Best Western Palmyra Inn & Suites

Apparently this best western has changed ownership/ management several times recently. They seem like they are not sure what they are doing. The room: was not clean. The ac was moldy we asked 2x for it to be cleaned and they never did. When we got In the phone was unplugged, the tv was unplugged, there was a random dish remote and cords that went to nothing. When they did get the tv working it was pulling in cable from the wrong time zone. Cleaning: they were still cleaning rooms for people trying to check well into the evening. When check in is at 3pm. Breakfast/coffee station: breakfast was daily 7-9am only. But often not ready at 7am. The coffee station was not refilled and coffee wasn't ready until food was ready. Overall: the hotel wasn't as clean as it could be or should be. We won't stay here again.

Only hotel in Palmyra. Owners are amazing and helpful! Great location. Lighting is great in bathroom. Large fridge with freezer. Comfortable beds. Needs some repair but not manageable. Breakfast is OK. Washers and dryers are on site.

We stayed at the Best Western, Palmyra, NY, in August 2026. We were met with late entry into our rooms only to discover that they were not even clean. The hotel apparently didn't have the appropriate/adequate staff. We booked 2 rooms for one night. When we arrived at 6:30 pm, our rooms were not ready. This was an inconvenience, as we had been driving all day and were very tired. When we returned an hour later, they gave us one room key. We asked about our 2nd room and they responded that we only had 1 room reserved. We showed our email, which confirmed the 2 rooms. He then gave us a second room key. It turns out that one of these 2 rooms had not been cleaned, with beds still slept in, so we had to return down to the desk to let him know that we were still short one room. He told us we would still need to wait, as they were working to clean the rest of the rooms. We didn't see much cleaning action going on while we waited. When we went into the first room, it looked like it hadn't been fully cleaned. There was quite a bit of stuff on the carpets that should have been vacuumed up. We decided it best to not take off our shoes. The carpets in the entire property didn't look like they had ever been vacuumed. The TV in this room didn't work. We waited until after 9 pm to finally be able to access our 2nd room, which we discovered wasn't clean either. It was strange when they gave us that room key because it was close to the room we had been waiting in and we never saw any staff going in or out of there to be cleaning it. The people we saw “working” mostly just seemed to be walking back and forth across the 2nd level, never even carrying items you would need to clean and restock linens. In this bathroom, there were all kinds of tiny hairs all over the toilet seat and covering the sink bowl, hair all over the bathroom floors and dirty carpet (again, not vacuumed). The bathroom sink would fill halfway because the drain wasn't working properly. It was obvious they didn't even clean the bathroom. The beds were made (but missing the decorative scarves) and the towels looked refreshed, but that was the extent of the cleaning in that room. The TV in this room also didn't work. It was extremely disappointing to arrive after a long day of driving and not be able to rest and go to sleep, as we had anticipated. Even waiting in the one room prevented our son and daughter in law from going to sleep until we could move into the other room. We had a long day of driving ahead of us the next day, so this kind of experience was the last thing we would have hoped to happen. Very frustrating to pay full price for a room where we didn't even have access to the full amenities. At Best Western, don't expect post-Covid cleanliness. Best Western Corporate and the hotel itself weren't seriously interested in resolving the numerous concerns with our stay. Save yourself the headache and stay anywhere else!

I am writing to express my deep disappointment regarding our recent stay at your hotel, which we booked for my parents' 60th anniversary. The cleanliness of the property was entirely unacceptable. Upon arrival, the trash can by the front doors was overflowing onto the floor and remained that way for our entire stay. The lobby floors were stained and dirty, the counter was dusty, and the hallway carpets and tile appeared neglected and sticky. Our concern about the rooms was confirmed when my parents found blood on their unchanged sheets. My room's sheets were also dirty and contained hair. A staff member, Shawn, was very helpful and apologetic, allowing us to inspect several other rooms. Unfortunately, those rooms also had unmade beds, unvacuumed carpets, and filthy mirrors. We had to look at multiple rooms before finding ones that at least had clean sheets. This was a terrible experience for what should have been a special celebration. While I appreciate Shawn's excellent customer service and efforts to help us, the overall state of the hotel was unacceptable. I look forward to your response regarding how this matter will be addressed. Sincerely, Sarah Reed

Do not go to this hotel. They need a complete overhaul from top down. Don't honor 20% off for multiple issues. Just bad service.

