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Best Western Plus Hotel Genova, Torino

4.5/5  - basé sur 1433 notations.
Via Sacchi 14/B, 10128, Torino, Italy - See map
Best Western Plus Hotel Genova - Exterior The Best Western Plus Hotel Genova is ideally located in the center of Torino. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Plus Hotel Genova, a nineteenth-century building located in Turin city center next to Via Roma and piazza Carlo Felice, has 83 rooms furnished with all the modern comforts. The hotel, completely renovated, offers a nice atmosphere. It is ideally located walking distance from the historical city center. Only five minutes away from the famous "Portici," built by Vittorio Emanuele, where you can find typical coffee shops, restaurants and good shopping. Every room has different furniture and the hotel has three different meeting rooms for up to 60 people, with a coffee break service. Not to be missed the Wellness center with a spa and a gym. Enjoy your stay.

Best Western Plus

Hotel Genova

LABEL_ITINERAIRE

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Sauna
    Sauna
  • Massage services
    Massage services
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1433 guest reviews
NOTE ISSUED
Excellent
679
Very Good
602
Average
120
Poor
21
Terrible
11
REFER TO NOTICE
Business Business
372
Couples Couples
485
Family Family
248
Friends getaway Friends getaway
145
Solo travel Solo travel
94
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Worth another visit"

4
30/10/2018

I was at the hotel between the 23-26 October 2018. Reception staff very welcoming and helpful. Cleanliness very good. Breakfast not always when items finish are replace immediately. Location Very Good as well. Worth another visit and I would recommend it to friends

"Great Hotel!"

5
22/10/2018

Even when the air conditioning is not working in the entire hotel, it was not necessary. Temperature outside drops to some 55°F at nights, so inside feels from 68 to 72°F. Good breakfast. 24 hr front desk with someone available (something not available at all hotels in Turin). Just in front of Porta Nova Train station. Remember the European tradition: You will NOT find a place open to eat from 3pm to 6pm.

"Lovely hotel, great location."

4
18/10/2018

Lovely big room, large shower in bathroom, beautiful decor. We loved the little balcony over the busy street below; the double glazing meant we were not disturbed by street noises when we wanted to sleep. The breakfast was fresh and delicious; all the staff we encountered were friendly and helpful. The only little issue was the squeaky floorboards between floors which I guess they can't do much about. We were woken by the upstairs neighbours getting up earlier than us. Still, would definitely recommend, and stay there again.

"A great experience"

5
13/10/2018

I really recommend this hotel. Its location is perfect: it's exactly on the other side of Porta Nuova Train Station, in the very center of the town, well connected by tram, bus and the many taxis around. Everything is just a few minutes walk from there. The breakfast is gorgeous, exactly as I would expect from a 4 stars hotel: a lot of variety and choices, fresh and tasty food. Rooms are really nice and beds are very comfortable. Enjoy the big shower! All the receptionists are champions in kindness and availability and that's really worthy. A valuable experience.

"Older but good."

4
07/10/2018

Older 4 stars hotel in the city centrum. Main train station in front of the hotel. Room is smaller with very high roof. Bathroom is small with toilets very probably not made for standard european people. Very dificult to sit on it:(

"Very lovely stay"

5
17/08/2018

Fabulous room- gorgeous canopy bed with stunning feature window. Beautiful bathroom with nice toiletries. Lovely breakfast with amazing hazelnuts and Nutella! What's not to love?! Great location - a few minutes walk to some amazing architecture. I would not hesitate in staying here again- for business or pleasure.

"Air Con Fail! Real Shame!"

2
05/08/2018

Well appointed and smart hotel opposite the railway station and very close to the main shopping and tourist areas. Very pleasant and nice staff. However the air con could not cope with the warm and humid Turin weather. Our first room was a furnace and the air con just increased the temperature. The hotel were very good and upgraded and moved us but once again despite the air con being on max it could not cope. A very hot and uncomfortable night ensued. So much so that we cut short our 3 day trip and checked out. I've lived in high temp and high humidity locations. Proper new air con makes all the difference. This was such a shame. Invest and you will get results and repeat business!!!!

