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Best Western Congress Hotel, Yerevan

4.0/5  - basé sur 609 notations.
1 Italy Street, 0010, Yerevan, Armenia - See map

The Best Western® Congress Hotel is an elegant and comfortable hotel, offering to our guests the highest European standards, a warm atmosphere and an unforgettable stay to Yerevan. Each of our 126 guest rooms presents an ideal blend of comfort and functionality. The open-air swimming pool surrounded by the wonderful garden is the right place to relax and enjoy during the summer. Our hotel also offers a fully equipped fitness center with a sauna available free of charge to our guests. Conference facilities and a business center are also available. During your stay do not forget to visit the 'Raffaello' restaurant, which offers dishes of Italian and International cuisine. The Best Western® Congress Hotel is strategically located at a short distance from the airport and within walking distance to the city center. The Best Western® Congress Hotel is the ideal choice for both business and leisure travelers.

Best Western

Congress Hotel

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 599 guest reviews
NOTE ISSUED
Excellent
251
Very Good
255
Average
57
Poor
23
Terrible
13
REFER TO NOTICE
Business Business
258
Couples Couples
85
Family Family
69
Friends getaway Friends getaway
100
Solo travel Solo travel
74
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Disappointing "

2
18/09/2018

Pros: good location 5 minute walk from the main square, modern reception/bar area, room was large and clean( but slightly old fashioned) Cons: building work going on from early morning to evening makes it difficult to relax, the pool was large but grubby, breakfast was very poor quality, staff were a mixed bag. Some were great and some were rude and disinterested. All in all, a disappointment and I would not return .

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Shoegal1, Thank you for your stay with us and for sharing your experience. We were pleased to read you liked the size of the room, location, our already renovated lobyy area, and valued our housekeeping service. Regarding noise we would like to inform you, that our hotel has started a renovation project, which is close to its end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms; the interior and concept and it will be much more comfortable. Our Lobby area will be a nice place not only to sit and have a rest, but also work enjoying a tasty food and drinks by our Bar. Wine Cellar at Lobby area will offer more than 80 types of wine and our Sommelier will offer wines for each taste. All these changes are for our Guests' comfort. It will be our pleasure to welcome you again at our renovated hotel in the nearest future. Please rest assured we have addressed this with the team to ensure we improve on this. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Will be better sfter renovations are complete."

3
13/09/2018

This is a nice enough hotel and has a decent breakfast. I booked a rate that included dinner. Unfortunately the restaurant was closed for renovation so they struggled to know what to do. After three attempts to find out from (very friendly) staff, we were taken out to the pool area where the pool bar served food. Very limited menu and the food was just ok. The guy there was very helpful and friendly though. Air con was good. Wifi was good.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear H0WARD666, Thank you for taking the time to leave feedback about your stay at the Best Western Congress Hotel. We are really pleased to learn that you experienced great service and we will take your comments about our restaurant and teams on board. We always do our best to provide our guests with high-qualified service. By the way we would like to inform you, that our hotel has started a renovation project, which is close to it's end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. Our Lobby area will be a nice place to sit and have a rest, or to work enjoying a tasty drink by our Bar. Wine Cellar at Lobby area will offer more than 80 types of wine and our Sommelier will offer wines with each taste. We are grateful for your feedback and we very much hope for an opportunity to welcome you back soon to show all the changes which are done for our guests' comfort! Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Excellent "

5
06/09/2018

Great location with a short walking distance to the city centre and main avenues. Breakfast by the pool with a relaxed setting. Rooms are great and all in all in line with International standards for real 4 star hotels. Would certainly stay there again

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Aznavour33, Thank you for sharing your feedback regarding your stay! We do our best to provide qualified service and are glad that it exceeded your expectations. We are very glad that you liked our hotel location which is in the heart of Yerevan. It takes just a few minutes to go to Republic Square and other must-see attractions in our city. Also, it was nice to hear such kind words regarding the breakfast. We are continually trying to improve the variety and quality of food items that we offer. By the way we would like to inform you, that our hotel has started a renovation project, which is close to it's end, to make our hotel much more comfortable for our Guests. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. Thank you for staying at the Best Western Congress Hotel and we hope that you will consider us for your next trip and we can show all the changes which are done for our guests' comfort! Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Mediocre hotel, much room for improvement"

3
02/09/2018

I have mixed feelings about this hotel. It is reasonably well located but the rooms, although clean, are a bit worn. When we visited, they were renovating the hotel restaurants, which meant that you could hear the noise such as drilling sometimes still close to 7 pm which in my view is not acceptable. The ongoing work also meant that the only restaurant/bar open was the one by the pool where the breakfast was served. As the continental breakfast was set by the pool, it attracted lots of wasps. Probably not great for someone who is allergic! The restaurant staff in the morning seemed on top of things but when we visited for lunch, our experience was rather poor. Our waiter did not speak much English, which meant that he had to go and get someone else help him a number of times. They seemed to have only one waiter serving the food which meant that the food was waiting on the counter for quite some time before it was served and our hot food was no longer hot when it was finally brought to our table. When we complained about this, the food was reheated. Although the hotel check-in time is 2 pm, we had to wait almost until 3 pm to get our room. Not all the reception staff were helpful. Although I understand that some of the issues we had were caused by the ongoing refurbishment, I probably would not stay in this hotel again.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear GoMundo, Thank you for sharing your experience with us as your opinion is very important to us and helps us a lot in improving our service to the better. We are very happy that you found our location convenient. It is in the heart of Yerevan and very close to Republic Square and other main attractions in the city. It is nice to hear that you like our open-air Caribbean pool and it is our pleasure to know that you valued the housekeeping service. We would like to inform you, that our hotel has started a renovation project which is close to it's end. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. It will be our pleasure to welcome you again at our renovated hotel in the nearest future and show all the changes which are done for our guests' comfort. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Poorly managed"

2
01/09/2018

This hotel is very poorly managed. My family and I stayed just over one week, occupying 6 rooms. Because I had booked all the rooms myself they were all listed in my name. They couldn't figure out who stayed in which room, despite my offer of assistance before everyone arrived. The rooms were allocated ad hoc - with much confusion on the part of the hotel. The front desk staff are not trained in their job. They lied to us saying they are waiting for paperwork in order to move us to the proper room, but they were just playing for time until their shift is over. It created a lot of inconvenience for us - for eg. (but not including all the other mistakes) - my daughter had to pay my restaurant bill before she left very early morning; someone then came into our room in the middle of the night, turned on our light in order to check the room fridge/ bar use; then our room was checked out at noon, although we were leaving the next day. Overall a total mess. Is there any management apology? No. Is management aware of their own incompetent system? I doubt it. And lastly, the room safe key is a skeleton key, you need to take it with you everywhere. The only bright spot is the pool and the cleaners and restaurant staff. The rest are useless.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Joe Y, Thank you very much for taking time and leaving a feedback on your stay. We do really apologize for all the inconvenience caused during your stay as it is not the way we used to provide our service. Regarding your room move to the higher type want to kindly inform you that there were no lies from the Front Desk side and there was just a lack of information which caused the inconvenience to you but anyway the room with higher type was provided to your daughter. We are glad that you enjoyed your time by the Pool and we really care for the comfort and satisfaction of our guests and we do hope to see you again in our hotel in order to be able change your impressions and expectations to the positive. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Holiday "

3
29/08/2018

7 day stay as the first trip to Yerevan Rooms cleaned daily but little tired hence renovation that is going on Friendly staff and clean pool Breakfast ok but served in open air that attracted wasps Walking distance to city centre

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear kia6669, Thank you for sharing your experience with us as your opinion is very important to us and helps us a lot in improving our service to the better. Thank you for your warm words regarding our friendly staff. It is our pleasure to know that our team had a positive impact on your stay and you enjoyed our comfortable rooms and valued the housekeeping service. We do our best to provide qualified service and are glad that it exceeded your expectations. We are very happy that you found our location convenient and it is nice to hear that you like our open-air Caribbean pool. We would like to inform you, that our hotel has started a renovation project which is close to it's end. During this period, we have some limitations to our services including our restaurant and kitchen and that's why we serve Continental breakfast by the pool. Very soon we will have a totally new menu and restaurant, for sure our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We are totally changing the rooms, the interior and concept. It will be our pleasure to welcome you again at our renovated hotel in the nearest future and show all the changes which are done for our guests' comfort. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Amazing hotel"

5
13/08/2018

Well what can I say!!! Staying at the Congress hotel was one of the best decisions ever made. The hotel was beautiful, the pool was exactly what one needed when in Armenia during the summer, and the staff made our stay as comfortable as possible. But most of all thank you to our concierge Talar! From the minute we met you, you were nothing but kind and helpful. Congress hotel is very lucky to have someone who is not only friendly but also hardworking. If you're staying at the Congress hotel you will not have a single issue if you speak to her !!!

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Saree K, Thank you for your review. Thank you for making Best Western Congress Hotel a part of your trip to Armenia and found our hotel convenient. It is our pleasure to know that you enjoyed our cozy pool. We do our best to provide qualified service and are glad that it exceeded your expectations. Thank you for making a note about our friendly staff who are always doing their best to make the guests feel at home. Talar for sure will know that you were pleased with her service. Hope to see you again at our hotel soon. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Bad experience"

1
06/08/2018

Unfortunately I have got a bad experience with the hotel. It started once I arrived to the hotel - the hotel was under renovation so once I arrived, there was a bad smell of dust everywhere. Being allergic to dust makes it a big thing for me. The breakfast was another thing - since hotel is under renovation, they kept it outside - but since it's a hote summer and breakfast has sweet pastries and jams - you should see how many bees are there! Personally I'm not afraid of bees, but if you try to wave your hands to make them go away, they will attack you! Then, when I tried their lunch at the pool bar (because it was the only open restaurant in the hotel due to renovations) - and I ordered calzone - it looked nice from outside, but from inside it was just a cut sausage with some cheese and that's it! But my adventures didn't stop here. When I was leaving to the airport - they forgot to call transfer to the airport, even though I booked paid in advance early morning and came to confirm that taxi is booked 3 times! So when I came down and it was already 10 mins past the time my taxi was supposed to come - they said the transfer can't come. They quickly ordered another taxi, and told me they will offer it for free for me and return the money for transfer to my credit card. It was nice of them, and it in order to do it, they will cancel first transaction and charge me again for any other payments. The problem is they charged me second time for other payments, but never sent me money back. I'm constantly in touch with them, but no update. So I paid twice for my stay and never got money back for the first payment to my card, almost missed my plane, and so on. Think twice before booking this hotel.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Ekaterina E, Thank you for sharing your experience with us as your opinion is very important to us and helps us a lot in improving our service to the better. We are sorry to know that your stay was not a complete success and that You have some inconveniences during Your stay. Concerning Your experience of our renovation want to kindly inform You that we do our best in order our guests do not feel any lack of comfort during their stay and when we comple the renovation we will have totally new Lobby and Restaurant including several new services which will make the stay of our guests more enjoyable and comfortable. At this stage we are providing our guests breakfast by the pool in order to make them feel the cozy and fresh nature of the city and in order they feel relaxed at our open air swimming pool and the variety of the food is being refreshed all the time in order to make our guest feel the taste of summer fruits and in order to provide the most fresh meal available. As at this stage our main restaurant is under the renovation we have created a special separate restaurant Poolside in order to give our guest opportunity to have the meal they want during the day and when the restaurant will be ready You will have a big opportunity to try our new menu represented with the new brend and identity. As regards the transfer to the airport we do really apologize as it was a technical problem caused by the system and by offering You free transfer we tried to do our best to not to make you wait long and in order you are not late form your flight. And want to kindly inform you that the issue with Your payment was fixed right during Your check out time and today we double checked with the bank that the cancelation of the payment that we did during Your check out was confirmed by the bank and now it is the call of the bank to transfer the money back. Our Front Office manager is constantly in contact with the bank and with You via e-mail in order to fix that point as soon as possible and in order they transfer your money back and we will keep You updated in all activities regarding it. Thank You once more and hope You will come back again. Warmest regards, Anna Aslanyan

"Hotel "

4
03/08/2018

Stayed for few days ( it was a second stay at this hotel); Positive; 1. Breakfasts- high quality + liked breakfasts being arranged at pool side 2. Pool- a good one, big enough, towels are always available. 3. Location is perfect to walk down to Republic square 4. Very friendly personnel What did not like; 1. Refurbishment works still incomplete ( at winter time had a breakfast just next to elevator, so hotel promised to finish the refurbishment till summer, but it is not done on time) 2. Access to pool- very uncomfortable one, going open down through corridors, via gim and so on. 2. The room had no balcony - not comfortable for smokers. If you stay in smoking rooms- the constant tobacco smell is killing even heavy smokers. 3. Even being ****hotel in my opinion it is still something like 3.5 stars

925marketingm, CSR Manager at Best Western Congress Hotel, responded to this review
Dear SAskhat, We are very grateful to You for taking time and reviewing Your stay with us. Thank You for pointing out our fresh breakfast poolside where our guests enjoy not only tasty food but also cool Summer weather. Our pool is one of the biggest pools among the hotels in Yerevan and is aimed to create a great atmosphere for families who come to relax and have great time in the heart of the city. Besides the towels we provide free drinking water, Aqua Zumba and Aqua Fitness trainings with a professional trainer 2 times in a week. Our Pool Bar and Kitchen always offer alcoholic and non-alcoholic drinks and fresh food. Let us inform You that we have 2 accesses to the pool: one is from the Hotel, the other one- from outside. Thank You for making a note about our friendly team. It is such a great feeling to read that our staff had a positive impact on You during Your stay. Our primary goal is to impress our guests with a high-qualified hospitality service and to make them feel "home away from home" atmosphere in our hotel. Regarding our renovation we are happy to inform you that our lobby and restaurant will be ready very soon. We will have a new Bar and Wine Cellar with more then 80 types of Armenian wine at our new Lobby area. Regarding the rooms we would like to mention that our hotel aims to be an Eco Hotel, and we have a few smoking rooms, which are available in every floor besides the 2nd and the 3rd. We do hope that during Your next visit to Armenia You will choose our hotel again and will enjoy our new lobby and totally new restaurant, and all other changes we are doing now for the comfort of our guests. Respectfully, Narine Simonyan CSR Manager Best Western Congress

"First time in Armenia"

4
31/07/2018

Very happy with the hotel. The pool area was a perfect place to hang out when we weren't touring the sites. The staff was world class. Sargis the concierge was the best. Very helpful and full of great suggestions. As was Talar who was his assistant i think, Poolside food was great. Among the best pizzas you'll ever have. Hotel was well located. Overall, very good experience.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Garen A, Thank you for your warm feedback. We are very pleased that you found our location convenient. Thank you for your warm words regarding our friendly staff. It is our pleasure to know that our team had a positive impact on your stay. Sargis and Talar will be informed that you were pleased with their service. We do our best to provide quality service and are glad that it exceeded your expectations. It is nice to hear that you like our open-air Caribbean pool, and you enjoyed our Poolside food and pizza. We will be happy welcoming you at our hotel again in the nearest future. And thank you again for your positive feedback. Warmest regards, Anna Aslanyan

"Very bad hotel "

1
29/07/2018

Very bad hotel , breakfast is from 7 am the door was closed . We had a trip that we almost missed . room not clean , towels in the room are not clean .I don't recommend this hotel to anyone . We are very disappointed we heard about the hotel so many times . If they are doing renovations then don't open a 5 star hotel in the meantime .

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Dalia D, Thank you for sharing your experience with us. We are sorry to know that some of your expectations were not met and we will do our best to satisfy your demands during your next visit. We place a high priority in the cleanliness of our rooms and regret that we fell short of this expectation. We want kindly to inform you, that our rooms are being cleaned every day, besides the rooms where “Do not Disturb” signs are put. Regarding the breakfast we kindly want to inform you that the breakfast is served now poolside everyday from 7am -10am and on the weekends from 7am-11am and the pool door is open exactly at 7am. Your comfort and well-being is very important to us and we deeply regret that your stay with us did not meet your expectations and our standards of excellence. We look forward welcoming you back again in the nearest future. Warmest regards, Anna Aslanyan

"Helpful and friendly staff"

4
25/07/2018

I want to thank the helpful and friendly staff for making our 2-week stay as comfortable as possible (given that the hotel is currently undergoing renovations). There was ALWAYS a welcoming smile and hello when we walked through the doors and ALWAYS a willingness to help with any question/problem. In particular, Talar went above and beyond to offer help/advice as we planned our day trips and outings!! She gave us maps, called taxis, sent links to sites we were interested in, etc. THANK YOU TALAR - you are amazing!

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Hovtal, Thank you for taking time to share your feelings about our hotel. We are so happy that you exceeded your expectations with us. It is such a great feeling to read that our staff had a positive impact on your stay. Our primary goal is to impress our guests with a high-qualified hospitality service and to make them feel "home away from home" atmosphere in our hotel. Talar for sure will know that you were pleased with her service. Such warm comments as yours are always a boost for our team to work even harder to make our guests feel comfortable. We hope that we will have another chance to welcome you at our hotel and show you even higher level of hospitality in the nearest future. Warmest regards, Anna Aslanyan

"Good location & nice pool"

5
19/07/2018

I am so happy to choose Best Western Congress Hotel that located a few hundred meters from the city center (Republic Square). The breakfast was amazing! Lots of variety and very tasty. Staffs were very kind.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Vahid R, We do appreciate for taking time to complete a positive review of our hotel. We are very happy that you liked our location. It is nice to know that you enjoyed our fresh Continental breakfast which is now served poolside. It is such a great feeling to read that our staff had a positive impact on your stay. Our primary goal is to impress our guests with a high-qualified hospitality service and to make them feel "home away from home" atmosphere in our hotel. It was a great pleasure for us to host you at Best Western Congress Hotel and be a part of your impressions from Armenia. Such warm comments as yours are always a boost for our team to work even harder to make our guests feel comfortable. And we hope that we will have another chance to welcome you at our renovated hotel and show you even higher level of hospitality in the nearest future. Warmest regards, Anna Aslanyan

"disappointing - decepcionante"

2
16/07/2018

Positive points - Location - Friendly staff - Pool Negative - Old facillites - Small room / Bathroom very old - Smoking room, with a persistent tobacco smell, with no chance to move to a non smoking one. - Very noisy - Only one elevator far from the room - Refurbishment works

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Jose D, Thank you for your review. We are very happy that you liked our location. Best Western Congress Hotel is in the center of Yerevan and is very close to the main attractions of the city. Thank You for your warm words regarding our friendly staff. It is our pleasure to know that our team had a positive impact on your stay. We are very disappointed to know that you did not exceed your expectations with us. Everything we do is aimed at providing our guests with an excellent hotel experience, so your feedback is extremely valuable. We kindly want to inform you that our hotel is in the process of renovation, due to it we have some limitations to our facilities and services. All these changes are for our guests' comfort. We do hope that your uncommon experience does not hinder you from coming to visit us again in the future. We would love to welcome you back soon. Wormest regards, Anna Aslanyan

"Talar"

5
16/07/2018

Talar was the most helpful and friendly towards my wife and I. She would always do her absolute best to ensure that we enjoyed our stay in Yerevan. Talar is incredibly hardworking and we were lucky to have met her.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Sami S, Thank you for reviewing your stay at Best Western Congress Hotel. We are very happy that you met your expectations at our hotel. Our friendly staff always do the best to make our guests feel at home. Talar for sure will know that you were pleased with her service. Such warm comments as yours are always a boost for our team to work even harder to make our guests feel comfortable. It will be our pleasure to host you again at our hotel in the nearest future. Wormest regards, Anna Aslanyan

"Vacation"

4
16/07/2018

Verry happy we chose to stay at best western hotel its at the prime location which was the best part, the staff is also very cooperative and responsive, the rooms are compact but good for two people. Specially Talar Kechichian who helped us a lot to plan out trip and gave us some good suggestions for site seeing as well as travel.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Yagnikpriya30, Thank you for your feeadback. Thank you for making Best Western Congress Hotel a part of your trip to Armenia. We are very pleased that you found our location convenient. It is our pleasure to know that you enjoyed our comfortable rooms. We do our best to provide qualified service and are glad that it exceeded your expectations. Thank you for making a note about our friendly staff who are always doing their best to make the guests feel at home. Talar Kechichian for sure will know that you were pleased with her service. Hope to see You again at our hotel soon. Warmest regards, Anna Aslanyan

"Excellent service"

5
15/07/2018

I am so happy to choose this trip with Best Western Congress Hotel.From the reception/concierge team for warm welcoming to the breakfast/pool bar team and housekeeping. Everyone was so smiley and helpful at all time. Special thanks to Razmik,Narek and Tigran from breakfast team and Rita, Colak and Hayk from bar and pool area. They were always ready to go that extra mile. Also Bella from housekeeping team. What a lovely and helpful woman. Sargis and Talar from concierge and Narek,Armine,Levon and Lana from reception team. Everyone made our stay very special. We will definitely come back. Many thanks to everyone.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Jilda B, We do appreciate for taking time to complete a positive review of our hotel.It is such a great feeling to read that our staff had a positive impact on your stay. Our primary goal is to impress our guests with a high-qualified hospitality service and to make them feel "home away from home" atmosphere in our hotel. It was a great pleasure for us to host you at Best Western Congress Hotel and be a part of your impressions from Armenia. Such warm comments as yours are always a boost for our team to work even harder to make our guests feel comfortable. And we hope that we will have another chance to welcome you at our renovated hotel and show you even higher level of hospitality in the nearest future. Warmest regards, Anna Aslanyan

"Wouldn't stay here again "

2
13/07/2018

I hate writing negative reviews, but unfortunately I have to this time. There was one too many issues encountered during my stay at this hotel. It started off during checkin when there wasn't enough computers to accommodate all the guests, so we had to wait almost 30mins before it was our turn. My visit was during the hot summer season, one night, we lost electricity on and off for about an hour, which would shut off the AC and wifi. Another night, I didn't have any hot water in the shower to take a warm bath. The only restaurant in the hotel is located by the pool. If you're there during the busy tourism months, good luck trying to find a spot to sit under the shade. That was also the location of the morning breakfast. The food is mediocre at best, and its infested with bees and flies. The last thing, one night, we had a leak in the bathroom that took a very long time to fix. I tried asking about another room to switch to since we wanted to sleep, but everything was sold out. I will 100% never stay here again, and I don't recommend it to anyone.

