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Best Western Hotel Leipzig City Center, Leipzig

3.5/5  - basé sur 506 notations.
Kurt-Schumacher-Str. 3, 04105, Leipzig, Germany - See map

Whether city tour or business trip, traveling on your own, with friends or family: The Best Western Hotel Leipzig City Center is the right choice. The hotel offers great comfort in a prime location, directly opposite the famous Leipzig Central Station which houses one of Germany's largest shopping malls. The Best Western Hotel Leipzig City Center is the ideal starting point to discover exciting Leipzig, a city of culture, fairs and trends. The exhibition grounds can be reached directly by bus and train within 20 minutes. The Leipzig/Halle Airport is only 30 minutes away.

Best Western

Hotel Leipzig City Center

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 503 guest reviews
NOTE ISSUED
Excellent
84
Very Good
230
Average
132
Poor
37
Terrible
20
REFER TO NOTICE
Business Business
148
Couples Couples
168
Family Family
56
Friends getaway Friends getaway
51
Solo travel Solo travel
70
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very nice"

4
15/07/2018

Nice hotel, clean and comfortable, very close to the main station, just across the street. Staff was friendly and helpful. Room was clean, simple, and functional. Breakfast was average, and staff friendly.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Rafaelgr1, Thank you for your feedback. Great that you enjoyed it! Thank you for your praise to our staff! We hope to see you again! BEST regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Very central hotel"

4
02/05/2018

The hotel is on the opposite of the west entrance from the railway station. So you have to cross only the street after arriving there. From here you can reach everything. For example, the zoo only 600 meters by feet from the hotel. Rooms are very clean with everything you need. A little bit small but all right for a few days. Because of the station it is very noisy by traffics when you open the window. We don't try the breakfast. There are some more possibilities in the center of Leipzig.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear aroundcomesmaggi, thank you for your feedback. We hope, you enjoyed your trip in Germany – may you visit us again someday! Our central location has one big advantage: you don't need a car to explore Leipzig. You can arrive by train and anything else can be reached within a few minutees by walking. We are already looking forward to be welcoming you soon agin, untill then, kind regards Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Ideal base for seeing Saxone"

5
15/04/2018

We came by train and stayed 3 nights, enjoying Leipzig itself, but we also had a day in Dresden. With the train station so close, this hotel was ideal. Moreover, the room was immaculate and comfortable, good bed, the breakfast excellent (fresh coffee in your own pot) and the desk service good. We must especially thank the hotel management and room staff for finding my hearing aid that I left behind and mailing it to me. A marvellous hotel!

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear MermaidSydney, thank you for your feedback. We are glad to hear, the you getting your missing hearing aid back. We hope, you enjoyed your trip in Germany – may you visit us again someday! Kind regards Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Good for an overnight close to the central train station"

3
04/03/2018

The hotel is located very close to the central train station, just across the street. Ideal if you are coming in late and want to get to your hotel as quickly as possible or if you need to take an early train the next morning. 3 minutes walking distance until you are in the central station. It is located along the main street, so it is better to get a room which is not on the main street but on the inside, however, these are usually the more expensive rooms. Otherwise it was clean. Unfortunately, the heating in the bathroom was not working and it was -10 degrees outside. The system was not self-explanatory and in the morning the technician needed to come in to turn on the heating. It would have been nice to have a warm bathroom during your stay here especially with freezing temperatures outside!

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Anna, Thank you for your detailed feedback. First of all, please excuse the inconveniences occured. This is an absolute worst case scenario and please accept my sincere apology. We will know how to avoid problems like these in the future. Overall, I hope that you could spend a pleasant time in Leipzig. We would be very happy if you would give us a second chance and get back to us in the future. A big thank you for your understanding! All the best for you, Best regards on behalf of the whole team Heike Kolossa Best Western Hotel Leipzig City Center

"Perfect location, nice stay"

5
04/03/2018

The location is super excellent, just next to the main train station (Leipzig Hauptbahnhof) and easy access to all public transportation. The hotel is clean, staff are nice and friendly. I cannot say that the room was big, but it is appropriate and comfortable.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Saeedgolm, it was a pleasure being your host - glad to read that you did not only enjoy our super-central location, but also our services. I am looking forward to your next stay already, just bear in mind to always book directly with the hotel or on our homepage, in order to get the best possible deal! Kind regards and again thank you for staying with us, Heike Kolossa Best Western Hotel Leipzig City Center

"Good Hotel, good located"

