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Eden Resort and Suites, BW Premier Collection Hotel, Lancaster

4.5/5  - basé sur 5165 notations.
222 Eden Road, 17601-4216, Lancaster, United States - See map

Welcome to Amish country, where Dutch Wonderland and "the simple life" are truly unique experiences. Lancaster, PA hotels are not created equal and you deserve a truly incredible vacation. Other hotels in Lancaster, PA try to keep up, but we've set the bar high. The location of our Lancaster hotel is unbeatable. We're centrally located with easy access to many of central Pennsylvania's great attractions. However, you don't have to go far for a great experience. On-site dining features two restaurants and a lounge. Our award-winning Champagne Sunday Brunch can't be missed. You don't need to wait until the weekend to get spoiled at this Lancaster hotel. Enjoy a daily hot breakfast buffet of freshly made waffles, eggs, pastries, yogurt, cereals, chilled juice and 100% Arabica coffee for a fee. We boast 300 unique and diverse guest rooms, including 149 two-room suites ranging in size from 550 - 1,300 square feet. Take advantage of the facilities at this Lancaster hotel, like the indoor/outdoor heated pools, recreation area, and Kidz Water Zone. When it's time to explore, don't miss out on Hershey® Park or shopping at the outlet malls. Rockvale Outlets and Tanger® Outlets are the place to score great deals. Check out the local Amish attractions like the village, schoolhouse, farmers markets and road stands. Even if you're staying at this spacious Lancaster hotel on business, you deserve a little excitement. We regularly welcome employees of RR Donnelley, Manheim Auto Auction, Armstrong® and Lancaster General Hospital. This Lancaster hotel with great meeting facilities is the perfect place for a banquet. We're also a short drive from Pa Ren Faire, area sporting venues, Sight & Sound Theatres®, American Music Theater and Strasburg® Rail Road. Book a luxury room at the Eden Resort & Suites today! Please note that our rooms with a Courtyard View overlook our indoor atrium, which is used for events such as weddings & meetings. Such functions may be scheduled until 9 p. m. in June-August and until 10 p. m. in September-May.

BW Premier Collection

Eden Resort and Suites, Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 5166 guest reviews
NOTE ISSUED
Excellent
3926
Very Good
849
Average
228
Poor
111
Terrible
52
REFER TO NOTICE
Business Business
517
Couples Couples
1108
Family Family
2723
Friends getaway Friends getaway
426
Solo travel Solo travel
89
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Garden of Eden it is not"

1
19/07/2018

This was our first and definitely our last stay at the Eden Resort. We were in town visiting my sister who had recent major surgery. The Good- well configured suites which were clean, nicely furnished. Staff were generally friendly. The Bad- Incredibly noisy hotel overrun by screaming children and inconsiderate AWOL parents. Even though we had a suite, it was situated between the outdoor pool, indoor pool and stairwell which made this a Grand Central Terminal like experience. After getting no sleep our first night we requested a room change to a quieter area of the hotel which the resort was kind enough to facilitate. However, you know the old saying you can't choose your family, well the same goes for you hotel neighbors. We were treated to children's races up and down the corridor in the evening time and constant screaming games even after 10pm. Not sure what happened to children's “inside quiet voices”, guess an old fashioned courtesy/concept? However, the worst experience involved our room move. They offered to move our stuff but because my wife had some fairly expensive items with her I specifically requested that I would move our luggage. I even texted back and forth with the front desk staff. So imagine our surprise when we returned back from the hospital and all of our luggage had been move and no messages from the hotel. This was a gross breach of trust, privacy and hotel policy. While the general manager did compensate us for the error, given this experience we will not be staying at this property ever again.

"Great Hotel!"

5
18/07/2018

We stayed at Eden Resort and Suites while vacationing with family and friends in Dutch Pennsylvania. The hotel was beautiful and staff was welcoming and pleasant. Pool was very nice and we all enjoyed our stay! We would definitely return!

"So overrated!!!!"

2
17/07/2018

The room wasn't even clean when we checked in. Then it wasn't cleaned while we were out for the day. We have been to Lancaster a couple of times and were recommended this hotel by friends. I wish we stayed anywhere else. The only good thing were the pools, that's it! For a basic room, which is $200 a night, go somewhere else. Very very disappointed to say the least.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Leigh R, Thank you for taking the time to let us know about your disappointing recent visit. The hotel takes considerable effort to ensure every guests needs and expectations are met. I'm sorry this did not occur during your visit. We have numerous channels guests can reach out to management in the unusual case where a problem needs attention. Since I have no record of your dissatisfaction through any of these channels I must assume it went unreported to the hotel. Please feel free to contact me directly so that I may better understand your dissatisfaction and to ensure it does not reoccur. Sincerely, Greg Greenawalt

"Eden"

5
17/07/2018

My family and I come here yearly, I have not one bad thing to say. For one the pools are great, because if the weather is not cooperating you have the indoor pool as well. It's nice to have the pool side food and drink service so you don't have to leave the poolside for the day if you don't want to.

"Perfect spot for families with kids"

4
17/07/2018

This is our second year in a row spending the weekend at Eden with our two young kids. The rooms are a bit dark and dated, but overall clean and spacious - great value. The outdoor pool and sprinkler area is madness, bu that and the grounds are perfect for kids (game room, mini golf, etc.) We felt right at home with a bunch of other kids! The staff is kind and helpful. The breakfast buffet was good. The hotel is convenient to tons of activities in and around Lancaster. We would definitely stay here again and recommend it to other families.

"Spacious and Clean"

4
10/07/2018

We were pleasantly surprised by the size of the villa suite at Eden last weekend - plenty of space for two families with two small children each. Everything was very clean, both in the rooms (and bathrooms) and the shared facilities. The outdoor pool area was in good condition and the kids (2 and 4) absolutely love the kid zone. We were disappointed when room service failed to deliver our fancy pillows from the pillow bar the first night (we waited about 90 minutes before locking up and going to sleep) but they came promptly when we called the next day. In addition, there were very effective room darkening curtains and plugs/places to charge devices everywhere, both nice extras.

Greg G, Owner at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your recent experience at the Eden Resort.. We greatly appreciate your feedback, both positive and constructive, as we are always looking for ways to improve upon our guest's experience. We are pleased that over all you enjoyed your visit with us. I have passed along your comment about not receiving the pillows to our director of housekeeping. .Thank you again for your review, and we look forward to the opportunity to serve you again

"Great amenities for family but VERY POOR customer service"

2
09/07/2018

Loved the property and all that it offered for families with small children. However, my daughter injured her eye on the side of the hotel bed and had to be rushed to the ER. The frame was bigger than the mattress, so it was protruding and she tripped, fell and received a deep and nasty cut over her eye. Despite reporting it, no one called to check up on her or offer any help. We didn't get to enjoy the property as much since we spent a day in the hospital and she was unable to go in the water due to her eye injury. Would have given a much higher rating if the stay was without incident and the staff even cared a bit.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for letting us know about your recent visit and we certainly hope that your daughter is recovering from her fall .Our team has very specific instruction as to how handle any incident especially accidents on property. We have no record of the occurrence you describe and I would greatly appreciate you calling me directly to discuss this further. I can be reached at 717 560-8415 Greg Greenawalt General Manager

"Nice stay in Lancaster"

4
09/07/2018

Stayed here when visiting Dutch Wonderland. A very nice place and had great outdoor pools and water park type features. So much better than driving the hour and a half each way home. A nice retreat when staying in beautiful Lancaster county.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
I would like to thank you for sharing your experience at the Eden Resort and Suites . Your kind description as to what one can expect when visiting the Eden Resort is highly appreciated... I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we value your feedback. We look forward to our next opportunity to be of service. .

"Nice Facilities, TERRIBLE Customer Service"

1
09/07/2018

This hotel embarrassed our family. We drove 4 hrs (with our 5 very tired little ones) to find out at 1AM that we were scammed out of the room we paid for. Then told that we LIED. The manager took the employees word over ours, ya that's impeccable customer service! ??Could it have been a misunderstanding? Totally! But you would hope that at least they would have the decency to treat us with respect. When we made a request that the matter be sorted out, they said, that the particular room we agreed for does not exist, the one we originally requested (and told was no longer available) is now going to be an extra $100/night. Not only is that a full $70 MORE than the original price quoted for the 3 queen-size-bed room we wanted (at $289.99/ night), they claimed that we opted for a room that fits 5 (not our family of 7) because IT WAS CHEAPER!!(at $259.99/night!!) What a disgusting we to treat and accuse your customers!

"Love the facility."

4
08/07/2018

First night there was a nightmare due to an overly loud and rude group of partiers across the hall. We had to call management twice (11 p and at 1p) and neighbor next door called too. The partiers slammed doors, spoke obnoxiously, talked loudly on cell phones in hallway, and continued to party until management got the courage up to put an end to their behavior. Next morning we asked staff to move us to a quiet room in hotel, which is toward back of facility. That is a restricted area and we were so grateful! That's where we'll ask to be placed when we visit again.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for staying with us and for your important feedback. which we use to improve our guest services . We are glad that over all you enjoyed your visit and apologize that your stay was interrupted by other loud guests. I am glad that we were able to move you to a quieter location so you could enjoy the rest of your stay . .We hope to have the opportunity to serve you again soon

"Favorite Place to Stay in Central PA"

5
05/07/2018

A great experience every time. Big comfortable rooms, ample parking, good restaurant/bar choices in the building and friendly staff. Always appreciate the small bag of local chocolates as a check-in gift and the breakfast buffet it top-notch ($10 - but worth it).

"Quality family vacation at a beautiful resort"

5
30/06/2018

Our family of 4 stayed here during the last week in June. We were going to be heading to Dutch Wonderland, but wanted to enjoy the beautiful weather at the outdoor pool as well. In fact, one of the biggest reasons that we booked this hotel was that the outdoor pool looked fantastic. Now, having visited the hotel, I have to say that the pictures do not do it justice!!! The outdoor pool area is absolutely gorgeous in person. There is beautiful stonework, lovely gardens, and great furniture! Our children really enjoyed the splash area as well! Ordering food in the pool area was a breeze as well. This hotel is wonderful for families. There is a lovely lawn outside the pool area that features games such as a life-sized Connect 4, corn hole, etc. There is also a wooden pirate ship/playground area outside the pool too that our daughter loved. You can spend an entire day or days just enjoying the outdoors at this hotel (which we did). The customer service is also worth mentioning. We were walking outside searching for the part of the hotel that served the breakfast buffet. I asked a man who was walking around with a clipboard. He literally stopped what he was doing, hopped in the elevator with us, and walked us all the way to the breakfast! He really went the extra mile, as did every person that we encountered during our stay. My family visited Lancaster almost every year when I was growing up to go to places such as Dutch Wonderland and Hershey Park. Now that I have a family of my own, I am looking to carry on the tradition of visiting Lancaster often. Eden Resort is definitely the place where will be making many family memories for years to come!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for making The Eden Resort & Suites your destination of choice and allowing us the opportunity to take good care of you and your family.. I am so pleased to hear about your positive experience. Your generous praise is a reward in itself and is especially gratifying that you felt so well taken care of by our staff. Your kind comments serve as a lovely example of the enjoyment we bring to our guests' experiences by doing what we do best. We want to continue to be your hotel of choice and look forward to the opportunity to serve you again.

"Thank you!! Eden resort"

5
29/06/2018

What a wonderful hotel, as always thank you! Also would like to personally thank Bob Morgantini for the personal touch ! Thanks again for the over the top service! See you soon to re charge! Service always on spot,

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for your review of the Eden Resort and Suites. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we value your feedback. We look forward to our next opportunity to be of service.

"Great Hotel, wonderful customer service!"

5
27/06/2018

We checked in June 26th, booked thru a third party, our room was nice but small. I went to the front desk and spoke with Taron, he was wonderful! Changed our room, so happy! Beautiful hotel, great pool!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We thank you for taking the time to share your 5 star guest experience at the Eden Resort and Suites.. It will be our pleasure to welcome you back on your next visit to Lancaster. With gratitude, The Eden Resort and Suites Team

"Great Place For a Conference!"

5
25/06/2018

I visited in May as part of a 3-day conference. Check In was friendly, quick and simple. LOVE the little bag of chocolates you get on check-in! I stayed in one of the Penthouse/Villa's for four days. It's a beautiful room with a kitchen, living room area, dining room and full bathroom downstairs. On the 2nd floor there was two bedrooms, one with a queen bed and bunk beds separated by a bathroom/sink area, then another bedroom with a queen size bed (both bedrooms have a TV). Noted should be the fact that there is just one door at the top of the stairs that can be closed. There are no doors between the bedrooms, so if you are staying with little ones and want some privacy, this would not be the room for you. But It suited me fine. The entire hotel staff was extremely friendly and helpful. One of the staff overheard myself and a few others trying to decide where to eat dinner and he recommended a restaurant in Lancaster called 551 West. One word: FANTASTIC. We have tried the restaurants in the hotel and they were pretty good as well, we were just looking for something different and local. We had the Sunday Brunch in their restaurant and it was excellent. A lot of food choices, mimosa's and great service. We were impressed. It cost around $35 per person but we thought it was worth it. An Uber ride into downtown Lancaster ran us around $10. There's lots to do downtown, I suggest a visit! Our conference experience was great. I am part of the association and I have to say, our sales manager, Becky, was very personable and easy to work with. Everything was perfect, the rooms were spacious and they gave us great rates and were very accommodating to our needs. We would definitely consider the Eden for future conferences! Overall this hotel is one of the best hotels I've had the pleasure of staying at. The indoor and outdoor pool areas are very clean. They have an indoor hot tub as well (not sure about outside?). They even offer some hotel rooms that have doors that open directly into the pool area (they lock those around 10 pm from the outside so no sneaking in!). The Villas are outside of the hotel itself and are a little bit of a walk, but nothing too bad. We had a great time here and would definitely recommend!!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for the outstanding review of your stay at the Eden Resort and Suites.. Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to serving you again when your travels bring you back to Lancaster Pa.

"Business Trip in April"

3
20/06/2018

The general hotel amenities are many. My room was only okay. Pros: my room had a nice sized refrigerator and was nicely appointed with multiple full length mirrors and a-alone closet and dresser. Cons: the edges of the bed skirt of one of my beds were filthy and stained. The bathroom was very outdated with an old acoustic drop down ceiling. There were (what looked to be) multiple, persistent gnats flying around my room. The carpet could have used a good cleaning and was outdated.

"Great hotel!"

5
20/06/2018

I was in town for business but booked at this resort due to the cost. It was incredible value for the money. The resort is huge with many amenities. It is beautiful and very clean. Staff go above and beyond to help guests. It was a great hotel for business, but would be even better for families, especially those with young kids. I will be back next time I am in town for business!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for posting your wonderful 5-Star review of the Eden Resort and Suites. . We take great pride in delivering friendly, professional service to all our guests, so we especially appreciate your complimentary remarks about our staff. . We are also happy you found the resort to be a great value .We trust The Eden Resort & Suites will be your hotel of choice for future visits and look forward to the opportunity to serve you again soon. .

"Center of the Attractions, Easy to Access"

5
18/06/2018

This Resort came highly recommended and lived up to the hype. We went in July, the pool facilities were excellent both inside and out. We got some pub grub at the bar which was very good. There is a Sheetz in adjacent parking lot for easy eats if needed. Centrally located to attractions. I highly recommend this resort and will be definitely stay there again.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for your wonderful 5-Star review of the Eden Resort & Suites. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. Thank you for your kind recommendation and we look forward to the opportunity to be of service again soon

"Another great stay!!"

5
18/06/2018

I reviewed this hotel 4 years ago when I went for the first time and felt the need to review it again in my second stay mostly because I think its rare when you return to a place after many years and it meets or exceeds your expectations. This place is an excellent choice for a family in the area to visit local parks and attractions. It's in a great location right off he highway and offers an awful lot. The rooms are great, beds comfortable and overall it is extremely clean and well maintained. With the 1000s of square footage of stonework, its amazing how there are no weeds anywhere! My kids had a blast at both the indoor and outdoor pools as well as the various games around the property. Seeing as management does read this on occasion, I would say that the hotel is missing out on a service opportunity. When the pool gets crowed, there are just not enough waitresses and/or bartenders to keep up with the demand. I can say that myself, as well as the people around us would have ordered more drinks/food had the service been faster. And I wouldn't blame the staff. They were hustling but there was no way to keep up with the crowd. Overall another excellent stay and I'm sure we'll be back again!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for making The Eden Resort & Suites your destination of choice and allowing us the opportunity to take good care of you.. I am so pleased to hear about your positive experience. Your generous praise is a reward in itself and is especially gratifying that you felt so well taken care of by our staff. Your kind comments serve as a lovely example of the enjoyment we bring to our guests' experiences by doing what we do best. We want to continue to be your hotel of choice and look forward to the opportunity to serve you again.

"STAYCATION..."

5
18/06/2018

we live in Gettysburg but wanted a quick weekend away. I had my prom at the Eden 20 years ago and wanted to check it out again. The hotel was very clean and my kids had fun in the outdoor/indoor pools. We had a room overlooking the indoor pool and my 2 year old enjoyed watching people when we went our room. Food is great and hotel staff is very friendly. We plan on visiting again soon for a long weekend.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
It is with heartfelt sincerity that the entire staff of the Eden Resort & Suites thanks you for the opportunity of allowing us to be of service. I am so thrilled to hear that you and your family enjoyed all the amenities we have to offer, and that you were able to have a , relaxing stay with us. We look forward to welcoming you again soon.

"Awesome Pool for the Kids"

4
11/06/2018

We stayed here for 2 nights with our two small children. I was pleasantly surprised with this Hotel. It really did feel like a resort. After a long day of Dutch Wonderland and the Farm we were able to come back and relax outside for a while. The kids had a ball playing in the pool and playground areas. My wife and I also enjoyed ourselves with the poolside waitress service. The service outside was a little slow. There was a full house and only two waitresses serving the entire pool area. Here's a tip, bypass the waitress by calling in your order order directly using the house phone outside. The only downside to the Hotel is that it's located right off a highway. This didn't bother us at all during the day. In fact I didn't even notice the noise until the pool shutdown at 10:00 PM. We couldn't hear the noise from our room either, but we could from the balcony. It wasn't a show stopper for us and we will be back.

"Great Getaway!"

5
04/06/2018

The Eden resort was a perfect 2 day getaway spot. The hotel was super clean and the staff very friendly. Enjoyed the indoor pool but there was much more to offer at this hotel. Adult friendly with their Adult only wing. The wing was super quiet and relaxing. Enjoyed the breakfast buffet and dinner at Garfield's. Overall, a pleasant and relaxing experience.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We are thrilled to learn that you had an amazing stay with us at the Eden Resort & Suites , enjoying many of the comforts and activities we have to offer. We are delighted that you found our staff to be friendly as they work very hard to ensure all of our guest have memorable experiences. On behalf of the staff and management of the Eden Resort and Suites , we look forward to seeing you again soon!

"excellet place to stay in Lancaster"

5
02/06/2018

Me and my wife went for a Memorial weekend gateway. This Hotel is only 8 min from Lancaster downtown and 15-20 min to many attractions. Our room and the hotel in general was very clean and the staff were very friendly. I totally recommend this hotel for couples and families.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We thank you for taking the time to share your wonderful 5 star guest experience at the Eden Resort and Suites.We are thrilled you enjoyed your getaway ..Your kind comments serve as a lovely example of the enjoyment we bring to our guests' experiences by doing what we do best... We want to continue to be your hotel of choice and look forward to the opportunity to serve you again.

"Great for families"

4
31/05/2018

We stayed here in the summer and the pool really came in handy. We spent quite a bit of time at the resort utilizing the pool (and the great kids area) and the restaurants. Good proximity to Dutch Wonderland and other area attractions. Only downside is some suite rooms face the highway, which can be unpleasant at night if you are a light sleeper.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your recent experience at the Eden Resort and Suites . We appreciate your feedback, both positive and constructive.. As a proactive step to minimize noise we do have white noise machines in our villas near the highway. We are delighted that your family enjoyed our pools and outdoor kids activities.during your visit . We trust The Eden Resort & Suites will be your hotel of choice for future visits and look forward to the opportunity to serve you again soon.

"A clean, beautiful resort near all of Lancaster and its offerings."

5
31/05/2018

The area is nice and building up with many upscale shopping stores. It has a cute downtown with quaint stores as well. The resort is situation between the old and new, making it a perfect place to come stay. Indoor and outdoor pool, half basketball court, tennis courts and beautiful rooms with many options of the style of room to fill your needs. Spacious and extremely clean. The hotel staff is really kind and helpful. We love coming here and finding everything clean and a pleasure to stay.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
It is with heartfelt sincerity that the entire staff of the Eden Resort & Suites thanks you for the opportunity of allowing us to be of service. I am so thrilled to hear that you so thoroughly enjoyed all the amenities we have to offer, and that you were able to have a peaceful, relaxing stay with us. We look forward to welcoming you again soon.

"Been coming here 40 plus years"

5
31/05/2018

My family started coming here when I was a little girl and it was called The Treadway. We go twice a year now, Memorial Day and Labor Day with my parents, my brother and his family, my sister and her family and me with my family. It's our home away from home. The rooms and villas are kept so clean and up to date. All of the kids love Garfield's, especially at the outdoor pool. We eat at Arthur's in the morning for the buffet breakfast which has quite a selection. My oldest nephew who is 23 still comes, maybe not for the entire weekend but a night or two. This is my kids favorite place. We had to cut our trip to Barbados short so we wouldn't miss Memorial Day weekend. The past few years we started barbecuing on Friday night at the outdoor grills. We always have a wonderful time there. The staff is so pleasant and helpful and many of them have been around a long time.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We were delighted to read your wonderful 5 Star review of the Eden Resort and Suites, and are honored that you feel that we are your home away from home for your annual visits .. It is our pleasure to welcome each guest with warm, sincere gracious hospitality and to ensure that their visit fulfills their wishes for rest, relaxation and enjoyment. On behalf of all of us, we look forward to serving you again

"Business Trip"

4
30/05/2018

The bed was like sleeping on cement. Horrible. However, the adults only floor and the housekeeping balanced this out. Excellent room and service. Room service was quick and affordable. Updated decor and clean accessories.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your recent experience. I appreciate your feedback, both positive and constructive, and have shared this with the team. We want to continue to be your hotel of choice and look forward to the opportunity to serve you again.

"Home away from Home Eden Rocks"

5
29/05/2018

We love coming here at least twice a year. We come with friends. Our children are 8 and feel very comfortable walking around by them selves. The indoor pool is so nice and clean. The property is beautifully maintained. The employees and so nice and helpful. Each time we leave we plan our next trip back. The beds are very comfortable too.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
It is with heartfelt sincerity that the entire staff of the Eden Resort & Suites thanks you for the opportunity of allowing us to be of service. I am so thrilled to hear that you and your family so thoroughly enjoyed all the amenities we have to offer, and that you were able to have a fun land relaxing stay with us. We look forward to welcoming you again soon.

"Wish more Hotels were like this"

5
23/05/2018

The people who designed this hotel had their guest in mind from the “Adults Only Floor” to the electric car parking spaces. Rooms come with a bathrobes to printers. They seem to have thought it through. My wife and I will make this our destination hotel for this area.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for this terrific 5 star review of the Eden Resort and Suites .We are thrilled you enjoyed your stay and hope that you will choose The Eden Resort again when your travels bring you back to Lancaster. . Thank you for taking the time to post this great review, we sincerely appreciate it.

"Beautiful Resort"

5
23/05/2018

Excellent place to stay when you are in Lancaster! It's very clean, rooms are spacious and beautiful. Indoor pool is great! We didn't get to use the outdoor one due to weather. They have a cute playground for children we saw when walking the grounds. Reasonable prices for your stay and they offer special packages that make it even more affordable. We will definitely plan to stay again!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will have the opportunity to visit us this summer and take advantage of our beautiful outdoor pool .

"Great resort for families"

4
22/05/2018

Stayed here a number of times over the last 7 years - always a joy to come back - all the family from 1 to 64 enjoy it. Lots to do with the resort - attractions are close by as well. Prices are reasonable for the quality of the rooms and facilities

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for this wonderful review and for your great recommendation of our hotel to others! I'm so glad that we met your high expectations. Hopefully your travels will bring you back to Lancaster soon and we will have another opportunity to be of service to you

"Do not stay Friday or Saturday during prom season."

4
18/05/2018

Hotel is very nice and good location for Amish country and Lancaster but many rooms overlook ballroom which held proms to 10:00pm both Friday and Saturday. The noise level was unacceptable. We were given 15% discount after complaining to management. The hotel was full so we could not change rooms.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to write about your recent experience. I am disappointed you did not enjoy your stay as a result of the event held in the hotels beautiful atrium courtyard event space. As a result of the fact that this popular event space has a few guest rooms overlooking the space the hotel strictly enforces event ending times no later than 10 pm from September-May and 9 pm June- August. The hotel makes every effort to ensure guests are aware of this in advance of their arrival so that if the ending time is a concern to them we can find more appropriate accommodations throughout the rest of the hotel. Thank you again for bringing this to our attention and we hope you will allow us the opportunity to regain your trust on a future visit to this area

"The “Last Resort”"

1
15/05/2018

We were visiting Lancaster for a wedding. This was one of the hotels with rooms blocked off for the wedding. What a disappointment. The place is nestled between a main street in Lancaster and the interstate. The noise from the roads was bad enough, but we could hear every utterance from our neighbors, and we had 4 neighbors. We were staying in the brand new “villas” which were right on the highway, and the grounds were not even finished. In the rain, everything turned to mud. In addition, when we heard the term resort, we thought it would have all of the amenities of a resort, such as a spa. All it really had was a pool. It was just a glorified motel. We checked in, upon entering our room and hearing all of the noise from the adjacent rooms and roads, we promptly checked out!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We were disappointed to read your review of the Eden Resort & Suites and apologize that your Villa suite did not live up to your expectations. The recent rains did cause us some delay with the landscaping and installation of new sidewalks in the Villa area as we prepare for the upcoming summer season. Our central location in Lancaster, next to Interstate 30, allows our guests to have fast and easy access to all of the area's best attractions and we do take extra precautions to help minimize any noise for our Villa guests such as white noise machines and double windows panes. The Eden Resort is a family oriented resort with indoor and outdoor pools and numerous family activities such as putting green, lawn bowling, Shuffle board, Basketball courts, Kids play ground and Water Park. We apologize that we did not live up to your expectations during this visit and hope you will allow us the opportunity to regain you trust on a future visit to Lancaster.

"This Hotel is Stunning!"

5
13/05/2018

I was in the Lancaster area to run in a race. During my time there, I stayed at the Eden Resort. The property is stunning. We were upgraded to the Villas. The Villas are stunning, clean, and have everything you need. The resort is close to all kids of shopping, Dutch Wonderland, and dining. If you are in the Lancaster area, you should definitely stay at the Eden Resort.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for your review of the Eden Resort and Suites. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we value your feedback. We look forward to our next opportunity to be of service.

"Beautiful Hotel!"

5
13/05/2018

I had the opportunity to stay at the Eden Resort for one night last weekend during a short trip to Lancaster. Thank you to Bob the Manager for upgrading us. The Villas are outstanding - two bedrooms, two bathrooms, kitchen area, living room area and so much more. The hotel is stunning. The staff was very nice and helpful. If you are in the Lancaster area, you really should stay at the Eden Resort.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We thank you for taking the time to share your 5 star guest experience at the Eden Resort and Suites.. It will be our pleasure to welcome you back on your next visit to Lancaster. With gratitude, The Eden Resort and Suites Team

"Wedding weekend"

5
11/05/2018

The eden was the perfect location for our wedding Weeked stay. We had a 2 room premiere suite. Perfect for the bridal party to gather. Would highly recommend this resort for any stay in lancaster. Suite perfect for family as it has full kitchen including dishwasher

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your wonderful experience at the Eden Resort and Suites. We are pleased to know that you chose our resort to celebrate this special celebration. We look forward to continuing to help you make great memories and celebrating many more anniversaries in the future..

"Eden Resort"

5
10/05/2018

This is an awesome hotel Best of the Best Great for business or if you are planning a vacation to Lancaster The entire staff are professional and friendly Would highly recommend this property to anyone

"Wedding stay"

5
07/05/2018

This was the nicest hotel we ever stayed at . We would definitely go back . This hotel is a great resort with beautiful pools , restaurants , and great breakfast . It's in a perfect location to enjoy Lancaster Pennsylvania .

"Keith Krick "

5
06/05/2018

Had dinner last night at Garfield's, the hickory chicken was amazing and our server Delina was very busy but still gave us top notch service. Would recommend this place to anyone anyone that stayed at the Eden resort. Great location and service all around

"Wonderful stay!"

5
06/05/2018

As usual this property does not disappoint! When traveling to the Lancaster area, The Eden is always our choice for lodging! Stayed in the Gettysburg Suite and it was fabulous. Looking forward to returning to this resort again.

"Beware Construction Zone"

2
04/05/2018

We have stayed here previously and really enjoyed it. However, we arrive today to discover the Villas are a construction zone. We are quite upset as there was no notice that any construction would be going on, much less that they would be tearing down the entire building next to us. I took my children here to enjoy some fresh air outside and instead they are breathing in construction dust. We expected a luxury resort not to be tripping over orange cones. The water activities are not yet open and a bunch of teenagers have taken over the playground, so my little ones can't play anyway. Also, our room is considerably smaller than out last stay despite being the exact same room type.

"Great place to stay in Lancadter"

4
04/05/2018

We go for swim meets in the area and everyone really loves it here. It's clean and rooms are very big. It has separate apartment type rooms. A very nice pool and good breakfast. I would recommend for sure.

"Wow!"

5
02/05/2018

The best place I have ever stayed! We went with friends for a college visit to Lancaster Bible College. We could not have picked a nicer place to spend the night! Beautiful, wonderful staff, great food, lovely rooms, cozy beds,relaxing hot tub and chocolate!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
I would like to personally thank you for sharing your experience here at the Eden Resort and Suites .. Your kind description as to what one can expect when visiting our resort is highly appreciated, as were your positive notes about the service staff. I am very proud of our team members and their efforts to extend friendly and gracious hospitality to our guests. I was also pleased to read that you found your room very comfortable. Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort when your travels bring you back to Lancaster PA...

"Beautiful place to stay"

4
30/04/2018

Stayed here using THe Girlfriend Getaway Deal Awesome room..plus breakfast..plus huge dinner But...Can't afford to stay here without the deal. Too pricey for me. But the deal made it so affordable so it was treat for me and my friends

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
, Thank you for your recommendation and taking the time out to share your review. It was a pleasure to have hosted your visit! We look forward to welcoming you back soon.

"I've stayed at better"

2
27/04/2018

Don't get me wrong... The property at Eden Resorts is beautiful. Unfortunately, that's about where the good ends. The check in process took way too long. Also, the front desk had no personality. We got to our room and I think they get good reviews because of how everything is decorated and newer, but I was not impressed with whoever was doing the cleaning. We had dirt on our floors and a plastic tag from a new shirt that was not ours. The shower pressure was terrible. On the first night we decided to eat at Garfield's (The restaurant with the hotel) and first they brought out the wrong meal, then they brought out my correct meal and nothing for my husband. We ended up sharing my meal and eating extremely late (8pm)... The server was very apologetic, and she gave us free dessert and didn't make us pay for anything which was super nice, but it just seemed like nothing could go right. We could hear a dog barking in our room one night too. I know walls are thin in hotels, but was just not impressed with anything.

"Outstanding Suite Stay"

5
24/04/2018

We stayed a total of 4 nights in the amazing Gettysburg Suite. This room was huge 2 bedrooms (1K, 2Q), 2 FULL baths,including walk-in shower in the master bedroom. You enter the suite through double doors to a beautiful living room with a fireplace, large sectional couch and work desk. The kitchen looks new and includes a glass top table that seats 6, full sized refrigerator, stove top, oven and microwave. You could not ask for more. My wife is a neat freak and the room was over the top clean. We are a party of 4, 2 adults and 2 teen boys. There was plenty of room for all of us, it felt just like home and maybe a little nicer. There was even a full sized washer and dryer in the suite and we were happy to use it. The Eden was one of the finer hotels we've stayed in traveling all over the USA and beyond. Staff was pleasant and responsive to our requests leaving extra towels when we asked. I am guessing there are 4 suites of this size and configuration that are available to guests here. These suites are the biggest and best on premises and it is worth booking them well in advance, if possible

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for the outstanding 5- Star review of your stay at the Eden Resort and Suites.. Your review is a pleasure for us to read and we are delighted to learn that you enjoyed your accommodations with us as our suites are truly first class. .We look forward to serving you again when your travels bring you back to Lancaster Pa.

"If you intend to eat in your room/suite this hotel is probably not for you."

2
24/04/2018

If you intend to eat in your room this hotel is probably not for you. We rented a suite with a kitchenette and checked out with no issues. However, when I got my credit card bill I noticed an additional $250 charge. I called the hotel to inquire and was told the charge was for "eating in the room". I explained that my room was a suite with a kitchenette so it was understood that we may eat in the room. There was no clause in the contract that we should not eat in the room. There was also nothing unusual about the food we ate. I have learned that other visitors that week were also charged the same $250 penalty. Apparently, the manager that week was in a strange mood. When we called to straighten this out with the manager he refused to take the time to explain himself and was obnoxious, to say the least. We called our credit card company and they immediately reversed the charges but that is not something I appreciated doing.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for your recent stay at the Eden Resort and Suites. To clarify, the $250 fee was not charged for eating in your guest room, but for the extras expense and labor incurred by the hotel to deodorize and clean the room. Cooking in a guest room without proper cooking/exhaust equipment, results in lingering odors that permeate the rooms furnishing, drapes, bed spreads, carpets and furniture upholstery. The cleaning of these items can take several days and cause the room to be removed from the hotels inventory during that time. The Eden Resort & Suites has numerous suites and villas with full kitchen facilities that have exhaust fans to help minimize and remove cooking odors. Many of our long term guests, and guests with families, specifically request these room types so they can prepare meals in the room. The room you occupied was not set up nor meant for cooking , as there is no range or exhaust fan. For the safety of all guests and for your convenience we ask that no outside appliances be brought into hotel rooms without first receiving permission from the hotel.

"Nice overnight stay for a wedding"

4
24/04/2018

Nice place in a good location. Stayed overnight for a wedding close by. Nice room and property. Refrigerator in the room wasn't working and neither was the light behind the chair in the corner of the room. Small things that add up and shouldn't happen in a resort with the reputation this one has.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to share your review with us . Your comments were noted and our maintenance department has addressed the issues you had in the guest room that you were kind enough to bring to our attention. We hope that you will allow us the opportunity ti regain your trust .when your travels bring you back to Lancaster PA.

"exceeded expectations"

5
23/04/2018

Returned to Eden. Put in a suite with queen beds and the coveted walk in shower. Staff went out of its way to accommodate mobility issues and provide, as usual, outstanding customer service. Anita was awesome! The Sunday Champagne Buffet was superb, as usual. Server Sid and his assistants Chris and Steve provided excellent service from start to finish. Love it here. Can not wait to return! Already looking to book a package deal.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for your review of the Eden Resort and Suites. I am pleased to hear you enjoyed your stay with us. Our staff takes great pride in creating memorable experiences for our guests, and we value your feedback. We look forward to our next opportunity to be of service.

"Front desk was awesome! Thank you Opal!"

5
17/04/2018

Hi there! We booked on Hotels.com and they never send our reservation to the hotel, so Opal took charge of figuring it out and go us into our room fast as she could and was so kind and great to work with. Will stay here again cause of the customer service we got, also want to return again when summer hits to play pool outside!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for your kind 5-Star review of the Eden Resort and Suites . We apologize for the inconvenience you may have experienced with your reservations but were delighted to hear that Opal took charge and quickly fixed the situation for you. Our staff takes great pride in providing our guests with the highest level of gracious hospitality and we are glad you were able to experience. that . Thank you again for taking the time to share your experience. . We look forward to the opportunity serve you again soon. . All the Best

"Nice family resort"

4
15/04/2018

Spent 3 nights recently at this very nice family resort. We found the premises and rooms clean. The beds in our double queen room were very comfortable. The room was very clean upon arrival. Overall the resort was very nice. Very family oriented. There are indoor and outdoor (not open for the season yet) pools. There's also a sprinkler area and wading pool, also not open yet. 2 Restaurants and a lounge on premises. There are several banquet/meeting rooms. There's also a large "event" space in yhe middle of the resort. A lot of the inside rooms look out on this space which was used for a wedding ceremony and subsequent party while we were there. It was also used for the Easter Brunch buffet, which was excellent. The staff at the resort were all very pleasant. One of our rooms had a small issue and they came very quickly to resolve it. There are regular rooms, suites and villas which are located in several separate buildings. The villas also have working fireplaces. It is also pet friendly This resort seems to be a place for destination events like weddings and family reunions making it busy at times. All in all a very nice place, especially for families. We would return when in the area.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
I would like to take a moment to personally thank you for sharing your experience. Your kind description as to what one can expect when visiting the Eden Resort and Suites is highly appreciated, as were your positive notes about the service staff. I am very proud of our employees and their efforts to extend friendly and professional service to our guests. I was also pleased to read that you found your room very comfortable. Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort when your travels bring you back to Lancaster PA...

"Amazing Stay - Amazing Staff"

5
13/04/2018

The hotel is really well maintained, even though its a little old. I wanted to point out an employee, Anita Midgley. I spoke with her one morning (stayed for a week) and I watched how personable and helpful she was to every guest. She gave awesome recommendations on local places to try out and super friendly!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We thank you for taking the time to share your 5 star guest experience at the Eden Resort and Suites.. It will be our pleasure to welcome you back on your next visit to Lancaster. With gratitude, The Eden Resort and Suites Team

"Great Location; Kids Love it!"

4
12/04/2018

We stayed in a 1 bedroom suite... the smallest suite they have, but BIG (500sqft) enough for the 4 of us stayed VERY comfortably. Service was very good. Everything was in working condition. Rooms are clean and well maintained. Indoor Pool, Sauna, gym area is not small. 3 on site restaurants. you can even order the food and have them deliver to the pool....wow! We travel quite a bit and for the location, size, quality and amenities, the price is GOOD!!! One small problem, the room was not ready at check in time. they were 1 hr late. But the front desk compensate a free buffet breakfast for the whole family, without us even ask.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
What a wonderful stay you had at the Eden Resort and Suites. We are pleased to know that your stay was enjoyable and look forward to many more opportunities to host you and your family

"Best Hotel In Lancaster"

5
11/04/2018

The Eden Resort is one of the best hotels I have stayed in for the price. It is the best Hotel in Lancaster. I frequently stay at this hotel for business and pleasure with my family. There are many activities at this hotel to keep you busy and have a wonderful experience with you family and friends. If you have a large group I have been booking a conference room and they set it up how ever you like and offer great services. I already have 3 upcoming stays booked The staff is elite !!!!!!!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for posting your review of the Eden Resort and Suites. . We take great pride in delivering friendly, professional service to all our guests, so we especially appreciate your complimentary remarks about our associates. It was great to have you here, we appreciate your support and patronage of the Eden

"Business or Pleasure - Well done"

5
10/04/2018

Though most hotel chains now seem to think check-in wants to be handled by an app, hospitality in my mind starts as with the welcoming Human, at the registration desk. Eden did that well, and continued very good service and amenities throughout my stay. Check in staff explained the layout of the resort, with a map!, suggested best parking location, reviewed hotel amenities. (all especially important for a first time stay). The hotel is well maintained, and appears a recent eclectic contemporary renovation updated the property from its previous more traditional look. Regular rooms were very well appointed especially for the business traveler such as many USB power ports, a nice office desk, with scanner/printer in room. Towels, bedding etc. all very nice. The indoor pool is very nice, with some hotel rooms accessible to pool. Conference food was good. The only think the hotel needs is to be relocated to a beach or mountain properly, currently it appears land locked among parking and roads. But once inside, that is easliy forgotten. Hope to return when not on business. Accolades are well earned.

"Long weekend over Spring Break with family"

5
10/04/2018

We travel to Lancaster at least once a year with our two children and always stay at Eden. This year we visited for a long weekend over Spring/Easter Break. We centered our trip around Hershey Park being open. The hotel was perfect, we stayed at a villa, the bunk beds are perfect for the little ones. Although the pathways are under construction, it did not take away from our stay. Construction was minimal while there and it was still easy to get to/from the room. The indoor pool was a huge hit with both the adults and kids. Ryan, the pool attendant helped keep things in order, made sure kids stayed out of hot tub, chairs were available, etc.. We also made sure to stay for the Champagne Brunch on this visit and that did not disappoint either! Erik, our server was fantastic, chatted up the kids, and made us feel very welcome. You can tell the Eden is reinvesting their money with all of the improvements going on. From the first time we stayed there until now, it's like a brand new resort. Can't wait to be back!

"Our one night stay"

5
06/04/2018

We stayed here only one night to attend a family wedding. The staff were nice & helpful, our villa outside the main building was super comfortable and clean, although they have construction going on outside. The wifi didn't work but no biggie and the next day Easter buffet was amazing, loved the variety of foods & desserts. Definitely recommended...

"We keep coming back!!"

5
05/04/2018

My husband and I have been coming to this resort for years. We usually visit 1-2 times per year. The staff is always professional and the resort has so much to offer. The indoor pool is lovely and the breakfast buffet is divine, with lots of choices for picky eaters. The location is great and there is never any problem getting parking in the large parking lot. We especially enjoy staying in the adults only section of the hotel, since it is so quiet and peaceful. The rooms are very spacious and clean and has everything you need. We will be back again!!

"Best Western Hotel Eden is the Best"

5
05/04/2018

Great experience during our stay. Very good food and service. Indoor pool and the sitting area was always clean. Pool water was heated. Room was excellent with clean bath area and great shower head, Property was very clean and staff were excellent. Good dollar value when you check out their packages.

"Loved this hotel"

5
04/04/2018

We absolutely love this Hotel. I stayed here a few years ago and made sure to go back why we went to Lancaster again. They go above and being to make you comfortable. And the prices are amazing. I highly recommend this Hotel

"Gorgeous hotel with excellent service!"

5
26/03/2018

This hotel was beautiful, clean, and had friendly staff! You will not be disappointed if you stay here. They had amazing communication through text and email for easy check in, check out and just to see how we were doing during our stay. I was so impressed with everything!

"Top Notch!!"

5
22/03/2018

Very, very satisfied in all aspects of this motel. No problems whatsoever. Would highly recommend staying here while visiting Lancaster area. Easy access Plenty of parking. Very well maintained and appealing.

"Perfect!"

