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Best Western Hotel Palmyra Inn & Suites, Palmyre

955 Canandaigua Road, 14522-9701, Palmyre, United States - See on a map
Best Western Palmyra Inn & Suites - Best Western Palmyra Hotel The Best Western Palmyra Inn & Suites is ideally located in the center of Palmyre. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western Palmyra Inn & Suites is located close to the Hill Cumorah and the LDS Church history sites. We offer a variety of room types such as king suites, double queen rooms, whirlpool suites and two bedroom suites. Every morning of your stay you can enjoy a complimentary full hot breakfast with a variety of options which include hot eggs, yogurt parfaits, make your own waffles, muffins, oatmeal and more. We offer a 24-hour fitness center and an oversized hot tub for relaxation. Wi-Fi is included throughout the property. There is a large field behind the property to exercise in, play sports and work some energy out of your system. Don’t worry if you don’t have exercise equipment, we have a variety of sports equipment and games that can be loaned out from our guest services at the front desk. Our hotel is close to Fingers Lake Community College for concerts, a variety of lakes, the Erie Canal, Seabreeze Amusement Park and Darien Lake Amusement Park to name a few. We welcome families, business and leisure travelers, small and large groups.

Best Western

Hotel Palmyra Inn & Suites




Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2020
Travelers Choice 2020
Travelers_Choice 2020
based on 403 guest reviews
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Sleep Quality


User 30/05/2021

There was noise all night in the hallways. No staff would address the problem, sleep was non-existent. We were told masks weren't required for anyone. Pool and hot tub were closed. No options for food. Same staff was present at all times.

"We hope to return"

waynerogersny, Malone, New York 30/04/2021

We had never been to Palmyra. The lady at the desk provided a warm and friendly greeting as well as valued information as to dining choices in the area. On top of a great Best Western experience, we loved Palmyra from its scenic nature and dining choices to the stroll along the Erie Canal and the Lock that adjoins a very nice local park. We hope to return next year.

"Quiet hotel"

A S, Brewerton 18/02/2021

The staff was very nice. Room was clean. Mine had a coffee maker and fridge. The towels are on the smaller side. Bed was very comfortable. Only negative was fire alarm going off at 2 am. The front desk staff said it was due to a frozen pipe and has happened in the past. Maybe looking into a permanent solution. I am grateful that there was water in the morning. If I am in the area again I would stay here.

"Not taking care of property"

Shirley G, Las Cruces, United States 18/02/2021

I have stayed in this hotel 2 other times. They were remodeling it when I visited last time. It was nice. This time you could tell the were not caring for the property. Floors were dirty Hall not vacuumed. Repairs not done. Using COVID-19 as an excuse. Fire alarm went off the in the middle of the night last two times we have stayed there. Do yourself a favor. Go down the road.

"the room and front desk and house keeping"

suzywhite916, Webster, New York 07/11/2020

everyone was very polite helpful and considerate we enjoyed our stay very much just was disappointed no breakfast due to corona but loved the iron and coffee pot w/cofee very much. the room was very quiet and ww were next to the elevator and ice machine i ws worried but no noise

"Great hotel in a beautiful area"

User 14/08/2020

We used this Best Western in Palmyra NY to visit family because we could not stay in their homes due to COVID precautions. It was a lovely and well-appointed hotel at a great price. Nice decor, all areas were very clean, mattresses were very comfortable and the room had nice amenities. Staff were friendly and helful.

"funeral trip"

Roam220970, Morgantown, West Virginia 17/07/2020

hotel was clean room had a kitchen but stove top did not work hotel knew what room we were in without telling them it so they knew already just chose not to fix it comfortable beds no packaged food for breakfast that other hotels do for covid 19 front desk was left unattended several times when needed something

"Awesome staff!"

tbmiesch, Medina, New York 04/07/2020

Every individual that I encountered was courteous beyond my expectations from check in to check out. Even after checkout I was contacted because I forgot my bank card at the hotel and the staff member who I spoke with was nice.

"Comfy and Clean"

User 13/03/2020

I loved the beds so much that I called to find out what beds they have so I could buy one for myself. The manager, Bob Wright went above and beyond by checking the brand and style of beds for me when I called back.

"10/10 Would Recommend"

User 12/02/2020

Wonderful staff, nice and clean interior, super breakfast. Accommodating, helpful, and acutely aware of guest needs. I would definitely recommend this hotel for anyone staying in or even near Palmyra. The location is great as well.

BestWesternPalmyra, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Thank you so much for taking the time to give us feedback on your most recent stay here with us. We appreciate the great rating and work very hard to exceed our guests expectations. I am glad you enjoyed our hot free breakfast! We hope you can come see us again soon!

"Best Best Western"

User 23/01/2020

Everything was perfect at this property. Staff friendly rooms excellent. You can change up breakfast with bacon and regular sausage and eggs doctored up with ham and cheese and peppers and onions.And some grommet coffee.

