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Best Western Hotel Empire Palace, Istanbul

4.5/5  - basé sur 1685 notations.
Hocapasa Mah. Hudavenigar Cad. 17/19, 34110, Istanbul, Turkey - See map

This Istanbul, Turkey hotel offers the most luxurious accommodations, highest quality of customer service and a convenient location to local attractions such as the Archeological Museum and Beyoglu. Centrally located in historic downtown Istanbul, the Best Western Empire Palace prides itself on unbeatable customer service and beautiful, luxurious accommodations. Situated near several Turkish towns, this Istanbul hotel offers convenient access to attractions such as the Topkapi Palace, Hagia Sophia and the Blue Mosque also known as the Sultan Ahmet Mosque. The Best Western Empire Palace offers boutique-styled guest rooms each featuring cable satellite television and high-speed Internet access. Guests are welcome to a complimentary full breakfast each morning before heading out to see all that historic Istanbul, Turkey has to offer. Hotel amenities include a foreign currency exchange, guest laundry, massage services, business center and meeting facilities accommodating up to 100 guests. The hotel also boasts a cocktail lounge and restaurant which features both Turkish and International cuisines. The hotel is conveniently located just 0. 2 kilometers from the Archeological Museum and a short distance to the AKM Taksim and Beyoglu. Guests will enjoy spending a day sightseeing or an afternoon shopping around the Egyptian Bazaar. Istanbul is also home to a variety of fairs and festivals throughout the year including elaborate events for New Years Eve and Easter. Make a reservation today and save at the Best Western Empire Palace! Enjoy your stay.

Best Western

Hotel Empire Palace

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Hotel advantages

  • Restaurant
    Restaurant
  • Air conditioning
    Air conditioning
  • Massage services
    Massage services
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1685 guest reviews
NOTE ISSUED
Excellent
1124
Very Good
403
Average
118
Poor
25
Terrible
15
REFER TO NOTICE
Business Business
122
Couples Couples
512
Family Family
519
Friends getaway Friends getaway
313
Solo travel Solo travel
92
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Vacation "

5
12/07/2018

The location of the hotel is excellent amazing atmosphere in the middle of serkci, the services in the hotel is excellent and Very good hospitality from the hotel employees, specially the front office they are welcoming with a big smile and very helpful, and a big thank to the gentle employee in the front office (irfan yildiz)

"You're the bestest restaurant in town!"

5
10/07/2018

Thank you Joseph, Adar, Robbie, and Oscar for making our Instanbul experience ever amazing! The service, food and hospitality were exceptional and we would recommend anyone to visit and enjoy the experience this place and the staff - you are guaranteed a wonderful time! P.s. Robbie's "showtime" is fantastic! See you again - Jamad and Stephanie all the way from australia. ??

"Lovely hotel"

4
09/07/2018

Stayed here for 3 nights after getting married in marmaris. The hotel is lovely in a fabulous location. Staff very friendly and helpful we will definitely stay here again. Would also highly recommend the restaurant attached to the hotel it amazing the food was great and staff were so friendly.

"Supper in Istanbul"

5
08/07/2018

Fantastic evening & supper, try the lamb baked in salt wrap for 2, a delicious meal as are the meze starters! & scrumptious baklava. Great show included, in the serving of the meal & drinks, we had a suburb time, thank you sultanAhmet Demir & entertainers

"CHADI"

5
08/07/2018

Location is very good. Personal very friendly, Irfan and Tuncay, thank you guys for all. Hope to see you soon. And thanks too to Dincer from the Spa. Personal are very helpful to let you know what to do, the the hotel is located within a walk distance to the most important tourist attractions in the the old city center, finding a parking lot is very hard .

"Best location for staying"

5
05/07/2018

This hotel was perfect . Hacer and Suleiman so good reception they are helpful and smiley every time. Breakfast good, cleaning is good. Locations is wonderful. Nearly every where. I want to coma again

"Best hotel best front desk staff"

5
05/07/2018

Stay at this hotel for 12 nights Best Western Empire Palace Hotel . Location is perfect. Breakfast so delicious and fresh. Everybody is helpful and smiley. Thanks to Hacer and Suleman they were extremely kind and helpful! Would definitely stay again.

"Best trip ever"

4
04/07/2018

This is the best hotel u can ever stay. Everything was so neat and clean. Staff was so good at everything. They can also speak very great English specially Selim. They always welcome everyone with their great smile and they all r very helpful too.

"Irfan's smile at the entrance makes you feel right at home. Amazing ambiance. "

5
03/07/2018

Hassan and Spa dincer manager provide great service. With such a friendly staff you feel welcomed, warm and right at home Overall Amazing hotel staff, great service. Centrally located. Highly recommended.

"Irfan Manager the best.."

5
30/06/2018

Hotel is really good.. Good location with good view also.. Staff is really supportive and friendly. Breakfast here is excellent. Rooms are really nice. Must visit here with family and friends and do contact Irfan, a nice person to deal with

"Hotel is 5*, Spa is owned by an Evil woman"

1
21/06/2018

I'm giving you guys a 1* rating just to get your attention. The hotel was very good and the staff are really friendly, I'm already planning on returning here again. Now let's talk about the Spa: The Spa manager is the most evil lady I've ever met, DO NOT be fooled by her. All she cares about is getting paid. We booked a reservation for 8pm at this hotel this morning, around 7pm I went to reception and the receptionist told me that our reservation has been cancelled because there was another booking they didn't know about. Obviously I wasn't happy so I expressed that, the hotel staff immediately took me down to the spa to sort something out. That's the moment I met the Spa owner, she offered to take us to another hotel for a treatment because she owns 3 Spas. That immediately calmed me down and I was happy to hear that. She took us to another hotel and I had to be seperated from my family because there was no room for me, she took me to the third hotel to her third spa and my family stayed in the second hotel. As I was getting changed I witnessed her dragging one of the migrant workers along the corridor, she then shouted at her in a language I didn't understand. She sat me in the sauna and it was off, I told her and she came and switched it on. 20 minutes later it wasn't getting any warmer so I went out to complain but she was gone, I told the poor worker and she tried to put it on but it wasn't working. I told her it was fine and that we can continue to go for the Hammam, she told me that the Hammam isn't ready and to get the massage done first. During the massage she started complaining about her manager because she saw that I witnessed the abuse she put her through. She told me that her papers had ran out and this woman hasn't paid her for this month, she's been working since 7am without a break and the manager keeps sending bookings down even after closing time. After my treatment which finished at 22:30 the worker had to run off to Empire hotel for another treatment. The water in the Hammam was cut the whole time and that's why the worker kept delaying me from going to it, eventually the water came and it was cloudy and filthy. I spoke to my family and they told me that the manager was screaming at the workers in front of them too, she's a money hungry woman who holds back the salary of her workers with the threat of calling the immigration police on her. My whole experience of turkey has been completely ruined by this, this manager doesn't deserve a place at this hotel or at Istanbul altogether. Next time I come I really hope she's gone otherwise you guys are complicit in migrant abuse which is shameful.

"4* hotel"

5
19/06/2018

Very good hotel quality with a very good spa teacher Dinçer , nice room , very good room service , great place in istanbul . It was nice to meet irfan yildiz , the reception man , thank you for everything

"Happy time with friend irfan reception "

5
18/06/2018

I like to suggest to all this hotel, the service was very good and rooms are clean, staff are very friendly and cooperative, we checked in early and no hidden fesses added to your reservation, in addition the breakfast was delicious, so we spend happy time with friend in this hotel

"Diamonds in istanbul"

5
17/06/2018

It was a fine experience. The rooms were well equipped with clean washrooms. They were cleaned on alternative days. Moreover, the hotel was located near to most of the tourist destinations such as grand bazaar, hagia sophia, sultan ahmet mosque etc. The staff was nice and helpful especially the receptionist Mr. Suleyman, the room maker and other hotel assistant engaged with our room. I would recommend this hotel for it's comfort and location.

"1st in Istanbul"

5
14/06/2018

I stayed at hotel empire palace it has good location breakfast was so delicious staff was very fantastic specially suleyman was amazing guys he help us for everything i will recomend for everone if i go istanbul i stayed there again thank you suleyman

"my best hotel"

5
14/06/2018

the location is near to blue mosque and other museums the room is pretty clean and the breakfast is basic and is pretty good the reception manager, Suleyman is a helpful man where he helps us to buy simcards and giving us an offer to have a city tour for our stay

"superrr"

5
14/06/2018

location is good, near to the tramp, the bedroom is comfortable, it is clean, the breakfast also taste good. the reception named Suleyman is very good, very nice and very kind, he's a good person. it's the place that i recommended.

"Mr shabir"

4
13/06/2018

The hotel is very good and the staff are friendly specialty saleem was helpful and speaks good English and advised us any thing we asked even the shops are near and a lot of restaurants busy lively place

"Amazing staff"

5
13/06/2018

I like location hotel close everywhere blue mosque 5 minutes away by walking all attraction close hotel room very clean wifi very fast staff very helpfull if you need anything ask staff they help you specially suleyman very kind he was amazing man thank you for everything

"Very Courteous Front Desk, Amazing Location, Awesome Family Experience"

5
05/06/2018

I travelled to Istanbul with my kids (aged 3 and 8 years) in May 2018. Now I wanted to be close to all the historical sites as the kids are not too keen on long walks. This hotel was just perfect for this purpose. Topkapi Palace was just around the corner, Hagia Sophia and Blue Mosque were 600mts away. Grand Bazaar and the spice market close by. The Big Bus hop on hop off tour starts from Sultanahmet Square, where the Hagia Sophia is located. If you're booked on to the Bosphorus river dinner cruise, they tour organisers pick you up and drop you off at this location. There's a great restaurant (separate ownership) within the complex. The hotel offers Turkish Baths and massage packages at discounted rates too, which was very relaxing for us at the end of a full day of sightseeing. The street on which the hotel is located has a bustling marketplace with a variety of restaurants, souvenir shops, grocery stores, Turkish spice dealers, handicraft showrooms which stay open up to 1 am in the morning. If you're in the mood of late night shopping, this is ideal. So this hotel is just perfect in terms of location. I had booked a superior triple room, and our family of four were comfortable in that space. The rooms were very clean and well maintained. The only negative for this property was the sound of the Tram which passes right in front of the hotel. I suggest you book a room in the back of the hotel, away from the Tram line. The front desk is manned by very courteous, well-mannered staff. They'll go out of their way to ensure you're comfortable and happy. Special shout out to Tuncay and Irfan, who helped us decide our daily routines as well. I'm definitely gonna come back here on my next visit, our stay was superb.

"Amazing"

5
30/05/2018

Staff are very helpful and professional. I love this hotel everything's are beautiful. Melissa is very nice person she is very kind to us. Location is amazing blue mosq under ground cistern by walk 5.minutes tram station just on the corner.

Hacer A, SALES DEPARTMENT at Best Western Empire Palace, responded to this review
Dear Selen, Thank you very much for your nice review. We hopte see you again in the future. Best Regards, Melisa DONUKOK

"Superb Stay. Warm Staff. Great Location."

5
28/05/2018

Stayed at this property for 4 nights and it was an amazing experience! We loved the location right in the centre of sirkeci! We were personally taken care by all their staff especially suleiman and tanjay.They went out of their way to make our stay comfortable and gave us the true turkish hospitality! ! We will definitely go back there again! Missing istanbul

"Four Days At the Best Western Empire Palace Hotel & Spa"

5
28/05/2018

This is a nice small hotel located in the old Western side of Istanbul. The decor is typically Ottoman and the place is clean and well decorated and presented. The staff without exception were helpful, courteous and couldn't do enough to please. The rooms are not big but they are just right for couples, the beds I found firm and comfortable with cotton sheets and cotton duvets. Nice to sleep in. The en-suite bathroom was spacious, modern and had an excellent shower. The breakfasts were included in the price, buffet style and Turkish with cereal, fruit and cheeses. Adequate I would suggest. The staff were all polite, helpful and always ready to offer a friendly smile. We would stay there again so no better recommendation.

"Good Hotel. Good location. Very small rooms"

4
27/05/2018

The hotel is close to lot of attractions and food joints. Lot of shops also nearby. The staff is helpful and quick. The breakfast taste is good , but very limited variety. We are not vegetarians , but would be difficult for a veggy to have breakfast. The pizza which we had was delicious. One negative point is that the rooms are very small. This is despite the fact that we where in Triple room.we had hardly any spaces to move in the room.Wifi is good. All in all good for a short stay. Would not recommend for a long stay.

"Very kind"

5
17/05/2018

Nice hotel and super well located in Istanbul, I'll always recommend it to my friends, the personal has a very kind behaviour, I felt like home. The outside terrace is also recomendable to eat any of their delicious Turkish dishes.

Hacer A, Sales Departman at Best Western Empire Palace, responded to this review
Dear Pau, Thank you very much for your nice review. We hope to see you again. Best Regards, Melisa DONUKOK

"Amazing Holiday"

5
17/05/2018

Lovely hotel, staff are very helpful amazing location Thank you Melisa. Ege'nin you nefes some information about area ask reception they are helpfull anda kind. Tram,bus Justin bu Walker two minutes. Also you should see Grand baazar in Sultanahmet soo manuel turistlik place.

"Nice hotel and nice guys suleyman"

5
15/05/2018

I stayed in this hotel with my family and we really enjoyed there! Hotel located is in centre and very close to historical places like blue mosque and st.sophia and others ...hotel is very clean and staff are very friendly especially suleyman(front desk manager)..breakfast has very good choices and fresh..there's a belboy called Toncay or Tuncay I can t really remember his name but this guy is very kind and smiley face And he really helpful man .. And another thing is internet connection is very high and quality which made me surprise for an hotel.if I go to Istanbul I will definitely stay in this hotel-....

Hacer A, Sales and Guest Relation Departmen at Best Western Empire Palace, responded to this review
Dear Souza, Thank you for sharing your five star review with us. It sounds as if you enjoyed your recent stay and we are thrilled to learn that you we're able to experience the holiday season in the city! We will also be sure to forward your compliments regarding to the rest of our leadership team. We look forward to welcoming you back soon. Best Regards, Melisa DONUKOK

"amazing"

5
13/05/2018

i stayed here 3 night with my family we get enjoy really nice hotel very clean breakfast was amazing staff so nice they help us turkish bath was nice especialy suleyman very gentelman we wiil recommend all our friends thank suleyman we miss you

EMPIRE PALACE H, Sales and Guest Relation at Best Western Empire Palace, responded to this review
Dear Khalid, Than you very much for your nice comment. We hope to see you in the future again. Best Regards, Melisa DONUKOK

"My first holiday in Istanbul"

5
11/05/2018

Our first experience in Istanbul was great! Suleyman and the other staff members of the hotel gave us a very warm welcome offering us some tea while we waited for the room to be ready (we were three hours early and checked in after a few minutes). The room was very cosy and clean, and there was everything you need, even a kettle and a variety of teas. Breakfast was perfect as well: nice room and very good food. The hotel has a great location. It is very close to many must-see monuments and has a lot of restaurants and venues around. The staff is very helpful and able to give you any advice about public transportation and other general information. They arrange also tours around the city by boat and bus and offer massages and Turkish bath inside the hotel. We strongly recommend this hotel to anyone who wants to have an unforgettable holiday in this amazing city.

EMPIRE PALACE H, Sales Departmen at Best Western Empire Palace, responded to this review
Thank you for the excellent review, Valerio! It's wonderful you had such a fantastic stay in our hotel! The comfort and happiness of our guests are important to us at Best Western Empire. We're thrilled you enjoyed our comfortable rooms so much. That's what we like to see! We're also pleased to hear you were able to take advantage of our convenient location. We look forward to hosting you again soon for another amazing experience! Have a stellar day! Sales Departmen Melisa DONUKOK

"Good stay"

5
11/05/2018

Very nice hotel, well located near a number of the major attractions and the tram line. Nice restaurant, rooms clean and well kept, excellent helpful staff who can get you a bargain, especially Suleyman!

EMPIRE PALACE H, Sales Departman at Best Western Empire Palace, responded to this review
Dear Guest thanks for the fantastic review, It's excellent you had such an amazing stay with us at Best Western Empire! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another stellar experience with you soon! Have a beautiful day! Best Regards Sales Departman Melisa DONUKOK

"Very average - expected better for the price"

3
08/05/2018

The location is perfect if you want to live in Sultanahmet - everything is close by and walkable. The immediate area has a lot of amenities and food stalls - very useful. However, I expected much better for the price and in light of the glowing reviews here. The staff were warm and hospitable but lacked knowledge of even basic things in the area. The room was cramped, very loud as it overlooked the tram line and poorly laid out. The housekeeping were lovely people but audaciously suggested we did not change the linen on our penultimate day as we were soon to check out! The WiFi was poor and patchy. Overall it felt like a budget hotel but at a premium price. Would not recommend.

"Excellent"

5
07/05/2018

I stayed in this hotel for 3 days with a group of friends. The location is great as it was very close and walking distance to the sightseeing destinations. The hotel was very good and the staff particularly Selim was very helpful and efficient throughout our stay at the hotel. I would highly recommend this hotel to others.

"A different city break"

5
05/05/2018

The staff were exemplary and most attentive. We had 3 families staying on our floor who were very noisy late at night and this was dealt with by the staff. Prime location to see all main attractions as only there 4 days. Breakfast was fine. Great at night having a drink before bed entertained by yusuff and other waiters. Only down side is noise if trams but that's the trade off being so central. Well done everyone at the empire palace! The Geordies

"Nice hotel and great location"

4
05/05/2018

Stayed for 4 nights. Clean room and a great shower. Nice and helpful people especially TJohn (Tuncay) location is great for Top kaput and Hah Sophia etc. Noisy at night but to be expected and did not worry me Restaurant attached is good also I would use this hotel again

"Incredibly hospitable"

5
04/05/2018

I sent three lone women oap's to the best western Empire ....The hotel staff were incredibly hospitable kind attentive and caring. They looked after the ladies with great care and affections and made sure all was ok. The hotrl is prime location the rooms are very clean and the staff are almost like family AMAZING ...i know where to send my clients Thank you for your hospitality Best western Empire Sulayman your amazing Thankyou

"Good place for couples"

5
03/05/2018

Good things: Comfortable rooms Nice & supportive staff: Suliman & Tuncay Nice breakfast and delicious Excelent location it is close to all major site blue mosque 5minutes away by walking and hagia sofia mosque close if you need anything ask suleyman he can help you

"Super!!"

5
29/04/2018

We stayed 7 nights at the Best Western Empire Palace and were happy to have chosen this hotel. Location is excellent. Topkapi Palace, Gulhan Park, Aya Sophia, Blue Mosque, Galata bridge etc.. are all walking distance! Public transport very near. Lots of restaurants in the area. Restaurant at the hotel is good too! We were pleased with the staff, especially Irfan and Tuncay. They were very helpful and really made a difference for us! Nice guys too.. We would come again for them. My wife tried the Hammam (massage) at the hotel and was very satisfied. Breakfast is ok but could be better. More fruit and more variety would be welcome. Greetings from the big Belgian/Thai/Jordanian family ;-)

EMPIRE PALACE H, Sales and Guest Relation Departman at Best Western Empire Palace, responded to this review
Dear Capu; It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another stellar experience with you soon! Have a beautiful day! Best Regards, Melisa DONUKOK

"Great location to explore old city"

5
23/04/2018

We choose this hotel base on its location and it certainly did not disappoint. It was close to public transit and to the sites of the old city (Sultanahmet area). Just a 2 minutes walk from tram (Gulhane) and within walking distance to hagia sophia, blue mosque, grand bazaar, galata bridge, etc. The best part of the hotel was the amazing staff that were friendly, helpful and went out of their way to tend to our needs. Suleyman and Tancay (T.J) always had a smile on his face made us feel as though we were friends rather than guests. In fact, TJ even walked us to dinner on the first night of our arrival to ensure we found the right restaurant. The rooms are a tad small but you are in a prime location. The breakfast was basic but sufficient for our needs. It was a clean, comfortable, and cozy hotel with an amazing location and staff. Highly recommended.

EMPIRE PALACE H, Sales and Guest Relation Departman at Best Western Empire Palace, responded to this review
Dear Mamak, Thank you for the fantastic rating! We're delighted to hear you enjoyed your stay with us! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were able to accommodate you during your stay. We look forward to hosting you again in the future! Thank you again for taking the time to share your review. Have a wonderful day! Best Regards, Melisa DONUKOK

"Good hotel near Sultanahmet"

4
22/04/2018

we Stayed here on March 2017 for 4 nights. Checkin was good and fast. The room was fantastic compare to other hotel's room in this area. Make up service was very good. breakfast was average and the restaurant was very small.Location is very good and easy access to Tram and sultanahmet district. at the time of our stay, hotel full of Arab guests and the corridor was very noisy. overall we had average stay at Best western Empire palace.

EMPIRE PALACE H, Sales and Guest Relation Departman at Best Western Empire Palace, responded to this review
Dear Reza, Thanks for sharing your feedback with us, It's fantastic to see how much you enjoyed your recent stay! We strive to provide our guests with a very comfortable environment and top-notch service. We look forward to hosting you again, in the near future for another outstanding experience. We are very sorry for the noisy we wished you told us about this problem at the reception we were short out this problem. Thank you again for taking the time to share your feedback, and we hope you have a fantastic day! Best Regards, Melisa DONUKOK

"Luxury "

5
21/04/2018

Very Good hotel with Extra ordinary supported staff specially Manager IRFAN who manage our 2 3 very good trips with our comfort zone and love to be there again with this mangment and thier love. Thank you Mr. Irfan thump up.

"Location, Location, Location, and Convenient with outstanding service"

5
21/04/2018

The hotel has an amazing location. Just a couple minutes from the tram. So close to all the sites in the old quarter (hagia sophia, blue mosque, grand bazaar, galata bridge, etc.). The best part of the hotel was the amazing staff that went out of their way to tend to our needs. I would especially like to call out Irfan, Suleyman, and Tuncoy (T.J). T.J always had a smile on his face with a warm welcome and made us feel as though we were friends rather than guests. Both Suleyman and Irfan were able to accommodate a room change for us with no fuss. The three of them were patient, kind, and very helpful. This is clean, comfortable, and cozy hotel with an amazing location and staff.

