Best Western Hotel Rochester Marketplace Inn,  Rochester

4.0/5  - based on 453 guest reviews.
940 Jefferson Road, 14623-3214, Rochester, United States - See map
+1 585 427 2700 +1 585 427 8504

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> Room 1

1 adult

 

Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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TripAdvisor Traveler Rating
based on 453 traveler reviews
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Discover this charming Rochester, New York hotel minutes away from the Blue Cross Arena and the Sea Breeze Amusement Park® and many outdoor recreational activities including: hiking, biking and golfing. Located off the New York State Thruway in east central New York, the Best Western Rochester Marketplace Inn is proud to offer friendly customer service and sophisticated accommodations. This hotel features 94 well-appointed guest rooms. each fully equipped with free high-speed Internet and cable satellite television featuring. Guests will enjoy an array of amenities including a complimentary full breakfast, fitness center, guest laundry, and a business center. The Best Western Rochester Marketplace Inn is conveniently located minutes away from the Greater Rochester International Airport, a variety of popular restaurants and several educational institutions. Families visiting the Rochester area will enjoy spending the day at the Sea Breeze Amusement Park® or Seneca Park Zoo. This convenient downtown location is close to corporate locations including Bausch & Lomb, Xerox® and Kodak. Both the Rochester Institute of Technology and the University of Rochester are within three miles of this New York hotel. Rochester is also home to many local events such as the Corn Hills Arts Festival, the Xerox® Rochester International Jazz Festival and the Rochester Lilac Festival. The friendly, helpful staff at the Best Western Rochester Marketplace Inn is ready to ensure a fun-filled memorable stay in Rochester, New York. Make a reservation today and save! Enjoy your stay.

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Room 1

Guest reviews


in partnership withtrip advisor img
based on 453 guest reviews
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
142
Verygood
 
153
Medium
 
90
Poor
 
40
Horrible
 
28
Business Business 97
Couples Couples 90
Family Family 190
Friends getaway Friends getaway 25
Solo travel Solo travel 34
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Rochester Marketplace Inn,Rochester
  • 5
    « No complaints! »

    We were placed in the king suite , but after unpacking we found that the toilet would not flush. Front desk staff tried to find a plunger . We then moved to another room with 2 beds. Beds were comfortable and we enjoyed a good nights sleep. Got a call around 8 am that the toilet issue had been fixed in the suite so we moved back there for the following 2 nights. The suite was dated, yes, but it was clean and had lots of room. The staff were so friendly , and seemed to really care when asking if we needed anything. Breakfast was ample, and we enjoyed it all 3 mornings. We will return !

    3
    « Weekend stay »

    Usually enjoy stay at this facility, but this time there were some issues, ants in room, electric issues, noise burned toilet seat. Was ok quality for the money staff were courteous breakfast nice. Like that coffee tea available all day

    2
    « Nice Hotel But Needs to Be Updated and Cleaned »

    Stayed here one night for business. The outside of the hotel and lobby were both nice but once you get into the room its a different story. The blinds are old and dusty, the couch in the room was old and stained. The bathroom was the worst as the toilet looked like it had not been cleaned in days and the shower had hair and dirt on the bottom. The hotel did have a nice location to local restaurants and the breakfast was also very satisfying in terms of options and overall taste.

    5
    « Nicely fulfilled our needs »

    We went to Rochester to join friends form Pittsburgh, and both couples stayed at this property. Facility was clean and well appointed, the breakfast was good, and the staff was friendly and professional. Overall, a good stay for a good price.

    4
    « college touring »

    More than adequate for our purpose. Would like listing of local restaurants, local map available. We were traveling to explore colleges for our grandson. Complimentary full breakfast was a pleasant surprise, Hostess kept breakfast area very well stocked and was friendly.

    5
    « great »

    very nice very clean i travel a lot and this was one of the best places so far. i would recomend it if youre in the area also they have a decent breakfast amd they have rewards points so they add up quick

    5
    « Visiting RIT »

    This hotel was a little gem. The room was nice, comfy, and clean. The hotel had a business center, which was helpful for printing out a few things before the open house. I asked for an additional blanket, and I was handed a down comforter similar to what I have at home. The staff went out of their way to ensure we had a great stay.

    5
    « Overnight trip for open house RIT »

    We only stayed 1 night as we were in Rochester for an open house at RIT for our son. We will definitely be returning to this hotel for future visits as our son will be attending RIT the next 4 yrs. The room was clean, the location was perfect, surrounded by many restaurants and shopping opportunities. The complimentary breakfast was a perk especially for the price. The staff were extremely friendly. The location was a few minutes from RIT. This will be our go to hotel when we visit Rochester in the future.

    4
    « Stayed here visiting our son at college »

    Being close to our sons college we decided to give this hotel a try. We ran into some problems with cleanliness but the manager and general manager went above and beyond to make it right. We will give it another try next time in town. Very close to everything and in walking distance to great bbq.

    5
    « my favorite hotel here at home. »

    professional, courteous, and friendly. never had an issues . the shuttle was a bonus. Daniel was excellent in checking in. Amanda was also polite in making sure my shutte was on time. Will definitely be returning here again soon.

  • 4
    « Pleasant »

    Room was nice and comfortable. Convenient to shopping, food, and other amenities.Great restaurants are in walking distance, Regional market for Rochester was directly behind, close to gas stations. Breakfast was okay, good selection of items, good selection of juices. Area was kept clean, Sidewalks were shoveled after snow event.

    4
    « Great stay for a bargain price »

    Pleasant accommodations. Above what you would expect. Not a luxury hotel but clean, well run, and comfortable. It's well located in the Rochester area. Very good nearby restaurants. In fact there is a good rib joint and a very good seafood store/restaurant adjacent to the property.

    5
    « Clean and comfortable »

    Very nice hotel with modern rooms and comfy beds. Flat screen tv's, and very close to the mall and several restaraunts. Staff is extremely helpful and courteous. Have stayed here many times and will continue to stay here!

    3
    « Renovation and Staff are great.....but »

    I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was ample. I went up to the room and everything looked like it has been replaced. We went to use the refrigerator and it was warm and smelled. We needed the microwave and found it unplugged. When I unplugged the fridge to plug in the microwave I noticed the extension cord hooking the TV, Light and refrigerator together was a normal 2 prong extension cord, with NO ground. I also noticed the grounding part of the refrigerator plug was broken off so it could be used. On one side of the plug there was an adaptor for a grounded plug so I plugged in the microwave. Then when I shut the lights out I realized the microwave was going off!! Now I realized why the fridge didnt work!! UGH!

    3
    « Lobby renovated »

    Last time I stayed in this hotel a couple of years ago, renovations were being done. The lobby remodel looks very nice. The room does not seem to have had the same total gut renovation with the same quality as the lobby. The rooms look old and worn.

    3
    « Why're there bedbugs in my room? »

    Breakfast is adequate. I had very good sleep, and the beds were comfortable. I appreciate that my room was changed for free after I reported it, but I'd still like to have a refund of the nights spent in that room where I found bed bugs despite checking in the first place. The manager never got back to me with any record that it was documented that they were found.

    4
    « Great value, great staff »

    Very comfortable room, very good value, caring and helpful staff (housekeeper insisted on taking luggage cart back to the lobby for me), and a better than average breakfast. Excellent location also. In room climate control worked well and wasn't noisy or blast air. The tub area and bathroom ventilation were a bit less impressive than the rest, but worked acceptably.

