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Best Western Plus Hotel Wine Country Inn & Suites, Santa Rosa

3.5/5  - basé sur 560 notations.
870 Hopper Avenue, 95403-1611, Santa Rosa, United States - See map
Best Western Plus Wine Country Inn & Suites - Enjoy our outdoor patio, located outside of the breakfast area. The Best Western Plus Wine Country Inn & Suites is ideally located in the center of Santa Rosa. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Stay at the Best Western Plus Wine Country Inn & Suites to enjoy comfort and hospitality in a Santa Rosa hotel while exploring our region's charms. Welcome to the heart of the Sonoma Wine Country! The Best Western Plus Wine Country Inn & Suites is available to serve the needs of both corporate and family travelers. We are within minutes of 30 major wineries including Kendall Jackson, Korbel, and Rodney Strong. In addition, the location of our hotel in Santa Rosa is just three miles from Charles M. Schulz (STS) Airport, 20 miles from Calistoga and the Napa Valley, and 55 miles from the city of San Francisco. For you Peanuts fans, the Charles M. Schulz Museum & Ice Rink is only one mile from our front door! Race fans can enjoy a short 20-minute drive to Infineon Raceway. Meanwhile, you'll find plenty of high culture and dining options with the Wells Fargo Center for the Performing Arts, the Luther Burbank Gardens, and the Zazu Restaurant. Located near the coast and Armstrong Woods with its giant Redwoods, Northern California is also popular with its choices of Hot Air Ballooning, cycling and farm and art trails. Our Wine Country hotel is an excellent choice for wedding parties as well. For business travelers, we maintain a fully-equipped business center. We also have two separate conference rooms that can accommodate up to 90 total attendees. Catering is available, for which you may make arrangements with our hotel in Santa Rosa. We offer an outdoor heated pool that is open year round, a Zen garden, and a courtyard. All rooms include free high-speed Internet access, microwaves, mini-refrigerators, coffeemakers, irons and ironing boards, hair dryers, a private patio or balcony and an exterior entrance. We look forward to having you as our guest very soon! Credit card and valid ID required for all check-ins to our Northern California hotel. Book your stay at the Best Western Plus Wine Country Inn & Suites today! Enjoy your stay.

Best Western Plus

Hotel Wine Country Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 560 guest reviews
NOTE ISSUED
Excellent
170
Very Good
177
Average
120
Poor
60
Terrible
33
REFER TO NOTICE
Business Business
79
Couples Couples
186
Family Family
190
Friends getaway Friends getaway
53
Solo travel Solo travel
27
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"DO NOT STAY"

1
29/10/2018

This hotel was missing the "PLUS" in the Best Western. The hotel room and over all appearance was not worth even a $59.00/night stay let alone over a $200/night room charge. There were cigarette buds all over the property and it was just straight creepy! The worst place I have stayed in years! This place makes me want to take the Best Western Chain off my list of hotel stays for all future stays.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I'm so sorry that your stay was less than you expected. I've never had anyone say our hotel was "creepy" before, but I'm sure sorry that you felt that way. We constantly monitor pricing of other hotels in our area and we feel we are VERY competitively priced. Our area can be somewhat of a sticker shock for those who haven't been here before and come during peak times. Again, I apologize that your stay fell short of your expectations, and we hope that you give us another chance next time you are in our area.

"Friendly staff! A nice, convenient room near wine country."

5
22/10/2018

This is a great hotel that's conveniently located off the 101 freeway in Northern Santa Rosa near wine country. I stayed here twice this month, and both times I was greeted by friendly staff. The breakfast was great and my room was clean and spacious. Good showers and comfortable beds. The hotel is still undergoing some renovations from last year's fires, and will continue to rebuild along with the local community. It felt good to support them, and I would definitely stay here again.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
WOW, thank you so much. Your kind words just made my day, and I'm sure the rest of the staff as well. Thank you for sharing your experience.

"Not a Plus"

2
19/10/2018

This is not what an experienced BW traveller expects from a BW Plus. Not horrible, just crumby. That is all. Small dim room, bed ok, hot buffet ranged from dry to curling at the edges. A little seedy but not really dirty. Ick.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I am so sorry your experience was not exceptional. I do appreciate that you took the time to share your opinion. I sincerely hope that if you are in our area again, you give us the opportunity to change your opinion. Thank you, Todd Anderson

"I will never go back"

2
18/09/2018

Read all negative posted reviews on this B/W, there true. This is not a B/W Plus. Old hotel under constitutions, I think the staff is still in training......The breakfast & front desk cookies were great,

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
We are so sorry to hear your stay was less then exceptional. We are in the middle of renovating to upgrade our product so we are able to provide an even better experience. We are so happy that you enjoyed our breakfast and the cookies. We hope that you reconsider your decision and come back and see us shortly when our renovations are complete. Thank you for sharing.

"Sightseeing Area"

5
04/09/2018

We booked at the last minute, asked for a quiet room. They accomodated. Pleasant staff, good breakfast, clean motel, easy to locate, many things to see nearby, loved the balcony! We would stay again and recommend to anyone looking for motels in this area.

"Disappointing "

3
03/09/2018

We stay at Best Westerns all the time, so we had expectations of a certain quality of hotel, especially since they had a Plus in their name. The Plus needs to be removed. Dirty stairwells, outdated rooms, hairdryers that only worked on low. The room was clean, the reception staff was good, but otherwise this hotel was a disappointment. There were many containers around the property, so renovations or work may be in progress (they were replacing the elevator). We will not return.

"Birthday week"

2
28/08/2018

Hotel ok but comfort level not great! ***I asked for more coffee and all she could find was decaf ***dont get a downstairs room!!! Ceasing creaks and it's loud when u r trying to sleep. ***again... maids clean upstairs first????? They woke me up every single morning tromping around over my head. They should definitely clean downstairs first! Will NOT stay here again.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I am so sorry about the coffee, I will make sure to do some additional training with my staff, again my apologies. We have multiple room attendants all working at the same time. They all start at 9:00, except on Sundays when they start at 9:30. Each attendant is assigned a block of rooms, usually all on the same floor. In short, we clean both floors at the same time. Again, than you for sharing your experience, and I hope you come see us again next time you are in our area.

"Nice room, high price"

3
27/08/2018

Our recent visit to the Wine Country in California included a stop at the Wine Country Inn. The hotel staff was great and the room was spacious, with a balcony overlooking the pool. Breakfast was the typical chain-hotel breakfast - packaged muffins, waffles, pancakes, etc. No complaints since that's what we expected. The only complaint I have is that the price for a one-bedroom, including tax, was over $300! Those are NYC prices! We had virtually no choice, though, since it was the summer and most everything else was booked.

"Great hotel for Business"

4
25/08/2018

Recently stayed here for an overnight work trip. The hotel was fantastic and located next to several places to eat. Good wifi, very spacious rooms and excellent parking for guests. I would recommend this hotel for work trips.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. We hope to see you again soon.

"Nice and clean, well kept exterior, felt safe with kids."

5
13/08/2018

Beautiful clean exterior and interior. Park in front of room a bonus. Noise from guests next door and above not sure can avoid. Needed new mattress. Will stay for every back to school shopping visit, clean and safe.

"Good Hotel for the Price"

4
11/08/2018

The hotel is nice and has some nice areas on the property to relax in. It was under remodel during my stay so I'm sure it is only going to get better. Be warned the area around it looks like some sort of apocalypse had occurred, all the buildings and surrounding structures are demolished to the ground.... but all the standing buildings looked to be brand new and well kept.

"Always a pleasure"

5
11/08/2018

This BW has the best staff, best location, right off 101, clise to shopping, rooms are great, property is beautiful. Patios and balconies face lush landscaping. This area was devastated by fire but you would never know by this property.

"Santa Rosa Vacation"

3
06/08/2018

We decided to visit the Santa Rosa, Calif area for vacation. I looked online for hotels nearby the Sonoma County fair, and came across the BW Wine Country Inn. We arrived on a Friday afternoon about 3:30 pm to check-in, the front desk staff was very friendly and helpful. Our rooms were ready to go... The rooms were standard, King size bed, large TV, small desk, and a nice armchair with foot stool. The bathroom had all the freebies you would expect, soap, makeup remover, mouthwash and plenty of towels. The shower had built-in dispensers for shampoo, conditioner and body wash. The nice surprise was the balcony with a small table and 2 chairs. It was nice in the evening when the weather cooled down. My only complaint was the housekeeping staff. On Saturday, the staff came in about 1:30 pm to clean the room. But Sunday, as we were getting to head out for the day, they showed up at 9:30 am, told them we were leaving and could they please return later. We returned about 6:00 pm, and we noticed the room was not cleaned. The dirty towels were removed and the tip left on the dresser was taken, no other cleaning done. We called the front desk, who promptly called housekeeping, who showed up 5 minutes later. I asked for towels and told the staff no other cleaning was needed. When I mentioned this to the front staff at check-out, they did not seem very concerned...

"Very Nice Hotel in a Great Location"

4
06/08/2018

We had three 2-Queen Suites for 2 nights and thought the rooms were very nice and a good value. The rooms each had 2 queen beds in a separate bedroom + a sofa bed, along with a large in-room jacuzzi tub and a refrigerator and microwave. There was a small but well maintained outdoor swimming pool and a small fitness room which we used both days. The free breakfast had a lot of variety, but average quality. Free homemade baked cookies were available in the lobby each night. All of the staff were friendly, professional and accommodating. We were able to take a delayed checkout on the last day of our stay. The hotel had easy access to Hwy 101 and was relatively close to a lot of the attractions in the area. I would definitely stay there again and would recommend it to others.

"very good experience"

5
04/08/2018

I would go back to this motel no problem .staff and rooms are great and when you have needs they do everything to help. Breakfast was great and very clean . loved the coffee and had a pancake machine that honestly my kids loved .

"Towel animals"

3
16/07/2018

Let me get this out of the way up front. Someone in housekeeping loves to turn towels, tissue paper, and toilet paper into fun shapes - animals, flowers, etc. We loved it. Kind of the highlights of the stay. This hotel sits north of Santa Rosa, but isn't too far from the town's amenities. We recommend the Salsa Zone nearby. The hotel is easy to find right off the 101 and has a nice entrance. Staff was friendly and service was excellent. The hotel has a nice pool and an interesting layout. Unfortunately, we were stuck on the second floor with no elevator in sight. The room was huge, unnecessarily huge - lots of empty space and fairly clean. Breakfast was your standard fare, but the hotel was lightly attended for some reason, so there were never lines for anything. The ice machine was downstairs next to the pool, which was a bit of a bother. We liked our stay and would stay again, but the hotel is a bit of an odd bird, and I can't really put my finger on why. At least it's quiet.

"Small but nice."

4
09/07/2018

My visit started out before I even arrived, the front desk employees were just wonderful! I had an afternoon party to go to and needed to get in my room early to get ready. They were wonderful in making that happen. The room was clean and roomy. I had a nice patio and access to the pool. The only thing I can say that would be more helpful is the signage on the road, it is small and the hotel sits back a bit from the road which makes it hard to see, mostly at night. I only wished I could have had more time to enjoy the pool.

"Worn down room, finicky door lock, blah food "

3
05/07/2018

The scrambled eggs were so over salted, it tasted as if there was a full teaspoon of salt per egg - even my husband couldn't take a second bite! The automatic pancake maker, cute in concept, in practice produces very thin and cardboard-like pancakes that can't be cut with a plastic fork. I did enjoy the fresh fruit and oatmeal. A big thumbs up for the fresh blueberries! The room was so-so, like a Motel 6 type, but old and worn with age, in need of a deep cleaning, lots of signs of wear, bathtub worn and chipped, and their use of “brown grout” in the bathroom looked gross to me, as if was used to hide the dirt. There were three dispensers in the shower: shampoo, conditioner, and shower gel. No bar soap in the shower area. Unfortunately there was no “shower gel” in the dispenser, which of course I discovered once I was in the shower and wet, so I washed with shampoo. :-\\ There were no pool towels out by the pool which of course I discovered upon coming out of the pool, cold and dripping. Also no jacuzzi. This place appears to be a popular spot with construction workers and families with small children. Just an observation. It was a disappointing contrast to the lovely Best Western where we had stayed the previous night in Redding. The light above the sink was out. The most frustrating part was the room keys or door lock didn't work well. We had to try the keys about 10 times (no kidding) to get the door light to finally go green so we could open it. Same result for both keys. (And no, we did not demagnetize the keys by putting them next to a cell phone) A man who was staying in the next room was helpful, saying the locks/keys are finicky - seeing me standing at my door he came over and tried to help me get my door to open. After a few attempts he shook his head and shrugged - then Hey presto! “12th try's a charm!“ he said “Just have to keep trying, I guess!” Everything else was fine. We slept well and the check-in/out service was quick, staff courteous, but we will stay elsewhere next time.

"These images don't do justice - the property is really inferior"

2
29/06/2018

The property is long past its prime. Desk clerk claims "some rooms are not yet renovated." True understatement. No serious reinvestment in years here. But they still attract weekend visitors due to its location. Expect to drag your luggage up some aging outside stairs to a shabby older room. But the outside area near the swimming pool looks better than the building areas.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
We are so sorry your experience was less than what we all had hoped for. My desk clerk is correct in stating that not all rooms have completed the renovation, we are about half way through at this point. We anticipate the elevator being complete by the end of the month so nobody will have to take the stairs up or down one flight unless they want to. Again, my apologies and I hope you decide to come see us again the next time you find yourself in our area.

"Great stay at a great hotel"

5
28/05/2018

My fairy and I really enjoyed this hotel. Our room had 2 balconies overlooking the pool, we just wish we could have stayed longer to enjoy the pool. The only issue we had while there was the internet being a bit slow, and the staff's lack of knowledge of where to get wine (considering it is a wine country hotel). Otherwise, it was a great place to stay, and I would definitely go back if I was ever in the area.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your kind words. We are so happy that you had a great stay and we also wish you could have stayed longer. Hopefully this means you will be back to see us again soon. Until then, safe travels and thank you again.

"Quality"

5
17/05/2018

My stay at Best Western was delightful, but somewhat pricey. I felt everything was very comfortable, the breakfast was good, the room was clean and the maid and counter service was excellent. I would seriously consider lodging there the next time I'm in Santa Rosa.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your review, it is very much appreciated. I'm glad you found everything excellent. Our neck of the woods can be a bit pricey at times. Thank you again, and we hope to see you again soon.

"Don't let the exterior fool you -"

4
11/05/2018

The exterior of this hotel is very outdated and reminded me a little of a Motel 6; however, don't let that fool you. Excellent service, wonderful caring staff and manager, super clean comfortable rooms. I would highly recommend!

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your kind words. We are thrilled that you felt our staff provided excellent service. We have plans to upgrade the exterior once we have completed our guest room renovations which are underway now. Thank you again for taking the time to write this review, and we hope to see you on your next journey to Santa Rosa.

"Great Stay in Santa Rosa"

5
06/05/2018

I was very pleased with my one night stay here and didn't encounter any of the issues others have commented about recently. I found my room to be clean and recently renovated, with no odors of any type and I slept very well. I enjoyed the breakfast buffet, which was one of the reasons I stayed here. It was more than adequate to start my day and featured something for everyone, i.e. eggs, sausage, cereals, pancakes, baked goods, etc. With that said I think the biggest asset at this property is the front desk staff. I found each of them to be friendly and very willing to help and answer questions. They made an effort to get to know me and have a conversation, which I don't encounter at a lot of other places.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so very much for your kind words, and for sharing them with the world. We are thrilled that you had a great experience with us and hope that you will have many more to come. Thank you again!

