Best Western Plus Hotel Massena Nice,  Nice

4.0/5  - based on 1343 guest reviews.
58 Rue Gioffredo, 06000, Nice, France - See map
+33 04 92 47 88 88 +33 04 92 47 88 89

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> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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based on 1346 traveler reviews
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Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with Brasseries Gioffredo, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel.

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Room 1

Guest reviews


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based on 1346 guest reviews
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Excellent
 
395
Verygood
 
597
Medium
 
239
Poor
 
72
Horrible
 
43
Business Business 119
Couples Couples 714
Family Family 164
Friends getaway Friends getaway 183
Solo travel Solo travel 55
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hotel Massena Nice,Nice
  • 4
    « Hope to come back soon! »

    The Hotel Massena is perfectly located on very near to the old town and beach and even nearer the main shopping street and the delights of the 'place' with it's wonderful fountains, big wheel etc! The staff were very friendly and helpful and nothing seemed like it was too much trouble. Great range to choose from for breakfast and the room was lovely and spacious and such a bonus having tea and coffee making facilities. The only minus was the sound outside at night with people leaving clubs and the occasional tooting of a car horn but we tried to hear it as the buzz of the city rather than as something annoying and it certainly wouldn't stop us from staying from the hotel Massena again.

    5
    « location! »

    stayed here fr 4 nights.location of the hotel was perfect,lots of restaurants close by along with shopping,buffet breakfast wasn't bad.staff very helpful n polite.rooms clean n tidy.we were given a room on the high floor so had no issues vd the noise outside.

    5
    « Such a wonderful stay »

    We had a wonderful stay.. the room was great.. staff was always smiling and trying their best to support.. the location is awesome.. we had a very spacious room, might be the most spacious I have ever had in europe. The Vallet is till 11pm only

    2
    « Expected more from a four star hotel, I wouldn't recommend it. »

    + Breakfast was excellent, bed was very comfortable. Perfect location. - The room was kept very hot by default to the point that we started to sweat after five minutes wearing only t-shirts. Hopefully, a quick call at the reception helped us fix the problem. Despite the windows offered an excellent noise isolation from the street below, I suggest to the most sensitive people to bring earplugs. The bathroom had no ventilation, that resulted in the mirror covered with mist and a lot of humidity. The bathroom door couldn't be closed properly despite our efforts. We found only one electricity socket near the bed, so was impossible to charge and hold two phones near the bed at the same time. The night staff that handled our problems (a man in his 40's I would say) was very helpful, I don't know your name but thank you! Meanwhile, the lady that did my check-in informed me that I made a mistake and I booked for one and not for two. I actually made a mistake in the booking, and I apologized. Since my fiancée was at the reception with me a bit of touch and finesse would have been excellent to handle the situation. She instead quickly proposed me alternatives to fix the problem with a condescending attitude of patronizing superiority, and naming prices of the extras I had to pay out loud, making sure both of us clearly understood. This is a big no-no, especially since she didn't give me time to look at my booking and realized I made a mistake. I looked like a fool and a small bit of touch could have avoided that. It's a small thing but I believe a bit of empathy from the staff is required even in the most basic of hotels.

    3
    « Good Location, Decent Rooms, Average Service »

    The hotel is in a good central location, easy to walk to most interesting parts of the city. The rooms were fine. The overall service was just Ok. We had breakfast included with our rate. It was Ok but I wouldn't pay for it at the price they charge. Overall experience was Ok but nothing special.

    4
    « Brilliantly situated »

    The hotel is very centrally located and has recently been updated. The rooms are very comfortable and ours was very quiet, overlooking a central courtyard. While this was an advantage in many ways, there was no view and even with windows open in January it was a bit airless. We very much enjoyed our stay.

    5
    « Excellent hotel, great service, wonderful rooms! »

    We got a room at the 5th floor with 2 balconies ('privilege' room), which was really the top thing that we loved in the room. Other than that - the room was big, well equipped with comfortable bathroom, TV, chairs and small couch. We were beyond satisfied from our experience.

    1
    « Disappointing 4 star »

    Staff helpful but the room was weird .it was tired for a start. Bed comfy nice bedding and towels. The lights in room were so bright each lamp over 100 wattage no dimmer switch. No smoke alarm in room. The toilet was at the end of the bed not part of the bathroom, no sink in the toilet no extractor fan that worked, only dirt fell out of it when sitting on the toilet.small wardrobe. Very hot room due to mini bar heat expelled. Stayed in far superiour 4 stars in nice. Don't bother with this one.

    4
    « Friendly staff, central location. »

    At our arrival, the person in charge of valet parking was genuinely friendly and very helpful. Later on he helped us choosing a restaurant in the area. His enthusiasm and helpfulness made our stay great. The staff at the front desk was also friendly. The room was spacious, yet maybe a bit plain. Very clean though. Quiet also, even on the street side. Regular breakfast, nothing major.

