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Best Western Hotel Newberg Inn, Newberg

4.0/5  - basé sur 440 notations.
2211 Portland Road, 97132-1364, Newberg, United States - See map

Welcome to the Best Western Newberg Inn! Our Newberg hotel is just minutes from George Fox University and a number of companies like A-dec, Climax, Hazelden and Friendsview. Many of our Newberg hotel guests stay with us while touring vineyards and enjoying wine country. From business to pleasure, we take great care of all our guests. With an indoor pool, it's simple to relax, and for visiting students or staff, George Fox University is just one mile away. Parents Weekends draw a big crowd as does graduation and we're happy to accommodate large groups. Our Newberg hotel offers a free hot breakfast with choice of breads, cereal, fruit, hot eggs, hot breakfast meat, other hot items, yogurt, juice, and 100% Arabica coffee. Enjoy a great start to your morning before a Vista Hot Air Balloon tour, golf at Chaelam Glen, or wine tasting. The exciting Water Park in McMinnville is the ultimate destination for families and adventure seekers. The nearby Hoover Museum, Champoeg State Park, and Hazelnut Farm are also big draws. Our pet-friendly Newberg hotel offers a great location combined with competitive rates. When you want to get away from it all, that doesn't mean you have to forego luxuries like high quality bedding and amenities. Let the staff of our hotel make your stay as pleasant as possible. We also welcome a large number of business travelers at our Newberg hotel. From Providence Hospital to A-dec and many other companies, we offer a quick commute around the region. Sleep in, then enjoy your complimentary breakfast, and you'll find some time for a little relaxation or sightseeing in between business. If there's anything you need to take care of work, let us know and we'll try our best to accommodate you. Reserve a quiet Best Western Newberg Inn room right now and welcome to the best of the northwest!

Best Western

Hotel Newberg Inn

LABEL_ITINERAIRE

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Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • Sauna
    Sauna
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 440 guest reviews
NOTE ISSUED
Excellent
154
Very Good
172
Average
66
Poor
31
Terrible
17
REFER TO NOTICE
Business Business
68
Couples Couples
121
Family Family
181
Friends getaway Friends getaway
33
Solo travel Solo travel
21
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Met our simple needs nicely"

4
13/09/2018

Located on the major road, pretty much a long strip mall, through downtown Newberg, this location is handy to numerous restaurants and vinyards in the Willamette area. The hotel is clean and comfortable enough, with a small pool that families with children took advantage of. We were looking for a comfortable overnight stay at a reasonable price-point, while we explored nearby vinyards, and that's a Best Western strength. Breakfast in the morning was included.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear esteemed Guest, Thank you so very very much for the sweet feedback. We are happy to hear that you had a comfortable stay and your family has enjoyed the pool and the plentiful breakfast . We have more than 430 wineyards in a radius of 50 miles in the area. Our pool is a 30 feet by 20 feet one and the largest in the area. Thanks for sharing your opinion. Best regards Bala bhat

"Wine country tour"

4
09/09/2018

The Best Western Newberg was a very convenient location for a couple day wine tour through the Willamette Valley in Oregon. The hotel is very easy to find on Highway 99w from Portland and the highway provides easy access to the numerous wineries. The hotel provides a nice breakfast each morning (cereals, breads, fruit, eggs, bacon, waffle iron, etc.). The room was very comfortable and the wi-fi was excellent. A very comfortable hotel and I would stay here again.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear esteemed Guest , Thank you very much for taking time to write few words of appreciation. We are happy to note that you had a superior stay experience. Thank you for sharing your experience with the location, breakfast and the flawless service bu our employees l. Once again thank you and hope to see you again. Best regards Bala b

"second summer vacation"

4
27/08/2018

I stayed here last year and enjoyed the Hotel and it's location. Booked it way in advance but forgot to tell them I was going to have my son's dog staying with us. They were booked solid with no pet rooms open. I was very unhappy but it was my fault thinking all the rooms were pet friendly. We had to leave the dog with friends but the next morning they gave me a room that we could have the dog, they went out of their way for me.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Marilyn, Thank you very much for taking time to review our hotel. Sorry we could not give you a pet friendly room on the first night. We have very limited pet friendly rooms in our hotel. Unless we know pretty early it is difficult to get a pet friendly room. Thank you again for understanding our difficulties. Once again thank you for leaving a great feedback. Best regards Bala Bhat

"Very good overall"

4
05/08/2018

My family booked and stayed in two rooms here for 4 nights while visiting family nearby. We checked in in the evening and were greeted by Kayla, manager at the desk. She was very nice and friendly and helped with everything. Our room was on the second floor near the back, so we were able to park near the stairs and not have too much trouble getting our luggage upstairs. Our rooms were large with a king bed in each. There were also microwaves and fridges. It would have been nice to have some cutlery and bowls in the rooms. I did notice that even though our two rooms were the same size, one room had a large easy chair and ottoman, but the other room didn't. It would have been nice to have them in both rooms. The beds were very comfortable and the curtains did a good job of darkening the rooms. The showers could have been stronger. I think they were trying to save water by using reduced flow shower heads. The wi-fi could be a little faster. But we managed okay. At one point during our stay, we accidentally plugged one of the toilets, and the desk manager, I think his name was Jeff, not sure, came up right away and unplugged it. He was very accommodating about it and didn't make us feel akward. The hotel has an indoor pool and hot tub, put we only took advantage of it once because we found the water way too cold! It was so cold, that once we got ourselves down into it, it was just too unpleasant to move around and swim. They provide a breakfast which includes waffles, cold cereals, eggs, bacon, biscuits/gravy, yogurts, fruit,toast, pastries, coffee, tea and juice. Gracie, one of the staff for the breakfast room, was very friendly and efficient. She was always on top of refilling things when needed. Unfortunately, I can't say the same about the other staffer who was there when Gracie wasn't. I didn't get her name. She left the breakfast room quite often, wasn't quick with refilling things and she never tried to interact with us. Overall, we were very happy with our stay and we will definitely come here again.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Julie, Thank you very much for taking time to review the hotel. We are happy to note that your stay was very comfortable except for few stray unpleasantness. Sorry for the same. We will definitely let the breakfast attendant to know that her presence is always required at the breakfast room and replenish the items whenever required and she is not supposed to leave the room unattended. Sorry for the same. We maintain the water temp at 82 degrees of the pool and 104 degrees of the spa. As suddenly the temperature of the atmosphere came down probably we have increase the pool temp now. Sorry for the same. However in total your stay was satisfactory and we are happy about the same. Once again thank you for your business and hope to see you soon Best regards Bala bhat

"A good choice for a Williamette Valley stay"

4
31/07/2018

If you are looking for a clean, very reasonably priced hotel, this is a good choice. They offer breakfast with the room and have a fitness center and pool as well. The service has been very accommodating. Note that this hotel does not have an elevator, which is an issue with heavy luggage. This is not a high end spot, but the location was close to many of the wineries we selected.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Buffy, Thank you very much for taking time to review our hotel. We are happy to know that you had a wonderful stay at our property and enjoyed our breakfast and the gym. Thank you for sharing your opinion on TripAdvisor. Once again thank you for your business and will see you on your next visit. Best regards Bala bhat

"Very comfortable bed!"

5
29/07/2018

While visiting Newberg, Oregon for a family wedding, we stayed at the Best Western where we received very friendly service, a large room with a king bed ( very comfortable ) and a central location. The hotel is right on highway 99, yet it was very quiet. We enjoyed the complimentary breakfast, the pool/sauna/hot tub and the small gym. This was our third stay at this hotel and we will definitely return.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Brian, Thanking you for your business, your feedback is very much appreciated. Hope the wedding went on well and our best wishes to the newly wedded couples . May god bless them. We are happy to know that you had a comfortable stay and our service was to your satisfaction. Hope to see you on your next trip to this area. Best regards Bala bhat

"Great place to stay in Newberg"

5
27/07/2018

I stayed in Best Western Newberg over the July 4th long weekend, it is one of the best places to stay for the town, I was visiting Newberg for my holidays with my friends, this hotel is well maintained, the staff here are very friendly and very helpful. They had a great choice of breakfast, we enjoyed it. Rooms were clean and well lit. Our overall experience was very pleasant and planning to stay in the same place for my next visit to Newberg.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Adar, Thank you very much for taking time to review our hotel and leave a positive feedback. We are happy to know that you had a wonderful stay at our place. Hope you have also enjoyed the St. Paul rodeo. Hope to see you again soon Best regards Bala Bhat

"Worst stay at a best western EVER"

1
26/07/2018

If I could give no stars I would! The lady upon check in was mean! I made this reservation at 6pm, at 7 pm they were calling to see when I was coming. When we got there, she didn't explain how to get to our room, or that there was no elevator, or just two doors to unload through. There was hair all over the bathroom, mold in the shower, and someone had left rose pedals in the shower that had attached to the shower curtain ?? when I called customer service (which was great) they assured me the manager would be down to address it with house keeping, I waited an hour.... nothing! When I finally checked out, the said manager said he would NEVER come to a room that early (830) because it would wake me??!!! What a joke! RUN away from this hotel! Per customer care, this will be an open case until further notice

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Mike Major, Sorry for your personal experience. On your check out we inspected the room for hair, rose petals, mold in the shower. Unfortunately we did not find any. We told you on your check out when you yelled at our manager in abusive language, that our maids come only at 9:00 am. You threw away the keys on the table and left. However we are sorry for your experience at our hotel. Still we maintain that our rooms were very clean. However your personal opinion we do not want to disturb. Thank you very much for the feedback and you are more than welcome to stay on your nest visit to this area. Best regards bala Bhat

"not great this time"

2
21/07/2018

I have been going to this motel for over 7 years. I ALWAYS ask for the lower floor because i am handicapped so me and stairs do not get along. I made my reservation 4 months in advance. Got a confirmation that i got the room but it was dog friendly, I didnt care as long that it was lower floor. The man that took my took the reservation and made sure i was on the lower floor. A day before i left i got an e-mail called early check in. typed in there and said the same thing as i told them in March. BUT they had me on the upper floor. The lady at the desk was very nice and was able to change it to the lower floor but for 1 night, but only 1 bed so grandson slept on the floor, said was a hide away bed in there. There wasn't one. Next day they got me one on the lower floor with 2 beds like i wanted. BUT when i checked my bank statement they charged me over $160.00 more than what i was quoted. Went to desk told the manager what happened. I guess it was my fault that i didnt take the top floor. So this is the LAST time i will every come here. Oh ya i forgot to tell you about the sugar ants that took over the table and my computer. Went to desk told them about it and was brushed off by "ok thank you" thank goodness i am leaving in the morning.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Ms Steele, We did not overcharge the guest, as a matter of fact the hot tub suite she switched to for the first night was less expensive than the pet-friendly room she had reserved. Guest is handicapped yet never books an ADA room, she has been fortunate in the past that we always happen to have a standard room on the first floor; this was not one of those times. If she needs an ADA room she should book that, if that is not available, then it's not available... no evidence of ants, but we still deep cleaned the room as if they were there. Reply Sent: English - Apology 07/23/18 05:41 PM · 38135 Property (Property Manager) Subject: Your stay at Best Western Newberg Inn Good Afternoon Tina! Thank you for taking the time complete that survey; by informing us about the quality of your stay and what areas might need improvement, you're helping us to create a superior experience for any future guests we will have. I'm sorry that we failed to provide you with as pleasant of a stay as you have had in the past, we do strive to provide our guests with the rooms that best fit their needs, but unfortunately we are not always successful on that end. We have also reviewed your folios regarding your statement that we had overcharged you, we haven't. We did however run an authorization for the full amount when you initially checked in, that checkin and authorization were both reversed when the reservation was split into two (one for the first night, and another for the remaining nights). There were two other authorizations: one for the first night in the suite (authorization was switched to a charge at checkout), and once again when you checked into the reservation for the final three nights (this authorization was also switched to a charge at checkout); we believe that your bank may still be holding the funds from the initial authorization which was reversed that day, some banks release the funds immediately while others hold off for a few days, it depends on the policies of the organization you bank with. However we are very sorry for your experience with the assumption of overcharging etc. to clarify the same we have emailed you an item wise invoice. Once again we are sorry for the misunderstanding and you will once again try our hotel for the next stay. best Regards Bala Bhat

"Good hotel for overnight stay in Newberg"

5
12/07/2018

Clean, well appointed hotel in Newberg. This is as good as any Best Western Plus hotels we have visited. Very comfortable bed and sitting area. Excellent choices at breakfast. Walking distance to shipping and dining.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Vickie, Thank you for sharing your experience in TripAdvisor. We are honored. We strive the best to provide everything possible to make the stay as comfortable as possible. Make every thing in a working condition. Thank you again for having our breakfast and writing a note on the variety. ?? again and will see you on your next visit. Best regards Bala bhat

"Very clean "

5
07/07/2018

We value hotel cleanliness above all else and this Best Western definitely delivered. The bathrooms were outdated, but clean. Staff were friendly and helpful. For the area we got a fair price and enjoyed our stay.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Kat, Thank you very much for taking time to review the hotel. We are honored and pleased to know that your stay was very comfortable except for the bath rooms. We have updated the rooms recently and our next plan will be to update the bathrooms in the near future. Thank you again for leaving the positive feedback. Best Regards Bala Bhat

"A very good hotel to stay in."

4
05/07/2018

This was a very good hotel to stay at. The room was very good, great bed and very clean. The only drawback was there is NO elevator. We were on the second floor so we lugged our luggage to our room. The other thing was they were resurfacing the parking lot ( very inconvenient).

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Bill, Thank you very much for the four star feedback. We are sorry that the absence of the elevator was a drawback. Totally agree and we are trying our best to get permission for the same. And our annual ritual of surfacing the parking lot was a hassle. The re surface can be done only on sunny days and as a rule Oregon gives us rain on weekends which makes our work impossible. Thank you again for the feedback. Best regards Bala Bhat

"great room"

5
05/07/2018

After reading other reviews on TripAdvisor, I had requested a room in the back during my reservation. When we arrived at the hotel, Ben said that they gave us a room in the back, as requested! Our room was clean and quiet. The breakfast was good and was what we expected. It was nice to be able to walk to J's Family restaurant.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Ms Waller, Thank you very much for the few words of appreciation. We are delighted to hear that your stay was comfortable and had a superior stay experience. Thank you for sharing the same on TripAdvisor. Thank you again and hope to see you soon Regards Bhat

"Great place to stay in Newberg!"

4
21/06/2018

I made a reservation here through Expedia originally for one night while I toured wine country in northern Willamette Valley. The staff were very friendly and accommodating, the room was nice and large, and the breakfasts were continental with additional eggs, bacon, sausage, and waffles that you could help yourself to. They allowed me to mapquest directions on their computer in the business area to different wineries with no problems (especially since I discovered that some of them are rather isolated like Beaux Freres and get no cell phone reception). I also discovered that they are pet friendly but you have to book in advance since only a few of their rooms are designated to accommodate dogs. A big plus for pet lovers!! I found the place well located in wine country here and very good for my purposes. Would stay here again if I ever came back to Newberg!

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for your business. Happy to know that our place could give you a superior stay experience. You enjoyed the variety of our hot and cold breakfast , the central location to view the wineries and the close proximity to them. Our whole team is dedicated and you will be surprised to know that our back bone employees are with us for the last fifteen years or more . We work as a family all the time looking after the guests as our own. Thank you again and will see u on your next visit Best regards Bhat

"Great find in Newberg!"

