour drive we saw the hotel had already salted there parking lot & had a plow waiting to clean the parking lot if necessary. Back home in Maryland we would have never seen such precaution and preparations. When we arrived back at the hotel from the Christmas Village the snow was falling hard, the temperatures were dropping & the roads were getting worst by the second. To our surprise the parking lot was clean , salted more & most importantly it was safe. Although we only stayed one night we did enjoy the breakfast Sunday morning which was the best hotel breakfast we ever had, everything was fresh, hot , healthy choice were also available, it was a nice variety. Being in a new City & State was worried some with out the bad weather. I'm glad we choose the Best western for our trip. It eased our pain & worries for our cars safety & our safety

"Good stay"

4
10/12/2017

Nice clean hotel, nice hot breakfast in the morning. Check in and check out were easy. Temperature in the room wasn't so easy. Lack of extra blankets in the room and a wall heater that didn't display temperature but a numbering system- was hard to regulate on a cold night; was 30 degrees out. Mattress was so-so.

"Leisure vacation"

5
02/12/2017

The Best Western Plus Reading Inn & Suites is a updated, clean, organized place. The staff is well trained, helpful, and friendly. Especially, the young women running the desk at night. The rooms were comfortable and quiet at night. There is a great diner in the parking lot of the Inn, and a pretzel outlet up the street. Next time we are in town we plan to stay there.

"Recommend Best Western Plus Reading Inn & Suites, Shillington"

4
26/11/2017

I would recommend this hotel great quality for price. This hotel has very good breakfast and nice cleaned rooms. Friendly staff service ready to help. The rooms are clean and well kept . You can get your choice of towel exchange every day or not if preference.

"Exceeds Expectations for Reasonably Priced Hotel"

5
26/11/2017

I was looking for a reasonable hotel in the area, and this one stood out as the best option for my budget with many good reviews when considering comparable hotels. I have stayed at pretty seedy establishments for similar prices. But, this hotel was pretty darn great! The staff was courteous. Beds were comfy. Breakfast was not gourmet, but they have WAFFLES! It was pretty quiet, and road noise wasn't a large issue which was surprising considering the close proximity to many large roadways. Would recommend to anyone needing a place to stay at a reasonable rate.

"Great Place to Stay"

5
25/11/2017

Can receive a fair price, breakfast is plentiful & delicious, cleanliness of the hotel is excellent & the staff very accommodating. There is a pool area & fitness center for all to use. If you are a antique shopper Adamstown Antiques is just a few miles away (an antique shoppers dream).

"Good basic value for the price"

5
22/11/2017

We had a little trouble finding this place as their signage is not very good! Fortunately I had my internet map on but even so, we ran past the place and had to try again before we found it. The room was quiet, clean and the beds comfortable. There is a $14 fee for a pet.

"Had Business in Reading"

4
13/11/2017

Hotel was very nice and clean. Employees were very nice. Breakfast is fair but not great. Not a lot of options unless you really like bread. I had to work in downtown Reading and found this hotel to be a little out of the way in the morning, but not too bad since traffic in Reading isn't too bad. It took me about 20 minutes to get there.

"great!"

5
13/11/2017

had a excellent stay, now have a place to stay when i visit again. my family loved the hotel also everyone was nice, polite cheerful. near by dinning area, shopping centers. what else can i say all was great.

"Nice trip in best western"

5
13/11/2017

It's a excellent hotel among all of hotels I stayed recently, like to enjoy it in the future once I have chance thanks for your services, I really enjoy it, even I drove more than 2 hours to reading pa, and also last trip to acadia me in Independence Day and stayed in the best western, it's the beater!!!

"Great place"

5
12/11/2017

Great value for your money. Rooms are nice, decor is great, everything is fairly new and not scary looking. Staff is friendly and the place is very clean. Free breakfast and internet are always great additions.

"Good place to stay!"

5
11/11/2017

The staffs friendly, the rooms are nice, and the breakfast / amenities are fine. Add their rewards program into the equation and it's probably the best option in the area. It's the only place I've stayed since I've had zero issues there so far, which pretty much says it all.

"Stayed twice leaving ME and return trip 9 days later"

4
09/11/2017

All around great experience both times. Rooms were clean, beds comfortable, pillows were just right. Hallways were clean but a little confusing for a bus full of seniors looking for coffee in the morning. Nothing to complain about because the breakfast choices were good and containers full. Staff was very friendly.

"Excellent hotel"

5
06/11/2017

Stayed the night for a concert in town. Room was very clean and the staff was extremely friendly. The bed could have been a little more comfortable, but not a factor for me to rule it out. Great stay!

"A Week's Stay"

4
04/11/2017

We stayed at the Best Western of a week in July, 2017 while in reading visiting family. We were vert happy with our accommodations. The staff was friendly and helpful. In several instances we felt they went above and beyond. We found the location convenient to everything we wanted to do while were in Reading and, should the circumstances arise, we wouldn't hesitate to book here again in the future.

"High value place to stay"

4
01/11/2017

This is a solid value option and great choice to stay near Reading PA. Beds were comfortable. My only complaint was that the sinks are outside the bathrooms. Plently of hot water and adequate water pressure in the shower. Breakfast was mediocre but FREE! Coffee was decent too.

"Nice, clean hotel in Reading, PA area"

4
31/10/2017

Hotel is in very good condition. Clean. Good size rooms. Complete free breakfast every morning. People that work there are very nice. I guess our mattress was a little old as we thought it needed more support.

"Nice"

4
30/10/2017

Enjoy my stay located in a Great location.. Nice staff. Perfect place to stay with family and friends.. Good price. Recommend for all the family. If you want breakfast wake up early (not good). Really good for the price

"Visit to Albright College"

4
30/10/2017

The Best Western Plus was efficient and clean and quiet. For the purposes of my trip, the location wasn't the best, but for the price and value, I was willing to drive the 15 minutes to the college. I will very likely stay here again.

"Great stay with very nice breakfast and staff"

4
25/10/2017

My parents and I stayed here for a full week to visit family and friends in the area. To be honest, I was looking at Airbnb places but my parents didn't want to be bothered with owners and worrying about what time we got in, etc. Plus, they wanted breakfast. They loved the ladies in the breakfast area who also took great care of them and the breakfast. Dad particularly loved the Belgian waffles and the coffee was very good and available all day. I was relieved my parents were very happy with everything here and it was all very clean too - a must for them or we would've been out of here. It looked recently renovated. We stayed in Oct 2017. I will judge this hotel based on its price category. This is not a Park Hyatt so shouldn't be judged against that level.

"hotel staff are rude"

2
23/10/2017

The staff can be rude, the older guy who works desk mid evening is rude and has no personality, the rooms lack in docor, i order a crib and got a roll-a-way bed on one stay, i stay in hotel evey week out the yr. in one yr i will stay in over 52 or more hotels and to date this has been the amonst the worst service by anyone, first time was great this thime a total train wreck, go someplace else that has more concentent policys and staff

"My stay"

5
19/10/2017

We stay here every year in October. We come to visit family. our stays have always been excellent. This year I had problems with the internet. Every time I got on I got kicked off. I was trying to stay in touch with my pregnant daughter who went into early labor. The breakfast set up is pretty good. Have a lot of different items on it.

"Skip breakfast and your workout"

4
17/10/2017

Skip the breakfast, and walk next door to the deluxe diner for a hot fresh cooked breakfast. The rooms are really good and up to date, everything worked in my room and the frig and microwave plus a safe are great amenities. Front lobby staff are very helpful. Exercise room needs an update but judging from the guests they do not use it.

"Good hotel at good rate"

4
16/10/2017

Good price for the stay, clean rooms, comfortable beds, good breakfast, 24 hour coffee, both the night and day staff were friendly. Our family will stay here in the future when we come back for Shocktoberfest.

"Would stay again"

4
12/10/2017

We stayed here as part of a bus tour. The location is a great central location for visiting Pennsylvania Amish county. The rooms were roomy, quiet, clean, and comfortable. The breakfast was the usual offerings, but it was serviced well by the staff. I would definitely stay here on a return trip

"Nice, clean & quiet."

4
09/10/2017

Was not sure what to expect for our stay over the weekend but the Hotel was nice, it was well kept and clean and the staff was professional and attentive. The hotel was busy during our stay but in spite of all the people there it was very quiet. We had no problems during our stay and we would definitely come back again.

"Try this hotel!"

5
06/10/2017

I stay at this hotel very often in fact pretty much weekly. The staff is sincere and its nice to have a restaurant close by. The entire staff including the manager are very helpful. The breakfast staff are just wonderful helping in any way they can.

"Quiet, comfy and clean place!"

5
05/10/2017

I would recommend this location since it has comfortable beds and quiet location. It is convenient to shopping and restaurants, turnpike/highway but sits away from the road so it is very quiet for a nice night's sleep. The rooms were clean and comfortable and the staff so very friendly. The staff was very accommodating during our stay. Though they allow pets, we did not hear (or smell) any during our stay. We will definitely return!

"Great location."

4
04/10/2017

Stayed 2 nights. Clean room, plenty of space. Bedding clean and comfortable. Good pillows. Bathroom clean. Breakfast was usual hotel set up and was warm. Fresh coffee maker as well as already made. Would stay again.

"Convenient and clean"

4
03/10/2017

The hotel is well located and easy to find, very clean and staff is friendly and professional. They also accept small pets. The bed is comfortable, however we felt that the bedding could be better. Complimentary breakfast is very convenient.

"Really nice place"

5
02/10/2017

I hosted a group here and everything went great. The location was very convenient and there is a nice restaurant right in the parking lot that is not affiliated with the hotel but you can walk to & has good food at a reasonable price. I was very happy with our whole experience.

"Great for business travel"

5
02/10/2017

Close enough to where I needed to go but not right in the middle of everything. Room was spacious, clean, bright. Internet was OK but a little slow for any serious application. The staff was excellent. It was busy but you never felt crowded.

"Close to Maple grove raceway"

4
28/09/2017

Staff friendly and helpful . Room was clean. Breakfast had a large variety to choose from . We were here for the races. This hotel is about ten minutes from the track! A little pricey, but for the weekend about average . Would stay here again .

"Good Visit - Nice Stay"

4
18/09/2017

We booked the hotel based on TripAdvisor feedback and were not disappointed. The room was much more spacious than we thought. King bed took half the room and a desk and comfy sofa was in the other half. The room appeared to have been recently renovated or just maintained very well. Only complaint was on check out. We had no express checkout indicated and had to presume checkout. We dropped our keys on the desk, no desk clerk was anywhere around.

"Very Nice Stay"

5
17/09/2017

On our recent trip to Reading, we chose this Best Western for its location and price. We were very pleased with our choice and will definitely stay there on our next trip through. Quiet and clean with plenty of free parking.

"Nice Place"

4
17/09/2017

The Best Western in Shillington was a very nice place to stay. It was clean and the staff was friendly. Don't stay at the Reading Inn and Suites. Used to be a nice place. It is now dirty and gross and nobody uses it for proms or weddings anymore.

"September 2018"

4
16/09/2017

Found the hotel to be quiet & clean as I have in the past. Stayed with a pet this time and had no problems - our room was even close to an exit for those nighttime outings. Pet area was well maintained. I thought that we might have had to take a "pet friendly" room (which are rooms that permit smoking) but we were able to have a non-smoking room and have our dog with us. There were other dogs in rooms near ours but we never experienced any noise problems.

"More comfortable than most; breakfast only ok"

5
15/09/2017

Convenient location, close to highways around Reading but not immediately adjacent to interstate, so quiet environment. Diner-style restaurant in same parking area, but not affiliated with hotel; good prices, good food, lots of selection. Mattresses were better than most hotels at similar price point. Breakfast buffet was nothing special and lacked enough healthy choices for my tastes.

"Visiting Family"

5
14/09/2017

We have stayed twice at the Best Western in Shillington. Both visits were fantastic! The room was wonderful and the staff was very attentive. We were also very pleased to be able to take our dog with us since pet friendly rooms were available. We plan to stay there on each subsequent visit to PA.