"Best experience "

5
19/04/2018

Awesome friendly staff. Always helpful. Great location to Sultan Ahmet attractions. Comfortable compact rooms. Thumbs up to reception staff for their attentiveness. Breakfast is a variety of hot and cold including fresh fruits. Hotel is clean and in good condition. As with most places smokers tend to congregate at the entry. This is out of the hotels control though.

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Thank you for your kind review and for choosing to stay at the Best Western Empire Palace. We thrive on providing great memories for our guests and your comment shows that we are hitting the mark. Our front office team Suleyman, Irfan and Selim are truly service professionals. Please be assured we will certainly share and recognize your kind review with our team. We look forward to welcoming you back to Istanbul again soon. Best Regards Alihan Akkoc

"Perfect hotel"

5
18/04/2018

A lovely hotel in the heart of the old city. Clean, quiet, cozy, excellent service, delicious and varied menu.The staff is very responsive and friendly. I recommend it for a comfortable stay in Istanbul.

"Friendly and cozy"

5
18/04/2018

Very friendly people at reception Clean rooms Delicious breakfast Great location where you can find everything you need, meet friendly locals and foriegners. Close to sultan ahmed Alot of restaurants and cafees nearby..

"Best, lovely and kind staff "

5
18/04/2018

They have so good breakfast and Turkish coffee, great location in the middle of old city and every things so close for example Ayasofia, Sultan Ahemt, Egypt market and many others places. At the last..Salem and Sulman so friendly and lovely.

"excellent experience"

5
11/04/2018

My friend and I travelled to Istanbul in March 2018 for a week. Our stay at the hotel was part of our fabulous trip to this amazing city. The hotel is close to public transport and tourist attractions in the old city. It is centralized to cater all of your needs. The stay was pleasant and we can only rave about the staff. The frontdesk was always on duty. Thanks to Sulaymane and especially Irfan who always had joke to share and gave us good offers on the hotels spa and hammam. Our morning breakfast was always a highlight with bellboy Tuncay Ceyhan with his charms and assistance always but a smile on our face. The breakfast served was more than satisfactory. especially try the Pistachio cake served with breakfast... delicious!!! You can have a good hearty breakfast that keeps you going till lunch. The rooms are clean and housekeeping ladies were very on the ball. The rooms were comfortable and more then adequate after a day of sightseeing. The spa and hammam experience was very good and the staff is very accommodating and we had a very relaxing experience. If you looking for an affordable hotel with more than basic leisures this is highly recommended.

"HOLIDAY IN ISTANBUL"

4
06/04/2018

A very nice hotel with wonderfull staff.it s clean..the staff is very friendly..we feel like home.the location is perfect..it s near to everything.i will come again.the food is nice and the room are very comfortable

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Dear Farah, Thank you for taking the time to share your experience with us. It is great to see that the service provided by our staff was above your expectations. Your feedback highlighted some areas where we need to improvement and we appreciate you bringing them to our attention. Our location is ideal for most of Istanbul's best attractions and we are pleased to see you enjoyed it! We hope to have the opportunity to welcome you back to B.W. EMPIRE PALACE in the near future! Best Regards Alihan Akkoc

"Helpful service"

3
06/04/2018

I stayed at this hotel for 5 nights with my family. The hotel had a more European flavor to it than the Best Western hotels I've stayed in the US, which is something to be aware of if you are expecting the hotel to be just like the Best Westerns in the US. The people working at the reception helped us with storing our luggage since we arrived at the hotel early in the morning. The best thing about the hotel for us was the location, being on the tram line in the Sultenahmet area and within easy walking distance of such places as the Topkapi Palace, the Blue Mosque, and the Grand Bazaar. The old train station used by the Oriental Express train is also quite close to the hotel. Our room was a reasonable size by European standards and was clean with comfortable beds. The only negatives for us were the noise from the street below and the fact that cigarette smoke drifted into our room from people smoking outside the hotel. I am quite sensitive about cigarette smoke and I smelt it in the hotel reception and hallways. The breakfasts were quite hearty, with a selection of cooked and cold items. There are lots of cafes, restaurants, and shops in the area around the hotel. We enjoyed our stay.

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Thank you so much for your review of our hotel. We are happy to hear that you enjoyed your stayed with us, and glad you were able to take advantage of our amazing location. Your comments on the friendliness of the staff will be shared with our entire team, and we hope to welcome you back to Istanbul very soon! Best Regards Aliha Akkoc

"Lovely hotel!"

5
05/04/2018

Went for 5 nights for my mum's birthday. Hotel was situated in a very good area and about a 10 minute walk to the blue mosque. Staff were very friendly especially at the international restaurant beside the hotel. Overall an very enjoyable trip :)

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Dear Amina, Thank you so much for your review of our hotel. We are happy to hear that you enjoyed your stayed with us, and glad you were able to take advantage of our amazing location. Your comments on the friendliness of the staff will be shared with our entire team, and we hope to welcome you back to Istanbul very soon! Best Regards Alihan Akkoc

"Fantastic location"

4
02/04/2018

Breakfast service and reposition of food needs to be improved. Within the classic style rooms are ok and bathroom updated. Reception service very polite and pleasant. Fantastic location at walking distance from the city's main attractions.

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Dear Paula, Thank you for taking the time to share your experience with us. It is great to see that the service provided by our staff was above your expectations. Your feedback highlighted some areas where we need to improvement and we appreciate you bringing them to our attention. We hope to have the opportunity to welcome you back to B.W. EMPIRE PALACE in the near future! Best Regards Alihan Akkoc

"Excellent"

4
01/04/2018

Overall, this hotel gave us a excellent experience altogether . Staff were so polite and friendly, which made the experience pleasant. Special thanks to Irfan, who was at the front desk - he really looked after us, and helped us out a lot. The hotel room was clean and had all facilities available and room service was great. Hotel itself is in a perfect location accessible to main attractions. We owe our first time in Istanbul to this hotel - many thanks a

"Very nice hotel "

5
29/03/2018

First i really want to tell you that staff are very friendly and helpfull ,especially suleyman and Tuncay.these two guys has really smily face :).they are really helpfull they made our trip extra nice and helped almost everything .. The hotel is very close to topkapi palace and walkin distance to blue mosque and St Sophia. .breakfast is delicious and many options we enjoyed. .rooms are clean too and they offer us turkish tea as welcome !we really recommend this hotel because we enjoyed every day in there...

EMPIRE PALACE H, Owner at Best Western Empire Palace, responded to this review
Dear Zeinab, It is truly rewarding to hear such positive feedback. I'm delighted that our team made you feel at home. We always strive to provide our guests with a memorable experience. I will be sure to pass along your kind words. We look forward to welcoming you and your family again in the near future. Kind Regards, Alihan Akkoc

"Bad Rooms, Horrible Customer Service if you don't buy their tours!"

1
28/03/2018

Good: 1. Breakfast was excellent 2. Location was excellent 3. Clean Bad: 1. Wifi was slow 2. Did not acknowledge in any way Diamond Status 3. During check in kept saying, "your room will be ready in 15 minutes. 2.5 hours later it was still not ready! As an ex hotel manager, this is one of the WORST thing you can do! Don't these people have any customer service training??? Just say when it will be ready, We wasted a lot of time waiting because of this lie. I found this extremely unprofessional. 4. Room was NOT what they show online. It was extremely small. One of the smallest room we've stayed at. It was impossible to walk around the bed, that's how small it was. Forget about any upgrades for Diamond status, but simply providing an advertised size room would've been great. Especially when you consider the fact the hotel was not busy at all. 5. Tiny washroom. 6. Staff just seemed uninterested in service in any way and were more into talking to each other instead. 7. I found part of their horrible customer service started at the check in when the first thing(!!) they asked if we would want to join their tours. When we said no, the whole thing above started, with a change of attitude. So...yah. Perhaps take the tours if you want good service and good size rooms at this hotel. Otherwise, don't expect good service or good rooms. And this is the truth and you can read other reviews stating the same thing!! No tours - no customer service or good rooms. Despicable! Don't trust the current exaggerated high ratings from reviewers who only have 1 review. PS. based on pictures other people posted here. The front desk person who was behaving so badly and spoiled our stay was Suleyman. Will not stay here again!

"Hassan asadzadeh"

4
28/03/2018

Very nice and good lacation Very nice and attractive surronding Compelet breakfast Warm staff Near to tranportation as tramvay and metro Close to hostorical places A well place to stay Good experience You can enjoy......

"Leisure visit with partner"

5
25/03/2018

Visited this in month of March - a bit cold in Istanbul. Hotel is located at a very nice place, room was very pretty, staff was very courteous and food served was tasty. Staff helped with airport transfers and taxi - had all kinds of deals. Very nice. Recommended for couples and family. Tip: ask Irfan for a good deal on Hamam!

"Nice and clean with friendly helpful staff "

4
07/03/2018

Our family of 5 stayed in Nov the hotel was warm and clean. Very close to tram stop and we walked to the bazaar so tha was close by to. Overall happy with our stay. Staff were very helful and friendly. Nice breakfast.

"Excellent"

5
27/02/2018

This hotel is very near agia-sofia and Topkapi. The room was very clean and the staff here very warming and helpful, especially one named Suleyman. It's also near a tram station and there are some good restaurants nearby. I had a very good time here!

"Best hotel in my life"

5
27/02/2018

Evetything was amazing, the hotel is very very close to all monuments like Agia Sofia and TopKapi. The rooms were very clean and the decoration was so cultural! But the best part (that matters for me!) was the kindness that all the staff showed to me and my family and specially Suleyman! I totally recommend that to everyone!

"Family Vacation "

5
24/02/2018

Best deal for the price. Very friendly staff especially Salim at reception. Located at a very convenient place close to tramway station. A lot of historical places around the hotel. Breakfast is ordinary and not a lot of variation day by day. Housekeeping is good. Overall I'm happy with the service.

"?stanbul holiday "

4
23/02/2018

Everything was great the reception, staff, clean, location of the hotel near the tram station many shops were around .. the only comment is the size of the room we were 3 people .. there was not enough space to our baggage / you need to change the dishes of the daily breakfast

"ISTANBUL BEST HOTEL"

5
22/02/2018

Amazing hotel, well situated (center of the Historical part of the city), very kind team and excellent food! Thanks to Tuncay, Suleyman, Nejim and all the staff! Thanks to Irfan too! All of them are helpful, available to guide you and offer you best service and assistance you need!

"Worth every penny "

5
22/02/2018

A very nice hotel, clean, good staff from receptionist to the janitors. Breakfast was tasty. Location was perfect, gulhane and sirkeci are within walking distance including major attraction such as gulhane park, topkapi, hagia sophia and blue mosque and places to eat and souvenirs. I will definitely suggest empire palace to my friends.

"Second View"

3
20/02/2018

Having stayed in 08 & knowing the great location this hotel enjoys I was looking forward to a 2nd visit. They took us to a room on the top floor only to find someone else in it; so we got a room on 1st. As a result we were subject to the noise from the cafe below. Late on our 3rd nt we experienced a lot of noise & my partner went down to complain. He was ridiculed & staff seemed disinterested. We complained the next morning & expect a refund for that awful night. I see comments on staff pushing tours - we were sold a Bosporous Dinner & Show at €100; it was awful & we got our money back! I grieve the loss of the charming rooftop breakfast area but the new cafe area is sensible if soulless. I didn't visit the Hamam this time but it was very authentic in 08! The location is still great just down from Topkapi Palace so one can walk to the Blue Mosque & Hagia Sofia, Bazaar etc which are magical: but Management needs to address the noise issues & adopt a more professional approach.

"Very nice place"

4
11/02/2018

Everything was very good ,we recommand this place .the employees were very helpful and welcoming especially Suleiman ,Tamer,Irfan, Tuncay..we will definitely come again and encourage everyone else as well

EMPIRE PALACE H, Public Relations Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for the great review! We're happy you had a pleasant experience with us! It's lovely you enjoyed our friendly service and delicious breakfast so much. That's what we like to see! We endeavor to offer a top-notch experience for our guests at Best Western Empire Palace Hotel so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day Warm regards, Nilgün AVCI Social Media Manager

"Best experience in istanbul"

5
10/02/2018

The 1st time in istanbul .....Best western hotel is a nice place and in a quiet street..... stuff are freindly.... rooms are ... I recommend to visit it . ...thank you to suleyman he is very gentelman helpful person if i come to istanbul i stayed here again

EMPIRE PALACE H, Public Relations Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for the great review! We're happy you had a pleasant experience with us! It's lovely you enjoyed our friendly service and delicious breakfast so much. That's what we like to see! We endeavor to offer a top-notch experience for our guests at Best Western Empire Palace Hotel so we'll be sure to discuss your concerns moving forward. We look forward to hosting you again soon for an even better experience! Have a lovely day Warm regards, Nilgün AVCI Social Media Manager

"Great Service as usual!"

5
09/02/2018

This is my 3rd stay at this wonderful hotel! The reason I keep staying here is that the rooms are cozy and clean and the staff is really friendly. The hotel is also close to all the main sites. A big thank you to Sulayman for all his help and really going out of his way, much appreciated!

"Best Hotel in Istanbul by Suleyman"

5
09/02/2018

I highly recommend this fantastic hotel nearby with great historical places. The hotel staff is really pleasant and good. Especially Mr. Suleyman. I have stayed in this hotel already 3rd time and Mr.Suleyman and Mr.Irfan is always good!

"Terrible experience "

2
07/02/2018

This was my first time in Istanbul, however the flight landed early so I arrived the hotel before the sun came out. The desk charged me 60TL for early check in with breakfast service which is fine because I can start my journey with everything settling down. When I came back from exploring at 5 pm, the front desk told me that they had to move my room because some problem in my old room. I had no idea what happened but I was directed to my new room and the front desk guy said they would move my stuff to my new room. I wasn't able to access to my old room and pack my stuff because they have already let out the room to other customers according to them. I had to tell them what else I have left and I almost forgot I also left my 1000 USD in that room too. I was glad that the money found it eventually but this does really made me very uncomfortable. Also one of the front desk staff tried to promote the trip even though I told him that I have a plan, every time I walked out of the hotel I was really scared. The room is fine, tv doesn't really work in my new room, I couldn't call to front desk even though my plug is on, the restaurant next door has some shows or whatsoever they were loud dancing and singing after 11pm when I tried to get some rest.

"Not sound proof"

2
03/02/2018

Nice and clean rooms. Breakfast was basic with same menu everyday. Staff will try to sell you tours, I suggest either haggle with them for a better price or do your own research. Also the airport shuttle is much cheaper if you arrange from outside rather then asking the reception. They will tell price in euros which I don't understand as it is not the national currency. Biggest problem is noise you can hear the neighbors and even the staff when they are talking to each other. Tram noise is definitely an issue but after midnight there is a relief.

"My Review about Best wester Hotel"

5
31/01/2018

Hotel service is really good , clean and comfort rooms, price is fine also. All staff are too kind, cheerful and helpful . The hotel Location is near misr bazar which i really like !! Breakfast is tasty..??????

"Very nice Trip"

5
31/01/2018

The Hotel is very good located in Sultanahment area. Staff is helpful and very friendly. On the Breakfast Buffet you can find everything you need for a good Breakfast and of course nice strong Turkish tea. The owner is a very friendly and welcoming person.

"Best SPA ever"

5
28/01/2018

Absolutely amazing location, very friendly and helpful staff. Our very special thanks go to Guzel and Dinger who gave us an unforgettable magical experience in the hotel's SPA/hammam. See you again, guys!

"Ok Hotel Experience"

3
27/01/2018

The guy at front desk tries to sell you some tours, and if you don't buy from them, the tone gets changed. Stayed for 6 days, after day 3, called us to the room around 11:30 pm while we were sleeping to let us know we need to pack our stuff and move to another room in the morning. They gave us a better room, but could have waited until the morning to let us know. When asked the reason for moving, they said to do renovation!!. Great location close to the tramway and marmarway. Walking distance to galata, and other tourists location such as blue mosque and Haja sofia. Supposed to be smoking free hotel, but the smell of someone smoking was bad. Breakfast was very basic and not fresh specially the bread. The breakfast area gets very crowded after 8. Safe box didn't work. Wifi signal was weak. Room was cleaned every day.

"Amazing Stay"

5
22/01/2018

We stayed for two days at Best Western Empire Palace in early January. Very close to all major attractions. 2 mins from the tram station. Very friendly and helpful staff. Breakfast was amazing with wide variety. Suleyman and Salem are wonderful hosts and always ready to help. Would definitely book my stay again at this hotel.

"10/10"

5
04/01/2018

We spent excellent time.location was ideal walking distance from historical icons.Breakfast was amazing.suleman saleem and irfan were helpful: we are thankful for such hospitality..10/10 ijaz Ahmad pakistan

"Fantastic experience"

5
01/01/2018

Great location, extremely friendly and helpful staff, very accommodating. Small but nice rooms,good bathrooms hot water available 24 hours. Very close to market,food outlets,tram station etc., Very centrally located. Will definitely choose same hotel next visit.

"Review #"

5
23/12/2017

Great service!! Very pleased with the service and breakfast buffet. Great location close to shops, mosque and Grand bazaar. Would come again with family in future. They offer spa, massage and tirkish bath ?

"Terrible"

1
01/12/2017

The worst hotel I ever have been to unfortunately. The sheets are dirty and old, the safe boxes are looked and they can't do anything about it and there is a problem with the card power cutter causes the electricity in the room to not work sometimes or to cut suddenly. You can hear EVERYTHING through the walls. The noise from the street, tram and other neighbors rooms won't let you sleep. The staff aren't very cooperative especially when you pay in advance. I was tricked by the high ratings of this place, which I discovered from the pictures to be meant to the other branches of the company. We were a group and booked three rooms in different three levels and these problems exist in all three rooms except the electric problem that exists in two rooms.

EMPIRE PALACE H, Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for the great rating! We are always working very hard to provide high-quality experiences for all of our guests. We appreciate that you enjoyed our location, but we are disappointed to hear that we could have done more for you. We will share your feedback with our team moving forward. We look forward to sharing an even better experience with you soon at Best Western Empire Palace Hotel! Have a beautiful day! Warm regards, Nilgün AVCI Social Media Manager

"Average hotel, stay at own risk. "

3
29/11/2017

The only thing good about this hotel is the location, otherwise don't believe what you see in the pictures. The rooms are not great and the hotel looks quiet different from what it looks like on the picture. The staff were nice and breakfast was the same and average for 6 days. Next time I will stay elsewhere mainly because they don't let visitors in their hotelrooms when you are a guest.

EMPIRE PALACE H, Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Best Western Empire Palace Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI Social Media Manager

"Good hotel"

4
28/11/2017

This place has a great location, very near the tram and the marmaray. you can walk to galata in a few minutes and also in a few minutes you can be in gulhane. the room was ok, we had some budget option so our window looked into some kind of uneventful back yard. it was peaceful and cleaned every day. the breakfast was great and full of options. the dining area had great morning light and was well ventilated. lady in charge was very nice and helful. all the guest were very cool too, from all over the world. my only gripe was the really pushy frint desk guy who kept pushing me to write a great review for them on booking from literally our first conversation. when i asked for some help mailing some post cards he said he'd do it for me, took my cards. then asked for the review again. as we were leaving i said id do it when we come back at which point he handed the postcards back to me and said you can do this youself. everything was good at this hotel except suleyman.

EMPIRE PALACE H, Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for the stellar review! We're delighted your time with us was so wonderful! It's fantastic you took advantage of our convenient location in the heart of the city. We endeavor to offer a memorable experience for all of our guests at Best Western Empire Palace Hotel. We look forward to hosting you again soon for another excellent experience! Have a splendid day! Warm regards, Nilgün AVCI Social Media Manager

"wonderfull"

5
22/11/2017

Excellent room Very good food Excellent location Friendly and helpful staff especially Suleman and hacer they help you for all question Strongly recommend for tourists visiting istunbul. see you next time wifi was very stronge

EMPIRE PALACE H, Manager at Best Western Empire Palace, responded to this review
Thanks for the wonderful review! It's excellent you had such an amazing stay with us! We're delighted our team made you feel so welcome and valued during your time in our hotel. We endeavor to go above and beyond to ensure our guests have a memorable experience. That's what we like to see! We can't wait until your next visit so we can share another stellar experience with you soon! Have a beautiful day! Warm regards, Nilgün AVCI Social Media Manager

"Great hotel & great service ??"

5
14/11/2017

We had a wonderful time. Rooms were clean and comfort. The staff were amazing. Mr. Irfan was so nice and helpful and took care for us offeeing a good and quite room. Mr. Ali great person and helpful. We felt really great and welcome. The hotel had a great location. Tram was near. Everything was near...restaurants, coffees, bars & shops. It was perfect for our weekend??

EMPIRE PALACE H, Manager at Best Western Empire Palace, responded to this review
Dear Guest, Thank you for taking the time to share this wonderful review! We are very pleased to hear that you had an enjoyable experience with us! We appreciate all of your praise for our service; we work very hard to ensure every guest feels right at home. We are delighted you felt welcomed and valued during your time with us at Best Western Empire Palace Hotel! We'll be sure to pass along your kind words to our team. We'd love to share another positive experience with you in the future! Have a beautiful day, and thanks again for sharing! Warm regards, Nilgün AVCI Social Media Manager

"Best staff and location "

5
29/10/2017

The most I liked in this place was the staff . They were very helpful. Mr Irfan's Smile made us feel so welcomed, his help and support was unbelievable. The same goes for the rest of the staff.Breakfast was away better than expected. . Location was perfect, both the tramway and the metro are very near .

