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Best Western Hotel Sunland Park Inn, El Paso

3.5/5  - basé sur 150 notations.
1045 Sunland Park Drive, 79922-1325, El Paso, United States - See map

Location is everything, which is why our El Paso hotel is just a few blocks from the Sunland Park Racetrack & Casino, and a short drive from the El Paso Convention Center. Close to UTEP University and also just a few blocks away from Sunland Park Mall, all of the top destinations are minutes from our El Paso hotel. We're located near major freeway I-10, so it's simple to travel around the area. We're close to the mall, so picking up souvenirs and essentials is a breeze. However, it's also quick and easy to get to some of the top destinations in the city. University games, hiking, horse races, and concerts are just a few of the local activities available. No matter what your interest or hobby, there's something in El Paso for everyone. From business travelers to leisure travelers, count on our El Paso hotel to provide top notch accommodations, friendly service and quality amenities. We're a home away from home for construction workers in town for a job. Employees of local businesses and agencies depend on our El Paso hotel to provide spacious, quiet rooms for taking care of business. Our free breakfast is the ticket to getting a fruitful day started right. Enjoy stacks of hot waffles, cold and hot cereal selections, pastries, fresh fruits, and yogurt along with other breakfast favorites. Our famous 100% Arabica coffee or chilled juices are the perfect addition to a hearty breakfast. Our El Paso hotel is known for offering clean, comfortable rooms and the best in service. Enjoy the added luxury of flat screen TVs in all our rooms. We understand that whether you're on vacation or on business, you deserve to be relaxed and catered to. That's why we put guest comfort at the heart of everything we do. Book your well-appointed room at Best Western Sunland Park Inn, where value and quality come together! Enjoy your stay.

Best Western

Hotel Sunland Park Inn

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Hotel advantages

  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Safe deposit box
    Safe deposit box
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Guest reviews

In partnership with tripadvisor fr
based on 150 guest reviews
NOTE ISSUED
Excellent
40
Very Good
43
Average
26
Poor
24
Terrible
17
REFER TO NOTICE
Business Business
28
Couples Couples
45
Family Family
49
Friends getaway Friends getaway
8
Solo travel Solo travel
13
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Casino hotel does it all"

4
06/06/2018

The BW has all the room amenities but no breakfast included. For that you pay at the casino. Surprisingly quiet. Staff are all helpful. Clean and comfortable. Getting there is a challenge with all new road construction.Stay the course, it is worth it.

"Wonderful staff"

5
29/05/2018

I had a wonderful five night stay. The staff was helpful and friendly. The front desk answered all questions I had about the surrounding area and helped me find great "home town" restaurants instead of the chain restaurants . The pool was clean and cool in the 100 degree weather! My room stayed clean and they kept me stocked with coffee! The breakfast was good but minimal, which was not an issue for me. Wifi is offered. Parking is tight, as it is all in the front. I stayed in a king room, which also had a couch that made in to a bed.

"Motel stay"

4
06/05/2018

It was easy to reach the Best Western Motel, The breakfast was plentiful and good. The motel was very nice and the staff was pleasant and curtious.We will stay at a Best Western Motel again. Thank you.

"Needs to be updated"

3
05/04/2018

When I first arrived there was someone before me which was great, however the clerk did not even acknowledge me. Once she waited on me she was pleasant. The room was OK. The pull out was horrible it was dirty under the bed. You could feel the springs Everyone of them. The couch itself was dirty and need replacing. I was disappointed. The breakfast was good with no complaints.

"Very nice hotel"

4
17/03/2018

This seems to be a newly refurbished hotel, very nice and clean. I was worried about the traffic noise since we were at the front of the hotel but it was very quiet. I was surprised to see they had an elevator, a great feature for someone who is disabled and unusual in a hotel this size. Our room was lovely and clean, the bed was very good and the sheets and towels were good quality. My only complaint was the bathtub. The tub surround was not installed properly and the tub, although clean was stained.

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
Dear Pam M, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 915-587-4900. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Cynthia Garcia General Manager Best Western Sunland Park Inn

"Not good for me...."

