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A very disappointing experience. The menu was greatly reduced from the on line version. The fish and chips were good but bangers and mash mediocre. No flavour in sausages which were tough. Waitress ignored my statement describing them as mediocre. It took so long to get anyone to take our dessert order that we gave up. Won't be going again.
A lovely old hotel. Food good, especially breakfast and a superb steak meal on our last night. Service is excellent. I reported a small problem with the toilet and the maintenance man was at our room before I returned from reception. This hotel is charcterful and so there are many quirky corners in the old buildings. Staff were all pleasant and obliging. Unfortunately we could only stay for 3 nights. We hope to return.
Hi Olde Bell Team! Thank you so much for this weekend, we were so looking forward to coming back for the first time since our wedding on our 2nd anniversary, and you guys really went above and beyond for us. The dinner was amazing, getting the keys to the bridal suite was a totally unexpected surprise, and the whole team couldn't have done more to make us feel special. Please pass on our thanks and we look forward to visiting again soon!
This was a real discovery, having not visited Hurley since I left the area over thirty years ago. Great location, very good staff - if you don't mind being called “young man”by someone half your age, or addressed as “Boss” by the barman. All very friendly - but inappropriate. Abby at reception was great and upgraded us to the lovely room 7. Above the main bar area and overlooking the road and the wedding venue opposite; it could have been too noisy for some, but we slept soundly. The dog-friendly bar and outside facilities are great and there is a lot of space to walk the pooch. The towpath walk is highly recommended if you don't know the Thames.
I return here often when working down here. While I rarely revisit places, I know every time I do I'll find a comfortable bed and excellent service. This time Pranav recognised me and always makes you feel welcome, credit to the places The friendly locals and delicious food are a big plus. Also a shoutout to Abbey behind the bar as always a cheerful smile and great service. I'll definitely be back soon.
Quaint pub/restaurant/hotel in a lovely village by the river Thames. Sprawling pub with several cosy rooms and a large garden. Good selection of beers, with several from the nearby Marlow/Rebellion brewery. The staff were cheerful and helpful. The food was great
Amazing service, relaxed atmosphere, good music, nice choice of bar and restaurant food, comfortable bed, big tv, great garden, dog friendly and nice friendly staff
Absolutely lovely stay. The best night's sleep I've had for ages. Super comfy bed and fantastic value for money. Lovely staff. We came here for my wife's birthday and we don't live too far away so we're already talking about coming back
The olde bell is a beautiful building with heaps of history, but the accommodation is not so good. They moved us 3 times due to dirty rooms, then for the last day and a half the building block smelt like a cannabis farm. On a brighter note the staff were friendly and the food was good.
We love staying here. We are a group of ladies who play golf and when playing at the local golf club we stay here as the staff at the Olde Bell always look after us. Nothing is too much trouble and the food is great, especially the breakfast. Lovely quiet location and rooms are perfect. Highly recommend. Thanks to Terry and his colleagues for making our stay such an enjoyable one. ⭐️⭐️⭐️⭐️⭐️ See you next year if not before 🤗🏌️♀️
Loved our stay. So kind and helpful staff. Great food and lovely guests.
I did enjoy my stay very much thank you
Terry and Ruba were fabulous hosts. The food was delicious. This is our third year staying at The Olde Bell for the ladies Temple golf Open. See you in 2027. Thanks a mill.
Great meal and fantastic service from Terry and Ruba.
We have had a lovely overnight stay. Nothing was too much trouble for the staff. Special mention for Abz, who made us so welcome and Martin from the restaurant. We've had a really chilled weekend in the sunshine. Will we return?… In a flash💥 We really loved it.
Very good accommodation in a peaceful location. The room was clean and spacious with a good shower - it overlooked the road, but there was hardly any traffic after nightfall and no disturbance from the pub. The breakfast was tasty - excellent croissants you could heat up, choice of eggs - and the service very friendly and efficient. A very nice walk down into the village and the Thames Path; we were fortunate that we were there on a Sunday afternoon for a cream tea outside the church.
Lovely inn by the river, perfect for our Thames Path walk. The breakfast was really very nice, the staff super friendly, Takendra kindly offer a few plasters for my blisters from a 33k walk from Windsor. The room was really lovely and clean! Will stay here again!
Thank you so much for your wonderful review! We're delighted to hear that you had such a lovely stay with us during your Thames Path walk. It's great to know you enjoyed the riverside location, your clean and comfortable room, and our breakfast. Takendra and the whole team will be especially pleased to hear your kind words — we're always happy to help, especially after a 33 km walk from Windsor! We hope the plasters helped and that your blisters healed quickly. It was a pleasure having you stay with us, and we truly appreciate your recommendation. We look forward to welcoming you back on your next Thames Path adventure!
Really good, staff really helpful, especially George
Thank you so much for your lovely review! We're delighted to hear you had a really good trip to the Old Bell. It's especially wonderful to know that our staff were helpful, and we'll be sure to pass your kind comments on to George — he'll be thrilled to hear he made such a positive impression. We hope to welcome you back again soon!
A short golf trip with friends Quirky creaky room!! was fun, staff very friendly, food, beverages and service great.
Thank you for your lovely review! We're delighted to hear you and your friends enjoyed your golf trip with us. It's great to know the quirky, creaky room added a bit of fun to your stay, and that our friendly staff, food, beverages, and service all helped make the experience memorable. We really appreciate your kind words and hope to welcome you back for another enjoyable getaway soon!
Location was absolutely wonderful, the building had so much charm and history. The bar area is small and very quaint with low beams and lots of character .Nestled in a beautiful village close to the river Thames. We celebrated our birthday there a dinner for two, the service was great, the server was attentive and polite, The food was simple but very tasty, which suited the building and ambience. Two very happy people.. 🙂
Thank you so much for your wonderful review. We're delighted that you chose to celebrate your birthday with us and that you enjoyed the charm and history of our building, as well as the cosy atmosphere of the bar area. It's especially lovely to hear that our team looked after you so well and that the food and ambience helped make the occasion feel special. Creating memorable experiences for our guests is exactly what we hope to do. We're thrilled that you both left happy, and we hope to welcome you back for another celebration by the Thames in the future.
Great atmosphere and service as usual from George. Friendly and welcoming to us all, we had a great time. The Beer Garden was great in the sun, so big credit to him for top service in the heat - would definitely recommend!!
Thank you so much for your fantastic review! We're delighted to hear that you had such a great time with us and enjoyed the Beer Garden in the sunshine. George will be especially pleased to receive your kind words – we'll make sure your compliments are passed on to him. Providing friendly, welcoming service is what we strive for, and it's wonderful to know that it made your visit so enjoyable. We really appreciate your recommendation and look forward to welcoming you all back again soon for another great visit!
The service was very speedy and the food was delicious! Our waitress Carla was very friendly and welcoming. Would definitely come back!
The staff at Olde Bell were so welcoming and attentive, including a waiter called Carla, our experience was just lovely. Additionally, the Olde Bell just has a nice atmosphere to it, I really enjoyed it and would definetly recommend to others.
Beautiful setting and excellent customer service to ensure your stay is great.
good atmosphere in a lovely location
We visited the olde bell @ Hurley, Maidenhead & it was a wonderful day & a wonderful experience the settings & the building is glorious & the service from the staff was exceptional, especially from our waiter Martin & fellow colleague Kevin both were very attentive & friendly, would definitely recommend, Simon Rowland & Family
Beautiful location for a relaxing lunch. Abz has been an exemplary server. The team were very professional and courteous
A phenomenal experience staying at the Bell. As a Candian visiting family...felt completely at home with the kindness and professionalism of staff! 10 stars 🌟 Special shout out to Abz and her contagious energy! After a google...this is one of the oldest hotels in the world. What a pleasure!
It was great thank you Abz for being so helpful
Thank you so much for your kind words! It was a pleasure helping you, and I'm really glad you had a great experience. Your feedback means a lot, and I truly appreciate you taking the time to leave a review. I look forward to helping you again in the future!
Thanks abz, super helpful. Had a lovely time!
Thank you so much for your kind words! We're delighted to hear you had a lovely time. We'll be sure to pass your compliments on to Abz—he'll be thrilled to know he made such a positive impact on your experience. We look forward to welcoming you back again soon!
Had an amazing experience today with abzs! Excellent customer service! Definitely will recommend it to friends and family!
Thank you very much for your wonderful feedback. We are delighted to hear that you had such a positive experience with us today and that our team provided you with excellent customer service. Our goal is always to ensure our clients receive the highest quality of care and attention, and it is incredibly rewarding to know we achieved that for you. We truly appreciate your kind words and your generous willingness to recommend our services to your friends and family. We look forward to serving you again in the future.
