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Best Western Plus Hotel Lewisville Coppell, Lewisville

5.0/5  - basé sur 850 notations.
330 E Corporate Drive, 75067-6606, Lewisville, United States - See map

Welcome to Best Western Plus Lewisville Coppell, a 2017 TripAdvisor® Certificate of Excellence Winner! This 2016 Champion Customer Care and design award-winning, newly renovated Lewisville, Texas hotel is conveniently accessible to bustling suburban area of Dallas including Coppell, Carrollton, Flower Mound, Grapevine, Denton, Arlington, and Fort Worth. Our location provides a convenient access to DFW Airport located just eight miles away. We are situated near major corporate campuses including JP Morgan Chase®, Orthofix® and area athletic centers for youth sporting events. Many fine restaurants are within a one mile radius. Enjoy Vista Ridge Mall directly down the street, Grapevine Mills mall a short drive away, the DART® rail system off I-35E with direct access to the Dallas-Ft. Worth Metroplex and beautiful Lake Lewisville with its many recreational benefits. The Best Western Plus Lewisville Coppell features 64 oversized guest rooms, each complete with your choice of one king, two queen or double size beds, Serta® top of line Cheshire series pillow top mattress, bedding with triple sheeting and plenty of comfortable pillows, seating area, coffee table, spacious work desk, complimentary high-speed wireless internet access, 42-inch HD TV featuring satellite cable with HBO®, DVD players in every room, individual climate control units, efficiency center featuring a microwave, refrigerator, single serve coffee maker and complimentary aroma botanicals bath products. We serve a full hot breakfast buffet with different selections daily including gluten free options. Additional amenities featured at the Best Western Plus Lewisville Coppell include: AAA 3-Diamond rating, 100% smoke-free indoor areas, 24-hour business center, state-of-the-art fitness facility, outdoor pool with lounge and table seating, beautifully appointed lobby and covered entrance, as well as meeting space for up to 40 guests.

Best Western Plus

Hotel Lewisville Coppell

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Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Partner
 
based on 851 guest reviews
NOTE ISSUED
Excellent
698
Very Good
113
Average
30
Poor
4
Terrible
6
REFER TO NOTICE
Business Business
249
Couples Couples
126
Family Family
332
Friends getaway Friends getaway
61
Solo travel Solo travel
50
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Fantastic, clean & affordable with excellent staff"

5
11/07/2018

From the moment we arrived you find this hotel very clean from the car park to the reception area & the bedrooms. Staff is very friendly & professional & they assist where ever they can. The hotel offers a great clean private outdoor pool with lounging chairs & umbrellas. Been staying here for 4 days & it's always clean & very inviting. The hotel is quite & peaceful. The rooms are spacious & very clean with a tub/shower. The breakfast is included they have a large variety & it's very tasteful. We enjoyed the hotel it's very central to everything we needed, it's also close to too Mexican restaurants (walk-in distance) the local food is awesome. I would recommend this hotel.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
LindaMV5184CT, Thank you for the wonderful review. We are pleased you enjoyed your stay and hope to see you again in the future.

"Great stay! Great staff! Great breakfast!"

5
08/07/2018

We stay one night and the staff was vey helpful. The room was very clean (I'm super picky) and well equipped. The breakfast exceeds our expectation. This is the place to stay! We will use it again for sure!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Viviana L, Thank you so much for staying with us and placing a fantastic review. We are thrilled to hear that you enjoyed our well-equipped breakfast and we exceeded your expectations. We look forward to your next visit!

"Outstanding "

5
07/07/2018

We've been staying at Best Western's for 30 years all over the country and this property ranks in the top three ever. From the friendly and HELPFUL front desk to the oversized spotless room everything was right on. Highly recommend this BW.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Bill C, Thank you so very much for the fantastic feedback of our hotel. We feel so happy that you rank this amongst your top 3! We will look forward to your next visit!

"Excellent service, a great place to stay!"

5
02/07/2018

I loved the room and the hospitality of the people who work there. They made our stay pleasant and accommodated our every need. Thank you Enrique for all your help! We definitely recommend this hotel.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Lesmartinez, Thank you for the great comments and review. We are happy you stayed with us and we look forward to your return!

"One of the Best Experiences!"

5
27/06/2018

I cannot say enough about the superb, clean,nicely decorated place. It is beautiful inside and out. Daily maintained to perfection. I have stayed at higher priced locations that were not as nice as this one. All the Personnel were extremely professional and informative when needed. Even when things were not running smoothly they wrre polite, calm, kind and professional. The entire Staff and place are a definite attribute to the Hospitality industry. The location is good for easy access to I35, close to DFW airport, shopping etc. It is a privilege to speak about how nice this place and the people are to not only myself but all who pass through here as I have witnessed. I especially want to note that the staff was very hepful in getting my juice etc at breakfast ad I walk with a cane. Too, other staff helped locate a trolley for my things and then offered to help get them to the car. I am truly humbled by how nice and accommodating these peopke have been. Great place for all sorts of groups, business and families. Too, all staff seem to be bilingual. Excellent place...

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
sharonmlash64, Thank you for taking the time to write this amazing review and feedback of our hotel. I will make sure that we pass this great review to our staff and let them know that they are making a difference. We are so happy that you stayed with us and we hope to see you again the very next time that you are in Dallas/Lewisville area.

"Southern Hospitality"

5
25/06/2018

We had a great time at Best Western Plus Lewisville/Coppell. The staff was friendly and accommodating. The rooms were clean and the breakfast was nice. We would definitely come again as a family if the opportunity presents itself.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
jayvarghese828, Thank you for the nice words and great feedback. We are thrilled you stayed with us during a family wedding, you guys looked fantastic! We look forward to your next visit!

"BW Plus remains trusted"

5
20/06/2018

We live in Texas and used points for a one nighter close to enough to visit family. The room was overall clean, tho we had noted a big white drip on the couch close to the floor level so it may have been missed by the cleaning technician, but we alerted her to its presence. We did not use the pool just too many other activities. The breakfast was typical of the "free breakfast" the meat was what my wife calls little sausages, and the taste was so neutral not sure if it was pork or beef or a combo. I always tip the breakfast attendant, and I respectfully suggest any guest do the same. It is not suggested anywhere in the lodging etiquette book, however it is welcomed by the workers. .

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
jojogo2, Thank you for staying with us and the 5 star rating. We appreciate the review and your feedback. We are always looking for ways to improve our guest experience. We will pass along the information to our breakfast staff and housekeeping. We hope to see you the next time you are visiting the Lewisville area!

"Best Front Desk Customer Service!!"

4
18/06/2018

We stayed here for 3 nights for a family trip for multiple families. The front desk went above the norm to make sure all requests were meet. We needed connecting rooms for easy access to a senior citizen and that was granted. I also called the front desk to ask if they knew of a wheel chair rental company and they were nice enough to lend us a chair for the day! The room service hostess was not the best. The days the room was cleaned, many items were not restocked, trash was not picked up, and not enough towels were left behind. Even after calling the front desk for towels for 2 mornings in a row, the room hostess never delivered them. But the excellent customer service of the front desk overshadowed the lack of service of the room hostess. The breakfast is not the best for hot foods. The eggs look like yellow mountains that you chisel apart. Your best bet is to stick with waffles, PBJ sandwiches, fruit, and yogurt. The yogurt is the best part. Many yogurt toppings to choose from.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
keen78, Thank you for taking the time to let us know what we did right and wrong. We are always looking to better our hotel and any information is always helpful. We trying to improve on breakfast and this feedback will help us in the correct direction. We also apologize for the housekeeping service and we are passing this on to the staff so that they also know areas of improvements. We hope to see you again!

"These Folks Know Friendly!"

5
18/06/2018

Of course it is clean and the breakfast is good! The real kicker is the incredibly friendly staff from the desk to cleaning to breakfast! Every single person spoke and smiled and seemed genuinely interested that we were having a good stay! Very impressed and will definitely return!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Jamesoil9320SY, We are so happy to see that you had a great experience. Our entire team want to make sure each and every guest expectation is exceeded. We look forward to see you again.

"Great stay and very reasonable"

5
15/06/2018

The staff was incredibly helpful and friendly. We were staying there for client meetings and the GM, Chris, allowed us to come back well after the check out time was passed to let us use the employee facilities to change into more comfortable clothes and work remotely using the hotel wifi. Breakfast was great! The rooms were clean and very recently updated and the facility is centrally located for easy freeway access to downtown, Lewisville and Carrolton. I would definitely stay there again when in the DFW area!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Cwelser, Thank you for taking the time to write this fantastic review on our hotel and General Manager. We are happy with our hotel renovations and the location. We try to make everyone feel at home and we are happy that you did. We will look forward to your return. Safe Travels!

"Great Place to Stay and Tour this part of Texas"

5
14/06/2018

We were heading to a family reunion at Lake Texhoma. This Best Western Plus was excellent. Breakfast was good and allowed us to get on our way in a timely manner. We also enjoyed the pool. The property was easily accessible from Texas 121 Business and I 35E. We would stay here again, if we return to the area.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
William D, Thank you for staying with us during your reunion. We are so happy that you stayed with us and enjoyed the breakfast and the location. We look forward to your return. Safe Travels!

"Meet up in Lewisville"

5
14/06/2018

Best experience, best customer service, and best breakfast! If you are staying in Lewisville stay at the Best Western plus. The room was exceptional, and the breakfast the best. EVERYTHING is wonderful!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Wilsontroops, Thank you for the great review and feedback. We appreciate the review and the 5 star rating. We are glad you enjoyed our breakfast, the service and the room.

"I love staying at hotels all over the country!"

5
13/06/2018

We recently stayed at this Best Western for our granddaughter's graduation. I consider myself a hotel snob. I love nice hotels and don't mind paying for them! This was a such a great experience! We actually extended our stay for a day . The bed was so comfortable, breakfast was delicious, room was spacious! Felt like we were at home! We left Best Western to stay at a Sheraton in downtown Dallas for a convention! Paying double what we were paying and I keep telling my husband I'd rather be at the Best Western! The bed's not nearly as comfortable, no refrigerator, no microwave. I could order fruit and coffee for breakfast for $17!! We will definitely be staying at the Best Western whenever we visit!!!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Sheryl S, Wow, What a fantastic review. Thank you so much for taking the time to give us feedback. This is what drives us to be as good as we can be. We are thrilled you enjoyed your stay with and loved our breakfast, service, comfort of the bed and delicious breakfast. We will look forward to your return. Safe travels.

"Weekend in Dallas Area"

5
13/06/2018

Overall this hotel was very good. The employees were very friendly and welcoming. There was a not a large variety of breakfast choices but was just okay. Would definitely stay there again should I need lodging in that area.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
law543, Thank you so much for this review. We are so happy you stayed with us and enjoyed our service and the hotel. We look forward to your next visit.

"Excellent Service"

5
08/06/2018

The front desk staff they were excellent the breakfast was excellent the room was extremely clean I like the new upgrades management is excellent room service was great the check in was fast and they always remember my name

"Great hotel and value!!"

5
08/06/2018

Stayed here recently for a few day. I was happy with the stay and thought it was also a good value. Very clean and the staff is so friendly! Will definitely stay here if/when I return! Also breakfast had a good variety!

"Great service"

5
07/06/2018

The Front desk staff was exelent, fast check in and check out and they offer a express check out welcome warm cookies available on the afternoon and 24 hours starbucks coffee also available Breakfast exelent diferent every day Rooms very clean and free bottle of water every day at the rooms. I enjoyed my stay at Best western Plus Lewisville Coppell.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Ianliliromero, Thank you so very much for taking the time to write this amazing review! We are thrilled you enjoyed your stay and loved the cleanliness, the delicious daily breakfast , the warm cookies and the service. We look forward to your return.

"FANTASTIC!!!"

5
07/06/2018

Everyone was so welcoming! Carlos the front office manager went above and beyond! The food was great and the room service was fantastic!!! I will be staying here again the next time I am in the area!!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
barbiekeen11, Thank you for the fantastic review! We are so happy that you stayed with us and enjoyed the food, and the service. We look forward to your next visit.

"Short Stay due to crawling critters"

3
03/06/2018

The interior of the hotel had the appearance of cleanliness, until we checked in our room and while there for 24 hours, we killed 3-4 bugs, ants, spiders. Other than that, my husband and I was very pleased with the front desk customer service.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
rlelb2018, Thank you for the feedback. We are extremely sorry for the bugs found in your room. If you can please let us know what room you were in I will make sure that the pest control company touches that room more than the rest.

"Wonderful place to stay"

5
25/05/2018

We were in Lewisville for some medical testing. The staff was extraordinarily helpful, the room was clean and the bed comfortable. My grandson used the fitness center and the pool. The hotel is easy to reach off I35.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
ddjd811, Thank you for the review and feedback. We are happy you stayed with us during your testing. We are also glad to read that your grandson loved the pool and fitness center. We look forward to your next trip.

"Texas"

4
24/05/2018

The room was large with the nice seating area very clean pretty modern the kitchen area was being remodeled but it was nice the food was typical to best western. The staff was friendly and courteous took care of all our needs

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Shane, Thank you for taking time to review your recent stay. We are glad it was to your liking. Hope to see you soon.

"Nice place to stay!"

5
22/05/2018

The place was very clean, and bright. The breakfast was good with lots of selections to eat. The gym, and pool was also nice and clean. We enjoyed staying here! The parking lot was well lit with no issues, as all of us were driving old muscle cars and no one messed with any of the cars. Thank you for a great stay!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Bigbenone, Thank you so much for the kind words and for your recent stay with us. We did happen to admire your cars, and happy that all went well. We hope to see you on your next trip to this area. Safe Travels!

"Lewisville wedding"

5
21/05/2018

Stayed here for 4 nights and everything was wonderful...would stay here again!! The breakfast buffet was better than expected. The service staff were very courteous and helpful. The outdoor pool was a nice place to hang out at.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Robert M, Thank you for the feedback and fantastic review. We are so happy that you stayed with us during a special event. We hope that you will come back again the next time that you guys are in Dallas.

"House keeping crew should be more efficient"

3
19/05/2018

Our telephone line was dead and the room was not cleaned well, there was things left on the floor from previous days and our drinking glasses were dirty and never replaced. Other wise the breakfast crew was really nice and had the area really cleaned. Check in and out was great, there is some remodeling but no noise was heard at night which really helps.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
mkuykend59, Thank you for the review and information. We are extremely sorry for the housekeeping issues you had encountered while with us. We will pass this information on to our staff and ensure this does not happen again. We are almost finished with the remodeling, so we will be done by your next visit.

"Renovations should have been disclosed..."

3
18/05/2018

It would have been helpful to know that there were renovations going on when I made my reservations. No access to ice machines on floor 2 while we were there. Construction debris covered walk-ways which from the parking lot which had to be navigated strategically. Reserved 3 rooms for my family who were in town for our son's graduation from UNT. Rooms were nice and clean so that made up for the rest of the hotel looking rough from the renovation.

"Not What I Expected"

3
15/05/2018

Renovations were underway and this was not disclosed when my reservation was made. The unsightly appearance from the renovation work was distressing (Front entrance, second floor plastic covering the renovation area). After nine hours of driving a clean room saved the day. The reservation would have been cancelled otherwise. Hotel is in a good location with access to restaurants, mall, entertainment, easy highway access, but I expected better hotel accommodations from Best Western Plus.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Eddie S, Thank you for your feedback. We are sorry to say that we are going through renovations to update the hotel for your comfort. We are almost finished and hope that you will return.

"Always enjoyed staying here"

5
04/05/2018

Friendly, helpful staff. Clean, spacious rooms. Very good breakfast & coffee. Easy access from I-35E. Location was convenient for my stay since we were visiting with folks in Flower Mound, Highland Village, Carrollton & up in Denton.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Fcschulze, Thank you so very much for staying with us and taking the time to write this review. We hope that we get to see you in your next trip to Lewisville.

"Very please with Best Western in Lewisville"

5
01/05/2018

Used this hotel for the first time in April of 2018 and I was 100% satisfied with my accommodations. The hotel was neat and clean with a friendly , efficient, and professional staff. I visit the DFW area several times a year for pleasure and will prefer this hotel for future visits.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
arnc0l, Thank you very much for the nice feedback and review. We love to read that you were 100% satisfied and will return. Safe Travels!

"Great Stay!"

4
19/04/2018

I stayed in mid April for a couple of days on business. Hotel is under renovation that is almost complete. guests were not being inconvenienced. Hotel decore, cleanliness and appeal is among the best that I have seen, including stays at Garden Inns by Mariot. Staff are pleasant, helpful, and approachable. Breakfast was above average as well. Very good water pressure on second floor.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
eccoh1, Thank you for the fantastic review and feedback. We are so happy that you enjoyed your stay and were not inconvenienced with our renovations. We are almost finished and can't wait to show it off. We look for your return.

"Best stay ever!"

5
17/04/2018

All of the staff were great! I am a manager at a Best Western in a different state so it is a habit for me to see and notice the little things, and I can honestly say, staff from every department were excellent. Because I have family less than five minutes from this hotel, I will definitely be staying here each time I visit.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
132soonk, Thank you very much for the great feedback. We appreciate the kind words and we will look for your return.

"quick stay"

5
09/04/2018

we always stay at this hotel, we know the hotel is in a great location and the rooms are always clean and comfortable! The staff goes out of their way to make everything great!! We will continue to stay here every time we are in the Lewisville, coppell area.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Robin D, Thank you so very much for the nice review and feedback of our hotel. We are thrilled to hear that this is the hotel you stay at whilst in Lewisville, we hope to keep seeing you on your future visits. Safe Travels!

"Sister weekend getaway!"

5
04/04/2018

Very nice hotel! Convenient location for an event we were going to just down the street. Early check-in was great! Friendly staff and easy reservation and check in experience. Beds were so comfortable that we slept in and missed the breakfast the next morning! I would definitely stay there again!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Danajdixon, Thank you for the amazing feedback and review of our hotel that included the early check in, the friendly staff, and comfortable beds. We will look for you the next time that you are here. Safe travels!

"Excellent hotel"

5
23/03/2018

I highly recommend this hotel! We have stayed here twice with a large family group, and the hotel staff was very happy to accommodate us in every way. The staff is very friendly and helpful. The rooms are very nice and comfortable and the housekeeping staff fully services the rooms each day The full breakfast is great! The breakfast team keeps the breakfast foods hot and fully stocked. The are right there during the breakfast hours to assist in any way. The front desk staff is awesome! They made making reservations easy, greeted us with a smile upon check-in, and wished us well upon our departure. I can't say enough about the whole experience. It was awesome and we look forward to our next visit!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
karensW9327JC, Thank you so very much for this amazing review. We are thrilled you stayed with us and we really hope that we see you again. We appreciate the comments on our service , breakfast , and staff.

"Broken down car"

5
22/03/2018

My car broke down in their parking lot and the manager told me no problem that he would not have it towed. It took me four days to come back for it and they were really kind about it. Saved me money!!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Lenell R, Thank you for the review, We are glad that we helped you save money.

"Rating"

5
20/03/2018

All I know is the service rendered to my family was excellent and we would go back to this site again if in the area! Thanks again for the accommodation. .....keep up the good work and please remember it's about the customer which is who keeps you in business, have a great day.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Vernon C, Thank you very much for taking the time to write this review. We are so happy that you stayed with us and that you received great service. That is something we are most proud of. We look forward to your next visit.

"Carlos is the Man at this Hotel,,,!"

5
18/03/2018

Stayed in lot's of hotels in my lifetime, but they staff at this location make it a place that i will definitely stay again. We went to a concert down the street and this was a perfect location to relax at afterwards. The Hotel Manager Carlos took care of us & it was my pleasure to write this Review. Paul Henderson

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Ibdgolfer, Thank you so very much for the amazing review and feedback. We appreciate the nice comment on our staff member. We look forward to your return.

"Great place to stay."

5
16/03/2018

Had a great stay at the best western. Didn't get the chance to make it to the breakfast, but everything was well, great customer service. Highly recommended to everyone. The price was reasonable and will definitely will visit again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Gavinhowze, Thank you so very much for taking the time to write this great review and give us feedback. We are thrilled that you stayed with us and we look forward to your return. Safe travels!

"Nice Stay"

4
14/03/2018

I really enjoyed my stay here and the staff was fantastic. I love how they have your last name on a board greeting you upon arrival. This made the experience more personal for me. I loved the frozen yogurt machine they have, along with the yummy toppings they provide.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
298janicef, Thank you for the feedback and nice words on your recent stay with us. We like doing little extra things, and I am glad that you noticed those little items. We hope that you will stay with us very soon. Have a great day!

"Good Stay - Great Staff"

5
08/03/2018

My wife and I stayed at this Best Western for 3 nights in October. Initially, the most challenging part was getting to the hotel from the Interstate. No fault of the hotel, the Highway exit signage could use some improvement. The room was good sized and the King bed was fairly comfortable. The decor was modest. Typical BW+. The staff was exceptional, however. Friendly and helpful attitudes were the norm throughout our stay.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Bruinsmith, Thank you for taking the time to write this great review! We are thrilled you stayed with us and that you enjoyed your stay and the service. We look forward to seeing you on the near future.

"Great Stay!"

5
22/02/2018

Wonderful four night stay and the complementary breakfast was great. The lady overseeing the breakfast, Mildred, was attentive, quite accomodating and most pleasant to converse with. I could tell that she took pride in her job. The front desk staff was friendly and welcoming. The room service was good and the beds were comfortable. I would definitely stay again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Joe T, Thank you for the fantastic feedback and review of our hotel We are so happy that you enjoyed your entire stay with us , from great service to the room comfort. We will look for you the next time you come back to Texas, Safe Travels !

"One Night Stay"

5
09/02/2018

The staff were very friendly and helpful. Rooms are immaculate and the complementary breakfast was fantastic! The person in charge of the food, Mildred, was very kind and clearly took pride in her job. Very impressed. Extended stay at no charge all staff were outstanding. What more can I say. Excellence in motion. Thank You.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
PaulLehrer, Thank you for the amazing words and feedback. We are greatly thrilled you stayed with us, and we look forward to your next visit.

"From the first moment the front desk staff were engaging. It feels like be in invited into a home."

5
29/01/2018

The room was large, immaculately clean and nice decorated.The front desk staff was very helpful and friendly. The inclusive breakfast was top notch. More like a high end hotel. Love the amenities especially the lighted pedestal makeup mirror in the bathroom. Towels were nice and thick. Every thing in the room worked!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Ann M, Thank you for the great feedback and amazing review. We are so happy that you enjoyed your stay from the service to the large rooms to our delicious breakfast. We hope to see you return. Safe Travels!

"Great Hotel"

5
28/01/2018

Came to Dallas for a baby shower my daughter book the room for the weekend was really good room great hospitality very clean very organized breakfast. Would definitely recommend this hotel. Very easy to get to off of 35

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Janice, we are thrilled that you had a wonderful time. We look forward to your seeing you on your next visit.

"Visit family"

5
23/01/2018

Overall a very pleasant stay, the hotel staff was very attentive with any needs. Enjoyed the coffee available 24 hours and breakfast was great. Three drawbacks construction out front, toilet seat too low and tub floor uneven making it difficult to stand.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
John M., Thank you for the review and the feedback. We are thrilled you enjoyed the service and the pleasant stay you had. We are sorry about the tub floor, we have sent this review to our maintenance supervisor and he will look into it. We hope to see you again.

