My reservation and my points
Best Western Rewards
A Memorable Hotel Experience
A Memorable Hotel Experience
Your reservation
This BW+ is very clean and well maintained! The staff were tremendous! Breakfast was excellent. Marilyn was very helpful during breakfast and made sure the breakfast area was clean. We used the pool which is situated nicely away from the hotel across the parking lot so that other guests are not disturbed. We would definitely stay here again.
I have stayed at this location twice when visiting family. All staff members are friendly and helpful. The property is well maintained with lovely landscaping, a nice lobby and clean comfortable rooms. I will definitely book again when I'm in Lewisville.
Our room was spacious and clean in every detail including nice sitting area. Bed so comfortable we slept well the first night. Hot breakfast with friendly staff and rotating menu. Older facility but is well maintained. Thank you, Joseph!!
We went to visit our son who lives less than a mile from this hotel. The hotel staff were helpful and attentive, the hotel itself was lovely and our room was clean with a comfy bed. The breakfast included warm scrambled eggs and make your own waffles.
This is a very nice, clean and comfortable place to stay. The staff is very friendly and welcoming. The rooms are very nice and well maintained. Beds are very comfortable. Definitely recommend
Exceptional service by General Manager (Chris). Very comfortable room. Highly recommend if you are ever in the Lewisville vicinity, or if you are stuck overnight at DFW due to a flight cancellation or if you need a hotel nearby DFW the night before a flight. Thank you, Chris!
From the time we walked in, we were made to feel like family coming home for a visit. Cindy, Carlos, Joseph & Chris greeted us with sincerity each time we came and went. They gave us great ideas for things to see and do. Entire staff was friendly. The place was clean & neat. We will be back next time in the area!
I stayed at this hotel for business and was extremely impressed with the attentiveness of the staff and the cleanliness of the property. The breakfast options were wonderful, and everyone was so friendly.
Stayed here in May 2024. It was in convenient location. The staff was very friendly, especially the woman who ran the breakfast area. She greeted everyone as if a family member was walking in to her kitchen. The room was clean and quiet.
This hotel is very nice and affordable especially if you like a good hot and free breakfast. The room exceptionally clean and the staff was very friendly and helpful.
My team really enjoyed staying at this hotel. The staff was welcoming, professional, and very courteous. The rooms were very clean that was very comfortable and All amenities were perfect.
Super clean, cozy, roomy and quiet. Breakfast bar was clean with fresh delicious food. Staff very courteous and friendly. We chose this hotel for the location and pool but the outdoor pool was cold as the high the day before our arrival was 60 degrees.
Very clean & smells good. Staff is super friendly & helpful. They serve Starbucks coffee, which many hotels won't do! The breakfast was great, and it had a “family” feel & atmosphere. There could be some repairs to areas, but that was minor. I'll take clean, friendly & good coffee over cosmetics any day!
The room and bathroom appeared to be freshly cleaned and I was very satisfied that my night there was a quiet, peaceful and comfortable one. The breakfast left much to be desired but, upon learning of this, I was told that they are open to making changes. The breakfast is the only reason I give a rating of four rather than a five. I would recommend this Best Western based on the comfort, peacefulness and cleanliness alone.
The rooms were clean and the breakfast was wonderful. The staff was friendly and helpful. We enjoyed our stay very much. I had no problems connecting to the internet. I would stay there again if I'm ever in that area.
Overall stay was great. Everyone was super friendly, polite, and helpful. Breakfast was hot and fresh with a variety of options. Room was clean and beds were very comfortable. The hotel lobby, hallways, and breakfast area was very well kept and clean. Would definitely recommend and stay at this hotel again.
I was told during check in that water was free. I was asked how many were in my party, I told them one, just me. They still kept saying two and told me it didn't matter when I persisted with one. I drank no water yet, I was charged a mystery $20 for what I was told was for water. The breakfast was not worth having. No bagels, no cream cheese, and no bacon, no toast. The creamer for the coffee was a mystery, they didn't have the usual flavored Coffee Mate. Instead as with the coffee, it was in the portable coffee and cream containers that were refillable. The yogurt was also a mystery. It came in clear plastic containers that had no label and appeared to be filled by hand. There was no toaster or bread for toast and no breakfast meat, just some gross looking miniature weiners.
The room was clean. Our problem was the shuttle to the airport doesn't even start until 7 am, which is ridiculous, and stopped at midnight. Therefore due to delays we had no shuttle service from and to the airport so we had to pay Uber which was almost $100 for both trips. We feel it's false advertising to say they have shuttle service when everyone knows you need 24 hour service for the airport. Very inconvenient for us
Everything was great. Very comfortable room and bed. Breakfast was good and the ladies there working the breakfast area were friendly and helpful. The hotel is very close to lots of restaurants and retail stores. Hotel is well lit and safe.
I definitely enjoyed my time here at the Best Western. The place was clean, my room was clean, and all the staff were nice and accommodating. I would definitely stay here again. The breakfast was okay, could be better but the location and everything was perfect.
Be prepared to be welcomed and enjoy what hospitality really is. Enjoy your breakfast with a main entree that changes daily, juice that isn't watery and a helpful staff that will help you and not disappear you.
When I first walked through the door I loved the decor/color of the lobby. The desk attendant was pleasant. The breakfast choices were good and food. The attendants were kind and helpful. Clean hitel.
Best Western plus was a friendly place to stay. good breakfast bar and excellent cleanliness. I will definitely stay here again. It was a beautiful hotel and I loved the colors and the setup. I will stay there again.
My family really enjoyed our stay on this quick last minute staycation. The staff was friendly and accommodating. The facility was very clean. Great price for the quality. I'd recommend and go there again!
After a flight delay, and missed connection Best Western Plus Lewisville was a relief. I commend them on Cleanliness. Miss Karyn in food services was spectacular (she makes a great omelet). All personnel encountered were friendly, and professional.
My overall experience is a 3. The lady at the front desk when I checked in was nice and the man who was there in the morning who checked me out was nice. The room was spacious but had an ordor to it. The shower didn't work properly the bed was sunk in and it made me itch. I couldn't sleep for itching. More than likely my first and last time staying
Check in was smooth and professional. Location of hotel was convenient for our trip Room was as reserved: comfortable and quiet. Breakfast was very goodi Cindy at checking and Karyn in the breakfast area were both friendly and professional . I would definitely stay here again and recommend to friends
The pillows were fluffy! The bed was comfy and clean! I resided at the hotel for business with my young daughter and was fully accommodated. We reserved the meeting room for a few days and left our HDMI cord. This property had 1 to spare. They were able to meet every need we'd presented and topped it off with a hot breakfast daily! Karyn, Chris, Carlos and Cindy were awesome! The staff was so attentive and concerned about our well being! I'm grateful we chose BW Plus Lewisville Flower Mound!
I arrived here, exhausted and unhappy, close to midnight via a voucher after a botched American Airlines flight. Lee at the desk was one of the friendliest and most helpful hotel employees ever, and I have encountered quite a few. The impeccably clean room was astounding—-huge, with a sofa, easy chair, coffee table, comfortable bed, good a/c, strong wifi, desk, fridge, microwave, coffeemaker with good coffee, and wonderfully outfitted bathroom. And I was thrilled that there were nightlights to guide me in a strange room in the middle of the night, a seemingly small but crucial amenity. Dummy me forgot to unplug the alarm clock, so when the obviously preset alarm went off at 6 a.m., I decided to get the free (delicious) breakfast available after 6:30 and brought it to my room for later. There I met the delightful Karyn, who greeted me so kindly after having set up the delicious and ample breakfast. As a bonus, Lee was still on duty, so I got to thank both of them before returning for more sleep. Then, as I was leaving, the manager nicely ordered a taxi to take me back to the airport. My travel was hellish, until I encountered the staff and facilities at this Best Western Plus. In short, I want to live in that room, with those wonderful people to make things even more enjoyable. THANK YOU ALL!!
Every thing about our stay was amazing. From check in to checkout the customer service was great. This a very well maintained hotel and the breakfast was good and a great size pool. Staff we're very courteous and kind and made sure all of our needs or any questions we had were answered. To say AMAZING! I mean every staff meme we we came in contact with was great. No issues even when we thought the elevator was broken but it was just our luggage cart holding up the door sensors lol Definitely recommend
Very clean and well kept we will definitely stay here again!! The staff was very attentive and helpful the beds were comfy with plenty of pillows!! It's also in a great location easy access to the highway
We loved our stay at the Best Western Plus. The very friendly, courteous staff goes out of the way to make you feel welcomed and appreciated. The hotel was extremely clean, which is very important to me. The manicured grounds are beautifully maintained and the relaxing pool area was very clean also. The complimentary breakfasts were good. Especially the Texas shaped waffles. SO cute! Just an example of the extra touches here that do not go unnoticed. We highly recommend this hotel and would not hesitate to stay there again! Thank you Management and Staff!! Well done!
Great hotel in every way! I highly recommend Best Western Plus Lewisville Flower Mound. GM Chris, Carlos, Karyn, Yesenia, Anna, Alfredo and all the staff are exceptional and made our stay very comfortable and enjoyable. The breakfast is delicious. Karyn and Yesenia greet you with a kind word and a smile. Housekeeping staff does an excellent job. Our room was spotless. Carlos, Lee, and the very kind, helpful evening clerk (sorry can't remember her name) at the front desk are super efficient, helpful, and friendly. Chris keeps everything up-to-date and comfortable. And the landscaping around the hotel is beautiful!
One of the best experiences I have ever had at a hotel, and I have stayed at MANY HOTELS! The rooms were very nice and the water pressure in the shower was PHENOMENAL. The breakfast was delicious, but the best treat of all is the customer service. I don't know if all their staff treats you like Cindy treated me, but she brought my travel day from hell into the promised land that was this wonderful hotel. If you need a place to stay in the Dallas/Fort Worth area -- no questions, this is it!
Rooms are as you find in all Best Western Hotels - large, with a very comfortable bed. The breakfast was great! (I particularly recommend the Texas-shaped waffles, which are made fresh to order.) The manager was extremely helpful, and even arranged a free ride for us to the airport. Even though the hotel is some way from the airport, I highly recommend it as an airport hotel.
Customer service was top notch! Cindy checked us in and was so pleasant and attentive. Room was clean and very nice. Very reasonable priced. Location is convenient and easy to get in and out. Great breakfast options and the kitchen staff was very friendly!
The Lewisville location of this Best Western Plus was a great stop over for me. I was accommodated with a nice clean and comfy room during the winter storm that hit Dallas. Very hospitable staff, the managers at the front desk and the evening shift people on both nights. Great service at the drop of a hat and a reasonable rate. They didn't price gouge like the hotels immediately next to DFW. I won't hesitate to come back to stay at this hotel.
The staff at this hotel were exceptional. Everyone we encountered were very friendly and made us feel welcome. The room was great for a multiple night stay. Hotel room itself and common areas were all very clean and comfortable. Would definitely come back if I'm in the area.
I love this hotel, is great, we actually live in the area but every time we have to do a big maintenance in our house, we love to select this hotel because all the crew has excellent customer service. The Front Desk: Lee, Nathan, Cindy, Carlos, and Jessica gave us a warm welcome. Karen and Marilyn were always asking if we needed anything else at the breakfast time. The housekeeping team: Yesenia and the girls also were great and asked us if we need anything in our room. Thank you for every thing.
we never expected that staff from frondesk would treat customers with proper courtesy and warmth (especially you came from a 6 hour drive). this is our first time to try at best western we always go to wyndham since im a loyal member. but now my preference have changed because of their exceptional customer service. im hoping that would apply to all best western hotels.
I stay at multiple hotels around Lewisville for work, and the staff at the Best Western Plus have been by far the nicest and most helpful that I have encountered! I would recommend this hotel to any friends and family!
This location was conveniently located to all of our needs and provided suitable amenities. Also, the staff was very helpful especially with the breakfast area. The room had two double beds and one pullout sofa.
Appreciated friendly check in. Safe, Clean room, comfy bed, fresh and delicious breakfast, friendly staff. Great night stay especially for the price. Need I say more? Also lots of restaurants nearby (recommend Saltgrass).
Extended business trip through August, September and part of October. My company has guidelines on using 'preferred' hotel chains, and Best Western was recently added to the list. In all honesty, I had never stayed in a Best Western and was a little reluctant. Although a slightly older property, it is well maintained (in the latter stages of my trip, the carpet was being replaced in all rooms and hallways). During the course of my extended stay, there were a few small issues, which were resolved quickly. Overall, a great hotel, conveniently located, close to restaurants and shopping. The strength of this hotel is really the exceptional staff! I got to know most of them and was treated like part of the family. Maria, Lee and Johnnie consistently exceeded expectations. Highly recommend!
This hotel is very beautiful and clean! The rooms are very nice and spacious. We had a king size bed and a small living room area with a couch and chair. The desk attendants were very helpful and friendly. This hotel is within. minutes from restaurants, fast food, and Walmart without getting back on the interstate. They also serve a hot/free breakfast ! I would highly recommend!
This was probably one of the best hotel experiences we have had in a long time. The accommodations were very clean and comfortable and the staff went above and beyond to make sure our stay was the best experience. The breakfast was hot and fresh. Room was quiet and comfortable and everyrhing worked. Front desk staff was great, especially Carlos. All the staff we had contact with made us feel welcome and appreciated.
My recent stay in best Western, Dallas, near Copell was excellent. I stayed there almost for a month, thanks to Messrs Nagesh and Kiran who owned the JPC thunders cricket team. The Dallas premier League tournament sponsored by Filed manager was a great success. I was honored to give commentary during the tournament. On my request they put me in Best Western owned by Mr and Mrs Chris Patel. I really enjoyed every bit of my stay. It's a lovely hotel and the people who work there are very kind hearted. At the front desk, Messrs Lee, Carlos, Nathan and mesdames Johnnie, Maria and Jessica are very hard working and make sure the guests stay is smooth and safe. They waste no time in attending to any problem guests face and solve in a jiffy. Generally guests hardly come across any issue. The owners Mr and Mrs Chris are very amiable and amicable. The breakfast is pretty good. Kiran handles it nicely. The rooms are maintained cleanly. The staff are industrious. If I were to suggest anyone who visits Dallas without any hesitation they should choose this hotel for smooth and safe stay. I wish the organization all good luck further. Sudheer Mahavadi Sports journalist and commentator India.
I stayed here for 2 days for our school reunion. The place is clean, well maintained and the hotel staff is very friendly and accommodated our requests. The lobby area has great space for work and relax. Rooms are larger than expected. I would definitely stay here with family when I come back to Dallas.
EXCELLENT all the way around! outstanding service, well maintained and the coffee was exceptional! Everyone was friendly from front desk to housekeeping to the breakfast staff. Breakfast was well maintained and I can't say enough about the quality of the coffee! We will be back :)
This place stay was great. The room was clean and cozy. Customer service was excellent. Amenities such as Gym and Pool were the BEST!Internet access and cable TV was great addition to the package stay. Continental breakfast included also was a plus. Location in the Lewisville area near restaurant and more was a great deal. 5 ⭐️⭐️⭐️⭐️⭐️
The concierge was SO rude. I saw him being absolutely nasty to the woman before me then pleasant to the man checking in after and then nasty again to me. He was condescending and rude. I did not have a debit card physically however I offered to show him a picture of it with my name on it as well as an ID to verify and he still accused me of possibly stealing it and trying to be someone else. I emailed him the card and gave him a copy of my ID and he tried to argue that my name on the card was not actually my name when I had it spelled out correctly and matched my ID exactly. I ended up being checked in after he berated me in front of other guests and ended up crying over his attitude towards me. Later on I saw the other woman in the hallway and spoke with her, she basically went through the same thing and called corporate and urged me to do the same. I called and lodged a complaint and soon after the hotel manager called and said having a physical card is policy and I'm lucky for being checked in.. and that's not the part I was upset about. I understand policy is policy.. it's the behavior. But the manager told me that's not what the complaint was about even though I explained to him everything and told him explicitly that my issue was the way the concierge conducted himself. He said ‘sorry' but I could in the sound of his voice he wasn't concerned about the behavior. Do yourself a favor and go a little north to the lake Dallas location. THAT is high quality service!
Great hotel, everything you need. Staff were very helpful. Shuttle to & from airport was great & driver very friendly. Breakfast was fabulous & Karyn was super friendly & extremely helpful. If we are ever in Texas again we will stay here. Thoroughly recommended.
My husband and I have travelled the last 5 years and this hotel felt like home to us. The employees were phenomenal and accommodated our every need. We would definitely recommend this hotel. We were only there for 2 nites but it was extremely nice.
# 1 Hotel in the area . Chris the manager is the best . Always ready to help out with everything we need . Also a great location and very quiet. Good breakfast every morning and coffee all through the day .Fantastic . Thanks for the great service Champ
Stayed for 5 nights for family business. The hotel was clean and staff friendly. Breakfast buffet was neat and offered variety. Hot foods were hot, and cold foods were cold. Tables cleaned promptly. We did not get a chance to enjoy the pool, however the temperatures in Dallas were over 100 every day. This is a convenient location to jump on I 35 and get around the city. We would stay here again.
The staff was very supportive throughout our visit and made sure any issues were resolved quickly. I would visit this property again in the future when my travel plans take me to this part of Texas. The location was close to food and shopping and is central to most of northern Dallas/Ft Worth area.
The owner does not speaking very good English at all weird Carlos the manager is horrible at his job Maria should work in a factory putting shoes in a box once they get your credit card and your number and they can steal your money they will I guess in Texas they do not use a gun to steal your money they just use your credit card sad
I always stay here for business when I travel to Lewisville. Absolutely love this hotel! Friendly staff and clean environment. Front desk staff are always helpful. Price is affordable. Breakfast staff enjoy their work and want to be there.
When I travel to Dallas, I prefer to not stay in the city or near the airports. I have never stayed in this location and I really liked how it's outside the city but right off a freeway and tucked away for privacy. The staff was friendly and the hotel was clean and the room was very nice
Enjoyed the quietness of the area, cleanliness of the rooms, suite rooms pretty spacious, and the overall staff were very professional, extremely kind, and knowledgeable around the area. Great location where a bit to eat is close by!
I had a layover and logded in this hotel for one night and the experience was simply amazing! The staff was so helpful, the rooms were really clean, and even the landscaping blew my mind. As a sweetpoto breeder, it was so good to see ornamental sweetpotatoes at this location. Great job!
This is a really nice hotel to stay at when traveling. The bathroom was very clean as well as the sheets on the beds. The pillows were fluffy and really comfy. The breakfast in the morning was great. There were waffles shaped like the state of Texas and different hot food selections every morning. I liked the oatmeal machine with the assorted toppings! There was a juice machine, too! We enjoyed our Starbucks coffee they served in the cafe by the pool in the morning. Thank you for your hospitality and excellent customer service. We will always stay with you when visiting in Texas.
We truly enjoyed the week we spent at this hotel. Every one is very friendly and incredibly helpful; from check-in, to check-out. The hotel is clean, well kept, and very-well lit, inside and out. Breakfast is delicious and Karen, (breakfast attendant) is very friendly and accommodating. Maria, at the front desk, and Chris (Manager) are very pleasant and very professional in appearance and conduct. Carolina kept our rooms tidy, and always had kind words to share. The pool was very clean and the water felt great! I highly recommend this location to anyone seeking a nice, clean, safe, and comfortable place to stay while in the area. Remember! Not all Best Westerns are created equal…
We came out for a baseball tournament and this hotel saved us from the heat. It was clean, comfy and has great amenities. The staff was a delight and it was centrally located and close to fields, highways, restaurants and shopping. I was pleasantly surprised and impressed by how well kept the hotel was and felt safe.
I took my daughter and grand kids here for a 2 night stay as a quick summer get away to go thrifting and swimming. There is a Giant Thrift Store 1.1 miles from the hotel. WE found many great deals. I am big on recycling. We had a blast at the pool. Max depth 5'. I asked the manager Chris could he keep it open until 11:00 PM cause time to shop, go eat and dress to swim 9:00 pm close was too early. He accomodated my request and many families had late night good memories and fun! Thanks again Chris for the gorgeous landscaping and the privacy the bushes make the pool. Outstanding curb appeal. LIttle outside benches to sit at if you smoke. I give it 5 stars for service! Bed and room were comfy and cool and outstanding clean. All corridors as well as the carpet looked and smelled clean!!
Best Hotel we have ever stayed at and we travel often. Highly recommend The Best Western Hotel in Lewisville for any one looking for a good price ,professional and clean atmosphere. love the breakfast and all the staff was great. Carlos is the best front office manager ever.
they will go out of there way for you, don't take my word for it try it for yourself .out of 20 places we stayed at when we come to town to see the kids this place has been the best, just check it out.
I would definitely stay here again in the future! All amenities were to our satisfaction. The front desk clerks were very welcoming. The breakfast bar was always full and the ladies were super friendly!!
My flights got cancelled and all messed up. I saw the rating. I got there around 1:30AM. They gave me a huge room, very clean. Breakfast was included. $107!!!!!! And soooooo friendly and helpful. They deserve the five stars just for the value, but they truly care, giving water bottles to people, helping them with their Uber, etc.
We had the best experience here. Not only was the hotel nice, the staff was exceptional and so were the guests. You really do attract what you put out and this hotel attracts beautiful people. Definitely book, book over fancier places. Sometimes the best experiences are the simple ones surrounded by exceptional people.
Great overall experience. Good service, great beds, and tasty full breakfast. The bathtub in our room was unusual. The sides sloped in leaving only about a foot of flat bottom to stand on down the center of the tub. tricky to turn around in it during a shower. Never encountered a tub like that in previous stays.
We had the best service ever! All the staff were extremely polite in the accommodating. Our every need was immediately answered. Anna and her staff were fabulous serving us delicious breakfast. Lee and the rest of the front desk staff went above and beyond for their service. We felt well taken care of and protected.
Owner/Manager clearly trying very hard to please and run a 1st rate hotel. Staff if well trained, friendly and helpful. Breakfast was varied and good. Room was clean and spacious. A little worn but comfortable beds.
have plenty of points - tried to make reservation with PwithPoints and when I couldn't online, tried with the local hotel to NO AVAIL.....I was tired and so I just paid, I plan to use up my BWP points and ditch their promotional programs
I was visiting our child at UNT and had trouble getting a room at the last minute in Denton. Being that Lewisville was only 15 minutes away, and given the room availability and ratings, I gave it a shot. The gentleman at the front desk was very friendly and helpful in telling us where we could find some food at a late hour. Once we finally made it to the room, what a pleasant surprise. The room was 71 degrees, perfectly clean and had a wonderful fresh smell. The beds were very comfortable and had lots of pillow firmness to choose from. There were even spare pillows and blankets available. It was a fantastic night's sleep. The next morning I managed to make it to the breakfast before it shut down. The usual stuff but fresh cereal, fresh bread, Texas shaped waffles and excellent eggs...AND Starbucks coffee!! I can't stress enough how friendly the staff was and how clean everything was. Stayed 2 additional nights and the experience was the same all three nights. This will be our place to stay from here on when visiting UNT. Its a few miles away but the comfort and cleanliness (not to mention the value) is worth it.
When our return flight got canceled and we became stranded in Dallas the airline offered this hotel as an option while we wait for our next flight. Thank goodness we picked the one! The front desk and breakfast/hospitality staff are outstanding! It's the best service I've ever received at a hotel (including 5 star hotels and resorts that I've stayed in). They go above and beyond, are friendly and have been a bright spot in an otherwise very unfortunate and stressful siuation with our family being unexpectedly stranded with our 7 month old baby. Thank you Best Western team!
I was traveling to attend a funeral for a friend and mostly wanted something nearby, so I really didn't want to overthink the hotel search. This was going to be a place to crash for the night before leaving town. I might have saved a few dollars elsewhere, but I do love having a room with a little extra space and a couch for spreading out. That's what this suite offered. Although the room decor was a bit bland and dated, -- you know, the old muted gold tones everything was immaculate. Staff members I encountered, from the front desk managers to the housekeeper to the breakfast line attendant were all professional, welcoming, and appropriately friendly. Kudos to the management for running such a good team.
I almost never leave reviews, but, Carlos and his team at this hotel are so noteworthy, they deserve praise. My 2 boys and I stayed for 3 nights. By the time we left, we felt like we left friends. When you come and go, they call you BY NAME - every time! That's the kind of friendliness they show. The hotel was spotless too! If I'm in the area again, I will go out of my way to stay here, and I recommend you do too!
4 nights; family visit; friendly staff; clean facilities/room didn't use amenities so no comment on them free.coffee in lobby; breakfast was fresh; staff was on point with clean up and ensuring stations were filled
My family stayed here 4 nights for a tournament and the staff, breakfast and rooms exceeded my expectations. Maria at the checkin was polite and provided me with a quiet room for our stay. The breakfast experience was exceptional as well. The staff kept the area clean, provided us assistance in making waffles, promptly replaced empty items, and gave us details of what options were available. We had only one issue of the 4 night stay. It was the crazy family who was staying next to us. Normally in a hotel, you always get that one inconsiderate family. That family was next to us. They were non-stop screaming at each other and their child was jumping on the bed and running from one side of the room to the other. (I know this from putting my ear to the wall) Lee at the front desk handled the situation very professionally and by the second time asking, they finally were quiet. We would definitely stay here again. It was close to restaurants and family activities. Easy enough to get to from the major highway.