Great stay as always. Staff are great and really make you feel welcome
Thank you so much for your kind review! We're delighted to hear you had another great stay with us. It's wonderful to know our team made you feel so welcome – they'll be thrilled to hear your lovely feedback. We truly appreciate your continued support and look forward to welcoming you back to the Olde Bell Inn again soon.
Had a great evening either way friends enjoying a meal and their lovely garden. Staff were very friendly and efficient… thanks Dom for taking great care of us! We will be back!
Thank you very much for taking the time to share your experience with us. We are delighted to hear that you and your friends had such a wonderful evening enjoying a meal in our garden. It is our goal to provide a welcoming atmosphere and efficient service, so we are pleased that our team met your expectations. We will be sure to share your kind words with Dom; he will be thrilled to know his efforts contributed to your visit. We look forward to welcoming you back for another memorable evening soon.
Abby, Amy, Carla looked after me beautifully. Very comfortable clean rooms - 1st choice for me
Thank you so much for your wonderful feedback and for making us your first choice. We are delighted to hear that you had such a positive experience during your stay. It is particularly rewarding to know that Abby, Amy, and Carla provided you with such exceptional care; we will be sure to share your kind words with them personally, as they will be thrilled to know they made a difference. We are also pleased that you found our rooms comfortable and clean. We look forward to welcoming you back in the near future.
The Olde Bell is a lovely hotel, very old, and situated bang in the middle of beautiful Hurley just a few short minutes walk from the Thames and the very pretty Hurley Lock and Island. But the best thing about the OB is Dominic who runs the food and beverage stuff. He is a tireless asset to the hotel, and his customer service skills are excellent. If he was there on his own he'd still be running around working to keep everyone happy and the service up to scratch. The garden is also excellent in fine weather but come rain or shine, if you want genuinely friendly service that actually cares about your experience don't forget to say hello to Dom :)
Thank you very much for your wonderful review of The Olde Bell. We are delighted that you enjoyed our historic charm and our prime location in the heart of Hurley, close to the Thames and Hurley Lock. We are particularly pleased to hear your kind words regarding Dominic. He is indeed a valued member of our team, and we are proud of his tireless dedication to ensuring every guest has a memorable experience. We will be sure to share your praise with him. We look forward to welcoming you back soon, whether to enjoy our garden or our service.
We had a wonderful visit to The Olde Bell and could not fault the service. The pub is super dog freindly which is great! Dominic and Terry were both fantastic. They were friendly, approachable and incredibly helpful throughout our time there. Nothing seemed too much trouble, and they made sure everyone was well looked after. Their customer service felt genuine rather than forced, and they helped create a welcoming atmosphere from the moment we arrived. Thank you both for making our visit so enjoyable.
Thank you for your wonderful review of The Olde Bell. We are delighted to hear that you had such an enjoyable visit and that our dog-friendly policy added to your experience. It is especially rewarding to know that Dominic and Terry provided such exceptional and genuine service; we will be sure to share your kind words with them both. We pride ourselves on creating a welcoming atmosphere for all our guests, and your feedback confirms we are achieving this. We look forward to welcoming you and your dog back to the pub very soon.
Abby and the rest of the staff were so friendly and overall I had a good stay.
We are locals of the village and enjoy the atmosphere of the bar and garden. BUT I enjoy a whiskey & coke but please get in bottles or cans of original coke (not everyone enjoys tap coke. Also as a local to the village you should make sure you do not run out of beer and ice (especially in the summer weather) My son has stayed at the hotel and enjoyed his stay and says the breakfast is enjoyable.
Thank you for your lovely review and for your continued support as local villagers – it really means a lot to us. We're so pleased you enjoy the atmosphere of our bar and garden, and it's great to hear that your son had a comfortable stay and enjoyed his breakfast. Thank you also for your helpful feedback. We appreciate your comments about offering bottled or canned original Coca-Cola alongside our draught options, and we'll certainly take this on board. We also understand how important it is to keep the beer flowing and the ice stocked, especially during the busy summer months, and we'll continue to do our best to stay ahead of demand. We look forward to welcoming you and your family back again soon!
Lovey hotel a little tired in places but that adds to the old charm the rooms were lovely and the staff superb very friendly and very helpful one guy give us ideas of places the visit and even gave us updated travel details breakfast was good would definately stay again the only moan is the price of drinks in the bar way too expensive
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay and appreciated the character and charm of our hotel. It's especially rewarding to know that our team made such a positive impression—we'll be sure to pass on your kind words, particularly to the staff member who helped with local recommendations and travel updates. We're also pleased that you enjoyed your room and breakfast. Thank you for your feedback regarding the bar prices. We appreciate your honesty and will take your comments into consideration as we continually review the experience we offer our guests. We truly appreciate your recommendation and look forward to welcoming you back for another stay soon.
Delicious burger in the garden. Friendly, helpful service from Abby. Would recommend!
Thank you for your lovely review! We're delighted to hear you enjoyed your Monday lunch, especially the burger in the garden. We'll be sure to pass your kind words on to Abby — she'll be thrilled to know her friendly and helpful service made your visit even better. We really appreciate your recommendation and hope to welcome you back again soon!
Excellent place with food and staff to match. Abby and Terry have been absolute gems. We arranged to stay overnight but we were so impressed we had to book and stay another night.
Thank you so much for your wonderful review! We're delighted to hear that you enjoyed your stay, our food, and the service from the team. Abby and Terry will be thrilled to know their hospitality made such a positive impression. It means a lot that you decided to extend your stay with us — there's no greater compliment than guests choosing to spend more time here. We look forward to welcoming you back again soon for another fantastic visit! Warm regards, The Team
Having moored up on the river, we wandered into Hurley, which turned out to be an absolute little gem, and decided to call into The Olde Bell for a bite to eat and a few drinks. It's only now, as we're writing this review, that we've noticed the surprisingly low score on TripAdvisor. Having experienced it for ourselves, we're genuinely baffled. From the moment we arrived, the welcome couldn't have been warmer, despite the team clearly having one of those days where everyone wanted a piece of them. There was a conference taking place, lunch service was in full swing, yet nobody made us feel like an inconvenience. Quite the opposite. We found a lovely shaded table in the enormous garden, which is beautifully kept and full of traditional garden games. It has the sort of atmosphere where you can happily lose an entire afternoon without noticing. A special mention goes to the lady on reception, who greeted us with genuine warmth and, without hesitation, sorted the empty water barrel so we could refill the dogs' bowls. It's a small gesture, but one that spoke volumes. Behind the bar, the gentleman serving was equally impressive. Calm, friendly and completely in control, even as the orders piled up. When things became particularly busy, he sensibly called for reinforcements, and his colleague appeared to produce what can only be described as a textbook jug of Pimms. Properly balanced, refreshingly mixed and without needing a degree in fruit salad to find the drink. What really stood out, though, was the teamwork. The receptionist effortlessly swapped roles and jumped behind the bar to help. In the middle of all this she spent time chatting to a lady who had sadly lost her husband only a few days before and had come in with her son. It wasn't forced or rushed, just genuine kindness. We overheard the lady say that those ten minutes had brightened her day, and you could see she truly meant it. Hospitality isn't just about serving food and drinks; sometimes it's about looking after people, and the team did that beautifully. Our food was outstanding fresh, well-presented and every bit as enjoyable as the service that accompanied it. Perhaps we've simply caught them on a couple of good days, but judging by our experience, The Olde Bell is a wonderfully run establishment with excellent staff who clearly care about what they do. We left wondering why its TripAdvisor score doesn't reflect the experience we had. We'd happily return in a heartbeat and next time we'll probably end up staying far longer than we'd planned.
Abby was fantastic, lovely service. Loved it!!
Thank you very much for your kind feedback. We are delighted to hear that you enjoyed your experience and found our service helpful. It is particularly rewarding to know that Abby provided such fantastic support; we will be sure to share your compliments with her and the rest of our team. We strive to provide a welcoming and professional environment for all our clients, and your positive words serve as a great motivation. We truly appreciate your business and look forward to welcoming you back in the near future.
Very welcoming Staff very hard-working staff and especially ABBY she went there extra mile for me. Would highly recommend the place.
Thank you very much for taking the time to share your wonderful experience with us. We are delighted to hear that you found our atmosphere warm and welcoming and that our hard-working team made such a positive impression on you. We are particularly proud of Abby for going the extra mile to ensure your visit was exceptional; please be assured that your kind words will be shared with her and the rest of the staff. Your recommendation is greatly appreciated. We look forward to the pleasure of welcoming you back in the near future.
