Best Western Plus CHC Florence

I booked this hotel because it was near the airport and we had an early flight out to the US. My husband read the negative reviews and wanted to cancel, but by then costs had become too high for a one night stay elsewhere. We took a chance, and SO GLAD we did. Nothing they said about this place was true. Yes, it's in a crappy part of town and you can't walk to a five star restaurant, but the hotel restaurant was great. It had an odor when you checked in possibly due to the nearby river or outside sources, but no odor in the room. No mold smell. The room was quite spacious with a full size bed, a twin and a daybed. The bathroom was fine and even had a lovely white robe available, along with a disposable toothbrush and toothpaste. The cost was exceedingly reasonable, about 1/3 of the cost elsewhere. In summary, the negative reviews were not true for me up on the 6th floor anyway and I highly recommend this hotel due to cost, location and price.

Such a big breakfast, well stocked bathroom with many towels, soaps and a toothbrush, and wonderfully friendly staff! The room was so comfortable and a great deal for this price, especially so close to the airport. I slept fabulously and will keep this hotel in mind for future travel! I especially loved that check-in was until midnight--it was so helpful when I had to stay late at the airport for lost luggage (a fairly common experience).

A nice hotel with simple amenities, not high standards but sufficient for an easy stay and good location to transport links

Pleasantly surprised. Nice welcome clean close to restaurants . Large tv good breaky. Problem with a/c prompt response and fix. Good price

Very attentive staff, good location, small rooms, tiny bathroom. 5-10 minute walk to train, short taxi ride to airport. Overall a good stay.

My son and I stayed at this Best Western near the airport. Checking was a breeze. The room was perfect for the two of us. I asked the woman at the front desk how best to get to the inner city. She gave us explicit instruction about an easy walk to the tram. Because of the heat, we asked if we could move our second night to later in our trip. She took care of that so we could stay again with them later that month. We had a perfect stay thanks to the staff and the property!

Dear Expedia and Best Western Florence Team, I'm writing to formally express my deep dissatisfaction following my recent stay at the Best Western in Florence, booked via Expedia. Unfortunately, the experience fell far below expectations for several reasons that I feel compelled to share: 1. Severely Unreliable Internet: The WiFi connection was practically unusable, making even basic browsing impossible. This created a major inconvenience during my stay. 2. Uncomfortable and Potentially Unsafe Sleeping Conditions: I experienced extreme itchiness at night, suggestive of bed bugs or poor hygiene standards. This is unacceptable and a serious health concern. 3. Misleading Location Description: The hotel is not centrally located as implied. It's isolated, requiring a 40–50 minute commute to reach key attractions in Florence. In the summer heat, this was exhausting and frustrating. 4. Outdated Facilities: The room looked nothing like the pictures online. It felt dated, with visible signs of wear, including what seemed to be old wall paint or possibly deteriorated wallpaper. The bathroom was also visibly old and in need of renovation. Regrettably, I will not be staying at this property again when visiting Florence and strongly urge Expedia and TripAdvisor to reassess how this hotel is marketed on your platform.

I was not impressed. We stayed here one night as we had an early flight out of Florence and it was relatively close to the airport. The room was ok, but moving towards shabby. Both the bedroom and bathroom were incredibly cramped with the bathroom door opening onto the bidet. Breakfast was included, but while there was a lot offered, the food was bland and the pastries were inedible. The staff were very friendly and helpful, however, for the price, I would not recommend this hotel.

Nice, clean, seemingly newly renovated hotel. Everyone there was very nice and friendly. I was there at Christmas time and they gave me some nice gifts. Close to the airport and tram station to Florence. My room was very comfortable and clean and the breakfast was very nice with a number of options.

The room was small but the bed was very comfy. Had plenty of pillows. The staff were great. we left early the next morning so we were not able to stay for breakfast. The staff was amazingly helpful and kind. Gave us a map and we walked around and went to shops. We would definitely stay there again.

I stayed here on a business trip to Florence. The hotel is quite convenient from the Florence airport, just 2 stops on the light rail and a brief walk from the train station. I have stayed here before and like this hotel, reasonably priced and easy access from the Florence airport. The staff are friendly and helpful and a nice breakfast. Unfortunately, options for meal around the airport are very limited.

If you've ever wondered what it's like to time-travel back to the 1970s, this hotel is your golden ticket! First off, let's talk switches – they're not just vintage, they're practically ancient. Paired with moldy walls, this place gives you a headache faster than the questionable odor in the bathroom. Speaking of smells, the room itself has a distinct aroma that's sure to keep you alert (and nauseous). The green pillow on the bed adds a nice touch – if you're into random, smelly décor, that is. Now, about the ambiance – the dim lights might set a romantic mood if you're into horror films. And if you're into mystery, the hallways reek of the unknown (literally), while the receptionists could teach a masterclass in bad attitudes and subliminal racism. If you're into puzzles, you'll love figuring out how to open your door, but if you're into relaxation, the noisy, half-functional AC will be your worst enemy. The TV is a relic, the fridge doesn't work, and the WiFi is slower than dial-up. Plus, good luck fitting anything bigger than a Vespa in the parking lot! Daily cleaning is available, but don't get too excited – there's no side table to clutter with your belongings, and the dusty curtains might make you question their definition of “clean.” On the bright side, there are four beds in one room! Perfect if you like living in a shoebox. The area is conveniently near a tram station, which is great because you'll want to escape as often as possible. The kettle, by the way, never stops boiling – just like the nightmares you'll have about the interior design. And at least there's hot water in the morning, which is a rare blessing in this establishment. Oh, and did I mention they have the audacity to claim this place is four stars? With rates that could fund your next luxury vacation, you might start wondering if those stars are for the number of migraines you'll have by checkout. And, a final pro tip: avoid licking the walls – the carcinogenic chemicals might just be the last straw. Good luck with your stay – you'll need it!

Customer service was lack luster at best and hotel is subpar. Me and my wife are on our honeymoon in Italy. Found black mold in our bathroom while my wife was in the shower. Reported this to the hotel management and reported this to Best Western Corporate as well. Had to relocate rooms close to midnight which was inconvenience. No one from local hotel reached out to us next day about issue. Called Best Western Corporate again. BW stated the issue was resolved per local hotel. I do not accept that relocating of the room due to unsanitary conditions of the hotel resolving the issue. This has been unsatisfactory experience. Still waiting on someone to contact me about further resolution. I will continue to escalate until the issue is fully resolved.

Make sure you book the Best Western Plus if you need a spot by the airport. Convenient location, taxi arrived in minutes, provided a very generous hot and cold breakfast with incredible variety. Hotel was busy and parking seemed limited. I took the streetcar to the Museums + Domo very easy to do just go to end of the line and walk a few blocks super easy. Must buy tickets at a store but much less than a cab ride. Highly recommend!

We had an unfortunate experience of a plane cancellation and had to get a hotel. It was late and when we arrived, the man at the front desk was so helpful. He accommodated all our needs. We needed Saran Wrap, information for a morning taxi, and lotion. He provided it all and even offered us breakfast. He offered much more hospitality than any airline did. The rooms are clean and have enough space. Would definitely recommend staying here!

