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A Memorable Hotel Experience
A Memorable Hotel Experience
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Excellent service and comfort for a very reasonable price. Second time at the hotel, and its has been second time most enjoyable experience. The staff is helpful, polite, and very kind. Room comfort is top. Breakfast is amazing. And the Chef at the restaurant offers a gourmet menu. For sure I would highly recommend the hotel to anyone who stays in Hyeres.
This is work not holiday for me and my stay is always lengthy. If having to be away from home this particular staff and I mean every department does NOT disappoint. They are Kind, considerate, caring, have professional attitudes, fun and down to earth, helpful, go above and beyond, to help in any way ..they always smile and laugh and have fun with you while still being professional too. Charlene, Jill, Clotidle, Pauline, Laura, the night shift staff when you need anything they are right there available:) Bernarde, housekeeping staff group of ladies (all of them) LOVE, The owners of this hotel are sweet and friendly, make time to listen and always make a moment to talk and enjoy their guests. You can't get that just anywhere - so awesome. This darling little find is clean, the air conditioning is amazing, the internet very good, they have a pool (medium size) but doesn't disappoint:) is inviting and kept very nice with lounge chairs and ample towels so you do not have to take from your room. Cute little restaurant that holds their own. The Chefs and staff do a remarkable job. The rooms are kept clean and with very good quality linens that are freshly clean and pressed. Everyone who works there is always so helpful and welcomes you. I'm so happy to have found this hotel. As with feeling safe always when I stay there.
Dear Jules, Many thanks for this comment! We appreciated it and enjoyed to welcome you. We hope to see you as soon as possible for your next trip in Hyères. Best regards, Charline
Committed management , friendly, devoted staff ready to go out of their way to satisfy clients. The governmentally imposed measures to prevent the spread of the covid-19 where implemented, this increasing clients' safety but decreasing a bit the overall pleasure when staying at a hotel. Good value for money, car park available and good location for my needs.
Dear Jean-Pierre, Thank you very much for sending us your comment that makes us very happy. We have indeed put in place many measures to guarantee the safety of our staff and our customers (regular disinfection of spaces, hydroalcoholic, wearing of the mask obligatory, ...). The pool and restaurant are also kept open to allow you to continue to enjoy our services despite these preventive measures. With best regards, Charline, commercial service
The hotel is clean and probably recently updated. Comfy beds good shower and being close to the motorway surprisingly quiet. Lift to 1sr floor but not to the 3 rooms on the second. The staff were friendly and helpful but best to speak in French. Failed to replace a reported broken light bulb in our room and having forgotten the safe combination had to wait till 9am the following day to retrieve our passports. Luckily we were not in a hurry to leave. The restaurant was poor. Eggs and bacon at breakfast were cold and the coffee weak. Lunch not served. The dinner menu had the more interesting items as not available which left burgers and pizzas. The hotel is not a short walk to any alternative. If you go there try eating at the port but only during the season.
Dear Customer, Thank you for sending your opinion which is very important to us. Our hotel was indeed completely renovated in 2017. All our rooms have beds with memory foam mattresses and double glazing. They are checked daily, and we are also sorry that you have been disturbed by a technical problem. Regarding breakfast, we offer a buffet open every day from 7 a.m. to 10:30 a.m. We offer several sweet and savory products, hot and cold. We would have been delighted to remake eggs and bacon in order to overcome the problem encountered. Similarly, we offer on request coffees made from freshly ground beans. We have forwarded all of your opinions to the entire restaurant team, who have been vigilant since your visit to improve their quality. Best regards, Charline, sales department
Good hotel in quite location near to Hyeres centre with clean comfortable rooms , reception and restaurant staff very helpful and courteous.Food in restaurant was good and well presented .Will use again when in this area.
Dear Customer, It is a pleasure to read your opinion. We have shared it with the entire team, which thanks you. Hope to see you again, we wish you a great day. Charline, sales department
We stayed at the hotel with a big group for a week and the staff was extremely helpful and friendly. Would definitely recommend this place to everyone. Special shoutout to Florian, Melissa and Morgan. Beds are really comfy and clean rooms.
Dear Marlon, thank you very much for taking the time to share your experience with us and for your amazing rating! As you know, the hotel has been entirely renovated and refurbished. We are happy that our services and prestations met your expectations and hope to welcome you again very soon.
This is a great hotel. A high standard of cleanliness throughout, a nice pool and restaurant and the staff were very helpful. Florian in particular went the extra mile to accommodate us. I would recommend the hotel to anyone.
Dear Matthew, a big thank you for this awesome rating and taking the time to share your experience with us. We are deeply happy that you enjoyed your stay with us and hope to welcome you again very soon.