My husband and I traveled to TX to help take care of a family members affairs. With all the crazy driving and mutlipe appointments we had to, attend to walking into the lobby of this BW was a huge relief. Lee, who was at the front desk to check us in,, was such a super nice man. We chatted for a while and we felt right at home. The decor was lovely, everything was clean, the amenities were so nice, and our room was comfortable. The complementary breakfast was good both mornings. We have to travel back shortly and will stay there again.
Angela gave me a warm welcome and offered to make me a breakfast plate and even a fresh chelate chip waffle! This hotels entire staff is very hospitable, highly recommend staying here as solo or even with family! The suites are quite large and easily accommodate 4 people.
Angela was incredibly helpful and kind to our family of 4 while helping all of us get breakfast simultaneously. She was polite, knowledgeable and all around just made this the best hotel breakfast we've ever experienced and we travel often! She was the best!
Angela was very welcoming and eager to help! When it came to breakfast, she wanted to make the waffles and even offered to bring it to your table. When done, she took our plate and never once let her smile leave her face!
Angela was amazing! She welcomed us to breakfast with a big smile. Breakfast was great. Area was very clean. She made sure we had everything we needed and after some traveling hiccups, we were grateful.
Breakfast attendants Angela and Yesenia were very helpful and kind! Room was clean and had complimentary water. The breakfast was very impressive and nice. Shuttle to airport was very nice too and much appreciated
Angela the breakfast attendant was very, very clean and have a beautiful personality. She is amazing. The waffles she make is very good. Everyone was so friendly. Thank again for amazing service. Will cone back to stay.
My stay was great, there is nothing to complain about. Breakfast attendants Angela and Yesenia are awesome!!! I love Angela's spirit!!! Waffle was really good, there was a bunch of food options on their breakfast, and the rest of the staff was really friendly and helpful!! Great experience!!
We had our flight get canceled and had to stay the night in Dallas. The entire hotel staff was very friendly and helpful. Especially Angela, Yesenia, Lee, and Chris were just awesome. I don't normally leave reviews but this team was just awesome.
We stayed 1 night. The gentleman at check-in was very nice and even upgraded our room. The rooms were very clean and spacious. We ate breakfast the next morning, and there were plenty of options...waffles, eggs, sausage, cereal, etc. Angela worked for the hotel and made us chocolate chip waffles. She was so nice and helpful. They gave us a late checkout when we asked. I have nothing negative at all to say. We stay in a lot of hotels, and this was a great stay.
Good location right off 35E, very friendly staff, rooms are nice and big, good breakfast, comfy beds. Bathroom spacious with plenty of vanity space, we spent 3 nights here and couldn't ask for a better place to stay, felt safe which is a huge relief, plenty of parking, Would definitely stay here again
Our stay was great! The hotel was very clean, staff were friendly and helpful. We were towing a small work trailer and the concierge was helpful directing us to a safe place to park. When we left this morning the breakfast was good, coffee hot and the staff were attentive and smiling! Overall since we started our trip two weeks ago this had been the best stay. Thank you.
Our breakfast attendant Angela was friendly, professional, attentive and caring. We felt welcomed and cared for! Clean, beautiful, safe accommodations. Lee at the front seat was very helpful Thank you Angela and BE Plus Lewisville
CLEAN, Kind, Accommodating! If I could give this hotel 10 stars, I would! Our entire visit was wonderful. Shout out to Lee who made us feel like family, and graciously took care of using our points for part of our stay. Everyone's attitude was so kind. Beds are very comfortable. Heater works great and is quiet. Lots of counter space in the bathroom. I requested new towels each day. Always came back to fresh towels, trash emptied and everything tidied up. We told them they didn't need to change the sheets every day. We were on the 3rd floor so no noise above us. There really were no problems or concerns at all. Thanks to the Manager Chris. When we checked out he made sure to speak with us and made sure we were happy in every way with our stay. I would stay here again in a heartbeat!!!
Overall, the hotel is amazing. We went down to go and get breakfast and the Breakfast Attendant, Angela, had everything clean and ready. She was kind and ready to help in any way. The customer service is amazing. I've traveled through 6 states in the past couple months. So far, I haven't been at a hotel as clean, kind, and comfortable as this Best Western in Lewisville.
Angela, a breakfast attendant, helped out in whatever I needed for breakfast. She's a wonderful person. She even offered to bring me my food and make it, even though most of it was self-service. She really goes above and beyond.
I had to stay here, but was pleasantly surprised by the energy it takes to make everyone happy under the circumstances. The entire staff seemed to try their hardest and I appreciate that. Chris the shuttle attendant was great. He came in second place. Angela the breakfast attendant earned the top spot. Breakfast was eggs, bacon, and waffles, cereal. Since this breakfast isn't offered everywhere I appreciate that at a Hotel stay. The quality was above average but not like a 4-5 star hotel would have. That's the reality and being away from Home this comes in a good spot! Take care of the workers there because they are trying to help their customers!
Angela did a super job getting breakfast ready today. When we arrived there was a high school soccer team eating and we feared that they just ate everything in sight. But she had fresh hot food ready. Super deal
We stay in many best western hotels in different cities, and always enjoy our visit. We have been to the Lewisville Best Western 3 times, and it just keeps getting better and better. Everyone goes out of their way to answer concerns, greet you with a smile, and take care of any needs you have during your stay. We interacted with several members of the staff, but some of the excellent people are Carlos, Chris, and Karen. Also our room was large, very clean, and we had ask to check in a little early and the hotel allowed us that privilege. Cannot say enough good about this location and the management and personnel staff.
This location is always accommodating, friendly staff, breakfast, good value for rooms. Location great..easy access on and off I-35 N. Near restaurants and shopping. Began staying at this location in 2012. Never disappointed.
The hotel itself is standard and clean but the staff are what make it exceptional. My family of 4 was stranded overnight in Dallas by an airline cancellation and was comped by the airline for this hotel. The front desk clerk, I forgot his name, made sure we all had toothbrushes and toiletries and made sure our rooms were next door to each other. Angela and Yesenia were our friendly breakfast attendants and also provided excellent service.
Helpful, courteous staff, a clean, spacious room with a comfortable bed and hot breakfast made this quick overnight stop a delightful break in our travels. We will definitely keep this hotel in mind for future trips.
We stayed at Best Western Plus a few days during the Christmas holiday. The holiday decorations in the hotel lobby were wonderful. The rooms were clean and served our needs. I worked out in the fitness center both days and was very happy with all the weights available. The breakfast was the average hotel breakfast. The best part of our stay was the hotel staff. They were incredibly friendly and attentive. Everyone seemed to enjoy their job. A few minor criticisms of the hotel: - The pictures of the room and the actual room feel different. The pictures make it look more modern than it actually is. They put extra effort into decorating but it's a standard hotel room. - There's a gas station and a few convenience stores around the hotel and that's it. You don't have to drive far for restaurants but the look and feel of the area around the hotel was not what I was expecting. Bottom line: It was a cozy clean hotel stay that met the needs of our family during the holidays and I would stay here again for a short hotel stay.
Excellent hotel with a very friendly and helpful staff. The breakfast was really good and they use real eggs in their scrambled eggs. The rooms were clean and everything was in working order. All of the major restaurant chains are within a short driving distance.
We were only there for one night but they made a horrible experience at the Dallas/Fort Worth airport (thanks to American Airlines ) much better. The shuttle driver for the facility was very friendly and was back early the next morning to take us back to the airport. The gentleman that checked us in was very welcoming, and the staff preparing the continental breakfast the next morning were as well. Our accommodations were second to none. This place is a jewel.
Staff was all pleasant and helpful. Breakfast was very good and the food was hot. Rooms were clean. Bed was comfortable. Easy access to parking areas. The only complain I have is the difficulty of getting to the front of the hotel from the roadway
I had a phenomenal experience from start to finish. I was greeted by a friendly face at the counter who made me feel welcomed. My room was given to me without a problem and the layout was very comfortable. Those beds were literally heaven for my back. And then I got the privilege of waking up to a beautiful continental breakfast unlike any other that I have experienced at other hotels. BW has a high quality assortment of nutritious breakfast items to start your day right. And then, the chauffeur Chris escorted me to the airport in a timely manner and was and friendly person to talk to along the way. And to top it all off, I was able to get this amazing experience thanks to their affordable prices. Best Western Plus really earned its name.
This hotel was wonderful from the start. Staff was super friendly, room was clean and comfortable, breakfast was great with more helpful staff. Will definitely be coming back! Management knows how to do things here! Thank you!!
I used to stay at a different hotel. BUT BW has made to nice to stay any where else but here. Have stayed at 3 different BW this year alone and all were super clean and friendly. Will not stay any where else but BW.
My husband traveled a couple days before me and I met him there. He checked in to another hotel in the area but it was not a great property and the price was less. This one was very clean, well taken care of and the staff was wonderful. I joined him a couple days alter and we so pleased with everything. Mae and Lee run the front desk and both were attentive and friendly. Great wifi and breakfast. They serve Starbucks coffee. The air conditioner worked great and the hotel was quiet even though it was full. It is convenient and easy to get to with restaurants and gas stations close by. The cleaning staff did an amazing job each day. I have already recommended it and will stay there again. The only complaint is that the shower pressure was actually too high. That may not be bad for some. Give this place a try!
This Best Western delivered more than I was expecting! The rooms were very large, the staff were super friendly, and the breakfast was tasty! The location is good, close to everything you could need. I hope this is the appropriate place to drop a special thank you to Angela! She was so sweet, helped make our Texas-shaped waffles, and made sure we had everything we needed for breakfast. I couldn't believe the hospitality of the employees there.
Walking in feels like you have arrived at home! All staff are friendly and knowledgeable. Everyone acknowledges you, and offer to be of help, in any way. Very well maintained and very clean. We will stay here Everytime we are in the area!
Since Covid-19 this has been the BEST stay at a hotel EVER. The cleanliness was outstanding, with daily room service. The staff is truly the PLUS. The BEST customer service I have ever experienced traveling from my hometown.
Our family had a convention at the Gaylord Palms and this is only about 15 minutes away. We stayed here 5 nights and ate their breakfast each day; they even have waffles in the shape of Texas and they were delicious! They prefer to make the waffles for you which enabled me to continue eating rather than standing around waiting for my turn to cook. I couldn't ask for a better place to stay.. Room and the hotel look great and are kept up. They even cut fresh flowers from their own outdoor pots and garden to decorate the breakfast tables with. The hotel personnel were extremely friendly and helpful; all of them cared to make our stay wonderful; Karen (breakfast area), Lee (evening desk) and the daytime/afternoon onsite manager (I neglected to get his name) stand out, but even their replacements on the weekend (breakfast area) or those behind the desk other shifts etc were outstanding. This pertains to the even the maids cleaning the rooms! Excellent Job!
Everything from the front desk to the parking lot was perfect. The rooms were the cleanest I've seen in years. I will definitely stay at this hotel again when I visit Texas. To say that I enjoyed my stay is an understatement. Thank you to all the workers at this Lewisville Texas best western plus.
Angela the breakfast attendant was so kind and accommodating to me and my family. She goes out of her way to help and make sure you are taken care of each morning. The staff is friendly as a whole.. The hotel is comfortable. Great location! An absolute must stay if you are in the area!
We have had a wonderful stay here with our friends and kids! The area is so quiet and easy to get to. The atmosphere is very relaxing and friendly. We had breakfast almost every morning with Angela helping us get whatever we needed! She is very professional and very friendly! Have not visited anywhere I would rather go back to more than I have here! Cannot wait until we visit again and plan to come back here and stay.
She was very nice and made breakfast time feel like home.She was nice and welcoming . Thanks again Ms Angela. The hotel was clean overall didn't see to many staff. But overall nice hotel. When I visit again this would be the room for me
This hotel has the best costumer service! Every employee that we encountered was so nice but two people stood out above everyone else. Angela, the breakfast attendant, made the breakfast experience wonderful. Lee, the man at the desk in the evening, went above and beyond to make our stay enjoyable. This man is a people person. He was so nice and helpful. My 7yr old mentioned several times how nice “that man” was. If you are big on having great costumer service, this is the hotel for you. We would stay again! ❤️
When our flight got canceled and we had to stay in Dallas we were not happy. However, the people at the Best Western were so incredible and really made us feel welcome. From the friendly staff that checked us in, to Karyn the amazing morning staff member who made breakfast a true delight. Recommend this Best Western 10/10.
10/10 This stay was GREAT! The rooms were so clean so big and spacious! The staff, even at midnight, was so helpful and kind!! The breakfast was amazing and the breakfast staff, mainly Karyn, was so friendly and welcoming and helpful!! (And had the cutest oatmeal bar!)
My aunt and I were in town for a friend's birthday celebration. We initially planned to do a turnaround trip as we only live 3.5 hours away. The celebration and fellowship ran late so we were too exhausted to drive home. We already tried TWO other hotels that had nothing available. When we arrived this BW Plus, we were greater by Nathan. He was such an ANGEL! He handled us with care and got us a room for rest. The room was beautiful and soooooo clean! If I could rate this hotel 20 ⭐️s, I would❕
ANGELA was so awesome !! My boyfriend and I were late to breakfast so she turned on the oatmeal machine for me(: highlight of my morning. Thank you or being so kind and not kicking us out of breakfast lol
We were stuck due to missed flight n airport out us here for the night and Angela the breakfast attendant was so amazing friendly and welcoming in the morning. The staff did great to get us in n settled. As well as helped us in AM to get back.
From check in to check out we were amazed by the pleasantness of the staff. The breakfast server walked around with a coffee pot for refills. The maid made sure the room was clean and well stocked. The check in desk greeted us each time we went by and the fitness area was spotless. Great location! Easy highway access! And great staff made for a pleasant trip.
Every single interaction with staff at this hotel was incredible.They were kind and helpful in every way. We especially were fond of Angela, the Breakfast Attendant; extremely professional and helpful
Angela was amazing and very helpful with breakfast and she is such a nice lady! She was awesome and very friendly. The hotel is wonderful and if we come to another race we will definitely stay at this hotel.
Angela and Karen along with staff, made sure every breakfast was piping hot and served with a smile. I feel like I found my lost long aunties . Those ladies have the special touch on those waffles. Bless their heart
We had a nice stay at the BW+ Lewisville. The Breakfast Attendant, Ms. Angela was a welcoming friendly breath of fresh air. I appreciated her warmth and sincere kindness as she helped serve a delicious breakfast and keep the dining and serving areas fresh and clean. The Texas waffles are tops! Thank you, Angela!
We were in town to visit family and the hotel was recommended by our family member who lives near by. We were immediately greeted by warm smiles and a beautiful, clean lobby. The hosts at the front desk made great restaurant recommendations and gave us the briefing on the hotel's amenities. The room was super clean! We had everything we needed including breakfast in the morning. Diann's friendly hospitality and great waffle making skills made our morning bright!! The coffee was provided for us all day (which I loved) and breakfast was deliciously prepared. I was very impressed by the décor and the beautiful landscaping. You can really tell the people who work at the hotel and the person who owns this facility cares about his business, employees and his customers. I would stay here again and again. It is great price and a great room.
Welcoming and friendly staff. Clean and well maintained facility. I have stayed here before and will be back again. The hotel is conveniently located just off of the interstate and close to shopping and a variety of restaurants.
I came due to my water pipes bursting from the winter storm a few weeks ago and needing a breather from the repairs. I'm a local and can say I'm glad this Best Western is in my town. Erika at the front desk is a keeper. Super friendly and professional at the same time.
We stayed for only two nights but we were pleased with this particular hotel. It was a good location for us, their beds were super comfortable, the staff was friendly, rooms were clean. There's a 7 Eleven gas station right next to in case you need to put gas of course and grab snacks. We rested well.
We stayed here for 4 days when we were without power or water at our home. Our room was very clean and comfortable and convenient to us. We appreciated the manager, Chris, accommodating us at a difficult time.
I just finished staying for several nights at this hotel. The General Manager, Chris Patel and his team went above and beyond, offering us incredible service and hospitality. Everything during our stay was awesome. He runs a tight crew with attentive staff. The detail in terms of cleanliness made us feel very safe in regard to infection control and COVID precautions. Thank you so much for a great stay! This will be our only choice when staying in a hotel in Lewisville.
Great place to stay, clean, comfortable, friendly staff. Would definitely stay here again. Great choices available for breakfast. Felt very safe inside and outside. Will definitely recommend to friends and family
I had a wonderful and excellent stay at this hotel. The check-in and the check-out were very very easy and speedy. The rooms were clean and in order. I really appreciate the hospitality and welcoming the guests. I found all the places clean and neat.
My husband and I stayed 4 nights. Very clean. We were very impressed with the job they did with protecting for Covid. The lady that took care of the continental breakfast was very attentive and on top of constantly cleaning and wiping down after everyone. Very good continental breakfast. Everyone was very friendly and helpful. You didn't see anyone without a mask. Definitely advise to stay here.
We were very impressed with the job they did with protecting for Covid. The lady that took care of the continental breakfast was very attentive and on top of constantly cleaning and wiping down after everyone. Very good continental breakfast. Everyone was very friendly and helpful. You didn't see anyone without a mask. Definitely advise to stay here.
Clean, comfortable, convenient, nice decor. Everything was top-notch during our stay and exceeded our expectations. The front desk clerks were friendly, very helpful, and efficient. Thank you, Lee and Andy! The decor was fresh and soothing. Room amenities were plentiful: refrigerator, microwave, coffee maker, ironing board/iron, hair dryer, and all the usual. The bed was super comfortable. The room was quiet and away from traffic noise and we could not hear our neighbors. The HVAC was not too loud and did not wake us up at all. The water pressure in the shower was excellent. WIFI was fine. The curtains blocked out the sunlight very well. Breakfast was very good (hot food, green tea and black tea bags, plus other items). Hopefully, that covers everything that prospective guests might want to know. We will be staying at the the Best Western Plus Lewisville/Coppell, the next time we are in town. One more thing: good value for the price. Thank you!
This hotel is one of the nicest hotels we have stayed at for a fantastic price. We were here for three nights. Each day our room was cleaned and vacuumed so it looked like we were entering for the first time. All staff members were pleasant and went out of their way to ask how our day was and see if they could get us anything. Just wanted to also mention that their breakfast was delicious and each day was a little different. Definitely makes a big difference in the value of your stay when you have a high quality meal included.
The toilet would not flush, the bowl filled up with water, but would not go down the drain. They moved us to another room. Which was ok. The toilet there worked better. The room was comparable to the one we had.
Amazing Front Desk , Andy helped us out thru our stay & made sure we were happy ! Also can't forget housekeeping , super clean rooms & attentive housekeeping ladies ! Definitely recommend if passing by the area.
We just arrived in Texas and booked a stay here. Manager and staff have gone above and beyond with Hospitality!! Hotel room and overall facility was very clean. I'm very pleased with having to stay here with my family!! Would definitely recommend and choose to stay here next time!!
Stayed here for a few months on railroad business, the hospitality here is the finest you could ever receive. They're not with the nonsense, they get the job done. Don't make the mistake of choosing another place, this is where it's at.
I have been extremely anxious about staying in a hotel during the middle of a pandemic. Our room was super clean (and I am picky). The manager on duty gave us about 10-15 minutes after we checked in and called to our room to check on us. He wanted to ensure that our room met our expectations. I wanted some additional fabric sanitation spray for my own peace of mind and he brought it up within 5 minutes. I had a great time and really enjoyed our stay. All employees have the necessary PPE to make you feel safe and they had a great continental breakfast. This should be your first hotel choice!
Three generations of my family have stayed here and the staff/management have always given us the utmost excellence in care and hospitality. To be precise they are beyond compare in quality. Lee, Andy, and the Manager Chris have all been courteous and attentive to our needs and the full service breakfast is phenomenal. I have thoroughly enjoyed the six night stay and will continue to use this Best Western for years to come. From our family to yours, Thank you for making us feel at home.
Because of Covid 19, Texas requires masks at this time and the majority of the guests at this hotel were not wearing masks. When I mentioned it to the front desk, they said they cannot do much about it because the sheriff won't enforce it. Their breakfast is also self serve which with this pandemic is really not safe. Would not recommend this hotel at this time.
On arrival, the front desk staff was super pleasant and efficient. After a 5 hour drive, it was welcoming and refreshing. Cleanliness was evident every where I looked. The sitting area looked inviting had it been needed on this overnighter. Entering the room, was a surprise, as it was over the top with pleasant amenities, layout and cleanliness. The atmosphere everywhere was fresh, not musty, or covered by some yucky room spray. All the staff was very pleasant. Breakfast options were good. Access to the interstate was super easy and there were plenty of food options nearby. We have appointments and business end of month which are 30 mins north, but will return to this same hotel for the next stay by choice. I decided to stop at front desk to say thank you instead of leaving my key cards in the room.
The Best Western in Lewisville/Coppell is one of the nicest hotels my husband and I have ever stayed in. The room was spotlessly clean and smelled inviting. The beds were comfy and cozy, the amenities were plenty, and we were made to feel welcome. Breakfast was delicious, lots of variety. Hotel staff members Andy and Nona were absolutely wonderful. Thank you!
Lewisville's Best Western was so peaceful, pleasant and very helpful staff.All A's across the board!!From the moment we walked in we felt at home and taking care of. Thank you all,my family will definitely be back.
I enjoy staying at this hotel as they treat your like family and with respect and have great round the clock customer service for your needs. It is always clean and tidy and the General Manager is a very good guy willing to help you whenever you need it.
During these times it give me great joy to write this review. I would like to say Andy and Manager Chris has taken really good care of me and my niece. I have to have some work done in my home and had to stay at a hotel. I 1st went to Laquinta all lies. Justin the Manager is very rude.. Anyways back to Andy and Chris two amazing men whom Made what was a very stressful morning after not being able to work as I work from home.. They went above and beyond to make sure I had what I needed to work from the Comfortable room they place me in Nit to mention I was here way before check in time.. If you are traveling ir just need a Staycation Come here they have Beautiful room and grounds friendly staff and warm breakfast safely for there guess.. This place is by far the best I've stay in when it come to there guest..
Best hotel I've ever stayed at! The place is always so clean and makes me feel right at home! The manager, Chris, is one of the friendliest and welcoming people I've ever met! He is the best. Not to mention they have great breakfast in the morning. So pleased with this place and definitely recommend and I will be coming back!!!!!
I come to Dallas very often to visit my family and I stay at The Best Western in Lewisville because it's the perfect hotel, everything is spotless, breakfast very hearty and the best thing, they treat me like family, always receive me with the best attitude.
The side of the building we stayed in was right next to a highway on ramp, so we head to turn the a/c fan on high. Also, the water pressure could peel the paint off a sidewalk, and the tub was actually uncomfortable to stand in. Other than these three things..... we enjoyed our stay, and at a very good price.
Excellent hotel to stay at, the rooms are excellent and very well decorated. I loved the nice cushy pillows. The only thing I didn't like was that their restaurant was closed due to the COVI 19, however the attendant gave me several options where to get something to get food for takeout.
Our experience was excellent. The facility and our rooms were were spotless.Health guidelines were followed at every level which was comforting while traveling during this health crisis. The staff was very accommodating. They were friendly and very helpful.I plan to stay on a regular basis when traveling to Dallas.
I spend up to 300 nights a year in a hotel. This is hands down the best managed and ran Best Western I have ever stayed at . It was in very condition, clean and the staff was great. They were polite and professional. Even the night clerk was wearing a tie.
I had about excellent stay during my time at this property, during last month even with Covid-19 situation, and I would highly suggest this place right off of I-35. The staff had gone beyond board to take care of me even the General Manager Mr. Chris Patel. Customer service goes along way, this property excelled in this endeavor, and it's a great example of what quality hotel should be for others to follow. Thanks.
I have been stuck her in Dallas I can't get a flight out of Dallas. But the Best Western is making me feel at home. Everybody from the front desk and housekeepers have treated me like family. CLEAN rooms and I will definitely be back.
Spent 4 days visiting our daughter. Very clean, great staff, and the breakfast hostess, Elaine, was so very friendly and helpful! Enjoyed talking with her and would recommend the hotel to anyone staying in the area.
Great stay. The staff were absolutely wonderful. Kind, competent and went out of their way. Would definitely stay there again. Very clean. Breakfasts were very good with good variety. The breakfast lady was very helpful.
Friendly and professional staff and positive amenities including internet, breakfast and fitness room. Hotel was clean and the cleaning staff were attentitive to the care of the room. I would stay again if I had to do business in this area.
I really appreciated the fast checkin and the room was very comfortable. The hotel people were very nice and helpful. The outside was very maintained and landscaped. During the whole stay I felt like I should be paying more. If you do find yourself needing a room in the area, I'm going to do what I never do and highly recommend this hotel!!!!
I was at this hotel for around 3 weeks as I am relocating for business. Hotel was great, clean, great staff, well lighted parking. Not noisy with the highway next to it. Room had no issues. Breakfast was great as well.
The staff exceeded every expectation of customer service. Every staff member was friendly and more than willing to help. The breakfast bar is amazing, even the staff member provided service to each table, refilling glasses and offering items from the "self serve buffet" highly recommended! Rooms were very neat and clean. House keeping was also at a high standard! Thanks for having us, Sincerely, Best Plumbing, Heating and cooling, Sidney, Nebraska
Staff was friendly and attentive, room and lobby was clean, there were small extra amenities that I wasn't expecting that made for a nice surprise and there was a big variety of food and beverages for breakfast! I will definitely stay here again if I need a hotel in the area.