    4
    « Good value for the money. »

    Stayed here for a few days in the King suite. The room was huge, and for the value of your money it can't be beat. The hotel was quiet and the staff were friendly. Nothing to complain about, would recommend to other travelers.

    4
    « Clean and Convenient »

    Stayed here for a weekend to attend a local music festival. Place was conveniently located and had an ample amount of restaurants, bars and shopping nearby. Rooms were clean as was the lobby and rest of the Inn. Staff was friendly and accommodating. If you're passing through and need a place to stay, I recommend this Best Western.

    5
    « Perfect »

    The hotel is very accessible from multiple interstates and very easy to find. The entire staff goes out of there way to accommodate you. The remodel that have been done since I was last there improved it 100%

  • 4
    « Very good , value for money »

    I stayed in this hotel twice in a year and I found this hotel very economical and value for money. Good thing is that hotel staff is friendly and co-operative, clean and comfortable hotel. Breakfast included in the package which was quite decent one. Hotel provides laundry facility as well which is quite convenient to use. The only thing which I did not like was that the washbasin was not in the washroom but is provided outside of washroom and in the room. Strongly recommended for the travellers looking for Value for money and comfortable stay.

    1
    « Marie Allan »

    We visited this hotel because my son had a Junior Prospect Hockey Showcase here. His team stayed at this hotel. I checked out a day early because I found what looked like a roach in my room. I was also woke up by a false fire alarm 30 minutes before my alarm was to go off. The room was dirty and the sink was not in the bathroom but right when you walk in the door. I would never stay here again. I checked out and went to the Double Tree Hilton up the road.

    4
    « great price clean room »

    The price was great and the room was clean. Bathroom fan was a bit loud and dim lighting over the sink. Overall clean room and location was great. it was near good restaurants, large mall and ice hockey rinks. it was perfect for my stay and would stay there again.

    4
    « We stayed here for 5 nights and it started to feel like home! Friendly, relaxed and comfortable »

    Very comfortable and clean. Great location with lots of shops and restaurants nearby. Staff really helpful and friendly. Good-sized room with plenty of space for 3. And you get cookies in the evening!

    5
    « Fantastic experience »

    On an extended family reunion trip to Buffalo, we continued to Rochester, NY to keep an appointment with a business in Rochester. We were so impressed with this hotel that I can't speak enough praises of it. The staff was extremely courteous and helpful. They took time to say hello to us everytime they saw us and inquired as to how things were for us in the hotel. We particularly loved the microwave in the room as we are big pop corn eaters in the evening. There were several places to eat within walking distance (maybe five minutes at the most) where we could choose from a variety of types of places to eat. The rooms were super clean and the breakfast was first rate, especially since my better half is diabetic and has to watch what she eat. Very few hotels take this into consideration and while they may say a free breakfast, we can't eat what they serve, so is it free?

    4
    « Good value »

    Very comfortable stay. Large room. Very comfortable bed. Frig and microwave. Close to everything. Wonderful staff. Very clean. Good breakfast selection. Only complaint - coffee wasn't the best. Best Western is consistent in their presentation and service.

    3
    « Two night stay »

    Good location. Kitchen needs to be equipped for use. Had we known there wasn't going to be anything in it we would have brought some cooking implements and dishes. Very noisy with cleaning staff and heavy doors slamming. The bed was extremely comfortable and the room was a good size.

    4
    « great location »

    this has a great location close to everything around. The room was clean, and of a good size. bed was comfortable and we had a good sleep. Sink is small but if you are only staying a night who cares. we have travelled all over in the of October month, spending more time on the road then at home, so this place is A ok in my books. front desk was good, breakfast the lady kept it full. will stay there again

    5
    « Very satisfied »

    This is a newer hotel in a good location with free parking right outside the door. The front desk agent was very personable and professional. The room was very clean and well appointed. Would stay here again!

    4
    « BW stay »

    great place for the money. Seemed to be an older building with renovations. Staff very friendly. Breakfast had a variety of items to chose from. Room was clean, happy that refrigerator and microwave included.

  • 4
    « Great Value, Clean, Worst Breakfast »

    This hotel is centrally located, has easy access on and off the highway with plenty of restaurants and shops nearby. It is updated and clean and staff is friendly and helpful. The breakfast offered is the worst I have seen amongst Best Westerns but luckily there are plenty of food options within a one-mile radius. For the great value and cleanliness of the hotel you can eat offsite. Just don't count on the complimentary breakfast and you will enjoy your stay in an upgraded and clean hotel.

    3
    « Disorganized front desk, under-whelming breakfast. »

    We booked two rooms for two nights. We arrived first and checked into our room. My nieces arrived shortly after us and were informed that their room had been given away by mistake, even though they had already paid in advance. There was a lot of chaos at the front desk, and they gave some story that made no sense, as to why the room was given away. We left to do some shopping, and the front desk phoned to say they had a room, and gave another nonsense story. They were finally able to check in. The room was fine. Very small bathroom area. Fridge and microwave were good. Very crowded room though. Breakfast was less than expected. Sausage patties were like hockey pucks. Eggs were formed like round flat patties and totally cold. Hash browns were pretty much empty. I saw them scrape about a half cup of hash browns into the tray. Fruit was almost gone by 8:45, with only two pieces left. Waffles and toast were fine. Overall it was very under-whelming. For some strange reason we had different people try to enter our room multiple times. Not sure why they were so confused, but I found that very odd. Overall, the price was right ($113 CAD). Location was great for shopping. And since we only used the room for sleeping, it was fine. But I will look elsewhere next time.

    5
    « Good location »

    Good basic hotel in Rochester. Only about a 10 minute drive to the center of the city. There are numerous restaurants, shopping, and grocery stores within walking distance or a short drive. The hotel is located in the middle of a huge retail area. Breakfast was good, not sure what the complaints were about. There was plenty of hot and cold options, food was good, hours were reasonable (6-10am). Again, numerous food options are close by if you don't like the offerings. Room was very clean, beds were comfortable. I did have some noisy neighbors but that's not the hotel's fault. Staff was friendly and quick for check in/out.

    5
    « Great stay »

    Bed was wonderful breakfast great. Only negative sink space a little small. Good location. Very helpful on information one of the better motels on our 23 day trip. That's all I have to say about that.

    4
    « College visit »

    Visited RIT easy to get to from I-90 lots of restaurants nearby visited the numerous malls before the college tour which is just just 2 miles down the road hotel was clean check in quick the breakfast was great plenty of food I would stay here again

    5
    « Extremely Happy Camper »

    I booked last minute to come visit my daughter, was able to book the previous night to stay the following but knew the next 2 nights would be booked. Once arriving, I was able to stay the entire 3 nights at a very reasonable rate. Staff are very pleasant and friendly. I stayed at a Holiday Inn the previous weekend to which I won't return too. Best Western will be my first choice from now on....

    4
    « OK stop in Rochester »

    A comfortable hotel in a convenient location. Friendly workers that seem to care for the customer. Clean and not overpriced. Breakfast is not that great but I think this is a trend for the Best Western brand except for a few that are willing to go the extra step.

    2
    « Room had broken items »

    We were given the last room available which was a handicapped equipped room. The shower had a drainage system that drained out all over the bathroom floor. The tv was not working and the phone in the room to call the main desk did not work. Breakfast was terrible

    4
    « Trip to Maine »

    Friendly and helpful staff, room was clean, bed was good and food was near the hotel. Happy with a our stay and would stay again. Breakfast wasn't too bad. We were on our way home from Maine and the hotel was everything we needed.

