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Best Western Hotel Woodburn, Woodburn

4.0/5  - basé sur 471 notations.
2980 Tom Tennant Drive, 97071-2828, Woodburn, United States - See map

Welcome to the Best Western Woodburn! Locals drive from miles away for the incredible shopping at Woodburn Company Stores, but guests at our Woodburn hotel are just minutes away. At our Woodburn area hotel, Portland is 30 minutes away and the great Northwest is right in the backyard. This Woodburn hotel boasts a great value and the friendliest service in town. Our location, halfway between California and Washington, makes us popular for road trippers and truck drivers who need a rest from the nearby I-5 route. The outlet mall is the perfect distraction during a break, and our Woodburn hotel staff understands a great day starts with a great meal. A free, full breakfast is offered daily and features waffles and pastries, yogurt and cereal, fruits and juices and our famous 100% Arabica coffee. The Woodburn Dragstrip is another popular destination during the April-October season, and guests at our Woodburn hotel are conveniently near the tracks. Radio Flyers also draw a crowd, and the Oregon Golf Association (OGA) is located in town. Drive to nearby Silver Falls State Park, where numerous waterfalls and hiking trails wait to be discovered. Our pet-friendly hotel staff understands that sometimes the whole family should go on vacation. That's why our spacious rooms are designed with comfort in mind. Luxury bedding, quiet accommodations and top amenities make you feel at home the moment you arrive at our Woodburn hotel. If we can do anything more to make your stay even better, let us know. Going the extra mile is the standard here. If you're here for work with the Do It Best Distribution Center, Winco Distribution Center, logging companies or another business, you can rest assured that we have everything you need to keep business running as usual. Peaceful rooms are conducive to work, and our superior location makes commuting around the region simple. Reserve a room at the Best Western Woodburn right now for the best value in town! Enjoy your stay.

Best Western

Hotel Woodburn

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
based on 465 guest reviews
NOTE ISSUED
Excellent
148
Very Good
163
Average
104
Poor
28
Terrible
22
REFER TO NOTICE
Business Business
53
Couples Couples
137
Family Family
198
Friends getaway Friends getaway
28
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Unbelievable (in a bad way)"

1
11/09/2018

Showed up and asked for a room. Was told the computer was down and they could not check me in , although they made a reservation for someone on the phone while I was standing there, and checked someone standing behind me who had made a booking on booking.com one minute earlier. Clerk was totally inept and should not have been left alone. Avoid this place like the plague.

"Great location close to the outlets"

3
31/08/2018

If you are planing to go to the outlets, this hotel is a good place to stay. The reason I don't give it 5 stars is because the walls are so thin, you can hear everything which can make your night not the best, but overall a good hotel.

"Best breakfast ever !!"

4
21/08/2018

Good hotel and the best continental Breakfast ever in a hotel ! Billy who ran the breakfast was awesome ! bed was comfy ! Staff was very polite and helpful ! Every thing was clean and kept in good shape !

General M, Manager at Best Western Woodburn, responded to this review
Dear Joy E C, Thank you you feedback is very important us.By telling what you like helps us better our service.

"Great!"

5
15/08/2018

This hotel was super clean, had a nice pool, and had a very convenient location, just across the freeway from the outlet malls. Breakfast was generous with good variety, and everything suited my family's needs.

General M, Manager at Best Western Woodburn, responded to this review
Thank you you feedback is very important us.By telling what you like helps us better our service.

"Great hotel. Everything was just right."

5
15/08/2018

Conveniently located. Easy on and off of the Interstate. Room was nice, Internet was FAST, breakfast was great, and the thermostat on the A/C actually allowed it to get comfortably cool in the room. Very pleasant stay. I will definitely stay here again.

General M, Manager at Best Western Woodburn, responded to this review
Thank you you feedback is very important us.By telling what you like helps us better our service.

"Best Hotel in the Area"

5
13/08/2018

This hotel location is perfect right near the outlet mall and plenty of dining options as well. Rooms are clean and breakfast is much better then other Best Western's I have stayed out, the staff here really goes above and beyond to make sure your stay is pleasant and for that I will be back in my next visit to the area.

General M, Manager at Best Western Woodburn, responded to this review
Thank you you feedback is very important us.By telling what you like helps us better our service.

"It was fine and met our needs for 1 night"

3
02/08/2018

This hotel is ok for a short stay--not a huge room. The breakfast was fine. The wi-fi worked easily. Parking was ample. Outside pool was refreshing on a hot day after a looong drive. Our GPS couldn't find the address but it's right off the freeway. Which means you are going to hear freeway noise all night. Several nearby restaurants. The only issue was when we checked in we were told we had to come back and get our Welcome Snacks. Never not just been given them at check-in. So I came back an hour later, different person at the front desk was confused that I hadn't already received them. Otherwise, enough staff to check everyone in timely. OK hotel for a day of nearby shopping or a pit stop along a road trip.

"Great Place To Stay!"

5
22/07/2018

Great place to stay! Everyone and everything about our stay was wonderful. All of the staff was courteous, helpful, always had a smile regardless of the time of day. The rooms were clean, breakfast was very good. I would recommend the property to anyone.

"Decent Accommodations"

4
25/05/2018

This is a nice hotel with friendly helpful staff. Rooms are clean and accommodating. This isn't a 5 star hotel, but it's quiet, clean and comfortable and located in a quiet nice area. Have stayed here before and will continue to stay here again.

General M, Manager at Best Western Woodburn, responded to this review
Dear Janice, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Convenient Located"

3
23/05/2018

Average hotel, clean, convenient to Woodburn Outlet and fast food dining, Ample parking space. Air conditioned rooms, wifi, free continental breakfast, fridge, toiletries provided, TV with cable broadcast. Non smoking rooms. Coffee in lobby & room.

"Good for sleeping"

3
18/05/2018

Spent one night at this Best Western. The hotel looks like it has been updated not too long ago. There is nothing special here, but it works well for a night's stay. The bed was comfortable and the room was surprisingly quiet even with the freeway next door. The only issue we had was our door wouldn't latch unless we slammed it shut, which I'm sure the neighbors appreciated. Anyway, we would stay here again. I would recommend that you sleep in and forget the breakfast, it isn't worth getting up early for...

General M, Manager at Best Western Woodburn, responded to this review
Dear OregonJoe, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Fine"

3
12/05/2018

No issues, casual feel at this hotel. Wouldn't stop in Woodburn again but our one night stopover was OK. Room clean, good shower (no fan in bathroom so room filled with moisture which was weird and made it muggy).

General M, Manager at Best Western Woodburn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Great Hotel!"

5
20/04/2018

This is one of the nicest and cleanest hotel in the area! I come to Woodburn often to shop at the Outlet Mall across the street and always stay at the Best Western! The staff is very professional and the rooms are very comfy, not to mention the hot breakfast is delicious! I wold definitely recommend staying at this property! 5 STARS in my book!

"Travels with FJR"

4
20/04/2018

This is a clean, up to date motel that is very comfortable, has al necessary amenities and a helpful Friendly staff. If you intend to,shop the Woodburn outlet it is a great location. It was definitely quiet, you could not hear any highway traffic. We would use this motel again.

"Best hotel ever."

5
17/04/2018

We are beginning to move over to the Best Western Brand and git the jackpot with this otel. The breakfast was awesome. So much to choose from and a wonderful variety of breakfast items and everyone of the choices was excellent.

General M, Manager at Best Western Woodburn, responded to this review
Dear Leona T, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Thin Walls"

1
13/04/2018

The walls of this hotel are incredibly thin! Bring your ear plugs if you plan on getting any sleep. The bathtub had brown stains in the corner as if had not been cleaned well in some time. Not a good experience and will not return.

General M, General Manager at Best Western Woodburn, responded to this review
I apologize for your experience here. We do have areas of the hotel where we can block noises and you would be able to get good rest. As for the bathtub stain I have talked to my housekeepers and told them what happened before you arrived. It should have been cleaned properly before you got here. Please consider giving us another chance so we can give you a better experience.

"Y la"

4
07/04/2018

Check in check out both are ok. Parking lot has enough Spacs. Breakfast needs to wait to refill. Guest room didn't have hair dryer. Overall, it's a good hotel to stay. We will come back on our next trip.

"best western Woodburn"

3
01/04/2018

The terrible quality of bed made our experience quite unpleasant. One goes to the hotel to sleep so if the beds are are not up to par why bother. The location of this hotel is very convenient next to interstate 5. We enjoyed the breakfast and the staff in the small eating area.

"Good place to stay"

4
29/03/2018

Good choice when you looking for a place to stay nearby the outlet, full Amercian breakfast, clean room, bed is comfort,nice stuff, free internet, good speed, close to the highway, easy for you go to Portland.

General M, General Manager at Best Western Woodburn, responded to this review
Thank You for the great review!! I'm happy to hear you enjoyed your stay at our property. Looking forward to seeing you next time you are in Woodburn.

"Noisiest stay ever"

2
28/03/2018

This is a pretty nice hotel, but I would probably not recommend it. There is no soundproofing in this hotel, and we were inundated by noise from I-5, the ice machine, the people upstairs having sex and playing mariachi music, and the fire alarm in the middle of the night.

General M, General Manager at Best Western Woodburn, responded to this review
I apologize for your experience at our property. We do have rooms where these noises can be blocked, and you can get a good-nights rest. Please give us another chance so we can give you a better experience by calling our hotel directly. We could assign the room you would like based on our availability on that day.,

"A good stay!"

