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Best Western Hotel Le Pont D'Or, Figeac

3.5/5  - basé sur 251 notations.
Avenue Jean Jaures, 46100, Figeac, France - See map

Located in the heart of the historic town of Figeac, overlooking the Cele, The Best Western Hotel Le Pont D'Or enjoys a typically Quercy atmosphere. It was awarded the European Ecolabel in September 2010. Created within the walls of an ancient building of 13th century, it combines elegance of vaults, stone charm, modernity and tradition. Our 35 rooms are all soundproofed, air conditioned, have free wifi access, and equipped with all the amenities of a hotel with international standards. A dynamic and attentive staff carefully monitors the quality of your stay. In the morning a full breakfast buffet is available. In our restaurant, Le Pont d'Or or upon its shady terrace, overlooking the river, our chef will delight you with his dishes, combining tradition and refinement. By late afternoon, in the bar, the intimacy of a warm and friendly welcome awaits you. Business travelers will be delighted by the elegant meeting rooms, which allow them to work in a relaxing atmosphere. The pool on the roof, fitness room and the sauna will all help you to relax. Enjoy your stay.

Best Western

Hotel Le Pont D'Or

LABEL_ITINERAIRE

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Hotel advantages

  • Restaurant
    Restaurant
  • Outdoor pool
    Outdoor pool
  • Air conditioning
    Air conditioning
  • Cocktail lounge
    Cocktail lounge
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Sauna
    Sauna
  • Game room
    Game room
  • Tennis court
    Tennis court
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Guest reviews

In partnership with tripadvisor fr
based on 251 guest reviews
NOTE ISSUED
Excellent
48
Very Good
106
Average
68
Poor
22
Terrible
7
REFER TO NOTICE
Business Business
52
Couples Couples
112
Family Family
26
Friends getaway Friends getaway
31
Solo travel Solo travel
15
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"A good basic stay"

3
10/06/2018

I stayed at the Figeac Best Western in May for a business trip. As this is one of the only hotels in this sleepy little town (certainly the only name-brand hotel) it's a little difficult to know what to expect. I guess I would expect more of a Best Western in a larger city. The front desk personnel were courteous and polite but distracted by multi-tasking in the restaurant and elsewhere. There are not a lot of amenities other than the restaurant. You don't necessarily need a car to get around Figeac, although I can't imagine you wouldn't have one. There is free parking just down the street from the hotel. The restaurant is convenient in that it is open daily, whereas many restaurants in the city are closed on Sundays and Mondays. The breakfast had a decent selection of continental offerings. For dinner, there is a full bar and full menu, although they don't serve until after 7 pm … usually closer to 7:30. When the weather is nice, you can sit outside next to the river. It looked like the only restaurant that offered that kind of setting. The fish and the duck dishes were decent. On nights when other restaurants are open, you can easily walk to just about any of them. My room was very basic. It was spacious enough, but there wasn't much appealing about spending any time in there. The bed was composed of two twin-sized beds pushed together. The desk was small but workable and the wireless access was fairly dependable. The bathroom was fairly large (actually, I had a handicap-accessible room) but lacked amenities. There was one soap dispenser at the sink and one at the shower. While it wasn't luxurious, it was kept clean. Sleep quality was ok. My room was near two intersecting streets and I could hear cars and trucks constantly. I imagine this hotel is probably the best in town, but there isn't much competition. I'd stay again if I'm every in Figeac because it is convenient and, well, there isn't much choice.

"A good hotel with great staff. "

4
12/05/2018

We booked this hotel through Brittany Ferries and knew nothing about it until we arrived. We were greeted by a friendly receptionist with a great smile. She also greeted us by name before I said anything. A simple act but made us feel right at home. The room was clean, well light with a very comfortable bed. Bathroom was also bright and well appointed. Breakfast was varied with a concentration on local produce. The only downside for me was the A/C wasn't turned on. They advertised A/C in brochure so it was a large problem for me as the temp on the first night was 30deg. However they provided a fan which did help a lot. Having said that, the hotel surpassed all my other expectations and I would definitely stay when I'm next in the area. I have no problem recommending this hotel.

