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Best Western Plus Hotel CHC Florence, Florence

3.5/5  - basé sur 97 notations.
Via F. Baracca 199/a, 50127, Florence, Italy - See map

All the comfort of a hotel in Florence, located just 5 minutes from the airport and 15 minutes from the old town centre. Best Western Plus® CHC Florence is located close to the airport, at motorway exit A1/A11 and 15 minutes from the old town centre. With its 73 rooms, the hotel can offer the utmost in practicality at the best price, all the while offering high standards and top amenities. Best Western Plus® CHC Florence is the perfect solution for all guests, whether you are staying in Florence for business or for pleasure. Our hotel in Florence is absolutely perfect for people looking to go to the Florence Fair too.

Best Western Plus

Hotel CHC Florence

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Hotel advantages

  • Coffee shop / restaurant
    Coffee shop / restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 98 guest reviews
NOTE ISSUED
Excellent
27
Very Good
36
Average
19
Poor
10
Terrible
6
REFER TO NOTICE
Business Business
19
Couples Couples
33
Family Family
33
Friends getaway Friends getaway
7
Solo travel Solo travel
3
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Many surprises"

4
02/07/2018

Start with what made the stay....Raimondo in the restaurant and a beautiful breakfast buffet. Warm and friendly wait staff. Fresh and perpetually maintained foods, juices, breads...makes up for terrible parking situation and TINY showers...LOL

"Surprisingly good restaurant"

3
16/06/2018

stayed here overnight before 0600 flight to Paris. Room and ablution facilities OK, nothing special but nothing wrong. Staff friendly and helpful, some more than others. Because we were tired, we ate in the hotel (it was Saturday evening). Very far from busy, but the special prix fixe menu was excellent, surprisingly good and very good value. Drink in the bar before was accompanied by tasty snacks. The hotel is close to the airport and there are some probably cheaper (but maybe not so good ?) places to eat withing walking distance, but the area is pretty dismal industrial. But for the price it is good.

"Good place for the price"

4
16/06/2018

We took a quadruple room for two nights. We found the room was little congested. Being vegetarian we were not having a lot of options for breakfast. The staff was good and speaks good English. It had a TV but not many channels in English. The place is very well located close to a bus stop and a supermarket. Overall, it provides a good value for money.

"Excellent Family room"

5
14/06/2018

We were here for 2 nights, we got a room on the 7th floor, 706, which is a 2 bedroom apartment with balcony. The size and place is nice. Location wise this is great as it is near bus stop and supermarket if you want to buy some stuff like water and snacks. The staff are friendly and polite, the breakfast is good. The only thing I find strange is the shower location on the bath tub, which is side ways and make the water splash to the floor outside of bathtub.

"Great inexpensive place for night before early flight"

5
08/06/2018

We stayed here the night before our early morning flight back home after two glorious weeks in Tuscany. The hotel was quiet, clean and had AC. Friendly, accommodating front desk personnel. Would highly recommend for a stress free departure when you have a long flight ahead of you departing at the crack of dawn.

"Good value, clean, well kept, free secure parking."

4
31/05/2018

Clean, well kept, friendly, helpful staff. It is a bus journey/taxi ride to the centre, but the staff advise the best way that suits you. There is a lovely (long) riverside walk through a huge, lovely park to the centre (along which we discovered a large vibrant outdoor market) but it will take you up to an hour. Had a compact double rear room, not much of a view, but clean, modern with tea/coffee making facilities. Bathroom very compact, but clean with a bath and shower (shower pressure terrible) and had all necessary guest toiletries. Breakfast was good and varied. A big bonus if driving there, was the secure (gated) shared car park at the rear, free to guests.

"Bugs in the Room, Noisy and Shower Temperature Fluctuates"

2
22/05/2018

Not up to the Best Western Plus standards. Found live bugs in the room that didn't impress me. Was offered another room but if bugs were in one room then they would be in others as well. There was a lot of noise from the hall and rooms above that prevented us from having a good night sleep. When taking a shower the temperature of the water kept fluctuating. Not impressed.