Friendly staff, clean, large room with all amenities. Location short ride to downtown Lewisville. Did not have breakfast but coffee was good and food looked tasty. Great experience would highly recommend for anyone staying in the area.
Clean hotel. Great place, centrally located! We had a business trip and had easy access to the facility and plenty of entertainment options! Front desk and are breakfast staff nice. We stayed 3 nights. Nice visit :)
good value for the price, bathrooms could have been cleaner as the floors were a little dirty in the hard to get to spots like besides the commode between it and the tub.We stayed in the two bedroom suite and it was very spacious with all the modern amenities of home. The rooms were a little noisy at night due to the location and closeness to the interstate but not unbearable. I would recommend this to other people i know if they were going to stay in or had business in the Lewisville area.
The front desk was very accommodating. The room was large and nice. But the highlight was the lady at the self serve breakfast. She was always refilling drinks and clearing dirty plates and was just a joy to be around.
Very clean. Comfy beds. And I have a picky back when it comes to beds. Not a bad price for the room. Only thing I didn't like was the bath tub. It curves in middle. Was a little hard to stand in. They did have a handicap bar in bathtub. Breakfast is nice, have some different food each morning along with the same waffles etc. Not far from I-35E in Lewisville.
A great place to stay! Easy accessibility from the interstate, very friendly people at the front desk and in the dining room, excellent breakfast (better than any other hotel we stayed at, especially the egg casserole), A good exercise fitness room, very clean and well appointed guestrooms, and just overall a really good place to stay. And the price was extremely reasonable. Oh, shopping availability within 1 mile, with all restaurants, shopping,and everything that you would see in any big city. Highly recommend this hotel, with high recommendations for Elaine and Yesinia in the dining area. They were very friendly and welcoming as were the front desk people whose names I did not get.
We just stayed two nights at the Best Western Plus in Lewisville/Coppell, Texas. The staff was extremely friendly and helpful, the room was spacious, clean and comfortable, and the hotel was convenient to DFW without being too close. The breakfast staff were efficient and very friendly - greeting us both mornings. The receptionists were all pleasant and professional. One woman even went out of her way to find us some hot chocolate late one night. We highly recommend this hotel.
This is my second time staying at the hotel. Both experiences were amazing. A staff member named Elaine was amazing. She always made sure i had my breakfast ready. She was helpful and made me feel at home. Thank you Elaine for such an amazing experience. You should definitely stay at this hotel you wont regret it.
The hotel is clean. Personnel friendly and helpful. Manager, Anna and Elaine made sure everything was okay, thanks! I asked for no deodorants or strong smelling cleaners and my room was aired out way before arrival , greatly appreciated!
I had to stay at this hotel because my job relocated me soon then my apartment was ready. I truly enjoyed the entire month staying there. The entire staff was amazing and provided me with exceptional service. I am a Diamond member and out of all the Best Western Plus I have stayed at this west the best one and will recommend this hotel to anyone that come to the area for pleasure or business.
We stayed in the 2 bedroom 2 bath suite with a living room, dining room, kitchen, washer and dryer. Lots of storage. It worked out very well for our family. Plenty of space for everyone! The front desk staff was very helpful.
Elaine was amazing helping us and everyone else with breakfast. She came in to work right after a minor car accident (everyone was okay, and it was due to the other driver), however it was only after several minutes of talking and her being so caring toward us and all the guests that we learned about the incident. Her service and selflessness was incredible.
Our group has stayed here for several years in December. There is no doubt that you get what you pay for and more at this hotel. Hotel manager, front desk and breakfast host (special!) are GREAT! NOT your average free breakfast - has a good variety and has a different selection from morning to morning. Why stay anywhere else?
Breakfast was the best I have had in a hotel setting. Lots of yummy choices. Room was very spacious and clean. Housekeeping was variable. Front desk staff was fabulous! It was a very convenient location to swimming pool we were competed in. Location was also good to restaurants.
Best Western Hotels are consistently clean and the staff and the prices are very good. We were very happy to return and stay at the Lewisville Best Western. The staff let us check in early, it was very helpful.
This was an amazing experience!!! Breakfast was fantastic and Elaine who was in charge of the breakfast is incredible!!! She went over and above to ensure that everyone's morning was off to a great start!
Good stay for two nights. Staff were all great and very friendly! The room was nice and cool. The shower was good, water was hot and the room was clean. Breakfast was great! Overall, I would recommend this place.
We travel a lot but don't usually stay at BW hotels. However based on the reviews we choice to stay here on our trip. The reviews were correct and everything was fantastic. From check in to check out. This hotel was clean, reasonable prices, staff was super friendly and acted glad you stayed there. This hotel by far had the best breakfast of any hotel we have stayed at. The food actually had some flavor to it.
Rain drizzle and cold welcomed us and stayed all three days Lewisville. But the warmth of the room, the staff and this hotel heated our spirit. The facility is conveniently located for easy access. It's in iting clean hallway carpet and eager breakfast staff are reasons to come back.
Arrived in the evening for my reservation. Everything was ready at checkin. The gentleman at the front desk was extremely helpful on guiding me to the destinations I would be attending. Room was clean and comfortable, slept like a baby!!!!
The staff was great, Elaine the breakfast attendant was amazing, she would always have a highchair pulled out for us in the morning, we didn't even have to ask. She was super friendly and knew where the best places were at to visit while we were here.
We had a bad experience at another hotel and the staff and manager welcome us with open arms! They made us feel like family and changed a bad experience into the best! Rooms are large and the entire hotel is bright and extremely clean and well run. All staff were friendly and helpful!
I stayed at this location for only one night but recommend it to anyone. The staff is very friendly. The breakfast staff is awesome friendly and personable. I would recommend this to anyone. I will be back again.
If I can give this hotel more than 10 stars, believe me, I will, from the time I walk in, to the time I check out, my experiencie was fantastic, every one there, knows what hotel business is, every front desk agent, housekeepers, breakfast attendants, no word to say, I want to congrats to the General Manager, for the people he have working there, again, if I have to say more and more, I will need a whole day, keep it up guys...
We stay here 3 to 4 times every year for over a decade and have never been disappointed. Helpful staff is like having a family away from home. Elaine is a great addition to the breakfast team. Shes awesome!!!
The people who work at this hotel are very engaged in making your stay enjoyable. The breakfast was excellent. The service excellent. Our room was spotless. This is the only place I'll stay now while in the area. Makeup mirror in room. Thank you!!
The staff here truly makes the difference. The front desk (Nona and others) and the support staff (Elaine at the breakfast buffet) are clearly giving their job 100%. We felt like valued guests. The hotel is very clean and orderly. The free buffet breakfast is excellent and very much appreciated.
My family and I were stuck on a plane for 7 hours during tornado warnings and severe storms with one attempted flight home to Tulsa that had to be turned around to return to DFW for fuel, 4 hours later...cancelled. 1am stuck in Dallas with no rental cars available, not knowing the area at all, two tired children and no luggage. 4am we finally got to this hotel and the man that greeted us was so welcoming! He extended our checkout so we could get some rest, provided us with toothbrushes and had the much needed Advil on hand. There is a breakfast but we slept through it, although I'm sure it was great! We did get our fill on the fresh brewed Starbuck coffee when we got moving around 1pm and it was perfect! While we waited for our rental car to pick us up so we could drive 4 hours home (since all flights were full) the manager brought a goody bag of drinks and snack for our trip. So thoughtful! The hotel was very clean and updated. (I'm one that checks the sheets very carefully before my family puts their stuff down and so when I say this hotel is clean...it's actually super clean!!) This was so much more than we ever thought we would find under the circumstances!! We would certainly return if ever we are in the area and I have recommended this specific location to friends that drive through regularly! Thank you Best Western Plus Lewisville/Coppell!! We appreciate you more than you know!
Great accomodation and fantastic service including giving us the best advice on dinner. Lots of close shopping centres also. Gym and pool was great. Location was fantastic also We would definitely stay there again
My family and some friends traveled to the Dallas area to go to Six Flags. This hotel was clean, and prices were reasonable. The breakfast was fantastic! I appreciate the friendliness of the front desk staff
This is our second time staying at this Hotel. The workers are super friendly and very professional. The room are super clean and it only 28 minutes away from the At&t Stadium. We will definitely stay here again.
We visited hotel twice while visiting family member in Coppell. Every member of staff was courteous helpful obliging in every department from moment we entered hotel. Would not hestate to recommend this hotel to anyone travelling to this area. Thank you all for a wonderful stay
About 9 of us attended the above named conference and stayed at this hotel. It is top notch in service, cleanliness and comfort. We would give it "5+" stars if possible. We felt most welcome in Lewisville TX. Elaine was particularly helpful answering questions and providing great hospitality, as did all personnel. We would definitely stay there again. Thank you Best Western Plus. Joelle and friends.
Recently remodeled it's stunning inside. Very serene strategic ocean turquoise lighting in the lobby. Breakfast has gone up several notches. No stale dry cold old here. The fresh scrambled eggs were fresh and perfect every single morning, and there's a lady who comes around to your table and asked if you want your cranberry juice dropped off does all that stuff for you just as if she were a waitress which she was not it self serve. It just really pushed everything over the top and I don't plan to stay anywhere else if I'm in that area I'll be at the Best Western Plus in Lewisville Texas
great staff and great hotel. I stay here every time I have to travel for business and also if I am just coming to Dallas for a weekend. Wont stay anywhere else. They always remember who I am and that makes a big difference to me. Always willing to help and they always have a smile on their faces.
My family and I stayed for one night. The service was excellent and the room was big and clean. Chris at the front desk was friendly. Ms. Elaine that works breakfast is AMAZING! She was super friendly and she even helped me with my son until I fixed his breakfast. We will definitely be staying there again.
Five stars. Staff was friendly and helpful. Room was clean and comfortable. Overall, the motel was the best I've had in a long time. Price was exceptional too. Inside halls were clean, no offensive smell. Breakfast was very very good and breakfast area was attended by very friendly and helpful personnel.
My husband and I came down to TX for a very short two day stay for him to get specialized medical care, and he needed to travel with his medical service animal, a dog named Jeter. We have had numerous experiences where Jeter has been rejected by hotels, restaurants, etc (illegally), and traveling is always stressful as a result of that. Not only was he accepted at this hotel (regardless of it being not pet friendly in general), my husband was able to bring him to breakfast, out for walks, and in the shuttle to and from the doctors office without a single incident. I cannot tell you what this means for someone who is disabled and needs a service animal to not have to have that additional stress that at a moments notice an untrained staff member may yell at him for having this very necessary part of his treatment. You put him so at ease, meaning he was able to focus only on his healing, as was very critical during this trip. Thank you.
If your priority is quality over price, this is the hotel. The manager is watching over the property like an hawk. He goes the extra mile to make sure you will be happy with your stay. The breakfast buffet is great. The rooms are large, neat, and comfortable. The individual A/C works great, and keep the room at the right temperature (you can pick your own). This is my preferred hotel when I travel in the area. I stayed in a few others in the area, but once I stayed at this property, I just stick with it ! I wish I could find the same wherever I travel in US and Europe. I always feel a bit sad when I pack to check out. This is how much I enjoy staying there.
My husband and I really enjoyed our stay. We booked this hotel and stayed for one night as we traveled through town. On way back we decided to stop amd stay for 3 more days here. People so nice and hotel clean. Breakfast was a treat. Friends and family stopped by and they decided to stay here too. They exceeded all expectations. Highly recommended!
Of all the best western pluses I have stayed at in the dfw area, this was the cleanest,friendliest, and the most quiet and relaxing, desk staff deserve raises, they set the standard on how others should treat their guests
I love the attitude of the staff. Not just the desk folks but the entire staff. They were happy and enjoyed their jobs which translated into fresh, clean rooms. Smiling people who spoke to you without having to engage them first. Breakfast was hot and had something for everyone. This will be where I stay when work brings me back to town.
Great experience! Clean room, comfortable bed and pillows, delicious breakfast but most importantly was the customer service. Hotel manager Chris Patel and staff are the BEST! Will definitely come back. Thank you.
Got in late on a Friday night. In the morning we had to leave to load a truck in the summer TX heat. The hotel thought we had checked out, because we didn't answer the door when the maid service came by. They ended up cleaning our room. We came back before check out to shower before leaving town. The front desk staff treated us very graciously considering we showered in their already cleaned room. It was a great property, great customer service and outstanding staff.
The overall experience was great but this morning I would like specifically SHOUT OUT to the ‘Continental Breakfast!' Omgeeee!!! The set-up was absolutely incredible! #freshfood #variety #clean #organized #extra #healthychoices The staff, specifically Elaine was beyond the friendliest+ sweetest person ever!!!! We will def be back!! PS Pics are only a sneak peek. Happy Friday :)
I regularly come for business in the area. I have stayed at variuous hotels in Lewisville, but I definitely find Best Western here the best. The friendly staff amd clean rooms make it the place to go to. Breakfast is the best also. See you soon.
Quick overnight trip of shopping and this place was recommended by a friend ...The staff here are so friendly and helpful, rooms and lobby etc.. were very clean, great breakfast and we loved the little extra touch of things like flavored water at front desk. We will definitely be back on our next trip here...Overall a great stay and very much recommend if you are in this area check them out you won't be disappointed.
We weee stressed and aggravated because of our flight was cancelled due to bad weather and we were able to relax in a beautiful environment with a clean and amazing stay at the best western Chris the manager made us feel at home and was a great host when checking in and checking out. The breakfast was great and was perfect. I will definitely come back. Thank you ! Great gym too !
Rooms were big and spacious but the split system is faulty when you try switching to heat which triggered the alarm which was not good and disturbed the peace and the hotel rug smell really damp and can be better managed.
Suggested by the hospital we had to go to. Did not disappoint at all drove us back and forth to the hospital which rgey disnt have to do. Got to know us by name. Which noone had ever done on any trip I have taken. If I or anyone I know ever is in this direction again. This is where I will be. Stay here you will feel like family.
Rooms were very nice and immaculately maintained and cleaned. Staff was very friendly and personable. They went above and beyond to make our stay comfortable and accommodating as possible. Management went above and beyond to help us feel comfortable.
Stayed at the best western in Lewisville recently. Great staff made me feel at home. And the Breakfast was tasty. Rooms were extremely clean and spacious. The Wi-Fi was fast too I will be back when visiting Dallas again.
This is my second visit to this hotel and I would recommend it to anyone going to stay in the Dallas/Lewisville area. It is clean friendly and just what you need to relax with family and friends. Breakfast was always good.
Really nice hotel with fantastic staff. There was a problem when I checked in, it was handled professionally and immediately. The next morning, the lady at the front desk apologized for the inconvenience (even though she wasn't there when I checked in). I really appreciated the concern and the cheerfulness of the staff. Breakfast was fresh and good. Location was close to the airport and the beds were very comfortable.
Check in staff person was pleasant and welcoming after a long drive through DFW traffic, but the breakfast hosts were even more friendly and helpful. They seemed to enjoy what they were doing and took pride in their service.
This was, hands down, the best Best Western I've ever stayed it. It was so clean, which is the top thing for me. The staff was amazingly kind, especially the woman in the breakfast area! The breakfast was good and the hotel has made some efforts in the rooms to reduce plastic waste. Highly, highly recommend this hotel!
Favorite place to stay. Staff is wonderful and excellent management! They treat you like you are their special family. Beautiful landscaping. Sparkling clean building and rooms. Love the atmosphere in lobby and breakfast area. Excellent choices for breakfast! Many extra details that make you feel special because they really do care for their guests!
The staff at this hotel was very friendly and went above and beyond to help us feel comfortable! Beautifully decorated hotel that is very clean! I would definitely stay here again when I am in the area!
Nice place! I received a text when the room was ready. The desk staff were extremely nice on check-in. I thought the bed was very comfy. The shower had wonderful pressure, so I took an extra shower just because I liked it so much. I wish we could have stayed longer!
Another great BW entry, continues the positive aspects of cleanliness, hospitality, and in a great location for lots of metroplex attractions, putting the guest in proximity to the airport, grapevine mills, downtown Dallas, and lakes.
I stayed here with a group of friends in a 2 bedroom suite. The suite was amazing and very spacious. It was like staying in an apartment. The landscaping around the hotel is also very relaxing. There are wind chimes in the trees and neat little sculptures all around the property. Definitely a little gem in Louisville.
We were travelling to a funeral and the Best Western staff were helpful at every turn. Clean and comfortable room, reasonable rates, outstanding breakfast with eggs, toast, waffles, fruit, cereal, yogurt and Starbucks coffee, nice pool. Just what we needed. When I had trouble with my phone, one of the people from the front desk helped me solve the problem.
We had an excellent day. The pool area is beautiful and the front desk help is amazing! Such sweet smiles and wonderful personalities. Nona was so welcoming and hospitable! We hope we get to see her when we move to this area! We accidentally packed the blow dryer and they were so nice when they called to let us know. Thank you so much! We would definitely stay here again!
Very clean facility, friendly staff, great breakfast. The breakfast staff were so kind and accommodating for our little 2 year old that thought throwing jello on the floor was a fun idea. There were no complaints, and we didn't even have to go ask for any help with the spill. We turned around, and here came on of the hospitality specialists with a rag indicating “He's just doing what little 2 year olds are supposed to do.” Highly recommend this hotel for a family friendly stay!
My husband and I took a quick road trip to have a pool! This place is beautiful! Great room and beautiful landscape! Quiet in the room. HGTV! Need I say more??? Close to everything. Chili's is right next door but their steaks were not good. The hotel was awesome!!!
Very nice, new hotel. The room was wonderful and we had plenty of room for a family of four in the double queen suite. Breakfast was outstanding! There were so many options! My children loved making their own waffles.
Thanks to Ofelia for being so kind and accommodating when we were put up by American Airlines when we missed our connection. Lee helped us with plates and napkins and couldn't have been any nicer. We are very impressed!
My wife and I found the receptionists very welcoming and helpful during our stay. The breakfast service was well done and the attendants were attentive and uniformly pleasant to interact with. We had a couple of special requests during our four day stay that were promptly attended to. Both of us would return to the Best Western Plus if we again travel to the area.
We have stayed at this BW Plus multiple times. Each stay has been perfect. Very clean inside and out, staff is always friendly and the breakfast offers variety of hot and cold items. The breakfast is very good. I'll stay here on every trip to the DFW area.
What can I tell you about this classy, elegant, clean, and cozy little hotel? I just love it! The caring and welcoming atmosphere starts from the moment you get in the parking lot. The landscaping has beautiful and warm gardens with sitting areas inviting visitors to enjoy a good book under the trees day or night. This is no doubt an oasis 15 minutes from the DFW airport. The manager takes pride on his job. The greeting and welcoming you receive from the moment you enter the beautiful lobby is compared to that of a 5 starts hotel. The fresh water with lemon and peppermint refreshes you as you prepare to enjoy your state. The smell of fresh Starbuck complimentary coffee together with the beautiful smiles of the staff that greet you invite you to relax. The homey environment makes you feel like staying in no other place when you are in need of a affordable but fancy experience. This was my 4th stay in the last 3 months. You don't have to be on vacation to book a reservation. A surprise awaits you every time. This time was a fresh complimentary smoothie made specially for your taste. I never ever received such a treat on any 5 starts hotel. It was like a Spa retreat instead of a lay over place to stay when you did not make your flight. From the clean and comfortable room and bed to the complimentary treats that await in your room; ( fresh glass water bottle, cristal coffee mugs, pretzels, cookies...). All this little delays for such an affordable prize are compare to none I have ever seen. I have travel to many places and countries and I am from Puerto Rico however at this time I am a local from an hour away who chooses this wonderful place to retreat. You will have to come see it for yourself and I guaranteed you will Love It too! Thanks Best-western Plus for the lovely stay for my birthday. And, No one is paying me to make this review. I just loveeee it here!! Sincerely, Lina the Wonder Lost Traveler.
We got there past 9pm but the front desk let us go swimming! Great breakfast buffet with a variety of breakfast foods. Our family came and we swam the entire day and had the pool to ourselves. Great for families. Nice landscaping.
We just stayed at the Best Western Plus in Lewisville, TX. It was a fantastic experience from start to finish. Several days before our stay I received a call from the staff reminding us of our upcoming stay, then the morning of I received a text message letting us know our room was ready if we'd like to check in as early as 10:45am. During our stay our checkin was very easy but the best part was the breakfast. We tend to be fairly unimpressed with the standard free breakfast choices that hotels provide knowing that is usually too expensive to provide healthier options or the “extras” that just make a hotel breakfast a little more exciting , We usually go buy a healthy breakfast out. We were very impressed with the extra touches they provided to enhance the breakfast options. Beyond all the typical offerings they served yogurt parfaits with granola, coconut, raisins, fruit; multiple oatmeal options, 3 different kinda of salsas (including an avacado salsa). What really made it stand out on the last day we're the 3 different options of made-to-order fruit smoothies-spinach pineapple, strawberry banana, and strawberry blueberry and how gracious and kind ALL of the staff were especially the kitchen staff. Overall, I would like to thank the hotel for a wonderful stay!!
I stayed in this hotel together with my daughter for 6 nights. After a long travel, we had a very warm welcome at the reception desk at the hotel. We even got a couple of dinner tips (with route) on request. The breakfast in this hotel is also very good. You can even ask for smoothies if you like. Also nice swimming pool. Didn't have the time to use it though. Comfortable location if you want to visit the Dallas area. Thanks to all the staff for a wonderful visit..
We held a Chrysler 300 Club Meet here and the hotel could NOT have been more helpful or friendly. We used the lobby and Breakfast area as our Hospitality area and really enjoyed it. Rooms were well cared for and the Staff was wonderful. I must mention Maria how handled the Breakfast area and she was a delight. Bright and cheerful and ready to help and offering to get anyone something she thought they might want. A great stay and highly recommended.
Staff was friendly and accommodating. From housekeeping to the front desk, everyone was kind, helpful, and smiles were everywhere. The room was beautiful, comfortable, immaculate, and the location was convenient. Could not have been a better experience. Thank you!
I accidentally booked a non-refundable stay on the wrong dates. Upon arriving at the hotel my mistake was discovered and I had to make another reservation. Being short notice the rate was much higher than the rate I was quoted online. The manager was kind enough to discount the rate considerably. Being that my mistaken reservation was non-refundable, I figured I was going to have to pay for both reservations and had accepted that fact. To my surprise the day after I checked out the manager called me and told me if I would call the place I booked my reservation and request a cancellation he would not charge me a cancellation fee and would refund the money for the mistaken reservation. I travel all the time for work and this is the first time I have ever had a hotel refund my money when I cancelled a reservation. Thank you. I will be staying at a Best Western whenever it is possible from now on.
Solid standrad Hotel for a correct price, rooms well furnished, very nice and helpful staff at the reception. Unfortunately no balconies. Hotel absolutely suitable for my business trip. Pool ok, parking ok, close to downtown and very close to the highway
We stayed here because of the reviews. It's located right on the highway and easy to find. I realized we were going to arrive late so I called and was ensured the room was still available. I was concerned because I had not told them we were checking in late. Sure enough they welcomed us and our room was perfect. Exceeded our expectations. Bed was very comfortable, room was spacious and clean, staff were friendly and breakfast was amazing. The lobby is absolutely beautiful. I felt like a movie star walking in with all of the aquas everywhere. Outside there is a nice walkway and sidewalk if it's warm. I would definitely stay at this place in a heartbeat. Worth the price. You get what you pay for. Thank You Best Western PLUS of Lewisville/ Coppell.
Grounds are well maintained, it is located in a good area, well lit at night, well off the highway so noise is not an issue. Breakfast staff is very attentive. Room was clean and large, Some restaurants within walking distance.
BW continues to secure my loyalty with the Plus and up hotels. This hotel is about 20 minutes from Dallas and was not only aesthetically pleasing, but the interior matched the outside. The room was clean and the bed comfortable. Breakfast was decent, but still worth it to not have to go out and buy breakfast. We'd definitely stay there again!
From the moment I arrived, noticing first thing how clean it was and the landscaping is very well kept. Noma was very personable and made sure my stay was just what I needed. My room was so nice and EVERYTHING was so clean and comfortable. With no doubt, I'll be back for another visit. Next time I hope to spend the whole weekend! Sincerely, Julie Andrews
This is a best-kept secret that's too good not to share. When the weather prevented our flight from departing, and it was 10pm on a Saturday night, we didn't know what we would do. My son found this Best Western listing and we called them up. We got the last available room, had an Uber driver take us the short distance (~15 mins) from the airport, and were greeted by the nicest desk clerk in the world, who made us feel like we were the only guests that mattered. The bed was unbelievably comfortable; the shower facilities amazing; and the delicious complementary breakfast out-of-this-world - well stocked and plentiful. The manager greeted all guests in the morning, and was engaging and gracious. We were made to feel like family. We will definitely return to this hotel when our travels bring us back to the Dallas-Fort Worth area.
Very, Very Clean. The staff was excellent as well. The front attendant was very helpful during our check-in even though it was extremely late. The free breakfast was amazing and the staff once again assisted us. Truly a great stay.
Overall excellent stay! All staff were exceptionally friendly and breakfast was great! Our room was clean but had a bit of a musty smell which seemed to be coming from the air conditioning...maybe filters needed to be changed. We would stay again!
