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The perfect location in Nice to enjoy not only the city but its surrounding. You'll be surprised by the kindness of the staff, the cleanliness of the whole property, to sleep like a baby as the hotel is so quiet by night and you'll fall in love with the succulent French products served at breakfast, You'll not be disappointed.
This hotel is in a great location- right by Place massena and was to walk to the Old Town and near the bus that good to museums as well as the train station. Our room was large, water provided, and the breakfast was good. there is also a refrigerator in the room.
Dear, Thank you very much for your wonderful feedback. We are delighted you enjoyed our central location and the comfort of your room. We look forward to welcoming you again for another stay. For your next visit, consider booking directly on our website for the best rate. Julian Migueres, directeur général
Needed to leave a poor Airbnb part way through stay and found the Best Western. Really friendly when we checked in, perfect location 5 mins from old town and a stones throw from the shops & restaurants. Hotel clean, cool and room was great. It is on edge of the bustling town area so some noise at night but not bad but light sleepers (not me 😃) may prefer ear plugs. Will be back but maybe not mid August as soooo hot!! Thanks to all the staff
Dear, Thank you very much for your wonderful feedback and perfect rating. We are delighted that you enjoyed our central location, the warm welcome from our team, and the comfort of your room. The whole team hopes to welcome you back for another personalized stay—perhaps next time during the gentle evenings of late spring or early autumn, when the city still offers lively summer events and open-air concerts, but with milder temperatures. We look forward to seeing you again soon. Julian Migueres, directeur général
We stayed at the Best Western Plus Hotel Masséna for our honeymoon and had a very enjoyable stay. The location is excellent, just a short walk from the Masséna tram stop, making it easy to travel to and from the train station, while the Old Town, seafront and many restaurants are all within easy walking distance. We received a professional yet friendly welcome on arrival. As the hotel knew we were celebrating our honeymoon, they had decorated our room and left us some delicious macarons, which was a thoughtful surprise and a lovely way to start our stay. Our room was spacious and spotlessly clean. We also had a balcony, which was useful as it meant my husband could vape without needing to leave the hotel. The bathroom felt modern and well finished, although the rest of the room was beginning to show its age in places. The complimentary bottles of water that were replenished each day were very welcome during the August heat, and having a fridge in the room was another nice touch. It was perfect for keeping a bottle of wine chilled to enjoy after a day exploring Nice. Overall, this is a well-located hotel with friendly service and several thoughtful touches that made our stay memorable. We'd happily stay here again.
Dear Mr. and Mrs. Robparks, Thank you very much for taking the time to share such a detailed and wonderful review of your stay with us. We are truly delighted to hear that you chose the Best Western Plus Hôtel Massena Nice to celebrate your honeymoon and that you enjoyed your experience with us. It is a pleasure to know that our central location, close to the tram, the Old Town, the seafront and many restaurants, contributed to making your stay more convenient and enjoyable. We are also very happy that the little touches prepared for your special occasion, including the room decoration and macarons, helped make your arrival memorable. Our team always enjoys creating special moments for our guests, especially for such an important celebration. Thank you as well for your kind words regarding the cleanliness of your room, the welcome from our team, and the amenities provided during your stay. We appreciate your comments about the room and facilities, which are very valuable as we continue to improve our hotel while preserving its unique charm. It was a pleasure welcoming you for this special occasion, and we would be delighted to welcome you back to the Best Western Plus Hôtel Massena Nice for another enjoyable stay in Nice. Kind regards, Julian Migueres, directeur général
If you are looking to truly test your patience and lower your expectations to subterranean levels, this Best Western in Nice is the perfect destination. Weeks before arriving in a sweltering 32-degree Nice, we thought it might be a charming idea to inquire about an early check-in, seeing as we were landing before 10 AM. The response we received via Booking.com was an absolute masterclass in profound nothingness. Naturally, upon arrival, we dared to ask the question again. The staff graciously promised to 'get back to us' later that day. We are, of course, still waiting with bated breath. Apparently, completely ignoring your guests—without bothering to offer a simple 'yes' or 'no'—is a bold new trend in hospitality that we simply aren't sophisticated enough to appreciate. The reception staff themselves were an absolute delight. Their flawless execution of utter disinterest, perfectly paired with a breathtakingly arrogant attitude, really made us feel like the bothersome peasants we clearly were for expecting basic customer service. And then there was the breakfast. Having stayed at numerous hotels in this class, we were truly mesmerized by their innovative approach. The buffet was an exercise in extreme minimalism: most of the food was entirely gone and, in a stroke of genius, rarely ever refilled. It saved us the terrible inconvenience of actually eating. Watching the sheer, mounting frustration among our fellow hungry guests every morning really fostered a wonderful sense of community. Highly recommended if you enjoy being actively ignored and starting your day on an empty stomach.
Dear Sir, Thank you for sharing your detailed impressions. We are sorry to hear that your experience did not match your expectations. We understand that you were hoping to check in at 10:00 a.m. and appreciate that arriving early can be important after travelling. However, during this busy period, it is unfortunately not always possible for us to have rooms ready that early. We did respond to your request before your arrival that early check-in is always subject to availability on the day. To make your arrival as comfortable as possible, we always offer to store your luggage, provide a space for you to change, and offer complimentary refreshments whilst you wait. As soon as your room was ready, we contacted you immediately through Booking, allowing you to check in two hours before our standard check-in time. We hope you will understand that we did our very best to accommodate your request and sincerely hope you enjoyed the rest of your stay with us. Regarding breakfast, our team makes every effort to ensure that the buffet is continuously replenished throughout the service so that all guests can enjoy the full selection. If there was any brief delay in replacing certain items, please accept our sincere apologies. However, we are confident that the buffet remained plentiful throughout breakfast service and that all our guests were able to enjoy a satisfying meal. We are also sorry that your review did not reflect the quality of our breakfast, which is something we are particularly proud of, with a wide selection of homemade preparations and products carefully sourced from local producers. Your feedback is essential for us to improve, and we sincerely hope to have the opportunity to welcome you again in the future. Julian Migueres General Manager
Not my first visit, Ive been there for the many years and I keep coming back. I always feel at home, very welcomed, and they always provide me with the best services, clean and comfort. Everyone is so friendly, the director of the hotel Julian is always around, welcoming everyone and checking on his guests, and his team from the receptionists to the extended members are just amazing! I've been there for many years, and that time of the year in July was a last minute booking, they made it very easy. Now get ready, I'm coming back next month for the longest stay for my holidays.
Dear Mr Bekhazi , Thank you so much for returning to our hotel this July. it is always a pleasure to welcome you. Thank you also for your kindness and your praises which I will forward to all the team. We are impatient to see you in August, Kind Regards, Julian General Manager
Stayed for three nights during the heat wave of July 2026! Room was clean, it stayed relatively cool, and had all of the amenities we needed. It was quiet and the elevators were fast. You can't beat the location for proximity to the tram, which is just two stops away from the train station. You can walk everywhere - it feels safe and clean. Staff was friendly and helpful,, even when we forgot the key in our room. Highly recommend!
Dear, Thank you sincerely for your excellent feedback and for your wonderful rating. We are delighted that you appreciated our renovated hotel's location and the attentive service of our team. We hope to welcome you again soon for another personalized stay. Feel free to book directly through our website for the best rate. During your next visit, you might also enjoy the Nice Jazz Festival taking place a short stroll from the hotel, offering a unique musical experience in the heart of the city. Julian Migueres, General Manager
The staff were very attentive especially Elenia on the front desk who made our staff very special as it was our ruby wedding anniversary. We will certainly visit again.
Dear, Thank you sincerely for your wonderful feedback and this excellent rating. I am delighted that our team, and in particular Elenia at the front desk, contributed to making your ruby wedding anniversary stay so memorable. We look forward to welcoming you again for another personalised experience in our renovated hotel, perfectly located near the sea and the city centre. See you soon in Nice, perhaps during one of the city's festive summer events or the world-class Ironman France Nice on June 28th. Julian Migueres, General Manager
During our stay from 26 May for three nights, my friend and I were extremely pleased with both the hotel and its location. As my friend has mobility issues, being close to public transport, restaurants, cafés, and the central district was ideal and made our visit much easier. Upon arrival, we were greeted by Tatiana, who was exceptionally friendly and helpful. After entering our room, we realised the setup wasn't ideal for two adult females—an oversight on our part. We approached Tatiana, who once again assisted us with patience and professionalism, offering several options. We ultimately chose to have our own rooms, which suited our needs perfectly. Throughout our stay, Tatiana continued to support us, providing directions to various places of interest and answering all our enquiries with genuine care. Because of the excellent service we received—particularly from Tatiana—and the convenience of the hotel's location, I will be highly recommending your hotel to others.
Dear, Thank you very much for your wonderful feedback and for awarding us the highest rating. It is a real pleasure to read that our central location was convenient for you both, and that the support provided by Tatiana made such a difference during your stay. Your recommendation means a lot to our team. We look forward to welcoming you back for another personalised stay at Best Western Plus Hôtel Massena Nice. For your next visit, consider booking directly on our website to benefit from our best rate. Julian Migueres, General Manager
Fantastic position in beautiful Nice. De luxe room was superb. Staff incredibly helpful. Great breakfast. Very clean. We would highly recommend this hotel.
Dear, Thank you sincerely for your wonderful feedback and your 5-star rating. We are delighted to know you enjoyed your stay, appreciated the comfort of your renovated de luxe room, and benefited from our central location close to the sea and city centre. Our team is always committed to offering you a personalized stay. With the sunny days returning, May in Nice is the perfect time for a getaway, especially with the Cannes Film Festival easily accessible by train and the opening of private beaches. We look forward to welcoming you again soon. Book directly on our website for the best rates! Julian Migueres, directeur général
The toilets and bathrooms in this hotel's rooms are the worst I've ever seen. The toilet and bidet are in separate areas. Hitting your foot on the raised area when entering the bathroom can ruin your vacation. There's no sound insulation; sounds from adjacent rooms and the hallway are completely audible in your room. There are huge gaps and cracks under the door, and the air conditioning doesn't work. The staff at reception (except the supervisor) are unhelpful and, on the contrary, try to make things more difficult for you. Don't let the hotel's name, location, room pictures and entrance decor fool you. You should think twice before booking. Don't waste your money just because it's a 4-star hotel; there are much better hotels in the area. This hotel absolutely does not deserve The Western Plus name and 4 stars.