5
20/06/2018

Family event in Newport. Got in to PDX late in the day and didn't want to drive an additional 2+ hours to destination. Found this solid property with great reviews about 30 minutes out of Portland and was very happy with our stay. The beds were very comfortable, the rooms clean, showers hot with great pressure. Even the free breakfast was surprisingly tasty. Definitely recommend.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Dennis, Thank you so much for taking time to share your feelings about our property. We are honored. Happy to note that you liked our unlimited piping hot breakfast. Thank you again and will see you soon. Best regards Bala bhat

"Nice room, not biker friendly"

3
18/06/2018

Most Best Westerns we gave stayed at have had a spot out front to watch the bikes. Not here, didn't even have a security camera for the parking lot. Breakfast though was one of the best. Wifi was fairly good and the price was reasonable.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Tom, Thank you very much for sharing your experience in TripAdvisor site . It is very unfortunate that you did not notice the striped place for parking the bikes right at the entrance of the other parking lot . That entrance is permanently locked and we have reserved this place for parking of the motor cycles. There are three very powerful cameras ?? facing the parking lot from every angle and our parking lot is brightly lit and almost resembles a carlot. And the whole entrance and exit is single entry like a gated community and well monitored by another one camera .Hence guests can be worry free at all times . However we are sorry some guests do miss , but our 24 hour front desk is there to console all the time . Once again thank you for letting know your concern. Hope to see you again on your return from the bike ride next week. Best regards Bhat

"Big room "

5
17/06/2018

we stayed here one night in our way to portland. the frontdesk staff are very kind and helpful.the room is spacious , comfy bed ,well furnished.the breskfazt is quite good and tasty. we enjoyed the coffe machine in the lobby after a long drive here.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Orna , Thank you very much for taking time and reviewing our Newberg inn. We are happy to ?? that your stay was very comfortable and you enjoyed every bit of it after a long day . Thank you again and hope to see you one of the coming days Best regards Bhat

"Excellent stay"

5
09/06/2018

Very nice beds with a nice size room. Very personable staff, very clean and comfortable rooms. This is a great location as well to visit the local wineries. Steve Craig, author 'Italy Travel and Adventures'

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Craig, Thank you very much for taking time to review the property and share your experiences in trip advisor .We are happy to know that your stay was very comfortable and you have enjoyed the facility. Thank you again and will see you on your next visit to Wine valley. Best Regards Bhat

"Solid standard Best Western"

3
02/06/2018

This is your standard Best Western. It does and provides everything you expect from a Best Western, which is a large, clean room. However, the bed was below par. The services were quite good. The wifi was good. The breakfast was very good, including all the regular items plus hand-sliced fresh fruits and hot food such as biscuit and gravy and bacon.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Artchan. Thank you for expressing your opinion in trip advisor. Our property was built as a Bestwestern in the year 1998 and has been a BW since then with the same size of room. We have few neighbor BW plus hotels where the rooms are smaller than ours in room size, with no parking for trucks . Sorry for your experience. Beds are all pillowtop sealer which are approved by the industry and especially Bestwestern. We are sorry for the same. However thank you for your business and concerns. Hope to see you soon, Best Regards Bhat

"Mixed reviews"

3
31/05/2018

We stayed one night at this hotel. Overall the hotel outside looks OK but the keypad to get into the door to the hallway from the parking lot didn't look like it was finished and had no label on it. The check in process itself was easy and the staff friendly and helpful. They even gave us a mini goodie bag for our dog. The lobby was nice, there was a separate breakfast room and an indoor pool. The room itself did not have a fresh scent when we first opened the door. The bathroom could have been cleaner (floor) and the carpet was stained in several locations. Being a pet friendly room we can understand why the carpet was in that condition. Unfortunately, the bad things about the room were . . . The showerhead had little water pressure which made showering take a lot longer, the towels were mixed - some were quite thin and others just average in fluffiness, the hanger bar in the closet was quite cumbersome to use. The walls are also quite thin so you can easily hear your neighbors above and next to you. The good things - The king bed was firm and the bedding was not scratchy, the pillows were small and fluffy. They had a one cup Keurig coffee maker which was nice. They had a liquid hand soap dispenser in the bathroom. The breakfast they offer in the morning was great, just enough of the basics to send you off on your way. We also appreciated the large grassy area they had at the back of the property for the dogs. Overall, for a one night stay it was a reasonable price to pay.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Faat, Thank you very much for the elaborate advertising of our property. Probably you missed the reflective display stating Please Swipe your car here on both entrances. We do not spray strong scents in the room due to, many guests being allergic to the scents. We do spray fresh linen aroma to the outside of the room , that is the hallway. If somebody turns the shower head little this side or other side , the spray power can change easily. That is the reason we have 6 setting shower heads in all the rooms to cater guest to their choice of their taste. However we are sorry you did not observe the various settings in them. All our beds and pillows and towels are approved by BW and as per their specification. Thank you very much for your feedback and the experience of our pool and breakfast.Thank you again and will see you in a month as discussed by you with our front desk. Best Regards Bhat

"Good experience"

4
28/04/2018

good property. Same as some Best Western Plus units. Looking forward to visiting again soon. We liked the dog friendly facility. The pet walking area in the back of the property was very wet. I brought this issue to the property managers attention. Appears there may be a leak in the lawn sprinkling system which require attention.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Valued Guest , Thank you for choosing Newberg Bestwestern as your choice . Thank you for leaving a positive feedback . We are happy that we are comparable with plus hotels . Sorry for the wet lawn . There was some leak on the previous day in one of the sprinkler heads which has been fixed . Thank you bringing to the notice . Once again thank you for your business and will see you again on your next visit. Best regards Bhat

"great place to stay"

5
24/04/2018

We stayed at the Newberg Best western Inn in April 2018 for three nites. The rooms were clean, and the continental breakfast was actually a full breakfast. Eggs,bacon,sausage , juices, waffles, oatmeal,coffee,toast,donuts,and more. The employees very very nice. Even an indoor pool. Great experience.. Tom ,

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Valued Guest, Thank you very much for recommending our hotel and complementing our breakfast bar. We are honored. Thank you for observing the dedicated service of our staff. Once again thank you for leaving a positive feed back. Best Regards Bhat

"Good Value in Newberg"

4
24/04/2018

The Newberg Inn offers clean comfortable rooms, nice amenities, a central location for business in town or tours of the surrounding wineries - all at a good price point. The only down side for me was a very average mattress on the bed.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Thomas, Thank you very much for taking time to review the property. We are happy to hear that your stay was a comfortable one and you have enjoyed the amenities and the surrounding views of the wineries. Thank you very much. The mattresses are all sorta mattresses and approved by the all American hotel association . All pillow tops. We will definitely bring it to the notice of the manufacturers about the hardness. However sorry for that. Thank you again and hope to see you soon. On your next visit please bring it to our notice to get a soft bed tops which are available in the front desk. Best Regards Bhat

"Clean inviting place to stay"

5
22/04/2018

While I do enjoy staying here when visiting relatives, the beds are a bit too firm. Great continental breakfast. My son and I enjoyed the pool and hot tub while here. It was nice to be greeted in a friendly way when we checked in,

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Corinne, Thank you very much for the encouraging feedback. It gives us a great pleasure when a guest says that he was very happy with stay and had a memorable experience of stay at our hotel. Glad to know that your family loved the pool and the hot tub. Once again thank you and hope to see you in your next trip to this area. Best Regards Bhat

"Best Western Newberg visit"

2
19/04/2018

Wonderful staff and very well laid out room and extremely comfortable bed and pillows. Breakfast was the best ever. Had issue with ants in the room and also the main door would not shut and lock each time. We understand the ants were sprayed by maintenance the next day. The main door issue we are sure will be figured out and dealt with before someone else checks into the room. An excellent place and issues were dealt with.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Colleen, Thank you very much for appreciating the dedication of our staff. Great you liked the comfort of the bed and pillows. We are glad you liked the breakfast bar with ample variety. Sorry you had the problem with the door lock scanning. They are not even month old and the best in the market. However guests have to get used to the scanning of the cards in the right direction makes on the key card. Extremely sorry for that. We took care of the ants problem immediately. Unfortunately the whole Newberg town in built on an anthill according to an old timer here., we frequently get it sprayed the whole surrounding with insect killers. However we are sorry for that too. hope to see you again, and as per your request your next stay is reserved. Best Regards Bhat

"Nice Place to spend the night"

4
12/04/2018

The facility was clean and well kept. They had adequate parking for all guests. Free parking seems to be a very sought after commodity. Their lot had good sized spaces, was clean and well lit. The only thing that I would like to see is a larger room for the Breakfast.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear valued Guest , Thank you very much and writing few words of appreciation on TripAdvisor . Thank you for appreciating our large parking area welkept and wellit . We are happy to let you k ow we have a full time professional who is taking care of the design and greenery of the area. Thank you for appreciating our hardwork and our whole staff are thankful. Hope to see you again soon with more facilities Best regards Bhat

"Nice place to stay"

5
05/03/2018

We went to Newberg for our granddaughters graduation from nursing school at George Fox. This place was in the heart of the city and close to everything. A nice clean place. The breakfast they provide is one of the best we ever had. Highly recommend.

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Judi, Thank you very much for taking time to write a review on our property. We are delighted to hear you have enjoyed stayin with us and experienced our hospitality. Happy to note that you have enjoyed our breakfast including the fresh fruits. Thank you once again for your business. Best regards Bala Bhat

"Average hotel night"

3
03/03/2018

This hotel is kinda squeezed into a small spot in between businesses, kind of out of place which makes for odd parking and checking in to other more convenient hotels. The front desk when checking in was average and the rooms were okay, but I can't say that we would stay here again. Not a bad place for sure, just that we would look elsewhere next visit to the area.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Jim, Thank you very much for sharing your experience . This hotel is a business hotel to cater upper middle class and most of the visitors are on business or wine tasting . Was only one hotel far back when the population of Newberg was 12000 plus . Now the city has grown and the sorrounding area to a beautiful wine country attracting wine tasters and business community . But still has one of the best facility in town with huge pool, sauna, spa and an ample variety of breakfast . Hope to see you again to a better experience , Best regards B Bhat

"Great Breakfast"

4
19/02/2018

Loved the breakfast, and the staff were super helpful and friendly! The servers stuck around to check in and were always looking for ways to be helpful to all the guests. I'm not much into hotel breakfasts but this one was great!!

Bala B, General Manager at Best Western Newberg Inn, responded to this review
Dear Tom, Thank you very much for taking time to review our Bestwestern Newberg. We are please to know that you have enjoyed the breakfast items and the hospitality of our staff and the hostess. Thank you so much for sharing your views on Tripadvisor and we thank you for your continued patronage. Once again thank you and hope to see you on your next visit. Best Regards B Bhat

"Comfortable And Affordable!"

4
05/02/2018

We decided to stay here on the spur of the moment, called and were upgraded to a suite upstairs. Our room had a jacuzzi tub and was spacious and clean. There is an indoor pool here and basic continental breakfast included with your room. This is a great place for an overnight stay. :)

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Esteemed Guest, Thank you for taking time and reviewing our hotel. Our whole team is happy to note that your stay experience was great. thanks for letting the others know that we have rooms with jacuzzi and a huge indoor heated pool. We do have a sauna also in the hotel. We are the only one in the area with a sauna. All our breakfast items are as fresh as possible. We procure the bred and doughnuts every morning and the fruits too are locally procured. Thanks again for your business. Best Regards B Bhat

"Never disappoints!"

5
16/01/2018

This is a great place to stay! Very clean, friendly staff, nice rooms. The breakfast room is way more than you would expect for this price. Lots of variety and the food was great! I will definitely stay here again!

38135BalaB, CEO at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you very much for sharing your opinion in tripadvisor. Your views is a blessing to us in our business. Our whole team is happy that we could meet your expectations and give a memorable service and the facility to your satisfaction. Once again on behalf of our whole team thank you. Hope to see you very soon in the beautiful wine country. Best Regards Bala Bhat

"Good hotel and location"

4
06/01/2018

Only bad thing was that there was no elevator. Otherwise, an excellent staff to help you with baggage, a good Breakfast selection and good working amenities.location was close to everything including stores, restaurants and pharmacies. I'd stay here again.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for choosing our hotel and writing few lines of appreciation and posting the same in trip advisor site. We and our whole team dedicates their time to see that every guest is treated well every time. We have one of the best breakfast bar in the area and is free of cost. Our pool is one of the large pools in the area. We are in the heart of the wine Vally and close to many attractions . Thank you very much for sharing your experience and hope to see you in the near future. Best Regards, Bala Bhat

"Visiting family for Christmas."

5
28/12/2017

One of the best BW's we have ever stayed. The manager Kayla was a joy and so accommodating. Also, Ashley who cares for the breakfast room was delightful. The full breakfast was very good with just about anything you could ask for. The cleaning staff kept our accommodations pristine. We have stayed many times at this motel and have always found it very delightful.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Walker , Merry Xmas and happy new year. Thank you very much for choosing our hotel and sharing your memorable experience in trip advisor . We are happy our front desk manager and breakfast hostess could service you in every respect. Once again thank you for being Bestwestern family member and patronizing our hotel. Hope to see you on your next visit to this area. Best regards

"Good service"

5
19/12/2017

Too good a breakfast for a bestwestern hotel. Very clean, great service, friendly front desk. Highly recommend to friends and family. Please ask for 202 if you are a family. Service by breakfast girl Ashley was good and friendly.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you very much for taking time to review our property and writing a positive review . Our team is happy that they could make your stay as comfortable as possible . Your appreciation of the front desk and the breakfast host will shared with them with rewards. Hope to see you again very soon for much superior experience . Sincerely Bala bhat GM

"Outstanding staff in a great location"

5
19/12/2017

I have occasion to visit this location on a regular basis and the staff are always very helpful and welcoming. The hotel is one of the few quality options in an area that is extremely enjoyable to visit -- in addition to business trips I try to get to this area when possible for vacation.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Scott, Thank you for choosing our hotel for your stay and sharing your views on TripAdvisor . Our team is happy they could make your stay a memorable experience. We are happy that your stay was comfortable & joyful . Hope to see you again in the coming months. Sincerely Bala bhat

"Breakfast and Wifi were awesome!"

5
17/12/2017

The breakfast was one of the best I've had at a motel. There was lots of choices to eat so almost anyone could find something that they would like. The fritatas were awesome. The coffee was even good. Ashley was a very good and friendly hostess. As for the Wifi, it was easy to connect to and very responsive.

travel99w, C E O at Best Western Newberg Inn, responded to this review
Dear Dawson, Thank you very much for choosing and sharing your experience on the world known TripAdvisor . We are happy to know that we are able to meet the expectations of the guests regarding the breakfast and the wireless internet . Once again thank you very much for your words of appreciation . Best regards Bala Bhat

"Best of Newberg"

5
16/12/2017

Wonderful treatment by yhr staff especially Kayla, unlimited variety of breakfast bar with fresh cut fruits, bacon,fritatas, four variety of cereal, greek yougurt, gluten free food. My family was overwhelmed with the pool, spa, sauna. Parking lot was brightly lit and felt safe.. Breakfast lady Gracie was gracious and volenteered to cook some special round bacon too.Children were happy with the unlimited internet with 50mb speed to all our ipads, laptops..could even stream netflix on the in room 42 inch tv Immencely like everything..

travel99w, C E O at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you very much for choosing Bestwestern as your vacation place. Our whole hospitality team is happy that they could meet your expectations and make your stay memorable . We strive our best to keep the quality and maintain . Once again thank you for sharing your experience and hope to see you whenever you are in the area. Sincerely Bala Bhat

"Walk to George Fox or wine tasting rooms"

5
15/12/2017

Nice hotel right off George Fox University campus. Also near lots of very good wine tasting rooms in Newberg, too. Hotel is comfortable, quiet, and convenient to Newberg activities. We walked from hotel through pleasant neighborhoods and to excellent restaurants for dinner.

travel99w, Front Office Manager at Best Western Newberg Inn, responded to this review
Dear Kathleen, Thank you very much for sharing your memorable experience . We are happy we could meet all your expectations . We are also in close proximity to many world famous Pinot noir wineries . Excellent time to have a road ride in the midst of wine yards is around summer. We are also close to spruce goose museum the wooden plane house . Hope to see you soon Best regards Bala Bhat

"Wonderful"

5
10/12/2017

Great rate. upgraded to suite upon arrival. great breakfast. exactly what we needed. quiet. great pool. fitness area. perfect room. loved the comfortable bed and pillows. Also asked at front desk if I could buy some water and He gave me two bottles. Asked for conditioner and gave me some also

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for taking time to write a review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our team take their roles very seriously and try every day , to provide memorable experience to the guests. Thank you again and we look forward to seeing you on your next trip to wine country . Bala Bhat

"Amazing staff!!!"

