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Best Western Hotel Crown Inn & Suites, Batavia

4.0/5  - basé sur 300 notations.
8210 Park Road, 14020-1270, Batavia, United States - Karte ansehen

Buchen Sie in diesem großartigen Hotel in Batavia, New York, ganz in der Nähe des Darien Lake Theme Park, von Batavia Downs Casino, Letchworth State Park und der State University of New York. Günstige Lage direkt an der I-90, zwischen Rochester und Buffalo in Batavia, New York. Bedeutende regionale Reiseziele wie das Gelände der Genesee County Fair, das Jell-O Gallery Museum und das Strong Museum sind von diesem Hotel in Batavia aus günstig zu erreichen. Die preisgünstigen Gästezimmer im Best Western Crown Inn & Suites sind mit Matratzen mit extra gepolsterter Auflage, Kabel-Satellitenfernseher mit HBO® und kostenlosem High-Speed-Internet ausgestattet. Mikrowelle und Kühlschrank sind in jedem Zimmer vorhanden. Ein kostenloses komplettes warmes Frühstück wird täglich serviert. Zur weiteren Ausstattung dieses Hotels von New York gehören ein Fitnessstudio, ein beheiztes Hallenbad mit Wannen-Whirlpool, ein Wäschereiservice für Gäste und Geschäftsdienste. Gäste schätzen die Nähe des Best Western Crown Inn & Suites zum Einkaufszentrum Walden Galleria Mall und zu einem vielfältigen Freizeitangebot, mit Möglichkeiten zum Wandern, Golf spielen, Skilanglauf und Rodeln. Batavia International Motorsports Park, Darien Lake, Lancaster Speedway und der Niagara Falls State Park sind vom Hotel aus einfach zu erreichen. Buchen Sie im Best Western Crown Inn & Suites, und erleben Sie erstklassigen Service! Wir wünschen einen schönen Aufenthalt.

Best Western

Hotel Crown Inn & Suites

LABEL_ITINERAIRE

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Vorteile des Hotels

  • Beheizter Pool
    Beheizter Pool
  • 24 Stunden Rezeption 24
    24 Stunden Rezeption 24
  • Safe
    Safe
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Bewertung unserer Kunden

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Gebildet aus de 301 Gästebewertungen
ABGEGEBENE BEWERTUNG
Ausgezeichnet
105
Sehr gut
101
Befriedigend
51
Mangelhaft
28
Ungenügend
16
MEINUNGEN ANSEHEN
Allein/Single Allein/Single
7
Alleinreisende Alleinreisende
15
Familie Familie
109
Geschäftlich Geschäftlich
14
Geschäfts-<br>reisende Geschäfts-
reisende
35
Geschäftsleute Geschäftsleute
15
Geschäftsreisende Geschäftsreisende
22
Paare Paare
101
Reisen mit Freunden Reisen mit Freunden
28
ZUSAMMENFASSUNG DER BEWERTUNGEN
Sauberkeit
Lage
Zimmer
Service
Schlafqualität
Preis-Leistungs-Verhältnis

"Accessible lift for the pool not working 2nd year in a row"

1
10/07/2018

We stayed the nights of July 3rd and July 4th 2018, at this hotel, and did the same last year. The pool lift chair for the disabled was not operating again for the second year in a row. During our stay this year, the desk clerk told me repeatedly that the pool lift chair needs a new battery but it hasn't arrived yet. Last year we were told it wasn't working because it needed a new part. This year, the manager emailed me after I filled out a survey and told me that the battery for the lift chair needs 24 hours to charge, and to let them know ahead of time the next time we book at their hotel (a totally different story from what the desk clerk said). July 4th has got to be one of their busiest times of the year, with Niagara Falls so close - between the fireworks and vacationers. I had booked these 2 nights on February 1st. It seems to me that when they know there are people who have requested a handicap accessible room that they can be sure the battery for the lift chair in the pool is charged ahead of time. The manager only offered an apology. It was heartbreaking to see my 22 year daughter with a disability not be able to swim while all the other young people in the pool were enjoying a refreshing swim. After having the same problem last year, it seems like just a bunch of excuses so they don't have to have it fixed and working.

"Satisfatory Stay But Pricey"

3
01/07/2018

We chose to stay here as it was close to the casino and we could do a leisurely drive to Arcade, New York for the Arcade & Attica Railroad ride. Hotel has an easy access to the Thru Way. Breakfast has both hot and cold items to enjoy. We found the cost of our stay was pricey. However the suite was nice in size, clean plus what one expects to have in a hotel now. E.g. Iron, ironing board, microwave, fridge and free internet. We did have two issues with our room. (1) A/C had a constant raddle to it. (2) Keyless room key worked for us several times. Had to report this problem area twice to the front desk. One clerk came to our room to make it work property. Another clerk had maintenance check out the battery to the lock system while w were out for the day on Saturday. It has a two storey hotel and across the parking lot a one storey hotel but smaller rooms which are not suites. Overall a satisfactory here but given an average rating because of the two maintenance matters noted in this review.

"Its OK"

4
29/06/2018

Very easy access off the highway. Stay here several times a year, spend one night each time. Always request 1st floor and all but once have gotten 1st floor. Very quiet and clean hotel. Staff is friendly and helpful. Always have been pleased with breakfast, Really have no complaints and will say here again.

"Nice stay"

5
18/06/2018

Stay a night with 3 rooms and 12 people really enjoyed...loved rooms and pool and spa.....was impressed and already booked for us to come again...while we visit Darien lake theme park.....pool was good and rooms were comfty and felt like home

"Go for the Hampton Inn"

2
22/05/2018

Overall unfriendly and really outdated... Decent rooms for the money but kind of old and dirty looking. rusty vent covers and scratched chrome in the bathroom. Tub and sink drained V e r y s l o w l y.

bwcrownBatavia, Guest Relations Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for taking the time to comment on your recent stay, We strive to provide clean comfortable rooms and a pleasant stay for all of our guest's trying to accommodate the request's such as yours for an early check in.. If i may be of further assistance in securing a new reservation for the future, please contact the property directly.

"Business Traveler"

4
07/05/2018

A good place to stay but a little pricey for the services and the Area. Had a few issues the door locks not operating properly and some stains on the furniture and desk chair but for the most part the facility was good and clean... Breakfast was Waffles(Good) Eggs(Pass ) Breakfast sausage both days. There was also fruit and cold cereal ... Good Location, on and off of I90.. Staff was friendly and very helpful. A good family place if you can afford it.

"Pleasant stay"

4
06/05/2018

When we called Best Western for our reservation, we were told only a suite was available. With the AAA discount, the price was okay but not reasonable. Check-in was a problem because we were told our credit card was declined. We tried two other cards- each declined. The manager finally decided there must be a problem with his system and he rebooted it and our card worked. I called our credit card company and was told there was no problem with our cards, thankfully! Our room was comfortable as was the bed. The breakfast offered egg patties and sausage, pancakes, envelopes of oatmeal with toppings, three dry cereals, yogurt, hard boiled eggs, pastries, bagels, and toast, beverages (but no hot chocolate). We will be completely amazed the day hotel coffee is good coffee. Here the coffee did not amaze us. The woman taking care of the breakfast area deserves recognition for keeping everything clean and freshly supplied. Overall this is a comfortable place to stay with some good dinner choices in the area.

"Good place to stop by"

4
29/04/2018

Got to this hotel early in the afternoon but room was available. Since suite was only $5.more, we decided to take advantage of it. Very clean room and comfortable. Attendant was polite and helpful. She directed us for the evening dinner. Would come back.

"Good for the Price"

3
03/04/2018

If you're looking for a bargain at a decent location, this is your place. The price was really good. It looks like the interior was either new or recently redone. The bathroom was clean, but there wasn't much counter space. The beds were standard beds. The free breakfast was a bit light on choices, but fine for a quick meal. Overall, it was fine for a quick stay, but if you're staying longer and want a little nicer location, you may want to spend a little bit more. I did find that the AC/Heater was pretty loud, but I adjusted to it.

"Can't think of anything to complain about"

4
16/03/2018

Stayed here for one night while in town for a family member's memorial service. We have zero complaints about this property. The room was clean, the bed was comfy, the showers were hot, and the breakfast variety and freshness were amazing. I appreciated having hot coffee available 24 hrs in the common room off the lobby. Front desk staff were very friendly. Walls are thick, so we didn't hear a sound all night, although the noise of the room doors closing is kinda loud. Didn't use the pool area but saw several folks in there with kids. All around good experience and if we come to town again, we would stay here.

"place was good for the most part"

4
07/02/2018

Arrived room 121 cob webs in light when you first walk in, a smokey scent in room where hallway smelled fresh. tv was nice sleep quality was ok lots of thruway big truck noise and it didn't help to have big rigs idling outside window. shower pressure was great nice and strong. heat in room was good kept is cozy. breakfast was normal fare, coffee was very good as well as the yogurt and orange juice.when I stay again I will ask for 2nd floor. noticed there wasn't a soda vending machine or I just didn't notice it.

"Great place to stay..."

5
11/01/2018

This hotel has it all, great staff and friendly associates. The rooms are very neat and clean and the overall hotel itself I would rate 5 stars out of 5. I was truly satisfied with every aspect of my stay, from the room as well as the staff and the great breakfast. I truly recommend this hotel in Batavia, New York.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your kind review. I am so pleased that you enjoyed your stay and hope that we will see you again soon.

"Wonderful stay"

5
08/01/2018

We stayed here New Year's Eve and enjoyed a clean, fun, and large king suite on the first floor. My grandkids used the indoor pool. It was clean and warm. They also enjoyed the hot tub. We have stayed here several times and have felt comfortable and safe. The hotel is reasonably priced. The service was friendly and efficient. There are many area restaurants within 3 miles Alex's, Applebee's, Denny's, McDonalds, Burger King, Settlers, sunny's, bob Evans and restaurants at batavia downs gaming. There is also a shuttle to the downs. You can also go to Palm island indoor waterpark around the corner. It is clean, safe and reasonable.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We are glad that you enjoyed our amenities over New Years Eve and our accommodations. We hope to see you again soon.