"Don't waste your money"

1
10/09/2017

If you want a good nights sleep, this is not the place to stay! The rooms are poorly insllulated and you can hear conversations out in the halls. You can hear every time someone leaves the room because the doors SLAM! The hotel seemed run down. The floors were dirty in the lobby and the elevators were filthy! Chunks of plaster missing from the walls in the room. There was also at least a 1 inch gap at the bottom of door, letting a lot of light in the room.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to leave a review, we are very sorry to learn that your room was not as comfortable as you expected. Our Lobby and elevators are cleaned every single day as you can see in other reviews we are noted for being a very clean hotel. Perhaps you passed through the lobby at a point in time it had not been done yet. As for the the missing plaster in the room and the gap under the door it will be mentioned to our maintenance staff. Warm Regards, Hotel Management

"Excellent Hotel"

5
08/09/2017

Was amazed at the cleanliness of the hotel lobby when we arrived, the friendliness of the clerk who checked us in and offered us a fresh cookie. The clerk checking us in also informed us of what time breakfast was served & where it was served. If we had any questions we only had to give the front desk a call. The clerk who offered to help us to bring our suitcases to our room. The room was very clean, bathroom was spotless. I was very impressed with the helpfulness of the staff.

"Stop in Shillington"

5
07/09/2017

This is a great hotel that would make a good stop for Canadian snow birds. It was easy to get to and there are many things to see in the area. We enjoyed visiting Ephrata and Lancaster which has tons of shopping. and lots of restaurants. There is even a lovely outdoor pool with a comfortable lounging area. The breakfast area and the breakfast were excellent. We would stay again.

"Excellent"

5
05/09/2017

The staff at the Best Western in Shillington are fantastic, you couldn't ask for a better crew to work for you. Pleasant, always smiling and cater to your needs. We travel for my grandsons baseball and this hotel is our first choice when we visit this area. The only thing I wish is that they had an indoor pool but again fantastic place to stay.

"Excellent service and very clean!!!!!"

4
04/09/2017

Staff very helpful and friendly ! Very clean throughout. Dog friendly and free breakfast very good. Suggest getting breakfast early to avoid crowds. Use meeting space next door to sit for breakfast. Main area to confining.

"Nice Place to Sleep...Good Location."

5
02/09/2017

We had a nice stay here. Room was cleaned everyday. Staff was very friendly. The hotel was centrally located...easy to get everywhere. Also...a decent breakfast was included. Highly recommend if you can get a good price.

"nothing fancy but good for an overnight"

3
01/09/2017

Clean, basic rooms and they serve a hot breakfast. It goes really fast though so expect to wait for someone to refill trays. Fitness room needs some work as only the eliptical was working but at least it gives a place to exercise. Most of all the people are friendly and will try to help.

"CONGESTED BREAKFAST LAYOUT"

4
31/08/2017

We had a very large room, newly tiled bathroom and entry, but the ceiling and toilet needed some attention. They also had a lovely outdoor pool. It was in a perfect location for us as we were antiquing in Adamstown. The layout for breakfast was disfunctional. The poor layout caused all sorts of congestion. Although the area was small, I feel a few changes to the layout would help enormously. The staff were very friendly, helpful and courteous.

"Dog friendly and great place for restful evening"

5
27/08/2017

My dog and I had a restful sleep and a roomy room for the evening on a recent trip. There was a grassy place with plenty of room for my dog, along with a handy bag and trash station for doggie needs. I would highly recommend this place!

"HAPPY TO STAY AGAIN"

5
27/08/2017

This hotel has never disappointed me. Every stay, including this one, reinforces why I stay with this specific hotel each and every time I visit PA. The friendly staff, the quality of the room, right down to the wonderful breakfast, makes traveling a pleasure, not a chore. The Manager this time, not only remembered my name, but even what room I like to stay in. All the staff treat the guests like family.

"Poor Experience"

2
22/08/2017

I was staying here on business, and ended up finding another hotel to stay in because of several issues: the walls are paper thin, I was awoken several times due to noisy neighbors. The treadmill was out of order (and apparently has been for 3+ weeks), and the building in general is not well-kept, there were several spots where their were no ceiling tiles, it was dirty, etc. I would not recommend for business travel.

"GREAT Hotel"

5
21/08/2017

Hotel was great i have stayed here 3 consecutive years for a convention, Jesse the GM was great as usual and Fatima at check in was also great. Breakfast had a great variety and breakfast attendant was really nice when i went down. Will be back next year.

"Fine, But no better."

3
21/08/2017

This is a mid-range hotel. Expect no more. Not that there is anything wrong with that, however. And curiously it is a bit hard to find at night. The road sign does not stand out. So be alert, and perhaps have the hotel phone number handy in case it is needed.

"Hotels are for sleeping "not roaring engines""

1
21/08/2017

car show in parking lot under our window! We are seniors, had booked this room early, they could have put us in back of building but no, revving engines under our window! Drinking, lawn chairs, noisy cars, loud music under our window, nowhere else to go for us, we are old & had driven from Canada. Only seem to care about the noisy car owners!

BWReading, General Manager at Best Western Plus Reading Inn & Suites, responded to this review
Hi Anne.. We are very sorry for the noise disturbances from this event. As I have discussed with you previously, we were not the hosts of this car show. The car show was at Maple Grove Raceway and these guests spend the weekend at the hotel. We certainly do not promote, allow, nor accept the behavior that occurred. The police officers did make several trips through the parking lot to help quiet things down.

"Things have really changed"

1
20/08/2017

I have stayed at this hotel for the last 8 years, 3-4 times a year and a member of the Best Western loyalty program. It has always been clean, comfortable and enjoyable. I checked in about 6pm after a long day of traveling. Shortly after getting in my room, a vacuum cleaner starts in the hallway. The next morning when i open the shower curtain, I find a half empty container of body wash. As I go to it in the trash can under the sink, I notice a bag of trash behind the trash can. I open the closet to retrieve the laundry bag and find a shirt hanging there. By now I'm feeling fortunate the bed was made with clean linens and the towels were fresh. When I check out, I mention all of this to the receptionist and added that the sink didn't drain well. Do you think she offers me a discount? did I mention they recently raise their rates by $20 a night. Needless to say, I will be looking for a new hotel on my next trip to the area.

BWReading, General Manager at Best Western Plus Reading Inn & Suites, responded to this review
John, I am truly sorry and disappointed to hear about this incident. After looking into the matter, I found that our Housekeeping Inspector mistakenly marked the room ready when it was in fact NOT ready for check-in! As you mentioned, you've stayed with us plenty before and have never had this issue. You should know this is not our standard performance. I would like to make it up to you, provide you with a discount for our negligence, and hopefully earn your business back for the future. You can expect a phone call from me shortly.

"On journey home to vt"

5
16/08/2017

This place was nicer then we expected. Staff was friendly and courteous. Breakfast included and very close to many other spots . Diner in driveway of hotel. Dunkin donuts down the street for the dunkin lovers like us. Definitely would stay here again .clean rooms .

"Nice Place"

5
15/08/2017

Stayed here for the 2nd time. Always clean, great breakfast, and friendly staff. Rooms and common areas are very clean. Close to restaurants & activities Plenty of well lit parking. A quiet place to stay.

"Great Stay"

5
14/08/2017

We booked our room a couple months in advance, but because we were coming in late we weren't sure what room we'd get left with as there was a big show happening 10 mins away this weekend so we knew hotel would be very busy. We got there, and were pleasently surprised to find out that, we got a room on the 4th floor and with the other members of our group. The room had 2 queens, but still a ton of space by the window for bags, came with dresser, tv, bench, microwave, fridge and desk as well night stand on the far side of the bed by the window. The only thing we weren't a huge fan of was the bathroom as the sink was separate sorta in the middle of the entry way and any light over it would wake the people in the room if you have 4 people in the room. Luckily we were just two, so it didn't bug us much. Though I didn't go in it, the hotel does have pool which is a nice addition especially this time of year and the hotel also has a free breakfast which had many options including: waffle maker, bagels, muffins, eggs, sausages, yogurt, cereal, coffee, juice. Though both hotel and parking lot were full; we never encounter tons of people, and we could always find a spot in the lot. Overall, we really enjoyed our stay and would for sure stay here again if in the area. Sam

"Excellent hotel in Reading PA"

5
12/08/2017

Our 5 day stay at this location was highlighted by caring employees and excellent facilities. Everything was done very well. In the interest of full disclosure, we did not visit or use the hotel pool, hence, we offer no view on it one way or the other.

"Needed a place to crash on the way to Boston"

5
10/08/2017

After doing the rounds in York PA and finding nothing available, we found this Best Western. I called while on the road and got a switchboard. I had only wanted to check to see if there was a room available! Anyway, I reserved for safety. When we got to the hotel 25 minutes later, our reservation hadn't come in yet and we were told we'd have to wait till it did. We were tired and it was late. The woman at the front desk was really helpful and managed to deal with us almost straight away. The whole switchboard thing is a bit dumb but the hotel experience itself was fine. The room was much larger than expected, everything new and clean, comfortable bed. I mean, what else do you need? In the morning, we went down for the continental breakfast, again, not expecting much. It was surprisingly good. Coffee, orange juice, cereals, eggs, toast, self service waffles...very comprehensive and entirely satisfactory. We left the hotel rested and ready to go back on the road.

"Would stay here again."

5
09/08/2017

Fast and friendly check in. Nice, updated and CLEAN room. Comfortable bed and free Wi-Fi. had a good night sleep. Breakfast with ample choices, attendants stopping by to ask if everything is ok, can they do something for you. One of the best coffees! Would stay here again when in the area.

"Best Experience"

5
08/08/2017

Everything was awesome from the moment you arrive till the moment you depart. Housekeeping was awesome, cleanliness great, awesome breakfast and pool area. near restraunts, malls and overall pet friendly. Our baby Bella was with us the whole time.

"Great room for a great price"

5
31/07/2017

We were in Reading for our son's surprise 30th birthday party. We spent just a brief time in the room, but were afforded a later check out time - which was greatly appreciated. Hotel was clean and comfortable.

"Friendly staff and nice and clean"

4
31/07/2017

The rooms have been updated in decor. The staff is friendly and professional. We stayed here due to the location and were very satisfied with the service and room for the value. They added more room for the breakfast service as the hotel was fully occupied which was wonderful.

"Friendly staff"

5
31/07/2017

Came for a Soccer tournament and we probably had 10 rooms staff was very helpful and friendly rooms were clean and overall had a comfortable stay very relaxing and right off major rd easy access to get in and out very good breakfast lots of selection

"The Best Western Plus experience was A+"

5
26/07/2017

When on a buying trip for my store, comfort is of the utmost importance. Best Western Plus Reading Inn hit 5 stars on every box on the comfort checklist. Location was just 6 miles from the Antique Capital of the USA - 5 stars for convenience! The room was clean, quiet and in perfect working order - 5 stars for feeling like home! The hotel, the parking area and the surrounding area were safe and secure - 5 stars for safety!! when you hit 5 stars on my checklist - I will definitely recommend to others and return!

"Staff was excellent"

5
25/07/2017

Breakfast was great and so was the lady working there. Also Fatima at the front desk was extremely helpful. Room was clean and the wireless internet in the hotel was great. All around the hotel was clean an updated. They had the best 24HR coffee machine downstairs!

"Clean & Friendly"

5
24/07/2017

This hotel is actual clean and updated as shown in the pictures online! Breakfast was great and staff was very friendly! The hotel is located in a nice area which is easy to find, the area is safe and well lit. Plenty of parking and conveinant.

"Great Stay"

5
23/07/2017

This Hotel was a great place to stay. Room was very clean . Towels were clean and fresh . Bed was very comfortable provided a great night sleep. There was ample parking available all around the hotel.

"Great place to stay."

5
22/07/2017

Awesome place to stay. Highly recommend eating at Paolo's. They are known for their excellent pizza . Deluxe restaurant. I also recommend getting coconut pie from Deluxe Restaurant. Hotel is close to a lot of things.

"Not bad"

3
19/07/2017

What brought us to this hotel was that we needed a place that accepted pets. They can be tough to find. The room was in decent shape. It had clearly been renovated. Lots of fresh paint. Shower and fixtures had not been updated but many things had. Signed a lengthy list of rules for the dog. Must use side or back door. Not the lobby. 14$ pet fee was reasonable. Breakfast was complimentary. Reconstituted eggs(yuck). Make yourself pancakes, cereal, toast, fruit etc. Breakfast area is a little small. Hallways and public areas were clean. There is a diner by the road in front of the property that you can get a decent meal at. Better for breakfast if you prefer the hotel offering. For the price it was a reasonable hotel for comfort. HVAC unit ran quietly so sleep was not disturbed. Friendly staff.

"Very pleased"

4
12/07/2017

Room was very nice, quiet, but not completely clean. Location of Best Western was a bit out of the way but reasonable. Breakfast was exceptional - good selection of food and drinks. Coffee was excellent.

"Friendliest staff ever"

5
11/07/2017

Okay. If you want the maid to come in your room and make your towels into little animals or have your bed turned down and a chocolate pretzel left on your pillow, you will need to go somewhere else. But, this hotel staff is the nicest, friendliest, most helpful group of people that I have ever met working at a hotel. Every employee had a smile on their face and a very warm and kind attitude. Before we stayed there I did not know what the Plus stood for. Now I know that it represents the people who work there.

