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Best Western Hotel Fort Myers Waterfront, Fort Myers

4.0/5  - basé sur 1058 notations.
13021 N Cleveland Avenue, 33903-4828, Fort Myers, United States - See map

The Best Western Fort Myers Waterfront is located on the banks of the Okeechobee Intracoastal waterway, the Caloosahatchee River. Large private balconies, most with great views of the river and the downtown Fort Myers skyline. Visit the Edison and Ford Winter Estates Museum located two miles from the hotel. Close to a variety of shopping experiences. While relaxing by the heated pool, you may catch a glimpse of a dolphin or manatee swimming by. The IHOP restaurant is located on premise, great food to start your day. High-speed Internet access and proximity to downtown make the Best Western Fort Myers Waterfront perfect for business travelers. Large tour groups have access to a range of activities, all within minutes of the hotel. Free parking is offered for large vans or tour buses. Whether coming to the Fort Myers area for business or just for a weekend getaway, let the Best Western Fort Myers Waterfront make a trip to Florida special, unique and comfortable! We have 2 restaurants on-site. IHOP is open for breakfast, lunch and dinner and the 3 Fishermen Seafood restaurant is open for lunch and dinner. Enjoy your stay.

Best Western

Hotel Fort Myers Waterfront

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Hotel advantages

  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2018
based on 1070 guest reviews
NOTE ISSUED
Excellent
428
Very Good
361
Average
145
Poor
73
Terrible
63
REFER TO NOTICE
Business Business
174
Couples Couples
388
Family Family
342
Friends getaway Friends getaway
96
Solo travel Solo travel
44
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"???"

4
19/07/2018

Desk chair was not usable. Front desk was excellent, all staff were very friendly. Nice room and view. You are to demanding on your minimum review requirements. Do you want to know what my opinion only if I am willing to be very wordy? I spent 50 years in the business. owned my own motels.

"Best Western Waterfront in Fort Myers, FL, is a nice affordable place to stay"

4
19/07/2018

Stayed at BW Waterfront in Fort Myers, FL. We are on a tight budget and this was a very nice place to stay. We were there Friday and Saturday Night. They do provide breakfast but not on site...just across the Parking Lot was a IHOP and we were provided a voucher to eat breakfast there each morning. There was a

"Great views"

5
19/07/2018

This was a very nice located hotel on the water. The views are amazing. The staff was very friendly and accommodating with us. Requested a late check out and gave us an extra hour. Breakfast is included at the IHOP next door.

"great view"

3
18/07/2018

great view.. Only one complaint. Was told in order to get water view had to pay $20.00 more, only to find out ALL rooms had water view. IHOP serving breakfast was extremely busy. had to wait about 25 minutes.

"Beautiful city"

4
17/07/2018

Fort Myers is a beautiful place ,surrounded by Caloosahatchee river ,There's loads off water sports and lots off things to do.We stayed in the best western on the River ,the hotel was in a great spot,but sadly the hotel was a bit off a let down ,a bit out dated and run down. The rooms are small ,and could do with a good cleaning ,although the rooms were cleaned every day ,they still needed a deep clean,the pool was heated and was clean with fresh towels .The staff were really nice and helpful,especially Hilda at the reception desk always very helpful with any queries we had ,and went out off her way to help lovely girl,the best western has no kitchen or dinning room ,so we were giveing vouchers for I hop which was nice ,over all we had a great time ,I would go back and hopeful the hotel might clean there rooms.

"Fantastic views for a good price!"

4
13/07/2018

Room was clean & spacious & the front desk staff was nice. The views from the balcony were awesome. Breakfast was at the IHOP right next to the hotel. The IHOP had a complimentary basic menu for hotel guests.

"Great place to stay in Ft. Myers"

4
13/07/2018

I have stayed at this location several times when I am in Fort Myers for business or pleasure. The rates are very reasonable. The hotel is clean, well lit, and convenient. The Front desk staff has always been pleasant and easy to work with, and very receptive to any issues a guest may have. Housekeeping does a great job keeping things clean and neat as well. It is an older hotel and was being updated while I was there, but it was still awesome. As far as I know all of the rooms view the river and what a great view. They have a bar and restaurant on site so you don't have to leave the property if you don't want to. And the view from the open deck or inside the restaurant is spectacular! The open deck is poolside as well so you get the view of the pool and the river. The food and drinks are good and reasonably priced so no complaints there either. The service could have been better considering they were not that busy at the time, thus the reason for the 4 vs. 5 star rating. For those of us who want to train there is a small but decently equipped gym on the lower level. Breakfast is on the Hotel in the form of a voucher that can be used at IHOP directly across the parking lot from the lobby. There's a steakhouse next to that (I didn't try it but it was there in case you are interested). There's easy access to just about everything you would want from the hotel. Did I mention the view of the River? Thumbnail: Clean, convenient, safe, comfortable, great view and reasonably priced.

"Great place to stay"

5
13/07/2018

The motel is pet friendly. The cleaning staff is wonderful. The restaurant food (3 Fisherman) was good. The view is fantastic. The only drawback is a lack of parking close to the motel. As well as there seems to be a shortage of handicapped parking.

"Good, But ...."

4
13/07/2018

Overall good except no hot coffee in Lounge early in AM. Free Breakfast at IHOP was Just so-so, nothing exceptional. River view from room was fantastic. Heidi at front desk was exceptional. Would we return? Yes!

"Great views"

4
13/07/2018

Hotel room was clean. They did some updates since the last time we were there. The only problem I have with this hotel is that they give a voucher for IHop but you can only choose from a certain menu. I don't think that's fair. I wanted a healthier breakfast option and couldn't have it because of this.

"Great Stay with a Great River front view. "

5
02/07/2018

If you looking for a great hotel and with a great view then this is the place for you. Very accessible to Ft. Myers Beach from Best Western. We had a room with a wonderful river front view. The rooms are very clean and spacious. Front desk was very friendly and check in was fast. Highly recommend this hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
We are elated you found your stay at the Best Western Waterfront to be GREAT! Glad you enjoyed your view of the river and you found our location to be just what you needed. thanks

"Great Location and Water Views"

4
30/06/2018

While the outside of the hotel needs some updating (lobby was in the process of being remodeled), the inside of my room was renovated in 2016 and very nice looking. Nice furniture, carpet and crisp white bedding and towels. Big flat screen TV with cable. I appreciated the argon oil toiletries, too. The pool is right on the water buts it's a bit on the small side so I didn't use it. Just a 3 minute drive over the bridge and you're in right in beautiful downtown Ft Myers with wonderful architecture, street art/sculptures, restaurants and shops. The location of the hotel was ideal. For breakfast, you get a voucher for the iHop sharing the same parking lot which was really nice, and there was plenty of coffee set up in the hotel lobby. The lobby staff were super sweet and helpful. They had a small fitness center, too. For the amazing price I got, with a beautiful water view room, great staff, fresh breakfast, and just 3 minutes from downtown, it's hard to beat! I would definitely stay there again. Great value.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
We thank you for your patience as we complete our renovation to our lobby but we are happy to hear you enjoyed our updated and spacious rooms. We are glad you enjoyed our free IHOP breakfast and we look forward to seeing you on your next stay.

"We got let down"

3
27/06/2018

While this is a beautiful property, and the staff were very good, for the most part, we drove 150 miles to use the ADA pool lift, having been told it works. When we got there, it di not, so our handicapped sister was left high and dry. They could have tested it, and had time to fix it, or we could have gone someplace else.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks you for sharing your stay with us and we are truly sorry we let you down. We are glad our staff was friendly and helpful and we will definitely address your concerns. Thanks

"Nice location"

4
27/06/2018

I spent one night in this hotel on my way from Homestead to Orlando Check in was easy and staff was friendly. The check in is in one building and they have a few towers where the rooms are. I had a room on the 4th floor overlooking the lake, nice view, I enjoyed it. The room was clean and spacious, with usual BW amenities, I really like they always have a fridge in the room. Breakfast is included, but not your usual BW hot breakfast. It is actually served in the ihop on site from a set menu. Not a buffet but nice. Would recommend and stay again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Good Morning: We are so very pleased you chose us as your stop over for your vacation. Glad you found our staff to be friendly and helpful and started your day with a great Hot breakfast

"Smelled like dog pee"

1
24/06/2018

My wife and I were in Ft Myers for business and we had to take our dog with us because no one could dog sit. We tried staying at this hotel, what a nightmare. First I was quoted 3 different prices and 3 different fees for our dog. Then we were told we couldn't get a water view, that our room had to be on the first floor facing parking lot because of pet. After agreeing to the terms, I paid and went to room. It was disgusting. It smelled of dog per and smoke and when you opened the window it looked right on a tiki bar with some guy playing guitar. Not what you want to see when your trying to sleep. I checked out instantly and we left. It was a disaster. We wound up at the Best Western Airport Inn. Way better hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Mudd: Thanks you for taking the time to share your stay with us and we are truly sorry you did not get a chance to experience our many amenities. We will address you concerns with our staff and we truly thank for your feedback.

"A nice place "

5
20/06/2018

Good check in. Very helpful young man on the reception desk also a good checkout another very helpful and pleasant young lady on the desk. I am normally harsh with my reviews as I tell it how I see it and the respective managers who read the reviews always react badly and leave nasty feedback rather than reading the content and fixing their issues. In this case breath easy the hotel is good. The views from the room were very nice. With a comfortable and clean room. Yes you might read about building works this will not affect your stay it is just with the new receptions area being remodeled. It will not affect your stay. At the present time breakfast is being offered at the ihop/ihob!!! Or what ever it's called now. The servers in here are really miserable and I felt really didn't want the best western guests in the place as they have to work too hard. I feel it is important for the best western management to know of this behavior as it does effect the overall best western experience. Otherwise well worth a stay.

"Great Place"

5
18/06/2018

This place is great. The gal at the front desk was excellent. She got 3 phone calls and there was a person in front of us at check in and she got everyone all set inside of 10 minutes! Excellent service. we will stay here the next time we're in town.

"Weekend visit with unexpected guests."

4
18/06/2018

The Hotel was a short drive from RSW, Fort Meyers Airport, which was exactly what we wanted due to our quick visit. The rooms all had a balcony and great views. Our room was clean and exactly what we expected. A/C was awesome. I like it cold, not regulated. Parking was plentiful. At the time of our visit the main entrance was under construction, and we had no idea how to get into the lobby to check in because no signs were posted. Many other guests arriving were as confused as we were. The pool was nice, however one major complaint I have is that during the weekend my husband and I noticed parents showed up in groups with many children, and it was clearly evident they were not hotel guests. Although they were eating and drinking at the 3 Fishermans restaurant, which was attached to the hotel, and open to the public, their children were free to enter the pool at their leisure. Some of the boys swam in their shorts and did not have swim suits. The out of control throwing of a tennis ball ended up in a couples hotel room twice until finally the hotel guest kept their ball. Occasionally a happy looking parent would peer over the fence, holding onto their drink, smile to see no one had drowned, call out a child's name for good measure, and then swiftly return to there dinner party. At one point my husband seemed very worried about a young child who had no adult supervision. He was at best 4 yrs. old, holding on and crawling along the inside of the pool. My husband felt obligated to stay in and watch him after the child told him he could not swim. No life guard or pool attendant on duty is a big mistake here. I think people not staying at the hotel should not he allowed to eat, drink, and let their children swim unsupervised in a pool where the majority are paid guests. It is definitely a huge liability to the hotel to disregard knowing who is swimming in their pool. It made me very uneasy while trying to relax at the pool because I felt I may be needed to jump in and save a life. I became a surrogate parent the whole weekend whenever I was at the pool. We would definitely return to the restaurant because the seafood was really delicious, and open to the public. I will not stay at a hotel that has no regard for who is swimming in their pool, because it is just not fair to the paying guests!

"never again"

1
18/06/2018

Requested low floor got the 5 th floor, Got stuck in microtel sized room,you had to literally kick the door on the bottom to open it. Elevator went out night before I was supposed to leave and was told it would be fixed by the morning needless to say it wasn't so i had to drag my baggage down 5 flight of wet steps,it was raining,The girl at the desk made the mistake of asking me how my stay was but all she had to say was did you book through bw .com? No apology was given...never again will I stay there

"Best Western Fort Myers"

5
18/06/2018

Great service and great view. The desk called the room to make sure everything was to our likeing we replied this room is wonder full. The food at the restaurant was good. We will be back when we have business in the area

"Excellent view comfortable room"

4
14/06/2018

I had out if town guests stay at this best western as it provides an awesome view of the river. Great restaurant one site as well as an I hop steps away. Great fitness center and heated pool. Small beach to stroll on and a short walk to Marina town with local live music. 5 mins from downtown shopping and specialty stores. Lively nightlife. Rooms are comfortable and staff friendly and helpful. Free breakfast at I hop!

"Best view in Fort Myers"

5
13/06/2018

We came back a thirty times and the hotel gets better and cleaner every year. Great view on the Caloosahatchee. Very friendly reception. The new pier is a great addition and makes it much easier to reach this place by boat.

"Memorial day trip"

3
12/06/2018

The desk people were nice enough, did not care for the Restaurant and housekeeping did not bring any clean towels and we did not get gift card promised. do not know if we will use this hotel again, were disappointed due to rain we could not use pool

"BW Waterfront"

4
12/06/2018

Pretty straightforward hotel, checking in and out was OK. The included breakfast at IHOP left a bit to be desired as they had a special not so good menu for hotel customers. The Three Fishermen restaurant was alright. The room was fine, good view over the river..

"Relaxing stay"

5
12/06/2018

Really enjoyed our stay!!! Very comfortable, clean room with outstanding view!! Loved the large bathroom area!! There are little flying insects that like to share the balcony with you but are harmless:) Loved laying on the comfortable bed at night looking at the water and lights. Can't wait to come back!!

"What a great place!"

5
01/06/2018

I was surely skeptical as it was just seemingly another motel. BUT, I was soooo wrong! I never imagined that waterfront would mean the best view in Fort Meyers! The place was under construction but, didn't matter. From the time I got there and even speaking with grounds security I was so happy with the friendliness and professionalism. Getting to the stay and the room, I was blown away. My room was a steal, period! The 6th floor has breathtaking views of the river and downtown Fort Meyers. I mean we are talking insane views. My room was comfy with a desk and big King size bed. Super clean and even had central a/c. Huge flat screen with all the channels and free breakfast at I-Hop!. Of course, the usual's like free fast wifi and nicely folded towels with all the guides you could need to enjoy your stay. Just wonderful. I will definitely be back to my little affordable pie in the sky paradise. Oh, and the restaurant below, like right below, 3 Fisherman Seafood was off the charts. Make sure you get the peel and eat shrimp powdered in Old Bay with side of butter and lemon. Incredible!

"Perfect Florida Experience"

5
28/05/2018

Excellent hotel. Between the 3 Fishermen restaurant, the phenomenal views from the rooms and the adjoining beaches and amenities, this hotel enables it occupants to have the perfect Florida experience.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Charles: We love that you had an EXCELLENT stay at the Best Western Waterfront Ft. Myers. We agree the 3 fisherman's restaurant and of course our phenomenal views are just the icing on the cake. Thanks

"Waterfront view"

5
24/05/2018

Clean room, friendly service. Beautiful view. It is on the river and there are sailboats out all the time. Nice balcony to sit on and overlook the river. You get a voucher for breakfast at the little IHOP on the property, if you don't get there early on Sundayou will stand in line.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Donna: Clean room friendly service is what we strive for every single day! The beautiful views and sailboat watching are just a few extra perks. Thanks

"Grest place in fort myers"

5
24/05/2018

was an excellent best western, great views , nice property by river, had a great sea food restaurant on site. only issue was parking, hard to get a spot at night and if staying there order a two bed room are single king room was small but ok for us. nice balcony looking over river

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Thanks Gus: We thank you for your 5 star review and we are so very pleased you enjoyed your stay.

"Riverfront Best Western was a great time"

5
21/05/2018

We visit this area reguarly and love staying at this Best Western. It is on the river, overlooking the lovely Ft. Myers skyline and the property is clean, fun and easy to enjoy. Nice pool with pub service and occassionally live music. The seafood restaurant on property is good but pricey. Rooms are clean and comfortable. We will be back.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We love all our guest but are repeat guest are just like family. We are so pleased you continue to choose the Best Western Waterfront time and time again. We love that we make it easy to enjoye. We look forward to seeing you on your next visit. Thanks

"Surprised and Loved It"

5
20/05/2018

We came to Ft Myers for Mother's Day weekend and loved it so much, that we stayed an extra day. Beautiful view and well kept rooms, and exterior. I have not stayed in Best Western hotels since the nineties but I was pleasantly surprised with this hotel. Also, they gave us vouchers every day of our stay for breakfast at IHOP which is just a few steps out of the lobby. We saved a lot of money with this deal. The hotel's exterior and interior was kept clean and orderly. The staff, including the front desk, maids and maintenance, were all very nice and helpful. I think we have found our new Ft Myers hotel. We will stay here again

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so pleased we exceeded your expectations and you were pleasantly surprised. We are pleased you found our staff friendly and helpful and you enjoyed your free IHOP breakfast. Thanks

"Great room"

5
07/05/2018

The view can't be beat. Room was spacious and elevator speedy. Of course Ft. Myers wearlther after a winter in western New York was a bonus. Location convenient to bridge and highway and restaurants, including IHOP.

GWEN T, Public Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Carolyn: Thank you for your amazing 5 star review. Glad you found our rooms to be spacious and we were able to provide you with AMAZING Florida Sunshine!! Thanks

"beautiful location"

5
07/05/2018

The location is perfect, we arrived by boat, the dock is protected and in great shape. the hotel overlooks the water. The restaurant at the hotel has a good variety of entrees, the wait staff was great and the food was excellent. we saw dolphins and rays in the marina. the room was clean and comfortable. the staff was friendly and helpful.

GWEN T, Public Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Maureen: Glad you enjoyed the Best Western Waterfront Fort Myers, we are so very pleased you enjoyed your stay. What a Great way to arrive to our property by way of boat. Glad our staff was great and our food was excellent. Thanks for the 5 star review..

"We really like it"

4
28/04/2018

This place has sentimental value to us but we like the restaurant, the view from some rooms, the location and the breakfast being at IHOP next door. Prices are usually reasonable, considering where you are.

GWEN T, Public Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello: We are glad you enjoyed your stay at the Best Western Waterfront Fort Myers, glad you enjoyed our great views, Free IHOP Breakfast and awesome value. Thanks

"Great Hotel"

5
27/04/2018

Great hotel with a good view of the harbor in Down Town Ft Myers. Good breakfast at the ihop next door included. Comfy rooms and toiletries seem to be of higher quality. The bar by the pool is a bit pricey but no one complains if you BYOB.

GWEN T, Public Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for your 5 star review we are so pleased we exceeded you expectations and you loved our spacious and comfortable rooms and were close to downtown. Thanks

"Wonderful stay"

5
23/04/2018

Great rooms with outstanding view looking out over the water. Staff pleasant, attentive and courteous. Used vouchers each morning for a good breakfast at IHOP across the parking lot. Good location with a good variety of restaurants close by. Look forward to staying here next year.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We never get tired of guest telling us their stay was WONDERFUL!!!! Glad our staff was pleasant and attentive and you loved the free IHOP breakfast.

"Business Trip"

5
20/04/2018

I was happy with my experience with my room and reception. The hotel is a bit older but it was roomy and clean and I had a nice view of the Bay. My room was quiet and uninterrupted. Breakfast was provided at the IHOP next to the hotel with a voucher. No complaints there either.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for you 5 star review, we are pleased you enjoyed our spacious and clean rooms with a view of the water. We are also glad you enjoyed your Free IHOP Breakfast. thanks

"Nicely updated"

3
18/04/2018

I liked our room, pool, landscaping and location. I didn't like the open stairways. Anyone could just walk in off the street and gave access to the rooms. The breakfast was very good, but a long wait. I feel this place was a good value.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello: Thanks for your feedback of our amazing Best Western Waterfront Ft. myers, we are so very pleased you enjoyed your stay. Thanks

"Our"

4
18/04/2018

We often take time to do a mini-getaway to Ft Myers and love staying at the BW Waterfront. Love the view from the balconies and always eat at the 3 Fishermen Seafood restaurant on the property. They have great fish tacos and the fresher fried okra anywhere. Happy hour pricing makes it a good value. Also included with the room is a breakfast special at the IHOP next door. The limited menu has portions that are just right for us and it included coffee or juice. Good way to start the day after a nice overnighter.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so very pleased you continue to choose the Best Western Waterfront Time and time again when visiting the Fort Myers area. Glad you always make time to take advantage of our Free IHOP breakfast and visit our Three Fishermen's Restaurant.

"All good"

4
17/04/2018

We enjoyed our extended stay very much. The view of the river from our room was great! All of the staff were very friendly. We were treated as valued customers. The two restaurants were convenient and the food/menus were both good.

"BestWestern/Best Service"

5
17/04/2018

The room was clean, location was great, nice pool. We had a wonderful stay and enjoyed walking around the area. The on-site restaurant was very good and the IHOP for breakfast worked out nicely. Staff was very good, too.

"Best view, close to downtown"

5
17/04/2018

The warmth of the staff and the location near downtown Fort Myers with a view over the river makes this a thrilling experience. There is a trolley that takes you downtown where all the action is and then you get some quiet time after you get back.

"BW Ft. Myers"

4
11/04/2018

The water view in the room was terrific. Room was on the small side but view and balcony made up for it. Personally I would prefer getting the room $10 a day cheaper and not get the 2 free daily IHOP breakfasts. Every time we went for our breakfast (between 9 an 1030) there was a line with waiting anywhere between 30 and 50 minutes. Being on a full schedule we could not wait. Getting up at 7AM to avoid crowds was not an option for us.

"Holy View, Batman! "

4
11/04/2018

We stayed at the Best Western Waterfront on March 9, during our Ft. Myers vacation. It was a nice hotel, and the hotel staff with whom we interacted were friendly and helpful. The room was clean and the hotel grounds were clean and well-maintained. The pool area was nice and relaxing, right down by the water. The best aspect of our stay was the spectacular view of the Caloosahatchee River. It's an upgrade to get a room with a water view, but it's worth it. The only negatives are that the traffic noise from the highway and bridge is quite loud, and the room was dated and showed a lot of wear and tear. But like I said, it was clean - and that view... It was cool at night and I called the front desk for an extra blanket - it was brought up promptly and they had warmed it in the dryer. Nice touch! We did not take advantage of the breakfast vouchers at IHOP, although that is a nice benefit. The restaurant within the hotel was busy in the afternoon and they had a good acoustic duo performing live music, which we enjoyed while we were lounging by the pool. Overall, we were pleased with our stay at this hotel, and would consider it again on a return trip to Ft. Myers.

"Great View of the Calusahatchee"

4
10/04/2018

The staff was excellent, the room was spacious ,the I -Hop breakfast was fantastic. Why not five stars ? The shower was really not adequate. Management is carrying the water conservation thing a step or two too far.

"Waterfront Gem"

5
10/04/2018

The rooms all have a great view of the river. Nice pool and adjacent restaurant. Breakfast is at the IHOP which is located across the parking lot. The folks there were friendly and service was good. We had teh opportunity to see dolphins twice as they came up to the pier area and swam very close to the boardwalk.

"Very Well. no real issue"

4
10/04/2018

Every thing was fine the staff was supper help full.We had a supper nice view of the gulf and was clean around the outer part of the area. also like all of the nice parking area large. I would suggest for other guest to stay there

"Bad news. "

1
05/04/2018

I booked this room thru Hotwire. Never again. The room was dirty smelled like smokers were using the room. The remote did not work. Hotwire picked the room as a 3 star No way. No hot water in the bathroom sink. Beware of this type of scam where the search engine picks the hotel for you you end up with a dump

"great Best Western"

5
02/04/2018

We loved being on the water without all the beach traffic. We were close to several restraunts and our balcony faced the river. When we had nothing else to do we just watched the water. Boats came and docked to eat at the restraunt, dolpins slept near the shore in front of our room and one day a couple wind surfers entertained us for hours. It was the most relaxing part of our escape.

"Nice view hard beds"

3
02/04/2018

The room was nice and the balcony was great. The door getting into the room got stuck and the beds were very hard and uncomfortable. The breakfast was at the next door IHOP which was inconvenient and the selection for the hotel menu wasn't that good. And each room only gets two breakfast vouchers so if you have more than two people then you are buying breakfast. Plus there is a window right over the toilet that is blocked from view but is open to noise. Not much privacy there.

"Only maybe 3 stars"

2
29/03/2018

Was very disappointed in this hotel especially being a Best Western. Very run down, Large roof fan that constantly runs and smells like fried food. To me, this hotel needs some updating. Room smelled unpleasant and just the one night stay wasn't very comfortable in any way.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Coleen: Thank you for sharing your stay with us we are sorry we failed to meet your expectations and we thank you for your feedback.