"Fine hotel in Torino"

5
29/07/2018

Best Western Plus Hotel Genova — comfortable, quiet room; courteous, helpful staff (great restaurant, tourism, and transportation recommendations); easy access to Stazione Porto Nuovo. Highly recommended.

"Great Service, Great room , great breakfast"

5
16/06/2018

This was a turn around trip for a funeral, Best Western made the experience very nice & comforting. If I'm in the Richmond area again, this will be my choice. Really great price for one night. Very happy with service.

"Best Western. Wait, what?! It's awesome."

5
27/05/2018

I know what you might be thinking. If you are from the US, the BW brand is not known for luxury, service or well appointed hotels. I just returned from my stay at the Best Western Plus Hotel Genova and it was a wonderful experience. The service and staff were extremely helpful as they assisted in the execution of our major business meeting. Feedback from all of my twenty guests was positive. The rooms were very modern with thoughtful touches such as prime toiletries, coffee/tea service, mineral water, refrigerator, sofa, desk, and a large modern bathroom. I absolutely appreciated that they have Sky HD service which allows you to watch TV in many languages. I absolutely loved the beds and pillows-memory foam for both that you just sink into after a long day. There are many great property features as well including a beautiful hammam spa, fitness center and spa services available. The breakfast was so well put together with a variety of meats, fruits, cheeses and grains on offer, even pancakes. The lobby and breakfast staff were also available to prepare coffee drinks on request. The only cons, if I had to name some, were the lack of air con- which I personally don't mind as the hotel has options to open windows and doors for “open air living”. This is standard in Europe so no big deal. With windows and doors open, it can get noisy on those Italian streets.

"Smoky Smoky Smoky"

1
04/03/2018

They say the rooms are smoke free, but there are so many smoking areas in the hotel that the whole place just reeks of stale smoke. The gym is non-existent I'm sure and the hot tub area so small, it really cant be visited if there are already a couple of people in there. There is nowhere to place anything in the bathroom. The parking is a couple of streets down and expensive. Most of the hotel needs an update. Proximity to street makes for a noisy night. The breakfast was the only nice thing.

HGSPA, Direttore at Best Western Plus Hotel Genova, responded to this review
Good morning. We find his comment hard and not corresponding to reality. Most of the hotel's rooms are non-smoking and the public areas are non-smoking. The Gym is an absolutely existent environment, as shown in the pictures of our brochures and on our website. The SPA is a small wedding favor, as described on our website. The hotel has a free but not bookable parking area. As reported, a paid garage is available. Most of the hotel has recently been renovated and improvement works are constant. On the occasion of a future stay we suggest you to communicate with the Reception for any problem and in any case to want to document in advance of the chosen hotel. Greetings.

"The service make the difference"

5
18/02/2018

Nice hotel in a central area nearby the train station: so a perfect location cause all the center is at walking distance. The hotel is simple but quite nice. The staff is fantastic really helpful and so kind. The price is very honest.

"Last minute booking to visit Turn"

4
11/01/2018

Staying at Sauze and weather poor so decided to visit Turin and stay one night. Booked direct with hotel, dealt with Leonardo on reception v helpful both on phone and during visit. Booked a Queen room reasonable size room , clean , lovely crisp sheets , large bathroom lovely shower. Chose hotel for leisure facilities , main thing to note is it is closed all day Mondays and there is a charge of £18 pp per visit, Breakfast good breakfast continental and cooked , a small buffet but adequate choice, Room temperature good and could be controlled Building work being undertaken so some banging shouting and drilling from 7,45 Great location just opposite railway station walking distance to centre Reception both friendly , welcoming and helpful

"The best location on the city. Delicious breakfest and very nice staff in the reception."

5
07/01/2018

The location is just beside the train station. You can reach the most part of the touristic attraction in the city by walk. The reception team is amazing. The breakfest is fantastic. I would like to return in the future.

"Warm welcome"

5
17/12/2017

Had a really nice weekend in the hôtel bw Genova. Hotel staff were very friendly, spoke english and gave good tips to visit town. The suite was well appointed, clean and spacious. Breakfast excellent value and tasty. Would recommend and go back again.