Stayed 2 nights with my family of six in two rooms. One room had a giant wet spot on the carpet upon arrival that never dried during our stay. The other room did not lock from the hallway without you could walk right into it without a key card. The breakfast was non-existent. It's like they set out two warm food bins at the beginning of service and don't refill anything. It was empty, as was the juice dispenser and the utensils. Our choices were cold cereal or bread to make toast. No cream cheese. I politely asked the breakfast worker for a spoon and she snipped at me. No towels for the hot tub or gym, the elliptical is non functional (not even plugged in), and the treadmill half worked. This hotel was not cheap, either. Save yourself the hassle and stay 15 minutes away at a cleaner hotel. The entire thing was dingy and dirty and needed a new coat of paint.

The entire hotel did not have air conditioning on June 19th. Very stuffy. Not okay!! We were told it's "turned off".

We didn't get the 2 nights we paid for and they only offer 1 night a week before we came. Breakfast people didn't show up and we only have half the breakfast.

Scheduled room for 2 nights in last August, the hotel canceled my one night reservation a week before the trip. Only a few breakfast options and no staff refilled breakfast.

They canceled our reservation for the second night and we paid for breakfast and their breakfast people didn't show up. And the soap and shower materials were so small that cant clean a whole body of an adult. And their towels are small as well.

They cancelled our reservation for the second night before we arrive. Paid for breakfast but breakfast wasn't provided.

Experience was a 1 star we booked the hotel in advance in August but they canceled it this one week earlier

First impressions are everything for me. Landscaping has not been cut this year so far. Strike one. I can let that go but once I stepped inside the hotel and saw the overall look of this hotel I was very disappointed. The carpets and paint look like they have not been updated since the 70's. Old and worn out. But again hey im not sleeping in the lobby. Once I got checked in and arrived at my room unfortunately the same carpet was in there, old and worn out. The paint on all walls looked old and dirty. Again, im not sleeping on the walls or the carpet even though it makes the stay a bit uncomfortable. So strike 2 and 3! What makes this place unbearable was the bed linens! White as normal but stained all over. Couldn't sleep on any of them! I removed them all to sleep but only after making sure there was no bugs. Thankfully there were none. Overall I will never be back at this location and quite honestly it's a negative experience for the whole hotel brand! This hotel should not be in the Best Western chain of hotels!

I visited best western in palmyra for work the rooms were clean breakfast was excellent and the staff was also amazingly kind Deedra the GM of the hotel so very nice to me even made me feel at home

Very friendly staff, took good care of the entire crew

Carpets and lounge were filthy. Had to ask for toilet paper and towels. The gal working the breakfast area kept it clean.

No Manager to talk to when your accessible room is not accessible after switching your room for a second time. Clearly front desk have no idea what accessible means, even when your reservation with expedia clearly says "two queen beds and accessible role in shower". Front desk staff are rude. Doug is clearly into gaslighting Women. No AC in the lobby, filthy carpet, no ice in ice machines, no towels in hot tub, no toilet paper in rooms. Staff were cleaning counters and tables in lobby with face towels. Best Western? I think not! someone from corporate needs to looking to this branch, it's ruining their brand. More on par with an inner city motel 6. Still waiting for a call from the Manger that works 7-3pm but not really because they live next door and rarely are actually working.

The room was not bad. Everything was clean and the beds were comfortable. However, the bathroom vanity was super small. While we were there the air conditioning in the halls and lobby was not working and it was stifling hot. We arrived a bit early (one hour.) The room was ready, but I was charged a fee to to check in 50 minutes early. (Most hotels I've stayed at allow you to check in a little early with no fee.) The breakfast was less than stellar. They have no actual half and half or cream for your coffee, only powdered and flavored creamers. Not a great hotel, but not bad.

The staff here is very nice, professional, and friendly. They made my stay very comfortable . The rooms are great. The prices are good. It is the perfect location. Only 20 min to Rochester. 5 min to LDS Church HIstory Sites, and 20 minutes to Canandaigua Lake. A small drive to Victor to see the Seneca Museum. I thought it was a great hotel and conveniently located. I will stay here again. See you next year!