"Best Customer Service!"

5
13/07/2018

Travelled during my birthday last 8th March and the hotel staff and manager gave me a special treat - a personalized letter birthday greeting and a bottle wine :) Made me really feel special. Special mention to Ms. Lilit Danielyan (guest relations manager)

"Average Stay"

3
01/07/2018

We stay in this hotel in Armenia for 4D/3N. Hotel was under renovation wherein breakfast was serve during our 1st day on the hallway and then on the function room for the last 3days..food choices are very limited.Pool was close during that time..anyway it was winter time.However, hotel was very accessible and near to Republic Square.They have friendly staff and very accommodating.Room was small but with complete amenities.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear 11Kristy11, Thank you for taking time to complete a review of our hotel. We are very happy that you found our location convenient. It is in the heart of Yerevan and very close to Republic Square and other main attractions in the city, National Gallery, History Museum, Museum of Modern Art, etc. Our hotel is doing renovation for having a totally new interior and new facilities. During this period, we have some limitations to our services including our restaurant and kitchen. But we serve Continental breakfast with light menu in order not to disturb our guests by asking them to go to another place for having a breakfast. Very soon we will have a totally new menu and restaurant and our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. We have lots of news to tell, to show and introduce our guests in the nearest future and it will be our pleasure to welcome you at our renovated hotel.

"Very nice pool????"

4
23/06/2018

I've been 3 nights at this hotel , the location was perfect, the breakfast was weak for a 4 star hotel !!! Rooms were acceptable. The best thing in this hotel was a swimming pool, it was very clean , beautiful, nice staff, good facilities. In general , I really like to come back to this hotel because of it's nice pool????. I really need to mention and suggest the manager to do something for the smelling and the perfume of the hotel. It could be absorbing ??

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear TannazTalei, Thank you for the review. We are very happy that you found our location convenient. It is nice to hear that you like our open-air Caribbean pool. We kindly want to inform you that our hotel is in the process of renovation. Thank you for making a note about our friendly staff, who are always doing their best to make our guests feel at home. Our team will be informed that you were pleased with their service. Our goal is to provide You an exceptional service. We aplozogize about the scent in the hotel. I am sure that comes form renovation process. It will be our pleasure to host You again at our renovated hotel in the nearest future.

"Very Good Location"

5
11/06/2018

It is my firs time in Armenia and i must say that I fell in love with the place, culture, food and people. We booked through Holiday factory and they were great, at first we were not sure which hotel to choose and we are glad to have chosen BEST WESTERN CONGRESS HOTEL, you can walk from the hotel to the main area and have some nice restaurants, the staffs are very helpful and showed us where we can go to eat and where we can get what we needed. The only down side was when we arrive their restaurant was in a minor renovation so the breakfast selection was small, though I loved Armenian cheese so much! hope to come back and I know where to stay already. Can't wait to comeback again. :)

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear IC004, Thank you for your warm feedback. We are very pleased that you found our location convenient for travelling around Yerevan. Our team members were glad to help you with the choice of restaurants and the places you maybe interested in. Thank you for making a note about our friendly staff, who are always doing their best to make our guests feel at home. Our team will be informed that you were pleased with their service. Positive comments as yours are motivating us to work even harder on making our guests feel satisfied. We are very happy that our renovation activities did not disturb you during your stay at our hotel. It will be our pleasure welcoming you again at our hotel in the nearest future.

"Now I know where to go to Yerevan"

5
10/06/2018

Best Western Congress is a great place in Yerevan. The rooms are served in accordance with the standard. The breakfast is delicious. The pool is a big asset, and most importantly the staff - they make you feel like a sweet home.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Natia K, Thank You for such a positive review. Thank You for Your warm words regarding our friendly staff, who are always doing their best to make the guests feel at home. Our team for sure will know that You were pleased with their service. It is our pleasure to know that you enjoyed our fresh Continental breakfast, comfortable rooms. We do our best to provide qualified service and are glad that it exceeded Your expectations. We will be very happy to welcome You at our hotel in this Summer again, when You can enjoy hot Summer days at our cozy Pool.Such warm comments as Yours are always a boost for our team to work even harder to make our guests feel comfortable. It will be our pleasure to host You again at our hotel in the nearest future. Wormest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"No Better Location in Yerevan"

5
28/05/2018

Best location in Yerevan with no doubt. Five minute walk to Republic square. Clean, quiet and cozy. There is a little bar, and very good breakfast buffet. A big veriety of cheese and cookies at breakfast. A twenty-minute walk to Noah wine factory you must visit. Do not forget the nice pool.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Mahssa, Thank you for taking time to complete a positive review of our hotel. We are very happy that You found our location convenient. On Your next trip we recommend You visit Armenian National Gallery(Museum), which is also walking distance from Best Western Congress Hotel.We are also glad you enjoyed our delectable buffet. It is nice to hear that You like our open-air Caribbean pool. We will also be happy welcoming You at our hotel. And thank You again for Your positive feedback. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"6 days stay for business"

3
27/05/2018

Hotel wasn't quiet I want change my room because was very noisy but hotel didn't success. Breakfast was good but didn't change everyday Hotel rooms are so clean with kind person. Lobby was very small for this hotel. Bathroom was nice and clean with daily service. Mini bar was too expensive and highier than nornal rate. Staff was very kindly

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Majid A, Thank You for taking time reviewing about Your stay at Best Western Congress Hotel. We are sorry that You did not exceed Your expectations at our Hotel. It is our pleasure to know that our team had a positive impact on You. We always do our best to provide a high-level service and are glad that it stultified You. Our Continental breakfast fully consists of local fresh and tasty ingredients. At the moment we are renovating our hotel to better serve our guests in near future. We are working on our new menu and our breakfast will be better than ever. All these changes will improve the quality of Your stay, which is our primary goal. We hope You will consider us for Your next trip. Warmest regards, Anna Aslanyan Marketing Manager Best Western Congress Hotel

"Thank you"

5
17/05/2018

Special thank to Arusik, Armen Tsolak, David, Dalar, Sargis, Anzhela, Max, Sinara, Qnarik, Asya, Lilit, and all the staffs in breakfast zal, room maids and the rest of the reception staffs for all your kindness and good service you gave us during our stay in your nice hotel, defenitly we will be back and stay in your hotel, wish you all, all the best Cor Vlek from Holland

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Sonya H, Thank You for making Best Western Congress Hotel a part of Your trip to Armenia. We are very thankful for Your positive and warm feedback about our friendly staff. Our team is committed to providing nothing short of the finest hospitality, and Your compliments will be shared with our team on Your behalf. We are happy to inform You that after the renovation we will have new interior for our lobby area, meeting rooms and will have a totally new restaurant. Our Lobby area will be a nice place to sit and have a rest, or to work enjoying a tasty drink by our Bar. Wine Cellar at Lobby area will offer more than 50 types of wine andour Sommelier will offer wines with each taste. Thank You for allowing us to be of service, and we hope to have the pleasure of welcoming You back soon! Sincerely, Narine Simonyan Marketing Manager Best Western Congress Hotel

"Good location and great hospitality."

4
08/05/2018

Staffs were very kind, and we could enjoy in Yerevan with their help. Though a road was blockaded by a protest movement on that day, we were able to arrive at the airport without a big problem. At hotel we had got an information about the protest movement, so it was very useful. Thank you, Mr. Sargis!

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear ????2014, Thank You very much for sharing with us Your feedback on Your stay at our Hotel. We are glad to hear that You enjoyed you time in our country and that the situation in the city at that period did not affect on Your visit. Want to kindly inform You that the situation in the city is already stabilized and it is going on in its proper way. Its our pleasure to know that the information provided by the hotel about all the activities helped you in arranging Your day and together with our entire team we do our best to make your stay at our hotel as comfortable as possible.Be Sure that our Chief Concierge Sargis will know that his assistance played a big role on Your time spent in our country. Thank You once more and hope to see You soon in our Hotel. Best Regards, Karapet Galfayan Deputy General Manager Best Western Congress Hotel

"Great location but very average and disappointing "

2
04/05/2018

I stayed for 3 nights at this hotel in yeravan but has nothing special or great that I could say about it. The rooms are very tiny and have no special amenities or anything. I was staying with a child , 3 years old and had no space to even walk around after luggage. They have no room service of there own, no bell desk so you have to carry your own luggage. The breakfasts is very sad and don't even expect a fried egg as they have kitchen on renovation. There is just one couch in the lobby which is full always and so if you are waiting for your room to be done or anything like that you need to stand and wait for the same. The only plus point is it's close to republic square so you can walk there in 10 minutes. I would rather pay more and stay at Marriott yeravan or Hyatt place which are much better.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear ajinkyaihm1, Thank You for taking time and reviewing Your stay at Best Western Congress Hotel. It is our pleasure that You found our location convenient for travelling around Yerevan. We are disappointed that You faced some inconveniences at our hotel. What you mentioned in Your review are not repeating issues here. We kindly want to inform you that our friendly and helpful staff is always ready to help the guests with their luggage, the guests just need to approach the reception. Our hotel is doing renovation for having a totally new interior and new facilities. During this period, we have some limitations to our services including our restaurant and kitchen. But we serve Continental breakfast with light menu in order not to disturb our guests by asking them to go to another place for having a breakfast. Very soon we will have a totally new menu and restaurant and our breakfast will be with great variety of food and will also be with an Armenian Traditional Food corner during breakfast. After renovation we will have new interior in our lobby area, meeting rooms as well. We sincerely hope that Your uncommon experience does not hinder You from coming to visit us again in the future. We would love to welcome You back. Respectfully, Narine Simonyan Marketing Manager Best Western Congress Hotel

"Excellent place to stay in Yerevan"

5
19/04/2018

Both hotel reception teams I met were very friendly and eager to help. I arrived earlier than the generally accepted time for check in but as they had the room ready they allowed me to have it straight away. The room was very generous in size, very clean and with all the equipment's in excellent condition. The bathroom was large, with a large size for the shower. The breakfasts were very good with plenty of choices. Excepting that the reception place was reduced in size I had no discomfort due to the restoration work. I would certainly stay there again.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Emil_1955, Thank You for making Best Western Congress Hotel a part of Your trip to Armenia. We are glad that Your overall impressions of our hotel were very positive and You had a pleasant experience with us. Thank You for Your kind words regarding our friendly staff. Our Front Desk team will certainly know about Your positive comments and high appreciation to their work. Everything we do is aimed at providing our guests with an excellent hotel experience, so Your feedback is extremely valuable. We are very thankful to You for pointing out our comfortable rooms. It is our pleasure to know that You enjoyed our fresh and tasty breakfast as well. We kindly want to inform that now our hotel is in the process of renovation, and some of our facilities and services are limited. But very soon we will have modern interior for our lobby area and reception, new meeting rooms, a new breakfast area, restaurant with new menu. We would love to welcome You back to our hotel and show You all the changes we are doing now. Respectfully, Narine Simonyan Marketing Manager Best Western Congress Hotel

"It was a warm and welcoming stay. Great hospitality by Mr. Sargis and Ms. Ani. Looking forward to visit soon."

3
02/04/2018

I faced few issues initially as the hotel is currently undergoing renovations. This wasn't conveyed at the time of booking. However, overall the stay turned out to be pleasant. The location of the hotel was very convenient and gave me an access to the popular historical sites. It was a safe place to stay. The managers were very warm and welcoming. They were more than eager to help.

925marketingm, Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Shanili S, Thank You for sharing Your feedback with TripAdvisor community. We kindly want to tell You that there is information about our renovation in every confirmation letter. Maybe there were some technical issues that You were not informed about our renovation, buy we are happy that it did not make You change Your opinion about our hotel and enjoyed Your stay at Best Western Congress Hotel during our renovation process. We are so happy that You found our location very convenient. Being centrally located our hotel is just a few minutes away from all the must-see attractions in Yerevan. Besides, we are surrounded by 2 parks, which are very beautiful in every season of the year. We are very glad that our friendly staff had a positive impact on You during Your stay with us. Our team does its best to maintain “at home away from home” atmosphere in our hotel for our guests to feel safe and comfortable. Mr. Sargis and Ms. Ani, for sure, will know that You were pleased with their great hospitality. Our staff always goes out of their way to assist our guests and it is always pleasant to receive high appreciation by our guests. It will be great to welcome You again at our hotel in the nearest future to show You all the changes we are doing now and to provide You with high-qualified service. Yours faithfully, Narine Simonyan Marketing Manager Best Western Congress Hotel

"Undergoing renovations - getting there."

3
31/03/2018

The hotel is currently undergoing renovations, which were not noted or shared at the time of our booking. There is no bar or restaurant at the moment. Breakfast is served in what is usually a function / meeting room. The airco is also turned off which meant our room was quite warm. If requesting a room, go for the quiet side of the hotel rather than a city view, as there is really no view. However, the staff are extremely friendly and helpful. They did all they could given the circumstances. The room itself was clean and comfortable.

925marketingm, Marketing Manager at Best Western Congress Hotel, responded to this review
Dear nathayn, Thank You for taking time and reviewing Your stay at Best Western Congress Hotel. We are sorry that You did not have information about our renovation but let us tell You that there is a note about it in every confirmation letter. Due to the renovation some of our services are temporary limited - lobby area, meeting rooms & restaurant. Though our kitchen is under construction now, we provide Continental breakfast with light menu in one of our halls for the comfort of our guests. This is for not to ask them to go out and have breakfast in other places. In 2 months we will have new interior for our lobby area and reception, new meeting rooms, a new breakfast area and a totally new restaurant with new menu. Regarding to the room view we would like to say that our guests have a chance to mention about the room view they would like to have during the booking process. We are glad that You appreciated the efforts of our staff. Our team is committed to delivering nothing short of the finest hospitality. We do hope You will have a chance to come back to Yerevan and stay at our hotel to see all the changes we are doing now. Sincerely, Narine Simonyan Marketing Manager Best Western Congress Hotel

"More than you expect from a 4* hotel"

5
25/03/2018

It has very good location, patient and helpful staff, very good facilities, and if you are looking for an affordable accommodation with good quality it can be a perfect choice and is highly recommended.

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Sina B, Thank You for Your positive review. It is such a great feeling to read that You appreciated the efforts of our staff, whose main goal is to provide high-qualified service and make our guests feel comfortable in our hotel. Regarding to the hotel facilities we would like to mention that very soon we will have new interior for our Lobby area, new meeting rooms and totally new restaurant. We hope that for Your next stay at our hotel You will experience the changes we are doing now. We are thankful for Your recommendation and the entire team of Best Western Congress Hotel looks forward to welcoming You here again.

"Great people - awesome hospitality"

5
20/03/2018

When I arrived at 4:50 am I was greeted with a big smile and it felt a bit like coming home. The location of the hotel is top - everything is according to my expectations - again I have to mention, the great team working there - thank you for offering such a great hospitality.

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Bert O, Thank you for taking time to share your feelings about our hotel. We are so happy that You exceeded Your expectations with us. It is such a great feeling to read that our staff had a positive impact on You. Our primary goal is to impress our guests with a high-qualified hospitality service and to make them feel "home away from home" atmosphere in our hotel. It was a great pleasure for us to host You at Best Western Congress Hotel and be a part of Your wonderful impressions from Armenia. And we hope that we will have another chance to welcome You at our renovated hotel and show You even higher level of hospitality service in the nearest future. Warmest regards, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Good place and nice people"

4
18/03/2018

This hotel is a good place to stay, if you have a business trip to Jerevan. The staff is very friendly and supportive. The room has everything you need including free wifi with high speed. Unfortunately, the hotel's restaurant is closed due to renovation.

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear starop, We appreciate You taking the time to share Your experience at Best Western Congress Hotel and do value Your kind words about our hotel location. It is in the heart of Yerevan and lets our guests to see all the beauties of our city by walking. Thank You for Your warm words about our friendly staff. We try to provide high qualified service and make our guests enjoy their stay with us. We are so happy to inform You that our renovation is close to its end, and very soon we will have new interior for our lobby area, meeting rooms and will have a totally new restaurant. These changes are a great chance to come back and enjoy Your next stay at our renovated hotel. Wish You all the best. Kindest regards, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Great location and friendly staff"

4
03/03/2018

I pretty much liked the hotel because of its location, as it is located right in centre of the city and their friendly staff. Rooms were pretty fine with much space provided to move around with their luggage. They provide basic room amenities as well. Housekeeping comes everyday to service the room, however if you don't want you can leave the DND sticker outside the room. The location is perfect as everything is walking distance,eg supermarkets,restaurants,money exchange,republic square, etc. They have a friendly & polite staff who is always ready to assist you. They can guide you well with your concerns. Couple of areas in the hotel were under renovations during my stay, which was quite manageable. Breakfast offered was continental. They have pretty big gym and most of the equipments were available. The only concerned that I had during my stay was they have centralised heating system on during my stay and room used to be very hot all the time. We asked them for extra fan but they said they don't have it and can't do much, so advised us to leave our room window opened. So eventually we have to keep the windows opened during our whole stay. And for your pick & drop from the airport you need to inform them in advance so that they can arrange the same, but it will be on a nominal charge. On the whole I had a good stay except this air conditioning issue in the room, otherwise everything was great. were pretty fine with much space provided to move around with their luggage. They provide basic room amenities as well. Housekeeping comes everyday to service the room, however if you don't want you can leave the DND sticker outside the room. The location is perfect as everything is walking distance,eg supermarkets,restaurants,money exchange,republic square, etc. They have a friendly & polite staff who is always ready to assist you. They can guide you well with your concerns. Couple of areas in the hotel were under renovations during my stay, which was quite manageable. Breakfast offered was continental. They have pretty big gym and most of the equipments were available. The only concerned that I had during my stay was they have centralised heating system on during my stay and room used to be very hot all the time. We asked them for extra fan but they said they don't have it and can't do much, so advised us to leave our room window opened. So eventually we have to keep the windows opened during our whole stay. And for your pick & drop from the airport you need to inform them in advance so that they can arrange the same, but it will be on a nominal charge. On the whole I had a good stay except this air conditioning issue in the room, otherwise everything was great.

925marketingm, Guest Relations Manager at Best Western Congress Hotel, responded to this review
Dear Ankur123, Thank You for taking a moment to share Your wonderful comments with regards to Your stay with us at Best Western Congress Hotel. Ensuring that our guests have everything they need throughout their stay from beginning to end and everywhere in between is our goal. We're happy to see we accomplished this for You. We are happy to know that our staff made an impact on Your stay and You felt at home and also it is our pleasure to hear that You enjoyed our central location, fitness center, rooms. I would like to kindly note that the lobby area and the restaurant are under the renovation process that will soon be finished. Regarding the heating of the hotel I would like to say that the weather is still not warm in Yerevan that's why we keep on the centralized heating system, but we have decreased the temperature a bit. Our creative hotel team is focused on continued improvement and look forward to demonstrating this to You when You return. Cordially, Lilit Danielyan Guest Relations Manager Best Western Congress Hotel

"Fine stay"

5
02/03/2018

Enjoyed this central hotel very much. Helpful staff and management, computers available and big breakfast buffet with proper coffee. Comfy quiet room and central square few minutes away. Next time during summer months to enjoy the pool.