For a business stay the Best Western Plus has been selected for a night in Hyeres. From beginning we were given a very warm welcome by Florian, the receptionist, who was really professional and always with a smile, helping us and providing excellent service. The food in the restaurant was good, and the staff really friendly. The prices are on a higher level, but normal for the area. The rooms are nice and clean and we can recommend to choose the Best Western Plus when staying in Hyeres. Hope to be back soon.
Dear Mike, a big thank you for this awesome rating and taking the time to share your experience with us. We are deeply happy that you enjoyed your stay with us and hope to welcome you again very soon.
check in on Sunday after noon, very nice staff, nice location. Very nice and clean room, quiet and modern furniture. breakfast buffet ok swimming pool outside is looking good and well maintained unfortunately it's not the right season to use it. to be recommended. for my next trip to Toulon this place is already my choice
Worth far more than 4 stars ! The hotel has been recently completely renovated and the rooms are great! Modern bathrooms with excellent shower. Brand new beds which are very comfy. An interesting 24Hr reception area which also doubles as a Bar, which means 24Hr service, not bad in France!!! All of the staff are friendly, from the manager, down to the chamber maids and nothing seems to be too much trouble. The pool is new and is heated (29C) The grounds are still being landscaped but are calm and pleasant with tress and plenty of shade. The walk into town is easy and there is plenty of parking. The breakfast buffet is above average, but we did not eat any other meals in the new restaurant. Overall a great hotel offering fantastic value for money. It is obvious that the change of owners has made a BIG difference. I also noted that I can hoin the loyalty scheme at the same level as I already have with another hotel group...next time we are here, this Hotel will be our choice!
We stayed one night to visit Poquerolles Island. The hotel is right next to the highway (but quiet enough), the staff was very nice and friendly - they speak english. The room was average, weird that they had a vanity and sewing kit but not shampoo or toothpaste. The hairdryer is a piece of museum. The patio is nice to have drinks and the hotel is walking distance to the city center (Old Hyeres).
Thank you for your message. Hope to see you soon back
Good parking at the hotel. Easy flat walk into town (10 mins). All the reception staff were exceptionally helpful & pleasant (made this a 'very good' stay rather than just 'average'). They informed us we could buy tickets there (at the same price) for the ferry to Porquerolles, which saved us queuing next morning. Our room was quite spacious & very clean, but disappointingly the bathroom really needs some tlc. We didn't have breakfast nor dine in the restaurant, so can't comment on the food.
Bonjour, Merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié notre établissement ainsi que son environnement Nous avons pu vous faciliter vote traversée sur Porquerolles nous en sommes ravis Cordialement
We checked in at 11pm approx on a Friday night. Reception area is small but warm. We were disappointed that the bar was closed but the kind staff served us a few beers anyway. The room was comfortable, modern nod clean. Large bathroom with an excellent shower. The hair dryer was very poor quality however. Breakfast was a cold buffet. Nice selection of breads, cheese, ham etc. They ran out of eggs one morning which was very poor. Overall a very nice hotel, with friendly staff.
Bonjour, Merci pour votre commentaire élogieux. Nous serions ravis de vous accueillir à nouveau très vite!! Cordialement
Cheap room interior. Bathroom oldstyle and not very clean. They tried to renew the rooms but the quality lacks. The only nice thing is the patio to sit and relax and take some food. Breakfast ok but not worth 10euro.
Bonjour, Merci pour votre commentaire. Nous sommes heureux que vous ayez apprécié votre séjour chez nous et vous disons à très bientôt Cordialement
We recently stayed in the "junior suite" at this hotel for one night. It has a large double bed and a sofa bed that when open, makes the room difficult to cross. The bed was comfortable enough, but the pillows horrible. Though there was AC, it was more like a swamp cooler rather than true AC which left us too warm at night during this very warm season in Hyeres. It did not cool off enough to sleep with the window open. Our room overlooked a large garden/restaurant area which was nice and where you can enjoy a drink at night and have breakfast in the morning. It is mosquito season, so as long as you give yourself a repellant spray, it was enjoyable. My biggest issue was that it just seemed to lack true cleanliness. The whole property is very tired. The grout in the bathroom tile is moldy and towels dingy. It seems they tried to spruce up things but have done a poor job of painting, the art on the wall is cheap posters, and the door handles and faucets are dated and not always in good working condition (the shower only sprayed into the wall unless manipulated by hand). There was a mini fridge which was a plus. I won't go into detail about the toilet in the lobby because it was worse than an airport. The front desk staff was moderately friendly and the breakfast staff was lovely. It is located close to the interstate and we were not bothered by road noise. Parking is available but you really have to squeeze in and reverse park to leave but it is free. It is not really convenient for walking to the beach or the old town, just an interstate stop off. I would not stay here again.
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