The Best Western Plus Addis Ababa is ideally located in the heart of the commercial and entertainment district of Addis Ababa, the bustling capital city of Ethiopia. Nearby attractions such as business centers, religious centers, restaurants, bars and Bole International Airport are all within walking distance of the hotel. Guests can relax and unwind in all of our 160 rooms and suites, each designed specifically with the guest in mind to offer them a home away from home. The hotel also provides free parking on site. The fresh and trendy all day dining restaurant is located on the mezzanine floor and offers an incredible selection of cultural and international delicacies. The Lobby Bar & Cafe offers authentic Ethiopian coffee, sip brick mocktails and enjoy something from the fresh display. Room service is available for guests who wish to dine in the privacy of their rooms. The Best Western Plus Addis Ababa can also host a wide variety of private functions including. weddings, corporate events, meetings, conferences, and private parties in one of our modern and spacious meeting rooms and halls. Located on the 10th floor is our modern and atmospheric sports bar which offers the guest a 360 degree view of the city, offering you a memorable experience. The hotel also boasts a state of the art gym with a wide range of equipment and our dedicated professional team on hand. Feel relaxed and rejuvenated in our spa with one of our many bespoke treatments.
Best Western Plus
I frequently stay at BW Bole. the rooms are very comfortable, service is commendable & the food is also good. however, the check-in/check-out process is bit slow. the vegetarian food options for limited.
I stayed at the Best Western Plus for 8 days in April/May 2019 and was very pleased with the experience. The most remarkable feature of the hotel was the quality and pleasantness of the staff----always most helpful, friendly and service oriented. My room was a suite, which was nice--probably a 3 star in North America, but everything worked and it was quiet, with good internet and a good shower facility. The second most important aspect of the hotel was the quality of the food, which was always excellent. The main restaurant overlooking the street is first class in service and quality of food. I have visited Ethiopia and many African countries often and my experience here was near the top of the list. I recommend it highly.
Short trip from airport (about 15 mins at the most), smooth and friendly check-in from a hotels.com booking. I can see why previous reviewers struggled with airport pickups, but the hotel drivers are not allowed into the airport terminal, and you must leave the arrivals terminal and go down into the car park in front where the taxis are. Room was comfortable if a little small (standard room) , looking out onto the main Street in front. Room was clean and all working, WiFi was good, no interruptions. Many restaurants etc on main Street, quite a lot of noise from French windows that didn't close / lock completely, but not too bad. Noise stopped after midnight anyway. Room service sandwich was ok, generous portion, arrived without too much delay, and beer was cold. Easy checkout at early morning, friendly service even at 06h00.
I am a frequent traveler to Africa and honestly the difference between hotels (the good ones) is all about the service. At BW Addis me and my colleagues we felt at home. From the warm welcome at check in (they gave us free early check-in), to the delicious breakfast that is also served always with a smile! The beds are very comfy and my room (on the ninth floor) was super quiet. The overall experience was very pleasant I highly recommend this hotel!
In Addis Ababa basic infrastructure (electricity, water, internet) is still unreliable, frequently causing annoyances and even serious problems for the traveller. This hotel, however, is really well functioning and came as a positive surprise. I stayed for a full week and there was always water (also hot, in the shower, with good pressure), and electricity - and Internet was remarkably fast. The bed was comfortable, bathroom was good and my room (not towards the main entrance) was quiet. Even the a/c worked well! The outdoor cafeteria at the ground floor was nice (with good wi-fi), the gym was OK and staff was friendly. Two bottles of water were provided for free every day in the room, a detail much appreciated when coming home after a long day and not wanting to go out again. The breakfast buffet offered a wide assortment of cold and hot food. Room for improvement: routines and systems at the reception should be overhauled as reservations (mine as well as many other guest's ) took a long time to find, even when showing them in print. The pick-up service at the airport could also be improved - informing guests that the driver is not waiting inside the hall (after customs, which applies to many other hotels) but that the van is located in the parking lot. Overall, highly recommended!