"Great place "

5
26/10/2017

Magnificent staff & lovely place to stay in With great location near to all tourism attraction sites & 2 mints walk from 2 Tram station within a walking distance from the Blue mosque & Aya sofyia & ...... With clean room & nice breakfast Lovely helpful & friendly staff special shout to Erfan, Ali & Suliman I stay there for 13 days & I really felt at home Thanks for the great stay

"Great Location Wonderful people "

5
25/10/2017

We stayed 3 nights at Best Western Empire Palace They let us checked in early. We were at the property as early as10am. The location was strategic. Only few meters away from Gulhane station and further down is Sirkeci station. Easy walking to Blue Mosque, Hagia Sophia and Topkapi Palace. Near shops and restaurants. Rooms are clean. Bathroom are big. We were in room 505 and 506. Special thank you to Sulaiman, Ali Taman and everybody at Best Western Empire Palace for making our stay a memorable one.

"Great location, affordable prices!"

5
24/10/2017

You cannot ask for a better location. Very close to the tram station, metro station, bosphorous, market, blue mosque, topkapi palace, grand bazaar and spice bazaar. The list goes on so you can imagine how convenient it is. The rooms are big enough. The reception is helpful especially one Mr. Sulayman. They will try and sell you some tour packages. Advise is that you may cheaper options right outside the hotel so shop around before committing. The breakfast is great and you will see variety if you are staying for more than 2-3 days. There is a waitress at the restaurant who for some reason seems a little impatient. The minute your plate is a little empty, she just comes and picks the plate . Although this did not happen to me as i deliberately always left something on my plate when i saw her doing this, but saw her doing this at various tables.

"Good hotel in an excellent location "

4
21/10/2017

This hotel has the perfect location. Just a few minutes walk from the Gulhane tram stop and short walk from all the major historical sites in Sultanahment area. The hotel had very nice clean rooms, good tasting breakfast with a wonderful variety. The guest relations officer Sulaiman is extremely pleasant and helpful. There was a little glitch in our rooms as we booked twin beds but got a double but he was quick to help us out and even gave a free airport transfer the cover it up. Overall this hotel is definitely recommended for anyone who would like to stay in Istanbul near Sultanahmet area.

"Guest relationnnn :))))"

5
19/10/2017

An enjoyable stay, friendly and helpful service and I would certainly stay here again while in Istanbul. Reception so helpful I will came again Location is near every where Turkish bath is so clean and room is so comfortable

"Over all very good"

4
10/10/2017

I will recommend this hotel. The staff is very friendly specially yasin and ali. The breakfast was good. Very good location near the tram and walkable distance to blue mosque and eminonu. We( 2 adults and 1 infant )booked a superior standard room but unfortunately it was small and yasina and ali helped us get more spacious superior room. In all it was a pleasant stay. Thw shuttle or taxi uber or careem will not stop exactly infront if hotel due to the tram lines which prohibit vehicles to stop ob road. You will have to walk around 50m.

"Perfectly situated hotel"

4
26/09/2017

This hotel is perfect for someone on a budget. My wife and I stayed here during our recent visit to Istanbul and we thoroughly enjoyed it. The hotel is very centrally situated, walking distance from major attractions like Hagia Sophia, Blue Mosque, Basilica Cistern, Grand Bazaar and Spice Bazaar. For further attractions, the closest tramway station is a mere 50 meters walk. Staff are very friendly and very helpful. The breakfast buffet is amazing, we would just recommend that you go earlier in the morning rather than later as our experience was that certain of the items on the table are not refilled/replaced when replenished. All and all, a great stay though, especially from a location point of view.

"Good location and guest relation :))"

5
11/09/2017

It was a nice experience but I think we as Arabs did not accept the tightness of the room and the sound of the train was a bit annoying, but the staff was very good with the customers and so helpful .. I wish you success and finally i liked hacer and mugalla they r very nice girls ..

"Al Muqahwi"

5
09/09/2017

It was our pleasure to reserved in BW empire palace. The hotel was vary clean and comfortable. The staff were friendly, cheerful and helpful. The room service was excellent. The breakfast was good. We would like to thank the staff and the hotel management for their great performance.

"Good"

3
24/08/2017

We planned a family visit at Best western empire palace Istanbul. Overall hotel is good. Room size is too small. Breakfast buffet had very less variety. I would suggest the people do not buy any tourist trips from the hotel management as we booked twice and we were really disappointed. We booked Bursa trip from them and it was terrible waste of money. Then we had a dinner cruise it wasn't too good either. Hotel is good in terms of staying for less time . Cleanliness is very good.

"Good location"

5
23/08/2017

I was so good hotel breakfast so delicios and food fresh. Reception so helpfull location is perfect blue mosque and ayasofia so near room is clean every day everythink is good i will came again thank you empire palace

"Guest relation is wonderfullll :))"

5
25/07/2017

A beautiful hotel , very nice location near to gulhane park, rooms are very neat, very clean. Staffs are helpful. It has a diverse and delecious breakfast. Everything is perfect. I advise tourits to check in this hotel.

"Great location!"

4
24/07/2017

We stayed there for five nights. Most of the staff is friendly. One of the front desk staff, Irfan, took time to explain to us the proximity to major attractions. Location -- is so close to everything. The downside is our room so close to the street that you could hear a tram passing by.

"Great find and close to everything."

5
15/07/2017

The staff at best western hotel were very nice and helpful. They recommended things to do and were always making sure everything was o.k. The hotel is near all the major points of interest. Thank you suleyman and hacer for helping

"My First holiday to Turkey "

5
13/07/2017

Stayed at best western empire palace hotel near Gulhane tram station . Lovely hotel amazing food amazing customer service from all the staff very proffesional . Clean hotel . Thankyou all for a lovely stay in istanbul especially Suleyman who helped us alot with local information and shopping and arranged all our tours .

"Family hotel"

5
11/07/2017

The location was perfect close to all major site tram station just 2 minutes away room was very clean suleyman make us happy he gave us information and arrange some tours we enjoy in this hotel Mrs hacer very sweet girl always thank you

"Excellent Hotel"

5
10/07/2017

We stayed in this lovely hotel which was in a perfect location to all local historical sites that we wanted to visit. The hotel staff, in particular Irfan Yizadi who greeted us and welcomed us was most helpful in informing us of all the lovely places we could visit. The rooms were lovely and clean, the breakfast buffet was lovely and had a good selection of food. I would definitely recommend this hotel to anyone who would like to be a ten minute walk from the Blue Mosque, Topacki Palace and a two minute walk to the tram.

"Great base for a short stay in Istanbul "

5
04/07/2017

Nice hotel - well maintained Good reception- staff very friendly / helpful, spoke good English. Very good room, reasonably spacious, quiet when windows shut. Air conditioning works well. Good quality bed well furnished. Bathroom well equipped with really large walk-in shower providing three different ways to shower - the overhead one being my favorite Breakfast- limited range of hot food but wide range of breads / pastries/ fruits. Proper coffee and tea provided. Reasonably close to key sites in the old part of Istanbul - only a 10 min walk away from the Blue Mosque and Topkapi Palace. Plenty of really good eating places nearby where the locals go and you don't get ripped off. I would happily go back to this hotel.

"Israel Jerusalem"

5
02/07/2017

I stayed in this magnificent hotel me and my family for7dayes the rooms are big with an excellent view to the sea the bathroom are also big they clean the room every day and they put different sizes of towels and the breakfast was very good variety of everything The hotel is located in the old city so all the important tourist sites are nearby 10 minutes walking and you will bein topcapi museum and Aya sofia mosque and eminonu port from there you can go to bursa city or to princess island And don't worry about dinner because all the restaurants and coffee shops they are in the area Special thank to Suleyman he work in the reception he know a lot of things here in Istanbul he can really help you And also special thanks to hacer she has a beautiful smile and also well knowledge too

"Cosy, Freindly hotel"

4
28/06/2017

My parents and me stayed for a couple of nights in this hotel in May and we enjoyed our stay there. It was very close (10-minute walk) to Istanbul's historic sites, a very cosy , small but nice hotel with very good and friendly staff specially Ali Bey and Ozlem Hanim (she was at breakfast service). Service provided by the staff was good. The breakfast was delicious and reasonable, I suggest it to anyone who would like to have a hotel close to historic sites as well as metro and ferry stations in Istanbul. The only thing is that the tramway runs from the street before the hotel therefore it's better to take rooms at upper floors, rooms aren't very spacious (that is natural for the hotel in that area) and sometimes there were sounds of loud music or laughter in the middle of the night from the restaurants in the nearby alley. Taxis can't also stop before the hotel and you have to walk a bit particularly when you arrive and your luggage is heavy. But overall as I said, I suggest the hotel to visitors.

"Good person "

5
28/06/2017

Breakfast was so delicious and so fresh. Room is so clean and comfortable. Reception is very nice. All the staff were helpful and nice. The location is excellent ten steps from the tram. Unlike other comments the team was not noisy at all.

"Holiday week with my wife"

5
25/06/2017

Me an my wife decided to go to Istanbul for a week. After few days of searching and reading through reviews on different sites we decided to book Best Western Empire Palace hotel in Sultanahmet area. We arrived couple of hours before check in time but there was no any problems or delays from hotel staff and they let us in our room. At the reception I was informed that because I stay for 5 nights they give me bigger and better room than the one I booked (very nice welcome) Rooms loom exactly as on pictures. Everything is clean and tidy. Bathroom is small but very clean. Breakfast was good with variety of cheese and some fresh fruits, dry Fruits etc. We enjoyed our stay in this hotel. It worth every euro we paid. Irfan Ali especially and actually all staff people in this hotel are great people. Ready to help at any time. Very responsive to your requests. Location is excellent. Walking distance to all main places in Sultanahmet. Train station is nearby. Will definitely choose this hotel next time I am in Istanbul.

"What an Amazing stay "

5
25/06/2017

I stayed at this property for 5nights with my wife and 3yr old son. 1. The rooms are decent sized and clean, 2. The location is brilliant just 2mins away from Gulhane Tram Station and a stop away from Sultanahmet. 3. The staff is amazing, Particularly Irfan. 4. The connected bistro offers decent turkish food and amazing Sheesha. 5. What I particularly like is how welcoming and caring the entire staff is towards children. All in all what an amazing trip. Thank you to the entire staff. See you guys hopefully again very very soon. Tabish Waqar

"Nice, but noisy"

4
16/06/2017

We were 6 nights in this hotel. It's cheap enough for the services they provide. Clean room, good breakfast, kind waiters. The position is perfect: near the port where's the Gold Horn (Eminou), near Topkapi palace, Haya Sophia and... near the tram... probably too much near. Maybe this is the only bad part. Just outside the hotel there are tram tracks and every 5-10 minutes you could hear the tram going under your windows. Windows have a good isolation, but not enough for that. So till midnight and from five a.m. you will hear a lot of noise. I mean after one day probably you start getting used to this noise, but this hotel is not made for those people who have a light sleep. If you don't mind it, everything was good.

"Amazing hotel, lovely staff !"

5
16/06/2017

We had a perfect one-night stay at this hotel. Since we were arriving very late, and we are BW Diamond, they upgraded us to a lovely high-floor corner room. The rooms are beautifully decorated, and the toilet had a HUGE shower. The bed was of good size but pillows were some kind of memory foam which I'm not super fan of. Breakfast was included and excellent ! Lots of choice and very fresh :) Staff is great, they helped us with everything we needed.

"family hotel"

5
06/06/2017

great hotel managed by a great staff everything was great since check in untill check out mr zakeria in the front desek gave us a warm welcome with an amazing informations about the city and the important places to visit rooms are clean breakfast are good everything was under my expectations

"Noisy and poor customer service"

2
01/06/2017

Very noisy location not only from the outside, also inside the rooms you can actually hear everything from the neighboring rooms (children crying, phone alarms) and corridor, poor customer service, reception staff has no clue of what they are doing.

"Excellent location"

4
29/05/2017

I stayed at this hotel in early May with my wife. All experiences from check-in to checkout were great. Breakfast has many choices and Wifi as excellent. Staff at reception was always there to help and answer any questions.

"First time in istanbul"

5
28/05/2017

I really liked this hotel also liked how much hospitality do they have and how clean was it I loved this huge city and i would like to come back there again . Thanks zekeriya you made our stay wonderfull

"Thanks"

5
28/05/2017

This is the third time for me at this hotel And it feels like home I arranged my room with zekeriya and he chose for me the best one Like always they have a great employees and nice breakfast .. also the room is always clean and fresh Thanks to mr zekeriya who always take care of us and sure bestwestern empire palace is the best choice

"Nice stay"

5
25/05/2017

The best hotel in the yard Great managed by a great staff I made my reservation with mr zakaria who arranged for me two double rooms It is the second time for me and it still my number one Thanks for mr zakaria and mr yasin for beeing nice and carefull

"Good hotel"

5
25/05/2017

Nice hotel and nice staff Zekeriya is very nice person and polite Room are clean and nice Also they have a good restaurant with a special employees next to the loobi Sure will coming back there again soon

"Excellent hotel"

5
24/05/2017

An excellent hotel in an excellent location. It was close to all the major sights and was a nice area to take a stroll around. The staff could not be more helpful. The breakfast was delicious. Facilities were great, so neat and clean. We would highly recommend this hotel.

"Best location and staff"

5
22/05/2017

We loved the place and the hotel staff, the service is high class one, the location is a strategic one, since it is very close to most attractive places, the breakfast is fare enough, and the very friendly Hacer Alakas is just beautiful and helpful

"Luxury and Coziness !"

5
21/05/2017

To my friend IRFAN, every time I'm coming here makes me feel like i'm home! One more time in Istanbul, our lovely city.. our neighborhood is waiting for us again and again... Don't forget visit Bosphorus..!

"Best western empire palace"

5
12/05/2017

The location of this hotel is awsome, near by the most attractive places.the staff was very friendly,the meal was great. I reommend every tourist to stay at this place. Hacer is so goooddd guest relation.

"READY TO RETURN!"

5
07/05/2017

After our 10 hour flight returning to the USA my heart is still with the wonderful staff of the Empire Palace. Our 8 night vacation left us wanting to stay forever! A warm professional Staff, from the front desk, housekeeping, breakfast team, and the waiters in Cafe Bistro who served us incredible tasting food, all were outstanding. We have vacationed in Istanbul 4 times in 3 years, and the Empire Palace Hotel is far superior to the previous Hotels we stayed in with the best Staff who enjoy what they do and take pride in their work. We are already planning our next vacation to Istanbul and the Empire Palace Hotel!!!!!!

"Nice stay at BW Empire Palace"

4
07/05/2017

We stayed 8 nights in two different rooms. The first 5 days we stayed in twin bed room # 404. There was a small pool of water on the bathroom floor. At the beginning we didn't pay much attention on it. After 4 nights the pool strarted to be such big, that we informed it to the reception. The leaking seemed to be severe and thus we had to change to room # 303, which too, is a twin bed room a little bit smaller but also cosier than # 404. Both of the rooms and bathrooms were extremely clean every day. We would give 5 points for the cleanliness. The floor is wooden with a foot frendly lacquer surface. The surface area of the rooms is quite big when considering that the room price was at middle range and the hotel situated optimally from the stand point of a turist. Speed of the wifi was moderate and a little bit better in # 404 compared to # 303. The air conditioning apparatus in both rooms worked very well keeping exactly the adjusted temperature. The buffet breakfast didn't match our expectations of a 4 star hotel. During the 8 days there was almost no variation of the assortment. During a couple of mornings meals which were supposed to be hot or at least warm were cold. However, our stay in this hotel was very satisfying and the personnel was very friendly. If we still sometimes will come to Istanbul we quite surely choose this hotel again.

"Nice stay"

4
27/04/2017

We booked the two connecting room this last week. It is a nice hotel, however the hotel needs some repairers. The electricity switches are very bad. The furniture is a bit old. The staff is very helpful and the breakfast is very good. In overall we had very nice stay there. I highly advice the management to make a very needy repairers to the switches and the renewal of the furniture. Samer13

"Great place in a great location"

5
26/04/2017

My stay was really nice in BW Empire Palace. Many shops & restaurant around the hotel. Sultanahmet is few minutes away by feet. Tram station is just below the hotel. My room was upgraded thanx to the supervisor there. I will definitely book this hotel again.

"Amazing location"

5
22/04/2017

Returned second year in a row. Loved the location friendly staff and clean hotel. Airport transfers are offered. Excellent restaurant attached to hotel - Bistro Chef. I thin walking distance of Blue Mosque, Grand Bazaar and 2 minutes from tram station which is very easy to use.

"Great location"

5
18/04/2017

The staff at the hotel are extremely helpful and professional, especially when it comes to booking excursions and transfers to the airport. The location is incredibly convenient, a 5 minute walk from the blue mosque and a 2 minute walk from the bosphorus. If you're looking for huge luxury rooms this might not be for you, but personally I enjoyed the cleanliness and ample amenities.

"The perfect location..."

5
14/04/2017

A very welcoming staff and the perfect location...rooms are a bit small but you won't spend a lot of time in your room in Istanbul.... room service available.. walk to all the sights and a few minute walk to the park...do be careful when leaving as the tram runs down the street directly out the front door....all in all a pleasant stay at a good price!

"My Experience"

2
08/04/2017

We stayed in the Best Western Palace Hotel Istanbul. We did not get what we expected after reading all the reviews and were expecting much higher standards. The hotel itself is very small and furniture including the beds old and in need of repair. The breakfast was inclusive but was just about edible. The staff try to sell you packages at higher rates than if you book the excursion yourself. Staff is not professional but over eager and try to get good reviews by promising to upgrade you to better rooms. Tram lines are very noisy in the front rooms. Also the rooms are much smaller that what you see in the pictures. Very disappointed by the hotel but Istanbul is a vibrant city to visit. If I return will not be staying at this hotel. Only redeeming factor about the hotel is that it is near many of the tourist attractions in Istanbul.

"Great hotel and great stay"

5
23/11/2016

Heyy everyone Me and my friend stayed at this amazing hotel for 5 days and it really deserve more than this 5 points The hotel hospitality and the room service is on a high level . Also the breakfast is so much delicious I really would like to thank Mr. Zakirea for Beeing a lovely and kind person Also mr yasin for beeing so much helpful

"Incredibly good"

5
20/11/2016

Unique and comfortable place to stay Combines ancient and modern style The service is extremely good It feels like the staff is always waiting for you We checked in by mr Zekariya . He is very lovely and kind Also the others was good The hotel location is near to all the important places And the breakfast is good it can't be better Thanks to everyone

"Good choice "

5
17/11/2016

Hello everyone .. i would like to say that it was an amazing idea that we stayed at this hotel Location is good in the heart of sultan ahmet betwwen sirkegi station and gulhane Its near to the most important places of Istanbul Also the hotel is clean .. nice house keepers .. and i would like to give a special thanks to mr zakeria who helped as alot with his recommendations about a nice places The breakfast is full of variety This place is my number one Thank to you all

" Best locations quality service"

5
15/11/2016

Every thing is so good in the hotel Mr suleyman was a kind person thanks to him the break fast is good also the cleaners The hotel was perfect I liked the location of the hotel Was good for transportation

"friendly hotel ??????"

5
14/11/2016

good hotel and have a nice rooms with quite location and pretty good, and the recipient are polite and nicely with tourists really nice hotel and have a nice breakfast and the workers are respected us I advice who want to come to Turkey try this hotel

"What a good service"

5
10/11/2016

Good staff, good service and good food and good location Thay need to change the furniture it was old and the breakfast should be more diversity Thanx alot for good service Especially Soleman and hacer and arfan

"Best experience ever!"

5
04/11/2016

Exceptional in every way! Location givea you easy access to everything. The food is ourstanding. The staff are attentive, well trained, polite and helpful. The rooms are ckean and spacious. I will defenitely repeat my stay here!

"Restaurant experience delightful"

5
26/10/2016

Didn't stay in the hotel but we did eat in the restaurant one evening. Greeted by pleasant friendly staff. Nothing too much trouble. Happily accommodating changes to menu for picky eaters in the group. Recommend a visit.

"One of my best experience"

5
12/10/2016

I must to say is one of the best hotel in i have been,the service is very good,the owner of hotel Suleyman is very good person always in our disposition,i will come surly another time to stay in this beatiful place....

"Come back sure"

5
12/10/2016

We came here for 3 nights it was amazing holiday for me and for my family hotel close to all major site sultanahmet mosque 5 minutes by walking Brwakfast very good and pretty All staff very kind specially reception manager very helpful man name is suleyman you can ask everything him see you next time

"Best location and walking distance to attractive tourist area"

5
10/10/2016

This is my second visit to the Hotel and it is a very clean and good place to stay and the service is amazing. They have a very good location and you can enjoy all nice tourist attractions there. I will go there every time visiting Istanbul.

"Luxurious"

5
10/10/2016

Our stay was very special Rooms are clean all the time Very near to gulhane station and blue mosque Friendly and family team Specially sulaiman and irfan Breakfast is good enough we will come here again I advise to try it

"Birthday vocation "

5
07/10/2016

It was a very special vocation. The hotel was great. The treatment was great too. The breakfast was verry good as well. Suleiman and hassan made by birthday special and they are very kind and helpful. I felt like i was home and i would surely stay in this hotel once again.

"Pradeep"

5
07/10/2016

Your hotel is very good. Mr suleyman is very nice guy in this hotel. I would recommend the people from country Nepal to stay in this hotel when they go to turkey .your breakfast and room service are awesome . I loved it.

