Best Western Hotel Causeway Bay,  Hong Kong

3.0/5  - based on 452 guest reviews.
Cheung Woo Lane, Canal Road West, 00000, Hong Kong, China - See map
+852 24 966666 +852 28 366162



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> Room 1

1 adult


Hotel advantages

  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 452 traveler reviews
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The Best Western Hotel Causeway Bay is a 40-story high-rise located in Causeway Bay - the center of Hong Kong Island adjacent to Wanchai and Central Business District. 200 guest rooms adopted a modern chic design, the supreme Sky-Villa provides en-suite Jacuzzi. All rooms with free Internet, flat TV, Cable TV, in-room safe, mini refrigerator, replenish coffee/tea set, IDD phone and central air conditioning. Cafe and Wine Lounge, secretary and laundry services, concierge and tour desk. Enjoy your stay!

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Room 1

Guest reviews

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based on 452 guest reviews
Business Business 111
Couples Couples 123
Family Family 53
Friends getaway Friends getaway 61
Solo travel Solo travel 68
Sleep Quality
Best Western Hotel Causeway Bay,Hong Kong
  • 4
    « Good Mid-Level Hotel in Hong Kong »

    I would recommend this hotel to anyone. Good location, overall its a very clean hotel. Nice lobby and facilities. The back alley is a food and fish market. Lots of fun in the evening to walk around when you come and go from the hotel.

    « They will take your money and never back »

    the reception staff speaks in a boorish tone, as if doing me a favor. which will clarify any information necessary to wait for their good mood. apparently, today the stars do not converge, and again I will not receive a response to my letter by e-mail at this hotel. the next step is to call the head office, if it's still quiet, then the court because of not refunded money for the guarantee reservation. I hope that the hotel administration will pay attention to me.

    « So bad we left early! »

    Do not stay here. This hotel was so bad we left early. Forget our non refundable rate and prepaid breakfast, we cut our losses and left early. Do not be fooled by anyone else's mediocre reviews. Use my bad experience as a warning to save your money and find a different hotel. We got off to a bad start. Check-in was a joke. The staff is totally useless. We only had two rooms and there was so much paper work, you would have thought I was buying a used car. We get to our rooms. Wow what a shocker. Smoking rooms that smell like vinegar. I called the front desk and sure enough, they assigned us smoking rooms. I did not reserve smoking rooms so they had to move us. We had to pack up and move to a different floor. The desk agent refused to give us new keys until we handed over the keys for the old rooms. What a hassle! After traveling for over a day and wanted to get settled, this treatment was the last thing we wanted to deal with. Also, for three days in a row we had to get the room keys reset since they kept working. Another trip up and down the elevator after a long day around the city. The blank stares of the desk agents is priceless. Any complaint and they don't know how to respond. We were under the assumption breakfast was included but it was not. So we bought breakfast from the hotel and what a joke! Major lack of options, flavor, color, and taste in every way. Just two hours later my daughter was barfing in the subway station garbage can in front of thousands of commuters because of something she ate at the horrible hotel breakfast. The rooms are super tiny. The bathroom is so small that I can't even get all my bodily functions completed in one sitting because my legs won't spread far enough apart. I'm 5'8? and 180lbs with a 31? waist. My shoulders are hitting the side walls when I sit on the toilet. The rooms are clean and do have good views. The WiFi is free but not all fast. The room and hotel decor is old and could a lot of help. The room did have free water and a mini fridge. Don't drink the yellow hotel water. I thought someone had urinated in our toilet and didn't flush. But it's just the yellow water. The location is good but the street the hotel is located on is quite a dingy alleyway. So we booked 4 nights but leaving after 3. We have had enough. Best Western is the worst and is not doing itself any favors with this property in its portfolio.

    « Worst check-in experience ever... »

    Upon arrival we were greeted by the receptionist as: "Check-in is at 2" (I knew that but just wanted to double check the reservation) Upon check-in Kerry (the receptionist) didn't greet us but just said "passport" Also worth noting that the rooms are tiny and the hallway smells like old carpet. My recommendation: stay away...

    « Happy with it »

    The room was nice and clean. It's obviously smaller than a standard American hotel room but it's not bad for two people. My main problem was that even on a non smoking floor people still smoke and it smelled terrible. There's also no light above the mirror so it can be difficult to do your makeup. The view from the rooftop was incredible though. Check out WTF around the corner for amazing cocktails!

    « Worse hotel I've stayed in »

    Rooms dated, scruffy and definitely not clean. No information in the room and the toiletries are scarce to say the least. Reception staff surly , very unhelpful and not a smile in sight. Please avoid. Near to Times Square but there are better hotels in the vicinity

    « small room »

    small room, but the location was great. if you muslim, you can reach ammar Mosque and Osman Ramju Sadick Islamic Centre to eat at their canteen only 5 minutes by walk. from this hotel you can reach to the nearest tram stop around 5 minutes , and to the nearest mrt causeway bay station around 4-6minutes by walk

    « Time Square is the only reason to stay »

    This is an interesting boutique hotel. I chose this hotel as it was the nearest hotel to Times Square (3 mins walk from the back door). However, I found it hard to give any more positive ratings beyond its location next to Times Square. Pros 1. The location is 3 minutes walk from Times Square. It is true as advertised. From Times Square, you can easily find the MTR station to travel to other parts of Hong Kong. 2. The rooms are clean and service is good. I did not encounter any negative experiences. It was definitely up to the standard I expect from Best Western. 3. There are some eateries outside the hotel, reasonably priced. There is also a KFC just outside the hotel I did not try. 4. The wild western room decor is interesting as you don't find this type of design often. The chandelier in each room is a interesting highlight. Cons 1. Beyond Times Square, the location is not a plus point. To reach the hotel, you have to walk past a dark and narrow alley. The sewer smell is evident. If you are carrying a heavy luggage, this could be quite a difficult task manoeuvring your heavy luggage along the uneven road heading to the alley. It is also difficult to locate the hotel. The exterior is hardly noticeable. The vertical Best Western signboard is also blocked by another hotel nearby. 2. The gym is unequipped. There are only 2 cycling machines. Both treadmills are old and rusty. There are no weights. Perhaps that is why the gym is deserted. 3. The breakfast is repetitive. There are few selections and the the menu everyday seems similar (minus the type of noodles). My advice is you don't opt for the breakfast menu if you are on a holiday, as there are better breakfast options near Times Square or just outside the hotel. 4. The TV in the room is too small. It is a bit to enjoy any shows with such a small TV. It is a pity as there are a few good international channels like BBC, Discovery and Super Soccer. Perhaps a bigger TV will make a lot of difference in making the stay more pleasant. 5. The lift is really slow. You need to factor time wait for the lift when you are checking out. Overall, the pricing of this hotel is not competitive. There are better hotels with better location for the same price. If you must stay in this hotel, it should only be because you needed a quiet hotel, or you are planning to visit Times Square often.

    « Shady place, definitely avoid »

    Bad smell everywhere in the building, the kind where you do not want to know where it?s from. Feels dirty. At arrival yoùre asked to leave another deposit of 1000hkd even though the rooms where already paid for. When we wanted to cancel the terrible breakfast, we were told it?s non-Refundable. Hard to believe that it?s a ?real? best western hotel, witnessed a fellow customer?s Best Western membership card magically didn?t work at the reception... scam?

    « Incredibly bad hotel experience »

    We stayed there for 2 nights. Enough! The reception staff really needs to improve their customer service. They are so unfriendly & unwelcome. Never in my life ever stayed in a hotel where the reception staff made u feel unwelcome. They forget the customers pay their salaries. The restroom in the hotel lobby is locked don't know for whatever reason. I had to wait for the reception staff to attend to me but they never did. They know their best approach is to ignore your request. Such appalling attitude from a hotel reception staff!!! Concierge service is good . They are helpful. The housekeepers are helpful. Room is very tiny no space to put your luggage. A disappointment. There is no main entrance only side entrance. The room smelled of smokes even though it's a non smoking room. Bathroom is so cramped i hit myself accidentally coz there are too many corners. Breakfast is limited. No wifi reception in the breakfast area. Room is small sometimes u need to wait for your table. Location is great just behind Times Square & Causeway Bay station entrance. It's a 12 min walk in the station tunnel to the actual train line. I won't recommend to long distance travellers with a few big luggages. No space in the room to put your luggages. The airport transfer is a big disappointment for HKD140 per person. U need to drag all your luggages on the road to the main road. I have a big luggage & small luggage. It's not easy to drag a big luggage on the road. Anyway it's my last stay in this hotel.

