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Best Western Plus Hotel DFW Airport Suites, Irving

4.0/5  - basé sur 478 notations.
5050 W John Carpenter Freeway, 75063-2399, Irving, United States - See map

Welcome to the newly renovated Best Western Plus DFW Airport Suites! The Grapevine Gaylord Texan is a short drive from our DFW North Texas hotel and a big reason many guests are in town. However, if you need hotels near DFW Airport, our DFW North hotel is also convenient. The Best Western Plus DFW Airport Suites caters to all guests, from vacationers to business travelers, and we're known for our friendly service steeped in southern hospitality. Our friendly and helpful staff is just the beginning of the benefits of our DFW North hotel. It's all suites at our DFW Airport hotel, and each room is clean, spacious and cool. From Six Flags® to local sporting events, there are many possibilities for travelers looking for a real getaway. Grapevine Mills and the local festivals also bring visitors to our DFW North hotel. Whether you prefer to relax or get an adrenaline rush, you can count on the endless options nearby to make your vacation special. The overall cleanliness of our DFW North hotel is what most guests notice right away. The spacious rooms with separate sleeping and living areas make you feel right at home. There's a microwave and refrigerator in each room, making our DFW North hotel ideal for longer stays. With 42-inch LED HD TVs and complimentary breakfast, we understand that kicking back is key when you're on a trip, which is why each of our rooms is designed with comfort in mind. At our DFW North hotel, we also cater to business travelers, including employees of Siemens, Verizon, freight workers and military service men and women. Our staff can provide recommendations for dining, shopping and sightseeing, and we're always happy to do everything possible to ensure your stay is enjoyable. Please note that our 24/7/365 Airport Shuttle is a shared ride. Pick up from DFW International Airport can take up to 30 minutes.

Best Western Plus

Hotel DFW Airport Suites

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
  • Multilingual staff
    Multilingual staff
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 476 guest reviews
NOTE ISSUED
Excellent
202
Very Good
161
Average
65
Poor
32
Terrible
16
REFER TO NOTICE
Business Business
136
Couples Couples
103
Family Family
139
Friends getaway Friends getaway
24
Solo travel Solo travel
55
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"My 1st choice"

5
17/09/2018

I've been staying here for 8 years when flying out of DFW.. The large room keeps us from bumping into each other as in some other hotels. The staff is always wonderful and the rooms are great.and amenities are always appreciated.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear prissys2017, Thank you so much for your continued business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again soon. Regards. Mehul

"Vacation"

4
27/08/2018

We stayed at the Best Western at DFW. The location was close to the airport. The Hotel was clean and the staff were very nice. The breakfast was great and the two ladies working the breakfast buffet were wonderful. We are Best Western rewards members so I googled Best Western DFW. I called the number and it was a 3rd party vendor. We booked the room and were told we didn't get our reward points because it wasn't booked through the hotel but we were given two drinks and snacks. I learned that the 3rd party vendors are Listed as the hotels. Great stay and would stay there again.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Hartwa, Thank you for your business as well as kind words on our Hotel & staff. I am glad that you enjoyed our breakfast. We look forward to seeing you again soon. Regards. Mehul

"Scammed for an expensive taxi ride by the front desk"

2
22/08/2018

We stayed overnight here on August 3rd. The hotel is close to the airport, the price was reasonable, check-in was easy and the breakfast was good. The woman who worked in breakfast room (Karen?) was lovely - very friendly. So - why a poor rating? There is really nowhere near the hotel to get a decent meal so we asked the front desk to order us a taxi so we could go out for dinner. The taxi driver charged us $24 for a 10 minute trip. He had no meter - maybe an uber? The restaurant called a yellow cab for us for the return trip and it cost $14. Realizing we were scammed - I informed the front desk - Brenda - and she maintained that she had called a yellow cab and didn't know what had happened! She was obviously lying....left a very bitter taste in our mouths.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear rayjill123, Thank you for being our guest. We are glad to know that you enjoyed the arrival experience & our breakfast selections. That being said, we take the guest experience extremely seriously and regret your disappointing taxi experience. We always want to provide the best possible quality as well as range of services, with complete transparency as it relates to outsourced services. Along these lines, we are happy to provide you with the details of the taxi company that was called in order to provide clarity on specifics. Please contact Blanca at the hotel directly for further assistance. Regards. Mehul

"Wouldn't refund my money"

2
20/08/2018

My flight was delayed and i got into the airport at 1:30 am. I reserved a room for the night online and when i called to confirm, they said check in time was 3pm. I told them i would be gone by then to my next destination and to cancel my reservation. I called the rental company to help get my money back so they called hotel which told them they would have to wait until the manager arrived in the morning. When I called to find out what happened, the company said the manager wouldnt refund my money. Very disappointing that they care about $100 more than their customer service.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Paulsmall67, I am sorry to hear of the trouble with this booking. We always make every effort, especially being an airport hotel, to be highly flexible with our cancellation policy. This is our norm. Unfortunately, when there is a 3rd party booking company involved such as was the case with your booking, our hands our tied. Please contact Blanca directly at the property if we can be of any assistance to make this better for you. Regards. Mehul

"Close to the airport...convenient and nice rooms"

4
19/08/2018

The rooms were very nice and roomy. May need a little bit of an upgrade, but I did not mind it. The bed was very comfortable and the hotel was quiet during the night...no noise to wake you up. Very close to the airport which made it nice to catch an early flight. I did not take the shuttle because it was noted it might take a half an hour because they stop at several hotels to pick up others. Just took an Uber. I would definitely stay here again!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear whampel, We appreciate your business as well as kind words on our Hotel and look forward to seeing you again soon. regards. Mehul

"Weekend in Irving"

5
07/08/2018

The hotel was very nice, staff was very pleasant, breakfast was great and I enjoyed the exercise facilities while we were there. We visited historical Grapevine and enjoyed it very much. Great stroll down Main Street. Would definitely go back there.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Janice S, Thank you for your business & kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again soon! Regards. Mehul

"Nice Rooms and Quiet Location"

5
27/07/2018

Went here on business and enjoyed the calm and quiet area that the hotel is in. A little noise because I was near the entrance to the hotel, but nothing compared to normal. The receptionists were extrememly nice and went out of their way to give me breakfast before it was open since I had to leave early and catch a flight.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear johnbI4749UE, We appreciate your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again the next time that you are in the DFW area. Regards. Mehul

"Great experience"

5
24/07/2018

The entire staff was super friendly (especially Karyn at breakfast) and the breakfast was delicious. I've never been somewhere that had such a great helper for the continental breakfast. She was always there to help and socialize

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear heatherkraus, Thank you for your business & kind words on our staff! We will make sure to pass on your comments to Karyn & look forward to seeing you again soon. Regards. Mehul

"Excellent hotel close to DFW Airport"

5
17/07/2018

This is an excellent hotel, especially if you have an airport arrival or departure from DFW airport. Very nice staff and clean room, good bed, great breakfast. You won't be disappointed. Definitely recommend staying here.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear danddernst, Thank you so much for your kind words on our Hotel & staff. We look forward to seeing you again the next time that you are in the DFW area. Regards. Mehul

"Late arrival"

5
12/07/2018

After a missed flight connection we arrived at the hotel at 1am. The hotel was just fine, but what made it were the staff. Receptionists and the breakfast/catering staff simply couldn't do enough for us. Perhaps the nicest group I've come across at any hotel in the recent past. Wonderful.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Chris M, Thank you so much for the kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again soon. Regards. Mehul

"Close to DFW"

4
09/07/2018

I needed a quick hotel close to DFW, and this was it and the price was right. Check in was simple and all the staff were very friendly. The room was clean and comfortable and the breakfast was good. I found the little gym clean and easy to use. The staff at the front desk were so helpful and kind.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear shea-1000, We appreciate your business as well as kind words on our Hotel & staff. We look forward to seeing you again the next time that you are in the DFW area. Regards. Mehul

"Best Western Plus DFW"

5
05/07/2018

My husband and I stayed at the Best Western Plus DFW a couple of nights ago. I must say this was probably the best hotel stay I've ever had. Shuttle service from/to the airport, courteous and quick check-in service (arrived at 10:00 p.m.), the bed was SO comfortable and the pillows... well the pillows were so soft and fluffy, the room was clean and comfortable... then there's the breakfast room. A very pleasant, helpful and kind lady welcomed us and showed us where everything was located in the breakfast room and the food was Great! Lastly, checkout was a snap. The lady that checked us out of the hotel had a wonderful personality, asked if everything was ok and if they had met our expectations. I would return to this hotel if in the DFW area. Highly Recommended!!!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Donna Z, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work! We look forward to seeing you again soon. Regards. Mehul

"Karen and Lupe were the best"

4
02/07/2018

I was visiting Dallas and needed an inexpensive place to stay near the airport. This was very close and the price was right. Check in was easy, and the room was even larger than pictured with a very comfortable bed, and a living room area. The only small issue was that someone was smoking in the room next door (in a non-smoking room) and I could smell it through the bathroom vent. This shouldn't be a problem for future guests as it was a non-smoking floor and someone was just breaking the rules. The best part of my stay was breakfast when a WONDERFUL employee named Karen greeted me with a big smile and pointed out all the yummy things available for breakfast. She took the time to show me how to work the coffee machine, how to make a waffle, asked how my morning was going, and let me know she was there if I needed anything. She had better customer service than many 5 star restaurants I've been to. She treated every guest this way. I'm from Los Angeles and I've heard about Southern hospitality, but Karen exemplified it 100 percent. Lupe, the person cooking all the yummy food, was also wonderful, as she smiled at all the guests even though she was busy cooking breakfast. The front desk staff was terrific too. I would definitely come back here again.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Jane G, Thank you for your business & kind words on our Hotel, breakfast & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again soon. Regards. Mehul

"Good"

3
30/06/2018

Rooms were clean but the pool wasn't. So hot out and they closed the pool at 10.Not many chairs to sit around the pool and it was 100 degrees out. Breakfast was very good. They had a van that would take you within a mile kind a half of the hotel or to the airport. Great staff. Obviously it's an airport hotel so noisy outside by the pool but never really noticed it much once inside the room.if you want you can pick a room that you park outside.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Colleen C, We appreciate your business and kind words on our staff & look forward to seeing you again soon. Regards. Mehul

"Good airport hotel"

5
28/06/2018

Stayed for one night. Front desk staff are very pleasant and helpful. Rooms are good size and very clean. I was on the third floor, and slept like a rock because it was so quiet. Breakfast was great with a good selection of hot and cold foods. My only negative with this hotel is the shared airport van. The hotel is maybe 5 miles or less, but because of all the stops at other hotels, it took 35 minutes from the time I hopped on the shuttle to get to terminal E at DFW. It's not necessarily terrible, just wish this hotel had its own dedicated airport shuttle. Overall, very good stay.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear jesslikes2travel, We appreciate your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great Shuttle Service"

3
11/06/2018

I don't typically stay at Best Western, but I'm so glad I did! The shuttle driver, Teboni, was courteous, professional, and accommodating. Because of her service, I recommend you make this your Dallas airport hotel! Great service is what customers appreciate most!!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Sandy M, We appreciate your business as well as kind words on our shuttle service. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Terrible! Warning! "

1
09/06/2018

This place is a dump - the people at front desk don't care and parking is non existent! If you want a headache stay here otherwise find a box and sleep on the side of the highway - it will be easier and nicer! Look elsewhere! You've been warned!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear BrianTheTraveler77, We appreciate you considering our property for your staff & regret any inconvenience that we caused you & your work crew. Because of the size of our property, unfortunately we are not able to accommodate oversize vehicles. We typically try to advise our guests of this space constraint prior to arrival. That being said, please accept our apology if this information was not relayed to you & contact Blanca at the hotel directly to assist you further. Regards. Mehul

"Clean, affordable hotel near airport with free shuttle service"

4
19/05/2018

Affordable large chain hotel which offers all the amenities of a higher priced chain. Offers free wifi, free breakfast buffet, all bathroom amenities (shower gel, hair shampoo and conditioner, soap, hair blower, shower cap) nice bed and pillows, mini refrigerator, microwave, free pickup to and from airport. Room bathroom were extremely clean, no mold in shower or curtain. We had a room with a king size bed which had a separate area with a sofa and desk (larger than expected room). They offer senior rates so ask for it. Staff in restaurant was extremely hospitable as was checkin clerk. It has a small pool in the back also. The only negative was that we did hear airplane noise as late as 11:30 pm and as early as 4:30 am since it was near the airport. Despite this, we would definitely use this chain and hotel again.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Patricia A, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Very nice hotel"

5
14/05/2018

We had no problems, and we even checked in late. We enjoyed our stay and the rooms were very comfortable. Breakfast had a pretty good selection of items to pick from. The hotel was very clean and nice, and we would probably stay again when in that area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear gelli0tt, We appreciate your business & kind words on our Hotel. Our people take great pride in their work. We look forward to seeing you again soon. Regards. Mehul

"Great place to stay and close to DFW"

5
11/05/2018

Stayed during a convention, was recommended and worth it. Very nice pool area but a but noisy on the back end due to the airport great place to spend a repeat visit. Hotel is close to shell station and Denny 's a couple miles from DFW airport.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear LTtracy, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great place to stay"

5
07/05/2018

My friend and I missed our connecting flight due to weather and had to quickly find a hotel in DFW area. We certainly lucked out choosing this property; 2 miles from the airport, affordable, clean and lots of amenities, including them giving me a complimentary toothbrush and paste that was in my checked baggage. (the airlines did not even offer that!). The beds were comfortable, breakfast was nice (real scrambled eggs!) and we very much appreciated having a free shuttle (the airline suggested a hotel 12 miles away with none). Considering we were so close to the airport, we did not hear air traffic. The staff was very friendly and helpful. Brand new sofas were being delivered to all the rooms when we checked out and they looked lovely. Recommend!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear cdb1115, Thank you so much for your kind words on our Hotel & staff. Our people take great pride in going the extra mile for our guests. We look forward to seeing you again the next time you are in the DFW area, hopefully under better circumstances. Regards. Mehul

"Very good hotel, at an excellent value"

4
02/05/2018

We needed one night in a hotel near DFW. We have had good success with Best Western facilities for quick one night stays, and this location worked perfectly for this. Check in was easy and smooth, and a special shout out to the person who checked us in - Roberta I think? - who was infectiously happy and gave us an infusion of enthusiasm on what had been a difficult day. The room was clean and very spacious. We didn't need space to do much but sleep, but if we had needed it it was available. I appreciated the desk being fully set for charging my various devices, something I didn't get from the much more expensive hotel I had stayed in two nights before. We left too early for breakfast, but a shoutout to the person setting it up, who was very generous and helped us out before it officially opened.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear joelwakefield, We appreciate your business as well as kind words on our staff & Hotel. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again soon. Regards. Mehul

"Great Stay!"