925marketingm, Guest Relations Manager at Best Western Congress Hotel, responded to this review
Dear marja2, Thank You for sharing feedback on Your recent stay at Best Western Congress Hotel. We are happy to read You had a pleasant stay with us and were charmed by our warm hospitality. We appreciate Your comment that the service You experienced was exceptional as our hotel team always strives to provide personal and instinctive service to our guests. It is a pleasure that You found the hotel location, rooms to Your liking. We look forward to welcoming you back soon for another rejuvenating stay. Cordially, Lilit Danielyan Guest Relations Manager Best Western Congress Hotel

"Good location, clean rooms"

4
30/01/2018

It was my first visit to Armenia. I liked Yerevan. It is a very beautiful city and people are very warm. My wife booked a room at Congress Hotel. I liked hotel location very much. There were lots of shops nearby the hotel. The staff was very friendly, communicative and helpful. Housekeeping service was very good. People of reception were very kind and fast. Though the hotel was being renovated and they did not have a kitchen, they served breakfast. I liked it. Gym was well equipped and not overcrowded. My room had a pool view, which was so nice, I imagine that in summer it will be more beautiful.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Gabriel G, Thank You for Your overall review about our hotel. We are very glad that You liked Yerevan, one of the oldest cities in the world, and You liked Armenian people. We are very hospitable nation, we always welcome tourists with great pleasure, and they leave Armenia with positive impressions. We are grateful to You and Your wife for choosing our hotel to stay at. Our hotel location is one of our advantages; it is situated in the heart of Yerevan and is very close to Republic Square, National Gallery, museums, theaters, Moscow Cinema and branded shops. Our hotel is also surrounded by 2 green parks with beautiful fountains where our guests walk and relax. We assure You that we have a hotel pool that is worth seeing in each season. Dear Gabriel G, it is our pleasure to know that our hotel staff made a great impact during Your stay. Our Housekeeping, Front Desk team will know, for sure, about Your appreciation to their work. Hearing such kind of warm words by our guests motivate us to work even harder and provide high qualified service in order to make our guests feel at home. Thank You for Your appreciation to our breakfast service during our renovation period when our kitchen and restaurant are under construction. Continental breakfast is served in order not to ask our guests to go out and have breakfast in another place. We do our best to make our guests feel comfortable. We are very happy that You exceeded Your expectations at our hotel. So, we are looking forward to hosting You again at our hotel very soon. Respectfully, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Friendly staff"

5
25/01/2018

Location is very good. I liked the staff, they were very friendly and helpful. Breakfast was very fresh. My room was very clean and light. The hotel is being renovated and I am looking forward to see their new interior. I used to have a dinner in Raffaello restaurant during my visits Yerevan, but this time it was closed because of renovation.

925marketingm, Manager at Best Western Congress Hotel, responded to this review
Dear Guest, Thank You for sharing Your experience with us. We are very glad that You liked our hotel location which is in the heart of Yerevan. It takes just a few minutes to go to Republic Square and other must-see attractions in our city. We have city maps in our hotel and our staff is always ready to advise beautiful places to visit and modern restaurant to taste Armenian Traditional food. We do our best to provide our guests with high qualified service and make them feel comfortable at our hotel. We appreciate Your positive words regarding our staff and take Your warm words as a boost for us to work better. Thank You for pointing out our fresh breakfast, comfortable and clean rooms. And it is our pleasure to know that our guests are interested in the new interior of our hotel. We are currently renovating the Lobby and Front Desk areas, Meeting rooms and our restaurant. Soon You will have a chance to dine at our new restaurant with a completely new menu. So, we are looking forward to host You again at our Best Western Congress Hotel in the nearest future. Sincerely, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Great location, excellent service"

5
25/01/2018

Location is very good, very close to Republic Square and National Gallery. Breakfast was light but tasty. Most of all I liked service and staff. People working in front desk were very kind and friendly. No problems during check in and check out. The hotel was doing renovation, but I never heard any noise. Fitness is very clean and well equipped. My room was very clean, and had a very beautiful view to the city and gardens. Recommended!!!

925marketingm, other at Best Western Congress Hotel, responded to this review
Dear Cira K, Thank You for taking time to share Your experience at our hotel. It is very pleasant to know that You found our location convenient. We are very close not only to Republic Square and National Gallery but also to Doll's Gallery, Matenadaran, Brand Shops, theatres and cinemas in the center of Yerevan. Our guests can also find different kinds of restaurants for any taste near our hotel. We are thrilled that you enjoyed our Continental breakfast as well as the staff interactions you had during your stay. Our Front Desk team will certainly know about Your positive comments and high appreciation to their work. We do our best to make our guests feel at home and enjoy their stay even in the renovation period. We have limitations to our services during this period, but our Fitness Center has already been renovated. Now it is more comfortable for everyone take care about our their health, work out their body and get fit. Thank You for pointing out our comfortable and clean rooms with their beautiful views, too. We are very glad to hear that our guests exceed their expectations and recommend our Best Western Congress Hotel to other travelers. Hope to see You again at our hotel soon. Sincerely. Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Good stay in Armenia"

4
19/01/2018

Really lovely staff, kind and helpful! Thank you. We were visiting Armenia with Holiday factory and we enjoyed our stay in Best Western Congress Hotel. Super location to go everywhere, phenomenal restaurants on a walking distance and with good prices. Normal breakfast. Rooms are average but very clean and nice size. Recommended!

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Guest, Thank you for taking time to complete a positive review of our hotel. We are very happy that You found our location convenient. It is very close to Republic Square and other main attractions in the city. We hope You tried Armenian traditional food in the restaurants of the Capital and liked it. Our Continental breakfast also fully consists of local fresh and tasty food. And we hope You drank Armenian coffee made in jazzve on the sand. It is our pleasure to know that our friendly staff made a very positive impact on Your stay. Our housekeeping takes its role seriously and does everything to keep the rooms very clean and makes our guests feel at home. We are glad that we could provide high qualified service and got Your appreciation to our team members. We are very grateful to You for recommending our hotel to other travelers. We are very happy that You had a pleasant experience with us and are looking forward to hosting You again at our hotel in the nearest future. Kindest regards, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Great location"

5
14/01/2018

My wife and I spent our vacation in Armenia. Yerevan is a very sunny city, people are very kind. We chose Congress Hotel because of its good location: Republic Square is not very far from the hotel: just a 5-minute walk. There are lots of shops in that area, so we didn't have to take a taxi to go shopping. We liked the hotel staff very much. They were very friendly. Breakfast was fresh, but food variety was poor. Our room was small but clean. Housekeeping service was excellent. But the hotel seemed to be old. I am going to choose this hotel to stay in again in Summer.

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Leon G, Thank You for sharing Your experience with us. We are very happy that You liked our sunny Yerevan. People in Armenia are very hospitable and always welcome tourists with pleasure. We are gratified that You chose our hotel to stay, which is centrally located in the heart of the city and gives our guests a chance to see all the attractions by walking. Thank You for Your warm words regarding to our friendly staff. It is our pleasure to know that our team had a positive impact on Your stay and you enjoyed our fresh Continental breakfast, comfortable rooms and valued the housekeeping service as excellent. We do our best to provide qualified service and are glad that it exceeded Your expectations. Mr Leon, our hotel has started a renovation project. We are totally changing the interior of our lobby and front desk areas, meeting rooms, the interior and concept of the restaurant. And if You visit Armenia in Summer, You will have a great chance to enjoy bright days in Yerevan, to swim and relax at our hotel's Caribbean pool and spend Your summer evenings at our renovated restaurant drinking a glass of wine. We are looking forward to welcome You at Best Western Congress Hotel very soon. Wormest regards, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Nice hotel, amazing staff"

5
10/01/2018

Great location, very close to Republic Square and Northern Avenue. Most of all I liked the staff. They were very friendly, especially Arusik, the girl at the reception. She was a very interesting and communicative person. The reception staff recommended me some museums to visit, I liked those museums very much. Though the hotel was being renovated during my stay, I felt very comfortable. No noise disturbed me. I am looking forward to seeing the hotel after the renovation. I will recommend this hotel to my friends who are going to visit Yerevan.

925marketingm, PR & Marketing Manager at Best Western Congress Hotel, responded to this review
Dear Anita L, Thank You for choosing Best Western Congress Hotel for Your stay in Armenia. We are very pleased that You found our location convenient for travelling around Yerevan. Our team members were glad to help you with the choice of the museums worth seeing and we are always doing our best to make our guests feel at home. Our front office assistance Arusik for sure will know that You were pleased with her service. Dear Anita, we are very happy that our renovation activities did not disturb You during Your stay. It will be our great pleasure to host You again at our renovated hotel very soon. It will be a chance for you to see the new interior of our lobby area, restaurant and meeting rooms. We are glad that You had a positive experience with us. Such warm comments as Yours are a boost for us to work even harder to make our guests feel comfortable. Wish You all the best. Warmest regards, Narine Simonyan PR & Marketing Manager Best Western Congress Hotel

"Working travel."

3
22/12/2017

Armenia is a nice country. I was surprise to find inside the country a lot of place to visit. The republic square is not so far from the congress hotel and there you canwalk and found restaurants and other attractions. Going outside from the hotel on the corner there is an mamazing local restaurant where an old man ( owner) will guide you in the typical dishes.

925marketingm, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Paolo1317, We are very happy to know that You liked our location. Our hotel is situated in the heart of Yerevan and is very close to the most attractive places in the city. Dear Poala, thank You very much for taking time and reviewing Your stay with us. It will be our pleasure to welcome You again at our renovated hotel very soon. You can follow our renovation process on our Facebook and Instagram pages. Have an amazing weekend! Kindest regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Awful "

1
14/12/2017

While we were here the hotel was renovating the restaurant and due to that the breakfast was served in the hall!! And you should take it to your room!! The room service is just bad and always late and firhot something, there is no lobby or bar I will never try it again or suggest it, Our room does not have safe!! And too small

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Solaleh S, Thank You for Your feedback. We are really sorry for the inconveniences You faced during Your stay with us. All the facts You mentioned are not ordinary issues in our hotel. We do everything to make our guests feel comfortable in the hotel and enjoy their stay. It will be our pleasure to host You again at our hotel again and show You the result of the renovation. Next time while booking a room, please, contact directly our Sales Manager or Guest Relations Manager. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Great location and staff"

4
03/12/2017

We were a group of 3 who stayed here for 5 nights and on the whole we had a very pleasant stay. The staff are very courteous and helpful and that would be this hotel's greatest asset. The rooms are well maintained and housekeeping do a splendid job of keeping the place clean. It's also centrally located with easy access to popular streets like the Northern Avenue, Republic Square, Cascades etc. We booked an executive double room which though cosy, could have been a little more spacious. Sadly, the hotel was swamped with tourists in the middle of our stay resulting in a not so pleasant breakfast experience as it just wasn't sufficient. I felt bad for the staff who had to face the brunt of angry guests when operations should have ensured that sufficient breakfast was available as per room bookings. But hopefully they are better prepared next time. Based on the above, this deserves a rating of 3 but the extra point is for the friendly and competent staff.

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Alistair R, We are very glad to know that You liked our hotel location. It is really a few minutes away from the most attractive places in Yerevan. Dear Alistair R, we are very happy that our friendly staff made your stay enjoyable. Our hotel team takes their roles seriously and do everything that our guests could relax. The housekeeping staff will be very happy to know that You appreciated their hard work. This kind of positive comments are a boost for us to work even harder. We are really sorry that You faced such a bad situation during the breakfast. It was a problem to solve immediately. It is really interesting to know You liked Armenian corner with traditional Armenian food during the breakfast, or not. Please let us know Your opinion about it. Thank You for Your candid review. We will be very happy to host You again at our new modern hotel very soon. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Convenient and clean "

4
28/11/2017

Right in the heart of the city . The hotel is comfy, clean and value for money . The breakfast spread is elaborate. The staff super polite and helpful . Close to restaurants and shops and a park. Very comfortable 3 nights stay

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Anu M, We are very happy to know that You liked our location. Best Western Congress Hotel is very close to the must-see places and other attractions in Yerevan. It is always pleasant to read such positive comments about our breakfast. Have You tasted Armenian traditional dishes of the breakfast? Thank You for Your kind words about our friendly staff. We take care about the hotel guests and do our best to make them feel comfortable. We will be very happy to host You again at our new renovated hotel in the nearest future. Best Regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"My week in Yerevan and a lot of Armenia with tour guides"

5
20/11/2017

My wife was invited to participate in a hard science conference. I went along assuming I'd spend my time with a friend of mine who, unfortunately for me, was to be in Georgia while I was there. I found myself at the mercy of an organized tour set up for the scientists and guests. The whole time there was stunningly beautiful to the eye and captivating to the imagination and that part of you that hungers for illumination. I have a zillion cool stories. Best one of the hotel is being awake as the sun came up and out the window was Ararat in all its indescribable glory. Right out there to see! The hotel was comfortable and the staff friendly, helpful and able to deal with some American who simply happened to be there. In all fairness I was already a huge fan of Armenian folk music and dance.

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear billfeeny, Thank You very much for Your amazing feedback. We are very happy to know that You liked both Yerevan and hotel location. Best Western Congress hotel is in the heart of Yerevan and is surrounded by 3 green parks. Our guests are always enjoying their view. Your kind words about our hotel team is a boost to work even hard to make travelers feel at home. We will be looking forward to Your next visit to Armenia and will be very glad to see You again at our hotel. Good luck and have a nice day. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Very good hotel. Excellent service "

4
16/11/2017

The staff here make the hotel what it is. They are better than excellent. They think ahead and are proactive. They know that if you are going home you might want to settle the bill the night before to save time in the early hours of the morning. Small details but they think about it. Breakfast is great with very friendly staff who will offer to make you a traditional Lavash if they see you looking uncertainly at the mountain of raw herbs and cheeses... Conference facility is good.

Marketing M, PR & Marketing at Best Western Congress Hotel, responded to this review
Dear David M, Thank You for Your wonderful review. We are very happy to know that our friendly and active staff made you feel comfortable. Best Western Congress hotel team takes care about the hotel guests and does everything to make them enjoy their stay with us. Our new Armenian part of the breakfast offers you traditional Armenian dishes to taste and smell local organic food. It will be great pleasure to host You again at our hotel in the nearest future and make Your stay more excellent than the previous one. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Best Western Congress hotel"

5
16/11/2017

Great prices,great hotel located in the centre of Yerevan.Perfect WiFi speed.Thanks to Hayk and David.Bartender David is awesome.He was very supportive. Would recommend this hotel .Very nice and helpful people ever.I will definitely visit again .

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear alex p, Thank You for Your warm words about our hotel and staff. Located in the heart of Yerevan Best Western Congress Hotel is very close to the main galleries, museums, shops and other attractions. We will be sure to let Hayk and David know that they made an impact during Your stay. Thank You for recommending us to other travelers. We will be very happy to welcome You again at our hotel. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Mr deepak"

4
06/11/2017

Nice hotel and it is in centre of city. Well known hotel in the city of Armenia were taxi drivers can take u back easily .just 7 minutes walk from Republic square known place in city.njoyed 4 days in Armenia.little language problem but Armenian people are very nice and they don't cheat you .thanks

Marketing M, PR & Marketing Coordinator at Best Western Congress Hotel, responded to this review
?Dear deepakk106, Thank You for Your wonderful review. It is pleasant to know that You liked our hotel. The location is one the advantages of Best Western Congress Hotel and it is just a few minutes away from the must-be places in Yerevan. Armenians are very hospitable? and are always happy to welcome people from abroad. We ?hope to see You again in Yerevan and make Your stay enjoyable at our hotel. Best regards, Narine Simonyan PR & Marketing Coordinator Best Western Congress Hotel

"Awesome hotel.."

5
29/10/2017

Hotel staff are very friendly.. they will assist you as much as they can.. they also offer free map and show to you the way to supermarket, restaurants etc.. breakfast was awesome .. the bacon is superb, and fresh juices and variety of cheese.. the place is located just 3 minutes away from everything that you will need, restaurants, pub, supermarket, compare to other hotel.. I suggest to choose this hotel... oooppss special mention here the front desk which is very helpful and friendly.. I will definitely gonna recommend this to my other friends who's planning to travel armenia

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Regine S, Thank You very much for Your stay and for having taken the time to share Your impressions. It is a pleasure to learn through Your comment that You spent a good moment with us. We are pleased to read that You enjoyed the hotel facilities, location, delicious buffet breakfast, friendly staff. It is an honor to read about Your recommendation of our hotel where all Your expectations and demands are completely met. We will be delighted to welcome You again in the near future on the occasion of Your next trip to Yerevan. Meanwhile, we remain at your entire disposal. Kindest Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Service is no good"

3
27/10/2017

Hotel located near to the city center which you will walk up to 10 min to Republic square. Reception was good. Critical part is that the housekeeping service was quite bad that sometimes you will find the stuffs such as sheets towels haven't changed at all. Also there are no single use toothbrush, toothpaste and or any other stuffs. Pools didn't work during my stay /maybe because of cold weather/. But the breakfast was actually good.

Marketing M, PR Coordinator at Best Western Congress Hotel, responded to this review
Dear Zolboo M, Thank You for Your positive comments about our location. It is our pleasure to hear Your positive feedback about our front desk staff and our fresh breakfast with variety of food. We are sorry for caused inconvenience You faced during Your stay. Toothbrush, toothpaste and all single use items are available at our Reception free of charge.Pool service is not available because of the cold weather but we open the pool door upon request that our guests can swim. Next time please approach Reception and they will arrange everything for your convenience. Best Regards, Narine Simonyan PR Coordinator Best Western Congress Hotel

"Good "

4
25/10/2017

This is a conveniently located hotel on a tree lined street near Republic Square. Has all the amenities and a friendly staff. Food is very good and the small bar serves a variety of drinks. Gift shop small.

Marketing M, MArketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Robert M, Thank you for selecting to stay with us here in Best Western Congress Hotel, among many other hotels to choose from in Yerevan. We are glad you were able to take advantage of our perfect location. The hotel is located in the heart of Yerevan and gives our guests a chance to walk and see all must-see attractions in the city. We truly appreciate Your kind words about our friendly team, Italian restaurant, "Venice" bar. We are looking forward to having You again as a guest in our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Good Location!"

4
25/10/2017

This hotel was booked by our tour operator. The location was excellent and only a block from Republic Square. The staff were very helpful and friendly during our stay, we would definitely recommend this hotel as a very good choice.

Marketing M, PR Coordinator at Best Western Congress Hotel, responded to this review
Dear Wombat999, Thank You for Your wonderful review. Best Western Congress Hotel is located in the heart of Yerevan and our guests are just a few seconds away from galleries, museums and gardens. We are glad to hear that our friendly staff made Your stay pleasant. We are very thankful to You for Your recommendation. Hope to host You again in the nearest future. Best Regards, Narine Simonyan PR Coordinator Best Western Congress Hotel

"Very nice hotel"

4
20/10/2017

The hotel is in walking distance to the square. The staff was kind and helpfull and brought extra towels and hangers. You were recognized when entered the hotel, and the ladies in the little shop were very helpfull and honest. Just one morning they were out of butter...

Marketing M, PR Coordinator at Best Western Congress Hotel, responded to this review
Dear GB0g, Thank You for sharing Your travel experience with us, it is our pleasure to hear that You found our location convenient. We appreciate Your kind words about our staff, and hope to host You during Your next trip to Armenia. Thank You and look forward to seeing You again. Best Regards, Narine Simonyan PR Coordinator Best Western Congress Hotel

"Great location, excellent service"

5
18/10/2017

This hotel is located in the heart of the city, in the walking distance from most important sites of the city. Has a lovely pool, which is very refreshing during the hot days of summer. The crew is extremely friendly and very helpful. They go the extra mile to accommodate your needs, whatever they might be. It's impossible to list the names of all hotel employees who served us, but wanted to mention a couple of names. Karapet Galfayan, Deputy Manager; Arusyak and Narek at the front desk; Ruzanna and Gayane, the cleaning ladies; and so many others. They all made our stay very enjoyable. Can't wait to go back in the future.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Mary K, Thank You for being our guest and for sharing Your experience with others. It is delightful to read that You thoroughly enjoyed Your stay at Best Western Congress Hotel. We work hard to make every stay special, every single day, by means of performing high level customer service. Reviews such as Yours show us that we are meeting that goal. We will share with Karapet, Arusyak, Narek, Ruzanna and Gayane Your recognition of their efforts. On behalf of the entire team, we would like to say that we appreciate Your kind comments and we are happy that Your expectations and demands were fully met. It will be a great pleasure for us to welcome You again to our hotel in the nearest future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"CONVENIENTLY LOCATED"

4
08/10/2017

This Best Western hotel is conveniently located one block down a tree lined street from Republic Square which is the center of Yerevan. From the square you can access most of the main streets in Yerevan including Abovyan and Amiryan which are full of shops and restaurants. From Abovyan you can access the new Northern Avenue which is a pedestrian only shopping street. The buffet breakfast which comes with your room has many selections including the egg and meat dishes Americans like. The desk staff generally knows English and is helpful.