Not worth the money. Air conditioning in lobby not working. Tub did not drain. carpets threadbare. Breakfast underwhelming at best. Staff generally very nice but not very nice place. I understand it is only hotel in Palmyra but it should be better, esp for that money. When I booked online for king Suite, it showed a picture of another whole room. It did NOT have that; just an extra sofa. If I went again, I would commute from Rochester or look for a B and B. This place definitely not worth the money. I do not know who gave reviews for a 4.2 average, but the facility is nowhere near that. The staff were but not the hotel itself. We got 2 rooms. Both similar.

ROOMS ARE THILTHY ESPECIALLY BATHROOMS....FRONT DESK DOSENT ANSWER PHONE HALF THE TIME...FRONT LOBBY FLOIR GASENT BEEN CLEANED IN A MONTH....THIS PLACE IS WAYYYY OVERRATED....RUDE STAFF....THEY ARE MORE WORRIED ABOUT MAKING VIDEOS WITH THEIR PHONES......

This is a fantastic location to stay for those visiting historic Church of Jesus Christ of Latter-day Saints sites in the Palmyra, New York area. The hotel was neat, clean, and safe. I would most definitely describe it as family friendly, although I was not traveling with children. This will be my go-to place upon my return to this area.

Double Queen and Sofa Bed. The room was clean. The beds were comfortable. The bathroom counter was very small. Breakfast had something to be desired. The eggs and sausage were lukewarm. I expected better since we were charged extra for breakfast.

The rooms are not clean and the pillows seem to be as old as the building. We purchased our own pillow cases. The rooms were not very clean. There is a lack of concern for the rooms. We stayed two different times with two different rooms and the issues were the same. Not good.

Sub par in every way. The hotel is dated but mildly comfortable. However, the breakfast is sparse, cold, and not appealing. The housekeeping is the worst I've experienced. You have to ask the front dest for service. We asked two days in a row and got sparse cleaning. They skipped one whole day and just gave more coffee and towels the next day. We slept all 4 nights on the same sheets even asking twice for a room cleaning. Not acceptable. Would not recommend or return.

This hotel is in a country setting which is really nice instead of right next to the freeway. Quiet and peaceful. Very clean. Staff is friendly. I would definitely stay here again. The included breakfast is pretty good--better than the usual do-it-yourself waffle.

Very nice place at a really good price (my wife and I). Our room was clean, quiet and comfortable, the staff was very nice, and the breakfast was fine. Don't expect a 5-star hotel - you get what you pay for, and BW Palmyra was very well worth the price!

good service, no excellent service, the carpeting was weird, but the breakfast and the comfortability were superior. The staff was amazingly helpful, and the it was pretty quiet. We would certainly stay there with no hesitation. Very thankful for finding this place.

The room was large and roomy, but smelled like a sports team had been sweating in there. The laundry room was like 130 degrees because the dryer vent hose had separated and the hot air was just blowing into the laundry room. The bathroom sink was the smallest sink I have ever seen. The bathroom should have been twice the size because there is tons of wasted space in the bedroom.

This is an excellent place to stay of in Palmyra. It is very close to the town center and places of interest. The beds are very clean and comfortable. The hotel is very well maintained. It was also very quiet and safe.

Do to the poor maintenance of the property it is $50 over priced. The walls in the hallway was torched up with the wrong color paint and was splotchy. The curtain had mold on it from the air conditioner. The towels were very old and felt like sandpaper. There was water damage in the corner of the room and the carpet was snagged and needed to be repaired.

The room was clean and quiet. Plenty of breakfast options, Awesome hot tub. My only complaint was the bathroom sink was so tiny,,,even brushing your teeth is difficult. Otherwise nice place to spend a night.

I called the front desk of the hotel when booking my stay and Kathy was most helpful. Everything when I arrived from check in with Kathy and my room, internet, TV etc were all great. I stayed only one night and on the morning I was to leave I had breakfast. No forks or knives would have made it quite difficult to eat my fried egg, sausage patty and butter my bagel. The girl did not offer any solution but after I asked if she did not have an actual knife in the kitchen that might be used for food prep she did check and after a few minutes came back with a regular knife and so with a plastic spoon and a regular knife I did manage to eat my breakfast. Everything else went perfectly fine.