Our stay was great. Great location! Comfortable beds. Great accommodations. The staff was very friendly. The rooms were clean. I would stay here again if I'm ever in the area and I would highly recommend this hotel.
Wonderful, spacious, and clean room with 2 queen size beds. We were able to lower the AC to 66 degrees F -- so helpful when going through hot flashes! Breakfast was delicious and had plenty of options to choose from. Lots of parking available, too. Overall, an excellent stay. Will definitely return in the near future.
I arrive pretty late last night but even though coming in late, hotel staff last night was very friendly, quick about checking me in and getting me into my room as fast as possible to get much rest. Room was excellent. Definitely will return In the future
This hotel is beautifully decorated. The lobby is cozy and pretty. They provide 24 hour coffee with a selection of liquid creamers not just the little packets. The staff were so friendly it felt like visiting relatives. Room was comfortable and everything including internet worked well. At night it was quiet and I slept well there. If I work in this area again I would definitely like to stay here.
The staff was friendly (especially Mr Lee) Great free breakfast. Free Starbucks coffee all day. Rooms were spacious and clean, very comfy bed and pillows. I spent two relaxing days there. I would definitely recommend it.
Awesome. The place is clean, great breakfast, and they make you feel like family. It's like visiting friends you haven't seen I awhile. I was very proud the see they won the 2018 award for the landscaping. No surprise, the grounds are perfect!!! The place gets better every time. We visit several times a year. Say hello to Mildred at breakfast, she is great!!!
We stayed there for a weekend, while visiting family nearby, It's a very convenient location, near the highway and several businesses.The room was clean and comfortable, the breakfast was better than average, front desk staff were very helpful. Special thanks to Ryan, at the front desk, who consistently went above and beyond to be helpful. We did notice, that if you have the "do not disturb" sign on the door," housekeeping will respect your privacy. However, later when you remove the sign, they will NOT return to cleanup the room. It was not an issue for us, but might pose an inconvenience to some folks.
Frendly people Greeted by pleasant people,Christian's for sure. Made me aware of all rewards promotions and made sure I was anrolled.would stay again when in this area, and will tell other employees.great experience
We love staying at BW, especially on the weekends because they're the only hotel that serves an early breakfast. Because of this hotel stay, we will never stay at a BW again. Ann, The lady who checked me in never smiled, never said thank you, never said glad to have you here, she was VERY unfriendly and not someone who should be greeting/welcoming guests. 2 days after check out, I saw an additional $45 charge for this hotel. When I called to ask about it, I was told by Rebecca it was for damages. I told Rebecca we did not leave anything in that room damaged and I would like to know how it was damaged and to see pictures of it. She told me someone would call me back because they would have to see if they could still find the items because they were probably already disgarded. I'm thankful my $45 was refunded, but I've still not heard back from anyone from this BW for an explanation, appology or how they intended to handle this. This hotel needs to have a lesson on customer service! This hotel was very clean, the rooms were great, the early breakfast was great - BUT the staff at this hotel is VERY lacking in customer service relations and made this stay less than desireable.
Extremely clean hotel, spacious rooms, If you extend your stay you'll have great breakfast with lots of options every day. Super friendly staff that go above and beyond to make your stay comfortable. would definitely recommend to friends and family.
Nothing fancy, but a really nice hotel. Squeaky-clean, both the room and the common areas. Room bigger than I expected. Responsive staff. The free hot breakfast was decent. I'll definitely stay here again.
Very Friendly Staff, Clean & Spacious Rooms, Prompt & Efficient Staff, Great Breakfast, Excellent Visit, Parking was Accessible and Safe, Security Cameras Everywhere, Superb & Impeccable Customer Service!!!
This is a clean, comfortable place to spend a night and then get a ride on their shuttle to e3k in the morning. The staff are courteous and attentive. My only complaint is that the continental breakfast doesn't have much that appeals to me so I have to make other breakfast plans, but overall it's great and I plan to continue patronizing this location.
Pleasant weekend stay but could keep breakfast open till 10am. We drove in for 3 hours to pick up someone at DFW and stayed overnight at your property. Very nice property, nicely done rooms. Hospitable staff. Clean rooms. However the room had a slight musty damp smell, reminiscent of the pre-makeover Best Western motels. The carpet in the room felt damp and sticky. Breakfast was the BEST I have had at any place I have stayed. The cook at this hotel makes very authentic Spanish dishes. However, being a weekend, it would have been nice if the breakfast stayed open till 10am(like most other places I have stayed in) instead of till 9:30am. Don't enjoy waking up early on weekends. Definitely recommend this place once the carpet and musty odor have been addressed.
This was a great place to stay, with large well-equipped rooms, a great breakfast, and good help. The facilities were also good and the location was great for stays in Lewisville, TX. I would stay again.
Great hotel, clean, friendly staff, great location for my business. love the new decor. But, mattress was hard, making it difficult to sleep! So reconsidering whether to stay again despite great location.
loved the coffee its great for my teeth. can talk face to face without interruptions. no texting or text apps needed when the person you are with is right in front of you. this is much better than the trailer in live in.
Been staying here since 2006. Great friendly staff. Owner keeps everything new and updated. Breakfast is large and tasty (real eggs). Spotless rooms. You will not be disappointed here. Easily accessible to all areas of the north metroplex. Many restaurants nearby.
This place was an incredible surprise. Fully remodeled and beautiful!! A hot breakfast every morning and coffee all day. The staff is so friendly and the room was huge and very comfortable. We will definitely stay here again!
Beds are very comfortable; room has nice size desk to be able to work. The staff are always very courteous and they have a good breakfast. Easy access to highway and several restaurants. Area is quiet.
The single king handicap room was perfect. It is big, clean, and wheelchair accessible. Our bathroom was perfect for a powerchair too. The staff are not only friendly and helpful, they are observant. When I need help they do so with a genuine smile not a forced one.
It is always good to come rest of the room that is clean, available and on the way. Family got a well deserved night rest in order to enjoy the next day at it's fullest. I'm now part of the best Western rewards program and look forward to booking in the future but thanks TripAdvisor!
My daughter, son-in-law and I moved out of our home so renters could move in. At this time Our new home was being remodeled so we stayed 9 days at Best Western Plus Lewisville. We had adjoining rooms. No one really likes to be displaced like that. But our stay was comfortable. The rooms were clean, the breakfast bar was better than most, the staff was friendly and helpful.
The room was super spacious, cozy and comfortable. I was completely satisfied with the amenities, including the extensive and delicious breakfast buffet.But it was the staff that really impressed me. They were professional, warm and friendly, making me feel like a honored guest.Southern hospitality at it's finest!I was in town for a medical procedure, and they went out of their way to help me from the goodness of their hearts.I would recommend this hotel to anyone!
Nice property and room, friendly attentive staff. I had to travel a bit east to some events in Plano and Frisco and it was really easy. Also, found a pleasant nature preserve nearby at foot of dam with hiking trails, lots if birds
The Lewisville/Coppell Best Western hotel is one the cleanest, best run facilities that I have stayed at. I travel approximately 20 weeks per year so I spend a lot of nights away from home and this hotel is at the top of my list. Everyone is so professional and they all go out of their way to make sure your stay enjoyable. When business brings me to the Dallas/Fort worth area I wouldn't think of staying anywhere else.
We always stay at the BW when we visit family in Lewisville. They make us feel at home and provide friendly, helpful service. They do a good job providing a variety at breakfast in a bright atmosphere.
Reserved a King Suite for less than $100. The gentleman at the front was extremely nice and the room/hotel was neat and tidey. Large tv, fridge/microwave, plenty of space, etc. free parking and breakfast also. Great stay fir the price!
Very clean lobby and room. Staff was very top notch. Lee at the front desk was helpful and friendly. The breakfast was fresh and had plenty of choices. Room was quiet, even being so close to the freeway.
My husband and I came to the DFW area for a last minute day trip, but we decided to stay one night after all. On the road we looked for a hotel and found this one for a great price (under $100 w/tax). We were greeted by Lee at the front desk, he was prompt, friendly and very welcoming. Our room was very comfortable and clean, including the bathroom. The beds/pillows/bedding were excellent. The breakfast was decent, with a variety to choose from. The coffee was hot and fresh. During our check out Nona was very helpful and friendly as well, making sure we enjoyed our stay. This will be on our list of hotels to choose from on our upcoming DFW trips! Thank you BW Plus Lewisville/Coppell!!
Love it, very clean, neat, great customer service. Love the staff. Love the breakfast, fresh and the best, Mildred and Ana cook delicious. I recommend this hotel to everyone! Rooms are big. Close to mall.
Wonderful staff, clean rooms and a good breakfast with Starbucks 24 hours in lobby. The rooms are big with a nice seating area and nice big tv. I felt very safe in the hotel and walking distance to a Tex Mex restaurant and Chili's.
The rooms were very clean and cozy. Breakfast was fresh and hearty. The staff was incredibly friendly and went out of their way to help us enjoy our stay. I highly recommend this note for your stay in Dallas
This was our first time visiting Texas and it has been the best! The staff of the Best Western Plus were absolutely wonderful. Very kind and friendly and went out of their way to accommodate our needs. The hotel manager is very down to earth and was so very helpful to us. I would definitely recommend staying at the Best Western Plus in Lewisville! — The Alaskan Family
Splendid service! My girlfriend and I stayed here for our anniversary and not only did we have the most delicious breakfast, but also an amazing location and a beautiful room. Would highly recommend next time you go to Texas.
The Best hotel I've ever stayed in so far. Service and amenities were absolutely great. Room was very clean, quality of interior and furniture was super nice, breakfast was superb, staff very friendly and helpful
Hotel is clean and well maintained - area feels safer than those closer to I35W and price was very reasonable for the area. Stay here 2 or 3 times a year when visiting family in the area. Would definitely stay again.
Can you add 5 more stars to make it 10? My profession requires me to travel nationwide 12 months a year. I've been to hotels all over and hands down this location is THE BEST I've been to in over 2 years. I mean there is nothing negative to say, everything is above average. The room was very spacious and extremely clean. The rest of the hotel is immaculate as well. It is very well decorated and the staff keeps the environment fun and upbeat. All of the amenities, the pool, the fitness room, the laundry room, vending, meeting room, are all outstanding as well. The dining area looks excellent and the morning breakfast was so well structured we though we were on a cruise. If you are ever in this area, this is the location you need to be in. I thought most hotels didn't care anymore, but I was wrong. Best Western Lewisville/Coppell is HIGHLY, HIGHLY recommended!! Did I say they were recommended? Stay here.
I'm kind of a tough customer. I have a lot of allergies and perfumes can literally make me sick. There is no hotel in the Lewisville area that has a hypoallergenic room but this hotel came close. The folks at the front desk made sure housekeeping didn't spray any Febreze in the room on the day I checked in. They even put in an ionizer to neutralize any odor left over from previous cleanings. Of course, there is no way to get all perfume out...anyone with a perfume allergy will tell you that we just do the best we can. But the hotel really did try hard...good on them. And they didn't make me feel like I was a bother. I'm also very allergic to mold and can tell you that my room was just fine. The beds were comfy, the a/c was not loud, and the blackout curtains really kept the light out. We slept soundly! We'll be back.
Was out here visiting family. Great location with clean, comfortable rooms and a staff that was top notch. Coffee was always fresh and perfectly made. WiFi was quick and reliable. Great overall stay..
Sorry to be critical but the breakfast is almost offensive as to the quality. Not a single thing, except the coffee, worth eating and the servers stand there watching you which adds to the worst breakfast I've had in years at a hotel which prides themself, as if they have s great thing going here (besides the landscape). Room was Danny with odd cotton blankets.
It was a great hotel and breakfast was really great. Definitely would stay here again. It's also close to sightseeing places. Nice amenities and great customer service. I am Definitely coming back again.
Stayed for 4 nights in this hotel. I always assumed that it's below average, but this one is not. It's clean and inviting. The front desk staff were friendly and very helpful. Shuttle bus driver was also helpful and kindly suggested good restaurants to go to. Convenient location to Medical City which where my conference took place. Walking distance to Chilli's. It was definitely a great experience and will highly recommend.
We stayed here while attending a Cowboys game. We loved everything about the hotel. Staff is amazing and the rooms were superb. Bed was extremely comfortable and I actually got to sleep more than 6 hours straight. They serve one of the best breakfasts of any hotel we've ever stayed at. Will definitely return.
Stayed at Best Western Lewisville for a conference for work this November. Rooms are extremely spacious with sitting area as well as comfortable king sized beds. Hot breakfast every morning with everything you need! The hotel provided free shuttle to my conference at the Medical City of Lewisville everyday which was a big reason I chose to stay with this hotel. When I was checking out the staff even offered me a free shuttle to the airport - stellar service! Staff continuously checked in with me throughout my stay to see if anything could be improved. Definitely would return back to this hotel!
On my next trip to Texas I definitely will stay at Best Western. The service was excellent and the room was immaculate. The breakfast had a great variety of delicious food and coffee was available 24/7.
When i stayed here i was warmly greeted by the general manager, Mr. Chris Patel. Each time we crossed paths, he personally made sure that i was comfortable during my visit each day that i stayed here and even remembered my name and addressed me personally. The rest of the staff was incredibly friendly as well and my bed was so comfortable that it actually helped to relieve some serious muscle knots that i had been dealing with for weeks beforehand. I will DEFINITELY stay here next time i am in the area
Great stay for the money!! The landscaping gives it a resort feel. The hotel itself was small, but very clean. As a hotel guest, you learn not to expect much from a breakfast bar that's included in the price. However, this little hotel goes above and beyond in that area. It was seriously the best breakfast experience of its type. Good variety; excellent quality food; and a friendly staff that kept everything well stocked and hot.
I just had the opportunity to stay at the Best Western Plus Lewisville Coppell, Lewisville, TEXAS, First impression, the grounds of the hotel were manicured in a manner like a golf course, I've never seen grass so perfect, upon entering the hotel, there was very welcoming staff at the hotel, very clean, immediately checked into my room and noticed I had a very large, comfortable room with all of the amenities like fridge, microwave, large TV and was very clean and well laid out. Bed was quite comfortable, nightly I took part in using their fitness room as I am someone who trains 5 days a week and am very familiar with how a gym should be laid out and what to use. I found this gym adequate, I found everything I needed for a very quick workout, it was clean, fresh towels, purified water and did not leave disappointment. The breakfast food services in the morning had very warm welcoming staff, food was great, fresh and lots of variety. Coffee was great as well, once again, lots of variety, several different brands and very clean down there. Check in and checkout was very fast with no issues at all. I would highly recommend this Best Western Plus Lewisville Coppell, Lewisville, TEXAS.
First of all, it would have been nice for Booking.com to let us know that the pool was kind of in a construction zone. My 11 year old was a bit put out by that. Use the wifi, because cell service seems to be twitchy in that location. I found the beds to be a bit hard but thats me. Breakfast was amazing, if you are going to be there look for the mini burritos for breakfast, they were fantastic!
This trip was emergent so we reserved another well known hotel with good ratings. It was absolutely awful. We cancelled the remaining reserved stay and found BW. What a refreshing site. Very clean, friendly and professional. BW will be the first accommodations we seek out the next time we travel.
very welcoming place, staff very friendly always smiling, breakfast area always clean and supervised you dont get tired of eating the same thing, as they vary every day and all in house preparation, the rooms super clean, Jose was extremely helpful with all my questions :) highly recommend this place, I will be back for sure!
We flew in for a couple of days. The environment was easy-going and very hospitable. Great staff, extremely nice and helpful people. Would highly recommend! They went above and beyond with accommodations.
The hotel was very clean. Also the staff was very professional and helpful. Location was very handy for my family to do things around town. Me and my family would stay there again when visiting Texas.
If you have to stay somewhere in this area pick this wonderful place. Everyone is so kind and thoughtful and the hotel and rooms are so nice and clean. The pool was perfect. We were very pleased with the breakfast.
Second time staying here with my family. They have recently renovated and its very well designed and clean. All staff from front desk, housekeeping, outside and kitchen were very attentive and friendly. There are lots of places to eat within a short distance. Only 2 exits up there is BJs, Steak and shake, olive garden and more. At this exit there is a Mexican restaurant within walking distance. We love the location. Only 15 minutes drive to grapevine Mills where they have legoland discovery and also an aquarium. About 30 minutes drive from downtown Dallas. We were easily able to drive into see the sixth floor museum. We used the pool which they have made very aesthetically pleasing. You have to go through a gate where they have put trees and shrubbery . It's very well maintained and they also have a large gas grill there that you can make use of. They have a gym which I didn't make use of. Breakfast is served from 0630 to 0930 and they have a good variety of juices and hot and cold food. Parking and WiFi are free. Rooms have fridges and microwaves. I like this hotel for - location - customer service - facilities - price
Greeted with such a warm welcome upon arrival. Great breakfast. Clean rooms. Comfortable beds. My place to stay when visiting family in Lewisville. Close to water parks, mall and restaurants. Clean swimming pool.
Earlier this month we spent a week at this hotel. It was wonderful on every level! The room, pool area, workout space and public lobby and breakfast areas were spotless. The best part was the staff - everyone was incredibly friendly and gracious and helpful, from the front desk staff to the breakfast and housekeeping staff. We felt very welcome and cared for. Breakfast was very good, and the location was very convenient to shops, etc. And, I loved that they have the Wall Street Journal available to guests at the front desk! We'd definitely stay there again, and highly recommend it.
This hotel is really nice, the breakfast is good, the staff was extremely helpful and friendly. I highly recommend this hotel. The rooms had comfortable seating and the beds comfortable. It is close to shopping and some very good restaurants.
From the moment we arrived you find this hotel very clean from the car park to the reception area & the bedrooms. Staff is very friendly & professional & they assist where ever they can. The hotel offers a great clean private outdoor pool with lounging chairs & umbrellas. Been staying here for 4 days & it's always clean & very inviting. The hotel is quite & peaceful. The rooms are spacious & very clean with a tub/shower. The breakfast is included they have a large variety & it's very tasteful. We enjoyed the hotel it's very central to everything we needed, it's also close to too Mexican restaurants (walk-in distance) the local food is awesome. I would recommend this hotel.
We stay one night and the staff was vey helpful. The room was very clean (I'm super picky) and well equipped. The breakfast exceeds our expectation. This is the place to stay! We will use it again for sure!
We've been staying at Best Western's for 30 years all over the country and this property ranks in the top three ever. From the friendly and HELPFUL front desk to the oversized spotless room everything was right on. Highly recommend this BW.
I loved the room and the hospitality of the people who work there. They made our stay pleasant and accommodated our every need. Thank you Enrique for all your help! We definitely recommend this hotel.
I cannot say enough about the superb, clean,nicely decorated place. It is beautiful inside and out. Daily maintained to perfection. I have stayed at higher priced locations that were not as nice as this one. All the Personnel were extremely professional and informative when needed. Even when things were not running smoothly they wrre polite, calm, kind and professional. The entire Staff and place are a definite attribute to the Hospitality industry. The location is good for easy access to I35, close to DFW airport, shopping etc. It is a privilege to speak about how nice this place and the people are to not only myself but all who pass through here as I have witnessed. I especially want to note that the staff was very hepful in getting my juice etc at breakfast ad I walk with a cane. Too, other staff helped locate a trolley for my things and then offered to help get them to the car. I am truly humbled by how nice and accommodating these peopke have been. Great place for all sorts of groups, business and families. Too, all staff seem to be bilingual. Excellent place...
We had a great time at Best Western Plus Lewisville/Coppell. The staff was friendly and accommodating. The rooms were clean and the breakfast was nice. We would definitely come again as a family if the opportunity presents itself.
We live in Texas and used points for a one nighter close to enough to visit family. The room was overall clean, tho we had noted a big white drip on the couch close to the floor level so it may have been missed by the cleaning technician, but we alerted her to its presence. We did not use the pool just too many other activities. The breakfast was typical of the "free breakfast" the meat was what my wife calls little sausages, and the taste was so neutral not sure if it was pork or beef or a combo. I always tip the breakfast attendant, and I respectfully suggest any guest do the same. It is not suggested anywhere in the lodging etiquette book, however it is welcomed by the workers. .
We stayed here for 3 nights for a family trip for multiple families. The front desk went above the norm to make sure all requests were meet. We needed connecting rooms for easy access to a senior citizen and that was granted. I also called the front desk to ask if they knew of a wheel chair rental company and they were nice enough to lend us a chair for the day! The room service hostess was not the best. The days the room was cleaned, many items were not restocked, trash was not picked up, and not enough towels were left behind. Even after calling the front desk for towels for 2 mornings in a row, the room hostess never delivered them. But the excellent customer service of the front desk overshadowed the lack of service of the room hostess. The breakfast is not the best for hot foods. The eggs look like yellow mountains that you chisel apart. Your best bet is to stick with waffles, PBJ sandwiches, fruit, and yogurt. The yogurt is the best part. Many yogurt toppings to choose from.
Of course it is clean and the breakfast is good! The real kicker is the incredibly friendly staff from the desk to cleaning to breakfast! Every single person spoke and smiled and seemed genuinely interested that we were having a good stay! Very impressed and will definitely return!
The staff was incredibly helpful and friendly. We were staying there for client meetings and the GM, Chris, allowed us to come back well after the check out time was passed to let us use the employee facilities to change into more comfortable clothes and work remotely using the hotel wifi. Breakfast was great! The rooms were clean and very recently updated and the facility is centrally located for easy freeway access to downtown, Lewisville and Carrolton. I would definitely stay there again when in the DFW area!
We were heading to a family reunion at Lake Texhoma. This Best Western Plus was excellent. Breakfast was good and allowed us to get on our way in a timely manner. We also enjoyed the pool. The property was easily accessible from Texas 121 Business and I 35E. We would stay here again, if we return to the area.
Best experience, best customer service, and best breakfast! If you are staying in Lewisville stay at the Best Western plus. The room was exceptional, and the breakfast the best. EVERYTHING is wonderful!
We recently stayed at this Best Western for our granddaughter's graduation. I consider myself a hotel snob. I love nice hotels and don't mind paying for them! This was a such a great experience! We actually extended our stay for a day . The bed was so comfortable, breakfast was delicious, room was spacious! Felt like we were at home! We left Best Western to stay at a Sheraton in downtown Dallas for a convention! Paying double what we were paying and I keep telling my husband I'd rather be at the Best Western! The bed's not nearly as comfortable, no refrigerator, no microwave. I could order fruit and coffee for breakfast for $17!! We will definitely be staying at the Best Western whenever we visit!!!
Overall this hotel was very good. The employees were very friendly and welcoming. There was a not a large variety of breakfast choices but was just okay. Would definitely stay there again should I need lodging in that area.
The front desk staff they were excellent the breakfast was excellent the room was extremely clean I like the new upgrades management is excellent room service was great the check in was fast and they always remember my name
Stayed here recently for a few day. I was happy with the stay and thought it was also a good value. Very clean and the staff is so friendly! Will definitely stay here if/when I return! Also breakfast had a good variety!
The Front desk staff was exelent, fast check in and check out and they offer a express check out welcome warm cookies available on the afternoon and 24 hours starbucks coffee also available Breakfast exelent diferent every day Rooms very clean and free bottle of water every day at the rooms. I enjoyed my stay at Best western Plus Lewisville Coppell.
Everyone was so welcoming! Carlos the front office manager went above and beyond! The food was great and the room service was fantastic!!! I will be staying here again the next time I am in the area!!
The interior of the hotel had the appearance of cleanliness, until we checked in our room and while there for 24 hours, we killed 3-4 bugs, ants, spiders. Other than that, my husband and I was very pleased with the front desk customer service.
We were in Lewisville for some medical testing. The staff was extraordinarily helpful, the room was clean and the bed comfortable. My grandson used the fitness center and the pool. The hotel is easy to reach off I35.
The room was large with the nice seating area very clean pretty modern the kitchen area was being remodeled but it was nice the food was typical to best western. The staff was friendly and courteous took care of all our needs
The place was very clean, and bright. The breakfast was good with lots of selections to eat. The gym, and pool was also nice and clean. We enjoyed staying here! The parking lot was well lit with no issues, as all of us were driving old muscle cars and no one messed with any of the cars. Thank you for a great stay!
Stayed here for 4 nights and everything was wonderful...would stay here again!! The breakfast buffet was better than expected. The service staff were very courteous and helpful. The outdoor pool was a nice place to hang out at.
Our telephone line was dead and the room was not cleaned well, there was things left on the floor from previous days and our drinking glasses were dirty and never replaced. Other wise the breakfast crew was really nice and had the area really cleaned. Check in and out was great, there is some remodeling but no noise was heard at night which really helps.
It would have been helpful to know that there were renovations going on when I made my reservations. No access to ice machines on floor 2 while we were there. Construction debris covered walk-ways which from the parking lot which had to be navigated strategically. Reserved 3 rooms for my family who were in town for our son's graduation from UNT. Rooms were nice and clean so that made up for the rest of the hotel looking rough from the renovation.
Renovations were underway and this was not disclosed when my reservation was made. The unsightly appearance from the renovation work was distressing (Front entrance, second floor plastic covering the renovation area). After nine hours of driving a clean room saved the day. The reservation would have been cancelled otherwise. Hotel is in a good location with access to restaurants, mall, entertainment, easy highway access, but I expected better hotel accommodations from Best Western Plus.
Friendly, helpful staff. Clean, spacious rooms. Very good breakfast & coffee. Easy access from I-35E. Location was convenient for my stay since we were visiting with folks in Flower Mound, Highland Village, Carrollton & up in Denton.