4
06/12/2017

We were in Newberg for business at George Fox University and needed a hotel where we could bring our dog. But a friend volunteered to watch our dog so we were able to have a jacuzzi bath suite instead of a downstairs "dog friendly" room. We arrived earlier than expected and our room was available. The staff was polite, very helpful and amazing in service towards us. The room was clean, I had the pool, hot tub, sauna area all to myself which was great! Free wi-fi and a room with a good sized refrigerator and microwave was very convenient. The complementary breakfast was a full 2 counter bar with bake your own pancakes, hot bar of biscuits, gravy and eggs, toasts, cold side had yogurt, hard boiled eggs, burritos, cereal, fruit and drinks. We will definitely stay here again!

38135BalaB, CEO at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Hope to see you once again soon to see our enhanced hospitality. Best Regards Bala Bhat

"Amazingly fast internet and very good breakfast"

5
30/11/2017

I stayed at this lovely hotel for four days during one of the long weekends. My overall experience was very good, I need to mention that room was very clean and well maintained. The hotel staff was very friendly. I enjoyed my breakfast during the stay, they had a lot of options. I have to specially mention about the wi-fi speed, it was pretty fast for my regular browsing and social media. I am sure I will visit this place again.

38135BalaB, CEO at Best Western Newberg Inn, responded to this review
Dear ND, Thank you for choosing our hotel foe your holiday and sharing your experience on trip advisor. Our whole team is happy that we could meet all your requirements and the stay was comfortable. Once again thank you for choosing our hotel. Hope to see you on your next vacation. Best Regards B Bhat

"Comfortable and classy"

5
27/11/2017

Clean in appearance and smell. Pleasing, relaxing colors throughout. A no worries stay any time we are in the Newberg area. Schedule as early as you can - and expect to pay more - if you are staying during Freshmen check in, Family Weekend or Graduation at George Fox University.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Sandra , We are immencely pleased that we could meet your expectations. Thank you you for choosing Newberg Best Western as your preferred place and thank you for sharing your experience on TripAdvisor . Once again thank you and see you again on your next visit to college to see your kids. Best regards Bala bhat

"family death"

5
17/11/2017

Overall, very happy with all aspects of motel except for very uncomfortable bed. breakfast was very good with lots of choices. Good parking area. Access to shopping was very good. Very professional staff.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Jones, Thank you for choosing our hotel for stay and sharing your experience. We are happy we could make your stay a good experience except for your experience if the bed. Those beds are all serta brand approved and supplied beds hardly a year old . As per industry standards it has life of another two years. Thanks for bringing to our notice and will work to get warranty replacements. Thank for appreciating other amenities and our dedicated staff. Hope to see you very soon. Best regards C Patel

"Also Pet Friendly"

5
14/11/2017

The bed was comfortable, the room was clean, wifi reception was excellent (5 bars), and we enjoyed a wonderful breakfast. This was also the best value of all comparable hotels in the area. What more can you ask for. We often travel with our small dog so we will certainly stay here again.

travel99w, Manager at Best Western Newberg Inn, responded to this review
Dear Elezebeth, Thank you very much for sharing your experience for the information of others and pleasure of our team. Thank you. Our team was very happy to know that they could meet all your expectations . We are pet friendly hotel but pet friendly rooms are limited in number . Please make a reservation for a friendly room in advance to avoid disappointment . Call the property to make your future stays . Thank you once again and hope to see you soon. With warm regards, Bala Bhat

"Excellent service"

5
10/11/2017

I was on a business trip. I experienced excellent service from the staff. The staff were friendly. The staff were also very helpful. The breakfast was excellent with a good variety of foods. I was at Newberg BW for 2 days on a business trip. Highly recommend. Plan on using pool next stay.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear valued Guest , Thank you for choosing our hotel for your stay and sharing a honest opinion on the trip advisor for the information of others. We are delighted to hear that we could meet your expectations . Since you were on a business trip , hope our service on our super speed internet was also excellent . Thank you once again and hope to see you soon . Best regards C Patel

"Hotel"

4
09/11/2017

Excellent staff at this hotel. Great service! Hotel itself is kind of what you would expect at a Best Western, not fancy but adequate. Would stay here again if needed. Location right on the main highway through town, but was quiet enough.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear JD, Thank you for choosing NEWBERG inn as your preferred place of stay and the appreciation for the information of others. Thank you. Our whole team is happy to know that we could meet your expectations . Once again thank you and hope to see you on your next visit Best regards Bala Bhat

"Outstanding Best Western Hotel"

5
28/10/2017

This is the nicest Best Western Hotel we have stayed at. In the heart of town close to all the vineyards. Room very clean and comfortable with very good mattress. Room large and had amenities. The breakfasts were substantial and very good. Attendant keeps it spotless and stocked. The staff were very nice.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Ms Andrea, Thank you very much for the honest frank expression of experience . We are delighted to hear we could provide you the superior experience . Our whole team is happy and grateful for choosing our hotel for your stay. Thank you once again and hope to see you on your next visit to wine valley. Best regards Bala bhat

"Great place to stay"

5
18/10/2017

While the outside is ordinary, the inside appeared recently renovated and was very nice. The rooms were clean and a good size. The breakfast was more than “continental “ and had nice selections of everything from fruit and cereal to pastries and hearty items like eggs and biscuits and gravy. However, the best part of out stay at this hotel is the staff. Every person we were in contact with was a fantastic example of customer service. From Kayla at the front desk to the ladies taking care of the continental breakfast. The employees make this a great place to stay. I would certainly stay here again.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Nancy, Thank you very much from the family of Bestwestern Newberg Inn. Here at the Newberg Inn we pamper the guests as their own family. Thank you again for expressing your satisfaction and sharing the same in Trip advisor. All our dedicated staff are happy to know that you guys were treated good and happy about the whole stay. Once again from the bottom of the heart thank you. Waiting to see you on your next visit, Bala Bhat

"A grest value, good location"

4
04/10/2017

This my go to hotel in the Newberg area. When ever I am working in the area this is where I stay. The staff is always very nice and helpful. As a rewards member they upgrade my room, and I get a great value for the money. Nice selection at breakfast, Close to many wineries good food options.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Mr Mark, Thank you for being our customer for such a long time and being a loyal member of the Bestwestern family. Hope you have enjoyed the nice selection of the fresh cut fruits too in the variety of the breakfast bar. We do have some great restaurants like Painted lady , jori which have a place inthe national net work which you should enjoy in your next visits. Hope to see you on your next visit to our wine valley . Best regards from the Bestwestern family, Bala Bhat CEO

"Average motel"

3
03/10/2017

Stayed for two nights. Clean room and a good bed which are very positive things in a stay. The place was also very quiet. The breakfast though was usually short on items and cold. We tried breakfast both days but ended up going elsewhere and paying for a decent meal. The rooms were also very basic and the bathroom your typical small bathroom. The place could use with an updating.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Mr Keith, Thank you very much for taking time to review the hotel. Thank you for appreciating the clean rooms and the cofortable beds. Extremely sorry you did not like the breakfast bar except the fresh fruits. Sorry for that . We always have the piping hot bacon , frittatas , fresh boiled eggs. Sorry you missed the same. However we are sorry for the same. Hope to see you on your next visit wlth fresh menu , Best regards Bala Bhat

"Great stay!"

1
28/09/2017

Would DEFINATELY stay again. Friendly staff, clean, and comfortable rooms, pool and work out, and slept like a log. Did NOT hear any neighbors on the floor or below. Convenient to the car for loading and unloading. Washer and dryer were needed and rather inexpensive at that! I would say a 5-star quality at a 2- star price!

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Mr Lois, Thank you very much for choosing our hotel for the stay and reviewing our property . Thank you for appreciating our facility and the amenities . For the convenience of the guests the coin operated laundry is right inside the property brightly lit. We think by mistake you rated the hotel one star , all your words of appreciation is indicating ***** stars. Thank you once again soon in the midst of the wine country. Best regards Bala Bhat CEO

"Outstanding value"

5
24/09/2017

Excellant and safe stop on our visit to Willamette Valley, Oregon. •My Son's Wedding party, inlaws and us all stayed and really enjoyed the stay ranging three to five days amongst us. •In the heart of Wine Country where we could visit so many wineries, vineyards, museums and restaurants. •Location, Location, Location !!!

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Mr Wade, Thank you very much for taking time to review our property. We are thrilled to know that you have enjoyed the entire stay with us. Really a honest appreciation to our efforts. Thank you so very much. Hope to see you again Best regards Bala Bhat CEO

"good hotel"

3
23/09/2017

Like many hotels the water pressure is turned soo low you can't get wet in the shower. Then when you get soapy it is really tough to get the soap & conditioner rinsed completely off. Has anyone figured out that you in there so much longer just to get rinsed it uses as much water as if it was able to cut shower time by a third. Same with new toilet flushes. I doubt having to flush twice save much water.

travel99w, C E O at Best Western Newberg Inn, responded to this review
Dear Mr Edward, Thank you very much for sharing your views on the tripadvisor forum. We are sorry to know that the water pressure was not adequate for you. We use the shower heads recommended by the hotel industry. That too we do not compromise on quality. However we are sorry. We will immediately call the city water department and check regarding the water pressure. Thanks for letting us know about it. It was a pleasure except for the water pressure your stay was very good. By your next visit we will see that the water pressure is improved . Best Regards, Bala Bhat

"Excellent stay, very friendly staff"

5
22/09/2017

This was an excellent experience, how hotel stays should be. The room was first class. Our experience at check in was great. Breakfast was all we needed to get the day off to a good start. The swimming pool and gym were also faultless.

38135BalaB, C E O at Best Western Newberg Inn, responded to this review
Dear Mr Malcolm, We thank you from the bottom of our heart for sharing your experience in the famous public forum. It gives us great pleasure that you were happy with our facility and the gym and pool. Thank you so very much. Hope to see you in the wine country in the near future. Best Regards, Bala Bhat

"Stay here"

5
18/09/2017

Best Western Newberg was the best hotel on our Oregon/Washington vacation. Pros: Very clean, comfortable bed, nice sitting area in room, modern, excellent breakfast, extremely helpful staff, nice pool Cons: no elevator to second floor

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Ms Linda, Thank you so much for taking time to review our property during your busy vacation time. Glad to hear that you liked every aspect of our property.On behalf of entire team thank you so very much. Best regards Bala Bhat.

"Stop over "

5
16/09/2017

Staff were very friendly on check in, we had prebooked the room to get the best rate. Only 13 miles from Woodburn premium outlet stores. Jet bath tub in room we chose but hot tub and sauna is available in communal area.

travel99w, CEO at Best Western Newberg Inn, responded to this review
Dear Lettie , Thank you for choosing our property as your preferred place to stay . Thank you again for sharing your opinion regarding the property on a public forum like this highly reputed TripAdvisor . Next time kindly try our unlimited breakfast bar. We have varieties there. Once again thank you for taking time to review us. Best regards Bala bhat CEO

"Great location, near to restaurants."

4
07/09/2017

This hotel has an extremely high occupancy rate. As such, I feel that the maintenance needs to be looked after much more than other hotels. Pool, hot tub and sauna were very well kept, but did notice the pool bottom needed to be cleaned.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Mr Robert , Thank you so much for taking time and reviewing our property . While guessing our occupancy and noticing welkept pool, sauna and hot tub , appreciating the same, our whole team is thankful . Unfortunately we had some kids who had come from the beach and brought in some sand which you observed in the bottom of the pool. Action was taken immediately to vacuum the pool and clear the sand. Thank you once again and see you on your next trip Regards Bala bhat

"BEST place to stay in the WEST(ern!)"

5
30/08/2017

Wilsonville BW (our 2nd choice) suddenly didn't have a dog-friendly room. Newberg is ALWAYS our first choice but due to George Fox opening, there didn't seem to be a room in Newberg available - Skyler squeezed us in at the last minute - GREAT JOB!

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Mr Bill, We are delighted to hear that we met your expectations . Our people were more than welcoming . Thank you very much for taking time to review the property and th the staff. Once again thank you. Next visit to GFU make sure you call the property and reserve pet friendly room couple of weeks ahead of time. Thanking you for your support , Best regards. B Bhat GM

"Nice Getaway"

5
30/08/2017

Newly remodeled, nice accommodations. Stayed in the 3 queen room with spa tub in the bathroom. Staff very friendly and helpful. Moving to a jacuzzi suite for next few nights. Staff is moving our packed bags for us while we are out and about. Breakfast had a decent selection and was filling.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you very much for choosing our hotel . Glad to know our hotel met your expectations and beyond. We strive our bet to keep every guest happy and satisfied. Once again thank you for choosing our hotel. See you again soon. Best regards, C Patel

"Our Oregon vacation "

4
29/08/2017

Room is clean and serviceable. Price is great. Breakfast is nothing to write home about, but can get quick bagel cup of coffee or piece of fruit. Room has free wifi and premium channels on television for free, also Parking is free for guest.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you for choosing our Bestwestern for your meeting and the stay of your guests. We are happy that you were happy with the accommodations and arrangements to the guests from far and near. Thank you very much for taking time and reviewing our facility.once again thank you and see you sometime soon. C Patel

"Nice and clean"

4
28/08/2017

We strayed at this Hotel for two nights. We were in town for a wedding in Dundee. We were running late and two men at the front dest were very helpful. One of them printed out a map for us and helped in every way. I didn't get their names but they were working the front dest on Friday at 5:00 p.m. August 25th

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Arline , We are pleased to know that our front desk associates were very helpful . They are with the management for the last couple of years and are energetic and helpful. They are trained to know everything around the area. We are also happy that you had fun in the wedding party in Dundee. Dundee is a little town three miles away surrounded by wineries . We are happy to be in the middle of the wine country. Once again thank you very much for leaving a sweet feedback See you some time soon, Best regards, C Patel

"Brief Stop"

5
28/08/2017

Only a one night stop prior to the 2017 eclipse. Decent hotel close to vineyard destinations. Room was ready upon arrival at four. Easy early checkout. Plenty of ice for the cooler. Helpful staff, provided good recommendations for nearby dinner options.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Mr Eric, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future Best regards, Bala Bhat

"Typical but adequate Best Western"

4
24/08/2017

Stayed two nights on 8/20 and 21. Had a "mini-suite" which is a regular room with a pony wall between the bed and couch. Room was adequate and clean and comfortable. Nice indoor pool but no "pool towels" when I used it. Had to go back to the room and grab a towel. My computer showed wifi connection but could not get on the internet. Had to use the computer in the lobby. Breakfast adequate and typical of Best Western hotels. Located on a super busy street but room was quiet. I would stay there again.