Good hotel, friendly staff, near the airport in a safe area. Good breakfast buffet and clean rooms. The Bar/Restaurant in the lobby area is fantastic. WiFi is good (inside the room and in the common areas) Couple of issues: 1. I could not contact the hotel to schedule a shuttle to pick me up from the airport. The email bounced and my contact in Addis told me that the hotel never picks up the phone (listed in their web-site). THIS IS NOT ACCEPTABLE. 2. The buffet (located on the 1st floor) closes 30 minutes early. We showed up exactly at 1030 PM and they had already removed all the buffet items and cleaning up the place although they are supposed to be open till 11 PM !
employees are very interested and caring. the location of the hotel is great. You can go anywhere you want in a short time. Airport is so close to hotel. It takes 10 minutes with hotel shuttle. meals and the cooks are super. rooms very comfortable and clean. I stay in this hotel for a long time and I am very happy with the service.
rooms, foods, services were very good. especially food&baverage manager mr. gokhan was very hospitable and helpsfull. He was interested in our all requirements and needs. even out of his responsibility. It was very good atmospher. Thank you very much for all... see you again.
Best Western Plus Bole is a big step up from their usual budget hotels. We have stayed there about three different occasions for a week or two at a time. We know the hotel and employees quite well. The hotel is in a busy part of Bole snd close to Enda Mall with lots of rides and games for the kids, shopping at three smaller mslls. We liked Morning Star mall opposite the hotel was good for us. They have a terrific kids spa and I used the nail salon next door and it was awesome - they do shelac for a great price, very hygenic. Pizza hut is attached to this mall too. Food wise, the menu was still being tested when we stayed in Oct and Nov 2017. We enjoyed the kebabs and mini burgers. The breakfast buffet was pretty good most days but fresh fruit could be improved. Rooms were a bit on the small side and the bathrooms were too dark and not light or bright. More storage is needed. Smoking should really be banned. Some of the managers smoke too and really this does not look good for the BW brand. Internet was slow and sometimes fid not work at all. We dont know why the internet is so poor bec at the Golden Tulip it worked amazing. The whole code system with numbers is a silly idea snd they need to get a system like Golden Tulip or Capital Spa hotel. A downside is the business centre - it was in the lobby and not well managed. We loved the team at the hotel esp Marina and Betty. Both were so nice and went beyond the call of duty.
Spent 5 nights for business trip the accommodation was good for the city Location Middle of the heart of the city, closed to some restaurants Service and facilities Airport pickup didn't want well when arrive however when return it done Taxi seeive good Renting car was expensive Food Quality accepted and varsity is good There is also a good cafe in the ground floor The hotel generally clean and staff are friendly
The hotel is modern, clean and safe. its located close to restaurants but not necessarily in a cute area. its very close to the airport. The gym is mediocre and there is no pool but the rooms are decent, good water pressure, 24/7 affordable and decent room service and a friendly snd responsive front desk. The place is nothing special but good value for money. there is an airport shuttle but you only get to it on the parking lot, not close to the teriminal itself but its also a cheap 10 min taxi drive away. Breakfast is included and also Ok, again nothing amazing. I would stay again but likely not with kids but for business.
The location of the hotel is amazing, just minutes away from the airport, and next to many shopping centers and restaurants. The staff are extremely friendly and helpful. the rooms are clean and quite. And the shower has strong cold and hot water. The free wifi covers the entire hotel area, and the signal is strong. The breakfast was excellent with many options to choose from, I only wished there were more juices and drinks options with it. The only thing I did not like about it was the shuttle service, I requested a shuttle service, and as the instructions said I was waiting for someone to hold my name at the exit gate, however there was no one, and while trying to call the hotel the number was switched off !!! luckily another hotel staff helped by calling a different number for me, and finally I managed to talk to the hotel and to the driver, but it took me more than 30 minutes of waiting time while the drive it self was close to five minutes only. However on the way back to the airport from the hotel the bus was waiting for me on time. I will definitely stay there again.
