Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
New! Pay for your stays in 3 instalments with NO FEES from €50 Learn more
Select the Klarna option "Payment in 3 installments WITHOUT FEES" when paying for your stay. The interest-free payment in 3 installments is only valid on non-cancellable and non-refundable online rates.
Our dedicated commercial service for business and leisure groups is at your disposal.
Nice Room, good breakfast, very pleasant staff
Sintayehu and Martha were friendly,very helpful during breakfast time. Excellent staff
Excellent experience while staying at hotel everyone is co operative and nice behaviour
Dear Kisharr, Greetings from Best Western Plus Pearl Addis! Thank you so much for your wonderful review! We're delighted to hear that you had an excellent experience during your stay and appreciated the cooperation and friendly behavior of our team. Your kind words mean a lot to us and motivate us to continue providing exceptional service. We look forward to welcoming you back again soon! Warm regards, The Management
I had an amazing experience at Best Western Plus Pearl Addis. I especially enjoyed the calm and welcoming atmosphere, as well as the excellent service throughout our stay. A special shout-out to Tigist, our waitress, who made our experience even more memorable. She was warm, attentive, and always made sure we were well taken care of. Her kindness and thoughtful service made us feel genuinely welcome. Thank you to Tigist and the entire team for making our stay so enjoyable. I would gladly stay here again.
Dear Gabrieln , Greetings from Best Western Plus Pearl Addis! Thank you so much for sharing such a wonderful review! We're delighted to hear that you had an amazing New Year experience at Best Western Plus Pearl Addis and enjoyed our calm, welcoming atmosphere and excellent service. We're especially pleased to hear your kind words about Tigist. We'll be sure to share your appreciation with her and the entire team. Knowing that her warmth, attentiveness, and thoughtful service helped make your stay memorable means a great deal to us. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Pearl Addis for another enjoyable experience! Warm Regard, The Management
Good location Good service Nice stuff especially nebiyat so smiley and lovely
Dear Hamarani, Greetings from Best Western Plus Pearl Addis! Thank you so much for your wonderful review! We're delighted to hear that you enjoyed our location, service, and overall experience. We're especially happy that Nebiyat made your visit even more enjoyable with her warm and lovely smile. We truly appreciate your kind words and look forward to welcoming you again soon! Warm regards, The Management
I really enjoyed my stay at this hotel. The room was nice and the bed was comfortable. I stayed for a week in two different rooms. The breakfast was good and the people who are working at the hotel are really helpful and nice. I will recommend this hotel to all my friends who wanna go to Etiopia 🇪🇹
Dear Alf Helge, Greetings from Best Western Plus Pearl Addis! Thank you so much for taking the time to share your wonderful feedback! We're delighted to hear that you enjoyed your week-long stay with us and found our rooms comfortable, our beds relaxing, and our breakfast enjoyable. It's especially wonderful to hear your kind words about our team. We always aim to provide friendly, helpful, and welcoming service to every guest, and your appreciation means a lot to us. Thank you as well for recommending us to your friends visiting Ethiopia. We truly appreciate your trust and support, and we look forward to welcoming you back to Addis Ababa in the future! Warm regards, The management Team
We had a good experience and the service was excellent I recommend it for anyone who wants to stay in Addis Ababa
Dear Mesfin, Greetings from Best Western Plus Pearl Addis! Thank you very much for your kind review! We're delighted to hear that you had a good experience with us and that you were pleased with our service. Your recommendation means a great deal to our team. We truly appreciate your support and hope to have the pleasure of welcoming you back on your next visit to Addis Ababa. Warm regards, The Management Team
The breakfast was nice and excellent. Thanks for the team there were kind and respectful.
A very homely and welcoming stay. The staff were extremely nice
Dear Andygupit, Greetings from Best Western Plus Pearl Addis! Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed a homely and welcoming stay with us and that our staff made you feel comfortable and well cared for. Your kind words mean a lot to our entire team. We look forward to welcoming you back again soon for another pleasant stay! Warm regards, The Hotel Management Team
The hotel is nice. Yitbarek was very good waiter, with full attention, and ready to assist with anything you need
Dear Samanm, Greetings Ffrom Best Western plus pearl Addis! Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and had a pleasant restaurant experience. We're especially happy to know that Yitbarek provided attentive and helpful service and was ready to assist with your needs. We'll be sure to share your kind words with him and the team. We truly appreciate your feedback and look forward to welcoming you back again soon! Warm regards, The management
Great rooms, great breakfast, lovely staff!
Dear 5irungun, Greetings fromBest western plus pearl Addis! Thank you for your wonderful review! We're delighted to hear that you enjoyed our rooms, breakfast, and the warm hospitality of our team. Your kind words mean a lot to us and motivate us to continue providing excellent service to our guests. We look forward to welcoming you back to Best Western plus pearl Addis for another enjoyable stay! Warm regards, The management
The first and foremost is the friendliness and attentiveness of the employees. The care for if you were comfortable, you were enjoying the food and if you slept well. The rooms are spacious and well maintained. The food fresh and a good variety having eaten at Kanya, used room service and a good breakfast. Good value. Thank to the Team at Pearl
Dear Nolar, Greetings from Best Western Plus Pearl Addis! Thank you very much for your thoughtful and wonderful review! We're delighted to hear that you enjoyed the warmth, spacious rooms, fresh food, and variety of dining options at Kanya, through room service, and at breakfast. It is especially rewarding to know that our team's friendliness and attentiveness made you feel genuinely cared for throughout your stay. Your kind words are a great encouragement to everyone at Pearl. Thank you for choosing us and for recognizing the hard work of our team. We look forward to welcoming you back for another comfortable and enjoyable stay! Warm regards, The management
Perfectly located and super convenient. Warm and friendly staff, spacious yet cozy rooms, and a delicious breakfast buffet. The warm welcome really stood out—especially from Tigiste and the batistas Abiyot !
Dear Valued Guest, Greetings from Best Western Plus Pearl Addis! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our convenient location, spacious and cozy rooms, and delicious breakfast buffet. It's especially heartwarming to know that the warm welcome from our team made your stay memorable. We'll be sure to share your kind words with Tigiste and Abiyot—they will be delighted to know their hospitality made a difference. Thank you for choosing Pearl, and we look forward to welcoming you back for another wonderful stay! Warm regards, The mangement
I had wonderful stay at Best Western Plus Addis Ababa the hospitality, foods, Rooms and service i want to say thank you for your professional serviced @Zebdiyo the like are very nice
Dear Yonas, Greetings from Best Western plus pearl Addis! Thank you so much for your wonderful review! We are delighted to hear that you had a pleasant stay at Best Western Plus pearl Addis Ababa and enjoyed our hospitality, food, rooms, and service. Your kind words, for the team, mean a lot to us. We truly appreciate your recognition of our efforts to provide professional and friendly service. It was our pleasure to have you as our guest, and we look forward to welcoming you back for another excellent stay. Thank you for choosing Best Western Plus Addis Ababa! Warm Regards, The Management
The staff were absolutely amazing especially Betelhim and Hailemichael they were such a great help and always happy to assist
Fear Bat2z, Greetings from Best Western plus pearl Addis! Thank you so much for your wonderful feedback! We're delighted to hear that you had such a positive experience with our team. Betelhim and Hailemichael will be especially happy to know that their helpfulness and friendly service made a difference during your stay. We truly appreciate your kind words and look forward to welcoming you back again soon! Warm regards, The Managment
I had a great experience at this hotel. I stayed for 1 month due to CDC requirements to quarantine and it was difficult to accept since my kids are alone in the US. The hotel staff at the BW hotel made my experience enjoyable. I would like to specifically mention Miss Tigist ( Kanya Cafe) who always greeted me daily with a welcoming smile which brightened my day. She payed close attention to the foods I liked and the a la carte preparation of the food due to my allergies. She made me feel home away from home. My favorite order were the lentil samosas and the special tea. I am particularly grateful to her and highly recommend BW Pearl Plus to any traveler.
Dear Nadettem, Greetings from Best Western pearl Addis! Thank you very much for taking the time to share such a heartfelt and wonderful review of your stay at BW Pearl Plus. We are truly grateful for your kind words and are especially pleased to know that our team helped make a challenging one-month quarantine stay more comfortable and enjoyable for you. We are delighted to hear about your experience with Miss Tigist from Kanya Café. Her warm smile, attentive service, and thoughtful attention to your dietary needs are exactly the level of personalized care we strive to provide to every guest. We will be sure to share your appreciation with her, as we know your recognition will mean a great deal to her. It is especially rewarding to know that she helped you feel “at home away from home” during a difficult time. We are also happy to hear that you enjoyed the lentil samosas and special tea! Thank you for your recommendation of BW Pearl It was our pleasure to have you as our guest, and we sincerely hope to welcome you and your family again in the future under much happier circumstances. Warm regards, The Management & Team BW Plus Pearl Addis
interesting ceremony, beautiful people, great great coffee
Dear Saraghods, Greetings from Best western plus pearl Addis! Thank you so much for your wonderful review! We're delighted that you enjoyed our coffee ceremony, the beautiful atmosphere, and, of course, the great coffee. It was a pleasure having you with us, and we hope to welcome you back again soon. Best regards, The managment
All very nice, very beautiful ok
Dear Rllop, Greetings from Best Western plus pearlAddis! Thank you so much for your kind words! We're delighted to hear that you enjoyed your experience with us and found everything beautiful and welcoming. Your appreciation means a lot to our team. We hope to have the pleasure of welcoming you back to our hotel and coffee experience again soon! Best regards, The Managment
Prime location in the heart of it all! Impeccably maintained hotel with top-notch customer service! Extremely trustworthy staff members.
Dear Aidah, Thank you for your wonderful review and for choosing Best Western Plus Pearl Addis. We are thrilled to hear that you had an excellent experience with us. It is especially rewarding to know that you appreciated our prime location, the cleanliness and maintenance of our hotel, and the high level of customer service provided by our team. Your kind words about our trustworthy staff mean a great deal to us. We take great pride in delivering genuine hospitality and creating a safe, welcoming environment for all our guests. Your recognition is the best encouragement for our team to continue providing exceptional service. Thank you once again for your thoughtful feedback. We truly appreciate your recommendation and look forward to welcoming you back to Best Western Plus Pearl Addis on your next visit to Addis Ababa. Warm regards, The Management Team Best Western Plus Pearl Addis
I had stayed in the hotel as part of my business visit to Addis Ababa in Decemeber 2025. The hotel is good and comfortable, and we had booked at USD 70 per night for single occupancy using Expedia. There are many Best Western nearby so ensure you book the correct one. The hotel is very near to airport and its 8-10 minutes drive and hotel provided a complimentary pick up. You need to inform the hotel in advance both for pick up and drop and they arrange a shuttle. The breakfast is fine though they don't have an expansive spread. They have a restaurant which faces the main street and you can enjoy your food there. They accept USD as currency for paryments. Ensure that before leavng Ethiopia you convert Ethiopian Birr to USD from a local Bank in the city as at airport no one will give you USD in exchange of Ethiopian Birr. They only convert USD to Ethiopian Birr and not the other way round.
Dear Sameer, Thank you for choosing Best Western Plus Pearl Addis during your business trip to Addis Ababa and for taking the time to share your feedback. We are delighted to know that you found our hotel comfortable and appreciated our convenient location close to the airport. We're also pleased that our complimentary airport shuttle service helped make your arrival and departure more convenient. Thank you for your comments about our breakfast and restaurant. We continuously look for ways to enhance our dining experience, and your feedback is greatly appreciated as we strive to offer an even wider variety of options for our guests. We also appreciate you highlighting the importance of selecting the correct Best Western property, as there are several in the area. We hope this information will be helpful to future travelers. It was a pleasure hosting you, and we look forward to welcoming you back to Best Western Plus Pearl Addis on your next visit to Addis Ababa. Warm regards, The Management Team Best Western Plus Pearl Addis
The traffic in Addis is at a frequent standstill, so the key is finding a hotel in the city that also wont give you a panic-attack trying to get to the airport on time. The Best Western Plus Pearl is a great choice. I stayed here twice, and really appreciated the location, value and helpful staff. On my first visit, I was given a very nice and modern room overlooking the city. Everything worked and the room had lots of amenities for the price. On return, I was given a much smaller room on the back side of the hotel with two tiny side windows and a big brick wall where the real window should have been. A bit claustrophobic. I returned to the front desk and they thoughtfully found another city-side room for me. The difference between these rooms are huge, so if you book a bargain room and the hotel is full, be prepared for the brick wall. The roundtrip hotel airport shuttle is fantastic and leaves frrequently. The shuttles at the airport have huge Best Western logos, so are easy to find. Send a What's app with your flight info and they will be waiting. The included breakfast buffet is great in the all-day restaurant, but I'd suggest walking two blocks to Yod Abyssinia for Ethiopian food and traditional music after 8pm.
Dear Genesandbloom,, Thank you for taking the time to share such a thoughtful and detailed review of your stays at Best Western Plus Pearl Addis. We are delighted to hear that you found our location to be an ideal balance between the city center and the airport, and that our airport shuttle service, breakfast buffet, and helpful staff contributed to a comfortable experience. It's especially rewarding to know that our team was able to promptly assist you in finding a room that better suited your preferences during your return visit. We also appreciate your honest feedback regarding the differences between our room categories. Your comments are valuable and help future guests better understand the available options. We always encourage guests to let us know if there is anything we can do to make their stay more comfortable, and we're pleased we could accommodate your request. Thank you as well for recommending Yod Abyssinia—it's a wonderful place to experience Ethiopia's rich cuisine and cultural performances. We truly appreciate your recommendation and look forward to welcoming you back to Best Western Plus Pearl Addis on your next visit to Addis Ababa. Warm regards, The Management Team Best Western Plus Pearl Addis
I had an excellent stay at Best Western Pearl in Addis Ababa. The customer service was truly outstanding—every staff member I interacted with was warm, attentive, and always ready to help. The room was spotless, comfortable, and well-maintained, making it easy to relax after a long day. I especially enjoyed the breakfast buffet, with several options that suited different preferences. Overall, a wonderful experience. I would definitely recommend this hotel to anyone visiting Addis Ababa and look forward to staying here again!
Dear Hailemariam, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay at Best Western Plus Pearl Addis. We are truly delighted to know that you had a memorable experience with us and that our team's hospitality and customer service made such a positive impression. Your kind words about our warm and attentive staff are sincerely appreciated and will be shared with the entire team as encouragement to continue delivering exceptional service. It is also wonderful to hear that you found your room spotless, comfortable, and relaxing, and that you enjoyed the variety offered at our breakfast buffet. Guest satisfaction is always our highest priority, and feedback like yours motivates us greatly. Thank you once again for your recommendation and support. It was a pleasure hosting you, and we look forward to welcoming you back to Addis Ababa for another enjoyable stay in the near future. Warm regards, Tsion Reservation and Guest Relations
I booked a stay here based on glowing recommendations from my colleagues, and I'm so glad I did. My daughter and I had a wonderful time. The entire hotel staff is incredibly humble, polite, and service-oriented—the management and ownership should be very proud of this team. It is rare to see a genuine smile on every single staff member these days, and it made our stay special. The hotel is clean and the location is perfect, even being within walking distance of the airport.
Dear Yodit, Thank you very much for your wonderful feedback and for choosing to stay with us based on your colleagues' recommendation. We are truly delighted to hear that you and your daughter had such a memorable and enjoyable experience with us. Your kind words about our team mean a great deal to us. We take great pride in providing warm, attentive, and genuine hospitality, and it is incredibly rewarding to know that the friendliness and dedication of our staff made your stay special. Your compliments will certainly be shared with the entire team, especially Yodit, as they will serve as a great motivation for all of us. We are also pleased to know that you appreciated our cleanliness and convenient location near the airport. Thank you once again for your thoughtful review and recommendation. It was a pleasure hosting you, and we look forward to welcoming you and your daughter back again soon. Warm regards, Tsion Reservation and Guest Relations
Best atmosphere and attention to details is great indeed!
Dear Sami, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We are truly pleased to learn that you enjoyed the quality service, the professional, hospitable, and accommodating attitude of our team. Your gratitude is much appreciated. Kind Regards The Management
The hotel was even better than I expected with a wonderful cafe and ambiance. The staff were so kind and the rooms were so tidy
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We appreciate your feedback about our international standard cuisine and pleasant service. We are thrilled to hear that our team was able to meet your dining options with their excellent service and warm hospitality during your stay. We look forward to welcoming you back in the future and will continue to strive to provide exceptional service and experiences. With Hospitality Regards, Best Western Plus Pearl Addis
Great experience. Staff were able to accommodate all my needs at a timely manner. This is my third time here. I will definitely come back again.
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We appreciate your feedback about our international standard cuisine and pleasant service. We are thrilled to hear that our team was able to meet your dining options with their excellent service and warm hospitality during your stay. We look forward to welcoming you back in the future and will continue to strive to provide exceptional service and experiences. With Hospitality Regards, Best Western Plus Pearl Addis
What a Fantastic staff. Rooms and hotel were great . Loved that hotel was close to airport and shuttle was provided for us. Stayed for multiple nights and really enjoyed every night.