"Great place to stay in Newberg"

4
18/08/2017

Hotel was recently remodeled and now visually appealing. Room was clean and comfortable. Friendly staff. Well stocked, and appetizing breakfast. Close to wine country. Quick check in and check out. I would stay there again.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Mr Jeff , Our team is very happy to know we have met your expectations. thank you very much for taking time to review the property and leave a positive feedback. Our breakfast bar is one of the best in the family. Thank you very much and hope to see you and your family in the near future. Best Regards, C Patel

"Great Stay!"

5
16/08/2017

The room and the whole hotel were very clean. All staff were friendly. The complimentary breakfast offered just about every choice I've ever seen at a complimentary breakfast. I don't personally care for the new small pillows that most hotels seem to use these days, but they were comfortable. The only detractor was a lack of an elevator. I definitely would return to this location!

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Diana , Thank you for choosing the right facility to stay and relax. We are happy to know that we have met most of your expectations , except the elevator . We are in the process of getting the plan approved for the same . Hope in couple of months hope to get the plan approved by the city. However we are pleased that you were close to satisfaction. Thank you so very much and hope to see you in the wine country pretty soon. Best regards C Patel

"Nice Stay"

4
13/08/2017

This is a great place to stay while we got our son moved in at George Fox University. It was close by and we had everything we needed to focus on the task at hand. The hotel was fresh and updated. The breakfast was tasty but the coffee was weak. A new Starbucks is just a 3 minute walk away.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Stephanie, its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us in advance for your favorite arrangements, so we can prepare for relaxing welcome after a long trip Newberg All the best and hope to see you on your next visit to son. Best Regards, C Patel

"Best Western continues to go downhill"

2
03/08/2017

Insects, meager healthy breakfast items and the inability to park in front of the lobby door to check in and unload luggage all contributed to an unfortunate stay. The bathroom was so small for a King room - hardly room for one person, certainly not two.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you for taking time and posting your opinion on trip advisor . Sorry to know "you" wee not happy in certain design of the property . Extremely sorry for "your " experience . Hope to see you on your next month reservation and will assure definitely a better experience. Best regards, For Bestwestern newberg inn, Bala Bhat GM

"Great for the $$$"

4
02/08/2017

Very centrally located in the wine area. Hotel is clean with large rooms. Has a small work out center and free breakfast. On par with new Fairfield Inns. No elevator if you are on second floor. Also has pool and hot tub. Flat panel TVs and separate sink / bathroom areas.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Mr Robert , Once again thank you for sharing your consistent experience after six months. We are delighted.happy to know you enjoyed our variety breakfast items and gluten free foods. Hope you enjoyed our sauna and the jakuzi and the large swimming pool. Once again thank you. See you on your next visit and best wishes for the rest of the year, For Bestwestern Newberg inn

"nice basic room"

4
31/07/2017

Clean room. Clean linens. Good breakfast. Friendly employees. Easy location. This was my third hotel on a week long trip and the best value for the price. Thankfrul for a working air conditioning unit!

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear esteemed Guest , Thank you very much for taking time to review our facility. Our team is very happy to know you were happy with the hotel and enjoyed our property on your long road trip. We are thrilled . Our employees are dedicated and happy to serve the guests for their satisfaction . Once again thank you for your sweet feedback Best regards, C Patel

"Very Nice!"

5
30/07/2017

Staff were very friendly and courteous, room was clean with microwave and refrigerator. Breakfast was good with plenty of variety. Pool, spa and sauna all good. Small exercise room but perfectly fine. We would definitely stay here again. We booked far in advance so got a good $83 rate.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Mr David, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future Best regards, C Patel

"Feedback of July Visit with 4 nights"

4
26/07/2017

Facility was fine, service is average: we requested for extra blanket which we got on the last night of our 4 night stay with additional call; we requested box of tissues, had to wait 2+ hours with additional call.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Perry , We are very sorry that you had a delayed service in certain respects. We are sorry for that. Most of the motels are managed by one staff as the costs have skyrocketed these days and limited service hotels and request to come to desk to get extras. We also have only one front desk staff to attend to 51 rooms , hence extremely sorry we could not attend to the request immediately . From the bottom of the heart sorry . Hope to see you soon to serve you better , Best regards , C Patel Owner

"Best Western - Newberg, OR: I'd stay there again!"

4
25/07/2017

Very nice hotel right in the midst of everything. Excellent breakfast, nice accommodations. I'd stay there again if/when I go back to Newberg, OR. The price was reasonable, breakfast good and staff friendly.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear M/s Erica, Thank you very much for a sweet review. Made our day. Our whole team is happy to learn that you had a great time staying in our property. Once again thank you and hope to see you on your next visit to this part of the state. Best regards, C Patel Owner

"Large room"

4
24/07/2017

Large room with a good bed. Also very good wifi. Well located for touring the wineries. Lots of parking, and a good breakfast selection. There is an indoor pool that kids would enjoy. There is lots of parking handy to the room. The staff were friendly and helpful. If in the area we would stay again.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest , Thank you very much for taking time to review our property in TripAdvisor the famous feedback web. We are pleased to know that you were very happy and you have enjoyed the every bit of our property .thank you very much . Hope to see you on your next visit to the area. Best regards, B Bhat G M

"July stay"

5
23/07/2017

We stayed here the week of July 17th, had a great experience. Very clean well kept motel, the employee's very nice & helpful Would highly recommend this motel. Was in Newberg for family family reunion. Thank you to all!

38135BalaB, Front Office Manager at Best Western Newberg Inn, responded to this review
Thank you for choosing to stay with us while in town for your family reunion. We are thrilled that you would chose to recommend us to others as well. We hope that you will stay with us again and let our staff make your next stay just as enjoyable. We appreciate you for taking the time to review our property.

"Nice room for reasonable rate"

5
20/07/2017

We found this location to be very easy to access, close to restaurants, the room very clean, staff super helpful and friendly, and most importantly our room was very quiet. We would recommend this motel. The overall value beats out some other higher priced hotels we have stayed in recently. Simple, nice, and clean.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear esteemed Guest, Thank you very much for the feedback . Here in Bestwestern our team is dedicated to the comforts of the guests and utmost importance is given to give a home away home feeling to the guests. Thank you very much once again. Hope to see you on your next visit to this side of the country . We eagarly wait to treat you the same .

"Quiet & Convenient"

4
19/07/2017

A friend and I stayed here on a quick trip to Oregon wine country. It's right on Highway 99, so very convenient for traveling to the local wineries. Our room was very quiet. Staff was helpful and pleasant.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear esteemed Guest , Thank you very much for leaving a positive feedback. Our team is very happy to know that you have enjoyed our facility in the middle of the wineries. Once again thank you from the bottom of our heart. Hope to see you very soon for another great experience of wine tasting. Best regards, Bala bhat G M

"You can do better"

2
18/07/2017

Sickly sweet odor from cleaning solution, even opening the window didn't dissipate it. No elevator. Minimal continental breakfast, worst we've experienced. Good location ... But lots of affordable alternatives.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Mr Bill, Our whole team is sorry for your personal experience with our hotel. We do our best to keep every guest happy with the experience in every respect. It is an industry practice to spray some hygienic antiviral sprays to the rooms to keep it in healthy condition. However sorry to know you were not happy with the aroma of those sprays. Extremely sorry once again. In future kindly inform in advance not to spray the hygienic sprays , we will keep it that way. Once again sorry. Hope to see you once again and we promise, we will give a best experience . Best regards and best wishes for the rest of the year, B Bhat G M

"Newberg, OR - July"

4
15/07/2017

Excellent motel except for two items one of which is nothing to do with the motel. It took greater than 15 minutes to get into the motel because of extreme traffic that looks like a normal event here. The second item was soap dispensary was old & cheap so the products wouldn't come out no matter how hard you worked at them.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear esteemed Guest , Thank you very much for taking time and reviewing the property. We are delighted to hear the good comments from seniors like you. We are in the final stages of upgradations and we have noted down the suggestion. We will definitely look into that aspect also. Once again thank you very much for your positive feed back. Best regards, Bala bhat

"It's a motel"

2
13/07/2017

Clean except for the annoying room Odor spray. No elevators so you have to haul luggage up a flight of stairs. It was clean. The AC we had to look up an online override to be able to keep our room comfortable. Don't expect the front desk to answer the phone or address your questions.

travel99w, General Manager at Best Western Newberg Inn, responded to this review
Dear Jewelsoft , We are extremely sorry for your experience . All the air conditioners are brand new . The operations of the air conditioners are self explanatory. Still the commercial a/c are different than the home Airconditioners. They do have a temp indicators and controlled by thermostat. However we are sorry our front desk was not able to explain the operations of the a/cs Once again we are sorry for your experience in our hotel . Best regards, B bhat GM

"Thank you to Andrea, Kayla and Beth and lady who ran the Breakfast kitchen every morning !!"

5
05/07/2017

Andrea ( manager), Kayla and Beth are all to be commended. They went above and beyond during our visit to your property. We Enjoyed our time there and they made us feel at home. Also, the Lady that worked the breakfast was Awesome. I'm sorry I did not get her name. My family and I love the location of Hotel, cleanliness, friendliness and helpful of staff especially to Andrea, Kayla and Beth. These ladies are an asset to your company and they truly deserve a raise. We would like to come back on our next visit. Thanks again very much Ladies:) Berny Juengst and Family

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Bernie family , Thank you very much for appreciating our fantastic staff . We are happy as a team that your family liked our service and our clean facility. Our employees are totally empowered to do above and beyond to serve our customers. We have a team of maids also who care for the guests and do their best to keep the facility clean and hygienic at all times . Once again thank you very much for taking time to leave a positive feedback. Best regards, For Bestwestern newberg inn C Patel

"Clean Stay and good options for the price"

5
05/07/2017

Clean Room. Very comfortable bed. Check-In agent was very friendly, offered great suggestions of what to see and where to eat based on my interests. Also, the Breakfast options and presentation were fantastic.

38135BalaB, Manager at Best Western Newberg Inn, responded to this review
Dear valued customer, We appreciate you taking the time to review us. Your compliments are very appreciated. We look forward to your next visit here in Newberg OR. Best Regards, Andrea Reyes Manager

"Great Clean Room in Newberg"

4
03/07/2017

The rooms are clean and the staff is friendly. Inside entry which is nice. Our room was quiet. They serve a full breakfast which is wonderful way to start the day. The room had a deep jetted tub. So if you have a bit of trouble with mobility you would need to ask for a different type of bathroom. Great hotel in a good part of town. Definitely worth it.

travel99w, Owner at Best Western Newberg Inn, responded to this review
Dear Guest, Thanks for taking time to leave a positive feedback . We are happy to know that you were happy with our clean rooms and other facilities . We are also happy to learn you were happy with our staff customer service and friendly attitude . All our staff were happy to know this. We await your next trip to newberg the famous wine country . Best regards, For Bestwestern newberg inn, Champak Patel

"Good for overnight "

3
26/06/2017

Our family stayed here for one night on our way to coast to break up travel. We were able to easily book from road and were quickly checked in on arrival. We chose a second floor room. Very basic inside but all seemed clean. A lot of people still in parking lot and pool when we arrived around 10:30 pm. Noise seemed to die down so we all could sleep. Morning breakfast was filling and multiple options. Good for a quick stop.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, Best regards, C Patel Owner/Partner

"Not ADA compliant."

2
16/06/2017

I had foot surgery a few weeks ago, but we had a visit planned to see my daughter in Newberg. We booked this hotel and paid for it prior to our arrival, but when we arrived at the hotel we were informed our room was on the second floor, but there was no elevator in the whole place! I had to hobble up a flight of 20 or so stairs to get to the floor where our room was located. Supposedly recently remodeled. How can you have multiple floors in a hotel with no elevator? Even if you aren't disabled, lugging luggage up stairs is no picnic. How can a place like this be allowed to be without an elevator? On top of all this, people were yelling and playing loudly in the pool past 11 p.m. making getting to sleep very difficult. Not at all happy.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, We are extremely sorry that your experience was not up to the satisfaction. Unfortunately all our ADA rooms were taken and all the available rooms were in upstairs. We do not have an elevator. Extremely sorry for the same. We do hope to see you soon and please make it a point to request for a room in the bottom floor. Best wishes and a speedy recovery from the surgery . Once again sorry for the problems you faced during your stay. Best Regards, Bala Bhat GM

"Wedding weekend"

5
07/06/2017

We loved the pool and breakfast! Our bed seemed smaller than a queen, possible full? Wished thee were more blankets but overall great stay! We will be back and look forward to using some reward points!

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Mr Scott, I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us. Best Regards, For Bestwestern Newberg Inn, C Patel Owner

"Great choice!! Clean & Efficient"

5
05/06/2017

My wife and I we choose this hotel to visit vineyards and wine tasting and dining in good restaurants around the area. Great relation price/product. This is a place very well located, excellent service and attention, clean, perfect to use it for business or vacation. We are very pleased with the help of the staff.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Joan, its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us in advance for your favorite arrangements, so we can prepare for relaxing welcome on your next vacation. All the best and hope to see you soon, Best regards, C Patel Owner

"Updated, clean & comfortable"

5
04/06/2017

This hotel has recently been remodeled and was very nice, clean and comfortable. The price was also right. It was conveniently located and easy to find and along the right path of our travels after a day of wine tasting. I would recommend this hotel. I also saw signs that it was pet friendly, although we didn't travel with a pet.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Guest, Thanks for your kind comments you have shared here on trip advisor. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that we will do everything in our power to be appear fresh and modern all times. Please do not Dear hesitate to contact us directly for your next visit in order to arrange all you reuqest prior to your arrival. All the best for rest of. 2017!! Please do stay with us during your next wine visit and enjoy our hospitality. Best Regards, For Bestwestern Newberg Inn GM

"Lovely staff, spartan hotel"

4
30/05/2017

A typical small town best Western with outstanding and very friendly and helpful staff and spartan features. Nice and ok place to crash with zero frills. Kept very clean and reasonably located. Will certainly return for business.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Guest, its is great to hear that you had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us in advance for your favorite arrangements, so we can prepare for relaxing welcome after a long trip Newberg All the best and hope to see you soon, Best Regards, for Bestwestern Newberg Inn, C Patel Owner

"Lovely hotel"

4
29/05/2017

The BW in Newberg was very nice. The only problem that we had was that we needed a handicap dog friendly room. We had made reservations in advance and were informed of this issue. Since we were staying there because of graduation at Linfield College, we decided that we would need a dog friendly room. We did not know it would be on 2nd flr. There is no elevator and it made the stay very difficult for my handicap husband who struggles getting up and down the stairs.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Bonnie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed the accommodations, we are sorry you had problems because the pet friendly room available was on the upper floor only. In future when you have the similar issues please contact the undersigned @509-998-0758 so that we can try to fix the issue. Once again sorry. We look forward to welcoming you back to our hotel in the future. Sincerely, Best regards, Bala Bhat

"Outstanding Hotel"

5
23/05/2017

Someone there took great notes on my phone call to them wishing to extend my stay because they recalled that my wife and I were coming into the area for our 20th anniversary. I mention this because there was a really sweet note, towel animal on the bed, along with a bottle of wine wishing us a happy anniversary. That was very unexpected and very much appreciated! I would definitely stay here again.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, thanks for your kinds words and the time you took to share them with us. It is great to hear, that you have enjoyed your stay with us. Rest ensured, that we will take you comments for further encouragement within the team to ensure personal service and warm welcome for your next visit. Be informed, that we will enhance our spa area in he coming weeks for even more comfort. All the best and see you soon! Warm regards For Bestwestern Newberg Inn, Bala bhat GM

"Business trip"

5
12/05/2017

The outside of the building is an older building, but the inside is well-maintained clean nice professional. The rooms are very clean modern, the breakfast is very good and has multiple variety, the fitness center is great, as well as the pool and sauna. The rooms have a fridge and a microwave. This is a great value, and the staff is very professional and attentive.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Vicky, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed our accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely, For Best Western Newberg Inn C Patel Owner

"Wonderful location and great value"

5
09/05/2017

This hotel has everything you would need to enjoy the surroundings and can't beat the price. The main wineries are a short 6-8 miles away. They have a great breakfast better then most. The staff are friendly and helpful. The rooms were very quiet which surprised me since the hotel is right off the main road. I would definitely stay here again!

