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Best Western Hotel Rochester Marketplace Inn, Rochester

4.0/5  - basé sur 477 notations.
940 Jefferson Road, 14623-3214, Rochester, United States - See map
Best Western Rochester Marketplace Inn - Exterior The Best Western Rochester Marketplace Inn is ideally located in the center of Rochester. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Discover this charming Rochester, New York hotel minutes away from the Blue Cross Arena and the Sea Breeze Amusement Park® and many outdoor recreational activities including: hiking, biking and golfing. Located off the New York State Thruway in east central New York, the Best Western Rochester Marketplace Inn is proud to offer friendly customer service and sophisticated accommodations. This hotel features 94 well-appointed guest rooms. each fully equipped with free high-speed Internet and cable satellite television featuring. Guests will enjoy an array of amenities including a complimentary full breakfast, fitness center, guest laundry, and a business center. The Best Western Rochester Marketplace Inn is conveniently located minutes away from the Greater Rochester International Airport, a variety of popular restaurants and several educational institutions. Families visiting the Rochester area will enjoy spending the day at the Sea Breeze Amusement Park® or Seneca Park Zoo. This convenient downtown location is close to corporate locations including Bausch & Lomb, Xerox® and Kodak. Both the Rochester Institute of Technology and the University of Rochester are within three miles of this New York hotel. Rochester is also home to many local events such as the Corn Hills Arts Festival, the Xerox® Rochester International Jazz Festival and the Rochester Lilac Festival. The friendly, helpful staff at the Best Western Rochester Marketplace Inn is ready to ensure a fun-filled memorable stay in Rochester, New York. Make a reservation today and save! Enjoy your stay.

Best Western

Hotel Rochester Marketplace Inn

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Hotel advantages

  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 477 guest reviews
NOTE ISSUED
Excellent
150
Very Good
161
Average
96
Poor
41
Terrible
29
REFER TO NOTICE
Business Business
99
Couples Couples
95
Family Family
205
Friends getaway Friends getaway
27
Solo travel Solo travel
34
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Helpful staff"

5
30/10/2018

I am always pleased with the customer service. I stay at Best Western two nights a week for work. I always stay at same hotel. The service is alway great. They always remember who I am. If I have any issues it is always resolved in a matter of minutes

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you very much for taking the time to rate and review our hotel and your stay. We are very pleased to hear you thoroughly enjoy our hotel and staff. We are also excited to hear our team remembers you each time you stay with us. We can not wait to see you again next week when you come back for work.

"Nice Hotel near RIT"

4
22/10/2018

This is our second years in a row (3 times a year) of staying here. Clean rooms, friendly staff, and convenient location. Front desk manager is extremely helpful and friendly. We will continue to stay here as long as they quality and price continue to be this good and our son is at RIT.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate and review our hotel and your stay. We are very happy to hear our staff and facility are able to create a pleasurable and satisfying stay while in town to visit your son at college. We will absolutely keep our hotel to this quality and work hard only to make it a better experience for you and our future guests. We can't wait to see you in the future on your next visit to RIT.

"October Stay in Rochester"

4
15/10/2018

I have stayed at this hotel before and have always been pleased with the cleanliness of the hotel and the friendliness of the staff. The wireless internet works great and the breakfast is an added bonus! The only drawback is that it is on a somewhat busy highway and you can hear the traffic from your hotel room at certain times but I would still recommend this hotel as a place to stay!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate and review our hotel and your stay. We are very happy to hear you thoroughly enjoy every stay here. We can't wait to see you again in the future on your next visit to Rochester NY.

"LJ visit"

3
11/10/2018

We were in rooom 232 and when we went to our room I noticed that it did not have a luggage rack to set our luggage on instead of having to bend over every time we needed to get some thing from our luggage. All othe hotels we have stayed in have had at least one luggage rack. I pointed this out to the clerk on duty and he said he would look for one and bring it to our room. Never heard from him again. we had problems with the toilet not being secured to the floor properly and the faucet not properly installed as it sprayed water all over the wall if not careful. Informed clerk at checkout concerning problems. We have stayed at several Best Western and this is the first time we have been disappointed.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate a review our property. We are very sorry to hear your stay with us was less than satisfactory. We take your concerns into consideration and make the necessary changes to correct these issues. We hope to see you again when you are in town so we can really impress you !

"Elevator smell disgusting"

3
29/09/2018

Good location, right on Jefferson. The lobby was renovated a couple of years ago and looks nice. The price is reasonable. The elevator smells like mold and mildew. It is not a new smell, it has been there for some time.Every time you go into the elevator you realize why is lower priced the other hotels around (because you have to hold your breath for the entire ride).

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate and review our property. We are very sorry to hear you do not enjoy the elevator and we will take this survey into consideration for updating this area. We are happy to hear though you found our newly renovated lobby to be refreshing. We hope to see you again in the future on your next visit to Rochester NY.

"Our stay at the Best Western Marketplace Inn."

1
28/09/2018

Over the past 3 years we have stayed at this hotel at least 10 times. The staff are all cordial and go out-of there way to ensure that we are comfortable. I am disabled, and all the staff, but especially Amanda and Robin, are extremely helpful. Anytime that we come to Rochester in the future we will definitely stay at this hotel!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to rate and review our property and staff ! We are very happy to hear you are satisfied with our staff and the service they offer. We will take the biggest strides we can to help our guests with anything they may need. We hope to see you again in the future on your next visit to Rochester NY.

"We would definitely stay here again"

4
21/09/2018

Nice facility and very helpful staff. Very clean room. Bed was excellent. Quiet. Ample parking and elevator. Good selection and good food at hot breakfast. Restaurants nearby. We would definitely stay here again.

"Unhappy Customer"

2
19/09/2018

The location was great. The breakfast was good with a lot of choices but hot items were luke warm. The room was clean, except for the bathtub. Bed was comfortable. Refrigerator worked good. Shower faucets didn't work well and tub didn't drain. Air conditioner didn't work well. Bathroom was small. Internet worked great. Very noisy. Doors close loudly when someone leaves their room. Staff at desk was not knowledgeable.

"Great experience!"

5
17/09/2018

Amanda, at the front desk, was awesome! She was so friendly and helpful. She made us feel like royalty. Our room was clean. Our bed was comfortable. The location was great. Definitely would stay there again!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for the GREAT review, Amanda is a true shining star here at the hotel, We are glad that you enjoyed your stay and we certaintly hope to see you again.

"For sons wedding"

4
29/08/2018

We had a very good stay there everything worked out great . The rooms were very clean, the service was wonderful. The front desk worked with us from the first day. Giving us early in to our rooms. Nice and clean breakfast area and good food.

"Not quite right"

3
28/08/2018

Decent price in a neighborhood where there are many choices. Facilities are fine for the most part but I have to nitpick with two things regarding the rooms. First is the fact that the sink is outside the bathroom. I'll never understand the reasoning behind placing the sink in this location. Many people like to have privacy while using the sink. The second issue is with the small, square pillows. These are unsuitable for most sleepers as they don't really allow for turning from side to side. Again, in most respects the hotel is fine but the two most important things one needs a hotel room for are sleep and personal hygiene and the rooms come up short in both areas.

"Nice Facility"

4
18/08/2018

Facility was clean and staff was friendly. Breakfast buffet was good with many choices but did not include waffles. We had chosen to stay there at the end of a day of traveling because of the pool, only to find out it closes at 9PM. We arrived near that time and would have loved to quick go in the pool. Wish they kept the pool open later!!

"Accessible Room Mix-up."

2
14/08/2018

Disappointed by general manager Amanda Robinson's failure to respond to our requests for explanation. We reserved a Handicap Accessible room for 6 Aug but at check-in were sent to unit 330 NOT accessible. We both have medical issues and made several trips to the bathroom off the lobby during the night. We have been staying at this BW for years, but failing a reply, we will plan to find a more reliable way to get a good night's sleep in the future.

"Excellent"

5
13/08/2018

Hotel very clean and service was great . Would stay again for sure at this hotel in Rochester. Breakfast was very good. The room was extremely clean. Location of hotel was great. Alot restaurant s around.

"Made for a pleasant stay"

5
13/08/2018

the people at this hotel make our stay a pleasant experience. from checkin Fernando, brakfast host Robin and front desk Amanda and all the other people... very clean and a safe feeling enviroment. good fresh hot breakfast and the room was very nice. All made for a pleasant stay.

"Best Place for a Bargain"

5
04/08/2018

Great Location, Great Price, Great Room, The Greatest Bargain in the area. Many choices in the area to complete any stay or meet any need. I enjoyed the daily hot breakfast at the hotel and dinner at Golden Corral one night and the Longhorn Steak House and Lunch at Olive Garden ( both just blocks away). My wife enjoyed the shopping at her favorite stores also just down the street. Looking forward to my next visit.

"like BW but this one did not have working internet"

3
25/07/2018

Liked the hotel and staff but the internet did not work and I had tasks to complete that forced me to go to the local mall to get online. The phone in the room did not work and I missed a wake-up call.

"Close to Dome Arena"

5
09/07/2018

Excellent service by this hotel, free breakfast , very clean, clean washroom, just felt like home. Stayed for 7 nights and really enjoyed the stay. Amanda was manager and she was awesome as well Tiana front desk Receptionist was also great , will go back again.

"#Ntid50"

5
05/07/2018

We stayed here for our reunion for Ntid, this place was great, clean and Brkft was a variety. Although same hot food otherwise was good. The staff were great. Great location with all stores & restaurants around.

Patrick F, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for sharing your experience with us. We value your feedback. Look forward to seeing you again.

"Lilac City Tournament"

5
26/06/2018

Hotel has nice clean rooms. Very friendly, helpful staff (especially Amanda-she went out of her way to fix a problem). Will definitely stay here again. Very good location near many fast food placed and department stores.

"Nice Hotel"

4
24/06/2018

The check-in process was a little slow with an employee who could use a little more training, but she overall she was friendly and the hotel was very nice. (Though the bathroom was a little small). It was also walkable to several good restaurants. Breakfast had a good selection, but the quality of some of the items was a little low and the setup/layout wasn't the greatest. Check-out with the manager, who was very friendly, went fine. I would definitely stay again if I'm ever back in the area!

Patrick F, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for sharing with us and others about your stay, we are happy that you enjoyed it and hope to see you back again.

"Good enough"

4
12/06/2018

This Best Western was very clean and the clerk that checked me in was excellent. I liked the room and everything in it was well placed with everything I needed. Easy to access, plenty of nearby places to eat, my only complaint was the walls were a little thin and you can hear lots of outside noise. Very good

Patrick F, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for sharing with us about your stay we are very happy that you enjoyed your stay and we hope to see you again soon.

"Needs Improvement"

3
06/06/2018

Not a bad place, but it needs some work. Rooms and hallways are a little rundown. I used my Phillips screwdriver to tighten the handles on the coat closet and the room door's safety latch. There was just one bar of soap for the sink and the shower. There is no TV channel directory in the welcome binder and the info on the TV screen does not match the channels on the TV. We could not get local Rochester stations at all. Soundproofing is inadequate; I could hear another room's TV at night. Breakfast was OK, but there was no waffle batter. Finally, they screwed up my bill, which they promptly fixed after I called, but that shouldn't have been necessary in the first place. Room was adequately clean and comfortable, so definitely not the worst place we have stayed, but with a little work it could be much better.

Patrick F, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time out to let us and others know of your stay, I do want to apologize for the issue that you had while staying with us, we will do our best to fix these issues and we do hope that you will give us a second chance.

"Great for parents and teens visiting Rochester Institute of Technology"

4
27/05/2018

Conveniently located off the highway. Great parking. Wonderful, calm and very understanding staff. They truly work with parents and the days of stay. They give great discounts on staying over a little later than check-out time. Close to shopping and restaurants. It's my go-to place when I visit Rochester. I have a 3rd reservation coming up in August 2018 when I drop my son off for his first college year. Decor - it's a Best Western. Lol.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to let us know about your visit here at Best Western. And very pleased we were able to accommodate your needs. Look forward to seeing you again. Have a great day.

"No complaints!"

5
01/05/2018

We were placed in the king suite , but after unpacking we found that the toilet would not flush. Front desk staff tried to find a plunger . We then moved to another room with 2 beds. Beds were comfortable and we enjoyed a good nights sleep. Got a call around 8 am that the toilet issue had been fixed in the suite so we moved back there for the following 2 nights. The suite was dated, yes, but it was clean and had lots of room. The staff were so friendly , and seemed to really care when asking if we needed anything. Breakfast was ample, and we enjoyed it all 3 mornings. We will return !

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time out to let us and others know of your stay we do hope to see you again.

"Weekend stay"

3
29/04/2018

Usually enjoy stay at this facility, but this time there were some issues, ants in room, electric issues, noise burned toilet seat. Was ok quality for the money staff were courteous breakfast nice. Like that coffee tea available all day

"Nice Hotel But Needs to Be Updated and Cleaned"

2
26/04/2018

Stayed here one night for business. The outside of the hotel and lobby were both nice but once you get into the room its a different story. The blinds are old and dusty, the couch in the room was old and stained. The bathroom was the worst as the toilet looked like it had not been cleaned in days and the shower had hair and dirt on the bottom. The hotel did have a nice location to local restaurants and the breakfast was also very satisfying in terms of options and overall taste.