Staying up the road so popped in for a drink . Abby was very sweet , friendly and super helpful ! Thanks very much .
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you enjoyed your visit and that Abby provided such a welcoming and helpful service. We take great pride in our team's commitment to excellence, and we will be sure to pass your kind words along to her. It is wonderful to know that your stop-in was a pleasant one. We hope you enjoy the remainder of your stay in the area and look forward to welcoming you back soon.
We held our Golden Wedding Anniversary celebration, for 50 people, in the Drawing Room and Malt House Garden. From the planning stage right through to the end of our celebrations it was faultless. The staff were phenomenal, nothing was too much trouble. The food was outstanding, especially as we needed everything to be gluten free. Having the large gardens to ourselves was a great bonus, especially for the youngsters in our party. Even the weather was excellent. We couldn't have asked for a better venue.
Thank you so much for your wonderful review. We are absolutely delighted that you chose our Drawing Room and Malt House Garden to host your Golden Wedding Anniversary. Congratulations on reaching such a remarkable milestone! It is heartening to know that our team provided faultless service and that our gluten-free catering exceeded your expectations. We are also pleased that your guests enjoyed the exclusivity of our gardens. We truly appreciate your kind words and the opportunity to be part of your celebration. We look forward to welcoming you and your family back in the future.
We had two Executive rooms booked both and one I would not grade as Executive the room I we had was in one of the old parts and the room did not match up to those shown in the pictures, the mattress was well past it renew date very soft flat and on a wooden slatted bed frame there were stains on the carpet which made me question why as this hotel accept dogs The shower could do with a deep clean one of our rooms did not have a hairdryer The breakfast was part of the booking deal otherwise it's £16.95 no way was it worth this not quality as the food was cold only kept warm by water trays and the two members of staff struggled to keep items topped up The only good thing about this hotel is its character and outdoor garden space
Thank you for taking the time to share your feedback. We're sorry to hear that your stay did not meet your expectations. We sincerely apologise that the Executive rooms you were allocated did not reflect the images you had seen, and we're disappointed to hear about the condition of the mattress, carpet, shower, and the missing hairdryer. These are certainly not the standards we aim to provide, and your comments have been shared with our housekeeping and maintenance teams for immediate review. We're also sorry that breakfast fell short of expectations. We understand your frustration regarding the quality, temperature of the food, and the replenishment of the buffet. Your feedback has been passed on to our kitchen team so these issues can be addressed. We're pleased to hear that you enjoyed the character of the hotel and our outdoor garden space, and we appreciate you highlighting these positives. Thank you again for your honest feedback. It helps us identify where improvements are needed, and we hope we have the opportunity to provide you with a much better experience in the future.
Asked for ground floor room ,due to being disabled . We ended up with a room in the gods,loads of stairs, no grab handle in shower.. Dirty hardly an upgrade?
Dear Stuart, Thank you for sharing your feedback. Please accept our sincerest apologies for the unacceptable experience you had during your recent stay. We are deeply concerned that your request for a ground-floor room due to your disability was not honored. Ensuring our guests have accessible accommodations, including essential safety features such as shower grab rails, is a priority, and it is clear we failed to meet this requirement in your case. Furthermore, we are disappointed to hear that the cleanliness of your room was substandard and that the provided "upgrade" did not meet your expectations. This is not reflective of the high standards we strive to maintain. Sincerely, The Olde Bell Hotel
We had an overnight stay & checked in late,so did not use the restaurant. Our check in at reception was very friendly & welcoming. The room was in keeping with the charm of the place, wooden floors & furniture, all amenities including iron & ironing board. The room was quite spacious as was the bathroom & all very clean. Breakfast in the morning was great,plenty of hot & cold choices,eggs cooked to order & your preference & again friendly & attentive staff. A lovely find & would definitely stay again. 10/10 for the staff,all extremely friendly & nothing is too much trouble
Dear Kerry, Thank you very much for sharing your wonderful feedback following your recent stay with us. We are delighted to hear that our reception team provided a warm and welcoming arrival, and that our staff's attentiveness earned a perfect 10/10 rating. Providing exceptional service is our primary goal, and your kind words serve as a great motivation for the entire team. It is also gratifying to know that you appreciated the charm, spaciousness, and cleanliness of your accommodations, as well as the convenience of the amenities provided. We are pleased that our breakfast selection met your expectations and that you enjoyed the personalized service. While we regret that your late arrival prevented you from dining at our restaurant, we would be honored to have you experience our culinary offerings during your next visit. We look forward to welcoming you back in the near future. Best regards, The Management Team
Firstly, the garden was excellent and the staff were friendly great entertainment for the kids. Steak and mushroom tough. NEVER buy. Service wasnt great as it took an hour to get my overcooked steak. The fishfingers were like mashed up stickleback and basically inedible.
Thank you for taking the time to share your feedback following your visit. I'm pleased to hear that you enjoyed the garden, found the team friendly, and that there was good entertainment for the children, it's great to know these aspects made a positive impression. I am, however, very sorry to read about your dining experience, particularly the quality of the food and the wait time. Waiting an hour for your meal, only for it not to meet expectations, is clearly disappointing, and I apologise for this. Your comments regarding the steak and fish fingers are also very concerning, as this is not the standard we strive to deliver. Please be assured that your feedback has been shared with both our kitchen and service teams so that we can review what went wrong and make the necessary improvements. Thank you again for bringing this to our attention, your feedback is invaluable in helping us improve, and we do hope to have the opportunity to welcome you back for a much better experience in the future.
Extremely disappointing experience during our family holiday. There were five of us dining — two adults, another family member, and two children — and we spent close to £75 for what turned out to be a very poor meal and overall experience. From the moment we arrived, the service was slow and disorganised. Every trip to the bar involved standing in a long queue due to a lack of staff, and the waiting times throughout the evening were excessive. We specifically asked for all meals to arrive together, but instead they came out separately after a very long delay. Unfortunately, when the food finally arrived, it was nowhere near the standard we expected. The fish and chips were particularly disappointing — the fish was dry, overcooked, and mostly batter with very little actual fish inside. Portions were tiny, with barely any chips and only a spoonful of mushy peas. To make matters worse, my children's macaroni cheese arrived covered in herbs despite us specifically requesting it plain, meaning it had to be sent back and caused even more waiting. We came away feeling very let down. While on holiday you hope for a nice family meal, but sadly this experience was stressful, overpriced, and nowhere near worth the money we spent. Given how disappointing the experience was, I would hope some form of goodwill gesture or response could be considered. Unfortunately, we would not return or recommend
Dear Elle, Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent visit during your family holiday did not meet expectations. We understand how disappointing it must have been to experience long waits, slow service, and issues with the food, especially when dining with children. Please accept our sincere apologies for the delays, the lack of coordination with your meals arriving together, and the mistake with your children's macaroni cheese despite your request for it to be plain. We are also very concerned to hear your comments regarding the quality and portion size of the fish and chips, as this is certainly not the standard we aim to provide for our guests. Your feedback has been shared with both our kitchen and front of house teams so that we can review what went wrong and make improvements. We never want any guest to leave feeling disappointed, particularly while enjoying a family holiday. We appreciate you bringing these matters to our attention and are sorry that we let you and your family down on this occasion. Kind regards, Amy Harris The Olde Bell
Downgraded our room from a Deluxe king to lowest category. When we requested a move to the category of room we had booked in January and pre-paid we were told it was impossible as the hotel was full. The room was awful - there was only 9 inches between bed and wall, so no headboard, bedside light or table. Room very dirty - bathroom worse. They no record of our request for parking, or our dinner booking (both confirmed at time of booking). The Deluxe rooms have air conditioning, so we really missed this on what was the hottest May Day on record. We did open the window to try and get some ventilation, but it opened on the the High Street, and we were woken at 4.46 the following morning by trucks, motor bikes and cars whizzing past. Our room was not serviced before our second night there. The exterior was just as shabby - the garden was littered with fag butts, especially under the tables. The borders ere unkempt and full of weeds, and there was broken glass on the patio outside the French doors with a warning sign for 3 days. The property is very run down and badly in need of decoration. The staff are very young and untrained, but also looked run off their feet and unhappy.