Marketing M, PR Coordinator at Best Western Congress Hotel, responded to this review
Dear TheCurmudgeon, Thank You for Your wonderful review and kind words about our hotel and the city. We are pleased to know that You found our location comfortable. Since our centred location is very strategic, our guests are just a few steps away from must-see attractions and fashionable shops in Yerevan. We are very glad to hear that our American buffet breakfast left a positive memory during Your stay at Best Western Congress Hotel. We truly appreciate Your opinion about our hotel team that always works very hard to make our guests feel at home. We are looking forward to seeing You again at our hotel. Best Regards, Narine Simonyan PR Coordinator Best Western Congress Hotel

"Posh, Friendly, Great Breakfast buffet, quiet neighborhood"

4
04/10/2017

I was here last winter 2016. Due to some issues with our travel agent, we were booked to an early flight,hence we arrived in Yerevan hours before the usual check in time. I appreciated their frontliners who made the extra mile and made it possible for us to have an early check in. We were even treated with a complimentary buffet breakfast though we have not officially check in as they prepared our room. I personally love their breakfast, wide choices, from fresh fruits, juices, cold cuts, home made jams and bread, staff are friendly and speaks English well. Rooms are well maintained, especially love their heater was functioning well and kept me and my travel buddy warm as it was hitting negative degrees outside. If you like quiet neighborhood but stil close to republic square, shopping area etc, and if you want to go for a 4 star hotel with deluxe customer service, this is the hotel for you.

Marketing M, PR Coordinator at Best Western Congress Hotel, responded to this review
Dear Sol D, Thank You for taking the time to give us the feedback about Your stay at Best Western Congress Hotel and for recommending it to others. We do appreciate Your loyalty and continued trust in our hotel. Our front desk staff, as well as the whole hotel team, are always ready to make You feel at home. It is always a pleasure to hear lovely remarks about our full American buffet breakfast with great variety of food. We are very happy to learn that You liked our well-maintained, cozy rooms and hotel central location. Thank You for staying with us again. We will be looking forward to seeing You back soon. Best Regards, Narine Simonyan PR Coordinator Best Western Congress Hotel

"Looking for a Slice? Great Pizza in Yerevan!"

5
24/09/2017

"Raffaello" Restaurant and Pizzeria, in the Best Western Congress Hotel, should be added to your list of pizza options in Yerevan. The great crust, chew, and toppings, makes this "hotel" restaurant pizza a must do, if you're looking for a slice in Yerevan.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear GhettoGtravels, We appreciate You taking the time to write this wonderful 5-star review about our Italian "Raffaello" Restaurant and Pizzeria. Here at Best Western Congress Hotel our staff work incredibly hard to ensure that our guests are well taken care of and have a memorable stay with us. Knowing that you did is music to our ears as the guest experience is of the utmost importance to us. We look forward to welcoming You back for another amazing time in the not so distant future. Kindest Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Not only the pool"

4
18/09/2017

- Good location in a very center - Nice breakfast, even though the quality of coffee is under question mark - Helpful staff and reliable wi-fi - Good clean quiet rooms - And finally - the pool! what else do you need?

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Nektoalex, Thank You so much for this warm recommendation. Satisfying a guest is our goal and we strive our best to exceed Your expectations. Your kind comment is a reward for us and is greatly appreciated. We are happy to know that You liked the hotel location, American buffet breakfast, customer service, comfortable rooms and our open air swimming pool. It will be a please to welcome You back to Best Western Congress Hotel soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Good hotel but lacks customer service"

3
16/09/2017

I had the pleasure of staying at this hotel from Sep 8-16th and it was my first visit to Armenia. I had emailed Emmma, the reservation person, and we finally agreed that I would be staying at the facility with my family for 8 days. Once we arrived after our second day, i was told that I would have to leave the hotel and find another place for the evening and then come back and then in 2 days due the same thing for a night etc. We had words with 4 of the front staff (all in Armenian) and there was NO way I was going to go to another hotel and come back etc. After 30 min of back and forth they decided to place us in another room. Never once was there an apology for the inconvenience. I finally received an email from Emma stating what my total was and she had forgotten to add the 2 night so I was under the impression that we were getting 2 nights for free for the misunderstanding. On our last day we apprached her and like a typical Armenian there was no smile or any sort of apology for her mistake. She agreed to provide us with one night for free. I should not have asked for that. That should have been offered as a courtesy. One thing you'll realize is that customer service does NOT exist in Armenia. No one smiles, and very seldom do people actually greet you. I approached the guest relations manager and told him all of the above and we did receive a gift basked and a bottle of wine along with a letter. Again, I shouldnt have to approach them and let them know how to do their job which is called "customer service". Housekeeping, staff at the bar were all very nice but just be very careful about all the expenses etc. Make sure you read it and ask 10x to be clear and keep all of your documentation. Didnt leave with the best impression and I'm not sure if I'd be eager to go back.

Marketing M, Deputy General Manager at Best Western Congress Hotel, responded to this review
Dear adermarti, Thank You very much for sharing with us the experience You had during Your stay at our hotel. We do value Your opinion which really helps us to become better and to provide better services to our customers. We do apologize for the inconvenience caused during Your stay and want to kindly clarify some issues that made You feel unsatisfied. Regarding Your confirmation letter and the case that you need to change you hotel was a result of misunderstanding as on Your confirmation letter it was initially written the dates of Your Arrival and Departure and there were clearly mentioned the dates when hotel could provide You room and on which dates couldn't with the detailed number of the nights which totally was 6 nights instead of 8 nights and for Your first days of stay Your room was upgraded from double to an executive free of charge in order You feel more comfortable. The solution of the the issue was that our reservation department did their best to manage in a way that You stayed at our hotel though the hotel was full and we could provide you our last available room and as there was a lack information about the payment from our side the last night of Your stay we provided free of charge in order to make you feel comfortable and safe. Concerning the customer service and the attitude towards the guests in our hotel want to kindly note that all our team starting from the Front Desk to the Housekeeping always do their best in order to make our guests feel at home and the actions that we are taking for solving the inconvenience of the guests are done as we truly care for each guest and we always do our best to provide better service to all our customers. Thank You and hope to see you soon in our hotel to change your opinion about our environment and the hospitality service here. Best Regards, Karapet Galfayan Deputy General Manager Best Western Congress Hotel

"Cosy hotel near city centre"

5
07/09/2017

The hotel is located close to the city centre. The front side looks over a park while the back side has city view with Mt Ararat looming at the background. The staff is friendly and helpful....most except for the housekeeping staff interact in English. Breakfast has a good spread with local specialities. I was in a conference and the lunch meals were delicious. The hotel is well placed to walk around and explore the city.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear himdube, Thank You for taking the time to share Your thoughts with the TripAdvisor community, Your comments are much appreciated. We are pleased You enjoyed Your experience at Best Western Congress Hotel and found us good quality. It is grateful to know that You enjoyed hotel location (right at the center of the city), hotel team, our buffet breakfast, the lunch at our Italian "Raffaello" restaurant. We will be happy to welcome You back again to our hotel in the future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"3 star hotel"

3
06/09/2017

Very basic hotel. Cons: Shower was dirty and water took a long time to drain. Pros: within walking distance of everything you need in downtown Yerevan. Great price. God breakfast. Currency exchange located in hotel.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear ahmad z e, Thank You for reviewing Your recent stay at our hotel, we do appreciate our guests taking the time to leave feedback. It is wonderful to hear that You enjoyed our full buffet breakfast, hotel facilities, location. We are sorry for caused inconveniences. Would like to kindly inform You that our housekeepers are cleaning all our 126 hotel rooms every day and we try to keep them neat and tidy. It will be a pleasure to welcome You again to our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Armenien Yerevan "

5
03/09/2017

Very friendly staff always taken care for the personal well. Clean rooms, very good food. Sargis, Trainee Ani and all the other staff. In short excellent. Keep it up :) Not just the Hotel also Yerevan is a good sightseeing.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Med D, Thank You so much for this excellent review of the hotel. Our main goal is to make our guests feel like home. We are happy to hear that You enjoyed Your stay at the hotel and were well taken care of by our staff. We appreciate Your feedback and hope to welcome You back soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Nice hotel in a convenient location"

4
02/09/2017

Very conveniently located for the city centre. Comfortable rooms and very friendly and helpful staff who spoke very good English. Particularly enjoyed the breakfasts - especially the scrambled eggs with tomatoes and coriander.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear David H, Thank You for taking the time to post Your experience of Best Western Congress Hotel here on Tripadvisor. We are delighted You enjoyed staying with us and really appreciate You choosing our hotel when in Yerevan. It is a pleasure to know that the hotel team made Your stay enjoyable, all Your demands were met, and that You liked the convenient location of the hotel, our comfortable rooms, delicious American buffet breakfast. We will be happy to see You soon at our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Great Hotel, Great Staff, Great location"

5
19/08/2017

One of the best hotels I have ever visited. We arrived at the hotel at 12:30 pm, they gave us early check in for free due to availability. It's located near the center of Yerevan. Rooms are clean, and housekeeping service is very good and always ready. Breakfast is generous and has good food variety. Highly professional and knowledgeable staff. Proficient in english and friendly too. Special thanks to Hayk and Arsen, and to all the hotel team. I will definitely visit it again.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear SSITB, Thank You for choosing to stay with us and for sharing a review of Your Best Western Congress Hotel experience. It is always a pleasure to hear lovely remarks of our professional and skilled staff, convenient hotel location, clean and cozy rooms, delicious and fresh buffet breakfast. We are happy to know how much of an impact out hotel team, in particular Hayk and Arsen, made on Your experience. We are always pleased to be your second home when you're in Yerevan. Will be looking forward to seeing You back soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Beautiful, ancient country. alot to see and learn."

4
18/08/2017

Rooms kept clean , service always available when needed .Lobby manager was helpful when needed . Nice size swimming pool . Service desk available 24 hrs. One advice, arrange your own Airport transportation going back home , prices differ from service desk , especially for more than 2 passengers !

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear derzariana, Thank You very much for Your lovely feedback following Your recent visit with us. It is so rewarding to hear that You enjoyed our customer service, open air "Caribbean" swimming pool, clean rooms. It is very important to us to meet all our guests' expectations. We do hope that we will have the pleasure in welcoming You back on Your next visit to Yerevan. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Very modern hotel"

5
18/08/2017

In a very good place, near the center of Yerevan. Excellent service and polite stuff. The breakfast was perfect (for lunch or dinner I can't tell). The room was very clean. The reseption was very kind and always in a good mood.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Kostas M, We appreciate You sharing Your sights and experiences with regards to Your recent stay at our hotel. We would like to thank You for the above excellent rating given on service, hotel team, American buffet breakfast, comfortable and clean rooms, hotel central location. Thank You for staying with us and we hope to offer You even more pleasant stay in the future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Nice location just a little stench"

4
12/08/2017

The hotel is located just a few blocks from the Dancing Fountain. Upon arrival, the lobby was unusually warm. They provided us with a card to get us complimentary drinks. When we went to our floor, the outside hallway area smelled like feet. The room was small but good enough for a short stay. The double bed is a bit small for two adults, but the bed is comfortable. The pool was nice, and it is a good size. We ate at the Italinan restaurant. The pizza was reasonably priced, and it tasted okay. I recommend that they clean the carpet to avoid the stench.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear ndavis1913, We want to take the chance to thank You for staying at Best Western Congress Hotel, and also for taking Your time to share Your feedback. The opinion of our guests is valuable to us. We are very sorry to hear that several things throughout Your stay did not meet Your expectations. Please note that Your concerns have been passed on to our housekeeping management. We do hope You give us another chance to satisfy Your expectations and provide You our high level service that we usually do. Looking forward to Your next visit to our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Terrible, never to go back!"

1
09/08/2017

We took a voucher from Holiday Factory who booked us the flights and hotel. After a full night of travel, we got here at 6am and the reception staff were very impolite. Very bad service on arrival, refuse early check in, excuse was no rooms available which was a lie! The staff is very unfriendly, guy named Hayk and manager Emba had terrible attitude! Please do not choose, definitely not if you're using holiday factory. You will be sat in the lobby for 8 hours with no one to bother!.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Varuna M, Thank You very much for sharing with us Your impressions. We do value Your opinion about our hotel and always try to improve. Concerning Your complaints we would like to clarify some points. Our check in time is at 14:00 p.m. The guests who arrive early always inform the hotel team, so we can arrange and reserve the room for the guest to check in upon his arrival. The early check in is at an extra charge. It is a top season in Yerevan now and our hotel is fully booked so it is hard to find a free room asked on spot. Holiday Factory guests are never aware of early check in policy. We asked the company to inform the guests many times. What concerns our team I would like to mention that regardless to Your impolite and disrespectful attitude towards the hotel employees they tried to explain and solve the issue in a calm way. For Your next trips we advise you to check all the information about the hotel more detailed in order not to have such kind of misunderstandings. Hope to welcome You again to our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Great hotel! "

5
04/08/2017

Great hotel, great prices, great breakfast and wonderful reception. Thanks to Narek and Hayk at the reception - the nicest and helpful people ever! I will definitely visit again and bring my colleagues with me.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear narkar2016, Thank You very much for this candid review of Your recent stay at Best Western Congress Hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay of our guests. We greatly appreciate Your recommendation and positive comments about the aspects of the American buffet breakfast, reception. We will definitely let Narek and Hayk know how much of an impact they made on your experience. Looking forward to seeing You back at our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Nice hotel"

5
02/08/2017

Very nice hotel situated in the centre of Yerevan Staff are all very nice Rooms are clean and tidy Wifi is ok Food is ok Would recommend this hotel, suitable for families business people , nice quiet location

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Zac C, Thank You for Your time and this wonderful review. We do appreciate these positive words about Your experience in our hotel. It is such a pleasure for us to know that You are satisfied with our customer service, hotel central location, comfortable rooms, food at our Italian "Raffaello" restaurant and the rest facilities. We will be extremely happy to meet You again at our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Great Location "

4
19/07/2017

We stayed at this wonderful hotel, near republic square for 10 days. The staff, particularly the concierge, were wonderful! The rooms were clean and comfortable. The hotel is walking distance to all of the main spots in Yerevan. The pool was a great place to relax after a long day of walking. Next door was a lovely park! I would absolutely stay here again!

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear glaustin, Thank you for taking the time and sharing with us Your experience at Best Western Congress Hotel. Your opinion is highly valuable to us. We are so happy to hear that our staff met Your expectations and You enjoyed the stay with us. It is our pleasure that our comfortable rooms were to Your liking. Hoping to see You in the nearest future to make Your stay again unforgettable in our hotel with its central location, marvelous open air "Caribbean" swimming pool and other facilities. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Manager"

5
18/07/2017

Exellent staff in reception and beyond. These people have always a smile or a nice comment for you. Thank you Arusyak and the rest of the staff for such a wondefull treatment. The hotel is right at the center of the city everything is at walking distance. Very nice nice pool. Rooms are complete and cean. Food is exellent. Coming back for sure. .

Marketing M, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Jorge, Thank you for your kind review! We are sincerely glad that our guests are again and again satisfied with the stay in the hotel and the quality of the services we provide. We really pay a lot of attention to detail, trying to make every Guest feel our hospitality and care. It's definitely a boost for us every time we hear positive reviews such as this. We will be sure to let Arusyak know that she made an impact during your stay. Hoping to see you again soon! Best Regards, Karen Marutyan, CSR Manager, Best Western Congress Hotel

"Congress"

1
08/07/2017

I stay in hotel 12 days in July its not good because It has very small room! Veryyyy smaaalll!!! and not clean I dont enjoy at the hotel Cleaners are slow and late and dont charge soon But location is good

Marketing M, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Sepshen, Thank you for taking the time to provide us with such candid feedback of your stay. Your opinion is extremely valuable to us, as we strive to improve our services with each and every stay of our guests. It is great to know that you appreciated the city center location of our hotel. We apologize that the hotel did not meet your expectations regarding room size and cleaning procedures. Please email us with [email protected] email address so we can discuss your issues personally. We look forward to welcoming you back then. Best Regards, Karen Marutyan, CSR Manager, Best Western Congress Hotel

"Hotel"

2
27/06/2017

Room cleaners worked very slow and the room isnt clean so mach We change money out of the hotel because of there was so expensive Hotel transfer is expensive too Has very littel swiming pool ..... Only thing of this hotel is location

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear ezzat z, Thank You for taking the time and sharing Your experience with us. It is of highly importance the opinion of our guests. We are truly sorry for not meeting Your expectations. It is my pleasure to note that in our hotel we clean all the rooms every single day. Our "Caribbean" open air swimming pool is considered to be one of the best pools in the city. We are happy that You liked our hotel central location, in the heart of the city. Looking forward for Your next visit. Best Regards,, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"If you want to feel like you have a family, like you are at home, then you should stay here. AMAZING"

5
20/06/2017

The rooms are simplistic and elegant. Great cleanliness and amazing views to offer! The service is phenomenal. That includes room service, front desk service, restaurant service. Everything. The staff is very friendly, warm, welcoming and enthusiastic. They really make you feel like they genuinely care about your visit to Yerevan and go out of their way to make sure that you feel welcome and entertained. They have a beautiful pool with different kinds of tanning as well as seating areas. So whatever your preference is, there will be a spot for you to enjoy and relax. The in-house restaurant has a great vibe and the pizza is absolutely delicious. They have a great fitness center that is very clean and offers a great variety of workout equipment. The location is absolutely great. You can walk everywhere in Yerevan or take a taxi right outside of the lobby for your convenience. What I also really enjoyed were all the beautiful parks just right next door or across the street. This has been one of my best hotel experiences and I will definitely be returning! And hopefully become a regular visitor.

BWCongressHotel, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear BelleZ90, Thank You very much for Your candid review of Your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate Your kind comments about all the aspects of Best Western Congress Hotel. It makes us extremely happy hear that You liked our comfortable, clean rooms, customer service, hospitality, staff, hotel facilities, restaurant service. We truly appreciate Your kind words about our staff. It is a great pleasure that our open air swimming "Caribbean" pool made Your stay unforgettable and helped You to forget about the daily life tension. We are glad that You enjoyed also our in-house Italian "Raffaello" restaurant, 24/7 fitness center ( which also includes Finnish Sauna). It is great that You found our central location ( just a few steps away from must-see attractions and modern-day conveniences) to Your liking. Best Western Congress Hotel Team is happy that Your experience was unforgettable and enjoyable. Looking forward to Your next visit. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"the fabulous stay"

5
17/06/2017

My husband and I stayed in this lovely hotel for 3 nights. It was a wonderful experience. first of all I have to mention its friendly and hospitable staffs. The man who works at the reception center help us to go some fantastic places in Yerevan. Moreover, the hotel has its own swimming pool and a big restaurant. Nothing could invigorate us like that pool. It was super awesome:)) also the breakfasts were diverse and delicious. I seriously suggest this hotel for all nations.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Shima S, We appreciate so much Your positive review about Your recent stay at our hotel. It is our pleasure to hear that You had great experience at Best Western Congress Hotel. The whole hotel staff enjoyed meeting all Your demands and expectations and we are glad that succeeded in it. It makes us extremely happy that You liked our open air swimming "Caribbean" pool (which has the complimentary lesssons of Aqua Fitness and Fitness Mix special for our hotel guests) and our Continental Buffet Breakfast at our Italian "Raffaello" restaurant. Hope to see You very soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"The best pool in the city"

5
14/06/2017

Very friendly staff! Good breakfast, clean rooms and great fitness center available 24 hours a day. But at summer season. the pool is a real oasis in the heart of the city. Great value for money. For sure will stay here next time.!!!

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Lucia B, Thank You a lot for Your positive comments about our hotel with its services and facilities. Our staff is always striving to meet all the demands and expectations of our guests from the very first day of their stay. It is our pleasure that You enjoyed our unlimited American buffet breakfast, 24/7 fitness center, open air "Caribbean" swimming pool. We will be looking to Your next visit. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Great Stay"

5
10/06/2017

Wonderful stay. Prices were great. Room was clean. Breakfast was delicious. Location is excellent; close enough to all the action and the center of the city, but far enough not to be surrounded by tourists constantly.

Marketing M, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Justin A, Thank You for taking the time and writing this brilliant review about Your stay. We are happy to know that all our services satisfied Your expectations. It is a great pleasure to receive such kind of nice words about Your overall experience in Best Western Congress Hotel. It is our top priority to make our guests feel at home. We hope to see You back very soon at our hotel Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"HOTEL IN THE HEART OF YEREVAN"

5
01/06/2017

We booked this hotel from Holiday Factory for 1,699 Aed inclusive of airfare and accommodation for 4days and 3 nights. Airport pickup and drop off were also included. Best Western Congress was a great hotel, situated in the heart of Yerevan. The staff were nice, they keep your room clean, when we sent our clothes for laundry, we were impressed by how they kept it clean and ironed. Buffet breakfast was fantastic. Just in case you are quite sensitive with pork being served, just let them know. Republic Square is just 10mins away. A friend reached Cascade Complex by foot in about 15-20 mins. There are nearby restaurants where you can try Armenian Cuisines like TUMANYAN PANDOK, other restaurants like Black Angus is just a few blocks away. There are also museums close by. We paid a cab for 1000 Armenian dram or 2$ that was just around Yerevan, just in case you are not fond of walking. This hotel is a 5/5 for me.