"Torino - The Place to Stay - Business / Pleasure"

5
20/11/2017

The Hotel Genova has been my preferred choice for many years. Lately, the renovations have enhanced the experience. All the staff are commended for their great service on my last and previous stays. Tim O

"Jagdish Katara"

3
07/10/2017

The hotel is very well located in the centre opposite porta nova station. The staff is good and friendly. Breakfast is ok. Rooms are very small and not luxurious. Hotel is a good place to stay if you need to just spend the night there. However hotel is clean and tidy. The hotel is a little expensive which is justified due to the excellent location.

"Very Reliable, slightly characterless, business hotel in central location"

4
04/10/2017

A good antidote to all those small aging hotels carved out of big old buildings whose shaky lifts ( if they have them) dusty terrazzo floors and too high ceilings are the price you pay for a central old-town location. This has the same good location, away from sketchier areas by the water, and the rooms are reliably modern, recently decorated in generic contemporary taupe, bathrooms as you'd hope for, all in all a straightforward business worthy of any modern city without any particular character or 'charm' but a good barometer by which many other local hotels fall short. Not a destination hotel in any way, basic amenities, slightly soulless 'cafe' on ground floor and not a place to hang out but the bar / restaurant on its doorstep has a good scene early in the evening. Staff helpful.

"Excellent location, nice staff, great bathroom. Wifi didn´t work."

4
25/09/2017

Hotel is very nice. We had bi, clean bathroom with small balcony. The breakfast was OK. Unfortunately the empty minibar (just water). The hotel is opposite the train station, 20 minutes to the airport by taxi.

"Relaxing and cheerful experience"

5
30/08/2017

Me and my girlfriend stayed at this hotel for 2 nights, we booked using a Smartbox voucher. they gave us a beautiful mansard room with a splendid Jacuzzi hot tub ensuite. nontheless we had a fre access to the SPA. The Spa experience was amazing, very relaxing. From the chromotherapic emotional shower to the hydromassage pool, everithing was sensational. The room was clean and and silence, we also had a perfecty working tv with all sky tv channels included. Great location, next to the beatuiful central station of Porta Nuova. I would undoubtly recommend this hotel to everybody.

"Clean and friendly"

4
25/08/2017

Beautiful rooms, high ceilings which were nicely decorated. The spa was gorgeous, although have to pay €18 extra to use, should be included in the price of the stay. Great location, central to all major sites. The staff were lovely and helpful, nothing was too much trouble!! Breakfast okay, not much variety. Would stay again!!!!

"Great location, comfortable and welcoming!"

5
20/08/2017

This hotel is right opposite the main station Porta Nuova and there are bus and tram stops right outside as well as the metro at Porta Nuova so you are well connected for getting around on public transport. The historical old town with most attractions are about a 15-20 minute walk. The Sadem airport bus picks up and drops off just around the corner from the hotel which is very convenient. The hotel was very comfortable and the décor was modern and stylish. Very clean everywhere. The staff were very professional, helpful and friendly. There's a good gym which is free as well as a lovely spa which you do have to pay for but it was worth it. The rooms are well equipped with air conditioning, good Wi-Fi connection, fridge and tea and coffee making facilities, safe, TV and a good sized bed which was very comfortable. There was no noise at all at night. Breakfast was a good, wide choice of everything, including pancakes, and cakes. You won't leave the hotel hungry when you set out in the morning for a day in Turin. I'd recommend this hotel and would definitely stay again if I go back to Turin.

"Perfect location"

5
17/07/2017

Perfect location directly outside Torino Porta Nova and next to the Sadem bus stop for the airport. I booked my room literally 20 minutes before arriving into the train station. The concierge desk was very helpful and friendly. I was in a single ensuite. The room was very spacious with international sky tv (although never having used this type of sky, it did take a little while to find out that you could get the movies in both the local and original language). Bed and pillows were comfortable and had lovely views out on the private balcony. Really ideal location, within a short walk of everything you could need including restaurants, pharmacy, bars etc Although it was only for 1 night, I will be looking to stay here again

"Good location, reasonable prices, modern rooms"

4
21/06/2017

We have a newly remodeled room in this lovely hotel. An enormous king bed AND a huge jacuzzi in a raised area just behind!! That was a surprise! The new bathroom is gorgeous with modern Italian style fixtures and a doorless shower. Only down side here is not quite enough flat space for toiletries for two people. But a very good shower. We wish the A/C would get colder at night, as we don't sleep so well at warmer temperatures. But on the plus side, our room includes free wi-fi and a huge spread for breakfast. I'm looking forward to trying more things on the breakfast buffet in the next couple days!

