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Best Western Hotel Brockport Inn & Suites, Brockport

4908 Lake Road S, 14420-2461, Brockport, United States - See on a map
Best Western Brockport Inn & Suites - We pride ourselves on being one of the finest hotels in Brockport. The Best Western Brockport Inn & Suites is ideally located in the center of Brockport. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at the Best Western Brockport Inn & Suites. Ideally located just 18 miles from the Greater Rochester International Airport, this newly renovated modern hotel is within walking distance to SUNY Brockport and close to the vibrant city of Rochester, NY. Take a stroll along the historic Erie Canal or enjoy Hamlin Beach State Park. Treat yourself to one of many local restaurants and explore the wonderful boutiques in the historic village. Our inviting hotel in Brockport, NY is just minutes from the picturesque shores of Lake Ontario, where you’ll enjoy hiking, boating and fishing. Whether you're traveling to the Brockport area for play, work or relaxation, expect a friendly welcome from our Best Western Brockport Inn & Suites team.

Best Western

Hotel Brockport Inn & Suites

LABEL_ITINERAIRE

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
Travelers Choice 2022
 
based on 439 guest reviews
NOTE ISSUED
Excellent
319
Very Good
92
Average
13
Poor
7
Terrible
8
REFER TO NOTICE
Business Business
39
Couples Couples
60
Family Family
210
Friends getaway Friends getaway
45
Solo travel Solo travel
39
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Clean and Comfortable but Needs Some Improvement"

3
User 24/03/2022

Stayed 6 nights and 3 nights there was noise interrupting my sleep. Reservation and billing errors. Breakfast was fine but some days not much of a variety. Business Center closed down without notice and it was needed for my group event. Clean and comfortable rooms and friendly staff but some improvements can make this an excellent hotel

"Great Place to Stay"

5
User 12/11/2021

First time staying at this Best Western but we will be back. For fisherman this is the ultimate location. Courteous and professional staff. Newly renovated interior and exterior. Always felt that our business was valued. Clean and friendly environment. Well done Best Western Brockport!

"Clean and courteous"

5
User 23/10/2021

The staff there were very kind and went out of their way to help us get breakfast even earlier than the scheduled setup time of 6am. They also gave us extra towels and soap. Overall they exceeded expectations. I will be back!

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you for staying with us on your fishing trip! Come back soon.

"50 Year College Baseball Reunion"

5
User 20/09/2021

12 former players gathered to honor their coach on the 50 year SUNY at Brockport Baseball Championship Reunion. The accommodations and staff were top shelf. The entire weekend could not had gone better!

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Hi Bob, The staff here at Best Western Brockport were so pleased to be a part of this Reunion weekend! Wishing all of you guys the best :) Liz

"Excellent"

5
User 02/09/2021

We had a very nice stay. This is our go to hotel when we are in Brockport. Centrally located. Near the college campus. Clean and the staff is very accommodating. If you need a place to stay this is the place.

Elizabeth Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you, We are pleased that your stay was a good one!

"Nice Rooms, but overheard a flea problem"

3
wynterwynd, Michigan 23/08/2021

This is a pet friendly hotel which is why I chose it when visiting the area for a cat show (with my cat). Very nice front desk clerk. Large-sized rooms with sitting area, microwave, refrigerator. There was a yapping dog across the hall from me and when I left for dinner, I mentioned it to the woman at the front desk. She said the owner had just left for a few minutes and she would go up and reassure the dog. FIXED—no more barking. Bed was comfortable; room seemed quite clean with tiled floor inside entry door before there was any carpeting. Unfortunately, as I was checking out the next morning, a gentleman was at the front desk complaining that his room was hopping with fleas and as soon as he walked in, they were all over him. He had some in a plastic bag. They didn't have a clean room to move him to right away and as he said, he would just be bringing the fleas into the new room. I don't know how this was resolved or what the hotel does (with our daily pet fee) to keep rooms and hallways flea-free. Of course, I sprayed my luggage with a cat-safe flea spray and dusted her up a bit too and then combed through her. I'm sure if my room had fleas, I would have had bites, as they love me. But, this is a warning if you treat your traveling pet with a monthly flea preventative…it won't keep fleas from jumping onto your dog or cat and biting them and it won't stop a dog from bringing fleas in from the ‘dog walking area.' It's going to take flea ‘bombs' to rid that first floor room of fleas.

"Great little place!"

5
ryan d, Milford, Delaware 16/08/2021

Nice quiet and clean place. Stayed two nights and enjoyed it. Staff was very friendly, room was clean. Pros: Nice continental breakfast, friendly staff, room was clean, quiet area, a little bit of anything you need close by. Cons: Tub drained a little slow, and slight smell in the hallways. Overall this was a great hotel, don't hesitate to book a room here. Plenty of food, and grocery stores close by. I was pleased with my very reasonably priced rooms.

