Best Western Route 66 Rail Haven

Good location for route 66. All well themed, very retro. Didn't feel unsafe at all. Didn't have much room at breakfast but we didn't stay as wasn't quite what we were looking for. Very busy for our stay so definitely book ahead. Room basic but ok, enough room. Good shower. Comfy beds. Could do we a deep clean as while surface clean there is still a smell of old stale smoke behind the cleaning products.

After seeing so many great reviews we were incredibly disappointed. We didn't expect fancy or huge rooms but clean. It was not clean. We found thick cobwebs in the corners and it smelled musty. At one I decided to look at the bottom of my bare feet - MISTAKE!!!!! They were so dirty from walking on the carpet. The AC unit definitely needs repaired/replaced. It was loud and ran almost constantly.

We thought it would be a good idea to spend the night at an original Route 66 motor court, especially since this is the 100th anniversary of Route 66. We stay at Best Westerns a lot, so we figured this would be an adequate place to stay. The retro vibe was appealing on first impression, and I got a nostalgic feeling of roadtrips with my parents in the 60's. That didn't last long. I don't expect luxury at Best Western, but it can usually be counted on for decent sized rooms and cleanliness. Boy were we wrong. I don't know if they have a classification of “Worst Room”, but if they did, that's the room we got—Room 415. The room was tiny and smelled of intense disinfectant, which made it uncomfortable to breathe. There was very little space for our luggage. The laboring AC unit might have been new in the 60's. With 90 degree temps outside, the room needed the AC. It blew at one speed—and loudly—all night long. At one point I thought I'd rather open the window and deal with the heat, but there was no screen on the window. Other rooms had screens, but not ours. My husband found a used soap in the shower. It was just horrible. The next morning, the coffee wouldn't dispense and the food looked inedible. Someone was trying to get help from the waffle machine, but couldn't get help. My husband usually wolfs down whatever offerings the hotel has, but not this time. He just walked out, irritated. We gave up, and checked out. The clerk at the desk clearly did not want to be there. She was sullen and irritable, throwing the room keys in a bin, and was actually pretty rude. This was not up to Best Western's standards.

Very good hotel very nice old-time atmosphere Wi-Fi was very spotty though

Great hotel and great people especially Madison

King size bed, with jacuzzi bath. Bath was large enough for two, loved it. Nice breakfast options ate the office area 7-9 AM only, but snack items avaliable at all times. No charge.

Room was small and tired! Bed looked dirty and the sheets don't look like they had been changed from the last guest! We decided to check straight out and had to pay again for another hotel!!! Could not of slept there.!

Room 143 is quite outdated, and the carpet or something had a really really horrible stench to it. It was absolutely awful. Being in our 60s, we were too exhausted after driving all day and then unpacking the car to go to complain at the front desk. We couldn't fathom repacking up our stuff and moving to a different room, if any were even available. Spend your money elsewhere, this place is not worth what they charge. It should be like $70 per night at most. Stay elsewhere.

What a fantastic stop on our route 66 journey, we stayed in some questionable hotels during our 3 week vacation. However this one was AMAZING. The warm welcome on check in and the helpful attitude from the staff we knew we were in for a good stay, so much advice on what to do and where to go. Went to our rooms and they were so charming, not too over renovated just right, original bathrooms and so full of charm, absolutely perfect. They were spotless and clean, so many amenities provided. The pool was fantastic as was the breakfast. The only thing that let it down was the fact we were. It staying there longer, anyone that is visiting on planning to pass by do yourself a favour and book this hotel it was BRILLIANT.

Enjoyed our stay! Very helpful and friendly staff. Room was clean and had everything we needed. Enjoyed sitting outside at the pavilion and enjoying the night air. Liked being able to park in front of room in this retro looking, Route 66 property. Would stay again! Liked that it was near Hammons Field.

Route 66 lost popularity as a primary travel road in the 1960's. This seems to be about the same time that this hotel lost anyone paying much attention to it. The outside of the rooms looks good from the road, but that ends when you open the door - if you can get it open. I understand that this is supposed to be a "vintage" hotel, but there is a huge difference between vintage and old, dated, and dirty. The room wasn't particuarly clean. However, the bedding did appear clean and the bed was comfortable. The bolt on the swing bar door guard was broken. I was surprised when I came back in on the second day that the room had not been cleaned or the towels changed or anything. There was no mention when I checked in that this was going to be the case. When I went to the front desk to get additional towels and told them the room wasn't cleaned, they gave me the towels but didn't offer any kind of apology or explanation. I really wasn't expecting a 5-star experience. However, this room offered the least value of any that I've stayed in in 20 years. I think you can do better Best Western, especially if you are going to try to tie yourself to an icon from the US past like Route 66.

Room was clean but had a moldy smell

Small but adequate room. Somewhat noisy street traffic and was awakened in the middle of night by a voice that seemed to be right in our room. It wasn't, but startled us. Some kind of security system? Said we were being watched and to enter our password. Repeated a couple of times and then stopped. Convenient to I 44. Price was right.

The motel was absolutely amazing. The rooms were small but cozy, and they were very clean. I stayed in room 125, which has both a window and a chair outside that faced a wall and only a wall, which I thought was absolutely hilarious. They should keep that chair there forever. The staff was so kind and friendly. They were so determined to make our experience perfect, and they did it really well. We went there for an FCCLA trip, and knew that we would not have time to wait for the motels hot breakfast, but the staff made the hot breakfast early so we had time to eat it. Speaking of the breakfast, it was pretty good for what I expected. There were several different foods to eat, and they had a good variety. The rooms DO NOT have bedbugs, which was amazing. It was quiet at night so it was really good for sleep, and the noise level was just overall pretty quiet. We unfortunately came at a time where the pool was closed for the season, but I have no doubt the pool would have been fun. The atmosphere and vibe were both amazing. The motel was also in a relatively nice location, perfect for getting a good nights rest. The shower, toilet, and sink all worked, very shocking I know. The beds were pretty comfortable. All of the furniture worked as intended. Overall, the motel was a 10/10 experience. For a first motel experience, this motel was worth every penny.

Rooms were reasonable priced and plenty space for 2 people. Breakfast was tasty. There is also some vintage stuff around the hotel grounds ideal for photo opportunities. There is a pool and a definite plus that you can park outside of your hotel room.

What an adorable place! Brings back a lot of memories of traveling as a kid...yet with modern day conveniences. Beds are comfortable, flat screen tv's, air conditioning. Only thing missing is a soda machine with 10c Coke in bottles. Staff were friendly and accommodating. Hope to get to stay here again sometime.

Cute little place and reasonable price. Very clean and nice people. Breakfast should have been better supplied, but they did have a lot of people staying. We really liked that we could just pull up to the door of our room.

Cute and very clean. Retro decor was fun and interesting. Staff was very pleasant. Room clean and comfortable. Perfect for a restorative night sleep.

Worst stay ever. Bad beds, leaky toilets, cheap furniture, crappy shower, funny smell. Not so much retro - just dingy. Very dingy.

Have stayed here a couple times in the past and really never had any complaints until this last time. The room we were supposed to have they gave to someone else, the cleaning was not up to par as some things were not working, missing, and not cleaned at all from the previous guests. Also, this was the only hotel on my vacation that did not have a Bible in the room. Really wished that was included as well. The staff was very nice and helpful. Hopefully this hotel makes some improvements and changes to make things better again.

We loved staying here. Staff was friendly and helpful and they made a fresh hot breakfast every morning. I just hope they can learn to make a good pot of coffee in the future or provide better machines in each room. Rooms were clean and satisfactory.

My wife and son stayed at this hotel while I was in the hospital in Hanover, New Hampshire. The staff, the rooms, and the breakfast was wonderful. I will stay at this hotel again without hesitation. The general manager, Stephanie is so wonderful.

Old fashioned drive up motel where you park directly in front of your room. The staff was very friendly. The pool was half filled filled with dirty rain water. Maybe it was open during the summer travel season? Breakfast was very good with a nice variety of choices. Liked the vintage feel of the motel. It probably has a very interesting history, as shown in the many photos of its past posted in the rooms and lobby.

stayed several times over the past few years. Older hotel but clean and very friendly employees. The antique cars add a touch not duplicated, We consider it the Gateway to the west for our trips

Overall good stay. Old school motel on Route 66. Antique automobiles around property as well as 1960s vintage gas pumps. Room very clean and bedding VERY comfortable. Seemed to be newish and high quality mattress. Parking area in front of room littered with many cigarette butts which was bit off-putting. Breakfast area very small and limited even for a BW. Could improve that. Reception guy had women's nails glued on. Weird and off-putting to normal people. Area is a good location geographically but many hobos, hookers, and other drifter types roaming up and down street 24/7. Felt safe but bit unsettling. The city should remedy this issue.

Recommended to us and great stop on route 66.. good location, plenty of parking and good size room, breakfast was ok, staff were lovely and fab memorabilia dotted around ..

Let's be honest this place trades on its past link to a visit by Elvis and Route 66, would you stay here if it wasn't for the history…..nope. We arrived earlier than the 4pm check in….yep 4pm which is late by most peoples standards, we knew we were early but were tired due to travel and hoped for an early check in, but no the check in lady was firmly sticking to the rules, she did say she would call if one of the dozens of obviously empty rooms became ready, but no call. The room itself is very small and not easy to navigate around with cases as there isn't storage, lack of storage in the bathroom meant putting things on the microwave, the bed has sheets and a blanket which is very old fashioned and the air con is so loud….at least you can't hear the road. If you want to try an old roadside place give it a go, it's just not for us

This charming roadside style motel is a gem and a lovely place to stay. Excellent customer service. The front desk staff was delightful. This place is old (part of the charm) but it's well kept and clean. Nothing beats being able to pull your car up to the door of the room and unload. The AC was cold and effective, great water pressure for the shower. Beds were comfy.

If there was a truth in advertising with hotels, this would be guilty of lying. This is an old motel. It may have been refurbished at some point but you don't care because it is OLD. We stayed here because it has a TripAdvisor traveler's choice reward for 2025. Why!!! I guess we can't believe any awards TripAdvisor gives. The photos of the guest rooms look NOTHING like the actual. The Continental breakfast is in a space smaller than a closet in the front lobby. Ridiculous!!

I booked this motel because I knew it was on route 66, an older motel that had charm and it had a pool. The reviews were pretty good, so I took a chance... Okay, the good. Its a cute place, the pool area is old school huge, neat old cars and even neon on the office like the old days. Clean enough where it counted (bed, surfaces... mostly), nice staff. The front door to the office was my first clue about lack of cleanliness. It doesn't take much to simply windex and wipe, it was disgusting. The pool, albeit nice and big and a good deck around it, was in dire need of better filtration and some skimming. I was also expecting a hot tub, as in the pictures online, but it appears they have closed it off with some kind of astroturf deck build. :( The outside of the room, the "sidewalk/balcony" in front of the door and steps was littered with trash and the chair and tables had food and stains on them. The door didn't close shut all the way, allowing hot air and flys to enter. The safety latch was broken. The room was clean where it counted (i.e. the bed, most surfaces appeared to have been wiped.) but I did notice that my feet got dirty just walking barefoot in the room. The bathtub spigot leaked and constantly dripped. The vanity sink had handles that pointed in weird directions and no aerator, so water came out fast and splashed on you. Towels were mismatched and, sadly, like many motels, stiff and hard, not soft. In-room coffee was a little single cup machine (no keurig) that I didn't even try to use. Glad I bring napkins, silverware, bowls glasses and proper coffee mugs with me when I travel. They offered none of this. The floor lamp in the room was broken (both the base and the light itself, just flickered on strobing). Plus there was a cigarette filter and the remains of a crumpled up, dispersed cigarette on the floor by the lamp, indicating to me that cleaning was not thorough. Beds were okay, but after 2 nights, I was ready to come home to a comfortable mattress for sure. The neighbors were the worst part. Lots of noise outside. A party started just outside my room at 3am Sunday morning. Dragging tables and chairs together and loud drunken conversation. This motel could make a few small changes and really be something. Just put in the extra effort! The double room was enough for me alone, I wanted to be closer to the pool and the king rooms are on the other side of the property. When they say double though, they mean 2 full-size beds. Not 2 queens. It is right on Rt. 66, so that interesting to drive down I wouldn't walk around in this neighborhood at night for sure. Lots of sports bike groups loud revving their engines, peel outs and noise. I wouldn't walk around in this neighborhood at night for sure. Not much around it worth walking to. They would really up their game or just offer less and provide a higher quality product It's a cute nostalgic place, it could really be something with a few small changes and more work.

Very nice motel, we could park right outside our room. The room was clean and a comfortable bed. A buffet breakfast was provided and free water for guests. There was an outside swimming pool in the complex. There was also a sitting area and a few sunbed.

The air- conditioning didn't work well and the door lock to our room was broken. There was no breakfast staff to keep things refilled or wiped up.

Very nice, older motel at Route 66. Had a small issue when checking in, as reservations could not be found. The young lady at the desk worked with me for over 20 minutes to get a room for the night, then made sure we were set with not having to move our gear for our confirmed reservation. The room units are scattered around the property, but all have a single door, easy access. Didn't get to try the pool, as most days were rainy, or we were out and about. Mom & pop restaurant called George's was a block away she had very good food...hours varied depending on the day of the week. This is a Springfield, MO stop to make if you are traveling Route 66, or just need something nice and inexpensive for the night.

The hotel is a must stay if doing route 66. We found the beds comfy enough but the aircon was super noisy, and the base of the bed had a sharp piece of metal sticking out, which my partner caught her leg on. The rooms are also poorly lit. We parked right outside the room, which was a bonus. The complimentary breakfast was very basic, probably the worst we've had yet on route 66(possibly down to space restrictions).

