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Best Western Hotel Brockport Inn & Suites, Brockport

4908 Lake Road S, 14420-2461, Brockport, United States - See on a map
Best Western Brockport Inn & Suites - Best Western Brockport Inn & Suites The Best Western Brockport Inn & Suites is ideally located in the center of Brockport. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at the Best Western Brockport Inn & Suites. Ideally located just 18 miles from the Greater Rochester International Airport, this newly renovated modern hotel is within walking distance to SUNY Brockport and close to the vibrant city of Rochester, NY. Take a stroll along the historic Erie Canal or enjoy Hamlin Beach State Park. Treat yourself to one of many local restaurants and explore the wonderful boutiques in the historic village. Our inviting hotel in Brockport, NY is just minutes from the picturesque shores of Lake Ontario, where you’ll enjoy hiking, boating and fishing. Whether you're traveling to the Brockport area for play, work or relaxation, expect a friendly welcome from our Best Western Brockport Inn & Suites team.

Best Western

Hotel Brockport Inn & Suites

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 423 guest reviews
NOTE ISSUED
Excellent
305
Very Good
92
Average
11
Poor
7
Terrible
8
REFER TO NOTICE
Business Business
38
Couples Couples
59
Family Family
210
Friends getaway Friends getaway
44
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Best Stay for my Birthday!!"

5
Suzanne_Schiff, Hainesville, Illinois 22/09/2020

We were biking along the Erie Canal Bike Trail from Buffalo to Albany, and we made advanced reservations to stay at this lovely hotel. All I can say is the staff was the best at this hotel and made my birthday extra special. I want to say thank you so much to Kim for arranging flowers, chocolate, and a card to help me celebrate. That has been one of the kindest things someone has done. Also, a huge thank you to Liz who set us up with the perfect room to accommodate both of our mountain bikes. You both went above and beyond to make our stay so memorable! We would stay here again in a heartbeat. The rooms were very nice and clean! All the best to you both!!

"Excellent hotel"

5
User 31/08/2020

We travelled to Brockport to bring our daughter to college. The desk staff was exceptional from reservations to check in to check out. The rooms were very clean and the themed decor was very nice. We will definitely stay here again.

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
Jce20022020, I am so happy you enjoyed your stay with us. We are enjoying our newly renovated hotel also. I am pleased to here that your experience with our front desk staff was enjoyable. I look forward to seeing you on your next stay.

"best stay"

5
User 10/08/2020

the staff is exceptional, the manager very kind. rooms are superb, very nice and clean. everything looked new. comfortable beds, big handicap bathroom, nice veiw, large hallway, air was cool.. nice size fridge, large microwave. plenty of light. during stay i had to move to another room.. tv remote bad. i beleive i should have gotten discount

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
gene34e, Thank you so much for your wonderful words. I am happy you were pleased with your stay and I hope you stay with us again.

"Great room for the price!"

4
c1desm, Long Island 31/12/2019

I stayed two nights in Brockport to attend a Buffalo Bills game. Friends in the area questioned my decision but any misgivings were proven wrong. The room was clean and very roomy. Had a small table and chairs that you could use to eat at. Local delivery was available. Morning breakfast was satisfactory with scrambled eggs available. My only two complaints which are minor were the pillows (but I am very hard to please pillow wise) which were too fluffy and the hot water which was warm enough but never hot. The desk clerk was very helpful helping me find a good delivery option for dinner. Didn't get to any of the local sights as we were there to go to Buffalo. Would stay here again if the opportunity presented itself. Go Bills!

"New Owners But, Still a Winner"

5
Robert F B, Wiehle, VA 15/10/2019

This is a summary from five visits so far in 2019, January-July. First, the people: Kim, Erin, and Daniel are the standouts here. They keep the place humming. Let their personalities be the example! They were especially sympathetic when two of my stays were related to a medical procedure. And, they shared my joy when the outcome was positive to my benefit! Second: The facility... I've noticed that some renovation work has been started. On one occasion, I was upgraded to a suite. It was indeed very nice. Alas, the homey corridor artwork has been removed. I realize it was the personal property of the former owner. However, I hope the post-renovation replacement is of a similar theme. Just because a hotel has corporate ownership doesn't mean that it has to be a "McHotel". The change from vending to a front desk "store" is a good one. Return of a monitor at the front desk with the weather forecast, breakfast menu, etc., would be welcome. Especially since the breakfast, with greater variety than before, has gone from the previous consistent day-to-day rotation while improving from the previous high standard. Improvements? An ADA-compliant entrance door would be appreciated by us senior citizens. Some of the carpets and furniture are getting a bit long-in-the-tooth. I hope these will be addressed in the renovation. An indoor hot tub would be nice. But, I don't think there's room for one! As it is, the new owners have acquired a good facility to begin their upgrading from. Summation: This is still Brockport's best hotel. The people I mentioned earlier are largely the reason why. Facilities can be identical from one hotel from another. Unfortunately, that sameness from Boston to Burbank can also lead to boredom. However, it's the people that make the difference. I hope the new owners are able to retain and attract employees in the style of Kim, Erin, and Daniel.

"Scenic and convenient"

4
bbrown1036, El Cerrito, California, Usa 03/09/2019

We have stayed here multiple times visiting family in the area. Very good location, with restaurants within walking distance, and stores within a mile or so. Quiet location, lawns/ponds on site. Helpful staff.

"Staff made this place great"

5
User 14/08/2019

My fiancee (now wife!) and I stayed at the Dollinger's Inn for the week leading up to our wedding. There were a few hiccups with the computer system and our reservation got lost. We were upset, but the staff bent over backwards to make sure we were able to get everything figured out. The staff here are amazing. They felt like family by the time we left. Daniel, specifically, helped me calm my nerves on the morning of my wedding and, on numerous occasions, helped us fix any problems we were having. Erin greeted us with a huge "Congratulations!" when we got back just after being married and was incredibly friendly. Liz made sure everything was set for the accommodations for the rest of our wedding party and had a bright and helpful demeanor. Nancy, who took care of cleaning our room, was respectful and gracious - offering us extra towels when we thought we might need them and cheerfully welcoming us to New York (we're from out of state). The room itself is a clean, normal hotel room with Wifi and a TV. Didn't really need much more than that. The staff, however, is what makes me give this place a 5 star rating - exceptional people. Thank you Daniel, Erin, Liz, and Nancy. We appreciate how kind you were helping us into our newly married life!

"Saddened"

1
mmytych76, Rome, New York 08/08/2019

At 2PM the manager came to rooms(we had 3)and scolded us saying we were banging and loud.10 people are getting ready for a wake and there would be noise while people are showering and dressing!Disgusted

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