CongresshotelYVN, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Cessna T, Thank you so much for 5 star rating and for taking the time to provide us as well as the entire TripAdvisor community with your positive feedback about Best Western Congress Hotel. We very much appreciate your recognition on the service as well as the overall hotel facilities and it was a pleasure to have you as our guest. The philosophy of our hotel is to make guests happy and shared with our best experience in hospitality. Looking forward to seeing you again during this summer season as only at our hotel you can enjoy the best open air swimming pool in Yerevan and get complimentary aqua fitness lessons. Please, do checkout our Facebook and Twitter pages for promos that you might be interested in. Best Regards, Karen Marutyan CSR Manager Best Western Congress Hotel

"Nice, really adorable"

5
24/05/2017

our had a 3 day stay there and organised a seminar in one of the halls. Everything was well organized, clean neat and tasty. Can't say more, we got exactly what we were promised. Very convenient for all type of business activities.

CongresshotelYVN, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Brain Fors M, Thank You for trusting us and choosing Best Western Congress Hotel for Your recent stay in Yerevan. We are extremely happy that You enjoyed our services, facilities and all Your expectations were met. It will be our pleasure to see You again in our hotel in the nearest future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Fadi Hazari"

5
23/05/2017

very very good hotel and staff and food and the location excellent you can reach every where in 5 min, and the staff is very lovely and friendly and service u 24/7, and the restaurant also you will not believe the test of the food amazing.

CongresshotelYVN, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Fadi H, Thank You for taking the time and expressing Your opinion about the stay at our hotel. It is very important to us to know Your feedback. We are extremely happy to hear those kind words about our staff, hotel location, services, "Raffaello" restaurant. It is our pleasure that we met all Your expectations. Looking forward to seeing You back. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"GREAT HOTEL AND SERVICE!!!"

5
23/05/2017

Location is very good and easy to go everywhere by walk.Very satisfied with this hotel in the center of the city, with their fast and professional service, organized work of the whole team. Quality is very high Recommend

CongresshotelYVN, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear hellolacoste, Thank you for choosing our hotel and for recommending it to other travelers. We are happy to know that Your stay was enjoyable. Our top priority is to meet all our guests' demands and expectations from the very day of the arrival. Hope to see You back very soon, Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"You will love it"

5
23/05/2017

This have been my third visit to Yerevan. All three times I stayed at this wonderful hotel. I was informed àbout this great place by my college. It is very close to almost every operatonal part of the city and after long woking day it is just a hospitable home. I am very much contented with my choice. The management is so lucky to have such a professional staff. Besides, their kitchen is very delicious_ somelier offers great wines with an appropriate food. THey have all necessary facilities and soon the Open Air Swimming Pool will be opened - just a dream for evening time. I will be back and I recommend it to who value their comfort.

CongresshotelYVN, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Tararis, Thank You for staying with us again. We appreciate Your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of Your loyalty. We are very happy to hear that our staff and service met all Your needs and expectations. It is our pleasure to know that You enjoyed the central location of the hotel, our Italian, European and Armenian cuisine, the service of the sommelier at our "Raffaello" restaurant, hotel facilities. I would like to kindly note that our "Caribbean" pool will be available from May 27 with its complementary activities for our hotel guests such as aquagym, aerobics. As well as this we will have evenings accompanied with high level DJ music, happy hours, and also there will be a restaurant by the pool available from 8 p.m. every day. Plus we will place free water stations at the pool area. We hope Your next stay is just around the corner. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Really nice one!"

4
19/05/2017

Traveled with business trip in June. Place was really nice clean and comfy. can't say anything bad. rooms were nice and food was also fine. this is in the center of main square of Yerevan, the location was best! views from the room was fine but not best! recommended.

"Enjoyed my time in Yerevan"

5
03/05/2017

Had a very interesting and active vacation in Yerevan. Visitied a lot of sihtseeings and even had a flight on Paraplan which gave me an opportunity to see the beauty of Armenian nature from the high. At the same time hotel staff helped me much during my stay. The Concierge whose name was Sargis organized for me a tour to Tsahkadzor where I jumpped from zipline and also he helped me much during my stay.In the hotel I enjoyed the stake with wine souce at the restaurant and it was nice to see that the staff is always ready to help. For sure there were some lacks but all in all in it is a good and comfortable place to visit. For sure will go there also in Summer to enjoy the beauty of lake Sevan.

"Great stay"

5
01/05/2017

I had a great holidays in Armenia. From the beginning it was a business trip but after I had 3 more free days to stay there. For these 3 days I want to thank the hotel staff who are very friendly, professional and accompanied me during my stay especially Mr. Madoyan was very helpful ;) It's a pity that I met there well known Martin Scorsese but I couldn't grab a photo with him cause his managers didn't allow me. (( Anyways thank you for my beautiful adventures and I will be back to you soon :*

CongresshotelYVN, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Guest, We appreciate your positive comments. Thank you for choosing to stay with us and we are very glad to hear that your stay with us was a memorable one. We hope your next stay is just around the corner. Best Regards, Karen Marutyan CSR Manager Best Western Congress Hotel

"Met My expectations!!!"

5
01/05/2017

I enjoyed my stay and liked the atmosphere of the hotel and its staff. Very helpful, friendly and smiling. It was nice to go to gym early in the morning and then enjoy breakfast which gave me an opportunity to have my beloved fresh friuts after gym and coffee with homemade cookies in the morning. I enjoyed my stay fully and will go there for sure in summer when the pool will be open.

CongresshotelYVN, Marketing Coordinator at Best Western Congress Hotel, responded to this review
Dear Andy, We are so thankful to You for leaving this perfect feedback. It is our pleasure to know that our hotel met Your expectations. All hotel team is striving to host and serve our guests the best way we can, and we feel appreciated when hear such kind of warm-hearted words. It is nice to read that You enjoyed our 24/7 fully equipped gym with modern machines and with sauna. We will be extremely happy to welcome You again to our Best Western Congress Hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Very Friendly Hotel Staffs"

4
27/04/2017

Hotel Staffs are very friendly, helpful & courteous. We arrived early morning and they allowed us to leave our baggages without any charges. Cleaning service staff was very accommodating with our requests as well. Foods during breakfast buffet are plenty and very tasty. Free Wi-Fi all around the hotel.

CongresshotelYVN, CSR Manager at Best Western Congress Hotel, responded to this review
Dear Reilohn, Thank you for taking the time to review your stay with us. We are very pleased to hear that our staff made your stay pleasant. Our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Do checkout our Facebook and Twitter pages for promos that you might be interested in. We hope to welcome you back to the hotel in the near future. Best Regards, Karen Marutyan CSR Manager Best Western Congress Hotel

"Nice stay"

5
25/04/2017

The hotel is situated in the city center. English speaking staff very helpful and obliging. Good service of reception. The room was very comfortable. Great Italian restaurant! I'll definitely chose the same hotel next time!

CongresshotelYVN, Marketing Coordinaor at Best Western Congress Hotel, responded to this review
Dear Zhenya, Thank You for taking the time and sharing with us Your experience in our hotel. We do take pride in catering to our guests' needs the best way we can. It is such a pleasure to hear that our staff made Your stay enjoyable. We are happy to know that You liked our hotel central location, Italian "Raffaello" restaurant with its delicious cuisine, our comfortable rooms. We were happy to host You and will be looking forward to Your next visit. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Great Hotel Staff and location"

5
24/04/2017

I spend 2 night here on business and I am to say that everything was excellent. The location of the hotel is very close to my destination, as well as it is in the center of the city. The hotel room is not so big, but it is very comfortable and has all the amenities needed. Staff is very helpful and quick in replying to the questions. They have organized my transfer from the hotel and also helped me with my early breakfast. This is the only hotel, where the check out process was done in 3 minutes. I really will recommend this hotel for business trips.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Karolina, Thank You for choosing our hotel, and for taking the time to write this review! We are so glad to hear that You enjoyed Your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed Your expectations. We look forward to welcoming You back to our hotel in the future. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Excellent hotel!!"

5
24/04/2017

Excellent hotel!! Extremely clean. Front desk staff is very friendly and welcoming. Breakfast area is spacious and one of the best in a Yerevan I have experienced. This stay was during several events in city and they handled groups well. Would definitely recommend and stay there again. Good value for the cost.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Ana Zimmer, Thank You for writing this wonderful feedback about Your stay, we value Your opinion and feel appreciated when receive such kind of nice words. It is our pleasure to hear that You enjoyed to the fullest Your stay with us. All the hotel team is trying to make the stay of our guests unforgettable by means of providing perfect customer service. We will be happy to see You again at our hotel very soon again. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Excellent place to stay"

5
23/04/2017

I stayed for 14 days and it was a great experience. Hotel staff are very accommodating and friendly. The place was so cozy and clean. The food from Their restaurant was excellent. And they have a 24 hour Venice bar. They also have gym, pool and sauna and they have money exchange. The place is accessible to restaurant supermarket and to the republic square. The room was spacious the bed was so comfy which most of the time i just want to stay on it the whole day. Toiletries are provided and they always make sure that your room is always clean. And after a tiring day from your tour you can have a nice massage (excellent lady masseur) from their health club. I will highly recommend Congress hotel to those who want to have a great vacation in Yerevan. Thank you to Mr Vresh Madoyan (Lobby & M.I.C.E Manager) for introducing me your hotel it was indeed a great holiday for me in Yerevan.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Maila, Million thanks for taking the time to advise of Your recent stay at our hotel, for giving us a perfect rating and for recommending our hotel to other travelers here at Trip Advisor. We are so happy that You trusted us and chose Best Western Congress Hotel. It is such a pleasure for the whole hotel team to know that we met all Your demands and expectations as for us it is a top priority to provide the high level customer service to all our guests. We were glad to host You and to get acquainted with such a great person. It will make us extremely happy to welcome You again to our hotel very soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Nice hotel, I recommend to everyone!"

5
13/04/2017

I totally recommend this hotel for tourists. I lived here for 1 week and it was cool! Thank you Congress Hotel for your professional and friendly staff and of course for you delicious breakfast! Hope to visit you asap!

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Sasha P, We are so happy to receive this amazing review, thank You! It is honor to us all to hear that we meet all demands of our guests. The hotel staff is always trying to provide good customer service from the very first day of our guest's stay. It was a pleasure to meet such a wonderful person at our hotel and we are looking forward to seeing You back very soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Very average modernised Soviet style "

3
11/04/2017

It's clean. The staff are friendly. But don't expect too much more. The service provided in the bedroom is less than adequate and the food in the restaurant is mainly meat based, often with no vegetarian alternative. Also, the hotel can be very noisy. All of the delegates attending our conference complained that they woke up sweating every night as the air con does not work. That created some problems as delegates became irritable during their stay.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear GwynRoberts, Thank You for taking the time and sharing with us the experience of Your stay at our hotel. Your feedback is highly important to us as by means of it we are improving our customer service. It is so nice to know that You stayed satisfied with our friendly staff. We are surprised to hear that You did not find any vegetarian food in our "Raffaello" restaurant, and we would like to kindly inform You that we offer the following vegetarian dishes: vegetarian pizza Ortolana, salad with grilled vegetables and pesto sauce, carrot soup, spinach soup, lentil soup, pasta with vegetables, risotto with porcini mushrooms and many other dishes. Hope next time when You decide to visit us You will enjoy those delicious dishes. Concerning the air conditioning we would like to kindly note that as far as it was still not warm enough in Yerevan, we did not switch the heating off, now it is already off. Hope to see You again in our hotel. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Amazing ! "

5
10/04/2017

It's was really good & amazing visiting the place of Yerevan & staying at congress very accessible for everything. Thank you so much to those hotel staff who made it memorable holiday, from housekeeping, bartender, front office, breakfast staff & especially Ms. Lilit in the front office. Thank you so much. Highly recommended hotel.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear our valued Guest, Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! It is so nice to know that You enjoyed to the fullest the time that spent with us. We are happy also that the location of our hotel, all hotel staff met Your expectations and demands. Looking forward to seeing You back very soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"More than fine"

5
10/04/2017

Arrived during the night and it was nice to have food available in the bar that late. Liked it very much. Very helpful staff and cozy atmosphere. Comfortable room and clean. Liked massage service very much it was very professional. Will visit again when back to Yerevan.

CongresshotelYVN, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear our valued Guest, Thank You for this amazing feedback, we feel appreciated when our work is valued. We are happy to know that You liked our Brand New Late Night Menu which is available from 23:00 to 07:00 at our "Venice" bar. Our staff is always ready to do their best to make the stay of the guests enjoyable from the very first day at our hotel. It is our pleasure that You found our clean and cozy rooms comfortable and also Swedish massage service that is performed by a skillful, professional and knowledgeable masseuse. It was nice to meet You at our hotel and we are hoping so see You back very soon. Best Regards, Lilit Danielyan Marketing Coordinator Best Western Congress Hotel

"Dinner with colleges in big hall."

1
21/11/2016

It was a dinner with colleges after grand opening of our office. Most of the guests left early and half of the tables were free after an hour. After the president's leave the service became terrible. Servants were laughing and talking next to us. They started to move furniture from the hall very, very loudly. The noise was so horrible that we even couldn't hear each other. They left the door open in a cold weather. I will never visit this place after it, there was no respect to their customers.

"4 Day Visit In Yerevan"

5
20/11/2016

Good location with access to all parts of the city. Very comfortable room with all amenities. Front Desk staff very helpful in helping me. The restaurant opened early and breakfast included. Great experience.

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Soup8, Thank You very much for sharing with us your impression on your last stay. Your opinion about our hotel is very important and useful to us. We are glad that you liked our hotel with all its amenities, comfort and service and our staff is always ready to do their best to make your stay enjoyable. It's nice to hear that you liked our Italian "Raffaello" restaurant and also the breakfast where you can find variety of Armenian traditional food. Thank You for being our guest and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"Professional Service, Great Stay"

4
01/11/2016

Stayed here several times over the years and always found it to be a top notch business hotel. Service is professional and very helpful. The restaurant is also convenient and provides a wide variety of options. There breakfast were always plentiful and varied. The rooms are clean and comfortable and can be a good place to get some work done. Located just a short walk from the center activities in Yeravan. Easy access to airport via taxi too. Trip Advisor requested some advice on a great place to stay and I havent been there within the time lines options so don't know if this will work....

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Hoach, Thank You very much for leaving the review of your stay. Your opinion about our hotel is very important and useful to us. It's nice to hear that you liked our hotel and you always choose our hotel for your visits to Armenia. We are glad that the hotel with its facilities and comfort were convenient for your business trip and also our breakfast where you can enjoy variety of Armenian traditional food with full American buffet breakfast. Ar regards our "Raffaello" restaurant want to kindly inform you that it is also very convenient for business as here you can get business options for the lunch and dinner. Happy to hear that our location helped you much during your stay as it's just few minutes walk to the city center , the Republic Square, and from the hotel to the Airport its just 15 minutes by car. Dear Hoach, it was pleasure for us to host you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel.

"Hotel Review"

4
31/10/2016

Location's great! Close to all the popular places. Hotel rooms very clean and staff really nice. Hotel Restaurants are amazing. There's a massage room, tanning room, outdoor pool with great space. Overall a great experience.

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Meg A, Thank You very much for sharing with us your impression on your last stay. We are glad that you liked our hotel with its comfort, facilities, services and location which we hope helped you much during your stay. It's nice to hear that you liked our "Raffaello" restaurant where you can enjoy not only Italian and Armenian cuisine but also here you can try traditional wood fired pizza.Our team is always ready to do their best to make your stay enjoyable. It was pleasure for us to host you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"My preferred hotel in Yerevan"

5
27/10/2016

Congress Hotel is a super nice hotel with good rooms, good and friendly staff. The restaurant is very good with acceptable prices and the nicest staff. I have spent 7 weeks over the last year on the hotel and I will come again?????

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear MortenK689, Thank You very much for your positive feedback. We are very happy to hear such kind of positive words from our loyal guest. We are glad that you liked our hotel with its facilities, comfort and services and that you are always choosing us for staying in Yerevan. As being the guest of our hotel you will always get 15% discount in our "Raffaello" restaurant and here you have an opportunity to enjoy not only Italian but also Armenian and International cuisines. Dear Morten , Our team is always happy to have a guest like you and looking forward to welcome you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"Great location, standard big chain hotel"

4
25/10/2016

The Best Western Congress in Yerevan is located very close to the Republic Square and is an average hotel for a "big chain". Some specifics to note: Breakfast is a HUGE spread and should appeal to all, some rooms are smoking so make sure to specify a non-smoking room if you need it (smoking rooms are obviously used often), on the same theme, the lobby/bar gets very smoky in the evenings. There is a currency exchange that opens at 9am in the lobby and also an ATM. A full menu is available until 11pm in case you don't feel like leaving the hotel - options include sandwiches and pizza so you can also take a break from Armenian food if you are so inclined. Rooms were small but very comfortable and the shower has plentiful hot water and good pressure. You can find places close by that are less expensive but the BW is good for all of the conveniences.

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Tricia V, Thank You very much for sharing with us your impression on your last stay. We do value your opinion about our hotel as it is very important and useful to us. It's nice to hear that you liked our hotel starting from the location to the comfort of the rooms and facilities. It's pleasure for us to hear that you enjoyed our American buffet breakfast with a variety of Armenian local products and regarding food options want to kindly inform you that next to our hotel we have Italian "Raffaello" restaurant with variety of Italian , Armenian and international dishes and Italian traditional wood fired pizza and here our hotel guests can get 15% discount as an advantage. Dear Tricia , we are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"A GREAT Hotel"

4
18/10/2016

We had a super stay in this hotel. Warm hospitality and an excellent location. Mr. Karapet was kind enough to send us a bottle of wine and fruits for our anniversary to our room. He ensured the staff took great care of us. A special mention about Lilit at the Reception, always smiling and so very helpful. Lioni, the breakfast supervisor was so efficient and polite. Always willing to get your a refill. The breakfast spread was superb. The rooms most comfortable and well maintained. Would surely recommend this hotel to anyone visiting Yerevan.

BWCongressHotel, Front Office Department at BEST WESTERN Congress Hotel, responded to this review
Dear Shilpamehra, Thank you a bunch for taking time and writing such a brilliant review about our hotel and staff. We appreciate it very much. We are very happy that you have chosen our hotel, spent your Anniversary with us, and gave us a great opportunity to get to know you. It is our pleasure to help our guests and always satisfy their demands. Thank you for mentioning our American buffet style breakfast which with elements of Armenian traditional meal prepared by our Italian chef. It is not only very tasty but also healthy. Looking forward to your next visit and thank you for letting us get acquainted with such brilliant people. Best Regards, Lilit Danielyan Front Office Department Best Western Congress Hotel

"Four good reasons to book Congress Hotel"

5
08/10/2016

You will not be dissapointed when you stay at the Best Western Congress Hotel Yerevan. Don't be mistaken about the name. The hotel is not only for congresses and conventions, but perfect for leisure and holidays. It was our first trip to Yerevan and we stayed four nights. We had a room on the upper floors facing northwest, enabling us to enjoy the magnificent Mountain View in the horizon. The backside is overlooking the pool area and the English Park. The room standard is already high, but the hotel is planning a renovation to make the standard even higher. There are many reasons to book your stay here. Here are four good ones: 1. Friendliness The entire staff is extremely friendly, motivated, professional and really, service minded. Upon arrival by car, although a large wedding party occupied the entire street, the staff quickly organised a parking space in front of the entrance. The staff responded instantly to all our needs and requirements – with a smile. 2. Location The hotel is located centrally in downtown Yerevan right next to the English Park. All attractions and shopping areas are within a short walking distance. Parking is possible in front of the main entrance. 3. Pool area Probably the Congress Hotel has one of the best outdoor pool areas in Yerevan. Large pool, nicely decorated surroundings and top class Italian made sunbeds – not those hard and ugly white plastic sunbeds you might have experienced elsewhere. There are plenty of large, soft black pool towels. 4. Breakfast The breakfast is outstanding. The selection is impressive and the quality high. There are four buffets with different choices. Hot breakfast, international breakfast, Armenian specialities and charcuterie/cheese. After this breakfast, you are ready to skip lunch. The Congress Hotel receives our top marks for the ability to make our stay very comfortable and truly enjoyable.

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear 360degreetraveller, Thank You very much for taking time and leaving such kind of positive review about our hotel. It's a pleasure for us to hear that you liked our hotel with its comfort, facilities, location and service and we are glad that you enjoyed staying with us. Thank You for having such kind of positive opinion about our hotel as it is very important and useful to us. Our team is always ready to do their best to make our stay enjoyable. As you have already noticed we have a parking in front of the hotel which is free for our hotel guests and also there are some other services which are also free for our hotel guests. These services include fitness center and swimming pool that our guests can enjoy free. Regarding our location want to kindly admit that from our hotel to the city center, Republic Square, it's just 3 minutes walk maximum and our hotel is surrounded with parks which give our guest an opportunity to enjoy the nature just around the hotel. We are glad that you liked our breakfast as here you can find not only American buffet breakfast but you also have an opportunity to enjoy local Armenian products. Our "Caribbean" open air Swimming pool is the place where you can relax and enjoy your time during your stay as we have one of the best open air swimming pools in the city. Dear Guest, Thank You once more and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"Honeymoon"

5
07/10/2016

It's a very nice hotel ,it's located in the center of yerevan, it is the best place to stay for an easy access to touristics places, although it is in the center of the city but yet in a very calm street. The staff are friendly and helpful especially the concierge coordinator "sargis sargsyan" Who helped us a lot.