2
11/02/2018

Opened door of room to a once smoking room of a roadside motel...very evident and annoying to especially when sleeping with a machine. Room very dated and was not clean to my satisfaction, bathroom had a towel on the floor and fridge is old and rusted. Biggest issue was coming back to hotel after a long day out (midnight) and having my door cracked open, thankfully looked like nothing was touched!!! I know the door was closed when I left as I forgot the keys in my room and had to get a new one made before I left to start my afternoon...so I pulled and pushed on it a few times prior to returning to the FD for my new key. Front desk agent at check on was great, the overnight who I called to report my door open didn't seem to know how to handle, should have saved my rewards points used for my stay for a better location. Breakfast eggs were cold and the pickings were slim!

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
We are so sorry for your bad experience at our hotel. I will go over with my employee all of your comments so we can all do better. Thank you!

"Sunland"

5
12/01/2018

Off the Interstate. Staff very courteous and helpful. There was construction but not hard to find visually or on Google maps. Time zone change was not hard to adapt too. Wal-Mart down the street and a few other local stores.

"It's okay."

3
04/01/2018

My main complaint is that the carpet was extremely filthy in our room. My children's feet were black after walking barefooted for about an hour in the room. Otherwise, this hotel is perfectly pleasant and what you'd expect from a budget hotel.

"excellent place"

5
26/12/2017

quality/price very good. very friendly staff. quiet place.It's close to the mall. There is a lot of restaurant at a walking distance. Also There is a casino, a cinema, and a gokart place nearby. I always stop there when i'm in the area.

"Nights Stay"

4
15/12/2017

Even with the road construction on Highway 10 we found this hotel easy to get to. I was an excellent value for what we needed and it was pet friendly. We try to stay at Best Westerns whenever we can and if we find ourselves in El Paso needing a room we will stay again.

"GREAT PLACE TO SLEEP"

4
28/11/2017

The locations was safe. Hotel lobby was clean. Breakfast was better than I expected. Our first room was supposed to be non-smoking but the previous person smoked in the room. We went to the front desk and our room was changed with several apologies. Second room was clean also, but didn't have a smoke smell. The rate that my wife and I got for the room was excellent and the establishment and its employees were very nice. I will be back and will recommend the location to my family as well.

"Best Western Sunland Park"

5
25/11/2017

Was greeted immediately and check in was quick. Hotel close to freeway for quick access. If you are planning trip in the El Paso area choose Best Western for you hotel of choice. The staff are quick to expedite your check in and offer any assistance you may require.

"Awesome"

5
10/10/2017

Really nice hotel. With a hot breakfast. Beds are comfortable and the room was clean. Extremely close to the Sands Casino in New Mexico. If you want to do some gambling. Twin Peaks restaurant in walking distance as well as a McDonald's.

"Hell"

1
06/10/2017

Parking requires long walk. Nobody at front desk for check-in. I yelled for five minutes until someone came. Then she let's staff use her computer during check-in delaying the process further. Finally made it to the room and was hoping to watch baseball wildcard game but remote doesn't work. I picked up the phone to call the desk and my hand stuck to the phone. That problem promptly fixed. 10pm walls shaking from boom box some where. I opened the door and tweakers are sitting on the sidewalk in front of my room. They said it was their music and they turned it down, from super loud to very loud. Called desk , noise went to just loud. 2am music finally stops and goes to loud argument on my door step. Music starts up again 5am. No sleep. No help. Beware of this hotel. Front desk shrugs shoulders like " this is El Paso, what did you expect".

BestWesternHotels, Corporate at Best Western Sunland Park Inn, responded to this review
We are sorry to hear that your recent stay with us did not exceed your expectations. We appreciate your feedback and will use it to make improvements to offer guests a better experience in the future. We hope you will give us another chance and stay with us again. -Best Western Hotels & Resorts

"Good Hotel"

4
01/10/2017

I expected it to be a bit noisy but it wasn't. Just a bit off of I10 in a convenient location but the GPS had problems finding it. We had driven across Texas in one shot (11 Plus Hours) so a peaceful sleep was welcome. The room was standard BW and clean. I suspect that it was fairly new.

"CARPET is VERY DIRTY"

1
18/09/2017

Room cleanliness can be improved. The carpet was sticky and grimey. Coffee machine has a dried up coffee pod in it. I would not recommend this room. The price is ok and the location is ok. Parking is also not properly enforced

"Excellent Service Makes a Big Difference"

5
11/09/2017

We will never forget the service we received from Caesare' at the time of our check-in as well as through our stay on her watch. She was just fantastic and just one of the reasons why we will continue to be Best Western members.