4
07/02/2018

This Hotel is very close to the Train station and to the center of Leipzig as well. The room are clean and in good condition. The staff is very friendly and helpful. Check-in and check-out very quick.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Lowrider78, it was a pleasure being your host - glad to read that you did not only enjoy our super-central location, but also our services. I am looking forward to your next stay already, just bear in mind to always book directly with the hotel or on our homepage, in order to get the best possible deal! Kind regards and again thank you for staying with us, Heike Kolossa Best Western Hotel Leipzig City Center

"A good holiday "

4
26/01/2018

This best western hotel is in a very good position right near the train station and also near the city centre the room's are clean and tidy and the staff are friendly and helpful there is a bar on site and car parking space so if you are ever in this city i do recommend a stay at this hotel and also the breakfast are good

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Well then, don't wait too long with your next reservation dear Richard G, we are looking forward to being your host again! Thanks for this terrific feedback and for staying with us. All the best and kind regards from Berlin, Heike Kolossa Best Western Hotel Leipzig City Center

"Best Western Hotel Leipzig City Center"

5
16/01/2018

The hotel is located opposite the central station on the main road.The hotel overlooks the both the train and the tram stations and the trams pass in front of it. It is in a central location very close to the old town, to the zoo,the observation tower(Agustusplatz) and Grassi Museum. Tram No:12,which goes to Grassi Museum, passes in front of the hotel.The hotel is located near West Inn Hotel. If you go out of the wrong exit of the central station, go towards West Inn Hotel and you will see Best Western Hotel.I stayed in a single room which was very spacious. The hotel offers free bottled water and free candies were put on the bed on the first day of my arrival.The room has has 7 wall sockets and 2 USB wall sockets as well. There is a work desk with a lamp and 2 bedside lamps and 2 chairs. The bathroom has a shower, hair dryer hair and body dispenser, soap dispenser and handkerchief. There is no fridge, minibar or safety box in the room, but there is kettle, coffee and tea bags, can opener, shoe shiner, shoe horn in the room. Free WI-FI is provided in the rooms and the internet connection is strong. LCD TV channels include CNN, BBC, SKY News, Bloomberg TV, CNBC Europe, German, French, Arabic, Chinese and Russian channels. In short I can recommend this hotel due to its proximity to the center of the city and to the central station.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear guldestebasak, thank you for your fantastic and vers detailed feedback about our hotel. And especially for recommending our hotel in Leipzig. Sorry for not having informed you that all of our rooms have a savety box in the wardrobe, we will communicate this fact more clearly in the future. A mobile fridge including drinks can be requested at the frontdesk. Thanks for your tipps, this way you help us to improve our services, which is great. We hope to be welcoming you soon again in Leipzig and in our hotel. Best regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Much better than it appears from the outside"

4
15/01/2018

Crossing the road from the main railway station this hotel seems to be a rather dreary place, but not so inside. The bar area, just off reception, is rather spartan, but once in the room we were quite satisfied with this accommodation. It is on the small side, but clean, warm, modern, and comfortable. The staff spoke good English, and were always both polite and helpful. Most importantly for us it is both close to the railway station and the city centre; much that we wanted to see was within short walking distance. There is also a tram stop outside making it easy to travel to the more distant parts of the city - for which I recommend the day travel passes available from machines [which have an option giving instructions in English] and ticket office in the railway station: a two person day ticket cost €11.30. In all, we found the Best Western to be an ideal base for our Leipzig visit.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Steven G, thank you for your great feedback and for mentioning so many details about your stay. Nice to hear that you liked it. We hope to see you again in Leipzig and in our hotel. Best regards. Heike Kolossa Assistant to GM Best Western Hotel Leipzig City Center

"Incredible value, spotless and great staff!"

5
04/01/2018

One of the best value for money hotels in which I have had the pleasure to stay. Super helpful front dest help us find a doctor locally and book us an appointment. Breakfast was additional at 11 Euros and worth every penny. Rooms very clean and new, great location. Cannot say enough about this hotel. Great job

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear finnsdo, thank you for your great feedback. We liked to hear that you enjoyed you stay and our breakfast. Hope to see you again! Best regards Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Noisy"

2
07/12/2017

This hotel is well situated in the city.The rooms are small but confortable. Unfortunately, the trams are passing in front of the hotel and that means that rooms towards the railway station are very noisy except a few hours in the middle of the night. As there seem to be an on-going renovation in the hotel as well it is almost impossible to stay in the room during daytime. We found it so frustrating that we left one night earlier than expected.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Rolf S, thank you for you feedback. Of course even critical words are much appreciated. Each guests feedback is important to us. We are very sorry that it was too noisy for you. The good news is: We've already finished all renovation works. It would be great if you'd give us a second chance to convince you of our new hotel. We are very much hoping to be welcoming you again to show you the new rooms! Best regards and happy holidays Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Good location, just outside Hauptbahnhof"

3
19/11/2017

Very good location in the city centre. Very nice room, clean and very confortable. Staff pleasant and helpful. Less positive was arriving at night and the parking being full (parking not free). In the end we parked just next to the station in a parking less expensive than the hotel's parking. Room does not have a fridge and no hotel restaurant for an evening meal.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Tblimunda, Thank you for your feedback regarding our hotel. Great, that your enjoy the location and like our staff. Hope to see you again in Leipzig! Kind regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Hotel is undergoing renovation."