Dear Kuntepers, Your feedback is essential to us and I am sincerely sorry that your experience did not meet your expectations. Please be assured that your comments regarding the bathroom and comfort are taken very seriously. With regards to the room layout, please note that it is very common in France to have separate toilets from the bathroom, especially in older buildings. We did look for a suitable solution for you in this regards. We hope to have the opportunity to welcome you again in the near future. Julian Migueres, General Manager
I had such a great time at the Best Western Massena Nice during my 9 day stay. The staff could not have been more helpful and cheerful. Aside from the fact that the room and amenities were great, the hotel staff eagerly accommodated my requests regarding my dog, Marty. Their suggestions and assistance were always great. They followed up on requests, including when I asked to have my room cleaned earlier than the normal time. Centrally located. Relatively spacious room, and immaculate. Nicely decorated. Overall a great experience. Thank you to Best Western Massena Nice.
Dear Papajk, Thank you sincerely for your wonderful feedback and for highlighting the dedication of our team. We are delighted you enjoyed your personalized stay, appreciated our central location, and found comfort in the recently renovated hotel and its amenities. It is always a pleasure to welcome your four-legged companion. We hope to have the joy of seeing you and Marty again very soon. For your next visit, reserve directly on our website for the best rates. Warm regards, Julian Migueres, General Manager
Beautiful location, friendly and welcoming staff, everything is ok, appreciated the valet parking service, breakfast and super cleanliness
Dear 495Graziac, Thank you for your wonderful feedback. We are delighted that you fully enjoyed our central hotel location, the dedication of our team, our valet parking service, and the quality of our breakfast and cleanliness. Your satisfaction is our greatest reward. We hope to welcome you again soon for another personalized stay in Nice. Best regards, Julian Migueres, General Manager
We had a great time. Location, breakfast, and the kindness of the staff. It is also possible to directly reserve the parking which is right in front of the hotel
Dear Fiammetta, Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you had a great stay and that you appreciated our location, breakfast, and the kindness of our team. We are also glad that the convenience of reserving the parking directly in front of the hotel contributed to your experience. We look forward to welcoming you again on your next visit. Kind regards, Julian Migueres General Manager
Perfectly located, spotlessly clean, very welcoming, helpful and friendly staff. We were particularly with Tatiana - we had called with questions and she gave us great informational- way more than “yes” or “no” answers. Tatiana also checked us in and she was delightful. We had brief encounters with other staff and they were all great. I highly recommend Best Western Plus Hotel Massena Nice.
Dear Jw209, Thank you very much for taking the time to share your wonderful feedback. We are delighted to hear that you enjoyed our central location, spotless rooms, and the friendliness and helpfulness of our team. We are especially thrilled that Tatiana made such a positive impression, providing detailed information and a delightful check-in experience. Your kind words will be shared with her and the entire team, as they are truly motivating. It was a pleasure to host you, and we sincerely hope to welcome you back to the Best Western Plus Hôtel Massena Nice on your next visit to Nice. Warm regards, Julian Migueres General Manager
Hotel was fine, not great. Internet would not work without complaint and rooms seemed more on the “needs the contractor out to finish the final touches.” Ask for upper floor to avoid street noise if you have a balcony room. Bathroom in room 512 was updated but toilet is separate from main bath. King bed comfortable. No air conditioning running as it is their winter, but administration gave us two fans to help cool the room down and that helped a lot. Opening windows at night is fine as long as all the lights are off so bugs don't fly in room. Breakfast was great and worth paying for; nice way to start your day. Elevators fast and good size. Walking distance to Carnival and all trams and Gare Nice-Ville.
Dear Boiseboundin3, Thank you for taking the time to share your impressions of your stay. We're pleased that you appreciated the comfort of your bedding and the quality of our varied breakfast, as well as the privilege of our central location. Your comments are valuable, and we will continue our efforts to improve. We hope to have the pleasure of welcoming you again soon. Best regards, Julian Migueres, General Manager
Perfectly located within short walk of vieux Nice, the Promenade des Anglais, boulevard Jean Medecin, the main shopping district and the park that runs up through the city with children's playground. Also, a great choice of local eateries just next to the hotel. Mama Roma, a lovely boulangerie, a brasserie and an Italian trattoria. Super Utile just up the street as well. We arrived by car and were able to pull up outside the front door to unload with a hotel member of staff on standby to park the car in the carpark across the road. The room was ready when we checked in at 1pm and we were really delighted with the spacious, tastefully decorated family room with massive double bed and comfortable sofa bed for our son. Decent fridge and good quality hairdryer as well. Good selection of TV including UK programmes. Reception staff were friendly and helpful, wearing Carnaval themed outfits. Breakfast was the best we've had in a French hotel. We loved the fresh orange juicing machine with unlimited juicing available. The Palais de thés rack with its variety of tea leaves along with teapots made for the best cup of tea I've had in France! A great touch. Also,impressed by a choice of thin “mini” crepes and thicker pancakes that you could heat up on a griddle. My son spotted the barrel of maple syrup. Great touch. He alsonspotted the “make yourself a boiled egg” corner which he loved. A pot of simmering water with egg holder ladles along with sandtimers of varying lengths to ensure a boiled egg to particular taste. Never seen this in a hotel before. An array of mini brownies, eclairs, tartes aux fruits - all top quality. And then all the usual options too. What a treat. When it came to leaving, the hotel staff brought our car out and had even charged it to capacity overnight which was an unexpected but wonderful surprise. Thank you. Highly recommend this hotel. I have stayed in many hotels and this hotel stands out for its quality in every respect. We also got a great price, €152 for the night including breakfast. Hope to be back for another “mini break”!
Dear Susie , Thank you very much for your generous feedback. We are delighted that you enjoyed the central location of our hotel, the comfort and spaciousness of your family room, as well as the attentiveness of our team during your stay. It is wonderful to know that our breakfast selection and small details made a real difference and contributed to the success of your stay. We are honored to have been able to offer you a personalized stay. We look forward to welcoming you again soon for another perfect break. Julian Migueres, General Manager
The staff is very friendly and the hotel location is perfect. Easy access to Old Town Nice. It was perfect for attending Carnaval de Nice nighttime parade
Dear Rick P., Thank you for your kind words about our team and perfect location. We are delighted that you enjoyed your stay during the Carnaval de Nice and appreciated how close we are to Old Town. We look forward to welcoming you again. Best regards, Julian Migueres, General Manager
Four nights at Best Western Plus Hôtel Masséna, Nice. The hotel is ideally situated, surrounded by restaurants, retail shops, a supermarket 150m down street and easy walk to Old Town. Room 515 was huge with flat screen TV with internation English channels, coffee making machine, very, very comfortable bed and two balconies. Best Western Plus Hôtel Masséna Nice The room was airconditioned, spotlessly clean and very comfortable, featuring two casual chairs and a desk with chair. Bathroom functional, comfortable size, complimentary toiletries, unfortunately there is no power outlet in bathroom for hairdryer – need to use power outlet near coffee machine. Whilst we were visiting – it was my birthday – returned to the room one afternoon on birthday to find balloons – indicating “happy birthday” on bed – a very personal, handwritten birthday card and subsequent complimentary bottle of wine – THANK YOU! Breakfast is provided on lobby level with vast variety of options catering for all tastes, cultures and nationalities. All staff encountered during our four-night stay were friendly, helpful and professional – special thanks to staff at reception – who on occasions – assisted with transport, shopping and restaurant advice. WE have no hesitation in thoroughly recommending the BWPHM !
Dear Vada, Thank you warmly for sharing such an enthusiastic review. It is a pleasure to know that you enjoyed both the unique location of our renovated hotel and the attention paid by our teams to ensure you a personalized stay—especially for your birthday. Your appreciation of the comfort, cleanliness, and amenities of your spacious room, as well as the quality breakfast and professionalism of our staff, is very gratifying. We look forward to welcoming you again in the heart of Nice for another memorable experience. For your next visit, book direct on our website to benefit from the best rate all year round. Kind regards, Julian Migueres, General Manager
This is a perfectly located hotel with a first class staff and excellent amenities. The breakfast is excellent value for money and has a wide variety from which to choose.
Dear Dave, Thank you very much for your wonderful feedback. Your appreciation of our personalized service, central hotel location close to the sea and city center, and varied breakfast delights us. For your next visit, book direct on our website to benefit from the best rate available. We look forward to welcoming you again soon. Best regards, Julian Migueres, General Manager
The hotel is located close to everything. Its a short walk to the old town, the mall and other stores are close by. The Tram station to and from the airport is a short 7 minute walk from the hotel. The staff were super friendly and helpful. Recommend
Dear Anette, Thank you sincerely for your excellent review. We are delighted that you appreciated our central hotel location, ideally situated for exploring the old town and all that Nice has to offer. Your comments on the attentiveness of our team are much appreciated, as personalized service is a priority. For your next personalized stay, remember that the best rate awaits you when booking direct on our site. We look forward to welcoming you again. Best regards, Julian Migueres, General Manager
Great location in the city center, nice and friendly staff, valet parking was practical. Breakfast is fabulous (pancakes and everything one could wish). Room was clean and cosy.
Dear D37kwestherv,, Thank you for your wonderful comments. We are delighted you enjoyed the central hotel location close to the sea and downtown, the comfort of your room, and our fabulous breakfast selection. Your appreciation of the team and valet parking means a lot to us. For your next personalized stay, book direct on our official website for the best rate. Best regards, Julian Migueres General Manager
Nice hotel in a good location. Excellent staff. Room ok. Good value/price for february. Nothing more to add to this review. I just need to reach 100 chars
Dear Sbignozzi, Thank you for sharing your feedback. We are delighted that you enjoyed our prime location and appreciated the professionalism of our team. Our goal is to ensure a personalized stay, always offering the best value. For future visits, booking direct on our website guarantees the best rate. Kind regards, Julian Migueres General Manager
An excellent hotel where everything runs perfectly. Kindness of the staff, delicious breakfast, very clean, located in the center, three minutes away from the splendid Place Massena.
Dear Barbara, Thank you sincerely for your kind feedback. We are delighted you enjoyed the warm welcome from our team, the quality of our breakfast, and the cleanliness of our renovated hotel. Our central location, just steps from Place Massena and the sea, is ideal for discovering Nice. For your next personalized stay, remember that the best rates are always on our official site. We look forward to welcoming you again soon. Best regards, Julian Migueres, General Manager
We booked a standard room, maybe we expected a little bigger, but it was neat, after all it was only needed for an overnight stay. Soundproofing could be better. But overall more pluses than minuses, ideal location, we recommend.