Pleasantly Pleased! Visiting from Florida, BWP was fantastic! From the personnel to the morning long shot espresso - it was amazing! Nicholas, Ana Gabriella and Luca at the front desk were helpful with providing dining options, organizing taxi's, and everything in between! Harpreet was our floor's housekeeping attendant and she made us feel right at home while making sure our comfort exceeded our expectations! Giorgia, Maylen, Pamela, Jacqueline and the entire restaurant staff truly made us feel like we were in a kitchen that was filled with love and our bellies were full! Everyone we met was more than hospitable and extremely kind making us feel like we were simply at home away from home. The amenities were perfect- the shower water pressure was luxurious! It was a short 10-15 minutes walk to the tram station Novoli-Palazzi Rossi (9 stops to the Santa Maria Novella Train Station/Florence City Center 1.70€ icket) The local bus stop was a 2-3 minutes walk away. The average taxi ride was 25.00€ from the hotel to Arno River/Florence. The hotel was very clean. We never heard our neighboring travel mates through the walls in our rooms and didn't hear any outside noise. The breakfast options were fresh and plenty and the coffee options were out of this world! We thoroughly enjoyed our stay!

Not a good place. No food anywhere around either. The room had an odor that is not pleasant. We went as soon as we woke up.

This is a beautiful and clean hotel. It's conveniently located in terminal 1. If you land on terminal 2, it's easy to get the 5 min shuttle to terminal 1. The hotel is clean and met all my expectations. Lots of places to eat. I will definitely stay again.

We went start of May, very clean hotel and clean room. I was apprehensive as I am a fussy hotel room stayer and google reviews said it was meh. The bed was pretty comfy I have no complaints there. Staff were very kind too. Bathroom clean and tidy. You couldn't hear outside traffic however I think the walls were quite thin? We could hear a random tapping which one the last day we realise was coming from next door. We also heard people sneezing from next door but we never heard chatter or anything so perhaps it was an unlucky very loud sneeze. Location is good not great, you can get to main Florence by the tram and it's €1.5 so pretty good. You can take the bus too but we took the tram. It's sort of near a train station too, 20 minuets on the bus. Was by a main road but slightly tucked in. I would recommend

Its far away from city. Propbably last tram station. 10mins walk from tram station. No ac in the room. One feels claustrophobic in small room with no air amd no ac. If we open window there is crazy traffic noise. So its a choice to sleep without air or with noise. Plus staff doesn't solve this problem. 3 days we stayed there but couldn't sleep. No way its a 4 star property but certainly it charges like one. Staff is quite good especially Nicholas. But except that i wouldn't recommend it to anyone.

Stayed 1 night as early flight. Easy to find came from Florence city on tram and then 9 mins walk, only cost E1.70 on tram . Reception staff very welcoming helpful and room available before checkin time. Nice small reception area, with coffee. Good free WIFI. Supermarket and a few restaurants walking distance. Ate in hotel restaurant opens at 7pm, dinner was ok. Given Big breakfast box as early departure had croissant, yogart, biscuits, jams,fruit, water. Bedroom on 3rd floor with lift. Bedroom spacious and very clean and modern, one comfortable clean double bed and single bed. Small desk and 2 chairs, wardrobe safe, tv, coffee and sweets. Nice little touch. Bathroom  very clean with toiletries, toilet, bidet and shower in bath. Good free wifi. Hotel phoned early taxi for airport came in 3 mins took 5 mins cost E25 Hotel is in a wide street. Would recommend for airport stay and would stay again, if early flight as location close.

We enjoyed our stay at the CHC Florence. The bed was comfortable and the room was facing the back of the building which was quiet. The location is walking distance from a tram that takes you to the Unita stop close to the center of Florence. The breakfast was very good. I had dinner in the restaurant after a long day of sightseeing and my partner wanted to sleep. It was so convenient and the crab pasta was good. We would stay there again.

We had a 4AM departure from FLR so were looking for a nice property very near the airport. This one perfectly fit the bill. Staff is extremely friendly and helpful, the rooms were spotless, beds and pillows were comfortable and in-room amenities were more than adequate. We couldn't have asked for a better spot to spend the night and get a good rest before a long day of travel ahead. THANK YOU AGAIN to the wonderful staff!

Wonderful stay! Very reasonably priced. Room was clean, comfy, and quiet. Was able to be get a queen size bed, which are sometimes hard to find, especially in reasonably priced hotels. Nice towels & linens. Mini fridge worked great. Staff was all very friendly & professional. And as women traveling, we felt very safe there. Just a few minutes from airport & maybe 10 mins to city center & train station. Staff will order you a cab anytime you need it. Walking distance to restaurants.

The hotel no maintenance. My room refrigerator not work and hotel not change to me. The temperature abt 36 degrees and no cold water inside my room Terrible hotel and not indicate for nobody Unfortunately the hotel did nothing to help and was the bad day in my life

There was a distinct smell in the hallway and the rooms. We could smell sewage if we flushed the toilet with the lid open. Room was clean but mosquitoes did bother us. If not for the smell, I would say it was decent.

Best Western Plus CHC Florence has the best, friendliest, kindest employees, probably in the world. The breakfast is excellent, a buffet with great variety and service. The rooms are comfortable, well stocked, and very clean. The area is lively and convenient, has lots of choices for transportation, dining, and many businesses. It's about 5 minutes from the airport by car, and 2 stops by public transportation My mom happened to have an emergency while we were staying at BW for vacation, which forced me to extend my stay for 19 days. Even though the hotel was full, front desk staff accommodated me, and helped me in every way they could with tips, directions, everything I needed. Employees from the restaurant even took me out to dinner on my birthday. When I was leaving, one of the hotel executives offered me a ride to the airport My most sincere appreciation to: Giuseppe, Alessio, Antonello, Ana Gabriella, Luca, Nicholas, Lorenzo, Maylen, Tamara, Georgia, Yenima, Irma, Oscar...

We were there for 2 nights to visit Florence without the big expenses. Only 20mins away from the centre of Florence by tram. Nice and clean with very friendly and helpful staff members. Supermarket next door and free parking.

Arrived early from Villa to return rental car and taxi brought us into the hotel before noon. The staff was super friendly with excellent English spoken to help us. The got us one room ready quickly so we could store our luggage and gave us friendly advice and help in getting a taxi and advice to do some sight seeing! Rooms were comfortable, clean and nice eating area. Got a big cab in the morning to get us to the airport on time! Very happy with everything!

the personnel is friendly and the property is clean, it's close to city center and offer the chance to visit the city and the surroundings. we really enjoyed our stay and plan to revisit in near future.

The place is clean, staff are attentive and convenient enough to tram for sightseeing. Good quality restaurants, pizza etc. within walking distance. Close enough to Rail station for further travels. Would come back

Wonderful, friendly staff. A great comfortable hotel. We had a lovely stay and the staff were lovely and very helpful. Convenient location for centre of Florence — easy to get into the centre using the Tram just a 5 minute walk away form the hotel.

Only the workers behind the frontdesk speak English. Everyone was really nice. Breakfast was good. But the room on the first floor was not good. It was nosy, the bathroom was small, there was a lot of muskeetos. There was a little parkingplace. It is not a 4 star hotel but a 3 star hotel.