3
12/11/2017

Rooms are nice, modern but small. Bathroom is nice. Very friendly to dogs, maybe because there was a World dog show in Leipzig during our stay. Beds are extra soft, unfortunatley not in a good way. Hotel is being renovated. This should be known in addvance. Breakfast was great, staff was friendly.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Zovan, Thank you for your construcitve feedback and the praise to our friendly staff. Of course I have already forwarded your kind words to all of them :) We hope to welcome you again. Kind regards fro Leipzig Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Small rooms, convenient to train station"

3
09/11/2017

The rooms here are incredibly small, and the bathrooms are not only small but awkward in layout as well. The hotel is currently undergoing a renovation, which is supposed to totally redesign the bathrooms and modernize the rooms. Location is right across from the central train station and is a good value hotel. Street trams are also right outside the hotel, so if you are a light sleeper, try to get a rear facing room, or you will likely have sleeping issues. Service was friendly and efficient. A plus on the rooms is a nice in-room coffee selection and hot water pot, and a complimentary bottle of water.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear jra3, Thank you for your objective rating and the helpful advices. We hope to see you again in Leipzig! Kind regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig

"Hotel is in a great location"

4
04/10/2017

Hotel is right by the train station on the edge of the main town Hotel itself is simple but well presented Nice foyer and bar area Lifts a bit dated and don't go to the top floor. Hotel I think, is in the middle of a refurb. The smell of new carpet and the room was almost immaculate. Bathroom was great - shower on 7th floor was a bit weak but otherwise good (please unblock the shower heads!!) Room was clean and unmarked. Nice welcome tray - as photo. Hotel Best Western Opera Faubourg in Paris should note this is the way to make customers feel welcome Very good hotel and highly rated

"Could do better"

2
09/09/2017

Arrived to an unhelpful reception desk who seemed disinterested in having my part as hotel guests. I was accommodated on the 7th floor and was informed that the lift only went as far as the 4th. No discount was offered for this. I had a larger room, however my colleagues all complained of the cramped space in the toilet. This was only solved by leaving the toilet door open. The showerhead in my room could not be tightened and constantly drooped. The following day there was a contractor using a hammer drill in the floor below. That said, the breakfast was good and the morning service was much better. There are better hotels in Leipzig.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Tom, Thank you for your feedback. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 0341 12510. Best Regards Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Location perfect for train travellers"

3
06/09/2017

The staff was very friendly, but the rooms are very, very small. Carpet was not clean, bathroom small. The breakfast was outstanding and in the lobby was coffee, water and something to nibble for guests.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Jeannette v, Thank you for your feedback. We will be using the points you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me. Kind regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Amazing hotel"

5
29/08/2017

I was in Leipzig for Business in August with a few colleagues. We can only recommend the Best West Hotel Leipzig City Center with highest regards. Amazing location, customer service and rooms. I will most definitely stay here again on my next trip to Leipzig.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear guest, Thank you for you great feedback. Hope to see you soon. Kind regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Great value, just at the edge of the city center."

4
26/08/2017

Just slightly off the beaten track, this is a great value hotel. Just 100m from the train station. Good buffet breakfast and evening cocktails. Helpful frontdesk. Parking in the courtyard. Five minutes walk to the city center. Even though its close to traffic, we did not hear a thing.

Guestrelation M, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear hirschel w, thank you for your feedback. Great, that you enjoyed you trip to Leipzig and had a good stay in our hotel. Hope to see you again! Kind regards. Heike Kolossa Assistant to General Manager Best Western Hotel Leipzig City Center

"Very convenient hotel with lovely staff"