"great hotel in a central location"

5
17/06/2017

An excellent hotel just opposite the central train station (Porta Nuova). The room was very good and quiet, breakfast was fresh and tasty and staff was helpful. Near by bistro is a great place for a light lunch/dinner.

"Business trip in TORINO"

4
17/05/2017

Nice hotel quite cheap and well located Close to railway statio (Porta Nuova) and centre of the city. Breakfast is nice Room are clean well furnished and not noisy. Enjoy your stay there as you will feel good

"Very Good Choice for Business Stay"

4
14/05/2017

It was a business stay for two nights. The location of the hotel is excellent. There are several nice restaurants in close vicinity. The lobby and the bar area are cozy. However the room was very small which was not a problem for a business stay. It appears from the other reviews that there may be larger rooms. It is advisable to inquire about the size of the room during reservation. Yet the room was very clean and had everything I needed.Although the breakfast is very good, the coffee served at the breakfast was not fresh. Overall I would recommend this nice hotel.

"Great location. Great service, but rooms a bit small."

4
18/03/2017

The hotel is very conveniently located in downtown Turin, within walking distance of the train station. Though the hotel facility was probably built a while ago, the interior is modern and the rooms were updated. Unfortunately like most other older hotels in downtown location, the rooms are very small. The hotel offers a few free parking spots for hotel guests just around the corner, but it's first come, first served. The free breakfast at the hotel is typical European. It's included, at least it was for my room rate. There are some good Italian restaurants within walking distance for dinner or lunch. Hotel has good, free Wi-Fi. If you want the location, but good with a small room and bathroom, then I do recommend this hotel.

"Excellent position."

4
30/01/2017

The Best Western Genova is a stone's throw from the main railway station (Porta Nuova) and right in the centre of the city - all the main parts are within easy walking distance. The breakfast is inexpensive, good and varied, everybody has it. Our room and bed were comfortable and the bathroom very good, especially the shower. The lounge is small and rather exposed to comings and goings, and the staff are helpful. The sauna however is only accessible as part of an €18 a day massage package and would have been really welcome if it was in its own when we stayed during a period of hard, dry cold. There is no English language TV channel at all: why do hotels never provide e.g. Sky News or Euro News? Would go again, but not in winter.

"Very nice hotel close to train station"

5
26/01/2017

The position is very good, just next to the train station so it's very easy to find and as a starting point to visit Turin. My room was nice and full of comfort (I loved the tea and coffee in the room to be used during the day). Breakfast was a buffet full of very good food, sweet and savory with fruit and things for celiacs and lactose-intolerant people. The stuff was very nice to us. I suggest you pay a visit, if you are planning a stay in the city!

"Beautiful Hotel. Wonderful Staff"

5
19/12/2016

So pleased with this hotel. Just few steps away from Sadem's airport bus Porta Nuova stop, and short stroll away from the old Turin. The staff excelled in the service. Exceptionally helpful & friendly Felt so warmly welcomed without the pretentiousness. They also went above and beyond with our requests. Will definitely recommend!

"Centrally Located, Superb Service"

5
03/11/2016

So happy we found this hotel. Just few steps away from Sadem's airport bus Porta Nuova stop, and short stroll away from the old Turin. The staff excelled in the service. Felt so warmly welcomed without the pretentiousness. They also went above and beyond with our requests. Will definitely recommend!

"Very attractif in central Turin"

4
09/10/2016

Entering this hotel gives you a luxury feeling, confirmed in the cosy rooms. The staff is very helpful for restaurant reservation, calling a taxi, etc. The hotel is on walking distance of the many museums and shopping area. The breakfast is very diverse and on international standard. It is a pitty there is no restaurant but restaurants are nearby.

