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Best Western Plus Hotel Kowloon, Hong Kong

3.0/5  - basé sur 688 notations.
73-75 Chatham Road South, 00000, Hong Kong, China - See map

The Best Western Plus Hotel Kowloon is located in town's most popular dining, shopping and entertainment district, Tsimshatsui in Kowloon. It is an easy walking distance to Nathan Road and popular shopping malls in Tsimshatsui such as Harbour City, Ocean Terminal, China Hong Kong City, Ocean Centre, The One, i-SQUARE, Miramar Shopping Centre, K11, Duty Free Shop (DFS) to name a few. There are hundreds of restaurants and bars. The city's trendiest places for drinks include Knutsford Terrace, Mody Road, and Tsimshatsui East in Kowloon. Within a 15 minute walk from the hotel, visitors can explore Kowloon's hottest attractions such as Clock Tower, Star Ferry, Tsimshatsui Promenade, Avenue of Stars, Space Museum, Hong Kong Science Museum, Hong Kong Stadium, Heritage 1881, Kowloon Park, Hong Kong Pulse 3D light show and A Symphony of Lights in Tsimshatsui. Hong Kong Polytechnic University is just a five minute walk from the Best Western Plus Hotel Kowloon in Tsimshatsui, Hong Kong. The hotel is well connected to all major public transportation such as the MTR subway, airport shuttle, public bus, train to China at Hung Hom Station and the ferry to Macau at China Hong Kong City. No wonder travelers are hugely complimentary on this Kowloon hotel's convenient location in Tsimshatsui, Kowloon. It has 205 guest rooms and suites. Some of the rooms have a pleasant view of the garden of Tsimshatsui East. All hotel rooms have free Wi-Fi access, LCD television, cable channels, in-room safe and tea and coffee making facilities.

Best Western Plus

Hotel Kowloon

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 684 guest reviews
NOTE ISSUED
Excellent
34
Very Good
188
Average
231
Poor
128
Terrible
103
REFER TO NOTICE
Business Business
151
Couples Couples
123
Family Family
150
Friends getaway Friends getaway
74
Solo travel Solo travel
64
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Comfortable and satisfactory but can be better"

4
19/07/2018

It was a pleasant family stay. I booked the room for 4, expected a bigger room but it was smaller than the expectation. Helpful staffs and services were good. They staffs assisted in guiding us to take the best transport option to travel to shenzhen. Nice view outside from the room we stayed on 10th floor. The beds were too small for 2 people each, although we adjusted somehow. I hope some improvisation can be done.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us for sharing and we will be using the feedback you gave us to encourage our staffs. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best Location Only"

3
12/07/2018

The location is very best near famous shopping area. But the room is very small and too dark, lift is too small, the breakfast is not many choices and i only eat fruit and bread, breakfast area is small. I stay here with my friends.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us for sharing and we will be using the feedback you gave us to improve more breakfast items for your choice. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Crap"

2
20/06/2018

A good location in the heart of Kowloon. But that does not make up for the dark, dingy and dirty rooms, rude staff, bad breakfast and terrible wifi. You cannot see much out from the window, because they haven't been cleaned for years and there's a thick layer of black soot outside. No staff knows English! This property brings a bad name to the Best Western brand. I will never stay here, unless they offer it for half the price.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Terrible"

1
16/06/2018

Hotel room was not clean with very old furniture. Room also dampish and smelling bad. Air conditioning was not working well and also climate channels was full of dirt. There were some families were staying at hotel as home. To much noisy even you call reception. If I were in committee i could only give 2 stars to this building. Definitely I'll prefer another place for the next time. The best thing with hotel is position. A bus station across to hotel and subway station also close (5 minutes by walking) If you don't have enough money you can choose this place to stay but if you have you'll be regretful like me.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"horrible experience"

1
15/06/2018

super poor in sound proof, with super thin walk, can even joint the conversation next door. wifi nvr function well, in fact for show but not able to work. bed like hell, make u body suffer, after the first night. nvr even book this hotel again.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Holiday"

4
12/06/2018

Just okay for sleeping in, not for small kids as the room is so tight and small. No room to roam around. Its close to public transport and lots of restaurants around the area. Close to shopping centre too

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to share with our staffs. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Perfect"

5
09/06/2018

Nice place to stay in Hong Kong We are family 4 people who stayed at #18/13 and #18/15 on 04th June 2018 The rooms were nice, big and clean, the beds were comfortable and the A/C worked well. The staff were friendly and helpful. We'll come and stay here again next time. Thanks for everything

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to share with our staffs. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good Hotel...especially location!"

4
07/06/2018

Me and my Husband stayed at this hotel for 4 nights and had a good stay here. A big plus of this hotel is the location. Location Plus - Right from Tsim Sha Tsui MTR station, Indian restaurants, Victoria Harbour, Night Market everything is quite close to this hotel. Also, if you take A21 bus from the airport it drops you right at the hotel. Staff - I had no experience of rude or improper behavior from the staff be it reception or housekeeping or the staff at the cafe. They were really nice and helpful. On the contrary, I would like to the conversation I overheard at the cafe during breakfast were some Indian families complained about staff being rude. In my opinion, the timings are very clearly mentioned in advance for breakfast being served from 7 am to 10 am. Although we always made it before 10 marginally (9:55 at one time) the staff was nice and told to take as much as you want coz it will be picked up at 10 sharp. Which I feel is a nice thing. But they were firm in saying no to people who came in after 10 to which people's response was the staff is rude. People came in late and then blamed the staff for not providing breakfast and being rude which i don't think it correct. They are just doing their job and are abiding to their rules that's nothing wrong. Perhaps we should do our bit to adhere to the timelines. Amenities - We went for a non smoking room. The room is small considering it is hong kong and the costs involved. I think it is just fine for 2 people but if more than 2 then it may get cramped but at this cost this is the size of room you will get in Hong Kong especially in a hotel with such good location. There is a small bathtub also in the room. Wifi was bit of a problem as it kept going on and off so we had to call the reception 3 - 4 times to check on that and get that fixed. Also, the linen were not changed everyday. The bedsheet was the same. Non Changed. Which did upset us a bit. Check In and Check Out process was smooth. So overall it was a good stay for us.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us for sharing and we will be using the feedback you gave us to improve WiFi with service provider. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Please avoid this hotel "

1
31/05/2018

This hotel has very rude staff right from the housekeeping to reception staff who tells me shutup over the phone for complaining for ac since it was not working i requested to change room as they said ac is fine. Ridiculous. Also there is no jet spray available. Rooms are very very small. No swimming pool. Chking is very late 3pm even if it ready they do. Not give to indians before time. There is no fan in the room. U need to call for it. Location of hotel is gud but zero amenities. The first room had no windows. It was suffocating. So they changed to other room which had a horrible view of some very bad old building backdoors which we feel to avoid looking at. Over all not worth paying so much to ramada best western plus hotel. Bad hotel.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good Location, Different Era Room"

3
27/05/2018

Location is great. Nearby MTR Tsm Tsa Tsui and lots of restaurants nearby. Waterfront also just a short walk away. Kowloon Mosque also no far, for Muslims to find halal food near the area. We booked for 4 pax and thought to be given the room for four. However, believed we were given room for 2 but can fit 4. A bit tight two adults to share the bed. WiFi is the worst. You can logged in for 5 minutes and that's it. You have to call receptionist to reset the router. Then you can logged in again - for another few minuets. It keeps on going on like this for the 4 nights we were there. Pretty frustrating actually. In short, the hotel itself is living in the 70s...The room design, concept and bathroom. Amenities just basic. Towels changed every day which is good.Room is just too small for four.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us for sharing and we will be using the feedback you gave us to improve WiFi with service provider. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Terrible hotel, good location"

1
20/05/2018

Ok, so this hotel was a good location, you could walk to the waterfront in about 10/15 mins weaving through the streets. I had to get the room changed at reception because the first room smelled of cigarette smoke so bad and was like a shoe box. The second room was a little better, but the beds were hard, old and dated. The hotel in general was below par for its rating. You get what you pay for, lesson learned. Will pay a little more next time to upgrade to a better hotel on Hong Kong island.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. However, we will provide more training course to front office staff for room assignment. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best western plus hk"

4
17/05/2018

The best for western is its location, just 8-10 minute walk from mtr tsim tsa tsui station exit B2. There is also a bus stop just in front of the hotel. And if you love walking it is near also to some tourist spot like the avenue of star, but because its now under renovation, they move it in a diffident place just a few walks from its original spot. Now called as the Garden of stars.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to share with our staffs. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Expectations met"

4
13/05/2018

We stayed here for about 8 nights during a Spring break (USA). After reading online reviews, I really didn't expect much of this hotel. I figured so long as it is clean and with daily amenities, it'll be doable. My main concern is also the location. I want a hotel that is close to the MRT or have shops and restaurants within walking distance because I travelled with my senior mother and an 8 year old boy. The location of this hotel is perfect. Everything is accessible. Walking distance to everything, even the Harbor. In the end, my expectations was more than met. The room size which everyone is complaining about is truly not that bad. we had two single beds, with night stand in between. We have an office desk as well and there's still some room for our luggage. I had 2 adult visitors who stayed for a bit while we talked and it was not as crowded. There's plenty of room for 3-4 people,really. And the bed for me was comfortable enough. I had a major back surgery just last year and I actually liked the firm style bed. It helped my back. My mom also didn't think the bed was hard. It's slightly firm but it's not an issue with us. The room was clean, could probably use a brighter shade of color but it's overall, a comfortable stay. They provide 2 bottle of waters daily for free, including bath toiletries and etc. Our housekeeping staffs was super friendly and accommodating. We have 2-3 rotating ladies and we love them. The front desk was always very friendly to us. I don't recall anyone rude, although sometimes, they are some who just wasn't smiling but never rude. Most of them speak English. Not perfect English but understandable. They give directions better. They spoke better English than Best Western Tokyo, where we stayed few years back. I would like to special mention a front desk gentleman named Kevin. I thank him for caring. That really went a long way - After a whole day in Disneyland, my mother became sick. She was tired and was developing flu-like symptoms. She wanted a fruit plate for room service but they didn't have that on their menu. So I went downstairs for breakfast the next day (Pasta House), hoping to order a special fruit plate for her to bring upstairs. I informed the servers, even the manager there that I'm willing to pay a buffet price for a plate of fruits. They denied my request, stating "no bring food out for buffet". I was not even asking for a tray of fruits, just a small plate. The Pasta house downstairs is not to my liking, they do have rude staffs there - 3 of them on different occasions acted very unfriendly and doesn't seem to want to help or do an extra mile. I was so angry that morning that I calmly went to the front desk. I requested to speak to the hotel manager or supervisor. Kevin came and spoke to me, he understood my plea and sent housekeeping to our room with a fruit plate for my mother - free of charge. He also asked how my mother was doing that evening and the next day. I introduced him to my mom 1 day later when she was feeling better. That kind of attention goes a long way for your guest, Best Western Hotel. Sincere or otherwise, it makes your guest feel special and I thank Kevin for that. I offered to pay for that plate upon check out but Kevin insisted, it was a courtesy plate. Kudos to this young man. And because of him, I shall be back in Hong Kong end of May 2018 and will most likely stay there again, if price is within my range.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staffs. However, we will provide more training course to staff in order to maintain professional service standard. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Not worth with the price"