4
14/12/2016

I stayed here while attending a conference at the Congress Centre. We got off the train at Leipzig Hbf and this hotel couldn't have been closer - came out the doors and there it was straight in front of us. While the rooms aren't huge there was ample space along with a safe and tea/coffee making facilities. The bathroom is very compact! I'm pleased I'm not overweight or it would be quite a tight squeeze due to the toilet being angled alongside the sink but personally it wasn't an issue. The room was clean and on arrival it was a nice touch to have a note signed by the person who cleaned the room, a packet of haribo and complimentary large bottle of water which was very welcome after a day of travelling. The staff were all lovely. They put me to shame as my German is limited to hello, please and thank you but everybody spoke perfect English - making the trip a lot easier (but would be my own fault if nobody had spoke English - although I did have an app to try and get round this!!!). The breakfast was very tasty and included cold meats, cheese, pastries, cereal, fresh baked bread/bread rolls, sausage bacon and scrambled egg. This was a lovely start to the day. Walking into town was very simple from the hotel, as it's just round the corner. Likewise the distance from the train station made travelling to the congress centre simple. The breakfast room became the bar on evening so you could relax with a nice drink. In summary this hotel was perfect for my stay - clean room, lovely welcoming & friendly staff and positioned perfectly for both the city centre and transport links. Thank you for making my trip to Liepzig so pleasant.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Cardiacte, Thank you for your great feedback. We are happy that you have a fantastic time in Leipzig and enjoyed the hotel and the services. We hope to see you soon again! Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Holiday "

4
07/12/2016

A great hotel clean rooms excellent service from the staff a good breakfast and the hotel is right across from the train station and the bus station if you are going to Leipzig i do recommend that you stop at this hotel and it's walking distance from the city centre

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear richyg360, thank you for your feedback. Great that you like the location of our hotel in the opposite to the main station and our services. We hope to see you next time. Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"2016 Conference in Leipzig Germany"

4
28/11/2016

I stayed at the Best Western City Center for 4 nights while attending a conference in Leipzig Germany. The location is excellent for those arriving by DB Bahn Train from the Leipzig/Hallie airport. The hotel is just about 500 meters across the street from the main Train station in Leipzig (Leipzig Hbf). The “S5” train servicing this same station takes you from the Leipzig/Hallie Airport for only 4.5Euros. On arriving at the Hotel around 1pm from an overnight flight, the receptionist was quite polite, but insisted that no rooms were ready and I must wait until the 3pm check-in. They did however volunteer to hold the luggage until a room became available. After walking around Leipzig for an hour I returned to the hotel and was informed that another room was available (not my original room on a high floor away from the street). This room was on the 2nd Floor facing the street (Room 204). The service and staff of the hotel was always very graceful and delightful to chat with. The room was a bit smaller than expected. See photos of the views of room as you enter and from window back to entrance. Also there was a small desk just big enough for a laptop and a few notes. Lighting was excellent in the room and all appliances and outlets worked. The phone light would not go off and had to be covered over for the five days. The bathroom was a bit smaller than expected but adequate, however, the showers were very spacious for the smallish bathroom. The Tram outside the window could be a bit loud, but for most of the trip I was so exhausted that I never heard a sound. In addition the Hotel provided eye plugs on your pillow on arrival. The Sauna is a “MUST DO”. It was just perfect for the exhausted traveler. However it is only open from 5PM to 11PM. Train Station across the street did provide a few exciting moments on Sunday night, when a soccer game was being played in the nearby stadium, and an extremely large number (over 20) of police vehicles arrived at the front of the hotel and around the Train Station. This only lasted about 40 minutes in total. Otherwise, the location of the hotel was quite safe for walking around during the day and late at night and the nearby train station did provide a few grocery shops for getting water and other essentials, as well as, hosting quite a few food stores where you can get anything from McDonalds to full 5 course dinners at a very reasonable price (less than 20Euros). Overall, I would highly recommend this hotel for a stopover in Leipzig Germany. However, due to the train station across the street, try to get a room away from the front and as high as possible. This would significantly reduce the street noise.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear A D C, thank you very much for your detailed feedback for you last stay in our hotel and in Leipzig. It will be a massive help for future travelers to Leipzig, thanks for taking the time to write this hotel description! We are glad to hear that you enjoyed your stay and we are very much looking forward to welcoming you again in our beautiful city! Kind regards on behalf of the entire team, all the best for you, Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Poor value for money"

2
03/11/2016

I stayed here midweek for 100 Euros without breakfast. This is ridiculously expensive for such an average hotel. First the rooms all stink of cigarettes because the hotel has smoking rooms that share the same ventilation system as the non smoking rooms. I spent the whole day after my one night stay coughing. Secondly the double rooms are tiny. Thirdly the staff mostly have no charm and are business-like to the point of rudeness. Fourth, there was no room service after 10 pm. I arrived hungry and was pointed in the direction of the station which is a rough area after dark. OK I found something to eat but for a city center hotel you expect the room service to last at least until midnight. I would say a fair price would be half what I paid.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Marty98, Thank you for writing this review regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Best regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Average Hotel"

