Best Western Crystal Palace Hotel,  Torino

4.0/5  - based on 645 guest reviews.
Via Nizza,11, 10125, Torino, Italy - See map
+39 011 6680273 +39 011 6599572

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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TripAdvisor Traveler Rating
based on 645 traveler reviews
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The Best Western Crystal Palace is located in a XIX century palace, very close to Porta Nuova railway and metro station and to the famous and fascinating Roma street. This hotel is the perfect solution for your business travels or for an interesting weekend in which you can discover the magnificence of the first capital city of Italy. The Best Western Crystal Palace Torino has 60 rooms, all finely furbished, with all the comforts you need to have a pleasant stay. You will also find a bar close to the reception and an amazing panoramic terrace on the top floor of the building, where you can taste our rich buffet breakfast.

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Room 1

Guest reviews


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based on 645 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
177
Verygood
 
323
Medium
 
103
Poor
 
30
Horrible
 
12
Business Business 167
Couples Couples 186
Family Family 149
Friends getaway Friends getaway 62
Solo travel Solo travel 71
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Crystal Palace Hotel,Torino
  • 4
    « Lovely hotel »

    We stayed for a long weekend. The room was huge with a lovely high ceiling. It had a balcony and a little roof garden. They could have put a little table and chairs in the garden and easily charged more! Unfortunate downfalls were that the hotel bar was really expensive and that in our room there was a water pipe that was really loud when other rooms flushed the toilet, but other than that it was lovely. The staff were great and so helpful. Would definitelt recommend staying here.

    5
    « Excellent family friendly hotel »

    The hotel is very close to the main train station and so it's very easy to get to (e.g. bus directly to/from the airport). The immediate neighbourhood isn't quite so nice, but walk one street across and you are in the nice parts of Turin. Our room (502) was fantastic - very comfortable, clean, large, free WiFi etc. The breakfast buffet was good. The hotel is very family friendly. They provide good quality cots and highchairs. We really enjoyed our stay. Highly recommended!

    5
    « Simply the best »

    Excellent location - just by the train station, very convenient for train travellers. Although the area is popular spot for African and Turkish immigrants - many street vendors and kebab eateries, it is not a dangerous place. The room was clean and quiet. Very warm. My boyfriend noted that the tv was the right size to watch it comfortably from the bed. Bathroom had all the necessities- heating, hair dryer, toiletries, tho I would have liked hair conditioner as well. Breakfast had a big choice of food - starting from 4 types of cornetti (Italian for croissants) to cheeses, scrambled eggs and bacon. Thanks to staff for all the help - we were aloud to leave our bags before check in time and had a taxi called to go to airport. Definitely would stay there again.

    3
    « Weird but fun »

    Very convenient for the station of Porto Nuovo. Close to the old center. of Torino. What this hotel lacks in cosyness it makes up in wackiness! Largest room ever with a huge mezzanine. Comfortable and nice staff. Decent all round.

    4
    « Comfortable and convenient »

    We stayed at the Hotel Crystal Palace, Turin for two nights, arriving by train from Lyon and before taking a train to Florence. The train came to Porta Susa in Turin and we took the Metro, three or four stops to Porta Nuova to get to the hotel. Our departure was from Porta Nuova making it sensible in staying close to the station. Our room was 511 which was of a good size, the bathroom had a Jacuzzi. There was some noise from the station, but not too bad. Oddly the breakfast room was on our floor, but perfect for us. There was a good choice of quality products, I learnt to have Cafe macchiato, an expesso with a dash of milk. The breakfast staff were superb, a credit to the hotel, the staff at the reception desk were also helpful at check out and kindly kept our bags for a few hours. The hotel is close to some of the main sights of the great city too.

    3
    « Nice hotel, location not too great but ok for a stop over »

    We stayed here for one night on the way home from Tuscany, and whilst the hotel was nice, the location was not the best. If you are staying here, remember to pre-book your hotel parking. We assumed that the hotel would have a parking, which it did but it was full and because we had not pre-booked parking, we could not park there. Parking was on the streets around it, the car was fine but not the same as being in a secure car park. The other off street parking had people showing you where the spaces were but they expected some money for the privilege..... We walked to the Huntsman pub for something to eat which was about 5 mins walk away. Breakfast is on the 5th floor, which we were told had a great view of the City but we could not find any such view, but breakfast was fine. Don't think I would stay here for longer than 1 night.

    4
    « Great location »

    The hotel is across the street from the railway station and walking distance from major downtown touristic attractions. The amenities are simple, if present at all (no pool, no gym). The bar atmosphere is terrible, but there are many bars close to the hotel. Breakfast has a lot of choices, but quality of bread, juices et cetera no perfect. Rooms are spacious and well equipped. People at reception very helpful.

    4
    « Don't miss Turin »

    Too brief a stay in what was a beautiful, and friendly city. Visiting the palaces in the evening was incredible- they really are astounding and the art work incredible. The hotel was comfortable and good value and all the staff we encountered were friendly and helpful.