4
27/03/2018

We stayed at the Best Western, Woodburn Inn, for 2 nights in March. We were pleasantly surprised to find a nice hotel in Woodburn. The hotel is right off I-5, and is easy to get to. The location is convenient to freeway access, shopping and dining options. Fridays and Saturdays are busy, as an upscale outlet mall is very close. There is adequate parking and a Denny's restaurant is right next door. The staff were generally helpful and friendly. We understand that the Best Western chain is changing their business model from corporate to franchise ownership and we are concerned that this may not be a good move for customers. The room was pleasant, clean, spacious and comfortable. We had asked for an upper floor but were told they were all booked up except for the more expensive jacuzzi room. We were given the ground floor and it was a little noisy at times. There were a number of children staying here and it sounded like they were running back and forth upstairs. The king sized bed was very comfortable though the bedding was a bit lightweight. The room was equipped with a number of amenities: ironing board and iron, bath robe, a range of complimentary toiletries, lots of thick, fluffy towels, a swivel TV with a good selection of channels, a fridge, coffee maker, microwave, easy chair and ottoman, dresser, desk and chair, bed side night tables with large drawers and good lamps, and plenty of counter space for toiletries. While the paned windows are attractive, the seals are poor, leading to cold air pouring in and a drafty room. The complimentary breakfast was decent and served until 9:30. The breakfast room was busy and at peak times there was no place to sit. Hot items as well as cold were available. Fresh fruit included pears, apples, oranges, and a fruit salad, but alas, no bananas. They could have added a plain yogurt along with the selection of flavoured ones. Their coffee was unusually good. When I commented about the lack of real cream (as opposed to a flavoured edible oil product) for coffee, real cream appeared! Warm chocolate chip cookies were served in the afternoon. The outdoor pool had some leaves at the bottom and the hot tub bottom could have used some attention. Nevertheless I tried both of them out. The pool was surprisingly warm for a March day! The hot tub water was sparkling clean and nice and hot! The small gym had a bike, treadmill and elliptical machine as well as one smallish weight machine. There were wall mirrors, towels, a TV and a water cooler. No free weights, balls or mats. The price is reasonable. We would consider staying at this hotel again, depending on cost

"Always A Great Stay"

5
26/03/2018

We stay here once or twice a year. Their rooms are always clean, their breakfast is amazing and hot! Their staff is friendly and knowledgeable. Always an incredible experience. We book their family suite as we have a large family. It makes our stay so much better. They are always so kind to our kids. Their kitchen staff keeps the breakfast food hot and plentiful. Wagfles, fresh scrambled eggs, bacon, ham, sausage, fresh fruit, yogurt, bagels, juice, milk.

"Great price, near outlet mall"

4
24/03/2018

Nice room, clean and comfortable. We had a great rest. The service was good and the complimentary breakfast and coffee was very good! Would definitely stay there again. Someone left the outdoor hot tub running (heat turned on) with no one in it, and when I notified the front desk (after the hot tub hours) she didn't know how to shut it off and asked me if we could do it?? That was funny!

Nilesh A, Manager at Best Western Woodburn, responded to this review
Thank you for your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

""It's not my problem" service"

2
10/03/2018

Staying here for 4 nights. Check-in was less then friendly. Person at desk was efficient, just lacked a whole lotta customer service. We walked down to the pool area and it was open, hot tub was hot and pool seemed to be heated. Grandson was looking for a nice soak, only to find the next day it was closed and found staff to say it wasn't open until mid-May? Why was it open the day before?? Beds are like others have said, "plywood", with minimal paper thin linens. Heating/cooling system is ARCHAIC. Nothing more needs to be said. For the first 2 nights, we came home in the early evening and our room key cards didn't work. First time, we went to the lobby desk and there were several teenagers hanging around chatting it up with the front desk person. We had to WAIT while she finished selling boxes of candy to get our keys re-keyed. Really? The next evening, the key cards didn't work again. I'm fast-pacing it to the front lobby and disrupt a young woman eating her dinner. I ask "Why? We're only half way through a 4-night stay and our keys don't work again?" She raises her shoulders and shrugs, "I didn't check you in. It's not my problem". I proceeded to explain to her that "yes, it IS your problem, it's your business, take some responsibility." Not happy with the lack of customer service at the front desk. They have the "if I don't give you eye-contact, you'll go away." type of personalities. This hotel needs some SERIOUS training in customer service in the front desk/lobby personnel. The cleaning service, and those who work in the dining area seem to have it....those at the front desk, not at all. Won't be staying her again, nor would I recommend it.

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Dear Erin I am sorry to hear about your experience at our property. The hot tub is currently open, however our pool is seasonal and is scheduled to open sometime in May, which will also depend on when the weather starts to get nice. It is not okay that you were not treated well by our front desk staff. I will talk to all of the staff and teach them to treat our guests the way they would be treated if they were a guest themselves. Every person is a valued guest, As far as the lock situation, we are currently in the process of correcting these issues, so that no one has issues in getting in their room. Thank You for staying at our property. I hope you would reconsider staying with us again so we could have another chance to provide you with a superior service. If you have any more questions/comments/concerns, please feel free to give us a called at (503)982-6515.

"Comfortable overnight stop"

4
08/03/2018

We had a clean comfortable king room. In addition to king bed with lights on both sides., room had a comfortable chair with ottoman. Room had frig and microwave. Hotel served cookies in evening---nice touch. Convenient location to Premium Outlet mall. Did not use outdoor pool that did not look clean.

"1 night at Woodburn"

3
24/02/2018

Everything worked except for the WiFi internet. It says to "Update browser". I used my laptop and the hotel's wifi computer and I got back the same answer. Had to get away from the night and the snow. Staff was so, so.

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to write a review, Behalf all our staff We would like to apologize about our WiFi not working properly at the time of your stay, At the moment we are looking for different internet company's. Thank you and I hope you will return and give us another chance.

"Always great"

5
12/01/2018

Coffee is not very good. Staff was helpful with 3 key reprogrammings. Keep your key away from a cell phone! Clean and well kept. My bed was 8 of 10, everyone can t be totally happy. Did I mention the coffee?

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. I'm sorry to hear about our coffee at the moment we are trying to better our coffee selection. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-982-6515.

"New Years Eve!!"

5
03/01/2018

We were very happy with our stay. The bed was comfortable. The young man that checked us in was also very nice. It was a very cold night and the heat work very quick, I was warm in no time at all. Thank u

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for staying at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Well managed hotel"

4
03/01/2018

Front desk staff were mostly friendly & helpful. Housekeeping was erratic, depended on who happened to be on duty that day. Breakfast bar was good most days. Hotel is right off I-5, easy to get to. Suite was good.

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations regarding our housekeeping. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-982-6515.

"Perfect location"

5
03/01/2018

We have stayed at this hotel several times as our daughter and family live in Mt. Angel and this is the closest hotel for us. It is always very nice, clean, convenient to the freeway and their house. Many restaurants and shopping in the area and a decent morning breakfast with nice staff. The price is reasonable for what you get with our senior discoujnt.

Nilesh A, General Manager at Best Western Woodburn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to thank you for staying at our property. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

"Pet-Friendly Winning Location"

5
02/01/2018

The BW Woodburn staff was friendly and helpful. We were traveling with our Cocker Spaniel and so were happy to have a pet-friendly option close to our destination. The room was pleasant, clean and comfortable and the location is convenient to freeway access, shopping and dining options. We would stay at this hotel again.

"Nice Place"

5
29/12/2017

We were pleasantly surprised to find a nice hotel in Woodburn. Our friends were staying there as well, coincidentally, and they have stayed there multiple times and like it. Staff was very friendly and helpful. The breakfast was surprisingly nice. Lots of options. Hot items as well as cold. WAFFLES!

"Woodburn Best Western"

4
21/12/2017

This hotel was clean, in progress of a nice update to decor, and the staff was very friendly. It was close to shopping, restaurants and gas. Very easy to find and comfortable to stay at. Just wish it had an indoor pool.

"Rough night"

3
20/12/2017

Nice enough hotel. The room I stayed in was not very sound proof, I could hear the snoring in the next room. Who ever it was could snore!! lol. The rooms are clean, the day staff is above average, the night staff lacks training. A bit over priced for the amenities in my opinion. Fridays are busy, a upscale outlet mall is very close. that being said the staff gets their work done. I will likely stay elsewhere next trip.

"Greta Service"

5
01/12/2017

Hotel was clean great costumer service I recommended close to the Woodburn outlets right by Denny's love it my Favorites Hotel rooms are always clean love the view my experience has always been good At Best Western

"Thanksgiving trip to Outlet mall "

4
30/11/2017

Traveled to Oregon to have Thanksgiving at Ruth Chris in Portland and then to Woodburn to go to Outlet Stores That evening and Black Friday . The Breakfast was above average , good selection . The room was spacious but a little noisy at times , walls not sound proofed enough. It was a clean property and over all we were happy with our stay .

"Warm and friendly"

4
29/11/2017

Glad to see the wonderful upgrade at this Best Western. We liked the Western theme and the color scheme. It's very close to the Woodburn Outlets and also can be used as a base to visit Silverton Falls and the Oregon Garden. They have retained long term employees which made our experience feel like we were returning to a special place with familiar faces. And we have been coming to this Best Western for over 15 years!

"Worst BW stay ever"

1
26/11/2017

This bw needs a major under cover boss situation have stayed at many bw plus in the past I am a rewards holder and very disappointed also the room tax is getting out of control and we know thats not your fault

BestWesternHotels, Corporate at Best Western Woodburn, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Stay at Best Western"

4
20/11/2017

Traveled to Washington, spur of the moment trip, ALWAYS stay at a Best Western. Always a good stay. Was traveling with another person, they wanted to stay at a La Quinta and was not even close to as nice/comfortable as a Best Western. MY CHOICE -- BEST WESTERN ALWAYS!

"Trip to the Albany Swap Meet"

4
19/11/2017

Overall our stay at this hotel was very good. The hotel is just located off of I-5 and close to several restaurants including a Denny's right next door. Room was very clean and comfortable. Breakfast was good. However, a lot of road noise on the freeway side of the hotel, especially when cars run on the rumble strips.

"Wonderful Experience"

5
18/11/2017

The Staff were polite, helpful and welcoming. Our room was very quiet, and we slept so well. It was clean, nice size, bed was very comfortable. Breakfast offered a large variety of foods, and the atmosphere was spotless. Coffee unusually good and thats what we needed for our rainy day travel to get home. The location was so good for getting back on the freeway. From check in till check out, everything was perfect. We will definitely return as it is actually pretty reasonable for the high quality of this hotel.

"Crappy upstairs guests"

1
13/11/2017

Horrible service beds are uncomfortable and the pool needs to be redone. The breakfast did not have very many options. The rooms need to be updated badly. The service was horrible. We had problems with upstairs guests partying and throwing their luggage down the stairs. When we reported it at 5 in the morning they could only say were sorry.

BestWesternHotels, Corporate at Best Western Woodburn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Just passing through..."

5
08/11/2017

Checked in a little after 1am. The desk clerk was a very welcoming and a nice young man. This place was great! Newly remodeled and very clean. A quiet place to stay. We're keeping this one on our list for sure!!!