3
27/10/2016

We stayed here in Oct 2016 - our second visit here - the first time we stayed was several years ago. The main feature of this hotel was Location, location - right opposite Leipzig main rail station - a 20 m walk across the street Our room was on the 5th floor - and was small by comparison - there was no bag stand to put our bag on - it had to be put in the wardrobe/closet. Our room had tea/coffee making facilities, TV, safe and was adequate - the beds were comfortable and adequate. We had Wi fi in our room and it worked OK for us The staff on the reception were most unfriendly - on our last day of departure our train departed Leipzig main station at 13 30 hours - check out time was 12 00 and we asked if we could have a late check out at 13 00 - to be told in no uncertain terms NO - so we departed at 12 00 and had to wait a the station. In contrast the staff in the breakfast room were much friendlier and helpful. Breakfast was plentiful with a wide variety. Our room overlooked the main station but with the window closed at night we had no noise issues - the only issue we had is out side the hotel at night there is a spot light shining on the building to high light it - which shone right into the room even with the curtains closed - at least it went out about midnight The bathroom was a modular unit - fitted into the room - very small and tight -you could not close the door when sitting on the toilet and the shower was a walk in - but a small shower with not much room to turn around in. It appears the hotel has been upgraded since we last stayed there - it was OK but nothing grand.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear George, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. We just planning the renovation of the rooms at the moment, which will be started next year. So I hope that you will consider staying with us again that we can have another chance to provide you with a superior experience. Best regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Affordability and accessibility"

4
04/09/2016

Convenient and strategically located , opposite the Leipzig Hauptbahnhof hub of transportation, with many shops and restaurants, and walking distance to the historic sites. Book early for competitive rates.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Law rence, thank you for your feedback. We like to hear that you enjoyed you stay in Leipzig and prefer the good location of our hotel to start your sightseeing tour in Leipzig. Hope to see you again! Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Tram noise, small room, preposterous wifi restrictions "

3
24/07/2016

The location is quite good, but as a result every passing tram creates a loud rumble through the room. My wife and I both have smart phones which we use a lot, so we had to log on several times an hour. We found out when we left that they have a fix for this. Why not offer this on check in? Complaint driven service is not good service. The room is small, well designed but just a little too small. Wc in bathroom is cramped. Their lack of reform to these oft repeated issues means "look around".

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Dwatsontlh, thank you for your feedback and your advice with the Wi-Fi. We already supplemented and improved the description for the login. At the moment we are planning the renovation of the guestrooms. We hope to see you again! Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Not worth a cent"

1
23/07/2016

Good location, nothing more. Hot summer day, no air condition = no/very bad sleep. The reception could only offer us some ice (however that would help), no room change, no discount, no free breakfast, nothing. The free WiFi only seems to handle one connection per room at one time, which is also quite annoying. If I visit again I would avoid Best Western Leipzig.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Joel O, thank you for taking time to give us a feedback for your last stay at our hotel. We are sorry that there was a problem with the air condition. We could already fix the problem in your room now. Please forgive the mistake. Kind regards. Jan Bitterlich General Manager Best Wetsern Hotel Leipzig City Center

"Central, ok price, not the best service"

3
18/07/2016

Two nights in Leipzig in Best Western Hotel was nothing more than OK. The service in the reception was just not what you expect from "the face of the hotel". Unenthusiastic and nothing more than necessary. The breakfast was so expensive that we skipped it. The room was fine. But the bathrooms were so small that you could hardly turn around in there. But all in all; clean, central, and OK

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Lena F, thank you for your feedback. I am sorry that we did not meet your expectations. We will take your advice to increase our services. We hope that you nevertheless enjoyed your stay in Leipzig. Hope to see you again! Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Terrible compared to other local hotels!"

1
10/06/2016

The room was so small I could hardly find a place to put my suitcase other than in the middle of the hall or on the bed. The air conditioning is worthless and only reduced the temp in my room 1 degree in three hours. The internet only allows one device at a time, so if you are a business person this is worthless. Logon with your computer, but cant be on with your phone at the same time. So you have to keep logging off and on and can never get anything done! Working on your computer? No texts or emails on your phone, and vice-versa. House keeping kept knocking on my door even though my do not disturb sign was on the door. The first time they knocked and I said "just a minute" and the guy used his key and just came on in while I was naked on my bed. Poor guy! Being close to the rail station is a plus for a tourist, but not a person who needs to sleep during the day with trains constantly rumbling by. This is not a business or flight crew friendly hotel. Much better choices in the area.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Randy D, thank you for taking time to comment your last stay in our hotel. We are very sorry, that our hotel did not meet your expectations That you just can login in one electronical device is related to safety guidelines. But the front desk can produce a separate login for each of your electronical devices during your stay. Please excuse our housekeeping staff for knocking – we already trained them again in handling “Please do not disturb”. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Excellent service and location but. .."

