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Best Western Premier Hotel Crown Chase Inn & Suites, Denton

5.0/5  - basé sur 966 notations.
2450 Brinker Road, 76208-6431, Denton, United States - See map
Best Western Premier Crown Chase Inn & Suites - Welcome to the Best Western Premier Crown Chase Inn & Suites in Denton, Texas. The Best Western Premier Crown Chase Inn & Suites is ideally located in the center of Denton. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

Experience all the vibrant downtown square and University of North Texas campus have to offer when staying at the premier hotel in Denton, TX. The Best Western Premier Crown Chase Inn & Suites caters to business and leisure travelers with upgraded amenities and easy access to area parks, attractions and event venues. Enjoy a complimentary full breakfast featuring hot eggs, breakfast meat, and other morning favorites each day. Our hotel is the perfect destination for visiting students, families, and travelers looking for modern accommodations and luxuries. Exquisite onsite amenities and ‘Premier’ touches, including complimentary made-to-order omelets in the Crown Cafe and drinks at Chasers Lounge will help you make the most of your stay. Relax in your spacious room featuring a pillow top mattress, microwave, and refrigerator. The rooms on the south side of the hotel offer beautiful views of the resort-style pool. All of our guests have access to our outdoor pool designed with a relaxing waterfall, water displays and a hot tub. Unwind in our cocktail lounge, a full bar serving light fare, and head to any of the great restaurants and eateries within a few miles of the hotel. If you’re here on business, you’ll find it easy to get to and from the Target Distribution Center, Tetra Park, FEMA, and other corporate sites. Book the Atrea Hall event space for special events. We can accommodate up to 200 people theatre style and set up catering for buffet-style meal service. Book now through bestwestern. com for the lowest rates and our Low Rate Guarantee.

Best Western Premier

Hotel Crown Chase Inn & Suites

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
GreenLeader Bronze
 
based on 966 guest reviews
NOTE ISSUED
Excellent
803
Very Good
118
Average
23
Poor
13
Terrible
9
REFER TO NOTICE
Business Business
265
Couples Couples
142
Family Family
397
Friends getaway Friends getaway
69
Solo travel Solo travel
35
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Dr visit for eye treatment"

5
03/11/2018

This is an excellent place to stay, was our first stay, two minutes from Dr offices & close to lots of food. The room was very large, two queens, large tv & large bathroom. Staff was excellent. Breakfast buffet as excellent.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks so much for your kind comments Richard! We hope your treatment went well and that you come see us again soon when you can relax!

"Best Western Crown Chase"

4
30/10/2018

Hotel staff was friendly. Rooms were clean and well appointed. This is our second year staying at this hotel during UNT homecoming. Several members of my husband's fraternity also selected this hotel for the second year in a row. Parking is ample and the mall is nearby. We will return when we visit Denton again next year.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thank you so much for your comments! We look forward to hosting you and your husband's group again next year!

"Would stay again"

5
08/10/2018

Hotel is located right off of I 35 so easy to get to. Room was clean and very comfortable. It came with a Kuerig, microwave and frig. Loved the curved shower curtain rod. Staff was friendly and professional

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
That's so wonderful Connie! Thank you so much for sharing and for staying with us! Please come see us again soon!

"Nice but I'd rather go back next door"

4
05/10/2018

We tried this hotel once but we still prefer Hilton Garden Inn next door. It's a nice hotel but staff, breakfast & rooms aren't as good as Hilton Garden Inn. Somehow something is missing. Sad but true.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for trying us! I have to say we're a bit surprised though. We don't hear this very often. We'd like to know more of what you did and didn't like about our rooms. Please email us at [email protected] and we'll try to make sure that we have everything that you need!

"Great Experience, Great Value"

4
03/10/2018

This is a beautiful property with huge, well appointed rooms, complete with fans, makeup mirror, nice linens and every amenity you could want. Breakfast was great; pleasant staff, made to order omelettes, served on ceramic plates not plastic. Registration and check out staff were very pleasant and helpful too. Great value! My only suggestion is that hallway floors could be cleaner.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Hi Chet, thanks so much for the comments! We appreciate you taking the time to give us your feedback and we will certainly be taking a hard look at those hallway floors for you. Please come back and see us again soon!

"All the comforts of home"

5
24/09/2018

This location is one of the best places I've stayed at. I travel for business and stay in a lot of different hotels through out the year I always enjoy staying at this Denton Best Western very courteous staff and location is near very good eating establishmet

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We are so happy that you found your home away from home with us! Thanks for the comments and we hope to see you again soon!!

"Truly a Premier!"

5
15/09/2018

What's not to like? Great staff, clean hotel, good breakfast, good amenities. Top level mid range hotel.Have stayed here before and it is always good! Hope BW doesn't get lax own Premier label.Great sales staff for groups.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We're so glad that you chose us when staying in Denton again. Thank you for the kind comments and being such a pleasure to serve. We look forward to seeing you again soon!

"Great Hotel"

5
12/09/2018

Best Western Premier provides an excellent place to stay, it is very upscale with good price. The breakfast is the game changer, they have omlets that they make for you invidually. All of the staff are very friendly and want to make sure that you are pleased with your stay.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Sherry, thank you so much for the wonderful comments! We're always striving to continue to produce the top breakfast available and we're so glad that we got your day off to a great start with the most important meal of the day. Please come see us again soon!

"Nice facility - OUTSTANDING staff/customer service"

5
11/09/2018

Friendly, helpful, courteous, positive attitudes, proactively look to help guests make this a highly recommended facility - will definitely stay here again and recommend it to others One of the most pleasant Best Western stays I have had

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We love comments like these! Thank you so much! We can't wait to see you again!

"Clean and friendly"

4
10/09/2018

The rooms are large, ceilings high, tv super, and the shower spacious. The staff is friendly and accommodating, the breakfast is tasty. The location is great and easy access to the highway. The only downside is room noise on first floor. With traffic, moving items on a tile floor and thin doors, I would avoid those rooms due to excessive noise.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the comments! We apologize for the noise that you've experienced on our first floor. We will continue to look for solutions that minimize the impact that others guests have on the guests in these locations. We always welcome suggestion! Just e-mail us at [email protected] Thanks for staying with us and we hope you come see us again soon!

"My go-to hotel!"

5
10/09/2018

I have stayed here 10+ times, and the hotel is clean, beautiful, and in a perfect location. I would highly recommend it! The staff is friendly and helpful. The pool is wonderful, as is the outdoor firepit. Breakfast is delicious too.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Lori, it is always delightful to see you and we very much appreciate you staying with us and for leaving such wonderful comments. We can't wait until your next visit!

"Good hotel"

4
09/09/2018

Friendly staff. Lovely big room. Some bottles of water would have been good. Comfortable beds. Huge bathroom but no bath. Only let down was breakfast. Very basic and items were slow to be refreshed. It's of dining options within walking distance

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Hi Annie! We appreciate the comments. Did you know that we do furnish a bottle of water for Best Western Rewards members? Sign up today so that when you come back you can take advantage of this. Our guests usually love our made-to-order omelets, Texas size waffles, pancakes, and so much more. We would love to know what suggestions you have for our breakfast. E-mail us at [email protected] and we'll see what we can do!

"Amazing staff and facilities"

5
29/08/2018

I stayed three nights for an event held in the hotel. Room was huge, very well lit, comfy L shaped couch, nice sized mini-fridge (actually had several shelves) and microwave. Keurig coffee pot. Shower was large and luxurious. The event staff was over the top - warm, friendly, helpful. Rooms were amazingly clean - no off smells. The thermostat actually controlled the temperature in the room (unlike many places I've stayed recently). Breakfast was great. Omelet cook was a little slow, but the results were worth it. I eat gluten free and had many options for a full breakfast. I'll be back!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Oh Debbie, you really know how to make us smile! We're so thrilled that you had an awesome experience during your stay and that you were able to be rested and relaxed. Please do come back and see us again as soon as you can! Thanks so much!

"Great experience!"

5
17/08/2018

After my flight was 3 hours delayed and I was extremely exhausted, the staff was understanding and very happy. This started my days out on a great note as I prepared for my meetings. The breakfast was delicious and the pool was beautiful. I will definitely stay here in the future.

"Smiles"

5
06/08/2018

What can I said, SMILE'S, SMILE, SMILES everywhere from staff. Starting at the front desk all the way to the cleaning department. Continental Breakfast is one of the best things in the hotel. A lot of variety and the Omelette= WOW ??

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
AtzelC, What can we say, we love what we do and we love that our guests are the reason for #BWSmiles. Breakfast is the most important meal of the day and we believe in variety. We offer made to order eggs and omelettes, sausage, bacon, turkey sausage, fresh fruits, breads, pastries, Build Your Own Breakfast tacos, sandwiches, oatmeal, yogurt, waffles, pancakes and so much more! Our breakfast team takes pride in what they do and are always looking for ways to provide the best breakfast around! Thank you for staying with us and sharing your experience. We can't wait to see you again!

"Spacious and clean but not exciting"

3
27/07/2018

I stayed here for a wedding. This place was pretty nice for a Best Western. The room was very large and accommodating; so large that we were able to have roughly 12 people in our room hanging out comfortably. The bathroom was very spacious and nice. The TV had limited cable channels but was very large, much larger than the average hotel room television. And all rooms had a mini-fridge and microwave. With that said, none of the rooms had a nice view. The hotel is in the middle of a parking lot next to a Texas Roadhouse and Mexican food restaurant. They had an unimpressive lobby bar we never visited. All in all, the room served its purpose as a one-night stay for a wedding weekend and we were happy with what we got.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for your comments. We're disappointed that you didn't find us exciting! We offer much more than a traditional hotel cable package with the DirecTV Residential Experience with over 10 HBO channels. We also hope that next time you choose to use our fully stocked bar with a beautiful view of our fantastic pool area. Please give us another chance to “wow” you on your next visit to Denton. Any other feedback is welcome. Just send us an email to [email protected] and we'll take care of you!

"Hands Down Best in This Class"

5
27/07/2018

I stay in hotels an average of 10 nights per month, primarily in Texas and Louisiana. This is my first stay at this BW Premier. I am typically a Hilton or casino/resort customer when I come visit my son in school at UT Dallas or on business with my company. But enough about me, you need to stay here. Pros: Value - best price vs amenities/quality. No doubt about this! Room - brand new, comfy bed, huge room, amazing bathroom/shower, biggest TV and most channels I have seen in this class. Clean, comfortable and had everything I could need or want. Check in/out - quick, friendly and smooth as silk. Food/Drink - free drink coupon for Gold Elite status and the bartender (who did double duty at the front desk) made a perfect Long Island Iced Tea - better than many I've had made by a full-time bartender. Bar was well stocked and the snack store had a wide variety of items for sale. Breakfast - best selection I have seen and ready to go at 6am as promised. Includes a fresh create your own omelet and burrito stations, again, unheard of at this price point. Plenty of no/low carb options as well as potatoes, biscuits and gravy, pancake machines and waffle machine. Fitness center had all equipment that I needed and even the ubiquitous tiny pool area was designed to look like a resort pool with rock features and waterfall. Cons (I am reaching here!) Bathroom sink (which was beautiful) was very slow to drain. Bathroom door was off level and did not want to stay open. Had to bunch the rug up to air out the steam from the (amazing) shower. Office chair would not stay elevated. I often work in my room and that was a real problem for me. From the time I called the front desk, I had a brand new chair in under 10 minutes. Overall, unless I stumble across something better, which I doubt, I will be driving 30 minutes past Richardson just to stay here when visiting UTD or in town for business. Best Western nailed this one!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
CajunDoula, Thanks for sharing your experience! We really value our Best Western Rewards members and want them to not only have a comfortable stay but to feel a pampered too! Each of our team members from the Guest Service Team, Housekeeping Team, Breakfast Team and Maintenance Team, work hard to ensure our guests know that they are experiencing the Premier Life! Thanks for letting us know where we are succeeding! I do apologize that you experienced some issues in the bathroom of your guest room. Our Maintenance team is already working hard to address the bathroom door and sink drain. We can't wait for you stay again! Thanks for choosing us!

"Best western what?"

5
26/07/2018

I have never heard of Best Western Premier, but was I wonderfully surprised! My husband booked this room for us on a road trip home. This hotel was one of the best we stayed at through our travels! Beautiful lobby, gorgeous pool, pristinely clean room. This is also the first hotel that had adequate lighting in the room. There was an actual light and ceiling fan in the middle of the room. -Seems that most hotels just throw up a few lamps on either side of the bed(s). Very quiet room, was not woken up by slamming doors all night. Would stay here again!

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Yanzik, We are so glad to hear that you were surprised and satisfied with your experience at our hotel! All of our staff works to ensure that each person feels at home from the moment they walk in to the time they checkout. The goal for the design of each room is to make it so that you are able to fully enjoy the space which means being able to see, not to mention we understand in this Texas heat ceiling fans are a must. We can't wait to see you again in the future and want to thank you for letting us know how much you enjoyed the hotel.

"The Fam Loved It"

5
25/07/2018

This hotel is top notch guys! The pool is the most amazing it has waterfalls it's great! And the breakfast is superb! The kids all absolutely loved this hotel and the hubby is a really big hotel snob but he was in love with the place so we will definently recommend to others! Super helpful front desk woman she was the cutest thing!

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Dallywesterguard, We are so glad your whole family enjoyed the stay especially your husband! We pride ourselves on our family friendly resort style pool area and are glad to hear it was a big part of your stay. Our breakfast not only includes a large variety of options but also made to order omelets and eggs we hope you were able to order one during your stay. Thank you for letting us know what you enjoyed about your stay, we look forward to seeing your family again in the future.

"Great time at Best Western Premier in Denton??"

5
25/07/2018

We love this hotel because it is always clean and comfortable. The service is outstanding. The bar area is very nice and a great place to relax overlooking the pool. They have a delicious FREE breakfast. We love the pool. It is a rock pool with waterfalls. One of the best hotel pools I've seen!

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Sherry P, Thank you so much for letting us know what you thought about your stay with us! We pride ourselves on our wide variety of items including made to order eggs and omelets included with every stay. We have worked hard to ensure our pool area is a place where you can truly get away and have a resort style experience. Our most recent additions to that area are the pool side bar window and the fire pit we hope you were able to enjoy both of those as well. Thank you again for letting us know about your stay, we hope to see you again soon!

"It was 5 Stars Until the Cockroach"

3
07/07/2018

I had a business meeting in Denton and found myself staying 1 night at the BW Premier. I'd never stayed at a Premier and one of my colleagues talked it up that it would be a nicer BW with a bar and a more modern feel. When I arrived, it was everything the colleague said. It was bustling for being late and outside of Dallas. I arrived in my huge room - it was really a suite - with a kitchenette, couch and fridge and on the way opposite side of the room was the bed and TV. I was excited! I'd never stayed in such a big BW room before. I started getting my things ready for my meeting the next day. And then - it happened. The bathmat was hanging over the shower door and I pulled it down and noticed, out of the corner of my eye something orange flying across the room, hit the vanity and land with a loud "click." Subconsciously I knew what it was but the screaming didn't start until I was eye to eye with a superfat cockroach. We were both trapped in the bathroom and it ran towards me then stopped. I grabbed a towel, threw it on the cockroach and ran to the bed and hid. I left the towel in front of the bathroom door all night and had the worst sleep because I would wake up and think I was being attacked by a cockroach. When I checked out, I told the front desk and the receptionist generally looked concerned. I can't even tell you about the breakfast or anything else because all I can think about when I think of Denton is a fat cockroach.

helmhotelsgroup, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
nycbuttercup, Thanks for letting us know about your issue. We pride ourselves on being a well-maintained and clean property and please know that we take immediate action when anything is reported otherwise. We apologize for the encounter that you experienced during your recent stay. The insect you encountered was likely a cricket, a very common nuisance here in the hot Texas sun that we try hard to avoid in our hotel. We would like the opportunity to change your image of our location and Denton overall if you have any future business or personal travel in the area. Please send us an email to [email protected] so that we can further address the experience you had with us. Casey Martin General Manager

"Very nice hotel"

4
24/06/2018

I loved the location. It's close to a mall. It has 4 restaurants within walking distance. Olive Garden, On the Border, Texas Road House And Red Lobster. The hotel also has a bar located in it. The pool area is beautiful with a hot tub and fire pit. The rooms were clean and updated. The room I stayed in had a ceiling fan.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the comments Kelly! We are so thrilled that you had a great stay with us and that you found value in our great location and amenities. Please come see us again soon!

"false charges"

1
23/06/2018

I checked in online the day before my arrival. Upon checkout, I was charged double - for the online check in and the in-person check in. The hotel manager was unable to remove the extra charge from my credit card. It is not Saturday and I have been on hold with Customer Relations who cannot resolve the issue. I am being told it is a "temporary charge" and will eventually fall off my credit card statement. This is unacceptable. Does this mean I now have to monitor my credit card account to ensure this charge eventually "falls off?" When I spoke with Customer Relations, they asked for PROOF of the double charge. So, I had to take a screenshot and email and waiting to hear from them. I jumped through all their hoops and spent way too much time on this. Waiting to hear from them....

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Ann, Upon checking into the hotel we authorize the card used in the full amount of the stay which does change to your finilized charge amount and the hold falls off within 3-5 business days. Once the hotel has released any holds placed on the used card it is depending on the bank as to when the money is released back onto the card. We have sent you a receipt showing the finilized charge to the email on file and apologize for any confusion or inncovience this may have caused for you.

"Awesome Place to Stay"

5
15/06/2018

This hotel is top notch place to stay. It is a great bang for your buck. The staff, Casey, Matt, M, Joe, and the rest are a pleasure to deal with. The breakfast is Outstanding. It has a great selection with a couple changes each day. So it is not the same old same old every morning. It has a Texas Roadhouse, Olive Garden, and an On The Border with in a minute walk for lunch and dinner. It is also a short drive to a bunch of other places to eat. Highly recommend this hotel.

"Great stay. I really enjoyed it. "

5
09/06/2018

We were here for 2 nights. Check in was fast, efficient and friendly with Claudia. All staff was cordial. 2 elevators that worked great. Pool area was clean and appealing. Room was clean and I liked the lay out of the double queen room. Comfortable bed. Big closet. Storage for snacks. The big plus for me was the ceiling fan. Nice to have air circulation. Could hear people in hallway but if a/c and TV on that took care of that. Good breakfast, had a great omelette. Several restaurants within a very short walk. Great shopping within a few miles. I will definitely stay here again.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
P S, Thank you so much for letting us know how your stay with us was. We are glad that you were able to enjoy our pool area and liked the size of your room. Here in Texas we feel that ceiling fans are a must for adequate comfort. We really do hope to see you again in the future!

"DO AWAY WITH THE ECOSTAY."

3
30/05/2018

The room was pleasant. I did not appreciate the nightly surcharge automatically added to my room for the ecostay. I had to request that the charge be removed and the front desk did comply. I wonder how many people do not realize the charge is optional (although automatically added to your bill). If you want me to give to your environmental activism, please just ask. But don't automatically add it to my bill and force me to identify it and then request it's removal.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the comments. Our EcoStay program has been accepted and supported by over 96% of our guests and has contributed to the offset of the equivalent of 660 plane trips around the world. It also has supported our own internal green initiatives such as EV charging, LED lighting, and our recycling program. We understand it may be inconvenient for this to be taken off of your bill. Please let us know when you book in the future that you don't want to participate and we'll be happy to take it off ahead of time! Thanks for staying!

"Everything Top Notch"

5
29/05/2018

If you are anywhere near Denton, Texas, make this your hotel. The large rooms are beautifully appointed with HD television, comfy beds and large modern bathroom. The pool area was amazing. It included a gas fire pit, hot tub and pool with waterfall and splash fountain. Breakfast was outstanding. They offered made to order omelets, eggs, pancakes, cereals, muffins, breads, juice and four types of coffee. The breakfast staff were jewels in the crown of this hotel. The entire staff was welcoming and wanted to make sure the stay was pleasurable. If I could rate it more than 5 stars, I would.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the review Nonna! We've never heard our staff members called "jewels in a crown" before, but we'll have to start using that when we compliment them! We are so thankful that you chose to stay with us and for sharing your experience with the rest of the world. Please come see us again soon!

"Loved it!"

5
28/05/2018

Beautiful hotel, nice full bar, fabulous pool, good hot breakfast, very nice room and very friendly staff! Texas Roadhouse next door. I will now seek out a Best Western Premiere in every city I visit!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
That's awesome to hear Devon! We're still a growing brand, but you'll see more and more over the next few years. You should check out the Best Western Premier hotels in Europe and Asia as well! Thanks for the comments!

"The perfect hotel in Denton TX"

5
28/05/2018

Great place to stay nice pool hot tub fire pit grill for the guest full bar very clean and comfortable great bunch of people working at this hotel I will definitely be back to this location. Texas road house and red lobster just across the parking lot and a Walmart, target and mall just a couple blocks away...will not find a better hotel in this town..

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We're so glad that you chose to stay with us and for commenting on us being the best hotel in town. We tend to agree, but we're just a bit biased! We hope that you come see us again very soon!

"Friendly Helpful Staff"

5
25/05/2018

The whole staff was helpful and friendly. They made sure we had all the things we needed when we needed them. The rooms were clean and well maintained. The staff at breakfast had me laughing the whole time. Thank you for the great and excellant service from Sterling, Claudia and the rest of the staff for the great stay!

