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Best Western Crystal Palace Hotel, Torino

4.0/5  - basé sur 669 notations.
Via Nizza,11, 10125, Torino, Italy - See map

The Best Western Crystal Palace is located in a XIX century palace, very close to Porta Nuova railway and metro station and to the famous and fascinating Roma street. This hotel is the perfect solution for your business travels or for an interesting weekend in which you can discover the magnificence of the first capital city of Italy. The Best Western Crystal Palace Torino has 60 rooms, all finely furbished, with all the comforts you need to have a pleasant stay. You will also find a bar close to the reception and an amazing panoramic terrace on the top floor of the building, where you can taste our rich buffet breakfast.

Best Western

Crystal Palace Hotel

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 659 guest reviews
NOTE ISSUED
Excellent
181
Very Good
330
Average
104
Poor
32
Terrible
12
REFER TO NOTICE
Business Business
171
Couples Couples
193
Family Family
159
Friends getaway Friends getaway
65
Solo travel Solo travel
71
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Perfect"

5
01/09/2018

Great location with parking. we had a whistle stop tour of Turin. The hotel was lovely we had a big room with a balcony. the facilities were great we had everything we could have wanted and a lovely breakfast too

"Lovely room"

5
17/08/2018

We had a lovely stay here in a huge room with an equally huge bathroom. Really clean... didn't have breakfast as Turin is full of gorgeous places to enjoy breakfast. Reception staff very helpful...the hotel is very close to the station and, as is often the way, this means the immediate area is a little bit run down but it really is a very short walk to the beautiful sights of Turin.

"Good location, excellent room, good breakfast"

5
22/07/2018

We stayed in a superior double with huge jacuzzi bath. Room was very large with king size bed, table and chairs. Plenty of wardrobe space, fridge, tea making facilities and free wifi. Room was cleaned each day to a high standard. Breakfast was as expected with cereal, cheeses, ham, yoghurt, egg, toast etc etc. Servers were very polite and helpful. Reception staff were also polite and helpful with regard to explaining maps and best places to see and how to get there. Hotel is central and close to the station and less than ten minutes walk to the main shopping areas and piazzas. If we return to Turin, we would not hesitate to stay again.

"Huge Mezzanine Room"

4
23/06/2018

We had an overnight stay in Turin, and we chose this hotel due to its proximity to city center. In general, we were happy with our room as it is very huge with a loft bedroom. The room was equiped with a sofa set, small kitchen and a dining table set for four. The wifi quality was good too.

"Avoid this hotel if you are a non-smoker"

2
14/06/2018

We stayed at the best western for 3 nights. The staff are very good, friendly and the room was clean. Housekeeping did a wonderful refresh of the room each day, the bathroom was a good size and there was a fridge, good size wardrobe and dressing table. Unfortunately for me, the smell of cigarette smoke was so overbearing that i will not be back. Despite having 'no smoking' signs everywhere on our floor (4th floor), it was evident that smoking was allowed. In our non smoking room, there was an ash tray! As a non-smoker, the smell hit the back of my throat and i could not wait to get outside in the fresh air. I can see a number of other people have also commented about the cigarette smoke at this hotel. I only hope management rectify the problem otherwise too many people simply won't come back, despite the good welcome from the staff. Note: if you are driving the hotel only has a few spaces which cannot be reserved but there a garage nearby for €20 per day.

"Overnight stay"

4
26/05/2018

Our room was on the third floor with a balcony onto the street. The room was a good size and clean and comfortable and quiet. The bathroom was spacious and had a great shower. Breakfast was included and was good. It is very handy to the main train station which is why we selected the hotel. The area itself is a bit undesirable but once inside the hotel it is all good. Front desk staff are very friendly and helpful. Few minutes walk and you are in the lovely parts of this great city.

"Lovely hotel "

4
24/03/2018

We stayed for a long weekend. The room was huge with a lovely high ceiling. It had a balcony and a little roof garden. They could have put a little table and chairs in the garden and easily charged more! Unfortunate downfalls were that the hotel bar was really expensive and that in our room there was a water pipe that was really loud when other rooms flushed the toilet, but other than that it was lovely. The staff were great and so helpful. Would definitelt recommend staying here.

"Excellent family friendly hotel "

5
24/03/2018

The hotel is very close to the main train station and so it's very easy to get to (e.g. bus directly to/from the airport). The immediate neighbourhood isn't quite so nice, but walk one street across and you are in the nice parts of Turin. Our room (502) was fantastic - very comfortable, clean, large, free WiFi etc. The breakfast buffet was good. The hotel is very family friendly. They provide good quality cots and highchairs. We really enjoyed our stay. Highly recommended!

