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Best Western Hotel Gastonia, Gastonia

3.5/5  - basé sur 278 notations.
360 Best Western Ct, 28054, Gastonia, United States - See map

The Best Western Gastonia offers all the essentials you need to stay on your game and be your best. We’re just minutes away from the Charlotte-Douglas International Airport. This newly renovated hotel in Gastonia gives you easy access to other sites and activities like the Daniel Stowe Botanical Garden, Discovery Place museum, U. S. National Whitewater Center, Carowinds theme park, Crowder’s Mountain State Park and Schiele Museum of Natural History. Our Gastonia hotel caters to both vacationing tourists and business travelers alike with complimentary services and amenities such as free Wi-Fi, seasonal outdoor pool, outdoor patio, free weekday newspaper and business center. Start your trip to Gastonia with our free hot breakfast featuring eggs, breakfast meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! We also happily serve you free coffee. We invite you to relax in your spacious guest room, which features a refrigerator and a microwave. Select rooms also feature a flat-screen TV, desk, love seat and whirlpool bathtub. Enjoy the combination of cozy accommodations, friendly service and wonderful amenities at the Best Western Gastonia hotel. Book now -- we look forward to hosting you soon!

Best Western

Hotel Gastonia

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
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Guest reviews

In partnership with tripadvisor fr
based on 278 guest reviews
NOTE ISSUED
Excellent
90
Very Good
72
Average
54
Poor
30
Terrible
32
REFER TO NOTICE
Business Business
68
Couples Couples
66
Family Family
92
Friends getaway Friends getaway
17
Solo travel Solo travel
22
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"fun trip"

4
20/08/2018

very pleasant and would use this facility again. staff very helpful. free breakfast was outstanding with multiple choices. overall the motel was clean and up to date. station options on tv left something to be desired.

Julie C, Manager at Best Western Gastonia, responded to this review
Thank you so very much for taking the time out of your busy schedule to say wonderful things about out hotel. We look forward to seeing you again in the near future.

"Just one night..."

2
12/08/2018

Stayed here for one night based solely on price compared to the other hotels in the same area. You get what you pay for. In this case, the room smelled, the lighting in the room wasn't enough, and the pillows were awful. The free WiFi kept kicking me off as well. The buffet breakfast was good and the attendant watching over it was very nice and attentive. The location is nice as there is a Cracker Barrel, Texas Roadhouse, and a Waffle House all surrounding the hotel. But it is right off the highway so we could hear cars all night long.

Julie C, Manager at Best Western Gastonia, responded to this review
I would like to apologize that we didn't meet your expectations. We do invite you to come back and stay with us to prove to you that we can meet your expectations.

"Bad Smell"

2
11/08/2018

I didn't read the TA reviews before we booked our room (314); we were just driving and pulled over once we got tired. This place was a little cheaper than the others (but still met our criteria of free parking/wifi/breakfast and a pool) so we decided to stay. But I wish we would have read the reviews before booking because in reading the 5 most recent reviews, two of them mention a bad odor and that is absolutely what we noticed as well. I noticed that one of the other reviews mentioned their room was 315, so maybe it's just the third floor? Anyway, it stinks and I'm glad we're only here for one night! We paid $84 plus tax (12.75%, which was $10.71) for a total of $94.71. If I had to do it over again, I would have paid the extra $15-$20 to stay in one of the other nearby hotels (Hampton Inn or Comfort Suites).

Julie C, Manager at Best Western Gastonia, responded to this review
Thanks for your stay at the Best Western Gastonia. Our apologies for all the inconveniences you had with your stay. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"Friendly and informative staff"

5
08/08/2018

After dropping our teenage grandsons off at their parents my husband and I were traveling on to the Biltmore in Asheville. The night prior to our stay at the Biltmore we stayed at this Best Western. After a week of traveling with our grandsons and having to chose “teenage type' restaurants, we were ready for something more upscale. Most of the restaurants around the hotel were fast food or chain restaurants so we almost decided to skip dinner. However Caroline, the reception on duty, told us about a fabulous restaurant in town and wrote detailed directions to it. She made our stay extra special. Our room was clean and comfortable. The ac was adequate and we did not hear traffic on I 85 in spite of the location (and I am a very light sleepier). Caroline, however, with her friendly and knowledgeable demeanor was the real plus in this Best Western Plus Hotel.

Julie C, Manager at Best Western Gastonia, responded to this review
Thank you so very much for taking the time out of your busy schedule to say wonderful things about out hotel. We look forward to seeing you again in the near future.

"Odor Aggrevated Asthma"

1
07/08/2018

There was a terrible odor that aggrevated my asthma in the room. Had to check out immediately even though we went to the store and brought some lysol. In addition to the unknown odor, it was obvious that previously there was smoking in the room

Julie C, Manager at Best Western Gastonia, responded to this review
Thanks for your stay at the Best Western Gastonia. Our apologies for all the inconveniences you had with your stay. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"Good except for the smell ??"

3
24/07/2018

I usually look for Best Western hotels when traveling because they are usually a great value, clean, and comfortable. First the positives. . . All of the staff I had encounters with were very kind and courteous. The grounds were well kept, and our room was very clean. The furnishings were in good shape, the room was comfortable and looked nice. . . However despite being clean, our room (315) had the most horrendous smell! I'm not even sure what it was. . . . but it hit you as soon as you opened the door! Unfortunately, we arrived late at night and didn't feel like dealing with switching rooms. We were there for 3 nights and it never got better. Fortunately, the only time we were there was to sleep! The other thing that was somewhat strange is the pool directly beside the interstate! I will absolutely continue to stay at the Best Western chain but I suggest that this particular hotel has the carpet removed!!

"Decent place to crash"

3
24/07/2018

We stayed here because it was half way between our former home up north and our next home down south, it allowed dogs ($30 fee), and it was on I-85. Made the reservation online and it was ready when we checked in. The clerk/manager was friendly and efficient. 3-story hotel with no elevator; don't know if it was just out of order or if they really don't have one. Room was clean and had a decent refrigerator. Our room was opposite the interstate so we were shielded from the road noise. There are 3 restaurants next to the hotel: a breakfast place, a steak joint, and a Cracker Barrel (not recommended unless you like breaded grease). Wouldn't want to spend a week here but for an overnight stop it was fine.

"Great Hotel"

5
23/07/2018

This was our third time We stay here. Every time has been Great. All the People are Very Nice and Friendly. The Rooms are Clean and Beautiful. Would Highly Recommend to stay here. There is Cracker Barrel, Texas Roadhouse, & Waffle House all in walking distance. It's right off of I-85 too.

"Mediocre Stay and Disappointed"

3
27/06/2018

We were well aware that we were not getting the best hotel when booking this hotel. Based on the ratings we were expecting at least a little better than we got. We arrived at 2:00am and the front desk receptionist was flirting with a random man that was not staying at the hotel. She was embarrassed when I walked in and the gentleman quickly walked outside. She was cordial but I was put off when she made a copy of my Driver's License. I haven't had a hotel do that in the past. She also double charged me for the room which was fixed within a few days. The manager was pleasant to deal with and make the correction right away. I wasn't put off by the older rooms but we had a huge roach greet us right when we walked into the room. This hotel is also by the highway so we fell asleep to cars passing by all night. It is an older hotel which is fine but I think it is overpriced and we were put off by the roach when entering the room. Great location if you are leaving Charlotte and wanting to get on a close by highway. The breakfast also had fruit flies landing on the food when we entered the breakfast area.

"Another Great Place"

5
18/06/2018

After a long days drive from Charles Town, WV we were eager to arrive at a nice hotel. We could not have asked for more. This was a great location and very clean and quiet. Would stay there again if ever in the area

"No HBO"

3
31/05/2018

Try to get a room facing away from the interstate. It's very noisy. The room I was in, the shower didn't work properly, so there was still most of the water coming out of the tub spout. HBO was on the channel list, but there was no HBO.

"Mrs. Alberta Made Good Bacon!!"

4
29/05/2018

This was a pretty good hotel. Julie at the front desk was very nice and helpful. It was a pleasant night's stay. The breakfast was very satisfying. I recommend the Mrs. Alberta's bacon. It was wonderful.

"Great location"

5
19/05/2018

Stayed at this BW many times. Never disappointed or experienced issues. Very nice staff and always helpful. Possibly one of the cleanest and attractive BW I have stayed during travel that averages about once a month at BW. BW is the only motel I use due their overall service, cleanliness, and rewards program.

"Overnight Stay"

4
10/05/2018

My husband and I stayed at this hotel on the way to Florida. It was near I-85 with many restaurants near it. It was clean and spacious. The staff was friendly and courteous. They served breakfast--standard with waffles, eggs, etc. We would stay here again if in the area.

"dont know what this means"

1
10/05/2018

Terrible night, not good and will not stay again. Expected much more from Best Western Hotel. Asked for a smoke free room and the room smelled of smoke. The noise was so bad had a difficult time sleeping. front door did not close tight.

"Gastonia"

5
04/04/2018

Lovely, clean, and spacious room. Amenities are exceptional; and, this particular motel is located to many restaurants for any type of budget. They have a full breakfast bar with something for every taste, and that alone adds value to the overall price.

"Do yourself a favor stay at the Hilton or Marriott properties next door."

1
24/03/2018

Do yourself a favor and stay at the Hilton or Marriot properties next door. The sink had scalding hot water while the shower could not be made lukewarm. The free breakfast was awful as the sausage patties seemed made of thin cardboard, the biscuits styrofoam and no telling how many times the sausage gravy had been reserved.

"Best Western Even in the East"

5
12/03/2018

Located just off of Interstate 85 in the south of North Carolina is a well run and comfortable Best Western motel. The staff is very friendly and helpful. Johnny at the front desk is a cut above. I look forward to my next stay here, or any BW!

"Basic"

2
03/02/2018

Hotel had Bad odor, bathroom too small, breakfast choices were not fresh. Coffee taste fine and bed & pillows were too hard. Heat and ac were too cumbersome to adjust temps. Bathroom fan too loud and shower was not clean to my preference.

BwGastonia, other at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments.We clearly let you down,and for that we apologize.This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. We have taken note of these comments. We will inform about this issue to management. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Nice hotel near restaurants; Poor breakfast fare"

3
01/02/2018

We stayed at this B/W during a road trip. Checking in (with Julie?) was handled pleasantly and helpfully. Our room was clean and updated but, being at the back of the building, was facing busy I-85. Our disappointment was with the breakfast fare ... rock-hard biscuits, dried-out sausage patties, low inventory of pastries, both milk dispensers empty. Definitely for the price it was unacceptable.