Booked my trip to florence via WOWCHER & I was skeptical due to first time using and first time travelling to Italy. Service was great and we were impressed by the room. Initially we worried with it being out of the centre but transport links are great and hotel is around 10mins walk from nearest tram station.

Some bird droppings fell in our window day 1, still there 3 days later. Decent coffee from bar only offered to Italians but others can get on request. Reception staff very good on the up side. Seemed to a slot of prostitutes about at night near by, would recommend something closer to city.

Although the hotel was further from the city centre that we would have wished, we had no regrets about it. Our room was a little on the small side but spotless and with all the amenities one expects these days. Most importantly, the staff were helpful and friendly, thus making our stay enjoyable. Negative side - would like more information in the room brochure to aid overseas visitors who do not know how the public transport system works. We found out via a very expensive fine when we hadn't "validated" our tram ticket. In the UK one buys a ticket for public transport and that's it. A simple explanation in the room brochure would save other visitors from such a costly mistake.

The room was small but clean and was all that we needed for an overnight stay prior to flying home. Giuseppe at the reception desk was very friendly and helpful. The price was right. There are a few restaurants within a short walk.

5 minute cab ride to airport, clean, friendly. Grocery store close by. If the airport is your main focus, this is a good choice. You won't get a "flavour of Florence" as you might if you chose something in the old city.

We were provided this hotel through a Wowcher deal. Pleasantly surprised, hotel was lovely and clean, staff are very friendly too & the breakfast was great - lots of jams & pastry's - yummy. The hotel is 10 min walk from the tram station “Novoli Palazzi Rossi” this is two stops from Florence Airport. Please note the hotel also shows up as “Hotel Nord Florence” on IPhone Maps.

If you want a hotel with a reasonable price and you're only looking for a bed to sleep in and nothing else, then you might consider this option. The closest tram station is within walking distance, which you can use to go to the center of Florence. The breakfast at the hotel is average. Low marks for noise isolation between rooms and between the room and the corridor - you can hear a lot from other rooms and absolutely everything from the corridor. I'm rating this a 4 because of the low price per night compared to other options in Florence, otherwise it would be lower.

As a 4-star hotel, this hotel is a sheer disappointment. The rooms are tiny, the bathroom extremely small, the bar service and menu, especially the breakfast, well below the expected standards...although the desk staff was welcoming, the service they were able to offer is very limited...

We arrived at Florence airport at 11.30 pm and decided to spent the night at Best Western before collecting hire car the next day. The Staff were welcoming, beds comfortable and breakfast fulfilling. Would recommend this hotel for a short stay.

Room was very large by European standards. Showing some wear and could probably use some freshening up, but very adequate for our overnight stay. Front desk staff very helpful, albeit a bit slow at checking in.

Suitable for a one night stay close to the airport. Located to far from the attractions in the city center. Shuttle service not available. Nice and clean rooms with good a/c. Friendly staff. Boring neighbourhood.

Bad breakfast, very unprofessional staff, far from the city. Would newer chose this hotel again. Tips: don't chose this hotel if you travel with kids. Don't add breakfast. It is not worth. Not a 4 star. More like a 2

I stayed over night as to catch an early morning flight. The staff in the evening and the morning were friendly, accommodating and polite. It sure made a difference as I just ended a 2 week visit through Italy.

For an airport hotel this was perfect. Room was clean, check in easy, staff very friendly and helpful. They got us a taxi at a very early hour in three minutes. They also allowed us to drop off our bags and passports and kept everything safe. Absolutely perfect for our needs!

Hotel is a complete 4 star. It was a very great experience. The only bad thing is the distance with the center of the city, but it is 9 min walk to tram that takes you there in 15 min, so is not that bad if you plan accordingly

Hotel was perfect for what we wanted, ie night before flight. Good location for airport. Clean with everything you need. Staff pleasant and helpful. Breakfast was also good, nothing fancy but plenty of choice for a Continental breakfast.

Front desk manager Enrico was very helpful for our short stay. He was professional and cordial and suggested a great restaurant. Thank you Enrico. Great location near the Firenze airport. He arranged for wake up call and taxi the next morning.

The place was ok, but not the best choice for an airport hotel. No shuttles, and very limited parking for guests. We had a fire alarm in the middle of the night but never received calls or clearance notice - people just wandering around with zero communications.

Staff was very helpful, rooms are clean, and have all the amenities. It is also close to the airport and the city centre if you are taking public transportation or driving by yourself. Lots of local restaurants

This hotel is away from the busy Florence town center but is only 5 min from T2 tram station which takes about 15 min to the historic Duomo area. Parking at the hotel is limited but a public parking lot is close by. Very friendly and helpful staff

Good location, despite that you must take the tram or bus and there is no sightseeing nearby. The staff is friendly and helpful, very gently to prepare individual breakfast kits to go. Cleaning was good too and the room is little smalll, but it is ok for few days.

We arrived late evening and chose this hotel close to the airport as the second day we intended to rent a car in the airport neighborhood. After we paid for the room, the reception guy invited us to go to our room at the 5th floor by stairs as both elevators were not working. I asked for a room at a lower level, as we are over 65 with mobility problems, but the receptionist said he has no other room and when I insisted, he immediately wanted to cancel our reservation and return us the money already paid. Sunday night @ 22:30, raining... Congratulations Best Western for such a great receptionist! I said that I am not going to cancel the reservation in the middle of the night, but I will complain to Booking.com and then I asked for support with luggage; the receptionist spoke to someone who transported our luggage to the room. The second day both elevators were still out of order. The room was large and clean, the beds were comfortable, the internet was working well. The breakfast was delicious, varied with lots of choices and lots of food; excellent coffee, excellent service! We loved this hotel! The only minus was the reception guy during the night when we arrived, as he almost pushed us to cancel our reservation instead of trying to solve our problem.

Vey helpful front desk. They catered for us from arrival till when we left. There was always someone available to help especially when we needed an iron and had to check out at 5am. The staff in the restaurant are really friendly. There are great transport links around.

Great hotel, in a great location. I would definitely go back. Breakfast was amazing! The only thing I feel they can improve is the TV. They need smart TVs. Even thou we stayed all day doing tourism, at night the kids wanted to watch TV and unfortunately since we couldn't add Netflix, they couldn't watch anything, since there were no English channels.

My wife and I stayed here because it was close to the airport. I wasn't expected much, but we were pleasantly surprise with the room and the service. Not to mentioned the price was great. We paid about 20 euros from the hotel to the airport.

The hotel says there is private parking but once on site, we see there is a car parking barrier on one side and on the other we could see parking at the back of the building. I went into the hotel to verify where we could park (this was around 18h15) and the man said we could park to the side of the building BUT when I went back, my friends informed that everywhere it was written “no hotel”. This was a private parking for a business that was there. The owners were outside the building watching us with a suspicious eye, so we left to try to find parking elsewhere. It is a very busy road and the it was quite full so we turned a few times around the block & using google we searched for some secure parking but it was not possible to enter because the gates were closed and there was no ticket we could take from the parking barrier. My husband went back to the hotel and the person there informed him that those were private parkings and we could not access them. The person suggested to go to a parking located just before the Lidl down the road but, this is also a private parking for small shops and there was a gate which would close (we had an early flight the next day). We turned in circles a little longer before heading back once more to the hotel and a third person finally admitted that there is only a few parking spaces in front of the hotel! If this was full then we needed to search elsewhere in the area. (Note that this hotel has 73 rooms and only accommodates for around 6 parking spaces!! We tried again in last attempt while discussions between us were becoming very heated. This has been 2 hours we were roaming the streets. We gave up to find something to eat & after all of this, I tried searching for another hotel where we could have a place to sleep and park but nothing (except those going for 200EUR+ which we were not willing to pay). I've attempted to get in touch with the Best Western hotel and on each call I was first put on hold and then the phone rang, rang, rang, rang (no answer). So in the end we had to resign to sleeping in the car. At 15 minutes to midnight I got a call from the hotel! (While everyone in the car was sleeping) Imagine my surprise. I explained the situation and basically told him thanks but no thanks.

