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De La Pace, Sure Hotel Collection by Best Western, Florence

4.0/5  - basé sur 241 notations.
Via Alfonso Lamarmora 28, 50121, Florence, Italy - See map

The De La Pace, Sure Hotel Collection by Best Western is the ideal place to enjoy Florence and its timeless charm at their best. Located in the historical center of the city, it is perfect for those who want an elegant and comfortable lodging solution within walking distance of the city's major attractions. The Galleria dell'Accademia and the Michelangelo's David are just at a 5 minute walk distance, the Cattedrale di Santa Maria del Fiore can be reached with a pleasant 10-minute walk. Romantic and quiet, the hotel is housed in a perfectly restored late 19th century art nouveau building. Every morning, start your day with the De La Pace, Sure Hotel Collection by Best Western breakfast, prepared with fresh and genuine ingredients. Our hotel houses an American bar, open only to our guests until 11 p. m. , and a small meeting room. Our staff is always available to provide assistance for planning your stay and booking museum tickets or guided tours. Small dogs and cats are welcome at no extra charge. The De La Pace, Sure Hotel Collection by Best Western has 41 bright and cozy rooms featuring a warm and intimate atmosphere and refined details. The rooms are spacious and bright, with a contemporary design furnishing and equipped with the most modern comforts. Each room boasts the most modern comforts for your stay: free Wi-Fi, air-conditioning, satellite TV, telephone, safe and boiler with a tea and coffee selection. A special room designed to accommodate guests with disabilities is available. The hotel is in the so-told ZTL area, the restricted traffic area in the historical center of Florence. Those wishing to reach the hotel by car can request access to the area by contacting our reception at least 3 hours prior to arrival. Our staff will let the local Police know about your check-in details.

Sure Hotel Collection

De La Pace

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 243 guest reviews
NOTE ISSUED
Excellent
92
Very Good
96
Average
33
Poor
14
Terrible
8
REFER TO NOTICE
Business Business
21
Couples Couples
98
Family Family
65
Friends getaway Friends getaway
44
Solo travel Solo travel
4
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very friendly place"

5
09/07/2018

Easy to walk to most important places from this location. Very accomodating nice helpful family business. Highly recommend it. Good breakfast. Sweet dogs if you are inclined to see and pet them. Steps from the Museo dellAccademia. Very good food at the Ristorante Accademia on one side of the piazza close to the hotel. Don't miss the Fra Angelico in the church on that very piazza.

"En route"

5
06/07/2018

So convenient from airport via Pisamover. Vintage feel but clean and friendly. Great WiFi, great breakfast, helpful staff. Terrific value. Slightly sketchy arcade entrance but seemed fine when we got used to it and it was appreciated in the rain.

"I washed my face with bidet soap"

2
03/07/2018

Almost every hotel I've ever stayed at takes one of two approaches with cleaning the bathroom. They either replace your used toiletries or they do nothing, hoping that you you still have some shampoo left in the bottle. Hotel de la Pace was the first hotel I've ever stayed at that took the used toiletries from the shower (and other places) and simply moved them back to the bathroom sink. The importance of that odd decision will become clear in a moment. But first let me tell you two important things about this bathroom. First is the bidet. I don't use bidets, but I understand that many people like them. And when I travel in Europe, I often find them in hotel rooms. However, never have I seen one in a bathroom as small as this. To accommodate the bidet they placed it directly opposite the toilet with only a narrow gap between them. The bidet was so close to the toilet that if you happened to be reading on your phone while sitting on the john, you'd be at risk of dropping it into the bidet if it slipped. The second odd thing about this bathroom was the tub. First they mounted the tub backwards. Instead of the drain of the tub under the shower head, the sloped back of the tub was under the shower head, requiring me to balance precariously on the slippery fiberglass in order to wet myself. To make matters worse, instead of a shower curtain they had a small glass barrier that wasn't connected to the tub, so that water leaking from the shower head flowed unabated across the bathroom floor. I carefully lined both the edge of the tub and the floor of the bathroom with towels in a vain effort to catch the leakage. So back to the soap. On my first night in the hotel, after a long day of flying, I decided to take a shower. As I stood awkwardly balancing on the sloped side of the tub, aware of the bathroom flooding, the small hotel sized soap slipped out of my hands, and sailed upward in a parabolic arc landing with a thud in the basin of the bidet, just a foot from the tub. You may say that I shouldn't have left it there. That I shouldn't have forced an underpaid hotel employee to scoop used soap out of a bidet. And you may be right. And yet that's what I did. The next day when I returned to my hotel, I was surprised to see the shampoos, opened and used, had been moved back to the vanity. So I grabbed the shampoos, and the unwrapped soaps off the vanity, and moved them back to the shower. That night as I washed my face with the soap, fog slowly lifted from my jet-lagged brain. It slowly dawned on me that the used shampoos were not the only used toiletry items that were returned to the vanity. On the first day the soaps had been boxed, and yet today they weren't. I quickly looked back into the bidet hoping to see a soap still sitting there, and yet knowing full well it was the soap in my hand (and on my face).