"Excellent Value"

4
25/03/2018

My husband and I were pleased with our choice of accommodations. Our room was clean, spacious, and had everything that we needed. The front desk clerk was friendly and gave us recommendations for restaurants and places to see. Our lodging included vouchers for breakfast at the IHOP restaurant that was right next door. While the menu was somewhat limited, ala cart items could be ordered at your own expense. The servers were friendly and the food was good. My only negative comment is that our view on the 2nd floor, room 218, in the East building had a somewhat blocked view of the waterfront due to the Three Fisherman Seafood Restaurant being in front of our balcony. We booked the room during a busy time, so I am assuming all the rooms with a better view were occupied. In the future, I will ask for a room on one of the floors with an unobstructed view. One other issue is that our room was not serviced the first day we were there. We had put the do not disturb sign out when we went to breakfast. Of course, we removed the sign when we left for the day, but somehow our room was missed. I contacted the front desk when we returned. They asked if we needed anything which we didn't. We had no further problems. I would choose to stay there again if we visit the area in the future.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Glad you and your Husband were so very pleased you your stay at the Best Western Waterfront Ft. myers. Glad you enjoyed your clean and spacious rooms, Friendly staff and our amazing Free IHOP Breakfast.

"Awesome experience all around"

5
22/03/2018

Fantastic views (6th floor recommended), on-site fishing pier (where we caught fish!), free IHOP breakfast, great staff. Our AC broke and we were moved to a larger room, which made the trip. Will return!

"Nice comfortable hotel"

4
19/03/2018

There are not a lot of affordable hotel choices in this area. This is a comfortable hotel. Clean. Comfortable beds. Great restaurant in the property—Three Fisherman's. A little outdated, but would stay here again. Nice breakfast choice at IHOP next door.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Ken: Thanks for taking the time to share your stay glad you found our rooms to be spacious, clean and comfortable. Glad you loved our Three Fishermen restaurant. Thanks

"Best Ever"

5
18/03/2018

We loved our room and the staff!! Already booked our stay for next year. The sunset were beautiful !! The balcony was a great spot for early morning coffee and happy hour drinks. Can't wait to get back.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Mary Kay: We love to hear BEST EVER!!!!! We are so glad you already booked your next visit with us. Glad we exceeded your expectations. Hurry Back

"best western fort myers"

5
16/03/2018

we spent 2 nights there on 2/28/18 and on 03/01/18 and loved the water view at sunset. we also ate at the seafood restaurant and were very pleased with the food. we found that the staff was very friendly and helpful. we also enjoyed having breakfast at ihop each morning

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are elated you enjoyed your stay and we are so very pleased you found our staff to be friendly and helpful. Glad you took advantage of our Three fishermen's restaurant and you enjoyed your free IHOP Breakfast,

"Fantastic Vacation"

5
16/03/2018

If you are looking for a place to stay, give the BW Waterfront a try. Many guests are year after year guests. The staff is friendly and accomadating, the rooms are clean, the view overlooking the river is awesome and several restaurants are within walking distance from the hotel...make your reservations soon as they book up fast!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello: We are glad we had a part in your GREAT VACATION!!!! Glad our staff was friendly and helpful and you were close to the area you wanted. Thaks

"Needs updating"

3
15/03/2018

Room is dated. We did have a nice view of the river. It served the purpose of being close by where we needed to be. Breakfast at the nearby IHOP was included. Note: This is a limited breakfast menu. The general area is not a walking and enjoying the area place. Downtown Fort Myers is a short drive over a bridge.

"Will stay here again"

4
15/03/2018

While the property is not new, our room and all of the common areas were clean and nice. The bed pillows were a little soft for me, but that is a personal preference and my spouse was happy with the pillows. The staff was pleasant and friendly. Check in and check out were smooth. The view from the room was a very nice water view. We had one lunch at the restaurant and it was very good. We were visiting family in the area.

"Needs Work"

2
13/03/2018

The hotel has the potential to be a nice place - it has a beautiful view of the intercoastal (we saw a dolphin by the dock), and nice pool, but that's where it ends. I'm not sure if it was the room we were placed in, but the carpets were dirty (left our feet black), and the door was askew and let in light from the outside - if it lets in light, it lets in bugs. So that brings me to the "palmetto bugs" that were in our room (read: giant cockroaches, but were assured were just "palmetto bugs" (which, if you google, they are indeed, cockroaches)). We booked through Priceline, so again, I'm not sure if we were placed in their worst room - it was handicap accessible so the toilet was crazy high off the ground and the shower didn't drain very well. Being on the ground floor and close to the restaurant there was a lot of noise from outside. The plusses: The staff was friendly. We asked for a crib for our daughter and they brought us a brand new pack-n-play. When we called about the "palmetto bugs" they sprayed around the doors and bathroom. Nice breakfast at the ihop. I wouldn't stay here again given how much we paid and the condition of the hotel just for a view of the water.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for taking the time to share your stay with us and we are sorry we failed to meet you expectations. We will definitely address your concerns with our staff. We are glad you got to watch the dolphins play and enjoyed our free IHOP Breakfast.

"Good Value ~ but a bit out of the way"

4
12/03/2018

We were in Ft. Myers for a two night pre-cruise stay to visit family. We booked this hotel based on web photos and the fact I wanted to be on the water. Photos are a bit misleading. A great view of the water was mitigated by the fact the restaurant was immediately below our balcony as was the waiting line for patrons waiting to get in. The hotel is on the other side of the river from the City of Ft. Myers. The bridge is close by and easily accessible going to the city, but returning can be a bit confusing for tourist. Our sixth floor room was very large, and clean, with the bed being very comfortable. These are the important factors for us. Surprisingly, the breakfast at I-HOP next door was a bit of a disappointment. They had a long waiting list on both Friday and Saturday mornings, and the "free breakfast" selection offered through BW was far more limited than those we received in the other two BW we stayed at on this trip Other than a very good Mexican restaurant next to the I-HOP, and the Hotel's restaurant, there are no others nearby. (May be a factor for some) My "negative" comments are for accuracy of information only, intended to help travellers. We enjoyed our stay at BW Waterfront, and would stay again if visiting Ft. Meyers.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are pleased you found our rooms to be spacious, clean and comfortable. Glad you found it easy to navigate to downtown just over the bridge. We hope to see you back again soon.

"Wedding Party"

5
09/03/2018

We were very pleased with our stay at this facility. The rooms were clean and large. The beds were very good and the service excellent. The front desk personnel, especially Hilda, were very helpful. The 3 Fisherman restaurant on site is excellent and right on the waterfront.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Richard: Congrats on the Wedding!!! Glad we were just what you needed and you found our staff ( Hilda) to be so friendly and helpful. We love the Three Fishermen's Restaurant as well Yummy... Thanks

"Tops in The City of Palms!"

5
08/03/2018

Great property, clean spacious rooms, great pool, greater view. Nice fitness center, friendly help staff, what else do you want? Three Fisherman Restaurant fresh tasty seafood, live entertainment by the pool!

"Review of Best Western"

5
08/03/2018

We stayed for one night in February. The room was nice and the view was wonderful. People were friendly and helpful. Long wait for breakfast at IHOP, but the food was fine. Having the luggage cart was very helpful, as this was the end of a long trip.

"Great hotel!"

5
08/03/2018

Stay here when visiting Fort Myers. My wife and I like it better than the beach. It has a beautiful pool area, and is right on the river where you can watch dolphins all day long. There is an on-site seafood restaurant and there is a free trolley to downtown Fort Myers.

"Lee County Residence beware"

1
17/02/2018

I booked a room. for two nights, got confirmation numbers went there and they said you can't stay here you are a Lee County Resident. So I will never stay at ANY Best Western ever again and everyone I talk to says the same thing.

"Great Hotel With Outstanding Views"

5
17/02/2018

I had never stayed at this property before and booked it knowing it had mixed reviews. We could not have been more pleased. The view, the location and the service (with the exception of the check in clerk) was exceptional. We loved having coffee on the balcony every morning and enjoying the views, even seeing Dolphins. The onsite restaurant and IHop for breakfast were outstanding.It was easy to get to all the places we wanted to vist. The rooms were clean and the service was great. The bathroom is dated but clean. A great place to stay.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Milford: We love that you had a GRAT Time and found our views to be AMAZING! Glad you found our rooms to be clean and you enjoyed your free IHOP breakfast to start your day. We love Dolphin watching as much as you do and we are so very pleased you enjoyed your stay. Thanks

"Enjoyed the water view and sunset!"

4
05/02/2018

This is our second stay at this hotel. We stayed on the last night of out vacation using reward points.you check-in at a building next to the hotel. The fitness room is in this building also. The hotel is clean and has a waterfront location on the river. We sat on the balcony to watch the subset. We ate dinner in the restaurant and it was satisfactory. Breakfast vouchers are provided to eat at Denny's, next door to the hotel. There is special menu for quests using vouchers. The breakfast was served quickly and I enjoyed my French toast, sausage and a drink. This hotel is in north Fort Myers and it was about 29 minutes to the airport. The hotel is just across the river from the historic district, parks and marina. We noticed boats on sunset cruises.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Welcome back!!!! Glad you enjoyed your sunset views, Free IHOP breakfast and our location was just perfect for you. Thanks for sharing your stay with us.

"Girls weekend out"

5
03/02/2018

Just a weekend out with the girls and this hotel was a perfect match. The rooms are clean, spacious, well equipped with tv, hairdryer, refrigerator, microwave, and large bathroom. We had a gorgeous view of the Caloosahatchie River. The restaurant on site was excellent. Great pier to watch the sun set. Free breakfast at IHOP as a perk from the hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Nancy: We are so pleased you enjoyed your GIRLS Weekend!! Glad you found our rooms to be clean and spacious and our staff to be friendly and helpful.Glad you were able to take advantage of our Free Ihop Breakfast and the Three Fishermen's restaurant. Thanks

"Old and worn down"

2
01/02/2018

We stayed here for 2 nights in January and bought it as a "Hot rate" so we didn't know what hotel we were getting. Besides the front desk staff being helpful the property itself is worn down, old and in a bad neighborhood. There was not a proper window on the bath room to the outside so you could hear sirens and people all night long. They have tried to update the interior of the rooms but the bathrooms and overall hotel were in need of a makeover. If I wouldn't have paid in advance I would have checked out after one night and went somewhere else.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for sharing your stay with us and we are pleased you found our staff to be friendly and helpful. Our guest typically love our convenient location just over the bridge to downtown and overlooking the Caloosahatchee river. We appreciate your feedback and we will address your concerns with our staff.

"Hilda at front desk is the best"

5
01/02/2018

I called about 3 hours before we were to arrive, to check on our reservations. I made them for 2 rooms, 2 nights online in November. Hilda told me I had one room in one bldg and another in different bldg, plus it was a handicap room! I never asked for one, I am diamond select, expect more from BW.. I was so upset , we were traveling with another couple, wanted rooms next to each other. Hilda re assured me she would work something out. She called me back shortly with good news. She got us rooms next to each other, with nice view of water and partial view of pool. FYI in future always call hotel if making reservations online. Also ask for pool view. Thank you Hilda, she needs a raise! Hotel is older, but well kept and clean. They have a seafood restaurant attached. Very good, service is slow. One problem they have delivery trucks park next to hotel with their engines running, very loud. When sitting on deck or outside, you cat hear anything!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for being a loyal Best Western Diamond Select member. We are so pleased Hilda was able to get everything taken care of for you and you were able to enjoy your stay with your friends Thanks for sharing your stay with us..

"Loose, unkept and not comfortable"

2
31/01/2018

I'm here, right now,...1/31/18 as I type. First, I was greeted warmly...The people are solid and helpful and friendly, but the property is shoddy and unkept...i happened to be blessed with an accessible room on the first floor. I called to change but they're sold out. The front door which faces the unsecured parking lot as do, i believe, most of the rooms, doesn't quite close all the way, but there is a deadbolt and a chain. Chain? It's 2018. The parking lot is shared with an IHOP and it is the IHOP that is the free breakfast option. As I walked into my room some random guy walking the parking lot stopped and glared at me and into the room.The room seems clean overall. There was a random pillow case on the bed, just lying there when I walked into the room which just told me that the attention to detail isn't sharp. I've already killed a few flying insects, probably because the win dow in the bathroom remains open and cannot be completely closed, but has some sort of screwed in brackets (don't know what else to call them) that probably prevent the window from being accessible to the outside world. The rear, sliding patio door which faces the back of the adjacent restaurant and lounge, doesn't lock at all (the locks are there but don't function), but there's a door jam that the guest can position so that the door probably can't be opened. The TV didn't initially work...but was fixed immediately. The people are working here but it's just a lousy property. There's no way I would bring my family here. Not a three star or four star on the best day. My bad for being cheap on this stay.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Fred: We are pleased that you found our staff to be welcoming and helpful. In addition we are glad you found your room to be overall clean. We are sorry we failed to meet you expectations and we will address s your concerns with our staff. Thanks

"Best hotel during my week of 7 different hotels!"

5
30/01/2018

Our family flew into Tampa and traveled around the lower half of the state in a circle staying at a different hotel each night. This hotel was our best hotel out of 7! Very clean room. Great view. well kept grounds. Children loved the pool, but it was cold. I wish we would have ate super there as it smelled so good. Breakfast was at the Ihop. That was great, but I would have much rather had it in the hotel and one needs to tip at Ihop. Please do so for the workers. The tip is not included in your hotel stay and the staff works hard. I would stay again for sure!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks so much for sharing your 5 star stay with us. Glad you loved the views the pool and our amazing staff. We hope you get a chance to check out our Three Fishermen's restaurant on your next visit.

"Nice"

5
30/01/2018

Nice very pleasant staff who upgraded my room when I arrived . A very comfortable bed that was almost as comfortable as home., wonderful view, overall enjoyed my stay. Breakfast was great. Would recommend it if your in the area.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Richard: Thank you for your 5 star review, we are so very pleased you enjoyed your stay and we exceeded your expectations.Can't wait to see you again soon.

"Not allowed to stay at this hotel"

1
25/01/2018

We tried to stay here because our home was destroyed by hurricane Irma and we couldn't stay in our home. My son, my 14 yr old dog, and myself needed a pet friendly place to stay for a couple of weeks but when the hotel found out we were local residents, we were refused a room and told that was their policy and would not budge. They are only out to make as much money for rooms from tourists but considering the circumstances, it was hard to see no compassion for someone looking for help.

"Best value for the views of the caloosahatchee river."

5
24/01/2018

Best value for the views of the caloosahatchee river great personnel restaurant imbedded on the property Other restaurants and diners nearby I stayed November December and into January because of the damage my home sustained from Hurricane Irma

"Quick Exit"

2
24/01/2018

But for the accomodation of the desk manager, I'm not sure I would have given this place any rating at all. We got to our room and realized we were directly above the band at the pool, which was blasting away. Not good for two seniors. Retruned to the lobby area and asked if we could be given a different room. Unable to do was the response. They did however refund our money which they indicated should have been forfeited becuase we "cancelled" ...the desk manager reversed that clerk's answer.

"Great hotel"

4
23/01/2018

Great hotel. Good views. Nice restaurant and bar downstairs who are very accommodating to groups and times for your visit. Higher floors have better views, but we didn't spend much time on the balcony. Easy access to ballparks and beaches.

"Absolutely terrible!"

1
23/01/2018

This place is among the dirtiest places I've ever seen/stayed at, if not the dirtiest. After submitting pictures of the filthy air vent filter that caused a horrible allergy for the entire night, a dry bloody booger on the wall, sheets with stains all over them, I mean at least 6 or 7 big dark gray stains, the management apologized and invited me for a 1 night comp stay at the place that I had the worst nightmare staying with all the issues. A BIG JOKE Do yourself and your family a huge favor and stay away from this dumpster.

"Very Good Hotel + Breakfast"

5
17/01/2018

This was one of our favorite hotels while on our Florida Road Trip. The front lobby was inviting and very clean. The staff were extremely helpful and our check in was fast and easy. There was ample safe parking and the area was great to walk around. We were also given a voucher for breakfast at the IHOP which shared the same parking lot. At IHOP we were given a separate menu which had many similar items as their regular menu. If you would still like to order from the regular menu the value of the voucher (around $6 per person) was applied to your bill. That was one of the highlights of our stay as we were hoping to make it to an IHOP at some point. Our room was very nice and on the small side. We were on the ground floor near the elevator which was a bit noisy. Our balcony was right beside the pool and adjoining restaurant. We were able to walk out to the docks and waterfront quite easily. We had dinner at the adjoining seafood restaurant which was very good. The quality of food and value for our money was right on. I would recommend the restaurant for sure. There were no other restaurants that were very close that we could walk to. I wish we could have spent more time here but we were only staying for one night. I would absolutely recommend this hotel, and I would stay there again given the opportunity.

"Beautiful view, excellent service"

5
08/01/2018

This BW meets every possible criterion. Private balconies overlooking the river harboring dolphins and mannatees, plus fishing from hotel pier. Sunrise and sunset views. Hotel dock is at foot of one of Ft. Meyers Top Ten restaurants. Much more importantly, BW Waterfront finds and retains incredibly competent and pleasant staff. A Starbucks with 30 minute free parking and a super Publix truly 3 minute run across bridge to downtown Ft. Myers. Edison Estate 5 minutes away, along with more top restaurants. Sanibel causeway so quickly and easily reached. Then return to a great room in a hotel property with true 24 hour security Longterm stay w daily includes pool next to full service restaurant.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We Love to hear that you enjoyed our beautiful views and we provided you with Excellent Service. So glad you got i some Dolphin watching and and great sunsets. Thanks for choosing the Best Western Waterfront Fort Myers.

"Nice view, but less nice area"

4
08/01/2018

We selected this place since we decided on going here quite late and only a few extremely expensive options were available at Sanibel or Ft. Myers Beach. This area is not very nice, there are a lot of ready-to-tear-down commercial buildings along the street. But we did not stay here to explore this area, so it was OK for us. We got a room on the 3rd floor, and the view from the room's patio was spectacular. With the Ft. Myers skyline (not that Ft. Myers has a lot of skyline, but anyways) The patio was perfect to sit and relax and grab a beer in the evening sun. We had breakfast at the IHOP next door which was included in the stay at the hotel (a limited menu that was included). We also had dinner one evening at the Three Fishermen restaurant that was located at the premises. We spent the late evenings in the pool area relaxing in the sun. Could stay here again if being in Ft. Myers. One that that could be improved upon though: The doors should need some better foam or rubber seal. There's a lot of the noise from the nearby road getting into the room this way.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Michael: Thanks for your 4 star review, Glad you loved our great views on the Fort Myers Skyline... Glad tou enjoyed our Free IHOP breakfast and you took advantage of the pool to complete your relaxing stay.

"Excellent view"

3
08/01/2018

This hotel has rooms with an excellent view of the water. The cleanliness could be better. Some updates would go a long way to making this a better place to stay. The staff is competent but not super friendly.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks you for your review, we are so very pleased you enjoyed our amazing views. We will address your concerns and we truly thank you for your feedback.

"Friendly Florida"

4
06/01/2018

We enjoyed the friendly people in Florida. Everybody helped us if neccessary and finally also the WIFI worked. We had our breakfast in the nearby IHOP and liked it very much, too. It is very possible that we will stay there once more.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so pleased you enjoyed you stay and you liked our free IHOP Breakfast. Glad you found our staff to be so helpful and we look forward to seeing you on your next visit.

"If you can, avoid this hotel!"

1
05/01/2018

The pros are that the staff is very friendly and the water view is nice and they accept pets. Unfortunately there are a lot of cons. The place is dirty and needs to be sprayed for bugs both in the Fisherman's rest. associated with the hotel and the room itself. The beds creak, the pillows are hard and the bathrooms are in need of a lot of updating. The hotel itself seems to be located is a distressed area. Lots of shopping strips sit vacant. I can think of a lot better places to stay! Sorry..

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Daine: Thanks you for your comments and we will address your concerns with our staff. We are pleased you found our staff to be friendly and helpful.

"A Surprising Steal"

4
03/01/2018

My family and I were visiting relatives in Fort Myers and I snagged this hotel at an unbelievable rate with breakfast, wifi, pool and an incredible waterviews. Breakfast was at IHOP daily ( how can you go wrong with that?) and the pool overlooked a bay that is fed by the Gulf. There was a small beach but it was in great need of a cleanup and the restaurant offered great waterfront views and delicious seafood, but needs a bit of updating. My girls really enjoyed the pool area which was lovely and framed with palm trees. The room was average and the hallways were in need of updating but overall, it's the surprise we haven't stopped talking about at an incredible price.

"Great location, Big rooms, good staff"

5
02/01/2018

Always enjoy staying here. Great views of the waterfront (wide area of Caloosahatchee River). Many casual restaurants near by and Hotel provides breakfast vouchers to adjacent IHOP. Hotel has a large dock on the riverfront and does not charge for docking.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so very pleased that you choose the Best Western Waterfront time and Time again and we never disappoint. Glad you enjoyed the FREE IHOP Breakfast and the awesome waterfront views. Guest Services

"Ridiculous Policy"

1
02/01/2018

We were moving from North Ft. Myers to a more northern city in Florida. I called and made a reservation with the hotel directly. They never asked if I was from the area, Lee County, Florida, or not. After a very long day of moving we arrived at the Best Western Fort Myers Waterfront and at that point we were told we could not stay there because they don't let local residents, ie: Lee County Residents, stay there! This was a complete shock to us and they had more than enough rooms to accommodate us! We ended up at a new hotel clear out by the airport (extremely inconvenient for us since the Best Western was around the corner from our old home). It's a very pathetic and stupid policy especially when it's not season! I wouldn't stay there now if they paid me the $135 for the night!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Deborah: Thanks for sharing your experience with us and we are sorry you did not stay with us, but we have had this policy in place for quite some time and it's in season and out of season. It's our policy and we Thank you for your understanding.

"2 night get away"

3
01/01/2018

The view of this hotel of river saved the day. If you are a light sleeper this hotel may be a problem. The road was extremely busy and loud. The hotel is OK but could use some updating. The location however is great and that is why we booked. We went to the Edison Museum which was only 2.5 miles away. At night we went to the Broadway Palms-5 miles away and saw Chicago at the dinner theater. It was great. Downtown is just across the bridge. The desk staff was very nice and great with questions. We stayed for 2 nights and when we got back to hotel at 2:30pm 2nd day to rest and get ready for dinner room was not cleaned.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Glad our location was just perfect for your visit to Edison Museum and enjoyed a show on Broadway. We are sorry your rooms was not cleaned before you got back, we do our best and we will address your concerns with our housekeeping staff. Thanks

"Incredible"

5
29/12/2017

We have never stayed at a Best Western hotel and that sure is going to change! Of all the hotels we have stayed at this year (about two months worth. This hotel had the best view, service and value. It maximized the Florida experience.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Charles: We are ELATED we are now your choice for your future stays in Fort Myers. Glad you enjoyed our great views, awesome staff and good value. Thanks

"Check in time is not conidered"

2
28/12/2017

After waiting for 2 hours to do my check in time I get a room that had dirty bed sheets. They were full to capacity and short on housekeeping. I felt sorry for the girls in the front desk they were very respectful and trying to keep the guest at ease but receiving a room with stains on the bed sheet didn't make the cut. Will I stay there again, never say never is my motto but reality is that next time I won't accept a room in that conditions again.

