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Best Western Hotel Regina Elena, Santa Margherita Ligure

4.0/5  - basé sur 688 notations.
Lungomare Milite Ignoto 44, 16038, Santa Margherita Ligure, Italy - See map
Best Western Regina Elena - Welcome to the Best Western Regina Elena! The Best Western Regina Elena is ideally located in the center of Santa Margherita Ligure. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Modern hotel in Santa Margherita Ligure, the Best Western Hotel Regina Elena is located on the lovely sea road leading to Portofino, with charming panoramic view. The garden leads directly to the nice private beach, with restaurant and bar. This property is open all year round and has a large covered private parking at a nominal fee. Solarium on the roof top (open from May to October), with heated swimming pool and Jacuzzi, to ejoy the wonderful view while relaxing under the warm Ligurian sun. Comfortable rooms, most of them with balcony and sea view. Enjoy your stay.

Best Western

Hotel Regina Elena

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Silver
 
based on 688 guest reviews
NOTE ISSUED
Excellent
262
Very Good
275
Average
100
Poor
33
Terrible
18
REFER TO NOTICE
Business Business
36
Couples Couples
374
Family Family
129
Friends getaway Friends getaway
68
Solo travel Solo travel
41
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Great Hotel "

4
28/10/2018

We stayed at this hotel for 4 nights in October and had a great stay. The hotel is is a good location with easy access to the town and has public transport close by. The staff were very welcoming and provided lots of information on the hotel and the local area

"Great"

5
17/10/2018

First time in Italy, wasn't too confident in the travel agent's choice of Best Western. This is really a BW in name only. The hotel has an old world charm in the decor. Really lovely. The lobby,bar, lounge area are gorgeous. The view of the bay was beautiful. Everyone is super friendly, from the front desk to the wait staff. And genuine. Very fortunate that everyone spoke enough English that we were able to communicate. The staff at the front desk is top notch. Helped me figure out the bus to Portofino and the train into Monterosso. We had lunch at the restaurant when we arrived, we were starved. Pleasantly surprised at the level of service and food. Extraordinary. The breakfast was also a lovely surprise. Plentiful, wide range of assorment. Staff was friendly and welcoming. Bar was a lovely respite every evening. Beautiful rooms to just lounge and sip our cocktails. Rooftop pool had great views. Water very cold. It was refreshing after a day of walking around town but could not see myself “swimming”. The hot tub water was about bath tub temp. Location can't be beat. Within walking distance into town. Beautiful views. The bus stop into Portofino is right in front of the hotel. Very convenient. Okay, the rooms. No electronic keys here. Actually a key attached to a big brass keychain. I liked it. I had a single which was more than enough room for me. Little tight but since we weren't spending a lot of time inside I wasn't worried about it. The bathroom seemed typical European size. If you are expecting a lot on counter space, it's not going to happen. The desk came in handy but my stuff was all over the place. Shower? Not the greatest water pressure. And it was a half tub that you could sit in. The problem with it is the side of the tub were high. I had to climb in and watch my foot placement. There is an anatomically correct seat built in so if you aren't careful you're stepping on an uneven section of tub. And the half door? Bizarre. I'm 5'2”. The shower was barely big enough to fit me. Anyone bigger would have trouble. My parents had a double room and their shower was more spacious. If you can, request a room with a water view. At the front of the hotel. My room faced the back. Not a view but again didn't spend much time there. Nice little balcony. The electronic shutters were a little loud. Didn't make it onto their private beach. Looks like the chairs and that part of the property could use some updating. If you're a smoker, there are lounge chairs and the restaurant patio seating that you can grab. Great stay, would def come back here.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Ms. Cindy, you can't imagine what a pleasure we had in receiving such a long and lovely comment on your stay at the Regina Elena, for which we would like to thank you immensely. We are especially delighted to see you appreciated our staff's behavior and realized it was spontaneous and genuine: you have perfectly understood us, and this means a lot to us. We are also very glad you fell in love with the charming style of our fine lounges and bar area, where you could relax and enjoy a delicious drink after a full day excursion. We know the fabulous location, convenient for reaching all the nearby places and the unforgettable gorgeous view on the Ligurian Sea contributed to make your stay a great one! You also had a sweet thought in mentioning the key with its keychain and telling us you liked it! We are a classic hotel....very fond of our old traditions! We are deeply thankful for your very kind words about the food you tasted at breakfast and at the restaurant: we will tell our Chef Giuseppe you found his food delicious and this will be a further spur to continue doing his best, as always! What else? We look forward to welcoming you and your parents back to our hotel very soon! With our warmest regards. Francesca

"Loved it"

5
07/10/2018

Lovely friendly hotel in a beautiful location. Bed was a bit hard and balcony not very private as no wall to separate next doors but apart from that it was perfect. View perfect. Really friendly reception, breakfast adequate and within walking distance of loads of shops and restaurants. Went on the bus to Portofino and on the ferry to Rapallo. Had a fab time and would recommend this hotel.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mrs. Debbie, we are so grateful for this wonderful review, which makes us proud and extremely satisfied, as we understand we managed to make your holiday special and perfect! It's so nice and important to come to know you thoroughly enjoyed your stay at the Regina Elena and hope this will be a good reason to come back soon! Thanking you very much for your loving words about the staff as well, with our kindest regards. Francesca

"Delightful hotel is great waterfront location!"

5
04/10/2018

Delightful hotel is great waterfront location! Excellent service! Beautiful views! Thoughtful amenities. Short walk to many fabulous waterfront restaurants and attractions. Beautiful walk from this hotel in Santa Margherita to Portofino!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you ever so much, dear Mrs. Cindy, for your gratifying comments, which are of primary importance to us. Your beautiful and enthusiastic words tell us we are doing a great job, as we managed to exceed thoroughly your needs and expectations. We hope you will keep an unforgettable memory of your holiday at the Regina Elena and that you will be repeating another marvelous experience like this very soon. With our warmest regards. Francesca

"Great location"

5
03/10/2018

Perfectly located on the water with a spectacular view from balcony of the harbor and coastline. Room is adequate size but beds are a bit hard for my taste and the pillows are equally hard. Bathroom nicely appointed but the shower is narrow and the door into the shower even narrower. Good water pressure and plenty of hot water. Breakfast is the standard European fare but here you have the option to cook your own fresh egg soft or hard boiled in a little basket. I have never seen this before in any place I have traveled. There is a rooftop pool & hot tub and a private beach for the hotel guests. I would stay here again.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much, dear Mrs. Suzanne, for such a nice feedback, which we received with great pleasure! You did a very careful and lovely description of all the facilities and the amenities we provide and we are so happy you really enjoyed them, as well as the service and the fabulous view on the Ligurian Sea. It is a pity you did not tell the reception about the pillow, as we would have been happy to provide you with one softer. You made us smile, saying that you appreciated the opportunity to boil your own fresh egg in a little basket! In our opinion, breakfast has to be complete, varied and of excellent quality, to make you start your holiday day perfectly! We hope you will be going to stay with us again soon! With our kindest regards. Francesca

"Very basic rooms!"

4
19/09/2018

We stayed at this Best Western in April, 2018. The rooms are small and very basic but they were clean. There breakfast had a variety of items and was very good. It was in walking distance to the beach, Restaurants and shopping.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you very much, dear Mrs. Beverly, for choosing our hotel for your holiday and for sharing your opinions with all of us. Your feedback is really important to us, as it helps us to ensure we are meeting your needs and expectations and we are delivering a highly professional service. We hope you will come back and see us again soon. With our kindest regards. Francesca

"Nice hotel , great location"

4
02/09/2018

The location is great. Some rooms have a great view on the sea and the beach , especially the view from the rooftop (with a little pool) is fantastic. Staff is very friendly and professional. Some rooms could need a makeover, though. I must admit that it has been a decade that I haven't been in such a small single room. The small size made it uncomfortable to stay in, so luckily there was no bad weather and there is a bar/lounge area in the hotel, the rooftop and the beach (20,- Euros for a deckchair, though, even for hotel guests) . Using the hotel car park is not cheap either (20,- / day) but that's more understandable, seen the lack of space around there.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you very much dear mxsx01, for telling us what you liked during your stay at the Regina Elena and what you think should still be improved. We are sorry you found your single room small. We would have been glad to try to come up to your expectations, if you had told us about your dissatisfaction, showing you a different room, availability permitting obviously. Apart from that, we are happy you loved your stay at our property and enjoyed spending time in our charming welcoming lounges, as well as our facilities and service. We hope you'll be going to come back soon, with our kindest regards, Francesca

"Lovely hotel and what a view!! "

5
30/08/2018

We arrived after an 8 hour drive along the Italian Riviera from Nice...spectacular in itself...to be pleasantly surprised by the Regina Elena...very well maintained with a lovely lounge and bar, spacious dining room with an al fresco area...fantastic for breakfast. The charge of €5 for breakfast is astonishing in itself as it is plentiful and more than enough to satisfy the largest of appetites. Staff were charming and well presented...and also very helpful regarding local information. Our room (429) had the most spectacular view over the bay and was spotlessly clean and modern in style. The mattress may be a bit hard for some but it suited us fine. The rooftop terrace and pool were fantastic and again...very well maintained. Our trip was a birthday present for my partner and she was over the moon with the hotel...well done all concerned!!

"Overpriced motel "

2
13/08/2018

Although the location and view of this hotel are wonderful, the hotel itself leaves much to be desired. For the price they charge the service is not up to par. There basically is no service to speak of. The property advertises a private beach for hotel guests, however upon arrival at said beach you are charged a fee for a beach chair. The Wi-Fi and the A/C are both very weak, and the breakfast is less than appetizing. If you stay here prepare to be unimpressed, overcharged, and longing for more.

"3 Euro charge for hot drinks at breakfast"

4
31/07/2018

Overall we enjoyed our stay at this hotel, The hotel was clean and comfortable but downstairs lounge and bar were rather dated. the view from the rooftop were superb and the bus stop directly outside the hotel allows easy transport to Portofino or into Santa Margherita itself. However having booked bed and breakfast we were taken aback to find a $3 euro charge for each hot drink taken at breakfast. This was not mentioned at the time bit added to the bill. special mention should be mad of Francesca on reception who went out of her way to be helpful

"Solo visit "

4
24/07/2018

I highly recommend this as a hotel for a base for Portofino. Santa Marguerita Ligure is a delightful beach resort town with a lot to offer. The hotel has a bus directly outside to Portofino and you can save yourself a taxi ride from the SM station on arrival as there the Portofino bus will drop you outside of the hotel. Not so happy about having to pay 20euro a day to sit on a beach lounger at the private beach. The single hotel room is small but has good storage space. The breakfast was lovely. The hotel has lots of nice lounges inside for having a quiet drink. On the whole you can't go too far wrong booking this hotel. I'd love to go back sometime. Enjoy!

"Potential"

3
14/07/2018

I stayed here for four nights recently. The pool and Jacuzzi area on the roof, although small, is excellent with great views. The location is also good and the private beach is expensive but with a great atmosphere and good services available. It is also a rocky beach with no sand. Breakfast was ok a reasonable selection but the juice, cheese and meats was not brilliant, and the hotel is a little tired and dated in its decor which I feel is a shame as it has so much potential with the location etc. For the price, I was a little disappointed and I do not feel the pictures on the website truly reflect the hotel in general. I just feel a little investment in this hotel could go a long way. I must however compliment almost all the staff in being friendly, helpful and courteous at all times. This includes the housekeeping and beach staff. I would like to pay particular compliments to Francesca and Valentina on the front desk who were so helpful, kind, answered all our questions and made recommendations for us during our stay. They made us feel very welcome and valued as customers from the moment we entered to the moment we left and I believe they are a real credit to this hotel. I also witnessed them delivering this exceptional level of customer service to other customers. Had it not been for the excellent staff I would have rated this hotel two stars.

"breathtaking Santa Margheruta"

4
13/07/2018

We stayed here only for a night and regretted not staying longer. The hotel has a good location away from the city center but is walkable distance from it. The bus stops right in front of the hotel. The sea view facing rooms have a great view. Being a Best Western, the rooms were small in size. The swimming pool on the roof with a breathtaking view of the city and sea is a dream come true. The breakfast was really great as was the dinner we had in the hotel.Staff is very polite and helpful.

"great location and service"

5
10/07/2018

What a location to spend a week...views from the roof top are second to none anywhere... good rooms, well presented breakfast,good beach access ( under the road), close pleasant walk to main shopping zone and staff was accommodating.Did not have a meal at the restaurant so sorry cannot comment . Very clean .. friendly locals and worth a swim in the Med brrrrr..Not sure the hotel has a common area although the roof top swimming pool area could fit the bill..

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
What a lovely comment, dear Mr. Steven! And what a pleasure to read it and to share it with the whole staff! We are really happy to see that you were thoroughly satisfied with your stay at our hotel and that we managed to make it extraordinary. We do hope to welcome you back to the Regina Elena soon to let you enjoy again our unforgettable panorama. Thanking you again, with our kindest regards. Francesca

"Location and views!!"

4
01/07/2018

Sadly only stayed one night, so didn't take advantage the beach access, but this hotel was lovely. The room was smaller than others we'd stayed in while in Italy, but we really didn't spend much time there. Its main advantage was location! Across the street from the beach, but the entire port was walk-able from the hotel, even Portafino was a short distance. Staff was superb and always accommodating, always letting me try to use my basic Italian, while fully capable of English the entire time! I wish I could have stayed so much longer...... If you like port cities, this is one you should try, and this is the hotel to do it!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mrs. Kate, thank you so much for your pleasant words and for your highly appreciated praise to our staff! It is a great pleasure to do some conversation with our lovely guests, no matters which language we use! And we were glad to let you do some Italian exercise! We are delighted to understand that we managed to meet your expectations and hope you will be going to organize a longer holiday at our hotel, so that you'll be able to enjoy all the facilities you could not try this time and to visit the rest of the region that you loved so much! With our kindest regards, Francesca

"Very enjoyable stay at Regina Elena"

4
28/06/2018

A very clean and comfortable hotel, excellent service and food. We booked half board and glad we did as spent all day travelling and back to the hotel late. We enjoyed a four course meal tasting the local Italian cuisine. Breakfast was good although the juice was not fresh and not to my taste so to make up for it I had a plate of fresh fruit to start with. We had a side sea view, a small balcony. It is a modern hotel not with the typical Italian style high ceilings as we are used to so had to put the air con on. I'm a light sleeper but it was a quiet air con machine so no problem. Santa Margherita is a lovely town so pleased a chose it for our weeks stay. Our hotel is situated about a mile from the train station which we walked to most days. walking right along the beach front and marina. 3 miles away from Portofino so we walked there on our the first day took a boat back lovely scenery. The churches in Santa Margherita were stunning inside better that some of the larger churches we visited.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mrs. Susan, Thank you very much for sharing your impressions about your recent stay at our hotel with all of us! We are delighted to come to know that you had such an enjoyable stay at the Regina Elena: it is of great importance to us to be sure that we managed to meet your need and expectations and to make your holiday extraordinary. It is a great pleasure to read that you were seduced by the quality of the courses served at our restaurant. Our Chef Giuseppe works every day to let our guests taste the typical Ligurian and Italian cuisine and he uses all his passion, his fantasy and his wide experience to prepare the dishes we serve for lunch and dinner. We hope you'll plan to come back to our hotel soon, so that you can discover more about our region that you loved so much! All the best, Francesca

"Perfect location! Easy hike to Portofino"

5
23/06/2018

Santa Margherita is soooo underrated. It's way cheaper to stay here and a hike to Portofino takes only 45min. Did I mention this hike has breathtaking views! So stunning! I must have taken 50 photos. Then you can take a 2 euro bus ride back, super easy. Our room had a beautiful balcony view overlooking the ocean! We would have stayed hanging in our balcony all night if weren't hungry. A number of shops and restaurants nearby that are walkable. 2 Thumbs Up!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much dear GlobeTrotters8587 for your lovely and pleasant review!!!:):):) How nice it is to read such enthusiastic words, which help us a lot, as they make us understand that you had a great time with us, which is extremely important to us! We are happy you found our town so gorgeous and the views along the trail to Portofino so marvelous. You will remember us when you look at the fabulous pictures taken!! Come and enjoy another beautiful holiday soon at the Regina Elena, we will be waiting for you! With our warmest regards. Francesca

"Nice hotel with great location"

4
22/05/2018

We stayed here for 1 night with a sea view room. It was a lovely room with great views but it was slightly noisy as it was on the main rain. The hotel was only minutes from Portofino and a return bus trip was only €5 bought at reception. Beware of the car park charges and also the government tax charges. We had lunch here which was ok but the cocktails were rubbish. The beach and beach bar were closed and so was the roof pool terrace so that was bit disappointing. It was a good hotel for the price. Lovely walks too.