"Collectively, the worst place ever and working hard to get worse"

1
20/05/2018

Made the reservation through AMOMA (Mistake). Arrived at the hotel. I wanted to register my frequent use account with Best Western as this would bring me to a free stay at next stop. The desk attendant said he had no way of looking it up nor did he care to (my bad). Asked if he could direct us to a laundromat nearby. His response was. We don't have those here (wrong). He issued us a room. We arrived at the room and it was hot due to the sun exposure. The air conditioner didn't work We called and he sent a repairman. Thirty minutes later, the repairman arrives and wiggles the on/off switch and the thermostat control switch. I pointed out that condensation water was dripping from the ceiling on the entry way to the room. He made a mental note and disappeared. He returned with in five minutes a said its not working. I called the front desk for another room. He said he'd check and call me back. Another twenty minutes passed. My wife went down to the desk and all three desk attendants were there leaning up against the desk in a conversation. They were surprised and didn't know we had asked for another room. They gave us another room. The repairman said the air conditioning doesn't work in that room. We told them we were done and not going to stay there. The said they canceled the reservation, no problem. We asked for a printout of the cancelation and they said its no longer in the system so there is nothing to printout. We knew that was BS then and its still true to this day. Its a dump in a bad area with poor help. Avoid them if you can and judging by the response time I'd avoid AMOMA.com too.

"Good hotel all round with some improvements "

4
14/05/2018

We stayed here as it is very close to Florence Center. We were impressed with the room. It was small but it comfortably slept 2 adults and a child. The hotel looks a little dated from the outside as is the lobby however the bar and restaurant area is very nice and the breakfast each morning was lovely. Shame they only did scrambled eggs though! Things to improve - the main road is a little noisy but you can avoid this by getting a higher room (we were on the 6th floor). Also the bathroom had no ventilation so it was a little cramped and misty. We didn't book through TripAdvisor (which would have been great as always) but instead Expedia and we were not made aware that you had to pay city tax on departure. This was €4 something a night person so we were left with a surprising €30+ bill.

"Good Hotel on a noisy main road"

4
14/05/2018

The rooms are spacious with a flat screen TV, free WiFi and excellent buffet breakfast. The beds were extremely comfortable and the rooms were clean. The only downside was I was unable to sleep properly due to noise of traffic from the main road. The lift was out of order which meant I climbed up and down 6 flights of stairs. The staff were freindly and polite. The rooms were expensive given the noise from the road even at night. Aircon was effective. I recommend stay at this hotel but for the noise. Free parking is available on the street on weekends.

"Good value, friendly service"

4
29/04/2018

The parking and wifi were included, the room was very comfortable. Convenient to the airport. No complaints at all. Very attentive to our needs. Called for a cab which was there before we finished checking out.

"Utilitarian Property at a good location in Florence"

4
23/04/2018

The hotel is situated at a convenient place, only a short walk from the central station and this is is particularly important as all the day tours to Pisa/Rome etc depart from the station. The stay was decent,rooms, even though small, were comfortable, clean and well equipped and breakfast was well stocked. all in all a comfortable stay

"They charged me TWICE and haven't done the refund after 2 months!"

1
12/12/2017

My credit card was charged for 4 night when I only stayed 2. I've called several times and sent my bank details so they can make the refund but after 2 months I haven't received neither an email, phone call, nor an excuse for the error. I'm tired of calling and email them, because I never receive a clear answer, and either the refund. It's really frustrating and dishonest! Therefore I absolutely not recommend this hotel.

"Everything we needed"

5
07/11/2017

Loved this place, the room was spacious and clean. Staff were polite and helpful when needed. In a really good location for access to the airport with a supermarket nearby as well as a few restaurants down the street. We stayed here for 5 nights and found it easy to get into the centre of Florence using the public transport system although it does take between 10 and 30 minutes, depending on traffic.