"Bad Review"

2
27/12/2017

I have already typed it out. Very dissatisfied with the room. Ceiling leaked and I slipped on the bathroom floor from the AC freezing up. Luckily I was not injured. Maintenance was there immediately There were roaches and other small bugs in the room and I had never even opened the slider window.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest; Thank you for sharing your stay with us and we are truly sorry you did not enjoy your stay and we are glad to hear you are ok. We will address your concerns and will be reaching out to you direct as this is not typical for our property as you can see by other posts. Thanks

"EA CH-Frauenfeld"

4
19/12/2017

Good Hotelstandard with a good price performance ratio, friendly staff at welcomdesk, beautyful riverview at Pool and riverside Rooms, unfortunately no Savebox in room. Can recomend Hotel for a longer stay.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for sharing your stay with us and we are so pleased glad you found us to be a great value and found our staff to be friendly and helpful. Thanks

"Great hotel to stay st"

4
19/12/2017

We love the balcony the water view is very relaxing. We have stayed at this hotel 4 different times for a week to 10 days. The employees are all very accommodating and any issues have been taken care immediately

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for sharing your stay with us we are so very pleased you enjoyed your stay with us and you continue to come back time and time again. Glad our staff was so very friendly and accommodating. Guest Services

"Needs to be knocked down and rebuilt"

1
17/12/2017

Old, dirty, bugs, restaurant inedible, outdoor entrances. Way beyond renovation. Only pleasant experience was in the IHOP next door (they give you a breakfast coupon). Ordered a burger medium rare at the restaurant at 9pm (it was deserted). Waited 30 min and received shoeleather. Walked out and went to IHOP.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Jerry: We strive to make sure every guest is a happy guest and we are sorry we were not able to do that for you. This is not typical for our guest as we always do our very best to exceed our guest expectations. we will address your concerns and we truly Thank you for sharing your stay with us. Guest Services

"Relax, Enjoy the View"

5
17/12/2017

We were visiting the Edison & Ford Winter Estates and needed a place to stay. I chose the Best Western Waterfront for the river view offered in some rooms. We were on the fourth floor and the view of the river with Ft. Myers in the background was spectacular at night. During the day, the breeze from the water was delightful. The room was large, quiet, not over furnished (but convenient) and everything was clean. The air quality was excellent and we could open the sliding doors to allow fresh air. I can't remember when we could do this at any other hotel. I was impressed by the thoughtfulness of a personal modem on the desk. They seem to really care about the comfort and convenience of their guest. Breakfast is not on premises but the hotel has an arrangement of sorts with the IHop right across the parking lot. We got cards to present to the hostess, were given a very nice 'special' menu and ate for free. Clean, courteous and tasty! They even included my take out coffee in the free offer. The waterfront retaurant at the base of the hotel is very good. Service, food and convenience (especially if you want to have a drink or two) can't be beat. We also received a coupon for a free drink from the hotel. I don't think we've ever had a more pleasant stay. We aren't fussy. We don't make demands other than to have a comfortable stay and we certainly did. Can't wait to go back to Ft. Myers so we can stay again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for painting such a beautiful story with your comments, I felt as thought I was reading a well written book. We are so very pleased you enjoyed the Best Western Waterfront Ft. Myers and all our amenities. We are glad we exceeded your expectations. Thank You

"Watch out for dirty bedding"

1
14/12/2017

We are loyal to Best Western facilities when looking for somewhere to stay. Fort Myers Waterfront was by far the worst ever. The room smelled old. Though that could be overlooked by owning the patio door. The bedding on the bed could not. When we turned the bed down we were shocked to see the stain/ filth. There also looked like dried blood on it. Otherwise the bed had looked clean and made up when we arrived. The maintenance man who responded to our call changed the sheets, blanket and mattress pad which was also stained/ dirty. He seemed embarrassed. The morning desk personnel shrugged it off and said they would tell housekeeping.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Kim: We are sorry to hear of your experience as this is not our standards at all, as i hope you can see by our many other comments. We take all our guest comments very serious and i assure you you are no exception. We will be addressing your concerns with our staff and we Thank You for sharing your stay with us. Guest Services

"small but wonderful"

5
13/12/2017

the room was clean and the service was great. the seafood restaurant was excellent. the staff at front desk and the cleaning staff was friendly. the breakfast vouchers for ihop was good too but you were limited to what you could have free.

"Great stay"

5
13/12/2017

So nice clean great views great pool great restaurant will be back for sure. Staff were so friendly and helpful. Will be back soon and stay longer this time.cant say enough about such a grreat place to stay

"Perfect Setting"

4
13/12/2017

Other than prices going up, this is still my go-to place in Fort Myers. It is convenient to downtown as well as my Eagle Watching up the road. Love the breakfast at IHOP - beats general hotel fare. First time I was not on the ground floor, so a much better view of the bay.

"Great View"

5
13/12/2017

This hotel had a comfortable room and good service. It has a pool overlooking the river and the marina. One of my favorite restaurants , Three Fisherman, is actually in the hotel. Reasonable price and I would recommend it.

"What more could you ask for?"

5
06/12/2017

Clean rooms with balcony (great view of Fort Myers and overlooking the river) Pool is also clean and poolside restaurant bar seems to be really popular, even with the locals. Breakfast is included in the rate over at IHOP, which is right on the premises. Quick ride to downtown if you're looking for more restaurant choices, but there is a great steakhouse next door and a Rib City that is within walking distance. This is a great hotel for the money. We will be back.

"Third stay this year"

4
05/12/2017

Whenever we get the chance to do a getaway to Fort Myers, we stay at this BW. We LOVE the view from the balconies and the 3 Fishermen restaurant. It is not the newest or fanciest, but they do ongoing maintenance and improvements so we find it comfortable. The IHOP breakfast that is included is not huge, but just right for us and we appreciate the amenity.

"Great Place to unwind."

4
04/12/2017

We would stay here again. View was outstanding. Close to every thing that we wanted to see. Close to IHOP. Only bad thing was we had a short visit. We enjoyed our stay here and would recommend this place to any one. We picked this place to celebrate our 50th Anniversary. Not far from home but far enough we felt it was a mini vacation.

"Awesome location!"

5
28/11/2017

This hotel exceeded my expectations in many ways. The staff was super helpful and were so kind about having a late check out (as we were recovering from jet lag and needed that extra couple hours!) The views from the room are beautiful and the pool was great. I would recommend this to anyone traveling in the area!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Char: We love exceeding our guest expectations and glad we did just that for you. Glad our staff was friendly and helpful and our views were just what you needed to overcome JETLAG! Thanks

"Need to clean rooms better"

3
28/11/2017

There where cob webs in the corners and the air vents needed to be cleaned. Mold in the shower and dirt/dust under the sink. Beds where wonderful and the view was stunning. Breakfast at IHOP was terrible.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Angela: Thanks for sharing your stay with us and we are glad to hear your found our beds to be comfortable and our views to be stunning. We are sorry to hear you were unhappy with you stay and we will definitely be addressing this with our staff. Thanks

"our birthday Thanksgiving get away"

5
26/11/2017

Very relaxing a great place to stay, the restaurant for breakfast (IHOP) was very good and the Three Fisherman for lunch and dinner was fantastic both had an excellent staff. The staff at BW could not of been nicer or more professional. JUST A SUPER PLACE TO STAY.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Hello Frank: We are so very pleased we made your Birthday and Thanksgiving get away as special as our guest are to us. Thanks for taking the time to share you stay. Guest Services

"Yes There is a Waterfront View!"

4
24/11/2017

Looking at most hotel waterfront hotels one always wonders if there really is a waterfront view from their room. Well this hotel has a great best kept secret... almost all rooms have a nice waterfront view! Hotel has two buildings with outside entrances. The rooms are clean and the beds comfy. I woiud stay here again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
YES, There is a Waterfront View and Yes Virginia their is a Santa Claus too :) We are elated you enjoyed your stay and you loved our waterfront views, clean rooms and we can't wait to see you back again soon.

"Waterfront Jewel!"

5
24/11/2017

This is always a pleasure to stay at this Resort style Hotel, with waterfront rooms. they all have balconies or patios, that look out to the river, where we have seen Dolphins. Very exciting! You can't go wrong, large rooms, made to order real breakfast, and its Free. Very nice waterfront restaurant on property. If you are lucky enough to find a room. All I can say is book it!

"If you like the smell of greasy frying fish this hotel is for you"

1
17/11/2017

The 3 Fishermen restaurant sits in the middle of the two hotel buildings. So if you sit at the pool you have an overwhelming smell of greasy frying fish. If you sit on your balcony you smell greasy frying fish. If you leave the sliding glass door or curtain you smell greasy frying fish. What a shame the view is beautiful . The hotel is also close to the road so a lot of road noise. Very disappointing!

"Best Western North Ft. Myers"

3
16/11/2017

TV did not work! I called the front desk and they said nothing could be done until the next day, which was the day I checked out. At checkout they said they could not take anything off of my bill because I prepaid. They offered to add more points to my Best Western rewards, in which I was not a member...I then joined so I would get extra points.....Really???

"Everything About This hotel was Pleasing!"

4
14/11/2017

Very friendly staff!!! The room was clean and the decor was modern.The balcony was spacious with a splendid view. It was very quiet. The shrimp at the onsite restaurant was succulent. Totally awesome experience!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Latresse: We are elated that you loved everything about the Best Western Waterfront Ft. myers. We are glad you took advantage of our Three Fisherman's restaurant. Thanks

"Room with a view"

5
12/11/2017

We enjoyed the beautiful view from our balcony, even took in a nice sunset over the river. The rooms was spacious and quiet and we really slept well on the mattress. I always enjoy the bigger bathrooms that BW offers in almost every of their locations.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for choosing the Best Western Waterfront Fort Myers. We are so glad you enjoyed your private balcony and amazing view of the water, hopefully you got to see a few dolphins. Thanks for sharing your stay. Guest Services

"Great Place to stay when visiting Ft Myers Fl"

5
11/11/2017

We were throughly impressed with our room and view of the river. The room was clean androomy. The bed was comfortable. We stayed in the east tower. The only drawback was the traffic noise from Cleveland Ave. I would stay her again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear James: We are thoroughly happy that we exceeded your expectations and you found our rooms spacious and clean. We can't wait to have you back. Guest Services

"One more night"

4
11/11/2017

we would have liked to have stayed one more night, but apparently the hotel was completely booked. The view was awesome and the pool looked good, although we did not get time to use it. The breakfast is served at the IHOP next to the hotel. The meal was good bordering on great and the services was better than excellent.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We love being sold out but sorry we could not accommodate you for one more night. We hope you come back soon and take advantage of all our great amenities and excellent staff.. Thanks

"Great hotel, view, & food..."

5
09/11/2017

My wife & I stayed here for three days and it was great! The room was big & clean with a great view of the Calloosahatchee River. The breakfast is @ the IHOP in the parking lot with a nice seafood restaurant for lunch/dinner between the two towers. Everyone was friendly & helpful here. If you are in the area STAY HERE!

"Great Stay"

5
09/11/2017

When ever we have a chance we like staying at the BW Waterfront in North Fort Myers. The staff does a great job, the rooms are very clean and the view across the river looking at Fort Myers is fantastic.I would highly recommend this motel.

"WOW! What a view!"

5
09/11/2017

What a great surprise this place was! Not 1, but 2 restaurants right at this hotel! Views were fabulous and staff was excellent! We will definitly book here again. They are remodeling the outside and even the workers were pleasant and concerned about us. Looking forward to going back there!

"PERFECT LOCATION"

5
08/11/2017

I love this hotel, we stayed on business and it was perfect for location. The service was good, the price reasonable, rooms very clean and modern with a stunning view of the river and Ft Myers on the other side. Breakfast was at IHOP each morning which is always a winner. Truly had no downsides. No on site laundry mat but a good place was just around the corner.

"Nice view"

4
08/11/2017

Nice view from every room pretty nice. The only thing is my son like his free breakfast buffet not available here. The staff was pretty nice I was just leaving from another hotel that was flooded and they helped.

"Great place to stay"

4
31/10/2017

We had driven a long way and were tired. We were pleasantly surprised at the good rates offered by this hotel. The guy at check-in was so grumpy but grudgingly let us have a room in the sun. All the rooms overlooked the river and the views were great. The rooms were large and well appointed. The bathroom was huge with a bath. There was a microwave, fridge, tv, air con, and wi-fi in the room. There was complimentary coffee in the lobby and free breakfast at IHOP right next door. I thoroughly recommend this hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so very pleased you chose the Best Western Waterfront Ft. Myers. We are so very pleased your enjoyed your stay and all our many amenities including your free IHOP Breakfast. Thanks

"Waterfront hotel"

5
27/10/2017

This is a wonderful place to stay - the rooms are spacious and each room has a waterfront balcony. It is very peaceful and quiet. There is an excellent restaurant located downstairs with great fresh seafood. This is my go-to hotel whenever I am in Ft. Myers for either business or pleasure!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Peggy: Thank you for returning to us again and again, we love our repeat guest. We are glad you enjoyed your stay and our awesome Three Fishermen's Restaurant. We agree with you we never get tired of the beautiful water views. Thanks

"No sleep till..."

2
27/10/2017

Noisy room - 4th floor but it sounded like I was in the parking lot. Room was hot then cold all night. I was woken at 3am and never could go back to sleep. Moldy old bathroom and very dirty elevator. Beer cans and beer poured in the floor.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for taking the time to share your stay with us. Your feedback is very important to us and we take your concerns seriously and we will be addressing with our staff. Guest Services

"Great location, needs renovation"

4
19/10/2017

Excellent service at the desk. Great location, and view. The breakfast at the I-Hope with limited menu and needs to pay for any extra from the menu. The rooms and the hotel needs renovation. I recommend it to visitor for Fort Myer due to its location and its value

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Mohamed: Glad you found our staff and our location to be perfect for you. Thanks for the recommendation and glad you found us to be a great value. Guest Services

"Little Bang For Your Buck."

3
18/10/2017

Room was clean, however lobby smelled like major pet odor. I understand that it is pet friendly, but that wasn't pleasant. Pool closes way to early and breakfast taste like we were eating in a school cafeteria. Expected a little more for the price of the rooms.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Glad you found your room to be clean and comfortable, sorry about the odor we will definitely address your concern as that is not typical for our property. We are sorry you did not enjoy your cook to order free IHOP Breakfast. Thanks for your feedback. Guest Services

"Going down hill"

2
18/10/2017

This property has continuously gone down hill over the last 3 years since I have stayed here... Rooms have pealing paint and ants... the rooms are noisy and we heard continuous loud yelling early in the morning by other guests... I had booked many room nights here over the years, but will no longer stay here... pricing is high for what you get and the whole place should be remodeled to stay relevant and competitive..

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear John: We Thank you for continuing to stay with us over the years and we are truly sorry you did not enjoy your stay on this visit. We always want all our guest to have a pleasant experience and we would love to get your feedback before you leave so we can address any concerns you may have. Thank You Guest Services

"Fort Myers waterfront"

5
17/10/2017

Great hotel with spacious bathroom. Close to downtown and convenient to many shops and reataurants. Highly recommend this property. Great view of the water and the adjacent restaurant is great. You will enjoy your stay.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Maria: We are elated you enjoyed our spacious rooms and you found us convenient to the downtown area. Glad you also enjoyed our breathtaking views of the water and we look forward to seeing your again. Guest Services

"Let down"

1
17/10/2017

We booked this hotel a week before Hurricane Irma was coming our way. The lady answering the phone on site booked our room and assured us that it would only be cancelled if the storm reached CAT 5 winds when approaching Florida. The day before the storm we packed up our family of 5 including 2 toddlers and secured our property feeling confident we would be safer at our hotel. We wanted to stay close in town because we also have livestock and such that we wanted to check on as soon as the storm was over. When we arrived, the hotel had a sign on the door saying they had closed and evacuated. I had then experienced major panic as I looked at my family wondering where we could go to be safe with such short notice. We were NEVER CALLED OR EMAILED about the cancellation and I have proof of that. And here we are getting emails asking how our stay was when we were totally left stranded and scared during the storm. HORRIBLE situation we were put through with this hotel. I don't believe their facility was under mandatory evacuation but either way, there was PLENTY of time to notify us beforehand.

Ashley C, General Manager at Best Western Fort Myers Waterfront, responded to this review
Thank you for your review, unfortunately Zone A and B of the Lee county evacuation plans were activated during this time and our location is in Zone A. Our partners at Best Western International did their best to reach out to each guest we had arriving but unfortunately in a crisis situation it was not 100%. We understand the panic your family must have experienced and hope that your property and family fared well in the storm.

"Fun n sun"

4
11/10/2017

We had a great time at this hotel the view of the river is awesome. This is the 2nd time we have stayed here and we will be coming back again. The 3 Fisherman restaurant is really good. Its a great location close to the beaches but not that close.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: On behalf of the entire staff at the Best Western Waterfront we want to say welcome back. We are elated you enjoyed your stay and we can't wait to see you back on your next visit.

"Thank you"

5
10/10/2017

I had the pleasure of staying at your hotel during Hurricane Irma because my home did not have power for 11 days. I found your staff to be courteous and professional. The restaurant at the hotel was exceptional. Thank you again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Jeanne: We are happy we were able to be here for you during hurricane Irma, we know what a difficult time it was and we are happy we were ale to help. Glad you enjoyed your stay and our very own Three fishermen's Restaurant.

"Great Get a way"

4
03/10/2017

This cozy little spot has a small beach area next to the hotel grounds easily accessible and a pool. It is water front. The entire facilityy It all faces the water My friend brought a dog This is a pet friendly facility The room was spacious and very nice Had a small refrig and microwave in room

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Leslee: Thank for taking the time to share your stay with us, we are so very pleased you enjoyed your stay at the Best Western Waterfront. Glad you loved our spacious rooms and you were able to bring "Man's Best Friend"

"Great view and Great Staff"

5
25/09/2017

Great location on the riverfront. Views from the rooms are amazing. The staff was exceptional from the front desk to housekeeping. Have to really acknowledge the contributions that Sandy, Rochelle, and Destiny made to our trip. They managed, after hours of work, to get our guys a clean, comfortable place to sleep after long hot days of getting power back to the Fort Myers area. We really appreciate all that you did for us. I hope to get back with the family some day before too long.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Ardara: Thank you for taking the time to share your stay with us, we are so pleased we were able to help you when you and your team were working so hard to help others. We are truly grateful to you and we are so glad our staff exceeded your expectations.

"Amazing staff and hotel"

5
24/09/2017

Thank you to the entire staff especially Destiny, Rachelle, and Sandy for all of your hard work in securing rooms for the entire group of lineman. It is a beautiful hotel with a very welcoming and knowledgeable staff. We appreciate everything you did for us during our stay.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: On behalf of our entire staff we want to Thank you for sharing your stay with us. We Thank for for being there for us and our community to restore power and our help us get back to our lives and some type of normal. Thanks

"A great place to stay!"

5
20/09/2017

Thank you to Rachelle, Destiny, and Sandy! We had a great stay at your hotel. Thank you for working hard to accommodate us for Peco. The rooms were clean and the view was great. Last night our TV was out of commission and immediately after calling the desk a gentleman had it fixed. You really went the extra mile to make our stay enjoyable. Thank you!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks you for your kind work, we are so pleased we exceeded your expectations. We THANK YOU!!! for all your hard work to help restore power to our community. Thanks

"Storm Restoration "

5
20/09/2017

Thank you to Sandy, Rochelle, and Destiny for all their work to get us rooms. They really went above and beyond to help all of us out and the stay here has been great. Thank you for all the hard work.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Thanks Eric: We are so pleased you enjoyed your stay and we were there for you. thanks for your hard work. Guest Services

"Awesome view and great accomodations!"

5
20/09/2017

Sandy, Rochelle. and Destiny did great job in securing our rooms after Hurricane Irma! Thanks a bunch and will do everything I can to steer people in your direction! My stay after the hurricane was fantastic!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We could not agree with you more, our staff is AWESOME and they all go above and beyond for our guest. We Thank you for all you have done for us during Hurricane Irma

"Storm Work Irma"

5
20/09/2017

Staff was very helpful with procuring rooms for 54 men working storm restoration for Hurricane Irma food was good and staff was awesome. Met some nice people while staying here.Thank You Best Western!!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for your service in getting power restored. We are happy to have been here for you and you enjoyed our friendly and helpful staff.

"Lineman here to help restoration efforts from hurricane Irma!!!"

5
19/09/2017

The accommodations were very nice! The staff was fantastic! Hilda, Destiny, Sandy, and Rochelle were all very knowledgeable about the area, friendly and took care of our every need. Highly recommend this hotel!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Eric: We are so humbled by all the amazing reviews we are receiving. It was a privilege to help so many that were in turn help our EVERYONE!!! Thank You!

"nice veiw"

5
05/09/2017

very nice place forgot shaving cream no problem front desk had some for free. The remote needs to come with instructions as older people without Direct tv the remote was different than the one we are used to

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for sharing your stay with us we are so very pleased you enjoyed your stay. Next time be sure to let us know and we will send maintenance up to show you how to use our remote. Thanks Guest Services

"Great Waterfront Hotel"

5
21/08/2017

I had seen this hotel when in the area previously. I made a reservation here wanted to experience what it had to offer. The staff - Hilda - was exceptional. The staff offers service above and beyond the norm. This hotel fronts the river - the views are great. They also offer two restaurants on site - you never have to leave your room. My room was on the 4th floor - riverfront - very relaxing. The hotel is older - the rooms are very large. They offer you a free breakfast in the IHOP next door. The room was clean - some smudges on the microwave. A very quiet location. The staff at the IHOP was great especially Danny - the really care about the customers. The other restaurant on site is the 3 Fisherman. They offer direct television - great channel selection choices. This location is great close to dining and shopping and the city is across the bridge. I will be back here when I travel back to the area. Keep Up The Good Work !!!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Michael: Thank you for sharing your amazing review with us, we are so pleased we exceeded your expectations and Hilda and the rest of our staff were helpful. Glad your enjoyed your Free IHOP Breakfast and the staff there was accommodating as well. Thanks

"Always welcoming and the best hotel!"

5
15/08/2017

I want to come again. this hotel is very clean and welcoming. Nice view and 20 min from an airport. Beautiful and clean area around. Near by, everybody can enjoy calm bay and beautiful view. I liked the restaurant with varies of exotic food.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Always welcoming and the BEST HOTEL!!!! THANK YOU for your raving review. We are ELATED you enjoyed your stay and we can't wait to have you back! Guest SErvices

"Fallen from grace"

2
13/08/2017

I was very disappointed in the room. I stayed in the same hotel six months before and I was truly amazed at the service. This time it was terrible. The room was small, and while it was clean, it just seemed dingy. This place has either changed management or something because it has fallen from grace.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for returning to our property we are pleased you enjoyed your stay enough on your first visit to return a 2nd time. Glad you found the room clean. Thanks

"Get away weekend!"

5
08/08/2017

Loved the 6th floor water side! Room was clean and up to date! The only complaint I had was that the bed closest to the window had a big time draft coming from the air conditioner. Changing the vents did not help due to them only moving a small amount and not enough to correct the problem.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Glad you enjoyed your weekend getaway..... We are pleased you enjoyed your clean and comfortable riverfront room. Thanks

"Good Centrally Located Hotel"

4
08/08/2017

We stayed at this property while visiting relatives in North Ft Myers. It is a great location right on the bay. The rooms are convenient, clean and in good shape. The hotel provides breakfast at the IHOP next door which is quite good. The only issue was the volume of guests going at the same time along with non-guests. So there was a wait one day for 30 minutes.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We hope you enjoyed spending time visiting family while visiting us at the Best Western Waterfront Ft. Myers. Glad our location was perfect for catching up and starting your day with a free IHOP Breakfast kept you charged. Guest Services

"Nice, clean, friendly"

5
08/08/2017

We stayed a week here. It's conviently located to causeways, highways and restaurants. The staff was very accommodating, friendly and helpful. The area seemed safe and was well lit. Small grass areas is you have a dog. We would stay here again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Nice, Clean and Friendly!! Music to our ears. Thanks for taking the time to share your stay with us. Hope to see you back again soon Guest Services

"Very nice hotel but internet needs work"

4
08/08/2017

We were very happy with our very large King room. The free breakfast at IHOP was a delicious treat. The pool was wonderful. The view and sunsets were amazing. The internet was the worst. It was very unreliable and we were not able to connect or keep a connection once we were connected. Downloading email was a challenge. Don't rely on their wifi connection unless they do something major to revamp it.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Gale: Glad to hear you enjoyed your stay from your Free IHOP Breakfast to our amazing sunsets. thanks for letting us know about your wifi connection we will definitely look into that. Thanks

"Loved this place"

5
08/08/2017

We had a great stay a nice place. It's an oldie but goodie in terms of the building being older. Really cool restaurant with great food. The service was a little spotty but great college kids serving.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Susan: We are so glad you "LOVE THIS PLACE" so do we and we are so very happy you enjoyed your stay. Guest Services

"Great affordable hotel on the water."

5
31/07/2017

5 of us stayed here for a business trip. Great views of the water, nice restaurant on site. Free breakfast at the Ihop, also on site. Rooms are small, but clean and updated. Will definitely stay again when there on business.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Dena: We are so pleased your business chose the Best Western Waterfront for your Company housing. Glad you enjoyed the Free IHOP Breakfast and our wifi was perfect to get work done. Guest Services

"Great Waterfront Hotel"

5
29/07/2017

I like this hotel as it is close to everything we need to be by when we go to Fort Myers. It is on the water and you get breakfast at IHOP. The price is high for the area.The rooms all have balconies which is nice. I would ask for a room on a higher floor over looking the water.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for taking the time to share you stay with us. we are please you enjoyed you say and glad you enjoyed your free IHOP Breakfast. The private balconies and amazing views are a great asset. Guest Services

"My stay"

3
28/07/2017

My Stay was not that great the 1st room was gross the bathroom was very dirty had to clean it myself took pictures they moved me. It was better until the dead roach I found one day, and the elevator each I took was disgusting I wonder why they never cleaned it. I mean never. I stayed there 3 nights.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Tamara: Thank you for sharing your feedback with us, our guest opinions are very important to us and we take them very serious. We will address your concerns and again thank you for your feedback. Guest Services

"Exceeded our expectations!"

