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Vib Best Western Springfield, Springfield

1845 E Sunshine, 65804-1501, Springfield, United States - See on a map
Vib Best Western Springfield - Welcome to the Vib Best Western Springfield! The Vib Best Western Springfield is ideally located in the center of Springfield. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Come stay and play at Springfield, Missouri’s newest urban boutique hotel! At V?b Springfield, guests will experience a vibrant atmosphere and modern design with a focus on convenience, technology, and social engagement. Located in the thriving heart of the city, V?b Springfield is just minutes from a variety of area attractions such as the Wonders of Wildlife Museum, the downtown entertainment district, Missouri State, Drury and Evangel Universities, and all the facilities of “Medical Mile”. Grab a bite to eat at The Wheelhouse, our full-service restaurant serving up fresh fusion cuisine all day, complete with a bistro serving fresh local coffee and pastries each morning. Relax in the inviting fireplace lounge while you sip on a craft cocktail or enjoy a local draft from the bar. Get business done in our business center or get your game on in our gaming zone! Our modern amenities are designed with today’s traveler in mind. You’ll love your stay at V?b Springfield featuring one gig Wi-Fi and 4K streaming services like Hulu right in your hotel room. In addition, our DIRECTV® premium sports package makes sure you never miss the games on ESPN, NFL, MLB, NHL, Golf, Tennis and Fox Sports Midwest®. Did we mention live local music at Springfield’s favorite new happy hour hang out? Check out our event calendar, current promotions, and all-inclusive packages to make your stay at V?b Springfield truly unforgettable.

ViB

Best Western Springfield

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Game room
    Game room
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Guest reviews

In partnership with tripadvisor fr
based on 97 guest reviews
NOTE ISSUED
Excellent
60
Very Good
12
Average
10
Poor
8
Terrible
7
REFER TO NOTICE
Business Business
26
Couples Couples
24
Family Family
26
Friends getaway Friends getaway
7
Solo travel Solo travel
5
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Did not like lighting & small shower, bad housekeeping."

1
Fran W, Hurst, Texas 22/11/2019

I found this motel online and reserved a room because it said it was new. I did not check the reviews on TripAdvisor first. We checked in on November 12. There were hairs & dirt, on the shower floor, bathroom is large, but the shower very small. We wanted ice and found on the ice bucket chewed gum that someone had placed on the lid. We could not stand the glaring inverted Fluorescent Tube neon yellow "L" light in the room, from ceiling to floor. There was a 2" hook to hang our clothes. We called front desk to come see the room condition. He came, took photos, said this was the first time he had ever seen chewed gum stuck on ice bucket. He said he would send the photos to the manager. He offered us another room. He said "ALL” of the rooms had the inverted Fluorescent Tube neon yellow "L" in corner, this was not relaxing for us. We asked for a refund, he understood, it was given. If you want to relax this is not for you. Extremely modern, a counter to plug electronics in is the main function, no lighting to read magazine, etc.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
We're sorry to hear you had such a bad experience at the Vib. We take great pride in the cleanliness of our hotel and that is definitely not the standard we strive to provide for our guests. All of the rooms do indeed come with an "L" light in the room, but these are not only dimmable, but can be turned off as well, there are also small lights by the bed and the desk to allow for reading. Again though, accept my apologies for the state of the room, we would be thrilled to be able to have you come stay with us and try out one of our rooms. Please reach out to me at the hotel so we can discuss this further.

"Basic king room is not built for 2"

3
User 11/11/2019

1) The basic king room is not practical for two people. Counter space consists of a desk area that is a little deeper than a magazine's length, 6 hangers on a couple of wall hooks that are too low for long clothes (I used the bathroom towel hook and shower rod), two under bed drawers, a small bench that I guess you could put one suitcase on, and two wire baskets. The bottom basket doesn't pull out because it is blocked by the bench. The bench is under the clothes hooks so your clothes would hang into your suitcase if you put it there. The room has one chair. 2) I wanted to notify staff when I left for the day that the room was available for cleaning. The door tag seemed to mistakenly have two tags stuck together, with "No Thanks" (privacy) on the outsides and "Yes Please" on the inside. I peeled them apart and hung it with the "Yes Please" side showing. Apparently I wasn't supposed to do that, because while I was gone the tag was replaced on the doorknob with another stuck-together one, with "No Thanks" on both sides. My room didn't get cleaned.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib coxrox5! We're sorry we weren't able to provide a spectacular guest experience while you were staying with us. We are the very first Vib built in North America so we take all feedback seriously. We appreciate you taking the time to list out a detailed account of the things you'd like to see changed and I'll be forwarding this so the right eyes can see it as well. I did want to apologize about the issue with the door tags. When we first opened we used to have the reversible "Yes please" and "No thanks" but found that they got knocked off or swung around too easily and decided to glue them together so that simply the "No thanks" would show if service was not necessary. We have addressed this with our housekeeping staff so that this does not happen again in the future. We'd love to have you come back and stay with us again, perhaps you'd find our corner rooms to be a little more comfortable with you, please reach out to us the next time you're in Springfield.

"Great Comfort & Design"

5
Krista H, Saint Charles, Missouri 05/11/2019

My husband and I stayed here for the first time. We were very pleased to see such an active “community” area when we first walked in. The food at the bar was great. Wonderful hospitality. The rooms were extremely clean and so well designed for space efficiency. It was a fun treat!

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib Krista! The wheelhouse has their own little following so its always hopping around here. We're glad to see you had a great stay with us and definitely look forward to having you stay with us again!

"Only complaint is outside noise"

4
Sue582, Joplin 29/10/2019

We had a wonderful room with a lot of space and amenities. The room and bath were exceptionally clean and very comfortable. We really enjoyed our stay with the only exception being our room faced the busy street of Sunshine. We could hear every car, truck, motorcycle and siren. When I told the manager about it she said they are contacting the contractor about more insulation in the windows. If they get those fixed there are no complaints at all from us. The lady who checked us in was exceptionally helpful and friendly.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib Sue582! We're glad to see you had a great time with us. As you heard we are exploring different options to help alleviate some of that traffic noise. We hope to have something set up shortly! We're glad you enjoyed everything else with us and are looking forward to seeing you again the next time you're in Springfield!

"Loved it!"

5
Serenajk1, Washington, Missouri 26/10/2019

This hotel is beautiful! Very clean, I am super impressed. I work at a hotel as well so I'm very very picky when it comes to me staying at other hotels. I have no complaints about my room. The hotel is most certainly geared towards a younger crowd but was perfect for what my husband and I was staying for. The room is a little small but I don't see any issues with that as long as your not staying for an extended period of time. Drawers under the bed for your clothes which is super nice not having a big bulky dresser in the way. The shower is amazing. Nothing to worry about, you can not see into the shower from the room. They think of everything, very impressed with the shampoo, conditioner and body wash pumps in the shower instead of little bottles. They have a vanity kit which includes cotton swabs, pads and a nail file. I could go on and on about how much I love this place. When i first walked in it was a little confusing because the bar area is the main focus and front desk is very little area. No complaints from me though! We loved it and will be back in the future!

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay with us at the Vib Serenajk1! We're glad to see you enjoyed your stay with us. We take great pride of both our hotel and our staff and it looks like you were able to use all of our facilities to their fullest. We always enjoy reading reviews like this and we all look forward to having you stay with us again in the future!