Used this hotel for the first time in April of 2018 and I was 100% satisfied with my accommodations. The hotel was neat and clean with a friendly , efficient, and professional staff. I visit the DFW area several times a year for pleasure and will prefer this hotel for future visits.
I stayed in mid April for a couple of days on business. Hotel is under renovation that is almost complete. guests were not being inconvenienced. Hotel decore, cleanliness and appeal is among the best that I have seen, including stays at Garden Inns by Mariot. Staff are pleasant, helpful, and approachable. Breakfast was above average as well. Very good water pressure on second floor.
All of the staff were great! I am a manager at a Best Western in a different state so it is a habit for me to see and notice the little things, and I can honestly say, staff from every department were excellent. Because I have family less than five minutes from this hotel, I will definitely be staying here each time I visit.
we always stay at this hotel, we know the hotel is in a great location and the rooms are always clean and comfortable! The staff goes out of their way to make everything great!! We will continue to stay here every time we are in the Lewisville, coppell area.
Very nice hotel! Convenient location for an event we were going to just down the street. Early check-in was great! Friendly staff and easy reservation and check in experience. Beds were so comfortable that we slept in and missed the breakfast the next morning! I would definitely stay there again!
I highly recommend this hotel! We have stayed here twice with a large family group, and the hotel staff was very happy to accommodate us in every way. The staff is very friendly and helpful. The rooms are very nice and comfortable and the housekeeping staff fully services the rooms each day The full breakfast is great! The breakfast team keeps the breakfast foods hot and fully stocked. The are right there during the breakfast hours to assist in any way. The front desk staff is awesome! They made making reservations easy, greeted us with a smile upon check-in, and wished us well upon our departure. I can't say enough about the whole experience. It was awesome and we look forward to our next visit!
My car broke down in their parking lot and the manager told me no problem that he would not have it towed. It took me four days to come back for it and they were really kind about it. Saved me money!!
All I know is the service rendered to my family was excellent and we would go back to this site again if in the area! Thanks again for the accommodation. .....keep up the good work and please remember it's about the customer which is who keeps you in business, have a great day.
Stayed in lot's of hotels in my lifetime, but they staff at this location make it a place that i will definitely stay again. We went to a concert down the street and this was a perfect location to relax at afterwards. The Hotel Manager Carlos took care of us & it was my pleasure to write this Review. Paul Henderson
Had a great stay at the best western. Didn't get the chance to make it to the breakfast, but everything was well, great customer service. Highly recommended to everyone. The price was reasonable and will definitely will visit again.
I really enjoyed my stay here and the staff was fantastic. I love how they have your last name on a board greeting you upon arrival. This made the experience more personal for me. I loved the frozen yogurt machine they have, along with the yummy toppings they provide.
My wife and I stayed at this Best Western for 3 nights in October. Initially, the most challenging part was getting to the hotel from the Interstate. No fault of the hotel, the Highway exit signage could use some improvement. The room was good sized and the King bed was fairly comfortable. The decor was modest. Typical BW+. The staff was exceptional, however. Friendly and helpful attitudes were the norm throughout our stay.
Wonderful four night stay and the complementary breakfast was great. The lady overseeing the breakfast, Mildred, was attentive, quite accomodating and most pleasant to converse with. I could tell that she took pride in her job. The front desk staff was friendly and welcoming. The room service was good and the beds were comfortable. I would definitely stay again.
The staff were very friendly and helpful. Rooms are immaculate and the complementary breakfast was fantastic! The person in charge of the food, Mildred, was very kind and clearly took pride in her job. Very impressed. Extended stay at no charge all staff were outstanding. What more can I say. Excellence in motion. Thank You.
The room was large, immaculately clean and nice decorated.The front desk staff was very helpful and friendly. The inclusive breakfast was top notch. More like a high end hotel. Love the amenities especially the lighted pedestal makeup mirror in the bathroom. Towels were nice and thick. Every thing in the room worked!
Came to Dallas for a baby shower my daughter book the room for the weekend was really good room great hospitality very clean very organized breakfast. Would definitely recommend this hotel. Very easy to get to off of 35
Overall a very pleasant stay, the hotel staff was very attentive with any needs. Enjoyed the coffee available 24 hours and breakfast was great. Three drawbacks construction out front, toilet seat too low and tub floor uneven making it difficult to stand.
Our Church ministry held an event in the conference room. From the beginning of the initial booking to the day of the event, the staff was very helpful, courteous and so friendly to us and our guest. The manger Carlos was beyond professional with us and answered more than enough questions to help us ensure we had everything we needed to hold the event there. The other staff members Chris and Charlie were equally helpful and courteous. The price is well worth the value you get. We are booking our next 2 events this year with Best Western Plus Lewisville/Coppell
Extremely professional front desk and check in, very clean nice room, and reliable WiFi. For the price it was an extremely good value but you don't feel like you're in a cut rate hotel at all. We have stayed here twice and both times were great.
Light next to the mirror on the left side of the TV did not work. AC machine and heater worked perfect since I'm cold natured. Overall, amazing stay. Would definitely stay again and recommend to a friend!
The hotel was very clean and quiet. The staff were very professional and friendly. It seems that they work together to make sure everything is perfect for their guests. Also, there was a great selection of food for breakfast. Very satisfied.
Very accommodating. Looked for hotel late at night. They had room ready to go w/complimentary breakfast. Hotel was clean. Felt very secure once inside building. Breakfast was well tended too. Checkout was seamless. Even able to honor rewards night w/No prior coordination.
I have stayed here many times and am always impressed with the facility. Rooms are well appointed and still provide actual glassware and coffee mugs. I really appreciate this added nicety when I travel. I look forward to my next opportunity to visit this location.
This is the second year we have stayed at this hotel to celebrate our family Christmas. Once again the staff exceeded our expectations. We will definitely plan for next years get together at this same location.
We were needing an overnight stay while traveling, and chose this hotel for it's location. There was construction right in front of the hotel, but it was still easy to get there. The hotel was even better than expected! Excellent, updated facility with a welcoming staff (Charlie). Room was large and well appointed. It would be perfect if a longer stay was needed. A bonus for us was that it was free! We used BW points. Highest recommendations for this hotel.
Front desk clerks were amazing Finally felt recognized for my rewards level status Breakfast was delicious Room was comfortable My kids loved the idea of front desk issuing out board games I loved the water in decor bottle
This facility is the best Best Western that we have stayed at. We have stayed here before and the entire staff goes out of their way to make you welcome. When we travel to that area next time we will plan on staying at this location.
Great stay, very clean, quiet etc. A little difficult to get to with construction but otherwise ok. Breakfast was good with decent variety. Room was comfortable and quite large etc. Even though room was close to elevator we did not hear anyone coming or going. Overall a good stay.
Many family members traveled from Houston for a funeral in Lewisville and all stayed in the Best Western hotel. All the rooms were great and the breakfast excellent. The shower had had lots of hot water with a good shower head!!
I stayed here due to it be so close to my sister's house for the holidays. The staff is really friendly. I did ask that the drain on the shower be checked since it was draining slowly and there was no improvement so don't know if they did this or not. The blankets on the beds are very thin, so my daughter said she had trouble sleeping since she was so cold.
Our stay at the Best Western was wonderful - from the time I made the reservations, to the addition of a night, to the check-in, re-check-in and check-out. Staff was very friendly and helpful. The room was very clean and well-stocked with amenities. I would recommend this hotel to friends and family. Also, close to some good restaurants.
In my travels I always try and find a Best Western property. They most generally are very well kept, clean, comfortable and affordable. This locations in Lewisville was no exception. The hotel is easily accessible from I-35 with adequate parking. Check in was a breeze and my room was perfect. The hotel staff were very polite and eager to insure my stay was enjoyable. I highly recommend this property.
I can't say enough about how happy we were with our stay! The room was clean and comfortable. Every single staff member was friendly and eager to fulfill any request! The breakfast was wonderful with a lot of choices! We stayed for 6 nights and the breakfast had new choices each morning! I would HIGHLY recommend staying in this beautiful and friendly hotel! :)
I don't make a habit of writing multiple reviews for the same venue but I feel this is the least I can do. Having stayed in the BW Lewisville multiple times for at least a week in a row the last 6 months Carlos and his team never ceased to amaze me! They're always go the extra mile (Texas size!) to make me feel at home. I have spent in hotels across the globe and can safely say this is by far always the best stay ever. A friendly hello when you drop in, always checking on you, clean rooms with smart interiors, very complete hot breakfasts, 24/7 complimentary Starbucks™?, spacious parking, I can go on! But again what makes a hotel a 5 star experience is the people! You guys are amazing and again, being a frequent traveler I would normally not say this, though it may sound cliche as in 'there's no place like home' but you guys make it for me the closest as it can get so in this rare case I would say: I look forward staying in your hotel again, anytime!! Kudos and 6 stars from me ?? ?? ???????? Thanks again, Pim from Amsterdam ????
Staff was extremely inviting and friendly, they went above and beyond the call of duty to make my first stay in TX comfortable. The room was clean and nicely furnished, very comfortable. 10/10 would stay again!
The hotel was a very good BW Plus hotel. The staff was courteous and friendly. The facilities were in good condition and the room was clean and comfortable. Except for low water pressure in the shower, the stay was enjoyable.
I stayed at this hotel for 2 plus weeks. Within 2 days, every employee called me by name (not even sure how they knew that). The rooms are clean, the beds are comfortable and the amenities in the bathroom were just what I needed. Also the fridge in the room actually worked correctly (for some reason most don't ??). And even after that long of a stay, I didn't have a single complaint. The staff is what makes the difference at this hotel. The only thing I could compare it to is how they treat you at an expensive resort in another country. I have stayed at 4 and 5 star hotels that could learn a lot this hotel and their staff. Their attentiveness and concern and friendliness truly set the bar very high for future hotel stays. I will certainly plan to stay here again. My only TINY recommendation would be to have sliced fruit available with breakfast. The breakfast is VERY good with plenty of options but just adding that would be awesome :)
A nice clean hotel with friendly and helpful staff. Breakfast was great. The room was clean and comfortable with added amenities such as free purified water and lotion. I found the hotel staff to be helpful and friendly.
Easy access from the freeway. Very comfortable and clean hotel. Found all of the hotel staff to be very helpful and courteous. Great sleep! Would stay here again. Plenty of room in the king suite. Fairly standard breakfast.
We had a fantastic stay... the room was very clean and the bed was very comfortable... staff was very pleasant and helpful and the food was delicious.... Keep up the great job Best Western we will stay here again when we are in the area...
Hotel Staff, front desk - to - cleaning crew...ALL friendly & welcoming. Good breakfast. Clean facility, rooms are great! Highly recommend this place. Convenient location... Food, Airport , Shopping, all nearby.
Group enjoyed the same hotel two years in a row. Will do it next year if near our destination activity. Staff is the best! The breakfast is hot and varies day to day to be pleasing to all. It would be hard to beat for the rate paid for a group. Free parking, close to lots of restaurants and shopping center.
In town to volunteer with Operation Christmas Child and enjoyed our stay at Best Western. Convenient location, clean rooms, great breakfast, and facilities were very nice. Highly recommend and will stay with them again....
Friendly staff, clean rooms, great breakfast. I felt very welcome the whole time I was there. Staff was very familiar with Best western policies, and helped me with my rewards points. Good food options in the area, and comfy bed.
Best Western Plus in Lewisville Coppell was outstanding during Thanksgiving weekend. It was close to many shopping areas and family. The staff was friendly and the hotel was spotless. We had a great stay.
Great stay. Good location for our needs. Tasty breakfast. Felt personally welcomed. We enjoyed the overall appearance and updating of the facility. Parking our vehicle worked for us. We felt safe entering after dark.
Easy access on and off Major highway and shopping center. Comfortable beds and pillows. Excellent Staff excel in making you feel comfortable and at home on arrival and balance of stay.. Breakfast is above average. Attendant to assist you @ Breakfast and start your day off in a positive way. If you need an overnight stay this hotel is the one for you to consider.
1. Construction in area hindered easy access. 2. Much disturbance by teenagers running up & down the halls from the 2nd. & 3rd floor, doors slamming and no supervision. 3. Room was comfortable but the bed mattress slumped to the middle hindering a good night of rest. Dissatisfaction with room was discussed with manager at time of departure. Not a good impression for our first time using Best Western.
Stayed here for a second time, previously stayed in 2014. Will definitely stay again if ever in the US. Super friendly and helpful staff. Very clean, comfortable and quiet rooms. Convenient location close to I35 and DFW. Extremely reasonable rates! Couldn't fault this property at all! Hope to see y'all again soon!
Very nice facility but the staff ruined my entire visit. I will never visit again. The room was amazing I must say but the staff wasn't very welcoming at all. One of my worse experiences while staying at a hotel ever.
Even though it was a challenge to get in and out of the property due to street construction right in front, there was no extra noise or mess once I made it in the parking area and in the hotel itself. The staff are friendly and knowledgeable and the plantings and sitting areas scattered about the grounds were lovely and relaxing. Thought and care must go into this landscaping to be a bit of a oasis in the city.
We stayed at this hotel for a personal trip and found it to be super clean from the lobby to the room. Even the lobby restroom was clean! We drank clean tasting tap water (true) and loved the Starbucks amenities. I personally appreciate a CLEAN remote. Additionally, the staff was super friendly, and allowed us to use the business center a few hours after we checked out, and while we waited for our flight. We will definitely stay here again.
Best breakfast in DFW! This is a “green” hotel, and the breakfast buffet items are made from fresh ingredients. Guacamole salsa, breakfast tacos, fresh cranberry juice, and yogurt were favorites. Plus an abundant variety of eggs, sausage, yogurt, granola, 3 oatmeals, cereals, Starbucks coffees, teas, breads, “homemade” waffles, and more. The hotel is newly redecorated in a modern theme; rooms are clean, and beds are comfortable. Good value!
Charlie at the front desk was awesome. The hotel was great too, but Charlie was sincerely friendly and wonderful to work with. He truly elevated the hotel in our eyes from "great" to "outstanding". The room was nice and clean (and best of all, quiet!), and the food at breakfast was better than most hotels. I've stayed at other hotels that were twice as much and the service was half as good. So we honestly felt like we got much more than our money's worth here. Obviously, we would not hesitate to stay here again, and would happily recommend this hotel to others.
Our 2 day stay here was delightful. Room was clean and pleasant. Bed was comfortable and quiet over night. Breakfast has a varied menu and delicious. Wall St Journal availabke at the desk. This was one of our best Best Western stay
People are nice, the rooms are clean, it is well situated. However, for all the good stuff, the one thing that has a drawback is the food. The yogurt was in a machine, rather than individually packaged. You had no idea what you were eating. But there was a big selection. The eggs were scrambled so you didn't know whether they were from a hen or a refrigerated, pasteurized entity.
We stayed at the hotel for 12 nights on a sporting trip, room was very spacious and comfortable, breakfast was good with lots of variety and as much coffee as you like 24/7 staff were very helpful big thank you to Carlos hotel manager who could not help us enough, 2 miles to the train station into Dallas on the Dart green line, nice pool, and local bar & restaurant 5 min walk
Perfect location for our vacation visit to family. Wonderful breakfast buffet each day. Made use of the pool. Very roomy, comfortable rooms and a bottle of purified water each day. Very nice. Staff was very helpful and even loaned us an umbrella on an especially rainy evening.
very clean,very comfortable, great breakfast, great staff , mrs Charlene supplied transportration to and from service school ,great big rooms that were spacious, one of the best best westerns if stayed at, what a great place to stay .
The staff here was amazing and the breakfast was one of the best out of the many best westerns I have stayed at. The rooms were spacious and contained a few extra details that you would normally find at high-end resorts!
Very clean, modern, neat and welcoming. Beautiful aesthetic inside and outside. I am a platinum member, but was not acknowledged upon check-in. Friendly staff. A definite re-do if ever in that area. Excellent Breakfast, well attended to by staff members. PLEASE PROVIDE HAND SANITIZER, observed guest who needed to have it readily available at the breakfast bar. Great Stay!
Clean, comfortable, friendly staff. Great North DFW location with easy access to Frisco, Denton areas. Fitneess room was nice - logged up quite a few miles on the recumbent bike machine. Overall, a satisfying experience.
Hotel staff greeted us like we where coming home... rooms new.. beds comfortable... filtered water and water glasses waiting in room.. breakfast fabulous with Starbucks coffee.. I didn't want to leave...:)
This is a great place to stay when we go to TX to visit relatives. Clean rooms, good breakfast and courteous staff. We stay here every time. It is a convenient location and easy to check in and check out.
Clean, affordable, convenient location, good hot breakfast and great bed to get a much needed sleep. Closest hotel to the recreations fields for club soccer and close to restaurants and shopping centers.
Air conditioner needs huge improvement! Tiny pillows on the bed, but one full size in a drawer if you look for it. Couch was worn out and sagging,TV placement only good if you watch from the bed and there was no guide available plus HBO you had to pay for. We won't be back for sure.
We had 2 rooms and stayed 2 nights at this Best Western in Lewisville. It was clean, staff was helpful and location was great as it is right off of the interstate. The only thing I might mention was the breakfast; we weren't impressed. It was crowded and you had to make your eggs or your waffle in the waffle irons. (yes, including the eggs). This procedure really took a lot of time as people had to make their eggs in the waffle iron one by one. Coffee in the room was fine but there was only 1 regular and 2 decaf. Had to ask the 2nd day for more regular coffee. Also, they must be remodeling somewhere as the parking spaces on one side of the hotel were taken up with storage pods. Huge ones. I did like the hotel and will use it again, just a few little glitches.
We enjoyed our stay. Room was clean and comfortable. Easy on and off interstate. Very good breakfast. Plus there is an El Fenix Mexican restaurant in walking distance. And a Chilis. We would be happy to stay here again. Thank you to the staff.
I just enjoyed an amazing stay! The hotel and room were spotless. The management was outstanding (especially Carlos). The breakfast was amazing. The only bad thing is that I only stayed there one night. i will be back in the area on regular basis to visit family and without any hesitation this is where I will be staying!
Desk personnel friendly and efficient. Room was spacious and comfortable. Very nice complimentary breakfast. Room was clean and well maintained. When visiting relatives in Flower Mound I intend to book this hotel in the future.
The convenience of their location to my plant is excellent. The Staff was extremely friendly and very professional. The breakfast food is better than most locations I've stayed within the BW chain. Will definitely return and probably stay here for all my DFW stays.
I highly suggest this hotel! Rooms are large, and extremely clean. Staff is super nice, from the moment we walked in the door everyone was so friendly. Hotel was quiet, TV was nice. We will definitely return to this hotel and suggest to many of friends and family to book here.
I have been returning to this hotel for years and everyone knows me as a friend. The price is in my budget and the location is near my relatives. We have held reunions here and they treat us like family.
I went with my family, we needed to stay for one night close to Dallas and Fort Worth. It's a small average hotel but it was clean and the front desk personnel very nice. Breakfast was good. Everything worked properly.
I have been a frequent guest here for almost two years now. Carlos, Rebecca, and the entire team will make sure that your stay is perfect. Rooms are always clean, you have a fridge in every room, great TV, work station, shower with great water pressure, all that you need for a great stay. I had eight rooms this week for a business meeting and each guest enjoyed their stay and the front desk staff made sure everything went smoothly. The other recent plus is that the construction on 35E has completed and shifted south so getting in and out is much easier. Lots of restaurants within a short distance. Book with confidence!
Everything at this hotel was accommodating. Rooms are clean. Breakfast was good. The staff are very friendly. We will definitely stay here again. We are Rewards members and will visit more Best Western hotels in the future.
Not sure why this is called a Best Western Plus because not a Plus at all. We had a late check in and the man at the front desk was efficient and apologetic when he told us the elevator was out of order so we would need to take the stairs. The room was very dated but at least it was clean. Breakfast was the standard usual fare at these two and three star places so no unexpected surprises there! Sheets were a bit rough but beds were okay. An average place to stay for a quick night's stay but wouldn't recommend for any longer then that.
We spent 4 nights in this hotel. We arrived late in the evening and my first impression was the smell. It had a weird smell to the hotel. While it looks like the hotel has been updated i still felt a little like it was on the cheap side and while it looked clean I felt like it was just surface clean. The breakfast wasn't so great either. They offer eggs, pancakes and such but it was only so-so. I was disappointed because it was highly rated on tripadvisor. I wish I had kept my reservations at the Hampton instead. We also had to cross the parking lot to get to the pool. I won't be returning to this hotel. It was okay but definitely not as great as the ratings would suggest.
Room was very clean the hotel staff was very friendly. The breakfast was good hotel. The only problem we had was the cleaning staff trying to come in our room at 8 o'clock in the morning when we were still there. I would most definitely stay here again.
The hotel was very clean and updated. The little amenities in the room were a nice touch. Nice neighborhood with alot of stores and shopping near by. The staff were professional; except the Assistant Manager Jose was quite rude when we had an issue with a possible lost item. He raised his voice to my boyfriend when we were searching the laundry area with the maintenance man. He assumed we had just walked into the laundry area by ourselves without asking questions. The front desk manager was very polite and was very professional when we went back inside to let him know that we had found the item.
Always a great value and very clean. Extremely friendly staff, enjoy staying here when I am in this part of the world. Very good accommodations and amenities for their pricing. Lots of restaurants in the area and a convenience store across the street which is handy as well.
It has been a number of years since we lived in the Dallas area, we were surprised at the road construction and navigating our way to the hotel. This hotel and it's outstanding staff made the drive well worth the effort. We arrived and were greeted by a friendly and professional group. From check in to breakfast it could not have gone smother. A couple of nice perks, free Starbucks coffee 24 hours a day, the Wall Street Journal and the breakfast buffet.
This hotel is by far the best. All the staff gives 1st class treatment to all guest. Carlos, Susan, Rebecca and Keith at the front desk will make your stay the best. No need to eat breakfast anywhere else because. They have it all.
I was use other hotel all my business trip and family trip. But last year I use this hotel 3 months. very good for me and my family. All staff is very kind and nice also very friendly. One day have problem find rooms. all staff is help me I will take care of all my family. Also costumer center is very nice take care of all. I like this hotel and recommended . THANK YOU.
This hotel was clean, great location and good amenities! The hotel staff was excellent, especially Carlos. He was very helpful and provided several good recommendations for restaurants and things to do!
We had a nice stay at the Best Western Plus. The rooms are clean and the hotel is well maintained. The free breakfast buffet is good. It was nice to have a suite with a pull-out sofa bed in addition to 2 queen beds since we had two teenagers with us. Refrigerator in room was not very cold so we didn't try to keep food in it. They offer room service from orderinn.com which was ok.
Overall it is a great hotel to stay at.this hotel again. My only complaint woild be the strands of hair I found in the bathroom. Hair strands that are nit mind kind of grosses me out eventhoufh it was only a few strands of hair.Staff was very friendly. Location was great and easy to find. I would definitely be staying here again.
Great stay with the family! Staff was friendly and helpful. Breakfast was delicious. Rooms were large and clean. Property was well kept and very pretty. Great location. Everything we went to do was within 30 minutes. My family loved it!
Our room was very clean, AC was noisy (squeaky) in first room, but they quickly offered us another room. Food was good with a variety of choices. Friendly staff too. Room had tv, sm. coffee maker, microwave, fridge, & hairdryer. Didn't use the pool or workout room, but they appeared nice. Would have given more stars, but not real fancy with valet, gift shop etc. (Not that they were necessary) Definitely would stay again. Mexican restaurant at the end of the parking lot was excellent too!! Chili's was next door to that.
Can't say enough positive things about this hotel ... Property was pristine ... Room was wonderful ... If there was a negative it was the beds were a little hard for our liking but everyone's personal preference is different. Staff was amazing !!!! Special shout out to Carlos ... great guy and made our stay very enjoyable.
Hotel is new and clean, friendly and reasonable. Room swere big and bed was comfortable Breakfast buffet also nice and food was good. I highly recommend the Best Western and We will be back when we are in town.
Stayed here last month for a week. Clean and spacious rooms, excellent air conditioning. Breakfast is great but could use a little more variety. Also, the Starbucks coffee could be a little stronger taste. Small point: couple of times house keeping forgot to replace bath room amnesties. Very friendly staff. The swimming pool is small but also clean and very quiet(provably because it was just too bloody hot ;-)) Some shops and (texmex) restaurants near by. I look forward staying here again next week! Keep up the good work, greetings from The Netherlands
Very nice hotel, quick check-in by superfriendly and smiling Carlos Perez. Big rooms, good breakfast and nice and clean pool area. Many restaurants and shops close by. Our family, two adults and two teenagers, really appreciated and enjoyed our stay at Best Western plus Lewisville.
Love the jacuzzi tub room.* The service was fabulous and the breakfast bar was awesome. *Careful the floors are real slippery around the tub. This will be our local kid free night getaway for us. Thank you for the hospitality.
Best BW I have stayed in out of probably 20 BW's over the last 15 years. The staff, Charlie in particular was most helpful. I WILL stay at this facility again and have already recommended it to my family.