5
30/04/2018

I came to Dallas for a short trip to visit friends in flight attendant training. Brenda was very helpful in arranging my shuttle to the hotel from the airport. The hotel is located near a gas station and whataburger that is walking distance. I stayed in a King suite and it was spacious and clean. I was very impressed. I would highly recommend this hotel.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear evansshelby, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Unplanned overnight"

3
29/04/2018

Stayed here when I missed my flight connection. It was good enough for that but I wouldn't chose it otherwise. It was clean but very dingy and older. It's due for a remodel. Their shuttle is shared with other hotels so you have to plan the trip to be at least 20-30 minutes. I took an Uber; it was much faster and cost about $10. Also, if you need supplies (all mine were in my luggage), except for a toothbrush, you will have to purchase them. Staff were friendly and helpful!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear stellab b, Thank you for your kind words on our Staff. We are in the final stages of a major renovation. We hope to see you again soon. Regards. Mehul

"Weary travelers delight!"

5
25/04/2018

For those whom are catching an early morning flight at DFW, this is the place to stay! The 4:00 am shuttle got us promptly to the airport, but prior to that upon check in, my daughter and I made the most of the hotel's fitness center, outdoor pool, hot tub, and easy access to food and beverages (including alcohol if that's your pleasure) by taking an easy stroll around the corner. Multiple restaurants are also easily accessed.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear geraldlr, Thank you for your business as well as kind words on our Hotel. I am glad that we were able to make your early flight departure a bit more pleasant. We look forward to seeing you again soon. Regards. Mehul

"Very good"

4
18/04/2018

The staff were wonderful The only thing was I had difficulty sleeping which I usually have when I am away from home. Everything and everyone was very nice. Didn't get a chance to use the pool but next time will looked very inviting

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear dorisjlucas, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you the next time that you are in the DFW area. Regards. Mehul

"Average Hotel"

3
16/04/2018

I spend a weekend at this Hotel due to a planned family get away vacation. This Hotel is clean and nice. Because is so close to the airport sometime the airplanes noise while they are taking off is very notable. The staff very friendly and professional. The Hotel is close to a lot of attractions and the price to stay is reasonable. I will recommend this hotel if you visit the Grapevine area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear farp3179, Thank you for your kind words on our Hotel & staff. We are glad that you found the location to be convenient to area attractions & look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Best Western Suites DFW"

5
10/04/2018

Excellent Hotel. Rapid fast check in by excellent staff. Great location. Close to DFW, not far from Dallas Love Field. Close to gas station, close to freeway. Only 20 miles from Texas Motor Speedway. Love the sitting area separate from the sleeping area. Overall a great stay!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Karen P, We appreciate your business & kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Clean - efficient and friendly "

4
03/04/2018

Thank you for setting me up a room at a decent price in record time! Also for a quick airport pick up and sorting out my taxi the following day. The staff are polite and accommodating- the rooms a good size and clean. It was a relief to be met with such good customer service after a long and stressful journey. Would recommend if you need a layover near the airport!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Isabel J, Thank you for your business & kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Clean, Quiet, Inexpensive. A travel Bargain!"

4
02/04/2018

Though this is hardly a ritzy place, it is more than adequate for the leisure or business traveler on a budget - or who would rather spend their money on things other than a place to sleep. The bed was comfy, bathroom clean, towels plentiful. There is a big-screen TV with cable, so you won't be bored. Low-cost motels are always a gamble. It's hard to find a low rate without finding old, worn, or less than first-rate accommodations. But DFW Best Western Suites manages to give you good value for the money and a room that you can feel good about. The front desk help was friendly, the location is SUPER convenient (we had a crack-o-dawn departure and spent the night before here) - it's only about 5 minutes from DFW. We would return!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Valiant V, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"convenient location"

4
26/03/2018

Hotel is close to airport and freeways so close to places we needed to go. We had a little trouble trying to find how to get to hotel for arrival, but after we had checked in, future returns were not too bad. The room was nice, but it had a very small bathroom for 2 people trying to share the bathroom. The breakfast was a bit disappointing, not because of the selection but because the oatmeal that we chose was supposed to be hot and it wasn't.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear M3023XDkatheriner, Thank you for your business & kind words on our hotel room. I have passed your oatmeal comment onto our breakfast staff for their attention. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Layover a night"

4
26/03/2018

Stayed there for a night as I have another fkight to catch in next day. Overall, there is some good and bad. Pro The check in was smooth, the front desk was friendly, the room was extremely spacious, the sound proof was not bad. Con The airport shuttle from airport to hotel is the major problem. You may found yourself wait for 40mins and the shuttle still yet to arrive. But the shuttle from hotel to airport is fine. The building experiences power outage during the night I stayed. Since I had jetlag, I decided just go for sleep straight away, so it does not bother me. Other note Be at least 15mins before the shuttle arrival time at the hotel.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Shu Ting G, Thank you for your business as well as kind words on our Hotel & staff. Please accept my apologies for the delay in being picked up by our outsourced, shared ride airport shuttle. I have forwarded your comments onto them for their action. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Nice place, nice price."

5
25/02/2018

Very close to airport. Everything seemed updated and in good shape. Granite counters, big rooms with sofa, good breakfast, good price, quiet, clean, what more can you want! Has shuttle to airport. Will be back.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear usa_banjo, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again soon the next time you are in the DFW area. Regards. Mehul

"Very close to the airport"

5
19/01/2018

Very clean property with helpful staff. The shuttle was fast and very convenient for transportation to and from the airport. The rooms were spacious and clean. I wish we could have stayed longer, but it was short as we were between flights.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Ernest M, Thank you for staying with us; we appreciate you being our guest and are glad to hear that our staff was courteous and attentive. We hope to see you on your next visit to the DFW Area.

"Great hotel, convenient and reasonably priced!"

5
15/01/2018

I have stayed here 3 times before a very early flight out of DFW. The staff is excellent. Blanca was fantastic this time. She had 2 or 3 lines ringing and people at the counter and provided excellent customer service. Really appreciate the convenience of this location.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Celia W, Thank you for your business as well as kind words on our staff & Hotel. Our people take great pride in their work, and Blanca exemplifies this as their leader. We look forward to seeing you again soon. Regards. Mehul

"Value to money"

4
27/12/2017

Our stat best western was very good. The rooms are very spacious. We were group of 4 families with kids. The bed quality and breakfast was very good Can't ask for more for the money we paid. Good deal and value to money

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 624atulkumarj, Thank you for your business as well as kind words on our hotel and breakfast. We look forward to seeing you again on your next trip to the DFW area. Regards. Mehul

"GREAT"

5
26/12/2017

I love this hotel the stay was amazing and a very clean environment. Even the front desk staff was really nice and made sure everything was on point before I got to my room. Will be staying there again really soon.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear dereciaa, Thank you for your business as well as kind words on our hotel and staff. Our people take great pride in making our hotel your "home away from home." We look forward to seeing you again soon. Regards. Mehul

"Airport shuttle a disaster!"

2
26/12/2017

Airport shuttle communication was severely lacking. Apparently they share shuttle service with multiple hotels. I waited over an hour and a half and ended up taking a Lyft after poor communication with the hotel staff.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear stevee878, Please except our apologies for your experience with our outsourced airport shuttle service. We have passed along your comments to their ownership. Please contact Blanca at 972-870-0530 so that we can further assist you. Regards. Mehul

"Clean, nice, good price and enough parking spot"

5
26/12/2017

We stayed at a King size bed. It was clean and nice. There are enough parking spots(some hotels near the airport do not have enough parking spots because they rent their spots) so overall nice stay. I compared with 6 other hotels, and it was the best price.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear shawn202017, Thank you for your business and kind words on our property. We look forward to seeing you again soon on your next flight out of DFW airport. Regards. Mehul

"BW DFW Airport Suites Review"

5
18/12/2017

The Best Western Plus DFW Airport Suites hotel is one of the very best hotels I have stayed in. The staff is extremely accommodating, very professional and very courteous. I highly recommend this Best Western hotel when staying in this area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear jablackwood, Thank you for your business as well as kind words on our hotel and staff. Our people take great pride in their work. We look forward to seeing you again soon. Regards. Mehul

"Restful"

4
08/12/2017

Nice staff, comfortable bed, no restaurant and far from non-fast food restaurants. Shuttle service not dedicated and took extra time waiting on arrival. Breakfast more than the usual fare of dried eggs reconstituted.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear William R, Thank you for your business as well as kind words on our hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"This is a WORST Western hotel"

1
06/12/2017

Avoid making a reservation. This hotel does not allow cancellation or changes in reservations even weeks in advance of a stay. Business travelers need to be able to adjust trip schedules. Hotels should allow partial rebate or full credit for paid reservations noticed to them well in advance. Terrible treatment for a hotel selling convenience to a very major airport. Lotsa better choices - book at your own peril.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 433haroldh, We apologize for your cancellation issue. Your reservation was booked under a prepaid & non-cancellable promotion. Please contact Blanca @ 972-870-0530 so we can assist you with this. Regards. Mehul

"Aerport"

3
24/11/2017

At 5 minute by taxi from aerport. I get a room number 110 .There is a fan just outside the window and you can ear the smooth noise all the night.At reception very very friendly and avaible. In the room you have a moquette and you have enought space.Is close to the airport and you can ear the aircraft noise..... The breakfast is good.You can request at reception a shuttle service from/to airport .......it makes a pick-up service for few hotel in the same area and take around half an hour for arrive to aerport.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Rikj_ita, Thank you for your business as well as kind words on our staff & breakfast. We will look into the fan noise that you mention. We look forward to seeing you again the next time that you are in the DFW area. Regards. Mehul

"Quality vs price"

2
23/11/2017

I was on a business trip and booked this hotel for 2 nights. Wrong decision! I couldn't sleep well, because of the traffic/highway noises. The windows are not good isolated, you hear everything and you can feel the cold air from out.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Engin O, Please accept our apology for your experience. We will look into addressing the window insulation issue that you mention. Is there anything that we can do for you at this late stage? Regards. Mehul

"Basic hotel, basic breakfast, good WIFI, free shuttle to airport"

3
20/11/2017

I was in that hotel since it was close to the airport. It is very basic, but the room was clean and the WIFI was good. The breakfast was really basic, with mostly machine for every service. There is a free shuttle to the airport every 20 minutes or so.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Eitanrav, Thank you for your business & kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Compliments to the staff"

4
14/11/2017

During an overnight stay at the Best Western, DFW prior to an early morning flight we utilized this hotel. Staff member on duty Sunday night at check in and the person on duty Monday morning were pleasant, helpful and professional. Complimentary breakfast was exceptional and attendant pleasant and kept thing very neat and all servings readily available.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear I2383JIthomasd, Thank you for your business as well as kind words on our staff & breakfast. Guest attentiveness is our utmost priority. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Wow! I was impressed!"

5
13/11/2017

Loved my stay! Didn't have not 1 problem! The price was amazing for how updated and clean it was! Also love the free breakfast! My favorite part was the shampoo,conditioner,body gel, and body lotion dispensers on the walls! Way better than those little bottles! The whole staff was also very friendly! Will definitely return here!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear H9822QLsarahm, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work! We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Nice hotel near airport"

4
09/11/2017

We really like this hotel, I stayed one night when I was traveling to another country and i was between airports. I love to be able to enjoy outside pool and jacuzzi before continue traveling. My only critique is that the shuttle from the airport took at least 45 minutes to pick up us. In general super confortable

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Maria C, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Best Western Plus good value"

4
05/11/2017

Good value at this Best Western, convenient shuttle service from DFW airport, proximity close-by. Hotel seemed a little tired re it's decor, interior could be brightened up! Exterior of hotel clean but lacked vibrancy. Hotel was very clean and staff friendly and courteous. Breakfast provided was more than adequate.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 420phyllisa, Thank you for your kind words on our Hotel & staff. Our people take great pride in their work. FYI, we will be remodeling our guest rooms furniture in early 2018. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"First and last time here."

3
04/11/2017

The staff was great as expected for a BW, but when your expecting a PLUS location my mind already expects a BETTER hotel, bigger rooms, large bathrooms, soft towels, oversize pillows, better food..... etc. NOPE. This is a old hotel, small rooms, bed against the A.C. unit blowing on your feet, tiny flat pillows, dirty filter, scratchy towels, crooked floors, noisy elevator, hair dryer switch didn't work and room had a weird smell. I left at 4am to airport but wife and kid stayed till 11am, and she chose to leave and gonto another hotel because of these reasons and the fact it has a outdoor pool and water was 69 degrees.... she said breakfast was good and staff really nice but this IS NOT PLUS quality. I stayed over 110 nights in a BW THIS YEAR already and would NOT stay here at this price again... BTW it cost me 10,000 points. Again.. MABY a regular BW price would be ok but honestly i dont think it should be a BW at all....