"Wait until the hotel is renovated before staying here"

1
11/04/2018

Terrible stay. Worker in the next room was pounding away in late afternoon. The TV didn't work, the shower didn't work, the room still smelled of smoke from the fires. Breakfast was poor and the room was so noisy with the TV blaring that you had to shout to talk to your tablemate. Staff was rude on check-out. Will not stay here again until things are fixed, even though it is the most convenient hotel for my visit.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I am so sorry that you felt your stay was terrible, that is certainly not what we strive for. I apologize that our improvements affected your stay negatively, We do stop working at 5:00 in the afternoon in hopes of minimizing any disturbances to our guests. When I was in the breakfast room the other morning the television was indeed way too loud. We have decided to either mute or turn the volume way down and turn on the closed captions so our guests are not having to raise their voices to talk over the television. I see that the shower issue was rectified by our maintenance personnel while you were here, and we were able to fix the television by plugging it in after you brought it to our attention at check out. Again, my sincerest apologies that your stay was less then exceptional. Please call me personally the next time you are in town for the night and I will make sure you have a renovated room in the area furthest away from any improvements that we may be doing.

"Average property, neighborhood, rooms, breakfast"

2
01/04/2018

Property pictures are typical of these places - reality is different - not so great in this case. The property is not rundown or anything but it does not live up to BW Plus standards if there is one. It is a big property but quite old - the rooms are pretty old and this place needs update badly. We got 2 double queen suite and it smelled like some laundry powder through out our one night stay - glad we just went there to sleep and left early next AM. Breakfast is usual carb/calorie laden stuff - they have a pancake machine which confirms all of the machine food offerings at the breakfast. Cereals, oat meal, fruit slices (not bad), juices, donuts, etc. are offered. Carpets are not clean, the overall place needs a lot of TLC. Wouldn't stay again - not for the price we paid.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your thoughts regarding our hotel. I am happy to say that we are in the process of our guest room renovations, with our two queen suites scheduled to start the week of the 16th. I hope that if you find yourself in our area again, you will come back and see what we have done, I think you will be pleasantly surprised. Again, thank you for sharing your thoughts, and I sincerely hope we get to see you again.

"Extremely Convenient"

5
12/03/2018

the staff are very friendly an quick in checking you in an out. the breakfast is very good.we travel often an stay here because it's close Its convenient for business an leisure .The prices are great here just book at least 30days in advance. Also if your stay at other locations sign up for the rewards as you earn points here an can use for free nights. the breakfast is included an good here.

"A great recovery"

4
10/03/2018

My wife had eye surgery scheduled early on March 7 so we decided to stay here the night before rather than spend two hours driving up that morning. Our check in was fast and friendly, and our room was immaculate and very nicely appointed. The room looked out over the pool and a very pretty courtyard, and the bed was excellent. We returned for breakfast after the surgery, and of the numerous Best Westerns we have stayed at, both the breakfast room and the breakfast itself were the best we have experienced. Various cereals, hot oatmeal, pastries, juices, eggs, bacon, and two firsts: biscuits and gravy (delicious treat), and an instant pancake machine. As much as we enjoyed our stay, it was all the more amazing given that only a few months ago the disastrous Sonoma County fire had been burning right up to the hotel. The hotel is an oasis in the midst of the surrounding devastation, and we are happy to have stayed there.

"Dirty Hotel an things need repair"

1
04/03/2018

Not a great stay Room looked ok at first walk in the saw black grease stains on bed an back of closed door Bathroom fan sounded like it was ready to explode Bath heated worked however smelled like it was ready to catch on fire Bath floor had glitter all over Needless to say for $200 a night I wish I'd stayed elsewhere!!! I chose it's location due to proximity to local airport Actually checked out an hour early just to get out of room I only had four hours sleep but just felt uncomfortable an unsafe there

"Love this hotel"

5
21/02/2018

I have stayed at this hotel 6 or 7 times in the past 3 months for work. Shauna who checks me in the in the evening and Abel (sp?) who checks me out in the morning are very friendly and helpful. Abel even found a loaner laptop charger for me when I forgot mine at home. The rooms are comfy with a mini-fridge (with 2 complimentary bottles of water) and a microwave. There is a clock radio with mp3 ports next to the bed and lots of outlets next to the bed. The free breakfast is the best I have seen at a hotel with pancakes, bacon or sausage, cooked eggs, oatmeal, yogurt, lots of fresh fruit and more. They even have a topping bar for your oatmeal, yogurt or pancakes with over 12 toppings to make them yummier. There are lots of healthy options if you are trying to go low calorie for breakfast. Make sure you sign up for BW Rewards before arriving. Rewards members get a nice welcome gift at check-in that includes microwave popcorn, a snack bar, candy and a wine opener. the hotel has a nice central courtyard with pretty trees and the pool area.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your kind words. We are thrilled that you love our breakfast and grounds. We are looking forward to your next visit to see us. Again, thank you for sharing your experience.

"Trip"

4
02/02/2018

We ended up wrecking our car andx had to extend our stay with our dogs. The staff was extremely helpful and made this stressful situation much easier to deal with! They made sure we were able to stay inn the same room and made check a breeze! The breakfast was okay, they did have fresh fruit and that was great!

"Great value"

4
31/01/2018

This hotel is right next door to Starbucks. A great value and free warm breakfast daily. The front receptionist was very accommodating. We stayed here since we had an event at a winery 9 miles away. I would stay here again.

"over priced for what it is"

3
05/01/2018

This is a very basic hotel in an area of much nicer hotels. Anywhere else this hotel would be a $70 to $80 per night hotel. There are much nicer Best Westerns in the area for around the same price. I booked the rooms without looking at the hotel first. It was very close to area we were working so it worked but in comparison to the Best Westerns it was way over priced. Staff and breakfast was good.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for taking the time to share your thoughts regarding your stay. I'm sorry you felt that our hotel was priced higher than what you felt you should pay. We regularly check our pricing against our competitors to make sure we are offering a fair price for what we have to offer. I'm glad that we were close to where you needed to be, and that you liked our staff and our complimentary breakfast. We hope to see you again should you find yourself in our area.

"Why the high cost and why dogs?"

3
04/01/2018

We have stayed there for the past four years if not more. The hotel has had different names in those years from Holiday Inn to Best Western. The cost to stay was the highest ever this year. And being dog friendly is ok if THE DOGS DIDNT BARK ALL NIGHT!!!

"Great value and location"

4
06/12/2017

Nice place. Enjoyed the breakfast (nothing fancy but still good). Clean room with comfortable bed. Internet was a little slow but Ok. Front desk person at checkin and checkout was outstanding. Only issue I had with room was the TV remote didn't work. Also, in fitness room, the treadmills face the mirror and the TV is behind the treadmills so you have to watch it through the mirror.

"Horrible place"

1
26/11/2017

please never ever stay at this place. the room smelled like hell and someone started banging all the doors near my room at 3 am this was really scary. dont stay here especially if you going with kids.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I apologize that your stay was less than exceptional. I'm so sorry that another guest was confused and knocked on your door instead of the door to the room where he was staying. I realize that our smoking rooms do smell like a smoking room, and that when you are a non smoker, and book a smoking room, it can make your stay less enjoyable. We always try to accommodate every guest request, but when we are sold out it makes switching room types impossible. Again I apologize that your stay was not as either of us had hoped, and we hope that you come see us again the next time you are in our area.

"Fantastic Pet Friendly paridise"

5
25/11/2017

After a string of bad hotel in the area while my fur baby was in the hospital, this hotel was such a breath of fresh air! The staff were all so friendly and helpful, the room was nice, the area safe, and breakfast was tasty. I recommend this hotel to anyone looking for a nice pet friendly place!

"A great hotel despite fire devastation all around it!"

5
22/11/2017

Great service! Convenient design of rooms, with sweet little porches or balconies with table and chairs in a park-like setting (not affected by the nearby fires). Very pleasant hotel! Superb staff! Extraordinary breakfast! Best bacon I've ever had (light, crispy). Many choices. And Starbucks is next door. This was the Best Western Plus Wine Country Inn & Suites in Santa Rosa, CA. Highly recommended.

"Great Experience!"

4
20/11/2017

I knew when I booked it this place it was on the midst of the burned zone, the hardest hit neighborhood of the Nor Cal fire storms. The room is fresh and clean. Lots of fresh paint. I am sure they had their hands full with fire clean up from smoke damage. The exterior has ruins on the back side across the street of the KMart Store and what appears to be a motel on the 101 side. I do not smell and smoke at all and I have the sense of a beagle. It has been raining though. I am glad to bring my dollars to this neighborhood and the hotel was great. Wine Cou try is open!

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your kind words. I'm glad our clean up efforts have paid off and you were not able to smell any remnants of the fire. We hope to see you again soon, and again, thank you.

"Friendsgiving"

5
20/11/2017

This was a trip that had been planed for months. However, the hugs Tubbs fire had burned through the entire area surrounding The BW Plus Wine Country Inn & Suites.With all the devastation from the fire around them the entire motel staff had done an incredible job of getting the motel in tip top shape as well making an incredibly welcoming environment. My wife and I have stayed here several times before and I believe it just gets better with every stay. And again, with all that had gone on around them, this may have been our best stay yet.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
We are so glad you decided not to cancel your trip. Thank you so much for acknowledging our efforts to get our beloved hotel back into tip top shape. Although we still have lots of improvements coming in the near future, the entire staff worked tirelessly to get us back on track after the fires. We can't wait to see you on your next trip, and thank you so much for sharing your experience.

"Support this area"

5
13/11/2017

The area of Santa Rosa was very hard hit during the recent wild fires. We booked before the fires but decided to still go stay at the Best Western since it was still open. The hotel itself is fine. We were very glad that we went. The staff was incredibly nice and accommodating. The breakfast was phenomenal. It was a full breakfast not a continental breakfast. You are about 35 minutes from any winery. The price you cannot beat in the area. Overall a great place to stay.

"One Night Stay"

5
12/11/2017

2nd time stayed here in the last few months. The first time was before the fire storm and the last time was after the firestorm. In the first stay we had a second floor room with a balcony overlooking the garden area and the second stay we had a first floor room with a patio next to the swimming pool. Both stays we had no noise, tasty breakfast, comfortable room. On our second stay we parked in front of our room, and our room was located close to the breakfast room. We always make reservations a week or two before arrival, and try to arrive at the hotel between 2 & 3PM (to avoid the commute traffic). And our goal is to checkout between 9 & 10AM. All staff were friendly, accommodating and strived to make the hotel clean, comfortable and have the guest glad that they stayed here.  They succeed with us.

"Bathrooms need updating in Pet rooms."

3
04/11/2017

This hotel was quite nicely decorated in the sleeping area, but the bathroom was very dated and very dirty. Years of mopping detritus had accumulated in the corners of our bathroom. The fixtures, tub, etc., were old and grungy. The rest of the hotel was fine, and especially so since it survived the fires.

"Not as expected"

3
09/10/2017

No bathroom products, window screen missing, room not ready had to use hotel bathroom to get ready for a wedding. We would probably not stay there again. Although the location worked well for the event we were attending.

"Should be renamed: Worst Western Minus"

2
08/10/2017

Booked this 6 weeks in advance as part of a weekend holiday with my best friend and his wife, who I rarely see as I live in another country. My husband and I drove from Seattle to Woodland in 10 days and did it nomadically (no bookings, just found places when the sun went down) and out of all the motels and inns we stayed in (which were at the range of $85-120 — we're not picky travelers), this was by far the most expensive we've stayed in. Unfortunaty, it was also the worst, specially for the wopping price of $235!! As you can imagine, we had high expectations. When we checked in, the duty manager, although was very nice, seemed to not be aware of our booking. We then asked if we were in the system, she concurred! She proceeded to ask me if I knew what kind of room I got and I had to look thru my email to find it. My husband, then again, asked if we were on the system or not because she was asking all these questions and seemed to still noy be aware of our reservations. But she still said yes, we were in the system! Then later on comments that she had written down my first name as my last name — after I had spelled out my last name to her and shown her my ID! This was the very first thing I did when I came to the counterpart to check in. Further, when later asked for further Information on the phone, she kept replying with an “uh-huh,” which really didn't really bother me too much, but as I work in Customer Service found it very unprofessional, especially since she was the duty manager. Breakfast I found okay. My friend said it was like prison food, but (1) ive never been to prison so I wouldn't know and (2) it's not the worst I've had. Room was also disappointing. The white areas were grey. The lights flickered. The balcony light did not work. The complimentary shampoo/conditioner bottles were there, but all EMPTY! But the bed, pillows and sheets were okay. Location is close to a lot of local places to eat. We went to Cooperage Brewery to hang out and it had a very good, chill vibe. But thats for a separate review.

"Dated but is a Great Value"

4
04/10/2017

This is my second full week staying at this location. The manager and three front desk ladies have always been kind and helpful with my check in and check out stay. I chose this location for value and its amenities. After speaking with the Manager, he was able to work with my daily schedule. In my chosen career, I stay in hotels weeks at a time, and he was able to accommodate my needs. The breakfast bar has cereal, branded yogurt, hot breakfast like eggs and sausages, and fresh fruit like pineapple! I enjoy the replenished fresh fruit. This hotel has a workout room and is kept clean and tidy. They have a workout room worth working out in, and that has plenty of equipment and space for three people to feel comfortable . The rooms are dated, and sometimes there are carpet pulls and staining. However, this hotel is always booked with the working class statue. I look forward to spending this entire work week at home away from home.

"Wow what a room"

5
02/10/2017

We needed a room for a family of 5. This room was the most expensive one on our tour around California however it was a treat for us after being cooped up in a car together. Lots of space for us all to not be on top of each other. Very clean and a hot and tasty breakfast that satisfied us all. The room has a spa tub inside the room. Not sure why a room that puts up 6 people would have a tub in the living room but that's what it has. Might be more appealing if my kids were not with us. Nice to park right up at the door and unload but if you stay upstairs there is no lift for the suitcases. The person at the desk was a little short with us but after visiting the McDonald's and dollar store for laundry soap we determined it was the local normal. Not rude just matter of fact and not willing to smile at all. I say the cons are not having a laundry available for guests however there was a laundry place within 10 minutes to take care of your needs.

"Reasonable & clean"

3
02/10/2017

Returning from The coast, we decided it would be convenient to stay in Santa Rosa. We had stayed in Napa the night before but wanted to get over to Somoma. Staying in Santa Rosa BW was fine not quaint but regular.

"needs work"

3
01/10/2017

the room had dirty looking rugs with a huge stain as you entered room. outlets in vanity area and on wall near bed would not hold a plug and when we complained they only fixed one. When three women are staying in a room, there are a lot of hair dryers and it was very frustrating. The breakfast was sufficient but when we told the person in charge of the room that one toaster was not working, she shrugged her shoulders and walked away. ????????

"Relaxing Stay"

5
29/09/2017

Very nice place. Rooms & grounds were well kept. Hotel staff were very friendly & helpful since I asked for a earlier check in time. I had to drop off my car at the dealership at 1pm. they let us check in right after that it made for a nice afternoon in a comfortable room instead of the car dealership. Thanks

"Room stay etc."