    2
    « Typical Best Western... except the breakfast »

    The rooms and service were fairly typical for a Best Western - good, but not great... about what you'd expect for the price. The breakfast, however, was not up to normal Best Western standards - nothing was fresh, the breakfast room was not very clean, and the waffle batter was not prepared properly so the waffles were not even edible.

  • 4
    « one-night stay at Best Western Rochester Marketplace Inn, Rochester, NEW YORK »

    We enjoyed the friendliness of hotel staff very much. They were very nice and cooperative. We had some noise from the neighboring rooms, as college athletes were staying in the same night on the same floor, and they were up and active until 2:00 am, talking and frequently opening and closing doors. The breakfast was moderate.

    4
    « Good value »

    Clean hotel, recently renovated, close to shopping and restaurants. Friendly helpful staff with a large and restaurant like breakfast area. Small poorly designed bathroom. Good value compared to other nearby chains.

    4
    « Great front desk service »

    Stayed there 5 nights for college check in late August. Great and convenient place. Close to everything. Front desk was very responsive to request. I had a broken towel hanger upon check in, called to report and she came up to check and fixed it next day. Only thing is the front desk lady said she would comp me 20000 points and I still have yet seen it deposited into my account.

    4
    « Recently rennovated »

    The hotel has been renovated within the last year. The rooms were nice and clean. Fridge worked extra good. It would've been nice if they had a guide to TV stations. They had one on the television, but the channels didn't match the channels of the tv. Breakfast was typical BW breakfast with waffle, eggs, bacon or sausage cereals, muffins etc. Price was good and though slow, the internet connectivity was solid even at my room which was the last room at the end of the hall.

    4
    « Worth every nickle you paid. . »

    A nice hotel located in a cool and calm area. It has all that one might need in a well-located hotel. There are loads of stores, movie theatre, event places and good restaurants around. More interestingly is that things are less expensive there and you also have access to UBER in case you don't want to rent a car.

    3
    « Not in good working order »

    My check in experience was the young lady talking about how exhausting all the was she had to do because of the pilots that stayed there the night be before and never asked if I was a club member. I then checked in my room to discover the AC was broken. The solution was to put me in the handicapped room next to the breakfast area ( very noisy). This room had a leaky toilet , it had a leaky seat wax ring/ seat gasket causing water to flow into the tile with every flush. Possibly the worst hotel experience I had since I price lined a hotel in Rhode Island and was in the direct flight approach for the airport. If the second room was the best they could do I think I will be taking a break from Best westerns for a while.

    1
    « Terrible terrible terrible »

    Stayed there for one week. Toilet was small, wall in toilet was cracked, basin was outside the toilet and small. Can't help but splash water when washing face. Bed was decent. Pillows too small and soft. Breakfast was the same every day. Maybe that's the standard for 3 star hotels. The worst were the staff. Except for Amanda, the rest were simply atrocious. No smile. Not professional. Poor communication. Suzanne really shouldn't be at the front desk. No smile, slow worker. Looks frustrated. I only chose BW because of my good experience in Paris BW. Looks like standard in this franchise varies widely. I won't be staying at another BW for some time. You get what you pay for is the saying. I paid $89+taxes for my room. One of the cheapest in town. I think I'll pay $20 more and go to Hampton Inn the next time.

    5
    « Comfortable, clean and very convenient location »

    We stayed here for 2 nights and enjoyed our experience. They keep a clean property here from the lobby, breakfast area to the rooms. Excellent location close to shopping places like Big Lots, Target, Ollies and Burlington Coat Factory. Good food options close by as well. Enjoyed the hot breakfast each morning. Options included scrambled eggs, sausage, bagels, waffles, juice etc. Complimentary water, Coffee & Tea was available all day long. Overall I would recommend this Best Western Marketplace location over other BW's and other hotels in Rochester. Good room rates and good property.

    3
    « Clean comfortable stay »

    This hotel was ideally located next to or near numerous eateries. It was clean and comfortable for a one or two night stay. The breakfast quality was poor in terms of choices and taste. Hotel was quiet and easy parking.

    5
    « Best Best Western Ever »

    This is a relatively new place with all of the most modern amenities. We liked the walk-in shower - when is the last time you took a bath in a tub? Everything is top-notch. The people were all very helpful and caring. Convenient for shopping and to interstate roads for the on night stopover.

  • 4
    « Very Good Accommodations »

    Booked a room for a weekend stay via the airline site and received a confirmation number so I had confidence that the room would be available, which it was. Review would have excellent but no rooms were available 90 minutes after the designated 3 p.m. check in time. The desk clerk notified the housekeeping supervisor and between the two of them, found a room that would be available soon. Area where the Best Western is located has excellent access to highways, shopping (including a Costco for cheap gas), and various dining establishments so that was great for me. Because the reservation was prepaid, I never received any type of invoice (even one that was marked "paid") which I thought was a bit odd. Overall, the room was clean, comfortable, safe and quiet which is what matters to most travelers. Would I stay again? I would consider another stay but would call the Inn directly to make arrangements. Valuable lesson learned for me.

    5
    « Stay was great. »

    The hotel was great for our needs and was located in a good location. Amanda, a front desk staff person, was awesome! She was knowledgeable and friendly. There was a great BBQ restaurant within walking distance.

    5
    « Great front desk and breakfast service. »

    We had driven for 4 hour and Amanda at check-in was absolutely fantastic.She checked us in efficiently and even made some cookies for us which is not usual on the weekend. Her bubbly personality and friendly service is an asset to this hotel. The room was very clean. The beds comfortable. Wifi worked well and breakfast was very good.

    4
    « Very Clean good breakfast not good parking »

    Really enjoyed the check in procedure. My room was very clean and bed was so comfortable. I went out on the town till 1am. Was very disappointed when I came back and there were no parking spaces near my room. Not very safe for a single woman. When I came in the gentleman at desk was not as personable as the ladies when I checked in. He acted uninterested when I said something about the walk to my room from parking lot. I said it would be nice if there were #'s at least 1 near each room. Also there was a semi taking up 5 spaces right by my room. In the back where I had to park there were 2 pick ups with trailers attached taking up 3-4 spaces each. The clean room, bed, very friendly morning staff and yummy breakfast made up for parking. Overall was very good.

    3
    « Family Moving stay »

    Hotel room needs updating bathroom very small and need of major updating caulking come off could offer more choices if breakfast items like egg choices meat choices staff was very nice and friendly hotel close to shopping

    5
    « Very nice stay! »

    We were in town for a wedding. Hotel was nice, clean and in a great location. Amanda at the front desk was extremely helpful and attentive. She is possibly the most personable and friendly front desk staff I have had the pleasure to deal with in our travel. Thanks Amanda!

    5
    « Excellent Value »

    This hotel is very clean ! Our room was spacious and the bed very comfortable. We had a microwave, fridge and coffee maker. Check-in was very fast and the staff very friendly. Very large breakfast area that served a hot breakfast. It was very tasty and the staff kept it very clean. We would definitely stay at this hotel again the next time we are in the area.

    5
    « Great hotel at a great price! »

    Don't expect too much out of the room size. We stayed in a double queen and it was very cramped! Other than that we had a great stay! Great staff and delicious breakfast! Will definitely stay here again when visiting Rochester! They also honored my husband with a military discount even though he is no longer active. They are the only chain that we know of that honor veterans as well!