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear John S, Please accept our apologies for your experience with us. Blanca, our AGM will be contacting you today to attempt to make this "right" for you. Regards. Mehul

"Best Western Plus DFW Airport Suites, Irving, TEXAS"

4
02/11/2017

Hadn't planned to stay in the area, but due to a change in plans needed a room for one night with shuttle service to the airport. I was pleasantly surprised with the layout of the room; seemed very clean overall. Due to the proximity to the airport, highway(s), and railroad, there was, not surprisingly, some noise through the night. Since I tend to be a light sleeper, I always bring foam ear plugs when traveling for just this situation, so no problem. Breakfast was more than adequate, and the few staff members I interacted with were friendly. The shuttle service to the airport was shared with several other hotels, so it was necessary to sign up in advance for a seat; most other places I've stayed at had their own shuttle, and a more flexible ride scheduling system. My only disapointment was not having a restaurant (other than a burger place) within walking distance (didn't have a car for this trip), but all the other hotels in the area had the same issue.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear michaellY461PK, Thank you for your business as well as kind words on our Hotel & staff. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"One of the few times I wanted a longer layover"

4
31/10/2017

Stayed here on a short 10 hour layover, and the room was so comfy I kind of wished I had time to spend a whole evening here. The suites are spacious with a mini living area to flake out in front of the TV, and the beds are very comfortable. The free wifi was fast and functional. The hotel doesn't have its own shuttle. It's shared with a bunch of other hotels in the area. You have to call the front desk from the airport for a pickup, otherwise it may not come by unless someone else has requested it. Mine was the first drop so it was a short 5-10 minute shuttle ride, but for return trips to the airport you can expect multiple stops en route so plan for up to half an hour. Shuttles leave regularly every half hour, and there's a sign up sheet in the lobby so you'll know in advance whether or not it's full. Will stay here again if I have an overnight connection in DFW

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Joolz604, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Oh that smell"

1
29/10/2017

The hotel and the room had a moldly musty smell. We had to buy a can of Febreze just to sleep. The bed linens were stained, the carpet looked like it hadn't been vacuuumed in days. The Spanish speaking staff was talking about the guests unaware that some of us speak Spanish

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Michael F, I am very sorry for your experience. This is not the type of facility, nor service delivery that we are known for. We typically want to resolve such issues during your stay, but cannot do so in this case. Blanca, our AGM will be reaching out to you today to discuss how we can make this "right" for you. Regards. Mehul

"short 1 night stay"

4
26/10/2017

Checked in late, around 8:45p after driving from Austin after F1 race. Quick & easy check-in. Nice lobby; restaurant closed. Ground floor room: 2 queen beds, sitting area with pull-out sofa; fridge. Airport shuttle sign-up sheet at front desk. Clean & quiet room; walked to "Whataburger" for dinner; about 200 yards away. Inside a Shell station. Highly recommended hotel: clean, quiet, huge rooms.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear bill062, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Despite area and construction, excellent hotel!"

5
23/10/2017

This hotel is on a feeder road for the freeway, and the road is undergoing major construction. My family lives in the area, but I needed an accessible room for my elderly mother. I was so happy with this hotel, and selected it for two reasons: proximity to my family, and reviews on TripAdvisor. The parking lot is well-lit, the lobby and breakfast area appeared to be spotless-clean, and the staff was friendly and helpful. The accessible room on the first floor was very well appointed (though the bed was difficult for my 86-year-old mother to climb into) with coffee maker, microwave, and fridge. There is a seating area next to the bed area, and the bathroom was easily accessible. I would definitely recommend this hotel, and will stay here again if I need to. (By the way, I didn't need to eat breakfast there, but they had a very nice assortment of hot and cold breakfast items.)

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Jules1013, Thank you for your business as well as kind words on our Hotel & staff. Our people go to great efforts in making our Hotel your home away from home. We look forward to seeing you the next time you are in the DFW area. Regards. Mehul

"Delightful and refreshing receptionist"

5
08/10/2017

The room was large and clean. Breakfast service was clean and with good food quality and choices. But the best part of the stay was the very helpful and pleasant receptionist (Brenda). It was so refreshing to have someone like her to interface with from the time we arrived at the airport until we checked out.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear David P S, Thank you for your business as well as kind words on our Hotel & staff. Brenda is one of our star team members & I am glad to hear that she made your experience with us a pleasant one. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Nice room & excellent price!"

5
05/10/2017

We were but reserved a Room for a Friday night and check out on a Saturday then I realized I booked the wrong night and they were able to change my nights for free. We were pleasantly surprised when we walked into our room and saw how nice it was for the price that we had paid. We did take addvantage of the hot tub and watched the planes fly by.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Dawn T, Thank you for your business as well as kind words on our Hotel. I am glad that we were able to make your stay with us comfortable & look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Top Rated Hotel"

5
04/10/2017

Our room on the 2nd flr. was perfect. Very clean and large. Bathroom was spotless. Overall the hotels was well maintained. The complimentary breakfast was the best I ever had for free. Excellent hotel for the value.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Paul A, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel "your home away from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"De"

5
02/10/2017

Outstanding service. Breakfast has options to fit most taste. Employees will go the extra mile for you. Free parking o. Site. Coffee is available any time shuttle service available from hotel to airport.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Doug E, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great place to lay your head"

5
28/09/2017

well maintained and very professional staff! not happy with Travelocity for not separating my rental car and room expenses. can't submit expense report without the breakdown...I'm out $650.00 I sure won't do that again....UGH

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear William J, Thank you for your business as well as kind words on our Hotel & staff. I am sorry to hear of your expense submission issue. We look forward to seeing you again during your next visit to the area. Regards. Mehul

"Easy Choice "

4
19/09/2017

We stayed here for one night after a long haul direct flight from Australia. They have courtesy shuttles to and from the airport, reasonable breakfast, clean room, comfy bed, good shower. All in all, no real concerns for a one nighter.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Damien H, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Best hotel in town"

5
08/09/2017

They have a great staff that help you with answering your questions. The breakfast staff are very friendly too. The rooms are very nice and have all the supplies needed for a hotel. The hotel transportation to the airport was very helpful.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear joaquinv663, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home way from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great value! No problems, would stay again"

5
06/09/2017

Don't hesitate to book this place. If you need something close to the airport and want good value, the price is right, the rooms are clean, the bed is comfortable, the breakfast is satisfactory, and the airport shuttle is free. It is a shared ride so it may take a bit to arrive or deliver you to the hotel, but for the price (no cost, included in hotel stay), it's a superb deal.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear stacyr17, We appreciate your business & kind words on our Hotel. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Best Western does it again"

5
05/09/2017

I travel for work and am often in hotels. In the past couple of years, Best Western is always the best choice for quality and price point. Stayed at this hotel so family was close to DFW for a very early flight. We were so impressed with this hotel, we have already made a reservation for this specific hotel for a trip to Dallas in early November.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Grneyed102, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again soon! Regards. Mehul

"A/C humidity problems"

2
04/09/2017

Room was extremely humid. Asked for someone to fix a/c three times. Maintenance finally attempted to fix the a/c and room humidity the third day of staying there, to no avail. I asked to switch rooms because of this, and was told it couldn't be done because there was a "full house"...at 10 am the second day of my stay. And again, was told the same thing on the next day, when I asked to move again because of the air conditioning/humidity problem. The service (housekeeping/breakfast) was great and the room and bathroom was clean, but I was totally disappointed with the way the a/c situation was handled. If I knew nothing was going to be done about it, I would have cancelled my reservation and moved hotels after the first night. I was in the area for a wedding, and it was extremely uncomfortable having to get ready for a formal wedding and several other events in a humid/freezing cold room, especially since there was no exhaust fan to rid the bathrooom of the humidity after a shower. It just contributed to the overall ridiculously high humidity in the room. I'm originally from FL, so I understand the humidity outside, but it should not feel that way in an air conditioned room with an air conditioner that works properly. My clothes were always damp. I had to lay the out as far away from the air conditioner as possible to get them to "dry out" every day. Unfortunately, I would not recommend this hotel to anyone, and definitely won't be staying here again.

BestWesternHotels, Corporate at Best Western Plus DFW Airport Suites, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Surprisingly nice place to stay."

4
27/08/2017

I had a layover due to a delayed flight so I need an inexpensive place to crash for a night. I found this hotel and booked a room. The only problem is airport transport as it is shared with other hotels; luckily this one stopped first. It wasn't without a long, long wait. Hotel staff was nice and room was larger than needed. Not much in area for eats but there is a quick stop and burger chain close. Also have deliver services. So you won't go hungry. Overall nice surprise.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear ddbelize, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again soon, hopefully under better circumstances. Regards. Mehul

"Short but Sweet"

5
24/08/2017

Our plane was getting in so we had to spend the night in Dallas and chose this Best Western because we're Diamond members. The shuttle was a little slow in picking us up at DFW but the morning shuttle was on time. The check in was great, didn't take long at all. The rooms are very nice and quiet, everything was clean. The breakfast was excellent as was the staff serving it. We will be staying here again.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Larry R, Thank you for your business as well as kind words on our Hotel and staff. Our people take great pride in their work. We look forward to seeing you again during your future visits to the Dallas area. Regards. Mehul

"Short travel"

5
21/08/2017

Great place for a short getaway, friendly staff and clean rooms not to mention very spacious. Would recommend to anyone coming out to atY in grapevine on a last minute shopping getaway. Short distance from shopping, food and Main Street in grapevine!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Rosa R, We appreciate your business as well as kind words on our Hotel and staff. Our people take great pride in making our hotel your "home away from home." We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Excellent Service "

4
20/08/2017

I had an excellent service experience at Best Western mainly due to the shuttle driver Narvel. I travel to Dallas often and I definitely will rebook with the Best Western based on his excellent customer service and the front desk excellent customer service

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear drewkie_1, Thank you for your business as well as kind words on our staff. We look forward to seeing you on your future visits to the Dallas area. Regards. Mehul

"I am a platnum member because!"

5
17/08/2017

I have never had any problems with bsetwestern as many times as I have stayed with them , but with other hotels and motels I have had problems I wont talk about here.I have stayed at least 30 times with bestwestern in the past 1 1/2 years and I am a platinum member.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Allen S, First of all, thank you for being a Best Western Rewards Platinum member! We appreciate your continued & loyal patronage and look forward to seeing you again when you are in the DFW area. Regards. Mehul

"Great"

4
13/08/2017

This was a very nice hotel. Me and my wife stayed here and had to go to the airport to pick up some friends early in the morning. This hotel has a great location. It is very close to the airport while also being close to Grapevine and all the activities that it holds. For the price you can't beat it. We would definitely stay here again!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 449davenm, Thank you for your business & kind words on our Hotel. We look forward to seeing you the next time you are in the DFW area. Regards. Mehul

"Good hotel with easy access to DFW"

5
09/08/2017

My room was very comfortable and clean. Front desk staff were friendly and efficient. The free breakfast was quite good, better than I have had at many other hotels. I arrived in the evening and stayed only one night, so I did not get a chance to try some of the other amenities like the outdoor pool, a workout room, or the airport shuttle. It is close to DFW, only a 12-minute drive to the Rental Car Center. Overall, a good choice if you're looking for something near the airport.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Drew-n-Sue, Thank you for your business as well as kind words on our Hotel and staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Very Clean"

5
04/08/2017

The Suite was exactly as shown on the website and was clean. Our stay at Best Western Plus meet our expectations. No disappointment. They had a variety of breakfast items. The waffles were my choice along with some yogurt.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear lorihX8457DV, Thank you for your business & kind words on our Hotel. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Great hotel"

4
04/08/2017

We were checked in early and ran a few errands, came back and room was ready for us. The breakfast was one of the best I have had in any hotel. Staff was awesome! The pool and hot tub looked great and were one of the reasons I picked this hotel, but never got to use them unfortunately.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 828peggya, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work & going the "extra mile" to provide an excellent guest experience. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great hotel"

5
31/07/2017

Great hotel! Staff was friendly and helpful, you really felt welcomed and valued. Hotel was super clean, everything was in good order. Breakfast was great, food was fresh and selection was large. We will certainly stay here again next time we are in the area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 958nealg, Thank you for your business as well as kind words on our Hotel. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"1 night stay prior a flight"

5
28/07/2017

perfectly located near by the airport. Spacious room with fast wifi. The staff is helpful and smiling. I also forgot my phone charger and the staff recover it and kept it for me so I can get it back ! Truly a great experience overall. I will definitely. Thanks BW Team !

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Jean-Damien, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"We were stranded..."

1
27/07/2017

It was the 2nd attempt to make a connecting flight from Minnesota to Texas and then home to Arizona. We had to stay in Minnesota an extra day because our flight was late and would not make the ONLY connecting flight at 11:22PM in Texas to Arizona. Guess what... We changed the flight to the next day and STILL did not make the connecting flight. Our airline did not offer anything other than tickets on the next flight 24 HOURS later. It is now midnight! 3 out of 4 of the airline employees mentioned that they needed to go home and could not help us. We have to find a hotel for some sleep because we're gonna be at the airport awhile the next day. We first see Hyatt - $240 a night. Then I see a Best western can pick some people up. I call right away. Mayra had a room for us! She was totally awesome and polite while we were distraught. The hotel is nice. Almost half the cost! With a free ride back to the airport! A 24 hour Whataburger is not even a block away. Blanca called us a ride to the airport the next day. Thank you for helping us. Spirit Airlines was a total bust.

"Welcoming and feel like home"

5
21/07/2017

Clean and comfy, breakfast is so refreshing. 15min drive from DFW airport, very suitable spot when traveling for business or for leisure. There's also an outdoor swimming pool out front my window, you will not want to miss out a relaxing sun bath in the afternoon. I will surely make the same choice if I revisit Dallas.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Fankie H, We appreciate your kind words and continued business! Our people take great pride in their work. We look forward to seeing you again when you are in the Dallas area. Regards. Mehul

"Always A Pleasant Stay"

5
21/07/2017

My husband and I are business owners and travel frequently, recently with all our children. We always without a thought stay at this particular Best Western when traveling the DFW area. Brenda the property manager is the most attentive employee at any of the Best Western's or any other hotel that we have stayed in for that matter. we have utilized the laundry facilities even when the dryer was broken, Brenda was there to help us out and make sure our laundry was dried and ready for us the next day. The pool and spa were also great. Breakfast is always nice and fresh enough to satisfy all guests, kitchen staff was also very kind and helpful to the families that needed a hand with their small children. Housekeeping always makes sure to ask if anything is needed on a daily basis, nice when your always on the go and forget to remove your DND sign. All in all this property has a great group of people working to keep this a place as comfortable as possible for its guests. We will be back! Mrs. Barrera

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear E9482RBsofiam, Thank you so much for your continued business and kind words on our Hotel & staff. Our people take great pride in making this your home away from home. We look forward to seeing you again soon! Regards. Mehul

"Easy way to stay close to DFW airport."