"Glass shower in the bedroom!!"

3
Maryb202017, Edmond, Oklahoma 24/10/2019

No privacy in the bathroom, due to it being glass! You can hear every tinkle in there! Wake everyone up at night if you go in there and turn on the light. Hated this new room concept. Always liked Best Western Plus, will never stay in a VIB again.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib! We're sorry we weren't able to provide a great guest experience while you were staying with us. While the shower is glass we've added two separate layers of vinyl to prevent any errant eyes from being able to peek in unless they absolutely want to look. There are also dimmer switches in every bathroom to prevent too much light from escaping, we'll make sure that the light is on the lowest setting to prevent that in the future. We're sorry that you did not like the concept and thank you for your loyalty to the brand. Thank you very much for trying us out and leaving your feedback, we wish you safe travels in the future!

"Disappointed"

3
iztravis, Farley, Missouri 21/10/2019

This hotel is for "hipsters". It's all designed around social mingling and technology. No separate entrance for guests apart from restaurant so it's crowded. No overhang for inclement weather when arriving. No night stands for each side of bed or none at all. Limited space so don't bring a lot of luggage.Our toilet was not working and we were not 'comped' or discounted for inconvenience of moving . Had to ask for that. Then, only received rate for smaller room.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib iztravis! We're sorry we weren't able to provide a spectacular guest experience while you stayed with us. We are very much designed around a more social aspect around our lobby while keeping things technologically up to date for all of our business and family travel. We do have a separate entrance to the hotel, it is to the side, requires your room key and is much quieter then the front entrance. In the rooms that only have one nightstand there are rolling tables to use and the beds do have storage drawers underneath them. I apologize if those weren't communicated to you. We're sorry you had issues with your toilet during your stay, I would invite you to contact me at the hotel so we can discuss this further. We wish you safe travels in the future!

"Wonderful"

5
deina1965, Sedalia, Missouri 15/10/2019

Really impressed! The look and feel is very industrial/high tech, but at the same time, very comfortable. The bed and pillows were wonderful. Loved the rainfall shower. At first glance, I thought the set up was odd, but soon fell in love. The bar downstairs had very friendly staff. Will definitely stay again.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay with us deina1965! We always enjoy seeing these kinds of reviews we're ecstatic to hear that you had a great experience with us. I'm glad to hear that you gave us a chance and feel in love with the design and we all look forward to having you come by next time you're in town!

"Hands down the BEST"

5
gregoryvj, Des Moines, Iowa 15/10/2019

Every aspect of my stay was phenomenal!! The appearance of the hotel, inside and out, is more trendy loft/apartment than hotel. The lounge/ downstairs and mezzanine is a very inviting area to meet other guests and new friends! The rooms are extremely modern and very very comfortable. I must say, the bed is more comfortable than mine at home. I travel often for work and I will most certainly go out of my way to find a Vib hotel on all my upcoming trips. I couldn't be happier with my stay. A++++

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib gregoryvj! We're ecstatic to hear that you enjoyed your stay so much here with us. We take great pride in our hotel and we always enjoy reading when people had a great stay with us! At the moment we are currently the only Vib in North America, but a few are going to be popping up in the near future, so definitely keep an eye open in the future! We look forward to have you come around again in the future!

"Nice, new property"

5
Jill093, Indianapolis, Indiana 03/10/2019

It was an unplanned trip, to visit a friend in the hospital. Very stressful to find a hotel so late and at a reasonable rate. Wish I had more time to enjou the room and hotel but really just there for 5 hours of sleep. Room was clean, modern, and I love the garment steamers. Didn't use, but would have for a work trip.

"Parents Weekend stay"

3
sbeer2019, Saint Charles, Missouri 23/09/2019

The hotel was very nice and modern, the King bed room is very small, honestly only 1 person could be in there. The bathroom was weird as the shower was all glass and you could see thru while showering and going to the bathroom. It would be weird to share with a friend and child.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay with us sbeer2019! We appreciate you taking the time to leave a review. Our rooms are a little on the efficient side, we've added as many amenities as possible without letting the room feel too cramped. From your description it does sound like you booked our Signature room, it is a little more suited for a single traveler, under normal circumstances we would have moved you to a Standard room which has a little more maneuverability but due to parents weekend that was unfortunately not possible. As for the showers, every other room type in the hotel as an additional layer of vinyl applied to it to alleviate anyone being able to peek in without deliberately trying to do so. We would invite you to come back and try us again in one of the other room types we offer we feel you would have a vastly different experience! Thank you again for trying us out and we hope you'll come back and see us the next time you're in Springfield!

"Quick business trip"

5
User 20/09/2019

Love the environment, staff and experience. Comfortable bed. Clean, modern and inviting on all levels. I will stay here during mybtrips to Springfield going forward which is 25 nights a year. Don't dismiss this property or you are missing out.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you very much Wander58820520120 for the kind words, we greatly appreciate you taking the time to leave a review and are ecstatic to see that you've enjoyed your stay with us! We look forward to having you come by again!

"Fabulous Hotel"

5
darrelln09, Tulsa, Oklahoma 16/09/2019

This is a fabulous hotel. When I come to Springfield I always stay here. The rooms are so modern and nice, and the lobby/restaurant is so warm and inviting. I couldn't ask for anything more on my weekend stays.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you so much for the review Darrell! We appreciate you coming back, we strive to make every guest experience be the very best it can be and look forward to seeing you again in the future!

"Overpriced comfy bed"

1
User 08/09/2019

The modern styling of the room makes it tiny and cramped. The service was terrible at best. None of the amenities were available of functional. It was very noisy and I hope you enjoy showering in cold water with an audience.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your stay at the Vib. We're sorry we couldn't provide a great guest experience for you while you were with us. Our rooms are a little more streamlined then most. We've tried to pack in as many amenities as possible without making it cramped, but they are a little smaller then most hotels. I'd like to hear exactly which amenities were unavailable or non-functional so we can make sure that does not happen again. We have hot water in abundance, so I'm not sure what happened there, and by audience I can only imagine you mean the fact that the shower is the centerpoint of the room, if so, the shower is vinyled to prevent people from being able to see inside. We apologies again and wish you safe travels in the future.

"Business Travel, Comfy Beds"

5
User 04/09/2019

I loved this place. It's pretty new. The front desk gentleman, (Seth I think), brought up towels within 2 minutes of me asking at 3am! The morning lady was really nice too. She asked me about my stay. Very conversational. Overall, amazing place. Will stay again.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay with us Jerry! We're glad to see you a good stay with us! We are brand new, the hotel is just a little over a year old now and we take great pride of both the hotel and our staff, we're glad that you had great interactions with them and will make sure that they see this review. We hope that we'll see you again soon!

"Loved the Euro feel but didn't like the paper thin walls."

4
Debbie H, KansasTravelgrl 03/09/2019

We booked last minute on Labor Day weekend so the hotel being busy was expected. We didn't mind the smaller room as we got in late and we were leaving in the morning. What we didn't expect was to hear our next door neighbors when we got in our room. Then again at 230am. Also lots of hall traffic noise at that hour. Young people getting in from something would be a guess. Then the next morning around 7am heard the neighbors on the other side discussing there plans for the day. I would just request a room away from the others, if possible. I didn't know to do this. It is a nice hotel and I hate to leave this review. But I also like my sleep.