    4
    « Super Check in »

    This was the fastest check in process I've ever had. The receptionist had our keys ready to go and showed me the password for the WiFi without even asking. Ready to go in less than a minute. The room was very nice: comfortable bed, good shower, microwave, fridge and coffee maker. The room was updated and clean. Breakfast was good, in a tastefully decorated room. Very nice.

    5
    « 2nd time there and we will go back again next year! »

    Had to check in early. They made accommodations to help us do that even though they were sold out the night before and had to clean all rooms. Front desk and manager, amazing. Very clean, neat. We had 2 14 year olds with us and they loved it too.

  • 5
    « Why we keep coming back to this hotel »

    The hotel rooms may be a bit dated, but the staff is excellent The cleaning staff, for the most part, is good, but Amanda at the front desk stands out! She always makes our stay at this hotel memorable. We expect to return at least twice again this year.

    5
    « Exceeded my expectations »

    Very clean and comfortable king size room. All required amenities for a business trip including WIFI, Micro, refrig, working A/C, clean bath area. Ample parking and access. Convenient to many restaurants.

    5
    « Recently Renovated & Love the Staff & Little Things »

    Apparently this location has had a pretty huge renovation. I never stayed here before, but currently it's very clean & current looking? I'm as happy with this spot as the Hampton Inns that were my previous 'value priced' choice. The front desk staff helped me with a room upgrade (I have the BW Club & they also will match your level with other hotel affinity programs, which is great). Everyone I've met has been pleasant to deal with on the phone & in person. Free, cold water bottles in the lobby is terrific new idea. Coffee always on tap & good full breakfast adds value. Fridge and microwave in the room is so convenient. I've had no complaints after my first two stays at this location and will choose them again as my #1 choice in Rochester at this price level.

    1
    « Flying ants, black dust/particles in ice machine, disgusting »

    The room was horrible. There were flying ants all over the room (in the drawers, on the windows, the sink, etc.) We had dinner in the hotel room, and we noticed some of the ants even got into our food/drinks. It was absolutely disgusting. We even though it may have came from the ice machine, because we had gotten ice and noticed our drinks had black dust/particles in them. Soon we noticed that it was INSIDE the ice. We thought maybe these were the ant eggs! We are not professionals about insects; all we know is the room was disgusting and we were freaking out all night unable to sleep comfortably.

    4
    « Spent a couple of nights here »

    Overall the hotel is clean and well maintained. We had a couple of items that broke in the hotel room, but they were fixed by the time we returned later that day. The coffee at breakfast is not very good, but the food is fine, hot and varied. I particularly enjoyed the potatoes. The staff were courteous and helpful.

    4
    « Attractive, Clean and very Comfortable »

    Newly refurbished - this place is welcoming and secure and a very short walk to a great BBQ restaurant & bar - after a long days travel - it's nice to have a couple drinks, eat a great meal then go back to your room without having to drive. I have stayed at this place on 3 separate occasions and would enthusiastically recommend it to fellow travelers - The staff treats you as they would appreciate being treated.

    4
    « Overnight on way home »

    We stopped here on our way back from Camillus, New York, after visiting our Aunt. It was an easy off exit. Accomodations were good and we would stop here again if ever in the area. We always like having a breakfast before we start and the quality of choices was good here.

    4
    « family visit then on to Niagara Falls »

    everyone was nice & helpful to us. Stayed 1 night then went to Niagara Falls. Came back for 2 nights. Breakfast was nice lots of choices. Both ladies at breakfast went out of their way to make sure we had pently

    5
    « Great place to stay in Rochester »

    My stay at this hotel was a most enjoyable experience. The hotel is well maintained, excellent staff and in a great location for restaurants, shopping and close to the city and main highways. The Best Western Marketplace is a great hotel to stay in for a day or a week and has the best hot breakfast I have ever had in any hotel.

    5
    « Nice one night stay »

    We stayed at the Best Western Rochester Marketplace Inn which was very nice and exceeded our expectations for the price we paid. The hot breakfast the next morning was also very good. We came here for a concert at the Blue Cross Arena which is only 5 miles away and will do so again!

  • 5
    « 3 night stay »

    Excellent value. Hotel staff provided excellent service and the hotel is very clean. Breakfast is good. Decor is very nice. I will definitely choose this hotel again when I return to Rochester. I highly recommend it!

    4
    « Wonderful Hotel »

    I will say its a perfect hotel and i will refer to my friends and other family members. Breakfast was good. breakfast place was also good. neat and clean. Staff was cooperative.Location was nice because it is located at the center of the city.

    5
    « great night sleep for a weary traveler »

    This Best Western has stepped up to the plate with a new renovation. It was a very nice place to rest our heads and recharge. Great common area also to try and catch up, plug in and get a little work in as well!!

    2
    « not up to par »

    Not as good as it could be, the room we had before 125 had not been repaired from April. Get the staff there to do there job and perhaps if the manager was around thing might get done. She was not there on our first visit and was not there this time either

    4
    « Great staff, reasonable prices, and perfect location »

    Always stay at this hotel when I'm in town on business. Staff is really accommodating. Hotel is near numerous restaurants, fitness centers, a mall, pretty much all you need on a business trip. The hotel itself has been recently upgraded and is quite contemporary now.

    4
    « Well managed »

    Hotel is very clean, and the breakfast area was well maintained--food was fresh, staff was actively making sure food was stocked and messes were taken care of. No pool. The staff at this hotel was friendly, courteous and helpful. Rooms were quiet and well insulated. My only problem was the arrangement of the room itself. We are a family of four and sharing a sink that has about 5" of counter space on either side is a real pain. Add that the bathroom door opens right into where someone would stand in front of the sink and you have a real problem for trying to get up and out of the hotel in the morning. Other than that, the room is small, but the beds are comfortable. Not sure I would stay here again with a family, but one or two people in the room would be fine.

    4
    « Nice Place to Stay »

    Stay here weekly and rarely have any issues. Friendly and helpful staff that are always ready to help. Love earning my rewards for items or future stays. Close to many restaurants/shopping facilities.

    5
    « Good experience »

    Very pleasant experience. Very large breakfast area with more than adequate seating. Meal was typical fare for hotel breakfast. Area clean and replenished quickly. Bathroom very small and tub old but functional.

    5
    « overnight stay for early flight »

    We chose to stay here overnight as we had a 6 am early flight the next day. We stayed here rather than close to the airport as many of the restaurants we like are located close by and the airport was 8 minutes down the road. We had a room near the main road so it was a bit noisy with traffic. We left early and did not get to see the free breakfast offered. They did offer a "grab and go" for those leaving early, water and granola bar type items.

    3
    « Hotel/room were OK but breakfast was sad »

    Don't expect much from free breakfasts but no hot items like eggs or bacon, just waffles. Only fruit was bananas. And only fake Cofffemate creamer for coffee out of coffee "machine" which bummed me most.

  • 4
    « Weekend visit during RIT Open House »

    We stayed two nights here. The reception at check in was friendly, quick and efficient. We somehow zapped both our cards and needed replacements, and that was done in a matter of seconds. The room was very clean and comfortable. A/C was quiet and didn't interrupt our sleep. The room had a fridge and microwave, along with the usual coffee/tea machine and television. Free wi-fi seemed solid... we had no problems getting on and surfing. The hotel had no vacancy the first night, but there was no noise from other rooms or in the hallways. In terms of location, I don't think there is anything you can't find within about 5 minutes of this hotel! There are several shopping areas and plenty of dining options. Downtown Rochester is about 10-15 minutes easy highway driving from the hotel.