5
27/09/2017

Our room was wonderful...and they allowed our sweet dog to stay as well. It is clean and the people working there are so very friendly. Their breakfast was good too! Our son went swiminng in the beautiful pool...very nice. Sadly, I forgot my iPad in our room. When we arrived home we phoned and spoke to Kiera who works in the office...right away she said she has the iPad there in the office and the very next day she mailed it back to me.She was wonderful..I received my iPad in no time. I want to thank them so very much for doing that! I will recommend this Best Western to all who go to Santa Rosa...thanks again for everything! Vikki

"Hardly a Best Western Plus, more basic Best Western"

3
25/09/2017

Stayed one night for work and the late hour I arrived must have meant I got the worst room in the house. Rooms are clean inside and neat but outside looks like a prison block with big heavy doors and no windows. You can hear eveything that happens in other rooms and when they cleaned the room above me, it sounded like an elephant charging back and forth across the room. Beakfast was what you generally get in a hotel like this. Staff in the breakfast room and at front desk were fine - not overly friendly but not rude either. Gym was very basic. It did look like there were some "better" rooms that had views over the pool. Maybe ask for that if you have to stay here.

"Short wine tasting tour trip"

5
24/09/2017

Great place to use as a place to do a short wine tasting tour they are located off the highway easy access to both Sonoma and napa counties. a tasting room is located on the other side of the highway from a tasting room to start. Then many other vine yards are near by. Killer taxes though residents should do something about that. great breakfast though. Cool self serving pancake maker!!!

"First time at Best Western Plus"

4
20/09/2017

This was a very nice hotel. The room was large and the bed was comfortable. We were on the first floor and there was a nice patio outside of our room. It had one of the better breakfasts I have had at a hotel. Staff was very helpful. Not a lot of places to eat dinner nearby but close to the interstate.

"Friendly professional staff"

5
19/09/2017

I come to the area frequently and each time I enjoy myself here. The staff treat guests extremely well and it's always clean, comfortable, and any needs are met right away. Breakfast has lots of variety so it's hard to get bored by eating the same thing day after day.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
It's always great to see you Debra! Thank you so much for taking the time to share your experience, we truly appreciate it.

"Comfortable Clean"

5
14/09/2017

This is a nice hotel to stay the night during a wine tasting event or passing through. The rooms are clean and comfortable. The bathroom is slightly dated however it is clean. The t.v. is small but it is a flatscreen and they offer a lot of channels. The fitness room is small

"Mobility accessible suite! a comfortable room"

4
13/09/2017

Room was very large and excellent for my husband's wheelchair. We had the 2-room mobility accessible suite that included a pull-out sofa bed. Plenty of turn-around space for him and a fun sofa bed for my 10-year old daughter who loves adventures.

"Definitely Surprised"

5
09/09/2017

I gave five stars not because it is a five star place but because they took a 3 star motel and improved upon it. I was skeptical when we pulled in, but was pleasantly surprised. While the doors are exterior the place still feels safe. The doors have a deadbolt and chain lock and the patio sliding door also has a chain lock if you are on the ground level. All room have patios or decks that open out onto a beautiful courtyard and pool. Various areas are quite shaded throughout the day. The motel is conveniently located near HWY 101, Applebees, Kohl's, and Starbucks. The rooms are nice and large. We had a king size bed and still had plenty of room for bikes and suitcases. There is a microwave and mini fridge in the room which is really nice. There is also a coffee maker.

"We will return."

5
08/09/2017

We enjoyed complimentary breakfast. This hotel is across the street from a large shopping mall and in a very convenient location. MThere are many fadt food restaurant to choose from. Staff is very nice and helpful.

"VERY nice"

5
01/09/2017

We stay here anytime we go to Santa Rosa. The staff is very helpful and friendly. The rooms are clean and comfortable. This time we did not like the breakfast eggs. They were individual little omlettes and tasted terrible. If you are staying in S.R. stay here.

"Comfortable and clean"

4
01/09/2017

Handy to freeway, nearby eating and shopping. Registration was quick and front desk staff were very friendly. Our room was quite dated but was adequate for our 3 day stay. Parking was available right outside the room. The bed was reasonably comfortable but the pillows weren't really to our liking. Our room was to the back of the hotel and it was very quiet at night. Breakfast was good and the staff kept everything well stocked and tables cleaned up as soon as people left. I felt the price was a little on the high side but not outrageous.

"After the wedding"

3
30/08/2017

Location in Santa Rosa is fine, close to the highway. Our room was comfortable for one night, containing two queen beds, a pullout and a separate spa tub. Check in at 3 was a problem for us, coming in for a wedding which was at 4. We ended up changing in the public bathroom which was suboptimal. The room was available before 3 and we were able to do our final touch ups there. This was probably the best BW I've ever stayed at.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I am thrilled that we are the "best Best Western" you've stayed at. I'm glad we were able to check you in early and you were able to finish getting ready in your room. Thank you for your review, and wee hope to see you again should you find yourself in our area.

"Wine Country Inn & Suites"

5
29/08/2017

Excellent amenities and friendly, helpful staff that went well above and beyond the basics. I stayed 5 nights, and would highly recommend this place. It was clean and comfortable, and the hot breakfasts were a nice plus. The grounds were pretty and well-maintained. There were many places to sit outdoors, and the rooms had outdoor patios as well.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for your kind words. Our entire staff really appreciated you taking the time to write your review. We hope that you are in our area again soon and that you will stay with us again. Sincerely, Todd Anderson.

"Clean & Comfortable but WAY Overpriced"

3
28/08/2017

For $200 per night I was expecting more. Honestly, this looks like a former Motel 6. The rooms are per usual, nothing special, that open to the outside which you may or may not like depending on your taste. Certainly makes it more convenient to get to your room from your car but certainly not as safe & quiet as a hotel with interior entryways. There was no spa/hot tub and we never had a chance to use the pool or onsite fitness room. Nor did we get to partake in the free breakfast as it didn't open until 6:30am and we needed to leave at 5:30am for the Santa Rosa Marathon. There were several marathon runners staying here and it's unfortunate that they didn't see to open the breakfast bar earlier. Finally, and this may be a nit, but I guess I'm spoiled with my hi-def TV at home because the picture quality of the TV in the room was awful. The rooms were clean, the beds were comfortable but $200/nt just seems way overpriced.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm glad you found the rooms clean and comfortable. I hope you were able to take one of our "Grab and Go" breakfast bags that we had available for people leaving before breakfast opened. I understand that our prices may seem high to people coming in from out of the area. We shop our competition daily, and we feel that we are very competitively priced for our area and our amenities. I hope you completed the marathon in a great time and we hope to see you next year. Sincerely, Todd Anderson.

"dark dingy room with badly spotted carpet"

2
28/08/2017

The room carpet had a large oil or automotive grease spot. It also generally needed a good cleaning. The pillows were second rate. The room was dark and dingy. The breakfast was very second rate and the serving area was badly picked over. The room acoustic were poor. We could hear every movement in the room above us.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I'm so sorry you felt your stay was less than exceptional. Thank you for sharing your experience and we hope that you will consider staying with us again should you find yourself in our area. Todd Anderson.

"Friendly Staff"

4
22/08/2017

Rooms were clean and decent. We had a room with a balcony which made a big difference. We were able to sit on balcony, while we enjoy drinking a bottle of wine from one of the wineries. Staff was very friendly and helpful. Breakfast was good

"Santa Rosa"

5
14/08/2017

Great Hotel I especially like to out door private patio to drink coffee or relax at night. The room was quiet and the bed was comfortable. When you make the size of the comments so long people will opt out of filling this trip advisor comment out.

"Pleasantly surprised"

4
11/08/2017

I arrived at this hotel on Wednesday and have enjoyed our stay. We have a king suite with jacuzzi tub. It's a really nice spacious room. I love having a patio off the bedroom and living room which looks out to the pool. The pool is nice and clean. Breakfast is nice, too. They have a variety of options, including healthy items. They have cookies in the lobby as an added touch. I have to say it's been a very nice stay. The bed is nice and comfortable. I've slept really well. For the price, it's really a good deal. I highly recommend the king suite though.

"A real dump stay away from this place."

1
09/08/2017

I had made a reservation to stay here for early August 2017. When we arrived they told me i had booked a smoking room. I said that is impossible and asked for a non smoking room. The attendant told me she had tried to call me and let me know that they could give me a non smoking room earlier in the day as they had a guest that wanted a smoking room. However, my phone records did not show that i received any calls from this location. I think rather they gave away my non smoking room and then tried to cover it by saying i had a smoking room. The room stunk, it made all my clothes stink, not just smoke smell but mold. It stunk so bad i had to wash all my clothes when i arrived home the next day. Do not say here. This is the 2nd best western i have stayed at in Santa Rosa and they are both dumps and scandalous in how they treat their guests.. When i checked out they did not ask me about my stay, i'm sure they already knew. This is not a best western plus don't stay here.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I'm so sorry that you booked a smoking room. You are absolutely correct, smoking room smell like smoke. When people book through some 3rd party web sites they often book a smoking room without realizing it. That is why we always suggest booking on any hotel branded web site rather than a third party site. As we told you at check in, if you had any documentation showing that you had reserved a non smoking room, we would have either given you a non smoking room, or paid for your stay in a non smoking room at another hotel. But as you had booked a smoking room it was impossible to provide this documentation. Again my apologies that your stay was not as you had anticipated. We do appreciate you sharing your experience and hopefully others can learn from your experience.

"Nice, clean, quiet. Minus 1 star for poor tv quality."

4
08/08/2017

We stayed here August 4th and 5th 2017 for the Lazy Bear event a few miles away in Guerneville. We had room 234. We always ask for a second floor room because I am a light sleeper and have been in too many hotels where you can hear noise from above. The room was on the small side but comfortable and clean. The furnishings were all in good shape. Nothing looked worn or tattered as we have found in some hotels. We had a balcony with table and chairs outside a sliding glass door. It seemed nice on the balcony overlooking lovely landscaping but we did not have the time or inclination to linger there. The room was also adequately quiet. I did hear an ill behaved child running by our door at one point but otherwise we were undisturbed. The king bed was on the firm side but very comfortable with four pillows. The bathroom was clean and adequate but the tub was basic and wasn't worth bothering with unless your a small child. The sink was outside the room with toilet and tub. The included breakfast was adequate as well but nothing exceptional. For me, the hot eggs, bacon and sausage were inedible as guests laid the handles, (the part everybody touches), of the serving spoons directly on top of the food whic turns the food into a Petri dish. This is a common problem wth buffets. The general public apparently doesn't know better? I guess it would have helped if the hotel provided plates on which to set the serving utensils. The pancake machine was great, though. You push a button and two pancakes come out the side. Cold cereal, yogurt, and assorted baked goods were available. My biggest complaint about room 234 was the Phillips flat screen tv. It did not appear to be high def at all and, in fact, the picture seemed a little blurry. It was also stuck on "letterbox" on many channels. I picked up the remote to check the tv settings but Best Western uses their own remotes with the tv's that claim to be more hygienic than a regular tv remote. This remote does not give you access to settings so you can't adjust the resolution and whoever set it up originally, apparently did not set it for true high def. Also, you can not use the hdmi. We travel with portable devices that can connect to tv's through the hdmi. With many hotels, this is no problem but the Best Western remote at this Best Western does not allow a guest to do this so no Netflix or Roku or other modern options many of us have at home and some of us travel with. I would love to see more people mention this in their reviews on Trip Advisor as I think it will be more and more important as we get used to alternatives to just the cable or satellite options hotels offer. Hotels should be attempting to give their guests access to the minimum of what guests have at home.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for your kind words. We really appreciate your comments and I personally felt your review was very fair. I did want to touch base on the HDMI comment. At this hotel, if you put the tv on channel 00 or 99 you should be able to use your devices. We are also in the process of updating our cabling throughout the building to allow for a better picture. Again, thank you for your kind words, and we hope to see you next time you are in our neck of the woods.

"Not a Plus hotel, at all."

1
08/08/2017

We booked this hotel for the Ironman Santa Rosa, based on it's proximity to the Courthouse Square where most of the festivities took place. It is an easy drive to get from this hotel to the square. But that's where the pros of this hotel end. We've stayed at many Best Westerns, preferring the Best Western Plus, and have had mostly very good experiences. We've even begun showing some loyalty that way, looking for Best Western as our first choice when we travel. This hotel is NOT a Plus, and I'm not sure how Best Western allows it advertise as such. The rooms open to the outside. The pool is very small (and noisy). There is no hot tub. The rooms are small and reek of chemicals used to cover the fact that these rooms have previously been smoked in. At check-in we listened to the clerk talk on the phone to someone asking to be able to get a room "for a few hours" (she told her none were available). When we inquired about a late checkout for our last day (a Sunday), which would be the morning after the Ironman race (and we might have wanted to sleep in), we were told to "check that morning, and we can tell you then." Um, what? I have to wake up, check and see if I can get a late check-out and then go back to sleep to enjoy it? We got up early and left instead. On top of all this, you pay a premium for rooms in this area, so it's extra frustrating to pay mid-range hotel prices for such crappy accommodations. We do intend to return to Santa Rosa next year, but we will NOT be rebooking this hotel ever again. In fact, our experience here has made us leery of booking Best Westerns, as we thought the 'Plus' here meant it would measure up to what we've experienced in the past (the St George Abbey Inn being the high bar for a Plus hotel). Very disappointed, and would not recommend to travelers unless you're okay overpaying for a low-end motel.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I wanted to touch on a few of the items you mentioned in your review. We are a Best Western Plus hotel. The reason for the Plus designation stems from the amenities and facilities we have at our location. For example we offer conditioner, lotion, mouthwash, along with several other items in our guest rooms. We have a work our facility, gift shop, business center, etc. These are some of the things that grant us the Plus designation. I apologize that you didn't care for our air freshener. We do not allow smoking in our non smoking rooms. On the rare occasion that someone does smoke in a non smoking room we use an ionizer to remove the odor, not chemicals. I'm sorry we were not able to guarantee a late check out. Like yourself, practically everyone staying with us that weekend also wanted a late check out because they were also participating in the Ironman. For obvious logistical reasons, granting everyone a late check out was not a possibility. We had already reached the maximum number of late check outs we felt were possible when you had requested yours. The reason we asked you to call the morning of was in case there were any cancellations or any other way possible we could accommodate your request. I hope you were successful at your event and we hope to see you next time you are in the area.

"Clean, Reliable Best Western"

5
08/08/2017

We had a positive experience here, like most Best Westerns, they delivered clean rooms, friendly, accommodating staff and great facilities. The pool was great, the breakfast was excellent and the staff was fantastic.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you so much for taking the time to share your thoughts and for your very kind words. We look forward to seeing you next time you are in our area.

"Avoid this place"

1
08/08/2017

Racially bigoted staff. Insulted my Significant Other who happens to be Native American, insinuating that she did not belong in the dining room and insisting on seeing her room key. Insulted her in front of other guests. TERRIBLE! She is a very beautiful, well educated teacher, and a sophisticated woman of color. You people are beyond the pale. We checked out immediately after I expressed my displeasure to everyone in the lobby who would listen!

"Keep driving or sleep in your car rather than stay here."

1
03/08/2017

Outside hallways are under construction, fights in the parking lot, dogs barking through the night, shabby, worn out rooms, uncaring front desk employees, poorly functioning AC room units, old bathroom toilets and showers. NOT worth $155 per night!

"Average Over priced Hotel"

3
31/07/2017

This facility is ok for the run of the mill motels. Nothing special. Rooms were spacious and clean. The breakfast is the generic free breakfast offered by most hotels. The breakfast staff was ill equipped to deal with the Sunday morning rush, but they did their best. The tv reception was awful. Will note that this was the Sunday after the Ironman so the hotel was full. In summary, this facility is acceptable but,in my opinion, over priced. Regarding a review made on 6/20 by Ken B. This facility does not have an indoor pool. In my opinion average motel with a big price tag.

