Best Western Hotel Rock Hill, Rock Hill

The sheets were dirty upon arrival. New sheets had cigarette burns on them. Woke up in the night to a roach skittering across the wall. The staff were rude and acted like every request was a chore. Only requests I made was new sheets as the one we had were stained, and a TV remote for the room. Nothing crazy. Oh and don't grab breakfast after using the fitness are because the staff will be sure to let you know by making off hand comments to one another about what you are wearing loud enough to one another so you can hear. Never will stay here again.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Do you know the name of the employee? Or can you tell us it was front desk employee or Break fast employee? So we can take further action. please send more detail at bestwesternrockhill@gmail.com We are completely NON SMOKING property so there should not be any cigarette burns and we regularly do treatment of bugs through ORKINS pest Control. we take this very seriously. we will sure look in to this matter. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

From the moment you step into this hotel you know you made the right choice where to stay. Front desk staff are extremely professional as well as extremely friendly. The facilities are spotlessly clean and kept in immaculate condition.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western , Rock HIll, SC. we appreciate your business. Hope to see you next time.

Front desk check in was swift and friendly, and the rate I paid for two nights was awesome . The king room itself was very clean and equipped with sofa bed, coffee table, coffee maker, fridge, and microwave. The floors and linen were very clean which is a huge deal breaker for me if it's not whenever I travel and stay in hotels. The breakfast was good and breakfast are and lobby was very clean, neat, well stocked, and fresh the entire time. OUR 2 NIGHT STAY WAS VERY SATISFYING!

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Hello . Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you soon next time. Thank you

Enjoyed the complimentary breakfast with the waffle maker, scrambled eggs and sausage along with the usual items. But most of all, the water pressure in the shower was great. Actually took two showers on an overnight stay.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Hello . Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you soon next time. Thank you

Very Clean and very comfortable Stay. Every staff was nice and smiled and greet.. When I walked up to the front desk at Best Western, young lady and manager was very cordial, courteous, and professional. She checked me in without a hitch and even took the time to strike up a friendly conversation, which made me feel very welcomed. Good breakfast was available. We will be back. Highly recommend.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Hello . Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you soon next time. Thank you

I booked a reservation at this hotel a few days before check in. Once I got to the hotel, I was told my reservation had not been confirmed and that they were completely sold out the first night. After insisting my reservation had been confirmed by an employee, they finally found it... it had been saved under a totally different name from what I had originally given them. I was mentally exhausted by this time so all I wanted to do was go to the room and relax. Once I pulled back the covers on the bed, I saw a big nasty stain on the sheets! I told an employee at the front desk and she gave me a set of "clean" sheets, which I had to put on the bed myself. I informed Paul, the manager about the whole ordeal. I even showed him photos of the bed linen. He told me the only thing he could do was to deduct $25 off my total bill! Unacceptable!!! Please beware of staying here. If something goes wrong, or if you have a bad experience, you will only get $25 taken off your bill!

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. After detail investigation I found out that after you made your initial reservation you provided reward card number for this reservation to get the points for the stay and that reward number was assigned to different name. That's the reason your reservation changed under reward member's name. Also, you did not have reservation number, so it took extra few minutes to solve this issue. Also, we checked with housekeepers who cleaned your room and through their paperwork we found out they washed and used fresh linen in your room. Its still Mistry how they can miss this spot which is easily visible. As per our cleaning rules and regulation we must use fresh washed linen and towels to all rooms every day and all our staff follows these rules very seriously. I apologies for inconvenience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thank you

This hotel is in a bad location. The hotel located beside it has a lot of drama and the police pretty much stay over there. The price is pretty high considering there isn't a pool. The breakfast is ok the eggs and sausage was not good and our coffee pot did not work in our room.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

The employees were courteous and knowledgeable. The breakfast had several options. The rooms were well cared for and everything functioned properly. We will stay there again as our travels bring us through the area several times a year.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Thank you for the feedback. We glad to hear you enjoyed your stay at Best Western , Rock Hill, SC. We appreciate your business.

The staff were good, room was clean. Great breakfast, they made sure the food was always replenished. Location was not great, we could hear people yelling and screaming outside. People in the area asking for money.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This hotel is doing great at maintaining a clean updated environment. Unfortunately it is located in a very sketchy area and the econolodge next door has some unsavory “activities” going on. The room itself seemed updated and in working order. Nothing special though.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you

I will not return to this Best Western due to its location. The parking is dim after hours and I was kept up two nights in a row with individuals arguing next door. I did not feel comfortable staying here.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you

Room was ok. It was clean and good breakfast selection however the location is questionable. Parking lot very dark and the side door from parking lot was broke so you didn't have to use a key to open it.

paul Solanki, General Manager at Best Western Rock Hill, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Thank you

We were very fortunate to have made reservations at Best Western. It was very close to our grandson's graduation venue! Breakfast was very surprising. They had an abundance of choices and never seemed to run out. It was excellent!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you soon . Thank you

-The room had a clear smoke smell even though it's a non smoking property. They would not give us a different room, we ended up having to go buy air freshener. -Our room was not serviced for new towel ls even though we left around 12:30pm -Had to request new towels (since our room wasn't cleaned). It took over 30 minutes, and they only gave us 3 washcloths and a floor mat -The fridge smelled really bad -Some of the outlets didn't work

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the Feedbcak.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your business. Thank you

Hotel is right off the interstate. Easy to get off and easy to get on. This hotel is the nicest of about 5-6 hotels all in the same area. Check in and check out was fast and easy. Rooms were clean and the bed was very comfortable.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business and hope to see you soon next time. Thank you.

The hotel was as good as many costing more. I would definitely return. The rooms were very clean and modern and the staff was very professional. The breakfast had a wide variety and was very good. Worth the time it took to find it.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business and hope to see you soon next time. Thank you.

I was heading north for the summer with my cat and we had no problems with our stay. I appreciated that we were not charged an excessive amount for my cat (the last hotel charged me $50 for a 15# cat who has his own litter box and sits and watches out the window the whole time there).

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business and hope to see you soon next time. Thank you.

This hotel is very well located and the service is excellent as well as thw quality of the rooms I will definitely return to this hotel Breakfast was excellent and the dining room kept very clean and secure

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business and hope to see you soon next time. Thank you.