"Great Hotel & Amazing Customer Experience"

5
17/05/2018

The BW Regina Elena is an excellent hotel that will make you wish you had stayed for more than just one or two nights. My room was spacious, clean, extremely comfortable and quiet - the perfect ingredients for a perfect night's rest while traveling in a beautiful setting like Santa Margherita. After dinner, visiting the rooftop deck will enhance your visit of this enchanting seaside resort even more as you watch the evening's transition. Breakfast was good - standard continental buffet that had a large fresh assortment of breakfast goodies. The hotel's parking was 20 euros/night. It was secure and parking spots were spacious and though a bit expensive, I didn't worry much about parking issues with the rental car. Consequently, every aspect of this hotel was terrific, but it was the five of the staff members that made my stay one of the best while traveling. Anita, Francesca, Stefano, Gianpaolo, Isabella - the " Fab Five” clearly exceeded all of my expectations for a hotel. These are amazing employees love what they do and have taken “ownership” of the hotel. Best of all, they all have a special gift for making customers feel they are glad they are staying at “their” hotel. They redefine the term “customer experience” and I say that having spent hundreds of nights in some of the finest hotels. I do hope that these employees will be recognized by their management for providing just the "best ever spectacular customer service" and being wonderful ambassadors that reflect BW Regina Elena and Best Western's high standards. jrseraz-sd

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Jrseraz-sd, We can't find the words to tell you how honored we are for one of the most wonderful and unforgettable comments about our staff; so a huge thank you from all of us! You have deeply understood our attitude and the great passion we put into our job: staying with people who decided to visit us and listening to them or helping them, when necessary, is just very nice and rewarding. That's why we are happy to make them feel like at home….Our home! Most of this “gift”, comes probably from our manager, who is in love with his job too and has always passed his manners and his enthusiasm on to all his staff. We are proud to continue his tradition of welcoming guests from all over the world and to reflect Best Western standards. Once more, we are very grateful for your generous and extremely kind words, and we hope you'll plan to come again to stay with us for a longer holiday! With our warmest regards, Francesca

"Great views of the stunning Italian riviera and warm service from a charming team"

5
24/04/2018

My standard room had a truly superb view over the Santa Margherita Bay and back towards the Italian riviera, hills and Rapallo - all of which looked magnificent in the day and then sparkled at night. Other standard rooms also had balconies. The room was excellent - electric blind, tea/coffee, fridge, super bathroom (including premium shampoo, shower gel, etc), all immaculately clean and nicely presented. Only issue: the bed was a little of the firm-side of comfortable and there was no safe. The hotel building has had an exterior cladding of balconies added, plus a top floor, but on the inside it retains great charm, with an art deco theme, grand marble staircase, classy lounge, very large and spacious dining room with great views over the bay. There is a very small fitness room on the lower floor by the conference room. Excellent wi-fi throughout. Breakfast included cold cuts, cheese, eggs, cereal, a large selection of breads and cakes, apples and yoghurt. Great coffee with soy milk an option also. The front desk team were delightful - unfailingly helpful with information on the region. The hotel is located about 20 to 25 minutes walk from Santa Margherita centre/train station - although you can also take an 82 bus to/from the train station which takes about 5 minutes (3 euros if you buy on the bus; 1.80 from the front desk). Charming bars and restaurants in the town, plus a couple of supermarkets. Portofino is about a one hour walk along the dramatic peninsula coastline (and past one of Silvio Berlusconi's residences), with about two thirds of the walk on a footpath and the rest either on the road or over a hill. Buses also run frequently. I would very much like to stay at this superb hotel again.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear "Airlineconsultant", We are thrilled about your wonderful review: your enthusiastic comments on the breath-taking view over our Gulf and on the features and the spotless cleanliness of your room (so greatly described) make us incredibly happy and proud! We are especially delighted to read that you were fascinated by the elegance, the charm and the style of our classic lounges on the ground floor: we love to preserve our historical origins, which are a great honour for us and it is a huge pleasure to see that our guests understand and appreciate it. Thank you so much as well for your praise to the delicious quality of our breakfast - our Chef Giuseppe will be very grateful - and for the lovely words you used to describe our front desk staff behaviour, which is just natural and spontaneous. We are only sorry that you could not find the safe in your room, which we would have shown you with pleasure: there is one in every bedroom. We look forward to welcoming you again to our hotel for another superb holiday! With our warmest regards. Francesca

"great sea front hotel"

3
18/04/2018

We found that many senior groups stop here during their coach trips, the large groups were very noticeable. the room walls are thin enough to here people pottering around and washing in the mornings. The hotel staff were very helpful with all sorts, you can buy bus tickets from the counter also stamps for postcards. The parking offered is very secure but comes at the price of 20euro a day.

"A TRUE ITALIAN RESORT WITH FINE STAFF"

5
02/04/2018

we have now coming to the Hotel Regina Elena for our 17th year, now our staying 25 days, under the direction of Piergiorgio Ciana, this hotel is on the edge of Santa Margherita on the way to Portofino, right by the sea, great beach, terrific parking, lovely staff, very clean rooms, wonderful breakfast, lunch on the beach, they have rooms in all price categories from large top floor to the smaller garden view rooms, we consider this our second home, you are part of real Italy, Tom and Tevie, Atlanta

pciana, Proprietario at Best Western Regina Elena, responded to this review
Thank you ever so much dear Tom and Tevie for the kindness of your comment and especially for being friends to us and coming regularly to our hotel, through all these years! Your warmth means a lot to us and every time it is a great joy to welcome you and to stay with you for a long while! Your praise to our hospitality and all our features make us so proud and we deeply appreciate the fact that you consider us a true Italian resort, belonging to the country that we are in love with. Looking forward to your next holiday at your second home, with our warmest regards. Piergiorgio and the whole staff

"Amazing experience at Best Western Regina Elena Hotel in Santa Margherita di Ligure"

5
12/03/2018

I am really impressed in March this year! Keep the excellent work ahead! When we arrived we were offered a room with a sea view, as the hotel was not fully booked. We had a wonderful view and this lovely gesture from the receptionist will remain forever in my heart. Thank you very much. Every day the room was cleaned and when we turned from a long distance walk it was nice to see the room in a perfect condition. It is not very big room, but we enjoy the nice sounds coming from the see every night. It was the most romantic stay I had in my life...The breakfast was delicious. I enjoyed the Italian espresso, croissants, home made cakes and many others.I can only recommend this hotel further because it deserve the highest points...superb experience

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mayaobushtarova, We were so impressed when we read your wonderful review! We are really grateful for your warm and touching words: you are certainly helping us to continue our work ahead!!! We are ever so happy we managed to make your holiday fabulous, romantic and unforgettable and we are delighted to see you particularly loved the specialties proposed at breakfast! We hope you will keep a special memory of this experience and look forward to welcoming you again soon for another.....superb holiday! With our warmest regards. Francesca

"Great for Families, beach, centra location"

5
03/03/2018

Loved the Best Western Regina Elena ! Had great view of the ocean, walkable to downtown and restaurants, walkable to Portofino. Accessible to Cinque Terre by train and ferries. Loved Loved the Location. The staff was nice and helpful and parking availability was great as well! We just loved our stay here and would definitely stay again!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
What a pleasure to read your review dear Mrs. Mary! It is very nice to come to know that you thought our hotel was ideal for families, who are indeed always warmly welcome. We are pleased you appreciated the efficiency of our facilities and our very convenient position, perfect to reach the centre of the town, Portofino or the Cinque Terre and allowing breathtaking views on the sea! Looking forward to your next visit, with our kindest regards. Francesca

"Beautiful hotel and perfect location! "

5
16/02/2018

This is a beautiful hotel in a perfect location! It offers lots of amenities such as a gym, rooftop pool, private beach, restaurant and bicycle hire. The rooms are spacious, clean and well tempered. The staff are very welcoming and happy to help. It is situated in the middle of the coastal area - a 20 min walk to Portofino and a 20 min walk to the city centre. It is right on the water and offers spectacular views of the coast!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much dear Gabby for your nice feedback! Your opinions are very important to us, because they allow us to ensure that we are meeting your needs and that we are continuing delivering highly professional service to our guests! We are delighted to realize we managed to make your stay extraordinary and special, thanks to our unforgettable panorama, the warm friendliness of our staff and the excellent standard of our facilities. Looking forward to welcoming you back to our hotel, with our kindest regards. Francesca

"What a grand view"

5
13/02/2018

All our hotels were part of the package tour we were on, so we did not have to do the hard yard to find a great hotels, but they were all fantastic. So being on the Mediterranean sea we just had to dip our feet, which we did. So it has a restaurant, Wi-Fi and also it has a private beach and you get there by walking under the road to the beach. Fantastic. The rooms were clean and comfortable and the staff were great. If you only speak English you can survive, but I also spoke Italian as my heritage is Italian so it was a bit easier. Beautiful spot and it was our base to get to 5 Terre and Portofino

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mr. Mario, We are so happy to come to know that you had a lovely time at the Regina Elena and that we managed to exceed all your expectations, which has always been our mission! Thank you for your lovely words about the facilities you experienced and for your kind praise to the staff. We hope you'll be going to come back and see us again soon, to enjoy once more our great location on the Ligurian Sea! With our kindest regards. Francesca

"Treated like royalty in the Italian Riviera"

5
09/01/2018

The staff at the Hotel Regina Elena treated us like royalty during our stay in the Italian Riviera. Our large immaculate room had a private balcony overlooking both the ocean and the posh neighborhood in this very picturesque town. Wonderful rooftop hot tub and pool. Hotel has private beach and one of the best breakfast buffets in Italy.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear “Katrinblackphoto2018”, Thank you ever so much for this very pleasant review! We deeply love our job and especially spending time with our guests, talking with them and helping them in any request they might have! That's why you felt treated like kings and queens during your stay!!! We are delighted to understand you appreciated our facilities and particularly our breakfast so much! We think an excellent breakfast is an important part of a holiday and a good start of your day! Looking forward to welcoming you back to our hotel in the near future, with our warmest regards. Francesca

"Grand Hotel. Old school. "

4
03/01/2018

Loved our stay here. 3 friends traveling together for a birthday trip. Old school style which i loved. Taken back in time in this sea side town. Staff are friendly and helpful with arranging taxis or anything questions you might have. Old ate breakfast here which was good. They spoilt my friend on her birthday with some sparking wine. Lovely gesture which we all enjoyed.

pciana, Direttore at Best Western Regina Elena, responded to this review
Dear MissMel031 it was a pleasure for us to read your words, thankyou! We were glad to let your friend enjoy the birthday time with a little present. We wish to see you soon again in our hotel. Best regards Piergiorgio Ciana

"A spectacular outlook, wonderful service, delightful stay .."

5
02/01/2018

What a fabulous location - a beautifully appointed hotel, efficient courteous helpful staff, enjoyable breakfast each day .. a must-choose accommodation in Santa Margherita Ligure! Recommend this hotel - thanks to the wonderful staff and their extremely pleasant leader!

"Beautiful Area"

4
30/11/2017

We luckily had a room on the corner of the property which offered beautiful views across the beach and mountains surrounding Santa Margherita. Reception staff friendly but not as friendly as previous reviews had suggested. Room was large and felt secure. The rooftop pool area was where we spent lots of time due to the view. This area was also much more private than the beach which is only a few steps away. Beach bar experience very good, happy bar staff. The bus across the road into Portofino is perfect and runs regularly. Would definitely return to explore more of the area.

"Location Is Everything!"

3
10/11/2017

This hotel is located on the beautiful promenade leading to Portofino and a short train ride away from the port of La Spezia and a highlight of your stay, the Cinque Terre. A UNESCO World Heritage Site and one of Italy's most beautiful landscapes. The hotel itself has a pleasant private beach, restaurant and bar and rooftop pool and beautiful views of the bay. The rooms are small and many have bay views.

"Great breakfast"

5
04/11/2017

We had a view room with a small balcony, big enough for only 2 people. The room itself was so small there wasn't room to put 2 suitcases on the floor. It was nice but very tight. Our friends had a room at the back of the hotel and theirs was more spacious. The bathroom was very nice with a large deep bathtub that we enjoyed. The hotel is at the end of town but that wasn't a problem, it took about 15 minutes to walk. There is a bus stop right out front if you don't want to walk. The beach is rocky and they lock the path to it early in the evening. The breakfast was very nice with a pear tart to die for.

"Lovely"

5
31/10/2017

We stayed here 3 nights and it was a great base to see Portofino and the 5 villages. The hotel itself is lovely. My husband and I had a side view room with plenty of room and a quiet stay. Our friends stayed in front-facing room that they paid more for, but I thought our room was nicer! The breakfast was incredible. So many choices. It was easy to walk everywhere from the hotel. We felt this was one of our top choices of our 4 weeks. I am sorry to hear that the cruise ships are adding it to their itineraries. Go soon before it is over-run! Go to the Co-op grocery for good prices. All in all, just a great place!

"Another Wonderful Stay At The Hotel Regina Elena"

5
30/10/2017

My wife and I stayed at the Hotel Regina Elena in Santa Margherita Ligure, Italy this October. We have stayed at the hotel many times and have always had a tremendous experience. The service was outstanding, the breakfast was excellent and our room was wonderful and had a balcony with a beautiful view of the Ligure Sea. The hotel's location is ideal for exploring the city and the region. In 45 years of traveling in Europe, the Hotel Regina Elena is one of our favorite hotels.

"Loved this town and hotel"

5
28/10/2017

Loved the town of Santa Margherita and this hotel is great as well. Rooms are large, bright airy as comfortable and we were lucky enough to have one facing the water. Beds and pillows were comfortable The breakfast provided is substantial and service is excellent. Would I say again, definitely.

"Nice hotel"

4
25/10/2017

We managed to check in early and were upgraded to room with a sea view, I guess because it is low season Good room, bathroom was big, balcony with nice view Breakfast was good selection The hotel is located between St Margherita and Portofino. The bust to Portofino picks you up outside the hotel, but it was extremely crowded For a couple in our early 30s we found the town extremely boring and one night is more than enough

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much dear Mrs. Lina for your feedback, which is very important to us, as it allows to ensure that we are keeping doing an excellent job, in order to provide our guests with an unforgettable experience. According to our availability of rooms, we are always delighted to upgrade our guests into a sea view room, to let them enjoy the fascinating view on the Tigullio Gulf. It is our nicest way to tell you how welcome you are! Early check in, whenever possible, is again something we do with great pleasure, as we know people appreciate it! We think our town and our Riviera – full of gorgeous gardens, interesting museums, picturesque walks or marvelous trekking itineraries - offer plenty of things to do, even during the quieter periods of the year. Looking forward to welcoming you again to Regina Elena Hotel, with our kindest regards. Francesca

"Good Tourist Hotel"

4
20/10/2017

This hotel is mainly geared toward large tour groups. Seemed like most tourists were British or American. The rooms were small but spotless. Breakfast was abundant. Front desk was very helpful. Not a bad location for walking, but if you plan to use the train station it's a 25 minute walk.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much dear Bouldemary56, for this lovely comment. We are extremely pleased to see that you thoroughly enjoyed your stay with us. Particularly, we see that you loved the spotless cleanliness of our rooms, the top quality and large choice of our breakfast and the helpfulness of our staff. We are glad of it, because they all are aspects of our hospitality of which we care a lot. Regina Elena Hotel is honored and happy to welcome several kinds of guests, such as couples of all ages, families with children, bicycle and motorbike riders, tourists on bus tours, from all over the world. Looking forward to your next visit, with our kindest regards. Francesca

"Ligurien like summer in October "

4
17/10/2017

Traditional hotel with more than 100 years of memories from summer holidays at the Ligurien coast. You will find 100% serviceminded staff, historical atmosphere, great pool area, lovely beds, nice rooms, access to private beach, we used the bicycle free of charge. Easy access to the city. Expect everyone doing their best. Clean and nice hotel. Do not expect modern Interieur. All good.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mr. Jens, What a wonderful review! Thank you so much for your very attractive description of our hotel and service. It is ever so important to us to realize you were completely satisfied with your holiday at our hotel; we are really happy to have greatly exceeded your expectations! What we specially appreciate among your words is your beautiful praise to our staff. We care a lot about our guests' requests and we are happy to do our best to satisfy all their desires; this is the main aim of our daily job and also the part of it that we enjoy the best. Looking forward to your next visit to our hotel, with our kindest regards. Francesca

"Picturesque setting"

3
15/10/2017

We stayed one night at this hotel, overlooking the seafront. Our room was located at the top of the hotel overlooking the car park, but a miniscule balcony provided a side view of the sea. Although the room was probably an attic in the past, it was comfortable with adequate space. The beds were comfortable and the bathroom was well supplied, although the headroom was limited. Dinner and breakfast were not up to the standard provided at other hotels, and I did not consider that the hotel's rating matched other hotels on our itinerary.