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear matrixms, Thank You very much for sharing with your positive impression on your last stay. It was a pleasure for us to host you for your "Honeymoon" and we are glad that we managed to do our best to make your stay unforgettable. Happy to hear that you liked our hotel with its comfort and location surrounded by green parks and just 3 minutes walk to the city center , the Republic square . Our team is always ready to go out their way to give you the best service and especially our Concierge Sargis, who will do his best to arrange for you the best tours, the best restaurants to go and will give you all information about the city. Thank You for being our guest and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"Expected much more"

3
01/10/2016

Maybe giving this hotel 3/5 is not fair, but these grades are in some way relative or biased. Going to Armenia, which is a very "cheap" destination, I thought this would be a "really fancy" hotel, considering its price. Everything was "fine" with the hotel, but it was very far from being "fancy". Clean. Has a nice pool (didn't get to use it - was closed on the only day I could have, since they had a wedding or some other big loud party with a rock band), and a relatively large gym. The breakfast wasn't bad, consisting of quite a few local specialties (which was nice to get a taste of Armenian cuisine). The room was clean. So I guess I shouldn't complain. But the small things were annoying. The water pressure in the shower was weak. The elevator was so slow that I often found myself walking (at least down) five stories. The reception was slow. That pool party was loud and uncalled for. And there was this "old" feeling about the place. Don't know. We saw some of the other hotels that looked ultra fancy from the outside and weren't much more expensive, and we thought we probably could have gone for one of them...

BWCongressHotel, Marketing Manager at BEST WESTERN Congress Hotel, responded to this review
Dear hadidas, Thank You for taking time and leaving the review of your stay. Your opinion about our hotel is very important and useful to us. We do apologize for the inconvenience caused during your stay as this is not the way we used to serve our service. Regarding some small problems about the hotel want to kindly inform you that in the near future we are going to have a big renovation of the hotel starting from the building to the amenities of the rooms . Concerning the pool area want to admit that we are having special events during which the pool can be closed and we are always informing our guests few days before and also the music is being shut down till 23:00 according to the law. We are glad that you enjoyed our American buffet breakfast where you can find Armenian local products which will give you an opportunity to feel the taste of Armenia. It's nice to hear that you liked the cleanness and comfort of the room . Our team is always ready to go out their way to make your stay enjoyable. Thank You for sharing your impression and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Manager Best Western Congress Hotel

"Just PERFECT"

5
27/09/2016

I stayed at Congress Hotel for 3 days. First of all I want to mention the excellent location which was really important for me (as I was staying for business), it is located in the city centre, so you can reach the Republic Square in 3-5 minutes by walk.The second advantage is for sure my lovely RAFFAELLO!!!Good and helpful staff and unforgettable tasty Italian and Armenian cuisine. And my overall opinion is very good. I will definitely choose Congress next time, for its' proffessional and friendly staff, for the price and for location. P.S. And the open-air pool is just a miracle.))

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear tomsonjohn3, Thank You for taking time and leaving such kind of positive review. Your opinion about our hotel is very important to us. Happy to hear that you liked our hotel with its location, comfort and service. We are glad that our location helped you much during your stay and you enjoyed your time at our "Raffaello" Restaurant where besides Italian and Armenian cuisine you can also find international dishes and also here you can taste very delicious wood fired Italian pizza which is being ready just in 2 minutes. It's nice that you hand a good time at our open air Caribbean swimming pool. Our team is always ready to do their best to make your stay unforgettable. Thank You and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Short Break Holiday"

5
25/09/2016

We had satisfactory stay at The Best Western Congress Hotel and obviously the beautiful city Yerevan. The city has a lot to offer for sight seeings, family outings, plus of course their finest cuisine at Restaurant call Beer Academy. We would suggest that Must experience the world's longest rope-way cable car plus all the Ancient In Tact Monasteries for calmness purposes with that felt some kind of spirituality. The country has vast prehistoric untouched areas which are covered with beautiful Mountains (A special Masimi mountain in Yerevan), plus greenery - all were so worthy to visit for appreciating our nature's sheer beauty. So we will highly recommend Armenia to explore more for their entire surroundings as country has old country traditions with modern curves.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Jigisha R, Thank You for taking time and sharing your impressions on your last stay. It's an honor for us to hear such kind of beautiful words about our country. We are happy that you enjoyed our country with its unique and untouched nature, sight seeings and historical places and of course mountains which are the visit cards of our country as we are surrounded with them. And we are glad that during this wonderful trip to our country we could manage to do our best and gave you the best service. We are sure that the location of our hotel helped you much during your stay as we are just 200m far from the city center , the Republic square. Thank You for being our guest and hope to see you again in our hotel as there is always something new to discover in Armenia. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"good service and team"

5
22/09/2016

We have stayed here for the first time with my wife. Our room was in the 6th floor and every morning we had an opportunity to admire the beauty of the mount Ararat and swimming pool of the hotel. The service was very good , they even gave us a bottle of Armenian champagne and cake as we were celebrating our anniversary. The pool and fitness area are good they just need some new equipment and some freshness. Breakfast was very delicious my wife loved Armenian cheeses very much. They have a great concierge whose name was SARGIS who approached us every time we need a help and gave us information we need. The staff was very polite and smiling. Definitely will go again !

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Shanti G, Thank You very much for sharing with us your impression on your last stay. Your opinion about our hotel is very important and useful to us. It's nice to hear that you with your wife enjoyed your stay and liked our hotel with its beautiful view, swimming pool and service. We are glad that you liked our surprise as it is our goal to make your stay unforgettable and to make our guests fell at home. Happy to hear that you liked our breakfast with its new local Armenian products where besides delicious Armenian cheese options you can also find fresh seasonal fruits, dairy products and meat options. Our team is always ready to go out their way to make your stay enjoyable and our Concierge Sargis will do his best to organize your vacation in a most enjoyable way. Thank You and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Very satisfied"

5
19/09/2016

I received a nice room with a balcony. I liked it. During the hot day I went to an outdoor swimming pool. It was so nice. The girls at the reception were nice, professional and helpful. I enjoyed the breakfast.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Tomasz_Gdansk, Thank You very much for taking time and leaving the review of your stay. We do value your opinion about our hotel which is really very important and helpful to us. Happy to hear that you liked out hotel and enjoyed staying with us . We are pleased that our swimming pool helped you relax in this hot summer and that you enjoyed our breakfast with its delicious Armenian local products. Our team is always ready to have a guest like you and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Not as I expected..."

3
13/09/2016

At first I need to appreciate for hotel management cooperation regarding my online payment issue. Best Western Congress hotel is a clean hotel, in one word. The location is great and close to republic square and also the staffs were kind and helpful. But, I expected to have a bigger room based on Hotel website's photos, it was not. After check in, no one helped us for carrying luggage, I have not seen such welcome from any other 4 star hotels. I can say that this hotel is a good hotel but could be better.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear mehdii a, Thank You for taking time and leaving the review of your stay. Your opinion about our hotel is very important and useful to us. Happy to hear that you liked the comfort, cleanness and location of the hotel. As regards the room sizes want to kindly inform you that in the near future we are going to have a big renovation of the hotel so for your next visit you will feel the difference. We do apologize for the inconvenience caused during your stay concerning your luggage as during your visit we were fully booked and it can be possible that our porters were busy helping other guests. Our team is always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"World class service!!"

5
13/09/2016

Totally recommended! ?? With a marvelous swimming pool and tidy clean rooms. 5 minutes from the shopping district with plenty of restaurants and shops. Nearby is the romantic couples park for all you love birds.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Hans F, Thank You for sharing with us your impression on your last stay. We are glad that you liked our hotel with all its facilities and comfort and that you enjoyed staying with us. It's nice to hear that you had a great time in our Caribbean open air swimming pool where besides swimming you can also try delicious cocktails, Italian ice-cream and also Italian wood fired pizza. Thank You fro being our guest and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Should have been better"

2
10/09/2016

The reception was not welcoming, the key did not work so we had to return to the reception, a cleaner burst into our room as we were changing, at 9 25am a cleaner came knocking on our door. It is Sunday! The pillows are so bulky I had to sleep without one, the duvet is heavy even though it is 30+ degrees outside and no I do not like air conditioning. We requested a quiet room with pool or mountain view. We could not open the window because of traffic noise, the police sirens woke us up twice during the night. The bathroom is old and in need of a thorough clean and upgrade. On entering the pool there was no one to give towels or explain where everything is. Eventually having taken towels from the health club we were told to take them from the life guard - we did not see one during the whole afternoon and kids were in the pool. We wondered around to pool to find a pile of towels left unattended, the towel had a hole in it. This was a special visit to celebrate our anniversary, the only good thing I can say about this hotel is the bed is very comfortable but with no pillow even that was spoiled.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear rebcca, Thank You very much for taking time and leaving the review of your stay. Your opinion about our hotel is very useful and important to us. We do apologize for the inconvenience caused during your stay as it is not the way we used to give our service. As regards our housekeeping every morning they clean the rooms and maybe there was some misunderstanding why she knocked on your door. Concerning the pillows and duvet want to kindly inform you that it is possible to change them upon request so for your next stay yo can inform us beforehand to change them into the ones you want. Regarding all the other problems with the room and bathroom want to kindly inform you that in the near future we are going to have a big renovation of the hotel starting from the rooms to the all hotel facilities, hotel area and the pool. So be sure that for your next stay you feel feel the comfort not only of the bed but also of the whole hotel. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Very good"

4
08/09/2016

We had stayed in congress hotel for 4 nights.The location is in the city centre.the staff were nice and so helpful.The swimming pool was fine,actually it is fine in summer,on the other hand gym was equipped with appropriate fasilities.The weakness of this hotel is the room size,especially for family it is not comfortable enough.At the end I recommend it to Yerevan visitors.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Hamed_Sh, Thank You for taking time and leaving the review of your stay. Happy to hear that you liked our hotel and enjoyed your stay . It's nice to hear that you enjoyed the swimming pool and the gym and other facilities of the hotel . Our hotel is located in a place from which you can easily reach the places you want as it is just 200m far from the city center Republic Square. As regards the room size, want to kindly inform you that in the near future we are going to have a big renovation of the hotel starting from the rooms, facilities, services and comfort so for your next stay you will feel the difference. Our team is always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"A lovely, peaceful, comfortable and very friendly place in the heart of the hot city to come back after a hard work"

5
03/09/2016

An old fashion character of the hotel makes it very peaceful and attractive. The pool makes this hotel a really paradisiacal place. Staff is professional and cordial. Special thanks to the very efficient, friendly and simply adorable SARGIS! Will for sure recommend this hotel to anyone who goes to Yerevan.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Alexander T, Thank You for sharing with us your impression on your last stay. It's nice to hear that you liked our hotel and enjoyed staying with us . Happy to hear that our swimming pool helped you to relax in this hot summer. Our team is always ready to go out their way to make your stay enjoyable and our concierge Sargis will advise you where to go, what to do and will show you the best places to enjoy your vacation in Armenia. Thank You for your recommendation and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great hotel"

5
31/08/2016

After driving off road four three days this place was an oasis. I checked in the straight into the loverly pool. Hotel was very clean & spacious the staff could not do enough for us very helpful people. We will visit again

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Brom1972, Thank You for sharing with us your opinion on your last stay. We are glad that you enjoyed our hotel with its comfort , facilities and cleanness. Our team is always ready to do their best to make your stay enjoyable. Thank You for being our guest and sure for your next stay you will also enjoy our "Raffaello" Italian restaurant and pizzeria . Looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Good Location and service"

4
21/08/2016

I stayed with my husband in May 2016 during our first trip to Armenia. The rooms are very clean and comfortable. It has a perfect location near Republic Square, at a walking distance from all major attractions in the city. The staff is very friendly and also recommended us a guide for out city tours. The breakfast buffet was nice however quality of few items can be improved. Our Guide Anna showed the beautiful country and we have even recommended her to our friends. She was extremely professional and had a very good knowledge about the culture and history of Armenia. We will definitely be back..

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Mahua_traveler, Thank You very much sharing with us your impression on your last stay. We are pleased that you liked our hotel with its comfort, facilities and location which we sure helped you much during your stay. It's nice to hear that you enjoyed our breakfast and want to kindly inform you that from now on you can find more local options during the breakfast which will make you feel the real taste of Armenia. Our Staff is always ready to do their best to make your stay enjoyable. Thank You and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Completely satisfied"

5
17/08/2016

The hotel is very well located, the street is beautiful and calm, near the Republic square. the rooms are very clean and comfortable. Facilities are complete and convenient. The breakfast is great. Swimming pool and pool bar are great. The staff are nice and helpful. I will recommend this hotel to my friends.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Parsa R, Thank You very much for sharing your opinion about our hotel. We are glad that you liked our hotel and enjoyed your stay . Happy to hear that you enjoyed our American buffet breakfast where you can also find new local Armenian products such as Armenian bread Lavash, Early nuts in Syrup , Dried Fruits seasonal and also fresh diary products which will help you to feel the real taste of Armenia. It's nice to hear that you enjoyed our open air swimming pool which is one of the best swimming pools in the city. Our Team is always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Not realy a 4 star, but friendly, clean and very good location."

4
17/08/2016

We were 2 adults and 2 teenagers, none of the rooms would accommodate us since the rooms were small. Three in one room is max (very tight). We had to change our executive room to two rooms. The executive room was slightly bigger. I don't recommend this hotel if you are a family of three or more. The higher level rooms in the back (not the street side) had a good view of mount Ararat. Staff was very friendly and helpful, though we did not use the swimming pool, it was clean and well organized. Next trip to Armenia I would take a change and rent an apartment through "HyurService.com".

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear arpimegauto, Thank You for taking time and leaving the review of your stay. We value your opinion about our hotel which is really very important to us. We do apologize for the inconveniences cause during your stay concerning the rooms and want to kindly inform you that in the near future we are going to have a big renovation of the hotel and during that time we will change not only the sizes of the rooms but also their types so for your next visit there will be no need for you to change the room. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Best Hotel in Yerevan"

5
15/08/2016

My mum and i enjoyed our one week stay in this beautiful, clean and friendly hotel. The hotel has an easy access to all places in Yerevan. I used to jog everyday in the nearby garden and have mum walk in the fresh oxygen. We spent our mornings at its clean pool and were pampered by the friendly pool's staff that speaks english well ( specially Sona Khatchadurian, Vrej, Lioni, Garo, Ada...my mum's favorites). I used the gym and sauna almost everyday.Breakfast / food at the pool was very tasty, affordable and includes healthy options prepared by an Italian chef & team. The hotel organized a nice party and invited all in-house guests including the staff, so we all spent a nice evening dancing, singing and eating Italian food. My mum & I would like to thank Tereza Baghdaserian, management and the whole team for their outstanding hospitality specially their superstar concierge Sarkis Sarkisian who i am sure he wawos all his guests with his beautiful happy spirit and real concierge attitude ( he is a real facilitator and speaks English well ) Not to forget the professional reception,housekeeping ( Luisine Vartamian) & security team, who made us feel at home:) I live in Dubai and i appreciate the great hotels with professional concierge service, hence i highly recommend the Congress Hotel to all my friends and everyone who wants to visit Armenia:)

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Vicky A, Thank You very much for sharing with us your impression on your last stay. We do really appreciate your opinion and it is very important and useful to us. We are very happy that you with your mum enjoyed your stay and liked our hotel with its facilities, service , comfort and green surroundings which really helps our guests enjoy the green side of the city. Our team is always happy to make your stay enjoyable starting from front office to reservation and all the team, and especially our concierge Sargis who will do his best to offer you the best places to go , the best food to try and will organize your stay in a way that it would become unforgettable . We are glad that you enjoyed the party which was organized for Hotel Guests and Hotel Staff in order to show the cozy and friendly atmosphere of the hotel. It's nice to hear that you enjoyed our American buffet breakfast where we have done some additions of Armenian local products and now you can try fresh and tasty homemade local products. Dear Vicky A , we are always happy to have a guest like you and looking forward to welcome you again with your mum in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"I wouldn't say this is a 4 star hotel. The standards are poor."

2
13/08/2016

People in this hotel are friendly and good. But there are some items that I didn't like about this hotel: 1- small lobby 2- There are some rooms facing to a wall, be aware of not getting such a rooms. 3- Some rooms are not soundproof, in one of the rooms that I was I could here street noises and next rooms phone ringing. 4- There are fly in the breakfast area 5- My rooms didn't have any window net. So if you intend to open the window you'd accompanied by bugs and insects in your room. 6- Air condition is good. 7- The pool is good and the water is clean. 8- Beds are good and comfortable. 9- You can watch local Armenia TV for free. 10- The internet is sometimes so good and sometimes terrible. (Depending on the time of the day) 11- Maids are so good. 12- Restaurants foods are not that good for the price, specially if you get Italian foods. I once got the trout fillet which was so good. 13- I don't suggest you hotel tours, I used to think that hotel tours should be the best and cheapest but I was wrong. They are so expensive in comparison to the other tours. 14- The staffs are willing to help you anytime. 15- When you get to the room you can't find any comb, cotton swabs, tooth brush and paste. If you need any you should call them! 16- the location of hotel is so good. 18- If you want to get a room emphasis to get a room facing to the pool. Otherwise street noise would bother you. 19- I would say this hotel is an economy 4 star hotel. So you shouldn't expect to see the standards of a 4 star hotel here. 20- If you are an impatient person here wouldn't be a good solution for you. Not only in the hotel but everywhere in Armenia the waiting time to get a service is long. I think people her are so relax in doing their works. not like USA. 21- In restaurant smoking is free like everywhere in Armenia.I also think there is no drinking rules like USA here.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Nastaran K, Thank You very much for taking time and leaving such kind of detailed review. We do really value your opinion about our hotel as it is very important and useful to us. We do apologize for the inconveniences caused during your stay as it is not the way we used to treat our guests. As regards the points that you mentioned about the building want to kindly inform you that in the near future we are going to have a big renovation of the hotel including lobby, rooms , service and amenities so for the next year you will feel the difference. We are glad that you enjoyed the comfort of the beds, TV and swimming pool where we are sure you had a great time as it is one of the best open air swimming pools in the city. And our "Raffaello" restaurant is the place where you can try not only Italian but also Armenian and International cuisine with 15% discount for hotel guests. Concerning the rooms want to kindly inform you that you can find anything you want upon hotel standards the rest that you mentioned are upon request which our maids will bring to the room. Want to kindly inform you that the noise coming from outside the city was because of the constructing works next to the hotel which we hope will end soon. Our team is always ready to go out their way to manage your stay in a most comfortable way. Thank You once more for helping us to improve our service and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Nice location"

4
12/08/2016

Good hotel to stay in Armenia. The hotel is located very near to the republic square and close to the city centre. There is a park very close to the hotel. Hotel has a bar and restaurant. Breakfast at the restaurant is good.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear WorldTraveller141112, Thank You for sharing your impression on your last stay. It's nice to hear that you liked our hotel with its good location and green surroundings. We are glad that you enjoyed our American buffet breakfast where you can find new Armenian local products by which you can feel the real taste of Armenia. In our "Raffaello" Restaurant you can try not only Italian but also Armenian and International dishes. Thank You once more and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Highly recomended"

5
10/08/2016

Its a nice, cozy and easy hotel walkable to the downtown area..its very clean, crew were very helpful and informative, good spread of fresh fruits and cheese for breakfast buffet with a big swimming pool. It has a small bar at the lobby with a good selection of drinks. I enjoyed this place.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear jan4744, Thank You very much for sharing your positive impression on your last stay. We are pleased that you liked our hotel with all its facilities , comfort and open air swimming pool . It's nice to hear that you enjoyed our buffet breakfast where besides having fresh fruits and cheese you can also try our new local products such as basturma, lavash , Armenian cheese options , Gata and etc. . Our team is always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Cosy hotel , nice location and friendly staff "

4
05/08/2016

Best western congress hotel is located in a nice location in the center of the city near the famous and lively Republic Square. The staff are friendly and helpful . The breakfast is good. The only concern is that the rooms and reception are small and some services like spa is expensive comparing to other cities outside yerevan , all other things are perfect .