5
21/03/2018

I came to Lancaster to go shopping with friends, and I was thrilled to discover the special package deals offered by Eden Resort. The resort was conveniently located to the highway and also the shopping areas. I was impressed with the quality and variety of both the dinner and breakfast buffets. The room accommodations were very nice and the bed was extremely comfortable!

"Really nice"

5
19/03/2018

There's honestly nothing I could find that I disliked about the Eden Resort. The rooms are clean, the staff is friendly, and the beds are comfortable. The only things that was weird was that the cleaning staff wouldn't fold out top sheet on the bunk bed (in the villas). Would definitely come back if I'm in the area.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for the outstanding 5-STAR review of your stay at the Eden Resort and Suites. Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your exceptions and that you enjoyed our accommodations.. We look forward to serving you again when your travels bring you back to Lancaster Pa.

"Beautiful"

4
18/03/2018

We stayed here a couple years ago for a couples trip. We decided to take our kids back. There is a beautiful pool and a restaurant onsite, so you really don't have to leave! We stayed in the three queen suite which was beautiful. The only issue was that we were on the first floor in the main hall from the lobby and it was exceptionally loud there. There was a wedding, so all of the guests walked by our room after 11, we probably got woke up 3 or 4 times. Also in the morning when other guests were leaving. I'd request a room further away next time.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for posting your review of the Eden Resort and Suites. . We take great pride in delivering friendly, professional service to all our guests, We are also happy you loved your accommodation . Please let us know on your next visit that you would prefer a room away from the main lobby and we will gladly accommodate your request.. Thank you again for your kind review and we look forward to the opportunity to serve you again in the future .

"Great place!"

5
12/03/2018

My family and I stayed at Eden resort for the second time, this weekend. It was my birthday weekend and we were attending a Sight & Sound theatrical production. The hotel is very convenient to this venue. This time we stayed in a 2 bedroom villa (2nd room had bunk beds). Where as last time we were in a 2 queen bed poolside room. We had a fabulous time. From check in up until the time we left the staff was very accommodating and professional. We didn't run into any issues whatsoever. In fact prior to arrival I called about an early check in and I was able to check in a whole 2 hours early. Also on the day of check out we were able to still use the facilities (pool etc) the entire day! The villa itself was quite spacious & clean and just what we needed for our family of 5. There was a king bed as well as a sofa bed and a bunk bed. We are surely going to return in the near future!

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Congratulations on your recent Birthday and thank you so much for choosing to spend it with us at the Eden Resort and Suites . We love being able to help our guests celebrate the major milestones in their lives and we are delighted to hear how highly you thought of our guest accommodations.. We sincerely hope to help you celebrate many more birthdays in the years to come. Our best wishes to you and Thank you for staying at the Eden Resort and Suites

"Great Property - Friendly Staff - Lot of Amenities - Highly Recommended"

4
11/03/2018

Super facility for business travel - the 3rd floor is adults only, each room has its own printer. The staff is friendly and very helpful. There are on-site restaurants and bar. Convenient location to downtown Lancaster.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for the outstanding review of your stay at the Eden Resort and Suites.. Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to serving you again when your travels bring you back to Lancaster Pa.

"wonderful"

5
08/03/2018

are couples retreat is held here mostly every year and it never gets old the service is awesome and we are already gearing up for next year. The staff is courteous and attentive the rooms are clean and spacious and they have the best breakfast buffet ever.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for the outstanding 5-Star review of your stay at the Eden Resort and Suites Your review is a pleasure for us to read and we are delighted to learn that the service provided by our associates surpassed your expectations. We are thrilled to share your compliments with our entire team to recognize them for a job well done. We look forward to serving you again when your travels bring you back to Lancaster PA. .

"Best value in Northeast"

5
04/03/2018

What is your traveling alone for business or for the family of 6 to 8 this hotel checks all the boxes. Excellent room selection. Excellent staff. Excellent food. Great location. A real winner anytime of the year

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
I would like to take a moment to personally thank you for sharing your experience. Your kind description as to what one can expect when visiting the Eden Resort and Suites is highly appreciated, as were your positive notes about the service staff , our food and great location.. I am very proud of our employees and their efforts to extend friendly and professional service to our guests. Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort & Suites when your travels bring you back to Lancaster PA.

"Awesome weekend."

4
04/03/2018

A great gem in Lancaster. Only 10 mins away from the city and within a half hour of Lititz. The rooms are beautiful, clean and the service out of this world. The restaurants on site are a class act! I've been going to Eden well over 10-years and never had a bad stay. Its like a good wine gets better with time.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for posting your review of the Eden Resort & Suites . We take great pride in delivering friendly, professional service to all our guests, so we especially appreciate your complimentary remarks for our associates. We are also happy that you also enjoyed our great restaurants . Thank you for your repeat business we are delighted that you have become a loyal fan of the Eden Resort .& Suites . We look forward to future opportunities to be of service .

"Great Room"

4
04/03/2018

We stayed here for a volleyball tournament at Spooky Nook. Only a 10 minute drive and so much around. We stayed in one of the King Jacuzzi suites outside of hotel...SO NICE! A lot of room, so clean, lots of towels and a nice fireplace. The only draw back was we had to walk outside to get to main hotel and parking was limited. Easy check in and check out. Would definitely stay here again.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you so much for taking the time to post your review of the Eden Resort and Suites . We are pleased to hear you enjoyed your stay with us .Creating memorable guest experiences is what our staff takes great pride in.. We look forward to our next opportunity to be of service..

"Great stay"

5
04/03/2018

Excellent food with the staff being especially attentive to those in our group with dietary restrictions. Fantastic event coordination. The room was clean and spacious. I wanted to give special thanks to one of the staff, Christopher, who made my night by singing and dancing with me to some old movie theme songs.

Greg G, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
We thank you for taking the time to share your 5 star guest experience at the Eden Resort & Suites . It will be our pleasure to welcome you back on your next visit to Lancaster Pa.. With gratitude, The Eden Resort & Suites team .

"Event was nice, room just OK"

3
25/02/2018

We came here for a wedding. Asked for early check-in, and despite the notification that we'd receive an email as soon as our room was ready, we got no email. Went to front desk during the event, our room was ready. Front desk staff nice. Would have been great to have gotten the email since I had pre-checked in already. Parking dicey. The event venue was quite nice. Food was good, drinks were well poured, staff was nice (special props to Christopher who took care of our table). Convenient layout and overall quite well done. When we retired to the room though, it was just OK. Nice layout, interesting touch with a printer being on the desk (but who prints in a hotel room?). The bathrooms were undersized, barely any counter space. Water pressure was weak. Night light in the hallway way too bright, had to try to cover it in the wee hours of the morning. A/C did not cool the room adequately. We had it as low as it would go- 66 degrees - and we were still hot overnight. Wife complained about the pillows, poor quality. Wish the rooms were as nice as the main facilities.

Bob M, Guest Relations Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Thank you for taking the time to provide us with your feedback on your recent stay at the Eden Resort and Suites . We were disappointed to hear about the issues you had with your guest room, as this is certainly not the experience that we want any of our guests to encounter, nor is it feedback that we hear often. Please accept our sincere apologies..I have shared your comments with our management team so that they can work to make the necessary improvements. We hope to have the opportunity to welcome you back in the near future so that we may restore your faith in the Eden Resort and Suites Bob Morgantini Assistant General Manager .

"Comfort & Care Outshine Minor Annoyances"

4
25/02/2018

My husband and I booked a night at the Eden Resort as a belated Valentine's Day getaway. We chose a King Studio Villa and ordered chilled champagne and chocolate-covered strawberries when we made our reservation. We checked in with a friendly guest services person and were directed to our room. The villas are separate from the main building, have some construction going on as they're renovating, and some of the decor is currently a little outdated. BUT our room was mostly clean, the fireplace was in working order, the room was set up nicely, and the cold champagne and chocolate-covered strawberries were waiting our arrival. There was no log in our wood-burning fireplace (they say they provide one) so my husband utilized their text-messaging concierge service and they responded quickly and brought a Duraflame log and matches right over. Three other minor complaints: traffic noise (we were right next to the 30 bypass) and noise from our upstairs neighbors (floor creaking when they walked in their room, and you could hear their toilet flush and water run loudly). The WiFi was spotty and it was near impossible to connect. However -- the TV had lots of great channels and you could pay to watch movies that are still in theaters, the fireplace was an excellent luxury, and the bed was SUPER comfortable. The shower, vanity, and bathroom amenities were very nice, too. We also ordered a room service breakfast, and it was delivered promptly and the food was great. We were granted a 1-hour-late checkout for free when we requested it at check-in, so we had a nice relaxing morning. We would definitely stay here again and recommend it as a relaxing getaway! We didn't get to take advantage of the indoor pool and being February we didn't get to see what the outdoor pool and splash pad are like, but we have a 4 year old who would probably enjoy that in the summertime. It is probably a great place for families as well as couples!

Bob M, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
I would like to take a moment to personally thank you for sharing your experience at the Eden Resort and Suites .We are glad that you enjoyed your special Valentines get a way in one of our beautiful Villas. We are pleased that you will back to enjoy the resort again and we greatly appreciate your willingness to recommend us to others . Please be assured that we value your time to post your review and we look forward to the opportunity of welcoming you back to the Eden Resort and Suites a when your travels bring you back to Lancaster PA.

"Only place we stay at while in Lancaster. "

5
18/02/2018

This is my second visit to this property. Everything is great. Clean, Nice Staff, They even had a fan for me since i need some noise to fall asleep. I also forgot my shaving cream and the front desk had some. Thank you Eden a job well done.

"Wonderful not one bad thing to write about !!!??"

5
15/02/2018

Exceptional customer service, many things to do, great restaurants, amazing pool, spacious rooms, a lot of closet space, rooms are well lit. Disney resort nope! Eden resort... the experience was so great i had to apply for the platinum club membership. I will definitely be back already preparing for Memorial day weekend. My husband, son and I allll had a fun memorable experience. Thank you management for your hospitality, customer service and kindness. Every employee greeted us even the ones in passing!

"Na Convention/Delightful Weekend Getswau"

5
12/02/2018

We had previously stayed at Edens Sister Resort Property Best Western Premier Central (previously highly reviewed) And we couldn't have been happier here! This resort year after year is spotlessly clean! And I mean nothing out of place! The staff is excellent! Check in process a breeze. The bellman by The Name of Greg. Is awesome at his job. He welcomes you. And gives you a outstanding first impression. So polite. Friendly and helpful. Our suite 323 was beautiful and spotless. Housekeeping definitely does there job. The only negative, Was Fri night a collegiate learning conference was going on. And the way to noisy through out the night. I spoke with Mgmt Assistant GM Rob. What a gentleman he was! He apologized and comp us our first night. Our complaint was handled with understanding and empathy. Having traveled the globe extensively. I can tell you this is a rare thing to find a property that prides itself on putting the guests needs first! I highly recommend you stay here. And please try the breakfast buffet delicious! Outstanding Five Stars Plus we will return !! Sincerely Tabitha & Thomas Crabtree

"POOR Customer Service, Not Organized and TV not working in Rooms."

2
12/02/2018

Very bad experience, Got into room the fuse box was taped up and just go t painted and TV was not working, Left for Dinner got a call from manager said we had to switch to another room. Got back to hotel from dinner packed up and switched rooms. Got to new room and TV did not work there either. Had to wait for maintenance to show up and get the TV to turn on. Only had minimal channels due to TV not being hooked up correctly according to maintenance Hotel staff at check out DID NOT CARE even when I mentioned my issues. Even was the front desk person I worked with and Opel was the manager that would not even talk to me about my issues. She as aware of my concern just did not acknowledge I was there. POOR MANAGEMENT Parking by our room was very bad as well. I would not recommend staying there.

Bob M, Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Brian, I apologize for your experience and I am horrified if you perceived an I don't care attitude from one of our team members during your stay. that is not typical nor is it what we're about here at The Eden. We Pride ourselves on our Hospitality and Guest Focus and I assure you I will address this immediately. I would welcome an opportunity to speak to you in person so I may get more insight on this issue I did leave you a voicemail please give me a call at your earliest convenience I appreciate you taking the time in providing your feedback and I look forward to resolving this issue for you and building a long lasting relationship here at The Eden resort. Sincerely, Robert M Morgantini Assistant General Manager Eden Resort & Suites Hotel: 717-569-6444 Direct: 717-560-8453

"New, clean, cheap!"

5
11/02/2018

My wife and I hadn't visited Lancaster in quite a few years. The last time we visited, all the area hotels seemed worn out. We were pleasantly surprised by Eden Resort and Suites. The lobby was very new looking, with a modern feel. Our room was clean and comfortable. We booked a package price that included breakfast, which worked out cheaper than the room alone would have been and much cheaper than the other local hotels. The online check-in was simple. The waitress in the restaurant was very friendly. A great stay. I would highly recommend this hotel.

"WOW, an amazing resort in a great area."

5
10/02/2018

Better than it looks, and it looks really good. Rooms are outstanding, employees are great and very helpful. Restaurant and bar on site are top notch, really did not find anything that I could not give 5 stars to !

"Best peace of mind ever time off just me!"

5
08/02/2018

I have been going there for 15 years and never have I been disappointed the staff is amazing and my room was cozy and had everything I needed to relax fireplace beautiful lighting and oh so many amenities to say the least the breakfast buffet is great and the lounge and restaurant are amazing all in all a gem in the middle of no where please go there it will not let you down oh yes and the great Wilber chocolate bag as a gift well perfect will be coming back for years to come!

"Amazing!"

5
06/02/2018

This property was so much more than i thought it was going to be. The property is gorgeous. This place is 100% a must return to. Family's would love this property for all the amenities and different rooms types to make your vacation the best it can be.

"Decent hotel - Second time back"

3
01/02/2018

I brought my family here two summers ago. We had a decent time. Rooms were relatively clean, staff was relatively friendly, check-in process was a bit awful for many of the guests, including myself, but all in all, nothing drastically over the top nor drastically bad. We liked it enough that we decided to come back this past summer. Check in was a lot faster than the previous year, HOWEVER, that was because I was proactive. We got there a bit before check in time and was told that our room was not ready so we had to wait until the rooms were ready. The front desk told me that they would either text or call me when the room was ready so we waited by the pool. Check in time passed. Almost an hour passed and no text or call. I decided to walk up to the front desk and ask when the room would be ready. They told me it was ready already. Obviously I didn't get any text or calls so was a bit disappointed. Check in improved but I think overall, the whole system is probably a mess, considering my past experiences. Whoever is in charge of check-in needs to tighten that process up. Rooms were decent, staff was friendly, and pool was nice, although a bit crowded. Only two things they could have improved from this past summer's experience. One, our room was located near the back of the hotel. They told us to park in the back and unload there. That was fine. However, we could not find any bellman in the back. I had to hunt a push cart by the front desk and unload everything myself. Wish they would put at least one bellman in the back so he can help the guests out. I wasn't the only one doing that. Two, the service by the pool was terrible. The ladies that walked around to get orders were barely visible. Many times I saw them just standing around and not proactively asking guests if they wanted anything to drink or eat. On more than one occasion, I had to go after them and ask if I could order a drink or food. You would think if they were proactive, not only would the resort make more money, but they would get tips more often?? On one occasion, I tracked down a server and asked if I can order food. She straight up said she's going on break and told me to use the phone by the bathroom to order then walked away. Sigh. It's little things that make or break a fine resort. And this is a fine resort, but things like this makes us wonder if we want to come back, especially considering the price point at the peak of summer. We liked the place, but we'll have to seriously re-evaluate to see if we can get a better bang for the buck elsewhere, especially when it comes to service.

Bob M, Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to write about your experiences with us during the past two summers. I see you as I and many others who are in the middle of winter are thinking about the warmer days ahead and planning our summer vacations. We pride ourselves on being an excellent value to our guests, and if service is lacking no matter how great the facility the overall value suffers. We can assure you the items you described are some of the opportunities we've identified and are working on to improve before this upcoming summer season rush begins. I assure you if you choose to give us another chance you will be glad you did. some of the items we've been working on and addressing are guest check-in, poolside food and beverage services and improving followthrough on all our products and services. My name is Bob Morgantini and I personally guarantee these items are being addressed by our management and catering teams here at The Eden Resort & Suites Sincerely Bob Morgantini Asst. General Manager

"Don't judge a book by it's cover!"

1
31/01/2018

This Hotel is a joke! On the outside, this place looks beautiful. It used to be nice and one of the best in Lancaster. Something has changed, and this Hotel is struggling! The staff is disgruntled and not friendly. They are not helpful and they just don't care. I was told that their General Manager quit recently, which shows there is a clear problem with upper management. They spend their money in all the wrong places, the property looks nice at first glance, but the rooms are a disgrace. Rusty shower heads, pealing and bubbling paint in the bathrooms, dirty shower doors and stained carpet. Not worth it at all. Do yourself a favor and try a different Hotel!

Bob M, Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Jon S, I'm truly surprised and disappointed to read your comments regarding your recent stay, I assure you these at not our standards and I would welcome the opportunity to speak to you in person so I can get a better understanding of the issues you encountered. please reach out to me at your earliest convenience at 717-569-6444 ask for Bob. Sincerely, Bob Morgantini

"Great weekend respite"

5
29/01/2018

We were here with a group and have a fabulous time. Highly recommend the food and the ambiance of the ballroom. The food was amazing and beautifully presented. The pool was spotlessly. Lean and comfortable for swimming

"Joyful Gathering"

5
29/01/2018

Went there on a retreat and so many nice little touches. The place was immaculate, the room was large and comfortable. The thing that impressed me the most was that the snack shop and the restaurants were all reasonably priced and in line with what you might expect to pay for the food given. Service was beyond compare and really appreciated the chocolate on the first night of our stay. Pool, spa, sauna...what is not to like?

"Beware if you are allergic to animals! Ask questions!"

1
29/01/2018

We were not told that our room was a per friendly room and dogs / cats are frequent guests in this room. I have two boys with asthma who are highly reactive to dander. When I called the desk to inquire if this room has had pets in it, i was told yes and I was told guests are not made aware of this as they do not want to deter guests. This is absurd! There is a big difference from someone being afraid a room will smell of a pet odor and a person having a medical condition. Not only did I have a child who suffered an asthma attack but my other child wound up with a major skin reaction. I had to double both children's medication (both oral and inhaled and provide both with emergency inhaler). Additionally, we rented a villa weeks ago to accommodate a large party for our family weekend getaway so we could have the living room and kitchen as our space to have our family time after our day snow tubing activities. We were a party of 10 and had 6 in the villa and 4 in a 3 bedroom suite. After we discovered the pet infested villa that sickened my kids to the point of almost ruining our weekend and sending us the the ER, the management at the Eden offered to move us 6 of us to a smaller room inside the hotel. They said we would be able to move once we returned from our days activities but when I returned, they had already moved my room, accessed my belongings in my safe and moved all of the perishables from the full sided refrigerator from the villa to a refrigerator 1/4 of the size into the hotel. Needless to say, the food that we brought for that evening did not fit into the refrigerator so they placed it into a cooler bag with one small ice pack and all of our food was spoiled by the time we returned. This was our food for that evening as we knew we would be too tired to go out after a long day of snow tubing. So now we had to spend more money and waste time trying to find a restaurant to deliver food to our room. On a side note, our kids with asthma also have food allergies so this is also not an easy task. They also slid a bill under our door early in the morning and, despite my conversation with three staff members (including a manager) they did not adjust my bill to reflect the new room category which should have been $75 less for the one night. They made no attempt for service recovery and didn't offer to adjust the first night (which we did use the villa but “did not get what we paid for”). We are frequent guests of the Eden and have referred family friends to this “resort” but I am pretty appalled but the lack of customer service this time especially since this is a health issue leading to two children being affected. This is boardering on neglegance.

Bob M, Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Guest, Thank you for taking the time to let us know about your recent experience. Our goal at the Eden Resort is to meet and exceed our guests expectations regarding their stay. Obviously, we did not meet this goal during your visit and for this I apologize. Many of us know individuals with allergies these days, some of them very serious, and this type of occurrence should be preventable. We will certainly continue to work toward this objective. The hotel has been listed as "pet friendly" for many years, however only a very few number of rooms (8 out of 300) are reserved for guests with pets. And even though these rooms are specially treated and cleaned following each stay involving a pet, had we known that your children had severe allergies we would have certainly suggested a different room location. Your original room was a very unique room with a home-like kitchen with full size appliances, as well as multiple bedrooms and baths. If the hotel had not been full we would have gladly relocated you to another identical room immediately. I also apologize for the confusion during the move to the new suite. You have been a guest at the hotel on numerous occasions which tells me you know the quality of the product. Please feel free to contact me directly so that I may have a chance to talk with you further about your recent visit and hopefully convince you to try us again in the future. With the utmost sincerity, Bob Morgantini

"Love"

5
23/01/2018

This hotel is beautiful! The staff is so friendly and helpful. If your looking for a place to have a wedding this is a great spot!! I love coming to this hotel!! It's convenient to get to. Always clean. Rooms are very nice and spacious.

"Great Hotel , Stay out of Pool !"

4
22/01/2018

Love this hotel, have stayed here in the past. Our family and friends like booking poolside rooms and enjoying a respite from winters grip, close to home . This year was made unenjoyable due to the vast number of screaming children who were present from opening til closing. Perhaps a weekday visit would allow slightly less chaos . I love kids having 11 grandchildren, but some tranquility would be welcome .

"Great place for a get-away or scrapping weekend!!!"

5
22/01/2018

I was just here for a scrap booking weekend and found everything top notch. Our room was perfect and had everything we needed. Oh, and the reading lights above the beds are great! The room we were in for the scrapbooking was perfect....clean and bright. The food was wonderful. We had a buffet in Garfields and the Terrace. Everything was delicious and the hot food was hot and cold was cold - which always makes me happy. The staff could not have been friendlier or more helpful. I came home and told my husband, we need to go back for a get-away - I know he will love it as much as I did.

"Fabulous resort! Great place to get away!"

5
17/01/2018

Our room was a one bedroom premier suite. Excellent amenities, accommodations, and service. Anita Midgley was our front desk manager and went out of her way to please us, as always. Ashley, the bartender/server in Garfield's, remembered us from months ago. She was so pleasant and made us feel as though we were visiting friends. Christine S. in Arthur's restaurant, was also an extremely friendly waitress and took very good care of us.

"This place has it all"

5
16/01/2018

Stayed here 3 nights recently and found we had hit a treasure without even looking for one. We used the indoor pool, exercise room and 2 restaurants as they are first rate and why leave the premises in cold, icy weather. Our suite was huge and we used the extra space to have a belated Christmas exchange. Spotless too .Extremely friendly people on staff in all departments. What a find!

"Amazing!"

5
08/01/2018

This resort was nothing short of amazing! My husband and I were given this stay as a gift and we were amazed at the quality, cleanliness & features of the resort. We had an amazing room! We will definitely be staying here again in the future!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear ValeriaCeron3, Thank you for sharing your complete satisfaction regarding your recent stay with us at the Eden Resort and Suites. We appreciate your business and every opportunity to be of service :). Thank you for acknowledging our ultra-clean and comfortable accommodations, and our focus on every attention-to-detail. We are honored your experience has convinced you to stay with us again when future travels bring you back to Lancaster County, Pennsylvania and the Eden Resort and Suites. On behalf of all my Eden Resort colleagues, wishing you safe travels in your journeys --until we meet again! Kindest Regards, Mark Clossey, GM

"Nothing but the best!!!"

5
08/01/2018

We have stayed at this hotel numerous times. I can not say enough about this Best Western. It's beautiful!! The staff are the friendliest, professional and most accommodating in the industry. The amenities are wonderful. Rooms are beautiful, large and clean. I am just amazed every time we stay here how "perfect" this hotel is!!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, "Simply the best, better than all the rest", is what we aspire to be at the Eden Resort and Suites. It truly is our pleasure to read of your complete satisfaction and we appreciate your patronage over the years. Thank you for the confidence and trust you place in us. Exceeding your expectations each and every stay is our hospitality commitment because we passionately believe you deserve the very best :). We look forward to seeing you again sometime soon --"Happy New Year" from all of us at the Eden Resort and Suites! Warmest Regards, Mark Clossey, GM

"Why is this hotel evaluated that good?"

2
06/01/2018

The hotel is situated between a freeway and a gas station. We had a room to the patio. What we did not expect was that the patio was a big event location. So when we arrived there where lots of people having dinner right in front of our room window, later we could see and hear! the staff cleaning up. The hotel is badly soundproof. Our room was ok. The bath is very small. The bedspread on one our our beds was dirty, The TV was not o,k. but had a bigger screen error. The air con /heating is very loud we booked a room for 2 adults and w kids but only got 3 sets of towels. Parking was difficult as they blocked a lot of spaces for their renovation activities. I think we will try another place next time.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Mokimarble. Thank you for sharing your personal remarks regarding your uncharacteristic experience at the Eden Resort and Suites. We genuinely appreciate your insight which assists us in identifying areas of opportunity, so that we may continue to improve all aspects of the Eden Resort and Suites. I truly apologize for any inconvenience you and your family encountered. I have personally followed-up and am certain your feedback will help solidify our knowledge and training which supports our ultimate goal of exceeding your expectations. I am confident our Eden Resort team will improve and resolve all issues for the future. I have sent you a personal email through Trip Advisor and look forward to speaking with you directly. Please contact me at 717-560-8415. Kind Regards, Mark Clossey, GM

"New Years Eve 2017 was very nice place went with a total of 10 people. Everything was great at the resort was just sup"

5
06/01/2018

Was with a group of ten people very nice time at the resort we decided to stay overnight and the rooms very very comfortable we were very supprised at the amount of children that were running around the place for this time of very. The pool was loaded with kids jumping around like they had never been out before. Other than that they should consider a new band for next years party. They were okay but most of the music was not conducive to dance too. I did not mind but our wife's were disappointed.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for celebrating New Year's Eve with us at the Eden Resort and Suites :). We are delighted you and your group enjoyed your experience and we are in the process of reviewing this years promotion --to always plan and prepare how we can improve the next celebration. Thank you for your feedback and we hope you will join us again, and I will be sure notify you of the new package when all the details are finalized. Thank you for your business and the opportunity to be of service. " Happy New Year" 2018! Warmest Regards, Mark Clossey, GM

"great resort"

5
04/01/2018

have been going here for 12 years, always a great visit, always a very clean resort. staff is great, willing to help and very friendly. there is much to see and do in the area, the outside recreation area is fantastic when the weather is warmer

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Stephanie M, Thank you for your wonderful comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. We appreciate your business and the opportunity to be of service over the last 12 years :). Thanks for the hospitality partnership as we strive to ensure all guests leave feeling as though they are part of our Eden Resort family --so we hope you do! Please hurry back, see you next time! Very best wishes and safe travels from all of us at the Eden Resort and Suites. Warmest Regards, Mark Clossey, GM

"Another great night at the Eden"

5
04/01/2018

Overnight during a snow event. Had dinner at Garfield s and Angie was great company as always. Had an early start but the breakfast buffet was open a little early and they were very accommodating. That first cup of coffee was awesome.

"One of the nicest places I've ever stayed"

5
03/01/2018

The front desk manager Anita is a rockstar! I am the president of a real estate firm. Show professionalism and cleanliness are a must for me. It's top-notch without question. You are treated with respect.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear John F, We appreciate your professional recommendation to future travelers, interested in a preferred lodging choice when traveling to Lancaster County, Pennsylvania. Thank you for sharing your Eden Resort experiences with the Trip Advisor community, and recognizing the hospitality service efforts of Ms. Anita Midgley our Front Office Manager. Our focus is always on such service, ultra-clean and comfortable accommodations, and every attention-to-detail :). Thank you for allowing us the opportunity to serve you and I will be sure to share your kind remarks with Ms. Midgley and commend her for her efforts in superior customer care. Happy New Year! Mark Clossey, GM

"Celebrating my daughters birthday"

5
02/01/2018

Very impressed with resort. We will visit during the summer time to see what outdoor activities are offered. Food was ok at one of the restaurants. The indoor pool was awesome! Our room had access right to the pool

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Katrina L, Thank you for choosing the Eden Resort and Suites and being our guests. We were honored to be part of your Daughter's Birthday celebration. :). It truly was our pleasure to exceed your family's expectations. We look forward to seeing you again next Summer! We are excited for you to see all the changes and upgrades since your last visit and hope you will be impressed once again. Warmest Regards, Mark Clossey, GM

"Had to work to get a good room, but it was worth it"

4
02/01/2018

This is a nice hotel - we have stayed here before. This time, though, there were small problems with the first few rooms we were given. I learned later that they had done some remodeling - which is a good thing at a hotel - and they had sprayed a strong perfume to cover the smells of the construction. The front desk worked with us to find us a very nice room that did not have a strong odor, and in the end that room was lovely.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Elizabeth323, Thank you for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites :). At the Eden Resort we take great pride -- we are always sprucing up --and many of our guest rooms received new wallpaper and furniture prior to your arrival. I was glad to read our Front Desk was accommodating and handled your requests and the guestroom selected for you was perfect. Thank you for your business and the opportunity to be of service. "Happy New Year" from all of us at the Eden Resort and Suites. Kindest Regards, Mark Clossey, GM

"Best Value, ever!"

5
28/12/2017

We have been gong to Eden for 10 years now and it only gets better. The service is great the rooms are clean and comfortable and the good is great especially at Christmas Dinner. We can take our dog and she meets other dogs that she can run and play with.

"Did it's job"

3
27/12/2017

Let me start out with only positive intentions here. We came to be with my son for Christmas and we wanted to be able to bring our pooch and Eden resorts was perfect for letting us achieve our goal. We definitely needed a full size kitchen, two bathrooms and the two bedrooms because we had five people for two days. That was wonderful having those accommodations. The beds were extremely comfortable and the bathrooms were very clean. The kitchen was also very clean. Now I come to PA very often to visit my son and stay in Lancaster hotels if not every month, every other. I am in no way a nitpicker. We are very earthy people and know things are never perfect. With that said, we needed to move the couch so we could pull the bed out. As we did, underneath were petrified French fries that had been there for a LONG time. I was on my hands and knees with paper towels cleaning up old food left by someone else (Not my job) As I was turning down the bed, I noticed one of the pillow cases had a yellow stain on it.....now, normally things like this I would shrug off, but at $500 a night, THIS should NEVER be. I have a pic BTW The bathtub didn't drain....yuck! The toilet downstairs broke....husband fixed, just a loose screw. We froze the first few hours.....they have the heat to where you can't turn it up. Called front desk, they did change that. Sent a maintenance guy, he said “you just have to press the up arrow” we're not stupid! We know it was set at a certain temperature at the front desk! Downstairs rooms were way to small. Only 4 people could sit in the living room. We watched a movie and my poor husband had to watch from the dining room. The fire place is in the dining room!! That was a HUGE bummer!! What a terrible setup. Couldn't even enjoy the fireplace. Not sure who designed these villas. Disappointed with the way things were downstairs. Was really hoping to sit in the living room with the fireplace and be all cozy on Christmas. I will say though from the front desk to the text messages I received everyone was super nice. They even gave us a dog bowl some doggie treats and some yummy chocolates when we checked in. So in a nut shell.....we were all together and enjoyed each other for Christmas. Would I pay this price to stay here again? Regrettably, no. P.S. did give the cleaning crew a wonderful Christmas tip! We did clean everything up as we always do. Happy New Year!!

"had a blast"

5
27/12/2017

booked it for xmas and experienced goodness beyond expectation! clean room, Wi-Fi, good restaurants -food we ordered was delicious, the brunch they offer is ---OMG! Loved swimming pool and whirlpool. will return next year!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Anna D, Happy New Year! We are delighted to learn that your family "had a blast" with us enjoying our ultra-clean and comfortable accommodations, dining options, complimentary wifi, and our many other Eden Resort amenities. We appreciate your taking the time out of your schedule to leave us with your comments, and we hope to have the pleasure of seeing you again in 2018! Warmest Regards, Mark Clossey, GM

"Christmas Vacation"

5
25/12/2017

One of the Best place to stay for a Christmas Vacation. We had 32 members of our family for mini vacation for our family! Went shopping at all the outlets stores in the area. Thanks from Donna & Bill Welch

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear William W, Wishing you and your family a happy and healthy New Year --a wonderful fresh start, and with infinite possibilities in 2018! We appreciate your business and every opportunity to be of service :). Thank you for sharing some special family memories with us this holiday season and being our guests. Warmest Regards, Mark Clossey, GM

"Perfect experience"

5
24/12/2017

This hotel is the best: beautiful exterior, great rooms, love the pool and restaurants, courteous and helpful staff. Also is priced very fairly. Offers a huge variety of rooms, and we stay in the villas, home away from home!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear 309pamt, We are honored to be your "home away from home". Thank you for recognizing our courteous and helpful staff, and Eden Resort value. We appreciate your business and every opportunity to be of service. Wishing you a "Joyful New Year, and Best Wishes" from your friends at the Eden Resort and Suites :). We look forward to seeing you and your family in 2018! Warmest Regards, Mark Clossey, GM

"Best place for a getaway with your spouse"

5
20/12/2017

This is my husband and my fourth visit to Eden Resort and we will continue to stay here. The room, service, restaurants and location is perfect! You don't hear the people in the next room and can get a good nights sleep. Room size is perfect.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Kimberly H, Thank you for acknowledging your weekend getaways at the Eden Resort and Suites :). We appreciate your patronage and glad you have enjoyed your recent experience with us. It truly is our pleasure to exceed your expectations and create some special memories each and every stay. We look forward to welcoming you and your husband back again in 2018! On behalf of all my Eden Resort colleagues "Happy New Year" and very best wishes. Kind Regards, Mark Clossey, GM

"Fabulous!"

4
20/12/2017

My wife and myself had a wonderful experience, at this hotel. Relaxing/ room was exceptional bedding was perfect as always, maid service top notch and the restaurant ideal! Poolside great ,just what we needed ! See ya in the summer of 2018 !

"Great Value"

4
20/12/2017

Great value here in Lancaster , PA. Very helpful staff and nice hotel. We never would have expected such great rooms from Best Western. Friendly family setting in the heart of PA. Close to Hershey and Amish Dutch Wonderland.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for acknowledging our exceptional family value, superior customer care, ultra-clean and comfortable guestrooms, and convenient location. We are honored to have exceeded your expectations and convinced you to stay with us again when your future travels bring you back to Lancaster County Pennsylvania, and the EdenResort and Suites. Thank you for your business and the opportunity to be of service. Happy New Year, Mark Clossey, GM

"Getaway"

5
19/12/2017

It was a wonderful place to unwind and reconnect. I would consider coming back to stay for other getaways. I thought the staff was very courteous and professional. The rooms were very clean and the service staff where very accommodating as well.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Staceyo508, Hope the holiday joys and traditions you enjoy most make this an especially warm and beautiful season. We hope you will choose to stay with us again when future travels bring you back to Central Pennsylvania, and the Eden Resort and Suites --traditions mean a lot to us to! Warmest Regards, Mark Clossey, GM

"Would make Ebenezer proud.........I think?"

4
18/12/2017

Eden Resort, Lancaster, PA Had a late start on our booking, but online we made our reservation for a 12/16/17 one night stay. Our suite was 546, first floor, with no outside traffic noise. A very clean villa, with a full sized kitchen, a comfortable sofa, a gas fireplace near the sofa, and a firm king sized bed. The outside of this hotel is quite impressive, as is the entry way going to the lobby. The lobby is quite inviting, with several sitting areas, and a front and back sided fireplace. The people behind the check-in counter were professional, friendly, and helpful in our need for a first floor villa. The villa courtyard is lovely, with its small winding pathways. Bathed in holiday lights, with the on-ground speakers that enhances this special season???? BAH HUMBUG.....Only 3 small trees with white lights, when you enter this huge resort. The villa encampment also had nothing. From the villa side of the outdoor pool, i counted nearly 18 shrubs, 8 trees, and benches to sit on. With the German or French village look of these villa buildings, it would have given us something to tell our friends and families. For the life of me.....how many "couples", in this type of "resort villa", would be cooking up a meal? Especially when they already have two restaurants in house. Take a close look at the "hotel floor plan" map for these detached villa's. The two villa's on the right side, are somewhat close to the highway. Use Bing map or google map, make your own opinion, if you would stay or find another room. If you like holiday lights and decorations? Go to Dutch Wonderland. the best to everyone--Happy Holidays jerryandbarb8

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear JerryandBarb8, Wishing you a beautiful holiday season and a new year of peace and happiness. We appreciate your business and every opportunity to be of service. Thank you for sharing your Eden Resort experiences and personal highlights. Warmest Regards, Mark Clossey, GM

"A great hotel to spend a weekend!"

5
14/12/2017

My family and I (with our dog as well) stayed here a few weekends ago for our small trip to Lancaster. The room was very clean and well kept, I thought it was very impressive that the hotel manager was able to text us after we checked in to make sure everything was okay in the room. Also it was very cute that they have a dog bowl waiting for you in the room since we did bring our dog along. There was some construction going on that made it slightly difficult to get back to the villa we were staying in but there is not much that can be done about that. We also had brunch there on Sunday before leaving to come home, the staff and food were fantastic and just as good as we remembered it.

"Wonderful stay"

5
14/12/2017

It is a beautiful property. Well decorated for the holidays. Excellent staff and service. Plenty of amenities. Convenient location. Excellent restaurant for breakfast. Great indoor pool and exercise room.

"Girlfriends getaway package"

5
13/12/2017

Last week my mom and I took advantage of the girlfriends getaway package that Eden Resort offers. We definitely made the right decision booking that package. To start out I found out we had been upgraded from a 2 queen bed room to a 2 room suite, so that started the trip off on the right note before we even rolled onto the property. Being greeted at the front desk with Wilbur Chocolates truly made it sweeter, especially since we had made a special trip to Wilbur to buy chocolates on the way to the hotel. The room was HUGE and well appointed. This package was fabulous. The value of the food was probably around $80 making the room only $50 if you took advantage of the package. You also received a coupon book for Tanger. I would definitely book this trip again. The hotel was super friendly sending us texts to check on our stay. Breakfast at Arthur's Terrace was great. We went to Hershey Farm restaurant with our dinner voucher and that is delicious too.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Hjchik, We are delighted you enjoyed the "girlfriends get-away package" and could spend some quality time with your Mom. Thank you for acknowledging the price value you both enjoyed. Thank you for highlighting many of the extras you noticed during your visit :). Our texting platform is another way we want to ensure we are exceeding your expectations throughout your stay casually checking on you to make sure you are truly enjoying your Eden Resort experience. Always expect the very best at the Eden Resort and Suites. We look forward to seeing you both again in 2018! Thanks for being our guests. Hapy New Year, Mark Clossey, GM

"Very nice hotel"

5
12/12/2017

We enjoy every time we spend at this hotel. The rooms are beautiful and clean. The staff is very nice and professional and the restaurants and the food is very good. We look forward to our next visit.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear SandrabK991Q1, Season's Greetings - we value our relationship over the years and are thankful for your business and every opportunity to be of service. Thank you for the confidence and trust you place in us, and we promise to to continue to focus on every attention-to-detail and delivering an experience that exceeds your expectations each and every stay :). We look forward to seeing you again in 2018, and wish you and your family a very happy and safe "Holiday Season"! Happy New Year, Mark Clossey, GM

"Disappointed!"

2
12/12/2017

Have stayed at Eden multiple times, always fine. This visit was subpar. Stayed in villa, first problem was the flue in fireplace was open causing too much cold for first floor. Thermostat was on but made upstairs sleeping situation too hot! Maintenance did come and fix the flue, but still not comfortable between the two floors. They should have there own thermostats. Other issue, villa was dirty. Vent in living room was filthy. Last, we were never informed of construction on pavers between the villas and the resort itself. No communication. Not what has been expected from Eden.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Joe R, We are truly disappointed to learn your recent Eden Resort Experience was subpar. As a wonderful repeat guest we appreciate any call during your stay by dialing -0- to follow-up any concerns in your behalf. I truly apologize for any shortcomings which are not indicative of your past visits with us. Your feedback is very important and I was able to follow-up personally to ensure the the necessary mentoring, retraining and refocus on every attention-to-detail was done to your Villa. We are in the process of replacing our fireplaces to gas burning and can be requested when making future reservations. Your other suggestions were noted for future renovations and immediate consideration. Thank you for your patronage over the years. Wishing you and your family a happy and safe "Holiday Season"! Kindest Regards, Mark Clossey, GM

"Banquet"

5
07/12/2017

Once again Eden Resort wait staff went above and beyond their job duties to meet our needs during the banquet dinner. They brought food that met the dietary restrictions our special needs son. The staff made us feel welcome. Thank you Eden Resort!!

"Great Resort"

5
06/12/2017

When visiting the Lancaster, PA area, we always stay at the Eden Resort. The buffet is unparalleled. The staff is very helpful and responsive. The Resort grounds are beautiful. The kinds of rooms available always meet our needs whether we are a couple or have additional family. The location is central to everyplace we want to visit.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Koty_10, We appreciate your patronage and always choosing to stay with us when your travels bring you back to Lancaster County Pennsylvania, and the Eden Resort and Suites. Thank you for the opportunity to be of service. We look forward to exceeding expectations and creating special memories each and every stay. On behalf of all my Eden Resort colleagues wishing you and your family a very safe and happy Holiday Season and the best to come in 2018! Warm Regards, Mark Clossey, GM

"Great Stay"

5
05/12/2017

From the time I made the reservation over the phone, to checking in, enjoying the restaurant, asking for directions to places, I found all the staff to be very courteous and helpful. Will certainly stay there again

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Mistyrose, We are excited we have convinced you to stay with us again when future travels bring you back to Central Pennsylvania, and the Eden Resort and Suites :). Thank you for recognizing our commitment to service excellence and a focus on every attention-to-detail. We want to deliver an experience that exceeds your expectations each and every stay. Thank you for sharing your "great stay"experience with other future Trip Advisor Travelers interested in our region and needing to select a preferred lodging choice. Happy Holiday Season, Mark Clossey, GM

"Eden Resort Wedding and Reception Event"

5
04/12/2017

We attended a wedding and reception at this resort and stayed overnight also. Our total experience was wonderful. The reception buffet had the best quality food and the reception room was beautifully decorated! Our room was perfect and the breakfast buffet was reasonably priced and the food selection was abundant. Everything was first class.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, We are honored the event you attended was truly wonderful. Such celebrations are so important to ensure every attention-to-detail --we are delighted to have delivered that experience. Thank you for your personal endorsement and the opportunity to be of service. Always expect the very best at the Eden Resort and Suites. Thank you for allowing us to be part of some special memories. Happy Holiday Season, Mark Clossey, GM

"Wonderful hotel experience"

5
04/12/2017

Wonderful hotel experience for girls shopping getaway. Beautiful accommodations and amenities. Lovely decorations for the holidays. Excellent Sunday Brunch. Not far from outlets. Can't wait to come again

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, We appreciate your thoughtful remarks regarding your recent stay with us at the Eden Resort and Suites. Our Hospitality teammates are committed to exceeding the expectations of our guests, while delivering ultra-clean and well-maintained accommodations, and superior customer care :). We are pleased and honored we have achieved our goal and left a memorable impression with you. Thank you most of all for your business and the opportunity to be of service. Wishing you a happy and safe Holiday Season! Kindest Regards, Mark Clossey, GM

"It's ok...."