"Newly remodeled"

5
08/11/2017

Very clean! Super nice staff! Great soft water with great water pressure! This was a great place to stay! There are some negative reviews but I believe those are before the remodel. The beds were very comfortable and each had four pillows.

"Overnight in Woodburn"

4
08/11/2017

This is a nice hotel. Very friendly at check in. Very clean and the bed was extremely comfortable. We had loud guests above us and I called the front desk and they took care of it within several minutes. We would definately stay here again.

"Top Notch"

5
31/10/2017

We often Travel I-5 from Canada to Southern California and always stay at Best Western Woodburn. The Property is well run, good value and never disappoints. This stay of 2 nights was superb. Nice room, lovely Staff, Spotless, Good Breakfast in a Room that has a Lady keeping everything replenished and clean, clean!! You will be very satisfied here for sure.

"Satisfied, stayed previously and very convenient stop, prefer staying out of cities when travel by auto. B"

5
24/10/2017

No more to say, no complaints. Enjoy Woodburn outlet shops, best on I 5. These surveys are not my favorite! If we were not satisfied we would not return! Very time consuming! I have no more to say!!!!

"Just okay"

3
21/10/2017

We booked this hotel based on Trip Advisor reviews, and it was a little below our expectations. On the positive side, staff were helpful and friendly, and the hotel and room were clean and had all the expected amenities. Breakfast was so so. The room rate was excellent....Good value. My main issue is with the lack of soundproofing. We could hear our neighbours as if they were in a corner of our room. We heard footsteps, children crying, water flowing, and we could hear every sound in the hallway outside our room. This hotel must have been constructed to a minimum standard.

"Shopping A Step Away"

4
09/10/2017

We have been staying at this hotel whenever we visit Portland, Oregon. The place is quite clean, staff are helpful and friendly. The bonus, it is a step away from Woodburn Factory Outlet. Close to I5 and yet you cannot hardly hear the cars. Many amenities around the area such as restaurants, gas stations, drugstores and walmart. Approximately, 30 to 45 minutes drive to Clackamas Towne Center Mall. Overall all are stay here has been quite good.

"Slept Well"

5
06/10/2017

The bed was very comfortable. A nice place to stay and good breakfast . We were on our way home from a football game and the location was great. Quiet even though located next to I-5. We hit the Outlet Mall the next morning.

"bad stay"

2
02/10/2017

Room was not ready when we checked in they gave us another one but the bed was too small they said it was a queen but it wasn't breakfast was horrible and noisy teenagers next to us so we didn't get much sleep.

BestWesternHotels, Corporate at Best Western Woodburn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"could not use rewards points"

2
02/10/2017

We tried to book using rewards points and was told that rewards could not be used at this hotel on that night. We tried to book on line but it would not let us. What good are rewards points if you can't use them. the room charge was about $30.oo more the BW motels we stayed in in the Midwest in early Sept.

BestWesternHotels, Corporate at Best Western Woodburn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"A newer Best Western"

3
16/09/2017

A friend and I stayed here one night. The room was very large for a double and very quiet. The bathroom was large with everything functional. The toilet seemed low. The lights by the beds had directional reading lights. The hotel is right off of I5 but was quiet. The desk personnel were friendly and helpful. My only negative is that the building felt cold and sterile to me.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback and will use it to provide a better experience in the future. We hope to see you again sometime.

"wonderful staff"

4
16/09/2017

The hotel was clean, comfortable, and inviting, but the best part was the front desk gentleman Levi. I had forgotten my phone charger and could not find one close by to purchase. I asked Levi if there were one in the lost and found but there was not. He asked me which phone I had and said I could borrow his while I was there. Levi saved the day!

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that Levi was able to help you and will be sure to let him know. We hope to see you again soon.

"good hotel, good location, pool too cold"

4
14/09/2017

The hotel was clean and staff were very helpful. The breakfast served was good and hot. The pool needs to be heated because it being a outside pool was not enough to warm the pool. Worth the stay because of the closeness of the outlet mall and restaurants are close with a car.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay, I do however apologize that the pool was too cold, we do heat it to 70 degrees and will look into adjusting it. We value your business and hope to see you again soon.

"Great place"

5
12/09/2017

I stay at this location at least twice a year and am never disappointed! Breakfast is always fresh and yummy, very clean rooms, nice staff, and very close to dining and shopping! I would definitely recommend this place!

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you enjoy your stays with us! We look forward to seeing you soon, have a wonderful day!

"Clean, large room"

5
11/09/2017

Stayed here for a recent class reunion and was very happy with the accommodations and the staff. Our room was nice and very clean. There were two comfortable, overstuffed chairs, each with an ottoman and the bed was also comfortable. The staff was great. The breakfast was also good as they changed up the menu each morning. I'd stay here again and recommend it to anyone.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We are happy to hear that you enjoyed your stay. We hope to see you again!

"Good location, nice, super clean rooms...but a few things off....and we aren't high roller travelers."

3
11/09/2017

Queen Double room was super nice and super clean. Maintenance guy hanging new pictures on the wall when we arrived. Why give a room key out when someone is working in the room? And, the pictures looked crooked, so at least he hurried to complete it. Our keys NEVER worked, even after three switch outs and 2 desk staff coming to try. They seemed helpful in a way, but not terribly concerned. The pool was unavailable, desk staff with two different reasons. Uncontrollable algae (WTF? YUK) and a chlorine adjustment because the weather was so hot. I think one of the renegade mohawk hairdo boys running up and down the hall pooped in it, but that's just my snarky opinion. The breakfast was okay, the basic waffle maker, some tired looking apples, cold cereal, dry muffins. Not expecting more than that, and the coffee was welcomed. After breakfast hours, only powdered creamer is available, and desk staff wasn't willing to pilfer some of those tiny liquid ones from the breakfast room for us. The Manager himself seemed nice enough once we caught up to him at check out, but during our 2 night stay, staff weren't empowered to do much without him as "The Manager makes those decisions, and he isn't here right now" was a standard reply to most inquiries. The best thing about this hotel was that it really was clean, the beds comfortable and the location was good. The stay was highlighted by Mad Max staying there too. I hope the manager doesn't answer and or reply with one of those standard "Thanks for staying, we always look forward to improving our guest experiences"...blah, blah, blah. Nothing can save an indifferent staff or management.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am sorry to hear that you feel that way. We hope to see you again sometime. Have a great day!

"Good hotel, but feels like it needs refresh"

4
06/09/2017

When we visit Woodburn to shop at the Outlet Mall, we usually stay at this hotel. It's very convenient to the mall and service is good. The breakfast is good so you don't have to go out and the pool and hot tub are good to relax after a long day of shopping. The hotel is close enough to Portland, but without being in a city hotel. From this location, we can easily visit Portland, Beaverton, Tigard, Salem, Silver Falls State Park and other attrations. That said, although it is still a good hotel to stay at, it feels like it needs a refresh. Some of the furnishing and rooms are starting to feel dated as things wear out, get a bit dirtier, etc. A good refresh would make this a top hotel again. I would still recommend staying here though as it is a good value and is definitely close to shopping.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback and will use it to better improve our property and staff. We are currently finish up a remodel and hope that helps with the feel of the hotel. We look forward to seeing you again soon.

"Disappointing room for a hotel with average rating of 4"

2
29/08/2017

The staff was nice, but the room was not great. Had an odor in the room from a leaking toilet and some electrical issues. Expected more from a hotel with with average rating of 4 out of 5 for the nightly price, but maybe I just got a bad room?

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am very sorry to hear about the issues you encountered during your stay. We take guest satisfaction very seriously and will be sure to get these items corrected. We do hope to see you again sometime. Have a wonderful day.

"Great staff"

5
24/08/2017

I arrived late without a reservation and the staff at the front desk strove to get me the best room they could with the motel about fully booked. Service was great. The room was cozy, clean, and comfortable. Will definitely recommend motel to my friends!

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am glad to hear that you enjoyed our location and hope to see you again soon! Have a wonderful day.

"safe, frivolous, wonderful stay, convenient, clean"

5
22/08/2017

You will love this hotel, its new; when you shop at Woodburn Designer's Mall, its close to the mall and its convenient; it's clean, beds are larger in size, lots of pillows available, new clean towels, hairdryer available, chairs and tables, fridge, ironing board available, coffee/tea available every where, hot/breakfast meals available, staff are helpful, and friendly, and next to Denny's Restaurant.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am sorry for that response just wanted to stay that We are happy to hear that you enjoyed our location and amenities. We hope to see you again soon. Have a great day!

"Reasonably price hotel"

5
21/08/2017

Hotel is a few minutes off i5 with Danny next to it and fast food chain across the street. Front desk is ready to greet as soon as you stepped in. The rooms are spacious that it fits all our luggage and family of four; it was not crowded at all. The room was not noise proof though because we can hear next door kids yelling on the second day. We have kids too so it did not bother us too much, also it is not pass quite time. Shower in the room is a bit weak despite trying to adjust the flow. Beds are clean and tidy and carpet smell fresh as if it is new. There are outdoor pool but we did not try because not everyone changed into swimsuit. Clean washer (no mouldy smell) and dryer in the laundry room. Breakfast is served till 9:30AM. They serve buffet style hot breakfast. I like the wide selection of bread other than the regular white and brown toast. Scramble eggs were a bit dry but the fresh cooked oatmeal was awesome on the second day. Oatmeal was watery on the first day! After all the outlet shopping during the day, 24 hrs Walmart is not too far from the hotel if one is interested in doing some midnight shopping.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback and will be using your suggestions to provide a better service in the future. We hope to see you again sometime, have a great day.

"Great location"

5
20/08/2017

We stay here because the location is great, and the employee and the hotel itself are always good. The food is always good, and the hotel clean and quiet. Near the Woodburn outlet mall which is always fun to shop!

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback and hope to see you again soon. Have a wonderful day!

"Great price Excellent Hotel"

5
20/08/2017

Great price for the hotel. Friendly and helpful staff. Clean room, beautiful hotel. The room smelled clean and was larger than I expected. I asked for a play oen and the staff took it up to our room in less than 10 minutes. Will definitely stay here again when in Woodburn.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay. We look forward to seeing you again! Have a great day!