ChristianLPM, Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib Debbie. We're glad to see that you enjoyed your stay despite the noise that occured during your night. We'll do some investigating on our end. We want to make sure every guest gets a great night sleep at our hotel. We hope that you'll consider staying with us again, and wish you safe travels!

"The restaurant is fabulous,and the hotel is great!"

5
ginadibiasi, Scottsdale, Arizona 10/08/2019

The restaurant attached to this hotel serves breakfast,lunch and dinner.They even have a relaxing atmosphere with a bar and a family area for kids.The staff is fabulous and proud of the menu. I ordered blueberry pancakes made from scratch!!!(not a mix) with maple syrup and bacon.I was sad when I ate the last bite.They have all fresh ingredients.The coffee is fresh barista worthy. Now the hotel,a new product for Best Western and I will tell you ,out of all my travel in the U.S this year,my stay at Vib was my favorite.The materials used in the hotel gives you a clean and spotless room!A comfortable crisp room is what everyone wants to walk into.

ChristianLPM, Front Office Manager at Vib Best Western Springfield, responded to this review
Thank you very much for the glowing review! We take great pride in our hotel and we're always glad to hear when people were able to enjoy their stay to the fullest. The Wheelhouse makes some incredibly grat food from breakfast to supper, they locally source everything they don't make themselves. We look forward to having you stay with us again in the future!

"Cramped"

2
Traveller68845, Seward, Nebraska 06/08/2019

So I guess this is supposed to be the new, younger crowd type of stay. A family would go into cabin fever mode! My only wish is that the architect/designer had to have spent a week in it. You turn around and hit your elbow on something.... This has the square footage of a Microtel. The bathroom is a joke also. Sink crammed into a corner with little counter space. Shower? another joke. Guess you might say, I was pretty happy with my stay.

ChristianLPM, Front Office Manager at Vib Best Western Springfield, responded to this review
Thank you for your recent stay at the Vib! We're sorry to hear that we could not provide you with an excellent guest experience while you stayed with us. We've tried to keep everything efficient without sacrificing any amenities. The design team and architect did in fact spend a few solid days staying with us when we first opened as well. We thank you very much for trying us out though, and wish you safe travels in the future.

"Nice modern European style"

5
junglejanna, Potomac, Maryland 06/08/2019

This place was a very nice surprise find on my recent trip to Springfield. Super East-Central location, very clean and well appointed rooms with a Modern European “vibe”! I loved the Boho feel to the morning menu!

ChristianLPM, Front Office Manager at Vib Best Western Springfield, responded to this review
Thank you for the glowing review, we're very proud of our hotel. We're glad you enjoyed your stay and are happy to hear you had a chance to try out the Wheelhouse's tasty creations! We hope that we'll see you again soon!

"Not European by European Standards"

2
russellp806, Burleson, Texas 01/07/2019

The room was incredibly small, with zero water pressure from the waterfall shower head. It was new and clean, but it's obvious by the food and music playing that they are aiming at millenials/hipsters, and not seasoned travellers.

"Business stay"

4
Tourist62211533824, Saint Louis, Missouri 28/06/2019

Really liked the feel of the hotel. Very modern, sleek, and upbeat. The staff were very friendly and helpful. The rooms are small and more than one person might be uncomfortable. The amenities are a cut above so if you like to be pampered, this is the place for you.

"Form over function"

2
JBMac05, Little Rock, Arkansas 26/06/2019

This is a classic design example of form over function. The hotel is clean, colorful and modern, but the king bed room layout is the most crowded and impractical I've seen in many years. There is barely room between the walls and the side and foot of the bed to walk. The desk space is only about one foot deep, and there is almost no place to put luggage or hang clothes. The glass shower walls are open to the rest of the room. There was no refrigerator in the room. Breakfast is not included in the room rate. In summary, I was really looking forward to staying here, but greatly disappointed in the room layout and lack of space. I would not stay there again, or recommend it to others.

"This isn't your parents Best Western"

5
User 21/06/2019

This hotel lives up to the hype! So out of character for Springfield and not your typical “cookie cutter” hotel. The staff was great. The restaurant/checkin experience is unique. While the rooms are small they are amazing! Keurig, clean and comfortable. One of the nicest workout rooms. The only thing I didn't like was the shower. The handheld was nice but I'm not a fan of the rain shower head in the ceiling. I like the simple traditional shower head. Great stay and will definitely be staying again!

"Great Hotel and Staff"

5
User 20/06/2019

Had a great time in Springfield, the hotel and staff were a big part of our enjoyment. Coming back to the hotel after a day of sightseeing was very relaxing. Breakfast in the morning was a great start to our day.

"Excellent hotel and staff!"

5
User 05/06/2019

I travel to Springfield Mo for business once a month and have being doing so for over 12 years. I have stayed at most of the hotels in town. Now I choose Vib in Springfield every time I go! The rooms are absolutely amazing, the restaurant is delicious and the staff is the friendly staff in town!

"brand new and clean"

5
Phillip R, Tulsa, Oklahoma, United States 04/06/2019

this is a new style hotel where the rooms are smaller and geared towards the younger traveler who uses the room to sleep and not hang out in. the beds were great and I'm not used to such a tight space. also, the shower is all glass even into the room which can be a little disconcerting at first but there is frosting. the hotel let us use the mezzanine for a poker game and the bar stayed open later than normal. didn't try the food so cant say how it was.

"Extremely Modern Decor"

5
darrelln09, Tulsa, Oklahoma 31/05/2019

This hotel is very new and has an extremely modern decor. The rooms are very nice with all of the latest furnishings. The lobby/restaurant area is equally modern and very open with high ceilings and plenty of natural light.

"Sleek, Modern Hotel with Amazing Food"

5
User 29/05/2019

This hotel far exceeded our expectations in cleanliness, customer service, amenities, and the building itself is so modern and beautiful. We will definitely be staying here for all of our future trips to this area. On top of the beautiful hotel, the restaurant in the lobby has amazing food and very friendly staff.

"What a pleasant surprise! "

4
karemr2014, Dallas, Texas 27/05/2019

We booked trough Priceline ‘s Express Deal. So we were a little apprehensive of what to expect but were pleasantly surprised with Vib. It is a nice little boutique hotel. PROS: Location, clean and modern lines, restaurant in lobby (food smelled delicious and guest seemed to enjoy it!), had different board games in the lobby for the kids and family to play with, even had a PS4 in one of the several TVs; sexy European rooms, rooms were very clean and neat, bed was mega comfortable, front desk was very accommodating and helpful, gym was small but nice, superb customer service!!! CONS: rooms were very small, more convenient for couples or a solo business trip, no Pool

"Really clean"

3
Karen C, Saint Louis, Missouri 20/05/2019

I love the feel of the hotel and it was extremely clean. The room was really small and the shower so small that it was comfortable to use. Simply a poor design. But given choices at this price point, this is the best option. Note: There is a strip club on the parking lot.

"European style"

4
MDNied, Carrollton, Texas 19/05/2019

New and fresh hotel design. Excellent customer service. Friendly staff. Large lobby with seating and bar. Hip design clean and upbeat. Wonderful room with great ac. Glass shower designed in a unique way. Some rooms have balconies. Ample parking. Great value.