3
30/11/2017

It's ok....murky disappointing in door pool. Rooms are small and noisy (thin walls, heard people talking in hallway at 11pm)...the food service from the restaurant was disappointing (pizza was not good)

"Truly a Premier Hotel"

5
27/11/2017

Incredibly well maintained hotel resort, friendly happy staff, and a happy staff in a well-maintained property is a great place to stay. I have managed hotels for 20 years so I know what to look for but rarely do I come across a hotel that excels across the board. I am recommending your property to all my coworkers and friends. Will come back again and again.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for your professional opinion and taking the time to share your Eden Resort experience. We are delighted you enjoyed your stay and thank you for acknowledging our committment to service excellence and every attention-to-detail :). Thank you for your kind recommendations. We appreciate your business and the opportunity to be of service. Always expect the very best at the Eden Resort and Suites. Warmest Regards, Mark Clossey, GM

"Awesome resort, awesome room, awesome personnel and service"

5
27/11/2017

This resort is absolutely beautiful. We stayed in a 2 Room king suite which was immaculate. Beautifully appointed super clean. The indoor pool was amazing, as was the The prime rib dinner buffet. Everything about our stay was top notch. Every staff member we encountered was extremely helpful courteous professional. The concierge drove us to our spa appointment was so helpful.We have already but 2 more stays in the next 6 months!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Powderr1, Thank you for choosing the Eden Resort and being our guest :). Thank you for acknowledging our service excellence. The Spa experience is a wonderful compliment to your Eden Resort stay. We look forward to seeing you again and delivering another awesome experience. Happy Holiday Season! Warmest Regards, Mark Clossey, GM

"Beautiful Resort"

5
26/11/2017

Visited the Eden Resort with my elderly mother as part of a bus tour group. Very lovely property. Our room was very comfortable and clean. We were on the second floor of the main building which was a long walk for Mom to/from the elevator. If I have the pleasure of staying at this location again with Mom, I would be sure to request a room closer to the main lobby and dining area. Enjoyed the excellent breakfast buffet but did not have an opportunity to try the restaurant or pub.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Brenda B, We were glad to be part of your bus tour excursion and delighted you and your Mother had a special trip. Thank you for acknowledging our Arthur's Restaurant breakfast buffet. We hope you have an opportunity to stay with us again in the future. Happy Holiday Season. Warmest Regards, Mark Clossey, GM

"Fantastic!"

5
25/11/2017

I went with my 2 teen boys for Thanksgiving. We all had an amazing time, and we didn't have to leave the hotel! First class experience. Would definitely recommend to families with any age children. There is something for everyone!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Danaro2, We appreciate your patronage and the opportunity to be of service. We are honored you chose to celebrate Thanksgiving with us and pleased to hear how much your family enjoyed your Eden Resort experience :). Thank you for taking the time to share your personal recommendations and kind accolades. Always expect the very best at the Eden Resort and Suites. Kind Regards, Mark Clossey, GM

"Awesome Place"

5
23/11/2017

You cannot go wrong with this hotel experience. From check in to check out everything was terrific. We had dinner at Arthurs Terrace and it was spectacular. The entire place is beautifully kept. We only stayed one night so we did not get to enjoy everything else they offer. You will truly enjoy stay here.

"Eden Resort = TOPS!!!"

5
22/11/2017

Great resort accommodations nestled in Lancaster PA. Close to all theme parks. Hotel is always clean... breakfast rocks! Most importantly, the staff - all of them are top notch professionals. Highly recommend stopping here.

"Eden resorts is the best if the best western"

5
20/11/2017

Once again Eden resorts have out did themselves . MY kids and I had a wonderful time at the resort. We used the indoor pool. We had the Sunday brunch which by itself is a spectacular event .We got upgraded to a villa and it was the best room I have ever stayed in. We will definitely be back b

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Welcome back, and we are delighted you had another tremendous experience exceeding your family's expectations and creating some fond memories to take home and reminisce with the children. We look forward to seeing you again sometime soon :). Wishing you a happy and safe Thanksgiving Holiday! May all the good things in life be abundant to you and your family. Warmest Regards, Mark Clossey, GM

"BW Eden Resort and Suites, Lancaster"

4
20/11/2017

Staff are friendly and helpful. We stayed in the Terrace part of the building. Rooms, hallways are clean and quiet. The pool is a definite high light, the kids will love it. Highly recommend this resort.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for selecting the Eden Resort and Suites as your preferred lodging choice. Thank you for recognizing our attention-to-detail and friendly and courteous staff. We appreciate your personal recommendation to other travels interested in Central Pennsylvania and the Eden Resort and Suites. Wishing you and your family a happy and safe Thanksgiving Holiday. Ralph Waldo Emerson said "For each new morning with it's light. For rest and shelter of the night. For health and food, for love and friends, for everything thy goodness sends". From our family to yours --thank you for your business and the opportunity to be of service. Warm Regards, Mark Clossey, GM

"Amazing Resort in Lancaster"

5
20/11/2017

Everything about my stay was enjoyable. I was greeted with a hand written letter welcoming me. They upgraded me to a suite, and welcomed me with chocolate. Literally no complaints! It was perfect for business because the room had its own printer and desk. Also great for kids there is an indoor pool and a nice fitness center.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, "Happy Thanksgiving", and thank you for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. We are delighted you enjoyed your experience. As we reflect during this Holday Season we are thankful for the many new acquaintances and relationships we have made over the years. Thank you most of all for choosing the Eden Resort and being our guest :). Warmest Regards, Mark Clossey, GM

"Awesome place!"

5
16/11/2017

This hotel is beautiful. The staff is helpful and classy. The atrium/pool area is very relaxing for fall and winter getaways, From check-in to check out this place is a gem. All of the amenities from the gym to the restaurants are great!

"Love this place"

4
15/11/2017

What a great place . Beautiful property great location and caring staff. Our go to place to stay when in Lancaster. We will be back in April looking forward to a great visit. We love the indoor pool and fitness center.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Lew S, Thank you for your personal endorsement regarding your recent stay with us at the Eden Resort and Suites :). We know empowering our team to deliver an experience that exceeds expectations separates us from our competitors in Central Pennsylvania. My Eden Resort colleagues are tremendous assets, and we are inspired when valued guests like yourself, take the time to acknowledge that they were part of that experience you've come to love. We look forward to your return. Thank you for your business and the opportunity to be of service. Best Regards, Mark Clossey, GM

"Beautiful Hotel"

5
15/11/2017

Bus tour to this hotel in November. Many of our coach were put into suites but although we weren't,my wife and I loved this hotel. Nice beds, great breakfast and venue. Beautiful rooms but very small washroom and counter unfortunately was the only downer. I understand the suites were huge with a very large washroom and TV's.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Twilightyears, Thank you for choosing to get-away with us at the Eden Resort and Suites. We were honored to be part of your bus excursion. We very much appreciate your kind comments and looking forward to your return someday soon :). Hopefully we can upgrade you to a suite on your next visit to Central Pennsylvania and the Eden Resort and Suites. Wishing you safe travels in your journeys --until next time! Kindest Regards, Mark Clossey, GM

"Very Nice"

5
13/11/2017

Very nice resort! Rooms were lovely and clean and not as expensive as we thought they might be. Nice restaurants in the Resort. Breakfast buffet was excellent. We would definitely come back here again.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Rufus0050, It is truly a pleasure to read your complete satisfaction of our ultra-clean and comfortable accommodations and value to you, while a recent guest at the Eden Resort and Suites :). Thank you for providing feedback to future travelers interested in our Central Pennsylvania region and the Eden Resort and Suites as their preferred lodging choice! Thank you for the confidence you place in us --people who care! We are honored by your commitment to stay with us again when future travels whether business or pleasure brings you back to Lancaster County, Pennsylvania! Happy Holidays, Mark Clossey, GM

"magnificent"

5
13/11/2017

We LOVE to stay at this hotel for our anniversary weekend. and every adult weekend getaway we can! we especially stay for the Sunday Brunch. the food is incredible! we had only wished that when we got married we had heard of Eden Resort prior. we would have enjoyed this venue for our own wedding! I recommend this hotel to anyone that I can! clean and friendly!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, "Happy Anniversary", and thank you for choosing to celebrate with us again at the Eden Resort and Suites. Champagne Sunday Brunch is a perfect compliment for such a special occasion :). Thank you for recognizing our ultra-clean and well appointed accommodations, and the friendly and personalized guest service you encountered once again during your recent getaway. Thank you for the fond memories and being such special guests over the years --we appreciate your business and always the opportunity to be at your service. Warmest Regards, Mark Clossey, GM Mark Clossey, GM

"Girls weekend trip"

5
09/11/2017

2 queen bed room, indoor pool view (was loud on a Satruday night until 10pm when closed so if have young kids, then make sure different location.) Clean well kept room. Nicer than standard hotel room to me. Liked that they had indoor and outdoor pool, with hot tub.

"Hotel Review"

3
08/11/2017

Location good, easy to access Room large, comfortable bed, closets and amentties - hair dryer, mirror and such Individually controlled room temperature No limited free breakfast was a big drawback Friend did have difficulty with checkout as was told she registered through 3rd party which she did not

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for sharing your highlights regarding your recent experiences with us at the Eden Resort and Suites. Thank you for recognizing our ultra-clean and comfortable accommodations. I was disappointed to read your friend had difficulty at check-out. I am sorry for any inconsistent information you received and we did not properly check the information provided to us before speaking. During any visit with us it is not our intention to deliver a negative experience but, to ensure every detail is covered. Check-out has to be seamless and positive --our Front Office Manger is happy to assist anytime to assure 100% accuracy and consistency if you feel something is not correct. I have sent you a personal email via Trip Advisor in hopes to gain more insight to investigate and follow up your concern. Kind Regards, Mark Clossey, GM

"Good Hotel poor reservation process for conference."

3
07/11/2017

Great amenities and restaurants. They are too big for their reservation and registration process. Very confused, lost paperwork and mixed up our reservations multiple times during our 3 day conference.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, I apologize for any mix up regarding your apparent conference reservation. We are looking into your concern to ensure such experiences cannot re-occur. We want your conference to be enjoyable and seamless always assuring every attention-to-detail. We work very hard to assure an experience that exceeds expectations and I am truly disappointed we did not deliver the total experience. I have sent you a personal email through Trip Advisor to gain more information to assist my follow-up to assure the very best service. Thank you for choosing the Eden Resort and being our guest. Sincerely, Mark Clossey, GM

"Awesome Birthday Weekend"

4
07/11/2017

We stayed at the Best Western Hotel & Resorts and loved our stay the minute we walked in the door of our room. Everything was neat/clean and accommodating. The breakfast was delicious and the dinner was just as good. We will book another stay here anytime.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Jdorrie, "Happy birthday ", and thank you for celebrating with us at the Eden Resort and Suites:). We are delighted to read how much your experience complimented your birthday weekend. Thank you for acknowledging our ultra-clean and comfortable accommodations, and food and beverage options --allowing us the opportunity to be your host. We appreciate your personal endorsement and kind recommendation --you will book another stay anytime! From all of us at the Eden Resort and Suites "best birthday wishes", and we look forward to seeing you again on your next visit to Lancaster County Pennsylvania, and the Eden Resort and Suites. Warmest Regards, Mark Clossey, GM

"I will return"

5
06/11/2017

I had never heard of this hotel and found it through Hotwire. It had me as soon as I walked through the door and saw the Fresh Remote envelope on the bed. I was so pleased with this attention to detail. I have not experienced it in any other hotel & I hope it spreads. I had come to do some cycling and found the location ideal for access to backroads. Friends and I could hop on to Eden Road and find sparsely travelled country roads to enjoy an invigorating 25 mile ride through farm country. Kudos to the detailed, free map in the “Discover Lancaster” guide. Great for plotting our route. The staff in the hotel were pleasant, and accommodating. A big thank you to the male greeter who did not hesitate to approach me several times ready to help with shopping suggestions and directions. We had dinner at Arthur's and loved the food. Just a few suggestions: one person in my group is a VERY early riser and was looking for coffee in the lobby. Understood that there is a small coffee maker in the room but many resorts have coffee available before 7:00 am. Also, there was no one at the check-in desk at 5:00 am the Sat/Sun we were there. For security and safety shouldn't there be? For people wanting to work outside the room it was hard to find a table to place a laptop. Question: My room faced the pool. When I shut the door neither of our keys worked to get us back in. We had to walk thru the hall and enter that way. Is there a reason? We loved this resort and definitely will continue to return. There was so much going on and all of the guests, whether they were attending one of the weddings or the religious conferences were having a wonderful time. I understand why this resort is so popular and rated so highly. Thanks for a pleasant experience.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear AE1231, Thank you for taking the chance and selecting the Eden Resort and Suites as a first-time guest. We are delighted your experience has convinced you to stay with us again when future travels bring you back to Central Pennsylvania and thankfully the Eden Resort and Suites :). Thank you for recognizing our focus on every attention-to detail --our clean remote wrap is part of that detail and our ultra-clean housekeeping efforts making you feel pampered and right at home! If you, a friend, or loved one has been in the Military "Happy Veterans Day" and thank you for your service and sacrifices in protecting our freedom. May God bless America! Warmest Regards, Mark Clossey, GM

"One of the best"

5
02/11/2017

My wife and I travel to Lancaster regularly and have stayed at various hotels in the area. Eden Resort and Suites rates among our favorites. It is clean, quiet, the rooms are nicely appointed with comfortable beds. And the hotel has all the amenities we need. It is not far from downtown, but parking is free, a nice savings.

"Paradise"

5
01/11/2017

They are professional caring individuals who are looking to make your stay at their hotel a special memory. My wife and I found that everyone, from the one who opens your car door and greets you, to the staff that registers you, along with the room service employees, will all go that extra mile for you.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear John A, Thank you for sharing a little slice of paradise with us at the Eden Resort and Suites :). It truly is our pleasure to share Pennsylvania hospitality and our focus on every attention-to-detail! We believe that service is the cornerstone to our success and we are honored for the opportunity. Exceeding expectations and fond special memories are our commitment to you, our valued guests. We are inspired by your personal endorsement and cherish the new acquaintance. Wishing you and your family a happy, and healthy holiday season. Warmest Regards, Mark Clossey, GM

"This place has everything"

5
31/10/2017

We came for a quick much needed get away. The price for off season and a promotion we received was amazing. I would recommend this place to anyone for anything. It was a third cheaper than during prime time. This is a quality place.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear V490ULjudyr, We are glad you could enjoy a much needed get-away with us at the Eden Resort and Suites :). We wanted you to relax, and feel pampered with all the comforts of home and every attention-to-detail. We are delighted you felt the experience was of great value for the price. Always expect the very best at the Eden Resort and Suites. Thank you most of all for choosing the Eden Resort and Suites and being our guest. Warmest Regards, Mark Clossey, GM

"fabulous stay, wonderful memories, classy place, great, great service"

5
30/10/2017

Here to celebrate husband's birthday. His birthday was yesterday, on a Sunday in late October. Hotel did not disappoint. Got the suite we wanted. Attended the Sunday Champagne Buffet. Buffet is in a spectacular setting. Husband and I felt we were at some swanky wedding. Food was great, Waiter Sid was really friendly and helpful.Husband used the smashing indoor pool. Got the extra pillows we requested. Can not wait to return. Gneral manager even had his staff put in the room chrysantemums and a lovely classy note for the occasion of a birthday.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Rita G, "Happy Birthday" to your Husband, it was great to see you both at Champagne Sunday Brunch celebrating a very special occasion, and delighted you both enjoyed your entire Eden Resort experience :). Thank you for recognizing Sid, a terrific waiter and his efforts to deliver superior customer care and adding to your celebration. We appreciate your patronage over the years and being a valued guest. We look forward to celebrating with you again next year. From our Eden Resort family to yours --wishing you a happy, healthy, and safe Holiday Season! Warmest Regards, Mark Clossey, GM

"Class with great value!"

5
30/10/2017

We love staying here. we stay every spring and fall! The service starts with the call for reservations and then at the doorway and the check in desk. it continues with every staff member greeting you with a hello and the services provided are top notch. The restaurants are great.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Tom W, Welcome back, and thank you for sharing your recent experience here at the Eden Resort and Suites :). I am delighted that your experience exceeded your every expectation and thank you for your acknowledgement "Class with great value"! My Eden Resort colleagues take great pride in creating special memories, adding personalized service promoting value, and focus on every attention-to-detail with the passion and core belief it starts with your reservations and continues until check-out. Thank you for your business over the years and the opportunity to be of service. Wishing you a safe and "Happy Halloween"! Kind Regards, mark Clossey, GM

"Mini vacation"

5
26/10/2017

Very comfortable accommodations and great dining. Excellent service. The beds were very comfortable and great quality food. The grounds are meticulously groomed. Near many attractions of Lancaster Pa.

"Clean and Comfortable"

4
25/10/2017

We had a nice stay room was nice love the chocolates that was a plus. One complaint the breakfast at the restaurant was not good and over priced as well. Hotel is a nice place to stay and close to site seeing.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Joe B, The welcome chocolates are made locally right here in Lititz Pennsylvania, and are called Wilbur Buds a wonderful local favorite :). Thank you for recognizing our well appointed and comfortable accommodations, and convenient location close to all the local attractions. I will look into your breakfast comments to assure the very best in quality and standards. Arthurs Restaurant features an a la carte menu and daily breakfast buffet for your convenience and menu options. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Great place for business or family stay"

4
25/10/2017

Very big, comfy rooms, great pool (indoor and outdoor), fitness center, play area. If breakfast wasn't so expensive, I'd bring my family more often to Lancaster just to stay here. It is the only Best Western Hotel I have ever recommended to stay

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for choosing to stay with us when your business travels brings you to Central Pennsylvania, and the Eden Resort and Suites. Thank you for your "great" positive endorsement. We appreciate your business and the opportunity to be at your service. Our #1 priority --is to provide every guest, every time, with an exceptional experience always exceeding expectations and creating some special memories, we are honored by your recognition that those hospitality efforts achieved our ultimate goal :). Warm Regards, Mark Clossey, GM

"This is our favorite garden of Eden"

5
23/10/2017

Where do I start? Comfort? Yes .Value yes. Spacious Yes. Quiet Yes. We have stayed here for about 6 years in a row. Don't want to stay any where else!! And the Sunday Champagne Brunch is unbelievable. I could mention everything they have but you need to try it for yourself!! The beds are so comfortable, that I fell asleep within 5 minutes of laying down. Do yourself a favor stay just once. So you will stay many times!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Jim S, Thank you for your time and consideration in sharing your recent experience with us at the Eden Resort and Suites :). As you experienced firsthand, our team is genuine in their efforts to provide our guests with superior customer care! We value our relationship and thank you for your patronage and being a valued guest six years in a row. You're part of our Eden Resort traditions and fond memories as we reflect back being in business for forty-five years. Thank you for providing us the opportunity to serve you, we look forward to seeing you again and as the "Holiday Season" fast approaches, very best wishes and safe travels from all of us at the Eden Resort and Suites! Warmest Regards, Mark Clossey, GM

"Awesome Hotel"

5
23/10/2017

Love staying here. It's an awesome hotel to relax and sleep. It is near the outlets and good restaurants. The staff is amazing and the cookies are delicious. The atmosphere of the hotel is comfortable and relaxing.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Maria S, Welcome back, and we are delighted to read once again the service and accommodations exceeded your every expectation. When you love what we do, and we certainly do, you can accomplish anything and we passionately embrace every opportunity to be at your service. We are inspired by your kind compliments and thank you for taking the time to share your Eden Resort experiences with other world-wide travelers. Thank you most of all for choosing the Eden Resort and Suites and being our guest :). "Happy Holiday Season" to you and your family/ Best Regards, Mark Clossey, GM

"Lancaster experience"

5
19/10/2017

A central located hotel in the Lancaster area that provides comfort and value. The room was very appealing to the eye, decorated with care and very clean. The bed was very comfy and clean. The room service was prompt and courteous.

"Nice Hotel "

4
19/10/2017

My friend and I stayed in villa number 513. We loved the fireplace and the bed was very comfortable. The second room had a bunk bed with a little table which also had a comfortable bed and TV in it - extremely cozy. We were unable to check-out past 11am as the front desk said they were sold out for that day and couldn't allow any late check outs which was a bit disappointing. The location is great and the hotel is clean and has an indoor / outdoor pool plus a restaurant on premises. I recommend this hotel for families as well as for a romantic getaway.

"GREAT Hotel"

5
19/10/2017

My husband and I got engaged here, and come up often. This is the ONLY hotel we stay at when we are here. I love the "bungalow rooms" but sometimes they are too pricey. But the regular rooms in the hotel itself are great as well. This trip we were right by the pool. I thought we would hear the kids...but nothing! Excellent...as ALWAYS!

"Very Gracious"

5
19/10/2017

We stayed as family on room with 2 queen beds with our two young kids and my 80 year old father. The first night was not very comfortable. The second day I asked, whether I can upgrade room and was willing to pay more. The Hotel was super nice and worked to give us a suite with two rooms right before our room. Thank You So much. My Families enjoyed the stay...

"Two Day Getaway"

5
17/10/2017

First time stay, but definitely not the last. Already thinking of when to go back. The resort is beautiful. The room, the service, restaurants, the pools indoor & outdoor are perfect. So clean, so well kept. The people who work there are so nice & helpful. All the waitresses in the restaurants were great. I didn't get all their names, but all who served us were very good. The waitress in Arthur's for breakfast was fabulous. Her name is Christine. She served us the 2 mornings we were there. She has a great personality & made our breakfast so enjoyable. She took the time to give us directions & even made us a map. She was great. We recommend this resort highly. Can't wait to go back. Thank You for our great getaway. The Gherlone's from Staten Island.

"Hotel, food, room, service all top shelf for a fair and acceptable price"

5
12/10/2017

My wife and I have stayed here numerous times when traveling to Lancaster. Actually we wouldn't stay anywhere else. The facility has it all - quality front desk service, nice rooms, restaurants, bars, indoor and outdoor pools, exercise room, areas for large functions if needed, an adult only floor if needed, ample parking. Our last visit recently in early October, 2017 was the icing on the cake for us. I brought my sister and brother-in-law along to celebrate her 75th birthday. I planned it to a tee. A Villa unit to stay, show tickets at Sight and Sound plus The American Music Theatre, dinners at Arthur's and Garfield's in the hotel and shopping around the area. When we arrived, we checked in and entered our Villa unit. It was very nice. Only problem was two sets of stairs that I was previously unaware of in the unit. My sister who is 75 with a history of surgeries especially the knees instantly knew she would not be able to navigate the stairs on a daily basis. My wife and I raced back to the lobby and by chance we encountered an angelic employee named Anita Midgley. I explained the situation and she said the a move in our unit for 4 would be extremely difficult because there were two weddings and a dental convention staying and that the hotel was basically sold out. I was distraught and she could sense that. However she went to work diligently and with a sense of finding a way to resolve my situation. After numerous dead ends she would not give up and was relentless in finding a solution for my family group. Every time I said it's ok and we will try to make do, she continued on. After 20-30 minutes, she miraculously did achieve success and put us in the motel without steps. I was astounded that she went the extra mile and beyond for me. A terrific person and employee and the Eden Resort should be proud. If you ever stay at the resort in the future, say hello to Anita for me. Vince Costanza

"Anniversary Visit"

5
11/10/2017

I surprised my wife with an anniversary visit and dinner at the Eden Resort to give her a mid week surprise. We revisited the venue where we started our lives together. It was still as beautiful as it was on that day ,as a matter of fact the renovations that have been done made it even more beautiful. We had lunch at Garfields , and had a wonderful waitress named Pam. Pam was cheerful a great waitress that was there just enough to make sure everything was perfect. She made the lunch visit prefect, then she surprised is again and when we asked for the check she said there was none and congratulated us in our anniversary. This was totally unexpected! Once again they exceeded our expectations just like they did when we got married. Love this place,I love this place and highly recommend them for any event you may have.

"BOBBY AND CARMEN BUSH 2nd Wedding ANNIVERSARY"

5
11/10/2017

Eden.Resort is AMAZING we were married Oct 11 2015, so my husband SURPRISE me with a wonderful gift. We went to Eden Resort in.which I truly recommend everyone to have their WEDDING held. We enjoyed having lunch at Garfield our waitress was Pam. We love her she was so BEAUTIFUL and Wonderful in recommending the buffle wings to be crispy it was delicious then.our burgers. All I can SAY IS OMG DELICIOUS. The suites are BEAUTIFUL and CLEAN. THE STAFF LOVE THEM. ESPECIALLY TINA AND PAM. THANK YOU

"Everything within the Hotel"

5
10/10/2017

You will find everything you need within this hotel that you'd never have to leave the grounds of the hotel. They have two restaurants. A nice lounge area. Two pools. One inside. One outside. Convenient entrances to where your room is located. Luggage racks at each separate private entrance for your convenience. Security on the elevator to your room.

"Great hotel if your were attending Mardi Gras!"

3
10/10/2017

This location is extremely large and supposedly premier but too many guest do not know how to behave or keep their children under control. Second time staying in a year but the last time we were in adults only area which was much more comfortable. They did have wedding events going but people should respect others staying in the hotel property that were not guest of the weddings.

"Convention Meetings"

5
04/10/2017

What a great place for a convention for under 200 people! Hotel rooms are very comfortable and in excellent décor and serviced with efficient hotel personnel. Restaurants in resort have excellent food with reasonable prices. There are several meeting rooms with everything wheel chair accessible. I felt very safe with hotel room cards used in elevator to go to second and third floors.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Waneta E, We are pleased to read you enjoyed your recent convention experience with us at the Eden Resort and Suites :). Thank you for recognizing our "adults only" floor and the elevator security feature. We want you to feel safe, enjoy an ultra-clean and comfortable guestroom, receive a quiet and restful good night's sleep, and make you feel right at home each and every stay. We were honored to be your host and look forward to hosting your convention again when it comes back to Central Pennsylvania and the Eden Resort and Suites. Thank you most of all for choosing the Eden Resort and being our guest! Kind Regards, Mark Clossey, GM

"A quick overnighter in Lancaster"

4
04/10/2017

Eden Resort is a very nice hotel. Have been here before when kids were young, they loved the pools... This trip had my inlaws with us, a two room King. The king bed was great, but the 2 queen beds room was so loud all nigt long with all the trucks it was impossible to sleep. Remember to ask for a room not on highway side.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Dogroomr, Thank you for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. I apologize if you did not like the guestroom category / location you had selected. When your time permits please refer to our Eden Resort web-site and take a virtual tour of our twenty-seven different room types and their respective locations that might be more convenient for you. I might suggest our "adults only" section next visit, these rooms are newly renovated, do not allow children under 18, and are located in our Regency Terrace area of the Resort. The elevator also allows a lock-off feature your safety and privacy. I hope you will look at the other opportunities that may be of interest to you, so we can deliver a future experience that exceeds your expectations. Please contact me at 717-560-8415 if I can be of future assistance. Kind Regards, Mark Clossey, GM

"Comfortable Rooms, Nice Stay"

4
04/10/2017

I stayed here for business. The hotel is very clean, rooms are cozy. It is conveniently located near the expressway. They offer a great breakfast buffet at Arthur's Terrace. Dinner at their other restaurant, Garfield's was ok...service slow and food average. The exercise room offered quality machines. There were a couple weddings during my stay ....banquet room is beautiful!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear KatS56, We are delighted to read how much you enjoyed your recent overnight business experience with us at the Eden Resort and Suites :). We realize you are traveling away from home on business, and our focus is to make you feel right at home, and ensure an experience that exceeds expectations each and every stay providing all the comforts you are accustomed to. We hope your business trip was successful and the Eden Resort and Suites was your anchor to wind down and relax after a busy and stressful day. Thank you for your patronage and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Excellent stay"

5
04/10/2017

Everything from the lobby, staff, rooms and amenities was first rate!!! All of the needs of the convention attendees were seen to. Check in and out were quick and efficient. Problems handled quickly and pleasantly.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, We appreciate the time you have taken to share your experiences with us at the Eden Resort and Suites. We are dedicated to providing our guests with superior hospitality, and we genuinely appreciate your mention of our ultra-clean guest rooms, convention focus, quick and efficient check-in, and conflict resolution. We are most proud of our Eden Resort associates that delivered that superior customer care that you encountered and enjoyed during your convention :). Thank you for sharing your remarks with the travel community. Wishing you a happy and safe Autumn season --until we meet again! Kind Regards, Mark Clossey, GM

"Best stay ever"

5
03/10/2017

The villa was fantastic, very clean and offered just about everything you could ask for including a washer & dryer. Loved the outdoor pool and indoor pool. The restaurant was very nice and the prices were reasonable.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Antoinette E, Thank you for sharing your recent "Best stay ever" with the readers of Trip Advisor, highlighting your recent overnight experiences at the Eden Resort and Suites :). We appreciate your recognition of our ultra-clean and comfortable guestrooms, and many Eden Resort amenities, offering a tremendous value. Our housekeeping and maintenance team members work passionately to provide our guests with every attention-to-detail and well-maintained accommodations. We genuinely appreciate your time and consideration in sharing your personal accolades, and opportunity to be of service. We look forward to rekindling our hospitality friendship on your next visit to the Eden Resort and Suites. Best Regards, Mark Clossey, GM

"One Bedroom Villa Suite"

4
28/09/2017

We LOVE staying here any time we are in the area. The suites are amazing. It is seriously like it's own little town. We had dinner at Garfields. The food was awesome at a decent price. It is always very clean. This time we had a sofa bed in the living room that when pulled out was a tiny bit worn, but I'm sure the villas get a ton of families going through them. No free breakfast, but there are restaurants on the property as well as a convenience store that has really awesome food (I know I doubted it too, but it's really good). The only down side I found was noise. I have terrible sleeping issues, but I know I'm not the only one to say this. The first time we went was in the main building. That was loud for a while, but over all not bad. The Villa we stayed in was LOUD. Sounded like someone pounding on the ceiling for hours. The traffic noise did not bother me, but some people that were in our conference group complained about the traffic noise. This was our second stay and they let us in our room early both times, they are beyond accommodating. I would highly recommend staying here. We love it. The rooms are truly amazing.

"Hotel Stay"

5
27/09/2017

Incredible. So many awesome amenities. Such a wonderful experience. The staff was kind and so helpful. Everything you could possibly want/need was right there. We could have spent our entire trip just at the hotel alone. So gorgeous and so clean! We will absolutely be returning!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear T3279UIjosephb, Hospitality to us is an encounter meeting you for the first time as strangers and assuring an experience that exceeds expectations - making you feel welcomed, comfortable, and right at home :). We value the confidence and trust you place in us, and I promise we will continue to convince you through our commitment to service excellence each and every stay. We look forward to another opportunity to be of service with great anticipation welcoming back a wonderful new acquaintance and valued guest! Kindest Regards, Mark Clossey, GM

"Great not as great as I expected."

4
25/09/2017

Staff could be friendlier and more helpful. Food is so so, but I guess that's to be expected in south PA. Pools are great but crowded at times. The room we had was great for our family but a little dingy. We plan on going back because we love the pools but hope they do some upgrades.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Margarett569, Exceeding greatness is always something we strive for at the Eden Resort and Suites. I was disappointed to read we did not exceed your expectations and truly apologize for any inconvenience you and your family encountered. During any stay with us our Manager-On-Duty is available twenty-four hours per day by dialing -0-, or stopping by our Front Desk. If something is not right we value all feedback as tremendous opportunity and it would be our pleasure to follow through in your behalf. Regarding the room type you selected if we can move you or assist you with a tour of our many other different room types we would be happy to assist you. Your feedback at the time of the concern is so valuable to us. At the Eden Resort and Suites we focus on every attention-to-detail and are constantly making improvements. When your time permits please refer to our Eden Resort website and take a virtual tour of our twenty-seven different room types that may be of interest to you and your family. We look forward to exceeding your expectations and another opportunity to be of service on your next visit to Lancaster County, Pennsylvania, and the Eden Resort and Suites. :). Kind Regards, Mark Clossey, GM

"Return visit"

5
25/09/2017

Taking advantage of a long weekend and nice weather we returned to the resort. A small error with getting my reservation adjusted due to travel but didn't affect our stay. The hotel was busier than they planned but still a wonderful stay.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Ledgeoon, Thank you for your patronage and being a return guest at the Eden Resort and Suites. We appreciate your loyalty and are honored to have convinced you by your past experiences to stay with us again :). Exceeding your expectations and assuring the service, hospitality, ultra-clean and well-maintained accommodations, and attention-to-detail makes you feel right at home each and every stay. The nice weather was appreciated and enjoyed by many guests enjoying the long weekend. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Satisfied Customer"

4
25/09/2017

This Hotel/Resort is Great! Went for a Wedding the first time, and enjoyed the stay. Second time was just our family, and had a great time and very nice visit. Easy location to get to,and to stores/food. Third time went with the family again, and it was so nice. We keep coming back, because of the consistancy of the service,room, and overall!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Laurel D, Thank you for taking the time to share your personal Eden Resort experiences with us :). We are thrilled our customer service and ultra-clean and comfortable accommodations continue to wow you at the Eden Resort and Suites. Our service culture is centered around our guest experience always exceeding expectations and creating special memories. My Eden Resort colleagues and I are passionate about what we do, and take tremendous pride in serving every guest with the highest degree of customer satisfaction possible --your personal recognition inspires us to work even more passionately as hospitality professionals. Thank you for your patronage over the years and the opportunity to be of service. Wishing you a happy and safe Autumn season and harvest blessings. Warmest Regards, Mark Clossey, GM

"Mini Vacation"

5
21/09/2017

I love this hotel for a short getaway. Its only takes about 1.20hours to get there from home. Its close to all the shopping outlets and the Park City Mall is great. The food is good at the restaurants in the hotel. Staff is always friendly!

"Much more of a resort than I expected"

5
20/09/2017

Very convenient location for my needs. I booked it not realizing that it was a full service resort, wish i had been more prepared! Clean, spacious, and comfortable room, ample parking, lots of amenities, and excellent breakfast

"Like returning home !"

5
19/09/2017

Excellent service from arrival to departure. Indoor pool and sauna are well maintained ! Centrally located to shopping and the American Music Theatre. Make sure you take advantage of their spectacular breakfast buffet before you depart.

"First getaway with our baby "

5
19/09/2017

My husband and I booked at the Eden resort for our first weekend getaway since our baby boy was born. Eden resort was even better then expected. Check in was a breeze. We arrived before the posted check in time and to our surprise our room was ready. The employees were very helpful at checkin with maps and even some yummy chocolates as a welcome gift. We reserved a two room suite with a king bed and our room was on the second floor towards the back of the building. There are multiple entrances to this resort so you can find parking closer to your room location. This room worked great as we were able to set up our sons pack n play in he living area and still have plenty of room. The room was immaculate and very clean. It was very spacious, opening into a living room area with pull out sofa, lounge chair and desk area with fax machine. The kitchenette and bathroom were in the middle separating the living area from the sleeping area. Both rooms had flat screen tvs. Kitchenette had your basic mini fridge, microwave and disposable dishes. Sleeping area had comfy king size bed, another lounger chair and a second desk area. Eden resort has both an outdoor pool with splash pad and also an indoor pool. During our stay we only used the indoor pool. We went down Friday evening after dinner and it was very crowded. Not sure if that is normal but we only stayed about 30 mins before leaving. We loved that there are multiple restaurants right on property. We did order dinner from Garfield's and had it delivered to the room. It was very tasty and reasonably priced. We loved The Eden resort so much we called the front desk and decided to stay one extra night. It is on the outskirts of Lancaster. It was close enough to all of the attractions but far enough away that it didn't feel congested. My family will definitely be returning to the Eden resort whenever we visit Lancaster in the future.

"Eden Resort Is best place ever to stay"

5
19/09/2017

We travel to Lancaster, Pa. a couple times a year and we always stay at Eden Resort. It is our favorite place to go when we have the time. The place is beautiful and the staff is wonderful. If in the Lancaster area, you must stay at Eden Resort....

"Very hotel"

5
14/09/2017

Very friendly staff. Really nice rooms (clean, modern and spacious). Good food in restaurants (and really good prices). Close to a highway so if you get allocated a room near to that you might want to bring ear plugs. Great value. Would recommend.

"Best Resort in Lancaster Pennsylvania"

5
14/09/2017

The Eden Resort is the best resort in Lancaster Pennsylvania! The quality and value for your money is astounding, the Staff there is very professional and extremely courteous.. Dinner and beverages at Garfield's is also exceptional.

"Six Circle Rating?"

5
13/09/2017

If Trip Advisor allowed such a rating, i'd give it to this hotel. It's that good. Read some of the other (gushing) reviews -- you know it's good. Beyond what others have said, it's the relentless attention to detail in this hotel that leaves me gobsmacked. Here's just a small sampling of how they nail the details... -- A retractable clothesline in the shower for wet swimsuits -- A closet with little lights that come on automatically when you open the door -- Room key/door hardware which is super quiet, so the sound doesn't disturb other guests -- Plentiful power and USB ports for charging -- Stairwells which are fully finished, in contrast to most other hotels where it's just sad looking, bare concrete -- Gorgeous common area bathrooms (stalls are super nice looking wood, not metal or composite) -- Plentiful and clear signage all over the place -- you'll never get lost! Heck, even the housekeeping carts have carpeted strips around them to eliminate them scuffing the walls. I could go on and on, but you get the idea. The folks who manage this hotel are detail obsessed, and that's meant in the best possible way. And that's before you consider their fabulous restaurant, fantastic pools, and convenient location (Sheetz gas station right next door!). This was our second time staying at this property, and we've already booked another stay. You know you want to stay here. Do it!

"The hotel was lovely but the thin walls made our sleep unbearable"

3
13/09/2017

The resort is beautiful and the pool is very nice. The kids play area is adorable and perfect but we coukd not get a good nights sleep during our stay which puts a damper on our vaction. One of the bedrooms is located at the entrance of the hotel room which means you hear everyone walking and talking at 2AM, you hear the people upstairs which sounds like they are moving furniture around at the most inopportune time(3am). Then, of coarse they are repairing the road so you hear all the construction going on all night. Even with a white noise machine you can hear all of this. The veds were sunken in and uncomfortable ad well. I really love everything else tho.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear PC, Thank you for sharing your recent experience with us at the Eden Resort and Suites. I am very sorry you did not like your guestroom location. During any stay with us please contact our Manager-On-Duty who is available twenty-four hours per day by dialing -0-, it truly is our pleasure to assist any concern. If the resort is not running full we would be happy to assist you with a room move and even the next day to accommodate your time and family. When your personal time permits please review our website and take a virtual tour of our twenty-seven different room types and their respective locations that may be more quiet and convenient for you and your family before making a future reservation. I have sent you a personal email through Trip Advisor to gain some more information to assist my follow-up and look forward to speaking with you directly. My direct line is 717-560-8415. Kind Regards, Mark Clossey, GM

"Couldn't have asked for a better hotel... we'll be back!"

5
12/09/2017

We found this online and are so glad we stayed. The room was wonderful. The grounds are so well-maintained and very clean. The pool, splash park, and playground were wonderful for our 3 year old daughter. We even tried the mini-golf / putting green. We stayed here one extra night on the way to MD b/c my husband threw out his back. The hotel was so accommodating to us. We had to move to another room b/c a bride had reserved our suite for the 2nd night, and the hotel staff moved us b/c I took our daughter to Dutch Wonderland while my husband tried to recover from his back injury. We are so glad we found this property! It really was a gem. We stayed on our ride back to NY (from MD) and had the same experience. Great place. Friendly staff. Clean, very well maintained property.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Nicole_VW415, Thank you for taking the time to share your recent experience with us at the Eden Resort and Suites here on Trip Advisor. Other travelers interested in Central Pennsylvania will appreciate your endorsement when deciding on a preferred lodging choice. We are so pleased to learn how much you enjoyed your stay :). We wish your husband a speedy recovery. We look forward to welcoming you back upon your next trip to Lancaster County, Pennsylvania. Thank you for choosing the Eden Resort and Suites and being a valued guest. Fall is fast approaching and the leaves are changing and a great time of year to see the country-side in all it's colors. Warmest Regards, Mark Clossey,GM

"our oasis"

5
06/09/2017

Our family of four loves this hotel. The rooms are clean and comfortable. The employees are very nice. We visit every chance we can. Our home away from home. The food is good. The fitness center is a nice amenity

"Quick getaway "

5
05/09/2017

Really beautiful place. Nice indoor and outdoor heated pools. Areas Decorated beautifully too. Family and I truly enjoyed our stay. Unfortunately weather was not cooperating to much on Saturday, rainy all day and Sunday was quite brisk, so didn't get to enjoy outdoor pool and activities. Love that there's a sheetz gad/convenience shop right on the premises. Great diet quick bites, drinks, etc. Very family oriented place.

"Perfect!!"

5
05/09/2017

I Enjoyed my stay at eden resorts in pa. Staff was nice. Rooms where clean. The restaurants were awesome. The room service was awesome. Will be back. I have no complaints about the hotel/resort. My son enjoyed it as well.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Madeliner543, Perfect --is a goal we strive for each and everyday at the Eden Resort and Suites. It's about our passion and commitment to service excellence and assuring an experience that exceeds expectations and creates some special memories each and every stay. We are honored especially to be part of that experience for you and your son. Thanks for sharing your Summer vacation with all us at the Eden Resort and Suites :). Warmest Regards, Mark Clossey,GM

"Always love our stay!"

5
05/09/2017

This is the hotel to stay, when in Lancaster. Beautiful property with a cheerful staff. The pool is always clean and the fitness room is a good size and clean and neat. Its so relaxing to stay there! Newly renovated rooms are beautiful and the exterior is spectacular. One stay there and you will be hooked, we go back time and time again. Enjoy!