My husband and I stayed for a week over the 4th of July. The staff was extremely helpful and personable. The towels were clean and fluffy. The bed was comfortable and clean. The room was clean and cleaned daily. The toilet paper was great! (Did not crumble in your hand upon contact.) The Breakfast menu rotated some what daily and was tasty and fresh with Starbucks coffee. This is a great location easy; access to most major routes. The landscaping is well cared for and gorgeous! The pool is small but clean. The front and back entrances were washed daily! To tell you how clean this hotel was... I walked around on the carpet in my room in white tennis socks and they stayed white on the bottoms! Did I mention how personable the staff was and how clean this hotel is? Thank you Carlos, Rebecca, Jose, Martha, Hannah, and Maria! This now our go to hotel in Dallas area!
The staff here is incredibly nice. The hotel is clean and quiet. Breakfast has been wonderful and coffee is fresh all day. Thank you for such for a great stay. We look forward to staying again. Also a very big thank you to Carlos. After a 15 hour drive with the family we were beyond tired. Carlos got us checked in fast and off to our room. Thank you all!!
Great stay, beautiful decor, and awesome hot breakfast. Check in and out was easy. Very good price and close to DFW. It's a hidden gem. It's also a convenient location to Fort Worth, Grapevine, and Carrollton.
After flying into Dallas, we stayed the night at this Best Western before driving in. We had no problems, comfortable bed, spacious, and friendly staff. We will stay here again when traveling though Dallas.
Tired of Holiday Inn Express' nasty breakfast I booked here because Best Western has better breakfast. Good experiences in Florida (Navarre) and Colorado (Walsenberg) reassured me. Everything was great except the mattress, it was only slightly better than laying on the floor. This place is a no for side sleepers, room 304 anyway. I got 1 hour of sleep before my shoulders could take no more.
Easy to get to on the access road of the interstate. Quiet, clean and staff was professional. Ample and well lit parking. Breakfast was very good with great choices. The waffle was very good, The staff were very helpful and able to recommend good eating and entertainment! options.
Great hotel within budget located in good area, very close to good restaurant. The owner really care of his hotel and you can see the high quality everywhere, Room clean and comfortable very quiet, coffee and tea available all day. The stuff are un believable helping me to feel like @ home away from home. This hotel and his Management need to be Example and blue-print to any other hotel Elsewhere . Thank you all. Definitely coming back.
Best Western Plus in Lewisville was definitely a great stay! A++! The hotel is very, very nice, super clean, and offers an excellent complimentary breakfast. The front desk staff is very friendly and eager to be of assistance in any way. The dining area is kept fully stocked with the full breakfast fare and the friendly staff keeps the tables clean and ready for the next guest. The rooms are nicely appointed and beds are very comfortable. The bathroom is roomy with ample counter space for all toiletry and makeup items. Above all, it was the wonderful staff that made our 3 day stay so pleasant and such a great experience. We look forward to our next visit there!
Great trip Best Western was very good.Great service from Carlos and Jose.They welcomed my grandchildren to use the pool,they had a blast,could not have had a better time.The buffet breakfast was always delicious,with plenty of options for everyone.
The staff was super helpful before we even arrived. They were all super friendly and helpful and willing to take the extra step! I asked to borrow an ice chest and they had one available for me to use the next day! I would definitely stay here again.
I can't say enough great things about the staff! First class, attention to detail and customer satisfaction, friendly, and helpful. Super clean room and great breakfast! Convenient location. Surprisingly quiet for being as busy as it is!
Best breakfast ive had at any if the Bwp so far. The rooms are all updated and the lobby is beautifully done. I did not use the pool, however due to it being located accross the parking lot from the hotel with its own separate entrance.
Very clean and very nice, attendant who checked us in was very kind as well as the one who checked us out. Great customer services. The complimentary breakfast was delicious plenty of options always stocked. Overall our experience was excellent! I would stay here again and definitely recommend this hotel to family and friends. Easy to find.
Relaxing hotel, very nice swimming pool area, the workers at the front desk were very pleasant. The workers in the breakfast area were very friendly and willing to assist you and any way. We were traveling in a group because of a wedding and so for breakfast we wanted to sit together. The staff had no problem with us rearranging the tables. And after we finished they advised they would fix the tables back.
They recognize you when you return, the attention is very warm; excellent breakfast, nice swimming pool; room is very comfortable. Location is very close from any store or Mall; they take care you and can provide you any beer in the happy hour, with tolerance.
We really enjoy staying at this Best Western Plus. They treat us with such respect. Everyone is so friendly and nice. Everything is clean and smells good. The morning breakfast is excellent and the staff makes sure that there is plenty of everything. If there is anything wrong, it's fixed immediately. That's why we came back again to stay and will do so in the future.
Clean Average Hotel, but several of the breakfast items were cool/cold or hardly warm, certainly not hot. Pool was inconveniently located across the parking lot. Until TxDot get 35 in this area finished, access is dicey. Find the back way into the hotel, via Corporate Drive.
Everything was great. Carlos even sent me a text to let me know my room was ready for check in. Lobby was nice and clean and fresh. Everything was updated. The room was clean and very spacious as well.
Like being at a resort. The front desk was extremely helpful, we even got a text our room was ready before check-in....so we checked in. Fabulous.....what hotel does that.....!!! Thank you Best Western Great Job.........!
This has been a wonderful experience as always. The staff exceeded my expectations in helping with my needs. During the visit I lost my wallet, I called back and the did not hesitated to look for it and notify me when it was found.
We had a very nice stay here. Room was located by elevator and that is usually not a positive, but it worked out fine. It was relatively quiet all 3 nights we were there. Room was clean and spacious. They offer a decent continental breakfast and front desk staff and those serving breakfast were friendly and welcoming.
This hotel was clean and had all the amenities I needed for one night. Visiting family for a high school graduation. The hotel was close to where they lived and the location of the graduation. They had a very nice free hot breakfast bar and free wifi in each room.
I come to this hotel every six weeks for my electrologist appointment. The room, the staff, everything about this hotel is amazing! Charlene Bell is so sweet and we have had the best conversations as she drives be to and from my appointments. The manager, Carlos Perez, a handsome and welcoming man, was attentive to my needs during my stay. I have enjoyed my say in my last three consecutive visits. Excellent customer service and quality.
Nice hotel for the price. Hotel was very clean. Room were very spacious. Bed wasn't too soft or too hard. Easy location to get to. Hotel staff was very friendly. Breakfast was good. Will stay at this location in the future.
very quiet and clean. A little bit of a musty smell when you first go in, other than that is was great. Bed was comfortable, had a nice sitting area, coffee in room with bottled water to make coffee with. Large bathroom. and it was quiet, I never heard any guests.
I've stayed at this hotel before and the staff always gives me the VIP treatment. Whether it's storing some luggage, receiving some packages, or delaying checkout, the staff always tries to accommodate when possible. Complimentary copies of The Wall Street Journal, self-service omelettes, English muffins and non-dairy creamer (for those of us who need a milk substitute for our coffee), all add a lot of extra value making this hotel an excellent choice. Also, the business center offers two computers and I was able to print some documents I needed to take with me, so that was great, too. Unlike some isolated competitors in Lewisville, this hotel has a convenience store across the street and a pretty good Mexican restaurant about 50 yards away, especially good for travellers who are not renting a car. Very highly recommended!
Very nice, clean rooms! Also excellent staff. I don't have one negative thing to say. One thing I did love...the grounds were very well kept with beautiful flowers and trees. Just a very inviting place.
The Hotel staff were helpful, courteous and professional. They made us feel like we were welcomed back and special when we arrived even though we had never stayed there before. The room was clean and comfortable
Staff was very helpful. Room, hotel, and pool were very clean. Staff was also very personable. A great hotel experience. Had an issue with the clothes dryer taking too long because I overfilled it and staff offered assistance
I created an account just to write a positive review of Carlos and the front desk crew (and the woman who works serving breakfast). It had been well over a year since we had stayed and Carlos had remembered our family, our names etc...The hotel is nice, clean, and a very reasonable price. It has a better breakfast than other hotels as well. So impressed with the service here!
The hotel is very nice and conveniently located for our trip. The check-in was quick and there is plenty of parking. The employees are very friendly and the hotel is clean and well kept. The breakfast was great.
Not expecting the Ritz, my sister and I were very pleasantly surprised. Not extravagant, but the room was the biggest/best of this category hotel that I've stayed in recently. Toilet flapper didn't seat properly and I had to push it down manually (like happens at home on occasion). Breakfast was better than average. Internet was NOT secure.
I had a 4-day stay at the Best Western Plus in Lewisville Tx located on 330 corporate Dr. My stay was very pleasurable and met every expectation that I would expect from the quality hotel it is. The great experience starts from friendly reception at the front desk and continued through all staff from cleanliness inside and outside, and the shuttle service which used during my stay. The Drivers were timely and sociable and reliable. I will be back and recommend it 5 stars.
Room was very comfortable and clean. Attractive décor, loved layout of suite. Staff exceptionally nice, available,and helpful. Location right off the freeway made it very easy to get around the area. Very quite. Lots of choices for breakfast. Loved the 24 hr Starbucks coffee!!! Will definitely stay there again.
Had our reservation ready although we arrived after midnight. Had a good breakfast, lots of choices in the morning. Served from 6:30 - 9:30 which was good for us. We used the pool which was well kept an private. Staff allowed us to have a small birthday party in the lobby in the afternoon. Neat an clean with nice bathrooms.
The jacuzzi room was perfect! We had a wonderful stay, the room was clean and the staff was very professional and courteous. Would definitely recommend to anyone who's looking to relax. Beds very clean and comfortable, and a great free breakfast!
The hotel is clean and very nice. Staff was excellent with dealing with any issue that arose and very friendly. Pool although unheated was very usable. Rooms were quiet and well laid out. The outdoor property was well maintained and there are several benches to sit out and enjoy nature. They have wind chimes positioned throughout which make for very nice moments of zen. The breakfast was very good and varied day to day. Dvd player in room and front desk had movies to borrow. Location is superb, very close to anything you could possibly need. WiFi is usable, but not fast. Only gripe I have is they could have more ashtrays near the benches as many smokers use them and the butts litter the ground.
This Best Western Plus is a very fine hotel. Clean, attractively decorated, beautiful exterior and grounds. Most surprising was the complimentary breakfast - the best I've ever had of the self-serve type!
Hotel is terrific. Room is clean and comfortable and hotel is close to the airport, Dallas and many tourist attractions. Breakfast is complimentary and one of the best breakfast bars I've seen. Service is wonderful.
Very good hotel with great breakfast buffet. The staff in the front counter are very pleasant and with a great service. The hotel location is close to mall, shopping centers, and fantastic restaurants near by.
We can't say enough about how nice the entire staff treated us the entire time. The room was quite, and very clean as was the entire facility. We enjoyed the pool, workout room, free breakfast every morning until 9:30 including Starbucks coffee available any time. We also enjoyed the mini-fridge and mico-wave. Also had a great TV with cable plus DVD player that we watched free movies provided at the front desk. We will be back again there on our next trip.
The room was ready early. Recently renovated. Easy check in. Video games downstairs for kids, hot breakfast in morning. Rooms are clean and bigger than usual. Front desk staff competent and friendly. Free coffee all day. Would return again. Close to everything Lewisville
Staff was great. Very accommodating and friendly with our frequent visits through the lobby for complimentary Starbucks coffee hot 24/hrs a day. In addition their complimentary breakfast was a great mix of American standards plus some local flare (homemade salsa/fresh Pico Dr gallo/fresh fruit variety) ... looking forward to the next visit.
Need a business desk, rather than a table. This place has a friendly staff. The breakfast set up was good each morning. The beds cod use some updating. I kept rolling to the low spot on the bed. There was a light bulb out in the bathroom.
Check in staff wasn't very friendly, when I asked about checkout time, instead of answering he said I'll get to that later. Room had an awful smell when entering. Seemed more like staying at a motel. Breakfast was mediocre.
I want to compliment the front desk staff lead by Chris for their outstanding assistance to us when we found that our rental car wouldn't start on the morning we were checking out of the hotel. In the pouring rain, Chris tried to start the car with jumper cables but it wasn't responding. We then arranged to leaves the car keys with Chris so the rental car company could tow the car while we took a taxi to our luncheon.Thanks to all the helpfulness, our day worked out after all. The hotel is very well kept and attractive. They have an excellent free breakfast and they are in a very convenient location. I highly recommend them!
The team at this hotel is absolutely amazing!!! From Rebecca's warm welcoming smile to Carlos's charm, it's a great home away from home during travel. Everyone is so accommodating and friendly every time!!! I wouldn't stay anywhere else in the DFW area!
Staff went out of their way to make sure I had a safe place to park my very large trailer & pick up combo. I had to add text to make this fit the 200+ character minimum for this posting. Still not enough text. I had to add text to make this fit the 200+ character minimum for this posting.
Combine comfort, cleanliness, and genuine customer service and the result is this property. Rooms are spacious with furnishings that are contemporary and functional. (You can't have too many plugs at bed and desk side). Bed was first class, fresh bottle of purified water daily, and make-up mirror in bathroom. Front desk staff uniformly helpful. Complimentary breakfast and shuttle van (optional surcharge). Only criticisms are maintenance level in its smallish gym and a disappointing lack of fresh fruit at breakfast.
I was hesitant about the 600+ 5/5 rating at first, but can safely recommend the same now. I had a third party discrepancy that was handled appropriately. The room and accommodations were clean, and the staff genuinely were concerned about guests needs. A rare good job from me.
Stayed here one night for the Thanksgiving holiday. Rooms were spacious and bathroom was very clean.Breakfast was tasty and filling. Staff was very nice and helpful. Very reasonable cost! Would stay here again!
We stayed at the Best Western in Lewisville and had a good visit. We have stayed here before and always had a clean hotel as well as good service. The breakfast are above average and the eating area kept very clean. We would recommend them highly for any stay.
This hotel has been different than others. You have 24 hour StarBucks coffee in the lobby. You can either borrow a DVD, book, or game for free. We had a problem with getting our DVD to play and they instantly came to our room to fix it. The only thing wrong was the cord came loose. We enjoyed the breakfast. My kids are ready to go back. Would recommend this hotel and would stay again!!
Great service, spacious rooms, well maintained but too loud ! Very decent breakfast is included, unfortunately with plastic tools. Location is good but because of the higheay proximity and an important connecting road it is extremely LOUD !!!
Nice place , warm attention , breakfast was excellent with Starbucks coffee, every morning Room, very clean and good service, happy hour was good. the hotel location is close to the plant. as the same time, across the street there are Convenient store to buy some meals, pizzas, etc. Laundry machine available the 24 hours,
Excellent customer service oriented Hotel. Great staff very professional and extra friendly. Good location. Stay with my rewards points love the room and the pool area. Close to great restaurant and minutes from DFW.
My husband and I chose this location for the convenience to our son's apartment. We were so pleased to have found a great place to stay at a great price! We will definitely be staying at this location again! The breakfast was delicious and had lots of variety. The room was clean and comfortable. We loved having a suite for our visitors to be able to come see us and have a place to sit other than our beds. The staff was friendly, helpful and courteous. The hotel lobby and grounds were clean and well maintained. We highly recommend this hotel to anyone looking for a great place to stay at a very reasonable price!
We stayed here recently while in town for a wedding and it was great. Very nice and clean. Another thing they offered was Starbucks coffee all day in the lobby area and lots of flavored cream options. The wedding party had worked out a deal with the hotel for a cheaper rate for their guests, upon booking online i did not get the special rate. After we had checked out and returned home, I contacted the hotel by email and they were quick to correct the problem. Great hotel!
Excellent place to stay. I've stayed there every November and April for quite a while. I come down to the NASCAR races. The staff is excellent and very friendly. They all know me by name and I also know their names. I will not stay anywhere else when I'm in the Dallas area.
Amazing hotel for the price. Clean hotel and friendly staff. We never felt like we were just guests. We felt at home. The room was very clean and the breakfast was more than most places offer. We were pleased with the choices of items on the buffet.
recently had the pleasure to stay at this Best Western Plus, PLUS it was, very clean and Great Service from the front desk to the Really Good Breakfast served daily in the food area. When i'm in the Dallas area I will visit this Best Western PLUS again. :)
I travel a lot for work and make sure to stay in this hotel when go to Dallas. Friendly staff, clean rooms, and quiet environment makes for a great stay. However, the breakfast (real eggs, biscuits and gravy!!) is the best and really starts the day off right. Even tried the jacuzzi room once, and it was a luxury at an affordable price. Robes were wonderful.
I was greeted with exceptional customer service. The customer service extended throughout my stay. The room was great. The hotel was a perfect size, not a large hotel, but just right. It was quiet and comfortable!
Friendly staff, great breakfast. Staff greeted us every time we entered and exited. Room was clean. Breakfast was great with a variety of food to choose from. Love the Starbucks all day. Would stay here again.
The staff was wonderful, particularly those at the check in and out desk. We enjoyed our stay and will probably stay there again next time we are in Texas. Wonderful amenities; wish I had the time to check out the fitness room or pool. Next time I'll definitely bring my swimsuit.
I know that there's a wide range of quality in the BW brand, so we booked this one without great expectations. We look for clean, safe, and quiet when we travel - beyond that, we're not very picky. So this one was a very pleasant surprise. The room was comfortable and nicely appointed. Even though it looked out at a busy freeway intersection with a major arterial road, our room was quiet. We had two queen beds, each with four comfy pillows, plus a sofa with a floor lamp and a table with two chairs. The bathroom was decent, although while the vanity was definitely big enough for two sinks, there was just one. This BW bucks the trend toward providing little foil packets of shampoo by providing little bottles of shampoo, conditioner, body lotion, and mouthwash, every day. A very pleasant discovery. Breakfast was a real pleasure. We expected cello-wrapped stale Danish, but found a hot buffet, with two kinds of scrambled eggs, sausages, a DIY waffle maker, yogurt, cold cereal, a hot oatmeal (instant - ugh!) dispenser, sweet rolls, four kinds of non-sweet breads and a conveyor toaster, butter, peanut butter, cream cheese, and jam, a big bowl of fresh fruit (apples and bananas,) and various teas and coffees, including a robust dark roast that we loved. We stayed here five nights - actually, we booked it for five but stayed elsewhere on the second nights, as planned. The rates were reasonable enough that it made sense to do that, rather than check out and back in. My only "complaint" is that despite our carefully rehanging our towels every morning, they replaced them every day. The only reason I gave it four stars is that for hotels, I reserve five for the really fabulous big-name places and resorts. I never thought I'd say this about a BW, but this was a very nice place to stay, and if we're in the area again, which is likely, we'll definitely be back.
Pros: The staff was very friendly and extremely helpful. The breakfast bar was nice and the room was clean and quiet. Cons: Water saver on the shower head reduced the water pressure to the point where i didn't relay enjoy my shower. it was more like getting rained on with warm water.
My husband and I stayed at the Lewisville location for our eight year anniversary and I have absolutely nothing derogatory to say about this establishment! The staff was incredibly professional and polite. The room was immaculately clean, and the complimentary breakfast was delicious. Will be returning, and recommending to anyone I know heading towards the area!
Had a great three night stay. The staff made my stay great. Made sure I eat enough during breakfast and ready to serve. Breakfast had some different hot items I had not seen anywhere else. Mini breakfast burritos with salsa to name one. Coffee available all the time. The hotel is much like any new hotel but the staff was awesome.
We brought a very large group of people and we have really enjoyed our stay. The customer service has been great and everyone has been very accommodating. The breakfast was well done. The coffee is AMAZING! Thank you for a wonderful experience.
The staff are very professional and hospitality was Amazing! The Hotel was very cleaned and in a quiet area. They provided breakfast very morning and you can make your own waffle. We will definitely stay here again.
We stayed for 3 nights. Picked the hotel for it's location - close to restaurants and shopping, and an easy drive to visit friends. Front desk staff is very efficient and friendly. Breakfast staff were reactive, not proactive. Each of the 3 mornings we had to ask the staff (standing in the kitchen doorway) for refills of foods, glasses, cups, etc. - all things they should have seen were depleting and filled without having to ask for them. Saturday & Sunday breakfast was very busy, and there is insufficient seating. Yet, it took the b'fast staff an inordinate amount of time to clear tables when someone was done eating. Suggest the strange looking and uncomfortable couches in the 'lounge' area next to the b'fast area be replaced with tables and chairs to provide more b'fast seating. (In the 3 days we were there, and in & out at all times of the day and evening, the only time those awful couches were only used as overflow from b'fast.) Our room faced the freeway, but was surprisingly quiet. Note: Ongoing construction on I-35E makes access to the Corporate Drive exit a bit tricky - either north or south bound. And, the traffic is bumper to bumper and moves at a snail's pace throughout the day and into the evening. Allow PLENTY of extra time to get to and from the hotel!
This hotel has recently been renovated but still the bathroom and bedroom was very clean. Appreciated the early(1pm)check in and was very surprised when finding out the large and tasty breakfast buffet was open at 6:30 on a Saturday!!
Fantastic facility, all employees and accommodations 10+ out of 10. I would recommend this to anyone looking for a place to stay in the Dallas area. Thanks Best Western for all you did to make my stay the Best!!
I travel to Lewisville a lot and typically stay at the Marriott next door, but the Marriott stopped giving the government rate for veterans, making Best Western considerably more affordable. Which is surprising, because with the exception of the kitchenette, the Best Western was a nicer overall stay. The breakfast included a decent selection of hot and cold items, the rooms where clean (and quiet) and the staff was exceptionally friendly. You could tell that the staff really wanted to earn your business and ultimately they did. Overall a really pleasant stay! Would be remiss if I did not mention Rosa's Taqueria in the gas station right next door. The last thing you think of when it comes to quality food, is gas stations, but the taco's were fantastic and really cheap. Really a great little place.
Stayed for 2 nights. Good sized room, decent free breakfast but limited seating in the dining area. Good wireless signal, good bed and superb water pressure in the shower. Friendly folks at the front desk. Would stay there again.
It was an extreme pleasure to visit your hotel earlier this week. Everything about this hotel was top notch. The room was very clean. Services such as housekeeping were provided impeccably and on a timely basis EVERY DAY that we were there. The furniture was very clean and reasonably new. The beds were clean and comfortable. Complimentary breakfasts were warm and tasty. Kitchen staff were always on hand to refill items where stock became low. Absolutely every member of the hotel staff was courteous, efficient, friendly and they all made a special point to present a smiling and friendly face whenever we passed in the hall. Everyone, Carlos especially, went out of their way to greet us by name whenever we spoke. That trait does much to let guests feel welcomed and appreciated. While there, we received an overnight package delivery. The front desk went out of their way to contact us by cell phone as soon as it arrived (another very professional touch). I would have absolutely no reluctance to recommend this hotel to friends and / or family whenever they might be traveling to and near the Dallas area. This hotel will be on the absolute top of our list whenever we return. Jerry O'Neill Davenport, Ia.
This is the first time I stayed at this location excellent service very clean room great hospitality and great breakfast I am a Holiday Inn Platinum Elite customer when I come to Lewisville Texas I will stay at this hotel only service better than Holiday Inn Express
Clean, comfortable and accommodating. The room was ready for early check-in. A good breakfast is provided and the room had a sitting area with mini fridge, iron, ironing board, and hair dryer. The workout room could use some free weight dumbbells and a bench, but there isn't much room to house these additions.
Stayed 2 nights an throughly loved the room. Even had a makeup mirror. Only draw back was the water pressure in the shower. Not very strong. Other than that, lots of room, big TV and the bed wasn't to bad either. The staff was very helpful too!
I just wanted to say this this location provides excellent customer service. Especially the manager Carlos Perez the front desk supervisor. Everyone from the kitchen staff to the front desk staff was wonderful even the cleaning crew. They were a pleasure for the entire wedding even the bride and groom. They you for extending my room.
My two nights at this Best Western Plus were lovely. The staff was incredibly helpful and always available if I needed something. The room was comfortable and well air conditioned (which was so important as it was nearly 100 outside). The breakfast buffet had an amazing selection and the breakfast crew was especially kind and helpful. If you're looking for a place to stay in the Dallas Area, I can't recommend this hotel highly enough!
Nice clean room, good parking, friendly service. The place looks like it has been recently renovated. Breakfast has a limited selection of pastry, almost no fresh fruits (just red apples and oranges), no cups of yogurt, no half and half. Overall, pleasant experience.
The service from the time we walked into the foyer was great. VERY friendly and professional staff...yes even on a holiday, we received service with a smile. The breakfast hostess, Mrs. Martha Duarte, was so attentive. I woke up still dazed and confused from our long drive from Cali but she knew exactly what I was looking for and steered me each time with a gracious smile to what I was in need of. I know they don't have a tip jar, but this lady deserved every tip and some that could be mustered. You just don't see that kind of service much anymore from your hotel staff, but these people were very customer service minded.
The Best Western Plus in Lewisville is a very nice hotel for the price. The staff is very accommodating and attentive. The entire hotel is clean and well maintained. The beds are very comfortable and the rooms are well appointed with a mini fridge, microwave, and coffee maker.
Friendly helpfull staff Tranquil use of outdoor bench spaces Good price with full breakfast Walking paths or drive to resteraunts Outdoor pool with BBQ Near intersecting highways Good security lighting
I have travelled my whole life, and have stayed at many many different hotels.. This one has definitely stood out above many! My husband and I stayed here for several nights while he was on a work trip, and both the morning and night staff were above average! If I ever come back to lewisville, best western plus will be the place I stay! The breakfast and complimentary coffee was so good! They went out of their way to make us feel welcome, even to the fact that there was a janitor on my floor... And saw me taking our luggage to the car, and wouldn't take no for an answer to help me load my luggage! They were ALL so sweet! Definitely a 5 star in my book!!!