"Holiday getaway"

4
06/01/2018

We were in town visiting family for the Christmas holiday. This was a great place to spend the night or so glad we did as we avoided the huge snowstorm that night driving home so glad we booked this hotel. It was great!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us over the holidays. We hope that you stay with us if you are ever in the area again. Thank you.

"Satisfied as always"

5
06/01/2018

We come to this hotel every year after christmas. This year we stayed an extra day we were having such a nice time. The staff are so friendly and helpful. We enjoy the great breakfast and the hot tub, the special way we are treated like family and the wonderful rooms. It's the perfect after christmas relaxing and refreshing location.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for returning to our hotel and allowing us to serve you. We are pleased that your enjoyed the breakfast and hope that you return to visit soon.

"Great"

4
02/01/2018

Very friendly staff and super helpful. the price was great and the rooms are very nice and clean. The hot tub and pool are amazing. Breakfast was good and presentable. It was overall great ! I would definetly go there again.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your visit and our friendly staff. We try our best to make each visit feel relaxing and comfortable. We hope to see you again soon.

"Wonderful staff"

5
29/12/2017

It's always a great visit when we meet up at the Best Western in Batavia. They treat you like family here. Comfy beds, clean rooms and friendly staff. There is also a nice pool, hot tub and fitness center. It's nicely located near off of the thruway and near the casino and shopping center.

"surprisingly excellent"

5
27/12/2017

Everything was excellent. It appears that they must have had a recent remodel. Everyone was friendly. I always worry about the heating being too noisy but it was constant and not loud at all even though it was single digits outside and windy.

"Better than most Clean"

4
26/11/2017

Price for area was very good shuttle a plus.One night stay hard to judge. But the arm rest of desk chair chewed and all dogs in hall was not my thing at least no fleas showing yet.Should tell you if pets are in the rooms you stay in to make it your choice to stay in. No smoking? but you have the chance to take bugs home.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for telling us about your stay. We are a pet friendly hotel but we designate specific rooms for our guests that have pets. We take pride in our cleanliness and ability to offer an appealing and comfortable room to all our guests. Thank you again for staying with us.

"Nice Place to Stay "

5
21/11/2017

Picked this hotel based on tripadvisor reviews. Room was spacious and beds were comfortable. Nice selection at the breakfast bar. Extremely friendly staff especially Sue at the front desk. Can't beat this hotel for the price. Highly recommended this place.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your kind review and for staying with us during your recent trip. I will pass along your comments to Sue and let her know that her kindness was appreciated. Please stay with us again when you are in the area.

"Hotel reveiw"

4
07/11/2017

Nice clean room. Heater fan was a little to strong for my taste and no way to adjust it down more. Stairs were not cleaned but the room and breakfast area was clean. Would stay again because the price was affordable for this area.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us and letting us know about your stay. I will have our staff take a look at the heater fan and stairwells to make sure they are repaired and clean. We hope to see you again soon.

"The overall experience of the hotel was excellent"

5
04/11/2017

The hotel was clean and comfortable, just what we needed after a long day of traveling. The location was great! Close to restaurants, gas stations, and even a few stores to do some shopping!! I would like to particularly point out that Sue, working at the front desk in the morning was awesome. We were have some mechanical problems with our truck and she went above and beyond to help us out. We really appreciated it!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your kind review of our hotel. I will be sure to pass along your comments to Sue as she will be pleased that she was able to help. We wish you all the best on your trip and hope to see you again soon.

"OK hotel in a decent location en route to Niagara Falls"

3
01/11/2017

Reasonably priced hotel. However, room wasn't overly clean and the duvet was between two sheets rather than in a cover. Bed was comfortable. Bathroom a bit dated. We found a few hair on the towels. Overall slightly disappointed despite the price.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We are sorry that your stay was not up the high standards we set for ourselves. I will speak with our housekeeping staff to make sure we are not missing anything. Thank you for letting us know where we can improve.

"Great Experience"

5
27/10/2017

Great hotel, no problems of any kind except vending machine not stocked but front desk clerk gave me two sodas she had on hand at no cost. No road noise good clean rooms. The room was modern and up to date with good fixtures

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us last week. I will work with our staff to make sure that the vending machine stocked with the best snacks. We hope to see you again soon.

"BW Crown Inn"

5
23/10/2017

Quite a pleasant place to stay in your travels with a more than adaquite breakfast, comfortable beds and convenient location along the NY Thruway in western NY. The motel was clean with a very friendly staff on both checkin and checckout.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you staying with us during your recent travels. We are pleased that you were able to relax and enjoy our amenities. Please stay with us again soon.

"Great location and good value"

4
22/10/2017

Four us stayed here on our way from Massachusetts to Niagara Falls. The hotel is very convenient to I-90. The hotel is clean and well kept. My relatives liked the pool and the Jacuzzi. The staff is very helpful and friendly.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us during your recent trip. We are in the perfect location for any one traveling North or South on I-90. We hope that we will see you again soon.

"Great Place to Stay"

5
19/10/2017

I found checking in and out to be a breeze, which was very nice. The room was extremly spacious and clean. The breakfast was standard hotel breakfast, which wasn't bad. The bed was a little soft for my taste, but other than that it was a great room!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We appreciate your review and that you enjoyed your stay. We hope that you will return to stay with us again soon.

"Best western Great Hotels"

5
19/10/2017

We always love staying at the Best Western Chain of Hotels This was a wonderful hotel we had a king suite that was very comfortable & breakfast very pleasurable we would definitely make this hotel a stop again

bwcrownBatavia, General Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for telling us about your stay. We are so pleased that you enjoyed our suite and that your stay was comfortable. We hope that we will see you again soon.

"Good for a night's rest "

3
14/10/2017

Stayed for one night driving by on I-90. Sarah was friendly & accommodating. This is a good value compared to hotels 45 miles east & west of here. Could use new flooring/carpet but overall clean. Offers comp breakfast & free WiFi.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you so much for staying with us last week. I will pass your appreciation along to Sarah. We hope that you will stay with us again if you are in the area again.

"No complaints"

4
14/10/2017

Everything you would expect for an overnight stay in a hotel: comfortable and clean room, pleasant staff at registration. It is in a busy area where there are an ample number of restaurants to choose from.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We appreciate you letting us know about your recent stay. I hope that we will see back again soon.

"Nice motel for over night stay"

4
14/10/2017

We were checked into a older section of the motel across the parking lot of the newer section. We were on the ground floor because we had a dog with us. Parked right at the front door. Breakfast was good which had a nice breakfast room. The only issue is the Wi-Fi was spotty start up.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We appreciate you letting us know about your recent stay. I will check into our Wi-Fi reception in our second building. Thank you for bringing it to our attention. We hope to see you again soon.

"A comfortable stay"

5
12/10/2017

Clean room, friendly staff, and excellent breakfast. I traveled from Detroit to Oregon and California and then to Maine, and this was one of the cleanest hotels with one of the best breakfasts. I have stayed at very expensive and inexpensive hotels, and this hotel gives you an excellent value and no they are not paying me to say this.

"fair price"

4
11/10/2017

good location. fair price clean rooms. not big on customer service. Breakfast is acceptable however its the same everyday. I stayed five nights and it was always sausage and eggs for the "hot" part of breakfast.

"Bad Experience"

1
10/10/2017

After checking out our Jacuzzi King Suite (ha), my wife notified the front desk clerk (she was the one and only person at the desk, no managers or anyone else on duty) of all the problems, she had no solutions only that she would note it down. When my wife spoke to the manager, Susan, the next morning she seemed unaware of the problems. Biggest one being the very dirty jacuzzi, the jet nozzles were filthy (who knows what would come out of them!), bathroom mirrors, tub, floors dirty, spots all over, couch dirty (would not want to sit on it), cracked tile & moldy looking grout around jacuzzi, bed headboard dirty & fingerprints all over, room had an odor when A/C off. This all ruined our night. Would never stay here again. Only good note that the Manager did give us a $25.00 credit for the jacuzzi (big deal), our night was already ruined. Breakfast wasn't very good either. Couldn't wait to leave.

"Excellent place to stay"

5
10/10/2017

Excellent Motel to stay in east of Buffalo. We enjoyed our stay at the Crown Inn and Suites very much. The desk clerk is helpful and friendly. The breakfast is good and the easy access to the Interstate a plus. We enjoy the restaurants in the community particularly Alex's Place. You will enjoy your stay here too.

"Always a good choice"

4
07/10/2017

My family and I have stayed at this location a few times now as a pit stop when traveling to Massachusetts. It's always reliable! Clean, sufficient, and always a decent price. The staff is always so nice and great! Always a nice stay!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us again. We hope that we make you feel like friends when you are with us. We hope that you will stay with us again.

"ASK about Gluten Free Options for Breakfast"

4
25/09/2017

We very much enjoyed our stay. Breakfast was great, including Gluten Free Cereal. However, "IF" you require GF, be sure to "ask" the breakfast attendant, as there are no indications that this is available, unless you ask. We would definitely return.

"Nice for the price"

3
24/09/2017

We come out this way alot .Nice hotel good breakfast.Pool and hot tub great .One towel for seven people.I let the front desk know me and my son had to share the last towel and there were still people in there.I was told if they need towels they will ask...... really?I try to be helpful but I seemed more concerned about people dripping all over the hotel than she did.Also my wife called to have them check the TV and no one ever came.She figured out it was just unplugged but still.The breakfast was delicious and the lady watching over the buffet kept everything cleaned and well stocked.Room was clean beds nice and comfy.A/C had annoying shut off feature had to keep restarting it. Overall not bad need more towels for pool area also earlier pool hours would be nice 6or7 in the am so I can grab a swim before breakfast.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We appreciate your comments and suggestions as we are always looking for ways to improve the guest experience. I will work with our front desk staff to check more regularly about the pool towels. On busy weekends, we find that we need to check more often. As for opening the pool earlier, we have had earlier pool hours but since the pool is indoors, we received guest complaints about noise. We hope to see you again soon.

"A nice place to stay"

5
18/09/2017

A clean and pleasant motel. It had been recently renovated. Staff were very friendly and helpful. Breakfast was fine. Overall I would highly recomend a stay. It is located close to the freeway exit so is converiient.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We are pleased to read your comments about your stay with us. We hope that you will return to stay with us soon.