"Great for Families"

4
04/09/2017

This resort is a great destination for families with indoor and outdoor pools and an outdoor activity area (which we thoroughly enjoyed). The exterior and grounds of the hotel are beautiful and in top condition. Our queen suite, while nicely appointed and clean, was not well soundproofed and had a couple of memorable flaws: dirty couch and poorly maintained bathroom ceiling. We had dinner at Garfield's and the breakfast buffet in Arthur's Terrace and enjoyed both. Next time we're in the Lancaster area, we'd definitely consider staying here again.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for sharing your recent family experience with the travel community. We are glad you felt our Resort was a great destination for families and many of our Eden Resort amenities were thoroughly enjoyed during your vacation get-away. Thank you for your feedback and was I able to inspect your suite and followed up with the necessary repairs and attention-to-detail with our housekeeping team. We are delighted due to your overall experience we have convinced you to stay with us again when future travels bring you and your family back to Lancaster County, Pennsylvania and the Eden Resort and Suites. Thanks for sharing some special memories with us --we truly look forward to seeing you again sometime soon! Thank you for your business and the opportunity to be of service. Warmest Regards, Mark Clossey, GM

"Excellent room!"

5
31/08/2017

We got upgraded to a premium suite for our wedding night and it was incredible! Fireplace, 3 TVs, so clean and modern. The only small negative was no natural light, since we had an indoor pool view, so make sure you know what type of room you're booking. The staff was friendly but not many "congrats" or special treatment when we showed up in our wedding dress/suit...I suppose since they see bride & grooms all the time. But that's just a small side note! Everything was wonderful, if you are getting married in Lancaster it is a MUST to stay here on your wedding night!!

"Love at first sight!"

5
31/08/2017

I stayed here the week of August 21 for the first time with my 8 year old twin boys and their cousins 9 and 13 years old boys. I stayed in a room over looking the indoor pool and my cousin stayed in a villa. Both accommodations were excellent and very comfortable! My boys slept until 9 am every morning and they are usually up by 7 am! Everyone who works here is so nice and helpful. The hotel is a beautiful resort and so convenient and easy to get to Dutch wonderland and the Amish. The front desk was wonderful in helping us find the best experiences for the age of children. The only negative was not being able to get chairs at the outside pool after being out in the morning. But we turned it into a positive and used the indoor pool, which was quiet, until late afternoon when the outside pool cleared out a bit. The free ice cream every day was a HUGE hit with the kids! Very kid friendly and we will definitely be back!

"Lou & Tania"

5
31/08/2017

First visit to Pennsylvania. The Hotel Facility and Grounds are meticulous maintained, staff- warm, friendly and helpful. Conveniently located. Very impressed with this area and the people who live here.

"Awesome hotel "

5
30/08/2017

We visited Eden resort for a conference. It was very nice and the rooms were a little dated but well kept. The outside pool was AMAZING!!!! it was a very enjoyable stay and all staff were very nice. The young bartender was very nice and she always made sure we were good. The area shopping was great! Definitely would come back!

"Front desk should know Amish country"

2
30/08/2017

Very nice hotel but I find the customer service lacking. I couldn't even get a phone call back or an email for my reservation. Finally on my third phone call I spoke to a very nice young man D who finally emailed me back instantly about my confirmation. I couldn't get any information about Amish country other than from the custodian who gave me a very good place to eat for breakfast but the front desk people couldn't help me because they didn't know about Amish country. We tried to use the pool at night but couldn't because apparently there was a thunderstorm and the pool is not grounded. Can you believe this!?!? That means we could have been electrocuted! With all this being said, the room was very nice facing the pool, quite beautiful!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Leam5454, We are appreciative of the comments you have shared, as the feedback provided by our guests provides us with invaluable insight and information regarding all aspects of the Eden Resort and Suites that we have an opportunity to improve on. On behalf of the entire Eden team I truly apologize for the uncharacteristic service you encountered and for any reservation delays. I have met with our guest service ambassadors and reviewed our collateral and regional information to ensure the best suggestions and directions for all local sights and attractions are available for any inquiries. It has been a safety practice of the Eden Resort and Suites for many years to close our Pools both inside and outside when lightning is present. This is a life safety practice and we feel lightning when it strikes can travel long distances and our Pools encompass a lot of area. As soon as the threat passes we reopen the Pools utilizing radar and local weather forecasts for the most accurate information. We hope you will choose to stay with us again when future travels bring you back to discover more of Lancaster County, Pennsylvania. Kind Regards, Mark Clossey, GM

"Still excellent!!"

5
24/08/2017

Nice modern decor, clean rooms, friendly staff make for a very nice stay. We use it annually for a family reunion and I wouldn't change hotels. Pool area is expansive and there is also shuffleboard and other activities. Not cheap but we enjoy it every year!!

"Best hotel Ive ever been too!"

5
24/08/2017

I stayed here a year ago with my son and girlfriend. We have passed this place for about 10 years and one day finally decided to stay. We were there for 3 days and stayed in a studio king villa. It was an unique experience. There was a fireplace, king sized bed, and my son had a seperate room with 2 bunkbeds and his own flat screen. This hotel is built like a resort and their is sooo much to do you dont even want to leave. The staff were excellent and the grounds are as clean as you would expect. My family and I cant wait to come back and stay for another 2 to 3 days!

"Relaxing Family Getaway"

4
24/08/2017

My family and I just stayed at Eden's Resort while we visited Hershey Park. It was a very lovey, relaxing resort. There was soo much for the kids to do from shuffle board, ping pong, indoor and outdoor pool, pool table, play ground and basket ball. There was complementary ice cream between 3-4:30 everyday and pool service. The staff was friendly and helpful. We would definately stay at Edwin's Resort again!

"I LOVE THIS HOTEL"

5
24/08/2017

my family and I needed a mini vacation and we also wanted to take our children to dutch wonderland this was a two for one deal between the hotel amenities and taking the kids to dutch wonderland it was like two trips in one. Every one was very nice, the villa was excellent and the kids had a great time at the kids waterpark onsite at the hotel.

"Look Elsewhere"

2
24/08/2017

Our room was not ready for us upon arrival at 7:30PM. When finally given keys, they were for an already occupied room. When they provided rails for our toddlers, they arrived over an hour later and were disgustingly dirty. Not a good place to bring your family.

"BEST WESTERN EDEN RESORT IN LANCASTER"

5
17/08/2017

Excellent by all standards, easily accessible from the highway Even at late check-in they were very helpful, the kids loved the pools and the breakfast was amazing!! Would definitely come back w/the family again soon

"Very nice hotel"

5
17/08/2017

This hotel is very nice, clean and modern. It's close to many things however you are right off the main highways, so there is no view. The staff is very friendly and helpful. Unfortunately it rained during our stay, so we were not able to enjoy the pool area.

"Very nice hotel"

5
17/08/2017

This is a very nice hotel, very clean and very modern. The staff is very friendly and helpful. It's in a great location near main roads and highways, the only draw back with that is you don't get very nice views. unfortunately it rained during our stay so we did not get to enjoy the outdoor pool area.

"Room was not cleaned even when called to ask"

2
17/08/2017

No service in cleaning the room.No staff was at the indoor pool so food quality was poor pool was dirty there was no staff at indoor pool/jacuzzi so children where in jacuzzi with toys n floats splashing me impossible to relax

"False advertisement"

3
17/08/2017

The hotel is nice, my 4th time visiting. Online reservation for girlfriends package is misleading. States prices starting at $99, May to Oct," but when we checked in, they did not honor it: reason, peak season. Nowhere did it state it was peak season; false advertisement.

"Really Amazing!"

5
10/08/2017

Wow! What a fantastic vacation we had at Eden resort! This was our second time staying there and we really loved it and can't wait to come back. I don't know where to begin...the rooms were fantastic (2Q, 1K - rm 371). Everything was so clean, we compared it to Disney Resorts! As a mom, I loved the fact that I didn't have to constantly ask for extra towels and toiletries. The housekeeping was great and consistent. Angela was our housekeeper and I personally thanked her. We had a blast playing the outdoor billiards and ping pong. The Sunday Champagne Brunch was out of control -- just like being at a wedding. Everything we ate was amazing. Same goes for Garfield's and Arthur's. The kids went nuts over the free ice cream by the pool. They loved the indoor pool, although the only downside for me was not enough seating and the lighting was too low. But I realize there are rooms facing that area and it's small so you can only do so much. We were not able to actually see the Luxury Suites, but we did peak in when housekeeping was in there. The Hershey, The Lancaster and a couple others looked amazing. We definitely want to book one of those the next time we come back. We can't wait to go back!

"Fun fun fun"

5
10/08/2017

Im a regular guest at your hotel and it's my only place I always go to and I always recommend it to all family members and friends very pleasant very relaxing place and always feel welcome and love it

"Great Place toStay"

5
09/08/2017

Everything in this hotel is great!!! Service, rooms, pool, atmosphere. My friends are very happy to come here and vacation with me . Looking forward to returning here again soon!!! It is a great place to celebrate special occasions.

"Over promise under delivered"

2
09/08/2017

On the outside, this place looks great. Restaurants to accommodate everyone, heated indoor and outdoor pools and close proximity to many great Lancaster attractions. Unfortunately the hotel lacks strong overall general management and it showed on the food quality, service, issues with some of our groups rooms. Additionally the pool that's heavily advertised as "heated" was far from Luke warm.

"Food and Drink"

5
08/08/2017

D was the best employee i have ever dealt with in any of the hotels i have stayed at. Very attentive and professional. Best bartender!!! food and drinks were great!!!!! resort is beautiful and full of great ppl!

"Consistent Excellent Choice"

5
02/08/2017

I stay at the Eden 5-6 times a year and am accustomed to it's excellence. Always updating the rooms and amenities, the Eden has the most professional, courteous and professional staff. Highly recommend for business or pleasure.

"Crowded"

2
02/08/2017

I had seen the Eden Resort and Suites website and was very excited about staying here on our recent trip to Lancaster. I was traveling with my husband and our two young kids (who just turned 2 and 4) mainly to visit Dutch Wonderland, but we decided to stay two nights and enjoy all the amenities at the Eden Resort. We were happy to have a place to return to in the afternoon for a nap. The good: The staff were (almost) all incredibly friendly! The housekeeping staff, in particular, were fantastic. We had requested a crib, and they brought it to us within 10 minutes of check-in. They even handed out free ice cream cones near the pool in the afternoon. The grounds were well kept and the rooms were clean. The not so good (in no particular order): 1. We did have one negative experience with the staff when we had been waiting in line for ice cream and my daughter let me know way too late that she needed to use the restroom (right now!). We ran inside and I asked the first person I saw where the closest bathroom was, and instead of telling me, he quizzed me about my guest status and whether or not I had a room key... and the delay led to us not making it to the bathroom in time. (Note to staff -- never slow down a desperate mom looking urgently for a bathroom!) 2. This is probably totally my fault, but from looking at the website, I thought all the rooms were suites. They are not. Our room was a standard room with two queens and no separate sitting area. When traveling with two smalls kids, this is a nightmare since everyone has to be quite if someone is sleeping and really no one sleeps! I wouldn't have booked it if I had realized it was not a suite. 3. The worst part of our stay was the first night the thermostat in our room broke. The fan was stuck on high and 65 degrees. BRRRR!!!! Of course, I didn't realize this until both kids were asleep (we had stayed late at Dutch Wonderland), so I didn't want to wake them up by having maintenance come fix it. As a result, I didn't get any sleep. I was freezing and was waking up constantly to cover up my kids so they didn't wake up (and then wake the other one up..) When I called in the morning, they were able to quickly come fix it, so we didn't have the problem the second night. 4. The most disappointing part of the trip was the pool are and all of the amenities were much smaller than they appeared online and super crowded! We were there a Saturday-Monday in mid-July. The pool area was PACKED. Like "visit your local public pool on opening day" packed. Not a single seat available to set down our stuff. No room in the pool, really. We didn't even stick around. The mini golf, table tennis, etc., would all be really fun, but there is only one of each and SO MANY PEOPLE! We didn't swim or play in the splash pad at all on Saturday or Sunday because it was way too crowded. Even Monday morning it was uncomfortably crowded. 5. The layout of the hotel is weird with almost all of the rooms either looking out on the parking lot/freeway, the indoor pool, or the indoor atrium (which is actually a banquet hall). This was a little odd since we got a birds eye view of a wedding going on. And then later that night when we were carrying tired toddlers home, we ran into very drunk groomsmen carrying a passed out a groomsman down the hall... not very family friendly! 6. We received a note under saying we didn't need to check out, just to leave the room keys in the room when we left and they would email the bill. We did that. Later that afternoon, after we had left, gone to lunch, and driven to Hershey, we got a call from the Front Desk asking why we had not checked out. I told her that we had received that note, so we didn't do anything but leave the keys. She told me that housekeeping had said we had left our belongings in the room. That caused me to have a major panic! What had we left behind? I asked her to find out what was left and call me back asap. Eventually she called back and said she was mistaken and there was nothing left in the room. Ahhh!! This definitely caused me unnecessary stress! All in all, I wouldn't spend the extra money to stay here again.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Becky727, The Eden Resort and Suites is a very popular year round destination. Our guest service, ultra-clean and comfortable accommodations, awesome amenities, and value are a regular favorite of many families and guests during all seasons. I am sorry if you felt our outdoor recreation was too busy, as we take great pride in our service recovery and personal assistance in all areas of the Eden Resort and Suites. During any stay with us our Manager-On-Duty is available to assist any concern by dialing -0- and always happy to respond in your behalf. When your time permits please refer to our website and take a virtual tour of our many different room types and specific locations that may be convenient for your family during a future stay. Our leadership team is committed to utilizing the observations of our guests to improve upon all aspects of the Eden Resort and Suites so thank you for your time and feedback. We genuinely anticipate your return and look forward to providing you and your family with a truly memorable Eden Resort experience. Kindest Regards, Mark Clossey, GM

"Eden Resort is a must if staying in Lancaster County"

5
02/08/2017

This is our second time staying at this resort with 3 kids. The amenities are great b/c they offer both an indoor and an outdoor pool and a splash park for the kids. There are different sized rooms that are accommodating to all sizes of families. I did wish that the Queen sized beds were actually that size but they are full sized beds. Overall, it is centrally located, so whether you want to go towards Hershey Park or Dutch Wonderland, or The Turkey Hill Experience, this is only a few minutes from all of them.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Maria D, Welcome back, and thank you for selecting the Eden Resort and Suites and our Central Pennsylvania region as your Summer vacation destination :). We appreciate your personal endorsement and family-friendly feedback. Our central location is convenient to some great local attractions that provide something for all ages to thoroughly enjoy. We look forward to seeing you again next year and sharing some special Summer memories. Traditions are a special part of the Eden Resort and Suites and thank you for being part of them. Kindest Regards, Mark Clossey, GM

"Excellent place to stay with Children"

5
31/07/2017

So happy with our choice to stay at your hotel. The location was ideal to be able to visit Hershey, do some Outlet shopping, Lancaster/Amish farms and go to Dutch Wonderland too. The Children pool area was terrific, could have stayed another night just to relax poolside.

"Fantastic stay for families"

5
31/07/2017

My kids are still raving about this hotel. They have so many fun activities - pool (indoor and outdoor), splash pad, shuffleboard, putting green, ping pong. The rooms were clean and recently renovated. Loved the fresh water with fruit in the lobby. Enjoyed the breakfast buffet - they even had soy milk for my son who is allergic to dairy! We hope to visit again!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Jennifer In Montreal, Thank you for taking the time to share your personal experiences with us at the Eden Resort and Suites. Thank you for recognizing our Eden Resort amenities you and your family enjoyed during your recent Summer vacation :). We are looking always at alternatives for allergies and glad the soy milk was available at the Arthur's buffet breakfast for your son. Thank you for your consideration to stay with us again in the future, when travels bring you back to Lancaster County, Pennsylvania, and the Eden Resort and Suites. Thank you for sharing some fond special Summer memories with us! Kind Regards, Mark Clossey, GM

"Great overnight getaway! "

5
27/07/2017

We decided last minute to get away and found a great rate for this resort. As soon as we got there we headed straight to the pool area and stayed for the rest of the night. We had dinner and beverages by the pool, played basketball, kids played on the playground and swam some more indoor and outdoors. The room was really clean and quiet for how many people were staying st the hotel. We would definitely go again!

"Nice place...but issues"

3
27/07/2017

This is a tough review...The outdoor pool, the shuffle board/outdoor activities were excellent...good people/employees ..good crowd....family orientated..All of the waitresses & service people were excellent..Lynette our server from Garfield's was excellent...She went above & beyond for us...Garfield's is fortunate to have such an excellent employee...That said, we had issues with the facility...Our room was nice, but there were obvious wear issues...Do not attempt to ring the front desk from your room...they never answer..ever....Which is no big deal..that's until your safe malfunctions with all your valuables in it, like your cell phone This led to multiple treks to the front desk & a considerable amount of waisted time...( the batteries in my safe door failed ) The manger assures me that he will make right on this issue, after examining exactly what went on...He also acknowledged the phone to front desk issue....he assured me that they just installed a texting system aimed at solving the phone-front desk no answering system....I never saw it...all that said if the resort does the right thing, I'll upgrade our rating..thanx for reading

"Don't book unless you are sure you can make it."

1
27/07/2017

I've never been treated worse by a hotel. I canceled my reservation 25 days in advance. They refunded me. When my reservation date came up, they charged me a no show charge. When I notified them, instead of refunding me again, they recharged the room charge so I had two charges. When I notified them of this, they refunded me the two rooms charges and then recharged me two more room charges the next day. It has been hell dealing with them. I still haven't received my money back. They will absolutely punish you if you cancel. Bookers beware.

"Business Trip"

4
27/07/2017

This resort is very friendly and accommodating to all guests, I notice no difference in how they responded to any guest, always very respectful and pleasant. The facility was very clean in all areas that I had access to. The room was very nice and clean and the bed was very comfortable. The amenities for business people were good, internet access desk and work space in the room as well as a place to relax. Room did not feel crowded or cramped. Would highly recommend to anyone!

"Great place for a vacation with kids"

5
27/07/2017

There is nothing negative that I can say about this hotel. They facilities are very nice and the staff is wonderful. Everyone we passed had a smile and a hello. Our room was in very good condition and clean. The food in the restaurants was good and the service was outstanding. We were on vacation with our children and grandchildren and everyone had a good time. There were no complaints from anyone

"Big, dated, right on the highway. It's a "resort" the way mini golf is a "golf course.""

3
20/07/2017

The staff is very nice. Our room, however...not so much. Everything is sorely in need of updating. And this is one of those places where "dog-friendly" means they douse the room with intense-smelling stuff to try to mask the doggy smell. Just awful. We were "upgraded" to a "villa" which I thought was very nice ...until I saw it. It was a typical room -- nothing special at all, but the furniture was dirty and threadbare, the sheets and bedspread were so wrinkled it looked as if it had been slept in, and the carpet felt filthy. We were so close to the highway I felt as if we were in danger of having a truck come through the wall. It's in a highly-populated area and seems to attract a lot of people for whom this feels like a vacation because they can sit by the pool all day and their kids can use the kiddie pool. Not what I was expecting based on the reviews. There is nothing "premier" about this place.Would not choose it again in spite of the very nice staff.

"Great hotel, excellent location"

5
20/07/2017

We've been here at least a dozen times, and the property and service have been outstanding each and every time. Very good property layout, well maintained pools, and very good restaurants. Best Western's can be hit and miss, but this one is unquestionably a hit, and the family agrees.

"Romantic Getaway"

5
20/07/2017

I had the best experience this past weekend with BW Eden in Lancaster. From the staff to the rooms and restaurants I was very pleased. I loved the fact that they have dedicated adult only rooms for a quiet experience. The rooms were spotless and very comfortable. I can't wait to go back and stay for a few nights.

"eden best western"

1
20/07/2017

wife and I stayed here ,looking for a getaway stayed here before compared to others in area Lancaster would probably consider other options included we both did not sleep therefore we would consider somewhere else for the price

"great for families"

5
20/07/2017

We come here every year with our grandchildren and are able to relax as well as enjoy the area.The pool is very nice with many attendants. We like the different room options. The restaurant is one of the best in town,

"Resort-Like Stay at Affordable Prices"

5
13/07/2017

As a family of 5 traveling to Hershey Park and Dutch Wonderland, my family and I were looking to stay somewhere in the middle of both properties. When I came across this property, I was pleasantly surprised. Eden Resorts part of the Best Western properties is a great hotel offering plenty for families to do - indoor and outdoor pools including a spray park area for my 2 year old. The room was the biggest hit, plenty of place to spread out with 3 queen size beds and a sleeper sofa. Very comfortable, we will definitely come back again!

"A foody's place"

5
12/07/2017

Filet mignon, baby back ribs, individual pizza & chicken tenders, as well as, much more. Kid friendly and family friendly restaurant. Ex ellant food, oversized portions, friendly staff, etc., etc., etc! I can't do this all day, go, enjoy the food.

"This is by far the best resort in this area! The attention to detail and quality of hotel is exceptional!"

5
12/07/2017

I would like to recommend that top honors or possibly promotion be given to Mrs Opal ! Her customer service skills is to be emulated by other managers! She is simply amazing! As a professional firefighter in the city of philadelphia it's very important to my family to getaway when possible due to the stress that comes with the job ! Well Mrs Opal went out of her way to not only accommodate us but also give us the best price on our stay after bringing up to her attention our experience on trying to make reservations via the reservation line. Well her quality of care and exceptional managerial skills resulted in us extending our stay and we look forward returning to celebrate our upcoming anniversary in august! Thank you for the exceptional exprience Chaplain Vega

"Wonderful vacation spot"

5
11/07/2017

My wife and I come out to Lancaster specifically to stay at Eden. The room and staff are great, the pools are wonderful and the food is amazing. Even the "normal" breakfast buffet knocks the socks off any other hotel I've stayed at.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Alex B, Thanks for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites :). We are glad you were able to experience all of the amenities included at the resort, as well as enjoying one of our signature restaurants, Arthur's, and the breakfast buffet featured daily. Thank you for acknowledging and complimenting my Eden Resort colleagues for their service efforts in making you feel welcomed and comfortable. We aspire to make the Eden Resort and Suites your "home away from home". Thank you for your business and being a valued guest. Kindest Regards, Mark Clossey, GM

"Nice hotel with great pool for the kids!"

4
11/07/2017

Very clean hotel with friendly staff. Great pools for kids and convenient to activities in Lancaster, PA area. Would definitely stay there again. On premises Garfield Restaurant was average chain type restaurant.

"Clean the pool better!"

4
06/07/2017

We enjoy our stay and everything about the hotel is nice but the pool needs to be cleaned better and more often!!!!!!!!! The pool was very dirty with lots of hair and debris floating in it. Never seen it get cleaned!!!!!!

"Great stay"

4
06/07/2017

The pool was fabulous, but a bit crowded. I wish I could have stayed longer and enjoyed some of the other amenities. I will DEFINITELY be returning very soon for a much longer stay. I loved being able to text with issues.

"Best western Eden resort is amazing !"

5
06/07/2017

Loved every minute of our stay ! Rooms are beautiful, staff is excellent. Pool is amazing! 24 hour coffee was a great additive too! Love that the pools are open late .the ice cream served by pool every day was a wonderful treat that my daughter looked forward to! Can't wait to come back

"Eden Resort and Suites is paradise!"

5
06/07/2017

Beautiful and clean! Will be back! We've been here twice and we're extremely satisfied with our stays. You will not be disappointed! Wish a villa or 3room suite would have been available, but it was a last minute thing on s holiday weekend! Pool was great at 10:30 pm after fireworks in town!

"Amazing Stay - Mid June to July 7th"

5
06/07/2017

The hotel has amazing amenities such as a nice indoor pool, fitness center and outdoor swimming pool with a great kid's area and playground for kids. we has an amazing housekeeper called Norma. She is very detailed-oriented, warm and super clean,; she left our rooms smelling great!!! Although we had a confliction with the scheduling in terms of getting our room cleaned earlier in the day 9 due to kid's naps), I believe front-desk did not communicated to our housekeeper about getting room cleaned. so I believe, there was a communication problem between them. I had to call and ask AGAIN for housekeeping management to tell the housekeeper to get to our room in the morning. I am a bit disappointed with Eden, in terms of recognition to its employees, because I stayed there last year in December, also for almost a whole month, and got Norma and Alta Gracia as housekeepers again. They were again, stellar at their jobs, but never got the comment cards which I left for both of them. I asked Norma if she did get any recognition for their hard work, and she said that she never got anything. Norma and Alta Gracia deserve to be recognized for their attention- to-detail, warmth at they take pride to work at your establishment. I worked at a similar Hotel chain (Travelodge Canada), and I know how employed behave towards their job in the hotel industry, and if there is one thing the Eden Resort should be proud of, is to have women like them working for their establishment. Thank you again to both Norma and Alta Gracia, and I really do hope that this gets to management and that they are FINALLY recognized. Amazing stay, definitely staying again and recommending to our company's coworkers, who often travel to Lancaster for business. Also, Cherry from the Sales office was very nice, giving us a nice treat basket with locally handmade products to show their appreciation for our business. Thank you very much!

"Excellent hotel, great service"

5
29/06/2017

I highly recommend staying here. We just spent our sixth summer trip at this resort. It has a convenient location between downtown Lancaster and the outlets on Route 30. The hotel's rooms are spacious and modern (I noticed this year there are new drapes and lamps with more plugs for chargers). Both pools are welcoming and well attended. There are lots of nice amenities such as billiards and shuffleboard. The restaurants on premises are satisfactory for dining in - they tend to get overcrowded with large families and buffet service is lacking (the food tends to toughen and get cold). Instead, I would recommend getting room service if you have a suite. The staff is extremely helpful. During our stay, Jade from the front desk went the extra mile to ensure we had a room we liked. The staff pays extra attention to service and goes out of its way to see if guests are satisfied with their stay. Several times during our vacation I was texted by the front desk with inquiries about whether we were enjoying our visit. You can't go wrong by choosing this resort.

"Great time!"

5
29/06/2017

We have stayed at Eden Resorts several times in the past year. We have thoroughly enjoyed each stay. I would highly recommend this place to everyone. All of the staff are friendly and helpful. The rooms are immaculate.

"Wonderful family trip! The hotel never fails to disappoint us!"

5
29/06/2017

The pool, spray park and outdoor activities keep the little ones entertained for hours! We return to this hotel every year and we are already talking about our trip next year! So close the Dutch Wonderland and only 30 minutes from Hershey makes this the perfect spot for our family! We were more than pleased as always!!!

"Perfect Family Getaway"

5
29/06/2017

I took my daughter for a overnight. Wr got upgraded for free to a King Suite upon arrival and my daughter thought it was the best vacation ever! We spent 2 days there and loved it all! Wish we would have stay another night. The outdoor and indoor pools are amazing! Fun amenities for everyone! Staff was great and cleanliness was everything was perfect! We will definitely be going back and bringing friends! I have seen Groupon deals before and will be watching for them now! Oh and Buffet breakfast was delicious too!

"Saved our trip"

5
28/06/2017

Wonderful - attentive staff - excellent accommodations - food was good - pool area very nice - indoor and outdoor plus hot tub. Hotel went out of their way to accommodate us after a horrible experience at the Days Inn - we got a really good rate and they put us in a 2 bedroom villa - WOW -- property very clean and beautiful

"Eden"

5
22/06/2017

Hotel is amazing. Very clean. Food is good. Pool is great for the kids. Indoor pool is as well. Fitness center is a little small but does the job. The checkout process is simple. Can also check out via tour phone

"Once again hits the ball out of the park..."

5
22/06/2017

We went to Eden with our two kids (5 & 8) for three nights. Their grandparents also had a room for one of those nights. We had a fun relaxing time. Swam, played shuffleboard & bocce ball. Ate and drank by the pool with the help of the awesome wait staff. Had so much fun we decided to extend our stay another night. We however had to go to a new room. The hotel handled the room switch for us. It was seamless. We went to Dutch Wonderland and when we returned in the afternoon our luggage was already in our new room. This is our sixth year enjoying Eden and they never disappoint! We will return again and again!

"wonderful place just a little disapointed"

4
22/06/2017

the place is just beautiful a wonderful place for a special occasion it was our anniversary disappointed for the time we came to the hotel that the supper was closed we are not rich and do not have a lot of money to come all the time

"Not what Expected"

3
22/06/2017

The hotel itself was nice. The staff were rude - having attitudes. My room was never cleaned properly. The room safe was broke, the tub where we showered always filled up with water and never drained. Called for maintenance and showed up long time after. If I am ever in the Lancaster, PA area, I may choose another hotel to stay at considering the money I paid at Eden Resort for the horrible service

"Fun Stay... Again!"

5
21/06/2017

We just got home from our third stay at the Eden Resort and we were not disappointed. We specifically choose this hotel when in Lancaster due to it's outdoor pool/spray park and their indoor pool. If we were at the hotel, my kids were either sleeping or playing in one of the pools. The room was clean, beds were comfortable and staff was very helpful. We also enjoyed eating at Garfields, which is located inside the hotel. I can't say enough about how much we love this hotel!

"Business travel"

5
15/06/2017

Wonderful clean up to date facility. BeUtiful grounds and very professional staff. Pool is awesome with a clean workout center as well. Good parking. No issues here which as a traveler is very refreshing.

"Awesome location"

5
15/06/2017

The rooms were excellent the appearance of the hotel in the amenities were beyond what we had expected all the staff was great the restaurant food and bar lounge the service was excellent and the food was awesome everything about the experience was top notch

"Their Pool and Breakfast is the Best Ever <3"

5
14/06/2017

Their indoor and outdoor pool are the best I've ever seen at a hotel. They also have a mini golf course! Breakfast is a very pleasant experience that I always look forward to. The location is perfect for families visiting Hershey, Dorney and Lancaster's Amish attractions. Always clean and quite place to rest your head.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, The"best ever" for us at the Eden Resort and Suites is when our regular guests love the Eden as much as we do! We are delighted your family enjoyed your stay and found our amenities to be very entertaining, and our location very convenient to all of the local attractions. We want to be your favorite Resort :). Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"First family trip"

5
13/06/2017

Great location. Close to all the sites of Lancaster! Pool was great. My toddlers were so in love with the sprinkler area! Indoor pool was great for cold mornings! Only issue was the noise. Being close to the highway, the trucks kept me up at times at night. Also in the middle of the night around 3am, there were what sounded like two males drunk and screaming and singing and one sounded scarily angry. I called the front desk to report it and was told the cops were already on their way. It stopped shortly after this. I feel like this could have been prevented by not letting someone that intoxicated into the hotel or when someone calls, have security come in to stop it!

"Wonderful"

5
12/06/2017

This place was amazing! My kids loved every second of being there (and t he chocolates and lemonade didn't hurt either) and I loved having 2 separate spaces to relax in! The staff were very pleasant as well!

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Busy Mom, Thank you for sharing your recent family experience with us at the Eden Resort and Suites :). We are pleased to read how much your children enjoyed themselves, and the chocolates you memntioned made locally is another way for us to say "welcome"" and acknowledge you as our valued guest. At the Eden Resort and Suites our focus is on ultra-clean and comfortable accommodations, terrific Eden Resort amenities, and superior customer care.We want to always create some special memories for you and you family. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Great place!"

5
08/06/2017

I stay at eden on a weekly basis throughout the year! It's always a wonderful experience! The staff is always very polite! The quality of the rooms are second to none, the cleanliness of the place is phenomenal!

"Beyond Expectations."

5
08/06/2017

What a very beautiful huge hotel. Its so well situated with the sprawling dinning room with fountains. Pool inside and out is beyond better than 99% hotels. Though the bed was very firm and was surprised. And the water pressure in shower was much to less for the shower heads. I had same issue in a bathroom years ago so I just bought a new shower head and problem solved. But they came to fix it and just put same shower head. I offered my wife to go to store and buy new one but she didn't want to trouble me as our days were busy relaxing and letting the cool wind blow in our hair.

"Nice resort"

5
07/06/2017

Great management staff and overall great resort. I would definetely go back! My family had a great time and it's in a great location close to everything! The pools were very nice, the rooms were clean and the beds were very comfy. they even let you pick your own pillows!

"Most Kid Friendly Hotel in Lancaster!"

5
07/06/2017

My family and I travel quite a bit, but we came up to Lancaster for a wedding and decided to stay at Eden rather than the wedding hotel because they had an indoor and outdoor pool and splash area for the kids. I've never been to a hotel that was so focused on the little things that make the trip worth it when traveling with kids. We were initially checked into a room which overlooked a reception hall and we noticed that a wedding reception was about to start, but they moved us to 258 and even upgraded our room to a bigger suite that overlooked the indoor pool. In our room there were small green night lights leading to the bathroom, but not bright enough for kids to walk comfortably so luckily I always bring my own, and a sound machine next to the king bed. Smaller kids will not be able to touch the fireplace buttons since they are higher up and the fireplace is completely enclosed in glass so my kids never even noticed it was there. At the breakfast buffet area they played at least on 1 TV the Disney channel, but no sound. Someone was walking around the outdoor and indoor pools with free popsicles and fudge bars! You can order food outside by the pool area which makes it easy to eat lunch/dinner with the kids if are swimming. The added bonus was that I wasn't even aware there was a cool pirate ship playground for the kids and a big connect four game to play. There is also a billiards table, ping pong table, basketball, and a tiny mini-golf course. We didn't get to play with everything, but we will definitely be coming back because we enjoyed our stay so much!

"New Fav hotel in Lancaster"

5
01/06/2017

My family has been vacationing in the Lancaster Area for 20+ years. We have always loved and stayed at the Bird in Hand Family Inn. They had a nice clean hotel with an indoor pool for the kids. The last time we stayed we were happy with it however a family member kept raving about Eden Resort and we decided to try it. Wow this hotel blows Bird in Hand away. They are not even in the same class. This hotel was very clean, the staff was very nice and the recreation area was well laid out. While in the pool area you can order food poolside which was a nice feature. After staying here we can never go back to anything less.

"The Do The Little Things Well"

5
01/06/2017

The wife and I have stayed at the Best Western Eden resort many times, and we keep going back because they do the little things well. Friendly, professional staff, clean rooms, wonderful restaurants, and usually very quiet. The Sunday Buffet is famous for miles around, and the pools are so refreshing. It's almost like going home, but without the telephone, kids and barking dogs!

"Great family place"

5
31/05/2017

Very clean, neat. rooms large enough for family of 7 and still plenty of room..... went there for dutch wonderland halloween. easy and convenient. Much to do around there. parking was good. Place was very well kept and up to date. The staff was friendly and very helpful. Ease of access to interstate was great. Beds were comfortable and soft. very upscale and clean. near many attractions. will definitely stay here again. A little pricey but you get what you pay for and for $249.00 thats not to bad compared to having to rent two or more rooms and being seperated from your family. We were able to stay together. Very spacious.

"Great family getaway"

4
31/05/2017

We just returned from our trip to Lancaster PA and Eden Resort was everything that we would hope for. It was MASSIVE with 2 pools (indoor and outdoor), 2 restaurants, gym, guest laundry room and more. One thing everyone should know is that some rooms face the indoor pool and you get no natural light. Our suite was facing the indoor pool so the only light that we got was coming in from the pool and the bedroom didn't have a window at all. Every time we walked in we could smell the chlorine from the pool and since the pool closed at 10pm every day, it was pretty loud. BUT we had access to the bathroom from the living room and the bedroom which we wanted. Having no natural light was a downside but our whole family had a great night sleep since we didn't get any lights into the room. If you're type of a person who needs natural light, can't stand the noise and chlorine smell, then please be sure to ask for rooms that faces out, not facing the pool. We did breakfast buffet from Arthur's every morning and it was decent with good selection. We also ordered from Garfield's at night and it was ok, but the price was great so I can't complain. Overall, this resort is very family friendly with great staff and location for Lancaster. If we're ever back in the area, we would definitely stay here. Next time, I'll probably ask for a suite that's facing out so we get some natural light.

"Love this place"

5
30/05/2017

This place is one of my family's favorites places to go. There isn't one bad thing I can say about this property! Thank you Karl for all of your help during our stay, keep up the good work!! See y'all in the summer

"Family-friendly Luxury"

4
25/05/2017

What first caught my attention when we entered our hotel room were the high ceilings.They were an unexpected plus, as we were on the top floor. That meant cathedral ceilings with ceiling fans, which really opened up the rooms. The hotel had all of the amenities a family needs--fridge, storage space, spacious rooms. And we felt a sense of luxury, even though we were there with the kids. My only small criticism was that our bedroom was the first you entered, and there was no door to lock. The children had the far room with double beds, which was much more private. I would recommend flipping the floor plan.

"My view"

5
24/05/2017

I was extremely happy with my sray. From checking to checking out. The staff are extremely friendly. The room was very clrwn. Room service excellent! The internet service was good. Pool area very clean.

"Great Place to Stay"

5
24/05/2017

Have eaten at their Sunday Brunch many times before. This year I stayed overnight and had 'The Brunch" the next day on Mother's Day. What a wonderful and enjoyable time we had. There were 3 proms going on that Saturday night and we thought we were going to be lost in the crowd, but the bellman help us navigate trough the crowds and get us to the restaurant with no worries at all. Everyone was pleasant (students included) and not even discourteous to us old people just going to the restaurant for a Pre-Mother's Day meal. We had a great time and stay and recommend this place to anyone that's wants a romantic evening and getaway from the hustle and bustle of everyday life.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear PatriciaC2202, Thank you for celebrating Mother's Day with us at the Eden Resort and Suites :). I was delighted to read you had a very special weekend and enjoyed being pampered and recognized for all you do for your family and "Sunday Brunch" was a highlight of your experience. We appreciate your patronage and glad to be part of your getaway weekend and special memories. Thanks for being a great Mother, and as we reflect this Memorial Day weekend 2017, if you or your loved ones, were ever in the Military or currently Serving let us never forget the service and sacrifices families go through and endure. Wishing you safe travels in your journeys --until we meet again!. Warmest Regards, Mark Clossey, GM

"ELEGANCE"

5
23/05/2017

My wife and i have stayed at "the Eden" many times over the past 10 years, and each time we book a stay at the "Eden" we have high expectations. I can honestly say that they exceed that expectation every time. And the food is off the charts, forget about any "dieting", it is not going to happen, The Sunday brunch is "Off The Charts Great".

"Wedding guests"

5
23/05/2017

What a great weekend it was because we were celebrating a newlyweds wedding so the magic was already there. The stay at Eden made it all more magical! Very friendly staff, very clean and the bed and pillows were so comfortable! There was a lot going on and the hotel was very busy and there were many smiling faces :)

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear 789frede, Thank you for sharing your wonderful experience with us. It is fantastic to learn you view our accommodations and service as unparalleled :). We are honored to add to the magic of a such a special event and be your host. Memories and traditions are very important to us and last a lifetime. Wishing you a safe and happy "Memorial Day" holiday --if you served or know of others who did, thank you for your service and sacrifices for our freedom and liberty. God Bless America! Kind Regards, Mark Clossey, GM

"The Hershey suite was remarkably sweet! Amazing"

5
18/05/2017

Totally loved what Best western did with the place. First class all the way! Really the best hotel I would rank right up there with a five star first class resort. You'll be amazed at just how far Best Western has come to re brand their hotels. I am a believer!!

"Perfect escape"

5
17/05/2017

I stayed there over night for my birthday me and boyfriend we just wanted to take a quick brake from our businesses and it was a great time great place to escape very peaceful everything is right there we didn't have to leave our room at all.

"GREAT STAY!!"

5
17/05/2017

Loved everything about this place. The food, the staff, the room. It was all great. The area was so calm and peaceful. its pleasant to the eye as well. Our suite was unlike any suite we have ever stayed in and the price also made it absolutely a must try. Me and my wife will be back again. Cant wait to be back.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guest, Thank you for sharing your recommendations of our full-service accommodations :). We thank you for recognizing our ultra-clean, comfortable, and well appointed guest rooms. We are committed to exceeding the expectations of our guests, and thank you for providing us with the opportunity to be at your service. We can't wait to have you back again either. Wishing you safe travels in your journeys --until we meet again! Warmest Regards, Mark Clossey, GM

"Beautiful Resort in Lancaster, PA!"

5
17/05/2017

The Eden Resort is a beautiful resort located in Lancaster, PA. It's very close to Outlets for shopping, downtown Lancaster City, Dutch Wonderland, & Amish Country Tourist sites. The hotel is very clean, decorated with gorgeous flowers/plants, a lovely fireplace in the lobby, & everything looks new & recently remodeled. The rooms are spacious, & offer everything you might need, including a printer for business travelers. There are some rooms for only families, & some specifically for business travelers that want more quiet. Their customer service is impeccable, & food is really top notch. Excellent breakfast buffet!!

"Thoughtful/Caring Staff"

5
16/05/2017

The thoughtful/caring staff, placed us in the adult only wing on Prom Night. We love teenagers, but needed a break and the facility and its staff provided it perfectly. The adult only wing rocks and the indoor pool is great for couples and families.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Bretts256, Thank you for recognizing our "Adult's Only" floor we are delighted it accommodated your stay and you enjoyed some well deserved quiet time. It truly is our pleasure to assure every attention-to-detail and experience that exceeded your expectations each and every stay. Thank you most of all for choosing the Eden Resort and being our guest. Wishing you a safe and happy Summer Season:). Warm Regards, Mark Clossey, GM

"Beautiful place"

5
11/05/2017

I stayed in the two bedroom premier suite and it was so beautiful and over 1000 sqft. I'll definitely be back, it was also very convenient from the highway . They had a indoor heated pool and also the outdoor pool with a little kids water park , it's great for families.

"Great Anniversary Get-A-Way"

5
11/05/2017

My wife and I celebrated our 17th wedding anniversary at the Eden Resort. We had an absolutely wonderful time. The resort is absolutely beautiful and kept in pristine condition. Arthur's Terrace buffet was excellent and a very good value. We stayed in a 2-room suite with a King bed. It was spacious and overlooked the outdoor pool area. Highly recommended!

"Best place to stay in Lancaster"

5
10/05/2017

We chose to stay at BW because of the great reviews it had on TripAdvisor. We were not disappointed. The hotel was new, clean had great amenities. We were so impressed that we are planning to stay again in a few month with our kids.