Before I decided to book a room at this Best Western, I checked out the ratings and reviews of several other hotels near this one. They were mostly in the 3._ range or lower for various reasons including cockroaches, dirty bed sheets, rank musty room odor, etc. When I walked up to the front desk at Best Western, Dana was very cordial, courteous, and professional. She checked me in without a hitch and even took the time to strike up a friendly conversation, which made me feel very welcomed. When I walked to my room, I discovered that my room door was right next to the exit door (to the stairwell) on the second floor. I thought this might be a problem with noise of people coming in and out and the door slamming shut. I opened the door and let it close and it was very quiet, so I was relieved that that would not be a problem. When I walked into my room, it smelled fresh…there was no stale or musty odor. The room was brilliant and looked like it had recently been remodeled. Everything was up-to-date and sparkling clean! The heat and AC worked well, the bed was clean with crisp sheets and very comfortable, and the bathroom was very well put together. The maid service kept my room tidy each day and refreshed the towels, etc. My two night stay could not have been better!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business and hope to see you soon next time. Thank you.

Great hotel, friendly staff and breakfast included. Can't go wrong for the price. It was in a convenient location based on the wedding destination. We would recommend staying here and we will be back if we ever visit Rock Hill in the future!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your Business. Hope to see you next time. Thank you

After staying at BW Manning SC in February, I chose BW Rock Hill SC on my way back north. Both stays were exceptionally pleasant. The reservation process is seamless and cancellation policy fair. The prices are reasonable and the rooms are clean. I would recommend staying here.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the Feedback. We glad to hear you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your Business. Hope to see you next time. Thank you

Clean rooms, very friendly staff. We would definitely return. The Internet was a little slow when the hotel was full but it was functioning. Only had ice on the first floor, which was a little inconvenient

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business.

Our room was spacious and comfortable for two. There is very little road noise and there was a peaceful atmosphere to the area. There was a convoluted stairway system that was a little maze like but the wrap around balconies were very wide.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business.

This hotel is grand the staff is grand the breakfast is grand so pleasant as being a Rewards member I can't complain free nights just a whole good vibe when you walk in love the nice cold refreshing lemon water

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear that you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you next time. Thank you

Awesome property. Very helpful staff. Clean and modern rooms. Very quiet. Great Breakfast. Easy off Interstate. Close to Charlotte. We have stayed at this property multiple times and it has never disappointed us. Staff is friendly and helpful.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear that you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you next time. Thank you

I stayed here September 29 , 2021 and also my son and his wife had another room . The room was clean and the hotel was also clean and nicely decorated . The staff was very nice and I would definitely recommend this hotel if staying in the area . We looked at a couple other places and they were down right scary . The area is not very good with people walking down the street selling drugs or hookers , but it is kind of hard to get away from that now days . We only stayed here one night since we were traveling . Didn't see anyone hanging out in the parking lot like some places and no one messed with our car . The bed was comfortable and the room was very clean . It was almost like this hotel was in the wrong area , should be in a nicer part of town . The price was very reasonable and they had a breakfast in the morning , but we didn't make it down in time to get it that morning except for some coffee and a yogurt .

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the Feedback. We glad to hear that you enjoyed your stay at Best Western, Rock Hill, SC. We appreciate your business. Hope to see you next time. Thank you

First, I made reservation about 3 weeks in advance. I am handicapped, therefore I requested a GROUND FL. Room. Upon arrival. I was advised there was not a ground floor avail. After stating she did not have a room on the ground fl. She mysteriously came up with a room. We check in and proceed to go to the room. Upon entering, I hear a scream come in the room,as the clerk checked us into a previously rented room. The guest in the room appeared from the bathroom HALF NAKED. HE and I were furious. I apologized, and went back to the front desk. The clerk said, wow, let me give you another room. She proceed to give we room 117, next to room 115 which was the room we were previously assigned. I immediately objected stating. " I JUST SAW GUEST EXIT THIS ROOM TO GO TO DINNER! VERY UPSET, I DEMANDED A REFUND AND LEFT TO FIND A ROOM ELSE WHERE. I DID NOT TRUST THIS INCOMPETENT DESK CLERK!! This is one of the worst experiences I ever had at a hotel! This HOTEL IS NOT, NOT SAFE. THIS CLERK SHOULD BE TERMINATED IMMEDIATELY!! I would be afraid to stay there with employees like this one!! Rating ZERO (0)! WE we fortunate to locate a hotel room near to this one in Rock Hill, SC. Off Internet I-77.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I would like to know more about this issue. Would you please email us your full name and phone number to bestwesternrockhill@gmail.com so we can investigate more about this. Currently I am not able find your information in our system. Thank you

This hotel is right off rte 77 and worked well with our travels to the south. The hotel room was clean and the bathroom appeared to be new. Best Western's beds and pillows are extremely comfortable and this keeps me coming back! The only downside with the location is that we arrived around 8pm on a Sunday and the only places to eat are fast-food establishments. If you want something more substantial, plan on stopping for dinner before this exit.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business.

I would say the hotel room was fair overall. I was not happy to find a used pair of boxers in the top shelf of the wardrobe. It was also very odd that the only toiletries provided in the bathroom was soap and a less than 1 ounce container of shampoo. There was no conditioner. 0.7 ounces of shampoo won't last a family of three one night. Staff was pleasant and nice, and breakfast was decent. Beds were Comfortable. Nice to have microwave and fridge is room. I feel like I got what I paid for. Would choose another hotel next time though.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We appreciate your Business.

Stopped for the night on our way south. Couldn't get through to check in online. Checked in at 10pm in person. It was quick and easy. Clean room, bathroom and a good price. Rock Hill is a good stopping place and will probably return.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. We Glad to hear you enjoyed your stay. . We hope you will come back and see us again soon. We appreciate your business. Thank you

The front desk staff were pleasant and very helpful. I have no complaints. They exceeded my expectations in searching for the missing luggage carts upon my arrival and, on one occasion, providing a grab and go breakfast after the breakfast hour had passed

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business.

Hotel & staff were perfect. One of the best experiences we have had - until our truck was broken into in the parking lot on the last night of our stay. Kinda ruins everything at the time. The staff and local police were friendly and apologetic, but it did not make us feel much better about what had happened. Wish we had known that smash & enter break ins were a problem in this area, as police confirmed. A great hotel with a terrific staff, but maybe not a great location. What else can I say?

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business.