We have stayed at many best westerns throughout our lives, and this by far is the worst one we have ever been in. 1- Five of us had a two bedroom suite. And our son, his wife and baby had a room on the main floor. Our room was not cleaned once during our entire stay. Even after dropping by the front desk on the 3rd day to ask about it. If you are not going to offer the amenity of cleaning rooms, you should reduce your rate. It is way over priced. We have stayed at many places that are dated, but still kept nice and clean. This is definitely NOT one of them. 2- people book motel rooms based on the amenities as advertised. The hot tub was not working the duration of our stay. 3- the floors throughout the common areas of the motel look like they have not been vacuumed in months. 4- the motel is very dated, I would bet the carpet is original. It's dirty and gross. Mold in the bathrooms, the wall in our sons room, room 111 has a whole wall with missing tiles that have never been repaired. 5- The breakfast was lacking. Never any hot water for hot chocolate, and/or tea. 6- The housing mechanism on our door knob and deadbolt is barely hanging on…. So disappointing. While we were touring the four corner church area, we met a nice man who does an Airbnb in one of the churches. If you want to stay in historic Palmyra- Look him up, his place looked wonderful! It's called “The historic four corner church Air B and B.” I wish I had known. Bottom line….everything about this motel was dirty and gross.

This hotel was excellent. Our room was large and clean. The bed was comfortable and everything was in good working order. We had a nice view out our window. Breakfast was hot and tasty with a good variety of choices. Would stay here again.

This is a warning to anyone thinking about booking this hotel: it is disgusting. When we checked-in there was a note at the front desk about their current housekeeping shortage. The main staircase and hallways were obviously not vacuumed for quite some time. When we arrived in our suite both of the beds had crumbs and hairs on the sheets. The bathroom smelled of urine and also had hair all over the floor. I asked the front desk agent that the room be cleaned while we went to dinner but she said they had no housekeeping staff, so she moved us to another room. The second room at first glance seemed slightly better than the first, so we kept it because it was late and everyone was hungry and tired. At midnight I had the unfortunate experience of feeling something between the sheets with my toes which ended up being a dirty sock left there by a previous guest. The linens had clearly never been changed. If my kids weren't asleep I would have left right then. We awoke early in the morning and as we were leaving I noticed that housekeeping was “cleaning” some rooms. Outside of each of these rooms were the piles of dirty linens which included only towels. No sheets. No pillow cases. No blankets. Obviously it's standard practice at this hotel to never change the sheets. We left immediately without breakfast as I didn't want to risk eating anything from such a dirty hotel. My family travels often and this was the last night of a 10-day vacation at hotels across NY and PA. I've never experienced anything like this before. I reached out to BW customer relations which was a joke. I will never stay at any Best Western ever again.

A pleasant surprise , the location was key. It was nice and clean. The staff was helpful, the breakfast room clean and tidy. Well stocked. We would certainly stay here again if we found ourselves in the area.

Loved the hot breakfast and comfortable beds. The only issue we had was needing a plugger to flush the toilet one time. We were told that they we working on that issue. The staff were kind when helping us with this and kind during check in/ check out. Check out was easy just placing keys in the key box at the desk. Close to LDS Church sites!

Stayed to visit local sites. Good proximity. Our check in was delayed because our room was not cleaned even though we arrived at the designated time. Strangers recvd a key for our room and let themselves in.

Very great place to stay. Everything was good. A little noisy upstairs from my room but overall very impressed with my stay. The breakfast was good. Close to where we wanted to tour. Accommodating to me as I am in a wheelchair.

Wonderful hotel and great value right around the corner from Palmyra, NY Temple and the Sacred Grove. Highly recommend staying here when visiting church history sites! Comfortable rooms and friendly staff!