"Poconowoody"

5
10/07/2017

We were in Reading for a wedding. We have stayed here numerous times and always had a good experience. The hotel has upgraded the rooms heating/AC units that are very quiet along with the decor of the rooms. We will rebook for our next visit to Reading.

"Weekend getaway"

5
10/07/2017

Get play to stay. Very clean and service was wonderful. Breakfast was very good plenty to choose from and very good. Rooms were clean and beds were very good.Would defiantly come back. My husband and I were very happy there.

"Great Family Hotel"

5
10/07/2017

This was our first stay in this hotel, but not at Best Western. The staff was courteous and helpful, especially when I found out I made a mistake when I booked online. They quickly fixed my mistake. The room was big and clean, And breakfast was tasty and plentiful. I hope to return soon.

"best western plus"

5
06/07/2017

i am so happy with my stay at the hotel and i will be back for sure and i will tell anyone i know about your hotel thank you for making my stay nice and comfortable. thank you for being kind and friendly

"Nice place but a bit pricey for what you get"

4
04/07/2017

Stayed here while we visited several PA attractions. Very centralized but nothing to write home about. We enjoyed our stay and would probably stay again but definitely not above average. Price is about the only issue we had but overall it was very convenient.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, I am so sorry to read that we did not exceed your expectations. My teammates works extremely hard to ensure we always have our best foot forward. We look forward to having another opportunity to be of service to you. Warm Regards, Hotel Management

"Business"

5
04/07/2017

Had a great stay at best Western! I usually always do! The staff is always friendly and accommodating. The pool was very nice and relaxing! I love the rewards program they offer also! I will be back! Ty

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review, we are happy to hear how pleased you were with the hotel and all that it has to offer. We thank you for taking the time to share your thoughts and for choosing to stay with us . We hope we have the opportunity to welcome you back again in the future. Warm Regards, Hotel Management

"Another great BW stay"

5
03/07/2017

We stay at BW when we have a choice because they're always clean and contemporary and the breakfast and staff are excellent. In my view, there's no better value in chain hotels. I always sleep like a baby on their comfortable beds.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, We truly feel delighted knowing that we were able to meet your expectations with regards to the comfort of our rooms, Most of all we appreciate your kind words on the hospitality and friendliness of our staff. It is very much rewarding and motivates us to become even better. Thank you so much for staying with us and for your loyalty. We hope to see you again soon. Warm Regards, Hotel Management

"Hard rain roof in room leaked they did move us to another room"

3
01/07/2017

The first night was hard rain and the roof leaked in the room we were in. You could see that it had leaked before where they didn't paint over the water marks. My clothes that I had out for the next day got soaked along with everything that we had set out on table. My dog was up all night getting me up, we didn't realize that the water was running down the wall and across our belongings. I told them at the desk and they moved us that morning. But I had to pay the full bill and call the manager when I got home 3 days later. I wasn't very happy that they only refunded one night, when my clothes also got soaked, Manager told me he would have washed my clothes... if he had been told about it.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, We would like to apologize for the unfortunate night you experienced with the storm. We understand how important sleep is and feel terrible that yours was interrupted. We did have a roof leak previously that was patched, but this was the first storm after being fixed and it clearly did not hold up! When you notified us of the issue, we moved you to one of our upgraded king rooms for the remainder of your stay as well as a refund for the night of the occurrence. Since the remaining nights of your stay were not affected, we felt that this was a sufficient offering. Warm Regards, Hotel Management

"Pleasantly surprised"

5
28/06/2017

I never thought a Best Western could be this nice. I was looking to save money, and did see favorable reviews, so I stayed at the Best Western. the check in was effortless, the room was immaculate, not dated, just nice.It's not a resort, it was just unexpectedly a nice place.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for your positive feedback. It is always our highest aim and pleasure to provide guests with the highest standards possible. Therefore we truly appreciate your recognition. warm regards, Hotel Management

"Very pleasant"

5
27/06/2017

The overall experience was pleasurable,the front staff were professional,the rooms were very clean and well maintain the furniture was in good condition as well. I would recommend this hotel to anyone.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, we appreciate the time you spend to share your positive experience with us here on trip advisor. We are delighted to learn, that our team was able to provide you an excellent service. We look forward to welcome you soon again Warm regards, Hotel Management

"non smoking rooms smell of smoke"

3
26/06/2017

If you stay here and do not smoke, insist on a room on the hallways opposite of the smoking rooms. Get a room on the upper floors. I did not eat in the breakfast area as it was located next to the bank of smoking rooms on the first floor. I rate poor on room due to smelling of smoke. My room was clean and the bed was great. This is a great location but again, get rid of the smoking rooms.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, thank you for taking time to share your experience on Trip advisor. I was sorry to note that the experience did not meet your expectations. Be assured that your comments will be examined as they offer us valuable opportunity to continually improve our services. Warm Regards, Hotel Management

"Delightful hotel and responsive staff"

5
22/06/2017

I stay at this property several times during the year and I find it to be in a great location and very clean. The staff is friendly, caring and sincere! I would recommend this property to anyone. Last year my employment required me to live on the road for 273 nights and many of them were at this Best Western. Good job!

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, I am so pleased you had a beyond exceptional stay with us, it is wonderful to receive such positive feedback from our guests regarding the level of service and attention to detail they receive from our team. We look forward hosting you again on your next trip to the reading area! Warm Regards, Hotel Management

"Amazing stay"

5
15/06/2017

We needed a room without very much notice and they were more then willing to help me and my family. The breakfast was delicious and hot no matter what time we went down i was also very impressed with how fresh the fruit was. It was also really nice that they had a coffee machine that was on all night and day.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for your positive feedback. It is always our highest aim and pleasure to provide guests with the highest standards possible. Therefore we truly appreciate your recognition. warm regards, Hotel Management

"Wonderful employees"

4
14/06/2017

The rooms are clean and spacious and the FREE breakfast spread is great. Hot buffet with bacon, sausage, pancakes, French toast and scrambled eggs besides "make your own waffles", cold cereal, fresh fruit, yogurt, toast, muffins, Danish, and a variety of juices, coffee, teas.

"What a wonderful hotel!"

5
12/06/2017

My husband and I always make it a point to stay at this hotel when traveling to Pennsylvania. The staff make all the difference. The atmosphere makes you feel comfortable and welcome as soon as you walk in the lobby. The beds are very comfortable and the rooms are always clean. I would recommend it to anyone traveling through the area.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review, we appreciate you taking the time to share your thoughts. We are pleased to hear you enjoyed the hotel and had a nice stay with us. Thank you for your kind compliments towards the staff. We hope to welcome you back again soon. Warm Regards, Hotel Management

"awesome trip"

5
08/06/2017

friendly and helpful staff. clean rooms. dont change..please..we had some bad stays in town. would definitely stay again. good location outside of city...even told me about promotion they were having that i was not aware of. went out of their way to make sure stay was comfortable. thank you

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, We appreciate the time you spend to share your positive experience with us here on tripadvisor. We are delighted to learn, that our team was able to provide you an excellent service. We look forward to welcome you soon again. Warm Regards, Hotel Management

"Lovely place, lovely people"

5
08/06/2017

We love Pennsylvania but we try not to spend the night since we have not found a hotel with a comfortable bed, until now. The Best Western had comfortable beds as well as friendly, helpful staff and a beautiful location. We will definitely be back.

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your positive review of our hotel. We take pride in providing a clean, comfortable, well serviced property and are pleased that you enjoyed your stay. We look forward to having you stay with us again. Warm Regards, Hotel Management

"Very nice place"

5
06/06/2017

My family stayed there for a weekend based on other Trip Advisor reviews. We were quite pleased. The front desk folks were very welcoming and helpful. Our room was nicely appointed and very clean (the beds were comfy, too). Breakfast was good. Overall, I would definitely stay there again!

"Excellent"

5
30/05/2017

Stayed several times and never had any issues. Always nicely cleaned rooms. All the appliances have always worked. The. Exs are comfortable with four pillows suited for mixed preferences. The staff are always amazing. I love that you are always greeted with a smile. Breakfast area is clean and nicely set up. And the breakfast staff is constantly filling checking and cleaning so nothing runs out or gets messy. Overall I'll be going back. And I'd recommend to anyone!

BWReading, Guest Relations Manager at Best Western Plus Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property, we really appreciate your comments regarding our customer service. Our staff members try every day to provide that quality customer service that our guests expect. Thank you again and we look forward to seeing you on your next trip! Warm Regards, Hotel Management

"Have always had Avery very pleasurable stay when I stay at best western motels would recommend to anyone looking for a p"

5
26/05/2017

Thanks for all of the good work on this stay at the hotel and I have the most amazing time ever I will be able to stay at the same place as soon as possible thanks so much for your support for me and you are very nice to have any other day

"Nice place!"

5
26/05/2017

Great rooms. Great price. A nice fit into our budget for just a weekend night. A lot of hotels in the area have a minimum stay. We had not used this hotel before and was pleasantly surprised. Coming back in a few weeks! Nice comfortable rooms and included a breakfast as well.

"Great Staff, Great Room, Great Rate!"

5
22/05/2017

We recently went to the Reading area to see Mel Brooks at the Santader Performing Arts Center and needed a place to stay. I called the Resort directly and that was the start of a wonderful experience! All my questions were answered and additional suggestions were made. I was comfortable that I would be pleased with the hotel. My arrival was handled efficiently and politely. My requests for guidance regarding shopping, food delivery and taxis were quickly taken care of. I require a late check out and was accommodated. I was also very b pleasantly surprised with the high quality of the free hot breakfast. Fresh, hot, tasty food! I will definitely stay here again when I am in the area and will look for Best Western Inns for stays in other locations for future travel!

"College Graduation"

5
22/05/2017

We visited the Reading area for a college graduation ! Check in was a breeze and hotel was clean and met all our needs . Staff were great and went out of the way to help . We will diffently recommend Best Western

"nice place"

4
13/05/2017

good clean friendly place located about 25 minutes north of maple grove raceway. hotel breakfast is nothing to write home about but there's great diner restaurant right out front with great coffee and food .

"room choice"

2
04/05/2017

I took my daughter and husband who were visiting from out of the area. This was convenient to there destination. I'm a Hilton Honors member and this was my first experience with Best Western. My daughter called me at 230am. She had been awake since 1030pm because the room next door rm 111 had people arguing and loud behaviors and disgusting talk. I told them to contact front desk. They were moved to other side of hotel. An apology was only given at check out. They were told this is a resident who has issues from the Army and gets incoherent every evening.. Really? no offer of anything even though they missed breakfast because of not getting to sleep until 5am from moving rooms, and all the commotion. Hilton wouldn't have this . I learned where to stay ..I was embarrassed I took family there, and paid $154.00 for this experience... so so sad

BestWesternHotels, Corporate at Best Western Plus Reading Inn & Suites, responded to this review
We are sorry to hear your recent stay with us did not exceed your expectations. We appreciate your feedback, and we hope you give us another chance in the future to make it right. - Best Western Hotels & Resorts

"Convenient hotel, so so breakfast"

4
03/05/2017

This hotel is very convenient if you are going to shop antiques at Adamstown. The rooms are fine, not luxurious, but nice and clean. The breakfast room is way too small if there are many guests. The tables are close together and you have to slide sideways to keep from hitting other diners. The breakfast is not great but is mostly edible. There are greasy sausage patties, limp hash browns and scrambled eggs. There is also toast, bagels and a few muffins, but no cereal. The hot water dispenser for tea doesn't give you a full cup so if you are a tea drinker, just push the button twice. Still there is enough there to start your day if you don't want to go out for breakfast. The staff is friendly.

"LIKE OLD HOME WEEK"

5
03/05/2017

It has been quite awhile since I stayed at this hjotel. When I checked in, I was greeted with big hellos and huge smiles. The staff check me in and remembered my special requests even before I was going to give my name. The place was it's usual top shape and the room was extremely homey. Monday's Breakfast was also a special treat. The attendent gave me a greeting like a long lost brother. All this made me feel quite at home.

"OutCry Tour Event"

4
03/05/2017

The hotel is really nice and clean. The price was extremely good and the room was perfect. They provide excellent customer service and our check in and out went smoothly. My only disappointment was that I did not like the location of the hotel and the parking lot was very small.

"Best hotel option in the area"

5
01/05/2017

We've stayed here before when going to the Rennigers flea market in Adamstown pa. We're always looking for something better in the area but have found none. Great hot breakfast, clean rooms and updated.