I arrived at night. The lighting in the parking lot was not bright for walking and I didn't feel safe leaving my vehicle in that area. Luckily, I have a disability parking sign, so I parked at the front of the hotel. The night clerk was ready to go home, and you could tell. The sheets on the bed had stain and holes. I canceled my second night reservations and went to another hotel.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We appreciate your business. Thank you

We got in a little late due to our long drive from Florida. We were picking up a rescue dog from Pittsburgh. She was meeting us halfway from there in South Carolina. I can't say enough about the staff. Clerk was so nice while checking in and in the morning, they were just as excited as we were to greet our new puppy. They were fun and professional. But I love their great attitudes towards their guests especially us. Thanks BW for never letting us down on your amazing Customer Service.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. We Glad to hear you enjoyed your stay. . We hope you will come back and see us again soon. We appreciate your business. Thank you

The experience was great from the start. Booking was easy. The lobby and our room was very clean. The breakfast options were nice. The hotel staff was super friendly. Everyone was impressed with our stay.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. We Glad to hear you enjoyed your stay. . We hope you will come back and see us again soon. We appreciate your business. Thank you

This is a really nice BW property. It should qualify for a BWPlus, but I was told it needed to have a pool and conference center to be one. Nonetheless, it was the nicest hotel in the area. It is also one of the best BW's I ever stayed at, because it is so well maintained. Plenty of parking. The area itself doesn't appear to be so nice, lots of repair shops and not a lot of restaurants. The other hotels in the area appear to be pretty dumpy. But this place is a gem. The hotel and room was clean and comfortable. It had the best shower, I mean it had great flow and we had plenty of hot water. Employees were extremely nice and helpful. Breakfast was somewhat limited, but they tried very hard to keep the customers happy. They had waffles, Jimmy Dean's and cereal. The coffee was good too. I would definitely stay here again and would recommend it to you. Very affordable rates.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business. Thank you

It is easy access off 71. The staff was friendly and very helpful with our questions. The room was quiet for being so close to the Interstate and clean. The room price was great. Good breakfast options. Restaurants close by. Would definitely return.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business. Thank you

Good Rates, Excellent Staff, Clean Rooms, Pet Friendly, good Location, great parking, excellent store/shopping availability, great beds and pillows, remodeled rooms, this is my go to stay while on a trip to visit my daughter in West Virginia

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We are glad to hear you enjoyed your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. Thank you again for taking the time to complete the survey. We appreciate your business.

Service from employees was good. Cleanliness of the rooms need work but overall was a good stay. Checking in was smooth and quick. I was thanked for being a rewards member and given a choice between bonus points and a snack.all went great!!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

The photos look great but when we pulled up we were very surprised. The location is SKETCHY. There were people linger and hanging out everywhere. I felt very unsafe but hesitantly checked in. After getting our luggage out of the car I noticed a strong smell is marijuana at the front of the hotel. When we got to our floor the smell was incredible strong so we asked to cancel our reservation. The hotel was NOT willing to budge and refund my money at all since we had already “checked in”. Since I went through a third party I decided to try the refund process through them. The hotel still had to sign off on the refund. The front desk girl was rude on the phone and very confrontational. She refused to put me in touch with her manager and was incredibly unhelpful. This was the worst hotel experience to date. If you're like me and vacationing down south…keep on traveling and get to a SAFER area! Trust me, you won't want to stay here.

Stopped at the Best Western for the night en route to West Virginia. Comfortable beds, friendly and accommodating front desk. In a more industrial part of Rock Hill but felt safe and slept well. Lots of “take and go” breakfast options in the morning. Close to everything. Rock Hill is lovely and definitely worth exploring.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your business. Thank you

Not very good customer service, employees are rude. The pullout bed smelled like urine. Beds were average, not bad but not great. Overall you get what you pay for I guess. Should have stayed at another hotel. When I was checking out, had to go outside and get employee away from friend she was talking to in the parking lot. Employee who checked me in was using her phone, had to listen to it while I was being checked into the hotel.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. We appreciate your business. Thank you

I must point out your Front Desk Associate Ms. Monique; She offered me excellent customer service right from the start, with my phone call to the property before my check-in. Ms. Monique was courteous, professional and made me feel like an Elite Guest at your Rock Hill, SC property. My check-in was quick and she even offered me cold water and a snack upon my arrival. I will definitely return and spread the word; Thank you oh so very much Ms. Monique. Your welcoming Front Desk nature definitely made my stay feel like home away from home. Sincerely, J.T.V.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. Yes Ms. Monique is one of our very good employee. We hope you will come back and see us again soon. We appreciate your business. Thank you

The room was clean and nice. The young man at the front desk (Corey) was very pleasant and very helpful. Our alarm clock didn't work. He got another one for us and made sure it was working correctly. The price was very reasonable and there are plenty of restaurant options nearby.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you so much for the wonderful review. Yes Corey is one of our very good employee. We appreciate your business. We hope to see you soon next time. Thank you

This motel was exceptionally clean. The breakfast was not like the old Best Western but they had cereal, yogurt, juice and coffee. There was no reason so leave hungry. The staff was welcoming and helpful when we had a question. As always, you can count on a comfortable bed at the Best Western.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Barbara Thank you for the feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Yes Barbara is one of our good employee. We appreciate your business. Thank you

Nicely decorated, very clean and nice staff. I'm very picky and I highly recommending this place. The breakfast was Covid free friendly. The front desk was very nice and helpful. There's food near by and a nice community

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the feedback. We appreciate your business. Hope to see you soon Next time. Thank you

The hotel clerk Zuseth Guerra was very friendly and professional. Pleasant attitude and real cool. I definitely will visit again since I live in a large city coming from Atlanta, Georgia. This was my second time visiting Rock Hill in three years.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for the feedback.And we are glad to hear you enjoyed your stay . Yes Zuseth is one of our best employee. We appreciate your business. Hope to see you soon Next time. Thank you

The breakfast was very good and safely offered. Small things made me more comfortable, like 2 garbage pails and a channel guide for the TV. Handicap bathroom wonderful and great lighting and clean heating unit. A great stay!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Thank you for the feedback. We appreciate your business. Hope to see you soon Next time. Thank you

The location was great, the price was awesome and the staff was phenomenal. The manager Paul met helped us in serious emergency! I can't say enough! This experience was mind blowing and life changing!

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Thank you for feedback. Your business is very important to us and we value your feedback. I am glad you enjoyed your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. We appreciate your business. Thank you - Paul ( GM)

We stopped here while traveling to Hilton Head.Very clean , taking precautions of COVID. Very welcoming and most heartfelt customer service. Great management. Manger helped us out to print some documents. Great rooms and very comfortable beds. Overall great value. Will definitely stay again.

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Jessica Thank you for feedback. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. We appreciate your business. Thank you - Paul ( GM)

Room that was reserved with reservations did not match or come close to the room that was provided. Requested handicap available room due to mobility issues. Was told that the rooms all had walk-in tubs and grab handles throughout. Reserved room with king size bed, room not met.ok provided

Paul S, General Manager at Best Western Rock Hill, responded to this review
Hello Sorry for the inconvenience. Yes we have Handicap Wheelchair accessible available. In that room we provide Bathtub seat , Rails in bathroom , Raised toilet with grab bars , Safety bar in shower and Walk-in shower . Could you please email us your detail information like your name and your check in and check out date or confirmation number to bestwesternrockhill@gmail.com So I can investigate more. Give us another chance and we will make your stay better next time. We're Looking Forward To Having You Again As Our Guest. Thank you

It was a pleasant stay. Best place to stay in town. We went there with family. We booked 2 rooms. Nice and comfortable beds. Rooms are nicely done. Their Staff was very helpful. We will definitely come back.