"Pleasant experience."

5
25/05/2018

Pleasant experience. I could have invited a few family members in to visit. This room was spacious and comfortable. Good for relaxing on sofa to read or chat. Room was quiet for an afternoon nap. Loved it!

"Best Hotel in Denton"

5
22/05/2018

This is a fabulous hotel. Best overall hotel we stayed in during our three week "Go West" road trip. The entire staff was friendly, helpful and made us feel appreciated. The room was beautiful, the air conditioning quiet, the bed comfy and the ceiling fans a real plus! The breakfast was excellent and there were many great choices. We used the guest laundry which was clean as were the washers and dryers. Also great location just steps away from both On The Border and Texas Roadhouse. We will be back and will now definitely seek out other Premier Best Westerns in other cities!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We appreciate you choosing us on your road trip! Thanks for the awesome comments and we hope that we'll see you soon on another trip!

"Almost Perfect"

3
16/05/2018

The room was clean and tidy and the amenities were great. My only issue was that the AC unit quit working. I told the desk clerk that our AC stopped working sometime between when we checked in and when we got back after a wedding. The room was quite warm compared to the hallway.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Mirandadadams, We appreciate you taking the time to leave us a review and let us know how your stay went. We apologize that you did encounter an issue with the A/C during your stay and want to thank you for giving us the opportunity to correct the issue. We are glad you were able to enjoy our amenities and hope you had the opportunity to spend some time relaxing by the pool during your stay. Thank you again for letting us know how your stay went, we hope to see you again in the future if you travel to Denton.

"Very nice"

5
13/05/2018

Nice place , rooms clean and comfortable. Everyone very friendly and helpful . Breakfast includes make to order omelets or eggs. The other items were the standard cereals, make your own waffle, eggs , fresh eggs and bacon. Very nice place . I would stay again.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks so much for the response Chloe! We are so glad that our breakfast gave you the start to your day that you needed. Please come see us again soon!

"MATTHEW THE BEST."

5
20/04/2018

After a long drive, we was greeted by Matthew. He was extremely pleasant and friendly. He went out of his way to help us. The hotel is awesome. I strongly recommend staying there. Btw, breakfast was really good.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Jasonfair752, We appreciate you taking the time to let us know how much you enjoyed your recent stay with us. We are pretty lucky to have employees such as Matthew representing our hotel. I hope you were able to try the made to order omelets as you enjoyed our breakfast that is my favorite part! Thank you again for the excellent feedback we hope to see you again in the future.

"Ms. Vivian Heyl"

5
31/03/2018

I have had the best experience with the desk clerk Matthew. When we were planning to make Easter eggs but didn't have anything to cook in Matthew found us a bowl for boiling water. Matthew made our family gathering and stay at the hotel very nice. Thank you.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
That's so wonderful Ms. Vivian! We appreciate your comments and are glad that are staff catered to your needs. Please come see us again soon!

"Fantastic"

5
14/03/2018

This is an absolutely beautiful property. We were warmly greeted and in our room in no time. The breakfast buffet with made to order omelette was great. The staff was wonderful and went out of their way to make our stay comfortable and worry-free.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thomas G, We appreciate you taking the time to let us know how much you enjoyed your stay. My personal favorite part of our breakfast is also the omelettes. We hope to see you again in the future!

"Great stay"

5
11/03/2018

We were in town for a wedding and our stay was wonderful. The hotel was very nice. Big rooms with comfortable beds and the service was great. The breakfast was the best I've ever had at a hotel! I would definitely stay here again and recommend it to anyone.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Wrightleslie13, Thank you so much for taking the time to let us know how much you enjoyed your stay. We do our best to reduce some of the stress that comes with the weddings. We look forward to seeing you in the future!

"Repeat Guest -Will be back"

5
19/02/2018

This hotel is fantastic! Most importantly it is very clean, has a friendly staff & great amenities! We have stayed here several times and have always had an enjoyable stay. From check-in to check-out the staff are very accommodating. Breakfast is always a treat, everything is delicious and fresh and the made to order omelets are perfect everytime.The pool is lovely with a waterfall feature that disguises the fact that you are right off the highway. Location is very convenient and easy to get to as well. The jacuzzi is always hot, even in February. We love the pool area, especially the new outdoor fire pit they put in and the outdoor bar window comes in handy. The bar in the lobby was very convenient and even offers some food options. Rooms are super spacious with ample space in the sitting section of the room to relax and visit with our UNT kiddo. Beds and pillows are top notch, our TV was humungous which we loved, and the shower is like a spa! Plenty of great dining options within a stone's throw from the hotel, however, we usually opt for something on the square!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Angela, you just put a huge smile on our faces. Thank you! We've worked hard over the past year to implement some of the new amenities that you mentioned. We're glad that you love them! We have some other fun things in store for this next year as well. Please come see us again soon!

"Amazing hotel"

5
15/02/2018

Not only is the hotel a great facility, but the staff were outstanding in every way. Stayed here on our recent road trip. Great food at the breakfast buffett. Very clean an modern facility. Would recommend this, as the rates were reasonable, the location excellent, and overall a PREMIER facility.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
That makes our day! Thank you so much for choosing us and for this awesome review. We hope that you come see us again very soon!

"Best Western Premier Hotels are Great"

5
06/02/2018

It had been 7-years since I stayed at a Best Western and it was in Pierre, SD. It was a good hotel. My recent stay was the Best Western Premier in Denton, TX, and I was shocked in a good way at the Quality of the Premier Hotel. As good as any I've stayed.

"Great hotel and event room staff!"

5
30/01/2018

The staff at the Best Western Crown Chase in Denton were awesome. Brooke Thomas worked with us from beginning to end to make sure our rehearsal dinner event was great - with an awesome staff working the event. They really loved our Star Wars theme as well! We and our guests also stayed at the hotel, which was also great!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thank you for the review! Brooke is an awesome team member and we're thrilled that she made your event extra special. We all enjoyed seeing your photos from your event. It was very creative! We hope that you come back and see us again very soon!

"Perfect hotel for wedding guests"

5
30/01/2018

We need a large block of rooms for wedding guests, including handicap rooms. Rates were very competitive. Rooms were large and comfortable. Service was polite and prompt. Included breakfast was great too. Location made hotel highly accessible. Everyone was very happy with their experience.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Dematts3, Thank you so much for taking the time to let us know how your wedding block worked out. We are glad that we were able to assist in keeping everyone happy while attending the big day!

"Jan 12-13th stay"

5
24/01/2018

My wife and I stayed here for a quick trip to North Texas. We arrived on Friday the 12th and our room was ready as soon as we arrived and exceeded our expectations. It was very clean , had extra linens and appears to have been redone recently. We had breakfast on Saturday and Sunday here which had a great variety and choices, My wife had an omelet at their omelet bar which she said was cooked to perfection. We had a drink in the bar on Saturday and the bartender was helpful and gave quick service. We travel a lot for fun and this is a place I will insist our family and friends stay at when traveling to the Denton area.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Russ H, Thank you so much for taking the time to let us know how much you enjoyed your stay. We pride ourselves on many things but my favorite thing we offer is the made to order omelette as well. We look forward to seeing you when you visit the area in the future.

"Planning to ditch the other hotel chains for this one."

5
21/01/2018

If I could give this hotel 10 stars out of 5, I would. I have been a steadfast consumer of another hotel loyalty program, but will no longer choose their hotel. I was very impressed walking into this BW. To begin with, the room was extremely clean with a large seating area, including a sectional and chaise lounge. There are ceiling fans above the bed and the seating area. The bathroom had the feeling of an upscale spa and when I showered, I was reluctant to get out of the shower. There were massage jets that were incredibly soothing. Although it was too cold to use the pool, it was an extremely attractive area that would rival any resort. The breakfast buffet is free and had made to order omelettes with all of the other breakfast fare. It was DELICIOUS and fresh. The staff members were welcoming, helpful and friendly. I have stayed at numerous upscale chains, boutique hotels, etc, and this hotel surpassed them all in quality and price.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
FoodieLA2000, Thank you so much for letting us know hoe you enjoyed your stay. We pride ourselves on southern hospitality, pool area, and our omelettes. We are so glad that you enjoyed your stay at our hotel enough to choose us for your future stays!

"Excellent hotel"

5
18/01/2018

I was in Denton on business and I stayed here. This hotel far exceeded what I expected. The entrance is very nice with a bar and breakfast area beyond the front counter. Behind that, outside was a great outdoor pool and hot tub with a rock water fall. The rooms were updated, comfortable beds, and very clean. Breakfast is average to good but I applaud them having a large variety of food. My only suggestion would be to have a food menu with the bar. The bartender said they only do a fried bar snack that comes frozen before preparing and did not recommend it. Overall though great experience and would stay again.

"Not your mother's Best Western!"

5
08/01/2018

Roomy suite, modern, clean, great lights, comfy bed, awesome shower. Love the premier line! We were part of a wedding group and while I knew the hotel was new, I was expecting a plane boring basic room with that awful low-voltage lighting. Not the case!

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Glad you learned the truth and sharing it with others! We love that you enjoyed our new LED lighting and other awesome amenities. We hope that you return soon to see our other surprises coming later this year!

"Definitely Premier "

5
06/01/2018

Wow, BW has definitely stepped up their game with this wonderful location. From arrival the staff was warm and welcoming, ready to assist in any way. A touch of class has been added throughout. The room was extremely clean and larger than expected. The lounge is another nice addition to this establishment. Situated near many dining, shopping and eating establishments. I would highly recommend staying here. We will definitely return.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the comments!!

"hotel"

5
03/01/2018

I stay here every time i am in town to visit family. Excellent service and breakfast, Staff is very friendly and helpful. Great location and close to many stores and restaurants. Rooms are comfortable with plenty of space.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
That's great to hear Susanne, we appreciate the comments and hope to see you again soon!

"Beautiful hotel"

5
02/01/2018

This hotel was beautifully decorated and extremely clean. It had the best breakfast buffet that I have ever had at a hotel. The rate was very good for such a nice hotel. The staff was very friendly and helpful. Our room was extremely comfortable and the beds were very comfortable. I highly trcomme d this hotel.

"Great Stay"

5
11/12/2017

We had a great stay....Every one was very nice and accommodating. Keep up the good work!! We loved the room, the bar, the breakfast, and the convenience to our venue for a family wedding.....Thanks for everything.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Laquintha R, Thank you for taking the time to let us know what you enjoyed about your stay with us. We look forward to seeing you during any future trips to Denton.

"N/A"

5
10/12/2017

This is a lovely, hotel with comfort and Southern hospitality. Conveniently located near a huge medical Center, 2 Universities, & on the main Freeway between Dallas and Fort Worth . 4 Restaurants with in walking distance, and very close to a main shopping hub.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
212grammie, Our location is one of the great things about our hotel, the ability to walk to get dinner and easily get to where you need to go. Thank you for taking the time to let us know how much you enjoyed your stay. We hope to see you again in the future.

"Great hotel for the price"

5
26/11/2017

We enjoyed the nice hotel rooms and decor, the fun hot tub/fire pit area, and the good hot breakfast. The location was just right for us - we needed to be between Denton and Lewisville. One of the rooms had a really huge wall-mounted tv.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
ews525, Our fire pit is the newest addition we have made to the hotel and we are glad you were able to enjoy it. Thank you for letting us know how much you enjoyed it. If you have any needs in the area again we look forward to seeing you.

"Best Deal"

5
25/11/2017

We enjoyed our stay at BW Premier. We will definitely stay there again. They have a very good breakfast. The omelette were made to order and they were thumbs up. The hotel is beautiful especially the pool area.

Chaunee T, Guest Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Mizzbee21, Thank you for taking the time to let us know about your experience at our hotel. With the made to order omelettes we are able to ensure we provide something for everyone. We look forward to seeing you the next time you are in Denton!

"Very satisfied"

5
17/11/2017

Modern hotel with all the amenities you need. Clean, good size rooms with small wet bar, fridge and Keurig. Room was comfortable and one of the nicest hotels I have stayed at. Better than some of the well known brands. Nice breakfast with a nice variety and selection. Friendly and helpful staff. A variety of restaurants located within walking distance, well lit. Would highly recommend for business or pleasure.

"Kellie's Trip"

5
14/11/2017

Love this hotel!! I have never been treated better and the breakfast is awesome!! The suites are wonderful and the staff is great! I have stayed here several times but have yet to try out the pool, hot tub,or fitness center. Guess I will have to visit again!!

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Kellie, Wow, what awesome comments! Thank you so much for sharing them with us and for choosing us! We look forward to seeing you on your next visit!

"Enjoyable"

5
04/11/2017

We had our daughter's reception at this hotel and it was a beautiful moment to remember forever. The staff were very helpful and available. We stayed two nights in the hotel and it was very relaxing. The environment in the hotel is beautiful and relaxing. There was many choices at breakfast from omelets, cinammon rolls, etc. We would recommend anyone to stay and to use their event room for meetings or special occassions. .

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
We're so thrilled that we were part of your daughter's special day! We know how important it is for everything to look great and be as stress-free as possible. Thank you for trusting us with these memories and for sharing your experience!

"Generally met our expectations, a good property south of Denton"

3
31/10/2017

We recently stayed overnight at the Best Western Premier Crown Chase Inn & Suites just off I-35 and found this to be a good hotel just south of Denton. Reservation was made on booking.com around a week prior to our visit. Email confirmation was received shortly afterwards. Checkin was quick and smooth upon arrival and we were in our suite within 10 minutes. Location of this hotel is pretty good if you want to be near Denton. There are restaurants within short distance from the hotel. Free breakfast is provided, which we found to be pretty good. Breakfast area and lobby are nice and service was polite. Our suite was decent. Bedroom was nice and queen size bed very comfortable. There is kitchenette space with microwave, coffee & tea facility and sink. Bathroom was spacious and came with toiletries and good shower. Living room was spacious with sofa and two bar stool like seats. The sofa was dated and not comfortable to sit on. It further served as a fold out bed, which was similarly uncomfortable. The springs were very soft and the mattress thin and tired. Unfortunately, woke up with a rather sore back after sleeping on the sofa bed. Room came with working A/C, good wifi service and two TVs with plenty of cable channels. In the end, we liked the room at the BW Premiere hotel even if the sofa should probably be replaced. The location and property itself are pretty good and we'd consider staying here again if passing through the area and needing a hotel for the night.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thank you for the comments Brad! We'd like to take a look at the room that you stayed in to see if there's something that we can do to address the problems with this particular sofa bed. Please send us an e-mail to [email protected] with your information so that we can get this resolved. We do hope that you come see us again and book with us directly for the lowest rates!

"Pleasant & Comfortable"

5
18/10/2017

This is the first time I've stayed at a Best Western Premier as opposed to a Best Western or Best Western Plush, and it was definitely on par with some of the higher branded hotels that I've stayed in.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
That's our goal! Thanks so much for sharing!

"Very clean and updated rooms"

5
17/10/2017

This hotel was a very nice hotel. The staff was very friendly. The hot breakfast was excellent, especially the made to order omelettes. The rooms were very roomy and most comfortable. The bed was very comfortable. The bathroooms were spacious and updated. It was a very good experience.

"The place to stay in Denton"

4
14/10/2017

Gracious Hotel staff, exceptional rooms with 60" flat screen TVs for the sports enthusiast. The free breakfast features a request grill with Omelettes to order and a wide variety of breakfast offerings which include scrambled eggs and a meat item (bacon, sausage links/patties) as well as cereals, fruit and yogurt. The beds and pillows are quite comfortable as is the sofa and the desk chair. The fitness room has free weights as well as cycles . Dinner offerings there at the bar are not all that. You're better off eating out.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the feedback Hector! We continuously evaluate all aspects of food offerings in our lounge, if you have specific suggestions we would love to hear them at [email protected] Thanks again for staying and we hope to see you again soon!

"Mom of the Bride is HAPPY"

5
06/10/2017

My daughter and all the wedding guests we booked were so happy. Thanks to all who provide excellent service! Brooke helped me set up rooms for our eclectic family. All left awed by the quality of rooms and service all around!

"Sweet Room"

5
05/10/2017

Very nice large room with modern decor including ceramic tile entry way, ceiling fan, mounted wall TV and many other upgrades. Beautiful outdoor pool with waterfall and hot tub. Full bar and full break buffet with omelet station. Good selection of restaurants in walking distance. I will definitely stay here again and recommend to anyone looking for a nice place to stay in Denton, Texas.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Susan E, Thank you for taking the time to share your experience with us! We are thrilled that you enjoyed the property and look forward to seeing you on your next visit to Denton!

"Nice Room AWFUL WIFI!!!{"

2
04/10/2017

We stayed at this hotel because it was highly rated. The room was really nice and breakfast good. However...the WIFI was awful on the fourth floor. The night crew rebooted it and it helped for a short period of time. The next day I talked with the manager and I feel certain nothing will be done to fix the problem!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
drlehman, Thank you for taking time to share your experience with us. We are very proud of our property and strive to ensure that each and every one of our guests has the Premier experience we are known for. I apologize that the WiFi did not meet your needs. We are constantly searching for new technology enhancements to increase our WiFi's speed and coverage. Rest assured, we value all of our guest feedback and use it to make improvements. We appreciate your time and feedback. We hope to see you again as your travels bring you to Denton!

"Wonderful Stay!"

5
03/10/2017

Everything was wonderful except the fitness center could use some free weights and a working treadmill. Also the pool and hot tub area needs some music as well. The beds were amazing and the staff were the best staff I have had lately! A overall wonderful stay!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
mollyp601, Thank you for sharing your experience with us! We are delighted that you enjoyed your stay and that our team made such a position impression. We strive to ensure our guests have the best stay possible. We appreciate your feedback regarding the fitness center. We are looking into adding some new equipment and making some upgrades as well. We look forward to seeing you the next time you are in Denton!

"Ceiling fans!"

5
01/10/2017

Not sure if it is every room or just ours but there were two ceiling fans! Very pretty hotel. We were there for UNT parent weekend. Nice location to the university. Nice breakfast and hot coffee. Great choice!

"What a find!"

5
29/09/2017

Stayed here 2 nights last weekend while visiting UNT. Newly remodeled, friendly staff, clean rooms- lovely! Close to UNT and right off I-35E. 35 minutes from downtown Dallas and DFW airport. I would definitely stay here again.

"Best of the best"

5
27/09/2017

Great rooms, very clean and good value, staff very attentive. The hotel sits between a Courtyard and a Garden Inn so it has to be competive. I have stayed in all three in this location and it is very competive at a better price.

"Quality all around"

5
25/09/2017

I would highly recommend staying at Best Western Premier. The stay in Denton Texas was excellent from start to finish. Every need for amenities in rooms was met with great quality. The staff was awesome! Breakfast nice and easy access to restaurants and shopping.

"Excellent stay"

5
25/09/2017

Because of the veterans rate I was able to stay in the same hotel as my daughter who was there on business. The room was spacious and the whole staff was very courteous. There was a good variety of choices for breakfast.

"Always a Great Experience"

5
25/09/2017

We consistently stay at this hotel when in the Dallas area because of the excellence of the experience - great staff, superior rooms, adequate breakfast, good location near several restaurants, consistent in their service

"Great hotel"

5
17/09/2017

Great hotel, only thing that wasn't the best was the bed too firm. The area was nice, around a bunch of restaurants. The staff was very friendly. I was impressed with your hotel. The breakfast was nice

"Beautiful Hotel"

4
15/09/2017

I would never think a Best Western would be this nice. The room was amazing, from the bed, to the space, to the shower. It was all new and very comfortable. My only complaints are that the breakfast was bland at best. Also, the doors to the rooms slam really hard and loud, which woke me up several times throughout the night and early morning.

"Comfortable place to stay at a reasonable price"

4
12/09/2017

This hotel iis up to date, has a lounge, outdoor pool and gym. The breakfast is standard hotel fare but the rooms are nice. The staff is friendy and helppful. It is located near the Mall and there are lot of restaurants in the vicnity to choose from.

"Pleasant stay!"

4
05/09/2017

Met with family in the Denton area. Room I had was a suite with a nice comfy bed. King room suite did not have bath tub but not a problem for me as I prefer a shower. Breakfast was depleted when we came thru, but staff was working to bring more food quickly.

"Nice"

5
02/09/2017

I enjoyed the stay. The room was very nice except for a couple tiny aesthetics which are more on me than the hotel. The breakfast was kept stocked and clean, even the waffle making area!! The beds were comfy and the halls were quiet. Ideal place to walk to eat with 4 different restaurants in area.

"Excellent hotel"

5
30/08/2017

I have been to this hotel twice and enjoyed it immensely. The service window from the bar to the pool was a nice addition since my last stay here. Very pleasant atmosphere. Very nice breakfast each morning.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
We're so glad the Chasers Poolside added a little extra to your stay, that's what we were aiming at! We hope that you come stay with us again soon, perhaps we'll have something else up our sleeve!

"Love this hotel!!!"

5
27/08/2017

Loved this premium brand Best Western and the price too! Great stay! We will definitely be back! Felt like I was in a 4 star hotel! What else can I say? Great breakfast, hotel bar, comfy beds, and Kuireg in room.