"Our oponion"

5
04/10/2016

I think everything are beaituful here - personal , meal , clearness ...but rooms are small ... Location are very suitable ... It is my second visitor here .and i my wife will come again we recomend everyone thank reception suleyman

"10 point. Hotel"

5
04/10/2016

First time I travel to Istanbul amazing city amazing people and amazing empire palace hotel location close all major site tram 2 minutes away Room was very clean and very.quality Breakfast was amazing.for.stating day We will come again sure Thank you.suleyman for your kindly service we miss you

"My favorite trip"

5
04/10/2016

I was very happy in the four days in Istanbul room was very clean and big with Wiew see l can say this location and staff amazing very helpful staff reception manager suleyman very genttelman and kind we recommend this hotel all our relative we will come back here again after 6 mount

"My home in istanbul"

5
03/10/2016

Wonderfull hotel and nice service and lovely crew and the location is good it is at downtown and very good breakfast ana it is very near to subway ana remarkable classic style I really like this hotel

"Super service "

5
01/10/2016

Best western empire palace has good location and all major site 5 minutes by walking staff very amazing specialy suleyman very kind and he like guest ti be interesting breakfast not bad i like it room was large and clean thank you for everything

"Amazing staff special suleyman"

5
30/09/2016

Me and my family was first our trip în Istanbul and Empire place l ca say loca?ia was best one all major site just by walking transfer sta?ion 2 minute away staff so kind helpful room large and very clean if l come back this hotel my hotel will be

"Best location"

5
30/09/2016

This is best hotel in my life bexause perfect location and service personel very kind and helpful always smiling to yyou breakfast cery good and sweet room on the tap flour with see wiev was amazing we recommend ecery one thank you suleyman for.your all helping we miss you

"i would like to go there once again"

5
28/09/2016

it was very nice idea to stay at this hotel for the holidays we didnt face any problems and the house keeper ladys was very careful also the reseption memmber was so much helpful and kind thank you all

"Surgery"

5
28/09/2016

Stayed here during my hair transplant??what can I say the lads at front of house suleyman??????and irfan were top notch very friendly and were jus a phone call away??????ask for these lads wen booking to this hotel I will be coming back next year for me second op n me will be staying here without a doubt????so if you want friendly service with a smile then you can't go wrong her??????

"beast hotel"

5
28/09/2016

It is very good and clean hotel .the staffe is very freandly especialy sulyman he is very healpfull. The breskfast was good .the location of hotel is near grand bazar and many historic pleases I injoy my time in here and I will be back again

"Best western place hotel"

5
28/09/2016

Very good hotel clean and very near to sultan ahmait and market good food and friendly staff specially suliman the room was very comfortable large and clean .we will come back this hotel we recommend our all friend

"Recieptionest"

5
27/09/2016

Mr - SULAIMAN VERY FRIENDLY AND BEST LOCATION . O enjoy with people there . Have a good breakfast , easy transportation , Good an strong Wifi net . The empire westen hotel are the best choice for family . Near to Gulhanah park .

"Vacation "

5
26/09/2016

Enjoyable experience, good location and good service. Tip* talk to Suleyman. (reception manager). WiFi, breakfast included and restaurants really close by. I went by myself will be back again for sure. I will

"Recommend this hotel"

5
24/09/2016

I love Istanbul it is Beautiful city And we dint forget Empire Palace hotel he's very nice and we faund in it turkish bath cery good experience there is super internet very fast mr suleyman nice guy thank you see you next time

"Excellent Location, Service and close to main historic sites"

5
23/09/2016

We stayed at the empire palace during our visit to Istanbul. Suleman, at the front desk did an excellent job trying to accomodate to our needs and provided excellent customer service. Addittionally, the hotel is very well located, walking distance to all main historical attractions on the old city the bule mosque, grand bazaar, Sofia, etc..... Definately recommend this hotel for the budget concious looking for a comfortable, clean accommodation for their visti.

"Really good service"

5
23/09/2016

We had a really good experience in Istanbul, a really good breakfast. For sure we recomend this hotel. Clean rooms and nice people. We think come back here. Conftable and clean rooms. Very good placed.

"Best place to stay "

5
21/09/2016

I stay here with my family it was amazing to stay in this hotel because all staff was so kind and helpful specialy reception manager suleyman this guy so nice and cute breakfat was very good and amazing room very clean we want to stay again next time

"Veri gud personal end service"

5
16/09/2016

I was there 3 night with our friend breakfadt was so good wifi very fast room very clean because they made everydsy clening location perfect close all major site we recomend everybody thank to suleyman for good service

"Great hotel"

5
14/09/2016

The services of the hotel are great, special thanks to Suleiman, Zakaria and Hasan. You can get benefit from the Tram for transportations and from the nearby stores to buy anything you may need. The breakfast is rich with vitamins and proteins.

"My review"

5
05/09/2016

I was so glade for this hotel , every thing was imaizing , room can open by in door because i have kids , the the employee helpful and so nice , thanx to them ,, most thankful to mr. Suliman ???? i will repeat this experince again ??

"Tres bien"

4
30/08/2016

It's a nice hotel i liked it.. Nice serving good respectful employees... Specially sultan and irfan and hassan ?? i was very pleased with their services.. The hotel located in a very good area close to the tram..u can have all services u want right next to the hotel givt shops, sweet shops...

"Good hotel "

5
29/08/2016

It was very nice hotel with very good stuff , i want to thanks hasan for helping me in hotel and give me a lot of information about the city and the room was very very good for me with my family , and delicious breakfast with fresh juices ... see you next year ? Thanks

"Best value for price I have scored so far"

5
28/08/2016

I can recommend the hotel to anyone who is looking for good value for price deal. The location and the rooms are perfect. A little bit to be asked on the spaciousness side but ? suggest this is a common issue in all old town establishments. We've seen much worse in Paris and Venice. Breakfast is also rich although service could be a bit faster. Otherwise we had a great time, everyone at the hotel was attentive and super friendly. SPA services were excellent! I gave some laundry to the house keeping, there was a stain which ? did not expect to come out but I just needed a fresh t-shirt. The staff washed my laundry twice (upon no extra charge) and they managed to get rid of the stain somehow. Plus it was much cheaper than the dry-cleaning.

"Good hotel in Istanbul"

5
27/08/2016

Good experiencie in hotel with good staff. Especial thanks to Suleyman, he help me a lot. The location is really good, the breakfast good and the room really clean. Good option for spend some days in Istanbul.

Suleyman y, General Manager at BEST WESTERN Empire Palace, responded to this review
Dear Guillem, Thank you for your kind feedback and for choosing to stay with us. Having our guests sattisfied and happy is our main goal as hotelier and we are very glad to hear that we've kept up to your expectations. We hope to see you again soon! best regards, Valkana Ozensoy

"The best place and irfan"

5
26/08/2016

A beautiful place and the best hotel In istanbul also irfan the best resepsiyon always simle very helpful And also so frendly thank you so much l hope see you agan We fecommend everyone this Hotel Clean rooms Good breafast And hasan

Suleyman y, General Manager at BEST WESTERN Empire Palace, responded to this review
Thank you so much for your appreciation! We will do our best to keep up the good work and hope to see you again soon! Best regards, Valkana Ozensoy

"Dreams hotel"

5
23/08/2016

nice and clean hotle with acceptable price most freindly staff specially Soliman resturant is clean and nice delesious food they are surving genetors are very respectable i look forword to visit and stay in this hotle all the time i come hereo

"lovely palce"

5
22/08/2016

the best hotel in the istanbul, suliman the best manegar , very good loction , i take good time in this hotel , breakfast butefull , and he have a good rustrunt , he have a best room , if you want to get nice and sweet time stay in this hotel try turkish bath for relaks

"Wonderful service"

5
22/08/2016

A beautiful place and treat them very well a good deal on a good thanks to suleyman Eat well and have their breakfast needs to be evolved more I want to come back here because very friendly everybody room very clean and nice wiew 604 room we recommend everyone this hotel

"Best palace for stay"

5
20/08/2016

An excellent hotel with great service and and a perfect location. Everything you need and want is extremely close to the hotel in walking distance! Breakfast buffet is also available and very delicious! Workers are extremely polite and are always available to help.

"Good place"

5
20/08/2016

I am happy with all the service and reception specially mr Suleyman very helpful and room very clean and nice location hotel close to everything and not very crowds witch I like thank you we will be here again because very friendly everyone bye

"Super location in sultanahmet"

5
18/08/2016

Excellent staff good breakfast...very good location 2 mins away from tram and near the bluemosque and grand bazaar clean rooms i really recommend ...ask about sulayman he is very friendly i will come back again for sure

"Rich hotel with loction"

5
18/08/2016

It's a nice hotel and comfortable, If you need any help you can ask suleymon he will help you. This hotel is the best place to stay. All the tramp stations is next to you and this hotel located next to gulhane station. Simply the best and i will come next time and stay in this hotel inshallah

"Excellent location and supportive "

5
18/08/2016

Great location and best place to stay in this hotel near all to tramp stations and especially sulemayn who works their is truly nice person and helpful to you .. If you are looking to stay in istanbul i prefer you this hotel is the best .

"Best location and service"

5
18/08/2016

This is my first trip to turkey I feel that at home this hotel has excellent staff special the reception staff and special the man named Suliman he is always helpful with us and with all the customers Room was clean And large breakfast was so delicious Next time we will be there again

"A little gem"

5
18/08/2016

It's an amazing hotel and it's too clean ,amazing stuff especially Sulayman every thing was good ,the room is clean and ,the breakfast is tasty ,good location and wifi very fast if need internet turkish bath was amazing l recomend all see you next time

"Hotel rating"

5
17/08/2016

This hotel 4.2/5 Clean rooms Good breakfast (great) 5/5 air conditioning I liked the red flower on my bed every day Clean bathroom Best hotel ever with 4 stars Slieman is the boss of the hotel Irfan and hacer are also helpful with full smiling

"Nice place to stay "

5
16/08/2016

Best Western empire was so good hotel to get holiday because hotel has good location and close everywhere by walking breakfast was so nice and a lot room was very clean house cleaning do it everyday they have turkish bath excellent location recommend highly

"Sweet hotel"

5
16/08/2016

It's a good Hotel ! Has Yummy Food and Nice rooms and comfortable staff with excellent receptionist suleyman ???? I think I will always Come to this hotel whenever I come here again in the future l am sure thank you so much for your hospitality we will miss you

"Amazing holiday"

5
16/08/2016

Best Western empire hotel is a good hotel ; but in the presence of sulieman the hotel becomes the best hotel in sirkeçi. Breakfast is good Helpful stuff 24/24 The hotel is very clean The pillows are so clean

"excellent hotel"

5
16/08/2016

this hotel it is very good all major attraction close to hotel by walking egyp bazaar grand bazaar room very clean they do clening everyday brakfast was so delicious suleyman hasan and irfan was so helpful we recommend all friend this hotel wifi very fast reception gave us good information for istanbul

"best location and staff"

5
16/08/2016

this is my firs time in istnbul my friend recommend this hotel breakfast was nice personel so kind tram station 2 minutes away room was large and clean thank you suleyman for helping we recommend everyone this hotel we come here again really nice hotel ......

"Tourist"

5
12/08/2016

Hotel is very good Excellent service Mr.Sulaiman was a great help and the rest of the staff. Location great ....and verify of breakfast Internet is really good... I really recommend this hotel. Thanks to all.

"Best location for business"

5
12/08/2016

This is my.second time in this hotel really very good location and good service if you have plan for istanbul l reccomend best western empire palace there are alot of shopping place and restaurant reception very helpfull and kind specially suleyman was very good man thank you for assistans

"Best Hotel Around "

5
12/08/2016

I visited this hotel recently and I had an amazing time! The service was excellent and the rooms were very nice and clean. The man at the front desk (Solaiman) was very helpful and polite. Many historical places are walking distance from the hotel. I recommend you stop by on your next visit to Istanbul.

"Highly recommended hotel"

5
12/08/2016

I highly recommend anyone who is visiting Istanbul to stay in this hotel. The staff is very helpful and friendly. The rooms are clean and they respond quickly to anything that we ask for. Thanks to everyone who is working in this hotel. It's in the middle of the old city. Its location make it easy for you to walk to the historical places.

"Great service for a very reasonable price"

5
11/08/2016

Excellent central location, great service with a reasonable price, the food is fine, my parents stayed here for a week and loved it. The staff were extremely friendly, in particular Hasan and Zakaria.

"Great family visit!"

5
10/08/2016

Very nice hotel! I would recommend this for anyone. The service is excellent, the staff is friendly, and the location is perfect. The receptionist was very kind and helped us book our tours around the city. The breakfast was good, with choices for all ages. When I walk into the reception, I'm always greeted with a warm welcome! If you want to have a good time in Istanbul, book a room in Best Western! You won't regret it.

"Wonderful hotel!!"

5
09/08/2016

It was wonderful, totally I liked it! The location is perfect just on the way of tramway, their room is clean and comfortable, all of their service like room cleaner, reception especially Suleyman, Irhan, and breakfast are marvellous!! I really recommend this hotel:)

"Quality hotel"

5
09/08/2016

Comfortable and quiet place very convenient and close to Gulhane station and park The service is very good and the receptions are kind and helpful .espically Mr zakaria and soleyman Thank you all Also they have a good breakfast full of variety

"Istanbul-Besuch"

5
08/08/2016

A great Hotel with best Position for making Sightseeing in Istanbul. Süleyman from the reception gave us a lot of recommendations for places to visit and the breakfast was a good Start for into the day.

"Turkish delight"

5
07/08/2016

Had a fabulous time. Stay in BW was comfy. Nice and convenient location. Staff extremely polite, helpful and accommodating particularly mr suleyman and Zaria at the reception. ??. Hope to visit again. Would stay there. Highly recommended.

"Best hotel in sirkeci"

5
06/08/2016

V good hotel suleman good hospitality excellent environment i love this place Food is good yummy and tasty i will must come here beautiful city sgooping is v good hotel reny is also responsible very easy in front of metro station u can travel easly all this area

"Ideally located"

4
05/08/2016

Chose this hotel because of the location as it was my first time in Istanbul. Helpful staff who provided good service and there was no language barrier at all. The rooms are a average size although you dont get the best views....probably to be expected based on the location. The breakfast could have had a bit more variety but that hasnt stopped me from booking the same hotel again for my second trip.

"Best Service"

5
05/08/2016

Very nice modern bathroom. Very good service. High kindness. Mr. Süleyman and Mr. Irfan were very helpfully to me! When I had questions they were able to help me! I will Come back here again wifi was very fast See you next time

"Best staff best service "

5
04/08/2016

We love to live in this hotel.only 5 min close to all interesting places.restaurant beach also blue mosque tramway just front of hotel.hotel staff so friendly and helpfull.thank for friendly reception Suleyman and breakfast staff ozlem and rest .hoply see you soon as posible Thanks for all staff

"Friendly and best service "

5
04/08/2016

Close to all amenities, transport and shopping centers. Friendly staff and professional with their services. Clean rooms and traditional Turkish breakfast. Thank you Best Western Empire Palace Hotel. Must stay

"Hope to see Istanbul again soon. "

5
04/08/2016

The hotel is very good. Especially the person who received us Irfan Yildiz is simply amazing he catered to us in a very nice way. He manages everything really well. Everything in this hotel is simply amazing. Whenever would come to istanbul again will definitely come to this place .

"wonderful personel"

5
04/08/2016

yeah is best hotel lavel food waaooo amazing place is a best ever my family to much enjoy here room is a best size and location in dwon city and suleyman is a good reception boy is cool we must will come back here inshaAllah

"Superrrrr"

5
03/08/2016

Best location to stay in this hotel hotel close all major attractons blue mosque hagia sophia grand bazaar like many shoppbeside hotel staff was amazing reception was so helpful breakfast was so delicious room everyday cleaning we recommend hotel to get enjoy

"Review "

5
02/08/2016

The hotel services are marvelous and splendid. I'D recommend anyone who visits Istanbul should stay at this place. Moreover the staff is very friendly namely Irfan at the reception. He was extremely helpful and co operative. The food to is delicious as well as the ambience is great. I would've given it a much more rating had there been a option. I had a wonderful stay. Thankyou.

"Excellent hotel"

5
28/07/2016

We love hotel close to all interesting places walking distance every where public transport just out side plus breakfast so good all staff very nice specialty Suleyman and Ozlem. I feel like my house. We will back next visit Istanbul again.

"Experience the true Turkish experience "

5
28/07/2016

We chose this hotel, mainly due to its location because everything is literally 5-10 min walk. The best part is the staff, especially Suleiman who goes beyond and above to make your stay as comfortable as possible. Lastly, the best breakfast.

"Holiday in istanbul"

5
28/07/2016

Best hotel ever!! Best people and best service !! Highly recommended, clean, breakfast so yumii&healthy. Location is perfect neer many touristic places like grand bazar, sultan Ahmet, aya Sofia, taxim.. Best manager suleiman! Will be there next time surellyyyy

"Great hotel - highly recommended"

5
27/07/2016

We stayed at this hotel for ten nights in July. The place is very clean, plentiful breakfast, really nice helpful staff who speak any language you need. Everything was extremely close, few steps from the tram, across from a mosque, shop around the corner. The hotel is just right, no more no less than what you need for a really great enjoyable stay in the best city in the world ??.

"Deserves only 3 stars "

3
27/07/2016

The hotel wasn't as I expect: so moderates breakfast lacks differentiation limited options expected more for paid price. Room service was the worst (drawers were opened) bed sheets weren't changed for 4 days. The hotel location is centered in the city near to tramby , so many heritages places , good shops & bazaars. On the other side staff (Irfan & Hasen ) they were the best helpful ,friendly also they assisted in arranging exciting trips . Sauna & massage is available ( couldn't try it) . Recommend if you are on tight budget.

"Fabulous hotel"

5
27/07/2016

Very friendly staff. And very reasonable rates. I came with my family for two nights and I was very happily served by the receptionist named sulaiman. Proud of the staff. Rooma were pretty clean and services and food was amazing.

"Best hotel for staying"

5
26/07/2016

The hotel has amazing location all sightsing place close to hotel by walking blue mosque hagia sofhia misir bazaar room was very clean breakfast very abondant and fresh wifi alzo was fast reseption very friendly and helpful specially mr suleyman kind man we sure we will be there again asap thanks best western empire palace for hospitalty

"Fantastic hotel"

5
26/07/2016

Very clean hotel with very friendly staff. Everyone is very happy to help and solve any issues. Nice and convenient location with lots to see and do, E.g. blue mosque right by the hotel. Plenty of food options and gift shops available. Suleyman has been especially helpful with our needs. Peymey greeted us with great warmth and hospitality. Irfan was able to help the routes to all tourist attractions. All in all great hotel.

"Execellent service"

5
26/07/2016

I would definitely recommend this hotel - the location, service and cleanliness was superb. The staff and owner really went out of their way to look after us and that is highly appreciated. Usually hotel rooms in gulhane / old city can be small but the rooms were reasonably sized. There was 14 of us and some of the rooms were really big! Thank you to Sulaiman, Zakariya and co for a great stay!

"location is firstclass"

4
24/07/2016

I chose this hotel on the basis of reviews, therefore i will give a helpful and honest review. The location of the Best western Empire Palace, is excellent, everything is so near, our tram stop is called Gulhane. We have the Gulhane Park within walking distance. And all the Mosques and Tokapi Palace is one ride away or you can walk. The hotel sorted our, transfer, but when we arrived, there was nobody to pick us up, so we called them and they said just take a taxi, because there was a mix up. we arrived at 7.30 in the morning, they checked us in and gave us leaflets for tours. Our room was on the 6th floor, family room, not a brilliant view, but was quite. Breakfast ok, tea coffee, hot choclate, scrambled eggs and boiled eggs, cereals, and etc basicly turkish breakfast, they have cheeses, cucumbers, yogurt (turkish type loved it). honey jams bread and cooked vegetables with spices, can be improved. Staff member asked us to do a review, during my stay, but my rule is after my whole holiday experience, so we declined. So he asked my son and he did a review. The first night, couldnt sleep, they were digging up the tramline, terrible noise, second night, the attempted coup, we heard lots of planes and helicopters, and explosion noises, got a txt from England telling us about it. That night was scary, the hotel management could have handled it better and at least informed the guests about the situation and reasure them, about safety outside, we had to ask them everything, they were acting like nothing is happening. We had ants in our bathroom from day one, told them and they put, some stuff to get rid. It got worse, we told them again, they gave us a new room on the last night, it was much better nice view and lovely. Was a faff moving stuff on the last night. Also gave us a complementary fruit plate. Cleaners were lovely, and Hasan was nice. We didnt go on any tours, cus everything was so near, and we didnt want to waste whole day. we stayed for nine nights, but we did loads, time at the hotel was nice, we ate once at the hotel restaurant. We have underground near the hotel aswell, ask at the reception. They sorted our transfer back aswell. Was a an enjoyable time at the hotel and Istanbul.

"A BEST PLACE FOR A FAMILY"

5
23/07/2016

?t was an amaz?ng ?dea to stay at th?s hotel every one was helpful respectful the room always clean and fresh and the front off?c was really amaz?ng thank u mr ?rfan and zakar?a we appr?cate every th?ng that you have done to make our stay

"Good location and best service"

5
22/07/2016

The staff was very friendly and offering their best to the guest Suliman and Irfan they made me as family member (thanks a lot to them ) The food in breakfast was good and cleanliness was also up to the expectation. Also we found good wifi coverage in the hotel without disconnecting

"Wonderful hotel for holiday"

5
22/07/2016

I loved the stay during my Istanbul trip, I personally will recommend the hotel due to below points- 1.Nice ambience, 2.Cordial and utmost helpful staff 3.All major spots are walking from hotel 4.Hotel staff take care of hurdles say pick up, advicing of spots, arrangements of cab, booking of tickets for local siteseeing 5.above all the hotel staff SULEMAN who attended us was fabuloues and corporative. 5 star to stay.

"Good holiday"

5
22/07/2016

Fantastic stay at istanbul...very good location of the hotel .. walking to all the famous sightseeing places.... Hotel staff is very cordial especially Suleman, who guided us genuinely and advised us correctly....

"Excellent"

5
22/07/2016

Perfect location. I feel at home, enjoying a lot. Best place to stay when you visit Istanbul. Staff was very nice and the rooms were very clean and comfortable. I would strongly recommend. Thanks and Regards

"Great Location and Wonderful Hotel Staff"

5
21/07/2016

I arrived late in Istanbul and had a rental so when I used trip advisor to the search I found this hotel. This hotel did not have a parking, however the wonderful staff helped find a parking lot very close and handled everything. They also were very helpful in answering my questions about staying in Istanbul, finding a shuttle service, and stowing away extra luggage while traveling. The hotel is clean and bed especially the pillows are very comfortable. I booked the hotel for 2 nights and I am glad I did. Thanks to Suleyman and Zakaria for outstanding customer service and going beyond.

