Best Western Plus Hotel Massena Nice,  Nice

4.0/5  - based on 1383 guest reviews.
58 Rue Gioffredo, 06000, Nice, France - See map
+33 04 92 47 88 88 +33 04 92 47 88 89

Destination

Dates

Your room

> Room 1

1 adult

 

Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
TripAdvisor Traveler Rating
based on 1388 traveler reviews
See more comments >>
Photo gallery :
Real Boutique Hotel in Nice with a character and its famous Belle Epoque facade of the early century, the Best Western Plus Hotel Massena Nice welcomes you in a friendly atmosphere. 4 Star hotel with all the comforts in the heart of Nice, the Best Western Plus Hotel Massena Nice is the perfect place to stay in Nice for all shopping enthusiasts. All the fashion and luxury within walking distance from the hotel: Galeries Lafayette, Louis Vuitton, Hermes, Dior, etc. On the services side, the hotel has a private garage with valet service, air conditioning, free Wi-Fi, room service in partnership with Brasseries Gioffredo, and more. Many restaurants are also close to the hotel. Recent renovations have been made to provide a better quality of services. The 110 rooms and suites of the Best Western Plus Hotel Massena Nice, fully equipped with new high-end luxury bedding, invite the client to relax between two different activities in the capital city of the French Riviera. On the business side, the hotel has a conference room for up to 45 people. And for Incentives up to 150 delegates for reward travel.

See rates and availability

 
Room 1

Guest reviews


in partnership withtrip advisor img
based on 1388 guest reviews
Certificate of Excellence
 
NOTE ISSUED REFER TO NOTICE SUMMARY NOTES
Excellent
 
414
Verygood
 
608
Medium
 
246
Poor
 
77
Horrible
 
43
Business Business 125
Couples Couples 738
Family Family 170
Friends getaway Friends getaway 186
Solo travel Solo travel 56
Cleanliness
Location
Rooms
Service
Sleep Quality
Value
Best Western Plus Hotel Massena Nice,Nice
  • 2
    « 2nd review, 3 years later, and they've gone from 3 to 2 stars in my opinion »

    Revisited this hotel after an ?average? stay back in 2015 and have decided that this time it may have been slightly worse than last time. Pros: -Central location to everything -Clean Cons: -Customer service is abysmal. With the exception of the staff in the breakfast room, the front desk and other hotel staff are often rude and unhelpful...for example my dad paid for mobile wifi with them and they gave him one that was only 20% charged and so it died shortly thereafter. When the brought the matter up to the front desk, they shrugged and said that was all they had time to charge it for. We arrived late from a group dinner one evening at 1 am and the entrance was closed and when we rang the bell, the guy inside rolled his eyes and shook his head. Really? I am very fond of Europe and France in general and we always integrate ourselves with where we are and always find people to be kind and gracious when you do.... But we had several encounters similar in nature that left me confused as to why they seem to go out of their way to be rude. -The Hotel aircon (like most in Europe) does not get turned on until after spring which would not normally be a problem since you can open the windows for air. Unfortunately, this hotel is situated on a street that is ridiculously loud at all times of the day and night. The garbage truck passes through between 11 pm and midnight, and there are revelries in the street at the wee hours of the morning which makes sleep seem unreachable. -The breakfast spread is not so great compared to several other hotels I've stayed at throughout the EU. I would not stay here again. If you are looking at this hotel and can afford a few euros more a night for the Beau Rivage a short walk (5 mins) away or another similar hotel, I would recommend you stay at another property.

    2
    « Good location, poor stay. »

    We stayed here for a night after staying for 4 nights at another hotel a little further down the promenade des Anglais. The location for this hotel is great. However apart from that I would not stay here again. I would prefer to walk another 10 minutes into town and have a good nights sleep. The air conditioning in our room did not work and was stuck on hot air and we had no choice but to sleep with the door open. However due to its location the noise is unbearable! We closed the door around 5am and we could still here the deliveries coming and going. The shower power is not good and the toilet is very small!! Stating a room as a double when there are 2 single beds pushed together is one of the worst things a hotel can do. As a couple we basically slept apart or on a single bed together. After this we asked for a coffee as we waited for our flight departure. We were told that it would be a 20/25 minute wait due to having to go and get another customers car. Simply not enough staff. I feel that even though the location of this hotel is great. It does not outweigh the poor room and service. Choose elsewhere.

    4
    « Lovely hotel, good lovation »

    Lovely greeting from the staff on arrival. Shown to our room which was spotlessly clean with a lovely big comfortable bed. Room was somewhat warm and the air con didn't work, but french doors opening on to the balcony let in lots of air! Excellent selection of food at breakfast! The location wss perfect! Next to the old town, shops and close to the beach, with just a short walk to the marina. Would definitely stay here again.