Dear Laury, Thank you for your positive recommendation and kind feedback. The central location of our hotel truly makes it easy to enjoy the very best of Nice— We're pleased you found your room neat and hope your experience left you with good memories. For a future visit, please contact us directly to explore more spacious room categories and benefit from the best rate on our site. We look forward to welcoming you again. Best regards, Julian Migueres, General Manager
After first seeing good reviews and then bad reviews about the Renaissance on the Promenade des Anglais (and booking and then canceling), I was nervous about where to stay. The Best Western Massena turned out to be a great choice - it was cozy, nicely decorated (even the non-Christmas decorations that had an Art Deco feel), centrally located, and friendly staff.
Dear Jenny, Thank you very much for your kind words and for sharing your experience. It is a great pleasure to know you felt comfortable and welcomed, and that our Art Deco-inspired decor and central location contributed to a memorable stay. Our team places the utmost importance on ensuring a warm and attentive atmosphere for our guests. As the festive season approaches, you will soon find Noël decorations and entertainment to make your stay unique and wonderful—our location is just a stone's throw from Nice's Christmas markets. We look forward to seeing you again soon for another personalized stay in the heart of Nice. For the best rates, booking directly through our official website is always your best option. Best regards, Julian Migueres General Manager
Hospitality and professionalism are the keywords for this business trip. Excellent location for doing anything.
Hello, Thank you for highlighting the professionalism and hospitality extended to you during your stay. The team is delighted that the central hotel location, so close to the sea and the heart of the city, contributed positively to your business trip. If you visit us again in December, you'll also discover Noël decorations and entertainment to make your stay unique and wonderful—just a stone's throw from Nice's Christmas markets. We look forward to your next stay. Book direct on our site for the best rates year-round. Yours sincerely, Adriana Anedda Guest Relation Manager
Location great for the old town, access to the Railway station for day trips. Close to the Tram stops. A variety of drinking and eating places locally or a short walk or tram ride for those a bit further away giving more choice.
Dear Guest, Thank you for sharing your impressions. We are delighted that you appreciated the central location of our renovated hotel, just steps away from the sea, the old town, and main transportation—including the railway station and tram stops—ideal for discovering Nice and the surrounding region. As the festive season approaches, you'll also find yourself just a stone's throw from Nice's Christmas markets, with decorations and entertainment to make your stay unique and wonderful. You'll always find our best rate by booking direct. Best regards, Adriana Anedda Guest Relation Manager
I had a wonderful stay at the Best Western Hotel Massena in Nice. The staff were incredibly kind and welcoming, always ready to help with a smile. The breakfast was excellent, offering several gluten-free options, which I truly appreciated. The entire hotel was spotless, and the cleanliness made the stay even more comfortable. Visiting during the Christmas season made the experience magical—the festive atmosphere, decorations, and warm ambiance added an extra touch of charm to the whole stay. I would definitely return and highly recommend this hotel to anyone visiting Nice!
Dear Guest, Thank you for your glowing feedback following your recent stay. Your kind words about the welcome and attention from our team are heartwarming, and we are pleased you appreciated both our varied breakfast options and high standard of cleanliness. We are delighted that you enjoyed the unique festive atmosphere created by our Noël decorations and entertainment to make your stay unique and wonderful. Just a stone's throw from Nice's Christmas markets, our central location gives you easy access to the best of the city at this special time. It would be a pleasure to welcome you again soon for another personalized and memorable stay. Best regards, Adriana Anedda Guest Relation Manager
Google üzerinde az önce As returning clients we decided to celebrate our wedding anniversary in Nice and of course we choose this nice hotel again. Why we choosed again is from its excellent location in the heart of Nice, helpful and kind staff, especially Miss Irina Criganuta and others.
Dear Guest, Thank you for your trust and for choosing our hotel once again for such a special occasion as your wedding anniversary. We are delighted that the central location of the hotel and the attentiveness of our team, especially Miss Irina Criganuta, contributed to your pleasant experience. Your recognition means a lot to us. If you are coming in December, you will find our decorations and entertainment to make your stay unique and wonderful. Our hotel is just a stone's throw from Nice's Christmas markets. We look forward to welcoming you again soon. Best regards, Adriana Anedda Guest Relation Manager
Very good location 5 minutes to the main street, 10 minutes to beach, 20-25 minutes to train station by walk. So close to the city center & old city, don't need taxi or public transportation. Very friendly stuff, perfect breakfast but little bit small rooms also if you are big or fat probably not fit into the shower cabin. But I will still stay again.
Dear Guest, Thank you for your feedback and for highlighting our privileged location near the sea, the city center, and the old town. We are pleased to read your appreciation for the friendliness of our staff and the quality of breakfast. Our renovated rooms are designed to maximize comfort, but we are aware that certain layouts may not meet everyone's preferences. We will be glad to welcome you again for another personalized stay. If your next visit is planned around November, you'll have the opportunity to enjoy our magical Christmas decorations, with festive lights and entertainment enhancing the atmosphere throughout the hotel. For your next reservation, booking directly through our website ensures the best rates. With my best regards, Adriana Anedda Guest Relation Manager
We really liked our stay in the hotel. Its location is fantastic! Very nice and helpful front desk stuff! Thank you!
Dear Guest, Thank you for such positive feedback. Your satisfaction is our greatest reward, and it is a pleasure to know you enjoyed our central hotel location close to the sea and downtown, as well as the attentiveness of our front desk team. If you plan to visit Nice again, keep in mind that from mid-November, beautiful Christmas decorations go up in our hotels, creating a magical and festive atmosphere throughout the city. We would be delighted to welcome you for another personalized stay—direct bookings on our website ensure you always benefit from the best rate. Kind regards, Adriana Anedda Guest Relation Manager
I chose this hotel based on its location, photos, and reviews from other guests. We were very satisfied with our stay. The staff were kind and always friendly to everyone. The breakfasts were filling and well-balanced, and the fresh coffee and juice were definitely a plus. We would be happy to come back!
Dear Customer, Thank you sincerely for your valued feedback following your recent stay. It is a pleasure to learn that the team made you feel genuinely welcome and that you appreciated both our privileged location and our breakfast selection. If your future visit is planned toward the holiday season, you will discover our hotel dressed in its finest – from mid-November, Christmas decorations go up, with lights, garlands, and a truly magical atmosphere that adds a special charm to your stay. It would be a great pleasure to welcome you again soon. Booking directly on our official website ensures the best rate for your next experience in the heart of Nice. Best regards, Adriana Anedda Guest Relation manager
Perfect location for the Old Town, seafront, restaurants, transport and shopping. Excellent and genuinely friendly and helpful staff. Breakfast worthy of a 5 star hotel and a good room with all amenities. Cleary a very busy and well run hotel. Highly recommended.
Dear Customer, Thank you warmly for your wonderful feedback. We're delighted that you found the location ideal for exploring Old Town, the seafront, and local attractions. Your kind words about our helpful team and the quality of our breakfast are a great reward for us. As the festive season approaches, you might also enjoy the magical Christmas decorations that go up in our hotel—including our lights and garlands—from mid-November, adding a special atmosphere to your future stays. We look forward to welcoming you again, always with our best rate available on our website. Best regards, Adriana Anedda Guest Relation Manager
The location is excellent, and the staff were wonderful—friendly, accommodating, and always smiling. Complimentary coffee, tea, hot chocolate, and water were available at the front desk, with pleasant private seating areas nearby. The rooms are understandably older, and the door stuck a bit, but the furniture is modern and well maintained. Overall, the experience falls between very good and excellent.
Dear Dgrnyc, Thank you for your kind feedback. We're thrilled to hear you appreciated our excellent location and the friendly, accommodating nature of our staff. It's always our aim to create a welcoming atmosphere for our guests. We're glad you enjoyed the complimentary beverages and seating areas too! While our rooms have a charming older character, we're continuously working to maintain and improve them. We hope this minor inconvenience didn't detract from your overall stay. If you're planning another visit, do check out our Halloween week in all our hotels, featuring delightful decorations and gourmet entertainment for young and old! We look forward to the opportunity of welcoming you back soon. Adriana Anedda Guest Relation Manager
A four day break in Nice via Jet2 Holidays. First impressions. Very friendly, welcoming and informative front desk staff. Hotel well situated close to Place Massena, tram stops, local restaurants (only 2,102 in Nice !), the Promenade des Anglais and the Old Town. Sadly our small ‘Standard room' was dark with little natural daylight and overlooked the array of air con paraphernalia, but peaceful at night. Very small loo and separate bathroom with unreliable hot water from the shower. Fantastic breakfast every morning if you avoided the 8.30 rush. Lovely smiling serving staff. Would upgrade to a better room next time.
Dear Nickcj9005zh, Thank you for sharing your impressions from your recent stay at Best Western Plus Hôtel Massena Nice. We are thrilled to hear that our central location and friendly front desk staff contributed positively to your experience. It's wonderful that you enjoyed our breakfast and the service provided by our team. I apologize for the aspects of your room that did not meet expectations. Upgrading to a more spacious room may enhance your enjoyment on your next visit. While you are here, consider exploring the city's lively entertainment, such as open-air concerts or night markets, part of the Summer evenings local events that make Nice a vibrant destination. We look forward to the opportunity to welcome you back and provide an even better experience in the future. Kind regards, Adriana Anedda Guest Relation Manager
Forced to find an unexpected quick stay for a night in Nice. As with all the BWs in Weatern Canada…competent, clean, ordely snd well-run. Excellent breakfast.
Dear Dawneh734, Thank you for choosing to stay with us during your unexpected visit to Nice. We are pleased to hear that your experience was consistent with the standards you have come to expect from Best Western. It's wonderful to know that you enjoyed our excellent breakfast offerings. If your visit coincides with the city's summer festivities, you might enjoy the vibrant atmosphere of summer evenings, with their night markets and open-air concerts. We hope to have the chance to welcome you back soon at our beautifully located hotel. Best regards, Adriana Anedda Guest Relation Manager
A beautiful and perfectly located hotel where one gets a perfect service at all times from the entire staff. Both the breakfast and bar area are pleasant and there is plenty of choice. The rooms are charming and cosy. The only (small) disadvantage is when during the night there are noisy people or cars passing through the street.