We stayed 2 weekend nights and had a jacuzzi room on the first floor. It was incredibly quiet, and we were even near the lobby. The staff was really stretched thin, there was a note at the front desk that the manager was in the back doing laundry and couldn't hear you so please use the bell or something. It was a nice note and not their fault. We had a note slipped under our door after our first night saying that because of the labor shortage they couldn't offer housekeeping that day. Well that was fine with us, and I'm sure if we had expressed a need to the front desk it would have been attended to when possible. Lovely clean towels and sheets. Everything was really clean but whoever updated the bathroom should not be paid for their work. It was bananas, but again it was nice and clean. They had a decent breakfast, and even had gluten free bread! What a nice surprise, but you'd have to use the same toaster and it kind of defeats the point. I appreciated the effort because no other hotel/motel breakfast has ever had a gluten free choice. Coffee was good, juice was nice, I was able to eat some fruit and peanut butter so not a complete loss like so many hotel/motel breakfasts. I would 100% stay there again. Wasn't cheap but absolutely worth it.

I met a friend in Palmyra to attend our local temple. I was pleasantly surprised to find the Palmyra Inn. It was off the main I90 highway and close to town. The staff was friendly and accommodating. The room was so spacious and clean, with giant, comfortable beds. Free buffet breakfast and spacious lobby. Will definitely stay there again!

This hotel was a very pleasant surprise. We are diamond Best Western Rewards members and have stayed at numerous Best Western Plus locations. This hotel, was easily just as nice as the Best Western Plus line, and in fact nicer than many. The room was comfortable, spacious and clean. My wife loved the refrigerator which she say was the highest quality one she has ever used in a hotel. The Lobby area was attractive with comfortable seating next to a gas fireplace. A hot breakfast was served rather than just continental. The staff were friendly and helpful. It mattered to them that their clients were happy with their stay. Nice country setting convenient to Palmyra and Newark.

The location is so great if you are going to the Church of Jesus Christ of Latter-Day Saints sites and temple. The room wasn't as clean as I hoped. The staff was friendly and helpful. Good sausage and eggs for breakfast.

The check in was easy and the staff was helpful at check in. The hot tub was not working or was out of order for some reason. The room was comfortable and bed was easy to fall asleep in. No problems or issues. The refrigerator is a decent size, about 4 ft tall. The eggs were cold and the coffee was lukewarm at breakfast. No a very appealing breakfast at all. We had to stop at a place to buy hot coffee. Not much offered at breakfast either. Just an average hotel stay.

This was a nice place to stay while visiting the area. The breakfast area was spacious and there was a nice variety of breakfast foods to choose from. We especially liked the pancake machine. We had several families with us and the lounge area was a good place to gather to talk and hang out.

The staff was very accommodating and helpful. The location was perfect for the locations we were visiting. The room was clean and the bed fairly comfortable. Would definitely recommend and stay there again.

This place is friendly and clean. Staff is amazing and goes above and beyond for their guests. Cleanliness is on point both in rooms and I common areas. Hot tub area is well maintained and relaxing. Free breakfast in the morning had lots of choices including a pancake from.a pancake machine. This I the hotelto stay at in the area.

The 2bdrm king suite is spacious and separate from the living area. Dining table big enough for 4 to sit. Love the hot tub, nice temperature. There is a kitchen with a stove and supplies to cook a meal or two. Con: pull out sofa, VERY uncomfortable.

Overall, the hotel was great. It was right around the block from the Sacred Grove! 4 stars instead of 5 because bathroom door was sticking, toilet didn't always flush, room didn't have a hair dryer or bath mat, and hallway carpet was a bit worn. Bed and breakfast were both great. Clean with no odors. Would stay again.

Not a bad place. No pool but had a hot tub that wasn't working. Unfortunatley we stayed there the same night a youth church group and the a.m. breakfast was a mad house of people and luggage all over. Thankfully they bought there own donuts soe the hotel food was always available. Located jus outside of town so no place within walking distance to eat. Prabably 3-4 miles back into town for eat. Would probably stay here again. Paid $99.74 inclu taxes.

We spent three nights of our 9-day road trip in Palmyra and the Best Western was comfortable and clean. They serve a wonderful, varied breakfast and our first morning there, the dining area was PACKED! The Inn was at full capacity. Still, the staff kept up with plenty of fresh food and there were plenty of tables for all. The second and third mornings there were fewer people but also plenty of food. The front desk staff was very helpful - our key card didn't work one day and they quickly fixed it. Our room was quiet even though the windows faced the road. There's just not much traffic there so weren't bothered. We will definitely choose this lovely Inn if we travel there again!