BestWesternHotels, Corporate at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Nicely fulfilled our needs"

5
11/04/2018

We went to Rochester to join friends form Pittsburgh, and both couples stayed at this property. Facility was clean and well appointed, the breakfast was good, and the staff was friendly and professional. Overall, a good stay for a good price.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for the great review, we are happy that you enjoyed your stay and we hope that you return real soon.

"college touring"

4
09/04/2018

More than adequate for our purpose. Would like listing of local restaurants, local map available. We were traveling to explore colleges for our grandson. Complimentary full breakfast was a pleasant surprise, Hostess kept breakfast area very well stocked and was friendly.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time out to let us and others know of your stay, we hope to see you back again soon.

"great"

5
07/04/2018

very nice very clean i travel a lot and this was one of the best places so far. i would recomend it if youre in the area also they have a decent breakfast amd they have rewards points so they add up quick

Patrick F, Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for the great review, we are happy that you enjoyed your stay and hope to see you back again soon.

"Visiting RIT"

5
06/04/2018

This hotel was a little gem. The room was nice, comfy, and clean. The hotel had a business center, which was helpful for printing out a few things before the open house. I asked for an additional blanket, and I was handed a down comforter similar to what I have at home. The staff went out of their way to ensure we had a great stay.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for sharing with us and others about your stay, we hope to see you back again real soon.

"Overnight trip for open house RIT"

5
05/04/2018

We only stayed 1 night as we were in Rochester for an open house at RIT for our son. We will definitely be returning to this hotel for future visits as our son will be attending RIT the next 4 yrs. The room was clean, the location was perfect, surrounded by many restaurants and shopping opportunities. The complimentary breakfast was a perk especially for the price. The staff were extremely friendly. The location was a few minutes from RIT. This will be our go to hotel when we visit Rochester in the future.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time out to let us and others know of your stay, we are happy you enjoyed the hotel and hope to see you again real soon

"Stayed here visiting our son at college "

4
01/04/2018

Being close to our sons college we decided to give this hotel a try. We ran into some problems with cleanliness but the manager and general manager went above and beyond to make it right. We will give it another try next time in town. Very close to everything and in walking distance to great bbq.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for letting us and others know of your stay, we do apologize about your issues and we do hope that you will come back and visit us again.

"my favorite hotel here at home."

5
21/03/2018

professional, courteous, and friendly. never had an issues . the shuttle was a bonus. Daniel was excellent in checking in. Amanda was also polite in making sure my shutte was on time. Will definitely be returning here again soon.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for taking the time out to let us and others know of your stay. We hope to see you back real soon.

"Pleasant"

4
15/03/2018

Room was nice and comfortable. Convenient to shopping, food, and other amenities.Great restaurants are in walking distance, Regional market for Rochester was directly behind, close to gas stations. Breakfast was okay, good selection of items, good selection of juices. Area was kept clean, Sidewalks were shoveled after snow event.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for sharing with us and others about your stay, we hope to see you back again real soon.

"Great stay for a bargain price"

4
10/03/2018

Pleasant accommodations. Above what you would expect. Not a luxury hotel but clean, well run, and comfortable. It's well located in the Rochester area. Very good nearby restaurants. In fact there is a good rib joint and a very good seafood store/restaurant adjacent to the property.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time out to let us and others know of your stay, we are glad you enjoyed your stay and hope to see you again real soon.

"Clean and comfortable"

5
31/01/2018

Very nice hotel with modern rooms and comfy beds. Flat screen tv's, and very close to the mall and several restaraunts. Staff is extremely helpful and courteous. Have stayed here many times and will continue to stay here!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear kevincE2880DB, Thank you so much for taking the time to write such a lovely review of our hotel, it is greatly appreciated! I am glad to hear that the rooms work well for your stay as well as the location. It makes me especially happy to see that our staff are able to make a great impact on your time with us. We certainly look forward to seeing you again next time, have a wonderful day! Sincerely, Patrick Foss General Manager

"Renovation and Staff are great.....but"

3
14/01/2018

I booked this hotel for when I dropped my daughter to RIT. There was a very large snow storm when we got her and the parking lot was cleared. The breakfast area was very nice and the breakfast was ample. I went up to the room and everything looked like it has been replaced. We went to use the refrigerator and it was warm and smelled. We needed the microwave and found it unplugged. When I unplugged the fridge to plug in the microwave I noticed the extension cord hooking the TV, Light and refrigerator together was a normal 2 prong extension cord, with NO ground. I also noticed the grounding part of the refrigerator plug was broken off so it could be used. On one side of the plug there was an adaptor for a grounded plug so I plugged in the microwave. Then when I shut the lights out I realized the microwave was going off!! Now I realized why the fridge didnt work!! UGH!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Hello katheday, First off I wanted to say thank you for taking the time to write a review. I'm very sorry to hear about the issues in your room. There are some rooms that never got set up correctly after renovations that we are working to identify and fix. I apologize that you unfortunately received one of these rooms before we could get to it. We are in the process of correcting this and ensuring all rooms are proper. However I am glad to hear that other parts of your stay were pleasant. Thank you again for taking the time to write a review, I do hope that you will give us another try in the future. Have a wonderful day. Sincerely, Patrick Foss General Manager

"Lobby renovated"

3
21/12/2017

Last time I stayed in this hotel a couple of years ago, renovations were being done. The lobby remodel looks very nice. The room does not seem to have had the same total gut renovation with the same quality as the lobby. The rooms look old and worn.

Patrick F, Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Mark H, Thank you for taking the time to write a review of our hotel, feedback is always appreciated. I'm glad to see that you liked the new lobby. It is unfortunate that the room changes didn't have the same effect however. We are working to have the furniture in the rooms redone and hopefully these efforts will provide the effect you are looking for. We hope to see you again in the future, have a wonderful day! Sincerely, Patrick Foss General Manager

"Why're there bedbugs in my room?"

3
18/12/2017

Breakfast is adequate. I had very good sleep, and the beds were comfortable. I appreciate that my room was changed for free after I reported it, but I'd still like to have a refund of the nights spent in that room where I found bed bugs despite checking in the first place. The manager never got back to me with any record that it was documented that they were found.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Q4317MLmichaelm, I apologize for your experience with our hotel. We take every precaution to avoid these kinds of situations but we're not perfect. I did have a pest control company come out and inspect the room and they couldn't find any evidence of them but we treated the room anyway. I have refunded the nights that you spent in that room anyways as a show of good faith. I am glad to see that the rest of your stay was pleasant and I hope that you will give us another chance in the future to provide you with a truly excellent stay. Thank you and I hope you have a good day. Sincerely, Patrick Foss General Manager

"Great value, great staff"

4
15/12/2017

Very comfortable room, very good value, caring and helpful staff (housekeeper insisted on taking luggage cart back to the lobby for me), and a better than average breakfast. Excellent location also. In room climate control worked well and wasn't noisy or blast air. The tub area and bathroom ventilation were a bit less impressive than the rest, but worked acceptably.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear johnb2017, Thank you for taking the time to complete a review of our hotel, it's greatly appreciated! I am always happy to hear that our staff were able to make such a great impact on your stay. Also wonderful to hear that the rest of the hotel worked very well for you. We really do appreciate hearing feedback and we hope to see you again the next time you are in the area. Have a wonderful day! Sincerely, Patrick Foss General Manager

"Good value for the money."

4
30/11/2017

Stayed here for a few days in the King suite. The room was huge, and for the value of your money it can't be beat. The hotel was quiet and the staff were friendly. Nothing to complain about, would recommend to other travelers.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Augustw02, First things first thank you for taking the time to write a review of our hotel, it is always appreciated! I am very glad to hear that the room worked very well for you during your stay, I wish we had more of those king suites at the hotel myself! It's also great to see that the rest of the hotel and especially our staff had good impacts on your time with us. We certainly hope to see you again the next time you are in the area! Have a fantastic day! Sincerely, Patrick Foss General Manager

"Clean and Convenient"

4
27/11/2017

Stayed here for a weekend to attend a local music festival. Place was conveniently located and had an ample amount of restaurants, bars and shopping nearby. Rooms were clean as was the lobby and rest of the Inn. Staff was friendly and accommodating. If you're passing through and need a place to stay, I recommend this Best Western.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Chris236D, Thank you first off for taking the time to write a review of our hotel, it is greatly appreciated. I am always happy to hear that one of our guests was a fan of the location and the hotel itself. It's especially nice to hear that our team were able to make a positive impact on your time with us. We also very much appreciate the recommendation! Again thank you for the lovely review and we hope to see you again the next time you're in town! Have a wonderful day. Sincerely, Patrick Foss General Manager

"Perfect"

5
22/11/2017

The hotel is very accessible from multiple interstates and very easy to find. The entire staff goes out of there way to accommodate you. The remodel that have been done since I was last there improved it 100%

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear scottcK5051NE, Thank you a ton for the lovely review of our hotel. We appreciate all feedback! I'm very happy to see that our staff was able to make a great impact on your time with us and that our location worked very well for you. It's also great to hear the opinion of our guests that had stayed before the remodel, glad to see we went in the right direction on that. Thank you again for the review and we certainly hope to see you again in the future! Have a fantastic day. Sincerely, Patrick Foss General Manager

"Very good , value for money"

4
18/11/2017

I stayed in this hotel twice in a year and I found this hotel very economical and value for money. Good thing is that hotel staff is friendly and co-operative, clean and comfortable hotel. Breakfast included in the package which was quite decent one. Hotel provides laundry facility as well which is quite convenient to use. The only thing which I did not like was that the washbasin was not in the washroom but is provided outside of washroom and in the room. Strongly recommended for the travellers looking for Value for money and comfortable stay.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear F0zianaz, Thank you for taking the time to write a lovely detailed review of our hotel. I am thrilled to see that our staff were able to make a positive impact on your stay with us! It's also good to see that the breakfast, room, and other amenities worked well out well for you during your stay. However I am sorry about the sink, the building itself is a bit older and the design of the bathroom was a carryover during the last renovation. Again, thank you for taking the extra time to write this review and we look forward to seeing you again the next time you are in the area. Have a wonderful day! Sincerely, Patrick Foss General Manager

"Marie Allan"

1
13/11/2017

We visited this hotel because my son had a Junior Prospect Hockey Showcase here. His team stayed at this hotel. I checked out a day early because I found what looked like a roach in my room. I was also woke up by a false fire alarm 30 minutes before my alarm was to go off. The room was dirty and the sink was not in the bathroom but right when you walk in the door. I would never stay here again. I checked out and went to the Double Tree Hilton up the road.

BestWesternHotels, Corporate at Best Western Rochester Marketplace Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"great price clean room"

4
11/11/2017

The price was great and the room was clean. Bathroom fan was a bit loud and dim lighting over the sink. Overall clean room and location was great. it was near good restaurants, large mall and ice hockey rinks. it was perfect for my stay and would stay there again.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear W9083FGjanetf, Thank you for taking the time tow rite a review of our hotel. We always appreciate feedback. I am glad to see that your overall stay with us was pleasant although I'm sorry to hear that the bathroom fan in your room was a bit problematic as well as the lighting. Thank you again for taking the time to write a review of our hotel and we hope to see you again in the future. Have a wonderful day! Sincerely, Patrick Foss General Manager

"We stayed here for 5 nights and it started to feel like home! Friendly, relaxed and comfortable"

4
09/11/2017

Very comfortable and clean. Great location with lots of shops and restaurants nearby. Staff really helpful and friendly. Good-sized room with plenty of space for 3. And you get cookies in the evening!

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear marie29022017, Thank you for taking the time to write a lovely little review of our hotel. I am always pleased to see that our staff was able to make a great impact on one of our guests' time with us! We strive to make all of our guests feel comfortable and happy so I truly loved seeing the title of your review, nothing makes you feel better than that. We certainly hope to see you again the next time you're in the area! Thank you again and I hope you have a fantastic day! Sincerely, Patrick Foss General Manager

"Fantastic experience"

5
07/11/2017

On an extended family reunion trip to Buffalo, we continued to Rochester, NY to keep an appointment with a business in Rochester. We were so impressed with this hotel that I can't speak enough praises of it. The staff was extremely courteous and helpful. They took time to say hello to us everytime they saw us and inquired as to how things were for us in the hotel. We particularly loved the microwave in the room as we are big pop corn eaters in the evening. There were several places to eat within walking distance (maybe five minutes at the most) where we could choose from a variety of types of places to eat. The rooms were super clean and the breakfast was first rate, especially since my better half is diabetic and has to watch what she eat. Very few hotels take this into consideration and while they may say a free breakfast, we can't eat what they serve, so is it free?