Dear Customer, Thank you for sharing your lovely feedback on your recent stay with us. I'm thrilled to hear that you enjoyed the perfect service provided by our attentive staff, as well as the charming and cozy atmosphere of our rooms. I'm also pleased that you found our breakfast and bar area appealing with their wide selection. Regarding the occasional noise from the street, we understand how important a good night's sleep is and continuously strive to offer the most comfortable experience possible. Rest assured, your feedback is valuable to us as we work on enhancing our guests' experiences. I hope you had the chance to enjoy some of the summer evenings and night markets that take place regularly in our vibrant city, offering an unforgettable atmosphere. We look forward to welcoming you back soon. Warm regards, Adriana Anedda Guest Relation manager
Great location, clean rooms, very friendly and helpful staff. Really recommend the hotel. Breakfast is great with fresh and tasty food! Also good variation
Dear Customer, Thank you so much for your kind words about your stay with us. We are delighted that you appreciated our central hotel location and that the cleanliness and friendliness of our staff made your visit enjoyable. It sounds like our breakfast offerings hit the spot as well, which is wonderful to hear! We hope to welcome you back for another stay soon. Best regards, Julian Migueres, General Manager
Loved this hotel, very centrally located .lovely staff ,rooms were big ,bright and spacious with great air con and comfortable bed
Dear Ellieholly Thank you for your kind words! We are thrilled to hear that you enjoyed our central location, spacious rooms, and found comfort in our bedding and air conditioning. Our team takes great pride in offering a warm and welcoming service, and we appreciate your recognition. If you're planning a future stay, you might be interested in the delightful Summer evenings in Nice, featuring vibrant night markets and open-air concerts. It's a wonderful way to embrace the lively atmosphere of the city. We look forward to the opportunity to welcome you back soon. Adriana Anedda Guest Relation Manager
Comfortable room, nice breakfast buffet, friendly staff…. Super location, walkable to town and the beach
Dear customer, Thank you so much for the wonderful feedback following your stay! We are delighted to know that you enjoyed the comfort of our rooms, the variety of our breakfast buffet, and the friendliness of our staff. Our central hotel location, just a short walk from both the town and the beach, truly does add convenience to your experience. We hope to see you soon for another memorable stay. Julian Migueres, General Manager
Very nice hotel, near the beach and monuments, near shopping centres, near all type of restaurant. I think I'll return.
Dear Mr Manzari, Thank you so much for your kind words! We're delighted that you enjoyed our central location, close to the beach, monuments, shopping, and restaurants. It's wonderful to hear that you're already thinking about returning — we'd be very happy to welcome you back! See you next time at the Best Western Plus Hotel Massena Nice! Warm regards, Julian Migueres, General Manager
Nice, welcoming, great location I asked for a birthday surprise for my wife, they managed the room in a very nice way that was great and thank you for your hospitality ;)
Dear Nima, Thank you for your heartwarming feedback. Our team strives to make every stay special, and it's wonderful to hear that the birthday surprise for your wife was a success. We're thrilled that you appreciated our hospitality and prime location, perfect for exploring the charms of Nice. While you're here, I recommend experiencing the vibrant Animations estivales in the city, where summer evenings come alive with night markets and open-air concerts, perfect for savoring the mild Nice evenings. We look forward to welcoming you and your wife back in the future. Warm regards, Adriana Anedda Guest Relation Manager
We stayed at the Hotel Massena a couple of years ago and when we returned to Nice, this time with family, we wanted to return to this wonderful hotel with its great staff.
Dear Elizabeth, What a pleasure to welcome you back to our hotel, this time with your family! We are delighted that you chose to return and that you enjoyed your stay with us once again. Your kind words about our team mean a lot to us, and it is truly rewarding to know that our guests come back thanks to the service we provide. We look forward to welcoming you again for your next visit to Nice. Warm regards, Julian Migueres General Manager
Hotel is well located. Room size ok and staff quite efficient. Having said this, my biggest issue was that the air-conditioning is quite poor and when I complained I was given a table fan. I had to change the room next day as it was very warm in August. I faced air conditioning issues in the other room as well. Well was informed that there is a heat wave so maybe ac is not effective enough. I disagree having traveled to much warmer countries. Other than that all good
Dear Smitgoel, Thank you for sharing your feedback following your recent stay with us. We are pleased to know that you appreciated our location, the room size, and the efficiency of our staff. We are, however, truly sorry to read about your disappointment with the air conditioning. We fully understand how important comfort is, especially during the summer season, and regret that the solutions provided did not meet your expectations. Your comments are very valuable to us, and we are reviewing this matter carefully in order to improve the experience for our future guests. We hope to have the opportunity to welcome you again under better circumstances and provide you with a more enjoyable stay. Kind regards, Julian Migueres General Manager
We visited this hotel to celebrate our 30th wedding anniversary. It is a very nice hotel well situated within walking distance of the old town. Staff were helpful and pleasant especially about storage of our luggage on our last day. We told them it was our anniversary so they decorated the bed with petals & balloons which was a nice touch. Maybe if they had left us a bottle of prosecco it would have been perfect! Breakfast was good with a good selection of pastries, fruit, ham, cheese. One morning there was sausage and bacon. The freshly squeezed orange juice was lovely. The room was a good size with a comfy bed and it was very quiet despite being near the old town. My only disappointments were how tiny the toilet area is. It's separate from the bathroom but it feels claustrophobic. My husband is 6ft 3 and I'm also tall and my knees almost touched the wall whilst using the toilet! The breakfast room is quite narrow for such a large hotel and the music is very loud. We struggled to hear each other when it was busy with loud music. It's a pity that there is no bar to grab a drink after being out all day or on customers first or last night. We would recommend the hotel.
Dear RockyLancashire, Thank you very much for choosing our hotel to celebrate such a special occasion as your 30th wedding anniversary. We are delighted to read that you enjoyed our location, the comfort of your room, our breakfast selection, and especially the special decoration prepared by our team. Your kind words about the helpfulness of our staff are truly appreciated. We also take good note of your constructive feedback regarding the toilet space, the breakfast room ambiance, and the absence of a bar. Please rest assured that your comments are very valuable to us, as they help us to improve the experience of our future guests. It was a real pleasure welcoming you, and we hope to have the opportunity to host you again for another memorable stay. Warm regards, Julian Migueres General Manager
For the second year in a row I choose a hotel that fully meets my requirements! The location of the hotel, the staff, the cleanliness of the hotel, the willingness to always help - the main advantages of the hotel Best Western Plus Hotel Massena Nice
Dear Customer, Dear Guest, Thank you so much for your kind and thoughtful review! We are truly delighted to hear that, for the second year in a row, you chose our hotel and that we were once again able to meet all your expectations. Your kind words about our location, our team, and the cleanliness of the hotel mean a great deal to us. It's always a pleasure to welcome returning guests, and we look forward to seeing you again on your next visit to Nice! Warm regards, Julian Migueres, General Manager
Beware! The photos are misleading -- not all of the rooms look the same. Our room looked like it hadn't been renovated in decades. It has a distinct mildew smell (mixed with cigarette smoke), and the rugs were filthy. The bathroom had a very foul odor, and there were ants all over the room. We were moved to another room that was just as a worse minus the ants. Don't be duped. Great location, but vile property.
Dear Guest, We sincerely apologize for the inconvenience you experienced during your stay. We strive to maintain the highest standards and it's disappointing to hear that we fell short in this instance. Your feedback regarding the cleanliness and odors has been shared with our housekeeping team for immediate attention. Our goal is to provide a welcoming and comfortable experience for all our guests. Should you wish to discuss your stay further, please don't hesitate to reach out to us at [email protected]. We hope to regain your trust and offer you an improved experience in the future. Julian Migueres General Manager
Great hotel. Perfect location. Fabulous breakfast. Very clean.I would definitely stay there again. Close to everything.
Dear Customer, Thank you so much for your kind words! We're delighted to hear that you enjoyed the location, breakfast, and cleanliness of the hotel. It's wonderful to know you would stay with us again — we look forward to welcoming you back on your next visit! See you soon, Julian Migueres, General Manager
Lovely hotel near the Messina Plaza. A very short walk to the beach and tons of shopping and restaurants. Loved the little balcony in our room. One night we did take out and a bottle of wine out there. Helpful staff, large breakfast included.
Dear Mrs Linda, Thank you so much for your lovely review! We're delighted to hear that you enjoyed your stay with us — from the convenient location near Massena Plaza and the beach, to the nearby shops and restaurants. It's great to know you made good use of the balcony — enjoying takeout and a bottle of wine there sounds like a perfect evening! We're also happy you found our staff helpful and appreciated the generous breakfast. We hope to welcome you back for another relaxing stay soon! Warm regards, Julian Migueres, General Manager
perfect location to enjoy Nice. Very next to Messena Plaza and easy access to travel spots and restaurants. Professional staffs will help you for any needs.
Dear Moonk Bang, Thank you for your wonderful feedback! We're thrilled to hear you enjoyed our central location near Messena Plaza, making it easy to explore all the amazing spots Nice has to offer. Our team is dedicated to providing professional and helpful service to ensure a memorable stay. If you're planning to visit again, remember the Nice Jazz Festival happening from July 24-27, offering a unique musical atmosphere in the heart of the city, just steps away from our hotel. We look forward to welcoming you back soon. Adriana Anedda Guest Relation Manager
My wife and I stayed in Nice for three days in early October before travelling on to Cannes to join a river cruise on the Rhone river. The hotel was a 10 minute ride from the Airport and 10 minute ride to the train station. It is centrally located and a short walk to the beach and beachfront promenade. It is very worthwhile adding the daily breakfast to your reservation as it has a wide variety and quality buffet selection. The room we booked had a king size bed (unusual in Europe) and airconditioning ( which we needed in 27 degree weather). Staff were very helpful and quite accommodating.
very clean, excellent buffet breakfast and very helpful staff. A good choice of mid-range restaurants are nearby as are less expensive pizza places etc. I would definitely use it again. Was luck to get room on 6th floor with a balcony.
This hotel is our favourite in Nice , we visit every year and the Massena has the perfect location, the service and attention by all the staff can only add to your love to this beautiful city. A perfect feel good experience. Totally recommended.
Small rooms, offensive smell. One towel for two. Asked for ice, got a "bowl". Basically a soup bowl with ice cubes and a spoon. Novel but not very practical. At breakfast if you like being crammed in to a sardine tin then go for it.