    3
    « A good hotel with a perfect location »

    Me and my friend had a nice weekend's stay in room 514. The hotel's interior is a 4-star hotel worthy. The location is pretty much perfect. Delicate bathroom. Even though the breakfast was good, the selection was quite small. The orange juice was out two days in a row. According to my friend, the coffee was great. Our room had a separate toilet without a sink, so we had to switch between toilet and bathroom to wash up; A bit odd. The bathroom sink was not equipped with a dispenser, only a bar of soap. That's neither delicate nor environment friendly. The WiFi worked for my friend, but he got fed up with having to log in all the time. For me, the WiFi almost didn't work at all (even logged in). Don't waste €35 on a taxi if you don't have to. The 98 bus departs frequently from the airport and goes along the Promenade des Anglais. Get off at ?Albert 1er/Phocéens? and the hotel will be a 5 minute walk away, right off Place Masséna. The hotel's got a car rental deal with a company called Elite rent. They bring and pick up the car at the hotel. However, we found the prices to be a bit stiff, so we went to check out a couple of other nearby rentals. We didn't find a cheaper car, so we could just as well gone for the hotel deal.

  • 4
    « Lack of ventilation in overheated room otherwise marred a nice stay »

    The positives: A few hundred meters or less walk to the major shopping, the charm and restaurants of the old town, the sea, nearby bus and tram stops. Hotel and rooms nicely appointed; quiet room facing back. Check in staff efficient and friendly. Ample breakfast, supplies readily replenished. Many TV channels in various languages. In-room electronic safe. Coffee and tea making facilities. Good in-room lighting. Mini-fridge with adequate space for a few own items. Free wifi. Good water pressure, two lifts to the 6 floors; never had to wait more than a couple of minutes. The negatives: small and awkward-shaped WC in room 425. To use the electronic safe one has to use the electronic key card. But to use the card for the safe, one has to remove the card from the wall which then would cut off the room's power supply, then you cannot see; also placing the safe on the floor makes it uncomfortable to use unless you can easily get on your knees. Tip to guests: ask for two key cards: one to use the safe and one to have power available for lights, etc. While Wifi was fast and free, it always took a bit of extra effort/time to reconnect after returning to the room. But unfortunately the important negative was an overheated room and a thermostat which was completely nonfunctional. Temperature, fan, on/off were all inoperable. Opening the window/door let in cool air on a mid-December night, but it's hardly environmentally friendly. Inside the room I quickly felt unwell. Going out for a walk fortunately overcame that. Fix the ventilation and heating and you have an ideal place to stay in a city that has much to offer.

    4
    « A very nice hotel in an excellent location »

    The best thing about this hotel is its perfect location. It's near everything central. Right next to all the shopping, and the central boulevard, and a bit farther, the old city and the promenade. The staff was very nice and helpful. The room was quite comfortable and very quiet. Clean and tidy. The breakfast was OK. The croissants were superb and the fruit also very good. But not enough vegetables (in my opinion). The cheese also wasn't too good and the coffee just OK.

    4
    « Spot on »

    36 hours spent in Nice & two nights at this lovely hotel. What struck us straight away was how nice the hotel looked from the front followed by the friendly & very helpful reception staff. The room was ideal & perfectly suited our needs. Huge comfortable bed, massive flat screen tv with BBC 1 & 2 incl. Tea & coffee facilities. Immaculately clean. Shower absolutely no problem & worked well. Breakfast is excellent. The hotel is perfectly situated and there are some great restaurants dotted around. For the price I was more than happy & I will definitely stay there again.

    3
    « Great location in Nice »

    Great location - just a few minutes' walk from Massena Square and the gardens and the huge shopping area. Maybe a 10 minute walk to the stunning Nice sea front and long promenade and the old town. Entrance is discrete and interior design is very modern. Reception staff friendly and helpful. Breakfast - on the ground floor - was busy but excellent selection of hot and cold food - entirely self-service. Didn't try the hotel bar as there are simply too many bars and restaurants in the immediate area. The room was disappointing - it had all that you'd expect but was really small. Separate small bath/sink from the toilet. Safe was key operated. Room key needed for power with no delay time when you needed access to safe - so plunged into darkness. The heating/air conditioning unit didn't appear to work. Also, unfortunately in the adjoining room it seems there were three young women enjoying a hen party. Their taste in music was interesting but their singing skills left a lot to be desired. Very poor sound insulation. Two nights of noise - not very relaxing. Tall window with a gate was pretty but the view was negligible. Although they had put some plants at the base of the area.

    5
    « Beautiful spot in Nice »

    We stayed here for a two day stay in Nice. Rooms was a modern, clean room in the midst of Nice. It was just perfect! I love the rugs. Check out this beautiful rug that was throughout the hotel. Staff very pleasant and accommodating to all of our questions and issues.