  • 1
    « Terrible place, best to avoid »

    To start with the best: location - with shopping malls and restaurants of all kinds close by. But this is about the only thing good about this place. Concierge staff and housekeeping staffs are fine. Reception staff are not kind, they gave you a feeling that they don't really want to talk to you. Expedia site states a 2 PM check-in hour, but upon arriving at 1:30, told it was 2:30. The hotel claims to have wifi, but more than half of the time, none of our devices could get a proper signal, even when I turned everything off, just to keep one device on at a time. I in the end had to resort to turn on the hotspot on my cell to get a connection. Room is so tiny, there is NOT even a place where you can put your laptop on. No storage space. It has dark wallpaper, making the room feels even smaller. Elevator would not work at times, it stops briefly at the floor you pressed, but the door would not open, it would then go up to another floor. Avoid at all cost! Can't believe Google Map has this one listed as a 4-star hotel. 1-star at best. Not sure if they're trying to be sarcastic...

    « Small Rooms »

    Staff were friendly enough however the room was incredibly small, only room for two small single beds and that's pretty much it. My suitcase was basically in the way of getting into the room itself. The room was a superior city view room, however I wouldn't call the room 'superior' or a 'city view' room as the view was of an old buildings plumbing pipes in short. Bathroom very basic. The free breakfast was also very basic and food quality wasn't the best. Wouldn't recommended a room for two people - just one. Good location though and plenty of places to eat nearby. Unfortunately, I wouldn't stay here again.

    « Nice suprise »

    Booked here by chance and was nicely surprised. At reception upon check in the staff were very prompt as well as nice. English wasn't a lot of their first languages but they went to every extent to make sure everything was well. I stayed in one of the rooftop villas, it had a private area with a jacuzzi with a to die for view. When booking here I would definitely recommend getting this room. The room itself was a little small but was comfortable and had everything you needed. The breakfast was good but as centrally located the hotel is there are so many choices around for food. The staff on the ground entrance were great fun to talk to and gave me great advice of what to do and how to get around.

    « Just seeing a little of Hong Kong »

    Small room with nowhere to store clothing, bathroom only good for average sized people, &, as someone else has said, there was a permanent smoke smell, restaurant average, location although handy to many shopping centers was in a street of markets & butchering happening on the pavement.

    « RIP-OFF, will never stay there again. not effective, but takes their commission »

    In mid November we had to change accommodation and that week the prices all over the city went skywards for 3 days. This hotel normally is HK 650/night went to HK2,285/night or £229/night. However we needed three nights so we booked, but the booking via charged the rate for all 6 nights, instead of dropping when the general rates dropped, as most hotels do. The room was small, poorly lit and had no hanging space, cupboards nor drawers, as we were travelling for 3 weeks this was terrible. Cases could hardly be opened. The first night we were awoken by noisy people around midnight, we called who said they would try to resolve matters the following morning. At 5 am onwards the nearby guests started to check out noisily, awoken again!! The following morning we spoke to the duty manager who arranged for us to move to a superior room on a much higher floor, but with no hanging space nor drawers! It was marginally better but we moved the following night into a corner room with a little bit more room and two hangers on the wall and some space to leave cases. We asked to check out but were told that we would forfeit our money so we stayed. One of the reasons given was that would not give up their commission!! We remained there for 6 nights altogether and it was our worst hotel experience in many years and we were disgusted that were some ineffective in resolving matters, we even gave them the name of the manager for them to discuss matters with. In conclusion terrible stay and please avoid as they are pretty useless in resolving problems.

    « Avoid the Hotel »

    One advice- don't visit the hotel. One of the worst hotel I ever stayed in. Worst staff no courtesy shown.takes ages for check in and small rooms. No decent breakfast. Very very bad experience. If you can avoid avoid never stay here

    « An Unimpressive Hotel with a Pathetic Entrance »

    Best Western Causeway claims to be a 4 star property and costs as much but has a very unconventional entrance from a side door even the Hotel Shuttle bus leaves you 100 metres away to lug your baggage through smelly shops and open drains. The rooms are 8x8 feet including the toilet. The restaurant food quality is very poor and has an horrible smell. We stayed 5 nights of a prolonged nausea!

    « Most Disapointing »

    The hotel reception is on the first floor accessed through a side door or loading bay. The lift from ground to reception is separate from reception to the floor levels. I have used Best Western for over 40 years and am entitled to upgrades which put us on the 31st floor, I have always previously found Best Western rooms in many countries to be similar and acceptable, however our room was tiny with one hanging rail two hangers and two small shelves for our clothes, which generally had to remain in the cases. With the cases on the floor we could barely get round the bed. The room was dated and dull with poor lighting such that we were unable to read. No bedside lights. The safe was so low one had to get on your knees to open it. We are non smokers and the smell of cigarettes was terrible. It is to be noticed that this hotel was reasonably priced. We left after 3 days cancelling the other 5 we had booked

    « Good enough »

    Staff are friendly and helpful, location is good-5 minute walk from causeway MTR. Breakfast is not good, but lots of options outside the hotel. If you cannot bear the smell of stale cigarettes don't stay here. If you can get a good deal on the rooms it may be worth it, if had been other options I probably would have taken them.

    « Within Reach »

    This is my first hand experience I read the information about hotels in Hong Kong and yes the room is not big for the price you're paying but it is very much within reach I mean it's in the center of Hong Kong island. You can go to places using the MTR which is a 5 minutes walk. The hotel has a market near it so if you fancy going to the market or wanting to ride a tram or wanted to go some place else has different bus stops near it.

  • 1
    « Not an ideal hotel »

    Basically room are surprisingly small compared to others surrounding hotels and with the rate they charged. Not even a decent wardrobe that you can hang your clothing. Basically be prepared to unpacked your luggage on the floor or on the bed as they do not even have a luggage rack. Did not expect a decent one but not even a foldable rack. More ridiculous is booked for a double bed room but was told it was not available and the reptilian offered to join the 2 singles bed. Normally if this option offered they will set up a double bed mattress pad and a double bed bedsheet, but to my surprised was they just push the 2 single beds together and that's it. It is just frustrating and the receptionist seems can't be bother and they don't even look at you when you tried to communicate with them. Their services was on their computer busy doing something else. Thanks god my company able to change the hotel to the nearby one and it is much more better than this.

    « Run down and not worth hotel »

    Really feel not worth the amount we pay for such hotel without much facilities. There is not even a writing desk in the room, it is like a budget hotel for you to take shower and sleep then get out shopping. The so call entertainment area only have a swimming pool which is so small and that place so dark and eerie The dinning place is just like a tuck shop and no one there to attend to you too. Do not believe and rely on the hotel shuttle bus schedule to airport, they can just tell you do not have that at the timing you want and ask you to walk out to the other hotel to get taxi yourself. So disappointed with this hotel which charge such a high price but give you a worst than budget hotel service and facilities.

    « Way nicer than expected, cool mini rooftop infinity-pool and wall decor, chandeliers. »

    Didn't expect anything from this hotel, only booked it for the closeness to the Time Square where I had a business meeting. And I came here after enjoying the Executive Suite at Metropark Hotel that has the amazing Rooftop Pool that I absolutely recommend. Of course compared to the above mentioned, the room was small but the decor was kind of cute with nice wall papers and chandeliers every where even in your own room! The view was also quite nice, from a 23rd floor room that the lady at the reception offered when I requested a higher floor room. And then the surprise came when I decided to push the "roof" button on the elevator! It led to a vey cute rooftop wannabe infinity-pool!! And a stunning view of Hong Kong skyscrapers! The pool is small, just enough for a frolicking couple or a group of friends however it was empty almost every time I went there so I enjoyed sitting on the long chairs at the table and even ate my dinner there after buying it from restaurants at Times Square! The room has a sitting porch by the window where I enjoyed the view during breakfast and they have minimum of water and kettle and instant drinks and even a small fridge where I could park the food & drinks I brought with me!! All in all it was an awesome experience given how cheap the room was and the fact that I didn't expect much. Yes it might be small but they are smart with the interior design, nice wall papers & cool sofas & chandeliers everywhere, like a gem on a dusty back street! Very easy walk to Times Square and even walked from there to the Moon Museum exhibit! Safe to walk in that area, no crooks! Staffs were quite nice too, for how cheap this place is, would stay again if on low budget and I still say this after having the wonderful luxurious experience to stay & be pampered at the Ritz-Carlton few days later!