Whenever I'm Addis I'm using this hotel and returning back and back again, so can't say more it has all what's needed and staff/service are excellent. Their restaurant/terrace are also excellent and much vibrant at night so u'll not get bored ..
The city is dirty Etiopians are not very friendly Never conquered and they are proud of that Their touristic service is not good In any hotel Except here Great hotel great restaurant It is very clean The streets of Bole area are destroyed
Reserved a room from the US since I had a layover in Addis Ababa and loved Reilly on the 1-800 #. She arranged for airport pickup which worked out great in fact they waited on me since one of my bags did not make it from Frankfurt. The warm greeting at the front door, Meron who checked me into a lovely room along with the food & beverage team were all so wonderful and gracious. On my first visit through this country I was very well taken care of. Great job folks.
As you come into the entrance there is a traditional coffee set-up and then to the left is the Lobby Bar and Cafe which serves burgers, pasta, meats, fish, and traditional Ethiopian food. There are big screen TV's for news and sports. There is an adjacent outdoor dining facing the street. The Lollipop Chicken is grilled chicken legs with a sugar glaze served with cooked vegetables or french fries. I had this with spicy Lentil soup. The chicken was slightly undercooked but edible. The service was reasonable. They did have a nice dessert display and I had the apple pie which was excellent. Once before I had come in past and had a burger which was average. Overall I would say this restaurant is average but has a nice slightly upscale atmosphere.
I enjoyed the location of the hotel. The infrastructure is also fine, as the hotel is new. but the service is unfortunately poor. Had an issue with the toilet. Had to request it to be fixed 3 times over the span of 4H; had to have some shirts picked up for cleaning as nothing in the room for this to be completed. Required three attempts; As the safe had the previous code and locked had to request it to be opened twice. I think you get the picture.... The gym is clean and has the most basic equipment to get a medium hard workout. But could be so much better if it had a couple of heavier dumbbells, actual free weights for the barbell. there is also enough space to install a small water machine, especially given the altitude and not the most efficient A/C.
We visited the Hotel to have a quick snack in the lobby restaurant facing the main road since were between meetings. The restaurant was packed to the seams as was the bar area. All we could see were 2 waiters and bartenders battling their way around with the customers. We ordered for a Tea and Beer and had to wait for over 15 minutes to be served. This was after having to walk up and track the staff member who obviously was under pressure with the service since the restaurant was understaffed The F&B Department must staff this restaurant adequately so that the clients get better service and they in turn can increase their business
Excellent hotel, the location and amenites are custormer friendly. The services of people was kind and outstanding. A very nice to spend time and business in Addis Ababa. A transport is available from and to the Airport
Hotel is new and in relatively good condition but found the service to be severely lacking. Not sure if this is consistent across Addis (it was my first trip) but after so many days of business travel, I was really looking for some good, solid service and amenities. CONS -Airport shuttle never arrived to pick me up. I was lucky enough that the shuttle was dropping another guest off at the same time, but he had no record of me. When I alerted the reception staff of this at check-in I was dismissed/excuses made. -Breakfast selections were fine, but service all around slow. Would take 10-15+ minutes for a cappuccino and often had to go without to make my meetings. -Dinner service was even slower and took very long. Food was also inconsistent. I ordered a simple pasta dish two nights in a row; the first night it was fine, the second night was nearly inedible. My companions orders often came out lukewarm and we would have to wait long periods in between requests (i.e. heating up food, salt, additional glass of wine, etc.) -Wifi access was intermittent (again wasn't sure if this is consistent across Addis). -allegedly had access to spa and gym but was never able to do so. PROS -laundry service was good (though you'll need to follow-up yourself) -room itself was clean, comfortable, and in good condition
My stay at an otherwise acceptable hotel was ruined by my experience on arrival at Bole airport. Despite my phoning the hotel the evening before to confirm my arrival details and a 19:45 pickup by hotel shuttle, I was left waiting for 45 minutes in a very unpleasant situation with no phone, local currency and limited knowledge of the language. Two people kindly made phone calls for me but I was unable to contact anyone at the hotel (they later told me there were problems with the lines that day - all the more reason to ensure no customers were abandoned at the airport. Finally I had to return to the airport to get some currency although I was only staying overnight, and I was about to leave in a taxi when the shuttle turned up and the driver came to get me out of the car. After a drive lasting 10 minutes we reached the hotel (I could literally have walked in the time I was waiting) and I asked to see the duty manager to complain: I told him I would write a negative view of the hotel, and would never stay again, but wanted to be fair and explain to him why. Unfortunately the duty manager looked about 20 years old and had clearly had no training in dealing with dissatisfied customers: he merely looked embarrassed and I knew he would make no report of the incident. He didn't even have the nous to offer a welcome drink to help compensate for the extreme inconvenience. After such a stressful experience I was in no mood to appreciate the hotel. It was ok, nothing more. On my last stay in Bole I paid 50 USD for a comfortable and considerably larger room, and good service, including punctual pick up and drop off, at a hotel a stone's throw from BWP. My calculation had been that by paying around double that price, I could be sure of a very good hotel and excellent service: unfortunately I was completely wrong. No guesses where I will stay next time...