2
11/05/2018

A poorly decorated lobby - I am not sure why the couch at the lobby (there was only one small couch anyway) was covered with a piece of plastic sheet??? What's wrong with people's mind? The floor is marble floor with disgusting reflection of florescent lights. The back entrance where the luggage concierge is located could have been decorated much better - at least the plants there could have been real plants not fake plants! Our rooms have the nicest view within the hotel as we were on the second highest floor right below the suite. But the window glass was so dirty and the tint was so dated. The beds were old and the carpet smells. It is time to tear everything down and renovate. The bedroom was so dirty in terms of the tiles, the sink and the bathtub. The towels and packaging of the teeth brush were awful! Staff are nice and services are good. However, located in TST, this hotel really needs to do much better than ever! I know a lot of guests do not mind as they came from humble mainland China, and their trip were paid for by their companies. But there are plenty of other guests pay with their own pocket. I felt this hotel was not worth for the price that I paid and does not deserve a good rating. Sorry. TST is an international tourist location, although the majority of tourists now are from China, but the poor quality of the hotel has really destroyed the image of Hong Kong if I were the first time traveler coming to visit Hong Kong. I am very disappointed.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us for sharing and we will be using the feedback you gave us to improve room renovation in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Strategic location"

4
06/05/2018

An old hotel but clean and strategic located at TST. 10 min walkto Nathan road, lots of eateries around. Room is spacious, bed is comfortable. everything is fine but the hair dryer is not functioning, they brought me a new one after i made complaint. Only 2 power sockets in the room which is hard to reach, we need to charge the mobile devices on the floor.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve power sockets in room. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Worst ever... only redeeming quality is location"

1
30/04/2018

I have to say that I do not want to "trash" a business.... so I have tried to find some redeeming quality here... pretty impossible.... except that the staff is very nice and try to be accommodating as they can with the property they are given... I arrived in the evening and checked in, upon seeing my room I was in tears; I am not against small rooms- this property is in a big city and I expected that; old decor and not well appointed - all this I can deal with - the dirt? the filth I cannot. They moved me to what they said is a better room- only a bit larger, but still as dirty, with peeling wallpaper and all- same as the first room. I would say, OK only two rooms out of all of them but the next day they moved to yet another "better room" which had a larger bed, in width, but still 5" high and harder than a rock. We were all trained with iphone "PLUS" and all that PLUS meant better.... and a US brand hotel... Best Western PLUS, well that has to be nice right? Let me list some of my issues - the bed is about 5-6" high, and feels more like a box spring than a mattress. The sheets to not even fit the bed, the mattress was exposed at the top. - wallpaper is peeling all over the rooms I was in (three moves remember) - rusty things in bathroom; doors and woodwork all chipped and in need of painting - lighting is terrible - does not look like a vacuum was run in room except in middle of space All I can say is thank goodness I bring anti bacterial wipes with me when I travel, I wiped everything, and did not dare to be in bare feet at any time except in the shower. In desperate need of renovations - not even expensive work here, just thorough cleaning. I would never stay here again!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve room renovation in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Old but Clean"

4
23/04/2018

The best thing about this hotel is location. Easily access from airport by A21 bus or Airport Express Shuttle bus. 5 minute walk to Tsim Sha Tsui Station. The room is quite old and tight, but clean. Staffs are polite.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve room renovation in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great Location-Satisfying Stay"

4
13/04/2018

Reading several negative TA reviews, initially was hesitant. However, based on local feedback, booked the hotel for 6 nights through travel agent, in-fact delay in decision making costed me higher room rent & at the end the rate I paid was not a budget rate. Hence early and direct booking are recommended. As all have already mentioned, the biggest advantage of the hotel is its location i.e, TST and easy access to various transport facilities, around 5-10 minutes' walk from TST MTR, bus stops just outside the hotel to avail bus service to several city destinations including Airport, availability of cab. I was allotted a room in 5th floor with street view that provided adequate sunlight during the daytime and nice illuminated busy street view in night. My room, surprisingly not as cramped as mentioned / expected. The room had a small partition, the bigger portion had the bed & wardrobe and the smaller portion had room entry, mini bar, writing table & chair, shelf and wall mounted TV, washroom was attached with the smaller portion. Yes-bed was not of a king size, it was just okay for only two - accommodating even a child could be difficult. Bed was relatively hard too. In short, my room had adequate space for two to stay and store the luggage. However, one of my friend was staying with spouse & child in another room at the other side of the hotel, the room was real cramped and left with no open space to move around. Hence all rooms are not of same size & one must ask for street view room (hopefully they are relatively bigger room). The room and wash room were well maintained with daily room cleaning. Other facilities included effective AC, daily two complementary ½ liters water bottles, limited toiletries in washroom, limited local TV channels etc. The hotel is within the walking distance to shopping malls, star ferry, several Indian restaurants etc., The breakfast had limited spread, repetitive and served only up to 10 am. The staffs were well behaved and responsive. One incidence I would like to narrate, one day I forgot my wristwatch, however the hotel staff, at the time of room cleaning, found the same and kept it on the table, really impressive customer care / honesty. Overall a good stay and shall not hesitate to stay here again and to recommend it to others.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staff and improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Strategic position"

3
07/04/2018

Hotel in the center of kowloon area in Hong Kong. From its position, it is possible to visit the most beautiful place in the area. The hotel is quite old and not so clean. They have no shuttle to/from airport.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve hotel renovation and service in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Centrally located, value for money "

4
22/03/2018

We set out for a vacation to HK-Macau, landed in HK first and stayed in this hotel for 4 nights. The hotel is centrally located and has a bus station right outside the lobby. This place is a 10-15 min walk from Star Ferry pier or you can even take a bus which costs around 5HKD. For those who love shopping the hotel is close to Ladies Market. Staff is very much polite and friendly, we got an early check-in. Initial surprise was the room size...they are small but then considering the location and the fact that HK is one of the most expensive real estate....this should be good enough as it is perfect if its only 2 people in a room. Rooms although small but have a very comfortable bed, wardrobe and a bath tub and a nice view ?? Since me and my wife are vegetarian, this place was just perfect as it was situated at a 5 min walk from Indian restaurants like Tandoori Nights and Ebeneezer's. Departmental stores- Vanguard, CircleK , 7Eleven and located close by. The only problem here was the breakfast. We stayed here for 4 nights...and everyday had the same menu which isn't a great thing to start your day with !!! My only suggestion to them would be to have a rotating menu for breakfast.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staff and improve breakfast items in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Budget hotel in the heart of the city"

4
08/03/2018

We were here for four days and it was a pretty decent stay. The location is the best part as you get everything is at a walkable distance. We are pure vegetarians, hence the breakfast was an issue as they served exactly the same breakfast(though fresh) for 4 days. No change and thats why 4 rating. The rooms are tiny (common in hongkong), but clean and the room service and staff are very good wearing a pleasant smile. If you are vegetarians, you will get many retaurants in 5 min walkable diatance who serve authentic indian food. The bus stop is just outside the hotel so communting is easy if u want to explore the city.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve breakfast items in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Not worth being called Best Western"

1
06/03/2018

Not worth the money at all. Can hear the conversation of the next room guest. Divided only by a very thin wall and a door that does not filter the light. Carpet is old and smelly. Furniture in dire need of replacement. Bed is very uncomfortable---felt like sleeping on an elevated floor. Major upgrading needs to be done.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"BAD, SMALL and SMELLY "

1
27/02/2018

I recommend no one to stay here at all especially room nos 914 these are extremely bad and way too small rooms for 2 people to stay and on top of that carpet smells. Lastly I come to Hong Kong 4 times in a year usually check in time for all hotels is 2:00 PM this is 1st hotel which very rudely told us it's 3:00 pm and it DOESN'T MATTER IF MY BOOKING SAYS 2:00 pm. DONOT STAY HERE I have never come across this small room usually honk kong has small rooms but this is exceptionally small and SMELLY!!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. I will brief our staff and provide training course to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Worst hotel staff is rudest at extreme"

1
21/02/2018

Location is only thing i can talk about central to all places go around in HK And it is the only reason, this hotel is in demand which mistakenly understood by their staff, who thinks that it is customers need to stay in this hotel. Staff is very rude leave alone hospitality and curtosey Front desk staff Mr. derick or something his name is, he thinks customers stays there in free of cost and he is paying for us. Concierge guys are much better than front desk staff. I do not understand which type of attitude these guys trying to show off to the customers. No courtesy no assistance not even bothered of customers requirement. Something like they are providing us the shelter during our visit and we are staying their free of cost. I am so unhappy and never recommend to anyone who is travelling with family Please the front desk is worst than i ever expected in hotel industry.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to brief our staff for improvement. I will provide training course to improve service in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Not like USA BestWestern"

2
08/02/2018

Location is within 8 mins walk to TST MTR. Exit hotel, bear left on Chatham and right on Cameron Rd. It leads right to the station entrance. We made 2 stopover here for 2 nights. First stopover room was horrible. Only 1 outlet (other than the one in bath) in room to charge phone or use waterpot. If you have camera/tablets etc, takes forever. Superior view room was dismal. See photo. Bathroom is tiny. Second stopover, the superior view room was an improvement. View overlook HK museum of history. The rooms were super cold due to the weather. There's no heat control in room. When ask at front desk, was told room has no heat only AC. But they were nice enough to send a room heater and extra blanket. Second Stopover at hotel, requested heater, they said none available but send extra blankets. Breakfast was the same daily, not much selections. If you have to pay, go to the restaurants located left of hotel. Hotel needs major updates. Wifi excellent in lobby and basement (cafe) which is why there's crowds there.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good location, ok room, bad WiFi"

2
30/01/2018

I stayed at the hotel because I was travelling on work. The location is good and central so I could get to my meetings without any hassle. Don't get breakfast from the hotel there are alot of inexpensive eateries around the location including a Starbucks. I only used the room to sleep in - I do agree with the other reviews that the rooms look old and not the best. My room was also smaller than a regular room at the hotel. My biggest disappointment was the WiFi. In the middle of one of the more developed cities in East Asia, the WiFi was horrendous! and for someone looking to catch up on work in the evening or morning it was extremely frustrating! I complained several times however there was no improvement. I had to constantly keep reconnecting to get back online. Next time I would like to stay in another hotel in the area, where this hotel would probably be my last resort.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Disappointing.."