    « expected much better »

    Seems a very average budget hotel perhaps ... rooms too cramped and extremely small , washroom equally small , corridors very narrow , view outside the window is normal and the surroundings is very average with a big street market around and lots of crowd. Even walk to MTR takes around 7-8 minutes.... maybe OK for just one night sleep , if you spend the entire day outside.


    The hotel is not connected by the free shuttle service to the Airport Express, and the entrance is easy to miss. But once there, the people are friendly, i had a very nice room with a great view. It was everything I needed for a night in Hong Kong.

    « Average Hotel, Great Location and Services »

    The location is near bowrington market and canal west road which have many foor stalls and restaurat and osman raju mosque who's famous for their canteen, also just 3 minute to times square mall and causeway bay MTR station. The hotel location is a little hard to find at first but after that it's easy to remember, the lobby is on the 3rd floor which is quite unsual for hotel. The staff is very helpful (jason very helpful make me through the check in) and the housekeeping is also quick response to fulfill my mineral water request all the time

    « Good location but tiny rooms and poor service »

    Hard to find as lobby on 3rd floor. Check in very inefficient and poor service from check in staff whose English is not very good. Room very small even though I was upgraded to a deluxe room. Clean but very few amenities, no wardrobe, ironing board, trouser press, etc.. AC very loud and not very effective. Overall not what you expect from Best Western.

    « Quite walking distance from CWB TIMES SQ »

    + point is near eatery - point is not near to mtr, walk about 8 mins from time sq and hotel is located at a back lane . Small room is fine but mattress not comfortable where u can feel and hear the spring sound when turning.

    « Decent hotel in a good location »

    Good location at a good price. Hotels in HK, especially in this location are usually quite expensive, so this is a good alternative. We especially enjoyed the views from the rooftop "pool" which is a bit tricky to get to, but has some beautiful views of the city. Best Western in HK is pretty basic, but there are good food options nearby and rates are solid.

    « Good, clean, value hotel close to wai chan and causeway »

    A value hotel hidden between streets next to the south pacific hotel, it has a cheaper room rate than most 4 star Hong Kong island Hotel. Room are very small like most HK island hotels, but is clean, modern enough and has only basic amenities you need., i.e. shampoo/conditioner/hair dryer and free bottle water. A small safe and no closet for the basic rooms. The TV is old LCD, but the room are stylish. Staff are professional and speak english well and polite. The hotel is down a street alley where you can eat some cantonese food, that emerges on to the big Hennessy Road - easy to get to the bus or MTR and Wanchai's restaurants and pubs are a short walk. Theres a swimming pool on the 39th floor that is very small, Loads of shopping malls at Time Square, mostly high end stuff but some great restaurants too. Keep in mind the bed sucks.

  • 4
    « Decent hotel in a convenient location »

    Reasonable room rate given Hong Kong prices. Room is small but clean, good enough and has the amenities you need. Breakfast is decent. Staff are businesslike but polite. The hotel is down a busy sidestreet that emerges on to the even busier Hennessy Road - easy to get to the MTR and Wanchai's restaurants and pubs are a short walk. Loads of shopping malls nearby, mostly high end stuff but some great restaurants too, both fancy places and cheap neighbourhood places. Interesting area with plenty to see and do.

    « Old and Very Average Hotel »

    Staff were friendly enough and breakfast was ok. However room was very small and shower extremely small. Rooms very tired looking and could not recommend staying, even at the discounted prices. After the 4 nights we pre-booked we were so relieved to be escaping.

    « Best is not correct »

    Arrival at midnight - staff was not really interested. Automatically got smoking rooms - for non-smokers a challenge. Another 30 minutes of discussion until new rooms were allocated. Location excellent , but for some stars it needs more.

    « Lipstick on a Pig »

    This "hotel" is Chunking Mansion with a bit of glitter and some smoke and mirrors added to the entrance and lobby, minus the hoards of men trying to aggressively sell rooms in front of the entrance. The management reflects the meat market mentality of budget accommodations. One really feels that, since you paid less, what do you expect? My room was small but clean. Despite being a non-smoking hotel, my room still smelled of cigarettes. It may be fine for some travelers, but I checked out the next morning. I found better accommodations for about the same price elsewhere.

    « Good location »

    The hotel has a decent location- close to shops as well as piers to go to the other side of the bay and close to the metro. The room was tiny and it was clear it used to be a smoking room (although we asked for a non-smoking). The view from the room itself was very nice. Breakfast is practically not worth it- some very average eggs and pastry, a yogurt and chinese food. The pool on the roof is very small and there are only few sunbeds (and the water is pretty cold!) but the view is incredible. Not to expensive for HK, otherwise not very impressive.

    « Not what i expected »

    Stayed in best western hotels in US, this is not your typical best western. Room and bathroom was smaller. You have to call housekeeping for extra toilet paper ( none provided in the room ). Get your pain killer ready, the mattress are hard. Not firm, hard. And you can feel the springs. location is near markets and restaurants but you have to walk to the next street to get a taxi ride without causing an accident or be hit by cars on a busy street. Overall, okay i guess. But will try to book another hotel on my next visit.

    « Acceptable stay »

    Good Great location within walking distance to shopping district and eateries Room is considered big by Hong Kong standards Not so good Wifi is hopeless Typical rude Hong Kong staffs Can be inconvenient to get to via MTR if you have luggages

    « Well... »

    For the first time in many HK trips. I switched hotels. Still in the Causeway Bay area I like. The front entrance does not look welcoming. But as others have noted, location is fantastic. Time square is just a 5 min walk. My room was very small. But, for the price I understand. I was disappointed with the breakfast bar. Food looked like it had been sitting for some time without being refreshed or changed with new. Again, for the cost and location it's great. Just know there are some other compromises.

    « Definitely a good choice for family travel »

    Very well located, with a shuttle bus to the airport, tiny gim with cycle and elliptical, incredible little pool outdoor from where to watch the incredible view in the floor 38 (fake floor taking into account the remove all the 4 of numbers of floors). And with a price very convenient for families. Good Wi-Fi in the whole building. However it does not count on business center, rooms are small and entrances to the building not by glamorous streets so not good for business purposes. I'll repeat with my family.

    « Well located »

    Good value hotel. Simple but reasonable price and very well located to enjoy Hong Kong island. Between Wanchai and Causeway Bay, close to markets, shopping malls, restaurants, ... Not far from Bus, MTR, ...

  • 4
    « Small but big »

    The location of this hotel is 5 minutes walk to Time Square, which makes it an excellent location. The room is very small and not much space left even for luggage. The has all what you need in a room, like a mini refrigerator, a mini safe, coffee machine, two comfortable beds, flat TV, good Aircondition and all bathroom amenities so if you do not dance before sleeping it can be a good choice. We enjoyed it.

    « location,location,location »

    a good place to see everything,. it is near all shopping malls and restaurants. it is near to the fish markets and fruits stores it has a nice view on the 26th floorr .overall,it is a good experience....i will do it again in the near future

    « Good Location with best view »

    Good Hotel with best location & Best view from room window.. Room is small but who stays in room apart from sleeping. Nobody is receiving the call for room service when I want to order a mineral water bottle.

    « Budget Hotel, Budget Price »

    I spent my first night in Hong Kong here with my siblings. It was located not far from Causeway Bay Station so it was not hard to locate, but since it was in the middle of traditional market, there were a lot of puddles along the path. The good thing about this hotel was that there were lots of restaurant near the area, so you could choose wherever to have your meal. For the hotel room itself is not spacious, the bath was small, so if you are quite tall like I am, you would find this hotel quite uncomfortable. The bed was quite hard, but still tolerable. Overall, it was fairly good, considering the facility and convenience.