"Pleasant, Comfortable Stay"

5
23/08/2017

I had to stay in Denton for three days, due to an event at the university (UNT). I needed a quiet room in a quiet location (away from the elevator and high-traffic areas), since I would be working in my room during my stay. Upon arrival, the front desk staff was very professional and helpful, and the manager of the property even pitched in to find just the right location for my stay. The room was quite large, probably larger than I needed, but very, very comfortable. I used the gym, which was small but sufficient for my needs. I ate breakfast, which was wonderful. There was a variety of options, and everything was fresh and yummy. I ordered a cocktail at the bar one evening, and the bartender couldn't have been nicer. The staff of this hotel is really exceptional! Overall, my stay was wondeful, and I have made reservations to stay there again in September.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Renee W, Thank you for sharing your experience! We are delighted to be of service and look forward to seeing you next month!

"Great location in Denton"

5
18/08/2017

Second time we have stayed here and it did not disappoint. Taking a freshman to college at UNT. Location has plenty of restaurants within walking distance. Room is clean and staff is friendly. Nice little bar in lobby with a decent breakfast

"Not Your Father's Best Western"

5
14/08/2017

This hotel is very modern, the rooms are huge and the staff was there to please. The location is right off the highway and easy to get to. The rooms have double queen beds with a sitting room with a pull out sofa bed. The staff was nice enough to allow me to use on of the small conference rooms while was there for an hour.

"Great Stay"

5
14/08/2017

Hotel was very clean and friendly staff. It was located very close to tons of places to eat and shop. My room was quiet and the beds very comfortable. I recommended this hotel to other people the very next weekend.

"Kids had a blast!"

5
08/08/2017

We are relocating to the Denton area and have stayed at a few different hotels in the area while looking at houses and this has been our favorite by far. We have a 5 year old and 2.5 year old twins and booked based on pictures of the pool. We weren't disappointed! There's a splash pad/waterfall that was perfect for my younger kids and the pool was great for all of us to play in. There's tables around it where food/drinks can be ordered from the restaurant. Tables fill quickly. The rooms were spacious and comfortable and we will definitely stay again!

"Best of the best"

5
08/08/2017

This hotel was the best I've stayed in the last several year (I travel a lot). The property is beautiful, All of the staff were great (front desk, housekeeping, bar), I lacked for nothing, The rooms were very nice and the bed so comfy. The room had everything you needed, was quiet and dark at night. The property has 4 good restaurant in the same parking lot. Within walking distance are shops, more eating places, mall and a discount theatre. I'll be back to stay again.

"Great Hotel Experience"

5
08/08/2017

Great Staff - Accommodations - Employee's professional, helpful, cheerful. We would stay there again and recommend the Best Western to family and friends. This hotel is close many restaurants and near the HWY. The kids enjoyed the pool and the adults enjoyed the bar.

"Great hotel for the price"

5
31/07/2017

This is a really nice Best Western property. The breakfast is great and is included in your room price. The staff was very helpful when we couldn't decide on a place for dinner. They jumped right in and offered suggestions. One of the staff members that suggested a place for dinner. The next morning at breakfast she asked me where we decided to go.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the review! As a Best Western Premier branded hotel, we offer upgraded amenities and high standards to accommodate any traveler. We hope to see you again soon!

"Most wonderful place in Denton Texas to stay!"

5
29/07/2017

This is a quality hotel run by quality, caring people. You are immediately treated as a valued friend. Clean, quiet, veery willing to help you. Great breakfast. Good bar in lobby. Keurig coffee makers in room. Lighted makeup mirror in bath. Comfortable oasis among the i35 construction. Great restaurants and shopping very near.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Wow Robin, we may have to steal "Comfortable oasis among the i35 construction". What a great line! Thanks so much for being a loyal guest and for writing this awesome review for others to see. We appreciate you very much!

"Clean, modern and accessible!"

5
28/07/2017

My daughter and I stayed just one night at this hotel while we were in Denton visiting UNT. The room we got was very clean and well done. I love the fact that they had ceiling fans. That is something that I have never seen before but really appreciate. The breakfast in the morning had a great selection of food. It was hot and fresh and we really enjoyed the two flavors of waffles. The only two hiccups that we encountered were some extremely noisy people above us who jumped around like crazy and could occasionally hear them yelling, and a convertible couch bed missing two springs at the end of the bed which made the mattress collapse at the foot of the bed. It was late when we realize this and my daughter was tired so we did not worry about it but we were sure to let the front desk know in the morning and they did apologize. I would definitely stay at this hotel again it was easy to get to and has a good selection of nice restaurants around it.

"Carol"

5
27/07/2017

Stayed at this property last weekend. Amazing staff! Needed to check in early for our little ones to nap before a big wedding. The staff was able to accommodate us without any problems! Rooms are very spacious and clean. Definitely would recommend this hotel for your stay!

"Great people and place to stay"

5
26/07/2017

I had booked this site through my company website, which turned out to use a "popular" 3rd party site. When we arrived, our reservation was not correct. The front desk personnel took care of us with our hesitation. We got the room we thought we had booked and with a better rate. Kim at the front desk was wonderful at taking care of this. She always went above and beyond. The entire staff was great and the room like no other. Would diffidently stay here again.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Donnie b, Thank you for sharing your experience with us. I apologize that you encountered some reservation issues with the 3rd Party, I know that makes things difficult. We are truly fortunate to have team members that really care about our guests and strive to provide a Premier life experience. We are proud to have Kim on our team and appreciate your wonderful comments!

"Awesome Stay!"

5
24/07/2017

The Best Western Premier in Denton, TX is an awesome hotel! It is in a very convenient location (Store, restaurants, etc.) with necessary things close by. The hotel itself if beautiful. The rooms are well designed and furnished. The staff is friendly and helpful.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
jamessS2453RI, Thank you for staying with us and sharing your experience. We hope to see you again soon!

"Excellent hotel"

5
20/07/2017

This is a great hotel for Denton. Walking distance to 4 restaurants. They have great amenities. Would even be a great staycation. Has a great breakfast buffet, drinks in the evening, and a beautiful pool. The service is wonderful as well.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
tammyjoburns, Thank you for sharing your experience with us. We are glad you had a chance to enjoy our hot breakfast buffet in the morning and Chaser's Lounge in the evening. We have a new service window in the lounge that gives guests in the pool area access to the Lounge without having to come inside! Hopefully you get to try this out on your next visit! We hope to see you soon!

"Beautiful Facility. First rate."

4
20/07/2017

Very nice hotel, the rooms are sparkling clean and very well appointed. What you would expect from a much more high-end hotel. The beds are very comfortable and the maid service excellent. The breakfast bar had omelets made to order and your typical warm buffet. Nice. The overall service at the hotel was very good and friendly. The pool was not maintained to the clarity that it should be and the place allowed guest to get too noisy well into the night. This is the reason it gets only four stars. Otherwise it would be a five star hotel. I would definitely stay here again (at the end of the hallway).

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
JB M, Thank you for sharing your experience with us. Each of our team members is dedicated to providing our guests with a superior experience. From check-in to check-out, guest room to breakfast, we strive to provide our guests with the very best. Our resort style pool with rock formation waterfall is a must see for all our guests and is a popular place for our guests to gather and relax the day away. I apologize that the clarity of the pool was not at our usual pristine condition. Many factors affect the clarity of water, rain water being a big factor, but rest assured our team checks the pool levels multiple times throughout the day to ensure that our guests have a clean and beautiful pool to relax by. Thank you again for sharing your experience, we hope to see you soon!

"Great Service!"

5
18/07/2017

This hotel smelled amazing !! It was so clean and the rooms were very nice. The staff was very nice and accommodating to our very large group ! The food at breakfast was very good and they served later that what most hotels do. The management ! They were very nice ! EVen let us stay in the pool later that closing. The girl at the bar , I think her name was Em! She was the best!! I have stayed at 5 start hotels that were not as nice as this hotel..Good job!!

"Great Hotel"

5
17/07/2017

I was very impressed with Best Western Premier. The photos posted on the web were awesome and once you saw the place in person it was SUPER AWESOME! Great staff, great decor, very clean and modern. Home away from home. I enjoyed my stay! I have already recommended this hotel to family.

"Not your Dad's Best Western"

5
14/07/2017

I have to admitted when a colleague of mine told me that he had book us at the Best Western I was disappointed. He told me to wait and I will see, wow was he correct. The room is huge with its own seating / meeting area which is very convenient to have team meetings in. The bed is super comfortable, and my favorite is that the AC gets nice in cold. The staff was top rate you got to go to the bar and say hi to Em she will take good care of you. The breakfast is not the usual mystery eggs affair, there is fresh fruit, waffle & omelet station, and fresh biscuits and gravy. This hotel makes me rethink of what I though of BW hotels.

"Block for Wedding"

4
13/07/2017

Blocked rooms at this hotel for convenience. The venue for our daughter's wedding was 20 minute drive from hotel. Excellent service - didn't worry about lodging so all energy went in to preparing for a beautiful wedding. Staff was very helpful for us and our family and guests.

"Wowza!"

5
11/07/2017

Can't say enough good things about this hotel. Spacious and clean rooms/bathrooms, breakfast with many choices (the standards plus waffles, hash browns, breakfast potatoes, biscuits/gravy, and made to order omelets). Beautiful pool and the workout room has more equipment than just a treadmill! There are also several restaurants within walking distance of the hotel and many more within a short driving distance...as well as shopping. Highly recommend.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Wowza, what a great review! We're so glad that you had an awesome time and we loved having you. Please come see us again soon!

"Excellent"

5
07/07/2017

Great room. Wonderful breakfast! Polite and efficient service. I loved the swimming pool w the waterfall and hot tub. The pool was clean, cool, and refreshing. The workout area was clean and the equipment was very new and high quality.

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the review! We're thrilled that you had an excellent stay and we hope to see you again very soon!

"What I think"

5
05/07/2017

It's one of my favorite places to stay the staff is excellent the rooms are great nice and clean everything is updated all the accommodations is wonderful I would definitely recommend anyone that I know to stay there the pricing is right where it should be, It's also better than any of the competitors in the area for his business and accommodations and pricing

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Fortunately for us, what you think really does matter! We appreciate the kind comments and for being a loyal guest.

"Top-Notch Hotel"

5
04/07/2017

This hotel is so great. The rooms are over and above your normal hotel room. Ceiling fans, great walk-in shower with extra spray nozzles, microwave, frig, LARGE flat-screen tv - you name it. Love this place. And the free breakfast has so many items to choose from - not your ordinary free continental breakfast. Try it out - you will love it!

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks Diane! "Over and above our normal hotel room" is what we're all about. We don't want to meet guest expectations, we want to far exceed them!

"Very nice rooms-good value"

5
04/07/2017

The rooms are large, clean, very nicely appointed, there is a large screen, high resolution TV, a large shower that includes horizontal spray jets, a large couch with a lounge extension. The breakfast is great, it includes an egg/omelet station. The work out room has good equipment and the pool has a large waterfall. There was a lighted makeup mirror in the bathroom, which is a nice touch. The beds are very comfortable.

"Pleasant surprise"

5
02/07/2017

This will be our Denton home away from home, what a great stay we had in every way, do wish that the lounge and pool areas did start open later on the weekends though. But that is really the only negative thing I would have to say, from the staff to the room itself this was a wonderful place.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
dbubbadog1, Thank you for staying with us and taking the time to share your experience. We are delighted to be your hotel of choice in Denton and look forward to seeing you again soon! We are always looking for new and innovated ways to bring a premier experience to and everyone of our guests and appreciate your comments and suggestions to help us do just that. We look forward to seeing you the next time you visit our beautiful city.

"I'm sold"

5
01/07/2017

I travel to the area often for business and have stayed at several hotels in Denton. The Best Western Premier is by far my favorite. I had a bad first impression of the property a couple of years ago and had written them off. I finally gave them a second chance this year and now regret having not done so earlier. The location is very convenient. The rooms are large, well decorated and comfortable. The property is quiet, well kept and aesthetically pleasing. Great breakfast and best of all, the staff is top notch!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
L3753TNdanw, We are honored that you gave us a second chance to provide you with the premier experience we are known for! Each and every one of our team members is driven to provide the best service and experience to each of our guests. I hope to see you on your next visit! Thanks again for believing in second chances, we are honored to have you stay with us.

"Love this hotel! Nice staff!"

5
28/06/2017

Super service! Staff is AWESOME! Nice pool, bar and breakfast! Very comfortable rooms and well decorated!! The go out of their way to make sure ones needs are met! Good location as well! Onl problem was very early AM on Sat and Sunday, kids slamming doors! Had to speak with them.

"Amazing Stay"

5
24/06/2017

This hotel was moderately priced in an excellent location. The room was decorated with a modern touch and super clean. Our double queen room was spacious. I love that I could request items via text system and requests were honored without a long wait time. This is our Denton hotel of choice. We love this hotel!

"Good stay !"

5
24/06/2017

Room & hotel clean, Great helpful staff ! Breakfast FRESH FRUIT, Sat Omelet maker could use training but everything else great. Bathroom design PERFECT for 2 sharing Add the layout to other BW hotels & get more happy women travelers !

"UNT Oriemtation Hotel stay"

5
21/06/2017

Staff is Friendly; nice outdoor pool with waterfall & hot tub;Great breakfast with made to order or buffet eggs, meats, waffle, muffins, etc.; Spacious comfortable room with microwave & refrig; Convenient (easy walking) to several restaurants. When visiting Denton, I will definitely consider staying here again.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the great review Lori! We hope to see you again soon and good luck to your new UNT student!

"Pastor"

5
17/06/2017

Visited for a conference. Excellent experience from staff, spaciousness and cleanliness of room, and wonderful breakfast and snackbar!! Totally wonderful experience!!! Full 5 Star Rating!!! Would highly recommend this facility to any and all!!! You will not be disappointed!!! Also, walking distance from several nice restaurants!!!

"Denton America"

5
16/06/2017

We stayed at this wonderful hotel when visiting our god daughter in Denton. Their personnel was very accommodating, the rooms were big and beautiful, the fitness center was perfect and the pool...was outstanding. The pool had a waterfall for the kids to play in and was fun for my wife and I. We received the free breakfast and I would rate it pretty normal, like most free breakfasts are. The front desk guided us to a walking trail that gave us a good safe workout in the hot Texas sunshine !! Great stay here.

"Excellent stay!!!!"

5
15/06/2017

I'd had an emergency at my house in the late hours, so I found myself checking in to this hotel at 1am. I picked it because it was close to my work, it was a Best Western (which I like), and it was reasonably priced ($110, but $127 after taxes and fees). Upon arrival, the front desk clerk, John, was very nice and helpful. I got to my room and was impressed! The room was set up in that you had a living room area and a bedroom area, separated by a little bit of a partitioned wall. There was a nice large, flat screen tv that could be seen and enjoyed from both areas. There was plenty of drawer and cabinet space for my belongings, too. The bathroom was nice, well lit, and the shower was great! The shower was walk-in (no bathtub), had great water pressure, and had body jets on the wall. The bed and pillows were clean, comfortable, and I slept great. The thing I loved the most about this room is that there were two ceiling fans!!! I've never seen that in a hotel room before, but I loved it and for me it made the room more comfortable to sleep in. I enjoyed the breakfast the next morning and it provided a variety of items including made-to-order omelets, hot items (scrambled eggs, bacon, gravy, biscuits), cold items (dry cereal, muffins), juice, coffee, and water. While I did not use the pool, I did admire the area and waterfall while eating breakfast and it appeared to be very nice. I would recommend this hotel to my friends and family and if I need to stay here again, I absolutely would!

"Best Stay ever"

5
11/06/2017

The Front Desk was exceptional! They delivered to our needs way beyond what was expected. The room were very clean. The girls loved the pool and gym. The hotel was at a very convenient location.... easy to get to.

"Fantastic Rooms and Evan is an amazing bartender"

5
09/06/2017

My hotel of choice in Denton is now the Best Western Premiere. Evan the bartender is a national treasure. Makes the best drinks. Amazing attn to detail. Has two Margaritas. One for guys and one for gals. Normally he has about 6 people come through the bar. I saw him serve 30 people for over 3 hours without any problem at all...And this is alone. Great room, great staff, and great bar...what more could you want?

"Looks can be deceiving"

1
07/06/2017

Stayed one night, then noticed itchy bites on shoulder after taking a nap. I became concerned and did a complete bed inspection and found the telltale signs of bed bugs. Found clusters of eggs under the headboard, I found old popcorn shrimp between the bed and box springs. Wasn't offered a refund I was offered another room however that room was infested. I have stayed in hotels all over Europe, and across this country and this is my first encounter. I am a healthcare provider, I know what to look for. I demanded the manager find me a room she sent me on a scavenger hunt to another hotel and the quoted price was wrong. I made my own calls and have secured a clean bug free room at a lower rate. The person who booked this block of rooms for the conference has been notified. Check your rooms before you unpack and look in corners, this nice looking hotel is not kept clean

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Deborah, we're sorry that your experience was far from perfect. While there were some issues that our award-winning housekeeping staff may have missed, there was no evidence of bed bugs in your room as viewed by the manager on duty nor by our professional third-party pest control vendor. Our staff tried their very best to accommodate you again with our hotel and made arrangements for you at another hotel for your convenience.

"Great place, Great Breakfast, Great staff"

5
07/06/2017

We have stayed here before and always enjoy this location. It is conveniently located to everything you would need (Starbucks, Mall, Target, Home Depot, Wal-Mart) but yet in an easy-to-get-to area. The rooms are spacious, staff very friendly and a wonderful breakfast with made-to-order omelets. We plan to stay here again.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Stephen H, Thank you for your kind review. We are thrilled that you enjoyed your stay with us as well as our beautiful city! We are excited to see you again!

"I would not stay here again"

2
06/06/2017

the breakfast there was the worst I've ever experienced at a hotel. They had one lady working breakfast who couldn't keep up with all of it. She was expected to clean tables, replenish food, and make made to order eggs. We couldn't order eggs because she was never available. Food was running out and the tables were dirty. The quality of food wasn't the best. I definitely expected more for what we paid, but even then, I've paid half of what we did here and had a better breakfast experience. The hotel looks great! I was excited when I arrived, but disappointed to find a dirty or stained pillow on my bed and something brown smeared on the sleeper sofa in our suite.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Cristalven, Thank you for taking the time to share your experience with us. Our team strives to provide each of our guests with a superior experience and I apologize that you did not feel that way. We are very proud of our hotel and our breakfast. Our team members are all dedicated to providing their absolute best service to make each guest stay memorable. We are taking your comments about your breakfast experience and your guest room to heart and working with our team to ensure that concerns you have brought to our attention are properly addressed. It is my sincerest hope that you give us another opportunity to provide you with the superior experience and service that we are known for. I truly hope to see you again in the future. Casey Martin General Manager

"A great local option"

5
04/06/2017

We stopped here for a single night after staying at the Gaylord for a week. We picked this place based on other reviews and it didn't disappoint. From check in to check out, it was an excellent experience. They accommodated a very early check in. The venue is super modern in a boutique hotel sort of way. A lot of stainless steel, chrome and tile. The room was great. A sorta suite with a lot of living area as well as the sleeping area. The TV was huge. A Smart TV that a lot of other venues haven't caught up with yet. Nice move for a really inexpensive place to stay. If there was one oddity it would be the set up of the bathroom. Kind of weird. While a nice and modern bathroom, it's odd to have to close one door to open the shower door. This aside, we loved it.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thanks for the great review! We're sorry for the inconvenience concerning the shower, but trust us there's a method to our madness :) . In order to open the shower door without hitting the toilet, we had to install the shower door on the opposite end toward the bathroom door. While this configuration may require the bathroom door to be semi-closed, it does allow you to turn on the shower without getting wet (unlike some other hotels). Hope that helps and we hope to see you again soon!

"Super place to stay"

5
30/05/2017

If you want a place to stay where you feel safe, pampered by the extras in the room and breakfasts, and price then you need to pick this hotel!!! The location close to the freeway was excellent. The quietness in the room was great. Having four very nice restaurants within walking distance was an added plus.

"Memorial Day vacation"

5
29/05/2017

Wonderful staff and a beautiful hotel. We only planned on staying one night but we enjoyed it so much we added another night. Great location, super clean and friendly service. I would defiantly recommend

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Thank you so much for choosing our hotel and for extending your stay. We were glad to have you and we hope to see you back soon!!

"Great! My go-to hotel in Denton"

5
19/05/2017

I've stayed here at least six times now. Nice big rooms, friendly service, good location, super clean. Just a good solid hotel. I akways go here when I come to Denton, I'm always happy to get a room here. Great hotel. I'll definitely stay here again on my next trip.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
TimothyChenAllen, Thank you for making us your home away from when visiting Denton, we are honored that we've earned your trust and loyalty. We look forward to seeing you again soon!

"Amazing!!"

5
18/05/2017

It is always a home away from home!! They take care of every need in a cheerful way. Room is always perfect!! The bed is amazingly comfortable and I always sleep well here. They make made-to-order omelets for breakfast--what is not to like about that!!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
suzannesJ5798CC, Thank you for choosing us when traveling to Denton! Our team is dedicated to providing each guest with a superior experience and we thankful for each and every opportunity. We strive to provide the best quality amenities for our guests, including a fresh start to every day with a quality, personalized breakfast. We hope to see you again on your next trip to our beautiful city!