"Great value"

4
14/10/2017

The hotel is opposite the sea and a 5 minute walk from the centre of town or a lovely 40 minute walk to Portofino. The bus also stops outside but the bus is extremely crowded although it only takes 10 minutes. Our room was lovely with a nice balcony that looks onto the sea. The bed was comfortable and the bathroom was a good size. My only complaint is that you can hear people moving in the room above. The breakfast spread was massive. Fry up and continental available. The town is extremely boring with very little to do. Everywhere is extremely expensive. I personally think this area is better served to a short day trip as part of a cruise or a wider Italian tour. Make sure you go to Portofino!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear “TheMilkMan2000”, Thank you for your very kind review and for telling us your opinions about your recent stay at our hotel. We take into very high consideration our guests' comments, as they help us to ensure we are meeting your needs and expectations. We also appreciate receiving advice on how to improve, because our primary purpose is to reach the perfection and to deliver an excellent service. We are pleased you enjoyed our convenient position and your comfortable beautiful room with a gorgeous view on the Tigullio Gulf, as well as the wide variety of our buffet breakfast. Concerning Santa Margherita Ligure, we find that, during the low season as well, there are many things to do: interesting monuments to visit, lovely walks along the historical centre and the sea promenade or picturesque trekking possibilities on the Mount of Portofino. A lot of nearby sea resorts very easy to reach, such as Portofino, San Fruttuoso, Camogli, Sestri Levante and many others, offer you unforgettable and marvelous sceneries as well. Hoping you will choose Regina Elena Hotel again for your next holidays in this area, with our kindest regards. Francesca

"Rude"

1
10/10/2017

I'm not sure why my first review was deleted. I think it was a beyond accurate review of how we were treated while at this hotel. I will not go into detail again but as a tourist asking more than two questions was forbidden. Isabella was beyond rude and we had the worst experience because of her. We were not on vacation to receive attitude from the workers when we are paying to stay there. I will never return to this hotel ever again.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Mrs. Anna, Your first review was deleted, because it was not acceptable to receive such nasty and rude comments, totally against one person, who has helped you and answered all your questions, since the first time you arrived. We are so used to welcome hundreds and hundreds of guests; therefore, we are also used to so many questions, to which we are always happy to answer. As you can read on a lot of other reviews, everybody thinks that our reception staff are extremely friendly, polite, helpful and dedicated, with NO EXCEPTION! We normally receive feedback concerning the hotel rooms, the facilities and the service received during the stay, which can be useful to all readers, with their suggestions and advice. Instead, yours is only expressing your judgement about one of our colleagues and this cannot be of any utility to anybody! You are only telling people that you did not like a specific person, which is only your personal opinion and might not even be interesting for the majority of readers. We actually think that your aggressive and impertinent comments are completely inappropriate. Sadly, we have just found out that on this web site you are allowed to publish such offending language. Regards. Francesca

"Old world charm"

4
08/10/2017

Basically this hotel is what I picture Italy being like in the 70s. That sounds like an insult, but it it actually a huge compliment. The hotel is decorated with classic furniture and still has keys for the rooms rather than cards. Beds were a little hard but decent. Staff was exceedingly gracious and the hotel is close to the city and has great water views.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
What a pleasant and lovely review, dear Nick! Thank you ever so much! We are sincerely happy when we realize that someone understands and deeply appreciates the origins of our hotel, dating back to over one hundred years ago, of which we are incredibly proud to maintain the charm. As you say, we are a little nostalgic and love to keep some traditions, linked to our history, such as old nice keys to open our room doors! We also feel this is a peculiarity, which makes us special. We are delighted that you enjoyed the caring and warm company of our staff and the gorgeous panorama from our building. We do hope you'll come back soon again for another extraordinary holiday with us! With our kindest regards. Francesca

"Charming staff"

4
05/10/2017

All the staff at reception were friendly and helpful, as were those in the dining room who were especially attentive to the gluten-free needs of my wife. The dinners were excellent, though the breakfast was limited and unchanging from day to day. Our rooms were very clean. However, the bedroom lacked any storage space, such as a chest of drawers, with the result that many of our clothes had to be left in our suitcases. While accepting that the hotel is marketed as ‘dog friendly', we feel strongly that this should not extend to dogs being allowed in the dining room.

"Very good"

4
02/10/2017

The hotel is 0,5 miles from the city downtown, with parking lot, private beach and beach's bar. The room of reasonable size, clean with balcony most of it front of the sea. The breakfast is amazing, you will enjoy it. Personal friendly and polite. Recommended hotel.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much dear Mr, Rogerio for your highly appreciated feedback, which is very useful to us, as it lets us know that we have delivered a very professional service and we have exceeded your expectations. Our guests' complete satisfaction is the purpose of our daily work and efforts. We are especially pleased that you were delighted by our amazing breakfast! We will share your comments with our Chef Giuseppe, who prepares several freshly homemade kinds of food for our morning buffet. Thank you also for recommending our hotel to other readers! We look forward to welcoming you back to Regina Elena soon. With our kindest regards. Francesca

"WORST front desk assistance by isabella"

1
26/09/2017

We arrived at the hotel on the first day and was assisted by Isabella who started off nice but after the third question started giving us MAJOR attitude. It's our first time in Italy and we know NOTHING. I'm sorry if we had to ask a few extra questions to understand the rooms they had available or how to get around in the city. The day we were checking out we needed some help with car rentals, train information and a taxi. Again, we unfortunately needed help. We were running short with time so we needed to figure out the best option possible. After our second question her attitude began as she answered questions and thank god the male receptionist ended up helping us because we were going to lose our patience with her nasty attitude and unfriendly service. Which we did at the end because we decided to go with a taxi and told her we have 3 BIG Luggages. While we were waiting she was running her mouth talking about us. She thinks I don't know Italian. Sorry sweetie, my parents are fluent in Italian. She was slamming the phone every time she answered the phone. The taxi comes in a benz sedan and looked at our luggages like this is probably impossible. When we told her we had 3 big luggages she turns around and says you said 3 not 6! I'm sorry but my backpack is NOT considered a luggage LOL!! When we took off we found out that she called and said 3 medium sized luggages. She either needs to find a new job where she doesn't deal with tourists who are unfamiliar with the area or she needs to get rid of her attitude and be friendlier. We don't need to deal with this kind of service while on vacation. If you ever go to this hotel and Isabella is at the front desk, AVOID DEALING WITH HER.

"More beautiful than Portofino!"

4
24/09/2017

Fabulous location within easy walking distance of all local amenities, right on the sea front with its own private beach, Roof Solarium, Jacuzzi & pool. The room was basic but very comfortable, similar to a UK Premier Inn style. The hotel retains it's history in the public rooms downstairs, which is wonderful.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much, dear Mrs. Joanne, for your lovely feedback, which is of primary importance to us, as it allows us to ensure we are delivering a very professional service and are meeting your expectations. We are particularly delighted to see that you were fascinated by the enchanting charm of our public lounges, which is a great proud to us, as it tells us about the over hundred-year-old history of our hotel. We do hope you will choose Regina Elena again for your next holidays in our area! With our kindest regards. Francesca

"They will treat you like a Queen."

4
13/09/2017

I travel on my own quite a lot and I have to say that the staff in the hotel is absolutely delightful. They are beyond kind and sweet. For what I have seen around the village, beach facilities here are top 10. II will improve the breakfast, however, when they put a cushion on your back and make you an awesome capuccino the breafast turns a wonderful experience. Watch out when booking since they have 2 type of rooms. One type are astonishing and the others haven´t been refurbished for long, it could be you don´t realise what you´re booking while doing it, but in any case, even if the rooms look old they are very, very clean. If I go back, they can count on me staying here again. Location is great as well, very safe for a young lady on her own. :)

"LOVELY SEAFRONT HOTEL WITH 5 STAR SERVICE! THANK YOU ALICE!"

4
13/09/2017

Set on a brilliant and highly prized location on the Italian Riviera, this hotel boasts a pleasant rooftop pool and Jacuzzi with a fabulous panoramic view of the coast, a great private beach, and a garage much needed in the area. Would have given it 5 stars, if they prevented guests from playing music at the pool and at the beach (nowadays, earplugs should be really be mandatory) But apart from that, everything is delightful (comfortable rooms, great A/C, great Wifi), and the staff is highly professional, multi-lingual, and dedicated (except for Alessandro, the grouchy beach towel attendant, definitely ready for retirement. I'm afraid I stressed the poor man when I asked him to change my wet beach towel). However, the best thing about this hotel is that rooms vary and accommodate different budgets (from renovated spacious sea-view balcony rooms, or 2 bedrooms/2 baths suite, to more economical, slightly dated rooms in the annex, or smaller but adequate rooms in the main building with full-size, not queen size beds). It's probably best to call/email the hotel and let them know exactly what you want, as they are very customer oriented. As light sleepers, we do prefer hill side rooms, quieter than the ones giving onto the lively coastal road. Breakfast is plentiful, and fresh espressos or cappuccinos can be brought to you by the pleasant waiters. The private beach has games for children as well as a small kiddie pool, and a wider area with beds and umbrellas for hire, as usual in Italy; but one can also just lay down on the beach, and swim to the raft, offshore. The hotel is 10mn by foot from the center along a pleasant promenade (one can use the hotel bikes, free for a couple of hours). So, all in all, we recommend highly this hotel which needs just a few tweaks to reach Perfection (Jacuzzi not warm, radio clocks sometimes ringing after clients are gone, interconnecting rooms not soundproofed,). But these are tiny details in regards to the high quality of this place which has a wonderful Fellini style, with its mix of modern and old world rooms, and with its repeat guests of all ages, such as very thin and very tanned Italian beauties, elderly elegant couples, international joggers enjoying the red carpet to Portofino, young families and children being spoiled by the waiters (our son just loved this place), etc, etc. In Santa Margherita, do walk to the lovely Durazzo palace and park, perched above town (they even have beautiful concerts in the summer). And do visit the Cinque Terre (either by boat, or by foot in which case you should get there VERY EARLY as it now gets crowded with tour groups…)

"Great location "

3
29/08/2017

We recently stayed at this hotel for 3 nights. The location is great, opposite a bus stop that you can take the bus into town that runs quite regularly. The room itself was small with quite dated amenities. The hairdryer broke when I used it so we needed to try to fix it ourself. Probably the biggest advantage of this hotel is access to their private beach via an underground tunnel directly from the hotel. The daybeds were expensive however this is Italy in high season, something to be expected. The lunch at the restaurant at the beach was one of the nicest lunches we had. The breakfast was plentiful with many options - you could even boil your own eggs with their timer - perhaps an idea however is a sign to advise children not to use this facility as they cannot count and took the eggs that I had cooking!!

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you very much dear Mrs. PrincessCatherine77, for your nice feedback. We've been glad to read that you enjoyed our large private beach with its easy access, our beautiful and convenient location and the wide choice of top quality food served at breakfast. Above all, we are enthusiast and proud to know that you found our meal at our Restaurant La Conchiglia one of the best during your holidays, thanks to the delicious dishes created every day by our Chef Giuseppe's professionalism and fantasy. Regarding the amenities in every room, they are regularly checked and updated. Sorry about the hairdryer breaking down: our maintenance staff is here on purpose to solve problems like this that may occur. Looking forward to welcoming you again to Regina Elena, kind regards. Francesca

"Just ok"

3
26/08/2017

Ask for a sea view room at the front on floors 1-4 as the 5th floor is disappointing. Breakfast is the same every day, there is no variety, freshly squeezed orange juice is available at a supplement. The front desk staff are very helpful and obliging. We found beach beds expensive at €32 euro per day and our lunch at the beach club was the most disappointing meal of our week in the whole resort.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Nix0n2017, We are sorry you were not completely satisfied with your stay at our hotel. If you did not like the 5th floor, you could have asked for a room on a different floor and we would have been happy to please you, as exceeding your needs is absolutely our main aim. Anyway, there are many clients who choose especially the 5th floor, just because it's different from other floors, but naturally people's opinions are different. Luckily, as you can read on many other comments, Regina Elena is special and a lot more than “just ok” for hundreds of guests and the exquisite food of our meals is highly appreciated, but, again, taste is something subjective. Best regards. Francesca

"Great Hotel"

5
24/08/2017

Hotel Regina Elena, is a an absolut pearl. The staff is beyond sweet and agreeable. This was my second time staying at the venue, during the high season. As a guest, the staff was always helpful to me. The environment and room, is kept tidy and clean. Breakfast buffet has a wide selection and can be enjoyed in or outside. One can walk to the center and back. The bus or ferry to Portofino is only 6/700 m walk. A suggestion would be to leave pool towels in the room, since they are no longer displayed by the pool.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you ever so much, dear Neel, for your very kind feedback and for your special words about our staff. They make us really happy, because we think the friendliness and warmth of our hospitality is something, which makes our guests' holiday even lovelier and unforgettable! It is a great pleasure to understand you had a wonderful stay and you enjoyed thoroughly our facilities and service. By the way, pool towels are provided 24 hours on 24 at the reception, (while the beach ones are provided on the beach). We hope you will plan to come and visit us again soon, with our kindest regards. Francesca

"Gorgeous views and very family friendly"

5
23/08/2017

We stayed at the Best Western Regina Elena with our 8 month old baby. We couldn't be happier with everything the hotel provided and the excellent service we received. We had a room with a view of the water which was absolutely breathtaking. Our room also had a balcony which included a table and two reclining chairs. The rooftop pool was immaculate and included a good amount of lounge chairs for guests. In addition, the beach across the street from the pool was very family friendly and had a kiddie pool and games for children to play. The breakfast in the morning offered a variety of options and the staff was always so helpful in providing our baby a high chair, cup, and even utensils. The only thing that was a little difficult for us were the hotel's elevators. They were on the small side to squeeze a stroller in, but I thought they added character to the hotel and really didn't mind! The location of the hotel is a bit of a walk from restaurants and stores but who doesn't want to take a leisurely stroll along the water? I would definitely recommend this hotel to anyone traveling with a baby or children.

"Not worth it"

2
23/08/2017

Yes it's one of the cheaper places here but I would probably have stayed in a different area instead rather than stay at a run-down, overpriced, hotel. We checked in at 5pm and we're told we could use the pool and beach - they neglected to tell us the beach closed at 730 and tbe pool at 8, so by the time we settled in and grabbed food they were both closed. What a waste of a night! Went diving nearby and then finally used the beach, except the beds were 15 euro EACH to use so we just sat on the ground (after being told to move over by the lifeguard!). Now, I don't know if it's an Italy thing or specific to this hotel but I thought the closure times and the price to rent a bed were ridiculous. The room and hotel were outdated, the elevators were tiny and slow, and the balcony had a modest view. There is no shade on the rooftop pool area. As for breakfast - it has nothing that suited our diets - it was all pastries and the juice and coffee came in machines. I think they could have done way better with the food - it was not what I'd expect in such an expensive hotel. Really was not a fan of this place at all, one of the worst Best Westerns I've ever stayed at. I have no idea how this hotel got rated 4 stars!