"Great Service"

5
22/01/2018

Our Church ministry held an event in the conference room. From the beginning of the initial booking to the day of the event, the staff was very helpful, courteous and so friendly to us and our guest. The manger Carlos was beyond professional with us and answered more than enough questions to help us ensure we had everything we needed to hold the event there. The other staff members Chris and Charlie were equally helpful and courteous. The price is well worth the value you get. We are booking our next 2 events this year with Best Western Plus Lewisville/Coppell

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Nadia, thank you for leaving this terrific review on your recent stay. It was our pleasure to have your group. We appreciate your business and look forward to your next meeting.

"Excellent value"

5
15/01/2018

Extremely professional front desk and check in, very clean nice room, and reliable WiFi. For the price it was an extremely good value but you don't feel like you're in a cut rate hotel at all. We have stayed here twice and both times were great.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Jodi H, Thank you so very much for the amazing review! We are so happy to read that you received fantastic level of service, a clean room. And reliable WIFI. We will hope to see you return! Safe Travels! PS. You are our 800th Review!! Thank you!!!

"Great Hotel"

4
14/01/2018

Light next to the mirror on the left side of the TV did not work. AC machine and heater worked perfect since I'm cold natured. Overall, amazing stay. Would definitely stay again and recommend to a friend!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
587tristen, Thank you for your feedback, we are sad to hear that the light did not work. We would have fixed the light fixture immediately had we known. We are extremely happy to read that your overall stay was amazing! We hope to see you and your friends here again.

"Great hotel and staff"

5
12/01/2018

The hotel was very clean and quiet. The staff were very professional and friendly. It seems that they work together to make sure everything is perfect for their guests. Also, there was a great selection of food for breakfast. Very satisfied.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Gina, Thank you for the amazing feedback. We take pride in our service. We are glad it goes unnoticed. We hope to see you again.

"Last minute visit."

4
09/01/2018

Very accommodating. Looked for hotel late at night. They had room ready to go w/complimentary breakfast. Hotel was clean. Felt very secure once inside building. Breakfast was well tended too. Checkout was seamless. Even able to honor rewards night w/No prior coordination.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
JeffTomlinson, Thank you for the great review and for staying with us. We are glad that you enjoyed your stay and the breakfast, we look forward to your return. Safe travels!

"My Favorite Best Western"

5
08/01/2018

I have stayed here many times and am always impressed with the facility. Rooms are well appointed and still provide actual glassware and coffee mugs. I really appreciate this added nicety when I travel. I look forward to my next opportunity to visit this location.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Judy G, Thank you for the review, and thank you for staying with us on other times. We definitely will keep looking out for you and hope to see you soon!

"Wonderful stay...again."

5
08/01/2018

This is the second year we have stayed at this hotel to celebrate our family Christmas. Once again the staff exceeded our expectations. We will definitely plan for next years get together at this same location.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
jerih2018, Thank you for the great feedback. We cannot be happier knowing that you chose us for your family Christmas. We look forward to your next family event with us.

"Excellent!"

5
07/01/2018

We were needing an overnight stay while traveling, and chose this hotel for it's location. There was construction right in front of the hotel, but it was still easy to get there. The hotel was even better than expected! Excellent, updated facility with a welcoming staff (Charlie). Room was large and well appointed. It would be perfect if a longer stay was needed. A bonus for us was that it was free! We used BW points. Highest recommendations for this hotel.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
6389LovetoTravel, Thank you for the amazing review and comments. We are thrilled you stayed with us and received great service from Charlie and the large room. We hope to see you again the next time that you are in this area.

"Great hospitality"

5
05/01/2018

Front desk clerks were amazing Finally felt recognized for my rewards level status Breakfast was delicious Room was comfortable My kids loved the idea of front desk issuing out board games I loved the water in decor bottle

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
hildav139, Thank you for a great review and being a loyal Best Western Rewards. We are happy to see you enjoyed our hospitality. Hope to serving you again.

"Pleaserable stay"

5
03/01/2018

This facility is the best Best Western that we have stayed at. We have stayed here before and the entire staff goes out of their way to make you welcome. When we travel to that area next time we will plan on staying at this location.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Bob C, Thank you for the great feedback. We greatly appreciate that you took your time to write this, and we look forward to your return. Safe Travels!

"BW+ Lewisville"

5
01/01/2018

Great stay, very clean, quiet etc. A little difficult to get to with construction but otherwise ok. Breakfast was good with decent variety. Room was comfortable and quite large etc. Even though room was close to elevator we did not hear anyone coming or going. Overall a good stay.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
donaldk891, Thank you for a terrific review. Our team is happy to see you had a satisfactory visit. We look forward to serving you again.

"Funeral Stay"

5
01/01/2018

Many family members traveled from Houston for a funeral in Lewisville and all stayed in the Best Western hotel. All the rooms were great and the breakfast excellent. The shower had had lots of hot water with a good shower head!!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
68nancye, Thank you for the feedback on your stay. We are glad you stayed with us during a very sad time in your life's. We hope to see you again on better terms. Safe travels!

"Okay place to stay"

3
28/12/2017

I stayed here due to it be so close to my sister's house for the holidays. The staff is really friendly. I did ask that the drain on the shower be checked since it was draining slowly and there was no improvement so don't know if they did this or not. The blankets on the beds are very thin, so my daughter said she had trouble sleeping since she was so cold.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
susansR4623WD, Thank you for the review. We appreciate you staying with us while visiting your sister for the holidays. Thank you for the mentioning of our friendly staff. We are sorry to hear that your drain was slow and that the blankets were thin. I have passed on your concerns and we will remove blanket and have maintenance recheck the tub drain. Thanks again!

"Christmas weekend stay"

5
25/12/2017

Our stay at the Best Western was wonderful - from the time I made the reservations, to the addition of a night, to the check-in, re-check-in and check-out. Staff was very friendly and helpful. The room was very clean and well-stocked with amenities. I would recommend this hotel to friends and family. Also, close to some good restaurants.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
hollybT544XW, Merry Christmas, and thank you for staying with us during the special holiday. We are very happy to hear that you enjoyed your stay with us. We really look forward to your next visit.

"Top Notch "

5
25/12/2017

In my travels I always try and find a Best Western property. They most generally are very well kept, clean, comfortable and affordable. This locations in Lewisville was no exception. The hotel is easily accessible from I-35 with adequate parking. Check in was a breeze and my room was perfect. The hotel staff were very polite and eager to insure my stay was enjoyable. I highly recommend this property.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
rick_titan, Thank you for staying with us and for always choosing to stay at Best Westerns throughout your travels. We are looking forward to your next stay. Safe travels! Happy New Year!

"SUPERIOR ROOMS AND PEOPLE!"

5
19/12/2017

I can't say enough about how happy we were with our stay! The room was clean and comfortable. Every single staff member was friendly and eager to fulfill any request! The breakfast was wonderful with a lot of choices! We stayed for 6 nights and the breakfast had new choices each morning! I would HIGHLY recommend staying in this beautiful and friendly hotel! :)

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
VerlaJo, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Lewisville, come on by. We love having you here!

"Impossible to beat this! "

5
17/12/2017

I don't make a habit of writing multiple reviews for the same venue but I feel this is the least I can do. Having stayed in the BW Lewisville multiple times for at least a week in a row the last 6 months Carlos and his team never ceased to amaze me! They're always go the extra mile (Texas size!) to make me feel at home. I have spent in hotels across the globe and can safely say this is by far always the best stay ever. A friendly hello when you drop in, always checking on you, clean rooms with smart interiors, very complete hot breakfasts, 24/7 complimentary Starbucks™?, spacious parking, I can go on! But again what makes a hotel a 5 star experience is the people! You guys are amazing and again, being a frequent traveler I would normally not say this, though it may sound cliche as in 'there's no place like home' but you guys make it for me the closest as it can get so in this rare case I would say: I look forward staying in your hotel again, anytime!! Kudos and 6 stars from me ?? ?? ???????? Thanks again, Pim from Amsterdam ????

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Pim U, Thank you so incredibly much for taking the time to write us an amazing review. We are happy to see you at this hotel and we are thrilled to hear that we are your “Home away from home.” Reviews like yours are the reason that keeps us trying to do better so that we can make everyone feel the same way. We hope that the next time your business brings you to Dallas/Lewisville area again that you will stay with us once again. Safe travels, and once again, Thank you!

"Excellent stay!"

5
12/12/2017

Staff was extremely inviting and friendly, they went above and beyond the call of duty to make my first stay in TX comfortable. The room was clean and nicely furnished, very comfortable. 10/10 would stay again!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Connor M, Thank you so very much for this fantastic review. We were thrilled to have you stay with us during your first trip to Texas. We sincerely hope to see you again in the near future!

"Pleasant Stay"

4
11/12/2017

The hotel was a very good BW Plus hotel. The staff was courteous and friendly. The facilities were in good condition and the room was clean and comfortable. Except for low water pressure in the shower, the stay was enjoyable.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Jniseda, Thank you for staying with us and for the nice review. We are happy that you stayed with us and we look forward to your next trip.

"Two week stay"

5
10/12/2017

I stayed at this hotel for 2 plus weeks. Within 2 days, every employee called me by name (not even sure how they knew that). The rooms are clean, the beds are comfortable and the amenities in the bathroom were just what I needed. Also the fridge in the room actually worked correctly (for some reason most don't ??). And even after that long of a stay, I didn't have a single complaint. The staff is what makes the difference at this hotel. The only thing I could compare it to is how they treat you at an expensive resort in another country. I have stayed at 4 and 5 star hotels that could learn a lot this hotel and their staff. Their attentiveness and concern and friendliness truly set the bar very high for future hotel stays. I will certainly plan to stay here again. My only TINY recommendation would be to have sliced fruit available with breakfast. The breakfast is VERY good with plenty of options but just adding that would be awesome :)

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Amifun, Thank you for taking the time to write this super amazing review. We really appreciate the kind words on our staff, clean rooms, the beds , and the amenities. We will make sure that the entire staff gets to read this. We hope to see you again! Safe travels.

"A+ Lodging"

5
09/12/2017

A nice clean hotel with friendly and helpful staff. Breakfast was great. The room was clean and comfortable with added amenities such as free purified water and lotion. I found the hotel staff to be helpful and friendly.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
johnwV9783KJ, Thank you the amazing 5 star review and feedback, We are absolutely thrilled that you enjoyed your stay with us. From the friendly staff, the great breakfast, and the amenities. We look forward to your next visit.

"Texas Overnight"

5
09/12/2017

Easy access from the freeway. Very comfortable and clean hotel. Found all of the hotel staff to be very helpful and courteous. Great sleep! Would stay here again. Plenty of room in the king suite. Fairly standard breakfast.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
GUY T, Thank you for the fantastic review of our hotel, We appreciate your comments on the rooms comfort, the courteous staff, and great sleep. We look forward to your return.

"Excellent stay and very comfortable bed !!!"

5
02/12/2017

We had a fantastic stay... the room was very clean and the bed was very comfortable... staff was very pleasant and helpful and the food was delicious.... Keep up the great job Best Western we will stay here again when we are in the area...

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Christine H, Thank you for the review and the great words on your fantastic stay. We cannot be more pleased to read that your stay from start to finish was fantastic. We look forward to your next visit. Safe travels !

"VERY Pleased"

4
02/12/2017

Hotel Staff, front desk - to - cleaning crew...ALL friendly & welcoming. Good breakfast. Clean facility, rooms are great! Highly recommend this place. Convenient location... Food, Airport , Shopping, all nearby.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
M A, Thank you for the great feedback, We are incredibly happy that your stay with us was great. From the service you received for the staff members, to the good breakfast and clean rooms. We hope to see you again the next time that you are in this area.

"Great Mid-range Hotel"

5
30/11/2017

Group enjoyed the same hotel two years in a row. Will do it next year if near our destination activity. Staff is the best! The breakfast is hot and varies day to day to be pleasing to all. It would be hard to beat for the rate paid for a group. Free parking, close to lots of restaurants and shopping center.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
756Larry, Thank you for taking the time to review your group's recent stay. Our team appreciate your group staying with us year over year and look forward to having you again. We are glad to see everything was satisfactory for you. See you again.

"Operation Christmas Child"

5
28/11/2017

In town to volunteer with Operation Christmas Child and enjoyed our stay at Best Western. Convenient location, clean rooms, great breakfast, and facilities were very nice. Highly recommend and will stay with them again....

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
537wesleyf, Thank you for the fantastic review. We are thrilled you stayed here with us, and we look forward to your return.

"Great business visit"

5
27/11/2017

Friendly staff, clean rooms, great breakfast. I felt very welcome the whole time I was there. Staff was very familiar with Best western policies, and helped me with my rewards points. Good food options in the area, and comfy bed.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
HowdyDopd, Thank you so very much for taking the time to write this amazing review. We are happy to read that you felt welcomed, and enjoyed the staff and the breakfast. We hope to see you the next time that you are in this area.

"Great Stay"

5
27/11/2017

Best Western Plus in Lewisville Coppell was outstanding during Thanksgiving weekend. It was close to many shopping areas and family. The staff was friendly and the hotel was spotless. We had a great stay.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
830phyllism, Thank you for the feedback and nice words. We are happy to see that you enjoyed your stay with us during the Thanksgiving Holidays. The staff appreciates your stay and we look forward to your return. Safe Travels !

"Thanksgiving 2017"

5
25/11/2017

Great stay. Good location for our needs. Tasty breakfast. Felt personally welcomed. We enjoyed the overall appearance and updating of the facility. Parking our vehicle worked for us. We felt safe entering after dark.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
nancyaX9932VA, Thank you for the feedback and comments on your stay with us. We are thrilled with the level of service and the tasty breakfast in which you received. It's our mission to make you feel at home and safe whilst being our guest. We really look forward to your next visit.

"Family"

5
22/11/2017

Easy access on and off Major highway and shopping center. Comfortable beds and pillows. Excellent Staff excel in making you feel comfortable and at home on arrival and balance of stay.. Breakfast is above average. Attendant to assist you @ Breakfast and start your day off in a positive way. If you need an overnight stay this hotel is the one for you to consider.

"first time visitor"

3
22/11/2017

1. Construction in area hindered easy access. 2. Much disturbance by teenagers running up & down the halls from the 2nd. & 3rd floor, doors slamming and no supervision. 3. Room was comfortable but the bed mattress slumped to the middle hindering a good night of rest. Dissatisfaction with room was discussed with manager at time of departure. Not a good impression for our first time using Best Western.

"Awesome!"

5
19/11/2017

Stayed here for a second time, previously stayed in 2014. Will definitely stay again if ever in the US. Super friendly and helpful staff. Very clean, comfortable and quiet rooms. Convenient location close to I35 and DFW. Extremely reasonable rates! Couldn't fault this property at all! Hope to see y'all again soon!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Penny C, Thank you very much for this amazing review and feedback. We are thrilled you stayed with us and enjoyed your stay, We look forward to your return!

"Staff was very unprofessional"

1
14/11/2017

Very nice facility but the staff ruined my entire visit. I will never visit again. The room was amazing I must say but the staff wasn't very welcoming at all. One of my worse experiences while staying at a hotel ever.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
breonnaj2017, We are very sadden to hear about the level of service in which you received during your stay. We will speak with everyone that worked that day and ensure that this level of service will not happen again. If you are ever back in this area, please contact me and I will make sure that your next stay is a pleasant and welcoming one. Please accept our sincere apologies.

"Relaxing Property"

5
10/11/2017

Even though it was a challenge to get in and out of the property due to street construction right in front, there was no extra noise or mess once I made it in the parking area and in the hotel itself. The staff are friendly and knowledgeable and the plantings and sitting areas scattered about the grounds were lovely and relaxing. Thought and care must go into this landscaping to be a bit of a oasis in the city.

Carlos P, Front Office Manager at Best Western Plus Lewisville/Coppell, responded to this review
Thank you for taking the time to write this great review and letting others know about our Oasis in the city. We have a great staff that enjoys working on the grounds. We are also ready for the construction to be over with, Soon we hope. We really look forward to your next visit. Safe travels

"CLEAN! Friendly and Accommodating."

5
31/10/2017

We stayed at this hotel for a personal trip and found it to be super clean from the lobby to the room. Even the lobby restroom was clean! We drank clean tasting tap water (true) and loved the Starbucks amenities. I personally appreciate a CLEAN remote. Additionally, the staff was super friendly, and allowed us to use the business center a few hours after we checked out, and while we waited for our flight. We will definitely stay here again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Lenvision, Thank you very much for this amazing review. Thank you for the great feedback on the cleanliness of hotel, the wonderful service and our amenities. We look forward to your return J

"Great Experience!"

4
30/10/2017

Best breakfast in DFW! This is a “green” hotel, and the breakfast buffet items are made from fresh ingredients. Guacamole salsa, breakfast tacos, fresh cranberry juice, and yogurt were favorites. Plus an abundant variety of eggs, sausage, yogurt, granola, 3 oatmeals, cereals, Starbucks coffees, teas, breads, “homemade” waffles, and more. The hotel is newly redecorated in a modern theme; rooms are clean, and beds are comfortable. Good value!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Darby M, Thank you for the great feedback and review of our hotel and the breakfast with the fresh items and our Green hotel. We look forward to your return. Thanks again !

"Great hotel"

5
30/10/2017

Charlie at the front desk was awesome. The hotel was great too, but Charlie was sincerely friendly and wonderful to work with. He truly elevated the hotel in our eyes from "great" to "outstanding". The room was nice and clean (and best of all, quiet!), and the food at breakfast was better than most hotels. I've stayed at other hotels that were twice as much and the service was half as good. So we honestly felt like we got much more than our money's worth here. Obviously, we would not hesitate to stay here again, and would happily recommend this hotel to others.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
ericsF8335XO, Thank you for the super amazing review of our hotel, the breakfast, amenities and the service that Charlie gave you. We will make sure that he reads this review and the rest of our staff. We look forward to your next visit here. Safe travels.

"Great place to stay"

5
24/10/2017

Our 2 day stay here was delightful. Room was clean and pleasant. Bed was comfortable and quiet over night. Breakfast has a varied menu and delicious. Wall St Journal availabke at the desk. This was one of our best Best Western stay

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
tom2831, Thank you very much for staying with us a second time, and for the great feedback on our breakfast and comfortable bedding. We look forward to your third visit and then some. Safe travels !

"Almost 5 start"

4
24/10/2017

People are nice, the rooms are clean, it is well situated. However, for all the good stuff, the one thing that has a drawback is the food. The yogurt was in a machine, rather than individually packaged. You had no idea what you were eating. But there was a big selection. The eggs were scrambled so you didn't know whether they were from a hen or a refrigerated, pasteurized entity.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Marilyn L, Thank you very much for the review. We appreciate your feedback. I am sorry that you did not enjoy the Yogurt. We can assure you that by using that machine it stays fresher than if it were in a container. As far as the eggs go, we only use real eggs every day, not like every other hotel that uses frozen patties or from a box. They are cracked and made all day long. The bacon and ham are also made fresh and fried. We hope to see you again !!

"Great Hotel & Staff"

5
19/10/2017

We stayed at the hotel for 12 nights on a sporting trip, room was very spacious and comfortable, breakfast was good with lots of variety and as much coffee as you like 24/7 staff were very helpful big thank you to Carlos hotel manager who could not help us enough, 2 miles to the train station into Dallas on the Dart green line, nice pool, and local bar & restaurant 5 min walk

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Jill167, Thank you so much for taking the time to let us know how well we did and about the level of service in which you received while you were here for 12 days. I can tell you that it was completely our pleasure having you with us. We are sadden to see you leave. We look forward till your next visit in 3 years' time. I will let Carlos know about your review, and we hope you have safe travels !

"Great Hotel with great amenities"

5
17/10/2017

Perfect location for our vacation visit to family. Wonderful breakfast buffet each day. Made use of the pool. Very roomy, comfortable rooms and a bottle of purified water each day. Very nice. Staff was very helpful and even loaned us an umbrella on an especially rainy evening.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Deborah B, Thank you very much for this amazing feedback and review. Thank you as well for mentioning the amenities and helpfulness of our staff. We're so glad that you stayed with us, and we look forward to your next visit.

"'' service school ''"

5
15/10/2017

very clean,very comfortable, great breakfast, great staff , mrs Charlene supplied transportration to and from service school ,great big rooms that were spacious, one of the best best westerns if stayed at, what a great place to stay .

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
striangle, Thank you so very much for this fantastic review of our Best Western plus, and our service. We look forward to your next visit.

"Long weekend"

5
11/10/2017

The staff here was amazing and the breakfast was one of the best out of the many best westerns I have stayed at. The rooms were spacious and contained a few extra details that you would normally find at high-end resorts!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
mikeC251MC, thank you for taking time to write a review on your recent stay. Our team is glad to see you enjoyed our hot breakfast buffet. We have over 40 items including waffles, pastries, scrambled eggs and breakfast meats. Our goal is to exceed each and very guest expectations during their stay. Hope to see you again.

"Lewis family wedding in Lewisville Texas"

4
10/10/2017

Very clean, modern, neat and welcoming. Beautiful aesthetic inside and outside. I am a platinum member, but was not acknowledged upon check-in. Friendly staff. A definite re-do if ever in that area. Excellent Breakfast, well attended to by staff members. PLEASE PROVIDE HAND SANITIZER, observed guest who needed to have it readily available at the breakfast bar. Great Stay!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Charlene L, Thank you for taking the time to give us a great review. I am real sorry that we failed to acknowledged as an elite member. I will make sure that does not happen again. We look forward to your next visit, and rest assured we will add sanitizer on the breakfast area.

"nice place to stay"

5
07/10/2017

Clean, comfortable, friendly staff. Great North DFW location with easy access to Frisco, Denton areas. Fitneess room was nice - logged up quite a few miles on the recumbent bike machine. Overall, a satisfying experience.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
fdwilliams256, Thank you for the amazing feedback and comments on our fitness area. We look forward to your next visit.

"Wow !!! Hotel or Home"

5
04/10/2017

Hotel staff greeted us like we where coming home... rooms new.. beds comfortable... filtered water and water glasses waiting in room.. breakfast fabulous with Starbucks coffee.. I didn't want to leave...:)

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
265kerrib, Thank you so very much for taking the time to write this amazing review and feedback. It is reviews like these that tell us that we are doing things right. We look forward to your next visit if you ever make it back “home!”

"Convenient location"

5
27/09/2017

This is a great place to stay when we go to TX to visit relatives. Clean rooms, good breakfast and courteous staff. We stay here every time. It is a convenient location and easy to check in and check out.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Duffy M, Thank you very much for taking the time to write this amazing review. We are very happy that you stayed with us and we look forward to your return.

"quality bed"

4
25/09/2017

Clean, affordable, convenient location, good hot breakfast and great bed to get a much needed sleep. Closest hotel to the recreations fields for club soccer and close to restaurants and shopping centers.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
P3914TGmarkh, Thank you for the feedback and letting us know about your last stay with us. We hope to see you the next time that you are in this area.

"Should have stuck with Premiere!"

2
25/09/2017

Air conditioner needs huge improvement! Tiny pillows on the bed, but one full size in a drawer if you look for it. Couch was worn out and sagging,TV placement only good if you watch from the bed and there was no guide available plus HBO you had to pay for. We won't be back for sure.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
dbubbadog1, We are sorry about the experience you had while with us. We have a “Pillow” menu that you can chose the pillow that fits best for you, and our HBO is free. I do not know where you went to see a charge for that. We hope you have safe travels back home, and thank you for staying with us and letting us know what items we need to work on.