"Decent Stay, Bad Service"

3
16/10/2017

I will say I was torn between 2 stars and 3 stars because of the service. Starting with the room itself, it was a nice and clean room. It was a little awkward of a setup because it was a small room with 4 beds because we had 4 people staying but it was still a nice room. The location is towards the edge of town but luckily there is a bus stop just a very short walk that will take you to the city center. You can but the bus tickets there at the hotel for just over 1 euro. The breakfast is good and there is a large selection of food to choose from. The service on the other hand was very poor. When checking in we heard the group in front of us get the wifi service described to them in Italian. When we were checking in we were told nothing about how to connect to wifi or anything and were left to figure out how to do it on our own. Also when we asked about the bus services and how to get to the city center the gentlemen explained it to us. When we came back to purchase our bus tickets we asked again just to verify we were correct since we are obviously not from the area. His response was "I already told you earlier. But you take...." I thought that was very rude. Lastly when checking out we were charged more than what we were originally told for breakfast. It was an extra charge for not being from the area apparently but it was something that they could have told us in the first place rather than misleading us about the price for breakfast. Overall the stay itself was good but just really poor customer service. I don't think I would stay here again.

"All I needed"

4
13/10/2017

Very happy with the hotel. I had to stay close to the airport for one night. Luckily enough it was even walking distance as getting a taxi was impossible as the flight got delayed. I was surprised by the 5 euro breakfast. Really good.

HOTELNORDFLORENCE, Direttore at Best Western Plus CHC Florence, responded to this review
Dear Guests, Thanks for your wonderful review on Trip Advisor. We are happy to read your positive comments about the location, the services offered, the professionalism and kindness of our staff. I will be very happy to share your feedback with the whole team. Thanks again for the time you have been dedicated to, in the hope of being able to welcome you again in the future at the Best Western Plus Chc Florence, we welcome the opportunity to send you our most cordial greetings. Fabio Bartoli, Director.

"Super nice staff and good breakfast "

5
19/09/2017

The welcome at the hotel was very nice. The rooms are clean and big enough. The breakfast was more American than Italian but the quality was good. We had to skip the last night and we didn't have to pay a fee for cancelling the stay. That was very nice! If you want to go to the centre of Florence you can buy a bus ticket at the reception. If you want to go back to the hotel in the night you have to take a taxi but it's still cheaper than staying in a hotel in the centre.

HOTELNORDFLORENCE, Direttore at Best Western Plus CHC Florence, responded to this review
Dear , Thank you for your lovely review and to have chosen our Best Western Plus Chc Florence. We are very glad to learn that you loved the location, comfort and cleanliness of the room, service and recognition. With our fantastic IHG rewards Club Programme, we deliver personalized benefits making each of our guests feel valued and recognized for their success when travelling. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. We look forward to welcoming you back on your next visit to Florence, very soon hopefully. With Best regards, Fabio Bartoli - Hotel Manager

"Good hotel with super nice workers"

4
11/09/2017

I spent 4 nights in this hotel and I can recommend it. Almost everything was good: breakfast with good coffee, everyday fresh towels and cleaned room, free parking and really nice receptionist Enrico - very helpful. Only one minus was small bedrooms, it could be a little bit bigger. In general I can recommend this hotel :)

"A superb hotel"

5
08/08/2017

The hotel was superb. We have booked a 4 bed room that it was very clean and very comfort. The hotel offers a private guarded outside car parking. It is located in a peace area and it is very good for families with kids. Just excellent.

HOTELNORDFLORENCE, Direttore at Best Western Plus CHC Florence, responded to this review
Dear Guest , Thank you for your lovely review and to have chosen our Best Western Plus Chc Florence We are very glad to learn that you loved the location, comfort and cleanliness of the room, service, and attention of our staff. It is our goal to consistently provide customer satisfaction and your comments are very important to us. The feedback we receive from valued guests like yourself, enables us to keep up the good work. We look forward to welcoming you back on your next visit to Florence, very soon hopefully. With Best regards, Fabio Bartoli Hotel Manager

"1 night and I regret"

2
12/07/2017

I stayed there for one night on our way to Verona and I should say I didn't like the room I stayed in nor did I liked the breakfast. It had no varieties and it was disappointing. The hotel is in a desperate need for face-lift and re-innovations. I will recommend this hotel for those who are on budget and who also want to be near the airport.