For the price, this hotel is a nice 4 stars, but compared to other hotels like Marriott, Hilton, etc. I would lower my rating. The bathroom was really, really small and outdated. The bed and pillows were fine. Our key didn't work so we had to go to the office to get another. Breakfast was subpar, but not terrible. No water fountain, but there was free water in the fridge. The room overall was moderately clean. The staff was friendly and helpful.

For an airport hotel where all I needed was a night's sleep I thought it was way too expensive for where it was and for the quality. I would've liked softer sheets but they were cotton at least (I hate the trend to use artificial threads such as polyester in sheets, which can get hot. There were not enough convenient outlets. Decent breakfast. Clean.

I was on a work trip and booked the Elvis suite for two nights based on the photos and the history. The King himself stayed in this room while on tour in the late 1950s. Unfortunately, the room was subpar. Definitely not worth twice the rate of a normal room. Major quibbles: The heat wasn't working on a cold January night. I fiddled with it and got it to turn on, and had to borrow a space heater from the front desk. I went to bed with cold sheets and a thin blanket. The bathroom was gross. I'm talking about black mold under the sink, chipped enamel in the tub and a wooden toilet seat that broke when I sat on it, scratching my leg in the process. Minor quibbles: The in-suite jetted tub looked like housekeeping had done their best, but wasn't going to get any cleaner. It was grungy on the bottom. I decided not to use it. The blinds went down but wouldn't go back up. After a somewhat restless night, I explained the situation to the helpful morning person at the front desk. I wanted to check out early and go stay elsewhere. She suggested I try an upgrade to the Wild Bill suite instead. I agreed and I'm glad I did! The Wild Bill suite was warm, well-appointed and in great condition. It was modern even with the retro theme. It was worth the price and felt like staying in an entirely different hotel. If I'd chosen that room in the first place, I wouldn't have much to say in a review.

This place is false advertisement to the T. The rooms look nothing like the pictures. My room had cracked walls, door gap big enough for bugs, paint mess ups, and the ceiling was cracked in so many places. I do not recommend this place, It does not give the cozy environment as shown in pictures. The price is not worth it.

This is a cute motel that has a ‘Mom and Pop' feel. It was built in the 1930's and was part of the iconic Route 66. It has been updated, our room was clean and the beds comfortable. Great location and didn't hear any traffic noise. The front desk personnel were very friendly. The breakfast offered is basic motel food - eggs, sausage, cereals, pastries. They had a coffee machine which offered cappuccinos, etc. At first glance, it looked a little run down. But we were very pleasantly surprised at just how nice it is for a budget priced motel.

We stayed in the Elvis themed room & it did not disappoint ! Jacuzzi in the room & Elvis themed decor. Clean, nice breakfast, pool, convenient car parking right outside your door . Comfy large bed ! Spacious room . Friendly staff on reception .

We enjoyed our stay here. Loved the old time motor lodge. We appreciated being able to park in front of our room and walk right in. Room was just fine. Breakfast was okay. Good location. Beds and linens were comfortable. Right on Rt 66. Enjoyed the nostalgia

Had a great two night stay at the Route 66 Rail Haven hotel. We were in pet friendly room 303, you can back right up to your doorway to load/unload your car. The room was clean and fresh smelling. It also backed up to a good sized green space to walk your dog. The exterior of the hotel is also well maintained, the lobby and breakfast area are decorated very cute. The pool was closed for the season, but there is a real nice covered patio area next to the pool with several picnic tables for guest to enjoy. All of the front desk staff were friendly and welcoming. My heater wasn't working, and a maintenance guy came to quickly fix it. I was impressed at how well the staff work together to make the guest have a pleasant experience. **as a side note, make time to visit the Springfield-Green County Botanical Center. It is also dog friendly and a beautiful place to get a lot of walking. My pup enjoyed it too!

Clean, Comfortable and Quiet! This was a random and very pleasant find as I passed through Springfield. Don't let the outside fool you-- this is one of the best hotel/motels I've ever stayed in because of these 3 things I listed above. Room was updated and very clean. Bed was very comfortable. Super friendly staff. Cool outside area with the cars. This place has all positive attributes in my book.

We got exactly what we expected from a quality BW. Clean, and professional. This place is a motel style state....it was awesome to have our car parked right outside our room. We slept in and missed breakfast, so we cannot rate that. All else was perfect.

We choose this motel because of the great reviews and the reasonable price. There were definitely pros and cons. The pros for me: Staff were friendly and helpful Coffee for breakfast was very good! Room was very clean Cons: The beds were probably a full size. Smallest bed I've slept in for many years. Bed wasn't comfortable either. Area felt questionable for safety. Scrambled Eggs at breakfast were definitely not made from fresh eggs. The room was extremely small. The hit water wasn't hot. Had to run straight hot water to shower comfortably.

The hotel was clean, it had some neat older cars and some old gas pumps,it was nothing fancy, just a place to sleep that was just fine, the room we had there was a step by the door I almost tripped, watch your step. The only complaint I have was their was a pedestal sink in the bathroom and not a vanity. It was a little tough getting ready for the day.

Clean and convenient classic motel with free breakfast. Easy to find and park. Staff really friendly. A really great place to stop on Route 66. Fab to be able to park outside your room. We went to a local Mexican restaurant, Jose Locos, which was superb and within 10 minutes walk.

We stayed in the Elvis suite. A quirky room with a few pictures of Elvis, a couch made out of the back of a Cadillac. The air conditioning was not working properly and the room was very warm (it had been in the 90s that day). It is an old school motel which is fun to experience. This means the bathroom is very small but it had the best water pressure of any hotel I've stayed at in years.

I really wanted to love this place especially after reading the reviews. Stayed in July 2024. Arrived late afternoon after a long drive & needed to use the restroom but the only one near the check-in was in a utility area & not very pleasant. Check in was easy but difficult to understand the girl at the desk. Had a pet friendly room way at the back near a nice grassy area. Opened the door but the room had not been cleaned. So drove back up to the front to get another room. Settled in then found that neither the microwave nor mini refrigerator worked. Called the front desk but were told they had no one to send out until the morning.Upon closer inspection by moving the entire unit out saw that the multi outlet was unplugged from the wall. So our food didn't get to stay cold enough until the morning. After the bathroom light with fan was on for more than 20 minutes the fan began to make a very loud noise. So we had to be careful when using the bathroom. Room was clean and beds were okay

Great, clean place to stay. Cute room, especially the one with a 2nd bedroom with bunks for the kiddos! The pool area was clean and fun, and it's open until 10pm! The whole place is clean and safe looking and the staff was nice and efficient. The only negative, for our family, was the slow drain in the bathtub kept some of us from taking showers because it would fill up quickly and was gross, and took forever to drain again. Oh, and the bottom mattress of the bunk seemed to be a futon mattress with a giant split in the middle. Didn't bother our kiddo much, as they just slept on one side of it, but that could be a very uncomfortable night if someone bigger needed to sleep there.

Pros: the pool was immaculate, our daughter loved it, there was also inflatable pool floats and great sitting areas. You have seats outside your room which we loved sitting outside on the evening we were there. Cons: the room smelt of urine. It must have been a pet friendly room (216). It was horrible, and if the hotel say they can't smell it, them somwthing must be wrong with their smell!! The room was tired, we had cockroaches, and the beds were horrendous. They were hard, noisy and bedding was discoloyred. They tend to put tgose doing 1 night in the rubbish rooms as from some of the ohoros (of the better reviews), they look slightly better. None of us sletpt due to extremely bed air con. Without doubt, the worst motel we stated in out of the 12 places we stayed on route 66. The staff shouted at a group of European guests as they mixed up the gravy with batter. I was shocked how the male spoke to them. The location is full of drug takers and was not somewhere we would take our 7 year old daughter again. I would give it a 1, but the pool is great.

We had a great stay at this motel. Arrived late but the receptionist was very helpful and we even got a goodie bag. Motel room was very good and it was fab to stay somewhere that Elvis had stayed. The breakfast the next morning had lots of choice including a waffle machine, eggs and sausages. You get to eat in a cute diner setting. Checkout at 11am is a dream as the pool opens at 10am so we could have a swim before we went.

Great staff and accommodating, room was clean pool was clean and kept, all one level so no stairs or elevator. Nice lil history of the place and route 66 surrounded by eateries and shopping. Normal continental style breakfast eggs, biscuits and gravy sausage cereal and pastries

Staff were rude and had no manner were dull lifeless husks and didn't care to listen to me and lied about me also rooms need renovated the floors were sticky like glue and smelled horrendous will not recommend to anyone I was not impressed I was grossed out

Oh boy. Where to begin. The only reason this place gets even 2 stars is because the staff were very sweet about our issues and tried their best to fix them. We stayed in a "Family" Room with a king bed and bunk beds. The bunk beds are in a totally separate room with a door that closes - brilliant setup for families and that's why I chose it. However, the whole place was in desperate need of TLC, namely: (1) No towels in room when we arrived; dirty towels from previous guests remained. (Staff brought us new towels, bath sized only, no hand towels or washcloths) (2) The hotel Wi-Fi network did not even show up inside the room. As soon as you step outside the door, it appears. Tried multiple devices, same issue. (3) Tub caulk was in terrible shape with gaps that let in at least one silverfish. (4) TV remote batteries were dead. (Staff did bring us a new remote) (5) Loft bed ladder was splintered and wobbly. One side of it was completely detached and is an accident waiting to happen. Staff offered to call maintenance but they weren't available on a weekend. (6) Hinged closet door doesn't close, just stays open awkwardly and blocks part of the room. (7) The "double bed" on the bottom bunk is actually 2 skinny twin mattresses pushed together with a single sheet over them. (8) The room has that "this used to be a smoking room and we used nasty chemicals to try to mask it" nasty smell. (9) The pool was OK, but the hot tub had been covered/replaced by astroturf, which was not noted when I booked nor when I checked in. (10) The view out the window is of several large garbage bags piled against the wall of the housekeeping building. By far the worst hotel we stayed at during our road trip. We were a bit surprised Best Western would put their name on it.

Very nice old school hotel. Classic cars outside where very neat to see. Had old school route 66 vide.

Cross-country road trip, motel #13: We liked this motel so much that we stayed a second night. Quaint drive-up motel with a lot of character. Immaculate, comfortable, and quiet, with really friendly staff. We felt very safe -- much more so than at a couple of other motels we stayed at. We wish there were more motels like this across the country. We'll definitely return next time we're in the area -- this stay was a highlight of our trip. Other notes: - There was a British car show happening in town, and many of the car owners stayed here, so we got to see some cool cars - We ate at two of the restaurants recommended by the motel. They were great! - We were given a goody bag when we checked in because we're Best Western rewards members (this doesn't always happen at BW, and is appreciated) - Really appreciate that they're pet-friendly and have a reasonable pet fee (especially compared to other motels), and a grassy area for dogs - They were happy to bring us fresh towels, upon request - We loved being able to sit outside the room (and we saw fireflies!)

A cute little old fashioned stay. The air conditioner worked wonderfully! The room and pool was clean.

an older motel that embraces its era, the level of maintenance is outstanding. The rooms are clean and well appointed.

This is a good value if you want a rt 66 motel. Biggest negative was our std. king room. It was very small for 2. For 1 maybe ok. The room was clean and had all the amenities you would expect. Located about 5 mi south of I44 it is in a quiet seemingly safe area. Exiting I44 has many modern,mid range hotels and restaurants. There were a high number of "homeless" looking around this area though.Not as safe an area seemingly as this location is. In our return trip we stayed at the Comfort Inn in the south end of town, quite a ways from I44. Having done the route 66 experience over the past few years we are now staying at more mid range locations. Research their site well to figure what room and where it is located. You do get what you pay for.

This is the only hotel we will stay at in springfield. I made a huge mistake and stayed at the other 1 once....never again.

This is an awesome historic hotel that is upkept and preserved to preserve the history of it! The staff is always heads and shoulders above other hotels I have stayed and they are all friendly and professional making you feel like you are home. The outdoor pool and hot tub is also a plus! Their breakfast is always great and better than most in the chain. If you are into historic places and Route 66 locations, this is a must do to add to your list. Elvis even stayed here in the past!

The Best Western on Route 66 is a good value motel. They have free WiFi, continental breakfast and accept pets. A check in I received a goody bag for being a reward's members.

Pet friendly though all rooms are not available to pet owners. Only rooms with two double beds and not a lot of floor space allow pets, rooms with king beds do not allow pets. The normal rooms the bathtub has no handrail to help get in and out of the bathtub and the handicapped rooms do have walk in showers though shower curtains are hung very close so shower is not very wide the rooms are kind of retro in the handicap bathrooms not a lot of counterspace regular rooms do have some counter space. Rooms could use a little maintenance. Breakfast had waffles, eggs, sausage biscuits, and gravy, and a mixture of a few other things. I will have to say the pet fee was reasonable.

The room was filthy other than bed and carpet. Smoke detectors are battery operated and the one in the room died overnight and started chirping. It was fixed the next day by staff. The ac unit ran the entire time we were there because it was not cooling properly. I would not suggest this place to anyone unless you are just passing through and need a place to sleep.

My significant other and myself wanted to have a nice weekend down in the Branson/springfield area. I had seen that this hotel fell in the top reviews and was excited to stay here. Check in went smooth and we drive to our room. When we opened up to door to our room we were kinda disappointed first off. Our king room was small and we noticed that the pillows on the bed were the size of an accent pillow that you buy for a couch. We thought whatever and went on. During that first night, the smoke detector started chirping ALL NIGHT LONG!! right away the next morning we brought it to their attention which they took care of. We stayed 3 nights and housekeeping never came into our room so we had to reuse towels and the garbage was overflowing. The bathroom was cramped and anything we put into the fridge it froze. The curtains were filthy and a couple of other surfaces weren't the cleanest. The breakfast was just your general hotel breakfast. I personally won't be staying here again.