"Excellent hotel selected by tour - would return ourselves"

5
17/08/2017

Our tour company (Grand Circle Cruise Line) chose Hotel Regina Elena to be our base for four nights to tour the Italian Riviera - Santa Margherita Ligure, Portofino, Cinque Terre and Genoa. The hotel met all of our needs. The location was excellent. First it was good for day trips. Second we were 10-15 minutes walking distance to the downtown area. We were across the street from the beach. The room was clean; good size, the bed comfortable; the air-conditioning strong; and the shower had good water pressure and comfortable temperature settings. We did not have a waterfront view but that did not matter - we had a side view.The breakfast offered a large selection of cereals, fruit, eggs, and pastries. We particularly liked the "water bath" where you could cook your eggs they way you liked. A number of members of our group who ate dinner in the hotel said the food was good.The staff was helpful. There was a rooftop pool, a small exercise room and a beach across the street. We sat comfortably in chairs at the beach but did not swim.While this hotel was selected by the tour company, we would return if traveling on our own. The walls are decorated with copies of paintings, sketches and old photographs.

"Excellent Hotel & Location"

5
17/08/2017

Excellent room and location small pool on the roof ideal for cooling down after a day walking. Restaurant evening dinner was of an extremely high standard. Breakfast was equally as good. Had lunch in beach restaurant which was excellent.

"It's a Room lottery !!!"

3
14/08/2017

I read the reviews before staying here and they were somewhat mixed. So took the plunge and went ahead and booked. BIG MISTAKE. ROOM NOISE We had room 426 which is right outside of the lift, which is why we immediately asked to be moved. However being August they were fully booked and we had to stay put. Little did we know the worst was yet to come. Aside from the room being extremely small as well as the bathroom, but the balcony (we had sea view) being a decent size. The worst part was the paper thin interconnecting doors. There was a family next door who came back late and kept us awake until 2am. Not because they where loud. But because of the poorly insulated interconnecting door and the gap underneath where the sound comes straight into your room. We could hear every word the family spoke, every shower and a every flush. I took a recording and went down to reception. There was nothing they could do because they were full but they left a note for the manager. It was clear i was not the first person to complain. The noise died down at 2am and we finally got to sleep. But the next morning we were woken by the noise from people going into the lift and what seem to be hovering above us (8am). I went down in the morning and the receptionist called the manager about our complaint. Without apology they offered to move us to another room which would become available later. When we came back later they had moved us as promised and we hesitantly went to our new room. Let's just say if you get room 430 you have hit the jackpot. Great spacious room, away from the lift, no interconnecting door and a great size bedroom, bathroom and balcony. At check out I saw the manager and explained my disappointment. He was extremely apologetic and provided token compensation. However I explained to him the noise issue is not acceptable and easy to fix. I hope they fix it soon. POOL One of the reasons I booked this hotel was for the pool. However waist of time as it's extremely small, extremely cold and all the (maybe 20) seats are taken. However if your happy to pay 18 euro per person to use their beach it's not too bad, although getting into the sea water is via a pier with steps. Also sun beds extremely close to one another. BREAKFAST Average at best but have nice space outside if you can get a seat and they do a super apple cake. Hope this helps everyone including the hotel, as it could be easily improved with little investment.

"Poor 4 star hotel - an honest British review"

2
14/08/2017

We stayed for 2 x nights at a cost of €500. Quite honestly we expected a lot more for our money! We have been touring Europe for 3 weeks, staying in 4&5 star hotels. This is the worst we have experienced so far. I'll give you the positives and negatives... Positives; Good location Close to sea (concrete beach) Parking available with the hotel Good air conditioning Reasonably sized room Free bike rental for 2 hours Clean room Negatives 1980's style hotel - think of a run down hotel in Blackpool Disturbing decor - e.g - artist illustration of a gunfire massacre Rude staff, I had the phone put down on me because the receptionist couldn't understand English and got frustrated. Breakfast - the scrambled eggs were made with powered eggs and the Orange juice was just strong cordial. Our €15 Euro salad at the beach bar consisted of left over cheese and bacon from breakfast, one type of salad leaf and some mayonnaise from a bottle. Resembled an old people's home. Glass fronted building with elderly people sitting in the window. Terrible small and rickety lifts Expensive car park ( not under cover) The place is in serious need of a revamp. We stayed here last minute and certainly learnt our lesson! My advice would be not to stay here. Plenty of other hotels that are much better at a similar cost. Santa Margarita is a little bit like an upmarket Skegness. Portofino is a bit pretentious. However the restaurants we ate at in Santa Margarita were lovely (not the hotel one!!!!). Visit Tuscany instead!

"Good Hotel"

5
11/08/2017

Great hotel in a really good location, we stayed 4 nights here and it had everything we needed Good breakfast, private beach and rooftop with pool and spa. Was only a 10 minute walk to the main part of Santa Margherita and walking distance to Portofino (if your up to it)

"Lovely position"

5
05/08/2017

I have been at this hotel many times. I love Santa Margherita LIgure and it is not a cheap place but it is so beautiful. Regina Elena has an exceptional location: this time we booked a sea view double room and though it was expensive, to sit at the balcony and contemplate the bay from there has no price. Staff is helpful: we had a trouble with Avis and the woman in charge argue with the man as if it was her own problem. Well done¡¡¡ Rooms are not luxurious but you have everything you need and the bathroom has been recently renovated. Breakfast room has been renovated and it is very pleasant: many choices and food is even better than the year before. This hotel has its private beach which is not cheap but it is safe and you can swimming the transparent water of Ligurian Sea. Perhaps Bar there needs a refurbishment but food is tasty. Prices at the Hotel bar are reasonable.We paid for a Cognac just half the price we have paid a week in advance at Vienna. Expecting to come back and though it is not a cheap option it is an enchanting place. Wish I were there again.

"Room 232"

3
05/08/2017

Please avoid this room. You can hear the running water from every toilet being flushed day and night as though it was from your own toilet. Also we booked a standard Sea view room but in fact we had very minimal view of water and more a tree view. They should have advertised this room as a very partial sea view. I agree staff was friendly Francesca was very good, however, when confronted About the flushing water the staff said they were unaware, which I find hard to Believe as all the plumbing is in a room right next door and when asked about the sea view they said a standard room means no full sea view. Location was great SML is a beautiful location.

"Lovely Hotel and position"

5
30/07/2017

This is a real gem of a hotel - handy to everywhere and a great place to stay. Staff very helpful and the rooms are very nice and well catered for - including tea and coffee which doesn't happen to often in Europe. Stayed as part of a Tour Group in a 'Single room' which was lovely and plenty of room. Tour group dined there the first night and the food was excellent, as was the Breakfasts. Some of us dined there again the following night after an exhausting day of touring Cinque Terre. Thoroughly recommend this hotel

"Portofino Low cost, High Services!"

5
28/07/2017

If you are going to visit Portofino, Italy and need a good Hotel, the best option is BEST WESTERN REGINA. It's located around 5km of Portofino center, but the price it's almost you would pay on Portofino. The staff is very dedicated and the location has one of the most beautiful view of bay.

"Sea View"

4
26/07/2017

We were a little skeptical about hotel Regina Elena because it was a Best Western (here in the US, Best Western is not a hotel where I would stay). But after reading the reviews on TripAdvisor & knowing Portofino was in walking distance (approx 1.5 miles), we decided to book. And what a superb choice we made. Its in a perfect location; walking distance to the marina, town center as well as the train station. A surplus amount of restaurants and bars in the area. Although Portofino was approximately 1.5 miles from the hotel we decided to take the bus... the stop was directly in front of the hotel. The hotel room was average but the sea view balcony made up for it. At check in we were offered breakfast at a discounted rate which we took advantage of. It was your normal Italian breakfast. My favorite was the garden terrace, where we ate breakfast and afterwards walked the path to the private beach. The beach restaurant & bar was average looking but the sangaria made up for it (lol). The rooftop pool was gorgeous with an amazing view of SML. The Hotel Regina Elena's staff ( I mean every single 1 of them) was ridiculously awesome. Especially Francesca who went above & beyond to make sure we were in a room we liked (she allowed us to see 2 rooms to decide which best suited us & our travel needs) and always appeared happy & eager to help no matter what our needs were! The others were also knowledgeable & gave their assistance with a never ending smile. Had a great stay at Hotel Regina Elena

"Excellent stay"

5
26/07/2017

We had a very good experience in this Best Western chain hotel, the breakfast was good, private beach right in front, kind and helpful staff, swimming pool on the roof overlooking the surrounding bay was a plus. The hotel is very good located, right in front of the sea.

"Great Hotel in Excellent Location"

4
21/07/2017

We stayed at this hotel for two nights as part of an Insight Tour. The hotel is situated right on the beachfront at the end of the promenade adjacent to the marina and is within easy walking distance to shops, bars and restaurants. Our hotel room was clean and comfortable. The restaurant overlooks the ocean.

"All-around great facility!"

5
21/07/2017

We chose this hotel due to its location right across the street from the beach. We ended up with much more bonus than that. Turns out the beach is private to guests of the hotel. Perfect! There is a very reasonably priced breakfast buffet each morning. I highly recommend it. The rooms are very comfortable and clean. There is a rooftop pool and hot tub that is worth going to see for the view alone, even if you have no interest in bathing. Overall, I would give the facility a 4 star rating.

"Pros & Cons"

4
15/07/2017

The Best Western Regina Elena Hotel, is situated in a good position at the far end of the promenade on the road to Portofino. It has excellent decor, the lounges are cool and comfortable furnished to an excellent standard, however the bar service can be slow at times, the waiter is summoned by a bell on the bar counter and does not always respond immediately. The restaurant is situated in a very large round conservatory making it a pleasant place, it is comfortably furnished. Breakfast is adequate, but items on offer at the Buffet are the same every day, there is no extra menu offering alternative breakfast items i.e. fried or poached eggs, sausage, mushrooms, hash browns, fish etc. The evening menu again is always the same and has limited choices, but the food is good. The Hotel staff are superb, (and I mean all the staff). The Ladies & Gentlemen on Reception are brilliant, they are happy to help no matter what the guest needs to know, always with a broad smile and cheerie manner. Our bedroom was well appointed, cool and very comfortable with a small balcony and side sea view. The Chambermaids were very efficient and friendly. The private beach and Cafe across the road from the Hotel, reached by a tunnel under the road, are delightful, providing shelter, food, good beer and wine when the noonday sun is at it hottest!! The views from the roof top splash pool are amazing, there is also a jacuzzi. Sunbeds are provided and each have their own sun shade above, so there are no umbrellas. Sadly, the building itself needs a major face lift, externally it is looking tired and shabby and would look more appealing, with a coat of light coloured external paint, with brighter colours used for balcony rails etc. The planter boxes on balconies need replanting with brightly coloured trainling blooms. That aside, we recommend this Hotel to visitors to the lovely resort of Santa Margherita which is about a 15 minute walk away, but with plenty of seats along to way. The beautiful port of Portofino is a about a 45 minute walk in the opposite direction, with bars n cafes scattered along the way, but as the local bus stops just outside the Hotel there is no problem reaching either.

"A great hotel in a lovely area"

5
12/07/2017

Loved everything about this hotel, the room facilities were excellent - we had a 5th floor sea view room - the view from the balcony was beautiful. Their automated parking system with 6 floors of underground parking was an entertainment in itself albeit pricey at 18 euro/day but parking in this area is almost impossible. The only negative for me was the hotel location at the south end of the town. It was a long walk to the centre where you may need the railway station or the ferry port or the bus ticket office. There are buses along the front roughly every 20 mins or you can walk for 20 mins or so. If all you want is a beach and hotel facilities this is not an issue but we like to explore... If you have a car and drive then you have to find somewhere to park - rarely easy. But I can not fault the hotel.

"Great view"

4
12/07/2017

One can forgive many flaws at this hotel because of its great location and postcard views. The hotel has its own private beach, as well as roof top pool and jaccuzi. Our room's furnishings seemed a bit dated, the breakfast buffet did not offer much variety, the aircon was so-so, the shower tiny and the wifi very iffy. BUT: the location is excellent, the staff are very friendly and helpful. We enjoyed sundowners on our room's balcony overlooking the sea. We travelled with a rental car, and you can park in the hotel's underground car park for about Euro15 per night (not bad in Italy). Once there, use the hotel as your base and walk or take the bus to the town centre, Rapallo or Porto Fino. We recommend you do the historic walking tours, which is free for hotel guests. You can buy bottled water and snacks for relatively cheap at the nearby Carrefour supermarket. I attended a conference in the hotel, and the aircon in those venues felt non-existent in the 30+ Celcius heat.

"Surprising Good Hotel"

4
03/07/2017

This Best Western Hotel was a very pleasant surprise. The location was right off the water with great views. The rooms were very nice and modern as well. The dining room was glass on two sides with very nice views. The whole experience was very good.

"Great hotel and excellent position"

5
23/06/2017

We spent a marvellous week at this hotel. We had a 4th floor room facing the sea. The most wonderful panoramic view. The room and bathroom had recently been refurbished to a very good standard. The hotel has a wonderful roof top sunbathing area with a small pool and jaccuzi. The breakfast room was a lovely size and never crowded. You could also eat outside under the canopy shading you from the sun. The breakfast offered was ok although I have had more choice in other hotels. We had dinner in the hotel twice. Really excellent food and service. Necessary to book as the restaurant isn't very large. We found all the staff at the hotel excellent, particularly the reception staff and they went out of their way to help and advise you. There is a busy road running in front of the hotel. Ok if you keep your balcony door shut (the rooms are air conditioned) but the constant noise of the motor scooters day and night can be annoying. The bus stop is right outside the hotel so very convenient for going into Santa Margherita and Portofino. If you walk into town it takes between 10 and 15 minutes. There are plenty of bars and restaurants in Santa Margherita. Service is slow in most of them. There are so many places to visit nearby, either by boat, train or bus. For me, 7 days wasn't long enough. Can't wait to return to this beautiful area and excellent hotel.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mrs. Sue, You can't imagine how grateful we are for this beautiful enthusiastic review! You are so kind to let us know all the pleasure you had during your stay at our hotel! We are proud to see that you have noticed and highly appreciated the refurbishing of your room; we work constantly to improve and reach an excellent standard for the highest comfort of our customers. We are also pleased you loved having breakfast in the shade of the canopy in our garden; this area, suitable for tasting fresh drinks or aperitifs too, was created last winter, to allow our guests to have a relaxing time, enjoying unforgettable views on the Tigullio Gulf. Thanks a lot for your praise to the quality of the food served at our restaurant; we will share it with our Chef Giuseppe, who will be happy to keep on putting his great experience and passion into the preparation of his delicious dishes. A special thank you, also for the touching words you used for the reception staff: spending time talking with you and giving you advice for an extraordinary holiday was just a real pleasure that we hope to repeat very soon. With our warmest regards. Francesca

"GREAT LOCATION IN SANTA MARGHERITA"

4
23/06/2017

Stayed at the Regina Elena in Santa Margherita as a part of an Insight Vacations Tour. An old-ish hotel but with a fantastic location. I had a single room overlooking the rear so there was no view....it overlooked some other buildings, perhaps a private home? However, it was quiet and we did not have much time to gaze at the view! The room itself was far too small even for one person, almost like a cabin on a ship! However it was well equipped. Bathroom was clean and well stocked. Bath tub was also tiny to match the size of the room but perfectly ok for 2 nights. Reception staff were very friendly and helpful as were the Restaurant Staff. Food and Service at dinner were both very good. Breakfast was good with some unusual local specialties.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear RoshanGV, Thank you so much for reviewing our hotel and for sharing your opinions with us; it is extremely important to be sure that we are delivering very high professional service to our guests. It's nice to read that you were fascinated by the beautiful location of our building; with such a lucky position, even from the rooms with no sea view, you can enjoy a relaxing and very nice panorama on the green hills spotted with the lovely typical houses. We are particularly grateful for your comments regarding the helpfulness and kindness of the whole staff and the excellence and wideness of the food selection served for breakfast. Hoping you'll be going to spend another holiday soon at the “Regina Elena”, with our kindest regards. Francesca

"Great seaside location"