"Lovely Ornate Hotel"

5
11/09/2016

We stayed one night travelling through Turin by rail so the hotel was very convenient. Friendly check in, clean comfortable room, huge shower room and a beautiful breakfast, we could not ask for more. Bright colours, ornate furnishings, very Italian! It was hot so waited until late afternoon to stroll down to the old city centre and we were absolutely surprised at the grand ornate palaces and churches, absolutely beautiful. We would definitely stay at this hotel again. Taxis right in front to take us to Puerto Susa railway station next morning.

"Great city great hotel "

5
25/08/2016

Everything you need in a hotel. Good location, rooms and staff. Breakfast is good and great cappuccinos. Lovely spacious rooms. Ideal for families. A great city to explore with kids especially along the park and canals.

"Nice Hotel"

4
21/08/2016

We stayed at this hotel for four nights, a group of eight friends in three rooms. The hotel is beautiful, right in downtown, but has no parking space. Actually it has five spaces reserved at the side of the street, but we weren't able to park there because is first come first serve. There is a garage a few blocks away for $25 per day. Breakfast was included and was buffet style, excellent. The staff is courteous, but not very good with information about local restaurants. Overall a good experience, I would stay there again.

"Small shower"

4
22/07/2016

Stayed here for 2 days while on company business and had a room on the 3rd floor. No problems with noise, air conditioning worked well and kept room at comfortable temperature. Only 1 small niggle, bedroom was quite small and shower cubicle tiny, however accommodation in general was very good and staff extremely helpful and friendly. Centrally located so in good position and will probably stay there again in September when I return.

"2 minutes from Porta Nuova, hotel for winter."

3
15/07/2016

This hotel is very well located 3 minutes from the Porta Nuova train station in Turin. It's within walking distance from the pedestrian area and Egyptian museum and the river Po. I stayed here in July 2016 Room 016 on the ground level. The noise level was low, the a/c doesn't work well - it was very hot in the room and I wasn't well. Wifi didn't work. The next morning the staff told me there was another one that worked <- I never tried it. There was a PC and printer in the break room to use to access the web and print tickets etc. I think I would stay here in winter but not in summer.

"Don't stay if you want to actually sleep"

2
06/07/2016

Nice enough hotel, but my room looked into a side street that had people loading a truck both mornings at 5am. It was generally noisy all night - lifts and people - seems like there's no sound insulation. I've stayed in many hotels and travel a lot - but this was one of worst to actually get some decent sleep in! If you're a heavy sleep you'd be fine and hotel is ok. But lack of any chilled water in rooms was surprising and disappointing.

"A room for the winter"

3
04/07/2016

The first room we got was in the attic on the 5th floor, as hot as an oven and no view from a small window. We asked for a change and went to the 3rd floor. Nice room with heavy curtains and quite big bathroom. It was clean; wi-fi worked very well. 1) There was a safe in the room with a big key that you had to carry around with you! Also, you had to leave the room key ( a metal key ) every time you left and get it back when you arrived at the hotel. I don´t think this is normal in the year 2016! 2) Breakfast is varied, quality is ok but please, do not mix fresh fruit with canned fruit in the fruit salad! It is awful! 3) The hotel has the policy to keep IDs or passports and " return them later ". The manager of the hotel should know that just authorities are allowed to do that, never a hotel. And you know, I don´t like to find a receptionist that gets offended when I say I prefer to have my ID back... 4) A room for the winter as my title says because even though there is an A/C thing in the room, it just makes noise and doesn´t cool at all. So I guess the room may be more comfortable in winter!

"Amazing location just across from the train"

4
29/06/2016

Most places where you find a hotel just across from the train station? Not so good. Here, it's not the greatest, and at the moment, they are actually working on the courtyard, so it's not as good as it could be. But once inside the welcoming interior, it's not bad at all - though those who are used to cranking up the AC will find that during the warmer months you may have to open the windows instead, which increases the noise, it's a very central location and the staff is incredible friendly.