We love stayng here. It's a nice smaller hotel and easy to get to. Always friendly staff! We always try to stay at Best Western hotels when we travel because we know we will have great service.

Nice motel in a central area with lots of Route 66 history. Rooms adequate and very clean and staff very pleasant. Good amenities and lots of recluse by. Breakfast was poor when we stayed but apart from that we enjoyed our one night stay en route to Oklahoma City.

My husband and I have been staying at this location since we got married in 2001. Always enjoyable and relaxing.

Rail Haven was a great place to stay - friendly & helpful team; located on R66; good facilities in the room - toiletries, microwave, fridge and a table and chairs to eat/work at. Outdoor seating and pool as well.

What a gem of a place. Historic motel with spacious clean and nicely appointed rooms (fridge, micro, coffee maker, tv, wifi) pet friendly with nice green area to walk, swimming pool, breakfast included and friendly staff. Several restaurants near by. So glad that someone put in the time/energy/funding to restore this place. Will absolutely stay here on my next visit to the Springfield area.

Heard a semi automatic gun shooting in the middle of the night and saw a guy stretching with a gun in his hotel doorframe. Ended up calling the police. When we talked to the lady at the front deck and showed her a video of the gun shots while she was talking to another guest she said it was a car backfiring. She would because her boyfriend has a truck that does it. The other guest standing there said it was a gun. Ended up having to pack up and get to family gathering and called back to ask for a refund. She decided to lie more and tell me that the police were on site when the gun shots happened and they were there for a silver alert. I ended up calling corporate. Love the Jacuzzi but will never stay there again. I do not recommend.

Good location that's was close to many attractions. Area is pretty quiet. The room was clean and the staff is friendly. We had a dog and the green area was in a good spot from room. A good selection for breakfast.

We loved the neon lights. The inside of the rooms are very clean and updated. Loved the parking by your door. Nice property grounds. Close to many tourist attractions. Hotel lobby has a classic feel to it. Nice gas pumps out front adding to the atmosphere.

This city is the 1/2 point for our trip to Texas. This is our 3rd time to stay in this hotel. We enjoy the cars, gas pumps, and decor that remind us of an earlier era. The king room is small, but sufficient for our needs. Everything was clean and the staff friendly. It is a good value.

Good overall experience! We didn't know the King, Elvis Presley (and his mother) stayed here. The rooms were clean and the service was good. This hotel was more rustic, like an old Route 66 motel...which it still is. I would visit this facility again in the future, for any Springfield, MO trips.

Stay was nice. Got in real late, and had to leave early. Nice classic feel. Has some old vintage cars and decorations to add to the experience. There is a light for the entire room instead of just small lamps, so that is a big plus if that is something you are looking for as well.

Great place to just get away staff are awesome and rooms are always clean. We stay here everytime we choose to just get away. It's easy access to everything. The hot tubs are nice. It's a pet friendly place as well

Very clean, but rooms are small. I have two little dogs and difficulty walking. Parking is right next to the doors of the rooms and easy to unload belongings from car to room. Large expanse of grass area right out the door for the dogs to exercise and relieve themselves. Very private and quiet. It was a very convenient and enjoyable stay. Perfect for out needs. Friendly, helpful staff.

There was cockroches the beds was uncomfortable the noise was terrible there was drunk kids screaming everywhere you couldn't sleep bc people were knocking on our door service was terrible wouldn't stay here ever again

I enjoyed my first stay here so much a booked a room for the return trip. Staff was very friendly at both check in and check out, and the hotel has some Route 66 heritage. Had no issues with the AC, wi-fi, or the fridge (that my second room came with). The restrooms appeared to be recently updated. I would recommend this stop to other Route 66 travelers.

I've always wanted to try the Best Western Rail haven. I always thought it looked like a neat place to stay. I wasn't disappointed, it has the old gas pumps and cars and the nostalgia of route 66. I like the drive up rooms, I feel I have more privacy that way, and if I forgot something in the car, it's right outside the door. We enjoyed the biscuits and gravy for breakfast and eating it outside. For as busy as the streets are, the room was quiet and we had a nice stay. The bed was comfortable and the microwave and fridge are helpful.

Nice idea of an old motel but still needs an upgrade. Staff were not very pleasant. I have to say I cannot understand why people rave about it. Unfortunately I don't think we would stay there again unless it has a major renovation. Disappointing

We have stayed here twice in the past month, and have reservations again at the end of October. The hotel staff is so friendly and helpful...something not found a lot anymore. The rooms are a little on the smaller side but still met our needs. It is pet friendly, which is another plus, although we didn't have our fur babies with us. And for the price, you can't beat it! Highly recommend this hotel if you are in the Springfield MO area.

Classic route 66 motor inn awesome staff. Wild bill suite is amazing and worth the cost. Have stayed here over 4 times in the last 3 months for work. I keep picking this motel because of how awesome it is.

I have used this hotel when in Springfield, Missouri for over 60 years. Of course there have been many changes over the years (absence of the long missed Sycamore Restaurant) but now the historicity of it's location on Route 66 as well as it's convenient access to the many Springfield attractions makes it the absolute BEST VALUE.

Really enjoyed staying in this motel, especially as we were in the Elvis Room (409), and it was my birthday. The room is the same one that Elvis and his mum stayed in in 1956, so really iconic…and just loved the ‘Pink Cadillac' bed. Breakfast was basic but you could have as much as you wanted, and was more than enough for us. You can also take as many bottles of water as you want, which we haven't always been able to do in other hotel chains. All in all a really enjoyable visit.

This motel was such a wonderful trip back in time. With all the vintage decor and retro colors, I felt like we had traveled back to the 50's. Loved it. The rooms were clean and comfortable too. And if you want 'real' coffee, walk a short distance to Brick and Morter coffee house. I wouldld recommend this motel.

Cute, quaint motel on Route 66. Fun stay. Loved the old pictures showing what it looked like in the early days. We loved staying at a motel that was on Route 66. It was a nice feature to be able to park right in front of our room.

We stayed here one night for a fast honeymoon. This place went above and beyond to make our night special! The staff were the sweetest ladies ever! The place was super clean! We got the western theme room and that tub was amazing!! ( And big enough for 2) Will definitely be back!

What a wonderful vintage destination. Centrally located in the city and a helpful staff. The pool area was bigger than I anticipated and even had a hot tub. The rooms were clean and the continental breakfast is good with several things to choose from.

Business trip, incredible staff, impeccably clean, couldn't be more pleased. Just a wonderful experience. Sophia was wonderful at check in and explained the motel's history. Meet the grounds manager Charles and he added info was well. When I saw Charles during my stay he was such a positive and professional young man. Great ambassador for the hotel and Best Western. Very pleased with my stay and I will definitely be back!

If you want to experience a little history this is the place!! This is not a fancy new hotel, but it is very nice. It has been bery well maintained and has been kept up to date while keeping the historical charm. We loved the decor in the rooms and around the motel. The beds were very comfortable, the linens were clean and soft, the rooms were clean and well decorated. We stayed on the 4th of July and barely heard the fireworks, and with the blackout curtains we slept very well.

It is an old motel that is very well maintained and very clean and quiet The theme rooms are something every person should see Parking at your door on most rooms makes getting your luggage into your room very easy

The Route 66 history was what initially drew me to the property. We arrived two hours before check-in time and instead of sending us packing to while away a couple hours, Front Desk member Ashlynn allowed us to change in to our swimsuits in the available bathroom so we could enjoy the pool until our room was prepared. Ashlynn then recounted some of the motel's history, particularly some accounts of Elvis' stays in ‘56 and ‘57. To cap off some of the best customer service I've received in years, a second team member , Tawnie, offered to let us peek at the ‘Elvis' suite, which my daughters absolutely loved! First class culture at this motel! Friendly, helpful and incredibly courteous! Five stars from me!!!

The staff was friendly and know their jobs. The rooms were clean. The breakfast was very good. I will be back this year visiting family and will not consider another hotel. In the past I stayed at a competitor. No more.

Very clean room but very small. No where to really sit except 1 desk chair. The mattress was horrible, way too soft and we both woke up with our backs hurting. The water pressure was awesome. I had high hopes for this historic place but it truly fell flat. Not worth the money at all!!!!!

Stayed two nights at property. In initial guest room, thermostat did not work which required manual turn on/off of heater. When turned on, heater ran continuously and room would get very hot — when turned off, room cooled very quickly. Very frustrating — especially in the middle of the night in January! Requested and was somewhat reluctantly granted another guest room for second night — thermostat worked fine but initial warm-up of room upon arrival took approximately an hour. Also of note, bed area of both rooms would heat up — bathrooms were both quite chilly as heat did not reach them. Aside of the heating issues, guest rooms were clean and as expected for a mid-level motel. Parking lot is very well lit and felt safe when arriving to room late at night.

Old style motel with some lovely heritage pieces in the reception area. Our room was fine and very quiet. The TV only received one channel, not a problem as we were not there to watch TV, but perhaps taking the heritage thing a bit far! The motel is on a main road but there's not a huge choice of places to eat within walking distance. We asked for recommendations of where to go and were given two. One had closed down and the other was a rib place that had run out of ribs. Breakfast was provided. There was a reasonable choice and making your own fresh waffles was fun.

This room has a huge tub that is supposed to be a jacuzzi, but the jets don't work. Our t.v. and fridge and phone didn't work either. It was late after we ate dinner and tried to use the jacuzzi and we called the front desk (with our cell phone) and they offered to switch rooms, but it was 8.30 so we decided to stay where we were. I wonder if the coffee maker will work.

We stayed here because my son had a hockey game vs MSU. It was right around the corner from the rink. Close to restaurants, shopping, and a great craft brewery ( Tie and Timber). Amazing price, tasty breakfast, clean comfy room, and nice staff. Can't ask for more!

Our stay was perfect! The decor was on point. The staff was friendly. The room was clean. Breakfast was great. We want to come back and do a photo shoot here. The classic cars were a great touch on route 66.

This place is a hidden gem! Love its Route 66 history, super clean, great value, well lit, and updated pet friendly rooms. This will be our “go to” place anytime we are traveling through the area. Staff was friendly and helpful. Great overall experience!

I always stay at this hotel when visiting my daughter at Evangel University. It's clean, updated, and the proximity to Evangel is great! Staff are always friendly and helpful! It's not a luxury hotel - but I always have good stays and sleep great!

We enjoyed our stay here. The staff was very kind and attentive. The rooms were clean and we had enough towels for everyone. Everything in both rooms worked and the Television was easy to use and even had a guide to follow. We will stay here again. The beds were comfortable. We were surprised at the 1.7 rating. This is an old school Best Western but had all we needed.

A motel for the ROUTE 66 aficionado but NOT for a light sleeper. Had wanted to check this off on my "ROUTE 66 TO DO LIST" and glad I did, Front desk an easy check-in and the room, to start, was comfortable and clean and WOULD HAVE BEEN a nice evening stay until the TV (remote) did not work. Front desk person tried their best to remedy this minor problem (apparently the TV service people had jsut been in the last few days.....really???) After a long while I was moved to another room which was nice but a bit of a bother. Bed was comfortable and all the amenities were quite pleasant. Until the middle of the night. On this particular Thursday night (actually around 2 to 3 a.m. Friday morning) Glenstone Avenue became a racecourse for ignorant and disrespectful drivers with load motorcycles and junky cars using tomato cans for their mufflers. I did not stay for their breakfast which looked like it would be served in a Route 66-themed cafe setting. This stop has been checked off my list and I will certainly NOT be returning.

My daughter and I stayed 1 night. It was perfect for what we needed for our overnight getaway.Very satisfied with location and price. We will definitely stay again next year if we attend event again..

I do not write reviews often, unless the place truly made an impact on me (either positive or negative.) I drove to Missouri for NADD National Championship (dog things) this past week from Washington DC. On arrival to the hotel I previously booked they told informed me they overbooked (1030pm) and had no room for me. I scrambled and stumbled upon a less than sanitary hotel for that night. During the event several people recommended this Best Western. I arrived at 11am and spoke with Sandy. She not only had a room available for me, but also allowed early check in and advised me of the waived pet fee and discounted rate for the event. The check in was smooth, I was looking forward to taking a shower and taking a nap after a LONG night. Walking into the room I was blown away by the cleanliness and room in general as well as the amenities. Also note, the breakfast available in the morning is hot and delicious. When I checked out, Sandy was again at the desk and the process was easy. This Best Western turned my trip around for the better, thank you Sandy! If we return next year, this hotel will absolutely be my first choice.

It was clean but if staying here you may want to stay on back side of motel. We had a lot of traffic noise throughout the night & morning. Apparently a very busy road. The bathroom sink was in with the toilet & tub area which is already a very small area so was not a fan of that.

Nice hotel in a convenient location near many amenities. Rooms were clean and beds were comfortable. The lobby is filled with route 66 memorabilia which gave it a flavor of the old route 66 in its heyday. We did not make it to the free breakfast, but it looked like there was a waffle maker, coffee and assorted to-go type of offerings. Staff was friendly and helpful. We would stay here again.

Great place with nice clean rooms. Great front desk staff. Easy access to most places in Springfield from this location-especially downtown (Walnut St) My room was just a little small for the price--but not a deal breaker as it was cozy with a very nice recliner in it.

We booked online. Given wrong room with two twin size beds, next to the only other car in the complex. Listened to yelling, door slamming and barking all night and morning. Told us that room was all they had. There is something seriously wrong with mgmt. we had a bad experience once before there, but decided to give them another chance. We won't be back

Kind of a throwback to the roadside motel days. A couple of nice old cars on display. The property was neat and tidy. The staff was friendly. And the room was well kept with a comfortable bed. The free breakfast was what you've come to expect in hotels but it was enough to get us on down the road again. I would stay again if I found myself in Springfield.

