Aiden by Best Western Clermont-Ferrand Hotel & Spa

Room very clean & tidy, Spa OK, Restaurant disappointing food arrived cold, wine recommended not great - overall experience was OK

This is a review of the restaurant not the hotel. I booked this restaurant many weeks in advance as it was the closest to our hotel that could be booked online. On the day our travel was delayed slightly but I sent an email to them to keep them advised. As it turned out, we were only about 10 mins. later than our booked time. When we arrived however, there was no reservation in their records. We still managed to get a table but the staff did not seem to want to serve us and were in the process of clearing away the tables adjacent to us. We ordered and the food took an eternity to arrive and when it did it was mediocre at best. Overcooked falafel, and tasteless food. Very disappointing. Lesson learned.

Worst room in Franch this trip. The room is about the size of a postage stamp. They advertise a pool and spa, but you have to pay 15 Euros each for the privilege of using them each day. If you have a large car, beware of their parking arrangement because it is scary! We walked around the neighborhood and found it to be pretty sketchy. I don't think you could pay me enough money to stay here again...

Nice and stylish lobby with friendly staff. The rooms were small, with a weird floor plan, I'd definitely not call them a “Junior suite”… the views were pretty sad as well (facing an old building). There's actually no hotel pool but a private on-site spa which offers a paid pool (15€ per hour, reservation required). That was the reason we booked this hotel so it was quite surprising/disappointing. Parking was 12€, you can also find some street parking around but the neighborhood isn't the cleanest/safest.

Do not book this hotel - they are only interested in taking your money! I had reserved rooms with them which I had to cancel because of the group's changes of plan - I cancelled the rooms 2 months in advance and requested a refund, which I have never received. They state the deposit was non-refundable, but this was NOT mentioned or stated in any email or in the contract which was signed. I have pointed this out repeatedly but they still won't refund the money. They are letting us pay for their mistake and now they are just ignoring the emails. Their customer service is a disgrace - stay away from this hotel!

Located a few minutes from the town center, you can easily access the city center via bus or tram from here. Parking available on site. The neighborhood is so-so, but the hotel is solid. Nice restaurant and a good breakfast in the morning. Friendly, helpful staff. Good for when transiting the area.

Amazing new hotel. Located 5mins away from Tram stop. Close to nearby attractions. Hôtel has a newly open spa with massage. Massage with Alice was amazing, very professional. Highly recommend to see her. Breakfast was good and bed comfortable.

I had the most terrible experience by a hotel staff, Gabriel working at the restaurant. My colleagues & I spent 8 nights in the hotel. Friendly & nice staff except Gabriel who shouted at us . When cautioned he shouted.."I don't care" " you're all clowns"! It was a shocking experience and he ruined our last night of celebration after a week long training in Clermont ferrand. This guy is very rude & badly behaved. He has zero customer service attitude. He has no business in the hotel attending to customer because clearly, he doesn't care. We requested to see his supervisor to make a complaint but no one came. His attitude should be unacceptable to his employer.

Attention, in addition to pre-payment of the room, the hotel took a deposit of 300 euros by freezing them on my card (defrosting takes 30 days from the bank). Cash deposit is not taken. Parking is by appointment only, which is inconvenient for those traveling by car in Europe. And how does a tourist know about parking registration if hotel booking aggregators do not provide this service as an option? Breakfast tables are not convenient, there is not enough space for comfortable accommodation, there will be a lot of fuss from passing people. They ask you twice what number you have in order to check your right to it. The hotel is not worth the money, and even more so a deposit of 300 euros. This is an exceptional case in my memory.

If you have to stay overnight in Clermont Ferrand , then I recommended the very modern and well appointed Aiden by Best Western. Lovely staff , good parking, comfy room and a cracking dinner at a reasonable price!