"Michele"

5
18/05/2017

Everything about this hotel was 5+ stars. Rooms were elegant and beautiful. Beds very confortable. Breakfast was very good and fresh, staff always refilling and helping guest with any breakfast needs. Beautiful pool area and work out room. Every staff member that we came in contact with greeted us and thanked us for our stay. Traveled for business for many years, one of the best hotels I've stayed in. If in the area will make,sure I stay here again.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
sdcabingirl, Thank you for giving us the opportunity to serve you during your trip to Denton, and thank you for taking the time to share your experience. Our team loves what they do and it shows! We are proud of our hotel and we are proud to be a part of your experience in Denton! We hope to see you again soon!

"Medical Visit"

5
18/05/2017

We quickly called to find out they had anon smoking room with 2 queen beds. The room smelled fresh. It looked to be In good . When we arrived, the girl at the reservations desk was polite and went over important rules for the hotel. She explained that a full breakfast from 7 am to 9 am. The area looked comfortable and clean. A waterfall Picture with moving water fall the room a peaceful feeling. The room itself was clean. The beds were comftorable. The sheets were soft Egyptian threads . Digital TV us available for your enjoyment. I was in quite a bit of pain,I went to bed early. I set my alarm to eat breakfast as I skipped it last night. However, I just couldn't get ups. I did get an hour late and the area was clean. I looked around and felt like I could get something. I explained that I wasn't feeling g good due to medical tests. He employee helped E get juice,coffee, and some oatmeal. Our room had a coffee maker. I had to leave to catch my flight. This hotel has a pool, meeting rooms and office area. They have complimentary newspapers. Mini fridges, microwaves and complimentary coffee helps me to get my day started Comfort, clean with kids d staff. Reasonable rates. I will stay here when I'm Dentin.

"Second Stay.... They'll be a Third."

5
17/05/2017

This is our second time staying here. We came down to Denton to pick up our daughter from college. We stayed for 4 nights and overall this is one of the nicest hotels in its price range that we've ever stayed at. Our room had a comfy king size bed, a sitting area with a pullout sofa bed; although we only used it as a sofa. The flat screen TV was viewable from both the bed and the sitting room. Both the bed area and sitting area had their own ceiling fans. Though this was not a suite with a full kitchen (didn't need one), it did have a microwave, larger mini-fridge and a Keurig coffee maker with regular and decaf pods. The bathroom was very well lit and well stocked in clean towels and other necessary amenities. There was no bathtub, but a wonderful shower with a shower head high enough that I didn't have to bend over to use (I'm 6 ft); there were also 2 separate water jets that sprayed in front of you from the wall. Breakfast was good. It had your typical free breakfast hot and cold selections, but what made there breakfast stand out is the lady who was there to make your fresh omelets to order. The food was consistently replenished and the tables promptly cleaned. Better than average coffee too. The only thing that put a bad mark on our visit was that we saw a roach scurry along the wall. When we contacted the front desk, they had their professional service there in a short time and they sprayed the room (no after-odor that I could smell). Honestly, it's Texas; there are bugs and lizards everywhere.

"Great, clean hotel"

5
16/05/2017

I was pleasantly surprised at how nice and clean our hotel room was. The couch had a pull-out bed. The tv was HUGE. Everything was modern and aesthetically pleasing. The staff was pleasant and accommodating. I'm not sure if we will ever be in Denton again, but if we are, we will definitely be staying here!

helmhotelsgroup, Public Relations Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Robyn, Thanks for the awesome review. We're also thrilled that our new 65" TVs are making an impression, so thanks for verifying that! We do hope that you come back to Denton and stay with us! Zach

"Trip to Denton"

5
08/05/2017

Great hotel, with easy access to the freeway and many restaurant options nearby. Friendly service and great pool. Was the perfect getaway and the weekend that I needed to relax and have some time to myself.

"Great hotel"

5
06/05/2017

What a great place. Super clean, super neat, great staff. Everything is an AAAA++++. The room was modern and larger than we are used to. Will definitely look for this hotel in other cities in the future.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Steven P, Thank you for sharing your experience with us. We are so excited that your enjoyed your stay and we can't wait to see you again!!

"Monokia Ingram"

5
24/04/2017

Hotel was very clean. Rooms were very spacious. I would recommend this hotel for your stay if you are in the area. Staff was very nice and helpful. Breakfast was outstanding!!!What I like best about it is the made to order omelet. Best hotel I have stayed in;in a long time.

"Nice room"

4
24/04/2017

I really enjoyed the ceiling fans. The pool area was beautiful and the breakfast was good.I also liked the chaise part of the couch.I liked the large shower with the comfortable bench and the multiple jets. There was lots of counter space in the bathroom. The makeup mirror was not helpful...not enough light. The cleaning supplies after the first night did not spell good and the shower floor needed a good scrubbing.

"Excellent experience"

5
18/04/2017

This is our first time staying at BWP, and it will not be our last! We love the spacious room with sitting area and all amenities. Room is sparkling clean and comfortable especially after a long day of activities. We loved the coffee but hope there are more breakfast varieties. We will stay at BWP again!! Thanks

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Mac C, Thank you for giving us an opportunity to treat you to the Premier Life! We are delighted that you enjoyed your stay with us and look forward to seeing you again! Our breakfast buffet features made-to-order eggs and omelets as well as a buffet selection of breakfast meats, potatoes, fresh fruits, yogurt, oatmeal, waffles and pancakes. We also have gluten-free cereal and Soy milk available as well. We are always looking for ways to expand our breakfast offerings are happy to take any suggestions you may have. Thank you for sharing your experience. We look forward to seeing you soon!

"Great value in a hotel"

5
17/04/2017

Everything about this hotel was better than what you would expect from a hotel in a college campus area. Clean, staff very attentive, great hot breakfast, nice pool. Everything good at the good price. My first choice in a hotel when I go to visit my daughter at college.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
David D, Thank you for your review! We are thrilled that you enjoyed your stay with us and look forward to many more visits! Our resort style pool and waterfall are so much fun to be around, make sure you bring your daughter by to share in the fun on your next visit! We look forward to seeing you soon!

"Lego & Nascar Adventures "

5
10/04/2017

This hotel was wonderful, huge 2 queen suite with a big lounger chair for our 5 yr old to sleep on. Microwave, fridge, safe & big screen TV. Beds were super soft & everything clean & new! 4 big name restaurants within walking distance so very convenient.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Mandy S. Thank you for taking time to share your experience! We are thrilled that you chose us to share in your family's Nascar Adventures this spring. We look forward to seeing you again.

"Great Hotel"

5
09/04/2017

Comfortable room. Sitting area and bedroom area with ceiling fans. Bed was great. Shower is relaxing with shower head and body nozzles. Recommend this highly and will be the only hotel in the Denton area I will reserve.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Brian T. Thank you for staying with us and taking the time to share your experience. We look forward to your next stay!

"First Choice in Denton!"

5
09/04/2017

This Best Western was amazing. The hotel decor was fresh and the staff was very conscientious of our needs. I met a group of friends and we stayed in a queen suite. The living area was very comfortable and inviting. But, the best part of the stay was the breakfast! There was a chef onsite preparing custom omelets that were as good as any restaurant. In addition, the regular breakfast items were available - including fresh fruit.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Nancy D. We are thrilled that you enjoyed your stay with and our breakfast buffet! We are proud to offer our guests several options, including healthy and gluten-free options. Thank you for sharing your experience. We look forward to seeing on your next visit to Denton!

"The Go-To Place to Stay in Denton"

5
08/04/2017

Every time I come to Denton, I stay at the Best Western Premier, and it continually meets my expectations for a premier hotel. Beautiful hotel; exceptionally clean; comfortable bed and room; professional, friendly staff; conveniently located on the highway. I love staying here!

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
Cheryll D, Thank you for making us your hotel of choice when visiting Denton. We are honored and appreciate your trust in us. We look forward to seeing you on your next visit to Denton!

"Great stay"

4
25/03/2017

Great place to stay. Clean rooms and friendly staff. The breakfast was one of the better free hotel breakfasts I've had. The staff was knowledgeable and friendly. The beds could be a little comfort but they aren't bad.

"Great stay"

5
23/11/2016

I stayed 4 nights for business and thoroughly enjoyed every bit of my stay. The cleaners did a very good job in keeping my room clean. Bed and pillows were very comfortable. Staff were kind and polite. I will stay here again.

"Best Western Premier Crown Chase Hotel - A jewel in Denton, TX"

5
18/11/2016

When you think Best Western, I would tend to think High End Hotel would not be in the mental loop. I am telling you now that that is exactly what BW has done. This hotel is comparable to both Hilton and Marriot properties. When you book your stay, say hi to Melissa, Guest Services Manager; Em will be one of the bartenders should you choose to check out the lounge in the evenings where special drinks are created each month; Kim is relatively new to this hotel but she takes her job seriously and is very customer friendly! There are numerous wonderful staff members here and they work together to make sure their guests are happy glampers and business travelers! I can't wait for you to book and twll me your perception!

"Comfortable and Clean"

5
18/11/2016

Modern and clean rooms and public spaces. Excellent hot breakfast including made to order omlets. Staff was very helpful. We were staying as guests of a wedding party so the comfortable public spaces allowed for visiting with friends and family.

"Premier Stay"

5
15/11/2016

Excellent hotel with large, comfortable rooms. Great complimentary breakfast with lots of choices. Nice waterfall pool and hot tub. We enjoyed friendly, excellent service from everyone and can give a special shout out to Em who worked in the lounge. We will definitely seek out BW Premier hotels in the future.

"Great Hotel, Poor Service"

2
07/11/2016

Gorgeous hotel, pool, rooms, and delectable breakfast--the best complimentary hot breakfast I've had anywhere. The poor service I received seems to be a management and training issue, rather than a problem with the staff. I made a reservation through the national 800 phone line and was informed that my request for a bathtub could not be met through a regular room reservation at this location, but only by booking a suite. So I booked a suite. Upon arrival, I was given keys to two consecutive suites only to find that neither of them had a bathtub. The desk clerk had no idea which rooms had tubs and which showers. Only after calls, research, and 45 wasted minutes on my behalf and 3 visits upstairs with full luggage did I receive a regular room (not a suite) with a bathtub. I had to go down to the desk to get my rate adjusted later for receiving a regular room and not a suite. On day two of my stay, I left the hotel at 7 am and returned at 3 only to find that my room had not been cleaned. I searched the hall for a cleaning cart and got the extra amenities I needed. At 4 the maid knocked to clean my room, but at this point I wanted to rest, not vacate the room I had just returned to. The next morning as I left the hotel I stopped by the desk and requested of ?Cheyanne? that I was leaving for approximately 3 hours, and to make sure my room was cleaned while I was gone, as it had not been cleaned the day before. I arrived back at the hotel 3 hours later to find that my room had not been cleaned. At this point, I put up my do not disturb sign for a nap. 30 minutes later a maid knocked to make up my room. I explained that I was trying to rest. 30 minutes after that, someone called to see if I wanted my room cleaned. Needless to say I got neither a nap nor a clean room. I checked out the next day. It appeared that the management priority was to clean rooms for new customer turnover, with no regard for ongoing guests. All issues seemed to come from poor management.

Casey M, General Manager at Best Western Premier Crown Chase Inn & Suites, responded to this review
FernBugg, Thank you for staying with us and taking the time to share your experience. I do apologize on behalf our entire team that you did not experience the exceptional service that we are known for. We take each guest stay very seriously and strive to not only meet but exceed our guests' expectations. We will be looking into the room descriptions that the 800 number has to ensure that they are equipped with the proper knowledge to serve our guests. We apologize that housekeeping was unable to service your room at a time that was convenient for you. We are working with all members of our housekeeping team to ensure that each of our guests are provided with a clean and comfortable room each day of their stay. We hope to have the opportunity to accommodate you on your next trip to Denton and to provide you with the superior customer care that we are known for. At your service, Casey Martin

"Love this hotel"

5
07/11/2016

Very relaxing atmosphere. A little pricey but worth it. Love the breakfast , pool and bar. Rooms are very spacious. Rooms always smell fresh. Close to interstate but very quiet. Convenient to restaurants and shopping. Added bonus not far to our sons home.

"Quality experience"

5
04/11/2016

This hotel could change my perception of the Best Western chain. The property is tasteful and immaculate. The rooms were well appointed, the linens were high quality, and the bed was very comfortable. The flat screen TV was around a 42-inch - great for watching a World Series game! The staff was friendly and helpful. Morning breakfast was complimentary and quite nice. The bar in the evening was a nice place to wind down. There are also a number of restaurants nearby. Olive Garden, Red Lobster & Texas Roadhouse are all walking distance. I will definitely stay here again.

"Wonderful and Friendly"

5
01/11/2016

It was a great stay, great Breakfast and service, Room was very clean and the Housekeeping staff was very professional and friendly. Front desk was very knowledgeable and very professional. The only thing that appeared to need help was the bar area and restraint, service was slow. Overall stay was an A. Thank you!

"Totally different BW!"

5
01/11/2016

We haven't stayed in BW for a long time... but this one is the nicest inn we've visited in a very long time. ABSOLUTELY EXCELLENT in all aspects! W.O.W.!! The hotel is beautifully decorated...reminds me of a "loft type" hotel. Very classy. Very comfortable. Very much the best!

"I was shocked to find out this hotel wasn't built last month"

5
31/10/2016

This hotel is brand new. Or at least that's what I assumed when I walked in. The exterior is immaculate, the lobby is pristine, and the rooms are luxurious - especially when you consider the price paid per night. The room was enormous, the shower had massaging heads, and the bed was more comfortable than mine is at home. This was my first time staying at a Best Western Premier property, and based on my experience, it certainly won't be my last. Heck, I should've moved in.

helmhotelsgroup, Owner at Best Western Premier Crown Chase Inn & Suites, responded to this review
Scott S, Thank you for your awesome comments. We will let our staff know that they're doing a great job and will share your review with them. As far as moving in, don't think we haven't done that very thing at least once :) Thanks again!

"Great trip"

5
28/10/2016

Went there to visit our daughter who attends UNT the hotel was beautiful and the staff was excellent! The location is excellent, close to restaurants and shopping. The free hot breakfast was tasty and my granddaughter loved the pool area.

"Awesome room!"

5
28/10/2016

Though I did not stayed for a long time but enjoyed every bit of my stay at there and the management system is great, other facility centers are pretty close to the location. I would like to recommend others to stay for at least one night if they plan to stay in Denton.

"Very relaxing"

5
26/10/2016

I highly recommend this hotel. I visit Denton once a year to to see a family member. It is the only time I travel. I treat myself during this time. I can be a littlle picky. This hotel definitely makes my time there enjoyable and memorable. The whole experience there is very nice. From beginning to end.

"Room was AWESOME and breakfast was OFF THE CHAIN!!!"

5
24/10/2016

The rooms are very nice. I love the way the room was decorated all the colors were very well done.I had a big screen TV.And the bed was so comfortable. And I love the waterfall at the pool. I love the touch screen computer in the front lobby and the fireplace. I love the breakfast buffet , we had made to order omelettes ,waffles , pancakes, oatmeal, granola, yogurt, fresh fruit, coffee, milk, juice, tea, flavored creamers, sausage, ham,bacon ,cereal , peanut butter , croissants bagels, toast, danishes. You name it they had it there. The staff were all very nice and accommodating . One man in particular by the name of Jacoby Ervin really impressed me because he went above the call of duty. He waited on us hand and foot. I definitely felt like royalty. He has a servants heart and thoroughly enjoys his job! He is a keeper! When you get done eating, they also have a exercise room if you feel up to it.I love everything about it .It's best hotel there in Denton, Texas. I look forward to staying in there again and again and again!

"Superb Service!!!"

5
24/10/2016

While visiting family in Denton we had the pleasure of meeting and being served by a very polite young gentleman his name is Jacoby Ervin ( hope spelling is correct ) He made sure we didn't lack for anything! I jokingly told my sister I'd love to take him home we could use a personal chef! He seemed to really enjoy his job so no worries about losing him.?? Our suite was very nice as well. We didn't want to leave everything was so nice. We will definitely stay here again! Thank you all for such wonderful staff. God continually bless you all. Harding Family

"We'll be back..."

4
24/10/2016

We were looking for a hotel not too far away from UNT as we were coming for a visit to see our daughter. While not as close as some other hotels in the area, the hotel did not disappoint. There was ample parking and even a dedicated spot of EV users with a Tesla charger set up. While I would not say a Best Western is a 5 Star hotel like the Four Seasons in NY; upon entering the lobby it had a very polished and upscale look to it. The front desk staff were very friendly and got us checked in right away. On the way up to our room we peaked into the dining are that serves breakfast in the morning and double as a lounge in the evenings. When we got up to our room we were very impressed with the size and layout. The room was clean and had no nasty odors that many hotel rooms tend to have. The large king size bed was very comfortable and there were plenty of pillows. The large couch had a pull-out bed, but we had no need to use it so I can't say if it was comfortable or not, but the couch itself was comfortable. The large screen TV was wall mounted and viewable from both the couch and bed. The bathroom was well lit and had a large walk-in shower with extra spray jets from the wall. AS with most hotel rooms though, noise can be an issue. We heard various noises from one of our neighbors a few times in the evening. Nothing to complain about, but it did startle us. Also, our room was on the side of the hotel that face the main road, so when loud motorcycles roared by we heard them loud and clear. Breakfast was your typical hotel buffet, but the food seemed fresher than most. They also had someone there to make omelettes to order. Very nice touch. The breakfast area was clean and the staff kept everything well stocked. We did venture down to their outdoor pool. It was nice and had a small waterfall for you to sit under, though it was a bit cool out for that in October. We spent most of our time in the relaxing hot tub. The area was clean and there were towels provided. One of the better hotel pools I've been too. Overall we had a great stay and would certainly come back.

"Great Accommodations"

4
24/10/2016

Rooms are very nice, quiet and clean. Daily breakfast included a nice variety of items and was freshly made daily. Very nice location also, convenient to area shopping and for easy access to the interstate. Would definitely stay here again

"UNT College Visit"

5
17/10/2016

Was looking for an inexpensive clean hotel for a overnight college visit. Found BWP online and chose it because of the reviews, it was new, and the rate was good. I was pleasantly shocked! My memory of the Best Western Hotel chain was not a good one and had not stayed in one for over 35 years. This hotel from the moment we stepped in was perfect. The hotel front desk staff was great. We arrived at 10 am after a eight hour drive and check in wasn't until 3pm. They were willing and able to get us in a room within 15 minutes. The room was perfect in the layout, size, cleanliness, and amenities. Would definitely stay here again if in the Denton area.

"ALWAYS A GREAT PLACE TO STAY"

5
11/10/2016

We were in the area for an annual conference and over the last few years we have given full attention to making sure we can stay in this hotel. The staff has always been great, rooms are big, breakfast is well cared for (in fact, my wife commented this time on how long the sweet, attentive lady that served the breakfast had been there), location is convenient to several nearby restaurants, even Walmart is just down the street. We are on the road a lot and this is one of our very favorite places to stay!

"Denton's Best Kept Secret"

5
10/10/2016

BW Premier Hotel in Denton, Tx has a luxury trendy look & feel, at a reasonable price!! From the moment you approach the well manicured landscape & walk through the trendy designed lobby, you get that luxury feel. The front desk staff is very welcoming and eager to help. Rooms are fresh and clean. Breakfast was delicious and plentiful. Overall experience was great!

"Great Place to Stay!"

5
08/10/2016

We were in Denton for medical reasons. They offered a very nice medical discount, which is why we chose this location. The location was right down the road from the hospital, which was perfect for us, since I had to be at the hospital at 6 am for surgery. We were very impressed with all aspects of our stay with the exception of sofa sleeper - it was very uncomfortable, but that is to be expected in that most are. The swimming pool was awesome! Excellent breakfast as well! Overall goo experience!

"So good we want an excuse to go back!!"

5
04/10/2016

The only disappointment we experienced here was that we were so busy the whole weekend that we didn't get to enjoy the AMAZING pool. For the price, the amenities are amazingly resort style! I almost regret booking based on the features that I knew we might not have time to enjoy. I didn't pack swimsuits for my infant or family because of that, but kind of wish I had! The breakfast being included was something I looked for when booking our stay and I am glad I went with this place. This is the best free continental breakfast I've had for this price! We can't think of another reason we will ever visit Denton, but we might have to find one just to stay at this amazing hotel. The staff went above and beyond from the moment we booked until checkout. A million stars!!

"Block of rooms for Wedding"

5
24/09/2016

I reserved a very large block of rooms for my daughter's wedding. The staff person assigned to help me paid great attention to details and was very prompt and helpful from beginning to end. All front desk and bar/restaurant staff members were friendly and helpful. I would highly recommend this hotel!

"Leahs wedding trip"

5
20/09/2016

The staff at this facility is second to no one! I wish I had gotten the name of the girl at the front desk who helped me with my reservations. The hotel was booked full the weekend our family was there and had to schedule two different rooms when we originally booked them . The young lady called me while we were out eating lunch and told me she had managed to keep us in one room and not have to move all of our stuff with the room ready for us when we were ready to check in. The breakfast was awesome! This hotel will get my business again when in the area.

"Great stay!!"

5
14/09/2016

Always clean, excellent breakfast with eggs made to order. Beds are amazing. No complaints. Staff is always very courteous and helpful. I always stay for business. They have a very nice outdoor poor that i never get to enjoy!

"Fun family meeting place"

4
12/09/2016

Nice property and location. We wanted an outdoor pool and this one is well done with the waterfall and splash pad plus hot tub. It was clean and well maintained. Unfortunately it is also the designated smoking area. The breakfast is good quality, especially the omelets made to order.