They are were very friendly. Front desk was very help. Recommend things to and hard 8s to eat while in the area. We had two great nigh stay with them. Close to a lot of fun things to do. Yummy breakfast helpful staff. Would stay again
The front desk staff were very friendly and helpful. The rooms were modern and everything was clean and maintained. The continental breakfast had a lot of selections and was good. The breakfast attendants were attentive. We will be back.
I was traveling alone with 3 children under 10. We had a three hour flight delay and arrived in Dallas at 1230. My kids were tired, fighting and wrestling and had a horrible experience with getting a rental car. No one would rent since I was heading out of town and the original car rental fell through. Arrived at 3 am 5.5 hours after I had thought. Overnight staff was so welcoming. Hotel manager wrote me a personal letter stating that he was sorry he didn't get to meet me, and left his personal phone number if I needed any help while in Dallas. On check out staff was super helpful and made me feel welcomed. I spoke with the hotel manager at check out whom insisted that I call him if I get lost after I left.
We were very tired. Everything was clean and comfortable. Staff was very friendly. Had Starbucks coffee. Our preferred brand. Unusual in motels. Was a great start to our morning. To bad this was in a town we probably won't go through again. Other branches should take this as an example.
I arrived a day early for a friend's engagement party that was occurring this weekend (Memorial Day Weekend). I got there around 8pm exhausted from flying all day. The hotel staff was no where to be scene. I waited at the check-in desk for about 10-15 minutes before someone came out from the back room to greet me. Once checked in, I got to my room (room 213) on the second floor and was amazed at how nice the room was - thus I started unpacking and settling in. First thing I always do is look for outlets, and I pleasantly found one near the bedside nightstand (score)! Put my phone down on the nightstand and was just about to hop onto the bed when I noticed a bottle on the stand. Took me a moment to realize what that bottle was - personal lubrication from presumably the guest before me. FREAKED THE HECK OUT - naturally. I immediately felt gross and ran down to the front desk (obviously not going to touch the phone). Whereby they apologized vehemently and moved me to another "upgraded" room which was pretty much like the room I was just one with slightly more space (100sqft?). In the morning they brought me a gift basket (fruits, granola bar, chips, water) to apologize which was a nice touch, but obviously I was skeptical the rest of my stay as to the cleanliness. The breakfast was standard and couldn't complain. My usual breakfast for hotels is oatmeal, fake eggs, and fruits which were all available. Coffee and tea were available around the clock which was great. The hotel gym was simple, they had a bowflex machine which offered many exercise routines, but no free weights. They also had 2 treadmills and a bike which I did not use but saw others utilizing them without any issues. Towels and water were readily available for gym patrons.
Extremely friendly, helpful staff. Clean and classy, great breakfast. They definitely give you your money's worth. I had to stay due to weather delays and wasn't in the best mood because of it, but this place treated me like a king. You can tell they value their customers. Very rare these days!
We chose to stay at this Best Western because we had points which made the room free and it was close(ish) to the Grapevine Mills mall. We didn't have high expectations but were pleasantly surprised. The inside and outside appear to have been recently remodeled. The outside, lobby, breakfast area and room were all clean and modern. We were also happy to find the front desk had bags of pretzels out for snacks in the evening along with red wine and fruit-infused waters. Mamma happy!! We took the kids to the pool. This is the only thing I found not up to par with the rest of the hotel. We had to walk outside the hotel and across the parking lot to get to the pool. The pool was just a rectangle and seems a bit dated. However, the chairs and tables are new and everything was clean. We would definite stay here again! Almost forgot-the free breakfast was good-no rubber eggs-nice selection.
Pleasant, helpful staff. Large, comfortable room. Ample parking area. Very nice lobby and breakfast area with tv's available to enjoy watching the Olympics. Coffee was not very warm the first day but was fine the second. Overall enjoyable stay.
great place to stay...always clean and friendly staff!! Close to anything you need. Great hot breakfast Easy check in and check out Friendly staff in every department. nice large rooms that are always clean
Staff was extremely helpful, polite. The breakfast was good. The staff helped find places I wanted to go and provided a map. Internet worked well. The equipment in the fitness center were working. The pool was clean.
Had to get a room after a long-delayed flight arrival. The property is quite nice, room big and comfortable. I was somewhat dismayed upon checkout to see a group of mud covered fellows checking in...not the kind of place for construction workers.
I want to thank the Front Desks clerks as well as Willie and just say thank you, thank you again. I was in Texas from Nebraska to help a friend who had to have knee surgery. After his surgery we were to return to his up stairs apartment. We did but he was unable to climb the steps. Plan B a Hotel. Stop at other but just did not like what I was seeing. The right off of the freeway Best Western Plus Lewisville Texas. Just the help from the desk clerk to the other staff. I was help with getting my friend out of the car as well as given a wheel chair to help him to the room which we kept for 2 days doing our stay. He did not have his phone changer they had one for him to use. The breakfast was super. I would highly recommend this Best Western Plus if you are in the City.
We've stayed at this BW+ location probably a dozen times or so over the past four years and highly recommend it. The place is well maintained and the customer service is always excellent. The rooms are well appointed, kept fresh, and very clean. The one downside is they could use more parking. It gets very tight on busy weekends, especially when people with boat trailers and the like take up several spaces.
The hotel is located conveniently to many restaurants. The room was exquisite and roomy. We stayed in a king suite. Upgrading at a BW is the only way to travel. The bed was comfortable. The breakfast was tasty with plenty of variety to suit everybody. Great stay!!
My family and i had to stay there for about a month, as our house was being repaired. It was so nice and the staff was always amazing! Carlos was always on top of always helping us when we needed it. Everyone was so nice and super helpful. My husband and i are planning on staying there again.
Nice facility. Staff always attentive. Little difficult to access from highway. Attractive lobby. Breakfast included all though I have never eaten there. Guest rooms could use remodeling. Your survey should not require a specific number of characters in order to complete survey. Are you happy now?
Hotel is difficult to get too due to the construction in the area. However upon arrival, the staff is attentive and ready to serve. The room was clean and ready upon arrival. The breakfast was quite good and well presented. The staff in charge of the breakfast was friendly and kept the various items well stocked.
Nice hotel that is well located. They have a well designed and stocked self serve breakfast with a lot of variety. It is kept in great condition. Our king bed hotel room had a nice couch mini frig, and microwave. It was comfortable and spacious.
The room was cozy & comfortable. The hotel is located right at the interstate which is convenient to everything. The complimentary breakfast was amazing. Restaurant quality & several different options each day.
We found the service to be more than accommodating, and exceeded our expectations for comfort.... Pool was like bath water due to excessive heat, but so nice to have a picnic area and furniture /decor warm and inviting
Every time I come to Lewisville I always stay at best western plus because the minute you walk in the front door they make you feel like you are at home. Carlos and Rebecca treat you like family and will help anytime you need anything. The continental breakfast is always hot and fresh and the coffee is always on. I would highly recommend this Best Western Plus to everybody when traveling to Lewisville .
I stay here every time I come to town for work and I love this hotel. just an awesome staff and very comfortable rooms. The breakfast is very good and a big section. Have to love free Wi-Fi and Happy Hour!
Is quiet , it's clean , it's in central location kind of you can go anywhere in Dallas and it's not far from all other places nearby the park very night Park call Central Park I love it. Nice staff. Reasonable price. Book online pay Hotel during stay
Great staff. Very accommodating when we had to extend our stay. Very clean. Breakfast was busy. Food looked okay though I stuck with the coffee. Parking was easy and the location was very convenient. Lots of construction still happening on I-35 near the hotel but it was easy enough to get around.
Excellent place to stay when in the Dallas area! This trip was for business on July 4th weekend! My wife and daughter had a wonderful time Tuesday and Wednesday while I was in a training course for Toyota. I've stayed at this hotel at least six times in the past and it's always a great experience! The staff always goes above and beyond to make you feel at home and help in any any way they can to take care of your needs! I would recommend The Best Western Plus Lewisville Coppell to anyone! Andrew Harris Stillwater, Oklahoma
This hotel was wonderful but we almost had a setback! Carlos and Rebecca went above and beyond from the beginning to the end. I can't say enough good things about these two! They deserve a raise...as well as housekeeping. The hotel is very clean and so was our room. Our room was spacious, bigger than average flat screen tv, and comfy beds. The breakfast was a really good combination of hot and cold items served. It was really good! I loved the extra touch with the waffle maker in the shape of Texas...super cute! Our family swam a lot and the pool was clean and refreshing. We even used the grill in the pool area one night. I also want add that the hotel is only a short 10 minute drive (if that) to the Grapevine Mills Mall and other Grapevine/Southlake attractions. The only thing that we (almost) had an issue with was when we were checking out we were confronted with a stack of terribly soiled towels(orange makeup all over or something. I don't even wear foundation or anything, but if I did this would be a wa-ay off match) and were asked if we wanted to take them home since we were now responsible for paying $70 for 4 towels! In complete shock, we explained that we had refused cleaning service and that our towels hadn't even been picked up out of the room yet. We only stayed two nights and we chose not to have our room serviced the day before because there wasn't really anything that needed to be done, so there was no way it was ours. The gentleman at the front desk went to the back to talk to his manager and in the end it was credited back to us. We will see once the credit hits, but I feel confident that it will. It was nice that they trusted our word and that it never escalated. That's why I'm going to go ahead and give them 5 stars because other than that one thing that never really turned in to anything...it's was a wonderful and pleasant experience. We will come back and stay again!
Very happy with all aspects of our stay. The room was very clean and comfortable. The staff were extremely nice and very helpful. The breakfast was very good. My daughter really enjoyed the yogurt bar. We will definitely stay here again.
From the second we walked in this hotel exceeded expectation. Carlos Perez was professional and caring . Every detail was well above industry standards . From the pristine fish tank to the ecological conscience , every detail is sure to impress. Every staff member we encountered had a heart of service and a warm smile to match . I cannot recommend this location strongly enough . Room décor was excellent and every need was anticipated , this is the gold standard .
This hotel is conveniently located to I 35E. The staff is extremely friendly and helpful. They have a full breakfast that is more than adequately replenished. The grounds are well maintained and up kept. My room was very clean and inviting.
Very helpful staff at check-in the man at the desk went out of his way to help me get in my room as soon as he was able to do so ! Very understanding we were there for my grandsons funeral and we got there early that morning it was getting hot outside check in was at 1:00 we didn't have anything to do but get some rest . The man at the desk said he didn't have a room yet for us yet. So he took my phone # and he would call me as soon as he had one for us ! I didn't even get out of the parking lot and he called and said he had found us a room . We went back in and got more rest after a long drive down there that was very nice to get service like that . Thank You very much Rocky
Loved staying at the BW Plus. Room was super nice; living/working area separated from the sleeping area. The wifi worked flawlessly, the air conditioning was super cold (like I like it) and the amenities were perfect. Even the soap, shampoo, towels and even a little bottle of mouth wash were top shelf. This far exceeded my expectations, I highly recommend this hotel. Thank you for a great experience!!!
This goes in the books as one of my most enjoyed hotel stays. Service, friendly and professional! Amenities, simple but more than adequate! Rooms, VERY clean, spacious, well stocked and well decorated. It's obvious that the staff here really care about keeping their hotel up to date, and keeping their patrons coming back. I highly recommend this hotel!!
The rooms were large and recently updated the building was clean and the breakfast was good. However, there a a strange damp smell in our guest room. Also, the exercise room was quite dated and extremely hot.
Stayed two nights here on business. Received a text from Hotel in route that I could check in early! Check in was a pleasant experience...staff was very friendly and courteous. Room was very clean and spacious. Plenty of well lit parking. Would stay here again.
We had bad luck during our last stay in Lewisville at a Quality Inn, so approached this trip with trepidation. We need not have worried since this Best Western Plus was just perfect. Everything is well maintained, the rooms are quiet and the staff is both friendly and helpful. We will stay here each time we have to be in this area. Easy access from I-35, too.
This was a last minute trip, so I didn't have a lot of time to plan. Was able to make reservations quickly. Staff was friendly and helpful. Rooms clean. We had an excellent time. We go to this area several times a year, usually stay closer to Arlington. However, I think we have a new favorite place to stay.
Great customer service, rooms, cable channels, and breakfast. Great location right of off I-35. Ask for Rebecca she will take care of you. All staff is great no matter who is a the front desk they will welcome you with a big smile!????. Thanks guys for taking good care of me!! See y'all soon!!?? SH
We stayed here the 17th - 19th of June. I had originally booked on Priceline a one night stay for the 18th. We decided to head down early I called the hotel and asked if we could keep the same room since I was booking another night through the hotel. Carlos said "no problem I will take care of it". Received a great rate and we enjoyed our stay! The hotel is a great place for couples or family's. This hotel goes the extra mile to make you feel comfortable. There are movies, books, games on loan for you to use. They also have extra touches around the property such as a very pretty small sitting area with a bench and wind chimes, flowers, etc. I have to say this is a very clean hotel! It's a little older, but very nice. They serve breakfast in the mornings there is a very sweet lady who takes care of that her name is Martha, she makes an amazing green hot sauce to enjoy with you eggs or whatever in the morning. Would definitely stay here again. Couldn't ask for a nicer staff.
The Front Desk staff was extremely cordial and informative on arrival. The room was clean, cool, and spacious. All staff members we encountered were friendly and inviting. The breakfast attendant was effecient and helpful.
The hotel was clean and comfortable. The staff was friendly and professional. The breakfast buffet was very good with a lot of healthy choices. I would recommend this hotel to anyone looking to stay in the Lewisville area.
The staff were very professional, and extremely nice when I came in. The room was very spacious, everything was very clean. I really liked the King Suite had a fold out bed for my son to sleep on. I slept like a baby and didn't hear anybody in the other rooms. The hot breakfast in the morning was exactly what I needed after traveling all day. I give the hotel 5 stars and is worth every penny. The beds were very comfortable and I loved they had purified water in the nice bottle! I will continue to stay here whenever I am in Town.
I would recommend this BW to anyone traveling through Lewisville. The desk people were very nice and responsive to your needs. The room was very nice , also very clean. Breakfast was outstanding, the area was very clean and your choices of foods were great. I would give this BW ***** Stars.
Stayed three nights for a graduation celebration. Hotel was updated, room was clean, staff were friendly and helpful...provided shaving cream after mine exploded during plane flight and toothpaste when we ran out. King room also had fold-out bed in couch for our niece who was traveling with us. Couldn't have asked for a better stay.
I stayed here overnight with my daughter. I come to Lewisville frequently and will never stay anywhere else. I had some issues booking online and so I ended up calling the hotel directly. They gave me a discount for my troubles! It wasn't their problem but they wanted to make it right anyway. They were very friendly and the hotel was impeccably clean. I loved having the coffee available in the lobby anytime. The staff was professional and the breakfast was wonderful. I just can't say enough about this hotel. A wonderful place to stay
Most friendly, professional, helpful staff ever and a lovely great first impression of the hotel. Fortunately everything about the hotel was exceptional, and I don't give praise lightly. It was clean, stylish, roomy, with a excellent breakfast which was beyond good. Room itself was well equipped and comfortable. I was very pleased with my stay, I hope to be back for another visit in the future.
We are here for the Great American shootout in Lewisville. This is the best place to stay bar none the help is wonderful and the rooms are immaculate. It is in the center of everything right on the interstate quiet perfect place. When we come here next year this will be the first place we call.
We travel with a service dog & 2 small children. This was the easiest & friendliest check-in & stay. Beds were very comfortable. The complimentary purified water in a GLASS bottle was a neat little perk.
Alfredo is absolutely amazing! He is doing such a wonderful job with the grounds. All the plants are so carefully tended. Chris and Carlos at the front desk are helpful and attentive and Martha is the queen of the breakfast buffet! Keep up the good work.
The staff is EXCELLENT! Carlos and Martha were helpful and made sure our group had everything we needed. Easy access to restaurants and for our group, convenient to our meeting as well as to both airports. Quick freeway access.
From front desk to checkout this was a good stay. Rebecca checked us in and was very helpful and friendly. The breakfast area was very clean and the meal was one of the best chain hotel breakfasts. They also serve Starbucks coffee. Checkout was quick. We were about 25 miles from the hotel and my wife remembered she left a pair of shoes in the room. She called the desk and the man said he would call us when housekeeping returned to the lobby. He called about a hour later and said they were found. She made arrangements for our daughter to pick them up in 4 days. We will stay at this hotel again
The staff was very courteous. The room was clean. The staff was extremely helpful in providing us with information about attractions in the area. The fitness room was well organized. I would recommend this hotel.
Great people who run this place! NO qualms about giving gratuities, deals and extras!. We thoroughly enjoyed our stay. We will be there again. Outstanding breakfast, extra clean floors. Well setup room. Very clean pool and breakfast areas.
We stayed over night May 18 so we could attend our son's Ordination Service. All staff at the front desk were outstanding at meeting all our needs. The room was very quiet...fabulous since the hotel is near a highway and appeared to be full. Also, the room was very clean and spacious. Another benefit for us was that the beds did not have those heavy, very hot comforters/duvets. The bed coverings made sleeping much more comfortable. We would definitely stay here again. Proud Mother
The hotel was clean and had a friendly staff. We enjoyed our stay and was pleased with the hotel. The only negative comment about our stay was a musty odor when you walked in the room. I would stay at a Best Western Plus again.
Staying in a town such as lewisville generally doesn't excite me much , but I was pleasantly surprised by the Best Western I chose to book a room at this time. From beginning to end my visit was completely flawless. The smiling faces at the front desk , the amazing women in the room service department , not to mention the complimentary flavored water, ensure I will most certainly be staying here exclusively every time I visit ! Five stars Best Western !
We received great customer service while staying in Lewisville. The rooms were appropriate size and very clean rooms. There was no stress when checking in or out. The pool was small but perfect for us. I would recommend this hotel.
This hotel had fantastic value. We paid right at $100 after taxes and the room was spacious and comfortable. It included a living area, fridge, microwave, new 'clean remote', and an outlet with six plugins and two USB ports. The breakfast buffet was tremendous with lots of variety. Strongly recommend.
I can't say enough good things about this hotel. Easy access from I-35. Close to quite a few restaurants but most outstanding was not just the location but the accommodations. Carlos took our reservation over the phone and was a dream of a desk clerk. Everyone was so friendly. We had requested a downstairs room close to an entrance because both hubby and I are slightly handicapped and cannot walk a long distance; i.e., down a long hall. Carlos fixed us up with the perfect room. And the room itself was superb. It was very clean and comfortable with the nicest accessories......real beverages glasses not plastic ones, real coffee mugs not paper ones, lots of TV channels (hubby's criteria....lol), sofa bed and easy chair plus rocking desk chair, elite bath accessories (shampoo, lotions, mouthwash, soaps, etc.). The hot/cold breakfast was excellent with two selections of scrambled eggs, lots of bread with a commercial toaster, lots of beverages, fruit choices, waffles, etc. Starbucks coffee in the lobby 24/7. Lovely lobby/breakfast accommodations. Even though it was adjacent to the Interstate highway, it was very quiet and no noises from upstairs or next-door rooms. I could go on and on about this hotel but I think you get the picture. It is a very classy hotel but not classy-hotel prices. I highly recommend this hotel. You will not be disappointed.
Room was clean and very nice. Bed was just a bit to firm. Breakfast wasn't the best but eatable. The drainage from the roof over front door needs better drainage system when its pouring rain, we got wet from water dripping down.
After a long flight, it was a blessing to be welcomed by Rebecca at the desk and offered refreshing lemon/lime water while checking in. The rooms were comfortable, the breakfast very good with a variety of food to choose. We'd come back here for sure! Thanks to all the very friendly and helpful staff!
My daughter and I stay here every year for a fun filled weekend of shopping. Hotel is very safe and close to Grapevine Mills mall. Lots of shopping, eating and movies close by. Hotel is very clean and quiet. Beds very comfortable! Will continue to stay every year with Best Western Plus!
If it weren't for the fantastic Front Desk Manager, Carlos, our whole trip would not have been the same. We loved the hotel. It was in a perfect location for our needs. It was clean, everyone was friendly - both guests and staff. BUT - Carlos made sure that every thing we needed during our stay was taken care of. If we wanted to go here...he told us how to get there. If we asked about this...he told us how to do it. There was nothing about this stay that didn't go as we would've hoped. Thank you so much Best Western Plus for making sure that your hotel was in the appropriate hands. In Carlos, it could not be run better. Thank you! Thank you!
The word BEST in your brand certainly applies to the Best Western Plus Lewisville Coppell. Super clean hotel with the best staff working there. Regardless if you traveling north or south on I-35, very easy to get to the hotel from I-35. A very nice shopping mall and a variety of great restaurants available within a quarter mile from the hotel.
Our experience at this BW was very nice - rooms very clean, fresh (free) water and coffee in room, lovely breakfast, free Happy Hour (!) and happy, friendly people to attend to our needs. Good location.
I stayed four nights for conference at University of Texas, at Dallas. I was satisfied for excellent location and quality of service. I wnat to visit Best Western PLUS Lewisville Coppell, Lewisville again next time.
We came from Iowa to see family and friends and to go to the NASCAR Race. We had booked at another hotel and was Very disappointed, so I found the Best Western Plus and gave them a call. Carlos answered and he was super nice and helpful. He gave us a Great Rate and let us check in early morning! Carlos was super sweet and helpful, he made our family feel very welcome! All the staff we dealt with was super nice! Martha the breakfast hostess was so sweet, she greeted us every morning with a smile and good morning! We Highly recommend this hotel to everyone who comes to town needing a nice comfy friendly place to stay! ?
When I have to be in Dallas for meetings this is my place to stay. Friendly staff, nice rooms and great breakfast. I stayed on the 3rd floor and king room, with a sitting area and work area it is great for business travel. Will be back soon.
Every time I use this particular hotel, they have found something else to provide great service. Not on,y is service top notch by all I came in on tact wish, I needed a shuttle ride, but the shuttle was out. One manager took me in his personal car! Hotel is clean, clean, clean, and well maintained. Tons of little convenience touches throughout hotel and sleeping room.
Thank you for a very comfortable and welcoming stay,the staff went out of there way to accommodate me. Ardith and Carlos made my stay so amazing, I will for sure return. Charlene was kind enough to arrange transportation to Dallas fort Worth airport at 6 in the morning.
I flew in to Texas for a business trip, and it was recommended I stay at the Best Western in Coppel. I was glad I did, it was an overall great experience. Friendly and accommodating staff, very clean rooms. There are two restaurants within walking distance which I took advantage of when I was too tired to explore, and when I was feeling more adventurous there are plenty of shopping and restaurants within a mile or two. The front desk was lovely, and helpful when I asked for recommendations and directions. I will certainly stay again, and direct others if the need arises.
If i could rate this motel with 10 stars i would. The staff is the best you could expect.I stay there twice a year for NASCAR races. The staff treats me like family and the rooms are so nice and very clean and also very quiet.I hope to stay there many more times.Thank you to Chris,Carlos,and Keith.
I've been coming here for years, three times each year for the TMS races. Beds are comfy, service is excellent. Rooms are modern and clean, all the things you want. Carlos and Louis are the best front desk guys you can find. They are most excellent!!!
Rooms 216 and 218 provided an ideal setup for three generations of travellers. The beds were comfortable, there was a sofa bed, the room had a good desk for working on the internet while others could watch tv and the bathroom was well supplied with amenities. It was too cold to swim -- even in early April -- and the exercise room had good equipment, though it was small. On a business day an early morning workout might have been crowded. Predictably people will disagree over breakfast. For some the waffle machine will be just what they want. For others, industrial standard scrambled eggs could be off-putting. For me the cereal and oatmeal was perfect. Coffee was ok. We were there for one day for a family wedding, so the hotel was not the draw card. But when the front desk people both checked us in early (we were flying from the Northeast), and gave us directions to their favorite Mexican restaurant in Grapevine, we were most appreciative. We would definitely return.
Do not do many reviews even though we stay in a lot of hotels. Making a special point of praising this Best Western and in particulary Carlos on front of house reception. From the minute we came in early to leave our bags until the minute we left, he was outstanding, nothing too much trouble. Always polite and courteous a staff member this chain should be very proud of.
The staff is incredible, friendly, knowledgeable, and professional. Jessica and Carlos make it a point to ensure your stay is comfortable and they are always ready to give you a warm welcome. The continental breakfast is fresh and consistent each morning. The cleaning crew are pro's and I feel comfortable leaving laptops and other personal affects in the room.
From the moment we walked into the lobby, we were greeted by smiling faces and friendly, helpful staff. Our room was perfect with all the necessities within reach. The bed was certainly comfortable and the room was spotless. Breakfast was not only amazing, but the staff was on hand to assist and even make suggestions for options. How can you hate a hotel with fresh ground Starbucks coffee available 24/7?! We certainly enjoyed our stay and will most certainly be booking with this hotel for every future trip to the area.
My family had a wedding in Lewisville. I booked our reservation early with Best Western, but my dad did not. When he called to make reservations and stated that he wanted to be in the same hotel as his daughter, they were booked. However, they found him a suitable hotel from another chain less than a mile away and even gave him their booking information. This went above and beyond the call of duty to help out an elderly fella to be close to his family. The hotel stay was very pleasant and the staff were wonderful. I'm a fan for life!