4
18/07/2017

We have stayed here before early flights at DFW. The shuttle takes you to your terminal and the parking fee at the hotel is minimal. Only complaint is that the vans are hard to identify as the one shared by the surrounding hotel chains and don't run as often as many of the other hotel chains

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Gigimer, Thank you for your repeat business. We will work with our airport shuttle provider on better vehicle signage & increased trip frequency. We look forward to seeing you again during your next flight out of DFW. Regards. Mehul

"weekend training"

4
15/07/2017

My room was on the 1st floor, 2 doors from the conference room. The breakfast was good. The staff was very polite very helpful. The room was clean and a nice set up with the deck and couch and chairs. the overall appearance was welcoming.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear U8080OMmartinr, Thank you for your business as well as kind words on our Hotel and staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great Hotel at DFW"

5
13/07/2017

The Best Western Airport Suites is a great location and superior property at DFW airport. In spite of the proximity to the airport it is surprisingly quiet. The rooms are spacious and well appointed. The breakfast is great and it only takes minutes to get to the terminal.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Milford L, We appreciate your business as well as kind words on our Hotel. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Best stay yet!"

5
11/07/2017

The men and women at this hotel make every effort to make your stay an enjoyable one! We stayed for 5 days as we were in town for a family wedding. The service we received from ALL the staff was friendly, considerate and helpful. The hotel is spotless and I am a bit of a clean freak. No matter what other guests did to the pool area the night before (some people are just nasty) the staff had it cleaned and ready for business at first light. Our room was maintained wonderfully as well. My husband and I travel quite a bit and as Best Western reward members we give this hotel our best rating yet!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Patricia H, We appreciate your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel "your home away from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great stay"

5
10/07/2017

Very nice place to stay. Clean and up to date with style. Pool and spa was very enjoyable. The bed was soft and very comfortable. Would like to have more than just 2 towels since we used ours at the pool then had to dry off with them when we showered.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear William W, Thank you for your business and kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"A decent place to stay while visiting Six Flags over Texas"

4
10/07/2017

Stayed just one night, while visiting Six Flags over Texas. The hotel was clean and staff was friendly and professional. The only negative is that the bed was a bit hard and the sofa bed was quite uncomfortable, the mattress was lumpy at the creases. I was glad that it wasn't me who was sleeping on it. Other than that, a good place to stay. Did not check out the breakfast as we didn't get up early enough and then raced out the door to go back to the amusement park.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear RPCyclone, Thank you for your business and kind words on our Hotel & staff. We are in the final phase of our renovations and will be replacing all of our guest suite furniture in the coming months. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great stay"

5
09/07/2017

great location and staff was excellent. property was very well maintained and extremely clean. proximity to local businesses and restaurant were near by and very reasonable. the decor of the rooms was very soothing. the beds are very comfortable.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Halftrack01, We appreciate your business and kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great Place"

5
06/07/2017

Stayed at this BW Hotel and thoroughly enjoyed it. Very Clean, Quiet and the people were very nice. The breakfast was warm and everything was very clean. I have stayed at this hotel before wand will definitely will stay again...

"Good Value, Convenient Location"

5
05/07/2017

Large rooms, clean facility, Price was only about $81 a night with breakfast. The location is off 114 which is Not a Toll road and rarely backed up. This makes it easy to get to the Airport or must other places in Metroplex. Pool area is especially nice.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Thetripcolony, Thank you for your business as well as kind words on our Hotel. I am glad to hear that you found our location easy to access & convenient. We look forward to seeing you again the next time that you are in the DFW area. Regards. Mehul

"Customer Service"

4
01/07/2017

Overall service & cleanliness very good, not close enough to downtown Dallas, if you are using public transportation. Front desk person was very helpful in relocating me to a closer hotel. She display professionalism, excellent customer service and demeanor while performing her assistance.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear L J, Thank you for your business & kind words on our Hotel & staff. That being said, I am sorry that you were not able to complete your stay in Dallas with us due to distance to the downtown area. Regards. Mehul

"Our trip"

5
01/07/2017

Flying back home,so,stayed at this hotel service for our flight was excellent. Breakfast was excellent. The pool was,awesome also. Thanks for the wonderful accomedations. I would highly recommend this,place to anyone

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Loretta C, We appreciate your business & are pleased that your stay with us was comfortable. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Unexpected stay over and very pleased"

5
01/07/2017

Excellent hotel with a large comfortable suite and nice amenities. Would definitely recommend this hotel for not only one night but the size of the room and amenities make it desirable for a lengthy stay if necessary.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear J4154DBvictoriaf, Thank you for your business as well as kind words on our Hotel. All of our sleeping rooms are suites featuring a separate sitting area, hence providing spaciousness. We are glad you found them comfortable & look forward to seeing you again. Regards. Mehul

"Fantastic Stay"

5
26/06/2017

The front Desk Ladies are extremely nice and accommodating. Breakfast is very good with a great coffee maker (latte, cappuccino etc...) waffles, eggs, fruit, and more. Rooms are very comfortable and clean.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear 420silvanaa, We appreciate your business as well as kind words on our hotel and staff. Our people take great pride in their work. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Business Traveler's Go-To"

5
26/06/2017

Close to airport, halfway between Dallas and Ft. Worth, AWESOME breakfast, GREAT comfortable and well-appointed room, WONDERFUL staff and SUPER value for the money. You are literally nestled between DFW and a zippy artery of a magnificent freeway system that will have you to even the furthest reaches of the metroplex in under an hour. I made multiple trips to North Dallas communities in under 30 minutes.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear kimberlybK7687XR, Thank you for your business as well as kind words on our hotel and staff. Our people take great pride in making our hotel "your home away from home." We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Trust this Preacher Review"

4
25/06/2017

My stay was nice. As a travel agent, I'm always looking for great places for my clients to stay. My motto is...if I won't stay there, I not will allow my clients to stay there as well. The GM gave me a tour of the facility and it was nice. The first thing I did when I first got to the hotel was immediately check the bathroom to see was it clean and I must say it was clean. The hotel is going through a little renovation but it still was a great place to stay. Friendly and courteous staff. Breakfast was great. I'm recommending this hotel to all my clients as well as friends and family!!!!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear TrustThisPreacher, Thank you for your business as well as interest in our Hotel. Our people take great pride in their work. We look forward to seeing you, as well as your clients when in the DFW area. Regards. Mehul

"Good For An Airport Hotel"

3
19/06/2017

Good for a night before a flight or after a flight. Very centrally located to Great Wolf Lodge, Grapevine Mills Mall, Grapevine Historical Main Street, and Grapevine Lake. Very clean room and bath. Breadfast is ok. Mattress and pillows are dreadful. But, if you are only staying a night or two, you can probably deal with it.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear sachse2016, Thank you for your business & kind comments on our cleanliness. Please contact Blanca at 972-870-0530 so that we can "make it right" for you regarding your dissatisfaction with our mattresses & pillows. Regards. Mehul

"Excellent Hotel!"

5
18/06/2017

Overall everything was great. The room was spacious and very clean. Lotion, shower gel, shampoo, and conditioner dispensers in the bathroom are handy. The staff was courteous. Breakfast was better than many other hotels with healthy options (turkey sausage and yogurt with toppings). There were some WiFi connectivity issues during our one night stay, but this wasn't a big problem for us.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Natalie J, Thank you for your business and your kind words on our Hotel and staff. We look forward to seeing you on your next visit to the DFW area. Regards. Mehul

"Nice clean room"

4
17/06/2017

Stayed one night before flying out checked in early. Room was clean & comfortable. Had trouble sleeping due to the noise from the airport as I am not used to it so I got up early & just missed the 2:05am shuttle. Took the 3:25am shuttle to the air port. Be aware the driver's work for tips. Was a great way to get to DFW early for my flight. The staff was great. I checked in about 20 minutes early & they provided the times a of shuttles the next morning. Overall I would stay again when flying out early, but I'll pack earplugs!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear CM3436, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"DFW hotel"

3
16/06/2017

From the add it said there was free parking. So I rented the room and they informed me after I paid the week parking was not free. The shuttle to DFW was good. A full bus but a pleasant driver. The way back was the worst the driver packed more people into the van than there were seat. Talking on the cell phone and was overall rude! Overall assessment is you get what you pay for so spend a minimal amount more and opt for some place else. PLEASE

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Chris H, I am sorry to hear of your experience with our outsourced shared ride airport shuttle. Please contact Blanca at our Hotel (972-870-0530) so that we can attempt to make this "right" for you. Regards. Mehul

"Good stay"

4
14/06/2017

Standard hotel; top notch staff. 24 hour hotel shuttle starting as early as 4 am. Earlier than surrounding hotels. Room was nice, spacious. Wifi really slow- but sure if that is hotel's fault. Staff was very friendly and willing to help.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Mrs H, Thank you for your business as well as kind words on our staff. FYI, we are amidst a complete Internet service & wifi overhaul which will more than double our speeds & number of wireless access points. We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Best Western Plus"

5
11/06/2017

Never have I found a hotel that catered to my needs with great care. I have been a best western gold card member for quite some time. Whenever I travel I always stay in best western hotels and resorts.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear nathanielc215, Thank you for your loyal patronage as well as kind words on our Hotel. Our people take great pride in providing industry-leading guest care. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Good value"

5
08/06/2017

Close to airport, shuttle was right there as we left terminal and we were there in 10 minutes beautiful king size bed, suite for less than 100 bucks shuttle jn the morning was likewise on time and efficient

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear atlanticbeat, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"2 Day Stay"

3
07/06/2017

Hotel was clean and despite very close to DFW it was surprisingly quite. Hotel staff in room daily, breakfast wasn't the greatest, food ...eggs and ham seemed out of a plastic bag microwaved, yuck! Coffee from a machine. There are other places to eat but no where around the hotel you have to get on the freeway and drive a few miles. Other than that good stay, I would stay again if I had business in that area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear hickscinn, Thank you for your business as well as kind words on our Hotel. We appreciate your feedback on the breakfast items& will make adjustments to our menu accordingly. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Terrible customer service"

1
07/06/2017

If i could leave no star's I would. We stayed here on Thursday night and flew out on Friday morning we left our car here and paid the additional fee to park. The morning we left was fine but the day we came back was horrible. We called 5 times for a ride home and was given the run around every time we called. We ended having to pay for an uber to take us back to our car. RIDICULOUS I would suggest paying a few extra dollars to stay at the embassy suites! That's where we stay normally and have never had any problems

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear sarahkP2867HI, I am very sorry for your experience & have notified our outsourced shuttle service provider of the same. Please phone Blanca at 972-870-0530 so that we can try to make this "right" for you. Regards. Mehul

"Convenient to DFW"

5
05/06/2017

Very comfortable room. Shuttle to airport was on time. Crowded, so I'm glad I left extra time. Shuttle serves multiple hotels. Room was spacious and clean with king bed and separate sitting area. Would stay here again.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear B5047RRsarahh, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"If you arrive at DFW, forget their terrible shuttle"

2
05/06/2017

If you want a rough and lonnnng ride from DFW to the hotel on a shuttle that serves multiple hotels on same route, then this is your hotel. If not, take a taxi or go with another hotel. Took me an hour from the time I was supposed to be picked up until I got to the hotel.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear ryan t t, Thank you for your business. That being said, please accept our apologies for your airport shuttle experience. We have communicated with our outsourced service provider on this matter so that they can take remedial action. Regards. Mehul

"had to pay full price for another room"

4
31/05/2017

Stay was good front desk not real knowledgeable. Did not feel a platinum member at all. Needed blanket and pillows for sofa bed was out had to use sheets only. I would stay there again just needs a lil more hospitality

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Angela J, Please accept my apologies for your BWR status not being recognized upon check-in. This is our customary practice & we missed it in your case. Please contact me directly at the Hotel so I can assist you further. Regards. Mehul

"Good"

4
31/05/2017

Stayed over because we got in late from a flight good location clean and friendly! Rooms are big, bathrooms need updating but we're clean! Pillows need replaced but overall would go back it's convenient to airport

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Sean O, Thank you for your business & kind words on our staff & hotel. FYI, our guest suite furnishings are the remaining item on our renovation and will be completed in the coming year. We look froward to seeing you during your next visit to the DFW area. Regards. Mehul

"DFW"

5
27/05/2017

Very nice place to stay. Room was comfortable and staff very helpful and friendly. The location was very convenient for my work and to the airport. I would highly recommend this Hotel to any one who is going to Irving Texas.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear J5890EHfrankb, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Positive hotel-stay experience"

5
10/05/2017

We enjoyed our stay at this hotel. The front desk staff was exceptional, very attentive and caring. Our room was very comfortable, including the bed. We would definitely stay here again, if in the area.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear chorinek, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Great hotel!"

5
07/05/2017

I live in the DFW area had not flown out of the DFW Airport in many, many years. (I fly Southwest out of Dallas Love Field if at all possible). We had such an early flight and would have to drive 30-45 minutes to the airport. We decided the $100 for the night was worth not having to worry about traffic or finding our way at such an early morning. This was convenient, clean and has a very friendly staff.I would certainly stay again!