"Nice Best Western in Good Location"

3
24/09/2017

We had 2 rooms and stayed 2 nights at this Best Western in Lewisville. It was clean, staff was helpful and location was great as it is right off of the interstate. The only thing I might mention was the breakfast; we weren't impressed. It was crowded and you had to make your eggs or your waffle in the waffle irons. (yes, including the eggs). This procedure really took a lot of time as people had to make their eggs in the waffle iron one by one. Coffee in the room was fine but there was only 1 regular and 2 decaf. Had to ask the 2nd day for more regular coffee. Also, they must be remodeling somewhere as the parking spaces on one side of the hotel were taken up with storage pods. Huge ones. I did like the hotel and will use it again, just a few little glitches.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
ETexasTraveler, Thank you for taking the time to write this review. We are sorry to hear that you did not like the Omelet station. We do that once a week and hear great things about it. As far as the Pods are concerned they will be removing them today. We had used them to donate furniture to Hurricane victims in Houston and needed a place for them while they were able to be shipped after the flooding went down. When you return they will not be there. We look forward to your next visit.

"Would return"

5
21/09/2017

We enjoyed our stay. Room was clean and comfortable. Easy on and off interstate. Very good breakfast. Plus there is an El Fenix Mexican restaurant in walking distance. And a Chilis. We would be happy to stay here again. Thank you to the staff.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
annbrown2013, Thank you very much for the nice words on our hotel. We are happy to read that you enjoyed your stay, our hot breakfast , and the staff. We look forward to your return.

"A great stay"

5
19/09/2017

I just enjoyed an amazing stay! The hotel and room were spotless. The management was outstanding (especially Carlos). The breakfast was amazing. The only bad thing is that I only stayed there one night. i will be back in the area on regular basis to visit family and without any hesitation this is where I will be staying!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
theswede71, Thank you so very much for this fantastic review. We are more than happy to hear that you will be returning to our hotel the next time that you are here in Dallas/Lewisville. Safe travels !

"Great Stay"

5
17/09/2017

Desk personnel friendly and efficient. Room was spacious and comfortable. Very nice complimentary breakfast. Room was clean and well maintained. When visiting relatives in Flower Mound I intend to book this hotel in the future.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
238franki, We would like to say thank you for this outstanding feedback on our hotel. We are glad that you enjoyed your stay with us and will continue using us. We look forward to your return. Safe travels.

"STAY HERE"

5
17/09/2017

The convenience of their location to my plant is excellent. The Staff was extremely friendly and very professional. The breakfast food is better than most locations I've stayed within the BW chain. Will definitely return and probably stay here for all my DFW stays.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
James T, Thank you so much for taking the time to give us this amazing review. We are pleased to hear that you will keep using us whenever you are in the area. Safe travels !

"Excellent place to stay!! "

5
16/09/2017

I highly suggest this hotel! Rooms are large, and extremely clean. Staff is super nice, from the moment we walked in the door everyone was so friendly. Hotel was quiet, TV was nice. We will definitely return to this hotel and suggest to many of friends and family to book here.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Kim B, Thank you very much for this amazing review. We are so glad that you stayed here with is and we look forward to your return.

"Great place to come back to again and again"

5
08/09/2017

I have been returning to this hotel for years and everyone knows me as a friend. The price is in my budget and the location is near my relatives. We have held reunions here and they treat us like family.

Chris P, General Manager at Best Western Plus Lewisville/Coppell, responded to this review
David T, We are always happy to see you here. You are a great friend to the staff and appreciate your visits. We look forward to many more visits ahead.

"Clean, it's a good average Hotel"

4
05/09/2017

I went with my family, we needed to stay for one night close to Dallas and Fort Worth. It's a small average hotel but it was clean and the front desk personnel very nice. Breakfast was good. Everything worked properly.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Rosemary D, Thank you for the review. We appreciate that you took time to write us a nice review. We hope to see you again.

"Best hotel to choose in the area!"

5
30/08/2017

I have been a frequent guest here for almost two years now. Carlos, Rebecca, and the entire team will make sure that your stay is perfect. Rooms are always clean, you have a fridge in every room, great TV, work station, shower with great water pressure, all that you need for a great stay. I had eight rooms this week for a business meeting and each guest enjoyed their stay and the front desk staff made sure everything went smoothly. The other recent plus is that the construction on 35E has completed and shifted south so getting in and out is much easier. Lots of restaurants within a short distance. Book with confidence!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Bourque77Fan, Thank you so very much for this amazing feedback and review. We have an amazing staff and they love what they do. We are thrilled that you and your team stayed with us and we certainly look forward to your next visit. Safe Travels !

"Very nice visit"

5
21/08/2017

Everything at this hotel was accommodating. Rooms are clean. Breakfast was good. The staff are very friendly. We will definitely stay here again. We are Rewards members and will visit more Best Western hotels in the future.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Jana A, Thank you so very much for the great review and feedback, We are thrilled that you stayed with us and we look forward to your next visit.

"Why the Plus?"

3
21/08/2017

Not sure why this is called a Best Western Plus because not a Plus at all. We had a late check in and the man at the front desk was efficient and apologetic when he told us the elevator was out of order so we would need to take the stairs. The room was very dated but at least it was clean. Breakfast was the standard usual fare at these two and three star places so no unexpected surprises there! Sheets were a bit rough but beds were okay. An average place to stay for a quick night's stay but wouldn't recommend for any longer then that.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
JO92373, Thank you for taking the time to let us know about your stay with us. We are however a bit curious about the elevator comment. Our Elevator has not been down since over a year. I believe that this is the wrong hotel in which you stayed in. We are constantly refreshing the hotel including lobby and guest rooms.

"Doesn't live up to it's rating."

3
16/08/2017

We spent 4 nights in this hotel. We arrived late in the evening and my first impression was the smell. It had a weird smell to the hotel. While it looks like the hotel has been updated i still felt a little like it was on the cheap side and while it looked clean I felt like it was just surface clean. The breakfast wasn't so great either. They offer eggs, pancakes and such but it was only so-so. I was disappointed because it was highly rated on tripadvisor. I wish I had kept my reservations at the Hampton instead. We also had to cross the parking lot to get to the pool. I won't be returning to this hotel. It was okay but definitely not as great as the ratings would suggest.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
JulieKat, We are so sorry to hear that your experience with us was not what you had expected. We are always trying to improve our hotel and feedback like yours will help us get there. So thank you for your time in letting us know what we can improve on. Safe travels!

"Wedding stay over"

5
15/08/2017

Room was very clean the hotel staff was very friendly. The breakfast was good hotel. The only problem we had was the cleaning staff trying to come in our room at 8 o'clock in the morning when we were still there. I would most definitely stay here again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Dennis S, We are always pleased to read such glowing reviews and can't thank you enough for taking a moment to leave us with your kind feedback. We are very sorry to hear that there was an issue with the Housekeeping staff causing early morning disturbance, but are nonetheless happy you still had an overall great stay. We'll make sure that our staff is ensuring that all of our rooms are quiet and relaxing for our guests. It's so great to know that you enjoyed the hot breakfast. For another memorable stay, come back soon to stay with us again at Best Western Plus, Lewisville.

"Stay in Lewisville"

4
14/08/2017

The hotel was very clean and updated. The little amenities in the room were a nice touch. Nice neighborhood with alot of stores and shopping near by. The staff were professional; except the Assistant Manager Jose was quite rude when we had an issue with a possible lost item. He raised his voice to my boyfriend when we were searching the laundry area with the maintenance man. He assumed we had just walked into the laundry area by ourselves without asking questions. The front desk manager was very polite and was very professional when we went back inside to let him know that we had found the item.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
brenda_king68, Thank you for taking the time to inform us and others on your recent stay. We are very happy to hear that you enjoyed your stay, the breakfast , and the amenities. We are however sorry to hear about the service you received by one of our staff members. I hope that you will give us another opportunity the next time you are in town.

"Great Place to Stay"

5
10/08/2017

Always a great value and very clean. Extremely friendly staff, enjoy staying here when I am in this part of the world. Very good accommodations and amenities for their pricing. Lots of restaurants in the area and a convenience store across the street which is handy as well.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
T2037XUpaulp, Thank you for the great 5 star feedback. We hope to see you return. Safe travels!

"A pleasant nights stay after a hectic day of driving"

5
10/08/2017

It has been a number of years since we lived in the Dallas area, we were surprised at the road construction and navigating our way to the hotel. This hotel and it's outstanding staff made the drive well worth the effort. We arrived and were greeted by a friendly and professional group. From check in to breakfast it could not have gone smother. A couple of nice perks, free Starbucks coffee 24 hours a day, the Wall Street Journal and the breakfast buffet.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
PeachtreeTraveler, Thank you for this amazing feedback and review. We are real happy to hear that you enjoyed our staff, breakfast, and Starbucks Coffee. We hope to see you that next time you are the in Dallas area.

"Doug East "

5
09/08/2017

This hotel is by far the best. All the staff gives 1st class treatment to all guest. Carlos, Susan, Rebecca and Keith at the front desk will make your stay the best. No need to eat breakfast anywhere else because. They have it all.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Mr. East, We are always happy to see you arrive. We also would like to thank you for the amazing review and feedback on our great staff, I will make sure that they all get to read this. We look forward to your return.

"NICE STAFF"

5
06/08/2017

I was use other hotel all my business trip and family trip. But last year I use this hotel 3 months. very good for me and my family. All staff is very kind and nice also very friendly. One day have problem find rooms. all staff is help me I will take care of all my family. Also costumer center is very nice take care of all. I like this hotel and recommended . THANK YOU.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
heeyoungl563, Thank you for the nice words and feedback, We are so happy that you stayed with us and it will always be our pleasure to help you and your family with anything we can. We hope to see you again!

"Great hotel with wonderful staff!"

5
06/08/2017

This hotel was clean, great location and good amenities! The hotel staff was excellent, especially Carlos. He was very helpful and provided several good recommendations for restaurants and things to do!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Tara W, Thank you for the fantastic review and lovely comments on our staff and our amenities. We agree, Carlos is a “Foodie” and knows the good eating spots in town. We look forward to your return. Safe Travels!

"Nice stay"

4
30/07/2017

We had a nice stay at the Best Western Plus. The rooms are clean and the hotel is well maintained. The free breakfast buffet is good. It was nice to have a suite with a pull-out sofa bed in addition to 2 queen beds since we had two teenagers with us. Refrigerator in room was not very cold so we didn't try to keep food in it. They offer room service from orderinn.com which was ok.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
cdl380, Thank you very much for the 4 star rating and the nice words. We hope that you will return and stay with us the next time that you are here in Dallas/Lewisville area.

"Great experience"

5
30/07/2017

Overall it is a great hotel to stay at.this hotel again. My only complaint woild be the strands of hair I found in the bathroom. Hair strands that are nit mind kind of grosses me out eventhoufh it was only a few strands of hair.Staff was very friendly. Location was great and easy to find. I would definitely be staying here again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
TMW04, Thank you for the feedback. Although we are very happy with the 5 star rating, We are also very sorry about the hair found in the bathroom. This is not a standard. So we will fix that issue immediately. We look forward to your next visit.

"We would stay again!"

5
25/07/2017

Great stay with the family! Staff was friendly and helpful. Breakfast was delicious. Rooms were large and clean. Property was well kept and very pretty. Great location. Everything we went to do was within 30 minutes. My family loved it!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Amanda F, Thank you so much for staying with us and placing this great review. We look forward in seeing you soon!

"Clean room/ Great breakfast"

4
24/07/2017

Our room was very clean, AC was noisy (squeaky) in first room, but they quickly offered us another room. Food was good with a variety of choices. Friendly staff too. Room had tv, sm. coffee maker, microwave, fridge, & hairdryer. Didn't use the pool or workout room, but they appeared nice. Would have given more stars, but not real fancy with valet, gift shop etc. (Not that they were necessary) Definitely would stay again. Mexican restaurant at the end of the parking lot was excellent too!! Chili's was next door to that.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
toddhN4349TR, Thank you for taking the time to write this great review. We are thrilled you stayed with us and we hope to see you again.

"Best Hotel to Stay at in Lewisville !!!"

5
24/07/2017

Can't say enough positive things about this hotel ... Property was pristine ... Room was wonderful ... If there was a negative it was the beds were a little hard for our liking but everyone's personal preference is different. Staff was amazing !!!! Special shout out to Carlos ... great guy and made our stay very enjoyable.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
CraigscR3524MV, Thank your for a great review. Our entire team strive to be the best hotel in Lewisville. We want each and every guest to feel at home and enjoy their stay. See you again.

"nice place for families"

5
24/07/2017

Hotel is new and clean, friendly and reasonable. Room swere big and bed was comfortable Breakfast buffet also nice and food was good. I highly recommend the Best Western and We will be back when we are in town.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
anncF689IQ, Thank you for the feedback. We are very happy that you enjoyed your stay with us. We hope to see you soon.

"Excellent lodging"

5
24/07/2017

Stayed here last month for a week. Clean and spacious rooms, excellent air conditioning. Breakfast is great but could use a little more variety. Also, the Starbucks coffee could be a little stronger taste. Small point: couple of times house keeping forgot to replace bath room amnesties. Very friendly staff. The swimming pool is small but also clean and very quiet(provably because it was just too bloody hot ;-)) Some shops and (texmex) restaurants near by. I look forward staying here again next week! Keep up the good work, greetings from The Netherlands

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Pim U, Thank you so very much for the great review and for staying with us. We are always trying new breakfast items and appreciate the advice. We look forward to your return.

"Terrific"

5
17/07/2017

Very nice hotel, quick check-in by superfriendly and smiling Carlos Perez. Big rooms, good breakfast and nice and clean pool area. Many restaurants and shops close by. Our family, two adults and two teenagers, really appreciated and enjoyed our stay at Best Western plus Lewisville.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Petraemh, Thank you so very much for the kind words and fantastic review. We are so happy that your stay with us was a pleasant one. I will make sure that Carlos and the staff reads this review. We look forward to your return, soon we hope!

"All was great"

5
11/07/2017

Love the jacuzzi tub room.* The service was fabulous and the breakfast bar was awesome. *Careful the floors are real slippery around the tub. This will be our local kid free night getaway for us. Thank you for the hospitality.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Hoopshealth, Thank you for the great feedback and review. We are happy that you enjoyed your stay and will make this your “Kid free getaway” location. We will see you next time!

"Excellent"

5
10/07/2017

Best BW I have stayed in out of probably 20 BW's over the last 15 years. The staff, Charlie in particular was most helpful. I WILL stay at this facility again and have already recommended it to my family.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Brooks H. , Thank you for the amazing feedback and staff comment. We have already praised Charlie for his service. We look forward to your return!

"5 Stars Are Not Enough!"

5
08/07/2017

My husband and I stayed for a week over the 4th of July. The staff was extremely helpful and personable. The towels were clean and fluffy. The bed was comfortable and clean. The room was clean and cleaned daily. The toilet paper was great! (Did not crumble in your hand upon contact.) The Breakfast menu rotated some what daily and was tasty and fresh with Starbucks coffee. This is a great location easy; access to most major routes. The landscaping is well cared for and gorgeous! The pool is small but clean. The front and back entrances were washed daily! To tell you how clean this hotel was... I walked around on the carpet in my room in white tennis socks and they stayed white on the bottoms! Did I mention how personable the staff was and how clean this hotel is? Thank you Carlos, Rebecca, Jose, Martha, Hannah, and Maria! This now our go to hotel in Dallas area!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
PittsburghSue123, Thank you for such a wonderful review. Your comments are much appreciated. I will be sure to share your survey with the staff. We strive to make our guests happy. Next time you are in Lewisville, come on by. We love having you here! Safe Travels!!

"Vacation"

5
06/07/2017

The staff here is incredibly nice. The hotel is clean and quiet. Breakfast has been wonderful and coffee is fresh all day. Thank you for such for a great stay. We look forward to staying again. Also a very big thank you to Carlos. After a 15 hour drive with the family we were beyond tired. Carlos got us checked in fast and off to our room. Thank you all!!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Ashley D, Thank you so much for sharing your experience with us. I am so pleased to know that you enjoyed your time with us, and we look forward to seeing you again if your travels bring you to the Lewisville area!

"Excellent little hotel near the airport"

5
04/07/2017

Great stay, beautiful decor, and awesome hot breakfast. Check in and out was easy. Very good price and close to DFW. It's a hidden gem. It's also a convenient location to Fort Worth, Grapevine, and Carrollton.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
X3may, Thank you for your review. We appreciate the great comments. I will be sure to pass along your review to the staff. Again, thank you for your kind words.

"One night stay"

5
03/07/2017

After flying into Dallas, we stayed the night at this Best Western before driving in. We had no problems, comfortable bed, spacious, and friendly staff. We will stay here again when traveling though Dallas.

"Everything great but the mattresses"

3
02/07/2017

Tired of Holiday Inn Express' nasty breakfast I booked here because Best Western has better breakfast. Good experiences in Florida (Navarre) and Colorado (Walsenberg) reassured me. Everything was great except the mattress, it was only slightly better than laying on the floor. This place is a no for side sleepers, room 304 anyway. I got 1 hour of sleep before my shoulders could take no more.

"Very nice"

5
30/06/2017

Easy to get to on the access road of the interstate. Quiet, clean and staff was professional. Ample and well lit parking. Breakfast was very good with great choices. The waffle was very good, The staff were very helpful and able to recommend good eating and entertainment! options.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
robertaR4460PJ, Thank you for the fantastic review and feedback. We are glad to hear that your stay was nice and you enjoyed the service of our staff and the choices of our hot breakfast buffet. We hope to see you again!

"Always excellent experience"

5
29/06/2017

Great hotel within budget located in good area, very close to good restaurant. The owner really care of his hotel and you can see the high quality everywhere, Room clean and comfortable very quiet, coffee and tea available all day. The stuff are un believable helping me to feel like @ home away from home. This hotel and his Management need to be Example and blue-print to any other hotel Elsewhere . Thank you all. Definitely coming back.

"Very nice hotel and wonderful staff"

5
26/06/2017

Best Western Plus in Lewisville was definitely a great stay! A++! The hotel is very, very nice, super clean, and offers an excellent complimentary breakfast. The front desk staff is very friendly and eager to be of assistance in any way. The dining area is kept fully stocked with the full breakfast fare and the friendly staff keeps the tables clean and ready for the next guest. The rooms are nicely appointed and beds are very comfortable. The bathroom is roomy with ample counter space for all toiletry and makeup items. Above all, it was the wonderful staff that made our 3 day stay so pleasant and such a great experience. We look forward to our next visit there!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
karensw9327JC, Thank you for a fantastic review. Our team is very please that you had a great stay and enjoyed our hot breakfast buffet. We can't wait to see you again.

"Graduation"

5
26/06/2017

Great trip Best Western was very good.Great service from Carlos and Jose.They welcomed my grandchildren to use the pool,they had a blast,could not have had a better time.The buffet breakfast was always delicious,with plenty of options for everyone.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
John D, We are glad you stayed with us and enjoyed your stay. Our pool is a great way to relax and enjoy during the Texas summers. Hope to see you again.

"Exceptional staff"

5
25/06/2017

The staff was super helpful before we even arrived. They were all super friendly and helpful and willing to take the extra step! I asked to borrow an ice chest and they had one available for me to use the next day! I would definitely stay here again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Lisa, Thank you very much for the amazing feedback and review. We cannot be happier to know that we were able to assist you with your request. We hope that you will return back to BW the next time that you are near. Safe Travels.

"Quite possibly the best around!"

5
21/06/2017

I can't say enough great things about the staff! First class, attention to detail and customer satisfaction, friendly, and helpful. Super clean room and great breakfast! Convenient location. Surprisingly quiet for being as busy as it is!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
alanlX7607OA, Thank you Alan for the super fantastic review of the Best Western Plus Lewisville. We are thrilled you enjoyed your stay and our amazing service. We can't wait until your return.

"Great stay!"

5
20/06/2017

Best breakfast ive had at any if the Bwp so far. The rooms are all updated and the lobby is beautifully done. I did not use the pool, however due to it being located accross the parking lot from the hotel with its own separate entrance.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
nickmc524, Thank you for the great feedback and review of our Best Western plus. We appreciate the nice words on our lobby and rooms. Sorry you did not get to lounge in our swimming pool. We made it super nice and comfy for our guest to enjoy a super clean pool and nice seating along with a huge BBQ grill for cookouts, maybe you will return and get to use it. Safe travels J

"Excellent Hotel"

5
20/06/2017

Very clean and very nice, attendant who checked us in was very kind as well as the one who checked us out. Great customer services. The complimentary breakfast was delicious plenty of options always stocked. Overall our experience was excellent! I would stay here again and definitely recommend this hotel to family and friends. Easy to find.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
lenoreherbert89, Thank you for taking the time to write this amazing review. We are so happy you stayed with us and got to experience our hospitality. We look forward to your next visit.

"Fun"

4
19/06/2017

Relaxing hotel, very nice swimming pool area, the workers at the front desk were very pleasant. The workers in the breakfast area were very friendly and willing to assist you and any way. We were traveling in a group because of a wedding and so for breakfast we wanted to sit together. The staff had no problem with us rearranging the tables. And after we finished they advised they would fix the tables back.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
monicaaY384, Thank you for staying with us and having your function here. We are glad that the staff at the desk and breakfast took care of you. We look forward to seeing you.

"Excellent Hotel to stay in Lewsiville"

5
19/06/2017

They recognize you when you return, the attention is very warm; excellent breakfast, nice swimming pool; room is very comfortable. Location is very close from any store or Mall; they take care you and can provide you any beer in the happy hour, with tolerance.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
676edwinb, Thank you very much for taking the time to write this great review. We are always happy to see you and we look forward to your return. Just keep your car keys in your pocket. Safe travels!

"Friendliest stay in Texas"

5
15/06/2017

We really enjoy staying at this Best Western Plus. They treat us with such respect. Everyone is so friendly and nice. Everything is clean and smells good. The morning breakfast is excellent and the staff makes sure that there is plenty of everything. If there is anything wrong, it's fixed immediately. That's why we came back again to stay and will do so in the future.

"Nice Clean Average Hotel"

4
14/06/2017

Clean Average Hotel, but several of the breakfast items were cool/cold or hardly warm, certainly not hot. Pool was inconveniently located across the parking lot. Until TxDot get 35 in this area finished, access is dicey. Find the back way into the hotel, via Corporate Drive.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
L8863OLsheilac, Thank you for the feedback. We take every comment serious and I will address the level of temperature with our breakfast staff. I am so sorry that you had coo/cold food. We take pride in our delicious breakfast and this is unacceptable. I am also ready for this construction to be over and done with. Hopefully soon. Hope so see you return soon.

"Great customer service"

5
12/06/2017

Everything was great. Carlos even sent me a text to let me know my room was ready for check in. Lobby was nice and clean and fresh. Everything was updated. The room was clean and very spacious as well.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
ICaballero01, Thank you for taking the time to write this review of our hotel. I will have Carlos make sure that he reads this comment and feedback. We are glad that you enjoyed our updated hotel and the spacious sleeping rooms. We hope to see you return.

"Best Western Best Value"

5
12/06/2017

Like being at a resort. The front desk was extremely helpful, we even got a text our room was ready before check-in....so we checked in. Fabulous.....what hotel does that.....!!! Thank you Best Western Great Job.........!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Pamela Gayle W, Wow, What a nice review. Made my day reading that you felt as you were on a Resort. I am going to make sure that our entire staff reads this and show them that their service does not go unnoticed. We look forward to your return! Safe travels.