BwGastonia, other at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your stay and 4 Star rating. Nice to hear that you had a pleasant check-in and rooms were clean and updated. At the same time we are sorry for the breakfast fare. We will surely take care of breakfast next time you visit us. We forward to your next visit. Sincerely Yours, Hotel Manager

"Overnight at Best Western"

2
03/01/2018

The room was not clean . Hair in shower .toilet looked like someone had used it .too lAte to ask for room change.breakfast was above average. Every employee couldn't have been more helpful and courteous

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Greetings from the Best Western Gastonia. We are very much concerned with your feedback. Our apologies for the bad experience. Our endeavor is to offer a nice stay to all our guests but failed this time. Actions shall be taken to improve everything on war foot and you can have a good stay next time. Hope you will reconsider. Sincerely, Hotel Manager.

"Thank you"

5
01/01/2018

Very nice stay after a very long drive in a very cold snowy day. Nice location with lots of restaurant at a walking distance. The breakfast selection was awesome and appreciated. The furniture in the room was well put together and the two assics were a nice touch.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for your stay and kind words. I'm glad that you found us a pleasant place to stay and that our staff was able to offer good service. We shall be always striving further towards bettering the guest experience at our hotel. It is our privilege to have guests like you. We look forward to welcome you again soon. Sincerely, Hotel Manager

"Great stay."

5
01/01/2018

We arrived at Best Western about 3:30pm and the woman at the front desk greeted us immediately. She took our information and credit card and then gave directions to our room. She told us the hours for the breakfast and also told us of several good restaurants nearby. We were going to a wedding so we didn't need the restaurants. The breakfast the next morning was very good and the breakfast items were well stocked. There were waffles, pancakes, biscuits & gravy, scrambled eggs & sausage, sweet rolls, cereal, boiled eggs in a little refrigerator, along with butter, cream cheese, etc. All in all, a very good breakfast with many choices. The room was clean, the showers were hot and the beds were very comfortable. There was no outside noise to keep us awake, even though the expressway was close. Very easy to get to from the expressway.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Gastonia and the encouraging review. It is our privilege to have guests like you. We are glad to know that you liked our hospitality and also thank you for appreciating the staff. It is nice to note that you found the place, room features and the price great. We look forward to see you back here soon!!! Best Regards, Hotel Manager.

"Peace of mind"

5
05/12/2017

Had an excellent stay. Suite was very relaxing especially with the hot tub.King size bed was very comfortable look forward to booking again to just relax and have a peace mind. Would recommend to family and friends and people thinking about visiting the area

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Stay at best western"

1
04/12/2017

The room we got was a bad odor in and the linen on bed was dirty had smudges on sheets and pillow case. When reported for new room next to it. Odor still bad had to buy Lysol and air freshener for room. Sheets were clean but utilized on comforter because of previous bed

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, I'm very sorry to hear about your experience on your recent stay, particularly the cleanliness your encountered. We will take care next time for the inconvenience caused to you and sure your next stay with us will be wonderful and memorable. Sincerely Hotel Manager

"Quite a nice hotel"

4
02/12/2017

This hotel provides nice rooms which appear to be recently painted and decorated. Bathroom is small but clean. The only negative was that the carpeting looked a bit frayed on the edges. Breakfast was adequate but nothing special. Overall it was a good hotel.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for sharing your recent stay with us. We truly appreciate all comments. We strive to provide our guests with the best service and the most comfortable stay. Please visit us again. Sincerely Hotel Manager

"Best Western in Gastonia, NC"

3
17/11/2017

Overall, the stay was fine. We just slept there so didn't actually do a lot in the room. We could not get access to the internet and the toilet took forever to flush. Hot water was a bit of a wait as well.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for sharing your nice experience at the Best Western Gastonia Hotel. Despite of facing some inconvenience with the internet and toilet flush. Corrective steps have been taken to assure that this will not happen to another guest. We enjoyed having you as our guest and look forward to serving you again on your next trip. Sincerely, Hotel Manager

"Great Overnight Stay"

4
09/11/2017

Johnny, night clerk, was very courteous and professional. Room was clean and comfortable. Only complaint was tub/shower water was only luke-warm even with letting it run a long time. Breakfast was great and attendant kept place clean and stocked. Will stay again when in area. Was grateful they accepted small pets.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for staying at the Best Western Gastonia Hotel. It's great to know you were thoroughly impressed with our clean and comfortable hotel and the service provided by our courteous associates. We appreciate you taking the time to post your fabulous feedback and look forward to welcoming you back the next time you are in the area. Sincerely, Hotel Manager

"Great staff. Very responsive"

5
02/11/2017

There were guest issues that were promptly and professionally handled by the night staff. The staff is extremely helpful and caring. Good food places nearby and reasonably priced. Would definitely stay here again

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"terrible service"

1
30/10/2017

The best part of our stay was the clerk at check-in. The price we paid for the room did not match the quality of the room. The bed was hard and three days later, I'm still in pain from the quality of the bed. The microwave was filthy with food leftovers/splatter, the bathroom was filthy.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Thanks for your stay at the Best Western Gastonia. Our apologies for all the inconveniences you had with your stay like amenities and cleanliness. We are taking efforts to offer our guests a better stay, but somehow it has not worked for you. Your review is serious to us and we will take effective actions to check and rectify the mismatches and you can truly expect a better stay next time. Hope to see you back, Sincerely, Hotel Manager.

"My Stay"

5
22/10/2017

John is a good guy.. You can tell he loves his job.. The rooms was clean.. All the workers was nice and good to me.. There was not a lot of nosie. It was just what i needed.. Jist time to lay back and rest.

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you. I'm happy that you had such a pleasant stay.We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Great night sleep"

5
17/10/2017

My stay here was great. Only stayed one night for business. Very friendly staff. Clean room.. will return in the near future.... Easy to get to from the highway, several restaurants in the area. Thanks

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your kind comments about our friendly staff and service. I'm glad you like our clean and conveniently located hotel.. I hope you'll be able to stay with us again in the future and more fully experience the level of guest service we provide. We look forward to serving you again as soon as possible. Sincerely, Hotel Manager

"The stay"

3
06/10/2017

It was a decent place cleaning people always clean the rooms every day and make sure there's always so always had nice fresh towels stuff like that they did a good job compared to some others so I would recommend it

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, I'm so pleased you enjoyed your stay. I'm very pleased we were able to make your stay especially pleasant with our great Customer service and that you would recommend our hotel to others. We look forward to serving you again soon. Nothing is more important to us than providing the best possible guest experience to every guest. Sincerely, Hotel Manager

"An Ok Best Western"

3
26/09/2017

Stayed at many Best Westerns this was not one of my favorites. Nothing bad exactly, but nothing great either. The parking lot is quite tight, there is parking around the back of the building also if the front lot is full. The entire place seemed on the small side, there is a very small lobby area/check in area with a few chairs and a table. The bathroom is very small, and the toilet did not work really great. The bed was ok, but the pillows appeared to be half size pillows, not standard size. The room we had was a good size overall though, we had a king bed with a loveseat and desk/chair. The hotel is right next to the highway, but we did not encounter any noise issues. Our room overlooked the side of Texas Road House, again no noise issues, but did have some issues with bright light coming into the room, even with though the room window was quite small. We had a room on the second floor, no elevator, so request a room on the ground floor if you have trouble with stairs. They did have a free breakfast but we skipped it so can't speak to the quality. Plus side, if you want to walk to a restaurant. It practically shares a driveway with Cracker Barrel, Waffle House and Texas Road House. We opted to go to dinner at Texas Road House, 10% off if you show your room key. You can walk there in about 30 seconds. At first it appears as there is no access to the restaurant from the hotel, but there is a walkway into their parking lot from the side of the Best Western, towards the back of the hotel. Front desk check in and check out with friendly staff. So again nothing bad, but if ever in the area again I likely would try a different hotel.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, I appreciate your comments. I'm very sorry we couldn't meet your needs or expectations. We take great pride in being a pleasant, friendly and accommodating place to stay, and we obviously let you down in some ways. For that, I apologize. I hope when you visit the area again you will give us another chance to meet your needs. I'm certain we'll do better for you next time. Sincerely, Hotel Manager

"I-85)stay if you don't need handicap access"

4
15/09/2017

My wife, aged mother-in-law and I stayed here for six nights as IRMA evacuees from Florida. Georgia was booked when I made my reservations and this location was about the best I could get on short notice. I was on the phone for over a half-hour with the Best Western reservationist and she was extremely helpful. I'll start with the good points: The location was a solid 5 with great access to the highway (I-85), restaurants (including three within 100-150 feet from the front door), and shopping. The location was a quick 20-30 minutes from downtown Charlotte sites. The staff was a solid 5 - everybody was very helpful at all levels. When I needed an extra night's stay it couldn't have been easier. Breakfast was very good with hot and cold choices. The only nit here was that they could have offered non-pork meat choices more often (they had an extra bin for it). Coffee in the lobby 24/7, including decaf, was a definite plus - never had to make any in the room. Room and beds were comfortable but furniture was a little old (a nitpick). Where both the room and the facility fall short was lack of true handicap accessibility. My mother-in-law is wheelchair-bound and the bathroom door in the room was only 2 foot wide - VERY DIFFICULT. Close down the hall was a handicap access restroom with a very wide door but NO BARS or RAILS. This would fail ADA requirements. Bottom line, if you don't need handicap access then this facility would approach a 5 but my average rating is 4.2.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for staying at the Best Western Gastonia during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"A faux Best Western"

1
07/09/2017

The worst hotel ever. Do not stay here! This hotel/motel converted to a Best Western. Weed smoking, no elevators, vending machine broke, people sleeping on stairwells, cheap paint and fixer up job. Staff horrible!

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Convenient to resteraunts"

4
06/09/2017

Our room was clean and the bed very comfortable. The location is so convenient. A few steps and you are at the Cracker Barrell. Other places close by. The hotel is nestled in to a tight spot. The BW breakfast was good and super clean, thanks to Alberta. We were on a trip to Florida for a wedding, and it served our purpose well.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Gastonial. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Super Comfortable"

5
25/08/2017

I came down to Gastonia on business and it was selected mainly because of price (AAA discount) and location (Waffle House, Texas RoadHouse, & CrackerBarrel) all just a few steps from the hotel. I stayed in a Single (KING BED) room which also had a couch and desk. I was overly surprised at how comfortable the bed was and having a place to sit besides a chair or on the bed was greatly appreciated too. The overall trip was simply impressive and extremely comfortable. I almost didn't want to get up to go to work the next day!