Retro and cozy. Nice photo ops with antique cars. The room is small; however extremely clean. Has a sofa and small desk, in addition to a small refrigerator and microwave. No USB port in the room, we utilized our laptop for phone charging. They have a chair also outside of room, as well as some other chairs and table outside the reception area. The hot breakfast consisted of eggs, sausage, biscuits and gravy, most hotels do not offer at such a reasonable cost. For women traveling alone, it should make them feel safe since they do leave the lights on at night. We did not use the pool but it is a nice size and definitely great to get some sun, albeit a bit noisy. They have some T-Shirts(Route 66) for purchase as well. The people at reception were super friendly. So if you are traveling the Route 66, definitely recommend this small, cozy and retro hotel!

This is an older hotel but a great place to stay. The staff is always great and willing to go above and beyond. We found this place last summer when here for a sorority event with my daughter. We wanted a pool and somewhere close to campus. Now it is our goto hotel. Love all the outdoor seating!

took a chance on this one, but Best Western has upped its game. An old motel where you can park at your door! Super nice, clean and a great price. Pet friendly! Its not on a major hiway, but only took a few minutes to locate. Staff was awesome. It has great Route 66 history.

This stay was part of our Route 66 excursion and we loved it! The retro feel and the new amenities made this probably our best stay of the trip. I would gladly, without hesitation, stay here again. Loved it!

Booked over the phone as we were there for our 33rd anniversary. Manager said she would decorate the room when we left to go shopping. Wife loved what the manager didn't even have to do. Stayed in the “Wild Bill” room and it was on-point. Definitely recommend this motel.

I cannot believe this is Best Western! The only reason I gave it two stars instead of one, is because I felt the bathroom was clean (even though it's a 4 by 4 cracker box.) We have traveled 15 days on Route 66 from California to here. We've stayed in some iconic Route 66 dumpy motels, but I expected that. I did not expect this from a Best Western. Tonight was the finals for ‘America's got talent' and we were excited about watching it. Turns out, their dish doesn't get any major stations. When I called the office, they said to try the stations higher then 20. I did, and found about six stations with nothing worth watching. I guess they serve breakfast, but we're getting up early, showering and getting out of here. We'll buy breakfast on the road. At least we will know it's good. Lastly, the air conditioner fan is extremely noisy, and the type of clientele that stay here, kind of scares us. I'm a premier Best Western member and are close to becoming a diamond member, and I would never believe that this was a Best Western.

At first glance, I thought the hotel looked like a dump, but as soon as I got closer it's historical charm began to win me over. The late night hotel rep was nice and accommodating. While the room was a bit dated, (that's actually part of the charm) it was VERY CLEAN. My wife and I both immediately remarked about the cleanliness of the room when we began to check it out. We only stayed one night but the bed seemed comfortable enough and the breakfast was pretty good. I'd recommend.

We've stayed at this hotel at different times over the past 40 years. A total remodel was done a few years ago. The decor is "retro," harkening back to the glory days of Route 66. They did a very nice job with it. The bathrooms are smaller than in new hotels, but redone in a beautiful way. We love it.

Room was very clean and confortable. Staff was most friendly and helpful. I was in the area to visit the Wilson's Creek and Pea Ridge Battlefields (both well worth the trips, by the way). After a long, hot day of hiking, the jacuzzi was great!

Real old style motel with engaging staff. Only half full yet for some reason we were put right at the back in one of the few rooms with no table and chairs outside. Room itself small and cramped but with all you'd expect from a motel, wouldn't want to stay here for more than one night. It had the oldest, noisiest air-con we've ever experienced. Usual throwaway everything at breakfast. Apparently Elvis stayed here in 1956 but he left the building as the air-con was too noisy!

The room was clean, roomy and didn't feel cramped like some other hotels. The flat screen tv was a nice size, and there was a fridge and microwave in the room. The breakfast had a variety of options; omelets, biscuits & gravy, yogurt, cereal, oatmeal, fruit, juice, coffee, creamer & milk. The classic cars on the property were really cool to see up close and there was a swimming pool. I would definitely stay here again!

Awesome place! Would stay here again for sure. Room was super cute and comfortable. Everything very retro and clean. Breakfast was better than some bigger places I've stayed at. Staff was very friendly and helpful. This will be our new go to when in Springfield.

Great little motel on Route 66. You get to park right outside your room. Historically, Elvis stayed at this location and you have a 1950s feel for the place. The room was small but very nice and clean. I would recommend this motel to couples/families.

I stopped at this hotel as my first stopover on Route 66 after leaving Chicago the same morning. It was safe (travelling as female alone), quiet, convenient and comfortable. I was really well rested for my second day of driving!

BW Route 66 Rail Haven reminds you of the days when you parked in front of the door to your motel room. But, when you walk through the door it's very modern and comfortable. Although the motel sets on a busy street, I never heard traffic sounds. The staff was extremely friendly. Breakfast was good. Nice pool although I didn't use it because the temp that day was close to 100 degrees. I would stay here again.

The Rail Haven is everything you remember about motels...friendly people, simple rooms, a pool, folks sitting outside their rooms on a nice evening, and hospitality! The historic motel is charming and affordable. We always stay here when we come to Springfield!

Lovely old fashioned motel for Route 66 travellers with original pieces around and old pictures in the room. Nice welcome and check out, staff friendly. The room we had was 316 on the back row away from the main road, however this didn't stop the noise of idiots racing at night! The beds were fine but the air con was so loud, but that's probably just their age. Breakfast was fine nothing too grand but juice, coffee, pastries and hot food if required . This is the place to stay in Springfield.

This is both a very historic hotel and a very well upkept place to stay! The staff is always super friendly and the rooms are upkept and always clean! There is also an outdoor pool and hot tub to enjoy as well. When in Sprindgield, I would highly recommend this hotel to stay at!

Great place to stay with dogs. Plenty of outdoor space to walk. Clean and comfortable room. Being able to park right in front of the room and walk out the door to walk the pups made it so easy. Loved it.

There was torn carpet, dirty phone/iron/light switches in the first room assigned to us. The bathtub was dirty and there were ants all over the bathroom vanity. Room had a musty smell. We were moved to a different room. The second room was a bit better but still had a musty odor, dirty phone/iron/light switches. Carpet wasn't much better. Bathtub was dirty. We stayed at this location due to positive reviews and listed remodel/upgrades. We were quite disappointed and will not stay at this location again.

Great place to stay on our Route 66 trip. Super clean, friendly people, modern amenities but yet they've been able to keep that vintage charm! Breakfast area is small but we got there early and it wasn't too crowded. They had a nice selection of food too. We definitely recommend this place!

This location is a great addition to the area. It's a step back in time when things were simple and easy going. A historic place of a bye gone era. It's clean and comfortable. The staff are friendly and helpful.

I don't even look around town for any better deal or value around. If you are looking for a bar or social gathering go elsewhere for you and the rest of us that don't need that. If you look for value, cleanliness, quiet and service stay here. Try at least once before going anywhere else.

Charming, quaint, retro motel. We rented the family suite (Two rooms with a king bed and bunk bed). It was only $20 more than a room with two double beds. Perfect for the 4 of us! Room was clean, check in was easy/friendly. Breakfast was just fine. We would recommend it and go back.

Friendly, helpful, Awesome breakfast with Gluten Free and Dairy Free options. Some of my favorites: Regular oatmeal (not sugar/flavored), honey, yogurt/oatmeal toppings, coffee machine offering Latte, Mocha, Cappuccino, Decaf mild or bold. Quality soaps.

This is a gem of a place on Route 66. The motel was quaint with decor from the days of a bygone era. The breakfast was very delicious and a great start to the day. The staff were very friendly and welcomed us. Our room was very small - but that is expected from an old motel. The bathroom was small and had older fixtures as well. I didn't like that there was no sink outside the bathroom. The room seemed like it had a bit of a remodel in the last several years and was clean. The bed was comfortable. It is on the corner of two busy roads and it was a bit loud- especially since there seemed to be a lot of motorcycle traffic. The outdoor pool was crystal clear and very well maintained. It looks like they just updated the hot tub as well. I would stay here again because I feel that the pros outweigh the cons.

We were looking for a clean, comfortable pet friendly room on our way to Cincinnati and this place hit all the boxes. Loved how easy it was to park in front and get to the green space for our fur babies. Room was spotless and a/c worked great.

I made my reservation online based on the information that the hotel was pet friendly. I had booked a king suite. On arrival I was informed that they do not allow pets in any king rooms, only doubles. This was very disappointing. Most other pet owners didn't pick up after their pets so trying to get my picky princess to do her private business was impossible. She refused to do it on the hotel property because the grass contained too many poo piles. Granted if you have a large dog they may not care. But minis or toys probably won't be happy. The room floor was dirty. I spilled some water and when I wiped it up the towel was black. So don't walk barefoot on the floor.

All of the staff we encountered were very friendly. Room was decent size and clean. Hot breakfast was good and kept stocked (eggs, sausage, biscuits and gravy). The hotel was quiet. Would definitely recommend. The only negative was there were no drawers to put your belongings.

We stopped along the route with our family, booked the Elvis room, Wild Bill Hickok and family room. Very cool rooms to stay in. Really enjoyed and very friendly staff. The kids really got a kick out of the Cadillac bed!

Very unpleasant stay… 1. There were flies and ants in our room when we checked in. Not what I would expect from a room that was supposed to be cleaned and sanitised before we checked in. 2. There was a pubic hair on the shower wall. 3. The Wi-Fi was awful. When we had connection it was only 1 bar and it kept cutting out every 30 seconds, I would not recommend staying here at all.

I had the wild bill suite. I was interested in the soaking tub. It was the only good thing about the room. Your aged dirty window units cannot keep up with the Missouri summer. The floor was dirty. I walked around with bare feet and then got in the shower and obviously my feet were filthy from the floor, since that was the only place that I walked around with bare feet. Ugh. The tub was nice, but it is too slippery, it is an accident waiting to happen. There is absolutely no place for a woman to do her hair because there is no vanity space. I don't wear makeup, but I imagine that would be a nightmare. I am sure you are wondering why did we stay 3 nights. I honestly was not sure if they would give me my money back and my husband hates a scene almost as much as he hates to move to another hotel (I have made him do it before and he hates it, so you got to keep our money). For that price, I could have stayed at a nice boutique hotel and next time I will. Best Western used to be my go to hotel when we travelled, but a few years ago we stayed at a dirty one and I quit booking them. I made an exception and it was a mistake. Back to Hampton or better for us.

Room was clean and comfortable, A/C, unit was very loud making it difficult to sleep. Had to turn TV volume up quite loud to hear it over the a/c unit. Free breakfast met expectations for the hotel's price point.

We unexpectedly had to book a hotel room for a week in Springfield and we found this gem. It's an older motel but has been updated recently. The front staff was amazing at each and every interaction. Thank you Sandy for juggling rooms so that we could stay for the week! Would definitely stay here again. Has a nice little pool that felt great on the 100 degree evenings. Had a nice hot breakfast every morning. The only con that I can say is that the laminate flooring in the rooms that had them were dirty. Thank you again for the comfortable stay!

The Elvis themed room was really cool. My husband is a huge Elvis fan so he loved it. Every staff member we came in contact with was very polite and accommodating. The TV probably needs updating. The air conditioner wasn't great but in all fairness it was 100° out during our stay. Our total for two nights was $350 which I thought was a little pricey for what it was. We weren't completely disappointed but would probably search out other options if we were to stay in that area again.

We loved this hotel. It was very clean and had a nostalgic feel! Would definitely recommend. We stayed in the room that had the bunkbed in a separate room. It worked out great for our spontaneous family weekend getaway.

The property had some really neat displays of antique/classic cars and the office was also done up like the 50-60's. Had a phone booth! Breakfast was very good, hot and plenty, no waiting around to refill. Pool was really nice, too!

This was my first visit to Springfield MO and stayed here for the weekend. The staff was so nice, I called multiple times while on the road and they answered my questions every time and didn't sound annoyed. The rooms were clean and it was nice to have a real breakfast and not just granola bars with yogurt like other places. I asked for suggestions of places to visit/eat and they gave me great recommendations. When I left I asked if they could take a picture of me with my flag and didn't hesitate at all. Will definitely stay here again when I'm back in town.

We stayed at the Rail Haven on our trip down Route 66 checking out historic and interesting sites. We really enjoyed our stay here as it was a great mix of history, nostalgia, modern convenience and very comfortable. The beds were very comfortable, the rooms (130 and 403) were clean, well maintained and yet still had the spirit and feel of the old motor lodges. They have a very nice pool and hot tub, pavilion with a big screen TV and plenty of restaurants and gas stations nearby. Breakfast was in the reception building and was typical for most nice hotels including waffle maker, breads, pastries, sausage, omletes, biscuits and gravy, milk, cereals, eggs, and fruit juices. The staff were very pleasant and helpful, check in a breeze and we will definitely be back if we come through the area again!

We came to Springfield to visit our grandson before he shipped out for military duty. Rail Haven Best Western made our visit great. We spent a lot of time in the room during the day and everything was great.