Raj Vaid, General Manager at Best Western Rock Hill, responded to this review
Hello Kethy Thank you for the wonderful review. We appreciate your business. Hope to see you again. Thank you - Paul ( GM)

I had stayed here in the past so I thought it would be good, I was WRONG! After I checked in I noticed $160 worth of charges were added in to my room, another $ 60 the next morning, , by the manager, all if these charges were fraud. When I asked for explanation I was given none, simply fraud, had to call my bank to reverse charges

With Covid thoughts in mind, my wife and I stopped for a night at this hotel. It was our second stay at this hotel. Check-in was easy. We brought our small dog, which we paid extra for, and the hotel was great. No problem. I did miss the nice breakfast selection, but because of the virus, we understood. I will stay here again.

I was disgusted with the way I was treated at check in. I walked up and said I was a platinum member and could I check in early. It was about 1215 pm when we got there and the guy told me to go over and sit down till two oclock. Then they would be ready. The way he said it angered me and I will not be staying there again with the attitude I was greeted with. He was very rude and I came in being very kind and was not accepted in a kind manner. i've been with best western for about 6 years and have never been treated with such abusiveness anywhere but here. I will not be staying there ever again if I've got to drive out of my way to do it. I've been pleased with BW for a long time and have stayed at BW for every stain in avery state along the east coast.

The HVAC worked but it did not allow an option for constant fan. That function is great for white noise while sleeping. If you just have the unit set for AC the system will go off & on at various times which is not ideal for sleeping. When I asked the staff to school me on the system in case it was operator error I was told she knew nothing about the system at all but would be happy to come over & try to fix it. No bananas at breakfast either.

As always Best Western didn't disappoint. It difficult traveling during this time and they made me feel comfortable about being away from. Everything was clean and fresh. The staff I encountered were friendly. The lobby was clean and inviting. Overall it was a good stay!

I felt very safe there! Of course I wiped everything again when I came in however I know they did also! you can smell clorox. These are hard times and I even met the Mgr. and Rosa. They were very kind and pleasant to speak with at check in and check out!

Very welcoming and kind hearted. One of the most heartfelt customer service I've received in a while. Very well spoken and straight to the subject. Everything was done smoothly in the matter of minutes.

Wanda at the front desk was amazing - welcoming, efficient, and made sure that she had breakfast available for our early departure, even though she was short-staffed. Rooms were clean, quiet, and comfortable. Our new stop up/down I-77 to Florida. Highly recommended!

A nice clean place to stay! Personel at the front desk were proficient in their job and friendly! Our room was a pleasant surprise and satisfied our needs!This was a difficult time for the hotel industry during the coronovirus and they handled the situation well ! Try this hotel.It won't disapoint you!

Our room was so very nice with a couch/hide-a-bed. Our king size bed was soooooo comfortable we slept great. The breakfast was limited because of the virus but was excellent for what they had. We would stay here again if we are in this area.

No soap, shampoo, or coffee in room. Had to walk back down to lobby to get these basic amenities plus creamer. No extra toilet tissue roll in bathroom, had to ration the small partial roll used by a previous guest. As I was checking out, the desk clerk refused to let me have one squirt of hand sanitizer despite my handling common items in the lobby. When I checked in the previous night, the night clerk had a huge bottle of hand sanitizer and gladly shared a squirt after I had to handle writing instruments and other possibly contaminated items. Next time? No thanks

Up to date clean hotel. Great location. Affordable price. Good complete hot breakfast. Plenty of dining choices nearby. Friendly and helpful staff, especially Jennifer!!! Hope to stay here again soon.

Jennifer at the front desk was very nice and welcoming. She made my stay fantastic. The room I had was amazing everything was very clean. In addition to that I like my room very much. And would definitely come back again.

We decided to take a break on our long drive from Miami to Toronto but ran into logistical issues getting a hotel. Jennifer was delightful and very helpful. The hotel was a full star above the budget hotels of the area! Above and beyond expectation.

This Best Western is in very convenient location to the interstate, yet was quiet, for a good night's sleep. The room was very clean, as were the common areas of the hotel. Staff was very helpful, Breakfast is a real convenience, not having to waste time in the morning finding a place to eat.

This property was inviting and ready for guests. It's modern decor was bright and comforting. The front desk staff was warm and friendly, personable. Location. Location. Location. Yes, the location was everything; near restaurants, shopping areas, pharmacies, venues, etc and the property was easily accessible from I-77. Close to Charlotte without the hustle and bustle.

I have stayed at this hotel several times in the past few weeks and it has been a great experience. And that is mainly due to the level of customer service I received from Rosa at the front desk. She always goes above and beyond and makes my check-in and booking a smooth process. Wish they had more employees like her in this industry.

We stopped here in February 202o while travelling to Hilton Head. One of the cleanest hotels we've stayed in. Very quiet even though it's conveniently just off the I-77. Staff was extremely helpful and friendly. The hot breakfast is as good as a Hampton Inn. Overall great value. Will definately stay again

BW is always my first choice when traveling for business or with family. They are clean, friendly and well run hotels wherever I go. They offer a great value and plenty of amenities for an overnight stay, or multiple days while on the road.

The staff was not the most friendly but got the job done. Room was spacious and clean. The hotel was quiet with a comfortable bed. Location was right off the interstate so very easy to access. Would stay again if in the area.

We highly rate the shower. It was very roomy and the water was very powerful. The bed was extremely comfortable. We have found that in all Best Western Hotels. Although we were on the first floor, we found it very quiet.

This was a very nice place. The staff was courteous and attentive. The hotel was very clean inside and out. My room was great and lacking for nothing. It was nice and quiet and everything worked. I really enjoyed it.

Very clean hotel. Nice location. Room was spacious and very clean. The bed was very compfortable which afforded a great night's sleep. Hotel staff is friendly. Breakfast was very good with a great of variety...

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am delighted to see that you appreciated our Best Western Rock Hill's cleanliness and spacious rooms. Our comfortable beds were to your liking and afforded a great night's sleep is appreciated and I am pleased that you enjoyed our hot breakfast too. Your business is very important to us and we value your feedback. By telling us what you liked or didn't about your stay. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

My wife and I stayed at this BW, with our pug, Roxy, in January. It was very clean and looked brand new. Everything went perfectly! I am thinking of changing my route back home just to stay at this hotel another night. If there was any drawback, It may be the road noise from the freeway at the rear of the building. Ask to stay towards the front and you will have a perfect stay!