"Quiet, close to restaurants, amazing shower!"

5
07/09/2016

This hotel is relatively close to the highway, but you can't hear any highway noise inside the rooms. It's also close to several restaurants (walking distance). Funny enough, this hotel had one of the most amazing showers ever. It was spacious and jets in the walls. So relaxing!

"This was a half way point for us on our way to Houston. Got to meet up with granddaughter to have dinner."

5
07/09/2016

Very nice clean rooms. They have a really nice breakfast provided. They will make an egg omlet to your special order, but they have a nice variety of everything. Décor of the hotel is very up to date and modern.

"Lovely."

5
06/09/2016

Our room was so nice! The front desk person said we would be impressed and he was right. The homemade ice cream they sell downstairs is amazing! The only complaint is that the ceiling fan in our room made too much noise to use.

"great stay"

5
05/09/2016

My wife and I were in the area for a funeral. The hotel was great and very comfortable if I need to stay in the Denton area again I would stay here again. I was very pleased with the breakfast, the omlets were very good and there were real bisquits not frozen day old stuff as I have had in past stays at other hotels

"Great hotel, friendly staff"

5
04/09/2016

Everyone was very nice and helpful and the rooms themselves were great. Breakfast was good and the pool was perfect. Awesome showers with body sprayers too! I will definitely stay here when i come back to Denton.

"Quite a surprise "

4
27/08/2016

This new brand of best westerns is a pleasant surprise. The design is sleek and modern. The rooms are spacious and comfortable. I love that they include a ceiling fan. The pool area was a treat for the kids. It was really beautiful for a hotel like this. Breakfast was included and had so many items to choose from. It was one of the better free breakfasts I've had at a hotel. Options included waffles, pancakes, assorted breads, eggs, biscuits, sausage, bacon as we as fruits and yogurt. I will definitely look for premier best western in upcoming travels.

"Surprised"

5
22/08/2016

This was the first time I stayed at a Best Western. I was skeptical when my office booked it. When I arrived, I immediately realized that I was very wrong. The hotel was great. Staff was very friendly. The rooms were clean, comfortable, and roomy. The hotel has a nice bar. Numerous restaurants in walking distance. I will stay there again.

"Convienently close to campus"

4
21/08/2016

I am rating it a four, because it is a lovely hotel and the staff is courteous and helpful. We had a small issue in that we did not get the two queen room we booked. The front desk did give us an upgrade to a king suite, which normally would have been great however, that meant two of us had to sleep on the pull out sofa instead of a nice comfy bed. The sofa bed was broken in the corner, and after making the front desk aware, the manager was very apologetic and concerned that I did not have a great experience. I was happy to hear that they listen to their customers and want to take immediate action to fix things. The floors are pretty thin, so having a second floor room, we did have a fair amount of noise (foot stomping and water running) from the room above. The toilet flushing was pretty bad as you do hear the water running through the pipes in the walls, so depending on when people go to bed or get up, it could be bothersome. The ceilings fans were a great touch so as to not be freezing or too warm. The room cooled down quickly and was comfortable throughout the night. Our shower had a couple of extra jets, but being on the shorter side, I thought they were a little too high for me. My husband though they were wonderful. Pretty good breakfast choices - cereals, oatmeal, yogurt, fruit, make it yourself waffles, plus the usual hot items. I did not partake in the bar offerings, but my husband found it to his liking. Did I say the staff was great?!

"Great stay with a great price."

5
19/08/2016

Very clean. Staff was extremely friendly and helpful. The room was much more than we expected for the price point. Clean, nicely furnished and very comfortable. Lots of space. Will definitly stay here again

"Repo and recovery"

5
17/08/2016

I like the motel the staff is wonderful clean rooms excellent breakfast the lounge opens after 4 p.m. nice place to unwind and relax I would recommend it to anybody in the Denton area the only downfall with the place is it nobody knows how to operate the disability chairs at the pool I think that it is essential that everybody learn to use and operate these chairs

helmhotelsgroup, General Manager at Best Western PREMIER Crown Chase Inn & Suites, responded to this review
Myron B, Thank you for your review! We have checked with our staff and have retrained those that may have forgotten how to operate the lift chairs. Thank you for bringing it to our attention! Casey Martin General Manager

"Great Quick Stay"

5
15/08/2016

We booked a last minute hotel stay in Denton. We had 3 we were deciding on and the deciding factor was a good breakfast before we got on the road. We were extremely impressed by the hotel room, really big and spacious and defiantly more than enough room for us and our two little ones. The breakfast was great, a lot of options. Check in and check out was super easy! We defiantly wish we had a lot more Best western premiers around us but when we come to Texas we defiantly will be staying here!

"Awesome!! "

5
13/08/2016

We rented the Banquet room, Teresa and everyone on that staff this night was super awesome and helpful. They made sure we were happy and such a friendly staff. They even took the time out to compliment us, very nice of them. The food was absolutely great everyone loved the food!! Thanks everyone!!

"Aware and helpful"

5
13/08/2016

Loved how the employees were aware and willing to help. All of the staff from the breakfast crew, maintenance, maid service and front desk. The employees were working hard to make sure that peoples needs and the facility was being maintained at a high level.

"Disgusting!!!"

1
12/08/2016

Not sure where all these great raves came from. The only thing green at this hotel is what's growing inside. But this was our experience last night. We booked based on the raves. Arrive and the outside looks nice , but walk in the front the doors and dirty, the floor is dirty and it smells like hickory smoke / filth. The unkept kids put his food down to check us in. Get get our key head to the room through the outdated Vegas style hotel. The room is hot ( Ac was not on) the pillows had a dirty funk smell ( on all 5 ) We left to eat and upon returning to take a good look at the room , wow was it in bad shape. The couch had flat coushins, the lights are dim and you cannot be sure what's lurking about. And the funk in there was like feet / mold and dirt. We phoned the unkept kid and he said he would bring some Fabreeze up for us!!!! Needless to say we found another hotel and they refunded our money. This place is not as the reviews state, unless you are looking for a West Texas Trashy Chic in my opinion.

helmhotelsgroup, Vice President at Best Western PREMIER Crown Chase Inn & Suites, responded to this review
Hi Suzy41, I am sorry that you had a bad experience. Would you mind sending us an e-mail at [email protected] so that we can obtain additional information from you regarding your stay? Based on other reviews that we usually see, it's possible that you have us mistaken for another property. We'd love to know either way so that we can quickly address any issues. Thanks, Zach Glenn Vice President Helm Hotels Group

"Home from home"

5
10/08/2016

excellent friendly staff with plenty of local and not so local knowledge. well positioned location for exploring the local area. Quality of rooms are outstanding. Local restaurant's are a must to visit. Hotel pool/spa well used to unwind after a hard day' Hotel bar well stocked with domestic and import beer/wines .Happy hour every night 5pm to 7pm.

"satisfied"

5
08/08/2016

I always have a great stay in your hotel. This is the only place I stay when in the DFW area. Mellissa always takes extremely good care of me. I love the pool and Hot tub at your facility. I really wish the hours to use them were extended. After finishing business it would be nice to use these amenities. See you again next time.

"Comfortable, friendly place to stay"

5
08/08/2016

This is not a fancy place, but it's nice, comfortable, and very clean. All the employees are friendly and polite, from front desk to the gardener. It's a great value--and the breakfast is pretty good too. We didn't eat there this time, but last time we had the made to order omelet. Nice pool, nice landscaping, good place to spend a couple of nights.

"Do not book this hotel thru Hotwire or other booking sites"

1
04/08/2016

We chose this hotel due to the reviews on trip advisor. It was booked thru Hotwire. We arrived only to find out that there was no reservation. Beca, at the front desk, was quite rude. I acknowledge it was not Best western's fault that the original reservation wasn't there. However, they contributed to the horrible experience. I stayed in the Best Western lobby and called Hotwire to correct the issue. Hotwire confirmed with the hotel that rooms were still available but had issues facing the correct paperwork to the hotel. Needless to say, by the time it was corrected, best western sold the last room via walk in traffic while we were standing there. They were aware of the situation and still sold the last room!!!! I was traveling in an unfamiliar city and alone with my daughter and was very frustrated with the lack of professionalism. Hotwire found out there was one room left at the Hilton Homewood Suites and Hilton very kindly held that room for us without issue while awaiting the Fax. They also had walk in people trying to get that last room but honored their commitment to us! Best Western must only like Hotwire guests when they are not busy.

"Great"

5
03/08/2016

Excellent place to stay! Great restaurants nearby. Everyone there was very kind and courteous. The lounge was a huge plus for us when we walked through the doors! Highly recommend!! Price is better than the BWPlus on the north side...and cleaner

"Great hotel!"

5
28/07/2016

Very clean hotel. Stayed there while my daughter was at UNT cheer camp. Rooms were nice, front desk staff was great....and breakfast was great! We had bought stuff that needed to be refrigerated after checkout and staff was kind and held it for us while we were at camp. Thanks for a great stay!

"Fantastic!!"

5
25/07/2016

We stayed here for a wedding and we had a fantastic time! The hotel was extremely nice, loved the decor, and the pool area was beautiful. The staff were all extremely helpful, accommodating, and nice as could be. Easy access from the highway and close to everything in Denton. We will definitely be back!!

"Beautiful Hotel with Customer Service to Match"

5
23/07/2016

My husband and I chose this hotel because of its excellent reviews on Trip Advisor and because it provides a Tesla Destination Charger, which allowed us to charge our car overnight. After Nate checked us in, however, the charger didn't work so we asked Nate for help. He didn't give up until he solved the problem and also discounted our room rate because of the problem. He is an asset to the hotel for certain! Our room was very attractive, large, and comfortable, and the shower was terrific. Breakfast was outstanding and included just about anything one could want. We will make a point to stay at this Best Western Premier on our next trip.

"Premier Hotel"

5
22/07/2016

The rooms were beautiful and the staff was very caring and helpful. The two room king suite room in hotel was on par with an upscale Vegas strip hotel room and the breakfast includes made to order omelettes. Very rare I compliment a hotel, but this one deserves recognition

"Great hotel!"

5
20/07/2016

The Best Western Premier in Denton is a great place to stay. The staff is friendly and helpful and the rooms are wonderful. I recommend this hotel to everyone I talk with. I have stayed here on business for many weeks and have always had a good experience. The bed is the most comfortable hotel bed I've ever experienced and the rooms are decorated very nicely. I always look forward to my stay here. Great value!

"This Best Western is a luxury hotel at bargain prices"

5
18/07/2016

Best Western out did itself with this property. After a long day of driving a beautiful well appointed, superbly managed hotel was welcome. From our receptionist "Nate" who ensured our every question was answered to our suite, our stay was fantastic. The suite had two queen beds, a large couch & desk sitting area, two LED TVs, a beautiful bathroom w/walk in shower, everything about our room was great. For amentities, there is a full bar, a lovely stone jacuzzi, stone-lined pool, business center and comfortable seating through the bar & lobby. There's more! Suffering through endless bland "free" breakfasts this Best Western had a beautiful spread to include a clever pancake making machine. The breakfast staff was pleasant, friendly, asking if there was anything else she could do. It's wonderful when the employees take ownership of the property. We will definitely return. What did I pay for the evening...with a military discount, $112.70 with tax for a two queen suite...nice...

"Great stay at best western premier"

5
16/07/2016

We had a large group stay for a wedding in town. We got the king suite. Very nice updated rooms with a separate bedroom from the kitchen area and living room. Living room had a sectional that folded out to queen size bed. There was a bar table with 2 bar stools. Kitchen area had mini fridge and microwave. The bathroom was a standing shower. Very modern! Great location right off 35. Plenty of restaurants in the parking lot! On the border, Olive Garden and a steak house.

"Best hotel in North Texas"

5
16/07/2016

I've stayed here a half-dozen times since it opened. It looks as good now as the day it opened, and the food is amazing. My family that I was visiting joined me for the buffet breakfast for no extra charge.

"First time but not the last"

5
15/07/2016

Very nice place. Will change your concept of what Best Western is. Well done, modern lobby with a bar and breakfast area. Beautiful pool with splash pad and waterfall. Great friendly group of college age staff always eager to please. Made to order omelets and waffles at breakfast. Big rooms with two televisions and lots of channels.

"Stay was great "

5
14/07/2016

Very clean hotel , comfortable beds. Loved the sitting area and ceiling fans . The breakfast was more than the usual complimentary type you usually get at hotels. We booked this online and got it for a decent price, we would recommend it if you are traveling through Denton also has a great pool area king rooms are very spacious

"Excellent Value"

5
11/07/2016

Lot's of upgrades , loved having ceiling fans ! Great amenities , breakfast , restaurant , bar , fitness center . It is definitely not your old Best Western ! First time ever staying in one ; definitely won't be my last . . .

"WONDERFUL HOME-AWAY-FROM-HOME"

5
08/07/2016

This was not my first visit to this location. Casey Martin was most welcoming, greeted me by name and immediately made me feel 'at home'. She was most solicitous and helpful during my stay. The hotel is fortunate to have her as its General Manager. Other employees who went out of their way to assure my comfort and well-being were Chaunee, Bethany and all others at the front desk, plus Guest Service Manager, Melissa Randell. Antonio Garcia, Maintenance, was also helpful in quickly replacing a bathroom bulb that burned out. The hotel, itself, is well-furnished, immaculate and conveniently located. Breakfast is bountiful and nicely displayed. Coffee is great!

"Comfortable Stay"

4
06/07/2016

Great breakfast (fresh omelette, hash browns, more fresh items). Comfortable beds. Good outdoor pool. Good drinks at bar. Very nice staff. Phenomenal location near other restaurants, shopping, highway. Quiet at night (no road noise). Rooms were nice sized. Only drawbacks - a few rooms in our group had spotty phone service (1st floor), key cards constantly went bad even if they never went near phone/credit card, public restroom not cleaned throughout day, fans in some rooms were squeaky.

"Easy check in process, rooms were really nice and breakfast was great!"

5
03/07/2016

The hotel is newer with a modern look and feel. The rooms were very spacious at a good price. The check-in was easy and when we discovered our room was on the first floor (not our preference), the on desk manager quickly changed the room. The coffee was really good! Breakfast counter was nice, since the servers refreshed the buffet from behind, versus competing for space with guests. Nice place!

"The friendliest staff ever!"

5
02/07/2016

After a long drive from the southern part of Texas, it was wonderful to be greater by the best staff I have ever ran across at a hotel! The clerk, Em, was so very helpful! The clieness of the whole facility was awesome! I will recommend this place to all my friends!

"Horrible!"

2
01/07/2016

We booked this hotel because of a two-room suite. We were checked in by a woman who had a very cold personality. Soon after getting our room, a staff member entered -- without knocking! She told us the sofa bed did not work. We were given another room, and this time the same front desk person was even colder and rude too. On the morning of check out, before 10am, someone entered again! We had not checked out, nor had we spoken to any staff so far that day. This was not the same person as the day before. I think customer service training is necessary at this location. Also, the second person who entered worried me...Was this person planning on looking through our things while we were at breakfast? We will definitely not stay here again. We were very disappointed and will book two rooms at another hotel instead.

helmhotelsgroup, General Manager at Best Western PREMIER Crown Chase Inn & Suites, responded to this review
anon270_11, Thank you for taking time to share your experience with us. I would like to apologize on behalf of our entire team for not exceeding your expectations. When we find or are notified of an issue in our guest rooms our team works diligently to try and correct the issue as quickly as possible. In your case, it seems that our staff was a bit too eager. I can assure you that this was an isolated incident and we have taken steps to ensure that this doesn't happen again. Our team strives very hard to ensure each and every one of our guests have a wonderful stay. Please accept our sincerest apologizes and we hope to have another opportunity to provide you with the outstanding customer service we are known for. Casey Martin General Manager

"Overall Great Stay"

5
27/06/2016

I had a King room and was a bit surprised at the size of the room. It was quite spacious. The bathroom is very well decorated. The bed was quite comfy and trust me,not all hotel beds are that way. The free breakfast was much nicer than the continental that I expected. Hot, fresh made waffles and an omelette making station. That was a very nice surprise and a great way to start the day. I did have one housekeeping issue but I called the manager and she was not only apologetic but, brought it up to the housekeeping manager and offered to make things right on my next stay. That's really all I could ask for. The only thing I would suggest is, for the hotel to put some plates, bowls and silverware in the little kitchenette area. There is a mini fridge and a microwave but with nothing to reheat things on or utensils to eat it with, it makes leftovers a bit useless. I will most definitely stay here in the future. This hotel was a nice breath of fresh air.

"Excellent stay and incredibly accommodating staff"

5
27/06/2016

This hotel is in a great location; easy access to the Interstate and next door to several restaurants. Very nice breakfast with an extensive selection, and my room was spacious, comfortable and clean. I really can't say enough about the staff; they were extremely helpful and friendly. Our group held our meeting at the hotel and the facility and support they provided was terrific. I would definitely recommend this hotel and would stay there again!

"Very Nice Hotel"

5
17/06/2016

This a great hotel right off of Interstate and close to UNT and area attractions. It has a nice pool and is very close to multiple restaurants. The staff is very nice and when we had an issue with the TV, they addressed it immediately. Nice place to stay!

"Excellent stay"

5
16/06/2016

Teressa Dunn was absolutely wonderful to work with while planning my stay for 10 rooms for our wedding party. She did any and everything she could to make sure we were completely taken care of. She even left us a sweet surprise the night of our wedding with the most heartfelt note. I truly can not thank her enough for making that part of our wedding weekend amazing!

"Great extended weekend."

4
14/06/2016

We were in town for a high school graduation. It seems that most of the guest were as well. Everything was in perfect order and zero complaints here. The rooms are wonderful and so is the staff. The kids enjoyed the amazing pool. Especially my 4 year old who isn't an accomplished swimmer yet. The wading pool was perfect!

"Absolutely wonderful experience"

5
13/06/2016

I had to book at the last minute, 1:45am, due to flight being delayed. Even though I had a reservation number the person working the desk could not find it on her computer. However, she was so helpful and immediately gave me a room without charging me. She assured me the hotel manager would be able to correct any issue in the morning. I woke up a little late, but made it just in time for breakfast. Tera had done a wonderful job and the meal was very good. Teresa introduced herself as I had breakfast and asked how my stay was. I told her of the mix up in the night and how great the person on duty was to get me on into a room without having to charge my credit card again. Teresa immediately went and spoke with Chaunee, the manager, who had already corrected the issue with the reservation. Since I had not been able to check in until almost 3am Teresa told me I could stay as long as I needed without having to follow check out times. Not only was the staff very friendly and accommodating, the hotel itself was absolutely wonderful. I will and already have recommended it to several people.

"Excellent and Exceptional "

5
09/06/2016

I could not have been more satisfied than I was with this stay. Staff, facilities and services were top rated in every way. The room was one of the most comfortable in which my wife and I had ever stayed. The complimentary breakfast was more than just the common buffet of cereal, muffins, waffles, eggs and so on you find in most settings. There was instead a wide variety of selections and a cook preparing eggs to order. We wish we had been able to stay longer but schedule did not allow more than two days. I can fully and without reservation recommend Best Western PREMIER Crown Chase Inn & Suites of Denton, Texas.

"A nice weekend"

4
03/06/2016

We went for a wedding, spent 3 nights at this hotel- it was nice. The room was nice and clean, the wife liked the exercise room and I like the pool which was small and cool (end of Apr.)but also had a hot tub. The included breakfast was great with made to order omelets plus all the regular stuff. There were 3 restaurants within walking (they almost shared the same parking lots) and a mall about 1/4 mile away. Denton is about 30-40 min from Dallas Love airport and the hotel while right off the expressway was quite. They have free WIFI and a computer room with a printer but the computers were kinda slow .

"Great Stay at Best Western Premier Crown Chase Inn Denton Texas"

5
26/05/2016

Everything could not have been better, the staff was amazing and helpful. Rooms very spacious and clean. Beautiful pool. I can't stress how great the staff was night and day shift. We had a large group in for a wedding so got kind of hectic sometimes and the staff was always there to calm and help out. Breakfast was very good and a very large selection. Don't hesitate to stay here.

"Best in play and stay."

5
25/05/2016

Came for a Family wedding. Each and everyone of the staff were awesome. Teressa, The cooks, the ladies and gentlemen at the desks, the girls that took care of our rooms so attentive. All I have to say is thank you foe all the love you showed us. And for putting up with our Italian family. We salute you. God bless love to all

"Great Stay at Best Western Premier"

5
25/05/2016

I normally don't write hotel reviews but staying at this hotel has been one of the best hotel experiences I've had in a very long time. The staff at the hotel are amazing and the Sales Coordinator Teresa was extremely nice and helpful during my stay. I've been staying in Denton for work the past few months and this has to be the best hotel I've stayed at to date. The rooms and bathroom are well appointed, clean, ceiling fans, and close to 500 channels on the TV which for TV person like myself is awesome! Breakfast choices are good including the omelet station. They also have a really nice outdoor pool area which if you stay at other hotels in Denton most of their pools are indoors. Best Western wasn't on my radar when staying at hotels but after visiting this one it will be from now on.