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Ms Angie, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future on your next list to the wine valley.. Best regards, C Patel Owner

"Outstanding friendliness. Helpful in every way."

5
04/05/2017

We made the Best Western Newberg Inn our convention headquarters motel, and we couldn't be happier with the cooperation we received from the manager and all motel staff. They went out of their way to welcome our guests and meet their needs. The manager's flexible attitude and ability to problem-solve set the tone for the staff. It contributed hugely to making our convention a success!

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Dear Guest, its is great to hear that you and your convention guests had a memorable stay with us and thank you for praising our service. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Please do not hesitate to contact us in advance for your favorite arrangements, so we can prepare for relaxing welcome after a long trip to Newberg All the best and hope to see you Best regards, For best western Newberg Inn, C Patel Owner

"Everything you would expect and more"

5
02/05/2017

Clean, comfortable, modern, quite and friendly staff. Full breakfast included in the same building, no need to go out in the rain. Easy to find on Hwy 99, good location for anything in Newberg. Good rates, what more do you need.

38135BalaB, Owner at Best Western Newberg Inn, responded to this review
Hello Mr Lloyd, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Best Regards, For Bestwestern Newberg Inn, C Patel

"Clean and Comfortable"

4
13/04/2017

The staff at this mid-range hotel are great. Upon check-in we were told we were a day early, but they were very accommodating and were able to look after us quite nicely. Our room was clean and functional. The king bed was very comfortable so we had a good nights sleep. Breakfast was average but we enjoyed the chocolate chip cookies they served every evening.

"Comfortable and good location"

5
10/04/2017

Newberg Best Western is a little jewel in Oregon. Friendly, clean and well maintained. Staff goes out of the way to make sure each guest has an enjoyable stay. This is a central location to use as "home base" while touring Oregon's many sights.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you very much for your kind note and for highlighting our service. We spend a lot of time on special trainings to optimize personalized service and selection of talents. Therefore, its a pleasure to see that you enjoyed the encounters with our team. We will certainly recognize our staff for their great effort to make you stay memorable. Thanks and all the best for you ! Sincerely yours, B Bhat G M

"guest relations"

5
09/04/2017

Newberg Best Western has friendly service, clean rooms and a better-than-average breakfast. Whenever we are in Newberg and need a hotel, we go to the Best Western. If you are going to Newberg becasue of George Fox University, ask for your discount. AARP discount applies (not with any other discounts)

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you very much for taking time to review our property and leave a pleasant feedback. Our team tries to do the best to the comfortable stay of the guests every time and beyond. Once again our team is heartily grateful to the feedback. Sincerely yours, B Bhat GM

"Comfortable, clean, had hot water for shower."

4
04/04/2017

Only concern was the few small curly hairs in the bathtub and how often they cleaned the shower curtain due to seeing those hairs. Towels were very clean looking and plush, not worn out. Variety for breakfast even grab and go items. Friendly staff. Forget toiletries and they will give you free. They do not have an elevator so ask for a first floor room if that will bother you. This place is only two floors total. Overall room appearance is clean and is modernized. Pool, hot tub and fitness room. Very close to stores, grocery and restaurants...literally next door or down the street.

38135BalaB, General Manager at Best Western Newberg Inn, responded to this review
Dear Ms Marie Thank you so much for taking the time to write such great things about our hotel and service here at…. We are truly happy to hear that you enjoyed our amenities and had comfortable stay with us. We hope to see you again on your next trip to wine country. The defects were noted and the concerned have been warned,and we are sorry for the same. Hope to see you very soon. Sincerely, B Bhat G M

"Beautiful remodel!"

5
27/03/2017

We stay here when we are in town and it is great. The remodel is beautiful and the room was clean. Kayla, front desk, helped correct our reservation and was fantastic after a long day on the road. Her friendly personality and sense of humor was appreciated. The hotel is safe and located in the right area for visiting Newberg.

38135, Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to interiors. Thank you again, and we look forward to seeing you on your next trip college Best Regards, For Bestwestern Newberg Inn AR Manager

"College visit"

4
25/03/2017

During my stay it was quiet. The room was very clean. They had a nice breakfast. I only went once out of 3 days. Wish I had gotten up early enough for all my mornings there. The room had a refrigerator, microwave, hair dryer, a (single) coffee maker and wi-fi. Everything I needed for this trip!

travel99w, Manager at Best Western Newberg Inn, responded to this review
Dear Guest, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service and ongoing upgrades to the property. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Our commitment to investing in our property will continue this winter with renovations to interiors. Thank you again, and we look forward to seeing you on your next trip college Best Regards, For Bestwestern Newberg Inn AR Manager

"Our Home away from home when visiting family"

5
26/11/2016

The Best Western Newberg Inn is just blocks away from our family, and just what we need when we visit. Over the last 20 years or so, we've stayed here at least 4 times a year. They are upgrading right now (Thanksgiving 2016) but the work will be done soon, and everything will be shiny and bright again!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Beechsportbill, Thank you very much for your loyalty to our brand. We will be finishing up with renovations here soon. Thank you for being patient with us and we look forward to you coming to see the changes we have made. AR Front Desk Manager

"Pleasantly surprised"

5
26/11/2016

The staff were so friendly and helpful and the room was amazingly clean and well furnished. The bed was one of the most comfortable we have experienced and the bathroom was very clean and smartly designed with dispensers instead of the miniature supplies. We were very happy with this hotel and would use it again in a heartbeat!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Harley, Thank you so much for taking the time to review us. We take pride in our property and we are so glad you liked the design ideas we have chosen. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. AR Front Desk Manager 503-537-3000

"very comfortable accommodation"

4
09/11/2016

Easy check in, pleasant employees, spacious clean ground floor unit, lovely, little indoor pool that unfortunately, I didn't get to try. After good night's sleep enjoyed the breakfast.Good location on highway. We were quite aways south when we realized a pillow had been left behind & phoned. It was kept for us & we picked it up on the way home.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"GFU Visit"

3
07/11/2016

Hotel is a great location if you are visiting GFU. Hotel is older, but is in the process of remodeling so we had new carpet in our room. Very smelly. There was no water pressure so showers were out for me as I have long thick hair (I filled the bathtub up about 6 inches which took about 15 min). The beds were VERY comfortable. House keeping did not make up our room and we were told it was because she was new. No compensation offered. We left the hotel before 11am and returned at 6:30pm to find our room the way we left it.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Scott, Thank you for taking the time to review us. We are so sorry of the inconvenience of the new upgrades. We are trying our best to air out rooms so the new smell is not overpowering to our guests. We are sorry housekeeping staff missed your room after your privacy sign was moved later in the day. We are working with housekeeping staff to better log privacy signs throughout the day. Andrea Reyes Front Desk Manager

"Surprising quiet"

4
01/11/2016

In the hustle and bustle of Route 99 W in Newberg, Oregon, we didn't expect the Best Western rooms to be as quiet and nicely appointed. But, facing the neighborhood instead of the street made all the difference. Rooms were clean and modern. A continental breakfast was included and there were lots of choices offered. The staff was welcoming and helpful.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Csea4548, Thank you for taking the time to review us. We appreciate your compliments. Our staff strives to better guests experience and we are happy we met your expectations. We look forward to seeing you in our area for future stays. Andrea Reyes Front Desk Manager 503-537-3000

"Does the trick while exploring Willamette"

3
30/10/2016

I mean to start, its a Best Western, not the Four Seasons. This is a more affordable option than some other places in the area and does the trick in a pinch. The walls are a bit thin but the staff is helpful and the rooms are clean.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
KsueP, Thank you for reviewing us. We hope to see you again. Your satisfaction is important to us and we value your feedback. Andrea Reyes Front Desk Manager 503-537-3000

"Maybe I'm just too sensitive."

3
18/10/2016

Staff is nice and helpful. The walls are a bit too thin, and I was subjected to my neighbors' "conversations" all night long. There are fleas rampant, as this is a pet-friendly place. When I expressed that my NON-pet room had fleas, the staff explained that as pets walk by my room, it is possible that fleas jump off and they can't keep fleas at bays- they have to rely on the guests not to bring fleas with them. The pool, hot tub and sauna are nice enough- however you will have a hard time finding a chair in the place. I think they have a grand total of 5 in the pool area, so plan on putting your THIN pool towel on the ground.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Tammy, We are so sorry you didn't find enough seating in the pool area however we do have 16 seating chairs in our pool area. Our towels are stocked near the door as you enter the pool area. We are sorry if we ran low while you were enjoying the pool and spa. Front Desk is available 24 hours a day so please never hesitate to let us know if the towels are low so front desk can restock them right away. We did have your room checked for fleas however no flea activity was found. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Andrea Reyes Front Desk Manager 503-537-3000

"Definitely worth it"

4
10/10/2016

I'm moving halfway across the country and this was a stop for me to visit my friend in Portland. I wanted to stay at the BW in Tigard but when I called they were extremely rude. So even though this was a bit of a drive to Portland it's definitely worth it! Clean rooms, friendly staff. Didn't get to try breakfast. The only thing I did complain about is the heater/ac made an annoying high pitch noise so I just unplugged it and opened the windows.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"Comfortable"

3
08/10/2016

My husband an I overnighted at this establishment on our way to Crater Lake, NP. While older, it was clean, safe and secure, spacious and comfortable. Best for us it provided easy access to restaurants and the I-5.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Nancy, Thank you for complimenting our property. We appreciate your review and look forward to seeing you in our area again. Andrea Reyes Front Desk Manager 503-537-3000

"Very good spot for all travellers!"

5
06/10/2016

This is a very nice hotel, friendly front desk staff and a very nice hot breakfast including biscuits and gravy and little omelettes. All the usual pastries, cereals, yogurt, even oatmeal with a ton of topping choices. Loved that. Rooms were very nice, comfy beds, decent shower, super clean and sparkly, hallways clean, workout room with TVs if you want. Restaurants just down the street, try Shari's, great pie and shakes! Staff were willing to recommend all kinds of spots and even mapped for us. Convenient on the main road heading south, easy to find. Recommend in a heartbeat.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
helenskiMinnesota, Thank you so much for your review. We here at Best Western Newberg INN hope to see you back in our area again soon. We appreciate your loyalty to our brand. Andrea Reyes Front Desk Manager 503-537-3000

"Everything right, everyone friendly"

5
23/09/2016

Stayed here six nights while house-hunting, learned everyone in Yamhill County is considerate (there must be exceptions, just didn't encounter any), and this motel is tops in making the visitor feel welcome. Most Best Westerns provide hot breakfasts and this one was real good, ate there every morning. Non-smoking hotel, left my window open at night, wifi worked fine, cleanliness perfect. Property well controlled, felt safe and secure.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Steven, Thank you so much for the compliments. Our staff strive everyday to put a smile on our guest faces. We are so happy to hear you felt safe in secure during you stay. We welcome you and family back if you ever need a weekend getaway in the future. Andrea Reyes Front Desk Manager

"In the heart of Newberg"

4
21/09/2016

A very pleasant stay. Courteous and friendly staff Rooms spacious. Nice large flat screen TV In room wireless internet parking was very adequate Over bed lighting was substandard Bath towels were thin and small. Would stay here again on our next visit

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Jim, Thank you so much for taking your time to review us. We appreciate your kind words Andrea Reyes Front Desk Manager

"Clean, new and great breakfast!"

5
12/09/2016

This is a new or very newly renovated Best Western. Very clean and the breakfast was excellent. Staff were very helpful and truly seemed happy to be there. One random thing, they only had shampoo no conditioner. Great option for enjoying wine country on a budget.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Gail, Thank you for reviewing us. We are so happy you enjoyed our new renovations. We are working on the guest rooms next by switching out carpet and changing the Décor. We are excited to see our changes in process so we hope to see you back for future stays to see them as well.. Andrea Reyes Front Desk Manager

"Check the cleanliness of your towels!"

2
11/09/2016

We recently stayed in this hotel as a base to explore Oregon wine country. First, the building is very plain. The sign isn't very good on the road, so we drove right by it the first time. The person working the front desk when we checked in was very friendly and helpful, as was everyone else at the front desk. Unfortunately, the front desk staff was the only highlight of this hotel. We had a first floor room. The room itself was very spacious. However, the furnishings need serious updating. In addition, the carpet was filthy - stains on the carpet and sticky. I didn't want to walk on it without shoes on. The bed was fine, and the linens seemed clean. However, based on my other experience with housekeeping, I have to question if they really were. I noticed on the first night/morning, that the bathroom wasn't as clean as I would expect. Some hair in the bathtub/sink, etc. When we returned to the room the first night, housekeeping had come in and cleaned. However, all they left us was 2 small bath towels and a bath mat. No hand towels and no wash cloths. When we looked at one of the bath towels, it was filthy. Stains of some sort on it, and black marks like grease or something. My husband went down to the desk to show them the dirty towel and ask for more towels, wash clothes, etc. The lady at the front desk was very apologetic, and gave us a 10% discount on the room. Night 2 we returned to our room and the room was not even made up. The bed was not made and there were no clean towels. This time, I went down to the desk. The front desk person again was very nice and apologetic. She said that housekeeping didn't make up the room because we had asked for clean towels the day before, and they thought we just wanted towels and didn't want our room made up. What??????? I've never heard of anything like that. In any case, it made the stay very disappointing. This hotel definitely needs a make over, and they need to give more training to their housekeeping staff. They also need to change out their old and stained towels. There are plenty of other options in the area. I think I'd pay a bit more and go for a nicer option next time.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are starting our upgrades for all the rooms by end of this month. Carpet and Décor are being replaced. We are very sorry with your experience with Our housekeeping. We were notified by housekeeping that your room was a no service room the morning of, We will make sure that the communication between our guest and housekeeping are being understood correctly. I will look into that department and take disciplinary action where needed. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-537-3000.

"Generally adequate but...."

2
08/09/2016

An adequate room in an adequate motel in an adequate location. Generally unexceptional but not bad. Breakfast room and breakfast above average. Staff friendly. BUT (and you won't believe this) the shower head was held up by band aids and the towel rack was held together with scotch tape. Best Western, time for some quality control!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Alan, Thank you for taking the time to review us. We appreciate the compliments to our staff and breakfast area. Thank you for bringing the shower rack to our attention. We have placed an order to replace it asap. The tape that was in the shower is Teflon tape not a Band-Aid. We use it to secure the showerhead and to prevent leaking. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Andrea Reyes Front Desk Manager 503-537-3000

"Comfortable and Convenient"

4
05/09/2016

The hotel is very close to George Fox University and area restaurants, etc. The rooms are always clean and comfortable. The location is quiet. Breakfast is adequate, but not wonderful. The breakfast room gets crowded and the food items start getting picked over.

"Very helpful staff at Best Western Newberg, OR"

5
31/08/2016

I always stay at this hotel when visiting the Oregon wine country. The staff is friendly, and will put in the extra effort to make sure that your stay is a good one. They have pet-friendly rooms, which is very important to me.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
GingerCarney, We appreciate your loyalty to our brand. Thank you for the compliments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"Convenient location - friendly staff - clean hotel"

5
27/08/2016

Staff was extremely helpful and even let me arrive a little early due to schedule. Professional staff and very nice facilities. Internet speedy and great too. Right next to George Fox University where my daughter was checking in as a freshman. Only a few blocks from campus and many local businesses very close and convenient.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
423ryann, Thank you for taking the time to review us, By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-537-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Andrea Reyes Front Desk Manager

"Pleasantly surprised!"