5
06/06/2017

We stayed here two nights as part of our Insight tour. The location is wonderful, and a short walk takes you into town with many dining options. Our room was clean and faced the water, the balcony was a perfect place to sit and enjoy the view. The rooftop pool was warm and clean. Many of us enjoyed relaxing around the pool. Breakfasts were very good, and the one dinner we ate at the hotel was also excellent.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Ihall85917, we are grateful for the beautiful words you used to make a detailed description of our hotel. Your feedback has a great value to us, since it allows us to ensure that we are delivering a highly professional service, meeting your needs and expectations. We are delighted to understand that, in spite of being on a tour, you had enough time to try most of our facilities and that you highly appreciated them. We will share your praise to the excellence of the food with our Chef Giuseppe, who prepares every meal of the day with a lot of passion and care and uses his long experience for the creation of delicious dishes. Hoping to be your choice for your next holidays in this region, with our kindest regards. Francesca

"Excellent service and stylish atmosphere "

5
04/06/2017

From the outside this hotel looks nice, but inside you can feel the atmosphere of good old days. Reception, bar and stairs ooze class and style with various lovely pieces of art, giving the hotel a distinct character. Rooms are nice with good bathrooms. We were lucky to get a corner room with a large balcony overlooking the sea. Breakfast is all right (for Italy) and the top floor pool is lovely, as is the private beach. The automatic underground parking facility is an engineering masterpiece - go have a look even if you don't come by car. The fifth star is for the service, which was simply amazing. Everyone of the staff were very smiling and friendly. I can fully recommend Regina Elena for a short or long stay.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
We have no words to thank you, dear Dorte, for such a special and lovely review! Your fantastic words concerning the classy style and the unique character of our common areas give us a deep joy. We are also very glad you thoroughly enjoyed our facilities, such as the efficient and "entertaining" parking system and the beautiful rooftop. A huge thank you for the fifth star!!! Smiling and being nice to our guests is just very easy for us, because we are in love with our job and we enjoy spending time together with people coming from all over the world! We look forward to welcoming you again to Regina Elena Hotel! With our warmest regards, Francesca

"Split personnality"

3
03/06/2017

The lobby is old and has great antiques, museium type and the rooms are Ikea? Totally different. The furniture in the rooms are light, stiff and dormish. It is confusing. The staff is very distracted, even though they are not busy. Two different staff members attempted to work our safe with no luck. The bar is barely maintained, ask at front desk. The food is good when u get it. We agree it is the best option in the area, but that doesn't make it good. The first room we were given was in the back, we had to walk sideways around the bed and there was a smell of previous pet. We were given a better room when we asked. It was slightly larger and with a side view of the beach/busy road. We walked to town and had to cross a very scary, busy, road because there is limited sidewalks on the hotel side. I think they are under new family management so maybe updates are coming.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Donna1001, Thank you for your feedback; constructive criticism and suggestions help us to continue improving, to reach the highest standard of quality where still necessary. We are sorry to understand that we did not come up to your expectations completely, although your comments about the staff surprised us a little. The reception staff has been happy to help you immediately at your first request of changing the room: after less than one hour, you were already in the new room, larger and with a different view, as you wished. Probably, with very “distracted” staff, this could not have been possible! Moreover, if you had asked about a different room at the beginning of your stay, you would probably have had it since then. Concerning the possibility of walks from our hotel, the well-known “Red Carpet” lays exactly in front of our building and it is there on purpose to lead walkers to Rapallo or Portofino, enjoying unforgettable dream views on the coast. The young family who is now running this hotel (after generations and generations of the same family), will keep on introducing modernity and technology wherever needed, but will never forget or change the elegance and charming style of our lounges, which tell us a lot about our ancient history; that elegance that you did appreciate as well! Kind regards. Francesca

"Very relaxing "

4
01/06/2017

This hotel was chosen by an insight vacation tour group. Rooms were small but updated. Air conditioning worked well. The town is very scenic. Dinner at hotel restaurant was excellent. We had a partial water view Customer service was excellent. Somewhat small elevators.

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much, dear Bea0811, for telling us your impressions about your recent stay at Regina Elena Hotel. We are delighted to come to know that you spent a lovely and very relaxing period here, which is maybe what we need the most nowadays. We are particularly proud to read you found our dinner and our customer service excellent: we care a lot about the quality of the meals served throughout the day and our guests' complete satisfaction is the most important thing to us. Hoping to be your personal choice as well, during your next holidays in this area, kind regards. Francesca

"Fabulous hotel"

5
27/05/2017

We spent 5 nights at this hotel visiting from Australia,which we thoroughly enjoyed in every way. Staff were exceptional although our Italian is poor they helped us in every way, especially Alice & Franchesca Location of this hotel is perfect. Thoroughly enjoyed walking to Portifino plus all day ferry trip to Cinque Terre

pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Mr. Chris, it was such a pleasure to spend a few days in your company! It is a great joy to read that we managed to make your holiday fabulous and unforgettable! We always do our best to provide our dear guests with an excellent experience and when we succeed, as we did with you, we have reached our primary aim. Being helpful and friendly is always a pleasure for us, and especially with lovely persons as you and your wife! The warmest thank you for your beautiful words from Alice, the whole staff and myself. Looking forward to your next visit, with our kindest regards. Francesca

"Decent hotel for a single night"

4
22/05/2017

Our room was very modern looking with a safe located inside the closet. The air conditioning system was not enabled but opening the patio doors cooled the room down adequately. The room is comfortable, has a water kettle but no facecloths. The patio door opens to a small patio. We are in room 232. Slippers were provided in the room. Roomy closet as well as coat hooks are installed in the hallway. Shower has half glass wall. Soap dispensers are in the shower but real bar soap is provided as well. Our tour group had dinner in dining room and the food was OK. Wine was served in pitchers instead of from bottles.

"Great hotel"

5
19/05/2017

You are right on the bay. Can walk to Portofino, take a bus or ferry. All the hotel room have great views. Service is prompt and friendly. They provide a daily summary on news from US , England etc. Tv has CNN, BBC. Prices are reasonable. Rest good good

"great experience!"

4
18/05/2017

This hotel has been a true respite with great location! The staff is friendly and efficient, the amenities more than adequate, and the scenic location is a dream. After a busy walking day in this delightful town, it is a real pleasure to come back to sit on the patio overlooking the gorgeous sea with it's boats, the mountains with cliff homes across the bay, a d enjoy a delicious glass of the local white wine served by the nicest bartender ever! Good value, real pleasure.

"Ocean View"

5
16/05/2017

We were on a tour with Insight and when I read the hotels, I was a bit disappointed seeing Best Western on our list. BUT this was a fantastic hotel, we had a view of the ocean which was right across the street from the hotel. Our room was clean and in good condition.

"A super pleasant, well maintained hotel, great service!"

4
05/05/2017

Hotel located on the beach front of Santa Margarita Ligure, just a few miles before the legendary Portofino. Prices fairly. It's a 4 star in European standard, but a good 3 in US standards. Rooms a bit small, but well equipped and comfortable. Breakfast is nice. Service excellent. A surprising hi tech underground parking, worth seeing. Never saw it even in USA.

"Excellent location"

4
04/05/2017

Would definately recommend this hotel. On the main rd of city centre. The Staff are very friendly and helpful and rooms are neat and clean. Views from balcony are breathtaking. A must stay on an average budget.

"Nice room with great sea view "

4
02/05/2017

We spent one night here for our wedding anniversary, very good choice indeed. We had a nice and comfortable room on the third floor with a good sea view (see picture), even if without a balcony (our choice with an eye on the budget, as the room prices are not cheap in general...). Breakfast value for money is great, only 5 euro for a good choice and acceptable quality of food. Much better than many other breakfasts I have tried elsewhere for prices normally around 15 euro. The parking fee is not low (18 euro for our 1 night stay) but this is due to the very limited parkings available in Santa Margherita. Bathroom toiletries are available but the offering should be improved (eg. body lotion, shower cap, etc).

"Lovely hotel, spectacular views, easy to get to, great service"

4
01/05/2017

Hotel Regina Elena is at one end of Santa Margherita Ligure's beachfront, on the road to Portofino. It took us about 15 minutes to walk the beachfront footpath to get the centre of town, which wasn't a problem for us because there's plenty of shops, beaches and sights all along the beachfront. If you arrive in Santa Margherita by train and have lots of luggage, recommend you catch a taxi to the hotel which is about 5 minutes by car from the station. The hotel is lovely with nice rooms and general areas (lobby, bar, dining room) and very well maintained. We enjoyed a gorgeous water view from our room and verandah at the front of the hotel. We had a refurbished room and it was exactly as pictured at the time of booking and whilst not overly large, it had excellent storage (large built in cupboards either side of the main bed and a entrance portico with coat hooks and suitcase holder) which easily held our masses of suitcases and backpacks and kept the room tidy. The room was very comfortable and the decor sophisticated and appealing. We travelled with a 7 year old and were pleased that the room had effective automatically-operated external blinds to shut out any external noise and light and enable a good night's sleep. Not that it was noisy outside, but the blinds also kept the early-morning sunrise out of sight which gave us a sleep-in! The bathroom was top-notch, classic yet modern with a touch of luxury and all in excellent working order. The hotel has a pool, which we couldn't access or even see as it was closed (out of season) and has a private beach - there's a tunnel under the road from the hotel to the beach. In summer this would be handy, but in April, it was more of a construction site with a digger on the beach most days preparing for the season opening. I fancied the idea of a private beach and this sold me when booking the hotel, but in reality, there's no sand, just grey pebbles and asphalt and lots of concrete reinforcement (a bit like a sea-wall). On the upside, the hotel had a good supply of bicycles and we enjoyed exploring all around town on them. They were free of charge due to being "out of season", otherwise I believe they are available for hire. Beaches on the Italian Riviera are mostly pebble-beaches or rock - nothing like the golden sandy beaches in Australia (or the USA) so wear some thongs or shoes to soften the blow! The water is spectacularly clear and blue and inviting. One last note about the hotel - thank you to the very pleasant and professional staff at the front desk and the team of waiters in the dining room who made our stay most enjoyable and for whom nothing was too much trouble. Overall we enjoyed our staff very much and recommend the hotel.

"Can't Fault It!"

5
29/04/2017

Booked a 5 day stay at this hotel very last minute. Having not been to the area before or even put much research into it I feel we were really lucky. The hotel itself although modern where it needs to be still has the character and history of business running over 100 years. I booked just a side room with no balcony but at check in we were upgraded to a sea view with balcony. It was perfect. Immaculately cleaned every day and a very reasonably priced minibar. I've rarely stayed at a hotel with such attentive staff. From housekeeping to reception staff nothing was to much for any enquiry. Francesca on the front desk was helpful and friendly from the minute we walked in. Another member of staff bar/waiter Denis spoke to us over lunch and saved our rainy day with suggestions what to do. A massive thank you to the staff who keep this hotel a super tight ship. I will definitely be back in the summer!!

"Very disappointed about room"

2
15/04/2017

On arrival staff are friendly with a fast check-in process and helpfull with directions. But once I got in the room I was very disappointed. I booked a hillside room for which I didn't care so much. The decision making was the modern styled room design they offer and the single room I got (324) is far from what you see on their official BW website. The room design brings you back to the old school time, all wooden and out-to-date style. Totally different from what you see on their published room pictures. I received the excuse that the room pictures showed on their website are double bedrooms and rooms at higher rate. I find this tremendously ridiculous, this is misleading marketing. Especially when you pay as single traveller much more pro rato. Although the bed in the room is larger than a regular single bed but this does not justify for which you are not expecting to get. If I knew, my choice will definitely not Best Western Regina Elena. I booked directly with BW to avoid these kind of situations. Next to that, I didn't get best guaranteed price as agency was lower in price despite of showing the evidence to BW. Next visit will be definitely another hotel. Anyway, in terms of space it's reasonable, the room is small and accommodates one person sufficiently. The room is clean, bed mattress is firm but shower stream is terrible soft. In addition, you hear all the noises from the corridor and next door. Location wise, it's situated at the end of St Margherita L. harbour but the stroll is very nice and being out of the buzzed boulevard. From the station you can hop on the public bus (no 882 or 82) for EUR 3,- one way which is valid for 75min. The bus goes directly to Portofino and stops in front of the hotel.

"Ideal for hiking vacation"

5
07/04/2017

This is the ideal place for hiking vacation at the Natural Park of Portofino.The stuff is very friendly and helpful. Breakfast is not included. But for an additional charge of 5 Euro a delicious breakfast is available. Ask for a room on the backside of the hotel to minimize the disturbance by the busy road on the front side of the hotel.

"Fine enough"

3
06/03/2017

The room was small but nice. It was clean and had a nice, large balcony and good view. The location without a car is a bit challenging, though the bus is nearby. Some of the staff was very nice. I was disappointed that the jacuzzi was closed and rudely told that of course it would be closed, as it's only open when it's warmer outside(?) Breakfast was fine. I wouldn't return, but it wasn't horrible.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Skye21, We are glad to read that you loved your room and its enjoyable balcony with its wonderful panorama on the sea. We are sorry about your disappointment for the Jacuzzi being closed; as you can read on our web site, the rooftop facilities are open from May to October, when we are sure that the temperature and the weather are nice enough to appreciate them totally. In this period of the year, you can comfortably sunbathe on a sofa in our lovely just renewed garden overlooking the sea or on the balcony of your room. With our kindest regards. Francesca

"good hotel for the time of the carnavales"

4
04/03/2017

nice hotel for groups visiting the carnivals on February.problems with parking. nice breakfast . the room is small size but comfortable. for dinner you have to drive few minutes.wi fi is free in the hotel.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Yehudab2015, Thank you for sharing your opinions with lots of readers and for your lovely words so gratifying for us! We are sorry to read about parking problems even if we don't understand exactly what you mean, as we have parking facilities for 2 big buses, for over 160 cars and for many motorcycles. There are several restaurants in our area, just a few minutes' walking from our hotel, but we would like you to try our “Principessa Restaurant” next time, where you'll be able to satisfy your taste, enjoying the specialities of our Chef Giuseppe! Looking forward to welcoming you again soon, kind regards. Francesca

"A very pleasant hotel overlooking the sea with its own private beach"

3
21/12/2016

The Hotel Regina Elena is a very pleasant place to spend a few days in Ligure. It overlooks the beach a short walk from the centre of town. The rooms are comfortable and clean and obviously the ones overlooking the sea and preferable. The restaurant looks attractive although we had dinner in the town. We did have breakfast in the hotel which was good. The staff were all friendly and helpful and we enjoyed our stay.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Simon, Thank you so much for your gratifying comments and for taking the time to share your opinions about your stay at Regina Elena Hotel with hundreds of readers! Your feedback is of great importance to us; we are very proud and happy to understand that we made your holiday extraordinary and special and that we managed to overcome completely your expectations. We do hope to be able to host you again in the future, but this time do not miss to experience our…..attractive restaurant and be sure you will not be disappointed! With our kindest regards. Francesca

"Very nice location!"

4
20/12/2016

Location of this hotel is very good. The hotel has a great atmosphere and we particularly enjoyed the roof terrace and the bar area. Very helpful staff and the lady in the reception helped us get bus ticket to Portofino which is only a 5-10 minute drive away. It is a lovely walk to the town square of Santa Margherita. Many good restaurants nearby.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you ever so much dear OlavStavanger for your beautiful review! We hope you will have an unforgettable memory of your holiday with us, especially thanks to the gorgeous scenery surrounding our hotel, the enjoyable atmosphere of our several areas and the friendliness of our staff. We are also glad to understand you found the location close both to the center - with its wide choice of very good restaurants - and to Portofino very convenient. Looking forward to welcoming you back again to Regina Elena Hotel, kindest regards. Francesca

"Great friendly service, excellent room with sea view."

5
09/11/2016

We stayed at this hotel during November. Situated perfectly near the sea with an interior decor invoking times gone past, a beautiful elegance that so many modern hôtels miss. The welcome by the front office staff was friendly, warm and Professional, everything sorted quickly and efficiently. Our room was nice and spacious with a private balconey giving us a sea view. We used the breakfast room, restaurant and bar during our stay, all the staff were well trained, courteous and friendly, the food both at breakfast and evening was throughly enjoyable and the Maitre D'Hotel in the evening was able to give good advice as to dishes and wine in English and in French. I would reccommend this hotel without hesitation and look forward to visiting again in the future.