We took a short trip to Springfield and found this motor inn within 5 minutes of the Springfield Cardinals stadium and Gillioz Theatre. It's on the old Route 66 and full of history No frills rooms. Beds are comfortable but no feather toppers here. Pillows as nice as any Choice hotel. Our room had a separate staging area with single-cup coffee pot outside the bathroom. Tub had old fixtures but they worked fine for the shower. You can sit on the patio/walkway outside your room and in the old-style way, visit with your neighbors if you want This place draws people with older, classic cars & trucksso it's like staying in a living museum. It's also apparently a favorite for paranormal investigators who come for overnights at the Pythian Castle. Breakfast is basically the same every day, so if you don't like biscuits & gravy, well, there's always sausage, eggs & toast. We loved parking at our door. That just brought back memories for us as kids, traveling with our parents. Some drawbacks ~ loud street noise all night long. Kind of hard to make a left turn out of their lot. Not much in walking distance. All the action is south, down the street.

This is a historical hotel but not dated. It's wonderful. The breakfast was very good. The staff was very friendly. The room was clean and cool (a/c). We will be using this hotel again. There are also 2 themed suites.

This hotel was quite and clean. We were very impressed with the staff and the breakfast. The location is great! We stayed one night in the Elvis Room. It had a hot tub in the room and was a great ending to a long day dive on Route 66.

Visited as part of our Route66 honeymoon. Unfortunately all the hotels and motels on our trip have been pre-booked and paid for. We visited a Best Western at Grand Canyon just a week ago and had such appalling service that I was reluctant to come here. Had Best Western responded to our complaint appropriately at the time, or responded to the bad review we had left, we would not have been so reluctant to attend, but as we were ignored, charged for a breakfast we could not eat (wanted cereal but the whole hotel had no milk, despite there being a shop across the street, plus the appalling rudeness of a staff member) we still had the room booked. The room appeared clean and the a/c had been left on which meant it was cool upon arrival. The bedding although clearly clean and laundered, did have a stain on the bottom sheet, plus a previously used bottle of complimentary body wash had been left on the shower shelf, so although it looked clean, the chambermaid had not been thorough. The lamp had a faulty bulb so we could not use it. Hopefully it was just the bulb and not an electrical fault. . Because of the last incident, we will not risk breakfast here, proof that one bad experience will always impact further. I will NEVER book a Best Western as long as I live and will be following up my previous complaint with their Head Office when I return to UK. Please see previous reviews as I have had fantastic service across the USA for the past two weeks, except at BW hotels. BW please get your act together. You will be hearing from us. As per previous complaint, I doubt BW will respond

I was skeptical to stay in a drive in motel, as I usually stay in 4 star hotels. This motel was perfect. Bed was comfortable and room was clean. The motel has a lot of character from the 50'-60's. Loved it!

We had an excellent stay at the Best Western Route 66 Rail Haven location. We would recommend the Elvis room. It was a exceptionally fun filled time, and the rooms and well maintained, very clean and comfortable.

This hotel is very clean, the sheets were crisp, the pillows fluffy, the breakfast clever, and the theme adorable. We appreciated the shower head being above our 6 foot heads and the snappy internet service.

We ahve stayed here four times before. This is a unique hotel on Route 66 and is always a great stay. I think the internet problem is due to their closeness to so many other businesses. They should be able to fix it. If they can fix the internet problem or if you can just use your phone which is what we did this is an awesome experience not to be missed. It is so convenient to everything. We came this timw to see WOW only a mile away.

I really like the place. Room was very clean and felt fresh. Mattress was great. The room just seem very small to me for the price I had to pay. Location is very busy for traffic . Breakfast was good...didn't really see anyplace that stated when breakfast was over? But in all..I really like it and would stay again.

I have to say this is my favorite Best Western. The staff is amazing!!! Fresh baked cookies when I checked in. The room was clean, comfortable and quiet. I love anything from the past and they delivered. I talked to the staff about the property's history and they were happy to share their knowledge. I also saw some cool stuff walking around the property. The breakfast was also good, which I find in all the Best Western's I stay at. I loved the sausage links because usually it's a patty. these were way better. If you want a great place to stay in Springfield that's affordable, chose this one!! PS, Kayla at the front desk was super funny and sweet!!

Wonderful Staff-Great Breakfast-Clean Room--Good Price. Very impressed with the staff. I was late to breakfast and they took the time out to bring me out some food even thought they had already pout most things away. also, the staff gave us a personal tour of the Elvis and Wild Bill rooms even though we did not stay in it. All were very kind to go above and beyond to make our stay good.

Fun motel— reminded me of ones my family stayed in many years ago. Clean, quiet, nicely decorated, convenient location. Friendly staff; I didn't need anything extra, but I felt they would have been happy to assist me if I had.

Every time I go to Springfield, MO I always look forward to staying at this historic wonder that is upkept and modernized well. The staff is always super friendly and professional. This is a must stay if you are a Route 66 fan or a fan of history!

We enjoyed our stay on our roadtrip in Feb! The room was very comfortable and the front desk was very personable and friendly. Breakfast was just fine! No issues with anything at this historic hotel icon!

I had first heard of this hotel several years ago while watching some travel videos. I recently planned a trip going cross country and including part of Route 66. We pulled up to find a well cared for property with quite a nostalgic feel. We had to wait a couple minutes for the front desk clerk to get back to the front office, but check-in was quick and friendly. One fear of motorcourt hotels is the overly dated feel (worn fixtures and overall tiredness), this was not the case here. The rooms felt clean and updated, while paying homage to the historic nature of this hotel. I will definitely be adding this to my list of hotels to stay at in my future travels through the area.

This hotel is in great shape. All rooms are on first floor and they are per friendly. Breakfast of fresh eggs, biscuit and homemade gravy was excellent. Received great service from Lori, Dalton and Trent. Well managed operation. I highly recommend.

Nostalgic and cool would be our description of the Rail Haven. If you are doing Route 66 right, you should plan for a night here. Great staff! Very informative of Springfield and history of the area. Free breakfast. Pet friendly!

The hotel wasn't quite what I was expecting from looking at the pictures online. That being said the rooms are small but everything worked just fine. and the bed was comfortable. The staff is very polite

The room was noisy being near a busy road and the floors were so dirty that when I spilled water and wiped it with a towel, the towel came up almost black with dirt. The bath had someone else's body hair in it. Other guests were hostile to us for wearing masks while they sniffled and coughed over the breakfast, and the lady at checkout was unfriendly and rushed me out, so I didn't get a chance to talk to her about my concerns. The room was also pretty cold with lightweight blankets not appropriate for winter, and the beds are old spring mattresses and not very comfortable. You could hear neighbors through the paper thin walls and we got woken up by a dog barking in the night. I expected a budget motel given the location and price, but it could have at least been clean. I wish I'd stayed at a LaQuinta chain or somewhere else more comfortable that would have been in the same price range. The theme of this place made it seem cool but it wasn't worth the terrible sleep.

Stopped for 1 night on a road trip. Charming hotel with Route 66 character and memorabilia. Elvis stayed here in 1954. Motel style rooms with your car parked right outside the door. Rooms are not huge but clean and in good condition. Bed is very comfortable. Breakfast is offered in the motel office - so you do have to walk outside to get it. Staff was friendly and very helpful.

Great for 1 night while passing through town. Cannot imagine staying longer though because the beds were terribly hard and the pillows had no fluff left in them, flat as pancakes. Front desk was great and the breakfast was good, nice atmosphere.

Very clean and quiet. Grassy area for pets and well lit! Loved the old school feel and modern amenities. Convenient to restaurants and felt safe in the area. Easy to find and great parking space. Overall a great experience!

This motel is a gem. It actually has character and is efficiently managed. We travel every other month from NC to MO and most places we've encountered are dirty even though they say they are using accelerated cleaning methods due to COVID. This motel is spotless. It was everything they advertised. Very helpful staff and just a great place to stay in Springfield, MO.

This Best Western is always awesome to stay at when in Springfield. It is historic, kept in great condition and the staff is always super professional and friendly. I highly recommend everyone to stay here ... Elvis even did in the past!

The best value in Springfield for a good and quiet nights sleep. The bedding could not be better anywhere. Very clean and a little nostalgic. Nothing fancy but is you room really the reason for being there? Efficient service and quiet and centrally located.

The room was clean, the team was very helpful and responsive, the decor was the most fun. Reminded us of a step back into the 50's only with new & clean fixtures and facilities. The entire property was well kept and inviting. The location was close to everything we traveled to see.

This hotel is a classic Route 66 landmark, built around 1940 I think and expanded several times since. The rooms are a bit basic but well maintained, the only complaint was a rather noisy window aircon/heat unit that kept going on and off all night. We stayed in the Elvis suite, which was very cool (Google it for pictures, that's exactly what we had); it included a jacuzzi although we didn't have time to use it. Be prepared to drive a bit for decent evening food, although there are fast-food/quick service restaurants not too far, maybe a couple within walking distance. Breakfast was decent. Service was okay.

On our Route 66 roadtrip, we tried to stay in vintage motels and hotels as much as possible. This is the first Best Western we've stayed in in years--we usually stay in midrange rather than budget hotels--and we were very pleasantly surprised. Our room was very clean, attractively decorated with a mid-century vibe, and the staff super-friendly. There is a free hot breakfast, but no breakfast room. You call about 5-10 minutes beforehand to order, and they have it packaged up to go when you arrive. You help yourself to beverages. There is a covered pavilion, but when we visited it was too cold to eat our breakfast there. If you are looking for a vintage Route 66 motel experience, keep in mind that, while this property dates to 1938, most of the original buildings were replaced in the 1950s. Since then, the property has been altered so, while there are cute 1950s touches, they're all recent alterations, not original. It's nonetheless fun to stay in a place that Elvis stayed twice in. Take time to walk around the property--you'll see old Best Western signs, an old sign for the restaurant, the original neon Rail Haven sign, and a replica of a neon Springfield directional sign, When we visited, the property did NOT have green neon lights under the eaves as shown in some photos. But it was still a great, fun stay.

This is an historic motel located along Route 66. It features interesting relics such as 1950's cars. The value was good, and our room was clean and well maintained with a comfortable bed. The facility is dated with considerable shortcomings. Our room was very small and had few outlets, old carpet and a hard tiled bathroom floor that was cold on bare feet. There is no common breakfast area, so guests are urged to return to their rooms to eat in this “grab and go” arrangement. However, no trays are provided requiring many guests to make multiple trips to carry their meals to their rooms across a windy parking lot. I would think twice before returning to this location which is inferior to what I expect from Best Westerns.

There are several things that I liked about this motel. First , it's conveniently located near I-44. Second, the first thing that you see when you pull in is a 53 Ford Fairlane which enhances the feeling of nostalgia one experiences. I was fortunate enough to have gotten the Elvis Presley Suite. Presumably it's the same room where Elvis stayed making this trip even more memorable.

The room was clean and the staff were very kind. Breakfast was delicious. We enjoyed seeing the old cars and signs on the property. The outside area with the big TV was neat. I would recommend staying here.

If you want to live the nostalgia and americana that is Route 66, you gotta stay here! They have put some real time and effort into keeping this place up just as was back in the golden age of Route 66 travel. The service, welcoming staff, decor, everything... it's a gem!

Clean, great location, reminiscent of the days when Route 66 was at it's prime yet included modern conveniences-tv, wifi, refrigerator. I highly recommend this location, regardless of the purpose of travel.

Staff was very friendly. The atmosphere was great. Stayed in a room with a jacuzzi tub and it was amazing! Room was cute and cozy. Breakfast was sieved to us, and we're took it to our room, or could take it to a table outside. It was good food. The bed was super comfortable!

Great people Rooms satisfactory Great location You can park right in front of your room Very Safe I would stay here again and the rate I paid was fair and they offer quite a few discount programs - Elvis was right

I have had really good front desk people to check me in. Sandy and John are 2 of the many staff i have met at any B.W, that are friendly, helpful and make you feel welcome!!! If every B.W had front desk staff such as these 2.....i wouldn't stay anywhere else!! Thank you to both of them for making me feel welcomed. It makes your stay much more pleasant when you check in and they actually welcome you to be there and don't treat you like you don't belong there but we have to check you in bc that is what they have to do! There is a difference. So thank you!

Our Route 66 Missouri tour began at Best Western Rail Haven Motel. It's right on Route 66, complete with neon at night and Burma Shave signs visible in the daytime. Classic cars, an outdoor pool, a clean, comfy room and friendly staff. Elvis and I made a great choice - 55 years apart.

I was traveling for business with my son with me, and we stopped in Springfield for the night. What a quaint nostalgic stay this was!! My son was intrigued that Elvis has once stayed at this same hotel. We both enjoyed the antique cars and gas pumps on display, as well as the throw-back decor. The staff upon check-in, as well as breakfast and check-out, were all friendly and happy to accommodate! Breakfast was fresh and friendly, with both hot options and cold. There is an outdoor pool but our timetable did not allow us to check it out. The room was clean and the furnishings were in good condition. If/when we happen to be traveling this way again we will definitely plan to stay here!

Traveling and happened to find this hotel on Best western site. A truly nice step back in time. The cleanest hotel we have stayed at in years. The lobby is retro 50's diner. The old cars parked around property were beautifully restored. The rooms were decorated as if you stepped back in time. Truly a must stay if you are a Route 66 nostalgia love. The staff were very welcoming and helpful.

I am a travel nurse working at a local hospital. I travel with pets. This motel is a good option. The buildings are older. This is a plus.Unless someone is talking loudly directly outside my room, I cannot hear them. Perfect for a day sleeper. Lots of restaurant options close by. Rooms are no frills, but clean. The internet is slow at times.

Last minute stay and it was worth it. We were traveling through after a funeral and it was late and we just happened to look up the reviews and while it doesn't look like much it was worth it. The staff, the decor, the rooms and the history were worth the stay. We will be back for another stay!

The staff at the Best Western were friendly and accommodating. They seemed to care about our comfort during our stay. They were helpful with dinning and tourist options and things we shouldn't miss while we were there. Motel was well lit and felt safe even late at night. Rooms were clean and felt sanitized upon entry.