Find another place to stay! When you get off the elevator you will be treated to the sewer smell of the hotel. Then we got our room and the air conditioning was not working. We honestly tried to get the hotel staff to rectify the situation but ...no more available rooms in the inn... asked for a fan got one in 20 minutes. The staff was very dismissive couldn't open a window because the window open to the exhaust of the entire smelly hotel...
Very good quality for price, excellent location, very good service and helpful staff. We stayed during a fantastic period of year - September, when the weather is perfect, food excellent and sea warm.
Very nice room 616 with great terrace but STAFF superb. British Airways left our baggage in Vancouver. Staff allowed us to book two extra days just in case luggage did not come. When it did they waived our extra days no charge even though they were full.I bought the staff some macarons as they were just exceptional.30 metres from macaron store and 40 metres from brand new spin bike studio. Valet parking for euros 30 per day makes it just so easy to stay here. Much better stay than other Nice hotels we have been at. WILL go back in a heartbeat. Very close to zone pedonale and great restaurants
Room is very small with the tiniest bathroom. However all facilities provided and clean and comfortable. Value for money OK given location but breakfast at 17 E pricey. Better options a few minutes away.
Wished to spend the World Cup final and July 14 weekend in Nice rather than in a small village. Chose the Massena hotel at random. Was an execellent choice. Location is perfect with old town ,shopping district and beach just a few minutes walk away. Was delighted with the huge room , massive bed ,large television,safe ,refrigerator,large bath and bathroom with seperate w c . plenty of tea coffee and great range of amenities Also have valet parking ,access to a private beach and good breakfast. Best of all the staff are very friendly and helpful .When next in Nice will be my choice of hotel.
Smiling and helpful staff (reception and breakfast), well-appointed room with comfortable bed and exemplary air conditioning (silent and gentle), good breakfast. Located just off Avenue Jean Médecin and Espace Masséna, an easy stroll from Vieux Nice and the Promenade des Anglais.
Dear Guest, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
If you want to spend few days in Nice and visit around, this is the place. Service is good, rooms are correct, breakfast is very good. Rooms facing the street are a bit noisy, but very clean and generous space inside. Reception staff is very polite and paying attention to details.
Dear Marian, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. We are pleased to read that you enjoyed your stay in Nice and the professional staff. We look forward to welcoming you in the Hotel Massena on your next stay in Nice. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna
The hotel is nice and the breakfast was great! I lost my wedding ring in the room and Daniel was extremely helpful! He found a flashlight to help search and looked in the housekeeping for us too. He was extremely nice and understanding and ultimately found it! That kind of dedication and service was not only amazing but it saved our trip! Daniel deserves a raise!
Dear Wendi, We are delighted to read your kind words about the warm and efficient service, as we take pride in making our guests' stay the most enjoyable and memorable one. Please be assured that your comment has been shared with all our teams (of course with Daniel) as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Nicely located near the old town with a wonderful warm charm about it. it may not seem so at first glance but walk inside and the friendly reception will soon change your mind. having had the pleasure of enjoying lovely Nice almost every other year during the last ten years and having experienced the grandeur of other hotels on the Riviera, this hotel does offer real value for money.
Dear Raymond, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future! Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We spent our last night in the Côte d'Azur at this hotel. We liked the location , which was a 10 min walk from the station , close to Place Massena, next to the main shopping street and a short walk to the beach and old town. The rooms have been nicely renovated and very clean. We had 2 interconnecting rooms, which were great for a family and good value for money. I would definitely stay here again.
Dear Lou, Thank you for taking the time to write a review following your recent stay at the Hotel Massena It was a pleasure to welcome you to our hotel and we are delighted to read how much you enjoyed you stay with us and Nice! We sincerely thank you for your comment and we look forward to welcoming you back in the near future. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Stayed for two night break in this hotel which is in a great central location in Nice, very close to shops, beach, restaurants, train and trams. Very friendly and helpful staff. Room was very nice with huge bed. Nice balcony. I would really recommend this hotel especially if you want to be close to all the main sights and attractions in Nice.
situated just on the main square and surrounded by the hustle and bustle of nice downtown. The tram stop is nearby and the rooms were adequate for two people and the staff was very accommodating. Our check-in was quick and hassle free, the front desk staff were helpful for information as well.
Dear Disha, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. ll of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. We appreciate your loyalty to our brand. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
The location of this hotel is fantastic. Close to the beach, old town, restaurants & shopping. The hotel itself is nice but had paper thin walls. I could hear the phone ringing in the room next door. The breakfast had a big selection of food. The staff were friendly and were able to direct us to where we wanted to go.
Dear Guest, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. It is always pleasant to read such kind comments. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back during your future stays in Nice. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Stayed here for four nights with friends for a 60th Birthday celebration. Staff were so friendly and helpful. The hotel is very central and you can walk everywhere from here. A nice clean boutique hotel. They seam to get everything just right. The breakfast was very good . I would definitely stay here again. Very good value for money .
Dear Guest, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay with us! Please be assured that your feedback is essential for us. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We finished up a cruise in Monte Carlo, and took the Train to Nice and stayed at this wonderful Hotel for 3 nights in the end of June. Its located in a perfect location - steps to the Old Section of Nice, Promenade des Anglais, and the beach. The hotel is clean and has a nice contemporary boutique feel. Rooms are spacious with clean bathrooms, separate toilet area etc. Our King Bed was very comfortable. Our balcony window opened and they have a small table next to it to sit and enjoy. The staff were very helpful, and spoke multiple languages. They have a room safe for valuables. My only suggestion is to improve the wi-fi service as we had weak reception during peak times at 10-11pm. They also have the New York Times for guests to read. If going, here is a recap: Pay for the Breakfast Option - its a wonderful buffet, big selection of eggs, bacon, cheeses, jams, fruits and coffee. Well worth it. Quality was excellent! They offer a discount to walk over and spend the day at a private club on the Nice Beach which is assigned to specific Hotels, and includes a towel, lounge and umbrella for $27 euro each. Sounds expensive but worth the experience, or use the free public beach next to it for free and sit on the stones. Your choice ! The water was 80F. Language - Don't worry if you don' t speak French, almost everyone speaks English and if not, they will know enough to help you. Use the Tram !! Its 1.50 euro, and is very convenient and is steps to the Hotel and runs along Avenue Jean Medecin and goes up to the Train Station and loops around the City. Its a great ride - we recommend you buy a 10 Trip ticket. Each trip is good for 70 minutes too so you can hop on or off. We also took the bus to the village of Eze - plan the route ahead and save. We took the Train from Monaco to Nice for 8 Euro each - it was awesome. Alternatively, you can take a bus there or to Cannes too. Old Nice is steps away, and they have an open food and flower market there on Sundays. Note - we bought fresh fruit and incredible local cheeses. Well worth it ! Uber is available, we used it to the Airport which is only 7 km for 24 Euro - in hindsight the local transit offers a dedicated bus that would be more cost effective for only 1.50 euro. Several local grocery stores are close by to stock up on essentials and bring back to your room including beer, wine, snacks etc. Plenty of restaurants EVERYWHERE ! Food portions are large too. Recommend the Paradice Restaurant in the Old section - see my reviews and others. Note, no need to TIP as wait staff are on salary, even though they told us to TIP them. Keep in mind, many stores and cafe's/restaurants will close for Siesta at 2pm and re-open at 7pm. Therefore, late evening dinners at 10pm were wonderful. The Galeries Lafayette Department Store is a 4 storey Department Store just steps away. Huge selection of stores in general in the entire area. Nice is a busy place !! -- especially in June - but it is crazy busy in the Summer. Overall, a perfect location. We would return.
Dear Guest, What a lovely review!, It is always such a pleasure to read nice comment. We are delighted to learn that you had a wonderful stay with us and that you particularly enjoyed the professionalism of our hotel staff, the location. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena! Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Stayed here for 3 nights and enjoyed the hotel. The room was pretty basic but comfortable. Having the toilet in a separate room from the sink and shower was odd but ok. We were on the 4th floor and it was quite and somewhat private. The breakfast was good and the staff was helpful and pleasant. It is a convenient location to hop on the busses or tram and a short walk to old town and the beach. At the end of our stay I rented a car and it was a short walk to Hertz and easy to get back to the hotel to load the luggage. We would stay here again if we return to Nice.
Dear Guest, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We will share your comments with our team. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, and we thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We stayed in this hotel for 3 nights in June 2018, overall this is a fantastic hotel from start to finish. Pleasant reception staff with excellent English willing to help in any way, clean rooms and beautiful breakfast. Hotel perfectly placed to explore Nice, will definitely stay there again!
Dear Guest, We thank you for having taken the time to share your experience and we thank you for your lovely review on Tripadvisor. We are delighted to read how much you enjoyed you stay with us! All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. We thank you for your recommendation and hope to welcome you back during your future stays in Nice. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We stayed in this hotel end of May 2018. This hotel was everything we were looking for and more. The hotel is modern with specious rooms. Located 5 minutes walk away from center of Nice and 8 minutes from Promenade Des Anglais and the beach. Close to the old city of Nice and within walking distance to the port and open markets. What made this special was the staff of the hotel, they were fantastic!!! Went out of their way to assist and make our stay special. We look forward to coming back to this hotel.
We stayed here as a group of five for 2 nights. Brilliant location in the centre close to all the bars and shops.my room was very clean and comfortable and the breakfast was very good. Definitely recommend.
I just stayed here for 1 night but could easily have stayed for longer Located right next to the old town, public transport (bus 98 to and from airport) and a short walk from the beach The room with balcony was a basic room but very modern, big and with a balcony Breakfast very nice
Dear Kim, Your lovely feedback following your recent stay at the Hotel Massena is very much appreciated. We are delighted to read your kind words about and be assured that your comment has been shared with all our teams! We hope to welcoming you back to the Hotel Massena during your future stays on the French Riviera. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Great location in the center of Nice, close to shopping and night life. Staff very friendly and helpful. Valet staff especially Roman was extremely knowledgeable in local restaurants which were a hit each and every one of them. Room was large and comfortable, even though on a busy street, very quiet at night.
Dear Guest, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. It is always pleasant to read such kind comments. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. We look forward to welcoming you in the Hotel Massena on your next stay in Nice. Sincerely,
My husband and I stayed here recently for three nights. We arrived early and were able to check in and we were also given a free upgrade to a room with a terrace. This was a great little place to come back to and enjoy a drink and the views to the mountains. The staff at the hotel were friendly and helpful with recommendations for dinner and booking our early transfer to the airport. The hotel is in a great part of town, right near restaurants, shopping and a five minute walk to the beach and old town. A 15 minute walk to the train station where we caught the train to Monaco for a day visit. Buffet breakfast was varied and plentiful. I highly recommend this hotel and would definitely stay here again.