"Inn provides an relaxing enviornment"

5
29/07/2017

Stayed here for one night: liked the courtyard with it well maintained garden. In the garden there is a sitting area where one can meet with friends or simply sit and watch the birds. Our room was on the 2nd floor, it was very clean, the shower was powerful, we slept soundly and we were not troubled by any noise.   The morning breakfast was quite good, the staff refilled dish trays before trays became empty. They made the scramble eggs which were quite good, plenty of ingredients included in the eggs. I had three cups of coffee as they offered real cream not the powdery stuff.  The breakfast had a steady flow of customers but the staff kept everything clean and responded immediately to requests.

"Dirty, over-priced"

2
29/07/2017

We thought the "Plus" would make this hotel ok. Wrong. The room had a bad odor, the back of the doors were dirty, the exhaust fan did not work. Breakfast eggs were cold. The hallways and walks were dirty. The front desk only said they would tell the management. She could have cared less.

"On the road"

3
24/07/2017

A little shabby on interior appearance - a lot of work needed to be done. It is quiet as it is off the freeway a bit and rooms are pretty spacious. Breakfast offering not as good as other best westerns I gave stayed at

"The best of the best."

5
21/07/2017

This is a clean, quiet and comfortable Best Western. Everyone was so friendly and helpful. Highly recommend this Best Western. There was a power outage the day we were leaving and the staff went out of their way to make sure there was some breakfast for us.

"Business "

3
19/07/2017

This place is freeway convenient and clean. We had a spa suite first floor. Nice large room, Bed not so great, more than a bit hard. This is where the problem is, if there is a guest above you it's noisy and annoying. No steps were ever done for sound proofing. There's better choices in Santa Rosa for sure.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm sorry you found your upstairs neighbors to be heavy footed. We actually do have lots of insulation between the floors, but clearly it is not 100% effective for sound. I'm glad that you found your room spacious and our location convenient and I hope you stay with us again on your next visit to our area.

"Good value"

4
18/07/2017

We've stayed here several times. They have a sharp, friendly staff, the rooms are clean, the pool was clean and inviting, they provide decent WIFI that was easy to connect to, it's in a quiet area, it has easy freeway access.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm glad that you find our rooms, staff and amenities on point. I'm very happy to report that we are nearly finished with upgrading our internet to an even better system. We anticipate being completed by the end of July. I hope you are able to come back and give it a whirl. Thank you again for your review, and we hope to see you again soon.

"Amazing hard working night staff"

4
14/07/2017

Checked in a little late on our stay, around 9 pm Had to wait a little while for front desk agent Kurra, when she returned she was very apologetic and helpful. Learned she is taking care of the entire property alone. Kurra is one of the hardest working and committed resources I have met in quite a while and I travel often. And she obviously loves her job and what she is doing. Thank you Kurra for making it a great stay.

"Pleasant Stay"

4
13/07/2017

Hotel was easy to find. Doesn't look like much from the outside but it is clean and up to date. Breakfast was very nice with lots of choices. Front desk staff very helpful. Beds were very comfortable.

"Wonderful staff"

5
12/07/2017

The staff at this Best Western in Santa Rosa is the best! They made us feel at home and took the time to take a genuine interest in us. Our family was there for 2 nights awaiting the arrival of our grandchild. Abel took the time to ensure we were comfortable and taken care of. This is hard to find and made our experience there so comfortable and stress-free. . Our room was great--enjoyed our outside patio! Breakfast was great and staff refilled items constantly. We will go back!

"Very nice and helpful manager"

4
09/07/2017

I had a staff member stay here overnight, in a typical room- nothing fancy. However, the staff member was having difficulty due to the card we gave her to pay for expenses and even locked her keys in the car and couldn't get to the rest of her things, including alternate payment. The GM, was so nice and so helpful, he allowed her to check in and rest while the locksmith was on his way to open the door. As a Gov facility, there is usually no one available to help with situations that occur after hours except calling the boss at home. I didn't hear about this until the next day. Everything was handled there in the moment, thanks to Todd's patience! We would definitely book here again- Thanks again, Casandra & Janice.

"Nice and Surprisingly Quiet"

4
05/07/2017

First time at this hotel. Things started off fine but when we got to our room, someone was already there. Went back to the front desk. They apologized profusely and gave us another room. Again someone was in the room. This time the front desk staff didn't waste anytime and upgraded us immediately to a suite. Nice surprise and we appreciate the desk staff for making the decision quickly. Later the staff told us the people in the rooms didn't check out as expected and no one followed up.

"Visiting Santa Rosa"

5
05/07/2017

Excellent hotel, clean hotel, great location, breakfast was great with many options, food was hot and great selection. Staff went out of their way to make us feel at home. Hotel is right off Route 101 so you are close to everything.

"Overpriced Dump"

1
30/06/2017

Unfriendly red head lady at front desk and awful chemical cleaning smell in rooms. Incredibly expensive for the quality of the room and the front desk attitude. The hotel appears rundown and is need of an upgrade on the outside and definitely in the rooms.

"Nightmare"

1
30/06/2017

So we check in and go to our room. No liners in any waste cans, the wheel on the refrigerator was miss so when I went to open it the thing fell on my foot. The entry, to our surprise, wasn't spring loaded. So as we drove off my wife noticed the door was open. The automatic wake up system on the phone didn't work. So we didn't get a wake up call. The room was dated and smelled.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Jack, thank you for sharing your experience. I wanted to touch base on a couple of the things you mentioned. We are a carbon neutral facility and we do not use plastic liners in our trash cans. This is one of many things we do to cut down on the amount of plastic going into the landfill. Rest assured that the receptacles are disinfected daily. I apologize that you did not receive your wake up call. We've tested our system after reading your review and have not been able to duplicate your issue. I also apologize for the missing wheel on your fridge. Most hotels with exterior corridors that I have been to do not have self closing doors as this is a fire safety measure for interior corridor hotels. I'm sorry you didn't realize that you hadn't closed your door. I am grateful that someone pointed out to you that you need to close your door behind you when you leave. I hope that you consider staying with us again next time you find yourself in the Santa Rosa area.

"Last time for us"

2
25/06/2017

Since you asked me to post this I will. Our room was dark and dingy and the AC unit had to have been from the 70's and barely kept the corner it was in cool. We had great service from the gentleman that checked us in and out and helped us finally get our bill straightened out and 3-4 calls and a few emails. The lady I spoke to at the front desk on the phone earlier in the week provided no customer service other than taking our money for the room and had zero concern for the situation we were dealing with and her attitude and tone made it very clear how important and valued we were to BW. Did I mention how I tripped on a loose and broken tile on the staircase and how I landed in a puddle of water left mid staircase by whoever did the power washing before we arrived?

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for taking the time and posting your review. I'm glad that you experienced great service from our desk clerk. The lady at our hotel that I think you are possibly referring to actually fought on your behalf to get you a refund for the reservation you made for the wrong date. I apologize that you felt that she didn't value you, she fought quite hard for you to get you your refund. Perhaps you are referring to one of the ladies at the third party site which you made your reservation through who were not able to give you a refund. I'm sorry your stay wasn't as we had hoped it would be, but I'm glad you got your refund for the incorrect reservation and we appreciate your review.

"Love Best Western Plus/Premium/Inn & Suites"

4
24/06/2017

This was the third time I stayed in the Best Western Wine & Country Inn and Suites. I stay there because everything is consistently good and I find the staff very welcoming and friendly. The cleanliness of the room is what I expect to find and am never disappointed. Any request made is fulfilled without hesitation.

"Wine Country Games 2017 #2"

5
20/06/2017

Santa Rosa is a busy place. It's been around a long time and as such and as with most California cities there are a lot of old trees and shrubs (big shrubs) which can make finding buildings difficult. So if this a location you're interested in be prepared to drive slow and look twice, if your GPS says you're there you are. The Wine Country Inn is another of Best Western's great properties. In door pool, work out room, and of course great rooms and beds. The area around the hotel is chocked full of amazing things to see and places to visit. As always I carb up the morning of the Games and this hotel has a wonderful breakfast. Everyone should travel to northern California so much to see and do. And when in the Santa Rosa area put the Wine Country Inn on you list of places to stay.

"Country summer weekend"

4
19/06/2017

Our room was good and both beds were really comfortable. This was a girls weekend and we only stayed one night but having the Applebee's across the street for a drink in the evening and the breakfast in the morning, our party of three was very happy. I recommend this hotel as it was clean and cozy and easily located and the staff were all nice

"Do not stay here."

1
19/06/2017

Disgusting, uncomfortable room that was excessively hot with only a tiny wall unit AC. The room smelled like it hadn't been used or cleaned in months. Shower head water pressure was sporadic and the sheets were completely stiff and even had a blood spot on them. This location is a disgrace to Best Western.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I am so sorry that your experience was sub par at best. While I can assure you that your room has been used several times this month, and that the A/C unit has been maintained, I'm sorry that you felt that it hadn't. I will talk to my laundry vendor and see if we can add more softener to the machines. Again, my apologies. Should you find yourself in our area again, please contact me. Todd Anderson General Manager.

"Old Property, Being Renovated"

3
19/06/2017

We stayed here twice, a week apart. The property is old and is being renovated. The interior of our room had been updated but the outside just looked tired. The metal doors to the rooms, while painted, were dented and left a very poor impression. The breakfast buffet was typical heat and serve and met the minimal expectations. Probably would select another motel in the area if in the area again.

"Very disappointing!"

1
16/06/2017

We arrived with another couple to begin our long awaited California vacation and were extremely disappointed from the minute we arrived. The girl at the front desk was not very helpful. She almost seemed bored. When we checked in and went to our rooms our friends room smelled of cigarette smoke so we asked to be moved. We all were moved to the 2nd floor...no elevator and no help with getting our luggage up the stairs...to find that the landing to the rooms was under construction with tile partially installed. Our room was not very clean. We couldn't wait to check out the next morning. This is our first experience with staying at Best Western and did not leave a good impression.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience, I'm so sorry it wasn't a more positive one. I'm so sorry that one of the first rooms was not to your liking. It is rare, but occasionally people will smoke in a non smoking room. We do our best to discourage this including charging them a $500.00 smoking fee. The rooms you were relocated to were the only rooms we had available that were next door to each other as you requested. We typically try not to rent rooms near where there is work being done, but they were the only two rooms we had that were next door to each other that were available at the time. The construction that is being done is actually our new elevator that is being installed. I apologize that your stay was not typical of our guests, and I hope that if you find yourself in our area again you decide to give us another chance. Thank you, Todd Anderson

"Nice hotel!"

4
15/06/2017

Staff was great and location was great! Very nice room, even had a back patio with sliding glass door with a table and chairs. Room was very quiet and many nice restaurants are nearby for your dining pleasure.

"NIce location, nice property, well run"

5
11/06/2017

Pro: (1) >30 restaurants within a mile drive, a dozen within a short walk. Fast food to gourmet. Most rooms have a patio overlooking the pool area (too cold to swim :-( ), very restful, (3) breakfast includes cheese omelets or cheesy scrambled eggs - much nicer that the typical plain variety. (4) Depending o TOD easy on and off of US 101 freeway,(5) very quiet rooms despite closeness of US 101 - NO road noise! Con: Actual entrance hidden in foliage and hard to find. WiFi 5G not available (faster and less crowded than typical 2G WiFi)). Even WiFi 2G does not work in breakfast room (wake to cartoons). Rooms need a night light for us old folks (2-3 bathroom visits in the pitch dark).

"Disappointed with this Best Western"

2
09/06/2017

We are Best Western club members and often stay at Best Western brand inns and hotels. However in this case, we were disappointed with the cleanliness of the room, the monitoring of the continental breakfast area (all three coffee pots were empty when we went to get coffee, no napkins, no eggs, etc.,etc., and no staff in sight until another guest went and found someone), the lack of caring and friendliness in the staff, and the value of the the price paid for the lodging. We stayed at a beautiful inn in Oregon with great views of the ocean, which was very clean, had a well-stocked and comfortable continental breakfast room, coffee and tea available all day, and an extremely friendly and gracious staff for much less per night.

"Road Trip to Oregon"

4
08/06/2017

This was just a 1 night stay and it was great but the only issue was I thought the bed was old and it wasn't a good nite sleep but my hubby had no problem. Breakfast was yummy. It was a dog friendly hotel

"Anywhere else in the country this would be a way overpriced motel"

2
07/06/2017

There are always limited locations in Santa Rosa. Usually Best Westerns are fairly decent, but not in this case. I do not know how this hotel achieved a plus status. The hotel looks pretty run down. There are patches in various places around the outside of the buildings. The hallways are very dirty with spills everywhere. The hallway outside my room seems to be rotting under the tile and it is collapsing in several places (see photo). The room smells old and musty. It has a sliding door so that has been open since I arrived. I think the only thing driving the room prices is the location. It is way overpriced.

"Great Visit"

4
03/06/2017

This hotel is nice . . . close to the freeway with no freeway noise . . . good shopping options close by for the traveler who forgot something. Starbucks is next door! Some fast food options are across the street. The free breakfast was outstanding as it offered options for everybody. They're installing a much needed elevator . . . nice pool. Downtown Santa Rosa was very close and fun to explore.

"Don't stay here!"

1
02/06/2017

Attitude from hostess at checkin, NO TOWELS IN ROOM (didn't realize until I was already in need of one), and got no credit off the bill at checkout when I complained. Bed sagged in the middle. Internet was slow. All in all, not happy. You'd be better advised to stay somewhere else.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Mike, I'm sorry about the lack of towels in your room. To be honest, I'm not sure how that one slipped by us, but I apologize that it did. I'm surprised to hear that you found that our mattress' sagged, they are only about a year old. Be that as it may, I'm sorry your experience was not one of our typical guest and I hope that you decide to give us another chance should you find yourself in our neck of the woods in the future. Sincerely, Todd Anderson.

"Loved the Suite, the Location & the Bubbles!"

5
02/06/2017

We stayed in a Suite with a Jacuzzi tub & it was great! Our Suite, room 224, had 2 small balconies, one off the bedroom & one off the Living Room, both with table & chairs. The refrig/micro area included a spacious counter top & sink + a comfortable Living Room area. The beds were super comfortable & were in a separate room. In addition to the Jacuzzi tub, there was a standard tub/shower. 2 TVs rounded out the perfect room! We will definitely be back!

"OK for area lodging- a bit far from "Wine Country""

4
27/05/2017

From Hotel name I was expecting a more rural setting. It was not. However Immediately off Hwy 101 made it convenient & the hot breakfast included had many choices. Room was adequate. Price was moderate.

"Hidden convience"

2
26/05/2017

Great location for eating shopping while using medical facilities in north end of Santa Rosa. Great pool. Well trained staff. Attractive rooms and concerned staff. Dealt with my early arrival perfectly

"Disappointing at best"

2
26/05/2017

When we drove up to the hotel, we were disappointed by it's drab appearance. The check in was very friendly, but we discovered that our room was on the second floor and there was no elevator. There is some kind of renovation being done to the elevator and exterior flooring. Room was very sparse, dull, drab and very stuffy. The air conditioner was an older model and did not cool the room at all. Facility seems old. Our last couple of stays at a Best Western have been very disappointing and we will probably not use Best Western again.

"Santa Rosa"

5
25/05/2017

Very nice place- good location- good value for the price- the staff was very friendly and helpful- good free breakfast- rooms very nice- I would recommend to others. I would stay here again if I was in the area.