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear cyclop, Thank you so much for taking the time to write such a detailed review of our hotel, we greatly appreciate it! I am thrilled to see that we did well in all departments. I will make sure to share this with our staff. It's always fantastic to read reviews like these. We truly hope to see you again the next time you are in the area. Thank you again and I hope you and your wife have a wonderful day! Sincerely, Patrick Foss General Manager

"Good value"

4
07/11/2017

Very comfortable stay. Large room. Very comfortable bed. Frig and microwave. Close to everything. Wonderful staff. Very clean. Good breakfast selection. Only complaint - coffee wasn't the best. Best Western is consistent in their presentation and service.

Patrick F, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Harold C, We appreciate you taking the time to write a review of our hotel. I am very glad to see that you were happy with your overall stay and that our staff and rooms worked very well for you during your stay! I'm sorry to hear though that you weren't a fan of the coffee we had to offer. We have been looking into finding a replacement that will work with our dispenser that tastes a bit better. We hope to see you again in the future and I hope you have a fantastic day! Sincerely, Patrick Foss General Manager

"Two night stay"

3
05/11/2017

Good location. Kitchen needs to be equipped for use. Had we known there wasn't going to be anything in it we would have brought some cooking implements and dishes. Very noisy with cleaning staff and heavy doors slamming. The bed was extremely comfortable and the room was a good size.

"great location"

4
30/10/2017

this has a great location close to everything around. The room was clean, and of a good size. bed was comfortable and we had a good sleep. Sink is small but if you are only staying a night who cares. we have travelled all over in the of October month, spending more time on the road then at home, so this place is A ok in my books. front desk was good, breakfast the lady kept it full. will stay there again

"Very satisfied"

5
30/10/2017

This is a newer hotel in a good location with free parking right outside the door. The front desk agent was very personable and professional. The room was very clean and well appointed. Would stay here again!

"BW stay"

4
30/10/2017

great place for the money. Seemed to be an older building with renovations. Staff very friendly. Breakfast had a variety of items to chose from. Room was clean, happy that refrigerator and microwave included.

"Great Value, Clean, Worst Breakfast"

4
30/10/2017

This hotel is centrally located, has easy access on and off the highway with plenty of restaurants and shops nearby. It is updated and clean and staff is friendly and helpful. The breakfast offered is the worst I have seen amongst Best Westerns but luckily there are plenty of food options within a one-mile radius. For the great value and cleanliness of the hotel you can eat offsite. Just don't count on the complimentary breakfast and you will enjoy your stay in an upgraded and clean hotel.

"Disorganized front desk, under-whelming breakfast."

3
24/10/2017

We booked two rooms for two nights. We arrived first and checked into our room. My nieces arrived shortly after us and were informed that their room had been given away by mistake, even though they had already paid in advance. There was a lot of chaos at the front desk, and they gave some story that made no sense, as to why the room was given away. We left to do some shopping, and the front desk phoned to say they had a room, and gave another nonsense story. They were finally able to check in. The room was fine. Very small bathroom area. Fridge and microwave were good. Very crowded room though. Breakfast was less than expected. Sausage patties were like hockey pucks. Eggs were formed like round flat patties and totally cold. Hash browns were pretty much empty. I saw them scrape about a half cup of hash browns into the tray. Fruit was almost gone by 8:45, with only two pieces left. Waffles and toast were fine. Overall it was very under-whelming. For some strange reason we had different people try to enter our room multiple times. Not sure why they were so confused, but I found that very odd. Overall, the price was right ($113 CAD). Location was great for shopping. And since we only used the room for sleeping, it was fine. But I will look elsewhere next time.

"Good location"

5
24/10/2017

Good basic hotel in Rochester. Only about a 10 minute drive to the center of the city. There are numerous restaurants, shopping, and grocery stores within walking distance or a short drive. The hotel is located in the middle of a huge retail area. Breakfast was good, not sure what the complaints were about. There was plenty of hot and cold options, food was good, hours were reasonable (6-10am). Again, numerous food options are close by if you don't like the offerings. Room was very clean, beds were comfortable. I did have some noisy neighbors but that's not the hotel's fault. Staff was friendly and quick for check in/out.

"Great stay"

5
23/10/2017

Bed was wonderful breakfast great. Only negative sink space a little small. Good location. Very helpful on information one of the better motels on our 23 day trip. That's all I have to say about that.

"College visit"

4
22/10/2017

Visited RIT easy to get to from I-90 lots of restaurants nearby visited the numerous malls before the college tour which is just just 2 miles down the road hotel was clean check in quick the breakfast was great plenty of food I would stay here again

"Extremely Happy Camper"

5
17/10/2017

I booked last minute to come visit my daughter, was able to book the previous night to stay the following but knew the next 2 nights would be booked. Once arriving, I was able to stay the entire 3 nights at a very reasonable rate. Staff are very pleasant and friendly. I stayed at a Holiday Inn the previous weekend to which I won't return too. Best Western will be my first choice from now on....

"OK stop in Rochester"

4
15/10/2017

A comfortable hotel in a convenient location. Friendly workers that seem to care for the customer. Clean and not overpriced. Breakfast is not that great but I think this is a trend for the Best Western brand except for a few that are willing to go the extra step.

"Room had broken items"

2
12/10/2017

We were given the last room available which was a handicapped equipped room. The shower had a drainage system that drained out all over the bathroom floor. The tv was not working and the phone in the room to call the main desk did not work. Breakfast was terrible

BestWesternHotels, Corporate at Best Western Rochester Marketplace Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Trip to Maine"

4
10/10/2017

Friendly and helpful staff, room was clean, bed was good and food was near the hotel. Happy with a our stay and would stay again. Breakfast wasn't too bad. We were on our way home from Maine and the hotel was everything we needed.

"Typical Best Western... except the breakfast"

2
10/10/2017

The rooms and service were fairly typical for a Best Western - good, but not great... about what you'd expect for the price. The breakfast, however, was not up to normal Best Western standards - nothing was fresh, the breakfast room was not very clean, and the waffle batter was not prepared properly so the waffles were not even edible.

Kristie T, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Hello Joseph S, Thank you first off for taking the time to complete a TripAdvisor review of our hotel, we appreciate the feedback. I am glad to see that the majority of your stay was up to standards. However I am sorry to hear that your experience at breakfast was not up to our standards. I will work with our breakfast staff moving forward to address the concerns that you brought up. We hope you will choose to stay with us again in the future. Thank you again and have a wonderful day.

"one-night stay at Best Western Rochester Marketplace Inn, Rochester, NEW YORK"

4
08/10/2017

We enjoyed the friendliness of hotel staff very much. They were very nice and cooperative. We had some noise from the neighboring rooms, as college athletes were staying in the same night on the same floor, and they were up and active until 2:00 am, talking and frequently opening and closing doors. The breakfast was moderate.

"Good value "

4
24/09/2017

Clean hotel, recently renovated, close to shopping and restaurants. Friendly helpful staff with a large and restaurant like breakfast area. Small poorly designed bathroom. Good value compared to other nearby chains.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for taking the time to leave us a review and feedback. We are quite pleased to see how you enjoyed your stay with us. Please come again the next time you find yourself in the Rochester area.

"Great front desk service"

4
09/09/2017

Stayed there 5 nights for college check in late August. Great and convenient place. Close to everything. Front desk was very responsive to request. I had a broken towel hanger upon check in, called to report and she came up to check and fixed it next day. Only thing is the front desk lady said she would comp me 20000 points and I still have yet seen it deposited into my account.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for your review and feedback! We are so sorry for the delay of your bonus points, those will be applied to your BW rewards account today.

"Recently rennovated"

4
04/09/2017

The hotel has been renovated within the last year. The rooms were nice and clean. Fridge worked extra good. It would've been nice if they had a guide to TV stations. They had one on the television, but the channels didn't match the channels of the tv. Breakfast was typical BW breakfast with waffle, eggs, bacon or sausage cereals, muffins etc. Price was good and though slow, the internet connectivity was solid even at my room which was the last room at the end of the hall.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you for taking the time to offer us some feedback on your latest stay with us. I am sorry you had a difficult time locating a channel guide, their should have been one inside your in room directory. Please come back and stay with us again soon.

"Worth every nickle you paid. ."

4
01/09/2017

A nice hotel located in a cool and calm area. It has all that one might need in a well-located hotel. There are loads of stores, movie theatre, event places and good restaurants around. More interestingly is that things are less expensive there and you also have access to UBER in case you don't want to rent a car.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for your rating and your terrific feedback. We hope to see you again soon.

"Not in good working order"

3
30/08/2017

My check in experience was the young lady talking about how exhausting all the was she had to do because of the pilots that stayed there the night be before and never asked if I was a club member. I then checked in my room to discover the AC was broken. The solution was to put me in the handicapped room next to the breakfast area ( very noisy). This room had a leaky toilet , it had a leaky seat wax ring/ seat gasket causing water to flow into the tile with every flush. Possibly the worst hotel experience I had since I price lined a hotel in Rhode Island and was in the direct flight approach for the airport. If the second room was the best they could do I think I will be taking a break from Best westerns for a while.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Terrible terrible terrible "

1
28/08/2017

Stayed there for one week. Toilet was small, wall in toilet was cracked, basin was outside the toilet and small. Can't help but splash water when washing face. Bed was decent. Pillows too small and soft. Breakfast was the same every day. Maybe that's the standard for 3 star hotels. The worst were the staff. Except for Amanda, the rest were simply atrocious. No smile. Not professional. Poor communication. Suzanne really shouldn't be at the front desk. No smile, slow worker. Looks frustrated. I only chose BW because of my good experience in Paris BW. Looks like standard in this franchise varies widely. I won't be staying at another BW for some time. You get what you pay for is the saying. I paid $89+taxes for my room. One of the cheapest in town. I think I'll pay $20 more and go to Hampton Inn the next time.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
We are so sorry you had such a negative experience with us during your most recent stay. Your concerns have been brought to the attention of our maintenance engineer. This hotel prides itself on providing exemplary service to our guests, and we are deeply regretful that our standard of excellence was lacking. This review will be shared with our staff in effort to grow and improve. We hope you reconsider not staying with us again and offering us another chance to give you an experience worthy of our brand and your expectations.

"Comfortable, clean and very convenient location"

5
23/08/2017

We stayed here for 2 nights and enjoyed our experience. They keep a clean property here from the lobby, breakfast area to the rooms. Excellent location close to shopping places like Big Lots, Target, Ollies and Burlington Coat Factory. Good food options close by as well. Enjoyed the hot breakfast each morning. Options included scrambled eggs, sausage, bagels, waffles, juice etc. Complimentary water, Coffee & Tea was available all day long. Overall I would recommend this Best Western Marketplace location over other BW's and other hotels in Rochester. Good room rates and good property.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for your review and rating. We are so pleased to see that you enjoyed your stay with us! We hope you come back and stay with us again very soon.

"Clean comfortable stay"

3
20/08/2017

This hotel was ideally located next to or near numerous eateries. It was clean and comfortable for a one or two night stay. The breakfast quality was poor in terms of choices and taste. Hotel was quiet and easy parking.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for your rating and feedback. We are deeply apologetic that our complimentary breakfast did not meet your standards. We will be using your feedback to improve in quality for our future guests and hope you make a return trip to try us out again.

"Best Best Western Ever"

5
14/08/2017

This is a relatively new place with all of the most modern amenities. We liked the walk-in shower - when is the last time you took a bath in a tub? Everything is top-notch. The people were all very helpful and caring. Convenient for shopping and to interstate roads for the on night stopover.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Gerald, Thank you so much for your review and feedback. We are so happy to see that you enjoyed your stay with us. We hope you return to see us again soon.

"Very Good Accommodations"

4
06/08/2017

Booked a room for a weekend stay via the airline site and received a confirmation number so I had confidence that the room would be available, which it was. Review would have excellent but no rooms were available 90 minutes after the designated 3 p.m. check in time. The desk clerk notified the housekeeping supervisor and between the two of them, found a room that would be available soon. Area where the Best Western is located has excellent access to highways, shopping (including a Costco for cheap gas), and various dining establishments so that was great for me. Because the reservation was prepaid, I never received any type of invoice (even one that was marked "paid") which I thought was a bit odd. Overall, the room was clean, comfortable, safe and quiet which is what matters to most travelers. Would I stay again? I would consider another stay but would call the Inn directly to make arrangements. Valuable lesson learned for me.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for taking the time out to share your experience with us and leaving a rating. We apologize that it took a while to get checked in, as we were sold out the previous night. Unfortunately due to our arrangements with third party vendors we are prohibited from giving out copies of prepaid folios because the amount reflected on our folio is different than the amount charged to you by the third party vendor. By the time a third party pays us they charge us their commission fees so the hotel recoups only a portion of what you pay. That is how these various services make money. We do hope you chose to stay with us again in the future. Dominic Davis

"Stay was great."

5
03/08/2017

The hotel was great for our needs and was located in a good location. Amanda, a front desk staff person, was awesome! She was knowledgeable and friendly. There was a great BBQ restaurant within walking distance.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for your review and feedback! We are so happy to see that you enjoyed your stay and that Amanda was able to take care of you. Please come back and see us again soon!

"Great front desk and breakfast service."