"Central hotel"

4
25/06/2016

It is one of the best hotel in Turin. . I tried lots of hotels in Turin but I prefer to stay here for every visit. Especialy for Turkish people bteakfast is very well. Because Italian behavier is only coffe breakfast but in this otel you have a chance for chess and bread...

"good central location, friendly"

4
15/06/2016

We arrived 3 hours before our check-in time but they let us have the room immediately. Great bathroom, tea/coffee, everything worked well in the room. Breakfast was fine. Air-Con worked at night only.

"Lovely relaxing hotel"

4
25/05/2016

Stayed here in 2015 for a football match. The hotel is easy to find and in close proximity to bus and tram routes. Its a 10 min walk into the centre of Turin. The hotel reception was nice, clean and relaxing. The staff were friendly and informative. The rooms were nice, clean and modern. You got free wifi, tv, clothes space and a nice modern en-suite bathroom.

"Very well located, comfortable and clean"

4
18/05/2016

This hotel is very conveniently located just outside the main central station of Turin, Porta Nuova. Rooms are comfortable and clean and they offer an international breakfast with a good variety of food. Even if you are a only person, they usually accomodate you on a double room, but it can happens to have a single bed room. The hotel is not brand new, but it is highly reccommended to stay here, especially for business trips. If you have time there is also a fitness room and a wellness area in which you can relax. Access to the fitness room is free of charge.

"Really good, only a small thing ..."

4
17/05/2016

This hotel is conveniently situated at the border of the city center, also very close to a subway station and there is also a tram passing. From here one can make nice walks in the center and also towards the beautiful area around the river Po. Personnel is correct and friendly. Rooms are very clean, Wifi is working well. Breakfast is really good, as a special service you can ask for a nice fresh coffee or cappucino. The only minor point is that you are expected to leave the room key at the front desk, where all keys are openly visible with the room number. So, a stranger can see your key and ask for it, ... . Nothing happened, but I did not like the idea.

"Pleasure trip"

1
17/05/2016

Went from a gorgeous room as shown in the photos. To one on 5th floor. The first room had ants in the bathroom and on the bed. Also the plug in the sink didn't work. So I was put in one on the 5th floor, much smaller and not so nice. To me it was as if they were punishing me. The first day I was ask for a key by the manager when entering the hotel to see if we were actually staying there. The only kind person in the hotel was Jennifer I the breakfast room .

"Great Location"

4
26/03/2016

We stayed here whilst visiting Turin for a few days and found the location very convenient next to the Porta Nuova train station. Sadem buses from the airport (very easy and cheap to get into town) stop round the corner, so walking here was easy. Porta Nuova is at one end of Via Roma so a great place to start the tour of the City Centre. The hotel was clean, staff were friendly and language wasn't a problem. The room has a safe (with an old-fashioned key) and tea/coffee making facilities. The rooms have character with high ceilings and long windows that have stained glass and shutters out onto verandas that look out over the street. The bathroom was cosy but functional with a good shower. Soap is provided via plastic dispensers though the basin one ran out and wasn't filled up whilst we were there (the shower was very close so this wasn't a big issue). The breakfast is included in the rate and is a self-service buffet. There was the usual array of tea/coffee (the waitress will make you a better cappuccino if you ask rather than the one from the machine), cereals, yogurt, fruit, toast, pastries, cheese, meats and some scrambled egg with small cocktail sausages and bacon (heated ham). It wouldn't win any awards but for us was perfectly adequate to start the day on. Overall a great basic hotel in a good location and I would happily stay there again.

"Great deviations "

3
22/03/2016

First Time downtown Torino, first time at this hotel. Was choice of colleagues. Great style and decoration, spacious rooms. Parking is a headache. Noise insulation towards other rooms and Street Noise no good. Door could not be locked. Anyway, good value for money.

"Nice hotel"

4
17/03/2016

The hotel is nice, it is well placed just at side of Porta Nuova train station, so it is easy to find good restaurants and places to visit within walking distance. The room is quite big and the breaksfast is very good.