Chef de Recepti... H, Responsable réception at Best Western Hotel Le Pont D'Or, responded to this review
Dear Sir, Thank you for your comment . We would be happy to receive you again in our hotel. Best regards The reception - Pierre-Emmanuel

"Excellent location, good accommodation"

5
08/04/2018

Just walk across the bridge and you are in the old town of Figeac, this is well worth a visit. The hotel is clean and presentable, adequate sized rooms, good bathrooms, tea and coffee making in the rooms, large comfortable beds - staff and service all excellent - recommended.

Chef de Recepti... H, Manager at Best Western Hotel Le Pont D'Or, responded to this review
Dear Sir Thank you for you comment we hope to see you again in our hotel. Best regards The reception - Pierre-Emmanuel

"Good to be back"

4
13/03/2018

It had been nearly 10 years since my business travels took me to Figeac, and it was nice to see the rooms had been redone at the Best Western. Even better, the restaurant has been improved, and the bar is well stocked with good Cahors wines. It was a pleasure to be back, and the staff was very friendly.

"Fantastic Figeac Hotel"

4
09/01/2018

Very helpful staff! Comfortable room and bed. Clean enough but not spotless. Adequate buffet breakfast. Good value for money, especially as upgraded to river view room "due to availability" even though not many guests.

Chef de Recepti... H, Front Office Manager at Best Western Hotel Le Pont D'Or, responded to this review
Thank you very much for your feedback! We value our guests' comments and do our best to always improve. We are glad that you enjoyed staying with us and we look forward to welcoming again soon. Kind Regards from Figeac,

"Gorgeous! "

5
06/08/2017

A lovely hotel. We were given a warm welcome by the lady on the desk and shown to our room which was gorgeous and spacious. Not sure how we came to have a suite, but we are not complaining. The room was clean and modern. We stayed for two nights and ate at the terrace restaurant both nights. It was clearly the nicest restaurant in town and set right on the river, Food and wine were both lovely and good value. ( good for vegetarians too) Figerac us an interesting little town. We visited the Saturday market and did the walking tour. All good. Parking near the hotel is easy even if you can't get into their car park. A lovely hotel!

"Lovely summer evening"

4
16/06/2017

Our room was very clean and the decor up to scratch. Lovely to have kettle and tea/coffee. The staff in Reception were very good, professional and helpful. We liked this hotel very much. We had dinner beside the river which was a great location, but the food was ordinary and not well presented. The young waiting staff were a bit busy, bit slow, but doing their best. The breakfast was great - really good selection of plentiful fresh foods. We would definitely stay here again. We loved Figeac. The hotel is well placed on the river in the centre of town with parking very nearby at the back entrance. It's a few mins stroll into the old historic district.

Régine D, Front Office Manager at Best Western Hotel Le Pont D'Or, responded to this review
Good Day, We would to thank you for your very kind comment about our hotel. We are very pleased that you enjoyed your stay with us. We are looking forward to seeing you. Kind Regards, Reception team

"Superb staff "

4
15/06/2017

This hotel tries to make the most of everything. Great location, on the river, and if you've just biked several hours in the hot Dordogne sun, it has fantastic aircon and bar service Only slight negative is the small room size, but it's the only minus. Breakfast and wifi are the best, and as mentioned, staff go out of their way to be helpful.

Régine D, General Manager at Best Western Hotel Le Pont D'Or, responded to this review
Good Day, We would like to thank you for your kind comment. We are very pleased that you enjoyed your stay in our hotel. We aim to go beyond expectations whenever possible and to hear that we succeeded is always a great achievement for the team. In hope to have you again in our hotel. Kind regards.

"standard hotel in prime location"

3
09/06/2017

the public areas are very nice and promising, nice restaurant with lovely terrace looking the cele river. the lobby is nice and staff friendly, but the room was disappointing, other friends of our group said they had very small room, we have extra space and extra very old and dirty sofa, the location of the hotel is excellent and wi-fi works o.k.