3
29/01/2018

Location is perfect for those who just want to go shopping since it is near major malls howevetmr hotel facilities are disappointing. We stayed in a non smoking area, nut the bathroom really smells like ashtray. Complimentary Breaskfast has limited food to choose from. And the elevators are too small. Hotel personnel are very nice and approachable.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve hotel room renovation in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Location Good, Hotel Meh"

2
23/01/2018

The location of this hotel is pretty prime. The water pressure was good. ...that's about it. The rooms are dated - actually, it was pretty funny so we didn't totally mind. The bed was HORRIBLE - it was the worst sleep throughout my 3 week trip. The room wasn't exactly dirty, but it wasn't the cleanest. Our room was cold - we tried to turn on the heater but it wouldn't turn on - we asked for more blankets...and we were still cold. Honestly, it seemed a bit pricey...next time I'd prefer to stay in a hostel I think.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Old and stale"

2
01/01/2018

This hotel is badly in need of renovation. Which, truth be said, is underway, but it doesn't help yet, and so far only results in some floors being closed, presumably putting pressure on the pricing for the remaining rooms. The reception is decent, and so is the personnel, but that's where the pros end. The air on all living floors is stale, some floors are for smokers, and feel like there's no air to breathe at all. The hotel put my family with two small children on such a smoking floor, WTF?! (they found a way to move us though with no questions asked). The rooms are old, sometimes to the point of decomposing, with a thick layer of dust on windows, and overflowing toilets with stuffed plumbing and feedback into the bathtub, as an icing on the cake. Very noisy, with some rooms only isolated by a thin locked door, and neighbors are a lottery that proved a losing game for us. The breakfast is OK, but it ends early, at 10am, and many guests are refused around that time with perseverance bordering on rudeness; they don't oust those lucky to be let in, but it's little fun to dine in such atmosphere. Holiday time prices were as high as everywhere, that made our experience particularly sour. Not recommended, at least until the renovation is finished.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to brief our staff and improve hotel renovation in near future. Once again, thank you for your precious time to present your opinions. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Worst hotel I've ever been in"

1
28/12/2017

I've been to several best western hotels and so far I've been always satisfied with the service and the rooms. But this best western hotel at kowloon, which was chosen and booked by our travel agent (bad decision, should have checked the reviews first), was by far the worst hotel I've ever been in. The room is very dated, old, dirty and it smells. It lacks lighting and it's very small. Everything is broken and in need of repair. Case in point, the photo I took of the lavatory. I'm only giving this a 1 star rating because of the location (and I can't give a zero). Service at the front desk was very disappointing and didn't really offer any assistance to a request for change of room. They wanted us to pay for an upgrade even when we only wanted to be transferred on the same floor. Lesson learned, never let your agent booked for you and check the reviews first.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to brief our staff and improve hotel renovation in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"The city view is cool"

3
22/12/2017

I was get the toppest floor, access continued the elevator with the manual stairs. Quite difficult of you bring a heavy suitcase. But since the view is cool and reassure that you are in the strategic location at Kowloon, then it was compesite my tiny room and short ceiling.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Mediocre hotel"

3
13/12/2017

Hotel was an easy walk to Nathan Road and had excellent wifi. Staff were friendly and helpful. However this is the smallest hotel room we have ever been in and the shower was extremely skinny. Understand that space is at a premium here in Kowloon. Beds were also very hard but slept okay on them the second night.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Hotel in Heart of City."

3
06/12/2017

Hotel is situated in Heart of City . Though Rooms are small but value for money as is very near to market place and can get connectivity to other places very easily. its OK type of Hotel if you are looking for Budget stay.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to brief our staff. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Not pretty "

2
04/12/2017

I think we were accidentally given the broom cupboard the first night! Bed against the wall so we had to climb over each other to get out. Kept curtains shut so we didn't have to look out on the filthy air conditioning units. Gave us a different room for the rest of our stay. Small, but at least we could walk round the bed. The reading lights were fixed by our last day. Fairly clean. Bed hard. Bath with shower over. Beware the bottles of water and nuts etc left out on the counters are not free. Feel they should have been in the fridge as a warning. Breakfast ok. Evening meal in Pasta Kitchen not good. Also a warning if you have impressionable youngsters with you. The prints in this restaurant, of ladies in various forms of attire, I found quite disturbing. Kettle in room. A mention for Chris on front desk. Very helpful.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"No such thing as NON SMOKING"

2
30/11/2017

The three rooms they changed us to all had been smoked in! Not a bad location but taxi to everything. Hotel staff was nice. Superior room is like a closet. They did upgrade us to an executive room which is a bit bigger with a nice view of the city. There is a airport shuttle from the Park Hotel right down the street that begins at 6am or 6:30am every day.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Average "

3
04/11/2017

I stayed for three nights. There was a lot of noise from other rooms, and everything in my room was old and worn out. There was quite a bit of dust at some spots. Considering the lack of space in HK and the price, I think it is OK for a few nights. The staff is professional, although kind of unfriendly.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback to improve hotel renovation in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great location"

4
29/10/2017

The hotel is well located near restaurants and shopping areas. It is near the metro station and the bus stop. It was walking distance to the Hong Kong Observatory. The staff were very friendly and helpful and speak fluent english. The rooms are nice and spacious with good amenities. I was on the 17th floor so had a nice view.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staffs and ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Excellent Location, Clean and comfortable."

4
22/10/2017

Seriously, i sometimes wonder what people want from a Hotel. This is a Best Western Hotel, so part of a chain. It is situated in one of the most densely packed areas in the world, and people complain about small rooms. We had room 1506 on the 15th floor, which was a corner room,. it had a king size bed, en suite bathroom with bath and shower, and air conditioning, Fridge etc. The view was of skyscrapers (surprise!!) and the Natural History and Science museums, which are 2 minutes away. When i am visiting a place i want my Hotel to be a comfortable place to sleep, wash and dress so i can go out. This Hotel has no swimming Pool or gym. It does have a good buffet breakfast and an evening Pasta menu if required. We were happy with our stay at the Hotel The staff were accommodating and friendly, and the Hotel is situated right in the centre of Tsim Sha Tsiu in Kowloon. You can walk out the front door, across the street and in 5 minutes you are on the waterfront looking at one of the most iconic views in the world. The MTR (Hong Kong underground) is 10 minutes away. The cabs are ridiculously cheap ( take a red one from the airport for the central district). In short then, there are certainly better appointed, less tired looking, more expensive Hotels in Hong Kong. But if you want somewhere to sleep, wash and get a good breakfast before venturing into the amazing place that is Hong Kong, this Hotel is fine.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staffs and ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Very Average"

3
22/10/2017

We 3 families with 6 kids (including a 1.5 year old ) stayed twice - 14th to 15th Oct and 19th Oct to 20th Oct. The rooms were small but just enough to fit the extra beds that we had asked in each room. It's a budget hotel almost. Breakfast buffet was just plain and mundane. The staff was very stiff almost bordering rudeness. The staffs (front desk/Guards/room service) can do with a smile badly when talking with guest - understanding that what they are speaking is not easily understandable like probably they found ours. A small patience in hearing out smilingly and solving the problem will go a long way. The only plus point was the location perhaps otherwise it's very plain.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback to improve. I will brief all staffs and provide training to improve in near future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good location ! "

5
06/10/2017

you can go to hotel from the MTR tsim sha tsui station and then take exit D1. the room is more specious you can request for high level for a good view. complete aminities, clean and nice view ?????????

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to encourage our staffs and ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Very Much Average"

2
29/09/2017

Only plus point about selecting this hotel is the location. Other than that there is nothing notable to speak about this place. Rooms are very small, hygiene could have been better.We stayed here for 2 nights last year. Since we required a place to rest overnight and were travelling light with a sack back, we could fit into this room. Otherwise it would either be you or your suitcase in this room.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to improve and ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great location, friendly staff"

4
22/09/2017

The hotel is very centrally located and from my room I could see the harbour inbetween the skyscrapes. Walking distance to the harbour, a lot of restaurants and shops around and just across the street is the bus running to the airport every 20 min from 0600 am. Very friendly staff and a nice welcome with fruits in the room and welcome drink

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great location"

5
06/09/2017

The outlook from outside not too tempting, but the inside quite friendly hotel and very nice staff. Room not too big enough, but good to sleep for a 3 days here. Location very great near the street market also foods around there just walking near by. The most thing is near the Mosque very recommend to stay here, indeed !

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Tiny rooms"

3
04/09/2017

I appreciate that space is a premium in HK but this hotel not only has small rooms but they are also quite dated. The fixtures and fittings leave a lot to be desired. Looks like repairs are done DIY. The staff are friendly and helpful and it is very central and well located but don't book if you're expecting luxury (of any kind). The sign by the lift did make me chuckle. "When" there is a fire not "in case of"!!!!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Centrally located for business and pleasure"

4
03/09/2017

The location is superb as its centrally located in the most busy part of town for shopping and relaxing . Restaurants , malls shops museum and harbour front walk are all at walking distance from the hotel , even at night its very safe to go out alone here as its lighting all the way everywhere and busy till 3 am and clubs or bars or restaurants open all night . The price is acceptable and the service is good . You cant find better location in this central part of town and at this price , so book early .

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Noisy rooms and extremely unpleasant staff"

1
01/09/2017

I can only recommend everybody to stay away from this establishment, until the management and staff is changed. Best Western need also to do something about the room isolation, one can hear everything from inside the hotel, as well as from nearby streets. My stay was dreadful comparing to any previous hotel stay in Hong Kong. The manager didn't want to give me my bill because I booked via hotels.com, If I had the time I would had notified the HK Tourist Authority and report fraud with the local Police. My critic is not about over expectations, it's honestly only about the minimum of service and respect from a brand such as Best Western!