5
24/07/2017

My husband and I rarely can travel together because we have to "special needs" dogs and one of us has to always be there with them. Then I discovered this hotel, and their dog-friendly policy! And they are true to their word! Our, rather large, dogs were welcomed at check-in with a doggie bandana! Our room was large and so relaxing! Restaurant on sight was a fun and delicious experience. (Casual with a great view!).Free breakfast at the iHop on site!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We love our 2 legged guest and our 4 legged guest... Glad we were able to accommodate you and we exceeded your expectation and glad you were able to take in our great food at Three fisherman's and free breakfast at IHOP.

"Good and afortable"

4
23/07/2017

Highly recoment this hotel great staff rooms are great nice pool and next to the watter, will reccomend having breakfast ealswear if not youll have to wake up early to be able to be seatted at a table

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Juan: Thanks for taking the time to share your stay with us, we are glad you enjoyed your stay and found us to be clean and a great value. Thanks

"Blown away by the staff and overall quality of this property!"

5
22/07/2017

Had the pleasure of staying in one of their "Superior King Suites", and let me tell you, everything about this stay proved to be absolutely superior. From check-in to check-out, and everything in between, I could not have asked for a better experience. The front desk clerks named Skye and Hilda were especially helpful, and this property is extremely lucky to have these two dedicated employees at the head of house, making guest's experiences as wonderful as they did with mine! The view from this rooms river facing balcony is spectacular, and once paired with the delicious free breakfast from IHOP that they offer, there is simply nothing better. I would recommend this hotel over ANY others in the area in a heartbeat, so if you are in the area, do yourself a favor and treat yourself to a beautiful stay!

"BEAUTIFUL VIEW"

5
21/07/2017

Very clean, very friendly and helpful. The view is so nice, we left our curtains open all night. Only thing was the ice machine was broken on our floor, but not a big deal. Great docks for boats and next door was a place to rent water sports.

"Disappointed"

1
19/07/2017

We reserved our 3 rooms months in advance & specifically asked for a higher room and not to be on the first floor. They put us on the 1st floor and 2 of the rooms were handicap rooms. We had to pay them an extra $50 just so we could switch one room. We did not have any wash cloths for three days because they said "they were out". They told us to just use the towels instead which were bulky and awkward. I had to go to Walmart at night with the kids past their bedtime to buy wash cloths so we could shower. I never heard of a hotel running out of wash clothes until i came here. We come here every year on vacation but we will not be returning. I did not expect the treatment we received especially since we were loyal customers to this hotel. I would rate this past experience a 0 if i could. I am so disappointed. My family did not enjoy the stay. This was supposed to be a fun vacation because we live in Tennessee but it was the opposite and stressful. This was the worst experience we have had with any hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are sorry to hear about your experience as you know from your years of staying with us yo know this is not typical of our property. We would love to hear from you so we can discuss your concerns. Guest Services

"Excellent wedding experience"

5
19/07/2017

We really enjoyed our brief stay at the Best Western Waterfront in Fort Myers. The staff was friendly, the rooms were clean and the view from the bedroom was amazing. We definitely recommend this hotel! They made my wedding weekend a lot less stressful.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Happy Couple: Congrats on your wedding, we are so very pleased we were able to be part of your big day!!!!! Hope to see you back for your anniversary. Guest Services

"1st nights stay on vacation before heading to Sanibel Island!"

4
18/07/2017

Great hotel, beautiful view, love the restaurant on the river, the room was huge with plenty of space... we love to stay here on our first night of vacation, usually Friday nights before heading over to Sanibel Island on Saturday. Also LOVE the free IHop breakfast included for each person staying in the room. Great choice of hotel!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Kathryn: We are so pleased you always choose the Best Western Waterfront to start your vacation. Glad you enjoy our great rooms and awesome views. Can't wait to see yoou on your next trip. Guest Services

"Beautiful view!!"

5
18/07/2017

We stayed at hotel for 6 nights, and we had a room with a beautiful view on ocean and pool. Rooms are very clean, only they need a little fan in bathroom because after you shower it gets very hot and steamy inside. I love the free breakfast in IHOP! And hotel itself is on close destination to different beaches and mall, but close driving destinations. We get a amazing deal on price and our stay was very exciting!!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so pleased yo made the Best Western Waterfront your home away form home for 6 nights when visiting Ft. Myers. Glad you enjoyed our great views clean and comfortable rooms and yor were able to start your day with a Great Free IHOP breakfast. Guest Services

"Beautiful View"

5
14/07/2017

Location was really good. My view of the river was awesome. The room was pretty spacious. Not a fan of DIRECTV but others that are wouldn't find that to be an issue. The restaurant had excellent service and I really enjoyed the IHOP breakfast!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest Glad you enjoyed our great location and awesome views. Glad you took advantage of our very own Three Fisherman's restaurant and you found our rooms to be clean and comfortable. Guest Services

"Great view"

3
06/07/2017

The hotel staff was very friendly and helpful. I slept well on a very comfortable bed and loved the fantastic view. I don't know about the rest of the rooms but mine had a very musty odor. Third floor East tower.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Michael: Thanks for sharing your stay with us. We are pleased you found our staff to be friendly and helpful and you got a good nights sleep. Your opinion is important to us so we will address you concerns. Thanks

"Great stay"

5
05/07/2017

Awesome stay, nice clean room, comfortable bed,large room with fridge and microwave beautiful view. Breakfast was the best I've had in a breakfast included stay and friendly staff. The restaurant serves great food too. Definitely a nice value.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are so very pleased you had an Awesome Stay at the Best Western Waterfront Ft. Myers. Glad you enjoyed our many amenities from Free IHOP breakfast to our Three Fishermen's restaurant. Glad you found our rooms to be clean and comfortable and a GREAT Value. Guest Services

"Hilda & Skye, very professional, polite, welcoming front desk receptionists + Number 1 choice"

5
02/07/2017

I stayed here on the 4th of July weekend. I went to the front desk twice and experienced very professional, polite, welcoming team of receptionists (Hilda and Skye) I was surprised how Hilda quickly built reports with me and the costumers from the moment we entered, eye contact, smile, greetings, and all very professional and effective. When I told Skye about my bad day of losing my car key and losing time for the breakfast, she gave me a to-go package right away! She was caring about customers' needs and made quick actions. This made my day. They did the best for their business when no one was there to observe. They are precious assets for any business. I will definitely consider this place as my first choice any time I go to this city, because of them, also I will make sure that I will book my room directly through the hotel number as according to my experience and Hilda's information it is about %20 cheaper that Express deals on Priceline. The rooms were very clean, neat and in very good condition.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are elated that both Skye and Hilda exceeded your expectations and we are elated they provided you with outstanding customer service as that is our number 1 priority. We can't wait to have you back the next time your travels sends you our way. Thanks

"Worst receptionist"

1
01/07/2017

The receptionist at checkout was the worst experience at best western that I ever had her name Hilda she was careless and the manager on duty acted the same way she don't even have a badge with her name to identify her she looks Asian ,was my favorite beachfront hotel not anymore.

Ashley C, General Manager at Best Western Fort Myers Waterfront, responded to this review
Thank you for your review! I am sorry to see that you were not satisfied with the service you received, we were waiting for you to decide on whether you were going to stay but when you decided to, the same room was no longer available. On weekends when we are sold out we do our best to accommodate each individual guest according to what they booked. We hope you will return in the future so we may have the opportunity to provide you with superior customer care. Best Western Waterfront Team

"Wonderful staff."

5
29/06/2017

This was a very good value. Room was fine and comfortable although not spectacular. Employees were super friendly and attentive. Breakfast at iHop was a nice touch and we enjoyed the food and service at The Three Fishermen restaurant. We'll be back.

GWEN T, Director of Sales at Best Western Fort Myers Waterfront, responded to this review
Dear Robin: We love to hear that our staff went above and beyond as that is what we strive for every single day. glad you were able to take advantage of the free IHOP breakfast. See ya soon

"Was very happy to stay again!"

5
29/06/2017

I stayed at the Best Western Ft Meyers Waterfront for a second time last month. It was a quick trip, but I really enjoyed my stay. I love the restaurant they have onsite and the drink specials and service were excellent. Upon check out, Andrew at the front desk was suburb! I had some questions and he was able to accommodate all my requests and also helped me mail a postcard. Thank you for the excellent service, Andrew! The IHOP next door was a great treat too. I won't hesitate to visit this nice hotel again. Highly recommend!

"Visit with mom"

4
28/06/2017

Clean rooms, beautiful view, breakfast coupons for IHOP. Nice restaurant conveniently located on the hotel grounds with bar and patio. Be aware that residents in Lee Co Fl can not stay at this hotel. A+

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Elaine: Thanks for taking the time to share your stay with us. We are glad you got to spend some quality Mother Daughter time. We hope to see you again on your next Visit with Mom.

"great stay"

4
23/06/2017

Very happy with the hotel and incredible view. Each morning we got to watch the dolphins. Very happy with the price and staff. The only issue the beds were a bit uncomfortable. Staff was very accommodating when we asked for pool towels.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We are elated you enjoyed your stay at the Best WEstern Waterfront Fort Myer. I say this all the time but we live here and never get tired of Dolphin Watching. Glad our staff was friendly and accommodating and we look forward to seeing you on your next visit. Guest Services

"Great Stay in North Fort Myers"

5
23/06/2017

This is a great hotel for work or play! It has a good location. It's close to a lot of things, restaurants within walking distance as well as on site. Room is nicely decorated with comfy bed, convenient coffee maker and plenty of outlets. Aside from seeing the top of the restaurant, most rooms have a beautiful water front view. The staff are always friendly and courteous. I like staying here for work, it's close to many of my customers. I'd stay here for a vacation too!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Rochelle: We are glad you love our property and show us by returning again and again. Glad we are so convenient to your clients and we can't wait to have you back for your vacation. Thanks

"Good"

5
22/06/2017

I loved the room and the view was amazing. They could have dusted the room, and they could have more channels on the tv but the wifi made up for it when it wasn't raining. But it's highly recommended.

"Needs better customer service personnel"

3
22/06/2017

I travel three weeks out of every month for business. This hotel was average. My main comment would be that the staff needs more customer service training. They were rude and short with my check-in. My reservations were confirmed and paid for in advance so there should have been no problems.

"A Great Vacation Spot"

5
19/06/2017

My son, a Ft. Myers resident, recommended this hotel to stay in during our visit there. It will be my landing place from now on, when I travel to Ft. Myers. Great ambiance, clean and comfortable. The staff is very accommodating and friendly. One of the best restaurants in the area is right next to the hotel and it's right on the river. I loved it!. An IHop is also right on the property for breakfast and lunch. We certainly received value for the price.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Debra: Thank you for your 5 star review!!!We hope you had a great time visiting family while you were visiting our area and we are happy to hear we will be your home in the future when visiting. We are elated you found the Best Western Waterfront Ft. Myers to be such a GREAT deal. Guest Services

"North Fort Meyers Best Western"

5
19/06/2017

A great stay! Great staff, great food and very nice views! A very convenient location for us as we were traveling to other areas north of here. The IHOP breakfast voucher was a real deal. We had a balconey waterfront view which was very pleasing. Everyone from front desk to restaurant was very accommodating!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: We never get tired of hearing GREAT STAY! GREAT STAFF! We are elated you enjoyed your stay and we were able to exceed your expectations...The Free IHOP breakfast is a great deal with lots of options to choose from. Guest Services

"PG trip"

4
19/06/2017

In town for baseball tournament staff was very accommodating and IHOP breakfast was a plus but cards are only worth $6 and change. So good to know in the future. Nice view out our room. Very clean and good location for where the fields were located.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Dallis: We hope you team won the tournament!!! We are so very pleased our staff was helpful and accommodating, they do a great job at making sure all our guest are happy guest. Glad you enjoyed our spacious and clean rooms with a great view. Guest Services

"Overrated Hotel"

2
08/06/2017

This hotel was overrated, the room was dark and dingy, and outdated, needs remodel, the lounge smelled of smoke, the breakfast was at IHop and very limited in food variety. The view of the river was wonderful and the pool was very nice. Also the was a very restaurant at the hotel but separate from the hotel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Nancy: Thank you for sharing your stay with us, Our rooms have floor to ceiling windows over looking the water which typically brightens up our rooms nicely except for on a cloudy day. Glad you enjoyed the pool and river view. Our free IHOP breakfast has several selections to choose from including Pancakes w/ bacon or sausage, Eggs with hashbrowns, 2 egg omelette with Toast and all meal include coffee, Juice or a soda. We are sorry you were unable to find something that appealed to you. We Thank you for sharing to help us improve. Guest Services

"Great Stay"

4
08/06/2017

We had a great time at this hotel. The setting was awesome and what a great way to end the night by sitting on the balcony and just looking at the beautiful sky and water. We did eat at the restaurant and it was great. The room was wonderful and very comfortable.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear James: We are so very happy you enjoyed your stay at the Best Western Waterfront Fort Myers. Glad you enjoyed the Three Fisherman's Restaurant as well. Glad you got a good night's rest in our clean and comfortable rooms. Guest Services

"No security for private information-- be aware!!"

2
07/06/2017

This bw has an antique 'slider' to gather credit card numbers. SO-- if your card is a new chip-card---- without raised numbers--- they take it to the photo copier and copy both sides. !!!! They are "required" to retain this photocopy in their files. Perhaps they are unaware of the fact that many copiers leave a mirror image of that data on the copier drum? Perhaps they are unaware of the level of credit card theft that us is occurring?? This is unacceptable to me but I had no other option for the night. Come on!! Get the correct updated equipment!!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Nancy: Thank you for sharing your stay with us, Your opinion matters to us and we will address your concerns with staff and Management. Guest Services

"Getaway for us"

5
06/06/2017

Excellent place to stay. All personnel we came into were fantastic! Great location for relaxation. Great location for visiting other attractions. Rooms super nice and a great size. Easy to locate the motel.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thanks for choosing the Best Western Waterfront Ft. Myers, we know you have lot's of choices and we are glad you chose us. Glad you found our staff to be so friendly and accommodating and our rooms were just what you needed for a relaxing stay. Guest Services

"Spacious Room With a View"

5
02/06/2017

We stayed one night on Saturday Memorial Weekend. We had a great rate through a baseball tournament. The lobby was busy but Destiny worked efficiently to get everyone taken care of. We were on the second floor with a limited view room. It had a small refrigerator, microwave, and coffee maker. We looked over the restaurant but could see the inlet just fine. The room was very large and so was the bathroom. Everything was clean and updated. The wifi was slow but usable. The entry door needs to be sealed better to block the outside noise. Walking on the "beach" was a short lived thought. Tucked in the corner of the inlet, a lot of rough shells, plants, and junk wash up. A couple of people were fishing from shore and the docks. The cocktails from the restaurant were refreshing by the pool on a hot day. There were plenty of people swimming and playing corn hole. We ate dinner at the 3 Fisherman on-site restaurant. Everything was fine but right out of 1990. The crab stuffing squeezed right from the tube from the supplier with literally a square of cheese melted on top. Baked potatoes wrapped in foil with the little round peel top margarine and a tube of sour cream. Should have known when 99% of the people in there and leaving were ummmm, older than me. You don't dare change what Fred and Ethel have been ordering every Tuesday night for 20 years. The balcony was enjoyable and the beds were comfy. The grounds were very clean and flowers and plants throughout. We received 2 vouchers for the IHOP across the parking lot. It was crowded but the food and service were good. We'll definitely stay again.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank for taking the time to share your stay with us and we hope you WON your tournament!!! Only one night and it looks like you were able to take advantage of just about all our amenities. Free IHOP Breakfast, Walking on our private docks, Our Awesome Views and our pool overlooking the water. Thanks Guest Services

"Hotel was Nice, but Service was Bad"

4
31/05/2017

For the price, very good. Beautiful view, nice breakfast. The only problem I had with the hotel was staff at the reception made us feel less than welcomed. Everything from finding our reservations, to getting the passes for the breakfast was an issue. They need to work on their customer service skills.

"Great View!"

5
30/05/2017

Our room had great view of the water, it was pet friendly. The pool was amazing and it was close to great restaurants. The staff was very friendly even gave our puppy a Best Western bandana!:) it was definetily on of the best BW hotel we have stayed at.

"Misrepresented"

1
30/05/2017

The hotel was tiny ugly dirty with stains on the sheets. In the pictures it looked much larger and had a great view but the outside was also very small and nothing special. Very disappointing. Did not stay longer then 10 minutes.

"Nice place for the price"

4
29/05/2017

Great price, location on river has lovely waterfront. We just flew in and was looking to head to Sanibel right away. Little annoyed when I tried to check in an hour or so early and the front desk told me the room wasn't ready and they would call when it was. Traveling with small children, it was frustrating when she called 15 min. Later, we were already on our way out. Not a huge deal, but felt it was done as a formality. Place was nice, but don't eat at the seafood restaurant there. No Bueno.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Renee: Thank you for taking the time to share your stay with us, we are pleased you found us to be such a great value. We always do our very best to let our guest check in early when rooms are available. Sorry we made you wait 15 min, but if rooms are not in the system yet we do have to check with housekeeping so we don't check you into a dirty or occupied room, I assure you the only formality was that our guest have a clean room. Guest Services

"NICE"

5
22/05/2017

I have stayed here twice now for work visits to Fort Meyer's. Check in is quick with friendly help. The view from the rooms is really nice of the Bay. It has a restaurant but I have not eaten there yet. It comes with free breakfast at the I-HOP next door to the motel. Rooms are large and clean, nice pool.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear George: Thanks for continuing to choose the Best Western Waterfront Ft. myers over and over again. We are so very pleased our staff is friendly and helpful and you always enjoy your free IHOP breakfast. Guest Services

"Great Place for the Money"

5
22/05/2017

Very Clean which is always #1 on my list of things needed!!! No problems with being disturbed. We stayed on the top floor and the view was amazing. Helpful Staff. Clean exterior! No problems with noise from neighbors and even thought he pool was right under us it was not loud in our room or on our balcony. Great place. Will return.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Carol: We are elated you enjoyed your stay with us at the Best Western Waterfront Ft. Myers. We are always happy to hear NO PROBLEMS as that is always our number one goal to have happy and satisfied guest. Glad we exceeded your expectations. Guest Services

"Time Away with Friends and Family"

5
21/05/2017

Bowling tournament - road trip. Awesome hotel ! Staff is friendly and helpful. Free breakfast at iHop on the premises. Great seafood restaurant in between the two towers of the hotel. Great staff there as well. Food is very good and you get plenty. Scenery is spectacular with birds, fish and dolphins right outside your balcony. Rooms are very spacious with all the amenities.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: What better way to spend your time away than with Friends and Family!!! Hope you did great on your bowling tournament! Glad you found our staff friendly and helpful and our rooms were clean and comfortable. Glad you were able to take advantage of our Three Fishermen's restaurant and our Free Ihop Breakfast. Thanks

"Not what we booked."

3
17/05/2017

We booked two rooms through corporate office over the phone, one room wasn't ready as requested early check-in. The other room wasn't what we booked at all! 2 queen beds to accommodate 4 people, we ended up with one queen to share.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Denise: Thank you for sharing your stay with us, We always do ur best to honor a request made when making a reservation for an early check in, however it's not always possible as we have to wait for check outs on sold out nights. We will address your reservation concerns for the bed type you reserved as we always do our best to accommodate your needs. Thanks

"Florida Vacation"

5
17/05/2017

My husband and I spent 2 nights at this hotel on our way down to the Everglades. We had originally booked one night, but liked it so much we decided to spend a second night there. The room with a balcony was very clean, comfortable and convenient. The view was fantastic. We enjoyed swimming in the pool in the afternoons, and had great seafood dinners in the adjoining restaurant both nights. We would definitely stay here again if in the area.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Glad you made the Best Western Waterfront Ft. Myers the start of your trip to the Everglades. Glad you found our rooms clean and comfortable. We have to agree we have the BEST views!! Glad you took advantage of our very own Three Fisherman's Restaurant. Thanks

"Second stay and consistently great accommodation for us and our dogs."

5
16/05/2017

This is our second stay at the Best Western Waterfront. Both times have been with friends on motorcycles for the quarterly bike night. Even though we arrive on motorcycles and in a group we are always made to feel very welcome. The fact that breakfast is included at IHop is just icing on an already wonderful cake. My wife doesn't ride, so she drives our dogs down and plays mother hen to the ride. Did I mention that this is a very dog friendly resort? It certainly is!! By the way, they have a great Seafood restaurant wi reasonable prices for wonderful meals. Don't take my word for the wonderful experience of a stay here. Get there and experience it for yourself. You absolutely will not be disappointed!

"Pleasant atmosphere"

4
16/05/2017

We loved that our back, sliding door patio area faced the tiki bar. The music shut down early and the bar was quiet. We were able to walk to the piers at night. I didn't care for the parking lot, very cramped. The refrigerator wasn't very cold and I turned on the microwave to heat up coffee and tripped a breaker, causing the one wall & TV to shut down. I called the front desk, the girl asked me if I was going to be there, I waited and waited then I had to leave, so I'm not sure when that was addressed. The shower pressure and height of the shower head was unacceptable, cheap! A visitor who came to pick us up stopped to use the 3 Fisherman restaurant bathroom, on his way to our room, it was dark, he turned on the light and either palmetto bugs or roaches scattered about. Our room was clean and mostly stocked. I didn't have any bug issues.

"Pleasant Stay Overall"

4
15/05/2017

Very welcoming and accommodating staff - everyone I had contact with was attentive and helpful. Great riverfront location; rooms have balconies with beautiful river views. Property itself is older and could use some updating. My room was adequate, but could have been cleaner (doors had dirty smudge prints; bathroom floor was a bit grimy). I would stay here again, but would bring flip-flops to wear in my room. Aside from the cleanliness caveat - which is easily remedied - this is a great, no-frills hotel with excellent river views!

"My Stay"

4
10/05/2017

My stay was good except the sugar ants and the Ihop were the complimentary breakfast was. The Steakhouse were you got a complimentary drink with dinner was highly over price. We instead went to 3 Fisherman's Restaurant and had a wonderful meal with reasonable price.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Christina: On behalf of the entire staff at the Best Western Waterfront Ft. Myers we are pleased you enjoyed your stay. We are glad you were able to enjoy one of our 3 restaurants on property and the Three Fishermen has great food and views of the water. We will address your concerns regarding IHOP and Thank you for sharing your stay with us.

"Lovely view"

4
08/05/2017

We had a corner room on the 6th floor which was quite large and had a nice view of the intercoastal waterway. Free breakfast at IHOP next door was very good too. The Argentinian steak house next door was pricey but I enjoyed it.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Edith: Thank you for choosing the Best Western Waterfront Fort Myers, We are so very pleased you enjoyed your stay. Glad you enjoyed our free IHOP Breakfast, Awesome Views and great Steakhouse. We hope to see you again soon. Guest Services

"This is the 3rd time we visited..."

4
06/05/2017

This is one of our favorite places to stay near Fort Myers. It's not at the beaches, but overlooks the bay and there is a small inland beach at the adjoining park. The views are lovely, the staff is nice, rooms are clean, and, even though the website does not mention breakfast, they give you vouchers to get breakfast at I-Hop which is right in front of the hotel. You can order from a limited menu, but they offered anything one might want, and if you want something additional, you can pay just a bit more. We were there during off-season, at the end of April, and it was pretty empty. When we were there before during high season, there were people waiting to be seated in the morning. There is a lovely outdoor pool, coffee, microwaves, and mini-fridges in the rooms. Rooms are updated and clean. Most, if not all, have water views. We have stayed here 3 times and will choose to stay here again if we come back. This location is north of Fort Myers, but quite close to downtown, and if you are going to head north, this is an ideal location.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: On behalf of the entire staff at the Best Western Waterfront ft. Myers, we want to welcome you back. Our repeat guest are like family to us and we are so very pleased we continue to exceed your expectations. Glad you enjoyed the beautiful views and the Free IHOP breakfast. Guest Services

"Poor quality"

1
06/05/2017

The furniture could have been from this century. The bathroom fixtures were poor and scratched my hand. The "river view" patio door wouldn't open and had a sign on it saying "if this door is opened air conditioner will not work. Nice location wasted

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Priscilla: Thank you for sharing your stay with us and we are saddened we failed to meet your expectations. We take great pride in our property and we truly appreciate your feedback. We will address your concerns with staff and management. Guest Services

"Very Comfortable"

5
05/05/2017

Very comfortable, clean and beautiful location on the Sebastian River. Nice breakfast at IHOP and the 3 Fisherman's Restaurant was exceptional. The best thing was waking up to the beautiful view of the Sebastian River. If you can't stay on the gulf with a gulf view this is the next best thing.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Meredith: Thank you for sharing your stay with us we are so very pleased you enjoyed your stay. We are glad you enjoyed the Three Fisherman restaurant and your free IHOP breakfast. We could not agree with you more our views are AMAZING! Guest Services

"DO NOT STAY HERE...THEY DO NOT SUPPORT THE LOCAL COMMUNITY"

1
28/04/2017

I booked a room at this hotel. I was coming from Bonita Springs for an event and wanted to enjoy downtown Fort Myers on a Friday evening without the drive home. I was called the day of the check in and told that they do not allow anyone form Lee County to stay here. Since I booked through an on-line service and pre-paid not only did I not have a place to stay but I was also out my money! Terrible customer service and absolutely not supporters of the arts and entertainment district downtown.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: Thank you for taking the time to share your experience with us. We are sorry that you were unable to stay with us, we understand this policy sometimes can seem unfair for some guest like yourself, who is just looking to get away. Again sorry we could not accommodate you. Guest Services

"Fabulous!"