"Great choice"

4
13/09/2017

If you are traveling on the turnpike this is so convenient yet within easy driving distance of eating establishments. Traffic noise was NOT an issue for us, friendly staff too.While we stayed in the annex we still felt as close to the breakfast room as if we had stayed in the main building.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you choosing to stay with during your recent trip. I am especially happy that you received great service from our staff. We hope to see you again soon.

"good night stay over"

5
13/09/2017

I was very pleased and satisfied with this hotel. The room was comfortable, well appointed and spacious and the staff was very friendly. I would recommend it to anyone and would definitely stay there again if it was in the path of my travels

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for telling us about your stay with us. We are happy that you enjoyed your visit and we hope to see you again soon.

"Chemical smell"

2
08/09/2017

Tv was not repaired during our stay. Reception girl was not cordial per other stays. Chemical smell in room was really bad. Did not realize how bad until moving in and settling down. Wife could detect underlying cigarette smoke smell.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We are sorry to hear that we did not provide a wonderful experience during your recent stay. I am working with our maintenance and housekeeping staff to see where we fell short on our standards. Please give us another chance during your next stay.

"Halfway stop"

5
06/09/2017

Excellent place for us to stop on our many trips from Pittsburgh to The Mohawk Valley. Great people, clean rooms, comfy beds. Hot tub and pool are a plus. Batavia Downs within a mile and shopping centers also.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for taking the time to let us know about your stay. We hope you enjoyed your time with us and that your trip was enjoyable. Please return soon.

"Nicely renovated & fresh"

5
30/08/2017

Hotel was very nice and newly renovated throughout. Very clean with good lighting in the rooms. Hotel was full, but was very quiet. All Staff very polite & helpful. Nice restaurants in the area.They have discounts including military.Nice indoor pool & excellent fitness center.

"The Best Hotel to Lodge"

4
29/08/2017

My children and I are very happy to lodged in this hotel (Best Western Crown Inn and suites at Batavia. It is perfect for our summer vacation, the hotel is family friendly plus it is conveniently located around a shopping mall which is a walking distance to the hotel.

"Not up to BW standards"

3
19/08/2017

Over priced for area. Windows in rooms and hotel were very dirty. Couldn't see out of them. Edge of tile in bathroom were dirty. As if they only mopped the center of the room. Service is ok and room is clean.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We apologize that your stay did not meet up to our standards. I will work with our housekeeping and maintenance staff to see where our process was not followed. We hope that you will give us another chance.

"Convenient, close to restaurants and close to shopping"

4
18/08/2017

Good value Hotel. My room must have been recently renovated. It was nice and comfortable. Bed was comfortable and the a/c wasn't too noisy for a window unit. There were also "motel" type units across the parking lot. Not sure about how they are.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. WE hope to see you again soon.

"Overnight stay"

4
15/08/2017

Stayed for the night without a reservation and they were very accommodating with extra pillows and offering different group discounts. Kids loved the pool except my sons eyes were very irritated by the chlorine in the pool. breakfast was typical for this type of hotel, which is great for the kids. But the eating area was kind of small.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We are pleased that you had a comfortable stay and we hope to see you again soon.

"What is that smell??"

1
15/08/2017

The cleaning solution at this hotel smells like a combination of dirty water, mildew, and industrial acid lemon cleaner. Stepping into our humid room literally took my breath away. We opened the windows & cranked the AC full blast while we went out to dinner for 2 hours and it was still super strong. We checked out the other two rooms for people we were traveling with and while they had the same smell, ours was 3 times worse. The sheets on our beds were soft and had been slept in, while the sheets in the other two rooms were crisp and freshly washed. When I went out to the front desk to ask the check in person about switching rooms because of the smell, she told me the cleaners had just left and that it was probably just the cleaning products. She did not let us swap to another room even though I asked about the possibility of doing so. I know the hotel had available rooms because someone came in right after me to check in without a reservation. The smell lingers and I can still pick it up on my suitcase a week later. Don't stay here.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We apologize for the aroma of the cleaning chemicals. We will work with our vendor to see if there are better smelling and natural cleaning supplies. Thank you.

"Nice hotel"

4
12/08/2017

The hotel is nice, Maids do a good job, breakfast was ok, but the management is not very friendly. Breakfast was ok, some of the hot food items were not too hot. The indoor pool area needed more ventilation, thr chlorine smell is overwhelming.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your kind words. We hope to see you again soon.

"Very Nice , Very sweet people"

5
09/08/2017

Rooms were so clean. They were spotless. The front desk receptionist Sarah was very inviting . No matter how busy she was or how many times she was interrupted she stayed polite. Even the housekeeper was a doll and super helpful. I could not ask for anything better after such a horrible, disgusting experience down the block at the Days inn with the worst front desk person DEE . Thank you again for the delightful experience so far !!

"Never Again!"

2
07/08/2017

Poor quality rooms for the price. Maintenance not kept up with. Seemed like nothing in the room worked right. The floor was soaked by the air conditioner, the tv had one channel, the toilet seat nearly fell off, the locks were loose on the door and rattling and the water pressure was awful. Last time we stay there.

"Nice Hotel"

5
03/08/2017

We had great stay hotel. We did enjoy pool and spa. Comfortable rooms with fridge and microwave available in rooms. Staff did great job to make sure our stay was enjoyable. We do recommend this place.

"2 day stay"

4
02/08/2017

my room had a king size bed that was comfortable. the room was clean well kept. the exterior was being renovated but was not a problem. the breakfast was very good. there was a good variety and well supplied. the front desk person was very friendly and helpful.

"Worst night ever."

1
02/08/2017

This was the first night on a journey to celebrate my wife's 70th. The room was terrible. There was a smell in the room and the bathroom was dirty. We were greeted by a spider in the vanity bowl when we arrived. I would not recommend this hotel to anyone and was very disappointed as a Best Western Rewards Member.

BestWesternHotels, Corporate at Best Western Crown Inn & Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A good stay"

4
02/08/2017

Front desk person was kind and informative. Exterior renovation did not interfere with check in. Parking was ok. Quality of the breakfast was very good. Loby area was a bit small. I did not go to the pool.

"Wonderful Stay!"

5
01/08/2017

This is a newly renovated Hotel. The staff was so friendly and helpful with any questions. The breakfast has a great variety of food options with waffles, eggs, sausage, variety of bagels, breads, muffins, cinnamon rolls. Plenty of juice, cereal and other breakfast options. The room was clean and comfortable. Indoor pool and spa was refreshing. I would recommend this Hotel to other's and will definitely stay again.

"Decent for the price"

4
27/07/2017

The room was fine, overall. Smaller than other BW that I frequent but it served its overnight purpose. The two things that BW has going for them are the comfy beds and the decent breakfast. Also, this BW was very conveniently located right off the Thruway...easy off, easy on and only about 20 minutes away from actual destination of Darien Lake.

"Does not meet the Best Western name."

2
27/07/2017

More like a motel and not at all like other Best Western we've stayed at. This place needs deep cleaning in room, and hallway. There were dead spiders and cobwebs in the hallway windows. The parking lot had garbage everywhere. Would not recommend.

"A Bit Musty"

4
22/07/2017

Everything was actually really good except the musty smell in the room, bathroom and coming from the airconditioner. They also had workmen working carelessly on the entrance when we got there. That being said the room was excellent for the price and the staff were friendly and nobody complained that we were up until 2am playing.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for staying with us during your recent trip. We apologize for the musty smell you experienced in the room. I will work with our housekeeping staff to make sure that our high standards are followed. Thank you.

"Best Western - Batavia NY"

4
16/07/2017

Overall very pleased! Close to Interstate and Buffalo NY. Not much to do in town -very small but quaint. Served it's purpose though for a 2 night stay! Had a nice pool and hot tub and breakfast was good. I originally had a Motel 6 and closer to the city but I always found the Best Westerns a decent deal and better amenities!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay with us. We are pleased that you chose to stay with us and that we were able to provide a comfortable stay. We hope to see you again soon.

"Construction at 7:30 AM"

3
13/07/2017

My biggest complaints were the 7:30 AM construction work being done right outside my window. Also, the lack of a positive response to my concern from the front desk. Other than those things, it was a usual BW.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We apologize for the construction work that is being done on the highway close to all of the hotels in the area. The good news is that it will be concluded soon. We hope that we will see you again soon.

"Breakfast was disappointing"

3
11/07/2017

The hotel itself was fine; the guest rooms had a modern feel with lots of lighting and outlets for cell phones, tablets and laptops. Plus we use a C-PAP machine and found it easy to have a plug-in. We stayed on the Saturday night before the 4th, so it was full, busy and overpriced. Check-in lady was very kind and helpful. The breakfast the next morning was a definite disappointment. One waffle machine which had a line of 10-15 minutes because the people who were using it were making waffles for several people (family members etc.) causing a long line. Plus this blocked part of the area where the other food items. The room did not have enough seating, the food area and tables were messy and sticky, and the food service was slow at keeping the food replenished. People were standing behind chairs in hopes of getting a place to sit and eat. This area was cramped and noisy. We should have gone to eat somewhere else.

"Tale of Two Hotels"

2
01/07/2017

*IF* you choose to stay here, make absolutely certain that your reservation is set for the building on the property with the lobby / pool inside. DO NOT STAY IN THE OTHER BUILDING. It is a dank smelly *motel* that does not live up to the Best Western brand name. In response to previous reviews (some going back to 2014) management refers to the building as undergoing renovation. Three years later and the second building is still untouched, broken locks, construction debris in the parking lot, dank small smelly rooms. The front desk could not move me to the 'new building' - aside from that, their service was exemplary. I do not blame them for the property mess, annoying that they charge the same high price for the room regardless...

bwcrownBatavia, Guest Relations Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for taking the time to post your opinion of the property ,the Best Western does have to buildings on the property, our annex building is very convenient for guest's who would like to pull up in front of the room to unload the vehicles, it also has easy access for guest's that travel with pets. We offer 2 double beds in the annex building and 2 queen beds or king suites in the main building, hopefully this will aide future guest's when selecting a room type. I apologize that we did not meet your standards, and would love an opportunity to better serve you in the future.