"15 August 2017"

1
21/08/2017

Don't stay here! This is possibly the worst hotel I have ever stayed in. The pictures on the website are deceiving . The rooms were small , dark, and dusty . There was an overwhelming smell of mildew and the peeling wall paper had been badly patched up. The staff were un attentive , unhelpful and at times rude. The wifi doesn't work. Despite its location it wasn't worth the money . My advice is don't do it

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation and service in near future to ensure we offer a better experience for guests in the future. I will brief all Front office staff and provide training to improve. Once again, thank you for your precious time to present your opinions. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Small, clean, and comfortable"

3
17/08/2017

A nice little place on the busy Chatham Rd S within walking distance of many of the local attractions. Not very expensive but with basic amenities. Compared to other countries, the room was surprisingly small, but I think that's a HK thing. It was very clean though and the staff maintained it well. The staff was also helpful when I had questions, and the map they gave me was my lifeline for my whole trip. The bed was comfortable and I had a good time there. The bathroom was basic and had everything I needed - not the fanciest one I've seen, but very generous for the price. The only downside was the very poor WiFi, which kept disconnecting every few minutes. Aside from that, the CityBus A21 from the airport stops right in front of it, and the free shuttle to Kowloon Station is just around the corner.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of WiFi speed in near future to ensure we offer a better experience for guests in future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Bday Weekend 2017"

3
27/07/2017

Location -- pretty good. Right smack center of TST district with ample restaurant choices , shops and walking distance to TST metro station. Even walked all the way to harbor malls... Hotel Bfast -- was ok. Limited choice. Will do. Hotel Ambiance -- so so. Quite dated decor and dark inside the rooms. Small elevators . Overall just ok.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of room renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great Staff! Watch the wifi."

3
11/07/2017

High Speed wifi was pretty much unusable. The staff were courteous and helpful. Room was needing of repairs (cracked/chipped bathtub, detached widgets, dead switches) but were otherwise still functional.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of WiFi speed and room renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Nothing possitive"

2
01/07/2017

Even corner room is very small. Breakfast is poor and restaurant is overcrowded. It is not a restaurant at all, just dining room. Hotel requires full renovation. Big mistake for Best Western Plus brand.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best Western Kowloon"

4
26/06/2017

The hotel is very close to restaurants and shops right in the same block. The Tsim Sha Tsui MTR station is just a walking distance.There is an airport bus right in front of the hotel. Very convenient location.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us for sharing in order to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"One night stop in Honk Kong"

5
22/06/2017

It was great location easy for one night stop from airport. Bus stop nearly in front oif hotel and depaarts on other side of the road. we were not feeling good and they accommodate us a few hours earlier for check in and made our room available.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Low Down on the Best Western Scale"

2
10/06/2017

Subconsciously I have been applying the "Towel Rating" to hotels I visit. This hotel rates 2 out of 10, meaning I can almost see through the worn out material. Looking around the rest of the hotel is the same "Threadbare". The room air conditioning fights a loosing battle against the morning sun that blasts through the aged curtains. The Wi-Fi reaches the room with a strong signal, however its capacity struggles to pass data. Breakfast, discounted to $60HK, is the most meagre affair. Stay one night - only if you must. "Threadbare"

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good for a very short stay"

3
08/06/2017

I booked this hotel online, The location is just 2 metro stops from HK Central, and still u need to walk around 400m; A good tip is that u have a free shuttle bus from central that leaves you in the other side of the street. The rooms are spacious and the wifi works properly, but the beds are hard. i had the chance to visit another Best Western (Harbour View) in HK and it was better, at least for the city views from the rooms and the pool in the rooftop! in price is not much difference.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"One night stay"

3
29/05/2017

Ordered the room via online. Surprisingly, when I checked in the room was very top floow aka roof, but that was OK as long as it looked similar on internet photo. One thing I agree with fellow travelers, their reception was "little bit" slow. Overall OK to stay, location is good.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best western hotel - photo report"

3
23/05/2017

I booked this hotel for one night because this hotel is on excellent location... not so far from the metro station and all around the hotel are a lot of caffe bars... not so small room, but furniture is very old... if your neighbors are in room near yours you can hear them clearly... breakfast is good...

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements such as room renovation and hotel facilities in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Pretty good location, very old hotel"

2
23/05/2017

This hotel takes you back about 30 years in time... The rooms are very old and small. I just stayed here for 1 night so it wasn't too bad. Had a room at the top floor and had to take the stairs to get from the elevator's last stop to the top floor (1 floor difference).

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Is this a 4 star hotel?"

1
16/05/2017

I wonder if this is a 4 star hotel as it was rated at Agoda and when I'm checking I saw a group of Indian, believe that they are from tour. The lobby was packed. And I waited for 1-2 hours for my check-in !! Fineeee.. after checking in, I open the room door. Unpack my 2 large luggage and basically I couldn't walk in the room. So decided to keep one of the luggage and put them into wardrobe. Guess what? The luggage couldn't fit in to their wardrobe. Can you believe it? Ok never mind. I found 6 empty bottles lying on the floor hiding behind the curtain. You guys took so long for me to check-in, is this like what you said? Cleaning up the room? The room is real small, the curtain is damn dusty. The lighting is horrible. The bath-tub, looks dirty! The toilet is small.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation and service standard in near future. I will brief staffs and provide the training course to improve. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good location, old hotel"

3
26/04/2017

The hotel has a good location, near a bus stop and a couple of blocks of Victoria Harbour and the avenue of the stars. However, the hotel was old, the beds were unconfortable and we run out of water for a while. It's not a 4* hotel and for $140 for a double it's not worthy. The wifi was ok and the people were very kind, as they helped us to find restaurants in the area. The breakfast was cheap and simple.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good Location vs Antiquity "

3
16/04/2017

The room and hotel in general is quite old, need a remodeling. The air extractor in my room didn't work and through it an strong and disgusting cigarette smell was transfered maybe from other room. The location is good, near to the Avenue of Stars and Metro Station. The personnel in reception is attentive and helpful.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good location but not that good in everything else"

3
13/04/2017

Good location but everything is rundown and old. Poor a/c and weak water pressure. Small room and kind of having a unique smell. Price is not that cheap, I guess the location matters more. Kind of disappointed but for 2 nights, that is still ok.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation and service standard in near future. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Nice location.. that's about it"

1
11/04/2017

Had to book a hotel in Tsim Sha Tsui last minute and this was the only option for our group size. I have nothing good to say about the experience. I knew what I was getting into by reading the reviews but one still hoped businesses would underpromise/overdeliver. Rooms were small, old, smelly, paint was peeling off, elevator took forever to get to us on the 11th floor, etc.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation and service standard in near future. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Terrible experience - very disappointing"

1
11/04/2017

The room was unacceptably small, with damp walls and paint peeling. There was little assistance from management - and still no refund/compensation for an exceptionally poor experience. For the same price you can find much better options in Kowloon.

RickyW123, Manager at Best Western Plus Hotel le 18, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements in near future. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best western plus should be best western MINUS MINUS MINUS"

1
07/04/2017

We have been to over 65 countries and this was 2nd WORST room we have ever had. The room was so small you would have to go out side to change your mind. They said that this was a deluxe room, The carpet was patched (not even the same color) their were 3 of us and they didn't even leave us enough towels, the drapes would not even shut tight. I had to check for bugs ever time I got into and out of my bed. The bell captain service was no where to be found when the taxi dropped us off. We travel with cash and debit cards we had just paid over $400 and because we didn't have a credit card they came to our room and cleaned out our fridge so we would not steal anything. I am not sure if we have stayed at a Best Western before but SURE will be the last...The staff is less than helpful , you can have you hands full and they won't even get the door.Them taking everything out of our fridge put me over the edge. Make sure you wear your slippers.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation in near future. I will brief our staff and provide training to improve. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good Location! but feels old and smelly"

2
03/04/2017

Good Location. Walking distance to shops and restaurants. Airport Bus(A21) and bus from ferry station stops right beside hotel. Requested for early checkin and was not accomodated. Room was outdated, dark, small, and old. Needs improvements. Lift/Elevator was smaller!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great location and were given an early checki in which was good"

3
31/03/2017

As I said good location however rooms sirconditioning didn't work nor did the lights above the bed and as the rest of the lighting was poor you could not read. The doona was very thin and old. Rang to get an extra blanket and we were delivered two single doonas that were discoloured and smelt of stale smoke. Staff friendly. Restaurant only ok. Would not use again. Rooms not sound proof.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel renovation to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"A bit tired"

3
21/11/2016

The hotel is in a great location, with many shops and restaurants nearby. The good points are 1) location 2) price 3) good shower 4) fridge and cable t.v. Provided 5) friendly staff 6) good Wi fi The bad points are 1) very dated decoration, and furniture 2) rooms quite small 3) very hard bed 4) tiny bath towels Hong Kong is expensive, and we got a 5 star hotel in Macau with every amenity for the same price, but if you're on a budget, and only need a clean bed, this place is okay.

"Comfortable, clean, great location "

4
16/11/2016

A well located, clean, well equipped hotel. It's a small room 1703, with kettle and bottled water supplied. Fridge, a/c... the bed - king size, was the hardest bed I have ever slept on, but ample pillows and blankets, They have about 8 genuine non smoking floors, but sadly the elevators seem to be smoking.. god knows why. It's a good location, about 700m to several mrt stations, tst, tst east Staff are very responsive!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to staff in order to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"WELL PRICED HOTEL IN A GOOD LOCATION"

3
11/11/2016

The hotel is undergoing renovations, previously known as the Ramada. Situated on Chatham Rd which is very busy so public transport is constant. The staff showed professionalism and the Concierge very attentive.Located out of the High Dollar Nathan Rd but a short walk to get there. We found that the shopping was good in Granville and Mody Rd areas. Australian food is hard to find apart from the golden arches and the American chicken establishments. Altho there are two steakhouses within walking distance across the park heading towards the harbour. The breakfasts were basic cereal scramble toast etc. together with Asian dishes. The staff here were helpful. The room was a superior room with queen bed. But this was disappointing the room was spacious and overlooked the park gardens which was great. the bathroom with bath was quite roomy tea and coffee facilities mini bar which was never replaced with drink and the teabags and sugar the same I had to ask the cleaner to top it up. On arrival to the 15th floor we came out of the lift to a hall with scented room freshener in the wall. We opened our room door to be met with a smell of stale cigerettes even tho we asked for a none smoking room. Which it was, unfortunatley the smell was being vented through the airconditioning. We talked with reception and said we had asked for a queen bed only to have a small double. We were told that all the beds are the same. So moving was not going to be an option. We later found out that they could have put two singles together but that was when we were leaving. Look dont get me wrong this hotel is not Fancy, but the price reflects that and we are not into bright lights and glitter, and they are undergoing changes lets hope they will be new furnishings to cater for large people who are used to large beds.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to improve in order to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Great hotel in Tsim Sha Tsui"

4
10/11/2016

The reception and concierge staff are courteous and helpful. Hotel is across street from the HK Museum of History and close to plenty of restaurants that serve a variety of cuisines. Traveling to and from the airport is convenient on the A21 bus. The room is spacious by HK standard. There is space to put 2 large luggage and a large duffel bag. I am fond of the decor. I like the old style nightstand on each side of the bed that comes with a reading light. They add an antique taste to the room. We stayed for 9 nights and enjoyed our stay. The hotel can do better in a few areas: vacuum the room more often, clear clogged drains in the bath tub and remove worn towels from circulation. I found a towel that had holes in it and told the housekeeper to remove it but it came back to our rack again a week later...Overall, it is a very good hotel and we will definitely come back!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Old Hotel Near Bangkok Airport Rail"

3
06/11/2016

The location of the hotel is very convenient if one has to take the train to and from the airport. Only 5 minutes walk. Due to high occupancy the hotel does not accept early check in. You have to wait until 2 pm to get into your room. Should you want to leave your luggage so you can go shopping in Pratunam Market you can deposit with the bell service free of charge. The hotel facilities are old but acceptable.