"Noisy Hotel and Rude Staff "

2
11/06/2018

Myself and my partner stayed here for three nights in June. The positives are : - good location - reasonable breakfast - reasonably priced - clean rooms The negatives are: - the nosiest air conditioning I have ever encountered!!! I am not a light sleeper but it felt like there was a tractor in the room and even when I tried to turn it off it kept coming back on!! - the staff are so rude. I don't understand why, but even simple requests to buy water or for directions seemed like such a burden for them ! Every evening when we came in we would say hello to the lady on reception and she would blatantly ignore us. Based on the noisy air conditioning and rude staff I would stay clear of Hotel de la Pace ! They are plenty more alternatives around.

"Loved our stay at De La Pace"

5
04/06/2018

The hotel stay here, especially Victoria, were so amazingly helpful. When we needed an umbrella, directions, a taxi , to store our luggage, or make a phone call for our next reservation me and my wife were assisted quickly and kindly. Loved their service. The room itself was nice, exactly what we expected, and actually bigger than most of the other places I stayed at when traveling in Italy. Breakfast was great too. 5 star all round.

Emanuela_Borino, Direttore at Hotel de la Pace, responded to this review
Dear Nathaniel, I'm very honoured to read your words, and I Thank you for the wonderful review! It's a pleasure for me and my staff to try to provide a good service and to make customer feel at home ! We are waiting you next time in Florence! We hope to welcome you again in the near future. best regards Vittoria

"ordinary"

3
14/05/2018

I stayed in this hotel with my family from May 4 to May 6 The variety and quality of breakfast service was typical There was no room heating and air conditioning was cool at nights The building is old and needs renovation The hotel is near the bus stop

hoteldelapace, Direttore at Hotel de la Pace, responded to this review
Dear customer, thank you for your review and your attention. We are sorry you hadn't found our services enough satisfying. Also, most of the building and most of the rooms was just refurbished. Hoping to have you as guest again. Kind Regards

"Disappointed"

1
14/05/2018

My husband and I stayed here two nights during a trip to Florence. We have traveled often, and are not picky people, but our experience at Hotel de la Pace was very disappointing. To summarize: 1. Shower drain did not work, which resulted in large accumulation of water and huge mess. We mentioned this to front desk staff twice, it was never fixed during our stay. 2. Upon arrival our bed-sheets had two small blood stains on them. This was resolved when mentioned to the front desk, but there was no apology. Granted, the stains were very small (size of pencil eraser), but still - disgusting. 3. Very uncomfortable bed and pillows. Like sleeping on a rock. 4. Very small elevator - it was a struggle to fit me and two suitcases inside (I'm 5'5 and 130lbs, not a huge person). Despite the negatives mentioned above, the hotel does offer a convenient location within a short walk of most main attractions. There were two very cute and friendly dogs that hung out in the lobby daily - we enjoyed seeing them each morning. Breakfast, which was included, had a decent selection. In my personal opinion this hotel is not worth the money. I felt it was far too expensive given the experience and accommodations. Personally, I would not recommend.

"Good mid-range hotel, a short walk from the centre"

4
19/04/2018

Stayed 2 nights on a business trip and, since I last stayed they have refurbished the rooms. One very neat idea is that they have a smartphone in the room at the guest's disposal, so that you need not worry about losing your personal data etc.. It offers internet acess and you can make free calls. The room itself is clean but fairly basic and the breakfast is very simple fare - fairly typical in Italy Overall I was a satisfied customer.

hoteldelapace, Direttore at Hotel de la Pace, responded to this review
Dear Guest, many thank for your review and your attention to the our improvements. We hope to have you as our guest again. Best wishes

"Astonishing stay"