"Pleasant Repast"

5
16/08/2017

Nice rooms, friendly staff, quiet, great pool and jaquizzi. Dennys with full liquor license lounge right on site. I'm not a shopper but there is an outlets mall right across the freeway. I highly recommend.

"No pool no pool"

2
06/08/2017

First time no pool and a good break on the price. Second time no pool but no break says the management. Bad deal, bad beds, bad attitude! Never again .sorry best western . Only thing going is the Dennys next door.

Teniele P, Manager at Best Western Woodburn, responded to this review
thank you for taking the time to review our property. I do apologize that our pool wasn't in service, on the time of your stay, we did went ahead and took care of it, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank You

"Exactly what I expected"

4
31/07/2017

This particular Best Western has all of the amenities-pool, gym, and breakfast. I was pleased with the breakfast selection. I'm a vegan, and I was able to find plenty of items that I could eat. The location just south of Portland is actually ideal for those who don't want to fight the traffic.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you were able to find vegan friendly items during our breakfast. We hope to see again soon. Have a great day!

"Great place for a good night's sleep"

4
27/07/2017

We walked in the door and were treated pleasantly and respectfully. Everything was clean and pleasant and well maintained and the staff were all friendly and helpful (even when I accidentally opened the wrong door and set off an alarm). Breakfast was sufficient and well served. Was a great rest stop for my sons and I.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay! We hope to see you again sometime. Have a wonderful day.

"Easy on/off I-5 location, good staff."

4
24/07/2017

This Best Western is right off the I-5 Exit for the Woodburn outlet malls. Denny's is right in front of their parking lot, other food and convenience stores nearby. The front desk staff were my kind of people, friendly and helpful with a quirky local knowledge sass, and that always goes a long way with me. There was a plastic toothpick cover right inside the room, which sent up my red flag that this was a bad choice. The only thing I can think of is this flew in off the housekeeping cart, because the room was clean. We tried to open the window to reduce the cleaning chemical smell, but it wanted to fall out of the frame, we thought a broken window was a bad idea. The TV system sucked, but many of them do, we are accustomed to it. Internet was fast and the room set up for using a computer. The small pool was a little green, we did not try it. The location close to I-5 is a little loud, some people might not care for that. No oversized parking for those towing a trailer or driving an RV. We would stay here again.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am sorry to hear about the window in the room, we will be sure to correct this issue as soon as possible. I am happy to hear that you enjoyed our friendly and spunky staff! We look forward to seeing you again soon.

"one night stay"

4
22/07/2017

Very nice stay, easy to get to off interstate 5 in Woodburn, Or. would stay again if in that area. Rooms were clean, comfortable, and large. Staff was helpful and area was clean and quiet. good parking.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay. We look forward to seeing you again.

"Mediocre"

3
21/07/2017

This Best Western is not like any other breakfast qualities are mediocre. Looked like they were doing renovations to upgrade bathrooms and beds. We had to move rooms because our first room had atrociously hard flatbeds the second room the TV remote did not work, the room key needed to be reprogrammed twice and there was no clock.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I would like to apologize for the issues you encountered. We are in the process of cleaning of the paint on the rooms and common areas. We are also in the process of getting new mattresses. I do hope that w see you again and can provide a better service.

"Clean but noisy"

3
21/07/2017

Hotel is clean, inexpensive and has a good staff. Walls are very thin. Road noise form interstate. When another room took a bath the hot water pipes in the wall squealed and then the draining water was very loud.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am sorry to hear that your stay was noisy. We will research ways to improve this. I hope to see you again soon, have a wonderful day.

"Nice hotel to stay at with a Denny"

5
18/07/2017

Very nice Best Western in Woodburn. If you can't find anything in Salem that suits your needs go a little further and you will find this hotel in Woodburn. Rooms are clean and comfortable and with in a few mins walk across the parking lot to a restaurant. The staff are courteous and friendly and we look forward to staying there again in the near future.

"Road trip to family gathering"

5
16/07/2017

We decided to stop at the Woodburn Outlet mall and ended up overnighting. We have stayed at this BW several times over the years and found it still very pleasant. The front desk receptionist was top notch and helped us secure one of the last rooms for the night. The breakfast room attendant went out of her way to make our granddaughter comfortable. They fruit assortment medley was terrific! Fresh and flavorful. Coffee making area could use a new placement as area is congested and caused frustration to several guests we noticed. Nice stay!

"Horrible Beds"

2
14/07/2017

The beds were horrible. Like sleeping on a sheet of plywood! Breakfast was not up Par to other Best Western Hotels we have stayed at. Have stayed here in the past, but after this will be looking for another establishment to stay at.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I apologize for the comfort of the bed, we are actually in the process of getting new ones. I hope that you would reconsider staying with us again to see these improvements. I hope you have a wonderfui day.

"Good for a quick stay"

3
10/07/2017

We decided to stay at this hotel because it was very close to the Woodburn outlets. The hotel was clean and comfortable. I booked a king suite because I was traveling with my mom and daughter. The room was a good size, it had a small kitchen area with a sink, microwave, and fridge. The bathroom was average size with a jetted tub. The hotel offers free breakfast, parking, and WiFi and its dog friendly. I have stayed at several Best Westerns and felt that this one fell short of their usual standard. The following are my reasons; The king suite had a pull out couch which was my daughter's bed. The bed did not have any sheets on it. After driving for hours and arriving tired the last thing I wanted to do was make the bed, but that is what I had to do. Second, the closet door would not close. Thirdly, the fridge was not turned on which I didn't realize until the next day when I took out my ice packets and water. They weren't cold or frozen. A bummer when I had a long drive ahead of me. Fourth, the room only had one t.v., usually suites have a t.v. in the living room and bedroom. Fifth, I requested a room near the elevator because my mom has a hard time walking long distances, ours was far. Sixth, the walls are really thin. We could clearly hear people walking around upstairs. Seventh, the breakfast was only okay. We look forward to the Best Western waffles, especially my daughter. The hotel did have them, but there was only 1 waffler maker. When I have stayed at other Best Westerns that tend to be busy they have 2. We waited nearly 20 mins to make a waffle. A bit ridiculous, but my daughter really wanted one. The bread selection was pretty limited, no bagles. Their hot items did not included scramble eggs, again always a standard at BW. I did enquire about the availability of scrambled eggs, but was told they only serve those on certain days and Saturday was not one of them. Odd considering its a weekend. Apparently the menu changes every day. I had never heard of that before at a BW. and finally when I arrived to check in no one was at the front desk. I had to ring the bell several times before someone finally came out to help me. She gave me my room keys, but not any information such as the Wifi password or breakfast times. Yes the times are written in the elevator, but this information should be shared at check in. All of my reasons are very easy fixes except for maybe the thin walls. I'd like to stay at the hotel again and give it a second chance. Keep on traveling. If you'd like to see my travels visit my Instagram page @lizdiz

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback. We will take your suggestions into consideration. I am sorry to hear that we did not have scrambled eggs during your stay, we do always have some type of egg available. On Saturdays, its typically hard-boiled. We offer a rotating menu for the simple reason of not having the same thing everyday for our stay over guests. I would also like to apologize that you were not placed where you requested, our suites are located at the end of each hallway, therefore not possible to be close to an elevator. I will look into all the other issues you encountered during your stay. We look forward to seeing you again and hope that we are able to amend these issues for you and guests in the future. Have a wonderful day.

"Excellent"

4
05/07/2017

Rooms were clean. They were quite spacious. The king size bed was very comfortable. The breakfast was good with sufficient variety. Ample parking space close to the rooms. Very close to Woodburn premium outlets. Great place to stay.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay. We look forward to seeing you again sometime.

"Up and down"

4
04/07/2017

Other than the mix up at check in and no fault of their own the lack of training on the computer at front desk the stay was very satisfactory. Must say BW reorganization has not proven to be a plus. Always try to stay at BW because it used to be pet friendly. Not the case anymore. Didn't need it this occasion but have come across some that are not.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay, however I would like to apologize for the mix up at check in. I will look into what happened to ensure this is not an issue in the future. We hope to see you again soon.

"Great place"

5
02/07/2017

As always, Best Western was wonderful! The people at the front desk were very helpful. My ada room was up to standards, and was easy accessible from car. I would highly recommend this property. It's right across the street from the outlet mall!

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am so happy to hear that you enjoyed your stay. We hope to see you again soon! Have a great day.

"BW"

5
01/07/2017

It was very nice, comfortable, and friendly, helpful staff. The breakfast was great and staff kept it supplied and clean. Front desk was kind, interested in serving you and meeting all your needs. Extremely knowledgeable and helpful.

Teniele P, Manager at Best Western Woodburn, responded to this review
HI there, Thank you for taking the time to review our property. I am glad you enjoyed our breakfast and found out staff to be helpful. We hope to see you again sometime.

"Okay, but expect more from Best Western"

3
28/06/2017

The staff was great, but the bed was super hard and the room was just okay. The breakfast was not super great either. It would not take much to make this a higher quality hotel. Again the staff was great and very helpful.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am sorry to hear that you were not completely satisfied with your stay. We are in the process of getting new mattresses and hope that you would consider staying with us again to see these improvements. I would also like to apologize for not meeting your expectations on breakfast. We are always researching was to make it better. Hope to see you again.

"It'd have been a great stay for the night..."

4
19/06/2017

We stayed here for a night on our way to Vancouver, BC. I'm impressed at how Martha handled our registration! Efficient and friendly staff makes a huge difference! Our room is clean, tidy, and pillows are soft. Advice: don't take a room close to the elevator! We had room 215 and it's loud and very inconvenient! We didn't have a good sleep because of this. In addition, take a room in the highest floor, 3rd! Movements of people above us also causing noise! If not of these, I'd say our stay would have been perfect!

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. We appreciate your feedback. I am sorry to hear of the noise issues you encountered during your stay. I hope this does not discourage you from staying with us again. Have a great day.

"Best Western - Always"

5
19/06/2017

Excellent breakfast and comfortable and clean rooms. Staff is equally as good. Location is perfect for shopping at the outlet mall. It is also quiet as the freeway is not that close. Restaurant is within a short walk, across the parking lot.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am so glad to hear that you enjoyed your stay. We look forward to seeing you again soon. Have a wonderful day.