4
15/05/2016

I cannot fault the hotel, it was close to the station but near to the city centre. The only problem was my room and indeed the whole floor stank of cigarettes. I don't remember having to answer a question about this on the booking page and I wasn't asked my preference at reception. I am amazed that a hotel of this standard is not totally smoke free.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Peter, thank you for your feedback. Thank you, that you like our location and staff and sorry that you got a room at the smoking floor. We just have one floor left for smokers. We regret that you did asked us to change your room into another one in another floor. We can assure you that the whole have will turn into a nonsmoking hotel in the near future. Dear Peter, we hope to welcome you again when you visit Leipzig. Kind Regards. Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Nothing special"

3
14/03/2016

The hotel is minutes walk away from main train station. If you, like me, like to have a window open for air during the night get a room at the back of the hotel. I was at the front and the noise from the trams passing is horrendous. Now speaking as a large guy, the room I was given was very small the double bed just fitting into the room. The bathroom was tiny. The toilet set at an angle making using it very difficult. The shower was small and the flow of water weak. Basic run of the mill hotel in an area which isn't that pleasant to walk around late at night.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Alexander, thank you for your feedback. Our hotel is located next to the main station. On the one hand our guests can easily and quickly reach the city center and the public transportation facilities, but on the other hand it might be a bit noisy. Sound proofed windows have already been installed. If you prefer to sleep with an open window at night, we offer earplugs to our guests for a relaxed sleep. We are sorry that the room did not meet your expectations. We will keep your comments for our next renovation in our minds, promised. We also want to thank you for your advice with the shower, we will check and fix it immediately. Best regards Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"You can't get closer to the railway station."

4
13/03/2016

I stayed at the Hotel Best Western in Leipzig for one night in March 2015. It is immediately in front of a side entrance of the Railway station. So very convinient, if travelling by train. City Center is a less than a 10 minutes walk away. Welcoming staff. I had room 214, which is a quite room to the inner courtyard - so no traffic noise. Breakfast was included and very good with a huge choice. Check-out is at 12:00h, which is appreciated.

Jan_Bitterlich, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear laendersammler, thank you for your completing the survey regarding your last stay here in our Best Western Hotel Leipzig City Center. We are glad to hear, that you've slept very well in your room with view to the courtyard and that you've enjoyed our American buffet breakfast too. My team and myself are hoping to welcoming you at our hotel again, whenever your travels will bring xou back to Leipzig. Kind regards from Leipzig Jan Bitterlich General Manager Best Western Hotel Leipzig City Center

"Great hotel near train station and close to town"

5
28/01/2016

I chose this location due to the close proximity to the train station and because I am a BW rewards member. It was a great location and a great hotel. The hotel is very nice, our room was great and the breakfast had a nice variety of delicious items. We had a drink in the bar one night and it was nice. It was very easy to get into town also, either by walking or by the tram/train. The one annoyance we had was that the wifi was spotty and we frequently had to reconnect our mobile devices, but it worked OK.

Ralf_Gronbach, Manager at Best Western Hotel Leipzig City Center, responded to this review
Dear Joy B, Thanks for this fantastic review!!!! We are delighted to hear that you enjoyed your stay. I have already forwarded your nice comment to the entire team, words like yours are always a big motivation for us. Looking forward to welcoming you again soon. Kind regards from Leipzig Ralf Gronbach Hotel Manager BEST WESTERN Hotel Leipzig City Center

"Ok for business"

3
28/01/2016

Centrally located by the haupbahnhof. The rooms are quite small and dated. Didnt like the floor carpets, they look dirty. Heavy traffic just outside. Got voken up by the trem several times and had to sleep with earplugs. Breakfast is decent.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear Petter P, Thank you for having taken the time to share your impressions of your recent stay at our hotel. Your feedback is highly appreciated as this will help us look for more ways on how to provide you with a better stay in the future. Unfortunately we cannot do anything against the public transport services and the background noise caused by this. Soundproofed windows have already been installed. Maybe our very central location was kind of a compensation for this. Sorry that we did not meet with all your expectations, but I hope that you might give us a second chance to prove that we can do a lot better. Looking forward to welcoming you soon again in Leipzig Ralf Gronbach Hotel Manager BEST WESTERN Hotel Leipzig City Center

"Just an average hotel."