    1
    « A real disappointment // smelly, noisy & small »

    1. I felt like staying in a cheap station area hostel rather in a 4 star hotel. 2. Other guests were freely smoking in their rooms and the incredibly strong smell could be felt everywhere, including the corridor and our room. I complaint about that to the reception people, but apparently they are not allowed to disturb other guests, so they can do whatever they want in their rooms. 3. The hotel was old and the room we got was small and weird (toilet was separated from the bathroom). 4. The breakfast room was very small. It was difficult to move around or to find a free table. Moreover, the cleaner was doing her vacuuming around the breakfast area and the lobby (at 8AM!), so it was really unpleasant and noisy. 5. I booked this hotel and paid a premium to receive 4 star service, unfortunately this hotel was worth nothing more than 2 stars.

    4
    « Great Location, Older but Renovated »

    The Hotel Messena is in the middle of town, minutes by foot from almost anywere -- or so it seemed to a first-time Nice visitor. We walked through town to the seafront, enjoying the parks and plazas greatly and then . . . there was the Promenade des Anglais. Beautiful. The hotel is older but kept nice. Our room looked out on rooftops to the rear, which is hardly the most desired view. But it nevertheless as very French and interesting, as if the polished veneer had been scratched, allowing us a glance beneath the shiny surface of Nice. Our group had breakfast each morning of our two-night stay, and the food was plentiful and well-presented. Did not try dinner there, but instead opted for places nearby for simple fare. There are lots of boulangeries, cafes and stores convenient to the neighborhood, which felt very safe. The only issue we had was with condensation from our A/C, which dripped onto the carpet overnight. The staff was very friendly and helpful, even with a group of almost 50. Not sure what the rate was, as it was prearranged; but I could see staying there next time in Nice.

    4
    « Great hotel in Nice France »

    Hotel is old but has been renovated and brand new inside. Nice hotel to stay in. Rooms are large. Hotel is very convenient and walking distance to a lot of places. Staff are helpful. Breakfast is ok. Nothing great. Good hotel to stay in Nice

    4
    « Excellent central hotel »

    Good hotel in centre of town close to all shops and restaurants. Check in was swift and luggage storage offered free of charge Room clean and large bathroom. Air con was good with a fridge available. Choice of tv programmes to suit. Walls were a bit thin and you can hear next room. This didn't spoil the hotel as it was quiet. Breakfast was excellent, bacon, scrambled eggs and sausage. Along with various fruits, cheeses, ham and breads. A great selection for all. It was very busy one day when we had a lie in. Would definitely stay again

    5
    « Memorable vacation! »

    I very much enjoyed my stay in Hotel Massena last month. My friends and I were there for almost 2 weeks during a friend's wedding. The staff was the best! They were all extremely friendly and accommodating to our needs. This hotel is perfectly located whether you would like a quiet stroll or have a fun night out. I will come back to Nice again and will definitely be staying in Hotel Massena.

  • 3
    « Night club opposite bedroom ! »

    Very nice room. Hotel in great location. Breakfast excellent. All good apart from the nightclub noise from the street till 5 in the morning. Very difficult to get a nights sleep with that going on most of the night. Spoilt a lovely weekend away.

    5
    « Great hotel in a great location »

    I stayed here recently with family members.. Rooms are modern and very spacious for city hotels. Bathrooms well equipped with large fluffy towels and adequate toiletries.. We had a small balcony which was lovely to open out for fresh air. The staff were fantastic - eager at all times to help and spoke excellent English . The location of this hotel is superb ...5 mins walk from both shops and the beautiful promenade. As taxis are expensive in Nice, you save on this expense as the only taxi you need is to and from the airport. For the price you pay, this hotel is great value. Breakfast was included in our package and there was a great variety of fruit + breads on offer. I would highly recommend this hotel to people of all ages.

    5
    « 80th Birthday celebration »

    The location of the hotel is brilliant - it had everything to suit everyone in our group from 18 - 80 years old - we had a fantastic time right from the moment we entered Nice - going through passport control where the officer sang happy birthday to my mum as she came through , to the warm ,friendly people we met in the hotel , restaurants , shops and when out and about - thank you Nice for such a memorable time - Nice is very very nice !

    4
    « Nice stay »

    Room was nice and modern with fridge and TV with lots of channels in various languages. Bathroom was modern and nice and clean. Room isn't massive but you expect that in France. Breakfast room is tiny and was quite chaotic in the morning. Excellent location for exploring Nice and the surrounding areas.

 

Getting to the hotel ...

All directions
·From: Aix on the A8 motorway Take exit n°50, Promenade des Anglais. Follow signs for the "Centre ville" along the sea front. Continue until you reach Place Massena, direction "Acropolis" Continue on Boulevard Jean Jaures (see map above). Turn left by bus stop. Rue Alberti: Continue straight on. At the third set of lights turn left into Rue Hotel des Postes (in front of MARTIN, the florist). At the second set of lights turn left into Rue Sacha Guitry (Galeries Lafayette is on the corner). Take the first left into Rue Gioffredo. the hotel is 50 m further on. ·From: Italy on the A8 motorway Take Exit 55, "Nice Est", towards the "Centre ville" following signs for "Acropolis Congrès". Continue s...

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