"Girls Weekend at the Berks Jazz Festival"

5
13/04/2017

We really enjoyed the hotel and the price was really good. It was very clean for a budget hotel and the breakfast was nice. The family Greek restaurant nearby was amazing!! I would stay again! I would stay again.

"Berks Jazz"

4
11/04/2017

The room and the staff were very accommodating and the room was very nice. i would certainly make my reservation at this hotel for the next event that i may attend in that area. There were several places in the area close to eat as well as some good shopping places.

"Berks Jazz Fest trip ..."

5
03/04/2017

We attended the Berks Jazz Fest and found this to be a very convenient location clean rooms a great staff and a very fair value. Both breakfast attendants in the morning were very attentive to all guests making sure that they had a very enjoyable experience

"Nice.."

3
03/04/2017

My BFF and I stayed 2 nights for the Berks Jazz Fest. Great location for all the venues. Great location for the shopping that we always do. It is likely that there was a recent upgrade. Breakfast and cookies a plus. We have stayed at similar hotels for the fest in the area; can't go wrong....

"Large rooms, great prices, wonderful staff"

4
30/03/2017

Had 3 rooms here for 2 nights. Rooms are large and quite nice for the price! Breakfast was good. Cookies in afternoon were a nice touch! Shout out to the manager - Jesse - is an amazing hotel manager!! Will stay again when in the area!

"Very pleasant; great breakfast."

4
27/03/2017

This hotel is well located in Reading, close to highways and easy to get to. Breakfast was plentiful and had many options to choose from. The breakfast was a highlight of the stay at this hotel. I would definitely stay here again.

"Well kept place to stay"

4
26/11/2016

We are frequent visitors to Best Western Plus in Shillington. Affordable, clean rooms, free delicious breakfast, comfortable beds and pillows, free internet. Everything we need. No bar or restaurant but in walking distance a great diner open late.

"Overnight stay"

5
15/11/2016

In town on business, saw the hotel on way in, decided to give it a shot since we had a great stay at another Best Western the night before, Early afternoon and front desk was super! Had a room for us, price was right, gave a military discount, room was spotless, staff was super! Wife stayed behind while I went to take care of what I had to do, when done went back and picked her up, and she was happy with the staff they made her stay great, If we are back in this area again will stay there!

"Surprised!"

4
10/11/2016

Arrival check in was as easy as it gets. The gentleman behind the counter was very informative. Gave recommendations of a good restaurant and reminded us of the complimentary breakfast buffet. Clean and inexpensive rooms. Would stay there again.

"Great "

5
29/10/2016

We stayed here -1- night. Excellent hotel & staff. Very close to everything & there was a dinner in the parking lot. We stay here every time we come to visit. Not cheap, although well worth the price.

"Ox Roast Dinner at Witmer Fire house"

5
27/10/2016

The room was clean and comfortable. The lobby was clean. We were lost and Tammy at the desk was very helpful in giving us directions so that we were able to finally find our way there. We went out for breakfast so did not eat the continental offering.

"very nice friendly"

5
19/10/2016

very clean beautiful place.. the staff was very friendly ..breakfast was freash and there was a staff person always ther to help and to keep it clean ..the rooms were like new water pressvewas great ,,in the rooms were a coffee pot new large tv fridge and microwave dont eat at the diner next to the hotel it was horrable,,

"Great hotel to stay in; great service "

5
18/10/2016

I just wanted to share an experience that I thought was very nice. I missed the free breakfast time by about 5 min because I thought the time ended later. However there was an employee by the name of Sammia bourrelo (I think I butchered her last name) sitting in the breakfast area that saw me searching and let me know it was closed. Instead of keeping it at that, because there was still food available she made a personal trip to get me some breakfast, and even made two trips because I forgot about something I had wanted. She was one of the nicest employees I ever met. So needless to say, if you stay here you'll definitely be happy with the service

"Good place to stay"

4
08/10/2016

I wasn't sure about this place when I booked it. It wasn't expensive and it's been awhile since I stayed at a BW. But it exceeded my expectations. A little delayed check in as they were busy. But the front desk staff of one was very friendly and helpful. The room was clean and well kept. The bed was very comfortable. Quiet location with some convenience stores down the road. Breakfast was good. The chef/cook even came out and greeted everyone. Like I said, a very friendly staff. I would stay here again.

"Oktoberfest 2016"

5
04/10/2016

Overall a very nice hotel. It was conveniently located to our destination. We will definitely stay here again! The breakfast was filling and tasty. The staff was friendly and accommodating. Our rooms were cleaned everyday.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your comments regarding your recent experience with us. We appreciate your feedback, we work hard at maintaining our high standards and exceptional customer service. We Hope to see you again on your future stays in the Reading Area! Warm Regards, Hotel Management

"Best Western Shillington"

5
30/09/2016

Very happy with our stay. The only things that could be improved is the size of the breakfast room and it would be nice if hot beverages were available in the lobby at times other than breakfast. Excellent location for the area.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our property. We really appreciate your positive comments. The hot beverage Machine located in the Breakfast room is available to all our guest 24hrs also we have a second breakfast room available to our guest for extra seating when we are at max capacity. we hope to see you again in the future so we can fully exceed your expectations. Warm Regards, Hotel Management

"Nice overnight stay"

5
26/09/2016

My husband and I stayed here for one night before heading to Atlantic City. The hotel is located off the roadway, but we knew where it was and had no problems finding it. The desk clerk was very professional, pleasant, and informative. The room was roomy and clean. The sink is outside of the bathroom. The hotel has a very nice breakfast in the morning. There is a restaurant right next to the hotel and we ate dinner there and it was great! This stay was just right for us. After leaving in the morning, it was easy to get back on the highway and head to the Penna. Turnpike. I would recommend this hotel to others.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, I am so pleased you had a beyond exceptional stay with us, it is wonderful to receive such positive feedback from our guests regarding the level of service and attention to detail they receive from our team. We look forward hosting you again on your next trip to the reading area! Warm Regards, Hotel Management

"Great Best Western Plus"

5
19/09/2016

We had never stayed at this hotel before, but have always used Best Western when travelling. We missed the hotel entrance the first time & had to turn around. The sign is not like other Best Western hotels. Checking in was smooth & flawless with the young man repeating everything clearly. Our room was very nice [temp was a little too cool but that was easily adjusted]. Bed was very comfortable. Tub did not drain & there was very little hot water at the sink. Breakfast had a great selection of items--french toast, make your own waffles, eggs, sausage, muffins, cereal-both hot & cold, etc. However the eggs & french toast could have been warmer. During the night, however, rude guests decided that it would be OK to stand outside our room and laugh uncontrollably for about 15 minutes. Since we were on 2nd floor with an open balcony above the check in area, we expected the clerk to come up and say something. However he/she did not. I know it's not the responsibility of the hotel to deal with loud guests, but it certainly didn't make for a pleasant stay for us.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our hotel. We truly appreciate your comments. Interrupted sleep can easily change a hotel stay from great to poor, and I'm so sorry that happened to you. I will follow up with my teammates to ensure issues like this are reported so they can be corrected. We hope to see you again. Warm Regards, Hotel Management

"Great Value, Great Hotel"

5
16/09/2016

I searched for only a few minutes and found your hotel online. Had a great experience and in speaking with Noe was able to book and be done in a short amount of time. My son and I had a great time in the hotel and at the Maple Grove Raceway. Highly Recommend!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property, we really appreciate your comments regarding our customer service. Our staff members try every day to provide that quality customer service that our guests expect. Thank you again and we look forward to seeing you on your next trip! Warm Regards, Hotel Management

"My new love"

5
14/09/2016

It was a getaway trip for 2 adults are you in need of privacy? Hell yeah! There for a new Set of memories ! The service was great also the breakfast was perfect! The place was clean and I am a clean freak. I heard no complaints from my friend either we really had a great time up

"Family get away"

5
12/09/2016

Awesome Hotel. Rooms were well kepted. Breakfast was very good and a varity of selections. The hotel was very clean and the personnel were very friendly and helpful. It is centerally located and has easy access to highways. I would stay agai8n at the hotel.

"Hershey vacation 2016"

3
04/09/2016

Most of the hotel is decent. I would give it a B- or 2.5 stars. I am disappointed that I immediately complained to management that the tv was all static. They checked it and said it only affects some channels and would have maintenance look at it the next day. Got back the next evening and it is still static on those channels. Again complained. It is kind of dated and the bathroom sink is not in the bathroom. So if you use the bathroom in the middle of the night it is difficult not to wake everyone to wash your hands. It was nice that breakfast was included. The staff is very friendly.

"Best Western Is Wonderful"

5
01/09/2016

I love staying at the Best Western as my home away from home. The lights were out in my house and I decided to stay in a hotel. The price is good and the amenities including free breakfast is a plus! I come here often when I need to stay somewhere overnight. It is definitely nice quality for the price

"A PLACE LIKE HOME"

5
30/08/2016

The hotel has continually been a place of relaxation and great service. It makes the long travel out a beacon of a hassle free ending point. The staff from the Manager on down strives to make each guest feel at home, no matter what time of the day or night you arrive. They always try to accommodate any special needs or requests.

"Excellent Stay and Good Value"

5
27/08/2016

Helpful staff, spacious room with several amenities, including good Internet service and large work space/desk. It's a convenient location with several eateries nearby. Decent fitness room and a nice outdoor pool big enough to swim laps. Breakfast buffet is included and offers enough to satisfy almost everyone. Maybe I'm jaded by New York prices, but for what I paid, this was a great deal.

"Just an Absolute Excellent place to stay"

5
26/08/2016

This place is amazing, Extremely friendly staff and very clean updated rooms. Perfect location and a great breakfast. This is the third year I stayed here with my service dog Mario and will stay again next August.

"A Hidden Surprise"

4
22/08/2016

Once we found this almost impossible to find place, we were pleasantly welcomed by a most helpful and friendly receptionist who made it clear that it was understandable that when the book/website says Shillington, and it's really Reading, people older like us, might experience some difficulties. We survived to rest well and enjoy a good breakfast.,

"Nice clean fresh room."

4
16/08/2016

Great nice clean fresh room great staff everything as it should be quiet good neighborhood a few restaurants nearby would recommend this place and will probably stay here again if I'm in the area accommodating of my early check-in and late check-out

"Great Hotel! Will stay again!!!!!"

5
16/08/2016

We came in for Mustang Event weekend and we stayed there for 2 nights. From the time we came into the parking lot, til the time we checked in, we always were made sure we had everything we needed and the help we needed. The customer service at the front desk was excellent, breakfast was great each morning and they even made sure we had enough parking for both our truck and trailer that we brought. We plan on coming back every year from now on!

"Nice Place"

5
15/08/2016

Stayed here for 2 nights with a bunch of Mustang Enthusiasts. easy to find, clean inside & out, very friendly staff, nice breakfast food and sitting area. We did not have time to use the pool but heard it was nice. The room was spacious and very clean. I will stay here next year as well

"good stay"

5
15/08/2016

in town for american muscle show, great stay, clean rooms, great staff, good prices. I would stay again, and would higly recommend this hotel to anyone staying in the area. gas stations and a kmart close by.

"awesome hotel "

5
04/08/2016

enjoying my stay with the hotel. the room is big enough for three people, we traveled from Philadelphia pa up here and we leave tomorrow morning to go home. going to miss the free breakfast. will stay here again.

"Careful of the GPS"

4
01/08/2016

When I put the address into my GPS, it did not take me to the correct location, so be careful. It was just down the street from where my GPS thought it was, behind the Deluxe Restaurant. If it weren't for the breakfast staff, I would have only given this hotel a 3 instead of 4. Both days that I was there, the ladies working in the breakfast area were superb. The first morning, the lady seemed to know half the people walking into the room and greeted them accordingly, asking one gentleman how his wife was feeling and discussing a recent trip with a lady who walked in. This personal touch, though not directed at me, really goes above and beyond. It made me smile just to see it. The second day, the woman working still greeted everyone and seemed delighted to be there. They both had such great personalities and attitudes. Walking into my room, the first thing I noticed was a funny smell. I figured that once the fan/AC ran a bit more, maybe it would dissipate. I'm not sure if it went away, or I just stopped noticing it. The second day, when I walked in, it seemed to be gone. I also noticed that the chain on the door was broken, so it was a worthless safety measure. The bed was hard and I didn't sleep too well. However, the thing that was really disturbing was the gurgling sound as the water would come up in the sink whenever the room nearby (I think above me) ran water. I would hear the water running in another room, then the water would start gurgling up through the sink drain in my room. It wasn't enough to make a mess, but it was still enough to keep me awake later than I had hoped. I reported this at the front desk the next morning and it was fixed before I returned for the night. Overall, I think it is important to note that when I complained, they fixed it. However, it was not the most comfortable hotel and for the price, it wasn't the quality I would have expected.