    « Short escape »

    Hotel near to times square and traditional market place, can go for walking around for lunch and to shopping ... if need MTR or train station just walk to Times square station, room is to small i think for family and staff should be more friendly.

    « Best western hotel »

    I woke up in the morning and noticed that I had some insect bites in my face and body ,I think the bedsheets is not totally clean ,. The smell of the room is not good ,. The location is far from A11 bus stop to airport ,. And also to MTR station .. the room we got is smoking room ,.

    « Wrong Grading »

    Hotel is not 4 star but 2/3 star, quality if room and washrooms was not good, overall room was not cleaned, service was not upto the Best Western Standards, hence it was misleading, rates with respect to property quality were too high

    « Small room »

    This Best Western is at a very convenient location and 5 min walk to Causeway Bay subway and Times square. Lobby is not at ground floor and room is very small. The corridors look like a motel and bathroom was so small and old. The room felt like a small motel. There is a special deal (for one month staying) posted right at the entrance of the hotel and it was way cheaper than but you have to call or go there and ask.

    « Pleasant experience »

    We had read of negative reviews on the hotel, but I travelled with my family and the room was small even by hong kong standards but for the budget it was good, it was clean the housekeeping was excellent, the staff was courteous and helpful, the hotel was very clean and the room was quite, it is located next to Times square and Convention center, Tsim sha shui is a quick train ride.

    « Abysmal at best. »

    When I had initially booked, I knew that I wasn't necessarily booking myself in a 5 star resort, having said that - I've been in a Best Western before, and I was still shocked at what was in store for me. First impression - it felt like I had walked into a loading area off of the street. Turns out,the reception is on the 3rd floor and you need to take your stuff up yourself, where you can check in. Reception staff wasn't welcoming at all. I got there in the evening around 9pm and there was a bit of commotion - might have been time for a change of shift. The lady behind the counter made it sound like they were giving me an upgrade. After understanding that I had to pay for it, I am so glad I did. Even though the room was on the top floor, it was possibly the tiniest I have ever been in. Barely any place to put in a suitcase, but once that's in there, you literally need to jump around. Sitting on the toilet seat, I could reach out to my bed. The mattress was uncomfortable, and the curtains were coming off the hinges. The ONLY redeeming factor was that the view was incredible. Had I opted for the room on a lower floor, I would have had a tiny window and would succumbed to my claustrophobia. When I got to the room, I found a note on my side table saying that there was renovation work going on next to my room. Even though I had been prepared, waking up to the sounds of drills and hammers at 8am every morning while on holiday is not ideal. At that point, I had to make a decision whether to keep the view or deal with the noise. I chose the view. There is no way one more person could have fit in the room with me at the same time. It's such a shame that my experience in Hong Kong has been tarnished by staying at this hotel.

  • 1
    « A horrible end to my Asia trip »

    Awful service and dirty hotel.Small rooms with two single beds put together to make a queen .The spring in mattress was broken which made so much noise at every little turn in bed.In fact I slipped off the bed as I sat on one side due to broken spring.Breakfast is the worst I have ever seen,your stomach will turn at the sight of the food that is served in a filthy looking hallway

    « Nothing more than a 1 star hotel »

    Check in staff very rude. We reached at 12pm were asked to wait till 2 pm. If we agreed to 220$ more per day we could get the room at 12 itself. Fraudsters. I refused to pay anything extra. Room size is so small and stuffy. If you have 2 bags then there is no place to move. The toilet has foam bath without a tub. The bed mattress spring was hurting. The breakfast area was made in corridor near the lift. Only one staff managing the whole area for 40-50 seats. He was trying his best to do everything quickly. The breakfast chaffing dishes were dirty. The glass plates were slight broken. No variety of a four star level. The entrance to the hotel is not good. Many warehouse loading and unloading goods. Will never stay again.

    « Convenient Location will Offset the Size of room »

    Outwardly a little akward building with an entry away from the mainstreet and the mainlobby at the third, this Hotel is perfectly catering the travelling crowd with priority on finding a stay near and around HK city life. A no thrills place which cristallises the old saying, location, location & location. You only need to step outside the hotel (and around the corner) to be immersed to the HongKong life just like the locals do. Take it as you like as positive or negative but somehow you are here so better embrace it just the same. Better look for luxury somewhere else, but be also at the same time be prepared to pay yourself silly, this is for people who understand that while sleeping you see very little besides your dreams.

    « Not worth the cost »

    This hotel is in a reasonable position, near times square MTR station (about 5 minutes walk). The hotel rooms re very small even for Hong Kong, there are no wardrobe, just a coule of hangers on thge wall. The bathroom is tiny & there was no shaver socket in the room. The reception staff were unhelpful, slow & extremely miserable. They seem to take a perverse delight in ignoring me when I was checking in & out. I have stayed in Hong Kong many times & this is by far the worst hotel I have stayed in. I had great hopes as I have stayed in Best Western hotels in the US and UK & always found them very good.

    « best price at its level »

    tiny room and bathroom but clean and serene. decent price on its class. location a bit hidden. but close to mtr stn causeway bay. lots of food nearby. fast check-in and check out. would like to stay again on my next visit.

    « Horrible service and dirty rooms »

    My wife and daughter arrived 6 hours before me at midday as my plane was delayed. The staff would not let them check in and were very rude, even to my two year old daughter whilst she was playing in the lobby :( the rooms are tiny, old, dirty, noisy and they smell. Please do yourself a favor and don't stay here.

    « Great location in Causeway Bay »

    The location of this hotel is great for exploring Causeway Bay. My room was the smallest room I've stayed in ever, and expensive for the size. The staff were very friendly. If you're desparate to find a hotel room (which I was since the city was closed down for a typhoon), this hotel is fine for a night. I wouldn't recommend staying here otherwise, unless you comfortable sleeping in very small spaces.

    « Great location, small rooms and average breakfast »

    Can't really compare to other hotels in Hong Kong as it was my first time there but we had a twin room which barely had enough rooms to put 2 suitcases down. Shower/toilet is small as well; however it is in a great location as I really enjoyed HK island plus there are a couple of great local seafood restautrants just down the road. Buffet breakfast was a bit disappointing too. Would probably stay there again just for the location.

    « Business Trip »

    Not value for money, room are exceptional small and the cleanliness is below expectation. Lobby was cramp and there is no clear queue line for checking in or out. While you are on queue, there are lots of people just approached the receptionist for numerous reason thus the waiting time are long. Nothing much to talk about but they served a decent breakfast which was outsourced to a Japanese Restaurant within the building itself. Location wise is the only thing you can look forward as it was close to MTR and withing walking distance for foods and shopping at CWB.

    « Crazy views from the top... »

    We were surprised by the amazing room we got.... on the top (39th) floor there are about 4 rooms as well as a little hotel plunge pool. Apart from the insane views over the Island skyline we also really enjoyed the room. It is very small but had absolutely all we wanted for a night.......even a jacuzzi!

  • 2
    « Reason why I carry a small bottle of alcohol »

    Pro: By HK standard, the size of the room is adequate. Location wise: Its actually a nice location in terns of variety--you get to be within walking distance of the high end stores (Times Square) but the flexibility of having an outdoor market for cheaper in a way it is best of both world. MTR and bus stops are walking distance but the hotel itself it located in an alley. The free shuttle buses of airport express doesn't go through this part. I like the open market and small restaurants around the area..feels authentic HK If you don't like a smoking floor, you have got to ask them. I kept forgetting that HK still has smoking floors and the thing is, staff do not ask for your preference. So we got stuck in a smoking floor and was too tired to ask to be moved. Bathroom - it has a small tub which is great. However the water closet is located in a very tight may be an issue for some people. I always carry a small bottle of disinfectant for emergencies..and this time I had to make good use of it. The water closet (toilet) smells like urine. It seemed clean, but the smell suggests otherwise. One inconvenient feature of this hotel is the fact that the lobby is at the 3rd floor, which meant you need to take an elevator to the 3rd floor and transfer to another elevator to get to the rooms...So during peak hours you need to wait for 2 elevators.