"Outstanding"

5
12/06/2017

This has been a wonderful experience as always. The staff exceeded my expectations in helping with my needs. During the visit I lost my wallet, I called back and the did not hesitated to look for it and notify me when it was found.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
David M, Thank you for the fantastic review. We are thrilled that you stayed with us and we were able to locate your missing wallet. We know how scary it is to lose your IDs and information. I will look for your return in the future.

"Stayed in Dallas area"

5
08/06/2017

We had a very nice stay here. Room was located by elevator and that is usually not a positive, but it worked out fine. It was relatively quiet all 3 nights we were there. Room was clean and spacious. They offer a decent continental breakfast and front desk staff and those serving breakfast were friendly and welcoming.

"Family visit"

3
06/06/2017

This hotel was clean and had all the amenities I needed for one night. Visiting family for a high school graduation. The hotel was close to where they lived and the location of the graduation. They had a very nice free hot breakfast bar and free wifi in each room.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Caroline C, Thank you for the review and feedback. We are glad that you stayed with us. We hope to see you again, soon. Safe travels!

"I Love This Best WEstern In Lewisville!"

5
30/05/2017

I come to this hotel every six weeks for my electrologist appointment. The room, the staff, everything about this hotel is amazing! Charlene Bell is so sweet and we have had the best conversations as she drives be to and from my appointments. The manager, Carlos Perez, a handsome and welcoming man, was attentive to my needs during my stay. I have enjoyed my say in my last three consecutive visits. Excellent customer service and quality.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
jaimemT6067QS, Thank you for the kind words on our hotel and our staff members. I will make sure that my staff including Carlos and Charlene gets to read this fantastic review. We always enjoy having you here and hope to see you back here again. Safe travels!

"Great price"

4
30/05/2017

Nice hotel for the price. Hotel was very clean. Room were very spacious. Bed wasn't too soft or too hard. Easy location to get to. Hotel staff was very friendly. Breakfast was good. Will stay at this location in the future.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
jasonlU4560CQ, Thank you for this nice review. We are so happy to read that you enjoyed your stay with us including the bed, breakfast, and staff. We look forward to your return!

"quiet"

5
29/05/2017

very quiet and clean. A little bit of a musty smell when you first go in, other than that is was great. Bed was comfortable, had a nice sitting area, coffee in room with bottled water to make coffee with. Large bathroom. and it was quiet, I never heard any guests.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Sandy S, Thank you Sandy for this very nice feedback and review. We are thrilled you enjoyed the beds, nice amenities, and the quiet. We look forward to your return. Safe travels!

"VIP Treatment"

5
27/05/2017

I've stayed at this hotel before and the staff always gives me the VIP treatment. Whether it's storing some luggage, receiving some packages, or delaying checkout, the staff always tries to accommodate when possible. Complimentary copies of The Wall Street Journal, self-service omelettes, English muffins and non-dairy creamer (for those of us who need a milk substitute for our coffee), all add a lot of extra value making this hotel an excellent choice. Also, the business center offers two computers and I was able to print some documents I needed to take with me, so that was great, too. Unlike some isolated competitors in Lewisville, this hotel has a convenience store across the street and a pretty good Mexican restaurant about 50 yards away, especially good for travellers who are not renting a car. Very highly recommended!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Joe N, Thank you very much for taking the time to write this fantastic review. We are always glad that you stay with us and we hope that you continue to stay with us whenever you are in Lewisville area.

"Nicest place in Lewisville!"

5
26/05/2017

Very nice, clean rooms! Also excellent staff. I don't have one negative thing to say. One thing I did love...the grounds were very well kept with beautiful flowers and trees. Just a very inviting place.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
AngeliqueBen, Wow what a great review. Thank you so much for this feedback. We are happy that you enjoyed your stay with us, the staff and our beautiful grounds. We hope you stay with us again in the near future.

"Courteous and professional staff"

5
23/05/2017

The Hotel staff were helpful, courteous and professional. They made us feel like we were welcomed back and special when we arrived even though we had never stayed there before. The room was clean and comfortable

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Beady76226, Thank you for taking the time to write us a great review. You will always be treated as you were family whilst with us. We hope to see you again, soon.

"Wonderful stay"

5
21/05/2017

Staff was very helpful. Room, hotel, and pool were very clean. Staff was also very personable. A great hotel experience. Had an issue with the clothes dryer taking too long because I overfilled it and staff offered assistance

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Kleofra, Thank you so much for the nice feedback. We are glad you stayed here with us, and we look forward to your return.

"Carlos and employees are fantastic!"

5
20/05/2017

I created an account just to write a positive review of Carlos and the front desk crew (and the woman who works serving breakfast). It had been well over a year since we had stayed and Carlos had remembered our family, our names etc...The hotel is nice, clean, and a very reasonable price. It has a better breakfast than other hotels as well. So impressed with the service here!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
klem0427, Thank you very much for creating an account just to give us some praise. I will make sure that Carlos and Martha reads this fantastic review. We enjoy having you here as our guest and we hope to see you return soon! Safe Travels!

"Very nice hotel"

5
11/05/2017

The hotel is very nice and conveniently located for our trip. The check-in was quick and there is plenty of parking. The employees are very friendly and the hotel is clean and well kept. The breakfast was great.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Vacationer15544, Thank you for staying with us and for writing this review on our hotel. I will make sure our staff reads this awesome post. We look forward to your return.

"Solid choice"

4
10/05/2017

Not expecting the Ritz, my sister and I were very pleasantly surprised. Not extravagant, but the room was the biggest/best of this category hotel that I've stayed in recently. Toilet flapper didn't seat properly and I had to push it down manually (like happens at home on occasion). Breakfast was better than average. Internet was NOT secure.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Richard H, Thank you very much for the review. We appreciate the words and the opportunity to better some other items. We hope you stay with us the next time you are in this great area. Safe travels!

"Very clean, and the staff is great"

5
10/05/2017

I had a 4-day stay at the Best Western Plus in Lewisville Tx located on 330 corporate Dr. My stay was very pleasurable and met every expectation that I would expect from the quality hotel it is. The great experience starts from friendly reception at the front desk and continued through all staff from cleanliness inside and outside, and the shuttle service which used during my stay. The Drivers were timely and sociable and reliable. I will be back and recommend it 5 stars.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Miaekola, Thank you so much for staying with us. We are so happy that you enjoyed your stay, from the great service , the cleanliness to the shuttle staff. I will make sure that the entire staff reads this great review. We look forward to your return.

"Visting family"

5
09/05/2017

Room was very comfortable and clean. Attractive décor, loved layout of suite. Staff exceptionally nice, available,and helpful. Location right off the freeway made it very easy to get around the area. Very quite. Lots of choices for breakfast. Loved the 24 hr Starbucks coffee!!! Will definitely stay there again.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Cppillow, Thank you very much for taking the time to write this amazing review. We are thrilled you stayed with us while here visiting your family, we certainly will keep an eye out for your return. Safe travels!

"Good Place To Stay"

5
08/05/2017

Had our reservation ready although we arrived after midnight. Had a good breakfast, lots of choices in the morning. Served from 6:30 - 9:30 which was good for us. We used the pool which was well kept an private. Staff allowed us to have a small birthday party in the lobby in the afternoon. Neat an clean with nice bathrooms.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Brian A, Thank you for staying with us. We are glad you enjoyed your breakfast and the pool area. It was our pleasure to let you enjoy your party time in our lobby. We certainly look forward to your return.

"Time away"

5
04/05/2017

The jacuzzi room was perfect! We had a wonderful stay, the room was clean and the staff was very professional and courteous. Would definitely recommend to anyone who's looking to relax. Beds very clean and comfortable, and a great free breakfast!

"Very nice stay"

4
01/05/2017

The hotel is clean and very nice. Staff was excellent with dealing with any issue that arose and very friendly. Pool although unheated was very usable. Rooms were quiet and well laid out. The outdoor property was well maintained and there are several benches to sit out and enjoy nature. They have wind chimes positioned throughout which make for very nice moments of zen. The breakfast was very good and varied day to day. Dvd player in room and front desk had movies to borrow. Location is superb, very close to anything you could possibly need. WiFi is usable, but not fast. Only gripe I have is they could have more ashtrays near the benches as many smokers use them and the butts litter the ground.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
EnigmaPDX, Thank you for staying with us and taking the time to write this nice feedback. Thank you for mentioning many of our little amenities. We take pride in our landscape and the touches we created for the folks that like to enjoy relaxing outside. We hope to see you guys again soon.

"A fine place to stay!"

5
27/04/2017

This Best Western Plus is a very fine hotel. Clean, attractively decorated, beautiful exterior and grounds. Most surprising was the complimentary breakfast - the best I've ever had of the self-serve type!

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
katherinek350, Thank you for staying with us and for taking the time to write this fantastic review. We are thrilled that you enjoyed your stay and we look forward to your return.

"Great hotel close to everything!"

5
25/04/2017

Hotel is terrific. Room is clean and comfortable and hotel is close to the airport, Dallas and many tourist attractions. Breakfast is complimentary and one of the best breakfast bars I've seen. Service is wonderful.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
AJ D, Thank you so very much for the great words and review. Thank you for staying with us and we welcome you back any time. Safe Travels!

"Wedding Trip"

4
23/04/2017

Very good hotel with great breakfast buffet. The staff in the front counter are very pleasant and with a great service. The hotel location is close to mall, shopping centers, and fantastic restaurants near by.

Chris P, Manager at Best Western Plus Lewisville/Coppell, responded to this review
Dear Tripadvisor member, We want to thank you for staying with us during a wedding event. We appreciate the great feedback and we're happy that you enjoyed your stay. We look forward to your return. Safe Travels.

"Very pleasant stay"

5
18/04/2017

We can't say enough about how nice the entire staff treated us the entire time. The room was quite, and very clean as was the entire facility. We enjoyed the pool, workout room, free breakfast every morning until 9:30 including Starbucks coffee available any time. We also enjoyed the mini-fridge and mico-wave. Also had a great TV with cable plus DVD player that we watched free movies provided at the front desk. We will be back again there on our next trip.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Racer7858, Thank you for the great feedback and amazing review. We are so happy that you enjoyed your stay and all our great amenities. I will make sure that our entire staff reads this review. We look forward to your return. Safe travels.

"Good experience"

5
17/04/2017

The room was ready early. Recently renovated. Easy check in. Video games downstairs for kids, hot breakfast in morning. Rooms are clean and bigger than usual. Front desk staff competent and friendly. Free coffee all day. Would return again. Close to everything Lewisville

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Demetriades, thanks for taking the time to review our hotel. We are glad you enjoyed your stay and found the hotel to your liking. Hope to see you soon.

"Need to get away - but not so far away - come here."

5
16/04/2017

Staff was great. Very accommodating and friendly with our frequent visits through the lobby for complimentary Starbucks coffee hot 24/hrs a day. In addition their complimentary breakfast was a great mix of American standards plus some local flare (homemade salsa/fresh Pico Dr gallo/fresh fruit variety) ... looking forward to the next visit.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sandi S, Thank you so much for the nice words and review. We are thrilled you stayed with us and enjoyed the hotels amenities. We will look forward to your next visit. Safe travels!

"Good"

4
15/04/2017

Need a business desk, rather than a table. This place has a friendly staff. The breakfast set up was good each morning. The beds cod use some updating. I kept rolling to the low spot on the bed. There was a light bulb out in the bathroom.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Demetriades1, Thank you for taking time to write this review. We love reading reviews like yours, so thank you for letting others know how your stay was. We look forward to seeing you again.

"Not worth the price"

2
10/04/2017

Check in staff wasn't very friendly, when I asked about checkout time, instead of answering he said I'll get to that later. Room had an awful smell when entering. Seemed more like staying at a motel. Breakfast was mediocre.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Vanessa A, Thank you for the review. We are extremely sorry that your check in experience and your stay with us was not as anticipated. We are going to retrain our auditor and we are always working on our breakfast and trying to improve it. We hope that you give us another opportunity. Thank you.

"Excellent Staff and Hotel!"

5
10/04/2017

I want to compliment the front desk staff lead by Chris for their outstanding assistance to us when we found that our rental car wouldn't start on the morning we were checking out of the hotel. In the pouring rain, Chris tried to start the car with jumper cables but it wasn't responding. We then arranged to leaves the car keys with Chris so the rental car company could tow the car while we took a taxi to our luncheon.Thanks to all the helpfulness, our day worked out after all. The hotel is very well kept and attractive. They have an excellent free breakfast and they are in a very convenient location. I highly recommend them!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Linda M, Thank you so very much for this great review. It is great to hear that our staff is always warm and hospitable to you. We always appreciate your visits and we hope for many more years of visits to come.

"The BEST Western"

5
09/04/2017

The team at this hotel is absolutely amazing!!! From Rebecca's warm welcoming smile to Carlos's charm, it's a great home away from home during travel. Everyone is so accommodating and friendly every time!!! I wouldn't stay anywhere else in the DFW area!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Kathyf33456, Thank you for the amazing feedback and review of our hotel. I am sorry to hear about your dead battery and glad to hear that we at least tried to help. I will pass on this review around to our staff. We look forward to your return. Safe travels!

"Accommodating"

4
07/04/2017

Staff went out of their way to make sure I had a safe place to park my very large trailer & pick up combo. I had to add text to make this fit the 200+ character minimum for this posting. Still not enough text. I had to add text to make this fit the 200+ character minimum for this posting.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
PecosRiver, Thank you for the nice words and funny comment. We look forward to seeing you again.

"Texas sized hospitality and competence "

5
05/04/2017

Combine comfort, cleanliness, and genuine customer service and the result is this property. Rooms are spacious with furnishings that are contemporary and functional. (You can't have too many plugs at bed and desk side). Bed was first class, fresh bottle of purified water daily, and make-up mirror in bathroom. Front desk staff uniformly helpful. Complimentary breakfast and shuttle van (optional surcharge). Only criticisms are maintenance level in its smallish gym and a disappointing lack of fresh fruit at breakfast.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Steve J, Thank you so very much for this amazing review. I will make sure that this review gets passed along to our staff members. We are thrilled to read that you enjoyed the amenities and your name on our board welcoming you. We are always trying to improve our breakfast, so when you return, we hope to have all you are wanting. Safe travels!

"Genuinely concerned about customer satisfactions"

5
25/11/2016

I was hesitant about the 600+ 5/5 rating at first, but can safely recommend the same now. I had a third party discrepancy that was handled appropriately. The room and accommodations were clean, and the staff genuinely were concerned about guests needs. A rare good job from me.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
JohnK, It is wonderful to read your review. The feedback from our guests is very valuable for us. We appreciate your recommendation. I am glad to read that even when hesitant on our ratings, we are able to make you feel so at ease. We look forward to seeing you again at our hotel.

"Nice Hotel"

5
25/11/2016

Stayed here one night for the Thanksgiving holiday. Rooms were spacious and bathroom was very clean.Breakfast was tasty and filling. Staff was very nice and helpful. Very reasonable cost! Would stay here again!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Dear Progolfer3777, our goal is to exceed the expectations of all our guests, we are glad to see that you enjoyed your stay and we hope to have the opportunity to host you again soon.

"3 Night stay"

5
22/11/2016

We stayed at the Best Western in Lewisville and had a good visit. We have stayed here before and always had a clean hotel as well as good service. The breakfast are above average and the eating area kept very clean. We would recommend them highly for any stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
mikeandcarol2, What a great review! Many thanks for the kind words, and we appreciate you choosing our hotel. I'm glad to see you enjoyed a pleasant stay with us, and it looks like everything met your needs. We look forward to your return.

"Amazing hotel!!! "

5
22/11/2016

This hotel has been different than others. You have 24 hour StarBucks coffee in the lobby. You can either borrow a DVD, book, or game for free. We had a problem with getting our DVD to play and they instantly came to our room to fix it. The only thing wrong was the cord came loose. We enjoyed the breakfast. My kids are ready to go back. Would recommend this hotel and would stay again!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Lori C , Thank you so very much for the 5 star review. We are glad that you enjoyed your stay with and loved all of our free amenities. We love making everyone feel welcome and at home. We hope to see you again!

"Good but too loud !"

3
17/11/2016

Great service, spacious rooms, well maintained but too loud ! Very decent breakfast is included, unfortunately with plastic tools. Location is good but because of the higheay proximity and an important connecting road it is extremely LOUD !!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Rodolfoque P, Thank you for the feedback, we are glad that you enjoyed your stay and the hot daily hot breakfast. Sorry for the noise from the nearby highway. We hope to see you again.

"Confort"

5
16/11/2016

Nice place , warm attention , breakfast was excellent with Starbucks coffee, every morning Room, very clean and good service, happy hour was good. the hotel location is close to the plant. as the same time, across the street there are Convenient store to buy some meals, pizzas, etc. Laundry machine available the 24 hours,

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
676edwinb, Thank you for your kind review. At Best Western, we make it our number one goal to have our guests feel like family. We are very pleased that we met your expectations. Please come and visit us again.

"THE BEST HOTEL IN THE AREA!!"

5
15/11/2016

Excellent customer service oriented Hotel. Great staff very professional and extra friendly. Good location. Stay with my rewards points love the room and the pool area. Close to great restaurant and minutes from DFW.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
AtzelC, Thank you very much for the great review. We are glad that you chose to use your points at our Best Western. I will make sure that our staff reads this review. We hope to see you again!

"Overall great stay!"

5
14/11/2016

My husband and I chose this location for the convenience to our son's apartment. We were so pleased to have found a great place to stay at a great price! We will definitely be staying at this location again! The breakfast was delicious and had lots of variety. The room was clean and comfortable. We loved having a suite for our visitors to be able to come see us and have a place to sit other than our beds. The staff was friendly, helpful and courteous. The hotel lobby and grounds were clean and well maintained. We highly recommend this hotel to anyone looking for a great place to stay at a very reasonable price!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Bonniepear, What a great 5 star review! Many thanks for the super kind words, and we appreciate you choosing our hotel. I'm glad to see you enjoyed a pleasant stay with us, and it looks like everything met your needs. I am especially glad that my team helped to make your stay even better, as we want all of our guests to feel right at home. We look forward to your return. Safe Travels!

"Great Stay, Clean Place & free Starbucks Coffee all day!"

5
09/11/2016

We stayed here recently while in town for a wedding and it was great. Very nice and clean. Another thing they offered was Starbucks coffee all day in the lobby area and lots of flavored cream options. The wedding party had worked out a deal with the hotel for a cheaper rate for their guests, upon booking online i did not get the special rate. After we had checked out and returned home, I contacted the hotel by email and they were quick to correct the problem. Great hotel!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jeremy C, Thank you for the great review and the 5 star rating. We are very happy that you stayed with us during the wedding event. We are always happy to help out our great guests whenever we have the opportunity. Thank you for calling us with your concern and gave us the chance to correct the rate. We hope to see you on your next trip to Dallas.

"Tom"

5
08/11/2016

Excellent place to stay. I've stayed there every November and April for quite a while. I come down to the NASCAR races. The staff is excellent and very friendly. They all know me by name and I also know their names. I will not stay anywhere else when I'm in the Dallas area.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Tom, Thank you for taking the time to write about your experience with us. We really appreciate your loyalty to our hotel and we are always happy to accommodate you. We will see you next year. Thank you again!

"Loved it!!!"

5
07/11/2016

Amazing hotel for the price. Clean hotel and friendly staff. We never felt like we were just guests. We felt at home. The room was very clean and the breakfast was more than most places offer. We were pleased with the choices of items on the buffet.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Barbara T, Thank you for taking the time to review your recent stay. Our team, from Front Desk to Housekeeping want to make each and every guest feel at home. We are glad you "Loved It" and we would Love to see you again.

"Very Clean and updated"

5
07/11/2016

recently had the pleasure to stay at this Best Western Plus, PLUS it was, very clean and Great Service from the front desk to the Really Good Breakfast served daily in the food area. When i'm in the Dallas area I will visit this Best Western PLUS again. :)

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
suarezskis, Thank you for taking the time to write about your experience with us. We especially appreciate your kind words about our friendly team and your breakfast. We appreciate your business and look forward to welcoming you. Safe Travels!

"Best breakfast, clean rooms, great stay"

5
05/11/2016

I travel a lot for work and make sure to stay in this hotel when go to Dallas. Friendly staff, clean rooms, and quiet environment makes for a great stay. However, the breakfast (real eggs, biscuits and gravy!!) is the best and really starts the day off right. Even tried the jacuzzi room once, and it was a luxury at an affordable price. Robes were wonderful.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sallie M, Thank you for taking the time to review our hotel. We are thrilled that you enjoyed stay and our hot breakfast buffet. We want each and every one of our guest to have a wonderful experience. We look forward to seeing you again.

"GREAT STAY"

5
03/11/2016

I was greeted with exceptional customer service. The customer service extended throughout my stay. The room was great. The hotel was a perfect size, not a large hotel, but just right. It was quiet and comfortable!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
891charissea, Thank you so much for the 5 star TripAdvisor review. We are glad that you enjoyed your stay and we sincerely hope to see you again.

"Great Stay!"

5
31/10/2016

Friendly staff, great breakfast. Staff greeted us every time we entered and exited. Room was clean. Breakfast was great with a variety of food to choose from. Love the Starbucks all day. Would stay here again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Flashound, Thank you for the 5 star review and a fantastic review on our Best Western plus. We are glad that you enjoyed the Starbucks and the friendly staff. We look forward to your return! See you soon.

"October trip"

5
29/10/2016

The staff was wonderful, particularly those at the check in and out desk. We enjoyed our stay and will probably stay there again next time we are in Texas. Wonderful amenities; wish I had the time to check out the fitness room or pool. Next time I'll definitely bring my swimsuit.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Debbie M, Thank you very much for writing this super review, and the 5 star rating. We are thrilled that you stayed here with us. We really hope to see you again. Safe travels!

"A pleasant surprise"

4
24/10/2016

I know that there's a wide range of quality in the BW brand, so we booked this one without great expectations. We look for clean, safe, and quiet when we travel - beyond that, we're not very picky. So this one was a very pleasant surprise. The room was comfortable and nicely appointed. Even though it looked out at a busy freeway intersection with a major arterial road, our room was quiet. We had two queen beds, each with four comfy pillows, plus a sofa with a floor lamp and a table with two chairs. The bathroom was decent, although while the vanity was definitely big enough for two sinks, there was just one. This BW bucks the trend toward providing little foil packets of shampoo by providing little bottles of shampoo, conditioner, body lotion, and mouthwash, every day. A very pleasant discovery. Breakfast was a real pleasure. We expected cello-wrapped stale Danish, but found a hot buffet, with two kinds of scrambled eggs, sausages, a DIY waffle maker, yogurt, cold cereal, a hot oatmeal (instant - ugh!) dispenser, sweet rolls, four kinds of non-sweet breads and a conveyor toaster, butter, peanut butter, cream cheese, and jam, a big bowl of fresh fruit (apples and bananas,) and various teas and coffees, including a robust dark roast that we loved. We stayed here five nights - actually, we booked it for five but stayed elsewhere on the second nights, as planned. The rates were reasonable enough that it made sense to do that, rather than check out and back in. My only "complaint" is that despite our carefully rehanging our towels every morning, they replaced them every day. The only reason I gave it four stars is that for hotels, I reserve five for the really fabulous big-name places and resorts. I never thought I'd say this about a BW, but this was a very nice place to stay, and if we're in the area again, which is likely, we'll definitely be back.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Adeliegentoo, Thank you for taking the time to write this sincere review of our hotel. We are so glad that you stayed with us and were pleasantly surprised with what we had to offer. From our rooms to our breakfast. I look forward to your return. Safe travels!