"Stylish City Break"

5
17/02/2016

Hotel well placed at side of main railway station but easy walking distance to all of city centre sights and attractions. This is a small family run hotel - the staff are very friendly . Our family room for ourselves & 18yr old daughter was very large & stylish. It looked as though it had just been refurbished as all the furnishings appeared brand new . Turin itself was superb, more laid back than Milan, but all the better for it . The miles of arcades were great for avoiding the summer heat - the cinema museum at the Mole Antonelliana and the motor museum out nr the iconic Fiat factory are MUST sees. You can also still get access to test track rooftop at the old Fiat factory (now a hotel & shopping mall) - and this is for free - remember it is where they filmed The Italian Job. Loved everything about Turin and this hotel

"Nice hotel, good location"

4
10/02/2016

Having just been on a trip to the Masked Festival in Venice using eurostar and local trains, via Turin. We stayed at this hotel twice in a week. It is a friendly hotel, clean and adequately equipped. The first time we had a fairly small room on the third floor, but it had everything we needed for a nights stay. Breakfast was good and we were close to the station to continue our journey. On the way back we stayed again on the second floor but had a much better room, with good storage space, large bathroom and quieter location. Kettle and coffee sachets were provided but only one teabag was there, we had to ring for some milk, otherwise a good stay again.

"Charming hotel"

3
22/01/2016

Stayed one night in august last year. Little bit hard to find since we came by car. Newly refurbished and good quality. Room small, but for one night its ok. The reseption, halls, rooms and breakfastatea kind tight and walls seems to surround you since everything is so small. Breakfast not great, but good enought.

"Great location but avoid the fifth floor rooms"

4
16/01/2016

In most ways, this is a great hotel; fantastic location near the station, quiet, spotlessly clean, friendly staff, good breakfast. However, in one way it really let itself down; I stayed in a fifth floor room which had sloping ceilings and beams that intruded into the bedroom. That wasn't a major problem, what was was that a large wooden beam bisected the bath and made it difficult to have a shower without smashing your head into either a) the sloping ceiling or b) the colossal beam inches from your face when you were trying to shower.

"Great short stay in city centre"

4
14/12/2015

This is an excellent small hotel in the centre of Turin. Perfect for the station and to wander up via Roma to see the shops and the beautiful city centre. Hotel was clean, fixtures all seemed brand new, staff helpful and wifi fast. I would definitely recommend.

"Spa Staff Rude"

2
11/12/2015

We were having a girly spa day visit and the spa staff made us feel uncomfortable and unwelcome. When requesting another towel for our shower at the end of the experience, we overheard the staff member say to her colleague in Italian "give them the small towels." Also, at the end of the visit a staff member gestured vaguely staying at her desk for us to find the exit by walking through a door and along a strange corridor. This seemed to lead us out of a back door exit of the hotel. The spa is cute with fairy lights and relaxing, but we felt that if we asked for something it was of great effort to the staff. Also, the value for money is bad compared to the QC Terme Spa which is just a few steps down the street - for the same price this includes an apperitivo and you can stay all day. Also, there he staff are super friendly, can't do enough to help you and they have no problem providing you with an extra 'regular sized' towel!

"A fantastic family-run hotel"

5
04/12/2015

Hotel Genova is a very charming family-run hotel. It has everything one wants in a hotel: a very convenient location, great amenities, nice rooms and very friendly and competent staff. It's located right by one of the main stations--Porta Nuova. Yet, thanks to good double windows, it is not noisy at all even in rooms facing the station. The hotel has a nice gym and a wonderful spa. The owner's family is working side by side with the staff creating a very nice atmosphere. If you are going to Turin for pleasure, I highly recommend booking slightly bigger rooms.

"Excellent location"

4
03/12/2015

Right opposite Portal Nuova, and about 10-15 minutes from the historic centre of the city. Nice enough hotel, but disappointed the fitness centre doesn't open until 9am. Not great for business travellers that have meetings starting before then, and client dinners after work. Gluten free breakfast was exceptional! Lots of choices, just had to ask. I'd stay again for personal time, when I'm not constrained by fitness centre opening hours.