Régine D, Responsable réception at Best Western Hotel Le Pont D'Or, responded to this review
Good Morning, We would like to thank you for your comments. We are glad that you are pleased with our restaurant and staff. Regarding our rooms, we understand your point of you and we would like to let you know that we are busy renovating them one by one. We hope to see you again and enjoy our new rooms. Kind Regards, Reception

"One night stay"

5
03/06/2017

A good standard hotel in the centre of town right by the river. The room was comfortable and of the standard expected of a Best Western hotel. We ate our evening meal and breakfast on the riverside terrace - a beautiful location. The food was excellent and there was a good choice at the self service breakfast bar. There was an indoor pool but unfortunately we were too tired from our full day hike to contemplate a swim!

"Room needed a good clean"

3
11/05/2017

The staff at this hotel were very pleasant and friendly but the room was disappointing. The skirting boards were REALLY dirty and couldn't have been cleaned for months. The bedside tables were also quite dusty. The pillows had a pretty stale and well used smell as well. Not very nice overall.

"Perfectly OK - but not wow"

4
26/04/2017

This is a very satisfactory hotel just outside the centre of medieval Figeac. The room was comfortable and clean - but I found it dark - orange walls and dark wood. The staff were most helpful and pleasant. The dining room was closed on the Sunday evening we arrived and we were recommended a local restaurant that we returned to the following night. Breakfast was fine - but we never succeeded in getting our eggs to boiled to even half cooked. there is a pool, sauna and fitness room which we did not try out.

Chef de Recepti... H, Responsable réception at Best Western Hotel Le Pont D'Or, responded to this review
Hello. Thank you for your message. We understand that you could find the room you were in a bit dark, but we would like to specify that we are gradually renovating them to improve on this matter. We take good note of your comment about the breakfast. We'll definitely check the egg boiler in cause. Thank you again for you lovely comment and we hope to see you again soon.

"OK but not outstanding"

3
16/11/2016

Disappointed to find restaurant closed. Wifi OK, has carpark. Room and bathroom both OK but nothing special. Corridors a bit grubby and used-looking. A lack of freshness not overcome by use of scented cleaners in the room. More than we really wanted to pay out of season.

"A nice hotel in a great location"

4
02/11/2016

I booked this hotel last minute whilst traveling around France, we were happy with the location, I got a river view, very impressed, room was very large, parking was a 20 meters away, great for cars, alright for my motorcycle, but not perfect, would highly recommend this hotel tho, and a fantastic town to visit

"excellent situation"

4
27/10/2016

We stayed four nights in this comfortable and simple hotel in lovely position overlooking the River Lot, only yards from the old city centre. Our room was a bit small and it was well worth having the balcony overlooking the river. Friendly staff. Very good breakfast.

"Excellent hotel, great location!"

5
19/08/2016

I spent one night here as part of a cycling tour around France and was not disappointed by the hotel after a day in the saddle! The location of hotel is fabulous, overlooking the river - especially, if like me, you are lucky enough to have a room with a balcony directly above the river. The room had great facilities including a kettle which is a huge bonus when in France!! There was good quality wifi and an excellent hair dryer too. The hotel is close to the centre of the town which is wonderful with old buildings and great restaurants. I would highly recommend.

Chef de Recepti... H, Responsable réception at Best Western Hotel Le Pont D'Or, responded to this review
We would like to thank you for your very nice comment and we are glad that you enjoyed your stay at our hotel. We will be delighted to welcome you again in the future.

"Good hotel, well situated"

4
06/07/2016

Spent one night here with group of motorcyclists doing a tour of France. Good location, overlooking river. My room was quite adequate, also overlooking the river. Quite a lot of traffic noise from busy intersection, but only during day. Close to town centre. Nice bar for drink in evening. Breakfast was adequate but no bacon and no ham. Yes, ok, it is a momentary snapshot. 5 minutes before/after... probably both. But it is the first time, on this trip, that it has happened and therefore notable.