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We appreciate your feedback about our international standard cuisine and pleasant service. We are thrilled to hear that our team was able to meet your dining options with their excellent service and warm hospitality during your stay. We look forward to welcoming you back in the future and will continue to strive to provide exceptional service and experiences. With Hospitality Regards, Best Western Plus Pearl Addis
My Stay at Best Western Pearl Addis My booking began with an honest and understandable mistake. On multiple booking platforms, the property is listed as “Best Western Plus Perl,” which can be misleading and confusing, as Best Western Plus and Best Western Pearl (Perl) are two separate hotels located very close to each other on the same street. After reviewing online comments, watching posted videos, and checking the surrounding area, I genuinely believed I had booked Best Western Plus. Upon arrival to check in, I realized that my reservation was actually for Best Western Pearl Addis, a nearby but different property. I then proceeded to the hotel, where ongoing road construction—part of the Addis corridor development—was actively taking place around the building. The steep steps leading to the hotel entrance and lobby were unexpected and initially challenging. At that point, I knew I had made a significant booking error; however, because my stay was prepaid for the full duration, I had no choice but to continue. The construction noise and surrounding conditions were not ideal, and my first impression—largely influenced by the misleading listing and my own misunderstanding—was disappointing. In addition, the hotel itself was undergoing repairs and maintenance. After I had already stayed for a week, renovations began on my floor without any advance notice. I later received a call from the reception desk informing me that I needed to move to a different floor. This was understandably frustrating, and I went to the reception desk to express my disappointment and concerns regarding the lack of prior communication. However, what followed completely changed my experience. Despite these challenges, my stay ultimately became genuinely enjoyable—and this was entirely due to the hotel's exceptional staff. From the reception team and porters to the warm and welcoming breakfast hosts, the level of service was consistently excellent. Every interaction was handled with professionalism, kindness, and genuine care. I would especially like to recognize Tsihon Admasu, whose professionalism truly stood out. Her calm approach, attention to detail, and commitment to going above and beyond for guests reflect the highest standards of hospitality. As someone with experience in the hospitality industry, I can confidently say that professionals like Tsihon are rare and invaluable. Hats off, Tsihon—you truly made my stay pleasant and memorable, despite the challenges. A. Haza
Dear Abdulkadir, Thank you for your recent stay with us and for providing us with this wonderful feedback about our facilities, reasonable price, our comfortable accommodation, and the convenience of our location. We truly appreciate your insight, which is invaluable to us for upgraded service. Thank you for your recognition and your wonderful reviews. We look forward to hosting you again. Hospitality Regards The Management
Best Western Plus Pearl Addis Ababa Ethiopia A comfortable hotel located near the international airport in Addis Ababa. The restaurant has a nice menu - we had the chicken parm. The dinner was excellent. We were traveling with a women who became quite ill. The hotel staff was fantastic getting her medical help. We would like to especially thank TG and her staff for getting the traveler to the hospital and securing her personal belongings. They really were terrific in an emergency situation. I we would certainly recommend this hotel.
Dear Valued Guest, Thanks for the rewarding and motivating review! Our team works hard to meet expectations like yours, and we're happy to hear that our staff made you feel at home , and you loved our service. Come back and see us soon. Cheers! Best Regards, Tsion Admasu
People really kind and always there to serve you, room is clean and made every day. The breakfast was nice aswell. I only can recommend
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased by your acknowledgment of our outstanding service. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Thank you for taking the time to share your valuable feedback. We look forward to many more visits from you. Sincerely The Management
Food and room were very nice. Staff very kind and available. Close to the airport with a shuttle service included. Would recommend for a short stay.
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your valuable feedback. We look forward to many more visits from you. Sincerely The Management
I love my stay here. Staff is very friendly. They fixed my internet problems. The chef is so good, being vegetarian he understands my needs and cook according to me needs. Rooms are clean and staff is really good in every department. Highly recommend 👌 👍
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
Lovely experience at the hotel From the moment I checked in till I checked out The staff was so amazing, the staff will show you places to buy things and even go with you for your own safety. They go the extra mile The food was also great I'm definitely visiting again !
Dear Valued Guest, On behalf of our entire team, we sincerely appreciate for choosing our hotel as your destination. It was our pleasure to host you, and we're glad to hear that your stay was pleasant. We truly value your kind words about our thoutfull and dedicated team willing to go extra mile for our guest's satisfaction. Sharing what you liked about your stay and any suggestions for improvement helps us create a better experience for you and future guests. Thank you for the recommendation; it means a lot. We look forward to many more of your visits. Sincerely, Best Western Plus Pearl Addis
Location is not bad, the room is spacious, the breakfast is different everyday so we liked it, so overall we enjoyed our stay.
Dear Yuta, On behalf of our entire team, we are truly grateful for your Loyalty and for choosing our hotel as your destination of choice. We're delighted to hear that everything was in order throughout your stay and that you had a pleasant experience. We are always thankful to have you as our guest, and we look forward to many more of your visits. With Hospitality Regards The Management
Always clean - great accommodations - good food - and good service! We always stay here when transiting in Addis Shuttle service 100% amazing!
Dear Mr. Nate, On behalf of our entire team, we are truly grateful for your Loyalty and for choosing our hotel as your destination of choice. We are always thankful to have you as our guest, and we look forward to many more of your visit. With Hospitality Regards The Management
The hotel deserves at best one and a half stars. The furniture is old, worn, and in need of maintenance. The closet door wouldn't lock, and the safe didn't work. I didn't try breakfast (even though my reservation included it), but the quality of the hotel didn't encourage me to try it. After I checked out, they gave me a receipt for the payment and closed the account. After about two hours, they called me and said I hadn't paid the room bill. After I explained that they had given me a receipt for the payment, they were embarrassed and said, "We're sorry."
Dear Manafa, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us, and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,
Beautiful service, food was great and customer experience top notch. Loved it❤️ if you ever are in Addis for business or pleasure, definitely a go to
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased by your acknowledgment of our outstanding service. We are grateful that you were happy with your stay with the help of our dedicated team. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
Very good hotel and staff are open and more friendly. Break fast is fabulous. Rooms ar clean it is near the town and centre and airport.
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased by your acknowledgment of our outstanding service. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
The staff was friendly. They provided free airport pickup and drop off. The rooms were very clean and nice with all the standard amenities. The breakfast buffet was very nice with a lot of options.
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
We had a great time at Best Western Plus Pearl in Addis. Rooms are clean and comfortable, staff are very helpful, and the location is convenient. Good choice if you want a reliable hotel in the city, definitely recommend!
Dear Valued Guest, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased by your acknowledgment of our outstanding service. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our services and facilities Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
شكرا ع حسن الضيافه ننصح بهم وحسن معاملتهم 👍👍👍👍👍👍👍 👍👍👍👍👍👍 👍👍👍👍👍👍👍 👍 Thank you for the hospitality. We recommend them and their good treatment.
Dear Valued Guest, Thank you for your recent stay with us and your wonderful feedback on our hotel. Our guests are our priority, and we are grateful to hear that you enjoyed the hospitality of our team and had a pleasant experience. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
Very good service very good value for money. The location is perfect close to the airport free and effective shuttle service I came on a business trip the staff was super helpful knowledgeable and reliable I can mention especially Biruktawit and few more I don't remember the names. The coffee shop is clean tasty and inviting to work from. My room was a bit noise from outside music at night but not dramatic. I did not take the full breakfast but it looked inviting to try. I will return there next time I'm in Addis's
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We appreciate your feedback about our convenient location and the effective shuttle service, reasonable prices, meeting the budget of our guests, accommodating, willing, and kind reception. We truly appreciate your encouragement. Our sincere apology for the disturbance. Thank you, and we look forward to welcoming you back in the future. And we will continue to strive to provide exceptional service and experiences. Kind Regards The Management
Totally amazing staff and service. We extended an extra day due this outstanding service. The breakfast was delicious and offered a great variety that served every palate. I'll completely recommend this hotel for anyone coming to Addis. Great location and cleanliness is unmatched. From reception, breakfast staff, housekeeping, and doorman everyone exceeded my expectations. Thanks again for a superb service.
Dear Truwork, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased by your acknowledgment of our outstanding service. We are grateful that you were happy with your stay with the help of our dedicated team.. We appreciate your positive feedback and appreciation of our reach buffet breakfast, the convenience of our location, and the hygienic rooms that our housekeeping team works hard to deliver unmatched accommodations. Nothing gives us more satisfaction than knowing that you were pleased during your time with us. We will be grateful for the recommendation. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
Had a great time at the Best Western in Addis. Hotel was clean. Food was good. Service was great. Highly recommend coming here.
Dear Mr. Amatamoros, Thank you for your recent stay with us and for keeping your promise to provide us with this wonderful feedback about our hotel. We are grateful that you enjoyed the hospitality of our staff. We appreciate your recommendation. It was our pleasure to serve you. We thank you for your appreciation of our variety of cuisines and accommodations. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. Hospitality Regards The Management
This is a great hotel choice in Addis Ababa. It is very conveniently located nearby the Bole Airport. The shuttle service is reliable. The staff is very courteous, accommodating, and has a lot of experience hosting conferences. The variety of food options cater to different dietary needs. The overall service is excellent.
Dear Marcia, Best Western Plus Pearl Addis would like to thank you for your prestigious feedback about your recent stay with us. We hope to welcome you back soon for another enjoyable visit! Kind regards The Management Best Western Plus Pearl Addis
Convenient location, excellent service, clean rooms, clean bathrooms, committed staff and great coffee too! Highly recommended
Dear Valued Guest, On behalf of our entire team, thank you for your wonderful feedback. We truly appreciate your encouragement of our committed and support staff, convenient location, excellent service, clean accommodations and bathrooms, cheerful atmosphere, and comfort. Nothing gives us more joy than comprehending comfortable stay. We are grateful for your compliments and recommendation, and we hope to welcome you back soon for another enjoyable visit! Sincerely The Management
Great place to stay! The breakfast service is full of food options, including vegetarian options. The outside noise doesn't bother at all and the bed is great
Dear Sebasti, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are grateful that you were happy with your stay. We appreciate your positive feedback and appreciation of our reach buffet breakfast, which caters to vegetarians. Nothing gives us more satisfaction than knowing that you were pleased during your time with us. Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
One thing I always enjoy about Best Western Plus Pearl is how close it is to the airport, meaning I can never be late for my flight. The staff are very welcoming and friendly, and I like how the room I stay is always clean and the bed very comfortable.
Dear Mr. Pascal, On behalf of our team, we would like to thank you for continuing to stay with us, for your esteemed feedback. Thank you for acknowledging our convenient location. We appreciate your positive feedback and appreciation of our friendly and welcoming staff. Our team always strives hard to ensure guest satisfaction beyond expectations. It gives us great encouragement to get positive feedback from you. We likewise relish your feedback about our hygiene and comfortable accommodations Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
Very nice clean stay with very helpful and supporting staff ….. I recommend a good stay here Very near to airport and service for shuttle is very prompt to reach either day or night
Dear Sandy, Best Western Plus Pearl Addis, thank you for your wonderful rating and for choosing to stay with us. We truly appreciate your encouragement of our team's willingness, support, and helpfulness. We appreciate your feedback about our clean and comfortable accommodations. We are thrilled to hear that our airport shuttle provides prompt service. We look forward to welcoming you back in the future, and we will continue to strive to provide exceptional service and experiences. Kind Regards Tsion Reservation & Guest Relations
Great to come back to my home in Ethiopia, been coming here many years and the team always make me feel most welcome, looking forward to returning as I have done for many years, great service, food and rooms, special phrase to the team Habtamu T, Habtamu S speaks amazing Spanish, Tizita, Beleste, Semert, Ashu
Dear Brian H, On behalf of BW team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased that we made your stay memorable and that you had a pleasant stay. Thank you for taking the time to share your prestigious feedback. We appreciate your positive feedback and appreciation of our hospitable staff, cuisine, and proven excellent services. We'll pass your gratitude to our team. It gives us great encouragement to get positive feedback from you. Thank you for the recommendation, and we look forward to many more of your visits. Sincerely The Management
I always enjoy staying at this hotel. I highly recommend it to anyone looking for an unforgettable stay in Addis Ababa. The hotel is very clean, the staff are hospitable and the management are customer oriented. They assist with you kindly, professionally and beyond expectations.
Dear Valued Guest, Thank you for taking the time to share your wonderful feedback with us. We appreciate your feedback about our establishment and the services provided to exceed your expectations. We are grateful to hear that you always had a pleasant stay, and we appreciate your recommendation. Our hotel is well-known for attention to detail and the warm hospitality that our team is always dedicated to achieving. We are thrilled to hear that you had a memorable stay. We look forward to welcoming you back in the future, and we will continue to strive to provide exceptional service and experiences. Warm regards, The Management
The deluxe rooms are much better than the ordinary rooms. Otherwise Rumit is tidy and clean could do with a bit of modernising. The staff are very helpful and are always smiling and cannot do enough for you. Location is Central and the facilities are fine for a business traveller
Dear Neil K, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are grateful that you were happy with our Deluxe rooms. We appreciate your positive feedback and appreciation of our hospitable staff, our well-equipped and hygienic facilities, and our central location. Nothing gives us more satisfaction than knowing that you were pleased during your time with us. Our team always strives hard to ensure guest satisfaction beyond expectations. We'll pass your message to them. It gives us great encouragement to get positive feedback from you. We also appreciate your feedback about the renovation you recommended, and we will pass the feedback to our responsible team Thank you for taking the time to share your prestigious feedback, and we look forward to many more of your visits. Sincerely The Management
My stay was amazing. The staff very friendly and caring. The food is the best 👌👌👌. I'll definitely be coming back. The rooms and seevices here leave you feeling special. I recommend this place whole heartedly. It is also very near to airport making it easily accessible
Dear Cecilia, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased that we made your stay memorable and that you had a pleasant stay. Thank you for taking the time to share your prestigious feedback. We appreciate your positive feedback and appreciation of our hospitable staff, facilities, and the convenience of our location to and from the airport, and that it was easily accessible for your needs. We are grateful that we made you feel special. Nothing gives us more satisfaction than knowing that you were comfortable and happy during your time with us. Our team always strives hard to ensure guest satisfaction beyond expectations. We'll pass your message to them. It gives us great encouragement to get positive feedback from you. Thank you for the recommendation, and we look forward to many more of your visits. Sincerely The Management
Clean rooms, pleasant bedding, friendly staff. Reasonable restaurant pricing and quality of food. Beef medallions for me are a staple. The traditional food for breakfast is not to my taste but may be good for adventurous eaters. Good value for solo travel.
Dear Excursion, Best Western Plus Pearl Addis, thank you for your wonderful feedback and for choosing our hotel as your destination. Our guests' expectations are our priority to excel in our services, to have a pleasant experience, and we are grateful to hear that we achieved in serving you to the best of our ability. We appreciate your acknowledgement of our complimentary airport transfers, our hospitable and friendly staff. Thank you for your feedback regarding our humble and welcoming staff and our clean and comfortable accommodations. We are delighted to hear that you enjoyed our restaurant cuisine, and that you find it to be reasonably priced, and grateful to receive your compliments and appreciation. Thank you for taking the time to share your prestigious feedback. We look forward to many more of your visits. Sincerely The Management
Cozy place in Addis Ababa. Great food and ambience, clean and safe. Ask for Yabsera, he will delight you with him impeccable customer service. The food is awesome... The wine selection is nice from both local winery and international selection. We had fun and I highly recommend
Dear Trek, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased that we made your stay memorable and that you had a pleasant stay. Thank you for taking the time to share your prestigious feedback. We appreciate your positive feedback and appreciation of our hospitable staff, cuisine, selection of our Export standard wines, and the comfortable accommodations. Nothing gives us more satisfaction than knowing that you were pleased during your time with us. Our team always strives hard to ensure guest satisfaction beyond expectations. We'll pass your message to them. It gives us great encouragement to get positive feedback from you. Thank you for the recommendation, and we look forward to many more of your visits. Sincerely The Management
very nice hotel in a very convenient location. the staff is super friendly and made us feel very welcomed. rooms are clean and comfortable. the breakfast buffet is very complete. i'm very happy with my choice and would stay here again when in ADD
Dear Valeria, Best Western Plus Pearl Addis, thank you for your wonderful feedback and for choosing our hotel as your destination. Our guests' expectations are our priority to excel in our services, for our Guests to have a memorable experience, and we are grateful to hear that we achieved in serving you to the best of our ability. We appreciate your acknowledgement of our convenient location. Thank you for your feedback regarding our humble and welcoming staff. We are delighted to hear that you enjoyed our comfortable accommodations and the variety of our free breakfast buffet. It would be our pleasure to welcome you back and provide you with an even more seamless and enjoyable stay. With Hospitality Regards The Management
I stayed here a couple of times with a group of 7 people during our Ethiopia trip. The hotel has comfy rooms, good restaurant and excellent customer service. Check-in, airport transfers etc all worked seamlessly and very professionally. 5 minutes from the airport - great location for short transit stays. Highly recommended!
Dear Mr. Pawel, It is with great pleasure that we say thank you so much for choosing us as your primary preference to host your team with us. On behalf of our team, we would like to send our gratitude for your prestigious feedback on your overall experience, and we take pride in our commitment to guest satisfaction and exceeding their expectation, especially when our effort is acknowledged, and we're overjoyed to receive your compliments and appreciation. It's wonderful to know that you found our hotel to have clean and comfortable accommodations conveniently located near the airport, with professional services from our team. We are so delighted that you enjoyed your stay with us, and our teams have exceeded your expectations. You are always welcome to stay with us and experience the level of excellence we can provide. Sincerely The Management
Professional. Good quality. Excellent service. Highly qualified personnel. Good of International standard. Very clean. Room is silent. Elevator is very fast. Facilities are ample. Location is perfectly near the airport. All in all, an excellent stay.
Dear Douglas M, On behalf of our team, we would like to thank you for your esteemed feedback and for choosing to stay with us. We are pleased that we made your stay memorable and that you had a pleasant stay. Thank you for taking the time to share your prestigious feedback. We appreciate your positive feedback and appreciation of our hospitable staff, facilities, and the convenience of our location to and from the airport. Nothing gives us more satisfaction than knowing that you were comfortable and happy during your time with us. Our team always strives hard to ensure guest satisfaction beyond expectations. We'll pass your message to them. It gives us great encouragement to get positive feedback from you. We look forward to many more of your visits. Sincerely The Management
Stayed for 1 night. Very humble staffs. Enjoyed my stay. Room service breakfast was excellent. Clean rooms, nice bathroom and beautifully decorated rooms. Inhouse shops with nice and affordable products, exactly what I was looking for. Highly recommended this place.
Dear Seumberk, Thank you for your wonderful feedback and for choosing our hotel as your preferred destination. Thanks for taking the time to share your encouraging feedback. Our guests are our priority. We take pride in giving outstanding service to every guest, and we're delighted to receive your compliments and appreciation for our team. Your insights are invaluable to us as they help enhance our services. Thank you for taking the time to share your prestigious opinion, we appreciate your positive and important message, and it will enable us to do better for our valued guests. We look forward to many more of your visits. Sincerely The Management
The room and availability of basic and important services were very good. The timely provision of service when called for was good, I also liked how I was handled as a customer, it was done with quick action, I got picked at the airport and I was also dropped when I was going back.