BestWesternPalmyra, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Thank you for taking time to give us feedback on your stay. We are currently working on revamping our breakfast menu. We hope to have it ready for summer time this year. You have some great suggestions that we will certainly take into consideration. We hope you can come visit us again in the future!

"Super nice..."

9350Steele, Hillsdale, New York 18/01/2020

Perfectly clean, comfortable... perfect breakfast. Nice place, well run... while there on business, I was also there to go to the Temple for the Church of Jesus Christ of Latter Day Saints, which was just a block away.

BestWesternPalmyra, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Thank you so much for taking the time to give us feedback on your stay here with us. We hope you can visit us again in the future!

"Excellent stay"

User 30/12/2019

Everything was fantastic. Clean, very reasonably priced, breakfast was great. Even the snack shop was very reasonably priced (about what you would pay at a grocery store and cheaper then some convenience stores). Staff was very helpful and polite.

"Great Location"

walkerexpat, expat 01/12/2019

Great location to see the historical Church of Jesus Christ of Latter-day Saint sites. Breakfast was nice. Rooms with two beds and sleeping couch are great for families. Ask for a room at the far end of hall on the top floor to help with the noise. The walls are very thin and you can hear normal conversation in adjoining rooms. We would stay again if in the area.

"Palmyra NY"

Robert S, Ludlow, Massachusetts 12/11/2019

In sure that you are not assigned to room 112 as it is next to the laundry facilities of the Inn/Suites and you can hear the driers tumbling and the housekeeping personnel will wake you in the morning with the chatter.

"Very comfortable and clean."

Mary B, Avon, Ohio 06/11/2019

I didn't know what to expect from this hotel but it was very nice and clean and the staff was very nice. Although it did not have many amenities, the room was spacious and clean and the bed was very comfortable. Although I didn't partake of the breakfast some of my family did and they said it was very good with a nice selection.

"Nice hotel with superb hospitality "

snaveyeldarb, Blackwell, Missouri 05/11/2019

I visit the Palmyra, NY area about once every couple years. This hotel was recently rebranded as a Best Western, which works out great for me because I am already a rewards member. I was pleased to find the standards of this hotel are still held to high standards. The staff is very friendly and helpful. The rooms are quite comfortable and inviting. The breakfast is typical hotel type. I will continue to come here while in town on business.

"Great accommodations in a small town"

bonpete2014, Santa Cruz, California 01/11/2019

Overall great stay. We booked the (2) King bed suite. Roomy and great matresses. We used and enjoyed the gym and the complimentary breakfast was diverse and well taken care of. All of the staff members were friendly, fun and quick to accommodate. My family and I all mentioned on how much we were impressed with the staff.

"Could use updating, and a thorough cleaning, but breakfast was good."

575lyndsayb, Aldie, Virginia 05/10/2019

The bathroom, especially the tub area needed a good cleaning or spray down with a mold and mildew cleaner. But, there was lots of hot water and the water pressure was excellent. The rooms are good sized. The sheets were the scratchiest things I've ever slept on and the bed not very comfortable. Breakfast was your regular continental breakfast, but was tasty and helped make the stay more affordable.

"Wonderfully Clean!"

Carol F, Fremont, Ohio 04/09/2019

The Inn was very very clean and nice. The breakfast was kind of typical, but the eggs were NOT the typical rubber that you get at a lot of places. Our handicapped room was very comfy and very compatible. The staff was wonderful! Good location for the pageant for the LDS church. Would stay there again.

"Great location for LDS visitors"

Breton S, Salt Lake City, Utah 25/08/2019

Many mixed emotions about this place. The place was dirty. The owner or manager cares and tries and works hard. I think he struggles to find good help. Beds were comfortable and the breakfast was OK. Because I was going to sites in Palmyra, this was the best choice for us.

"Quiet and Cozy"

User 08/08/2019

I loved staying at the Palmyra Best Western. It was very quiet and the rooms were very big and clean. The beds were comfy and the breakfast was pretty good. The staff was very helpful and accommodating. I would stay again.

"Best for Sacred Grove"

User 18/07/2019

This hotel is much nicer than I expected and the service was wonderful. Plus it's super close to the Smith Family Farm, Sacred Grove, and Palmyra Temple. It's just five minutes from the Hill Cumorah, too. Seriously the best hotel in Palmyra for visiting church history sites.

"Very quiet country inn"

Q1862APsara, Jerusalem District, Israel 25/06/2019

A clean, quiet country inn. This trip was for a funeral so it was especially convenient and wonderful to be so close to my sisters house without being underfoot. Its also nice to stay so close to her on leisure visits as well.