    3
    « Pros and cons »

    Pros: - very good position, close to Massena Place and Old Nice - clean and comfy rooms - quiet, despite central position Cons: - service to be revisited (room was not ready at 2 PM, asked for amenities several times, only one small bottle of water offered, no welcome drink...) -wifi slow and not reliable (not acceptable considering the position) - average and expensive breakfast, well under the 4 stars claimed

    4
    « Good hotel, great location, reasonable price »

    Fantastic location allowing one to walk everywhere in the old town, and even out to the conference centre in 20 minutes. Room well laid out and my photographer wife loved the decoration of old photos of famous people and movie stars everywhere in the place. Good buffet breakfast, though I still do not understand how and why hotels in large French cities can label themselves as 4 star when they have no restaurant, albeit that there are many around the area. Price through booking.com was cheaper than direct and around 100 euros rather than the posted price in the room of 250.

    4
    « great location »

    We stayed at this hotel at Christmas, The location was great just off the place Massena, tram stop 100 yards away, local buses a little further, beach 5 min walk. Lots of places to eat but can be expensive so need to shop around. We are returning in June to attend a wedding,

    3
    « Well Located, Well Run, But Tiny Rooms with Paper-Thin Walls »

    This hotel is located just off Massina Square, which is at the foot of the main shopping street of Nice. It is a short walk to the beach promenade as well as the old part of the city. The place is well-run and the breakfast has sufficient variety. The rooms, however, are quite small and much can be heard from other rooms. There is nowhere other than a very small closet to unpack or hang things. That said, the beds are comfortable, the water pressure is strong with plentiful hot water, and there are adequate electrical outlets. It's not a bad deal for the price if you don't mind the issues with the rooms.

    5
    « A great place to stay with excellent location and amazing hospitality »

    My husband and I stayed here for a long weekend and I would stay here again. It is very close to all of the main sights and they are walking distance. We even took a train to Mononco for the day and the train station was only 15 minutes walk. The hotel was def a 4 star. Super clean and the bed was comfortable. The breakfast had a vast selection too so you will not be disappointed. The staff are very friendly and because it was our wedding anniversary they gave us a complimentary upgrade to a nicer room and a bottle of wine. It really made our trip and it's the small things that count so thanks again to all the polite and friendly staff at Best Western we will be back to stay here.

    4
    « Best situatied, polite staff, breacfast with good choice of food. »

    I spend 4 nights, from 2-6th march, hotel is situated in the very center of Nice, and realy everything is close.This is 4 stars Hotel, maybe a bit lower. Rooms are everidge, bathrooms preaty narrow but functional. Staff is very polite and helpfull, specially yang girls at the reception. So it was good expiriance and for the recomendation, location is ideal, and price acceptable.

    5
    « Comfortable hotel, great location & staff service »

    We stayed here for a 3 night city break. The hotel is ideally situated, 5 - 10 minutes walk from the old town, and close to Place Massena in the modern town. There are plenty of bars and restaurants close by. You can use the airport bus number 98 to reach the hotel, alighting at the stop for Albert 1er, and walking across Place Massena. Our room was very comfortable and warm. We appreciated the tea/coffee making facilities in the room, along with the safe & the mini fridge. The buffet breakfast was good, with a great selection of continental food on offer, as well as juices and a great coffee machine. There was some hot food available (scrambled egg, bacon & sausage) although that was not to my taste. Staff at the hotel were very friendly & helpful, particularly assisting us with transport arrangements, telling us the bus numbers and location of the bus stops we needed. There is free wifi available. This hotel ticks every box for us, and I would definitely recommend it.

  • 5
    « Very friendly . Will definitely return. »

    Hotel was perfect . Situated near the old town.Minutes walk to bars , restaurants and shops. Rooms just right, very clean and comfortable. Great breakfast to start the day. Nothing was too much for the staff.

    5
    « Elegant and central »

    We are very happy that we chose this hotel and will surely revisit. The room was not very big, but it had a very comfortable bed, nice bathroom, and was very quiet. The hotel offered good breakfast, and the staff was friendly. The hotel is walking distance to all attractions, to the train station, to the sea. Excellent value for money!

    4
    « Hope to come back soon! »

    The Hotel Massena is perfectly located on very near to the old town and beach and even nearer the main shopping street and the delights of the 'place' with it's wonderful fountains, big wheel etc! The staff were very friendly and helpful and nothing seemed like it was too much trouble. Great range to choose from for breakfast and the room was lovely and spacious and such a bonus having tea and coffee making facilities. The only minus was the sound outside at night with people leaving clubs and the occasional tooting of a car horn but we tried to hear it as the buzz of the city rather than as something annoying and it certainly wouldn't stop us from staying from the hotel Massena again.