Dear Benedicto, Thank you for your wonderful feedback and for choosing our hotel as your preferred destination. We truly appreciate your acknowledgment of our staff's prompt communication. Our staff is our asset and does everything they can to exceed guests' expectations, and we are glad that we were able to accomplish those needs and expectations. Thank you for appreciating our free airport pick-up and drop-off services. We are grateful for your insight into our prompt services. Thank you for taking the time to give us your feedback. We look forward to welcoming you in the future. Sincerely The Management
Clean, high Standard. Nothing to complain. Nice staff, good Restaurant. Location very good as well. ……………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………..
Dear Ji-Yoon, On behalf of our entire team, we are truly grateful for your Loyalty and for choosing our hotel continuously as your destination. Our Location, the staff's hospitality, and the variety of cuisine are some of the things we are proud of and we are grateful for your appreciation of our facility and our services. We look forward to hosting you in the future. With Hospitality Regards The Management
Good hotel with excellent service, a convenient location just 5 minutes to the airport and 15-20 to the downtown. Great value for money. I stayed there for over a week and had no issues, except for one—one of the two elevators was not working. The breakfasts were good.
Dear Ruslana, On behalf of our entire team, we would like to thank you for your wonderful feedback and for choosing our hotel as your destination. Our guests' expectations are our priority to excel in our services, for our Guests to have a memorable experience, and we are grateful to hear that we achieved in serving you to the best of our ability. We appreciate your acknowledgement of our convenient location. Thank you for your feedback regarding our elevators, unfortunately, from our various elevators, one of which was not safe to be used at the time of your stay, and for the safety of our guests, we closed it for maintenance to minimize any incidents which is not a common occurrence and is resolved immediately. We are grateful to hear that you have been served with exceptional services. We look forward to hosting you in the future. With Hospitality Regards The Management
I was fortune enough to have my stay in this hotel. Staff was super amazing and kind. Big plus was everyone speaks English very well which made communication super easy. Room was super nice and clean. They were always there to help you and sort any problems for you. Food was super amazing as well. They have a very nice Restaurant and cafe place as well and server awesome food. They also provide complementary shuttle service and if you want roam around the city they also take of it by providing a safe taxi or Uber. Prices are very reasonable too considering the services and facilities they provide. If I ever plan to come back to Ethiopia, I would defensively prefer to stay in this hotel once again.
Dear Zeeshan, On behalf of our entire team, we would like to thank you for your wonderful feedback and for choosing our hotel as your destination. Excellence is everything we look for our Guests to experience a hospitable and comfortable environment, and we are grateful to hear that we achieved in serving you to the best possible. Our Location, the staff's hospitality, our free airport shuttle service and the variety of cuisine are some of the things we are proud of, and we are grateful for your appreciation of our facility and our services. We look forward to hosting you in the future. With Hospitality Regards The Management
The stay was excellent. The hotel is very conveniently located, close to the airport, but also easy to access the city center. Rooms are cosy, the staff is very helpful. The amenities are very good. Also the conference room upstairs. Generally stable internet and electricity. The breakfast buffet is rich and also offers Ethiopian traditional coffee on request. All in all, I had a very good stay.
Dear Michaela P, Thank you for your recent stay with us and your valuable and wonderful feedback on our hotel. We are glad to hear that you enjoyed our facilities, and service and that you had a pleasant stay. Our breakfast buffet is our signature prepared based on the recommendation of our guests. It was our pleasure to serve you, and we are delighted that our team made you feel comfortable. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
It was s short stay … the rooms looked a bit aged. But staff had been brilliant. Very good location. Price is reasonable. Chain hotels have a bad name sometimes but at least you know what you are getting in terms of the setup. But I must emphasise the service…. It's A*
Dear Dave P, Thank you for your recent stay with us and your valuable and wonderful feedback on our hotel. We are glad to hear that you enjoyed our service and that you had a pleasant stay. It was our pleasure to serve you, and we are delighted that our team made you feel comfortable. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
One of the best and greatest stay with nice welcoming and skilled staff. Would recommend to all my business partners when staying in Addis Ababa, Ethiopia. Thanks to Betty and Wendi for their amazing service during my last stay. Thanks y'all.
Dear Samatar, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are grateful to hear that you enjoyed the hospitality of our team and had a pleasant experience. Thank you for taking the time to give us your feedback. and for your recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Really enjoyed our stay here. Breakfast was really good! The service was the best! The receptionist at the front desk (Kalkidan) was the sweetest ❤️❤️❤️ There were some miner complication related to payment in Dollar vs Birr and we felt like she proposed several alternatives till we came up with a viable solution.
Dear Valued Guest, Thank you for your recent stay with us and your wonderful feedback on our hotel. Our guests are our priority, we are grateful to hear that you enjoyed our buffet breakfast, and the hospitality of our team and had a pleasant experience. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
The most important point I can make about my amazing stay is the support I received from the Sales Manager Ms. Lídet. She insured that my experience was special from the curb to my to the dining to my room. She is an exemplary leader and I commend her and her team for outstanding service for my almost 1 week stay.
I have stayed here twice for my overnight layovers:) Great breakfast and convenient airport shuttle. My flight arrived very early in the morning so they let me check in early and have same day breakfast for an extra $35. Friendly staff and helpful with questions.
Dear Lalalainey, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are delighted you enjoyed our accommodation and amenities and had a pleasant stay. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
All was good, very friendly staff, very helpful full . Perfect for the airport with the shuttle service. I would be happy to stay again any time. Ghggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggggg
Dear Valued Guest, Thank you for your recent stay with us and for your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our accommodations, cuisine, and our staff's hospitality. Our proximity to and from the airport is our pride, and we are glad to hear that it was convenient for you. Thank you for the recommendation and for taking the time to give us your feedback. We also look forward to hosting you again. With Hospitality Regards The Management
Good experience with airport transfer included which Is always nice. Very close to the airport as well. Food is nice and staff are very hospitable. The bed in the room was extremely comfortable and spacious. Would recommend for those on a quick trip
Dear Thomas, Thank you for your recent stay with us and for giving us this wonderful feedback on our hotel. We are grateful that you had a pleasant stay. We look forward to hosting you again. With Hospitality Regards The Management
Excellent customer service, clean bedrooms, healthy breakfast meals, and very close to the airport and shops. I have stayed at this place for a few times in the last two years and they continued making their guests feel comfortable. I highly recommend it.
Dear Stephen, Thank you for your loyalty and for giving us this wonderful feedback on our hotel. We are grateful you enjoyed our hospitality, services, and facilities. Thank you for your recommendation and feedback. We look forward to hosting you again. With Hospitality Regards The Management
The meals were so diverse and customized I have ever seen but never tasted. The ingera for example.the concierge were helpful and handy. The airport pick and drop was excellent. The drivers are great and professionals. I had a visa issuance delay at the airport and the hotel assisted to get this sorted out. The wi Fi is top in connectivity. The hotel is ... Perhaps a walking distance from the airport. 5 mins drive anyways.
Dear Honey S, Thank you for your recent stay with us and for giving us this wonderful feedback on our hotel. We are grateful you enjoyed our hospitality, services, and facilities. Thank you for your feedback about our facilities. We look forward to hosting you again. With Hospitality Regards The Management
Great ambience. Great cleanliness. Great staff. Wonderful variety of food. The only thing I would recommend they attend to is the gym. The treadmills in the gym are past their best before date. I was also not a fan of the almost frozen fruit at breakfast.
Dear Valued Guest, Thank you for your recent stay with us and for giving us this wonderful feedback on our hotel. We are grateful you enjoyed our hospitality and facilities. Thank you for your feedback about our facilities. We look forward to hosting you again. With Hospitality Regards The Management
The place is chill and the service is amazing. I would recommend for a romantic get away. Also best place for Transit due to its approximity to the Airport. The rooms are spacious and every thing in them.is modern. Another reason for the long positive review would be how much of an effort was put to conform to Iso standards. Imagine lebbeling the sockets according to voltage. Just pure Awesomeness.
Dear Mr. Godmark, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are pleased you had a delightful stay and enjoyed our facilities and hospitality. Thank you for taking the time to appreciate our standards. Our proximity to and from the airport is our pride, and we are glad to hear that it was convenient for you. Thank you again for the recommendation and for taking the time to give us your feedback. We look forward to hosting you again and again. With Hospitality Regards The Management
Room service great and bed awesome, nothing to say more, I stayed only 1 night. But it was good. I recommend to go there, best western never lie, if you got a transit or plan to go to Ethiopia, the hotel got a good location, free shuttle from the airport
Dear Sash G, Thank you for your recent stay with us and for your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our facilities and staff's hospitality. Our proximity to and from the airport is our pride, and we are glad to hear that it was convenient for you. Thank you for the recommendation and for taking the time to give us your feedback. We look forward to hosting you again and again. With Hospitality Regards The Management
Absolutely great experience at the hotel, great view from the room's balcony if you choose front rooms. Amazing breakfast buffet Transport from/to the airport There is a bar, restaurant 24 hrs Amazing staff, very friendly and ready to help Highly recommended
Dear Sinfelipe, Thank you for your recent stay with us and for your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our accommodations, cuisine, and our staff's hospitality. Our proximity to and from the airport is our pride, and we are glad to hear that it was convenient for you. We are grateful to hear that you had a great experience. Thank you for the recommendation and for taking the time to give us your feedback. We look forward to hosting you again and again. With Hospitality Regards The Management
Amazing experience, very comfortable room, tasty breakfast, very convenient location, the staff was very helpful with everything. I definitely recommend Best Western Pearl Hotel in Bole, Addis Ababa. I will come back for sure as soon as possible
Dear Tania, Thank you for your recent stay with us and for your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our accommodations, cuisine, and our staff's hospitality. Our proximity to and from the airport is our pride, and we are glad to hear that it was convenient for you. Thank you for the recommendation and for taking the time to give us your feedback. We look forward to hosting you again and again. With Hospitality Regards The Management
The room are warm and cozy. Good connectivity, friendly staff, the meals were awesome in the cafeteria including the breakfast. For sure it's a place to stay again and again. The location convenient especially if you are catching a morning flight is such. Thumbs up!
Dear Valued Guest, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our accommodations, cuisine, and our staff's hospitality. Our proximity to and from the airport is our pride and we are glad to hear that it was convenient for you Thank you for the valuable suggestion and for taking the time to give us your feedback. We look forward to hosting you again and again. With Hospitality Regards The Management
I stayed here for one night, but I made more use of this hotel than that implies. I arrived on a morning domestic flight and came to the hotel. After dining out for lunch nearby, I returned to the hotel but started to experience traveler's illness, so I spent the afternoon and night in bed, getting up early in the morning. For such an event, it was surely a blessing to have such a comfortable hotel. As I was better in the morning, I had a very good early morning breakfast and made it to the airport on the hotel's shuttle in less than ten minutes. Fundamentally, I cannot fault Pearl Addis on a single thing. It was first-rate, as far as I am concerned.
Dear Tommy, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are happy you had a great stay and experience. Thank you for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
The customer service was excellent The rooms are very clean The conference services were also good Kindly ensure you have dollar change to facilitate payments The rooms are cold but they provided heaters Local variety of food was available
Dear Manei N, Thank you for your recent stay with us and your wonderful feedback on our hotel. We are happy you had a great stay and enjoyed our staff's hospitality, accommodations, and facilities. Thank you for the valuable suggestion and for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
I recently stayed at this hotel and can not recommend it highly enough . The staff went above and beyond to accomo My stay . Best location , cozy rooms with nice balcony. It's in the heart of the city and there are many nice restaurants near by including the Indian restaurant inside the hotel ! I'd recommend all to check out this hotel .
Dear Dereje, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are happy to hear that you had a great stay and enjoyed our accommodation, and our restaurant's variety of cuisines. Our team is one of the things we are proud of and we are glad to hear that you enjoyed the hospitality of our staff and that you had a pleasant stay. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
I had a great stay at the Best Western Plus Pearl Addis! Upon arriving late at night, the shuttle was ready and picked us up right away. The hotel is conveniently a few minutes from the airport. The room was clean was comfortable. Even though we arrived late at night around 11pm, the restaurant was still open to serve us dinner which was super appreciated. Front desk service was exceptional. Highly recommend!
Dear Tom, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are happy to hear that you had a great stay and that you enjoyed our airport pick-up. We are grateful that you enjoyed the hospitality of our staff, the proximity of our location to the airport, and that you had a pleasant stay. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Friendly staff and management who helped me with everything I needed. Airport shuttle to and from the Airport free of charge was also included. The location is part of the most modernized part of the city. Will definitely come back when in Addis Ababa.
Excellent hotel, very kind staff. Shout out to Kalkidan at the reception desk who was the best! Location is very good, with restaurants around, very close to the airport and with free shuttle there and back. If I come back to Addis, will definitely stay here again.
Dear Guilherme, Thank you for your recent stay and wonderful feedback on our hotel. The proximity of our location to and from the airport is one of the things we are proud of. We are grateful that you enjoyed the hospitality of our staff, free airport shuttle, and our facilities. Thank you again for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
Conveniently located close to Bole International Airport, Very friendly staff, great food, beds are very comfortable and rooms are super clean. Emergency exits well marked with no obstructions. The traditional coffee is one to look forward to.
Dear Sidney, Thank you for your recent stay and wonderful feedback on our hotel. The proximity of our location to and from the airport is one of the things we are proud of. We are grateful that you enjoyed the hospitality of our staff and that they responded to your needs. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Amazing place and service friendly staff and well located area Price is reasonable and the food is good. The staff helped me with all my request and made my stay pleasant and comfortable I wont definitely recommend and also come back myself in the future
Dear Valued Guest, Thank you for your recent stay and for giving us wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff and that they responded to your needs. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Great house keeping specially Bizuayehu, all was great with hospitality and service which made my stay comfortable and enjoyable. The hotel has its own special location and wonderfully situated. Thank you for the birthday wishes and for the hospitality
Dear Mr. James, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff, the proximity of our location to the airport, and that you had a pleasant stay. We are happy to hear that you enjoyed your Birthday celebration and are delighted that our team made you feel comfortable. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Close to the airport, airport shuttle worked out perfectly, friendly stuff, good breakfast, Cafes, Bars and restaurants in the near surroundings. All in all really recommendable, especially for short stays as you're close to the center
Dear Mr. Tim, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff, the proximity of our location to the airport, and that you had a pleasant stay. Our breakfast is prepared based on the recommendations of our guests and we are glad that you liked it. It was our pleasure to serve you, and we are delighted that our team made you feel comfortable. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Very enjoyable stay. Clean, comfortable and convenient. Very well located in Bole near the airport and easy access to all main attractions. Extremely friendly staff and all the amenities you need. Thank you very much for a very pleasant stay.
Dear Jeremy, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are grateful that you enjoyed your stay, the hospitality of our staff, accommodations, and our location, and are happy to hear that you had a pleasant stay. It was our pleasure to serve you, and we are delighted that our team made you feel comfortable. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
I come to Addis frequently, it is the first time to stay in Best Western Pearl, It was the really the best compared to the other hotels I stayed in. Well furnished and clean rooms, good restaurant, pleasant and helpful staff, specially at the reception, Thanks to Kalkidan and Wende
Dear Murtada, Thank you for your recent stay with us and for keeping your promise to give us wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff, accommodations, and services and are happy to hear that you had a pleasant stay. We are grateful to hear that you had a better experience than your previous accommodation stays. It was our pleasure to serve you, and we are delighted that our team made you feel comfortable. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
I stayed here for a week on business. I would highly recommend this hotel. It's just a short trip from Bole International Airport and there's a free shuttle service. The staff are so helpful, friendly and humble. The food is delightful too! It was a privilege to be honoured with the traditional coffee ceremony after our workshop - it meant such a lot! Many thanks - I look forward to visiting again!
Adequate amenities, friendly staff, very convenient location. The hotel provides shuttle bus to pick you up from the airport. As of location, there are many nice restaurants around (Ethiopian or non-Ethiopian) and nice coffee shops. Most importantly, the price is decent and has been at the same level for a few years. Would recommend for sure.
Dear Qihang Wu, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review. We are grateful that you enjoyed the hospitality of our staff. The proximity of our location to the airport with a minimum distance is our pride and our free airport transfer is one of the things we are proud of. Thank you for your loyalty and the recommendation it was our pleasure to have served you. Thank you for reaching out and taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest and we look forward to welcoming you back soon. Kind Regards The Management
We arrived at the hotel around 3:00, very tired and waited almost 2 hours for our room. My sister got her room right away. We had booked the most expensive suite as it was our last night in Ethiopia after a month visiting here. The manager and clerk parked us in the bar and kept saying 15 more minutes. Over an hour in, the manager offered us a free drink for waiting. So, at almost 5:00 our room was finally ready. A nice suite, with large balcony and beautiful view. Then the knocks kept coming demanding we pay for our drinks the manager had promised. They demanded $37.00 for them. We asked to be refunded our room or call the police. They settled for $25.00. No compensation for our room delay even though checkout is 1:00 and they didn't have our room ready. There are 2 Best Westerns Plus in Addis. The other (which we also stayed at) is much nicer,modern and efficient. Choose it.
Dear Shirley, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, Thank You for reaching out and providing constructive feedback about our services. We truly apologize for not meeting your expectations and for the misunderstanding, It was never our intention to disrespect anyone let alone our guests. Everyone at Best Western Plus Pearl including the owner respects guests with utmost dignity. We truly hope you will visit us again to make amends. We are truly sorry and assure you that nothing similar will happen. Until then, please accept our sincerest apologies on behalf of everyone on the team. We hope you give us a second chance to welcome you back soon. Kind Regards The Management
I'm very happy with the hotel's excellent hospitality! I will recommend this hotel to everyone coming to Addis! This hotel staff is very friendly and helpful. I plan to stay here in the future whenever I get back to Addis Ababa. Best Western Plus Pearl is a very nice hotel where you get your money's worth!
Dear Valued Guest, Thank you for your recent stay with us and for keeping your promise to give us this wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff. We appreciate your recommendation. It was our pleasure to serve you and we are delighted that our team made you feel comfortable. We thank you for your appreciation of our variety of cuisines and accommodations. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
Very nice staff and great service. The food at the restaurant was great too. It is also close to the airport and so you don't have to worry abiut getting to the airport late. I recommend it for any person visiting Ethiopia and especially Addis .