    « Disappointing property - dont waste your time here! »

    Booked this property due to its location - but don't fall for this trap. Huge mistake - realized the moment we walked into the entrance, which was from a back alley. The reception is up on the third floor. Rooms are really tiny, they don't have any moving space, especially if you are two people. All room amenities are on the window ledge.. not even a desk to keep the water heater, and tea/coffee stuff. We were so disappointed at what we saw that we forfeited our deposit amount for the night, and made a run out of the front doors. Thankfully, got another reservation at a good hotel. I am not really a luxury traveler myself, and don't mind a great bargain at the hotels I am booking, but not at the cost of basic comfort or satisfaction. But I guess, to each their own! It is really a budget hotel - meant for those who only need a place to crash for the night, don't expect to have a comfortable stay if you decided to go with it.

    « Mr »

    Coming to HK for many years and tried Best Western for first time. We could barely get the suitcase in the room.Then we couldnt get into room as the key wouldnt work. They said try coin!!!!. What did we pay HK $1000 for???? Never again. Back to Butterfly.

    « Budget hotel with good location »

    It's location is quite good - 5 mins walk from Causeway Bay shopping area. Recption is on 3F. It has a tiny room, tiny bathroom and almost nowhere to sit except the bed. The mini desk is not working at night without light. Merely OK for a sleepover.

    « Disappointment for a foreign BW »

    From the garage-like entrance to a wonky WIFI connection, this property is just mediocre. Tiny fridge that hardy works, limited TV channels with poor reception, hooks rather than a wardrobe; I could go on and this was supposedly a deluxe room. Sad to say this about a BW.

    « Best Western, Causeway Bay, Hong Kong »

    The first thing you should know is that the rooms are very small compared to normal hotel rooms. The bed takes up to 70% of the room. This should give you an idea of how small that is. The hotel can be a bit tricky to get to as well. If you have large or heavy suitcases, please insist that your taxi drive drop you at the entrance! This is because the the entrance is in 2 alley ways with the lobby being upstairs on the 3rd floor.

    « Horrible hotel »

    Even with a cheap deal under hkd500 a night it is not worth it. -rude staff at check in. Simply asking for a non smoking room trigger a "we are very busy ah cannot" and a huff and a puff. I know HK is not known for its hospitality and service but come on you work in a hotel. -room dirty, bathroom mouldy. -room size is small even for HK. -bed horrible. Literally sink into it and feel the springs in your back. They really need replacing now. -location is in a dirty alley. -hotel appears to be used by ladies of the night.

    « Compact Rooms »

    The hotel is good. But very very small rooms, which I understood that's the style of Hong Kong. I found difficult to stay many days as the rooms are very small. Location of the hotel not very satisfactory but although its it. One side of this location is good. We enjoyed most of our meals in a Thai Restaurant down town.

    « Don't go to this hotel! »

    Super small rooms, no space to walk or to put suitcases in room. Staff don't care! And do not speak English. Worst bathroom ever, It's not a hotel maybe a hostel!! Expensive you can find better price in Hong Kong.

    « Great Views »

    Made my reservation for two nights, arrived, asked for an upgrade, ended up on the top floor in one of the special rooms with an amazing view. The Bali room on the roof is probably the best room in the whole hotel. In my experience, I had good service, despite some of the reviews. I did have a bit of a hiccup in trying to pay - as I had been told on the phone one way and prepared to pay in an uncommon manner, only to have to make a few phone calls to arrive at a different option than planned. But that was made up for in the location and the quality of the room I stayed in.

  • 4
    « Great Location, nice stay! »

    We stayed two nights here during our stay in Hong Kong. We had a smooth check in, and all the staff we very polite and helpful. The room was small, but that's to be expected considering the location. The view was fantastic. Very close to things and easy to get to transportation. Would stay here again.

    « Terrible Staff Worst Experience Ever! »

    This was one of the worst experiences I have ever had in all my years of traveling. After a very long day of flying I just wanted to check in my room and sleep. I was informed by the staff that I could not check-in because one letter of my name was misspelled and I would have to call my booking agent to change the reservation or lose the prepaid room, even though I gave them my passport, drivers license, and credit card used to book the room!! I couldn't believe my ears after arguing for one hour and calling the booking agent overseas at my own expense the staff finally let me in my room which was old, very small, not cleaned well, and smelled of cigarettes even though the room was nonsmoking! I called the staff for assistance and they couldn't have been less helpful and downright nasty. I can't believe a hotel chain would employee such rude and disrespectful staff. This was a complete nightmare. Never again!!

    « Bad hotel »

    First the reception got bad attitude Second already tell them to clean up the room,but they not clean it at all The springbed is like trampoline the peer are broke Is this best western hotel? Sorry for bad grammar,u all have to think twice for stay at this hotel

    « Nice hotel, very clean and pleasant stay »

    Stayed there with my wife for one day. It was a very pleasant hotel, staff was a bit slow towards checkin, but they finally managed to give us a room. The rooms are very small, and seemed as if they for just travelers.

    « Value for Money »

    Great location, close to time square for shopping, the room was clean and comfy bed, room was small and barely two people can manage. The ground floor front office staff was not energetic and helpful.but room service staff was good and quick to response.

    « value for money, swimming pool »

    Location is great, just walking distance to causeway bay where you can do shopping etc. Room is small and a bit old. Lower floors don't have good view. Has all the necessary amenities like kettle, coffee, hair dryer etc. Swimming pool is nice though.

    « Good value for money, perfect location »

    The room is quite small, but all budget hotels in Hong Kong do have small rooms. It is near the Causeway MTR station, near the shopping places like Times Square, Sogo. There are many good eating places nearby - you can choose from the cheap HK noodle restaurants or those in the malls. I ate at Ippudo the last two times I was in HK. It is walking distance to Ikea at Park Lane. From the airport, you can take the Cityfyer bus A11 and get off at Stop #12. A bit if a warning : the hotel collects HK$500 as deposit upon check-in, but you get it back upon check-out. They offered to charge the deposit to our credit card, which they said would be credited back in a few "weeks". We thought it less complicated to pay the deposit in cash.

    « Value for money »

    The hotel does what it promises to do which is value for money,rooms are clean and neat and housekeeping always on time,check in was flawless and quick by english speaking staff who I found a great help.Rooms are rather dated but if on a budget they will do hotel in a rather nice part of town near mtr station and bus routes there are cheaper places but not for the location and safety factor,cant say much about meals I chose to eat out always plenty street stalls and restaurants around the area.

    « good location . might be over priced »

    The location is the main benefit you get if you stay in this hotel. the room i stay is very small. but good quality . daily breakfast is average . but their service is very good . i believe this hotel is not worth for the money you paid. but according to the country the price may acceptable

    « Good location with great value »

    Stayed for 4 nights in the hotel. The hotel is located at the back lane of the road. If you take a bus (A11) from the airport, stopped at the fire station of Wan Chai and walked approximately 10 min from Hennessy road, you will find the signboard at the end of the junction. Turn right, you will see the hotel entrance and the concierge at level 1. Take a lift up to level 3 where the reception located and we completed our check-in process within 10 min. Took another lift go to our room located on high floor. Prior to arrival, I had made a request for high floor and double bedded. Both request were fulfill with no question ask. The room size was small but just nice for both of us with not much luggage. It came with nice view and has all basic amenities that we need. The bathroom came with long bath which I don't expect to have it. The hotel located in a very strategies place. Just 5 mins from Time Square and MTR station. 10 mins from Causeway Bay Sogo and shopping district. There was a wet market located just right to next to the hotel where you can get very cheap and fresh fruits everyday. A food court located in the building of the wet market selling super delicious roasted meat rice during day time and at night turn into "tai pai tong". Before departure, we met a very helpful bellhop who help us to book a coach back to airport. Staffs of the hotel are nice and helpful. Check-out process was short and sweet, just completed within 2 mins where allowed us to catch our coach on time. Although some bad reviews were written for this property but I would highly recommend this hotel for those traveller who have mid-budget on the accommodation for its service and location. The only bad point of this property was need to take 2 difference lifts before stepped into your room.

  • 5
    « Excellent value »

    I rated these guys one star because the wifi signal in my room was weak but it was only in that particular corner room. The rooms facing the city have perfect wifi and the low price of the rooms and excellent Wan Chai location make this hotel a great value.

    « Ok room »

    Stayed for two days at 36 th floor.the room we stayed was small though we didn't had much expectations and for the price the room is service is good.May feel congested by seeing the bathroom and bedroom.but we were ok.and hotel lies near to many restaurants and fruit shops.and we had a beautiful view from r room.