"Wonderful Property"

5
30/07/2016

First class Best Western. Very clean, a/c was quite, our room happened to have a brand new bathtub. The bed was very comfortable.The general manager was very personable and helpful. Plenty of sitting room at their breakfast buffet and a wonderful selection of food. This was not our first stay and will not be our last.

"THIS HOTEL IS TOP NOTCH"

5
29/07/2016

Stayed 2 nites with a wonderful room on the 2nd floor near the elevator. Bed was very comfortable. The room was large well furnished with a pull out couch, king bed, table with plug ins for computer, with a mirror and sink in an alcove, commode and tub in a closed area. The manager is an excellent host,attentive to his guests. Employees were all happy and cheerful, with showed how well this place functions. Breakfast area was well stocked, tasty items with sausage patties,scrambled eggs,potatoes, waffles, fresh muffins, bagels,breads, etc. Servers were happy to be serving guests, and made us feel like we were important guests. I would highly recommend this hotel for its outstanding staff,great location,attentiveness, and cleanliness. This was our second visit in a year and a perfect stay again as we shopped the vanity Fair outlet center.

"Nice Hotel in Reading, PA Area"

4
27/07/2016

This is a nice hotel in a good location for those who are going to Reading/Leesport area. There is a very pleasant diner in the parking lot with awesome desserts and meals. The staff at this hotel is very friendly, and the room are clean and comfortable. The staff will also help you find the best possible rate for your stay, which shows they care ,and it keeps me coming back. I stay in this location once per year and I have stayed here the last two years. The only issue I had was slow internet. Also they have cookies at the desk, but you need to be early to get those :D

"Great stay"

3
27/07/2016

This hotel was in a great locations. Shopping areas all around within 15 mins of the hotel. The rooms were nicely decorated and clean. The staff was courteous and kind. I would stay again. And the breakfast was pretty good too, with great customer service from staff.

"A welcoming room"

4
25/07/2016

We spent one night here as part of a coach tour. The beds were very comfortable, the room neat, clean and updated. The bathroom sink in the room, separate from the tub/shower, which is wonderful when you are traveling with someone. The shower was terrific! Plenty of hot water, a good shower head and good water pressure. The continental breakfast was adequate.

"Nice rooms, great breakfast!"

4
19/07/2016

The rooms were standard, the woman at check in was helpful, but breakfast is what made the stay. There was a wide variety of foods (waffles, pancakes, fresh fruit, eggs, sausage, oatmeal, muffins, juice, decent coffee, and more!). The breakfast attendant went above and beyond. He made sure that our family had everything we needed, cleared our plates, made polite conversation, and was great with my daughter.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, I am so pleased you had a beyond exceptional stay with us, it is wonderful to receive such positive feedback from our guests regarding the level of service and attention to detail they receive from our team. We look forward hosting you again on your next trip to the reading area! Warm Regards, Hotel Management

"Super Chevy stay"

4
18/07/2016

I found the room to be a good value & even purchased an additional room for a friend while I was there. The motel is in a good location with a restaurant in front of it within walking distance. The breakfast room always had seating & the staff were all cheerful.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for your positive feedback. It is always our highest aim and pleasure to provide guests with the highest standards possible. Therefore we truly appreciate your recognition. warm regards, Hotel Management

"Good place to stay in West Reading area"

5
18/07/2016

I've stayed at this Best Western a number of times and have been very satisfied. It's easy to get to, the staff is great, the room is comfortable, and there are good restaurants nearby. Definitely my "go-to" place when I'm in the area!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, thank you very much for taking the time to share your experience here on Tripadvisor. We are happy to read your positive feedback and the fact, that you had a joyful time with us in Reading. We are looking forward to welcoming you back again soon . Thank you and all the best! warm Regards, Hotel Management

"Wedding stay"

5
15/07/2016

I had my service dog with me and the staff welcomed her warmly, the room was very nice and comfortable. Very handicapped accessible throughout the hotel. I was impressed with my stay. Thanks to all the staff that made my stay enjoyable.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your experience here on Tripadvisor. We are happy to read your positive feedback and the fact, that you had a joyful time with us in Reading. We are looking forward to welcome you soon again. Thank you and all the best! Warm Regards, Hotel Management

"Good place to stop"

4
14/07/2016

Decent stay with restaurants near by, good location, outdoor pool, in-room fridge, free breakfast, comfortable bed, quiet at night. I was on vacation solo so my needs were not that of a family. Location was convenient for my travel plans.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for your positive feedback. It is always our highest aim and pleasure to provide guests with the highest standards possible. Therefore we truly appreciate your recognition. Warm regards, Hotel Management

"Room 221- Mold in bathroom, inaccessible balcony with broken sliding door handle"

2
12/07/2016

In my opinion all hotels that charge you penalty even if you never check-in are hold you hostage and usually are shady. Also the ones which will charge you full reservation period in case you would like to check-out earlier. Well this BEST WESTERN PLUS is one of them. Well, I did walk in my very cold room and try to open the balcony door and realized the skin on my hand is ripped buy something sharp, I looked the balcony door handle which was broke to peaces, (see attached picture). I complained to the front desk but he had no authority and referred me to manager, next day, and said maintenance will fix it next day. Next I tried to do some work at the desk in my room and realized it is very unstable on its crippled legs. (see picture). And of course I had to discover mold in the bathroom, seating at me with its moldy eye. (see picture) Next day day no one fixed anything an the Manager looked me as I was stupid because I was trying to open balcony door which according to him was nailed down for years, or something like that. Nice going for me so far. Good luck to you all.

"Perfect for group lodging"

5
12/07/2016

Friendly, welcoming staff. 8 of us stayed here in 3 rooms - 2 adjoining rooms as requested. Comfortable beds, large refrigerators and easy on/off highways to get to Kutztown & Lancaster. Outstanding breakfast offerings. Clean and reasonable, all 8 of us were pleased and would definitely return.

"No the Best Western in the chain!"

2
10/07/2016

This hotel is average to below average. The hotel and the rooms smell old. The tub, OMG the tub! The tub would not drain at all. The ceiling looked like it was going to fall any day. I arrive and was not warmly greeted by the staff. I do not recommend this hotel, Just not good!

"Getaway from Work"

5
06/07/2016

Me and my wife wanted to get away from city life and wanted explore for weekend. Once we arrived at the hotel the staff greeted us warmly and suggested many things to do. A bonus was the hot breakfast that the hotel offered.

"Very nice stay"

5
03/07/2016

Stayed for just one night. Very comfortable room. Very friendly staff. We got there a little early, but they checked on our room and they let us check in early. Everything was very clean. Shower was great. Really enjoyed the breakfast. Evelyn and the chef were very friendly and hard working and wanted to make sure that we enjoyed everything. At checkout there were some folks complaining about a billing issue. Brittany, the young girl at the front desk, was very patient and tried her best to be helpful. Overall, we enjoyed our stay.

"Really Nice Experience"

5
28/06/2016

We didn't wait long to check in and check out was a breeze. The staff was helpful and knowledgeable. I asked if there was a sandwich shop around and I was offered a few options. It made my weekend effortless and it was great.

"BEST WESTERN SHLLINGTON PA"

3
27/06/2016

This hotel was clean except for some mold in the tub which could only be seen if you were actually taking a bath and not a shower, and the pool tiles could use a good scrubbing. It is a little dated but comfortable. Staff was extremely courteous and helpful and handled the small criticism in a professional manner. Breakfast was a winner with lots of choices and for the price of the room made it worth the stay. The hotel was quiet considering it is on a highly traveled highway and there is virtually no noise in the pool area. All in all, a nice stay in an area close to antiquing in the antique capital of Pennsylvania.

"Excellent hotel"

5
26/06/2016

This hotel is very clean and the beds are very comfortable. I highly recommend this hotel. All staff was very friendly and helpful and also knew about things in the area. Will definitely be back anytime I am in the area. Very beautiful

"Great hotel"

4
23/06/2016

Nice hotel. Clean rooms. Comfortable beds and pillows. Stayed 2 nights clean well and restocked. Sink outside of bathroom Good for families. Nice breakfast. Eggs, french toast and the usual. Nice outdoor pool.

"Clean Room - TERRIBLY NOISY"

3
22/06/2016

Room was clean - average quality. Our room was 314 - and it was HORRIBLE - due to the extremely loud droning noise - either from the heat/ac unit/fridge or god knows what the hell it was. It gave my daughter and I severe migraine headaches. I won't stay here again - and if I had to - I would make sure that my room was as far away from 314 as it could possibly get. On another note - the breakfast was nice - and the gentlemen working there was terrific, helpful and friendly. The front desk staff was also great.

"Meh"

3
17/06/2016

The free Breakfast was cold eggs cereal and packaged pastries. Room was ok. Front desk staff was average depending on who was working. We ate dinner and two breakfast at Deluxe Diner which was in the same parking lot. Reasonable and decent food.

"Met our expectations"

4
14/06/2016

Just needed a place for 1 night to get away from the daily routines at home. We were totally satisfied with this facility and would not hesitate to stay here again. Cleanliness and friendly staff are very important to us and this location met our expectations!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, I would like to thank you for your review of our hotel. We are pleased that we met your expectations, and certainly welcome you back to our property on future visits. Warm Regards, Hotel Management

"4 nites"

4
14/06/2016

Easy check in, courteous service, available at all times, clean and breakfast was hot and well stocked. No complaints. Definitely one of the better Best Westerns. The entrance driveway is poorly marked and easy to pass. The new name brand BW does not stand out.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your kind remarks regarding your whole experience. Our aim is to provide an unforgettable service for each and every one of our guests and I am happy to know that we succeeded in your case. I truly hope that we will have the opportunity of welcoming you back again soon. Warm Regards, Hotel Management

"Overall"

5
04/06/2016

This hotel was excellent. The staff were helpful, courteous, and knowledgable. My only problem was the mattress. It was very uncomfortable but part of the problem could have been that I have a pillow top mattress at home.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our property. We really appreciate your positive comments. Our staff work hard each day to make the guest experience the best it can be, and we will continue to do so. We want you to know that we truly value your business, and we look forward to another opportunity to be of service to you! Warm Regards, Hotel Management

"n/a"

4
01/06/2016

overall experience was very good. Breakfast quality could have been better for me. More options would have been preferred. Eggs were dry on both morning and was not cooked/ prepared well. add-ons were not available.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your honest and constructive review. I really appreciate your comments, because it is through these reviews that we can meet our challenges head on. we will look into the issues that you have outlined and meet with our department manager. we would like to invite you to stay with us again when in the Reading area. Warm Regards, Hotel Management

"Good value, great services"

5
26/05/2016

Exceptionally nice hotel with decent places to eat within walking distances. Quite. When pool is not open it is not the best for kids. Perfect spot for travelers and adults. Amenities are above average. Business center is well staffed and clean.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your comments. We have been working extremely hard to earn reviews such as yours, and we really do appreciate the feedback. Once again, thank you, and we look forward to serving you on your next stay in the Reading area. Warm Regards, Hotel Management

"OK Room with Breakfast!"

3
26/05/2016

The room was "tired", but clean and well supplied. Facility is older and furnishings/mattresses could use upgrading. Staff could not have been more cheerful or helpful. Breakfast was what we expected.

"Excellent breakfast crew"

5
24/05/2016

The hotel was very, very good and the breakfast crew went far beyond to make all welcome, making sure the area was clean, the food to our liking. The social intercourse the staff had made them feel like they truly cared to be there to help us. Bravo!

"Clean facilities. Pleasant staff."

5
16/05/2016

From making our reservation to check-out we had no problems. The staff was courteous and helpful, the rooms clean and well supplied, the continental breakfast had many options of hot foods to bagels, free internet was used often. We stay here whenever we come to town.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your positive review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay. We look forward to having you continue to stay with us, every time you are in the Reading area! Warm Regards, Hotel Management

"Great Stay"

5
10/05/2016

We had a wonderful experience at this hotel. The staff is very friendly and helpful. It was very close to visit family and to do a little sight seeing. There is a great museum near by which my children really enjoyed. We will stay there again in the future.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, It is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. We'd Love to have you stay with us again whenever you find yourself in the Reading area! Warm Regards, Hotel Management

"Good Room/Bad Breakfasat"

3
07/05/2016

Our room looked like a rather old type of a room with the sink in the open area, not in the bathroom with the toilet and tub. The room itself was clean and the beds comfortable. It was the breakfast that left a lot to be desired. It was the same everyday and things were not cooked but came from boxes and microwaved.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property. I was sorry to note that the breakfast experience did not meet your expectations. We do try to alternate different items from day to day like that our guest wont find themselves eating the same items throughout their stay. The building is not equipped with a full kitchen therefore most of our breakfast is precooked. We thank you for your business, and look forward to seeing you again in the future. Warm Regards, Hotel Management

"Old, trying not to be, but old."