3
06/01/2016

I got mixed feelings about that hotel... mostly because our room was on the same side as the street... it was very laud and we hardly got any sleep because of it. Food was good and the hotel is in a very good place in the city center, but that's about it. The one thing I've hated was the small toilet, basically when you are sitting, you are not able to close toilet doors... which is terrible. It's good place for business if you come there for few days, but it's just a place to sleep, nothing else.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear yakub84, Thanks for your kind feedback. Because of our very central location, which is pretty good on the one side, on the other side it could also be a little bit more noisy. We have already installed soundproofed windows, please accept my apologies and my recommendation for one of our rooms facing the silent backyard. Please be assured that all your tips and informations will be handled with care. Looking forward to welcoming you soon again at our hotel. Kind regards Ralf Gronbach Hotel Manager BEST WESTERN Hotel Leipzig City Center

"Excellent service and location"

4
27/12/2015

We recently stayed at the Best Western for two nights during our visit to Leipzig. The hotel is conveniently located right next to the train station. Unfortunately due to the location, it can get a bit noisy during the night. The staff was very friendly and helpful as our travel agent made a mistake with our booking. We were checked into our room and upon our departure the staff informed us that everything was taken care off and we did't have to worry about the mistake in the booking. Overall, the rooms are a bit small but for what you pay it was okay value.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear Alice S, Thanks for your very kind review! We always try our utmost to make a comfortable and relaxed stay possible. Of course also, when there is little trouble with the booking. Whenever you are planning to visit our beautiful city or Germany again, we would be more than delighted to be your first choice hotel in Leipzig again. Kind regards from Leipzig to Sydney Ralf Gronbach Hotel Manager BEST WESTERN Hotel Leipzig City Center

"A hotel that fits the name!"

4
22/12/2015

If you want easy access to the train station, a clean and comfortable place to stay and helpful and approachable staff - then Best Western Hotel Leipzig City Center is the choice! This was the best of the 4 hotels we stayed in for our 12 days trip in Germany.

"Advent weekend"

4
15/12/2015

Was the only one working elevator, internet still lost and we still had to register (at 10 minutes intervals). Other alright, young staff will be incorporated excellent! Excellent location, right in the center.

"Excellent value for money!"

4
04/12/2015

Not the best hotel I've stayed in, and the room was very small. But considering what I paid for the room I can't complain. Everything was clean and nothing was broken. All the staff spoke excellent english (a bit to good, they never gave me a chance to practice my german). And the location is excellent just across the street from the Hauptbahnhof. Some people have complained about noise from the street, but I didn't experience any noise. Although I had a room facing the back yard. But there are a few things you should think about if considering booking this hotel. The room was small. Enough space for me and my bags, but if you have any mobility problems, the room might be too small. (Although there might be larger rooms.) A bit overambitious cleaning staff. They were a bit too keen on taking things that might be considered waste, even if it's not in the waste basket. The hotel claims that all rooms are air conditioned, but I couldn't notice any air conditioning. But it might be due to the fact that it was quite hot with outdoor temperatures around 30-35°C. Limited wifi. The wifi works fine, but unfortuneatly it was only possible to connect one device at a time to the internet. So using both my computer and phone wasn't possible. A bit boring lobby. Nothing to complain about to be honest, but if anyone from the hotel reads this, please put a sofa or two the lobby so your guests have somewhere to sit while waiting for others. On the whole though, excellent location and very good value for money. I would definitely consider staying here again if I return to Leipzig.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear Jonas TGB, Thanks for your kind review and especially for your detailed hotel description. It is very nice to hear we could fulfill all your expecations. Next time, just give us a hint about your preferred language, we would be deilighted to help you improve your German :). Whilst staying with us you have experienced one of the biggest heat waves 2015 in Germany. Thanks for your understanding. We will keep your complaint about the Wi-Fi accessibility in our minds, unfortunately we cannot fix this issue as fast as we would personally want to :(! Whenever you are coming back to our beautiful city, we would be delighted to be your host again. Kind regards from Leipzig Ralf Gronbach Hoteldirektor BEST WESTERN Hotel Leipzig City Center

"GOOD LOCATION BUT..."

2
13/11/2015

The location is good but the rooms looking out onto the street are badly affected by tram noise so a room overlooking the court yard is essential. Through our agent we booked a courtyard room but on arrival were told that none were available. We had booked a double bed room but our room had two small single beds. We realised that this was the only way two beds could be provided because the room was so small. Worse still was the bathroom - it was only possible to use the toilet with the door open because there was no leg room with the door shut. The hotel was unable to offer another room. No food was available on arrival at 8pm. The breakfast was good and parking was available in the courtyard at extra cost. Not worth the discomfort of such a small room.