    4
    « Great Value - Very Clean »

    Did not disappoint - better than I expected. Many hotels in area are run down and I have requested my money back twice in the recent past. For what I paid, I was hoping to not have to do the same this time. The room ws clean and smelled it. Recently renovated. The lobby ws bright and clean. Staff was helpful and friendly. I recommend.

    5
    « Fantastic Staff and Great Stay »

    We found this hotel to be friendly, clean and close to what we wanted to do. Also this location has great eateries all around for those nights you do not wish to drive. One of the most friendly outgoing staff I have ever met, helpful and very informative about the area.

    5
    « 5 star service! »

    So many of my family members were in town this past week/ weekend for a funeral, and the level of service shown to us during this time was 5 star worthy. Everyone was so helpful, kind and accommodating. The staff was outstanding, the rooms were very clean, and breakfast was nice. The only thing is that I wish they had their own shuttle to/from the airport. We took cabs when we first arrived. They share shuttle service with other hotels so u may have to wait a while. Otherwise, everything was great!!

    4
    « Excellent »

    Very nice staff ! Staff is helpful always asking if you need anything Very attentive while checking in your informed on internet information password and offer help if any complications and inform you on breakfast schedule always friendly and pleasant ,checking out is fast Very satisfactory.

    5
    « Excellent for the price and location »

    Superb and attentive staff, clean and comfortable room, decent complimentary breakfast, easy parking, all was very good. Have stayed there before, and will do so again. Absolutely no problems. (Great cookies upon our arrival!)

    5
    « Business training »

    I stayed for 4 nights. The room was clean and was close to the business I had to go back and forth to. The front desk people were very friendly. I love that they put me on the first floor. I would definitely stay there again.

    5
    « Renovations look great »

    I have stayed here several times during the renovation and tolerated the problems that come with it. The completion makes a good impression. The breakfast area is now huge and very inviting. Rooms are very large and well equipped. A very good hotel.

    3
    « Good Front Desk Needs work elsewhere »

    The hotel is in a good location for the business traveler. The people at the front desk are very courteous The breakfast was mixed, first day was good second day eggs were cold. Coffee is terrible. Exercise equipment needs upgrade

    4
    « Good value big room tiny bathroom »

    Prepaid for hotel so booked a week or so in advance and got a great price. Very comfortable bed, good space with a micro, fridge and good work table, however a tiny bathroom making for difficult morning maneuvering for a couple. We always appreciate a fitness room, and the one here is more than adequate. Large,clean lobby with a decent breakfast that was better than most chains. Only negative was desk person who checked us in on arrival . He clearly wanted to be somewhere else and probably should be. On the other hand, the woman taking care of the breakfast area in the morning was lovely, pleasant and most efficient. Would definitely stay again.

  • 2
    « Cheap stay, Cheap experience. »

    The old saying goes, you get what you pay for. Well here I think you get even less than you pay for. The lobby and gathering area were average, the carpet in the hallways and rooms was old. None of the rooms had door seals at the bottom. All had the carpet ripped out in one strip were a door seal should be, leaving exposed cement. The rooms were average or below average. It wasn't a bad place to stay but for over one hundred dollars a night I expected slightly more facilities or amenities. There was no pool, there was not shuttle or transportation help, the breakfast ended at 10am on the dot. The employees were the one saving grace of this hotel. They were friendly nice and helpful, despite having a lack of resources at their disposal. They did the best they could with what they had. I would not recommend staying here, I would pay the extra $30,$40, even $50 a night to stay somewhere else. There was a double tree across the street. I'm sure they have door seals on their rooms.

    4
    « Best »

    I like Best Western hotels, because, unlike the bigger hotels, there's a more Homey feeling, and they are considerably more affordable. A couple of problems, in the bathroom, but overall a pleasant Day Trip for me.

    3
    « Good value, bathrooms need some work »

    The remodel was still in process when we stayed, although I was told it was 95% complete. Wallpaper was peeling and clearly still to be changed near elevators. Room was clean and updated. Unfortunately the bathrooms were not remodeled. Plumbing fixtures under toilet were in poor condition. Cigarette burn on bathtub. Water control knob for bath was loose and in poor condition. It was still a good value for an overnight and convenient to RIT for a college visit.

    2
    « Hotel expensive for what you get under construction, no pool »

    We stayed two nights at this hotel because it was busy weekend in the city. Lobby is nicely redone and the breakfast area was bright and clean. We stayed in a renovated room but the wall paper and base boards must still be old as they were pulling away from the walls. Bathroom very small and dingy. Hallway walls still look run down. Other basic hotels in Henrietta are less expensive and offer more (pools). Staff were very helpful. A redeeming quality! A work in progress shouldn't charge so much.

    4
    « Decent Hotel That Allows Pets »

    It is difficult to find a decent, clean hotel that allows pets. We were very pleased with the room. It was surprisingly spacious and clean. We have a little Bichon Bolognese we occasionally travel with and he seemed to be as comfortable as we were. The desk and breakfast area staff were very nice and helpful. Breakfast was fine and just what we needed to start our day. There were eggs, breakfast meat, and yogurt which was good for my husband who has celiac disease and cannot eat any type of bread item. We would definitely stay here again.

    3
    « Best Western »

    Very affordable option for overnight stay...Quiet, inexpensive quality clean room. No frills, so just basic quality room . Great location and a lot cheaper than hotels near by....Easy check in and check out. If looking for hotel with great location no frills, inexpensive stay this is the one for you

    3
    « Under Construction »

    Before you book, check the status of the construction at this place. It was inconvenient to enter and exit the room. Instead of walking thru the hotel, we had to walk around the outside of the building and re-enter thru a side door with our key (which did not always work....so we had to go around outside once again and get new keys). For breakfast, this was a problem. We booked three nights because we were biking along parts of the Erie Canal. We had beautiful weather! I can imagine the construction being a major inconvenience if it rains or snows. We travel a lot, stay in Best Westerns a lot and this was not up to Best Western standards. I could not tell if we had a renovated or unrenovated room. The bathroom definitely was not new. The breakfast was good but the seating was very limited. Shop around....there are better choices for the price in this area. I felt I overpaid for this place.

    3
    « good hotel to stop to see RIT »

    Workers were very nice. Free breakfast was included. Stayed in room on first floor which hadn't been renovated yet. Convenient location to see Rochester Institute of Technology. Lots of retail in area and restaurants. Staff helped me when I told them I was on crutches and called in that info before we arrived by giving us a room on first floor.

    5
    « Motel stay »

    Everything was excellent, although construction was taken place, it was still enjoyable. The workers were very accomoding as well. There is a soft spot at the end of the hall by the door on the first floor. Carpet is covering it, but it sinks. Also in my room, 122, in the bathroom, the shower and wall has a gap by the door, it was not sealed.

    1
    « Quite the mess.... »

    We booked this hotel not knowing that it was undergoing renovations. The room was dusty and had my allergies going. Got bitten by something that left me itchy. Getting breakfast on the weekend in the makeshift location was a whole other issue. The quality was under grade compared to other Best Western locations I have stayed in. There was no apology for the mess and construction zone right as you walk in the door. Not a good experience at all.