"Room was not ready at check in"

1
10/05/2017

When my wife and I went to check in about an hour and a half after the check in time we were told that our reserved room was not ready. We were, apparently, upgraded without being told and the upgraded room was not ready. I was not pleased and asked to speak with a manager who told me that they would then downgrade my room to its original reservation. This was fine by me, however, the manager made it feel like it was our fault that our "upgraded" room was not ready. The customer service at this hotel is severely lacking. Later in our stay, we were at a bar and the bartender left the bar area for more than 30 minutes. Other patrons asked if the bar was open and we had to tell them that is was open, but the bartender left for some reason. I told the other patrons jokingly that they had to help themselves. Obviously, the management at this hotel is very inept. I will stay elsewhere when I am in the Lancaster area from now on. Please be advised that the looks of this hotel are just a front for the poor management that exists here.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Chem5, Thank you for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. I truly apologize for any inconvenience you encountered and the unacceptable service you received. I have sent you a personal email through Trip Advisor and look forward to your reply to assist me in immediate follow-up, mentoring, and resolve concerning the encounters you mentioned. I look forward to speaking with you personally and assuring your feedback is a tremendous opportunity to redirect improper service oversight and ensure every attention-to-detail and a service experience that exceeds expectations. Thank you for your time and consideration Kind Regards, Mark Clossey, GM

"Awesome Villa!"

4
10/05/2017

The room was amazing! We felt so relaxed and slept the bettter than we had in weeks. The front desk people were extremely helpful. Parking was easy to find and we didn't have to walk far at all. The chocolate given at check in was a nice addition.

"Family Escape "

5
04/05/2017

Excellent stay!!! When I visit Lancaster the Eden Resort is the place to stay. I especially love the suites which have a private entrance and a small kitchenette to use. This trip was a family trip four generations taking a day trip to Lancaster to enjoy the good food and Farmers market. I also stopped in at the Pottery Barn outlet and got beautiful lamps. Lancaster has a little of everything for everyone. I love being able to have a home away from home to be able to relax and enjoy the trip. The staff is absolutely wonderful as well.

"Georgeous Resort"

5
03/05/2017

Loved our two bedroom suite at this hotel. The quality of beds and pillows were excellent. Little kitchen area was convenient as well as having huge two bowl sink area separate from the shower area. Two large TV's. Our suite was on the first floor. Very quiet. Enjoyed the breakfast buffet with lots of choices. I definitely recommend this hotel and just wish we could have stayed longer than one night.

"Very helpful staff"

5
03/05/2017

I had a very good experience at the hotel during a conference. I was placed very close to the conference rooms which made it easy in between each meeting. My only complaint was the bathroom had an unpleasant odor which I did call about and they came immediately to clean. Unfortunately it didn't help so i think it may have just been the cleaning products that they used and the way I smelled them.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear CherylcT2533IO, Thank you for your comments and personal observations regarding your recent Conference Experiences at the Eden Resort and Suites. We enjoyed your group immensely and were honored to be selected as your host :). We trust you and your group will be back again hopefully as an annual tradition. Thank you for recognizing our Eden Resort guest services and the follow up of our team during your stay. Our Executive Housekeeper inspected your guestroom after departure and did some ultra-violet sanitizing to assure every attention-to-detail and the cleanest and freshest aroma. Ultra-clean and comfortable accommodations are top priorities at the Eden Resort to assure an experience that exceeds expectations each and every stay. Wishing you safe travels in your journeys --until we meet again! Kind Regards, Mark Clossey, GM

"Best place Ever"

5
03/05/2017

I had the best hotel suite I have ever stayed in. I will be back just to stay in this suite!!! I was not expecting this when I checked in, I though I was just getting a king room and I got a terrific suite, with a TV in the bathroom, fireplace, it was just fantastic!!

"Beautiful facility"

5
02/05/2017

My husband and I stayed here for a church retreat in April 2017. The hotel was beautiful, room was large, modern, clean and comfortable. The staff were helpful and friendly. Food was good, not great. The only thing that I would have liked were more places to sit outside and enjoy the beautiful day. The pool wasn't open and there were families in the recreation area, which was very nice, so there was no where for me to sit outside and have coffee or read a book while my husband golfed.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Kim W, Thank you for sharing your recent Church Retreat experiences with us at the Eden Resort and Suites. We are delighted you and your Husband enjoyed your overall experience. The Outdoor Pool and Recreation Area opened officially May 1st, 2017, and offers plenty of seating for personal enjoyment and relaxation --we feature an Adult Swim from 7:00am to 9:00am daily in Season, and it is very popular for coffee and reading around the deck. We offer a couple of great benches behind the Villas or in front of Garfield's Restaurant which are a perfect spot to read a book on such a Spring Day as you mentioned:). During any stay with us please dial -0- and it would be our pleasure to get you a chair and place it for your enjoyment and leisure. We appreciate any opportunity to respond in your behalf. Thank you for your business --wishing you safe travels in your journeys until --next time. Kindest Regards, Mark Clossey, GM

"Excellent front desk "

5
28/04/2017

Every week my husband and I come to the car auction. We stay here every week and Jenn has always taken great care of us. She is a great employee and an asset to your company! She deserves the best of the best! She is truly the most genuine person I have ever met. Great job Jenn!! You are awesome!

"Eden Resorts"

5
27/04/2017

Great accommodations - comfortable and quiet, better service - very friendly and helpful staff! Perfect location for Lancaster and nearby attractions. Good food at resort, many choices nearby. A great place to visit.

"Destiny's recital"

5
26/04/2017

This room was very spacious. The entry was into the living room or shared family area with a walk through kitchenette and bathroom area to the bedroom. There was a beautiful patio over looking the pool. Would be great room for the summer when the pool is open.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Robert Z, Thank you for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. We appreciate your patronage and the opportunity to be of service :). We are pleased to read you enjoyed your experience and the accommodations were perfect for your getaway. I hope you enjoyed the recital and we look forward to seeing you again this Summer Season! Wishing you safe travels in your journeys ---until we meet again! Kindest Regards, Mark Clossey, GM

"Outstanding"

5
26/04/2017

I highly recommend this hotel. Food and service was exceptional! This place has something for everyone. This will be the place we stay from now on to just get away from time to time. I would recommend the Prime Rib Buffet to anyone.

"Great Accomodations"

5
26/04/2017

Thank you for such great hospitality. We were in need of nothing. Service was absolutely made with a smile. Accommodations were perfect for our business team. The pool and hot tub were refreshing after a long day of meetings. Thank you.

mclossey, General Manager at Eden Resort and Suites, BW Premier Collection, responded to this review
Dear Valued Guests, Thank you for recognizing our hospitality efforts here at the Eden Resort and Suites:), it is our honor and passion to assure an experience that exceeds expectations each and every stay. We realize you are traveling away from home for business, and we want to assure you receive every attention-to-detail, and all the comforts of home. At the Eden Resort and Suites we believe you deserve the very best --always expect the very best. Thank you for your business and the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Great stay and wedding facilities!"

5
20/04/2017

One of my cousins held her wedding here and we stayed overnight the night before. What a great hotel! We loved our room and the activities at the hotel were wonderful! Their pool is great, but was maybe a little crowded. It was a weekend, so that's what I would expect. The wedding was held in a BEAUTFUL ballroom that was just perfect (except maybe for all of the people watching from their balconies above the courtyard area). I'd be happy to stay here again anytime! Highly recommended!

"Disappointed"

1
20/04/2017

Our most recent stay at Eden Resort was met with great disappointment. We booked our trip more than a month ago and requested the same type of villa we stayed in a few months before. We specifically asked for the villa with the large spa tub. The room we were given in the villa section only had a shower. We requested a change but we're informed the type of room we wanted wasn't available so we shortened our reservation. The first evening we found the shower didn't work properly, we contacted the front desk, after waiting an hour no one showed up to fix the problem. We went to the front desk and they assured us the problem would be corrected while we were out to dinner....nothing. The shower barely had pressure and the rain head was dripping cold water while the main shower head barely produced enough warm water to take a quick shower. We travel through this area for business and pleasure six times a year, I doubt we will return.

"Love the hotel."

5
20/04/2017

Excellent! Everything was great. The service, room and staff. The location was close to all the restaurants and highways. We enjoyed the Amish buggy ride. The countryside is breathtaking. The indoor pool was nice. The hotel was clean.

"Service"

5
20/04/2017

The best place to stay in Lancaster for business or pleasure. I've encountered some of the best customer service at this hotel. The people at the front desk are amazing and very accommodating on every visit. Opal, Ethan, Nick, and Bennie will make you feel more than welcome on arrival. I know I left a few names out, but you won't be disappointed with anyone. The staff in the restaurants and the bar are equally attentive and friendly.

"Birthday Celebraion"

5
20/04/2017

We stayed in a lovely 2 bedroom penthouse villa!. It was amazing! Spacious with a nice kitchen (if you choose to cook) The prime rib buffet was good, the wait staff were great and very funny!. The staff wonderful! You must stay or come for the Sunday brunch. It was scrumptious lol!

"Family Trip to Hershey and Dutch Wonderland "

4
13/04/2017

If your in Lancaster this is the place to stay. The kids had more fun at the hotel then the actual resorts. We stayed in one of the townhouses and it was well worth the cost. Definitely the best hotel in the area.

"Better Value than Hershey hotels"

4
13/04/2017

Glad we stayed here for our Hershey/Lancaster trip. Hotel is centrally located. Offered: 3 queen bed suites to accommodate my family of 5; reasonably priced hot breakfast buffet; indoor pool for the kids; whirlpool for myself -- all a good value.

"Terrible terrible experience!!"

1
12/04/2017

Checking in process took forever. The "express" check in didn't work for any of us standing in line. The answer was "yea we know the cards stick together". The pool is VERY dirty and VERY ill run. I asked to speak to a manager and it took forever. That was totally not helpful and only made me mad. The room and the hotel appeared to be in good shape, but it's clear the middle management down just plain stinks.

"Resort in Lancaster county"

5
11/04/2017

This hotel is the best in Lancaster rooms are large and comfortable . Hotel is fresh and recently remodeled Indoor pool great during rain and cold weather Staff goes out of their way very satisfied would highly recommend. On site restaurants convenient and food is excellent

"Disappointed"

2
11/04/2017

First of all there were too many steps when you come in for my mother who is handicap, then in the middle of the night a Bird got into the living room through an open flute on the roof. Management refused to discount my room.

"Great Service, Great Suite, Bad Location"

3
11/04/2017

This is the first time a relied on a TripAdvisor review to select a hotel and was TOTALLY DISAPPOINTED. No way this hotel should have such a high rating given the fact that the entire location rests alongside an 8 lane section of superhighway that is so loud it drowns your every thought. The staff and the actual room and hotel grounds are lovely, and the staff is beyond nice and professional. Traveled with small dog and we had no issues.

mclossey, General Manager at Eden Resort & Suites, BW Premier Collection, responded to this review
Dear RJ K, Thank you for your feedback regarding your recent stay with us at the Eden Resort and Suites. I am sorry you did not like our Eden Resort location. During any stay please notify our Front Desk and we can assist you in any way and it would be our pleasure to move you to something more convenient for you or even perhaps to the opposite side of the hotel. When your time permits please refer to our Eden Resort website and take a virtual tour of our many different room types and location that may be of interest to you. Thank you for your business and the opportunity to be of service. Please contact me at 717-560-8415 if I can be of future assistance. Kind Regards, Mark Clossey, GM

"One of the best."

5
11/04/2017

My husband and I, along with my brother-in law and his wife, stayed at Eden Resort for a short getaway. We stayed in a two room suite with three queen beds. Our primary purpose was seeing a show at Sight & Sound Theater, which is about 15 minutes away. We very much enjoyed our stay at Eden. The staff was all super nice. All of the amenities on site were well kept and clean. We enjoyed the indoor pool area and fitness center. We also used the business center while we were there as well, which was very nice to have access to. Our room was very nice and we loved that traveling as couples, both couples could have the privacy of separate rooms. The layout was well done, with the bathroom in between each bedroom and the sink and mirror outside of the actual bathroom. The tv had a good selection of channels and the beds were decent. We have a very soft bed at home so the bed was a little hard for us but we were able to sleep fine. We had breakfast vouchers for Arthur's on one morning of our stay and were very impressed with the selection and quality of the food. They had two styles of scrambled eggs, sausage, bacon, 4 kinds of cereal, a large selection of fruit, bagels, toast, biscuits and gravy, pancakes and strawberries, and a large selection of pastries. We wished that we had bought vouchers for every morning of our stay. The price was very good for what you get. This was one of the best hotel stays that I have ever had and I would highly recommend this resort.

"Great place for family getaway"

5
28/11/2016

Close to Hershey and many other fun family activities. Indoor swimming pool is great for the kids during the cold weather months. Staff very friendly. Suites are excellent for families especially with 2nd bedroom with bunk beds and separate tv for kids. The suites also have microwave, mini fridge, and sink which allows for not having to eat out at every meal. We spent Thanksgiving weekend at Eden Resort and had a great time.

"Eden Resort and Suites an A+"

5
28/11/2016

This is my second year staying at Best Western Eden Resort and Suites. This hotel exceeds my expectations every time! Great customer service, the hotel is gorgeous, and the rates are reasonable. I would definitely recommend this hotel to family and friends.

"You really don't need to leave the Resort!"

5
28/11/2016

Upon arrival we were greeted with a smile and friendly staff. We were greeted and taken care of by Nick. What a great guy! Not only was he the nicest person who has ever checked me into a Hotel, but he went the extra mile to ensure that our Anniversary trip was a memorable and comfortable one. We stayed in the One Bedroom Penthouse Villa. It was beautiful, clean and comfortable. It had a full kitchen and was stocked with anything you needed. We ordered room service and it was not only reasonable but fantastic! The food at the restaurants on site were also delicious and not over priced as some resorts are. There is really no need to leave this resort unless you want too! We will not stay anywhere else when visiting this area!

"Stay in Amish Country"

5
27/11/2016

Great place to stay is visiting Amish Country in Lancaster, Pa. wonder place for family they have condos to stay in and lots of pool fun for kids(summer). Resort is very clean and the staff is very helpful. Little pricey but well worth it.

"Amazing Experience"

5
27/11/2016

Our amazing experience started upon arrival as soon as we checked in. We were greeted by Abbey who truly provided us with excellent customer service by answering all of our questions politely and going above and beyond by making sure our experience in the hotel would be an unforgettable one. She didn't just hand us a key and sent us on our way she welcomed us with a smile and made us feel like family. The home away from home experience didn't stop there, the rooms are absolutely beautiful and fit comfortably our family of six. We also visited Arthur's Terrace the on-site restaurant, the food is good but it's the kind, funny, and welcoming staff that will motivate you to return. The hotel and location are fantastic. I will be returning next month to celebrate our wedding anniversary in one of their suites. Best Western great job!!!!

"Thanksgiven"

5
26/11/2016

A wonderful well located area hotel with lots of extra's, that make traveling a pleasure. The hotel offers a wonderful breakfast at a reasonable cost plus a evening pub to un wind after a long day. We have stayed at other locations in the area and are pleased to say that this one should be looked at!

"I loved the appearance of the entire resort, the staff was very friendly. The room was for the most part very clean."

4
24/11/2016

I would definitely recommend this resort, there was so much to do even inside the hotel. The experience overall was wonderful, everything was accessible and for the most part close to the resort. I definitely plan to come back and stay longer, there is something fun for all ages.

"Enjoyable anniversary trip"

5
24/11/2016

It was a great place. Our accommodations were reasonably priced, two restaurants are on site, and the indoor pool and spa (picture) were very relaxing. It could serve as a stress-free, romance-renewing getaway for couples. The resort even has hallway posters that indicate quiet time begins at 10pm!

"Not What We Expected"

2
23/11/2016

We stayed at the Eden last weekend, 2 nights, Friday and Saturday. Check-in was smooth, and very pleasant. Loved the chocolates!! It had been a long Friday, and we were looking forward to a good night's sleep. Our room was fine...looked the same as it was a couple of years ago when we were there. We kept hearing speaking and clapping. I went over to open the curtain to find we were overlooking a ballroom with a hundred or more people there. They were right in front of our window at a raffle table for the event they were attending. We were on the first floor, so we were eye level with the guests at the event. It was crazy (and loud). So, we had no view and couldn't even open our curtains, and we had so much noise. For the second night, we returned to our room after dinner to hear rocking bass and singing, music, etc. Turns out, there is a wedding outside of our room tonight. We opened the curtain to find the bride and groom sharing their first dance, and then the party began. When I opened the curtain, a wedding guest actually waved at me. I just feel that this set-up of rooms, especially on the first floor, is ridiculous. First, for the event, why would they want strangers peeking into their meeting, wedding, or other party? Second, why should I have to keep my curtains closed and be subject to the noise late into the evening? We felt claustrophobic in the room. Third, I feel that this should have been disclosed to me when I checked in. I paid the same amount for this room as friends of ours who did not have this issue, and the rates were higher than any other hotel we have ever stayed in for a Lancaster getaway. A separate issue was the bathroom. When we went to take our first shower, we realized the tub was not clean. It looked like there was a drainage problem from the last guest, so there were black and brown one inch flakes all over the inside of the tub. It looked like the crud inside the drain that came up into the tub. It was near the end of our stay, so we just shut the shower curtain, and we listened to the wedding DJ for a few hours before falling to sleep and waiting to check out. I know this place has top ratings, so I am really surprised and disappointed about our experience. We will not be returning.

"Sunday Brunch service made our day"

5
20/11/2016

I won a gift of brunch for two and traveled to the Eden Resort with my wife today. We were starving, and were greeted with the question if we had reservations. I didn't know I needed them, but we were told there may be something available about 12:30. It was only about 10:30 and there was no way we could wait that long. I must have had terror in my eyes when my wife spoke up about how we traveled 40 minutes to get here. Shelby saw our disappointment immediately and sprung into action. Although the hall was very full she found us a place and took care to seat us. It was the best meal we have ever had! So many choices and wonderful foods. I could not even come close to trying all the different choices there were. Such a shame, now we will have to return and try all those other dishes we didn't have room for! Shelby, thank you for making our day!!! We can't wait to visit the Eden Resort again, with reservations, of course :)

"Fantastic experience all-around"

5
19/11/2016

Recently had the pleasure of spending a holiday weekend here with my wife and in-laws. There were 2 wedding parties checking-in when we arrived yet despite the noise and chaos, the staff treated us with the utmost respect and professionalism. The 2-bedroom suite we had for the first night was spacious and clean, beds comfortable. Fantastic deal for the price! The second night we were fortunate enough to get upgraded to the Gettysburg Suite and despite having traveled to 75 countries, I can honestly say that this suite ranks among the top 10 most memorable places I have ever stayed in. As a family, we were able to cook our own dinner after visiting the supermarket just a few blocks down the way and relax by our very own fireplace, talking and enjoying each other's company. That alone made the rushed trip out to Lancaster worth it. The icing on the cake was the brilliant breakfast buffet served at one of the in-house restaurants. Wonderful, delicious hot and cold spread with pretty much anything you could ask for and for those with even fancier needs: an a la carte menu to order from. A very special mention and thanks goes out to Kayla, Anita, Opal, and Ethan who helped us along the way and answered every question we had, including arranging for the room upgrade, a bed and breakfast issue we had (fault of the booking company, not theirs) and a billing mistake (a computer error as a result of the room upgrade). All of us couldn't be happier by our experiences out here at the Best Western Premier Eden Resort and most definitely will be back here once again, even if it is just for a weekend get-away. Much thanks to you all!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Klinktravels, As we reflect and count our blessings this "Thanksgiving Holiday" we are thankful for all our valued guests we have come to know through our hospitality and service experiences we have shared together over the years. Thank you most of all for your business and the opportunity to be of service. It is our distinct honor to be of service in out community for 44 years and your patronage and friendship mean so much --thank you for the special memories and here's to 44 more. Very best wishes and safe travels for all of us at the Eden Resort. Warmest Regards, Mark Clossey, GM

"Best stay ever"

5
19/11/2016

I cannot say enough about the wonderful experience we have had at the Eden resort and spa. The room is beautiful and clean. Everyone of the staff have been very friendly and accommodating. You simply ask and they make it their mission to make you feel welcome and taken care of. We ate at Arthur's two nights and the food was fantastic. The wait staff was great. If you have the opportunity to eat there ask for Eric or Beth you won't be sorry. Next I can not say enough about the Visage spa. They pick you up in a limo at no extra charge and take you to a restored Victorian mansion. From the time you walk in the spa the staff is friendly and you feel like royalty. If you can you should ask for Danielle as your massage therapist she is wonderful. We have had massages from the Belagio inLas Vegas to Charles Penzone in Ohio and it was by far the best massage I have ever had. If you do nothing else at your stay at the Eden, you must treat yourself to a massage or one of the other spa treatments they offer. You will be glad you did. I will not bother looking for any other hotel when we come back to Lancaster, I will simply dial the Eden and book our room along with a spa appointment at Visage.

"Wonderful weekend in the Amish country"

5
18/11/2016

We spent a weekend with our two children, spouses and five grandchildren in he Amish area of Pennsylvania We stayed at a Best Western 'Premier' hotel and it was a wonderful experience. This hotel seems to be a major location for wedding and large parties and meetings and on the hotel side the facilities, staff, service and food were five star. We travel extensive both within the US and very many countries around the world. We never expected this level of service in a Best Western and in a family location. All of us were still talking about the service days later. The reviews for this place are excellent and they deserve every one of them. If you are with kids a must stop is the Turkey Hill Experience where you actually make a pint of your own new flavor, and eat it as well as sample their other ice creams and beverages. Another great stop is the Landis Valley farm, a wonderful live experience of farm living. Nearby you can also go to a pretzel factory and take a ride in an Amish buggy. Overall a wonderful family experience for kids of all ages.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear EB Traveler, There is no time more fitting to say thank you for your loyalty, trust and confidence. May the good things in life be yours in abundance, not only at Thanksgiving, but through the coming year. Our best wishes for a happy and healthy Thanksgiving from all of us at the Eden Resort and Suites. Warmest Regards, Mark Clossey, GM

"Beautiful Hotel But No Sleep for Us"

4
17/11/2016

If you are not a light sleeper this is the place to stay in the Lancaster Area. This is one beautiful hotel. The rooms are nicely decorated, very comfortable, and clean. The amenities are great...large heated pools, nice restaurants and lounge what else could one ask for? SLEEP! After a day of activities and much time in the pool we were ready to sleep but little did we know that you could hear every single step in the hallway. And of course there were wedding parties staying there as well so...THUMP, THUMP ,THUMP until about 3am. If you can sleep through what sounds like someone in your room then you should definitely stay here...but I will not.

"Outstanding"

5
16/11/2016

We accessed the PA Dutch experience (bed and breakfast) for couples and were blown away by the facilities. The room was outstanding, restaurant food was great, service was second to none and the facilities and cleanliness of the hotel are better than hoped. Only negative is the location which is best found with GPS.

"Their Motto " We have it all , We do it all" What the failed to say is they are excellent at doing it ALL."

5
14/11/2016

The Champagne Sunday Brunch is an amazing. You are greeted by two efficient , friendly greeter. The room is a sea of people enjoying the various wonderful prepared food. This brunch makes people excited to taste and experience this great eating experience. Our group was 15 people with various backgrounds and training of culinary desires. Each one of them (also looking around included all the other people ) successfully found and was greatly enjoying their food selections. The waiters are always there to clear the plates, refill or help out. I really, did try (with my eyes) to find all the foods and even just looking I got full. This is an amazing treat, I tip my hat to Eden Resort for a great Brunch

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear R W T T, Thank you for your culinary review of our Champagne Sunday Brunch proudly featured at the Eden Resort each and every Sunday. Our team prepares all week for the extravaganza preparing and assuring every attention-to-detail. We appreciate your business and delighted you and your group enjoyed your experience. We value your feedback as culinary professionals. On behalf of all my Eden Resort colleagues wishing you and your family a very "happy and safe Holiday Season". Kind Regards, Mark Clossey. GM

"A Great Hotel"

5
14/11/2016

I have stayed at the hotel a few times over the past few years. On more than one occasion I have had a room that opens up to the pool area. I enjoy that amenity. I have never had issues with noise when staying here.

"Awesome experience"

5
13/11/2016

We stayed in a villa for a weekend wedding. This is a beautiful resort, very comfortable & clean. So far the checkin and Garfield's restaurant staff have been very friendly. The food was very tasty. Top notch linens, facilities and in room amenities.

"Our favorite place to stay when we visit Lancaster each November."

4
12/11/2016

This Hotel is always top notch. We visit the area each year in early November for our anniversary. We stay for several days so we always get a room with a full kitchen so we can eat in most nights. If I were to be picky I would have to say the chairs & sofa could be more comfortable but otherwise the accommodations are excellent. The pool & hot tub are always clean & a welcome amenity. It's location make it a great choice for those who wish to visit the surrounding area with it's Amish farms, shops & outlet stores. We will be coming back next year.

"Beautiful and Clean, but 2 sleepless nights"

2
11/11/2016

The service was polite, the room was clean, and check in was easy. Unfortunately the walks are paper thin and the loud drunk guests kept us up all night. When we booked we asked if there were any weddings during our stay and explained that we needed a relatively normal quiet room. We were transferred to the weekday working staff person on site who books weddings who reassured us that not only was there not wedding during our stay but that they also have a respectful quiet policy after 10 pm. Perfect, since we tuck in around then with our two respectful kids. Long story short, we arrive to a great room and a terrible night, and when reported, the staff graciously had security keep coming back up throughout that night whenever the party restarted, to the point where security stayed on rounds throughout the wee hours. To be fair, they tried to end it and they did offer a small refund of $25, but with a sensory sensitive kid and full disclosure and asking whether there were ANY events several weeks before and again a few weeks out I was deeply disappointed to find myself with the service desk to see what could be done before night 2 today to see not only a bride taking pix but not one, not two, but three weddings scheduled during our stay. We would have gladly booked somewhere else and said that before we decided to book when we called to confirm thighs in would not be the case. I am SURE no one planned three weddings a few weeks out with a full house of related hotel guests. Night 2 and we have unfortunately had to call already twice as we have had happy drunk and also somewhat peeved with each other drunk guests loudly disruptive. Again, we are not unreasonable people. Our biggest beef is the fact that we had another reservation elsewhere, and we purposely called and told the hotel even reservation lead that we only wanted to book if we would be loud-party-wedding-free during our stay. After the first night and then finding a bride in the Lobby taking pix and a reception starting on our second - a completely avoidable problem, especially when had originally disclosed our special needs situation and that we would understand and be happy to keep our current reservation. Why put us through that instead of just telling us that you had not one, not two but THREE wedding parties in house, not even Sunday, as a misunderstanding, but during out stay?Senseless and we are tired. Hopefully we will get some sleep tonight. To be fair, I must say the. Poor beleaguered staff, including Mike and his front desk reps did their best to be customer service friendly, but what could they really do? They had N comparable rooms available in a known quieter area to move us to. Also, if anyone in you our family is at all a lighter sleeper, you can even hear the alarm clocks go off I the rooms around you , and I a not super sensitive or of noise, if you are seriously hard of hearing, you may be just fine here. And the rooms are pretty, as are the facilities.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Valued Guest, Thank you for your comments and personal observations regarding your recent stay with us at the Eden Resort and Suites. I am very sorry for any miscommunication you received and have sent you a note through Trip Advisor so I can understand further who you spoke with. We take great pride in our attention-to-detail and I am very disappointed that you did not receive accurate information. There is no excuse --I take full accountability as the General Manager and look forward to speaking with you directly and following your concerns. Please contact me at 717-560-8415 if I can be of further assistance. Kind Regards, Mark Clossey, GM

"Wanted a mini vacation "

5
10/11/2016

Wanted a few days to relax and enjoy ourselves. We decided to go to the Amish country of Lancaster. After reading the reviews decided to go to BW premier Eden Resort.. It was a good choice. Two things that are top priority is safety and cleanliness this hotel met my standards, even the remote was designed for cleanliness..the hotel felt very safe, the staff was very pleasant and went out of their way to be helpful... The only thing I would recommend is if you are noise sensitive ask for room away from banquet, conference rooms our room 272, overlooked one of the rooms and the entertainment music was very loud.. did not create a big problem for us but it might for others also if you open the curtains the people who are in there can see you... I would recommend this hotel..

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Loretta8315, "Happy Veterans Day" and thank you for selecting the Eden Resort and Suites as your preferred lodging choice to enjoy a well deserved mini vacation :). Thank you for recognizing our ultra-clean housekeeping efforts and "clean remotes" that were created to ensure an impeccable standard in cleanliness. Our Housekeeping team focuses on every attention-to-detail as your comfort and safety are very important to us --people who care! We appreciate your business --if you, a family member, or someone that you know has served in the military "thank you for your service and sacrifices" in the name of freedom. God bless America and all of those service men and women we remember today. Warm Regards, Mark Clossey, GM

"Weekend getaway"

4
10/11/2016

If you're going to Lancaster, this is the place to stay! Excellent customer service, room service, and the hotel is clean clean clean!!! I am very picky when it comes to hotels and this one made me feel right at home. Love it, will be returning again. A+ :)

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Ashferraro, Thank you for the A+:) acknowledgment regarding your recent stay with us at the Eden Resort and Suites. We appreciate your recognizing our every attention-to-detail and ultra-clean housekeeping efforts. Most important to us is that your experiences exceeded your expectations and made you feel right at home -- mission accomplished:). Thank you for your business and the opportunity to be of service. We look forward to having you back again as our guest. Wishing you and your family a very happy and safe Holiday Season! Warm Regards, Mark Clossey, GM

"Top Quality"

5
09/11/2016

Everything you want in a luxury Hotel! From fine dining to a sports bar / restaurant, to Exercise room and indoor and out door pools and Jacuzzi, and even a putting green! The staff is very helpful and polite. The grounds are impeccably maintained!

"BW Stay"

5
09/11/2016

Enjoyed my visit, staff very helpful and very friendly. Nice amenities as well. Stayed here on business but would absolutely bring my family to stay here. It is centrally located to many of the local attractions so a definite plus. The GM and staff do a great job making you feel welcome.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Carlos C, Thank you for offering such wonderful feedback regarding your recent stay with us at the Eden Resort and Suites:). We are passionate about providing you, our valued guest a transcendent experience --and thrilled to learn our Eden Resort accommodations and services exceeds all your expectations. Customer Service at the Eden Resort is not because of one particular Department, it is a philosophy and culture that is embraced by each and every Associate you come in contact with. Thank you for the opportunity to be of service. Wishing you much success in business and safe travels in your journeys --until we meet again! Kindest Regards, Mark Clossey, GM

"Wonderful experience"

5
09/11/2016

I would recommend this hotel to anyone. Beautiful decor, comfortable beds with optional selection of pillows. Cleanliness exceptional. The breakfast buffet was awesome, very good selection of food items. My grandson loved the outside activities which included Noah's Ark play area and golf. Water Park was not available ,seasonal.

"42ND WEDDING ANNIVERSARY STAY"

5
08/11/2016

We have stayed at the Eden may times over the past few years and have always had EXCELLENT Accommodations. All of the Eden's personnel have always been courteous, pleasant, helpful and professional. The quality in the restaurants is very good and reasonably priced. We especially enjoy the Sunday Champagne Brunch, under the direction of Executive Chef Don Tripple and celebrate all of our special occasions going to the Sunday Brunch.

"Good place"

5
08/11/2016

We love Lancaster County PA, and visit at least once a month,each time we stay at a different place. Well I have to say this place is awesome, and this is where I will book often when we visit the area again. We stayed at the Villa,a two bedroom suite and it was amazing. The first floor had a living area, full kitchen with dishwasher,dining table to sit and enjoy a cooked meal. Also a washer and dryer which came in handy after using the inside pool! The second floor had two separate bedrooms with showers and also a bathroom on the first floor!! It was nice to have the feeling of being at home and to just relax after a day at the Farmers market. We stayed in the villa by the highway and there wasn't any noise. I could write more, but I'll do it after my next stay here at the Best Western Eden Premier!! Thank you for a wonderful stay! The Pinkerton's

"Loved Hotel"

5
07/11/2016

We visit Lancaster twice a year for shopping and usually stay along Lincoln Highway. We decided to try somewhere else close by and found this hotel. What a beautiful place. Nice rooms and they have everything you need right there. Price was comparable to other hotels in the area. I did have two complaints though. Water pressure in shower was low and we were initially given a first floor room next to the ballroom and there was a wedding reception going on. When we looked out of our window, there were people sitting right in front of it eating dinner and the music was so loud in the room. We complained and were given another room near the pool and then everything was great. We will definitely stay here again and request a room away from the ballroom.

"long day"

5
07/11/2016

This place was like a oasis, we had a long drive that included wrong turns and ended up in Manhattan, By the time we arrived in Lancaster area it was almost 11pm tired then some, the desk clerk was awesome, polite, very helpful, The room was beautiful, beds were very comfy, was able to look around resort the next morning, Great pool area, large function rooms, Again awesome large rooms, great restaurants, unfortunately they were booked the next night, but was given a couple for a future stay, . Will b going back!!

"Clean and cozy! Not so great for breakfast."

3
06/11/2016

We stayed last October 22 for one night. We came late around 5:30 pm. The receptionist are very helpful and give us the first floor room 107. I never expected that the living area had an extra bed which I thought only a sofa bed. In one room there were 2 beds which is better for 4 people. The only thing that I don't like is the sheet which looks like so old or been used for a long period of time although they are wash but the color is yellowish and not white anymore. Breakfast time I though when I did the reservation I see there was a free breakfast but when I asked the receptionist it's not included in my reservation in some way it looks like misleading. So be very careful when you do online reservation. Anyway we just order a breakfast I order sunny side up which not cook very well. When I paid the bills not cheap either.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Mary Ann M, Thank you for sharing your comments and personal observations regarding your stay with us last October. I truly apologize for any inconvenience you encountered --breakfast at the Eden Resort is not complimentary. We are pleased to offer an extensive full hot breakfast buffet in addition to our a-la-carte menu options to make sure our guests are provided with a variety of choices to start their day. Our web site features packages that include breakfast that you may choose and select depending on price, value, and benefits to you. We continually monitor our site to assure it is up to date, accurate, and a benefit to you our valued guest. We will certainly review our packages and information to assure it is easy to navigate. When we selected our guestroom linens we decided to not use white which is a standard selection in most hotels, I am sorry you do not prefer the color we selected. In the future please do not hesitate to contact our Manager-On-Duty if there is anything we can do to enhance your experience. We would appreciate any opportunity to welcome you back again during future visits to our area. Kindest Regards, Mark Clossey, GM

"Bit by a dog"

2
05/11/2016

I have stayed at this hotel with my family for many years and have always given it raving reviews. In our most recent stay a few months back, my wife was bit by a dog staying at the hotel while the guest was walking it. It created a large wound on her hip, This was on day one of our trip. Needless to say my wife needed medical attention, and we ended up speaking with the police and hotel management a good part of the first evening and the morning the next day. My wife is a trooper, and because we had friends and family coming to meet us the next day she didn't want to ruin their vacation so we stuck it out mostly hanging around the pool. Obviously this spoiled what would normally be a fun and relaxing time with the family. The reason for my poor review, is because apparently this dog had a bad history already at this hotel. It should not have been there. Also, if it would have bit my 9 year old, things would be much worse. lastly, after this ordeal (and after my many faithful visits to this hotel) they thought taking on night off my bill (we stayed 3 nights) was enough. This was insulting but my wife asked me not to make a big deal about it at the time, she was stressed out enough worrying about rabies (the owners could not readily show rabies paperwork for the dog!). If hotel management only knew how many other families I have introduced to this hotel because I liked it so much. We are just flat out disappointed.

"Soarly disappointed "

2
05/11/2016

When l go away for a weekend with the kids I Always look for the best deals that include breakfast and a indoor pool. When I booked this hotel I was lead to believe that breakfast was included in this place. When I go to check in I'm told oh NO you didn't get the package deal! Breakfast buffet will be an additional 11.50 PP ! And 8.50 under 12. That would add onto the expensive total of my stay . The hotel is pretty, rooms are nice , the pool is good if you have time to use it during there open hours. But seriously? Not worth it! Don't bother ! Plus if you come on a Friday night there is generally no parking because there is a reception going on! Drunk rude loud people everywhere. Quiet time is 10! Guess that doesn't apply to people from the reception . There are plenty of hotels in the area with indoor pools and include free breakfast for less money! They are clean and well staffed . I have stayed in many of them. So if your budget conscious DON'T stay at the best western premier Eden resort . It's not worth it.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Valued Guest, I was very sorry to learn you thought breakfast was included in your rate. Our Eden Resort web-site offers a package that you may book yourself on line that includes breakfast. You are able to view a calendar of various features and specials that may be of value to you. We offer both a paid buffet and a-la-carte menu in our Arthur's Restaurant --available to all guests for their personal decision and breakfast selection. During any stay we value feedback and any opportunity to follow up in your behalf. If another guest is making noise please dial -0- and we will follow up expeditiously and confidentially. Our Managers-On-Duty make continuous rounds and if we did not encounter the noise your call is very important to us, to stop the noise and assure the proper warnings and follow through has been conducted. I hope you would reconsider and choose to stay with again in the future and enjoy the many amenities the Eden Resort has to offer. Wishing you and your family a happy and safe "Holiday Season"! Kind Regards, Mark Clossey, GM

"Fantastic Best Western"

5
03/11/2016

Had a great stay at this hotel. Room was beyond expectations. Hotel staff was very helpful, parking was convenient, room was very clean. Would stay here again on our next trip to this area. Restaurants were convenient

"Favorite getway Hotel !!"

5
02/11/2016

Wonderful Hotel , spotless , great service . love the villas Pros: Villas , 2 Pools , villas are delightful , they give you ropes as a villa guest , the kitchen and living room are very spacious, very good when you travel with small kids as you can make breakfast at the room and just save time to enjoy the pools . T Breakfast buffet is ok , what I like the most you can order your eggs any style at not extra cost . We as family travel to Eden once or twice at year Very relaxing time..

"Great get away weekend."

5
01/11/2016

Villa was comfortable and well decorated. The Amenities were superior. The best stay I have had in years. Planning a trip back in a few months. Room service was fast and food was as hot as if it had just came out of the kitchen. Steak, chili, Rubens, burgers were flavorful and well worth the good price. Plenty of activities at the resort. Never left it til check out. Staff was awesome and friendly. Definitely a 5 stars from me.

"4 nights in Lancaster for vacation. "

5
01/11/2016

My husband and I stayed here for 4 days to visit Lancaster and go to the Amish restaurants and to Hershey. The room was excellent, didn't have to rush to get out of the room for the maids to clean. They give you until 4:30 to get your room cleaned. We got a suite it was a very nice room. We live 4 hours away I realized when we stopped for lunch on our way home that I left my wallet in the room. We were only an hour from home. I called the hotel and told them where my wallet was and Christina took it to the lost and found and Jolie put it in the safe. I ask them if they could mail it to me and they said they would. I got it today Nov 1st and all my money credit cards and bank cards were all still in there. This hotel is amazing. They are very honest. I really appreciated Jolie and Christina for getting my wallet and Jolie mailing it to me. They are very honest people that work there. We will be staying at this hotel again next year. Thank you so much Jolie and Christina for all your help and honesty for getting my wallet back to me with everything still in it. I really appreciated it. I am very thankful there are still honest people in this world. This hotel and the people that work there are the best. Again thank you so much Christina and Jolie for your help and honesty it meant a lot to me. I really really appreciated going out of your way to send my wallet back with everything still in it. Thanks again. Your hotel and the honest people are the best.

"Best Place to stay in Lancaster!!!!"

5
01/11/2016

From the minute you walk in the door, you feel special! We were warmly greeted as we entered. We were in Lancaster to celebrate our 15th wedding anniversary (we had stayed here before on our 10th). We received a personalize greeting from one of the managers as well as chocolate covered pretzels with a note attached wishing us a Happy Anniversary. The staff was extremely accommodating to any wishes or needs that we needed. You could overhear the same tone with other guests. We stayed in one of the Villas (as we did the last time) and was not disappointed. King bed, fireplace, full kitchen. Very quiet. We were also offered robes as guest in the villas. These were great to wear to and from the indoor heated pool. Since our last visit, they have greatly upgraded the fitness room. We had breakfast in the restaurant and was not disappointed. Getting the breakfast buffet had plenty of options to choose from. We were very lucky to be staying thru Sunday as we took full advantage of their Sunday Brunch. I have never seen such a beautiful set up for a brunch. There were multiple stations to choose from. Again, the staff was pleasant and very helpful in guiding us thru our choices as the different stations. They had a lovely gentleman who was playing the piano that made the experience even more enjoyable. If we come back again for another anniversary, we will be staying here for sure. One quick tip, book early. I booked our rooms back in February for our October trip. They were totally booked when we arrived.

"Outstanding Experience"

5
31/10/2016

Second time we stayed at this motel, and exceeded our original stay. I can not find anything to complain about the staff, was friendly and accommodating, the hotel is beautiful and clean, the food is terrific !!! If you want the best in LANCASTER , take your next trip here!!

"The Perfect Stay!"

5
31/10/2016

This hotel was absolutely beautiful. We stayed in the basic, double queen sized room, but it made you feel like you were staying somewhere extravagant. The rooms were very clean and the staff were very accommodating. My mother and I went for a long weekend of shopping. The hotel is only about four miles from the outlets and Park City mall. We are already planning another trip for next year! A must when you're in Lancaster.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Jessica F, Thank you for sharing your recent experience with us at the Eden Resort and recognizing our ultra-clean and comfortable accommodations. We want to assure an experience that exceeds expectations and I was delighted to read you and your Mother enjoyed our convenient location in proximity to Park City Mall, and the Outlets located on Route 30. My Eden Resort colleagues appreciate any opportunity to be at your service and passionately believe you deserve the very best :). We look forward to being part of your future plans when your travels bring you and your Mother back to Lancaster County Pennsylvania, the Eden Resort, and some more terrific shopping in our area. Thank you for your business --here's wishing you and your family a very "happy and safe Holiday Season"! Warmest Regards, Mark Clossey, GM

"Weekend getaway"

5
31/10/2016

This was a fabulous hotel! My husband and I love visiting Lancaster in the fall and this was hands down the best place we have ever stayed and will definitely return with the kids to enjoy all the outside activities offered.

"Great Weekend Escape!"

5
30/10/2016

This was my first visit to Lancaster in about 15 years. There have been many changes since my last visit, the area has been built up substantially. New hotels and chain restaurants have taken away from the old charm of the area but some of the. Re additions including the Best Western Eden resort have only added to the area. It is one of the nicest hotels I have visited in the Northeast. The design was beautifully thought out with an incredible event space, multiple restaurants, indoor and outdoor pool, basketball court, and a putting green. The rooms are impeccable, the service is excellent, and the facility is immaculate. I had a fantastic time there and look forward to visiting again. The lobby bar was fantastic and provided us with great way to end the night.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Alexanderr584, Welcome back after all these years, and "Thank You" for sharing your comments and personal observations regarding your recent stay with us at the Eden Resort. Thank you for your business and being a valued member of Trip Advisor as a Level 5 Contributor :). Thank you for the opportunity to be of service. We appreciate your time and consideration in highlighting your Eden Resort experiences and every attention-to-detail --such as our ultra-clean and well appointed accommodations, excellent service, and facility design. On behalf of all my Eden Resort colleagues, very best wishes and safe travels --until we meet again! Kindest Regards, Mark Clossey, GM

"Can't wait to go back."