"Bed"

4
26/06/2017

Pillow could be better. They were square didn't work well. Property was very nice and newly remodeled. Did not hear traffic noise from highway. Felt that building was built well because did not hear other guest

"Best western of Batavia"

3
12/06/2017

Get better morning staff who are friendly and like their job at least. I wasn't greeted, spoken to, waved at, asked how my stay was I had to address them an tell them I'm checking out and in return I got a ok.. that is not good customer service. Morning staff was too busy talking about another coworker who didn't show up to work!!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We apologize that our staff did not greet you as warmly as they should have. We will work with our Front Office and retrain those guest service agents that are not greeting our guests with the kindness that we demand. We appreciate your comments so we can improve our guest's stay and comfort. Thank you.

"Batavia Best Western"

4
07/06/2017

Overall the hotel is very good, clean rooms, nutritious breakfast, good internet. The mattress in our room had to be propped up as it was noticeably lower on the head end, but otherwise, very clean room, bathroom and good air conditioning unit and tv.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We apologize that the mattress was not up to yours or our standard. We will speak with our housekeeping staff and see where we missed correcting the issue with the bed. We hope that we will see you again soon.

"Needs improvements check rooms after staff cleans to make sure everything is in order and bathroom supplies are furnishe"

3
05/06/2017

Lower prices Stayed at Seneca casino resort for $99.00 a night which offers allot more for your money delux suite two queens size beds quality buildings structures no wall paper falling off wall no broken parking lot pavement

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. Our hotel went through a recent renovation so we are concerned that perhaps you reviewed our hotel in error. Also, we wonder about your comments regarding the Seneca Casino. We agree that it is a fine establishment but request that you post comments about their hotel on their website. We hope that you will stay with us in the future.

"Hotel needs something"

3
29/05/2017

Everyone on here says that the hotel was newly renovated, but I didn't see it. Maybe a new lamp and blankets? The bathroom/room was dated and felt dirty. Lighting was dim and dark. There weren't any USB plugs for gadgets and the plugs that were in the room were loose in that the plugs kept falling out and wouldn't stay plugged in. There was a lot of smoking going on around the outside of the hotel (rooms were non-smoking and didn't smell like smoke), but it made it hard to enjoy being outdoors. The breakfast was included, but the area was messy and seating was limited. We had booked the hotel through a third party website, so when we arrived there was no record of our reservation. Thankfully I had my confirmation, but I was happy that the man at the front desk was helpful and tried his best to accommodate us. This stay really turned me off to Best Western hotels.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We apologize that the guest reviews mentioned that we had been renovated as we have done some work but not a full renovation. We are not able to control what our guests post. We are sorry that the amenities did not meet your standards and I will make sure our staff investigates the information you supplied us. As for the reservation from the third party, I would recommend you contact the website and inquire why the reservation was not forwarded to the hotel. As we have a large number of guests that choose to book on websites other than BW.com where we guarantee the lowest rates, we seldom have issues with reservations not showing up in our system. Thank you again for your review.

"uuugh! moldy bathroom"

3
29/05/2017

we were looking for a place to stop at on our way home. have stayed at quite a few best western hotels and had pretty good luck. after arriving, the first thing we did was to check out the bathroom. much to our dismay out room had mold on the walls and ceiling. it was pretty obvious and the bathroom had a moldy smell to it. for the life of me I don't know why people install wallpaper over the bathtub/shower. it is almost a guaranteed way of creating this problem. also don't know why I hadn't been taken care of.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
We apologize that your room was not up to our and your standards. We have a strong housekeeping staff and certainly find and correct issues that we find. We will research where we may have missed something in our quality assurance process. Thank you.

"Love Best Westerns"

5
27/05/2017

Everything in this hotel was great. The staff were very friendly and accomodating. What I did not really like was the dated bathtub. It looked dingy. But overall great hotel. Decor and room setup good.

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your comments and kind words. We hope that we will see you again.

"batavia, NY"

4
26/05/2017

Dog friendly, recent remodel is much better, not fancy, but very clean, new, small indoor pool, plenty of parking! Breakfast is the same everywhere in every hotel. I'm sure it's fine for most guests, but as I travel extensively for business, the food choices are so-so. But I surely understand having to feed the "masses" with consistent meals. That's no big deal, it is the way of the world now!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We love to hear about our satisfied guests. I will pass along the comments about the breakfast and see about changing our breakfast choices. We update the choices regularly. Thank you.

"Clean, comfortable & very friendly/helpful staff"

4
03/05/2017

We stay at this hotel apprx every other month. We have special accomadations and the staff here always go out of their way to help us. Our rooms are always very clean. Breakfasts are good, better than just the cold bagels and cereal you can get other places. And being right off the highway makes it even better when you've been driving for 8 hours and just want to sleep!!

bwcrownBatavia, Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for your comments and letting us know about your recent stay. We are pleased that you enjoyed your stay and hope to see you again soon.

"Great Location - Clean Hotel - Please Tip Wait Staff Assigned to Breafast Venue"

5
02/05/2017

Customer Service was excellent- check in was quick and easy, even though we had no reservations. The hotel is just off of the New York State thruway and several malls and eateries are located within a mile of the facility.The room was very clean and spacious. The room included a sitting area with a sofa. Furnishings appeared to be relatively new. The complimentary breakfast was very good. I always tip the wait staff who are assigned to the breakfast venues and encourage more people to do so.

"Awesome hotel experience"

5
01/05/2017

we had an awesome stay, the staff went the extra mile to help make our stay pleasant. I was very happy with the breakfast since I have dietary issues. I found a variety of foods that I could eat. We used the pool to relax, the hotel was located close to our event. and close to the shopping centres.

"Stop on way home..."

4
27/04/2017

My husband, son, and I stopped here on the way home from Massachusetts to Ohio. It was super easy to get to from I-90 and reasonably priced. The room was large and clean and just perfect for a quick overnight stay. Free continental breakfast and a pool for the kiddos. The only thing I didn't like..and only bc I'm picky...was the old school air/Heat system. The blower system. Those tend to make my mouth dry all night. We will definitely be staying again though!

"Great staff and clean"

5
23/04/2017

Very happy with our stay for 1 night. Staff was efficient and friendly. Fresh remote. Away from loud road noises. Hot breakfast as best as can be had - except we like stronger coffee. Highly recommend this location.

"Very well situated and comfortable"

4
12/04/2017

This hotel is situated close to the highway and is very comfortable. Attendants were polite and helpful. We were advised that Wifi would be out for an hour as they were working to improve the speed. One hour later, we had wifi and it was very fast. We would come back any time

"Excellent"

5
27/03/2017

Have been staying at this hotel once every week for the last 3 years may be longer than that, never had any problems the staff is always helpful and pleasant, also is well located easy off easy on.very safe.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for telling us about your recent stay. We are so happy that you continue to allow us to serve you. We look forward to seeing you again soon.

"Good location and value"

5
21/03/2017

We had great stay at this hotel room was recenlty renovated and clean. our room was equip with mini fridge and microwave. all the staff member were friendly. we enjoyed the hot breakfast in the morning. we will be staying again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We are pleased that you enjoyed your stay and we hope that you will stay with us again soon.

"NEVER disappointed"

5
21/03/2017

This hotel is always excellent. We loved our room, the breakfast and the staff is outstanding. It seems like every time we visit they are improving something. They have re carpeted the floors and retiled the bathrooms The paint in the rooms always looks fresh. We feel we get our money's worth.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you so much for your kind words. We are pleased that you enjoyed our upgrades. We hope that we will see you again soon.

"Avoid this hotel."

2
20/03/2017

My wife and I stayed here on March 15/17, reluctantantly I might add. We were enroute to NYC but got weigh laid by the the Great N'Oreaster of 2017. The temperature outside was -17C and the temperature in the room was not far off the mark. The heating in the room did not work, so we switched rooms to find the heating there was not up to par either. I don't think the temperature reached 15C during our entire stay. The rooms were dated and had seen better days. The pool was closed for renovations as was the fitness room. The lobby reeked of diesel fumes and pool reno chemicals. Our bathroom was clean however, our shower could not be used as a bath as the water diverter, for lack of a better term, was rusted shut. I hope the problems that we had were just a confluence of things going wrong on a particularly nasty day.

BestWesternHotels, Corporate at BEST WESTERN Crown Inn & Suites, responded to this review
We're very sorry to hear that we did not exceed your expectations while you were with us. While your review did mention our renovations, we have addressed the additional issues you experienced with our staff to ensure that we're offering the best experience possible. Thank you for taking the time to provide feedback so that we may improve.

"Near the highway"

4
07/11/2016

The hotel is near the highway just past the toll gate. There is a gas station nearby. Limited dining options around but you can ask for delivery or drive to the main street. The room was clean and spacious. The hallways are lighted well. Buffet Breakfast was alright. The dining area was clean. There is a swimming pool in the hotel.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for posting on Tripadvisor about your recent stay. Our location just off the highway allows easy access without having to worry about the noise. We are glad that you found the many amenities and options around the area helpful. We hope that you will come back soon.

"Ehh"

3
06/11/2016

The hotel rooms are nice. some of the staff is nice, some not so much. Needed to check out my school work and grades. But it's 6:03PM and some kids under the age of 10 have been on the computer since noon, so I've been unable to and it's really aggravating.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for your recent review. We apologize that you had difficulties getting on the internet. We have increased our bandwidth in the past few months so we are sorry that there may have been issues. In the future, please contact our front desk and we will work diligently to resolve any issues. We look forward to seeing you again soon.

"clean and comfortable"

4
31/10/2016

nice one night stay. friendly staff. did not have free breakfast, but coffee was good. room was clean and comfortable. affordable. will stay again if need arises. easy access to our needs in the area!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are grateful that you let us know about your stay with us. We hope that one night is enough for you to see how much we love our guests and place their comfort as priority one. Please come back and stay with us again soon.

"Clean and Convenient"

4
31/10/2016

Very convenient stop on our way back west. Clean and comfortable. Breakfast was predictably BW and was hot and fresh. No problems. Not sure where it came from, but there were kids running around on the floor above us, but we were on the second floor of a two floor hotel???? Would stay again if it fits our schedule.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for telling about your stay. We are pleased that our location was convenient to you and you enjoyed our breakfast offerings. We apologize that there were children running around during your stay. It is a bit of a mystery about the children above you as you were on the second floor but our main concern is keeping our guests happy and comfortable.

