Best Western Plus Hotel Pearl Addis, Addis Abeba

Great hotel option, very close to the airport, and on a nice street with lots of activity. I stayed here twice (on the front end, and back end of my trip to Ethiopia). The hotel is new and modern, with large, clean rooms, great showers, and VERY comfortable beds (to the Best Western: Whatever pillow brand you use there-- don't ever change it). Great breakfast, too! Service is warm and friendly, and there was a beautiful basket of fresh, local fruits waiting for me when I entered my room. Excellent experience, all the way around.

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Valued Guest, We appreciate you taking the time to provide us with such detailed positive feedback about our hotel and services. I am sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We do take pride in catering to our guests' needs the best way we can. Our location is definitely one of the things we are very proud of about our hotel to other travelers. I hope your next stay is just around the corner. Hospitality regards, Yosef.H General manager

Best accomodation we've stayed at in Ethiopia! It is immaculate from start to finish. Efficient and safe. Great location so close to airport. Dinner was delicious. The bedroom is comfortable and neat. Staff SO helpful and friendly! Would definitely recommend them. We will stay longer next time.

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Lisa, Thanks for the great review and recommending our Hotel. we are delighted to read how our team delivered above and beyond your expectations. It was a real pleasure having you staying with us. Reviews like this make it all worthwhile and inspires us to do even better. We really hope to see you again in the near future! Hospitality regards,

Great service the assistant was amazing, welcoming, kind, and went out his way to make sure we felt comfortable and at home. Will definitely be making another visit to the hotel in the near future. So thanks to all the staff and an extra thank you to. Mr Yeabsira

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Kelth rennie, Thank you for your kind review! We truly appreciate your kind words about our staff and Service, It's definitely a boost for us every time we hear positive reviews such as this. I will be sure to let our staff know how much of an impact they made on your experience. We are always pleased to be your second home when you're at the area. Hospitality regards, Yosef H. General Manager

my stay was short but the hotel is comfortable, the staff are friendly i remember the driver solomon, temesgen and merry at the reception the food is delicious and the hotel is quiet, it is located on bole street, surrounded by resturants and shops

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear our valued guest, Thank you so much for staying at Best Western Plus Pearl Addis and for your amazing review. We are pleased that our staff offered impeccable service. I have shared your complements to Solomon, Temesgen and Merry. Our team always sees the opportunity to offer the best experience to our guests. We are happy the we met your expectations. Thank you once again and we hope to see you again soon. Best regards, The Management

I had great experience with very friendly professional staff The hospitality is good and the food is amazing I strongly recommend this hotel and will definitely come back to it even the weather at this time welcoming

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Abdirazaka, Thanks for the awesome review, Abdirazak! We work hard to meet expectations like yours, and we're happy to hear that our staff made your feel at home and you loved our service. Come back and see us soon. Cheers! Best Regards, Yosef Haileyesus

my name is ibrahim from sudan is excellent hotel I'm very happy in stayed here , the team work is professional and so cute like robel and temesqen in the reception .next time i will go straight to best western plus pearl

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Mr. Ibrahim, Thank you for taking your time to share your thoughts on our hotel. I am glad that you recognized our service standard and staff teamwork. I will definitely share your complements to Robel, Temesgen and the entire team. We cant wait to see you again in the near future. Warm regards, Yosef Haileyesus Acting General Manager

I was a transit guest in this hotel for one night, and I'm really happy by there excellent services and Hospitality. and the hotel is close to the airport so it helps to me get easily to their, I hope I will be back soon.

Yosef Haileyesus, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear 86miaa, Thank you for choosing Best Western Plus Pearl Addis. It is a pleasure to hear that you had a wonderful stay in our hotel. You are right, our hotel is only 3 minutes drive from the Airport. Thank you for your feedback on our service and hospitality. We are already looking forward to welcoming you once again in the beautiful Addis Ababa. Yosef Haileyesus Acting General Manager

I had an amazing experience as soon as I walked in by the bell boy named Yeabsira. Extremely helpful and very welcoming. Went out of his way to make me feel comfortable. Explained everything in detail. I will definitely recommend

Bilal Abebe, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Jones, What a feedback which gives us an effort and motivations, as we need to improve more and more your support is curtail. For that please share your email with me to discuss in detail. Or contact me by email at your continence. Looking forward to hearing from you, Kindest regards, Bilal Abebe | General Manager Tel +251- 116-890-005. | Mob : +251 93 093 93 93. | +251 96 668 8565 | E bilal.a@bwppearladdis.com

I was in transit there 1 day. I am very happy the way they treat me.Reception guys they were wonderful and very helpful. Specially Mr Yeabsira was very helpfull and kind. He helps me a lot. Rooms were well cleaned and well organised

Bilal Abebe, General Manager at Best Western Plus Pearl Addis, responded to this review
Dear Haaw, I really appreciate your feedback, it is very helpful, I need your support for the future on what we can improve. For that please share your email with me to discuss in detail. Or contact me by email at your continence. Looking forward to hearing from you, Kindest regards, Bilal Abebe | General Manager Tel +251- 116-890-005. | Mob : +251 93 093 93 93. | +251 96 668 8565 | E bilal.a@bwppearladdis.com

Avoid, avoid, avoid.. Unless you would like to experience house arrest during quarantine. The Best Western Plus in Addis Ababa is being used by the Government as a COVID-19 quarantine hotel for people arriving in the city. The hotel is charging $55/day. They are rated as a 4 star hotel on the list of hotels provided by Ethiopian airlines. However, their services and facilities are disgusting, and their staff are rude, uncaring and unhelpful. During my seven days enforced stay they had only three menu options for the whole week: the same for lunch and dinner each day, everyday. On top of this, whenever I called room service to order food the items listed on the menu were almost always unavailable. The waiting staff knock on your door at the end of their shift and stand by the door waiting for tips. All the staff expect you to give them tips and if you don't, you don't get good treatment. At Reception, when you pay for your rooms they convert $ to the local currency using the bank's rate for the day. However, they give change in the local currency at 50% of this rate. I wish I could show pictures I took during my stay. The room I was confined to looked like it has never been cleaned. I also found a bug in the bread I was given for breakfast. Again, the staff were completely unconcerned. On another occasion an unidentifiable meat was served, the member of staff was unable to confirm whether it was pork or beef (it looked like saveloy sausage). I would not wish a stay in this hotel on anyone. It is such an embarrassment to the name!