4
25/08/2016

Very clean, updated lobby with decent rooms. Indoor pool and continental breakfast make it a very nice place to stay with kids! The bathrooms are small, but the clean room and close location to George Fox University make it an ideal spot! Closeby good restaurants and a huge Fred Meyer put it in a nice area of town.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Melinda, Thank you for the review. We are so happy to hear you enjoyed your time here with us. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"Depends on the price"

4
23/08/2016

First off this is a nice hotel for the money. I travel about half of the year so I know hotels. They have an indoor pool with a jacuzzi, big rooms, comfortable beds and its relatively quiet as the hotel is not directly on a major road. That being said this is a good $79.99 hotel in the off season and a $119.99 during the peak season. It is not so great if you are paying over $119. The carpets are somewhat worn, the furniture is sparse and older and the property overall is older. There are not a whole lot of options but try the Holiday Inn or Best Western in Wilsonville which are overall nicer, better maintained properties but only if the price is comparable. If you are looking just based on price, stay here. They do have microwaves and refrigerators in the rooms, HBO and a decent channel selection. Restaurants and a liquor store are close by as well as are some grocery stores. If you are not picky and the price is right this is your hotel.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for taking the time to review us. We are in the process of our upgrades, Carpets in the rooms as well as Décor will be our next project starting September. We hope to see you back for our finishing touches as I think our guest will be pleased by the outcome. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Andrea Reyes Front Desk Manager 503-537-3000

"More Acommodating than the Pricey Portland Waterfront!"

3
20/08/2016

Two queen beds, rollaway for $15, mom and two teen boys fit comfortably. Small fridge and microwave. The rollaway was horribly uncomfortable but at least we all had beds. If you've followed our adventures in Oregon this summer (see review of the Marriot Waterfront in Portland and Riverview Lodge in Hood River) you'll see that I'm most satisfied with this establishment. Even if it is just a best western, the breakfast was decent (neither of the other places had free breakfast), the room was large and quiet, and the price was good. I stay in Newberg frequently, and tried other hotels. I think I'll stick with this one.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for your review. We appreciate your loyalty to our brand. Andrea Reyes Front Desk Manager 503-537-3000

"Good value, nice hotel"

5
20/08/2016

We traveled across Oregon for a family vacation and this hotel was one of the nicer hotels we stayed at. The lobby is attractive, and the desk help very nice. The room was very clean and the hotel was quiet. Thankfully the room has room darkening curtains because we were right outside a very large auto parts sign that was lit like a beacon. the breakfast was very good with adequate seating.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for your review. We are so happy to hear you liked our new renovations. We are still in the process of new carpeting and Décor. We hope to see you back in our area. Andrea Reyes Front Desk Manager 503-537-3000

"Great stay!"

5
17/08/2016

We enjoyed our stay here in mid August. Clean, very friendly & helpful staff, convenient location for visiting local wineries & other sights, restaurants, and shopping. Nice breakfast options, free apples & newspapers. Room was very clean, bed had nice sheets & was very comfortable. An indoor pool and exercise room are available, plus a business center in the lobby/reception area. I was particularly impressed that they have designated pet friendly rooms but absolutely NO pet odor anywhere!! No need for concern. Highly recommend this inn and we will plan to return. Booking through Trip Advisor was great with best rate.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Mark, Thank you for reviewing us and highly recommending our hotel. We appreciate your Loyalty to our brand. Andrea Reyes Front Desk Manager 503-537-3000

"Very comfortable"

4
12/08/2016

This was a stay on our way to Portland. Our initial non smoking room had an odor of cigarettes- the front desk immediately changed our room and all was good. Very spacious and a great value. Only issue was no elevator to get to 2nd floor room . If this is not an issue for you- you will be very happy with your room.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Vabey, We sincerely apologize for rules being broken and you getting checked into a room that had been smoked in. We are pleased to hear you got moved right away. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"Pacific coast vaca ..."

4
12/08/2016

BW was close to all amenities and it was convenient for my scheduled activities. Pool maintenance was good. Tread mill needs replacing and I have mentioned this to BW staff. It was a nice option to have a micro and fridge in my room for some cost savings. thank-you.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
RU_travln, Thank you so much for letting staff know of treadmill issue. We thank you for taking the time to compliment us and notify us. We hope to see you in our area for any future stays. Andrea Reyes Front Desk Manager 503-537-3000

"Perfect location for Willamette Valley wine tasting"

4
11/08/2016

This Best Western property is a perfect location for wine tasting in the surrounding Willamette Valley. The room was very clean and all of the staff was extremely helpful and friendly. We were given maps of the winery locations throughout the valley, restaurant recommendations, and even an extra chair when asked. The breakfast was listed as offering an expanded continental meal, but we had never seen so much variety at a Best Western breakfast. Choices included Jimmy Dean sausage sandwiches, sausage and biscuits, egg frittatas, hard boiled eggs, and sausage links as well as the usual baked goods, make it yourself waffles, cereals, beverages, and fruit. The breakfast room hostess cheerfully kept everything spotless and well replenished. Since we stayed two nights it was great to wake up to a good breakfast before heading out to the wineries. We will stay here again!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Alice, We look forward to your return visit to Best Western Newberg INN. We are starting the rest of our renovations in September. We welcome you back to see our new upgrades. Thank you for all your compliments. Andrea Reyes Front Desk Manager 503-537-3000

"Very good stay, best breakfast"

4
10/08/2016

This is a really good place to stay in Newberg. We got it as a priceline express deal so I didn't get to choose it but was really pleased overall. The breakfast is the best we've had to date for all our travels. Waffles, biscuits and gravy, just fully stocked and the worker was so kind. Large indoor pool also (though a bit steamy and muggy inside). It's located right in the heart of Newberg so plenty of shops around. Good stay.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
LightRules73, Thank you for sharing with us that you enjoyed our breakfast items. We appreciate every review our guest gives us to know our strengths and weaknesses. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-537-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Andrea Reyes Front Desk Manager

"recent Oregon trip"

4
07/08/2016

Very helpful staff located us on the ground floor to help with an elderly parent. Rooms were comfortable and clean. A recent remodel on the lobby and bathrooms looks very nice and modern. the "continental breakfast room" is a little tight if there are a lot of guests but the coffee was really good.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Lou, We are so happy you like all our recent upgrades. We are still in the process so we are happy to hear you like what we have done so far. Thank you for complimenting our staff. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes

"Clean and quiet"

4
31/07/2016

Visiting family I stayed here 3 nights. Has a pool and free full breakfast with nice staff. Good choice. Went to lots of wine tastings and this was close to all. Recommended for touring and to be near to stores, etc. this is comparable to a Fairfield Inn at Marriott. Older but well maintained.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Peter, Thank you for reviewing us, Glad you enjoyed your stay. We are still in process of our upgrades and should be done by end of this year. We hope to see you back for future stays.. Andrea Reyes

"BW gets the thumbs up"

4
18/07/2016

We were traveling for a fastpitch tournament and BW happened to be the team hotel. Onsite reservation staff was always helpful and patient as was the onsite staff. Andrea was extremely helpful and accommodating from the start to finish of our experience with BW Newberg Inn. Hotel is near restaurants, SBUX, grocery stores and entertainment. Entry and exit for hotel is the same so signage could be better to point this out. Area near ice machines can get slippery so mats are suggested. I heard the breakfast options were good.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Db1022, Thank you for the suggestions in regards to our hotel. We definitely like to hear guests input on making out hotel better. We appreciate all your compliments and hope to see you back in our area. Andrea Reyes Front Desk Manager 503-537-3000

"Clean and friendly staff"

4
17/07/2016

Helpful friendly staff. accommodated us at the last minute when we arrived in the area to find the Shilo Inn we had booked was under construction. Able to accommodate my disabled mother and our dog. Pool is indoors, so hot and stinky, but clean. Walking distance to lots of food.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Nava Jo B, We are so happy we were able to accommodate you and your family. Thank you for the positive review. Andrea Reyes Front Desk Manager 503-537-3000

"Clean and easy"

4
16/07/2016

It's a solid place to stay. We opted to stay here versus the Allison and spend the money we saved on wine! We didn't swim in the pool, but it was packed. We ended up in a handicap room with no tub, but good to know the accommodate wheelchairs. Friendly staff and the classic breakfast you would expect.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
traveloo22, We Welcome you back anytime to enjoy our local wineries. We are happy to hear you enjoyed your stay and thank you for complimenting our staff. Andrea Reyes Front Desk Manger 503-537-3000

"Comfortable accomodations"

4
14/07/2016

Non descript stay. All as described is accurate. Good breakfast and location. Our AC didn't seem to work, but it really wasn't necessary during our stay, so a moot point. I would stay here again, but then again, there's only so many choices in Newberg anyway!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Califbuckeye, Thank you for taking the time to review us and complimenting our property. Thank you so much for notifying us, We will definitely look into the AC. Best Regards Andrea Reyes Front Desk Manager

"Great value visit with a grandchild"

4
13/07/2016

First impression of parking to sign in was bad, figured out the two spaces right as you drive in were the right place to park. Backed up and got parked. Check in was easy in a nice lobby. Parking in the back was fine. Never did find the middle door to the hallway, but the back door worked fine (come through the handicapped parking space to save lifting your luggage. Sparkling clean room, comfortable bed with lots of pillows. Great heated pool, large and no strong chlorine smell. Hot tub was nice. Breakfast had waffles, frittatas, lots of fruit toppings for waffle, whipped cream, extra toppings for cereals, biscuits and gravy, apples and oranges for fruit. Good start for the day. Would stay here again.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
UncleDuck, Thank you so much for the compliments we appreciate all your kind words. We are sorry for the miscommunication with the door locations as we don't have a middle door to our property. We however have two doors close to the lobby entrance and one towards the back of the property. We hope to see you again and look forward for your future return. Andrea Reyes Front Desk Manager 503-537-3000

"Good Location for wine country"

4
12/07/2016

Nice Best Western in Oregon wine country. Great price and breakfast was very good. Room clean and quiet. Visited the Chehalem wine tasting store just a few blocks away. It is also less than an hour away from Portland for day trips into the city without the expensive city hotels

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thomast90, We are glad you enjoyed yourself in our area. Thank you for the review Andrea Reyes Front Desk Manager 503-537-3000

"General Manager treats guest as a lower class of people"

1
08/07/2016

Room has only a bed and a desk chair. Tv is very small and flashes advertisement non stop. Air conditioner didn't work but after run in with General Manager feared retaliation for informing of a rude staff member. He called us liars and destroyed what was supposed to be a great Independence trip. Phone call to GM resulted in being called a liar 5 un true responses and being told you are recorded the entire you at one of his properties and he has millions of dollars of properties. Said good bye three time to end arguments but he called back three times for more arguing. No hotels available to move to without disrupting other couples plans. Worst Experience ever with a BW property.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Sorry for your experience with the GM. The Manager had to interfere as the words used by the guests to the FD girls were inappropriate. Had brought a dog without booking a pet friendly room, still allowed them in a non pet friendly room to keep the tension away and gave additional 1000 points for the stay. Though the guest took away the maids basket along with them did not make a big issue of the same. However we heartily apologize for the mistakes if any from our end. G M

"Accommodating"

5
06/07/2016

The staff was very helpful. One night we went out for Pizza and decided to take it back to the room to enjoy it with a bottle of wine and a movie. When we returned, I asked the clerk if there were any paper plates we could have. She went promptly to the room where they serve breakfast and returned with paper plates and flatware. We found the room clean and comfortable.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
bmcmurry, Thank you for taking the time to review us. We appreciate the compliments. We look forward to seeing you in our area again.

"Best Western Newberg"

4
06/07/2016

Great value, clean spacious rooms, pool, spa and sauna that were hardly used the week we were there. Big and varied breakfast. We loved it and would definitely stay there again when we work the St. Paul Rodeo next year!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Sascha, We look forward to seeing you again next year. Andrea Reyes Front Desk Manager 503-537-3000

"Excellent hotel"

5
04/07/2016

The staff went out of their way to make our stay great! They made the end of our special occasion day perfect. We really appreciated the wonderful attitude and kindness. We would highly recommend this hotel to other travelers.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Karen, Thank you for all your kind words. We enjoyed having you with us. Andrea Reyes Front Desk Manager 503-537-3000

"Quiet, friendly employees and great breakfast!!"

5
03/07/2016

This a nice quiet hotel just off 99 W in New Berg, Oregon. The breakfast was extremely good, especially the cooked oatmeal. Lots of great toppings for it! Coffee was excellent also. Great location to visit the many wineries in the area. Highly suggest The White Roses and Fox Farm. Travel GPS tip: If arriving from the east its better to go south on I-5 and to highway 219 and then take that into New Berg. 99W is a traffic jam with lots of traffic lights.

"Friendly Staff & great breakfast"

5
03/07/2016

This hotel was great! From the minute we checked in to the time we checked out we felt welcomed! I'm usually picky on my breakfast, but this was a well presented and good tasting breakfast. Loved the cooked oatmeal with all of the toppings and the biscuits and gravy. Coffee was great also. Would definitely stay hear on our next visit.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Hawaii83, We look forward to seeing you on your next visit. We are glad to hear you felt so welcomed. We strive everyday in the hospitality industry to better our guests experience. Your business is very important to us and we value your feedback. Andrea Reyes Front Desk Manager 503-537-3000

"Nice stay in Newberg"

4
02/07/2016

My wife and I stayed at this Best Western while bike riding in the Willamette Valley. Staff was very pleasant. Room was quite clean and very large. Pool and facilities are good. Breakfast is above average for a major chain. Good value for the money.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Zagtraveller, Thank you for reviewing us. The compliments from our guest are amazing to hear and read. So thank you for putting smiles on our faces. We are glad you picked our area for biking, we hope to see you back for future stays. Andrea Reyes Front Desk Manager 503-537-3000

"Comfortable room"

4
22/06/2016

My wife and I stayed at Best Western Newberg Inn for four nights while attending a conference at George Fox University in Newberg, OR. It was a very comfortable bed, the room was clean, everything in the room worked properly. We didn't use the pool/hot tub located near the lobby, but it looked inviting. We also didn't use the exercise room which looked small but adequate. I did use the lobby computer free of charge to print off airline tickets in advance and wi-fi was available. The breakfast was quite good and the staff were very friendly and helpful.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Dale, Thank you for the complements of our property. We look forward to any future stays you may have in our area. Safe travels to you and your wife. Andrea Reyes Front Desk Manager 503-537-3000

"Basic Best Western"

3
22/06/2016

Cleanish, affordable, basic food available in the mornings, walking distance (about a mile) to downtown Newberg. Staff did't know much about local eateries and there was no literature in the lobby about the huge region of wine tasting. But you can find that information just about anywhere else in the area. Decent, basic hotel experience.

"CLEAN & SPACIOUS!"

5
21/06/2016

We were traveling thru coming down from Alaska on our way back to Wisconsin and decided to take a break from the RV and stoppedat best Western. We are happy we chose it! Clean, Spacious & handy to get to. We are able to get our laundry done there as well.

"Spacious Rooms at Newberg Inn"

4
19/06/2016

We recently had a 2-day stay at the Newberg Inn while on a Western vacation. We were impressed with the size of the rooms and and quality of the furniture. The bathroom was, however, a bit tight. The pool and laundry facilities were excellent.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Ken, Thank you so much for complementing our hotel and amenities. We hope to see you back in our area for any future Vacations. Your business is very important to us and we value your feedback. If I can be of assistance in the future, please don't hesitate to contact me at 503-537-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Andrea Reyes Front Desk Manager

"Awesome staff!"