3
07/05/2016

Spent one night here. Room smelled of smoke. Heat did not work. Said only other room was a "smoking" room. (Didn't think they existed any more). So they gave me two extra blankets. Took a LONG hot shower in the morning. Staff was nice. Manager? Usual breakfast. I'll look elsewhere next time.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing an honest review. It is indeed disappointing to hear that you had a less than desired experience during your recent stay with us. I would like to apologize for the guest that ignored our Smoke Free Policy. We enforce that most of our rooms are Smoke Free by having signs on the doors and in the rooms, as well as mentioning the $250 charge associated with violation of the policy. We understand that cigarette smoke is extremely invasive. Nearly all public areas including most of our hotel rooms are smoke-free environments which is why there are smoking urns outside of each entrance on the property. From time to time, we may come across an inconsiderate guest who violates the policy and they then have pay the $250 penalty fine to perform a deep cleaning of the room. We apologize if the housekeeping staff failed to detect the odor in the room before your arrival. As for the heater not working, I hope this was reported to our Front Desk staff at some point during your stay so that our maintenance team could assess the problem with the unit. If it was not, please contact us to let us know which room you stayed in so that we can get this fixed immediately. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future Warm Regards, Hotel Management

"nice hotel, odd breakfast"

4
06/05/2016

Room was nice and clean, good quality bedding and towels, good area to walk dog, BUT, what was the filling in the only egg dish offered which looked like an omelet. For those of us with meat allergies, the filling was an unwelcome suprise.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay in our hotel and you are satisfied with our facilities. I was sorry to note that the breakfast experience did not meet your expectations. Be assured that your comments will be examined as they offer us valuable opportunity to continually improve our services. We really hope to be able to welcome you back in the near future. Warm Regards, Hotel management

"Great stay for event at the Santander Arena"

4
03/05/2016

We stayed at this location because of the easy access to the Santander Arena. The staff was friendly and helpful. Our room was clean and comfortable. Many breakfast items to choose from. All and all and great stay.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for being our Guest and for posting this great feedback. We were delighted to read your review and to hear you had a thoroughly enjoyable stay. Please do visit us again whenever you are next in Reading. Warm Regards, Hotel Management

"Okay Stay"

3
02/05/2016

Overall Im satisfied. Ive had better stays and other Best Westerns but usual quality service keeps me coming back. Hotel Staff was very nice and courteous very happy with that. Beds Pillows were a disaster. Worst Ive ever encountered. Made it very hard to sleep.. Bulb out on work desk, toilet paper just crumbles.. and wheres the Bacon?? Breakfast when Im on vaca should always have bacon.. Sausage and eggs left little to be desired and the lack of bacon... just terrible. Internet connection... kept turning off.. I think that sums it up. Id come back.. but Ill be bringing my own tp and pillows...

"Perfect Stay for event at Santander Arena"

5
02/05/2016

We booked this hotel to stay night of event--we arrived early and they were able to accommodate us with our room. Staff very friendly and helpful. Breakfast was the best we have seen for a hotel and staff kept refilling items as they needed so no one was standing around waiting for food.

"The great breakfast got even better!"

5
01/05/2016

We stay at this location every April for a yard sale event in area. When the property went from a Days In to a BW things got better. We find the rooms are clean and heater/ac is pretty quiet. (Of course I'd love to open windows but you can't). The breakfast was always excellent with eggs, sausage and waffles but this year they added premium things like crushed nuts, raisins, cranberries to top cereal or waffles and now have MULTIGRAIN bagels. The man setting up and refilling the breakfast gets extra kudos for his enthusiasm and making everything clean. The front desk folks are great too. Be aware that they accept pets and try to ask for a room not next door to a room with pets. In past years guests have left a dog in room and we hear it crying or barking. My other great tip is to go to Gino's Cafe Italian Restaurant less than 5 minutes away. They have other menus in lobby byt not Gino's and I'm always surprised the staff hasn't been there. GREAT Italian Dinner with huge portions and a BYOB (Bring own wine or beer). Great for breakfast and lunch (though we are always there for dinner. Google "Gino's Cafe Shillingtom" for menu. I don NOT have a financial interest in it. I just LOVE it.

"Best Wester Plus, Reading PA"

5
29/04/2016

We stayed at the Shillington/Reading Best Western Plus Saturday April 23. Easy check in, check out, comfortable beds, full breakfast, perfect stay! We used Best Western points so it was a free nights stay. Overall it was a perfect weekend!

"Good Spot for a hotel in Shillington"

4
26/04/2016

We chose the Best Western after an online search. The price was right, the location suited us, and there was a diner located in front of the hotel that was quite good. We are happy with this selection. The young lady (Brittany) who checked us in was perfectly pleasant, efficient, and helpful to us to travel to our local destination that evening. Our room was upgraded from a queen to a king without any discussion. Clean room and comfortable bed, with a hot breakfast the next morning. Good deal all around. All service people were good and the hotel was quiet. There is an outdoor pool, but it was April and there was no water in the pool. Made sense to me! There was good access to Route 222 and the PA Turnpike (I-76 toll road). We would definitely return to this hotel in the future.

"Clean, Convenient, Good Breakfast"

4
26/04/2016

The hotel was convenient to where we were visiting. The room was very nice and clean. The bed was very comfortable and the breakfast was better than most because of the hot items (eggs, omeletes, etc.)

"great stay"

5
23/04/2016

Excellent service from check -in to check-out. Clean, staff was very pleasant and accommodating. Continental breakfast was excellent with a very good assortment of fruits, cereals, eggs, coffee, tea etc.

"Great Family Trip"

5
21/04/2016

The Best Western Plus Shillington PA, was a wonderful place for our family to stay while visiting relatives here near Shillington. The breakfast was great, the room was very clean and comfortable, and all the employees were exceptionally friendly. I will definitely stay again if I return to Pennsylvania to visit our relatives again!

"BW Plus a real PLUS!"

5
17/04/2016

Great accommodations overall. Two nights stay was made very pleasant by the staff. Very clean common areas and rooms. Bedding very comfortable; rooms quiet (at least on the 4th floor where we stayed). Could not ask for a better, more restful hotel for our stay. Breakfast room is spacious; breakfast food fresh and a very nice variety. Will stay here again if/when the opportunity exists. Great value for the cost, too!

"Nice Hotel, price and food"

5
15/04/2016

My overall stay was very nice. Stayed for two nights in April. Room size was nice, with nice furnishings and everything was very clean. All the Staff I came into contact with was very friendly. Breakfast each morning was nice, hot and plentiful. Located off of Rte 222 so close to highway but outside of City limits. A diner and pizzeria within walking distance made it nice to grab a bite to eat.

"Modern, clean hotel with top value"

5
14/04/2016

My husband and I stayed for the night on our road trip back north. The staff was extremely friendly, accommodating, and helpful! The price of the room was reasonable, included breakfast, and the beds were very comfortable! It was the perfect stop for a couple of weary travelers. There are plenty of places close to the hotel to eat which was very convenient. If we return to the area we will definitely stay here again!

"FAB47"

5
12/04/2016

The stay at Best Western PLUS Reading Inn & Suites, Shillington, PA was an exceptional experience and value for the money. The hot breakfast each morning made the experience above and beyond most other hotels and motels I've stayed at in the past. FAB47

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much we are extremely grateful for such a glowing review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay and the great breakfast we offer. We look forward to having you continue to stay with us, anytime you see yourself in the Reading area. Warm Regards, Hotel Management

"overnight stay"

4
10/04/2016

The hotel is very nice and clean. Staff are very friendly, location is close to daughter's college and shopping areas. I like there is a full breakfast buffet included and there is a very good diner located in front of the hotel.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time from your day to review our Best Western Plus. I am very pleased that we were able to give you a comfortable and warm experience while you were here. We would be delighted upon your return so that we may have the opportunity to keep meeting and exceeding your expectations. Warm Regards, Hotel Management

"Weekend away"

4
05/04/2016

This is a fine hotel for our stays in Shillington, PA. Convenient to shopping, restaurants and leisure. Check-in and out was efficient. The staff is very nice and friendly. Breakfast is as good as most and well attended by staff. Good cookies are available in the afternoon.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time to review our property, we are happy to hear that you enjoyed the breakfast as well as the hotel amenities, we also appreciate you mentioning the staff friendliness and professionalism as our aim is always to provide superior customer service to all guests. Rest assured that we will maintain and aim to surpass the quality of service you experienced from us, we hope to see you again next time you are in the Reading area. Warm Regards, Hotel Management

"Clean and close "

4
04/04/2016

The best Best Western I have stayed in. It's very clean and i a good area. I would recommend this hotel and it is a good value for your money. The staff was friendly, respectful, and helpful. It's close to the attractions in the area (VF outlets, Reading Phils, etc.). $$

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. It's wonderful to hear that we were conveniently located to any attractions you may have visited. We are pleased that you enjoyed your stay, and hope that we can be your destination of choice for future stays in the Reading area. Warm Regards, Hotel Management

"Clean & Wonderful"

5
23/03/2016

Honestly going into this I wasn't sure what to expect considering a lot of hotels in the area didn't have great reviews. But I was surprised by what I saw. Walking in I was instantly greeted and the area was nice and clean. I went up to my room and found a nice big room with amazing beds. The shampoo and conditioner were actually a brand (Pantene) I recognized which is always a plus. The only down side was that there was a sign saying there were vending machines on my floor behind the elevators and my late night snacking hit and I found that there were in fact no vending machines. But that was OK cause I went out to my car and grabbed a bag of chips.

"Visiting family"

3
23/03/2016

The hotel was okay. Have stayed at other BW Plus hotels, and this was just okay. Only 1 towels per person, and not that great. Room and hotel were clean. Breakfast wasn't the greatest. Eggs cold, pancakes to hard to eat. We went elsewhere the second morning. We had just stayed at a BW Plus in DC a couple weeks before, and they had a great breakfast, fluffy towels. I would stay here again, but I'm not sure it would be my first choice.

"Great Hotel, Super People!!!"

5
13/03/2016

This hotel is truly a hidden gem. Very clean, very well trained friendly staff. I have stayed for 3 weeks, and they have made me feel like it was my "home away from home". Everyone from Jesse, the manager, to Jose, the morning breakfast host, are all first class, and enjoy what they do - it shows! Be prepared for great service, "the way it used to be". (Would give 7 stars if it were possible!)

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you our staff are extremely grateful for such a glowing review! I am glad to hear that we were able to make you feel at home during your travels! We always strive to give our guests our best service and I know all of our staff appreciate the feedback. We hope to see you in the future on your travels to the Reading area so that we may keep meeting and exceeding your expectations. Warm Regards, Hotel Management

"Overnight Stop Over"

4
13/03/2016

It was very clean and in a nice area. I would recommend this hotel. We travel frequently for pleasure and this is a good value for your money! They had fresh cookies when we arrived and the staff was friendly and helpful. It's close to the VF outlets as well.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our hotel. We do try to set ourselves apart by providing consistent, friendly customer service. We are pleased that you enjoyed your stay, and hope that we can be your destination of choice for future stays in Reading. Warm Regards, Hotel Management

"EXCELLENT HOTEL AND A GOOD VALUE"

5
08/03/2016

My wife and I stayed here on business for one night. This property is excellent in all areas. Staff was helpful and cheery. The rooms were well appointed with furnishings and very clean. The bed was very comfortable. We appreciated the refrigerator and microwave. The room was quiet from outside noise. WiFi worked well in the rooms. Breakfast was better than average with many offerings that were kept available by Jose. Hotel 6 minutes drive to Adamstown for antiquing and about 40 minutes to Lancaster, Pa. Would definitely recommend this hotel to anyone.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for taking the time to share your review with us. We are delighted to know that you enjoyed your stay in our hotel and you are satisfied with our facilities and our friendly staff. We are happy to hear that the room amenities and the Wi-Fi were to your liking. It is really nice to read that you liked the central location as from here antiquing in Adamstown is easily reachable. We really hope to be able to welcome you back in the near future. Warm Regards, Hotel Management

"Great Place at a Great at a Great Price"

5
07/03/2016

Great beds and a southern hospitality that is All Northern. Quick and diverse continental breakfast with quality fruit choices, and hot premade eggs, sausages, and Danish. Free wifi and TV in dining area. Great value all around. The staff add to the value and feeling you get upon entrance.