"Excellent"

5
21/07/2016

Clean & Comfortable hotel. Good rooms. Friendly and very helpful staff. Perfect location. Bar & restaurants are just 5 minutes from the hotel. Guys helped us to easily find the mos beautiful places in Istanbul. Very good experience.

"Quality Hotel, Quality Service"

5
20/07/2016

We came to Istanbul for a tour of the beautiful city and I have to say that our trip was complete by the wonderful service at the Best Western Empire Palace Hotel. The rooms were clean and organized and everytime we came back after a hot day outside we were given two well needed complimentary bottles of water. The concierges were more than helpful and treated us with great hospitality during our stay, especially Sultan Suleman and Zakariya. They are attentive to your every need and care for you like family, giving you updates on local happenings, and giving you tips on where to eat and go. Our trip to Istanbul could not have been as great as it was if we stayed at any other hotel. Thank you Best Western Empire Palace!

"Lovely stay in Istanbul "

5
20/07/2016

Incredibly lovely stay at the empire palace. Staff was very helpful and friendly in all ways. Location is close to the main sights of Istanbul and good shopping. Also public transport is close by to get to further locations. Zakaria was the receptionist during my stay, lovely fellow!

"Comfortable Stay"

5
20/07/2016

Nice hotel. Good rooms. Not as spacious as they look in the pictures. Checked in early with my family. Irfan helped us for an early check in. They usually take extra charges if an early check in. I checked in at 8am. But a little convincing and they let me check free of cost. Breakfast is good. Rooms are clean. Center of an Old city. 2 min from the Metro station. All the good coffee shops and restaurants are just 5 min walking distance. Suleman is good guy who helped us get things organised. Air-conditioning is a little problem but over all good place to stay.

"Visit best western empire palace"

5
20/07/2016

Hello everyone I would like to suggest this hotel for everybody I stayied there in a family trip And the hotel was extremly amazing The front desk manager mr suleyman welcomed as with a welcome drink And mr zekaria was so gentel and helpful Our room was good on the first floor with free wifi service I would love to come back there one day

"Excellent location??"

5
20/07/2016

The hotel is family friendly and the staff is extremely helpful. Very clean and tasty food. The location is excellent, with all the shops, restaurants and sightseeing are within walking distance (Sultan Ahmet mosque, Blue mosque and Bazaars). During our stay we've had lots of help and recommendations from the amazing staff. Special thanks to Irfan, Abdullah, Peymey and Ozlem. Ozlem the cake that you've baked was very tasty??. Thank you and hope to stay with the Empire Palace family soon.

"Vist"

5
16/07/2016

It is clean and good location. It is near the tram station and easy to go any where . The staff is helpful and try to support you when you are asking . There are nearby shops and restaurants. There was issues with get ironing.

"Perfect location "

5
15/07/2016

The staff are very friendly, the breakfast is up to standard and the views are just excellent definitely worth the money, the desk manager Suleiman was a gentleman told us all the good locations and what transport to take

"The review. "

5
15/07/2016

Everything was amazing the rooms and the food even the views either. The hotel was so much clean and quite. The service was more the excellent! Really really the best hotel ever I have been to. I recommend you all to this hotel. Suleyman is a very helpful man????.

"10 point"

5
15/07/2016

It was my first time in Istanbul and the hotel was so much beautiful and the view was so much amazing. All staff try to help you to ready for answering for your question Breakfast super we get enjoy The best thing about this hotel is everything near it even the market and the restaurant. ??

"Perfect hotel"

5
14/07/2016

Hotel location close to all major attraction 5 minutes blue mosque and hagia sophia me and my family was very happy because staff was amazing specially in front of dest manager suleyman very sweet man he always ready to help you for you breakfast was enough and room was very clean and large room number 306 nice shower we definitely come back here soon

"Beautiful hotel"

5
13/07/2016

The hotel has an excellent restaurant, with very good food at a really reasonable price. The staff are very friendly and the location is near all the good places in Istanbul. The room service is excellent and there's really fast wifi as well! Overall we had a really good stay!

"Incurable"

5
13/07/2016

This hotel fantastic and really nice place, Mr. Sûleyman and Mr.irfan there great people when you visit this hotel contact with them, room clean and confutable next time when we visit turkey we will stay in same hotel, there is good food and i like spaghetti its very testy.

"Very good hotel for business"

5
12/07/2016

I stayed with my friend for business it was my first time to come istanbul and empire hotel we enjoy the the time of the hotel and staff were smiling face we were so happy to stay here ..I could say here is ky second home in Istanbul

"5 star servis"

5
12/07/2016

This was our first visit in turkey we enjoy hospitalty best western empire hotel we sure we will come with family next time excellent staf and amazing breakfast hotel reception very good they give you idea for everyting specilly thank to suleymanwhich is was so kind

"The best hotels chain"

5
10/07/2016

Really it was the best of the best I stayed there for 5 nights with an amazing hospitality and amazing stuff They always take care of us and ask us if we have any kind of problems I really want to thank the front office mr zekariya and mr soleyman They were the best example for hospitalty and respectful

"Gem in istanbul"

5
10/07/2016

Excellent Entertainment, Friendly behaviour, Good Room, Warm reception in hotel best empire palace and also visit the most beautiful and memorable historical places, lots of shopping centre, eye shooting river side seeing, tasty and healthy turkish food and nice tea.

"Excellent hotel for holiday"

5
10/07/2016

It was awesome .This hotel was very neat and clean. The service was great. Their hospitality was remarkable. The breakfast manu n tour plan was really enjoyable.we Hope in future they Will continue this service which Will be helpful for tourist.My Best wishes for the Best western hotel n their staff.

"Excellent hotel"

5
09/07/2016

The hotel is ver y nice and well situated. The staff is friendo y and eager to help especially Suleyman Who Was ver y helpful. Brekfast Was very Good and tasty. We were near all the interesting places like the bazar and the market of spices. Estambul is beautiful. Gloria

"Shopping tooour"

5
09/07/2016

We have been here now for 3 days. We are very surprised because we get more than we except. We are happy to choose this hotel for our vacation in Istanbul. It's directly in the centrum where everything is. We just need some minutes to the bazaar. It's also very close to bus and train stations. The breakfast is very good and the rooms are very clean. The employees are friendly and helpful. Thank u for everything.

"Lovely hotel with kind staff Mr.Irfan"

5
09/07/2016

Stayed in this hotel with my family,loved it.clean rooms and nice location. Special thanks to Mr. Irfan, who was extremely helpful in all matters for me and my family. It was easy to communicate with him in English.

"Good tour and experience and comfortable hotel "

5
09/07/2016

Great service , room service was always available. Good breakfast buffet . The room was comfortable and pleasing with a nice view. excellent location , most visited monuments and tourist attractions were a station away from us. I would definitely come here again

"Good servis excellent location"

5
09/07/2016

I have a good room.good clean Good service in the reception. Iwas enjoy to be gest in this hotel. We check early and smilly to help us. So excellent to in this hotel.enjoy the all good food.we recommend every one this hotel

"Best location and Service"

5
08/07/2016

A good place to stay. Feels like you're at home especially mr Suliman was a good host. Close to at the good spots one should see when in Istanbul . I recommend everyone to visit and stay here . Food is really amazing as well as the location and the staff is very efficient

"Friendly helpful place "

5
04/07/2016

A home away from home! Location wonderful, room clean breakfast on time and fresh the manger Suliman was so nice he let me drive his car around ?? close to everything that matters in Istanbul all things you will need provided at the hote easily price was also good

"Best of the Best!!"

5
04/07/2016

Checked in with out any hassle with family of five. Helpful front desk staff. Every sightseeing is within walking distance from this hotel. New building structure so new bathroom and Furniture. Traditionally English style which I loved it.! Must come again to best western!!!

"Wonderful Hotel"

5
04/07/2016

Best location middle of old city. Good foods, beautiful Turkish hammam, comfortable and clean rooms. Thé best reception in Istanbul. All stuffs are very friendly and helpful. I offer this hotel to everybody. Come and stay here

"FABULOUS HOTEL AND STAFF"

5
03/07/2016

The Staff at the Best Western Empire Palace were fabulous and I would recommend this hotel to everyone. The location was central to everything. Meals and service were outstanding. Thanks for everything Hacen, Irfan, Suleymon and everyone else there you are all THE BEST

"Exciting experience "

5
01/07/2016

The hotel personnel were extremely helpful. Not only did they provide us with an amazing service but they also helped with with arranging different tours of the city :) special thanks to Mr. Suleyman and Mr. Zakaria. I would like to recommend this hotel to everyone who wishes to have an amazing experience in Istanbul.

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Humma, Thank you for choosing to stay with us and for your review! We look forward to welcoming you back to the hotel in the near future. Greetings from Hotel Amber, Istanbul, Turkey! Best Regards Süleyman Ya?ar Guest Relations

"The best one! "

5
01/07/2016

Is our fist time here an we were surprised! This hotel is exactly what we are searching for! You have what you want, all what you want here. Breakfast, rooms, services, personal was very nice and primitive. The view is incredible! You have to visit and stay in this hotel! :)

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Dobre, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I also hope You would choose again Best Western Empire Palace Hotel for your next stay with us. :) Looking forward to seeing you again soon. Best regards and wishes from the whole Best Western Empire Palace Team! Sincerely, Best Regards Süleyman Ya?ar Guest Relations Best Western Empire Palace hotel

"Best hotel"

5
01/07/2016

First time here and and it was amazing!!!! The breakfast and the rooms was incredible and of course the personal the same! I have a good taste on my lips when I watch the hotel's food! Thank you Suleyman for your atitude.

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Iulian, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I also hope You would choose again Best Western Empire Palace Hotel for your next stay with us. :) Looking forward to seeing you again soon. Best regards and wishes from the whole Best Western Empire palace Hotel Team! Sincerely, Best Regards, Süleyman Ya?ar Guest Relations Best Western Empire Palace Hotel

"Stay at Best Western Empire Palace"

5
01/07/2016

we came in from Sofia very late but we loved the location of this hotel within walking distance of all the main attractions, many restaurants and shopping nearby. The staff were very friendly and accommodating they would stop by and say hello. Breakfast was good, we always started our day here in the morning. we would certainly stay at this hotel again, we had a room at the side and couldn't hear the trams when the window was closed. Over all great place and great location and staff. Worth chekcing out and value for money.

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear, Arun, Thank you for your review and for choosing our hotel! I hope your next stay and just around the corner. :) Please don't hesitate to contact us if there is anything we can help you with. Best regards and wishes from the whole Best Western Empire Palace Hotel team! Sincerely, Best Regards Süleyman Ya?ar Guest Relations Best Western Empire Palace Hotel

"Lovely boutique in great location "

5
30/06/2016

We loved the location of this hotel within walking distance of all the main attractions, many restaurants and shopping nearby. The staff were very friendly and accommodating even when they saw us walking around the streets of Istanbul they would stop by and say hello. Breakfast was disappointing though, we only ate there one morning. Would certainly stay at this hotel again, we had a room at the front of the hotel and couldn't hear the trams when the window was closed.

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Therese , Thank you for your review and for choosing our hotel. We are looking forward to having you again as a guest in our hotel. :) Sincerely, Best Regards Süleyman Ya?ar Guest Relations Best Western Empire Palace

"The best hotel in Istanbul "

5
29/06/2016

This is a prime location in the old city. The hotel is very nice and has a best service. Breakfast was very good also. Staff is is very nice. Specifically, Suleyman and Irfan were extremely helpful with any request. We had a great time. Thank you very much.

Suleyman y, Sat?? Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Andro, Thank you so much for choosing to stay with us and for your kind review! I am glad to hear that your stay with us was a pleasant one! We look forward to welcoming you back to the hotel in the near future. Best regards from Istanbul, Turkey! Best Regards, Guest Relations,

"Excellent "

5
29/06/2016

First time in Istanbul. Excellent service at the hotel, with a great location. Breakfast is free 7 to 10am which is great. Suleyman and Irfan were very helpful. I will certainly book with Best Western again if I find myself in Istanbul. Very happy!

Suleyman y, Sat?? Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Joseph, Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. I also hope You would choose again Best Western Empire Palace Hotel for your next stay with us. :) Looking forward to seeing you again soon. Best regards and wishes from the whole Hotel Empire palace Team! Sincerely, Best Regards, Guest Relations

"Great combination of price for beers and location!"

5
29/06/2016

Great location in Istanbul, restaurant have draught beer just for 9 TL. Clean room with tv and bathroom. Free transport to airport. Sulejman (hotel manager) is really nice guy, he can give you useful information about Istanbul. You have to check it!

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Vopata, Thank you for choosing to stay with us and for your review! We look forward to welcoming you back to the hotel in the near future. Greetings from Hotel Empire palace Istanbul, Turkey! Best Regards Guest Relations

"Great location"

4
27/06/2016

Perfect base, reasonably priced, located within a stone's throw of attractions like the Blue Mosque, the Grand Bazaar etc. Friendly service, decent breakfast, free wifi ... and for sports fans who just can't leave it behind, there's a pub just up the road that fits the bill (only shame was neither the rugby nor the soccer result went the right way when we were there!). Only thumbs down: the curious (and annoying to a tired traveller) efforts to get us to write a review before we even got to our rooms!

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Thedoc, I really appreciate you have preferred Best Western Empire Palace Hotel for your stay in Istanbul. Your precious reviews will make us stronger as a team, not only to maintain also make further improvements of our quality and service. It has pleasure to greet you at Best Western Empire palace Hotel. I am very happy to hear that you have enjoyed your stay, giving you the best quality and service. I hope that you would visit and stay at Best Western Empire palace Hotel each time you visit Istanbul. Please do not hesitate to contact me for any arrangements you need on your next stay. We hope to see you very soon Best Western Empire Palace Hotel Best Rergards Guest Relations

"Lovely hotel in a brilliant location"

5
26/06/2016

We chose this hotel based on its location and reasonable price and stayed here for 3 nights. We were welcomed by Irfan at reception, we orginially booked a double room but he kindly upgraded us to a triple room which was lovely and spacious. The room and bathroom was clean and tidy. Breakfast was included and that was enjoyable. Süleyman at reception was also very helpful with our questions and queries. The hotel is within walking distance from Sirkeci and Sultan Ahmet. There is a tram line right outside and its very conventient to use and cheaper than taxis. Overall we had a great stay and would like to thank all the staff at Best Western Empire Palace for making us feel very welcome :-)

Suleyman y, Halkla ?li?kiler Müdürü at BEST WESTERN Empire Palace, responded to this review
Dear Glittery Sparkles, Thank you for choosing to stay with us and for your review! We look forward to welcoming you back to the hotel in the near future. Greetings from Best Western Empire Palace hotel Istanbul, Turkey! Best Regards Guest Reletions

"Friendly service & warm Turkish Hospitality "

5
24/06/2016

Came on recommendation from a friend who stayed here 2 months ago and the service and friendliness from front manager Suleiman and staff was wonderful when we arrived and only got better. He spoke English well and provided us with a map and options on what to do. The hotel is located in Sultanahmet old city center but if its your first visit it's the perfect location to visit all the sites in Istanbul which is within walking distance. The tram station is a one minute walk away for transport to other areas of the city. There are many restaurants nearby the hotel including one in the hotel. Suleiman also very kindly upgraded our room which was a nice surprise and stored our extra luggage for us on our visit to Cappadocia. We were very grateful and pleased with the service.

"Hotel dreams!!"

5
24/06/2016

This hotel was centrally located in the heart of restaurants and markets, truly the perfect spot for anyone visiting Istanbul, as it is within close range of all the beautiful sights such a city has to offer. The service offered here by the workers was absolutely spectacular! They were kind and attendant, making us feel as comfortable as possible! The food offered by the hotel was also delicious. I would highly recommend this hotel, for its service, and facilities, including its own Turkish bath! Defiantly worth checking out

"Wonderful staff service!!"

5
24/06/2016

The room we were put up in was truley one that encaptured the traditional turkish style. The service here was impeccable, our bags were taken from myself and my family upon arrival, and we were served with cool refreshments, the staff truly accomidating after the flight we had just had. The meal services the hotel offered are all delicious; the location of the hotel is in the heart of restaurants and markets, a true and golden spot for tourists looking to stay in the area and gain a real Turkish experience. The impressive service offered by the hotel offered myself and my family a lovely range of tours, which we took part in, showcasing the highlights of istanbul, and really taking the stress off of us in planning for such excursions. I highly recommend the best western empire palace for anyone looking for a lovely time in istanbul, as it truly made our stay here magnificent!!

"MS Arjola "

5
22/06/2016

Wonderful stay, great place for couples the hotel near everything from sultanahmet Sulmain great with us which he look at out stay to keep it special The food is great at hotel and breakfast so lovely with type of options you hold the room is great that KS for manager to keep the place great and team with great smile

"Gem in istanbul"

5
21/06/2016

Wonderful stay we love it so much , our room clean people great . Thanks for Suleyman and Irfan who hold a great smile who work form heart to assist us with our needs .hotel make me feel home away home . Must stay at hotel as its close from everywhere .

"Hotel with a very good service"

5
21/06/2016

We arrived before six o'clock in the morning with two kids 8Y and 4Y and we got our room for half price. Otherwise I would need to wait until normal check in time. The receptionist is very friendly and has helped us talking to our taxi driver, who was confusing himself with the street of Istanbul. Be careful with the taxi driver, although it is yellow taxi. Our room is facing to side street restaurant. Room size is just enough for 4 of us but the room is tidy and clean. Cleaning service lady is very attentive and offer us to clean the room every morning and brought to us enough bottle of water. In the evening my little daughter had a high fever and the reception in charge for that time Mr Sulayman had helped us arranging shuttle car to the hospital. Looking for a pharmacy was not easy in Instanbul, please prepare well if you travel with kids. But the shuttle driver could finally find the pharmacy for us. Breakfast was nice even my kids love it. The hotel has a restaurant, it is not cheapest but the restaurant has really very good food. I like the waiters Mr. Hasan. Location is superlative. One station with tramway or about 500 meter walking to blue mosque or Hagia Sophia.

"Best hotel empire palace andstaff"

5
19/06/2016

Very good experience in this hotel. Clean and nice room, people from the staff are really kind, giving information and having funny conversations, like we did with Suleyman. Rich breakfast with really good food and drinks. we recomend this fanstastic city in this very nice and confortable hotel!

"Best western empire palace hotel"

5
18/06/2016

It was a nice stay we enjoyed a lot and also it is centrally located so you can go to the tourist attraction within 10 minutes walking and very nice hospitality, the rooms were clean and tidy and the people are very friendly it's a must stay we would like to come back here again

"Amazing hotel"

5
18/06/2016

Enjoyed my brief stay at the Best Western Empire palace Suleyman and the rest of the staff were very nice and helpful. I would definitely stay here again. I had a late check and they really went out of their way to accommodate me. If you are looking for and American friendly hotel with a pretty good breakfast stay here.

"Little Italy in Turkey"

5
17/06/2016

Very close to everything, very comfortable. Reminds me of Italy ........ Everyone here is very nice and very helpful...... Turkey is a place, you have to see..... thanks best Western turkey...... breakfast was very nice room was very clean

"Great hotel "

5
16/06/2016

Very friendly and helpful. Located in european part of the city, near to resturaunts and shops. Hotel has good resturaunt. And breakfast very delicious we definetly come back because excellent servis giving costemer thank you.u

"The best"

5
15/06/2016

I travel a lot , and i have stayed in many hotels, and i would like to say how wonderful time i have had in this amazing hotel . the rooms are very clean and tidy . the room serves is high class . the cuisine is so delicious . i have to mention of Mr Solaimain , he was dealing with us so friendly and kindly . i thank him and all the staff in the hotel . by the way it is very easy to go to the many nice places , sultan Ahmed mosque and ayah Sofia . trans-portion is available , you can reach to many places easily on foot . I like this hotel so much and I will book in this hotel when I travel to Istanbul each time .

"Amazing city amazing hotel"

5
15/06/2016

Very good quality dinner and service was fantastic .also a great place for breakfast and really good location close to everything .I highly recommend this restaurant to anybody .especially if you would like traditional Turkish food ????????

"Amazing Hotel!"

5
13/06/2016

From the moment we arrived we felt extremely welcomed by the wonderful reception. Suleyman, the employee at the desk, got us checked in quickly, and even offered us something to drink; he was so friendly! The room was clean and the breakfast was delicious. The hotel is also in a perfect location just minutes away from the Blue Mosque. I would definitely stay here again!

"Best Reception, best hotel ever!"

5
13/06/2016

We had an amazing time at this hotel, the staff were wonderful, the rooms were clean and perfect, you couldn't find a better place to stay in Istanbul! The breakfast was great, Suleyman at the reception helped us with everything we could have asked for! Thanks again!

"Amazing hotel"

5
10/06/2016

This was our first time in Istanbul and we immediately loved the city and our choice of hotel. The hotel has a great location and the lobby was comfortable. We were greeted by friendly staff. They offered us delicious coffee and tea while we waited to check in. Suliyman assisted us in booking a tour to see all of Istanbul. Very impressed, and will visit again.

"Good location for sites"

5
09/06/2016

Good hotel, easy access to sites (walking distance) and restaurants. Friendly staff who are very helpful with booking taxis etc, and nice breakfast too with wide selection. Overall good hotel for work or for leisure. I would recommend this hotel.

"Commercial manager"

5
09/06/2016

Good location in sultan Ahmed very centralized , near from the main attractions. staff are very helpful and friendly, i were checked in by Suleyman who is really nice good helpful . I enjoyed my stay so much. Rooms look good. Very happy being here and would recomanded it for Istanbul visitors to stay in . WiFi is fast

"Nice hotel nice room"

5
06/06/2016

Hotel Excellent location, very curtious check in by Mr Suleyman. I had some issues with the locker the usage, Mr.Zakaria came up to the room at.least 5 times every time he came up with a bigger smile. Comfortable bed. Very clean. Bravo keep it up.