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Hassan A, Thank You for taking time and leaving the review of your stay. We glad that you liked our hotel and enjoyed your stay. Happy to hear that our location helped you much during your stay and that you enjoyed our American buffet breakfast with new Armenian local products. As regards the area of the hotel want to kindly inform you that in the near future the hotel will be renovated so for your next stay you will feel the difference. Our team is always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Best Western Hotel Yerevan"

4
04/08/2016

Cons: some rooms have loud ventilation system, furnishings are pretty outdated Pros: pool, great location (in the city center with parks around), really friendly staff, nice breakfast with plenty of different dishes

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Mario B, Thank You for sharing with us your impression on your last stay. We are glad that you enjoyed our hotel with its comfort,pool, location,surrounding and breakfast which we have updated recently and from now on besides getting very delicious and fresh American buffet breakfast you have opportunity to try new and fresh selection of Armenian local products including Armenian traditional bread Lavash, sweets and also dairy products. As regards furnishing and other amenities want to kindly inform you that in the near future we are going to have a big renovation of the hotel so be sure that for your next stay you feel the difference. Thank You for being our guest and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great location and decent hotel that requires improvements"

4
01/08/2016

I stayed there for eight nights with my husband and in short the hotel is Ok but they are slipping. The pros: - The location is fantastic. It is in the center, yet it has all the parks around so guests have some peace. - The breakfast is really nice and loved the table of Armenian breakfast items in the morning that included all the dairy products, dried beef and fruit in addition to the walnut jam. I just wished they marked it so that customers know what they are having and appreciate it even more. That was my favorite part. -The quality of bed is great as expected. - They have a decent pool at the premises that they also open to customers from the outside so it can be a little crowded on weekend days. - Most of the staff is really nice. I especially liked both bar tenders as they made excellent espresso. The girls that worked the breakfast are really great. - The restaurant in the hotel makes good food and really good pizza. We had lunch from there on couple occasions as we didn't feel like going anywhere. The cons: - The room cleaning is bad. When we checked in the room didn't have two sets of towels or toiletries. We stayed there for eight nights and they never cleaned under the bed or changed the bed sheets. We found the the bathroom heating turned on twice because the bathroom heater is used as a towel rack and they turn it as they put the towels on. We found notes from a previous guest in the room because the housekeeping never checked it. - The furnishings in the entire hotel are outdated - The hotel closes the pool for guests and rents it out for loud weddings. The night we arrived they closed the pool and had a weeding followed by a loud DJ, dancing and fire works literally under our windows. Despite of this I would stay at the hotel again.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Grim35, Thank You very much for sharing your impression on your last stay. Your opinion about our hotel is very useful and important to us. It's nice to hear that you liked our hotel with its comfort and facilities and with its location which is just 200m far from the Republic Square. Our hotel is surrounded with parks so you can even enjoy the nature and fresh atmosphere of the area. We are pleased that you enjoyed our American buffet breakfast and also new options of Armenian local products. As regards the marking of local products want to kindly inform you that as that was the first day we added local options we didn't mark them but now you can find the name and the description of each local product and by all that products we have added even more new local products so for our guests to feel the real taste of Armenia. We are sorry that you did not have a good impression on our housekeeping services but we may guarantee you and all our guests that out staff (working 24/7) is always trying to do the work at best to keep rooms cleaned and healthy because we know the importance of keeping our guests in a proper well-cleaned rooms. We do apologize if the impression was different from this. As regards the swimming pool that is a real plus for our hotel we receive many requests but we only accept some exclusive and important events to allow and as you have experience ( and even by law) the maximum time is 23:00 pm and our event was finished at 22:00 pm. Want to kindly inform you that in the near future we are going to have a big renovation of the hotel including building itself, rooms, amenities and furniture so be sure that for you next stay you will be able to enjoy the new and fresh style and comfort of our hotel. Thank You very much for helping us improving our service. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Really good!"

5
01/08/2016

Excellent hotel. The swimming pool is the best in Yerevan, with a really nice atmosphere. It has a very good bar with great coctails. Stay away frpm the cappucino though, which is extremely expensive. The hotel is situated within Walking distance from Republic Square.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Mats J, Thank You for sharing your impression on your last stay. It's nice to hear that you liked our hotel and enjoyed your stay. We are glad that you liked our Swimming Pool and enjoyed its atmosphere. Thank You for being our guest and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Good location "

5
28/07/2016

This hotel has good view and very close to haraparak the main square of city you can go every where by walking it has good pools friendly staff good breakfast and you will be enjoy .we stayed 5 nights in congress but one time they coming for cleaning and not any welcoming drink nor help to carry suitcases even in checkout.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear 142haleh, Thank You very much for leaving the review of your stay. We are glad that you liked our hotel and enjoyed your stay. Happy to hear that our location helped you much during your stay. As regards the suitcases we do apologize for the inconvenience as during your stay our hotel was fully occupied and maybe our porters were busy helping another guests. Thank You for staying with us and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Friendly"

3
27/07/2016

A friendly hotel with poite person. It has a very beautiful view in rooms. If you like to swim have a beautiful and big swimming pool. The breakfast is so good and Diverse . The hotel lobby is not very pretty and is old. There was no water hose after After pouring out but its amazing All hotels in Armenia do not have water hoses. I was happy staying there.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear erfank85, Thank You for sharing your impression on your last stay. We value your opinion about our hotel which is very important to us. It's nice to hear that you liked our hotel with all its facilities, service and comfort and enjoyed our American Buffet Breakfast where you can find not only international but also many new and tasty Armenian local products. Concerning the area of the hotel want to kindly inform you that we will start our renovation in the near future so for your next stay you will feel the difference. Thank You and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Amazing hotel!"

5
21/07/2016

I found Congress hotel very amazing and advise everyone to stay there when visiting Armenia. I liked the service, professionalism of the staff. As well as this its location is very convenient for tourists as it is situated in the center of the city.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear slily6588, Thank You very much for sharing with us your impression on your last stay. We are glad that you liked all the facilities, service and comfort of our hotel and the location which we hope helped you much during your stay. Thank You for recommending us and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Nice hotel in the center"

5
20/07/2016

i arrived Yerevan with my friends without having a reservation. We were walking in the center and found out this hotel. Reception staff helped me to get a room. They were very friendly and helpful. I liked also the breakfast buffet. The only thing i didn't like is the size of room. I stayed in the room with my two friends and the space was not enough for us!!

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear John S, Thank You for taking time and leaving the review. It's nice to hear that among all the hotels in the city you have chosen ours'. We are very happy that you liked our hotel . Concerning the room size want to kindly inform you that as you came without reservation that was the only room available so that was a little bit small and for your next stay we advise you to reserve a room beforehand and choose the room which will be more comfortable for you. Our team is always happy to have a guest like you hand hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Average "

3
03/07/2016

At the first sight, I just said to myself "the pictures look much better than the reality". I will not complain about the service and the staff because they were very friendly and cooperative. The rooms are clean and comfortable and the hotel is very close to the republic square which is the heart of the city. I was satisfied in general but if you poan to stay there do not expect a luxury 4 or 5 star hotel. Just an average, comfortable and clean place to stay a few days.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Jahan R, Thanks for taking time and leaving the review of your stay. It's nice to hear that you liked our hotel with its comfort, service and location which we hope helped you much during Your stay. As regards your expectations on hotel building want to kindly inform you that in the near future we are going to renovate it all so for your next stay you will feel the difference. Our team is always ready to go out their way to make your stay enjoyable. Looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Very disappointing"

3
25/06/2016

Sadly I feel compelled to write this review. Over the last several years we have stayed frequently in this hotel a place that we both looked forward to visiting and enjoyed staying in, a warm welcome and genuinely friendly staff. Sadly that is no longer the case Something like 70% of the staff have changed recently and the change is not for the better for the most part they are disinterested in the guests (the staff at the pool do a particularly good line in studiously ignoring you) they'd rather be chattering amongst themselves, tapping away on smartphones or loitering outside smoking (in sight of guests which never used to happen). They are poorly trained and genuinely don't seem to know what they are supposed to be doing a lot of the time (although there seems to be plenty of “supervisors”). The overall impression is not welcoming at all especially given the large amount of “Security” that seems to be everywhere lurking in reception, going through the housekeeper's carts in full view of the guests, it is rather more reminiscent of Soviet Era Moscow than Yerevan in 2016! The service in the restaurant is slow and breakfast is chaotic at best – the food however is still good. The rooms desperately need an overhaul they are starting to look very shabby indeed – especially as this claims to be a 4 star hotel. There are still a few shining stars amongst the staff and a few rising stars too so a shout out to Carlos, Qnarik, Ani N, Ani G, Davit I, Lusine, Lilit, Emma T, Tatev and Tigran M (with apologies for any misspelled names) and special mention to some of the cleaning ladies who have been there for quite some time – for your efforts. But all in all a terribly disappointing visit. If it wasn't for the pool (when it's not closed) the hotel would universally be considered a good 2 star hotel at best.

BWCongressHotel, General Manager at BEST WESTERN Congress Hotel, responded to this review
Dear 802AngelaS, Thank You for taking time to leave your impression on your last stay. Allow us to explain to you what is really going on in our hotel. As regards the staff the changes are physical after many years and all the new staff is being properly and attentively trained as many guests of ours can reconfirm to you.There is one supervisor in every department as it is common in hotels and international chains. Obviously what I can tell you as a loyal guest in our hotel is that they did not have the opportunity to recognize you at first sight and probably this is disappointing you and we understand you and apologize for this. Security is for the guest safety and this is something adding quality more than creating "Soviet" environment and as you know there has always been security in the hotel. The Staff at the swimming Pool is basically the same of past years, as it is hard for us to understand why you do not like them any longer. As regards the building it is in the same condition and cleanness of previous years even if the layout is not a modern one and this is why we are working on a renovation program. As regards breakfast, during your stay we were fully booked and so more than chaotic it was simply full of guests. We are sure that these changes for renovation and for the staff will be appreciated in your following visit because we believe you will trust us again in your future visits. Best Regards, Andrea Ferrari General Manager Best Western Congress Hotel

"Very near the center, nice staffs, have a pool"

4
14/06/2016

This hotel is located just 5 mints walking to the Republica square(center). The staffs so nice and very supportive especially Shushan. This is hard job for choosing the best hotel between many good resorts in Yerevan.However, this hotel have a nice pool that other nice places such as Republica and Paris hotels dont have it. Fortunately, during my stay, Hotel established a pool party for their staffs and hotel invited all guests also. This kind of happy moment repeats again if you would be lucky during your stay. you will not regret if choose this high class hotel. Poorya

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear ppppppppppppppppp_10, Thank You very much for leaving your review. We are very happy that you liked our hotel and preferred it more than other hotels in the city. Our team is always ready to make your stay enjoyable. We are pleased that you liked our service , comfort and "Caribbean" open air swimming pool which is the place were you can enjoy your summer without going out from the city. We are very happy that during our staff party you were with us as your presence inspired our team very much. Thank You for being with us and Looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Very Clean with Great Location in city center Yerevan"

4
12/06/2016

my first time trip to Yerevan, I booked this hotel through internet based on my research and comments found at website of trip advisor. the Hotel between two parks which you see a lots of green and nature,just few minutes walk to big republic square. breakfast was great and room clean and well kept. I stayed here 4 nights and sure if in Yerevan again, I will stay at this hotel. free wifi with good speed and nice pool is also good point about this hotel.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear masoud a, Thank You very much for such kind of positive review. We are glad that you have chosen our hotel for your first stay in Armenia. We are very happy that you liked our hotel with all its facilities, comfort and location and that you had a good impression about Armenia. We are pleased that you enjoyed our American buffet breakfast where you can try the most delicious and fresh food. Another advantage of our hotel that you should try for your next visit is our open air "Caribbean" swimming pool which takes you out from the reality and makes you enjoy your summer to the better. Our team is always ready to do their best to make your stay enjoyable. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great hotel and close to the airport"

4
12/06/2016

I only stayed at this hotel for my last night in Armenia. It was clean, convenient, accommodating and very close to the airport. It made getting to my early morning flight easy. I would absolutely recommend this hotel, especially if you're looking for something convenient to the airport.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear LauraTravels12, Thank You for taking time and leaving the review of Your stay. We value your opinion about our hotel which is very important to us. It's nice to hear that you liked our hotel and that our location helped you much during your stay and for you to get to the airport easier as it's just 15 minutes way from the airport to our hotel. In our hotel we have many services such as Massage, GYM, Open air Swimming Pool and the most delicious Italian " Raffaello" Restaurant which one should try while being in our hotel. Looking forward to organize for you all this services for your next stay. Best Regards Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great location, staff and good facilities"

5
31/05/2016

Although not a luxury hotel, the Congress has many of the attributes without the steep price. Rooms are nice; not terribly large, but clean and modern, and the ones on the front side have balconies (one morning I was able to see Mt. Ararat from my 6th floor balcony!), while the rooms on the back side, overlooking the pool, are a bit quieter. Easy walking distance to most important tourist sites. What really makes this hotel is the standout staff, from reception to the business desk, to the restaurant, to the cleaning staff, which makes it clear that the hotel has excellent management that takes care to train staff thoroughly. As a solo traveller on my first visit to Yerevan, without any Armenian language, I particularly relied upon, and appreciated the warmth, helpfulness and efficiency of the staff. Breakfast was excellent, served in a pleasant, sunny room with a great selection. Rafaello, the attached Italian restaurant, was unusually good, set in a lovely indoor/outdoor space, with beautifully prepared food and perfect service. The fitness center includes a range of very affordable and highly competent services; I opted for a foot massage, and basically got a full-body massage that removed every ache and pain from my tired self. I don't ordinarily stay at chain hotels, but this one was just super!

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear BetsyPlatt, Thank You very much for leaving the review of your stay. We do value your opinion about our hotel which always helps us to be better. We are proud that you liked our hotel with all its amenities and service and happy that you had a good luck to see our Mt. Ararat from Your balcony. Our team is always ready to go out their way to make your stay enjoyable. We are glad that you liked our American buffet breakfast and also had a chance to taste the most delicious Italian dishes in our "Raffaello" Restaurant. By the help of our open air Caribbean pool and Fitness club you have an opportunity to make your life a little bit healthier and then relax your body by the help of our massage and Russian sauna. It's a pleasure for us that you had a great experience in our hotel and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Prefect hotel"

5
31/05/2016

Thats very clean comfortable hotel , the place very good because near city center. This hotel has wonderful swimming pool & spa and gym. Housekeeping and laundry is very fast and good . Front desk and reception very hospital and english is really good. Hotel has bar and wonderful Italian restaurant

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear minataheri, Thank You for such kind of positive review. Your opinion is very important and useful to us. We are glad that you liked our hotel with all its facilities, comfort and service. Our team is always ready to do their best to make your stay enjoyable. Its a pleasure for us to have a guest like you and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Place to stay in while in Yerevan for business"

4
31/05/2016

The hotel is conveniently located on the way from the airport to the heart of Yerevan. Its staff is very friendly, multilingual and ready to attend your needs. Breakfast was good and rich in choice and the restaurant is nicely suited for it. Free Wi-Fi is reliable. The hotel is within a walking distance from the central square of Yerevan with all its nightlife and entertainment. I highly recommend the hotel for business travellers to Yerevan.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Tem5606, Thank You very much for leaving the review of your stay. We do value your opinion about our hotel which is really very important to us. We are pleased that you liked all the facilities, comfort, service of our hotel and also the location which we hope helped you much during Your stay. In our Italian "Raffaello" Restaurant you can try the most delicious food not only from Italian but also from Armenian cuisine. Our Team is always ready to do their best to manage your stay in a most comfortable way. Thank You once more and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Nice facilities, Very Friendly and Professional Service, Good location"

4
29/05/2016

Nice above average hotel. The service was very good and professional. The rooms were clean but I never like "split king" beds - I always find myself falling between the two single mattresses. Anyway, the breakfast was decent - lots of healthy choices, not much in the way of "hot'' food though. Hotel very centrally located. Reasonably priced. The attached restaurant (mostly Italian food) was amazing! (see separate review for Raffaelo's).

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear DarrylNiagara, Thank You very much for leaving the review of your stay. We value your opinion about our hotel which is really very important to us. We are glad that you liked our hotel with all its facilities and service. Happy to learn that you also liked our American buffet breakfast where depending on your order you can even get "hot" food. It's a pleasure to know that our location helped you much during your stay. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Nice Hotel Near City Centre"

4
27/05/2016

Three blocks from the museum, flea market, excellent restaurants. The rooms are nicely appointed, everything works. WiFi and TV good. Breakfasts are excellent !!! Front desk staff are extremely helpful, bartender as well.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear BroadmeadTraveller, Thank You for leaving such kind of positive review. We are happy that you liked our hotel with all its facilities, comfort, service and location. Its nice to hear that you also liked our American buffet breakfast where you can taste the most delicious and fresh food. Our team is always ready to go out their way to make your stay enjoyable. Thank You once more and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Right choice for your memorable stay"

5
25/05/2016

If you are planning to go to Yerevan and still have doubt which hotel to choose you are very welcome to choose this hotel. It is located in the center of Yerevan, so you can enjoy your evenings fully. Another good reason to stay in this hotel is its swimming pool which is heaven for your summertime sadness. Yummy homemade italian pizza, young and energetic staff will give you unforgettable memories This is what makes your life worth living.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Ani N, Thank You very much for leaving the review of your stay. Your opinion about our hotel is very important and useful to us. We are pleased that you liked our hotel and our Caribbean pool which is the best option for you to enjoy your summer. In our "Raffaello" restaurant you can find not only the most delicious Italian Wood fired pizza but also many delicious dishes from Italian and Armenian cuisine. Our team is always ready to go out their way to make your stay enjoyable. Thank You once more and hope to see you again in our hotel. Best Regards Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great place"

5
17/05/2016

Nice & clean, centrally located. Friendly staff, rooms are good, well equipped, internet is just GREAT all over the hotel and high speed without code ??. Good job. Will do it again with our next visit.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Sacco7764, Thank You very much for leaving the review of your stay. We value your opinion about our hotel which is really very important to us. It's nice to hear that you liked our hotel with all its facilities, tidiness and comfort. Happy to hear that the location of our hotel helped you much during your stay. Our team is always ready to do their best to manage your stay in a most comfortable way. It's a pleasure for us to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"A hotel is only as good as its staff"

4
06/05/2016

I stayed at the Congress Hotel for 2 weeks, and when I checked out I left stuff in a drawer and my slippers beside the bed! The stuff in the drawer included a gift for my sister in Rome - the next stop in my itinerary. I realised my mistake and emailed the hotel from Kiev Airport. Now, 2 months later, I am back in Yerevan. All my possessions were neatly packaged, ready for me. And when I couldn't sleep because of the winter-weight bed covers, replacement bedding was provided almost before I put down the 'phone. I give top marks to the staff for their efficiency, courtesy and helpfulness.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear John S, Thank You for taking time and leaving the review of your stay. We value your opinion about our hotel which is very important and useful to us. Managing the comfort of our guests is the most important part of our job. Our team is always ready to do their best in order to make you stay enjoyable. We are pleased that You liked our hotel and will be happy to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Confy hotel, nice staff, great brekfast!!"

5
06/05/2016

Breakfast is the most important meal of the day! and yes, that is right! My work trip got so much better with the breakfast of this hotel, great food, professional staff and always ready to help you in every occasion, from the check-in to the check-out! And I could say that breakfast was my delightful start of the day for about a week, I loved it! I had couple of chance to eat in the "Raffaello restaurant" with my colleagues and since the beginning the care and professionalism made me feel special. The kitchen is another strong point, italian dishes like lasagna, pasta and a tasty pizza are at their best here. I had two times pizza in hotel and I could feel like in Italy... The location it's very nice, in the center but out of noisy and busy streets, they have a wonderful pool (which unfortunately I couldn't enjoy in April), free wifi everywhere and a lobby with very helpful staff...Congress will be for sure my future choice for other trips in Armenia.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear Elisabetta F, Thank You very much for taking time and leaving such kind of positive review. Your opinion about our hotel is very important and helpful to us. We are pleased that you liked our American buffet breakfast where every morning you can try the most fresh and delicious food and also our Italian "Raffaello" restaurant where we serve the most delicious Italian pizza in town. It's nice to hear that you liked all the facilities, comfort and service of our hotel. Our team is always ready to go out their way in order to make your stay enjoyable. We are always happy to have a guest like you and looking forward to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Great place with great people!"

5
30/04/2016

I have spent several days in this amazing place and enjoyed it to the fullest. When entering this hotel you may notice the communicable and welcoming staff of the reception that is always ready to help their guests. As well as this I would like to mention the reataurant of the hotel with its delicious Italian and Armenian cuisine; plus it provies 15% discount to all hotel guests. I am planning to visit Armenia soon and for sure will opt for this hotel.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Liliana B, Thank You very much for leaving the review of your stay. Your opinion about our hotel is very important and useful to us. We are pleased that you liked the facilities, comfort and service of our hotel. Happy to hear that you enjoyed your time in our "Raffaello" Italian Restaurant where besides the most delicious dishes you can also find the most delicious Italian wood fired pizza in the town. Our team is always ready to go out their way in order to make your stay enjoyable. Thank You once more and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Awesome Pizza and an amazing staff!"