  • 3
    « Will be a great place when they finish the huge renovation! »

    We were so surprised to walk in the front door to discover the entire lobby and all the front of the hotel was gutted! No on told us about renovations when we made reservations weeks ago. We were not happy, but Marquis who checked us in was very talented and capable. He gave us a discount for our room rate and he found us a hotel across the street where we could use the indoor pool. We had been told that one was available to us when the reservations were made. The room was adequate, the beds very comfortable, but the sink was tiny and right next to the door. Was not inside the bathroom with tub and toilet and had no way to obtain privacy. One very positive note was the excellent free, hot breakfast. The food was great and the dear woman who prepares it, and then works tirelessly to make sure everything in the breakfast room is clean and all the food is kept stocked is a gem. She never sits down and does a truly fantastic job. I thanked her profusely, but I wish I had gotten her name. All in all our stay was fine. But I would have preferred to know about the renovation.

    5
    « RIT student »

    I would suggest any parent that is visiting your loved one to stay at this property. I will be staying here several times over the next four years. The price structure could be more affordable for RIT families.

    5
    « We've never had any problems staying at a Best Western »

    Best Western is a business that you can rely on and know that you always get a quiet clean room, good service and abundant breakfast for reasonable price. Renovations, well, happen, and they happen to everyone. I don't think that interrupted normal function of the hotel and created any major inconveniences for people staying there - at least I'd say the hotel's employees are putting a lot of efforts into making their stay as comfortable as possible. I'm sure when the renovations are over, it'll all be worth it.

    1
    « What a waste of money. »

    My stay at the Best Western Marketplace Inn was the worst experience I've ever had at a hotel. I arrived at 1:15pm on Friday and asked to check in. The front desk employee looked up from whatever he was reading and informed me that check-in was at 3pm, Then he went back to what he was reading. After a short pause I asked if anything was available, after which he reluctantly found me a room. The hotel itself seemed much like a bombed out hotel in a third world country. The lobby had no floor or walls. Obviously in the middle of renovation, the noise from the construction workers and the housekeeping staff talking out in the hallway made my much needed nap impossible. Sunday the elevator wasn't working. Housekeeping skipped my room on Sunday. I don't want to continue listing complaints here. I'll just say that if it was my hotel I would warn the customers who already had reservations about the construction and offer rooms in the other local Best Western Hotels in the city. And I would hire more accommodating employees with better English skills. The room rates will have to be extremely low for me to take a chance on this kind of experience again.

    3
    « Cheap, good place to sleep. »

    Place was undergoing construction during our stay so the lobby was a mess. The inside was kind of a dump with old, stained carpets on the hall floors, and the exit sign in the hall hanging by a wire on one side. Toilet didn't work but they moved us to another room immediately. Bed was comfortable and clean, sheets smelled somewhat of bleach (which actually was a good thing to me), shower worked great and towels were fine. Air condition worked well (and was needed). Breakfast was ok, Dunkin Donuts next door! Cheaper than other nearby hotels.

    3
    « Summer Vacation 2016 Hotel »

    All in all not a bad hotel. The renovations that are ongoing made getting around the lobby a chore. But on a good note it is going to be very nice. The breakfast was more than I expected with eggs and sausage.

    4
    « Great place to stay! »

    Renovations were being done in the lobby area so we had to walk outside of the hotel and through the side doors to get to our room (which was located on the main floor). This wasn't a huge inconvenience. There were 4 of us (2 adults, 2 young kids) and the room was spacious enough for our needs. We got a room that was newly renovated and it was clean and comfortable. Front desk staff were friendly. Breakfast was pretty good and had ample selection. Overall, we were happy with our stay and would consider staying here again!

    3
    « Renovations make it less than nice right now »

    Negatives: Lobby is a mess, barely have part of a new floor down. Hallway and walls stripped down where we were placed. So, moldy smell everywhere. Really not good to place guests there. Even taking allergy meds doesn't totally help. Had to request desk to get a maid to bring fresh towels after we returned to our room hours later. We did see someone who looked like a maid having a break in the breakfast room watching tv. At this point, didn't care about housekeeping but any other hotel would have had the bed made, garbages emptied, coffee replenished. Last time we stayed everything was great so, maybe just unusual time. BW really should just have closed down the hotel but its proximity to RIT is a moneymaker. To be fair, significant other opted out of getting another room offered at the BW airport location by BW phone customer service. Plus side: great location to Thruway & other locations, lots of restaurant choices, Robin in the breakfast room replenishes the items in a timely manner & keeps the tables very clean. The room itself was pretty clean but def needs updating. Had microwave, great refrig, hairdryer, iron, USB outlet on the desk, good bed with crisp linens. I would wait at least another month before coming back.

    4
    « Excellent stay »

    This is my preferred hotel in Rochester NY. I have stayed at this hotel about 10 times in the last few years. The rooms are quite large and nicely decorated and very clean. It will be great when the renovations are complete.

    4
    « Good Considering Renovations »

    This hotel will be very nice when renovations are complete. In the meantime, it's a bit of a mess with half of the hotel lobby behind a curtain and areas off-limits. The elevator smells awful, but it can't be avoided without walking out of your way to the back stairwell. The room itself was nice. It was clean. My biggest complaint was the pillows - they were almost non-existent they were so flat when laying on them. Due to this factor, I did not have the greatest sleep. In hindsight, perhaps should have spoken to the front desk about this. Breakfast was mediocre in my opinion, but definitely on par with some of the better continental breakfasts offered at hotels (my boyfriend enjoyed it very much). Scrambled eggs, sausage, cereal, muffins, pastries, yogurt, waffles, etc. were all offered.

  • 5
    « Close to RIT and aiirport »

    Main reason for choosing this hotel was its proximity to RIT. Knowing BW quality, it was easy to make a reservation. The room was spacious and clean. Wifi was fast and breakfast was plenty. Staff was friendly and check-in/out was quick. Parking was plentiful and seemed safe.

    3
    « Older hotel looking to update »

    Our first room had a very bad smell, and the air conditioning did not work. When we requested a new room, we were given one immediately without question. The second room was very comfortable, smelled clean, and the air worked.

    2
    « Should be Closed During Remodel »

    This hotel is being remodeled and for good reason... Hallway carpets are filthy and smell in stairway areas where AC is not on, key entries on side entrances are not all functioning and rooms are aging. I had to carefully walk around tools and materials stored in the room where the only ice machine is located and there are tarps surrounding the lobby. Ownership should just close for a month and finish the remodel. It's not fair to subject customers to this inconvenience and hazards.

    4
    « Not bad »

    As someone else mentioned, this hotel is better for families than couples. Alot of noises in the halls such as the many kids running up and down the halls early in the morning and housekeeping having conversations directly outside the door about how dirty a certain room was when they checked out. Location is great, gentleman at check-out was very friendly. Breakfast was pretty good - the lady working was doing an excellent job; she was so quick and patient with certain impatient guests asking for more of whatever ran out but I hope she knows her hard work is definitely noticed. May stay again in the future.

    3
    « Ok for family not so much couples trip »

    Rooms not ready, obviously past check in time or this would not be an issue. Also under construction and no place to sit and wait for rooms. Rooms once cleaned are nice. Lots of kids in hotel for soccer tournament. Refrigerator and microwave nice for families. Furniture in good condition. Very nice mattress, not to soft or hard but bring a real pillow. Small square ones provided.