Thank you for taking the time to share your detailed feedback. We are extremely disappointed to read about your experience and sincerely apologise that your stay fell so far below expectations. We fully understand your frustration regarding the room downgrade, especially after booking and pre-paying for a Deluxe King room several months in advance. We also regret the issues surrounding your parking and dinner reservations, as well as the condition and cleanliness of both your room and the hotel grounds. This is clearly not the level of service or presentation we aim to provide. We are particularly concerned by your comments regarding housekeeping, maintenance, and the lack of communication during your stay. Your observations about the condition of the property and the pressure on our team have been noted and will be reviewed internally with management. Please accept our sincere apologies for the disappointment and inconvenience caused. Guest feedback is taken very seriously, and your comments will help us address these shortcomings and improve the experience we provide. Thank you again for bringing these matters to our attention.
Lacking in any management Restaurant food was abismal Mattress was too small for bed base Carpets in halls and stairways stained and dirty
Thank you for taking the time to share your feedback. We are very sorry to hear that your stay did not meet expectations. The issues you have raised regarding management, the restaurant experience, room comfort, and cleanliness are all extremely concerning and not reflective of the standards we aim to provide. Please accept our sincere apologies for the disappointment caused. Your comments have been shared with the relevant departments so that immediate improvements can be made. We appreciate your honest feedback, as it helps us identify where we need to do better. We hope you may consider giving us another opportunity in the future to provide you with a much improved experience.
We stayed in Rm 7 (1st Flr of Inn) classified as a superior/luxury room with both shower and bath. The bedroom furnishings were of high quality wood which was in need of some tlc using high quality polish. A tray should be added to protect dressing table surface from kettle and drink related water marks. The room had polished floorboards and would benefit from a large rug for aesthetics and comfort. Bathrobes were not provided although description on Booking.com stated they were and no mineral. Bins were not emptied and tea/coffee supply replenishment was upon request. Room was clean and air conditioning perfect. Staff were doing their best and very helpful. However they appeared to lack knowledge of their product; e.g., when asked about food on menu. The chair upholstery in the restaurant was badly stained - remedy use a standard stain remover! The grounds are quite something, location superb, and a great base for walkers, town visits and Thames Riverside path walking. This “jewel in the crown” needs a big injection of cash to restore to potential. Its history is glorious but the current owners are far from cash rich so I hope one of the successful small group owners will snap it up.
Thank you for taking the time to share such a detailed and balanced review following your stay in Room 7. We are pleased to hear that you enjoyed the cleanliness of the room, the comfort of the air conditioning, our beautiful grounds, and the superb location for walking and exploring the Thames riverside. It is also wonderful to know that our staff were helpful and doing their utmost to assist throughout your stay. At the same time, we genuinely appreciate your constructive feedback regarding the condition and presentation of the room furnishings, housekeeping standards, missing amenities, and aspects of the restaurant décor. Your comments have been noted carefully, particularly regarding the room description discrepancies, replenishment procedures, and staff product knowledge, as these are areas where we can and should improve. We fully recognise the unique history and character of the property, and your observations about the care and investment needed to help the inn reach its full potential are understood and appreciated. Feedback such as yours is invaluable in helping us prioritise improvements and maintain the charm that makes the property so special. Thank you once again for your thoughtful comments, and we hope we may have the opportunity to welcome you back in the future and provide the excellent experience you were hoping for.
It's a charming pub in a charming village. The beer garden is large and sunny with shade provided by mature trees and parasols. The staff work hard and the service is very good. The food is tasty but on the pricey side but perhaps that's reflects the general affluence of the area. The breakfast certainly has a good range of choices but lack of space is one inhibitor to offering an extensive range. We had a room across the lane that was spacious and comfortable. One sidelight did not work (and it wasn't the bulb) and the loo had a very weak flush therefore with unsightly results - but that was just our room, perhaps. The one thing which lets them down is that all the vertical surfaces could do with a really good clean. Doors, walls, glass were all covered with grime, fingerprints or cobwebs. This was around the main building, the accommodation building we were in and the wedding event building. The dining chairs are badly stained. The shower area in our room could have done with more attention. And if that obvious place is being neglected then don't start thinking about other things. But once you start seeing it then you won't un-see it. Crockery, glasses, cutlery and tables were all fine. Ancient does not have to mean dirty. Whether you let it spoil your experience is up to you.
Thank you for taking the time to provide such detailed feedback. We are pleased to hear that you enjoyed our charming location, the beer garden, and the hard work of our team. However, we sincerely apologize that our cleanliness and maintenance fell short of your expectations. Please be assured that your comments regarding the vertical surfaces, upholstery, and room facilities have been shared with our housekeeping and maintenance teams for immediate rectification. We take these matters seriously and are committed to improving. We hope to welcome you back for a truly seamless experience in the future.
Had a one night getaway and had a really lovely time. The staff were all really lovely and very helpful which made our stay really enjoyable. Our room was cosy and warm with all the facilities we needed and there was a good choice for everyone at breakfast. Thanks to everyone, you have a great team.
Dear Guest, Thank you so much for your lovely review. We're delighted to hear that you had such an enjoyable getaway with us. It's wonderful to know that our team helped make your stay special and that you found your room cosy, warm, and well equipped. We're also pleased you enjoyed the breakfast selection. Your kind comments will be shared with the whole team, who will truly appreciate the recognition. We look forward to welcoming you back again soon for another relaxing stay. Best regards, The Olde Bell Hotel
Had a lovely relaxing stay would have liked a chair in room ,staff very friendly,
Thank you for your comments. we are happy to hear that you and a relaxing stay at The Olde Bell. We will have a look into getting a chair in that category of rooms to make more seating. I will also pass on the lovely messages about the staff. we will hopefully welcome you back to The Olde Bell.
The hotel is a lovely placed old pub in a beautiful atmosphere close to the river Thames. A stay here can only be recommended to enjoy the English country side. We were there with a group to join a sports event. All pre-organization was handled with a lot of professionalism and friendliness, great support by the Reservations Supervisor Loretta . All special request were met. At the place itself we received rooms that leave no questions open and were very clean and in the evening we could enjoy the restaurant and the pub itself. The complete package left no questions open and the staff was very supportive and friendly. We enjoyed this trip very much. So, England being not the cheapest of places the price was worth the stay and had a suitable value.
Thank you so much for taking the time to share such a wonderfully detailed and positive review of your recent stay with us. We are absolutely delighted to hear that you found our hotel, a lovely old pub set in a beautiful atmosphere close to the River Thames, to be the perfect base for enjoying the English countryside and attending your sports event. It is particularly gratifying to learn that our pre-organization efforts were met with such professionalism and friendliness. We are incredibly proud of our team, and your special mention of Loretta, our Reservations Supervisor, for her great support and ensuring all your special requests were met, will be shared with her and the wider team. We are also pleased that your rooms were exceptionally clean and met all your expectations, and that you thoroughly enjoyed the dining experience in both our restaurant and the pub. Providing a complete and supportive package for our guests is always our goal, and we are thrilled that you felt the staff were very supportive and friendly throughout your visit. Your comment regarding the value for money, especially given your enjoyment of the trip, is much appreciated. We truly value your recommendation and look forward to welcoming you and your group back to our establishment in the future.
This is an amazing place full of history and character, amongst its many nooks an crannys. The garden is beautiful, relaxing and peaceful. Staff could not have done more for us and food is reasonably priced and delicious. Our room was spacious clean and tidy. A great base to explore Marlow and Henley. Walks from the hotel to the river. We had an amazing three day break helped by the sunshine.
Thank you so much for taking the time to share such a wonderful review of your recent stay with us. We are absolutely delighted to hear that you found our establishment to be an "amazing place full of history and character," and that you enjoyed exploring its unique nooks and crannies. It brings us immense pleasure to know that you found our garden beautiful, relaxing, and peaceful. We strive to create an environment where our guests can unwind and connect with nature. Your kind words regarding our team are especially appreciated; our staff works diligently to provide exceptional service, and we are thrilled that their efforts contributed positively to your experience. We are also pleased that you enjoyed our delicious and reasonably priced food, and that your room was spacious, clean, and tidy, ensuring a comfortable stay. It is fantastic to hear that you found our location to be a great base for exploring Marlow and Henley, and that you took advantage of the lovely walks to the river. We are so glad that the sunshine contributed to your amazing three-day break. We sincerely hope to have the pleasure of welcoming you back to our hotel in the near future for another memorable visit.