5
28/04/2016

I have to say that the location of this hotel is probably the best you can find in Yerevan, this place is really nice especially in the summer time with their comfy outdoor pool! I've enjoyed it during my last business trip in august.. It was really a beautiful and customer friendly space, with a well-trained staff very welcoming and helpful. And what comes to pizza I could say it was one of the best that I have had so far! The breakfast is definitely a must try! There is almost everything you can ask, rich buffet, good handmade products and a direct service very attentive. I would highly recommend this hotel. It will be my first choice in Yerevan for future trips!

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Stepanavan, Thank You very much for leaving the review of your stay. Your opinion about our hotel is very important and useful to us. It's nice to hear that you liked our hotel and enjoyed your stay to the fullest. We are glad that you liked our American buffet breakfast where you can find the most fresh and delicious food. In our "Raffaello" restaurant you can try the most delicious wood fired Italian Pizza in town. Our team is always ready to do their best to make your stay enjoyable. Thank You once more and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Amazing stay"

5
27/04/2016

I stayed in hotel Congress for my business trip in Yerevan and I found this place as the most interesting solution in the city. Very close to the centre but out of the crowded republic square, friendly and helpful staff in the lobby, complete satisfying breakfast, tasty italian pizza and an interesting restaurant menu. Will definitely choose to stay here again next time I visit Yerevan.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Gayanni, Thank you for such kind of positive review. Your opinion about our hotel is very important and helpful for us. We are pleased that you liked the comfort of our hotel and that our location helped you much during your stay. Want to kindly inform you that we have recently updated the menus of our restaurant and pizzeria and now you will have an opportunity to try the most delicious dishes not only from Italian but also from Armenian cuisine. Our Team is always ready to go out their way in order to make your stay enjoyable. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Amazing place!"

5
26/04/2016

I really enjoyed the time spent in Congress Hotel. Especially, I would like to note the restaurant. The food there is very delicious. Also, I would like to note the staff of the hotel, which is very polite and attentive to the guests. They are very positive and spread good atmosphere.

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear zaruhistep, Thank you very much for your positive review.Your opinion is very important for us. We are very happy that you enjoyed your stay in our hotel. It is our pleasure that you liked our "Raffaello" Restaurant where you can try not only Italian but also Armenian cuisine. Our team is always ready to satisfy our guests' demands and make their stay enjoyable. Looking forward to seeing you again soon. Yours faithfully, Lilit Danielyan Lobby Team Best Western Congress Hotel

"Simple yet helpful"

4
25/04/2016

I have stayed at this hotel for one week in April 2016. The reception staff is welcoming and always smiling. They offer assistance whenever asked but sometimes a delay is found. Rooms are nice, clean and tidy. Bathroom well cleaned. Room service is quick. I was a bit disappointed from the repartitions of smoking and non smoking rooms. I was not asked initially if i wanted a smoking or non smoking areas. When I checked in my room was not a smoking allowed room, couldn't sleep the first night from the neighboring room resident. He was smoking till 1am and talking. the smell stays in the rooms. changed the rooms and all went well.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Madice M, Thank You very much for leaving the review of your stay. Your opinion about our hotel is very important and useful for us. We do apologize for the inconveniences caused by your neighbor and want to kindly inform you that while doing a reservation you have an opportunity to choose the type of your room so for your next stay you can reserve a room in non-smoking floor. It's nice to hear that you liked all the facilities, comfort and tidiness of our hotel. Our team is always ready to go out their way in order to make your stay enjoyable. We are always happy to have a guest like you and hope to see you again in our hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Perfect Business Visit"

5
10/04/2016

This is a lovely hotel right next to almost everything. A quick walk from the main Square.. A reasonable size room, well appointed breakfast, decent internet speed, good housekeeping and above all excellent and helpful gentle and sexy staff. We had a great meetings !!

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Knarik M, Thank You very much for taking time and leaving the review. We value Your opinion about our hotel which is really very important for us. It's a pleasure to know that you liked our comfort, service, facilities and that the location of our hotel helped You much during Your stay. In our hotel we offer the most delicious American buffet breakfast which you can try every morning from 07:00 till 11:00. We provide 3 types of different meeting halls which all are managed in the most comfortable way and which provide high level service. Our team is always doing their best to make your stay unforgettable. Thank You once more and looking forward to see You again in our Hotel. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Frustrating"

2
30/03/2016

First, nobody will greet you when you arrive. The guy standing on the door won't even open the door for you. No porter. Reception is not welcoming, no smiles, no greetings. Just give you your key card and figure out everything yourself. Corridors are so narrow. Rooms are so small. Very basic amenities. Shampoo, soap and body wash. It's an old hotel and needs some upgrading. Carpet looks dirty. I have stayed in a small hotel in another area for 4 days before checking in to this hotel for a much cheaper price but the small hotel far exceeded my expectation than this hotel. There's no air conditioning. Only centralized heating system and the heat is suffocating. Complained about it but the issue was not resolved. Have to open the window to get some cold air. Very noisy from the cars on the street even the windows are close. There's always a loud banging outside the corridor, must be from the cleaning crew. Cafe is in the middle of the reception area. No privacy whatsoever. Spa service, (which is why I changed hotels) is disappointing as well. There are very few service selections that are pricey. Not satisfied with the spa service although the old lady masseuse is very polite and kind. I like massages so I know when I'm getting a good service from spas. Restaurant staff are quick and polite and always smiling. Food is ok but not outstanding. Waste of money. Poor service quality. There are other hotels that are much nicer and provides quality service for the same price or less.

BWCongressHotel, Marketing Coordinator at BEST WESTERN Congress Hotel, responded to this review
Dear angelnurse52081, Thank you for taking a time and leaving the review of your stay. We do apologize if the first impression was negative for you as this is not the way we are willing to treat our guests. The front desk employees and the porters are always happy to welcome our guests to our hotel, as are all the hotel employees. We have different room categories with different sizes. The amenities are provided upon Best Western standards: 2 soaps, 2 shampoos, 2 gels (double room) per day, more are provided upon request. The hotel has centralized heating system which is going to be changed this year, all the windows are soundproof, which was changed for our guests not to be disturbed because of the noise. We do not have a cafe in the lobby, we have created some comforts in the lobby for our guests to seat and communicate. Concerning the spa service we would like to inform that we have a fitness center and Sauna, which is free of charge for our guests. We have a massage service (provided by certified doctor), which is an extra charge. We are happy that you enjoyed the services provided by our Raffaello Restaurant. The whole team is doing their best to satisfy our guests and manage their stay in a most comfortable way. We would be more then happy if you would give us a second chance to host you at our hotel and prove the high quality of our service. Best Regards, Karapet Galfayan Marketing Coordinator Best Western Congress Hotel

"Strangers opening door of your room at 5 am - Scary!!"

1
21/03/2016

This hotel is full of surprises in almost uncomfortable way you could ever imagine!!!Started with lack of either towel or slippers or soap in the room, there is another story I would remember till the end of my life.. The hotel personnel managed to checkin in my room totally stranger person!! Can you imagine when some man you never seen before at 5 am opens door of your room and walks in?? I was so scared and now so amazed with level of professionalism of this hotel I would not recommend to anyone to stay here!! Terrible experience!

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear RegisteredForReviews, Thank you for the time spent on the feedback of your stay. Let us express our apologies for the inconveniences caused at our hotel. Based on the Best Western Chain standard the courtesy products are as following: 2 soaps, 2 shampoos, 2 shower gels, 2 hands, 2 feet, 2 face and 2 bath towels (for the double occupancy room). Whenever any extra product is requested our reception and housekeeping departments are always at your disposal upon request. As regards the unfortunate episode that occurred, there was a technical issue in the system, that created this problem and we didn't manage to avoid it before the guest entered the wrong room and we do apologize with both of you. This is the first and we believe last time we have had such kind of problem. Hope you will give us the chance to prove the professional service that we are used to provide. Best Regards, Guest Relations Manager Yevgenya Arushanyan Best Western Congress Hotel

"Best Western Congress is Still Good Quality"

4
12/03/2016

This is a very good hotel in nice location in Yerevan. It offers friendly service from the staff, a nice breakfast, good onsite restaurant for Italian food, and good facilities. This is my third stay in the hotel and it is comfortable place to stay. Good quality for the money.

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Hello Dear Glen W, Thank you very much for leaving the review. We really value your opinion about our hotel. Happy to know that you liked the location of our hotel which is next to the Republic square. It's a pleasure for us to know that you liked our " Raffaello" restaurant which offers the most delicious American buffet breakfast and here you can try not only Italian but also Armenian cuisine. Our team is always doing their best to manage your stay in a most comfortable way. Thank you once more and hope to see you again in our hotel. Best Regards, Karapet Galfayan Reception Staff Best Western Congress Hotel Yerevan.

"This is the place to stay in Yerevan!"

5
01/03/2016

The BW Congress is not too far off the main square. You walk into the hotel and you are greeted by a troupe of very friendly front desk folks. They are some of the most hospitable, friendly, and helpful people I've met in my years of traveling around the world. They go out of their way to make sure your stay is as close to perfect as possible. The room staff cleans the rooms to an exceptionally high level of cleanliness. The atmosphere around the hotel is that of friendliness. The Best Western chain should look at this place to see how to run their other hotels. It's definitely recommended. The one thing that stands out above all else...the breakfast. One of the best breakfast setups I've seen. Lots of different things for breakfast. You'll need to be careful or you'll walk out heavier than you were when you walked in. The outdoor pool is large and the only drawback is that the hotel sells memberships to the general population. So on a hot day it can get a little crowded. Every month or so they have a party around the pool such as first day of spring, halloween, or whatever. They'll have the bar open and food and there will be a band. The pool is closed though. The general population can buy tickets to attend while hotel guests are free. They are actually fun to go to. Would I recommend this hotel?? Absolutely!!!!

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear roborant, Thank you for your positive review. We are happy that you enjoyed your stay and that our central location close to the Republic Square, service and facilities had impressed you. Our team is always trying to do its best to make guests' stay unforgettable. It is always a great pleasure to have such loyal guests as you are. We are looking forward meeting you again in our hotel very soon. Thank you, one more time, for sharing your experience with us. Best Regards, Hayk Voskanyan Reception Staff Best Western Congress Hotel Yerevan.

"Very good hotel, conveniently located, with excellent service"

4
13/02/2016

Congress hotel is a comfortable hotel, well located and convenient particularly for business. The facilities are not extraordinarily attractive, the rooms rather small and bathroom equipment not fully up to the latest standards, but the premises are well maintained and practical. Staff is always available to help, and the breakfast buffet offers very good quality and variety of food. The restaurant is a bit more depressing, both in terms of environment and cuisine (apart from the pizzas).

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear 28970Patrick, We do thank you for taking time to leave the review of your stay. Happy to hear that the location of our Hotel next to the Republic Square helped you during your stay. Concerning the rooms we may inform you that we have rooms of different sizes. We are pleased you liked our American buffet breakfast composed by homemade and local products. We keep working on our restaurant improving our quality in terms of cuisine and environment. Our team is always trying to do their best to make your stay unforgettable. Looking forward to welcoming you again to our Hotel. Kind regards, Karapet Galfayan Reception Staff Best Western Congress Hotel Yerevan.

"Best bang for the bucks"

4
06/02/2016

I tried another hotel in the city for the exact same price. That was a totally different league. Congress is a standard rather high class hotel. Nothing flashy, but just what you need. Clean and modern, with black pearl tiles in the bathroom. The beds are soft and seems almost new. Nothing negative except one thing: I asked to have the temperature lowered and they did not manage for some reason. Despite the frozen winter it was probably more than 30 degrees in the room, and i needed to have the window open. You will hopefully not meet this problem. Probably was it just bad luck. I will still choose the same hotel next time I am in Yerevan.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Norjanpoika, We do thank you for taking time to leave the review of your stay. We are happy to hear that we differ from other hotels in Yerevan in a good sense. We are pleased to know you appreciate our tidiness and comfort.We are sorry about the high temperature in your room. It was a very cold period in Yerevan, and we were doing our best to keep all our guests warm. Looking forward to welcoming you again to our Hotel. Kind regards, Karapet Galfayan Reception Staff Best Western Congress Hotel Yerevan.

"Very nice hotel"

5
13/12/2015

This was my second hotel in Yerevan (I was forced to change hotel because I visited when there was the commemoration of the genocide) and I stayed here one night. This hotel was quite expensive but it provided excellent rooms.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Rosario_it, We do thank you for taking time to leave the review of your stay. We are happy to know that you liked our rooms and will be glad to see you again in our hotel. Kind regards, Karapet Galfayan Reception Staff Best Western Congress Hotel Yerevan.

"The first choice in Yerevan - well for me now - the only choice!"

5
12/12/2015

After a six month mission in Armenia the Congress is now my one and only choice for stays in Yerevan. So time for a second review as the mark of a good hotel is consistency and improvement. The quality of the rooms is excellent - comfortable, quiet and very claen. Housekeeping really do their job well - discretely and perefectly. Even due to the late night departures and arrivals they service the rooms without disturbing. Front of house deal with every need - bookings, taxis, printing documents and dealing with troublesome tired guests - with a genuine friendliness and attention to detail. And the restaurant is a real gem - for the business traveller that needs to eat alone (Armenia is not designed for solo diners) - you are made to feel special and welcome, food is excellent - well cooked and presented, the specials menu evolves weekly, and the service from the Restaurant team headed up by Karine is spot on. Even now knowing many good options in Yerevan - I get drawn back each time to eat here. Book here and you will not be disappointed... a good quality hotel run by good management with excellent staff... you will return again - trust me.... now back to my steak and glass of Karas!

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Gavin B, Thank you for sharing your impressions of our hotel. We are glad that you liked our facilities.Our team is doing its best to provide our guests high quality service. Also we are happy to inform you that our Restaurant menu has new arrivals of dishes from Armenian and Italian cuisine. Your reviews are always highly appreciated and important for us. It is always a great pleasure to have such a loyal guest as you are. Looking forward to see you again at our hotel. Best Regards, Hayk Voskanyan Reception Staff Best Western Congress Hotel Yerevan.

"Best Western Still Very Good"

4
12/12/2015

I stayed here once again on a recent trip to Yerevan and found the quality and service of the hotel to still be very good. The hotel arranged airport pickup and despite my flight being 5 hours late the driver was there and I was glad to not have to wait to get to the hotel at early hour of the morning. Check in was very quick and I could get a couple hours of sleep before staring my work. The bed was comfortable and the room nicely furnished. The only problem I had this time was the room was too warm and even turning off the heating did not help. The only alternative was to open the window but this proved a bit uncomfortable. The restaurant still offers good food and service, the breakfast is very good with plenty of selections. Overall, a good stay and will recommend this to others traveling to Yerevan.

BWCongressHotel, Guest Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Glen W, Thank you for the review. It's so helpful and important for us. We're trying to do our best to make your stay unforgettable and improve the quality of our services. We are glad to hear that you liked our American breakfast made of natural and homemade products. Also we'd like to inform you that our Restaurant menu is being updated regularly. We hope to see you again at our hotel. Best Regards, Grigor Dovlatyan Reception Staff Best Western Congress Hotel Yerevan.

"Great location, Value for money!"

4
02/11/2015

A decent Hotel for a short stay. Clean and comfortable, well kept rooms. Good food especially for foreigners. The Highlight is the location. Located in the city center. many places in the city can be visited by foot. The only negative thing I can say is about the maintenance.... the air condition was not working during our stay in our room and it was not fixed for our entire duration of stay ( 4 days). we had to keep the windows open for the winter breeze to cool the room but it was a problem at night - bitterly cold if you keep the windows open and very warm if you close it!

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Dr_Sugumar, Thank you very much for taking your time to share your experience on TripAdvisor. It is my pleasure to hear all your positive comments about our city center location, comfortable rooms and good food. At Best Western Congress Hotel we pride ourselves on our services and I am very sorry to learn that the matter with air conditioning made you feel short of your expectations. The thing is that we have centralized conditioning system and at that time we were in the process of changing from cooling to heating system. We will be looking forward to welcoming you back to our hotel and ensure the best hospitality experience you have ever had. Sincerely, Emma Karapetyan

"Location, Services & Price!"

5
14/10/2015

Located in the center of Yerevan. A warm welcome and excellent services. Staff was very friendly and professional. Breakfast fantastic and the room also hasd no problems. Travelling either for pleasure or for business, it is a choise you will note regret.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear George, Thank you for providing excellent feedback of your stay at Best Western Congress Hotel. It gives me great pleasure to read your review and learn that you had a nice stay with us. Thank you for your kind words about our location, servcie and staff. I will be sure to pass on your comments and thanks to all our team here. Our Executive Chef will be delighted to learn that you enjoyed our fantastic breakfast. We will be looking forward to welcoming you back in the nearest future. Best Regards, Emma Karapetyan

"Excellent service!"

4
12/10/2015

Very clean, roomy. Friendly, helpful staff. Delicious breakfast. Great location. We were staying in the hotel as part of a Global Village group building for Habitat for Humanity Armenia. The staff was very accommodating to our group of 18.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Rebecca, Thank you very much for taking your time and sharing your experience on TripAdvisor. I am delighted to read that you had a nice and comfortable stay at Best Western Congress Hotel. Indeed, our location is the prime, Republic Square being 5 minutes walk away. I am happy to hear that you were satisfied with our rooms, delicious breakfast and helpful staff. We pride ourselves at the level of service provided here at Best Western Congress Hotel and always try to enhance our guests experience. Thank you so much again for your kind review and I look forward to welcoming you back. Best Regards, Emma Karapetyan

"Pleasant, reliable and efficient hotel"

4
11/10/2015

It is a very decent hotel, comfortable and clean with wonderful staff who would go out of their way to help the guests. The location is very convenient as well, close to the city center. The best feature of this hotel is the pool, which is well kept and a very pleasant place to relax. The breakfast is very good with lots of choices including fruits and pastries. I very much enjoyed staying in this hotel and would recommend it highly to people who are not looking for luxury accommodation but a clean and comfortable environment with reasonable prices. It has good WiFi in the rooms and in the lobby.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Valued Guest, Thank you for this amazing review about your experience at Best Western Congress Hotel. I am truly thrilled to learn about your great experience. We pride ourselves at the service our guests receive and are absolutelty deligted to hear that our team made your stay more enjoyable and memorable. I am happy to hear that you enjoyed our great diversity of breakfast, as well as the central location and the great open air swimming pool. I am very thankful for the recommendation and do hope to welcome you back in the nearest future when you are in Yerevan. Best Regards, Emma Karapetyan

"Excellent service, every effort done to make you comfortable and pleased"

5
06/10/2015

All good things about this hotel were said in previous reviews and I am happy to confirm them all from my experience. Great location, nice clean room and comfortable beds, good swimming pool, delicious fresh breakfast...Most of all very helpful and friendly personnel who made every effort to accommodate our requests: front desk, cleaning staff, waiters, bell boys and a very kind, knowledgeable and efficient General manager, Mr. Luciano Casagrande. Also I must mention my correspondence prior to booking a room in the hotel, with Ms. Shushan Poghosyan from the Sales and Reservation department. All my mail messages were replied promptly and correctly , assuring us we have a welcoming place to stay , as it turned out to be.

BWCongressHotel, Public Relations Manager at BEST WESTERN Congress Hotel, responded to this review
Dear Valued Guest, Thank you very much for the feedback posted on TripAdvisor following your recent stay with us. It is our pleasure to see that you enjoyed your stay and were pleased with our comfortbale rooms, full buffet breakfast with large diversity as well as our unique pool which is the ideal place for relaxing after a hrd-working day. I will be sure to pass on your comments about our great staff to all our team at the head of Luciano - we do our best to make our guests' stay memorable and comfortable. I do hope to welcome you back in the nearest future and show you the great hospitality experience we are used to. Best Regards, Emma Karapetyan

"Good, reliable, excellent value"

4
03/10/2015

Nothing wildly exciting about this hotel, but then again it's probably not trying to be anything but very decent. Service is good and very friendly, the place feels very clean, and there's none of the tacky ex-socialist feel that pervades some hotels in Yerevan. Rooms small but perfectly adequate. Good for a business hotel : probably less so for a holiday.

"Great pool"

5
30/09/2015

I enjoyed the pool the most. Great pool with very friendly bar staff. Checkin was a little slow and the breakfast expensive, but the taste was okay. Rooms were nice and as expected. The best hotel I tried in Yerevan.

"Excellent place to stay!"

5
19/09/2015

Friendly and helpful staff nearly always smiling, clean and comfortable room, fabulous breakfast buffet, very nice pool area, short walk to central part of downtown, safe neighborhood, strong and easily accessible wifi. What else can you ask for? Very nice stay at this hotel.

"Average rooms great pool"

4
18/09/2015

Many business and diplomats I know Stay here. Reputation for best value amongst premium hotels in Yerevan Rooms are clean and comfortable but nothing to write about. Pool is great. Best place to stay in the hot season. Best pool in town. Nice little bar.