5
25/04/2017

Very nice property with great river views. Reasonably priced, very clean and comfortable rooms. Excellent location, close to Downtown Ft. Myers, and Marina Town. The front-desk staff were very accommodating, and a courtesy call was made shortly after check-in to ensure we were pleased with the room. Nice pool area overlooking the river, with an on-the-premises restaurant. You won't be disappointed!

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Nancy: Glad you found the Best Western Waterfront Ft. Myers to be such a great value and perfect location for you. We are glad our staff was friendly and accommodating and our pool and restaurant were just what you needed for a relaxing stay. Thanks

"Great value"

4
25/04/2017

For the price, you can't beat this hotel. Overlooking the water in Ft. Myers, it is close to many attractions including Sanibel Island and Captiva. The restaurant on the property also has great views and reasonable prices. Also, it has a pool with a view and a dock for those who might arrive by boat.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Deborah: Thanks for sharing your stay with us here at the Best Western Waterfront Ft. Myers. We are pleased we exceeded your expectations and you were able to take advantage of our great restaurants and awesome views. Thanks

"Best Western Fort Myers Waterfront Review"

5
25/04/2017

I was At Best Western fFort Myers Waterfront for A Hockey Tournament involving my Sons Team. 4 days/5nights. The rooms were clean. The Front desk was helpful and the Breakfast helped in what was an otherwise expensive trip. In addition we used the restaurant several times for lunch and a team dinner and found the staff friendly and cooperative. Nothing but positives.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Guest: On behalf of the entire staff here at the Best Western Waterfront Ft. Myers, we Thank you for sharing your stay with us. We hope the tournament was a success and they took home to GOLD! Glad you enjoyed the Free IHOP breakfast and were able to take advantage of all our amenities. Thanks

"Awesome place to stay in Fort Myers"

5
25/04/2017

We had a fantastic stay! The front desk people were wonderful and the room was wonderful! We will definitely stay here again. The view exceeded my expectations and the location was central to where we wanted to be. We saw both dolphins and manatee's.

GWEN T, Guest Relations Manager at Best Western Fort Myers Waterfront, responded to this review
Dear Michaele: AWESOME Place in North Fort Myers!!! Here at the Best Western Waterfront we love to make our guest the star of the show and we are so happy we did that for you. Thanks

"Very Romantic"

5
24/04/2017

Loved it, absolutely loved it. Pleasant atmosphere. Staff was wonderful, joyous & very helpful, always welcoming. Loved the complimentary breakfast At IHop. Best complimentary ever, love the scenery view of the waterfront from the room. Great retire location, must return soon!

"Great hotel with a view"

5
15/04/2017

This place has an amazing view of the river, clean & friendly staff. Breakfast was included at Ihop -a plus. There is a seafood restaurant right on premises with also great views. The pool was heated. We will visited again in the future. .

GWEN T, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Dear Angelo: We are so very pleased you enjoyed your stay at the Best Western Waterfront Fort Myers. We never get tired of 5 star reviews and we never get tired of hearing what an amazing staff we have. We are so very pleased we exceeded all your expectations and we can't wait to see you again. Guest Services

"Worst stay at a BW ever!"

1
14/04/2017

They claim to off "private balconies". No privacy there cause all foot traffic went by directly in front of my room & for their comfort, BW even offers them a sidewalk to use. My view was a brick wall. The rooms are old, clean but so old that I didn't want to use the shower but due to the 90 degree weather I had no other choice. Rust all around the drain & crud build-up on shower wall. High speed internet is not very fast.

"Scenic Option"

4
12/04/2017

Most rooms here are nicely appointed and have a good view on the bay. Could rival many beach hotels, but it does have a bit of a cleanliness issue. Breakfast is optioned thru IHOP which is next door. It isn't a bad option but you are restricted to certain choices so don't expect the usual Best Western breakfast. On site restaurant for lunch or dinner has a good array of choices as well as a nice view. Fitness center is fairly decent. Refrig/microwave/coffee-maker are all in room.

GWEN T, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
On behalf of our entire staff at the Best Western Waterfront Fort Myers, Thank you for your 4 star review. We are so pleased you enjoyed our awesome views and we love being compared to a Beach View.. Our free IHOP breakfast offers many selections from freshly made eggs, Bacon, Sausage, Pancakes and many other selections, which are made fresh for each guest and exceeds the Best Western breakfasts standards. We are glad you were able to take advantage of our Restaurant and our fitness center. Thanks for sharing your stay with us. Guest Services

"Great Location at a reasonable price"

5
11/04/2017

My son had a US Sailing program at Edison Sailing Center located right next to this hotel so location was perfect for his class. The view was great from our room. Everything was very clean. The restaurant was a great place to lunch if you are spending the day around the pool.

GWEN T, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Dear Guest: Thank you so much for sharing your stay with us at the Best Western Waterfront Fort Myers. We hope your son enjoyed his time at the sailing center. We are so very pleased your enjoyed your stay with us and found our rooms to be clean and spacious. We are glad you were able to take advantage of the Three Fishermen's restaurant and the great pool and awesome water views. Guest Services

"Amazing hotel!"

5
10/04/2017

Seriously can't say enough good things about this hotel!! The staff was incredibly friendly ! The hotel room was HUGE! We stayed in a king bed room and boy was it amazing! From the view of the water to the inside of the room everything was perfect ! Thank you for everything best western! Will definitely return!

"Beautiful View"

4
10/04/2017

We had a great view from our room. It was great to see the sailboats on the water. We enjoyed swimming in the pool as well. We were here for only one night but really enjoyed our stay. We were sad when we had to leave!

"Pleasantly surprised!"

4
07/04/2017

We stayed overnight after spending the holidays on Marco Island and needed a place that was fairly close to the airport as we had a very early flight the next day. I booked this hotel based on its location and what others that to say about it. Upon checking in at the front desk, hubs and I weren't expecting too much... wow, what a surprise when we walked in to our room. It was newly redecorated and right on the water with gorgeous views from the balcony. We ended up going down to the bar next to the pool and actually ran into people we knew from our town and they had the exact same reaction that we had. The next time we are in the north Fort Myers area and need a clean and relaxing place to stay with beautiful sunsets... this is the place I'm booking.

"Excellent"

5
25/11/2016

My stay was great, the staff are friendly. The view from my room was incredible. I will be sure to recommend this hotel to my friends and family. If I should return to Fort Myers in the future this is the hotel for me.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Excellent is what we strive for everyday at the Best Western Waterfront Ft. Myers. We are so very pleased you enjoyed your stay and our staff was friendly and helpful. Thanks

"great view. "

4
24/11/2016

really enjoyed my stay. the view is amazing! i spent most of my time on the balcony soaking up the view. the ihop breakfast was a joke but it was free ... but what do you expect. def will be staying here again when back in fort myers.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are elated you enjoyed our breathtaking views and were able to soak up the sun. We look forward to having you back again soon. Thanks

"Great service, beautiful view"

5
23/11/2016

We arrived late and had a jammed door at the room, could not get in. Night security came and stayed with us until we were given another room. Restful night; spectacular view of large river in the morning. Pleasant walk in nearby riverfront park after breakfast. Enjoyed seeing waterbirds scramble for their breakfast also. Very satisfied overall.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Great Service is what we strive for at the Best Western Waterfront Ft. Myers and the beautiful view is something we can't take credit for but are so very pleased you enjoyed it along with our Free IHOP breakfast. so pleased you enjoyed your stay.

"Great view for the money"

5
20/11/2016

When we booked our reservation, we were not familiar with the area. When we checked in, I was pleasantly surprised that the room had a private balcony with a beautiful view overlooking the water. The room was very clean and the staff very friendly. I was also pleasantly surprised that instead of the usual crappy breakfast in the lobby, they gave us vouchers to use at the adjacent IHOP. All in all a very good experience that was better than I expected. I will definitely stay here again, the next time I am in the area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We can't wait to have you back with us at the Best Western Waterfront Ft. Myers the next time you pass our way. We are so very pleased you enjoyed our amazing views and our free IHOP breakfast. See ya soon

"peaceful nights"

4
20/11/2016

two night stay was great---don't ask for waterfront room--almost all are waterfront---no need to pay extra--there is a restaurant on the premises 3 Fishermen Seafood Grill & Bar---very good also a IHOP restaurant which you have a complimentary voucher for breakfast with your stay at Best Western

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very please d that we are the BEST Best Western.... The Three Fishermen restaurant is great and the Free IHOP breakfast can't be beat. We are so glad you enjoyed your stay and we look forward to seeing you again. Thanks

"Average hotel w/Great Views!"

3
01/11/2016

East Tower rooms all face on to the river--a lovely view. Rooms are very clean, staff is courteous, and everything is well worth the price. Ample parking. Breakfast is at the iHop across the parking lot, but there are in-room coffee pots (no tea.) Internet is free.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay and you found our rooms to be clean and comfortable. We are also glad you took advantage of our in room coffee and Free IHOP breakfast. Thanks

"The rooms in this hotel are very dirty and very poor service"

1
28/10/2016

Do not stay here. The bedding in my room was dirty. The carpet was dirty and not vacuumed. The bathroom floor was not cleaned - I could see dirt marks on it. The room smelled moldy and musty. The service was terrible. I was told I should talk to the housekeeping manager in the morning.

"What a disappointment "

2
22/10/2016

Based on previous reviews I stayed here. I found the staff to be extremely unhelpful and the property had an overall unclean dated appearance. Though the location is ideal I would never stay here again. I never had a room smell that badly and when asked for assistance it was basically rejected. What a disappointment.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us and we are sorry we were unable to upgrade your room as we were sold out and had no rooms available with a view. We hope you were able to take advantage of our great other amenities such as our Free IHOP breakfast, great pool overlooking the water and free WiFi. Thanks

"stay in North Ft Myers"

4
21/10/2016

the hotel and staff was very nice , it was very clean , nice view , comfortable bed , it was a quick stop on a business trip , you get a voucher for breakfast at the IHOP next door , I was seated and given my menu , upon presenting my breakfast voucher I was rudely told that I couldn't order from the regular menu and was handed a menu with 7 item choices on it , portion size was that of a kids menu , Hotel is great , go eat someplace else for breakfast

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Hello Steven, Thank you for sharing your stay with us. We are pleased you found the staff to be friendly and our rooms to be Clean and Comfortable. We will address your concerns and we Thank you for taking the time to comment.

"Great view"

5
17/10/2016

The rooms all have balconies overlooking the river, great sunsets !! The hotel has been updated and has proven to be an easy, safe, and clean place in North Ft Myers. We have stayed here multiple times over the past several years.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront year after year. We are pleased we always exceed your expectations and our beautiful sunsets are made to order just for you. Thanks

"Nice view"

4
16/10/2016

Some of the rooms are remodelt. Some of the rooms are near the fish restaurant. We always took a room with "view". The room is clean and good for a short trip. The vaucher for a Breakfast is a nice gimmick.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad you enjoyed your newly remodeled room and you free IHOP breakfast.

"would stay again"

4
13/10/2016

Room was clean and comfortable, staff was friendly and helpful, view from balcony was great. Pool was awesome and combine that with two good restaurants on site and I would stay there again. Good bargain.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for your 4 star review. Glad you found the Best Western Waterfront to be clean and comfortable. We are a great value with our Free IHOP breakfast and awesome pool.

"Room with a view"

4
13/10/2016

This hotel fit my criteria at many levels - water view, free breakfast, clean and comfortable. The price was good as well. Rooms are large and we had a nice view. Two restaurants on site. Good location - easy in and out.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Room with a view and so much more. We are so pleased you enjoyed our great views and our many amenities including our Free IHOP breakfast. Glad you enjoyed our great location.

"Poor internet"

3
13/10/2016

Already talked about inoperable wifi, but treated like second class citizen by IHOP, they contracted breakfast location, definitely will not stay here again, and will be noted in my Trip Advisor rating.;

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us and we are sorry for your inconvenience, we were unaware your were having problems with your Internet as we typically get a strong signal, in the future please let us know as we always want to make sure you are satisfied and happy. Thanks

"Unfriendly Neighbors"

1
12/10/2016

The AC until went out in my house on a Friday night I could not get the parts needed until Monday I made reservations to stay at the Best Western. When I tried to check in I was informed that I could not check in even though I had reservations I was a resident of the county

"Best Westen water front fort myers"

5
12/10/2016

Great place to stay and would love to stay there on all of my BMX trips. I have a team that travels the United States and by far one of the best properties we have ever stayed at. The property was clean and the customer service was EXCELLENT !!!!!!

"over all okay"

3
12/10/2016

staff very nice rooms needs a little improvement clean outside room walls alot of cobwebbs resturant staff needs improvement needs better selection of food more towels in room soda machine needs to work

"Best Western Waterfront Stay"

2
12/10/2016

The room was adequate size. The bathroom needed cleaning. There was a strange odor in the room. For the money, I would stay somewhere else. The people were great at this facility, but the value just wasn't there for what's available in the market.

"nice Hotel to stay at"

5
12/10/2016

the room was nice , It was nice to get breakfast included at the IHOP restaurant right next to the hotel . The Staff at the restaurant and the Hotel desk was very friendly and helpfull. We would Stay there if ever in the area again.

"A week in Ft Myers Hotel"

4
11/10/2016

very nice place, nice location, grounds and facilities clean, outdoor pool heated and clean, not 'over chlorinated'; only complaint was they skipped cleaning my room 2 times in 7 nights... I had 'do not disturb' sign out till about 10:00 am each day, but that should not have been the excuse.

"Beautiful Room"

5
11/10/2016

We took a short trip to Fort Myers Waterfront to tour the area attractions. Upon arrival the new front desk employee (don't remember her name, just moved to area from Miami) was very pleasant and helpful with information for our visit. Our room was in the tower and was updated very nicely. It had new carpeting, fresh paint, great bed and bedding, a very large bathroom and a small area with microwave and small refrigerator. We had a balcony that opened with a new table and two comfortable chairs. This Best Western had a beautiful view of the Caloosahatchee river from our room. There is a pool but we didn't have time to use it. Our room rate did include breakfast at the I Hop on grounds. Overall it was a great two night stay.

"Leisure"

5
11/10/2016

Loved the view in the west tower. Loved the complimentary breakfast. May return in spring for 30th anniversary! Recommend hotel. ?? could live in it just for he relaxing view. Surrounded by everything.

"Great clean place"

5
11/10/2016

Love the view and the restaurant was very handy. It was nice not having to leave the hotel. The room was clean and specious. We enjoyed walking out on the dock and swimming in the large pool. I would very much recommend this hotel.

"GREAT HOTEL"

4
10/10/2016

Arrived the night before Hurricane Matthew. We were prepared for whatever we faced. Hotel was super nice and did not break the bank. Staff was very courteous and accommodating. We ate at 3 Fisherman two nights during our stay. A bit pricey but the food is delicious. The view of the sunset on the water was beautiful and I enjoyed sitting out on my own private balcony. We were there for a Perfect Game WWBA Showcase tourney so our time was limited in the room; but was very enjoyable while there. You can't go wrong with this property; small property but worth it.

"Excellent Value - Amazing Views!"

4
09/10/2016

We traveled to Fort Myers to attend a baseball tournament. We are so happy with our decision to stay here. The rooms are spacious and modern. The views over the river are incredible! There's a restaurant on site with live music and water views, the pool is waterfront and the free breakfast at the IHOP on site. Just a great value for the price we paid. Jessica at the front desk was was very accommodating to all of our needs and is the reason why I took the time to write this review. Thank you, Jessica!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Excellent Value and Amazing views is something we never get tired of hearing, It's like music to our ears. We are happy with your decision to choose the Best Western Waterfront Ft. Myers as well. Jessica is amazing and we are so pleased she exceeded your expectations and you took the time to write a review. We can't wait to see you again.

"Awesome Place To Stay"

5
07/10/2016

I travel for work, and this was one of the best hotel experiences I have had. Location and amenities are excellent!!! The food at the 3 Fisherman's Restaurant was unbelievably good. I had the Cheese Grits with Shrimp and marinara.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
When in the South you always have to try the Shrimp and Grits, so glad you enjoyed our very own Three Fishermen Restaurant. Glad you enjoyed our great location and awesome amenities. Thanks

"Great R & R"

5
03/10/2016

Got late into the Hotel about Mid Night (flight Delay) Stayed 4 Days Thurs-Sunday. Views were excellent and Room Clean. Had Fridge and Micro Wave. I-Hop Breakfast was very good (Daniel waited on my great service weekdays) for a couple bucks and tip upgraded. 3 Fisherman had a couple pops and nice dinner with the family. Amber our waitress did a great job and should be recognized. Stayed in the west Wing 5th Floor

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
It sounds as thought you were able to take advantage of many of our great amenities we offer. Our Free IHOP breakfast, dinner at Three Fishermen. Glad you enjoyed our awesome views and the convenience of having a fridge and microwave in your room for 4 days was a bonus. Hope you have a safe flight home.

"Mr"

5
01/10/2016

This hotel does not give vets free breakfast when they spend the night,i think that is so messed up,if it wasnt for us they would not be working there,other wose the hotel is clean.nicevright on the water and restauraunts right there

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us, however we have to let you know WE LOVE our Veterans and all our Armed forces and first res-ponders they keep us safe and protect us. All our guest get a FREE IHOP Breakfast. Thanks

"My stay"

5
29/09/2016

Great place, kind, thoughtful, clean, pretty, good food available on site. Great view, nice room, large rooms, large bathrooms, clean pool great views. Easy parking, easy access, nice landscaping, easy commute to downtown Ft Myers, Fl.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased "YOUR STAY" was GREAT! we love that you found the Best Western Waterfront to be a Great place to stay with a kind and helpful staff. Thank for for taking the time to share your comments with us. Thanks

"OK not great"

3
23/09/2016

Staff is good. The room was very clean. However, the bed was as hard as a rock. My wife even complained, and she prefers a firm bed. The pool had a chain lock on the gate at 8:00 PM. It is a good location, but the hotel is old but updated.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very pleased your found our staff friendly and helpful and our rooms to be clean and comfortable. Glad our location was perfect for you. We just completed a particial renovation and we Thank you for sharing your concerns.

"Hidden Gem"

4
23/09/2016

Great place to stay, great views large rooms. Ft. Meyers little secret. Do not be fooled by the NO VIEW, I think only four rooms are blocked. I try and stay every time I am in that area. IHOP is always a plus as well

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 4 star review, we are glad you enjoyed our spacious rooms and we thank you for returning time and time again when you are in the area. Glad you enjoyed the Free IHOP breakfast.

"Great location but Needs better Housekeeping"

3
21/09/2016

we booked a standard room with double beds for my family of four. two adults and two kids. our room had a nice view of the waterfront and garden. the seafood restaurant on-site was great, good service, excellent food and great view. we had lunch while the kids were at the pool next to us. our only compliant was the housekeeping. right after we checked in, I wanted to take a shower and found some hair in the tub that I had to clean myself. also found some hair on the bathroom counter. that same night we went out to visit family and came back late directly to bed. next morning while my kids were playing on the bed we found a very disgusting bug (like a small cockroach) under my pillow. I took the bug to the front desk and the clerk didn't care that much. I asked for a late checkout for the next morning but she didn't authorize it. If we go back to that area we will not stay here.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad you enjoyed our Three Fishermen restaurant and great Views of the River. your satisfaction is our number one goal and we Thank you for bringing your concerns to our attention. Thanks

"Older but very nice"

4
20/09/2016

Some rooms have better views than others but the sunsets are gorgeous back by the pool. The staff is the friendliest ever and you get breakfast at IHOP. They have a special menu he for the hotel but still plenty to pick from. The resteraunt next door was great! Very good food and prices.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay and our great views of the Waterfront. Glad you were able to take advantage of the 3 fisherman's restaurant and enjoyed our Free IHOP breakfast.

"great weekend"

5
14/09/2016

We went on TA for the reviews first...we agreed with many reviews...the staff was excellent...IHOP is in the same parking lot for your breakfast...you get vouchers. The pool was clean and overlooked the river...we saw dolphins on two occasions, very cool. it is close to downtown fort myers. lots of shopping and great restaurants. it was only 10 minutes. It was very easy to get to the beaches from there also. Rooms are outdated...but really how much time do you really spend a lot of time in it.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 5 star review!!!! We are so glad you got to see the Dolphins we never get tired of that...Glad you enjoyed our free IHOP breakfast, Great location and awesome staff.

"Excellent hotel!"

5
11/09/2016

Jessica at the front desk was WONDERFUL. She was incredibly accommodating as soon as we arrived helping us check in a little early. Breakfast IS included, they're in conjunction with the ihop in the shared parking lot. There's a menu to select from and items can be added for additional cost. We didn't get a chance to eat at the onsite restaurant, but it looked good and was fairly busy. The pool is great, wonderful view of the river. There's a dock off the back, our friends picked us up and went out boating, super easy if that serves your purpose. The rooms are huge and had Pantene for the hair care which was a nice surprise. Overall, will definitely be rebooking on a return trip to the area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We Love Jessica as well, all our staff works hard to go the extra mile for our guest. Glad you had a chance to enjoy our great pool with awesome views. We are also pleased you enjoyed our Free IHOP Breakfast. Can't wait to see you again.

"Weekend Getaway"

4
11/09/2016

We planned a last minute weekend trip and had no problems getting a room. We were very happy they accepted pets as we always travel with our dog. She is an English Bulldog and just like our child. The rooms are very clean and the one we had very spacious. The view from balcony of the lake was gorgeous. The facility itself is a little older but has been kept up well. We truly enjoyed our stay and would return if we come back to the area again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for taking the time to share your stay with us, we re so very pleased you enjoyed your stay. We love our guest and our furry friends here at the Best Western Waterfront Ft. Myers. Thanks again.

"good place to stay"

4
10/09/2016

This is a very nice hotel. The staff is very helpful. The location is in a good and convenient area. The rooms are a nice size. The bathrooms are excellent. Our room had a walk in shower of a good size. I think all the rooms have a balcony.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are so very pleased you enjoyed your stay, our great location and awesome Staff.

"Bad customer service "

1
09/09/2016

Won't take reservations from locals!! They cancelled my reservation and ruined my plans. Will never recommend to my friends and family visiting. They didn't even offer to help with another of their hotels around the area.... just bad business

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your comments.

"Very nice hotel for the price"

5
08/09/2016

Very large, clean, updated room and bath. Large balcony. Very nice pool with an 8.6 ' deep end, excellent views and convenient to everything! Pet friendly without over charging. Very friendly accommodating staff.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 5 star review, we are so very pleased you enjoyed your stay. We agree our balconies and views are Great and our staff loves our guests and the furry friends as well. Thanks

"Not worth the money"

2
06/09/2016

Spiders on ceiling, stains on walls, floor tile in bathroom filthy. Breakfast vouchers at I Hop have a limited menu and the servers there do not want to wait on you because they think that they won't get any gratuity.

"We love staying at this hotel."

5
05/09/2016

We have stayed at this hotel a few times a year for twenty years. The owners take great care of it. Every time we visit there is something that has been improved. We love the view of the Caloosahatchee River and the well kept swimming pool. The seafood restaurant on the property and the IHop next door add to the convenience of the property. The rooms are large and well furnished with comfortable beds.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
20 Years!!! Thanks you for continuing to be our valued guest year after year. We are glad you were able to take advantage of our very own Three Fishermen's Restaurant and enjoyed a great free IHOP breakfast. Can't wait to see you again.

"Crob "

3
04/09/2016

This is probably the hotel with the best views in Ft Myers. There are many rooms right on the water. Although the property is somewhat dated, it is very clean. Havent tried the restaurant and there is no complimentary breakfast. Overall good deal for the money.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing us while visiting Ft. Myers, we are pleased you enjoyed your stay and our gorgeous views. We have 2 restaurants on property the Three Fishermen and IHOP which serves a FREE cook to order IHOP Breakfast included in your room.