5
16/06/2016

Andrea and Rosa were very helpful, and made 2 great stays perfect by extending gracious hospitality and a sincere effort to provide world - class service. We are so glad that we stayed here, and hope to visit again. Both of our stays were perfect. Thank you, Andrea and Rosa!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Jah187, Thank you for taking the time to write your review of our property, your comments are very much valued. We really appreciate your comments regarding our customer service. Our staff members take their roles in our industry very seriously and try, every day, to provide that quality customer service, that our guests expect. Andrea Reyes Front Desk Manager 503-537-3000

"Good budget option in Newberg"

3
13/06/2016

We were in Newberg for a night before attending an event at George Fox University. Best Western seemed to be the best option from reading the online reviews. We requested a non-smoking room and when we walked into our room, it reeked of smoke. When we returned to the front desk, the receptionist apologized profusely and promptly gave us another room. Our room was on the second floor and there is not an elevator, so if hauling your luggage up stairs is an issue, be sure to request a ground floor room. The bed and pillows were comfortable and the room was clean. We were pleased that there was a refrigerator and microwave in the room. Wi-fi is included in the room rate. Breakfast is provided and offers the usual: cereal, breads and pastries, waffles, fresh fruit (banana, Apple, orange), yogurt, coffee, tea, juice. The hot food available the day we were there was biscuits and gravy. Really? Does anyone really eat biscuits and gravy for breakfast? I would have liked to see scrambled eggs, bacon and/or sausage. If you want other quick and inexpensive breakfast options, Starbucks is a short walk and McDonalds is just a bit further down the road. Hwy 99 is a main business corridor and there are plenty of your typical franchise dining options as well as grocery and drug stores to meet any needs that arise. If we had a need to return to Newberg, we would likely choose the Best Western again.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Lynnhip, Thank you for taking the time to review us. We are a non smoking hotel so I'm so sorry you had to experience walking into a room that had been smoked in. We are glad to hear you were moved to a different room immediately. We do serve our Frittata egg and Sausage on alternate days and our Frittata is an everyday item, as well as hard boiled egg. We Definitely appreciate all your comments as well as your feed back. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Andrea Reyes Front Desk Manager 503-537-3000

"Visiting friends who live in Newberg"

3
06/06/2016

The room was spacious, air conditioner wasn't on when we checked in, it was quite hot. Seemed to be clean and neat. Convenient location for our needs. It was nice they had a grab and go back when we left early at 6:00 a.m. It was a banana, water and a bar.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Lee, Thank you for taking the time to compliment our amenities we offer. We deeply apologize for the inconvenience of the air conditioner. We will definitely pass this on to housekeeping staff to make sure this is getting done. We look forward to seeing you on any future trips to our area. Andrea Reyes Front Desk Manager 503-537-3000

"Not fancy, but clean, comfortable, and convenient"

4
01/06/2016

The Newberg Inn isn't fancy, but it's clean, comfortable, and convenient for me when I visit family in Newberg. Even though it's on a busy highway, the rooms are quiet, and the offstreet parking is convenient and secure. The indoor pool is small, but very clean. The water is a comfortable temperature for grandmas and grandchildren!

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Jean, Thank you so much for reviewing our property. We appreciate your kind words and look forward to your future stays in our area. Andrea Reyes Front Desk Manager 503-537-3000

"Needed a place to stay in Newberg"

3
30/05/2016

Typical accommodations for Best Western, neither top of the line nor bottom of the barrel. Satisfactory for the purpose - which was a place to stay for the night. Hotel was at capacity, but staff was able to deal with it effectively.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Phyllis, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-537-3000. Andrea Reyes Front Desk Manager

"Clean and comfortable"

5
27/05/2016

This hotel was just what you'd expect. It was clean, comfortable, and had all that we needed for a nice stay. The breakfast had a good variety of food and the breakfast area was nice. The staff was helpful in directing us to local restaurants and locations.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you so much for taking your time to share your experience here at our hotel. We love to hear guests feedback to better our selves everyday in the hospitality industry. Andrea Reyes Front Desk Manager 503-537-3000

"Central Location, Very good Staff and Excellent Value"

4
20/05/2016

The hotel is in good condition, with clean albeit meager rooms. However, the bed is comfortable, the pillows soft, and the room is sufficient. WiFi is free. There is a whirlpool, indoor pool, an exercise room and free breakfast. I pointed out that the shampoo dispenser didn't work, and the front desk attendant offered to decrease my room rate! Completely unnecessary, but just showing they cared. I was using the exercise room (an elliptical trainer and treadmill only), and one of the staff walked in and turned on the air conditioning so I wouldn't be too hot! While in the whirlpool, one of the staff walked over with towels. When eating breakfast, as a vegetarian, I asked about eggs, and she immediately brought out hard boiled eggs to make up for the bacon in the omelettes! There is a fridge, microwave and coffee service in the room. No closet, but a large hanging space. Overall, amazingly friendly and helpful staff.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Wow, Thank you so much for the non stop compliments. We will definitely make sure all staff reads your review. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Andrea Reyes Front Desk Manager 503-537-3000

"A Good Hotel but Poor TV Reception"

3
20/05/2016

I know this may sound petty but we arrived at the hotel without a reservation and got one onsite. However, as soon as we checked in and went up to the room we discovered most of the TV channels didn't work, including the major networks. Normally we wouldn't care that much but that particular night we wanted to watch the season finale of one of our favorite shows. The receptionist could have...should have...told us about the TV problem before we checked in. I felt that was pretty sneaky. Later on I heard another guest complaining about the TV because he wanted to watch a sports game--he decided to check out the next day and go to another hotel. Other than the TV situation, the hotel is clean, well maintained and I was impressed by the public areas.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
We are so sorry about the issues we were experiencing with our TV provider. We are happy to announce the issue has been resolved. Thank you for complementing our public areas and Cleanliness of our hotel. Your business is very important to us and we value your feedback. Andrea Reyes Front Desk Manager 503-537-3000

"We expected better from Best Western"

3
17/05/2016

The hotel was nice, the service was very good. The TV did not work. When I reported that to the front desk the lady said they were having problems and were replacing the TV service provider. Loud noises outside the door of our room in the middle of the night and a loud bang above us woke us with a start about 3AM. The breakfast was OK..

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. We are so sorry for the issues with the TV. We are working on getting it fixed and should have this resolved ASAP. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 503-537-3000. Andrea Reyes Front Desk Manager

"This IS a nice hotel!"

5
17/05/2016

I was super apprehensive about staying here because of the negative reviews. I was VERY pleasantly surprised however! This is a very nice hotel! It is clean and the customer service was great! It is on the road, so ask for a back room if you are a light sleeper. The only negative thing I encountered was that the yogurt I picked up for breakfast was past date and spoiled. Thankfully I noticed before I ate it! Otherwise all was good and we will definitely be staying here again.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
543tinab, Thank you so much for taking the time to review us. We appreciate your compliments and are glad you enjoyed your stay. We will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Andrea Reyes Front Desk Manager

"Best Western Newburg, Oregon"

5
16/05/2016

Great staff! Very clean and close to a lot of places. Clean property. Got a really good value for what was paid. Breakfast was always stocked and pool area very well kept as well. I would definitely stay here again.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Brain, Thank you for taking the time to compliment our property. We look forward to your future stays here in our area. Andrea Reyes Front Desk Manager

"Comfortable"

5
14/05/2016

We enjoyed our stay, it was quiet and the beds where firm ( you didn't sink into the mattress like other hotels) and the air conditioner was cold it went down to 60 with fan speeds of low medium high it was over 90 that day. The breakfast was great and if you have pets it's pet friendly.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Brody, Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 503-537-3000. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand Andrea Reyes Front Desk Manager

"Fun place to stay"

5
14/05/2016

My family enjoyed the pool and spa while we stayed here waiting to go to the drive-in theater down the road.This is a nice quiet place to stop and spend a few days at.There is so much to do around town the front desk recommended a great park for the kids to play at.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Helen, We are so glad you were able to stay in the area to enjoy our Historic Drive in Theater with your grandkids. We look forward to seeing you in any future stays in our area. Andrea Reyes Front Desk Manager

"Not Attractive Looking Hotel But STill Comfortable"

3
06/05/2016

There are not many accomodations available in the heart of Willamette Valley. We had no choice so had to stay here. Upon arrival we were pleasant surprised that the quality of this hotel is pretty much like any other Best Western hotel and the breakfast was good.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you very much for the feedback. We are in the middle of a big renovation. it should be complete by the year end. Andrea Rayes Front Office Manager

"Best place to stay in Newberg"

5
02/05/2016

Our first place of choice when visiting our daughter at George Fox University. Short drive to campus. Popular place with parents so it fills quickly during special events. Book early to get a spot. But not too early in case we need a room.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you so much for the feedback. Your suggestions are always welcome and improves our performance. Andrea Reyes Front Office manager

"Hood River Heat 10U Girls Softball Team"

5
27/04/2016

There were many different families staying in this hotel together. The girls most favorite thing is to swim after playing softball all day. The front desk lady was so very kind and opened up their breakfast room Saturday night so the girls and us could eat our take out pizza together. Thank you! Hood River Heat 10U Team

38135, Owner at BEST WESTERN Newberg Inn, responded to this review
Thank you very much for the feedback. We were delighted to have you with us . C Patel

"Surgery for my son"

5
08/04/2016

I have stayed at many fine hotels and some decent motels, in my life. (We've stayed at the Embassy Suites, the Hilton, the Westin, in Seattle Washington, The French Quarter Inn, in Charleston, SC and the Bellagio in Las Vegas, etc. all expensive, and all known for being "The Best of The Best".) In my humble opinion, The Best Western Newberg Inn, in OR. should be listed as one of the best as well! We came to the Oregon area for cataract surgery for my son at the Casey Eye Institute. We spent a horrible first night at a Super 8 in OR. (I belong to the Wyndham Hotel rewards program, and normally we would have stayed at a Wyndham property the whole time that we were in Portland, which was 4 days 3 nights.) Unfortunately, there wasn't a Wyndham property in the Tigard area, where we had an early follow-up appointment. After the experience we had at the Super 8, I'm glad they didn't have a property in the area! We decided on a Best Western, since it was much closer to where we needed to be for the early morning appointment. Beth (the night shift) at the Front Desk was the best. When I made the reservation I forgot to mention that my son was disabled and in a wheelchair, (being only a 2 Story Hotel, there was no elevator) therefore we needed a ground floor room. Beth was wonderful and worked hard to find us one. We checked in late because the surgery and recovery ran longer than we expected, so we were tired and stressed out, and needless to say, I wasn't thinking straight by that point. Beth made us feel welcome, and was extremely patient with me, even when I couldn't think of the make, model or licence plate of my Van. That night, after having slept very little at the Super 8, the night before, I ended up staying up all night to make sure my son didn't remove the protective lenses from his eyes, and after the early appointment, we requested a second night, since we were still so tired. Andrea (the morning shift at the front desk) was very accommodating. Jean was working in the continental breakfast room. The free continental breakfast was amazing. They had a variety of breads, including bagels with cream cheese, toast, mini muffins, and danishes. Biscuits and gravy, a make make your own waffle stand, with various toppings/mix ins. Bananas, apples, and oranges. Real oatmeal, cooking in a crock pot (not instant packages) also with a variety of toppings/mix ins. Frittatas with cheese, ham and veggies in them, hard boiled eggs, yogurt, breakfast cereals and the first day, Jimmy Dean breakfast sandwiches. The second day, they had breakfast burritos. (When I asked I was told that they like to switch it up so that you don't get the same thing if you stay more than one night.) Jean was so sweet and extremely helpful, (just like the rest of the staff!) She kept the room stocked, and clean, and even asked if there was anything she could get/do for us. It was better than some of the restaurants I've eaten at. I can honestly say I have never met a nicer, more attentive, or more professional crew in my life. We ended up checking out late because we were still so tired the next day, that it was difficult to wake up and get moving. Andrea gave us even more time to get packed and clear out of the room then we had originally requested. The beds are comfortable the rooms were very clean, the food and staff were above and beyond my expectations, and the price was very reasonable too. All of the staff were amazing! But I especially wanted to compliment Beth, Andrea and Jean! And even though we were right beside highway 99, there was no noticeable traffic noise, or even noise from the other rooms. If we are ever in the Tigard/Newberg area again, we will stay at The Best Wester Newberg Inn again! I would recommend this hotel to anyone. Family vacationers, business travelers, anyone who needs a room, for any reason. You will not be disappointed.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you so much for the amazing review. I'll definitely share your compliments to our staff. We appreciate your business and hope to see you again during future stays, different circumstance. We hope for a speedy recovery to your son. Once again we appreciate your kind words. Sincerely, Andrea Reyes Assistant Manager

"needed a break"

5
26/03/2016

After driving 400 miles it was time for a rest! The Best western had the accomodations that we needed. It was a very nice place. It was quiet, and everything was close at hand. The pool and Jacuzzi was great! The kids had a great time.

38135, Front Office Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you so much for taking the time to review us. We are so glad we were able to accommodate you and your family. We hope to see you back here for any future trips to our area.. Sincerely, Andrea Reyes Assistant Manager 503-537-3000

"Clean and Cozy Comfort in Newberg OR"

4
19/03/2016

What a nice little oasis in Newberg for me and my dog. We were attending a k9 performance event and needed a place to lay our head. This place was perfect and made the weekend extra special for Winston and I. He liked the grassy area out back and our comfy room.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Jennifer, Thank you for letting us know how we are doing at the property. We are glad Winston and you enjoyed stay at the Newberg inn property. Looking forward to see you again during your next visit. Sincerely, Shalini Patel

"Typical Best Western Quality"

4
16/03/2016

I travel a lot and am typically happy with Best Western and very happy with Best Western Plus properties. This was no exception. Breakfast was better than usual with a few more options and more fresh fruit. There were no surprises and no disturbances.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for staying with us and enjoying our breakfast options. We highly appreciate your business. Glad to hear your stay was as per your satisfaction. Looking forward to have you at the property in near future. Thank you, Sincerely Shalini Patel General Manager

"Comfortable & Welcoming"

5
09/03/2016

Everyone we communicated with during our stay was kind and welcoming. Our room was comfortable and surprising quiet, considering the traffic on the main street. Food and shopping are conveniently near the hotel.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Melissa Thank you for taking out time to let us know how we are doing at the property. Your business is highly appreciated and looking forward for your return. Have a great day! Sincerely Shalini Patel General Manager

"Criminal Activity by employee"

4
02/03/2016

Watch your credit cards at this location. There should never be a reason for an employee to steal credit card information while a guest is staying at the facility. It happens, but maybe the company should vet their employees a little better.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Dear Mario Cobian, On behalf of our entire team, I would like to apologize for not exceeding your expectations. None of the employee has access to your credit card numbers during or after check-in at Best Western Hotels & Resorts. Sorry that your credit card was used somewhere without your knowledge. However at our company we charged you for 2 rooms * 3nights for your company stay - card provided at check in was swiped in the system. NO ONE HAS access to your card numbers. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope you are able to resolve your credit card issue. Sincerely, Shalini Patel General Manager BEST WESTERN Newberg Inn

"Very affordable and good value"

5
23/02/2016

Very clean well maintained facility. Rooms perhaps a little spartan but comfortable and quiet. The location is on the southern side of Newberg and was perfect launching spot for touring wine country. The breakfast was very nice with a good assortment of food items for all types of palates.