Dear Sharon, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay and that you had the chance to discover Nice! We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
Great location - very close to the Place Massena, yet on a pleasant shady street (it gets hot!) The staff were so nice and always accommodating - especially young Nikita and Alexia. I particularly enjoyed the continental breakfast of fresh fruit, croissants and freshly squeezed orange juice. I also LOVED the spacious bathroom. You are not showering in what feels like a claustrophobic cupboard. Staying at this hotel was a comfortable, problem-free experience for me and my sister.
The only problem I had was not eating too much at breakfast. The location was exactly right, with easy walks to experience Old Nice and the waterfront. The staff was most accommodating and the parking situation excellent for a central city location. We up graded our room due to the length of our stay (8 days) and it was delightful to drink a bit of wine in the evening with the balcony window open to experience the city.
Booked this hotel because it was a known name, had solid reviews, and seemed to be a good value for the price. Unfortunately, I was severely disappointed in both the service and amenities, and we spent as much time away from the hotel as possible. I've stayed in budget motels in the US that had better service and amenities than here. Service: They send out a questionnaire via email prior to check-in, allowing you to make requests like a room upgrade (for a charge) or any other special requests. I requested a room upgrade and a few other minor things. When I checked in, there was no mention of anything I requested, so either they were not available and did not care to tell me, or they never looked at it in the first place. The service my entire stay was mediocre - everyone was "friendly" but it seemed forced, with an undercurrent of just really not caring. We requested extra hand towels for our room twice - once in person at the front desk and once by phone - and they were never received. We rented the pocket wifi for a few days (best amenity available, this really came in handy) but they didn't give me the charger for it or even bother to explain how to use it, just forked it over like, "here you go, good luck." When I went back later to ask them how to charge it, they seemed suspicious, like I was trying to get an extra charger. When we checked out, we were erroneously charged for two Pellegrinos from the mini bar (we NEVER touch the mini bar) and an extra day of the pocket wifi we rented. The extra charges were not much and they were promptly removed, but the lack of accuracy was concerning. Amenities: The rooms left a lot to be desired. The carpet was old and worn, the thermostat was broken so we had no control over it, there was no alarm clock or clock of any kind in the room, the hairdryer was one of those terrible ones bolted to the wall that you see at cheap motels, and there was one container of some kind of shampoo/body wash combo bolted in the shower - no conditioner. While the bed was comfortable, there was no fitted sheet on the mattress, just one flat sheet thrown on top of the mattress pad and then the comforter! Also, not that we were expecting any kind of view, but the only window faced a gross looking back alley so we kept the shades closed the whole time. The location was good, close to old town, but knowing what I know now, I would have rather been another 5-10 minute walk out of old town to be in a nicer hotel.
We have just returned from a weeks holiday with friends and stayed at the Hotel Massena. The hotel was in a great location and was extremely clean and comfortable . Breakfast was typically continental but lots available , and dinning room staff were always helpful. The reception staff were marvellous particularly Nikita and Olga , who went the extra mile to assist us when our flights were cancelled at the last minute , just as we were about to leave the hotel . I recommend this Hotel as a friendly and comfortable base for exploring Nice . Well done Hotel Massena .
Hotel is good, and facilities are everything you'd expect, but the helpful and friendly staff made the real impression on my stay, they could not be faulted and couldn't do enough to make my stay pleasurable. 10/10 for customer service well done!
Dear Nick, We are delighted to read your kind words about the staff, as we take pride in making our guests' stay the most enjoyable! Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager B est Western Plus Hôtel Masséna Nice
We selected this hotel based on location and reputation, and whilst the former was excellent, the service rather let the hotel down just a bit. On a number of days we had no bottled water left, another no milk, and on a few others the breakfast room was slow to be topped up, and tables slow to be cleared. A shame really, as the room was very comfortable, with an excellent large king bed.
Dear Guest, Thank you for taking the time to write a review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed the confortable large king bed. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Best Regards,
We stayed at the hotel for 3 nights. We chose the hotel because of its location and other traveller reviews. Our expectations were exceeded. Right from check-in to check-out was an absolute pleasure. The staff were friendly, professional and extremely helpful in all areas of the hotel. Special mention goes to Laurent, Anna, Olga, Megan, Edwige, Amira, Olivier and Muriel the housekeeping manager. We had booked a privilege room and were upgraded to a deluxe room. The room was spacious, airy, clean and very comfortable. Breakfast was continental with some eggs, bacon and sausage. The ingredients were fresh and of high quality. The hotel is perfectly located close to the tram, beach, old city, Cours Saleya. Everything is within a short walking distance. If you love shopping then Galleries Lafayette is just down the street as well as many other shops.
Dear Guest, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. It is always pleasant to read such kind comments! We are delighted to learn that you had a wonderful stay with us and that you particularly enjoyed the professionalism of our hotel staff, the amenities and the breakfast selection. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best regards,
Firstly this hotel is in a great location, within easy walking distance (we are over 70) for the city centre, busses, trams, restaurants and of course that beautiful promenade. The staff could not be more helpful, reception and the porters where brilliant, spoke good English and very informative. The hotel is an old building, high cielings, a huge bed, tea & coffee making facilities in the room, a safe but short of a few more drawers and the wardroab was small. bathroom with a bath, a shower and bidet. Strange though the toilet was in a seperate room which seems un-hygenic today, using the toilet then having to go out to another room to wash, I,ll not go into anymore detail on that. A nice breakfast setup but if you like a good old fashioned English breakfast frorget it. Bacon is thin slices of ham and sausage are unlike any sausage I've ever tasted before, I had scrambled egg on toast everyday for a week. I should imagine most guests would be happy enough with the choices they had, but not me. I would go back to this hotel, a great location and a comfortable bed.
Dear Guest, What a lovely comment! We are delighted to read your kind words about the warm and efficient service, as we take pride in making our guests' stay the most enjoyable and memorable one. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Large groups are always tough. Although check in left much to be desired, room offered good, quiet sleep & decent breakfast offerings - better than Novotwl in Lyon. Lots of brasseries & good places to walk nearby.
Dear Guest, Thank you for taking the time to write a review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed your stay with us!
This hotel has a very nice location to explore the city not far from La promenade des anglais and le port. The staff at the reception is very helpful which is completely at the opposite from the staff working for breakfasts where you are feeling like in a factory and not welcome at all. Rooms are limited in space but we are in France, and in our case the noise from the street and other rooms was quiet disturbing.
Dear Guest, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.with the breakfast service. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Revisited this hotel after an “average” stay back in 2015 and have decided that this time it may have been slightly worse than last time. Pros: -Central location to everything -Clean Cons: -Customer service is abysmal. With the exception of the staff in the breakfast room, the front desk and other hotel staff are often rude and unhelpful...for example my dad paid for mobile wifi with them and they gave him one that was only 20% charged and so it died shortly thereafter. When the brought the matter up to the front desk, they shrugged and said that was all they had time to charge it for. We arrived late from a group dinner one evening at 1 am and the entrance was closed and when we rang the bell, the guy inside rolled his eyes and shook his head. Really? I am very fond of Europe and France in general and we always integrate ourselves with where we are and always find people to be kind and gracious when you do.... But we had several encounters similar in nature that left me confused as to why they seem to go out of their way to be rude. -The Hotel aircon (like most in Europe) does not get turned on until after spring which would not normally be a problem since you can open the windows for air. Unfortunately, this hotel is situated on a street that is ridiculously loud at all times of the day and night. The garbage truck passes through between 11 pm and midnight, and there are revelries in the street at the wee hours of the morning which makes sleep seem unreachable. -The breakfast spread is not so great compared to several other hotels I've stayed at throughout the EU. I would not stay here again. If you are looking at this hotel and can afford a few euros more a night for the Beau Rivage a short walk (5 mins) away or another similar hotel, I would recommend you stay at another property.
Dear Customer, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0492478888. Yours sincerely, General Manager Best Western Plus Hotel Massena Nice
We stayed here for a night after staying for 4 nights at another hotel a little further down the promenade des Anglais. The location for this hotel is great. However apart from that I would not stay here again. I would prefer to walk another 10 minutes into town and have a good nights sleep. The air conditioning in our room did not work and was stuck on hot air and we had no choice but to sleep with the door open. However due to its location the noise is unbearable! We closed the door around 5am and we could still here the deliveries coming and going. The shower power is not good and the toilet is very small!! Stating a room as a double when there are 2 single beds pushed together is one of the worst things a hotel can do. As a couple we basically slept apart or on a single bed together. After this we asked for a coffee as we waited for our flight departure. We were told that it would be a 20/25 minute wait due to having to go and get another customers car. Simply not enough staff. I feel that even though the location of this hotel is great. It does not outweigh the poor room and service. Choose elsewhere.
Dear Mr Se Denham, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0492478888. Sincerely, General Manager Best Western Plus Hotel Massena Nice
Lovely greeting from the staff on arrival. Shown to our room which was spotlessly clean with a lovely big comfortable bed. Room was somewhat warm and the air con didn't work, but french doors opening on to the balcony let in lots of air! Excellent selection of food at breakfast! The location wss perfect! Next to the old town, shops and close to the beach, with just a short walk to the marina. Would definitely stay here again.
Dear Wendy, Thank you for your review on Trip Advisor, following your stay at Hotel Massena. We are pleased to read that you enjoyed your stay with us! We thank you for your recommendation and hope to welcome you back during your future stays in Nice Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Pros: - very good position, close to Massena Place and Old Nice - clean and comfy rooms - quiet, despite central position Cons: - service to be revisited (room was not ready at 2 PM, asked for amenities several times, only one small bottle of water offered, no welcome drink...) -wifi slow and not reliable (not acceptable considering the position) - average and expensive breakfast, well under the 4 stars claimed
Dear Guest, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
Fantastic location allowing one to walk everywhere in the old town, and even out to the conference centre in 20 minutes. Room well laid out and my photographer wife loved the decoration of old photos of famous people and movie stars everywhere in the place. Good buffet breakfast, though I still do not understand how and why hotels in large French cities can label themselves as 4 star when they have no restaurant, albeit that there are many around the area. Price through booking.com was cheaper than direct and around 100 euros rather than the posted price in the room of 250.