    4
    « Clean Convenient and Affordable »

    Centrally located ( 2 blocks from Via Roma) this hotel is a gem. Granted he neighborhood is a bit sketchy right across from the puerta Nuova train staiton but it is SAFE!!!! Just colorful. You can get to anywhere inthe center of Turin in 10 to20 minutes. The front desk staff is courteous and helpful... I would stay there again! Grazie.

    4
    « Good stay »

    We stayed in a two-floor suite for 3 nights, which was a good experience overall. The check-in and check-out process could be streamlined somewhat, however. Our suite was very nicely fitted out, with a sitting area and dining table on the lower floor and the bedroom on the upper floor. It also had a balcony going onto an inner courtyard. The bathroom had a jacuzzi bath with a shower over it, which was prone to a little leakage. The room and bathroom were spotlessly clean. We slept well throughout our stay, although thankfully our windows opened onto a quiet courtyard, otherwise as the air-conditioning was not yet activated, it would have been too hot. Breakfast was pretty good and in line with our expectations for Italian hotels. Waffles and syrup were particularly good. The location is handy, right by Porta Nuova station, and did not feel unsafe, as other reviews have suggested. Indeed the usual precautions required in any big city apply. We felt our stay offered good value for money, and would consider using this hotel again on a future visit to Turin.

  • 5
    « Great location and service »

    Formerly a Mecure hotel, the crystal palace is in a perfect location, near the train station and only a few mins walk from all the sights. There is parking in the hotel, but it was on a first come first served basis (at the time of booking) and we were lucky to get the last space for 20 euro a day. The hotel itself is a lovely old building with large rooms and bathroom. I would definitely come back again.

    5
    « Very Pleased We Stayed Here! »

    We booked this hotel based on location and prior reviews. We booked a family room which has a loft with a bed, desk, and television and main floor had sofa bed, large table, large bathroom, 2 veranda, and a television. This property is so clean and the staff very welcoming and helpful. We arrived early and staff held our bags in a secure location. Breakfast was basic but very good. Highly recommend this property for travel to Turin!

    4
    « Central convenient hotel »

    We had a nice family room - with a mezzanine. Little kitchen. Balcony. Quite spacious. Hotel is a bit tired but it is still quite ok. Nice breakfast and extremely friendly staff. Very central near the station. Quite some homeless there around. Area did nor feel threatening though.

    3
    « Good Start, Flat Finish »

    Handily placed near the railway station. An OK four star hotel. Received an upgrade to a suite. Check in was good. Breakfast ok but underwhelming. The recent changes from Accor to Best Western haven't been fully and effectively communicated although the staff seem to think that they have. Staff on check out were not the best.

    3
    « Nice room, excellent breakfast but.... »

    We stay room 502 "penthouse". Room looks okey, maybe design was a little bit colourful. Space enough for 2 people. Bathroom with jacuzzi, but shower was difficult, because U must stand on the jacuzzi. Breakfast room located also on the 5th floor and breakfast was very delicious and service was excellent. That was the good things....every time when U coming the room, smell was bad, air was musty. Outside area was full of the vaguely people, especially evening, night time.

    3
    « Doesn't impress. »

    It's a refurbished Best Western, with large and clean rooms. Hotel appearance is simple, but the staff works to make you confortable. Breakfast is various and a bit more than medium, service is clever. Good bathroom set. The neighbourhood doesn't invite you for a walk, unless you are looking for a not ordinary entertainment ;) - but you sleep well. Towels to be renewed and a very used room's card cardboard, leave you perplexed.

    4
    « Nice location very central »

    Stayed here in October while travelling through Italy. Very close to train station so is a very short luggage drag. Arrived late afternoon on a Sunday so most restaurants are closed so plan ahead. Quiet clean rooms located in the heart of Torino. Good buffet style breakfast with lovely selection of fruit and yogurt.

    4
    « Delightful stay »

    We booked into this hotel for New Year's Eve and are so glad we did. The first big plus was navigating Turino without and problems and stabling our car safely and securely in a courtyard behind the hotel. We were early but this posed no problems in accessing our room and allowed us a full afternoon to make the most of brilliant sunshine to explore. Due to the hotel's central location (yes, it is in a scruffy street but it's only a block or two till you are mixing it with high end shopping, and we never felt threatened) we managed to see a lot in one afternoon. The very helpful desk staff managed to find us a dinner reservation for New Year's Eve at the last moment for which we were very grateful. As we were meeting up with family in Turin that night, we were thrilled to find our room contained a full sized table and kitchenette, as well as a mezzanine level bedroom and balcony. There was plenty of space for the six of us to use our room to chill after dinner till taking a ten minute walk to see in the New Year with the revellers in the Piazza San Carlo. Breakfast the next morning was delicious and of great variety. We really enjoyed our stay and recommend this hotel.

 

Getting to the hotel ...

All directions
·From: Sandro Pertini Airport Follow RA 10 direction Torino Centro Tangenziale ·From: Milano Malpensa Airport Follow direction for Highway A4 Torino Milano ·From: Cuneo Levaldigi Airport Follow direction for A33 Cuneo Torino Savona ·From: Milano Follow direction for Highway A4 Milano Torino ·From: Aosta Follow direction for Highway A5 ·From: Genova Follow direction for Highway A10 to Alessandria, Torino, Ventimiglia then Highway A26