"WORST Western....AVOID"

1
05/06/2017

This is a newly remodeled place. Tacky and poor craftsmanship echos throughout. It smelled bad, already had room items sub par and even NOT working or broken . Maybe the being close to a discount mall draws occupancy, but, nearby one can find much better and pleasant places. Breakfast areas often are not much and this one leads the way back out as soon as you enters! It SUCKS!!! Coffee not even worthy of drinking. Designer, Contractors, Owners should be ASHAMED

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am sorry to hear that you feel that way. We are in the final stages of our remodel. There are still a few things we are trying to wrap up. I apologize that there was so many issues with you room. I will make sure to get maintenance on these issues. As for breakfast we are always researching ways to make it better, we will take your suggestions into consideration. Have a great day!

"Great Stay at Best Western Woodburn"

4
30/05/2017

It was an amazing stay at the hotel. Cleanliness was great and the internet service was superbly fast. Reception staff was quick and very accommodating to all our needs specially with the children's condition after long hours on the road from Ontario California. Breakfast food options were above average normal standards based on our experiences from all previous stay.

Teniele P, Manager at Best Western Woodburn, responded to this review
I am so glad to hear that you enjoyed your stay! It is always a joy to hear good things about our property and staff. Thank you for taking the time to let us know! We hope to see you again soon. Have a great day!

"Ultimate hotel experience"

5
29/05/2017

This is the best experience we have had in a long term stay. We did not have to move to another hotel because of cleaning or maintenance issues, noise, inattentive staff, overpricing, food quality! This was our home away from home for 12 nights and we did not have any issues period! We will return again. The management should be commended for training and developing their staff to be the best ever. Kudos to the entire team.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. We greatly appreciate your feedback. We are so happy to hear that you enjoyed your stay. It was such a joy and honor to have you here with us. We look forward to seeing you again soon. Have a great day.

"Not so Best Western"

3
27/05/2017

I booked here not realizing I had stayed here years ago. Our room was quiet, but that was about it. We found the room dirty and the beds were not too comfortable. The mattresses were way too firm. We had problems with the TV and the front desk guy try helping me fix the problem over the phone. I had already tried everything he was telling me and he finally came up to the room after the 2nd call. Then he got upset with me because he said the maintenance guy didn't connect the right cords to the TV (still trying to figure out how that's my fault). I stayed here in 2014 and as soon as I got into the lobby on this trip I remembered what a horrible experience I had in 2014 (for which I didn't leave a review because BW made the situation "right"). It was too late to cancel this reservation. Needless to say, i won't be staying here again. As a Diamond Member, I might have higher expectations as a member. Not once was I even recognized as a Diamond Member. And, I would skip breakfast. Denny's will cost you some money, but it's better than the free breakfast here.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, I am sorry to hear that you had a bad experience here at Best Western Woodburn. Your feedback is appreciated and I will be using it as a training opportunity for my staff to better handle these situations. I understand how frustrating these issues must have been. I am truly sorry that we could not make the situation better for you. I would also like to apologize for the fact that you were not recognized as a valued rewards member. I hope you have a nice day. Thank you.

"Cool rustic look to the lobby, decent for business travel"

4
18/05/2017

Stayed at the Best Western Woodburn for a business trip. It covered all of the basics of a business hotel. Decent free breakfast in the morning. Clean and quiet rooms in an accessible part of town. We chose for the area and a reasonable price.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property, your feedback is appreciated. I am so glad to hear that you enjoyed your stay. We look forward to seeing you again soon. Have a great day.

"Loved the beautiful room that we had here."

5
06/05/2017

We did not have reservations but it was not a problem. There is an elevator to get to the upper floors. Our room was spacious and I loved the little nook for the coffee maker in the room. [Just hate the ones located in the bathroom.] Breakfast was great with a large variety of items ranging from cream of wheat to waffles and side items to go with them. The lady who was in charge of the breakfast room kept it spotless and well supplied. The laundry room contained enough machines to do all my laundry at once - Hurray! There is some renovations going on but we were not disturbed at all. Eating establishments are within walking distance ranging from a Denny's that adjoins the motel to fast food places. The desk staff gave excellent information on where else to find a restaurant and the post office. In short, we had a restful two nights there and recharged before heading on into Portland.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am glad to hear that you had a good stay and found our location to be convenient. I will pass on your kind words to our staff. We hope to see you again soon. Have a great day.

"Great location for Woodburn Outlets"

3
06/05/2017

Location of this hotel is directly across the freeway from Woodburn Premium Outlet Stores and next door to Dennie's. The hotel is older but has recent upgrades. Staff was nice, rooms were clean and the breakfast was average for hotel breakfast. Dennie's would be better but the hotels is free. The only real problem was we had a room on the freeway side of the hotel and the traffic noise was bad all night. So be sure and request a room on the back side if available. There are other restaurants across the freeway by the shopping area. If you are going to Woodburn to shop this hotel has the best location.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. Your feedback is appreciated. I am glad to hear that you enjoyed your stay. I am however sorry to hear that the freeway noise was an issue for you. We do hope you come back to see us again soon. Have a good day.

"Nice Hotel"

4
05/05/2017

This Best Western was in very nice condition. Helpful and friendly staff. Breakfast was pretty good - not as good of selection of items as other Best Westerns, but the quality of items was good. WiFi worked well, but no outlets by beds. Price of room was higher than I would have expected for the area.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am happy to hear that you found our hotel to be in good condition and our staff to be friendly. I am sorry to hear that our breakfast has limited selections, I will research ways to improve this. We hope to see you again sometime, have a great day.

"Excellent"

5
03/05/2017

Service, quality, lean, felt safe, will be back....I will use this location for half way point when traveling from California to Washington. Pet friendly, convenience of Deinnys and the parking with key access to inside hallways into rooms. All this is a plus.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am happy to hear that you enjoyed your stay. We look forward to seeing you again soon. Have a great day.

"Clean and quiet in good location"

4
27/04/2017

I stayed here for its proximity to the Wooden Shoe Tulip Festival and was happy to see it is also across the road from the Woodburn Outlet mall. Its a clean, comfortable and quiet property that I'll stay in again I'm sure.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am glad you enjoyed your stay with is when visiting the area. The tulip farm is definitely a must see when in town! We hope to see you again soon.

"Mini Getaway"

4
27/04/2017

Its been a pleasure staying with you and will probably be back in the future. Thank you for having us. We enjoyed our stay and cant wait to see you in the future. Have a great day and we will see you soon!

Teniele P, Manager at BEST WESTERN Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am happy to hear that you enjoyed staying with us. We look forward to seeing you again as well. Have a wonderful day.

"Great place to stay."

5
24/04/2017

This hotel was close to where we wanted to do photography. We were able to go out early and still be able to be back in time for breakfast. It met ou needs well. We would stay there again. Nice friendly staff.

Teniele P, Manager at BEST WESTERN Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. I am so glad to hear that you enjoyed your stay and that our staff was friendly. We look forward to seeing you again soon.

"Best lodging in Woodburn, Oregon"

5
13/04/2017

Very professional and friendly front desk person, clean room, nice bedding, nice decor. Good breakfast, efficient check out. Excellent rates, easy access to the interstate, yet quiet rooms. Close to nearby restaurants, gas stations, fast food places.

Teniele P, Manager at BEST WESTERN Woodburn, responded to this review
Good Morning, Thank you for taking the time to review our property. Your feedback is greatly appreciated. I am glad you enjoyed your stay, we hope to see you again soon!

"Woodburn Best Western"

4
12/04/2017

Staff were very friendly on arrival and departure. Room was comfortable, well appointed, clean. Bed was very comfortable. Hotel was very quiet. We would stay here again without hesitation. Easy access to highway, shopping, restaurants.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am glad we were able to provide a quiet and comfortable room for you. We hope to see again sometime.

"Woodburn trip."

3
10/04/2017

Had some issues with lights and tv not working, in process of painting all rooms, assume crew doing the painting did not check to make sure lights and tv were in working order after disconnection during painting process.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am very sorry to hear about the issues you encountered with your stay. We have implemented a new system where we double check rooms as they are put back in the market, to ensure this does not happen again in the future. I hope to see you again soon, have a great day.

"Shopping Expess"

4
09/04/2017

Shopping for international trip and wanted to be close to several shopping areas. This hotel is in very close to outlet shopping mall and also within a 25 mile radius there are three major areas to browse...Bridgeport, Washington Square, and an area right off freeway at Tualtin. Add an extra 15 miles and you are add Clackamas Town Center. I think I was within 25 minutes of the downtown Portland shopping area also. I don't mind driving and the cost savings in a hotel room vs downtown Portland allows me to spend on other wanted items.

Teniele P, Manager at Best Western Woodburn, responded to this review
Good Afternoon, Thank you for taking the time to review our property. We appreciate your feedback. I am glad you found our location to be convenient for your shopping needs. I hope you have a wonderful day!

"Woodburn oregon"

1
08/04/2017

The whole room smelled like a dog! When we pulled the sheets back the bed smelled like dog. When my son came out of the shower he said his towel smelled like a dog. Both of the mattresses were extremely hard! Pool was dirty with leaves and sticks

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. I am sorry to hear that your room smelled like a dog, I will investigate further to make sure this does not happen in the future. I am also sorry that the bed was uncomfortable, we are in the process of remodeling, beds are next on our list. Our pool is for seasonal use only since it is located outdoors, its open for use during the warmer summer months. I hope that if you are in the area again you will consider giving us another chance to provide a superior service. Have a great day.

"Convenient and adequate"

3
03/04/2017

This Best Western was convenient off I-5, was attractive and clean. The rooms have inadequate lighting if you want to read, knit, or anything else that needs good light. The room was quiet and comfortable with stiff mattresses. The breakfast was okay except for poor coffee and so-so eggs - you could have yogurt, sweet rolls, freshly made waffles, and make-your-own add-ins to dry cereals.

Teniele P, Manager at Best Western Woodburn, responded to this review
Thank you for taking the time to review our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Always very Good"

5
24/11/2016

Whenever we travel up and down I-5 to and from Canada we overnight here. Nice Staff, very clean, nice Breakfast and a very good Denny's next door. You will not be disappointed. Outlet Mall across the Highway as well for a Bonus

"Great Place South of Portland on I-5"

5
19/11/2016

This is where I stop overnight when I'm heading south on I-5 and I want to avoid the morning traffic of Portland. If you like shopping you or your passenger might be happy to know that outlet shops are located conveniently across the freeway from you here. We have never stayed late enough for those to open but you might enjoy that. This hotel is clean, the staff is friendly and efficient, the breakfast they offer is better than the one we get at BW Premier properties oftentimes.