"We enjoyed our stay very much"

4
30/08/2016

We have stayed at BW Waterfront Fort Myers several times and always enjoy the view and the 3 Fisherman restaurant (happy hour drink prices and fish tacos...!) The front desk staff are friendly and efficient. On our last couple stays we were happy with the added benefit of the included breakfast at IHOP as we have always eaten there anyway. We look forward to our next stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We LOVE our guest but when you come back time and time again it's like family. thank you for choosing the Best Western Waterfront Ft. Myers for your stay once again. Glad you enjoyed both our great restaurants and Free IHOP Breakfast.

"Mom and me mini vacation"

5
27/08/2016

Everyone was so nice from front desk, housekeeping, maintenance, and restaurant's. The view from the balcony was nice as well as the pool! The beds are very nice for a good night sleep. This Best Western is older but in great condition, and very clean.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
It's always nice to get away with Mom every now and then and reconnect. We are glad you chose the Best Western Waterfront for you time together and we are pleased you enjoyed your stay. Thanks

"Would definitely come back!"

5
26/08/2016

We stayed 2 weekday nights. Staff were pleasant and helpful. Our 4th floor room was bigger than expected, very clean with a really nice view. It was quiet with tons of food options close. Nice pool easy parking. Would definitely come back.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for choosing the Best Western Waterfront Ft. Myers. We are Elated you enjoyed your stay. We are so pleased you enjoyed our large rooms, friendly staff and awesome location. see you on your next visit.

"Relaxing business trip"

4
20/08/2016

I was on a business trip to the area and didn't want to fight the crowds so we opted to stay here. Good choice. The room was clean and comfortable with a good A/C and nice bathroom. It's an older hotel, typical of many BW, but well maintained. Pool looked good though I didn't swim and the private balcony, which you can actually access, was nice with an awesome view overlooking the river to the south. Free Breakfast was provided by the IHOP next door and was good with nice service. Overall a very pleasant stay and good value for price. Reason for 4 stars was 2 small dings. 1- a FEW of some type of very small ant or gnat type insect that we saw in our room, didn't bother us though. 2- room not as quiet ( walls between rooms) as it could be, not a problem on our trip because hotel was not very crowded this time of year, but could be more of an issue with a full house. Best recommendation is that I'll definitely stay here on next trip to the area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for taking the time to review our Hotel and Thank you for your 4 star review. We are pleased you enjoyed our private balconies and our free IHOP breakfast. Thanks

"Pet friendly!"

5
19/08/2016

I am very excited to have found a place where I can bring my pets with me to stay! They allow up to 80lbs and are very accommodation. Other great perks are the free private pier and Ihop breakfast included!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We love our furry friends here at the Best Western Waterfront Ft. Myers. We are glad you enjoyed your stay with our Great views and Free IHOP Breakfast.

"Beautiful View!"

4
02/08/2016

It got a bit noisy at times, but there was a wedding party staying in the hotel. However, the view alone is worth it! The restaurant on the property has good food too. The front desk person, Jessica, was VERY helpful, friendly, and professional.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks you for sharing your stay with us, we are so pleased your enjoyed your stay. Glad you were able to take advantage of our Three Fishermen Restaurant on property and our staff was helpful. Hope to see you again.

""BEST" Best Western"

5
01/08/2016

Very beautiful hotel, by far one of the best hotels I've stayed at. Great views, staff is excellent. Josh and the maintenance man went above and beyond their duties to make sure my stay was very comfortable!! All I can say is that the hotel was very nice and clean, comfortable beds etc.. But more importantly Josh and the maintenance man bent over backwards for me to ensure a great stay. Didn't want to leave.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers, we are so very pleased you enjoyed your stay. Glad our staff was so very accommodating and made your stay just perfect.

"Hotel Room"

3
01/08/2016

How excited we were to be there for a family reunion. We were very disappointed with the cleanliness of the room. The bed was infested with fleas. The staff was very efficient in moving us to another room which then had a red ant in the bed that bit up my legs during the night when I slept.I hesitated to report it but then I found it and showed the staff member a picture. Perhaps there were other bugs that came out in the night I don't know. The souvenirs I will take home are the bumps on my legs. The staff was very apologetic with this problem. I was compensated completed for this. We continued to participate in the family gatherings. Best Western needs to follow its own policies. Others might have had a great stay but it is very challenging to sleep comfortably after several days of being bitten by a hidden un-welcomed guest. And no we did not bring any animals with us on this trip.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us and you can see by our other comments this is not typical of our property. We hope you had a great time catching up with family. I am glad we addressed your concerns quickly. Thanks

"Waterfront - good"

3
31/07/2016

For the price it is a nice hotel to spend a day or two maybe three but that is it, Parking was awful you have to place you vehicle way too far. Elevator helps and convenient but it is slow I mean slow.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us, glad you enjoyed your stay. However not sure about your concerns regarding Parking as it is ample and right on property just steps from your room. Thanks

"Excellent hotel!!!"

5
27/07/2016

We stayed here 4 nights and this is our second time staying here. We would definitely stay here again! Very friendly staff, great waterfront view from our room, free breakfast at IHOP next door, tons of cable channels, very clean, in a safe neighborhood, and a nice sized updated room. Great value for our money!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks you for choosing the Best Western Waterfront Ft. Myers, we are so very pleased you enjoyed your stay and we so appreciate your 5 star review. We love our repeat guest and we are pleased our staff was friendly and accommodating and you enjoyed our Free IHOP Breakfast. can't wait to have you back.

"Best Western on the Water in Fort Meyers"

4
25/07/2016

Great place to stay, beautiful view from our room. Restaurant is good. Breakfast at iHop was awesome. Room was clean, staff was friendly, we were close to the Edison Ford Estate which was a primary destination. Holiday Vacation Places will be happy to recommend!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing us for your Holiday Vacation and we are so pleased you enjoyed your stay. Glad our Free IHOP breakfast, clean rooms and friendly staff were just what you needed. Come see us again and our AWESOME waterfront views at the Best Western Waterfront Ft. Myers.

"Great River view from my tower balcony!"

4
24/07/2016

I agree with many of the positive reviews for this Best Western(BW). The 3 highlights for me: the river view from my 4th floor balcony room, the included breakfast at I-Hop, and the polite Front Desk person (Ms. Voorhis). The Reception Desk is in its own building near the I-Hop and the rooms are in two separate towers with a seafood restaurant sandwiched in-between. There seemed to be only one elevator for 6 floors in my tower (West) -- so there was a bit of a wait at times. My 4th floor room had sliding glass doors to a nice balcony with a sitting area overlooking the pool and a very nice river view. In the room was a small refrigerator, microwave, coffee maker, flat screen TV, and desk. The bathroom was unusually large for typical BWs. For breakfast at I-Hop, I presented my BW coupon and was handed a BW menu that included a choice of eggs, hash browns, pancakes, toast, tea,coffee,juice. Having waiter service was nice when compared to a typical BW buffet-style breakfast. Before arriving, I had to call for directions because my GPS would not recognize the North Cleveland Ave address and sent me to South Cleveland Ave instead; however, Ms.Voorhis was able to give me clear directions politely while handling guests checking-in -- she was the only one at the Front Desk for both checking in and checking out times while answering the phone and guests' queries in a remarkably efficient manner -- very notable in these days of declining customer service. I was going to stay at another nearby BW but I'm glad I chose this one with its riverfront location.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are so very pleased you enjoyed our Awesome views, Great Staff and of course our Free IHOP Breakfast. Hope to see you again soon

"Fine hotel, nice rooms"

4
23/07/2016

The Best Western Fort Meyers at the Waterfront has been one of the best 'Best Western' hotels we have visited over the years. Rooms are spacious and clean, beds are king-size and more. Most rooms (floor 3 and above) have a nice view over the water from your own balcony. Breakfast is served at the neighboring IHOP and of a good quality, even without paying extra.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for choosing the Best Western Waterfront Ft. Myers, we are so very pleased you enjoyed your stay. glad our spacious rooms and breathtaking views made for a memorable good time. we are also pleased you enjoyed our free IHOP breakfast. Thanks for sharing your stay with us.

"July 4th Fireworks are awesome"

3
20/07/2016

We stayed two nights over the 4th of July holiday -as we have in years past. The rooms could stand some renovation but the view of the fireworks over the river cannot be beat!!! They are not over to the locals except on New Years Eve and July 4th which is a shame...

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad you enjoyed watching the fire works aver the Water, Glad you have made us part of your Traditions. We look forward to seeing your next year. Thanks

"Worst stay ever"

1
06/07/2016

We had issues throughout our stay beginning with check in. We initially arrived before 4 and our room was not ready. I can understand that as check in is not until 4, so we went and had a late lunch. We came back around 4:30 and the room was still not ready. The man at the front desk initially told us we would just have to wait. After explaining that was not acceptable to me, he switched our room to one that was ready. The next morning, we had ants in the bathroom and around the refrigerator/microwave area. Maintenance came to spray and while it helped, we still battled ants. That same night, when we returned to the room, the AC was not working and we had to sleep in the room at 80*. Maintenance attempted to fix, but was unable to do so. Day 3 still had the room at a toasty 80*. The front desk was unable/unwilling to switch our room for the duration of our stay. They're only solution was to switch us room to room each day. We made the decision to checkout and go to another hotel. Then the battle was getting out of our reservation without penalty. It was over an hour before that was resolved and we were assured that we would not be penalized for early checkout. The manager also agreed to comp us for the one night with no AC. Even though the issues we faced were resolved, no guest should ever have to experience the problems we faced.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us, we are sorry for all the concerns you encountered on your stay. as this is not a typical guest stay as you can see from our other comments. Glad management was able to address your concerns and give you a credit. We Thank you for your comments and we will make sure your concerns are addressed.

"Great Stay Except for ant and roaches"

4
03/07/2016

Was in Fort Myers for a family reunion. The stay was great, staff fantastic, pool was warm, they even had a deal with the I-Hop next door for free breakfast. The only issue was that the beds were a little hard and the bathroom had a lot of little ants (there was no food in that area), and a few roaches. The rooms should be treated for pests on a regular basis.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 4 star review, we are so pleased you had a GREAT stay and enjoyed your family reunion. We will most definitely address you concerns as that is not typical for our property. Thanks for sharing your stay with us.

"4th of July 2016"

4
03/07/2016

This is a wonderful hotel. It is older and has charm has been renovated beautifully. The staff is very nice and helpful. This place is very clean. They have made several changes and improvements since our last visit. Larger deck/dock to walk out on or to fish from. Including breakfast at Ihop with your room stay.close to everything.quiet and relaxing with great views of the river, downtown Ft Myers.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Welcome back, we are glad you made it back again and we Thank you for sharing your stay with us. Glad you enjoyed our free IHOP breakfast and awesome staff. Hope to see you again. Thanks.

"returning again for the view too"

5
26/06/2016

Back for another visit, and never disappointed. Rooms are clean, staff is friendly. Rooms have a good waterfront view. a small park is right around the corner, and people can be seen on the small beach and fishing pier. There is a good restaurant, of if you prefer - a pancake house is across the parking lot. The property shows that it is well cared for.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 5 star review, we are so very pleased that we always exceed your expectations time and time again. Glad you enjoyed our breathtaking views and our 2 restaurants located on property.

"Average hotel with nice view of water"

3
24/06/2016

My wife and I stayed here for one night before we headed to Fort Myers Beach. This is your average hotel with normal accommodations. The rooms all have a balcony that overlook the river, but since it is directly on the water there were little flies and bugs everywhere so you could not enjoy the balcony. There is a restaurant attached to the hotel but it is very dated and did not look to clean. Since my room was not ready BW gave me a coupon for free drink which was nice, but I drank my free beer and left the restaurant quickly. One thing that was good with the stay is that the free breakfast with your stay is to the IHOP next door.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us, we truly appreciate your feedback. Glad you enjoyed our Free IHOP Breakfast and you were able to enjoy the great waterfront views. Thanks again.

"Great stay!"

5
17/06/2016

Clean, roomy, and a perfect "in-between' hotel. Stayed a couple of nights before flight out and everything was great! IHOP breakfast that's a short walk. 3 Fisherman on site with wonderful staff and a large (and clean) swimming pool.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for taking the time to share your stay with us, we are so very pleased your enjoyed your stay. Glad your took advantage of our Free IHOP breakfast and experienced our Three Fishermen Restaurant. Thanks again

"Very Pleasent"

5
13/06/2016

This was the second time here. I love this place for the price. Friendly staff and lovely restaurant. Arrived real late this visit but still room was clean and nice, and updated from visit prior. I was pleasantly surprised.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for sharing your 5 star review with us. We are so glad you enjoyed our Three Fishermen's Restaurant and our rooms were clean and comfortable. Thanks

"very nice stay"

5
12/06/2016

the room was very clean and warm to be in. I had a problem with the remote twice ,called the front desk, they sent someone within 10 min. The next morning we went to the I Hop for a free breakfast that was also very good. We will be back next year.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us and we THANK YOU for your 5 star review. Glad we were able to correct your concerns quickly and we are pleased you enjoyed your FREE IHOP breakfast.

"Great Place To Stay"

4
10/06/2016

Wonderful views, comfortable room, average breakfast. We would stay again. Right on river and great price. Dinner at seafood rest. was very good. The breakfast at Ihop was very limited. Would like more choices. Bed was comfortable and micro and fridge were nice amenities.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are pleased you enjoyed your stay and you were able to take advantage of our very own Three Fishermen's Restaurant on property. Glad you enjoyed our awesome views and comfortable rooms. Thanks

"Excellent views, Service, and location!"

5
08/06/2016

We stayed at this hotel while vacationing in Fort Myers Area, and the stay was wonderful. The hotel is an older hotel that has undergone extensive renovation. The rates were extremely competitive, and the amenities were awesome! For breakfast, they give you coupons for an Ihop that is on the property. There is also a very nice seafood restaurant on the property as well, we did not eat there, so I cant offer any review on it. If you are in Fort Myers, I highly recommend this hotel!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your 5 star review, we are so very pleased you enjoyed your vacation and we hope we were able to make it a memorable one. Glad you enjoyed our Free IHOP breakfast and our fabulous rooms.

"good except for 3rd shift"

3
08/06/2016

nice hotel nestled midst a couple hotels full of crackheads. clean hotel, nice beds. 3rd shift failed to run off local drunks who kept me up and breakfast at Ihop instead of continental was very inconvenient. I had to take my service dog into ihop and listen to locals say negative things about it.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us and we can honestly say we are unaware of what happens at other properties but we have never heard that before. We added our IHOP breakfast as a convenience to our guest with a variety of menu items to choose from. Typically service animals are ALWAYS welcome, We are sorry that other's made you feel uncomfortable, our goal is to make every guest feel right at home.

"Wonderful View"

5
04/06/2016

This hotel has an amazing river view! The hotel is clean and updated. The pool is nice. We will stay again. My only complaint is we could hear the trash pick up very early in the morning. The location is minutes from the mall and a lot of restaurants.

"Pampering Personified"

5
02/06/2016

This facility is over 40 years old and they have done an excellent job with a, formerly, basic hotel. It is not a five star property, but it is clean, comfortable and has beautiful views. The Caloosahatchee is brackish water at this point so salt water creatures can be spotted here. I sat on the balcony and watched a lone dolphin cavorting as I sipped my coffee one morning. The river runs east to west so you enjoy the benefit of both sunrise and sunset views. The staff is excellent. They are engaging and caring without being obtrusive. All you have to do is ask. They will cheerfully go the distance to make your stay pleasant. You are given vouchers for breakfast at the IHOP next door. The breakfast servers are definitely morning people-upbeat and happy to serve. The Three Fishermen restaurant, attached to the hotel is pricey and the quality is negligible at best. Fried items are over battered and fried dry. The Chart House, opposite the hotel on the other side of the river has comparable prices and far better food. You can't go wrong here.

"Great view & stay!!"

5
01/06/2016

We stayed at the BW Waterfront over Memorial day weekend for a total of 3 days. The view was great, beds were very comfortable, staff was very friendly and the room was clean. What else can you ask for :). We really enjoyed our stay and the included daily IHOP breakfast for two was a great plus. It was very nice just sitting on the balcony, overlooking the pool and Caloosahatchee River. Highly recommended!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
THANK YOU!!!! for your 5 star review, we are so very pleased you enjoyed our AWESOME staff, GREAT Views and of course our free IHOP Breakfast. We can't wait to see you again.

"Great View (mostly)"

5
29/05/2016

Hotel was easy to find and check in was flawless. We had room 621 in the west tower. The room was large, clean and appeared recently refurbished. The river view was very nice with the exception noted below.Shower was hot and had good flow. Breakfast was next door at IHOP, service was quick and the food (limited menu) was a nice change from the typical waffles. Elevators available. Con: Room 621 is directly above the restaurant and the exhaust fans push the cooking odors up. The wonderful view of the river is seen over the roof and the pigeons that roost here. We will use this hotel again but now know to request a room at the other end of the hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We never get tired of our 5 star reviews and we thank you for taking the time to share your stay with us. We are glad you enjoyed your stay with our awesome staff, quick check in and again our AWESOME Views. Thanks

"Great location on the Caloosahatchee River"

5
26/05/2016

This a very nice property! We stayed overnight May 24, 2016. We had a ground floor room in the East Wing which had a beautiful view of the river and pier. We had lunch at the on-site riverfront restaurant and bar. It was very nice and the food and drinks were great. We had dinner about half mile away at Cactus Jacks - highly recommended. But back to the hotel, check in was efficient and our room was ready early. The room was large and clean and the TV had the Best Western signature sanitary remote control. The bath room was clean and tidy. Every room has a patio or balcony so even though smoking isn't allowed in the rooms smokers have easy access to the outdoors. Access is easy off I-75 and parking is plentiful. Every room comes with breakfast at the on-site IHOP (limited menu for guests but better than a serve yourself buffet). Price for all this was very reasonable. I've always been a Best Western fan and this hotel represents the best of the brand!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased that we were able to exceed your expectations and that Best Western continues to WOW you. We are so pleased you enjoyed our Great big beautiful rooms with awesome views and you were able to take advantage of the FREE IHOP Breakfast and lunch at the Three Fishermen Restaurant.

"Beautiful view"

5
26/05/2016

What a great hotel. I had a waterfront room that overlooked the river. I could not have asked for a more relaxing place. I was visiting for a business trip so having a nice view to come back to after working all day was awesome! The staff was fantastic and the breakfast was unbelievable.....they give every guest a voucher for IHOP next door. That was brilliant! I would recommend this hotel to anyone traveling. It's very affordably priced and in a great location.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, we are so pleased you enjoyed your stay. We are glad you were able to relax overlooking our beautiful views after a long day. Glad you also enjoyed our free IHOP breakfast. We hope to see your again soon.

"A great experience"

5
21/05/2016

From start to finish a great experience. I was in Cape Coral, Florida to photograph the local Burrowing Owls, and as always I enjoy staying in the Best Westerns for their exceptional service and comfort. I highly recommend this hotel and location while in the Ft. Meyers/ Cape Coral area of Florida.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We Thank you for choosing the Best Western Waterfront Ft. Myers time and time again. We thank you for sharing your stay with us, we are so glad we exceeded your expectations. We can't wait to see you again soon.

"Nice view , solid hotel"

4
17/05/2016

This property has a riverfront location , friendly staff, and good restaurant. The breakfast with the room is at the IHOP across the parking lot. It consists of a choice of abt 6 items. A nice change from In house serve yourself breakfasts that most chains provide. Suggestion, get a room on an upper floor so you can enjoy open curtains and sliders but not sacrifice privacy. The bird watching was excellent while we were there. A pleasant stay overall with a great view

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very pleased you enjoyed your stay and we are glad you were able to get in some Bird Watching...We are glad you enjoyed your Free IHOP Breakfast and we look forward to seeing you again soon.

"Great time for all..."

5
10/05/2016

we had a wonderful stay. clean rooms, great service, great poolside restaurant and bar. minutes from downtown Fort Meyers, sunsets were great. You are right in the middle of everything. we highly recomend this hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay so much and we exceeded your expectation with our clean and comfortable rooms. Glad our location was perfect for you and we hope to see you again soon.

"Many Times at This Hotel"

5
10/05/2016

I have stayed at this hotel many times over the past 20 years. My children live on the other coast so am usually alone on Mother's Days. It is easy to get to from I-75, and every room has a waterfront view, It has become a yearly tradition for me!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We love all our guest but our repeat guest are like family. Thank you for you 5 star review and we are so pleased you were not alone on Mother's day and chose to share your day with us.

"cleaning is lacking"

2
03/05/2016

the staff was friendly, the rooms are in need of a spruce up and deep deep cleaning. rust on shower walls and nooks and crannies are full of years of dirt. the room was to be non smoking but the people below were smoking and the smell came up. you can hear neighbors and then a group of 20ish males were hanging about the halls at 1am and drunk and loud

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing you stay with us, you feedback is important to us and we will address your concerns with Management. Thank You

"Okay"

3
30/04/2016

I'm confused! What free breakfast? My room cost $13 more per person for my limited menu breakfast. Also room 615 is one of the smallest rooms I've ever stayed in. There were ants in the bathroom. The window will was covered in bugs and dust. The tray in the fridge had tomato sauce blobbed in it. No towels at the pool. Did I stay at the same hotel? Not really worth $140 a night. However, the view is awesome!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for sharing your stay we are so pleased you enjoyed our Awesome Views. We are sorry that we did not meet your standards as you can see by other post this is very rare for us. We go above and beyond to make sure every guest stay is perfect. We are also sorry that our Free IHOP Breakfast with a variety of items to choose from was not satisfactory to you. We Thank you for your feedback and will address you concerns with Management.

"Pleasantly Surprised"

5
29/04/2016

For the money, the overall stay was exceptional. Clean and comfortable. Nice view. Convenient location. Friendly and helpful staff.Two minor issues we had were taken care of promptly and professionally. Nice pool and restaurant/bar on property. Free breakfast at IHOP next door. Would definitely stay here again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We Thank you so much for your 5 stay ranking, we are pleased you enjoyed your stay. We love to exceed our guest expectation and we are glad that you found our staff to be friendly and helpful, and happy you took advantage of the Three Fishermen Restaurant on our property. We can't wait to see you again.

"awesome"

5
27/04/2016

best western fort Meyers waterfront,fort Meyers,fl.excellent hotel.staff are professional and helpful.goergeous rooms with views,simply breathtaking.it did not surprise me,however.it is a trademark for me as a traveler.i know best western wont let me down.its like going home.its welcoming.service is a1 in my book.never a let down.and this property is georgeous.cant wait to return.....thanks best western for the stay!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We will take and A1 all day long... We are so pleased you consider us home and you enjoyed our great rooms, Awesome staff and of course our breathtaking views. Hope to see you again.

"Business in the Sun State"

4
27/04/2016

Beautiful View from the patio deck, all friendly staff with smiles and very talkative. They take pride in their work. With a great tasting Seafood Restaurant . Also a swimming pool over looking the river. One morning I had the experience of watching the dolphins swim around in the river. Once in a lifetime opportunity to see this!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We thank you for choosing the Best Western Waterfront Ft. Myers, we are elated you enjoyed your stay with us. We are glad our staff was friendly and accommodating and you were able to take advantage of the Three Fishermen Restaurant. We hope you come back so you can do some more Dolphin Watching.

"Huge rooms with great views"

5
18/04/2016

We spent 2 nights in this hotel in conjunction with selling our house. Huge room with 2 queen beds and lots of space to roam around. The restaurant - Three Fishermen - is fine and the breakfast is a limited menu at I-Hop which is good value. It is also walking distance to other restaurants and to a small beach. In all a very pleasant stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Congrats on selling your house! We are pleased you enjoyed your stay with us and The Three Fishermen Restaurant. and... of course our Breathtaking views. Thanks for sharing your stay with us.

"Excellent Views and Value"

5
10/04/2016

The views from the hotel room were magnificent, both day and night. The hotel has an agreement with IHOP which shares a parking lot with the hotel. A short walk and your eating items off a limited menu,(HOTEL PAID) but enough choices to start your day. A regular menu is also available for purchase. On Sunday there were Sailboats doing trials right in front of our windows. It was great just sitting on the deck, tea in hand, and watching the boats and waves. Would return again in the future.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay with our Gorgeous Views and Free IHOP breakfast. Glad you had a relaxing time with tea in hand. Thanks for sharing your stay with us.

"Overall Good"

4
08/04/2016

A little mix up at check-in but the staff fixed it pretty quickly. Very accommodating and the view is amazing. We had a first floor room that opened up to the court yard. The staff were very friendly.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad we were able to fix the mix up quickly and get you enjoying your stay. Glad you found our staff to be so friendly and accommodating and you enjoyed our Great property. Thanks again.

"Wonderful location"

4
08/04/2016

Large room with great balcony overlooking river. Good, convenient location. Was not expecting breakfast however, were given coupons for adjacent IHOP. If using GPS use North Fort Myers for town or it may take you to wrong location.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very pleased you enjoyed your stay and your Free IHOP Breakfast. thanks for the GPS tip and we hope to see you again.