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am thrilled that you think that our Best Western Rock Hill is "ONE OF THE CLEANEST, NICEST BEST WESTERNS ACROSS THE USA". That is some praise indeed and it is truly appreciated. My team and I will be honored to serve you on your return trip. Your business is very important to us and we value your feedback. By telling us what you liked or didn't about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon when your experience will be totally positive. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

This hotel is one of the bests!!! GREAT ATMOSPHERE, GREAT ROOMS, GREAT CUSTOMER SERVICE, GREAT EVERYTHING!! Rooms was clean & lobby was absolutely amazing. I will be staying here from now on when I come back to Rock Hill SC... thanks for the wonderful hospitality!!!

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
It pleases us no end to hear that you loved our Best Western Rock Hill and our hospitality as much as you did during your stay with us. We love your enthusiasm regarding our hotel and we absolutely loved serving you as one of our valued guests. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

We could not believe the price we paid for our stay, and then were blown away by how nice this hotel was! Friendly service and convenient amenities. We will definitely plan to stay here again on our next trip to visit family!

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
It pleases me that you consider our Best Western Rock Hill as an "Exceptional hotel". It was truly our pleasure to have accommodated you at our hotel. I am delighted that you appreciated our convenient amenities, our hospitality and that you definitely plan to stay with us again when you next visit your family in this area. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

My husband and I stayed at this hotel for 1 night. We were pleasantly surprised. You can tell it was recently updated/remodeled. Property was kept nice, pet-friendly room was super clean (we had 1 dog which they accommodated for an additional $20 fee), water pressure in the shower was A++, and the hot water kicked on immediately. Staff was SUPER nice as well. Would definitely recommend for anyone looking to stay the night at an affordable rate. Great experience at this location.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
It was our pleasure to have accommodated you at our Best Western Rock Hill during your short stay in Rock Hill. I am delighted that our updates were to your liking. I am also glad that our clean, pet-friendly room was to your liking and that you appreciated our amenities and our hospitality. It has been our pleasure to have served you. Your business is very important to us and we value your feedback. By telling us what you liked or didn't about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon when your experience will be totally positive. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

Room wasn't as clean as we would have liked upon arrival and unfortunately never got cleaned by housekeeping in the 3 days we were visiting. The elevator was in and out of service during our stay and we even got stuck in the elevator at one point. Staff wasn't very apologetic or caring about the fact we got stuck in the elevator, simply replying it should be working.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for posting a review for our Best Western Rock Hill. Please accept my apologies for the room's cleanliness not to your standards. As to your room not being cleaned during your stay with us, I checked our housekeeping records and noticed that you had a "Do Not Disturb" notice for all three nights of your stay. Under those circumstances, our housekeeping staff will not enter a guest's room. Unfortunately mechanical items, despite regular maintenance and upkeep can and will malfunction at the most inopportune moment, which is what happened to our elevator. The maintenance technician was summoned to rectify the issue. Your business is very important to us and we value your feedback. By telling us what you liked or didn't about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon when your experience will be totally positive. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

We trust Best Western to have clean rooms, friendly staff, good amenities and we like having breakfast available. We always look for a Best Western when we travel because of the positive experiences we have had.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
We at our Best Western are thrilled and delighted to learn that you consider our hotel "A Trusted Place to Stay". It pleases me to learn that your interaction with our friendly staff and the amenities we offer were to your liking. I hope that our hot breakfast gave you a good start to your day. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

Whether it is great fresh food, producw, slushies, fountain drinks or coffee. You will always be treated quickly and kindly here. Cashiers dual checkout screens allow for speedy service and a welcoming smile and greeting is unheard of these days.never heard an employee complain about the job or pay. However this is a tricky location for me to get out of with no left turns from The business.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for your review. However, I do believe that you have confused our business with a slushie and fountain drinks serving establishment. If in the near future you are in the Rock Hill, SC area then we would dearly love to accommodate you at our Best Western Hotel. You will love our hotel's friendly staff and our amenities just as much. So, when in the area do please look us up and it's a promise that we will greet you with a warm smile. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

Friendly and helpful staff. The rooms are clean, comfortable and nicely decorated. Several special requests were readily accommodated and we were made to feel at home. The rooms were very quiet and the grounds beautifully landscaped. Highly recommended!

People were very nice. The hotel was very clean clean sheets every day, they even had a nice clean smell. Bathrooms were also clean. They had a breakfast wasn't bad. One compliant their orange juice was bad, they should of changed it right away after more then one complaint but didnt. Otherwise was very good. Places to eat were close.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for reviewing our Best Western Rock Hill hotel for your stay with us. I am delighted that you appreciated our hospitality and our clean hotel with fresh smelling linen. Sincere apologies for "bad" orange juice at breakfast. No sooner after your concern, the container int juice dispenser was replaced and a complained was lodged with our suppliers. It please me that the rest of the breakfast was to your liking. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

Our room on the 3rd floor was quiet, as was the whole floor. Beds were comfortable, shower was great, breakfast was good. All kinds of food around within miles. We will stay again for another family visit !

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for posting a review for our Best Western Rock Hill. I am glad that you found our hotel quiet and peaceful. It is even more pleasing that you found our beds comfortable and our showers invigorating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

We chose this hotel to stay in on our way back from Alabama to Virginia. Everyone was so nice, the hotel was very clean and the breakfast was yummy! When they learned that I had just lost my daughter, the front desk staff shared their stories with me and loved on me before we left for home. Can't say enough about what a nice experience this was for us.

This has to be the best experience we have ever had in staying at a Best Western hotel & we have stayed exclusively at Best Westerns for many years. Absolutely everything about this hotel stay was as good as it gets.

2 days into my stay I woke up with multiple bites on both ankles. Didn't know where they came from until after 11 that night while lying in the bed and suddenly several fleas are jumping on me and the bed. Killed two and then called the front desk. Wound up having to pack everything up in 10 minutes and move to another floor at 11:30 at night in my PJ's. Manager apologized the next day and seems to think that's sufficient. Should have been given a discount or free night for not only the inconvenience, but the fact that I suffered from the itching of the 17 bites for the next 2 weeks. Best Western corporate gave me rewards points, but that doesn't quite cut it. If you stay here, check the sheets for fleas before getting into bed.