Dear Erimui, Thank you for your recent stay with us and for keeping your promise to give us this wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff. Our Cuisine dishes are our signature, prepared based on the requests of our guests and we are happy to hear that you have enjoyed them. It was our pleasure to serve you and we are delighted that our team made you feel comfortable. We thank you for your appreciation of our variety of cuisines and accommodations. Thank you again for taking the time to give us your feedback and for the recommendation. We look forward to hosting you again. With Hospitality Regards The Management
After a hectic time at the airport, the hotel provided me with the calm and soothing peace I much needed. It's a quiet, very central hotel with supporting and caring staff. The food is diverse, but their cakes and fresh juice stole my heart. The rooms are clean, spacious and comfy. Recommended
Dear Daneesha, Thank you for your recent stay with us and for keeping your promise to give us this wonderful feedback on our hotel. We are grateful that you enjoyed the hospitality of our staff. It was our pleasure to serve you and we are happy that our team made you feel comfortable. We thank you for your appreciation of our variety of cuisines and accommodations. Thank you again for taking the time to give us your feedback. We look forward to hosting you again. With Hospitality Regards The Management
Very good location 5 minutes from airport. room is very clean. People are very nice. I forgot my own shampoo and conditioner and body wash at the room on 8/14 morning. My friend will me called and ask keep them when I return. Thank you to keep them for me. When we left for the morning back to the United States, breakfast was prepared for us at 4 o'clock. We thought it was just simple food, but we didn't expect that they prepared a lot according to the standard, including hot food, cold food, fruit and coffee. Our hearts are touched.
Dear Hannah, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for the heartfelt and kind words and for providing us with this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. We are very pleased to hear such recognition from our guests, We are grateful to hear that you enjoyed the hospitality of our friendly and supportive staff. Thank you again for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
The location of the hotel is excellent, conveniently situated near the airport and a popular tourist town, making it busy and lively both day and night. The staff is very supportive and accommodating, which enhances the overall experience. However, the rooms are a bit congested and could benefit from more space or the addition of balcony rooms. Overall, a good stay, but more spacious rooms would make it even better.
Dear Umar, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. We are grateful for the suggestion and that you enjoyed your stay. Our staff, accommodations, and location are some of the things we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our friendly and supportive staff. Thank you again for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
Loved my stay at this hotel. The rooms are very comfortable-spacious, clean and modern and the bed was super cozy. The staff were responsive and helpful and the breakfast buffet was really nice. One of the best hotels I have stayed in while in Addis. Definitely recommend.
Dear Hellen, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. We are grateful for the recommendation and that you loved your stay. Our staff, accommodations, and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. Thank you again for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
Great shuttle service hospitable and wonderful staff at the front desk especially Tigist, amusing breakfast, everyone is ready to support with my request ever time in Best Western plus Pearl Addis, I feel home and comfortable, great Ethiopian traditional coffee at the lobby,
Dear Loza, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our staff, accommodations, and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
The hotel and staff were great. The breakfast spread was good. The food is okay, not great. The massage was very nice - try if possible. The area around is quite congested and can be dark at night. The major construction happening in the city complicates things further. One very good feature of the hotel is the airport pickup and dropoff, which is convenient. We had some trouble finding the driver at the hotel so make sure you can call him.
The management is good the reception manager tigist so and the waiter Nahom is have good room service and house keeping department it's so good and the bell boy and cheif tatsty breakfast is good and there is a lot of call staff are friendly and
Dear Abdillahi, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our staff, accommodations, and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
Big thanks for Lidet , Biza and Feraol. Overlooking the beautiful city of Addis Ababa, the Best Western Plus Pearl Addis is perfectly located just 3 km from Bole International Airport and a short walk from Bole Medhanialem Cathedral. With 76 comfortable rooms, rain showers, upgraded amenities, and high-speed internet, it's an excellent choice for luxury and first-rate service. The staff's friendly and professional service adds to the serene atmosphere, ensuring a tranquil stay.
Dear Feras , Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our guests are our priorities, and our free airport shuttle service with a minimum distance is our Pride. Our staff, accommodations, and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
A really lovely hotel in the centre of Addis Ababa. The hotel and their staff made our stay extremely easy and hassle-free. They organised everything for us, from start to finish. Their airport shuttle service is super easy and convenient and the food in the hotel's restaurant is incredibly tasty. The rooms are spacious and clean, with extremely comfortable beds. Big thank you to Rediet for enhancing our experience and for welcoming us to Ethiopia.
Dear Valued Guest, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our guests are our priorities, and our free airport shuttle service with a minimum distance is our Pride. Our staff, accommodations, and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
This hotel offers a pleasant stay close to amenities. It has very friendly, helpful and competent staff. Breakfast is good, offering a wide variety of cold and hot items.
Dear Melanie Alison Inniss, Thank you for your recent stay with us and the wonderful feedback on our hotel. We extend our gratitude for keeping your promise and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our guests are our priorities. Our staff and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
The best bed ever. Staff super friendly and kind. They changed the breakfast time to accommodate us. Thank you so much for going an extra mile to make our stay special. Free shuttle to the airport with friendly driver. Room service 24hrs was amazing.
Dear Lovisa Sisco Auala, Thank you for your recent stay with us and for the wonderful feedback on our hotel. We extend our gratitude for keeping your word and providing this valuable feedback. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our guests are our priorities, and the convenience of a free airport shuttle to and from the hotel with a minimum distance is our pride. Our accommodation and cuisine are some of the services we are proud of and we are glad to hear that you had a comfortable stay. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
Exceptional hospitality! The management and staff are truly amazing! Delicious food! Delightful decor! Such a convenient location with easy access to main attractions! Awe-inspiring culture! A lot to enjoy! I look forward visiting this place again in the near future! Thank you!
Dear Mr. Malcolm, Thank you for your recent stay with us and the valuable feedback on our hotel. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. Our accommodation and cuisine are some of the services we are proud of. We are grateful to hear that you enjoyed the hospitality of our team. We truly appreciate you for taking the time to give us this wonderful review. We also look forward to hosting you again. With Hospitality Regards The Management
Good experience and staff were very hospitable. Security staffs were very protective as well as informative. Rooms were clean and hygeine. Restaurant services were excellent. Morning breakfast was awesome as it had lots of fusion of British and Ethiopian cuisine. In general, i would rate them one of the best in Adis Ababa.
Dear Davis, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your wonderful review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating the hospitality of our staff. Our breakfast items, restaurant, and accommodation, are some of the things we are very proud of about our hotel. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
When I arrived, the toilet was not working, and there was no toilet paper in the room. There was also no iron but an ironing board. Decent service and quick response to problems, but just average. Ramada is a better alternative for the same price in Addis.
Dear Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, Our Staff, location 3 min away from the Airport, and free airport shuttle are some of the things we are very proud of about our hotel. Thank You for reaching out and providing these constructive feedback about our facilities. We truly apologize for not meeting your expectations. We will consider your improvements and make sure that nothing similar happens. Thank you for taking the time to review and give your wonderful thoughts. We hope you give us a second chance to welcome you back soon. Kind Regards The Management
The hotel is very good and neat. Very friendly staff. Good variety of food. Excellent front desk, all servicing staff we so kind enough. Very close to many important places..
Dear Shivmoorthy, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your wonderful review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating the hospitality of our staff and Services. Our accommodations, cuisine, and location are some of the things we are proud of. We are happy to hear that you enjoyed our food. We do our best to assist our guests in any way possible and we are glad to hear that it was helpful. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
I really had an amazing time staying at this hotel, very nice and helpful people. Joseph went above and beyond to make sure I'm very comfortable staying there. Highly recommended, I'll definitely book again next time.
Dear Redwan Houssein, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your wonderful review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating the hospitality of our staff and Services. We do our best to assist our guests in any way possible and we are glad to hear that it was helpful. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
Visited best western hotel for 5 days and the stay was very pleasant. Staffs are very friendly and always at your service when ever needed. Indeed coming back soon. The restaurant at the 1st floor has amazing food. The hospitality was amazing :) Rooms are super clean.
Dear Shahistas, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your wonderful review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating the hospitality of our staff and Services. Our staff, restaurant, and accommodation, are some of the things we are very proud of about our hotel. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
It is a convenient hotel 2mins from the airport. Rooms are clean, shower quality is good, meals are good and clean. What I exactly need from a two day stay coming from the airport en route to other parts of the country.
Dear Meltem Yasar, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your honorable review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating our hospitality and Services. Our Cuisine, accommodations, and airport shuttle services, are some of the things we are very proud of about our hotel. We are grateful that you enjoyed our hospitality and services. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
The room, the refreshments and the foods we ate were superb. The reception team as well as the team during conference facilitation were wonderful. They were when we needed any thing. The room neatness was amazing. The toilet itself was so neat.
Dear Dr. Woldie, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your honorable review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating our hospitality and Services. Our Staff, accommodations, and restaurant, are some of the things we are very proud of about our hotel. We are grateful that you enjoyed our hospitality and services. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
We stayed for two weeks at the BWP and had a very nice time. The staff is very friendly and super service-orientated and the restaurant is very nice. During our stay, we also held a large workshop, and again, the staff ensured that we had a very successful event. All in all, I can warmly recommend BWP for work-related stays and also if you need a good venue for a workshop or conference.
Dear Dr. Ida, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for keeping your word and your esteemed review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating our hospitality and Services. Our Staff, and restaurant, are some of the things we are very proud of about our hotel. We are happy that our staff gave you the best possible services during your stay. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
The hotel in conveniently located close to the airport and downtown Bole district. Rooms are spacious and clean, café and restaurant offer delicious meals (including nice and spicy Indian cuisine), and the hotel staff is extremely helpful and professional. The conference facilities offered on the hotel's two top floors are spacious, technical assistance and web support were given swiftly during our stay. Power cuts (beynd the hotel's control) may activate a noicy generator located at the back of the hotel. I recommend requesting rooms as far as possible from the generator. Rooms towards the street have nice balconies and from the 4th floor and up, street noice is not really a problem.
Dear Dr. Ninna, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for keeping your word and your esteemed review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating our hospitality and Services. Our Staff, location, restaurant, and Conference Halls are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality and Services. We are happy that our staff gave you the best possible services during your stay. We are very pleased to hear such recognition from our guests, it will provide us with more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
I had a great experience for the 13days I stayed at Best western from last week of march to 1st week of April 2024,House keeping was good and also the front office was really helpful when i needed assistance During the first week i had internet issue but the manager on duty sorted very fast and i was able to work from the room Overall, i had a good experience and i will be back and refer my colleagues and friends.
Dear Reginah, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for keeping your word and your esteemed review, We are delighted to hear that you enjoyed your stay, Thank you for appreciating our hospitality and Services. Our reception and Housekeeping staff are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality and Services. Thank you for reaching out and providing this wonderful feedback. We are very pleased to hear such recognition from our guests, it will give us more energy to do more and better., it will give us more energy to do more and better. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
The whole facility has been awesome. I really liked it. The view of the room, neatness of the bed, the comfort of the pillows, everything was pleasing for me. The meal and the services are also so enjoyable. The hospitality of the staff is indeed fascinating. Thank you for that.
Dear Temesgen, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are delighted to hear that you enjoyed your stay, Our Staff, location, free airport shuttle, and cuisine are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality and Services. We are very pleased to hear such recognition from our guests, it will give us more energy to do more and better. Thank you for reaching out and providing this wonderful feedback. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
Very close to the airport, 5 minutes driving in free airport shuttle- maybe a bit more if bad traffic, kind personel & service, very generous breakfast buffet especially if you like to eat "dinner for breakfast", lower floors have some noise from neighboring venues. 72 rooms total. Rooms are a bit worn and mine was very dark. I wanted to avoid being the airport hotel with no views or windows but the room felt very closed off despite 2 vertical windows. A bit shabby. Lumpy bed, very small shower, very basic amenities. Did have tea kettle, tea, instant coffee. Traditional coffee in the lobby, but no one there during the morning of my visit (Sunday).
Dear Wanderlust, Greetings from BW Plus Pearl Addis! Thank you for your recent stay with us and your valuable feedback on our hotel. It helps us to continuously look at ways to improve our guest's satisfaction and create a seamless experience for you and other guests. We are committed when it comes to guest feedback. Our guests are our priorities, and the convenience of a free airport shuttle to and from the hotel with a minimum distance is our pride. We are grateful to hear all about your stay and we thank you for taking the time to provide your feedback. As for the matter of the rooms, if the guest doesn't like their current room there is an option to change to a Street View or Back side of the hotel for guests who prefer silent rooms, this complaint can be solved at the request of the guest. Our buffet breakfast is always very rich and has been one of the signatures of our hotel. We also prepare breakfast items based on our guest's special requests. We hope you will give us a second chance and visit BW Plus Pearl Addis again so that we will meet your expectations. Kind regards, The Management
Rooms and meals were very good especially injera with beef sauce. I would have also loved lamb sauce which was not common at Best Western. Front Desk and Restaurant staff were so professional at their work. One lift became faulty from Wednesday 6th March. That delayed movement to and fro the floors.
Dear Valued Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review. We are also glad to hear that you enjoyed your stay, Our cuisine, Staff, and accommodations are some of the things we are very proud of about our hotel. Thank you for your kind words and appreciation of our services.Thank you for taking the time to review and give your wonderful thoughts. Thank you for reaching out and providing feedback about our hospitality. We apologize for any inconvenience during your stay. We have taken necessary precautions regarding the lift and we are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
Very good experience. Good place. The personal is very kind. I recommend this hotel for family or solo guest. The rooms are spacious, with good-quality bedding and plenty of natural light for a relaxing stay. The setting offers pleasant conditions for working in good conditions. The hotel is not far from the airport, so the shuttle bus takes you to the airport in less than 10 minutes.
Dear Aubierge, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are also glad to hear that you enjoyed your stay, Our breakfast, location, and free airport shuttle are some of the things we are very proud of about our hotel. Thank you for your kind words and appreciation of our services. Thank you for reaching out and providing us with valuable feedback about our hospitality and the recommendation. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
I had a great stay at this hotel. The staff were very attentive and professional and the rooms are more than adequate. Clean, comfortable and the water is lovely and hot. The only teeny, riny improvement I could suggest is for some sachets of coffee in the room (some of us aren't tea drinkers). The free airport shuttle is a great bonus. Remember, this is not the Sheraton and you are getting what you pay for. I have no reservations to recommend this hotel.
Dear Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are also glad to hear that you enjoyed your stay, Our breakfast, location, and free airport shuttle are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality. Thank you for reaching out and providing us with valuable feedback about our hospitality and the recommendation. We will consider your improvements and improvise for the future. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
POSITIVES: - the room is clean and nicely designed - the bed is comfortable and clean - the staff are most helpful although some of the seriously need a crush course in English ! NEGATIVES: 1- i was put up in a room with a door communicating with the adjacent room. For all the duration of my stay i felt i had no privacy at all ! I could literally hear the breathing of the person occupying the adjacent room ! 2- one night at 5 am, someone knocked on my door and woke me up (it's already hard to find sleep in Addis's 2800 meters above sea level!)....some 25 minutes later, trying hard to fall asleep again, my phone rang ! 3- I changed USD 200 to Birr upon my arrival at the hotel.... I later on found out that i could not pay anything with those Birrs ! I ended up with a stack of "useless" Birr.... I had to negotiate hard with the manager to convince him to at least let me pay my extras with those unwanted Birrs! 4- Over and above the 5 nights i spent there, the hotel also charged me extra for early check-in and late check-out LOL ! I won't go there again.
Dear Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are also glad to hear that you enjoyed your stay, Our accomodation, location, and free airport shuttle are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality. Thank you for reaching out and providing us with valuable feedback about our staff and the need for their training. We truly apologize for the disturbance and we will take serious action. Dear Sir, It is government policy that we can not accept ETB for foreigners. As per the payment, it is my understanding that we accepted the cash in Birr for the payment. Please note that Standard check-in time is 14:00hrs and early check-in is subject to an additional charge of $ 30 without breakfast and $ 40 with breakfast. In that case, we will keep the room for you. There is also an option to store your luggage until the room is ready also, the late checkout fee is $30 until 18:00hrs. We will consider your improvements and improvise for the future. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
We had a wonderful experience at this hotel. The hotel have shuttle service from the airport to the hotel. The hotel's location is convenient, close to attractions and transportation. The staff was exceptionally friendly and helpful, making check-in and check-out seamless. The room was clean, comfortable, and well-appointed with modern amenities. I especially enjoyed the delicious breakfast buffet served each morning. Overall, I highly recommend this hotel for anyone visiting Ethiopia."
Dear Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are also glad to hear that you enjoyed your stay, Our Staff, location, free airport shuttle, and breakfast are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality and neatness. Thank you for reaching out and providing us with valuable feedback. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
Me and my wife stayed at this hotel for almost 2 months and had the greatest time. The hotel staff And management are very helpful and friendly, they helped us with anything that we needed. The hotel is in the perfect location with a great view. It is near the airport and has a lot of great restaurants nearby. We will definitely stay there on our next visit to Ethiopia.
Dear Guest, Warm Greetings from BW Plus Pearl Addis On behalf of our team, we would like to thank you for your esteemed review, We are also glad to hear that you enjoyed your stay, Our Staff, location, and free airport shuttle, are some of the things we are very proud of about our hotel. Thank you for appreciating our hospitality and neatness. Thank you for reaching out and providing us with valuable feedback. Thank you for taking the time to review and give your wonderful thoughts. We are grateful to have you as a guest we look forward to welcoming you back soon. Kind Regards The Management
I have excellent service from the housekeeping until the management and the room service and the doorman. Every employees is there excellent service I have the best time and Best Western hotel. And I can come back again. I'll advise for my friend my family.