"Simply the best"

5
08/11/2017

Excellent location - just by the train station, very convenient for train travellers. Although the area is popular spot for African and Turkish immigrants - many street vendors and kebab eateries, it is not a dangerous place. The room was clean and quiet. Very warm. My boyfriend noted that the tv was the right size to watch it comfortably from the bed. Bathroom had all the necessities- heating, hair dryer, toiletries, tho I would have liked hair conditioner as well. Breakfast had a big choice of food - starting from 4 types of cornetti (Italian for croissants) to cheeses, scrambled eggs and bacon. Thanks to staff for all the help - we were aloud to leave our bags before check in time and had a taxi called to go to airport. Definitely would stay there again.

"Weird but fun"

3
02/10/2017

Very convenient for the station of Porto Nuovo. Close to the old center. of Torino. What this hotel lacks in cosyness it makes up in wackiness! Largest room ever with a huge mezzanine. Comfortable and nice staff. Decent all round.

"Comfortable and convenient"

4
19/09/2017

We stayed at the Hotel Crystal Palace, Turin for two nights, arriving by train from Lyon and before taking a train to Florence. The train came to Porta Susa in Turin and we took the Metro, three or four stops to Porta Nuova to get to the hotel. Our departure was from Porta Nuova making it sensible in staying close to the station. Our room was 511 which was of a good size, the bathroom had a Jacuzzi. There was some noise from the station, but not too bad. Oddly the breakfast room was on our floor, but perfect for us. There was a good choice of quality products, I learnt to have Cafe macchiato, an expesso with a dash of milk. The breakfast staff were superb, a credit to the hotel, the staff at the reception desk were also helpful at check out and kindly kept our bags for a few hours. The hotel is close to some of the main sights of the great city too.

"Nice hotel, location not too great but ok for a stop over"

3
02/09/2017

We stayed here for one night on the way home from Tuscany, and whilst the hotel was nice, the location was not the best. If you are staying here, remember to pre-book your hotel parking. We assumed that the hotel would have a parking, which it did but it was full and because we had not pre-booked parking, we could not park there. Parking was on the streets around it, the car was fine but not the same as being in a secure car park. The other off street parking had people showing you where the spaces were but they expected some money for the privilege..... We walked to the Huntsman pub for something to eat which was about 5 mins walk away. Breakfast is on the 5th floor, which we were told had a great view of the City but we could not find any such view, but breakfast was fine. Don't think I would stay here for longer than 1 night.

"Great location"

4
23/08/2017

The hotel is across the street from the railway station and walking distance from major downtown touristic attractions. The amenities are simple, if present at all (no pool, no gym). The bar atmosphere is terrible, but there are many bars close to the hotel. Breakfast has a lot of choices, but quality of bread, juices et cetera no perfect. Rooms are spacious and well equipped. People at reception very helpful.

Ricevimento C, Front Office at Best Western Crystal Palace Hotel, responded to this review
Dear Guest, thanks for the time spent for your positive review about our staff. On the other hand we are sorry that your breakfast and bar experience did not meet your expectations. Your comment will help us to improve our service and we hope that you will be again our guest in the future. Stefania - Front Office

"Don't miss Turin"

4
21/08/2017

Too brief a stay in what was a beautiful, and friendly city. Visiting the palaces in the evening was incredible- they really are astounding and the art work incredible. The hotel was comfortable and good value and all the staff we encountered were friendly and helpful.

Ricevimento C, Front Office at Best Western Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future. Stefania - Front Office

"Clean Convenient and Affordable"

4
10/07/2017

Centrally located ( 2 blocks from Via Roma) this hotel is a gem. Granted he neighborhood is a bit sketchy right across from the puerta Nuova train staiton but it is SAFE!!!! Just colorful. You can get to anywhere inthe center of Turin in 10 to20 minutes. The front desk staff is courteous and helpful... I would stay there again! Grazie.

Ricevimento C, Reception at Best Western Crystal Palace Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Best Western Crystal Palace. I would like to thank you for the feedback on the service. We hope to have you here again for your next stay in Turin.

"Good stay"

4
08/07/2017

We stayed in a two-floor suite for 3 nights, which was a good experience overall. The check-in and check-out process could be streamlined somewhat, however. Our suite was very nicely fitted out, with a sitting area and dining table on the lower floor and the bedroom on the upper floor. It also had a balcony going onto an inner courtyard. The bathroom had a jacuzzi bath with a shower over it, which was prone to a little leakage. The room and bathroom were spotlessly clean. We slept well throughout our stay, although thankfully our windows opened onto a quiet courtyard, otherwise as the air-conditioning was not yet activated, it would have been too hot. Breakfast was pretty good and in line with our expectations for Italian hotels. Waffles and syrup were particularly good. The location is handy, right by Porta Nuova station, and did not feel unsafe, as other reviews have suggested. Indeed the usual precautions required in any big city apply. We felt our stay offered good value for money, and would consider using this hotel again on a future visit to Turin.