5
01/08/2017

We had driven for 4 hour and Amanda at check-in was absolutely fantastic.She checked us in efficiently and even made some cookies for us which is not usual on the weekend. Her bubbly personality and friendly service is an asset to this hotel. The room was very clean. The beds comfortable. Wifi worked well and breakfast was very good.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Kenneth, Thank you so much for your feedback and 5/5 review! We are so pleased to see that you enjoyed your stay with us. Your kind words will be relayed to Amanda, I can assure you, we appreciate all of her hard work. We certainly hope you come back and see us again real soon. Dominic Davis

"Very Clean good breakfast not good parking"

4
31/07/2017

Really enjoyed the check in procedure. My room was very clean and bed was so comfortable. I went out on the town till 1am. Was very disappointed when I came back and there were no parking spaces near my room. Not very safe for a single woman. When I came in the gentleman at desk was not as personable as the ladies when I checked in. He acted uninterested when I said something about the walk to my room from parking lot. I said it would be nice if there were #'s at least 1 near each room. Also there was a semi taking up 5 spaces right by my room. In the back where I had to park there were 2 pick ups with trailers attached taking up 3-4 spaces each. The clean room, bed, very friendly morning staff and yummy breakfast made up for parking. Overall was very good.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Joy, Thank you so much for your review and feedback! We are so pleased to see that you enjoyed your stay with us overall. I do apologize about the parking situation when you returned late. On sold out nights it can be more difficult the later it get unfortunately and we can certainly empathize with your frustration and understand your concerns. We definitely appreciate your suggestion and will look into it's feasibility. Please do stay with us again when you return to the Rochester area. Dominic Davis

"Family Moving stay"

3
31/07/2017

Hotel room needs updating bathroom very small and need of major updating caulking come off could offer more choices if breakfast items like egg choices meat choices staff was very nice and friendly hotel close to shopping

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Tina, Thank you so much for your review and feedback. We are always rotating our breakfast options, so we certainly hope you stop by to see what we have next! Dom Davis

"Very nice stay!"

5
30/07/2017

We were in town for a wedding. Hotel was nice, clean and in a great location. Amanda at the front desk was extremely helpful and attentive. She is possibly the most personable and friendly front desk staff I have had the pleasure to deal with in our travel. Thanks Amanda!

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Alayanna, Thank you so much for taking the time to leave us your feedback and a 5/5 review! Your kind words have been relayed to Amanda and we all appreciate your recognition of her hard work. We certainly hope you come and stay with us again when you return to the area. Dominic Davis

"Excellent Value"

5
26/07/2017

This hotel is very clean ! Our room was spacious and the bed very comfortable. We had a microwave, fridge and coffee maker. Check-in was very fast and the staff very friendly. Very large breakfast area that served a hot breakfast. It was very tasty and the staff kept it very clean. We would definitely stay at this hotel again the next time we are in the area.

"Great hotel at a great price!"

5
24/07/2017

Don't expect too much out of the room size. We stayed in a double queen and it was very cramped! Other than that we had a great stay! Great staff and delicious breakfast! Will definitely stay here again when visiting Rochester! They also honored my husband with a military discount even though he is no longer active. They are the only chain that we know of that honor veterans as well!

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Erin, Thank you so much for taking the time to leave us a 5/5 rating and a special thank you to your husband for his service! We are so happy to hear that you and your family enjoyed your stay with us! We look forward to seeing you when you return to the Rochester area. If there is anything we can do for you in the interim, please feel free to call me at 585-427-2700, or email me at [email protected] -Dominic

"Super Check in"

4
24/07/2017

This was the fastest check in process I've ever had. The receptionist had our keys ready to go and showed me the password for the WiFi without even asking. Ready to go in less than a minute. The room was very nice: comfortable bed, good shower, microwave, fridge and coffee maker. The room was updated and clean. Breakfast was good, in a tastefully decorated room. Very nice.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you so much for taking the time to leave us your rating and feedback! We pride ourselves on being able to deliver a quick and efficient check in experience. We are happy that you found your room comfortable and that you were able to enjoy breakfast in new breakfast room. We hope that when you return to the Rochester are, that you will stop by and stay with us again. If I can assist you in the future feel free to call me here at 585-427-2700 or send an email to dominic.bwrochester @gmail.com. - Dominic Davis

"2nd time there and we will go back again next year!"

5
23/07/2017

Had to check in early. They made accommodations to help us do that even though they were sold out the night before and had to clean all rooms. Front desk and manager, amazing. Very clean, neat. We had 2 14 year olds with us and they loved it too.

, Front Office Manager at Best Western Rochester Marketplace Inn, responded to this review
Douglas, Thank you so much for taking the time to leave us a 5/5 rating! We are so happy to hear that you and your family enjoyed your stay with us and that we were able to accommodate your early check in! We look forward to seeing you again next year, and if there is anything we can do for you in the interim, please feel free to call me at 585-427-2700, or email me at [email protected] -Dominic Davis

"Why we keep coming back to this hotel"

5
22/07/2017

The hotel rooms may be a bit dated, but the staff is excellent The cleaning staff, for the most part, is good, but Amanda at the front desk stands out! She always makes our stay at this hotel memorable. We expect to return at least twice again this year.

"Exceeded my expectations"

5
14/07/2017

Very clean and comfortable king size room. All required amenities for a business trip including WIFI, Micro, refrig, working A/C, clean bath area. Ample parking and access. Convenient to many restaurants.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear David D., Thank you for being our guest and for your 5-star rating! I am happy to read that you enjoyed your stay and found your room to be clean and comfortable. We strive for superior service and clean, comfortable accommodations and I am pleased to know that we hit the mark during your stay. I will share your feedback with the staff and appreciate you taking a moment to share your experience with the TripAdvisor community. We hope to welcome you back again soon! Kindly, Kristie Taft General Manager

"Recently Renovated & Love the Staff & Little Things"

5
09/07/2017

Apparently this location has had a pretty huge renovation. I never stayed here before, but currently it's very clean & current looking— I'm as happy with this spot as the Hampton Inns that were my previous 'value priced' choice. The front desk staff helped me with a room upgrade (I have the BW Club & they also will match your level with other hotel affinity programs, which is great). Everyone I've met has been pleasant to deal with on the phone & in person. Free, cold water bottles in the lobby is terrific new idea. Coffee always on tap & good full breakfast adds value. Fridge and microwave in the room is so convenient. I've had no complaints after my first two stays at this location and will choose them again as my #1 choice in Rochester at this price level.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear kenhF5247YW, Thank you for being our guest and for taking a moment to share your 5-star experience! Your business is very important to us and we value your feedback. I am happy that we continue to provide you with consistent service and clean, comfortable accommodations. We love hearing from BW Rewards members, as you really are, our eyes and ears of our facility and your opinions and concerns matter. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am glad that you find value in our property and location and will be returning again during a future trip to the area. Thank you again - see you soon! Kristie Taft General Manager Best Western Rochester Marketplace

"Flying ants, black dust/particles in ice machine, disgusting"

1
09/07/2017

The room was horrible. There were flying ants all over the room (in the drawers, on the windows, the sink, etc.) We had dinner in the hotel room, and we noticed some of the ants even got into our food/drinks. It was absolutely disgusting. We even though it may have came from the ice machine, because we had gotten ice and noticed our drinks had black dust/particles in them. Soon we noticed that it was INSIDE the ice. We thought maybe these were the ant eggs! We are not professionals about insects; all we know is the room was disgusting and we were freaking out all night unable to sleep comfortably.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear renaldop2017, Thank you for being our guest and for taking a moment to share your experience. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Rest assured that this is not a normal occurrence at our property as our housekeeping and maintenance staff are very diligent in cleanliness and preventative maintenance inspections. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service. If I can provide any further assistance, please don't hesitate to contact me directly at the hotel. Sincerely, Kristie Taft General Manager Best Western Rochester Marketplace Inn

"Spent a couple of nights here"

4
30/06/2017

Overall the hotel is clean and well maintained. We had a couple of items that broke in the hotel room, but they were fixed by the time we returned later that day. The coffee at breakfast is not very good, but the food is fine, hot and varied. I particularly enjoyed the potatoes. The staff were courteous and helpful.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Y303DNdonnaw, Thank you so much for your 4-star rating following your recent stay with us. I am pleased that you enjoyed your stay with us. I apologize for the working order of a couple of the amenities in your room however; I appreciate you notifying our staff and giving us the opportunity to have them corrected and I am happy that these items were fixed/replaced by the time you returned to your room later in the day. I am also pleased that you enjoyed our complimentary breakfast. We've been working hard to make some changes to our breakfast menu and it's nice hearing the positive feedback. We strive for nothing short of superior service and clean, comfortable accommodations and I am happy to read that you had an overall enjoyable stay. We look forward to having you back again soon. Thank you again. Kindly, Kristie Taft General Manager

"Attractive, Clean and very Comfortable"

4
26/06/2017

Newly refurbished - this place is welcoming and secure and a very short walk to a great BBQ restaurant & bar - after a long days travel - it's nice to have a couple drinks, eat a great meal then go back to your room without having to drive. I have stayed at this place on 3 separate occasions and would enthusiastically recommend it to fellow travelers - The staff treats you as they would appreciate being treated.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear M1349ERdavek, Thank you so much for your 4-star rating following your recent stay with us! I am so pleased to read that you enjoy staying at our location and find us to consistently deliver you quality stays. We strive ourselves on providing superior service and clean, comfortable accommodations and I am happy that we continue to be your hotel of choice when visiting the Rochester area. I will be sure to share your feedback with the rest of my staff, as they'll be happy to hear it. Thank you again for taking the time to share your feedback with us; we truly appreciate your loyalty. Yours in Hospitality, Kristie Taft General Manager

"Overnight on way home"

4
20/06/2017

We stopped here on our way back from Camillus, New York, after visiting our Aunt. It was an easy off exit. Accomodations were good and we would stop here again if ever in the area. We always like having a breakfast before we start and the quality of choices was good here.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear hmageskigreatlakes, Thank you for being our guest and for sharing your 4/5 experience! I am pleased to read that you enjoyed your stay and found our location to be convenient to your travel needs. Additionally, I am happy that you enjoyed our complimentary breakfast. We've been working hard to add to items to our breakfast menu and appreciate the nice feedback as it helps us improve our efforts! Thank you again for staying with us and for sharing your experience with other travelers. We hope to welcome you back again soon! Thank you kindly, Kristie Taft General Manager

"family visit then on to Niagara Falls"

4
08/06/2017

everyone was nice & helpful to us. Stayed 1 night then went to Niagara Falls. Came back for 2 nights. Breakfast was nice lots of choices. Both ladies at breakfast went out of their way to make sure we had pently

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear PIA827, Thank you for being our guest and for sharing your 4-star experience with us! I am pleased to read that you enjoyed your stay with us and found our staff to be helpful and courteous - especially our breakfast attendants. We strive for superior service and both Amanda and Robin love interacting with our guests and are phenomenal at what they do. They truly enjoy doing what they can to ensure our guests have a memorable experience and I thrilled that they have done just that. Thank you so much for sharing your comments - I'll be sure to pass along the praises. We hope to welcome you back again soon! Kindly, Kristie Taft General Manager

"Great place to stay in Rochester"

5
08/06/2017

My stay at this hotel was a most enjoyable experience. The hotel is well maintained, excellent staff and in a great location for restaurants, shopping and close to the city and main highways. The Best Western Marketplace is a great hotel to stay in for a day or a week and has the best hot breakfast I have ever had in any hotel.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear briansO4GR, Thank you for being our guest and for sharing your 5-star experience following your recent stay with us! I am happy to read that you enjoyed your stay. We strive for superior service and clean, comfortable accommodations and I am pleased to know that you enjoyed our location and found it convenient to your travel necessities. I am also happy that we checked all the boxes during your stay. I especially appreciate your comment regarding our breakfast. You and I spoke upon your check out, and again, I am thrilled that you enjoyed our complimentary breakfast and our menu selections. We've been working hard to make changes to our breakfast menu and I appreciate you recognizing that, as well as the efforts put forth by all of our staff. The entire team strives for greatness and love interacting with our guests and I will be sure to share your feedback with them; they'll be very happy to hear them!! Thank you again for sharing your experience with the travel community; we look forward to welcoming you back again soon!! Kindly, Kristie Taft General Manager

"Nice one night stay"

5
05/06/2017

We stayed at the Best Western Rochester Marketplace Inn which was very nice and exceeded our expectations for the price we paid. The hot breakfast the next morning was also very good. We came here for a concert at the Blue Cross Arena which is only 5 miles away and will do so again!

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Grousegirl, Thank you so much for being our guest and for sharing your 5 star experience! I am happy to read that you had enjoyed your stay and that our accommodations, facility and complimentary breakfast exceeded your expectations. We strive for superior service and clean, comfortable accommodations and I am thrilled that we delivered on our promise. Thank you again for sharing your feedback with us! We hope to host you again soon! Yours in Hospitality, Kristie Taft General Manager

"3 night stay"

5
30/05/2017

Excellent value. Hotel staff provided excellent service and the hotel is very clean. Breakfast is good. Decor is very nice. I will definitely choose this hotel again when I return to Rochester. I highly recommend it!