"A good hotel in the heart of the city"

4
02/11/2016

It's a good property located in the heart of the city. Rooms are spacious and neat, and the staff are courteous and prompt. It's an ideal place for holidayers, because of the proximity to shopping centres and food courts.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to staff in order to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"5 days in Hong Kong "

3
31/10/2016

Hotel is a bit run down and rooms are very small but the beds are comfortable. Only 1 usable power point in the room so bring a power board. Breakfast simple but ok for 60 hk. In the Center of kowloon so position is good. Beware of Gray line tours we had a bad experience. Good bar just outside the rear entrance down alley. Hotel has good internet speed (free) Would stay again.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to staff in order to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Average"

3
30/10/2016

Location: Very good (in terms of food and shopping) Cleanliness: So so, even wonder if they change bed sheets Staff: Was quite helpful, can speak English Price: You get what you paid for, do not expect too much

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the constant training to staff in order to maintain professional service. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"No...!"

1
29/10/2016

It's a No ever again for me! Tiny rooms, found several super friendly pets / insects in the rooms and corridors. You can barely squeeze into the bathroom. Location is convenient, but there are plenty of better hotels in the neighborhood... But hey, if you don't care about the cockroaches, old furniture and kind of a hostel feeling it gives you, and if you only care about the location, then go for it!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff and provide training to improve. Once again, thank you for your precious time to present your comments. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Do not be fooled"

1
23/10/2016

It isnt what it looks like. Poor front desk staff service and standards. There are better options such as Accor group which ensures that the standards are maintained. The rates here are not as cheap as they look and if you look around you can get a better value for dollar

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff and provide training to improve. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"2* hotel"

2
14/10/2016

This hotel is not very good, it is old & rather stuffy & in need of a reno. The staff are mostly very helpful & the restaurant is good. This is a very busy location, some may enjoy that but personally I prefer around the harbour where it is more open & spacious. We arrived at 7am & were given a room that is little used, more a flea hole than a room, I asked for a move & they obliged by 10am to a room that was adequate. Would I stay here again, no.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff and provide training to improve room assignment. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Most unprofessional attitute and rude behavior of the staff"

1
06/10/2016

Me with my friend checked into this hotel at about 01.00 am on 02nd of October'2016 just for the night after travelling from Seoul, We had booked a twin room for us through a travel agent. Much to a surprise we were given a single bed room with one single bed for the two of us. When we asked the duty manager, Mr. Nelson to give us a twin bedded room, very rudely he told us that there are no rooms available. We contacted our travel agent who spoke to him, then Mr. Nelson tells us that one of his guests is checking out ( At 2.00 am) and he would take one hour to clean the room and then he will change the room. We said it is fine. and then within 5 mins, he gives us the key of the other room. I am surprised, the guest check out and cleaning took just 5 minutes. By the time we slept it was already 3am and we had to check out by 8 am the next day. Is this Customer service. We paid for the twin room so then y cheat. also, Mr. Nelson appeared to be drunk on duty. I request the management not to keep drunk staff specially during the night to inconveinience customers.We come to the hotel to relax after a hard day at work not to deal with such unprofessional duty managers like Mr. Nelson. I would never ever recommend this hotel to any one.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff and provide training to improve room assignment, case handling and staff attitude. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Excellent location but horrible breakfast"

3
04/10/2016

The hotel is ok. The location is unbeatable. Everything is nearby in walk-able distance. Breakfast is the same boring items everyday. They never change it and the minute the clock ticks 10 they start taking the items inside even when the guests are eating which is really rude.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief the staff and provide the training to improve. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon Delete Response

"Excellent location, poor amenities and comfort level"

2
28/09/2016

We stayed 9 nights in Hong Kong in this hotel. The location cannot be beaten as it is close to the busy Kowloon shopping areas and public transport. The hotel itself is in need of an upgrade and the comfort level is poor. We had difficulty getting hot water at times having to run the water for 15 minutes to eventually turn warm. The rooms are old and in poor condition. The beds are rock hard. Staff are pleasant. The breakfast was very good and priced well. We moved rooms soon after checking in an attempt to improve our situation but all rooms provide a similar comfort level. We had friends stay twice for short periods whilst we were in the hotel and their rooms were the same. There are no facilities such as pool or gym. I would only recommend a short stay if you want best location otherwise there would be better alternatives for the money spent. Not certain this is a 3.5 star hotel.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief all staff and provide more training course in order to maintain the professional service. Also, hotel have some room renovation progress in near future to improve hotel hardware. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon Delete Response

"Good hotel and really good staff"

5
26/09/2016

Good hotel with really good staff we really appreciate the hotel for giving us early check in at 12 as we came from overnight journey extremely tired. We come to Hong Kong almost 3 times a year since last 7 years no hotel offers early in big thank you to the staff. Rooms were ok not to big not to small but extremely clean. Location of the hotel is excellent near subway and close to restaurants etc yes the hotel looks a little old but that is completely taken by the services offered by the staff.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Ideal location but rooms could use some renovation"

3
25/09/2016

Any accommodation in Hong Kong is not dirt cheap. I'm glad that my friends told me this before my trip. This somehow set my expectation for my stay at Best Western Plus Hotel Kowloon in Tsim Sha Tsui. It was my friends, who've been to HKG a lot of times already, that chose this hotel for our weekend stay. They also got our rooms at a bargain price but the main motivation why we were booked here was the fact that the hotel is located very near popular tourist sites, MTR stations and shopping districts in TST. We stayed at a non-smoking small twin bed room equipped with the usual basic amenities. I didn't mind the vintage room furnishings or the fact that the elevator and hallways reeked of second hand smoke as we only stayed here to sleep after a long day elsewhere. Lobby staffs could speak in English but could use some extra courtesy lessons to greet incoming tourists and hotel guests. Having said that, I am not sure how much of Ramada Hotel Kowloon, especially in terms of its interiors and brand of hospitality, was retained after Best Western Plus acquired the property. Maybe then it's high time to do some room renovations to make the property more competitive and more cozy perhaps in the future.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I will brief all staff and provide more training course in order to improve the professional service. Also, hotel have some room renovation progress in near future to improve hotel hardware. Once again, thank you for your precious time to present your opinions and we look forward to serve you in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best Western Plus Hotel in Tsim Sha Tsui, Kowloon, Hong Kong"

4
24/09/2016

Best Western Plus Hotel is conveniently located near the TST East, close to restaurants and a 5 minute walk to a subway station. The room is good size with a refrigerator and a tea maker and 2 complimentary bottles of water daily. It is a good value hotel for its location even though it needs to be updated in its decorations.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. We are looking forward to serve you soon. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Definitely not an 4 star Hotel,but OK"

3
22/09/2016

During my last visit to Hongkong few days back,i stayed at Best western Plus Kawloon for 4 nights which was arranged by our business associate.It was my 5th visit to HK, and my previous stays were at Langham palace,Bishop lee international,Island pacific.But this time,i little dissapointed in terms of stay.Rooms were small and old.But hving basic aminites.Bed was hard.Basic room decoration.Rude customer service.I asked for an umbrella,as it was raining there,but the concoraige person refused us,that to not in a polite manner. Regarding brakefast,there were not much option.But considering 60hkd ,its ok. The best part of this hotel is its location.Very well located. Overall its an ok type hotel to hv a sound sleep in the night.Dont expect much from it.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations of hotel hardware. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. I will brief all staff and provide training to improve. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"WORST SO-CALLED HOTEL"

1
20/09/2016

Ok, so I was in Prudential Hotel for 3 days for a very nice price then had to change hotel into this joke ... Staff are very inefficient and unfriendly, except for the tourist guide in the morning time who really helped us during our stay, house keepers were so rude, not working good so our room were so so SOOOO DIRTY ! I found blood spots on the sheet although of how many times we asked them to change it, serving with too much anger and rudeness!! Just be aware of this hotel and don't put your money on it ! DON'T!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations of hotel hardware. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. I will brief all service staff and provide training to improve. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Find another Hotel"

2
17/09/2016

First, lets just say this is the ONLY hotel that I have ever seen using a pencil and paper to make a "COPY" of your credit card. The rooms were dirty, the management rude to put it politely and the beds... uncomfortable as a coach seat on an airplane... ignore the pictures and the website - the REAL picture is not worth describing.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations of hotel hardware. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. I will brief all staff and provide training to improve. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Eh"

2
17/09/2016

The staff here is good (although not great) and the location is ideal. It is a short walk away from avenue of the stars and Victoria harbor. And there are restaurants all around you! My boyfriend and I ate & drank conveniently nearby the hotel. However, the room was old.. The lighting was dim. Bathroom was small. Made it difficult for me to find a good place to do my makeup. My boyfriend and I booked one double bed, but what we got was two twin beds pushed together. Mattress was pretty hard so having two combined ones made it even more uncomfortable for a couple to share. Although it was not expensive, we could have paid the same price for a better room elsewhere. Their currency exchange is only for guests making larger exchanges. I couldn't exchange $20USD, the minimum was $100. It was my last morning there and I just needed some money for breakfast so that's a little disappointing.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Ms. Linda, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Good position in need of TLC"

3
12/09/2016

This hotel is well located in Kowloon and easy access for airport buses and a short walk to the ferry terminal. When I booked it , it was the Ramada now the best western! The reception is still nice and well maintained. The room however need TLC and serious scrabbling . I booked a superior room and the walls are dirty and bathroom has mould! It maybe early stage in the hand over! The bed mattress is very hard for westerners I feel also . Staff are professional and helpful. Breakfast was included in my package and was ok but nothing spectacular! Don't go after 10am as everything will be remove from the buffet.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. We are looking forward to serve you soon. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"BAD MANAGEMENT & CUSTOMER SERVICE"