"Exactly what we needed"

kymthemom, Chandler, Arizona 12/06/2019

We had been traveling for well over a week and had used a laundromat already once on our trip. We wanted to see the LDS history sites and found that this hotel not only served breakfast, but had a coin laundry room. The staff was so nice, the food was good, and the laundry room was very clean and the washers and dryers worked great. We left happier that when we came :)

"Perfect location"

allisons22, Smithfield, Utah 14/04/2019

First off, perfect location right in the middle of all the historic sites for The Church of Jesus Christ of Latter-Day Saints. When we checked in, the lady at the front desk was incredibly friendly and quick. She took time to make recommendations for restaurants around and provided maps/directions for navigating around the town. She even upgraded our room free of charge. The room itself was bright, very clean and comfortable. We enjoyed all the channel selections in the evenings. The Breakfast was your typical one you would find at other locations. We have a gluten allergy in our family so there wasn't very many options as far as that goes but other than that it was decent. Would have liked to see hot eggs/a meat though. We also used the laundry facility and that was clean and easy to use. Over all our stay was very pleasant and would definitely recommend this location.

"Fantastic, updated hotel!"

saratogahome, Saratoga Springs, New York 23/12/2018

We stayed for one night before a ski race at Brantling Mountain. Michelle welcomed us at the front desk, and was very helpful throughout our stay. The 2BR king suite was truly 2 separate bedrooms with a small kitchenette. Ours was a corner room upstairs. Very quiet, very updated and clean, and a very good value. The included breakfast was an added bonus. Less than 10 minutes from the Thruway exit. Absolutely loved this place and would stay again.

bwpalmyrainn, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Thank you so much for taking the time to give us feedback on your stay here with us. I am delighted to hear the positive feedback from you stay. We just finished a remodel , so its nice to hear people are enjoying what we have done. We hope you come visit us again real soon.

"Seeing the LDS sites"

User 30/10/2018

BEAUTIFUL AREA!!! Perfect location for visiting the LDS sites. Beds are comfortable and the staff is very friendly!!! Great place to stay!! Would recommend this to anyone who is going in this area to see the LDS sites!!!!

Explore828484, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Hi Cindy, Thank you so much for taking the time to give us feedback on your stat here with us at the Best Western. I am delighted to hear we exceeded your expectations during your stay. We hope you can come visit us again in the future. Kind Regards, Siearah O'Brien General Manager

"Great place to stay hands down"

Suann75, Hurricane, Utah 11/10/2018

This place was amazing! With a family suite and laundry area. Suite was awesome to keep a eye on my kids. King beds. They could add some more protein to the breakfast. Best place we stated at on are trip.

siearah o, General Manager at Best Western Palmyra Inn & Suites, responded to this review
We are so excited to hear you had such a great experience here at the Best Western! Thank you for taking the time to give us feedback on your experience at our hotel. Feedback is very important to us. We strive to continue to improve our guest overall experience. We hope in the future you are able to come visit us again. If I can be of assistance in the future, please don't hesitate to contact me at 315-597-8888 Kind Regards, Siearah O'Brien General Manager

"Needs Improvement"

FrankG776, Harrisburg, Pennsylvania 26/09/2018

Stayed here with a bus group. Pulled the covers back on the bed only to find loose foreign matter on the sheet. Fortunately there was another double bed in the room that was ok. Matter wasn't resolved until the next morning. Staff wasn't very friendly. At breakfast the eggs aren't the best but the waffles are good. Jelly and honey seemed to be old but overall a nice variety of items including good muffins. Probably won't be back to this area, but if we just come by ourselves we'll look for a B&B.

Palmyrainn, General Manager at Best Western Palmyra Inn & Suites, responded to this review
I am so sorry for your experience here at the Best Western. The situation that you encountered is unacceptable. I will be taking this matter back to our housekeeping staff to review. We use our guest feedback as a training tool to help make our teams stronger. Again I thank you for your honest feedback, and hopefully in the future you can give another chance. Kind Regards, Siearah O'Brien

"Palmyra Inn and Suites"

TravelBoss79, Salt Lake City, Utah 23/09/2018

Beautiful area. Perfect location for visiting the LDS sites (Smith Farm, Hill Cumorah, BoM printing site, temple, etc) in and around Palmyra. You can walk to the Smith farm and temple. Hotel was pretty quiet. Bedding and carpets were clean, but the maid who cleaned our room had missed some stuff (dirt/trash) in the bathroom and on the tile floor in the kitchen. Not a huge deal. Breakfast was very good. Great location for a run along nearby farm roads, just need to pay attention to traffic as the roads are narrow and there is not much of a shoulder. Friendly, helpful staff. Very safe. They have a small shop with goodies and souvenirs, etc. We would stay there again.

Palmyrainn, General Manager at Best Western Palmyra Inn & Suites, responded to this review
Thank you for taking the time to give us feedback on your stay here with us at the Best Western. I am happy to hear that you enjoyed your stay with us, and will hopefully be back in the future! Thank you for your comments about our housekeeping we depend on honest feedback from our guests for training purposes. We will certainly use this feedback to help better our housekeeping staff. Again thank you for taking the time to give us feedback on your recent stay here at the Best Western! We cannot wait to see you again! Kind Regards Siearah O'Brien General Manager

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.