This is one of the older best westerns from the 1950s but has been remodeled and updated to 2020. It has the 1950's charm of a roadside motel but has all the current update. It is neat. We felt at home and comfortable

We really enjoyed our experience on Route 66 at the Rail Haven Motel. I usually prefer hotels with interior corridors but we had great parking and the separate kids room was a huge bonus! The swimming pool was clean and the hot tub was great. Breakfast was good with enough choices for everyone, I especially liked the fresh fruit.

We loved the location of this hotel. It was nice parking right in front of the room. The room was on the small size, but perfect for a 1 night stay. We would definitely stay here again and recommend this hotel!

Everything at the Rail Haven was great. The staff was as nice as could be. The room was clean and comfy with a good a/c. It was perfect to keep my motorcycle and trailer right outside the door safe and secure. The pool was crisp and clear. The Rail Haven will be my first choice of stay next time i will be in Springfield.

We stayed here as a last minute option. The front desk staff were very hospitable and we originally thought the room was great until later in the evening when we noticed the air vent in the ceiling leaking and the ceiling next to it as well. The staff moved us to a different room. Then that room had a plastic bag on the floor, a plastic wrapper on the nightstand and a fork on the sink. The sheets also had hair on them. We were too tired at this point to call the front desk again so we just dealt with it. It is evident that they really try to keep the property as up to date as possible but due to its age it is difficult. The staff were amazing as well. I would stay here again if the price was much lower bc we enjoyed the hospitality,

We were doing a route 66 tour. I saw the motel on line and it looked very intriguing. Upon arrival I was not disappointed. The stakk was very friendly and knowledgeable about the area. The restaurant the recommended was great. Tracy and John represented the motel with professionalism. Two nice employees that went out of their way to take care of us.

Well rooms need updated. More room they kinda small with a king size bed and the other accessories that were nice to have in room. Also the parking is tight when u have a long wheel base truck. Lol. Our ac went out late night early morning. When we were leaving I called and reported it to the staff. When receiving my online receipt I was given a full refund so they made it right. The staff was great and wonderful

Missing grout in the shower. Floor tiles were broken in the bathroom. Shower faucet leaked. Towels were stiff and rough. Key to the door didn't work half the time. Breakfast was horrible. I was ignored at check out.

We arrived a little before check in. Room wasn't ready, so Kayla the wonderful lady at the front desk helped us figure out what we could do with our family of 6. We came back and room wasn't cleaned yet due to being short staffed. We were able to use a bathroom to change into swimsuits which was wonderful because the 4 kids were getting restless. Pool and hot tub were clean and much needed after a long road trip. We decided to head to dinner after a couple of hours, during which time our room was ready. Everyone was so apologetic that they were behind, but hey, it couldn't be helped (everyone was hustling to get rooms cleaned for check ins) and it worked out fine. Room was clean, plenty of space ,so perfect for our family. After reading previous reviews about noise from the busy street, I brought a white noise machine. I'm a light sleeper so I was the only one that heard any traffic. We had breakfast in the morning of biscuits and gravy, sausage links and eggs, and some juice. Everything was hot and tasted good. There were also packaged donuts, danishes, fresh fruit, coffee and instant oatmeal available. Plenty of options for everyone. Keep up the great work, it's appreciated! We thoroughly enjoyed our stay and would definitely return.

Ok so first I was a bit weary bc it does look a little sus but after checking in, we loved it! At First, because of short staffed, we did have to wait about 45 minutes for a room to be cleaned, but we went to the huge bass pro down the street and had a great time there. A staff member called us right away to let us know our room was ready and we went back to the hotel. Room was spacious, king bed was so comfortable, kids loved the bunk beds, pool was fabulous and staff was super friendly. Hot breakfast was yummy too! Love the kitschy Route 66 stuff they have in the rooms and front desk. They even give out free post cards and stickers! I love how you park right in front of your door and we enjoyed sitting on our sidewalk area watching the cars go by and the sunset. If I'm ever in Springfield again I will definitely stay here. It's not fancy or frilly but it's comfortable and homey

The hotel was clean, front desk service was friendly. The downside…it's worth maybe $50 a night…way overpriced for Springfield. It's a motel, so you hear all the traffic, all the kids cruising and racing in the summer…we heard people standing outside our room talking all hours of the night and early morning. It's outdated, especially for that price. I would not recommend it, my husband is from Springfield, and he was not impressed, said there were way better places for the price. We were passing through on our way back from Texas, I should have let him pick a spot…I honestly don't know how this comes up as the #1 hotel in Springfield on my list…

We stayed in a room that had a king bed and bunk beds. The decor was great, but the wood floors were so dirty we had to put on flip flops everytime our feet were on the ground because our socks were getting so dirty. Our bathtub had water dripping all the time, staining on the tub and mold on the wall. The room had such a musty smell that I had to wash everything we traveled with, including the stuff we didn't wear that was hanging in the closet. This was a huge disappointment at $150 a night. I will never recommend this hotel.

Don't know about the other rooms but the Elvis Suite is a great way to spend a night in Springfield. The room has some great memorabilia and is very clean and absolutely fun...from the leather seat in front of the bed to the jacuzzi with Elvis watching you....Elvis probably would have frowned at the breakfast offerings. There were no peanut butter/banana/bacon sandwiches, but George's Restaurant down the street has some good food.

comfortable little motel, decorated nicely, beds are comfortable, everytime I've stayed the rooms are always clean and comfortable, one of my favorates in Springfield. Rooms are somewhat small but very accomadating

My personal experience has been great. It's always helpful when you don't know an area for associates at a business to be knowledgeable and friendly. To recommend good eateries and attractions. I also like personal recommendations.

The staff was friendly and made every effort to make your stay enjoyable/relaxing. the rooms are clean and comfortable. the breakfast was limited (bag breakfast with fruit/mini donuts/granola bar and a breakfast sandwich (sausage and egg is what we had) was provided upon request. We stayed for 2 nights and had no issues with getting extra towels.

It was like stepping back in time for this senior citizen, but also thoroughly enjoyed by the 17 year old young man in our group. We ended up staying several nights. One caveat: bring earplugs if nighttime road noise is an issue for you

This by far is always one of my favorite hotels to stay at. It is very historic and upkept in excellent condition. The staff is always super professional and friendly making my stay that much better! This is a must stay location if you are in the area. Even Elvis has stayed there in the past!

We were in town for the state basketball playoffs, so spent most of our time away from the hotel. it was very clean and pleasant, and the front desk staff were helpful and friendly. We would recommend the Rail Haven for anyone needing a medium priced hotel with everything needed for a comfortable night's rest and light breakfast. Coffee was good!

Touring colleges- stayed here overnight - immaculately clean, cool retro feel, great documentary about historic Route 66 on channel 2, and Dalton the night manager was so friendly and helpful! Best of all, he reassured me truthfully that the pet-friendly rooms were on a row at the back of the motel so my allergic family had no problems sleeping well. Would definitely stay here again.

This is an older hotel that has been well maintained. It is clean and the staff are very nice and helpful. The only issue, and a major one for us the hotel is right along Route 66 and vehicle traffic can be heard all night long, worse than near an interstate.

Too expensive for what you get, don't advertise hot breakfast, then provide apple sauce. I stayed the night prior to this stay at an awesome Best Western near Kansas City for only $5 more than this place. It is a motel, NOT a hotel...

I fly home from Work usually every 2 weeks. Since I recently formed a new relationship, we began spending a night or two together and the first trip I chose this place. I stay in best western a lot and have lots of points but I rented a jacuzzi room and had to pay cash! Lol. Its priced well though and very nice. The whole place is fairly well updated and reasonably nice and comfortable. But, it's old and it what you would get from a newer place. The wifi works well and its cleaned better than the even cheaper places but there are a few sacrifices for staying where Elvis stayed when this was the newest and nicest place in town. I'm afraid if Elvis came today he would choose to stay somewhere else!

Very pleasant stay. Super nice staff that is knowledgeable about the area. Clean rooms with nice amenities. Due to COVID breakfast offered was a grab and go style with water, granola bars, muffin or danish type item. Will recommend location and will definitely be back.

my daughter goes to college in near by and I like the easy use of this hotel. Great price. room and beds are alway nice and clean. staff at desk was nice and helpful. I have stayed here on every visit to Springfield

The staff was wonderful and helpful. Room was clean. I have stayed at this property atleast 6 times in the past 10 years. Hands down my FAVORITE place to stay by far! I love the layout of the property, it feels like a little cottage..very quaint!

We always stay at this Best Western as it is clean, staff are friendly and the room charge is within our budget. The rooms are always ready, the check in process is smooth and quick and the rooms are always clean.

I couldn't resist the opportunity to stay in an Elvis themed motel room right on our Route 66 road trip. From the pink Cadillac bed frame to the in-room jacuzzi fit for a King, I couldn't help but geek out on all things Elvis. Apparently Elvis stayed here with his mom in 1956. Elvis or not, there's no shortage of retro Americana here overall, from the restored Rail Haven neon sign to the vintage gas pumps and classic cars right outside the main lobby. Definitely a worthwhile place to stay.

The room was cute and clean, staff was very friendly, breakfast was great, parking was fine...but the jacuzzi didn't work. I called the front desk and they said they could send someone over around 11:00pm. I told them never mind and just went to bed.

Renovated Rt. 66 motel with all the up to date amenities. Excellent staff, clean rooms. The rear of the property is secluded from the main office and provides opportunity loud parties, people sleeping in their cars, etc.

We stayed there a couple of years ago as a part of our Route 66 trip. This was our second time there. If you are taking a Route 66 trip, the Rail Haven is a must!! The rooms have been updated with things we expect and still keep the Route 66 experience. The rooms are also very clean!!

Excellence in the details for this amazing Hikock inspired room. This hotel was such a humbling, unique, and fun stay I can't not leave a review. Upon pulling up to the hotel and seeing the neon signs, 1950s Ford sedans, and the Route 66 Americana culture this establishment has, from when you first walk inside you are greeted by the kind front desk associate Tracey, she welcomed my girlfriend and I and gave us backstory on Elvis staying here, wild bull hickock in the area, restaurants suggestions and went as far as personally enhancing our experience which is fantastic. The manager Brandy was incredibly professional and kind. She set us up with the brand new themed suite “wild bill hickock” room. The history of this establishment has Elvis having stayed here and Springfields Original Town Square- where bill hickock got into a gun fight and when you look inside the room you see the memorabilia that represents the history. The gorgeous hard wood floor and hard wood walls give a neat clean yet Wild West vibe. the decor the lamps the clay hanger the wardrobe closet even the iron rod head board and red velvet cushion chairs give you the feel of an old timer salon. The shoe piece of this suite is the jaw dropping copper tub with a bronzed brushed faucet in the center of the room. Laid on top of beautiful brick flooring giving the essence of rugged and romantic for the way-ward traveler kicking off his boots or the bubble bath for a romantic couple. Memorabilia is built into the rooms essence magnificently. Poker cards chips and imiages of wild bill and beautoful murals on the back wall showcased by adjustable spotlights that give this themed room a comfortable historic feel without being over the top. Be aware the room does not come with a fridge and the bathrooms barn door does slide open a little without a lock, however that's the ambiance of the overall feel of the design. The staff, the design of the room, the hotel overall are notable for hospitality references, comfort and enjoyment. Would love to stay when the pool is open over summer and explore their bbq area in the future. Definitely recommend for a memorable stay.

Am I wrong to think the Rail Haven doesn't get enough Route 66 love? This place is great and still maintains a classic vibe. Clean and good service. Top Notch! Rooms face outward, which was must have for me. They have an outdoor pool, but I did not use.

I called 10 motels in the Springfield area looking for a pet friendly place to spend the night as I traveled from Omaha to Memphis. I rarely stay at Best Western but it was my only option with a 3-month old puppy. I was not disappointed! In fact, I was pleasantly surprised at the friendliness of the staff, cleanliness of the pet-friendly designated room and nearby green space to walk puppy. I will definitely stay again when I am in the Springfield area.

My truck broke down and my dog and I were stranded in Springfield for six days. The Rail Haven took amazing care of us. The rooms are comfortable. The pet friendly rooms over in the 300's have a large green space right there making it easy to take the pets out for a quick walk. Staff is incredibly helpful. The location is okay. BUT, just a couple blocks down the road is the Route 66 Food Truck Park which I highly recommend. Also Mexican Villa Comida is a nice little restaurant in easy walking distance.

Overall, our stay at this Best Western met our expectations. The location was perfect for activities in Branson and Springfield. We enjoyed the historic vibe, comfortable bed and jacuzzi tub in the Marilyn Monroe room.

My husband and I stayed in the beautiful new Wild Bill Hickok room. It was period correct and you could tells lot of thought went into even the smallest details. It's obvious the owner takes great pride in the upkeep of this historic property. The staff was amazing, friendly and helpful. Kayla at the front desk was awesome. The pool area was clean and inviting, with towels provided and a great BBQ area. The rooms were clean, and the property was tidy. The historic Route 66 neon was fabulous, and the small details around the property really made the stay memorable. Hotel impossible would be hard pressed to find something wrong here. We'll definitely be back and will recommend to others. :)

Beautiful little historic motel off route 66 with clean rooms, nice beds and a great staff. Will be the only location that I stay at in Springfield, Missouri from here forward. If you like history and great service look no further than this location.

This is my favorite hotel in the Springfield area to stay at when doing our paranormal ghost adventure events at Pythian Castle! The staff are always top notch with being both professional and friendly. This is a very historic hotel as well! Even Elvis stayed there in the past! For being historic, they keep the historic look while also keeping the preservation perfect. This is a must stay place when in the area. During the summer months you can also enjoy the outdoor swimming pool and hot tub!