"Great airport hotel"

5
08/07/2017

I was surprised at how comfortable and nice this hotel is. We stayed here two times (when we arrived to Italy and 3 weeks later when we were departing from Florence). It is close to the airport (taxi cost about $15) and the room was nice and clean - included full amenities. Breakfast was great! We truly enjoyed the selection of cold, cuts, cheese, fruits, cereals, pastries, eggs, fresh orange juice, and cakes. Everybody was very courteous and this was the best of all: Alitalia broke one of our luggages and they agree to gave us a new one. We were going to a lot of places in Italy, not just Florence, so we asked at this hotel if they could receive the luggage for us - since we were coming back the following month. They said Yes! when we got back at the hotel after 3 weeks, they had our new luggage safely stored for us there. We are so grateful!

"Walkable to the Airport"

4
10/06/2017

If you are a little adventurous and have the time I walked from the Flroence Airport to the Hotel. It was a nice walk and the Hotel, although a small room, was excellent. They are currently having some renovations but it didn't affect my stay and the breakfast buffet was excellent. The room was quiet for sleep and had a black out curtain. I enjoyed my time as a stop over place near the airport. I am not sure about transportation from the Hotel to the main sites.

"1 night stay @ Nord Florence Hotel"

4
11/05/2017

The breakfast was the BEST ever!!! They were doing remodeling so it will really be nice in a few months. Very pleasant and helpful!!! 5 minutes from airport. Had good WIFI and very spacious bathroom which was nice.

HOTELNORDFLORENCE, Direttore at Best Western Plus CHC Florence, responded to this review
Dear Guest, Thank you very much for your review and to have chosen the Nord Florence hotel. I am delighted to read such a gleaming report about our Hotel, location, quality of the rooms, good breakfast with great staff. It is our goal to consistently provide customer satisfaction and your comments are very important to us. Once again, I appreciate you taking the time to share your comments with us and I hope to see you at Nord Florence Hotel again in the future. With best regards, Fabio Bartoli Hotel Manager

"Disappointing "

2
04/02/2017

When we got to the hotel there was no water to take a bath and we came across with other mini problems too , enough to ruin our mood. Eventually Florence was so beautiful that we overcame them. However, the breakfast was delicious.

"Poor - Desperately needs a facelift"

2
19/12/2016

Pretty disappointed with this hotel, more so by the lack of care shown by staff. The room was tiny - As a couple travelling, there was literally no floor space available other than 20cm gap around the perimeter of the bed. Bed was ok, but there was also very little room in the bathroom. All within half a step is the toilet, sink, shower and in-swinging door. Even though it was only just passable in terms of space - the lack of modern capabilities is astounding. No proper European Electrical plugs in the room, and when asking staff downstairs if they have an available adapter (which I offered to pay for), he said, no - nothing we can do, you'll have to turn the tv on and use the USB plug. As a tradesman back home, it's really quite easy to update an electric plug. Very easy. We travelled witha large organized group, and it turns out all rooms are completely different! So you might just get lucky?! Overall... It was pretty poor, and I was very disheartened with our experience here as we completely fell in love with Italy. All it needs is a facelift and it'll be ok.

"Great Service, Close to Airport and City Center"

4
25/10/2016

We stayed at the Nord Hotel on our last day/night in Florence as we had a morning flight back to the states. We chose this hotel because of its proximity to the airport (a 5 minute cab ride) and the city center (15 minute bus ride to Porta al Arca and then one stop on the tram to SMN station). We arrived about 10 AM hoping to drop off our bags before heading into the city. The clerk told us we could have the room immediately, which made us very grateful. The room was small, but for one night who cares, but the bathroom had a large tub, so taking a shower was the easiest and most comfortable for our trip. After dropping off our bags, we bought bus tickets from the clerk and walked down the street to catch the bus (#29, 30, or 35 will take you). When we returned late in the afternoon we asked the clerk for a good restaurant nearby. He told us of Osteria di Poneta and then made reservations. The walk to the restaurant was longer than he said (about 15 minutes) but it was worth it. The next morning, the same clerk called us a taxi and 5 minutes later we were at the airport. No complaints about our stay at this hotel.