"Excellent hotel for a city trip"

5
05/06/2016

Hotel central of sultanahmet so all torist attraction very close forexample blue mosque hagia saphia 5 minutes by walking there are alots good restsurant and sweet shop araund hotel when we reach hotel reception manager suleiman greeted us with welcome drink he gave us very good information for our trip so our holiday was excellent hotel giving breakfast in restaurant on first floor very delicious and fresh fruit our room on third floor was very clean and large room number 302 we will come back empire palace hotel again thank you for hospitality

"Great and nice place"

5
05/06/2016

I can recommend this hotel for everyone.. Its good.. Calm. And comfort place inside the old city It has gentle stuff friendly and helpfully. As "Sileyman" who help greatly and he was very friendly For me it was great choice and i will not be hesitated to repeat it again.. Thanks BEST WESTERN.

"Close to sights"

5
04/06/2016

Everyone was so nice & helpful! Great service & great food. Comfortable beds & ac included. We were only in town for the night, but we will definitely be back. We could walk everywhere we went. Near Hagia Sophia & Grand Bazaar. ?? ????????????????????????????

"Enjoy hotel with personel"

5
03/06/2016

We came from India first visit to Istanbul and best Western empire palace in my life best hotel because hotel location was perfect the staff was very helpful and polite they are asking always do you need help with smiling face breakfast was very delicious our room on top floor with view l am sure we will come back next time thanks to Mrs hacer and Suleiman for helping we will not forget you not wifi very fast

"Amazing location and helpfull staff"

5
03/06/2016

When we went to our rooms I was relived after a long twelve hour flight. I plopped on my bed which was supprisingly very confortable and I knocked out. The next morning I woke up starving. I went downstairs to find a whole buffet of breakfast food. The food was sooo good and the service was exelent, especialy Mr. Súleymon and Mr. Peymey they were so nice and funny. And whenever we asked for directions to tourist spots they put the pin on the dot. They are very nice and they acctually care about you. And all the places were around a 10min walking period. Good exersize?? If u do. BTW they have nutella.

"Lovely hotel"

5
03/06/2016

Once we walked in they were really nice and greeted us with a nice smile and they said they would take our bags to our room. And it's not only the friendly service it's also the location of this hotel, you can walk to basically anywhere (blue mosque, Aia Sophia, Spice market , etc.) The people working there rely thought of us as friends and not just customers. The breakfast here is really good and filling. Over all this was a very lovely and fun experience! ????????

"Excellent stay in the middle of Sultanahmet."

4
01/06/2016

The Best Western Empire Palace is right at the doorstep of most of the major attractions of Istanbul. Within a radius of a mile , are the heritage sites of Topkapi palace, Hagia Sophia, Grand Bazaar and Blue Mosque. Lot of good places to eat local Turkish food nearby . There are numerous 'point and choose' restaurants. Wifi is very good everywhere and free. Rooms and bathrooms are super clean. The management, especially Mr. Suleiman, is very helpful and accommodating. The day we checked in, it was past breakfast time, but he arranged for some bread, coffee and boiled eggs and cold cuts for us. Very thoughtful, I must say. We checked into this hotel twice, on our trip to Turkey, and on the last stay, the ac of the room in which we checked into didn't work and couldn't be fixed. It was 2am in the morning, but the manager was extremely kind to upgrade us to a bigger room at no extra cost. Their breakfast is good but repetitive..though not varied ( tea, coffee, breads, cheese, coldcuts, preserves, boiled/scrambled eggs, stir fried veggies and yogurt). They can improve on the service in the breakfast area which sometimes is a bit lackadaisical. Otherwise its a score of 10.

"Just outstanding"

5
01/06/2016

This is my first time in istanbul amazing city when i reached hotel there was sulayman and hacer they gave very good info for our holiday we r happy to stay here and will look forward to stay here again Room was clean breakfast was delicious i recommend every1 to stay here We will miss u

"Supeeerrrrrr"

5
31/05/2016

Recomandation .. And amazing location I come with my friends for a vacation And the hotel stuff was very kind They welcomed us well .. they give us all the important information about the city About the important places that we have to visit Thank you manager soleyman Also thanks to mr zakaria You made our stay You rooock Guys Love you all

"Layover Stay"

5
30/05/2016

We stayed one night at the BW Empire Palace for a long layover in Istanbul. Great hospitality. Thanks to Irfan for being very accommodating and trying to find us the quietest room possible cause there was construction going on outside late during the night. The effort meant a lot and we all appreciated it. The rooms are clean and comfortable with an old world style. Very nice touch. The beds are also very comfortable and we all slept very well. The breakfast was great also and I got to try a Turkish tea for the first time. All the servers were excellent and very helpful. Suleiman and his crew were also great in storing our luggage while we went out to explore the city for a bit. And for also facilitating our exit as the transport to the airport arrived. I highly recommend staying at the Best Western Empire Palace and will definitely be coming back to stay here again in the future.

"Incredible hotel"

5
30/05/2016

It was first time in empire palace the hotel location is attractive as it is very close to all famous historical sites and bazaar tram station just 2 minutes to hotel staff was helpful and smilling. They gave us free baby coats breakfast also was fresh and delicius we want to say big thank to manager süleyman and guest relecions hacer I will stay here again ;thanx for everything

"Recommendation "

5
29/05/2016

It was a nice stay and good rooms. 3 days 2 night ... nice location the tramway is just 1 min walking .. cozy atmosphere with friendly staff specially the front desk guys and Zakaria the most English fluent speaker.

"Best of the service"

5
29/05/2016

It was much more than expected. The quality of food , the service by staff was commendable. Not once I felt as if I am with in a different country with different people. The experience was more like Home with a Star rated Hotel experience

"Outstanding lodging experience "

5
28/05/2016

Best WesternEmpire Palace is an excellent hotel in Istanbul. I would certainly come back to this hotel only when I come here next time. The very hospitable reception, very cosy and comfortable room comparable to a five star hotel, its location in the centre of the city are the high points about this hotel. The complementary breakfast was quite lavish and enjoyable. Mr Sulaiman who is the manager of the hotel is a very courteous and a helpful person who impressed our group very much. A very satisfying experience indeed !

"Very centrally located. In heart of city very convenient "

5
28/05/2016

Very neat and clean. Very good facilities in the room. Staff is very sweet and services with smile. Very good breakfast. Tram is right in front of hotel and will take one to Topkapi Sofiya and Blue Mosque very close by. Can even be gone by walk. Excellent Baclava shops in vicinity. Shop Mustafa is recommended. We met Mr Suleiman who is very warm and helpful.

"5 days in Istanbul "

5
28/05/2016

We are couple from Serbia we enjoyed our stay , room was in last floor , clean all the time when we comeback,and nice smell. Staff are so kind And helpful especially suliman .hotel location is really valued for price and access to tram station. Resturent is international and the Turkish cuisine very delicious. Turkish bath also is nice

"Amazing hotel."

5
27/05/2016

Best attendance ,Breakfast service is very good the location is than we were ledto expect many of most famous attractions are a five minutes walking from hotel tranway station just 2 minutes away the front of desk staff were very helpful specilly manager suleyman was very kind if you have any questions or problem dont hesitates ask him he solves your all things resently me and my wife was very happy to stay here we recommend hotel everybody we are sure to come back again next time

"Excellent hospitality ..."

5
27/05/2016

Sulaiman and Hacer at the front desk were wonderful. They welcomed us and even though the breakfast was over, they arranged special breakfast for us. The hotel is 5mins walk from Grand bazaar, so it is in an excellent location in Sultanahmet area.

"Best location and best staff"

5
26/05/2016

Our fist time in Istanbul we stayed first in taksim erea but not good but best western empire palace has good location otel not old very good our pillow was very soft they have menu in room you reguest anyone room was very large for family and clean staff always waitting for help for your question with smiling if you have any plan for istsnbul be sure you can get empire palace if you need enjoy thank you mr. Suleyman for all helping we will miss you

"Best hotel empire palace"

5
26/05/2016

I stayed in empire palace 6 nights in my life best hotel this one hotel close all historical place 5 minutes topkapi palace Hagia mosque and blue mosque room very impressive and clean staff all of one helpful and polite breakfast was very full and delicious thank you for manager sultan suleyman l recommend everbody

"Best hotel ever!"

5
25/05/2016

Very good and clean hotel. My family really enjoyed staying there. The breakfast was amazing, and the staff was really kind and very professionall. the hotel is close to everything and has very nice views. We will definitely return there.

"Wonderful hotel "

5
25/05/2016

We stayed here for 3nights and everything was very nice room was clean and staff was very nice and Co operative location is nice thank you for all specially manager Suleman like recommend all costumer this hotel

"Nice Weekend with this hotel"

5
24/05/2016

I stayed 3 nights in this hotel in Istanbul , and the location is good for sightseeing. My room was in third floor. My room and bathroom were spacious and well-equipped, there were enough hangers in the wardrobe. Free WiFi. This was my first stay at Best Western Palace but definitely not the last. Really like the hotel, the location and the food! Hotel manager, Suleyman and his Team are doing a great job!! Also Restaurant team are very friendly and helpful. Breakfast was great. Free WiFi was working smooth. Felt very comfortable in this hotel!

"The right choose"

5
24/05/2016

It was so nice to stay at this hotel Everything was perfect Every one was helpful The stuff the room service and the restaurant The room always clean and fresh Im so great full Thanks for mr Zakaria and Solaiman They were very helpful and nice We will miss you all Sure we will back soon and see you all

"great choice!"

5
22/05/2016

.great location, very clean, nice staff and yummy food we had a quiet nice days in istanbul. the staff gave us a great guiding where are the best places for tourists. the location is in a walking distance from galata bridge, sultan ahmat, transportation and amazing restaurants. The rooms was clean and nice, nice city view and a minute walk from the park

"Awesome Visit"

5
21/05/2016

Very central, close to the tram station, walking distance to historical sites, lots of eateries nearby. Staff were excellent especially Iran, Zakariya and Suleiman. They were all very helpful and accommodating. Room was small but clean and comfortable. We were invited to a traditional Turkish Jumah lunch on the house which was a lovely treat! And I had an excellent Hammam treatment by Anya!! Fabulous...definitely planning to go back...

"Excellent accomodation in Istanbul"

5
20/05/2016

I have great memory at Western Palace . Best place to stay at Istanbul with friendly staffs , nice design , high services and of course perfect and lovely manager who is ready to hear you and solve your problem every second you want . Thank you Mr.Suleyman for making my best memory ever in Istabul . Be sure I will be back as soon as possible .

"My dreams hotel"

5
20/05/2016

It was a life time experience coming to Istanbul and staying at Best Western Empire Palace. The Manager Suleyman made it like staying at home .His staff and he himself were there all the time to look after and guide us . As per advice last night Bophrus Cruise was one of memorable event in life.The hotel services and the breakfast is excellent and would recommend to friends and visitors to stay in this hotel. It's value for money.

"Convenient and strategic location"

5
20/05/2016

This hotel sort of convenient place to stay, easy to access many historic places in Istanbul. Please look up this cozy hotel when visiting Istanbul. Hotel staff also very helpful and they are very nice people.

"Amazing staff,Good service :)"

5
18/05/2016

We stayed here with my family dor 5 nights hotel have amazing location blue mosque hagia soffia topkapi palace 10 minutes away by walking Good breakfast l like ''cigarette borek'' Hotel has very good wifi and very clean room We definetly recomend everybody Thanks to suleyman and abdullah for kind service :)

"Cooook guzaaal Best Western Empire Hotel"

4
18/05/2016

Super location and super staff plus super style. The place for best accomodation, you will definitely enjoy. Staff are very welcoming, helpful and professional. I am recommending to family and friends . Best of luck and see you again soon.

"Very nice stay in the hotel "

5
17/05/2016

I was for one night in Istambul for business, I was in this hotel, it was a very nice time here. There is a very restaurant for dinner and breakfast. The room was a very clean and I had very nice time here. I recommend everybody to come here. Thanks to Suleyman :)

"Very helpful and nice location"

4
17/05/2016

The hotel is located in the old city and very close to all the sights as its just 800 meters walk which is the really plus point Mr. Irfan was really helpful with all the information that we need, overall it was a pleasant stay

"Excellent location for sight seeing, great staff!"

5
17/05/2016

Our room was on the smaller side but had all the necessary basics. The location for the Old Town sites is perfect, with the metro 10 steps away that take you straight to Taksim, Karaoke etc. The staff was extremely attentive and friendly, they even made us a sandwich at 4am one night! Highly recommended.

"Clean and cheerful "

4
17/05/2016

On a girls trip! The hotel location is perfect if you want to do all the sights at a leisurely pace. Blue mosque and Hagia Sophia were 7-10min walk. Topkapi place 5 min walk. Lots of cafes and shops near by. The hotel decor was average but clean. The staff was honestly the best part. Very decent and helpful. They were always ready to answer any question and tried their best to make sure we were comfortable. Would recommend this hotel if you're in town for a few days and love being in the tourist hotspot.

"A game in istanbul"

5
17/05/2016

We stayed at this amazing hotel for 2 nights It was really fantastic the service and the staff also Mr zakaria and soliman was very helpful and smile Thanx for everyone there you made our stay Next year we definitely come here again

"Perfect hotel perfect location"

5
17/05/2016

Istanbul was like living a dream the hotel is at a walking distance f all tourist attractions specially breakfast was good the room was clean our room number 407 on fourt floor it was nice room wifi very fast staff very kind and helpful l recommend this hotel everybody thank to manager Suleyman and zekeriya ,ozlem

"Very nice experience ??"

5
16/05/2016

Excellent location, clean rooms, great service and friendly staff. Ozlem and Zekeriya are great ?? location is close to the metro and very close to most of the touristic places. A nice experience for tourists . I recommend .

"Wonderful place"

3
15/05/2016

We were tree nights in hotel Empire Palace,and everything was excellent,especially recepcionist Sulejman! Very gentel, he gave us all information about tourist offer of Istanbul,and made us the best Turkish coffee! The hotel is silent, clean, in very good position. We had very good time and we will come back!!!

"Very nice hotel"

5
15/05/2016

It is a very nice hotel at the centre of old town and near the tram station.It has comfortable rooms and very nice food.M.r. Zakaria helped us a lot because he was speaking english very well.He was very friendly,kind and helpful.

"Great Experience"

5
14/05/2016

The room was very nice and comfortable. Room and washroom were clean and hygiene. The best part about the hotel is the location, I walked around to almost all the tourist spots within 10 mins. The front desk is so helpful and the service was amazing. Especially the guy Suleyman takes care of all your needs and arranges all your trip itinerary if requested. Totally a great experience and I would definitely come back to stay here.

"Best hotel in best location"

5
14/05/2016

We came for 2 nights with our friends hotel has so good location wifi best breakfast so good but it can be more nice staff so polite and helpful the room has topkapi palace wiew on 6 floor we had glad l recomend everybody see you next time funny guy suleyman

"Wonderful Hotel"

5
13/05/2016

First of all hotel has fantastic location and close all of historical place blue mosque basilica cistern and topkapi palace breakfast very delicious and fresh tram station just 2 minutes by walking if you need information reception always ready to give you information about erea and hotel WiFi very good and free they have turkish bath you mast try that's super thank everyone specially suleyman and hacer

"Good service and Kind staff"

5
12/05/2016

The hotel is located in close to sultanahmet area...Very good location... The reception staff is very kind. I highly recommend this hotel. The room very clean and large are close to egypt bazaar and grand bazaar by walking they have room servis and laundr servis thank you everybody and sultan suleyman l will not forget you nice man

"Good location and kind staff"

5
12/05/2016

I stayed in this hotel 10 night it was good experience before l stayed another hotel wifi was very slow but in best western wifi very fast it was very important for me house keeping everyday cleaning room breakfast very delicious and open buffet hotel has restaurant you can eat dinner and you can get water pipe blue mosque and Hagia Sophia very close by walking just 5 minutes our room on last floor 604 very good room very good wiew staff so kind specially manager suleyman and chef hacer very helpful thanks for everything l will be there again

"Smiles of the staffs"

5
12/05/2016

The most prestigious hotel in the center of Istanbul, near to blue mosque, ayasofia, grand bazar . I feel in this hotel that I am in my home, i like the smiles on the faces of all staffs , the communication with them is very easy , realy they understand what i want just from first look , plus they are speaking English , Arabic and Turkish. I like your smile Mr. Zakaria , keep on it . best regards

"Great vacation"

5
11/05/2016

This hotel has great location in old town of Istanbul Sultanahmet. All sights are close by. Within easy walking distance. Such as: Blue Mosque, Ayasofya, Gülhane Park, Topkapi, Grand Bazaar, etc. The main reason to choose this hotel it's service and people who work here. They are very friendly and ready to help you with any question. They are all communicative and responsive. The room is cleaned every day. The breakfast is very good as well as service. In this hotel has really good Hammam and Sauna. Special thanks to Catherine. If you want to get pleasure from a massage, you definitely need to go to her. Close by this hotel there is an excellent restaurant that called NEW HATAY with great service and people who work there. You can really have fun in this restaurant. My family and me spent gorgeous time in Istanbul and at this hotel and we definitely recommend to choose it if you are going to Istanbul. Thanks a lot of everybody who work here! See you soon. Ruslan, Ramzia, Indira.

"Fabulously central location "

5
11/05/2016

A wonderfully central located hotel. Situated in the heart of Istanbul boardering the most cultural and touristic places Istanbul has to offer. Situated right on the door step of Gülhane park and the Hagia Sophia where the smell of roasted chestnuts fills the air. The hotel offers everything one needs from breakfast to its vegetarian selection . A must go for a solo, couple or just simply for business. With really excellent services from their staff especially Sulaiman and Zakariya for always being welcoming. A definite must for those who are always on the road.

"Awesome place "

5
10/05/2016

Neat and clean rooms with very good services and hospitality ..jus felt like home .. So if u plan to go to instanbul ..do visit this place its jus the perfect palace where u can chill and realax..the food is also awesome plus the whole aura is mind blowing

"excellent choice!!!!"

5
09/05/2016

this is a nice hotel in a great location,comfortable rooms and excellent breakfast..Zakaria really made the stay even better, always smiling, and willing to give there advice on things to do around the city. I enjoyed it very much and I am looking forward to my next visit.

"Cruising the Bosphorous..."

5
09/05/2016

I stayed for a week in April and loved it. The staff are friendly and courteous and extremely helpful. My room was spacious with a decent sized bathroom. The owner came on a few mornings during breakfast and chatted to the guests. Loved the location as it was close to a tramway and in walking distance to the Topkapi Palace and the Blue Mosque. Will recommend this hotel to future visitors to Istanbul. Great ambiance and personal service.

"Very good hotel"

5
09/05/2016

One of the best hotels in Istanbul very great location and excellent service and the room was very wonderful staff add it, especially sulaiman Next time I will choose the same hotel Good views and location in the middle of the market and the biggest advantage is that it is close to the metro station

"such a nice place to stay in Istanbul!"

5
09/05/2016

We stayed in this hotel 4 days and it was so nice! it's close to everything you want to see. The room was very clean and so comfortable, the bathroom aswell. The breakfast was very good and the personal was so nice, friendly and helpful! greets to Suleyman ;) Thanks for those nice days here!

"Perfect Hotel!"

5
07/05/2016

I was for 2 days in Istanbul and stayed in this perfect hotel..excellent service, reception-Hacer and Suleyman! Thanks for your service very much! I recommend everyone to visit Istanbul and stay in this hotel which is located in good place, with many shops and rest places around.

"Fantastic hotel"

5
06/05/2016

Hotel close to all historicial place and very easy to get connettion everywhere personel very polite and helpful specilly suleyman big thanks he speak very well engilish the room very clean breakfast delicious hacer and irfan very nice l will come soon again here my scond home in turkey

"Excellent service and perfect location."

5
06/05/2016

I am so grateful for the kind hospitality and great service I received from the BEST Western Empire Palace staff members. The staff were always accommodating and would go the extra mile to bring you great comfort to your travels. The rooms were spacious and clean; the bathrooms were a descent size. The hotel is in a central location, which is ideal if you are using the public transport to get around the city The hotel is a ten minute walking distance from the Blue Mosque and fifteen minute walking distance from the Grand Bazaar. I loved how friendly the staff were and thoroughly enjoyed chatting to them over some delicious Turkish Apple Tea. I will definitely be staying there again on my next visit.

"A good hotel"

5
05/05/2016

In April I was with my family in Istanbul the second time in best western umpire palace it was as the last visit to the same hotel. The hotel is very clean and the breakfast was fresh. The important thing that the staff was always friendly and helpful . I want to thanks Mr suleman he is helped us and gave us a great information about Istanbul. Next time I well go to the same hotel

"5 Star hotel "

5
05/05/2016

I stayed in this hotel with my friend 5 night it was very good holiday for us hotel has super location and breakfast so nice they give us late breakfast also resepsion suleyman and hacer very helpful they give for your all questions answering room was so clean wifi very fast l am sure l will come back here soon

"Great time for my short layover"

5
03/05/2016

Had a great time at the hotel staff were very accommodating. Room was clean with great breakfast. Suleyman was nice to talk to and helped with getting to the airport in a fast and courteous manner. The night staff as well were wonderful and helped me get to the hotel.

"Friendly Service"

4
03/05/2016

Very nice hotel in a good location near to museums and shops. Easy transportation access. The rooms were very clean with plenty of facilities. We were very lucky cause during our check in we met Zakaria at the reception. He was speaking english (very important for our communication), we has friendly and he gave us plenty of information which made our staying an unforgettable experience!!! We highly recommended!!!