1. Feb 2nd.16.00 My friend Ian who has done all the bookings, checks us in at BWPearl Addis. Me room in 408, Ian and Claire on the top floor. Reception staff find the bookings easily. Feb 2nd two rooms, Feb 3rd one room. 2. Feb 3rd 10.00 I check out.of Rm 408 and am told by reception that there is nothing to pay. I leave a small carry on case in my friends room. 3. Feb 3rd. 16.00 after a day site seeing in Addis we return. I collect my bag. my friends go to their room for a rest. 4. My case and I get in the car, but a concierge runs down the steps to say their is a query over the payment for room 408. I go back to reception. There is no one senior enough to sort things out. I am asked to wait for Worknesh the manager. After 10 minutes she has not appeared. I leave my name and phone number with reception and prepare to leave. My driver in our hired vehicle has to drop me in Bishoftu and get back to Addis before dark. 5. Another manager, Joseph appears and tells me... a. They cannot find our bookings anywhere on the system b. Where is my proof of payment, I cannot leave without it. c. That my friend upstairs could not have booked and paid for the rooms in advance as all their bookings on Bookings.Com/Expedia are "pay on departure" as they trust their customers. 6. I tell him that my friend Ian is paying for the rooms including "mine" as I have arranged a ten day trip in Ethiopia for him and his partner, .but Joseph will not go upstairs with me to get my friend to check that is the truth. 7. The owner appears, and he and the manager continue to treat me like a criminal, refusing to either believe my story, or go upstairs to check my friend exists. I point out that I live here and have been involved in the tourist industry in Ethiopia for 17 years and treating me like this is not really a good idea. 8. At this point I am getting very upset at their arrogance, rudeness, lack of trust, and failure to do the one thing that will validate my "story". I ask them why this payment query was not raised when I checked out at 10.00 that morning. No answer. 9. As there seemed to be no way out of this situuation and they continued to insult me in a manner I have never experienced before, I got back in the car and left. They knew my name and phone number, they had my passport details. 10. At the Bole Brass traffic lights we stopped in the inside lane where a man started to shout at my driver, saying he should go back to the hotel. This man was also signalling to a nearby traffic policeman to speak to us. As we did the U turn back to the hotel, my driver and the police officer talked, and we picked up the aggressive shouting man, who was the owners son.. They had phoned him. 11. Back at reception, I now persuaded the manager, FINALLY, to come up to the top floor and knock on my friends door. Up to this point the manager behaved totally as if he just did not believe a word I had said.. This only changed when my friend appeared in the door. 12. We went downstairs. Ian showed them the bookings on his phone. The two rooms we booked for Feb 2nd, when we cancelled our Langano trip because of security risks, had indeed been paid for IN ADVANCE., including my room that night. The only room that was "pay on departure" was the one booked for Feb 3rd, by Ian for himself, some ten days earlier. The manager's earlier statement thar they did not do advance payments was untrue. I was now allowed to leave. I have NEVER been treated in this insulting, demeaning, arrogant manner, by any hotel or indeed company, or business, at any time in my life. The reception staff, bar staff, and restaurant staff, were lovely, friendly and efficient. Our waiter at dinner in their restauerant, was exceptionally good. The owner and manager however need some training, to say the least, for dealing with what should have been a simple situation to understand and sort out.
Nice design, good food. Staff are friendly, Choice of indian veg & non veg available. Comfortable bed I love it and sure will come again. Recommended facility to stay. Prompt revert on queries, nice city through Balcony
Dear Abubackern, Warm Greetings from BW Plus Pearl Addis. Thank you for the 5-star review, we do appreciate it. We always put customer experience and satisfaction as our priority. Your review reaffirms the hard work we put in every day to create memorable moments. Our good staff is one of the things we are very proud of about our hotel. We look forward to having you again. Kind Regards, The Management
the experience was great, from the hospitality to all the staff i interacted with,the food was delicious and the customer care was great. the duty manager almost called every day to check whether am ok i will be back soon
Dear Valued Guest, Warm Greetings from BW Plus Pearl Addis. Wow! What a wonderful review, We truly appreciate your trust in us. We are very happy to hear our staff made you feel at home. Our staff, restaurant, and location are definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
Here's an honest review as I don't know how this hotel is rated so high, see my photos. There are some nice staff trying very hard but the hotel it is bad. Things broken in the room, we had 2 adjoining rooms. Corridors smelt of cooking meat during the day. The bathrooms felt dirty, were in disrepair, dreadful standard of tiling, leaking sink, water leaking behind tiles, lots of debris trapped in corners, poor fittings, mirror came of a wall and we got 2 visits from management asking how it happened…we felt they wanted to blame us and pay. Beds were ok but sheets were ripped. Rooms were dark and there was tape on the roof, ripped wall paper, cheap Lino on the floor, everything felt cheap. Breakfast was ok…you could find something to eat, cheese was tasteless, brown bread good, coffee good, cooked potatoes (dry) and other hot food wasn't appealing at all. We got sick we believe from cake. About 15 of us had eaten cooked food about lunchtime. On return to hotel I shared chocolate cake with my daughter (my husband had tirimisu with other daughter). Within 3 hours both my daughter and I were vomiting + diarrhoea, it went on for 48 hours. I've not been sick like that in years. I'm sure the hotel will try dispute but it was the cake. No one else who had cooked food was sick. If you do go there, and take young children there is a terrifying gap beside the lift, so dangerous, enough space for a child to fall through with a drop of about 4 metres on to stairs (see photo). Workmanship across the hotel is pretty poor. Noise was a real issue, out of 6 nights there was loud music from nearby venues and one night it went on until 5am. Lift to and from airport was helpful. Good location and nice noodle bar across the street. Again I'll say some nice staff in the hotel trying really hard and that was nice. But if you are looking for somewhere really clean and a place that feels clean don't book here. We went to see the other Best Western rooms and the standard was similar. Like all Addis hotel they was £ or $. So we paid by UK credit card and of course list £20 in the currency conversion too. Next time in Addis we will pay the extra and go to Hyatt Regency (we saw the rooms and it looked worth the higher price).
Dear valued guest, Warm greetings from BW Plus Pearl Addis! We would like to send our gratitude for your review, We truly appreciate your trust in us. We also value your contribution and constructive suggestions which will help us upgrade the problems we face. We are very happy to hear that you like our breakfast and location. Our staff is one of the things we are very proud of about our hotel and will continue and keep- up the hospitality. We sincerely apologize for not meeting your expectations and for all the inconveniences you encountered. We will consider all your suggestions and take immediate action. We also have taken necessary safety precautions about the elevator. We have solved the noise coming across the road. We take note of your comments on the food and broken items in your room. We hope you'll give us a second chance to host you again and we look forward to welcoming you back soon. Kind Regards The Management
Very nice, friendly service from all the wonderful staff members. The manager, Yosef, was very quick to assist us. Breakfast was excellent as was the curry dinner! Rooms very clean and tidy. Very close to airport with great shuttle service
Dear Micfull, Warm Greetings From BW Plus Pearl Addis. Wow, what a wonderful review, We truly appreciate your trust in us. We are very happy to hear that you like our breakfast and location. Our staff is definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
Great location near AirPort and free shuttle bus service. Great servise, very helpful. Great Ethio coffe at breakfast. Loved the meny variety, the service in the restaurant and also room servise. The staff working professionally.
Dear Samuel, Warm Greetings from BW Plus Pearl Addis. Wow! What a wonderful review, We truly appreciate your trust in us. We are very happy to hear our staff made you feel at home. Our staff, restaurant, and location are definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
Rob el and Selamu are excellent persons in hotel who served us very well. Enjoyed the stay overall. Rooms are reasonable, very Fluffy bed and the staff is very cooperative and helpful. Whole property is neat and tidy.
Very nice hotel. The service and the food were amazing. The people are very kind.The environment very conducive for both work and relaxation. Near the airport and connected to all important places in town
Dear Jacob, Warm Greetings from BW Plus Pearl Addis. Wow! What a wonderful review, We truly appreciate your trust in us. We are very happy to hear our staff made you feel at home. Our staff, restaurant, and location are definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
It is all Ok and your services at restaurants too good to be true. The coffee and tea services at and around conference rooms are also good. So, keep that to go well and even more than that. sure it is.
Dear 721eshetua, Warm Greetings from BW Plus Pearl Addis. Wow! What a wonderful review, We truly appreciate your trust in us. We are very happy to hear our service made you feel at home. Our staff, and restaurant service are definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
The rooms are clean and cozy. The crew is very helpful. The breakfast is quite enough. There were a lot of selections from local food to desserts to fruits. The rooms are quite large and you feel very safe.
Comfortable bed and also nice breakfast. The staffs are also very polite and helpful and also cheerful. Among the excellent staffs I had the pleasure of being served by Tensae, Eyuel and Azanew who are very polite and kind. I also like to comment on the food, which is an excellent dish served with nice environment.
Dear Ashenafi, Warm Greetings from BW Plus Pearl Addis. Wow! What a wonderful review, We truly appreciate your trust in us. We are very happy to hear our staff (Tensae, Eyuel, and Azanew) made you feel at home. Our staff and restaurant are definitely one of the things we are very proud of about our hotel. We are also thankful to have you as a guest. We look forward to welcoming you back to the hotel in the near future. Kind Regards The Management
Dear Ribka Yeshitela [Hostess's], I wanted to take a moment to express my heartfelt appreciation for your exceptional service and warm hospitality during my stay at Best Western Plus. Your presence and attentive care made my experience truly memorable. From the first day I arrived, your friendly smile and helpful nature immediately put me at ease. Your genuine enthusiasm and eagerness to assist with any request made me feel valued and welcomed. Whether it was providing recommendations for local attractions or ensuring that my room was comfortable, you always went above and beyond. Your professionalism and attention to detail were evident in every interaction. You handled any challenges with grace and efficiency, ensuring that all my needs were met promptly. Your dedication to creating a positive guest experience truly shines through, and it made a significant impact on my stay. I want to express my sincere gratitude for your exceptional hospitality. Your kindness and genuine care made me feel like a valued guest throughout my entire stay. You have a natural talent for making people feel comfortable, and your efforts did not go unnoticed. Thank you for making my stay at Best Western Plus truly special. Your warmth and dedication to providing outstanding service are truly commendable. I will always remember your friendly face and the positive experience you helped create. With heartfelt appreciation, Eyob G
Stayed here for 3 nights Did not have power for about 4 hours during the day, the loud generator had run out of fuel. The air conditioner didn't work, I had to sleep with my window opened, more of the street noise in my room lol. The safe didn't work, they tried to fix it a few times and gave up… the omelette is pretty much what you can have for breakfast. The rooms only have tea, no coffee or creamer. In the end I was simply numb about it all…and just ran my clock down till check out Oh lastly, don't walk barefoot, the wooden floor has uneven tiles, some dangerously popped out. The staff were however very warm and very helpful. But need more training.
Dear Native Tech, Greetings from BW Plus Pearl Addis! Thank you for your recent stay with us and your valuable feedback on our hotel. It helps us to continuously look at ways to improve our guests satisfaction and create seamless experience for you and other guests. We are absolutely committed when it comes to guests feedback. We have immediately fixed the mention issues but your comment on power unavailability is not correct. Power has never gone out for 4 hours. There was a power outage from the National Grid and as a result it went out for few minutes. Our buffet breakfast is always very rich and has been one of the signatures of our hotel. We also prepare breakfast items based on our guests special requests. We would appreciate if you can send us your contact details on [email protected] or [email protected] to discuss further. We hope you will give us a second chance and visit BW Plus Pearl Addis again. Kind regards, The Management
Was here for over 2 weeks with no issues but nice memories. If anything they could add some weights to the gym but enough equipment in there for most i think. Everything else need no improvement in my opinion.
dear Valued guest Thank you for taking a moment to share your experience at best western plus pearl Addis Our team is so glad to hear that you enjoyed the service We look forward to seeing you again soon. Tigist Lemma Front office Manager
Thanks to Mahder and Salam for their great customer service. The room was always clean and tidy and the customer service was very prompt and attentive. Overall a remarkable experience there , it is much appreciated .
Dear valued guest / trisham Thank you for your great review. At best western plus pearl Addis, we work hard to offer high-quality service to every guest. We shared this feedback with our team members to give them the recognition they deserve. and also delighted to hear your feedback. Tigist Lemma. Front office manager
This is about 5 minutes' drive from Bole airport. The hotel is a good sized, well equipped hotel with a nice breakfast for your day. We did need a few things from the staff like the location of a late night pharmacy and they called around and got us the information and directions we needed to help us out. That was huge! The location is amid downtown's restaurants, shops, malls, and more. Even a Burger King a block away. English speaking was perfect! The room was very well appointed with waters, amenities and a really good bathroom.
Dear valued guest hospitality greetings. Thank you for sharing a review of your recent experience. Our team here at best western plus pearl Addis is committed to providing high-quality customer service, and we're thrilled to hear that we made a good impression on you. We hope you'll visit us again soon. Tigist Lemma Front office Manager
Excellent overall service, very attentive staff. Food is superb. Rooms are and service is simply great. Airport pickup is 90% ok. Location is good. Coffee houses, churches, and shops are in close distance. Was a pleasure to have stayed and I highly recommend.
Dear Tilahun, Thank you for taking the time to share with us your positive review. we are so pleased to know that your stay experiences meet up your expectations. We appreciate your rating us and your kind comment which means a lot to us! Thank you again, and we look forward to welcoming you back again and again on your next visit to Addis. kind regards Samrawit Teshome
It was best experience cleanness, best customer service the whole family was happy & enjoy the service I would like to thank all you guys behave of my family nice overall view this is why I give it full 5 star the breakfast was awesome lot's of quality dish nice n clean curtains it was a nice stay
Dear Mekuria, thank you for taking the time to share with us your very positive review. It is such a pleasure to host you and your beloved families. We are so pleased to know that your stay experience meets your expectations. Rating us 5 on the trip advisor platform ,makes our day delightful. Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Samrawit Teshome
Great place. Had awesome service from Nathaniel. Managed to do my laundry, order room service with friendly staff that accommodated the organisation. The location. Is awesome and so are their gift shops
Dear Tina, Thank you for taking the time on rating us and kind comment. we are pleased to know that your stay experience meets up your expectation and that our team members treat you greatly. Thank you once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Samrawit Teshome
The hotel is located at a convenient location with nice and kind personnel who are always there whenever you ask for their services. Some of them even go the extra mile. The manager Samrawit greets us with a nice smile always making sure about our comfort during our stay at the hotel. We enjoyed the breakfast every day. All in all we are happy and recommend this this excellent hotel if one wants to have the same experience during his stay in Addis Abeba.
Dear Dawit, Thank you for taking the time to share with us your heartwarming review. we are so pleased to know that your stay experiences were pleasant. We appreciate your rating us and your kind comment which means a lot to us! Thank you again, and we look forward to welcoming you back again and again together with your beloved families on your next visit to Addis. kind regards Samrawit Teshome
The staff were most welcoming especially Natnael, Kalkidan and Ruth. The hotel is clean, great service and very close to the airport with a great shuttle service. The staff are extremely help-full and nothing too much for them Will always use this when in transit in Addis
Dear Peeri, Thank you for taking the time to share with us your heartwarming review. we are so pleased to know that your stay experiences were pleasant. We appreciate your rating us and your kind comment mentioning our beloved team members which means a lot to us! Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Samrawit Teshome
If this hotel needs a new name, I will recommended as a name: “PROFESSIONAL HOTEL”. Super staff, super breakfast, super comfortable, super fitness centre and super clean. When I will come back again in Addis Ababa, for sure I'll choose this hotel.
Dear Gent, Thank you for taking the time to rate us and give us your feedback, we really do appreciate your review which keeps giving our service consistency in delighting our guests like you. it was a pleasure hosting you, we are glad to know our service delighted you and meets up with your expectation. we look forward to hosting you back again and again on your next visit to Addis. kind regards Samrawit Teshome
Can't describe in words how amazing the hospitality is. The hotel is located in a good area with amazing friendly staffs that are always ready to help you with whatever they can starting from the manager, front office staffs to the cleaners to the restaurant staffs and drivers. Their Indian cuisine is a 10/10. They also provide complimentary shuttle to the airport and back. Would definitely recommend anyone to stay here.
Dear Ahmed, Thank you for taking the time to rate us and give us your feedback, we really do appreciate your review which keeps giving our service consistency in delighting our guests like you. it was a pleasure hosting you, we are glad to know our service delighted you and meets up your expectations. we look forward to hosting you back again on your next visit to Addis. kind regards Samrawit Teshome
I have been staying in Best Western Pearl Addis for more than one month and I really enjoyed the stay. The location was pretty good and close to the airport, rooms were nice and spacious, the bed was comfortable. But the best part was really people who work there. I was amazed by their willingness to help in any question I had regarding my stay, or travel around the city. Concierge Natnael helped me in every possible way, especially with my phone. Managers Samrawit and Tigst was extremely nice and professional and helped me with my early check-in/late checkout and fixed all the small issues with my room in just few seconds. Our favorite waitress Aklesia knew exactly what we wanted for the dinner and served it perfectly. I truly recommend this hotel for stay, especially if you are in a business trip.
Dear Stanislavs, thank you for taking the time to share with us your very positive review. It is such a pleasure to host you. we do appreciate your rating us, and your kind recommendation mentioning our team's effort in service. We are so pleased to know that your stay experience meets your expectations. Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Samrawit Teshome
We stayed at the hotel for 2 weeks and it was great! The hotel is located very close to the airport. Hotel rooms are spacious with very comfortable beds. Breakfast was extensive and very good. But mostly, amazing staff. All the employees were so nice, helpful and friendly. We really enjoyed our stay and are definitely coming back on our next trip to Addis Abeba.
Dear Nadia, thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience meets your expectations. It is a pleasure to host you and your beloved families, we really do appreciate your rating us and your kind comment on our team's service. Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Samrawit Teshome
Had a very pleasant stay at Best Western Plus Pearl Addis. Breakfast was really good, it was feesh and had a good variety to choose from. Amenities, Wifi all were good and not to mention extremely friendly staff. Decent location close to airport.
Dear Mohibjehangir, Thank you for taking the time to rate us and share your feedback on the trip advisor platform. We are delighted to read such a positive review from you, we happy to know you have enjoyed it and you are satisfied with the service our team has provided to you. Our pleasure to have you as our guest, and I look forward to welcoming you back. Kind regards Front Office Manager Samrawit Teshome
We were picked by the Hotel Shuttle and the check in proecess was quick. The rooms size was ok for a double bed however the room abd washrooms were clean. The in room service was prompt. The restaurant is neat and clean and has a bar. the food was tasty and service was great. Check Out was equally quick and friendly too. The location is on the main road with number of eating joints nearby in case you do not wish to eat at hotel. Please be careful if you are walking on road as you may have pick pockets around. Overall the hotel is recommended.