"Stylish"

5
01/11/2016

Spent 3 nights in this wonderful hotel with two of my friend. The hotel is beautifully decorated and the bedroom did not disappoint. Set in the lovely port of portofino the views from the hotel are simply stunning especially at night. The rooftop jacuzzi is a gem staff were both friendly and attentive. I would love to go back. It deserves it's 4 stars

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Sylvia, we have no words to thank you for this beautiful review and for sharing it with lots and lots of readers! We are proud and happy to see that you found our hotel stylish: this means you have totally understood and loved the charming character of our hospitality. We feel also honored by your praise for the friendliness and helpfulness of our staff. It's a great joy to have managed to make your holiday extraordinary and special and we do hope you're going to come back to Regina Elena Hotel soon! With our kindest regards, Francesca

"Great Rooms - Even if you Don't Face the Water!"

5
25/10/2016

This hotel is within walking distance of downtown and if you're lucky, you'll be sure and visit Portofino, which is even more beautiful than Santa Margherita Ligure (hard to believe!). There are many, many fabulous restaurants within walking distance - not to mention the great food we enjoyed at the hotel!

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you ever so much for your lovely comments dear Brenda! Your feedback is of great importance to us, because it allows us to know that we are offering you the very best service. We are so delighted to understand that we managed to come up to your expectations completely and that you enjoyed a fabulous holiday from every point of view, including the food, into which we put a special care to meet the taste of our international guests, even the most demanding! Looking forward to welcoming you back to Regina Elena Hotel very soon, kind regards. Francesca

"Oh, well"

3
20/10/2016

Please, avoid eating at their restaurant. I don't believe there's a real chef in the kitchen. Any chef. I can't believe I ate like this in Italy. Tour people food, plastic, tasteless. Very disappointing all about this hotel. Emergency only.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Betty, Thank you for taking the time to let us have your feedback, even if you could not write about the several services you have experienced during your stay at Regina Elena Hotel. We are sorry you did not like the food at our restaurant; we are surprised of it, but we can't obviously object anything to your personal taste. We just would like to let you know that our Chef Giuseppe has an experience of over 30 years and puts a lot of passion in cooking every single dish for every moment of the day, starting from the homemade cakes served at breakfast, till the deserts of the evening meals and chooses always highest quality ingredients. When you use the word “tasteless”, maybe you mean the delicacy of the flavor which is typical of ligurian food and typical of the food prepared by our great, very well known Chef! (Please see other reviews describing our restaurant food!) Best regards. Francesca

"This Hotel is in a great location"

5
16/10/2016

Very easy to take an hour bus tour to Portafino from this Hotel. Hotel was beautifully set out and rooms very comfortable. Felt the breakfast was a little ordinary for Australian travellers. Suited Americans more. A 15 minute walk takes you to the town with beautiful shops and buildings. Shops a little pricy. This Hotel has a private beach front.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you very much for your lovely feedback dear Barbara and for choosing Regina Elena Hotel for your stay! It's a real pleasure to come to know that you've been fascinated by the beautiful location of our hotel which overlooks the gorgeous Tigullio Gulf and is near Portofino, which can be reached in 15 minutes by bus from the bus stop right in front of us. We are also very glad to understand that you loved the comfort of your room and that you enjoyed the beauty of our town. We do hope you'll be going to come back and see us again soon! With our kindest regards. Francesca

"One of the nicest rooms I've ever stayed in"

5
12/10/2016

We spent five wonderful nights at Hotel Regina Elena. It was our home base as we visited Cinque Terre and Portofino. We lucked out and got room 430. If at all possible try to get this room. In my opinion it's the best room in the hotel....possibly in the whole city. We had a long balcony that wrapped around two sides of the building. Our view was unobstructed. We also had two windows and a cool porthole in the shower. From practically every place in the room including the shower we had breathtaking views. We loved our room so much we had to drag ourselves away every day to explore our surroundings. The staff is helpful and attentive. The font desk made dinner reservations for us, helped us find our way around town and printed out our train tickets. We also took advantage of their laundry service. Generally I don't pay much attention to housekeeping unless there is a problem, but the housekeeping staff at this hotel is exceptional. They would notice when we left our room for breakfast and clean our room while we were gone. Every morning after we finished breakfast, we returned to a beautiful, clean room. It set the tone for a nice day. This is a great hotel for kids. Not only is there a convenient private beach connected to the hotel where the kids can play, but there is a Pokestop and Gym nearby. If your kids are playing Pokemon Go, they will love it.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Djuna, We cannot thank you enough for such a wonderful review! It's such a great honor to read that you think the room where you stayed in was maybe the nicest of the whole Santa Margherita Ligure! And it makes us so happy to know that you enjoyed the fabulous views from every corner of your room, including the shower!!! Your words about the professionality and helpfulness of our housekeeping and reception staff are for us a deep pride and help us to continue in the same direction! It's also nice to see that you noticed our hotel is perfectly suitable for children: we do love our little guests and they are always very warmly welcome! Looking forward to welcoming you again in the near future at Regina Elena Hotel, kindest regards. Francesca

"relaxing in Liguria"

5
07/10/2016

We were a party of four but I had arranged the holiday so the onus was fairly and squarely on me to keep everyone happy on our first trip to Santa Margharita Ligure. We had a zombie type early morning flight but even though we arrived at the Regina Elena hotel much earlier than expected, we were met with a friendly welcome and given the keys to our rooms where we immediately decamped for a much needed siesta. The hotel is quite old and has retained much of its charm despite obvious extensions and refurbishment, including the ubiquitous spa and conference centre which, thankfully, is mainly out of sight. The public rooms on the ground floor look like the Titanic's state rooms and are a very inviting spot to read or relax in. The rooms we had were quite spacious and the sea views were terrific especially in the evening light. The bathrooms were up to date and the shower was twice the size of the one we had at home. We had the run of quite a large balcony but had to endure some loud traffic noise although this did ease up later in the day and to be fair we were on the first floor. A lot of traffic goes past the hotel in the morning and returns at rush hour as it were, but the nights are noise free. The roof top pool area boasts great views but could do with some more shade as in parasols or awnings. The rooms were kept clean at all times and the staff on our floor did a great job and even arranged our bits and pieces to maximise room space. The staff in reception were personable and courteous, even smiling away when I practised my not so good Italian on them. They can recommend places to eat, sell you boat tickets and give you info on the best trails to explore. I can single out Francesca and Gian Paolo as being particularly helpful as all their colleagues were. I can't say the same for their colleague who looks after the beach sun loungers as he was a bit rude to my wife on our first trip to his fiefdom. Well, those people aren't usually employed for their front of house personalities. We never tested the dining room as we preferred to sample the local eateries which were superb. It is essential to book in advance for the more popular restaurants and try out some of the quieter ones located in the old town itself but off the main promenade. The buffet breakfast was fine and there is no limit on how many helpings of muesli or egg or yoghurt you want so go for it! We usually use a hotel as a base to explore the surrounding area and sights and found that the Regina Elena scored very highly in this respect. You could walk from the hotel, partly through forest, to Portofino and further on along a parkland trail to San Fruttuosa a 12th century monastery. You can jump on a different boat there and sail on to Camogli which is a really charming old mediaeval town with a more picturesque harbour than any in the Cinque Terre in my view. The railway station in Santa Margharita is about a 20 minute walk away from the hotel and can whisk you away northwards to Genoa and its old centro storico while southbound journeys take you through some very pleasant towns such as Rapolla and Monterossa down to the renowned Cinque Terre. Both trips only take about 30/40 minutes. The walk on the cliff trail high up between Varnazza and Monterossa is memorable and yes it can get crowded but this only underlines how popular it is. A good base from which to explore the town and nearby villages or to go further by train or car to Genoa or La Spezia. A very comfortable hotel where the reception staff make you feel as if your party were the only guests in the building and leave you with a notion of coming back.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
We can't thank you enough for such a great review on our hotel, dear DerekJ52! Your feedback is ever so interesting and makes us really happy and proud, because with the detailed description of all the facilities and services you experienced during your stay, we understand that you were completely satisfied with them. It's lovely for us to know you had a relaxing time in our charming lounges on the ground floor, you enjoyed the stunning views from your rooms or the roof terrace and the wideness and cleanliness of your rooms with their bathrooms and showers. We are particularly delighted to read that our reception staff managed to make you feel “unique”. What we love so much of our job is dedicating a special and personal attention to every single guest who is really unique to us and this is hopefully something you are going to remember with warmth. Looking forward to welcoming you back at the Regina Elena, kind regards. Francesca

"Great sea views from the top floors"

4
20/09/2016

I had inadvertantly booked into the dependance next door- with car park at the back and viewless courtyard at the front- so the Manager proposed to upgrade up to the main building for a small and simple room on top floor- with great views from the small balcony- screened from others with mature bushes- which we really enjoyed. The room was simple and small, but bed comfortable - but the view was the main feature. Small sunbathing room terrasse with small pool and great views to mature villas Nortth side and sea to the South. Staff friendly- but restaurant a bit plain and without view. 10 minutes walk to town for other restaurants and boat ferry to Portofino and other destinations- but there is a bus stop very close.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you so much dear Odile C for having reviewed us with such kind words. When the availability of rooms allows us, we are pretty glad to give our guests a “present” with an upgrade into a different room, because we know this is a wonderful start of your stay with us and making your holiday a lovely one is absolutely our main aim! We are delighted then to realize that you highly appreciated what we did for you and that you loved your nice and comfortable room with its green balcony on the top floor, as well as the 360° view from the terrace. We do hope you'll be going to visit us again soon! All the best, Francesca

"Great place to stay in beautiful town"

5
20/09/2016

The hotel is in such a great location and within easy walking distance to everything. We had breakfast included and there was a great variety. Our room was spacious with a gorgeous balcony overlooking the beach. Very well kept and clean. Private beach across the street (access via underground tunnel) was nice although the hiring of sun beds was a bit pricey especially for Australians!! €18 on weekends and €15 during the week. As the beach is rocky, you really need a sun bed. Overall we had an amazing time and enjoyed a late night drink in the bar sitting in the beautiful downstairs lounges.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Jenni, Thank you ever so much for your lovely words and for choosing Regina Elena Hotel for your holiday! Your satisfaction is extremely important to us and we are happy to read that we managed to offer you an amazing and unforgettable experience! We are especially happy to see that you enjoyed the gorgeous views on Tigullio Gulf from the balcony of your room and the wide variety of our breakfast buffet into which we put a particular effort, as we want to give every guest a beautiful “good morning”! Looking forward to welcoming you once again, kind regards. Francesca

"Time warp gem"

5
04/09/2016

15 minutes walk outside the main strip is the best western hotel - inside and out a bit of a seventies time warp but a please tell one. The staff are very welcoming and the rooms are small but very clean. There is a small sun deck. With pool and jacuzzi where people quietly read and pass the time . The view is an impressive one . It's out of the main town so it's quieter and less touristy. Worth a stay .

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear “TheDoodles2014” thank you very much for sharing with us and with lots of readers your comments on your holiday at our hotel. It is such a pleasure to understand that you specially enjoyed our quiet and convenient position at the end of the sea promenade, the cleanliness of your room and the relaxing solarium on the roof with a swimming pool and a Jacuzzi. Thank you particularly for the words about the staff! We love welcoming our guests and surround them with a homely atmosphere! Looking forward to welcoming you back at the Regina Elena Hotel in the near future, kind regards. Francesca

"Wonderful holidays in San-Margherita Ligure in August 2016"

4
03/09/2016

Stayed in this hotel, recommended by one VIP travel agent in Kiev as the best in the area of Santa-Margherita. Having the recommendation and some experience of staying in Best Western hotels in Europe we expected to have top level service, but missed some points, that seemd to be natural for these chain of respected hotels. Location is perfect, the beach organization and service the same, breakfast is reasonably Ok. But furniture in the rooms and some equipment ( air condioning and bathroom staff, that you can hear " from reception area" ) should be definitely renovated. Staff in general is very professional and positive, besides few receptionists, who opositely to their colleagues, either didn't try to help in the settlement of some issues or tried to outsource these issues to anybody else. The last case, that spoiled much our impression of the hotel stay, was unability of the staff to arrange a light so-called "early breakfast" ( so-called as it was at 06.50 on 31 august 2016 - only 40 min before regular breakfast time ) for us, as we had to catch the early morning train to Milano at 07.39. I asked for the early breakfast few days ahead and got respond on it's full availability on condition, that we apply to the reception the night before departure. We did so, but I got completely different respond - the lady on duty told, it was absolutely not possible. Ok, we had to accept, but next morning we saw the requested service, given to another leaving family. For me, it is the personal behaviour of some staff, but the impression refers to the hotel in general. I shared this point with the receptionist just before our departure, but I will fix the issues with my travel agent. It is not the case of money only, it is the case of the customer service. And the recommendation for the hotel came from my agent to his VIP customer, so the agent has to carry the responsibility for such case, not very often in my experience. Sorry for my openess, but I do expect to get proper service for the proper money, I paid .

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you dear Vasyl for your feedback and for telling us your sincere opinions about what you liked and what you think could be improved. We will take into precious consideration your advice, because our first aim is to reach a very high standard of quality in every single aspect of our service. Every member of the staff tries to be very professional and kind with our guests, so we deeply apologize if we didn't give you this impression. The lady at the reception to whom you spoke about breakfast the second time, just tried to explain to you that an early breakfast could not be as complete as the proper buffet breakfast open from 7.30 am, but in the end you decided not to accept it. The family you saw on the following morning, while you were leaving, was having the light breakfast that our colleague had described to you. We are sorry if there was a misunderstanding. Hoping you will give us the opportunity to welcome you again in the future, kind regards. Francesca

"Great view"

4
02/09/2016

At the end of the promenade it still sits in a great spot and has great sea views.Room air con wasn't great so left door open and listened to the odd wave.Breakfast good Small pool but I really enjoyed it clean warm and a view to die for.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Perigoawinner, Thanks a lot for your lovely words! We are always happy to receive our guests' feedback, because it allows us to ensure that we are meeting your needs and expectations. We are very glad to know we managed to make your stay extraordinary and special! Come and see us again soon to enjoy once more the gorgeous views from our hotel as well as the facilities and service you have so much appreciated! With our kindest regards. Francesca

"FANTASTIC! Loved it, no complaints"

5
01/09/2016

We had an easy check in and parking was easy. The location is superb with lots of cafes and shops nearby and across the street from the beach..there is an underground tunnel to get to the beach so you don't have to cross the road. Our room was a nice size with a large bathroom. It is an old building but very well maintained. Our room was quiet and well appointed with a side view of the sea which was nice. Breakfast was ok, one of the days the entire 20 minutes we were there the scrambled eggs and bacon trays were completely empty and many people complained but nothing changed but what can you expect for 5 euros? We didn't eat at the restaurant for any other meals but did have room service one night which was very good. Do yourself a favour and take a trip into Portofino which is about a 15 min drive away, fabulous shops and a quaint little village, definitely worth the drive! We went to the beach which was nice with nice sun chairs (for a charge). It is a rocky beach (not sand) and not a wade out (had to enter from a dock) but that was ok, still very pleasant. We didn't use the pool so cant comment. Beds are very hard which we noticed was a common trait in Italy and so were the pillows. All in all a very nice stay and a great little village.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Justine, Thank you so much for your very nice review! We are really pleased to read that you thought your holiday was “fantastic” and that you found your room very comfortable and the location amazing. We are sorry about the little inconveniences you had at breakfast; we put our greatest effort into our work, to exceed completely our guests' expectations and we are totally satisfied only when we manage to give you a perfect service. It is a pity you did not try to ask for a softer pillow, which could have been easily provided. We do hope you'll be going to come back and see us again soon and hopefully next time you will enjoy our rooftop facilities as well…..you can't miss the incomparable view from there! With our most sincere regards. Francesca

"Best part of our holiday"

5
28/08/2016

What a great hotel, friendly staff, great location, great beach facilities! Has a roof top pool if you don't want to swim in the beach. Rooms were very comfortable and very clean. Would definitely recommend!