I Couldn't ask for a better place to stay. From the time I checked in, I knew there something special about this Best Western Plus Hotel. The rooms were very spacious with the extra larger king bed, the breakfasts were nice with a wide selection of food to pick from and there customer service was inpecable. I will return to this location...
Management and staff went out of their way to be friendly and accommodating. They allowed us to check in early and assisted us in our of our special needs. We stayed a week and plan to stay at this hotel again.
It was for the first time I used this hotel and it was an excellent experience. Extremely clean lobby, room, breakfast area, the pool, etc. Nice breakfast with plenty of choices. Extremely friendly and helpful front desk employees. I will certainly return and I warmly recommend this hotel.
Could not be more pleased! The appearance of the facility was extremely clean. The breakfast buffet was delicious, warm, and the food service staff was very courteous. The shuttle to and from DFW was very prompt. Again, will stay there again on all of my business trips to the Dallas area...and recommend to others as well.
Had great service from check in to check out. I don't live in my hotel room, so I don't expect luxury, but the bed was comfortable and the room was clean and comfortable too. Those working at the front desk were helpful and courteous, the woman taking care of the breakfast area was cheerful and helpful. The breakfast wasn't gourmet, but it was quick and had enough variety for those in our group. The 24 hr coffee was a plus for the coffee drinkers in our group! The manager gave us a great suggestion for a Mexican restaurant and we all had a wonderful dinner!
We travel a lot and best western is never our first choice to stay...however, we were so impressed with everything I had to get on trip advisor and write a review which I have never done before. We came with a group of 50 people for a dance competition, at breakfast i'm pretty sure everybody in the hotel was in the breakfast area at the same time and not once did any of the breakfast items run out and everything stayed extremely clean the hotel staff were running around like crazy making sure everything went smoothly. And a fantastic job they did! As I write this I'm still pretty much in shock at the whole experience. Yes, best western, great experience. Without writing a book for the review everything else was pretty much great, the room, facilities, fridge, microwave, amenities. You will not be disappointed with this best Western!!
The hospitality was above reproach. Felt like home away from home. Gave us a goodie bag at checkout with water, CHOCOLATE & trail bar. Highly recommend and will return. This is what hotel staying is all about. Take notice other establishments their doing it right at Best Western Plus in Lewisville, Texas.
Only stayed overnight as we were visiting friends in the area. Easy to get to. Rooms & beds were incredibly comfortable. Considered buying a set of their sheets! Super soft. Hotel was very clean & staff was friendly & helpful as needed. Loved that their breakfast selection had a bit of a mexican flair. Good choices, fresh & tasty. Would definitely stay here again if in the area.
The entire place was very clean and professional, The entire staff was friendly and nice. The breakfast was cooked well, nice selection, and a friendly relaxed atmosphere. The access from I-35 was easy,, ample parking, close places to dine.
It was a business trip that I didn't want to go on to begin with. Delayed flights that made me miss connecting flights, airport food, the waits, and paying 12 dollars for a cheeseburger for the pleasure of waiting made this trip from Iowa to Texas one for the books. When I finally checked in, let's say that I wasn't exactly a ray of sunshine. I had mentioned my frustrations to the hotel staff, and instantly, they knew who I was, what company that I was with, and the troubles that I had getting there. The staff instantly went into a "How can we make this guys day better mode". I had apologies for things that the staff had no control over, I had their sympathy when I had no right to have it, and the bent over backwards to get me to my room in under 60 seconds. The room, by the way, was beyond belief. New, fresh, huge, clean, well stocked, and very inviting. I'm an old guy, and have traveled most of my life, from Europe, the Middle East, the far East, and all over the USA. (I'm from Iowa, GO HAWKEYES). The entire staff, without reservation, made the 3 days in Texas AWESOME. .....So, knowing that I have a 4 hour layover to get home, I was dreading the trip home. I shared that with "Carlos" (the Best Western employee that took me back to the airport) and he and his personality was unheard of. He knew of my problems getting there, and was sincerely moved about my problems of getting home. Carlos, was just the last person that I dealt with, but they were ALL fantastic. I have NEVER commented about any hotel or product online before, but my experiences at the BEST WESTERN LEWISVILLE warranted such action. Bravo guys, well done. Ken Midyett, Keystone Iowa. 515.402.8156
Everything was better than we expected. I will stay here again. We had a family reunion and booked 3 room. Everyone was happy with the rooms. The breakfast was good. The staff was nice. Clean comfortable rooms at a good price is what we wanted and we were happy with everything.
Once again Carlos, Rebecca and the rest of the staff have gone above and beyond making our group feel welcome and right at home. They always go above and beyond to ensure we have a great time. We have been staying here quarterly for many years and look forward to many more years of their great hospitality!
We travel annually to Lewisville to see family. For the past few years increasingly that means staying for multiple days to care for my mother in her independent living facility, a hospital or a rehab center. We always stay at the Best Western Plus in Lewisville. We repeatedly enjoy a clean and quiet room and a very good breakfast. Beyond the clean and quiet room the key reason we return to this hotel every year is the staff, they are most helpful and friendly. I had healthcare forms to be copied and rather than sending me to who knows where they made copies for me at the front office. The front office, kitchen and housekeeping staff are very nice. We sincerely thank the entire team! Steve Hinds
Stayed here the night before we headed over to great wolf and it was awesome, best were comfortable, clean and staff was extremely friendly.. Very quiet even though it's sort of right by the highway.. Great stay. Will be staying there again!
The staff was very cordial and accommodating. The location to DFW airport was very convenient for us at least since we were visiting relatives in Lewisville. Cookies in the evening was a nice touch. My wife preferred a foam pillow for her neck, which was available. There was a washer and dryer available if needed. There was a business center with a couple of computers and a printer for your use in addition to free Wi-Fi. We've stayed at the hotel on an earlier trip to the Dallas area and will likely stray there again in the future.
Large comfortable rooms and free hot breakfast. Reasonable price. Near to several restaurants (within walking distance) and just off the I35E. Ample parking space. Have not stayed here before but would stay again if in the area.
We tend to avoid Best Western Hotels, but we decided to take a chance due to the wonderful reviews on Trip Advisor. We were able to park a large moving truck which towed our vehicle with ease! A gas station was right next door! So convenient! The hotel is beautiful, despite the fact that it is a bit older. The staff was very helpful. Our room was very comfortable with a huge bathroom and comfy beds. I had wished for a bit more selections for fruit and yogurt. Another suggestion is that they should include salsa for the eggs! The woman in charge of breakfast was so sweet! She even brought my husband a fresh glass of juice. We found it very convenient to our new home here in the Lewisville area! We will definitely have friends and family stay here when they visit us!
great place to stay with nice clean rooms and friendly and caring staff. only stay here....Only place we stay in Lewisville, TX English speaking as well. Close and convenient location to all shopping centers, malls and restaurants. great location
From the moment I checked in to the moment I checked out, I received incredible customer service. First, the manager, Carlos, checked me in and provided me a hand written note with his name and number and told me to call if I needed anything at all. He was as sincere as could be and I could tell that this location took pride in providing top-notch service. Second, when I checked out, Chris took customer service to a whole new level. When I asked him to call a cab, he wanted to know where I was headed. After I explained that my destination was only a few miles away, he offered to take me himself. I took him up on the offer and he was happy to help. Not only did it save me a taxi fare, but it saved me the time it would have taken for a taxi to arrive. I also had a very nice, clean, comfortable room and a great breakfast, but that all took a backseat to some of the best customer service I have encountered. Great job, Best Western Lewisville!!!
We had stayed at this hotel last year for several nights. We were very satisfied with the service and amenities at that time, so returned again this time for another two night stay. Same quality of service and all the staff was very helpful and courteous. I will stay again when I come back to Lewisville.
It's by far the best hotel I've been to. I needed a place to stay so I gave them a call and tried out the room with a jacuzzi; it was great, my girl loved it. They have excellent customer service and the rooms are clean, comfortable, and look great. I definitely recommend this place. Two thumbs up!
We stayed at location for convenience was pleased with excellent service. Entire staff was pleasant, kind. Thanks to Carlos Perez, Front Desk Manager and Front Desk Representatives Jessica and Rebecca.
I wanted to express my gratitude towards the service I receive from Mayra and the rest of the staff there at Best Western. Needless to say the night I dropped in was already a tough night for me from the beginning and to make things worse I had to quickly find a place for mother to comfortably stay. We were visiting from California and the decision to get a hotel was made rather than to stay with family. I was new to the area and looked up your establishment as being the closest hotel on the GPS. It was a late and I went into the facility to inquire about the rates. I met Mayra who was at the front desk. She greeted me with a big smile and welcome. I quickly explained to her that I would need a room for about a week and although I would be paying for it my mom would be the one to reside there for the allotted time. Mayra didn't hesitate to explain the amenities that they offered and the rate that she could provide. Leaving myself open for options I honestly asked about a nearby hotel and she kindly responded that I could not have my mom stay there. I was very thankful for the whole hearted honestly as I could not mess up with the room I got my mother. I ended up checking out the reviews of the other hotel and saw that she saved me dramatically. I went ahead with the booking of the room and asked if they had Queens Size beds, she provided me a room with a King size. After Mayra explained that they offered 24hr Starbucks coffee and complimentary breakfast I knew this was a great place to keep my mom. The atmosphere that Mayra created gave me great comfort that I could leave my mom here and not be worried. Mayra assured me that she was in good hands and took the initiative to also offer checking in with my mom to make sure all her needs were met. I was filled with relief. This night just turned around. My mother also confirmed that she followed through as she mentioned how polite and courteous Mayra was during her stay and upon each interaction she made sure that my mom was taken care of. I can't explain how grateful I am for the service that was given during a time of vulnerability. Mayra made a bad night turn into a blessed one which left my mother and I completed satisfied! each time I came in to visit or pick up my mom I was greeted by friendly staff. I highly recommend this location. They take pride in making sure their visitors are well taken care off. Even the cleaning staff we very kind. Thank you very much for the service you and your team provide!
The room was nice and clean, and spacious as well. The hotel staff was friendly and professional. I only stayed for one night and I enjoyed my stay. The breakfast was very good. I will definitely recommend this hotel to family and friends and will stay there again.
My family stayed here for 7 nights. It was the cleanest hotel I've ever stayed in, and I tend to be picky. The staff were all very helpful and the people in general in the Dallas area are very friendly and pleasant. The breakfast was very good and fresh with an attendant available at all times. The Starbucks Coffee and afternoon cookies were a nice added bonus to the stay. The business area was nice as well, and when the printer wasn't working, the staff immediately helped solve the problem. Another thing I noticed here that I have not seen at other places....they keep an eye on everyone coming in and out of the hotel, and this increases safety all around. The location was great for us with easy access to the airport, malls, AT&T Stadium, and downtown Dallas. There was plenty of parking available at the hotel with easy access to the major highways. If you're going to Dallas area...this is the place to stay.
I have always stayed here when visiting and have been treated well and the property is in top shape! breakfast is great, all around best stay! I recommend this who is traveling for leisure or business.
We REALLY enjoyed our stay at this Best Western Plus in Lewisville,Tx. -- The room was clean and roomy and very quiet when we were ready to go to bed. No hallway noise or outside noises from vehicles! A BIG plus for light sleepers like myself. -- The staff were all very polite and helpful and always had smiles on their faces. -- Thank You for being so kind.
Good Hotel with a great staff. Its clean and a great deal for the price. Mayra, Jessica, Patricia and Carlos all do a great job! I have stayed in several Hotels in Lewisville and this one easily compares to other chains and normally much less expensive.
Great hotel, great service, but specially great attention from all the staff. Especially the breakfast it is hot and fresh, Ms. Martha Duarte excellent hosts and makes you feel really at home. The price is fair for everything we got. Real free WIFI Spacious parking space and everyone is bilingual
We arrived really early with no expectation of getting a room. But sales manager Keith and office manager Carlos made us feel at home and welcome from the get go. Gluten free possibilities for breakfast make us really happy and nothing better than all day Starbucks! Oh... And the rooms are remodeled and comfy! We'll be back next year for this swim meet and BW will be an easy decision.
This hotel was nice and quiet. Beds are comfortable. Lighting is a bit dim, television was a good size... Convienent to the highway and local shopping... Price was good, and continental breakfast was nice.
The breakfast hostess was awesome, she would help you and the food was good. The breakfast area was clean. The check-in and check-out process was easy and the desk clerk was very nice and helpful. My stay was extremely pleasant.
great hotel. Very friendly staff. The hot starbucks coffee and freshly baked cookies were a special treat to us as we were freezing cold.Breakfast buffet is always good and lots of choices! Having all the amenities necessary was great!
My fiance and my 3 children and his son stayed here for 3 nights. I had called and made arrangements for a late arrival while on the road. The front desk clerk was so very nice. When we arrived our room was very nice and orderly. Considering we had 4 tired children our room was perfect! The morning staff was so nice and the breakfast attendant was the sweetest lady I have met in ages. The younger kids were enamored by the beautiful fish tank in the lobby. I plan on making several more trips to the area this next year and this will be my go to spot. Keep up the wonderful work!
Wonderful staff, clean hotel, great breakfast, great value. I would definitely recommend. I will return when I visit family members again. The breakfast was fresh, lobby clean and staff was very attentive.
This was our last stop on the way home from a long Thanksgiving road trip. Great way to finish. Receptionist was professional and friendly...actually think she likes her job! Building and room were clean and well maintained. Had some good and not so good stops on our trip. I can only think of one other as nice as this.
Hotel was convenient and comfortable for a one night stay on our Thanksgiving trip. We arrived later in the night and the staff was very friendly and helpful. It was easy access to the Interstate. The room was very big and comfortable. One of the things I like the best about Best Western is the large bedrooms.
Fairly easy to find despite the road works on the main freeway. Nice easy check in with friendly staff. (Carlos and his colleague) Not too much traffic noise considering the proximity to main road (We did have a helo medevac one night on the highway!). the room is great with all the facilities you could wish for, including bottled water, fridge, tea and coffee making and microwave. No less than 10 power points throughout the room and free wifi.. Would recommend staying here and not too far from the Texas Speedway track. has a nice little outdoor pool with key card entry for security. Ice making facilities on each floor. Breakfast was good in the reception area with ipads. 24 hour coffee was a great thing to have in the reception area. Stayed here for 3 nights, could quite easily stay longer if necessary
I arrived a bit late, but the room was waiting, and the receptionist wasted no time getting me checked in. The room was clean and welcoming, a great place to decompress after a 9 hour shift before my 7 hour drive!!!! Plenty of towels, and complimentary items in the form of shampoo, and bathing products. The bottled water was a nice touch, and everything was so nice...really nice. Exercise equipment seemed either new, or very well maintained. Most of all, breakfast was awesome! YEP, I REALLY LIKE THIS PLACE...and, I'LL BE BACK! EASY to find, by the way... that's important on the end of a long trip. No one wants to struggle with complicated directions!
Exactly what we needed. Friendly, helpful staff and a comfortable night's sleep. Traveling and stayed for the night. Greeted promptly and courteously. Room was clean and spacious. Good choice for the breakfast. Served Starbucks coffee.
I would definitely be staying here again if I ever have to go. I would recommend it to friends and family for sure. It's in a great location not far from many attractions plus it's near DFW if you're traveling or picking up someone. The staff was very friendly and helpful.
The staff are all EXCELLENT! They are super attentive and friendly. The full breakfast is really great...thank you, Martha Duarte, Breakfast Hostess, for making the start of the day great! The hotel is really clean and updated.
Great hotel with curtious and helpful employees. The room was clean and comfortable. The free breakfast with a wide selection of items was bonus. I felt welcome and appreciated. This hotel is at the top of my list.
This was my first stay at a Best Western Plus and I will stay again in the future. The rooms were very nice and updated. The beds were wonderful. The breakfast was great! We had a suite and everything was clean and comfortable.
Stayed here for 3 nights, great service and hospitality. Rooms are clean and big, fold out bed couch is also included in some rooms. The management and staff were extremely helpful and nice. Definitely a great place stay !
After seeing the motel we booked on line we decided to check out other hotels. Saw the sign and stopped in and immediately knew this one would make our vacation special. The most comfortable bed, a table for two computers with hookups and two chairs (as opposed to one place to sit and unplugging a lamp for access). The decor was nice, including the large fish tank in lobby area. Home made cookies or granola bars in the afternoon and Starbucks coffee available all day. This is the place to stay in Dallas/Ft. Worth.
My overall experience is was just perfect. The entire hotel is extremely clean, the carpets were fresh and you are left with the feeling that you were in a resort. It's just a really nice hotel. Each employee that I encountered has been warm and appreciative of my business. I was so impressed. In closing I'd like to mention personally the following staff that went out of their way to make me feel extremely valued and they are as follows: CARLOS ( This guy adds value to the hotel just by being there. He is just awesome to engage with)...then we have Jessica, she's kind and considerate. Then we have Myra....she seems like a little manager. She knows everything and always has a kind look. Lastly. Then we have Rebecca, she's sweet, informative and just willing to help. Lastly we have Michael. He's just a good person and is willing to engage you in a good conversation. I just appreciate this hotel and it's staff and I highly recommend that anyone consider this place first if you find yourselves in need of a place to stay.
I have stayed at many hotels in my life and never had a better experience. The front desk staff was incredible, especially the manager Carlos. They made me feel as if I was a friend, not just a guest. Usually when you stay at a hotel, after you check in that's it, your lucky if you get a hello or goodbye! That was not the case here! Each person knew me by name and each time I went down into the lobby they were so helpful. They serve Starbucks hot coffee all day for free and one day I had told Carlos that I liked iced coffee. He came out from behind the counter, made me a coffee and put it in his personal refrigerator! That has never happened to me in my 29 years of traveling! The room was so clean, cozy and made me feel at home! The hotel is only about 15 minutes from the mall and other shopping centers. If your traveling to Texas, I very highly suggest you stay at The Best Western Plus Lewisville/Coppell. What a wonderful experience I had!
We come here for business trips and this was our second stay. The first time was better, although our reservation was messed up, the manager went above & beyond to help us find another room at another hotel for the first night. They also allowed for a late check out, no charge. This past visit we had a tub that wasn't very clean & the AC never worked properly. We weren't extended the late check out, as we were told they were full for Sunday. Overall it was an okay stay this time, not sure if we'll stay here again for future business trips.
My crew and I spent 2 1/2 weeks at this best western and it was one of the best hotels we stayed at in our three month trip in the Dallas/Ft.Worth area. The management and staff were unbelievable and extremely helpful to us. If you stay there just ask for Myra she was the best to deal with!
We've chosen to stay at this Best Western whenever we're in the Lewisville area. The staff is very professional and personable. The facility is always kept spotless, the breakfast is plentiful, the rooms are comfortable.
We stayed here for the nascar race, the staff was extremely professional and helpful in every way, breakfast was "ok", but it was taken care of very professionally, and it was clean. The beds are hard and very uncomfortable, as nice as everything is, this is why I didn't give it a 5 star rating. As nice as this hotel is, you would think that the old spring mattresses would be replaced with at least a pilltop, l woke up both mornings with severe shoulder and neck pain from how hard these mattresses are, but I assume thats a corporate decision, and I cant look down on the hotel itself because it was clean and the staff was amazing.
The manager and front desk staff always go out of their way to make our stay enjoyable at this hotel. Never had any problems in the 5 years that we have been using this hotel during our visits to the Metroplex.
The staff here go out of their way to make sure your stay is enjoyable and comfortable. We have used this hotel many times and keep coming back. Carlos and the entire staff goes above and beyond every time! Everyone we meet is very friendly.
I am a Gold member at Hilton Hotels. However, after staying at this particular Best Western, I've already stayed at another one. The Best Western Plus Lewisville was positively one of the best hotels I've stayed in, and I stay in numerous hotels across the US. I would highly recommend this hotel to anyone. The management is incredible, and the rooms are exceptional. From a nice variety of pillows to sleep on, to great mattresses, a refrigerator, coffee maker, nice irons & ironing boards, and even an incredible breakfast. Plus, they even give you a complimentary glass water bottle to drink free of charge! I would highly recommend this hotel to any family or business traveler. Lastly, what you get for the rate make this luxury hotel seem like a budget hotel after you see what you get for the money. This is the first review I've ever written, but because this was such a nice stay, I had to make my first ever excellent rating for this hotel. Thank you again for such a great stay.
This Best western is one of the nicest I've stayed at. Very nice rooms. Better breakfasts than most Hamptons. And great customer service. If you are in the area this is a great place to stay with a good rate. I will be staying there again next time I'm in town.
The hotel is the nicest Best Western that I have ever stayed at. The breakfast is way better than the normal Best Western hot breakfast. The staff was nice, the rooms were very clean, and the manager was kind as well.
The hotel was great! When they found out about TripAdvisor and Amoma.com refusing to refund my unused room charges when my plans changed and I checked out early, Chris at Best Western tracked me down and offered to refund my unused fees directly to me. The room was very comfortable, the breakfast was tasty but the reason I will come to this Best Western every time I need a hotel in Lewisville is because of the caliber of the people who work there.
The hotel is easy to find and is accessible from different highways. The desk staff are very friendly and attentive and even have chocolate chip cookies to offer in the evenings. Nice full breakfast is available in the mornings. The room was clean and comfortable.
Have stayed in many Best Westerns and this has been so far the BEST! Very kid friendly had all accommodations a family could want. (DVD, movies, games, Disney Channel....) Decoration was very nice. Felt welcomed and at home. Will stay here again!
After having to leave a very gross hotel room in the area we arrived at this hotel. Jessica the front desk lady assured us a nice stay and helped to comfort us. The hotel is super clean very nice and the extra accommodations are terrific. So beyond happy with the choice to come to this hotel after the HORRIBLE experience at the last. And again, Jessica was extremely kind, helpful, and reassuring.
Homey, staff very helpful and accommodating, Excellent breakfast, Rooms are updated, large, clean and comfortable. Beds are above average in comfort. Easy access off I-35. Shopping center and restaurants nearby. Should be at the top of your list for hotel.
I was in town to hear The Johnson County Coroners at Hat Tricks Jessica checked us in and was very professional. The rooms were luxurious and comfortable! I wish I could have stayed longer...I will definitely stay at this location again when in the area! thanks
Our experience here could not have been better. Everything was in excellent condition, from the lobby to the room to the fitness facility. The staff was great. We will definitely stay here any time we are in town.
We were looking at reviews for Hilton Garden Inn, Dallas when we saw this hotel was rated higher on customer reviews and was half the price and closer to where we wanted to be in Lewisville, TX. So, we gave it a try and boy were we pleased with out choice. From the outside throughout it is clean and well kept, staff was friendly and helpful. Our suite was nice and comfortable and at half the price of the other hotel, well we were more than pleased, it was a great stay!! Highly recommend the hotel to anyone visiting the area. Oh and if you want great BBQ, go to Hard Eight in Coppell, it's just a few minutes away, you will be amazed!
This hotel is nicely kept up and has a small, homey atmosphere. The staff greets you, and there is a living room-like sitting area in the lobby. The breakfast sits out, however, and is not as good as one you would order in a sit-down restaurant, though still better than other chains that have a lobby breakfast set-up.
For the money, I expected better of this hotel. I stayed at a Best Western Premium, previously, and loved it. This room cost as much, so I expected quality as good as the Premium brand. It was not. The room needs a second TV, and more available channels. The couch was small and our room smelled damp, as if it was near a pool. I won't trust another Plus property.
I stayed here while attending training room was very clean and comfortable was in a very good location for me being just down the road and kept me from having to get on the interstate. Free hot breakfast which was pretty good different variety every morning. Staff also friendly and helpful
At the last minute we decided to stay in Lewisville instead of heaing home after a bike run in McKinney. The staff (Mr. Perez) was wondeful. We took a room with a jacuzzi and enjoyed every minute of it. The breakfast was good for a hotel breakfast; nothing out of the ordinary. We are planning on stay again soon just to get out of the DFW rat race. Thanks to them for a great nights stay.
While planning a tri-state sales meeting we realized that our usual meeting room was double booked so we changed our plans and I contacted the Best Western Plus in Lewisville since our evening group activity was already booked in that general area. They confirmed that they had a meeting room and guest rooms that would accommodate our 18-20 guests. The hotel is very clean and the meeting room accommodated our meeting perfectly and the rooms were nice and clean as well. I had no issues at all and they made my meeting very easy to manage.
We were here summer 2015 on what was supposed to be a week stay. We live local and were undergoing house reno's. I picked this hotel based on it being number 1 on TA and it was also close to hubby's work. Needless to say we left after the second night! The area around the hotel is not the best. We felt very unsafe after the two mornings we walked out to go to work/school and there were cops arresting people both mornings. The front desk staff is very nice and accomadating. The hotel itself isn't the newest but rooms are clean and kept up. I requested that no maids clean our room since this was our "home" for the week and I didn't want the invasion. The front desk person said, "I understand plus you never know." Of course that stuck in my head after we left to another local hotel and realized I didn't have my jewelry bag. I called and of course they never found it!! Well it was left in the room..... I really wonder about all the overly positive reviews!
The hotel staff here are warm, friendly, and very helpful. The beds are comfortable, room clean. Breakfast is exceptional. Only problems were that the heater smoked and sparked briefly, setting off an alarm, when we first turned on the furnace, we couldn't figure out how to operate the DVD system, and we did not feel secure using the Internet system because it registers as "not secure" despite using a code to access it. We will stay there again. It makes us feel safe and valued.
Nous vous répondons sous 48H