"Been before, staying again. "

4
12/11/2016

The staff are very helpful at this Best Western. The free breakfast is good with bacon and boiled eggs etc. The rooms are always nice and clean. We had the 3 queen room and it's a very good value. The outdoor pool was not heated so not usable in November ;) very close to the outlet stores.

"BW Woodburn"

4
07/11/2016

Excellent maid service all week which is one of the most important features! I don't like the outdoor Jacuzzi and pool because it was raining most of the time during my stay. Jacuzzi air injector didn't function anyway!! I needed Jacuzzi after 10 hours a day at work!

"Shopping spree at Woodburn, Oregon"

5
02/11/2016

Excellent hotel, convenient, close to the designer shopping mall, breakfast included, clean, in the summer time excellent place with the swimming pool outside the building, staff helpful, practical use of amenities, tv shows wonderful choices, wifi available, what else can you ask for; quite, you can sleep well, bed is solid, lots of pillows available, clean towels and lots of them, ironing board present, etc.

"Clean, comfortable, convenient"

4
01/11/2016

I stayed at the Woodburn Best Western with my brother in order to attend a family funeral. We were able to check in early, which was very convenient, as we wanted to see family members right away. This hotel is not fancy, but it met all our needs. We were happy to stay there.

"Shopping trip"

4
22/10/2016

Planned on spending a evening at the Woodburn Premium Outlets and the closest hotel, Best Western, is directly across the freeway. The check in went very fast and the lady working the check in desk (Teniele) was so friendly. My wife liked the layout of the room. We enjoyed the comfort of the bed and pillows. The breakfast was more than satisfactory. Room was clean. We did notice some noise from the freeway and we were on the back side of the hotel away from the highway. Denny's restaurant is next door which was convent. Less than 10 minutes to the outlets. Great location for shopping and the price was in line.

"Not that great"

3
17/10/2016

Check in was very easy and efficient. Had booked with expedia and used some points to get a good deal. Sorry that I wasted my points on this hotel. I expect a little more from Best Western having recently stayed at a very nice one in another Oregon location. It was a typical "right off the freeway" hotel. Noisy and not that great of a room. Free breakfast was the highlight

"Best Western, Woodburn Oregon"

3
17/10/2016

Great location, clean and comfortable. If you can't handle firm beds, ask first if they have any pillow top beds or foam toppers for firm beds. This hotel is right across the highway from the Outlet Shopping Centre. Its easy to find and there was lots of parking spots.

"Good place to stay"

5
30/09/2016

Good location, great staff, very clean. Everything when well, food, internet. Its hard to describe in so many words, short would be better. You then are compeled to make up things. Still not enough words.

"Stay elsewhere!"

1
27/09/2016

Paper-thin walls. The noise was over the top. Repairs in the room/restroom were laughable. Beds were awful & not stable. Horrible water pressure. The hotel staff was fantastic! The facility itself was not well cared for. Our next stay will be across the freeway, even it is more expensive.

"Great Stay"

4
19/09/2016

We came in late Friday evening and checked right in. Room was very comfortable. Bfast was good, and stay was great. Check out was quick and easy. Easy access to freeway as well so wasn't hard to find. Outlet Mall right across the freeway so made shopping convenient. We will consider staying here again when we come to the area.

"stay away"

1
07/09/2016

the bed was the worst i have ever slept on, old hard dirty with springs being felt on the sides and top The breakfast was cheap and orange juice watered down to nothing. How did this motel get any rating above a 1 ?

"Shopping trip stay"

5
06/09/2016

The hotel is very close to the outlet stores and is very clean, the staff are very courteous.. Tabitha was there all the time it seemed, She was very helpful. The breakfast was not as great as some of the others I have seen. I still recommend the hotel for a stay if wanting to shop at the outlet stores. The pool and hot tub are both good and the exercise room is nice.

"Cannon Beach Vacation"

4
06/09/2016

Stayed at this Best Western location on our way to Cannon Beach in order to break up the 5 hour drive. The hotel's location is close to shopping, dining, and off the main highway. The staff were helpful and friendly and our room and the hotel itself were very clean. I would definitely stay here again.

"I won't stay here again"

2
05/09/2016

In April I stayed at this hotel and it was an excellent stay so when I brought my family for the Oregon State Fair in August I didn't hesitate to book this hotel again. I was disappointed in the pool. The water was green in the pool was green but the water in the hot tub was clear so I was afraid that it hadn't been cleaned in a long time. The room was nice and the beds were comfortable so that is a plus. The next morning when I took my 2 year old grandson to breakfast it was a mess. The area was crowed in a tight space and at first I thought that they were only offering scrambled eggs, scrambled eggs with ham. some kind of smooshie potatoes, toast and muffins. I offered my grandson the eggs but he wouldn't eat them. That's when I noticed that there was more inside the dinning area along the wall. But with so many people it was hard to get anything for breakfast. We ended up leaving and I took somewhere else for breakfast.

"Clean rooms but other things lacking"

3
04/09/2016

We have stayed here several times as it is convenient for us, the rates are good and the rooms are clean. They definitely need to improve the layout of the breakfast area , it is too congested and feels like an ant farm th way people have to crawl over one another. And the tv channels are the craziest set up, makes no sense.

"Hotel staff and housekeeping using the pool!"

1
30/08/2016

Terrible!!! They would not let us use our BW gift card because it was not printed on a piece of paper even though we had the number! Housekeeping (friends and family) came and took over the pool ruining it for the guests with their loud screaming, profanity and rough housing!

"Excellent eperience"

5
29/08/2016

Room was very comfortable and clean. Facility was very well maintained and centrally located, easy access to Interstate 5. Staff was professional and very helpful. Overall excellent experience. Highly recommend this hotel.

"woodburn ford day"

4
29/08/2016

We like to go to Woodburn for the annual ford day event. In the past we have stayed at a different motel. After staying at a Best Western in California we decided to try to always stay with them. Staff is always friendly, rooms are large and very clean and quiet. The breakfast is a wonderful array of food.

"Not at it's Best"

3
23/08/2016

Rooms are clean and beds are comfortable. Front desk Ericka championed through the challenges of no TV or internet tonight due to an outage on the block. May be difficult for light sleepers due to proximity to I5 and traffic noise.

"Great hotel for a one night stay!"

4
18/08/2016

Excellent place to have a rest after a tiring day roaming and shopping in Oregon. I will, definitely, stay in this hotel again and would highly recommend it to my friends travelling up South. Great and excellent location if you want to shop until you drop at the Woodburn Premium outlet.

"So incredibly uncomfortable"

2
04/08/2016

We has a king suite on the first floor. Non-smoking...good room size. Tiny bathroom, and a bit of a straddle to get in the jacuzzi tub to be able to take a shower. Water pressure good. Sofa, King bed, side chair were all harder than boards and likely the most uncomfortable furniture I have encountered in over 50 years of world wide travel, including some third world locations that were pretty primitive. The breakfast was what it generally is in this level. I am sure some found it adequate. The place was clean, no criticism there.

"Ok, but not worth the price"

3
03/08/2016

Hotel was ok but not worth the price. Breakfast was bland. Water pressure not so good. Staff was very pleasant. Hotel was clean. Close to the freeway without the noise and not far from the huge outlet mall.

"Good Location"

3
01/08/2016

Great Location with easy access to shopping, food choices and freeway. The staff was very friendly but overly busy. Pool water very cold, hot tub jets we could not turn off nob broken. Beds very firm. Overall room was very comfortable.

"Great spot for vacation."

5
26/07/2016

I have been here for 5 days. The staff has answered every request with a smile on their face. The hot/cold breakfast has something for everyone. There is a outdoor pool and hot tub. And onSite laundry machines. The rooms a spacious and very clean.

"Nice and Clean"

4
25/07/2016

This is a nice I-5 stop. Nice exercise room. Fridge and Microwave in room, nice free basic breakfast bar with hotel eggs and bacon. Quiet Clean and Safe. Doors open into interior. Hotel staff are friendly.

"Surprisingly Good!"

4
25/07/2016

This Best Western is one of the better ones we have stayed at. They gave us a room with 3 queens, the breakfast selection had more variety than expected, and it was convenient and affordable. It was probably the best night's sleep for our family on our vacation.

"Won't stay again"

1
21/07/2016

The hotels location is great and it looks nice from the outside. Some of the staff were pleasant and some were not. My main complaint is the pool! When I first saw the pool I thought for sure it was closed because the color was green and the water was foggy! But sure enough it was open. My husband has a pool and spa certification and said that the pool should not be open to the public and that it is a health hazard! There is obviously nobody maintaining the pool has that water was extremely unsafe and full of bacteria yet I saw countless children swimming in it. Maintenance your pool or don't have one! It's the middle of the summer for goodness sakes! The fire alarm went off in the middle of the night for about 10 minutes and we were told by the front desk that it was a fire sprinkler water pressure alarm. Not once did we receive any apology from any of the staff for waking up an entire hotel on a full vacancy night! Not cool in my book....if those were my customers I would have given them at least an apology if not a 10 to 20% discount on that nights stay. I myself couldn't fall back asleep until about 4 a.m. The breakfast was nothing special. Seems like they try to get away with the cheapest stuff for there breakfast. I've seen much better but not much worse. I probably would not stay here again unless it was under different management.

"Family reunion"

5
20/07/2016

Wonderful hotel. Outstanding value. It made our family reunion a comfortable event. When it is not possible to have everyone in the family that is from out of town sleep under one roof, a good hotel that is close by saves the day.

"Average at best, plane Jane "

2
12/07/2016

I stay at best western most of the time. The best western in Woodbury Oregon would be at the bottom of my stay list. Had a king suite and not very impressed. Bed wasn't the best and the tv was as little as I've seen. The first word that came to mind to dis robe it was, postage stamp..... It is and older hotel that wasn't taken care of very well and is just a plane Jane stay

"I expect more from BW"

3
10/07/2016

Pros: Big room Large and comfortable bed Good wifi performance  Cons: In the morning, the noise from outside in the parking was very annoying and you could hear it clearly, disturbing sleep. The breakfast was poor. The omelet was awful and the bread was not fresh, also the coffee was not good. Overall I'd expect more from a best Western.