I stayed in this hotel while on business in Addis Ababa. My room was perfect. I got to use the sauna and steam room while I was there - these were good. The restaurant was good. Their meeting rooms were okay - but on the small side for bigger groups. On the whole its a great hotel
First, the check-in staffs were very good on the same day, when we needed a last minute dinner booking for Monday night, Timketu was able to recommend a very good restaurant and arrange a table for us. Thank you Timketu! On Monday night we went for Night life nearby at AV club unfortunately I lost my Wallet and Passport there, but now one was keen to help us at the club thus I manage to come back to Best western hotel, I told to the night shift staff he call his Manager then I speak with Manager Abiy and I told him everything what happened there, this guy was very humble and he listened me very courteously then he call a phone call to the club but no one was responding, then we went together there he asked for the club manager & after they speak with their local language and we get inside were I was sitting before then the club manager call all the bartenders and waiters ask them one of the bartenders say that he just handed here and brought my passport and wallet form the back. I really want to thank to Mr. Abiy for his assistance and cooperation he goes beyond what I accepted form your staffs. The hotel Senior Management should be Proud for your friendly helpful staff. Just would definitely stay here next time I'm in Addis Ababa.
im in Addis for 2 years and for me as person who like sweets wasn't easy to find the place can satisfy me, the variety and taste of food and sweets always grab me to have good time in the restaurant. beside the delicious meals and tasteful of sweets , i found the price very reasonable. so far it my best recommended restaurant i invite to my friends.
Best western Plus Hotel is one of the best hotels that exist in Addis Ababa while I was there I really enjoyed the bed rooms.I had cheese cake during at my stay. It was amazing. The staffs are also amazing. There is a Turkish chefs.
I was hopeful to stay at the Best Western because it was built in March 2018. However the finishing is really bad and the hotel is always showing signs of wear and tear. The food is very average and the service is ok.
very professional service from well trained staff. Bravo to Manager Goken. . Hotel equipped to best international standards.. Restaurant and bar serves good variety of local and continental foods. Reception very friendly and helpful to handle customer requests. Location is very central sitaued opposite Edna mall the premier shop Mall in Addis. Plenty of bars and entertainment around. Close to airport. I will stay again
I find the hotel to be well located for business and entertainment. Easy to grab a taxi to anywhere in the city. The two main cultural show restaurants are a short distance away. The place is better than any of the Best Western Plus I've seen in North America.
Location is excellent, everything's around, safe area and lot's of restaurants & pubs around, staff attention to details ,smiling and always ready to help, very clean hotel and affordable price . Much recommended
I loved it !!!.... The Cheff is from Turkey .... he makes amazing deserts .... i m a local in addis last 4 years .... and this is the place for me to get my GREAT deserts .... the European taste and the middle Eastern taste is hard to find!! .... say hi to the Cheff from me when u see him ... cheers !!!????????