Best Western Plus CHC Florence is located quite far from Florence's city centre. However, this is no problem taking into account one could take a long stroll to the city centre or easily purchase tickets (in cash) at the reception. So although the location is not optimal, there are many choices to get to the centre. The complimentary breakfast (since I am a BW Diamond Select member) was rather good with a diverse choice of foods. The hotel itself seemed rather outdated and the halls are not very soundproof. Yet, the quality of the stay —in relation to price— was very satisfactory.

Our family of 5 (including a baby) stayed there one night since we had an early flight to catch at Florence airport. We booked 2 rooms, and when we got there after a 3 hour drive from Rome, there was no parking available. The main two reasons we booked this hotel was because it offered free parking and it was near the airport. My husband had to park the car near the bushes by the entrance, not a parking space. It is misleading that the hotel advertises that they offer parking when they have limited parking spaces. The rooms are sparkling clean, good bedding and comfortable beds, bathroom was also very clean. We suggest to confirm ahead parking availability especially when traveling with kids after a long drive.

Great bed and furnishing at affordable cost. The hotel is not near the city center but is on the T2 tram line to the Airport and 7 - 8 minutes walk from the nearest tram station. Great breakfast options.

Big, comfortable and clean room. Delicious breakfast. And polite staff.Not so near to city but transport tickets available through Hotel's reception. I recommend it to everyone who wants to visit Florence.

Overall everything are good and nice. Nothing much to comments. The staff are good and friendly. The service, facilities and breakfast are to the standard which is okay in the requirements and standard.

The hotel is a little outside of Firence, but is close to the tram that takes you into the city. The rooms are large and clean, some also have a balcony. We were lucky to get a room with a large balcony with a view. The staff was very helpful and service minded. They made the stay great. The breakfast is also very good, with a nice buffet. The hotel also has a parking facilities.

I don't know what to say really. I see a lot of good to great reviews from other people for this place, so maybe I just caught them on an off night. Upon arrival it's a little unclear as to where you are supposed to park, the hotel is sharing a building with other businesses. I drove around the side and all the parking was taken along the wall but straight ahead is a secured lot with a gate. So I pulled in there not knowing till the following day, that lot I'd for a private apartment residence, I had no way of getting out because I didn't have a code or clicker. So I sat there till a resident was leaving then followed him out the gate... no signs, no warnings, show up with a vehicle at your own risk I guess. I will say it is really annoying that most of Europe shuts off climate controls to hotels after a certain date. I'm pretty sure it's purely based on the calendar and not what it's doing outside, but the room had to be near 80 degrees F, could not use the AC and even though it was second week in December, I opened the door to the balcony to get some cooler air movement, only to be swatting mosquitoes buzzing around my head till 5am...very annoying. The balcony was larger than the room and bathroom combined which I don't think I've ever seen before, I could have used more than 22” to get around the foot of the bed to use the desk, so might want to book a smaller bed.

We returned to Florence a day and a half prior to our departure and needed a place near the airport for our last two night. The CHC Florence filled the bill. The room was adequate for our needs in this situation. It was a fairly easy 10 minute walk to the T2 tram to get to the heart of Florence to enjoy the city during our final day there. The hotel is conveniently located to the airport. The desk clerk arranged for our 4am taxi, and we were able to take advantage of the breakfast option and take food with us to the airport.

Absolutely garbage showering facilities. Food was average, and some unknown person let off a fire extinguisher in the middle of the night. Because we were part of a young adult tour group, they assumed that we were the perpetrators and would not let us leave until the fine was paid. Room didn't even get serviced for the 2 nights we stayed there.

Stayed there on our last night in Florence. The staff helped to arrange the taxi on the morning that we left. Within 3 minutes it was there and ten minutes later we were at the airport. We did not have breakfast before we left, that was an option available to us.

Very nice hotel, good staff expecially Sara. Breakfast is excellent also location of Hotel. Easy to reach in center with tram and easy to leave hotel with car and go to visit Pisa,Luca, Siena..... We have wonderful family time.

Got a taxi from the train station as we arrived in Florence from Bologna. It cost almost €20 so we were a bit concerned about the location being so far from the city centre. However, the next day we got the tram into Florence, which was both easy and affordable - buying tickets from the hotel's front desk was really handy. The breakfast buffet offered a bit of everything and the bed was really comfortable.

Entrance to the wheelchair accessible room booked long in advance was blocked by a large piece of furniture. Staff was able to move it so access was possible but still very tight. Only access to the bed was a corner of the foot. The room smelled like a sewer and the carpet was soaking wet. I would have requested a room change but needed wheelchair access. Very glad only one night in transit to Venice. The staff was prompt and polite but I did not appreciate the response that it was "accessible by Italian standards" because only a child could use a narrower wheelchair than me; and that it smelled like sewer because it was raining!

We chose this hotel based on name recognition not knowing where it was located in Florence. It is on the outskirts closer to the airport, but has very easy accessibility to the tram into city center. It was a good hotel stay at a fair rate.

My friends and I arrived in Florence at midnight and had nowhere to stay. A quick look through Booking.com showed that this hotel had the best value for money. Booking was done in just a few minutes, the rates were great, it was near the airport, quick to get to and we received a very warm welcome. The room was clean, cosy and had everything we needed. The WiFi was strong and we had a great night sleep. The breakfast buffet was everything we could wish for. Would definitely recommend to anyone with a quick stopover at Florence.

We chose this hotel because of the proximity to the car rental return and to the airport, a short 15 minute cab ride away with an early morning flight. We have always had terrific experiences with Best Western Plus in Europe. This one wasn't quite up to our previous experiences. We stayed on the 6th floor, a room like most large city Italian hotel rooms, a bit on the small side. On arrival, we found only one bath towel so we called the front desk to see if we were in the right size room! We were and they quickly brought another bath towel up to our room (we later found a package of towels in the top of the closet). Our room had a slight odor of sewer in the hallway but the room was fine. The only window, in the bathroom, would not close all the way so some traffic noise was heard from below. Breakfast was not included in our room rate but we were able to eat there and pay an additional 10 Euros. Great selection. With many appearing to have early morning flights, the dining room and food gathering was a bit congested. The staff had a difficult time keeping scrambled eggs stocked but the self-serve cappuccino/espresso/coffee machine was great! We found a nice lounge that was larger than our room on the second floor for relaxing after a long day of driving. Reception on arrival and departure was helpful and friendly.They even assisted with dinner recommendations and calling a taxi in the morning. All things considered it was an adequate place for a stay near the airport!