Friendly efficient staff. Comfortable experience. Huge garden, lovely location close to interesting walks. I love this historic old building. Great room
Thank you sincerely for taking the time to share your wonderful feedback regarding your recent stay at our historic inn. We are absolutely delighted to read such a positive and comprehensive review of your experience. It brings us immense pleasure to know that you found our beautiful historic building to your liking and that you appreciated the charm and character of our establishment. We are particularly pleased to hear your kind words about our friendly and efficient staff, as providing exceptional service and a comfortable experience is always our top priority. We are also glad that you enjoyed our huge garden, the lovely location, and the proximity to interesting walks, which truly enhance the unique atmosphere of our property. Your appreciation for your great room and the overall comfortable experience is highly rewarding for our entire team. We truly cherish guests like you who appreciate the unique heritage and dedicated service we strive to offer. We look forward to welcoming you back for another memorable stay in the near future.
Lovely welcoming staff and friendly clientele. Rooms are well proportioned with comfortable beds and great bathrooms. The food was good and breakfast choices were many. A lovely stay. Thank you
My lovely other half and I made The Olde Bell our home for a long weekend this April. After making the journey to the sleepy village of Hurley we checked in and immediately found ourselves taken aback with the room allocated to us. We weren't happy with it's diminutive dimensions, nor with it's heavily slanting floor, so went back downstairs to reception to see if either a mistake had been made or if alternative lodgings were available. Fortunately, the very obliging young lady behind desk moved us to a suite, which was far more suitable for our needs. Equipped with the customary kettle, teas, coffees, hot chocolates etc our room also had the exotic feature of a standing bath, nattily placed behind an odd, thin, beaded-style curtain. After we put our backs down and got settled we decided to go downstairs for a little drink and a wonder around the garden (and land). A particularly sullen barman poured our drinks and we made our way to the assorted tables and oversized Connect Four sets that make up the garden. We were the only people there and we decided to act like children and have a couple of games of Connect Four. We also took a leisurely stroll around the (slightly) wild land just beyond the lawned area. It was all very pastoral and exactly what we had been hoping to find. We, subsequently, made our way back upstairs and prepared ourselves for an early dinner. We had neglected to book a table but the extremely amiable chap at the host station led us to a table and asked if we'd like a drink before we ordered. I do wish I'd taken his name as he was very accommodating and provided excellent service. Forgive my forgetfulness, Mr attendant. My stomach was clearly bigger than my eyes that night as despite not being particularly peckish I made short work of a rather large pizza. My lovely date for the night - well, EVERY night, come to think of it, fortunately for me - had a hankering for the fish and chips and managed to devour the majority of it. The food portions were substantial and appetising. The night's rest was reasonable. Except for one notable occurrence - in our room (#9) directly above the pillows is a duct for the air conditioning and inside it was/is a very brightly shining little light. When the room is dark the lights omit a rather annoying glow - not ideal for someone like myself that requires absolute darkness to sleep in. But we persevered. We ended up spending most of Saturday out in nearby Marlow (which, thanks to the Saturday market there AND additional bridge repair works ended up NOT being particularity nearby - what a blooming drive that was! Which also made us late for lunch) but returned later in the afternoon absolutely knackered and in need of a nap. Unfortunately, our final evening at The Olde Bell coincided with me being taken ill. Not severely, nor in need of aid, but enough to spoil the majority of our remaining time there. A surprisingly pleasant night's sleep and a long hot shower helped my recovery and before we knew it - it was time to check out. The Olde Bell ended up being something of a pleasant surprise. With enthusiastic, cooperative staff (one grumpy barkeep aside), lovely area out back, quiet and clean rooms, nice food, comfortable beds, decent value and a relaxed vibe all round I can honestly say that we would both revisit The Olde Bell (together, ideally) and recommend it to all and sundry. Just make sure you get one of the bigger rooms!
Stayed here recently with family. Beautiful village setting, lovely quaint hotel rooms. Noted some reviews on the condition of some rooms but we didn't see much and if we did it added character! Staff lovely, enjoyable meal on the first night and breakfast was well stocked with good variety. Happy to recommend or visit again! Especially enjoyed the bathtub in the room!
Dear Valued Guest, Thank you for sharing such a delightful review following your recent stay with your family. We are thrilled to hear that you appreciated our beautiful village setting and found our quaint hotel rooms charming, embracing their unique character. It is particularly rewarding to know that our staff contributed to a lovely experience and that you thoroughly enjoyed your dinner and our well-stocked breakfast selection. We're also glad the bathtub added an extra touch of relaxation to your visit! Your positive feedback regarding your stay, and your willingness to recommend us or visit again, is truly encouraging for our entire team. We sincerely look forward to the opportunity of welcoming you and your family back for another memorable experience. Sincerely, The Team at The Olde Bell Hotel
We stayed at The Olde Bell Inn on Friday night to Saturday & had a wonderful stay. Dom & Abi checked us in on arrival & were very friendly & helpful throughout our stay. The bar staff & restaurant staff were all lovely. The included breakfast was fantastic & the evening g meal was very nice. Our room was in the Malt House building & was large & very comfortable but, the only comment we would make is that the room & landing could do with a little refurb as there were a lot of what looked like bleach marks on the carpets in our room & landing area outside & the bathroom was a little tired. For the price paid, we were very happy & can't praise the staff highly enough.
Dear Valued Guest, Thank you for your wonderful review of your recent overnight stay at The Olde Bell Inn. We are delighted to hear you had such a positive experience. It brings us great joy to know that Dom, Abi, and our bar and restaurant teams contributed significantly to making your stay memorable with their friendly and helpful service. We're also pleased you enjoyed our fantastic breakfast and evening meal. We have noted your valuable feedback regarding the room in the Malt House, specifically the carpet marks and the bathroom needing a refresh. Please be assured that we take all guest comments seriously and will be reviewing this with our teams as part of our ongoing commitment to property improvement and guest satisfaction. We are thrilled that, overall, you were very happy and truly appreciate your high praise for our staff. We hope to have the pleasure of welcoming you back to The Olde Bell Inn again soon. Sincerely, The Management Team The Olde Bell Inn
Very nice old English pub, good food, good beer, great rooms and very nice beer garden
Dear Valued Guest, Thank you very much for your excellent review and for taking the time to share your positive experience at our old English pub. We are truly delighted to learn that you appreciated our food, beer selection, the comfort of our rooms, and the charm of our beer garden. Providing a memorable and authentic experience with high-quality offerings is paramount to us, and your kind words affirm our dedication. We are grateful for your patronage and sincerely hope to have the pleasure of welcoming you back for another enjoyable visit in the near future.
Excellent short break. Quirky clean and well decorated rooms with lots of character. Staff were very attentive and friendly. The hotel had a lovely atmosphere and was steeped in history. Plenty of riverside walks to explore.
Dear Guest, Thank you for your wonderful review. We are delighted you enjoyed your short break at our historic hotel, appreciating its unique character, clean rooms, and our attentive staff. We're so pleased you enjoyed the lovely atmosphere and riverside walks. We look forward to welcoming you back again soon.
A lovely country pub situated in a quaint little village, about 15/20 minutes drive from Marlow. Friendly and attentive staff and a beautiful bedroom in the main building (no.10). Excellent breakfast and a decent dinner menu of traditional pub classics. Would definitely recommend.
Dear Valued Guest, Thank you sincerely for taking the time to share such a delightful and comprehensive review of your recent stay with us. We are absolutely thrilled to read your "Excellent!" feedback. It brings us immense pleasure to know that you appreciated our charming country setting in a quaint village, conveniently located just a short drive from Marlow. We are especially proud to hear your commendation of our friendly and attentive staff, and that you found your stay in bedroom No. 10 in the main building to be beautiful and comfortable. Your positive remarks regarding our excellent breakfast and the decent dinner menu, showcasing traditional pub classics, are truly valued. Providing a warm and welcoming atmosphere with quality food and service is always our priority. We are so grateful for your strong recommendation and eagerly anticipate the opportunity to welcome you back for another enjoyable visit in the near future. Warm regards, The Team at The Olde Bell Hotel
Such a lovely scenic location. Great when visiting clients in the Buckinghamshire area. 10 minute drive into marlow. Staff are all so lovely and welcoming. Great food. Comfy beds.
Dear Perrier80, Thank you so much for taking the time to share such a wonderfully positive review of your recent stay with us. We are absolutely delighted to hear that you found our scenic location to be lovely and convenient for your client visits in Buckinghamshire, as well as appreciating our close proximity to Marlow. It's truly rewarding to know that our team's dedication to providing a warm and welcoming experience shone through, and that you enjoyed both the great food and the comfort of our beds. Your feedback is incredibly valuable and serves as a great encouragement to our entire staff. We strive to create a memorable and comfortable experience for all our guests, whether for business or leisure. We truly appreciate your kind words and look forward to the opportunity of welcoming you back should your travels bring you to the Buckinghamshire area again. Sincerely, The Team at The Olde Bell Hotel
What a beautiful hotel, in a charming village. Clean and comfortable . Breakfast was well though out with lots on offer. One of the members of staff Martin was fantastic, such a wonderful welth of knowledge about the history of the hotel and surrounding areas, and gave good advice as to where to go to make the most of our stay,as we were staying for 3 nights. Definitely will return.