    « Facilities »

    Small room no cabinets to hang or lay cloths only a few hangers also no fridge serving as mini bar just a sort of cool box for 3 soft drinks otherwise friendly staff clean room, location is very good. ..close to Time Square and Mtr station Buffet breakfast was ok good for a short stay

    « Find somewhere else »

    Find somewhere else to stay. This place is a dump. Hot water isn't very hot. Room is about 8 x 8. The bed reaches almost to the wall. Shower is about 4 sq ft. I will never stay at a Best Western again. This is a one star hotel. Not worth more than 35 usd a night.

    « Boutique hotel »

    Much like a New Orleans boutique room - small but functional. Decor helps with the smallness of the room but view from 3511 was harbor view as well as CCC club and Happy Valley Racecourse. Very close to MTR and Times Square.

    « Very very small room »

    For real the hotel is not worth the price because of very small size of room + huge noise inside and outside the hotel (noise isolation is lousy); service people are not kind at all either Only good point is wanchai location that we appreciated much :-) But still not worth the price :-(

    « Boutique Hotel »

    A very reasonable hotel in Causeway Bay!!!! Small boutique rooms with a New Orleans flavor. A block away fromTimes Square and MTR. Adjacent to wet market for locals. Near Canal Street with many, many restaurants.

    « Is this..THAT Best Western Hotel ? »

    Staying at this hotel with other member of delegation from Indonesia for Hong Kong Gift & Premium Fair 2016. The travel organis=zer pick this hotel for the location : near to HKCEC. MTR is 5 minute walk. there are lots of food store, fresh fruit market and other shops. For me it is not the best hotel I've stay in Hongkong. The room is small, even for Hong Kong standard. I've been stay in bigger guest house in TST area. The shower hose is broken, so that the water pouring out from the head shower, also from along the hose. However the room and bathroom is clean enough. Wifi is okay. Breakfast is fair. For 5 days staying the menu is the same : porridge, beans, sallad, and bread. Coffee is to thin. I've stay in some Best Western hotels in Indonesia which is more-more-more better. Well, It's okay for mass-business-travelling anyway :D

    « Not for everybody »

    "Best Western Group-Largest chain in the world"-Ground Floor Advertised.3rd floor sign "Independently owned and managed" i.e. don't expect actual Best western standards. 2 non smoking rooms booked same floor (My daughters room)- Received 1 smoking room and one non smoking room supplied with ashtray!!!! The hotel smelled old and even the so called non smoking floors reeked of cigarettes. Rooms very small and no wardrobe or anything to keep your clothes. Refrigerator was big enough to fit 3 small cans and a packet of M&M,s. Room safe locked once then decided it will stay open for the rest of our stay. Ok bed was knackered and left me with bruises on both hips while sleeping on my side. Tv picture was like a snow storm so did not waste any more time with it. A sheet for curtains that could not be opened to at least let in some light. Bathroom was very tired and quite mouldy in places. So there you have it, spent 4 days there for a birthday treat to go back to HK. I don't recommend this hotel unless you are accustomed to all of the above.

    « Internet barely works »

    Do not stay here if you're traveling for business and need the internet - it barely works. I don't understand how hotels can charge $100 USD a night and not provide a stable internet connection. It's 2016 folks, you need to get this correct. Also the rooms here are tiny and not worth the price. The windows, bathroom, sheets etc are all dirty and dingy. I have pics to prove it as usual. My usual hotel is the IBIS Sheung Wang and I regret not booking it again for this trip just to save $30 a night. For $30 more at the IBIS I could've got a spotless room with wood floors that is 3 times the size, a breathtaking harbor and Kowloon view, very fast internet and cleanliness. I've learned my lesson and won't take another risk again.

  • 1
    « Horrible! »

    From reviews read before visit, my friends and I were excited to stay at the hotel as we heard it was a good hotel in an awesome location. Location was incredible. Close to the MTR, Times square, great shopping, happy valley racecourse, just brilliant. However, upon our arrival we were greatly disappointed. Firstly we had been greeted by a Janice L, who seemed like she had been taking a nap in the reception room and who showed us no respect. She was unfriendly, rude and had trouble explaining things to us. She had also, placed 2 couples in two twin rooms and wasn't very cooperative when we asked her to join the beds together. They did such a poor job at putting the beds together that they may as well have kept them apart. Secondly the elevators, reception and rooms were freezing with the air condioner turned up to the coldest temperature. As hong kong was a short stopover before our summer holiday in Vietnam we hadn't packed much warm clothes. The room was so cold that we had to sleep in sweaters and jeans. I had called reception to ask if there were any heaters or extra blankets that could be brought up to which Janice rudely answered "we dont do that, but you would have to call housekeeping" after thanking her and saying "not a problem" she took a deep breath and said "don't worry I'll do it." The blanket took about 1 hour to be brought up. The next day seemed a bit better as there had been two other much, much friendlier staff on duty. I asked for another blanket and they brought up a small heater free of charge. The heater literally saved our lives. We had been greeted by Janice again at check out and she again was rude, unfriendly and uncooperative once again. The hotel itself was small and the bathrooms very tiny. It actually saddens me to write this, as I myself am a travel agent and like to give everyone a chance. I wouldn't normally do this, but the it was an awful experience. Unprofessional service and disppointed in the fact that we had to freeze in our rooms. Will not recommend this hotel to any of my clients.

    « Great stay »

    Good location near MTR and centre of Causeway Bay, right by market Street and little streetside food shops. Only a short walk to main shopping and restaurant streets. Good views across city and harbour from the room. Room is small, but very nice, with good facilities and good price.

    « Good location and price »

    Stayed for Business trip. Room was small, but it was sufficient for the nature of the trip. Location is also good as it is a 5 minute walk from Times Square and the MTR Station. There was a time that our hallway smelled like cigarettes (despite a non smoking floor) but it cleared out after a few minutes.

    « Small rooms but convenient location »

    We had the sky villa on the highest floor. The tub was awesome and the view was awesome too. The room was small barely had any space to put our luggages. The floor was not carpeted therefore it was cold.The toilet is just a transparent glass so not suitable for everyone.

    « Rob&joy in best western hotel causeway bay, before cruise. »

    Room so small, estimate 8 x 8, about to go on a cruise,luggage where does it go ?. Rooms grubby, very cold, circa 58f, no heating, got extra blankets, No wardrobe , 3 hooks on wall. Beds probably left over from prison , hard, creek, uncomfortable. On 35 floor, fire alarm goes off twice in the early hours, scared :you bet:, put cloths on, alarm stops, wait, alarm goes off again, what do you do up here.explanation from staff and management, this can occur because people take baths.(unacceptable explanation on 35 floor). My I add this was a upgraded room I will also be writing to my travel people (adore travel), who put us in here. Greg await my email.

    « Good hotel »

    This hotel was close to time squre.You could walk to all resturants Had our tou guide come to the hotel to pick us up.Rooms are very small compare to North America .Staff was very helpful..I would recommend this hotel and good price.

    « Keep away!! »

    The rooms are so small that it will make your dorm room look like a palace. Bed so hard that you you feel like in prison. Bed size is not suitable for any person over 5' 4". There are far better places around for the same price. This place has ruined the Best Western name and I will certainly be never making this mistake again.

    « Tiny room »

    I know Hong Kong is famous for small areas but this hotel truly gave the worst and the smallest room I ever had in Hong Kong for a 4 stars. The staff was ok as intentions were there but not competencies. We kindly request the Concierge to call a cab for us, he asked us to go out and find it ourselves. It was not an unexpected behavior coming from hotel staff! The hotel entrance is also very badly located, very dirty and not easy to access. Location itself was great in Causebay Bay, 5 minutes walk from Time Square, very central.