Recently stayed 2 nights at this location while work was being done on my apartment. I didn't want to spend a lot but wanted to stay somewhere nice. Best Western did not disappoint. The reviews I read were on point. You can tell its been recently remodeled, the decor is modern and very nice. The room was remotely clean and spacious. The bed is super comfortable. The amenities are what you'd expect a nice flat screen tv, desk/chair, along with an arm chair and ottoman. There is a free breakfast that offers cereal, bagels, and the option to make your own waffles. Staff was extremely helpful and efficient. It was a great value and I would definitely stay here again.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for posting a review for our Best Western Rock Hill. I am pleased that our modern decor was to your taste and you found our rooms clean, spacious and comfortable. It is pleasing that the equipment/furnishings in our rooms hit the right note with you. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400.

We stayed here on a Saturday night for an impromptu family reunion hosted by our oldest daughter and her husband in Rock Hill. Our daughter was initially skeptical of our choice because of its location, but the price simply couldn't be beat and we took our chances. We're so glad we did. (And please note that the location isn't that bad. The area is obviously being cleaned up and made safe, it's moments away from Exit 82B on I-77, and there's a McDonald's within easy walking distance, as well as other restaurants a little farther away.) This property has clearly been recently remodeled. It's scrupulously clean with no lingering smell of cigarettes. We were warmly greeted at the front desk and sent to our room. Everything is beautifully decorated with modern decor, our room was spacious with a fridge, microwave, leather sofa and ample desk space, supremely comfortable bedding, luxurious bathroom with all the accoutrements, and the AC kept up with the heat without rattling all night. Free WiFi, lots of outlets and USB ports for electronics, ample free parking, AMAZING free breakfast in the common area (waffles, scrambled eggs, hard-boiled eggs, fruit, cereal, good bagels, sweet rolls), and our room was utterly soundproof. We know this because we had silence in our room but the minute we went into the hallway we heard our neighbor blasting rap music at full-tilt-boogy - as soon as we stepped back into our room and closed the door, silence reigned again. We highly recommend this Best Western and look forward to staying here in the future.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
It was our good fortune that you decided to stay with us at Best Western Rock Hill despite reservations from your daughter. I am delighted that my staff and our property/location did not disappoint you. It pleases me that you found our complimentary wi-fi and hot breakfast to your liking and you appreciated the room furnishings and its equipment. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand, Best Western.

Best hotel for the price!!! You get what you pay for and this hotel was more than others but so much more worth the price . Updated room, very clean amenities and bedding was comfortable and updated . Breakfast was more than what most hotels offer as well as coffee available all day . Staff is very friendly especially Ashley at the front desk.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am absolutely delighted that you consider our Best Western Rock Hill to be "worth the price". I am glad that our clean amenities, comfortable bedding and breakfast was to your liking. Thank you for appreciating our friendly staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

We needed a last minute hotel and found this one. What a great hotel. The check in was easy and the clerk was super friendly, the room was very clean and updated. Bed was very comfortable. The staff was great. We requested extra coffee and they were very happy to oblige! I would highly recommend staying here...

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am pleased that you found our Best Western Rock Hill a "wonderful place to stay". Thank you for appreciating our friendly staff, our clean rooms with comfortable bedding. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 803-980 0400. Thank you again for taking the time to write a review. We appreciate your loyalty to our brand, Best Western.

I'm giving you a 10 out of 10, for the exceptional service you've shown! All of your staff is nothing short of amazing. All questions and needs answered/meet! Thank you for taking care of us in a time of need! I will definitely be staying here again and referring y'all to others! ♥️♥️♥️♥️

Stayed at Best Western in Rock Hill for a visit at Winthrop University. Very nice and clean. Plenty of towels and necessities in the room. Very quick easy route to the university. Breakfast was very good and eating area was very clean. Definitely recommend if in the Rock Hill area.

Stayed here while our new home before closing on our new home. The accommodations were very good. Clean, bed very comfortable, lots of pillows, AC worked perfectly and staff was courteous and very helpful. Very highly recommended for it's value and quality!

My family and I stayed here during vacation. My husband and I used the gym one of the days. The surrounding area is nice with a lot of food options. Overall the hotel was clean and the staff was friendly! I would go here again

Always good luck at a Best Western. Always located at various locations close to where I'm visiting. Had a bath mat for the tub. I slipped and fell in a hotel bathtub 2 years ago and broke my tailbone so a safe shower and tub are important to me.

The hotel was rebranded as a Best Western over a year ago. It was very attractive from the exterior, no issues. The lobby and hallways are clean and modern, it looks like it had just been renovated, not over a year ago! The staff was polite and personable. The hallways were bright and modern, very clean. The room was also very modern and clean, furniture and decor was still very new looking, they really take good care of everything. I noticed a small stain on the foot stool but all other furnishings and bedding was clean and well taken care of. The bathroom was a good size and clean as well. There were plenty of outlets too! The surrounding motels are old and sketchy but there is plenty of lighting in the parking lot. I would definitely stay here again!

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
It gives me great pleasure to note that the rebranding and the renovations we carried out at our Best Western Rock Hill has hit a positive note with you. Our valued guests are always our critics and their opinions are always our drivers. Apologies for the small stain you encountered on one of our footstools which we definitely will remedy. Your business is very important to us and we would love to see back again at our hotel in the very near future.

nice hotel and clean. Out of all the hotels on Riverview Road, this by far the best. Took at girls softball team to Rock Hill for the NSA World Series and was happy with the rate and hotel. Location was close to Cherry Park

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for your kind words and posting a review for our Best Western Rock Hill. We appreciate your rating us highly amongst all hotels on Riverview Road and we were honored to have accommodated your all-girls softball team that was in Rock Hill, South Carolina for the NSA World Series. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

This hotel is located in my opinion a not so good part of town. It doesn't really add up because it's not the only hotel on this street. It just seemed sketchy to me. It's a remodeled hotel. Not sure what it used to be. The rooms were perfectly fine just a terrible location. Price was fair as well.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you for your review. I appreciate that you liked our rooms and that you thought we were price competitive. As far as the location of our Best Western Rock Hill is concerned, we are fairly centrally and conveniently located for restaurants and various places of interest. As far as the area being "sketchy", the opinion is really subjective. We truly appreciate your business and would love to see you back at our hotel

After having a family fun day carowinds, was looking for a room for that night, and the way the lobby and everything was so clean and neat, and this was after 8:00pm. Everything worked out great and the breakfast was a real pleasure. I also like that the rooms were in the inside of the building. This hotel has been added to my family's stay over list. And the staff was very polite..

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am delighted that you found our Best Western Rock Hill's lobby, rooms and common areas neat and clean and our rooms afforded comfort following a family fun day at Carowinds. I am glad that our hot breakfast struck a positive note with you and you found it to be a real pleasure. It pleases me to see that you consider our hotel a go-to-hotel when in Rock Hill, South Carolina. Your business is very important to us and we would love to see you soon.