"Perfect Night"

5
06/03/2016

We stayed here because of wrestling. Check-in and out was easy. The continental breakfast was best I had in a long time, many fresh options and large selection to chose from. Fruit, cereal, muffins, coffee, eggs, waffles, pancakes even yogurt and individually wrapped danish.

"Reading"

5
02/03/2016

nice place , helpful staff and good service I have enjoyed the stay and the trip , The facility is nice and clean , good value The parking lot is kind of busy but the location is good for business WIfi is fast and the TV is easy and good picture

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for being our Guest and for posting this great feedback. We were delighted to read your review and to hear you had a thoroughly enjoyable stay. Please do visit us again whenever you are next in the Reading area. Warm Regards, Hotel Management

"To Stay Here, All Must Have a Photo ID"

4
29/02/2016

I stay in hotels aprox 20 - 30 nights/year, and in my experience most hotels require a photo ID with form of payment from the person who has the reservation. But for this hotel, ALL non-minors who are staying in a room must have photo ID. This hotel is strict about the rule, so be ready one and all who plan to stay, even if the rez is not under your name, you need photo ID. I want to acknowledge Stephanie, at the front desk, who was very patient, understanding and helpful. King room was spacious, clean, quiet and temp control worked well. Beds were comfortable, not too hard/soft, but sheets were worn and felt like sandpaper. Sink is outside toilet/shower room. Inside of fridge and microwave were clean. Cannot comment on any amenities/breakfast.

"Overall Stay"

5
20/02/2016

Stayed for 14 days. Had a great experience at this Hotel. Staff was very Professional and Helpful. Excellent experience. Breakfast was very well set up and a good variety of breakfast foods to choose from.Hotel staff was extremely professional and helpful.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your kind remarks regarding your whole experience. Our aim is to provide an unforgettable service for each and every one of our guests and I am happy to know that we succeeded in your case. I truly hope that we will have the opportunity of welcoming you back again soon. Warm Regards, Hotel Management

"Will Work"

3
18/02/2016

I stayed here one night while in town on business. My room was clean and comfortable and the price was right. My room had no funky hotel smells and I was happy there was a refrigerator in the room. The bed was comfortable however I was glad I brought my own pillow. The continental breakfast left much to be desired, hash browns were cold as was the eggs and sausage. Someone was smoking down the staff hallway with the door open and the area leading to the breakfast area reeked of cigarette smoke.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review of our hotel. We have been working very hard to make sure that we provide a quality guest experience, for every guest, every time.You have noted some deficiencies during your stay, and I will make sure that these items are looked after. I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service. Warm Regards, Hotel Management

"Average"

3
15/02/2016

The hotel and employees were average no one really went out of their way to make my stay enjoyable. They checked me in and that was that, no offer of amenities or anything. I ahve stayed there twice because its close. I have never had a bad experience but it also wasn't note worthy either.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Firstly let me thank you for staying at our hotel and taking the time to post your comments.Please allow me to apologize for the substandard service levels you have received, as our goal is to provide you with an overall excellent experience throughout your stay, every time you come to Reading,We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Warm Regards, Hotel Management

"bowling mom"

4
15/02/2016

Very nice clean hotel Breakfast area needs some improvements to keep the hot foods hot. Everything in the hot area was cold. We had to use microwave to warm items up Overall the hotel was good. Very comfortable beds and nice hot water for showers. Staff was very willing to help with any issues we had and very friendly.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time to share your experience on TripAdvisor following your recent stay at our hotel. I was delighted to learn your stay was enhanced by the service extended to you by our Front Desk team , whom you found helpful and friendly. I was sorry to note that the breakfast experience did not meet your expectations. Be assured that your comments will be examined as they offer us valuable opportunity to continually improve our services. We look forward to seeing you again in the future. Warm Regards, Hotel Management

"Valentines Trip "

3
14/02/2016

My significant other and i decided to go to the Great American Outdoor Show in Harrisberg then visit the Cabelas in Hamburg. We stayed overnight in Reading and overall it was a nice place. Calm and quiet, the staff were very friendly and the room was clean and comfortable. The breakfast was yummy and had lots of options. The only negative was dealing with key cards. On 2 separate occassions i had to go back down to the front desk to have them reactivate both of my key cards. It wasnt a huge deal, just a little inconvenient. Other then that we were very satisfied and would consider coming back. Nice job.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your positive review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay. We would like to take the time to apologize for the inconvenience with the key cards they do tend to be a bit sensitive. We look forward to having you continue to stay with us, every time you are in the Reading area. Warm Regards, Hotel Management

"Convenience is Great! Close to everything."

3
08/02/2016

My husband and I stay here at least two weekends out of a month to visit our children and grandchildren who live very close to the hotel. The hotel is average, but very accommodating to our needs. The rooms are nice, we only really sleep there, The internet service has been upgraded and is very good. The TV service is not all that great, if that is important to you. I could care less, I can stream movies and live TV on my computer. We have stayed there throughout the year and never really had a major problem or dissatisfaction with the hotel.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your positive review of our property. We are very pleased to hear that you continue to enjoy your stay with us. It's great to hear that we are conveniently located close to your family.We thank you for your business, and look forward to your next stay with us! Warm Regards, Hotel Management

"We were pleasantly surprised"

4
20/01/2016

Wife and I unexpectedly had to stay overnight this past Friday and ended up here. The place was very clean and the staff were very kind. We ended up with a room change but that was only because they were dead and the key they gave us did not work so when I went to the desk I joked with them about upping our room for the extra walking we had to do :). The gentleman laughed and gave us a larger room. We just love it when we get to meet people who are in the service industry and know how to joke and just get along with people. Anyhow, this place is close to the highway, has a diner right out front which I was told was really good and most importantly right up the road is good ol Dunkin Donuts. We would definitely stay here again in the future.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent comments regarding your stay with us. We are extremely pleased that you were happy with your accommodations. It is our goal to always try to meet and exceed the expectations of our guests and we thank you for allowing us to do that for you. We would be more than happy to have the opportunity to welcome you back again soon! Warm Regards, Hotel Management

"Wonderful stay. "

5
20/01/2016

Stayed here one night. Very clean. Great staff they were very helpful and went above and beyond. Had a very nice king room. Clean and nicely decorated. Some very helpful extras in the room like USB power ports and extra plugs everywhere. Check out easy and quick. Thanks!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you very much for your positive review of our hotel. We take pride in providing a clean and well serviced property, and we were pleased that you enjoyed your stay. We look forward to having you stay with us anytime you are in the Reading area. Warm Regards, Hotel Management

"Excellent"

5
17/01/2016

We stayed here over Dr. King holiday-weekend. We stay here always. When we visit family. Front desk female(stephanie) was excellent & very nice. Dinner in front of hotel is great also 2. Hotel very close to every thing as well. Excellent stay all around.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time from your day to review our hotel, I and my staff are extremely grateful for such a glowing review! I am very pleased that we were able to give you a comfortable and warm experience while you were here. We would be delighted upon your return so that we may have the opportunity to keep meeting and exceeding your expectations. Warm Regards, Hotel Management

"Nice and Clean"

4
17/01/2016

It is a nice hotel that is kept clean. Staff is helpful. The breakfast is nothing to write home about but it is free and well stocked. It is easy to reach from the road and has a very nice diner in front of it.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your recent review of our hotel. We truly appreciate your comments and we are pleased that you enjoyed your stay with us. As a valued guest, we hope you will make us your first choice for accommodations in the Reading area! Warm Regards, Hotel Management

"Perfect for a quick over-nighter w/ our dogs"

4
13/01/2016

We checked in after 10pm and checked out before 9am. It was a quick stay, but a perfect one as we were traveling with our 2 greyhounds and the pet fee was only $15! Since the room included a King bed and sofa-bed, the additional floor space was convenient for the dogs to have their own area to lay down and relax. The room was very clean and had the basic amenities, which was adequate for our stay. The hotel was well maintained and nicely decorated-- probably a notch or 2 above the average Best Western brand. The complimentary hot breakfast was a big plus, too! Also, the staff was very friendly and helpful-- especially Holly. She found a local restaurant that still delivered after midnight on a weeknight! Wow--major points for that!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time to review our hotel. It pleases me greatly to hear that our staff are excelling and I am sure they will be elated to read your review! We hope to see you and our furry friends again in the future so that we may keep meeting and exceeding your expectations. Warm Regards, Hotel Management

"Incredible Value"

4
09/01/2016

Our stay was very nice. The staff was professional, the breakfast was delicious and our room was comfortable and pleasant. It was a great way to spend our anniversary. The only thing we missed was the pool and spa.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking time to review the hotel and posting this nice feedback. We are more than delighted to hear, that you enjoyed the standard of our rooms and our delicious breakfast. We are very glad to read that your anniversary was great and spent here with us. Thank you very much again for sharing your feedback and we are looking forward to welcoming you back maybe when the weather is warmer so you can enjoy the pool! Warm Regards, Hotel Management

"Very nice and clean"

5
08/01/2016

I was very impressed. I believe this hotel may be fairly new. Very clean rooms along with the rest of the hotel. We had a king room. Concierge staff very accomodating and nice. Held our luggage for us behind their desk while we had a car appt.on check out day. Nice hot breakfast. Convenient location to 222. Would stay here again.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property, we really appreciate your comments regarding our customer service. Our staff members try every day to provide that quality customer service that our guest expect. Thank you again and we look forward to seeing you on your next trip. Warm Regards, Hotel Management

"Close to Amish at a fair price."

3
06/01/2016

The hotel is near Amish Country so it was a good choice to rest before driving a long haul to our next stop. Maintenance of room is acceptable but not grand, the shower had mold and mildew...the sheets on bed did not feel fresh.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review of our hotel. You have noted some deficiencies during your stay, and I will make sure that these items are looked after. we strive each and every day to provide the very best in customer service and quality accommodation to our guests.I would like to thank you for staying with us, and I hope you will give us another opportunity to be of service. Warm Regards, Hotel Management

"Great location & Service"

5
05/01/2016

The Hotel is very clean and the service was great. The breakfast bar had so much food to choice from and well worth it. The eggs had to be reheated in the microwave however overall they get an "A". Will stay there again.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you so much for being our Guest and for posting this great feedback. We were delighted to read your review and to hear you had a thoroughly enjoyable stay, it is also great to hear that you enjoyed the wide selection of food we offer at breakfast. We would be more than happy to have the opportunity to welcome you back again soon! Warm Regards, Hotel Management

"A wonderful place to stay"

5
04/01/2016

The Best Western in Reading Pa. was one of the best hotels I have ever stayed at. As soon as we entered the lobby we were greeted and welcomed. The staff were helpful and pleasant. The room was very quiet and the bed was excellent! The continental breakfast was better than we have had in other hotels and manned by the sweetest gentleman! He went out of his way to be helpful! I would highly recommend this hotel!

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for choosing our hotel for your recent visit in the reading area. I was delighted to read your kind remarks regarding your whole experience. Our aim is to provide an unforgettable service for each and every one of our guests and I am happy to know that we succeeded in your case. I truly hope that we will have the opportunity of welcoming you back again soon. Warm Regards, Hotel Management

"Pleasantly Surprised..."

5
28/12/2015

Appealing rooms and inviting common areas - nicely decorated for the holidays. People friendly and pet friendly staff too. During previous visits to Reading, PA we've stayed at the (1) Inn at Reading, (2) Quality, and (3) Country Inn & Suites and this Best Western Plus far exceeds these other hotels in quality, appeal, and value. It was a very positive experience and will book again for future visits to the Reading, PA area.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your kind words. I am very proud of all of our staff members, who take it upon themselves day in and day out, to provide that quality customer service that our guests deserve and expect. I appreciate that you would take the time to let other travelers know, we are determined to continue to provide the type of service that you have noted. Once again thank you and we look forward to seeing you on your next trip! Warm regards, Hotel Management

"Best for the buck"

5
24/12/2015

I only stay to cut my drive, so much is not needed or a worry. As long as clean and friendly, I am happy. I appreciated the array of nearby restaurants and conveniences. Easily getting gas and back to interstate was great.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your comments. The nearby restaurants and gas stations, and ease to get back to the interstate is a great convenience for a lot of our guests. We very much appreciate that you stayed with us, and we look forward to being of service to you in the future. Warm Regards, Hotel Management

"Hotel Review"

5
21/12/2015

Was a very nice hotel. Well worth the visit. We were traveling with our two small pets which is usually a very hard thing to do but the hotel was wonderful. The breakfast was very nice. Cannot beat this hotel.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your comments and review of our property. We are continually making efforts to enhance our guests experience, by providing the very best in customer service. We want you to know that we truly value your business, and we look forward seeing you again any time you are in the Reading area. Warm Regards, Hotel Management

"Jacuzzi room"

3
11/12/2015

There was hair and residue in my Jacuzzi.The room smelled stale,and musty.The breakfast was great.The server was excellent,we left him a big tip.I booked for a Jacuzzi room because it was my anniversary.I was promised hearts on the bed and rose petals.When we got there,after a five hour trip,there was nothing.