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Snooze01, We are so happy to receive such a lovely review! It is very kind of you to let hundreds of readers know your opinions about your stay at Regina Elena Hotel! It is highly gratifying for us to find out that we completely came up to your expectations with our facilities and service and we are really proud to have been the best part of your holiday!! Your words help us to have the strength and enthusiasm to continue the same way! We do hope you will retain a wonderful memory of your holiday with us and look forward to welcoming you back soon! With our kindest regards. Francesca

"Classic hotel in a stylish resort"

4
26/08/2016

The Regina Elena has kept hold of its qualities, that make it a hotel that would fit into this classic resort. Its décor and furnishings seem to be in line with the elegant 50/60's Riviera feel, however this isn't to say it is shabby or run down. In fact it has kept true to the Santa Margehrita style and in most of the rooms it seems, some updating of the furniture has brought it in line with what is required of a modern hotel. Our room (as is the rest of the hotel) was kept spotlessly clean and even on a few occasion re organised, for our return after we left it in a bit of a mess , as well as having a turn down service before bed time. (compliments to the maid on floor 1). To be personal and non impartial my only moan would be the size of the room for the rate we paid. At Euro250/night and Euro18/nt for parking it seemed a bit steep,but on reflection and checking out other hotels this seemed to be the going rate for a resort as Santa Margherita in high season August.. The facilities were good. The small roof top pool and Jacuzzi along with the sunbathing space were adequate but this was made up for by the stunning views. The beach and beach bar were good, but again be prepared to pay Euro18/day for a sun bed (and we heard the front beds were given to Italian guests over any other nationality). In addition food and drink there was not the best of value. the beach was pebble and sea access was via a platform. The breakfast was good with a decent variety of food and drinks on offer,the breakfast room and outside area was light and airy (amazing ceiling!). There were plenty of lounges and a bar to use (although on these summer days were empty) I must make note of the car park. Although quite high rates, they did match comparably to road side or nearby municipal car park rates, but the unique highlight was the automated 6 level car organisation system, that took your car and automatically placed it (driver free) into one of the underground levels. Futuristic! The hotel was positioned on the far bay of Santa Margherita,about a 15-20min walk (past the port and various shops and restaurants) to the centre and ferry area. The bus service to Portofino passed the hotel and in fact we were told it was a nice walk to this beautiful sister town. All in all a lovely hotel with some good qualities and very friendly and welcoming staff ,worth considering

"More than disappointing"

1
25/08/2016

Me and my nephew of 12 years old, English of Indian origin, wanted to ask for information to access the beach and went downstairs at the desk. A man with white beard was very unpolite with us (he almost throw on our face the price list) and when we asked for details about cost he was answering in a way that made us feel as undesired guest. Well, we have no desire to go back there anymore and we warmly recommend anybody else to go. Such a shame for a wonderful place as Santa Margherita.

"Perfect!"

5
25/08/2016

We stayed here two nights on a Globus Tour. The hotel staff was very friendly and helpful. The room was clean, quiet, and comfortable. There was a little balcony off our room where we sat to enjoy coffee from the in-room coffee maker. The Breakfast Buffet was delicious and ample. There are several lovely reading rooms on the lower floor. We also enjoyed their beach across the street. Such a pretty location!

"Very disappointing experience at the beach"

1
22/08/2016

I was there at the beginning of August with my nephew of 12 years old coming visiting from England (his family is of Indian origin), and wanted to ask information to access the beach. We went downstairs and the man with the white beard at the desk wasn't polite: he almost threw on our face the sheet with prices and conditions, and when we asked for having some clarification he was speaking to us in bad mood. Such a shame for a wonderful place like Santa Margherita.

"Great start for three week holiday in Italy"

5
09/08/2016

From Milan, May of 2015, we headed to our first layover in Santa Margherita, Ligure. We arrived by car at Hotel Regina Elena and were greeted by our friendly staff. Our room included a covered balcony facing the water views. It was a beautiful view each morning and evening. The hotel is an easy walk to many great restaurants in town which we took advantage of. It is also a quick 10 minute drive to Portofino! The parking facilities are on property and below ground with an awesome mechanical feature that I had never seen before. The breakfast was a continental fare and included with the reasonable cost of the rooms. Impressed enough to return in 2017(already booked)!

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you ever so much dear Edward! It's a joy to receive this wonderful and gratifying review! It makes us happy to know that we left you such a lovely and warm memory last year, to decide to spend part of your Italian holidays at our hotel again in 2017! We wish you to enjoy again everything you loved during your last stay….our location, the town of Santa Margherita Ligure and the whole area, our food, the friendliness of our staff…. Looking forward to welcoming you once more, kindest regards. Francesca

"Double trouble"

3
04/08/2016

We had to pay for the room again as hotel ing.com went bust.the hotel upgraded us to a sea view in compensation.the tv did not receive BBC so they gave us another tv.the bar service and waiting service is poor.the bar's close early too.they didn't tell about the free bus service until the 2nd last day.they sent us to their beach restaurant knowing it was closed.the maid took our wine from the room and we had to ask for it back.we bought a ferry ticket from the hotel and the sailing was cancelled.the room safe did not work.

"lovely holiday"

3
03/08/2016

Stayed at this hotel 2days ago, after low cost holidays going bust we had already paid :-( got in touch with hotel told them what had happened , said we booked and paid for a sea view room on 5th Feb and would still like it !!! After few days of stress we got offered a mountain room , not sea view and as only week before who got our room!!! .... and we paid again so no loss to them ,,was given nice room and maid kept asking if all ok 'it was' beautifully clean etc breakfast ok but nearest to English was scrambled egg and bacon , pool lovely and got clean towels everyday didn't go on beach as 18 euros for sunbed, also no bar open in day and closed early at night so bought our own , hence3stars as more for more facilities loved area and portifino was amazing a nice chilled holiday with my friends

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Smjackson1, It's very nice of you to let us have your feedback about your stay at Regina Elena Hotel. We can see you and your friends appreciated the perfect cleanliness of your room as well as our rooftop facilities and the beauty of the area. Concerning opening times of the bar, there is one open all day long on our beach (from 10.30 to 18.30) and one on the ground floor of our building open from late afternoon until 11.00 pm. In addition, there is the possibility to order drinks at the pool all day long too. We would like to make it clear that your reservation made in February was exactly for a room of the same kind of the one you stayed in (the nice room, overlooking the hill…). We are happy to know that in spite of all the trouble “Low cost holiday” going bust caused you, we managed to offer you a lovely holiday with your friends and we do wish you will be refunded of the amount paid to them. Do not forget that we are pleased to continue helping you in the future with this matter, in case you need! We hope you'll plan to come back and see us again soon….maybe booking directly with us! With our kind regards. Francesca

"Nice room, wonderful rooftop pool, friendly staff, nice breakfast"

5
01/08/2016

We stayed for 3 nights while traveling the area. The rooms are small, and ours was facing the rear, so no view of the harbor. But we did have a balcony, and the bed was very comfortable. the wifi was also very good. The rooftop pool is great - nice size, but with an amazing view of the harbor. The staff was very friendly. And breakfast had a large selection of food, and a nice outdoor area for enjoying the morning sun. The hotel is a 5 min walk into town, which is nice and a tad quieter than being in the middle of town. This is a great place to base from when visiting Portofino (best done by ferry- a 10 mins ride) or a day trip (also by ferry) to Cinco Terra. There are also a million amazing restaurants all around town - with water views. Just make sure to make a reservation for a Friday or Saturday night in the summer.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Michael, We read your words with joy and satisfaction! Your feedback is very valuable to us and lets us understand we are doing a very good job, as we are completely meeting your needs and expectations. We come to know with pleasure that you found the rooftop and our location amazing and that you loved the company of our staff: we are always happy to be helpful and friendly to our guests! It is also nice to realize that you noticed and especially appreciated the possibility to have breakfast in our garden overlooking the sea: we think tasting what our chef has prepared for a great start of the day, while enjoying the morning sun and the view of our Gulf is an experience, which cannot be missed. Come and see us again soon dear Michael! We will be waiting for you for another lovely period with us! Kindest regards. Francesca

"Great location, hotel infra and staff"

5
29/07/2016

My daughter, 5y, and I spent 2 days (too short I must say) over there! It's a lovely small city by the Mediterranean. Very hot on summer (of course) and we had a great time. The hotel is right in front of the beach, and besides it's wonderful view the beach is right across, don't even need to cross the street bcoz there is a subterranean passage so even better for kids. The beach has its free access to everyone. Just like most of the Italian beaches if you wanna a chair has to pay. I believe it is around 18 euros. The beach area is great! Restaurant, bar, a whole kids area with sand to play And it's in the shade. There is trampolim and small pool for kids up to 6 y. There is ping pong table for the teenagers. On the beach there are those gonflable plays and some other small island to swing to and have sunbath. Watch out as a reminder that it is not a sand beach. But there is a bridge to go into the water so you do not have to step on the rocks. There is a pool and a jacuzzi on the rooftop which is great for the view and bcoz the sun shines over there until late! So... We are able just to enjoy the place and the view and relax!!!

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Thaisfuncia, What a wonderful and detailed description of our hotel! We deeply love children and we do our best to be an ideal holiday choice for families with little boys and girls! So we are extremely glad to know that you and your daughter both fell in love with Regina Elena Hotel! While you were relaxing and enjoying our beach or roof facilities, your daughter could amuse herself playing with a wide variety of games, in freedom and safety at the same time! We look forward to welcoming you back to our hotel for another extraordinary (….and longer) stay! With our warmest regards. Francesca

"Overpriced"

2
29/07/2016

Overpriced hotel that got stuck in the 80s. Everything was grim apart from the location close to beach and rooftop pool. But service, rooms and dining was really bad. 20 m2 with 20 year old bathroom and shower from cheapest studio apartments in cities for over EUR 300 per night is not very good deal. Breakfast choice is very limited as well. Certainly not worth the price. On the picture is how they serve prossecco... Judge for yourself. 4 stars? No chance.

"Nice hotel"

5
26/07/2016

Not to far from restaurants clean hotel decent room. We had a partial view of the sea which was nice . The hotel has a pool but easy access to their private beach where they have lounge chairs and umbrellas and towels for guests. Overall we liked it and would recommend it.

"Fantastic stay"

5
25/07/2016

Very warm welcome, early check in and a free upgrade to a sea view with balcony room, staff couldn't have been more helpful. Very clean room & bathroom with effective air con and comfy bed (for Italy!) Roof top pool & Jacuzzi a real treat, pick up towels from reception. Excellent choice at breakfast and you can eat outside too, good coffee m/c, great filled croissants, soft boiled eggs, lots of fresh fruit (many places we visited in Italy only seem to provide tinned fruit) Reception very helpful with bus tickets to Portofino, it leaves outside the hotel, but beware, it only runs once an hour, so do check the timetable. You can walk, but it takes about 40 minutes and some of the walk is on the road and you will take your life in your hands! The only minor negatives are that there were no UK TV channels and it was 12 euro to park out motorcycle, which is normally free.

"Not worth it. "

2
22/07/2016

This hotel has a very good location but it need renovation. It is an over priced hotel and I think you can find a much better hotels for the same price. The good thing about this hotel it is a cross the road from the sea and they have access to the beach. Breakfast is less than normal and nothing special.

"Great Location & Service"

4
19/07/2016

We spent two nights as a family of five (three young children) with interconnected rooms. The location was great, private beach was very close, service was great and welcoming to our family, black out "garage door" provided a good sleep and A/C was decent. Overall, a great family trip to Santa Margherita.

"Gorgeous indeed!!"

5
18/07/2016

We loved our couple of days in this hotel. In spite of the fact that we took basic double rooms, they were quite large and we had a lovely sea view from the balconies. The food was good and the staff very friendly. Breakfast was lovely, although not the high standard of other Best Westins we've been to. Still pleasant. I will return her with absolute pleasure! Lots of nice beach restaurants around. The Rosa just close to the restaurant a feast!

"11/10"

5
05/07/2016

Brilliant hotel, far exceeded our expectations,perfect location perfect room,brilliant breakfast,brilliant service,amazing rooftop pool and jacuzzi, as far as we were concerned perfect in every way and made our stay in santa margarita, memorable,thank you a credit to a family owned hotel,well-done.

"Like in paradise"

5
05/07/2016

Very clean and Nice room With view on the bay.Very helpful at the reception.Speaking several Languages. Delicious breakfast With much to choose from.Just a short walk Down under the road to the Beach With sunbeds. Various Food for lunch .

"The Best of the Best ..!!"

5
02/07/2016

This hotel is like a second home for us, for the last 15 years we made sure to spend part of our summer there!! It has everything you need to have a happy carefree vacation , with kids, or without.. Full four star service , plus the hotel has it own beach and an adjoining restaurant, another one is inside the hotel. Also , there is a underground pas way to a beach under the road , so the kids can go in and out with you not worrying about them crossing the road .. Once you meat the owners , you will be able to appreciate their hospitality and understand why every detail is thought through! It's a family business that passes from one generation to another, it's their work and they do it with pride! This year , we didn't recognized our room., all new, elegantly decorated with style and complimentary colors ! Highly recommend!

"Dissapointing"

1
01/07/2016

How can it be possible that in a USS 270 plus room per night you hear during the night, the sewage noise while somebody above flushes the WC or takes a shower? Because that was my experience in this hotel. I would never return. They really need to close and rebuild it because location is excellent.

"Great hotel and great staff!!!"

4
01/07/2016

Booked online with priceline for $110. Only stayed for one night, but we were very impressed with their hospitality. The city was just starting to bustle with the summer tourist season and the beach was very inviting. Parking was expensive at €18, but they had plenty of space with the auto parking elevator. Highly recommend this hotel and plan on taking the whole family back soon!

"Value for money"

4
30/06/2016

Great view, staff are helpful, they even gave us a bottle of sparkling to celebrate our honeymoon, position is good, breakfast was not bad, dinner in the restaurant could be improved. Portofino is 10 miss drive down the road.

"Not bad I suppose"

3
26/06/2016

Good reception staff, but the room although having a sea view (booked as such) really only looked along the "beach line" and not out to sea. All facilities were as described. We sampled dinner on our first evening and the quality matched the hotels claims. This hotel really needs a makeover. There seem to be no fewer than three lifts all serving a different selection of floors (the hotel is not THAT large) the inside of our lift resembled a small samsonite suitcase, it claimed a capacity of four but you really cannot be serious.

"Very nice hotel"

4
22/06/2016

The personnel are very helpful, and the location is right next to town in front of the water with private beach access. The breakfast buffet is sufficient offering many options. There are some rooms that have private terraces overlooking the Mediterranean Sea. We didn't have one of those unfortunately. Our room was very basic located in the annex which seems to be older, however the bed was comfy, and it was clean. There is a large common area which includes a bar next to the lobby. We enjoyed our stay!

"Unreasonably pretentious hotel"

2
19/06/2016

Just spent 2 nights at the Regina Elena. It did not live up to expectations for us. The pictures on the internet looked beautiful. The back lobby areas do have an old-world charm but our room was Spartan. Two single beds with basic white bed linens and no comforter. Very cheap desk, one chair and a shelf completed the room's decor. We had to call to get a blanket. No in-room safe. Wi-fi in room kept breaking up so we went to the lobby to use it. Our room had a nice view except for the security light right in the middle of it. The sea side balcony was locked the entire time so we couldn't enjoy that. The restaurant dinner prices were ridiculous and the desk staff (except for one girl) was surly. Breakfast (included) was good and had a wide variety and the wait staff was nice. Rooms were clean. The hotel is right on the main road with the beach and sea on the other side of it. It would have been a good sleep except for loud traffic noises late into the night. (We left our window open to enjoy the breeze and hopefully the sounds of the sea. That didn't work out too well.)

"Not bad option in this great location"

3
07/06/2016

There aren't many reasonably and i-priced options in this area and it IS best to stay in Santa Mgrta-Ligure or nearer to Portofino and NOT the less-expensive Rapello which is busier and not nearly as nice. This hotel is located perfectly, has nice common areas, private beach, rooms are modern - but small, free wifi, but it is expensive for what you get. Also, the beds were very uncomfortable - ok if it's a low-cost hotel, but at almost 200 EUR/night its ridiculous. Breakfast was mediocre, but inexpensive (5 Eur/person for buffet). Yes, the area is expensive and its high-season but next time I'd try a smaller hotel as this is just over-priced for what it is.