"Forget any negative reviews"

5
12/06/2016

I read some of the past reviews. Some slightly negative. We found nothing to fault this hotel. Nice modern room with full bath. Not noisey at night. Comfortable bed. Excellent meal last night in the restaurant. Service was fsntastic too. The staff have very good English-speaking skills. Great location opposite the medieval streets. English channels on the TV. Strong wifi.

"A week in Figeac"

3
21/02/2016

I was booked into this hotel as a business layover, visiting a local company. The hotel desk staff were reasonably welcoming and assisted a colleague of mine whose hotel reservation, for whatever reason, was missing. There was a small amount of decorating going on in the lobby, which was not a problem. Bar staff were not so welcoming. I ate here twice - the food was reasonable and medium priced. Unfortunately got a room at the end of the hotel, very subject to traffic and road noise throughout the night. No/limited parking, poor breakfast.

"Beautiful place"

5
12/11/2015

One of the most charming towns in the world, and a very nice little cosy hotel. Feels like a fairy tale, the windows overlook the river. A most beautiful view from the hotel window - you see the river right beneath. The staff are very nice and welcoming

"Perfect outside location, Wonderful food"

5
27/10/2015

A perfect summer evening, outside on the terrace, overlooking the river. The young staff were attentive and very helpful. The Menu was excellent and our choices were outstanding. Why do provincial restaurants in France have the most wonderful food and this location was no exception.

"Favourite town in the Lot!"

4
22/10/2015

We had all sorts of problems booking a room in this hotel due to a French website and the reception staff were amazingly good at sorting it out for us. They speak very good English, so much better than our French! Our room was a little disappointing on first inspection, it could do with redecorating perhaps and was quite small, but it was very comfortable with a great bed, had all the necessary amenities and was clean. The bathroom and separate toilet were small and clean and well laid out. The breakfast was absolutely delicious, there was something for everyone at the buffet. It was a very comfortable stay with excellent staff, everyone was very friendly and professional.

"An amazing town"

4
01/09/2015

Figeac has got to be by far one of the most beautiful towns I've been to in France. Luckily for us, Le Pont d'Or hotel is simply a bridge away from the cobbled streets and stunning architecture. We stayed here for one night - the room was nothing special but had everything you need. We booked a room with a balcony overlooking the river and it was nice to be able to sit outside watching the river and world pass by. An added bonus was the rooftop pool which was very refreshing after a 4-hour trip in the French heat. We didn't get to use the restaurant as we headed into the town for our meals so we will certainly give that a try on our next visit, which hopefully won't be too far away.

Chef de Recepti... H, Front Office Manager at BEST WESTERN Le Pont d'Or, responded to this review
Dear Madam, We would like to thank you for your comments and we are glad to hear you enjoyed your stay with us in our beautiful city Figeac. We hope to welcome you soon in order for you to go to our restaurant. Best Regards, The reception team

"Glorious location in an extermely interesting town"

5
19/08/2015

The hotel is easy to find on the banks of the river rigjht in the mioddle of the old town. Yes the hotel car park is often full but there is plenty of free parking further down the road so no problem. the rooms aren't huge and traditional but spotlessly clean. We stayed for 6 nights - the first night was at the back of the hotel but we upgraded to the front with a balcony for an extra 20 euros a night which was well worth it - and the wonderful friendly staff actually moved our luggage for us. The new room 222 was right underneath the swimming pool pump which went continuously from 8.00 am until 9.00 pm but only a problem if you wanted an afternoon doze and actually no louder than the (very effective) air con. Not all of the riverfront rooms have a balcony and our balcony was not covered in which was a shame as we had considerable rain (mid August). Although facing the old town we found the hotel very quiet A fridge would have been nice but shops are close by. We didn't have breakfast at the hotel and only ate there one lunchtime but the 3 course meal was pretty good and excellent value. A lovely stay, lots to do and see close by and the annual music festival in August is worth catching. Can thoroughly recommend this hotel.