Dear Aashishrazdan Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience meets your expectations. We appreciate your rating us and your kind comment mentioning our facilities and team worked service. We noted the insecurities we are facing in the area, and we are doing our best to work with the Police and area communities Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Front Office Manager
I was recommended by Danakil Depression Tours. i am happy that i followed recommendation The entire staff from room service, front desk, and hotel manager were very attentive, polite, professional, and very helpful. I have stayed at many hotels around the world and the service here was exceptional. After I checked out, the manager called me on. Y cellphone to thank me for my stay and ask if my stay was comfortable. The staff exceeded my expectations.
Dear Joebiden, Thank you for taking the time to rate us and share your feedback on the trip advisor platform. We are delighted to read such a positive review from you, we happy to know you have enjoyed and are satisfied with the service our team has provided to you. Our pleasure to have you as our guest, and I look forward to welcoming you back. Kind regards Front Office Manager Samrawit Teshome
Service is very good and staff are very helpful and friendly. Rooms are very clean and well equipped Room service food was good and fast. Hotel staff helped even to get rides around the city like ordering me rides. Hotel is at city center not crowded but still with a a-lot around you to explore.
Dear Mohamed, Thank you for taking the time to share your feedback from your visit. We are delighted to read such a positive review from you, we happy to know you have enjoyed and are satisfied with the service our team has provided to you. We appreciate you pointing out the service, It is always a pleasure to have you as our guest, I look forward to welcoming you back. Kind regards Front Office Manager Samrawit Teshome
Known to be the best when it comes to standards.You will definitely love everything from room.service, food,hospitality and affordable rates.Much more to be offered.The best place to stay in while in Addis .Try best Western before paying for anything on your trip
Dear Mathiasc910, Thank you for taking the time to rate us and give us your feedback, We really appreciate your kind and warm comment. We look forward to hosting you again and again always! kind regards Front Office Manager
I have stayed in this hotel for over two weeks on my business work trip with my colleagues. I would like to specifically thank the hotel management for their support. They provided us with free every day shuttle ride to our work site near the airport. Special thanks to the Porter Natnael Benyam, he is a hard working person who always willing to help with any problem. Thanks to front desk manager Samrawit. Thanks to the restaurant staff: waitress Aklesia, bartender Eshetu and the casher Tsega for their excellent work and professionalism, and to many other staff like cleaning, front desk, porters and security etc. Nice souvenir shop. Travel agency with fair prices and various site seeing options for any requirements. Cosy rooms with ac, tv and wi fi. Free shuttle to the airport upon request. Good breakfast with traditional coffee ceremony. Friendly and professional stuff. Overall I'v enjoyed my stay. Thank you.
Dear Agrovotan, Thank you for taking the time to share with us your heartwarming review. we are so pleased to know that your stay experiences were pleasant. We appreciate your rating us and your kind comment mentioning our beloved team members means a lot! Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Front Office Manager Samrawit Teshome
From the moment I stepped into the Best Western Plus, Pearl Addis, Hotel at Addis Ababa I was greeted with a warm friendly smile from Mubarek and Challa was also on hand to help out. The whole staff have been incredibly friendly and I would absolutely come here again. From the room service, (thank you Tamima) wifi, bar, restaurant, gym, Lobby, organising the shuttle to the airport and the amazing breakfast!! The staff have been very accommodating and very generous. I've been here on business and as a creative film maker I've had the space to work, have the headspace to think and be in a relaxed and comfortable environment. I've been in Ethiopia for a two weeks travelling around and in total I would be here for a month and it's been nonstop filming and coming here I've had the time to stop, catch up on some work, emails, friends and that headspace to think creatively. So thanks to everyone at the Hotel you have been amazing!
Dear Adil Oliver Sharif, Thank you for taking the time to share with us your heartwarming review. we are so pleased to know that your stay experience was peaceful and relaxing. We appreciate your rating us and your kind comment mentioning our beloved team members. Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Front Office Manager
The restaurant was very clean and staff was unbelievably courteous, friendly and professional. The food was great and they were willing to accommodate you above and beyond the normal daily provisions. Thanks Fere, Tirhas, Meskerem, Iglisia and all the other staff.
Dear Atnaf Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was great. We appreciate your rating us and your kind comment mentioning our beloved team members. Thank you again, and we look forward to welcoming you back on your next visit to Addis. kind regards Front Office Manager
I had a wonderful experience at Best Western Plus Pearl Hotel. Every staff member I encountered were delightful and eager to help. Thank you! I highly recommend this hotel for anyone visiting Addis. My stay was enjoyable. The rooms were clean, very comfortable, and the staff was amazing. They went over & beyond to make my stay enjoyable.! Overall, I had a great experience with BW.
Dear Gayalew, Thank you for your pleasant feedback. we are so pleased to know that your stay experience was exceptional and delightful. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager Samrawit Teshome
The staff are really nice and hospital. I had to check out earlier than anticipated and the management was flexible and understanding and gave a refund for the nights cancelled. Rooms is clean and well maintained. I had a great and enjoyable stay.
Dear Arhibu, Thank you for taking the time to rate us and give us your feedback, we appreciate your review which keeps giving our service consistency in delighting our guests like you. we do our best in being flexible to understand your needs, we look forward to hosting you back again on your next visit to Addis. kind regards Front Office Manager Samrawit Teshome
I absolutely enjoyed my stay at Best Western Pearl Hotel. The staff are very attentive and we're very keen on ensuring I had a good stay. Samson, Kalkidan, Nati, Fisseha and Beietu were especially kind to me.
Dear Wamzynamzy, Thank you for reviewing us and rating the experience. I am delighted to read such positive feedback. Your kind feedback will certainly encourage our team members who are doing their best and keep it consistent. We hope to see you again on your next trip to Addis. Front Office Manager Samrawit Teshome
unfortunately, i made the mistake of initially booking another hotel before I even arrived in Ethiopia, luckily for me Best Western Plus was very close , so after a horrific night at the previous hotel. I booked into Best Western Plus. Best decision ever, apart from being very clean and tidy, the entire staff and management always go over, above and beyond. This is a very well run hotel, you will never go past a member of staff who didn't greet you and ask you what they could do to improve your stay, the food is amazing and made fresh to order. I knew i was onto something when other guest I spoke to also sung their praises, you know it's a hit when Ethiopians coming home to visit choose best Western plus.
Dear John joy, Thank you for taking the time and give us such a pleasant review. we are so pleased to know that your stay experience was delightful. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager Samrawit Teshome
I enjoyed my stay at the Best Western, the staff was amazing especially Ms Kalkidan Leoul and Mr Natnael Benyam both where super helpful with recommendations for places to visit and get a bit of shopping done. Definitely recommend.
Dear Memilymuts, Thank you for reviewing us and rating the experience at Best western plus pearl Addis. I am delighted to read such positive feedback. This feedback will certainly encourage our team who are doing their best and keep it consistent. We hope to see you again on your next trip to Addis. Front Office Manager Samrawit Teshome
I had the best experience ever during my stay at this hotel. The restaurant has the best breakfast buffet in town . The chef's are the best in everything they do . One of the waitress by the name Aklesia I belive was very helpful and highly professional. When I invited my family including my mother and sisters for lunch at the restaurant, she made sure all of us taken care of at the highest level.
Dear Anthonyk, Thank you for reviewing us and rating the experience at Best western plus pearl Addis. I am delighted to read such positive feedback. This feedback will certainly encourage our team members who are doing their best and keep it consistent. We hope to see you again on your next trip to Addis. Front Office Manager Samrawit Teshome
I stayed at this location during my thirty days vacation between mid september and mid october this year . moreover , I never felt so loved and respected like this in any other hotel I had been over the years . the room are so clean I would like to thank their room cleaning crew . furthermore , the front desk and bar crews and supervisors on both shifts are courteous and very professional . I highly recommend this place to anyone planning to visit Addis . The location is very convenient , secured and they have the best security personnel.
Dear Anthony T2276TR, thank you for your pleasant feedback and for taking the time to share with us such a pleasant review. we are so pleased to know that your stay experience was exceptional. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager Samrawit Teshome
This hotel is near Bole international airport and free shuttle always ready for the request. The rooms on the road side are noisy despite the city view. The breakfast is just average buffet style. Staffs are friendly and very helpful. The bad point is the hotel neighbourhood is a bit seedy. Don't go outside after dark. We were mugged after we had dinner at the folk show restaurant nearby. My wife was stolen her smartphone only 30 meters out side of the hotel.
Dear Jins ch, Many thanks for choosing to stay at the Best western plus pearl Addis and for sharing your feedback with us. Kindly accept my sincere apologies for the incident that happened to you and your beloved wife. We report the incident and challenge to the area police security. We do work together with the area community on the solution as well. We always prioritize customer experience and satisfaction. Your review keeps the hard work we put in every day to create satisfaction. Thank you again, and we look forward to welcoming you back on your next visit to Addis. Warm regards, Front Office Manager Samrawit Teshome
My wife and I felt so loved, secured, and respected in this hotel. More than anything the employees, starting from the manager to people cleaning our room treated us like their parents. We loved our stay to the MAX.
Dear Datezam, Thank you for taking the time to review us and tell your experience at Best western plus pearl Addis, We are delighted to read such positive feedback that both you and your beloved wife enjoyed the stay. we appreciate you and love you too, we look forward to welcoming you back. Kind regards Front Office Manager Samrawit Teshome
I have stayed here a few times and ha e always been impressed with the service particularly from Lydia, Fentahun, and Chala. Everything works well and the location is perfect. I hope to stay here again
Dear Darrenmedic Thank you for taking the time to rate us, and give us your pleasant feedback. We do appreciate your warm and positive comments. this will give our team members great energy and stay consistent in their delightful service. We look forward to hosting you back again on your next visit to Addis. kind regards Front Office Manager Samrawit Teshome
Best Western plus Pearl Addis provided a nice place to stay. Apart from the noise from cars early in the morning of my first night which prompted me to request for room change, everything else was good. The hotel staff were friendly and helpful, always interested in knowing about your needs and how they can make your stay comfortable. I enjoyed every bit of my stay at the hotel.
Dear Mikemba2203 Thank you for taking the time to rate us and give us your feedback, We really do appreciate your warm and positive review. It will give us the energy and to keep our service consistent in delighting our guests like you. We look forward to hosting you back again on your next visit to Addis. kind regards Front Office Manager Samrawit Teshome
I was exited by the great service delivered by professional staffs, the rooms were absolutely clean and quite. These all experience and the delicious food dares me to think coming back after some time in future.
Dear Astonishing, Thank you for taking the time to rate us and give us your feedback, We really do appreciate it. We look forward to hosting you back again on your next visit to Addis. kind regards Front Office Manager
The staff members of the Best Western Plus Pearl are very professional, friendly and safe doing my ten days stay. I would like to say special thanks to Ms. Samrewit, for her professional knowledeg. The first impression of the hotel is the most important and Ms. Samrawit has all of it. That is why she is a manager. Ms. Samrawit is ready for the next level. Keep up the excellent work. V/r Gerald B. Bridgewater
Dear Gerald B. Bridgewater Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was great. We appreciate you for rating us and for your kind comment on upgrading our service offers and facilities for an extended stay. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. kind regards Front Office Manager
I stayed for 4 days and we had 2 days of conference. The conference rooms were great, the rooms I stayed were clean, the staff from entrance, to reception, restaurant, Ethiopian Coffee server to housekeeping were amazing, professional and very friendly. I would stay there again anytime. Since I was there during the Ethiopian New Year, there was great dinner and happy celebration. Thank you all BW Pearl staff.
Dear Explorer828375, Thank you for your pleasant feedback, and for taking the time to share with us your very positive review. we are so pleased to know that your stay was great. We always put customer experience and satisfaction as our priority and your review keeps the hard work we put in every day to create satisfaction. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager
I visited a friend in Addis in August and stayed at The Best Western PLUS Pearl Cameroon Street . My hotel room was fantastic and the staff could not have been more helpful . I lost the card with everyones name on it and I am very sorry for this. I do remember Sammawit ( or spelled Samrawit). She was so helpful to me, I only hope I spelled her name correctly. She was completely wonderful , as was each and every single member of staff. I will stay here again. Thank you to all for all your help with taxi's , cash point, and with luggage storage.
Dear Christine, thank you for your pleasant feedback, and for taking the time to share with us your very positive review. we are so pleased to know you personally and now that your stay experience was exceptional. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager Samrawit
Located few kms from the international airport and surrounded by all types of business and entertainment centers, it is the best hotel within budget. It used to have a lot of traffic in the old days due to transiting passengers but now the entire services are for guests staying at the hotel. Excellent breakfast with continental and Ethiopian food.
Dear Girma Hailu Thank you for taking the time to review us and rating the experience at Best western plus pearl Addis. I am delighted to read such positive feedback. This feedback will certainly serve as an encouragement to our team who are doing their best and keep it consistent. We hope to see you again on your next trip to Addis. Kind regards Front Office Manager
Hotel is well located. Close to airport and phenomenal staff. Very friendly and extraordinarily responsive…from the cleaning and security staff to the management I encountered. Really made you feel special. Hated to leave.
Dear Travelman1 Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was exceptional. We appreciate you for rating us and for your kind comment on upgrading our service offers and facilities for an extended stay. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. kind regards Front Office Manager
This hotel is located very close to the Bole airport. Check in and check out were smooth and efficient, and the rates are a very good value. The room was clean and very nice, and the bed comfortable. The bathroom was on the small side, and some the water from the shower head leaked from the top, but no big deal. The breakfast was excellent, with a broad selection and extremely nice staff. In fact, the entire hotel staff was super friendly and helpful, always smiling. They were the best part of a very good two-day stay. We would stay again. Recommended.
Dear Jerone-Vessels Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was great and comfortable. We appreciate you for rating us and for your kind comment on upgrading our service offers and facilities for an extended stay. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. kind regards Front Office Manager
My wife and I stayed at Best Western Plus Pear Addis for one night. They were able to get us a room late at night even though we didn't have a reservation in advance. They sent us a shuttle to the airport quickly which was appreciated very much. The bed were very comfortable. The location is very close to the airport which is very convenient. The front desk employees as well as concierge service was top notch. Very friendly and helpful staff. I recommend this hotel for anyone looking for a nice hotel in the Bole area.
Dear Natihaile Thank you for your pleasant feedback, and for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was great. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager
I have stayed in this hotel for 17 nights with my younger brother. It was an amazing stay. We were upgraded to their special suite room. The room was so clean and the bed was comfortable. Breakfast has so many varieties ….. we enjoyed their local dishes….. lots to choose from anyway. I couldn't thank enough all the people who works there for their special services. They are wonderful and helpful staffs in every regards. My special appreciation goes to Lidia (Rahel) and Lidet who made our stay so beautiful. They go above and beyond to make sure we had everything we want. Kudos to you girls!! I do love the hotel and would definitely stay here again. The location is safe and so convenient to access and explore everything. Cheers!! Tony
Dear Tony, Thank you for taking the time to tell us about your experience at Best western plus pearl Addis, We are delighted to read such positive feedback, you enjoyed your stay with us was memorable and amazing. we appreciate you mentioning the excellent team members we have to appreciate their professional service. It is always a pleasure to have you host you and we look forward to welcoming you back. Kind regards Front Office Manager
We had stayed end of April to first week of May. We have enjoyed our time .The cleanliness, the food, service and staff are very friendly deliver excellence. Special thanks for Ato Mesfen the manager and his team. We definitely recommend families to stay.
Dear Negatu Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was exceptional and memorable powered by our friendliness and professional staff. We appreciate you for your kind comment on upgrading our service offers and facilities for an extended stay. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. kind regards Front Office Manager
We stayed here overnight while in transit, and the Hotel staff were super helpful. The car came to the airport to get us within 5 mins, check in was quick and easy, and the room was brilliant. So comfortable, good bathroom and shower, the bed was very good. In the morning, breakfast was ready early for us and few other travellers. And it was extensive and really nice - fresh fruit, cereals, coffee, juice, and an array of hot trays with rice and potatoes and vegetables. We were so well looked after. Then the car was ready for the 5 mins journey back to the airport.
Dear Lindsyn Thank you for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was exceptional and memorable powered by our friendliness and professional staff. We appreciate you for your kind comment on upgrading our service offers and facilities for an extended stay. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. kind regards Front Office Manager
Excellent hotel with excellent location, located at 2 minutes' drive to Bole International airport, extremely clean & comfortable. This was my 3rd time staying and have been impressed each time with the hotel quality and staff professionalism. This is a true example of what a hotel should be. The staff( Lidiya, Tensae, Kalkidan, Mulearek and other employees) have showed true welcome and very attentive to the needs of myself and my whole family. They even offered to cook special food for my son when he was not feeling good. I am looking forward to staying with them in the near future and I hope the owner keeps up the maintenance to keep the quality of the hotel.
Dear Kinfegebrel Thank you for your pleasant feedback, and for taking the time to share with us your very positive review. we are so pleased to know that your stay experience was impressive. We always put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day to create memorable moments. Thank you so very much once again and we look forward to welcoming you back again on your next visit to Addis. Warm regards, Front Office Manager
Stayed from July 21 to July 24 2022 in this gem of a hotel in Addis. It was my first time in the city and I just happened to book it without any info about it and it turned out to be one of the best decisions of my trip. Firs of al its location in Bole is very good as it is not far from the airport and also in a good strip full of restaurants and some attractions. The staff are all very friendly always striving to make sure that you are always taken care of. The breakfast is amazing with many choices and so is the room service. I remember ordering food at 0200am and it came perfect and very delicious hats off to the chefs. The room was very clean and everything met my expectations and exceeded. I would particularly highlight Mr. Mubarak and Ms. Lidiya for their excellent top notch care that they gave me. They really made me feel at home away from home. Also Mr. Kasahun, the driver was very exceptional as well on the very first day of my arrival. I would really recommend this hotel as it is one of the best in Addis in its price point I will surely go back next time while in Addis.