"Needed a room in Santa Rosa"

2
22/05/2017

Found a room late at night. Everything okay but bed was very soft, saggy and lumpy. Breakfast was adequate but I am vegan and oatmeal was only option. Seemed somewhat overpriced for motel with hand dispenser of shampoo and soap in shower.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm sorry you thought our mattress was soft, we have just replaced all of them within the last year. This area and can seem higher priced than other areas, but I'm sure if you shop around you will find that we are competitively priced. Our Shampoo dispensers are part of our many green initiatives. These dispensers eliminate thousands of little plastic bottles going into landfills.

"Super Value"

5
18/05/2017

This hotel was a great value. Very clean, and everything was as it should be. Will definitely stay here again. It is a perfect jumping off place to see the Sonoma wine country. Santa Rosa is big enough to offer a great selection of restaurants in every price range.

"Convenient"

5
17/05/2017

The staff was helpful and very nice. Excellent breakfast. Room was spacious, clean and quiet. Bed was very comfortable. Pretty grounds. Location convenient to Starbucks, Trader Joe's, Whole Foods, Coddingtown Mall. Easy access off the freeway.

"Not Up to "Plus" Standards"

3
14/05/2017

Hotel is very "tired" and needs upgrading to merit its "Plus" designation. Room keys did not work upon check in, maintenance had an attitude toward us until they also could not make the key work. Changed room had a damaged towel bar, which they did fix promptly. No towels were changed on our 2nd day, nor coffee service replenished. We had to go to front desk to get them as we were informed that housekeeping had gone home. Hotel needs to pay more attention to customer service, which we expect from a BW Plus.

"very nice visit"

5
08/05/2017

We stayed here before the Wine century bike ride. Location is perfect for the start of the ride. The front desk staff were friendly and helpful in choosing our room. We asked for a quiet room and it was quiet (2nd floor). The room was clean and spacious. The bed was a little soft for us (but we like firm beds). Breakfast had many choices and the manager opened early to accommodate the early morning bike riders. We definitely will return.

"Wine Country Trip"

4
08/05/2017

We stayed at the Wine Country Best Western Plus in Santa Rosa for the first time this trip and had an enjoyable stay. The room was good and bed provided good nights sleep. The location was central to the restaurants we wanted to visit and provided easy access to the highway while being far enough removed to not have traffic noise.

"Shabby hotel with smoking rooms"

1
01/05/2017

Booked into a smoking room. Spent the evening trying to air it out so we could sleep with not much luck. Cigarette burns on the carpet Unkempt exterior with weeds. questionable females in the parking lot. Irregular shower temp.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
I am so sorry that you inadvertently booked a smoking room through a third party site. I am a non smoker and also don't care for smoking rooms. I always recommend that guests book directly with the hotel, or through the hotels direct website to avoid being booked into a smoking room without realizing it. As you experienced, a third party booked you into a smoking room without you realizing it. I apologize if the shower temperature was irregular. I also apologize if you saw any weeds on our grounds. I walked the property and was unable to locate any, perhaps the landscaper beat me to them.

"Stay on the second floor."

3
29/04/2017

The staff and breakfast were great and the room was clean with refrigerator and microwave. Unfortunately the facility is tired and in need of refurbishing, particularly for the prices charged. We were initially given a room on the first floor (at our request), though when the guests above us arrived, the floor creaking as they walked about made a change necessary. The front desk personnel were agreeable and moved us to a second floor room. We had a very restful night on a very comfortable bed. Also made use of the relatively new treadmill in the fitness room. There was also an elliptical machine, combo weight machine, and recumbent cycle (though only one of each).

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for taking the time so share your experience. I apologize that you were able to hear your upstairs neighbors. However, I'm glad that the rest of your stay was a success and that you found our staff and amenities up to par. We hope to see you on your next visit to the Santa Rosa area.

"Unfriendly Hotel but Great Breakfast"

2
13/04/2017

Room cleanliness, terrible shower, (Shampoo, body cleaner crap, & conditioner mounted on wall in dispensers. They suck!) mostly unfriendly employees except breakfast room. Air conditioners in my room & others with me in their rooms were not working good. Desk clerk said 'Open doors, there is a nice cool breeze & it will cool room down'. WTF??? Breakfast offerings & lady who runs are far superior to most hotels I've been too. Would not recommend this hotel.

WineCountryHotel, General Manager at Best Western Plus Wine Country Inn & Suites, responded to this review
Thank you for taking the time to review our hotel. I'm sorry that you didn't like our shower amenities. The dispensers are part of our efforts to reduce the amount of plastic from millions of tiny shampoo and conditioner bottles that go into landfills. As a carbon neutral facility, this is just one of the efforts we make to reduce our carbon footprint. The product itself is actually one of the higher end products, however, once in a while there is an issue with the dispenser. We have ordered a different type of dispenser for all of our rooms which should eliminate any further issues. I apologize that you had issues with the air conditioner, however I am very happy that you loved our breakfast and our hostess. Again, thank you for your review, and we hope to see you in the future.

"Good location, but nothing special"

3
09/04/2017

Nothing special here. It was a place to lay our heads for the night. I'm not sure we'd have done any worse at a Motel 6 though, where the price would have been a lot less. The place needs updating, in my opinion, to merit charging what they get for a room. I guess you get to do that in wine country.

"Santa Rosa"

3
07/04/2017

Clean rooms, great service, good night of sleep. Outside of hotel could use some upkeep. Hotel is a bit far from downtown so if you plan on eating or going out in the downtown area another hotel may be a better choice. Great place to stay while visiting napa/sonoma.

"Great Value-Convenient Location"

5
06/04/2017

I stayed at the Best Western Plus Wine Country location for one night with a pet. Check-in was a breeze and the front desk staff were very friendly. My stay was during the middle of the week. The one night I stayed there was very quiet. The parking lot was very well lit and there is a grassy area for pets. The pet room did not smell like a pet room at all. I brought a puppy pad which my dog used. For the money, it was a great value. It is located three miles from the Sonoma County Airport and around the corner from Trader Joes. I felt safe the entire stay. My room came with a microwave and a refrigerator with two bottles of water. I would stay at this Best Western again.

"Happy with hotel"

5
01/04/2017

Quiet room, very comfortable bed and got a great night's sleep, location perfect for what we came for. Friendly staff. Would stay here again. Room comes with microwave and fridge, nice big TV and great bathroom. You will enjoy it here.

"Wine country trip"

4
25/03/2017

Very conveniently located, with very clean nice rooms and comfortable beds. Very hospitable stuff, enough of good breakfast to sustain you through your next stop. Mark it on your map if you need to spend the night in the area.

"Good location"

4
21/11/2016

We chose this hotel for proximity to wine-tasting and cycling routes. Good option for both.-- short drive to a great ride out of Guerneville and multiple Dry Creek Valley vineyards. Comfortable room, friendly staff and excellent breakfast.

"Adequate- nothing more."

3
20/11/2016

In an effort to save money on lodging during our visit to Napa we were excited to find a reasonably priced Best Western only 30 minutes from Calistoga! However- we were pretty disappointed. Given the proximity to such a beautiful region, we expected a little more. The room instantly had a damp smell and really poor lighting. The beds had what felt and looked like a curtain, that was so uncomfortable that we took it off, leaving us to cozy up with a sheet. The towels smelt a little off, but can't place the smell. The hotel was outdoor entry, which is fine, we just don't prefer that. The soap barely lathered. Luckily we were barely in the room, more of a place to put our things and sleep- so if that's your purpose and you're looking to save money- this may work for you!

"excellent stay at the best western plus"

5
14/11/2016

front deck personal very helpful and friendly we were there to attend a wedding at a nearby hall there was a block of rooms but we opted to rent a suite it was very spacious the Jacuzzi tub was the largest of any hotel we have ever stayed at the room was very clean but dated the heated outdoor pool looked very nice but the weather was a little too cold for us to use it the workout room was better equipped then most but not what I was looking for so the front desk people referred me to the local 24 hr. fitness which was very well equipped and only charged $25.00 for using it and was within walking distance all in all it was a very pleasant stay and if I was in the area again I would definitely stay there.

"Stayed here 4-5 times, always very comfy with a super staff"

4
12/11/2016

We stay here once a year visiting my husband's family. It really is like "coming home". Cozy, comfy room, great location. Always quiet. Glad this year to see some additions to the breakfast menu. Always a welcoming staff.

"I've stayed at better Best Westerns, but it was ok"

3
08/11/2016

Our stay was mostly what you'd expect from a mid-tier hotel. the only hiccups were that the WiFi connection was terrible, and the clerk at the front desk who checked us in tried to charge us extra for our service dog. Other than tat it was pretty nice

"Depressing"

2
06/11/2016

Friendly, helpful front desk but dark, dingy room, noisy neighbors, and walk to breakfast in the rain. Property appears to be old, poorly laid out, and over the hill. Expensive for what you get. Brings to mind the phrase "the last resort".

"Wedding in wine country"

4
31/10/2016

We stayed here for 3 nights and were very pleased with the overall experience. There are not many choices in the area where the quality of the hotel and price meet this well. I will stay again when we have the opportunity.

"CACEO"

5
30/10/2016

Great place to stay. Staff was friendly and helpful. Hot breakfast was good each morning. Room was clean and the small balcony was great. Location adjacent to shopping and Starbucks. Freeway was close and easy access.

"Best Western lives by their name-best"

4
29/10/2016

Usually we prefer choosing Best Western for their value & locations near most or our favorite places to visit. We've been going to a lot of places in retirement all over the western US. I especially like it when they serve a full breakfast.

"Typical Great Best Western Experience "

4
24/10/2016

Spent four nights here for vacation in Wine Country , a really good experience as is our typical experience with Best Western. Didn't like first room- 2 bed 2nd floor, hotel was full,asked for king first floor and moved there next day- great ! All good

"Excellent facilites and location"

5
24/10/2016

Just off the 101. Easy access. Beautiful room and comfortable beds. Very clean and comfortable rooms with patio. They will accept pets. The staff is very attentive. Called the property for directions when I ended up at another Best Western property in the same city. Great directions given. Arrived within 15 minutes after talking with the manager.

"Decent Place to stay while in Sonoma"

4
24/10/2016

Great central place to stay while visiting sonoma wine/beer country. Friendly staff, decent rooms. Good price compared to nearby hotels. Good coffee in the morning, and option for early bfast is great.

"Avoid this overpriced property"

2
24/10/2016

For the price, I anticipated better sheets (which were worn, rough and threadbare), pillows (which were lumpy and old), towels (again old and thin); and the small screen television mounted high on the wall was uncomfortable to watch; there was a lack of decent toiletries; limited fresh air and natural light (only source in a dark room was the slider facing the outdoor table); a very small room as my husband and I had to keep stepping aside to prevent bumping into one another; and in dire need of an update. Am still tired from my lack of sleep (actually no sleep) on Saturday night. At over $225 AAA rate a night, way overpriced. Have stayed, many times, at the four star hotel Omni San Francisco in a lovely, spacious, well-appointed room with comfortable bedding, towels, upscale surroundings (available today for about $20 more, standard king room). Or the Sentinel in Portland. The Best Western Plus Wine Country Inn & Suites in Santa Rosa was not a "Plus" ... more of a Motel 6! Will never come back. Only plus was the staff I met who were very professional and courteous. We stayed there because of location and availability. What a mistake! Never again.

"Great place to stay"

5
13/10/2016

We had stayed at this hotel before when visiting family. Same use this time. Was a great proximity to all the things we wanted to do - wine tasting, Culinary Institute of America, and lots of driving around to visit sites.

"Has possibles but is over priced"

3
09/10/2016

Great to have a balcony or patio off the room. Property however needs to be updated and maintained. It is overpriced for the value and does not seem to meet the same standards that other BW Plus hotels that I have stayed at.

"STAY AWAY"

1
02/10/2016

Run down, poorly maintained. Gas leak smells in room and around property. old furniture that smells squeaky doors, poorly flushing toilet. Noisy, lose floor tiles. I would not recommend this property, it was the worst Best Western I have ever stayed at before. Next time I will chose another property in the area

"Santa Rosa hotel"

5
27/09/2016

An older but well kept Best Western hotel ideally located for wine country and shopping. Several decent restaurants very close, and a Trader Joe's down the road. Each room has a patio or balcony and there are mature trees surrounding the rooms, which cover the freeway noise.

"Appearance of hotel"

3
21/09/2016

Room was decent for price but found bug in bed first night, there were druggies in parking lot behind hotel and lingered into hotel parking lot. One guy ripped off fence panel breaking it. Reported to front desk. Didnt not feel car safe in parking lot. Landscape was a mess brought level of property down. Surprised when we arrived have stayed at other BW before and nothing like this. Pictures of hotel as is should appear on web site.

"An overnight of "No""

2
19/09/2016

I booked two rooms, and stayed at this Best Western for one night, and to summarize our stay in one word, that would be "No". No hot water in the lobby for tea No decaf coffee in the lobby No wine glass available in the hotel No wine opening available in the hotel No breakfast trays No waffle machine (which we look forward to when we stay at Best Westerns) The only "yes" we got was check out at noon (instead of 11) at one of our rooms. Rooms and hotel is a bit dated, and the carpet felt dirty. We had dinner at the Applebee's near by, which was a decent meal. If we ever stay in Santa Rosa again, i will try to get a room at the other BW in Santa Rosa.

"Excellent but over priced"

4
15/09/2016

This was our first stay at a BW PLUS (still not sure about the difference in the three levels of Best Western properties). The room was fine and the bed was very comfortable. The TV was a nice slat screen (what else these days) until we turned it on. The reception was poor. The breakfast, for a motel, was a true vale - many choices and well presented. I do think $220 a night was at least $50 higher than what we should be paying.....

"Awesome Stay"

5
12/09/2016

Stayed for 2 days during Labor Day weekend - had the honeymoon suite. The room was great. Fancy towel hearts and animals, HUGE Jacuzzi tub, very clean and spacious. The staff was helpful and friendly. Laid by the pool and relaxed. Plenty of food choices with the complimentary breakfast and the gardens were pretty and well maintained. Easy access to freeway and close to wine tasting, restaurants, stores and night life. We enjoyed the hotel and the grounds so much, we decided to stay in!

"Excellent Stay"

5
10/09/2016

Great Hotel. Convenient amenities. Clean pool. Great Breakfast. Would definitely stay in a Best Western again. They have come a long way from the past! Right on par with Holiday Inn now. Price was affordable for the quality of the room and the central location to restaurants and stores.

"Stayed 2 nights ...lovely stay, loved the grounds and the individual patios."

4
06/09/2016

We had 2 rooms for 2 nights. The staff was awesome. Breakfast was good. Loved watching the hummingbirds in the fountain. We used UBER to get to wine tasting for minimal cost. Now for my specifics: Hotel Evaluation Criteria MY HOT BUTTONS!!! -Internet connectivity and speed - very good -Bedside tables on both sides - yes -Readily available electrical plugs for bedside (CPAP) - yes -Readily available electrical plugs for desk - yes -Fridge and Freezer (ice packs) - yes -Clean bathroom - yes Lobby staff - WONDERFUL Carts available - we were first floor, so didn't need Elevator to upper levels - not sure Road noise - didn't notice Guest Laundry - didn't ask Room General -Bed Comfort - good -Chairs/Couch - chair with footrest -AC cycling noise, constant fan setting, temperature control - not noticeable, constant fan setting -Central or individual AC/Heat - individual -Balcony - yes, 1st floor has really nice private patios TV # channels available - plenty Quality of reception - very good Sleep timer - didn't use Refigerator/Freezer - yes, nice freezer section Microwave - yes Coffee Maker - yes Internet -Speed - very good -Ease of connection - easy -Requires log on acceptance - requires daily logon Bathroom -counter space - small -tub - yes -shower (shelves, water pressure) - good -shelves for shampoo etc. - minimal -hand rails in tub shower area for stability - not sure -overall size - small -outside sink available - no Breakfast -eggs (no cheese) - had hard boiled eggs, but other options had cheese -meat - yes -fruit - yes -yogurt - yes Restaurant -onsite - no Fitness Center - yes Pool - outdoors, heated Hot tub - not sure

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your thorough review of our hotel. I have no doubt that it will be helpful to other travelers. We hope to see you next time you are in the Santa Rosa area.