"Great Location from Highway"

4
20/10/2016

The room was clean and comfortable. We stayed here for 1 night. The hotel staff was very nice. There was a Free breakfast offered however, we did not take advantage of it. The breakfast area looked clean and comfortable. We would stay there again when traveling.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so pleased that you chose to stay with us and enjoyed your stay. We hope that you will be in the area again soon so we can host you again.

"The hotel really smells bad"

1
17/10/2016

We were given a room that smelled terrible. They gave us another room that smelled just as bad. The smell was so bad that we could not stay there. We were charged for the stay even though we did not stay there.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We apologize that the rooms you were assigned did not have a pleasant aroma. We inspect our rooms before each guest arrives so I will check with our management and housekeeping staff to see where our process was not completed. I hope that you will give us another chance in the future.

"we stay at best westerns whenever we can"

5
12/10/2016

Whenever we travel, the first hotel chain we consider is a Best Western. This trip did not disappoint. We spent 14 nights in a hotel, 10 were in Best Westerns and all of them were very nice with pleasant staff and really good breakfasts.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you so much for being such a faithful member of our Best Western Family. We are glad that you chose to stay with us and hope that we can welcome you again soon.

"Well worth "

5
11/10/2016

This hotel is good choice I always enjoy staying here. We had good time everyone is friendly at this hotel. Good recommendation for dinner and shopping. Breakfast is always a plus point had a lot of choices. We will back again..

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay with us. We love our faithful guests who return again and again. We hope to see you again soon.

"They should remove 'Best' from their name and just call themselves 'Western'"

1
10/10/2016

The hotel manager and receptionist were rude. Our sheets had blood stains on them and when I informed this to the manager, he rationalized that I should be ok with it as that part of the sheet is usually no where near the face!!! He offered to take $50 off provided I don't post an honest review and warn other travelers. There are so many things wrong with this logic, I don't even know where to begin. The pictures should provide a sense of how well maintained the room was or the lack of. Additionally, while we were there, there were other people waiting in line after us to complain; so we weren't the only ones have concerns with the rooms or the management. Never going back here again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. I am sorry to hear that there were so many issues during your stay. We value your feedback and I will be sure to find out where our housekeeping and cleaning staff procedures have failed. As you can see from our reviews, our guests have a wonderful experience when they stay with us. Again, thank you for your honest review.

"Hotel needs to be brought into the modern age"

2
10/10/2016

This hotel is very out of date and appears not to have very much pride of ownership.There is no elevator to the second floor, and a dangerous step entering the stairway. It is not up to the standard I expect from best western.

"??"

4
02/10/2016

Room was clean with all in good order. Heat system worked good. Excellent breakfast selection with plenty of choices of both hot and cold items. The price was reasonable with available discounts that apply. Also, the location is most convenient and near Thruway exit.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so happy that you chose to stay with us. With the weather cooling off quickly, we are glad that you enjoyed a good heater and a breakfast to keep you warm. Please come back and stay with us soon.

"Served its purpose..great nights sleep."

3
27/09/2016

Our husbands were on a guys trip so one of my closest friends and I took our daughters, both were heading to college as freshman in a few weeks, shopping in Buffalo and decided last minute to stay at a hotel with a pool/hot tub in Batavia as a last "hoorah". After searching on line while at dinner, we found the Best Western. We called the hotel and after confirming the pool and hot tub were in working we booked the room - which was fairly easy, We arrived and got checked in and into our room at 945p. The pool & hot tub closed at 10. That was really the whole purpose of us staying at a hotel that was approx 30 miles from home. Thankfully, our room was literally the door next to the pool so we got in there very quickly. When the clerk came in to close it down at 10pm, she did give us a few extra minutes. The lobby was clean, the room was clean and smelled fresh (not perfume fresh, just fresh), the breakfast worked for everyone. Bagels, toast, cereal, yogurt, waffles, eggs...juice, coffee, milk. The beds very comfortable. We did NOT have a mini fridge in our room but it would have been helpful for our left overs. There was a small fitness center and "office" area with a computer for guest use. We did not use either. We stayed in the hotel part that had the lobby and pool housed in it-maybe considered the "new" part?. I would stay here again if there was a need to so close to home.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. I'm sorry that we didn't communicate that our pool closed so close to your check in time. I am glad that you and your daughter had a relaxing time and we hope to see you again soon.

"great hotel"

5
13/09/2016

i stayed at the days inn in Batavia, it was so dirty, they had nothing to offer the customer, i asked for conditioner the staff said we dont give out conditioner, they had some young boy there running around in is pjs , i asked him for some decaffeinated tea, he goes we dont have it, ill look but we dont have it, he looked, in his pjs on his phone all the time, the front clerk was very nice she found me some, I think he was just to lazy to look, I immediately told my sister, we are going to Best Western

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
I'm sorry that you had a disappointing experience at the Days Inn but am pleased that you came to us and we could help you feel comfortable. We hope to see you again soon.

"Excellent choice "

5
11/09/2016

This hotel has lot to offer like free breakfast and indoor pool and spa was very good. Room was large and clean equipped with fridge and microwave. Staff was very friendly. I do recommend this hotel to anyone traveling to this area. Easy access from thur way.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Than you for letting us know about your recent stay. We are pleased that you were able to relax and enjoy our pool, breakfast and other amenities. I hope we will see you again soon.

"2nd time in same suite"

3
11/09/2016

We were so excited to get a 2nd visit to BW Batavia NY in less than 1 month :) The price was awesome but on calling I was told the 99 dollars was just for a basic room BUT Sandra gave us a suite at no extra charge :) Wonderful - except we stayed in the same room a month ago and found the bathtub back then to have grime/scum all around tub-- I took photos - but let it go--- fast forward to yesterday = I had made scratch marks with my fingernails on my previous trip- and they were still there!! Plus the bathtub it self had black mold under the rim and more scum around the tub-- also the sofa was so dusty and you can visibly see the dust--- I am mortified as I used to be a house keeper and this type of cleaning is not acceptable-- the man who checked us in was rude-- and when found we had a suite for lower price would not let us apply our AARP card to it- saying we got enough of a deal already :( We would stay again but not in that room :) On check out we were asked - "All set" I could not even talk --

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Please let me apologize for your recent experience. Although I am happy that we were able to upgrade you to a suite, I am saddened that the condition of the room was not up to the high standards we set for our rooms. I will check with our housekeeping staff to see how we missed thoroughly cleaning the room. I hope that you will stay will use again soon.

"Best Western Batavia"

5
04/09/2016

Nice hotel, clean. Nice pool and spa. Chose this hotel at the last minute and were very pleased. Check in and check out very quick. Our room was spacious, much more so than I had anticipated. Lots of towels although the pool area had none when we arrived in the morning shortly after it opened. The issue was quickly remedied.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We are pleased that you enjoyed your stay and that our hotel was able to provide you with comfortable accommodations. We hope that you will stay with us again soon.

"There may be worse places"

2
01/09/2016

Best Western as a chain is spotty--from excellent (Sidney, NE) to... well, ghastly. This was a one-night stay, and the place was clean and the staff laconic but helpful, But the room was small, cramped, included a free fly, and smelled of smoke--though the place is smoke-free, you can't get rid of that old smell. The tub was about two feet long and the water trickled out of the faucet so slowly it took forever to fill. When we turned on the air conditioner, another smell emerged--damp and mildew-redolent--that convinced us both we were being poisoned. We opened the window to the sound of the New York Turnpike. (If you want convenient access you've got it; just walk up the knoll and get hit by a semi.) Avoid if possible if aesthetics factor into your choice at all.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry that your stay was satisfactory and not up to our standards. I will research your stay and find which room you stayed in so we can make sure that the room is deep cleaned and made ready for our future guests. We apologize that these items were not checked prior to your stay.

"Golf weekend "

3
21/08/2016

We visited for our golf weekend, the rooms were dated. The beds were comfortable and they provided plenty of pillows. The pool and spa area seemed very nice. Breakfast was good with a decent variety on foods. The only complaint about the spa and breakfast was that it was not in the same building.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We hope that you enjoyed your golf vacation. We are working to update our rooms in both of our buildings. We wish we could offer a separate breakfast in each of our buildings but our kitchen and breakfast area is located in our main building. We hope to see you again soon.

"One night stay"

3
18/08/2016

Booked this hotel for one night on a road trip from Michigan to Massachusetts. The price was reasonable. The hotel was clean. But it is very old and dated. Some effort should be made to spruce this place up as there are many other hotels to choose from.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We hope that your road trip was fun and enjoyable. We are working on updating our facilities and hope that you will return soon.

"Nice stay and kind staff"

4
17/08/2016

We stayed here one night on our way to our lake destination in Canada. The room was fine and beds were comfortable and room was quiet. Pool is small but the kids had fun anyhow. Breakfast was usual fare with make your own waffles. I do wish for better variety of fruit at these breakfasts, but most places have the same thing! I watned to give a shout out to the staff, which was very nice to us. My six year old daughter left her bedtime stuffed animal in the sheets and we left the hotel without it and discovered the missing animal the next night camping (with no cell coverage!). We called the next week (we had no cell in Canada on our old phones as they switched to GSM) and at first was told that there it was not found, but then got a call back (they took my number and description to check with cleaning staff) and discovered it had been saved for us for a week! I mailed them a SASE and the beloved pet was received today! My daughter and the entire family are very grateful that they save "loveys" that inadvertently get left behind. Thank you!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We are so glad that you enjoyed your stay but most happy that we were able to find your daughter's stuffed animal. It's the little things that count so we are glad that we could help. Please stay with us again soon.

"STOPOVER"

4
15/08/2016

Had a suite because only rooms available. Thought it was expensive. Elevator was shaky so took the stairs instead. Breakfast had a lot to desire with limited choices. Room was clean and quiet. Convenient right off the highway so it was easy to continue our trip the next day.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay over a very busy weekend. I will make sure we take a look at the elevator and service whatever is necessary. We are glad that you found our rooms comfortable and relaxing. We hope to see you again soon.

"Cleanliness"

2
15/08/2016

The hotel was expensive and dirty. The sheets and towels looked gray. The bathtub had a layer of dirt on it. Who knows when was the last time they washed it. Th refrigerator had layers of dirt on the door and inside. I will not go there again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry that you found the room dirty and not up to the standards that we expect of our hotel. I will check to see what might have happened in our chain of command that resulted in this disappointing experience. Again, we apologize.