"Great place to stay"

5
05/07/2016

Came in July 4th. Greeted by a very nice and friendly young man. Since we were diamond members we were upgraded to a much larger room. We stay at a lot of BW's across the US - and some are very bad (motel status) This BW is why I keep going to BW's - Exceptional service, clean rooms, everything works, it has refer and microwave. This property restores my faith in BW. We'll stay here again.

"Reveal Trip"

4
05/07/2016

great pool area, except loud from freeway....comfortable beds and clean.....breakfast room very stuffy and war...should have had air conditioning on..so many people..uncomfortable to sit and eat in a warm room so early in the day......food was okay

"hotel review"

4
02/07/2016

We have been using this hotel in Oregon and found that this is a great central location for checking out the gardens around the area. The hotel is comfortable and the breakfast is very good. The exercise room is adequate and the pool is enjoyed by all who use it.

"Great service"

4
02/07/2016

The hotel is in a great location, across the freeway from a large discount mall, and the service was excellent. When we left the hotel, I left my glasses in the room. When I called the next day, the manager had them on hand and quickly mailed them to me. I really appreciate their attention to detail and help for their customers.

"great place to stay with pets"

5
27/06/2016

overall it was a great place,,,good breakfast, clean rooms and polite staff. Have to make sure if you have pets to call the specific hotel to make sure they have rooms for you. Reservations or other services just assume all rooms are ok for pets but that is not the case.

"Breakfast Employee"

5
22/06/2016

I have stayed at a few best Western Hotels & I must say the breakfast employee who worked at this hotel was on her job making sure things were refilled & made sure everyone was ok. She kept everything clean & neat.

"Needs sound dampening!"

3
21/06/2016

We stayed on the second floor and were inundated with noise from the floor above. People walking around sounded very loud, and the floor squeaked loudly. Also, every time someone down the hall on our own floor closed a door, the walls in our room would literally(!) shake. Could hear toilets flushing and showers running, much more than most places we've stayed. It just seemed very poorly constructed, and this is not exactly a cheap hotel. Cheesy furniture in the room, and the chairs were uncomfortable. On the other hand, it was clean and roomy enough, and the breakfast was quite good. I don't think we'll stay there again.

"DESK STAFF GREAT/ROOM SUBPAR"

2
20/06/2016

We booked a 2 night stay in a King Suite but on arrival were told that the tub jets were broken. The clerk offered us a 15% price reduction and the chance to change rooms the 2nd night, which was nice, so we decided to stay. Unfortunately, the room we were given was tired; the carpet was filthy, the minuscule sink would not drain, the windows were bolted shut and the ambiance in general was that of a transient hostel. We opted out of the 2nd night.

"Fantastic"

5
06/06/2016

This place is a little more expensive than we're in the habit of paying, but our room was clean, quiet, comfortable, and just what we needed during a weekend that was somewhat stressful due to a death in the family. The free breakfast was not what you'd get in a restaurant, but certainly more than a continental breakfast, and was kept fresh and hot. There were plenty of choices, and the dining room was busy, so it seems that we weren't the only satisfied customers.

"What happened?!"

3
06/06/2016

My family loves best western hotels.. I'm not saying this hotel is bad.. But compared to the other best westerns we have been to, this is last on the list if ever there was one. Breakfast spread is not so compete and always there are food items that's not replenished, the staff just says it's gone. For me, the hotel should not run out of this... Cleanliness is good...

"Survey"

3
01/06/2016

Average accommodations and some furnishings needed repairs. The hotel made all the requested repairs. Jacuzzi was not hot but after I mentioned that to front desk it was corrected. Very clean rooms and breakfast area. Only compliant would be signs stating breakfast items must be consumed in this room. It would be nice to have the freedom to take a plate to the room.

"Great location"

4
31/05/2016

I've stayed here three different years while visiting the tulips and always negative either. Have never been around to eat the breakfast so cannot speak to that. Rooms are as would be expected for something in this price point and was pretty quiet.

"Car vandalized/didn't do anything about it"

1
20/05/2016

Our car got broken into on their property, they did NOT do anything about it. When asked to speak to the manager, they said that he was still training and didn't know what to do. They did not provide any tools to help us repair the car for the 7 hour journey back to Canada. There were NO cameras in the parking lot to help with security. They did not do anything to compensate for our loss on THEIR property. We all stayed only 1 night and they didn't even waive it to at least compensate for the vandalism. All they offered was a free night stay on the SAME NIGHT, this was on a Sunday. Kids have school, and parents have work, and that was all they could offer. Unbelievable service, and we always chose Best Western wherever we stayed. Now I think it's better to stay at Sandman.

"horrible beds"

1
20/05/2016

Everything but the beds were a 10. I have to sleep but these beds were like sleeping on box springs. When we first saw the room, I thought that the beds were going to be comfortable. Everything looked so nice, and the beds were made so nicely but awful they felt. I would rather have a bed that was comfortable because most people are traveling and need to rest up.

"The manager was able to accommodate my booking mistake and it is a very nice motel"

4
17/05/2016

The place is tidy and includes breakfast. Staff is friendly. It is across I5 from the enormous Woodburn Outlet Mall. A solid A for staff and accomodations. I recommend and would stay here again. They have a pool that they don't really advertise. Bring a bathing suit;)

"5 stars for the front desk person"

5
11/05/2016

The hotel seemed clean and nice, but the best part was the front desk person (teniele?). Who took care of the small issues I had. It's close to the outlet malls which it great, but not as close to Salem as I thought but that's my fault for not checking google maps.

"Great Stay...Wonderful Staff"

4
09/05/2016

We checked in on a Friday and stayed through Sunday. In addition to us, we had family members that stayed in other rooms too. All the rooms were clean & great. My mom had a little issue that the staff IMMEDIATELY resolved. The breakfast was great...only complaint would be that waffles were quite popular and they probably need a second waffle maker. All the staff we encountered were super friendly and happy to help us!

"Very courteous experience"

5
06/05/2016

The staff at this hotel was very courteous and nice to me when I checked in at and extremely late time, since I arrived late from a flight. The room was very nice and clean and I would definitely recommend this place to anyone traveling.

"Great staff!"

5
28/04/2016

I was here for a job interview and found my bed very comfortable, though the hotel is situated adjacent to highway so the noise increased the amount of time it took me to fall asleep. I'm writing this review because I'm really impressed with the customer service provided by Erica. I could not find an iron in my room, so I went down to the desk and though Erica was not able to locate one from the storage, she was able to procure one from an empty room. In addition I called a few days later for a missing item and she took the trouble to search the old room for me. Breakfast at the hotel was free and nice. Not just toast and bagels, but the had sausages, eggs, and yogurt as well.

"Very nice experience"

4
27/04/2016

The hotel is in a great location, it was easy to get to and from, close to shopping, not to mention it was close and easy to get to my meeting. I will be staying there again when I have another reason to be in the area.

"pleasure"

5
23/04/2016

The staff made our stay the best. The staff were very prefessional and the place was very clean. A good stay when we needed it most. People with dogs had to keep them on a leash and were given rooms away from those that dont travel with pets. Thanks BW. We have had good stays at BW and we will continue to use them.

"golf vacation"

4
23/04/2016

great value..staff is first class...breakfast is satisfactory...need to upgrade tv selection to include "the Golf Channel"...location is great as long as you don't mind a little freeway noise...rooms are kept very clean...did i mention that the staff is first class

"Overnight stay"

4
20/04/2016

The room was very clean and we were comfortable here. The mattress was a little bouncy but we're used to memory foam. Back parking lot was convenient to the side entry close to where our room was located. Wanted to try the breakfast but it was very crowded down there so we opted to go to Elmer's and charged the car while we ate breakfast.

"Nice and clean"

3
19/04/2016

The hotel was clean and well kept. No place to comfortably sit inside the rooms. The staff was nice. The bed was very hard. Housekeeping did a great job. It was the best hotel in Woodburn. Conveniently located and rooms were quiet from excessive road noise. You could hear the kid next door crying. All in all, nice hotel for the price.

"Very accommodating!"

5
10/04/2016

Our group of 12 ladies stayed here while attending a retreat in the area. They not only gave us a very good rate, they put all of us in a group of rooms close together. The rooms were clean and comfortable with both a refrigerator and a microwave. There was also free wi-fi. The breakfast was hearty and tasty. The staff member who was serving was friendly and helpful. Artie, the afternoon and evening receptionist was excellent. He was efficient and accommodating. He even provided an extra blanket for our bed.

"Good Stay"

4
02/04/2016

Very typical Best Western that I can always depend on. My only complaint is the breakfast started at 6:30 and most BW start at 6:00. Not a fan of their signs indicating that breakfast cannot be taken outside the Dining area. My wife has me bring breakfast to the room since I'm the early riser. This is an inconvenience but nothing that would keep me from staying here again, just disappointment.

"Fantastic Stay"

5
31/03/2016

We only stayed for one short night and we were surprised to see that the price we paid got a king suite!! It was a great room, clean despite the fact that you could tell they were still remodeling in a few places. we wish we could have stayed longer!

"Great Stay"

4
26/03/2016

We were in town for the tulip festival and loved that this hotel was relatively close. Check in was easy and quick, we booked online earlier in the week. The room was pretty clean, did find some stuff under furniture. The road noise was a little loud but we were still able to sleep well. The pool is outdoors so we weren't able to use it. We really enjoyed the breakfast as well. Waffles, eggs, sausage, yogurt and more. Overall we really enjoyed our stay and really liked the hotel.

"Dis courteous staff. No rest"

2
17/03/2016

Between the noise through the walls from other guests and staff, worst B/W I have ever seen. We should have driven to next city. The beds are hard as rock. Breakfast staff were on vacation elsewhere. Where is management.

"decent hotel for overnight"

3
16/03/2016

we stayed with three small girls while travelling . comfortable room , average breakfast it did the job . outdoor pool sucked when weather was cool .overall the service was good and the room was fine .this was our second visit to this hotel

"nice stay comfortable room"

4
16/03/2016

travelling with three small girls we needed sleeping for five ,the room provided was very large and did an excellent job . only drawback to our stay was paying 30.00 for a mediocre pizza from round table down the road

"Loved it "

5
25/02/2016

I love this hotel. It was very clean. The beds were really comfortable. Breakfast was good. The pool was an outside pool. It was kind of cold so kids couldn't enjoy it. They were disappointed. But This was one of the best hotels from our vacation. My kids loved it. I Will be staying there again.