"Clean, comfortable and spacious"

5
14/02/2016

Very spacious king room with small sitting area, fridge and microwave. Clean and comfortable. I could have used a couple extra bath towels in the room. Indoor pool, jacuzzi spa and sauna. Breakfast was nice with eggs and biscuits and gravy...and all the other continental items you are used to seeing. Friendly staff.

"Everything close by no need to leave town"

4
05/02/2016

Great place to stay just one thing, that if you need TV don't be surprise if it doesn't work. Everything else is great as well as area. All I needed was great internet and that did work great. I hope next trip to town TV works better and will than I will give a perfect review.

"Not up to Best Western motel standards"

2
23/01/2016

I have stayed in several Best Western motels all over the country. This one is the worst one by far. I have stayed here 3 times and I complained to the management each time and nothing was ever done to remedy the problems. My son works at George Fox University and so having a dependable place to stay is important so that I can visit my grandchildren. The first time I was there, they were doing some remodeling and breakfast room and halls were full of construction debris and blockages that were dirty and unsafe. The second time, I stayed, the smell of flea bomb was stifling in the halls and lobby. I complained about the dreary windowless, dark breakfast room and the very poor selections every visit. The last time I was there, the noise from other guests and barking dogs made sleeping very hard. I wrote and talked to management about my complaints each time, but when I returned, the problems were never fixed. Bad management.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Last year we were renovating our lobby and breakfast room which is completed now and we receive lots of complements for the same .Sorry your stay was during our renovation time and it caused you some inconvenience. Would like to apologize for barking dog next door. Usually our staff is good at handling things and if would have been informed during stay they would have acted on it right away. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Shalini Patel General Manager BEST WESTERN Newberg Inn

"Just what you'd expect"

4
15/01/2016

Comfortable bed. My wife and I both had a good nights sleep. Only complaint was the breakfast. No room to sit down and too hot in the room. The clerk was very helpful in selecting a restaurant to eat at.

"A decent place to sleep"

2
02/01/2016

Fire alarms went off twice during the night and the bathroom cleanliness was lacking (hair on the counters and shower). Beds were comfortable, pillows too small. Given that there aren't a lot of options in Newberg, overall a decent place to sleep that could be a little better.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Deborah Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Sorry the alarm system went off in AM due to overflow from guest room bath tub to heat sensor. Being holiday, it took us little bit longer to get technician so the problem could be fixed. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Shalini Patel

"BW Newberg"

5
25/12/2015

Best Western in Newborn has been our "go-to" hotel for many years, when visiting family. Since it opened, it has set the bar in this locale for hotels. Once again, this location has met our expectations.

"Very Friendly and Accommodating Staff and Beautiful Hotel"

5
23/12/2015

I've come here several times to stay while visiting my daughter in college. I have Always had wonderful service! The hotel has been newly redecorated, newly painted and new furnishings. I Highly Recommend this particular Best Western (and most I've been to for that matter)

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Donna We are glad that you liked our NEW redecorated N furnishings at the property. Thank you for recommending us so highly. Looking forward to see you during your next stay Sincerely Shalini Patel

"Pleasantly Relaxing"

5
23/12/2015

Clean, relaxing rooms. Close to many places to eat and shop. Perfect for walks in the rain :0) I always look forward to staying here when visiting my daughter. She attends George Fox University, just graduated, and lives in Newberg. A perfect little town for visiting.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Jennie Thank you for letting us know how we are doing at the property and glad you like our small town Newberg just the way we do. Will see you soon during your visit. Thank you, Sincerely, Shalini Patel

"Overall Appearance"

3
22/12/2015

this is an older hotel where we have stayed in the past. This time the hotel was better kept and cleaner. Looks like it has been remodeled recently. last time, which was several years ago my wife had an asthma attack there because someone had been smoking in the room and they had used a spray to try and make things smell better. This trip it was like a different hotel. very clean and much better kept. We would use it again.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Dear Keith We appreciate your business and by telling us how we are doing at property helps us to move in forward direction. Thank you, for giving us chance and glad that you enjoyed and appreciated all the new development at the property. Sincerely, Shalini Patel

"pleaseanly suprised"

5
21/12/2015

This was our first time staying in an Oregon Best Western. we chose this hotel for its location to our visit. and the price was fair. Upon our arrival we were greeted by a friendly and helpful person. Our Room was quiet and amazing, comfortable king size bed. and great amenities. We will definetly stay here again.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Clayton for your stay at BEST WESTERN Newberg Inn. Hope you enjoyed our beautiful wine country. We highly appreciate your business and looking forward to see you during your next visit. Sincerely, Shalini Patel

"Exceeded Expectations"

5
19/12/2015

Just stayed for one night. Wine tasting in the area so came in late and left early. The room was clean and quiet. The bed was comfortable and the bathroom was clean and adequate in size. The breakfast area was clean, spacious and well attended. Very good selection of food items, and very friendly staff.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Philip for stay at BEST WESTERN Newberg Inn during your wine tasting trip. We highly appreciate your business and looking forward to see you during your next visit. Sincerely, Shalini Patel

"Incredibly Friendly Staff"

5
14/12/2015

The Newberg Inn is a great hotel in Newberg. The beds are comfortable, breakfast is decent, but the things that really stands out is the genuine friendliness of the staff. Everyone we encountered was so pleasant. It was a pleasure to stay here.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for staying with us and letting us know how we are doing at property. Highly appreciate your business. Thank you Once again and looking forward to see you soon, Sincerely, Shalini Patel

"Best Western Newberg Inn, Newberg, OREGON"

5
03/12/2015

great place to stay, clean quite, very helpful staff. stayed for visit with family, very close to restaurants and shopping. Thought the price was high but bed was comfortable, room was huge. Newberg is boyhood home and college town of Herbert Hoover former president of the USA.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi , Thank you for letting us know how we are doing at the property. We highly appreciate your feed back. Due to amenities and Deluxe breakfast which no one in the area offer our rates are little bit more against the service we offer. Hope you will consider to stay with us again. Thank you, Sincerely Shalini Patel

"Excellent in this price range!"

5
30/11/2015

I was pleasantly surprised by this moderate hotel. It's an older property that is not at all fancy but has been nicely updated. Our generously sized room toward the back of the motel was exceptionally clean and very quiet, with no noise from the main street in front. The bed was firmer than I prefer, but not uncomfortably so. Breakfast had more choices than is typical for this type of motel. The front desk staff was cheerful and and helpful. I'd stay here again.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hello Thank you for taking out time and letting us know how we are doing at the property. Looking forward to see you again. Sincerely, Shalini Patel

"Great, affordable place to stay while visiting Willamette Valley wineries!!"

4
17/11/2015

We were upgraded to a three bed, suite. Unfortunately it was right by the highway. A lot of road noise. It didn't wake us up, but it was definitely noticeable when you woke up. It really never stopped. Other than that, the room was great! The hotel was Great!! Nice breakfast and free (good) coffee in the breakfast room. Very friendly staff.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi LeAnn Sorry you were put in family room right on highway. Next time we will make sure that you are away from highway. I apologize for the inconvenience. I am glad you enjoyed rest of the stay with us. Hope to see you again soon. Thank you, Sincerely, Shalini Patel General Manager

"Surprise Stay"

4
11/11/2015

Clean, nice amenities, EXCELLENT ACCOMMODATING staff! This hotel has all the amenities that one expects from a Best Western Hotel. It has an indoor pool, which I didn't use. The breakfast room is lovely, but I didn't notice a hot breakfast of eggs, etc. that other BW Hotels have, but then I didn't stay on a weekend day when many BWs have an expanded breakfast.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Marcia Thank you for the business . I am glad you enjoyed your stay at our property. However, sorry that you missed out eggs in breakfast room. We do serve omelets(in warmer) and boiled eggs(in glass refrigerator) every day for breakfast. We also serve either breakfast sandwich or burritos (both has eggs) too. Sorry you missed that out. We have full time breakfast attendant in the breakfast room so anytime you are coming back please feel free to ask and they will be happy to help out. Sincerely, Shalini Patel General Manager

"Would not stay here again - so obvious they cut corners at your expense"

3
09/11/2015

I stayed here a few days ago and was dismayed I had booked another Patel owned hotel. I travel a lot and my experience with Patel family owned hotels is that they are really bad about making sure things work (the ice machine on the first floor was broken) and the things aren't broken are of very poor quality (hard beds and TVs with very minimal channels). Thin blankets and no extras in the room (I froze the first night). The staff is very nice and the breakfast better than average, although it ends pretty early at 9:30 am, but that is all the good I can say about this place. When I went to leave the hotel after dark, there was no lighting on in the parking lot and it was very very dark (you needed a flashlight). Perhaps they hadn't changed their timers due to the time change, but that is an unsafe situation and reflects a lack of care and quality overall. I won't be staying here again.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Sorry your stay was not comfortable at BEST WESTERN Newberg Inn. We are ongoing lots of changes in our property since last 3 years. Got all the mattress replaced with pillow top mattress and there has been NO open ticket for ice machine as our Ice machine on both the floor are functional. We do apologize for less selection on channels but we are making our move towards TV Selection as just got refurnishing our lobby, breakfast room and hallway with all new furnitures, fixtures and carpet and wall covering. I am glad you enjoyed the breakfast and hoping that you give us another chance. Thank you,

"family trip"

5
05/11/2015

excellent like new carpet, we had a very good enjoyable day and night there we to used the wi fi was slow but it work , they help us with any problem we had in getting started .The beds where great and restroom and bath facility where excellent.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Ramiro for staying at Best Western Newberg Inn. We appreciate your business and looking forward for your next visit. Sincerely, Shalini Patel General Manager

"Not happy"

1
30/10/2015

The hotel was difficult to find. The furniture in the room was old, the mattresses were very uncomfortable and the carpet was stained. Overall cleanliness was questionable. We checked in late and was not informed that a free breakfast was offered. They stopped serving at 9:00 and we missed out. When told that we were not informed there was no response. The help at the front desk in both instances acted like they could care less that we were there.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Gary, Sorry to hear that your stay was not comfortable at Newberg Inn. Our breakfast time is 6am - 9.30 pm - 7 days a week. Sorry that you were under the impression we close at 9am. Hope you will consider to stay with us again and give us another chance to provide you with superior customer care. We apologize once again. Sincerely, Shalini Patel General Manager

"Good value"

4
25/10/2015

We had a great stay. It was the second time I have stayed here - the first time, I wasn't too impressed with the cleanliness, but this time things were very clean. We got a discount for visiting our daughter at George Fox University. We will stay here again.

"Adequate"

3
21/10/2015

Clean rooms and friendly people. We were dissatisfied by the highway noise in our room, which was toward the front of the hotel building. We had asked to be away from the road but they were unable to accommodate that request. Breakfast is okay.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Sorry Doug, could not honor your request to move you on the other side of building as the hotel was busy. Hope you will consider to stay with us again during your next visit and give us chance to provide you with superior customer service. Thank you for the business. Sincerely, Shalini Patel

"Great stay"

5
18/10/2015

The Staff at Newberg Best Western was amazing and so considerate on my first visit to the location. I wanted to let others know of their skill and compassion. The day I called, I had great info and While going their for a Doctors procedure they were kind and compassionate and preassigned a room I asked for. Staff greeted me in the hallways. And the desk and GM Shalini were Outstanding! Thank You to everyone who was so supportive and friendly! - Andy

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Andy Highly appreciate your business. Shalini Patel General Manager

"Great service and nice hotel"

5
18/10/2015

Really recommend this hotel. It's in a great location just outside Dundee Hills wine country and within walking distance of some good restaurants. It has a nice big indoor pool and sauna, it's pet friendly and has a nice big clean area in the back of the property for your pet and also had a good breakfast with lots of choices including eggs and breakfast burritos. The entire staff was terrific and went out of their way to be polite and helpful. Much appreciated when you're traveling.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you , Highly appreciate your business. Sincerely Shalini Patel

"Best Western"

5
14/10/2015

Friendly staff, clean comfortable rooms and a breakfast buffet like no other Best Western! If you enjoy a variety of morning foods this is the place to eat. Breakfast room staff was very efficient and friendly.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi there, On behalf of Best Western Newberg Inn , I would like to extend my thanks to you for taking out time and letting us know how we are doing at the property. I am glad you enjoyed our breakfast buffet and service of the hotel. Thank you once again and looking forward to see you again. Sincerely Shalini Patel

"Clean, Friendly Service, Convenient Location"

4
12/10/2015

The building is older but maintained well. Simple and clean. We had a room with 2 queen beds, which is a good size even for sharing with 3 adults. All the staff are very friendly and helpful! Convenient location to the good restaurants in downtown Newberg/Dundee and the wineries. Access to the hotel is a bit difficult if making a left turn during heavy traffic since it is on a major road.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for staying with us and taking out time to tell us how we are doing at the property. Sincerely Shalini Patel General Manager

"visiting the Willamette Valley"

3
10/10/2015

Good value for the price. Be aware; no elevator if you are on the second floor. Very clean and inviting. Quiet and close to the wine country. We would stay again. Access to the hotel is easy and rooms are large.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hello Greg, I apologize for any inconvenience caused due to no elevator at the property . I am glad that it was perfect location for you to visit wineries and you enjoyed our guest rooms and its access. Hope to see you again during your next visit to willamette valley. Sincerely Shalini Patel

"Easy"

5
05/10/2015

The Best Western Newberg Inn in Newberg, OR was just as advertised. Good location, good breakfast. We certainly appreciated the helpful staff. It was comfortable and convenient for us to visit family.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Hi Diana Thank you for wonderful words about your stay at BEST WESTERN Newberg Inn. We appreciate your business. Looking forward to see you again during your next visit. Sincerely Shalini Patel

"excellent stay"

5
02/10/2015

Staff was friendly and helpful, room well furnished and ample space, facilities very clean, and the breakfast was very good.In Oregon and this pretty part of the world to visit daughter and grandchildren. We'll be back!

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Charles Looking forward to see you again during your next visit to Newberg, oregon Sincerely Shalini Patel

"A nice middle grade hotel stay"

4
30/09/2015

We stayed for 5 nights, used the pool and hot tub, and breakfast facilities. Service was good and unobtrusive. Room was in good condition with all facilities working. Our room had a suite type layout with a partially divided living area and bed area. Shower water was warm regardless of the the time of morning. Breakfast was non-restaurant standard but that was what we expected. All in all it was a good place to base from to see Willamette valley wineries.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for staying with us at BEST WESTERN Newberg INN. We highly appreciate your business and taking out time to let us know how the stay. sincerely shalini patel

"Central Location"

4
29/09/2015

The property was a nice Best Western centrally located in the Dundee Hills wine country. Although our room was right above the lobby and near the street it was quiet and pleasant. The gentleman that checked us in, Jacob, was very nice and helpful. There was some remodeling going on so the breakfast area was a little crowded but otherwise a decent place to stay when all the B & B's in wine country are full.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you Rebekah for letting us know how we are doing at the property. We have completed our renovation of lobby and breakfast room. During your next trip please do stay with us to experience new ambience of the hotel. Sincerely, Shalini Patel

"Great hotel in Newberg Oregon"

5
29/09/2015

This hotel is a super value for a great quality place to stay. The staff are authentically nice, helpful and professional; the rooms and other spaces are immaculate; the bed is the best to sleep on (I need one for home!), and the internet connection is fast and free. There are several Oregon wineries nearby, as well as terrific horse countryside. I stay there at least a couple of times/year when I travel through for annual meetings nearby.

38135, General Manager at BEST WESTERN Newberg Inn, responded to this review
Thank you for taking out time and letting us know how we are doing at BEST WESTERN Newberg Inn, Newberg, Oregon. We highly appreciate your business. Sincerely Shalini Patel General Manager