Dear Guest, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
We stayed at this hotel at Christmas, The location was great just off the place Massena, tram stop 100 yards away, local buses a little further, beach 5 min walk. Lots of places to eat but can be expensive so need to shop around. We are returning in June to attend a wedding,
Dear Guest, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in June! Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
This hotel is located just off Massina Square, which is at the foot of the main shopping street of Nice. It is a short walk to the beach promenade as well as the old part of the city. The place is well-run and the breakfast has sufficient variety. The rooms, however, are quite small and much can be heard from other rooms. There is nowhere other than a very small closet to unpack or hang things. That said, the beds are comfortable, the water pressure is strong with plentiful hot water, and there are adequate electrical outlets. It's not a bad deal for the price if you don't mind the issues with the rooms.
Dear Guest, Thank you for taking the time to write a review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed the confortable bed and the brekfast buffet. Our hotel benefit from diffrent categories of rooms, some that offer larger square footage. Next time please contact us with specific questions so that we can ensure you are totally happy with your accommodations. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
My husband and I stayed here for a long weekend and I would stay here again. It is very close to all of the main sights and they are walking distance. We even took a train to Mononco for the day and the train station was only 15 minutes walk. The hotel was def a 4 star. Super clean and the bed was comfortable. The breakfast had a vast selection too so you will not be disappointed. The staff are very friendly and because it was our wedding anniversary they gave us a complimentary upgrade to a nicer room and a bottle of wine. It really made our trip and it's the small things that count so thanks again to all the polite and friendly staff at Best Western we will be back to stay here.
Dear Naomi, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay for your wedding anniversary ! All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us if we do a good job. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
I spend 4 nights, from 2-6th march, hotel is situated in the very center of Nice, and realy everything is close.This is 4 stars Hotel, maybe a bit lower. Rooms are everidge, bathrooms preaty narrow but functional. Staff is very polite and helpfull, specially yang girls at the reception. So it was good expiriance and for the recomendation, location is ideal, and price acceptable.
Dear Vladimir, Thank you for taking the time to share your nice feedback with us regarding your stay at the hotel Massena. It is always pleasant to read such kind comments, and we thank you for your recommendation and hope to welcome you back during your future stays in Nice Best Regards,
We stayed here for a 3 night city break. The hotel is ideally situated, 5 - 10 minutes walk from the old town, and close to Place Massena in the modern town. There are plenty of bars and restaurants close by. You can use the airport bus number 98 to reach the hotel, alighting at the stop for Albert 1er, and walking across Place Massena. Our room was very comfortable and warm. We appreciated the tea/coffee making facilities in the room, along with the safe & the mini fridge. The buffet breakfast was good, with a great selection of continental food on offer, as well as juices and a great coffee machine. There was some hot food available (scrambled egg, bacon & sausage) although that was not to my taste. Staff at the hotel were very friendly & helpful, particularly assisting us with transport arrangements, telling us the bus numbers and location of the bus stops we needed. There is free wifi available. This hotel ticks every box for us, and I would definitely recommend it.
Dear Elisabeth, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay with us and that you had the chance to discover Nice. We are also very happy to read that you enjoyed your comfortable room with the facilities, the beakfast buffet and our Professional staff! We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
Hotel was perfect . Situated near the old town.Minutes walk to bars , restaurants and shops. Rooms just right, very clean and comfortable. Great breakfast to start the day. Nothing was too much for the staff.
Dear Lesley, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay with us, and that you had the chance to discover Nice during the carnival! We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best regards,
We are very happy that we chose this hotel and will surely revisit. The room was not very big, but it had a very comfortable bed, nice bathroom, and was very quiet. The hotel offered good breakfast, and the staff was friendly. The hotel is walking distance to all attractions, to the train station, to the sea. Excellent value for money!
Dear Monika, Thank you for spending some of your precious time to leave a review on Tripadvisor. It was a pleasure to welcome you to our hotel and we thank you for your recommendation and hope to welcome you back during your future stays in Nice Best Regards,
The Hotel Massena is perfectly located on very near to the old town and beach and even nearer the main shopping street and the delights of the 'place' with it's wonderful fountains, big wheel etc! The staff were very friendly and helpful and nothing seemed like it was too much trouble. Great range to choose from for breakfast and the room was lovely and spacious and such a bonus having tea and coffee making facilities. The only minus was the sound outside at night with people leaving clubs and the occasional tooting of a car horn but we tried to hear it as the buzz of the city rather than as something annoying and it certainly wouldn't stop us from staying from the hotel Massena again.
Dear Catherine, Thank you for taking the time to share your lovely feedback with us regarding your stay at the hotel Massena. It is always pleasant to read such kind comments. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards,
stayed here fr 4 nights.location of the hotel was perfect,lots of restaurants close by along with shopping,buffet breakfast wasn't bad.staff very helpful n polite.rooms clean n tidy.we were given a room on the high floor so had no issues vd the noise outside.
Dear Guest, Thank you for taking the time to write a review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed the location, the breakfast buffet, and the friendly staff. Also we are delighted to learn that you had a nice stay ! We hope to welcome you back during your future stays in Nice. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We had a wonderful stay.. the room was great.. staff was always smiling and trying their best to support.. the location is awesome.. we had a very spacious room, might be the most spacious I have ever had in europe. The Vallet is till 11pm only
Dear Guest, I would like to thank you for selecting the Hotel Massena during your last visit in Nice and the time you took to write us the interest you attach to our property. I am very delighted to read your comment and I am looking forward to the pleasure of welcoming you in the future. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
+ Breakfast was excellent, bed was very comfortable. Perfect location. - The room was kept very hot by default to the point that we started to sweat after five minutes wearing only t-shirts. Hopefully, a quick call at the reception helped us fix the problem. Despite the windows offered an excellent noise isolation from the street below, I suggest to the most sensitive people to bring earplugs. The bathroom had no ventilation, that resulted in the mirror covered with mist and a lot of humidity. The bathroom door couldn't be closed properly despite our efforts. We found only one electricity socket near the bed, so was impossible to charge and hold two phones near the bed at the same time. The night staff that handled our problems (a man in his 40's I would say) was very helpful, I don't know your name but thank you! Meanwhile, the lady that did my check-in informed me that I made a mistake and I booked for one and not for two. I actually made a mistake in the booking, and I apologized. Since my fiancée was at the reception with me a bit of touch and finesse would have been excellent to handle the situation. She instead quickly proposed me alternatives to fix the problem with a condescending attitude of patronizing superiority, and naming prices of the extras I had to pay out loud, making sure both of us clearly understood. This is a big no-no, especially since she didn't give me time to look at my booking and realized I made a mistake. I looked like a fool and a small bit of touch could have avoided that. It's a small thing but I believe a bit of empathy from the staff is required even in the most basic of hotels.
Dear Guest, All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. I will certainly share your observations with the entire hotel staff and are sorry not to have met your expectations. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
The hotel is in a good central location, easy to walk to most interesting parts of the city. The rooms were fine. The overall service was just Ok. We had breakfast included with our rate. It was Ok but I wouldn't pay for it at the price they charge. Overall experience was Ok but nothing special.
Dear Guest, We thank you for taking the time to share your review with us on Trip Advisor, concerning your stay at the Hotel Massena. We are pleased to read that you enjoyed the central location of the hotel. and the others services. Please be assured that your feedback is essential for us to improve your future experience. We hope to welcoming you back to the Hotel Massena during your future stays on the French Riviera. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
The hotel is very centrally located and has recently been updated. The rooms are very comfortable and ours was very quiet, overlooking a central courtyard. While this was an advantage in many ways, there was no view and even with windows open in January it was a bit airless. We very much enjoyed our stay.
Dear Guest, We thank you for taking the time to share your review with us on Trip Advisor, concerning your stay at the Hotel Massena. It was a pleasure to welcome you to our hotel and we hope to welcoming you back to the Hotel Massena during your future stays on the French Riviera. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
We got a room at the 5th floor with 2 balconies ('privilege' room), which was really the top thing that we loved in the room. Other than that - the room was big, well equipped with comfortable bathroom, TV, chairs and small couch. We were beyond satisfied from our experience.
Dear Sapir, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay with us and it is always pleasant to read such kind comments. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna
Staff helpful but the room was weird .it was tired for a start. Bed comfy nice bedding and towels. The lights in room were so bright each lamp over 100 wattage no dimmer switch. No smoke alarm in room. The toilet was at the end of the bed not part of the bathroom, no sink in the toilet no extractor fan that worked, only dirt fell out of it when sitting on the toilet.small wardrobe. Very hot room due to mini bar heat expelled. Stayed in far superiour 4 stars in nice. Don't bother with this one.
Dear Guest, Thank you for your review on Trip Advisor, following your stay at Hotel Massena On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0492478888. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
At our arrival, the person in charge of valet parking was genuinely friendly and very helpful. Later on he helped us choosing a restaurant in the area. His enthusiasm and helpfulness made our stay great. The staff at the front desk was also friendly. The room was spacious, yet maybe a bit plain. Very clean though. Quiet also, even on the street side. Regular breakfast, nothing major.
Dear Guest, Thank you for spending some of your precious time to leave a review on Tripadvisor. We are delighted to read your kind words about the warm and efficient service. We sincerely thank you for your comment and we look forward to welcoming you back in the near future. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Me and my friend had a nice weekend's stay in room 514. The hotel's interior is a 4-star hotel worthy. The location is pretty much perfect. Delicate bathroom. Even though the breakfast was good, the selection was quite small. The orange juice was out two days in a row. According to my friend, the coffee was great. Our room had a separate toilet without a sink, so we had to switch between toilet and bathroom to wash up; A bit odd. The bathroom sink was not equipped with a dispenser, only a bar of soap. That's neither delicate nor environment friendly. The WiFi worked for my friend, but he got fed up with having to log in all the time. For me, the WiFi almost didn't work at all (even logged in). Don't waste €35 on a taxi if you don't have to. The 98 bus departs frequently from the airport and goes along the Promenade des Anglais. Get off at “Albert 1er/Phocéens” and the hotel will be a 5 minute walk away, right off Place Masséna. The hotel's got a car rental deal with a company called Elite rent. They bring and pick up the car at the hotel. However, we found the prices to be a bit stiff, so we went to check out a couple of other nearby rentals. We didn't find a cheaper car, so we could just as well gone for the hotel deal.