"Stinky rooms-Do not stay here"

1
05/09/2016

Worst Best Western we have every stay and the worst is we recommended Best Western to all our family that came for a wedding. All the rooms smelled so bad that we had to continue to spray air freshener every time we came back to the room.

"Awesome weekend"

5
04/09/2016

Right off the exit. Covered by trees do Nit miss it. Check-in was smooth and desk agents was professional, efficient and friendly. Very knowledgeable of the area. GM gave us good lunch recommendation. Looks can deceive ones inside the rooms they are well maintained. The bed is so comfy. Breakfast more than we thought they'd have and it was filling and yummy. We spent sometime at the pool relaxing after a rough day (ha ha) of wine and dine. Must stay, book early specially for holidays.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Evelyn, thank you for your kind words. I'm so glad you enjoyed your lunch across the street as well as your accommodations. Sounds like you had fun visit to Santa Rosa and we hope to see you again next time you are in the area.

"One night stay"

4
29/08/2016

I booked this property at the last minute after seeing some updated reviews for my original hotel. I was not disappointed with my choice. This hotel has been modestly updated, is affordably priced and CLEAN. Even the towels were above expectation for the price point. I was in town for one night to run the Santa Rosa Marathon so while I didn't get the breakfast, I had a great night sleep, fast wi-fi, friendly staff and overall, felt safe staying alone as a female traveler. If I run this race next year, I will return to the Best Western.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your kind words. We are so happy that you found everything as it should be. I hope your marathon run was as successful as your stay at our hotel. We look forward to seeing you again next year and really appreciate you taking the time to share your experience with our hotel and services.

"The wedding in Santa Rosa"

4
28/08/2016

This was fine. They served a buffet breakfast which was okay. It was quiet in the back of the hotel. We had a real problem with the wifi. It was close to the wedding and the front desk staff were friendly and helpful.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm so glad you found our staff friendly and helpful. If you would be so kind as to contact me and let me know what your internet issue was I'd really appreciate it. We hope to see you next time you are in the area, and thank you again for your review.

"Quick Stop"

4
22/08/2016

We stopped here in the last night of our 6 day road trip. We discovered Best Westerns on this trip and decided to round out the adventure on theme. We've now become connoisseurs of Best Westerns so we can easily compare amenities. The room was nice, freshly remodeled and clean. I even gave my small children a bath in the tub, which I rarely do in a hotel. We liked the unlimited supply of soap and shampoo, though were sad to see that we only had 2 towels. The breakfast set up was the best we've seen, with warm items and even a pancake making machine which was grounds for excitement. The pool closed at 10 and so we only had a minute to enjoy it. There was no jacuzzi.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
I'm so happy to hear that you have discovered Best Westerns on your trip. Personally I like that no matter where you go it seems there is always a Best Western there. We are so happy that you appreciate our soap and shampoo dispensers. In addition to providing an endless supply of amenities, they also help reduce the amount of plastic bottles that end up in landfills. I apologize that you only had 2 towels, that is not the normal amount of towels that we provide and I apologize that you were shorted. We sincerely hope that you continue to stay with Best Western and that we see you agin on your next trip to Santa Rosa.

"Nice Place to Stay"

4
16/08/2016

This was our second time staying at this motel and again we enjoyed the clean rooms, quite surroundings and the pool area. Unfortunately, we had the same experience with the breakfast area as the comment on July 25, 2016 from Christie L. We arrived at the breakfast room at 9:00am to find no hot food was left. The nice lady maintaining the area had to keep telling people that more was coming. After waiting 20 minutes a tray of hash browns came out and a 10 minutes later some omelets. Both were gone immediately by the other people that were waiting. The food should be replaced before all of it is gone.

"Great Stay"

5
13/08/2016

We stayed here one night to go to a local wild animal park. The rooms were nice, reasonably priced and clean. The pool area was great, my daughter loved it. I wish we would have been able to stay another night. I would stay here again if we ever needed to.

"Overpriced for an Average Hotel"

3
04/08/2016

Had an engagement in Healdsburg last week and this was the closest half way decent choice. It is just an average/typical Best Western property imo but definitely pricey since it happens to be near Sonoma wine country. Very basic and dated rooms and bathroom. The best part was the morning breakfast which did have plenty of hold/cold options. Plus very easy access to hwy. 101. Not a big Best Western fan!

"Nice Hotel"

4
26/07/2016

We had a family event in Sebastepol, and Santa Rosa was the closest place with decent rooms. I like Best Western, and this one was good. The beds were comfy and the breakfast was better than usual. Good selection.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your kind words. I'm thrilled that you enjoyed our newly revamped breakfast and our new mattresses. We sincerely hope that you choose to stay with us the next time you find yourself in Sonoma County. Sincerely, Todd Anderson.

"Very nice Best Western"

4
25/07/2016

There are quite a few Best Westerns in the area. We have tried 4 of them. Last year we discovered this one and have gone back a few times. It is clean, comfortable, convenient to wine country and great restaurants. It is right off Highway 101. It is also very quiet - be sure to ask for a room on the 2nd floor. The staff is very nice and friendly. I do not understand the 1 review that said this motel was aging. I believe it is the newest BW in the area and is in fine condition. The nightly rate is a real bargain compared to other motels in the area.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Although I might be a bit bias, I personally felt your review was spot on and I really appreciate you taking the time to share your thoughts and experience. I feel that all of the Best Westerns in our area are great properties and we all offer a great value. Thank you for choosing to stay with us and I sincerely hope that we continue to earn your loyalty at our location. Sincerely, Todd Anderson.

"Clean rooms, comfortable beds"

4
25/07/2016

The surrounding area is not especially nice, but good access to the freeway. The rooms were clean and the beds were comfortable. Small odd shaped bed pillows. Friendly staff. Family friendly hotel. Lots of parking. The amenities were limited. The sofa in the room had flat cushions, making it uncomfortable. Bathrooms were very generic. The breakfast had a lot of choices, but not all items were refreshed during the posted breakfast times and nobody wiped down any of the tables, so guests were looking for napkins to wipe down their own table. The cookies at check-in were a nice touch. Jacuzzi tub in the suite actually shared a space with the kitchenette, so did not use.

"OK for family"

3
25/07/2016

Your basic stay hotel. No charm, no extras. A hot breakfast, a pool and a reasonably comfortable bed and clean room. Close your eyes and you could be in any metro area in the US. Rooms in this area - even the 'family' hotels are priced way higher than other locations.

"OK Motel"

4
24/07/2016

This Best Western was a comfortable, reasonably clean motel with comfortable beds. It is also aging and in need of TLC/updating, especially the bathrooms. The flat screen TV was an upgrade from previous stay, but the remote was problematic.

"very clean"

4
17/07/2016

The staff was very nice, helpful with direction, and explained everything very clearly. The breakfast was delicious, very rich menu, great pool, great location and very quiet. I loved it. !00% satisfaction, I would recommend this hotel and I will stay in the future again.

"Ok for a short stay"

3
17/07/2016

Spent one night at the property while in the area touring. Ok experience, and decent value, but not sure we would want to stay for a long period. Staff very friendly, but while clean the facilities are getting a bit old. Looks like maintenance is being kept up, but can't do much about 'old'. And this is the type of property where a lot of trades folks stay when in the area. Lots of pickups in the parking lot - not that there were any issues. Relatively quiet, and rooms were reasonably sound proof, if a bit warm. Room air conditioner was to cold to sit near, but not terribly effective in cooling the room. We were on the back side, so no street noise, BUT there is a Goodwill recycling center on the lot behind the property so it might be noisy if you stayed in during the day. This is a two story property with NO elevators, so if that is an issue be sure to ask for a ground floor room

"Overpriced, but convenient location"

3
13/07/2016

Mixed review for this location of a normally great chain. While we did not find the staff to be very friendly, attentive, helpful, etc (except the nice lady in the morning at check out) and finding it was a little awkward, it was a little better inside. The room was clean, bed was comfortable, handy microwave/fridge/coffee pot/iron and had a lovely little patio with a table to enjoy the beautiful weather. The wi-fi, while free, was a bit unreliable, but they did provide a decent breakfast selection which was helpful. The location was what we needed to attend a remote wedding, but i wouldn't stay there again for the same price. It is right near the main highway so there are things to see and places to eat right nearby.

"Not great"

3
06/07/2016

Although we received a great military discount, the rooms need some more attention. It was just average and the bed was not real comfortable. Most of the TV channels were full of static. We were glad it was just for one night.

"Overpriced "

3
04/07/2016

We stayed one night and although the beds were comfortable and we slept well, it certainly was not worth the price. The place is in need of a deep cleaning. Breakfast suited our needs and we grabbed some cookies at check-in.

"Much attention needed"

2
29/06/2016

The room was tidy but clean at all. For instance the TV remote had a nasty stickiness, like old soda spill, on it. The staff at was not caring and had poor attitude when they were informed of the lack of cleanliness of the room. Nothing was done. A random person took items and charged them to my room and the staff didn't check their I.D. "Sorry" doesn't protect my identity.

"Friendly staff and good basic clean accommodation"

4
27/06/2016

Happy for our 2 day stay! Friendly staff, clean room and linen! Pool lovely cool and clean! Bed linen needs updating! Could remove some extra furniture in the room, bit cluttered! Air con cool and quiet! Fridge and microwave were handy! Quiet location

"Nice One Night Stay in King Size Room with Patio, Close to Pool"

3
26/06/2016

We were going to a winery event and wanted a room for the night. Given that the event was the same week-end as the major Sonoma Car Races, it took a bit to find a place to stay in. Luckily the Best Western Plus Wine Country Inn and Suites had a king size room. We reserved several weeks in advance. The bed was comfortable and we slept well. The bed is a bit taller than some beds to sit on. Its the type of place where one can also park very close to the door of one's room. We had a first floor room. That is a nice feature. Our room also had a patio and a few steps away from the swimming pool area. We enjoyed morning coffee on our patio. There is a coffee and tea maker and supplies in the room. The room also had a comfortable sitting chair, microwave, refrigerator, and flat screen TV. We watched a movie on one of the TV channels after our winery event. The bathroom is on the smaller size, but its nice that the sink is separate from the bath room. We went to the breakfast room. They have a good variety of hot foods (egg, sausage, pancakes), and cold (cereal, yogurt, baked goods), juice, and coffee and more. As such, for a Best Western it is very good. It also has several tables in the breakfast room. Staff is good. We got checked in quickly and efficiently. While we enjoyed our stay for one night, the price we paid (most likely due to the Sonoma car races) was higher than I usually pay for this type of Best Western. As such, I have rated it average. If you get a better price, it would be a very good stay for Santa Rosa ara and is close to the 101 freeway entrance and exit. There is Free Wi-FI as well. The hotel landscaping is nice with some palm trees and other plants.

"No Hospitality Here"

1
25/06/2016

We've been on a two week road trip with pleasant stays. However this place has horrible service. My husband was I'll so it start off with me having to haul three suitcases up the stairs because there is no elevator. My son has a disability and needed to use the pullout couch. Not only did they not help with the pullout setup, I had to go down to the desk to ask for a pillow. An hour later I went down again and they said they didn't have any extra pillows but they gave me a pillow case. ( I really think they didn't want to get off their butts to get one because they rolled their eyes when I asked.) Then low and behold later I realized the shampoo dispenser in the shower was empty and I was so fed up with their attitude, I used body wash! The room was large but the whole place doesn't feel particularly clean. I'm not one to make a scene but one more "I can't help you" and I'll scream!

"Very serene"

4
25/06/2016

Very quiet and serene! Did not hear other patrons when in our room. Nice private balcony. Great location to travel to wineries and casino! Great breakfast! The outside area needs better upkeep compared to pictures, but we enjoyed our stay

"Bad Mattress Can Ruin Everything"

2
24/06/2016

We stayed at a Best Western while visiting the Santa Rosa area. Have stayed at many Best Westerns in the past with few if any problems. While realizing these are not expensive hotels, we do expect the basic needs to be met. Have never had such a bad mattress - neither of us could sleep. In addition the parking lights shown into our room at night even with the shades drawn. The breakfast was self serve - nothing special.

"Don't trust Plus"

2
22/06/2016

We were drawn in by "Plus" designation, but this property is miss-labeled. It is convenient to wine country, and compared to other properties, it probably is a good value. The problem is: noisy, construction workers, possibly homeless groups in parking lot next door, renovations in progress, and outside corridors accessible to anyone. The breakfast was mediocre usual fare, boiled eggs, scrambled eggs, bacon, toast, yogurt, and cereals. Non fat milk not available. Get there early before construction crews arrive because most selections picked over by 7 a.m. The staff were helpful and doing the best they could do with an old motel that should be completely renovated.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for sharing your experience. I'm happy to hear that you found us convenient to wine country and a good value. As you mentioned we were doing some minor renovations last week and have plans for future renovations, but those have not started as of today. I'm sorry you thought our breakfast was mediocre, most guests really like as mentioned in the review prior to yours. We hope you come back and see us on your next visit to wine country. Sincerely, Todd Anderson General Manger.

"california visit"

5
19/06/2016

BW very nice clean place to stay. beds very comfortable. Pillows fresh and soft the way I like them. Breakfast very good great selections and fresh. Price was great on line as opposed to front desk. Example Napa Valley stay one night on line $159 plus tax front desk $235 plus tax

"Fantastic breakfast"

5
18/06/2016

The room was great. Everything was clean, and they offered free cable, wifi, and a desk so that you can conduct business if necessary. There is a gym on site, as well as a pool. The complimentary breakfast, was one of the best that I have had at a hotel. It will cost you more than staying at another hotel, but worth the price.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Michael, thank you so much for your kind words. I'm so glad you enjoyed our complimentary breakfast and hope you come back to see us again soon. Sincerely, Todd Anderson General Manager

"Not up to par"

3
18/06/2016

In a great location, but pricey. Food is average and room was tiny and overcrowded with furniture. We asked for a king but had to settle for two queens. The location is quiet but the hotel is very dated. It is also hard to see from the street (thank goodness for GPS.)

"great hotel and staff"

5
13/06/2016

this hotel is in a great location , easy access to highway and close to center of town. staff very friendly and helpful. the hotel is clean and quiet , the grounds well maintained and the flowers were a nice surprise.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you so much for sharing your experience. I'm so happy you enjoyed your stay with us and hope to see you again very soon. We're glad you liked the flowers. Sincerely, Todd Anderson General Manager.

"Courteous Staff and Good Location"

4
11/06/2016

Recently chose this hotel because of its proximity to the Santa Rosa Fairgrounds and Healdsburg. It was the perfect place to stay. The staff was courteous and helpful. The breakfast was more than adequate. Would stay again.

"Pleasant stay"

3
09/06/2016

Nice hotel, room was clean, nice shower. Bed was comfortable. We were upstairs in the back corner and could hear some noise from the next room.Front desk lady pleasant. Free cookies in office and they give you a goodie bag which consisted of cork screw, popcorn, granola bar and lollypop also 2 bottles free water in refrigerator in room. We were looking forward to using the swimming pool and were disappointed that the pump was not working. Breakfast included hot and cold foods which was nice but the pancake maker was broken. Walking distance to Kohl's. McDonald's and other fast food across the street. Starbucks next door.