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a reasonable and convenient place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Eclipse trip"

5
23/08/2017

Check-in was smooth; Michael did a good job. Next morning the breakfast was good...waffles, pancakes, eggs, bacon SOS, cereal, Danish, oatmeal, etc. Alberta keeps everything clean and it makes for a nice buffet.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Last resort"

3
21/08/2017

Took a chance on pre-eclipse stay; so beggars can't be choosers. Quick polite checkin; room was exterior door highway side. Nonsmoking room however reeked of old smoke. And each time someone outside would be smoking or an engine running, the smells would be pulled inside by the air conditioning. Capet had a disturbing moist feeling; kept my shoes on as long as possible.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for commenting. I apologize that there was a brief and temporary smoke problem during your stay that has now been resolved. We take great pride in offering a pleasant experience, and I'm sorry if we let you down. Sincerely, Hotel Manager

"A little disappointing"

3
20/08/2017

For the three days I was there the vending machines were out of order. There were times when I look forward to a drink and or some crackers a candy. The overall appearance of the hotel was good. The breakfast service was excellent. It was typical breakfast food but the area is kept clean and the food was well stocked at all times.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for the review. I am happy you have good experience at our hotel. Maintenance staff was informed about the vending machine and was informed to do necessary repair.I am glad you like our clean and excellent hotel. Sincerely Hotel Manager

"Caring staff"

4
11/08/2017

Our check-in was great. Kelly was very polite and knew how to do her job. After check-in, she called our room to make sure everything was OK. Nothing outstanding at breakfast, but the person taking care of that area was very friendly. We would stay at this location again. Only downsize was the fact there were no elevators.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. I do apologize for any small issues. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"Too high priced"

1
09/08/2017

Not a good value, not enough parking, not enough lights around parking area at night. The hours for breakfast was incorrect, missed out on that. Had to go elsewhere to eat breakfast. I stayed there and paid extra just because you offered it. Bad experience period. Will definitely be leaving a bad review on the website, unless you make it right.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"Great hotel staff but really poor housekeeping"

3
02/08/2017

We found the operating staff of this hotel to be very friendly and customer oriented, but housekeeping is very poor (and obviously not well supervised.) I would hope that the Best Western Corporate people would look into the housekeeping problems in this establishment, and strive for improvement.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"re: You Get What You Pay For!!"

4
29/07/2017

Great place to spend a few days if you're in town for business or visiting the hospital just minutes away. Nestled in a few Hotels on Remount Road, Best Westerns location and price beat everyone's on the block. The Eastridge Mall is also just minutes away.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and hospitality at our hotel during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. We shall check the door slamming by the next room guest. It's our privilege to host valued guests like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"July trip"

5
27/07/2017

This motel is within walking distance of a few restaurants and minutes away from more restaurants and shopping. Very convenient. Even though it sits right off of interstate 85, it's very quiet inside the hotel .

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, It is really nice to note that that you liked the stay and services at the Best Western Gastonia during your recent visit. Glad to see your positive observations which shall definitely make us run that extra mile. It's our privilege to host valued guests like you. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Don't do it"

1
16/07/2017

Horrible. Worst experience I have had at a hotel. Ac was broken, no hot water. Entire hotel smelled. Ending machines were broken. Eggs are microwave. Eat at the Waffle House. Spend your money or your company's money elsewhere

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for your review and staying at the Best Western Gastonia.We appreciate your feedback.Please allow me to offer our apologies for the inconveniences that impacted your stay. Your observations has been taken up by a team for verification and necessary actions. It shall be our endeavor to offer a fantastic experience to all our guests,but regret that this was not case with your stay. It you would like to get away in near future,I shall personally assist you to ensure that you get a fine stay as I don't want your last memory of this hotel to be a negative one. Regards, Hotel Manager.

"Staff"

5
11/07/2017

Caring and attentive staff! I found the room to be a good quality and also a good value. The staff was helpful in changing dates that needed to be changed as well as getting items that were needed. All the staff was friendly and helpful. I will stay here again.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Greetings from the Best Western Gastonia. Thanks for staying with us and the review. Nice to note that you liked the front desk service and enjoyed the stay. It is really a matter of pride for our hotel and staff. We shall serve you even better next time. Please do visit us again. Sincerely, Hotel Manager.

"Please take note"

3
09/07/2017

First off I will say that the staff we were able to speak to were very friendly and accomodating. Before arriving we had contacted the hotel due to our delayed flight to assure our late arrival, and they were very considerate. The breakfast was very good with many choices. Although there is a lot of road traffic if you stay to the back of the hotel, it is to be expected when staying close to the highway. The biggest problem we had was a wet bathroom floor on our first night of arrival. We originally blamed our daughter for not putting the curtain inside the tub. We didn't spend much time in the room as we were visiting relatives so the second night was uneventful. On the third night we all showered and went to bed. Late in the night my daughter went to the bathroom, came back out woke me up and said "Hey before Dad gets mad at me about the wet floor, I just had water drip on me from the ceiling!" I did not get up and check right away figured the morning would be soon enough. Sure enough the next morning our bathroom floor was soaking wet as were our towels on the rack above the toilet. I then noticed water dripping from the ceiling tiles. Toilet water, shower water? Who knew? We told the front desk and the lady kindly gave us a new room in order to get ready as we were checking out that day. We also informed them that the hair dryer had not worked since arriving, but it wasnt the end of the world. She thanked us and informed us that they couldn't offer any discount since we had booked through a third party travel website, but suggested we contact the travel site directly upon returning home. We did this, they contacted the hotel and were informed that no refund would be offered since we did not report the problem immediately. Moral of the story...report problems immediately and find out who will be responsible for problems experienced when booking online!

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for staying at the Best Western Gastonia during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.

"Great experience"

5
07/07/2017

Love this hotel and whenever I am in Gastonia I will be staying here!! Love the pool, and the people!! I have stayed twice and have been pleased both times!! Check in was really quick. I was settled in my room quickly and the front office called to ensure that things were good with the room.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Not a good experience"

1
06/07/2017

The freshly shampooed carpet was still wet, leaving our socks wet, and bare feet sticky. The front desk staff declined our request for a different room. The bed sagged on the side nearest the bathroom, making sleep difficult. There was a spider web in the corner of the ceiling, near the bed. I would not recommend this hotel.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. We want every guest to be satisfied – every time. Sincerely, Hotel Manager

"uncomfortable bed"

3
25/06/2017

Good staff and great breakfast but the bed was uncomfortable and there was some lingering cigarette smell around the hotel. And I have to add characters up to a minimum of 200 to make this a valid post.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"My review"

5
20/06/2017

My hotel stay at Best Western was excellent. The breakfast and coffee was great also. The hotel staff was very courteous. The lobby interior was state of the art. The hotel was adjacent to three restaurants which made it very convenient within walking distance.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, We very much appreciate and value your feedback. It is always a pleasure to receive positive feedback. I will share this review with my team and we'll strive to make your next stay even better. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than this one. Sincerely, Hotel Manager

"Roadtrip from Richmond to Atlanta"

4
20/06/2017

Best Western was our motel of choice on this trip and we were able to locate this motel exactly where we hoped to stop for the evening. This Best Western was located in an attractive, safe and convenient area with several nice restaurants and service stations nearby. Also across the interstate was a nice mall should shopping have been desired. Had our return trip been on I-85 we would have tried to stay here again.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"just an overpriced MOTEL"

1
12/06/2017

1st room the carpet was soaking wet and housekeeping barged in 2x.The hot water did NOT work in the 2nd room ( barely lukewarm ).It was outside near the highway so I didn't get any sleep.I left in the middle of the night.

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm sorry we failed to meet your expectations. I sincerely apologize that we let you down and assure that action is already being taken to make things better for the future. We'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

"Great place"

5
12/06/2017

Great place and would recommend to others clean an good service always willing to please an keep customers happy comfortable beds and pillows. I love to have a fluffy pillow room was very clean and was in nice area

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you very much for your kind words. I'm happy we could provide you a great experience. We take pride in our hotel. I hope you can visit us again soon for great service,great prices, great rooms, great amenities and great people.We look forward to serving you again. Sincerely, Hotel Manager

"Not Good!"

2
03/06/2017

Look for another Best Western... this one is not one you want to stay in. The room had a bad odor when we walked in. There were two strands of long black hair on our bed sheets. The back of the bathroom door was sticky and hand hand prints all over it. The carpet was dirty. But, the worse thing of all was the two cockroaches crawling up the side of the window in the breakfast area.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for choosing the Best Western Gastonia during your revent visit. We are sorry that it wasn't the pleasant experience as you expected. Thank you for giving us a review, it is very much appreciated. Upon receipt of your review, the cleaning and maintenance staff has been instructed to check the amenities and hygiene level and to ensure that they are in the best condition. We take our reviews very seriously and hope to see you again. Sincerely, Hotel Manager.

"Don't Be Excited About This Place"

2
03/06/2017

The rooms are not very clean. Do not touch the bathroom door on either side. It is sticky. Makes you wonder... The carpet is filthy and you would think they would clean the bathrooms at least once per month, regardless of how many guests use the room. In other words, stay at the Hampton Inn across the street

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for choosing the Best Western Gastonia during your last visit to our area. We appreciate the review and we take it quite seriously- for improvement. At the outset, our apologies for the bad experience you had howsoever. We are also acting on the roach and cleanliness issue. We shall take whatever steps necessary to avoid such unpleasant incidence. We shall see that it is never happens in future. We also have given special training and instructions to the hotel staff to check all the rooms prior to checking in a new guest. We assure you and request you to consider staying with us in future and have a new satisfactory experience. Sincerely, Hotel Manager.

"Worst hotel I've ever stayed in."

1
01/06/2017

I wanted a partial refund. But the "assistant manager" at the front desk would not even allow me to speak, wouldn't give me her name or anything like that. The first night I arrived there was hair in my sink (unacceptable) but I let it slide because I already had been on the road all day, all I wanted to do was lie down. And then the whole time I was there, my room was never serviced with towels. I had to call the front office for those and spoke to the gentleman working the shifts. Also the last night I was in town I came back to my room full of bugs in the sink. I had to again call the front desk and have Micheal come rid the bugs, because I wasn't about to touch the filth. I travel often and have never received such horrible customer service and seen such filth and the way you all don't consider your customers... I'm surprised you're even still in business. I have family in gastonia and I will NEVER stay there again. In fact I'm tempted to google and facebook review your hotel and share just how nasty you all treated me.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. We clearly let you down, and for that we apologize. This is not an indication of how we normally do business, and I'm embarrassed by the quality of your experience. I hope you will generously give us another chance in the future. We take all comments seriously and will do better for you next time. Sincerely, Hotel Manager

"you get what you pay for"

3
28/05/2017

the room was dark and gloomy, you have to turn on all the lights, that might have been because I was on the first floor. The internet service was so bad that I had to go outside to see if the signals might improve

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

"Paid twice for an Awful room, uncomfortable mattress and worst customer service ever"

1
22/05/2017

Refused our reservation. Charged us $40 more for stay. I prepaid so basically had to pay TWICE for an awful room. The Customer DIS service number was a joke. The door was so sticky a paper would hang on. The security latch was broken in 2 pieces as if it had been kicked in. The bathroom light flickered so bad it was like a strobe. Made you sick to use the light. Toilet was very hard to flush. The mattress was like sleeping in a canoe. High on both sides and lumpy in the middle. Motel 6 has better customer service, and accommodations at half the Price.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments, I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

"Visiting Charlotte"

5
13/05/2017

We visited friends in Charlotte. This hotel has easy on/off for I-85. The complimentary breakfast is very good with wide selection of items. There are several restaurants within walking distance and Gastonia is easily accessible for more options.