"Best Place to stay"

5
User 19/05/2019

VIB is an excellent hotel. Their staff always greet you with a smile and make you feel welcomed. The rooms at this hotel are clean. Love the style of the rooms and the beds are extremely comfortable. Since the first time I stayed here I no longer stay anywhere else.

"Very modern, hip, overpriced!"

3
User 19/05/2019

Where to start. The good. Hotel was clean, very modern, and what staff I came in contact with were all friendly and helpful. The in house restaurant, the Wheelhouse, is a food truck moved indoors. That being said, the food is delicious, interesting, and all locally sourced. I would recommend eating there for a quick bite. The not so good. The rooms are very small and pretty basic for the $179 a night I paid. This is not a family hotel, the main reason being is that the shower is kind of frosted glass that is visible from the room. I would of not felt comfortable taking a shower if I'd of had kids staying in the room. The hotel is on busy street, engine noise, and drag racing motorcycles until 2 am make it hard to sleep. This would be a great hotel for young couples in town for a concert, or bar hopping with friends.

"Great looking hotel!"

5
User 17/05/2019

The hotel is new and very modern and sleek. Very close to alot of restaurants. Great showers! Loved the room colors. The food options were good. No free breakfast at this location though. Safe area. I would stay here again.

"Awesome Hotel"

5
TFleischer111, Salt Lake City, Utah 08/05/2019

Awesome hotel great service Jessica and Seth did great at the front desk. Hailey and Whitney made me a great latte the dinner was awesome great job chefs don't know their names and I LOVE Macey's book on the bar counter! Cheers!

"AWESOME customer service"

5
User 30/04/2019

Came here from Kansas City and Trevor checked me in. He was above and beyond accommodating to my ridiculous request the entire night. Hard to find decent service these days but this guy was fantastic. Next time I stay in Springfield for business i'll be staying at VIB and asking for Mr. Trevor. Thanks again VIB team.

"Nice place"

5
RickClunnFamily, Ava, Missouri 11/04/2019

In town for an event with family and decided to try this new hotel. It's extremely updated, modern, and really fun. When I saw my teenagers eyes light up I knew I had done a good job of picking. There's actually a video game system in the lobby that patrons are free to play. The restaurant it's small but cute and our breakfast was delicious. Very farm to table. The cost was reasonable for the security, cleanliness, and modern feel. I highly recommend!

"Surprise!!!"

5
User 01/04/2019

This ViB Best Western was a super clean and friendly hotel. Fresh friendly modern surroundings with excellent staff. The place is SUPER CLEAN, yes I said super clean. When was the last time you couls say that about a hotel?

"Springfield Missouri Best Western VIB"

1
User 29/03/2019

We were rented the smallest room I have ever seen. The amenities were zero. The shower was made for a child and the 'closet' consisted of two hooks with small hangers on them! This room was the size of a bedroom in a camping trailer. It was miserable

"Outstanding - Really Great Property & Restaurant"

5
timothyj678, Denver, Colorado 24/03/2019

Great hotel. Close to hospital, MSU campus and an easy drive to just about anywhere in Springfield. The Wheelhouse restaurant in the lobby is exceptional - really outstanding. The rooms are a little funky and non-traditional. My only complaint is with the soap/shampoo/conditioner dispensers in the shower (no bathtubs). Also, you can take care of your wife (if you know what I mean) but don't yell too loud at the kids, because noise does travel in the halls of this hotel! This is a great property and we will definitely stay there again.

"Love this hotel!"

5
Dana M, Kansas City, Missouri 14/03/2019

Clean, clean, clean room. The bed was amazingly comfortable. They had FOUR pillows each bed. Loved the shower. The staff were all professional and polite. Did I mention how clean the place is??? The price per night was good. The only drawback was the traffic noise but I could easily sleep.

"Nice new hotel - but Europen style=small rooms"

2
Escape00818150627, Atlanta, Georgia 13/03/2019

If you can handle hanging your clothes on the wall, or the shower not being totally private, draping your towels on anything you can find, squeezing by the ends of the beds (you have to move the chair) with your suitcase since there's nowhere else for luggage, putting your own shower items on the floor since there's nowhere in the shower to place anything including a facecloth, then you'll love the Wheelhouse restaurant, the hotel staff, the newness of everything and the fun, modern theme of the lobby. The food is excellent!

"Over & Beyond to meet my needs as a single mom (plus EXTREMELY clean)!"

4
User 12/03/2019

We were staying at a hotel nearby that were experiencing safety issues and I was no longer comfortable staying there with my sons. I saw the sign for Vib and gave them a call. Jeff, the manager, took my call and was MOST accommodating in every way, even searching to find me the best price. My sons and I were AMAZED at the kindness of the staff and their willingness to help. The cleanliness was top rated and was a hotel we snuggled into, not carefully removing the comforter for fear of what it carried. I will most DEFINITELY plan to stay at VIB on our return trips to Springfield! I WAS a bit uncomfortable in the shower that was slightly transparent to the rest of the room, and I expected breakfast to be included, but I could never complain. A very modern, clean, safe environment that we thoroughly enjoyed. We are already looking forward to another stay!

"Wonderful Hotel with 1 small issue"

5
Lynda T, Vandalia, Missouri 10/03/2019

The beds were some of the best I have slept on, the rooms were very nice. We would have preferred to know about the glass shower that is open to the room. Probably not describing it correctly, but it is a glass enclosed shower with a design on the bottom & open at the top. Very modernisitic looking however I was with husband & my BFF. We had to leave the room while she showered. You truly couldn't have seen anything, but she was self conscious about it. The hotel is very modern & looks like they thought of everything. I did think the food was pretty expensive & my husband said it was a really good breakfast. Breakfast is not included in your stay. We thought it was when we booked. Staff was excellent.

"Trip for Greater Ozarks Open bowling tournament"

5
TYDEVAUGHN3, Quincy, Illinois 04/03/2019

We had previously stayed at Lamplighter Inn & other hotels while coming down for Greater Ozarks Open bowling tournament every year. We really liked the design of the new hotel & the location of where it is compared to what we do while we are there

"Chique, clean & restful"

5
User 03/03/2019

Great hotel, for today's travelers. Clean, modern and great beds. Greeted immediately and wanted to know if we had any additional needs. Hotel lobby was busy with guests enjoying the atmosphere. Smell of foid from Wheel House restaraunt was wonderful. Very clean from elevators to hallways. Love all the room's modern amenities. Bed was very comfortable and shower was very warm with the raindrop shower heads. Great in room coffee bar. Will be back for sure. Had to change our reservations becauae of impending snowstorm. No problem.

"Overnight stay"

5
399phillipw, Neosho, Missouri 02/03/2019

First class- modern and hip. Has all of the necessary items one would need for a stay. There is no pool or spa but that didn't matter to us on this stay. King size room was small but well laid out. We will be back.

"Great Hotel with amazing food!"

5
Sarah_Wayne, Dickinson, Texas 22/02/2019

This was my first time to stay at the Vib since their opening. It's very convenient for work and is so nice. It's modern, clean, pretty, comfortable and overall just a great place to stay. The Wheelhouse that serves food here was sooo good. Everything I tried was delicious.

"Very Disappointed!"