"Lovely hotel"

4
05/06/2016

Could not fault this hotel. Great position Walk ,45 - 60 mins ,bus or boat to Portofino (inexpensive) Walk to town of santa margaita 5 mins to eat or shop Camogli by train 4 mins (from station) The staff so friendly , helpful, nice people.......all of them. They have maps (free) ,bus and boat tickets available. The sea view room amazing. Roof top pool ok a bit small ,but great to cool down or a small swim if empty.great for kids as lots of shallow. And Jacuzzi to boot. Breakfast plentiful and superb.eggs,bacon ,fruit ,meat ,cakes jams,you name it....well almost. Restaurant big and comfortable. Communal rooms well furnished Parking available ......extra. Beach. umberella and bed .....extra Free wifi Unpretentious gem !

"Great hotel with a fantastic seafront location"

5
02/06/2016

This is a great hotel right on the seafront at the top end of town in Santa Margherita. Rooms look like they have recently been redecorated with wood floors and a new bathroom. Little terrace outside our room was a perfect place for a light lunch. We enjoyed the breakfast which was in a large room off the foyer. Staff at the desk were friendly and very helpful. The hotel is about a kilometre from the main shopping/restaurant area but the walk down the hill is easy and the seafront so lovely to walk along. We enjoyed our stay.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Avidtraveller, Thank you very much for your beautiful comments! We are really pleased to read that you noticed and appreciated the lovely fresh and new look of the room and the floor made of wood, a material that we love a lot. It is a great pleasure to know that you enjoyed the company of our staff, as well as the location of our hotel and the balcony of your room. We hope you will keep a wonderful memory of the time spent at Regina Elena! Looking forward to your next visit, kindest regards. Francesca

"Lovely stay"

5
01/06/2016

We had a lovely stay in this hotel. Our room is spacious and bed comfortable. We had a partial view of the sea and city as our room was at the side of the building. The rooms right in front should have a 180 degree view of the sea. The hotel has a small rooftop swimming pool and jacuzzi. The view from the top is lovely. The staff are friendly and helpful too. The location is not right in the town but about a kilometer walk north. Portofino is about 4 kilometers walk south but it is a very scenic walk. There are buses too if you do not want to walk. SML is a lovely seaside town and easy access to the Cinque Terre too.

"Beautiful location, great hotel."

5
30/05/2016

This is perhaps one of the nicest Best Western hotels that you could ever stay in. The in house restaurant is terrific and the hotel is literally right across the street from the sidewalk that runs along the coast. From there it is only a short passagiaty from the main town which is typically quaint. The rooms are quiet and accommodating which is a great thing in this location. Great hotel.

"not quite as advertised"

3
27/05/2016

Overall the hotel is ok and staff is friendly (++) but for a 4 stars the services are not that great. We stayed the 1st week of April 2016 and it was nice and sunny, yet the pool supposedly open from April was closed, the beach was also closed and therefore no place for kids (no dates on the website), the gym is ridiculous with limited equipment. Whilst breakfast was nice, food at the restaurant is not that great, a shame given the superb room with view on the shore. Finally, as it was getting hotter everyday we ask for air-con .. ah well you see it's not on in the room at this time of the year (but is in other areas) -- so I'd say you could stay there but check when you are going because outside the busy months (june -- sept) you don't get what you pay for.

"Fantastic!!!"

5
25/05/2016

Stayed here for 3 nights in room 530. Wow!!! The room is large as is the bathroom. The view is incredible as is the large terrace. We had an incredible time here. Both the beach and pool are great and the staff is so friendly and helpful. The breakfast was very nice and reasonably priced. I would stay here again in a heartbeat.

"Great visit to Santa Margherita!"

5
19/05/2016

Stayed 2 nights as part of a tour. Great room on the 3rd floor corner, view of the sea, beautiful! Hotel front desk staff very helpful. Was looking for a place to buy some wine. Was provided a little map and very good directions maybe 500 metres from the Hotel. Found this quaint wine shop with Tuscan wines and a very friendly young lady, got some wine and enjoyed on the balcony of our beautiful hotel room, wow. Would highly recommend this property.

"Great attention to customer service!"

5
15/05/2016

We had a beautiful room overlooking the sea. Great for photography and just relaxing. The breakfast had plenty of choices: hot or cold, lots of bread and juices. We found that the front desk customer service we experienced was one of the best if not the best. Nothing was too much trouble! We enjoyed our lunch at the restaurant which was unhurried even though we had entered the restaurant 10 minutes before closing time for lunch. We would go back in a heartbeat!

"Excellent 4-star hotel "

5
14/05/2016

The hotel is on a good way to get a 5-star rating! The staff was very professional and always there to help. We had a great room on 3rd floor with a view over the bay and sea. It is a little noisy out on the street but once you close the window all of this disappears. The room & bathroom were recently renovated and the rooftop swimming pool & hot tub are your best friend after a long day of walking. The hotel restaurant was also very good!

"Value for money"

3
03/05/2016

We found the service of the staff great and they went out of there way to help. The hotel has parking on the side so that was a plus point. Make sure you choose a see facing room and close the external blinds if you want to sleep late. A little more effort could go into the breakfasts, we didn't have dinner at the hotel but there are some good eateries within 300m. Views from your balcony are great.

"Clean but small room"

3
26/12/2015

We stayed here with a group so maybe that was a reason we were given such a small room that faced the hillside behind the hotel. Others in our group had front rooms with views of the beach and coast. The room was clean and the AC worked fine. The front desk was accommodating. The Hotel itself is at the end of the "strip" which makes it a long walk to the town center.

"Terrible and snooty staff"

1
01/12/2015

Snooty and unfriendly staff. Hotel is not at all what it appears to be. Aging facilities and overly priced for what it is. We were given the old part of the hotel without any view of the sea. Misleading website.

"Great stay here"

4
26/11/2015

We stayed here with our family and found it very comfortable and clean. Staff were very welcoming and helpful. Great place to stay with a family and fantastic views from front rooms. The bus stop to Portofino is just outside.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Jodie and Jeff, We are very pleased to read your review and to know you spent a great time at the Regina Elena Hotel! We love being a suitable hotel for family holidays and make every effort to continue so! Thank you for your kind words; we hope you will visit us soon again. Best regards. Francesca

"Magical View"

4
07/11/2015

We had a room with a view over the sea on the top floor. The room was very spacious and the view magical. The staff were very friendly and helpful. Great access to the beach and restaurant. Continental breakfast was very good. Would recommend staying here.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Thank you ever so much dear Joy V! Your feedback is of great importance as it allows us to ensure that we are meeting your needs and expectations. It's nice to read that you loved all the facilities you've tried. We do hope we will have the opportunity to let you enjoy our magical views soon again! With our kindest regards, Francesca

"Amazing sat in a rooftop hot tub watching the lights come on round the bay"

5
03/11/2015

This is the second time we have stayed here and it is every bit as good as before. Even better as we made use of the rooftop pool and hot tub as the sun was going down in late October. The staff at reception were incredibly helpful. We were keen to buy copies of the lovely old posters they have but were on a walking holiday. They offered to post them to us even though that meant a trip to the local post office on our behalf. Talk about going the extra mile. The views are wonderful. Breakfast excellent. We will be back

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear "Hammer53", It has been such a pleasure to welcome you once more to our hotel and spend some time with you! Being helpful and offering extra services to our precious guests is just natural for us! We love doing as much as we can to meet their wishes and to let them bring home a beautiful memory of a stay at our hotel. We hope you will come and enjoy again our facilities soon. Thanking you very much, kindest regards. Francesca

"Sea across the street-Good staff"

5
31/10/2015

Private access to sea, private beach, and restaurant in front of hotel. Very helpful staff. We were with a tour group, so no choice of room, but were in an annex building, close next door, with a good view in front. Pool on main building roof top with a great 360 degree view. Main building has closer sea views. Hotel near various everything you want. It is truly a good 4 star hotel with rooms that are bigger than the average European 4 star. Large, beautiful lobby. Very good buffet breakfast.

"Great hotel!"

4
31/10/2015

Nice modern rooms with good sea-side views. If you want a quick trip into Porto Fino then stay here. In my opinion, it's a 1 day trip. Porta-Fino is tiny and not much to see. I was diss-appointed in the the town . Santa Margheirita is lovely, but for just a day.

"1 night stay - Portofino."

5
31/10/2015

As part of a 5 day British Airway Holiday this was a hotel with the wow factor! On arrival, lady at the desk was so helpful and seeing the hotel was quiet, upgraded us to a sea view. excellent room with balcony. The interior of the hotel is finished to a very high standard with some lovely paintings and chandeliers. A good choice for breakfast served in a lovely room overlooking the sea. The bus stops outside the hotel, and for €1.80 you can get the no. 82 to Portofino. This bus also takes you to the train station at S.M.L. - both stops being end of the line. Drinks prices were reasonable. The hotel has a room where you can keep your luggage until you depart so being able to spend a second day at S.M.L. or Portofino. Thank you to the two helpful ladies on the desk.

"Amazing views & great staff who are helpful. Especially Anita on reception."

5
30/10/2015

Stayed for 5 nights. We had a balcony room with an amazing view. We have been travelling for 7 weeks in mostly 4 stars. The room & bathroom have been the cleanest we have seen. Thank you to the cleaning staff. Rooms are a great size for Europe.. The reception staff have made our stay so fabulous. They have been so helpful. A special thank you to Anita on reception. You are just the best. This hotel is so lucky to have you as an employee. You have just been outstanding. Hotel is located 5 minutes walk from everything. Would stay here again for sure. Parking is available at a cost. Internet is fast & free

"Great staff, perfect location"

5
15/10/2015

My friend and I were there for one night before returning to Milan to fly back to Australia..... The receptionist was the most patient, helpful girl and went above and beyond job description, assisting us with our rail and sightseeing plans that had to be changed at the last minute! Francesca (I think that is her name) printed bus and train schedules and recommended places for us to visit while we were on our brief stay! Santa Margarita Ligure was the most enchanting village we stayed in ( wonderful shopping, cafes/bars)and would recommend at least a week to explore the region! The accommodation was beautiful, breakfast and the dining room view, to die for! Thank you all for a very memorable and comfortable last night in Italy, I will most definitely return!

"THE BEST VIEW IN ITALY"

5
14/10/2015

The Ciana family have run this super hotel for over 100 years, with a spectacular view of the golfo tigullio, this has the most wonderful location that is a short walk to Portofino along the best views in Italy, then walking to the centro for many wonderful restaurants is a true Italian experience every time, the warm and very professional staff at the hotel make life easy, the breakfast is terrific, the beach is spectacular, the value given for said services is very fair, this is not the #1 fanciest hotel in Santa Margherita nor is it the most expensive, the value is terrific, go for the very best rooms, you will be rewarded with the best views, Piergorgio is the handsome grandson in charge, we will be in our 14th year in 2016 and spend 22 days of happiness, Tom Fraser

"Nice hotel in a good location."

3
12/10/2015

Our tour group stayed here for 4 nights in October. The hotel was clean, the public areas were exceptional. The included breakfast was not as high quality as we have come to expect in European hotels. The room was small but generally comfortable though the shower was so small it was difficult to turn around in. The location is great, in a quiet area, yet a short walk to "downtown" and across the street from the bus line. Views from the waterside rooms are great.

"Wonderful Hotel"

5
10/10/2015

Hotel Regina Elena is one of the nicest hotels I have ever stayed in. I stayed for two weeks and enjoyed every minute of it. From the first greeting upon my arrival to my final farewell, I found each member of staff to be friendly, helpful and very professional in all my dealings with them. I thought my room was a decent size for a solo occupancy. I had a lovely balcony, TV(BBC news, CNN news France 24). The bathroom had all that is required of a bathroom, lots of room, fresh towels everyday, and a "window" that allowed maximum privacy! The hotel is decorated through out is a very unique and interesting style- I loved that. There was plenty of really comfortable seating to the rear of reception and there was always someone to chat to. A laptop was available to guests- free of charge!! Breakfast was cereals to bacon & scrambled eggs, to boil your own egg, to fresh fruit, breads and sweet cakes, yogurts, cheese ham, tomatoes. Fruit juices and tea and coffees- from a machine - fine! I loved the private beach, it was rock swimming which I love, lunch was served in the beach area. It was great to feel you could just leave your bits & pieces lying around. The port was just about a 5 minute walk from the hotel and another 5 minutes will bring you to the main town, but I always spent time in the port area looking at the wonderful boats and yachts. Lots of lovely shops to check out, the area is not overly developed and it was charming. Portofino was 4km from the hotel and the footpath evapourated in places. The hotel has a well stocked bar and there was always groups of people sitting around anxious to chat with someone new. I never got to see the pool on the roof, so I cannot comment on it. It is a lovely hotel, but what makes it great is its wonderful staff.

"Fantastic"

5
09/10/2015

Stayed at this great hotel at the end of September. Service staff and food first rate. Rooms were a good size and spotless. Food was good with a great selection of buffet breakfast. Only slight draw back was the fact that it is used by several tour companies and their early morning departures could be a little noisy. Would definitely go back

"Touring Italy"

5
08/10/2015

Beautiful area, nice hotel. The staff were very nice. We were on a group tour and while the restaurant in the hotel only accepted reservations we were denied service. Our tour director failed to let us know that as soon as we walked through the doors, we were to have made reservations. We went to our room, freshen up, came down and were turned away. It was a disappointment after a very long, long day. However, on the bright side, the bar made us and another lady a cheese sandwich.

"Another wonderful visit"

5
03/10/2015

We have just arrived home from another wonderful stay at this fantastic Hotel. We cannot fault this gem at all. Everything is perfect. The staff are all friendly, the food is good and a great choice at breakfast. The Hotel is a perfect location, wonderful views and spotlessly clean , lovely pool and hot tub with sunloungers on the roof ! We stayed in room 428 and was perfect, we cant wait to visit again, thankyou to everyone for a wonderful stay.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Mrs. Krystina, Your touching feedback is precious for us and make us deeply happy and gratified! It is beautiful to know that you will keep an unforgettable memory of your delightful holiday with us; we had a great pleasure too in enjoying your company! Come back soon Mrs. Krystina, we will be waiting for you! Francesca

"Good Four Night Stay, But Busy!"

4
29/09/2015

Stayed in room 326 facing the bay. Great views from the room. The balcony was very spacious and great for watching the sunrises in the morning. Loved the electric shade you could lower by the railing to cut off the afternoon sun. The room had two closets that each held a large suitcase laying flat if you wanted to keep thing organized in your suitcase, a shelf above for shoes. Lots of hanging space. Easy to stay organized. The bathroom was nice though small. Still there was room to organize your things. The provided breakfast was better than average with lots of selections. A great bar and adjoining rooms for visiting and relaxing. The staff was very helpful and attentive. Easy walking distance to many restaurants and less than a mile to the train station. The only down side is the hotel's main clientele consists of large tour groups that are there for a day or two. The restaurant / breakfast and sitting areas are very large and accommodates everyone well. Overall, a good place to stay.

"Thank you Hotel Regina Elena"

5
27/09/2015

We have been to Italy several times but must give a great big thank you to the very professional staff at this hotel. We can't praise the service staff enough. We would like especially to commend your choice of the smiling face at the desk ( Valentina) can't recall the others who were equally as nice & helpful in every way. Know too the delightful view from our room & from the eating area which we enjoyed every morning. This hotel offers bicycles which you can ride to the town square or even to PORTOFINO, which we walked. Good exercise but we did take the bus home . We also used the rooftop pool & hot tub which helped after our long walks. We would definitely choose this hotel again!

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Mrs. Geri, You can't imagine how happy we were in reading your wonderful words! We just love being friendly and helpful with our guests and the smile is our spontaneous way to relate with them! The enthusiasm of your comments is a further incentive for us to continue as we are doing now! It's so nice to know that you will have a delightful memory of your stay and that you are going to choose our hotel again for a future holiday in this area. Thank you ever so much from the whole staff and kindest regards. Francesca

"Great location and the nicest staff ever!"

5
21/09/2015

The Regina Elena has a great location. A very pleasant 15 min walk to the town centre. Small rooms, but good shower room. Super friendly and helpful staff. Pleasant lobby and pool area on rooftop. An all round good experience.

pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
Dear Mrs. Noreen, It is so nice to read your lovely words! It was a great pleasure to have …. “super guests” as you and your husband! Your complete satisfaction is for us a further incentive to continue to offer all our guests the very best in quality and service. Looking forward to welcoming you again, kindest regards. Francesca