Got a great rate here for 2 nights and found the hotel very clean and convenient. Kayla who checked us in was very personable and helpful. The history here is interesting with classic cars out front and pictures in room from 1937 and since are great. The water pressure here is GREAT for the shower, a real rainfall. We did like the outside doors and easy parking during this time. A grab and go breakfast offered.

I have stayed at this location for many years. I like that it is basically centered in all the main attractions. It has easy access to enter and exit the property and a spacious parking area. Staff has always be very helpful with any needs.

My check in with Mrs Lora great. My second time at the Coach House Inn. The rooms are spacious and quiet inside. Very clean,comfy with sofa. Everything works Wifi,A/C ,TV. Bathroom very clean. Breakfast good. Many choices restaurants walking distance,and Walmart. Im stay again

Enjoyed the private entrance to the room which was extremely quiet inside eventhough located next to a major road. Also, I selected the room because of the king size main bed but also for the double/single bunk bed in the additional room.

Such a jewel! Fabulous staff - the friendliest and most helpful. Rooms immaculate. Comfy bed and pillows. Delightful breakfast. Lots of great restaurants nearby. Very cool ambiance with hotel decor, antique cars. Terrific value all around!!

I can't say this is a fancy motel, but it provides a fun environment and experience. Yes, it is old, but it is well maintained, clean, and has a great staff. In many ways it is a realistic representation of what motels were like in the 1950s. Although we didn't have flat screen TVs, WiFi, and phone chargers it brought back memories of my childhood trips. Finally, it is dog friendly.

This place was exactly what we were looking for. Has the charm of a route 66 motel but the cleanliness of a more modern place. Friendly staff, nice rooms. We would definitely stay here again. They were great with my pup too.

This place is off the chart when it comes to customer service, very friendly and accommodating I have back issues I needed a recliner to sleep in and they made it happen not one problem. They gave us A tour of Elvis Presley‘s hotel room and Marilyn Monroe's room it was great plus I got to be on the famous Route 66 life is good. There Free breakfast was unbelievably couldn't believe what they had all set up to eat so much food and the place was clean it might be older and not updated but that's what you want to see when your at the oldest best western on Route 66 The nostalgic . Thank you to everyone who made are stay rememberer. My hats off to you all thank you very much. John Male ( Big John )

I realize there are different values by different folks however this hotel was rated a 4.5 and at best from my experience is is a 2. It is VERY old, and nothing has been done to update, this is obvious from the time you walk into the reception area. Small little breakfast nook and not appealing at all. The only thing that made the stay acceptable was the room was the "Elvis sweet" and when you walk in a flip the light switch the bottom of the bed had the taillights of a Cadillac attached to it. Interesting to say the least.

While the rooms are average at best, the thing that makes this the only place we stay while in Springfield, MO is the customer service. Brandy was absolutely amazing. She and her staff went above and beyond to make our stay stress-free and enjoyable. They showed great empathy for our plight (cancer surgery) and quickly saw to any issues we encountered! With customer service declining so rapidly, we were ecstatic to have such a wonderful experience at this hotel!

Overall it was not bad. My kids loved the bunk beds in a seperate room. The bed were pretty comfy. My only complaint would he when we went to give our kids a shower and there was a dirty towel that fell from the shower rod from the previous people.

We have stayed here for quite a few years now and always have a great stay! The staff is always polite and helpful! The rooms are always clean, quiet and I like being able to park right in front of the door. We have other family stay and we can usually get adjoining rooms which makes it nice to socialize at the end of the day. They are also pet friendly, which is the only way some of my family can travel.

Excellent staff, great hot breakfast, comfortable beds. We especially enjoyed the furnishings in the office and breakfast area. The phone booth inside and outside, the old gas pumps and the two old cars. My husband is a big Elvis fan so this was a fun experience!

This was our 1st stay, but it won't be our last. It was a lovely nostalgic visit to a beautifully appointed vintage looking motel from the lobby to the room decor, but exceptionally clean and comfortable rooms. The TV reception and program options were some of the best we have had. The breakfast area was delightfully "Route 66", as were the classic cars and gas pumps out front. One of the best Best Westerns we have enjoyed.

We thoroughly enjoyed our visit to Rail Haven. It has the charm of days gone by, was clean and comfortable, and the staff was friendly and helpful. If we are ever return to Springfield, MO we will stay there again.

Lovely little hotel on the main strip. Rooms are nicely decorated and we had a comfortable 1 night stay here. The bathtub is low to the ground which will make it easy for people who struggle to get into high sided tubs. They offer a small breakfast consisting of eggs, sausages, bagels, breads, teas/coffees, cereal and a selection of yoghurt. Wouldn't be able to have this breakfast for more than 1 morning as there's not enough variety but definitely sufficient for our 1 night stay. Lady on check in was happy to answer our questions and provide useful information about the area and they offer complimentary leaflets for the city. Very nice.

Love this little piece of history on Route 66. The motel is completely refurbished and extremely clean. There are special rates for families of Missouri State students; call directly to book! This is the oldest working Best Western in the US and the staff is so helpful and friendly. I was able to get a late check-out and the desk clerk was standing at the door with my receipt as I was pulling up to check out.

Since Elvis Presley stayed here in 1956 the location features a 1950's motif. 2 1956 or so fords are parked out front and a print of Elvis and his band gassing up at a rural one pump gas station was on the wall. All employees I encountered were courteous and efficient.

This is always a great Best Western to say at. It is a very iconic and historic one, especially for those that like the historic Route 66 locations! Also the staff here is head and shoulders above the other ones in the chain! If you are ever in the area, this is a must stay at location!

We were assured we would have a room at the back of the motel when we went through the pre- check in because we knew the motel was on Glenstone which is a very busy street. However, when we arrived, we were put in a room at the very front of the motel which has extremely noisy...all night we heard the road noise! Don't stay here if you are a light sleeper......you can't trust the hotel to give you a quieter room in the back of the motel, even when they tell you by text and email you have been placed in a room at the back of the motel!!!!!

An excellently managed property... older in years but proud of it's decades of top notch hospitality... very close to almost anywhere in Springfield... a great home base for our trip to Hammons Auditorium to see Joe Bonamassa and for a day of exploring Pinball and penny smashing in the Springfield area... breakfast was as good as any... not just an exercise in "we must do this"... nice little coffee shop next door for fancy caffeine... my favorite place to stay in Springfield... we will be back

Hotel was clean and great breakfast. Believe it or not was quite since everyone there I think had a dog. Did not hear a peep from them. Old motel that they have remodeled and looks good. Had green space for your dog. Would recommend for the dog lovers. But we had not dog and still enjoyed.

The hotel was very clean and fresh looking. Route 66 items were everywhere! old cars, signs, telephone booth and even an old gas pump! The breakfast was good and tasty. The room had lots of pillows and towels. With a microwave and a mini fridge. I WOULD DEFIANTLY STAY THERE AGAIN!

Did some research before deciding on a JR pass required to be purchased before departure for Japan. Decision based very much on planned usage for both long distance and local travel around Tokyo were we elected to stay for the 15 days we where in Japan. Decided to go for it and what a good decision as just the three long Shinkansen trips covered the cost of the pass and these to Kyoto, Mount Fuji and Nagano to see the snow monkeys. This meant that all our local travel was free and we spent a lot of time on the JR network visiting the many sights in and around Tokyo. Not only did the pass save money but also hugely convenient as just had to show the pass every time going through local ticket barriers so saved confusion of buying tickets for each outing. Other daily tickets like the Suica and Pasmo cards are available but more expensive. So if you plan out if city excursions JR pass is a no brainer.

We stayed here as part of our Route 66 trip and couldn't have been happier. To stay in an authentic motel on the mother road was a great treat for us. The only small niggle was the breakfast room is tiny and there's nowhere near enough room for more than a few guests at a time - we ended up eating breakfast off our laps in reception. The sights of Route 66 are walkable (about 15-20 mins) if you feel like it which we did.

Absolutely charming and perfect! This is one facility that gets it right. Quiet, clean, comfortable and even has a good breakfast. The staff is very knowledgeable about both the property and Route 66 history. They were a treat to talk with. Thank you for a wonderful memory in a Route 66 property!

Really nice clean motel! Room was great with comfortable beds. Breakfast provided also. Rooms have a separate vanity area outside of the bathroom that works well for multiple people trying to get ready. Will definitely stay here again!

Arrived Thursday afternoon, was checked in within 10 minutes. Our room was fresh smelling and clean. Check out was super easy maybe took 10 minutes. Staff very friendly always greeting you and asking if everything was ok. Great place to stay.

Our go to Route 66 stop in Springfield Mo. Nostalgia style room's, great hot breakfast and high speed internet. Staff makes you feel like your coming home for the holidays. You're greeted with a smile and a welcome to Springfield.

In town with our children for a wedding. We stayed in a room that had an extra bedroom with a bunk bed for the children. It was fantastic! As other reviews stated, this motel is absolutely in pristine condition. It has old-time character, but all of the rooms are completely modern and updated. Honestly, I don't think that I have ever stayed in a motel/hotel or even a resort that is as clean as this one! The breakfast also was delicious. We also appreciated the staff letting us stay an extra hour to check out. So much fun! Would highly, highly recommend!

We are driving Route 66 and stopped here as we passed through Springfield, MO. The staff were very friendly & accomodating. I went to the office to ask for an extra luggage rack & it got to the room before I did. Breakfast was good (both hot & cold options) and made getting back on the road easier. We would definitely stay here again.

We stayed here because it was on our way and it had good reviews. Very cute on the outside and lobby. A great 50's vibe. The evening front desk clerk was great. He was very friendly and personable. You can park right in front of your room old school. When we opened the door I was hit with a strong smell of mold from the running air conditioner. I turned it off and tried to open the window but it was sealed shut. Upon further investigation of the A/C the filter was filthy (see picture), but the mold smell was from deeper inside the unit. We slept with the air off, luckily it was not too hot. When we checked out before 6 the next morning I told the night auditor/desk clerk there about the problem. He did not even look up or respond he just kept preparing my paperwork. They do offer free bottled water and breakfast at 6 but we did not try it.

Very clean!!!!!!! Great price, neat history, fantastic staff! Our group came for a soccer tournament and the staff was very accommodating. The rooms were clean and included a microwave and small refrigerator.

We stayed here a few weeks ago on a whim. The hotel manager (Sorry I forgot his name) was the most informative man we ever met in a hotel. He told us all about the historic hotel and showed us the room Elvis stayed in. He had to close his reception temporarily to show us the room, but he did it willingly. The next morning the lovely receptionist took our pictures for us and was also so helpful. We are both in our 60s and enjoyed the spotless room so well. Also the breakfast was great and I'm Irish. At the breakfast I met three other Irish people who were also very happy with the hotel. 100% happy and will stay there again for sure.John and JoAnn Cahill

Friendly welcoming on arrival,room was clean well maintained, fridge and microwave also in room.air con also and parking is outside the rooms. Small but adequate breakfast area and some retro originals around the site. Definitely recommend also try Reds Giant hamburger place up the road .

located on the rt66 trail, the motel is clean and very guest friendly. I would stay there again. Located in a very busy area with many business's in the area. Breakfast was good with enough options for this picky eater.

Following some fun finds on route 66. We didn't get the Elvis room but ours was very functional. Staff was very friendly and helped resolve a membership issue. Checked in late but able to direct us to a good diner close by.

This place has become our traditional stay when we visit Springfield during the Missouri State Football season. From the staff who go above and beyond to accommodate, to the attractive and comfortable rooms, this place is spot on! Close proximity to good restaurants and the campus. And the delicious hot breakfast offers nice selection to get you back on the road the next day.

Reception looks great with the old cars and gas pumps and even an English red telephone box. We didn't realise it was right on the main road (my fault for not doing enough homework). The communal area we decided to take a beer and sit down, but found a few undesirables (not guests) had already decided to use it as a gathering place. I felt uncomfortable which isn't like me, I'll chat to anyone. So we had our one beer each and returned to our room. The room was clean and good enough for one night. But I did expect more from the advertised photos. We ate at George's next door and it was a saviour.

This motel was chosen as I wanted to stay at a motel on Route 66. The motel has been well maintained and has been updated to current standards. The rooms were very clean. The front desk employees were very friendly and helpful. The only reason I have to mark it down is that the beds were hard and need updated. The A/C system in our room was very loud and made it hard to sleep. Breakfast is your normal hotel hot breakfast with eggs, sausage, biscuits, yogurt, fruit, etc. The pool was well maintained and a delight on our hot days in September. All in all I would definitely stay at this hotel again if in the Springfield area.

This hotel is perfectly located in the middle of Springfield, MO. We were able to easily access shopping, MSU, restaurants, and ice cream! The hotel is clean, staff is friendly, and it was quiet inside the room.

So glad we stayed at the BW Rail Haven on our trip! Staff was great and our room was clean and updated! Getting a peak at the room Elvis stayed in was such a treat! My Mom being a huge Elvis fan loved the experience!

Easy to navigate to. Great being able to park right outside your door. Lovely, friendly staff. Breakfast included. Plenty of clean towels. Only thing was the pool and sun loungers weren't particularly clean.

Always very clean , staff is very nice and also like that they are dog friendly . I like that the floors are not carpeted. It is a very good value for your money .It is quiet and peaceful and it is near downtown .Plenty of parking and the pool was still open, was not aware of that or i would have brought a swim suit. Breakfast is good and also the coffee. Did not make use of the wifi but it is available. The square pillows in the room are not my favorite but they are alright . I also like the facility os decorated in Elvis theme and its pretty neat looking , like a blast from the past.

Loved this place - not your cookie cutter hotel. They really took time to get the decor right! Clean and spacious. Breakfast was good - eggs were hot & delicious. Place looked full so make a reservation!