We enjoyed our 2 day stay at this no-frills hotel in Palmyra. Nice, quiet rooms, comfortable beds, and my kids enjoyed the hot tub (there is no pool here). The breakfast had a wide variety of options including waffle maker.

I stay here often for business. I've never had an issue. The beds are comfortable. The rooms are always clean.there is a fitness area available as well as laundry. They offer a free hot breakfast. Staff is great

Absolutely awful. It's now 9:45 at night as I lay here listening to another screaming baby(again at 4am) that's okay, i paid to stay here! . And I say another, because I already moved clear to the other end of the hotel after spending my first night in an ant infested room, also right next door to a screaming baby. So apparently that is the highlight of staying at this best Western. I was looking for a nice room where I could get some R&R, catch up on sleep. I found nothing but headache here. Customer service non existent in my opinion. I will not be back. And I will most certainly tell others of my experience. I'm hesitant to even stay at a best Western again. I'm assuming the county houses their welfare cases here, though I cannot confirm. STAY FAR FAR AWAY!!!

We made the reservation at the last minute and were very graciously accommodated. The lobby is very inviting and check-in was smooth and efficient. Our room was spacious, well furnished with a super comfortable bed and extraordinarily clean. The hotel is set in a quiet location, which made for good sleeping and relaxing after a long drive. It was wonderful to enjoy an in-person sit-down breakfast again after the long Covid hiatus - the food was hot and fresh and carefully served. We will definitely stay here again on regular trips along I-90!

It was clean and check-in was efficient. The staff were helpful and the hotel provided useful information on the surrounding area. The fitness center was open early, and breakfast was serviced promptly at 6:00.

I have enjoyed my stay at other Best Western before, but this time I did not. Our room smelled and was dirty. We found a pill, sock, toy ball, journal, smashed potato chips and some hair; all from previous guests. I spoke with a couple people at the front desk about this, more in hope that in the future this doesn't happen. So, I hope that this problem is getting corrected.

This place is way nicer than the 2-star rating it has. It's a quick trip into Rochester, NY without staying directly in the city. Very well priced. There are so many things to see and do in this region of NY.

If your black please don't go to this hotel they cut off my power and was so disrespectful about doing it smoke detectors was broke off wall and the room had an Oder this hotel needs to be shutdown ASAP

The motel itself was great. It was clean and the breakfast was good. The staff could be a little more attentive to the cleanliness of the breakfast area, Instead of being on their phones. The one female that was there on July 23rd after 6 pm was Great. She even went online to help us try to find a place to eat that was not closed.

My family were the last to check in for our room type for the day. This meant when we ended up in a room with a malfunctioning a/c and sluggish toilet, there were no options for changing rooms. To add insult to injury the front desk person was aggressively rude when I tried to get help with the situation. Despite having a full hotel, there were no repairmen on call for the weekend. Which meant, when the clearly struggling toilet was blocked, the response was to hand me a plunger. We were clearly not the first customers assigned the room. When we first went in, we realized the a/c had problems. Upon further inspection, it was obvious that someone had showered and shaved in the bathroom. We can only assume the previous occupant realized the room had issues and asked to switch, and that the room was not fully cleaned afterwards. The desk clerk wasn't willing to send someone to clean, so I was left to clean myself. There were no cleaning supplies available to give me, so I had to do my best with items available in my packed things. To sum up, make sure you are the one who is there in time to make a room switch.

This property seems to have either new management or had a big COVID hit. Any housekeeping service, including cleaning, towels, etc. must be requested 24 Hours in advance. Small staff seemed overwhelmed. Small supply/ beverage store was virtually empty. “Breakfast” amounted to a small muffin and two small granola bars in a bag. Beverage dispenser was not working. Other NY hotels have resumed a hot breakfast with a number of options. The entire property was below standard and underwhelming.

There was noise all night in the hallways. No staff would address the problem, sleep was non-existent. We were told masks weren't required for anyone. Pool and hot tub were closed. No options for food. Same staff was present at all times.