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Thank you Ryan, Come back soon!

"Awesome hotel experience"

5
658connie, Pine Bush, New York 01/08/2021

My husband, along with our golden retriever, stayed at the Brockport Best Western for a week and found staff to be very friendly, especially the woman who checked us in and the woman who prepared breakfast every morning. Our dog was made to feel welcome and given hugs and treats every day. The entire place was super clean and they even had a dog waste disposal area along with doggie waste bags just incase. The place was located in a nice, quiet area which also made our stay more pleasurable. Wouldn't hesitate to stay there again.

Liz Sullivan, General Manager at Best Western Brockport Inn & Suites, responded to this review
Connie, Thank you for taking the time to let us know how we're doing. Come Back soon!

"What A Place"

5
mmab0424, Malverne, New York 01/08/2021

Even before our trip the front desk couldn't have been nicer answering my many questions - You see, we were a family of 4 riding the Erie Canal w bikes. Never once made us and our bikes feel unwelcome. Gave us a room on the 1st floor. Checking in was easy and smooth and hospitable. The beds felt like sleeping on clouds...I'm not even joking! The breakfast was so delish and the person handling that and the front desk was warm and such a lovely person. Couldn't ask for a better place to stay. Now if only the hotel wasn't 1 mile off the trail up a hill :) But to be fair...all the hotels are in the same area ...You won't be disappointed!

"Nice quiet motel"

5
Ken L, Cleveland, Ohio 05/07/2021

A newer motel located on a wooded lot. Very quiet room with a friendly staff. Plenty of food options nearby. Room was spotless. They are serving full breakfasts again. No face masks required at this time. Very minor problem with our door lock.

"An Excellent Stay"

5
Iconman93, Wrightstown, New Jersey 28/05/2021

The hotel was clean and the staff was very helpful and attentive. The complimentary breakfast was very good and exceeded my expectations. We had no issues at this hotel whatsoever. It's location was well placed very near Brockport itself and near many restaurants and stores.

"God sent angels"

5
alpdennison, Brockport, New York 31/01/2021

Liz was a God sent! I was having a tuff week and she quickly became a friend not a manager. The entire staff rocked! The rooms were amazing. Clean, cozy, warm and inviting. I would stay here again for sure.

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
alpdennison, Thank you so much for your review! Liz is an amazing person and employee. She loves her job and the guest become friends and family to her. Thank you for choosing to stay with us and making Best Western Brockport your home away from home.

"7 day stay, clean... no room cleaning due to Chinese Covid, (understandable)"

5
User 03/01/2021

Up for Christmas to visit the Family, and the place was very clean. Room cleaning was not everyday due to Chinese Covid,and was understandable. Breakfast was not the normal full deal either,they had pre made breakfast sandwich, coffee , juice, yogurt bread, fruit....... in fact I was surprised they even had it due to the Chinese Covid. I would recommend this Hotel to anyone.

"Thanksgiving visit to daughter and son-in-laws"

5
Hainsc2014, Mexico, New York 01/12/2020

We stayed two nights in Brockport for Thanksgiving. Knowing that this was newly remodeled and moved to a Best Western we had high hopes it would be nice even though it was our 1st time in a Best Western hotel in over 30 years.. We were not disappointed!!! The room was clean and very roomy. Had a small table and chairs that you could use to eat at. Morning breakfast was as good as I expected under the current "Covid situation". We stayed in room 214 and the only "odd thing" was that the bathroom faucet was "backwards". The hot and cold sides of the faucet were "reversed from normal", even the "Blue/Red sticker" on the faucet indicating Hot/Cold was not reflecting correctly. I'm not sure if this was just in our room or not but watch out for that as I wouldn't want someone to be surprised.

"Finger lakes"

5
825danutaa, Glenville, New York 19/10/2020

Very clean, neat, friendly. We slept so well! Very quiet heating unit, good sheets and pillows. Room size pretty large. Clean bathroom. We could not be more happier. Thank you for the great place and service.

"Best Stay for my Birthday!!"

5
Suzanne_Schiff, Hainesville, Illinois 22/09/2020

We were biking along the Erie Canal Bike Trail from Buffalo to Albany, and we made advanced reservations to stay at this lovely hotel. All I can say is the staff was the best at this hotel and made my birthday extra special. I want to say thank you so much to Kim for arranging flowers, chocolate, and a card to help me celebrate. That has been one of the kindest things someone has done. Also, a huge thank you to Liz who set us up with the perfect room to accommodate both of our mountain bikes. You both went above and beyond to make our stay so memorable! We would stay here again in a heartbeat. The rooms were very nice and clean! All the best to you both!!