"Wedding Weekend"

5
23/05/2016

Stay here if you get the chance! The staff is amazing! It is in a great location. Easy to get to shopping, restaurants and DFW. I highly recommend this location. The staff made sure that all of our needs were met in a very timely manner. They knew that as the MOB I was a bit nervous, they helped in every way possible. The hotel is very clean. The breakfast bar is huge. If you walk away hungry, that is your own fault! Fresh omletes made to order! I can not say enough good about this hotel.

"Nice room!"

4
23/05/2016

I stayed here for one night for a conference at UNT. I was surprised at the size of the room. Sofa, small kitchen (iceboxes are a must!), 2 tvs, separate bedroom. All for about $125. Nice lobby, great-priced small snack bar. Everything is new and fresh. The only negative I experienced is that you can hear everything outside your room. People walking on the floor above, running water next door, etc. I was worried about sleeping, but luckily things were quiet after lights out. Extra pillows in the closet were a plus.

"Not your parents' Best Western!"

5
22/05/2016

Growing up, Best Western was somewhere in between a Holiday Inn and a Motel 6, so I didn't expect much from my first stay at one as an adult. Was pleasantly surprised, this place was just perfect! I've stayed in some pretty nice hotels and resorts and this one is easily on par with all of them, at a much better price. Will definitely be staying in more Best Westerns as I travel.

"New, Improved impression of Best Western"

5
19/05/2016

Extremely comfortable and accommodating facilities and staff at this location! Reservations made for us by a family member, and we were impressed from check in to check out. It had been years since we stayed at a Best Western facility, probably because of below-par and even sub-standard experiences at other facilities with the Best Western name in front. This facility has certainly changed my impression of what to expect from BEST WESTERN.

"Great stay"

5
19/05/2016

I stopped in for the night was very happy with my choice! Friendly front desk who checked me in quick! My room was nice and clean and I slept real good. Enjoyable stay and I'll be back! Keep up the good work y'all!

"Best Place to Stay in Denton"

5
15/05/2016

This is a great place to stay in Denton especially for business trips and long term stays. The staff is very professional. Theresa D. In sales is an absolute joy to work with. The hotel is very clean and modern with grest amenities.

"Our new place to stay in Denton!"

5
11/05/2016

We are UNT Football Fans and will be visiting Denton often. We were tipped off about this beautiful hotel. Wow. I have not typically picked Best Westerns, but this Best Western Premier is the top of the line! Suites are large and lot of wonderful touches. 2 Ceiling fans, double queens have 2 TVs. Nice bedding, décor, very clean. Great shower and shower head. Hot tub and pool are outside, Pretty pool and hot tub, all stone with waterfall. Made to order eggs in the AM...bar in the evening. Great location near freeway, college and stadium. Friendly hardworking staff.

"Wedding night stay"

4
10/05/2016

We decided to stay here for our wedding night. Our first decision as Mr. and Mrs. was a good one! The front desk staff gave us a King bed suite for the occasion. The room was immaculate, and even had a ceiling fan! The shower had water jets as well, which was such a nice touch. The bed was extremely comfortable, and the décor had been updated and was modern. Breakfast in the morning had both hot and cold options, with an attendant to make omelets and maintain the buffet line. The pool and waterfall are visible from the dining area/ bar. Check out process was easy as could be.

"Excellent Place to Stay"

5
10/05/2016

My son is a student at UNT in Denton. When I go to visit, I always stay at this hotel. This was not my first choice the first time I stayed. However, I would never stay at another hotel in the area. Awesome service and clean rooms.

"Great find in Denton"

5
08/05/2016

I was pleasantly surprised how nice this hotel was. Having stayed at several hotels in the Denton area this Premier is better than most. Very modern looking and comfortable. Perfect for a business traveler.

"Excellent property to stay at when in the Dallas area"

5
06/05/2016

Very good property, stayed here several times. Room has always been clean and the bed is very comfortable. Has a very beautiful pool area and the staff is always friendly and helpful. Several restaurants nearby.

"Wedding hotel success"

5
06/05/2016

This was the wedding hotel choice. As the mother of the groom, I was very happy with it. It is a beautiful hotel and the rooms are unusually large. Just perfect for these sorts of gatherings. There was a very nice full breakfast and the staff was more than accommodating and friendly. I slept extremely well and that is a good commentary because of the nerves that one has during these events . I only wish we had been able to take advantage of the beautiful pool,but it was the wrong time of year.

"great customer serivce!"

5
06/05/2016

Had the best customer service ever at a hotel! She made sure I had everything I needed and every time she see me would ask if everything was good! Room was great had a nice walk in shower! would stay there again in the future!!

"Good as ever after 3rd time"

5
06/05/2016

We have used this hotel now 3 times on our way down from Oklahoma to catch a flight from DFW. The standards never drop. Modern, huge rooms, friendly staff and so convenient to the restaurants (our favourite Texas Roadhouse is less than 1 minute walk across the car park). Also free wifi which unlike many hotels does not drop or only work in the lounge areas - works well everywhere. If you are looking for very reasonably priced hotel in the area or on your way to DFW (35 mins in a car) then this is the pick of the bunch. Don't miss what it has to offer!

"Perfect!"

5
03/05/2016

It's so challenging these days to feel like you get your money's worth when you stay in a hotel, but this hotel made our dollars stretch. We paid for 4 rooms for our daughters wedding weekend and our out of town guests, including us (we stayed too) considered this hotel wonderful. The rooms are huge and nicely appointed. The spa shower refreshing and large with good water pressure. The beds were comfortable with a choice of pillow types. The separate seating area in the room allowed for guests into our room without them sitting on the beds. (The couch, though attractive, was not comfortable to sit on as the side bars made you tilt towards the center and sink in the middle. As a bed it was decent.) The rooms had ceiling lighting, plenty of lamps and ceiling fans with dimmer switches to increase the brightness and fan flow. Breakfast was nice with made to order eggs, a treat from those powdery tasting ones in most hotels. The potato casserole and pigs in a blanket on Sunday were a fun change. Coffee bar was delicious. Food was fresh and the buffet well maintained spoons outside of the dish or handles held up with the lid. The staff was friendly and accommodating everyday. I will choose this Best Western Premiere again.

"Company Regional Meeting"

5
02/05/2016

People were absolutely wonderful to work with and very accommodating. Would definitely recommend others to come here. Our business meeting was superb because of their service and attentiveness. Food was also excellent!

"Not feeling the holiday inn expres"

5
29/04/2016

This property was SOOOOO NICE!!!!!! The breakfast was WONDERFUL!!!!! I used to only stay at Holiday Inn Express, but I've actually been short changing myself. Holiday Inn Express cannot compare. wont be staying with them anymore. premier Best Western you now have my business!!!! My favorite part is the breakfast, they have a cook that makes omlets!!!!!

"Very good but no suites"

4
26/04/2016

Let me explain the headline. They have what you might call "junior suites" but they don't have real suites. A real suite has a solid door (and wall) to separate the bedroom from living room. This has a wall that comes out 4-5 feet but it has a wooden box pattern on it so it's not even a solid wall. The rooms are spacious and nice but they are not suites. So it wasn't really a fair comparison to nearby Homewood suites which offers real suites. But that aside this is a nice place to stay. Everything in the hotel is in very good condition. The rooms, the common areas, the pool, etc. are all very well maintained. I'd have to think hard to come up with something that wasn't in good shape. The staff was all very helpful and attentive enough (i.e. this isn't the Ritz). Whatever we needed was taken care of quickly and with a positive attitude. Pluses about the room. The 2 queen bed suite is a huge room (it's not a suite but it is big). It also has 2 ceiling fans which, if you know how unreliable hotel ac systems are is a good way to keep the air circulating without leaving the AC running all the time. The bathrooms were in good shape too. The showers had 2 bonus jets -which I tried and didn't love but I'm sure others will. Given what you see today the TVs in the room are a bit small but we didn't really care (I wouldn't stay elsewhere over this) and they did have a good choice of channels for families (i.e not the 10 sports options we often see in other hotels but only 1 kids channel). Breakfast. What set this apart from Homewood was they will make omlets for you. Steamer tray eggs get old really fast so this was a nice touch. The one odd thing is that they don't serve bacon on weekends so you only get those hockey puck sausages which I don't love. Only other minor strike is they only have generic Lipton tea. But coffee options are good and everything they serve was tasty enough (it's free so you can't expect 4 star meals). The pools was fun for the kids but not heated at all so way too cold for grown ups. Hopefully they address that as that made playing with the kids in the pool a bit more difficult. But the pool has waterfall which kids and birds love and the area around the waterfall is a shallow wading area. So overall a good option and a great reminder that Best Western does have nice hotels out there.

"Like New condition!"

5
25/04/2016

The staff was excellent - helpful and very friendly and welcoming! The facilities were in excellent condition! The beds were very comfy and the decor was well maintained. Especially the one cup coffee maker first thing before going down to the breakfast buffet. Lots of choices, healthy an Omelets to order.

"One of the best hotels you will visit"

5
21/04/2016

This hotel and the great staff will far exceed your expectations. I travel a lot and I know this hotel makes you feel like you are special. The rooms are big. The showers are really nice. The breakfast is as good as any resteraunt ! Casey the GM has the best staff that you can get. I've been there 8 times and won't stay anywhere else!

"Good but needs some maintenace"

4
20/04/2016

This is our 4th or 5th stay here. We were in room 323 (I think it was at the far end of the hall on the right away from the noises. Pulled out sofa bed and it had a collection of junk under it. Needed a good vacuum - found pills and wrappers. The bathroom was what seemed to need the most love. The shower especially. The post holding the shower door on was ready to snap. The floor in this shower is dangerously sloped. I had to really fight to keep from sliding down the slope. A child or elderly person would be in danger or falling. The slope appeared to push the water to the far side that left a lot of water to pool and erode the grout at the end of the shower and the water was filled with crumbs or mild - hard to tell which. All the lower edges of the shower need a good cleaning and a re-grouting. I did notify the front desk of the issues. The breakfast is the usual hotel buffet fair with a fresh omelette station.

"A good night's sleep"

5
18/04/2016

The staff was outstanding, the rooms were impeccable, I will stay again. Location was great, walking distance to 4 or 5 great restaurants. Easy to find. Any time I'm in an area on business or pleasure I will look for a best western premier to stay in.

"they try"

4
18/04/2016

They staff really try and go out of their way to make your stay as pleasant and trouble free as possible. I arrived late (after 8pm) and they helped to locate a restaurant to deliver food to hotel. The bartender very friendly and helpful as was person at reception desk. The 2 of them appeared to be running the entire hotel by themselves.

"Great stay that exceeded expectations!"

5
12/04/2016

My family stayed here during my niece's wedding and really enjoyed it. The rooms were clean, large and contemporary in their decor. The beds were VERY comfortable as well. The free morning breakfast was AWESOME - complete with made to order omlettes, pancakes / waffles, fresh fruit & more. I also thought the service was great. My elderly dad has some health issues so we had dinner brought in on Friday night. The staff was so helpful and willing to find us dishes and silverware for use - which was greatly appreciated. I'd definitely stay here again!

"Great hotel - BEST WESTERN PREMIER Denton"

5
12/04/2016

Gorgeous hotel. Rooms are well situated and luxurious. Felt like I was in a very upscale hotel. The complementary breakfast was one of the best I have ever had at a hotel (only Embassy was better). Very nice pool area and located on the south side of Denton. Highly recommend.

"Pleasure trip"

5
12/04/2016

Excellent staff and treated with all due respect great breakfast choices and wonderful coffee wonderful front desk personal Manager was hands on with all arriving and departing guest Room clean and tidy

"Still a good option for race fans"

4
10/04/2016

Still love staying here for race weekends. Clean rooms, friendly staff and a free breakfast to boot. While it may seem far from Texas Motor Speedway, it's an easy drive with minimal road construction. Definitely our go to for the November race.

helmhotelsgroup, General Manager at Best Western PREMIER Crown Chase Inn & Suites, responded to this review
Thank you for making us a part of your NASCAR weekend! We look forward to seeing you for the race in November. Casey Martin General Manager

"business"

5
08/04/2016

Very nice hotel at a reasonable price. Friendly staff. Very clean. I would definitely stay here again. I was too busy to utilize many of the facilities, but the pool and fitness center looked very nice.

"Surpassed Our Expectations"

5
06/04/2016

This hotel was very nice from the outside, but even more elaborate on the inside. The lobby is modern, clean and inviting. The rooms have exceptional décor and contained everything we needed. The ceiling fans were the icing on the cake!

"Great room- lousy lounge"

3
03/04/2016

The room was lovely. Large and comfortable. The bed was particularly comfortable. However, the lights in the room, while many, were very dim. And the bartender on two nights was totally inept. First she didn't know how to make a martini and didn't know what a twist was. Then she didn't know how to make one of the hotel's drinks of the month. I believe there was no alcohol what so ever in it. Then another night she served a gin and tonic in a soda glass and had no lemons nor limes. I realize this is a hotel bar, but come on.

"Wedding weekend"

5
03/04/2016

The staff were exemplary. Friendly, welcoming, gracious and helpful. Totally awesome stay for entire out of town family as well as wedding couple. Teresa assisted in making room arrangements for the entire group and mademus feel extra welcome.

"Guest services- Teresa"

5
02/04/2016

I would like to compliment the customer service I received from Teresa while trying to book a room. I unexpectedly needed a room for the night while on business. So I called ahead to reserve one at the best western premier. I spoke to Teresa, who was very friendly and personable on the phone and even allowed me to hold the room based on my contact information alone since I was driving and could not provide a cc# easily. When I checked in I was greeted with wide smiles from Teresa and the front desk staff. They made me feel important and valued as a guest. I would highly recommend their service to anyone staying in the Denton/UNT area.

"Weekend in Denton "

5
02/04/2016

Wow. I thought Best Western was old and stiffly. Not the case here. Clean. Modern. Updated. I will come again and again. The room is large. Shower has a seat. Breakfast had made to order omelettes. Really glad this hotel was recommended to me.

"I would return"

5
01/04/2016

This was a lovely location with several restaurants within walking distance. The staff was friendly, professional & seemed to care of we were having an enjoyable time. When we had a problem with a noisy neighbor, we were moved immediately.

"Amy"

5
01/04/2016

The staff and service at this hotel were outstanding. We traveled with three young children and appreciated their complimentary breakfast, hospitality and extremely clean rooms/hotel. I specifically wanted to mention Terra who helped serve breakfast. She was so kind, helpful and cheerful. We look forward to staying there again on our next trip to Denton!

"Awesome!"

5
29/03/2016

Not only was the room absolutely gorgeous, comfy and quiet but the breakfast was delicious. They cook your eggs to order, fresh citrus fruit (not canned), pancakes...... After staying in hotels traveling for a month this one was a dream come true. Plan on staying here on our way back!

"Best Western Premier"

5
26/03/2016

Excellent customer service from everyone. Clean, beautiful hotel. I highly recommend this as a future consideration when in the Denton,TX area. Great location to restaurants and shopping. I always enjoy my stay.

"Thank you!"

5
23/03/2016

Special thank you to Casey Martin, Chaunee, Antonio, Lee, and everyone else who made our stay so great! Casey was especially awesome helping us plan events at the hotel and personally catering to every need we had while there!

"LOVED this hotel!"

5
22/03/2016

Stayed here for the American Dance & Drill Team Nationals...beautiful hotel, clean rooms, friendly staff, complimentary breakfast!! My only complaint would be we didn't have enough time to enjoy the gorgeous pool and hot tub!! We will definitely be coming back here next year!

"Best Western Premier, Denton TX"

5
21/03/2016

Very lovely hotel. I travel an lot for work and I can honestly say this hotel makes my travels to this area well worth it. The rooms are beautiful. Staff is great. Breakfast is great. Plenty of options to eat surrounding hotel.

"Excellent"

5
13/03/2016

Excellent room, excellent staff, quick and speedy! The only downside to the stay was that guests eating in the dining room area were allowed to enter with no shoes on. Some came for breakfast barefoot others in socks all from same family and we're over the age of 13 years old.

"No problems!!!!"

5
10/03/2016

Great room...it was very spacious...front desk people were courteous....after the first I elected to reserve stay for next month with the family Only negative is the parking. ..not enough to go around for all the guests ...........

"Love This Place"

5
10/03/2016

We always stay at this hotel when we visit friends and family in Denton. It is the best. It is always clean and the bed is heaven to sleep on. Georgia in the dining area makes the best omelets ever. We are always pleased with our stay at this hotel and would recommend it to anyone needing a place to stay while in Denton, Texas.

"Perfect place to stay!"

5
09/03/2016

This was the best stay we've had in a long time. The hotel was exceptional! Our room was perfect in size and the best thing was how nice and quite it was when we slept. We really appreciated that! The breakfast was great with lots of choices. We would definitely recommend this hotel and have already booked another stay here.

"Beautiful!!"

5
07/03/2016

I come here for the business in Denton TX almost 10 days. The hotel is very clean ,and service very good. It like a you home. I will stay in this hotel next business tip and very recommend to who ever want to find a good hotel in Denton. You goons like this hotel.

"Clean and luxurious"

5
06/03/2016

Staff and facilities are wonderful. Usually hotels this nice have extra fees for parking, internet, breakfast and these were all free. Fitness room also good. I will definitely be staying here again! Only caveat, it's not within walking distance of the "Old Denton" stores that make this city quaint - you will definitely need a car.

"awesome!!"

4
02/03/2016

this is a stop we make every time we pass thru on our way to Houston. It is close to many places to eat and shopping. It is also close off the interstate, but no interstate noise. I like this hotel and recommend it to anyone looking for a hotel in the Dallas area

"Great hotel! "

5
28/02/2016

I have never stayed at a Best Western Premier before. I was so pleased with the quality of the hotel and the room. I am very picky about hotels and this one more than exceeded my expectations! The bed was so comfortable, the room was nice and new. Ceiling fans in both living and bed area of the king room, which was very spacious. I was also pleasantly surprised by the beautiful bathroom; granite counters, basin sink and a wonderful walk-in shower. The breakfast buffet was also an added bonus! After I checked out and arrived back home, I realized that I had left a brand new $50 bottle of facial cleanser in the bathroom of the hotel. I was just sick about it but called the hotel the next morning and I was told that they had found it, along with my contact solution, and were happy to mail it to me! I can't say enough good things about this hotel!

"A MUST STAY HOTEL!"

5
28/02/2016

You would not believe that this hotel is 7 years old. From the construction to the furnishings they hit a home run with this one. Modern furniture, comfortable beds, the absolute best breakfast buffet I have ever experienced at any hotel. From waffles shaped like the state of Texas to cook to order omelets you won't be disappointed. Last but not least is the top notch customer service you receive from the staff that works here. I would like to personally recognize Rochelle she is amazing. All in all hands down a great place to stay..

"An Exceptional Stay"

5
28/02/2016

This was a high class hotel experience. The staff was very courteous and helpful. The room was spacious and exceptionally clean. The breakfast was top of the line. The only problem I had was trying to adjust the shower so I didn't get scalded.

"Very beautiful room and hotel"

5
24/02/2016

I have never stayed in a Premier Life Best Western and I was floored. This is not your typical best western. the rooms are spacious and beautiful as well as the rest of the hotel. The shower was a really nice upgrade over a typical hotel. And the pool and hot tub were really well designed with a cascading waterfall. I would definitely recommend staying here.

"Comfy beds in large guest rooms"

5
22/02/2016

The rooms are large and new, and the beds are very comfortable. All the rooms are excellent except one. Tell the front desk you don't want the room by the banquet/conference room on the first floor, as clean-up after evening events can be very loud and disrupt sleep.

"Great stay in Denton!"

5
22/02/2016

King room is very spacious! Comes with a couch, chair and a work desk. Fridge, microwave and sink for a little kitchenette area is perfect for a weekend trip. Room has 2 ceiling fans and the shower is amazing! Breakfast comes with an omelet station and a good variety of things to eat. Not your typical continental breakfast. Hotel is conveniently located right off of I35 with several restaurants within walking distance and shopping nearby.

"1st time at a Best Western"

5
21/02/2016

I admit that I have never stayed at a Best Western property ever before now. I loved this hotel!!!! This hotel was fabulous! The staff was friendly and courteous. The room was beautifully decorated and very clean. I am EXTREMELY picky when it comes to hotels. This hotel met or exceeded all of my high expectations. The location of this hotel is fantastic. Olive Garden and Red Lobster are located just a few feet from the hotel. Both the mall and Wal-Mart are less than 5 minutes away by car. I look forward to staying at this hotel again in the future.

"Best western is always reliable "

5
20/02/2016

I stayed here for business in the beginning of the month. It was quiet and the room was nice. There was water and cookies in the room when I got there, which I thought was cute. There wasn't much hall noise and I right beside the stairs, which worried me at first. But there wasn't any loud people coming or going. There is shopping close by and several restaurants only a minute walk away. I stay at a lot of Best Westerns and I always find them very consistent and the breakfast is handy in the morning when time is restricted. I wouldn't hesitate to stay here again.

"Fantastic Stay"

4
17/02/2016

Ne and my mother booked an 8 day stay at the last minute for this hotel and i have to say we were very surprised by this best western. The room is very spacious and clean. I will say the highlight of the hotel is there free breakfast. Its not your normal juice and fruit. Terra makes some of the best omelets and she makes them to order. I would stay here again if only to have another omelet from Terra.

"Great hotel for a business trip"

5
16/02/2016

Very clean, well appointed rooms. Super friendly staff. This hotel vastly exceeded my expectations and this is where I'll stay when I'm in Denton for work in the future. I stayed on the 4th floor and may be in an upgraded room, but the hotel is in great condition. The beds are comfy, the rooms are quiet. You get the sense that this property is well cared for. I recommend this place for sure.

