A beautiful hotel that is not your typical high rise hotel, but more of a large estate. Beautiful grounds and the rooms are well appointed. We had stayed here 5 years ago and enjoyed ourselves so we decided to return, with our daughter. Since there were 3 of us, we booked the Superior Triple Room which turned out to be a sleeper sofa on the first floor and narrow steps leading to the bed upstairs. I wasn't expecting this from the pictures on the website because if I had seen this room, I would not have booked it. The air conditioning was fine on the first floor, however, there was no air making it upstairs so it was hot up there. Beds and pillows were comfortable. There was no TV guide, so you had to scroll through each channel to see what was on each channel. The restaurant was very nice, as was the bar, however, they are very understaffed as it seems to be common all over. There was one waiter in the restaurant to handle about 10 tables, so there was a delay in getting your order. My daughter ordered her beef fillet medium well - it came out rare. We asked the waiter to have them cook it longer, he took it, but we never got it back. When leaving, he apologized about never getting it back to her, that was fine, a minor slip up. The next night that same waiter was working the bar and I joked with him that he does everything, nice guy. People should know that the hotel is outside of Florence, and you either take the shuttle for 7.50 Euro, or a taxi (which will cost about 25 - 30 euros each way. You will NOT walk to anywhere from this hotel, however it is a very relaxing location.