We had never been to Palmyra. The lady at the desk provided a warm and friendly greeting as well as valued information as to dining choices in the area. On top of a great Best Western experience, we loved Palmyra from its scenic nature and dining choices to the stroll along the Erie Canal and the Lock that adjoins a very nice local park. We hope to return next year.

The staff was very nice. Room was clean. Mine had a coffee maker and fridge. The towels are on the smaller side. Bed was very comfortable. Only negative was fire alarm going off at 2 am. The front desk staff said it was due to a frozen pipe and has happened in the past. Maybe looking into a permanent solution. I am grateful that there was water in the morning. If I am in the area again I would stay here.

I have stayed in this hotel 2 other times. They were remodeling it when I visited last time. It was nice. This time you could tell the were not caring for the property. Floors were dirty Hall not vacuumed. Repairs not done. Using COVID-19 as an excuse. Fire alarm went off the in the middle of the night last two times we have stayed there. Do yourself a favor. Go down the road.

everyone was very polite helpful and considerate we enjoyed our stay very much just was disappointed no breakfast due to corona but loved the iron and coffee pot w/cofee very much. the room was very quiet and ww were next to the elevator and ice machine i ws worried but no noise

We used this Best Western in Palmyra NY to visit family because we could not stay in their homes due to COVID precautions. It was a lovely and well-appointed hotel at a great price. Nice decor, all areas were very clean, mattresses were very comfortable and the room had nice amenities. Staff were friendly and helful.

hotel was clean room had a kitchen but stove top did not work hotel knew what room we were in without telling them it so they knew already just chose not to fix it comfortable beds no packaged food for breakfast that other hotels do for covid 19 front desk was left unattended several times when needed something

Every individual that I encountered was courteous beyond my expectations from check in to check out. Even after checkout I was contacted because I forgot my bank card at the hotel and the staff member who I spoke with was nice.

I loved the beds so much that I called to find out what beds they have so I could buy one for myself. The manager, Bob Wright went above and beyond by checking the brand and style of beds for me when I called back.

Wonderful staff, nice and clean interior, super breakfast. Accommodating, helpful, and acutely aware of guest needs. I would definitely recommend this hotel for anyone staying in or even near Palmyra. The location is great as well.

Everything was perfect at this property. Staff friendly rooms excellent. You can change up breakfast with bacon and regular sausage and eggs doctored up with ham and cheese and peppers and onions.And some grommet coffee.

Perfectly clean, comfortable... perfect breakfast. Nice place, well run... while there on business, I was also there to go to the Temple for the Church of Jesus Christ of Latter Day Saints, which was just a block away.

Everything was fantastic. Clean, very reasonably priced, breakfast was great. Even the snack shop was very reasonably priced (about what you would pay at a grocery store and cheaper then some convenience stores). Staff was very helpful and polite.

Great location to see the historical Church of Jesus Christ of Latter-day Saint sites. Breakfast was nice. Rooms with two beds and sleeping couch are great for families. Ask for a room at the far end of hall on the top floor to help with the noise. The walls are very thin and you can hear normal conversation in adjoining rooms. We would stay again if in the area.

In sure that you are not assigned to room 112 as it is next to the laundry facilities of the Inn/Suites and you can hear the driers tumbling and the housekeeping personnel will wake you in the morning with the chatter.

I didn't know what to expect from this hotel but it was very nice and clean and the staff was very nice. Although it did not have many amenities, the room was spacious and clean and the bed was very comfortable. Although I didn't partake of the breakfast some of my family did and they said it was very good with a nice selection.

I visit the Palmyra, NY area about once every couple years. This hotel was recently rebranded as a Best Western, which works out great for me because I am already a rewards member. I was pleased to find the standards of this hotel are still held to high standards. The staff is very friendly and helpful. The rooms are quite comfortable and inviting. The breakfast is typical hotel type. I will continue to come here while in town on business.

Overall great stay. We booked the (2) King bed suite. Roomy and great matresses. We used and enjoyed the gym and the complimentary breakfast was diverse and well taken care of. All of the staff members were friendly, fun and quick to accommodate. My family and I all mentioned on how much we were impressed with the staff.