"in town for a wedding"

4
18/10/2016

Pros: The staff was very friendly and extremely helpful. The breakfast bar was nice and the room was clean and quiet. Cons: Water saver on the shower head reduced the water pressure to the point where i didn't relay enjoy my shower. it was more like getting rained on with warm water.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Duncan S, Thank you for the feedback, I am sorry to hear about the water pressure in your bathroom. We will check the room in which you stayed in and replace the shower head. We hope that you will stay with us again when you are in this area. Safe Travels!

"Thanks for a great vacation!"

5
17/10/2016

My husband and I stayed at the Lewisville location for our eight year anniversary and I have absolutely nothing derogatory to say about this establishment! The staff was incredibly professional and polite. The room was immaculately clean, and the complimentary breakfast was delicious. Will be returning, and recommending to anyone I know heading towards the area!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Rachelle R, Thank you so much for this amazing review on TripAdvisor. I am thrilled to hear on the service in which you received and the cleanliness of the room and the delicious hot breakfast. We will look for you the next time you visit Dallas/ Lewisville.

"Great Empoylees"

5
17/10/2016

Had a great three night stay. The staff made my stay great. Made sure I eat enough during breakfast and ready to serve. Breakfast had some different hot items I had not seen anywhere else. Mini breakfast burritos with salsa to name one. Coffee available all the time. The hotel is much like any new hotel but the staff was awesome.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Ryan C, Thank you for the great review and the 5 star rating. We are glad you stayed with us and look forward to your return.

"Great Stay! Great Service!"

5
12/10/2016

We brought a very large group of people and we have really enjoyed our stay. The customer service has been great and everyone has been very accommodating. The breakfast was well done. The coffee is AMAZING! Thank you for a wonderful experience.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
NexusAndrea, THANK you so much for writing this amazing 5 star review. I will pass on this review with our staff and show them that their hard work is noticed. Thank you for staying with us during your event, and we look forward to your visit next time.

"The location was Great!"

5
11/10/2016

The staff are very professional and hospitality was Amazing! The Hotel was very cleaned and in a quiet area. They provided breakfast very morning and you can make your own waffle. We will definitely stay here again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Wanlovedoc, Thank you for the great 5 star review. I love it when our guests get the service in which they deserve. I am also glad that you enjoyed making your waffles. We hope that you will return to us soon . Safe travels.

"Convenient Location"

4
10/10/2016

We stayed for 3 nights. Picked the hotel for it's location - close to restaurants and shopping, and an easy drive to visit friends. Front desk staff is very efficient and friendly. Breakfast staff were reactive, not proactive. Each of the 3 mornings we had to ask the staff (standing in the kitchen doorway) for refills of foods, glasses, cups, etc. - all things they should have seen were depleting and filled without having to ask for them. Saturday & Sunday breakfast was very busy, and there is insufficient seating. Yet, it took the b'fast staff an inordinate amount of time to clear tables when someone was done eating. Suggest the strange looking and uncomfortable couches in the 'lounge' area next to the b'fast area be replaced with tables and chairs to provide more b'fast seating. (In the 3 days we were there, and in & out at all times of the day and evening, the only time those awful couches were only used as overflow from b'fast.) Our room faced the freeway, but was surprisingly quiet. Note: Ongoing construction on I-35E makes access to the Corporate Drive exit a bit tricky - either north or south bound. And, the traffic is bumper to bumper and moves at a snail's pace throughout the day and into the evening. Allow PLENTY of extra time to get to and from the hotel!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
bearhug68jr, Thank you for taking the time to write this review on our hotel . Thank you for the comments on our efficient and friendly service. We are however truly sorry about the troubles you had encountered during breakfast. I will have a word with our Breakfast manager and let him know of this. We do hope that you can give us another opportunity in the future.

"Great stay!"

5
10/10/2016

This hotel has recently been renovated but still the bathroom and bedroom was very clean. Appreciated the early(1pm)check in and was very surprised when finding out the large and tasty breakfast buffet was open at 6:30 on a Saturday!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
pam0k, Thank you for the 5 star review. We are thrilled to know that your stay with us was a nice one and that you enjoyed the early check in and the hot delicious breakfast buffet. We hope that you return soon. Thanks again!

"Best Western Plus is the BEST"

5
09/10/2016

Fantastic facility, all employees and accommodations 10+ out of 10. I would recommend this to anyone looking for a place to stay in the Dallas area. Thanks Best Western for all you did to make my stay the Best!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Del _ Rae C, Thank you very much for this great 5 star feedback and review. We love to hear that it was a 10+in your book. We really hope that you will make it back this way again and stay with us. Safe travels !

"Great Experience"

5
04/10/2016

I travel to Lewisville a lot and typically stay at the Marriott next door, but the Marriott stopped giving the government rate for veterans, making Best Western considerably more affordable. Which is surprising, because with the exception of the kitchenette, the Best Western was a nicer overall stay. The breakfast included a decent selection of hot and cold items, the rooms where clean (and quiet) and the staff was exceptionally friendly. You could tell that the staff really wanted to earn your business and ultimately they did. Overall a really pleasant stay! Would be remiss if I did not mention Rosa's Taqueria in the gas station right next door. The last thing you think of when it comes to quality food, is gas stations, but the taco's were fantastic and really cheap. Really a great little place.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sara J, Thank you very much for taking the time to write this amazing review. We are so glad that you stayed here with us. We all take great pride in giving the best service possible. You deserve it. As far as the Mexican Rosas in the station next door goes, we ear there too. We like it as well. Hope to see you soon!

"Very good but not exceptional"

4
03/10/2016

Stayed for 2 nights. Good sized room, decent free breakfast but limited seating in the dining area. Good wireless signal, good bed and superb water pressure in the shower. Friendly folks at the front desk. Would stay there again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Kona52, Thank you for the 4 star review. We are glad you stayed here with us and would love to see you again, we hope that the next time you arrive we can make it exceptional.

"Review of our 3 night stay - 27 Sep - 29 Sep 2016"

5
30/09/2016

It was an extreme pleasure to visit your hotel earlier this week. Everything about this hotel was top notch. The room was very clean. Services such as housekeeping were provided impeccably and on a timely basis EVERY DAY that we were there. The furniture was very clean and reasonably new. The beds were clean and comfortable. Complimentary breakfasts were warm and tasty. Kitchen staff were always on hand to refill items where stock became low. Absolutely every member of the hotel staff was courteous, efficient, friendly and they all made a special point to present a smiling and friendly face whenever we passed in the hall. Everyone, Carlos especially, went out of their way to greet us by name whenever we spoke. That trait does much to let guests feel welcomed and appreciated. While there, we received an overnight package delivery. The front desk went out of their way to contact us by cell phone as soon as it arrived (another very professional touch). I would have absolutely no reluctance to recommend this hotel to friends and / or family whenever they might be traveling to and near the Dallas area. This hotel will be on the absolute top of our list whenever we return. Jerry O'Neill Davenport, Ia.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you JerryDavenport_Iowa, for completing the survey regarding your recent stay at our property. Our entire team is happy that you found our hotel and our service "top notch". We look forward to giving each one of our guest a great experience. We hope to see you again.

"General manager"

5
29/09/2016

This is the first time I stayed at this location excellent service very clean room great hospitality and great breakfast I am a Holiday Inn Platinum Elite customer when I come to Lewisville Texas I will stay at this hotel only service better than Holiday Inn Express

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you tried our hotel over the Holiday Inn Express and found our service superior. Please try our Best Western Rewards program which offers many features like status match from other loyalty programs such as IHG Rewards. Our points do not expire and you can earn free nights faster and earn gift cards to various stores. We look forward to serving you again on your next stay.

"Hotel Review"

4
29/09/2016

Clean, comfortable and accommodating. The room was ready for early check-in. A good breakfast is provided and the room had a sitting area with mini fridge, iron, ironing board, and hair dryer. The workout room could use some free weight dumbbells and a bench, but there isn't much room to house these additions.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad you enjoyed your stay. We do offer a 1pm check in and a noon check out time. Our hot breakfast buffet includes 40 items, including Texas shape waffles. By telling us what you liked about your stay and area we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to seeing you again.

"Nice hotel"

4
28/09/2016

Stayed 2 nights an throughly loved the room. Even had a makeup mirror. Only draw back was the water pressure in the shower. Not very strong. Other than that, lots of room, big TV and the bed wasn't to bad either. The staff was very helpful too!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
genia563, Thank you for the feedback and review of our hotel . Thank you for staying with us and mentioning our amenities. We are sorry about the water pressure in your room. We hope that you can return and try us again.

"Great Customer Service"

5
24/09/2016

I just wanted to say this this location provides excellent customer service. Especially the manager Carlos Perez the front desk supervisor. Everyone from the kitchen staff to the front desk staff was wonderful even the cleaning crew. They were a pleasure for the entire wedding even the bride and groom. They you for extending my room.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
nisha50181, Thank you so much for taking the time to write this great review. We are so happy that you stayed with us during the wedding event, and received excellent service from the entire staff. We hope that you come back and visit us again.

"A lovely stay"

5
18/09/2016

My two nights at this Best Western Plus were lovely. The staff was incredibly helpful and always available if I needed something. The room was comfortable and well air conditioned (which was so important as it was nearly 100 outside). The breakfast buffet had an amazing selection and the breakfast crew was especially kind and helpful. If you're looking for a place to stay in the Dallas Area, I can't recommend this hotel highly enough!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for the great feedback in TripAdvisor.com. We are thrilled that you stayed with us and enjoyed the delicious hot breakfast buffet and received friendly service. We hope to see you again soon.

"Pleasant and quiet place"

5
11/09/2016

Nice clean room, good parking, friendly service. The place looks like it has been recently renovated. Breakfast has a limited selection of pastry, almost no fresh fruits (just red apples and oranges), no cups of yogurt, no half and half. Overall, pleasant experience.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
vadimk230, Thank you for the TripAdvisor review. We are very happy that you stayed with us. We are taking the breakfast comments to heart and will try different fruits. Thank you for letting us know.

"An EXCELLENT place to stay while in Dallas, TX area"

5
07/09/2016

The service from the time we walked into the foyer was great. VERY friendly and professional staff...yes even on a holiday, we received service with a smile. The breakfast hostess, Mrs. Martha Duarte, was so attentive. I woke up still dazed and confused from our long drive from Cali but she knew exactly what I was looking for and steered me each time with a gracious smile to what I was in need of. I know they don't have a tip jar, but this lady deserved every tip and some that could be mustered. You just don't see that kind of service much anymore from your hotel staff, but these people were very customer service minded.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Debra R, Thank you for taking the time to write this amazing review. We appreciate comments such as this that highlight our staff members. We are all happy that we have guest such as yourself, and we hope that you will return soon. Safe Travels.

"A bargain!"

5
07/09/2016

The Best Western Plus in Lewisville is a very nice hotel for the price. The staff is very accommodating and attentive. The entire hotel is clean and well maintained. The beds are very comfortable and the rooms are well appointed with a mini fridge, microwave, and coffee maker.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
B K, Thank you very much for this 5 star review. We are so glad that you enjoyed your stay. We hope to see you soon.

"North Central near Dallas/Fort worth and Shopping"

4
04/09/2016

Friendly helpfull staff Tranquil use of outdoor bench spaces Good price with full breakfast Walking paths or drive to resteraunts Outdoor pool with BBQ Near intersecting highways Good security lighting

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Trina Frasier F, Thank you very much for the feedback here on Tripadvisor. We appreciate the time to write this review on our tranquil use of outdoor space and the hot full breakfast. We hope to see you return.

"One of our best ever experiences at a hotel! "

5
02/09/2016

I have travelled my whole life, and have stayed at many many different hotels.. This one has definitely stood out above many! My husband and I stayed here for several nights while he was on a work trip, and both the morning and night staff were above average! If I ever come back to lewisville, best western plus will be the place I stay! The breakfast and complimentary coffee was so good! They went out of their way to make us feel welcome, even to the fact that there was a janitor on my floor... And saw me taking our luggage to the car, and wouldn't take no for an answer to help me load my luggage! They were ALL so sweet! Definitely a 5 star in my book!!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you so very much traveler, We could not ask for a better review. I am so happy that our entire staff made you feel as you were at home. I am also thrilled that you enjoyed the hot breakfast and free hot Starbucks Coffee. We hope to see you return!

"Verry Friendly"

5
02/09/2016

They are were very friendly. Front desk was very help. Recommend things to and hard 8s to eat while in the area. We had two great nigh stay with them. Close to a lot of fun things to do. Yummy breakfast helpful staff. Would stay again

Chris P, Front Office Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Chelsea S, Thank you so much for taking time to write this great review. We are glad you stayed with us. I also hope that you were able to enjoy Hard 8. One of our favorites. Thank you for mentioning our amazing staff members and the yummy breakfast, We hope to see you soon!

"Friendly and helpful"

5
28/08/2016

The front desk staff were very friendly and helpful. The rooms were modern and everything was clean and maintained. The continental breakfast had a lot of selections and was good. The breakfast attendants were attentive. We will be back.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We will share your comments with our staff including our Breakfast attended. We hope you will come back and see us again soon.

"Major storm and flight delay"

5
24/08/2016

I was traveling alone with 3 children under 10. We had a three hour flight delay and arrived in Dallas at 1230. My kids were tired, fighting and wrestling and had a horrible experience with getting a rental car. No one would rent since I was heading out of town and the original car rental fell through. Arrived at 3 am 5.5 hours after I had thought. Overnight staff was so welcoming. Hotel manager wrote me a personal letter stating that he was sorry he didn't get to meet me, and left his personal phone number if I needed any help while in Dallas. On check out staff was super helpful and made me feel welcomed. I spoke with the hotel manager at check out whom insisted that I call him if I get lost after I left.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jennifer B, Thank you for this amazing 5 star review. We are glad that you stayed with us and thrilled that you enjoyed you stay. I didn't get a call, so I figured you made it safely.l If you are ever in this area, please stay with us. Thank you!

"Pleasant"

5
22/08/2016

We were very tired. Everything was clean and comfortable. Staff was very friendly. Had Starbucks coffee. Our preferred brand. Unusual in motels. Was a great start to our morning. To bad this was in a town we probably won't go through again. Other branches should take this as an example.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Judith N, Thank you for the amazing feedback. We are glad that you enjoyed the service and the complimentary Starbucks Coffee we provide. If you are ever in this area, we hope that you will stay with us.

"Best Friend's Engagement Shenanigans"

3
21/08/2016

I arrived a day early for a friend's engagement party that was occurring this weekend (Memorial Day Weekend). I got there around 8pm exhausted from flying all day. The hotel staff was no where to be scene. I waited at the check-in desk for about 10-15 minutes before someone came out from the back room to greet me. Once checked in, I got to my room (room 213) on the second floor and was amazed at how nice the room was - thus I started unpacking and settling in. First thing I always do is look for outlets, and I pleasantly found one near the bedside nightstand (score)! Put my phone down on the nightstand and was just about to hop onto the bed when I noticed a bottle on the stand. Took me a moment to realize what that bottle was - personal lubrication from presumably the guest before me. FREAKED THE HECK OUT - naturally. I immediately felt gross and ran down to the front desk (obviously not going to touch the phone). Whereby they apologized vehemently and moved me to another "upgraded" room which was pretty much like the room I was just one with slightly more space (100sqft?). In the morning they brought me a gift basket (fruits, granola bar, chips, water) to apologize which was a nice touch, but obviously I was skeptical the rest of my stay as to the cleanliness. The breakfast was standard and couldn't complain. My usual breakfast for hotels is oatmeal, fake eggs, and fruits which were all available. Coffee and tea were available around the clock which was great. The hotel gym was simple, they had a bowflex machine which offered many exercise routines, but no free weights. They also had 2 treadmills and a bike which I did not use but saw others utilizing them without any issues. Towels and water were readily available for gym patrons.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Dev R, Thank you for taking the time to write this review. We are extremely sorry for the items left in your room. We have spoken to the housekeeping manager and have implemented extra steps so that this never happens again. We have also spoken with the desk clerk and informed her of need to stay at the desk. Please accept our sincere apologies and we really hope that you can return for a better experience.

"They go the extra mile"

5
20/08/2016

Extremely friendly, helpful staff. Clean and classy, great breakfast. They definitely give you your money's worth. I had to stay due to weather delays and wasn't in the best mood because of it, but this place treated me like a king. You can tell they value their customers. Very rare these days!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Mitchesc, Thank you so very much for the 5 star review on TripAdvisor.com. We are so happy that you felt “like a king” while you were staying here with us during bad weather. We hope you made it home safely and will return back to us soon. Safe Travels!

"Pleasantly surprised"

4
18/08/2016

We chose to stay at this Best Western because we had points which made the room free and it was close(ish) to the Grapevine Mills mall. We didn't have high expectations but were pleasantly surprised. The inside and outside appear to have been recently remodeled. The outside, lobby, breakfast area and room were all clean and modern. We were also happy to find the front desk had bags of pretzels out for snacks in the evening along with red wine and fruit-infused waters. Mamma happy!! We took the kids to the pool. This is the only thing I found not up to par with the rest of the hotel. We had to walk outside the hotel and across the parking lot to get to the pool. The pool was just a rectangle and seems a bit dated. However, the chairs and tables are new and everything was clean. We would definite stay here again! Almost forgot-the free breakfast was good-no rubber eggs-nice selection.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
LoveMeAResort, Thank you for taking the time to write this great 4 star review. We appreciate the feedback on our room, garden, and breakfast. We hope that you will visit us again, soon. Safe travels.

"Spacious room"

4
16/08/2016

Pleasant, helpful staff. Large, comfortable room. Ample parking area. Very nice lobby and breakfast area with tv's available to enjoy watching the Olympics. Coffee was not very warm the first day but was fine the second. Overall enjoyable stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
JDRedsFan, Thank you for the nice feedback. We are glad that you stayed with us. We are so sorry about the temperature of the coffee. I have spoken to our breakfast staff to ensure this never happens again. We hope that you come back to Lewisville and stay with us. Safe travels.

"Five Star hotel"

5
15/08/2016

great place to stay...always clean and friendly staff!! Close to anything you need. Great hot breakfast Easy check in and check out Friendly staff in every department. nice large rooms that are always clean

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Cindy H, Thanks for the amazing 5 star review of the Best Western Plus in Lewisville. We are thrilled that you enjoyed your stay and our great hot breakfast. We look forward to your return!

"Great Stay"

5
15/08/2016

Staff was extremely helpful, polite. The breakfast was good. The staff helped find places I wanted to go and provided a map. Internet worked well. The equipment in the fitness center were working. The pool was clean.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Valorie P, Thank you for the 5 star feedback on TripAdvisor and your review of our hotel. Thank you for mentioning our amazing staff and our amenities. We would love to see you again!

"One night stay"

4
14/08/2016

Had to get a room after a long-delayed flight arrival. The property is quite nice, room big and comfortable. I was somewhat dismayed upon checkout to see a group of mud covered fellows checking in...not the kind of place for construction workers.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
tomgR7329YA, Thank you for the 4 star review. We are sorry to hear that your flight was delayed. We are grateful that you did stay here with us and that you enjoyed your stay. We hope you made it safe and sound and will return back to Dallas and stay with us again. Safe travels.

"The Best Hotel and staff i have encountered in years"

5
10/08/2016

I want to thank the Front Desks clerks as well as Willie and just say thank you, thank you again. I was in Texas from Nebraska to help a friend who had to have knee surgery. After his surgery we were to return to his up stairs apartment. We did but he was unable to climb the steps. Plan B a Hotel. Stop at other but just did not like what I was seeing. The right off of the freeway Best Western Plus Lewisville Texas. Just the help from the desk clerk to the other staff. I was help with getting my friend out of the car as well as given a wheel chair to help him to the room which we kept for 2 days doing our stay. He did not have his phone changer they had one for him to use. The breakfast was super. I would highly recommend this Best Western Plus if you are in the City.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Fran12688, Thank you for the 5 star feedback and for taking the time to write this great review. I am glad that you decided to stay here with us and that our staff accommodated your friend with most of his needs. We hope he recovers soon and that you visit us soon.

"Clean, Well-Maintained Hotel -- a Good Choice"

5
09/08/2016

We've stayed at this BW+ location probably a dozen times or so over the past four years and highly recommend it. The place is well maintained and the customer service is always excellent. The rooms are well appointed, kept fresh, and very clean. The one downside is they could use more parking. It gets very tight on busy weekends, especially when people with boat trailers and the like take up several spaces.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
SGSAT, Thank you so much for the amazing review! We are so glad that you are a frequent guest of ours. It is guest such as yourself that helps us do what we all love to do. We sincerely hope to see you again. Safe travels!

"Suite Stay!!"

5
07/08/2016

The hotel is located conveniently to many restaurants. The room was exquisite and roomy. We stayed in a king suite. Upgrading at a BW is the only way to travel. The bed was comfortable. The breakfast was tasty with plenty of variety to suit everybody. Great stay!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. We are glad to find our rooms "exquisite and roomy" all our rooms are oversized and filled with upgraded amenities. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon

"Amazing!"

5
05/08/2016

My family and i had to stay there for about a month, as our house was being repaired. It was so nice and the staff was always amazing! Carlos was always on top of always helping us when we needed it. Everyone was so nice and super helpful. My husband and i are planning on staying there again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Our entire team strive to delivery a great experience and make everyone feel at home. And we greatly appreciate your feedback. We look forward to seeing again.

"BW IN LEWISVILLE, TX"

4
02/08/2016

Nice facility. Staff always attentive. Little difficult to access from highway. Attractive lobby. Breakfast included all though I have never eaten there. Guest rooms could use remodeling. Your survey should not require a specific number of characters in order to complete survey. Are you happy now?

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Dianne H, our entire team is happy to see you enjoyed your stay. Sorry for the minimum amount of characters for the review. Hope to see you again.

"Business"

5
31/07/2016

Hotel is difficult to get too due to the construction in the area. However upon arrival, the staff is attentive and ready to serve. The room was clean and ready upon arrival. The breakfast was quite good and well presented. The staff in charge of the breakfast was friendly and kept the various items well stocked.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Josie G, Thank you for the great TripAdvisor feedback. We are so ready for the construction to go away. However, better roads make driving go smoothly. We do have an amazing staff , and I am glad that you noticed it. I will make sure that our staff reads this great review. We certainly hope to see you again in the near future. Safe travels.

"Best Western Plus"

4
31/07/2016

Nice hotel that is well located. They have a well designed and stocked self serve breakfast with a lot of variety. It is kept in great condition. Our king bed hotel room had a nice couch mini frig, and microwave. It was comfortable and spacious.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
valjean664, Thank you very much for the nice feedback. We are so glad that you chose to stay with us. We hope that you will stay here with us again. See you next time.

"Comfortable & clean!"

5
26/07/2016

The room was cozy & comfortable. The hotel is located right at the interstate which is convenient to everything. The complimentary breakfast was amazing. Restaurant quality & several different options each day.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
KIM B, Thank you so much for the super review. We are glad that you enjoyed our amazing breakfast. We hope to see you again!

"Six plus Stars for Concierge Service"

5
25/07/2016

We found the service to be more than accommodating, and exceeded our expectations for comfort.... Pool was like bath water due to excessive heat, but so nice to have a picnic area and furniture /decor warm and inviting

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sandra C, Thank you very much for the great TA review and feedback. We all take pride in giving great service, and we are glad that you noticed it. We really do hope to see you on your next visit to this area.

"06harleyrider (Myron J.)"