    « Good location but cramped space, average service & cockroaches in room! »

    Stayed for 2 nights. We were in HK very early and went to check in, the official check in time is 2pm, I had enquired about earlier check in, they said no, it would be chargeable by another night stay. As we didn't want to carry along out luggage in the day, we went to check in and leave our bags in the concierge first. If booking portals tell you it's 3 min from the Causeway Bay MTR station. Don't believe them. Exit A of causeway bay station towards Time Square has an extremely long spiraling walk. Be prepared to walk at least 10 min (fast walk) just coming up to ground level. Then it's another 10 min from the exit to the hotel. It's quite well located, just go under the flyover , on the left about 5 minutes. In a little alleyway but before that you can see an arrow sign "best western". There's like a wet market selling fresh pork or fruit/veggies just nearby plus eateries and cooked foods. You won't go hungry. It's also very close (all walking distance) to major shopping malls and streets. Pretty good location. The check in is on the 3rd floor. Which is quite a hassle. The service is curt and speed more than courtesy is important to them. Don't expect the concierge or "bell boy" to help you much. After all HK does not practice tipping and it's a cheap hotel. As the concierge told us, carry your bags to your room yourself later when you return and get the room number from the check in counter. Wifi in the hotel is only ok. Quite slow. Sometimes it can't even connect or load pages even though the wifi signal is shown. The room is small. Beds size ok for average sized people. Don't expect any much space for luggage. We brought only small luggage and it's already very cramped. The bathroom is small too. Don't expect to do any major back scrubbing as there's hardly any space to move arms. Just sufficient space for an average build Asian person. I think it might be hard for a Caucasian as generally larger than Asians. It was already cramped for an Asian. The sink was outside the bathroom near the door for my room. Pros and cons about that. But I felt it was ok. Terrible things about The room - IT HAD COCKROACHES!! I killed 2 when I was staying there. One each night. I don't know how many others there are!! We only stayed 2 nights so we didn't want to trouble moving to another room. Also, didn't feel the service would be friendly about this. The first cockroach was killed near the tv area and second one near the bathroom. Argh. The bed is slanting down on the right. Sloping down. I can feel I'm sliding off the bed. Same for the other bed my bro was on. We don't understand why it's slanting but it is!! We were very tired during our HK stay (walking a lot) so we just crashed when back in the hotel. Average rating 'cos it's cheap for its location. If below S$150 you can consider. If above that, forget it, go stay elsewhere. The peak /off-peak seasons and time of booking will affect pricing so choose wisely!

    « Good surprise »

    After we booked with the Best Western Hotel Causeway bay, I read so many bad reviews about it, that I regretted have taken the risk ( we booked non refundable room ). But we got a really good surprise, they upgraded us, and all what we asked we got( higher floor, non smoking, double bed). The weak point of the hotel is the breakfast. The dining room is not very pleasant and the choice was not great. Hope they will improve.

  • 3
    « best western causeway bay - great location and reasonably priced »

    though the room is small, it is ideal for a traveller who stays in the room the night only. location to convention and exhibition centre makes it ideal to those who have business there or near Central..

    « a room with a view »

    best western causeway bay seems to be typical mid-range HK hotel; good enough, I think, for a few days stay, like in my case. I decided to stay there, and choosed this particular hotel from lots of other similiar, mostly beacuse I guessed its location would better fit my plans and also I found a good deal for a upper floor room with breakfast. Having arrived I received exactly what I was looking for - decent "base camp" for exploring the metropolis big pros: - convieniently located in a busy downtown disctrict; trams and subway within a 5-min walk - nice views of the city from the upper floors - clean and not so aged furnishings minor cons: - tiny rooms - awfully noisy AC (at least in my room, earplugs a must-have) - basic breakfast - basic / cheap taste furnishings - entrance in a smelly back alley

    « Best Western A Comfortable Stay »

    We stayed four nights in December and found the hotel to be quite all right. A basic room, clean and comfortable but very small. The location is fantastic, close to everything in Causeway Bay and a 10 min walk to the metro. Good value for the money. The only drawback were the hotel staff (don't expect any service with a smile) and the free breakfast (yuk). But, well worth the money for the location.

    « Not the best stay in HK »

    rooms are a bit cramped with no shelving for baggage. Had to leave that on what little floor space there was. The food on offer was terrible. Synthetic sausage meat, runny scrambled egg, everything was on the cold side, servers were empty on both visits, had to wait for refills, kept running out of food quickly, only orange juice available nothing else. There are much better hotels around for the same price.

    « Great Location, Bang Average Hotel »

    So first to the positives - Great Location - Hotel is in the Wan Chai district close to Times Square Hong Kong which is cool! Wifi is fast and easy to use, Hotel has a concierge facility and an easy check in. Now to the negatives - Hotel's flyer is basically a garments factory or run down apartment building so when you get to the hotel you think you're at a dump, the hotel rooms are very very small, if you're a tall semi muscular adult the shower will be impossible to navigate around and the room cannot be more than 15 square meters, I got stuck in the lift for around 45mins so that is a major concern, Hotel charges a 500 dollar deposit which no one tells you about when you're booking and lastly the view from the 16th floor is non existent - you basically pay to see the back of run down apartment buildings. Being said - this hotel is apparently cheaper than the ones around it or in the area. So if you're not a fussy tourist and just care about the location - you have a winner. Or else - look at some other options Being said this is Asia so your chances of finding a Western hotel are minimal from the word go

    « BestWestern at Causeway Bay Hong Kong »

    It is a good Tourist Hotel in a very noted busy location. Dollar for dollar, though the room is small but it is considered it's kind of self-contained and efficient. I surely would recommend my friends to stay in future.

    « Some problems but overall very decent. »

    First room we were given smelled smoky (even though on a non-smoking floor) and had a moldy shower curtain. Second room we were given was much better, though it had two twin beds they pushed together instead of a double, but then when we went to freshen up found that the sink did not have any hot running water. After that was resolved (fairly promptly) things were fine...until the next night when the WiFi for the hotel stopped working for an entire evening. If it was just one of these things I would chalk it up as a slight annoyance or inconvenience but with one thing after another my husband and I started noticing all sorts of issues. The fan(s) in the bathrooms are extremely loud, even when everything else is turned off, there is no way to turn the bathroom fan off. The hallways and the lifts are extremely muggy and not climate-controlled, which feels cheap. The beds we had were lumpy and sunken in. And it is not the most convenient location to get to from the China Ferry Terminal (ferries serving Mainland), it takes 2 buses with a 15 minute walk in between to transfer...not easy with all our luggage plus up and down several sets of stairs too. But happily, it is only a short walk to the airport bus, the A11 is about a 6 minute walk away and only costs $40HKD (approximately $5USD). The good stuff is that the location is great otherwise! We had some great views out our window, we could even see the harbour from our room. The staff at the hotel are friendly and work hard to be helpful. And there's tons of stuff right outside the door to do, see, buy, and eat. It's right near several tram stops and the trams are a fun, cheap source of transportation. One of HK's great cooked food markets, Bowrington Food Market, is steps away (walk down the street, ignore all the hawkers pressuring you to eat at their place, walk into the market building, take the lift to the 2nd floor and step out into the chaos) and serves food daily from 10am-2am. Shopping ranging from the high-end to discount, boutique to indie to chain, are all within a 10 minute walk or less. The Metro could be a bit closer but it's within a reasonable distance. Overall, the lodgings came in as a solid B but with a little more attention to the facilities and services it could easily earn an A.

    « claustrofobic? then dont book this one »

    This is a fine hotel, with reception @ floor 3 and a further 37 floors of functional but very very tiny rooms. Everything is in these rooms, but if you need space, this one might put you to the test. Housekeeping is friendly and speak English, rooms are clean and tidy, absolutely not noisy. In short, perfect place for a 1-2 night stay. Advice: breakfast? Try outside in one of the many coffee shops in the area. ideal place for bookings under HKK 950/night.

    « Avoid »

    Had a superior room. Superior to what? Under the freeway? Tiny and i mean tiny. Barely room for 2 peoples carry on luggage. Bathroom ridiculous ly small. I know HK is crowded but this place claiming the prices they do is theft. I wonder if BW know how bad their name is tarnished by this place? Positves were a fast wifi which was shocking to say the least. It broke down on the 2nd night and i unformed the front desk to be told that it was a provider fault. To her credit, she phoned back a few hours later to say it was back on so i give some credit for this but no way would i EVER go back.