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear mi44hass, Thank you so much for being our guest and for taking the time to share your experience following your recent stay with us! I am pleased to read that you enjoyed your stay and found our staff to be "excellent" and enjoyed the comfort and cleanliness of our property as well as enjoyed our complimentary breakfast. We recently renovated our hotel and appreciate the feedback regarding our decor - it's very nice to hear! Thank you for your recommendation to the TripAdvisor community. We look forward to hosting you again soon!

"Wonderful Hotel"

4
26/05/2017

I will say its a perfect hotel and i will refer to my friends and other family members. Breakfast was good. breakfast place was also good. neat and clean. Staff was cooperative.Location was nice because it is located at the center of the city.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Kahlid S, Thank you so much for being our guest and for sharing your 4-star experience, following your recent stay with us. I am pleased to read that you enjoyed your stay; particularly our complimentary breakfast, our accommodations and our friendly staff. It is also wonderful to hear that you found our accommodations and facility to be clean and comfortable. We have recently renovated our hotel and take pride in our services and amenities that we offer to our guest and it's wonderful hearing such feedback. Additionally, many guests lover our location due to the proximity of being a short distance from many restaurants, the mall and lots of other shopping in the area. Thank you again for your sharing your candid feedback! I have shared your comments with the staff, and they join me in thanking you for your kind words. Thank you so much for your business and we look forward to seeing you in the future. Kindly, Kristie Taft General Manager

"great night sleep for a weary traveler"

5
25/05/2017

This Best Western has stepped up to the plate with a new renovation. It was a very nice place to rest our heads and recharge. Great common area also to try and catch up, plug in and get a little work in as well!!

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Thank you, RT-dengal, for being our guest and for sharing your experience following your recent stay! I am pleased to read that you enjoyed your stay with us! It is also wonderful to read your comments regarding our recent renovations! We take great pride in our hotel and strive to provide a memorable guest experience for all of our guests and I am thrilled that you have received just that. Thank you again for your candid feedback; I'll be sure to share it with the staff as they'll be happy to hear it. Thank you again, we hope to welcome you back again soon! Yours in hospitality, Kristie Taft General Manager

"not up to par"

2
20/05/2017

Not as good as it could be, the room we had before 125 had not been repaired from April. Get the staff there to do there job and perhaps if the manager was around thing might get done. She was not there on our first visit and was not there this time either

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear barbaracZ7912RM, On behalf of our entire team, I would like to apologize for not exceeding your expectations. I apologize that the room you were assigned to still had outstanding maintenance issues. This is not a normal occurrence at a our property and I will be sure to investigate and take immediate action upon my return, as I have been out of the office due to corporate functions. I understand your frustrations and it's quite embarrassing on our part and I truly apologize. I have contacted your privately via e-mail however; if I can provide any assistance, please don't hesitate to contact me directly at 585-427-2700. Sincerely, Kristie Taft General Manager Best Western Rochester Marketplace Inn

"Great staff, reasonable prices, and perfect location"

4
17/05/2017

Always stay at this hotel when I'm in town on business. Staff is really accommodating. Hotel is near numerous restaurants, fitness centers, a mall, pretty much all you need on a business trip. The hotel itself has been recently upgraded and is quite contemporary now.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Shawn K, Thank you so much for being our guest and for sharing your experience after your recent stay with us. Firstly, thank you for your loyalty; we appreciate your continued patronage. I am so pleased that you enjoy staying at our property due to our staff and location. Our staff is dedicated on ensuring a memorable guest experience and it is great to hear that we are delivering on our promise. Additionally, thank you for recognizing our renovation efforts. It's very rewarding to hear the positive feedback and I appreciate you sharing your feedback with fellow travelers. Thank you again for sharing; we look forward to welcoming you back soon!

"Well managed"

4
06/05/2017

Hotel is very clean, and the breakfast area was well maintained--food was fresh, staff was actively making sure food was stocked and messes were taken care of. No pool. The staff at this hotel was friendly, courteous and helpful. Rooms were quiet and well insulated. My only problem was the arrangement of the room itself. We are a family of four and sharing a sink that has about 5" of counter space on either side is a real pain. Add that the bathroom door opens right into where someone would stand in front of the sink and you have a real problem for trying to get up and out of the hotel in the morning. Other than that, the room is small, but the beds are comfortable. Not sure I would stay here again with a family, but one or two people in the room would be fine.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear idtravel15, Thank you for being our guests and for sharing your experience. I am happy to read that you enjoyed our complimentary breakfast and found our staff to be friendly and helpful. I'm sorry that the layout of your guest room was a bit inconveniencing for you and your family. We recently completed an extensive renovation and unfortunately, were unable to relocate or reconfigure the restroom area in our guestrooms. I am glad that despite this, you found our facility clean and beds comfortable, and had an overall pleasant stay. Just a friendly note to you and your family - we do have larger 1 King Suites with a pull-out couch and kitchenette available; availability permitting. If you decide to stay in the future, please give us a call, and we will do our best to accommodate you and your family. Thank you so much again for sharing your experience, I hope we have another opportunity to serve you and your family again in the future. Thanks again!

"Nice Place to Stay"

4
27/04/2017

Stay here weekly and rarely have any issues. Friendly and helpful staff that are always ready to help. Love earning my rewards for items or future stays. Close to many restaurants/shopping facilities.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear L2700BGdavidb, Thank you for your continued loyalty and for taking a moment to share your experience. I am happy to hear that we continue to serve you well during your stays and that you enjoy our staff. It's always nice to hear from your repeat guests. Thank you again for being our guest; we look forward to welcoming you back again soon!!

"Good experience"

5
20/04/2017

Very pleasant experience. Very large breakfast area with more than adequate seating. Meal was typical fare for hotel breakfast. Area clean and replenished quickly. Bathroom very small and tub old but functional.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Q5064QRdeborahh, Thank you so much for staying with us and for sharing your experience. I am very pleased to read that you had an overall enjoyable experience. I am particularly happy that you enjoyed our complimentary breakfast. This is an area that we are continuously striving to improve and I'm glad that you enjoyed it. Thank you again for sharing your feedback with the TripAdvisor community. We hope to welcome you back again soon!

"overnight stay for early flight"

5
19/04/2017

We chose to stay here overnight as we had a 6 am early flight the next day. We stayed here rather than close to the airport as many of the restaurants we like are located close by and the airport was 8 minutes down the road. We had a room near the main road so it was a bit noisy with traffic. We left early and did not get to see the free breakfast offered. They did offer a "grab and go" for those leaving early, water and granola bar type items.

, General Manager at Best Western Rochester Marketplace Inn, responded to this review
Dear Jeff L, Thank you so much for choosing to stay with us. I appreciate the time you took to tell us how we did. I'm very pleased that you enjoyed your stay with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again!

"Hotel/room were OK but breakfast was sad"

3
13/04/2017

Don't expect much from free breakfasts but no hot items like eggs or bacon, just waffles. Only fruit was bananas. And only fake Cofffemate creamer for coffee out of coffee "machine" which bummed me most.

"Weekend visit during RIT Open House"

4
11/04/2017

We stayed two nights here. The reception at check in was friendly, quick and efficient. We somehow zapped both our cards and needed replacements, and that was done in a matter of seconds. The room was very clean and comfortable. A/C was quiet and didn't interrupt our sleep. The room had a fridge and microwave, along with the usual coffee/tea machine and television. Free wi-fi seemed solid... we had no problems getting on and surfing. The hotel had no vacancy the first night, but there was no noise from other rooms or in the hallways. In terms of location, I don't think there is anything you can't find within about 5 minutes of this hotel! There are several shopping areas and plenty of dining options. Downtown Rochester is about 10-15 minutes easy highway driving from the hotel.

"Great Value - Very Clean"

4
03/04/2017

Did not disappoint - better than I expected. Many hotels in area are run down and I have requested my money back twice in the recent past. For what I paid, I was hoping to not have to do the same this time. The room ws clean and smelled it. Recently renovated. The lobby ws bright and clean. Staff was helpful and friendly. I recommend.

, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear barbarawE9521RY, Thank you so much for sharing your feedback following your recent stay with us! I am happy to read that you were pleasantly surprised and that you enjoyed your stay and found our hotel to be clean and our staff friendly. We truly enjoy what we do and our entire staff strives to provide our guests with the best experience possible. Your recommendation to other travelers is greatly appreciated. Thank you again for staying and for sharing your experience. We hope to welcome you back during a future trip to the Rochester area!

"Fantastic Staff and Great Stay"

5
03/04/2017

We found this hotel to be friendly, clean and close to what we wanted to do. Also this location has great eateries all around for those nights you do not wish to drive. One of the most friendly outgoing staff I have ever met, helpful and very informative about the area.

, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Fredrick S, Thank you so much for sharing your experience following your recent stay with us! I am so happy to read that you had an enjoyable stay and found our hotel to be clean, comfortable and close in proximity to your travel needs. I am also very pleased that you found our staff to be friendly and courteous. We strive to provide our guests with nothing short of a superior experience and I am thrilled that we hit the mark during your stay! I'll be sure to share your feedback with the rest of the team. Thank you again for sharing your comments; we hope to welcome you back again soon!

"5 star service!"

5
03/04/2017

So many of my family members were in town this past week/ weekend for a funeral, and the level of service shown to us during this time was 5 star worthy. Everyone was so helpful, kind and accommodating. The staff was outstanding, the rooms were very clean, and breakfast was nice. The only thing is that I wish they had their own shuttle to/from the airport. We took cabs when we first arrived. They share shuttle service with other hotels so u may have to wait a while. Otherwise, everything was great!!

, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear lady j, Thank you so much for sharing your experience following your recent stay with us. I am happy that you found our facility to be clean and comfortable, and that you found our staff to be "outstanding," especially during this most difficult time. We understand the importance of feeling comfortable while traveling and we pride ourselves on delivering superior service and I am pleased to know that we delivered on our promise. Again, we are so sorry for your family's loss. Thank you again for staying with us and if we can be of any further assistance to you or your family, please do not hesitate to contact us. Kindly, Kristie Taft General Manager

"Excellent"

4
28/03/2017

Very nice staff ! Staff is helpful always asking if you need anything Very attentive while checking in your informed on internet information password and offer help if any complications and inform you on breakfast schedule always friendly and pleasant ,checking out is fast Very satisfactory.

, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Kelvin E, Thank you so much for sharing your feedback following your recent stay with us! I am so pleased to read that you had an "excellent" stay and found our staff to be helpful and attentive. Our entire team enjoys serving our guests and we strive for nothing short of superior service and I am glad that we were able to deliver on our promise. I'll be sure to share your comments with our staff. Thank you again for staying and for sharing your experience. We hope to welcome you back again soon!

"Excellent for the price and location"

5
19/11/2016

Superb and attentive staff, clean and comfortable room, decent complimentary breakfast, easy parking, all was very good. Have stayed there before, and will do so again. Absolutely no problems. (Great cookies upon our arrival!)

Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
davidcY10901AQ! Thank you for taking the time to review the Best Western Marketplace! We are delighted your time with us was enjoyable and look forward to seeing you again! Warm Regards,

"Business training"

5
18/11/2016

I stayed for 4 nights. The room was clean and was close to the business I had to go back and forth to. The front desk people were very friendly. I love that they put me on the first floor. I would definitely stay there again.

Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello 12574JIsheilag! Thank you for taking the time to review our hotel. We appreciate your comments and do look forward to seeing you again! Warm Regards,

"Renovations look great"

5
04/11/2016

I have stayed here several times during the renovation and tolerated the problems that come with it. The completion makes a good impression. The breakfast area is now huge and very inviting. Rooms are very large and well equipped. A very good hotel.

Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello kennethmS5750QZ! Thank you for taking the time to review our hotel! We are delighted your time with us went well and appreciate your comments! We do hope to see you again. Warm Regards, Lynn R

"Good Front Desk Needs work elsewhere"

3
03/11/2016

The hotel is in a good location for the business traveler. The people at the front desk are very courteous The breakfast was mixed, first day was good second day eggs were cold. Coffee is terrible. Exercise equipment needs upgrade

Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello MagicKirin, Thank you for taking the time to review our hotel. We appreciate your comments and are sad to hear the breakfast was not what you expected the second morning. I will use your comments to help make a better experience for all our guests. Now that we are coming to the end of renovations, the exercise room is being redone as well, very soon we will be in the new space with new equipment. I do hope you get an opportunity to visit is again to try it out! I will be sure to pass along your nice words for our team too. We do look forward to seeing you again. Warm Regards,

"Good value big room tiny bathroom"

4
30/10/2016

Prepaid for hotel so booked a week or so in advance and got a great price. Very comfortable bed, good space with a micro, fridge and good work table, however a tiny bathroom making for difficult morning maneuvering for a couple. We always appreciate a fitness room, and the one here is more than adequate. Large,clean lobby with a decent breakfast that was better than most chains. Only negative was desk person who checked us in on arrival . He clearly wanted to be somewhere else and probably should be. On the other hand, the woman taking care of the breakfast area in the morning was lovely, pleasant and most efficient. Would definitely stay again.