5
17/07/2016

Every time I come to Lewisville I always stay at best western plus because the minute you walk in the front door they make you feel like you are at home. Carlos and Rebecca treat you like family and will help anytime you need anything. The continental breakfast is always hot and fresh and the coffee is always on. I would highly recommend this Best Western Plus to everybody when traveling to Lewisville .

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Myron J., Thank you very much for taking the time to write this amazing review. We are so glad that we make you feel as if you are at home when you arrive. I will make sure that Carlos and Rebecca and the rest of our staff reads this great review.

"Best Staff!!"

5
15/07/2016

I stay here every time I come to town for work and I love this hotel. just an awesome staff and very comfortable rooms. The breakfast is very good and a big section. Have to love free Wi-Fi and Happy Hour!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
EDH985, Thank you for the feedback. We are thrilled to hear that you stay with us when in Dallas /Lewisville area. We do have an amazing staff and we are glad to see that you and others appreciate that. Thank you for mentioning that we have a big selection of breakfast items, the free WiFI and complimentary Social Hour. We look forward to your next trip.

"Vicky from beaumont tx"

5
13/07/2016

Is quiet , it's clean , it's in central location kind of you can go anywhere in Dallas and it's not far from all other places nearby the park very night Park call Central Park I love it. Nice staff. Reasonable price. Book online pay Hotel during stay

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Vicky, Thank you very much for the TA review. We agree that Central park is a nice park to relax. Thank you for mentioning the staff and the price. We hope that you will stay with us again.

"Great staff in Lewisville"

5
08/07/2016

Great staff. Very accommodating when we had to extend our stay. Very clean. Breakfast was busy. Food looked okay though I stuck with the coffee. Parking was easy and the location was very convenient. Lots of construction still happening on I-35 near the hotel but it was easy enough to get around.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
staceymZ6133XE, Thank you so much for the 5 star Tripadvisor review. We are happy to hear that you stayed here with us. We will hope to see you on a return trip. Safe travels!

"Great stay!"

5
08/07/2016

Excellent place to stay when in the Dallas area! This trip was for business on July 4th weekend! My wife and daughter had a wonderful time Tuesday and Wednesday while I was in a training course for Toyota. I've stayed at this hotel at least six times in the past and it's always a great experience! The staff always goes above and beyond to make you feel at home and help in any any way they can to take care of your needs! I would recommend The Best Western Plus Lewisville Coppell to anyone! Andrew Harris Stillwater, Oklahoma

"4th Of July Weekend with my husband and two children (ages 13yrs and 4yrs)"

5
04/07/2016

This hotel was wonderful but we almost had a setback! Carlos and Rebecca went above and beyond from the beginning to the end. I can't say enough good things about these two! They deserve a raise...as well as housekeeping. The hotel is very clean and so was our room. Our room was spacious, bigger than average flat screen tv, and comfy beds. The breakfast was a really good combination of hot and cold items served. It was really good! I loved the extra touch with the waffle maker in the shape of Texas...super cute! Our family swam a lot and the pool was clean and refreshing. We even used the grill in the pool area one night. I also want add that the hotel is only a short 10 minute drive (if that) to the Grapevine Mills Mall and other Grapevine/Southlake attractions. The only thing that we (almost) had an issue with was when we were checking out we were confronted with a stack of terribly soiled towels(orange makeup all over or something. I don't even wear foundation or anything, but if I did this would be a wa-ay off match) and were asked if we wanted to take them home since we were now responsible for paying $70 for 4 towels! In complete shock, we explained that we had refused cleaning service and that our towels hadn't even been picked up out of the room yet. We only stayed two nights and we chose not to have our room serviced the day before because there wasn't really anything that needed to be done, so there was no way it was ours. The gentleman at the front desk went to the back to talk to his manager and in the end it was credited back to us. We will see once the credit hits, but I feel confident that it will. It was nice that they trusted our word and that it never escalated. That's why I'm going to go ahead and give them 5 stars because other than that one thing that never really turned in to anything...it's was a wonderful and pleasant experience. We will come back and stay again!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Lacyg1, Thank you very much for taking the time to write such a wonderful review. I am glad that Carlos and Rebecca gave you such good service. I will let them know about this review. I am also aware that we charged you for some dirty towels. After further inspection, we believe that it came from the room next to yours. We will always do what we can to ensure that everyone enjoys their stay, and feel bad when we have to charge for damaged items. We are thrilled that you understand the situation and will return to us.

"Great Place to Stay!"

5
04/07/2016

Very happy with all aspects of our stay. The room was very clean and comfortable. The staff were extremely nice and very helpful. The breakfast was very good. My daughter really enjoyed the yogurt bar. We will definitely stay here again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
JanetF, Thank you for the 5 star review of our hotel. We are thrilled that you enjoyed the clean rooms, the breakfast and the friendly staff. We hope that we see you again soon so that your daughter enjoys more of the Yogurt bar. Safe travels.

"Exceeded Expectations"

5
04/07/2016

From the second we walked in this hotel exceeded expectation. Carlos Perez was professional and caring . Every detail was well above industry standards . From the pristine fish tank to the ecological conscience , every detail is sure to impress. Every staff member we encountered had a heart of service and a warm smile to match . I cannot recommend this location strongly enough . Room décor was excellent and every need was anticipated , this is the gold standard .

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
StaceyWaldrop3735, Thank you so much for this amazing 5 star review. Thank you for mentioning our staff that exceeded your expectations. I will review this fantastic feedback with Carlos and the rest of our staff members. We hope that you will visit us the next time that you are in this area.

"GREAT place to stay"

5
30/06/2016

This hotel is conveniently located to I 35E. The staff is extremely friendly and helpful. They have a full breakfast that is more than adequately replenished. The grounds are well maintained and up kept. My room was very clean and inviting.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
SomewhereinTexas Dive, Thank you for the great 5 star review, we are thrilled you enjoyed our delicious breakfast, the well maintained grounds, and our inviting rooms. We hope that you will look us up if you are ever back in the Dallas area again.

"my stay in Lewisville Tx"

5
30/06/2016

Very helpful staff at check-in the man at the desk went out of his way to help me get in my room as soon as he was able to do so ! Very understanding we were there for my grandsons funeral and we got there early that morning it was getting hot outside check in was at 1:00 we didn't have anything to do but get some rest . The man at the desk said he didn't have a room yet for us yet. So he took my phone # and he would call me as soon as he had one for us ! I didn't even get out of the parking lot and he called and said he had found us a room . We went back in and got more rest after a long drive down there that was very nice to get service like that . Thank You very much Rocky

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Rocky B, Thank you for the amazing 5 star review! I am thrilled to hear that we were able to get a room for you early in the morning. We are always trying to accommodate our guests whenever possible. I was told that my staff member moved some things around to make sure that he took care of you right away. We understand that traveling can take a toll real fast, and we want our guest to be as stress free as possible. We look forward to your return.

"Fantastic Hotel"

5
30/06/2016

Loved staying at the BW Plus. Room was super nice; living/working area separated from the sleeping area. The wifi worked flawlessly, the air conditioning was super cold (like I like it) and the amenities were perfect. Even the soap, shampoo, towels and even a little bottle of mouth wash were top shelf. This far exceeded my expectations, I highly recommend this hotel. Thank you for a great experience!!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Phillip C, Thank you so much for the fantastic 5 star tripadvisor review. Thank you for mentioning all our amenities ,flawless wifi, and super cold AC unit. We hope to see you on your next trip.

"Felt like I was staying in a luxury hotel!"

5
29/06/2016

This goes in the books as one of my most enjoyed hotel stays. Service, friendly and professional! Amenities, simple but more than adequate! Rooms, VERY clean, spacious, well stocked and well decorated. It's obvious that the staff here really care about keeping their hotel up to date, and keeping their patrons coming back. I highly recommend this hotel!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jack L, It was a pleasure to accommodate you! We're so glad you loved the spacious suite along with the courteous service from our staff. It's encouraging to know that you would like to return for another stay. We look forward to your return.

"Good overall value"

4
28/06/2016

The rooms were large and recently updated the building was clean and the breakfast was good. However, there a a strange damp smell in our guest room. Also, the exercise room was quite dated and extremely hot.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
To Mike M, Thank you for your positive feedback and also for some concerns that we will look into. Feedback like yours help us on fixing some areas. Hope to see you again.

"Great Hotel"

4
26/06/2016

Stayed two nights here on business. Received a text from Hotel in route that I could check in early! Check in was a pleasant experience...staff was very friendly and courteous. Room was very clean and spacious. Plenty of well lit parking. Would stay here again.

"Clean as a pin with friendly staff"

5
24/06/2016

We had bad luck during our last stay in Lewisville at a Quality Inn, so approached this trip with trepidation. We need not have worried since this Best Western Plus was just perfect. Everything is well maintained, the rooms are quiet and the staff is both friendly and helpful. We will stay here each time we have to be in this area. Easy access from I-35, too.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Cindi61, Thank you Cindi for taking the time to write this fantastic review. We are glad that you chose us and stayed here, even with a little trepidation. We will always make that we have your back. Hope to see you again.

"Good value"

5
23/06/2016

This was a last minute trip, so I didn't have a lot of time to plan. Was able to make reservations quickly. Staff was friendly and helpful. Rooms clean. We had an excellent time. We go to this area several times a year, usually stay closer to Arlington. However, I think we have a new favorite place to stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Tommy D, Thank you for this review and the 5 star rating you gave us. I am thrilled that you had an excellent time with us. Thank you for the nice words and saying that you have found a new favorite place. We are always here to help you in anyway and look forward to your return. Safe Travels.

"My go to hotel when I'm in Dallas "

5
21/06/2016

Great customer service, rooms, cable channels, and breakfast. Great location right of off I-35. Ask for Rebecca she will take care of you. All staff is great no matter who is a the front desk they will welcome you with a big smile!????. Thanks guys for taking good care of me!! See y'all soon!!?? SH

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sherman H, Thank you so much for this 5 star Tripadvisor review. Nothing else makes us happier than making you feel at home with us. You are always welcomed here and we always look forward to your visits. Thank you.

"Great stay"

5
21/06/2016

We stayed here the 17th - 19th of June. I had originally booked on Priceline a one night stay for the 18th. We decided to head down early I called the hotel and asked if we could keep the same room since I was booking another night through the hotel. Carlos said "no problem I will take care of it". Received a great rate and we enjoyed our stay! The hotel is a great place for couples or family's. This hotel goes the extra mile to make you feel comfortable. There are movies, books, games on loan for you to use. They also have extra touches around the property such as a very pretty small sitting area with a bench and wind chimes, flowers, etc. I have to say this is a very clean hotel! It's a little older, but very nice. They serve breakfast in the mornings there is a very sweet lady who takes care of that her name is Martha, she makes an amazing green hot sauce to enjoy with you eggs or whatever in the morning. Would definitely stay here again. Couldn't ask for a nicer staff.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Qsmom, Thank you very much for staying with us here at Best Western plus Lewisville. We are very thankful for the 5 star review. I will let Martha , Carlos, and the rest of our staff about your experience here with us. We really hope to you visit us again.

"Clean Hotel: Friendly staff"

5
20/06/2016

The Front Desk staff was extremely cordial and informative on arrival. The room was clean, cool, and spacious. All staff members we encountered were friendly and inviting. The breakfast attendant was effecient and helpful.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Amanda B, Thank so much for the TripAdvisor review and the 5 star rating! I will let our staff members know on their extremely cordial and informative service. The Housekeeping staff will be very happy to also read this fantastic review about their cleanliness. Martha, the breakfast attendant will also get to read this and enjoy the review you had given us. We hope you return to the Best Western plus in Lewisville again.

"Business"

5
20/06/2016

The hotel was clean and comfortable. The staff was friendly and professional. The breakfast buffet was very good with a lot of healthy choices. I would recommend this hotel to anyone looking to stay in the Lewisville area.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
James K, Thank you for the 5 star review. We are so glad that you found our hotel to be clean and our breakfast and staff to be just what you were looking for. We hope to see you again the next time that you are in the Dallas/Lewisville area

"Very Profssional, clean, safe place to stay"

5
19/06/2016

The staff were very professional, and extremely nice when I came in. The room was very spacious, everything was very clean. I really liked the King Suite had a fold out bed for my son to sleep on. I slept like a baby and didn't hear anybody in the other rooms. The hot breakfast in the morning was exactly what I needed after traveling all day. I give the hotel 5 stars and is worth every penny. The beds were very comfortable and I loved they had purified water in the nice bottle! I will continue to stay here whenever I am in Town.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sarah Z, Thank you for the great review of our hotel. It's great to see such a wonderful review by a valued guest. I will pass this on to our entire staff members and show them that their hard work does not go unnoticed. Safe travels!

"A great place to stay"

5
19/06/2016

I would recommend this BW to anyone traveling through Lewisville. The desk people were very nice and responsive to your needs. The room was very nice , also very clean. Breakfast was outstanding, the area was very clean and your choices of foods were great. I would give this BW ***** Stars.

"Great Stay...friendly staff; updated, clean rooms"

5
17/06/2016

Stayed three nights for a graduation celebration. Hotel was updated, room was clean, staff were friendly and helpful...provided shaving cream after mine exploded during plane flight and toothpaste when we ran out. King room also had fold-out bed in couch for our niece who was traveling with us. Couldn't have asked for a better stay.

"The best place to stay in Lewisville"

5
15/06/2016

I stayed here overnight with my daughter. I come to Lewisville frequently and will never stay anywhere else. I had some issues booking online and so I ended up calling the hotel directly. They gave me a discount for my troubles! It wasn't their problem but they wanted to make it right anyway. They were very friendly and the hotel was impeccably clean. I loved having the coffee available in the lobby anytime. The staff was professional and the breakfast was wonderful. I just can't say enough about this hotel. A wonderful place to stay

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Lisa A, Thank you so much for the fabulous TripAdvisor review. We are so glad that you stayed here with us. We are sorry that you encountered troubles booking online. I will let our entire staff know about this review. We hope to see you again!

"Excellent stay"

5
08/06/2016

Most friendly, professional, helpful staff ever and a lovely great first impression of the hotel. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy, with a excellent breakfast which was beyond good. Room itself was well equipped and comfortable. I was very pleased with my stay, I hope to be back for another visit in the future.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sujeily C, Thank you so very much for this amazing feedback on our hotel. We are so glad that you chose our hotel to stay at. I will pass this great review to our wonderful staff members. We look forward to your next visit.

"Great great place to stay!"

5
29/05/2016

We are here for the Great American shootout in Lewisville. This is the best place to stay bar none the help is wonderful and the rooms are immaculate. It is in the center of everything right on the interstate quiet perfect place. When we come here next year this will be the first place we call.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for the great TripAdvisor review. Thank you for staying with us during your competition. We hope that you guys win the Championship! We will look forward to your return next year. Safe Travels

"Clean, reasonable, & comfortable. "

5
29/05/2016

We travel with a service dog & 2 small children. This was the easiest & friendliest check-in & stay. Beds were very comfortable. The complimentary purified water in a GLASS bottle was a neat little perk.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the 5 star TripAdvisor review. We are thrilled that you stayed here with us, and would love to see you again if you are ever back in the Lewisville area. Safe Travels !

"Landscaping"

5
27/05/2016

Alfredo is absolutely amazing! He is doing such a wonderful job with the grounds. All the plants are so carefully tended. Chris and Carlos at the front desk are helpful and attentive and Martha is the queen of the breakfast buffet! Keep up the good work.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
DeDe B, Thank you for staying us with when you are in the area, and Thank you for the kind words. We appreciate it very much. I will pass this review to Carlos, Chris, Martha , Alfredo and the rest of our staff. Hope to see you soon!

"BWP Lewisville/Coppell"

4
27/05/2016

The staff is EXCELLENT! Carlos and Martha were helpful and made sure our group had everything we needed. Easy access to restaurants and for our group, convenient to our meeting as well as to both airports. Quick freeway access.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sheridan M, Thank you for the great feedback! We are glad that you had your meeting here with us. We look forward to your next meeting and stay. Safe Travels!

"WONDERFUL EXPERIENCE"

5
25/05/2016

From front desk to checkout this was a good stay. Rebecca checked us in and was very helpful and friendly. The breakfast area was very clean and the meal was one of the best chain hotel breakfasts. They also serve Starbucks coffee. Checkout was quick. We were about 25 miles from the hotel and my wife remembered she left a pair of shoes in the room. She called the desk and the man said he would call us when housekeeping returned to the lobby. He called about a hour later and said they were found. She made arrangements for our daughter to pick them up in 4 days. We will stay at this hotel again

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
TOMMUR, Thank you for the 5 star TripAdvisor review. We are glad you chose to stay here with us. We also want to thank you for the comments on the Coffee and our service. I will let Rebecca know. We look forward to your return ! Safe travels.

"Great stay."

5
23/05/2016

The staff was very courteous. The room was clean. The staff was extremely helpful in providing us with information about attractions in the area. The fitness room was well organized. I would recommend this hotel.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
848Maggie, Thank you very much for taking the time to write this great review. Thank you for the nice words and recommending this hotel. We hope that you visit us the next time that you are in Lewisville area.

"Most Hospitable and CLEAN!"

5
23/05/2016

Great people who run this place! NO qualms about giving gratuities, deals and extras!. We thoroughly enjoyed our stay. We will be there again. Outstanding breakfast, extra clean floors. Well setup room. Very clean pool and breakfast areas.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jowell B, Thank you very much for staying with us and letting others know on your stay. We are thrilled you thoroughly enjoyed your stay here at Best Western Lewisville. We look forward to your return! Safe Travels J

"Delighted with our stay"

5
19/05/2016

We stayed over night May 18 so we could attend our son's Ordination Service. All staff at the front desk were outstanding at meeting all our needs. The room was very quiet...fabulous since the hotel is near a highway and appeared to be full. Also, the room was very clean and spacious. Another benefit for us was that the beds did not have those heavy, very hot comforters/duvets. The bed coverings made sleeping much more comfortable. We would definitely stay here again. Proud Mother

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for this great TripAdvisor review. Congratulations to you and your Son. We are proud of him as well. Thank you for staying with us during this special occasion. We look forward to your next trip to Dallas/ Lewisville.

"One night stay"

4
11/05/2016

The hotel was clean and had a friendly staff. We enjoyed our stay and was pleased with the hotel. The only negative comment about our stay was a musty odor when you walked in the room. I would stay at a Best Western Plus again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the feedback. We are glad that you were pleased with our hotel and we are sorry that the room you went into had a musty odor. We would love to know what room you stayed in so that we can fix this issue. Thank you and hope to see you again.

"Sensational"

5
10/05/2016

Staying in a town such as lewisville generally doesn't excite me much , but I was pleasantly surprised by the Best Western I chose to book a room at this time. From beginning to end my visit was completely flawless. The smiling faces at the front desk , the amazing women in the room service department , not to mention the complimentary flavored water, ensure I will most certainly be staying here exclusively every time I visit ! Five stars Best Western !

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Ashleyishuler, Thank you so much for the fantastic review on TripAdvisor. We are thrilled you loved your stay here with us. Guests such as yourself are the reason we love our job. Hope to see you again.

"Great experience!"

5
09/05/2016

We received great customer service while staying in Lewisville. The rooms were appropriate size and very clean rooms. There was no stress when checking in or out. The pool was small but perfect for us. I would recommend this hotel.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Alvio E. Thank you for the TripAdvisor review. We are glad you stayed with us. We hope to see you again soon.

"Amazing Value at Best Western Plus"

5
09/05/2016

This hotel had fantastic value. We paid right at $100 after taxes and the room was spacious and comfortable. It included a living area, fridge, microwave, new 'clean remote', and an outlet with six plugins and two USB ports. The breakfast buffet was tremendous with lots of variety. Strongly recommend.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Bronson172, Thank you for this great review. Thank you for letting us know that you enjoyed our amenities. We look forward to your next visit.

"AWESOME STAY!!!!"

5
07/05/2016

I can't say enough good things about this hotel. Easy access from I-35. Close to quite a few restaurants but most outstanding was not just the location but the accommodations. Carlos took our reservation over the phone and was a dream of a desk clerk. Everyone was so friendly. We had requested a downstairs room close to an entrance because both hubby and I are slightly handicapped and cannot walk a long distance; i.e., down a long hall. Carlos fixed us up with the perfect room. And the room itself was superb. It was very clean and comfortable with the nicest accessories......real beverages glasses not plastic ones, real coffee mugs not paper ones, lots of TV channels (hubby's criteria....lol), sofa bed and easy chair plus rocking desk chair, elite bath accessories (shampoo, lotions, mouthwash, soaps, etc.). The hot/cold breakfast was excellent with two selections of scrambled eggs, lots of bread with a commercial toaster, lots of beverages, fruit choices, waffles, etc. Starbucks coffee in the lobby 24/7. Lovely lobby/breakfast accommodations. Even though it was adjacent to the Interstate highway, it was very quiet and no noises from upstairs or next-door rooms. I could go on and on about this hotel but I think you get the picture. It is a very classy hotel but not classy-hotel prices. I highly recommend this hotel. You will not be disappointed.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
BDiel74075, Thank you very much for taking the time to write this outstanding review of all of amenities, breakfast, and our fantastic staff members. It makes us feel great when a guest enjoys their stay. I will pass this on to Carlos and the rest of the staff. We really hope to see you again. Safe Travels.

"We would stay again"

4
03/05/2016

Room was clean and very nice. Bed was just a bit to firm. Breakfast wasn't the best but eatable. The drainage from the roof over front door needs better drainage system when its pouring rain, we got wet from water dripping down.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
We want to thank you for the review, and also wanted to apologize for the breakfast and the drainage. We are looking to correct these issues, and we hope that you give us another opportunity. We hope to see you again.

"Great place with friendly staff, huge breakfast and refreshing lemon/lime water"

5
02/05/2016

After a long flight, it was a blessing to be welcomed by Rebecca at the desk and offered refreshing lemon/lime water while checking in. The rooms were comfortable, the breakfast very good with a variety of food to choose. We'd come back here for sure! Thanks to all the very friendly and helpful staff!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Glisakh, Thank you for this review. We are glad you enjoyed the Lemon and Lime water we serve, the delicious breakfast, and the great hospitality you received from Rebecca. I will make sure that she and the rest of our staff reads this.

"Great Stay"

5
02/05/2016

My daughter and I stay here every year for a fun filled weekend of shopping. Hotel is very safe and close to Grapevine Mills mall. Lots of shopping, eating and movies close by. Hotel is very clean and quiet. Beds very comfortable! Will continue to stay every year with Best Western Plus!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
144PauletteW, Thank you for the great feedback. We are so glad that your stay with us was perfect for you and your daughter. We take pride in having a safe and clean hotel. We hope to see you soon!

"Best decision we ever made was to stay here :)"

5
01/05/2016

If it weren't for the fantastic Front Desk Manager, Carlos, our whole trip would not have been the same. We loved the hotel. It was in a perfect location for our needs. It was clean, everyone was friendly - both guests and staff. BUT - Carlos made sure that every thing we needed during our stay was taken care of. If we wanted to go here...he told us how to get there. If we asked about this...he told us how to do it. There was nothing about this stay that didn't go as we would've hoped. Thank you so much Best Western Plus for making sure that your hotel was in the appropriate hands. In Carlos, it could not be run better. Thank you! Thank you!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Tracee W, Thank you very much for taking the time to write this amazing review of our hotel. We are thrilled you stayed with us. I am glad that Carlos took real good care of you. I will pass this on to him and the rest of our great staff members. We look forward to your next visit to Dallas.