"Chain saw massacre"

4
21/08/2017

This hotel is convenient despite the construction in El Paso. Rooms are typical overnight only but comfortable. Staff is pleasant but telephone booking was challenging due to the accent of the clerk. Bring your OWN razor. What they gave me was about as good as using a dull Homelite chainsaw!!

"Double Standards"

1
23/07/2017

I stayed at this hotel for a week and parked in the same area 3 days in a row. On the fourth day I was told by and employee that my manager will not allow you to park in that area. I asked what the difference was and she stated " ITs what my manager said" However an hour later a vehicle just like mine was allowed to park there. I also noticed that there were vehicles parked in the fire lanes right under the security camera. So They don't care or don't look at their cameras.

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
Let me star with an apology and let you know that all front desk advice every guest about our parking. We do let them know that they can't park in the fire lane if they still do so they can get a ticked and we are not responsible for it. Also if you take more then one parking we will let you know to park on the far back we had had other guest complain about that too.

"Very Good Place to Stay"

4
19/07/2017

Outstanding employees, Very Clean rooms and comfortable beds. Some parking difficulties but can easily be overcome. Breakfast was typical BW I will stay there again if in El Paso, TX. Basically no complaints.

"Lacked cleanliness"

2
18/07/2017

Not impressed with my stay. One of the beds looked as if someone had recently slept in it. Pulled the sheets back to find multiple long, black hairs throughout the sheets. Luckily there were 2 beds in my room. The bed I did sleep in, was quite comfortable. I also was surprised to find more long hair in both the bath tub & sink. I'm not sure my room was cleaned very well. When I turned on the water in both the tub & sink, it originally came out with a brownish/yellow tint, then eventually turned clear. I will say that the continental breakfast was really good. Many tasty options to start the day. The service and employees were very nice and accommodating, as well. I just can't leave a positive review, based on the cleanliness of my room.

"nice property"

5
06/07/2017

hotel was new and very nice...staff were pleasant...had pizza delivered for dinner...would be nice if there were more restaurants close by...breakfast was ok...nothing special...they could have more parking close to rooms but there is no extra charge...rooms were very clean and nice...

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
We appreciate every comment Thank you and thank you for your business!

"A good hotel"

4
11/06/2017

Could not hear any road noise - Great! Great hotel for an en-route stop. Friendly & courteous staff. Breakfast is OK. (I've had much worse). Not far from the Interstate. I-Net worked great.I would stay there again. A+++

"Great Stay"

4
03/06/2017

Very polite and professional staff. Room rates were excellent. Breakfast was surprisingly good. Hotel was within close proximity to many other restaurants which was good for me since I was there for the week.

"Good"

4
27/04/2017

I stayed just one night at this hotel and it was cheap , very clean and it is closer to the Highway , very good deal for the money , the locations could not be better and it was very very clean , I will stay at this hotel If I have to stay in El Paso , no doubt !!!

"Good place for a short stay!"

4
05/04/2017

We were there for a few days, and the little time we spent in the room, it was quiet. It was within walking and driving distance to gas stations, restaurants/ diners and even a casino down the street. There's a mall on the other side of the freeway as well. The room, the bed and lobby were all clean, presentable and comfortable. We had no problems with any noise since we were on the back side of the hotel. The staff was courteous and professional and we would definitely stay here again.

"Value Option"

5
01/04/2017

I found this to be a good alternative to the other hotels I normally use and at 1/2 the price. Being closer to downtown than the others, it gave me a few minute jump on traffic. The breakfast seems the same as the other places I stayed, so I did not miss that.

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
Thank you so much for your comments!

"Overall stay"

4
20/03/2017

My wife and I have used this Best Western quite a few times in the past. We have always had great staff service and we enjoy the breakfasts. The BW beds are the greatest and SO comfortable! The only thing I would change is the parking. It is small.

GarCindy, Manager at Best Western Sunland Park Inn, responded to this review
Thank you for your comments!!!