"Amazing hotel"

5
01/05/2016

Very nice hotel, very good services and the pepole are helpful, specially zakaria ... this guy is extremely helpful and nice :) thanks for every1 there. Also the area is really nice historical area. You will enjoy

"29 nisan"

5
01/05/2016

It was an amazing stay nice room .. always clean and fresh .. nice direction of the hotel Nice service Thank you all and mr zakaria especial thanks to you because you were always ready for us Hope to see you again all

"It's very good"

4
29/04/2016

I'm very thankful for my friends who advised me to stay in this hotel. Every thing was perfect, clean rooms, good meals, specialized service team and lovely stuff members, especially Mr Zakaria so respectful, helpful. So glad for this beautiful vacation. Hope to get back there again.

"amazing visit"

5
29/04/2016

it's so wonderful hotel with high helpful staff ..it 's not the first time i come to turkey but it is the best trip i made specially the staff helpfully and special thx to zakaria one of the best men i ever met ,he was our guide there ..thx zakkoooooo

"First time to Istanbul"

5
29/04/2016

I stayed to the hotel 3 days.It is very clean and the breakfast is very good.The hammam is inbelievable.All people who work there are very friendly.M.r. Zakaria always ready to help us for everything.The fact that he speaks very well Ea glsh help us a lot.

"Relax"

5
29/04/2016

My home in turkey The mánager Suleyman made our stay together with Hacer a real pleasure. They went over theirobmigations making our stay a real plesure Internet is more than fast 145 mb and is true. Fo my wife birthday they make a rwal party breakfast. Thank ypu A+++++

"fabulous"

4
28/04/2016

i was there one time and i find out it was one of my best moment,the hotel,their hospitality n everything on top of that it is nearby train station,i never thought i will get this kind of hotel with the budget i had ...all the way from Tanzania a.k.a the land of enchantment

"Very nice vacation"

5
27/04/2016

I've stayed in this hotel for four days and it was lovely vacation.The hotel is in a very good location and the rooms very clean.The breakfast was so good and all stuff was very friendly.Especially m.r. Zakaria was very cooperative and a good guide for direction.I also have to say that it was very helpful that he is a good english speaker.I really loved this place and surely i would like to get back there again.

"A lovely hotel"

5
22/04/2016

I'm very thankful for this beautiful hotel .. i stayed there with my friends group Attractive and awesome stuff specially mr zekarea he was very helpful and gentel The breakfast good our room was so clean and the service superr Hope to go back there again one day :)

"Excellent location"

5
18/04/2016

Unbeatable service by all the staff especially suleman and Usman. Excellent location where everything was very accessible. Hotel organised lots of things for us obtaining us discounts. Close to many eating places and tramline.

"Impressed"

5
17/04/2016

Location 10/10 Staff 10/10 (suleyman and the other receptionists and service staffs) Comfort 10/10 Rooms 09/10 Food 09/10 ?? From cameroon to Turkey, this was the best place i could have ever stayed in.. cosy, cool,comfortable,classy and calm.

"Best location"

5
15/04/2016

I stayed 8 nights in the hotel, and it was really amazing. Its location is extremely hight. You can walk to Sultan Ahmed area (7 mnts), Bosporous, Galata bridge and Spicy market area (5 mnts) and Grand bazar (15 mnts). All the Staff is very friendly and helpful. Cleaning is very good. Metro to Taksim and other places just in the hotel corner. What else you may need for a family trip????.

"The best hospitality l ever seen"

5
14/04/2016

Firstly l want to talk about the hotel's location... It is amazing. Very close to blue mosque, ayasofia etc.. Just a few steps away :) Secondly its breakfast is very delicios , lm saying it as a profesional of turkish breakfast, all was perfect. Romour has it, the owner is bringing all foods from specific cities... And l learnt thats right ?? As a result, l suggest visit the hotel and meet Mr Alihan :)

"Amazing place .. Wonderfull stuff .. Nice service"

5
09/04/2016

Amazing hotel .. Amazing stuff they were Very helpful .. the rooms was so clean and comfortable.. And the breakfast was so good .. the hotel location very helpful for our trip and business stuff Thanks for everything

"Very small room, but nice old-fashioned decoration"

4
07/04/2016

The location: Quite far from easy public transportation, otherwise quite good The price: Cheap The service: Helpful and nice service The room: Small, but basic equipment available, quite nicely way decorated

"Great location, small rooms"

3
03/04/2016

We stayed here during our visit to Turkey in March 2016. The hotel lies in the heart of Sultanahmet area, very close to tram station. Major attractions around the area are a comfortable walk. The rooms were a bit small though. If you are travelling with family and have a lot of luggage, it might eat a lot of place in the room, making it difficult to go to the bathroom/move around. However, we must say that the rooms were nice and clean. Breakfast was good. Great balance between vegetarian and non-vegetarian options. Staff was friendly and prompt whenever any help was needed. We would recommend this property considering the value for money and its location.

"Cosy historical hotel in the heart of old Istanbul"

4
28/03/2016

In general; hotel was really warm, comfortable and snug. Our room was always clean, though we missed often some essentials like toilet paper..Our room was furnished in old ottoman style. Stuff was willingful and helpful, especially Mr. Irfan Zakaria, who helped us when our transfer wasn't coming.

"Istanbul stopover"

4
27/03/2016

2nd stay at this hotel B & B and we were upgraded to a suite with a view of the Blue Mosque. Good location for major sights, river, shopping and restaurants all within walking distance. Staff friendly and helpful. Great breakfast.

"Great hotel"

4
22/03/2016

Considering the price this hotel is one of the bestest with a friendly neighbourhood and great staff specially mr. Süleyman , clean rooms and nice food. The only thing about it is breakfast is not good enough. Hope u enjoy best weatern palace hotel

"Great stay "

5
20/03/2016

We spent a lovely week explorering ?stanbul isine best Western Emp?re Palace our room was comfortable spacious and clean also breakfast was very good too we Walked from Emp?re Palace to the Topkap? Palace Hagia sophia blue mosgue grand bazaar basilica cistern hippodrome the arkeology museum the mosaic museum spice market the room has Free WiFi everthing amazing team is frendly caring and interested in tehir guests Emp?re Palace definately recommand it is others!

"excellent hotel"

5
19/03/2016

from the great smile of mr.irfan, to it's central location, this hotel is flawless, the breakfast is superb, the rooms are clean, the hotel staff are extremely friendly and offers great advice on any available tours.

"Will not disappoint"

5
11/03/2016

I stayed at this hotel for a few days during a business trip. The rooms are not huge but they were very clean, even under the bed which many hotels usually don't bother cleaning. The shower was very powerful, and taking a shower became my daily treat after work. Breakfast was also very good, loads of delicious food to choose from: various types of olives, cheeses, ham & cold meats, fruit, fresh coffee, bread etc. Staff were also very polite and friendly and spoke quite good English. The hotel is within walking distance of many of Istanbul's famous points of interest, and there are plenty of places to enjoy Turkish cuisine nearby. Special thanks to Mr Irfan for his help on the last day of my stay.

"Best Location"

4
25/02/2016

Nice clean and comfortable rooms, a little too much furniture made the room feel cramped, electric sockets need some attention, TV had a loose connection but we highly recommend this hotel, all staff were extremely pleasant and nothing was too much trouble, outstanding service from Reception staff. Good quality, varied breakfast in the very best location.

"V.good hotel in the old city"

5
24/02/2016

I was 6 days in the hotel, it is in the old city near the historic places, so you can arrive to them by walking or by the tram. The staff was so friendly and helpful. I want to thank Mr Suleiman and Mr zakareia. I well return with my family in summer

"Stedentrip"

5
23/02/2016

Our vriend became terrible ill. De team and manager gave more help then you should belief. We are gratful for all rhe understanding and support. A very good place to be. It is near the blue Mosk and the great baxar JH Mannessen

"Istanbul "

5
21/02/2016

Very nice hotel. Best location. Very clean, good breakfasts and very friendly stuff. Highly recommend . Suleyman is very nice , good English . 5 minutes walking to st Sophia, blue mosque.. I will come here again recommend everybody nice to come here

"WHAT A WONDERFUL HOTEL "

5
19/02/2016

Hotel is very nice, staff is very friendly specialy mr.soltan suleyman is very nice, friendly and polite.he is very helpful and cooperative. Rooms are clean ,breakfast is very good,I would like to stay here again

"Great location & friendly staff "

5
17/02/2016

The location is absolutely amazing - walking distance from many historical sites & shops/bazars. The staff, especially the front desk (Zakaria, Soleyman, and Ferdi) were very accommodating, friendly, and kind; they were very helpful in recommending great tours/packages to make our stay much more enjoyable. Happy traveling!

"Lovely hotel, great staff and prime location."

5
15/02/2016

Stayed for a week at Empire Palace. Stayed on the third floor with a spacious 3 bedroom and no noise from outside despite the tram. Rooms cleaned daily to high standards. Buffet breakfast was the the same everyday but plenty to choose from. Location was the main plus for the hotel as a 5 min walk from Hagia Sophia and Blue Mosque and the 2 mins from the Gulhane tram stop. The staff were very accommodating and helpful, especially Suleyman. Highly recommend to stay here.

"For the second time "

5
10/02/2016

For the second time I choose this hotel, because of the great services, you can arrange tours along with transportation, also you are living in the heart of Istanbul near to the historical area and the modern area, the nearest tram station is Gulhane only a minute to reach! The receptionists Sulaiman and Ferdi are so helpful, absolutely i will choose it again.

"BEST HOTEL EVER "

5
10/02/2016

u won't regret if u stay in this awesome hotel because it has good service, clean bed sheets, savory breakfast and in the middle of Istanbul you can reach every where easily wether by walking or the nearest Gulhane tram station big thank to suleyman very kind person if you need something ask him and don't forget Ferdi and zakrya because they are very helpful and always welcome to help u at anytime with a big smile on their faces

"February 2016"

5
08/02/2016

Lovely friendly, clean and well equipped hotel, very centrally located within walking distance of the Blue Mosque and other key sites. Hotel staff were very helpful, especially Suleman. Thanks for making our stay so pleasant. I would definitely recommend staying here.

"This hotel is the hotel I'm going to choose whenever I visit Istanbul"

5
05/02/2016

First of all, I'm grateful and would like to thank Zakaria and Suleyman, they're very kind people & I will never forget them, and never forget their efforts toward me and my family. The hotel has all the services needed with a very reasonable prices. Everything is clean and well done. I highly recommend anyone going to Istanbul and seeking pleasure to go for it.

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your kind comments, I am glad that you were satisfied with our hotel and its services. I trust we can welcome you back soon! Kind regards

"Nice hotel,perfect location,friendly staff"

4
05/02/2016

We stayed at the hotel for 4 nights. The best thing about the hotel is the staff especially Suleyman who made us feel welcomed from the moment we checked in. The location is perfect (convenient and easy to get on foot to all the major attractions). But it is a bit too noisy for my liking as the hotel is situated near the tram line,so you can hear it all the time. We had the room near the elevator so all the talks and noises kinda disturbed us.The rooms are spacy with decent furniture and modern equipment. The only thing needed improvement is definitely the breakfast. The variety is ok,but the quality not so much.Overall impression is pleasant.

"Helpful staff, best resort ever Thanks Suleyman"

5
30/01/2016

we was here before one month amzing city, we remember this holidays long time, hotel was very clean , breakfast perfect , i can recommend go here for everybody, hotel is in very good place i like it so much,peoples who work here are very friendly they helps for everything always , one more time i want said thanks , for nice time Suleyman , you are very friendly and very good do your job.

"Wonderful place, fabulous staff!!"

5
28/01/2016

Stayed for two nights in January! Hotel was centrally located to Blue Mosque, Hagia Sophia and many more beautiful, ancient landmarks. Bus system runs literally 20 ft from hotel. Perhaps the best part of my stay was the very helpful, kind caring staff. Abdullah and Suleyman were exceptionally great! When I return to Istanbul, I will stay here again!!

"Helpful staff"

4
21/01/2016

Our stay in the hotel was very pleasant. The staff was very helpful. Especially Ferdi, he advised us and helped us very well. When the wifi was not working he made sure the next day it worked again. He advised us where the places to be are in Istanbul and helped us with arranging taxi. I would definitely recommend the hotel and whenever I am in Istanbul definitely stay in the Best Western Empire palace. Te?ekkür ederim Abi Ferdi!!

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your kind comments, I am glad that you were satisfied with our hotel and its services. I trust we can welcome you back soon! Kind regards

"Great attention, better location and beautiful rooms."

5
21/01/2016

According to my family as well... the best hotel in Istanbul. Strongly recommended! Personnel attends every matter with courtesy and care. Rooms are fantastic! You would be close to the best places to visit in this beautiful city.

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your review, I am glad to read that you were happy with your stay in our bw empire palace hotel! I will share your comments with the Team and we are looking forward to welcome you back to our hotel. Kind regards,

"amazing 8 nights"

5
21/01/2016

the location is perfect and the staff were more like a family they always smile and joke around and they helped us with alot of trips such as bursa theyre very kind and the room service couldnt be better and whenever i visit istanbul im gonna visit this hotel

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your review, I am glad to read that you were happy with your stay in our bw empire palace hotel! I will share your comments with the Team and we are looking forward to welcome you back to our hotel. Kind regards,

"Amazing hotel"

5
21/01/2016

The hotel was one of the best hotels i have ever been to the location couldnt be better and the staff were more like a family to me they were very helpful and they always have a smile on their faces and they make you very happy theyre seriously the best staff ever

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your kind review, I will be more than happy to share it with the Team! We are looking forward to welcome you back to our Best Western Empire Palace Hotel! Best regards,

"Best hotel ?"

5
21/01/2016

It's a really clean and nice hotel the service is more than amazing and the rooms are always clean the location is perfect for tourists and the tram is so close the staff are so kind and helpful especially bulent he is really friendly and this won't be my last visit

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your kind review, I will be more than happy to share it with the Team! We are looking forward to welcome you back to our Best Western Empire Palace Hotel! Best regards,

"Great hotel"

5
20/01/2016

We was stay at this hotel and it was great hotel very clean and the location is perfect staff off the hotel was very helpful and very kind we love this hotel special mr.ferdi hi is reception and maneger mr. Cengiz they was really help us and they can speak perfect English and they was give us very good information for sure next time if we turn back too Istanbul we will stay there thank you very much ????

Suleyman y, Ön Büro Müdürü at BEST WESTERN Empire Palace, responded to this review
Thank you very much for your kind review, I will be more than happy to share it with the Team! We are looking forward to welcome you back to our Best Western Empire Palace Hotel! Best regards,

"Perfect service????"

5
19/01/2016

A really nice special hotel with clean rooms good breakfast and an amazing staff especially Bülent and suleiman they're really helpful and we'll definitely visit it more And there is nothing that I didn't like in this hotel and the location was near everything

"Ahmed Alghamdi"

4
18/01/2016

I say in this hotel located in Sultan Ahmet in the central city for 11 days Excellent location,and extremely cooperative staff especially in front desk member Mr Süleyman,the room very clean and comfortable the visit by housekeeping always provided a relaxing environment

"Comfortable hotel in wonderful location"

4
17/01/2016

The Empire Palace is centrally located providing ease of access to all the top tourist attractions and myriad restaurants. As a bonus the tram line runs along the street outside the hotel making travelling in Istanbul, even to and from the airport, a breeze! Our room, although small, was attractive and very comfortable. Definitely recommended.

"Mr"

5
17/01/2016

I would recommend this hotel to every one. Its in a great location. Rooms are very clean and big. Breakfast was very tasty. Staff was very friendly and very help full. Thanks to all staff for their help. Especially mr suleyman (manager). Hope to see you soon guys.

"Mr burak"

5
17/01/2016

One of the best hotels i been to. All staff was very helpful and friendly, hotel was very clean. And its very close to all historic places. Thanks to all staff who works here. Specially mr suleyman. Very happy .............................. See you soon..

"Best Hotelll in Istanbulll "

5
17/01/2016

I would recommend this hotel to everyone. Lovely breakfast. Very clean rooms , helpful staff. We had very warm wellcome from everyone, they make you fell like home. Thank you very much for everything guys especially Mr SULEYMAN ( manager ) will be there again around jun.

"Mr bahaa"

5
14/01/2016

The best western empire palace in Istanbul is a very nice and clean hotel. The staff are very helpful and friendly mr sulyman in reception very kind man and he did his best to help us also mr abdoula in the breakfast room he was very helpful. The hotel is located in the heart of the old town walking distance from all tourist attractions sites I definitely will stay there again in my next visit to Istanbul. I also recommend to anyone visit Istanbul

"Overall a great experience!"

5
14/01/2016

The location of the hotel in the Sultanahmet district made all the main attractions such as the Topkapi Palace, Aya Sofya, Blue Mosque and Basilica Cistern easily accessible .The staff was always friendly, accommodating and willing to assist with any problems. We enjoyed our stay at Best Western and would definitely recommend it to anyone visiting Istanbul!

"Incredible stay - Highly recommend"

5
14/01/2016

The location of the hotel is optimal and the staff is extremely accommodating. We were easily able to walk to many historical sites and to the water. Plenty of incredible restaurants and cafes all on the same street. The staff went out of their way to make sure we had everything we needed, including offering us teas and coffee, calling taksis each night, and even warming up a cold pide when we asked. I looked forward to waking up each morning just to have their breakfast, which offered a great spread of fresh cheeses, breads, eggs, meats, and more. If you'd like to stay in Sultanahmet district, I'd highly recommend staying here.

"Six nights at a great hotel!"

5
14/01/2016

My friend and I spent six nights at this excellent hotel and thoroughly enjoyed our stay. The hotel staff is wonderful - especially the guys at the front desk. They gave us directions to nearby sites, helped us pick places to eat and even helped us with a medical need. The room was decorated in pleasing colors and comfortable. The hotel is a short 10-minute walk from the main sites and right on a tram stop. It's a safe neighborhood. We plan to visit Istanbul again and we will stay here.

"Steps from all the sights, amazing breakfast, wonderful hospitality"

5
14/01/2016

The first thing that struck us at the Best Western Empire Palace was the hospitality. We were immediately greeted with tea/coffee and invited to unwind in the lobby from our travels while our bags were brought up. The rooms were on the smaller size but this is to be expected considering the hotel is in a renovated 17th century Ottoman house in the cramped old part of town. We had two rooms, one with two single beds, and a 2+1 room which offers more space and a larger bathroom with tub. That wasn't an issue: You will be visiting all the sights and restaurants (all within 5-15 minutes walking) and not be in the room much anyway. Topkapi (5 minutes), Aya Sofia/Blue Mosque (7 minutes), Eminonu pier (10 minutes) and Grand Bazaar (15 minutes) are all right there. The restaurants and nightlife of Taksim are a 10 minute, 20 TL taxi ride away. The tram also stops directly in front of the hotel if you want to take the excellent public transport. The complimentary breakfast was incredible and an amazing way to start long days of wandering the old and newer parts of the city. Only downside: The rooftop terrace is no longer there as it is has been converted into rooms.

"Home Sweet Home"

5
11/01/2016

We got a really warm welcome, everybody is so friendly that they make you feel at home in no time! The hotel is well situated, right next to the 'Gülhane' tramway stop as well as Marmaray's (the train that goes under water) 'Sirkeci' stop (so you can get to anywhere from here)! If you want to take a walk, you'll go with wide open eyes because everywhere around is filled with magic: just in a few minutes you can get to Sultanahmet and Hagia Sophia. In the opposite direction, you'll get to Eminönü where you can eat 'fish and bread' and take a look at the Spice Bazaar... The rooms are clean, airy, peaceful and their pillows are very comfortable. The breakfast is quite good and so is the coffee! Many many thanks to the hard-working staff, Mr Abdullah is always kind as well as Ozlem! Thanks to Suleyman and to Bülent who always has a joke to make you laugh :) ! Also a big thanks to the night workers Ferdi and Zakaria who are of a great help and a good company to drink the last tea of the day!

"Very nice!"

5
10/01/2016

Hotel is very nice,great place and near good restorants.The room made is very kind and nice,hotel menager is very good and professional.All stuffs are very normal and good.Thank you Suleyman for everything.:)

"Great place nice people"

5
06/01/2016

The location and people are awesome couldn't ask for more especially suleiman he has been very nice and informative always assisting us. Most of the historic sites are within walking distance would definitely recommend to anyone who wishes to visit Istanbul.

"Best Location. Best Hospitality. "

4
06/01/2016

Hotel is located at one of the best location in Istanbul. It's near all the sights worth visiting. The restaurant also served such a good food. Breakfast buffet can be improved though. One of the staff, Mr. Suleyman has shown such an amazing hospitality to my family and me. For that I am very grateful. Will definitely stay there again. Thumbs up.

"Great Location Near Topkapi Palace!"

4
06/01/2016

This hotel has one of the best location in Istanbul's historic Sultanahmet area. The hotel is close to the Tram service as well as if you are one the higher floors you get an amazing view of the Topkapi Palace! In addition the rooms were quite clean and the morning breakfast was consistently good. Overall, we enjoyed our stay in this excellent budget friendly hotel -- would definitely recommend it to friends and family! Sulaiman one of the managers was very helpful and gave us some good tips about travel. Good luck and hope to see you guys soon in Istanbul!

"Resume"

4
06/01/2016

Not bad at all. Good location and lovely personell with very special thanks to Suleiman. Modest but well served breakfast with good neigbouring restoraunts of Hatai. Room service is well and rooms too. Great hamam with great keeper. All historic sites in walking range. Good and eecommended hotel to see old Istanbul.

"Incridible New Year in the most beautiful hotel of Istanbul"

5
05/01/2016

The Empire Palace is very good situated. In the historical centre of Istanbul. The history of ottoman empire is just two steps of you from this hotel. Every Time that i come in Istanbul, i go ti this hotel. The warmth of the staff of the hotel is always the same. They are always kind, helpful and at your service. I especially would like to mention the name of Suleyman, Bulent and the other for there warm welcome and help. I recommend you to pass your holidays in this hotel.