"Excellent hotel"

5
User 31/08/2020

We travelled to Brockport to bring our daughter to college. The desk staff was exceptional from reservations to check in to check out. The rooms were very clean and the themed decor was very nice. We will definitely stay here again.

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
Jce20022020, I am so happy you enjoyed your stay with us. We are enjoying our newly renovated hotel also. I am pleased to here that your experience with our front desk staff was enjoyable. I look forward to seeing you on your next stay.

"best stay"

5
User 10/08/2020

the staff is exceptional, the manager very kind. rooms are superb, very nice and clean. everything looked new. comfortable beds, big handicap bathroom, nice veiw, large hallway, air was cool.. nice size fridge, large microwave. plenty of light. during stay i had to move to another room.. tv remote bad. i beleive i should have gotten discount

Kimberly Piddington, General Manager at Best Western Brockport Inn & Suites, responded to this review
gene34e, Thank you so much for your wonderful words. I am happy you were pleased with your stay and I hope you stay with us again.

"Great room for the price!"

4
c1desm, Long Island 31/12/2019

I stayed two nights in Brockport to attend a Buffalo Bills game. Friends in the area questioned my decision but any misgivings were proven wrong. The room was clean and very roomy. Had a small table and chairs that you could use to eat at. Local delivery was available. Morning breakfast was satisfactory with scrambled eggs available. My only two complaints which are minor were the pillows (but I am very hard to please pillow wise) which were too fluffy and the hot water which was warm enough but never hot. The desk clerk was very helpful helping me find a good delivery option for dinner. Didn't get to any of the local sights as we were there to go to Buffalo. Would stay here again if the opportunity presented itself. Go Bills!

"New Owners But, Still a Winner"

5
Robert F B, Wiehle, VA 15/10/2019

This is a summary from five visits so far in 2019, January-July. First, the people: Kim, Erin, and Daniel are the standouts here. They keep the place humming. Let their personalities be the example! They were especially sympathetic when two of my stays were related to a medical procedure. And, they shared my joy when the outcome was positive to my benefit! Second: The facility... I've noticed that some renovation work has been started. On one occasion, I was upgraded to a suite. It was indeed very nice. Alas, the homey corridor artwork has been removed. I realize it was the personal property of the former owner. However, I hope the post-renovation replacement is of a similar theme. Just because a hotel has corporate ownership doesn't mean that it has to be a "McHotel". The change from vending to a front desk "store" is a good one. Return of a monitor at the front desk with the weather forecast, breakfast menu, etc., would be welcome. Especially since the breakfast, with greater variety than before, has gone from the previous consistent day-to-day rotation while improving from the previous high standard. Improvements? An ADA-compliant entrance door would be appreciated by us senior citizens. Some of the carpets and furniture are getting a bit long-in-the-tooth. I hope these will be addressed in the renovation. An indoor hot tub would be nice. But, I don't think there's room for one! As it is, the new owners have acquired a good facility to begin their upgrading from. Summation: This is still Brockport's best hotel. The people I mentioned earlier are largely the reason why. Facilities can be identical from one hotel from another. Unfortunately, that sameness from Boston to Burbank can also lead to boredom. However, it's the people that make the difference. I hope the new owners are able to retain and attract employees in the style of Kim, Erin, and Daniel.

"Scenic and convenient"

4
bbrown1036, El Cerrito, California, Usa 03/09/2019

We have stayed here multiple times visiting family in the area. Very good location, with restaurants within walking distance, and stores within a mile or so. Quiet location, lawns/ponds on site. Helpful staff.

"Staff made this place great"

5
User 14/08/2019

My fiancee (now wife!) and I stayed at the Dollinger's Inn for the week leading up to our wedding. There were a few hiccups with the computer system and our reservation got lost. We were upset, but the staff bent over backwards to make sure we were able to get everything figured out. The staff here are amazing. They felt like family by the time we left. Daniel, specifically, helped me calm my nerves on the morning of my wedding and, on numerous occasions, helped us fix any problems we were having. Erin greeted us with a huge "Congratulations!" when we got back just after being married and was incredibly friendly. Liz made sure everything was set for the accommodations for the rest of our wedding party and had a bright and helpful demeanor. Nancy, who took care of cleaning our room, was respectful and gracious - offering us extra towels when we thought we might need them and cheerfully welcoming us to New York (we're from out of state). The room itself is a clean, normal hotel room with Wifi and a TV. Didn't really need much more than that. The staff, however, is what makes me give this place a 5 star rating - exceptional people. Thank you Daniel, Erin, Liz, and Nancy. We appreciate how kind you were helping us into our newly married life!

"Saddened"

1
mmytych76, Rome, New York 08/08/2019

At 2PM the manager came to rooms(we had 3)and scolded us saying we were banging and loud.10 people are getting ready for a wake and there would be noise while people are showering and dressing!Disgusted

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