"Do Not Let the Sparkle fool you - Poor Guest Service."

2
16/02/2016

We wanted a hotel to stay in after a Valentine's night out and I have seen this hotel on the inside when I held a business meeting last summer. this appears to be a superior looking hotel in the lobby and it sparkles and shines. We get a room and because of a last minute decision only Suites were available (Suite) makes you assume much nicer than normal. We get to the room and I find the room very cold so I try to adjust a thermostat on the wall that has buttons only to find myself locked out so we are very cold in the room and in the bedroom area the air blew constantly cold (Wife now has a cold) and so she says I am going to take a bath to try and warm up - Guess what no bath tub in a suite (wife very happy now) so I say let's get under the covers and get some sleep she gets in the bed and I am unsure if a spring is broke or what but the bed is uncomfortable as well. Long story short $160.00 later I have an unhappy wife which meant I have an unhappy life that night. We mention the issues to the night clerk he tells my wife - Nothing he can Do if we do not like it leave a comment on the website or call and complain to the manager. That was a great Guest Service answer. My advice is do not let the glitter and sparkle fool you they are not Guest oriented and the rooms are subpar in the details, again they look good at first look but the details are not and they do not cater to the guest. We use Hotels at least 6 - 8 times a year and I was looking for a new place and this is not it. - Beware !!

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Lcollecchi, Thank you for taking time to share your experience with us. While most of our rooms have beautiful glass enclosed showers in the bulk of our rooms, we do have family rooms that have bathtubs as well. We pride ourselves on providing superior customer care to each and every one of our guests. We are taking the comments that our Guest Service Representative made very seriously and using this as a training tool. Our maintenance team has been made aware of the guest room heater not working properly in the room that you stayed in and have made the necessary repairs to correct this issue, thank you for bringing it to our attention. It is our sincerest hope that you and your wife will give us another opportunity to provide you with the experience you deserve on your next visit to Denton. Casey Martin General Manager

"One of the best"

5
15/02/2016

This hotel is one of the best I've been to in a long time. The scenery lobby area and pool area excellent! ! I booked a conference room for a business venture and Mrs. Teresa in sales was so helpful. This place and the staff get 10's across the board from me. Thank you so much. I will return for a night stay.

"Very nice!!"

4
15/02/2016

We came in a little before midnight after a concert and we're very pleased with our whole experience! The room was spacious and comfortable, the shower in the bathroom with jets on the wall was beyond amazing and the omlette breakfast in the morning was so yummy! Only reason we did not rate 5 stars is the ceiling fans made horrible clacking noises! One of the selling points of this hotel when we were shopping around was ceiling fans in the room. Thankfully we brought a portable fan otherwise we would have asked to switch rooms. Besides this small glitch everything was perfect. I would recommend staying here!

"Great Stay for a short get away"

5
15/02/2016

Wanted to get away for the weekend, best choice we made! Would recommend to everyone. Room was clean and perfect in every way! Hotel is close to many places to eat and most within walking distance. The shower was big enough for two, and the extra water jets were an added bonus!!

"Best Western Stay"

5
15/02/2016

Staff at this location was amazing from check in to check out. The only thing that we had a little trouble with was the internet connection, it was a little slow. Breakfast staff and the breakfast itself was top notch.

"Still a great hotel"

5
10/02/2016

I stayed here one time before, and it was just as great now as it was back then! Although it was sad to see that Nick and Jevon didn't work there anymore, because they were very nice last time. The current staff is still very helpful and nice. There was a manager last time whose name I don't remember but she seemed to be mean to the employees... She wasn't there this time. Overall, still a great hotel with an A-1 breakfast!

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
bikerjones1972, Thank you for staying with us again, we appreciate your loyalty! Our team is committed to providing each of our guests with a superior experience, we are so pleased that you not only came back to stay with us again, but also found our new team to be as helpful and nice as our previous team. Being in a college town, many of our team members go to college and so sadly, we only get them for a short time. Thank you for continuing to choose Best Western Premier, we look forward to seeing you again! Casey Martin General Manager

"very nice hotel,"

5
10/02/2016

Very clean, quiet, good beds, lots of parking. Good access to a decent restaurant and a gas station. Dropped off the interstate without a reservation, tired after a long day on the road, and the staff could not have been more efficient in getting us checked in. Decent breakfast to start the next day.

"A...mazing!"

5
08/02/2016

We only had a night to spend, but this is the type of place you'd want to spend a week or so. The rooms are awesome, the amenities are above most of what you get at other hotels. The breakfast the next morning offered many hot choices and was very tasty. It's very easily accessible from the highway,too.

"Family trip"

4
07/02/2016

Breakfast was above what we expected. Lots of variety and tasted good. The staff was very available. Rooms were clean and well arranged. I would gladly stay here again and wished that we were here for more than one night. The location is very convenient and near restaurants and shopping.

"Last minute stay"

5
03/02/2016

I walked in at 8:30 in the evening after a long day with no reservation. The front desk clerk was super helpful and pleasant!!! I would definitely book this hotel again. Everything was clean and the room had a nice large feel to it!

"Pleasantly surprised!"

5
02/02/2016

In Denton for a family funeral and several of us had rooms. I've never stayed in a Best Western during my travels simply because I have other favorites. I must admit however this Best Western Premier had a friendly and helpful staff. The room was quite spacious and clean! When in town I would go back to Best Western Premier.

"Perfect hotel for a business traveler"

5
02/02/2016

I've stayed here many times over last 2-3 years, and it's always been very comfortable. The base level room includes a couch and large sitting area, and the breakfast includes eggs to order, which is rarer and rarer. The service has always been good. For instance, Nate and Sebastian went out of their way to wrangle Expedia to make payment on my recently made reservation, getting me on my way to the room quickly. When I was stranded here during an ice storm last year, the bartender went above and beyond to keep me comfortable. This is a top-notch mid-range hotel.

"Bad Service Makes A Good Hotel Look Bad"

3
02/02/2016

Me and my fiancée were looking forward for our staying in this hotel, so we rented a hotel room for our honey moon and some things about the service made us regret doing it. The hotel does look nice in general, it has very nice furniture and looks clean. The breakfast is good they have a nice buffet going on. They also have a bar. Our room was large had a nice view, again the furniture in the rooms is new and nice looking. The hotel is nice but here is why we were not satisfied with it: -When we arrived around 7 pm there was no one on the front desk and we waited for 15 minutes until a phone call brought the attendant to the desk. If it wasn't for that call who know for how long we would have stayed there waiting (her on her wedding dress and carrying bags me on my wedding suit carrying cases so it was a bit awkward). -While In the room we asked for a set of silverware, this was around 6 pm the next day, well this simple task took more than 45 minutes. By that time we didn't need it anymore. -Just before we left on our second day of stay around 11 am the room cleaning service knocked 4 times and tried to open the door more than once, if it wasn't for the lock they would have been able to open the door. Checkout was at 12 pm we still had 1 hour. This just made us want to leave immediately. It's a shame a hotel with so many good reviews couldn't stand by their reputation on such an important date for us.

helmhotelsgroup, Vice President at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Hugo R, I would just like to apologize for your experience and for taking the time to tell us about it. I have addressed your comments personally with management, front desk staff, and housekeeping to find out what happened during your stay and how we can ensure that it never happens again. Understandably this doesn't help undo the hardship you went through on such an important date, and for that I am sincerely sorry. Congratulations on your new journey in life and please know that we will be better in the future because of your comments. Zach Glenn Vice President Helm Hotels Group

"Best Place for business meeting in a long time"

5
25/01/2016

This was a great place to schedule for a business meeting (which was help at an external site). The hotel has a FANTASTIC free breakfast plus a restaurant and a bar (which I know was used by meeting participants). Four other restaurants within easy walking distance.

"Staff appraisal"

4
24/01/2016

Wanted to commend Clint in the breakfast area. He was polite and exceptionally helpful with attending to my special dietrary requirements. And he made the BESt omelette. The cleaning staff were great too- always smiling- overall the staff were the highlight and made my stay exceptional.

"I found a home !!"

5
14/01/2016

I travel about 100 days a year around the State of Texas, staying in many hotels. I can honestly say that this hotel is the best overall experience that I have ever had...bar none! The hotel is beautifully kept and from the minute I walked in and was greeted by the front desk girls, Rochelle and Gabby, I knew this was a special place. As you travel from work, every hotel stay seems to run together, and the only thing that really separates them is how the employees treat you. The people here honestly make you feel like family and it isnt fake! I was using the business center sending a fax and couldnt get it right and the Sales Dept Theresa happen to walk by and came and sat down and saw my troubles . She took me into her office and faxed my pages for me and we actually laughed and talked awhile after.This isnt something that employees have to do. They do it because they are good people. At breakfast, Clint, from F&B came up to me and spoke and was really concerned about how I was and if I needed anything. This isnt the norm in alot of hotels Upon leaving after 3 days, I stopped at the desk and spoke to the GM Casey and I saw why everyone at this hotel acted the way they do. Its just plain good management that brings out the heart in their employees. I am not getting anything free or discounted for writing this review...I just felt like it should be told. Just because its the right thing to do. I WILL be back and I WILL tell everyone that this is where we want to stay from now on. Thank you to all of the staff and Im truly honest when I say "I HAVE FOUND A HOME"

"stayed because of sudden death of son"

5
13/01/2016

My son died suddenly and we rented 3 rooms immediately, through Priceline.Other family members rented additional rooms also. The rate was great for first 3 days on first room. Clerks couldn't give me same rate, but gave us hospital rate for the other three days which helped a lot. Everyone , especially Gabby Ebron, Melissa Randle desk clerks, and Clint, Terra and Cessy breakfast area, were helpful and concerned about our tragedy. The rooms were great and big. The hotel is clean and beautifully decorated .Breakfast was really good everyday. Will recommend this hotel to everyone.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Nancy M, We can't begin to tell you how sorry we are over your loss. We want to thank you for letting us help you and your family in this time of need. If there's anything else that we can ever do for you, please don't hesitate to ask. Zach Glenn Vice President Helm Hotels Group

"Clint, the Omelette Master"

5
13/01/2016

The room was exceptional, with a super comfy bed and a shower with extra sprayers to massage your back after a long day sitting in a board meeting! The true hidden gem of this location is Clint, serving up 5-star omelettes in the morning. He cooked my eggs perfectly, and was the reason I took time to write this review! Thanks, Clint!!

"Relaxing and quiet"

4
07/01/2016

Enjoyed out stay. When traveling to Denton we try and book this hotel as we have consistently had a good experience. Friendly staff. and quiet room. Reasonable rates. Room includes parking, free internet connection. We like to book the king suite enjoying a larger room.

"Truly a 'Premier' hotel"

5
04/01/2016

We reserved a 2 queen room with sofa bed, and 5 of us stayed in perfect comfort. The staff is tremendous, and what put this place over the top was the fantastic complimentary breakfast selections! Restaurant quality!!

"Excellent Hotel"

5
04/01/2016

Nice big room, breakfast, hot tub, beautiful pool with lovely waterfall, and friendly employees were all EXCELLENT! We love going here for a little "get away!" With 3 great places to eat nearby & a wonderful hot breakfast, I cant understand why anyone would stay anywhere else when needing a hotel in Denton!

"Visiting son in Denton"

5
02/01/2016

We enjoyed a 2 queen room with the extra sitting area, which was wonderful for 5 people to visit and play cards. The bed and pillows are very comfortable. The hot breakfast is good and has a lot of variety. We also enjoyed the outdoor hot tub even though the weather was chilly (40-50). The staff is all very friendly.

"great room!"

5
01/01/2016

The room was extremely nice! The entire room and bathroom were very clean. We had big bathroom which was great. Our room was nicely furnished. Beds were very comfortable. I definitely would recommend this hotel to anyone.

"Clean & comfortable"

5
29/12/2015

We stayed at this property in December on a trip to Kansas. The lobby area is lovely and there are snacks available for purchase from the front desk (we wanted Nibs, we got Nibs!). The room was quite clean and spacious, WIFI was quick. Breakfast was plentiful - you can have an omelet made for you but we didn't order that so can't review that. The other items were very good and fresh. We'll stay again the next time we need a room in the Denton area!

"Home away from Home"

5
28/12/2015

Very comfortable rooms. We stay in the Kiing Plus which has a King bed and couch. Great for my daughter to come over to visit when we are in town. Hotel employees are friendly. When I travel alone, I feel safe at this property. Pool area is beautiful. Several restaurants within walking distance.

"Quality of Hotels"

5
25/12/2015

I will go out of our way to stay in this Hotel instead of any other in the Dallas, Fort Worth area, They are very friendly and very helpful to answer any questions we had. also gave us coupons to eat at a large restaurant nearby by that was serving outstanding food. We will go out of our way to stay there the next time we travel to Texas. The staff is very outstanding and is always ready to help if you need it. The free breakfast was outstanding and had fresh fruit available along with great coffee. We highly recommend this Hotel for any one in the area. We have stayed and many best westerns but they were to us just slightly better than others . This Best Western is in a class by its self for the customers.

"Very nice"

5
25/12/2015

The room was huge and included a mini kitchen with microwave, refrigerator, and sink, in addition to a sofa, chairs, and desk. The bed was comfortable and the bathroom was nice with a large walk-in shower instead of a tub. All the staff were friendly and helpful, the breakfast was very good, the property overall is very nice. Would not hesitate to stay here again.

"Need to improve cleanliness during breakfast"

3
23/12/2015

The hotel was beautiful, and the room was nice and clean. However, during breakfast all the silverware was extremely dirty, the knives had food marks. I could not bring myself to use it. Please improve this as I wod give you 5 stars.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Hi there! Well that's certainly not acceptable. We'll look into why this happened and make sure that it doesn't happen again. Thank you for bringing it to our attention! Zach Glenn Vice President

"wonderful time"

5
22/12/2015

This hotel is very nice and an excellent value for your money. Our room was spacious and very clean. It was very quiet. We enjoyed the breakfast, which had a nice selection of foods. A sweet lady named Sharon was helping in the serving area and helped us feel at home. I would recommend this hotel to everyone if you are in the Denton area.

"Great stay for family wedding"

5
22/12/2015

Excellent hotel. Very clean. Easy check-in--even late at night, staff was very friendly and helpful. Loved the breakfast. Would definitely stay here again. Only regret is that I couldn't stay longer. Would recommend this hotel for family travel or business.

"Amazing"

5
21/12/2015

My husband will go so far as to say that this is the best hotel in Denton. He loves all the cool things they offer including a texting service to check on you. They have the plug in for electric vehicles. Breakfast includes made to order omelettes. Rooms are spacious! We have no complaints for our visit. But we did hear the ice drop in the ice machine very early in the morning. It wasn't loud though.

"Graduation party"

5
21/12/2015

Sharon served the food and offered assistance to everyone in our group while we were eating. She was constantly checking on us all to make sure we were all taken care of. She was so warm, helpful, polite, caring, etc. Great service! Thank you, Sharon!!!

"Birthday Staycation"

5
17/12/2015

Great over all experience! Although my room wasn't the one I asked for and check in took 20 min bc I used booking.com other than that I would come back to enjoy all the festivities at the hotel itself! I really enjoyed my stay and guest services were very nice!

"Parent Visit to UNT Stay"

5
15/12/2015

I've stayed at this hotel several times. The room was nice and clean, large, and pillows were good, regretted having packed my own. There's a fridge and a microwave. Breakfast great, Sharon served me a made-to-order omlette, and made it with veggies, off-menu items. She took the time to help me with the pancake maker (easy!) and the waffle iron. Be patient at check-in. We arrived after midnight. While I had an email to prove my reservation, the hotel's computer system had not grabbed the res. The reservation information had been faxed and the fax relegated to a pile of faxes in another room, delaying check-in. This was the first time I've had a problem like that here, and as I've said, I've stayed here repeatedly, so perhaps it is some kind of system upgrade issue. I'd say the benefits of staying here outweigh the delay at check-in, we'll be back. Lots of good restaurants within walking distance, basically in the same parking lot.

"Graduation trip for family and friends"

5
14/12/2015

Room, location and amenities were great. Breakfast was awesome. Loved my suite, spa shower and bed. Was there for my wife's graduation with family and friends. Would recommend. Sharon and the rest of the staff made our stay like we were given first class treatment by extended family. Thank you.

"Great Place to Stay in College Town"

5
13/12/2015

We have visited our UNT student for the past 4 years and stayed at a few different hotels in Denton, but always wind up back at this hotel. This Best Western Premier is by far the best in the area and we chose to celebrate our son's graduation weekend without having to worry about extra details. What a great decision!! Hotel is located in close proximity to the college and within walking distance of popular restaurants. Rooms were very large and comfortable. Our family and friends especially enjoyed the special attention given them by Sharon, Terra and Cessy in the hotel dining area. Special thanks to these hard-working ladies for making our stay so enjoyable! We will be back soon!!

"Graduation trip"

5
12/12/2015

We had an excellent stay and was very satisfied with this place! Everyone really enjoyed their room and the hospitality! The rooms were very spacious and super clean! The staff was very professional right from the start and continued through check out. The breakfast was very good and hot! I will definitely continue to seek Best Western as my first choice from now on!

"Great place to stay for UNT graduation"

5
12/12/2015

Rooms are large, beds are comfortable and service is excellent. There is a little hallway and above floor noise at night but not enough to keep you awake. Property appears to be fairly new and area seems safe for morning walks. Tasty breakfast included with Sharon, Terra and Cesy taking care of our every need.

"Great people, great stay"

5
11/12/2015

Sharon makes an amazing omelet John serves a wonderfully mean drink, the room was beautiful and the entire team was friendly and helpful.... I didn't even mention the coolest pool and hot tub ever. I will most certainly be back here when next in Denton.

"Everything is clean, well designed, friendly, and excellence an A+"

5
09/12/2015

My husband and I would like to thank Sharon and Terra in the breakfast buffet. These ladies are amazing. Polite, wonderful greeting ever morning!!! Always treating you like you are a king and a queen. They made you feel like family away from home. I don't like being away from home very much, but theses ladies excelled everything. Even waiting on you hand and foot. I will be enjoying your serves again. Hope God blesses these two ladies this Christmas. They are angels!!!! Thanks, Mr. and Mrs. Charles Mathis

"Emergency"

5
08/12/2015

We have always stayed at. Best Western whenever we travel. This time we had to make an emergency trip and staff was very accommodating. The staff was helpful in getting rooms for the family. Especially Sharon at breakfast. She was great at assisting and ensuring we had everything we needed. Thank you Best Western ... you are truly a home away from home!

"A few snafus at check-in but excellent attitudes & customer service"

4
07/12/2015

The weather was awful as a massive rain front and a cold front were meeting in Denton and pouring cold rain, but the customer service I received at this hotel was great. There was a bit of a snafu at check-in during which they accidentally gave me room keys to someone else's room but they quickly rectified that situation and got me in the proper room. The in-lobby breakfast buffet is good, but not great, but the friendly spirit and helpful attitude of the staff made it better than it was. The bartender, Sami, was similarly very friendly and helpful. The facilities were very new and quite nice. The rooms were very spacious and clean. I would not hesitate to choose this Best Western property again.

"great staff, environment, and breakfast"

5
04/12/2015

sharon made an amazing breakfast for us. its not the typical pancakes and pastries either. she had cinnamon rolls, bacon, eggs, biscuits and gravy. I couldnt of picked a better place to stay. i loved that check out was at noon. Super friendly staff.

"Best western in Denton tx"

5
02/12/2015

The staff was excellent, especially a lady her name is Sharon she worked in the breakfast , and she is very friendly whit all the guest, thanks Sharon for make my visit so comfortable, we need people like you

"Best of Best Western"

5
30/11/2015

This hotel is in the `Premier' line of Best Western venues and for good reason. The property is modern beautiful with bar. Breakfast is expansive with pancakes, waffles, and made to order omelets. It was too cold to try the pool that has waterfall features. The accessible room was what an accessible room should be. Doors were wide, large roll in shower and comfortable beds. Ask for 1st floor ADA rooms near the back door for easy entry/exit.

"Great hotel, nice and caring staff"

5
28/11/2015

We have stayed at this hotel every Thanksgiving for 4 years in a row. You can tell it is run right with the retention of many of the same staff members over the years. Awesome hotel, great and caring staff, nice little bar to unwind for a second, and an awesome free morning breakfast. Melissa was very nice to our needs, the maintenance man (I forget his name) fixed 2 small issues we had in the room, and Georgia is awesome on the breakfast with a made to order omelet. Free wifi, daily room cleanings, free paper, free breakfast,. The hotel even gave me complimentary shaving cream and toothpaste when I forgot Aplus!!!!

"First time visiting Denton, TX"

5
28/11/2015

My husband and I stayed at the hotel for 4 days and 3 nights. We were in town for the Mean Green Basketball Tournament. I must say the hotel was well maintained, clean, friendly staff and I can't forget the awesome breakfast spread. There is nothing continental about the breakfast there. My husband and I enjoyed the morning breakfast, special thanks to Sharon and Terra for the awesome cook to order omelette's each morning and showing such southern hospitality.