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you very much for your kind words. I'm happy we could provide you a great experience. We take pride in our hotel. I hope you can visit us again soon for great service,great prices, great rooms, great amenities and great people.We look forward to serving you again. Sincerely, Hotel Manager

"I-85 room with a view"

2
12/05/2017

Loud but nice people. low cost and clean. Seemingly rough clientele but business people like constriction workers doingbwork on expressways is always noisy. Crowded all the time with work trucks and all sort of large vehicles

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Many thanks for your feedback.we sincerely apologize for the inconvenience you experienced during your stay. We're working to make our hotel better than ever and will do a better job for you next time. Sincerely, Hotel Manager

"Good value"

4
11/05/2017

It was a good value, clean, safe, a little outdated but expected for the area and cost, next door to Texas Roadhouse, Cracker Barrel, and Waffle House and the highway. Surprisingly quiet. Would have liked to have some brochures for things to do in Western Washington available. Did not get to experience breakfast on this trip so cannot rate.

BwGastonia, webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank for your kind words. I'm glad you found us to be a good place. I'm sorry if any aspects failed to meet your requirements. We're always working to change and improve this hotel and promise to be better than ever before when you visit us again. Sincerely, Hotel Manager

"Narrow halls "

4
07/05/2017

Okay this place remind me of the BW near to JFK airport,no elevator Now the staff is friendly, helpful, polite,decent Breakfast is good all the way You have 3 restaurants walking distance,no even 50 feet Rooms are big and relaxing

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Greetings from the Best Western Gastonia. It is really nice to note that that you liked the stay and services at our hotel during your visit. Thanks for appreciating the rooms,staff hospitality and breakfast. It makes us proud to serve clients like you.Shall look into the observation of narrow halls. We look forward to welcome you again soon!!! Best Regards, Hotel Manager.

"Bring a Weight Lifter but the Service is Amazing!"

4
06/05/2017

Best Western Gastonia is the perfect shopping location. It's perfectly centered between a major mall and some great shops just a mile away. Great restaurants in the area too. The hotel service is pleasant and the staff extra helpful. If you have lots of luggage and don't want a hernia, you will need to bring a weight lifter along to help. There is not an elevator available, but there are only two flights.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Valued Guest, Thank you for choosing the Best Western Gastonia. It is nice to know that you enjoyed the stay and services. We are looking to improve our overall services still better. Sorry for the luggage transfer difficulty. Definitely we are improving a lot and we look forward for your next stay so that you can experience it. Regards Hotel Manager.

"Great service, but UNCOMFORTABLE BED"

3
04/05/2017

When I travel, which is frequent, my main concern is getting good rest to make the remainder of my trip easier. This did not happen at this hotel. The guest staff and hotel accommodations were great! I would say that the hotel is a good value, but the bed was so uncomfortable it really ruined my stay. I would not rebook here for this reason alone.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, We thank you for providing us with the reviews of our services and facilities. The review will help us make major improvements. We apologize if you had unpleasant experiences during your stay with us. We sincerely apologize for all the trouble you had to go through. We will take this feedback seriously and take appropriate steps to improve them. On you next visit, we hope you will get to see all the changes we have made. Thank You. Sincerely, Hotel Manager

"Just OK"

3
02/05/2017

I stayed at this Best Western in April of 2017. Although it is easily accessible from the Interstate, the traffic on that busy road kept me awake most of the night. I was on the first floor (no elevator to the second floor) but would have gladly walked to the second floor for a room on the opposite side of the building. The breakfast was ok ....food was barely warm. The person at the desk was friendly and helpful.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of some noise in the night. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Nice place"

5
25/04/2017

This was a nice place right off the interstate. Place was clean and staff was friendly. Nice room with fridge and large TV. Breakfast was not great at all, most items were barely warm. I would stay there again.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. Nothing means more to us than providing a great guest experience. We take real pride in serving guests and do what's necessary to ensure a great stay for everyone. I hope you will make us your first choice every time you're in the area. We'll always be here for you when you need us. Sincerely, Hotel Manager

"Nice Hotel"

5
25/04/2017

Very Clean and Lots Of Space. Great Sleep. Nice Decor. Easy and Quick Customer Service. Great Breakfast. Great Channels To Watch. Nice Air Conditioning. Would Come Back Many Times For Sure. Everything Was Great About The Room And Hotel Its Self. Nice!

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm so glad you had a nice time with us. We enjoyed having you with us as well. We do what we can to meet the needs and desires of all guests, and I appreciate you taking the time to provide such a nice review. I hope we'll see you again soon. Sincerely, Hotel Manager

"Free breakfast was a joke. Priceline ripoff."

2
15/04/2017

I used the best value 3 star hotel feature on Priceline. This is what we got for $55 + $16 tax The room was okay. The security door from the outside was open at 10 p.m., 2 a.m. and 5 a.m. Obviously I didn't sleep well. I went for a walk at 9:30 p.m. on Sunday. 2 people were sitting in the smoking area drinking beer. They were still there when I went to check on my car at 2 a.m. I went for another walk at 5 a.m. and they were gone. The breakfast was horrible and they were out of eggs, sausage and bread. There's no fitness center. Another concern I had was when I checked in I provided my license and a credit card for incidentals. I was told I already had a MasterCard on file. I don't have a MasterCard. The attendant said,"no problem" and put my Visa on file. Priceline had no record of me ever having a MasterCard on file. I wouldn't stay here again and I'm losing faith in Priceline.

BwGastonia, Webmaster at Best Western Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm pleased that you had a generally good experience with us, but I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Better Than Expected"

4
10/04/2017

Nice king room, microwave, fridge, coffee-maker, sofa, small desk, separate bath and closet. Hotel had been updated, but was not newer build. Had toilet-flushing issues but they were resolved quickly and competently. Nice breakfast included in updated lobby area. Best was location among several restaurants: Cracker Barrel, Waffle House, and Texas Road House.

BwGastonia, webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments.I'm very Happy that our hotel impressed you in so many ways.We take real pride in this hotel and in serving guests like you. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Great deal, if you don't mind nearby dregs..."

4
04/04/2017

The staff (day and night) were great!! They were THE most courteous and accommodating staff I've ever met. The night desk clerk called up to the room a few minutes after we got in to ask how everything was. The late night staff is also very attentive to the hall cameras & was on the phone to police immediately after spotting suspicious behavior. It wasn't the staff's fault a parent rented a room and left it to their hoodlum kids. :-( The bathrooms appear to be completely new. The room was dirty. A trick I always do: pull the bed away from the wall. There was dead stinkbugs, candy wrappers, and layers of dust. The bed sheets had burn holes, but I got a non-smoking room... and a strange sock in the corner - not ours! However, the weekend cleaning staff (Saturday) vacuumed, dusted and made it look 100% better - thank you! There's no workout room (just one little spot with a treadmill would be nice).

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Valued Guest, Thanks for staying at the Best Western Gastonia during your recent stay. We appreciate your review and also take your observations seriously. We have investigated the reservation related issue and are sorry for such an unlikely incidence. Glad to note that the hotel staff has given good service to you. Anyhow, we have taken strict steps and an effective check system to ensure that a similar experience never happens to anyone. We take our guest reviews in a constructive manner so as to improve our services. Please consider and choose us for another stay, and experience the change. Sincerely, Hotel Manager

"Excellent Hotel Choice"

5
26/03/2017

GREAT experience and beautiful staff. Hotel is nice, neat and clean. Very well kept. The rooms are excellent and very comfortable. I would recommend this hotel to everyone. It will be a great and enjoyable experience.

BwGastonia, webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager

"Traveling America"

5
14/02/2017

My husband and I have stayed in many motels or hotels in the last 12 months. We chose to look into staying at the Best Western Gastonia in North Carolina for a "get away night". We were not disappointed. The pricing was right in our budget. We have stayed at the Best Western in Atlanta, GA and in Coeur d'Alene, Idaho and we are NEVER disappointed in their service to use.

BwGastonia, webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks so much for your kind words about our hotel. I'm glad you had a pleasant experience and would recommend us to others. We take real pride in the property and hope it shows in everything we do. I hope you will be able to stay with us again soon and experience our clean, comfortable rooms and the amenities you liked so much. Sincerely, Hotel Manager

"Best Western Gastonia"

5
12/02/2017

This visit we noticed right away the upgrade to the breakfast room. Clean & modern, and even more breakfast favorites to choose from. Breakfast was good & plentiful. The room was clean & comfortable. This hotel remains convenient to the places we visit.

BwGastonia, webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in clean & comfortable rooms, breakfast,location. I'm happy that you had such a pleasant stay.We'll be here when you need us with another stay that you're sure to like again. Sincerely, Hotel Manager

"Could use some improvements"

2
28/11/2016

The carpet outside of rooms near the ice machine stays wet. This will lead to mildew. Non-smoking rooms smelled like smoke. The bathtub would drain extremely slow. The beds are hard. Not a lot of room in the breakfast area. Room towels had yellow lines on them.

"Very nice!"

5
02/11/2016

Staff was very great and eager to help in anyway. The rooms were very clean and very up to date. Close and convenient to restaurants. Very nice breakfast bar with fresh fruit and convenient to go bags if you're in a hurry. Highly suggest you stay here, you won't regret it

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for the kind words about our clean, updated and comfortable hotel. I'm very pleased that we met your needs in all ways. I hope you will tell others about our accommodating property and that you can come to stay with us again soon. It will be our pleasure to serve you again and again. Sincerely, Hotel Manager

"Exceptional at every level"

5
01/11/2016

Everyone and everything was much better than I had expected. Wish I could have stayed longer. Will definitely plan future trips through that area to stay at this particular hotel. The check-in person was joyful and helpful. The breakfast was restaurant quality.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your kind words about our Friendly front desk staff.. we have shared your review with the staff and was appreciated for their joyful customer service. We'll be here for you when you visit this area again, and I hope you will indeed recommend us to others. Sincerely, Hotel Manager

"Roach Motel"

1
21/10/2016

If you expect a nice clean place to spend the night and be refreshed the next morning this is not the place to stay. It is difficult to sleep when you wake up and find cockroaches in your bed and on the ceiling. There are other hotels in this area which offer the same rates and better quality.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and clearly let you down in this case. I hope you will forgive these lapses and try us again in the future to see how we normally do business. We very much value your business and apologize to you once again. Sincerely, Hotel Manager

"Overall a good night"

4
06/10/2016

The room was clean and a nice size. The transformers blew in the middle of the night so we didn't have any AC but we did get money back so it all worked out! The continental breakfast was okay, the biscuits were hard though. It's very close to everything and would definitely stay again if visiting family!