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Celia W, Thank you for your business as well as kind words on our Hotel & staff. We look to seeing you again during your next trip out of DFW Airport. Regards. Mehul

"Awesome hotel near airport"

5
07/05/2017

Really nice hotel I will definitely stay there again. Had absolutely everything in the room. Including good quality shampoo conditioner n body lotion. Free breakfast before leaving to the airport only stayed for one night but will be staying there again

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Claudia I, We appreciate your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Shuttle Service is Terrible"

3
05/05/2017

I waited an hour at DFW for a shuttle. The shuttle was old, had torn seats, was dirty, and seats are way too small, and services at least 6 other hotels. And then in the morning, they only make one drop and then you have to take the SkyTrain to the correct terminal. I would not stay here again if I needed airport shuttle. Shuttle only runs every 40 minutes in the morning which means you have to go way early or risk a late arrival at the airport. Hotel itself was OK.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear patriciafX5908TP, Thank you for your business & detailed feedback of your experience. Please accept my apologies for our outsourced shuttle service. We routinely provide feedback to their ownership & will certainly do so here. Please contact me directly at the Hotel so we can "make this right" for you. Regards. Mehul

"Great place to stay"

5
30/04/2017

Very clean and nice place to stay. Helpful staff. Good breakfast and nice workout center. I choose Best Western over all motels to stay at. Security is very good for contractors to stay and work. Thanks Best Western.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Rusty D, We appreciate your kind remarks and your business. Our staff takes great pride in their work. We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Great location and convenient for shopping and restaurants"

5
30/04/2017

Rooms were very clean and beds were comfortable. Housekeeping made sure I had what I requested. Extra water!! It is very warm in tje Dallas area and can be very cold in the winter. I layer my clothes as the meeting room can be cool as well. I prefer cool than being roo warm

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear belindac556, We appreciate your business as well as kind words on our Hotel. I am glad that our staff was able to help you be comfortable. We look forward to seeing you again the next time you're in the DFW area. Regards. Mehul

"Excellent Service and Very Comfortable Room"

5
29/04/2017

When we suddenly encountered a 24-hour delay in our flights early in the morning, we phoned to see if we could arrange early check-in to stay over for a day. Unfortunately the number I called was Hotels.com and not the direct line to the hotel, but upon arrival the manager looked and found that there had been a no-show and was great in getting us into a room a few hours early (for a small extra fee). The room and bed were wonderfully comfortable to relax in after so much tension at the airport. The breakfast buffet was great. There were two computers available in the lobby which we used to print boarding passes. All of the staff members were super-friendly and helped us arrange for a free shuttle back to the airport at 3:30 am. The airport is not too far away; however keep in mind that the shuttle picks up at other hotels, too (but a taxi is $25 for a 10-minute ride)! I am sorry that I forgot the names of the staff members but they were all great, especially the night managers.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear USALouise, I am sorry for your circumstance, but am glad that we were able to provide a comfortable and peaceful respite for you. Our people take great pride in making our Hotel at your home away from home. We hope to see you again the next time you're in the DFW area, hopefully under better circumstances. Regards. Mehul

"small suite"

4
29/04/2017

A room near the airport with free shuttle, free wifi, clean room, seattle's best coffee & bigelow green tea in room with a water bottle (free breakfast if you are still around by 7am which I will not be)... all for $88 :-) This is so much better than sleeping on a cot in DFW when your flight gets canceled due to severe spring thunder storms! I am thankful.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear wumbe, Thank you for your business as well as kind feedback on our Hotel. We look forward to to seeing you again the next time you're in the DFW area, hopefully under better circumstances. Regards. Mehul

"Excellent overnight accomdations"

5
24/04/2017

My Wife and I missed a flight due space limitations. We needed a hotel at 10 pm that night. Since I was a member of BW rewards we contacted the closest BW at DFW Airport Sites, Irving, Texas. We were picked up at the airport and only took 20 minutes to get to the hotel. The next day we had to stay till our flight was available and we made arrangements to leave most of our luggage at the hotel till we returned in the evening from visiting Dallas, Texas via the DART Transit system. Also the shuttle bus dropped us off at the DART station and picked us up later that evening and we return to the hotel to get our luggage and made our flight that night.

MehulDFW, Director of Sales at Best Western Plus DFW Airport Suites, responded to this review
Dear Dale B, Thank you for your business as well as kind words on our Hotel. Our people take pride in making our Hotel your "home away from home." We look forward to seeing you again during your next visit to the DFW area, hopefully under better circumstances for you. Regards. Mehul

"Abe Shah"

4
20/04/2017

The service was great. Bookung was easy. They had my reservation on file as promised. I was driving from Colorado and came in really late so they extended my check out at no extra cost! Will stay thee again!

MehulDFW, Director of Sales at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Abe S, Thank you for your business as well as kind words on our Hotel & service. Our people are committed to making your stay a pleasant one & accommodating every need. We look forward to seeing you the next time you're in the DFW area. Regards. Mehul

"Nice Convenient to DFW "

4
09/04/2017

This is the second time we have stayed here within about a year. The staff was very courteous and friendly. Very close to DFW airport and offers free shared shuttle service. Just keep in mind it's shared and may take a bit. Very friendly drivers. Hotel was clean and comfy. Offers a limited hot breakfast.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear David R, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Good choice by the airport"

4
08/04/2017

I stayed here for two nights after turning in my car, planning to take the rail to downtown Dallas from the airport for a day. I was very happy with the place -- my room was very large, with a separate 'living room' area, the decor was nice, the king bed was very comfortable, the air conditioner wasn't loud, the t.v. was big with lots of channels, and the bathroom was fully equipped. The buffet breakfast was excellent both mornings, with plenty of items to choose from. Lobby service was very friendly and polite. I appreciated the shuttle service to/from the airport, which I used to get to my flight and to also get to the rail for downtown. However, the courtesy van was a shared one used by 4-5 hotels, so it took about 30-40 minutes to get picked up from the airport both times. Just had to have patience.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear NHjo, We appreciate your business & kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Visiting sites and family around Dallas. The BW is a great value for the price!"

4
28/03/2017

Everything about the BW Plus DFW Airport Suites is a great value. The rooms are enormous! There's a small fridge, microwave, coffee maker, iron, ironing board, everything you might need! We entertained guests in the small sitting room! The bathroom was nicely appointed and clean, and the beds were fresh and comfortable. We were able to cool and heat the room(s) comfortably. The breakfast was awesome -- everything you could possibly want! And the pool was great. I

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear EJNichCAN, We appreciate your business as well as kind words on our hotel. Our people take great pride in their work. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Fantastic service by Extraordinarily sweet people"

5
26/03/2017

My stay was very joyous and fulfilling. People took care of us with great smiles. The facilities were great. Breakfast service was exceptionally good. Enjoyed the food every day. Each day started with delicious breakfast served by great smiling people. Thank you.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear krushnap2017, Thank you for your business as well as kind words on our staff and Hotel. Our people take great pride in making our Hotel "your home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Simple but conveniant"

3
20/03/2017

Simple but very clean rooms. Conveniantly located not to far from the DFW international airport and close to the freeway. Parking at the hotel. Good coffee simple breakfast. 150 mtr. from a pumpstation.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dar Bumkes, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Very nice to stay the night."

5
12/11/2016

The rooms were comfortable, large and come with shampoo, conditioner and body wash in the shower. The front desk offered us menus to order food in because we did not arrive till 8:30pm . The breakfast is a FULL breakfast, good choices, plenty of eating space and TV . There are also extra little things to buy if you need it. The shuttle was fast and he was very nice . I will stay here again when I come through DFW!!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Cheri D, Thank you for your business as well as kind words on our Hotel. Our people endeavor to make our Hotel your "home away from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Decent Hotel"

4
07/11/2016

Room is spacious and clean. Although the bed feels good for sleeping, we didn't sleep too well because of the noise outside (cars going through the John Carpenter's Highway). Wifi works really well, I was able to work from our room for half a day's worth with no issues of internet connection. Breakfast choices are decent. The bath soap, shampoo and conditioner are not what you usually see in hotels, they are not the miniature sizes; they are dispense from the dispensers which are attached on the shower wall and I think it's kind of cool. You can't take them home though, if you like to take home unused bath soap, shampoo, conditioner and lotion.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear l3lessed, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great Value"

5
01/11/2016

Great value for the rate. Nice sized suites, very clean and roomy. In-room WiFi worked with all our appliances. Nice selection of TV channels. Breakfast area was clean and well stocked. Employee keep all food selections replenished. It was nice having the separate living area so kids could close the door when watching their TV programs or playing on computers. Location close to all areas we visited for the weekend.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Danny S, We appreciate your business as well as kind words on our Hotel & staff. Our people endeavor to make our Hotel your "home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"cozy"

5
24/10/2016

Once again they delivered ,we stayed at the BW plus DFW for one night on our way to the beach ,place is friendly clean and easy to deal with, i would strongly recommend this place location is key by the way close to everything definitely stay there again

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Edinso M, Thank you for your (repeat) business as well as kind words on our Hotel & staff. We look forward to seeing you during your next visit to the DFW Airport area. Regards. Mehul

"Great Staff"

5
11/10/2016

They are always helpful and go out of there way. I fly in the day before the training class take the shuttle over and when I arrive they have everything set for me the next day. If I ever have to make a change with the meeting space they are on the spot to make the change ASAP. Great folks!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear bp35209, Thank you for your continued business as well as kind words on our staff. We look forward to seeing you again soon! Regards. Mehul

"A night in Fort Worth "

4
08/10/2016

Hotel clean. Staff friendly and helpful. Accommodated every need. Thank you Brenda for you assistance. The one wish was for a cocktail lounge and restaurant. We walked over to the Marriott -10 minutes away-just around the corner under the bridge. Did not hear the planes during the night. Pool was refreshing.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Christine E, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Dallas BW"

4
08/10/2016

Checked in late. Hotel was tidy and quiet. Didn't have any difficulties removing state taxes and settling bill. Would stay at this facility next time I visit Dallas, Tx. as it is close to the DFW airport.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Tacy G, We appreciate your business as well as kind words on our Hotel, and look forward to seeing you during your next visit to Dallas. Regards. Mehul

"One night in Dallas"

4
07/10/2016

Great staff. Very clean and comfy room. Quiet with well lighted parking. 10 min drive to the airport. Pizza delivery to the room. What else does one need?! Gas station with store within walking distance.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Barbara H, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Nice people "

4
02/10/2016

Nice location , good service , building is starting to see its age in the rooms but very good value for your money. We stayed here on an overnight before heading to Mexico. The only reason why no 5 stars is no hotel bar or restaurant . However the breakfast in the morning for free was so worth they stay to make up for it

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear travellingCanadiens, We appreciate your business as well as kind words on our staff. Our people endeavor to make our Hotel feel like your "home away from home." FYI, we will be updating all of our guest suite furnishings in the coming year. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Very very good!"

5
29/09/2016

Mona at reception was excellent. I landed late in the evening on a very hot night. It was hard to know where to go to await the shuttle bus. However when I called Mona to request the shuttle bus, she was outstanding in patience and direction. She was also so very welcoming when I arrived at the hotel. No doubt she has been that to many people many times before...However you would think you were the only one she had given directions to and welcomed at the hotel. The breakfast was also amazing...Everything you could think of plus a lot more...and very well serviced.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Delia9876, We appreciate your business as well as kind words on our staff & Hotel. Our people take great pride in making our property your "home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Easy for DFW flight."

5
21/09/2016

Easy check in. Great size room. Airport shuttle and you can leave your car here while you are gone. Shuttle will pick you up when you fly back in. Parking here is cheaper than the airport and you get a free shuttle to and from. Clean rooms. Will stay again for sure.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear 848jerryf, Thank you for your business as well as kind words on our Hotel. Our people take great pride in their work. We look forward to seeing you during your next trip in/out of DFW Airport. Regards. Mehul

"Awesome Stay"

5
30/08/2016

Clean room and friendly staff. I was always greeted with a smile no matter who was sitting in the lobby. In a great location and the free breakfast and WiFi was a huge plus! I highly recommend this hotel to anyone.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Dalia P, Thank you for your business as well as kind words on our staff & Hotel. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Decent Hotel Close to the airport -Friendly Staff!"

4
26/08/2016

I was here for four nights on business. The room was large and conveniently 7 mins away from the airport. The bed was comfortable and clean which is always important to me. The A/C worked and wasn't too loud as they can often be. This hotel offers free parking, the room had a fridge and microwave in it and the staff were very kind. As for restaurants Denny's or the Sheraton are close by; however, I wasn't too impressed with Sheraton's menu selection, wine list, service or the food quality. I was impressed with Kirby's steakhouse. Kirby's steakhouse offers a free shuttle service and the food was delicious. I will give it a proper review separately. As for this hotel I will stay here again.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Jprefontaine, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Convenient, Cost-Effective and Clean!!!"

5
19/08/2016

We checked in after 6pm and got a room on the third floor which was pretty quiet. The room was clean, spacious and the staff were very accommodating. We liked the soap/shampoo/conditioner dispenser in the shower and the hand creme dispenser on the wall besides the sink! We chose this hotel because there is a no pets policy (we have extreme pet allergies) and is a smoke free facility. Although the free breakfast started at 6am, we were not able to take advantage of it as we had to leave around 5am-ish. I also liked that there is a room for guest laundry (we didn't use it). The 24 hour complimentary shuttle came in handy when my husband arrived at the airport and was able to make a reservation for a drop off at the hotel to meet us. I would totally stay here again the next time I'm in Dallas.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Susan C L, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. FYI, we do offer a "grab-n-go" option for guests departing prior to our breakfast service. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"ABC 123"

4
18/08/2016

Easy as can be, this hotel is very conveniently located to the Dallas Fort Worth airport. There is a shuttle service available, very nice. Don't have to fight Dallas traffic if you stay here, HUGE perk. Nice amenities, good breakfast, pool and located near all sorts of things to do/eat. Price can't be beat

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Chris L, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Recovery repo driver"

5
11/08/2016

I stay at the Best Western DFW every time I go in and out of Dallas I find that the staff is very professional the cleanliness of the hotel the hot breakfast bar everything exceed my expectations of a motel I will continue staying everytime I'm in the Dallas-Fort Worth area

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Myron B, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you the next time you are in the DFW area. Regards. Mehul

"BW Plus Irving"

4
08/08/2016

Great staff, friendly place, clean and comfortable accomodation. Easy access via 114 to DFW airport, Dallas and Ft Worth. Breakfast presentation is very nice as are the facilities including pool, excercise room, lobby and breakfast area. Staff does an excellent job keeping rooms clean.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Mark G, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Dependable"

4
05/08/2016

I love that I can go to any BW any where and know that I will get a clean, affordable room... Add in the breakfast with many different options healthy, traditional, and not so healthy! and you have a great place to stay!!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear rokemass, Thank you for your business as well as kind words on our Hotel. Our people take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Recent stay"

3
01/08/2016

Hotel was very clean and we loved the spacious room. Hotel staff were extremely nice and helpful however, we had to wait well over an hour for the shuttle to pick us up from the airport. I called at 5:20pm and we were picked up at 6:40. I think the driver should confirm names on his van before he leaves any terminal to make sure he has everyone. We saw him drive by after picking up another couple but couldn't stop him. We immediately called the hotel so they could get him to turn around. We waited another hour. Not sure if we will be back due to this issue. We travel 3 or 4 times a year and have never had this issue with any of the other hotels.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Dena L, Thank you for your business as well as kind words on our Hotel facility & staff. Our people take great pride in their work. That being said, please accept my apology for the unacceptable wait time with our shared ride airport shuttle. We outsource this service to a third party & have taken this issue up with them. Please contact me directly at the Hotel to see what we can do for you at this (late) stage. Regards. Mehul