Lynn R, Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello flyeroli! Thank you for taking the time to review the Best Western Marketplace. We appreciate your business and time. I am delighted you enjoyed your room, thank you for your kind words regarding our breakfast and Robin our attendant. I apologize your arrival was not as enjoyable and will look into this to improve our service for all our guests. We do hope to see you again. Warm Regards, Lynn R.

"Cheap stay, Cheap experience."

2
25/10/2016

The old saying goes, you get what you pay for. Well here I think you get even less than you pay for. The lobby and gathering area were average, the carpet in the hallways and rooms was old. None of the rooms had door seals at the bottom. All had the carpet ripped out in one strip were a door seal should be, leaving exposed cement. The rooms were average or below average. It wasn't a bad place to stay but for over one hundred dollars a night I expected slightly more facilities or amenities. There was no pool, there was not shuttle or transportation help, the breakfast ended at 10am on the dot. The employees were the one saving grace of this hotel. They were friendly nice and helpful, despite having a lack of resources at their disposal. They did the best they could with what they had. I would not recommend staying here, I would pay the extra $30,$40, even $50 a night to stay somewhere else. There was a double tree across the street. I'm sure they have door seals on their rooms.

Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello Ian G! Thank you for taking the time to review hotel. I understand your frustrations with the condition of our hotel. We are nearing the end of renovations and the items you mentioned are the next step. Thank you for the kind words regarding our team, they are a great groups of people. We appreciate your time and do hope you give us another opportunity to deliver on the experience you have come to know as Best Western. Warm Regards, Lynn R.

"Best"

4
21/10/2016

I like Best Western hotels, because, unlike the bigger hotels, there's a more Homey feeling, and they are considerably more affordable. A couple of problems, in the bathroom, but overall a pleasant Day Trip for me.

Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello Ellen M! Thank you for taking the time to review the Best Western Marketplace. We appreciate your comments and look forward to seeing you again. All the best, Lynn R.

"Good value, bathrooms need some work"

3
20/10/2016

The remodel was still in process when we stayed, although I was told it was 95% complete. Wallpaper was peeling and clearly still to be changed near elevators. Room was clean and updated. Unfortunately the bathrooms were not remodeled. Plumbing fixtures under toilet were in poor condition. Cigarette burn on bathtub. Water control knob for bath was loose and in poor condition. It was still a good value for an overnight and convenient to RIT for a college visit.

Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello dsportdesign! Thank you for reviewing our hotel. Thank you for bringing the condition of the bathroom to our attention. We have looked into this and have taken the necessary actions to correct the issues. I do hope this does not deter you from choosing us for any future stays when you are in Rochester. We do look forward to seeing you again. Best Regards,

"Hotel expensive for what you get under construction, no pool"

2
19/10/2016

We stayed two nights at this hotel because it was busy weekend in the city. Lobby is nicely redone and the breakfast area was bright and clean. We stayed in a renovated room but the wall paper and base boards must still be old as they were pulling away from the walls. Bathroom very small and dingy. Hallway walls still look run down. Other basic hotels in Henrietta are less expensive and offer more (pools). Staff were very helpful. A redeeming quality! A work in progress shouldn't charge so much.

"Decent Hotel That Allows Pets"

4
15/10/2016

It is difficult to find a decent, clean hotel that allows pets. We were very pleased with the room. It was surprisingly spacious and clean. We have a little Bichon Bolognese we occasionally travel with and he seemed to be as comfortable as we were. The desk and breakfast area staff were very nice and helpful. Breakfast was fine and just what we needed to start our day. There were eggs, breakfast meat, and yogurt which was good for my husband who has celiac disease and cannot eat any type of bread item. We would definitely stay here again.

Lynn R, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Hello silvercometgirl! Thank you for choosing the Best Western Marketplace. We appreciate your comments and are delighted you were able to take advantage of our breakfast! We look forward to seeing you again. Lynn R.

"Best Western"

3
07/10/2016

Very affordable option for overnight stay...Quiet, inexpensive quality clean room. No frills, so just basic quality room . Great location and a lot cheaper than hotels near by....Easy check in and check out. If looking for hotel with great location no frills, inexpensive stay this is the one for you

"Under Construction"

3
30/09/2016

Before you book, check the status of the construction at this place. It was inconvenient to enter and exit the room. Instead of walking thru the hotel, we had to walk around the outside of the building and re-enter thru a side door with our key (which did not always work....so we had to go around outside once again and get new keys). For breakfast, this was a problem. We booked three nights because we were biking along parts of the Erie Canal. We had beautiful weather! I can imagine the construction being a major inconvenience if it rains or snows. We travel a lot, stay in Best Westerns a lot and this was not up to Best Western standards. I could not tell if we had a renovated or unrenovated room. The bathroom definitely was not new. The breakfast was good but the seating was very limited. Shop around....there are better choices for the price in this area. I felt I overpaid for this place.

"good hotel to stop to see RIT"

3
25/09/2016

Workers were very nice. Free breakfast was included. Stayed in room on first floor which hadn't been renovated yet. Convenient location to see Rochester Institute of Technology. Lots of retail in area and restaurants. Staff helped me when I told them I was on crutches and called in that info before we arrived by giving us a room on first floor.

"Motel stay"

5
19/09/2016

Everything was excellent, although construction was taken place, it was still enjoyable. The workers were very accomoding as well. There is a soft spot at the end of the hall by the door on the first floor. Carpet is covering it, but it sinks. Also in my room, 122, in the bathroom, the shower and wall has a gap by the door, it was not sealed.

"Quite the mess...."

1
08/09/2016

We booked this hotel not knowing that it was undergoing renovations. The room was dusty and had my allergies going. Got bitten by something that left me itchy. Getting breakfast on the weekend in the makeshift location was a whole other issue. The quality was under grade compared to other Best Western locations I have stayed in. There was no apology for the mess and construction zone right as you walk in the door. Not a good experience at all.

"Will be a great place when they finish the huge renovation!"

3
04/09/2016

We were so surprised to walk in the front door to discover the entire lobby and all the front of the hotel was gutted! No on told us about renovations when we made reservations weeks ago. We were not happy, but Marquis who checked us in was very talented and capable. He gave us a discount for our room rate and he found us a hotel across the street where we could use the indoor pool. We had been told that one was available to us when the reservations were made. The room was adequate, the beds very comfortable, but the sink was tiny and right next to the door. Was not inside the bathroom with tub and toilet and had no way to obtain privacy. One very positive note was the excellent free, hot breakfast. The food was great and the dear woman who prepares it, and then works tirelessly to make sure everything in the breakfast room is clean and all the food is kept stocked is a gem. She never sits down and does a truly fantastic job. I thanked her profusely, but I wish I had gotten her name. All in all our stay was fine. But I would have preferred to know about the renovation.

"RIT student"

5
30/08/2016

I would suggest any parent that is visiting your loved one to stay at this property. I will be staying here several times over the next four years. The price structure could be more affordable for RIT families.

"We've never had any problems staying at a Best Western"

5
26/08/2016

Best Western is a business that you can rely on and know that you always get a quiet clean room, good service and abundant breakfast for reasonable price. Renovations, well, happen, and they happen to everyone. I don't think that interrupted normal function of the hotel and created any major inconveniences for people staying there - at least I'd say the hotel's employees are putting a lot of efforts into making their stay as comfortable as possible. I'm sure when the renovations are over, it'll all be worth it.

"What a waste of money."

1
23/08/2016

My stay at the Best Western Marketplace Inn was the worst experience I've ever had at a hotel. I arrived at 1:15pm on Friday and asked to check in. The front desk employee looked up from whatever he was reading and informed me that check-in was at 3pm, Then he went back to what he was reading. After a short pause I asked if anything was available, after which he reluctantly found me a room. The hotel itself seemed much like a bombed out hotel in a third world country. The lobby had no floor or walls. Obviously in the middle of renovation, the noise from the construction workers and the housekeeping staff talking out in the hallway made my much needed nap impossible. Sunday the elevator wasn't working. Housekeeping skipped my room on Sunday. I don't want to continue listing complaints here. I'll just say that if it was my hotel I would warn the customers who already had reservations about the construction and offer rooms in the other local Best Western Hotels in the city. And I would hire more accommodating employees with better English skills. The room rates will have to be extremely low for me to take a chance on this kind of experience again.

"Cheap, good place to sleep."

3
23/08/2016

Place was undergoing construction during our stay so the lobby was a mess. The inside was kind of a dump with old, stained carpets on the hall floors, and the exit sign in the hall hanging by a wire on one side. Toilet didn't work but they moved us to another room immediately. Bed was comfortable and clean, sheets smelled somewhat of bleach (which actually was a good thing to me), shower worked great and towels were fine. Air condition worked well (and was needed). Breakfast was ok, Dunkin Donuts next door! Cheaper than other nearby hotels.

"Summer Vacation 2016 Hotel"

3
22/08/2016

All in all not a bad hotel. The renovations that are ongoing made getting around the lobby a chore. But on a good note it is going to be very nice. The breakfast was more than I expected with eggs and sausage.

"Great place to stay!"

4
22/08/2016

Renovations were being done in the lobby area so we had to walk outside of the hotel and through the side doors to get to our room (which was located on the main floor). This wasn't a huge inconvenience. There were 4 of us (2 adults, 2 young kids) and the room was spacious enough for our needs. We got a room that was newly renovated and it was clean and comfortable. Front desk staff were friendly. Breakfast was pretty good and had ample selection. Overall, we were happy with our stay and would consider staying here again!

"Renovations make it less than nice right now"

3
20/08/2016

Negatives: Lobby is a mess, barely have part of a new floor down. Hallway and walls stripped down where we were placed. So, moldy smell everywhere. Really not good to place guests there. Even taking allergy meds doesn't totally help. Had to request desk to get a maid to bring fresh towels after we returned to our room hours later. We did see someone who looked like a maid having a break in the breakfast room watching tv. At this point, didn't care about housekeeping but any other hotel would have had the bed made, garbages emptied, coffee replenished. Last time we stayed everything was great so, maybe just unusual time. BW really should just have closed down the hotel but its proximity to RIT is a moneymaker. To be fair, significant other opted out of getting another room offered at the BW airport location by BW phone customer service. Plus side: great location to Thruway & other locations, lots of restaurant choices, Robin in the breakfast room replenishes the items in a timely manner & keeps the tables very clean. The room itself was pretty clean but def needs updating. Had microwave, great refrig, hairdryer, iron, USB outlet on the desk, good bed with crisp linens. I would wait at least another month before coming back.

"Excellent stay"

4
12/08/2016

This is my preferred hotel in Rochester NY. I have stayed at this hotel about 10 times in the last few years. The rooms are quite large and nicely decorated and very clean. It will be great when the renovations are complete.

"Good Considering Renovations"

4
02/08/2016

This hotel will be very nice when renovations are complete. In the meantime, it's a bit of a mess with half of the hotel lobby behind a curtain and areas off-limits. The elevator smells awful, but it can't be avoided without walking out of your way to the back stairwell. The room itself was nice. It was clean. My biggest complaint was the pillows - they were almost non-existent they were so flat when laying on them. Due to this factor, I did not have the greatest sleep. In hindsight, perhaps should have spoken to the front desk about this. Breakfast was mediocre in my opinion, but definitely on par with some of the better continental breakfasts offered at hotels (my boyfriend enjoyed it very much). Scrambled eggs, sausage, cereal, muffins, pastries, yogurt, waffles, etc. were all offered.

"Close to RIT and aiirport"

5
01/08/2016

Main reason for choosing this hotel was its proximity to RIT. Knowing BW quality, it was easy to make a reservation. The room was spacious and clean. Wifi was fast and breakfast was plenty. Staff was friendly and check-in/out was quick. Parking was plentiful and seemed safe.

"Older hotel looking to update"

3
24/07/2016

Our first room had a very bad smell, and the air conditioning did not work. When we requested a new room, we were given one immediately without question. The second room was very comfortable, smelled clean, and the air worked.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Nancy, Thank you so much for choosing the Best Western Rochester, I am sorry to hear about the issue you had with the first room but am very happy to hear that we corrected the issue for you. I am glad that minus the AC issue with the first room you enjoyed your time with us. We look forward to seeing you soon!

"Should be Closed During Remodel"

2
24/07/2016

This hotel is being remodeled and for good reason... Hallway carpets are filthy and smell in stairway areas where AC is not on, key entries on side entrances are not all functioning and rooms are aging. I had to carefully walk around tools and materials stored in the room where the only ice machine is located and there are tarps surrounding the lobby. Ownership should just close for a month and finish the remodel. It's not fair to subject customers to this inconvenience and hazards.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Laura, Thank you so much for taking the time to respond to us about your stay. I would like to apologize for the fact that you did not enjoy your time with us because of the renovations. As you could tell the property is due for a renovation and our overall goal is to provide the most updated and clean experience to our guests. I understand that this stay was less then perfect for you however with the changes we are making I am hoping you would be willing to give us a second chance the next time you are in the area. I believe you would enjoy the refresh. Thank you for choosing the Best Western.