1
User 21/02/2019

First room I was in, the bed was NOT clean. Multiple nasty hairs! They switched rooms and issued a $10 voucher. We got 2 sodas before we left when we checked out, voucher was not showing so I told the cashier what had happened and there should be a credit on our room. I looked at my bank account 5 days later and I was charged more than what my reservation confirmation (that I have in writing and it did include their taxes and fees) shows and that 5th day after being gone, my account showed I was also charged for my drinks that were purchased because of the voucher. I felt like they were taking care of things appropriately when I had the problem the first day, but 5 days later seeing all the overcharges gave me no faith in this company. She issued the credit for the drinks when I called, but made no attempt to correct the original room charge. Also, make sure your with your spouse or someone you're very comfortable with since you can see straight into the bathroom (including the toilet) from the shower, which is all glass and is part of the room wall.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear OnAir402254, I would like to apologize for your experience here at Vib Springfield especially the condition of the bed and the overcharges. We did speak to you on the phone and we did promptly issue you a credit for the difference of the voucher and tax rate. I apologize if there is a delay with your financial institution's processing procedures. Thank you for choosing to stay at Vib Springfield.

"Night away"

5
bradleyc833, Tucumcari, New Mexico 20/02/2019

Great place!! Our room was perfect. Staff was friendly, helpful during our stay. Exercise room is amazing, the lobby looks great as well. We are looking forward to another stay there. Definitely worth the night away.

"Wonderful stay!"

5
User 20/02/2019

We had a really great time here! My boyfriend surprised me with a night at VIB. We really enjoyed the environment and our room was wonderful. It's not just your average plain hotel, this one is really cool!

"Really beautiful hotel"

5
User 18/02/2019

My wife and I stayed here in December. It was a great experience all around. The staff was very polite and helpful. Room had everything we needed. WiFi was the best I've had. We were able to stream Netflix no problem. I would suggest this property for anyone looking for an affordable hotel.

"Great Hotel"

5
User 15/02/2019

My husband and I stayed here for Valentine's Day. Perfect location and perfect room. The hotel was very clean and inviting. The front desk staff was amazing. This will be the place I stay when I'm in Springfield. Very satisfied!

"AWESOME!"

5
Darci T, United States 14/02/2019

If you're looking for a modern, clean,fresh place to stay, with an incredible locally based food service this is it! Welcoming, helpful hotel and bar staff. The value was unbelievable for our stay in Springfield, MO. I wish there were more BW boutique hotels like this one!

"Clean and Concise"

5
User 13/02/2019

The modern, green, and clean touches were much appreciated. Love the floors - the "ick" factor regarding hotel carpets is eliminated, and I wish other hotels would follow suit. Felt very comfortable with the room and its preparation for guests. Décor is boutique and unique - really different! Loved the local touches in the pictures. Great utilization of space and function. The Asian flair at the restaurant was very tasty. Unbeatable location. And, plenty of USB ports. At last! A hotel that "gets it" and delivers on all counts.

"Great Location!"

5
User 13/02/2019

My wife and I stayed here for the first time when visiting family and the hotel is very impressive. The modern style was very cool to see in Springfield. The rooms are a little smaller than other hotels that we've stayed at but that was very minor compared to all of the other amenities that we enjoyed while staying there. The location to everything was awesome, very easy to get just about anywhere in town!

"I love this hotel"

5
User 12/02/2019

This hotel is great. The beds were comfortable and the staff was great. It has a nice restaurant on site with a nice lounge. Has a great lobby with serval TVs. Located in central Springfield close the hospitals and universities

"I've been here multiple times and its great"

5
User 06/02/2019

I live in the city but have stayed here. Being a local I know its in a good location, middle of town, five minutes from mall and maybe ten to downtown. I have done everything from eat at the restaurant (time and time again SO good) in the lobby to workout in the gym and it was all honestly just great!! People say in the review the showers are 'see through' but its bad at all in my opinion, who ever you're staying with would have to be looking for whatever they would see. The room sizes are small but I didn't have any problem storying clothes and camera gear! Will be back again and again.

"Business Traveler "

1
keithwR903UY, Poplar Bluff, Missouri 24/01/2019

I hate to post negative reviews but this is a nice clean, new modern hotel But the rooms are the smallest I have ever seen. No closets for clothes. New but small and cheap. Not set up at all for business traveler. Floors are concrete or vinyl plank. Service was good but just a small cheap hotel priced above market. My advice is to just pass on this one.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear KeithwR903UY, Thank you for being a Best Western Rewards member and thank you for leaving us a review. We do offer smaller, efficiently designed rooms as well as larger more spacious rooms. Whatever your travel needs happen to be we have rooms to accommodate you. Just staying for one or two nights? Great, we have you covered. Staying a week? We have you covered there too. We love the vinyl floors. They are much, much cleaner than carpet floors where who knows what has soaked into the fibers and padding. Here on business? Take advantage of free fax and copy service and our business center or invite clients to come have breakfast, lunch, dinner or drinks at Wheelhouse located in our expansive lobby. If you prefer a clean hotel, friendly service and a new modern design Vib Springfield is the place for you to stay. Thank you for choosing to stay with us.

"Vib Hotel Review"

5
User 23/01/2019

The Vib Best Western in Springfield is a new hotel and exceeded expectations. The décor, lobby, staff and rooms were better than expected. There are healthy food choices at the restaurant and the bar has large screen TVs for watching sports. Rooms are nicely decorated and spacious.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear DevonY18, Thank you for the great review and thank you for choosing to stay at Vib Springfield! We hope to see you again in the future!

"Business travel only fi your staying here"

3
Vicki R, Bethalto, United States 31/12/2018

no one at front desk the 2 days we were there except morning of checkout. Waited 10 minutes then had to ask bar employee where Not a family orientated hotel. No microwave's in room to warm anything up.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear Vicki R, Thank you for choosing to stay at Vib Springfield. I apologize for the level of service you received during your stay with us. The front desk employees are sometimes away from the pods running errands for other guests, taking out trash or cleaning the bathrooms. We offer many features for families including the gaming pods, channel line up on the TV and very close proximity to Bass Pro and the Battlefield Mall. The room is designed to be efficient and leave a small carbon footprint so we did not put a microwave in each one. There is a microwave in the vending area on each floor for all guest to use. Thank you again for choosing to stay with us.

"Waterfall shower and THE comfiest bed"

5
User 28/12/2018

I don't even know where to begin. It's technically a 2-star hotel on Google, but it is way better than any other 2-star I've stayed at. We'd been driving 13 hours across the country and purposely pushed on so we could stay here and we have no regrets. Price was comparable to others around it. The lobby is really nice and clean. Even the lobby bathroom smells like a spa. The room was nice and Wi-Fi was fast. The walls are pretty soundproof. After all that travel, the waterfall shower and SUPER comfy bed were godsends. The staff was friendly and the food was good. Breakfast isn't included but is very reasonably priced for the quality. I didn't want to leave.

"Great place to stay"

5
User 10/12/2018

Everything was excellent! Staff was friendly even those working on the floor. The room was wonderful. Very modern and sleek. The bed was comfortable, slept like a baby. And bonus they have a restaurant down by the lobby area. There were board games to play as well.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear Seaside39445915989, Thank you for the review and thank you for complimenting the staff! We are happy you enjoyed your stay at Vib Springfield and we are looking forward to your next visit. Thank you!