"clean and comfortable"

5
17/02/2016

Have stayed at this Best Western in the past and will continue to come here in the future. Clean and comfortable and friendly staff makes it enjoyable. The pool and hot tub are great when i have stayed here with my family. The breakfast is good and always clean and neat. The location is close to the Woodburn Outlet Mall which is a bonus!

"Great for the $$$"

5
06/02/2016

I travel the I5 corridor 2-3 times a year and now always make this Best Western a stay during my trip. It is new, well-maintained. Staff has always been friendly and helpful. Rate is considerably cheaper than a Best Western just a few miles down the road and it is much nicer. The icing on the cake is their extremely reasonable pet room rate!

"A place for visiting families."

5
05/02/2016

This is the Best Western that's close and works for my visiting family. The area is clean and safe. Whenever we can, we schedule for the room or rooms for our visitors. Dennys is really close by and our families love the units.

"A good place to stay"

5
31/01/2016

Problem free - even with a pet. Friendly staff at check-in and check-out as well as kitchen service. We have stayed here several times and would stay again when opportunity presents itself. It is an easy off/on to the I-5 Highway going south or north - with a great mall on the west side of highway. Two minute walk to Denny's - just across the parking lot.

"family trip"

5
25/01/2016

it was a very pleasant experience when I stayed at this hotel. Easy to check in and excellent services. Room is very clean and the breakfast area is also clean. We really enjoyed having breakfast here. We will definitely stay at this hotel next time when we visit this area.

"Excellent service"

4
13/01/2016

We received an excellent service, breakfast was very good, clean rooms, I would add an extra machine in the gym, but overall a very good hotel, the people in the hotel was very nice and always open to help.

"Convenient Location for Travellers"

3
09/01/2016

This Best Western is conveniently located just off the I-5. The room was spacious and clean. The king size bed was very comfortable. For those sensitive to noise...some highway noise could be heard through the closed window. This was not bothersome to us but may be to others. The complimentary breakfast provided was very nice and completely adequate. The hotel is closely located to the Woodburn Outlet mall and made for an easy visit.

"Dated and ordinary"

3
05/01/2016

Typical of Best Western hotels, unimpressive. My Garmin GPS map did not have the roads to this hotel and instead guided me onto I5 and wanted me to go off I5 straight to the ditch to get to the hotel. I thought that the hotel might be very new then. But when I got inside the hotel and into my room, everything in this hotel appeared dated. The room was of a good size and quite clean. The room was utility-grade furnished and felt cheap. It had a small fridge, a microwave oven and a coffee maker. The king bed was comfortable with lots of small pillows which I did not like. The washroom was clean but the vanity counter was small. The fan of the heater was noisy. The window let in loud traffic noise from the I5 highway constantly. The view was the I5, an ugly parking lot and a storage yard. There was just a tiny cloth rack with a few hangers. The free breakfast was quite complete with coffee, cereal, waffle, yogurt, scrambled eggs, sausages, hash brown, pastry, oranges and apples. Eat in only. Take out not allowed. Overall, this is a motel-quality hotel good for a one-night stay and not any longer.

"Comfortable Room. PItiful Breakfast."

3
31/12/2015

This hotel is very conviently located right off I-5. We were checked in quickly, and had a large two bedroom suite. The beds were very comfortable. There was good wifi, and the hotel is very accomodating for dogs. Our one complaint is that the breakfast was really less than basic. There was not much to choose from, and what there was had no taste and was not well prepared. We probably would have done better to hit up the local Starbucks.

"Nice stay"

4
31/12/2015

Front desk was nice person, and the room was reasonable. Nice decor, but having a refrig & microwave in the corner of the room by the window was awkward. They could of move it across the vanity mirror, but I did notice no plug-in outlet. The bathroom had a huge mirror the length of the wall, that was pretty cool! Continental breakfast was okay. Separate waffle station to cook you own "4" mini waffles. The only hot order was sausage, eggs, and cubed potatoes, and oatmeal. It does have muffins, bread, bagels, and fruit (to-go) cups. I did not see yogurt. Anyway, for $99 for a family of 4 is a nice stay for 1 night

"Best Western Woodburn, OR"

3
24/12/2015

Somewhat difficult to find. The sign seemed to be aimed to the south. We arrived from the north and used our gps to located the place. Even then the sign was only visible when we were in the front of the motel. The motel was quiet and clean. The staff was friendly and helpful.

"EXCELLENT FACILITY"

5
18/12/2015

We stayed 8 days......no problems encountered and the staff went out of their way to see to our comfort. The breakfast menu was very good with excellent quality and presentation. We would definitely stay here again when we are in the area!

"Great Stay"

5
06/12/2015

The cleanest and most updated hotel I have stayed in. Decor was nice. Friendly and helpful staff. Easy access to freeway. Great continental breakfast, nice variety of food. Omelettes, sausage links, potatoes and oatmeal with all the trimmings, plus much more.

"Very nice Hotel"

5
18/11/2015

our only issue was at check in the check girl needs to have some training in customer service other than that it was everything that we would expect for a Best Western we always stay in Best Westerns and find them friendly and accommodating and would stay in this one if ever in the area again

"Woodburn Best Western"

5
14/11/2015

This was my second stay at this facility and it is a very nice hotel. The rooms are clean, the staff is friendly, the breakfast has variety and the beds are comfortable. It is conveniently located off of the I-5 corridor, is about 15 miles north of Salem, OR. The purpose of my visit was to visit family in the area. It was easy to get to and access to dining options are very good.

"Family Trip"

4
09/11/2015

Visiting family and friends and was very road tired. Bed was very comfortable and staff was very helpful. Rewards program is very hard to understand and I haven't received a thing. I think it should be automatic if you really have it.

"Great Place to Stay"

4
08/11/2015

We stay here often and really enjoy it. It is clean, comfortable and the hotel staff is friendly and very accommodating! There are a lot of fast food places, restaurants and a market near by. Nice place!

"Hotel in repair"

4
30/10/2015

Basically clean and comfortable, easy access to Interstate and local outlet stores. Down side, property was having the exterior painted and windows were covered with plastic, so there was no outside view. Facility somewhat worn and about ready for refurbishment. Breakfast bar not too bad, but could have been a little better.

"Just what we needed"

5
26/10/2015

We were on the way from CA to WA and needed a nice, clean, quiet, inexpensive hotel with easy freeway access. This was it! Bed was comfortable, room was clean. Breakfast was your usual continental breakfast. We all had different taste and were able to find something we'd like.

"Great Value, Nice Place to Stay!"

5
18/10/2015

We needed a last minute place to stay in Salem and unfortunately, almost everything was booked due to a soccer tournament. So, we searched in Woodbury and found this Best Western for half the price and seemingly twice the value! This motel had a lovely spacious room, well-appointed, and breakfast was included, eggs, sausage, selection of breads, pastries and cereal, make-your-own waffles, good coffee. This motel has pools, a fitness center and is located near the outlet mall, close to I-5.

"Shopping"

4
17/10/2015

A good place to stay while shopping in Oregon. A few minutes to Portland, Clackamas Mall, Vancouver Mall and of course the factory outlet! Staff are friendly and courteous especially the lady in the dining room. Clean room and nice firm bed but the pillows are to soft for me. Guess I'm just use to my personal pillow at home which is a lot firmer than theirs. WiFi is quite good and the best part, no password needed anymore. The only complain that we have is the shower. The pressure is too low that it takes for ever to washed up the shampoo and soap. Otherwise, overall our stay at this Best Western location was quite good.

"Nothing to complaint about"

5
10/10/2015

We enjoyed our stay there. Very good value. While I was shopping hubby and the kids had a great time there, the bedroom being quite spacious. The breakfast was fine, very busy but we managed to find a place. Only negative point is that Woodburn does not rally have any chain restaurant. it would have been useful.

"Best place to stay in Woodburn"

5
29/09/2015

Very clean, super friendly front desk staff. Would stay there again and again when we are there for the races. The staff took very good care of us and all our needs. When I asked about the coffee in the lobby at 10 at night, they thought it may be a bit old and jumped right on brewing up some fresh without me even asking... Just awesome.

"Decent hotel but watch your valuables "

4
29/09/2015

Stayed at this hotel for a racing trip. Room was clean and beds comfortable. Staff was friendly and breakfast decent. Unfortunately their cleaning staff had sticky fingers. I mistakenly forgot my billfold hidden under the mattress one morning and housekeeping helped themselves to $150 cash.

"Average hotel, musty room"

3
27/09/2015

We stayed at the Best Western, Woodburn in September of 2015. It was my wife and I and our dog, so we had a dog friendly room. The room was listed as non-smoking. but the room had a very musty smokey smell to it. We were in room 128 on the first floor. The breakfast buffet was quite good. The wireless internet was nice and fast. The hotel is located with nice access to all the big highways and right across the freeway from the Outlet mall. Overall a decent stay, but nothing incredible. Our keycards had to be re-keyed twice in the 2 days we stayed there, both my wife and mine, and neither of us kept them near our phones, so I don't know what the cause was, I don't blame that on the hotel.

"Convenient but could improve"

4
23/09/2015

We arrived on a hot day in August and were relieved to find a clean, comfortable, air conditioned room. We were just across the freeway from an outlet mall and also from a Panera Bread--one of our favorites! One drawback to this proximity to the freeway is the noise of traffic. The air conditioner was a little noisy, so we tried opening a window in the night instead, but traffic noise was a problem. I might suggest getting a room on the front of the hotel instead of the back to escape traffic noise. An area for improvement at this hotel is the breakfast. We arrived 1/2 hour before breakfast was to be ended, but the food was pretty much all gone, and there was no activity observable to replenish it. So...we left. Otherwise, as always we appreciate the dependability of Best Westerns and will definitely stay here again.

"One of the best places ever!"

5
18/09/2015

I stay at this hotel at least twice a year for business. Last Saturday I stayed for a car show. I got checked in and on my way in less than one minute. It was by fas the fastest check in to a hotel ever. Their free breakfasts are always pretty decent and all the amenities they offer are amazing. Free WiFi, hot tub, pool, exercise room and more. There is no other hotel in the area I would stay at and I hope you consider this hotel for your next business or personal stay.