Best Western Florence is conveniently located within a 5 minute drive to the airport, perfect for our early flight. The hotel was clean and comfortable - a great nights sleep! Shops and restaurants are located within a short walk. We also caught the tram to the centre of Florence. I highly recommend if you have an early flight out but still want to enjoy a day exploring Florence.

This hotel is a great value. The room was clean and spacious. The staff was very wonderful and always helpful and courteous. We arrived early and they let us store our luggage and even offered us a breakfast before our stay officially started. Again they go above and beyond.

Like many European hotels where I've stayed, the room seems distinctly small. However, it is well laid out and the bathroom comes with a tub, welcome after a day of walking through Florence. The bed is very comfortable and the front desk was attentive. Room service seemed a bit hit or miss, but I'd recommend this hotel as it is close to both the airport and has good local bus connections to the city center. The only downside is the restaurant. The service was execrable. After a long day, we came in and asked for a dessert menu. They brought us some sort of cake. At another time, we waited for more than 20 minutes for a menu… at a time when the restaurant was largely empty. Oh, they also have a parking lot with a gate beside the building. It's not very secure but it better than parking on the street. My advice: stay there; eat elsewhere.

It was my first time in this hotel and out of my surprise it was very good hotel overall cleanliness...very good breakfast...keep up the good job!! Hoping to come back again in this beautiful hotel again in Florence!

Close to the airport. Noisy because there was a concert nearby. Clean and well decorated room. Breakfast not included to my surprise. Good dinner options in the restaurant. Could not adjust the air conditioning to a good temperature for sleeping. Overall would reccomend.

The service staff were friendly and tried to be helpful. The actual room was quite cramped and dated - it felt incredibly small and claustrophobic even when 1 occupant present. There were ants crawling around the room. Reception didn't seem to be particularly bothered though they offered to switch our room but there was no follow up on it hence nothing happened. I am sensitive to insect bites so I ended up with bites all over my face, chest and arms which marred the experience somewhat. The bed was comfortable though and in the sweltering heat of the Tuscan summer, the air conditioning system was simply fantastic.

The hotel is OK for one night. 800 meters for the tram station which is transfer to the citycenter. To be honest i dont know why is got Best western Plus name, i could not find any plus in the hotel. Any way for one night it was more then perfect. Its looks like in the near future they spend money and time to renovate the building, hope to keep this way for the future.

It was lovely to stay at the CHC Florence this summer. Our room was beautiful and impeccably set up. The amenities were just as advertised and the staff extremely helpful and effective. I would highly recommend!

Excellent service and staff! Very comfortable hotel 5 minutes from the airport with a very easy commute to downtown Florence. It was a little noisy as the room was located on a very busy street. It was exactly what we were looking for at a very good price.

Great service!!! Super clean premises!! Easy commute to center! Ask for a bedroom facing the back, street can be a little noisy. Breakfast and dinner very good. All employees very helpful and courteous. Very good!

We booked at Best Western Florence very quickly for our Visa, then I read the reviews!! I felt ill, couldn't cancel as we paid in full. I dreaded going there...well I shouldn't have (the reviews I read of it being in a Industrial area..so untrue and so unfair) what a lovely Hotel. All the staff was so professional, helpful and friendly. The hotel was 2 blocks from tram stop, that made it so convenient. The restaurant was very good. Our room was a nice size and very clean. I would stay there again and would recommend it to my friends.

Apparently this Best Western has a practice of turning off their AC at night to save money. We stayed there a few weeks ago during a heat wave, and the AC was turned off at night. Not only in our room, but in all of the rooms from what we could tell. We literally just layed on top of our beds in pools of sweat until morning and we could find anothe hotel to stay at. When we complained they said there was nothing they could do and acted like this was a regular occurence. We are so disappointed that the Best Western company would let this happen at any of their hotels.

We stayed here to be close to the airport for an early morning flight. The room for a family of four was very cozy - just large enough for a queen, two twins, and a small table/desk (plus closet in foyer and bathroom), but everything was clean and in great condition. Hotel staff were very nice and helpful, and told us about the tram into the central city. (The tram was a very convenient and inexpensive way to leave the car at the hotel while venturing into town for a few hours.) Parking was free and behind the building. Didn't get to take advantage of breakfast because we left so early (but we did glimpse all the recently delivered baked goods in the lobby as we waited for a taxi at 4 am). Quick taxi to the airport for under 20€.

This hotel is a hidden gem, although approximately a 12-15 minute car/taxi ride from Florence's City Center. The staff's warmth and hospitality makes up for the short distance. The rooms are very comfortable and clean as well as well kept. But the charm and uniqueness of this hotel all comes from its personnel. The customer service and and the eagerness to assist and make travels feel safe and at ease surpasses that of any five star hotel. For example, upon our arrival the attendant was very welcoming and comforting. After checking in he provided my family with local meal options in the area as well put us at ease with different options of transportation and arranged transportation for us daily. The hotel also provides Brunch, an option at booking (or it may be added on upon arrival) that is exquisite. The Breakfast/Brunch has a wide variety of choices to meet everyone's needs. All these magnificent choices are surpassed by the attendant at Brunch, Tamara. Tamara was warm and helpful, she made sure to keep the buffet dishes well stocked with all of my family's favorite choices during our stay. On our 2nd to last day, she made finger sandwiches for my boys to make sure that they ate. But the icing on the cake was when I mentioned to Tamara how much I wished I could iron a few clothing items. Tamara went above and beyond her duties, she arranged for an attendant to bring an iron to me before I left the breakfast area within minutes. It is customer service like this and and true passion that makes establishments successful. I'm am very happy that we chose Best Western CHC during our stay in Florence. The essence of the personnel is what made my experience in Florence worth while. Thank you to the Fro t desk and a special thanks to Tamara for treating my family like royalty and helping us so much. The Torres Family Miami Lakes. Florida

This was a very easy place to stay, the room was good, we didn't want 2 beds but that was all they had. clean the usual items in place. The front desk staff was very helpful with a little problem we had. The location to the airport was good, we rented a car so didn't need transportation to the airport not sure if they offer it.

The front lobby had a pretty bad smell when we arrived. The entire hotel had no AC during our stay on a day when there was 40 degrees Celsius outside. Inside was probably even more hot. We couldn't sleep almost at all that night.

Booked room here due to early flight and nearness to the Florence Airport. Staff was friendly and helpful, room was modern, clean and comfortable. Entrance with car is a little confusing. Parking is a bit of a challenge but otherwise a nice stay. They have a nice breakfast room and lounge on floor 1. We didn't participate in the breakfast due to our early flight.

If you are a Vegetarian, you are left with with only Bread & butter in the breakfast, The Hotel Staff was Excellent in helping the customers in various activities. The Manager was very nice natured & speaks a little bit of Hindi as well , helped us in guiding the city & our local travel

We checked in for two nights at the hotel and the air conditioning didn't work for a single minute for the entire stay. With 41 degrees outside the hotel staff kept saying it is coming on in ten minutes but it never did. And when we booked it this was a special request to have proper air conditioning in the rooms. And they guaranteed that it worked. Will never stay here again and do not recommend it to anyone.

