If your trying to pay with visa chase points or possibly any reward points their system doesnt recognize that you paid. So we have to pay with credit card again at checkout and then go through getting a refund of the points back. Was able to get everything taken care of but still super annoying. They also were going to charge us for parking when we didn't even park there. We will not be using any travel points for bookings with best western from now on. I still have 3 stars because other than that the hotel was great. Staff was super friendly, breakfast was good, super clean, even had little chocolates in the room. Was a wonderful experience up until the checkout.