"Very Cool Boutique Style Hotel"

4
DrJohnMS, Washington, Missouri 09/12/2018

This hotel is not for everyone. Best for single travelers. If you like new concepts and modernism this hotel is for you. VIBe is an appropriate name. Bed was SUPER comfortable. Bathroom concept very unusual but cool nonetheless. All glass shower, partially opaque centered to room. If traveling as couple, room will get brighter as partial see thru into actual room. Some will like, others will not. Good use of smaller space. No closets, just storage bins. Lobby eatery/cafe is open, modern and friendly space.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Dr JohnMS, Thank you for the very fair and honest review. We appreciate you choosing to stay here and we hope to see you again in the future. Thanks again. Sincerely,

"Cool hotel with a sweet vibe!"

5
User 08/12/2018

-One of the coolest looking hotels I have stayed in! It has a very modern feel with a vibrant touch! -Fantastic staff! They were all very helpful and friendly; I even got a tour! -Cool pictures of different places in Springfield are hung throughout the hotel. -I had a corner room and there was plenty of room for a one night stay. The room's decor and design felt futuristic, and my room had a great view. The shower took a bit of getting used to as it feels exposed to the room, but the overall feel of the room made up for it. -The Wheelhouse restaurant in the lobby makes an excellent breakfast! I will be back! Oh, and I loved the Xbox station.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Pliabraaten, Thank you for the great review and thank you for choosing to stay at Vib Springfield. We look forward to seeing you again in the future.

"Amazing"

5
Journey62294125724, Lebanon, Missouri 02/12/2018

Room is great shower is great overall experience was great each time I've been. The beds and pillows are by far the best! Everyone smiles and helps. Place is clean and simply the top hotel I've stayed at.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Journey62294125724, Thank you for the great review and thank you for staying at Vib Springfield!

"Standard room was far too cramped and poorly designed"

2
User 26/11/2018

Our room was incredibly small and cramped. Much much smaller than any standard room we've stayed in the US and we travel a lot. Luckily we did not have full size suitcases, but even still with two of us using 24" carry-on bags, we could not access our stuff at the same time unless we put the dirty suitcases on the bed. And we could only utilize four of the hangers on the wall (no closet) since the lower ones were far too close to the ground (about 18") and the bench (about 10") on which I presume we were suppose to put out luggage. They provided a steam wrinkle remover, perhaps with this problem in mind, but that is just extra work, not time saving or added convenience. The bathroom has only about 12-15" or so of counter space and there are no hooks or ledge of any kind to put your shower things on. The water pressure was like a soft rain, which is nice and relaxing, but not good for rinsing off soap. Basically,the room layout and function doesn't deeply consider human factors the way other hotels do. Rather than turning to say, wow wasn't that clever, we were constantly trying to figure out how to get by. Instead of staying the night we left at 2am after the event we were attending finished up and we just drove home. Honestly, we just didn't feel like waking up there the next day and trying to get ready in that weird cramped space. I went back and read other reviews after and I see that the hotel recommends things like - "hang out in the lobby," and "send your kids downstairs to play video games while you shower," but I'm not sure any of these solution solve the problems we had of just being two people trying to get ready for an event (nor are they entirely safe if you ask me, but having little ones was a decade ago for me, perhaps times have changed).

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Exploration 729983, Thank you for the review and thank you for staying at Vib Springfield. The Vib is a new concept and is definitely different than standard hotels. It was designed to provide all the features you would find at any Best Western, Choice, Hilton or Marriott property. These features are executed in the rooms and lobby in a different fashion and provide a fresh new experience for the modern traveler. I apologize for not meeting and exceeding your expectations and I also want to say we do not advocate sending children to the lobby unattended or leaving children unattended anywhere for that matter. I do appreciate your review. We take them very seriously and will use the suggestions to help improve the guest experience at this Vib and the Vib Hotels being built in the future. Thank you again for choosing to stay with us.

"Great Hotel for a couple Getaway"

4
User 25/11/2018

Overall this is a nice hotel. I travel to Springfield often for basketball games and have stayed at a few different hotels, this time decided to try the Vib. There are Pros and Cons! Pros: The staff was amazing, very friendly and welcoming. Bed was extremely comfortable, very modern decor and feel. Food at the open restaurant was very good and not expensive. Alot of usb plugs all over. Love the steamer instead of iron, really protects clothes. Location is great, very close to Battlefield Mall and restaurants. Cons: Very difficult to travel with children because the top of the shower is see-through. i really don't want my above average height children getting a shock seeing their parent in the shower or on the commode. This can be fixed if the hotel covers the top with the opaque covering they use at the bottom. Room is small but adequate, do miss not having a closet. Overall, this is the direction of most hotels now and really the pros outweigh the cons.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Kim P, Thank you for the nice and fair review. We are happy to hear what you liked about your stay here and we are also happy to hear your concerns as we take them very seriously. We are currently adding additional frosting to the showers in the rooms with two queen beds to help with parents traveling with children. We are also experimenting with the hangers in the rooms to make up for the closet. We hope to see you again during this basketball season. Thank you for staying at Vib Springfield.

"Wouldn't call this a hotel "

1
User 22/11/2018

Poor security, open restaurant and bar in the lobby. Rooms are extremely small. And loud! The shower is just strange, cant believe they would put that in a hotel room. No pool or hot tub. Guess we should've looked closer before we booked! A lot of people say it's a modern feel, this day and age they can come up with something better!!

Jeff P, General Manager at Vib Springfield, responded to this review
Dear 660derekn, Thank you for taking the time to review our hotel. This is a new and very modern boutique hotel and currently the only one in North America. It is definitely not a "cookie cutter" place you see popping up everywhere else. The secure lobby, restaurant and bar provide each guest an opportunity to enjoy real food cooked to their liking for breakfast, lunch and dinner as well as the opportunity to try one of our signature drinks or a personal favorite. The rooms are the most efficiently designed on the market and with the led rainfall showers provide a fresh unique experience. Want to get out of the room and do something but don't want to walk or drive anywhere? Come on down to the lobby and take advantage of the huge space we've provided. There's plenty of room to hang out, play games, read a book or just chat with the amazing staff. We'd love to meet you. Thank you for staying with us. We hope you'll come back and get to know us.

"Great place to stay"

5
Getaway50743336917, Belleville, Illinois 16/11/2018

The rooms were comfortable,a little different from your typical hotel room,no closet ,one nightstand but lots of plugs and USB ports . The steamer instead of an iron was great and the dispensers in the shower with your shampoo.conditioner and body wash was a plus . There is no carpet so the sound carries a little more,but overall I would stay again

"unique hip hotel"

3
spfldeater, springfield 15/11/2018

This relatively new hotel has a sleek lobby and new furnishings and new deli type restaurant. Very clean great location staff friendly. My room was very nice but small,i am sure there are bigger ones. The hotel could be a bit quieter but that probably is how it was built . All in all for the area a very nice 3.5 star hotel that i would recommend for business or personal use . The fitness area is very nice as welll. very open lobby.