Hotel was easy to find and had parking which was included by the hotel. We got to our room and pleasantly surprised to see we had a giant deck attached that offered a great view of the surroundings. It's unfortunate we could not stay longer.

The hotel is good for a quick stay. It is located a little further outside of town than to my liking and rooms need some renovation. Not terrible, but definitely could use a good update. Staff was friendly and helpful. Breakfast was good.

The first room's aircon is not cold and the other room is smelly. I told the receptionist but she said that I can't help you. When I said should I sleep with the hot room? She said nothing I can do. When I asked what you can do? She said nothing I can do. When I asked to talk to the manager or director, she said that I can not talk to them. After 3 times complaining she said that she will be check to my room in 30 minutes. But no show and when I call no one answer the phone. What a terrible service. I never imagine the best western hotel chain have a poor standart of quality both in room and services. It's a nightmare in Florence.

Very nice hotel for the price. Great place if you want to be on the outskirt of downtown, but still close. Staff was helpful. My only negative would be while they have parking it can still be an issue, but staff tried to help.

We had booked for 2 rooms with 2 double beds each. We got a tiny room with one bed that was eventually split into twin beds but were so close together they may as well have been one bed. The rooms were clean and the staff were nice, but we didn't get what we believe we booked. The bar was very disappointing as well. The best part was that it was very close to the airport for an early flight.

Very basic. Unfortunately it was a hassle, as we arrived after 9pm so there were no staff. We needed a code to enter the door which should have been from the booking.com email. It didn't work, so we spent a good while trying to get through to someone through an intercom phone. When we got in the room it was very warm so had to have the window open all night. No air con. The window opened up on to the bed. So whoever was on the window side and should get up on the night, found themselves banging their head on the window. When we came to have a shower, the towel looked as though it hadn't been touched for months. It had black spotting of mould on it. The room was the most basic of rooms I've ever stayed in. So for that reason it was over priced. Should have been more like a €35 a night room.

The hotel staff were polite and friendly. The hotel was very clean. The hotel is a bit further from the city. However, we did have access to public transportation - train. The train took us directly to the city. Overall, this hotel was a good choice!

The hotel is an older property that has been updated. The staff was VERY helpful and were quick to correct a misunderstanding with my reservation. I had reserved a room with 2 beds and was checked into a room with one bed and a leak in the bathroom. After a quick visit back to the desk I was upgraded to a suite that was perfect. The location of this property is not the greatest for sightseeing but is close to the airport. Overall we enjoyed our stay and would probably stay again.

The staff was very nice and my room was clean but things kept going wrong. They had trouble pulling up my reservation but they were very nice and upgraded me to a larger room. Unfortunately only the heat worked and the room was overly warm. I went down for dinner and what I wanted to order wouldn't be available for a half hour. I ordered something else that came with seasoned potatoes. Found out that meant french fries. Not what I expected. Food was very tasty otherwise.

We stopped on the way home to France. Hotel is close to the highway. We arrived around 9pm so no parking was available, but the manager at reception was happy to give us her parking space. Much appreciated as our car was fully loaded. Room was quite large, with our bed and two more single beds (my wife, my son and I). Unfortunately room quite dirty as plenty of hair, also in the toilet. Hotel is old but recently renovated. Breakfast room quite large and modern, quality was on the average (bad coffee indeed). Personnel on the reception was kind, as well as on the breakfast room (just a bit noisy as the man was talking loudly to a guest as they were from the same region) The hotel has some areas of improvement. I think I will not return there. PS. Tassa di soggiorno (tax) was more than 14 Eur, one of the highest in Italy (OK, not depending to the hotel)

Excellent hotel value. The staff was great, particularly the lady at reception (Sara). Breakfast with everything you'd want. Excellent bed and room temperature. Would Definitely recommend it and will be back on my next trip to Florence.

We stayed 3 nights at this property and totally loved it. The location is great, easy access to the main sights and plenty of restaurants and bars in the are. Rooms are very good and very clean. Breakfast was excellent. Recommended

We found a pair of strange men's shoes in our room that we stayed in for 2 days when we returned on our 2nd day. It is upsetting that we haven't recieved a logical explanation regarding the owner of this shoe.

Thankfully only had a two day stay. This was a last minute change by our tour company wasn't impressed. We had to climbe up a very narrow spiral staircase to our room thankfully they brought our cases up to us as no way would I have managed it. Felt like we were in the attic! The staff were helpful and the room clean breakfast was good not great. Good restaurants close by and close by to the magnificent Duomo and other attractions.

Stayed here for three nights, not a great place to bring your family. The hotel is in a bad part of town had an issue with window not closing properly, was shown another room by the mantenance man and the window was also broken in that room. Finally got shown a third room and the window did close properly. The hotel lacks care and attention well worth paying a bit more for a decent hotel elsewhere. Attitude from some reception staff very poor more customer service training required. Not sure if this hotel is a franchise under the best western badge but things need big improvement.

We got to the hotel after a horrible expirience in FAttorie saint pietro in san giminiano. We called the hotel and asked if we can come imiddiatlly. They were very kind and nice. We moved there for 2 nights. Hotel room is clean, warm, nice breakfast, very kind staff thay helped us alot. Thanks to them we had a good days in firenze. The hotel has a parking lot, its close to Autostrada and has bus stations near by to go to the city in 10 minots. Was perfect! Recomended!!!

I needed a last-minute option near the airport (my reservation to nearby Novotel fell through). First, this area of town is very industrial, and unraveled what I had earlier experienced in Florence proper. Second, this hotel is sandwiched in the middle of a rundown business district, and the room decor matches that (but it was clean). Third, there is no dedicated shuttle to the airport (though the cab they called came in 5 minutes at rush hour). And fourth, and worst: my room was tiny, hardly room to turn around, with a mini-shower, AND adjacent to a misfiring transformer in the wall that buzzed like a door opener every 32 seconds (I counted since i couldn't sleep). I had the last room, so no where to move me, though the front desk felt bad and comped the couple items i got from the minibar.

Stayed one night on the way back from a trip in Tuscany looking forward for a nice comfortable hotel to spend my last night in Italy... well let me say that the hotel is miserable. It starts right at the entrance where you find a small door right next to a Chinese store in a not so good neighbourhood. This is not the bad part. The bad part is that it is an old hotel, badly taken of, with bad staff and a bad room. My bathroom looked like a bathroom from a miserable airport. I did not had the courage to take a bath in there. My advice: stay away from this and go for a real four star.

The hotel was very close to airport only 5/10 minute cab ride. The hotel was clean and the room was very nice & there were several restaurants/pizzaerias in the area. We didn't have breakfast so can't comment on that. Would stay here again if leaving the next day, the traffic in this part of town is very heavy. The room cost was good value.

Stayed the night before flight back to US. Had no problems and staff was helpful. Would stay again. The only issue we had was a strong sewer gas smell in the lobby, but the rooms were very nice and the beds were more comfortable than any other I slept on while in Italy.

While we find room sizes small in Europe compared to our spoiled Canadian standards, we were both thrilled to find a bathtub in the bathroom. Prices were reasonable and the hotel staff very eager to help out with our questions, problems and sightseeing. Front desk clerk, Sara went out of her way sorting out a future booking problem for us, on the next part of our European dream trip.