    5
    « location! »

    stayed here fr 4 nights.location of the hotel was perfect,lots of restaurants close by along with shopping,buffet breakfast wasn't bad.staff very helpful n polite.rooms clean n tidy.we were given a room on the high floor so had no issues vd the noise outside.

    5
    « Such a wonderful stay »

    We had a wonderful stay.. the room was great.. staff was always smiling and trying their best to support.. the location is awesome.. we had a very spacious room, might be the most spacious I have ever had in europe. The Vallet is till 11pm only

    2
    « Expected more from a four star hotel, I wouldn't recommend it. »

    + Breakfast was excellent, bed was very comfortable. Perfect location. - The room was kept very hot by default to the point that we started to sweat after five minutes wearing only t-shirts. Hopefully, a quick call at the reception helped us fix the problem. Despite the windows offered an excellent noise isolation from the street below, I suggest to the most sensitive people to bring earplugs. The bathroom had no ventilation, that resulted in the mirror covered with mist and a lot of humidity. The bathroom door couldn't be closed properly despite our efforts. We found only one electricity socket near the bed, so was impossible to charge and hold two phones near the bed at the same time. The night staff that handled our problems (a man in his 40's I would say) was very helpful, I don't know your name but thank you! Meanwhile, the lady that did my check-in informed me that I made a mistake and I booked for one and not for two. I actually made a mistake in the booking, and I apologized. Since my fiancée was at the reception with me a bit of touch and finesse would have been excellent to handle the situation. She instead quickly proposed me alternatives to fix the problem with a condescending attitude of patronizing superiority, and naming prices of the extras I had to pay out loud, making sure both of us clearly understood. This is a big no-no, especially since she didn't give me time to look at my booking and realized I made a mistake. I looked like a fool and a small bit of touch could have avoided that. It's a small thing but I believe a bit of empathy from the staff is required even in the most basic of hotels.

    3
    « Good Location, Decent Rooms, Average Service »

    The hotel is in a good central location, easy to walk to most interesting parts of the city. The rooms were fine. The overall service was just Ok. We had breakfast included with our rate. It was Ok but I wouldn't pay for it at the price they charge. Overall experience was Ok but nothing special.

    4
    « Brilliantly situated »

    The hotel is very centrally located and has recently been updated. The rooms are very comfortable and ours was very quiet, overlooking a central courtyard. While this was an advantage in many ways, there was no view and even with windows open in January it was a bit airless. We very much enjoyed our stay.

    5
    « Excellent hotel, great service, wonderful rooms! »

    We got a room at the 5th floor with 2 balconies ('privilege' room), which was really the top thing that we loved in the room. Other than that - the room was big, well equipped with comfortable bathroom, TV, chairs and small couch. We were beyond satisfied from our experience.

    1
    « Disappointing 4 star »

    Staff helpful but the room was weird .it was tired for a start. Bed comfy nice bedding and towels. The lights in room were so bright each lamp over 100 wattage no dimmer switch. No smoke alarm in room. The toilet was at the end of the bed not part of the bathroom, no sink in the toilet no extractor fan that worked, only dirt fell out of it when sitting on the toilet.small wardrobe. Very hot room due to mini bar heat expelled. Stayed in far superiour 4 stars in nice. Don't bother with this one.

  • 4
    « Friendly staff, central location. »

    At our arrival, the person in charge of valet parking was genuinely friendly and very helpful. Later on he helped us choosing a restaurant in the area. His enthusiasm and helpfulness made our stay great. The staff at the front desk was also friendly. The room was spacious, yet maybe a bit plain. Very clean though. Quiet also, even on the street side. Regular breakfast, nothing major.

    3
    « A good hotel with a perfect location »

    Me and my friend had a nice weekend's stay in room 514. The hotel's interior is a 4-star hotel worthy. The location is pretty much perfect. Delicate bathroom. Even though the breakfast was good, the selection was quite small. The orange juice was out two days in a row. According to my friend, the coffee was great. Our room had a separate toilet without a sink, so we had to switch between toilet and bathroom to wash up; A bit odd. The bathroom sink was not equipped with a dispenser, only a bar of soap. That's neither delicate nor environment friendly. The WiFi worked for my friend, but he got fed up with having to log in all the time. For me, the WiFi almost didn't work at all (even logged in). Don't waste €35 on a taxi if you don't have to. The 98 bus departs frequently from the airport and goes along the Promenade des Anglais. Get off at ?Albert 1er/Phocéens? and the hotel will be a 5 minute walk away, right off Place Masséna. The hotel's got a car rental deal with a company called Elite rent. They bring and pick up the car at the hotel. However, we found the prices to be a bit stiff, so we went to check out a couple of other nearby rentals. We didn't find a cheaper car, so we could just as well gone for the hotel deal.