5
29/10/2016

My son and I have stayed here two years in a row and love coming back. We always use the outdoor and indoor pool. My son loves the outdoor pool- The indoor pool is never busy so if you want a little more space- that is the place. Tiny putting green for the kids which we both love. I love the location of this hotel to all the attraction. Super clean and great staff. Will be back next year.

"Coming to pick up our new puppy"

5
28/10/2016

What a beautiful hotel someone said they just underwent 50 million dollars and Renovations amazing grounds grateful amazing staff really nothing more I could ask for our room is clean new fresh perfect for a family of 4 in the king suite and next time I will bring my dog as it is dog friendly

"Best Place to stay in Lancaster"

5
28/10/2016

Ideal location and definitely the best in service and updated, clean rooms. This hotel is impeccable inside and out. Beautiful grounds and great amenities. Definitely my favorite when in the Lancaster area.

"Fine Resort"

5
27/10/2016

Booked the two bedroom premier suite. The suite was as beautiful as the photos posted on the Eden website. We especially enjoyed the walk in spacious shower in the master bedroom with two shower heads. There is a large rain shower above. Everything worked perfectly. The Tv's are LG and large. We loved our one night stay.

"Lancaster Getaway"

5
27/10/2016

Everything about this place is top notch. The rooms are modern, have everything you may want and are very clean. Every one we dealt with, the front desk, the waitress at Garfields, the bartenders, and the houskeeping staff were all very accomidating and friendly.

"Weekend Getaway"

5
25/10/2016

We have stayed at this hotel at least three times and it is consistent. Our stay was very good - the rooms are comfortable, clean, and well-stocked. We usually get a two-bedroom suite with the dividing bath/kitchenette. The hotel is extremely well-maintained. The indoor pool looks towards the lovely lights in the adjoining banquet room and it is quite a pleasant place to relax. The staff is always helpful and our breakfasts were great. This is our place to go whenever we are in Lancaster County as it it very-well situated for all attractions.

"Top Shelf!"

5
25/10/2016

For the area, this is the Best hotel around. A little pricey, but for all you get for the small increase in cost, WORTH every Penny! You won't regret staying here, and when you come back to the area, this is the best bang for the buck.

"Lost and Found!"

5
24/10/2016

While visiting Eden Inn & Suites for the AG's Minister School, I left behind a storage clipboard with a thumb drive that had important files on it. I first called the hotel and left a message to the lost and found but no one returned my call. About three days later I was able to speak to Jolie from lost and found who said nothing had been turned in from that room but that she would keep looking. Well, two days later, she called me and told me she had found it and mailed it back to my New Jersey address. Thank you Jolie for your outstanding customer service!

"Nice Resort to stay in Lancaster"

5
24/10/2016

Had a king suite, beautiful room, full kitchen (did not cook) but nice to have a full size refrigerator, full size stove and oven, full size microwave over the range and dishwasher. 2 sinks at the vanity. 42" tv, printer with paper and cables to connect to your laptop, and wired and wireless internet connections. Bedding was very comfortable. Did have a smoke issue with the fireplace, not gas they give you a duraflame log.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Patrick L, Thank you for sharing your feedback regarding your recent stay with us at the Best Western Premier Eden Resort and Suites. Thank you for acknowledging our well appointed guest rooms and noticing our every attention-to-detail to ensure your comfort and convenience. We want you to feel right at home and to always expect the very best at the Eden Resort and Suites. We appreciate your business and look forward to seeing you again on your next visit to Central Pennsylvania and the Eden Resort as your preferred lodging choice. Kindest Regards, Mark Clossey, GM

"A definite top quality Resort."

5
23/10/2016

Stayed at the studio Villa. Nice size,great kitchen,bed was so comfortable with small outside seating. The Villas are close to the pool,children's water park,play ground,ping pong,outside Billards,picnic area etc. plenty to keep you busy. Room service was fantastic. HOT fresh cooked food at a decent price. Ate by the fireplace in our room. Garfields was friendly and has the best Chili I have ever tasted. Not really in the middle of Amish land but still close to major attractions.We plan on going back after the new year for another weekend get away.

"Worth staying here!"

5
23/10/2016

Wow! Got a room which was two bedrooms separated by the bathroom - a lot of space for our family. The pool and hot tub was great, and our infant loved the playground in back - they packed in a lot in that space! Will definitely be back, will definitely stay longer, and highly recommend this. Easy on and off Route 30, and Sheetz is next door for gas and for breakfast if you don't feel like paying hotel prices and want a coffee and pastry.

"If you can, get a villa"

5
22/10/2016

Spotless, comfortable & roomy. We got the king villa that has two rooms. The main room has a kitchenette, living room (with sleeper sofa), king bed & fireplace. The other sleep area is a bunk. That room also has a table & chairs. Just can't go wrong. Sleeps 6.

"Best hotel stay ever!"

5
22/10/2016

We went for a girls weekend. I will admit I thought twice about staying here I figured how nice could it be for a Best Western. After reading the reviews I decided to give it a try. I must say it was the cleanest room we have stayed in . For once we were not afraid to sleep In the beds everything was spotless. The room had everything you could think of from something as simple as q tips on down to an iron and ironing board. The food at the restaurant was great. The outdoor and indoor pools were great nice and clean. There was no trash anywhere. The whole hotel inside and out was nicely decorated. The employees work so hard there around the clock to keep it so nice. Every time I went out there was always an employee working somewhere. Every employee we saw was nothing but nice and friendly to us. You can tell there is some excellent management here we received emails when we were there asking us if we wanted to pre check in and delay checkout. We were so comfortable and like other people say we felt so at home. We will definitely be going back and highly recommend the Best Western Eden Resorts to everyone we know!

"Lovely Hotel"

5
21/10/2016

The Eden Resort is one of the most beautiful hotels I have stayed in. This was our 3rd visit and will continue to stay here when in the area. The front desk employees are always welcoming and attentive! Our room was a King standard and it was just beautiful!

"Great Place for Pets"

5
21/10/2016

Not only are the accommodations top-notch, the food yummy, and the surrounding grounds lovely; but this is also a fantastic place to bring your pets! I have two small dogs and I think they enjoyed the stay as much as I did. They had plenty of room to walk around in the room and on the grounds, and even had their own play area in the back. The staff was always friendly and always had a smile for both me and my dogs.

"Stayed With extended family for Holiday Visit"

5
20/10/2016

We stayed 4 nights at Eden resort 12/2015 while visiting the Lancaster area for a Holiday Trip. We have stayed here before and brought extended family with us for a total of two rooms. Our first night were in a regular room on one side of the hotel that was undergoing renovations. I asked the front desk the next morning if there were any other rooms available away from the noise and debris. We were given two upgraded rooms and meal vouchers for their restaurant Garfields. We had already purchased breakfast buffet vouchers for the stay. This hotel is now our first choice in the area, but it does tend to sell out during peak times. We have yet to catch their Sunday Brunch which is the talk of the town as we speak to residents in the area.

"One of Our Best Experiences"

5
19/10/2016

Our first stay at Best Western Premier Eden Resort and Suites. Our room was the best we have stayed in; from furnishings, fireplace, additional bunk beds - accommodations. We really enjoyed our stay and will definitely be back again.

"Short but sweet"

5
19/10/2016

Stayed here while a few friends and myself went to Jason's wood for some Halloween fun. The room was amazing, 3 queen beds. Nice bathroom & mini bar. Tv & sitting area. Would deff come back to stay a weekend to relax.

"Our 29th Wedding Anniversary!!!!!!"

5
18/10/2016

I would like to recognize and commend Ethan from the front desk staff at the BestWestern Eden's Resort in Lancaster, Pa. for his empathy and concern for making sure the customer is extremely satisfied! The Best Western Eden's Resort is fabulous!! All the staff was so polite and helpful. I strongly recommend couples try one of the Villas or the Penthouse suite. Even if your not celebrating your anniversary, the quaint room that includes a fire place and or a jacuzzi, or walk in shower, and the gorgeous surroundings with seasonal flowers ?? will help you rekindle the love you have for your mate. Had a wonderful time and will be visiting again very soon. One of the views from our room

"Aweseome"

5
18/10/2016

Awesome experience! Friendly staff, beautiful accommodations, food was delicious. Have stayed there before and would definitely return again. Right downtown Lancaster, close to the sites and sounds of the Amish.

"Bouvier Nationals brought us"

5
17/10/2016

Checked this hotel on line, checked reviews, booked it. We had problems getting out of Seattle, but finally made it here to Lancaster - all be it a day late. The staff is wonderful, the rooms beatific and clean. The grounds are beautiful. We have eaten both in Garfield's and used room service- all very good. We still have days left in our stay, and I am sure we will throughly enjoy them.

"Fine hotel"

4
17/10/2016

I have stayed at this resort several times and have never been disappointed. The rooms are clean with modern furnishings, customer service is excellent. Unfortunately most of the workout machines in the fitness were non functioning. This is the reason I did not give an excellent in rating this hotel.

"Excellent"

5
17/10/2016

My family and i stayed here overnight! Express check in and out! I requested for a crib when I checked in, and it was delivered to our room before we even finished checking our room! Staff were friendly too! I would definitely recommend this hotel to my friends!

"Great Family Resort"

5
17/10/2016

I've stayed at Eden resort at least four times. My family loves the activities the resort offers to all of us. The kids can swim and play at the outdoor pool and spray park while we enjoy food and drinks served poolside. The rooms are clean and fairly spacious. This will continue to be a vacation destination for us.

"Great getaway even for a local."

5
17/10/2016

Eden is close to home but was a great get away for my husband and me. The staff was incredibly helpful and polite. The room was comfortable and had little details to make it a great stay. Plan on visiting again. Great value and wonderful place to stay.

"Excellent "

5
16/10/2016

Visited this hotel in the past. Always amazing. Fantastic staff that delivers exceptional customers service. Sleeping room is very clean, modern, calming colors and just perfect. Property is huge and very well kept.

"Nice resort in the middle of Lancaster County"

4
16/10/2016

Recently stayed one night while visiting Lancaster county. We received a room upgrade, from a king suite to a two floor townhouse. We all took advantage of the Champagne Sunday brunch. Overall a very nice hotel. The pool area is very nice, as is the lobby area and on site restaurants. There was a wedding in process when we arrived, which can cause problems, but were a non factor. Room tip: rooms facing the route 30 highway can be very noisy, book a room that does not face this freeway.

"Wedding "

1
13/10/2016

They gave me a room on the 3rd floor. Checked in w a 2 year old and a 5 year old. Window was facing the foyer, what I didn't know was they hold weddings there all weekend long. Friday music was loud. Babies didn't fall asleep till after 9 pm. Called front desk. Can't move me no avail rooms. Sat same, Sunday was even louder! Couldn't wait to get out of there. Crowed, noise,kids running all around. Drunks everywhere. Never stay there again Couldn't find a parking space all weekend. Parked in the restaurant parking lot. It was a mad house! Took a video of the room but couldn't post it

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear MineinUSA, Thank you for your feedback regarding your recent stay with us at the Best Western Premier Eden Resort and Suites. I am very sorry the Resort was running full and we could not move your guestroom. During any stay please dial -0- and we are happy to respond confidentially to an unruly guest. We make continuos rounds and give warnings --if need be we will summon the Police and evict the guest as we did during your recent visit, I apologize for the apparent actions of other guests. I hope you would reconsider and choose to stay with us in the future, please contact me directly when your travel plans bring you back to Central Pennsylvania by calling me at 717-560-8415 and it would be my pleasure to assist you. Wishing you and your family safe travels in your journeys. Kind Regards, Mark Clossey, GM

"First Class"

5
13/10/2016

This hotel has it all. Really nice, clean, comfortable, really quiet, plenty of room, modern decor, granite counter tops, back lit bath mirror, etc. Recommended! A variety of room and suite configurations to select from.

"Excellent Stay"

5
13/10/2016

Stayed overnight to see Samson at Sight & Sounds as well as experience a little of Lancaster. The reception was great and the staff was helpful throughout our stay. We ran in to a little problem and they were able to solve it. The room was amazing. Beautiful decor and plenty of different type of outlets (usb, electrical, etc) as well as several different connections for media. I'm a gadget guy so this was just perfect. If and when I come back to the area I will be looking to stay here again.

"Really nice place to stay"

5
12/10/2016

Love everything about the Eden Resort. We were very disappointed in the service at the Sunday Brunch. Have stayed and enjoyed the Brunch many times. This visit we had family come from out of town for just the Brunch and we were all very disappointed. Service was horrible. My niece had to go to the Hostess Station to get our server to come to the table!!

"Very nice."

4
12/10/2016

We had a wonderful time here. The restaurants were great. Hotel was very clean. We stayed in a suite. No complaints. We will definitely return to this hotel in the future. Staff was also very helpful.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Danny G, We are honored to have you as a first time guest. We are glad to have convinced you to stay with us again when your travels bring you back to Central Pennsylvania and the Eden Resort :). We appreciate the confidence and trust you place in us and it is our commitment to always assure an experience that exceeds expectations and creates special memories each and every stay. During any future visit our Manger-On-Duty is available twenty-four hours per day for any assistance --we appreciate any opportunity to respond in your behalf. Thank you for sharing your personal endorsement for other Trip Advisor travelers interested in the preferred lodging choice when visiting Central Pennsylvania and Amish Country. We look forward to seeing you again sometime soon! Warm Regards, Mark Clossey, GM

"Keep Up the Good Work"

4
12/10/2016

whenever I'm in a 25-30 mile radius in Lancaster, PA I would always choose to stay the Eden Resort because of the value for my money, the premier standards it keeps and the overall high quality of service of its staff and the property. highly recommend this hotel

"Best place to stay in Lancaster, Pa."

5
12/10/2016

We always stay here when in Lancaster...Beautiful hotel, very good food and drink, very nice rooms, great pools and recreation areas, great fitness center. Close to shopping and outlets. We try to come to Lancaster at least 2 times yearly.

"Fall Weekend in Lancaster."

5
11/10/2016

Totally surprised - in a good way. Being a chain resort I expected typical accommodations. Far from it. My room was a king room. Large. Very comfortable. The one drawback was it was located ground level with access to the pool area from the sliders. The entire weekend I had to keep the curtains closed as guests had placed the lounge chairs directly in front of my doors. Even if I wanted to get out, the loungers were blocking the door. The buffet at Arthur's Terrace was very good. Typical but good. Surprised they did not include Belgian waffles, which is pretty much standard. Staff was first rate. I look forward to staying here again - but definitely not in the same room location.

"Excellent! (except for the drunk wedding parties)"

4
11/10/2016

We absolutely love this resort and have stayed there a number of times. Unfortunately, the biggest drawback isn't even the resort's fault. They have great facilities for holding wedding rehearsal dinners/receptions. What this means however (and I'm sure I was guilty of this too when I got married) is that you have drunk members of the wedding party being VERY LOUD as they traverse up and down the halls to their rooms well into the night. It happened all three nights of our stay and it seems to have become a fairly consistent problem whenever we stay there. It wasn't really a problem before we had kids but now, it's a bit of a pain. I expect the occasional loud guest, it comes with the territory and the hotel places signs in the hallways asking guests to observe quiet time after 10pm (I observed one guy in a tux running down the hall with one of them!). I'm not sure how the Eden Resort could better address this but it will play a part in our deciding whether to stay there or not in the future which is a shame because the hotel & staff couldn't be better. The resort is great but at least on Friday, Saturday & Sunday stays- buyer beware.

"Great Suites"

5
10/10/2016

The suites are really nicely appointed. This is a great pet friendly option that does not stick you in the back of the resort. We loved the suite. The hallways were a bit stinky with smokers smell ugg. Overall we would definitely stay here again.

"Wonderful place"

5
09/10/2016

Booked a last minute reservation for a weekend gateway. Service and staff pleasant. Room was absolutely beautiful and clean. Updated gadgets in room. Restaurant easily accessible from hotel. Can't wait to book another stay!

"Eden the Best "Best Western""

5
09/10/2016

Need a real break then you need to find time for a stay at the Eden Best Western Resort it is a fantastic place indoor pools out door pool two restaurant's two bars fire place in the lobby located in the center of it all.

"Very Nice!"

5
09/10/2016

Room beautifully appointed - Plenty of outlets for charging phones, etc. Plenty of comfortable seating. TV did not work in my room, and in-room coffee comes out very weak, but overall experience was still very nice. Take-out coffee available in dining room, so I'll use that next time

"Pure Paradise Week"

5
09/10/2016

My Husband & I were down for our Anniversary. Where to begin Greg the doorman always courteous & helpful. Mike front desk when checking in was very polite. Asked if we needed anything while checking in. Sunday Brunch (fabulous) Blair seated us & wished us a Happy Anniversary. Paula our server never forgets us. She always remembers our names & where we are from. Paula is always outstanding. The Chefs Marcus(crab cakes) & Zach(Steak & Ribs). All the food was superb!! Norma (housekeeper) always there to make sure we had everything in our Villa. Eric in Arthurs Terrance was very prompt on getting our drinks for breakfast. Jamie (manager) & Jeanette (supervisor) both made sure we had everything we needed. Opal (front desk) remembered us also asked if we needed anything to let her know. Nickolas (front desk) was very nice asked how we were enjoying our stay. Once again the Eden out did there selves. All of you deserve a gold star!!!! See you all next year. Dave & Sandy:) Thank you for making our stay enjoyable!!!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Sandra F, Thank you for your business and being a valued guest of the Eden Resort. We always look forward to your visits and we were honored to celebrate your Anniversary with you and your Husband:). On behalf of all my Eden Resort colleagues "congratulations and best wishes". It is very special to us to get to know our guests over the years and consider you part of our Eden Resort extended world-wide family. Your annual visit is a tradition we look forward to every Fall Season celebrating your special occasion with you. For any reason, in any season, get away to to Lancaster County, Pennsylvania --the heart of Pennsylvania Dutch Country. See you again next year! Warm Regards, Mark Clossey, GM

"Overrated"

3
08/10/2016

The room was very nice (double queen) but I'm so glad we only paid about $160 for it. It wouldn't have been worth more than that. The bed gave me such a sore back, and I rarely have this problem in hotels. The food at Garfield's was mediocre - the filet mignon was perfect, but everything else was nothing special. Poor wine selection. The pool was much more crowded that I would have liked, and the water wasn't warm enough. Gym equipment looked good, stocked with several (a lot more than 2) True brand machines. Our kids loved looking out over the wedding that was going on in the inner courtyard. Provided a whole evening of entertainment. Microwave and fridge worked well. If the rooms were always in the 160 price range, I would probably give 4 stars, but usually they are much more expensive - and they simply aren't worth that. The food options were so poor that we loaded up at the grocery store down the street the first night, and this made our stay much more enjoyable. We were really just in the area for Dutch Wonderland anyway. We were supposed to have express checkout with a receipt under the door bc we had prepaid, but that didn't happen.

"Great Stay BUT..."

4
08/10/2016

This was a 3 night getaway for my husband and myself. We had a Suite on the first floor. It was beautiful and clean and we had a great stay BUT the reason why I am not giving it 5 stars is because there was a sewer smell coming from the drains, especially after a shower. We had to cover the drain with a towel to keep the smell out. There were lots of little gnats flying around all over the unit. We actually drove to a nearby Home Depot to purchase liquid fruit-fly traps to try to catch the gnats. We felt as if they had known about this problem because when we arrived the drain pulls were up forcing the drain hole to be covered in the double sink. I would have loved to have given them 5 stars but due to the gnats being a nuisance I had to give it 4 stars. BTW the restaurants were great and prices were reasonable at Garfield's. All in all, I would definitely love to give this beautiful Best Western Premier Eden Resort & Suites another try in the future.

"Another wonderful visit to this terrific hotel!!"

5
08/10/2016

From the moment you check in to the day of departure the staff at this property could not be more accommodating!! Upon check in we were given a complimentary bag of delicious Wilbur Chocolate buds. Our suite was immaculate and we decided to have dinner at one of the hotels restaurants Garfields. The food was very good and I would recommend the soup and salad bar. Our server Yasua could not have been more helpful!! We had the prime rib buffet the next evening at the hotel which was superb!! We had unfortunately left an item behind and thanks to Jolie who works at the hotel she located the item and it was shipped home. A big thank you to the entire staff for making our stay so enjoyable and we will be returning soon!! We would not consider staying anywhere else!!

"A hidden treasure"

5
07/10/2016

This hotel/resort had everything we needed to make our wedding anniversary special. Great staff, good food, good location and a beautiful, spacious and comfortable villa. I look forward to my next stay.

"Birthday getaway"

5
06/10/2016

This is an excellent hotel. We loved every part of our stay. We were here in March and again in Sept of 2016. Both visits were the best we had at any hotel and we do travel several times a year. We will stay here again.

"Great place! Highly recommend!!!"

5
05/10/2016

Went away for the weekend to celebrate his birthday and we decided on Lancaster, PA, so we could do some sightseeing, antique shopping, etc. I have not been to the area since my brother and sister went to nearby colleges almost 20 years ago so when I asked around for hotel recommendations, the Eden Resort/Best Western was suggested. I looked at pictures online and read other reviews and was comfortable booking with them. The reservation process was quick. I was able to book a king suite using my AAA discount. The price did go up a little bit for Saturday however that is normal for many hotels. They also have a 48-hour cancellation policy versus a 24-hour policy, however, we had no intentions of canceling so this was not an issue. When arriving we were pleasantly surprised by the overall appearance of the hotel, both outside and inside. The bellhop at the entrance was very friendly as were front desk staff. The check-in process was very quick and because the purpose of our stay was leisure due to his birthday, they all acknowledged it by wishing him a "Happy Birthday". I also had called a day ahead and asked if there was anything they could do or provide, and for no charge they had balloons and a small package of chocolate covered pretzels waiting in our room. They also have other things for a small fee that can be purchased, such as chocolate covered strawberries, however that would need advance notice. Regardless, the balloons and pretzels (with a card from the hotel attached) was a nice birthday acknowledgment to start off the weekend). We were also pleased with the room itself, which was located on the first floor and had sliders that led to a patio overlooking the pool. When you walk in the room itself, there is a little sitting area with a couch (that I believe pulled out to a bed) and a desk with a wireless printer. There is a little hallway area that has the countertop with the sink, hair dryer, and refrigerator. The toilet and shower are behind a door within that area. Behind another door is the bedroom itself with a king-sized bed and the sliders to the patio that I mentioned before. The room itself and hotel in general were very modern, clean, and impressive for reasonable rates. Parking is free and although they do not offer a continental breakfast at no charge, they do have a restaurant in the hotel with a variety of breakfast options. We also visited the lounge/bar area where the staff was very friendly as well. Overall and despite not so great weather, we had a wonderful time and thoroughly enjoyed our stay at the Eden Resort. We look forward to staying there again!!

"Weekend trip"

4
04/10/2016

Stayed down the end near Garfields restaurant next to the Sheetz. It's a long way to the other side of the building for the indoor pool which is one of the reasons we stayed there but it was also nice and quiet. Very convenient being right next to the Sheetz convenience store open 24 hours. Very clean rooms, beautiful hotel. Weddings going on while we were there which was cool. Indoor pool was nice. Lots of families there with the kids. Definitely would stay here again. Would have liked a cheaper breakfast option for kids. There was a champagne breakfast but a little pricey. Continental somewhere maybe?

"Vacationing in the Area"

3
02/10/2016

This hotel was the higher end of the price scale. My husband and I are celebrating our anniversary. We were placed in a room that opened to the pool area. We had no kids in our party so it was a bit nosie. The room was worn. It was in need of new carpet. We have stayed at other hotels that were much nicer for the price of our rooms. Staff was friendly and rooms were clean. That was a plus. I probably would look other places before booking this hotel again.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Sarah L, Happy Anniversary, and thank you for taking the time to share your feedback regarding your recent "get away weekend" with us at the Best Western Premier Eden Resort and Suites. Thank you for recognizing our ultra clean housekeeping efforts, and friendly and personalized guest service :). The carpet was repaired in your guest room after checking out and was documented by our Housekeeper for immediate follow up and resolve. During any future visit to our Central Penslyvania Region please refer to our Eden Resort web-site and take a virtual tour of our many different room types and their respective locations that may be of interest to you and your Husband. Please contact me at 717-560-8415 and it would be my pleasure to assist your next reservation. Thank you most of all for choosing the Eden Resort and being our guest. --I hope you will reconsider and choose to stay with us again when your plans are decided. Congratulations and best wishes. Warm Regards, Mark Clossey, GM

"The BEST"

5
01/10/2016

My family and I have been coming here for years! The staff is incredible everytime we go. The rooms are extremely clean. I have never had a problem in all of the years I have been coming here. Anita from the front has always been great to my family and I. And my daughter will always remember the concier man when you first walk in as the Snowman from the blizzard when we stayed earlier this year. We will be back in the next couple weeks to stay. As always thank you for such a great experience!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Richard N, Thank you for your business and being a valued guest over the years. We value you not only as our guest but cherish the relationship of watching your family grow and enjoy the Eden Resort as a special get-away rekindling some wonderful family memories. Our Eden Resort team looks forward to your visits and thank you for recognizing their efforts :). Traditions are very important to us and we appreciate your friendship. Thank you for recognizing Ms. Anita Midgley our Front Office Manager, and our Bell Captain Greg that cleaned off every car during last years blizzard aka "Snowman". I will be sure to acknowledge their heroic hospitality efforts and heart felt service, and share your personal endorsements. Thank you for the opportunity to be of service. Harvest blessings and safe travels to you and your family --until we meet again! Kind Regards, Mark Clossey, GM

"Holiday"

5
01/10/2016

Wonderful place to stay we had a suite which was so clean and comfortable bathroom had big fluffy white towels changed daily ,small kitchenette with micro/coffee maker a nice living area to relax in plenty wardrobe space/safe/ironing board can't find a fault,there's a bar and restaurant there's an Outback across the road easy accessible to all the sites and tours.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Lauraboo21, We are delighted you enjoyed your holiday with us --consistency doesn't mean we never have a problem, it means you can count on us if there is ever a problem. We hope when your travels bring you back to Lancaster County Pennsylvania, you would choose to stay with us again. Thank you for the opportunity to be of service and having you as our valued guest and new friends. Wishing you harvest blessings and safe travels --until we meet again. Warm Regards, Mark Clossey, GM

"We stayed here for a long weekend for my birthday, Just a little get away."

5
30/09/2016

This place was really nice, The restaurant was very good with a wonderful dinner buffet, Service was great.We also had our breakfast there. I would certainly go back because its a great location and many sites close by to visit. Next time we will take the grandkids, they would love it.

"Lancaster Eden Resort"

5
30/09/2016

We always enjoy staying at the Eden Resort. We especially like the outdoor pool and made it a point to get down there before it closed for the season. We like the convenience of having two restaurant choices on the property.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Anita L, Thank you for your patronage and being a valued guest of the Eden Resort. We appreciate your business but more importantly the confidence and trust you place in us --people who care! We look forward to seeing you again sometime soon, and if I can ever assist a future stay in anyway please contact me at 717-560-8415. At the Eden Resort we believe passionately you deserve the very best --always expect the very best :). Warm Regards, Mark Clossey, GM

"Exceeded expectations "

5
30/09/2016

When a major snow storm forced us to miss our family trip to Puerto Rico we had to scramble for a new family vacation spot. We didn't know what to expect (after all Lancaster, Pa is a far cry from Puerto Rico) but my kids insist that this was one of their best vacations. It might seem counterintuitive to visit Lancaster in the winter but we got a beautiful 2 bedroom suite for next to nothing. It would've most certainly have exceeded our price range in regular season. Our room was very large. With a beautiful full kitchen, fireplace, washer and dryer (which I used for our wet pool stuff). The 2 bathrooms were also extremely large and beautiful and I liked that the 2nd bathroom had an entrance from the main area AND from the second bedroom so you didn't need to disturb anyone who was sleeping in order to use the bathroom. Built in automatic night lights was a really cool feature that I have never seen before and thought it was great for my young kids. We did discover some food and toys under the living room couch but I've come to realize that can be expected. My kids loved the large indoor pool, and while their outdoor facilities are outstanding we didn't feel like we were lacking. When traveling with my kids I appreciate a free breakfast but as I said, the suite was so roomy that it wasn't a big deal to have cereal in our room. Highly recommend.

"Mr. And Mrs. Zimmerman"

5
29/09/2016

Wow. What a beautful Room and the location was perfect. We were close to the pool, golf tee and ice & vending machines. The room was spacious, well thought out design wise and had everything we could ask for. Fireplace, large bathroom with door between shower and sink area with a comfortable king size bed and an extra room with bunkbeds,just right for kids. Would love to have this room again when we are back in the area.

"Treated Very Well The 2nd Time Around"

5
29/09/2016

I wrote a review last year how my husband and I stayed at this property. We normally don't stay at Best Westerns, but the reviews were convincing amd we didn't realize what chain it was until after we booked. Well the property exceeded our expectations. It was great until our last breakfast where we couldn't eat in the main dining room and buffet because of a photo shoot. We and a few other guest slighted. Well the General Manager saw my review and asked us to come back again. Well I was impressed that he said to give him a call, so I did both. We went back to the hotel/resort and we were very pleased. They even comp us breakfast and left us delicious chocolate covered strawberries for us (it was our anniversary. The pool area was clean and relaxing, you can even order food delivered at the pool. The grounds are nice. I took note how the staff were nice and busy keeping the facilities nice and clean. Even the staff cleaning the elevators were friendly and not obtrusive, the same with the staff in the dinning room. I would recommend this property to anyone. We will probably return in the future.

"Eden Resort"

5
29/09/2016

We have stayed at this resort many times. Best place to stay in Lancaster. Outdoor pool is amazing, indoor pool and jacuzzi is awesome also. The staff is great, the rooms are clean and the food is great.

"Sunday Brunch"

5
28/09/2016

Last Sunday enjoyed the Sunday brunch in the Courtyard, It was outstanding for the reasonable cost. With over a 140 dishes to select from there is something for anyone's taste. With all you can eat one should never walk away hungry. This should a an absolute must do for a Sunday meal.

"Absolutely Perfect"

5
28/09/2016

I cannot say enough about the staff or hotel accommodations. I only wish I could have stayed longer. The two bedroom suite was perfect for husband and myself, along with my elderly parents. We stayed the night before my niece's Wedding and it was so wonderful to relax before the ceremony the next day which started at 10:00 a.m.

"September vacation"

5
27/09/2016

First time staying at this resort for a vacation in Lancaster,PA. My husband & I stayed at the resort for a week. Our room was great- king deluxe. Very clean & spacious Good food at both Arthur's & Garfield's at resort. Outdoor pool was enjoyable and clean. Nice choice of outdoor seating around pool. Front desk always very helpful to assist with questions and directions to places to visit. Would love to return for another vacation stay.

"Amazing Stay, nothing to criticize, can't wait to go back!"

5
26/09/2016

The entire stay at the Best Western Premier was fantastic from check in until check out and beyond. The facilities are fantastic and very child friendly including ices and ice cream by the pool. The rooms are clean and spacious and the customer service was top notch. Even after we left and called about an item left behind the staff was helpful and responsive. We look forward to staying here again.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Robfromnj982, Thank you for sharing your recent "family experience" with us at the Best Western Premier Eden Resort and Suites. We value traditions and honored to be part of your Summer Get Away, and hopefully convinced you to come back again as an annual event. We want to ensure an experience that exceeds expectations and creates special memories each and every visit for you and your family. Our Summer amenities add to the experience and ice cream a popsicles are a favorite on a hot Summer day :)! We appreciate your business and thank you for the opportunity to be of service. Kind Regards, Mark Clossey, GM

"Great experience"

5
26/09/2016

We stayed at the Best Western Eden Resorts and Suites and really enjoyed our stay. The staff was fabulous, the room was beautiful and clean, the pools and amenities were fantastic and the bed - oh the bed - was a dream! I haven't slept that well in a long time!

"ASK FOR A QUIET VILLA AWAY FROM ROAD NOISE"

4
25/09/2016

We booked our stay here at Eden Resort, Lancaster, 12 months ago & when we arrived at 3pm we asked to not be near Highway 30 as another tripadvisor had warned us about the noise problem. We were told that there is not a problem with noise in any of their Villa's and we were given keys to our one bedroom Villa, which was on the ground floor of a block of 8 Villa's, Room No 538, right next door to Highway 30, which has truck traffic 24 hours a day. This Villa had a walk in shower, washing machine & dryer & modern kitchen with a very nice lay-out. The first thing we noticed was the loud traffic noise inside the Villa in the daytime with the front door shut, even though both windows had acoustic treatment. This was not good for a good nights sleep. We decided to go back to the check-in at the Hotel and ask for another room. We were given Room No 548, which was an older Studio & further away from Highway 30. Reception said that if noise continued to be a problem in this Unit, they could lend us a ‘White Noise' machine. This room was nice and quiet, so we did not require the ‘White Noise' machine. The shower was over the bath in Room No 548 & there was a large dishwasher, large two door refrigerator, large 4 element electric stove & Oven, crockery & cutlery, but didn't have a washing machine & dryer. If we ever came to this area again, we would choose a Hotel on Route 340 near Smoketown or Bird In Hand in the centre of the farming community as Eden is just a large commercial business centre. We chose not to pay extra to eat breakfast at the Hotel, but used the large ‘Giant Supermarket' for groceries. Eden Resort is a huge complex and attracts bus loads of tourists. The management do a great job in keeping the gardens neat & tidy & staff were friendly.

"thats right Five stars and well earned"

5
25/09/2016

From the minute you step in the door, Clean, beautiful and comfortable. every where you go and I mean every where, is clean and bright and so is the staff, genuinely friendly and professional. The onsite amenities are great plenty to do to keep you occupied. I had the pleasure of enjoying the absolute best buffet dinner and breakfast I have ever had and the staff at Arthurs Terrace, Kelsey, Dee, Eric are the best. Service with a genuine smile.

"Under Construction At All Hours Of The Day And Night"

2
24/09/2016

I stayed at the Eden resort for a business trip with two of my colleagues. Upon checking us in, the girl at the desk proceeded to give us rooms on different floors and in no way close to each other even though we had all arrived together and requested to be in the same vicinity. She was not very apologetic nor did she give a reason for why she couldn't accommodate us. While my colleagues had rooms on the second floor, I had a room on the first floor with a stunning view into the construction mess that was the indoor pool. While I understand renovations occur to ultimately give the guest a better experience, my experience was anything but pleasant after the work crew started pounding and cutting tile with a loud tile saw at 6am! I also couldn't fall asleep until 1am the following night because the crew was still working at midnight! Most first floor rooms are positioned around the indoor pool with doors leading out to the area from your own room. One afternoon the work crew was pounding directly outside my door. Morning, noon or night, you will not get any sort of respite that you'd expect from your hotel stay right now at the Eden. You'd think with some respect for their guests they would limit work hours to times of the day when most people wouldn't be affected by it. Despite the pool renovation, room and food were average.

"Great hotel for families with children "

5
23/09/2016

Amazing bedding, they provided a bassinet for our baby, offered 3 different types of pillows to make sure we have the best sleep Breakfast was amazing. Best breakfast in town Staff are super friendly Playing area outside. Oh boy. I now want this in every hotel I might visit later. My kid had tons of fun with all the games Highly recommended. Loved it at all levels

"ONCE AGAIN FABULOUS STAY ADULT WING!"

5
23/09/2016

Can't say enough about Eden Resort. We never get tired of going there. This time we stayed in the Adults Only section of the hotel. You need your room key to use the elevator to go to your room. Fabulous room overlooking outside courtyard. Ultra new, ultra clean, lounging couch extremely comfortable because it does not turn into a bed! All staff at this resort is very friendly. Nice to see smiling faces on everyone. Try the Encore Lounge and say hi to Kamal, Pete, Candy, and Deanna. They remembered the birth of a grandchild from our last visit. How special is that! Of course the drinks, food and friendly atmosphere is wonderful. Very relaxing. Lots to choose for breakfast at Arthurs restaurant. Dinner there is also special. Don't forget Garfield's. Pub menu and regular favorites. Potpie for me. Ribs for my husband. The salad bar and their famous chili cannot be beat for value. You can find their menus on line. You won't be sorry. Try it once and you will definitely return. Say hi to Christina at the front desk. She helped us to decide to try the Adult Section this time around. Thank you Christina!

"One night stay"

5
23/09/2016

My recent stay at this hotel was close to perfect. Located close to the highway, restaurants, and gas stations, it was quiet even with tons of kids and numerous weddings going on at the same time! Great pool, clean and the staff was the friendliest I have ever encountered at a hotel. Top notch all the way. My only complaint would be the food at Garfield's was not the best and needs improvement. Breakfast at Arthur's was great!

"Perfect Lancaster family resort "

5
22/09/2016

We stayed here with our two kids in a family suite and it was great! We had our own room with a balcony and were separated from the kids room by the bathroom. This place is a perfect hotel for all Lancaster day trips. Every activity was between 7 and 40 min away (Hershey was 40 min away). The breakfast buffet was great and there's a pool and playground for the kiddos. Highly recommend!

"Perfection!"

5
21/09/2016

My husband and I spent a glorious September weekend at the Eden Resort. Arrived Friday afternoon and left late Sunday morning. The two things I look at in a hotel, the hidden areas of the bathroom (sparkling clean in this case) and the faces of the employees. Every person that we encountered, from the front desk to the housekeeping staff, had a big smile for us and seemed genuinely happy to be there. We felt welcome and pampered from beginning to end. The room, common areas, restaurants, pool, gym even the parking lot area are spic and span clean. We stayed in a King Suite with Balcony, which overlooked the outdoor pool. The view is so beautiful and relaxing and we used the balcony countless times during our weekend, sipping coffee in the morning and wine in the evening. There are cozy robes available for your use, a VERY comfortable bed, and all of the toiletries, towels and pillows you could ever need. They think of everything from an umbrella, extra blankets in the closet, 3 alarm clocks, an iron, hairdryer, even q-tips. There is also a well stocked "Hospitality Center" with a microwave (I brought popcorn), refrigerator, coffee pot and everything you could possibly need from coffee, tea, sugar, cream, mugs, to-go cups, plates, silverware and bottled water. We enjoyed most of our meals at the resort, two at Arthur's and one at Garfield's. One of our nights was a package that included dinner and breakfast. It was SO worth it! Arthur's is definitely the superior restaurant of the two, but for a quick burger just steps from your room, Garfield's is great. Just like the service in the hotel, it is equally wonderful in the restaurants. Our total bill was $460 for the weekend which included about $100 worth of food. They always have specials and the rates for the regular rooms are less expensive. We really wanted a balcony suite, so we paid a little extra for it. I can't imagine what they could do to make it any better, but if they think of something, I'll be back to experience it!! I almost forgot about the chocolate, they give you a lovely package of chocolate upon arrival and it is delicious!

"Awesome!"

5
20/09/2016

Great rate, great reception, great Room! I called the hotel directly for a fantastic fall special rate that included a full breakfast. The young gentlemen that checked us in was very prompt, courteous, and helpful. Room was large. Very clean.

"Great hotel"

4
20/09/2016

This was just a 1 night stay for a conference. The staff was very good and both the meeting facilities and hotel rooms were fresh and clean. Both the restaurant and lunge were good, I would certainly consider staying here again.

"Wonderful Getaway"

5
20/09/2016

We absolutely loved the Eden Resort! We stayed in a 2 bedroom Premier Suite, the room had more than enough room for our family. The master bath shower was very refreshing and having the zoned hvac kept it from becoming overly steamy & sticky while getting ready...big help when trying for a good hair day lol. The parking was very comvient to our room, with a private entrance to the elevator. The grounds are very well kept. They have great outdoor activities baci, shuffle board, pool, basketball, playground and great pool with a splash pool.All the restaurants have great food and service. If you can make sure you stay for Sunday Brunch, wonderful..wonderful..wonderful!!! Our server Dee made it even better, she is a true asset to the resort. Thank you to all the staff for a really wonderful time. We will be back very soon! ??

"Absolutely Beautiful"

5
19/09/2016

I have been coming to the Eden Resorts and Suites for over 10 years. It has always been for business but I would love for my family to enjoy the experience. Absolutely beautiful. It is the perfect place to have a wedding or any other celebratory event.

"Terrific service on our bus trip"

5
19/09/2016

We were on a Christian bus trip to Lancaster to see the Sights and Sounds theater along with a number of things in the area including Gettysburg. We stayed, again, at the newly renovated Eden Inn and were so impressed by the kindness of the staff, food, rooms, etc. I left something behind and they offered to FedEx or UPS it back to me. Jolie was the woman I talked to and she was so accommodating and pleasant on the phone. We've stayed here about 4 or 5 times and would certainly stay here again!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear RevAlan, "Welcome back", and thank you for sharing your recent experiences with us at the Best Western Premier Eden Resort and Suites. We appreciate your time and consideration in highlighting your personal encounters during your recent bus excursion to Lancaster County Pennsylvania, and the Eden Resort. It was our pleasure to exceed your expectations and create some special memories during your trip. Thank you for acknowledging the service of Jolie one of our Housekeeping Supervisors, and she was glad your left behind item was found and could be returned to you expeditiously. Thank you for your business and we look forward to the opportunity of extending you another warm Eden Resort welcome sometime soon. Wishing you safe travels and Harvest blessings --until we meet again! Kind Regards, Mark Clossey, GM

"excellent accomodations"

5
19/09/2016

Stayed here several times but this time got a good deal on the Villas behind the hotel. The room had a bunk room with a TV and small table and chairs and the main room had a sitting area with a large screen TV with a real fireplace and an area with a printer and a small workspace. It also offered a small patio with two chairs and a table. The room was clean and decorated very nicely (as all the rooms are here). They offer horseshoes, small putting green, grill area, bocce ball, indoor/outdoor pool beautifully landscaped like a tropical area. I could go on. This place has it all. No need to leave as it has restaurants a bar and right next door is a Sheetz gas station with a convenience store. It is right next to a major highway but you'd never know it once you're inside. Our room was very quiet and there was no noise from traffic. Definitely a nice place to stay.

"Our favorite get awayplace!!!!!!!"