Hotel is typical of any facility you would find in Italy in this price range. Comfortable room, free wifi, minibar in room. Hotel shows shuttle and restaurant but there was no shuttle when we were there. There is a restaurant but there was nothing available other than drinks the night we stayed over.

Was here for a night with my husband and for the price, the room was good and breakfast was great. The staff both at check-in and check out were not enthusiastic but when you are a traveller from Africa, you learn to lower expectations??. What surprised us was someone knocking at our door twice at night after 10pm - must have missed their room - and even though we called the reception, no one checked on us, and there was no follow-up at check out. All-in-all, for the price and ease of connecting to Florence by public means, we would stay here again.

Really nice hotel not too far from city center. Good bus link to center. Family room quite spacious with good air conditioning. Breakfast is grand and so much choices. Receptionists all helpful. Good car parking.

Incredible but is true my computer was stoled from the safety box......We have left the hotel and 2 hrs later we have called the reception desk the personnel poorly spoke English and mentioned they can search the room until the next day. Next day we called 3 times and they mentioned to call later as no person to see the room , after we contacted Best Wester Customer service we receive a response that our computer was not there any more.....

Rooms were very clean and comfortable. It was winter and very cold outside, nonetheless we could keep the room warm with no problems at all (you can regulate temperature up to 30 Celsius degrees). It was quite cold in the restaurant, though (some mornings I had to have breakfast with the coat on). Would choose it again.

I was in Florence on business and needed a hotel for 1 night near the airport. I found this hotel on-line and the prices and ratings were good. So, I booked one night. I was not disappointed. Staff were friendly, prices quite reasonable, breakfast was very nice, the room was exceptionally clean, and the hotel is a 5-min, cab ride from the airport. The hotel is a bit old and worn looking so it could use a "face lift". The surrounding area is not in the nicest and touristy section of Florence, but I walked around in the everning with no problems. I would stay here again.

Very good service from Staff and Restaurant. They were closed and the Server stayed late and provided pasta dinner for our family. Average Room - if you are looking for basic room and location near Autostrade. The TV did not work had to use other room.

Fake triple room (very tiny double with a supposed extra bed (very inconfortable)that they forgot to include in our room). We had to wait 30minutes to get the extra bed.This happened at 10pm and we have a 4year old kid and a baby. Note that agencies websites say the parking is free there but the hotel fees for the actual garage are 12 euros.

We stayed at the Best Western after we arrived at Florence for one night before carrying onto our main holiday property the next day. It is fair to say this is a pretty basic budget hotel. The rooms are not great and the furniture might best be described as tatty, you get what you pay for in this hotel. Having said that all the staff were friendly and courteous and the location of the hotel is very close to Florence Airport, about 2kms away and the area is generally ok. We arrived late so tried one of the local pizzeria's "Pizza Man" which is about a 250m walk from the hotel and it was excellent and good value Overall this was a good decent basic hotel in a good location for the airport an d we would probably use it again. Four of us travelled (parents and two children) so the fact they had a quadruple room with one double and two single beds avoided the extra expense of booking two rooms.

Start with what made the stay....Raimondo in the restaurant and a beautiful breakfast buffet. Warm and friendly wait staff. Fresh and perpetually maintained foods, juices, breads...makes up for terrible parking situation and TINY showers...LOL

stayed here overnight before 0600 flight to Paris. Room and ablution facilities OK, nothing special but nothing wrong. Staff friendly and helpful, some more than others. Because we were tired, we ate in the hotel (it was Saturday evening). Very far from busy, but the special prix fixe menu was excellent, surprisingly good and very good value. Drink in the bar before was accompanied by tasty snacks. The hotel is close to the airport and there are some probably cheaper (but maybe not so good ?) places to eat withing walking distance, but the area is pretty dismal industrial. But for the price it is good.

We took a quadruple room for two nights. We found the room was little congested. Being vegetarian we were not having a lot of options for breakfast. The staff was good and speaks good English. It had a TV but not many channels in English. The place is very well located close to a bus stop and a supermarket. Overall, it provides a good value for money.

We were here for 2 nights, we got a room on the 7th floor, 706, which is a 2 bedroom apartment with balcony. The size and place is nice. Location wise this is great as it is near bus stop and supermarket if you want to buy some stuff like water and snacks. The staff are friendly and polite, the breakfast is good. The only thing I find strange is the shower location on the bath tub, which is side ways and make the water splash to the floor outside of bathtub.

We stayed here the night before our early morning flight back home after two glorious weeks in Tuscany. The hotel was quiet, clean and had AC. Friendly, accommodating front desk personnel. Would highly recommend for a stress free departure when you have a long flight ahead of you departing at the crack of dawn.

Clean, well kept, friendly, helpful staff. It is a bus journey/taxi ride to the centre, but the staff advise the best way that suits you. There is a lovely (long) riverside walk through a huge, lovely park to the centre (along which we discovered a large vibrant outdoor market) but it will take you up to an hour. Had a compact double rear room, not much of a view, but clean, modern with tea/coffee making facilities. Bathroom very compact, but clean with a bath and shower (shower pressure terrible) and had all necessary guest toiletries. Breakfast was good and varied. A big bonus if driving there, was the secure (gated) shared car park at the rear, free to guests.

Not up to the Best Western Plus standards. Found live bugs in the room that didn't impress me. Was offered another room but if bugs were in one room then they would be in others as well. There was a lot of noise from the hall and rooms above that prevented us from having a good night sleep. When taking a shower the temperature of the water kept fluctuating. Not impressed.

Made the reservation through AMOMA (Mistake). Arrived at the hotel. I wanted to register my frequent use account with Best Western as this would bring me to a free stay at next stop. The desk attendant said he had no way of looking it up nor did he care to (my bad). Asked if he could direct us to a laundromat nearby. His response was. We don't have those here (wrong). He issued us a room. We arrived at the room and it was hot due to the sun exposure. The air conditioner didn't work We called and he sent a repairman. Thirty minutes later, the repairman arrives and wiggles the on/off switch and the thermostat control switch. I pointed out that condensation water was dripping from the ceiling on the entry way to the room. He made a mental note and disappeared. He returned with in five minutes a said its not working. I called the front desk for another room. He said he'd check and call me back. Another twenty minutes passed. My wife went down to the desk and all three desk attendants were there leaning up against the desk in a conversation. They were surprised and didn't know we had asked for another room. They gave us another room. The repairman said the air conditioning doesn't work in that room. We told them we were done and not going to stay there. The said they canceled the reservation, no problem. We asked for a printout of the cancelation and they said its no longer in the system so there is nothing to printout. We knew that was BS then and its still true to this day. Its a dump in a bad area with poor help. Avoid them if you can and judging by the response time I'd avoid AMOMA.com too.

We stayed here as it is very close to Florence Center. We were impressed with the room. It was small but it comfortably slept 2 adults and a child. The hotel looks a little dated from the outside as is the lobby however the bar and restaurant area is very nice and the breakfast each morning was lovely. Shame they only did scrambled eggs though! Things to improve - the main road is a little noisy but you can avoid this by getting a higher room (we were on the 6th floor). Also the bathroom had no ventilation so it was a little cramped and misty. We didn't book through TripAdvisor (which would have been great as always) but instead Expedia and we were not made aware that you had to pay city tax on departure. This was €4 something a night person so we were left with a surprising €30+ bill.