"Not bad"

4
20/07/2016

As someone else mentioned, this hotel is better for families than couples. Alot of noises in the halls such as the many kids running up and down the halls early in the morning and housekeeping having conversations directly outside the door about how dirty a certain room was when they checked out. Location is great, gentleman at check-out was very friendly. Breakfast was pretty good - the lady working was doing an excellent job; she was so quick and patient with certain impatient guests asking for more of whatever ran out but I hope she knows her hard work is definitely noticed. May stay again in the future.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you for choosing the Best Western for your trip to Rochester, I am glad to hear you enjoyed your time with us and will be more the happy to share your kind words with Robin our breakfast attendant. We look forward to your next visit to the Rochester area.

"Ok for family not so much couples trip"

3
16/07/2016

Rooms not ready, obviously past check in time or this would not be an issue. Also under construction and no place to sit and wait for rooms. Rooms once cleaned are nice. Lots of kids in hotel for soccer tournament. Refrigerator and microwave nice for families. Furniture in good condition. Very nice mattress, not to soft or hard but bring a real pillow. Small square ones provided.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you so much for the review on the property, I am sorry to hear that you had to wait for a clean room as that is the last thing we want. I however am happy to hear it was worth the wait for a newly renovated room. I am glad you enjoyed all the amenities that we offer and will be happy to share your feedback with the housekeeping department.

"Great Place for A Quick Getaway"

4
02/07/2016

Making our annual shopping trip for 3 days this hotel is an ideal location. Currently the lobby is undergoing some renovations, which does not affect check in and day to day stuff. Checkin was quick and efficient with cold bottled water and chips offered. Our room (305) was clean upon arrival... King bed, easy chair, desk with office chair, fridge, coffee maker and microwave. Bathroom amenities included shampoo, conditioner and body lotion. Complimentary wifi was fast enough to stream videos. After shopping when we returned to our room, it had been made up and cleaned. This Best Western is ideally situated with a mall close by, easy access to the highway and there are lots of restaurants close by to satisfy everyone's tastes.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you so much for taking the time to share your experience with us, I am happy to hear that you enjoyed your time. The property is in a great location to all the shopping and restaurants in the area. I am also glad to hear you enjoyed on e of the newly renovated rooms and that the lobby did not effect you in any way. I am also happy to share that the local mall is going to be going through some awesome changed soon and will be an even better location to shop at. Thank you for choosing the Best Western.

"Nice Hotel"

5
20/06/2016

I stayed here for 2 days. This is a nice hotel. Front desk manager is friendly and humble (He offered us some water bottles for our journey at the time of checkout). Rooms are clean. Hotel is located next to many restaurants and shopping paces.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you for choosing the Best Western Rochester, I am happy to hear you enjoyed your stay and we made it as comfortable as possible. We are lucky to be in the location we are in for all the great shopping and dining that Rochester has to offer. We look forward to your next visit.

"Very good value for the price."

4
20/05/2016

The hotel is being renovated, so the lobby is clearly under construction, but the employee at the desk was very friendly and helpful, and the room was clean and comfortable. I did have a little trouble with the TV, but I figured it out fast enough.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Pamela, Thank you for taking the time to review our property, I am happy to hear that even though we are under renovation we exceeded your expectations. I am glad we were able to resolve the TV issue in a quick manor for you, we look forward to seeing you the next time you are in the area.

"Under construction"

3
19/05/2016

It was under construction. But, the room I had was not awesome but okay. The major complaint is that my room was next to the exit door and when the contractors started work, early in the am, they would use the door to go from floor to floor and it just kept slamming and slamming. Got up way to early because of that.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Jackie, Thank you so much for taking the time to share with me your concerns with the property. I am sorry to hear that you had issues while staying with us. I have looking into this and will be correcting the issue with the door to ensure the issue does not effect others in the future. without feedback like yours I would not be aware of the noise issue. Thank you again and we hope you will give us a second chance at staying with us.

"Pleasantly Surprised in Rochester"

5
19/05/2016

The room, beds and accommodations were excellent, and all staff were unfailingly helpful. What a pleasant place. We stayed an additional night. We have had so many unpleasant surprises in other Hotels, but this was ideal.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear John. Thank you so much for choosing the Best Western Rochester Marketplace Inn. I am pleased to hear that we exceeded you expectations. I will be happy to share you kind words with the staff. We all look forward to seeing you again the next time you are in the area.

"Ugh"

2
16/05/2016

No hot water, under construction, over worked staff, breakfast poor, shower water did not drain quickly so up to your ankles in dirty water, short on towels, hotel over booked to the max, horrible odor in rooms and hallways, stained carpets, Bed comfortable

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you for choosing the Best Western for your lodging needs while in Rochester. I am very sorry to hear that you ran into issues while you were here. I can assure you that we have resolved all of your concerns. if you would like to further discuss them please do not hesitate to contact me at [email protected] Thank you!

"Rude front office staff"

3
09/05/2016

Rooms are small with bathrooms even smaller. The front office staff Priyan and Victoria are good. But Marques (i guess that's his name) is rude. The breakfast is so so and the place gets crammed if there are more than 10 people. Wouldnt really recommend nor would I go again

"Enjoyed our stay"

4
08/05/2016

We have stayed at this Best Western before and were always pleased with our stay. There is a lot of work going on now and rooms are being updated. I'm very happy to hear the breakfast room is being enlarged. The staff as always were very pleasant and helpful.

"Great Stay!"

5
03/05/2016

We were very pleased with our stay. Our commendations were clean and the staff was accommodating. We also enjoyed the free breakfast, which was fresh and yummy. We would definitely stay at a Best Western again for business or family trips.

"Good for what we needed"

4
25/04/2016

Staff was extremely pleasant. Rooms were small but neat and clean. Prefer sink in bathroom, but no big deal. Breakfast was enough. Renovations didn't bother us. Cookies in lobby were awesome! Very convenient to restaurants and freeways.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Jennine, Thank you for choosing the Best Western Rochester Marketplace Inn for your lodging needs while in the area. I am happy to see that you enjoyed your time with us, we all look forward to your next visit to the area. I will agree that the cookies are awesome, sometimes a bit to tempting.

"Marquis was awesome. Great value!"

4
20/04/2016

This hotel is a great value with the breakfast every morning and dinner (M-Th). Marquis seemed to be working every time I passed by the front desk. He was very pleasant and definitely is a credit to the hotel. Give that man a raise!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear John, Thank you so much for taking the time to share your experience of the property and staff. I am very pleased to hear that the team went above and beyond your expectations. I will share your kind words with the team, we are excited to be your hotel of choice when you are traveling to Rochester.

"It doesn't get more convienent that this"

4
18/04/2016

Check-in and check-out was a breeze. Marcus was super polite and very helpful. Hotel had some minor renovations going on while I was there, but it did not affect may stay at all. The hotel is one turn and 2 minutes off of I-390 and also one turn and 2 minutes from MCC. There are numerous restaurants just a close.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Mark, Thank you for choosing the Best Western for your lodging needs, I am very pleased to hear you enjoyed your time with us. I will be glad to share your kind words with the staff, we all look forward to seeing you soon!

"Good Value"

4
12/04/2016

the staff was very pleasant. The room was big. The breakfast was plentiful and covered the basics, fruit, bread, proteins, yogurts, cereals. The bathroom was very small you could bag your head on the door while sitting down. The sink was out in the room. Overall thought it was a good value for the money.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Peter. Thank you for the feedback on your stay with us, I am happy to hear that we exceeded all your expectations and excited to see you the next time you are in Rochester. Breakfast is the most important meal of the day and along with the guest rooms we are in the process of making major changes to that as well to improve the experience. Thank you for choosing the Best Western.

"So very pleased with newly renovated rooms!"

4
03/04/2016

We have been visiting this hotel 12-15 times a year since 2009. I am so happy to see the renovations finally beginning. We stayed in one of the newly renovated rooms. Such a nice change. New carpets in halls and guest rooms are beautiful. The granite sink counters are a nice update. I love that the bathroom doors now open out into the room, giving much needed space in the bathroom. The new lights/lamps give the rooms a more contemporary look. The curtains are also an improvement. One comment, which may be rectified already since I mentioned it at the desk and in my comments to the hotel via email - Signage is needed at the tops of the staircases at the end of the hall and center of hotel notifying guests that there is no access to the lobby. Lobby access is available from the far staircase and via elevator. I am grateful that they are renovating the lobby and making the breakfast area larger as this is very necessary. I can't wait to see the progress the next time I stay.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you so much for taking the time to share your feedback on the room and your stay. I am very pleased to hear that you are impressed with the renovations and many changes we are making to the property. I am excited to hear your thoughts of the public space remodel once it is complete. We look forward to seeing you soon.

"No working wifi. Not first time. As in not working previous stay. "

1
21/03/2016

Been to this place 3 or 4 times. Wifi has worked in the past, inconsistently. Have work to do, can't get it done. Front desk is kind, but ultimately no help. Seems the problem is in the renovated part of the building. Nice people, great price point. Can't stay here again.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you so much for staying with us whenever you are in the Rochester area. I am very sorry to hear that you had issues with the WIFI, I can reassure you that we have corrected the issue during the upgrade to the guest WIFI. If there is anything I can do please do not hesitate to reach out to me, [email protected]

"great deal . very clean"

5
19/03/2016

diner buffet offered monday through thursday was very good. great selection, healthy choices for those eating healthy, and great desserts. a great perk for the price of the room. free breakfast was as expected, not bad ,, not great. wi fi was great. streamed movies with no buffering. would stay again if in area

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Ray, Thank you so much for the kind words about your stay with us. I will be happy to share the information with the dinner team. We all look forward to your next visit and being the hotel you choose when in the Rochester area.

"OK. tiny bathrooms, sinks in room. Staff can't do special requests."

3
17/03/2016

checked in late at night, asked for extended check-out options, as a BW rewards member I was offered a 1pm check out. Was woken up by front desk at 1130am asking if I was ready to check out... SMH. Room issues: -Room had only 1/2 roll Toilet paper, no full roll, (with the thick recycled paper they use, this is an issue as a roll is very short!) -Desk chair actually broken (left side all detached, base wobbles), cannot lean back at all! -lamp unplugged in room -clock incorrect (not chaged from DST switch 2 days pevious) -bathroom is so small you cannot open the door without getting into the bathtub/shower!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Michael, I am very sorry to hear you did not enjoy your time with us, Thank you for taking the time to share with us your feedback. Guest feedback is very important to me and I will be looking into this to ensure all is corrected. I am pleased to share that we are upgrading all guestrooms currently and have changed the swing of the bathroom door to make the entrance larger and more comfortable. I hope that the next time you are in the area you are willing to give us a second chance to show you the new us and new property! Thank you

"good rates,just a room to sleep in"

3
12/03/2016

We were staying for one night and the bed was so uncomfortable. It was all saggy and hips hurt sleeping on it. Room was mostly clean but boy it looked old and dated and worn out.Found someone's old sweater under a bench in the room. Will try Holiday Inn next door next time!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Shelly, Thank you for sharing your feedback on the property, I am very sorry to hear that we did not meet your expectations. We are currently undergoing renovations to update and enhance the guest rooms, public space, breakfast and fitness area. I can assure you that the issues you encountered are not a regular thing for us and if you would like to discuss them further with me please feel free to reach out at any time at 585-427-2700. We would like to ask if ever in the area again you would consider giving us a second chance and seeing all the great changes and updates we are making to the property. Thank you!

"Great Stay"

4
09/03/2016

Other than the spottiness of the Internet and the New Carpet smell in the room.... My stay was great! The Staff was Friendly and professional. Breakfast was hot and hit the spot. I didn't have the chance to take the opportunity to have the free dinner they offer during the mid-week, but, I am sure it was superb!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear guest, Thank you for staying with us while in Rochester, I am pleased to hear you enjoyed your time with us. I would like to apologize for the internet issue, we have updated the system to ensure all guest get the most of the service. I am also pleased to hear that you enjoyed your stay in one of our new rooms. We look forward to seeing you soon!

"It fits the bill."

4
27/02/2016

Conveniently located. Good restaurants nearby (some within walking distance). Nice rooms comfortable bed. Just hope after renovations the bath/toilet area is bigger. Internet worked great. It would be nice if towels were a little bigger.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Kenneth, Thank you for taking the time and sharing your kind words about the property and the location. We certainly are in a great location for a wide variety of food and shopping. We have made some layout changes to the new rooms to enhance the space. We look forward to showing you all the great changes the next time you are in Rochester.

"Nice place to stay"

5
14/02/2016

The Best Western Rochester Marketplace is a great place to stay. Staff is very welcoming and friendly. Rooms are comfortable. Breakfast is good as far as hotel food goes. Good proximity between airport and downtown.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Gloria. Thank you for choosing the Best Western for your lodging needs in Rochester. I am very happy to hear that you enjoyed your time with us. I will be happy to share the kind words with the team, we all look forward to seeing you again soon!