"Comfortable stay at Best Western Santa Rosa"

4
08/06/2016

Nice, clean hotel with good service and friendly people. Good overall breakfast. Room was very clean and had a cool little patio area to enjoy. Shower was very good and the bed quite comfortable. Close to wine country, many nearby restaurants, and also good proximity to the freeway. Santa Rosa is a nice town if you know where to go. Many options within 10-20 miles to go wine tasting. Beautiful area with the surrounding foothills in the distance.

"The lobby is great."

1
07/06/2016

The only highlight is the lobby. After check in, its all downhill. Dirty rooms, not well maintained. Food under the bed. Floors dirty and needing mopped. Broken tiles(with warning sign). Ice machine moldy. Broken pool (no mention during check in) would be a okay breakfast if it was stocked and the serving trays were not chipped and cracked. $30 value for $150 just because its in wine counrty?

"Bad Customer Service!"

3
26/05/2016

I checked in on 5/26/16 around 4:30pm. The young woman at the front desk gave me room 217. When I went to open the door, I opened it to find someone's purse open, with their luggage and other personal items inside their room. I called the front desk from outside the room to inform her that she gave me a room that was occupied. She told me to come back to get another key for a new room. The hotel property is very large, two story building & NO STAIRS! I was carrying 3 bags and my heavy suitcase, traveling alone. I put everything back in my car, drove to the lobby and got another key. Not once did she offer to come bring me the key, or have housekeeping open the door for me. In the process of going back and forth I dropped my phone somewhere on the property & it is now lost. Ended up having to pay for a new phone before going home. What a terrible experience

"LESS THAN HONEST!"

3
25/05/2016

We were reeled into a multi-night BW stay during an extended road trip by an offer of a $50 gift card if we stayed at two or more different locations…only to be told when we tried to request the card that we somehow fell between a brief “Spring” and “Summer” promotional lull when it was not available to guests! This, despite the receptionists at two locations AND a front-desk placard telling us that we qualified! We think it was a blatant case of bait-n-switch consumer fraud, at worst—or misinformation, at best…and irritating enough to prompt us to book into the Holiday Inn and Hampton Inn (where we've always been satisfied) during our three upcoming summer trips. So, BW keeps its $50 gift card and we spend our $2,100 hotel budget elsewhere. Go figure. BW isn't that great, anyway—not nearly as nice as the competition, in terms of typical location, cleanliness, and service. We've had issues there with stale breakfast food and a lack of in-room necessities like clean towels and TP, so we're happily moving on. BEWARE of any "deals" offered by these scammers!

"Clean and comfy"

5
23/05/2016

This hotel is perfect. The rooms were clean, the breakfast was good and it's nearby to shopping, wineries, and dining. The hotel staff were very nice and the hotel is clean and inviting. Highly recommend.

"Best Western"

3
22/05/2016

A disappointment. We had a double queen room that was terribly crowded for space. We could not walk on one side of one bed, though it was not against the wall. Walking between the end of the bed & the desk was difficult if any one was sitting (even close to) at the desk-you could skinny through. Our grandson was with us & 3 people in that room was CROWDED! Sink was very high, I'm 5'0" & had to stand on tip toe to bend over sink. Breakfast was ok but not well monitored as our second morning there was NO coffee until someone went to desk. This was evident all 3 mornings as there was shortage of most foods by 8:00. On the plus side the beds were comfortable, room was clean. Staff were very nice, friendly, and helpful. Loved the little patio! The grounds were lovely & well maintained.

"terrible customer service"

2
22/05/2016

My family will never stay here again. The front desk activated another person's key for our room and they were able to open our door. Luckily we had the latch on the door. Management was not very sympathetic even though this could have been a theft/safety issue. They explained that it was only a few minutes inconvenience for us...

"ok stay"

3
17/05/2016

the free breakfast and internet great. The bed super hard and uncomfortable. There was nothing outstanding about service or room. It is out of the way if you were wanting to walk around the downtown area.

"Great location off 101"

4
16/05/2016

This is a convenient location with a Starbucks and Applebee's within walking distance. The property was clean and comfortable, however the area for the bathroom sink is small. The bathroom (shower/toilet) itself is much bigger. We were in town for a function at Sonoma State and since we were only there one night, there was plenty room for two of us. I would ask for a suite if there had been more than two people in our party. The road that runs parallel to the 101 is easy to access and there are a lot of other restaurants within a few miles. The breakfast looked yummy, but we decided to eat elsewhere.

"Super friendly, helpful, and comfortable stay"

4
16/05/2016

I enjoy staying here. Very friendly staff. Love the sliding doors and a small patio wtih table and chairs. Feels private and peaceful. My husban and I love staying here. A restaurant and a mini mart right across the street! Love staying here and will continue staying here for many more trips!

"was descent"

4
13/05/2016

i have 3 kids so the room seemed pretty small. the toilet looked like it hadn't been cleaned. i had to clean it myself. their were no bags in the trash cans. the thermostat was broken on the fridge and it froze everything.they were doing construction on the outside of the hotel so it was kinda loud. the walls were really thin and i could hear the people next door and above me. besides that the room was nice and i liked how there was a sliding glass door leading outside. the beds were really comfortable. and i liked how the lights could be dimmed and had a timer that turned the bathroom lights off.

"Santa Rosa Motel"

5
09/05/2016

There were 8 of us who stayed here the last week of April. Great place. Rooms were clean, beds comfortable, staff was friendly and helpful, and the breakfast buffet was very good with much variety. The grounds and pool area were beautiful and well kept. Even though it was chilly, I took a short swim. Quiet for being close to the freeway.

"Great Stay!"

5
07/05/2016

Great Room. Helpful, competent, cheerful staff. Hot breakfast included each morning. Convenient location near Highway 101, Kmart, other shops, restaurants, and gas stations. The general manager, Todd, went out of his way to make my stay as pleasant as possible. I had a great stay and will definitely stay here on future visits to Santa Rosa.

"Bring Your Ear Plugs"

2
06/05/2016

Friendly receptionist and easy checkin. Room was clean but carpet was pulling out from the the moldings. Good shower/water pressure. All was going well until the couple in the next room came in. I could hear everything they said word for word. I could also hear their TV loud and clear. And just when they calmed down the guests in the room above came in. Every step across the floor was heard loud clear. I don't think you should have to hear every time the neighbor flushes their toilet. It's clean, it's safe, but it is loud.

"Great stay!"

5
05/05/2016

The hotel was super easy to book I got a great deal on hotels tonight and when I called to reserve a specific room the staff was very helpful and friendly. The hotel is in a great location right next to the 101, near a gas station and food. The hotel is very nice, setup great, they have a heated pool and free breakfast. The lobby is neat, organized and very customer service oriented. The staff was great, very helpful and accommodating. The room was nicely kept; older furniture but in great shape. And when I booked a pet friendly room and they were not available the staff was very accommodating. The room was quiet, each room has a little deck. The gardening and Landscaping is great, it keeps away the noise of the highway . The stay was great, the bed was very comfortable, nice big bathroom and very quiet overall.

"The Best"

5
04/05/2016

I happen to be disabled,with a spinal cord injury.This Inn has come to be my "Home away from Home",when in their area.I'm always safe and looked after by the caring staff.They've been so kind to me I'm humbled.I cannot,in words,express my appreciate to the staff my he artful appreciation I have for this group of people.The disabled rooms/suites are all newly refurbished and designed to enable travelers such as myself.There's also more than ample parking conveniently available.......

"50th Birthday Party"

5
02/05/2016

We have stayed here many times over the past few years and have always been happy with our stay. This trip our reservation was not in the system, probably my fault as I had booked rooms at several different Best Westerns locations at the same time, and they were kind enough to find us a room in a very full motel. It looked like they may have been updating and or remodeling some rooms so inventory I am sure was tight on a Saturday night in the "Wine Country" of Sonoma and Napa areas. The front desk person, Cathy I believe, was wonderful in taking care of us. As was Maria the following morning. Breakfast was hot with an assortment of breakfast items. If you are looking for a place close to the freeway with easy access in and out, this is a Great place to think about.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your kind words. I'm so happy that we were able to squeeze you in for the night. Every weekend in this area is usually a busy one, and I'm glad you were able to stay with us again. You are correct regarding the renovations. We are replacing some of our jetted tubs and I am pleased to say we are also adding an elevator. Hopefully you can go for a ride in it the next time you are in our area. Again, thanks for taking the time to share your experience, and we look forward to seeing you the next time you are in our area.

"Great Stay, Great Staff"

5
02/05/2016

Everyone was friendly and helpful. Even when an issue did arise (A burnt out light bulb that was smoking) the staff were quick to respond. The breakfasts were amazing as well. I would highly recommend this hotel if you are headed to Santa Rosa!

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Great Review, seriously though, thank you for sharing your thoughts with everyone. My apologies abut the light bulb, but I'm pleased to hear that it was taken care of immediately. We look forward to seeing you again next time you are in the Santa Rosa area.

"Overnight Stay"

5
18/04/2016

The only problem we encountered was the Oder in the room. It smelled stale or as if some one had smoked in the room. Other than that, great location, great price and the bed was extremely comfortable.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your kind words and for taking the time to write a review. We look forward to seeing you again next time you are in our area.

"Stay somewhere else"

2
28/03/2016

The property was dirty with very uncomfortable bed. I would not recommend staying at this Best Western. The only plus would be its easy access to the freeway. The property was pretty much empty but they put someone right above us, very noisey.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for sharing your thoughts. Our mattress replacements will be completed by the end of this month. I'm sorry you found our previous sets not to your liking. I apologize that you found the guests above you noisy. We are often busier than it appears as we have twice as many parking spaces as we do rooms. Thank you again, and I hope we see you on your next visit to the Santa Rosa area. Sincerely, Todd Anderson.

"Expected More"

3
25/03/2016

I have stayed at Best Westerns in CA and AZ and have always experienced clean and modern facilities. I was disappointed by this Best Western. The exterior was run down and the room furniture was nicked and stained.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
I sincerely appreciate you taking the time to offer your feedback. It has been a couple of years since we have done a major renovation. Occasionally there is a nick or a scratch here or there that escapes us for a bit, but we do try to stay on top of these. I apologize if you noticed a couple that we hadn't caught yet. Again, thank you for sharing your experience, it helps us to continue to make improvements to both our product and services. Sincerely, Todd Anderson.

"overnight stop"

3
20/03/2016

Overall not a bad stay. Bed was awful. Not comfortable and linens were scratchy. Near a busy street, but overall noise wasn/ttoo bad. Immediate access to Hwy 101 south, an unusual access route to Hwy 101 north.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you so much for your comments regarding our property. We have recently converted all of our double beds to queen beds and we are in the process of replacing our king mattresses as well. I'm assuming you must not have gotten one of the new sets, my apologies. I will also see if it is possible to increase the softener in our washing machines. Again, thank you for taking the time to share your experience. Sincerely, Todd Anderson.

"Pretty decent hotel for the price"

4
11/03/2016

It is not the ritz, but for the price, it is very comfortable. The room was good sized and had everything you need for a good nights rest. They offer breakfast, but we didn't make it up in time to enjoy it.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your pleasant comments. I'm sorry you didn't make it to breakfast. We have recently added a yogurt station, a pancake station and an oatmeal station. Hopefully on your next visit you will have the time to check it out. Thanks again, Todd Anderson.

"Great Hotel"

5
23/02/2016

I had a great stay at this Best Western Hotel, the lobby was welcoming and clean. The staff was helpful when checking in and out. The room was clean, modern and very comfortable. The location was very convenient to the freeway, restaurants, shopping and other things in the area. I would stay here again if I am in this area

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thank you for your kind words and for taking the time to share your experience. I personally couldn't agree with you more. We hope to see you next time you are in Sonoma County. Thank you again, Todd Anderson.

"Nice Surprise"

4
22/02/2016

We booked a night here so we can spend the weekend wine tasting. We had a great time and found the hotel to be easy to get to and very clean. I wish it was in warmer weather months as the heart shaped pool looked very inviting. The staff was nice, the breakfast decent (too much pepper in the food) and the room was comfortable w/ a small patio to finish our picnic and wine. We will be back here on next visit to the area.

"Not my cup of tea"

2
19/02/2016

This place was wayyy over priced. I paid 182.00 for one night and the room was NOT up to par. Very disappointing. If you don't mind the travel the B.W.has a great property in Rhonet Park that is nice.

"stay"

4
17/02/2016

the room was a little costly but overall i had no problems the staff was great,location was good.cant talk about the pool didnt use break fast got there about 20 mins before it closed was out of hot stuff.

"Skip this place"

2
16/02/2016

Went for Valentine's weekend. What a mistake. Staff did not make up room on one day. The second day - did a perfunctory cleaning. When we complained about it to hotel staff - not interested in correcting issue - instead they were very argumentative.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
I would like to thank AlyPalm for taking the time to post her thoughts about our hotel and service. We at the Best Western Plus Wine Country Inn & Suites respect our guests privacy, especially when requested. Part of our efforts include not servicing the room when the "do not disturb" sign is left on the door. I am sorry that this oversight caused your room not to be serviced. Again, I am sorry for the inconvenience you experienced, and look forward to seeing you again in your future travels to our area. Sincerely, Todd Anderson.

"Best breakfast ever !"

4
16/02/2016

Very happy with all, and the breakfast options very plentiful, by far the best inclusive breakfast I have experienced. [ Must try the pancake machine, wish I could buy one for home ! ] Staff was fantastic and very helpful. Location ideal for day trips in the region.

WineCountryHotel, General Manager at BEST WESTERN PLUS Wine Country Inn & Suites, responded to this review
Thanks for your kind comments about our hotel and services. We recently (last week) made some changes to our breakfast and based on your comments I would say we are on the right track. Thank you so much for your kind words, and we hope that we will see you again in the near future. Sincerely, Todd Anderson.

"Gem that could be better"

3
15/02/2016

I wanted to give it a very good because the amenities and service are stellar, but the outside appearance and maintenance and location pulls it down to average. Breakfast was great, free internet, pool and amenities very good and room accommodations have a pastoral inward view of pool and landscaped areas, location is good for travel but it's in more of an urban area right by the freeway. Reasonable value for the area.

"Nice place to stay"

4
14/02/2016

recently spent a week in Santa Rosa and choose the hotel to stay in. The room was very clean, staff was very friendly and helpful when I had a question and the bed was comfortable. Price was very reasonable as well

"Pretty Nice Place to Stay"

5
05/02/2016

I stay here once a week. Very clean and accommodating. Nice people, clean room, never a problem. Would recommend to anyone. There is a restaurant across the street also, so you don't have to go far for food. Nice pool area, and you get a small balcony. Pretty quite place also.

"Overpriced but adequate"

3
02/02/2016

This hotel was OK. I did find that it was over priced in comparison with other hotels we stayed in the previous week. In our room, baseboard in closet was broken/crushed and not repaired. For a PLUS, seemed a little shabby. I DO find that BW pet rooms, generally, are often less appealing/clean/etc. than those for other travelers. It would seem that MORE effort at cleanliness would be in order, rather than less. At least, this one didn't smell bad.