"Always Great"

5
28/11/2015

This is my favorite hotel. When we visit our family in Denton, we always stay here. The employees are very nice and Georgia who cooks the breakfast omelets is absolutely great and so are the omelets. Our room is always clean and I always ask for the top floor and have never been disappointed....they always have me on the top floor. This hotel is very close to four restaurants....so close that you can walk to them. I love this hotel....so much that I leave my motor home at home so I can stay here.

"A college visit to UNT"

5
28/11/2015

My 17 year old son and I stayed at this hotel while visiting the University of Notrth Texas. The room was spacious and very comfortable, the staff was wonderful and the outside hot tub was a great relief after a long drive. This will be where we stay when we come to visit my son once he's attending school in Denton.

"Overnight in Denton"

5
26/11/2015

Second stay here. Clean hotel and friendly staff. Good breakfast - not just muffins and donuts. Wifi worked well. Fully stocked mini-store in lobby for those late-night snacks. USA Today on the counter at check-in. Complimentary Peanut Butter cookies in the afternoon. Texas Roadhouse, Olive Garden and Red Lobster within walking distance.

"Excellent Stop"

5
25/11/2015

Very nice, clean hotel with helpful staff. We stayed here on our way home from a cruise and felt just as pampered at this hotel as we had while cruising. The rooms are large and clean and the breakfast in the morning is great! There are choices of fruit, eggs, meats and the usual but the staff will also cook you an omelet if you'd like. There is also a Texas shaped waffle maker.

"Service was awesome! "

5
24/11/2015

Just got done eating breakfast in the lobby and the service was great! They were very friendly and asked how they could help I'm very impressed. Not to mention the food was great and hot. It really made me feel like I was on a resort. By the way Sharon was the nicest lady in the lobby.

helmhotelsgroup, Guest Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Dear bryan_abbe We are thrilled that you enjoyed your stay with us! We'll also be sure to pass along our compliments to Sharon! We hope to see you in the future! Thank you, Kristina Martin Guest Service Manager

"Thanksgiving week"

5
23/11/2015

What a nice hotel. We did not realize Best Western had a PREMIER hotel. We were pleasantly surprised. We love the suites with a separate living room from the bedroom. The breakfast was great. Sharon was our breakfast cook and she made a great made to order omelet. We will look for Premier Best Westerns in the future as we travel.

helmhotelsgroup, Guest Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Dear MarilynHardison, We are pleased that we had the opportunity to show you the "Premier" life! There are 27 in the US be sure to look for those on your next trip. Happy Travels!! Kristina Martin Guest Service Manager

"Best Stay "

5
22/11/2015

Best stay ever, loved the breakfast! And our breakfast lady Ms. Georgia was very kind, polite and helpful! Her service made our morning wonderful. She needs a raise no kidding. The pool and the fun was good as well. Perfect for a big party, they have extra blanket pillows and couch beds! Free wifi !!

helmhotelsgroup, Guest Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Dear Rashed A I will make sure to pass our kind words along to Ms. Georgia, it will make her smile. She is indeed a valuable asset to our team. We hope to see you on your next visit, perhaps in the summer when you can really enjoy the pool :) Kristina Martin Guest Service Manager

"Amazing"

5
22/11/2015

Our trip was very relaxing. The room service was fast and the food was excellent thanks to Georgia, the cook. The staff doesn't hassle and there is no rush to check out. Dtv, wifi, and an extra pull out couch upon request. Ive never had an experience like this before.

"another good stay"

5
21/11/2015

I stay here about once a month. Rarely have any issues. Quiet rooms, everything works, Direct TV, and a cooked breakfast, those are really good things. I have never used the bar, the pool, or the workout area. I have eaten breakfast, enjoyed the great size rooms and bedding, and Direct TV

"Good hotel, terrible bar experience"

4
16/11/2015

I was at the hotel for an awards ceremony and there were several hundred folks attending. The hotel is new and the facilities are very nice and rooms are clean and very nice. The bar service was terrible. The bar staff didnt know how to make simple drinks like vodka tonic or martinis. Seriously! Plus they were very slow. Its clear that they were front desk people that got pulled in to help out. Hire some bartenders that are knowledgeable and fast with orders.

helmhotelsgroup, Guest Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We are currently in the process of training new bartenders and I apologize if they were unaware of your beverage of choice. The Hotel was experiencing high volumes due to the Event you were attending. The director of the Event did reach out to us and inform us the event was fantastic and had a wonderful time, again I apologize this was not the case for your bar experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Kristina Martin Guest Service Manager BEST WESTERN PREMIER Crown Chase Inn & Suites

"Newhouse"

5
12/11/2015

Any one who complains about this hotel is the type of person who complains about everything. It is a great place to stay, friendly, professional, and they make you feel at home. Hotel staff responds quickly to your requests.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Thanks for the review! We're not shy about our faults so we appreciate it when people give us a heads up on where we fall short so that we can correct our mistakes! However, we're super thrilled that you had an awesome stay. That's always our #1 goal. Hope to see you again soon!

"Excellent bedding"

5
12/11/2015

We've Stayed here every year for the last three and as always have enjoyed our stay. Both my wife and I were very pleased with the bedding we slept on, very comfortable and would like to know the brand if possible. We would like to purchase that type of mattress. We'll stay there again next year for our yearly visit to Denton.

"Best hotel in Denton"

5
11/11/2015

Great room. Friendly, helpful staff. Incredible omelet maker made the free breakfast the best meal of the day. Overall, best stay yet in Denton. I didn't expect the attention to detail that is all to apparent at this hotel. This will change my opinion of Best Western.

"Excellent for race fans"

5
11/11/2015

We usually stay somewhere else for race weekend but this hotel was recommended so we thought we'd give it a try. Really nice hotel, rooms were very clean and the hotel just looks great. Walking distance to 4 restaurants and free breakfast with made to order omelets (Sharon was wonderful!) makes this our new race weekend hotel. Absolutely recommend it for others.

"Mr"

5
10/11/2015

What a nice place. Rooms are huge, new and nicely appointed. Super convenient to all you need in this cool progressive city. The breakfast was incredible and make sure you say hi to Sharon - she is an exceptional employee. Clean, new and very nice. A terrific bargain. You will enjoy!

"Annual NASCAR weekend"

5
10/11/2015

We stay at this hotel every year for our NASCAR weekend. The hotel and staff are amazing. The price is great. Free breakfast (and not just the usual continental breakfast). A full breakfast bar with an omelet station, pancakes, waffles, eggs, bacon, biscuits and gravy, and more. The rooms are large and very clean. The hotel lobby is always clean and well decorated. The beds are very comfortable. I highly recommend this hotel. We have already booked for NASCAR 2016 weekend. The new manager (Kacey) is wonderful too.

"Trip to Nascar races"

5
06/11/2015

The entire staff are excellent, especially, Sharon, Georgia, and the General Manager. The rooms were very clean and the breakfast was great. The location near the race track and many eating places. And the room rates fit my budget very well.

"Hotel Stay"

4
06/11/2015

This facility offered a very clean and inviting environment. Great place for singles or family travelers. Room was excellent, hotel staff was very friendly, and necessities such as refrigerator/microwave were new items. The free breakfast was excellent and made even better by the individual preparing the fresh omelets (Sharon). She was very friendly and pleasant to be around.

"Worthy of Athletes"

5
05/11/2015

We were eating our Texas-shaped waffles when we were surrounded by tall, athletic young women. A sweat shirt or two indicated the university represented, and then we saw "Volleyball". Lovely young ladies in the middle of a Texas tour, and they seemed to enjoy the waffles--and other delightful breakfast items--at least as well as we did. This was our second stay at Denton's Best Western Premier, and employees such as Terra and Sharon rewarded our decision to stay even more completely than the one last year. In successful Denton visits, no other hotel will do.

"Great!"

5
31/10/2015

I decided to stay here prior to my daughter's wedding to see what type of experience our guests would be having. I am very pleased with what I saw! Sharon at the breakfast bar was amazing! She is beyond friendly. Melissa at the front desk was very helpful and a smiling face!

"Great Hotel!"

5
30/10/2015

Great hotel, everything felt new. Rooms were very nice, with both a small refrigerator and a microwave. We stayed two nights. The pool area and hot tub was nice as well. All the people were very friendly. Sharon and Terra took care of our breakfast needs. The breakfast bar had plenty to eat with cooked to order omelets. My only gripe could possibly be that the bar closes at 10pm, rather than 11. Will be back next time I'm in Denton.

"Staff"

2
28/10/2015

I booked this hotel online through hotels.com for my grandson and his new bride to stay the night. I was prompted to put the name of the person staying in the room and I put his name. I then completed the payment information with my name and my credit card. I soon received an email confirmation with my name on it. Before the wedding I called the hotel directly and asked if I could get into the room before the wedding to leave a gift basket I had prepared for the bride and groom. The lady I spoke with was very nice and told me she would make a note of my request by the reservation and for me to call the day of the wedding to make sure they had a room ready. When I did this, I was told by another member of staff that I absolutely could not get into the room because my name was not on the reservation. I explained to her that I had made the reservation and paid for the room, also that there should be a note about my request. She said I could come with them when they checked in and bring the basket. Really? Then she said I could leave it there and let housekeeping put it in the room. I chose not to do that because the first staff person told me that would not be a good idea. Disappointed I made another plan. The evening of the wedding, after the couple checked in I got a text welcoming me to the hotel and asking how my arrival experience was. Then the next day I got another text thanking me for staying with them and would I like to share my experience. These texts came from the hotel, not hotels.com. Not sure about the hotel itself but their business practices are definitely lacking.

"Only Place I Stay"

5
26/10/2015

This is the only hotel we ever consider when we stay in Denton, Texas. It is clean, the beds are comfortable, it is decorated beautifully, and they have the best breakfast ever. They have very dedicated employees like Sharon and Juanita who always make you feel welcome and remember you when you return to stay again. Over the last year we stayed at this hotel approximately seven days....we would have stayed the other five, but it was booked. Anyways, I love this hotel and never, ever consider staying anyplace else when we are in the Denton area. It is located close to shopping and is easy to find and there are four restaurants that are in walking distance from this hotel, On The Border, Texas Roadhouse , Olive Garden, and Red Lobster. Our favorite hotel ever.

"Watch your reservation price"

1
26/10/2015

They tried to charge $40 over our reservation price for the room. This was for the base price. When told this was wrong and showed reservation they changed price. This time they attempt to use the total reservation price as the base price and charge me $20 more. They charged my credit care the $40 dollars over price which I checked while in the room. Made them adjust it also. Seems shady if you are someone who doesn't watch them closely

"very pleased"

5
24/10/2015

Nice large King room with mini-kitchen suited our needs very well. Our request for a lower floor got us a ground floor room which was much appreciated. Though expensive, it was competitively priced for the area.

"Great place and staff"

5
23/10/2015

Great Best Western, clean, excellent staff, the breakfast was hot and delicious. The room we had was a Queen Suite at a very reasonable price. It was a very large room with a separate seating area with a couch. The shower was amazing! Must stay here if you are going through Denton.

"Home away from home"

5
21/10/2015

This was fantastic accommodation! The room was spacious, comfortable, very clean and had every amenity a person could need. The breakfast bar was an added bonus. Sharon made sure we had everything we needed for breakfast and created delicious omelettes. She was friendly and paid attention to the details of the experience. I would recommend this establishment to anyone. It was easy to find local shopping, restaurants and had easy access to the University. What I liked best was the southern hospitality!

"Awesome hotel"

5
21/10/2015

I frequently use this Best Western when I am in Denton Texas. It is ALWAYS clean and fresh and the staff are always accommodating and polite. Will continue to use whenever I can. My boss tried to book my hotel for me the last stay at another chain. I wouldn't have it. Told her not only is this a better hotel than they are, but the rates are more competitive. Love this hotel!

"Pretty good hotel"

4
21/10/2015

Pros: clean safe good breakfast really big TV with lots of channels cool looking pool (that we didn't use) decorated nicely Cons: noisy (loud doors slamming, can hear people walking above) small maintenance issues in the room (broken bathtub drain, non-functional lamp) only one bath cloth in a double room We paid about $150 per night for a double. For the price, it's about what you would expect. It's fine.

helmhotelsgroup, Public Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Tally4, We apologize that your stay wasn't perfect. Would you please contact us at [email protected] and let us know which room you were in so that we can make sure that the maintenance items you mentioned are taken care of? Thanks for bringing them to our attention! We hope you come back to see us again soon!

"Great Place to Stay"

5
20/10/2015

This hotel is always clean. Has a great location near 35E. Has 3 restaurants located with in feet of hotel and many other places a short drive. Close to many different places to visit or shop. The staff is always pleasant and helpful. Breakfast is always great and you can have a night cap at the bar in the hotel. Highly recommend this place to stay.

"I will stay again"

5
19/10/2015

The staff was very friendly. The room we stayed in was extremely clean and well-maintained as was the rest of the hotel. It was located within walking distance of several nice restaurants. We enjoyed the breakfast it had a variety of items to choose from and they all were good. The only complaint I had was no hot water to take a shower in the morning. It was lukewarm at best but we've raised six teenagers at one point in time so we were used to it!! Lol. It's one of the nicer hotels we stayed at and we will definitely return.

"Beautiful hotel with great rooms"

5
19/10/2015

This hotel exceeded our expectations. It was nicely decorated and the rooms were very large and spacious. We had a ceiling fan and a huge tv in the room as well. Our room was extremely clean and well kept. The beds were very comfortable and the room was quiet too. We had a great stay here!

"Best hotel experience in Denton"

5
18/10/2015

Me and my family have been travel to Denton for the last year due to me son is attending UNT..we are usually trying to get out money's worth with searching for a place to stay and this we nailed it! We have found a place away from home to relax and enjoy..Thanks to all

"Very Good"

4
18/10/2015

Traveled to Denton,Tx on Business and was told by others that this was a great hotel. I was not disappointed. Good continental breakfast, you can get omelets made for you and the staff was polite and helpful. Hotel is kept clean and the rooms are spacious and well kept. One problem I had was the location of my room. First floor next to side entrance/exit. I could hear the door at all hours. I probably should had asked to change my room. Overall a good hotel that is very clean.

"Well-done!"

5
17/10/2015

In Denton for a wedding, stayed at BW with the rest of the wedding party...staff was most helpful, room very spacious (king suite) and comfy with excellent mattress!...b'fast very good, especially the made to order omelettes....as nice as any moderate priced hotel I have ever used, definitely stay again....

"Dog in the kitchen"

2
16/10/2015

A non service animal was feed several sausage patties at the buffet line... Problem : A guest pick individual sausage patties with her finger tips from the buffet and feed her large golden lab mix while joyfully talking to the staff. The dog was very happy and sat eagerly for the next bite to be " hand delivered" from the buffet container...Why are dogs allowed ? Why are people allowed to use their hands in buffet line to pick up food in front of STAFF.

helmhotelsgroup, Guest Relations Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Thank you for your survey in regards to your stay. We are not a “pet-friendly” hotel; however, we do have an obligation to allow Service Animals inside. In order to continue to provide breakfast at no-cost to our guests, we do not have the staff available to serve breakfast to our guests. Unfortunately, what other guests do with that freedom is beyond our control. However, it is not our policy to allow a guest to use any other item than the tongs set aside to retrieve food from the breakfast bar, nor to feed a service animal at the breakfast bar. We will be using your survey as a teaching tool for the staff to ensure that they are also aware of the rules/regulations for service animals. We hope that you will give us another opportunity to show you are true hospitality. If I may assist you in anyway please do not hesitate to contact me directly at 940.387.1000. Thank you, Kristina Martin Guest Service Manager

"Great customer service and friendly atmosphere?"

5
16/10/2015

I recently visited Denton for a wedding. The hotel was clean and the rooms were very contemporary for a Best Western. I'm guessing Premier is a nicer brand of the hotel chain. Regardless each and every staff member was friendly and attentive. More impressively I showed up just as the complimentary buffet breakfast was closing down and wasn't turned away. Sharon and Terra insisted they prepare a quick plate for me. Thanks again ladies!

"Disgusting"

1
14/10/2015

I have stayed at this hotel twice in the past and never had a problem. This past stay my sheets had large yellow stains and my towels were brown and still had makeup on them from a previous guest. When I asked for assistance I was given an attitude. All the staff I encountered seemed like they wanted to be social rather than assist you. I had an unusually long wait to check in that I have never experienced. One representative even asked me to come get my towels because she was busy at the bar. Best Western needs to look into getting new linens and more help if their employees are too busy to help customers.

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Kristi D, Thank you for taking time to share your experience with us. We have addressed the linen and towel issues you have brought to our attention with our housekeeping and laundry department to ensure these issues are promptly corrected. Our team is dedicated to providing exceptional customer care. Rest assured that all of your comments are being given the proper attention they require so that what you experienced doesn't happen again. This certainly isn't our standard, as you can see by the majority of top rated comments that we get. We hope that you will give us another opportunity to serve you the next time you visit Denton. Feel free to contact me directly to further discuss. Casey Martin General Manager

"Lots of Space - quiet stay"

5
12/10/2015

We've stayed here before, but our room this time seemed bigger as it was on a corner. It had a lovely curved window in the bedroom, which was a nice detail. The bed was quite comfortable and the room certainly was a lot of space for two people. The breakfast was good, with quite a few choices including omelets made to order. The only down side was the bar. The bartender did not know how to make a standard martini! But this Best Western is markedly nicer than the other one in Denton.

"Very Nice"

5
12/10/2015

This is quite possibly the nicest Best Western I've ever stayed at. The hotel is brand new, the rooms are very comfortable and the bathrooms are modern and clean. They have a pretty decent offering for the breakfast buffet and I like the close proximity to restaurants.

"Impressive, mostly"

4
11/10/2015

Very nice room, clean and spacious. The walk-in shower was impressive, until I turned on the hot water. Never got better than lukewarm. Then wi-fi Internet was painfully slow. Would really like to stay there again, but hot water and Internet service will need to improve.

"Bad Breakfast"

4
05/10/2015

Everything was great at the hotel except for the breakfast. You need more people to help make sure there is enough breakfast and nobody needs to wait. My family was hungry and half of the items on the buffet breakfast were all gone and hadn't been replaced yet. We asked and we were told to wait as only one person was doing everything. Very bad policy!

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Daniel S, Thank you for taking time to share your experience with us. Our breakfast team is dedicated to providing our guests with a quality breakfast with several options, including made to order omelets. We are truly taking your experience to heart and implementing changes to help us better serve our guests. We hope that you will give us another opportunity to serve you and wow you with our great rooms, customer service and one of kind complimentary breakfast buffet. Casey Martin General Manager

"Great Stay"

5
03/10/2015

For this class of hotel, this may be the best stay we have ever had. The room was very nice ...roomy....appointed very well. The breakfast was exceptional with a chef preparing moles or eggs to order. The hotel was very clean and well maintained.

"Excellent value"

5
02/10/2015

This was a brief overnight stay for us. The staff were friendly; the facility, including lobby, dining area, room and bath were exceptionally clean. The bed superbly comfortable. The TV remote came in a little cloth-like bag, having been sanitized. I appreciate that! ---Made to order omelettes were offered in addition to the usual breakfast fare. They looked good, but not being a breakfast eater, I did not partake. ---No negatives here. My only suggestion for the management would be to add another towel bar for the bath towels. Would definitely return!

"Housekeeping staff standards have fallen in the last couple of years"

3
30/09/2015

I have stayed here several times a year for the past 7 or 8 years. It is in a nice location and reasonably priced. Over the last few years I have noticed falling standards--dirt in bathroom corners, carpets with crumbs, desks not wiped clean, linens that were washed but were worn and stained. All these things are fixable so hopefully management will take notice. The front desk folks could stand a little retraining as well. In the meantime I will be staying at the hotel on the other side of the parking lot. Rooms that end in an even number (2,4,6..) have a nicer view but get a bit more highway noise. Room that end in an odd number (1,3,5,...) face the parking lot. There are almost no rooms ever available on the ground floor so don't get your hopes up for that. But, the elevators are quick. The ice machines are generally across from rooms ending in a 3 or 5 and are noisy all night. The elevators are across from rooms ending in a 7. They aren't that noisy but the guests getting on and off can be at times. The pool view is around rooms ending in 24 or 26ish I think (high even number). Wifi is good. Breakfast is good, though the lady who fixes the omelets always seems to be in the back doing something else. Just knock on the side door to the kitchen and she will come out.

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
AmyoooT, Thank you for taking time to write a review and letting us know where we fell short. Guest feedback is very important to us and taken very seriously. I am extremely disappointed that we failed to do so during your last visit. Our entire team is dedicated to improving and look forward to another opportunity to show you that we appreciate your comments and have taken proper steps to "wow" you during your next visit! Casey Martin General Manager

"Parent weekend"

5
25/09/2015

When I come to Denton I love staying at the Best Western on Brinker Rd.. When I can't get a room I'm disappointed, on this trip for Parent weekend I wanted to stay 3 nights. I could not get thurs, fri & sat night. I started looking for another hotel but could not get rooms for those days So I got the reservation for Friday and Saturday night king room at the best western. Then a few days before my trip I went on Expedia.com and found a double queen at the Best western for Thursday night so I booked it. So I had to change rooms the front staff kept my luggage in storage until I could check in. It was a little inconvenient but worth it!

helmhotelsgroup, General Manager at BEST WESTERN PREMIER Crown Chase Inn & Suites, responded to this review
Angela, We're sorry about the inconvenience, but we're so glad that it worked out! We loved having you! See you soon!