Best Western Hotel President, Bonn

We've booked the Hotel for 3 nights for our stay in Rome. The hotel location is good, and it is situated about 1KM from the Colosseum, about 10-15 minutes' walk. It has a metro station right next to the hotel, which is really good. The room we received was good and clean, the beds were very comfortable, and the bathroom was clean and good. it has all the amenities like Shampoo and Conditioner, hairdryer etc... The room was a bit noisy as it was facing a main street. The only disappointing subjects were the breakfast, which was dull and with very little options comparing to other hotels. The Gym was also very small and for me it was better to wake up early and jog on the streets. In general, the atmosphere was ok, the service was ok and the value considering it is August is fair.

I would like to Give 5 stars to the service I received by the staff. Especially Megan the customer service agent at the desk. I am a retired Hospitality manager 33 years service. Megan assisted us and gave us a upgraded room. It was our anniversary and she made our stay exceptional. She is caring and attentive. She displayed all the core values of being a valued team member in the Hilton corporation. Hilton is very fortunate to have her as a team member.

I have been to Italy 8 times, and to Rome four times, and I believe this is the best location by a country mile. The hotel is situated just 50 to 100 meters from the Manzoni metro station. It is quite convenient to arrive here from Roma Termini station by taking the metro on line A (red line) towards Anagnina and getting off at the Manzoni station. Just two stops from Rome Termini. The place is safe, and there's also a nearby tram station and a bus stop. Thus, the location was the main reason for me to book this hotel. However, the hotel ticked the other facets. The staff are helpful and courteous. The room was clean and spacious, as was the washroom. The self-operated laundry was excellent; I wish other hotels would follow this trend so customers can clean their delicate garments with care. There is no need to worry about laundry staff ruining expensive clothes by using the wrong wash or dry cycle. The hotel has installed Miele products, and a full washing and drying cycle costs just 15 euros. The price during peak summer was reasonable. The rooms are quiet, and the sleep quality is very good.

⭐⭐⭐⭐⭐ My stay at the Hilton Garden Inn Rome Colosseum was outstanding from start to finish. The hotel is modern, spotless, and in a fantastic location, making it easy to explore Rome's most iconic attractions while still enjoying a peaceful and comfortable atmosphere. The rooms were spacious, well-appointed, and exceptionally clean, with comfortable beds that made it easy to relax after a day of sightseeing. The breakfast offered a great variety of fresh, delicious options, and every member of the staff was friendly, professional, and eager to help with recommendations and any requests. What really made the stay memorable was the genuine hospitality of the team. Everyone went out of their way to make us feel welcome and ensure we had a wonderful experience. I highly recommend the Hilton Garden Inn Rome Colosseum to anyone visiting Rome and would gladly stay here again on my next trip.

Incredible location! It's just a brief walk to all the major attractions, and public transport options, including train and bus stations, are merely a minute away on foot. The staff here are outstanding and incredibly attentive. We were so impressed with our experience that we chose to cancel our reservations at another hotel and extend our stay with them for the last few nights of our trip to Rome. We enjoyed three days here, left for ten, and can't wait to return for another three days. The service is truly exceptional! The rooms are clean, the beds are comfortable, and overall, it's just fantastic. A few things to keep in mind: The elevators are quite small, so if you're traveling with more than 2-3 people and luggage, you may need to make a separate trip. However, this isn't a downside as the elevators are quick—just a heads up. The staff is ready to assist with anything you need. Need transportation? They arranged our airport transfer. Plus, they provided guidance on using the buses and trains. Looking for food recommendations? They helped me discover some delicious dining options. Want to book tours? They're more than willing to assist with that too. And if you're in the mood for a chat, they greet you warmly and bid you goodnight. They truly excel in every aspect. Overall, it's an amazing place!

Shuttle was late and charged me anyway

It was average, not really worth the price I paid more bookings directly with Hilton Honors pts then I would have going thru booking.com

Over charged me! Make sure you review your receipt! I stayed 2 nights and they changed my rate from what was originally booked. In addition, they charged me "Staff Hotel Appreciation" when I did not approve of gratuity. When I reached out, they said it was optional tip they offer guests, however no one asked me about it until I reached out. I had to ask twice to get that credited.

We were very pleased with our stay at the HGI. The staff were very friendly and helpful. Breakfast buffet was very nice. Exceeded expectations

We enjoyed our stay with the high quality expected from a Hilton Hotel. Our King room was a good size with American type amenities. The Hilton staff were all courteous and the breakfast buffet was more than adequate. Taxi's are crazy expensive (35 Euros to City Center) The location was good, away from the busy City Center and walking distance to the Colosseum. The metro station on the corner and buses nearby were easy to use to get to City Center and Trastevere (1.5 Euro).