5
10/04/2018

The location of the hotell is excellent just a short 10min straight forward walk to the Duomo! Rooms are clean and tidy and fairly spacious. Breakfast included which is a absolute stunner, could easily be served at a 5star hotell. Definite recommend if visiting Florence!

hoteldelapace, Direttore at Hotel de la Pace, responded to this review
Dear customer, thank you so much for your kind attention and for the marvellous review you wrote about our Hotel. We are so enthusiastic to notice that your stay was comfortable and that you appreciated our work. We are looking forward to having you staying here very soon again. Best regards

"Eastern city Break "

5
09/04/2018

We stayed 3 nights at Hotel de la Pace in Florence. Reception staff were extremely friendly and helpful. The room was clean and tastefully decorated. Our room had a small balcony overlooking for the Duomo. Breakfast, again, everything what you need for a great start. The hotel is about 10 - 15 minutes walk from the city center and about 20 minutes walk from the train station. I would love to stay here again and hopefully we will. I can just recommend this hotel without doubt.

hoteldelapace, Direttore at Hotel de la Pace, responded to this review
Dear Guest, Many thanks for taking the time to write your very kind words following your recent stay at the De La Pace. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the near future. Kind regards,

"Miniholiday"

5
15/03/2018

The best hotel,The best recepsion,veru tasty bbreakfast,Coffe,very friendly personal,The room wos everiday pretty&clean,tidy,tastefully arranged. In my NexT trip to Florenze I will definitely come back to this hotel.I strong recomended.

"Wonderful hotel"

5
14/01/2018

Situated close enough to the centre while not being in the tourist circuit. Very nice neighborhood near Botinical Gardens. Excellent breakfast and friendly staff. Would definitely return, nice clean rooms

Carlo B, Responsabile relazioni con la clientela at Hotel de la Pace, responded to this review
Dear Guest, Thank you for your wonderful feedback from your recent stay. I am delighted to read that you had an enjoyable stay with us and that you found our location to be ideal . It is always good to receive such positive feedback from our guests about our service and I will be sure to pass your lovely comments on to all our staff members Kindest regards

"Great hotel"

5
30/11/2017

I have stayed several times and always enjoy it. Friendly, helpful, efficient staff. Good location, in walking distance of centre. Good breakfast and snacks during the day. Rooms on fifth floor less good than others- small with hard beds. Others large and comfortable.

Carlo B, Responsabile relazioni con la clientela at Hotel de la Pace, responded to this review
dear Guest, Thank you for choosing to stay at the hotel de la Pace and taking the time to share this valuable feedback. It is always good to receive such positive reviews from our guests and I will be sure to pass your lovely comments on to all our staff members. best regards

"Could be really good "

3
27/10/2017

Stayed 2 nights oct 23/24 2017. Great location, very walkable to duomo. Decent breakfast included. Small room but nice. Only 2 problems are the bed mattress is horrible. It's like your laying on a box spring. I've slept in hotels, motels around the globe and it is up there as the worst. We piled up towels on the bed to soften it a bit. And the water pressure from the shower is minimal at best. I would stay here again if the mattress was upgraded.

Carlo B, Responsabile relazioni con la clientela at Hotel de la Pace, responded to this review
Dear Guest, we thank you for choosing our hotel for your stay in Florence and for finding time to write this review. we fully understand your comments on the matreses and inform you that all old matresses have been replaced last week together with pillows and blankets for an extensive renovation of the beds and linen. we really hope you will reconsider to book hotel de la Pace for your next trip to Florence. yours faithfully

"In Florance? skip on this hotel"

3
04/10/2017

Pros: 1. location was good, very close to the city center 2. spacious room with dressing corner 3. nice design inside the room Cons: 1. tiny and very slow elevator 2. needs renovation 3. bed is already worn though still confy 4. parking is located far from the hotel and very expensive. You should request at reception to bring the car at least 20 min before exit

Carlo B, Responsabile relazioni con la clientela at Hotel de la Pace, responded to this review
dear Guest, we thank you for choosing the hotel de La Pace for your stay in Florence and for finding time to write this nice review. we agree with your comments on the elevator renovation. this investment is already planned but we need to wait for the low season to reduce inconveniences. for what it concerns the parking charge pls note that the agreed rate which includes the valet service is much, much lower than the average cost of garages in Florence (apart from small towns any european city applies parking fees much more expensive) we really hope we can welcome you to Florence again whenever your travels will bring you back to our city yours faithfully