Thank you so much for your truly wonderful review! We are delighted to hear that you found our hotel beautiful, clean, and comfortable, and that you enjoyed the charming village surroundings. It's particularly gratifying to know that you appreciated our well-thought-out breakfast offerings. We are especially proud of our team, and your kind words about Martin, highlighting his fantastic knowledge and helpful advice, will be shared with him. We're so pleased he contributed to making the most of your 3-night stay. We look forward to the pleasure of welcoming you back on your next visit.
Had a lovely dinner here tonight would definitely be coming back. I can't remember their name but the gents on shift was just amazing.
Thank you for your kind review. We are delighted to hear that you enjoyed your dinner with us and that you consider it the best food in the area. It is also wonderful to know that the member of our team on shift made such a positive impression with their service. Your feedback is greatly appreciated and will be shared with the team. We truly appreciate your support and look forward to welcoming you back again soon.
Had a very pleasant afternoon while having lunch. The food was delicious and Matt was very attentive and helpful! Very great service, would definitely come back. Perfect spot for catching up with friends.
Thank you for taking the time to share your feedback. We are delighted to hear that you had such a pleasant afternoon with us and that you enjoyed your lunch. It is wonderful to know that the food met your expectations and that Matt provided attentive and helpful service. Your kind comments will certainly be shared with him and the wider team. We truly appreciate your recommendation and are pleased that you found us to be a great place to catch up with friends. We look forward to welcoming you back again soon.
I'm surprised by the positive reviews. Although the rooms are clean enough and the breakfast ok, the evening meal was laughably bad. Presumably the chef hadn't turned up and the very unprofessional and rather hostile waiters had to do the job. My meal didn't begin to resemble the description in the menu and when I asked if the wrong one had been served, the waiter (the one able to speak English) took it back to the kitchen to add a mushroom and tried assure me that the very very thin green smear (of mushy peas perhaps) was smashed avocado. No wonder the dining room was almost empty. Would the locals eat there? We should have walked out, but were both feeling unwell and also not in the mood for a discussion about poor service and terrible food, having just attended a funeral. The breakfast staff were welcoming and helpful. This fine old building and the handsome modern ones, no doubt, deserve to be providing a much better product and service. We hadn't realised that the hotel had changed hands since our previous very enjoyable visits, when there'd been excellent service, a great ambience and everything, from the decor to the breakfasts had all been fabulous and the restaurant and pub always full and buzzing. It's rather sad that all of this was discarded.
Dear Valued Guest, Thank you for taking the time to provide such detailed feedback regarding your recent stay, particularly under such difficult personal circumstances. Please accept our sincerest apologies for the profoundly disappointing experience you encountered with your evening meal and the service from our evening staff. This is certainly not the standard we aim to provide, and we are truly sorry that your meal did not meet expectations, nor did the description on our menu. We are glad to hear that you found your room clean and the breakfast satisfactory, and we appreciate your kind words about our breakfast staff. However, we are deeply concerned by your comments regarding the evening dining experience, the quality of the food, and the professionalism of our team. We understand your surprise given your past enjoyable visits and acknowledge the hotel has indeed undergone changes. Your valuable insights highlight critical areas for immediate attention, especially concerning our culinary offerings and staff training. Please be assured that we are taking your feedback very seriously and will be addressing these issues directly with our kitchen and service teams to ensure significant improvements are made. We genuinely regret that your stay was overshadowed by these issues and appreciate you bringing them to our attention.
We love The Olde Bell at Hurley! This is our second stay at this hotel and we stayed for one night. We were very kindly given a free room upgrade to a beautiful, very spacious room overlooking the garden, with a luxury standalone bath in the room as well as a good bathroom with a large walk-in shower. The bed was extremely comfortable, there were tea and coffee making facilities and wi-fi. We ate dinner at the Olde Bell in the evening and this was tasty and good value. The breakfast next morning was fantastic, with very varied choices in the buffet from juices, smoothie, different kinds of cereals including muesli, croissants, pastries, tea and coffee, smoked salmon, cheeses and cold meats, baby tomatoes and also a good choice of hot breakfasts which are cooked to order. All the staff both times we have stayed have been very friendly and could not have been more helpful. We also really love the very attractive and spacious dining room. The hotel garden is huge and is a fantastic place to have drinks and to eat in the summer and there is ample free parking. The village of Hurley is delightful and there are beautiful walks in the area and along the Thames path, with Henley and Marlow very nearby. The Olde Bell has become one of our favourite places to stay and we have already booked to return in June! We highly recommend the Olde Bell!
Hi Sommerset, thank you so much for taking the time to share such a detailed and generous review. We are absolutely delighted to hear that you enjoyed your second stay with us and that the complimentary room upgrade, garden views, and in-room bath helped make your visit extra special. It's wonderful to know that you found the room comfortable, the dinner good value, and the breakfast offering to your liking—our kitchen team will be particularly pleased to hear your kind comments about the cooked-to-order options and variety. We're also very grateful for your praise of our team; friendly, attentive service is something we take great pride in. We're glad you were able to enjoy the gardens, dining room, and the surrounding area, including the Thames Path and nearby Henley and Marlow. Hurley really is a special village, and we're pleased it added to your experience. Thank you again for your high recommendation. We're honoured to be counted among your favourite places to stay and very much look forward to welcoming you back in June for another memorable visit. Warm regards, The Olde Bell Team
I've stayed here nearly every week for the past 2+ years and it just occurred to me that I've never left a review. I am greeted each week by name or if not by name, with a 'welcome back', made always to feel welcome. Food has never been less than excellent, rooms vary greatly but always comfortable and clean, and perfectly equipped for my stay. Staff are wonderful. Is it a five star luxury hotel, no, it's a quaint old building but is it worth a five star review... absolutely and in the main because of the hospitality and friendliness that exudes from everyone. My thanks to everyone, it's no fun being away from home and family each week with your job but I wouldn't choose to stay anywhere else.
Hi Tasha, Thank you so much for this incredibly thoughtful review. We're truly honoured that you've chosen to stay with us so regularly over the past two years, and even more touched by your kind words about the team. Being greeted by name and made to feel at home is exactly the experience we hope to give, so it's wonderful to hear that this has been consistent throughout your stays. Your comments about the food, rooms, and overall comfort mean a great deal to us, and your understanding and appreciation of the character of our historic building are especially valued. Most of all, thank you for recognising the warmth and hospitality of our staff. Knowing that we can make time away from home and family a little easier is incredibly rewarding for everyone here. We genuinely appreciate your loyalty and trust, and we look forward to welcoming you back—each and every week—just as warmly as always. The Olde Bell Team
Have stayed before this time free upgrade to a luxury room in main building Room was lovely very in keeping with style and age of building with a roll top bathtub separate shower cubicle and very spacious. Extremely comfortable bed one little suggestion a blanket kept in the wardrobe for bed as it was cold but a plug in radiator in room. Food excellent and all staff excellent especially Dominic and Martin Lovely atmosphere within the hotel and lots of lovely walking locally. We find this hotel very good value compared with similar in the area and very dog friendly Very good choice at breakfast and especially loved the granola
Dear Valued Guest, Thank you so much for taking the time to share your delightful feedback following your recent stay with us. We are thrilled to hear that your complimentary upgrade to a luxury room in the main building enhanced your experience, and that you appreciated its charming style, spaciousness, and comfortable amenities, including the roll-top bathtub. It is wonderful to know that you enjoyed our excellent food offerings and found our staff, especially Dominic and Martin, to be exceptional. We truly value your kind words regarding the hotel's lovely atmosphere, the local walking opportunities, and the great value we provide, particularly as a dog-friendly establishment. Your appreciation for our breakfast selection, especially the granola, is also much appreciated. We have noted your suggestion regarding a blanket in the wardrobe and will certainly consider this for future guest comfort. We are so pleased you continue to find our hotel a very good choice and look forward to welcoming you and your furry friend back again soon. Sincerely,
Most amazing welcome and gorgeous breakfast. Wonderful choice on menu. Highly recommend. Hotel set in beautiful village of Hurley on Thames. Great location for easy run to Heathrow Airport. All in all a wonderful experience. James
Dear James, Thank you so much for taking the time to share such a delightful review of your recent stay with us. We are absolutely thrilled to hear that you had an "amazing experience" and felt so warmly welcomed. It brings us immense pleasure to know that you enjoyed our "gorgeous breakfast" and appreciated the "wonderful choice on the menu." We pride ourselves on offering a memorable culinary experience, and your kind words are a wonderful validation of our efforts. We are also glad you found our hotel's setting in the "beautiful village of Hurley on Thames" to your liking, and that our location proved convenient for your journey to Heathrow Airport. Your high recommendation is truly valued, and we are so pleased to know you had a "wonderful experience" overall. We sincerely hope to have the pleasure of welcoming you back again very soon. Warm regards,
Family lunch for 8. Sad to say this place missed the mark on numerous levels. Poor food, even poorer service. One meal in 8 didn't turn up. Service was next to non existent. I had to keep getting up from the table and going to the bar to request for service. The vast majority of the beef was uneaten and sent back to the kitchen. Couldn't even get a knife into the pork belly. Wanted to speak to the manager at the end but the gentlemen I was dealing with didn't really understand me (language barrier) so I ended up giving up and leaving. Will not be returning. Shame because the location and building are beautiful.