"Awesome Hotel"

5
29/04/2016

The word BEST in your brand certainly applies to the Best Western Plus Lewisville Coppell. Super clean hotel with the best staff working there. Regardless if you traveling north or south on I-35, very easy to get to the hotel from I-35. A very nice shopping mall and a variety of great restaurants available within a quarter mile from the hotel.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
PeteG, Thank you so much for this amazing review of our hotel. We truly appreciate your comments. We look forward to your next visit to Dallas.

"Attention to detail!"

5
26/04/2016

Our experience at this BW was very nice - rooms very clean, fresh (free) water and coffee in room, lovely breakfast, free Happy Hour (!) and happy, friendly people to attend to our needs. Good location.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Tapperjoy, Thank you very much for this great TripAdvisor feedback. We are thrilled that you enjoyed your stay with us. We hope to see you again.

"Excellent location and service"

5
18/04/2016

I stayed four nights for conference at University of Texas, at Dallas. I was satisfied for excellent location and quality of service. I wnat to visit Best Western PLUS Lewisville Coppell, Lewisville again next time.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Sehong K, Thank you very much for staying with us during your conference while in Texas. Hope to see you the next time you are in Lewisville.

"Wonderful Hotel! "

5
15/04/2016

We came from Iowa to see family and friends and to go to the NASCAR Race. We had booked at another hotel and was Very disappointed, so I found the Best Western Plus and gave them a call. Carlos answered and he was super nice and helpful. He gave us a Great Rate and let us check in early morning! Carlos was super sweet and helpful, he made our family feel very welcome! All the staff we dealt with was super nice! Martha the breakfast hostess was so sweet, she greeted us every morning with a smile and good morning! We Highly recommend this hotel to everyone who comes to town needing a nice comfy friendly place to stay! ?

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jennifer M, Thank you for this amazing review of our hotel and our staff. I will pass this review over to Martha and Carlos and let them know about their great service. We hope to see you for many NASCAR races to come. Safe travels!

"Love this place"

5
15/04/2016

When I have to be in Dallas for meetings this is my place to stay. Friendly staff, nice rooms and great breakfast. I stayed on the 3rd floor and king room, with a sitting area and work area it is great for business travel. Will be back soon.

Chris P, General Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for choosing to stay here with us at the Best Western Lewisville. We are glad you enjoyed the breakfast. We hope to see you soon!

"Top of the line service and thoughtfulness"

5
15/04/2016

Every time I use this particular hotel, they have found something else to provide great service. Not on,y is service top notch by all I came in on tact wish, I needed a shuttle ride, but the shuttle was out. One manager took me in his personal car! Hotel is clean, clean, clean, and well maintained. Tons of little convenience touches throughout hotel and sleeping room.

Chris P, General Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great review. I am glad that Carlos was able to take you while the shuttle van was out. We also appreciate you mentioning our touches throughout the hotel. We hope to see you on your next trip to Texas.

"Service is outstanding"

5
13/04/2016

Thank you for a very comfortable and welcoming stay,the staff went out of there way to accommodate me. Ardith and Carlos made my stay so amazing, I will for sure return. Charlene was kind enough to arrange transportation to Dallas fort Worth airport at 6 in the morning.

"Great Experience"

5
13/04/2016

I flew in to Texas for a business trip, and it was recommended I stay at the Best Western in Coppel. I was glad I did, it was an overall great experience. Friendly and accommodating staff, very clean rooms. There are two restaurants within walking distance which I took advantage of when I was too tired to explore, and when I was feeling more adventurous there are plenty of shopping and restaurants within a mile or two. The front desk was lovely, and helpful when I asked for recommendations and directions. I will certainly stay again, and direct others if the need arises.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
To DEO85, We are glad that you enjoyed your stay with us. Most guest enjoy the area because there are many attractions and restaurants close by. Thank you for a great review and hope to see you again.

"For Chris Carlos and Keith"

5
12/04/2016

If i could rate this motel with 10 stars i would. The staff is the best you could expect.I stay there twice a year for NASCAR races. The staff treats me like family and the rooms are so nice and very clean and also very quiet.I hope to stay there many more times.Thank you to Chris,Carlos,and Keith.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Tom, Thanks so much for a great 5 star review. Carlos, Keith and myself appreciate that you stay with us during the NASCAR races. We look forward to seeing each time.

"NASCAR WEEKEND"

5
11/04/2016

I've been coming here for years, three times each year for the TMS races. Beds are comfy, service is excellent. Rooms are modern and clean, all the things you want. Carlos and Louis are the best front desk guys you can find. They are most excellent!!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this great review. We are always glad to have you stay here during the NASCAR and INDY races. Thank you for your comments on our amazing staff members. We will look forward to your return in June. Safe travels !

"Comfort, convenience and service. That's what we got."

4
04/04/2016

Rooms 216 and 218 provided an ideal setup for three generations of travellers. The beds were comfortable, there was a sofa bed, the room had a good desk for working on the internet while others could watch tv and the bathroom was well supplied with amenities. It was too cold to swim -- even in early April -- and the exercise room had good equipment, though it was small. On a business day an early morning workout might have been crowded. Predictably people will disagree over breakfast. For some the waffle machine will be just what they want. For others, industrial standard scrambled eggs could be off-putting. For me the cereal and oatmeal was perfect. Coffee was ok. We were there for one day for a family wedding, so the hotel was not the draw card. But when the front desk people both checked us in early (we were flying from the Northeast), and gave us directions to their favorite Mexican restaurant in Grapevine, we were most appreciative. We would definitely return.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for staying with us during your special family event. We also appreciate that you took time to give us a nice review. We hope to see you the next time that you are in this area.

"Fabulous Carlos"

5
02/04/2016

Do not do many reviews even though we stay in a lot of hotels. Making a special point of praising this Best Western and in particulary Carlos on front of house reception. From the minute we came in early to leave our bags until the minute we left, he was outstanding, nothing too much trouble. Always polite and courteous a staff member this chain should be very proud of.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
To Yotissy, Thank you so much to take the time to write a review on your recent stay. We are glad your were satisfied with the hotel and that Carlos made your stay enjoyable. I will share your review with Carlos and the entire team. Hope to see you again.

"Great stay, freindly staff, highly recommended"

5
30/03/2016

The staff is incredible, friendly, knowledgeable, and professional. Jessica and Carlos make it a point to ensure your stay is comfortable and they are always ready to give you a warm welcome. The continental breakfast is fresh and consistent each morning. The cleaning crew are pro's and I feel comfortable leaving laptops and other personal affects in the room.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jason, Thank you so much for this amazing TripAdvisor review. You are part of this family, and we appreciate your business. I will pass this on to Carlos , Jessica, and the rest of our staff. We look forward to your next visit! Thanks again ! J

"Exceeded Expectations"

5
28/03/2016

From the moment we walked into the lobby, we were greeted by smiling faces and friendly, helpful staff. Our room was perfect with all the necessities within reach. The bed was certainly comfortable and the room was spotless. Breakfast was not only amazing, but the staff was on hand to assist and even make suggestions for options. How can you hate a hotel with fresh ground Starbucks coffee available 24/7?! We certainly enjoyed our stay and will most certainly be booking with this hotel for every future trip to the area.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking the time to write this great review! We are thrilled you enjoyed your stay with us. We have always served Starbucks coffee, however we have recently started to grind Starbucks beans for a fuller, richer coffee taste. Thank you for staying with us and we hope to see you soon !

"Above and Beyound the Call of Duty"

5
23/03/2016

My family had a wedding in Lewisville. I booked our reservation early with Best Western, but my dad did not. When he called to make reservations and stated that he wanted to be in the same hotel as his daughter, they were booked. However, they found him a suitable hotel from another chain less than a mile away and even gave him their booking information. This went above and beyond the call of duty to help out an elderly fella to be close to his family. The hotel stay was very pleasant and the staff were wonderful. I'm a fan for life!

"Great Customer Service"

5
21/03/2016

I Couldn't ask for a better place to stay. From the time I checked in, I knew there something special about this Best Western Plus Hotel. The rooms were very spacious with the extra larger king bed, the breakfasts were nice with a wide selection of food to pick from and there customer service was inpecable. I will return to this location...

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Everett, We want to thank you very much for taking time to write this wonderful review on our staff and property. It was our pleasure in taking good care if you. We are thrilled that you enjoyed your room and breakfast as well. We hope that the next time you are in Dallas that you will stay here with us. Again, Thank you!

"Friendly"

5
20/03/2016

Management and staff went out of their way to be friendly and accommodating. They allowed us to check in early and assisted us in our of our special needs. We stayed a week and plan to stay at this hotel again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Melvin P. Thank you very much for the Tripadvisor review. We strive to give great customer service and we take pride in our entire staff, it is rewarding to see that it does not go unnoticed. Thank you again, and we hope to see you soon.

"Excellent hotel"

5
20/03/2016

It was for the first time I used this hotel and it was an excellent experience. Extremely clean lobby, room, breakfast area, the pool, etc. Nice breakfast with plenty of choices. Extremely friendly and helpful front desk employees. I will certainly return and I warmly recommend this hotel.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Eugene C. for this great feedback. We are glad your stay excellent. We certainly look forward to your next visit.

"Perfection"

5
08/03/2016

Could not be more pleased! The appearance of the facility was extremely clean. The breakfast buffet was delicious, warm, and the food service staff was very courteous. The shuttle to and from DFW was very prompt. Again, will stay there again on all of my business trips to the Dallas area...and recommend to others as well.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
To Anthony C, Thank you for our 500th review on Tripadvisor. Our team is proud you had "Perfection" as the title of your review. We here at the Best Western in Lewisville want to make sure each and every guest is treated as family. Thanking you again and see you soon.

"great service"

5
06/03/2016

Had great service from check in to check out. I don't live in my hotel room, so I don't expect luxury, but the bed was comfortable and the room was clean and comfortable too. Those working at the front desk were helpful and courteous, the woman taking care of the breakfast area was cheerful and helpful. The breakfast wasn't gourmet, but it was quick and had enough variety for those in our group. The 24 hr coffee was a plus for the coffee drinkers in our group! The manager gave us a great suggestion for a Mexican restaurant and we all had a wonderful dinner!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Terri B, Thank you for a great review. Our team's focus is on having the cleanliest rooms, and a great breakfast. But our most important priority is to deliver the very best service. Hope to see you soon.

"Amazing!"

5
05/03/2016

We travel a lot and best western is never our first choice to stay...however, we were so impressed with everything I had to get on trip advisor and write a review which I have never done before. We came with a group of 50 people for a dance competition, at breakfast i'm pretty sure everybody in the hotel was in the breakfast area at the same time and not once did any of the breakfast items run out and everything stayed extremely clean the hotel staff were running around like crazy making sure everything went smoothly. And a fantastic job they did! As I write this I'm still pretty much in shock at the whole experience. Yes, best western, great experience. Without writing a book for the review everything else was pretty much great, the room, facilities, fridge, microwave, amenities. You will not be disappointed with this best Western!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you John C, we appreciate you taking time to write such a wonderful and detail review about our hotel. Reviews like this encourages our team for a job well done. I hope to see you again and hope you chose Best Western.

"Large rooms "

5
04/03/2016

The hospitality was above reproach. Felt like home away from home. Gave us a goodie bag at checkout with water, CHOCOLATE & trail bar. Highly recommend and will return. This is what hotel staying is all about. Take notice other establishments their doing it right at Best Western Plus in Lewisville, Texas.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this amazing review! We are thrilled you loved your stay with us and the gift bag. We hope to see you again!

"Very nice hotel!"

5
03/03/2016

Only stayed overnight as we were visiting friends in the area. Easy to get to. Rooms & beds were incredibly comfortable. Considered buying a set of their sheets! Super soft. Hotel was very clean & staff was friendly & helpful as needed. Loved that their breakfast selection had a bit of a mexican flair. Good choices, fresh & tasty. Would definitely stay here again if in the area.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking time out to write this fantastic review. We are glad that you enjoyed your stay with us and enjoyed our breakfast and sheets. We hope to see you on your next return to Dallas.

"Very Nice"

5
29/02/2016

The entire place was very clean and professional, The entire staff was friendly and nice. The breakfast was cooked well, nice selection, and a friendly relaxed atmosphere. The access from I-35 was easy,, ample parking, close places to dine.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Bandwbatteryinc, Thank you for the 5 star review! We are thrilled you enjoyed your stay with us. I will let my staff know about this great review. Thanks again! We hope to see you the next time you are in Lewisville/ Dallas.

""Absolutely wonderful place, awesome staff, if you want to be home but can't, be here!""

5
28/02/2016

It was a business trip that I didn't want to go on to begin with. Delayed flights that made me miss connecting flights, airport food, the waits, and paying 12 dollars for a cheeseburger for the pleasure of waiting made this trip from Iowa to Texas one for the books. When I finally checked in, let's say that I wasn't exactly a ray of sunshine. I had mentioned my frustrations to the hotel staff, and instantly, they knew who I was, what company that I was with, and the troubles that I had getting there. The staff instantly went into a "How can we make this guys day better mode". I had apologies for things that the staff had no control over, I had their sympathy when I had no right to have it, and the bent over backwards to get me to my room in under 60 seconds. The room, by the way, was beyond belief. New, fresh, huge, clean, well stocked, and very inviting. I'm an old guy, and have traveled most of my life, from Europe, the Middle East, the far East, and all over the USA. (I'm from Iowa, GO HAWKEYES). The entire staff, without reservation, made the 3 days in Texas AWESOME. .....So, knowing that I have a 4 hour layover to get home, I was dreading the trip home. I shared that with "Carlos" (the Best Western employee that took me back to the airport) and he and his personality was unheard of. He knew of my problems getting there, and was sincerely moved about my problems of getting home. Carlos, was just the last person that I dealt with, but they were ALL fantastic. I have NEVER commented about any hotel or product online before, but my experiences at the BEST WESTERN LEWISVILLE warranted such action. Bravo guys, well done. Ken Midyett, Keystone Iowa. 515.402.8156

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for taking your time to write this amazing review of our hotel and staff. I will make sure that your review is passed around our staff members. I am glad that you enjoyed your stay here with us and we hope to see you return.

"Nice Hotel"

5
22/02/2016

Everything was better than we expected. I will stay here again. We had a family reunion and booked 3 room. Everyone was happy with the rooms. The breakfast was good. The staff was nice. Clean comfortable rooms at a good price is what we wanted and we were happy with everything.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Great review! We want to thank you for staying with us during your Family reunion. We hope to see you during your next trip to Dallas/Lewisville.

"Great staff that makes you feel at home"

5
20/02/2016

Once again Carlos, Rebecca and the rest of the staff have gone above and beyond making our group feel welcome and right at home. They always go above and beyond to ensure we have a great time. We have been staying here quarterly for many years and look forward to many more years of their great hospitality!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Jenerallee01, Thank you for your 5 star review. It is a pleasure to have your group stay with us. Our entire team wants to make sure your group feels at home. See you soon.

"Gratitude"

5
16/02/2016

We travel annually to Lewisville to see family. For the past few years increasingly that means staying for multiple days to care for my mother in her independent living facility, a hospital or a rehab center. We always stay at the Best Western Plus in Lewisville. We repeatedly enjoy a clean and quiet room and a very good breakfast. Beyond the clean and quiet room the key reason we return to this hotel every year is the staff, they are most helpful and friendly. I had healthcare forms to be copied and rather than sending me to who knows where they made copies for me at the front office. The front office, kitchen and housekeeping staff are very nice. We sincerely thank the entire team! Steve Hinds

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Hello STH4, we are glad to see the positive words regarding your stay. We appreciate you choosing the Best Western every time you visit your mother. Our staff want to make each and every guest feel at home. See you soon.

"Birthday!"

5
15/02/2016

Stayed here the night before we headed over to great wolf and it was awesome, best were comfortable, clean and staff was extremely friendly.. Very quiet even though it's sort of right by the highway.. Great stay. Will be staying there again!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Hello Shelly A, we appreciate you taking the time to write a 5 star review on our hotel. I will share your feedback with our team. Hope to see you again.

"Visit relatives in the Lewisville area"

5
09/02/2016

The staff was very cordial and accommodating. The location to DFW airport was very convenient for us at least since we were visiting relatives in Lewisville. Cookies in the evening was a nice touch. My wife preferred a foam pillow for her neck, which was available. There was a washer and dryer available if needed. There was a business center with a couple of computers and a printer for your use in addition to free Wi-Fi. We've stayed at the hotel on an earlier trip to the Dallas area and will likely stray there again in the future.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking the time to write this great review, we are thrilled that you got to enjoy our amenities. I will pass this on to our staff members. We hope to see you on your next trip to Dallas/Lewisville.

"Overnight stay for business meeting"

4
06/02/2016

Large comfortable rooms and free hot breakfast. Reasonable price. Near to several restaurants (within walking distance) and just off the I35E. Ample parking space. Have not stayed here before but would stay again if in the area.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the review. We are glad that you enjoyed your stay with us. We hope to see you again soon.

"So glad that we checked Trip Advisor!"

5
27/01/2016

We tend to avoid Best Western Hotels, but we decided to take a chance due to the wonderful reviews on Trip Advisor. We were able to park a large moving truck which towed our vehicle with ease! A gas station was right next door! So convenient! The hotel is beautiful, despite the fact that it is a bit older. The staff was very helpful. Our room was very comfortable with a huge bathroom and comfy beds. I had wished for a bit more selections for fruit and yogurt. Another suggestion is that they should include salsa for the eggs! The woman in charge of breakfast was so sweet! She even brought my husband a fresh glass of juice. We found it very convenient to our new home here in the Lewisville area! We will definitely have friends and family stay here when they visit us!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking the time to write this wonderful review! We are so thrilled you found this location to be convenient and everything was to your liking. We hope to see you again!

"excellent hotel"

5
25/01/2016

great place to stay with nice clean rooms and friendly and caring staff. only stay here....Only place we stay in Lewisville, TX English speaking as well. Close and convenient location to all shopping centers, malls and restaurants. great location

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great review of our hotel. We will look forward to your return. Safe Travels !

"That's what I call customer service..."

5
20/01/2016

From the moment I checked in to the moment I checked out, I received incredible customer service. First, the manager, Carlos, checked me in and provided me a hand written note with his name and number and told me to call if I needed anything at all. He was as sincere as could be and I could tell that this location took pride in providing top-notch service. Second, when I checked out, Chris took customer service to a whole new level. When I asked him to call a cab, he wanted to know where I was headed. After I explained that my destination was only a few miles away, he offered to take me himself. I took him up on the offer and he was happy to help. Not only did it save me a taxi fare, but it saved me the time it would have taken for a taxi to arrive. I also had a very nice, clean, comfortable room and a great breakfast, but that all took a backseat to some of the best customer service I have encountered. Great job, Best Western Lewisville!!!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
ChiefRedBeard, We are so thankful you enjoyed our staff and accommodations. Your ravening review is very much appreciative and celebrated by our staff. So glad you chose to stay at our award winning Best Western Lewisville. We hope that we get to see you upon your next visit to Dallas.

"Very Satisfied"

5
19/01/2016

We had stayed at this hotel last year for several nights. We were very satisfied with the service and amenities at that time, so returned again this time for another two night stay. Same quality of service and all the staff was very helpful and courteous. I will stay again when I come back to Lewisville.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Robert M, Thank you so much for this 5 star review. We are thrilled you came back and stayed with us. We shall see you next time ! Safe travels !

"Great Hotel"

5
15/01/2016

It's by far the best hotel I've been to. I needed a place to stay so I gave them a call and tried out the room with a jacuzzi; it was great, my girl loved it. They have excellent customer service and the rooms are clean, comfortable, and look great. I definitely recommend this place. Two thumbs up!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Erick for the Two thumbs up review! We are so glad you enjoyed your stay and the cleanliness of our rooms and the service you received, I will pass this along to the staff members. We hope to see you again.

"Visiting family in Lewisville, Texas."

5
14/01/2016

We stayed at location for convenience was pleased with excellent service. Entire staff was pleasant, kind. Thanks to Carlos Perez, Front Desk Manager and Front Desk Representatives Jessica and Rebecca.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Rae B. for this great review! We are so glad you enjoyed your stay here with us and received excellent service from our staff. We hope to see you the next time that you are in this area.

"OUTSTANDING CUSTOMER SERVICE HIGHLY RECOMMENDED"

5
12/01/2016

I wanted to express my gratitude towards the service I receive from Mayra and the rest of the staff there at Best Western. Needless to say the night I dropped in was already a tough night for me from the beginning and to make things worse I had to quickly find a place for mother to comfortably stay. We were visiting from California and the decision to get a hotel was made rather than to stay with family. I was new to the area and looked up your establishment as being the closest hotel on the GPS. It was a late and I went into the facility to inquire about the rates. I met Mayra who was at the front desk. She greeted me with a big smile and welcome. I quickly explained to her that I would need a room for about a week and although I would be paying for it my mom would be the one to reside there for the allotted time. Mayra didn't hesitate to explain the amenities that they offered and the rate that she could provide. Leaving myself open for options I honestly asked about a nearby hotel and she kindly responded that I could not have my mom stay there. I was very thankful for the whole hearted honestly as I could not mess up with the room I got my mother. I ended up checking out the reviews of the other hotel and saw that she saved me dramatically. I went ahead with the booking of the room and asked if they had Queens Size beds, she provided me a room with a King size. After Mayra explained that they offered 24hr Starbucks coffee and complimentary breakfast I knew this was a great place to keep my mom. The atmosphere that Mayra created gave me great comfort that I could leave my mom here and not be worried. Mayra assured me that she was in good hands and took the initiative to also offer checking in with my mom to make sure all her needs were met. I was filled with relief. This night just turned around. My mother also confirmed that she followed through as she mentioned how polite and courteous Mayra was during her stay and upon each interaction she made sure that my mom was taken care of. I can't explain how grateful I am for the service that was given during a time of vulnerability. Mayra made a bad night turn into a blessed one which left my mother and I completed satisfied! each time I came in to visit or pick up my mom I was greeted by friendly staff. I highly recommend this location. They take pride in making sure their visitors are well taken care off. Even the cleaning staff we very kind. Thank you very much for the service you and your team provide!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking the time out to write this great review on our service. We take pride in our friendly service, clean rooms, and free amenities. Thank you again for staying with us and we hope to see you again.

"Recommended"

5
07/01/2016

The room was nice and clean, and spacious as well. The hotel staff was friendly and professional. I only stayed for one night and I enjoyed my stay. The breakfast was very good. I will definitely recommend this hotel to family and friends and will stay there again.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the 5 star review. We are thrilled that you enjoyed your stay. We hope that you visit us the next time that you are in Lewisville.

"Outstanding Hotel"

5
05/01/2016

My family stayed here for 7 nights. It was the cleanest hotel I've ever stayed in, and I tend to be picky. The staff were all very helpful and the people in general in the Dallas area are very friendly and pleasant. The breakfast was very good and fresh with an attendant available at all times. The Starbucks Coffee and afternoon cookies were a nice added bonus to the stay. The business area was nice as well, and when the printer wasn't working, the staff immediately helped solve the problem. Another thing I noticed here that I have not seen at other places....they keep an eye on everyone coming in and out of the hotel, and this increases safety all around. The location was great for us with easy access to the airport, malls, AT&T Stadium, and downtown Dallas. There was plenty of parking available at the hotel with easy access to the major highways. If you're going to Dallas area...this is the place to stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you so very much for this awesome review! We are thrilled that your stay went so well. That you got to see our beautiful town, and even got to see a Cowboys game while you were here. I will make sure that my entire staff reads this and sees that their hard work does not go unnoticed. We will keep an eye for you on your next trip to Dallas. Maybe when we play the Bengals.