1
12/09/2016

I've booked this hotel with 2 standard room, and contacted sales manager, Fiona before she promised for 1 of the extra bed with HKD 200 /per night's price, after few days i made the booking via other channel, i contact again hotel front desk, named Oscar or someone which name with'O' to confirm my reservation and to remind again the extra bed. Then the funniest thing happen, the extra bed price change to HKD 440 and they tell me because I don't book directly with them, so, I check the official rate 1 DOUBLE BED - HKD 2000+ 2 DOUBLE BED ROOM - HKD3400+ And the online agent price that i booked is almost same price with the double bed room, the price for extra bed HKD 440/per night = 1 double bed + extra bed = HKD 3300++ WHY DON'T I BOOK 2 DOUBLE BED ROOM INSTEAD TO PAY THE UNREASONABLE PRICE WITH THIS. A very gentle reminder for you guys in case you ruin your Hong Kong trip for these 'profesional' management without 4 star service but collect 4 star price.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Ms Lee, Thank you for valuable comment regarding your two advance reservation made with arriving date 21-24 September for 3 nights stay. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Since your reservation was made with different booking source and different people to handle, it made the confusion that we understood. I will brief our staff and travel agent staff to handle efficiency and provide training to improve. Finally, please accept our sincere apology and we are looking forward to serve your guest soon. Once again, thank you for your precious time to present your opinions so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Rundown"

1
11/09/2016

Had to extend stay in Hongkong so moved from holiday inn golden mile to this hotel. ABSOLUTELY RUNDOWN DONT STAY HERE EVERYTHING IS OLD AND MORE IMPORTANTLY DIRTY EVEN THE BEDDING IS A MESS. We moved away the next day to METROPARK MONGKOK for the same price and were delighted with the newly renovated rooms very clean and next to night market, ladies market and sneaker street, my advice go there.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations of hotel hardware. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Best location"

4
07/09/2016

The property is nice, full marks for the location. The buffet breakfast is good. The rooms are a bit small compared to other hotels in other cities. The staff is courteous, overall a good experience, will not mind staying there again.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. We are looking forward to serve you soon. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"DO NOT STAY!!!"

1
30/08/2016

This hotel was a joke, great location is all this hotel has to offer. Was placed in a smoking room without any notice. Next visit to Hong Kong will not be staying here. This is truly a last minute hotel. Trust and believe they will have space!!!!

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. If I can provide any assistance in future, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Prime location, room ends where it begins, perfect for no frills!"

3
30/08/2016

First off, the location of the hotel is FANTASTIC. Being able to walk to the Victoria Harbour or shop at Nathan Road was a treat. Obviously in a city like HK, space is a constraint. This hotel reflects the lack in space. The room is incredibly small and the beds are hard. The bathroom is just enough to stand in. My cousin who is 6"4, struggled considerably more then me. But to be honest, you get used to it eventually. Plus the place is very clean and hygienic. To sum up, if you want to use it as a bed to crash and explore the city - go right ahead! Not suitable if you want to spend time in the room or with family.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and we look forward to serve you soon in near future so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Basic and not expected "

3
29/08/2016

This is certainly not a 4 star hotel. Would rate it a basic 2.1/2 - 3 stars at most. When we arrived we went into the toilets of the hotel where the whole floor smelt so bad Like extreme air freshener that was awful literally had to cover my nose while using the toilet and do everything 1 handed. The staff were friendly enough, the bell boys being friendliest. The room was basic and small, it was okay for us but the bed was very small and hard with the pillows being like laying on bricks. It had English tv which was a bonus & the cleaners did a good join cleaning. there was always a few small insects coming out of the sinks but can imagine they can't be helped with the country. Overall, it is an ok hotel but very basic and wouldn't go to expect much.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Deceptive"

3
26/08/2016

Stayed for two nights in Room 1401. The room is old. But to be fair, it was reasonably clean and it smelled ok. It is however sad to experience a "Best Western" property in such a mediocre state. The name Best Western Plus just makes it worse I feel that the property is overpriced for the condition of the room. Good location. Near exits P1, P2, and P3 of the East Tsim Sha Tsui MTR station. And near the East Tsim Sha Tsui bus terminus. The Science and History Museums are nearby. So is Knutsford Terrace and a whole range of restaurants in the streets around the hotel.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Accommodation"

3
17/08/2016

Not upto the standard of a 4-5 star hotel, very cramped rooms (which is in all HKG hotels) Reception pathetic, took lot of time. Staff seemed to be bit restless may be short staffed. Prime location in Kowloon. Can visit nearby places with ease. all transportation easily approachable. All kind of restaurants are in close proximity. House keeping good, neat & clean. Coffee shop no options for breakfast, limited stuff cannot even call it a breakfast.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Once again, thank you for your precious time to present your comments. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Help I need a makeover"

1
10/08/2016

Old dated and needs a good clean up Just arrived and ready to leave but here for 3 days. Rooms are very small and dark with bad lighting. Asked to change rooms to be told this is the "best" one. Checked out this morning 2 days early. They then said to us that they have one renovated room. Too late we have moved round the corner to an absolutely fab hotel

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Ms. Brenda Satill Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions. I will brief all staff and provide training to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Old place with good view"

3
29/07/2016

Overall hotel is good, let me start with good points: 1)location,just few minutes walk from Hollywood actor's garden (we're very happy finally to see and discover Bruce Lee's statue) 2) room is spacious for HK standard 3) room rate was affordable with breakfast for 2 person. The bad side is the age of hotel and it's never been renovated I guess from when it started to operate, the cleanliness was bad( we found hair in a buthtub), the breakfast is ok (still you can find all you need for breakfast).

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for your precious time to present your opinions and I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Last Minute Booking"

3
24/07/2016

Stayed here for 2 nights. had to book this one as the other regular brand of hotel i book was fully booked. The checkin staff said i was upgraded to higher room category but the room was way too small. House keeping staff on the other hand was good when i asked for extra water and other amenities. Breakfast Area was again limited with space as well as food service table. Overall this Hotel was not upto the mark.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our Hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. Once again, thank you for your precious time to present your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Functional "

3
22/07/2016

Just stayed here for 3 nights. Location is fairly central & user friendly - <10mins walk to Kowloon park (well worth a walk around for an hour) & a couple of big shopping centres. Only about 15mins walk from here to the harbour for access to Hong Kong Island. Room was tiny, but clean & did the job fine for somewhere to get your head down. Small safe included for valuables (free) shower mediocre, toilet seat wobbly, hair dryer not functioning... Don't expect any English channels (except 1 news channel) on the TV if you want that available. Breakfast was included, good mix of foods available & never too busy in the cafe. However, it would only seat about 40 people maximum, so suspect we were lucky to always get a seat straight off. Worth noting we booked this as The Ramada & it has changed hands back in March (to Best Western) which may cause some confusion with reviews, and did with us when we landed there after 20+ hrs travelling & though taxi had dropped us at the wrong place...! It did it's job as somewhere to crash. However, given the huge amount of hotels available in Hong Kong, unless this was by far as price leader I would look to book else where.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements of hotel facilities. I will brief all staff and provide training to improve service. For the time being, thank you for precious time to present your opinions for our hotel renovation improvement in future. Once again, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Nice view if Vistoria harbour"

4
18/07/2016

I was satisfied with my stay, the room is complete with ammenities, its clean and there are lots of restaurants that you can find outside the hotel. It is easy to find for the first timers who are going to Hongkong.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for selecting Best Western Plus Hotel Kowloon and we are looking forward to see you again soon. If I can be of assistance in the future, please don't hesitate to contact us directly . Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Worst hotel ever"

1
17/07/2016

Not even worth 1 star. Small, outdated, stained sheets, towels had holes in them. Had to get in and out of bed from the bottom. Only 1 can fit in bathroom at once. Safe didn't work. Jug but no powerpoint. Lifts took ages. Peeling wallpaper. Don't stay.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff and provide training to improve. Once again, thank you for your precious time to present your opinions. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"3 reasons to book this hotel"

4
13/07/2016

1/ good location (near subway and the harbor) 2/ cheap 3/ good service It's quite a good place to stay in HK. In comparison to others. Good service, friendly staff. The only thing is a door to another room. The noise from the other room was going through this door

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for selecting Best Western Plus Hotel Kowloon and we are looking forward to see you again soon. If I can be of assistance in the future, please don't hesitate to contact us directly . Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Rooms are on the small size but ok, if brekafast is included I would give a 4 star"

3
08/07/2016

Checked in to the hotel, thought breakfast is included like other reviewers mentioned, but saw a sign on the checkin desk and said it is HKD60, a little disappointed since it didn't mention anything about that on the best western's website. At check in the agent did advise about the construction between 9am and 6pm, so other reviewers shouldn't complain about that. Room is on the small side in a L shape. There is a partially stocked mini bar, only 2 bottles of the Vita water is free. Wifi is ok, it stopped working the next day around 10am, call and ask was told it just changed to a different password, it is rather strange they changed it at 10am since check out time is 12pm, should have advised guests about that at checkin. Staff are polite and courteous (Best Western Plus Hong Kong should learn something from them). Even though I was told my rate doesn't include breakfast, but I checked out the nearby eateries breakfast generally cost HKD$30-40, I decided to pay the HKD$60 to have the breakfast buffet in the hotel instead. It is actually a decent buffet breakfast. Breakfast is downstairs at the basement in a rather small room. Hot items: sausages, ham, scramble eggs, hard boiled eggs (but no sunny side up eggs as pictured in the ad by the front desk), baked beans, samosa, spring roll, fried rice, congee with minced pork, bread. Cold items: cereal, salad, yogurt, cut fruits, pour your own coffee, tea, apple juice, orange juice. All in all, not bad for the price I paid, just wish the breakfast is free like the best western in the US, and the hotel website should mention it.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Sir, Thank you for valuable comment regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for selecting Best Western Plus Hotel Kowloon and we are looking forward to see you again soon. If I can be of assistance in the future, please don't hesitate to contact us directly . Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Just not good enough"

2
28/06/2016

Morning starts with drilling over your head as the hotel is renovating.We were not able to get a single day of good sleep due to non stop drilling. Get a headache medicine before you check in. Staff is couteous but nothing too great. Room size depends upon your choice and budget. We spent days in two different types of room : one smaller than a usual bathroom and other was spacious. Location is good but there are many other hotels in the locality. No exhaust in the bathrooms : imagine !!. Hotel is old. Not sure whether we will come here again.

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Mr. Nishant S Thank you for valuable comment regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations and our hotel renovation. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief all staff to provide any assistance during the our hotel renovation improvement. Once again, please accept our sincere apology. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience in future. If I can provide any assistance, please don't hesitate to contact us directly. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Nice hotel next to the MTR"

4
28/06/2016

Small room (as you know that in Hong Kong land is really expensive) and also nice bed, comfortable and they will clean your room every day. Next to MTR and easy to find any kind of restaurant next to the hotel. But mostly you'll be able to see many of Korean restaurant next to the hotel (I don't know why).