Stayed here on our trip to Florida, howl and room were very clean. Was traveling with in-laws and Wanda at the front desk was able to get us 2 rooms at very good pricing, she was very pleasant and made us feel at home. Would definitely recommend this hotel.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
Thank you very much for your review of our Best Western Rock Hill. I am glad that my staff wsa able to make yours and your in-laws trip stop to Florida a pleasant and comfortable one. Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

My Aunt and I were on our way to Florida because she was moving back. We decided to leave on Friday night instead of Saturday morning and stop at Rock Hill to spend the night so we would not have as far to drive on Saturday Morning and we are glad we did. This is a renovated Super 8 motel that just re branded to Best Western and Since I am a Diamond Member I always try to stay at Best Western when possible. I looked at the Best western web site and saw this hotel and booked it for the night. It was a large room, very clean, and comfortable. The staff was very friendly and the breakfast was great. If I am in the area again I will stay here.

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am glad that you decided to stay at our Best Western Rock Hill en route to Florida with you Aunt. It pleases me that you appreciated our friendly staff, large rooms, and a clean, comfortable hotel. It makes me feel happy that you were able to sample our hot buffet breakfast. Thank you for being a loyal Best Western Rewards Member. Your business is very important to us and we would love to see you back in the near future.

We were on vacation visiting family in holiday Florida .We traveled , stop in south Carolina to visit more family. We checked reviews, we were very pleased. I would like to thank Rosa, Wanda for making are stay a enjoyable one.I would like both of them to be recognized for their professionalism upon are check in, throughout are stay.I would highly recommend this hotel. Price was great, affordable, rooms were very clean. Thank you from Todd,Marcella Neuman from waterbury ct.

The rooms newly remodeled and the décor updated to reflect a more home like atmosphere. Breakfast was good and hot and adequate to please most. I was surprised the bathroom trash receptacle hadn't been emptied and an open bar of soap was on bathroom sink counter.

A completely remodeled motel, this one was like new. Everything is totally clean and extremely well cared for. Good security measures in place all around, especially in the back, and very friendly personnel. Great price too--well worth the money!

BestWestRajV, General Manager at Best Western Rock Hill, responded to this review
I am extremely pleased for your appreciation of our hotel, its modifications, cleanliness and our friendly staff. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me Raj Vaid at 803-980 0400.

Very clean, modern furniture, check in and out was fast. Only one complaint- overheard staff talking about the rude customer they had earlier. Elevator was being serviced so we had to use stairs - husband has bad knee.

We stayed one night on our way home from Florida. Right of Highway. It appears this hotel was recently updated. Love the lighting in room and bathroom. Very clean comfy bed and pillow. We had a suite on 2nd floor very spacious. Will definetely return there on our next trip. Staff very pleasant.Keep up the good work

We arrived late in the evening and our check in was very quick and we were offered a first floor room If we wanted which we were very pleased with .the staff were very helpful and polite . The room was very clean and bright which was refreshing since most hotel rooms are dark and somewhat dismal . They were very updated and lots of parking !

The hotel has recently been updated. The rooms have plenty of room for a rollaway if needed. There is a couch in the king rooms. The beds were extremely comfortable and so were the pillows. The tub in room 217 does not drain very well.

We stayed one night here and would do so again. This hotel appears to be recently updated. The room amenities were very good. We especially liked the lighting in the bedroom and bathroom areas. Raj was at the desk when we checked in and he was very pleasant and helpful. He made a nice dinner recommendation for the Legal Remedy Brewing Company and my wife and I really enjoyed it there. If you like locally brewed craft beer along with some unusual food choices this place is worth trying. Only about a 10 minute drive and we would have ended up at one of the local chain restaurants if not for Raj's suggestion. These are the small things that make a difference when you are on the road. Stay here. You won't be disappointed.

The bed was comfortable and the room appeared clean. No complaints about that The paper thin walls though... We were awakened to the sounds of passion multiple times. Multiple... multiple. Oh yes! Oh yes! Oh my God! Even a few "Thank you!"s. I've never been thanked during the act but this guy was a master of his craft. I heard them leave the room and I think he had to carry her. The breakfast was a little crowded and scarce of food, but maybe the couple next to our room needed an energy refill after their night of acrobatic experimentation. 3 stars to the hotel. 7 stars and an OMG to the mystery couple.

This properly was recently renovated and bring such a nice contemporary feel right when you step in. On this street, this is definitely where you will get your “bang for your buck”. Front desk / housekeeping is friendly as well :) Rooms are clean and very much comfortable!

I am A platinum Bestwestern rewards member for a reason, their customer supervise is phenomenal, the prices of the room rates are always reasonable and I always Know what to expect when I stay In their facilities.

We traveled into town with a high school performance group. It was the best hotel stay we have had! The staff were helpful on the phone prior to our arrival and friendly and understanding while there. Very clean rooms with everything we needed provided without asking. Great price for a newly remodeled hotel. Will be coming back next year for sure....

This hotel is in a location right off of interstate 77 ,Breakfast was the normal yogurt,breads,cereal along with eggs and sausage,no decaf coffee at the breakfast area,Room was decently priced under $100.00 with AARP discount.

Our room was recently renovated with a modern décor. It had 2 queen size beds, the one we used was reasonably firm. Small dogs, under 80 pounds, are allowed for a small fee. The breakfast was good, with hot & cold options. The choices were pretty much the same each morning.

For a budget hotel, this Best Western was the best in the area. However the area wasn't very appealing. There were 5 other hotels on that road and this was the nicest. The room was clean and nicely made up. However, there were details that weren't well done like spots of wall paint on the ceiling and the sealant around the tub was poorly done. The fridge didn't have a freezer compartment in it but the whole thing was so cold that our items were icing up. We couldn't find a way to turn it down. The checkin staff were pleasant. The room was comfortable. Parking was convenient. The hotel was convenient to the highway. The breakfast was good. Nothing special but useful. The bathroom was awkward. The door is so big it's difficult to get in and shut the door behind you. The toilet paper is also behind you when sitting down

Good place. Clean, well lit and easy to get to from Highway 77. If I didn't know better, I would have thought I was in a Hampton Inn, except I didn't pay as much for the room. Rooms are great. Will stay again when I travel from NY to FL.Wanda, at the front desk was great! too ! !

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your kind words and posting a review regarding your stay with us at our Best Western Rock Hill. I am delighted that our location, close to the i77 and our good, clean rooms were to your liking. We appreciate your stay with us and hope that you will visit us in the near future.