Chef de Recepti... H, Manager at BEST WESTERN Le Pont d'Or, responded to this review
Dear Geoff, Thank you for your feeback, we are very happy you had such a good time in our hotel. We hope to see you soon in Figeac. Kind regards, The reception team

"Nice and quiet"

4
29/07/2015

I took a room for a whole week with balcony over the river... superb. Good breakfasts, attentive personnel and a spacious room. It is a value for money 3* hotel in a very good location. The use of sauna is not included in the rate and the pool was not operative instead the weather invited to use it.

Chef de Recepti... H, Responsable réception at BEST WESTERN Le Pont d'Or, responded to this review
Hello Maritel and thank you for your feedback, We are delighted that you enjoyed your stay here. If the pool was not in use yet when you cam in may, it was because the weather was not stable enough for a days in a row, and the water is naturally heated, so it needs time to warm up. We hope to see you again soon and offer you a great experience again! Best regards, The reception team

"Beautiful Figeac"

5
04/07/2015

Hi Folks, If you find the review of help, please click the helpful green tab at the end. THANKS. My Wife and I stayed here on Saturday 13th June, for one night only. The fee was 90 euros, without breakfast. We enjoyed a lovely drive down from Saumur, mainly on D roads. We found the hotel with ease and parked for free, in the hotels car park, some 20 meters down the road, opposite reception, on the other side of the road. All staff that we encountered, spoke really good English and on arriving, were allocated room 113. Everything was clean and tidy, everything worked just fine. There were tea/coffee making facilities and most important of all, the a/c was brilliant. Unfortunately, we did not have a river view, but for 90 euros, we felt it was a good deal. The hotel also has a lovely snug bar, which we both thought looked very English looking. The restaurant terrace looked a very special place to be dining, but unfortunately it was raining, so we took the short walk over the bridge, into the very quaint town. It was our first visit here and we both loved it. Some lovely bars / restaurant to be enjoyed, along with the odd square or plaza, with limited shopping. A very nice, relaxed atmosphere. Would return to both hotel and town without hesitation. Many Thanks Gary.

Chef de Recepti... H, Responsable réception at BEST WESTERN Le Pont d'Or, responded to this review
Hello Gary, Many thanks for your review, we are very happy you enjoyed your stay both in our hotel and in our lovely town. We hope to see you soon here and hopefully, it won't rain at diner time! Best regards, The reception team

"Location + Comfort"

4
29/06/2015

Hotel is right accross a short bridge from old Figeac. Everything was as you would want in a 3 * hotel. Staff was friendly and helpful. The only drawback was the small parking area but it was free as opposed to most other hotels. The attraction is the chance to have dinner and then walk through a medieval town in the evening, feel what it might have been like centuries ago, yet return back to the hotel without having to move your car.

Chef de Recepti... H, Front Office Manager at BEST WESTERN Le Pont d'Or, responded to this review
Hello and thank you for your feedback, We hope to see you soon in our property to offer you even a greater experience! Best Regards, The reception team

"Good location, needs updating"

3
23/06/2015

The location is excellent, right on the bridge and easy walking distance of the centre of Figeac. The hotel is very nice, but could be so much better. It is in serious need of refurbishment. The rooms look old and tired and even in the lobby, there is paint bubbling and cracking. The terrace overlooking the river is lovely and the restaurant is pretty good, although the service was a bit slow - we were quite a large group, so I think they wanted to serve the individual customers first - frustrating, but understandable. I have given it 3 stars but it is probably worth 3.5.

Chef de Recepti... H, Front Office Manager at BEST WESTERN Le Pont d'Or, responded to this review
Dear Madam, Dear Sir, We would like to thank you for your feedbacks ; they are very important to us in order to improve ourselves with regards to the specific needs and wants of our guests. We are currently making some renew in the hotel and the rooms in order to be up to date. We hope you enjoyed your stay with us as well as the city of Figeac and its region ! Best Regards, The Reception

"Excellent hotel in France"

5
20/05/2014

I was a business trip and I chose this hotel from the old village. Hotel was cozy and unfortunately I could not have a dinner because i arrived late. Restaurant is along the river and looks like from the old movies. Service was excellent and staff very helpful--- Who says the French people are rude?