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, First, I apologize for not meeting your expectations with respect to your recent stay. Thank you for your honest and constructive review. I really appreciate your comments, because it is through these reviews that we can meet our challenges head on. We have looked into the issues that you have outlined, and have taken the steps to make sure this will not happen again with our valued guests. I sincerely hope that you would give us another chance to serve you, and I can assure you that we are continuing to work harder to give our guests a great hospitality experience each and every time. Warm Regards, Hotel Management

"Need a place to stay look up Best Western"

5
07/12/2015

If anyone is looking for a quick place to stay that is clean with friendly and helpful staff I would recommend the Best Western. I have stayed in several Best Westerns and my experience has been great. The rate was very reasonable as well

BWReading, Guest Relations Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for taking the time to write your review of our property, we really appreciate your comments. Our staff members try every day to provide that quality customer service that our guests expect. Thank you again and we look forward to seeing you on your next trip! Warm Regards, Hotel Management

"Another wonderful stay...."

5
30/11/2015

The staff is always pleasant, the rooms clean and breakfast great. Always get a great rate, very convenient for us as we work in the area couple times a month. Will absolutely stay there again very soon.

"Best Western Shillington"

4
30/11/2015

Good hotel! The staff was really nice! I enjoyed the breakfast, which still had a good selection out, even late (we didn't get there until 9:40am on Sunday morning). The bed was a little firm for our taste, but other than that, the room was great! Comfortable, clean and quiet.. just as I appreciate!

"Port in a storm"

3
28/11/2015

For a one night stay it was OK. If you can't overlook little things than this is not the room for you. Staff was very professional and accommodating. Easy access to get there and parking was ample. Breakfast was good but room was very cramped,

"Nice Hotel, Iffy Breakfast"

4
24/11/2015

The hotel was nice, comfortable, accommodating, etc. The hit breakfast was not good if you wanted eggs, meat and potatoes. It was dried out and the coffee was weak. Other than an iffy breakfast the hotel was very nice with friendly staff.

"GREAT STAY"

5
16/11/2015

Fantastic place to stay in the Lancaster / Adamstown area. Room 431 was very clean with great mattresses and a sparklingly clean bathroom. The Front Desk clerk was well dressed and very polite. The continental breakfast in the morning was hot, fresh and delicious. The older gentleman who attended this area took impeccable care to keep everything clean and the pans full of hot food. I'd only wished I'd gotten the names of these two gentlemen to tell BW about them! :-( This is a pet friendly hotel too! (We didn't have cause to take our beloved fur-kids with us but if they do come with us, this is the place they will be! ) Great experience, we will def be back to this hotel again.

"A Reliable Place to Stay, Always Consistent Quality"

4
31/10/2015

This was our third stay at this property. We pick it because we are Best Western Travel members, plus we have always been happy with our stays. In addition, we like the restaurant that's right in front of it. The staff are always friendly and competent. We had absolutely no complaints or problems. The room was spacious and clean. Despite a couple busloads of tourists staying there it was quiet. Desk staff are always happy to answer questions. We also like this property because it is out of town a bit and therefore quieter. There is a mall nearby and a large grocery store down the road, so things are still convenient. Easy to get on and off highways too.

"getaway trip"

4
26/10/2015

We have stayed at this property before. It has always been clean which is a priority for us. The location is great if you are in the area 'antiquing'. The building sits far back enough off the road to keep noise to a minimum. The breakfast is nicely set up and is good. The room was large and nicely decorated. We will definitely be back here on our next trip to this area.

"Clean and reasonable price"

5
26/10/2015

The room was clean, as was the lobby and breakfast area. Friendly staff, very accommodating. Small but adequate Fitness center. We stayed four nights while enjoying the Amish and the adjoining area. Very convenient to everything we wanted to visit. If we were to travel to the Reading area again, we would have no problem staying there again.

BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for visiting the Best Western Plus Reading Inn & Suites and sharing your experience. We take pride in cleanliness and service to delight our wonderful guests! We are happy to hear that our location was convenient to your needs, and we hope that it brings you to us again in the future. We'll have some new exercise equipment arriving within the next 6 weeks, please check that out the next time you're here. Regards, Jesse Atkins

"Breakfast"

5
26/10/2015

Services are excellent. Breakfast is another story. I am disappointed with breakfast. Sausage seem like they are not cooked. Eggs - all with cheese in between. Most of the people there hardly eat the sausages. grading for breakfast with Best Western Hotel name ... 3. Other Best Western Hotels have the same but well cook sausages, egg - no cheese in between and larger breakfast room. I always stay in Best Western for its name, quality, excellent breakfast and service, and price.

BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, We appreciate your feedback from your recent stay with us. We are delighted to hear that you are a loyal Best Western member and we thank you for your continued patronage to our brand. We do apologize for letting you down with the breakfast. The sausages are actually pre-cooked, but it sounds as though they may not have been heated thoroughly on that particular morning. We will bring this to the attention of our Breakfast/Kitchen staff so that this does not happen again. We encourage our guests to point out any issues to the breakfast attendant on duty so that we can do our best to rectify the situation on the spot and have our guests leaving satisfied! Thank you again. Jesse Atkins

"Nice"

4
17/10/2015

Nice , clean and location was great for our needs, coffee maker should be closer to the sink or frig/microwave, that is the only thing I would change. Front desk girl was very helpful and got us checked in quickly. Would def stay here again when we're in the area ! For being located on the main hwy it was surprisingly quite.

BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. Our management team and colleagues are pleased to hear that your overall experience was pleasant. We appreciate your suggestion regarding the coffee maker and will certainly consider your input. Glad to hear that our friendly front desk staff was able to provide an efficient check-in process. We look forward to your next visit to Reading, PA. Yours in Hospitality, Sagar V. Shah, CHA

"Kicking myself for not booking brand new Fairfield inn"

3
15/10/2015

This is an older hotel making renovations to the rooms. In my reservation I requested an updated room. Girl on desk was apathetic upon greeting us and during check-in. Not rude but not welcoming - could care less kind of attitude. As we entered the lobby smelled old and musty. The hall on our non-smoking floor smelled of smoke. But all doors had "no smoking" on them. Entered room. Smelled old musty and a hint of smoke. My husband said it was fine so we unpacked, who wants to have to deal with issues after a long day. Then it started. My lungs started filling with allergies and asthma started acting up. Not horrible but becoming more obvious. We went out to dinner. When we returned I spoke to night clerk (still apathetic) I politely explained that I understand it's an old hotel and they are renovating, due to my health we needed to move. Although she didn't say anything or look up at me she went to work, pulled a card from a file, types on her PC asked our room and name then made new keys and asked we return the old ones when moved. Next room- renovated. Smelled good. Looks great. However as I went to sink to brush my teeth - DIRTY!! Toothpaste all over the faucet and shaving stubble in the sink. Gross. I used my sanitizing lotion and towel to wipe everything down just so we could get this night over. There is a brand new completely non- smoking Fairfield Inn in town. This was a bit less expensive. Never again will I make this mistake. My health is worth more than this. Go to the Fairfield Inn. I gave this a 3 because I believe there is hope. They are making the upgrades. But they really need to work on front desk and housekeeping.

BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. We apologize that your stay did not meet expectations. Our team works hard to deliver a quality product and genuine guest service. It appears we fell short during your visit. While the new Fairfield Inn is a wonderful property, we have made some great improvements over the years and will continue doing so. As our overall reviews indicate, our property and service quality is generally at a high level. Please contact me at [email protected] so I can address your concerns further, and hopefully reach a mutually satisfying resolution. Yours in Hospitality, Sagar V. Shah, CHA

"Dirty, Smelly, don't waste your $$"

1
15/10/2015

Very poor experience with the Best Western in Reading, PA. Upon check-in, we noticed distinct musty, wet smells in the lobby and elevators on the way to the first room we were assigned, which smelled like mold and layers of dust despite a "newly replaced" rug. Desk chair has no padding, tear holes and squeaky to sit in. Upon bringing it to the desk clerks attention, we were assigned a different but equally dirty room including toothpaste and whiskers left in the sink. Allergies and total disgust instead of a restful nights sleep. Avoid at all costs. Needs major renovations...

BWReading, Owner at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for sharing feedback regarding your recent stay with us. On behalf of our management team and colleagues, we apologize for your less than satisfactory stay at our hotel. As you can see from our overall reviews, this stay was not indicative of the positive experience we strive to provide everyday. Please reach out to me at [email protected] so we can address this matter further and earn your business again in the future. Yours in Hospitality, Sagar V. Shah, CHA

"Getting a bit dated, ok stay for the price."

4
13/10/2015

I have stayed here before with mixed feelings about it. Lobby is getting a bit dated and worn. Our room was ok, pillows were small and quite uncomfortable. Was clean and safe I must say but there are better choices in the area. Only stayed here again because we got in late and first choice of hotels was full.

BWReading, Front Office Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review. I apologize that your stay was not the most pleasant one. We are currently working on updating the hotel. Our lobby is one of the first areas that we have recently updated and continue to work on. In regards to the pillows, I believe that it is about personal preference. We do hope that you may give us another chance to make it up to you. As always we are here to serve you. Regards, Mesdelys Perez

"Great Hotel"

5
05/10/2015

The front desk, the housekeepers, and the breakfast staff were all very friendly and accommodating. The room was the perfect size. The shower was great with plenty of hot water and a full-pressure shower head. I loved that the room had a microwave and refrigerator. Delicious waffles for breakfast. Great location. We stayed here during the NHRA weekend. The hotel was only 20 minutes from the racetrack. Plenty of restaurants and stores nearby. Right next door to Tom Sturgis pretzels!

BWReading, Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest We are glad to hear that you enjoyed your time with us during the NHRA Keystone Nationals weekend. We are proud to hear that our facility was convenient and accommodating. We look forward to seeing you again for next years event! Regards, Jesse Atkins

"Here for the Drag Races"

4
05/10/2015

Hotel was clean and modern with friendly front desk people who help us with dinner options at the local restaurants. Rooms were clean and roomy with plenty of towels! Beds were good but the pillows were a little lumpy and hard for me but not a deal breaker. Water was plentiful and HOT. We did have ants show up on the last night as we were eating our leftover Chinese. Walked away from the table in room for 10 minutes and BAM they were there. They were also in the trash can. We quickly removed all trash from our room and they disappeared. This hotel had the best larger breakfast with the sweetest cook making sure all selections were quickly replenished and asking everyone if he could get them ANYTHING. This was a treat every morning. I really liked this hotel and their staff and will stay agin

BWReading, Front Office Manager at BEST WESTERN PLUS Reading Inn & Suites, responded to this review
Dear Valued Guest, Thank you for your review. We are glad that you enjoyed your stay with us as we aim to accommodate our guest as much as possible. In regards to the ants, thank you for taking the trash out as soon as you noticed. We train our staff to give forth the best hospitality to our guest so that they may feel welcome. We hope to see you again soon. Regards, Mesdelys Perez

"EVEN WITH THE POPE'S VISIT - STILL GAVE DOWN HOME FEELING"

5
03/10/2015

I booked this trip in advance for a semi annual business trip to the area. Upon questioning the price being slightly higher, I found out they were sold out due to the impending visit from The Pope. Upon checking in, I asked if I could get a little better price. The desk clerk was more than helpful in accommodating. All through my stay, knowing how full the hotel was, they never once said no to a request or did anything but give top notch service. This also included having plenty of quality food for the free breakfast. They even added extra hours to accommodate all those guests. I would continue to recommend this hotel to anyone for a great value and great service.

"Overall service"

5
01/10/2015

I was in Redding for the Pope's visit in Philly. I found the hotel was very accommodating. The staff were friendly and helpful. I especially want to compliment "Samia" the young girl that served the morning breakfast. She was pleasant and helpful always with a smile.

"Relaxing Weekend."

5
29/09/2015

My b/f and I stayed here Sept. 2015. We were visiting his sister who is only 5 minutes from the Hotel. This hotel was easy to get to from the Pa Turnpike. Its was very clean, everyone was very friendly. The breakfast they offer is more than I imagined. We will definitely be staying here on our next visit and many more after that.