"Great Deal, Clean"

5
14/07/2016

Just needed one nights stay to fly out in the morning. Room was huge, clean, and very affordable. Would defiantly stay here again. Shuttle service was fast and easy. Staff was very friendly and made check in a breeze. Breakfast was good, coffee could be better.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Timothy G, Thank you for your business as well as kind words on our hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"A much needed break"

5
11/07/2016

I searched many hotels looking for the perfect place to take my very pregnant daughter for a weekend getaway. With a dozen or more open tabs, I knew I needed to make a decision, close the computer and pack my bags! Seeing the hotel I grew anxious...would this be the place where she could relax and recharge? As the doors opened I knew this was the place! The staff was very friendly, you could tell they enjoyed their jobs. The room was wonderful and cold! Everything was fresh, clean and cold! The pool area was nice and the hottub inviting. Did I say the room was cold....yes, which was one of the requirements for the 100 degree weekend. The other requirements were met as well... Price of room....very satisfied Hotel amenities...very satisfied Comfy bed....very satisfied As the doors closed the last time, I smiled....we are rested and recharged..so come on little one, mama and gramma are ready to meet you!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear worthy12, Thank you for your business as well as kind words on our Hotel! Our people take great pride in their work. I wish you & daughter well during this wonderful time for your family. We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"Very Clean and Courteous Service"

5
08/07/2016

I stayed here 4 days for a business trip and was very pleased with the overall customer service and cleanliness of my room in particular. The King Suite I stayed in had plenty of room with a comfortable bed and large LCD television. The location was convenient to the airport and the Irving area.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Ludrus, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Close to the airport but could be more convenient"

4
02/07/2016

I was just staying the night there. Reached at 9 pm and called the hotel. They said it would take 30 minutes because it was a skated shuttle. I thought I would take a cab- is just 2 miles but the airport cabs had a $25 minimum. Finally took an Uber. The hotel was clean and nice. Took the shuttle back and it was fine.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Vish101, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Ok Best Western Plus"

3
23/06/2016

After staying at a BW Premier, I am spoiled. This is okay for a one night, flying out in the morning hotel. The location to DFW is great. The shuttle driver was great! The hotel is just dated. I was disappointed that if I wanted to shut the bathroom door, I had a difficult time because it was getting caught on the toilet. Yup, re-read that sentence above. Bathroom door would get stuck on the toilet.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Rosalia B, I appreciate your business as well as kind words. We are currently in the guest room phase of our renovation. Thank you for your comments; we hope to see you again when you are in the DFW market. Regards. Mehul

"Nice Accomodations"

5
22/06/2016

Truly enjoyed our stay. We stopped here prior to flying from DFW the next day. Hotel was nice, clean, and comfy. Also, was quiet considering the closeness to the airport. Staff was exceptional and rooms large. Highly recommend and plenty of restaurants close by.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear David R, Thank you for your business as well as kind words on our property & staff. Our people take great pride in making our Hotel your "home away from home." We look forward to seeing you the next time you are in the DFW area. Regards. Mehul

"Great room for the price"

5
19/06/2016

Nice room. It was clean and well kept up. There was a separate living room area with a desk that was conducive to finishing some work. There is a convenient shuttle service to the airport. If I ever need a hotel near DFW airport again, I will be back.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Mark G, I appreciate your business as well as kind words on our Hotel. We look forward to seeing you again the next time you are in the DFW Airport market. Regards. Mehul

"A haven in a storm"

5
15/06/2016

My wife and I were stranded overnight at the DFW airport due to weather delays. We decided that we definitely did not want to spend the night at the airport and made an online reservation at this Best Western. When I called, even though the manager did not have a record of the online reservation, she went out of her way to help me cancel it (with a refund), reserved us the last room available, and sent a shuttle to pick us up from the airport. The service was absolutely fantastic, upon arrival the front desk helped us locate some much needed food, and signed us up for a shuttle back to the airport the next morning, in the morning, the breakfast attendant took special care of us, and made sure we had more than enough to eat and drink. The room was comfortable, clean, and everything was in working order. This was by far one of the best experiences I have had staying at a Best Western. If I could give a higher recommendation, I would! Great people here!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Edward C, I am sorry to hear of your experience, but am glad that we were able to make it a bit more tolerable. Thank you for your kind words on our Hotel & staff. Our people take great pride in their work. We hope to see you again the next time you are in the DFW area. Regards. Mehul

"BW Irving TX"

5
13/06/2016

Great room and good staff. Room was up to date on style and very clean. Close to the DFW airport and places to eat just down the road. Also right next door to the parking spot so you could leave your car there with very little hassle.Will book all my stays here from now on.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Jami W, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"A little outdated"

2
12/06/2016

I like that this hotel is near the Dallas airport and next to highways so is very convenient for a short stay and visiting the area. But rooms seem old and smell, very clean though. I guess is a trade for the low price you pay. Good continental breakfast.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Luis C, We appreciate your business as well as feedback. FYI, we are amidst a complete renovation of the Hotel; the guest suites furnishings will be entirely replaced in the coming year. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Geared Toward The Business Traveler"

3
10/06/2016

My granddaughter and I stayed in Room 124, with a King “suite” and a sofa bed for two nights for $XXX.00 (with AAA rate). The term “suite” is deceptive as this is all a single room. Do know that this Best Western is more geared toward the business traveler. In fact, there were a number of international travelers during our visit. For me, this is cool as I like to chat with people from everywhere. The property looked nice upon arrival. I had no concerns about safety or the security of our vehicle. I will share that there are always jets flying nearby as they take-off and land. Since I was on the first floor, I am not sure how this affects people on the 3rd floor of the hotel. Our room was clean and in good repair. The room has a flat screen TV – around 40”. The internet worked well sometimes, slow in the mornings, and did not work at all one evening. The water pressure for the shower was good. The outdoor swimming pool and hot tub is maintained well. I mostly used the hot tub while my granddaughter enjoyed the swimming pool. The pool is not heated, so you will not want to swim on cool days. I was disappointed that there are not pool lounge chairs to relax upon. There are patio chairs and a table, but lounging chairs would have been nice. TIP: There is a shuttle that runs from the airport to this hotel. I believe that I overheard that the shuttle is a joint effort between the surrounding hotels. Have the front desk call to have it come by and get you for a ride to the airport.

"Really nice place near the airport"

4
01/06/2016

This is a very clean, well kept property near DFW. We got a great deal at $75+tax for one night on short notice at end of May. I felt we definitely got our money's worth. Room was actually a suite and very clean/updated. Lots of TV channel options. Had a refrigerator and microwave. Quite a lot of space, except for the bathroom, which was a bit tight. Pool was nice. Breakfast buffet was as good or better than most. Shuttle service to DFW is shared with 4 other hotels nearby. I think this is the first stop on the way to the airport, so you should allow a maximum of 30-40 minutes, depending on what airline you are flying. Coming to the hotel from DFW, I believe this would be the first hotel drop-off. There is a Whataburger a short walk from the hotel, but otherwise nothing nearby to eat.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear MontanaMike65, Thank you for your kind words on our Hotel. Our staff takes great pride in making our Hotel your "home away from home." We appreciate your business and look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Great value"

5
01/06/2016

This establishment more than exceeded my expectations for a Best western Plus. The décor was very up to date and the comfort level of the rooms was nice to have. The large spacious rooms allowed for the entire family all 8 of us to play cards in one room turning a soggy trip into a great experience.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear cyonts, Thank you for your kind words on our Hotel. I am glad to hear that despite the less than favorable weather conditions, we were able to provide your family with a comfortable setting and memorable experience. We appreciate your business and look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Low Cost, Low Quality"

2
31/05/2016

This is perfect for somebody who just needs a place to sleep but be warned the king suite bathrooms were very small and only one person could really use it at a time. So if you are traveling with a family this type of layout might not be the best. The bathroom sink drains were clogged indicating the room cleaning might not be very thorough. Breakfast started too late for us to take advantage of it. Extra bathroom towels were not delivered when requested.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear b0raas, Thank you for your feedback. It is critical for our continuos improvement. That being said, please accept my apology for the housekeeping & service issues that you experienced. We always endeavor to make things "right" during your stay. Being that we cannot achieve this, what can we do for you at this late stage? Please contact me directly at the Hotel so we can discuss. Regards. Mehul Patel

"Conveniently located and clean"

4
31/05/2016

This hotel is quite clean and comfortable. Just need to remember that it has the airport on one side and freeway on the other. We chose a room on the airport side which was quiet till morning but once the flights started arriving/departing the noise level went up.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear stingy_traveler, Thank you for your kind words on our Property. We appreciate your business & look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"More than a just a one night experience!"

4
19/05/2016

Come in late but the front desk was still friendly and helpful! Everything was well prepared. Rooms are really state of the art for that kind of hotels. Even so the wifi/internet access in the rooms. Breakfast with a great variety and fresh products. Love the Texas shaped waffles! Highly recommended from us all!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear 748wernerr, Thank you for your business as well as kind words on our Hotel and staff. Our people take great pride in making our property your "home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Great value and quality in the DFW area"

5
15/05/2016

This hotel is an excellent option if you are staying in the DFW area. The property seems very new, and my wife thought the rooms were the nicest we have stayed in. Appreciated the free airport shuttle. Good breakfast (included). Front desk staff (Blanca and Brenda, while we were there) were great. One advisory note: the property, like many other new hotels at DFW airport, are not close to any shopping and restaurants.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear OaklandScorpio, Thank you for your business as well as kind words on our Hotel and staff. Our people take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Great value for a layover at DFW airport"

4
06/05/2016

One again we chose to stay over after a long flight from England before driving up to Oklahoma the following day. This hotel is perfect for us and is our 2nd visit. Well priced. Rooms clean and comfortable. Staff welcoming. Breakfast is the usual hotel buffet fare but perfectly adequate and constantly restocked. Down side for us (not having a car and not wishing to drive after 20 hour journey) is the lack of restaurants etc around. However, plenty can be found should you be fresh enough to drive just a short distance. On our last visit we used the shared shuttle service to get to the hotel but it took an absolute age to arrive (almost an hour) so this time we used a taxi from the airport and cost us $28 which was OK after a long day as we were at the door in just 10 minutes. The shuttle service however worked well and on time for our return journey back to DFW. So .... overall....good value and will return here on our next visit.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear topgun1953, Thank you for your repeat business as well as kind words on our Hotel & staff. We look forward to seeing you during your next trip. Regards. Mehul

"Comfort just like home"

5
27/04/2016

I came here for business for 2 nights. I was very pleased with the staff, breakfast, and the room. The WiFi was a little hard to use the first night but worked excellent the next night. All together this was a very comfortable place to stay, almost didn't want to leave.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Willetto W, Thank you for your business & kind words on our staff & Hotel. Our people take great pride in making this "your home away from home." We look forward to seeing you on your next trip to the DFW area. Regards. Mehul

"Good overall"

5
26/04/2016

The hotel itself is great and the staff was very kind. The only thing is that my TV did not work properly. I would definitely choose this hotel again. It is one of the nicest I have stayed in and the price was reasonable. The breakfast was appetizing. There was a variety (not just your cereal and muffin) breakfast

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear robynb982, Thank you for your business as well as kind words on our Hotel & staff. Our people take great pride in being "your way away from home." We look forward to seeing you again during your next visit to the DFW area. Regards. Mehul

"Perfectly situated for arriving at DFW on your way to the city "

4
21/04/2016

Location is as the title says. Room spacious , well lit and windows open. Satisfactory breakfast. Clean room, basic and perhaps a bit tired but expected for the location and the heavy traffic. There is a shuttle but it is not operated by the hotel so call them to make sure you know what bus to look for and be on time and let them know in your way back to the airport. Ample parking, all in all a good hotel that serves its purpose.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Gigabyte056, Thank you for your business as well as kind words on our Hotel. FYI & regarding the guest suite furnishings, we will be replacing the soft & case goods this coming year. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"I'd stay here again"

4
21/04/2016

I just booked this hotel since we were flying out the next morning. This is a nice hotel. Our room was on the ground floor. There was more jet noise than expected but it was OK. Breakfast had good variety of food. I did not care for the taste of the bacon.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear lesleymn, We appreciate your business as well as your kind words on our Hotel. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Flight Cancelled"

4
19/04/2016

My flight was cancelled and the lines at DFW were long. I decided to make the best of it and got a hotel at Best Western Plus. The rooms are large and comfortable. The young lady at the front desk (afternoon) was very informative. She filled me in on the name change and the soon to come changes for Best Western. She seems to really love working for Best Western. The breakfast was a normal breakfast with the added plus of making your own smoothies. I would stay here again. Wish there were more food choices around.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Dee Dee T, We appreciate your business as well as kind words on our staff & facility. I am sorry to hear of your flight cancellation, but applaud your making the best of it! We look forward to seeing you again during your next visit to the DFW area, hopefully under more favorable circumstance. Regards. Mehul

"I reccomend to stay"

4
19/04/2016

I'm a repeater to this hotel. The reason why I came back is that frindly attitude of front satff. Not only particular satff,all the staff whom I met were very frinendly people. I believe this is the basics of the hotel and you will not disappoint in this respect. Room is average as suites and clean enough.Value for money.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear tyhoon, Thank you for your business as well as kind words on our staff & cleanliness. Our people take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Great Place"

5
13/04/2016

Our was spacious and clean. It was very comfortable. Great bed and the pillows were fantastic. The staff was very nice and the breakfast service was very nice. My husband says he knows where we will be staying from now on when we go to Dallas/Ft Worth area.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Michael C, Thank you for your business as well as your kind words on our facility and staff. Our people take great pride in their work & endeavor to be "your home away from home." We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"One great stay!"