We stayed here previously last year when it was a Best Western and again this year since the remodel and have been very pleased. The hotel is clean and in a great area in walking distance to the Colosseum by and a short taxi ride to the middle of Rome.

My recent stay here was incredible! The location is perfect—situated in a quieter, less crowded part of the city while still being just a two-minute walk from the Metro A line stop. The metro was a huge time and money saver at only €1.50 per trip. There's also an amazing little restaurant right across the street, Marco G Osteria, where I had some of the best food of my life. And a special thank you to the wonderful woman at the front desk (I believe her name was Sarah?), who treated me like royalty throughout my stay.

We thought our stay at Hilton Garden Inn Rome Colosseum was a fantastic base for Rome. The location was good, right near the metro and an easy stroll to the Colosseum, which made getting around Rome simple. Rooms were clean, comfortable and quiet enough to recharge. What really stood out though was the staff. Reception were friendly, relaxed and genuinely helpful, giving the hotel that easy-going, well-run feel that travellers really appreciate. A great stay in Rome with good people, good service and a location that makes sightseeing a breeze.

Stay at Hilton Garden Inn Rome Colosseum from April 23 to 25 under the name Lee. After having a very disappointing experience at another hotel the day before, I suddenly changed my plans and booked this hotel just one day in advance before coming to Rome. Despite the last-minute reservation, all of my requests were properly noted and arranged. From the moment I arrived, I already felt relieved. A young male staff member who seemed to be a trainee warmly welcomed me with genuine kindness, and his attitude immediately changed my mood after a stressful experience elsewhere. As a Hilton Honors Gold member, all of the benefits were properly recognized and provided, which made the stay very comfortable. The hotel is also in a fantastic location — just steps away from the metro station exit. Additionally, having a free ice machine and water dispenser on the first floor was surprisingly convenient during my stay. In fact, I enjoyed the hotel so much that I decided to cancel my original hotel reservation and extend my stay here for one more night. But the highlight of my stay was definitely Megan. I was very lucky to meet her because she happened to be working that day. She was incredibly, incredibly kind and professional. Even though she had only briefly seen my name during check-in, she remembered me the next day and quickly arranged everything so I could remain in the same room without needing to move after extending my stay. The entire process was handled so warmly and efficiently that I genuinely felt cared for as a guest. On the day of checkout, she greeted me again so warmly that it left a lasting positive impression. I truly want to praise her for making my stay in Rome such a pleasant and memorable one. The only downside of this hotel — though it may have been specific to my room — was that noise from the main road could be heard quite clearly inside the room. If you are sensitive to noise while sleeping, I would recommend requesting a room on the opposite side of the street in advance. Overall, this hotel completely restored my impression of hospitality after a very disappointing experience elsewhere in Rome. I would gladly stay here again. 2026년 4월 23일부터 25일까지 투숙했습니다. 전날 다른 호텔에서 매우 큰 실망을 한 뒤 급하게 로마로 넘어오면서 하루 전에 급히 예약한 호텔이었는데, 늦은 예약이었음에도 요청사항이 잘 전달되어 있어 첫인상부터 좋았습니다. 체크인 당시 트레이니로 보이는 젊은 남자 직원분께서 정말 친절하게 맞이해주셨고, 덕분에 다른 호텔에서 받았던 스트레스가 많이 풀렸습니다. 힐튼 골드 등급 혜택도 모두 정상적으로 제공받아 매우 쾌적하게 투숙할 수 있었고, 호텔 위치 또한 지하철역에서 나오자마자 바로 앞이라 정말 편리했습니다. 1층에 무료 얼음 머신과 정수기가 있는 점도 생각보다 매우 유용했습니다. 결국 호텔이 너무 마음에 들어 원래 예약했던 다른 호텔을 취소하고 하루 더 연장 숙박까지 하게 되었습니다. 그리고 무엇보다 가장 인상 깊었던 직원은 Megan이었습니다. 정말 운 좋게 그날 근무 중이셨는데, 너무너무 친절하셨습니다. 체크인 때 잠깐 제 이름을 보셨을 뿐인데 다음날 제 이름을 기억해주셨고, 연장 숙박 과정에서도 객실 이동 없이 같은 방에서 계속 머물 수 있도록 매우 빠르고 친절하게 처리해주셨습니다. 단순히 업무적으로 응대한 것이 아니라, 투숙객을 진심으로 배려해준다는 느낌을 받을 정도로 따뜻한 응대였습니다. 체크아웃하는 날에도 먼저 반갑게 인사해주셔서 마지막까지 정말 좋은 기억으로 남았습니다. 제 로마 여행을 더 좋은 기억으로 만들어준 직원이라 꼭 칭찬드리고 싶습니다. 다만 한 가지 아쉬운 점은, 물론 제 객실만의 문제일 수도 있지만 대로변 차량 소음이 객실 안까지 꽤 잘 들린다는 점입니다. 잠귀가 예민한 분이라면 반대편 객실을 미리 요청하는 것을 추천드립니다. 전반적으로 로마에서 다른 호텔 때문에 실망했던 제 인상을 완전히 회복시켜준 호텔이었고, 다음에도 로마에 온다면 다시 숙박하고 싶은 곳입니다.