The rooms are spacious with a flat screen TV, free WiFi and excellent buffet breakfast. The beds were extremely comfortable and the rooms were clean. The only downside was I was unable to sleep properly due to noise of traffic from the main road. The lift was out of order which meant I climbed up and down 6 flights of stairs. The staff were freindly and polite. The rooms were expensive given the noise from the road even at night. Aircon was effective. I recommend stay at this hotel but for the noise. Free parking is available on the street on weekends.

The parking and wifi were included, the room was very comfortable. Convenient to the airport. No complaints at all. Very attentive to our needs. Called for a cab which was there before we finished checking out.

The hotel is situated at a convenient place, only a short walk from the central station and this is is particularly important as all the day tours to Pisa/Rome etc depart from the station. The stay was decent,rooms, even though small, were comfortable, clean and well equipped and breakfast was well stocked. all in all a comfortable stay

My credit card was charged for 4 night when I only stayed 2. I've called several times and sent my bank details so they can make the refund but after 2 months I haven't received neither an email, phone call, nor an excuse for the error. I'm tired of calling and email them, because I never receive a clear answer, and either the refund. It's really frustrating and dishonest! Therefore I absolutely not recommend this hotel.

Loved this place, the room was spacious and clean. Staff were polite and helpful when needed. In a really good location for access to the airport with a supermarket nearby as well as a few restaurants down the street. We stayed here for 5 nights and found it easy to get into the centre of Florence using the public transport system although it does take between 10 and 30 minutes, depending on traffic.

I will say I was torn between 2 stars and 3 stars because of the service. Starting with the room itself, it was a nice and clean room. It was a little awkward of a setup because it was a small room with 4 beds because we had 4 people staying but it was still a nice room. The location is towards the edge of town but luckily there is a bus stop just a very short walk that will take you to the city center. You can but the bus tickets there at the hotel for just over 1 euro. The breakfast is good and there is a large selection of food to choose from. The service on the other hand was very poor. When checking in we heard the group in front of us get the wifi service described to them in Italian. When we were checking in we were told nothing about how to connect to wifi or anything and were left to figure out how to do it on our own. Also when we asked about the bus services and how to get to the city center the gentlemen explained it to us. When we came back to purchase our bus tickets we asked again just to verify we were correct since we are obviously not from the area. His response was "I already told you earlier. But you take...." I thought that was very rude. Lastly when checking out we were charged more than what we were originally told for breakfast. It was an extra charge for not being from the area apparently but it was something that they could have told us in the first place rather than misleading us about the price for breakfast. Overall the stay itself was good but just really poor customer service. I don't think I would stay here again.

Very happy with the hotel. I had to stay close to the airport for one night. Luckily enough it was even walking distance as getting a taxi was impossible as the flight got delayed. I was surprised by the 5 euro breakfast. Really good.

The welcome at the hotel was very nice. The rooms are clean and big enough. The breakfast was more American than Italian but the quality was good. We had to skip the last night and we didn't have to pay a fee for cancelling the stay. That was very nice! If you want to go to the centre of Florence you can buy a bus ticket at the reception. If you want to go back to the hotel in the night you have to take a taxi but it's still cheaper than staying in a hotel in the centre.

I spent 4 nights in this hotel and I can recommend it. Almost everything was good: breakfast with good coffee, everyday fresh towels and cleaned room, free parking and really nice receptionist Enrico - very helpful. Only one minus was small bedrooms, it could be a little bit bigger. In general I can recommend this hotel :)

The hotel was superb. We have booked a 4 bed room that it was very clean and very comfort. The hotel offers a private guarded outside car parking. It is located in a peace area and it is very good for families with kids. Just excellent.

I stayed there for one night on our way to Verona and I should say I didn't like the room I stayed in nor did I liked the breakfast. It had no varieties and it was disappointing. The hotel is in a desperate need for face-lift and re-innovations. I will recommend this hotel for those who are on budget and who also want to be near the airport.

I was surprised at how comfortable and nice this hotel is. We stayed here two times (when we arrived to Italy and 3 weeks later when we were departing from Florence). It is close to the airport (taxi cost about $15) and the room was nice and clean - included full amenities. Breakfast was great! We truly enjoyed the selection of cold, cuts, cheese, fruits, cereals, pastries, eggs, fresh orange juice, and cakes. Everybody was very courteous and this was the best of all: Alitalia broke one of our luggages and they agree to gave us a new one. We were going to a lot of places in Italy, not just Florence, so we asked at this hotel if they could receive the luggage for us - since we were coming back the following month. They said Yes! when we got back at the hotel after 3 weeks, they had our new luggage safely stored for us there. We are so grateful!

If you are a little adventurous and have the time I walked from the Flroence Airport to the Hotel. It was a nice walk and the Hotel, although a small room, was excellent. They are currently having some renovations but it didn't affect my stay and the breakfast buffet was excellent. The room was quiet for sleep and had a black out curtain. I enjoyed my time as a stop over place near the airport. I am not sure about transportation from the Hotel to the main sites.

The breakfast was the BEST ever!!! They were doing remodeling so it will really be nice in a few months. Very pleasant and helpful!!! 5 minutes from airport. Had good WIFI and very spacious bathroom which was nice.

When we got to the hotel there was no water to take a bath and we came across with other mini problems too , enough to ruin our mood. Eventually Florence was so beautiful that we overcame them. However, the breakfast was delicious.

Pretty disappointed with this hotel, more so by the lack of care shown by staff. The room was tiny - As a couple travelling, there was literally no floor space available other than 20cm gap around the perimeter of the bed. Bed was ok, but there was also very little room in the bathroom. All within half a step is the toilet, sink, shower and in-swinging door. Even though it was only just passable in terms of space - the lack of modern capabilities is astounding. No proper European Electrical plugs in the room, and when asking staff downstairs if they have an available adapter (which I offered to pay for), he said, no - nothing we can do, you'll have to turn the tv on and use the USB plug. As a tradesman back home, it's really quite easy to update an electric plug. Very easy. We travelled witha large organized group, and it turns out all rooms are completely different! So you might just get lucky?! Overall... It was pretty poor, and I was very disheartened with our experience here as we completely fell in love with Italy. All it needs is a facelift and it'll be ok.

We stayed at the Nord Hotel on our last day/night in Florence as we had a morning flight back to the states. We chose this hotel because of its proximity to the airport (a 5 minute cab ride) and the city center (15 minute bus ride to Porta al Arca and then one stop on the tram to SMN station). We arrived about 10 AM hoping to drop off our bags before heading into the city. The clerk told us we could have the room immediately, which made us very grateful. The room was small, but for one night who cares, but the bathroom had a large tub, so taking a shower was the easiest and most comfortable for our trip. After dropping off our bags, we bought bus tickets from the clerk and walked down the street to catch the bus (#29, 30, or 35 will take you). When we returned late in the afternoon we asked the clerk for a good restaurant nearby. He told us of Osteria di Poneta and then made reservations. The walk to the restaurant was longer than he said (about 15 minutes) but it was worth it. The next morning, the same clerk called us a taxi and 5 minutes later we were at the airport. No complaints about our stay at this hotel.