Thank you for taking the time to share your experience, and please accept our sincere apologies for the disappointing Sunday lunch. We are very sorry to hear that both the food quality and the service fell far below the standards we aim to provide, especially for a family gathering. It is unacceptable that one meal did not arrive, that you had to repeatedly request service yourself, and that several dishes were not edible. This is not reflective of the experience we want any of our guests to have. We are also sorry that you were unable to speak with a manager before leaving — we understand how frustrating that must have been. Your comments have been shared with our kitchen and front-of-house teams for immediate review and improvement. We truly appreciate your honesty, as it helps us correct these issues. If you would be willing to contact us directly, we would value the chance to discuss your visit further and restore your confidence in us. Warm regards, The Olde Bell Team
I took a group of 20 for a special event for the evening. Staff were fine but the food was not good. I ordered chicken which was dry, not sure what the potato concoction was called but was tasteless and the whole meal was semi cold. I know it is difficult catering for a group at the same time but my son used to run a hotel in Bournemouth and I often took a group of 60 there. (I run a social group). His chef somehow managed to serve food piping hot whether it was dinner or breakfast. Shame because the hotel looked lovely.
Thank you for taking the time to provide your feedback regarding your recent special event with a group of 20 at our hotel. We are pleased to hear that you found our staff to be fine and that you appreciated the hotel's appearance. However, we are sincerely sorry to learn that the dining experience did not meet your expectations. We deeply regret that your chicken was dry, the potato dish was tasteless, and the meal was served semi-cold. This is certainly not the standard we aim to uphold, and we understand your disappointment, especially given your experience with group catering. Please be assured that we take your comments very seriously. We are reviewing your feedback with our culinary team and service staff to identify areas for immediate improvement in our food preparation and serving procedures for large groups. We appreciate you bringing these matters to our attention as it helps us to continually refine our services. We hope you might consider giving us another opportunity to provide you with a more positive experience in the future. Sincerely,
Beautiful location and hotel. The rooms were spacious and unique. I was lucky enough to have a garden view room which was gorgeous and peaceful. The hotel was clean and staff very friendly.
Dear CazReviews, Thank you for your wonderful review! We are delighted you enjoyed our beautiful location, spacious rooms, and peaceful garden view. We're pleased our clean hotel and friendly staff contributed to your positive experience. We hope to welcome you back to The Olde Bell soon. Warm Regards The Olde Bell Team
I came to the olde bell pumpkin picking with a friend and my 2 kids. They absolutely loved it. It was very well organised and we stayed for lunch as they had a deal kids eat for free with every adult meal. I hope they do it again next year!
Dear Valued Guest, Thank you so much for your delightful feedback regarding your recent pumpkin picking visit to The Olde Bell. We are thrilled to hear that you and your family, especially your children, had such a wonderful time and found the event to be well-organised. It's fantastic to know that our "kids eat free" lunch offer was a welcome addition to your day. We truly appreciate your kind words and are so pleased that you enjoyed your experience with us. We certainly hope to welcome you back for similar events in the future. Sincerely, The Team at The Olde Bell
We stayed for 5 nights in September. The hotel is beautiful, full of history and character, with a dining room overlooking the gardens and plenty of outdoor seating surrounded by trees. The atmosphere was generally relaxed and pleasant. Our room was in the converted barn area. It appeared newly decorated, with a very comfortable king-size bed, excellent pillows, and a modern bathroom. Décor was contemporary, although the lower part of the bathroom door was dirty, which was a shame as it would have taken little effort to clean. Staff were helpful and pleasant throughout our stay. The main downside was the noise from the nearby party/meeting barn. Loud music continued late into the night, and guests leaving the event were noisy, which made it difficult to enjoy the peaceful holiday we had hoped for. On arrival, the semi-rock music being played in the dining room also felt out of place, though staff did lower it when asked. Overall, this is a very special hotel in a lovely village with lots of history. Next time, I would request a quieter room in the main house to make the most of the experience. Value was good, no room service and I didn't see if there was a snack available.
Dear guest, Thank you for taking the time to share such a detailed and thoughtful review of your recent stay with us. We're so pleased to hear that you enjoyed the character and history of the hotel, the beautiful surroundings, and the comfort of your room in the converted barn. It's wonderful to know that our staff helped make your stay a pleasant one. We're grateful for your feedback regarding the bathroom door – your comment has been noted, and we'll ensure it's addressed by our housekeeping team. We appreciate your understanding, and you're absolutely right that such small details make a difference. We're truly sorry to hear that your experience was disrupted by noise from the nearby events space. We understand how important peace and quiet are, especially during a relaxing getaway, and we're actively reviewing how we manage sound levels and scheduling to minimize disturbances for our guests. We're also sorry the dining room music was not to your taste on arrival, though we're glad our team responded promptly to your request. Your suggestion to request a room in the main house for future stays is a good one, and we would be happy to accommodate that to ensure a more restful experience next time. Thank you again for your kind words and constructive comments. We hope to welcome you back soon and provide an even more enjoyable and peaceful stay. Warm regards, Amy Harris Guest Service Assistant
The Olde Bell hosted my parents 80th birthday for a group of about 35 friends and family. The whole experience was wonderful. The staff were incredibly kind, thoughtful and eager to please (including tending to wounded grandchildren). They were also very flexible in trying to make things work for us. The food was great, and the venue is beautiful, including a huge garden for kids to romp in, and lovely local walks down to the Thames. Every single guest commented on how great the location was - we could not have asked for anything more.
Dear guest, Thank you so much for your incredibly kind and detailed feedback regarding your parents' 80th birthday celebration at The Olde Bell. We are absolutely thrilled to hear that the experience for your group of 35 friends and family was so wonderful and memorable. It brings us immense joy to know that our team's kindness, thoughtfulness, and flexibility, even in tending to "wounded grandchildren," made such a positive impact. We are also delighted you enjoyed the great food, our beautiful venue, the expansive gardens, and the lovely local walks. Your guests' appreciation for our location is truly valued. We strive to create exceptional experiences and look forward to welcoming you back for future celebrations. Kind Regards, Amy Harris Guest Service Assistant
Have been going to this hotel for 20 years, sadly no longer. Room not ready at 5.30pm arrival! No IPA on tap and the Sauvignon not available due to a ‘busy weekend'. Carpet in room smelly and greasy, mould in shower, broken toilet roll holder, WiFi not working. Breakfast a fiasco. No tables available in the restaurant for us and 3 other groups of people, no eggs, no hash browns. When fresh eggs finally arrived they were lukewarm. Staff, with the exception of the evening wait staff, were ineffective, despite there being plenty on duty.
Dear guest, Thank you for providing such detailed feedback. We are profoundly sorry and disappointed to hear of your recent experience, especially after 20 years of loyalty to our hotel. It is completely unacceptable that your room was not ready at 5:30 pm, and we sincerely apologize for the issues with the smelly carpet, mould, broken toilet roll holder, and non-functioning WiFi. The lack of drink availability and the chaotic breakfast, including no tables, missing items, and lukewarm food, are also far below our standards. We are taking your comments regarding staff effectiveness very seriously. Please be assured we are addressing each point with our teams to prevent recurrence. We value your long-standing custom and hope to have the opportunity to restore your faith in us. Warm regards, Amy Harris Guest Service Assistant
We celebrated my mum and dad's joint 80th birthday party at the Olde Bell. Leah, Dominic, Rebecca and the rest of the team were absolutely fantastic. It felt like nothing was too much trouble, they were on hand all day to help dealt with all manner of bizarre asks - from random drink requests to a sheepskin rug for our dog - really quickly and kindly. Our mum and dad (and their guests) all had a fantastic time they will never forget. Thank you!