5
19/09/2016

This last stay was our 21st stay at the Eden Resort. We started coming to The Eden 4 years ago and each stay keeps getting better. The Eden really is a special place. It is so much more than just another hotel. When you are there you feel like you are at an island resort. The landscaping is so pretty. The outdoor pool is amazing. Because of our frequent stays we have gotten to know the staff very well. Nick Sikking and Ethan at the front desk are great! They always go above and beyond to welcome us and make us feel special. We enjoyed a delicious breakfast buffet at Arthur's Terrace. Just writing this review has me looking forward to our next stay.

"Really a great place to stay!"

5
18/09/2016

We were pleasantly surprised at how nice and well maintained this resort is. We booked two double queen bed rooms because we had a lot of family (10) - so 5 in each room, including teens. The rooms are very spacious. We didn't really use much of the amenities but others seemed to be enjoying both pools (there were a lot of families - so great for kids), and our teens used the basketball court. We called the front desk about 4 times for additional things we required (extra toiletries, towels, etc) - again because we had 5 people to a room. They were knocking at our door in five minutes with our items. The front desk was very helpful in answering questions about the area. They offered free ice cream to guests when we were there, which everyone loved. I would definitely recommend this hotel, especially for families.

"Loved it"

5
18/09/2016

Booked a simple room - king bed and non-smoking. When we got to our room, discovered we must have had an upgrade for some reason! A Villa - Full kitchen, sitting room with fireplace and tv, bedroom with tv and a huge shower in the bathroom. A very nice surprise!

"Great place"

5
18/09/2016

Great food- we had no expectations for hotel food. and were timid to try the restaurants, but we gambled and found it to have an amazing buffett- not typical hotel food...actually good and edible and the kids were free.... come on! The pool area was clean and the kids loved the splash area and playground. overall great deal

"Great Best Western Property"

5
15/09/2016

We really enjoyed the hotel and all of its amenities. If I had to pick one thing that I didn't like it would be traffic noise. Because hotel is located next to a highly traveled roadway you could here the traffic noises at night. Even though its a downer, overall we enjoyed our stay and would not hesitate to visit you again.

"Awsome Place!!"

5
14/09/2016

I went to PA for a few days on a family vacation. We stayed here because it has a lot to do for the kids. It has a pool and an out door playground that is open til 9:00 PM which is great. It also has 2 restraunts that we ate at and the food was delicious at both of them. It is a convient place to stay because it was only 30 minutes from Hershey Park which I went to and 15 minutes from Dutch Wonderland. I plan on taking another vacation next summer and plan on staying here again!!

"Best Stay... EVER"

5
14/09/2016

our stay at the Eden Resort in Lancaster was beyond wonderful... from the moment we arrived till we left... it was just one exceptional experience after the other... the hotel is large... yet surprising quiet... we had dinner at Garfield's and breakfast at Arthur's... the food was excellent and the selection was great... our room was large and very clean... the staff was very helpful and attentive... making eye contact and smiling... there were plenty of recreational choices... we would not hesitate to recommend the Eden Resort in Lancaster, PA...

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Robert W, Thank you for taking the time to share your personal endorsement highlighting your recent experiences with us at the Best Western Premier Eden Resort and Suites. At the Eden Resort our whole team focus is to deliver an experience that exceeds expectations and creates special memories each and every visit. My Eden Resort teammates will be elated by your personal comments and observations regarding their focus and delivering every attention-to-detail :). I appreciate your endorsement as inspiration and assure you we are already preparing and working passionately for your next visit. Thank you for the recognition; we believe whole- heartedly you deserve the very best --always expect the very best at the Eden Resort. Thank you most of all for choosing the Eden Resort and being a valued guest. Wishing you safe travels and best wishes --until we meet again! Warm Regards, Mark Clossey, GM

"Navy friends yearly vacation"

5
13/09/2016

We have 3 couples that met while station in San Diego CA in 1988. We started taking vacations together once a year. This year we visited Lancaster Pa and stayed at the best western premier Eden resort. We travel a lot and I stayed at Marriott, Hilton, holiday inn & etc. The BW premier Eden resort is the most beautiful well maintain excellent service; I've ever stayed in. We seriously did not want to leave. The rooms were beautiful and very clean and spacious. The staff was very friendly, knowledgeable and willing to help. This was a unique experience I can't wait to do it again. We will defiantly be back and soon. My one friend said that he will now only look for BW premier resorts when he travels. I truly cannot imagine staying anywhere else. I love my weekend and BW premier Eden resort made it the best weekend ever! Thank you and thank your team!

"Top Quality Hotel"

5
12/09/2016

The Eden Resort well exceeded my expectations! Upon arriving I was surprised by the beautiful hotel lobby.I was immediately offered help from guest services. I arrived early but was told not to worry, there was a room available for me. I was then handed a map with directions to my room & a delicious bag of complimentary chocolates, (Yummm) My room was top notch & it overlooked the indoor pool. Even when families were swimming, they did not disturb me (I could barely hear anything). The room was clean & it was a nice size with 2 queens, a desk and a seating area. The resort had everything from a play area & sprinkler for my 3 yr old to a basketball court and pool table for my teenage boys. There were people cooking bbq outside in one of the complimentary grills. The price was great, given it was off-season. I've searched before & found it to be pretty expensive but I got a decent rate & it was well worth the money. I'm going to stay again & longer next time. I want to bring my sister & friend & their kids because I'm sure they will all love it.

"Loved our stay! Noise was bad!"

5
12/09/2016

We always love this hotel, just wish we would be told if there is an event in the main room. The music was so loud from early evening til around 10. The bass was so loud my head was pounding! We didn't want to complain...so we kept that room "172". Never again! Next time I will ask for a room change. Other than that we enjoyed the property, used the pool, hot tub, fitness room, and restaurant.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Norma L, Welcome back and thank you for your business over the years. We appreciate your patronage and your opinion truly matters. I apologize for the volume of music and base being to loud. We appreciate any opportunity to respond in your behalf if something has been overlooked --during any stay our Manager-On-Duty is available twenty-four hours per day and by dialing -0- we are happy to follow up any concern. I will review our procedures for monitoring the music volume and assure every attention-to-detail. When your plans become final for future travel to Central Pennsylvania, and another stay at the Eden Resort please contact me directly at 717-560-8415 and I will be honored to assist your next reservation and select a quiet and comfortable location for you and your family. Thank you for your feedback and I will ensure immediate resolve with our Front Desk to promote better communication with our guests when checking-in regarding music functions. Thank you most of all for choosing the Eden Resort and being a valued guest. Warmest Regards, Mark Clossey, GM

"Excellent Experience"

5
11/09/2016

I stayed at Eden Resort with my wife and 2 children when traveling to this area to visit Hershey Park and other Lancaster, PA attractions after this hotel was recommended by friends. The hotel, indoor pool, outdoor pool and grounds were superior. All staff I encountered were excellent and friendly. I booked the hotel only for one evening and wished I had planned for a longer stay. I will definitely be returning to this Hotel if I plan to visit Lancaster again in the future. Highly recommend.

"Leisure"

5
10/09/2016

Excellent!!! Highly recommend rooms are nice, clean, and people are very friendly! Definitely will go back! Had a great time. Close to shops and other places to see def stay at this place if you are interested in going to Lancaster!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Megan S, Thank you for your business and patronage of the Best Western Premier Eden Resort and Suites. We appreciate your personal recognition of your leisure experience and delighted your overall stay exceeded your expectations and convinced you to stay with us again when your travels bring you back to Central Pennsylvania whether for business or pleasure. At the Eden Resort we focus on every attention-to-detail, friendly and personalized guest service, and our location is very central and convenient to all the local attractions. Thank you for the opportunity to be of service. We look forward to welcoming you and your family back again sometime soon:). Warmest Regards, Mark Clossey, GM

"Relaxing getaway"

5
10/09/2016

Overall the hotel (resort) was beautiful - the facilities were excellent - we enjoyed both the indoor & outdoor pool - requested a room away from highway (noise level) and unfortunately was placed next to highway - I would highly recommend this hotel

"Family vacation"

4
09/09/2016

The hotel is very nice and clean. The people at the front desk were very helpful and accommodating. Our room was on the first floor near the indoor pool - bit of a chlorine smell - next time I would make sure to get a room on an upper floor. It's a wonderful place for families! The outdoor pool and activities were excellent. The buffet breakfast was delicious. The only thing I would prefer is to be further from the main highways and in more of a countryside setting.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Franklin54, Thank you for sharing your recent family experience with us at the Best Western Premier Eden Resort and Suites. We are delighted you enjoyed our ultra-clean accommodations and many Eden Resort amenities:). Thank you for recognizing our Front Desk Ambassadors for being helpful and accommodating. When your time permits please refer to our Eden Resort web-site for our guestroom locations, and take a virtual tour of our many different room types for your personal selection when future family plans bring you back to discover more of Lancaster County, Pennsylvania, and the Eden Resort. Thank you for your business and the opportunity to be of service. Wishing you and your family a safe and happy Harvest Season. Warmest Regards, Mark Clossey, GM

"end of summer family vacation"

5
08/09/2016

One of the best hotels we have stayed at, and we have stayed at many hotels. This hotel is extremely clean with lots of things for the kids to do. They especially liked the free ice cream all day. We stayed in a 2 room suite which was more than enough room for 3 adults and one 9 yr. old child. We would definitely come back next year. We have absolutely nothing to complain about.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Valued Guest, Thank you for sharing your recent family vacation with us at the Best Western Premier Eden Resort and Suites :). We are honored by your personal endorsement to be one of "the best Hotels you have ever stayed in". We are dedicated to the service of all our valued guests --always striving to exceed expectations and create special memories each and every stay. Our Eden Resort amenities add to that value promoting lasting memories and a special highlight of the Summer Season for you and your family. We hope to see you again next Summer and hopefully be part of an annual tradition and your family becoming part of our world-wide extended family here at the Eden Resort. Thank you for your business and the opportunity to be of service. Warm Regards, Mark Clossey, GM

"FAMILY VACATION"

5
07/09/2016

One of the best hotels we have stayed at. This hotel is extremely clean with lots of things for the kids to do. They especially liked the free ice cream all day. We stayed in a 2 room suite which was more than enough room for 3 adults and one 9 yr old child. We would definitely come back.

"Enjoyable Resort"

5
06/09/2016

I have enjoyed staying at the Resort; Front desk staff are very pleasent and happy to help you. Abbey in the front desk was able to take good care of us in a very proffessional and pleasent manner. Also, we had contacted the maintenance and room service and they have served us right away. Additionally, Resort amenities are very nice!!! Certainly recommend staying here :)

"New fav getaway!!!!"

5
06/09/2016

This was our first time staying at this resort and we will for sure be coming back every year! We originally booked for two nights and during our stay added another night because we did not want to leave!

"Loved the amenities!"

4
05/09/2016

Stayed here for one night in a King suite. Room was spacious and nicely decorated. The hotel pool is gorgeous and lively. The children's water/splash areas are fantastic. Only complaint would be that pool was packed wall to wall with adults & kids, but it was a holiday weekend. Free ice cream at pool at 4:30 and free Popsicles in early evening. Indoor pool is also nice but a bit chilly. Staff were very attentive and pleasant. Rooms facing highway are noisy though. Can hear road traffic a lot. Next time I'll request on other side away from highway. But I wouldn't stay anywhere else in Lancaster I don't think especially in the summer!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear LillyKitty1972, We appreciate your business and sharing your feedback regarding your recent stay at the Best Western Premier Eden Resort and Suites. The Summer time and especially the Labof Day Weekend is a very popular time and the Eden Resort runs full. Thank you for recognizing our many Eden Resort amenities that you were able to enjoy. We keep the Indoor Pool at 86 degrees for our guests enjoyment. Our Life Guards and Pool Attendants are available for any questions or assistance. When your time permits please refer to our Eden Resort web-site for guest room locations and seasonal specials that may be of great value and offer times that are more convenient and quiet for you :). Wishing you safe travels in your journey's - until we meet again. Warm Regards, Mark Clossey, GM

"Mini vacation in one spot"

5
05/09/2016

This place is great from the online check in they send you your room numbers and all you have to do is n pick up a key. The facility and grounds are clean. The actually main building rooms are nicer than the villas. If wanting to stay by the villas recommend the top floor, you hear every little movement on the bottom floor. Villas are key with children you are near the courts and the pool. Wish the sprinkler area and the playground were bigger. Soo many kids this weekend. Food on premise not that great. Editable at Garfield. Breakfast your better off grabbing off premise. Overall would return again. Laundry area is also a plus for a quick wash and dry takes about 40 minutes.

"Okay hotel with good amenities"

3
04/09/2016

I booked a room that cost $529 a night. When they took us to the one-bedroom "suite", it was the dingiest room I have ever seen for anything north of $200. It was dark, there were two floors, the upstairs bedroom had no door, bath tub/jacuzzi upstairs was inside the room while the rest was closed, shower was downstairs. Poorly designed. I could not imagine paying so much so moved to another smaller room with a shared bathroom in the middle that was still pricey but at least I wasn't paying $$$$ for a dingy room. Previously we stayed here and while the suite with kitchenette was spacious it was dark and dingy. We came here again mainly due to the water area. Our boys loved loved playing in the water, a perfect evening before doing the Thomas & Percy train rides the next day. There were complimentary Popsicles too. Overall we had a good stay and would go back, but the rooms are so dingy for the price. I guess we are paying for the amenities. The restaurant was ok. Nothing great. We didn't do the Sunday brunch because it gets booked so fast.

"Great place for families but needs to get better"

3
04/09/2016

This is our second time staying at the Eden Resort. You can't beat the pools and splash pad for little kids during the summer. We booked a 2 bedroom suite and took the grandparents along. I have 2 problems with this hotel. It is so loud and noisy that anyone sleeping in the front bedroom has to have a sound machine. We had a group of New Yorkers next to us and across the hall- they slammed doors and talked loudly in the hallway until at least midnight. Their kids were all over the place too. There are signs that say quiet after 10pm but everyone is ignoring. This isn't Vegas. It's Lancaster- put your kids to bed at a decent time and stop talking about the Mets in the hallway. My other complaint is that they have to clean the rugs. My infants son's feet were pitch black after a couple of hours. Please wash the carpets. They are gross.

"Nice hotel"

4
04/09/2016

Stayed at this hotel for a wedding. Was frustrated when we had to wait 15 minutes for them to check with housekeeping if room was ready at 4pm when check in was at 3pm. Luckily it was ready. We only stayed one night so didn't get to use a lot of the facilities. There were a lot of families with children. The lounge and restaurant were the only things we used and they were very nice. The room was spacious and clean. I would stay again but would try to do the online checkin next time.

"Great People"

5
02/09/2016

This is a wonderful resort in the Lancaster area, especially for families going to Day Out with Thomas/Dutch Wonderland/Hershey. We stayed here with our sons (4.5 and 1.5) and had a blast. The boys loved the outdoor pool with sprinkler play area, and we appreciated that they offered poolside beverage service for the parents. The resort - and it is definitely a resort - was much nicer than we expected. Very impressive. But the best part of the resort is the people who work there. We were long gone when (gasp!) we realized that our son had left his precious pillow back in the room. We feared that all was lost, but the staff came through for us and were able to rescue "MiMi." A HUGE thanks to Linda Waldman in Management and Jolie Torres in Housekeeping for not giving up on us. It may seem minimal, but knowing that the Eden cared enough to go the extra mile to help means a lot to us. We highly recommend the Eden and will definitely be back.

"An Oasis for the Business Traveler!"

5
02/09/2016

When I read on my travel itinerary reservations were made for me at the Best Western Premier I knew I was going to enjoy it. The service, staff and amenities are top notch. Special kudos to Opel at the front desk for helping me with my room selection. this place is amust for the business traveler!

"Great place"

5
02/09/2016

We stayed in the penthouse suite. Never expected it to be so accommodating for the six people we had. I cannot recommend this hotel enough. We had a fully stocked kitchen very clean. Washer dryer, there were even gates to cover the stairs for our little ones. Staff can't do enough to make your stay wonderful. They also have BBQ that you can use....we will definitely be back here....

"Still good but some issues "

3
31/08/2016

We returned to Eden after 4 years of not staying here. We had very happy memories of staying at this property with our older child years prior and decided to stay now again with our second child (younger). When we checked into our room we walked into someone else's belongings in our room. We called down to the front desk and they assured me they would send housekeeping up (which they did) to collect the luggage. I received 2 different stories of what that happened (I was concerned there was a key mix up and someone had access to my room). Ok fine. Then we went to put my sons milk in the fridge and when I opened the fridge the smell was absolutely awful!!! Like old garbage. And someone else food filled the fridge. So now I make another call down and they said they would send someone up. Housekeeping removed the disgusting smelling food. However we refused to use this fridge (or even open it for that matter). So front desk sent maintenance up and they swapped out the fridge for what they said was a brand new one. After they left I again opened it to put my sons milk away and in the fridge were a bunch of half used water bottles. I didn't even bother calling the front desk at this point bc we already spent so much time on this nonsense! I threw them Away but would have been nice if they gave us a clean fridge! I was told before I checked in that I would be able to get a late check out (3pm). When I asked at the hotel (called down to front desk) they said it was fully booked and I could only get until 12. Funny bc when i went down in person I was able to get until 3pm (not free ) but now they could honor it. The pool was extremely crowded on Sunday. It was better Monday. Garfields food was awful. However their drink service at the pool was great. I just wasn't as wowed with the property as I had been in the past. I think they have become too busy for what they can handle I am undecided if I would stay again. It was horrible by any means. But it wasn't as great as it had been.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear TC, I have sent you a personal email through Trip Advisor and look forward to your reply. I truly apologize for any inconvenience you encountered. I take full responsibility as the General Manager and am very sorry for the unacceptable lack of care and concern you received during your recent visit --there is NO excuse. I will assure immediate follow-up into your concerns ensuring the necessary training, mentoring, and discipline is conducted for immediate resolve. I have shared your feedback with the appropriate Managers to look for opportunity and improvements in our checks and balances, and my colleagues assure every attention-to-detail, staying focused and engaged on completing the entire task correctly. I look forward to speaking with you directly and the opportunity to follow up in your behalf. Kind Regards, Mark Clossey, GM

"Awesome"

5
31/08/2016

We wound up staying in a studio villa with a full kitchen. Beautifully decorated on the first level with sliding glass doors to a small patio. Who was within walking distance and we first went to the indoor pool where they had a whirlpool. Very impressive. Then we went to the out door pool which was also just as impressive. This hotel has a resort feeling and caters to children. The only negative of this hotel, for the price, work on comfortable beds and they do not serve free breakfast. I would probably stay here again if they that new mattresses that were comfortable.

"going above and beyond you job"

5
31/08/2016

on Aug 21st my family checked in to the Eden our room was not ready yet we got some lunch . we had a window seat looking out over the parking lot. as we were eating it started to pour. A elderly lady with a walker got caught in the rain a employee witch I found out his name is Brandon Williams came running out of no wheres and ran to her with a umbrella and held it over her till she got to her car by the time she got in he was drenched you could see water coming out of his shoes when he walked it is employees like Mr. Williams that make the Eden a great place to stay

"WONDERFUL STAY!!"

5
31/08/2016

We completely enjoyed our stay at this beautiful resort! Will definitely be back in the future! Our Villa was located right next to the very loud and busy highway, but once inside our room, we NEVER heard one bit of noise. We used room service from Garfield's for dinner...EXCELLENT! We also used room service from Authur's for breakfast...EXCELLENT! I can't say enough about how much we enjoyed our stay!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Brenda W, Thank you for taking the time to share your most recent experience with us at the Best Western Premier Eden Resort and Suites and the travel community. My Eden Resort teammates are genuinely committed to providing memorable experiences as you have so kindly acknowledged. We are delighted to have convinced you and your family to stay with us again when your travels bring you back to Pennsylvania Dutch Country and the Eden Resort. What is important to us is our integrity, compassion, and understanding in proving to you --how much we care. Thank you for your business and the opportunity to serve you and your family :). Kind Regards, Mark Clossey, GM

"Loved it!"

5
31/08/2016

We stayed in a penthouse suite with our grandchildren at this resort hotel. The whole place was spotless, maid service excellent. The indoor pool was clean and big. The staff was very friendly. They offer more than one restaraunt and the food is very good. The only thing we could suggest is to repair the broken games in the game room. I would highly recommend this hotel!

"Great for kids, but crowded"

4
29/08/2016

I booked a two bedroom suite for my family of six. The room was clean but the sofa bed was extremely uncomfortable. Staff was courteous and helpful. Breakfast buffet was good. One of the reasons I booked this hotel was the outdoor pool, which the grandkids love. However, it was overcrowded and impossible to even find a chair to sit on. Outdoor pool should be bigger with more seating for all the guests. Overall, a nice hotel for families but a bit of a disappointment for the price considering the experience we had.

"Best Hotel"

5
29/08/2016

Absolutely the best place to go for a family Vacation. LOVED IT. I would go back and stay there again. U don't even have to leave the hotel there is so much to do there. Pool table outside kids Golfing and a park area. The pool was clean and not to cold it was perfect temperature. Indoor pool with adult hot tub. Very nice staff. The rooms where spotless. The nights where fun with kids night swimming and food was so good. I would go again and stay more then the 2 nights next time.

"Chef Matthew Hoffman"

5
28/08/2016

My family and I went to Eden for brunch. The reason we always go to Eden brunch is due to it's excellence not only in great food standards but also the service is quite spectacular. One of the managers, Kathryn Learch, took time out of her busy day to come over and touch our table. It's hard to emphasize just how great the cuisine and also the atmosphere is. I recommend it to anyone.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Matthew H, Thank you for your personal endorsement regarding your recent "Champagne Sunday Brunch" experience. Sunday Brunch has evolved as the highlight of our week and a celebration of food and service we are proud to feature every Sunday at the Eden Resort. Thank you for recognizing Ms. Kate Lerch, who champions our efforts and leads our food and beverage colleagues to assure a culinary experience that exceeds expectations and creates some very special memories. Thank you for your business and being a valued guest. We are honored to be in business and part of the local community for 43 years. Kind Regards, Mark Clossey, GM

"Nice for the price "

4
28/08/2016

Nice clean hotel with great staff, good food, and nice amenities. Jason from maintenance was very nice and helped us get back into our room safe. Rooms were clean. Nice tv, but no movie channels. Decent wi-fi. Pools were nice, but very crowded. Overall, a nice clean hotel/resort.

"A Wonderful Place to Stay"

5
28/08/2016

It's a wonderful place for families with children. It has a great outdoor pool with a splash pad for younger children. The indoor pool is large and well kept. The rooms are a nice size and very clean. We have stayed many many times and look forward to our next visit,

"Great place to stay"

5
27/08/2016

Myself and my family stay in the area visiting Dutch Wonderland, Strasburg Railroad, and the Turkey Hill Experience and had lots of fun, but nearly just as much fun was the hotel amenities for the grand kids by way of the pool and play area that included a mini water park, playground and outdoor games. Breakfast buffet was spot on as well. You will not be disappointed if you choose to stay here. In fact I recommend it.

"Great Hotel with a few issues"

4
27/08/2016

I booked a two bedroom suite at this hotel for Saturday and Sunday, it was about $360 a night, which is steep but when you consider what the hotel offers I thought it was nice for a family getaway. The room was nicely organized, modern, it had a microwave, mini fridge, plenty of closet space and storage, it was clean upon arrival, and not too cramped for 4 adults and two young children. We noticed that there were only 2 large towels and we called the front desk for some more, after an hour of waiting we called again, and two different people brought us towels, so then we had way more than we needed. No big deal. When we got there, both my parents and husband remarked that there was a dank, "basement-like" smell in the room. We didn't report it, but considering the price tag it was an instant turn off. We went to a convenience store an hour later to pick up a few things and got some air freshener which we sprayed liberally in the rooms during our weekend. The hotel amenities are what you are paying for, great indoor and outdoor pool/rec area. My kids had a great time in the splash area and playground, even though it was raining. We splurged for the Sunday Champagne Brunch, and it was worth it - the nicest brunch I'd ever been to. Around 3 pm on Sunday we brought my young daughter back to the room for a nap, housekeeping knocked on the door and we asked her to come back later. We went out to dinner around 6:30 and I stopped by the front desk to request that housekeeping stop by while we were out (with 2 small kids the rooms had gotten messy since we checked in more than 24 hours ago). The front desk manager said that it wouldn't be a problem. We got back to the room around 9pm, at that point my little one fell asleep in the car, we carried her into the room and noticed that they had not made the three beds, and the floors still looked messy, the only evidence that housekeeping was there was that there was yet another pile of towels on one of the beds. I went back down to the front desk to complain this time, the same manager told me that housekeeping had been there and she would speak to them, she asked if I wanted them to come again to the room. I said I did not because it was already late, my kid was asleep, we were going to check out the next morning, and that I was disappointed that I was staying in a messy room for $360/night. She said she would "compensate me" and didn't give specifics. I went back to the room, the next morning I saw the express checkout bill was slipped under the door. There was NO compensation for anything. I again went to the front desk, I spoke to someone else, she went to speak to the manger, who did not come out of the office, they decided to credit me $50 off my bill, and offered me a "late check out." I feel that I should NOT have had to go back and demand a compensation after one was promised to me. The manager didn't even acknowledge that I was there. While my children had a great time at this hotel and I was pleased with the layout and amenities, the lack of follow through and professionalism left a bad taste in my mouth.

"Great for kids"

4
27/08/2016

The room was ok it faced the indoor pool which I was not a fan of. It was very clean and everything worked. We ordered Garfield for room service and the food was surprisingly good... The kids lived the outdoor pool and the splash area. The playground was not toonly bad either. Staff was very friendly and accomodating. Location was not the best it was right off the Parkway. We went to Hershey which took about 30 min to get to. We also did Dutch which was closer. Overall I think it was niceasy, and the kids liked the pool.

"Wedding Venue"

3
26/08/2016

While the hotel, staff and food were excellent, they were not accommodating for wedding guests. Could not get checked into rooms until 3/4:00. (only 30 rooms out of 300 are allocated for wedding guests). Discount for wedding blocks is minimal. We had to take a room for two nights in order to have a place for us and family to change for a 2:00 wedding.

"Great Place to Stay"

5
26/08/2016

The Eden is a beautiful, clean resort. All Staff are friendly and helpful. It is a wonderful family resort, although the place can get run over with children, especially the pool. As mentioned in a previous review, an adult pool would be great. Love the 'adult' wing. Early check in option was great! Would definitely come back to the Eden - this was our second time.

"Personal Touch"

5
25/08/2016

When we arrived and settled in our spectacular room, we were looking for the swimming pools when we were greeted by Kevin, the night manager...he personally showed us to the pools' areas and other featured aspects of the resort. He shared the highlights of Lancaster and was absolutely delightful to speak with. We immediately sensed his pride of his affiliation with the Eden Resort. Over our stay, we saw Kevin several times and he always greeted us and inquired how we were doing and if there was anything he could assist us with. Truly an outstanding manager !

"Always the best in Lancaster!"

5
25/08/2016

My stay here is always nice. From the front desk staff, to the porters, restaurant, etc... Everyone is kind and helpful. The property is beautiful and they provide all the details too, not just the big stuff. Chocolates and water at check-in, real coffee mugs and glasses in your room. Excellent job as always.

"Nice one bedroom suite"

4
24/08/2016

The one bedroom suite was perfect for my husband and I and our adult son. I was surprised that the room was very quiet although it was next to the highway. The room design worked for us - one bedroom, bathroom and sinks in the middle, and another bedroom in the front. The room was clean and spacious. The only issues were a very noisy refrigerator and it was extremely difficult to find parking near the entrances closest to our room.

"Excellent hotel"

5
24/08/2016

We stayed here for one night when visiting Hershey Park and Dutch Wonderland and was extremely happy we did so! The hotel was clean and breakfast was great. The ladies at the front desk were really nice and helpful and everyone was accommodating. This will be our hotel when staying in Pa!

"Nice hotel for families with toddlers and children 9 years old and under"

4
24/08/2016

The hotel was clean and beautiful. The beds and pillows were very comfortable. However, we booked it as a family vacation and discovered there's not much to do here for preteens and teens. The arcade is tiny, there is only one basket ball net, one pool table, one ping pong table and a very tiny flat mini golf area. In addition, the gym is very small as well. That being said if you have toddlers or children under 9 this would be a great vacation choice for you. Everyone who had kids from ~2-9 years old seem to be having a great time.

"Excellent resort"

4
23/08/2016

My family of 4 (kids 3 and 6) wanted a few days away and decided to go to Dutch Wonderland. I looked at a lot of hotels in the area and couldn't believe what this hotel had to offer. It is a luxury resort geared for kids. It was packed with families with young children, I would not recommend for people without kids unless maybe it is the off season. They cater to everyone of course, but during our stay it was predominantly families. What's so great about it is that parents with kids all get it and understand how hard it is to vacation with young children. We stayed on the second floor queen select the first night and a first floor queen suite the second. The suites have more room for a family, but the first floor was noisy with all the traffic to the lobby. Both rooms we stayed in were very clean and nicely decorated. The noise between the walls isn't much, mainly hallway traffic is what you heard. Also, the first night we were next to the indoor pool, if it rains and a lot of people are in there, it can be a bit noisy, but on the second floor, it wasn't too bad. The outdoor pool is so amazing and the kids waterplay area is fantastic for young children. Garfield's delivers drinks/food poolside. There is shuffle board, basketball, a pirate playground, golf area for kids, and ping pong all around the pool area. The breakfast buffet they offer is worth the price and kids under 3 are free. My suggestion is to get there early though. The food at Garfield's is average, but the convenience of not leaving the hotel is nice. I ordered the crab cakes and they were good, I have had better, but not disappointed. The salad and soup bar was fresh and the kids enjoyed their meal. My only complaint would be that we had to switch rooms, I would suggest you book early (online prices seemed better) and not have to switch. They do offer precheck in so you can enjoy the amenities while you wait for your room and also will move your luggage if you do switch rooms. We will definitely be back!!!!

"Great time despite weird room mixup "

3
23/08/2016

One of Best Westerns best properties! Very clean, well maintained! My family requested a suite with two rooms but got one but we made the best of the situation. Hotel activities are great for kids. Plenty of local activities(i.e. turkey hill )

"Never going back."

1
22/08/2016

We book 6 to 8 nights every summer which consists of two visits. The reservation process is worse every time. We booked a suite in the villas six months in advance. When we arrived we were told our room wasn't ready even though it was well past checkin time by a disinterested young lady at the desk. Then she told us to wait twenty minutes and check back. Finally a more helpful rep checked and about an hour and half later we got the room. It was in the rear of the property, nearly on the highway, noisy as hell. All of this for nearly $400 a night. Next time we'll stay elsewhere and avoid the drama.

"Resort was at capacity and had some issues"

3
22/08/2016

The resort itself is beautiful and well maintained. Unfortunately we went at an extremely busy time and got the last available room. Our room number was 153 and it is in need of work. The air conditioning the first night did not work and our room was 78 degrees. Maintenance promptly came to fix it the next day. It appeared that the filter needed changing and had shut the system down. That night the system would not shut off and we were freezing. It was also extremely loud. Maintenance came again and replaced the thermostat which seemed to help but it would constantly click on and off - we gave up after that. The room had a wet moldy smell and there were moldy ceiling tiles in the bathroom and the bathroom door was falling apart with a big chunk taken off the bottom of the door. Our phone was old and would ring and there would be no one there - over and over again. The fire alarm went off in our room for no reason twice. At 7 am the day we checked out the fire alarm went off on the whole floor and everyone was standing around in the hallway. It eventually went off but no announcement was made at all. We were given vouchers for breakfast for the air conditioning issues but the restaurant was over taxed too - there were a lot of us with vouchers. My husband got a cooked strawberry top, leaves and all mixed into his eggs. Food was not good. We were actually glad to leave and actually get a full nights sleep! The pool areas were great and I would give Eden another try just because the grounds were so nice. Free ice cream and lemonade a few times a day was nice too! I would never book a standard room again because ours was very small and cramped. I would recommend a suite or better.

"Best Western Eden Resort"

5
22/08/2016

If you are looking for a hotel that offers many amenities along with excellent customer service this is the hotel to stay at. 6 ladies make the trip each year for 2 nights and we stay in the 2 bedroom penthouse and it meets every need we could have. The room has 2 bathrooms, 2 bedrooms and a full kitchen. We have been doing this for over 15 years and we have never been disappointed in this resort/hotel. Great pool and pool area with service for drinks and food available.

"Best place in near Lancaster"

5
22/08/2016

We have been staying here for more than 20 years! Clean, beautiful and close to town. The pools are amazing. The place is always updating and upgrading. The restaurants are okay in a pinch. Love staying here.

"Lost and Found office does not return phone calls"

4
21/08/2016

I stayed at Eden resorts from August 8-10 th, in room 325. I believe I left my eyeglasses on the sink, and a dress and jacket in the closet. I called the Eden resorts. The front desk connected me to the lost and Found department. I left two messages and never heard back from them. That is really irritating. The resort itself is very nice. Every staff member that I met was super friendly. We enjoyed the indoor and outdoor pool, the playground, the breakfast buffet at Arthur's and the all day coffee available at Arthur's. My six year old daughter had a really nice time here. I do think it is funny that couples chose this place as an anniversary trip or that people chose it for a girl's weekend. Not only is it right in the middle of Lancaster, which is family vacation country, but this is a very family oriented hotel and there are young children everywhere. I also used the fitness room which was nice, but I would suggested that they not have the Muzak playing in there. The exercise bike is right under a speaker that blares it and it was difficult to hear my I-Pad. I will return if I ever come back to Lancaster, but I will triple check the room for left items. For dinner, I suggest heading into the city of Lancaster. We went to Souvlaki brothers and to an Indian/Himalayan restaurant. Both were excellent!

"Oasis in Lancaster "

4
21/08/2016

We spent a night here with extended family and really enjoyed it. We were 4 kids and 4 adults - the resort itself is well maintained and clean. The kids loves the indoor and outdoor pools. On Saturday, the outdoor pool was mobbed! Be prepared. We packed patience, good humor and a cooler and had a great time. Tip- it was almost empty Sunday morning at 9am and with a generous 11am check out time, you can visit without the crowds before you leave. We had dinner at Garfield's - which was fine. Not gourmet, but easy. Our room was nice, clean and large enough for our family of 3. The location - right off of route 30 - doesn't feel "resorty", but once you enter the complex, you don't mind.

"Depends on what you want"

3
21/08/2016

If you are looking for a lively hub-bub of a hotel, then this is the place for you. It is very busy (comes off as hectic), with pools, restaurants, events, and families. The public spaces are crowded with people in swimsuits pushing monster-sized strollers, and once upstairs, the halls are narrow with sounds and smells of the pool everywhere. If it's a quiet night's rest you need in the midst of other travel, I suggest you choose a different place. If you do come here, some advice: hoping for better, choose a room that does not face the pool, and if you do not have children, ask about the adults-only floor.

"Great customer service - Casual high end family-friendly hotel"

5
20/08/2016

The hotel is good all around and great for families with kids. What really set it apart is the customer service. Giant shout out to Nicholas at the front desk really helping to turn around a potentially rough trip by helping to compensate for a random series of variables that would likely not happen again. Him being so pro-active to help is why I'm writing this review. For families there is an indoor and outdoor swim area (the outdoor is great, didn't spend any time in the indoor), and an extensive outdoor playground / basketball hoop / shuffleboard / ping pong type setup. There must be a great reception hall because it's been slammed with beautiful receptions all weekend. Only used one of the restaurants, Garfields, which is connected to the hotel. We got a range of food from adult to kid, and the food worked out great, delivered to the room in under 30 minutes. We got a cot, which was an air mattress, for I think $10/day? It's better than a cot cause we can collapse it to give the kids more room. If you've got two kids, go for the two queen suite. If you can't get that, the king suite is essentially a living room with sleeper sofa, with double doors separating from a vanity, and on the other side of the vanity the king bedroom. Lotsa kid room. Would try this place again thanks to the customer service and especially Nick.

"Top Notch Facility"

5
20/08/2016

Facility along with all it's staff are top notch. Rooms were spacious, comfortable and clean, clean, clean. The entire staff was accomodating to all our needs and wants with a genuine smile. Could not have asked for a better facility. Although the hotel was completely booked it never seemed crowded and staff did not seem rushed but took the time to attend to all our needs. A++++++++

"Excellent through and through"

5
20/08/2016

Not a single negative about our stay. The entire staff was attentive to our needs and wants and the facility itself is topnotch. The rooms are spotless and beds are comfy. The swimming area offers such variety that there is no need to leave the resort. We didn't and the kids were entirely entertained...and the free frozen treats several times a day was just an added bonus. We'll be back!

"What a Great Resort "

4
19/08/2016

My family and I just returned from our stay at the Eden Resort in Lancaster. The resort is luxurious and the staff are welcoming and friendly. We enjoyed the two bedroom suite, which was perfect for our family. My husband and I really felt like we were on vacation as we had our own private room. The maid-service was great! They realized right away we were coffee drinkers so there was always extra placed in our room. The room was extremely clean and the bed was very comfortable! We enjoyed the pools and dinner/breakfast at Aurther Terrace within the resort. Excellent food and service in a family friendly atmosphere. The pools were very crowded, which was the only drawback for me, but we loved the poolside ice cream and kiddie pools for my little two year old. Excellent stay and a very family friendly atmosphere. We will definitely be returning.

"best hotel for family vacation"

5
19/08/2016

this place is really great for kids and adults, nice pools, mini water park for the little ones great outdoor activities.. they might come across a bit pricey compared to other hotels in the neighborhood but if you take in consideration all the activities available for free on premises it a great value!

"Ummmmm. Hhhhhhhhu. "

2
18/08/2016

Got to hotel in plenty time to shower and change to go to our Sight and Sound Theater show that we have been waiting to come to for quite a while. Checked in, got to our room to which we all , myself, hubby and 12 yr old son were almost knocked over by the overwhelmingly bad smell of mold and mildew. Then I noticed this was not the bunk bed / fireplace room I had booked, but a MUCH smaller one where my son would have to sleep in the couch.? So we went back to front desk to talk and they THEN decided to explain they had over booked our room after I showed them my confirmation email. They gave us another room, (still w no fireplace and it has wet moldy spots on the bathroom ceiling) but it does have a comfy bed. We will stay here ONE night and never come back. I won't even let my son swim bc I'm afraid they may keep their pool as badly as they keep up w the rest of the hotel. There is a fake orchid by the sink covered in old dust. Gross. Beds seem to be clean however.

"Great stay at BW Eden"

5
18/08/2016

We're a large group of 20, 10 adults 10 kids ranging from 2yrs to 9yrs, who go away yearly..usually the Jersey shore. Tried something different for this years trip and booked BW Eden based on reviews and word of mouth. Glad we did, it was great for our group from start to finish, Sun to Thurs. We booked standard 2 queen rooms, they were located 1st floor of the Regency section of the hotel. Worked perfectly...we sat out at night after kids went to bed. No issues. We're not a rowdy group but enjoy chilling out and talking after the long day. Everyday, twice, by the pool they bring out ice pops or ice cream bars. One day there was an ice cream stand set up. Kids loved it. Kids loved all of it really - the pool, spray area, putt area, playground. Management was very accomodating to us all, we asked or two benches to sit on at night and they were happily provided to us. Housekeeping was good. The resort is clean, someone is always cleaning up. Check in and out was a breeze, as was a room change 2 families in our group had. Food and beverage service by the pool was good, though took some time so expect to wait. For this reason we did bring sandwiches for our kids as well as fruit and snacks, and drinks for ourselves - we brought our own coolers, and this worked out nicely for us, as well as saved money....some had breakfast and we did find the child price a little too pricey but ok if you did it once. Theres a place right outside, Sheetz, that offers breakfast items and other stuff. Overall, we enjoyed our stay and would return. There are a ton of room options to choose from, plenty to do if you dont even decide to do anything around the area at all - some days can easily be enjoyed by the pool hanging around.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay with us at the Best Western Premier Eden Resort and Suites. We appreciate your mention of our ultra-clean and comfortable accommodations, and friendly staff members --as each are essential guest expectations that my Eden Resort colleagues are committed to providing all our valued guests! Thank you for recognizing our full service amenities, and convenient location which offer our guests a perfect option for overnight accommodations when traveling to Central Pennsylvania. We thank you for your personal recommendation for future travelers, and look forward to seeing you and your group again next Summer Season! Thank you for your business and the opportunity to be of service :). Kind Regards, Mark Clossey, GM

"Nice Place"

4
18/08/2016

Very nice full service hotel. Our double queen room, was nice. Had plenty of lighting, good TV, but no QVC channel. Has a microwave and refrigerator. The bathroom was small in this particular room, but functional. There was a light near the shower with an exhaust fan, which is a plus in my book. The pressure of the shower was medium to medium high.....of course, I like a high pressure shower, this one was good though. Lighting in bathroom was good. The room was spacious for a double queen. If in the area again, I probably would return. There are 2 restaurants and a bar on sight. A huge indoor atrium, used for wedding receptions and other conference rooms. A Sheetz gas station right next door. Across the street was an Outback and Carabba's Restaurant. Wal-mart and Kmart a short drive. We went to a Japanese Hibachi restaurant beside Kmart that was decent. They have a breakfast buffet at one of the restaurants every morning or order off the menu. I think they have a wonderful Brunch buffet on Sunday morning.

"We keep going back!!!"