"Forced to find another hotel late at night."

1
05/04/2016

We live locally and needed a place to stay overnight because of a flood in our condo. We had mold removal and drywall demo going on. We booked Best Western. In the hotel lobby we found out that it has a policy in which they will not rent to locals and we were left to look for another place to stay. It was late at night and we were tired and sleepy as we left the best Western lobby to find another hotel. Plus we had to wait 5 business days for our money back. In the future we will never patronize a best Western hotel

"Okay Stay"

3
04/04/2016

Pier was unusable. Booked this hotel so we could fish on the property. There is a public pier next to the property but very crowded. Initial room was a joke. East Tower overlooks a roof. Ask for the West Tower. Nice Pool and great view if you get a good room. Front desk was professional and nice but for $900 for 4 nights I would have expected more.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us, we are pleased you enjoyed our breathtaking views, although the public pier was down I hope you tried fishing form our dock. Thank for taking the time to tell us how we are doing.

"A very pleasant location"

4
02/04/2016

Our first trip to Fort Myers, we have stayed at Best Western locations in the past. I reserved an accessible room, and had a first-floor room, right next to the pool and restaurant between the two towers of the hotel. The room was clean and spacious, and all the rooms have balconies overlooking the Caloosahatchie River - very pretty! The only drawback is that because of the proximity to the restaurant, we had to draw the balcony curtains in the evenings. Recommend a lighter-floor room if you want to have the view all day!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed our gorgeous views, Friendly staff and spacious rooms. Thank you for sharing your stay with us.

"Nice older Best Western "

4
02/04/2016

This is a "Good-Nice" older Best Western that overlooks the inter coastal water way. I have to say that our room was very nice and spacious, however the bathroom looked to be in disrepair. It had mismatched ceiling tile, paint flaking off of ceiling tile grids, and some stains over the shower that appeared to be cigarette burns. Other than the bathroom, this is a place that I would stay at again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so glad you chose us for your stay in Ft. Myers. Glad you enjoyed our spacious and comfortable rooms and we hope to see you back again soon.

"Awesome View"

4
31/03/2016

We stayed at this hotel for five nights, although it's an older hotel the rooms were very clean and comfortable and the river view from our balcony was just beautiful. All of the staff that we encountered were very pleasant and helpful. It's a great central location to all of the beaches in the Fort Myers area, I would definitely stay at this hotel again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are elated you enjoyed your stay. From our breathtaking views to our awesome staff and oh yeah the Free IHOP Breakfast. Thanks

"Helpful Staff"

3
28/03/2016

Thought we made a reservation 5 months ago. Unfortunately, never pressed "send" Arrived at the hotel only to be told that tee Cass no reservation in our name. The receptionist (Rochelle) was extremely helpful in finding us a room (with a view) at a price that was not exorbitant. She was even able to give us a room next to our friends who did have a confirmed reservation. There was a great pub with good food overlooking the river and the pool. Very comfortable beds. The only downside is that the bathroom really needed redecorating and the blinds and window in the bathroom needed cleaning. All in all, a very good place for a stopover on our eYes to Sanibel

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are pleased we we able to get your a room without breaking the bank. glad you enjoyed our great Staff and awesome restaurant. Hope you and your friends had a GREAT stay and come back to visit us again.

"Short stay for Spring Training"

5
27/03/2016

Booked this hotel through an agent in UK. It was a few bucks cheaper than hotels closer to the Jet Blue Stadium. It is as the name says on the waterfront, lovely views. Rochelle could not have been more helpful, sorted out a good quality taxi for me from the airport, found a cheaper alternative when my friend and I wanted a cheap cab to a local brewery. Both cabs - Excellent. 3 Fishermen Restaurant was very good indeed, didn't try IHOP but It was sure busy. Room was spotless, OK so the bath taps and fixtures maybe looked a little tired, but it was a good clean room with a very comfortable bed. Air con was noisy... But I've had far worse. Overall a very good stay. Also it proved to be a good place to lose your mobile phone! I managed to mislay mine in their computer room whilst printing off my boarding pass, realising my stupidity 3 hours later I return to find some kind soul had handed it in. Very honest Access to and from is a little tricky for those of us not used to doing U turns off major highways, but otherwise it is very conveniently placed for Jet Blue, (Red Sox) and Sarasota (Orioles) Oh and there's a good craft brewery just down US41 (Old Soul) and whilst the general area looks as if some of the places had seen better days, it's not badly run down and untidy. It's a little way out of town so you need a cab to get to the watering holes. Overall, very good indeed

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for sharing your stay with us, we are so pleased you enjoyed your stay. Glad you had a GREAT GAME!!! and happy an honest soul found your phone

"View"

4
27/03/2016

The View from the Balcony was spectacular . Was able to obtain early check in , so I could enjoy the Pool , before heading out to the Red Sox Game at Jet Blue Park . Food at the Lunch Place was good . Free Breakfast at IHOP included . The Pool and the view made the Hotel , otherwise , not the most spectacular fanciest of Hotels . Could use a Jacuzzi by the Pool area and while the lounge chairs were comfortable, could use an outside couch and cabanas

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad you enjoyed your game and took advantage of the Three Fishermen restaurant and our free IHOP Breakfast.

"Average Hotel"

3
23/03/2016

Needed a place to stay while attending a Spring Training game and wanted to try something different. Location was about 20 minutes from the stadium, which wasn't bad at all. Easy drive to and from game. Hotel has two towers which are both located right on the Caloosahatchee River. I had a king bed room on the 5th floor, both towers have 6 floors. View from the balcony was outstanding and very peaceful. Room itself is nothing special. Bathroom seemed outdated with some rust spots on tub/shower bar. Bed was very comfortable. Nice flat screen TV with DirecTV service with a lot of channels, which was unexpected, but much appreciated. Wifi seemed to work pretty good and parking was easy and close by. Neighborhood did not seem that bad, however I did not explore much nearby hotel. Check in was very quick and the front desk women was extremely friendly and nice. (Sorry, can't remember her name). Free breakfast is included at the IHOP, with a limited menu, which is right next door. There is a seafood restaurant located at the hotel, however I did not find there. Overall pretty good stay, no issues.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for taking the time to comment on your stay. we are pleased you found our rooms to be clean and comfortable and our check in and front desk to be easy and seamless. Next time we hope you get a chance to check the Three Fishermen restaurant. Thanks again

"what a view"

5
22/03/2016

Beautiful view and very nice facility. Older but very nicely updated and maintained. Rooms and baths are spacious and very clean. closets with doors are a nice plus. Very comfortable with a big balcony and gorgeous water view. Pool is big and clean with plenty of lounge chairs. The adjoining seafood restaurant is casual with very good food and the complimentary breakfast at IHOP was quick and sufficient, with a decent selection of good food. We had a great time and there were no problems. Overall a very enjoyable. I come from a long Hospitality industry background at 4 star urban hotels and for what this hotels does, it does it well. Thanks!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for your Awesome feedback. We work hard to make sure each guest has exactly what they need. We are glad you took advantage of our Three Fishermen Restaurant and the Free IHOP Breakfast. We hope to see you again.

"had a great stay at best western waterfront"

5
19/03/2016

we had a lovely time our room was beautiful witha great view the service was exceptional and the front desk also we were very pleased and the room was clean and very pretty we will come back and visit again thank you

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us we are so very pleased you enjoyed your stay.

"Great place to stay"

5
17/03/2016

This was out fifth visit to this property and we thoroughly enjoy it. It is right on the water...the manatees and porpoises come in each morning and they are so close you can almost touch them. Restaurant a little pricey and not associated with hotel, so no room charging, but food and menu are excellent. Staff outstanding!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We love our repeat guest so wee just want to say Welcome Back!!!! We are so very pleased we continue to exceed your expectations to keep your coming back time and time again. Thanks

"Nice location but overpriced for what it offers"

3
16/03/2016

Pros: right on the water; high quality mattress; good family-style restaurant on the property. Cons: expensive; inadequate sound-proofing of rooms; cheap towels; refrigerator and air conditioning generated noise all night; and breakfast coupon for IHOP next door provided no healthy choices. Last note: access to the hotel from the road is awkward from the south, because of where it is on a two lane highway. When you leave, it's easy to go south but a little tricky to head north.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed our beautiful water views and our comfy mattresses. Sorry you were unable to find what you wanted with our Free IHOP breakfast options we have about 6 options to choose from and we are sorry there was a perfect fit for you. Thanks for sharing your stay with us.

"Best waterfront view"

4
16/03/2016

This property has a great waterfront view, nice restaurants, heated clean pool. Rooms are clean, nicely appointed and have fabulous balconies. Located near vibrant downtown activities. Stayed here while on business, but felt like I was on vacation.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are glad you enjoyed your stay with us and glad you felt as though you were on vacation even tough you were working, maybe next time you can actually stay for vacation. Thanks.

"go anywhere else"

2
14/03/2016

We heard a lot of noise from the restaurant below, the exterior hallways were slippery/greasy & dirty. This property is old and needs to be brought up to 2016 standards. All rooms in our building seemed to have the same view, which was the restaurant below. Call us crazy, but we expect a rental property to be as nice as or nicer than our home, or why go for a getaway? This property was not, and we would never stay at this particular property again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We Thank you for sharing your stay with us and we are sorry we failed to meet your expectations. This is not typical of our property as we always try to exceed your expectations as you can tell by most of our reviews. We do listen to our guest and we will address your concerns with Management.

"Nice Hotel!!!"

3
13/03/2016

Hotel was very nice, clean and friendly. Minutes to I75 and Beaches. Cost was the factor for me. I should have researched the hotels. This was a recommendation. A few miles towards I75 there were cheaper hotels. Free breakfast helped, but still I think 162.00 a night was too much. When I return next March, I know I will. I will check other places first.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are so very pleased your enjoyed our clean and Comfortable rooms and our Great Staff. We are pleased you enjoyed the free IHOP Breakfast and we hope to see you back again next year.

"Nice view of the water of Fort Myers"

4
11/03/2016

Although the rooms are located in two block towers, the views of Fort Myers and the water are quite pleasing. The pool looked large and inviting. Our room was typical of a motel, but good quality and clean. The popular restaurant next door is convenient for dinner and the vouchers for breakfast at the adjacent IHOP were a plus.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We love our views of the water as much as you do, it makes for a relaxing day. We are glad you took advantage of the Three Fisherman's restaurant and our free IHOP breakfast. Thanks for sharing your stay with us.

"Restful night"

5
09/03/2016

This hotel is located in a lovely location looking at the river. Great place for Rest. The room was very clean and quite large. Even though it had doors directly to the outside, it was very quiet. We would definitely book and room here again if we are ever in the Ft Myers/Cape Coral area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so glad you chose the Best Western Waterfront Ft. Myers to rest. We are glad you enjoyed our large and clean rooms and of course the beautiful views. Thanks again

"best western..waterfront review"

3
07/03/2016

very nice and affordable...Pool area could use a hot tub The food was pretty good at the restaurant...the I HOP was convenient but the menu selection for the coupons received is probably not worth the room rate increase of 20/night

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you found our property to be a GREAT Value and you were able to take advantage of our Free IHOP Breakfast with your choice of 5 options including Pancakes with bacon or sausage, 2 eggs with hash browns, French Toast and 3 item Omelette. All comes with coffee, juice or small beverage. We are able to offer GREAT rooms and GREAT Rates for our guest and again we are so very pleased you found us to be such a GREAT Value.

"Awful Experience"

2
06/03/2016

The hotel room was not inexpensive. The lobby was not in the building we stayed in. When we checked in to our room, there was a terrible grinding noise. This was at 3:30 on a Saturday afternoon. We wanted to rest for an hour before we had to get ready for a wedding that we were attending. I called the desk and she said that she would find out what the noise was. She wasn't even aware of what was happening. I had to call back and she said that they were sanding above us and hope to be done by 6:00. There was no rest as the noise was awful. The front desk said that they were sorry but there wasn't anything that could be done. There was no accommodations, room change or refund of any kind offered. I would not recommend staying there and would think twice about staying at a Best Western, given a choice.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, we hope you had a great time at your Wedding event. There are times we have to make repairs to rooms and common areas for the good of our guest and our property. we always do this during the daylight hours so that we do not disturb our guest sleeping, we are sorry that we interrupted you nap but the repair had to be done. Thanks

"Would not stay here again unless security and insect control improves"

2
05/03/2016

I am in a wheelchair and rented a beach wheelchair and found friends to help me to go shelling in Sanibel. I left some of my best shells on our patio behind a chair and touching our patio door. My shells were stolen. Staff told me that there have been quite a few thefts recently. But there was nothing they could do about it. We also had over 100 sugar/ghost ants in our bed under the strip of fabric at the end of our bed. After complaining I was only refunded $60.00. After a weeks stay I was very disappointed in this "resolution".

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us and we are pleased you stayed with us for an entire week. We do wish you would have mentioned the sugar ant issue you were having as that is not typical and we were not aware of that when we offered you the discount. Luckily we do not have many thefts in our area of any kind and yours was our first shell theft ever. Again we thank you for sharing your stay with us.

"Nice location in Fort Myers"

5
05/03/2016

Stayed in the Fort Myers area for a couple of days/nights, found this location which was in a perfect location for us on the Cape Coral side of the river. Was pleased to get a ground floor room (which I don't usually like) that looked out on the Caloosahatchie. It was surprisingly quiet for a ground floor room. Although we gave up some privacy it was cool to sit out on the patio each evening with a cocktail and watch the river go by.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you chose the Best Western Waterfront Ft. Myers. We agree with you, we can get lost just watching the stillness of the water as we watch the sun set. We hope you were able to take advantage of our Free IHOP breakfast and check out the Three Fishermen Restaurant on property.

"Wedding Group"

5
05/03/2016

We had about 10+ rooms in the hotel and view was amazing by the water. The price was good for it to also include breakfast. The size of the room was also great, didn't feel small and we had people in & out of our rooms but never felt crowded. I personally would stay at this hotel again without a doubt. It was also clean which is very important to us. Elevator is slow but overall no issues with venue.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay wit us and we are so very pleased that all 10 of your rooms were just what you needed. Glad you enjoyed our free IHOP Breakfast, our amazing views and our clean and comfy rooms.

"We'll Definitely Return"

5
28/02/2016

Spent 10 days here to get out of winter weather. Not really sure what to expect, but were we pleasantly surprised. Th counter staff was competent, professional, and friendly. Our room was on the fifth floor and, of course, overlooked the Caloosahatchee River. The view was stunning. The room itself was large, clean, and easy to live in. Not once did we feel cramped at all. Plenty of towels in a large bathroom. The beds were very comfortable. Housekeeping attended the room daily, so it was always like we just checked in. Mini-fridge, coffee maker, microwave, free internet, breakfast included at the adjacent IHOP and great views. We'll be back for 2 weeks in 2017.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
WOW!!! 10 days, you are officially FAMILY!!! We Thank you for choosing the Best Western Waterfront Ft. Myers and we are so pleased your enjoyed everything we have to offer. We hope you were able to take advantage of our onsite restaurant the Three Fishermen as well as eating a FREE breakfast at IHOP.

"Beautiful views!"

5
27/02/2016

Really enjoyed our giant room and the lovely view outside. The room was super clean and really quiet. There are elevators. Breakfast is done next door at the IHOP on a voucher system and was pretty good. We ate at the other on-site restaurant, the 3 fisherman and it was gross. I sent my food back. Anyway, it was a really nice stay and the location is super close to the edison/Ford homes if you are going there.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed you stay with our spacious rooms and Great Views. Glad you took advantage of the Free IHOP breakfast.

"comfort and beauty"

4
27/02/2016

room was expensive , comfortable,and the view beautiful the room overlooked the river. restaurant was excellent and right in the hotel. ihop provided a limited breakfast, and it was located next door. we went to the edison/ford winter homes and the hotel was located 10 minutes away. location location location

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are pleased you enjoyed our comfortable rooms and beautiful view of the river. We are pleased our location was just perfect for your visit and we hope to see you again.

"weekend of soccer"

5
26/02/2016

The view from my room was great. The hotel staff were wonderful. Hotel is an older hotel but kept up nicely. Bar downstairs with waterfront view. Very nice and attentive staff, live music was nice. Fitness center allowed a quick workout. A jog along the waterfront. Breakfast next door at Ihop was fine. Extremely Large room. Wonderful stay. The hotel is close to many activities, and down town night life. we had and excellent stay,

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Great View, Great staff!!! Great Location!!! That's what we strive for every day. Glad you enjoyed your stay and were able to take advantage of our Free IHOP Breakfast and the Three Fishermen Restaurant. Hope your TEAM WON!!!!

"Great Stay"

4
24/02/2016

Had a great view of the water. Pool was heated and there was plenty of chairs and room. Restaurant on the property had live music each day and the food was good. Price was fair for in-season. received breakfast coupons for an IHOP next door for a hot breakfast.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for choosing the Best Western Waterfront Ft. Myers, we are so very pleased you enjoyed your stay. We are glad you took advantage of our Free IHOP Breakfast and our very own Three Fishermen restaurant. Thanks again

"Great room and views"

5
22/02/2016

Came from the Keys on our way home, needed a stop in between. Best place we stayed in our whole trip and the other two were Hilton and Marriott. Beautiful balcony views, high end decorating, onsite restaurants. Will stay here again when in the area. Close to Sanibel/Captiva beaches, on the river, Edison celebration even gave us fireworks.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us. We are so glad you were able to enjoy our onsite restaurant the Three Fishermen, they have great food and great prices. We are perfectly located to for anywhere you want to go in the city from Fire works you can see from your balcony to the beaches and shopping. We have it all and we thank you again for sharing your stay with us.

"best western, ft. myers, fl"

5
21/02/2016

large rooms, comfortable, clean, all you need, close to downtown and shopping, restaurants, roads for further travel. good breakfast at ihop, beautiful view of the caloosahatchie river. fishing pier next to hotel

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, we are so very pleased you enjoyed your stay. Glad you liked our spacious rooms and breathtaking views, We are also pleased you were able to take advantage of our free IHOP breakfast. Thanks again for sharing.

"Good price , clean, water view"

4
21/02/2016

Priceline had this hotel for $195 a night where as all others were in the high $200's.. We stayed in arm 311. Had awesome views of water and skyline. Large room with 2 dbl beds and sleeper sofa. Balcony that would sit 4 comfortably. Only con was the traffic noise from bridge nearby.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are glad you enjoyed our GREAT property with Large rooms and AWESOME Views.

"Great place to stay- clean and remodeled!"

5
17/02/2016

We stayed here for two on our way to Sanibel. This Best Western was great! Rooms have all been remodeled and the hotel and grounds are well kept. Our room was in East Tower on the 5th floor. Room was clean, large bathroom and great balcony with Southern exposure overlooking the river/bay. Actually could layout and suntan on the balcony as the sun was great! They have a nice pool which was warm and never too crowded. The hotel staff and cleaning/maid service were all very pleasant. In fact, we had to check out early after booking 3 nights and the front desk could not have more accommodating and only charged us for the two nights we stayed. There is a small, but nice fitness center on property too. There is a restaurant on site, "3 Fisherman Seafood", which we did not eat at, and is probably the one thing that I would change at this hotel. The restaurant is located between the two buildings by the pool and has a gorgeous waterfront view/dining. However, the place always smelled "fishy" when we walked by and never saw more than six people eating in there during peak times. We asked another couple who ate there if they liked it and they said it was "so-so" and would not go back. The one day we were by the pool we had a drink at the bar. When we told the waitress we would not be eating, she "snatched" our menus and marched off. I think a good "chain restaurant like TGI Fridays, or a Trader Vics would better serve this place. There is an Ihop right in front to the hotel and we ate there twice. Excellent food and of course the best pancakes in the world. Also, the Best Western gives you free breakfast coupons for each day of your stay-very nice! We will definitely stay here again when in the area. Very clean, and affordable.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We thank you for sharing your stay with us and are so pleased you were able to take advantage of our Large pool overlooking the water. hope you were able to take advantage of our Free IHOP breakfast and Dinner at the three fishermen's restaurant both right on property.

"Couples"

3
16/02/2016

Our overall stay here was just acceptable. Some of the staff were friendly, others were not. The first room we were given on the first floor felt like we were in a box with no view of the water, which is one of the reasons we picked this hotel on Priceline. Good thing our TV was not working so the Maint. guy got the girl to upgrade our room, so now we have a view, but our frig hums all not and does not work. Noise level outside was not good. I don't think we will stay here again, but if we are in the area again we may come to the Fisherman's restaurant on site. That food was excellent and our waiter was nice. I think this is a 2.5* hotel....not 3* as advertised online.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad we were able to upgrade you to one of our rooms with a view. Glad you took advantage of our onsite restaurant Three Fishermen and enjoyed the Free Breakfast at IHOP. Thanks for sharing your stay with us.

"Great View"

5
10/02/2016

I had to go to Fort Myers on business and I stayed at the Best Western Waterfront and the room they gave me was great. I had a great view of the swimming pool, and of the lovely ocean. I was so relaxing to return to the room and open the glass door and sit on the bacony to relax and mediate.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We couldn't agree with you more that view is so peaceful and relaxing. We are glad you enjoyed your stay. Thanks for sharing your stay with us.

"Wonderful river view"

4
07/02/2016

Very good location, all rooms facing the river, 6 floor building with elevator, two towers, free parking, spacious rooms and bathrooms, nice breakfast at iHop, close to downtown Fort Myers whit a lot of bars and restaurants. Close to Edson & Ford estates and Mc Gregor boulevard

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, we are pleased your enjoyed your stay at the Best Western Waterfront Ft. Myers. Glad you enjoyed your Free IHOP Breakfast, our friendly staff and great rooms. Hope to see you back.

"Great Location and View"

5
03/02/2016

I had to book near downtown Fort Myers for work and this was the nicest place within my budget. Staff were courteous and quick with both check in and check out. My room included a large balcony overlooking the river and downtown. The room was clean and contained a microwave and mini-fridge. I used the breakfast ticket at IHOP one morning and was pleasantly surprised at how easy it was and that I was not treated poorly because I had a "free" meal ticket. I never used the Wifi, pool, or attached restaurant so I cannot comment on them. My only complaint is my own fault. As a lone female traveler I prefer to stay in hotels where the doors open into a central interior hallway for safety reasons. The doors here open outside and anyone can access the elevator. However, I felt mostly safe as the area was nice enough and well lit.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us and we are pleased you enjoyed your stay and we are so close to your Down Town needs. Glad you enjoyed our friendly staff and clean and comfortable rooms. Next time we hope you can take advantage of our Great pool and Three Fishermen restaurant.

"Great Views & the price is Right"

5
30/01/2016

I have stayed at this hotel many times over the years. They have had all the rooms made over. Clean & Comfortable. The views form the balconies are very nice. The hotel breakfast (included) is at the Perkins Restaurant next door. The voucher they give you is for a limited but very nice breakfast. There is even a sailboat rental next door. I paid $135 for an upper floor (The views are better there). That is an incredible price for this time of year. (January) I will stay here again & again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for returning to our property time and time again. We are pleased you enjoyed our clean and comfortable rooms and our free IHOP Breakfast. Thanks again.

"BW Fort Myers"

4
29/01/2016

The Best Western Fort Myers Waterfront hotel is in a great location and with balconies looking out over the water it is a great place to just relax and take in the sights. Sundown from the balcony is wonderful.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Sounds like you had a relaxing time at the Best Western Waterfront Ft. Myers. We are pleased you enjoyed your stay

"Nice stay"

5
26/01/2016

Room was large, clean and comfortable. It was also very convenient to other local business. The staff was friendly and very helpful. We had a great view of the river and a private balcony to look at it from. The breakfast was at IHOP next door and was included with our room (we had 8 different items to choose from). This was better than any other "hotel" breakfast I have ever had. A very nice stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for choosing the Best Western Waterfront Ft. Myers. we are so very pleased that you enjoyed your stay and that we exceeded your expectations with our Friendly staff, clean and comfortable rooms. Glad you enjoyed our amazing view as well.