Hotel was very clean and the staff were lovely. Ice machine in lobby. We had a king room and the room was very tiny. The bathroom was also very small, but we were really only in the room to sleep. Also, the hotel is located about a 25 minute walk to the colosseum so don't think you're goin g to be right beside the museum.

I have travelled the world, staying in Hilton's various hotels including Garden Inn branded hotels. This was singularly our worst experience. From rooms being made up at 8:00 in the morning (noisy doors bashing, vacuum cleaners running etc) to the ‘breakfast'. Plenty of fruit and bread, but the warmer options were appalling. The staff were pleasant enough, but the overall accommodations left a lot to be desired. As a result, I have written to Hilton head office to make my complaint official. This wa

We were told that for safety reasons they couldn't put 3 of us in a room even though when we booked it online, it did not mention anything about how there couldn't be 3. Rooms were tiny and the bathroom shower doesn't even have a door to close, therefore every time you take a shower then water gets all over the floor. Terribly designed hotel rooms.

This Hotel's gem are the Staff! The moment we checked in , Ilaria at the front desk gave us that warm italian Hospitality and friendliness. I must add,the whole front office as a team is great. The breakfast team are also fantastic, esp Jenny. Jenny welcomes everybody with a smile and i see her like many of her peers work hard and attentive. The breakfast crew works hard esp on busy times but they will acknowledge you and attend to whatever guests may need. The breakfast selections are good and tasty. The housekeeping team are also great at cleaning and refreshing the room. We are always greeted warmly upon interacting them at the hallways. The location is great. The metro is just a few steps out and couple stops to Roma Termini. The Colosseo is just a fee blocks away. There are few restaurant on the same block, Japanese, Chinese to name a few. This Hilton took over and this hotel was a Best Western property,one will see the difference of a Hilton hotel brand. It is providing a reliable, seamless, and positive experience where every guest feels valued. The people that works here i beleive were giving that service even before the brand took over. This makes the property one of the better Hilton hotel ive Stayed at. Thanks all

I have one major peeve about this hotel. The thermostat is set in a way that defies the actual weather. It was freezing in Rome in March, and yet guests were only allowed to use air conditioning rather than the heat. The rationale at the front desk? It was 20 degrees Celsius "last week," and it will be warm again "next month." Well, I'm sorry, but I wasn't a guest at your hotel last week, and I won't be the next month either. And from what I could tell, average temperatures in Rome in February and April do not justify turning off the heating option so that your guests don't want to get out of bed and step into an ice box in the mornings. Gaslighting your guests to suggest that nothing is really wrong with the hotel policy is not a way to address their discomfort. Other than that peeve, I have some real praise for this hotel. It is well situated in Rome. Some reviews suggest that the area in which the hotel is located is dingy and dangerous: yes the area is dingy here and there as is typical of big cities; dangerous? not that I ever noticed. It is located right on a metro stop, and close to buses and trams which make getting around Rome pretty easy. The breakfast at the hotel was very good. There was an enormous spread (scrambled eggs and bacon; fresh fruit and yogurts; extensive pastries and breads; a waffle maker and a self-serve espresso machine. The dining room was spacious enough to serve guests: there was never a wait. The staff working the dining room welcoming and seating guests and clearing the tables were always friendly. The room itself was a little drab (it seems that this Hilton Garden Inn, in its mid range of the chain's offerings, took over and renovated a Best Western) but very reasonably priced for Rome. The bathroom featured a very nice shower with a steady stream of hot water. The bed was comfortable. The hotel's location on a busy street meant that from my 3rd floor room, I could hear some traffic noise but I never felt that it was excessive.