"Close to train station and zoo "

3
20/09/2015

I loved the proximity to the main train station, the mall and zoo. Staff was fairly friendly and helpful. Breakfast was ok. Rooms were very small. It's not a bad hotel, but is really just a place to sleep. Not sure what else needs to be said about my experience. They were also very responsive with my emails to them.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear JImHaigwood Thank you very much for taking the time to evaluate your stay at our hotel. Especially your remarks about our staff's friendliness and helpfulness delighted us as we put high value on providing our guests with the best service. We deeply regret that we could not meet your expectations concerning the room size, but your comments will help us to offer a better service in the future. Next time you should check in to one of our studio rooms, these rooms are a lot bigger than our standard rooms. Anyway, we are already looking forward to your next stay with us. Kind regards from Leipzig Ralf Gronbach Regional Director BEST WESTERN Hotel Leipzig City Center

"BEST WESTERN Hotel Leipzig City Center"

5
17/09/2015

This Hotel is a stones throw from the main railway station and city centre. It has comfortable clean air conditioned rooms with working wifi if needed and least for my two recents stays there very reasonably priced. One of the stays had temperature at 30 degrees Celcius but that wasn't noticeable in the room.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear L4367RPmichaelt, Thank you very much for you wonderful feedback of your stay with us! We are delighted you had such a wonderful time with us. Your nice comments are passed on to the entire team. We are thrilled that we have made your stay a memorable one and of course that everything we do to make our visitors feel welcome and at home, is paying off. We very much look forward to welcoming you back soon on a future visit to this beautiful city. Thank you for staying with us. Kind regards from Leipzig Ralf Gronbach Regional Director BEST WESTERN Hotel Leipzig City Center

"is okay for that price"

3
22/08/2015

The hotel is located pretty perfectly in the city. But the rooms are very small, even if the internals are okay and the functional accessories are quite perfect. The surrounding is more like a lost place and maybe it is like it. The access to the railroad is perfect and the distance to the city is perfect to have a party.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear Thorsten K, Thanks for sharing with us your impressions of your recent stay in Leipzig. Nice to read that you liked the very central location. Next time you should check out our studio rooms. Sorry for the unpleasantness because of the room size. Just a less than 10 minutes' walk away is the Leipzig Zoo and lots of other sights and a big shopping mall. Please ask for some advice at the reception, because we think that the location could not be better to explore the beautiful city of Leipzig. We are looking forward to your next stay with us. Kind regards from Leipzig to Regensburg Ralf Gronbach Regional Manager BEST WESTERN Hotel Leipzig City Center

"Excellent location and service"

4
15/08/2015

Located just across the road to train station and offering air conditioned rooms with reasonable price. My room was basic clean without extra noises, offered good night sleeps while outside was 30 celsius heat wave. View from room was to inner yard parking slots, nothing to see but didn't expect anything else either. Breakfast contained from bacon to fruits and yoghurt etc, offering good variety although breakfast area might be bit crowdy on rush time. Still excellent start before taking a walk to nearby city center attractions and shopping malls. Bus & tram stops also on same road for easy trips further away from hotel. Personnel was really nice and friendly. Would visit again.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear Marko P, Thanks a million for your fantastic review and for recommending our hotel! You´re right, we are very centrally located and we are more than delighted to read that you enjoyed your time in Leipzig and at our hotel. Great to hear, that you liked your room, obviously we could fulfill all your expectations concerning our services and the variety of breakfast items. Of course, I´ve already forwarded your feedback to the entire team. It is always great to hear, that our guests had a perfect stay in our hotel. We are already looking forward to your next stay with us Kind regards to Nurmijarvi from Leipzig Ralf Gronbach Regional Director BEST WESTERN Hotel Leipzig City Center

"Good hotel beside central station"

4
29/07/2015

I stayed here for one night recently. This is a pleasant and well-run centre-city hotel located right beside the main train station. Breakfast was good and staff were helpful. Some traffic noise from cars and trams on front-facing rooms as one would expect given location but air con meant one could sleep with window closed which reduced noise to a minimum.

Ralf_Gronbach, Manager at BEST WESTERN Hotel Leipzig City Center, responded to this review
Dear nandv, Thank you very much for rating us after having stayed in town at the BEST WESTERN Hotel Leipzig City Center and we hope that you had a save journey back to Ireland. And thank you very much for reflecting such an objective feedback on us. We hope when you return to Leipzig we will be your hotel of choice and we will look forward to welcoming you back. With best regards, Ralf Gronbach Regional Director BEST WESTERN Hotel Leipzig City Center