Best Western Clermont Ferrand Centre

We had a lovely stay while exploring Claremont Ferrand and the Auvergne. Hotel is going through a transition of ownership, so going to have a spruce up. Spotlessly clean, Good location, wonderful attentive staff (especially Sam) and a wonderful breakfast with plenty of selection........what more could you want!?

- Breakfast time for weekend is until 10:30 but at 10am, some foods/ fruits were not refilled probably due to only our family were the last (arrived 9:30). The lady staff refused to refill the bacon cos no more guests will eat but when the man staff heard he said yes he will do. The lady at first didn't want to fix the egg boiling machine but when I tried to explained both English and French that I couldn't boil the eggs properly since yesterday, then she agreed to refill the water in the boiling machine. It was dirty and not enough water in that. When we were eating and the time was almost 10:30 (6/oct) the same lady asked us to clear the dishes, look like she wanted to chase us away. It was impolite to treat the guest like that. My son couldn't finish 3 croissants leftover, he took with him, she said that can't take and must pay. I replied these 3 croissants will be thrown away anyway, why? She still said need to pay!!! She was so impolite. I expected she explained us more politely and allowed us to sit eating peacefully. - parking: we drove few times to find the parking place but unfortunately there were no parking place except finding at the public area. - The front desk staff are friendly, helpful and provided very good service especially at our arrival day (4/10)and made so fast pizza for our family. The morning staff on our checkout day (6/10) was also helpful. - the room is clean and we met staff, were friendly.

A nice and clean hotel. Breakfast is reasenable according American standards. Pancake machine was broken. Good coffee and drinks. I missed any any cheese or meat for my bread. What could be better? Less loud music. Overall: is was a good stay and I will come again

Although I had booked a room, breakfast and parking package for two nights, on arrival I was asked whether I had booked a space in the hotel's parking lot. No mention of this on the website! I was told that the hotel's allotted spaces in the underground lot were full and I would have to find street parking! After touring the area in the rush hour this proved impossible. After much ado I was then told I could use their car park. I would have to find the entrance gate and ring reception for it to be opened. My phone could not do this. Eventually, a receptionist came with me to ring her colleague in order to open the gate.Totally bizarre. The entrance gate is very narrow and it would be easy to scratch your car. After a long journey from Montpellier, I could have done without this hassle and stress. That said, the hotel is good and I was recognised as a Platinum IHG member. Dinner in the restaurant was excellent. My room was compact but fine. It is easy to walk into the very pleasant town centre. This was my second visit here but the new parking situation would sadly prevent me from staying again.

Shiva was a professonnal and very great waiter. He is very helpful and a great guy. Holidays inn are very lucky to have him. I recommend this hotel thanks to him. We had a really nice stay here and we'll for sure come back in the future. Cheers and thank you