"Don't juge a book by It's Cover"

5
29/01/2016

My husband and I traveled to the area for his business. I booked this hotel online, I looked at the pictures of the rooms, and choose the king suite, it looked to nice and inviting! When we drove into the front of the hotel, It looked pretty run down, and I thought "what the heck did I get us in to?!" Walking into the lobby I could tell that was refurbished, and hoped the rest of the hotel was like this as well, and that the pictures of our room were accurate. THEY WERE! we walked into our room, it was clean, and neat, updated! A large Jacuzzi tub was just to the left as we walked in, there was a bar with a fridge, microwave and sink. The living room area is spacious with a couch and coffe table, there was a sliding glass door going straight out to the private patio with a table and 2 chairs. The master suite was in a separate area, which holds a king size bed (that had the cutest little towel art on it with a heart and swan made out of towels, kinda like you see on a cruise ship), another TV and a desk area, as well as a desk and sitting chair, there was a couple areas for luggage, a decent sized closet, and a bathroom with a toilet and shower as well as a separate bathroom sink. Nice decor, and crown molding. OH and there was a second sliding glass door off the master that had a 2nd private patio. We had a pool view, and could hear the fountains off in the distance, very relaxing. I was pleasantly surprised at how nice the room was after seeing the outbuilding looked older and outdated. If we are in the area again, we would stay here again! There is a Taco bell, Arbys, McDonald's, Gas station, Starbucks, and Khols all within walking distance.

"Older Motel, Misleading Web Description, Will Not Return"

3
27/01/2016

My husband and I stayed here for one night on our way through Santa Rosa. We didn't stay in Geyserville because the reviews we read indicated we would be better off in Santa Rosa - wrong! This motel looks great via their web description and it's fairly pricey as well. It's a BW Plus so we thought we would be getting some first class BW treatments - also wrong. It's an old motel, and definitely needs some remodeling. For example, the security lock on our door (which leads outside to the back of the building) had been damaged so that once you managed to lock it you had a terrible time trying to get it open again. The bedding was flimsy, the sheets were thin and scratchy, the room furniture dated, there was an old musty smell to the room, the heater/ac worked but the controls were all scratched up..... We had just stayed at a Hampton Inn in Arcata and expected the same level of stay - very wrong indeed.

"Pretty Good Value"

3
19/01/2016

The area isn't great but the hotel amenities make it more comfortable. The rooms themselves are comfortable but both times we stayed here we experienced problems - first time was a plumbing problem that caused the toilet to constantly overflow and the second was an electrical problem with the lamps that caused great concern and a restless night as no one showed up to address.

"Tough to get right room"

2
15/01/2016

Took them 4 tries to get me a clean, non-smoking room. Would have gone to another hotel if they weren't all fully booked at that point. The lady at the front was friendly but before going to the 3rd room she checked it out for me, said it was clean and non-smoking, but as soon as I went it, the room smelled terrible. Will not come back here again if I can help it.

"Burbank"

3
07/01/2016

Good service and breakfast. However beds are not comfy and facility could use an update. Never used the swimming pool and it looks warm and good. Nice and polite staff. Better with 2nd floor rooms. The location is good.

"happy"

5
31/12/2015

happy we chose BW Wine Country Inn & Suites for our Christmas night stay over. It will be our choice again next year. After Christmas dinner with family it is so nice not to drive back home after dark

"Good Deal"

4
31/12/2015

Friendly staff and the room was comfortable and quiet. The breakfast was better than we expected. The one complaint is that the hot water in the shower was inconsistent. We'd stay there again if we found ourselves in Santa Rosa again.

"Wine Tasting Weekend"

5
09/12/2015

A group of girlfriends and I spent the weekend here in November in two of the beautiful suites. It was only a 20 minute limo drive to our wine tasting destinations in the Sonoma Valley. The suites were perfect for us, with the spacious living room area to gather in while getting ready to head to dinner in Downtown Santa Rosa. The staff was very friendly and we will definitely stay on future trips!

"Dirty room"

1
06/12/2015

We paid 176.00 for a suite at this best western. The jacuzzi bath had pink slime and hair in the Jets. The floors looked as though they hadn't been swept or mopped and there was stuff spattered all over the wall behind the trash. Also there was dirt on the sheets when we pulled them back. ( photo below)I was super bummed that I wasted my hard earned money. The room has a nice layout for our family. It just needed a little more care. Very out dated and needed a good cleaning.

"Girls wine tasting weekend"

5
04/12/2015

Wonderful stay! Our suite was perfect to accommodate a gathering of friends. Rates are very reasonable , and the location is perfect for a day of wine tasting and an evening on the town. We'll definitely be back!

"Santa Rosa Best Western"

3
29/11/2015

this hotel had much higher ratings than it deserved-- the room was very small for having 2 queen-sized beds in it, the bathroom was tiny and had a very low-flow shower head that made showering take longer-- took forever to get shampoo and conditioner out of longer hair, which meant longer showers. The bathroom was also not heated, which made for very cold bathing during 30-40 degree weather. The location is fantastic, and it was nice to have breakfast available, but having rooms opening out onto exterior hallways is not kid-friendly and this should be mentioned in the description. I know, it's a Best Western and isn't a luxury brand, but it felt more like a Motel 6-- disappointing even for Best Western.

"Great People"

4
23/11/2015

This review is for the hotel, but mostly for Maria Garcia. The hotel itself is what youd expect from Best Western- clean and tight. What you dont usually get is exceptional customer service from an underpaid and underappreciated staff. There was no end to Ms. Garcia's going out of her way to make my stay as productive as possible. I needed an extra hour in the room- done. I needed to leave a car overnight- done. I needed to use the ice machine to fill a cooler- done. She, and the other staff at this place are great people and I hope management recognizes them as such. Im going to return here, not because I love the rooms (which were fine), but because great staff made my stay effortless. That's you Maria.

"Older but servicable"

3
23/11/2015

Facility is showing its age, but fine for one or two nights. Landscaping needs a cleanup. Decent breakfast. Quiet location with fast food nearby. Comfortable bed. sd;fkf';glkas'[pgfkad.vkjroitjerpgk;lvm';lajfg[arkt;l,mv;'ldmvlm ;'aflgkj[ajg'fkjfk;LKERUGPRTK

"Too Many Issues to List"

2
16/11/2015

The condition of the units and walkways are akin to the saying "lipstick on a pig". Deadbolts on the doors that don't latch, hallways filthy dirty and in need of repair. Issues with the remote control for the TV. Watered down coffee and orange juice for breakfast along with bacon that's so thin and tough it's hard to chew. Wouldn't stay there again!

"Great Room"

5
11/11/2015

We were pleasantly surprised when we walked into our room. We rented a suite which was quite comfortable. It was well designed with a living area with couch, chairs, desk and TV plus an additional TV in the bedroom. Very nice 2 person jetted tub was a nice bonus. The rooms were clean and well appointed.

"NON-SMOKERS WILL STILL SUCK UP SMOKE...!!!"

2
09/11/2015

We had a non-smoking room and the entire bathroom and sink area reeked -- not of old smoke, but new smoke coming from somewhere undetectable. Just ghastly. Yes, the hotel publicizes it is smoking and non, but if you hate secondhand smoke (yes, it kills), don't stay here. The ice machine worked but was half-broken, the toilet backed up (but Lucy swung into action when we called), breakfast was better than most BWs, no hot tub but a decent enough workout room. Just too bad about those smokers, who still don't know what a menace they are to the rest of the world working hard to stay alive.

"Ms."

5
07/11/2015

Great staff tried the Motel 6s that were past terrible. I called and they got me a room late at night ASAP. What do you know wven with air conditioning. No more Motel 6 here anyway. Thank you very much!!

"Always exceptional"

5
01/11/2015

No other hotel for us in the area. The rooms are wonderful but it is the staff's consistently professional yet warm and personable attitudes that will bring us back again and again. It is not just a job for them. They care and will do whatever they can to help. It feels more like going "home" than to a hotel.

"Good for what we needed"

4
28/10/2015

Stayed here for 2 nights while attending a wedding in Healdsburg. We were not in the room very much so all I can contribute is that the beds were comfortable, breakfast was good, location was good, I think there was a fast food restaurant close by. Our room had a small patio that lead out to the pool. I had booked this room way in advanced because of the harvest season was in full swing and all hotels in area were expensive. This was about middle of the road. The Santa Rosa airport was close by.

"A nice surprise!"

4
27/10/2015

This was a sweet hotel just on the outside of Santa Rosa and the main airport. Although the rooms were fairly plain they had coffee and a fridge and a microwave. They were very clean and quiet. The towels were new and soft so the shower was a good one. Breakfast was a very nice surprise and included in the very reasonable price. A fully cooked spread with eggs, sausage and biscuits, hash browns and bacon. Along with the normal juices, toast, bagels, cereals and sweet rolls. The room was big, clean and filled by courteous staff. There was also an outdoor pool and a large fitness room. In all a good experience for a quick stay over. It was a 5 min ride to airport and the same to the historic district.

"Pleasantly Surprised"

4
26/10/2015

Nice hotel for the money. We were expecting a much more resort like hotel based on the photos from the website but overall it was a pleasant experience. The location is a bit difficult to maneuver with traffic but we learned a few tricks and appreciated its proximity to restaurants, retail and freeway access.

"Visiting Sonoma"

1
25/10/2015

We stayed 2 nights at the hotel. Rooms are old, need renovation. The smell of z room was horrible, looks like someone has been smoking in it. The breakfast is a disaster specialy for the price we paid. Wouldn't stay in it again.

"Deluxe Place to Stay at a Great Price"

5
25/10/2015

Looking for a great hotel at a great price in the heart of wine country? This is it!! The room are meticulously clean; the staff fantastic and helpful; the grounds very nice. The free daily breakfast is much more than the basic continental breakfasts offered by most hotel chains. Breakfast offerings include fresh pancakes, two egg dishes, bacon, creamed beef gravy, yogurt, juices, hash browns, English muffins, bagels, and fresh coffee. This alone would safe a family of four at least $30 a day based on local restaurant prices, The hotel's location is perfect, Located one block from highway 101 approximately 20 minutes from vineyards in all directions, 20 minutes to the Russian River, 35 minutes to Pacific Ocean sights (Jenner, Bodega Bay), There are higher prices hotels in the area that don't offer what this one does,

"Roomy Breakfast Room"

4
24/10/2015

I stayed overnight at this hotel and it was comfortable. Each room has patio with two chairs and a small table that overlooks the garden/swimming pool, depending on where your room is located. Aside from this, I was most impress with the breakfast room. There are plenty of tables that can accommodate a group of 4 or 5 people. There are additional tables outside if you feel incline to enjoy the weather. Hot breakfast and waffle maker are the two essentials that I look for, and this hotel has them.

"Comfy!"

3
22/10/2015

The room we stayed in was spacious with sliding doors out to a patio that had a table and chairs. Nice size TV with good amount of channels, a mini fridge and microwave. Also as always BW front desk staff were great; Wifi is included in the hotel rate, 2 waters in the fridge as well as breakfast in the breakfast room. This may not have been the best "Plus" Best Western hotel we have stayed in because they usually have a more upscale feel to them but I felt the little extras I mentioned made it a comfortable and pleasant stay.

"Not up to Best Western Plus Rating"

2
14/10/2015

This hotel is rated as a Best Western Plus, but we felt it fell short of that rating. The beds were not comfortable - the bed linens and towels were thin and in poor condition - the hotel feels cheap even though the décor is nice and the price is not cheap.

"Dont let Exteriors deceive you"

4
10/10/2015

I have stayed at this hotel before and was not terribly impressed. My room was bottom floor by the street, it was loud and the room was old. I stayed again about 6 months later on a upstairs outer room and the difference was like night and day. Rooms upstairs had been recently remodled, nothing fancy but nice and clean and modern. My room had a lttle patio facing the inner court yard I believe the room was 242. Overall the quality and the price was good and the room was quiet. Breakfast was pretty good with a decent variety of items in a good amount of space to eat and get around. The exterior will fool you, but the inside is nice, don't judge this book by its cover.

"Way overpriced!"

2
09/10/2015

Very old hotel. Room was musty smelling. Shower very difficult to operate. Brute strength needed to get handle to turn on. Bed sagged when we sat on it and was very uncomfortable. Enjoyed the veggies in egg mixture for breakfast... a highlight. Staff was friendly but when unable to answer a question about room rate eligibility her co-worker was abrupt and barked out that they don't honor rates in question. Somehow that was offensive to ask.

"great stay"

5
03/10/2015

have stayed here a couple of times. staff is always friendly and helpful, rooms are clean and comfortable. breakfast is very good.. overall a great place to stay. theyhave a good location, and starbucks Is right next door

"Worst Hotel Experience"

1
02/10/2015

When I first booked the reservation, I reserved a room for Friday and Saturday night. I made a follow-up call to extend the reservation to include Thursday and Sunday night. Rather than booking it as one stay, the staff member booked three separate reservations that resulted in the annoyance of having to check in and check out for each reservation. During our stay, Friday afternoon, our shower handle broke. We had to call twice before someone came to fix it, and while the maintenance man was diligent in trying to repair it, it was not fixed until the following day and we were never told when we could expect it to be fixed. While a broken shower is an inconvenience as is, we were staying at the hotel as part of a bridal party, and the wedding was all day Saturday. With a still broken shower Saturday morning, my friend (another bridesmaid) and I had to scramble to other friends' rooms to shower for the day. Additionally, the only set of clean towels we saw the entire duration of our stay was the first day. Visibly dirty towels were not replaced, and it appeared that used towels we had placed on the ground or on our beds were just re-hung. We were extremely dissatisfied with our overall stay.

"Wine and more Wine"

4
30/09/2015

We stayed at this property for 3 nights for the first time and really enjoyed our stay. This is a "Old School" drive up hotel which we really liked the convenience of. There is a second floor with no elevator, so we requested a first floor room and it was given to us. Our patio room was right across from the pool and breakfast room. Our patio had 2 chairs and a table to sit. The grounds of the hotel are really nicely landscaped with pretty flowers and fountains. The pool was really too cold for me to go in even at 100+ degrees outside temp.(the pool was not heated) We had a king bed room with a frig. and a microwave. We received upon check in a "goody" bag with a few snacks and a wine opener. Nice touch. There were also 2 bottles of water in the refrigerator complimentary and replaced each day. The breakfast room is very large and there is also an outside patio to dine at.The breakfast was served from 6am to 9:30am M-F. Bananas or apples,juice machine, coffee with flavored creamers,bagels,breads to toast,cereal,yogurt,2 kinds of scrambled eggs;one with cheese,one with peppers hash browns,,bacon or sausage,depending on the day., & a pancake maker. The breakfast really hit the spot, many choices. The hotel also has a few meeting rooms and a fitness room. There is coffee and cookies in the lobby in the afternoon. We chose this location because it was centrally located to go to the North wineries and the South wineries. The wi fi worked great in the room and on the patio. The room was clean and the staff was friendly. The room was a little dark and could have used more lights,but we loved the light above the bed. We were pleasantly surprised at how we loved our stay here.

"Better than Expected"

5
30/09/2015

I read a couple negative reviews, so I was hesitant, but was pleasantly surprised (or lucky). Yes, the building appears to be a bit old, but I was tickled by the interior courtyard arrangement and how the rooms were cut to accommodate a small private patio. The beds were comfortable, the bathrooms appeared to be recently remodeled. There was some new paint on an old accommodation as someone previously mentioned, but it was done very tastefully.

"Convenient to freeway"

4
28/09/2015

This is not the typical Best Western architectural layout. I believe it may have been converted from another hotel brand. The access to the premises is a little difficult but doable with some minor effort. Coming off the Southbound 101 freeway requires a right turn at the traffic light and then an immediate turn to the left across a busy street into the hotel parking lot. It is a two story hotel without an elevator. The breakfast was good and served early starting at 6 am.