5
17/08/2016

We are from NJ and love to travel to Lancaster PA to escape for a few days at a time. We love the Best Western Eden! The staff is always very welcoming and friendly from the time you are making the reservation and up to the time you check out. Both the adults and kids enjoy the premises: clean rooms, indoor and outdoor pools which are so well maintained, the kids pool area is a fun place for the kids to play and get wet, and the convenience of the restaurants, just to name a few. Our kids are visiting again this week and we are planning a couples only trip for October. We love it so much that we keep going back!!!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Iraida H, Thank you for your patronage of the Eden Resort --we appreciate your business and I was delighted to read your family's experience exceeded expectations and created some special memories, and now include family traditions. We are grateful and look forward to your visit in October. If I can suggest our "Adult's Only Floor" which may be perfect for your well deserved getaway weekend :). Enjoy the peace and quiet on an exclusive floor in our newly renovated Regency Terrace area. Please refer to our Eden Resort website for additional information, guestroom location, packages, and pricing that may be of value to you. Thank you most of all for being a valued guest and I look forward to meeting you in October. Please contact me at 717-560-8415 if I may be of further assistance. Kind Regards, Mark Clossey, GM

"Beautiful but extremely busy"

4
16/08/2016

The hotel was beautiful, however, it had a few minor issues. The elevators were made to accommodate 2 to 3 adults at most. The food was excellent, but not too many choices to eat on Sunday. The temperature in the rooms was a bit warm.. Other than that we had a pleasant stay with a lot of things to do nearby.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Valued Guest, Thank you for sharing your feedback regarding your recent stay at the Best Western Premier Eden Resort and Suites. We are glad you enjoyed your overall stay :). The Eden Resort offers 4 elevators at Entrances A, B, E, and J, Three of the elevators are new and have been modernized allowing plenty of room for guests and luggage. We truly appreciate any opportunity to be of service and by dialing -0- we are happy to respond and assist any concern --as well our Manager-On-Duty is available twenty-four hours per day for any follow up in your behalf. Thank you for acknowledging our convenient location and good proximity to many of our local attractions. When your time permits, please refer to our Eden Resort website and you can look at our yearly calendar pertaining to other times of the year and seasons that may not be as busy as the Summer. Some of our packages and specials may be of significant value to you and your family. Thank you for your business and we look forward to your future visit to Lancaster County, Pennsylvania, and seeing you again allowing us another opportunity to be at your service at the Eden Resort! Kind Regards, Mark Clossey, GM

"Fun time "

4
16/08/2016

We just left Eden after a 2 night stay with our 3 yr old. Overall, we had a great time. The room was clean, but a bit dated. I know they have a few newly renovated rooms though, so I guess it's based on luck for now. The pool is good although it can get very crowded. We still managed to get pool chairs because people are always coming and going. The splash area is great and my son had an amazing time. Another cool positive was the free ice cream in the afternoon. Great way to cool off alongside the pool. I did not order any pool service, but it is available and it looked pretty decent. Towels are loaned by showing room keys. Breakfast buffet was a bit pricey for two adults. Kids 3 and under are free at the buffet, a nice little perk. It's about 20 mins from Dutch Wonderland, so if you're aiming for that, this is the prime location. The main reason I gave a 4 star rating is due to the loud hallways at night. It also seemed to be always crowded. We were constantly having to dodge someone or something. Hallways are also very stuffy! I would definitely return, possibly during the fall when it hopefully less crowded!

"Wedding"

5
16/08/2016

Our family and friends celebrated my daughters wedding at the facility on August 13,2016. The venue, staff, food, and atmosphere were all excellent !! Job well done by all. Oh, and the room (when we finally went to sleep) was clean and spacious.

"Love this place!"

5
16/08/2016

Stayed here for 3 nights. Wish it had been longer. Had stayed here in past & came back with our grandson. We needed a place to bring our dog. They were wonderful in accommodating pets. Dog got a bowl & biscuits & we got a bag of chocolates! Stayed in a villa room (due to dog). Room was gorgeous-- very clean. Loved small separate room with bunk beds & kitchen area. Villas are near highway so a little noisier outside but noise level OK inside. Would be sure not to have one on very end. Pools amazing! Indoor, outdoor, sprayground- all great! Really loved complementary ice cream for everyone every afternoon. Cost is higher but well worth it! Great family vacation spot - about 30 mins. to hersheypark.

"AMAZING!!"

5
16/08/2016

The Eden Resort is like no other! It is the only place my family will stay while visiting the Lancaster/Hershey PA area. The staff and accomodations are outstanding!! We will continue to visit for many more years to come!

"Loved It"

5
15/08/2016

We stayed in a 2 room suite not cheap but worth every penny. Family Friendly and It was clean, new, spacious and full of in room amenities such as a kitchen with a dishwasher, microwave also the latest technology with 4 tvs all with usb ports charging stations etc and in room fax, copier desk area. A Clean fitness center. The pool was very busy but that is to be expected. I will stay again.

"Great Resort"

5
15/08/2016

We stayed here mid-week and while it was busy, it never felt crowded. Our room was incredibly quiet and spacious. The pool was busy but we never felt like it was uncomfortable. The breakfast buffet had plenty of choice and the food was very good. To be honest, I had no complaints whatsoever and highly recommend this property.

"Best Resort"

5
15/08/2016

Eden Resort is absolutely the best place to be. Of your visiting Hersey Park you should definitely stay here. The hotel, pool, food and activities are great. The Staff and Management go above and beyond to accommodate your every need. *Especially the night Manager *Kevin* He was a gentlemen and helped us with everything we needed. Thank you

"Fabulous Family Stay"

5
15/08/2016

Always love staying at Eden Resort. this was the first family stay out of the three years we have been coming. myself,husband,three teens and my mother. a great time was had by all of us. If I were to point out a negative, it would be that the sofa beds need to be updated as they are really old and worn out especially in the villa we stayed in (555) other than that, it was a great four day stay. Looking forward to next year..

"Great option for weekend getaway."

4
15/08/2016

This hotel was only an hour and a half from home but we stayed for a long weekend with young kids to hit Hershey Park (30 min.), Strassburg Railroad (15min.), Renaissance Faire (25min.), and Dutch Wonderland (10 min.) in lieu of a shore trip. Rooms are nice. Not great, but just fine for a family. We had a 2 room "suite" with sitting area. It's basically 2 standard size hoetl rooms connected by a hall with bath, sinks, mini-fridge and microwave. Front room had pull out sofa and queen bed. Back room had 2 queens and sliding door to brick patio facing pull. Upper floors have balconies. Was on the ground floor right outside indoor pool and the room smelled a tiny bit of mildew to my sensitive nose. But not enough to be obnoxious, just noticeable when first coming into room. Other than that it was clean and well maintained. Pool area is very nice. Decent sized pool though it can get a little crowded with lots of families playing. But it was all fun and enjoyable. Definitely for the family, not relaxation. Great spray park area attached to pool which was attached to pirate ship play set, shuffle board, basketball courts, ping pong... All very nice and great fun with waitress service coming around the pool and spray park areas and lots of umbrellas. Indoor pool was also nice with an adult only hot tub in case of rain, but would probably be very crowded and loud in poor weather. Garfields restaurant is avoidable. Slow service, mediocre food. But the location is across the street from a Carabas and Outback and there's a Giant market 3 min. down the street along with a couple of brew pubs within 10 minutes and others. The terrace restaurant has a nice breakfast buffet. Didn't try the champagne Sunday brunch but looked very nice. I do wish they would enforce the 11pm close for the pool. It was loud out there with young children playing and splashing until midnight. Not a hardship, just annoying. Overall, decent good sized rooms. Great pool and play areas and nearby amenitiies and attractions for a reasonable price.

"Great place to stay"

5
14/08/2016

Stayed this past weekend and what a wonderful weekend it was. The rooms were great and clean. Beds were comfortable and with 4 choices of pillows it was a good night sleep. Wanted to hook my laptop up to the tv. Called for a cable and in less than 5 mins it was at our door. We chose to eat dinner at Arthur's and had the dinner buffet. Amazing. Had a wonderful server named Dee. She was very attentive and kind. The kids loved the indoor and outdoor pools. Both are heated which made it very enjoyable. Will be returning again for hopefully a full weekend.

"Great Escape"

5
14/08/2016

This was a great hotel to get away from the city with the family. You don't even need to leave the hotel if you didn't want to. The place was very clean, rooms, hallways pool area. The pools and spray park were awesome for all ages!!! The food and drinks were delivered with great service. I will be back to visit again next year.

"Great for the family"

4
14/08/2016

We stayed here with a group of friends when we visited Dutch Wonderland over memorial day weekend. The hotel has a fantastic pool area for families--along with basketball court, shuffleboard game, and ping-pong table. It was really hot that weekend and they even offered free ice cream. The room and our hallway was recently renovated and looked great. The room was clean and the bed was comfortable. We had a brunch buffet and it was fantastic with a wide variety of excellent food all sorts of tastes. There was a nice bar area where we could hang out after the kids went to sleep. The hotel over all is clean, well-managed, and fresh feeling. Would stay here again.

"Eden Resort is the best!!"

5
13/08/2016

We absolutely love this hotel. It's the perfect getaway for a family. Beautiful rooms and suites. The 2 room queen suite was perfect for our family. The pool area and playground is amazing. Love ordering food and drinks poolside. Free ice cream and ice pops... lemonade. No detail is overlooked. Can't wait to come back!

"Nice, noisy, but excellent management"

4
12/08/2016

We stayed here for a relaxing mini-vacation before school starts. There were a few minor issues with the room, but it was clean and the space was very comfortable and spacious. We stayed in a two-room queen suite. The other guests in our hallway were incredibly noisy - all throughout the night. We did not sleep well. I realize the hotel cannot control their guests, and I did not call downstairs to complain. For the price we paid, I was unhappy with the issues with our room (really just a lack of attention to detail). I did send an e-mail to the manager, and he replied both via e-mail and with a personal telephone call. I was not looking for anything but an apology. He went above and beyond as far as customer service goes, proving that this hotel really does care about their guests' satisfaction and comfort. If we should have unruly hall-mates again, I will be sure to call the front desk. I hate to tattle, but I love to sleep! Especially on vacation.

"Thank god for adult only rooms. "

3
12/08/2016

Busy busy place but has alot to offer. Thank god for adult only room. Air conditioner could be colder. Room could be bigger for price. But alot of amenities. Staff pleasant. Lobby tends to be a social hand out for families. Found the chaotic and annoying.

"perfect family vacation"

5
12/08/2016

Thank you Best Western. 4 night stay at resort was fantastic. We took our 7 year old to Dutch Wonderland than Hershey the next day. The first and last days we spent at the resort and enjoyed the pools, food and friendly staff. We will return.

"Best hotel for a family"

5
11/08/2016

Th pools, splash area and play ground here was exactly what my family needed in a hotel. The restaurant was excellent and so friendly for my 3 and 4 year old children. The rooms were very clean, spacious and comfortable!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear AMM M, I was delighted to read the children had a great time and you enjoyed some special family time together at the Best Western Premier Eden Resort and Suites :). It is our pleasure to be part of that experience and getting to know your family. Our Eden Resort Team is honored by your personal endorsement acknowledging our attention-to-details and an experience that will be rekindled and discussed by your family very often. We value traditions and hope you will afford us the opportunity to be at your service when future travels bring you back to discover more of Lancaster County, Pennsylvania, including the Eden Resort. Thank you for your business and we look forward to seeing you and your family again next Summer Season. Wishing you safe travels in journeys --until we meet again. Kind Regards, Mark Clossey, GM

"Perfect for families"

5
11/08/2016

Great pool, restaurants and rooms. Close to the attractions and then perks like sprinkler, free ice cream and play area. The staff is great with kids, we went with a huge group and everyone enjoyed it. Our 5th year of doing this trip.

"Best Family Hotel"

5
10/08/2016

I admit I was skeptical when I booked this hotel I couldn't ever remember staying in a Best Western so I wasn't sure what I was walking into but I was lured by the positive reviews and the poo photos-- and I'm so glad I was. The outdoor pool, splash pad/kids pool and playground cannot be beat. The kids spent hours playing outside and were ready for a good night's sleep. We chose to stay here after visiting Dutch Wonderland but the pools were so nice I could easily see spending a day just enjoying the facilities here. The indoor pool was on the smaller side and in a rather hot room so I can't see enjoying this as much without good weather but...The rooms were very well suited for families as well. I know there are a number of options- we got the two bedroom queen suite which was essentially two bedrooms rooms that were connected by a common bathroom. The facility also had a few restaurants onsite- although we only visited one for breakfast. As a tip- bring your own drinks to the hotel. There was a small fridge in our room and we noticed most people by the pool brought a cooler with drinks in it. We ordered two drinks from the restaurant and asked that they be delivered to us at the pool- it took more than an hour for them to bring the order.

"Pleasantly Surprised "

5
10/08/2016

Had the pleasure of spending one night at the Eden Resort. A few ladies were unable to make their yearly get-together so I was blessed to be invited to a free show at The Sight and Sound Theater as well as a free stay in the Deluxe Suite at Eden Resort. What a treat! The suite was top notch. It looks like the high end condo my in-laws own in Somerville NJ! A bit pricy this time of year but in the off season you can reserve this suite for almost 1/3 of the price. Sleeps 6. Beds are super comfy. Plan on going back early next year with another couple.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Adrienne L, "There is no hospitality like understanding" -- at the Eden Resort we want to ensure every attention-to-detail and an experience that exceeds your expectations each and every visit. We understand you and your guests deserve the very best and we passionately believe we are an extension of your home and want to enjoy all the comforts :). We want to deliver that experience assuring a value that is complimentary of the price. We are honored you will choose to stay with us again which is the greatest compliment we can receive, thank you most of all for your business and the opportunity to welcome you and your friends back again sometime soon to the Eden Resort and Suites. Warmest Regards, Mark Clossey, GM

"Wonderful Again"

5
09/08/2016

We come every summer to visit this resort just because we love it. We visit Lancaster often, usually don't stay overnight, except for this trip. The water play area is perfect for my grandchildren, ages 3,5 and 7 and there are multiple other activities at the pool. And you can't beat free ice cream time- twice a day while we were there. The suite we use is very spacious and provides a little privacy for adult talk (and maybe a glass of wine) after the kids go to bed. The thing that impresses us most is the maintenance of the facilities. We come every year, and every year, the place looks brand new. I know a lot of wear and tear happens at hotels, but they obviously get right on it, because it is beautiful. We can't recommend this place enough.

"Great Family Friendly Hotel"

5
07/08/2016

We stayed here for one night with the kids and they had the best time. The hotel itself is beautiful and well kept. The outdoor pool and indoor pool were wonderful. The room was large and clean. And the breakfast buffet was very nice. The hotel is close to all of the Lancaster attractions. Great family friendly place!

"Anoother night at the Eden"

5
07/08/2016

After a long day I arrived avound 8:30. Check in was smooth. Washed up and headed to Garfields for dinner and a few ice cold beers. French onion soup and a saladwhile watching the Rangers game. After dinner I grabbed a cocktail and headed to the pool. I just sat on the edge and soaked my feet, enjoyed my drink and relaxed for an hour. then headed up to bed knowing that I had to go at it all over again in the morning.

"Exceprional Hotel"

5
06/08/2016

Everything was fantastic, clean, nice helpful staff. The hotel is beautiful, interior and exterior. The indoor and outdoor pool is very nice and everyone truly enjoyed, the entire play area an fun times.

"Close to Hershey, closer to Dutch Wonderland!"

4
06/08/2016

This resort is a great place if you'd like a little bit more from your chain hotel. My children absolutely loved the splash pad area. There is a wait staff to bring you food and drinks from one of their restaurants. We had a regular queen room that overlooked the indoor pool. It was a tad noisy when trying to go to bed but it didn't go on all night and it wasn't really disruptive. It was about 10 minutes away from Dutch Wonderland and about 40 minutes away from Hershey park. The staff was very nice and helpful and got me into my room about an hour before they guaranteed me. The room was clean. The restaurant Garfield's was good too. I would stay here with my family again.

"Pleasant Surprise!"

5
04/08/2016

Honestly, we just quickly booked the first place that fit into our overnight plans at the last minute! When you give that little thought to your plans you just don't expect much! But this place was so nice! My husband and I both wished we had planned a extra day so we could enjoy this property! Clean and spacious! Pleasant staff! Lots of parking!

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Indigolisa, Thank you for your personal decision and selecting the Best Western Premier Eden Resort and Suites as your preferred lodging choice on your recent visit to Lancaster County, Pennsylvania. We are happy to have exceeded your expectations and convinced you that the Eden Resort is a tremendous value, providing ultra-clean and comfortable accommodations, personalized and genuine hospitality, and array of Eden Resort amenities for everyone to enjoy. Thank you for your business and we hope you will certainly stay with us again and honor us with another opportunity to be at your service :). Your comments inspire us to care even more because we make the difference and continue to ensure every attention-to-detail. We believe at the Eden Resort you deserve the very best! Warm Regards, Mark Clossey, GM

"Fantastic!"

5
03/08/2016

We always love going to Eden! Always clean and friendly staff. Amazing rooms. A lot of different styles and sizes to choose from. The food is goodles at both restaurants. Pool side ordering is always a plus! The grounds are always well taken care of. My kids love both pools and kiddie area. I recommend the Eden to everyone!

"Front Desk- Abby- excellent customer service"

5
03/08/2016

Abby was extremely helpful and pleasant this morning August 3, 2016. She helped solve an issue that we had encountered when or two bedroom suite air conditioners decided to stop working and went above and beyond to provide great customer service. Thanks Mark D

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Alyssa M, & Mark D, Thank you for your personal endorsement and kind acknowledgement of Abby one of our Guest Service Ambassador's --her positive outlook is admirable, and inspires us each an everyday to do everything we can to assure an experience that exceeds expectations and creates a lasting impression:). I will be sure to commend Abby for her superior customer care and pursuit of excellence. We hope you will choose to stay with us again when your travels bring you back to Central Pennsylvania, whether for business or pleasure. Thank you most of all for the opportunity to be of service. Wishing you safe travels in your journeys. Kind Regards, Mark Clossey, GM

"Good, but a little run down"

3
03/08/2016

We are currently staying here and are enjoying ourselves. We just had the lunch buffet and it was one of the best meals I have ever eaten. The grounds are beautiful, swimming pools clean, and it is a relaxing place to stay. Our room is nice, but unfortunately the furniture looks worn and has seen better days. The vent fans in the bathrooms are filthy, there was Chex Mix on the floor by our bed, and the windowsills are dirty. There is also a large, concealed door in one of our upstairs bedrooms; I am assuming the air-conditioning unit is behind it, or something like that. I close it every day and it will not stay closed. Not a big deal, but just the attention to little details is missing. The bathrooms are dimly lit, but look clean; just difficult to tell with the lighting. The rooms are clean-ish overall, and we would probably stay here again. I really just cannot believe the poor quality of the furniture in the bedrooms. It is unacceptable. Just a few small changes would turn this into a higher end family resort.

"Good off-season property"

4
03/08/2016

Very nice outdoor and indoor pool areas, but the room rates reflect that. Summer rates are very high, especially in the Suites and Villas. Don't plan to sleep past 8 am as families are very active in the hallways by then. Would be interested to hear from anyone who tried the 'adults only' wing. Excellent - though pricey - Sunday Brunch option. Watch out of wet carpeting, an unexplained condition in two of three first-floor rooms we used.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Teresa B, We appreciate your business and feedback regarding your recent stay with us at the Best Western Premier Eden Resort and Suites. We are happy to read you enjoyed many of your Eden Resort encounters and our many amenities during your visit. Our "Adults Only Floor" is very popular due the privacy and extra peace and quiet --allowing you to be on an exclusive floor and children are not permitted. Please refer to our Eden Resort web-site for updated information, and seasonal features and benefits that may be of interest to you. I apologize for any inconvenience regarding the wet floors they were caused by our air conditioning units, the units were fixed expeditiously and the carpets extracted, sanitized, and shampooed. We truly look forward to seeing you again and affording us another opportunity to be at your service. On behalf of all my Eden Resort colleagues --wishing you safe travels and may all your dreams come true --until we meet again :). Warm Regards, Mark Clossey, GM

"Very comfortable!"

4
02/08/2016

I stayed here with my husband and two 5 year old daughters. We had a 2 bedroom queen suite room. In the front room was one bed, sofa and table with 2 chairs. In the back were two queen beds. This worked out great for putting the kids to sleep then watching some tv. The kitchenette was pretty small but the fridge was helpful. The room service prices were very reasonable and the food was pretty good too. The breakfast buffet was ok but not spectacular. The pool however was FANTASTIC! Indoor and outdoor pool and Sprayground, plus a playground. Did I mention that they give out warm towels. We got out of the pool at 7pm. It was really chilly. The towels were amazing. Then they came around with free Popsicles. The hallway was a little noisy but the kids bedrooms are in the back anyway. Overall it was a really great place. The reason I gave it 4 not 5 stars was because our room was not ready until 4pm when check-in was at 3. We were waiting there with the kids and it was not fun.

"Love this place!!"

5
02/08/2016

Recently stayed with my family for a special vacation for my mom's birthday . This was our second time staying and we will definitely be going back!! So much for the kids to do, friendly staff , clean rooms , indoor/ outdoor pool that felt very much like a resort . My only recommendation would be to add more service by the pool since you have to wait a long time for your drinks/ food. Overall a wonderful experience in a great location.!

"Very nice!"

5
02/08/2016

My friends from out of town were staying a night so I decided to book them a room at the Eden since I knew it was nearby to my house, close to downtown, and nice. My work has banquets every year at the Eden but once I got there and realized how big it was, it was definatly worth the price. Our room was very comfortable. Nicely decorated, the fridge was big enough for our food, the beds were big and nice. I enjoyed the "Do Not Disturb" buttons instead of the usual piece of paper you hang from the door knob. The staff were very friendly in helping me find my room and checking me into the hotel. Overall, very nice! More than I expected. The pool and whirpool (indoor and outdoor) were very nice.

"Relaxing weekend getaway"

5
01/08/2016

The Eden Resort is always my go to hotel when visiting Lancaster and it never fails to live up to its name. The staff is friendly and accommodating and the hotel is very clean, and decorated with comfort in mind. There are always events going on at the hotel but you can't tell other than by looking at the parking lot. Its one of the best hotels to have a wedding or family event and definitely a great place for a business conference. It has two restaurants, but is also within walking distance of two restaurants right across the street and its along Route 30 where you can find numerous places to eat.

"2 Room Suite"

5
01/08/2016

2 room suit included 3 queen beds and a sleeper sofa. Enough for our family of 7. Could sleep up to 8 people easy. They had multiple pools including an indoor pool. Get the breakfast buffet. It's worth it!

"Dissatisfied"

3
01/08/2016

Reservations were screwed up and elevator closest to our room was constantly not working. Rooms were nice and staff primarily good. We had stayed at this location a number of times before and never had this many issues.

"So good, we stood here again!"

5
31/07/2016

Our experience was very nice. We stood in a one bedroom villa. It was very spacious with a living room and full kitchen. It had a full bedroom and bathroom with a rain shower head. It also had a washer/dryer. It was like having your own apartment for the week. The only down side was our villa was located right near where the housekeeping staff stores their carts. So there were a lot of housekeeping staff hanging around outside of our door during the day. It got to be noisy at times and was hard getting in and out with carts and people blocking our path. Other than that our stay was very nice.

"Really the only place to stay for Lancaster sight seeing"

5
31/07/2016

I make several trips to Lancaster County Pennsylvania every year, for business and pleasure and have found that this is the best place to stay for individuals, and especially for families that may be touring Amish country. Its has full resort amenities, an indoor pool and outdoor multi-pool complex. A full business center, multiple restaurant choices, a gas station on premises and mall shopping less than a mile away. The service is incredible, and if anything does go wrong, corrections are made immediately. Close to every thing in Lancaster. If you need hotel space for a family, especially for a couple of days, you'll find the cost on par with the several nearby chain hotels, but you always feel like you've been on a "vacation" when you leave.

"Solid family-friendly resort"

4
31/07/2016

First time at this hotels after reading all the rave reviews. Stayed in a "parlor suite" which was great - modern, clean, well laid out if a touch small for family of five. In sum - - As stated, suites were great except thee interior ones overlook an indoor courtyard which hosts events. There was a wedding on the night we were there and could hear the fun til 9pm. Also quite dark, so I would ask for an odd numbered suite to get the outside next time. - pools - outside looked great but it poured all night. Indoor was dated and they closed that too for lightning which I've never heard of since its indoor. VERY slippery and seems that they could lay some grippers - kids fell constantly even walking. - food - tried garfields which was disappointing. Very average, Greasy food here and the breakfast buffet too. Nothing special. - pullout as a bed was unbearable - incredibly uncomfortable even for a kid. - location not ideal - Lancaster historic town is great and cute but a 10-15 minute drive. On the whole I would've given a 3 but for the incredibly friendly and helpful staff and the comfort of the suite.

"Great place for kids"

5
31/07/2016

We stay at the Best Western Eden Resort every year when we visit Landcaster. There are so many fun things to do in Landcaster including Dutch Wonderland amusement park. You know you have a great hotel when the kids want to leave the amusement park and go back to the pool at the hotel. The place is spotless clean, The staff is friendly, the pool area is absolutely beautiful and the kids spray park is awesome, the staff is usually giving out free icecream to the kids. You can order food and drinks and have it delivered pool side. The lobby offers free breakfast. Great place to stay, a little more exspensive than the other hotels in area but the pool makes it worth every penny

"Perfect family getaway!"

5
31/07/2016

This hotel was the perfect escape for my family with our kids 3 and under. The pools and playground were wonderful. Hotel was clean and beds were comfortable. Kids had a blast! Breakfast was kind of expensive but that is my only complaint. Perfect for kids but would probably not be appropriate for a couple traveling without kids -- you will be overrun! We were there for the Day Out with Thomas nearby but there is much to do in the area. Will definitely be back!

"2nd time back!!"

5
30/07/2016

We stayed here July 2015 and were extremely pleased, which is why we have returned! Our kids love it here too! Extremely clean property, staff have been very hospitable. I am a germaphobe and this property is probably one of the cleanest places we've stayed and we have stayed in some really nice places! I think what's surprising is that it is a Best Western?! We found out last year that BW has tiers and this property is the highest tier, which is Premier. Worth every penny and LANCASTER is such a nice place to visit! HIGHLY RECOMMEND!!! We will be visiting again!!

"Strange Smell"

3
30/07/2016

My family and I have stayed at Eden resorts multiple times in the past few years and have always had a clean and wonderful experience. Normally we stay in the main building but this time stayed in a king bed suite in the villas area. When I first walked into the room I noticed a strange smell, like feces, but did not say anything figuring it was just me. A few minutes later my kids walked in and remarked that they smelled the same thing and then my husband, not hearing them, came in and said the same exact thing. We called the front desk and was told that someone would come and bring air freshener but that they were booked and we could not switch rooms. We did have a maintenance man come and spray but we were concerned about where the smell was coming from, as well as how safe that much air freshener was with our kids. We decided to go to the pool hoping the smell would be gone when we returned but it was not so we called down to the desk again. By this time our kids were getting ready for bed so we couldn't have anyone else come down but they did leave air freshener outside our room and take a small amount off of our bill which was nice but honestly did not make it worth it to stay in a room that smelled like that. As I said, normally we have a great experience and everything else was great but I feel like that smell should have been taken care of before we got there and I am really worried about where the smell was coming from and staying in a room that continued to smell like that. I gave it 3 stars because normally I would give it a 5 from every other stay.

"Been going to Eden Resort for 25 years now !!!"

5
30/07/2016

I;ve been going to Best Western Premier Eden Resort for over 25 years now ! its a great place for a family and we go there in the summer and winter.It has a large indoor pool and the best Sunday brunch in Lancaster !

"Relaxing"

5
29/07/2016

The hotel is family oriented. The staff are all very courteous. My one pet peeve is hotel being cleaning which it was. The pool are was awesome. They give out ice cream and popsicles for everyone at the pool. We will be returning soon!

"Hershey"

5
29/07/2016

Beautiful hotel, great staff and great food. Room was beautiful and indoor and outdoor pool were awesome for the kids. Lots of activities to keep kids busy. Basketball, ping pong, pool table. We stayed in a queen suite and it was gorgeous. Room service was quick and accurate.

"Beautiful Hotel"

4
29/07/2016

The Hotel itself is beautiful, clean and offers many features and amenities. The outdoor pool is clean and big enough for all to enjoy, the breakfast buffet was exceptional and our room was gorgeous. I loved the shower. However, the a/c needs to be updated to please all patrons.

"victim of its own success"

3
27/07/2016

I booked this hotel after reading the glowing reviews about the pool, the free ice cream, the proximity to amusement parks, the high Trip Advisor rating, thinking it would be an ideal lodging for my twin 12 year olds' birthday while we visited Hershey. The positives: *The staff were unfailingly friendly, patient, and courteous. Very grateful that early check in was permitted and our bags were taken to our room while we were at an amusement park. *The indoor salt water pool is cooler than the outdoor pool and a welcome reprieve from the craziness of the outdoor pool on a hot summer day. *The Sun. Champagne Brunch Buffet was very impressive and worth the money. Very elegant presentation, and my kids loved the ice cream sundae bar. Ask for the pistachio gelato. I think they saw how frazzled we were and offered us a 2nd glass of champagne. This is the only place in the hotel that was not packed with unruly kids. There is an amazing Thai restaurant nearby: UThai. Also authentic Nepalese, Mexican, and Vietnamese. Who knew? Get take-out for some very good food. The negatives: *In late July over a weekend, this place is absolutely mobbed, and many children are running around out of control. *You really MUST book a suite here or else you are likely to face the inner Eden Courtyard which is heavily booked on weekends for noisy events. We endured a 6 hour wedding and reception with a very loud DJ, and the next day, some sort of athletic ceremony. The noise level improves around 9-10 pm. The regular rooms are not very soundproof (bring earplugs, because there are babies and pets galore), and because you don't have an outdoor window except to the courtyard, the room is dark. My brother in law stayed for only one night and was able to get a suite for the same price we paid for a regular 2 Queen room (and we booked through the hotel's website). The difference was drastic. Book the suite, preferably NOT over a summer weekend. *The staff were totally overwhelmed by the guests. The pool was wall-to-wall kids, floating just inches apart, many in diapers. Impossible to get a waitress's attention to order drinks, even while waving a menu. The "free ice cream" is available for one hour if you are willing to stand in a line behind 30 kids while two teenagers scoop cones. We gave up after 20 min. *The food at Garfield's was unappetizing even by kid standards. *At the buffet at the higher end restaurant, Arthur's Terrace, I only saw my waitress once, about 15 min. after being seated, for a drink order, and then finally flagged her down for the bill. Kids were running everywhere underfoot. Can't blame the hotel for lax parenting, but they clearly needed more staff for this crowd. *Closer to Dutch Wonderland. Hershey is about 30-40 min. away, depending on traffic/roadwork.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Cynthia C, Thank you for sharing your comments and personal observations regarding your recent stay with us at the Best Western Premier Eden Resort and Suites. We value all feedback as opportunity and I will certainly share and follow up your concerns with my Eden Resort colleagues for immediate review and discussion. Thank you for your time as we appreciate any opportunity to continually evaluate our performance and assure the very best in quality, service, and execution. I truly apologize for any inconvenience you and your family encountered, and am very sorry for any service delays or unnecessary noise. We appreciate your business and when your time permits please refer to our Eden Resort website for a seasonal calendar, and features and specials that may interest you in the quieter Seasons as well as various guestroom types and their locations that may be very peaceful. During any stay our Manager-On-Duty is available twenty-four hours per day and by dialing -0- is happy to assist any concern. I hope you would choose to stay with us again in the future and if I can ever be of assistance please contact me directly at 717-560-8415 to assist your next reservation. On behalf of all of us at the Eden Resort here's wishing you and your family very best wishes and safe travels in your journeys. Kind Regards, Mark Clossey, GM

"Very Nice Hotel!"

4
27/07/2016

This property had the best reviews out of all the hotels in the area. The reviews were very accurate. This property was great! I was very skeptical because we had not stayed at a Best Western in many many years, but this was a very nice resort. My three young children loved it also so that is another bonus.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear TampaTravler, Your comments are a pleasure for all of us to read at the Best Western Premier Eden Resort and Suites! Thank you for sharing and for acknowledging your complete satisfaction regarding our Eden Resort guest service and personal encounters that impressed you --as it is our primary focus to assure an experience for you and your family that exceeds expectations and creates special memories each and every visit. We appreciate your business and thank you for the opportunity to be of service. We look forward to seeing you again sometime soon and creating more indelible memories for you and your family. Summer getaways are wonderful family memories and reflections that we never forget. Thank you again! Kind Regards, Mark Clossey. GM

"Great Place to Stay!"

5
27/07/2016

Beautiful hotel. The entire property is clean and organized. The staff is friendly and competent. Convenient restaurant inside hotel - great for families but service is slow. Plenty of activities, especially for children. Close proximity to theme parks, etc. Not first stay and won't be the last!

"44th Anniversary GetAway at Best Western Resort was wonderful!"

4
26/07/2016

Hotel was secure, clean, modern with beautiful pool facilities. Very enjoyable. Check -In was delayed a little but otherwise this is a first class hotel. Recommend to anyone, business or pleasure. This was our 44th wedding anniversary get away. It didn't disappoint.

mclossey, General Manager at BEST WESTERN PREMIER Eden Resort & Suites, responded to this review
Dear Joseph P, "Happy 44th Anniversary", and thank you for allowing us the opportunity to be your host at the Best Western Premier Eden Resort and Suites to celebrate such a momentous and special occasion :). On behalf of all of us at the Eden Resort very best wishes and congratulations on your partnership together. If I can suggest a great venue to celebrate again next year, I know a great Resort and our "Champagne Sunday Brunch" is a great compliment for such special occasions --please contact me directly to assist your reservation personally at 717-560-8415 when you finalize your plans. Wishing you both health and happiness --until we meet again! Warmest Regards, Mark Clossey, GM

"vacation"

4
26/07/2016

went for a much needed family vacation. It was a decent stay. pool area is great. everythig else average. Room was not cleaned properly. Garbage on floors, needed vacuuming, garbage pails not emptied and paint smell and stickiness on bedroom door.

"Love it at The Eden!!!!!"

5
26/07/2016

Our family truly loves the Eden Resort. It is our third time this summer alone coming to the Eden. It feels like home to us. The staff are great. Nick S. and Ethan at the front desk are so kind and always go above and beyond to make our stay extra special. They treat us like family. We spent most of our time at the outdoor pool. We always look forward to the complimentary popsicles and ice cream. Skylar with pool guest services is super nice and a very hard worker. In addition to the pool, we also enjoy playing bocce ball, table tennis and shooting hoops at the basketball court. Our breakfast buffet at Arthur's Terrace was amazing. They have a very nice selection and everything was great. Our room was very clean. Tonya was our house keeper. She did a great job. She always remembers our family as we come here often. We can't say it enough we love the Eden Resort.

"Great Adult Getaway"

5
25/07/2016

My family has been coming to Lancaster for 10 years. My husband and I wanted a weekend just for ourselves. We chose this hotel, which we had never stayed at before, because they offered rooms where you had to be 18 yrs of age or older. The facility is awesome, great for family's. Our room was on the 3rd floor and you had to have a room key from that floor to access the floor. Very private and quiet. Our room as amazing. We had a king suite. Just beautiful and clean. We have friends with kids and suggested this facility for them because the pool area is really nice , lots to do if you have kids.

"Family Fun"

5
24/07/2016

Great outdoor pool for kids with water park features. Fun playground structures & golf too. Outdoor pool table, shuffle board & ping pong for adults with wonderful indoor pool, hot tub & sauna. Nice rooms. Nice restaurants that are a little pricey, but you can walk across the parking lot to gas station/quick food place & get 2 hot dogs for $1 or fast breakfast sandwich that was pretty good.

"Called resort for good reasons!"

5
23/07/2016

We enjoyed the Sunday champagne brunch and our overnight stay at the Eden Resort. It is close to many attractions in the Lancaster area. All the staff were very friendly and helpful. Our one-bedroom king bed villa has a room with two bunk beds. All the amenities of a luxury hotel room that was super clean and tastefully decorated. The villas were close to the outdoor pool area but also near the indoor pool and exercise room in the main building. You can have foods and drinks brought to you at the outdoor pool. Plenty of comfortable lounge chairs and umbrellas. Kids enjoyed the water playground as well. The indoor pool is fairly huge. We also enjoyed the complimentary lemonade and iced water at the lobby. The hotel ground was beautifully kept. We had an amazing and relaxing stay that made us feel like we had gotten away from it all for a weekend.

"Eden Resort"

4
22/07/2016

excellent place to stay in the Lancaster Pennsylvania area. It is easy to find off the main highway and is close to most of the sights in the area. The hotel itself is very comfortable and the staff is very friendly and attuned to your needs.

"1st time visit and exceeded all expectations "

5
21/07/2016

Wow!! This was our 1st time visiting this hotel and we had an amazing time!! We came here with our 2 kids ages 3 and 1 as well as 2 other families (each with 3 kids) and we just had the best time. We came for Dutch wonderland and decided on this hotel based on the reviews of others on trip advisor. Our family got the 1 bedroom penthouse with full kitchen and it was located right next to the mini golf and pool... Awesome location. We were able to make breakfast in the morning which is so much easier than dragging 2 kids to the breakfast buffet. What we love the most: heated pool, splash/spray water for the kiddos/toddlers, pool side food delivery and on site restaurants. We did eat at Garfields for dinner and was very happy with the food and service. The decor and cleanliness is impeccable. Also loved the bath and body works soaps. We can't wait to go back!

"Everything We Wanted"

5
21/07/2016

Just spent three nights here. Two grandparents, our daughter and two grandchildren ages 5 and 4. I wanted a no-hassle vacation and that's exactly what we got. We had a two-room suite with a balcony on the pool side of the property. There were three queen beds and a queen pull-out sofa. There was a large vanity with two sinks and a nice bathroom with a tub. We had plenty of storage space and the balcony was the perfect spot for all of us to have some quiet time at the end of the day. We are already picking our dates to go back. Pros: The best web-site I've ever used. Use this site and there will be no surprises. The best family outdoor pool we've encountered. Safe, plenty of shallow play areas and a toddler sprinkler pool. I'd love to know the employee to guest ratio. Huge amount of people helping, cleaning, serving. Every employee encounter was delightful. Every one! The hotel is spotless. Our fridge didn't work. We called, left for dinner and returned to find a lovely note from maintenance that they replaced the fridge and transferred tons of juice and water into the new one. Had plans to visit some attractions but the kids loved the place so much that one whole day of vacation we never left! They swam for hours, played in the playground, putted some golf balls around. Poolside service of food and drinks. Priceless!! Food was reasonably priced in both restaurants. Nice kids' menus. Breakfast buffet was yummy. Free ice cream and popsicles at the pool. Kids loved it. Comfy beds and a pillow menu which we never got to use. Next time. Cons: Some highway noise. So use that tricked out website and find yourself a room away from the highway. Some Tripadvisor comments were strange...folks coming for their anniversary or a girls night out or with older teenagers. This is a family resort and you will find families here with lots of mostly young kids. Perfect vacation.

"Great Property For Families"

4
21/07/2016

We have stayed here twice - both when taking trips with the kids to Dutch Wonderland and Hershey. The property is very close to Dutch Wonderland and is about a half hour from Hershey. We always opt to stay in the Queen Suite. It has two separate bedrooms with an mini kitchen and bathroom connecting them. There are 3 queen beds (2 in the back bedroom and 1 in the front bedroom) and a pull out sofa. So sleeps 8 if necessary but we are only a family of four -- it's perfect for us. The resort has indoor and outdoor pools, a small arcade and the restaurant on site is good and very affordable. They also offer take out delivered straight to your room (at no additional service charges like ordinary room service). Outside they also have BBQs, a playground, and a sprinkler park. My only complaint about this resort is it is a bit noisy. The walls are pretty thin and it is right off the highway, so you can hear a lot of traffic passing by too... Overall, it's a great value and for a Best Western - VERY NICE!

"Excellent!!!!"

5
20/07/2016

This hotel is the cleanest hotel I have ever stayed in, with the best customer service. We stayed in the Garden Rose Suite, which is beautifully decorated, spacious, and exceptionally clean. The hotel is wonderful for families and very well located, especially if you are traveling to Dutch Wonderland. This is, by far, one of the nicest hotels I have ever stayed in and I am extremely hard to please. The rooms are nice, the restaurants good, and the pool and kids water zone are fabulous. There is actually nothing negative to say. My family and I had a wonderful stay and I highly recommended this hotel if you are traveling to the area with your family.

"Updated Review"

4
20/07/2016

When we visited Eden last summer, it was a different experience. They offered a complimentary stay for our troubles, so we happily took it. When we went back, it was a much better experience. Our room was clean. Service was nicer & more accommodating. It felt like we must have visited during an off week when we first went. It's a really nice motel-style resort in that the rooms are really narrow, with lots of fancy, upgraded aspects like linens & bathroom. The food during the Sunday Brunch was not impressive, especially for the price. But other than that, it was a really nice stay.

"Girls Night Away"

4
20/07/2016

We were in a section that was newly renovated so that was a plus although finding the room proved somewhat difficult. Friendly staff helped us find our way. Rooms were nicely decorated and clean. We did order room service for breakfast which arrived late although it was delicious. The pool hot tub closed by 10 pm which was a bit of a disappointment. All in all it was a comfortable one night stay.

"This is an excellent hotel for families with very small kids"

5
20/07/2016

I don't know if I would really call this a 'resort', unless you're under 5 years old. We went with our 16 and 13 year old children, and I believe they were the oldest children there. I do believe just about everyone else had a child (or 3) under 5 years old. The hotel is really geared more for this younger crowd, and it does well at that. When we arrived on a Monday it was really pretty crowded. We had to wait in line 5 or 10 minutes before speaking to the front desk to find out our room wasn't ready yet (it was after 3PM). We walked around a bit and our room was ready within another 15 to 20 minutes. We got a room with 3 queen beds which was fairly pleasant and spacious, but nothing to really write home about. We had a view of the parking lot, which I don't think gets much better. We ate in two of the restaurants and felt the food was reasonably priced and pretty decent. They had a dinner buffet that looked good but I decided to get a burger instead. As is a common occurrence, the restaurant was filled with children and fairly noisy. The food was delivered without a long wait, and the staff were friendly and patient. The two pools are large for an average hotel, but again I would say small for a 'resort'. And this is where it happens again: If you're 5 years old, I'm sure they are gigantic. They have an indoor and outdoor pool. the outdoor pool was always pretty packed, while the indoor pool was sort of hit or miss. They have a 'waterpark' area but I don't believe anyone over 10 is allowed (it's more like a toddler play area I think). We got to shoot some pool, and they also have a ping pong table and giant chess board. On one of our nights by the pool table there was an argument between a man and a woman (they weren't together) that turned into loud cursing in front of their small children, and I can only believe this has to be a rare occurrence. That was not pleasant for anyone. The mini-golf course is really just a bunch of wholes in a small patch maybe 12' by 12'. The staff was very pleasant. They seemed to have little pleasantries here and there as well: free ice cream around 4PM by the pool, a small bag of chocolates in our room, the dinner buffet, etc. In summary, if you've got small kids I think this place must be great. If you're going for a romantic weekend or with older kids you may not be so impressed. Perhaps it's better when school is in session. Depending on how old your kids are (and if you have kids), 'Family friendly' can either be a nightmare of noisy children or a blessing of a place where you don't have to worry about the noise your kids make. I'm giving it 5 stars because I think it's great for families with small kids. If it were just my wife and I, I wouldn't rate it so high.

"BARRY BARRY NICE"

4
20/07/2016

Nice clean friendly hotel for swingers and couples wanting to meet and have a good time. Fun time for all in the pool area. Couples friendly down in lounge area. Plenty of cold drinks and hot ladies. A must for those wanting a good time.