3 freinds on a holiday and had a blast... Good location, happening area, malls & restaurants all walkable distance. Comfortable rooms, good food, new property, decent spa and gym & to top it up some very good human resources to guide, help and facilitate. Having visited 45+ countries, I must say Amir Seid (FOM) and his team did an excellent job to make our 3 days memorable. Ms. Kidst (customer relations) deserves specific mention as she was core in making our trip comfortable, smooth, safe and memorable. Kidst, You are a star, keep it Up and txs a ton!! Will certainly stay here again when in Addis.
Binyam the bartender was amazing. He made any drink we wanted. Every single drink was on point. He was very professional and knowledgeable. I will recommend him to my friends and family. Best western is the place to be. Wifi available as well.
Beniam was great. He and his staff made custom drinks for us at our request and were very friendly throughout our time there in the bar/restaurant. The atmosphere is nice and the drinks are made strong. Would definitely go back again!
Although I did not stay here, I did stop a few times to meet with friends and sat in the bar area and terrace. Very Friendly staff always with a smile especially at reception as they quickly greet you with a smile. The decor is modern and the hotel seems well built unlike any hotels that I have stayed in Addis. Food and drinks are good and very reasonable in price, on my next visit I will definitely stay there and see the rooms.
Everything about my visit here was A+ Value for Money experience at Best Western plus Addis Ababa. The services and the rooms is exemplary. The staffs at the hotel were very friendly and in particular, the front desk staff were friendly, professional and listened to every word I said (Tesfalidete), Manager (Abiy) is also awesome, going above and beyond and also ready to go extra mile for their guests, had very engaging conversations, have good knowledge of their own country as well current affairs . The breakfast was very good and staff very efficient. The orders came on time and the food was excellent. Recommendation it's better to have an airport booth like other Addis Ababa hotels it will be very convenient to us I'll be back. Thank you to this hotel for everything
One of the TOP destination in Addis to go Very welcoming and very very well trained staff Quick in response - just perfect Good kitchen and food Clean rooms and all in working order Visiting ADDIS the last 6 years on long term stay in several Hotels and never really had a good experience But this Hotel is by far the Best Hope they keep this level as high as it is now I will certainly return on my next trip to this Hotel
We had a were Good trip. Food and beverage service quality very Good. Lobby bar was amazing. Staff was very frendly. Room are very clean. Airport also very closed to hotel.Defintly we Will came back here again.
New hotel in bole. Amazing and friendly staff. Food was very good as well. Rooms where comfortable, clean and just right. Location was very good Will stay there again for sure and recommend for anybody that goes to addis ababa
I enjoyed dessert and macchiatos at the bar and lounge. The atmosphere was very nice and elegant, the music was great, and the food and drinks were delicious. Everyone was really helpful and the bartender, Biniyam, was especially delightful and great to talk to. My friend and I thoroughly enjoyed our evening and we will definitely be going back to try more food and drinks and have another lovely evening experience!
I enjoyed Dashen beer on tap and a macchiato at the bar. The staff was very friendly, and the space is beautiful. The bar has great WiFi too! I cannot speak on the rooms or the food, but the bar was a nice place to unwind from the hustle and bustle of the city.
Been staying at different hotels and I can say that the food at Best Western Addis Ababa is stunning. Meat basket is as sexy as Madonna. Only thing is that meat basket is too much for one person so next time I make sure I have with two people. Service at the bar and the cafe was like magic. I am happy guys. Thank you so much
i like the hotel and it has a good WiFi. The staff is also helpful for the most part but a hotel of this caliber should serve quality food and in the event that this doesn't happen then its their responsibility to change the dish. i ordered their mille-feuille which was too sugary and not rich at all so i took a couple of bites and returned it uneaten. The waiter half-heartedly asked if he should change it and then said that it was the only dessert available. it was still on the bill i paid though....
This supposedly international hotel has a price, taste and portion problem when it comes to their food. Most of the dish i sampled tasted like they were made by a trainee, not a professional chef. On top of that, the expensive dishes that were supposed to be "enough for two" are barely enough for one. The manager walks around but doesn't even bother to ask the customers for feedback. Never again.
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