5
07/04/2016

This hotel provides it all!! The shuttle driver from the airport was on time and extremely helpful. The check-in process went very smoothly and the clerk was so helpful. Our room was way more than I expected. A beautiful bedroom, with a large and comfortable sitting area. Nice desk area to use for the great internet service. The complimentary breakfast was served in a nicely arranged room, with ample seating area. All the breakfast items were appetizing and provided a wonderful selection of hot and cold items. I really enjoyed the cheese omelet and sausages. Check-out and the ride back to DFW went great. I will definitely do my best to stay again at the Best Western Plus.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Lawrence N, Thank you for your kind words on our Hotel as well as our staff. Our people take great pride in providing "your home away from home" to our guests. We look forward to seeing you on your next trip to the DFW area. Regards. Mehul

"Excellent stay!"

5
04/04/2016

Lovely hotel and super breakfast. Shuttle trip from the airport to the hotel needs work because they are using 3rd party to do the service and they take a long time (close to 45 mins) to arrive to the airport even though they are only 7 mins away. Otherwise nice rooms, comfy beds and clean.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Jim Z, We appreciate your kind words on our Hotel. Our staff takes great pride in their work. That being said, please accept my apologies for your wait at the Airport for the shuttle. We do outsource this service to a third party; your feedback has been passed on to their leadership. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Great Airport Overnight"

4
02/04/2016

The hotel and services were typical of a Best Western Plus. The staff were excellent. Our only slight concern was that breakast service started a little late and the food quality and variety could have been better.

"Best place in texas"

5
30/03/2016

No hotel has ever gotten a 10, this one gets a 10+. Staff excessed my expectations. Made me feel like home. Breakfast was a place in heaven. Cleaning employees did a fantastic jobs. Swimming area and hot tube were well maintained. You can tell when a person takes pride in all they are doing. The reception staff will amount to something , their encounter with me was noting but the best.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Alaine W, Thank you for your business as well as kind words on our facility and staff. Our people take great pride in their work and in making our Hotel your "home away from home." We look forward to seeing you again the next time you are in the DFW area. Regards. Mehul

"waited over an hour for shuttle AND shared a room with a cockroach."

1
29/03/2016

I booked this hotel just so we could get 5 or 6 hours of sleep between late-night and early-morning flights. I called as soon as we got off the plane to let the hotel know we needed a ride. It was close to an hour and a half (and three phone calls) before they picked us up. Every other hotel shuttle (including the flight crew) for other hotels had been picked up. They kept telling me "the driver will be there in five minutes; he is at the stop ahead of you". We got 2 1/2 hours of sleep. Might as well have stayed at the airport, honestly. Oh...and when we turned on the light in the bathroom, there was a cockroach. So, pick a spot on the floor at DVW airport before you book here.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear imiy, I am very sorry for your experience, both at the Airport as well as at our Hotel. We always want to make it "right" for you while you are still at our Property; however, in this case this is not possible. Please contact me at 972-870-0530 to discuss what can be done at this late stage. Regards. Mehul

"Great staff; great room!"

5
24/03/2016

From the moment I entered the hotel and was greeted by Blanca, I was impressed! The staff was friendly and professional and the room large and very nice. I will probably stay here again when flying out of DFW.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Marilyn J, We appreciate your business as well as kind words on our service & Hotel. Our people take great pride in making our hotel your "home away from home." We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Great overnight stay! Recommended !!"

4
24/03/2016

Chose this hotel close to DFW airport. Shuttle service excellent. Hotel room was clean and renovated. No Complaints at all on room or Check in /out service including 6am shuttle back the next day. Was too early for breakfast but coffee and I think fruit was available and muffins to go Keep in mind that there is no restaurant bar or room service. They have frozen dinners at reception and microwave in room. If you don't have a car the only places in walking distance is the petrol station ( 5 mins) the Sheraton which has a bar ( 15 mins) and Denny's (about 20 mins)

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear BusinessTravelsAsia, Thank you for your business & kind words on our service & facility. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"All Suites Hotel"

4
22/03/2016

The room is comfortable and is equipped with the comforts of home. The breakfast is top notch with an assortment of food options that we have come to expect, but sadly the airport pickup was not satisfactory taking almost an hour to be picked up.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Robert M, Thank you for your business as well as kind words on our Hotel. That being said, please accept my apologies for your wait time at the airport. We will immediately address this matter with our shared ride shuttle service provider. We look forward to seeing you again during your visit to the DFW area. Regards. Mehul

"Good place to stay"

5
13/03/2016

Enough space in the room; guest laundry available; good breakfast; clean TV remotes!!! I like the soap/shampoo containers they have in the bathroom, very useful. Extremely helpful receptionists; Good location next to the airport and highway to Dallas city. Free airport shuttle. Parking available free of charge.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Beata K, We appreciate your business as well as your kind words on our property and staff. Our people take great pride in making our Hotel feel like "your home away from home." We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Saved from Days Inn South by Best Western Suites"

5
09/03/2016

Good proximity to airport, cozy, commodious, clean, quite, with professional service. After waiting over an hour for a the particular multi-hotel shuttle service that was supposed to take me to Days Inn South, I switched reservations to Best Western Suites. I then proceeded to eat dinner at the airport while looking on my iphone to figure out how much farther Days Inn South was as compared to Best Western Suites. Unlike the evening multi-hotel shuttle service, the morning shuttle service was timely.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Roger A, I am sorry to hear of your experience with having to wait after a flight, but am glad that you found your way to us. Thank you for your kind words on our staff & facility. Our people take great pride in their work. We look forward to seeing you on your visit to the DFW area. Regards. Mehul

"Didn't show because flight was cancelled!"

1
26/02/2016

Had reservations with this hotel but couldn't make it because plane had mechanical issues. I asked hotel if they would make exception and they said no. They said we should have called. We found out at 1:00am that we couldn't get a flight out till early next morning. I did email the hotel letting them know we would be arriving late before I knew we wouldn't make it. I also emailed them the next day when we arrived asking for an exception. Do not make a reservation with them unless you can cancel. We were unable do to the late hour and then being on a replacement flight that lasted around four hours. A 3 hr flight turned into 16 hr nightmare and got no compassion from our booked hotel.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Michael H, Please accept our apologies for your frustrating delays & ultimate cancellation of your flight. Being an airport hotel, we fully understand the frustration that results from actions totally beyond a traveler's control. For this reason, our cancellation policy is by design typically quite flexible & lenient. Please contact me directly at the hotel so that we can "make this right" for you. Regards. Mehul

"Outstanding"

5
26/02/2016

VERY comfortable place to stay. Very nice rooms, friendly and helpful staff, and excellent full breakfast. The hotel is very conveniently located to the DFW Airport and right between Dallas and Ft Worth

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Jack H, Thank you for your business as well as kind words on our staff & facility. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Quick work trip"

5
25/02/2016

Very much worth the value and wonderful customer service. Got to hotel at 11 am (way before check in) and front desk asked house keeping to get a room ready for me upon check in and it was ready in less than 20 minutes. Also - the bed was EXTREMELY comfortable.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Joshua K, We appreciate your business as well as kind words on our staff & facility. Our people take great pride in their work and place guest satisfaction #1. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Enjoyed our stay"

4
25/02/2016

Attended a conference with a rather large group from church located near this hotel. Room was comfortable and very clean. Breakfast was decent. Our group utilized the breakfast area each evening as we gathered to compare notes and discuss the conference. Will stay here again if the opportunity arises.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear LMS34, Thank you for your business as well as kind words on our Hotel. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"great getaway"

5
22/02/2016

place was easy to find and once we got there was able to get around with ease, very very simple and text book check in and stay would definitely stay and advise everybody to stay there ,very comfortable rooms nice view my 4 year old love watching planes come in and out ,quite environment the place look clean all the time

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Edinso M, Thank you for your business as well as kind words on our Hotel & staff. Our people endeavor to make the Hotel "feel like your home away from home." We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"a good overnight stop"

4
20/02/2016

I stayed here coming home from Latin America to Canada. I had to overnight for a connecting flight and chose this hotel as it had a shuttle and was close to the DFW airport. Once I found where the shuttles came to I was picked up within 15 mins. Make sure you are going to the correct Best Western as there are many. The drive there was 10 mins. The hotel front desk staff were very attentive & friendly both coming and going. They have a nice outdoor pool/hot tub & workout room which I used and enjoyed after my tiring flight. My room was large, clean had good WIFI for my e-mails home and a good flat screen TV with lots of HD channels to watch. The only downside to this location of the hotel is there is no real restaurants nearby. a fast food burger place is there adjoined by a gas station where you could pick up a beer or wine and snacks which was ok by me. In the morning it had a great included breakfast with many choices between 0630-0900. The lady in charge of it was very helpful if something ran out or if you didn't know where something was. All in all I had a very good experience here...

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Bradley051, We appreciate your business as well as kind words on our facility & service. Our staff takes great pride in their work & our culture of guest care. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Make sure you get on the right shuttle"

2
15/02/2016

There are 2 BW+ hotels in the area. The airport shuttle drivers seem to get confused as they are shared between many hotels The hotel is neat and clean but pretty ow end and the only food closeby is a convenience store with a fast food burger joint. The breakfast at the hotel was barely edible with rubberlike eggs. I'd recomend stayingsomewhere else on your next DFW layover

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Paul F, Thank you for your business as well as kind words on our Facility. That said, please accept my apologies for your experience with the breakfast. Please contact me at the Hotel or direct message me as to how I can contact you to make this "right" for you. Regards. Mehul

"Quick and Easy While in Transit"

4
11/02/2016

Clean, efficient, and roomy are the more apt descriptions of staying one night while in transit through DFW. It has a most adequate, included, breakfast, although they all are pretty much the same these days at this level: waffles, yogurt, cereals, coffee, tea, etc. The hot tub was an added plus on a chilly afternoon. One draw back was an inefficient shared shuttle service. Takes a long time for pick up and we were dropped off on the return, at a location far from our gate. When we protested were told that 'this is where I drop you off". We did call the front desk after arriving finally at our gate to let them know this was not adequate shuttle service. Hopefully, it will be addressed for future guests. But, the shuttle service is shared between hotels and does not reflect on the cleanliness, rate, or comfort of this property. A good choice for transit. There is only a Whataburger within walking distance of the hotel, you should consider eating at the airport first.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Wanderpair, Thank you for your business as well as thoughtful words on our Property. That said, I do apologize for the shared ride shuttle service. Please know that we will relate your experience directly to their ownership who is keen on receiving feedback. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Airport hotel"

4
09/02/2016

A very nice room with very good shuttle service to airport with 24 hour service. Left early early so don't know about breakfast. Slight highway noise and some jet noise but not so disturbing of sleep. No nearby restaurants so driving for meals is necessary.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear curtnel, Thank you for your kind words on our Property & service. For future reference, we do offer a "Grab-n-Go" option for departures prior to our breakfast service. Our apologies for not conveying this option to you. We hope to see you on your next trip to the DFW area. Regards. Mehul

"No fun when your toilet does not work"

2
25/01/2016

Very disappointment when nothing was done (except handed a plunger) when informed our toilet was not working properly. Cut our trip short. No fun when your toilet does not work. Should have know when we not to expect too much when we found a beer cap on the floor of the bathroom upon our arrival.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Mary S, I am very sorry to hear of your experience with us. Our staff is typically much more responsive. Is there anything that we can do for you at this (late) stage? Please contact us at the Hotel so we can assist you further. Regards. Mehul

"Nice Hotel, room spacious and clean"

5
20/01/2016

Just a quick stay but overall Very clean and nice. Had stayed at 2 different Marriots all week in Houston and this hotel was much nicer than both. Would def. stay here again as this was among nicest bestwesterns I have stayed at

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Kerry K, I appreciate your business as well as your kind words on our Hotel. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Travel"

4
13/01/2016

Great location from airport. The staff was very helpful and polite. The dining area is very clean and nicely setup. The coffee was excellent. I would definitely recommend this hotel to other travelers, whether on business or vacation. Overall very good experience there.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Susan L, We appreciate your business as well as kind words on our staff & facility. Our people take great pride in their work & really strive to put the guest experience first. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"A good Place to stay when Flying DFW"

4
12/01/2016

If flying in or out of DFW & need an overnight stay, this is your place! Good inexpensive rooms, free shuttle, GREAT Breakfast, and fine facility. Outdoor Pool, & Hot tub. Nice Business Center in front lobby, excellent for printing boarding passes. Restaurants within waling distance.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Lorin M, Thank you for your business. We appreciate your kind words on our Hotel & look forward to seeing you on your next trip. Regards. Mehul

"Best Western Plus DFW Airport Suites"

5
10/01/2016

About a 20 minute free shuttle ride from the airport. Staff was very friendly and helpful with check in and check out and. Hotel was very clean and well kept. And the on line discount was a plus. I would stay here again if I'm ever in Dallas again.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Stanley S, We appreciate your business as well as your kind words on our staff & property. Our people take great pride in their work. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Christmas eve"

5
07/01/2016

I checked in Christmas eve for an early DFW departure and then went about the business of returning my rental car to avoid delays the next morning. When returning I met Ms Patel, who had checked me in earlier, on her way home for the day. She asked me how my stay was going and I complained about an unfortunate experience returning the car and was a little disappointed in the shuttle service and was worried about how well it would work in the morning and to be careful would have to get up extra early on Christmas morning to give myself more time to make the flight which was the whole reason I was staying near the airport in the first place. The next morning I arose to find out that I had been comped for my stay! Not only that but there was fresh hot coffee made with other goodies out even though it was way early for breakfast, and finally after all that, the shuttle service was perfect! Amazing. Made the whole rest of the day and my holiday attitude more the reason for the season.