Dear jond85, Thank you so much for your incredibly kind words following your mum and dad's wonderful 160th birthday celebrations at The Olde Bell! We were absolutely delighted to host such a significant joint 80th birthday party. It brings us immense joy to hear that Leah, Dominic, Rebecca, and the entire team were absolutely fantastic. Their dedication to ensuring everything runs smoothly, even handling those "bizarre asks" like random drink requests and a sheepskin rug for your dog, is something we pride ourselves on. Knowing they were quick, kind, and made you feel nothing was too much trouble is truly rewarding. The most important thing is that your mum, dad, and all their guests had a fantastic and unforgettable time. Your feedback means the world to us. We hope to welcome you back again soon! warm regards, Amy Harris Guest Service Assistant
Location ideal. Accommodation very good but the whole place just needs a spruce up as it is getting tired and worn. Food very nice! Service appalling! Waited at the bar for twenty minutes to get served. Watched our main courses being served up to a couple on the table next to us. We had been waiting 40 minutes and saw others come get seated and served while we sat patiently hoping we would be next. I chased a waiter down and they realised the error. That couple got their replacement meals in 10 minutes. Stood at the reception got ignored. Waited 20 minutes just wanted some more tea bags. Gave up. This is our first day of a two night break Secret Escapes. Tempted to eat elsewhere tomorrow but we have £50 paid up front for dinner.
Dear Michael, Thank you for taking the time to provide us with such detailed feedback regarding your current stay, particularly as it's only your first day. We genuinely appreciate you bringing these matters to our attention. We are pleased to hear that you found our location ideal, the accommodation very good, and the food very nice. It's always encouraging to receive positive comments on these aspects of your experience. However, we are sincerely sorry to learn of the significant service issues you encountered. The wait times at the bar, the error with your main courses being served to another table, and the lack of attention at reception are completely unacceptable and fall far below the standards we strive to maintain. Please accept our deepest apologies for the frustration and disappointment this has caused. We are also sorry to hear that you feel the hotel is looking tired; we do have ongoing plans for refurbishment to address these areas. We understand your hesitation to dine with us again tomorrow, especially given the pre-paid dinner. We truly hope to turn your experience around. We would like to address these concerns directly with you during your stay. Please could you speak with our Duty Manager at your earliest convenience so we can discuss this further and ensure the remainder of your break is as enjoyable as it should be? Sincerely, Amy Harris
Had a great experience at this hotel! Clean, cozy rooms and a lovely atmosphere throughout. A special shoutout to Usama from the staff — incredibly kind, helpful, and always smiling. He truly made my stay extra special. Highly recommend and would love to visit again
Thank you immensely for taking the time to share such a wonderful review of your recent stay with us. We are absolutely delighted to hear that you had a great experience and found our rooms to be clean and cozy, and the overall atmosphere to your liking. Your positive feedback regarding these aspects is truly rewarding for our entire team. We are especially pleased to read your special shout-out to Usama. It is incredibly gratifying to know that his kindness, helpfulness, and consistently positive demeanor made such a significant impact on your visit, making your stay "extra special." Usama truly embodies the spirit of hospitality we strive for, and your commendation serves as a fantastic testament to his dedication and commitment to guest satisfaction. We will ensure your kind words are shared directly with him and the rest of our team. Your high recommendation and expressed desire to visit us again are the highest compliments we could receive. We look forward to the distinct pleasure of welcoming you back for another exceptional stay in the near future. Sincerely, The Management Team
We spent two nights at this pleasant hotel. It is situated in the picturesque village of Hurley just a short walk from the Thames and within easy reach of both Marlow and Henley. All the staff were unfailingly friendly, helpful and willing. ..and they all had a personality! It really makes such a difference when you interact with people who are human! We stayed in the building next to the hotel. The room was comfortable, of a good size and clean and tidy. The bed was massive, although, strangely, didn't have a headboard- not sure what that was all about! Just some feedback, and not a moan, but upon arrival there was a used towel in the room, presumably from the previous guests. The breakfast was varied, plentiful and the ambience of the restaurant made for an enjoyable time. We ate at the restaurant on one night. The food was ok, but if anything, on the small size- especially the sticky toffee pudding. There is a large garden, which again, was pleasant. Large car park, so no problem parking. Providing the standards are kept high with the staff, this hotel should continue to thrive. We would not hesitate to stay here again should the opportunity arise.
Dear Guest, Thank you for taking the time to share such a comprehensive and thoughtful review of your recent two-night stay at our hotel. We are delighted to hear that you found our location in picturesque Hurley, with its proximity to the Thames, Marlow, and Henley, to be so pleasant. It is particularly gratifying to read your commendation of our staff. We pride ourselves on our team's friendly, helpful, and personable approach, and your recognition that their "human" interaction made a difference is truly appreciated. We are also pleased that your room in the adjacent building was comfortable, spacious, and clean, and that you enjoyed our varied and plentiful breakfast in a pleasant ambiance. We have noted your feedback regarding the missing headboard on the bed and sincerely apologise for the oversight of a used towel in your room upon arrival. Please be assured this does not reflect our usual high standards of housekeeping, and we are investigating this lapse immediately to prevent recurrence. Your comments on the dinner portion sizes, especially the sticky toffee pudding, have also been shared with our culinary team for their review. We are glad you enjoyed our garden and found the car park convenient. Your kind words about our staff maintaining high standards and your willingness to return mean a great deal to us. We look forward to the opportunity of welcoming you back should your travels bring you to the area again. Sincerely, The Hotel Management
We had a wonderful stay. Great value for money and willing staff. It's a bit faded elegance and others were not so happy! On the first night the staff were massively overworked and under resourced. The brekky was fine and the dinner ok and decent value for money ( about£20 per main course) but not cordon bleu! Our room was amazingly good value for less than £200 for two nights b and b. The older parts of the hotel are an undeveloped treasure.
Dear Geo, Thank you for taking the time to provide such comprehensive and thoughtful feedback on your recent stay with us. We are truly delighted to hear that you personally had a "wonderful stay" and found our hotel to offer "great value, great accommodation," along with "willing staff and great character." Your appreciation for our unique charm and the excellent value of your room rate is very encouraging. We acknowledge your observations regarding the "faded elegance" and the potential of the "older parts of the hotel" as an "undeveloped treasure." We are proud of our heritage and the distinctive character of our property, and we continuously work on maintaining and enhancing these historic elements while balancing them with modern comforts. We sincerely regret to learn about the challenges you experienced with our staffing levels on your first night. Please accept our apologies for any impact this may have had on your initial experience. We strive to provide consistent, attentive service to all our guests, and we are reviewing this incident to ensure our team is adequately resourced, especially during peak periods. Your comments on our dining options are also appreciated. We aim to offer good quality, wholesome meals that represent excellent value for money, and we note your feedback on the breakfast and dinner quality. Thank you once again for your constructive comments. It is through feedback like yours that we can continue to improve our services and facilities. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely, Amy Harris Guest Service Assistant
Had lunch in the garden at The Old Bell in Hurley. Food was fresh and tasty, and the service was faultless. Most memorable was our interaction with Kev the gardener, when he showed us round the vegetable garden and gave us a selection of fresh veg to take away.
Dear Gerry, Thank you for taking the time to share your delightful feedback regarding your recent lunch experience at The Old Bell in Hurley. We are absolutely thrilled to learn that you had such an enjoyable visit. It is incredibly rewarding to hear that you appreciated the freshness and taste of our food, and that our service team provided a faultless experience. We pride ourselves on delivering high-quality cuisine and exceptional service, and your comments serve as wonderful validation of our team's hard work and dedication. We are also pleased that dining in our tranquil garden setting enhanced your overall enjoyment. Your particularly memorable interaction with Kev, our dedicated gardener, is truly special to us. Kev is an invaluable member of our team, and his passion for our vegetable garden and his generosity in sharing its bounty are indeed unique aspects of the Old Bell experience. We are delighted that he was able to provide you with such a personal and informative tour, and that you left with a selection of our freshly grown produce. We will certainly pass on your kind words to him, as we know he will be immensely pleased to hear them. We sincerely appreciate your glowing review and are so pleased that your visit was such a positive one. We look forward to welcoming you back to The Old Bell in Hurley again soon for another memorable experience. sincerely, Amy Harris Guest Service Assistant
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