"Central "

5
02/12/2015

Located right next to the railway station, and just steps away from the airport transfer bus service, this is a great hotel for anyone using public transport. Spacious rooms and a wide choice at the buffet breakfast. The staff are helpful and the luggage service means you can enjoy your last day without having to lug your bags with you.

"Great location"

5
28/11/2015

Hotel was nice, clean and the location is hard to beat. The hotel itself is located in a historic building, but inside is modern and artsy. And rain shower was amazing. Excellent selection of breakfast items. I would definitely stay here again.

"Good hotel"

5
16/11/2015

The hotel is lovely. We were able to use the hotel's on-street parking, located just around the corner. The front desk staff was terrific and spoke perfect English. The location is slightly further out from the sights than another hotel I considered, but still was only 10-15 minutes from the Egyptian museum, campanile, etc. The breakfast was perfect, pastries, meats, fresh mozzarella, and plenty of drinks. Our room was very nice with a small balcony. I would definitely recommend this hotel!

"The Place to Stay in Torino"

5
16/11/2015

Gracious; professional staff. The Genova definitely adds to my enjoyment of my trips to Torino. Two "thumbs up". Thanks for your excellent care, during my stay. The location is also a plus; in the center of the city.

"Great place with old world charm"

4
11/11/2015

This hotel has done a nice job mixing the old with the new. Hotel decor reminds of what things used to be but the rooms are fairly up to date. Bed is comfortable. Shower is above average for Europe. I would definitely stay again.

"very good hotel"

4
29/10/2015

I stayed there two nights and enjoyed it. The location is perfect and the staff very helpfull. the breakfast excellent. The room was small but spotlessly clean. I would definitely recommend it for even longer stay

"Very nice hotel."

5
16/10/2015

beautiful rooms, great service in the hotel especially front desk and the bar area. Don't pay for the spa area- it's cold and usually the sauna/turkish bath isn't turned on otherwise the place is amazing.

"Perfect"

5
19/09/2015

Booked a single room by mistake, I was upgraded on the day of arrival for a small surplus but the new room was fantastic: king size bed and even a gas hob! The staff were very friendly (thumbs up to Leonardo) and there's parking outside the hotel (room for about 5 cars so can get full sometimes). Mind you, no need for a car, most places are in walking distance, and further out places can be reached via porta nuova train station next door. The breakfast is good, perhaps slightly understaffed but it's "help yourself" so this is not too much of a problem. The spa is great but closes early on Sundays - QC spa down the road is more recommended. Overall, no complaints, I would definitely come here again.

"Fantastic stay"

5
07/09/2015

Highly recommended. was a great find. Top marks for room, location, staff, breakfast. Slight minuses - A/C was inadequate (room was still hot).,Free wi-fi was not working in the evening , but was sorted in the morning.

"Excellent friendly hotel in a great location."

5
04/09/2015

We only stayed 1 night but I can't speak highly enough of this hotel and it's staff. The hotel is perfectly located right next to Porta Nuova station. After initially booking the wrong date the staff were very friendly and helpful in changing my booking without any problem or additional charge. We arrived very early for check in but the excellent Leonardo on the desk checked us in without a problem. The room was brilliant with a great shower and bed and plenty of room. Breakfast was a continental selection, quite small but everything we wanted. All the staff were extremely helpful, friendly and spoke perfect English. Will use again when in Turin.

"A wonderful discovery"

4
28/08/2015

I was looking for a hotel near to the historic heart of Turin and found the Genova during an internet search. In a great location, with comfortable rooms and very helpful staff it was ideal. My singe room was not large but had everything I needed. I would be very happy to recommend the Genova to friends and indeed to return again.

"Excellent Hotel !!"

5
28/08/2015

This was my first time visit in Turin and was on vacation with a large group. Must admit this hotel is very good. Staff is friendly and the atmosphere relaxing. My room was really cute and had all the required facilities, not to mention it was very clean. The breakfast they offer is varied and abundant. There is a good selection for all sorts of tastes, while they have a big luggage room which is locked; and being right in front of the reception desk, staff can keep an eye on your personal belongings. A pity our stay was only scheduled for one night!! I definitely recommend this hotel for all those who are looking for a central accommodation, with good facilities and a great service.