"COMFY"

5
26/01/2016

I stayed at the market inn location which is a great location. Stores and restaurants all up the strip. The beds are so comfortable and the rooms are clean. The complimentary breakfast is a great perk and the staff are all very helpful. The lobby is perfect for gathering your thoughts before heading out and there are computers for you to use. Definitely staying again.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Yanira, Thank you for taking the time to share your feedback with us, I am very pleased to hear that we met and exceeded your expectations. As that is mine and the teams goal for each and every guest. I am happy to hear that we have a new fan and frequent guest. We all look forward to seeing you on your next stay. Thank you!

"Better avoid"

2
26/01/2016

Would not recommend this hotel to anyone nor would we stay there again.The room are too small and the bathrooms are tiny. The staff (except Priyan) are snooty and rude. The breakfast is pathetic. Overall a bad choice.

"For a motel it is what it is"

3
23/01/2016

Been a while since we've stayed at a Best Western, usually opting for Hampton Inn or the likes. Were assigned this hotel as apart of a sports tournament. Staff were very friendly and helpful, the gal at breakfast is so friendly and on top of keeping the food area cleaned up. The lobby looks pretty dated/ could use a refurb. The motel overall seems old. The room is fine, on the small side; beds are fairly comfortable. The bathroom is obnoxiously small, you have to turn sideways to shut the door. The sink is on the outside of the toilet/shower area. There was mold along the edges of the ceiling tiles in our bathroom and the baseboards of the bathroom weren't in the best shape. There is NO privacy available, so if you are dressing and someone opens the door everybody sees everything. The super small bathroom doesn't leave much space for changing clothes. Room had a mini fridge and microwave which were helpful. Breakfast was full and hearty- eggs and either bacon or sausage the days we were there, plus a waffle maker and full complement of other continental-style breakfast items. They don't offer evening meals/snacks on the weekends, so no insight into that. They did have fresh baked cookies out in the evening. It's located close to the interstate and there is a little strip mall with a liquor store and a few restaurants on the block. A little farther down (less than 1 mile) is another shopping center with a grocery store and other restaurants. We ate dinner at Tully's. Great chicken fingers, otherwise the food was fairly typical. They did have a good selection of beer, a game room /arcade for the kids to hang out and pretty cheap shots!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Jolie, Thank you for choosing the Best Western and taking the time to share with us your feedback. I am pleased to share that we are currently undergoing a renovation to the property as we understand that times change and so do the trends. I am also glad to hear you greatly enjoyed the breakfast and will be pleased to share your kind words with the team member that was working. The location as you mentioned is great with plenty to do in the area. I look forward to your next return to Rochester and hope you check us out with our new look and upgrades to the property.

"Cleanliness of the rooms"

5
21/01/2016

I would definitely recommend this hotel to my friends and family. The room is very clean and all the receptionists are very friendly and knowledgeable. The price of the room is very reasonable with free breakfast.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Sonam, Thank you for choosing the Best Western, I am pleased to hear that you enjoyed your stay with us. I will be happy to share the feedback with the housekeeping team and the front office staff. We look forward to seeing you again!

"Hockey Weekend"

5
20/01/2016

The Best Western Marketplace Rochester NY was very nice ,Quiet, Clean and had a wonderful Breakfast. Beds were comfortable, Plenty of towels, Bathroom was a little small. They are remolding the 3 floor, and we were not bothered by dust or noise. Close to everything . Staff was very helpful. Hockey family ,Schenectady , NY

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Valued Guest, Thank you so much for taking the time to share with us about your stay, I am very happy to hear that we met and exceeded all your expectations. I will be glad to share your kind words with the staff. I hope that this was also a victory weekend for your hockey team! We look forward to seeing you the next time you are in the Rochester area.

"best western jefferson road"

3
06/01/2016

hotel has a nice appearance, is very clean and the staff are very nice. especially nice was the lady in the breakfast room. can't say enough about her, she was obsessed with keeping area clean and she would talk with the guests and inform them of the weather that day and what to expect on the roads. my complaints have to do with the beds. the matresses were terrible. woke up with a sore back every morning. also, when more than 10 rooms were rented out there was a problem with the hot water keeping up with demand. had lukewarm showers on 3 out of 5 morinings. plenty of hot water at nite though. staff tried to correct but did not succeed. may choose a different best western on our next visit to rochester, ny.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Tony, Thank you so much for taking the time to share your feedback on the property and choosing the Best Western. I am sorry to hear that you did not find the beds to be comfortable. I am glad however that you had a great experience with the staff including the breakfast attendant. I will be happy to share your kind words with her, Thank you again and we hope to see you again!

"Quick Trip"

4
08/12/2015

Needed a hotel on short notice and I wanted to use my BW points. Called central booking and there was no problem getting a room at the hotel that I wanted. I felt that the number of points required to book a stay at this hotel was consistent with the quality of the hotel. The bathroom was a little on the small side as I had to squish in beside the toilet and tub to close the door. The cleanliness of the room was top notch and very much appreciated. I would use this hotel again and I do recommend it for those travelling in the area. I was travelling to Palmyra, NY for some Mormon church history experiences but, as a loyal BW Rewards member, I chose to stay a little further away in Rochester because of the presence of the BW hotels. I am glad to be a BW Rewards member.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Paul, Thank you so much for choosing the Best Western and for being a rewards member. I am happy to hear that you enjoyed every aspect of your stay from booking to check out. As a rewards member you see all of the great benefits that BW has to offer. We are currently undergoing some renovations and making some changed to the room to make the bathroom more comfortable. Thank you so much for your feedback, we all look forward to seeing you again soon.

"Location and Comfort"

5
05/12/2015

Stayed here for an RIT visitation. The staff was friendly and prompt. The rooms were clean and comfortable. Hotel is centrally located to major highways, restaurants, shopping and RIT. Beds comfortable and room was quiet. Fresh cookies at check in was a bonus. Couldn't ask for anything more.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest Thank you so much for taking the time to give us your feedback, I am pleased to hear that we exceeded your expectation. I hope you enjoyed your visit to RIT and look forward to the next time you are in the area. I will be happy to share with the team the kind words you shared with us. Thank you again for choosing the Best Western.

"Very Friendly"

5
18/11/2015

All of the staff was friendly and welcoming. The room was nice, large and spacious; refrigerator and microwave were nice to have at our disposal. The hotel location itself is close to attractions and other doings (shopping, eating, activities) making stops back to the hotel convenient. We have no complaints other that we had to come back home.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Anna, Thank you so much for sharing your thoughts on the hotel with us, I am very happy to hear that you enjoyed your time while in Rochester. I will be happy to share your feedback with the team, we look forward to seeing you the next time you visit the area. Thank you

"Exceptional value and service"

5
09/11/2015

Having always stayed downtown while coming to Rochester NY, this was a bit of a diversion but proved to be an excellent find and will be the go-to stay in the future. Very easy access from the interstate and very close to Marketplace mall and other shopping. As well , close to major restaurant chains of all varieties and tastes. and equally easy to take advantage of the downtown attractions . Exceptional breakfast choices. . Highly recommended

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest Thank you so much for taking the time out of your day to share with us your experience with the property. I am happy to hear that we were able to exceed your expectations and that you enjoyed every part of your stay. I will enjoy sharing your feedback with the team. Thank you so much for choosing the Best Western Rochester, we look forward to your next visit to the area!

"Best Western Market Place"

4
04/11/2015

This hotel is conveniently located and close to shopping, restaurants and colleges. The hotel has easy access to major roads. I chose this hotel when I was relocating my son to Rochester, NY. There was a lot of shopping for household items to be acquired: furniture, miscellaneous. With very short trips, I was able to get things done very quickly. This is a place to consider for moving in college students, new residents etc. Only issue is that, the bathroom is rather small, but works fine for 2 persons. So this worked OK for my wife and I.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you for taking the time out of your day to share with us your feedback on our property. I am glad to hear that you enjoyed your time with us while your child settles into Rochester. Thank you so much for choosing the Best Western Rochester Marketplace Inn, we look forward to seeing you on your next visit to Rochester.

"Convenient to RIT"

5
19/10/2015

We have stayed here a few times when visiting RIT. The hotel has always been clean, and comfortable. The staff is friendly and very helpful. The hotel is located in an area that is convenient to RIT, as well as many wonderful restaurants, yet is in a quiet area of town. The rooms are fairly spacious and well appointed. Breakfast is included and has many options available.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Lori Thank you for choosing to stay with us again, we are always pleased to see the same guests year after year for RIT. I do hope you are taking part of our rewards program as you do stay a lot. I will be excited to share your feedback with the associates and we all look forward to seeing you again.

"Good sleep, good breakfast"

3
15/10/2015

Broken phone and broken coffee pot. I surprised we didn't get replacements or discounts for over $100 for two. There was coffee in the lobby and the breakfast buffet was good with a very attentive worker. The bed was comfortable, a few things needed fixing. I heard they are about to renovate. We didn't did many hotels off the turnpike and were glad to find this one.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you so much for your feedback I am very sorry to hear that the coffee maker did not work in your room as we would have replaced it ASAP. I am however very happy to hear that the breakfast attendant was on top of everything and will be happy to share with her your feedback. Thank you so much for choosing the Best Western and we look forward to your next return and to show you the new look!

"My visit to Rochester, NY"

4
14/10/2015

The place was clean, the staff was friendly and helpful. The price was reasonable since breakfast was included. To my surprise, they had free diner Monday thru Thursday. I used their shuttle daily to travel back and forth to go to RIT.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Marie, Thank you so much for taking the time to give us your feedback. I am pleased to hear that you enjoyed the stay and the staff. I will be happy to share your feedback with the staff and housekeepers. I am also pleased to hear you were able to take advantage of most of our amenities. We look forward to seeing you again.

"Very Old"

2
05/10/2015

Good location, Nice Staff however the rooms need an urgent update. Very old furniture, small bathroom, didn't like the place, wasn't very clean. Felt that I was paying too much for what I was receiving.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Sofia, Thank you so much for taking the time to share with us your experience of the property. I apologize to hear that the rooms did not meet your expectations. While we fully understand the issues that you faced I am pleased to share with you that we will be going through a full 100% renovation starting this fall. I would like to invite you back the next time you are in the area to show you the changes we are making to the property. I can assure you it will not even look the same once complete.

"great location"

5
17/09/2015

rochester, ny was a great location for our overnight trip. the area was safe and a lot of things to do! being from ohio, we felt completely safe at this hotel. the staff was extremely helpful with suggestions about where to eat and things to do. loved the cookies in the lobby!

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear chrisinah, thank you for staying with us while in Rochester. Glad to hear you had a fantastic time. And I'll be sure to notify the staff on their excellent service. We look forward to seeing you again the next time you're in Rochester

"A nice and comfortable stay."

5
09/09/2015

This motel is quiet nice. Only a few miles from the Rochester (ROC) Airport and right off of the interstate bypass, with plenty of local shopping and restaurants. Located within minutes of down town Rochester, this is a very good central location for visiting all that is in the area. There was a lot going on in the Rochester area the weekend we stayed here so the motel was a bit congested as far as parking and breakfast. Speaking of breakfast, there was nothing really special to speak of. Pretty typical, juice, coffee, dry cereal, bacon and scrambled eggs, some sweets and yogurt with bananas one morning. Saturday and Sunday morning were very busy and many items were not available because they simply ran out of food items. Not good! In the evening warm cookies were available in the lobby. This was a nice touch. We really did not interact with the staff much but they were friendly as we passed through the lobby. Our room was comfortable and the linens were fresh and clean. For some reason we were put in a handicap room so the shower was large but tended to allow a lot of water to flow onto the floor! Over all, I would recommend this motel.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Guest, Thank you for choosing Best Western for your lodging accommodations. Sounds as if you explored the town and I can't help but to agree with you we're in a great location. Thanks again for your comments I'm glad to hear you enjoyed your time see you on your next visit.

"Absolutely fantastic"

5
09/09/2015

Room's are clean and the bed's are AMAZING! Breakfest is served hot and the staff is wonderful! There is free dinner next door which is a VERY nice feature and lot's to do close by! I would ABSOLUTELY recommend this hotel to anyone that is OR will be traveling to the Rochester area.....

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Mitchell, thank you for stay with us. I'm pleased to hear your over all stay was fantastic. We pride ourselves on cleanness and customer service and sounds as if we met your standards. So please join us next time you're in town.

"overnight stay"

4
31/08/2015

For one night stay this hotel is good. Rooms are small, washrooms are small. It looks builder forgot to build the washroom and later this was noticed and build. Carpets are dirty and sticky. over all its ok.

James_Best_Western, General Manager at BEST WESTERN Rochester Marketplace Inn, responded to this review
Dear Mitchell, thank you for staying with us your last visit in Rochester. I'm sorry our rooms didn't meet your cleanness expectations, I will be sharing your feedback with our staff. I am excited to mention to you we have renovations starting up in October some adjustments will be made to the bathroom. Please stop in next time you're in the area.