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your kind comments and I am glad you find our room clean and nice size. I'm glad you liked the breakfast too. We hope you be your first choice every time you come to the island and a place you recommend frequently to others. We look forward to serving you again soon. Sincerely, Hotel Manager

"Nice - Will stay again"

5
05/10/2016

Spent the weekend here and it was nice for the price. No issues aside from stairs and that's just because I'm lazy. Room was clean and comfortable, breakfast was good, and my boyfriend loved the misting option on the shower head in the bathroom. Definitely will stay here again soon.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm glad that you find our hotel rate reasonable and our hotel room clean and comfortable. Your Positive comment was shared with the breakfast staff. Our goal is always to exceed guest expectation. When you need us again in the future, you can count on us to be here for you. Sincerely, Hotel Manager

"A nice place"

4
17/09/2016

Stayed here before. A nice place with very nice employees. Check-in and Check-out problem free. The room is very nice. Places to charge devices are adequate. Breakfast was standard fare. Breakfast room was very warm. Needs a fan of some wort.. I used a coupon with no problems at all. This I liked a lot. Easy access from I85. If you use the outdoor pool bring ear plugs. Not for the water but for the truck traffic that seems to be close enough to touch.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a Nice and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Average"

3
12/09/2016

I don't complain here. I will tell you it's .an average motel. The rear part faces the interstate. The rooms (We got 2) are typical style, nothing fancy. The beds are for a motel thats lower in price. They are slightly lumpy. The a/c struggles to make the room cool, it's a wall unit near the door. So turn it on and go out to eat unless you don't mind it a little warm at first. Try to find or down load the app for The original red guide Travelcoupons.com The room is worth what's in that book, but no more. They do have a hot breakfast.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Great All Way EXPERIENCE"

5
29/08/2016

My daughter and I were looking for a safe,clean well run hotel and we found all those things at this Best Western in Gastonia NC.Great nights sleep,top of the line mattress and pillows and a great breakfast,friendly people that made us feel welcome.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm pleased that your overall experience with us was a pleasant one, and I appreciate your thorough comments. We're involved in a continuous improvement process, and your comments will help us get ever better. You can be sure we'll be here for you in the future if you need us. Sincerely, Hotel Manager

"Assigned one their older rooms."

2
19/08/2016

-- from what I saw the only upgrades so far, were the TV, marble vanity, and granite in the bathroom. -- old mattress, old pillows (found hair on one of pillows), old furniture, old Jacuzzi tub, old lighting fixtures, old linen, old shower curtain, old shower fixtures, old toilet, old carpet, stale/musty smell in room (#109), old door locking mechanism; although door closed and was able to be locked, it did not fit flush up against the door frame. Also door did not automatically shut behind you, safety issue. -- room was not thoroughly cleaned - found hair on one of the pillows, musty/stale smell in room, roach feces by lamp on one of the night stands, debris in crevices of bathroom floor, stains on ceiling/possibly old water leak, desk shaky, bedframe not secured to floor and wall, mattress had sink in middle area, old spring mattress, lamp shade had stains, old sheets/pillows/bedspread/towels. --upon check-out, desk clerk attempted to explain that I got a deal in terms of the rate for a Jacuzzi room; I explained that I was there on business and I did not request that room. I would have rather had a clean, modern room, than what I was assigned.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager"

"The Staff Made it a Four Star"

4
09/08/2016

This Best Western was a one night for me coming into the area for meeting the next day. It was okay.. and the room was clean. Somebody a few reviews ago went out of their minds that their room was so dirty it ruined their life. The staff must have read the review and made changes. It is well located with a steakhouse on the left and a Waffle House also next to it. I needed that Waffle House. The hotels hot breakfast was pretty bad.. I tried.. but ended up pouring my scrambled egg soup back into the chaffing dish// no meat.. no sausage gravy... and water soaked scrambled something or other... no problem.. the Waffle House worked well. Although if you are choosing the place for a hot quality breakfast.. you may want to re-think it. Why Four stars? Clean.. pretty comfortable, the wifi worked, well located, and each of the staff were gracious hosts one and all. It's a pretty good value for the money.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for taking time to offer your comments. I'm glad we met your needs while you were in our area, but I apologize that the free breakfast wasn't a good match for your needs. We take pride in providing a lodging experience that everyone will enjoy, and I regret that we didn't provide you with complete satisfaction. I hope we will still be your first choice in this area in the future, and I hope we can do better for you next time. Sincerely, Hotel Manager

"Best Western"

5
05/08/2016

All employees that I dealt with(front desk & breakfast) were all extremely helpful & nice. Had no issues with the room other than I-85 within hearing distance of our room. Bring your own pillow as most Bw"s have gone too small soft pillows. Probably had an issue with pillows disappearing is my guess for the switch.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. I'm sorry you don't like the pillows we provide, which came highly recommended. We take real pride in this hotel and in serving guests like you, and I'm extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Nice stay"

3
26/07/2016

I stayed here for 6 nights in August. Beds are comfortable, and staff was friendly. Pool was outside and always empty. Breakfast was just ok. Close to highway, so could hear some traffic at night. Overall a nice stay.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for staying with us. I'm very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. I apologize if you happen to have heard a bit of traffic noise. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Nice hotel with remodeled rooms that are very comfortable"

4
23/07/2016

This hotel is right off of the interstate and very convenient to many restaurants in the area. The room was very comfortable, as the bed was nice, and clean bathroom, but the A/C had a difficult time keeping up with the heat. I have stayed here before and always had a pleasant experience. Only one problem, which didn't bother me; as there is no elevator. Elana who checked me in, was very nice, and friendly, which always makes a difference. I would stay there again.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your kind comments. I'm so pleased that you would stay with us again even though you would have preferred an elevator, and I hope you have the opportunity to do that soon. We take pride in this hotel and its amenities and sincerely appreciate the opportunity to serve you. I'm glad we could satisfy you, as we do so many others each day. Thanks again for your pleasant feedback. Sincerely, Hotel Manager

"How has anyone given this place a positive review? "

1
06/07/2016

I booked this hotel last minute on Hotels.com last night. I wasn't planning on stopping, but too tired to continue my drive. I selected it because it was under $100 ($96 with tax), the photos looked beautiful AND because visitor reviews rated it as "good." They were wrong. So wrong. :( The front desk rep was very nice. Despite it being midnight, she was still very friendly. The lobby was alright. It was obvious that it was spruced up enough to take really nice photos, but there was no fooling the eye in person. That was the only positive part of the stay. I was assigned Room 326. Although I'd only be there one night, I did have my large luggage, as this was a drive home from a longer vacation. Looking around for the elevator, the front desk rep told me there was no elevator. The only rooms available on the first or second floor were outside in a different building, and I didn't feel safe in the outdoor building so I opted to stay in 326. I thought the room was going to be nice based on the photos, but again, those are thanks to photoshop and a good photographer. Updates were cosmetic, but the room was gross. The obvious surfaces appeared clean, but the light switches, walls, corners, floors, etc - anything above or below eye level was gross. I'll upload some photos as proof. The room was just Gross. The outlet behind the bed was coming out of the wall and unsafe. The little signs that said "no smoking " and "be green and reuse towels" had grime and nastiness clumped on them. But it was obvious that the no smoking sign was ignored. I have a very sensitive nose to cigarettes and have asthma- my lungs don't lie! There was definitely residual cigarette smoke in the room. When checking out, the breakfast looked decent, but I couldn't eat from a kitchen after seeing their disregard for cleanliness.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

"NO ELEVATOR, HIGHWAY NOISE ALL NIGHT!"

2
05/07/2016

This property is a 3 or 4-floor property, but it DOES NOT have an elevator! The lack of an elevator is not revealed in the description of the hotel on the hotel's website or on the bestwestern.com reservation site. The rooms on the back of the hotel directly face busy I-85. If you can't negotiate stairs and need a 1st floor room, they are located on the back. The noise is horrible all night making it very hard to sleep. NOT THE PLACE TO STAY UNTIL IT IS UPDATED!!!

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm sorry that several issues combined to make your stay less than desirable. We take real pride in offering the best possible guest experience, and I understand that we let you down. You can be sure we'll do better for you next time. Nothing means more to us than providing a pleasant guest experience. Sincerely, Hotel Manager

"Short Stay"

4
27/06/2016

The 3 of us in my family traveled with another 3 person family. We only stayed 1 night. We both booked rooms with a king size bed and a sofa. We were upgraded to a jacuzzi room. It had a king size bed and the jacuzzi tub in the main room. There was no sofa so our son slept on the floor. This wasn't a huge deal for us. The jacuzzi was used so we didn't want to change our room. Our rooms were on the ground floor with outside doors to the parking lot. Our rooms were facing the highway so traffic could be heard. The pool was adequate. It didn't look like the chemicals were regularly checked. The bed and pillows were very soft and that made for a rough night sleep for us. If you like softer pillows and mattresses, then you will be fine. The breakfast was pretty good. Make your own waffles and pancakes, scrambled eggs (no one that ate these liked them), bacon, biscuits, sausage gravy (everyone in our group that ate this loved it), breads, cereal, juices, coffee. There were bowls for fruit, but no fruit was available. The manager was very nice. When we were checking in, she was on the phone with a customer and she was very professional and helped to diffuse the situation. The ice machine didn't work. The soda machine cost $1 for a can of soda. The snack machine didn't take bills. The man at the front desk was very nice and helpful when the snack machine didn't give my son his snack. He gave my son money to replace what was lost. I would go back to this hotel, but would request staying in an inside room.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for taking time to offer your comments. I'm glad we met your needs while you were in our area, but I apologize that we did not exceed your expectations and fell short in some ways. We take pride in providing a lodging experience that everyone will enjoy, and I regret that we didn't provide you with complete satisfaction. I hope we will still be your first choice in this area in the future, and I hope we can do better for you next time. Sincerely, Hotel Manager

"Problems"

2
27/06/2016

I had reservations for approx. 2 months & when I arrived my party was given rooms wherever the staff could find to put us. I had to climb stairs although I requested Lobby floor rooms. I have a very bad back & my mom who was with me is 80 yrs old & was forced to climb stairs as well. Bad experience.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for taking time to comment. Your comments help us improve. I'm terribly sorry you had a bad experience with us. Your experience isn't an indication of how we usually do business, and I regret that we didn't do better for you. You deserve a room that meets your needs and exceeds your expectations, and we'll work to do better in the future. I hope you will give us another try. Sincerely, Hotel Manager

"My trust in BW was decimated by this stay."