    4
    « Great Place for A Quick Getaway »

    Making our annual shopping trip for 3 days this hotel is an ideal location. Currently the lobby is undergoing some renovations, which does not affect check in and day to day stuff. Checkin was quick and efficient with cold bottled water and chips offered. Our room (305) was clean upon arrival... King bed, easy chair, desk with office chair, fridge, coffee maker and microwave. Bathroom amenities included shampoo, conditioner and body lotion. Complimentary wifi was fast enough to stream videos. After shopping when we returned to our room, it had been made up and cleaned. This Best Western is ideally situated with a mall close by, easy access to the highway and there are lots of restaurants close by to satisfy everyone's tastes.

    5
    « Nice Hotel »

    I stayed here for 2 days. This is a nice hotel. Front desk manager is friendly and humble (He offered us some water bottles for our journey at the time of checkout). Rooms are clean. Hotel is located next to many restaurants and shopping paces.

    4
    « Very good value for the price. »

    The hotel is being renovated, so the lobby is clearly under construction, but the employee at the desk was very friendly and helpful, and the room was clean and comfortable. I did have a little trouble with the TV, but I figured it out fast enough.

    3
    « Under construction »

    It was under construction. But, the room I had was not awesome but okay. The major complaint is that my room was next to the exit door and when the contractors started work, early in the am, they would use the door to go from floor to floor and it just kept slamming and slamming. Got up way to early because of that.

    5
    « Pleasantly Surprised in Rochester »

    The room, beds and accommodations were excellent, and all staff were unfailingly helpful. What a pleasant place. We stayed an additional night. We have had so many unpleasant surprises in other Hotels, but this was ideal.

  • 2
    « Ugh »

    No hot water, under construction, over worked staff, breakfast poor, shower water did not drain quickly so up to your ankles in dirty water, short on towels, hotel over booked to the max, horrible odor in rooms and hallways, stained carpets, Bed comfortable

    3
    « Rude front office staff »

    Rooms are small with bathrooms even smaller. The front office staff Priyan and Victoria are good. But Marques (i guess that's his name) is rude. The breakfast is so so and the place gets crammed if there are more than 10 people. Wouldnt really recommend nor would I go again

    4
    « Enjoyed our stay »

    We have stayed at this Best Western before and were always pleased with our stay. There is a lot of work going on now and rooms are being updated. I'm very happy to hear the breakfast room is being enlarged. The staff as always were very pleasant and helpful.

    5
    « Great Stay! »

    We were very pleased with our stay. Our commendations were clean and the staff was accommodating. We also enjoyed the free breakfast, which was fresh and yummy. We would definitely stay at a Best Western again for business or family trips.

    4
    « Good for what we needed »

    Staff was extremely pleasant. Rooms were small but neat and clean. Prefer sink in bathroom, but no big deal. Breakfast was enough. Renovations didn't bother us. Cookies in lobby were awesome! Very convenient to restaurants and freeways.

    4
    « Marquis was awesome. Great value! »

    This hotel is a great value with the breakfast every morning and dinner (M-Th). Marquis seemed to be working every time I passed by the front desk. He was very pleasant and definitely is a credit to the hotel. Give that man a raise!

    4
    « It doesn't get more convienent that this »

    Check-in and check-out was a breeze. Marcus was super polite and very helpful. Hotel had some minor renovations going on while I was there, but it did not affect may stay at all. The hotel is one turn and 2 minutes off of I-390 and also one turn and 2 minutes from MCC. There are numerous restaurants just a close.

    4
    « Good Value »

    the staff was very pleasant. The room was big. The breakfast was plentiful and covered the basics, fruit, bread, proteins, yogurts, cereals. The bathroom was very small you could bag your head on the door while sitting down. The sink was out in the room. Overall thought it was a good value for the money.

    4
    « So very pleased with newly renovated rooms! »

    We have been visiting this hotel 12-15 times a year since 2009. I am so happy to see the renovations finally beginning. We stayed in one of the newly renovated rooms. Such a nice change. New carpets in halls and guest rooms are beautiful. The granite sink counters are a nice update. I love that the bathroom doors now open out into the room, giving much needed space in the bathroom. The new lights/lamps give the rooms a more contemporary look. The curtains are also an improvement. One comment, which may be rectified already since I mentioned it at the desk and in my comments to the hotel via email - Signage is needed at the tops of the staircases at the end of the hall and center of hotel notifying guests that there is no access to the lobby. Lobby access is available from the far staircase and via elevator. I am grateful that they are renovating the lobby and making the breakfast area larger as this is very necessary. I can't wait to see the progress the next time I stay.

    1
    « No working wifi. Not first time. As in not working previous stay. »

    Been to this place 3 or 4 times. Wifi has worked in the past, inconsistently. Have work to do, can't get it done. Front desk is kind, but ultimately no help. Seems the problem is in the renovated part of the building. Nice people, great price point. Can't stay here again.

  • 5
    « great deal . very clean »

    diner buffet offered monday through thursday was very good. great selection, healthy choices for those eating healthy, and great desserts. a great perk for the price of the room. free breakfast was as expected, not bad ,, not great. wi fi was great. streamed movies with no buffering. would stay again if in area

    3
    « OK. tiny bathrooms, sinks in room. Staff can't do special requests. »

    checked in late at night, asked for extended check-out options, as a BW rewards member I was offered a 1pm check out. Was woken up by front desk at 1130am asking if I was ready to check out... SMH. Room issues: -Room had only 1/2 roll Toilet paper, no full roll, (with the thick recycled paper they use, this is an issue as a roll is very short!) -Desk chair actually broken (left side all detached, base wobbles), cannot lean back at all! -lamp unplugged in room -clock incorrect (not chaged from DST switch 2 days pevious) -bathroom is so small you cannot open the door without getting into the bathtub/shower!

    3
    « good rates,just a room to sleep in »

    We were staying for one night and the bed was so uncomfortable. It was all saggy and hips hurt sleeping on it. Room was mostly clean but boy it looked old and dated and worn out.Found someone's old sweater under a bench in the room. Will try Holiday Inn next door next time!

    4
    « Great Stay »

    Other than the spottiness of the Internet and the New Carpet smell in the room.... My stay was great! The Staff was Friendly and professional. Breakfast was hot and hit the spot. I didn't have the chance to take the opportunity to have the free dinner they offer during the mid-week, but, I am sure it was superb!

    4
    « It fits the bill. »

    Conveniently located. Good restaurants nearby (some within walking distance). Nice rooms comfortable bed. Just hope after renovations the bath/toilet area is bigger. Internet worked great. It would be nice if towels were a little bigger.

    5
    « Nice place to stay »

    The Best Western Rochester Marketplace is a great place to stay. Staff is very welcoming and friendly. Rooms are comfortable. Breakfast is good as far as hotel food goes. Good proximity between airport and downtown.

    5
    « COMFY »

    I stayed at the market inn location which is a great location. Stores and restaurants all up the strip. The beds are so comfortable and the rooms are clean. The complimentary breakfast is a great perk and the staff are all very helpful. The lobby is perfect for gathering your thoughts before heading out and there are computers for you to use. Definitely staying again.

    2
    « Better avoid »

    Would not recommend this hotel to anyone nor would we stay there again.The room are too small and the bathrooms are tiny. The staff (except Priyan) are snooty and rude. The breakfast is pathetic. Overall a bad choice.