I booked this hotel last minute while on the road. The rates and proximity to the expressway were ideal. The rooms were clean and updated. Breakfast was adequate- there are waffles, and you can make oatmeal or grits, but no other hot options. Plenty of yogurt, fruit, hard boiled eggs, and multiple options for pastries and bread items. The staff was super helpful and friendly. I would return if I drive this way again.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you very much for posting a review, we greatly appreciate your kind words. I am delighted that you found our staff friendly and helpful. The breakfast we provide is in accordance with what we are expected to provide as a Best Western core brand. However, we are exploring the possibility of introducing some more cooked items which will be beyond what is required of us but may better serve our valued guests needs. We would love to see you back at our hotel in the near future.

Checking in to bugs crawling on the towels in the bathroom is not a good sign your stay will be a good one. When confronted with video of said bugs the only thing offered was fresh linen. No, this is where you offer a new room. After checkout and when called to see why something wasn't offered Rosa at the front desk informed me that the manager wouldn't be back "for a while" and wouldn't let me know when the acting manager would be in. "If I wanted to talk to her I'd just have to keep calling back." I wouldn't recommend staying here for multiple reasons. The critters being the first and the complete lack of concern being the second. It's a nice area but I'll spend the extra money to stay somewhere else in the future.

When we arrived here I thought the rooms would be pretty bad. Surprisingly, they had just been renovated. The Lobby looks kind of worn, however. I would stay again since it is a good deal pricewise. The breakfast is not worth having.

Inviting, clean, staffed well, rooms updated and clean with no odors. Tv works for the Saturday night football games. All around good experience! Would stay again!! Better than the Baymont at Windham down the road!!

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your review and kind words. I am glad that you liked our inviting, clean and odor free, newly renovated rooms where you were able to watch Saturday Night Football on our 40 inch LED TVs in peace and comfort. It pleases us to receive positive messages and encourages us to perform even better by making our guest's stay a little more comfortable. My staff and I always strive to cater for all our guest's requirements. We would love to see you back at our Best Western Rock Hill in the very near future.

This hotel is beautiful! Clean and fresh. My husband and 2 sons got the king bed suite with kitchenette and sofa bed. The mini fridge was large, perfect while traveling and needing to store stuff. We left before the breakfast was open, but they do have free breakfast.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your review. My entire team and I are happy that your husband and two sons found our clean, fresh rooms and their amenities to their liking. Had they stayed for our complimentary breakfast, I'm certain they would have liked that too. I hope that on their next visit thy will have some more time to sample all our amenities.

We booked this hotel for several reasons. !. The rate with tax was only $85.00. 2. It was totally remodeled. 3. It was very convenient for us. Just off I-77. The check in attendant was very helpful as we arrived late and didn't see any restaurants nearby. She told us of several and gave us directions to our choice. The staff was very friendly and it is clear that the management takes pride in the hotel. It was recently remodeled and not just a quick paint job. No, complete. Upscale bathrooms, new carpet throughout, etc.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
I ma delighted that you found our hotel very convenient for your requirements. I ma glad that appreciated our helpful staff. On behalf of my whole team I thank you for your kind words as these encourages us to perform even better. We would love to. see you back again.

Our family of four stayed at this hotel on our long trip to Fl. The hotel was very clean with practical and easy to clean furnishings. It looked like it had recently been remodeled. I liked that the beds did not have a comforter but instead had clean white blankets. The staff was friendly and seemed engaged in keeping the hotel clean and accommodating. Breakfast wasn't elaborate but good. We would definitely stay at this hotel again.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your review and kind words. My whole team and I are delighted that you appreciated our clean room and furnishings. Our breakfast is what we are required to provide for our guests by our franchisors. However, we are currently looking into ways of improving it to better serve our guests.

We ended up at this hotel because we had booked a room at another hotel nearby, only to find roaches. But we are so glad we did! For the money its about the nicest hotel you can imagine. I'm told it was recently renovated. The front desk people were very nice and helpful.Happily answered any questions and gave us recommendations for the best places to get some pizza. During breakfast I actually saw the woman at the desk go over and help someone with the pancake machine rather than just telling them what to do. That's service! I loved the flooring in the room. Not that thin carpet you find in most hotels, but actual flooring! The beds were clean and comfortable. Nice flat screen TV. It was quiet and smelled clean. Breakfast was impressive for a free breakfast. We got there near the end, but there was a make your own pancake station, yogurts, fruit, bagels, cereal, toast, bagels, oatmeal and grits packets (brand name stuff too. Activia, Quaker, etc). Plus coffee and juice of course. Its not a five course meal, but its just right for a family to get a quick bite. We will definitely be staying again. I wish we could remember the people at the desks name to be able to give them a mention! Thank you!

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your kind words. On behalf of the whole team at our Best Western Rock Hill, it was a pleasure serving you. I am glad that you appreciated our breakfast and the service that you got from our staff. We look froward to seeing you back at our establishment in the near future.

I stayed here it was a great place to stay. The front desk young lady Jennifer is just awesome. She makes sure that you are comfortable and you have everything you need. Ive been to many hotels she alone makes you want to stay. She makes sure the guest are happy. When you're home away from home she makes your travel experience great. Tammy S.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you your custom and appreciation of our accommodating staff. I am delighted that you were looked after well and were made to feel welcome as we do for all our guests. We would love to see you back again.

I'm here on a business trip and ever since my arrival Jennifer has been wonderful. She is always smiling and willing to help. Not sure how many hours a week she works but she always seems to be here, I think she deserves a raise.

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your appreciation of our hotel and our staff. We are totally dedicated to making our customers feel at home at our Best Western Rock Hill. If and when your business brings you back to this area we would truly love to see you again

Jennifer and the staff were hard working, charming, and dedicated to making sure that my stay was best possible. There is not a lazy bone in thier bodies. The motel was under renovation during my stay and they went above and beyond the call of duty to compensate for the work going on. My next visit to the area will be soon and I plan on driving out of my way to stay at the Rock Hill Super8, even if I find lower rates because they have earned my trust. This is the ninth hotel that I have stayed at this year and it is my favorite by far. Thanks again to Jennifer and the staff!

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
On behalf of all my staff I thank you for your appreciation of our hotel and our hard working staff. It gives me great pleasure to learn that you consider our hotel as one of your favorites. We would love serve you and to see you back again.

Even through they were under construction, Duke, Jennifer and staff were as friendly as usual. It felt like coming home since we have been coming her at least 2 times a year because our daughter went to college at Winthrop University. We were informed that starting in August 2018 it will become Best Western in Rock Hill

RajeshV480, General Manager at Best Western Rock Hill, responded to this review
Thank you for your kind words and we truly appreciate your patience during our renovation/construction period. They were trying times for all our staff but did not detract them from making our guests' stay as comfortable as was possible. Now that all the renovation/construction work is complete and we are a Best Western do please come and invest us again to see the changes.