It's not often that an en-route motel makes such an impression on you that you actually want to stay a second night, or plan a return trip...but the Rail Haven did just that for us. The place is meticulously clean and impressively decorated--it's got just the right balance between charm and history and modern conveniences to make the stay memorable. We'll definitely be back!

We stayed one night on our way to Branson. Check in was quick and friendly. Our room was very comfy. Remote didn't work well. And since it's an older establishment (that's been nicely updated) don't expect much of an exhaust fan in the bathroom. Breakfast was delicious. Would definitely recommend this hotel.

Enjoyed our brief overnight stay. The room was nice and clean and they have kept the rooms up to date considering its age. Good water pressure. We were on the road frontage and were a little worried it would be noisy but we both got a great nights sleep. It's in a bit of an industrial neighborhood but very convenient if you're driving route 66. Breakfast was your usual nothing special and the breakfast area didn't seat many. I didn't try the pool but others enjoyed it. It's an outside pool and very refreshing. Overall lovely to see someone keeping route 66 history alive.

This Best Western is a great location to the University, Very clean, with pool and pavilion. Good breakfast options. Great pricing, Great central location not only to University but restaurants, Starbucks, drinking establishments and shopping. This is where I will always stay!

I loved this place. It truly takes you back in time, particularly to 1960s, the Golden years of Route 66. The personnel was very helpful and friendly. Rooms were clean and comfortable. And the swimming pool was a nice bonus. Would definitely stay there again if in Springfield, MO.

The Elvis Suite was a lot of fun. Bed was very comfortable, and the decor was very cute. (I especially enjoyed the photo of Elvis's mother from their visit in 1956. It was interesting to see how the room has changed.) Jacuzzi tub was perfect size for two. We had a minor issue with ants and jet cleanliness, but it was promptly addressed by the staff. This is a must-see for any other Elvis fans.

This motel has been around nearly forever, but it's been updated and kept very nice. Fun if you are into nostalgia. Rooms were clean and well furnished although a little tight. Front desk staff was very friendly and easy to visit with. Breakfast had a good variety. Didn't try the pool or hot tub. Only complaint was we had an end unit and got a lot of traffic noise from street rodders

nice clean rooms right on Route 66, drive right up to your room, great bed, relaxing, free breakfast in the morning, pool, place to eat outside, close to other Route 66 sites, convenient on off the freeway

Very nice old motor court updated nice 1955 vibe. Swimming pool and hot tub. Free Continental breakfast small gift shop clean rooms comfortable bed. Would recommend to stay here again. Staff is friendly and helpful

Fantastic rte 66 motel , was everything I expected , rooms were small as they've always been but clean and comfortable for our 2 kids 15 and 11 and ourselves. Breakfast was good, pool was great and doesn't shut till 10pm , which as we're finding out is the norm in usa. Great neon and and truly fantastic rte 66 experience.

The Rail Haven is a historic motel from Route 66 that is attractive, comfortable and attracts visitors from all over the world. Please stay at the Elvis Presley room if possible. A great experience, wonderful decor and memories.

This is my favorite Best Western to stay at in the chain. Being a historic route 66 icon is also a plus! The staff is always awesome and the rooms are allays clean, conformable and get updated all the time. If you are in this area, this hotel is a must stay at one for you!

We checked in to Rail Haven on historic Route 66 and it was a nice place for the price. Friendly staff and remodeled rooms with faux wood flooring was, to me, much better than carpet. Free breakfast and swimming pool was an added bonus.

I drive between St. Louis and Phoenix at least once a year. Every trip I make sure to book this hotel. It is great. It is remniscient of yesteryear but with current day amenities. It is clean and convenient. If you have kids this is a must stay. If you remember driving cross country with your family this is a must stay. If you are a business person and like things sterile I would go down the road and stay at a newer hotel.

The hotel was approximately 5 min from campus. The hot tub and pool were very nice after a day of orientation. The breakfast is nice but get there early because it was crowded/ cramped getting the food but there were plenty of places to sit once you got your food. Floor in the room was a bit gritty which is reflected in the 4/5 rating. Otherwise, the property was great. We've reserved for move in and family weekends.

Nice Hotel on old Route 66. This motel was good for a night's stay. I would recommend staying here for a week if you had too. The hotel room was clean and large for two people. We had a room in the back of the property which was very quiet.

Room was just ok. We have stayed in this exact same room before and it was fine. This time the bed was worn out and several areas of maintenance were needed. Housekeeping wasn't terrible but could also be improved

Enjoyed the Rail Haven. Room and lobby are fun and retro. Outstanding staff! We checked in the evening of July 9th and were checked in by a very helpful male front desk clerk. The breakfast attendant, Val, was also excellent--she even packed us a brown bag snack for the road! Thanks, Val!

I have been coming to Route 66 over five years and have stayed for several days at a time. The service is great. The breakfast is good and you cannot beat the atmosphere. Lotsa of folks stay on the famous Route 66 and the conversations are excellent with them!

This is the 3rd time we have stayed at The Rail Haven. We were impressed. The room was exceptionally clean when we arrived. It had cold AC on a 90 degree day. Pool and hot tub were very clean. Breakfast was more than expected and had something for all dietary needs.

Didn't know where to stay, so just looked on my phone. This place was awesome! Check in staff were wonderful, very attentive to our needs and very friendly. Rooms were clean, roomy and the beds were very comfortable. They even had big old style bathtubs!

Recently on a cross country trip we needed to get a motel in Springfield,Mo. I found this place on my phone and couldn't have been more impressed. The front desk staff were friendly and very attentive to making sure we had the type of rooms we needed. The rooms were great, roomy, the beds were so comfortable, which in comparison to the other places we stayed was awesome and they had bathtubs!! Good price for the accommodations. Would definitely recommend them if you are in the area.

Nice place to stay that is pet friendly in a good location. Front desk staff was friendly & very helpful at our check-in. The room was a little small but bed was very comfortable and all amenities worked well. I would stay here again.

I have stayed at the Best Western Real haven more than 20 times this year. The front house staff managers and all truly take care of their guest as if their family and their homes. Best Western will be my hotel of choice going forward

Stayed here one night on a Route 66 trip. Our room was clean and comfortable. I agree with another review about the cigarette ends & bottle caps everywhere outside, but you get what you pay for. Our room was close to the road and quite noisy. It was difficult to find anywhere nearby for a decent meal. We went over the bridge to a Mexican restaurant which was ok. Breakfast was quite good but served in such a small area that it was difficult to find a seat.

Stayed two nights. Two different rooms. Both felt damp and musty. Housekeeping not up to par on grounds or in rooms. Cigarette butts and beer bottle caps EVERYWHERE (a reflection of the typical guests?). Found hairs in tub on first night, trash on bathroom floor on second night. Hair dryer didn't work, tiny black gnats flying in one room (related to dampness perhaps), just didn't enjoy a good nights sleep on the second night. It is true that you get what you pay for.

One of the oldest but the finest experience on the trip. Customer Service Excellence. The rooms were very clean. The service desk especially Dalton. Can't say enough good things about this guy. The area had plenty of different food choices. Would definitely stay again.

The hotel is ok but needs to be updated and clean up outside.This hotel is old but good for a good nights sleep.The breakfast room is real small to eat in.The food is ok for somethingto eat and get you going.There is a good size swiming pool.

The staff was superb! The 50's decor and cars were very well done. The family suite we stayed in was very clean and had comfortable beds. However, there was a very strong damp smell in our room, which we can still smell on our items after leaving the hotel. The kids said it smelled like feet. We hoped that keeping the AC running would help remove the smell, which it did not. Fortunately we only stayed one night, and we were not in the room for long, so we did not complain. If we need to stay longer, we probably would have requested a room change. The breakfast was good, but the Cheerios and granola were stale. The staff was extremely friendly and helpful.

This is a fantastic place to stay. Great experiance from check in to the time we left. Ricky was on the desk when we arrived, he is fantastic! He recognized our Platnum status and upgraded our room, Ricky is very friendly, helpful and professional. One of the best we have encountered. The motel is alyed out in a huge U shape with several different buildings, large grass areas, pools, a very nice eating area for the very good free breakfast and there is a diner located on the property. There are several dining places within easy walking distance. There is a great resturant across the street at the resort with very good food and reasonable prices. The building we were in had a back patio area opening on a large grass area and a front porch with chairs and table at both locations. Our room was very large and quite nice. The grounds are very nice and well maintained. The breakfast selections were great and covered most everything a person could want. The ticket taker at the cavern asked where we were staying and indicated Rail Haven is a faverate of the tourests he see. We have stayed at a lot of Best Western's in the western part of the USA and this experiance was among the best anywhere. If you are driving Route 66 this is a fantastic place to spend the night.

This hotel was the 1st best western hotel in the United States. It is an older hotel but very clean and comfortable. Beds and pillows were comfortable and room had everything you need including a refrigerator and microwave. The front desk staff were very nice too !

Stayed one night. The room clean, bed comfortable. Good typical hot hotel breakfast, my wife said the waffles were the best she has had at a hotel. Staff friendly. This is an older motel that has been updated.

Amazingly comfortable and fun! Love the retro motels across America! This was quite possibly the cleanest and most comfortable I've been in! Place was almost packed but noise was a minimum, even with all the bikers! Slept crazy great! Bed linens were soft and mattresses were perfect. And the front desk help! From Dalton helping us get last minute rooms to our check out with Michael! It was like dalton knew what we needed before we asked! Great staff made an even better experience. Want to come back through Springfield just so I can stay here again!

The room and facilities are very clean and comfortable. We loved the vintage-style of the property. Great for a family or person on a budget, but with all the basic comforts needed. The breakfast was a little lacking, but not bad.

What a neat spot, right on 66, a vintage motel type, it has been on this spot since 1937. The rooms are nice and clean with all the modern updates, flat screen, pass cards for entry, modern heat/ac control. VERY NICE I would stay there again if we were in the area.

I have stayed at this hotel a couple of times and enjoyed it. The hotel rooms have been remodeled and are up-to-date, although the bathrooms are still a little old-fashioned. The employees at this hotel are really great!

We stayed here for one night on our return to Nebraska from a cousin's reunion in a Tennessee. Check in was easy. Room was small but adequate for our stay. Very well maintained grounds. Lots of areas to sit and visit. Would stay again.

I wish I could give 100 star review. I commend the staff, our room was clean and the front desk staff was more than friendly and helpful. For an older hotel it is very well maintained. We stayed in the Elvis suite and it was awsome. They have a covered patio with TV and grills by the pool. The hotel and neighborhood was very quiet for being on a busy street. Lots of food choices on the street, I would recommend Freddie's and Longhorns.

What a gem. Not in the most traveled part of Springfield but close to everything. Hard to believe parts have been here since 1938. It is obvious that tg e hotel has been updated and well maintained. It is very clean and the grounds well kept. Our room was immaculate and smelled fresh. The RT 66 them is cute. Breakfast was above average and the area although was clean and well kept. One small problem was about a half inch gap under the door. We just laid a towel there however it was wide enough to admit critters. I want to stress we saw NO BUGS in thge room. I told them about it at checkout and they made a note of it and seemed glad I told them. We don't stay in Springfield often but when we do we will stay here. Great value for a clean safe place to stay.

Love the retro decor. Staff were always super nice and very helpful. Hotel just minutes away from everything we wanted to see. Should we ever come back to Springfield, this hotel will be our first choice.

Loved the 50s theme. Went great with the car show we were there for. Breakfast was really busy so be sure to get there early. They had lots of really good choices Would definitely use them again. A+ service

We stayed overnight before going to the Wonders of Wildlife Museum. I loved that the rooms all had an outside entrance where you could park right in front of your room. They had patio style chairs on the sidewalk out front, so if you wanted to sit outside and visit you could. They also have a large pavilion type building with several tables and chairs and 2 gas grills that can be used by the guests. The pool and hot tub were well maintained. The hotel also has a great breakfast with sausage, eggs biscuits and gravy. Waffles and yogurt with a small toppings bar ( chocolate chips, sliced almonds, powdered sugar, granola, etc.) as well as the usual fruit, cereal bagels and juice. The staff at check in were very friendly and very helpful. This was our first time in the area so we had several questions and the staff was very friendly and helpful. I will definitely return to this hotel if I am in the area again.

Very friendly staff! Super clean rooms and great breakfast. Very nice pool and covered pavilion area with TV to hang out with your friends and family. It is a great place to stay! I have stayed here before and will stay here again.

What a great place .. the rooms are motel like but very spacious and clean with plenty of amenities. The parking is free and outside your room. The breakfast is complimentary and served in a very small section off the reception. There are only paper plates and dishes but there is plenty of choice of breakfast items for everyone including a waffle iron. A lovely cheap and cheerful place on Route 66.

This is a great hotel/motel with the rollback theme to the days of Route 66. The staff are unbelievably friendly and helpful. Check in and out was super easy. Breakfast is basic but gets you on your way. Rooms are clean, bed comfortable and bathrooms clean. Rooms have a fridge and microwave. Parking is in front of the room. There are places to eat within walking distance. I would definitely stay here again.

This was our first time staying at this location...old school hotel with doors on the outside...nice to have your car parked right out front! Super clean room, very quaint, yet comfortable and modern! Loved the old gas pumps, cars, and neon signs! Great breakfast too! Friendly staff, close to the interstate, we would not hesitate to stay here again!

Such a charming place. We only stayed for one night and it did not disappoint. Lovely and clean, delightful and helpful staff. Awesome Route 66 vibes. Would definitely return and would recommend to anyone driving the route or passing through.

We had an awesome time. The motel was very clean. Very friendly The food was great Nice pool Close to good restaurant Close to Bass Pro Will be back in July comfy rooms Nice gathering place with BBQ pits and big screen tv