1
23/06/2016

promised handicap room which was not delivered. room smelled of smoke and was so close to mhighway it felt liketrying to sleep under a bridge. Worst hotel experience I can remember ever an d I've stayed through out the US and Europe for 30 years.

"NIGHTMARE"

1
06/06/2016

Was given the keys to a room that was already occupied. Front desk was unprofessional and rude. Management offered to refund $45 but they took another $45 instead. Called the general manager and all he offered was $25 off next stay. We will never stay here again. I travel a lot for work and stay in a lot of hotels. This was by far the worst. Pool was closed in June

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations and that you encountered some problems. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"deb florida"

4
04/06/2016

I stayed two nights,everything was fine except for the pool,lt was stated working but it wasn't available,my stays were a week apart both times it wasn't working.They need to get it working or take it down off the list of being available for your stay.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm pleased you had a good experience with us although I regret that we couldn't completely satisfy you because of a problem with the pool that was difficult and time-consuming to resolve. We take real pride in our hotel, and I apologize if we let you down in any ways. We want you to have the best possible experience here, and we're working toward complete satisfaction of all guests. Sincerely, Hotel Manager

"Great stay"

5
22/05/2016

Friendly staff, quality room for great price. Great location. Easily accessible to mall and restaurants. Breakfast is good and bed is comfortable. Rooms are good size and quiet. I always stay here whenever i travel to NC.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments and for being a long-term guest. I'm glad you had such a nice experience with us, and I sincerely thank you for your positive comments. We enjoy providing a great experience for all kinds of travelers, and I'm very pleased that you enjoyed being with us at our hotel. We'll be here for you in the future if you visit the area again, and we always strive to maintain a great experience for our guests like you. Sincerely, Hotel Manager

"Pet Friendly Hotel"

3
18/05/2016

We were looking for a pet friendly hotel. We stayed with our small dog. There seemed to be a lot of people but not a lot of room outside to take them out for a "potty" break. It was not easily accessible as there was not elevator. Our room was not particularly dirty, but our dog found lots of different wrappers in the corners. We tried the breakfast on the first morning. I tried toasting an English muffin that was not particularly fresh. I tried to use the apple jelly and it was so hard/gooey that I couldn't get it to spread on my English muffin. I just gave up and we went to McDonalds. We skipped breakfast at the hotel after that first day.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments about our pet-friendly hotel here in Gastonia. I'm very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"Will return again."

4
16/05/2016

Clean and comfortable. Staff more than helpful and friendly. Ms. Alberta provided a lovely breakfast buffet with the addition of a spoonful of happiness making us feel as though we were guests at her table. We will definitely return, this was our second visit here and recommend it to any others.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for staying with us and for being a repeat guest. I'm very glad that our hotel and its location impressed you. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Poor choice"

1
15/05/2016

Would not stay at the motel again. If you must stay here ask for a room as far from I85 and the road noise as possible. We stayed three nights (should have changed motels). Room was not cleaned well between guests (we found lingerie from a prior guest). Water pressure in bathroom sink was poor. Restocking room was poor. Clerks didn't know how to get to the tourist attractions in Gastonia. Noise from I85 was horrendous and we couldn't sleep at night. Only good thing was the breakfast.

"Very Dirty"

2
07/05/2016

My room was quite awful. Aside from being frighteningly close to the highway, it reeked of cigarette smell (although a "non-smoking room), and was so old and filthy. Clock radio didn't work even for time and an alarm and the windows and doors had not been updated so that all of that road noise came right it. Being in the back of the property was like being in a basement room long since forgotten since the 70's. That and they didn't even have bottled water in the vending machines. What's up with that?

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you for the review. I'm terribly sorry we failed to meet your expectations. We take pride in the cleanliness of our hotel and in the overall experience we provide to guests. I sincerely apologize that we let you down and assure you that action is already being taken to make things better for the future. Your experience is not an indication of how we normally do business, and we'll work to provide a more consistent experience in the future. Sincerely, Hotel Manager

"Horrible-Dirty; Cockroaches"

1
25/04/2016

Would never ever stay at this Hotel in my life ever again even if it was free...smelled old and dingy, old fixtures in the bathroom, toilet hardly flushed, shower curtain ripped at the top, and water in Shower took forever to go down... Not to mention the next morning turned on the bathroom light to use the bathroom and a huge Cockroach was booking across the Counter....I screamed and it took off....finally found it few minutes after and had to chase it to kill it...after that we hurried up and checked out--requested refund for the 2nd night as we were not staying any longer..was refunded for 2nd night and 40% discount off of 1st night..never again...worst experience ever.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments. I'm terribly sorry that we failed to meet your expectations in some ways, but I'm pleased we were able to refund your second night and provide a substantial discount on the first since you were dissatisfied. We take real pride in this hotel and believe that pride shows in everything we do. I'm disappointed that we could not satisfy you, and I hope you will try us again in the future. We're always working to make the guest experience better than ever before. Sincerely, Hotel Manager

"Better than expected"

5
22/04/2016

Although there were several negative reviews, I decided to stay here. I was pleasantly surprised and glad I stayed here. The room was clean, bed comfortable. I liked the size of the refrigerator in the room as it was larger than other hotels I've stayed at. I liked the location as it was right off I-85.

"Nice Rooms, Poor Everything Else."

2
05/04/2016

Not a bad hotel, but I cannot recommend it. It is old. It has been updated, but things like wholly inadequate outlets for charging have not been addressed. Even the lamp outlets have been so overly used, that they cannot hold a plug. Oh yeah.... no elevator. What else... when checking in on a Monday afternoon around 5 p.m., there were about 10 people waiting to check in at the desk. It took a painfully long amount of time. The clerk was very friendly, not her fault; the management failed to give her help, to save money. Additionally, the internet was horrible. It was great when no one was at the hotel in the early afternoon, but when everyone was back and using it, forget it. Hallways and bathrooms are painfully small. Overall, nice effort, but non-attention to detail makes me wish the property had been leveled and rebuilt with something modern. I like it when properties aren't wasted, and rehabilitated, but this one hasn't been given the right amount of care. When visiting the area again, I'll choose elsewhere. P.S. Pillows are lumpy as heck. Beds just OK.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your comments about our hotel here in Gastonia. I am pleased that you had a generally good experience with us, but I am very concerned that we didn't live up to your standards or expectations. We take great pride in our hotel, and I hope that shows. We're also always working to get better. I hope you will give us another chance and see that we're doing what we can to improve and enhance the guest experience. Sincerely, Hotel Manager

"BP"

5
31/03/2016

Excellent stay experience and people are very helpful here and good breakfast. Owner of this hotel is nice person and helpful. i recommend this hotel as priority1 for everyone who like to stay in gastonia.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thank you so much for your kind words. I am so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I am extremely happy that you had such a pleasant stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

"Awesome place"

5
30/03/2016

Real nice place, great price, Texas Roadhouse a must and Tiffany was the nicest person ever!! You wanna hope you get her super young lady!!! Thanks Gastonia for making our stay fantastic!! Great breakfast as well!!! Looking forward to seeing you again soon!!!

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for staying with us here in Gastonia. I am very glad that our hotel impressed you in so many ways. We focus on offering a guest experience that will satisfy a wide range of travelers. When you're in the area again, I hope you will make us your first choice. We'll be here when you need us with another great stay that you're sure to like again. Sincerely, Hotel Manager

"Great stay"

5
17/03/2016

Convenient to restaurants and stores. Waffle house and Cracker Barrels within walking distance of hotel. Comfortable stay and staff was very friendly. Rooms are roomy and provide comfortable sitting area.

BwGastonia, Webmaster at BEST WESTERN Gastonia, responded to this review
Dear Guest, Thanks for your kind words about our clean, comfortable and friendly hotel with plenty of amenities here in Gastonia. We take serving our guests very seriously and are very pleased that we met your needs so well. I hope you will tell others about our property and stay with us again the next time you're in town. We appreciate the opportunity to serve you and thank you again for your feedback. Sincerely, Hotel Manager

"Two Words: Waffle Iron"

4
12/03/2016

My husband and I broke up what would have been a nine hour drive and stayed here overnight. We didn't have a reservation, and the front desk was very polite and got us a room, even apologizing that there were no king beds left (we didn't even request one). I'm a light sleeper so I85 messed a bit with my sleep, but I definitely knew that would be an issue with any of the hotels on that corner. Being able to walk to Cracker Barrel for dinner was a plus and the complimentary hotel breakfast had a WAFFLE IRON (always a perk).

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
My goodness that is quiet a drive. thank you for stopping to stay with us in beautiful Gaston County. We are excited to hear you enjoyed breakfast and our teams service. Safe travels home

"Hospitable hospitality"

4
09/03/2016

Super friendly and helpful staff (especially Tiffany). Clean, comfortable rooms and gracious, tasty breakfast. The Internet service all but died during the evening hours and the breakfast area was pressed for space, but an outstanding meal. The cleanliness and comfort of our room was great.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We love all the positive feedback about Tiffany and our newly renovated product. Thank you so much for your review and we look forward to the opportunity in welcoming you back.

"Beds"

3
08/03/2016

The room was fine and staff was nice. I was having no issues until later in the evening I felt something poking into my thigh. I removed the sheets and realized there was a small 1/2 diameter coil tangled in the fitted sheet. I was able to remove it, however while doing so I realized how much hair was on the fitted sheet.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your review, your incident has been submitted to head of housekeeping and the General Manager for further review and training values.

"Best Customer Service"

5
24/02/2016

Tiffany was working the night desk when I discovered that an item of sentimental value had been accidentally thrown away. When I reported this to Tiffany - at 10:00 p.m. - she went out of her way to figure out how we could find the item in that day's trash, then put on gloves, went to the dumpster, and went through the trash to help me find this item, which I did. Best customer service I have ever experienced.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Sentiments cannot be replaced and Tiffany was grateful for the opportunity to assist. Thank you for the very kind review.

"bad visit"

3
14/02/2016

The price was nice and restaurants right there. However, I had no hot water in shower, barely luke warm. The sheets are very chintzy and they are the kind that get them little balls on them and are icky. My visit consisted of cars in parking lot with extremely loud music and someones car alarm went off every 20 minutes for a bot 2 hours. The hotel did compensate me for the water issue but I will not stay again, too close to highway. You hear every single car.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Hello! We were grateful to host your over Valentine's Day! We were very busy as you realized. We do apologize for the luke warm water and happy to hear you were compensated by our team, as your comfort is our pleasure.. In regards to our sheets, they are brand standard and very popular with our guest. As an interstate hotel we do welcome our light sleepers to the front side of the hotel away from the interstate. Safe travels.