"Right on the Waterfront"

3
25/01/2016

The location alone is five star. Right on the Caloosahatchee river. We had a second story room and had a perfect view of the water. There is a restaurant between the hotel and the river and I can see that some people might have their view blocked by that building. The restaurant is in the middle so ask for rooms at the end - probably the west end. We had a king room and it was a good size. It had two closets - one of which was mostly filled with the minifridge and microwave (which was a good thing - when we closed the closet door you couldn't hear the fridge. There was a desk, a hard back side chair, a dresser with a flat screen tv and two nightstands. The bed and pillows were ok, you certainly don't get the quality there that some of the pricier hotels have. Included in the price is breakfast at the IHOP in the parking lot. This is much better than the breakfast included at some hotels. You order from a limited menu. Food there is OK. We had two problems during our stay. One is the noise. The hotel is next to highway 41 and the road noise was high as we were in a room closest to the road. You also get noise from the restaurant's entertainers, from the parking lot and the normal door slamming and plumbing noises. So bring ear plugs. The larger problem was that our door was hard to open and close. This lead to us returning to our room twice and finding that the maid had not closed the door to where it locked. The second time it was actually ajar. We've traveled a lot and I don't recall this every happening once, let alone on consecutive nights. We had called the desk the first time so we were pretty surprised it happened again. As fantastic as the view was I just am not sure I would return to this hotel. I think the security issue overrides any of the positives that we had.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for sharing your stay with us, we love all the wonderful things you had to say about our property. Great Location, Free Breakfast and Awesome View. we will look into the items in which you had concerns and review with staff and Management.

"Best Western stay"

5
25/01/2016

Was very happy with our stay. Enjoyed the view, and the service. Samantha at the desk was very helpful, in extending our stay. This hotel is located in an excellent area, close to much activity, and downtown Ft Myers.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very pleased you enjoyed your stay at the Best Western Waterfront Ft. Myers. We are glad Samantha was so helpful to you. Glad you enjoyed our great views and location..

"Enjoyed my stay"

4
20/01/2016

Great view, very good location. Other stores and eateries very close, but also right on route 41 to get other places quickly. I would stay here again. I was able to sleep well every night because it was quiet.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Great location, Great Views and Great Value. Everything we strive for at the Best Western Waterfront Ft. Myers. Thanks for sharing your stay with us and we hope to see you back again soon.

"top rated view"

4
19/01/2016

Excellent value for this time of year. Older motel which has been tastefully upgraded. Boffo view and a handy breakfast included at the IHOP next door. Plenty of parking and adjacent to a major thoroughfare to city.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay at the Best Western Waterfront Ft. Myers. Glad you enjoyed our free IHOP Breakfast, Great Views and awesome staff. Thanks again.

"Best Western Hotels are worth your trip"

5
18/01/2016

I stayed at the Best Western Hotel and it was well worth it. Near the waters, beautiful and staff was very caring and helpful. Free breakfast provided with choice of breakfast items at the nearby IHOP.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you enjoyed your stay at the Best Western Waterfront Ft. Myers. Glad you took advantage of our Free IHOP Breakfast. Thanks again

"A visit to Ft Myers"

5
17/01/2016

We spent three nights here while on a visit to Florida and a very good experience. The front desk staff were smiling whenever pproached the desk and were most helpful. You can eat all meals within walking. The rooms were quiet, clean, nice décor and the beds were comfortable and we had a nice view of the river from our room.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for taking the time to share your stay with us. We are so very pleased you enjoyed your stay and you found our staff to be friendly and helpful. We are also pleased you enjoyed our clean, comfortable and Spacious rooms with our beautiful water views.

"Room with a view"

4
16/01/2016

It was a dark and stormy night... we got a room just in time to see a storm come in over the river and we sat on the big balcony and storm watched. The room was spacious and super clean with good pillows. The staff were friendly. There is a sea food restaurant and a IHOP which was very convenient. You get a food vouchers for two free breakfasts. I suggest the rooms on the 4th floor or higher especially if you use your balcony due to the food smell and noise from the restaurant is better. There is a outdoor pool and exercise room and a nice small beach and parkette by the river.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are pleased you enjoyed our clean and comfortable rooms and of course our AWESOME Staff. We are glad you were able to take advantage of our Three Fishermen restaurant and our Free Breakfast at IHOP. Thanks again for sharing your stay wit us.

"Fort Myers Best Western"

5
14/01/2016

Beautiful location, friendly staff, clean rooms. Seafood Restaurant was great location which was attached to the hotel. Great food. Awesome breakfast at IHOP included. Enjoyed our stay so much that we came back few days later for another night. Highly recommended! Great price.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks so much for continuing to choose the Best Western Waterfront. We are so very pleased that enjoyed our property. We are glad you were able to eat at the Three Fishermen Seafood restaurant on property and took advantage of our FREE Breakfast at IHOP. Hope to see you again

"Proper Hotel Etiquette"

5
09/01/2016

I stay at this hotel at least once a month on business. When checking in the last time ,Jackie was great. Sometimes when checking into hotels the front desk always seem to say my room number. Not Jackie , perfect! Thank you Jackie, I look forward to seeing everyone next week.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so pleased you continue to stay with us time and time again, we love all our guests but are repeat guest are Family. Thanks for the comments and we will see you next week.

"Eh okay"

3
09/01/2016

My cousin and I stayed here for a week in December. The hotel was located in a weird area and not really Fort Myers. It looked kind of scary from the outside. There is breakfast included but it is at the IHOP next door. Not bad but we didn't know that it would be at the restaurant. The view of the room was beautiful because we got to see the pool and the waterfront. The room itself wasn't great either especially the bathroom. We both agreed that we would probably not stay here again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are please you and your cousin stayed with us a week and glad you enjoyed your complementary breakfast everyday at the IHOP restaurant located on Property. We agree the water views are beautiful and you can see the Downtown Ft. Myers Skyline just across the bridge less than a 5 min drive.

"Cute place"

3
08/01/2016

It wasn't a five star hotel, but it was nice to stay in for a week. :) Definately has a great view of the bridge and city, and if i can remember correctly it's dang close to one of my favorite hometown restaurants...IHop! :)

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, glad we were convenient for you and you loved our Great Views of the Water and IHOP on property.

"Family Visit "

4
03/01/2016

Great visit to see family. We stayed at the Best Western on the waterfront for 4 nights. Price was excellent and staff at the front desk was friendly. Our only issue was that the room size was tiny. Bathroom huge and bedroom small. Location and view of the water were great too. Located next to many eating establishments. Found a great ice cream shop within walking distance. We revisited frequently (DD'S ).

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us we are so pleased you enjoyed your stay and you found our location to be just what you needed. Our staff is great and they always do their very best to accommodate our guests every need. Thanks again

"Good Hotel"

4
02/01/2016

This hotel has beautiful views of the river and the city. The rooms are very clean and the beds are very comfortable You are offered breakfast everyday with you hotel stay. The few items that were broken were fixed very fast.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are so very pleased you found the Best Western Waterfront Ft. Myers to be the clean and comfortable place you needed for your great get away. Glad you enjoyed our Free IHOP breakfast and great water views.

"Weekend getaway"

5
29/12/2015

I Had a 2 night free stay certificate. The room was newly renovated. check in was smooth and I was given 2 coupons for free breakfast at IHOP. Waking up overlooking the pier was beautiful. Will definitely stay again when I come back to Fort Myers. Thank you for the awesome service.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for taking the time to comment on your stay. We never get tired of looking at those views and we are so pleased you enjoyed your stay. Can't wait to have you back again soon.

"Not living up to the promises"

2
29/12/2015

We booked a superior river view room which also was supposed to be over-sized. The issue was that we got placed on ground and second floor. I.e it was not even possible to see the river from the first floor. The explanation given was that the superior was not connected to view but to size. We felt slightly fooled and emailed manager as none was onsite. No reply was given and upon check-out the new clerk at desk explained to another guest that the rooms on 5&6th floor was superior view whilst 1st floor was standard. So paid more but got no response from any reaponsible person. In addition the breakfast at Ihop was chaotic. Too many guests, too few seats. You get what you pay for was our conclusion.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, sorry that we failed to meet you expectations, we are pleased you found our property to be a GREAT value. We will pull your information to find out what the problem was that you did not get the correct room. Thanks

"Before Christmas"

4
28/12/2015

We planned this overnight stay to go around down town Ft Myers and the Hotel was very close to everything. We had the free breakfast at Hi Hop which was pretty good. Everyone was very nice. We had a coupon we needed to use and the clerk at check out was very helpful to be sure we got our discount

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad you enjoyed your stay with us at the Best Western Ft. Myers Waterfront. We are pleased you enjoyed your IHOP Breakfast and our location so close to downtown.

"Right on the Pier"

4
28/12/2015

I love the location and the fact that guests are able to advenure into the water activities and visit the pier for fishing. I didnt make it to the bar thats attached but it looks really nice and had lots of people. Checkin was simple, very nice facility and nice people. I like that the breakfast was at Ihop. There is a limited menu but its great to feel as if you went out for breakfast and yet your room is next door. The lobby is detached from the "towers" where the rooms are. Though this is great, I like having a lobby be close to the rooms preferably centrally located. The rooms are pretty nice and have grand views of the water. The hotel is a nice stay.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us at the Best Western Waterfront Ft. Myers. We are pleased you enjoyed our Hotel, Friendly staff and AWESOME location.

"Best spots in Ft Myers"

4
26/12/2015

Best Western is consistently top notch. Very accomodating, superior quality and great value. Ft Myers Waterfront stay includes free daily breakfast at on-site iHop. Great river-side views. Highly reccomend.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are elated you enjoyed your stay and we are so pleased the we never let you down. Thank you for choosing the Vest Western Waterfront Ft. Myers.

"Enjoyed our get-away"

4
26/12/2015

We have stayed at this BW several times. This was a little get-away to visit the Ford & Edison Christmas display and the location is convenient to that. We always eat at the 3 Fishermen restaurant on site and have never been disappointed with the food or the service. The rooms are generally clean and comfortable. The water views from the rooms and the restaurant are the main reason we return. The only real downside is the traffic noise, but we are aware of it and choose to stay here anyway.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We want to say Welcome Bach and Thank You for continuing to choose the Best Western Waterfront time and time again. We are so pleased you enjoyed the Three Fishermen Restaurant and hope you took advantage of our free breakfast at IHOP as well.

"Forget this spot"

1
23/12/2015

I am so disappointed in this Best Western. I would not recommend this. Stayed 3 days. Room was nice. Lovely view! The customer service - nil. None. We got 2 key cards and every single time we came back to the room, our keys would not work. Mind you, we each had one. Neither would work. I was so annoyed by the 3rd time & asked, "can you tell us why our cards never work?" Front desk gal states, it's how you store them. When you put them by anything magnetic, such as your cell phone or whatever, it de magnetizes them. Now this was an an old excuse in the years the key card was invented. We travel often. Not only do we know better than to store our card by such a device, this simply does not happen in any other hotel we stay in over the years ... It was not just us! Other guests were expressing to us they had the same issue. Aside from this issue the front desk service was simply "all attitude". I have not experienced this kind of attitude, "I don't care what's going" since I was a 13 year old brat. We experienced 2 couples making complaints only to be told, 'that's the way it is" ... Absolutely NO customer service.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, sorry you had such a time with your key cards. I'm not sure what happened as we did not receive any other complaints form any other guest. Our guest always come first and as you can see from prior guest post this rarely happens.We are sorry we were unable to to exceed your expectations.

"Waterfront Stay"

4
22/12/2015

This is a great older Best Western on the waterfront in FT. Myers.The staff was friendly and helpful, the room was very clean. I would definitely stay here on my next trip, and would highly recommend to my friends and business associates!

"Staff"

5
20/12/2015

The staff were very friendly and professional and went out of their way to be of assistance. The room had a wonderful view of the water and we saw beautiful sunrises and sunsets and a dolphin or two! There were several places nearby to eat and breakfast at the adjoining IHOP was great.

"Great river/sunset view from private balcony"

4
13/12/2015

The hotel doesn't look like much from the outside, but the staff is very pleasant, the room we stayed in was clean and large - and the view was fabulous. You also get breakfast vouchers for IHOP and there is a seafood restaurant on site that my seafood loving husband thoroughly enjoyed. An excellent value - and very dog friendly with dog walk area. We will stay here again!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are pleased you enjoyed our Free IHOP breakfast and took advantage of the Three Fishermen Seafood Restaurant on property as well. Glad we were everything you needed and we can't wait to see you again.

"Very nice stay"

5
07/12/2015

Everything and everyone was very nice and pleasant. Highly recommend. Room was very clean, bed comfortable staff was friendly and helpful. I HOP was very good as well. Friendly staff, fast and friendly service.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for sharing your stay with us. we are elated you enjoyed your stay our comfortable and clean rooms and our AWESOME staff. Glad you were able to take advantage of our complimentary breakfast at IHOP. Thanks again.

"Need to change their policies!"

4
05/12/2015

You can't stay here if you are a Florida resident!! All the rooms are waterfront with a beautiful view. They are very spacious and have a large patio. Rooms are updated very nicely. I am a former travel agent of 20 years and I have never heard of a hotel restricting local or same state residents!! I am very unhappy about that.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks you for sharing with us and we are pleased you admire our beautiful property. I do believe there has been some confusion as we Welcome our Florida Residents outside of Lee County to enjoy our Large clean and comfortable rooms that have a breathtaking view of the downtown skyline and River. Thanks again for sharing your stay with us.

"Beautiful View"

5
25/11/2015

Hotel sits on the river and the view is beautiful. Rooms were spacious, well appointed, clean and the beds comfortable. They had started giving a free breakfast coupon for IHop next door. Staff was pleasant and helpful.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for sharing your stay with us at the Best Western Waterfront Ft. Myers. We are so glad you loved our clean and comfortable rooms and were able to take advantage of our Free IHOP Breakfast. Thanks again.

"Convenient, but not luxurious"

3
25/11/2015

One of the best things about this hotel is that the a/c works well, it has a nice view and an IHOP next door, which is very friendly and predictable. For my sister and husband, their stay was 4 weeks so they got a great discount. And they take pets.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are pleased we were able to be home away from home for your family. We are also glad you were able to take advantage of our restaurants on property both the IHOP and Three Fishermen. Thanks for sharing your stay with us.

"Door left open"

2
22/11/2015

My door was left open all day by house keeping staff. I was woke up many times by ice machine outside my room. View was nice and the restaurant was good. I said here because it was close to a event that I was at for four days. Next year when I am back for the same event I was stay at a different location.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for sharing your stay with us, We are pleased you enjoyed our Great views and Three Fishermen's restaurant. Your safety is very important to us so we are not sure how this could have happened. We always try to accommodate our guest we would have been happy to move you to another room far away from the Ice machine during your 4 day stay. We hope that you do choose to stay with us again and please let us know your concerns prior to departure so we can correct before leaving the property. We always want your stay to be a pleasant on.

"Do not book this hotel"

1
17/11/2015

I booked this hotel through Hotwire and was looking forward to my stay. After a VERY long day of travel we arrived around 11:30 pm. I found out that the hotel cancelled my reservation because someone else had come in and offered a higher rate. There were no available rooms within close distance available that night. We managed to find one room in a different hotel. I called Hotwire the next day and visited with an agent. She contacted the hotel and the manager he said that I had called the day before and cancelled--an outright lie. The Hotwire agent was going to put us on a 3 way call to resolve the problem they hung up. Also, as we were waiting in the lobby to see what we could do for a room another couple came in to report $400 stolen from their room. THINK TWICE before booking with this hotel.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
We are sorry that you had issues dealing with Hotwire and we can assure you that we would not or did not cancel your reservation without notification from Hotwire. Our staff goes out of there way to make sure each and every guest get the best customer service we can give. As you can see by prior comments made by guest this is not typical of our property. Please call Hotwire and try to get this resolved as we received a cancellation from Hotwire in the 7th. We would not have cancelled your room at the property level, we would have directed you to cancel through Hotwire since you booked through them. Thanks

"Excelent location"

4
16/11/2015

Stayed 3 nights in October and enjoyed the location just next to the river. I had a room on 6th floor with a lovely view towards Ft. Myers. Location is fine with a short distance to downtown Ft. Myers and Edison museum. Fine pool area overlooking the river, and several meal options in the area. Check-in is fine, friendly and quick. Only spot is the breakfast deal which I didn't find attractive. Your better of paying the regular price at the restaurant.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for choosing the Best Western Waterfront Ft. Myers. We are pleased you enjoyed your stay and were able to take advantage of all our wonderful amenities including both our onsite restaurants the Three Fishermen and IHOP. We hope you choose us again on your next stay.

"8 day stay in Fort Myers"

4
07/11/2015

We stayed at this hotel because it was close to our friend's condo. We loved having IHOP and a seafood restaurant on the premises. We loved the grouper at the Three Fisherman and loved Danny at IHOP. We had the best view of the river and the manatee as they came to visit. We will stay again when we come down. You are close to everything, Sanibel beaches, Naples and Marco Island and even visited Sarasota to see family. Loved downtown Fort Myers with the quaint restaurants. Very nice staff at the registration desk. Everyone was friendly and helpful. Liked the coffee maker and mini frig. Great value.The pool was great and we were the only ones there when we visited.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your glowing review, we are so pleased we exceeded your expectations. We are glad you took advantage of our many amenities including the Three Fisherman and IHOP restaurants on property. We agree we have breathtaking views beautiful pool and an awesome staff. Thank you for sharing your stay at the Best Western Waterfront Ft. Myers.

"STAY AWAY!"

1
23/10/2015

By far the worst experience I have ever had with any hotel. I have been in and out of hotel rooms for the last 5 years for work and have never had anything close to this occur. Stay away from these people. They are liars and thieves. After my stay I noticed an extra $150 charge on my credit card. I called the hotel and spoke with someone at the front desk. She advised me this charge was for smoking in my room but their was no documentation of it and that I would have to speak with someone in management regarding it. For the next three days I called multiple times a day, left several messages for a member of management but never received any type of communication in return. I called the customer service number due to the lack of response. Customer service created a file regarding the situation and sent it to the hotel for them to respond to me within a specified time. Two days later I received a call from the manager (Ashley) at the hotel. She told me that charge was for smoking in the room and that they would keep the charge as is. I informed her that I don't even smoke, how am I being charged for this? Their was also no documentation of it according to the front desk staff and customer service. She stated it was documented in the house keeping files and the other people don't have access to them. Regardless, I don't smoke! After beating around the bush and not coming out and saying it she finally stated that it was for smoking marijuana in the room. Members of staff supposedly witnessed smoke coming out of the room and when they went in the next day for cleaning it smelled like smoke. She also stated that I was lucky that they didn't call the police. At this point I am obviously very angry because this in no way shape or form happened. I said if I was smoking in my room then why didn't the staff say something or come to my room? She said that the staff wasn't supposed to confront people in that situation because it could be dangerous for them. Fair enough!Why didn't you call the cops then? I wish they would have because if they did then none of this would have occurred because I don't smoke...anything! They also could of called the room and said something so there wasn't a physical confrontation. Their was never any mention of me supposedly smoking or being charged for it when I checked out or at any other time. After 10 minutes of arguing about it she said she would split the charge with me and only pay $75. That's great, that's better than $150 but not for something I didn't do especially when they cant provide any documentation or proof besides the staffs word which is apparently more valuable than their customers word. She also offered to compensate for the incident on a future stay. Right...because I will ever come back to this hotel. Now you know... if their are illegal activities going on at their property they wont do anything about it or call the cops. Real safe environment to stay in! However, they will charge you for something you didn't do without saying a word to you about it. Congratulations Best Western! You just lost a customer for life over $150 and a lying staff!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for taking the time to comment on your stay. As you can see from past comments this is not typical of our property and we will look into your concerns with our staff and Management.

"What a suprise"

4
23/10/2015

Stayed at the Best Western Waterfront in Ft Myers. Great price, nice balcony, beautiful view, and really nice room. Best deal in Ft. Myers. I will stay there the next time I am in Ft. Myers. I was staying at the Hilton Garden Suites. It was $55 more and had no view, or balcony, and I needed my own pillow. The pillows at the BW were great. It was a surprising experience.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
we are so pleased we Surprised you with our Clean and comfrotable rooms and GREAT staff. We are so pleased you enjoyed our great views and Awesome locations thank you for your comments.

"Quick get away"

4
22/10/2015

We wanted a quick get away from the terrible New England winter. My husband and I stayed 3 nights. We loved our room and the patio with a lovely view of the river. The furnishings could use updating, but everything was very clean. I would definitely stay again. Staff very attentive and friendly. It is a great location overlooking the river. The restaurant on the property was great! We ate there twice!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Glad we were able to help you escape the cold weather of New England. we are pleased you enjoyed our Great locations and our awesome staff. We will be happy to help you escape the cold weather anytime.

"great view"

4
13/10/2015

I come to this hotel every time I visit my children, it has the best view and awesome at night. The service is great, people very friendly. I tell every one this is the best place to stay in the Fort Myers area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Welcome Back!!!!! We love love love to see our guest returning time and time again. We are over the moon taht you enjoyed your stay with us yet again and we arepleased that we continue to exceed your expectations. Thanks for making the Best Western Weaterfront Ft. Myers your choice when visiting the area.

"GREAT VIEWS...GREAT ROOMS!"

5
12/10/2015

A great place to stay. Staff is professional and personable, rooms are clean and comfortable and plenty to do around the area. Restaurants...shopping...all readily available no matter which way you turn from the hotel. Make sure you get the Waterfront view, if possible!

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
I believe you summed it up just perfect.... Great Staff, Great Shopping, Great Restaurants, Great views. Thanks so much for your comments and so glad you enjoyed your stay.

"Great Service!"

5
12/10/2015

The hotel was clean and the staff was very friendly. The breakfast at ihop every morning was a great benefit. The seafood restaurant was delicious and so convenient. My son loved being able to fish and be right on the water. This was a great place to stay and will stay there again when we are in Ft. Myers.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you so much for choosing the Best Western Waterfront Ft. Myers. We are so pleased you enjoyed your stay with us and that our staff was so helpful. We agree with that the Three Fishermen Restaurant is the Best food in town. Thanks for your comments and we hope to see you back soon...

"Best Night's Sleep!"

5
08/10/2015

I spent one night here. I had a wonderful view of the water from my balcony. The room was spectacular! When I arrived it was clean, welcoming and spacious. This is a great location close to everything, and there's an IHOP literally next door. From check-in to check-out the staff was super friendly and helpful. I would recommend this hotel to anyone staying in the Fort Myers area.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thanks for choosing the Best Western Waterfront Ft. Myers. We are so very pleased you enjoyed our Awesome Hotel, Great staff and breathtaking views. So happy you too advantage of our IHOP on property. hope to see you again SOON..

"Tired and Worn"

2
03/09/2015

Very nice and helpful people at the front desk. The view of the water is great, the pool looked inviting. That's the good part. The rooms and rest of the facility are tired, worn and less than one might expect for $99 per night. Plus the entrance is very difficult to navigate unless you've been there before, otherwise you find yourself crossing the bridge to another town and coming back to try again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
thank you for taking the time to comment on our property, as I'm sure you could tell we are updating rooms and cosmetic details. We do have great views and our location on 41 just over the Bridge to downtown proved to be a great location for our guests as well. Our staff will always work hard to make sure your stay is a GREAT one.

"A Room with a View"

3
30/08/2015

We spent 2 nights at this hotel on our visit to Florida. Good large room and bathrooms. For the most part clean but carpets felt a little sticky in places. The best part about the room were the great views out to the river, the best wake up views of any of the hotels we stayed at :D Nice little gym which we made use of each morning. The swimming pool looked good with towels provided but we didn't actually get time to try it out as we were visiting friends in the area. Lots of restaurants close by including an IHOP immediately next to it and a seafood restaurant next door which we didn't try. Would be happy to stay here again.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for your comments and we are pleased you enjoyed our large rooms and GREAT views. Hopefully on your next trip you will have a chance to eat at our onsite restaurant the Three Fishermen.

"View at a resonable price"

4
28/08/2015

We had a nice room with a great view of the bay at a quarter of the price of most water front properties. The hotel was still being upgraded on the outside but the rooms were nice and the view was great.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you for choosing the Best Western Waterfront Ft. Myers. We are pleased you enjoyed your stay with us and were able to take advantage of our spectacular views.

"Snooty Rat Hole"

1
26/08/2015

Stay away! Unless you want to get out of your shower and have the bathroom floors instantly turn to mud, that's after sleeping in a funky smelling room( who knows what was on the rest of the floors) then paying for your breakfast next door because there is no breakfast area here. Then dealing with a snooty front desk person who everytime we mentioned something her response was well you had a view of the pool and river. Who cares about watching grandparents with grandchildren in the pool. Or anyone for that matter. 0

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
I hope you have the wrong Hotel because as you can see from past response that does not sound like our property. We go out of our way to make every guest experience a GREAT one. Our staff always tries to exceed your expectations. We will take a look at all you concerns to assure this is not typical of our property.

"Fort Meyers reuni9on"

3
25/08/2015

Hotel views and rooms very good for the money. Staff was also very good and helpful. Value for the money was also very good. We stayed 5 nights. The only thing we did not like was the condition of the elevator area outside the rooms in the east tower where there were bird droppings and other droppings. The inside of the elevator was also dirty and the elevators were very slow.

gwendysuethurman, Guest Relations Manager at BEST WESTERN Fort Myers Waterfront, responded to this review
Thank you fro taking the time to comment on our property, we are so very pleased your enjoyed your stay with us. We will also address your concerns with staff and Management.