"Summer Long Driving"

4
14/08/2016

The exterior of the second building is a bit off as compared to the main. The bed, pillows, bathroom, carpets, and others are excellent. We had a wonderful sleep. The room was very clean. The surroundings were quiet. Cheers to the hotel management. Breakfast was great. Room attendant was caring, polite, humble, efficient and friendly the same as the front desk staff.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We are working on making the exterior of the second building as attractive as our main building. We are glad that you were able to enjoy our rooms and were able to relax. We hope to see you again soon.

"Cramoed room, small bath, brken furniture, bad lighting, loud air conditioner"

2
09/08/2016

The room, apparently part of an annex, had loud air conditioning, thin walls, bad lighting and a broken desk chair. Bathroom lighting was dark because there was only one fluorescent bulb in the overhead fixture. We heard voices and a dog through the wall. Wi-fi did not work inside the room. The staff were friendly and helpful, and the breakfast was pretty good. This property urgently needs repair and upgrades. We would not stay there again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry that your stay with us was not up the standards that we hold ourselves to. We are working to make sure that our rooms in our annex are of the same high quality as our main building. I will make sure that all of the amenities are in working order in all of our rooms. We hope that we have you back again soon.

"okay, could do more"

3
08/08/2016

The place seemed clean. Breakfast was adequate and decent. The pool was good. My complaint was that we wanted a snack. The Snack machine was broke, so what's new? My real problem is when I ask the receptionist if they had another vending machine she replies with, 'you can drive to Walmart'. Its 9:40pm and I don't want to drive around at night. Come on people, it is a simple fix. You don't tell your guests to go drive around d at night. I can imagine what Anthony/Hotel Impossible would say if he heard those words being said to a guest. Unacceptable. Not a big issue to have no snack, the attitude I received IS a big deal.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry that we were not able to offer a better option for snacks late in the evening. I will make sure that all of our amenities are in working order as soon as possible. We hope that we can take better care of you when you return to the area.

"would stay here again"

5
08/08/2016

stayed for one night, the room was clean, comfortable bed, staff are friendly and helpful. Good selection for breakfast as well. For the price we paid is was reasonable and would stay here again if back in the area.

"bw in batavia ny"

4
07/08/2016

great family quiet place close to shopping and darien lake and thruway access.. pet friendly and smoke free and doesn't smell at all i love this fact.. great location and good breakfast and pool isn't too shabby could be a little warmer and cleaner

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so happy that you enjoyed your stay with us. Our location does offer great options for exploring the area. We hope that we will see you again soon.

"Not a value"

2
01/08/2016

Unfortunately, I found this Best Western to be in need of some tender loving care. The grounds were shabby with trash around the grounds. The room was small (also shabby) for the price with some shower issues. It was definately not worth the price.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We apologize that our hotel did not meet the standards we expect. We are working on improvements in the coming months and know that the improvements will make your next visit more enjoyable.

"clean good for one night"

3
30/07/2016

we went to a concert at Darien Lake and rather than drive home at one am stayed at the best western in Batavia The rooms were clean and spacious and reasonably priced We were glad we stayed and had a nice breakfast in the morning Darien Lake was one of the most disorganized places anywhere the food was terrible and the wine and beer was outrageously overpriced We will never go back

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are pleased that you chose to stay with us during your recent visit. We are glad that you enjoyed your stay and were able to enjoy the wonderful activities in the area. We hope that you will stay with us again when you are in the area again.

"Friendly Place to Stay"

5
26/07/2016

All and all this is great place to stay in Batavia. The rooms were clean and comfortable. wi-fi was very good. Hot breakfast in the morning was very good lots of item to choose from. All staff was very friendly. I always enjoy a hot tub at this hotel.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We are pleased that we were able to provide you with a comfortable and relaxing stay. Please come back and stay with us again soon.

"Clean but not fancy"

3
24/07/2016

This hotel was in a good location for Batavia and was clean but we thought it overpriced for what it was. Also, the air conditioner was unreliable and very loud. I was expecting something better for the price.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know where we did not meet your needs during your recent stay. I will have our maintenance engineer check the air conditioner and see what the issue might be. We hope that we can host you again soon.

"warm tub not hottub"

3
24/07/2016

The room,was clean,beds comfy,spacious,nice indoor pool, however the hottub was only warm not hot.Management was notified but this hottub was not fixed. The breakfast was also mediocre.This an average motel with no standout features

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you posting about your stay. We went to check on the temperature and found that it is set to the maximum allowable temperature. I wish we could make it a little warmer. We recently upgraded our breakfast offerings we hope that on your return visit, you will find it more to your liking.

"Spontaneous visit"

5
18/07/2016

My husband, son and I took a spontaneous trip to western NY with no reservations and through Trip Advisor found this very reasonable motel.. Asked for a room near the pool and receptionist was able to meet our request, even gave suggestions for restaurants!!!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so happy that you stopped at our hotel and let us know about your stay. We are happy that we were able to get you and your family near the pool so you could enjoy our wonderful leisure area. Please come back soon.

"Short stay"

4
11/07/2016

My family and I stayed at this hotel for one night only After visiting Niagara Falls. Check-in was a breeze as well as the check out. The room was clean, quiet and had what we needed to recuperate after a long drive. We also liked the breakfast. I will consider staying in this hotel again in the future.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay during your trip to the Falls. We are glad that you could relax and enjoy the beautiful surroundings in the area and in our hotel. Please come back soon.

"overnight"

4
11/07/2016

This was the closest hotel to Letchworth State Park which I was visiting. A 40 minute ride from the park and the only Best Western in the area. I stay at Best Western's whenever I travel an this one had just finished up renovating the carpets in the halls/rooms. Their air conditioning in the lobby and halls was not working but the rooms had AC. Not alot around there to do and only 1 restaurant worth going to which was Alex's place that everyone went to....Decent food

"comfort"

3
11/07/2016

this best western had just finished renovating the carpets and the lobby and also the breakfast area were not air conditioned. The rooms air conditioning was working and were very comfortable. This was the closest BW to Letchworth State Park which is where I was going and that was at least a 40 minute ride.

"Good value "

5
11/07/2016

We stayed here in past we always had a good time at this hotel. Rooms are newly renovated. They also did nice job about side of building. Our king suites had fridge and microwave which is plus point for us. Breakfast had plenty of choices to eat from. I highly would recommend this hotel to anyone traveling through this area.

"Revovating, yes, but like putting lipstick on a pig"

3
11/07/2016

Best Western I am becoming less and less enchanted by your privately owned 'franchise' hotels. This one is a perfect example of very old and now newly renovated in a cheap, slapdash attempt. The new carpeting was so swirly it caused vertigo; the olive green and gold interior of our room was so retro we wondered who in the world was their decorating go-to person? The whole operation seems to be running on a shoestring; in the morning, there was a little rock stuck into the back door to keep it open--not cool at all. The breakfast was disgustingly typical prepackaged fare save some bananas and apples. No one at the front desk...you get the picture. That said, the room was clean, the night was quiet, and the restaurant down the road Alex's did good curbside take-out. We think the $100 average charge for this room is way overpriced.

"Photos are not the same as hotel"

2
10/07/2016

When we arrived here I was shocked that the photos of this hotel are completely different from the actual hotel (except for the rooms and pool area which looked about the same to me). I feel deceived, and said so in the Best Western survey I filled out. Not ethical at all. The manager then emailed me about how they are renovating, It is still very unfair to the customer to show a different hotel outside, lobby and breakfast area - an updated and renovated version, which then they are expecting to have! Also, no mini-fridge in the room, which was a disappointment. Customer service was fine, and they had the rollaway bed in our room as we had requested, when we arrived, which I appreciated.

"Very Good stop"

4
07/07/2016

Right off of I90 and easy to reach. Good breakfast included. Some rooms are pull up motel style. New carpet. Unusually warm hallways and breakfast area. My room AC kept shutting off in the night and the room was very warm, I dialed the setting back to warm/cool and that seemed to fix it but could only keep the room at about 73ish. Great over all stay.

"Best Western Crown Inn, Batavia NY"

4
02/07/2016

This hotel is easy on/off. Convenient to the Post Office, restaurants, and gas stations which were all things I needed to find. Noise was not an issue. They were installing new carpets in the hallways, so the smell was a little strong. Room was comfortable with two queen beds. Breakfast was good. Staff was friendly. Pool and hot tub much appreciated. A good choice for us.

"Good Place"

4
28/06/2016

We stayed here over Memorial Day weekend. The room was clean although the rug was worn in a few spots. It wasn't a large room but we just used it to sleep and shower as we were visiting with family and also took a day trip into Canada to see the falls. Breakfast was pretty good, there were plenty of options for everyone. The pool didn't look too clean so we didn't use it. Overall it was a decent hotel and we would definitely stay here again if we were in the area.

"Best Western Batavia"

3
26/06/2016

The hotel appears to be undergoing renovations which will most likely bring it up to the standard we have come to expect from Best Western. Carpets were little stained in room but have been told they are all being replaced as well as furniture and all rooms will have microwaves and fridges. Pool and spa were fine. Didn't use fitness room. Breakfast was good...hot items as well as the usual continental food. Staff were pleasant. Would go back again next year when all the work has been done on it.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. We are making improvements to make sure that our hotel offers the best in accommodations and service. Great things are happening. We apologize for any inconvenience. Please come back soon to see all the great improvements.

"Nice place"

5
24/06/2016

The room was very clean and spacious, the staff was friendly. It was a nice visit overall. The hotel itself is close to just about everything you'd want to do in Batavia. If we ever come through the area again, we'll definitely stay here!

"Nice place to spend the night"

4
22/06/2016

This hotel is situated literally beside I-90. Convenient off and on point. Located in a rural area. Noise was not much of an issue with A/C running. Very clean room with comfortable bed. If you are looking for a good restaurant for dinner, go to Alex's Place.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We appreciate your recommendation about restaurants. I will have to try Alex's Place. Please come back soon.

"nice clean hotel"

4
20/06/2016

very nice hotel; clean ; quiet; good location off highway ; wonderful breakfast and very friendly staff ; front desk clerks are very friendly and nice and give local directions and answer any questions you have and are very helpful.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so pleased to hear about your stay. Our location is easily accessible but the most important thing is to make sure our guests are treated well. I hope that we succeeded with you. Please come back soon.