"always a good stay"

5
26/12/2015

I have always stayed here when visiting and have been treated well and the property is in top shape! breakfast is great, all around best stay! I recommend this who is traveling for leisure or business.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Johnny , for this great review. We are glad that this is the place you like to call home when you are in Lewisville. We hope to see you soon !

"Our Visit to see friends"

5
26/12/2015

We REALLY enjoyed our stay at this Best Western Plus in Lewisville,Tx. -- The room was clean and roomy and very quiet when we were ready to go to bed. No hallway noise or outside noises from vehicles! A BIG plus for light sleepers like myself. -- The staff were all very polite and helpful and always had smiles on their faces. -- Thank You for being so kind.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for taking time out to write this review. We are glad you enjoyed your stay with us. We hope to see you again on your next travels.

"Hotel in Lewisville TX"

4
21/12/2015

Good Hotel with a great staff. Its clean and a great deal for the price. Mayra, Jessica, Patricia and Carlos all do a great job! I have stayed in several Hotels in Lewisville and this one easily compares to other chains and normally much less expensive.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Mike H. for this nice review of our staff members. We hope to see you on your next visit to Dallas.

"Excelente Service"

5
19/12/2015

Great hotel, great service, but specially great attention from all the staff. Especially the breakfast it is hot and fresh, Ms. Martha Duarte excellent hosts and makes you feel really at home. The price is fair for everything we got. Real free WIFI Spacious parking space and everyone is bilingual

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Ana G. for the great 5 star review. We love giving making our guests feel at home, so we are glad that you did. We take pride in our delicious homemade breakfast buffet. Gracias !

"Best service, best breakfast, Best Western!"

5
18/12/2015

We arrived really early with no expectation of getting a room. But sales manager Keith and office manager Carlos made us feel at home and welcome from the get go. Gluten free possibilities for breakfast make us really happy and nothing better than all day Starbucks! Oh... And the rooms are remodeled and comfy! We'll be back next year for this swim meet and BW will be an easy decision.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Lyne, Thank you so very much for the amazing 5 star review. We are glad your stay with us was very nice and our staff made you feel at home. I will pass this great review with our staff including Keith and Carlos. We will look for you on your next trip to Lewisville. Happy Holidays.

"Nice hotel"

4
15/12/2015

This hotel was nice and quiet. Beds are comfortable. Lighting is a bit dim, television was a good size... Convienent to the highway and local shopping... Price was good, and continental breakfast was nice.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the TripAdvisor review. We are glad that you found the beds comfortable, breakfast, and location. We hope to see you on your next travels to Dallas/Lewisville.

"Great People"

4
08/12/2015

The breakfast hostess was awesome, she would help you and the food was good. The breakfast area was clean. The check-in and check-out process was easy and the desk clerk was very nice and helpful. My stay was extremely pleasant.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for your review. We are glad you loved the service we provided, we hope to see you again.

"12/5/15"

4
07/12/2015

great hotel. Very friendly staff. The hot starbucks coffee and freshly baked cookies were a special treat to us as we were freezing cold.Breakfast buffet is always good and lots of choices! Having all the amenities necessary was great!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Hello Karla, Thank you for staying with us and placing a review on Trip Advisor. We are glad you enjoyed your stay, cookies and Starbucks Coffee. We hope to see you again.

"Fantastic"

5
06/12/2015

My fiance and my 3 children and his son stayed here for 3 nights. I had called and made arrangements for a late arrival while on the road. The front desk clerk was so very nice. When we arrived our room was very nice and orderly. Considering we had 4 tired children our room was perfect! The morning staff was so nice and the breakfast attendant was the sweetest lady I have met in ages. The younger kids were enamored by the beautiful fish tank in the lobby. I plan on making several more trips to the area this next year and this will be my go to spot. Keep up the wonderful work!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Hello Michelle, Thank you for taking the time to write this amazing 5 star review. It was nice having your family with us. We are thrilled your kids loved our fish tank. I will pass this on to our staff. We will see you on your next visit.

"Thanksgiving Vacay"

5
03/12/2015

Wonderful staff, clean hotel, great breakfast, great value. I would definitely recommend. I will return when I visit family members again. The breakfast was fresh, lobby clean and staff was very attentive.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for staying with us and also for the great feedback and 5 star rating. I will pass this on to our breakfast attendant and staff. Safe travels.

"Why aren't they all like this?"

5
01/12/2015

This was our last stop on the way home from a long Thanksgiving road trip. Great way to finish. Receptionist was professional and friendly...actually think she likes her job! Building and room were clean and well maintained. Had some good and not so good stops on our trip. I can only think of one other as nice as this.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking time to write this great review. I believe that our staff loves their job because of great guests such as yourself that stay here with us. I hope you find other hotels that are just as nice. We hope to see you on your next visit through Dallas.

"Comfortable and convenient"

4
30/11/2015

Hotel was convenient and comfortable for a one night stay on our Thanksgiving trip. We arrived later in the night and the staff was very friendly and helpful. It was easy access to the Interstate. The room was very big and comfortable. One of the things I like the best about Best Western is the large bedrooms.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the TripAdvisor review. We are glad you enjoyed your stay here with us during Thanksgiving. We hope to see you again.

"Pre Air race stop over"

5
28/11/2015

Fairly easy to find despite the road works on the main freeway. Nice easy check in with friendly staff. (Carlos and his colleague) Not too much traffic noise considering the proximity to main road (We did have a helo medevac one night on the highway!). the room is great with all the facilities you could wish for, including bottled water, fridge, tea and coffee making and microwave. No less than 10 power points throughout the room and free wifi.. Would recommend staying here and not too far from the Texas Speedway track. has a nice little outdoor pool with key card entry for security. Ice making facilities on each floor. Breakfast was good in the reception area with ipads. 24 hour coffee was a great thing to have in the reception area. Stayed here for 3 nights, could quite easily stay longer if necessary

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the fantastic feedback. We are pleased that we met all of your expectations. We will be happy to accommodate you for your next stay here in Dallas. Hope to see you in April for the next NASCAR race.

"Great Travel Experience"

5
25/11/2015

I arrived a bit late, but the room was waiting, and the receptionist wasted no time getting me checked in. The room was clean and welcoming, a great place to decompress after a 9 hour shift before my 7 hour drive!!!! Plenty of towels, and complimentary items in the form of shampoo, and bathing products. The bottled water was a nice touch, and everything was so nice...really nice. Exercise equipment seemed either new, or very well maintained. Most of all, breakfast was awesome! YEP, I REALLY LIKE THIS PLACE...and, I'LL BE BACK! EASY to find, by the way... that's important on the end of a long trip. No one wants to struggle with complicated directions!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking the time to write this amazing review. We are so glad you loved this place and enjoyed the breakfast, gym, and amenities in your room. We will look for you on your next return trip to Lewisville.

"Good experience. "

5
25/11/2015

Exactly what we needed. Friendly, helpful staff and a comfortable night's sleep. Traveling and stayed for the night. Greeted promptly and courteously. Room was clean and spacious. Good choice for the breakfast. Served Starbucks coffee.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for choosing us and writing this great review. We hope to see you again on your next visit to the Dallas area.

"Awesome experience "

5
23/11/2015

I would definitely be staying here again if I ever have to go. I would recommend it to friends and family for sure. It's in a great location not far from many attractions plus it's near DFW if you're traveling or picking up someone. The staff was very friendly and helpful.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this great review. We are glad you have made us your Lewisville destination. We look forward to seeing you again.

"Excellent hotel for business traveler"

5
19/11/2015

The staff are all EXCELLENT! They are super attentive and friendly. The full breakfast is really great...thank you, Martha Duarte, Breakfast Hostess, for making the start of the day great! The hotel is really clean and updated.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for staying with us and for writing this 5 star review. I will let Martha know on her great service. We look forward to your next visit.

"Home away from home."

5
17/11/2015

Great hotel with curtious and helpful employees. The room was clean and comfortable. The free breakfast with a wide selection of items was bonus. I felt welcome and appreciated. This hotel is at the top of my list.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for this fantastic TA review. We are glad we are on top of your list. We will look for you on your next visit to Dallas/Lewisville.

"Best Western"

5
16/11/2015

This was my first stay at a Best Western Plus and I will stay again in the future. The rooms were very nice and updated. The beds were wonderful. The breakfast was great! We had a suite and everything was clean and comfortable.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great TripAdvisor review. We are happy that your stay was great. We will see you the next time you are in Lewisville.

"Great place to stay"

5
16/11/2015

Stayed here for 3 nights, great service and hospitality. Rooms are clean and big, fold out bed couch is also included in some rooms. The management and staff were extremely helpful and nice. Definitely a great place stay !

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great feedback. I will pass this on to our great staff members. We will see you next time.

"A rave review"

5
15/11/2015

After seeing the motel we booked on line we decided to check out other hotels. Saw the sign and stopped in and immediately knew this one would make our vacation special. The most comfortable bed, a table for two computers with hookups and two chairs (as opposed to one place to sit and unplugging a lamp for access). The decor was nice, including the large fish tank in lobby area. Home made cookies or granola bars in the afternoon and Starbucks coffee available all day. This is the place to stay in Dallas/Ft. Worth.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the 5 star review. Thank you for coming inside and staying with us. We are happy that you enjoyed the room décor and all the free eatables in our lobby area. We will look forward to your return.

"The smiles from the staff expressed a warm and welcoming feeling."

2
13/11/2015

My overall experience is was just perfect. The entire hotel is extremely clean, the carpets were fresh and you are left with the feeling that you were in a resort. It's just a really nice hotel. Each employee that I encountered has been warm and appreciative of my business. I was so impressed. In closing I'd like to mention personally the following staff that went out of their way to make me feel extremely valued and they are as follows: CARLOS ( This guy adds value to the hotel just by being there. He is just awesome to engage with)...then we have Jessica, she's kind and considerate. Then we have Myra....she seems like a little manager. She knows everything and always has a kind look. Lastly. Then we have Rebecca, she's sweet, informative and just willing to help. Lastly we have Michael. He's just a good person and is willing to engage you in a good conversation. I just appreciate this hotel and it's staff and I highly recommend that anyone consider this place first if you find yourselves in need of a place to stay.

"Guaranteed best stay!!"

5
13/11/2015

I have stayed at many hotels in my life and never had a better experience. The front desk staff was incredible, especially the manager Carlos. They made me feel as if I was a friend, not just a guest. Usually when you stay at a hotel, after you check in that's it, your lucky if you get a hello or goodbye! That was not the case here! Each person knew me by name and each time I went down into the lobby they were so helpful. They serve Starbucks hot coffee all day for free and one day I had told Carlos that I liked iced coffee. He came out from behind the counter, made me a coffee and put it in his personal refrigerator! That has never happened to me in my 29 years of traveling! The room was so clean, cozy and made me feel at home! The hotel is only about 15 minutes from the mall and other shopping centers. If your traveling to Texas, I very highly suggest you stay at The Best Western Plus Lewisville/Coppell. What a wonderful experience I had!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
What an amazing review. Thank you so much for the feedback. We are thrilled your stay exceeded your expectations. It's very nice to hear that you received the service in which you deserve. It was a pleasure taking care of you and we hope that will stay with us again in the future.

"This was our second stay, the first visit was better"

4
13/11/2015

We come here for business trips and this was our second stay. The first time was better, although our reservation was messed up, the manager went above & beyond to help us find another room at another hotel for the first night. They also allowed for a late check out, no charge. This past visit we had a tub that wasn't very clean & the AC never worked properly. We weren't extended the late check out, as we were told they were full for Sunday. Overall it was an okay stay this time, not sure if we'll stay here again for future business trips.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you Mrs. Reed for taking your time to write this review. I am sorry to hear that your stay this time fell short of your expectations. I will speak to our Housekeeping Manager and Maintenance Manager let them know about the issues you encountered. We hope that you come back and give us another opportunity to make things right next time.

""Best place to stay""

5
13/11/2015

My crew and I spent 2 1/2 weeks at this best western and it was one of the best hotels we stayed at in our three month trip in the Dallas/Ft.Worth area. The management and staff were unbelievable and extremely helpful to us. If you stay there just ask for Myra she was the best to deal with!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for your TripAdvisor review. It's a great feeling knowing that our staff is extremely helpful. I will pass this on to Mayra and the rest of our staff members. We look forward to your next trip.

"Great place to stay "

5
11/11/2015

We've chosen to stay at this Best Western whenever we're in the Lewisville area. The staff is very professional and personable. The facility is always kept spotless, the breakfast is plentiful, the rooms are comfortable.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the 5 star feedback. We are glad you stay @ Best Western's when you go on your trips. We hope to see you soon!

"Very good staff"

4
10/11/2015

We stayed here for the nascar race, the staff was extremely professional and helpful in every way, breakfast was "ok", but it was taken care of very professionally, and it was clean. The beds are hard and very uncomfortable, as nice as everything is, this is why I didn't give it a 5 star rating. As nice as this hotel is, you would think that the old spring mattresses would be replaced with at least a pilltop, l woke up both mornings with severe shoulder and neck pain from how hard these mattresses are, but I assume thats a corporate decision, and I cant look down on the hotel itself because it was clean and the staff was amazing.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the TripAdvisor review. We are glad you enjoyed your stay with us. I am sorry that the bed felt short of your expectations. The mattresses are somewhat new and are all “Pillow-Tops” . We are always looking for new ways to improve, so we thank you for the feedback.

"Great Weekend"

5
10/11/2015

The manager and front desk staff always go out of their way to make our stay enjoyable at this hotel. Never had any problems in the 5 years that we have been using this hotel during our visits to the Metroplex.

"Best Western Louisville TX"

5
10/11/2015

The staff here go out of their way to make sure your stay is enjoyable and comfortable. We have used this hotel many times and keep coming back. Carlos and the entire staff goes above and beyond every time! Everyone we meet is very friendly.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great review. We are so glad that you stay with us every time that you are in town. I will tell Carlos and the staff on the good job that they do. We will see you the next time you are in Dallas/Lewisville.

"My stay at Best Western Plus Lewisville"

5
09/11/2015

I am a Gold member at Hilton Hotels. However, after staying at this particular Best Western, I've already stayed at another one. The Best Western Plus Lewisville was positively one of the best hotels I've stayed in, and I stay in numerous hotels across the US. I would highly recommend this hotel to anyone. The management is incredible, and the rooms are exceptional. From a nice variety of pillows to sleep on, to great mattresses, a refrigerator, coffee maker, nice irons & ironing boards, and even an incredible breakfast. Plus, they even give you a complimentary glass water bottle to drink free of charge! I would highly recommend this hotel to any family or business traveler. Lastly, what you get for the rate make this luxury hotel seem like a budget hotel after you see what you get for the money. This is the first review I've ever written, but because this was such a nice stay, I had to make my first ever excellent rating for this hotel. Thank you again for such a great stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking your time to write this amazing review of our hotel. We are thrilled that everything about your stay exceeded your expectations. We hope to see you soon!

"Nicest Best Western"

5
06/11/2015

This Best western is one of the nicest I've stayed at. Very nice rooms. Better breakfasts than most Hamptons. And great customer service. If you are in the area this is a great place to stay with a good rate. I will be staying there again next time I'm in town.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the 5 star TripAdvisor review. It is great to hear that you enjoyed your stay with us and loved our service amd our delicious hot breakfast. We will see you on your next trip. Thanks !

"Great hotel"

5
06/11/2015

The hotel is the nicest Best Western that I have ever stayed at. The breakfast is way better than the normal Best Western hot breakfast. The staff was nice, the rooms were very clean, and the manager was kind as well.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this amazing feedback. We are glad you enjoyed your stay, the staff, and the hot breakfast. We hope to see you on your next visit.

"Great Hotel - Great Customer Service!"

5
06/11/2015

The hotel was great! When they found out about TripAdvisor and Amoma.com refusing to refund my unused room charges when my plans changed and I checked out early, Chris at Best Western tracked me down and offered to refund my unused fees directly to me. The room was very comfortable, the breakfast was tasty but the reason I will come to this Best Western every time I need a hotel in Lewisville is because of the caliber of the people who work there.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you so much for this great review. We understand that things happen and you should not be penalized for “life” happening. That is why we contacted you and tried to help out as much as we could. We are glad you stayed with us and we hope that next time you are in this area that you will look for us.

"Cookies at front desk and very friendly people."

5
01/11/2015

The hotel is easy to find and is accessible from different highways. The desk staff are very friendly and attentive and even have chocolate chip cookies to offer in the evenings. Nice full breakfast is available in the mornings. The room was clean and comfortable.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for taking time to write this review. I am glad you liked the cookies ,attentive service, breakfast and location. We look forward to your next visit.

"Love it!"

5
31/10/2015

Have stayed in many Best Westerns and this has been so far the BEST! Very kid friendly had all accommodations a family could want. (DVD, movies, games, Disney Channel....) Decoration was very nice. Felt welcomed and at home. Will stay here again!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this great review ! We are glad that you enjoyed the games and our kid friendly choices. I will look forward to your return.

"Great service "

5
26/10/2015

After having to leave a very gross hotel room in the area we arrived at this hotel. Jessica the front desk lady assured us a nice stay and helped to comfort us. The hotel is super clean very nice and the extra accommodations are terrific. So beyond happy with the choice to come to this hotel after the HORRIBLE experience at the last. And again, Jessica was extremely kind, helpful, and reassuring.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this amazing review ! We are thrilled you enjoyed your stay and the service you received while here. We are all looking forward to your next vist whilst in Dallas/Lewisville.

"Family Review"

5
26/10/2015

Homey, staff very helpful and accommodating, Excellent breakfast, Rooms are updated, large, clean and comfortable. Beds are above average in comfort. Easy access off I-35. Shopping center and restaurants nearby. Should be at the top of your list for hotel.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Great location always makes a stay more enjoyable A clean room, friendly staff and extensive food offerings makes a stay with us feel like home away from home Hopefully we can welcome you home again soon

"Best stay ever"

5
20/10/2015

I was in town to hear The Johnson County Coroners at Hat Tricks Jessica checked us in and was very professional. The rooms were luxurious and comfortable! I wish I could have stayed longer...I will definitely stay at this location again when in the area! thanks

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the great TripAdvisor feedback. We are pleased that you received professional service during your check in by Jessica. We are also glad you enjoyed your room. We will look for you on your next visit to Lewisville.

"By far the best hotel in the area"

5
20/10/2015

Our experience here could not have been better. Everything was in excellent condition, from the lobby to the room to the fitness facility. The staff was great. We will definitely stay here any time we are in town.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for the great comments, and we appreciate you choosing our hotel. I'm glad to see that overall, you enjoyed a comfortable stay with us, and especially that my team was warm and welcoming. Above all, I'm delighted that you would choose to stay with us again!

"Great Stay!"

5
19/10/2015

We were looking at reviews for Hilton Garden Inn, Dallas when we saw this hotel was rated higher on customer reviews and was half the price and closer to where we wanted to be in Lewisville, TX. So, we gave it a try and boy were we pleased with out choice. From the outside throughout it is clean and well kept, staff was friendly and helpful. Our suite was nice and comfortable and at half the price of the other hotel, well we were more than pleased, it was a great stay!! Highly recommend the hotel to anyone visiting the area. Oh and if you want great BBQ, go to Hard Eight in Coppell, it's just a few minutes away, you will be amazed!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
So glad you enjoyed your stay with us, and many thanks for the fantastic review. Glad to see our accommodations and amenities met your needs, and that even the local BBQ hit the spot! I've forwarded your comments to my team, as everyone will enjoy reading them. Thanks for choosing our hotel, and we hope to welcome you back soon!

"Nice hotel, so-so breakfast"

4
18/10/2015

This hotel is nicely kept up and has a small, homey atmosphere. The staff greets you, and there is a living room-like sitting area in the lobby. The breakfast sits out, however, and is not as good as one you would order in a sit-down restaurant, though still better than other chains that have a lobby breakfast set-up.

"Not worth the money"

3
13/10/2015

For the money, I expected better of this hotel. I stayed at a Best Western Premium, previously, and loved it. This room cost as much, so I expected quality as good as the Premium brand. It was not. The room needs a second TV, and more available channels. The couch was small and our room smelled damp, as if it was near a pool. I won't trust another Plus property.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
We are sorry we were not able to provide you with the quality of service you deserve. This is not typical of our hotel and we are always looking for ways to improve experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay. Thank you again for your feedback!

"Very nice"

5
07/10/2015

I stayed here while attending training room was very clean and comfortable was in a very good location for me being just down the road and kept me from having to get on the interstate. Free hot breakfast which was pretty good different variety every morning. Staff also friendly and helpful

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the very nice TripAdvisor 5 star review. We are glad you stayed with us and look forward to your next vist.

"Great Job Mr. Perez"

5
05/10/2015

At the last minute we decided to stay in Lewisville instead of heaing home after a bike run in McKinney. The staff (Mr. Perez) was wondeful. We took a room with a jacuzzi and enjoyed every minute of it. The breakfast was good for a hotel breakfast; nothing out of the ordinary. We are planning on stay again soon just to get out of the DFW rat race. Thanks to them for a great nights stay.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you very much for the fantastic TripAdvisor review. We are so glad you decided to stay with us after your bike run. You guys were always on the move. It was fun watching you. I will let Carlos know about his great service and how much you enjoyed your stay. We hope to see you on your next bike run.

"Business Meeting Spot"

4
02/10/2015

While planning a tri-state sales meeting we realized that our usual meeting room was double booked so we changed our plans and I contacted the Best Western Plus in Lewisville since our evening group activity was already booked in that general area. They confirmed that they had a meeting room and guest rooms that would accommodate our 18-20 guests. The hotel is very clean and the meeting room accommodated our meeting perfectly and the rooms were nice and clean as well. I had no issues at all and they made my meeting very easy to manage.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for the TripAdvisor review. I also want to thank you for having your company meeting here with us. If you are ever in need of another meeting room, please let us know. We would love to be your usual meeting place hotel.

"Not happy!"

3
01/10/2015

We were here summer 2015 on what was supposed to be a week stay. We live local and were undergoing house reno's. I picked this hotel based on it being number 1 on TA and it was also close to hubby's work. Needless to say we left after the second night! The area around the hotel is not the best. We felt very unsafe after the two mornings we walked out to go to work/school and there were cops arresting people both mornings. The front desk staff is very nice and accomadating. The hotel itself isn't the newest but rooms are clean and kept up. I requested that no maids clean our room since this was our "home" for the week and I didn't want the invasion. The front desk person said, "I understand plus you never know." Of course that stuck in my head after we left to another local hotel and realized I didn't have my jewelry bag. I called and of course they never found it!! Well it was left in the room..... I really wonder about all the overly positive reviews!

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Whenever a guest takes time to give us their opinion of our hotel we take time to read it. Our goal is to provide 100% satisfaction to all of our guests during their entire stay and earn their trust while they are staying with us. It is extremely disappointing to learn that you didnot have the positive experience most of our guest feel and experience with us.

"Great place to stay"

5
26/09/2015

The hotel staff here are warm, friendly, and very helpful. The beds are comfortable, room clean. Breakfast is exceptional. Only problems were that the heater smoked and sparked briefly, setting off an alarm, when we first turned on the furnace, we couldn't figure out how to operate the DVD system, and we did not feel secure using the Internet system because it registers as "not secure" despite using a code to access it. We will stay there again. It makes us feel safe and valued.

Chris P, Manager at BEST WESTERN PLUS Lewisville/Coppell, responded to this review
Thank you for this amazing feedback. I am glad you stayed with us in September and look forward to your return visit. See you soon!