"Good location, not the best property"

3
31/01/2016

This is a combination of hotel and motel all in one. We stayed in a king Jacuzzi room which was located around back with outside only entrance. The room had a strong smoke oder unless you constantly ran the air conditioning unit to filter it back out. When discussing with the staff of this oder, they all mentioned that this has been a continuing problem that they have also complained about to management but has yet to be resolved. Do not put your room key cards anywhere close to any cell phone or computer. They are way sensitive and become demagnetized instantly, making you go back to the front desk to get fixed. The staff mentioned that their system is an older version and they wished themselves that the hotel would get updated so that guests would not have the problems that do not occur at many other Best Western properties that I have stayed at successfully. The breakfast items were nothing to wow about. I've seen better at any other Best Western property.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your Feedback! I am surprised to hear that our front desk staff noted a continuous smell of smoke. As noted last year, the hotel is newly renovated. On occasion we will have a guest disobey the rules. A fee of $250.oo is charged as a result and the room is deep cleaned, and aired with an ionizer machine. Ultimately the remaining work is dependent on the units filter. I trust because a Jacuzzi room was requested we were unable to relocate you to a new room. In regards to the room keys, the ability to demagnetize would not be the result of a system error and is in fact common in our industry. We apologize for any misinformation and will follow up with our team. We trust you did have a great nights rest and look forward to welcoming you again.

"Pleasant Enviorment"

5
26/01/2016

We have stayed there 4 times now. We only go there when traveling for our stay in NC. The staff is always so very friendly and very hard workers. Our rooms have always been very clean. The breakfast is always a favorite of mine and a good variety. My last stay there over a week ago, I wanted banana's for breakfast and the attendant would tell me if we get our truck tomorrow I will put you some back. She was very eager to please her patrons. Just an outstanding employee and person. I would most definitely recommend to stay here.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your repeated stay with us. Stay safe on the roads out there, and we cannot wait to welcome you back again.

"Not the Best Western"

3
14/01/2016

In town for a family crisis. We arrived with a reservation for a very late check in, quiet location, at about 5:00 AM. 1. Check in: After an 11 hour drive there appeared to be much ado about nothing at the font desk. The clerk was quiet insistent that multiple identifications be produced. I do carry credit cards in my maiden and married names with photo ID on them. However I carry only one drivers license, not in the name on the card that I used to make the reservation. Some fuss might be understandable, but after 11 hours on the road, it seemed such a fuss fuss fuss. 2. Room Location: Ow! My ears! On entering the hallway the roar of the highway coming from the right was a bit much. Room #1 was only a little quieter and we were too tired to move that night/morning we decided to stay. 3. Room # 1 Cleanliness: Pretty clean looking, except the heavy dust on the floor space between the beds near the night table. I routinely check the beds for evidence of 'Cimex lectularius' and the results here were inconclusive. On one of the beds I found unidentifiable dark fragments between the edge of mattress and box spring. Too tired to move on, I scrunched in with my partner in the other bed, which was clear on the edge that I checked. I slept on my right side and got a good night sleep. 4. Breakfast: My spouse loves waffles but the mix stuck to the iron and had to be scrapped off in pieces. The breakfast attendant at our request sort of sprayed the waffle iron with not enough spray, but that waffle stuck as well. We did not stay for another breakfast due to the discovered evidence of 'Cimex lectularius' and or 'Ctenocephalides' 4. Room # 2 Cleanliness: Next day we moved upstairs (no elevator) to a cleaner quieter location, or so we thought. We spent the day at the hospital. My spouse returned to the not the Best Western to switch rooms then returned to the hospital. That evening, one of the members of our party, who had arrived a day earlier, and was in a different room, discovered numerous bites on her arms! We checked the edges of the space between her mattress and box spring and they were clean, but on checking the middle of the mattress she found a couple of unidentified dead bugs. She did not show them to me. I then checked my newer cleaner room and found in the middle of one of our mattresses a gum wrapper and in the middle of the other mattress one mashed up difficult to identify dead bug and bug fragments! Our entire party fled to the Comfort Suites across the road and performed decontamination procedures until the wee hours of the morning. I discovered two bite marks on my right side. We received a refund from "not the Best Western" for the night we fled. They declined to refund the cost of decontamination (laundry, dry cleaning, a hot hot dryer, and hydrocortisone cream). . Please note: Comfort Suites across the road, no fuss at check in, and no evidence of 'Cimex lectularius' or 'Ctenocephalides'. We did have trouble finding enough quarters for the decontamination.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
First and foremost we are terribly sorry to hear of your family crisis, we have no doubt your travels were stressful and long. I also understand small details in this state are frustrating. Our guests security is important as you experienced at check in. Our newly renovated hotel is noted by our travelers as "Surprising clean" "New" with no reports from one much less multiple rooms of flea and bed bug infestations "Cimex lectularius and Ctenocephalides" This is not say that it is not possible that an infestation can happen. You were not located in a pet friendly room, as a result fleas would be extremely rare. Bed Bugs unfortunately travel with travelers. Our executive housekeeper and her trained team will inspect the rooms as per your findings and report to our pest company immediately, should anything be uncovered. Please know nothing was reported prior to your visit. I do hope your family is now safe and healthy and that the trip home was much more pleasurable.

"Pleasant stay"

4
13/01/2016

I was in town for a funeral, and stayed two nights. The rooms were very clean. I was actually surprised at how nice they were considering the price. All the staff was very polite and professional. One particular person really stuck out. Alberta is the breakfast attendent. She was so cheerful, helpful, and all around nice person. I had my 9 month old son with me. Alberta helped on both mornings. She carried my plates to my table, personally made grits he was able to eat and brought them to the table. I can't say enough about how sweet she is. I will recommend this hotel to anyone looking for a nice affordable hotel with lots of friendly faces.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We are so sorry for you loss and hope you took advantage of our bereavement rate. Thank you so much for recognizing Alberta she certainly is special to our team. We wish you and your family peace during this difficult time.

"Nice stay"

4
12/01/2016

We stayed only one night. The hotel is clean and well cared for. The breakfast area is a bit small but we did not encounter any big group. The breakfast was typical for this type of hotel and had plenty of food and good coffee. The room was decorated and arranged nicely. The bed was comfortable. The shower water was warm but not hot. Talked to clerk the next morning and she said they had the opposite problem a few weeks ago. They have a new boiler and they were working on adjusting it. Everyone was kind and professional. All was well; we would stay again.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Hello, we wish to have you longer on your next visit. Thank you so much for recognizing all that is new at our hotel through our renovations. We look forward to seeing you again and wish you safe travels.

"Pleasant Surprise"

5
05/01/2016

We enjoyed our night here. The room was comfortable and clean, the HVAC worked well and was quiet and we did not hear any noise from adjoining rooms or hall. Although the WiFi was not working well at first it was quickly fixed by a call to tech help. We appreciated the hotel's 10% dinner discount at the Texas Road House next door. The full hot breakfast with bake-your-own waffles, biscuits, sausage gravy, scrambled eggs, crispy bacon, yogurts, etc. was very good. The women helping with breakfast were among the most helpful and pleasant we have ever come upon in a reasonably priced hotel.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We are so happy to hear you enjoyed your stay with us. We hope to have the pleasure to welcome you back. Safe travels

"Best Western stay"

5
04/01/2016

In town for funeral of friend and stayed at this location was superior value for price paid. This was not the Ritz but VERY satisfied with service, location and overall cleaniliness for price paid was comparable to motels I've paid twice as much to stay.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We are so sorry for your loss, we do hope you took advantage of our Bereavement rate. We are honored to have hosted you during such a difficult time and cherish your kind words.

"Keep going!"

3
02/01/2016

After staying here, I do not plan on staying at anymore Best Westerns. Room next to highway...constant drone of traffic all night, parking lot lights facing directly into room window all night to keep me awake. No elevator, halls are dark with musty cigarette/perfume odor. While taking luggage down the stairway was greeted by workers sitting on steps who could not get up and make room for 5 people coming down the stairs...just sit there and read your paper. The breakfast was good, and the facilities on a general level were clean. Parking is tight, and there are a lot of restaurants within the area.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your review and Happy New Year. The hotel has recently been renovated and we are a 100% non smoking facility, that does not however stop some guest from breaking the rules and ruining an experience. I can assure you a $250.oo penalty was charged. Although we often hear from our guest how sound proof the hotel is for an interstate hotel, I do understand sensitivity to noise and light is personal. We were happy to hear enjoyed breakfast. In regards to any staff member sitting in a public area at leisure is not acceptable and will be addressed with all staff members. Thank you for your honesty.

"Good Experience"

5
29/12/2015

We were on our way to visit relatives in Georgia, so we stayed only 1 night. Everything about the stay went well. Nothing negative. The room was clean. The bed was comfortable and the breakfast was very good with eggs, sausage, etc.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We hope you had a great visit with family in Georgia and are thankful do have had the pleasure to host you with a good nights rest in a clean room with a hearty breakfast. Safe Travels and Happy New Year

"No title"

5
24/12/2015

The rooms were clean, staff was extremely freindly. I'd recommend it to anyone in the area. When I go back to Gastonia I plan on staying here no questions asked. Julie was at front desk very personalable.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We love Jullie she works hard for her guest. Thank you for recognizing the hotels cleanliness, we cannot wait to welcome you back again.

"my opinion"

3
21/12/2015

For the price it should offer more. one of the beds were worn and the other was fine. i did not complain to the workers. the toilet did not have all of the water pressure that it should have. the television was fuzzy. the breakfast was far from being fresh. i would not go back to this hotel again.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your review, we are certainly disappointed to hear we will not have the pleasure of welcoming you again. We do wish you had notified the front desk of your concerns as all our bedding had been upgraded during our renovation. In fact our televisions were also upgraded with the cable service. Breakfast is often complimented by our guest I wish you had given it a try. I do hope since you skipped breakfast that you did walk to Cracker Barrel or Waffle House, the hotel is in excellent walking distance to both. Cheers and Happy New Year

"Alberta"

5
09/12/2015

WE had a great stay at the Best Western in Gastonia. We would especially like to compliment Alberta who took care of the breakfast bar. She was so pleasant and accommodating. We enjoyed our chat with her. She takes great pride in her service.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your wonderful review and recognizing Alberta. We love her and she loves her guest. We do hope to see you again and wish you very safe travels.

"Attractive place and friendly staff"

5
29/11/2015

I absolutely loved this hotel. The décor was very up-to-date. Everything felt fresh and clean. In fact I loved the bedspread and would like to know where to purchase one! The staff was outstanding from the maintenance man to, Alberta, the breakfast hostess. The desk staff was also incredibly helpful. Would definitely stay here again.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Happy Holidays and thank you for your review, we absolutely loved it. Its wonderful news to hear you appreciate the new renovations. We are happy to reach out to you in regards to our bedding. Our team is what sets us apart and we truly cannot express to you how thankful we are for your personally recognizing our amazing team. We look forward to welcoming you back

"Changes"

4
17/11/2015

My husband and I have been coming here often for about 6years. All of a sudden, most of our favorite employees left. I don't understand. They built their loyalty based on staff that are no longer there. We're thinking about finding a different hotel. Standard rooms, most on an interior corridor. The only pool is outside but they have some jacuzzi suites. Full breakfast, mediocre quality.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Hello and thank you for your review. We thank you for your loyalty. We are the same hotel with beautiful new renovations We are the same owners with the same promises to our customers. We do have some new faces hired with a "love our guest attitude". All our team members past and present are valued to the hotel and its owners and we appreciate they are missed by our customers. We do hope you allow our new team members working hard for your loyalty to be given an opportunity to earn your business.