"nere the horse track"

5
15/06/2016

hotel was clean, the beds were very comfortable,and the staff was very nice. In a good spot, right off the thruway,and only about a mile from the casino and track. plenty of parking,and the breakfast was good.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you so much for letting us know about your recent stay. We are pleased that you enjoyed our location and that our breakfast was up to your standard. We hope that you will return to stay with us soon.

"A king size bed and a hot tub in the room for $114.00!"

5
14/06/2016

A very good value for the money. We chose a room that had it's own hot tub and it worked well. I would stay there again. Breakfast was very good too. It was close to town as well so it was only a short drive to restaurants.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay with us this month. We love our hot tub rooms and are so happy that it make your stay memorable. We have worked to make sure our breakfast is enticing and a great way to start the day. We hope you will return soon.

"Clean and comfortable hotel"

5
08/06/2016

We were there with family the Memorial Day weekend. Excellent hotel, very clean and comfortable. Breakfast also was very good, scrambled eggs, sausage,and the usual bagels, toast, cereal, oatmeal, juices, coffee, etc. Lady at desk let us use the breakfast room for a family lunch on Sunday. We could see the thruway from our room, but heard nothing. Air conditioner was very quiet, seemed very new. Queen beds were very comfortable. One comment on bathroom. The paper holder was on opposite wall from toilet, a long reach. Children would not be able to reach. Also the counter in bathroom was a little small. Many hotels have larger ones. But the comfort and cleanliness is much more important. That is why I rated the Best Western a "5". Excellent stay. Also has an excellent indoor pool and hot tub. The kids loved that. I almost forgot about the pool. Another reason for a "5"!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for staying with us over the Memorial Day weekend. It sounds like you had a wonderful time with your family and we're glad that you could use our breakfast room to enjoy time with your family. We hope to see you again soon.

"Excellent jump off point for Niagara frontier......."

4
08/06/2016

Had the benefit of small(ish) town features and prices with good proximity to nearby Buffalo-Niagara attractions! Our target was Fort Niagara and the Canadian side of the falls, and we were approaching from eastern upstate NY. So this was our obvious choice, especially since we wanted to see the rural communities around Lockport, NY on our way to the fort. Comfortable rooms and a great breakfast made the visit an excellent experience!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so glad that you discovered our wonderful little hotel. We are located close to wonderful places to visit as well as a great highway accessible location. We hope that we will see you again soon.

"Try another place"

1
05/06/2016

Front desk clerk was very nice. The room however, it is not very clean . stains on the carpeting, it doesn't look like it's been vacuumed very well, there's stains on the things they throw across the bedding ,There's a bug on the other bed.The mirror is dirty. Drive by this one.

"We had a good time "

5
04/06/2016

We stayed here on memorial weekend and we had great time at this hotel. Our kids enjoyed pool. Room was also kept very clean I would recommend this place to my friends. All staff members are very helpful and friendly. Very easy excess from thruway.

"Great Hotel"

5
04/06/2016

Best place to stay in batavia. the staff is friendly and knowledgeble about area. hot breakfast in morning was very good. they also offer gluten free item. great place between Buffalo and Rochester. I would recommend this place to anyone coming to this area..

"A bad night"

1
03/06/2016

The room smelled so we opened the window. Since there was no screen, we ended up having flies and mosquitos. We needed the air conditioner on to cool the room but it was so loud, we didn't sleep well. One bed was very uncomfortable, making a cracking sound when my husband got it or out of bed. All in all- a bad night. And this is my first bad review for Trip Advisor, so you must know that I was really frustrated!

"Facility in need of uplift"

2
01/06/2016

Room was furnished with old worn carpet and furniture .Bathroom was dirty and had mildew in several places and dirty shower curtain. Light in bathroom did not always work and phone in room would not connect to front desk. Toaster did not work at breakfast bar and room was too small for all the guests to eat. Our room was next to parking lot and it was very noisy.

"best western lives up to name best"

5
30/05/2016

our home a way from home always.very clean.great staff.very friendly place to stay.for business.family.or just a get away.service.value.sleep quality.cleaness.rooms.all rate 10.so please go to web page and check it out.

"Great service - comfy beds"

5
26/05/2016

We are passing through on our way to Boston. Friendly staff helped us find what channel the Raptors /Cleveland game was on before we even booked. Clean, great room, super value with very comfy beds. To top it off there's a pool and hot tub! Regular hotel breakfast, with gluten free options.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for staying with us on your way to beautiful Boston. We are glad that you enjoyed your stay and were able to use our wonderful amenities. We wish you all the best and hope to see you again soon.

"best western crown inn and suites"

5
25/05/2016

excellent value, nice property, décor and room. very close to restaurants and retail facilities. tv, fitness facility, breakfast all excellent no problems, very convenient stop off for a trip to Canada. Property is right off the thruway

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you so much for posting about your stay with us. We are so happy that you enjoyed our location and all of the wonderful entertainment options nearby. Please come back soon.

"Parents "

4
16/05/2016

It was clean front desk friendly and very helpful. We stopped in late and they were glad that they could help out. The pool and fitness area was still open if we were interested. We ordered out the came right to the room in a timely manner.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We are pleased that our front desk treated you well and that our service met the high standard that we work to deliver. We hope that we will see you again soon.

"Comfortable Stay"

4
09/05/2016

We had a King bedroom with pullout couch room. Breakfast included was better than expected, plenty of options. Wifi was ok. Rooms were clean and newly updated. Mini bar with fridge and microwave in room was an added bonus. Pool with jacuzzi and fitness room seemed to get good use by guests in the hotel. It was a pleasant stay with courteous staff. The walls in the place are kind of thin. You can hear conversations in the hallways and adjoining rooms. Overall B stay. I wouldn't have chosen any other place in the area, I feel we made the best decision staying here at this location.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay. We are pleased that you chose to stay with us and that we could make your visit comfortable. We hope to see you again soon.

"Disgusting room poor customer service !!!"

1
01/05/2016

We checked into this hotel at 9 pm after a 4 hour drive. Our room was disgusting. The sheets were not clean. There was an old chicken bone on the floor. We were all exhausted so we just decided to go to bed and to deal with it in the morning. When my husband approached the front desk about the chicken bone they were Initially apologetic and agreed to give us a $40 room credit for our next nights stay. Sunday morning game and when he again approached the front desk they were completely rude and accused him of leaving the chicken bone on the floor! Our $40 credit turned into a $15 credit and when my husband question the accusation the front desk staff said" we don't know kind of people you are. How do we know your family didn't have chicken and leave that bone on the floor?" The pool and hot tub were also disgusting. There was a slim on the pool area floor and both the pool and hot tub had sand in the pool. I have stayed in best westerns all over the country and never had such a poor experience. We will be back to Batavia yearly for a high school rodeo event and will be telling all of the other families that travel this way not to stay in this place. I Wish I had taken pictures of our room at check in, but I never thought I would need proof.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
I am so sorry for the condition of the room and especially about the treatment you received from our staff. Please know that I will be investigating why we did not offer you the best room and best service. Please understand that we pride ourselves in our service and accommodations and we find the reason behind this situation.

"Wouldn't stay anywhere else"

5
14/04/2016

We take several trips a yr. from Pittsburgh Pa to Mohawk NY to visit family and old friends. This is the halfway point for us. Have been stopping here for yrs. Very nice renovated rooms,. Indoor pool, hot tub and fittness center. Wonderful employees that treat us like family. Close to good restaurants,casino , racetrack, and shopping centers. 3 minutes off interstate 90. Give it a try. Tell Sue Hercules sent you.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so happy that you are not only a repeat guest but a loyal guest. We are so pleased that we can have you stay with us and that you return often to your Best Western family. Thank you for your kind words.

"Best Deal"

5
19/03/2016

The people who help run this Best Western are the Best in any New York Hotel I have ever stayed in.They go above and beyond to help you .Nice clean rooms,great prices and terrific breakfast.Located just a few minutes from interstate 90 Best deal in Batavia.The King suite is worth the few more dollars.

bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay at our property We strive to make sure all our guest's enjoy a pleasant stay in clean and comfortable accommodations. We look forward to see you again soon!

"Compared to other Best Western's this one surpassed my expectations!"

3
18/03/2016

I was on my way back to Ohio from New Hampshire when I decided to take my chances on this Best Western hotel. Since I travel frequently for work, I have experienced other Best Western's that were truly horrible. This one, however, had been recently remodeled, the fitness room was all in good working order and it was quiet. Prior to my arrival, I called to make sure I would have a refrigerator in my room. When I checked in and there was no refrigerator the desk clerk upgraded me to a suite with no extra charge which was very kind of him. My suite was clean and it was wonderful to have a mini kitchen and extra room to move about after a long drive. The only drawback for me was that after two weeks of travel there was no guest laundry, but other than that my stay was much better as compared to other Best Western's in the country!

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for choosing to stay with us. We are pleased that you enjoyed your stay and that you appreciated the work we have done over the past months. We hope that we will see you again soon.

"Above average Best Western, Good Value"

3
12/03/2016

I've stayed at some truly awful Best Westerns in the past year. This one in Batavia, NY would be a good model for the ones that are struggling. Overall very clean, well appointed and decorated, comfortable beds and pillows all make for a pleasant nights stay. The breakfast bar is not only well stocked but clean and modern. Pool and exercise room are small, jacuzzi is out of order and apparently has been for a long time. Although the sheets and pillows were clean, the comforters had some staining. Staff is efficient but not terribly friendly to guests. Overall probably your best bet in Batavia for a decent night sleep in a clean room!

bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay at our property! Guest comfort and satisfaction is our number one goal! We look forward to having you as our guest in the future!

"Very Pleasant Stay"

4
10/03/2016

We stayed overnight on a two-day drive to Michigan. I was carrying a very valuable antique canoe on my truck. When I mentioned that to the woman at the desk, she asked me to bring my truck to a parking spot right in front of her window so she could keep an eye on it. 8Our room was clean, the mattress was comfortable and our stay was very pleasant. I'd gladly stay there again on a future trip.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for choosing to stay with us during your recent trip. We are proud of our staff and are pleased that our Front Desk agent was able to keep an eye on your valuable canoe. I wish I had the chance to see it. Please stay with us again with you pass through the area again.