    4
    « Lack of ventilation in overheated room otherwise marred a nice stay »

    The positives: A few hundred meters or less walk to the major shopping, the charm and restaurants of the old town, the sea, nearby bus and tram stops. Hotel and rooms nicely appointed; quiet room facing back. Check in staff efficient and friendly. Ample breakfast, supplies readily replenished. Many TV channels in various languages. In-room electronic safe. Coffee and tea making facilities. Good in-room lighting. Mini-fridge with adequate space for a few own items. Free wifi. Good water pressure, two lifts to the 6 floors; never had to wait more than a couple of minutes. The negatives: small and awkward-shaped WC in room 425. To use the electronic safe one has to use the electronic key card. But to use the card for the safe, one has to remove the card from the wall which then would cut off the room's power supply, then you cannot see; also placing the safe on the floor makes it uncomfortable to use unless you can easily get on your knees. Tip to guests: ask for two key cards: one to use the safe and one to have power available for lights, etc. While Wifi was fast and free, it always took a bit of extra effort/time to reconnect after returning to the room. But unfortunately the important negative was an overheated room and a thermostat which was completely nonfunctional. Temperature, fan, on/off were all inoperable. Opening the window/door let in cool air on a mid-December night, but it's hardly environmentally friendly. Inside the room I quickly felt unwell. Going out for a walk fortunately overcame that. Fix the ventilation and heating and you have an ideal place to stay in a city that has much to offer.

    4
    « A very nice hotel in an excellent location »

    The best thing about this hotel is its perfect location. It's near everything central. Right next to all the shopping, and the central boulevard, and a bit farther, the old city and the promenade. The staff was very nice and helpful. The room was quite comfortable and very quiet. Clean and tidy. The breakfast was OK. The croissants were superb and the fruit also very good. But not enough vegetables (in my opinion). The cheese also wasn't too good and the coffee just OK.

    4
    « Spot on »

    36 hours spent in Nice & two nights at this lovely hotel. What struck us straight away was how nice the hotel looked from the front followed by the friendly & very helpful reception staff. The room was ideal & perfectly suited our needs. Huge comfortable bed, massive flat screen tv with BBC 1 & 2 incl. Tea & coffee facilities. Immaculately clean. Shower absolutely no problem & worked well. Breakfast is excellent. The hotel is perfectly situated and there are some great restaurants dotted around. For the price I was more than happy & I will definitely stay there again.

    3
    « Great location in Nice »

    Great location - just a few minutes' walk from Massena Square and the gardens and the huge shopping area. Maybe a 10 minute walk to the stunning Nice sea front and long promenade and the old town. Entrance is discrete and interior design is very modern. Reception staff friendly and helpful. Breakfast - on the ground floor - was busy but excellent selection of hot and cold food - entirely self-service. Didn't try the hotel bar as there are simply too many bars and restaurants in the immediate area. The room was disappointing - it had all that you'd expect but was really small. Separate small bath/sink from the toilet. Safe was key operated. Room key needed for power with no delay time when you needed access to safe - so plunged into darkness. The heating/air conditioning unit didn't appear to work. Also, unfortunately in the adjoining room it seems there were three young women enjoying a hen party. Their taste in music was interesting but their singing skills left a lot to be desired. Very poor sound insulation. Two nights of noise - not very relaxing. Tall window with a gate was pretty but the view was negligible. Although they had put some plants at the base of the area.

    5
    « Beautiful spot in Nice »

    We stayed here for a two day stay in Nice. Rooms was a modern, clean room in the midst of Nice. It was just perfect! I love the rugs. Check out this beautiful rug that was throughout the hotel. Staff very pleasant and accommodating to all of our questions and issues.

    1
    « A real disappointment // smelly, noisy & small »

    1. I felt like staying in a cheap station area hostel rather in a 4 star hotel. 2. Other guests were freely smoking in their rooms and the incredibly strong smell could be felt everywhere, including the corridor and our room. I complaint about that to the reception people, but apparently they are not allowed to disturb other guests, so they can do whatever they want in their rooms. 3. The hotel was old and the room we got was small and weird (toilet was separated from the bathroom). 4. The breakfast room was very small. It was difficult to move around or to find a free table. Moreover, the cleaner was doing her vacuuming around the breakfast area and the lobby (at 8AM!), so it was really unpleasant and noisy. 5. I booked this hotel and paid a premium to receive 4 star service, unfortunately this hotel was worth nothing more than 2 stars.