"Very upset with the way we were treated."

1
17/11/2015

I have never encountered a more rude and apathetic person during my many stays at hotels across our country. Upon check in the receptionist was not warm and friendly at all. I was using my fiances cc to pay for our room and when Venus (receptionist) noticed the name didn't match my ID she very rudely asked who jessica was and when I stated she was in the vehicle waiting on me outside she again very rudely stated that she had to come in so she could make a copy of her id. That was not an issue at all. It was they way she spoke to me. Then when jessica comes in with her ID she very aggresivly stated that if we smoked in the room we would be charged.. Neither myself nor jessica smokes so for her to just blurt that out with an attitude really rubbed us the wrong way. Then i proceed to ask whether they offered hot continental breakfast or just cold items and she rudely tells me I need to hold on she's trying to remember and type in some sort of password. Why she felt that I needed to know that is beyond me. Venus has no professionalism or compassion for guest who are staying at the hotel. I will not be coming back and I will be telling everyone I know how poorly we were treated.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your review. We take great pride in our service and I am terribly sorry to hear your welcome was anything but inviting. Historically our team is noted as friendly and over the top to accommodate our guest. Our executive team will review this further and again we appreciate your stay with us and welcome you back to personally experience the immediate change in service.

"Very clean"

5
05/11/2015

This hotel is very clean and friendly. You got 4 restaurants within 1000 feet from the hotel. Room are all updated, I at this hotel at least once a week. There's a big mall within walking distance. Whatever you do don't buy water out of the machines buy it from the front desk cheaper.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Nothing works without a clean and friendly hotel and we thank you for recognizing that we are both. We look forward to welcoming you again. Safe travels

"Clean and great staff"

5
05/11/2015

The whole motel was clean, in excellent repair, and the staff were just great. They are pet friendly for a pet fee of $20.00. The pet fee is a significant percentage of the room rate so I see that as a negative. The breakfast was excellent. The area was clean, the food was fresh and good and the hostess was just great.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Your reviews mean so much to our team! Cleanliness is important to us and you are important to our staff.

"Fall Trip"

4
25/10/2015

My family and I had a great stay here. We came to enjoy the area for the fall season and really felt welcome in this clean friendly place. The front desk staff was helpful and quick to serve. Our favorite interaction was with Alberta in the breakfast area. She was so great, we looked forward to our meeting her each new day. My 6 yr old son even sang "Happy Birthday" to her before we left. This is a wonderful place for families to stay.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Your sons sweet song to our team member meant so much, thank you. Thank you for your allowing us the pleasure to welcome your family. The spring is all a beautiful time in Gastonia, perhaps we will see you again then. Cheers

"Great Hotel near Kings Mt"

5
22/10/2015

The staff is friendly and very helpful. The hotel is close to Duke Energy training center in Kings Mt, The Breakfast was well stocked and fresh. Eggs, grits, sausage, biscuits, cereal, waffles, pastries, milk, juice and fruit daily. Hot coffee all day. A great choice for the price.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Hello and thank you for the shout out to all Duke Energy team members, we do love your business. We look forward to welcoming you back and look forward to meeting over breakfast.

"NOISE!!!"

1
21/10/2015

Good service, good motel, good value BUT location terrible for noise. Rooms on back side are so near I-85 that sound from trucks ALL NIGHT LONG make sleep difficult--sometime the room would actually vibrate when big trucks went by!

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for noting our good service and good value. As an interstate hotel we encounter noise, if you are a light sleeper we do recommend our north side of the building. Cheers and safe travels.

"Nice Place - Good Price"

3
21/10/2015

I would give this hotel a 4 star but for the noise from the interstate. The hotel was recently renovated inside and out. The only thing that they missed during the renovation was replacing the windows with insulated glass, which would get rid of the freeway noise. Breakfast is included, staff and food is good. The hotel is next to a Cracker Barrel, Waffle House and Texas Road House. Also a shopping mall is just across the freeway. Staff is very good. TIP: ask for rooms on the north side to avoid noise from the freeway.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Nice Guest, Nice Review! Thank you so much for taking the time to note our strengths. It was our pleasure hosting you and we hope to have the pleasure again soon.

"New Orleans trip"

5
20/10/2015

Traveling from New Orleans to Baltimore we stayed in Gastonia overnight - the staff were friendly and professional gave us recommendations for dinner which included a substantial discount - great room, great service and great price

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We love New Orleans and we love your review, thank you so much and we wish you very safe travels.

"A.O.K. but nothing to write home about"

3
19/10/2015

Everything was OK at this hotel, but nothing special. It was clean, comfortable, convenient and friendly. We booked this hotel because of convenience to Cracker Barrel and other restaurants, alas our flight from UK to Charlotte was 2 hours late so the restaurants surrounding this hotel were closed when we got there.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your review and all the way from the United Kingdom. I am sorry for your flight delay but do hope you enjoyed your lunch. Cheers and safe travels

"good place nice rooms best location"

4
18/10/2015

staff friendly .. rooms clean .. price is great. cant go wrong.. next door to cracker barrel and a few other resturants, the mall and the interstate. updated and looks good .. also bfest was ok as well ..

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Hello and thank you for taking the time to review us. Our friendly staff thanks you for noticing our rooms are clean and prices are great. Cheers and we hope to see you again soon

"A weekend stay going to Carowinds"

5
13/10/2015

A very nice clean hotel. Have stayed here before. Easy to find off the interstate. Staff was nice and helpful. Julie was very helpful booking the two rooms we needed, and Michelle checked us in. Even though it was a race weekend the staff handled the check in and all the people very well. I would tell anyone to stay at this hotel.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We love Carowinds and hope you had a great time! It is music to our ears you chose our hotel location due to your previous experiences with us. Jullie is quiet exceptional and works very hard to please all our guest. I trust Michelle will be equally excited to hear her name noted. Thank you so much for your review and business.

"****Not a great hotel***"

2
12/10/2015

we were heading home from fla. due to the rain and closing of I95 in SC had to find another route home. after driving all day and it was 9pm time to stop and gastonia was the area. i always check marriotts first as they are my favorite but it was completely booked up. i had a coupon booklet so we decided to try the BW. all 5 or so of the hotels in parking lot looked pretty full, something must have been going on. went to front desk and no one was there, almost left, waited more than 5 min till girl came out. we were given choice of room on 1st floor with cable or room on 2nd floor no cable. chose 1st floor but took hubby awhile to get TV working. coupon said room renovated...not complete bathroom. housekeeping is not good as room and bathroom was not clean and up to my standards but just wanted to take a shower and get some sleep and back on the road. breakfast was good tho the usual, better than i expected. also when u ck in u get the receipt so just leave keys in the room which i have never heard of before. parking was awful, we were told the 1 spot to park. if needed there was a cracker barrel right next to hotel very good walking distance. i dont usually stay at BW as never had a good experience, it has been yrs but dont think i ever will again unless the only place.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
I would like to thank you for your review. First we are happy to hear you enjoyed breakfast. In regards to being immediately served, I am sorry to hear that. Due to the weather our team was unexpectedly but happily busy, this resulted in our front desk assisting in other departments. Unfortunately this resulted in slow service for you. The reason for the cable floor selection is we are upgrading the system. Our renovations are 100% to include all bathrooms. Each brand has loyal travelers to its brand the Best Western is no exception and we understand expectations are different when you are a loyal Marriott guest. Cheers and safe travels

"Very nice stay"

5
05/10/2015

The room was clean and spacious. Pam (who was super nice!) made my reservation last minute and was very accommodating. Allows pets which was a godsend for me. Didn't get up in time to enjoy the breakfast. Would definitely stay here again!

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Our renovations have proven great feedback from our guest, thank you for adding to this. Pam is a great addition to our hotel and truly understands the pillars of customer service. Pets are a part of a family, we could not imagine you having to leave them home. We hope to welcome you back and wish you safe travels.

"Personal"

3
02/10/2015

Room could have two chairs for a couple to use. It seems that was not an elevator in hotel while it has 3 levels. That would be nice to add chairs. Staff very nice, trying their best to satisfy clients.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your kind review. We are at the brands discretion when it comes to decor, however I am happy to relay your thoughts to them. Our team recognizes our pleasure is your satisfaction, thank you for recognizing our team.

"Watch out for the hot and cold water faucet!"

3
29/09/2015

Stopped at this hotel on our way home. The check in went well. The bed was comfortable and they have a nice breakfast. The water is hooked up backwards in the bath sink, so beware. The cable TV was not working and the phone did not work. Thank goodness maintenance came in and plugged in the phone and reset the TV so most stations worked. Front desk said the cable was down, but that was not the case. The tub was slippery, but they did have grab rails. Could not open the coffee pouches and when I finally got one opened, the coffee pouch inside was not sealed correctly, hence grounds in the coffee. At least it is next to Texas Roadhouse, which is one of our favorite spots.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for stopping in for a good nights sleep and hearty breakfast. We are upgrading our cable and this did cause a problem for our guest. We apologize and want to confirm on your next visit it will be amazing. There are multiple restaurants within walking distance and I am happy to hear your favorite was Texas Roadhouse.

"Great place to stay"

4
24/09/2015

Stayed for 2 nights (wake/funeral). Very clean and updated. The water pressure in the shower head was little strong, which is rare (but I prefer it that way - you get a water massage off of it). Requested ground floor (stairs are too much for my mother) but Customer Service counter rep just checked us in, gave us the key and said we need to park in the back and your room is on the 3rd floor. HMMMM Aside from the stairs and Customer Service not listening, it was great

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
We are so sorry for your loss, and hope your family took advantage of our Bereavement rates. Your points of attention will be take to heart and addressed with our team. Thank you for your review and blessings to your family and loved ones.

"Great confort and great price"

5
15/09/2015

Check it out, they are just as good as the high price ones. Location is right off the highway, restaurants you can walk to, room clean, updated, breakfast was great. Not noisy since it almost faces t he highway, smoking area outside on grounds, had a pleasant stay.

THESALESOFFICE, Director of Sales at BEST WESTERN Gastonia, responded to this review
Thank you for your public referral. Our renovations are quite the success and we appreciate you noting this. We hope for the opportunity to welcome you back again and wish you safe travels.