RickyW123, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Ms. Marry S Thank you for valuable comment regarding your recent stay at our hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Once again, thank you for your precious time to present your valuable comment, we are looking forward to serve and welcome back you soon. If I can be of assistance in the future, please don't hesitate to contact me. Your sincerely, Ricky Wu Hotel Manager Best Western Plus Hotel Kowloon

"Adequate"

3
11/06/2016

Good location for shopping. Rooms are dark but clean. Pillows are to fluppy for my taste. The staff are really helpful. Will stay here again if I'm back in Hong Kong for a shopping trip. Elevators are small but that's Hong Kong. Walking distance to great shopping.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Mr. Hilton T Thank you for valuable comment regarding your recent stay at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again, thank you for selecting Best Western Plus Hotel Kowloon and we look forward to serve you soon. If I can provide any assistance, please don't hesitate to contact us directly. Yours sincerely, Ricky Wu Hotel Manager

"Make me up or you can go go!"

2
29/05/2016

We booked this hotel because of it's location and because of the good price we were offered. The location was fabulous and the A21 bus we took from the airport stopped right outside and only cost R66 rand per person complete with Wi-Fi on-board for the hour long trip! The room we were allocated however was horrible - really small and the bed wasn't even queen sized, let alone a king. The fittings and décor were dated and things like bedside lamps didn't work. There was no view as the windows above the bed were high and covered by old curtains. These are all excusable factors for me, however cleanliness is not. The room was dirty - dark hair all over and stains of the carpet and soft furnishings.The bathroom had blood splashed on the toilet stand and more grunge around the edges of the bath and basin...not lovely! Towels were the smallest bath towel size I have ever seen.The staff were great, but this alone does not a good stay make. The rooms would need a makeover before we considered staying here again.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Karen F Thank you for staying at Best Western Plus Hotel Kowloon. We appreciate for your comments which we always look for improvement. Beside the standard room available, we also offer other room category such as Executive King or Executive Suite which room size is twice the size of standard room. Different stage of improvement is on its way to ensure to meet guest expectations We look forward to have you stay with us again Sincerely, Kelvin Tse Room Division Manager

"Old but well-maintained"

4
26/05/2016

Being an old hotel has its advantages like the room is bigger compared to other rooms in HK. It's conveniently situated where you can easily ride taxis and buses. Train station is walking distance away. There are many restaurants to choose from nearby so you don't have to walk far. Ask the staff and they will advise the best ones for reasonable price. The staff are helpful and easy to talk to. Although the building is old, efforts to update it can be clearly seen like with the new television, bathroom fixtures and probably the bed, too. Our room looked well maintained. I just hope they have more variety in the breakfast food. We had three same menu for all three mornings that we were there. We still had fun and will recommend it to others.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Hazel B Thank you for staying at Best Western Plus Hotel Kowloon and share your valuable comments with other travelers. The location of the hotel is indeed prime and only minutes walking distance to nearby transportation and shopping malls. We will for sure to share your comments with staff to keep up the service. We look forward to have you return to us in short distance future Sincerely, Kelvin Tse Room Division Manager

"Past it's Best Before date"

2
24/05/2016

Staff were keen and polite. Rooms were really showing their age. Bathroom was very small and had to close the door or climb over the toilet to get to the shower bath. Breakfast in basement was extremely cold. Funny to see those in the know turning up in coats after their first morning.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Pete H Thank you for staying at Best Western Plus Hotel Kowloon and be able to share your valuable comments with other travelers. We appreciate your feedback as we continue to seek for improvements. Beside the Superior Room available, we also offer Executive Room or Suites which the room is larger in size, high floor and overlooking the city. Your kind words will be shared with the team to keep up the service. The hotel is on going different stages of improvement to ensure guest are satisfied upon departure. We look forward to have you stay with us again in future Sincerely, Kelvin Tse Room Division Manager

"Outdated hotel, throwback to the 80s!"

3
22/05/2016

Staying at this hotel is like a time portal, going back to the 80s with outdated interiors! As with other old hotels in Hong Kong because of limited space, the rooms are small. We stayed in the 18th floor and the room looks rather dark and outdated. The old aircon still works pretty well and I didn't have any problem with the beds. All the reading lamps on top of the bed weren't working, I think they've broken for some quite long time and the staff didn't even bother to replace or fix them. The elevators are small, quite slow and the doors are dangerously fast. Note that if you're staying on the 18th floor the elevators don't come up there (you need to take the stair on level 17). Location is relatively good with 5-10 min walking to both Tsim Sha Tsui and East Tsim Sha Tsui MTR stations. There is a bus stop in front of the hotel's entrance. Some restaurants can be found along Chatham Road South, as well as some night bars in Hart Avenue. The whole hotel should be upgraded. Wouldn't stay here again.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear IvanAdita96 Thank you for staying at Best Western Plus Hotel kowloon and share your valuable comments with other travelers. The reading lamp on 18th floor have been thoroughly checked with positive result, however we notice the switch on button is actually on the cabinet next to the bed which is maybe hard to find. We will encourage staff to give more information of the room upon check in. There is no elevator on 18th floor, however the rooms on 18th floor are more valuable as it is the top floor with view overseeing the city and certain room with partial harbor view. The location of the hotel is indeed prime, located conveniently near subway station and minutes away from local shopping malls. We aim to deliver services up to guest expectation and upgrades in room are in discussion We look forward to have you stay with us again Sincerely, Kelvin Tse Room Division Manager

"Old and dark"

2
20/05/2016

The bed was as hard as a wooden floor, making it impossible to have a good rest. the corridor was dark, the room was dark, not enough lighting, old brown carpet didn't help. would not return or recommend it to any one.

Kelvin T, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Kim H Thank you for staying at Best Western Plus Hotel Kowloon and share your valuable comments with other travelers. Rest assured your comments will be shared with the team and brought up to management for improvement. Matter of fact, certain room mattress have already been replaced and we are processing the next phase in short period of time. The curtains in room can actually slide open for allowing natural light inside the room, hence surrounding of the hotel does not partial building blocking its view which the room is bright. We do appreciate for your comments and will keep up the service standard. Once again, thank you for your comments and look forward to have you stay with us again Sincerely, Kelvin Tse Room Division Manager

"BED BUGS!!!"

2
15/05/2016

We stayed for 4 days with my family in April. We dont expect to see fancy things in this hotel. Our travel agent looked for a reasonable rate that we could stay and this is what we got. Ok, fine...we are billeted at room 1111. Room dimly lighted, toilet too small to maneuver but we accept as we family of 6 just want to find a place to stay. Guess what... we survived! After 2 days back home, my husband and my 11 year old daughter keep on scratching their legs endlessly, then red swollen patches all over becomes visible... our doctor confirmed we got BED BUGS! Both of them happened to slept in that bed right beside the cabinet. 2 weeks and still not cured. The suffering continues. This is the hotel experience we had. Our first time to stay in a hotel bearing a global brand name- BEST WESTERN. We just realized that this brand have POOR STANDARDS in terms of housekeeping. Count us out as your potential loyal patrons.

Raymond S, Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear Tess P Thank you for staying at Best Western Hotel Kowloon Plus and be able to share your valuable comments with other travelers. We regret to hear you are encountering experience of skin irritation, however pest control company was arranged with negative finding. After consulting with pest control representative, the cause is minimal to zero as any signs should be seen or felt immediate. We do recommend for thorough investigation and we do regret to hear your recent experience. We wish you well and look forward for your return to stay with us again Yours sincerely Kelvin Tse Room Division Manager

"Worst beds ever but clean so 2*"

2
14/05/2016

Hotel was Ramada and was booked as such but has changed to Best Western which made my heart sink as I arrived, Best Western being tatty, run down and dirty usually. This hotel is very run down in the rooms, very worn & tired but at least it is clean. However this hotel has the hardest nastiest beds ever and for this reason I will never return and strongly recommend all readers to avoid this place. It would be nicer T sleep on a concrete slab.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. The hotel was rebranded Best Western Plus Hotel Kowloon in March this year. The hotel has continuous investment on refurbishment and renovation project. Carpets and mattress of some rooms were replaced recently. In less than two months time, our next phase of renovation will be carried out on three guest floors to give a new accommodation experience to our guests. We thank you for your comments and the management team are making improvement to do better for our guests. Yours sincerely Raymond Siu General Manager

"Good Location but hotel really old & depressing"

2
13/05/2016

Location is good with many eateries & shopping.Hotel is really old,carpets in bad condition,furniture is dated,bed was uncomfortable making it difficult to fall asleep even though very tired after a day of shopping,think its a 2 star hotel even though I have never stayed in a 2 stars hotel,this is depressing,It was Ramada before Best Western took over but nothing was done to upgrade the hotel,

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. Great to learn that you appreciate the hotel's location convenience in Kowloon Tsimshatsui. It is indeed a shopping, entertainment and dining paradise. Our new restaurant Pasta Kitchen was open three weeks ago and is serving buffet breakfast and a delightful selection of pasta lunch and dinner service. In two months, a scale renovation project will carry out and it is our objective to deliver a new hotel accommodation experience to our guests. Yours sincerely Raymond Siu General Manager

"Good location but extremely inhospitable front desk staff"

2
04/05/2016

The hotel on paper has categorized its rooms but its all an eyewash. All the rooms and very cramped and not enough for even two people with one pc of luggage each. Forget to invite a visitor into the room. Superior room is not superior by any means and looks very ordinary and same as s standard room. The wi go connection is just for a name sake and does not work at all. Just go for it if other hotels are sold out or if u are a die hard fan of this hotel ( which is unlikely).