"Great location and service"

5
13/06/2017

Formerly a Mecure hotel, the crystal palace is in a perfect location, near the train station and only a few mins walk from all the sights. There is parking in the hotel, but it was on a first come first served basis (at the time of booking) and we were lucky to get the last space for 20 euro a day. The hotel itself is a lovely old building with large rooms and bathroom. I would definitely come back again.

"Very Pleased We Stayed Here!"

5
06/06/2017

We booked this hotel based on location and prior reviews. We booked a family room which has a loft with a bed, desk, and television and main floor had sofa bed, large table, large bathroom, 2 veranda, and a television. This property is so clean and the staff very welcoming and helpful. We arrived early and staff held our bags in a secure location. Breakfast was basic but very good. Highly recommend this property for travel to Turin!

Ricevimento C, Ricevimento at Best Western Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our aim is to always ensure our guests feel as welcome and as comfortable as possible. Once again thank you for such a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future

"Central convenient hotel"

4
20/05/2017

We had a nice family room - with a mezzanine. Little kitchen. Balcony. Quite spacious. Hotel is a bit tired but it is still quite ok. Nice breakfast and extremely friendly staff. Very central near the station. Quite some homeless there around. Area did nor feel threatening though.

Ricevimento C, Ricevimento at Best Western Crystal Palace Hotel, responded to this review
Dear Guest, Thank you for your kind review. I am delighted that you found our staff lovely and friendly. Our goal is to always ensure our guests feel welcome and as comfortable as possible. Once again thank you for a nice review and we hope to have the pleasure of welcoming you back to the hotel in the future.

"Good Start, Flat Finish"

3
03/04/2017

Handily placed near the railway station. An OK four star hotel. Received an upgrade to a suite. Check in was good. Breakfast ok but underwhelming. The recent changes from Accor to Best Western haven't been fully and effectively communicated although the staff seem to think that they have. Staff on check out were not the best.

Ricevimento C, Ricevimento at Best Western Crystal Palace Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Stefania Front Office

"Nice room, excellent breakfast but...."

3
26/03/2017

We stay room 502 "penthouse". Room looks okey, maybe design was a little bit colourful. Space enough for 2 people. Bathroom with jacuzzi, but shower was difficult, because U must stand on the jacuzzi. Breakfast room located also on the 5th floor and breakfast was very delicious and service was excellent. That was the good things....every time when U coming the room, smell was bad, air was musty. Outside area was full of the vaguely people, especially evening, night time.

Ricevimento C, Reception at Best Western Crystal Palace Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Mercure Torino Crystal Palace. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. Stefania Front Office

"Doesn't impress."

3
15/03/2017

It's a refurbished Best Western, with large and clean rooms. Hotel appearance is simple, but the staff works to make you confortable. Breakfast is various and a bit more than medium, service is clever. Good bathroom set. The neighbourhood doesn't invite you for a walk, unless you are looking for a not ordinary entertainment ;) - but you sleep well. Towels to be renewed and a very used room's card cardboard, leave you perplexed.

Stefania U, Responsabile reception at Best Western Crystal Palace Hotel, responded to this review
Thank you for taking the time to tell us about your experience at the Best Western Crystal Palace. I would like to thank you for the feedback on the breakfast and the service. We hope to have you here again for your next stay in Turin.

"Nice location very central"

4
07/02/2017

Stayed here in October while travelling through Italy. Very close to train station so is a very short luggage drag. Arrived late afternoon on a Sunday so most restaurants are closed so plan ahead. Quiet clean rooms located in the heart of Torino. Good buffet style breakfast with lovely selection of fruit and yogurt.

"Delightful stay"

4
01/01/2017

We booked into this hotel for New Year's Eve and are so glad we did. The first big plus was navigating Turino without and problems and stabling our car safely and securely in a courtyard behind the hotel. We were early but this posed no problems in accessing our room and allowed us a full afternoon to make the most of brilliant sunshine to explore. Due to the hotel's central location (yes, it is in a scruffy street but it's only a block or two till you are mixing it with high end shopping, and we never felt threatened) we managed to see a lot in one afternoon. The very helpful desk staff managed to find us a dinner reservation for New Year's Eve at the last moment for which we were very grateful. As we were meeting up with family in Turin that night, we were thrilled to find our room contained a full sized table and kitchenette, as well as a mezzanine level bedroom and balcony. There was plenty of space for the six of us to use our room to chill after dinner till taking a ten minute walk to see in the New Year with the revellers in the Piazza San Carlo. Breakfast the next morning was delicious and of great variety. We really enjoyed our stay and recommend this hotel.