I stayed here recently and had a mixed experience. On the positive side, the breakfast at the restaurant was excellent; it catered to all diet types and was a highlight of the stay. However, there were several issues. One elevator was out of service due to construction, and the remaining ones are very small. My room had a persistent smell of wet socks, and while it looked newly furnished, the finish was poor—some electrical plugs and boards were loose and hanging off the walls. Being in a busy area, the noise level was quite high. It's a convenient location, but the maintenance needs to be addressed.

Very friendly staff on reception, we were allocated a double room but we needed a twin room so went back down to reception and room changed without any problems. Breakfast was good with plenty to choose from and breakfast staff nice. Big shout out to Anna on reception who tried to get ahold of the transfer company to take use back to airport when it didn't turn up and they called us a taxi.

This hotel was a pleasant surprise! The staff members were accommodating and friendly at check-in and throughout our stay. We had a room with a king bed, very comfortable and quiet. The air conditioning was excellent and the room had a great hair dryer and iron. The breakfast was solid with many choices. The hotel is recently updated, so everything is fresh and clean. The location was perfect. We walked to many sights, easy walk to the colosseum and found nice restaurants along the way. We would stay here again if we return to Rome!

Comfy conveniently located with a train tram and bus stop all within a few metres of the front door. Modern spacious king room was the same price as a smaller room and very reasonable. Was stuck in Rome after the Middle East caught fire again on March 1st 2026 and ended up having mix of the anxiety of not knowing how in would get home relieved by such a comfortable stay.

This hotel is one of the mid-range properties of the Hilton group. We have previously stayed at hotels in this segment in different countries, although we usually prefer higher-end Hilton brands. Therefore, our expectations were quite moderate. However, this hotel exceeded our expectations by far. The reception staff were polite and professional, and the room we were given was extremely comfortable. It was renovated, modern, and very well equipped — everything we needed was thoughtfully provided. We had no issues at all with room cleanliness throughout our stay. The breakfast was more than sufficient, and we truly enjoyed it every morning. The breakfast staff were exceptionally friendly and attentive. In particular, we would like to thank the curly-haired lady who welcomed guests at the entrance, the gentleman around 50 years old who remembered our egg order after the first day, as well as the female and young male assistants. They took great care of us every morning — thank you all. Another big advantage is the excellent location. Metro, bus, and tram stops are right in front of the hotel, making it very easy to reach the city center. Termini Station is only two stops away, or about a 15-minute walk. We stayed here for five days and would definitely recommend this hotel without hesitation.

It doesn't really matter what name is on the outside of a hotel — true quality comes from the people inside, and the staff here was absolutely outstanding. Every single person we interacted with was exceptional and genuinely kind. A huge shoutout to Megan and Guido, who went above and beyond when our luggage was lost at AMS. They worked tirelessly for three days, coordinating with FCO and multiple contacts, until our bags were finally located and delivered. That level of care and persistence is rare and deeply appreciated. Anytime we needed help arranging a driver or taxi, the front desk team handled it quickly and smoothly. There was some construction happening during our stay, but it was minimal and never disruptive. Our room was very clean, and housekeeping was efficient and consistent throughout our visit. Breakfast was good, well-organized, and easy to access each morning. Overall, this was a wonderful experience, made special by the people who work here. Highly recommended — especially for travelers who value service and hospitality. Warmly recommended from two Americans who stayed over Christmas.

This hotel is conveniently located near the Roma Termini station. It was a great value for the price - it was one of the nicest hotels I have stayed in yet was one of the most reasonably priced I could find in Rome. The rooms were clean & quiet. The staff was incredibly accommodating every step along the way. If you're coming to Rome, I would highly recommend staying here.

- nice good hotel but under renovation during our stay and likely will change management - meals are good (dinner & breakfast) - friendly staff - clean room - it is also beside the train station which is handy

Hotel location was very good, as few meters from Manzoni metro station, also close to major Rome's attractions, we actually walked for most museums and galleries, the area felt safe Very pleasent, helpful, friendly, polite staff who are also able to communicate in English language. The room we stayed in was very spacious and very clean and tidy. Good value for money.

Stayed at Best Western President Hotel in Rome and had such a great experience! 🌟 The location is perfect — close to all the major attractions and just steps away from the metro,which made getting around the city super easy. The rooms were clean, comfortable, and well-maintained, giving a very neat and cozy vibe after long days of exploring. The staff was friendly, helpful, and always ready to assist, making the stay even smoother. The only issue was the windows in the room, which were not sound proof so you can hear the traffic. Recommend this hotel for anyone visiting Rome — great service, great location, and great value! 🇮🇹✨