"Very Happy Customer, Nothing to Disappoint"

5
User 11/11/2018

I have stayed in several hotels during my vacations and travel. ViB Best Western was by far, the most up to date and modern hotel. The location was fabulous, easy to travel to with lots of options for food and shopping close by. The bar and grill part was very clean, open, and could feel the positive environment as soon as I walked through the doors.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Stay526943, Thank you for the nice review and thank you for embracing the new concept of this hotel. Your experience at Vib Springfield is what we are attempting to deliver to each guest. Thank you for staying with us!

"Unimpressed"

2
lizuxa1206, Saint Louis, Missouri 01/11/2018

completely dissatisfied with the service and amenities the hotel provided for us. We received a bloody comforter when we asked for extra blankets and pillows. The room was advertised as a king suite and the bed was at most a queen sized bed. False information.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear lizuxa 1206, Thank you for the review. I am surprised to hear you are so dissatisfied with your stay. The entire staff including myself and Wheelhouse enjoyed visiting with you and the wedding party while you were hanging out in our lobby, restaurant, bar and gaming pods. We really enjoyed some of the costumes the group wore out to the after party. It's not often a hotel will allow guests to bring hay into a room to build the outfits but they promised not to make too much of a mess and they didn't. It was a pleasure to clean it up. We did receive several requests from the group for extra linen and pillows and we were happy to move a refrigerator and microwave into one of the rooms to accommodate them. If you were to receive anything with a spot on it I hope you notified the desk. If you did not receive a fresh replacement immediately, call or email me so I can speak to the staff member responsible. We want to meet and exceed your expectations. We have several room types here but none are listed as suites. The room you stayed in was a Standard King, which has a very modern design and a unique bed set. The King mattresses measure 76x80 and the queen mattresses measure 60x80. Were you able to use the hand held steamer or stream your favorite Hulu show in 4K using the Direct TV set up in the room? We look forward to having you stay with us during your future trips to Springfield. Thank you for choosing to stay at Vib Springfield.

"A Great New Experience!"

5
Richard S C, Newnan, United States 01/11/2018

Vib (long "i" , so pronounced VIBE), is a really neat modern approach to hotels. The lobby is fun, contemporary, well lit, and exciting. There are game stations all around, really cool bar and eatery, and a cool vibrant "vibe". The rooms are reasonable in rate, small is size, configured a bit awkwardly in some places, but really modern and different. The bed was extremely comfortable and they have a steamer instead of an iron which we really appreciate. Staff was really nice and really enjoyed our stay at a great vaue.

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Richard S C, Thank you for the great review! We enjoyed having you here and am looking forward to seeing you again. Thank you for choosing to stay at Vib Springfield!

"Great hotel, small rooms"

5
Rich R, Saint Louis, Missouri 28/10/2018

This is a great hotel. The lobby is well designed and set-up as a meeting, connecting area. The Wheelhouse cafe in the lobby is a great place to eat with a healthy menu. As other reviewers have said, the rooms are small with a glass shower that is exposed to the sleeping/work area of the room. I like the concept and would recommend this hotel.

Jeff P, General Manager at Vib Springfield, responded to this review
Hi Rich R! Thank you for the review and thank you for staying at Vib Springfield! We look forward to seeing you again!

"Weird!"

2
User 22/10/2018

Concept is just weird! Bathroom sink takes 10 minutes to drain, extremely low water pressure in shower. Speaking of shower...it is open to the room, so NO PRIVACY in bathroom. The glass shower is one of the walls of the room, so don't share a room with someone if you don't want them to watch you shower and use the restroom. Small rooms and very minimal design.

JT K, Director of Sales at Vib Springfield, responded to this review
Thanks for the review, Kevin. Our rooms do feature a very modern interior and are designed with efficiency in mind. We are currently upgrading the drains in every bathroom sink to fix the drainage issue, and we're sorry to hear you got a room that hasn't been fixed yet. We'll look into the low water pressure problem right away. We hope to see you again soon, and please don't hesitate to reach out to us directly with any further needs, comments or concerns!

"Clean and reasonably priced but small room"

3
Debk1966, Wichita, Kansas 20/10/2018

Very modern style. Rooms are very small. Nightstand on one side of bed only. Showers are very see through so if privacy is needed everyone but the person showering needs to leave the room. Also to feel privacy on the commode you need to shut the shower curtain. One of the nights we were there was the restaurant grand opening, the place was so crowded and loud it was difficult to get through to the elevator to go to your room and due to the size of our group (4 rooms) we couldn't all fit in any one room to visit so we had to hang out in the crowded lobby. the manager did offer to set us up with table and chairs in the workout room for quiet. Overall a decent stay but for this 50 something, it will be the only time we stay.

JT K, Director of Sales at Vib Springfield, responded to this review
Thanks for the review, Deb. Our rooms do feature a very modern interior and are designed with efficiency in mind. Sorry to hear you had a lack of quiet during The Wheelhouse's grand opening party, they are just so excited to be here and wanted to celebrate properly. We hope to see you again soon, and please don't hesitate to reach out to us directly with any further needs, comments or concerns!

"Too pricey for small rooms"

2
amandaho08, Springfield, Missouri 17/10/2018

The rooms are very small. The service was subpar. The bed was comfy. Don't get a balcony room due to the traffic noise from Sunshine Street. You can see into the bathroom from the bed, I prefer more privacy.

JT K, Director of Sales at Vib Springfield, responded to this review
Thank you for the review, Amanda. We appreciate your feedback and are always working to improve the quality of our guest's experience. Our rooms do have a very modern interior and are designed with efficiency in mind. We are looking into additional sound-proofing options for our Balcony Suites to ensure that guests are able to get a restful night's sleep. Thanks for staying at Vib Springfield, and safe travels!

"CLEANNNNNN"

5
Wellmeier_0623, Saint Louis, Missouri 11/10/2018

I only require a clean hotel room. Everything else to me is extra. I hope this stays this clean. It is brand spanking new. Other than the walls being paper thin & hearing my neighbor pee, I loved it. I'm glad a hotel has finally grabbed the European style of things. It was tight quarters & perfect for what a hotel stay should be.

Jeff P, Manager at Vib Springfield, responded to this review
Dear Wellmeier_0623, Thank you for the review. We will definitely keep this new hotel clean. We are looking forward to having you back. Thank you for staying at Vib Springfield!

"Very bad experience"

1
User 03/10/2018

I traveled a lot around the world for business , and I've been almost everywhere Europe , Asia , Africa , but most of my travel is here in USA etc ... and i stayed in the finest , beautiful and sexiest hotels , and never been discriminated or underestimated based on my skin color or the way I look ,on October 1st 2018 I had to go to Springfield Missouri to visit some clients there and conduct business for 3 days , and I booked my entire stay at the VIB Best Western since it is a fairly new hotel , even though I'm a Hilton honor member , I choose to stay away from hiltons since they have only double tree in Springfield , what I found was that this place stinks, specially the staff at the wheelhouse bar/restaurant they have on site . One afternoon I decided to drink coffe down at the lobby , I approached the counter of the bar and I asked the bartender to give me a latte , he replied , do you want a 16 OZ or a 20 OZ , I said I need the 12 OZ only , then he said we don't have it , and I asked him with a smile in my face , How long have you been working here ? , he replied since we opened , than I asked him again how come you don't know if you do or you do not have a 12OZ coffe size since it is written in your menu , he answer was I'm not a coffee guy , with an attitude , when he handed me the coffe I paid him with a 20% gratuity on top , that he didn't appreciate it and with sarcasm said ( gracias ) assuming that I'm Hispanic , because I look so . Later that night my wife got hungry and she wanted a salad , I called from the room and I ordered a salad for her , and I asked politely to add a piece of bread with it , the guy on the phone named Michael said we don't have it , than I said how come you don't have rolls and you make sandwiches??? He couldn't say a word because he didn't have an answer !! So I said don't worry just bring me a piece of bread you can charge me for it , 10 minutes later he brought the food to the room , and I asked him where is my receipt because it was going to be charged to the room , he replied : I don't have it , he went downstairs and he called my room back to let me know what was the total .he said the total is $ xx I was shocked to pay that for a salad and a piece of bread and just being curious, I asked him how much did you guys charge me for the bread , and he said $5 for a small tiny little piece of bread , I never paid that in the most luxurious hotels around the world even in my home city Orlando Florida where we receive 60 million visitors a year from all over the glob . This will be my first and last time that I will come back here , and I won't recommend this place to anyone period .