    3
    « For a motel it is what it is »

    Been a while since we've stayed at a Best Western, usually opting for Hampton Inn or the likes. Were assigned this hotel as apart of a sports tournament. Staff were very friendly and helpful, the gal at breakfast is so friendly and on top of keeping the food area cleaned up. The lobby looks pretty dated/ could use a refurb. The motel overall seems old. The room is fine, on the small side; beds are fairly comfortable. The bathroom is obnoxiously small, you have to turn sideways to shut the door. The sink is on the outside of the toilet/shower area. There was mold along the edges of the ceiling tiles in our bathroom and the baseboards of the bathroom weren't in the best shape. There is NO privacy available, so if you are dressing and someone opens the door everybody sees everything. The super small bathroom doesn't leave much space for changing clothes. Room had a mini fridge and microwave which were helpful. Breakfast was full and hearty- eggs and either bacon or sausage the days we were there, plus a waffle maker and full complement of other continental-style breakfast items. They don't offer evening meals/snacks on the weekends, so no insight into that. They did have fresh baked cookies out in the evening. It's located close to the interstate and there is a little strip mall with a liquor store and a few restaurants on the block. A little farther down (less than 1 mile) is another shopping center with a grocery store and other restaurants. We ate dinner at Tully's. Great chicken fingers, otherwise the food was fairly typical. They did have a good selection of beer, a game room /arcade for the kids to hang out and pretty cheap shots!

    5
    « Cleanliness of the rooms »

    I would definitely recommend this hotel to my friends and family. The room is very clean and all the receptionists are very friendly and knowledgeable. The price of the room is very reasonable with free breakfast.

  • 5
    « Hockey Weekend »

    The Best Western Marketplace Rochester NY was very nice ,Quiet, Clean and had a wonderful Breakfast. Beds were comfortable, Plenty of towels, Bathroom was a little small. They are remolding the 3 floor, and we were not bothered by dust or noise. Close to everything . Staff was very helpful. Hockey family ,Schenectady , NY

    3
    « best western jefferson road »

    hotel has a nice appearance, is very clean and the staff are very nice. especially nice was the lady in the breakfast room. can't say enough about her, she was obsessed with keeping area clean and she would talk with the guests and inform them of the weather that day and what to expect on the roads. my complaints have to do with the beds. the matresses were terrible. woke up with a sore back every morning. also, when more than 10 rooms were rented out there was a problem with the hot water keeping up with demand. had lukewarm showers on 3 out of 5 morinings. plenty of hot water at nite though. staff tried to correct but did not succeed. may choose a different best western on our next visit to rochester, ny.

    4
    « Quick Trip »

    Needed a hotel on short notice and I wanted to use my BW points. Called central booking and there was no problem getting a room at the hotel that I wanted. I felt that the number of points required to book a stay at this hotel was consistent with the quality of the hotel. The bathroom was a little on the small side as I had to squish in beside the toilet and tub to close the door. The cleanliness of the room was top notch and very much appreciated. I would use this hotel again and I do recommend it for those travelling in the area. I was travelling to Palmyra, NY for some Mormon church history experiences but, as a loyal BW Rewards member, I chose to stay a little further away in Rochester because of the presence of the BW hotels. I am glad to be a BW Rewards member.

    5
    « Location and Comfort »

    Stayed here for an RIT visitation. The staff was friendly and prompt. The rooms were clean and comfortable. Hotel is centrally located to major highways, restaurants, shopping and RIT. Beds comfortable and room was quiet. Fresh cookies at check in was a bonus. Couldn't ask for anything more.

    5
    « Very Friendly »

    All of the staff was friendly and welcoming. The room was nice, large and spacious; refrigerator and microwave were nice to have at our disposal. The hotel location itself is close to attractions and other doings (shopping, eating, activities) making stops back to the hotel convenient. We have no complaints other that we had to come back home.

    5
    « Exceptional value and service »

    Having always stayed downtown while coming to Rochester NY, this was a bit of a diversion but proved to be an excellent find and will be the go-to stay in the future. Very easy access from the interstate and very close to Marketplace mall and other shopping. As well , close to major restaurant chains of all varieties and tastes. and equally easy to take advantage of the downtown attractions . Exceptional breakfast choices. . Highly recommended

    4
    « Best Western Market Place »

    This hotel is conveniently located and close to shopping, restaurants and colleges. The hotel has easy access to major roads. I chose this hotel when I was relocating my son to Rochester, NY. There was a lot of shopping for household items to be acquired: furniture, miscellaneous. With very short trips, I was able to get things done very quickly. This is a place to consider for moving in college students, new residents etc. Only issue is that, the bathroom is rather small, but works fine for 2 persons. So this worked OK for my wife and I.

    5
    « Convenient to RIT »

    We have stayed here a few times when visiting RIT. The hotel has always been clean, and comfortable. The staff is friendly and very helpful. The hotel is located in an area that is convenient to RIT, as well as many wonderful restaurants, yet is in a quiet area of town. The rooms are fairly spacious and well appointed. Breakfast is included and has many options available.

    3
    « Good sleep, good breakfast »

    Broken phone and broken coffee pot. I surprised we didn't get replacements or discounts for over $100 for two. There was coffee in the lobby and the breakfast buffet was good with a very attentive worker. The bed was comfortable, a few things needed fixing. I heard they are about to renovate. We didn't did many hotels off the turnpike and were glad to find this one.

    4
    « My visit to Rochester, NY »

    The place was clean, the staff was friendly and helpful. The price was reasonable since breakfast was included. To my surprise, they had free diner Monday thru Thursday. I used their shuttle daily to travel back and forth to go to RIT.

  • 2
    « Very Old »

    Good location, Nice Staff however the rooms need an urgent update. Very old furniture, small bathroom, didn't like the place, wasn't very clean. Felt that I was paying too much for what I was receiving.

    5
    « great location »

    rochester, ny was a great location for our overnight trip. the area was safe and a lot of things to do! being from ohio, we felt completely safe at this hotel. the staff was extremely helpful with suggestions about where to eat and things to do. loved the cookies in the lobby!

    5
    « A nice and comfortable stay. »

    This motel is quiet nice. Only a few miles from the Rochester (ROC) Airport and right off of the interstate bypass, with plenty of local shopping and restaurants. Located within minutes of down town Rochester, this is a very good central location for visiting all that is in the area. There was a lot going on in the Rochester area the weekend we stayed here so the motel was a bit congested as far as parking and breakfast. Speaking of breakfast, there was nothing really special to speak of. Pretty typical, juice, coffee, dry cereal, bacon and scrambled eggs, some sweets and yogurt with bananas one morning. Saturday and Sunday morning were very busy and many items were not available because they simply ran out of food items. Not good! In the evening warm cookies were available in the lobby. This was a nice touch. We really did not interact with the staff much but they were friendly as we passed through the lobby. Our room was comfortable and the linens were fresh and clean. For some reason we were put in a handicap room so the shower was large but tended to allow a lot of water to flow onto the floor! Over all, I would recommend this motel.

    5
    « Absolutely fantastic »

    Room's are clean and the bed's are AMAZING! Breakfest is served hot and the staff is wonderful! There is free dinner next door which is a VERY nice feature and lot's to do close by! I would ABSOLUTELY recommend this hotel to anyone that is OR will be traveling to the Rochester area.....

    4
    « overnight stay »

    For one night stay this hotel is good. Rooms are small, washrooms are small. It looks builder forgot to build the washroom and later this was noticed and build. Carpets are dirty and sticky. over all its ok.

 

Getting to the hotel ...

All directions
·From: All directions. Take Interstate 390 North to Exit 14 (E. Henrietta Road) make a left off the exit, follow to second light, then make a left onto 252 Jefferson Road, the Best Western Rochester Marketplace is on the right.