"Not worth the star rating"

1
04/01/2016

the moment we stepped into the hotel and showed our booking voucher, the owner/manager started arguing that our booking is for twin room and our 2 kids cannot be accommodated. When we showed our booking which clearly showed booking for room for 4 people showing 2 adults and 2 kids with ages, he started arguing that the price was low and we had an option of an upgrade upon paying 35 euros or cancel the booking. This was his way of making extra money since he knew that we would not bother looking for another hotel after the long travel to istanbul and with kids tired and looking to rest. It was only settled after he called up US and got confirmation that the booking was indeed for 4 people. The attitude of the manager was absolutely unprofessional. The breakfast is basic and not the full breakfast expected from a 3/4 star. We used it only for sleeping at night. We saw some decent hotels in the same area which looked better. This hotel is in front of the tram line and at nights there is lot of disturbance due to the tram sound till late night.

"Great Location, Amazing Service"

5
02/01/2016

My family is very happy to stay at this hotel. The breakfast was very good, the rooms are spacious, cleaned and modern and the service is excellent. Big thanks to Mr. Soulaiman. I strongly recommended for staying at best western empire palace hotel.

"Quality :-)"

5
02/01/2016

I've been meaning to write this review for a while and finally got the chance to do so. Thank you Suleyman for the hospitality. Will look forward to meeting and staying at the Palace and be rest assured that this hotel will be recommended to all at my university :-)

"Great location"

4
31/12/2015

I and my wife stayed in 4th floor of this hotel during 10-14 November. We arrived hotel in the morning. Reception staff asked 40 Euro more for early check in but we didn't accept so we awaited till 13:30 for our room. Our room was clean and comfortable but the smallest one I have ever seen. The best advantage of this hotel is its location just a few meters from Gulhane stop of Tram and 6 minutes walking distance from Blue mosque. Breakfast was OK but without day to day change.

"Very good surprise"

5
31/12/2015

We didn't know what to expect of the hotel when we arrived but we were pleasantly surprised of what we discovered when we arrived. First of all, the location is great, very close to the Blue Mosque (5-7 minutes walk), the staff was welcoming, Suleyman especially, made us feel truly like home. The rooms are not very big but very comfortable, I liked the fact that in the room was hardwood flooring. The rooms are clean and well maintained. The restaurant from the ground-floor has very good food. In short, very good experience!

"Great hotel, excellent staff - Bulent was a life saver .. Helped fix my son's broken stroller and save our trip!"

4
27/12/2015

I've been meaning to write this review for a while and finally got the chance to make an account on trip advisor today. This is my first review on trip advisor and I'm glad it's a positive one. We stayed at this hotel in October, 2015. It was our first visit to Turkey and we loved Istanbul. The location of the hotel was good. lt's about a 10 min walk from the Blue Mosque, Hagia Sophia and Topkapi Palace. The breakfast in the hotel was great as well. It included an assortment of fruits, cheeses, jams, scrambled eggs and sauteed mushrooms and bell peppers, etc. My favorite was the fresh honey and ofcourse the turkish tea in the morning. The staff was very nice and courteous. I'd like to call out a staff member who was particularly helpful - His name was Bulent. So long story short, on the 3rd day of our trip a car ran over the side wheel of my son's Maclaren stroller in the Spice Market (yes - not many people/cars in Turkey give way to people with strollers in those tiny streets) Thank God my son wasn't sitting in the stroller when this happened. Anyway, the wheel got bent and we had to leave the next morning to catch a flight to France and continue on to Spain for another 2 weeks. Our whole trip would have been ruined. I was so shocked I had no idea what to do. As soon as we managed to get back to the hotel, I explained our situation to Bulent who was at the front desk at the time. He asked me to leave the stroller with him and assured me that someone from engineering would take a look at it and try to fix it in the morning. Amazingly, the stroller was fixed in the morning....What a great relief it was! It really saved our trip. He didn't even mention charing us for it. That's really what Turkish hospitality is all about!

"Beautiful stay"

5
27/12/2015

I had a wonderful stay at the best Western empire palace in istanbul. Mainly with my family we appreciated the service, the room, the breakfast. Also, the professional behavior of suleyman and bulent with all of us was nice. I would recommend everyone to go and visit this amazing hotel. Sincerely abde, aicha, chaymaa.

"Quaint and lovely"

5
27/12/2015

Loved this hotel. The location was perfect. The rooms are not huge but they are lush. We had lovely staff , Fardi and Zachariah who were helpful and a pleasure to deal with. Breakfast was plentiful and I would stay here again if ever in Istanbul again.

"Nice staff, beautiful hotel and perfect location"

5
26/12/2015

We have just returned home from Istanbul where we stayed at Best Western Empire Palace Hotel and I must say we are very happy that we booked a room over there. They sent us a private shuttle to pick us up from the airport. The people working there are very professional and nice trying to make your stay really comfortable. Mr Ferdi and Suleyman gave us all the info regarding Istanbul, they organised tours for us and helped us whenever we needed them. The food at their restaurant was fresh and very delicious, the hotel is located in the heart of Sultanahmet. We will never forget the service and we are looking forward to coming back on our next visit to Istanbul.

"Pleasant stay "

5
26/12/2015

I would definitly recommend this hotel to all the travelers, Very comfortable And clean rooms, Internet acces all Around the hotel, delicious breakfast And the Best location near all museums. Special regards to reception manager Mr. Sulejman Who is greeting you with smile And always Very helpful. Hope to Come back soon.

"our excellent trip .."

5
23/12/2015

I am an English teacher in Edirne and i came this hotel with my friends last week.we are very appreciated for service. the rooms were clean and airy,turkishbath and massage were fascinating..Also we liked the foods and breakfast which were various.Personnels were so cheerful and interested,especially Hacer was very helpful and friendly to us :) Hotel is near to lots of historical place,thanks to this we could find everywhere easily.Thanks for everything :)

"Amazing stay"

5
20/12/2015

My family and I stayed at the Best Western Empire Palace hotel for 5 days of vacation. All I can say the service was excellent. The staff of the hotel were very nice and made us feel very comfortable specially Bulent and Romeo. They both were very professional. I would recommend everyone to visit this hotel, you won't regret it.

"Great location and very professional staff"

4
19/12/2015

We went there on July 2015 and we had a very good experience. The staff is very effective, helpful and almost everyone speaks English. Although there was not much variety of food for breakfast, everything was of great quality. There are many small, typical restaurants and shops just a few steps away so its location is undoubtedly for what it stands out.

"Family vacations "

5
19/12/2015

Was amazing to arrive to the other side of the world and find someone that great that made the stay an unforgettableone for me and my family. Süleyman Yasar was the best person I could find thanks to the extraordinary service he offered in our stay.

"Great location"

5
19/12/2015

We stayed at this hotel while in Istanbul for 4 days. The location was great - within walking distance to all the sites and conveniently located next to the tram station for getting around. There are plenty of restaurants and shopping nearby which is an added plus. We also left our laptop charger behind when we left and the hotel staff were kind enough to mail it back to us at no charge!

"Outstanding Experience"

5
19/12/2015

We have stayed for 5 days at the BEST WESTERN Empire Palace Hotel. Hotel reception was decorated nicely and clean. Room was tidy and comfortable. We enjoyed the variety of food and the free breakfast. Staff is professional & cooperative, specially Mr. Süleyman. Hotel is on the Best Location, Tram is easy to catch, very close to Blue Mosque, Grand Bazar and Takseemn Square.

"Very professional"

5
16/12/2015

I had to stay in Istanbul for my business trip and Empire's stuff greeted me very nice in the middle of the night when I arrived. Their 24 hours open reception is solving all the problems in a short time. The rooms are smelling very nice decorated in a very modern way and with all kind od foreign chanels. The location is very conveniant near all public transports and touristic attractions. I definitly recommend this hotel to everybody traveling to istanbul.

"Good hotel and beautiful location"

5
15/12/2015

We have stayed shortly at the hotel but I would like to take few moments to say how wonderful our stay at Best Western Empire Palace Hotel was. The personnel working there is very helpful ready to answer all of your questions anytime. We would like to send special regards to Mr Suleyman and Mr Ferdi who did everything for us, they are relly good team. We were especially impressed by the location of the hotel from one side there is a Taksim Square with Galata tower just 5 minutes away with tram and funiculare, from the other side 2 min of walking distance all the most important museums and Topkapi Palace. Every morning we ate our breakfasts in beautiful restaurant with a lot of different foods and type of bread, we really enjoyed. The rooms are clean and the beds are very comfortable we even got the special pillows on request. They also took our clothes and washed them free of chare ( the service is usually payable). we really enjoyed our stay and we are for sure coming back very soon.

"Best western empire palace"

5
14/12/2015

Good location,good breakfast,beautiful room,Suleyman help us for everything. I like this hotel very very beautiful! I will come back sure!???? Nagyon jó elhelyezkedés,finom,b?séges reggeli,szép szoba,Suleyman mindenben segít,nagyon tetszett ez a hotel,biztosan vissza fogok jönni! Thanks for everything Suleyman!????

"beautiful stay"

5
14/12/2015

Very good location - just few steps away from main touristic attractions a topkap? palace, haghia sophia, cisterns with good wi-fi connection Reception staff were very friendly - greeted us in English. We found the staff were very helpful when we were organising our trips. Their tips and advices were priceless All the staff we met were very friendly ,ready to help whenever you need them, The rooms were cleaned on a daily basis, very nice smelling and spacious. We had our breakfast in the hotel, we even got gluten free bread on request every morning for the breakfast. we really enoyed our stay, and I would definitely recommend the hotel to all the travelers.

"5 Thumbs Up!"

5
14/12/2015

Best location while in Istanbul. Hagia Sofia, Blue Mosque, Basilica Cistern,Topkapi Palace are just 5-10 minutes walk away! Very friendly staff (Bulent), fast service and good and hospitable restaurants next to it! You will love it here.

"wonderful hotel good value"

5
09/12/2015

We returned to this hotel after tew years and it is still as good as the first time, friendly and efficient staff, the whole hotel is sporlessly clean, the rooms are comfortable and kept immaculate, and the beds are so comforable, just what you need after a day our sightseeing. Suleyman was very helpful and very pleasant as were all the staff, we will be returning next year hopefull for New Year.

"Family tour"

4
07/12/2015

Mr bulent and Mr sulaiman are extremely humble and very cooperative. I enjoyed here. Hotel location is very good you can go easily to aya sphia , blue mosque and topkapi palace. Also grand bazar and spice bazaar. Hotel staff are very helpful.

"A special thanks for Abdallah and Sûleyman "

5
07/12/2015

Top location, very nice staff the help you good the room was clean and nice, WiFi was oke also at the 3e floor. We had a great time over there my dad's 80 birthday present was to visit Istanbul. He liked it a lot! Sûleyman you most smiley hole day oke hahaha thank you for the transfer to the airport you did a good job bye bye!! Regards Touria Hader

"From Istanbul with Love"

5
01/12/2015

Best Western Empire Palace Hotel was totally within my expectations. First of all it was at one of the most ideal locations in Istanbul. Near to the most precious places to visit such as Topkap Palace, Sultanahmet Mosque, etc, just 10 minutes walking distance. From the other hand, accommodation was very comfortable and warm in line with the architecture of the old city. Service was excellent with Abdullah with not so many words but very wishing to help at anytime, an excellent Cengiz at the reception, very polite and with all the necessary information that was very helpful to explore Istanbul, and all the other guys which were very warm and friendly. Me and my wife were feeling like home. It is a great pleasure to recommend this excellent hotel to other people. Great Hotel, great people!

"One day in Istanbul"

4
29/11/2015

Located near the heart of the city and many tourist attractions including the Blue Mosque. Rooms were clean, breakfast was good, and staff were incredibly kind. Especially Bülent. :) Thanks for a short but wonderful stay!

"A wonderful trip in Istanbul !"

4
26/11/2015

The hotel was well located, close to the Blue Mosque, the Grand Bazaar, Hagia Sophia Mosque and Topkapi Palace. There are also a lot of restaurants and shops around to this hotel. Staff members are extremely nice, helpful and smiling. We would like to thank particularly Bülent for his hospitality. He is a sympathetic, welcoming and smiling person. We would strongly recommend this hotel. Patricia and Hanifé from London

"Make you feel like home"

5
24/11/2015

Best location in Istanbul, walking distance from every historical spot. The staff is very friendly, and ready to answer every question. Special thanks to Mr. Suleyman and Abdullah, that sorted out a glitch on the internet router. I will definitely come back. Suzana Pedroso - Rio de Janeiro - Brasil

"Excellent service in heart of the city"

5
19/11/2015

Convenient location with excellent services. Staff members are friendly and helpful in finding tourist spots. All staff members were helpful. Sulemon assisted us when we had to change our flights last minute because of the Lufthansa strike. The 3 ppl room was functional and clean. Even though we had the street view, we didn't find any problems with street noise. Good, simple breakfast with real scramble eggs. They also helped us arrange a ride to the airport. The ride was right on time.

"wonderful holiday!!!!"

5
18/11/2015

Stayed in this hotel for a short holiday. the hotel is very nice and clean,also staff is very kind and helpful. Big thanks goes to Suleiman one of the staff of the hotel(receptionist) very dedicated,helpful and kind person. with his kind guide we could find our way in unknown country for us. certainly,the hotel it's recommended and surely we will visit this place again

"Very comfortable stay"

5
17/11/2015

It was my first time i visit the hotel. The staff were highly professional and also very caring every single one, especially Mr. Sulaiman, they really made our holiday wonderful. For sure, i will book again once i go to istanbul hopefully.

"Ghassan harmouche"

5
16/11/2015

The hotel is very nice.in the heart of istanbul.very clean and the staff are very helpful and kind.all restaurants and shops are near to you.sure i will come again .i like the hotel and special thanks for Mr Suleiman.great service.

"Travel friendly, great ambience, perfect location!"

5
12/11/2015

All staff including owner are helpful and kind. Transportation to hotel is so easy, in the heart of Istanbul. You can accommodate without hesitation with your friends or family. The room that we stayed is cozy and clean. Even though the hotel is next to tram line, there is no noise.

"Great location in Sultanamet"

4
12/11/2015

The hotel is in the very best part of town, easy walking distance to Hagia Sofia and other major attractions as well as great shops and restaurants. Next door to New Hatay Restaurant and bar, surely one of the most fun places in Istanbul. Good, helpful staff. Great laundry service, charged by weight, instead of piece, making it very reasonable.

"Beautiful Staff and Location"

5
30/10/2015

Extraordinary location in Istanbul! Very Helpful Staff!!! One of a kind, Wife loved it...Cengiz, Bulent, Suleyman and Murat are the real assets of this premise...I have been to many Best Westerns, but this one is really one of a kind!!! I definitely recommend...

"Great location great service"

5
29/10/2015

Best Western Empire Palace. It started as soon as the taxi stopped at the front door. The bags were unloaded and into the hotel foyer, complimentary coffee was served while we waited to be booked in. The luggage was delivered to the room and the room was a reasonable size but very clean. Breakfast was included and the range of food was adequate and was available for early morning starts e.g. 6.00am. We were doing a tour to Gallipoli for 2 days and the hotel kept our luggage secure while we were away overnight. We would highly recommend the restaurant for evening meals good food, reasonable prices and excellent service. The hotel is in a great position for shopping and sightseeing and 10 minute walk to the grand bazaar. The light rail goes past the front door and can be used to travel to the new town across the river a very reasonable way to travel around. In all, the people were very friendly and helpful.

""A cosy, warm and friendly atmosphere""

5
24/10/2015

Last week we were visiting Istanbul. Our hotel “Best Western Empire Palace” located in historical part of the city. If someone's dream is a visiting of the places from the one of the most famous turkish novel “Magnificent Century” -Topkapi palace is just in a few minutes by walk from the hotel, also Blue mosque and Ayasofya are maximum in 10 min from the accommodation, one of my favorite place The Basilica Cistern is just in front of the most important places of Istanbul, which were mentioned above, so it's near Best Western Empire Palace as well. Tram station is in 1 min from the hotel and near there is Marmaray (tube) Sirkeci too, that's why you can reach easy all places which you want to. Well, what about the hotel in total? I can say it was nice, very good (one guy really likes the last two words, you will get to know who he is from the sentences below, lol). It's not a secret, I'm not texting something new and most of the guests have already written, but I repeat there are light and clean rooms with a beautiful scent from the special bottle with wood sticks, everyday cleaning, free Wi-Fi, fresh breakfast (we had only it, but two times we had dinner and it was good as well), lovely staff always so kind, friendly and helpful. So, if you want to feel a cosy, warm and friendly atmosphere, Best Western Empire Palace will be the great choice! And finaly, as I wrote before that you will get to know who is the person…, well, he is Bülent, we sincerely want to thank him for everything, we could ask Bülent about anything and get some good advices, he always helped us with absolutely different things, we really appreciate this. And of course, thank all of Best Western Empire Palace TEAM. We wish you beautiful guests, good luck and all the best!!!

"Great hotel"

5
22/10/2015

I have been in this hotel For a Long week end and it was Perfect! Rooms comfortable and clean, excellent service. Thanks to Slymn at all the staff, nice People! The position is the best of Istanbul, during the day and in the night.

"Great Location and Friendly staff"

5
20/10/2015

Excellent location,close to all the main attractions, tram and river. The room was comfortable, good size and clean. Very good breakfast. Staff very helpful and friendly. Would highly recommend this hotel.

"To visit historical Istanbul"

3
16/10/2015

We stayed in this hotel in the old part of the city which is ideally placed on the tram line route. This gives a good way to find your way round on foot as it is easy to find and you can follow it back. The hotel was clean and the room well equipped although not much room. Shower was good. There was tv, tea making facilities and all the needs for the shower room. The breakfast was very good. Can not say what the evening meals were like as we liked to go out as there are so many restaurants in the area. The staff were very helpful and very friendly, that is all the staff but an extra boost for Bulen and Ollem. This hotel is well placed for most of the best places to visit.

"Excellent hotel"

5
13/10/2015

Excellent hotel First I want to give a very big thanks to the staff of the hotel. Last week I spend 5 great's days in this hotel, and I was amazed with everything. Hotel looks very nice, very clean, with very nice rooms and amazing view. Lovely staff is always around to help you and give advices where to go and what to visit, as well as where to eat a quality food. Around hotel are many shops and bars, and very easy access for public transport. I have no doubts that I will go back to same hotel when I visit Istanbul in my next trip. Arta

"Warm and Excellent Staff, Amazing Location"

5
13/10/2015

We just got back from our Turkey Trip and stayed at 3 different Hotels but staying at this Hotel was the BEST Experience.... it was like cherry on the top of the cake to end our trip with this Hotel. First of all the WELCOME at this HOTEL ..... we will never forget Mr. Cengiz.... He Rocks...!!!! His way of welcoming and interacting with the Guest giving the guest the VVIP treatment.... :) The Location was an easy option to all the Tourists places... Blue Mosque, Grand Bazaar, Spice Bazaar.... Easy Access to most of the places :)

"Fantastic staff and great location"

4
06/10/2015

Both Suleyman and Bulent were Fantastic, the location was great for our stay. It is located near many sites and restaurants with very easy access to the tram system. A great value for the money. Nino from Canada

"Great location amazing staff!"

4
06/10/2015

just got back from a weekend in Istanbul. Really enjoyed our stay made easier by the friendly and ever helpful staff..many thanks to Suleyman and Bulent for excellent customer service. Thanks so much for all your help.

"Fantastic Staff and excellent location"

4
06/10/2015

Both Suleyman and Bulent were Excellant. The hotel was very nice and in an Excellant location for visiting many of the sites. Easy access to the Tram any many restaurants . The hotel was a great value. France from Canada.

"Excellent location, friendly staff, small rooms"

4
21/09/2015

Went last week to Istanbul and spent 5 nights in this hotel. I got a deal with free one way airport pickup and one complimentary dinner. The Taxi was waiting for us at the airport. We checked in and went to room. The rooms and bathrooms are small but nicely decorated. Slightly bigger room would have been better. :) They provide 1 liter of free drinking water everyday. Tap water is not suitable for drinking, so you can go out and buy water. The hotel is at excellent location, just 50-100m walk from tram station. 600m from blue mosque, hagia sofia, topkapi palace, grand bazaar etc. The street is alive round the clock with many eating places, provision stores. Staff was very courteous and helpful. Mr. Cenghis who we met on reception on Day1 gave us a map and marked important places, he also suggested few guided tours (but never forced us). The breakfast was good but repetitive. There was no variety at all. My wife and I ate our complimentary dinner and just for us one person (I forgot his name) waited for almost one hour. The dinner was delicious. Overall we had an excellent stay in this hotel, I would have given 5 star if the rooms and bathrooms were slightly bigger.

Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review
Dear Guest, I would like to thank you very much for taking the time and also for preferring Best Westren Empire Palace Hotel for your stay in Istanbul. Your kind words encourage us once more that we are on the right track as our aim is to provide best stay for our guests and even exceed their expectations. It was and will always be our pleasure to ensure your comfort and welcome you back at the our Hotel each time you visit Istanbul. Best wishes from B.W Empire Palace familly.

"Great staff, great location, great hotel!"

5
20/09/2015

This hotel is located in the heart of the old city. All of the major landmarks are within walking distance. A light rail station is located within a block of the hotel which allows for access to any part of this bustling metropolis. The hotel itself is clean and well kept. The breakfast buffet is delicious and expansive. The breakfast buffet area turns into a wonderful cafe for lunch and dinner. I've never written a Trip Advisor review but I felt compelled to do so for this hotel. We were waiting on the front steps of the hotel for a taxi to the airport that was running late. The hotel owner/manager saw us waiting and sent his assistant to the nearby train station to personally bring a taxi to the hotel for our trip to the airport. It was an exceptionally nice gesture that's indicative of the customer service provided at this hotel. It was a great stay!

Neda S, Guest Relations Manager at BEST WESTERN Empire Palace, responded to this review
Dear Valued guest, Thank you very much for taking the time to share this review regarding your stay in our hotel. It is a big pleasure to read that you enjoyed your time in Istanbul and lived the destination to the full extent. I totally agree with your kind comments and think that we have an unbeatable location in the Old Town. We hope to be your host in Istanbul again in the nearest future... Best wishes from B.W Empire Palace familly. Neda Shahsevan, Guets Relation.