JT K, Director of Sales at Vib Springfield, responded to this review
Hi Mounir B, Thanks for your review, and sorry to hear that you had a less-than-superb experience. We are always looking for ways to improve our guests' experience for both Vīb Springfield and The Wheelhouse. We have made The Wheelhouse owners aware of your issues so they can take steps to correct the issues described in your review. We are proud to cater to a diverse set of travelers from a variety of cultural backgrounds, and would never intentionally make those sorts of assumptions about our guests. We'd love a chance to make it right for you, so please feel free to contact us directly and ask for either JT Kendall (Director of Sales) or Jeff Portman (General Manager). Thanks again for you review, and we hope to have the opportunity to show you that Vīb Springfield is really the best place to stay!

"Fantastic new place!"

5
Rachael2013, Collinsville, Illinois, United States 03/10/2018

This location is not like any other Best Westerns I have stayed in. It is very sleek and modern. It has a huge lobby with a bar/dining area. The gym is fabulous! The only negative is the shower in the room. It was a great shower, but you can see thru it into the room and vice versa. It has a pattern on it, but you still can see thru it. Other than that- I would highly recommend this location. The stay is amazing and will go above and beyond to help you out.

JT K, Director of Sales at Vib Springfield, responded to this review
Thanks for the review Rachael! we greatly appreciate your feedback and are delighted to hear you had a great stay here at Vīb Springfield. We hope to see you back again soon!

"Good Stay"

4
Kris C, Lake Saint Louis, Missouri 01/10/2018

Hotel is super nice, sustainable, eco friendly, smart hotel. Price could have been less for area. Pastries and dessert not very good. Guy cooking the food at the Wheelhouse was dirty and pounding food into his head while he prepared breakfast. GM of hotel needs to raise standards for people preparing your food. However, the front desk staff and ladies checking people out at the Wheelhouse were very nice and friendly. The hotel is super clean and lobby inviting.

JT K, Director of Sales at Vib Springfield, responded to this review
Hi Kris C, Thanks for your review! We greatly appreciate your feedback and take every opportunity to create a better experience for our travelers very seriously. We are happy to partner with The Wheelhouse to provide an on-site restaurant and bar for our guests, so a great working relationship is vital to all involved. We'll definitely pass this along to The Wheelhouse ownership. All in all, we're very glad to hear you had a great stay and look forward to having you back at Vīb Springfield soon!

"And so it goes......."

3
voelker1313, Springfield, Missouri 28/09/2018

I'm 82 yrs. old. Don't travel much anymore, but always looking for a new place to eat. So anticipated a good experience on Thursday, Sept. 27th, 2018. The lobby was crowded. Need more tables, for sure. Staff friendly, smiling, young, nice looking. Ordered the fried rice with vegetables. Food was tepid upon arrival at my table. So what happens from there? After a few bites, it was nearly cold. In fact, a couple pieces of broccoli were cold. I'm a resident of Springfield, Mo. Hundreds of restaurants. No need to return to the VIB. Sorry.

JT K, Director of Sales at Vib Springfield, responded to this review
Hi voelker1313, thanks for your review. We appreciate your feedback, and it looks like this may be a review intended for our on-site restaurant The Wheelhouse rather than V?b Springfield. We have passed your review along to the Wheelhouse ownership and would love to invite you back in for a complimentary meal, and we'll take extra care make sure it's piping hot and delicious. Just to clarify, The Wheelhouse is an on-site restaurant housed inside V?b Springfield, which is a new boutique hotel. Thanks again for your review, and we look forward to your next stay at V?b Springfield!

"New and Unique"

5
Linda B, Milwaukee, Wisconsin, United States 19/09/2018

Looked for a reasonable overnight hotel....saw this NEW BW and gave it a try. Great price first off with BW membership. Hotel is very unique....good bar and food in the lobby. Very modern. Awesome friendly service from the staff at all levels. Very excited about their own new hotel. Rooms are a bit small, but it is the Euro look and feel. Very contempory and fun. Only VIB hotel in the Country right now. Recommend that you stay. Fun!

Jeff P, General Manager at Vib Springfield, responded to this review
Dear Linda B, Thank you for the review and thank you for staying at Vib Springfield!

"New and very swank - Will stay here on business"

4
sallenaustin, Austin, Texas 17/09/2018

This hotel is newly opened as of the time of this review. The check-in process was a bit slow, however, it was most likely due to the newness of the staff. The food in the lobby is outstanding. The Wheelhouse Street Faire has great Mexican fusion tacos and so forth. Rooms are efficient and clean.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear Sallenaustin, Thank you for the reivew. I apologize for the slow check-in, as the first Vib we do have a couple bugs to work out. I am happy you enjoyed Wheelhouse. They are amazing! Thank you for staying at Vib Springfield!

"Amazingly Modern"

5
User 08/09/2018

What a cool hotel. I was in town for work and needed a place to stay for one night. I stumbled across Vib on a third party site for a good price and decided to give it a try. It is always worrisome to stay in a new hotel with no reviews, but I was glad I did. It is pretty close to downtown Springfield. When I pulled into the parking lot, I was surprised to see how modern the hotel looked from the outside and how it felt so different than anything in the are. Upon entering the hotel was beautiful. I checked in with no issues and the fantastic young lady explained everything the hotel had to offer, from the gym, restaurant to the room specifics. The room was crazy cool. It had super modern lighting, wood look floors, and a shower that was glass and encroached into the room. It was an all around cool experience. I was in town for work, but would love to take my wife on a getaway just to check out the hotel. The restaurant seemed pretty cool and I noticed several people come in just for drinks and dinner, not even staying at the hotel. I had a dinner meeting scheduled elsewhere otherwise would have checked it out. I did stop and have a beer at the bar before heading up. The only odd part of the hotel was that it overlooked the back of a strip club, but was a good distance from the hotel. Nothing really to see but drunks stumbling out. Overall it was quiet, the staff friendly and the ambiance was great. Will definitely stay here again and would love to check out the food and gym next time.

Jeff P, General Manager at Vib Best Western Springfield, responded to this review
Dear kingofthehill81, Thank you for the great review. If you will check out our FB page there is an opportunity to win a getaway for you and your wife. Thank you for staying at Vib Springfield!

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