    « Life Lesson »

    MFW... trip advisor reviews are so so bad and your company travel website says this is the only hotel you can book due to cost level and you don't solicit the next spending level... Life lesson. This place is as bad as a roadside JinJiang inn in rural Wuhu China. Nonfunctional space besides bed. Bed is acceptably comfortable. Aircon works okay. Location is actually a positive. The hotel absolutely gives off a nasty sticky seedy old-sweat hasn't-been-scrubbed don't-worry-breakfast-is-only-$5 kind of vibe. I don't like giving weak or poor reviews but this place is powerfully substandard -- made painfully more so when the concur booking rate is factored in.

  • 1
    « Worst best western ever »

    Do not go here, the concierge is so rude. The room is too small and the elevator system is too slow, every morning more then 5 minutes for going down to the ground floor. But the worst thing, as I already wrote, is the rudeness of the concierge. Not a 4 star hotel at all!

    « Tiniest hotel Rm I ever saw »

    Good location, but room tinier than in Tokyo, no room for a closet, only 1 hanger each on a hook. Space under the bed for a suitcase. Says non smoking but ashtray in the rm. Breakfast limited but dining staff wonderful and theylet us bring own fruit from the market. (No room for fruit eating in the room!) It's functional if you don't spend much time in your rm and don't have much luggage.

    « Dreadful »

    It was booked by a travel agent and prepaid otherwise we would have left. Intermittent Wi-Fi, no bedside lights. Very small room. Needed to keep toilet for open a strange clear glass window into the ensuite bathroom. Poor advise from concierge. Breakfast is odd. Difficult to think of any redeeming features. Good view from the roof top .

    « Below best western standard »

    Good location, Not far from subway. This hotel is maybe Good enough for tourist stay but below best western standards. Staff Not really helpful and rooms are super tiny. Breakfast is a bit poor. Overall medium hotel, normally Best westerns are high-level.

    « Perfect location and price-worthy quality »

    I chose this hotel because it's a chain hotel and the location is in downtown Causeway Bay, and of course for the cheap price. I stayed for 3 nights and only booked 2 weeks before my trip. I asked for a room in a higher floor wishing to take a better look of HK and the concierge was friendly and generous to upgrade my room to their highest floor. Some complaint about the room size, but c'mon it is HK, the space is more expensive than gold. If you give bananas you can only hire monkeys. know what i am saying? So I hv been prepared to see a small room. But the bed and pillow were comfortable to me. The hot water was hot enough and strong enough. The night view from the highest floor is astonished. Wifi is free and fast. Concierge staffs were friendly and helpful. I highly recommend people who travels alone or backpackers to stay here. But if you are traveling with your family, especially with elders or children, pls pay more to stay at a better, bigger hotel. Do not hold the unrealistic expectations.

    « Worst hotel in town!!! »

    I have done a big mistake to book this hotel. It's really old, rooms are so small that you can not even stay inside with one luggage...I have booked a so called "superior room city view" and has nothing superior nor city view. Avoid it as hell!!!

    « If not for a great deal, better stay somewhere else »

    Checked out from some other hotel, went to the airport, but could not travel back home the same day. So had to book an additional night. Was looking for something more affordable than my previous shelter. And I found an excellent deal on some other source. That's how I ended up at this hotel. Arrival experience left much to be desired. Did not get king size bed (it's fine though). I was even informed about it. I still got my non-smoking room (it's kinda important). When I entered the room I realized I was given an accessible room (no mention about it at check-in). I was fine with shower, but not with wash basin. You see, I'm a tall fellow, and the wash basin was set on my knee level, haha. But again, I was there for like 10 hrs, so it's okay. That was the smallest room I have ever stayed at. I usually prefer IHG or Accor hotels, it was my first experience with BEST WESTERN. The linen wasn't the whitest as well, although obviously clean. The AC seemed to be a bit noisy, but I was too tired to pay attention to it, haha. It's also kinda odd that you need to change elevators in order to get from ground level to your room's floor. Never seen this kind of arrangement before. Although the impression is rather negative, still kudos for Front Desk staff for being polite and helpful. I'm just happy I got a great bargain, otherwise I'd be pissed, true story.

    « Great bargain for the price! »

    Decent location, nice lobby and great view from our room on the 31st floor. Perfect place to stay if you only need a night or two in HK. Otherwise, you may begin to feel a bit claustrophobic. But it is a good value for what you pay.

    « Go somewhere else »

    First let me start by saying you are better off going somewhere else. We asked for a non smoking room and floor. We were meet in the room by a cleaner spraying the room down with air freshener and an ash tray on the bed side table. The bed was horrible and the shower did not drain. We called down to the front desk for multi things an ironing board that never came and toilet paper which took almost 40 minutes. No one seemed to like there job. The price might look good on the internet but just spend the extra bucks and go somewhere nicer.

    « Check this hotel and compare with others. »

    We had a four night stay here in September 2015. Hong Kong is particularly humid. I feel that there were a couple of positives..1. We arrived quite early, i.e 7.45am. We were checked in and only waited till 10.00, definitely a big thank you for that. 2. The staff other than the desk staff, i.e concierge , breakfast man and cleaners were all very pleasant and helpful. That's it....I am disappointed that Best western is affiliated with this hotel. I was warned that space would be at a premium, however here it is too the extreme....our room on the 28th floor, had two beds filing the room. No table, no chair, no cupboard! Really small bathroom but serviceable enough. No room to put your suitcases. One little bedside table between the beds. Hate to say it the room was musty, dated and the mattresses were in all honesty the worst myself and husband have ever slept on..or tried to sleep. There were springs digging in to back and hips, roll over and nearly fall out because of the softness. The springs made an horrendous sound when you rolled over, like groaning and pinging. This room could be just needs a new double bed ensemble with little tables on either side..perfect! I heard a lot of other complaints too. Also if you are considering breakfast, for $HK110 you can do better just down the street. The breakfast was lack lustre, boring and tasteless. The tea was pretty good though. I read that a lot of people said good location, I am not so sure, yes it is in a very busy market district with loads of buses nearby, but the MTR is a bit if a way down through a very upmarket and huge shopping complex..Times Square. The Jacuzzi is a little pool on the 39th level that gives great views of Hong Kong but that's it. We managed to get used to our little room, but many times I thought about and looked up other places, but they were expensive, so I guess if you go to this place with some knowledge you will not be shocked. The Lobby enters from a very ugly lane way ..lots of rubbish and trucks loading etc. but around the corner there are markets and some local restaurants. The Hong Kong people are very polite and orderly. We did have a good time out and about, and if our room and or bed was a better it would have been perfect.

  • 3
    « 35th year wedding anniversary »

    first time i book online @ n everything seem ok until we arrive @ best western counter,the lady was not accomodating as if she is in a hurry to send us off 2nd all the request i ask were not met like the higher floor and non smoking room and the flower i expect for my wife as we are celebrating our 35th yrs. nobody take us to our room even,very poor service.the only thing that make us stay is the housekeeping lady,we have a fresh towel everyday n clean bathroom n bottled happy with her,and thankful. im a best western card member but this time i will never stay in any best western hongkong.

    « Average hotel, good price for HK. »

    We stayed here for two nights with our 6 month old baby. The room was small but we had booked a small room so it was to be expected. It was mainly bed with some floor space. There was a few places to put our luggage but we travel light. It had a kettle, drinking water, safe and toiletries as well as in room WiFi. We stayed in room 3709 and the view was amazing. We used the jacuzzi on the roof one evening which was lovely to unwind in after a day of sight seeing. Yes the entrance was on a back alley but it came alive into markets and restaurants at 5pm which we found nice. It was close to times square which has an entrance to causeway bay Mrt. My only major concern was the window pane between the bedroom and the bathroom. I mean is that really necessary to have to watch someone showering?


Getting to the hotel ...

All directions
·From: HKCEC. East, take the Expo Drive, Expo Drive East to move forward 110 meters. Please turn right at Expo Drive East 230 meters. Please Fleming Road, turn slightly to the left 120 meters. Micro-right line, to continue to move forward in the Fleming Road to 450 meters. Please turn left at the Wan Chai Road 550 meters. Please Morrison Hill Road turn right 70 meters. At the first intersection, turn left and take the Sharp Street West 61 meters. Bowrington Road Hong Kong - Best Western Hotel Causeway Bay. ·From: Times Square Shopping Mall. North, take the Matheson Street, Sharp Street East to move forward 92 meters. Please turn left at Russell Street 160 meters. Please Canal Road East, turn...

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