Dear Ammar, Thank you so much for this fabulous review and for sharing your experience at Best western plus pearl Addis, Addis Ababa. I am pleased to read that you had an enjoyable stay with us and you found our location to be convenient. Our modern and comfortable rooms as well as our extensive breakfast options are valued by many of our guests, and I am pleased that you appreciated this just as much. I would also like to thank you for your kind words concerning the friendliness and helpfulness of our staff by mentioning their names, exceeding our guests' expectations and creating a memorable experience is our priority, so I am delighted that you were able to experience this during your visit. We look forward to welcoming you back again and again. Kindest regards, Mesfin Aragie Front Office Manager
This is my 3rd visit in under a year and it gets better every time I visit. Each and every staff go out of their way to make sure we are comfortable and provided for. I would give the house keeping, room service, restaurant, drivers, reception etc. all a 100/100 Mubarek, Samson, Meron, Lydia, Tensai, Solomon, Mikael, Kasaun, Mesfin and Gech are one of many amazing and committed people at this hotel. Wish I could mention them all but I'm unfortunately bad with names but trust me they are all good! Hope you enjoy your stay!!
Dear Ammar, Thank you for taking the time to review Best western plus pearl Addis, Addis Ababa. It is a pleasure to read that you enjoyed your recent visit and we hope to see you again soon. Kind regards,
I travel a lot but I got this hotel exceptional , break fast buffet has many choices, the rooms have good view, very friendly staffs. Shuttle was arranged as per my flight schedule so that I was very happy staying this hotel.
Dear Sosina, Thank you so much for this nice review and for sharing your experience at Best western plus pearl Addis, Addis Ababa. I am pleased to read that you had an enjoyable stay with us and that you found our location and our shuttle service to be convenient. Our comfortable rooms as well as our extensive breakfast options are valued by many of our guests, and I am pleased that you appreciated this just as much. I would also like to thank you for your kind words concerning our staff, exceeding our guests' expectations and creating a memorable experience is our priority, so I am delighted that you were able to experience this during your visit. we hope to see you again soon.
I like the place, very good hospitality, every one in the hotel is hamble and greets in a professinal way, the hotel is located close to the airport, tasty food. The price is very fare. I recommend this hotel for my friends.
Dear Tsedey, Thank you for taking the time to tell us about your experience at Best western plus pearl Addis, Addis Ababa. I am delighted to read that you had a memorable stay and that you found our location convenient. I am even more pleased that our staff was attentive and helpful during your encounters. This feedback will certainly serve as an encouragement to our team who are doing their utmost to ensure our guests have an enjoyable stay. We hope to see you again on your next trip to Addis. Best wishes,
We would like to thank the entire staff at Best Western Plus Pearl Addis for their hospitality and kind reception. Customer service is very important in any business. The staff at this particular hotel starting from the concierge, front desk staff, restaurant and house keeping personnel are truly amazing. In our entire stay at the hotel for about three weeks we did not meet anyone with a negative attitude. Please keep it up! The hotel is clean and safe. The lobby area is decent, the location is great, the shuttle service to the airport is a big plus. We thank everybody for their kindness! Best regards, Admasu
Dear Admasu Thank you for taking the time to tell us about your experience at Best western plus pearl Addis, Addis Ababa. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our service to be excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Exceeding our guests' expectation and creating a memorable experience is our priority, so I am happy to read that you were able to experience this during your visit. we look forward to serving you again in the future. Regards,
I would be guilty if I do not confess the best experience I had throughout my stay. I am an NGO worker, chosen Best Western Plus Pearl Addis as my destination ever since I experienced the first stay. The gesture from the staffs and welcoming environment of the hotel at all are what catch my mind. The room quality is tremendous and the food variety and quality something unique. Thank you all for giving me memorable time every time I get in touch with you.
Dear Daniela, Thank you for taking the time to tell us about your experience at the Best western plus pearl Addis, Addis Ababa. I am delighted to read that you had a memorable stay and that you found our room quality & many food options in our main restaurant. I am even more pleased that our staff was warm and welcoming during your encounters. This feedback will certainly serve as an encouragement to our team who are doing their utmost to ensure our guests have an enjoyable stay. We hope to see you again on your next trip to Addis. Regards, Mesfin.
Look, the rooms and location are great. But God forbid you misplace an item in your room. It will be gone! I understand if you misplace an item it's your responsibilty. but atleast have a system in place to question those who do the housekeeping. A hotel of this caliber should have a procedure in place to resolve these kind of conflicts. For the price there is definitely better options.
Dear Mokahito, Thank you for sharing your experience at Best Western Plus Pearl Addis, Addis Ababa. We are sorry that you have lost money. I can guarantee you that we have a very good reputation in returning lost and found items. Please remember that we are not responsible for any property that is not kept in safe box. As soon as we got the information about the lost money, we have immediately investigated through CCTV camera. There is no trace of your money. You may think you have lost it here, there is also a possibility that it could happen somewhere else. You have been in and out of the hotel several times. Just because you were here, doesn't mean you lost it here. We are really sorry for that. We would like to help us to recheck as there is a chance of misplaced or having lost it in another place? Thank you again for sharing your experience, and we look forward to serving you again in the future. Kind regards, The Management
Great hotel in the heart of Abbis with a superb bar and an even better Barman called Habtamu. Come check it out and get looked after like you have never before. Unmissable bar with service you can only dream about…
The mother of a friend of mine needed medical treatment in Addis, so I secured funds to fly the two of them and a helper to Addis. Since the mother is in a wheelchair and unable to walk, I scouted out the BW Pearl the day prior to their arrival. I inquired about the airport shuttle, walked through the route the mother would take to her to her room, looked at the accessible room, and met some of the staff. Everything was to my satisfaction, so I booked two standard rooms. The day of my friend's arrival, things went as planned. I was very happy with the hotel staff's treatment of my friend's mother. I had a couple of meals at the hotel (nice breakfast spread, by the way) and got good feedback from my friends about the room. My personal experience was very positive, as was my guests. I decided to add an additional 5 nights because of the positive experience. Shout out to Mesfin for going above and beyond.
Excellent. One can start to feel the environment as gets into the premises, just a few steps up to the reception area. Vibrant and welcoming by all counts. Hotel provides the services, it committed to 100%, be it Care, cleanliness, Wi-Fi and breakfast. Being in the category of a 3-star hotel, it exceeded my expectation. It was my first experience with BW hotel, and I can declare to choose the same hotel when I visit Addis Ababa next.
I was very happy when l coming.. the location is very nice in very good position (close to the airport). The staff and the service was very very helpful and friendly especially Roman and Asmaraw very positive staff thank you very Mach Everything what you did to us
Brilliant hotel with all the facilities that you expect. Proximity of the airport is very good and as the shuttle that is available at all hours. Security is very good too. I would totally recommend BWP Pearl t any first time traveler to Ethiopia. The staff are very resourceful. They helped me find a reliable driver while I was there. They made soups for my father who was in hospital. They helped me figure out luggage and restaurants. And best of all, I would come back every evening to a warm friendly smile. Truly home away from home!
Food is good (salades and fruits are prepared/washed with good water, date March 2022) and severall healthy choices (even some vegetarian). Friendly employees, speaking good English. Clean room, firm cloths hangers, safe available, free water bottels and water boiler available. Flexible service for in case your plans change (and availability of course). Good hotel for westerners to stay safe and healthy. Covid files where there, but among your own group you could do what you prefer when not disturbing otters.
Excellent customer service and very friendly staff. I had the pleasure of staying at BW Plus Pearl Addis in January 2022 People are so kind and friendly from the entrance to the housekeeping. I enjoyed Ethiopian traditional coffee almost every day while I was in the hotel. I had a chance to speak with the owner. He was the kindest and most down-to-earth person that I ever met. I wish them all the best of all.
Very nice rooms, great food, nice meeting halls, great customer care. Gym space is too small. A health club with Sauna and steam bath would be a great addition. Overall, a nice place with easy proximity and access to the airport.
The entire staff from room service, front desk, and hotel manager were very attentive, polite, professional, and very helpful. I have stayed at many hotels around the world and the service here was exceptional. After I checked out, the manager called me on. Y cellphone to thank me for my stay and ask if my stay was comfortable. The staff exceeded my expectations.
Visiter this place for business trip and trust you me, the service is extremely good like jo other places visited in addis. World class status and experience, you would love the warmth of the staff, from the driver who picked us up from airport on 26th JAN, Quest experience customer service, yet to meet the jovial and most kind staff by the name Roman at the restaurant, who made the environment more likable and comfortable. Highly recommended even just for a day's visit, you will love it. Thanks for making my stay memorable. Mathias
Dear Mathias, we would like to thank you for choosing our hotel and taking your valuable time to share with us your accommodation experience. We are very happy to hear that you liked our service and our staff made you feel at home. Your satisfaction is encouraging us, which is what in fact we strive for every day. Looking forward to seeing you again soon. The Management,
This is a new hotel that is located very conveniently in the Bole area, just a stone's throw from the airport. The rooms are international quality, the staff are very helpful and the value is exceptionally good. This is definitely one of the best options for accomodation in this part of Addis.
Dear Sean, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We are sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We hope your next travels bring you back to our hotel, and we ensure that your stay will be more enjoyable. The Management
I had a lovely stay at the Best Western Pearl in Addis , the staff were exceptional and very helpful as well as the food being delightful especially the Omlettes for breakfast in the morning! The hotel is well situated just a short drive to the airport. I would highly recommend staying at the best western pearl in Addis , Ill certainly be back.
Just the proper place for business stays. Excellent location, just next to the air port, so you avoid Addis traffic Jams. On the main street, so it is convenient to reach any part of Addis. Has parking on backside of hotel so your friends can easily reach you.
I was very happy to stay at this hotel. The hotel is near the airport, just 10 minutes' drive away. There is a free shuttle. The rooms and the whole hotel are very clean. All hotel staff are very friendly. I especially want to note Front office supervisor Meron. She was very helpful and mindful. So if you have a long transit between flights I recommend to stay in Best Western Plus Pearl Addis.
Warm greetings!!! I am misganaw from Ethiopian airlines , staying your hotel the past 3 days ,since I don't want go home with out saying something about your service... * Your good service starts from Ethiopian airlines terminal ,the driver were impressed me the way he treats us. when I arrived to the hotel first I like the view and the location that the hotel located then for me your kindness,genuineness, helpfulness all in all your hospitality was unforgettable and I wish others got some experience from your good hotel and keep going on your strong side!! Nati, Meron, Eskiyas... and I forgot some other kind front desk workers deserve my appreciation with exception!!
Dear Misganaw, Thank you for your kind review! We truly appreciate your kind words about our staff and the services It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area. The Management,
I have been stauing this hotel several time , I appreciate the service being delivered. Internate is good, friendly staff, comfortable shuttle from the airport with free of charge. Welcoming staff at the reception.
Dear Franciosdfd, we would like to thank you for choosing Best Western Plus Pearl Addis and taking your valuable time to share with us your accommodation experience. We are very happy to hear that you liked our service and our staff made you feel at home. We hope to see you again at the soonest time! The Management
Wonderful stay, the the service was excellent, the restaurant food and service is very good. The room was spacious and clean. Gym also nice. I go back soon with my family will stay more than a week. I recommend this hotel to my friends too.
Dear Betty, We would like to thank you for choosing Best Western Plus Pearl Addis and taking your valuable time to share with us your accommodation experience. Your satisfaction is encouraging us, which is what in fact we strive for every day. We look forward to welcoming you back to Best Western Plus pearl. The Management
This was one of the best stays of my life. From the minute I walked in the place felt like home. It was great and I felt well and I had everything I needed. I would recommend this hotel to everyone looking for a good stay and great service. I especially like to give thanks to Mati at front desk who made my stay amazing. He spoke many languages which made my stay very accommodating. He also recommend lots of good spots that very unique and cultural.
Dear Eyob, we would like to thank you for choosing Best Western Plus Pearl Addis, We truly appreciate your kind words about our staff We will be sure to let Mati that he made an impact during your stay. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We hope to welcome you back to the hotel soon! The Management
The hospitality and services are excellent. Restaurant menu choices and buffet choices must be improved to mee international travellers expectations. Rooms are very clean and serviced daily. Had a noise issue in my first room but they provided me another room immediately upon request. Very satisfiend and worth for every cents.
Dear Palanivel, We are glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We will certainly share your kind comments with our team as it is such a great motivation for us to provide our best service. We hope to welcome you back to the hotel in the near future. The Management
I have been to Addis Ababa three times but with other hotels. My experience with Best Western Plus Pearl Hotel has been nothing but the best. The location is perfect, as you are close to the airport and the center (Edna Mall). The hotel rooms are beautiful, clean and nice size. The food is tasty and the breakfast staff great. The managers Josef and Metsun were very accommodating. I was especially pleased with Meron and her amazing customer service. I can name them all, as they were all very professional and made my staff lovely. I will be coming back in December and would not think of going anywhere else. Hope this review is helpful for people considering this hotel.
Dear Amal, Thank you for taking the time to tell us about your experience at Best western plus pearl Addis, Addis Ababa. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our service to be excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Exceeding our guests' expectations and creating a memorable experience is our priority, so I am happy to read that you were able to experience this during your visit. Thank you again for your comment regarding our GYM I personally addressed the issue to the concerned section and will be resolved soon. Hospitality regards, Mesfin. A Front office manager
I stayed in this hotel when I was in Addis for meeting, the room was excellent, I like the food which served on 1st floor. Internate was good and I was given two hours free late check out. The staffs are very polite and helpful
Dear Mrs. Sole. We are glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel in the near future. The management
We stayed for five nights in this hotel, I really appreciate the staffs; they are kind and frindly. The room is nice and clean. Meal is also good. It is situated very near to the air port there fore we could manage our time.
Dear Mr. Alex, We truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future. The management
Nice hotel, excellent service and helpful staffs. Location close to the airport. The staffs at front desk are accomidating and friendly. The food also tasty and the service is good. The rooms sre comfortable. Generaly I like the hotel.
Dear Albe, Thank you for your positive comments and we truly appreciate your kind words about our staff, service, and our location. Your satisfaction is encouraging us, which is what in fact we strive for every day. We look forward to welcoming you back to Best Western Plus pearl. Tha management
I visited Addis for a month and during my time i stayed at the BWPP Addis. I had a lovely stay at this hotel and enjoyed the best and professional service given by the hotel staff from the shuttle service, restaurant, room service, house keeping and the receptionists. They where there to assist in way possible at anytime. I would definitely go back when i travel back to Ethiopia. The hotel is located a kilometer away from the airport and close to many shops should you need to hop out for a walk and grab yourself a few things for yourself.
Dear Murtazaa, Thank you for your kind review! We truly appreciate your kind words about our staff and service It's definitely a boost for us every time we hear positive reviews such as this. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We look forward to welcoming you back to Best Western Plus pearl. The Management
Best Western Plus Pearl Addis is located conveniently near the airport. I was greeted from the airport with a complementary hotel shuttle. When arriving at the hotel it was clear to witness that the hotel had an amazing ambiance, and professional staff that greets their guests with a smile. More surprisingly, I witnessed that the hotel was super clean and the rooms were spacious with comfortable mattress and fast in-room WIFI internet access. The bathroom had all the amenities, and the best hot and cold shower one could find anywhere in Addis. The hotel has a fine-dining restaurant located on the first floor of the hotel. The restaurant prepared delicious meals with varieties from Mediterranean to Italian dishes as well as comfort meals. To my delight, I enjoyed the cozy bar/cafe on the ground floor with the best cup of macchiato I have tried anywhere in Ethiopia! Most importantly, the hotel is located in one of the safest areas of Addis Ababa - upscale neighborhood of Bole. There are shopping malls, banks, cinemas, restaurants, and entertainment venues all within walking distance. All in all, I enjoyed my stay at Best Western Plus Pearl Addis and would recommend it to anyone who is looking to travel to Addis.
I went to this hotel for a quiet room with good wifi for my interview. The wifi was VERY STRONG! The staff was bound helpful in arranging that. They made sure the wifi remains good, even provided me a personal number of the IT support. Also, they gave me a dongle to use in case the power goes off. The hotel room was clean, modern with all amenities. I highly recommend this hotel to anyone!
I stayed at Best Western for 4 nights and found it to be an amazing place. I would definitely come back at it. The bed is comfortable and the room very well decorated. The only comment I have is to make the wifi stronger and faster. There is also unpleasant smell that comes out of the rest room if you leave the door open. It may be a bad floor vent design. It had nothing to do with sanitation. Excellent place overall!
I stayed here in July 2021 and these are the pros and cons based on my experience. Pros: The hotel is located in a very nice area, walking distance to many great restaurants, ATMs, shops also it's close to the airport. The hotel is super clean and beautiful. The staff are a group of fantastic people who were very helpful. They even helped me to get the results of my Covid test from the lab near the airport and printed it for me. They have complimentary shuttle to the airport. The breakfast which was included was fantastic. Overall I highly recommend this hotel. Cons: I stayed here two nights and there was absolutely nothing negative about this hotel it was all positive and fantastic experience.
Dear Maryam, We would like to thank you for choosing Best Western Plus Pearl Addis and taking your valuable time to share with us your accommodation experience. We are very happy to hear that you liked our service and our staff made you feel at home. As you have mentioned, our hotel has a super convenient location, which is definitely one of our very proud things about our hotel. We look forward to welcoming you back. The management
Amazing staff, very clean and hygienic place. Outstanding service and very friendly staff. I would highly recommend this place for solo travellers,family, couple, Students. Good food, at reasonable price. Location is very remote to the airport so that's the best part.
Dear Chin, We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your feedback that you enjoyed the service and facility of our hotel. Your feedback and comments help us to enhance the quality of our service. We hope your next travels bring you back to our Hotel, and we ensure that your stay will be more enjoyable. The management
The hotel was really good. It's situated 5 minutes from the airport. Staff is very courteous, breakfast buffet was very good, A lot of options like sausages, eggs, orange juice, waffles, tartes, cereals. The hotel room was good with a balcony overlooking the city. The city was spectacular (See pics) Our whole trip was coordinated with Mr Mati Megersa from reception, who was amazing. He took the liberty of booking us a room during odd hours and assisted us with all the procedures. Cannot thank Mati Megersa enough, We had a short 1 day stay in Ethiopia, but will definitely come back to this hotel to see Ethiopia again.
Dear Ankit, we would like to thank you for choosing our hotel and taking your valuable time to share with us your accommodation experience. We are very happy to hear that you liked our service and our staff made you feel at home we will be sure to let Mr. Mati know how much of an impact they made on your experience. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We look forward to welcoming you back. The management
Best western plus pearl gave a fair experience in services and accommodations. Its proximity to the airport and main town another added points, beautiful space and interactive staff. It's a Nice place
Dear valued guest, We are glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future. The management,
The rooms are extra clean and well equipped! The breakfast is unbelieavbly very good and fresh. Furthermore, the services are done with utmost professionality. The workers are very kind, professional and helpful. Best place to be in Ethiopia for any kind of visit.