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comment on Tripadvisor. The hotel is located in down town prime location in Tsimshatsui. Space in Hong Kong is indeed precious. Our room size is functional and good enough for rest and work. 50% of our rooms have an average size of 220 square feet which are considered spacious in Hong Kong. Please consider to book Deluxe room which give you more space. Our WiFi connection is good. However, speed could be affected when a few guests using internet service simultaneously. Last week, we have upgraded our WiFi service which give faster connection experience to our guests. We had carried out a test covering all the rooms and record significant improvement during peak using hours. We treasure each guest's comment and are making improvement and give better. Yours sincerely Raymond Siu General Manager

"Good Location...mattresses are awful though"

3
02/05/2016

Checked in on 21st April 2016. A friend had received me from HKIA so travelling to the hotel was not an issue at all. It is about 5 minutes walk to Tsim Sha Tsui MTR station. A21 Bus from the HKIA drops bang at the door step. The check in process was fast and efficient. The concierge was very informative and helpful. The breakfast ( at HKD 75 was average). The staff was very attentive and eager to help. The hotel was clean ( at least the room was was given , while, i have read reviews that say otherwise). The only grouse ( and that is a major one), the mattress were pokey. The springs almost poked into you ( you know what i mean?) If you kneeled down on the mattress ( not that you need to or would want to) you can clearly feel the springs. hence the sleep was not very sound. I was ok though.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. We are pleased to learn about your compliment on our convenient location, attentive, helpful and friendly service. I have shared your comments and compliment their effort, and motivate them to do better for our guests. Last year, we replaced a portion of our mattress. We will carry out the next phase in two months time. We aim to do better to deliver a Best Location and Plus Value accommodation experience to our guests. We look forward to warmly welcoming you again in the near future. Yours sincerely Raymond Siu General Manager

"Location was excellent"

3
02/05/2016

the hotel is very old. but we where only sleeping in the room at night. As we where out exploring the city during the day. When we come back to Hong Kong I would choose to stay at another hotel. Location was on par, with Train station nearby and food choices plentiful.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. We are pleased that you find our hotel location convenient and believe that you have explored some nice restaurants for a pleasant meal experience. The hotel management has carried out and scheduled refurbishment programs to upgrade the hotel phase by phase. Our forthcoming renovation will be carried out in two months time. Upon its completion, we have three new guest floors to deliver a new accommodation experience to our guests. I look forward to the opportunity to delivering you a new accommodation experience. Yours sincerely Raymond Siu General Manager

"Nice location but small rooms"

3
20/04/2016

This hotel is located near Tsim Sha Tsui MTR hence you can save lot of money in travelling. We used MTR and then walked towards Hotel. You can find all major food outlets, shopping malls etc within 10 min of walking. The only issue is this property is very old and rooms are very small.

"don't stay here"

1
15/04/2016

flea ridden stench hole do not waste ur money. best Western hotels should be ashamed with themselves to have this kip - hostel standard - under their umbrella. staff offer no accountability as they are afraid to ask how stay was.

"Horrible - Do not stay here!!"

1
15/04/2016

We booked 2 nights here and moved to another hotel for the second night because it was so bad. The whole hotel is very old and needs to be updated. Our room was really dark, old and small. The mattresses was so old that you could feel the wires in it, and only a double size so we did not sleep well. Our bath towels were so thin and had holes in them - big holes and a few in one towel. We had to ask for new towels, and they weren't any better. We complained to management as part of the Expedia process, and they showed us an "upgraded" room, which was about half a metre bigger, but still had all the same issues, so we decided to move to another hotel. Front desk staff were pleasant, but I felt sorry for them as I am sure a lot of people would complain. Our safe did not work, so we couldn't securely store our valuables. We told staff about this and maintenance came to check, and just said "yes, broken" but did not fix it or give us a new one. Stay in another hotel, as for a little bit more money you can get something so much better!!!

"Best Location in Kowloon. Easy accessible. Near to attractions."

3
12/04/2016

The hotel is a little bit old and the room is small. but i heard in Hong Kong most hotel rooms are small as compared to the hotels in other cities due to space limitation. But the most important thing is the strategic location of the hotel. Very easy accessible from airport as the bus stop is right in front of the hotel. and the bus stop to the airport is just across the street. It is situated in the middle of Kowloon downtown so there are a lot of shops, mall, restaurants, cafes around the hotel. 15 mins walk to victoria harbor & ave of stars and 20-25 mins walk to the China ferry terminal to Macau. there are 2 nearest subway stations near the hotel, Tsim Sa Tsui (TST) station and East Tsim Sa Tsui. So transportation will not be a problem. The area is very lively even at night so it is safe for you to walk around.

"Nice hotel"

4
06/04/2016

Like al hotels in Hong Kong, rooms are very small. They are nicely decorated but I was happy that it was just me because I would have been tripping over if I were sharing my room. There is nowhere to put luggage and no wardrobe. You have a hook on the wall and a couple of hangers. Nice flat screen tv and the wifi works well. The bathroom is good as shower is separate from toilet.

"Nice hotel and helpful staff"

4
03/04/2016

This was a pleasant hotel and a good stay. We had a few problems on check in because the reservation had been cancelled, but it was our fault because the card used for the reservation had not worked. It was a shame when they wanted to charge us three times the booking price however. They were prepared to compromise though, so we sorted the problem and thereafter enjoyed our stay. The room was very nice, a good size for Hong Kong hotel rooms, clean and well furnished. When we checked out the staff were very helpful again, working out the cheapest and easiest option to the airport and generally being very helpful.

"Don't waste your money!"

1
25/03/2016

Never have I stayed at a hotel were the staff are so RUDE!! I have never complained about a room when travelling but the room given to me at this hotel was DISGUSTING!! The room that i booked online was not the room that i was given, when I asked the staff at the front desk about my booking I was told "we don't have those rooms, it's just what the internet says"??? Really, so you advertise rooms that this hotel does not have? Their response was yes! Deryck at the front desk is the rudest person I have ever come across! The rooms are dark, dirty and need a complete make over. The photos you see on the website are not the rooms that they offer.

"Served it's purpose"

3
21/03/2016

Very dated hotel with more bling than comfort. Needs to be renovated. It served our needs; a bed, a shower and a decent breakfast. Helpful staff. Really good location close to Nathan Rd. Unfortunately the Wi-fi sucks.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your compliment on the hotel breakfast and friendly staff service. It is only a few minutes' walk to Nathan Road. Around the area, there are many retail shops and scaled shopping malls that amazed travelers. Our new Pasta café will open in April and our Wifi service will be upgraded as well. We continue to make improvement and aim to deliver a value for money accommodation experience to our guests. We look forward to welcoming you back in the near future. Yours sincerely Raymond Siu General Manager

"Would not stay here again even if you paided me too. What a disapointment :( "Best Western" you have some work to do"

1
16/03/2016

I like to think I am a happy go lucky kind of guy and take things on face value, but I cannot begin to say how disappointed I am in this hotel. I visited HK many years ago and stayed at the Ramada on the island for business. This time I had business on the mainland and stayed at the Ramada (Best Western Plus) name changed the day I arrived. Should have seen that coming ? When I arrived at 2:40pm local time on 1 March 2016, the foyer of the hotel was in a state of confusion the staff seemed to be so overwhelmed with patron checking in and out at the same time. No one person (hotel staff) seemed to be taking control. At 2.55pm I was advised that my room was not ready and would be about an hour or so. Therefore, I went for a walk. On my return the foyer somewhat empty, after my check in I received the card to room 1101. On opening the door, the first thing that registered was how dark the room was and the smell old stale and closed up. I returned to the desk, spoke about my concerns, and asked if they had another room after a short while, I received a card for another room on the same floor I think it was 1109 or something. Anyway, the room was the same as the last dark, smelly and bad. Another trip to the desk another discussion and I was advised the following “all rooms same very booked you take” I ask for the manager and was then accompanied to the 13th floor and entered 1306 this room was stale but did not have the cigarette smell. The desk staff were right about one thing the rooms are all the same old and very tried. The linen for the hotel needs replacing, old, worn, holed and outdated. Not to mention, the carpet with holes in it, mouldy tiles, dirty bathrooms and leaking toilet. When I booked I booked a “Superior deluxe with garden view” well funny thing this hotel does not have a garden, but you can have views of the alley on Granville Circuit or of Chatham Road. The breakfast area in the hotel is small, and the actual breakfast was lousy and cold, very limited choice for a buffet breakfast, get a new toaster, learn how to cook scrambled eggs and hot dogs sausages are not chicken sausages, When putting out fresh fruit remove the dead fly. My stay was less than enjoyable what a dump. Best Western you have a lot of work to do on this hotel I can see why Ramada sold you it. Better still burn it to the ground and start again.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear sir Thank you for your comments on Tripadvisor. I am afraid that I cannot agree the comments made. First, 2:00 to 4:00 pm is our peak check in time and there are guests who had checked out but waiting for their airport pick up service. The lobby was busy but it was well managed as we have concierge supervisor, security guard and assistant manager to manage the traffic. The room looks dark because it is part of our environment friendly approach to have the curtain closed to keep the room from sun and heat. The previous occupant could be a heavy smoker and hence, might leave a cigarette smell that might take longer time to fade. Our Deluxe rooms face the Chatham Road and have a view of Tsimshatsui East with green. In our coffee shop, all hot items are kept warm in serving dish and we never receive any comments about the food temperature. There are no flies on the water melon, but its seeds only. The management put priority on food hygiene and we seldom receive any comments on the issues that you raised. Despite, we have shared your comments with team to have them be alert on the issues raised. Thank you Raymond Siu General Manager

"Average Hotel, great location!"

3
15/03/2016

We traveled by group last year and it was a great experience for all of us! When we arrived at the airport, we have our tour guide and bus ready going to our hotel. Our tour guide is very charming and funny! We arrived earlier so we have enough time before we will be heading to our next tour. Oh they have 13th floor and we are booked on that floor, it's luck 13 I guess! Staff are accommodating and greeted us with a warm smile. Worth for money is okay, place is very accessible to downtown and other areas. Over all stay in this hotel is Good!

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest It is great to learn about your pleasant experience in the hotel and Hong Kong. Service is the core element in hotel service and we continue to do our best to provide friendly and efficient service to our guests. Its prime location in Tsimshatsui makes this hotel an ideal choice for travelers. That explains why our guests make return visit. We look forward to warmly welcoming you again in the near future. Yours sincerely Raymond Siu General Manager

"Accessibility"

5
07/03/2016

I booked via Bookings.com and stayed in this hotel for two days with my family and go places from here to Victoria Peak, Harbour view, Tsing Yi Bridge and other places. I found that it is accessible by MTR, bus, taxi and tram when you want to go somewhere in HK. The hotel is clean and cozy. The staffs are good in english communication and helpful. Free wifi is provided and opted no breakfast coz I want to dine outside. Highly recommended value for quality service.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. It is great to learn that you have explored many tourist attractions in Hong Kong and that you find the hotel location convenient. Our service team is committed to deliver friendly and efficient service to our guests. We look forward to warmly welcoming you again in the near future. Yours sincerely Raymond Siu General Manager

"Small hotel but location is good"

3
24/02/2016

small rooms, but good to sleep. Request for rooms on non smoking floors if you not a smoker. close to Tsim Sha Sui metro link with lots of shopping and restaurants around. Expect some rudeness from hotel staff.

Raymond S, General Manager at Best Western Plus Hotel Kowloon, responded to this review
Dear guest Thank you for your comments on Tripadvisor. The hotel is located in down town prime location in Tsimshatsui. Space in Hong Kong is indeed precious. Our room size is functional and good enough for rest and work. 50% of our rooms have an average size of 220 square feet which are considered spacious in Hong Kong. More than 70% of the rooms are non-smoking rooms. If our guests are able to raise their requests for non-smoking rooms when reservations are made, we are able to accommodate. We are pleased to learn that you find the hotel location convenient with retail shops and restaurants around. We look forward to warmly welcoming you again in the near future. Yours sincerely Raymond Siu General Manager