Dear Guest, Thank you for your review on Trip Advisor, following your stay at the Hotel Massena. We are delighted to read how much you enjoyed the property decor. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. We hope to welcoming you back to the Hotel Massena during your future stays on the French Riviera. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
The positives: A few hundred meters or less walk to the major shopping, the charm and restaurants of the old town, the sea, nearby bus and tram stops. Hotel and rooms nicely appointed; quiet room facing back. Check in staff efficient and friendly. Ample breakfast, supplies readily replenished. Many TV channels in various languages. In-room electronic safe. Coffee and tea making facilities. Good in-room lighting. Mini-fridge with adequate space for a few own items. Free wifi. Good water pressure, two lifts to the 6 floors; never had to wait more than a couple of minutes. The negatives: small and awkward-shaped WC in room 425. To use the electronic safe one has to use the electronic key card. But to use the card for the safe, one has to remove the card from the wall which then would cut off the room's power supply, then you cannot see; also placing the safe on the floor makes it uncomfortable to use unless you can easily get on your knees. Tip to guests: ask for two key cards: one to use the safe and one to have power available for lights, etc. While Wifi was fast and free, it always took a bit of extra effort/time to reconnect after returning to the room. But unfortunately the important negative was an overheated room and a thermostat which was completely nonfunctional. Temperature, fan, on/off were all inoperable. Opening the window/door let in cool air on a mid-December night, but it's hardly environmentally friendly. Inside the room I quickly felt unwell. Going out for a walk fortunately overcame that. Fix the ventilation and heating and you have an ideal place to stay in a city that has much to offer.
Dear Guest, We thank you for sharing with us your nice review following your recent stay at the Hotel Massena. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. If I can be of assistance in the future, please don't hesitate to contact me at 0492478888. We hope to have the pleasure of welcoming you back for your future travels to Nice. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
The best thing about this hotel is its perfect location. It's near everything central. Right next to all the shopping, and the central boulevard, and a bit farther, the old city and the promenade. The staff was very nice and helpful. The room was quite comfortable and very quiet. Clean and tidy. The breakfast was OK. The croissants were superb and the fruit also very good. But not enough vegetables (in my opinion). The cheese also wasn't too good and the coffee just OK.
Dear Guest, We thank you for sharing with us your lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay with us and that you had the chance to discover the French Riviera. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
36 hours spent in Nice & two nights at this lovely hotel. What struck us straight away was how nice the hotel looked from the front followed by the friendly & very helpful reception staff. The room was ideal & perfectly suited our needs. Huge comfortable bed, massive flat screen tv with BBC 1 & 2 incl. Tea & coffee facilities. Immaculately clean. Shower absolutely no problem & worked well. Breakfast is excellent. The hotel is perfectly situated and there are some great restaurants dotted around. For the price I was more than happy & I will definitely stay there again.
Dear Guest, What a lovely comment! Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Great location - just a few minutes' walk from Massena Square and the gardens and the huge shopping area. Maybe a 10 minute walk to the stunning Nice sea front and long promenade and the old town. Entrance is discrete and interior design is very modern. Reception staff friendly and helpful. Breakfast - on the ground floor - was busy but excellent selection of hot and cold food - entirely self-service. Didn't try the hotel bar as there are simply too many bars and restaurants in the immediate area. The room was disappointing - it had all that you'd expect but was really small. Separate small bath/sink from the toilet. Safe was key operated. Room key needed for power with no delay time when you needed access to safe - so plunged into darkness. The heating/air conditioning unit didn't appear to work. Also, unfortunately in the adjoining room it seems there were three young women enjoying a hen party. Their taste in music was interesting but their singing skills left a lot to be desired. Very poor sound insulation. Two nights of noise - not very relaxing. Tall window with a gate was pretty but the view was negligible. Although they had put some plants at the base of the area.
Dear Kim, Thank you for your review on Trip Advisor, following your stay at the Hotel Massena. We are pleased to read that you enjoyed the central location of the hotel, the professionalism of our hotel staff and our breakfast service. All of us are committed to provide the highest degree of comfort and service to all our guests. Your evaluation is important, telling us what we do a good job or what we have to improve. I will certainly share your observations with the Hotel Manager and are sorry not to have met your expectations. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
We stayed here for a two day stay in Nice. Rooms was a modern, clean room in the midst of Nice. It was just perfect! I love the rugs. Check out this beautiful rug that was throughout the hotel. Staff very pleasant and accommodating to all of our questions and issues.
Dear Guest, Thank you for taking the time to write a lovely review following your recent stay at the Hotel Massena. We are delighted to learn that you had a wonderful stay and that you particularly enjoyed the professionalism of our hotel staff and the modern room. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
1. I felt like staying in a cheap station area hostel rather in a 4 star hotel. 2. Other guests were freely smoking in their rooms and the incredibly strong smell could be felt everywhere, including the corridor and our room. I complaint about that to the reception people, but apparently they are not allowed to disturb other guests, so they can do whatever they want in their rooms. 3. The hotel was old and the room we got was small and weird (toilet was separated from the bathroom). 4. The breakfast room was very small. It was difficult to move around or to find a free table. Moreover, the cleaner was doing her vacuuming around the breakfast area and the lobby (at 8AM!), so it was really unpleasant and noisy. 5. I booked this hotel and paid a premium to receive 4 star service, unfortunately this hotel was worth nothing more than 2 stars.
Dear Guest, We thank you for having taken the time to share your experience and we thank you for your constructive comments. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0492478888. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
The Hotel Messena is in the middle of town, minutes by foot from almost anywere -- or so it seemed to a first-time Nice visitor. We walked through town to the seafront, enjoying the parks and plazas greatly and then . . . there was the Promenade des Anglais. Beautiful. The hotel is older but kept nice. Our room looked out on rooftops to the rear, which is hardly the most desired view. But it nevertheless as very French and interesting, as if the polished veneer had been scratched, allowing us a glance beneath the shiny surface of Nice. Our group had breakfast each morning of our two-night stay, and the food was plentiful and well-presented. Did not try dinner there, but instead opted for places nearby for simple fare. There are lots of boulangeries, cafes and stores convenient to the neighborhood, which felt very safe. The only issue we had was with condensation from our A/C, which dripped onto the carpet overnight. The staff was very friendly and helpful, even with a group of almost 50. Not sure what the rate was, as it was prearranged; but I could see staying there next time in Nice.
Dear James, We thank you for sharing with us your review following your recent stay at the Hotel Massena. We are delighted to learn that you had a nice stay and that you had the chance to discover the French Riviera. Your evaluation is important, telling us what we do a good job or what we have to improve. We thank you for your recommendation and hope to have the pleasure of welcoming you back to the Hotel Massena. Best Regards, Room Division Manager Best Western Plus Hotel Massena Nice
Hotel is old but has been renovated and brand new inside. Nice hotel to stay in. Rooms are large. Hotel is very convenient and walking distance to a lot of places. Staff are helpful. Breakfast is ok. Nothing great. Good hotel to stay in Nice
Dear Guest, We thank you for taking the time to share your review with us on Trip Advisor, concerning your stay at the Hotel Massena. It was a pleasure to welcome you to our hotel and we are delighted to read how much you enjoyed the property and our staff hotel. We hope to welcoming you back to the Hotel Massena during your future stays on the French Riviera. With warm regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Good hotel in centre of town close to all shops and restaurants. Check in was swift and luggage storage offered free of charge Room clean and large bathroom. Air con was good with a fridge available. Choice of tv programmes to suit. Walls were a bit thin and you can hear next room. This didn't spoil the hotel as it was quiet. Breakfast was excellent, bacon, scrambled eggs and sausage. Along with various fruits, cheeses, ham and breads. A great selection for all. It was very busy one day when we had a lie in. Would definitely stay again
Dear Tony, We thank you for sharing with us your review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed you stay with us, especially the central location of the hotel and the breakfast service. We sincerely thank you for your comment and we look forward to welcoming you back in the near future. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
I very much enjoyed my stay in Hotel Massena last month. My friends and I were there for almost 2 weeks during a friend's wedding. The staff was the best! They were all extremely friendly and accommodating to our needs. This hotel is perfectly located whether you would like a quiet stroll or have a fun night out. I will come back to Nice again and will definitely be staying in Hotel Massena.
Very nice room. Hotel in great location. Breakfast excellent. All good apart from the nightclub noise from the street till 5 in the morning. Very difficult to get a nights sleep with that going on most of the night. Spoilt a lovely weekend away.
I stayed here recently with family members.. Rooms are modern and very spacious for city hotels. Bathrooms well equipped with large fluffy towels and adequate toiletries.. We had a small balcony which was lovely to open out for fresh air. The staff were fantastic - eager at all times to help and spoke excellent English . The location of this hotel is superb ...5 mins walk from both shops and the beautiful promenade. As taxis are expensive in Nice, you save on this expense as the only taxi you need is to and from the airport. For the price you pay, this hotel is great value. Breakfast was included in our package and there was a great variety of fruit + breads on offer. I would highly recommend this hotel to people of all ages.
Dear Niamh, Thank you for taking the time to write a review following your recent stay at the Hotel Massena. We are pleased to read that you enjoyed you stay and especially your room with a nice balcony, the professionalism of our hotel staff and our breakfast buffet, also our central location! We thank you for your recommendation and hope to welcome you back during your future stays in Nice. With Warm Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
The location of the hotel is brilliant - it had everything to suit everyone in our group from 18 - 80 years old - we had a fantastic time right from the moment we entered Nice - going through passport control where the officer sang happy birthday to my mum as she came through , to the warm ,friendly people we met in the hotel , restaurants , shops and when out and about - thank you Nice for such a memorable time - Nice is very very nice !
Dear Tom, What a lovely comment! We are delighted to read your kind words about the warm and efficient service, as we take pride in making our guests' stay the most enjoyable and memorable one. Please be assured that your comment has been shared with all our teams as this is so rewarding for all of us. It will be a pleasure to welcome you back to the Hotel Massena for your future stays in Nice. Best Regards, Room Division Manager Best Western Plus Hôtel Masséna Nice
Room was nice and modern with fridge and TV with lots of channels in various languages. Bathroom was modern and nice and clean. Room isn't massive but you expect that in France. Breakfast room is tiny and was quite chaotic in the morning. Excellent location for exploring Nice and the surrounding areas.
Dear Guest, Thank you for taking the time to share your feedback with us regarding your stay at the hotel Massena. We are pleased to read that you enjoyed the confortable room. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We look forward to welcoming you in the Hotel Massena on your next stay in Nice. Sincerely, Room Division Manager Best Western Plus Hôtel Masséna Nice
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