"Layover"

5
05/01/2016

Great location and proximity to airport very nice rooms great breakfast very good service would definitely stay here in the future Great room helpful staff and prompt shuttle to and from airport strongly recommend

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Neil B, We appreciate your business as well as kind words on our service & facility. Our staff takes great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"noisey airport side"

4
24/12/2015

Make sure to get a room facing away from airport. You will still get road noise, but airport noise facing airport is beyond tolerable. Staff is very helpful in many ways. Location is great for airport access. Shuttle bus worked well. Remember to call when ready.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Ron W, Thank you for your business as well as compliment on our staff. Our people take great pride in their work. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Thanks for the care"

5
23/12/2015

The hotel staff is just excellent and they understand the travelers needs and ready to offer the help. When I asked for a needle and thread for stiching a button on my coat, the front desk lady not offered the needed and thread, she is even ready for stiching, which I have politely rejected. But the kind of care was so appreciated.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Srihari Babu K, Thank you for your business as well as kind words on our staff. They take great pride in their work. We look forward to seeing you during your next visit to the DFW area. Regards. Mehul

"Great Stay"

5
14/12/2015

Best Western Plus at DFW Airport was great. Service was great. Quick and Friendly. Room was great. Clean. Like the layout. Room was convenient to outside door, pool, breakfast room, and front desk. Couldn't have asked for more. Price was awesome. We received better service, better breakfast food, and convenience than at higher priced hotels.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Sandra D, We appreciate your kind words on our facility & staff. Our people take great pride in their work. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Great service"

5
11/12/2015

I need to let you know about Brenda at the front desk. She is amazing this is like the fifth time I've been here and every time I show up she always goes out of her way to do anything I ask and I tell you what my company pays for me to stay anywhere and I choose here because of her. Brenda you do a wonderful job keep up the fantastic work and you go girl

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear michael d, Thank you for your kind words on Brenda. She epitomizes service delivery with a warm & caring approach. We will certainly recognize her based on your feedback. We look forward to seeing you during your next trip to the DFW area. Regards. Mehul

"Great experience!"

5
09/12/2015

My family and I stayed here the night before our flight was to leave for a week to North Carolina. The hotel was great and nice for the price, and we enjoyed our stay. We were also able to leave our vehicle there at the hotel for the week while we were gone for a much cheaper price than parking at the hotel, and the shuttle was very prompt and helpful in getting us to our check-in in a timely manner. He even took us straight to our truck when we returned so we didn't have to walk all the way to the back of the hotel. If we travel from DFW again, we will definitely be staying here!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Nicole S, Thank you for your kind words on our Hotel & service. We look forward to seeing you during your next trip out of DFW Airport. Regards. Mehul

"Excellent for our group"

5
03/12/2015

I had a group of high school students and booked 11 rooms. From the moment we walked in the door, the front desk staff was ready with all of the keys and ready to accommodate us. The hot breakfast in the morning worked great and was filling. They let us use the dining area for our group in the evening for pizza and provide plates, etc. The rooms were comfortable. The shuttle to and from the airport was right on time. Everything ran very smoothly on both ends (we stayed at this hotel the first night of our trip to Belize and then on the return). I would highly recommend it.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Sheryl G, Thank you for your kind words on our staff as well as Property. Our people take great pride in their work & endeavor to make the Hotel "feel like home." We look forward to seeing you on your next visit to the DFW area. Regards. Mehul

"BIG CLEAN SPACIOUS ROOM"

5
03/12/2015

This hotel was more than what I expected since my husband and I have stayed in another Bestwestern Hotel in California. First, the roof tariff is cheaper, but the space was also a lot bigger, cleaner, and to add a bonus to these, the building seemed new, making it very comfortable to stay in. Our King size bed was just great. I don't remember I have any complain during our stay there. The bathroom although small, but was still conveniently sized, not compact. I don't recall any problem with hot water, or noises although I overheard one guest complained to the front office about other guests who made noises above his room with thumping sounds through the night. Although only 2km from the airport, there was no noisy nights for my husband and I from our room. The breakfasts were simple, but like other Bestwestern Hotels, I still loved their marvelous self-made waffle! There were cereals, egg omelette with various fillings choices, bananas, milk, juices, coffee, tea and hot chocolate. Just one thing I found quite amiss was, whenever I pass the fridge, there was an unpleasant smell. I didn't get to find out what caused it but I suspect the smell could also have come from the coffeemaker which was placed near the fridge too. I didn't get to use the coffee-maker during my stay there and that smell added to my abstinence. The cleaning staff was also pleasant and I remember asking for something and they just gave me without any problems. The front office was non-hassle, if we ask the staff for any assistant, they were chilled and pleasant in attending to our needs. My husband left behind his phone charger at home, they gladly lent him one from their office. I hope other Bestwestern Hotels are this nice when I get to stay there in various other cities in the future. This hotel gave me a pleasant experience to my days while in Dallas. And certainly gave me a pleasant glimpse of nice American hospitality.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Almaajidu, Thank you for your business & appreciate your kind words. We have recently completed a major renovation of the Property, and our staff takes great pride in their work. We hope to see you again on your next trip to the DFW area. Regards. Mehul

"Good Airport Motel"

3
24/11/2015

Clean,reasonable and friendly....Reliable shuttle service and within walking distance to 5 restaurants.The hot breakfast is good-even offering blueberry waffles.......The staff is very helpful and there are no issues with parking,...Nice pool too.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear frank_king99, We appreciate your kind words on our staff & facility. Our staff takes great pride in their work. We look forward to seeing you on your next visit to the DFW area. Regards. Mehul

"GREAT FOR FLIGHT OUT"

4
24/11/2015

The staff was great. Hot coffee all hours. Missed breakfast, the flight was at 7:10, left before serving time. Was very convenient for airport and shuttle. Good experience. Wish breakfast was served earlier. Did not like the pool/hot tub area, was gated but not enclosed by fence to keep people out that are not staying there.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Cassandra W, I appreciate the kind words on our facility & staff. That said, we will look into the pool enclosure matter that you suggest. For next time, we do offer a "Grab & Go" sack breakfast option for early departures such as yours. We hope to see you again on your next visit to the DFW area. Regards. Mehul

"they call it the Plus for a reason"

5
23/11/2015

if ever you a looking for clean bathrooms, comfortable beds and a very attractive entrance this is the spot for you. the staff was friendly and very familiar with the surrounding areas. don't waste your time and energy looking else where and if you are not a card holding member you should become one. I received a room with the option to upgrade to a sweet for low cost and all the amenities. LOVED IT!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear William V, Thank you for your kind words on our hotel as well as staff. Our people take great pride in their work. We look forward to seeing you on your next visit to the DFW area. Regards. Mehul

"Good hotel near airport"

4
22/11/2015

We stayed one night at this hotel since we had an early morning flight out of DFW airport. We've had our fair share of not-so-nice hotels near DFW because we can't stand the thought of paying a lot to stay in a hotel room for only a few hours. We were pleasantly surprised at this hotel. The price was good, and it was clean and comfortable. The shower even had good water pressure and temperature. We would definitely stay overnight here again when flying out of DFW.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Hniki234, We appreciate your kind words on our facility. Our staff takes great pride in their work. We look forward to seeing you on your next trip out of DFW Airport. Regards. Mehul

"Not a bad hotel"

3
18/11/2015

Food was ok... the "room service" menu was wrong and was a negative experience-we had to choose another place. But the place we chose to deliver food to us was really good. The room was nice enough. Close to airport. Getting there on unfamiliar roads at night was scary. Staff at desk was somewhat helpful and ok on the friendly scale.

"unexpected stay"

5
15/11/2015

the hotel is very conveniently placed within walking distance to a convenient store. the staff had menues for delivery at the desk and delivered any faxes I had to my room. Because of the weather, I was not able to make it to my destination. The hotel had shampoo, conditioner and bodywash in the shower. The full breakfast was great.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear teresa c, I am sorry to hear of your circumstance; we appreciate your kind words on our facility. Our staff takes great pride in their work. We hope to see you the next time you are in the DFW area. Regards. Mehul

"Service quality & in general over all quality"

2
03/11/2015

Not a good place to stay for the money I paid. Not a very ideal and comfortable location. Very bad service. Not a clean hotel to my experience. Language problem in communicating with the staff. Staff not well trained. Need more attention from the management in all areas of hotel.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear charlesmV5674JH, I am disappointed to hear of your experience with us; please accept my apologies. Our staff usually goes to great lengths to provide 100% guest satisfaction during your stay, something that we regrettably did not achieve in your case. What can we do for you at this (late) stage? Regards. Mehul

"Excellent Service"

5
03/11/2015

The hotel provided excellent service. The staff was friendly and professional. They allowed me, for a very small fee, to park my vehicle in their parking lot for my entire 8 day trip. They were the only hotel within my price range to provide 24 hour shuttle service to the DFW airport. I highly recommend this hotel.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Bryan R, We appreciate your business as well as your kind words on our staff. They take great pride in their guest service commitment. We look forward to seeing you again soon. Regards. Mehul

"Convenient home away from home"

4
03/11/2015

Due to hurricane-related weather our flight was cancelled and we were stuck overnight in Dallas. We were lucky to get a last-minute deal on the room, which includes a free shuttle from/to the airport and breakfast, altogether a great value. At the airport it was confusing to find the right shuttle. There are at least three Best Western shuttles and the one to this location has several logo's on the side. After a miserable trip, we were happy to find an assortment of microwavable dinners to purchase at the hotel (microwave and fridge in room) so we didn't have to search out a meal in the storm. The room was clean and spacious, though the bed was a bit firm for me. We heard a few planes taking off, so noise might be a problem if you are there on a day when flights are not cancelled. Breakfast included eggs, bacon, sausage, biscuits, gravy and various cold items. It was great to have breakfast and a ride to the airport ready for us (check the shuttle schedule in advance). I can't say if this is a good location for a longer stay in Dallas, but it was perfect for overnight.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear linEdm, My apologies for the confusion with the multiple Best Western property shuttles. That being said, I am glad we were able to be of service given your circumstances with the weather. Thank you for your kind words. Regards. Mehul

"Best Western DFW"

4
02/11/2015

Nice hotel. Clean rooms, comfortable beds, spacious rooms. Staff is friendly and helpful. The airport is very close to the hotel and you can hear planes taking off and landing, but they didn't interfere with sleep. Breakfast was provided and was of good quality. My conference was in Grapevine and I could easily get to my destination on N. Airfield Road behind the hotel...avoiding 114/121.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Teresa T, We appreciate your kind words on our facility & staff. They take great pride in their work. We look forward to seeing you again on your next trip to the DFW area. Regards. Mehul

"convenient and cost-effective"

5
01/11/2015

Needed a room on short notice because DFW flights were canceled. Nothing fancy, but the staff was efficient and friendly and I got a clean, comfortable room in a safe environment. Important when traveling alone. $89/night seemed like a good deal too. Shuttle ride arranged by the hotel was less than 15 minutes from DFW.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear bonnien655, We appreciate your kind words on our staff & cleanliness, and look forward to seeing you on your next visit to the DFW area. Regards. Mehul

"Weekend getaway"

5
16/10/2015

This was a very nice hotel. The front desk person so was very friendly and helpful. The rooms were very nice and roomy and the beds were so comfortable. Good breakfast and the person working in the breakfast area was nice enough to make me some bacon when there was only sausage. Would definitely stay again.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear Frances S, I appreciate your kind words on our Hotel and am glad that you had a pleasant stay. Our staff takes great pride in their work. We look forward to seeing you on your next trip to the DFW area. Regards. Mehul

"Nice hotel"

4
13/10/2015

Overall it's a good Hotel. The rooms are clean and of a good size. Typical continental breakfast is served. My only complaint is that there is no shuttle service (only to the airport). You absolutely need a car to get around. Not much within walking distance. Hotel is near the freeway. So we can hear all the traffic at night. That can make it a little challenging to sleep if you're a light sleeper. But, I have been to worst locations.

"Best customer service!!!!"

4
08/10/2015

The hotel is a good hotel. Nothing fancy, but clean and comfortable. The room was quiet. The most outstanding part of my stay was the front desk person. She was not only a wealth of knowledge, suggesting ways to get around inexpensively, she went above and beyond to print out directions and give great suggestions. She made me feel welcome and I would definitely come back!!!

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear lois b, Thank you for your kind words on our facility as well as Guest Service Agent. Our staff takes great pride in our service. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Overnight stay"

5
24/09/2015

Suite was large, spotless and very comfortable. Special thanks to Blanca and Brenda who were so kind to help me with my luggage and so friendly and welcoming. Good breakfast choices. Definitely stay here again.

"Great Staff, Comfortable Stay"

4
14/09/2015

We had the opportunity to stay here once on the way to our final destination and once on the way back home. Our room for the first night was a bit of a disappointment. I won't go into specifics because the hotel completely redeemed itself when we stayed again on our way home. After the first night, I received a survey from Best Western which I completed honestly and mentioned a few of the issues we had with our room. I received a very prompt and concerned response from the Director of Sales, Mehul Patel. He was sorry that he didn't get a chance to make it up to us when we were there, but I let him know we'll be back at the end of our vacation. When we arrived the second time, we had a very nice room on the third floor. Clean, quiet, and comfortable. Staff left some complimentary treats in the room for us, which was nice. I have to admit that after our first night, I probably wouldn't have recommended this hotel. I'm happy that our next stay was better and not only would I recommend it, but I wouldn't mind staying there again when passing through DFW. There's not a lot to do in the area, but if you have time, you can take a short cab ride to Grapevine Mills Mall and spend many hours there if not a whole day. Wifi was 2-3 bars at best, but I've never been to a hotel where wifi has worked perfectly. The shuttle is convenient though it stops at other hotels and terminals so you probably need to allow about 30 minutes to get to the airport.

MehulDFW, Director of Sales at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear JHunter26, We appreciate the opportunity to be of service again & are glad that you had a much better experience. We look forward to seeing you again during your next trip to the DFW area. Regards. Mehul

"Average Hotel"

3
14/09/2015

Did not like having the staff mop with unpleasant cleaning fluids all around you while you are eating breakfast. They allowed me to check in early which was super nice but the room still had trash in cans from previous guest. Guess you have to let that go since they rushed to get a room ready. Overall - Average Hotel

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Don P, Thank you for your detailed feedback. Regarding the breakfast, we have taken steps to remedy the issues that you outline. We hope to see you again during your next trip to the DFW area. Regards. Mehul

"Good location and nice staff"

4
11/09/2015

Hotel is always clean and the staff go out of their way to help out. The hot tub is not always hot but the pool is nice. Wireless internet crawls. I usually end up using my data connection on my tablet to get work done.

MehulDFW, Owner at BEST WESTERN PLUS DFW Airport Suites, responded to this review
Dear James F, We appreciate your kind words on our staff & cleanliness. Regarding the wireless speeds, thank you for your feedback. We are in the process of upgrading our hardware as well as speeds. Regards. Mehul