    4
    « Great Location, Older but Renovated »

    The Hotel Messena is in the middle of town, minutes by foot from almost anywere -- or so it seemed to a first-time Nice visitor. We walked through town to the seafront, enjoying the parks and plazas greatly and then . . . there was the Promenade des Anglais. Beautiful. The hotel is older but kept nice. Our room looked out on rooftops to the rear, which is hardly the most desired view. But it nevertheless as very French and interesting, as if the polished veneer had been scratched, allowing us a glance beneath the shiny surface of Nice. Our group had breakfast each morning of our two-night stay, and the food was plentiful and well-presented. Did not try dinner there, but instead opted for places nearby for simple fare. There are lots of boulangeries, cafes and stores convenient to the neighborhood, which felt very safe. The only issue we had was with condensation from our A/C, which dripped onto the carpet overnight. The staff was very friendly and helpful, even with a group of almost 50. Not sure what the rate was, as it was prearranged; but I could see staying there next time in Nice.

    4
    « Great hotel in Nice France »

    Hotel is old but has been renovated and brand new inside. Nice hotel to stay in. Rooms are large. Hotel is very convenient and walking distance to a lot of places. Staff are helpful. Breakfast is ok. Nothing great. Good hotel to stay in Nice

  • 4
    « Excellent central hotel »

    Good hotel in centre of town close to all shops and restaurants. Check in was swift and luggage storage offered free of charge Room clean and large bathroom. Air con was good with a fridge available. Choice of tv programmes to suit. Walls were a bit thin and you can hear next room. This didn't spoil the hotel as it was quiet. Breakfast was excellent, bacon, scrambled eggs and sausage. Along with various fruits, cheeses, ham and breads. A great selection for all. It was very busy one day when we had a lie in. Would definitely stay again

    5
    « Memorable vacation! »

    I very much enjoyed my stay in Hotel Massena last month. My friends and I were there for almost 2 weeks during a friend's wedding. The staff was the best! They were all extremely friendly and accommodating to our needs. This hotel is perfectly located whether you would like a quiet stroll or have a fun night out. I will come back to Nice again and will definitely be staying in Hotel Massena.

    3
    « Night club opposite bedroom ! »

    Very nice room. Hotel in great location. Breakfast excellent. All good apart from the nightclub noise from the street till 5 in the morning. Very difficult to get a nights sleep with that going on most of the night. Spoilt a lovely weekend away.

    5
    « Great hotel in a great location »

    I stayed here recently with family members.. Rooms are modern and very spacious for city hotels. Bathrooms well equipped with large fluffy towels and adequate toiletries.. We had a small balcony which was lovely to open out for fresh air. The staff were fantastic - eager at all times to help and spoke excellent English . The location of this hotel is superb ...5 mins walk from both shops and the beautiful promenade. As taxis are expensive in Nice, you save on this expense as the only taxi you need is to and from the airport. For the price you pay, this hotel is great value. Breakfast was included in our package and there was a great variety of fruit + breads on offer. I would highly recommend this hotel to people of all ages.

    5
    « 80th Birthday celebration »

    The location of the hotel is brilliant - it had everything to suit everyone in our group from 18 - 80 years old - we had a fantastic time right from the moment we entered Nice - going through passport control where the officer sang happy birthday to my mum as she came through , to the warm ,friendly people we met in the hotel , restaurants , shops and when out and about - thank you Nice for such a memorable time - Nice is very very nice !

    4
    « Nice stay »

    Room was nice and modern with fridge and TV with lots of channels in various languages. Bathroom was modern and nice and clean. Room isn't massive but you expect that in France. Breakfast room is tiny and was quite chaotic in the morning. Excellent location for exploring Nice and the surrounding areas.

 

Getting to the hotel ...

All directions
·From: Aix on the A8 motorway Take exit n°50, Promenade des Anglais. Follow signs for the "Centre ville" along the sea front. Continue until you reach Place Massena, direction "Acropolis" Continue on Boulevard Jean Jaures (see map above). Turn left by bus stop. Rue Alberti: Continue straight on. At the third set of lights turn left into Rue Hotel des Postes (in front of MARTIN, the florist). At the second set of lights turn left into Rue Sacha Guitry (Galeries Lafayette is on the corner). Take the first left into Rue Gioffredo. the hotel is 50 m further on. ·From: Italy on the A8 motorway Take Exit 55, "Nice Est", towards the "Centre ville" following signs for "Acropolis Congrès". Continue s...

see more