"Best Western"

5
08/03/2016

Enjoyed my stay at the western very affordable and comfortable just need a place to crash for the night. Definitely recommend to others and will consider staying again if I need another hotel in the future.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for staying with us as you were passing through the area. We hope that you enjoyed your stay and that you will come back and stay with us soon.

"Wonderful rooms - broken hot tub"

4
03/03/2016

The rooms were very nice. We had 2 of the king size suits. They had a separate sitting area and kitchenette. On of the rooms had a pull out couch that wasn't working properly. The pool area was nice but it could have been warmer on the windy winter day we were there. Plus the hot tub area was roped off. So we didn't get to enjoy that at all.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for choosing to stay with us. We appreciate advising us of the issues in the room. i will make sure that we fix any issues that we find. I will also check to make sure we have a comfortable temperature in our pool area, especially on cold winter days. We hope that you will return to stay with us soon.

"Almost like home"

4
14/02/2016

It felt like home. My stay was lengthy and I never felt more comfortable. Even though it was my first time there I wasn't lost. The most helpful, informative, kind, staff. Everyone there was helpful but I have to say Ms. Sue and Ms. Bea those two ladies were the BEST!!!! The locations is perfect close to all major stores and freeway it was so convenient. The rooms were clean, the breakfast were on time and good.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay. The greatest compliment we could receive is that you felt at home. Our goal is unqualified service that helps you have a relaxing and enjoyable visit. We are so pleased that our staff was able to feel at ease and feel comfortable. We hope to see you again soon.

"Great overnight stay"

5
10/01/2016

This Best Western is everything one might expect: the room (bedding and bath) was clean and orderly, the hotel is quiet overnight, the front desk is courteous and helpful. Breakfast features scrambled eggs, sausages, yogurt, and the typical budget breakfast foods. WiFi worked well, too.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for staying with us during your recent trip. We are pleased that you enjoyed your stay and that our staff was able to help you feel comfortable. We hope that we will see you again soon.

"Pleasant Overnight in Batavia, NY"

4
02/01/2016

We enjoyed a nice overnight at the Crown Inn & Suites in Batavia, NY recently. The motel is very conveniently located off the NY Thruway (I-90), near the Veteran's Hospital and still closes to downtown. The staff is friendly and courteous, motel amenities are good, the internet is fast and reliable and the rooms are comfy

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your stay with us. We are pleased that you enjoyed our hotel, location and the amenities. I am particularly happy that our staff was able to make you feel at home. Please stay with us again when you are in the area.

"A very nice hotel right off of I-90"

4
31/12/2015

The Best Western in Batavia, NY is very convenient for travelers driving I-90. We've stayed at this hotel every year for the past 12 years and will continue to do so each time we travel from Rhode Island to the Cleveland area.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are so happy that you are not only a repeat guest but a satisfied customer. We love having you stay with us and hope that we will see you again soon.

"Good for the price"

3
30/12/2015

We liked the room size and layout, especially the window seat. Beds were comfortable. But the room could have been cleaner, the desk chair was dusty and had food crumbs. More detail could have been taken on the bathroom as well. The breakfast was ok, not the worse I have had and not the best either. Hot tub and ice machine were out of order, that was very disappointing. Overall not a bad stay.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know about your recent stay at our hotel. We are pleased that the size of the room was to your liking but will look into how we can assure that each room is spotless and clean for our guests. I will work with our staff to see where we may have fallen short. Please come back and visit us again so we can make sure that we supersede your expectations.

"Renovations"

1
28/12/2015

Active renovations going on up and down the hallway from my room. My room renovations had not been started/completed. Room pictures did not match advertised pictures. I booked the room through an app which did not have the best prices available. I found, after the fact, that I could have booked for $15 less if I had booked directly with Best Western.

bwcrownBatavia, Guest Relations Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for taking the time to review your recent stay at our property, we are upgrading our guest rooms to make sure your stay will be a more enjoyable one, the staff at our property will all be helpful to you in creating a reservation for you, should you want to contact the property. We look forward to accommodating you in the future.

"Good stay in Batavia"

4
17/12/2015

We enjoyed our one night stay at the Batavia Best Western. The hotel was in a very convenient location for the places we wanted to visit and the staff was friendly and courteous. The breakfast was fresh, and well presented and the room was very comfortable. We would stay here again if we were to visit the area.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for your kind words. We are grateful that you chose to stay with us and that your experience was pleasant. We are pleased that our staff made your stay enjoyable and we hope that we will see you again soon. Happy Holidays.

"ln194194"

4
02/12/2015

We have stayed at Best Western Hotel for 3 times this year. We have noticed that Best Western has been in the process of updating the rooms, lobby and breakfast room. Breakfast items are plentiful. Staff replaces items fairly regularly. Room is pretty clean and the shower is great. Very pleasant staff. We would stay at this hotel again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know how your stay was. We love to hear from our friends and how our staff helps make your stay memorable. We are glad that we will see you again.

"Lacks in eye appeal, but room size was very nice"

3
23/11/2015

This hotel needs a serious updating. The room size and layout was very nice, but the eye appeal was not there. Also, the noise from the outside was louder than I am used to in a hotel and the walls were thin, could hear the TVs in the rooms on either side of us. If they updated the rooms, I would probably stay here again.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are pleased that you enjoyed your stay with us. We love hearing where we made your stay comfortable and areas where we can improve. We hope that you will stay with us when you are in the area.

"Good price for good service."

4
11/11/2015

All services provided were at the good level. Location was good to access Rochester NY and Buffalo NY, right near Interstate 90. Quick check-in and check-out. I recommend this hotel to people, who is looking for good service and reasonable money.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for your kind words about the Best Western Crown Inn and Suites. We are pleased that you enjoyed your stay with us and hope that you will return to stay with us soon. Thank you.

"Run Down Hotel"

2
08/11/2015

Compared to other Best Western hotels, this facility appeared run down and worn out. The room was poorly cleaned and not very comfortable. The wallpaper was coming off the walls. Mold was growing around the bathtub. Fortunately we were only passing through and not spending more than one night.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry to hear that the room you stay in during your visit had various issues. We pride ourselves on the quality of our rooms so we are sorry that we did not assure that your room was acceptable. I will work with our housekeeping and maintenance staff to find out how this room was assigned when it was not ready. Thank you for letting us know where we can improve.

"Good value and welcoming"

4
28/10/2015

Dropped in en route along the 90 from Buffalo. Warm welcome from the receptionist and a comfortable room available at a good price. Receptionist also recommended somewhere to eat (Alex's Place) Hadn't realised it was so close to the busy road but it didn't bother us too much during the night. Breakfast was limited but ok.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for letting us know how your stay was during your recent visit. We are pleased that you enjoyed your stay. We hope that you will stay with us again soon.

"Cool Location!!"

5
14/10/2015

This Best Western is right off the 90 East and is in walking distance to the Batavia Downs Race track Casino. Clean Room, Great Staff & Heated indoor pool! It also has a nice "Free" breakfast, With Good Home -style food right around the corner!!! Geo. E.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
Thank you for posting your review on Tripadvisor. it is true that we have a great central location near the Racetrack . I will pass along your comments to our Guest Service staff to thank them treating you well. Please come back and stay with us soon.

"what happened to customer service ?"

4
14/10/2015

Nice clean room. Fair price. stayed in suite over the noisy dining room/TV area . Why would there be a suite over a noisy dining/TV area. Staff never even looks up unless you are checking in or out. If you bring luggage be prepared to carry it. There is only one cart and no one will help locate where it may be.

bwcrownBatavia, Manager at BEST WESTERN Crown Inn & Suites, responded to this review
We are sorry to hear that we did not meet your expectations during your recent stay. We will take your comments and work with our staff to make sure that our customer service is impeccable. When you are in the area, please give us a chance to show you our best.

"trip out east"

5
12/10/2015

this was our stay over on our trip to leaf peep out east we are members with Best Western Rewards and booked this motel using this service. we found the room clean beds comfortable stall friendly breakfast was hot nd met our needs we wouid stay again

"Good location "

5
11/10/2015

We had great time at this hotel. Hotel Location is very easy to find close to to everything that we needed. This hotel offer free hot breakfast that was very good lots of item to choose from. Room size are pretty big and they were good and clean..

"A place to stay"

3
10/10/2015

Beds were very comfy. "Hot" Breakfast was reconstituted powdered egg product.....not very good. I do not care for the texture of powdered eggs and definitely do not like to have water squishing out of my eggs Room cleanliness just OK. All hotel carpets were extremely dirty and stained. The A/C in our room was quite noisy. This hotel was in a good location for traveling on the turnpike.......I would plan on getting breakfast somewhere else

"Not the best experience"

2
04/10/2015

This is the 2nd stay at this hotel. The rooms and the internet are ok if you are in the main building but not in the annex. Last time the internet did not work - this time the TV did not work and no one was at the desk to check out. This will likely be our last try here even though it is very convenient.

"Great night sleep!"

5
20/09/2015

Hotel was clean, everyone was friendly and all you can ask for on trip. you can book this property with confidence. The location has a lot to offer with easy access to shopping, food and entertainment of all ages.

"Annex unacceptable"

3
13/09/2015

Main building would probably have been tolerable. Annex was substandard. No covered walkway to breakfast at main building. No elevator in annex. Since reservations had been made four months prior for four rooms, felt we should have been placed in newer main building.

"Will stay here again!"

4
11/09/2015

We stayed in the newly remodeled outside/inside building and were VERY pleased. The room was very spacious for our family of four (two teenage sons). For the rate we paid and the size of room we had, we will definitely stay here again. We didn't eat the breakfast at the hotel since we met up with local family at Miss Batavia for breakfast. We were a little nervous staying at another Best Western after a bad experience outside of Buffalo the two nights prior, but were very relieved to find a totally different and better hotel for our last night in the area.

"great"

5
10/09/2015

stayed here 1 night .close to darien lake.room was nice and quiet.no complaints on room or amenities.breakfast was good with eggs,sausage,cereal,yogurt and the usual breakfast items.overall nice place to stay.plenty of places nearby to eat.