The bathroom, especially the tub area needed a good cleaning or spray down with a mold and mildew cleaner. But, there was lots of hot water and the water pressure was excellent. The rooms are good sized. The sheets were the scratchiest things I've ever slept on and the bed not very comfortable. Breakfast was your regular continental breakfast, but was tasty and helped make the stay more affordable.

The Inn was very very clean and nice. The breakfast was kind of typical, but the eggs were NOT the typical rubber that you get at a lot of places. Our handicapped room was very comfy and very compatible. The staff was wonderful! Good location for the pageant for the LDS church. Would stay there again.

Many mixed emotions about this place. The place was dirty. The owner or manager cares and tries and works hard. I think he struggles to find good help. Beds were comfortable and the breakfast was OK. Because I was going to sites in Palmyra, this was the best choice for us.

I loved staying at the Palmyra Best Western. It was very quiet and the rooms were very big and clean. The beds were comfy and the breakfast was pretty good. The staff was very helpful and accommodating. I would stay again.

This hotel is much nicer than I expected and the service was wonderful. Plus it's super close to the Smith Family Farm, Sacred Grove, and Palmyra Temple. It's just five minutes from the Hill Cumorah, too. Seriously the best hotel in Palmyra for visiting church history sites.

A clean, quiet country inn. This trip was for a funeral so it was especially convenient and wonderful to be so close to my sisters house without being underfoot. Its also nice to stay so close to her on leisure visits as well.

We had been traveling for well over a week and had used a laundromat already once on our trip. We wanted to see the LDS history sites and found that this hotel not only served breakfast, but had a coin laundry room. The staff was so nice, the food was good, and the laundry room was very clean and the washers and dryers worked great. We left happier that when we came :)

First off, perfect location right in the middle of all the historic sites for The Church of Jesus Christ of Latter-Day Saints. When we checked in, the lady at the front desk was incredibly friendly and quick. She took time to make recommendations for restaurants around and provided maps/directions for navigating around the town. She even upgraded our room free of charge. The room itself was bright, very clean and comfortable. We enjoyed all the channel selections in the evenings. The Breakfast was your typical one you would find at other locations. We have a gluten allergy in our family so there wasn't very many options as far as that goes but other than that it was decent. Would have liked to see hot eggs/a meat though. We also used the laundry facility and that was clean and easy to use. Over all our stay was very pleasant and would definitely recommend this location.

We stayed for one night before a ski race at Brantling Mountain. Michelle welcomed us at the front desk, and was very helpful throughout our stay. The 2BR king suite was truly 2 separate bedrooms with a small kitchenette. Ours was a corner room upstairs. Very quiet, very updated and clean, and a very good value. The included breakfast was an added bonus. Less than 10 minutes from the Thruway exit. Absolutely loved this place and would stay again.

BEAUTIFUL AREA!!! Perfect location for visiting the LDS sites. Beds are comfortable and the staff is very friendly!!! Great place to stay!! Would recommend this to anyone who is going in this area to see the LDS sites!!!!

This place was amazing! With a family suite and laundry area. Suite was awesome to keep a eye on my kids. King beds. They could add some more protein to the breakfast. Best place we stated at on are trip.

Stayed here with a bus group. Pulled the covers back on the bed only to find loose foreign matter on the sheet. Fortunately there was another double bed in the room that was ok. Matter wasn't resolved until the next morning. Staff wasn't very friendly. At breakfast the eggs aren't the best but the waffles are good. Jelly and honey seemed to be old but overall a nice variety of items including good muffins. Probably won't be back to this area, but if we just come by ourselves we'll look for a B&B.

Beautiful area. Perfect location for visiting the LDS sites (Smith Farm, Hill Cumorah, BoM printing site, temple, etc) in and around Palmyra. You can walk to the Smith farm and temple. Hotel was pretty quiet. Bedding and carpets were clean, but the maid who cleaned our room had missed some stuff (dirt/trash) in the bathroom and on the tile floor in the kitchen. Not a huge deal. Breakfast was very good. Great location for a run along nearby farm roads, just need to pay attention to traffic as the roads are narrow and there is not much of a shoulder. Friendly, helpful staff. Very safe. They have a small shop with goodies and souvenirs, etc. We would stay there again.