Dear Khalid, Thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area. The management,
I had an extra ordinarily well stay at Best Western Plus Pearl Hotel in Addis Ababa as the location of the hotel is very close to the Airport, the staff is very efficient, cooperative and polite and the cleanliness, room size, city view and room service they are all beyond words. I definitely recommend this hotel for a family, solo, business or vacation stays as it is very safe and have good taxi facilities too.
Dear Vatsal, Our locations are definitely one of the things we are very proud of about our hotel. We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! The management
This hotel exceeds all expectations and I would like to give a special thanks to Meseret & Temesegen. The decor is modern, clean and inviting, the dining area, staff and food are very impressive and the room itself is extremely clean with all the necessary amenities.
Dear Reece, Thank you for taking the time to give us your feedback about your stay at our hotel. We are glad that you found our location convenient and we truly appreciate your kind words about our staff and service. It's definitely a boost for us every time we hear positive reviews such as this. We are always pleased to be your second home when you're in the area. Hospitality regards, The management
Cozy hotel in a very convenient location with affordable price and very good service including spacious room, house keeping, delicious food and very modest, humble and cordial hotel staffs. Best wishes
Dear Valued Guest, We would like to pass our deepest gratitude for taking the time to give us your feedback and thank you for choosing to stay with us. We are pleased to receive your feedback that you enjoyed the service and facility of our hotel. Your feedback and comments help us to enhance the quality of our service. We hope your next travels bring you back to our hotel, and we ensure that your stay will be more enjoyable. Hospitality Regards, The management
Beautiful clean hotel. Very friendly staff. Nati was really going the extra mile to assist. Beds are so soft. The food that was prepared was very tasteful. The morning early i had a wake up call from the guest service desk.
Dear Ardinois, Thank you for your kind comments. We will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area. Hospitality regards, The Management
Thanks for the good reception i had during my stay in Best Western pearladdis hotel.Id like most specifically thank NATI for his good reception and gesture towards clients and especially me during my stay here. God bless you all.
Dear asabod, Thank you for your kind comments. We will be sure to let Nati know how much of an impact he made on your experience. We are always pleased to be your second home when you're in the area. Hospitality regards, The Management
This is absolutely nice hotel to stay. Perfect location right at the airport and easy access to malls and town. Above all excellent staff to make your stay very pleasant and particularly the management who offer me a good discount and also Mr Nati who is very human and supportive.
Dear Ahmed, Thank you for your kind word about our Service and staff. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We look forward to welcoming you back. Hospitality regards, The Management
Best hotel with good experience from NATI. I hard only one night in adidas but the experience I got was splendid and the lady from boutique very cool I can't say 2 much but was good experience from this people and much respect Thanks Hamisi kombo. I love you all. I recommend you for your stay plz see best western is problem solved.
Dear Hamisi, We are pleased to receive your feedback that you enjoyed the service and facility of our hotel. Your feedback and comments help us to enhance the quality of our service. We hope your next travels bring you back to our hotel, and we ensure that your stay will be more enjoyable. Hospitality regards, The management
My stay was wonderful, I received warm treatment from staffs, especially Natty who was always there for me to advise and talk to me. He made me feel at home. The entire place was need and great professionalism displayed
Dear ebenezab, Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Hospitality regards Yosef H General manger.
Let me start off by saying thanks to the staffs of this beautiful hotel for their hospitality and care throughout my stay at the hotel most especially to the receptionist Nati and the Manager, they're really a nice people. I highly recommend this hotel if you looking for a nice place to stay in Addis Ababa Ethiopia
Dear Rose. Thank you for taking the time to review your stay with us. I am very happy to hear that our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Hospitality regards, Yosef H General manager
Bery close to airport , new and decent very clean, center to shops and night manager and staff very friendly and happy to help customers. Except minor Internet instructions the rest was wonderful. I will come back again.
Dear Valued Guest, we would like to thank you for choosing our hotel and taking your valuable time to share with us your accommodation experience. I am very happy to hear that you liked our service and our staff made you feel at home. Thank you for your feedback regarding the internet we are working on it and it will be up to you on your next visit. We look forward to welcoming you back to Best Western Plus pearl. Hospitality regards, Yosef H
We had a layover in Addis Ababa and got to spent a night at the Best Western Plus hotel. We were picked up at the airport by a comfortable shuttle van sent by the hotel with a friendly driver David. The hotel itself is very beautiful. We had a spacious room with a very comfortable bed and rainshower, and overall excellent service. Really nothing negative to mention. Excellent service especially from front desk staff Nati, who was very friendly and helpful with everything. Will definitely visit again when in Addis.
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Looking forward to seeing you again soon Hospitality regards, Yosef H General Manager
I had a pleasant overnight stay at Best Western Plus. I arrived very late the evening and was welcomed by the friendly host, Nati. The staff is very friendly and very helpful. I will highly recommend making use of this hotel.
Dear Valued Guest, thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're in the area. Hospitality regards, Yosef H General Manager.
The location is fantastic. Breakfast , lunch and dinner are good value for the money . The staff were very polity and helpful. A big thank you to Nati, the man at the reception , he made my stay unforgettable.” I recommend the hotel to everyone visting addis
Dear Valued, we would like to thank you for choosing Best Western Plus Pearl Addis and taking your valuable time to share with us your accommodation experience. I am haI am very happy to hear that you liked our service and our staff made you feel at home. As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We look forward to welcoming you back. Hospitality regards, Yosef H General Manager
Best Western plus hotel has an excellent service and the facilities are quite modern. It's one of the best I have visited in Ethiopia. Particularly the hospitality of the receptionist Nati. Makes the guest feel at home. I will sure visit again!
Dear Ibukunerun, Thank you for taking the time to review your stay with us. happy to hear that you enjoyed our service and our staff made you feel at home. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon Hospitality regards, Yosef H General Manager
It was a short but relaxing transit stay. The staff were very friendly and courteous, especially Nati from the front desk. The rooms were very nice. We traveled together with our ten year old dauhter and lived in 2 rooms.
Dear valued, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Nati that he made an impact during your stay. We hope to welcome you back to the hotel soon! Hospitality regards, Yosef H General Manager
This hotel has excellent customer service, shuttle always arrives on time (the driver even has a placard in your name!), the hotel is strategically located (you can even walk to the airport if you want to!) the front desk staff are so super friendly and supportive ... I cant forget Tsion and Sami! You guys are so helpful. I will surely make this my second home whenever I am away from home.
Dear Valued, we would like to thank you for taking your valuable time to share with us your accommodation experience. I am very happy to hear that our staff made you feel at home. and As you have mentioned, our hotel has a super convenient location, which is definitely one of the things we are very proud of about our hotel. We look forward to welcoming you back to Best Western Plus pearl. Hospitality regards, Yosef H General manager,
Been there for transit. The hotel is 5mn from the airport. The hotel looked nice and the neighborhood was not too noisy. The service was excellent and the staff were nice. WiFi signal got weak from time to time. The food was not very various but delicious. But overall it was a nice place, I enjoyed my stay there and will be happy to come back.
The room is nice and clean, amazing staff, especially Nati at the reception, very caring and helpful with his smile. We are grateful of his hospitality as he made sure the staying was perfect for us. The hotel is very well located, closed to many facilities and airport, great location to get a glimpse of what Addis had to offer.
Dear Valued Guest, we would like to thank you for choosing our hotel and taking your valuable time to share with us your accommodation experience. I am very happy to hear that you liked our service and our staff made you feel at home. Your satisfaction is encouraging us, which is what in fact we strive for every day. We look forward to welcoming you back to Best Western Plus pearl. Hospitality regards, Yosef H General Manager
I think my experience here was great. Clean rooms, good internet connection and great staff and services. I would highly recommend this hotel to others based on my wonderful experience. Great guy Nati
Dear Mr. Dake. Thank you for taking the time to review your stay with us. I am very happy to hear that you enjoyed your stay with us and we will let Nati know that you were pleased with his service. This is really one of the things that we try to maintain in our hotel. Hoping to see you again soon. Hospitality regards, Yosef H General manager
The hotel is strategically placed near the airport. The staff is really friendly and the rooms are great. The internet connection is good and whenever the is an issue or downtime they respond quite quickly. Would definitely recommend it.
Dear Mendrine, Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. thanks again for your kind words and we look forward to seeing you soon. Hospitality regards, Yosef H General Manager
Friendliness, smiles and excellent service all experienced in this lovely, welcoming hotel! Nati in particular was a lovely host. Near to main amenities and sightseeing, the hotel has a convenient free shuttle from the airport. Highly recommended!
Dear Mattia, We appreciate your valued feedback regarding your stay at Best Western Plus Pearl Addis. We are delighted to hear that you enjoyed our facilities and the service received from staff, it is always so encouraging for our staff to be named and recognized for their efforts. We hope to welcome you back to the hotel in the near future. Hospitality regards, Yosef H General Manager
I had a long Layover in Addis Abbaba and included was a complimentary stay at the Best Western. I was pleasantly surprised. The room finishes was modern clean, the staff very friendly and helpful and the food excellent. I'd strongly recommend giving it a try.
Dear Agstelaan, Thank you for taking the time to review your stay with us and for recommending our hotel to other travelers. I am very pleased to hear that our staff made your stay pleasant . We hope to welcome you back to the hotel in the near future. Hospitality regards, Yosef H General manager,
Thanks for the good service i did enjoy my short stay one of the lady who welcome me she is the best God bless her for us,she knows her work and looking after she borod a charger and Nati also he is the best
Dear Valued Guest, Thank you for your kind comments. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Hospitality regards, Yosef H General manager
Very close to the airport Convenient for business travelers Short trip Fast services Welcoming staff Good food Newly furnished rooms Mr Samuel good man to meet there night manager Definitely coming back
Dear Ibrari, Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon! Hospitality regards, Yosef H General manager
The stay at the hotel was excellent, all the workers are very friendly, the receptionist Nati very helpful always attentive to our needs, in the restaurant they treated us super well, the rooms very comfortable and clean. We felt very good during our stay. I will definitely recommend this hotel
Dear Cloliva, Thank you for taking the time to review your stay with us and I am glad to hear that your stay with us was a memorable one! We will let Nati know that you were pleased with his service. We look forward to welcoming you back to the hotel in the near future. Hospitality regards, Yosef H General Manager
it's very close to bole international air port in Addis Ababa, brand and newly furnished room with professional staff members especially night shift team are very welcoming... it gives a big aplus to the country as well as the world, definitely i will come back again very soon
Dear Client, Good morning client, I left your hotel on 24/02/2021 Wednesday and i was staying in Room Number 503 i do appreciate for your services and i do pray that we meet again, I wish you the best and covey my regards to ALL staff members of Best Western Hotel Best Regards Mwoda Francis
Very clean and comfortable bedding in room...I always struggle with pillows but this one had the most comfortable ones. Good nights rest. Staff very friendly and helpful. Met Yeabsira at front desk, a pleasant young man with a great outlook on life. Will definitely stay here again
Dear, ChrisCogill We are glad to hear that you enjoyed your stay with us and that you would recommend us to a friend and we truly appreciate your kind words about our staff. It is definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Mr. Yabsira that he made an impact during your stay. We hope to welcome you back to the hotel soon! Hospitality regards, The management,
The hotel is at a great location, just at a walking distance from the airport. The room is very beautiful, cosy and clean. The staff is very helpful and friendly. They did their best to assist me and they're always smiling.
Dear MeireBerito, Thank you for choosing to stay with us and we are glad that you enjoyed your stay. Our location is definitely one of the things we are very proud of about our hotel. Our staff is always ready to help you with anything. Looking forward to seeing you again soon. Hospitality regards, The management.
My first experienced of staying was moderate in overall but with one glitch of issue. I give feedback to Hotel management and they respond it well. On my second visit, improvement was made and all services was incredible. I recommend this hotel if you think that your feedback matters!
Dear Baguss. Thank you for making our hotel your second home. We appreciate your loyalty and your continued trust in our hotel and our staff. Your continued patronage of our hotel is sincerely appreciated and we hope to be part of your future trips. Hospitality regards, Yosef. H General manager
Great hotel option, very close to the airport, and on a nice street with lots of activity. I stayed here twice (on the front end, and back end of my trip to Ethiopia). The hotel is new and modern, with large, clean rooms, great showers, and VERY comfortable beds (to the Best Western: Whatever pillow brand you use there-- don't ever change it). Great breakfast, too! Service is warm and friendly, and there was a beautiful basket of fresh, local fruits waiting for me when I entered my room. Excellent experience, all the way around.
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed positive feedback about our hotel and services. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. Our location is definitely one of the things we are very proud of about our hotel to other travelers. I hope your next stay is just around the corner. Hospitality regards, Yosef.H General manager
Best accomodation we've stayed at in Ethiopia! It is immaculate from start to finish. Efficient and safe. Great location so close to airport. Dinner was delicious. The bedroom is comfortable and neat. Staff SO helpful and friendly! Would definitely recommend them. We will stay longer next time.
Dear Lisa, Thanks for the great review and recommending our Hotel. we are delighted to read how our team delivered above and beyond your expectations. It was a real pleasure having you staying with us. Reviews like this make it all worthwhile and inspires us to do even better. We really hope to see you again in the near future! Hospitality regards,
Great service the assistant was amazing, welcoming, kind, and went out his way to make sure we felt comfortable and at home. Will definitely be making another visit to the hotel in the near future. So thanks to all the staff and an extra thank you to. Mr Yeabsira
Dear Kelth rennie, Thank you for your kind review! We truly appreciate your kind words about our staff and Service, It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Hospitality regards, Yosef H. General Manager
my stay was short but the hotel is comfortable, the staff are friendly i remember the driver solomon, temesgen and merry at the reception the food is delicious and the hotel is quiet, it is located on bole street, surrounded by resturants and shops
Dear our valued guest, Thank you so much for staying at Best Western Plus Pearl Addis and for your amazing review. We are pleased that our staff offered impeccable service. I have shared your complements to Solomon, Temesgen and Merry. Our team always sees the opportunity to offer the best experience to our guests. We are happy the we met your expectations. Thank you once again and we hope to see you again soon. Best regards, The Management
I had great experience with very friendly professional staff The hospitality is good and the food is amazing I strongly recommend this hotel and will definitely come back to it even the weather at this time welcoming
Dear Abdirazaka, Thanks for the awesome review, Abdirazak! We work hard to meet expectations like yours, and we're happy to hear that our staff made your feel at home and you loved our service. Come back and see us soon. Cheers! Best Regards, Yosef Haileyesus
my name is ibrahim from sudan is excellent hotel I'm very happy in stayed here , the team work is professional and so cute like robel and temesqen in the reception .next time i will go straight to best western plus pearl
Dear Mr. Ibrahim, Thank you for taking your time to share your thoughts on our hotel. I am glad that you recognized our service standard and staff teamwork. I will definitely share your complements to Robel, Temesgen and the entire team. We cant wait to see you again in the near future. Warm regards, Yosef Haileyesus Acting General Manager
I was a transit guest in this hotel for one night, and I'm really happy by there excellent services and Hospitality. and the hotel is close to the airport so it helps to me get easily to their, I hope I will be back soon.
Dear 86miaa, Thank you for choosing Best Western Plus Pearl Addis. It is a pleasure to hear that you had a wonderful stay in our hotel. You are right, our hotel is only 3 minutes drive from the Airport. Thank you for your feedback on our service and hospitality. We are already looking forward to welcoming you once again in the beautiful Addis Ababa. Yosef Haileyesus Acting General Manager
I had an amazing experience as soon as I walked in by the bell boy named Yeabsira. Extremely helpful and very welcoming. Went out of his way to make me feel comfortable. Explained everything in detail. I will definitely recommend
Dear Jones, What a feedback which gives us an effort and motivations, as we need to improve more and more your support is curtail. For that please share your email with me to discuss in detail. Or contact me by email at your continence. Looking forward to hearing from you, Kindest regards, Bilal Abebe | General Manager Tel +251- 116-890-005. | Mob : +251 93 093 93 93. | +251 96 668 8565 | E [email protected]
I was in transit there 1 day. I am very happy the way they treat me.Reception guys they were wonderful and very helpful. Specially Mr Yeabsira was very helpfull and kind. He helps me a lot. Rooms were well cleaned and well organised
Dear Haaw, I really appreciate your feedback, it is very helpful, I need your support for the future on what we can improve. For that please share your email with me to discuss in detail. Or contact me by email at your continence. Looking forward to hearing from you, Kindest regards, Bilal Abebe | General Manager Tel +251- 116-890-005. | Mob : +251 93 093 93 93. | +251 96 668 8565 | E [email protected]
Avoid, avoid, avoid.. Unless you would like to experience house arrest during quarantine. The Best Western Plus in Addis Ababa is being used by the Government as a COVID-19 quarantine hotel for people arriving in the city. The hotel is charging $55/day. They are rated as a 4 star hotel on the list of hotels provided by Ethiopian airlines. However, their services and facilities are disgusting, and their staff are rude, uncaring and unhelpful. During my seven days enforced stay they had only three menu options for the whole week: the same for lunch and dinner each day, everyday. On top of this, whenever I called room service to order food the items listed on the menu were almost always unavailable. The waiting staff knock on your door at the end of their shift and stand by the door waiting for tips. All the staff expect you to give them tips and if you don't, you don't get good treatment. At Reception, when you pay for your rooms they convert $ to the local currency using the bank's rate for the day. However, they give change in the local currency at 50% of this rate. I wish I could show pictures I took during my stay. The room I was confined to looked like it has never been cleaned. I also found a bug in the bread I was given for breakfast. Again, the staff were completely unconcerned. On another occasion an unidentifiable meat was served, the member of staff was unable to confirm whether it was pork or beef (it looked like saveloy sausage). I would not wish a stay in this hotel on anyone. It is such an embarrassment to the name!
Nous vous répondons sous 48H
Discutez par Messenger 
Echangez sur WhatsApp 
Discutez avec l'assistant vocal 
Nous écrire par message 
En direct par le chat 
Par WhatsApp