"El Paso visit"

4
19/03/2017

This was the trip back to El Paso to share with my wife where I grew up went to school played at the playground ate wonderful food Chicos tacos. Showed her the Rio Grande and the bridges going across to wireless, transmountain road , Scenic drive

"El Paso"

5
13/03/2017

We chose this hotel because it was convient to get to and close to the casino. The staff at check out was on her phone and I had to get her attention. Breakfast area a little small. Attendant was curtious

"Average, but decent."

3
10/11/2016

If you can't afford to stay nearer the airport this place is fine. Not as fancy as the Best Western Plus near the airport, but it's fine. I would stay here again. Not very many good eateries in area and it is on a very busy street , noisy street.

"this is a motel"

2
10/10/2016

Room was on the second floor, our room faced a busy street, difficult manoeuvering to get our belongings to the room. Noisy throughout the night with traffic. Breakfast included minimal choices and the hotel is understaffed. Wouldn't stay here again.

"Nice Hotel but Busy Street"

4
17/09/2016

Room and service was nice but location is on a busy street. Traffic all night. Breakfast was nice for a quick bit before driving on. We picked this hotel for the location, near Sunland Casino. Not sure will stay here again because of traffic noise.

"Baseball Trip"

5
06/09/2016

This location was great. Including the location, and all staff that we came in contact with. We will be coming back to this location. When we arrived the refrigerator wasn't working. It was replaced within 20 minutes of our call.

"Don't waste your time or money!!!"

1
06/09/2016

Reservations were a mess. Was stuck in a smoking room even though reservation (which was lost by hotel) and profile lists non-smoking preference. Most of the "amenities" did not work; shower faucet broken, no shampoo, no lotions. Will never stay here again. EVER!

"Great night sleep"

5
06/09/2016

Had a great night sleep. The Hotel was very clean. We had a long drive to San Antonio From Los Angeles Calif. This was a great place to rest and have a great night sleep. Thanks again Best Western Hotel chain.

"Best Western Stay"

3
13/08/2016

Check in person was rude. Rest of stay was uneventful. Had a problem with the breakfast waffle iron but eventually someone came and fixed it. They had a good breakfast set out of sausage, scrambled eggs, waffles and yogurt.

"Best Western Sunland"

3
28/07/2016

Inn was clean, and I requested 2 adjoining rooms when making reservations 2 dsys ahead of stay and ended up several rooms apart. Parking near my room was no option. The Inn is situated on a small lot and almost all parking is in the front. We had to unload by our rooms and then take car back to front. Staff was nice.

"Nice restful place to stay"

4
28/07/2016

This was a great place to stay overnight. The pool was clean and the water was perfect. The room was very nice and spacious. Great service by professional friendly staff. Away from the downtown traffic and noise with good choices for dining in the area.

"Best Western El Paso, Texas"

5
22/07/2016

Fantastic location right off the I-10. Very close to the State Line Restaurant which has the BEST Bar-B-QUe you have ever had! Close to all types of Family Attractions with all types of things to do and see.

"Water issues, bill issues"

3
20/07/2016

Was not satisfied with the "deals" offered and the hoops one has to jump thru to get them.. This El Paso hotel was okay. Was given a discount on the check out receipt, but the full amount was deducted from my checking account.

"Good Place to Stay"

4
19/07/2016

Beds were comfortable. Service staff were nice. Rates were a little high, but it was conveniently closer to the Sunland Park Casino. Could hear some road noise as our room was facing the main road. Not too bad though. Only problem was that the air conditioner vent directs the air current up behind the curtain rather than out into the room.

"Quick Stay"

4
12/07/2016

This BW was easily accessed and the gentleman at the desk most pleasant. Room was clean and comfortable beds. Breakfast offered a variety of meats, breads, fruit, etc. Very good. Only complaint was the lack of parking by our room.

"nice hotel"

5
12/06/2016

good location right off i-10, and easy to find. clean and nice. grounds were clean and manicured. bed was comfortable and linens were clean and inviting. ice machine was convenient ice was plentiful. traveling across the country and stayed in best westerns exclusively along the way. each best western was clean and comfortable.

"Great Overnight Stay"

5
02/06/2016

We just needed a place to rest our weary heads and this fit the bill. It was clean and the bed was heaven. We were on the second floor with an elevator (bonus!) and a room on the back side where it was much quieter as this facility sits on a VERY busy street. We called just that day to book, and it was the Saturday of Memorial Day weekend. The place was full but not noisy. Excellent rate! If we ever pass through again, this is where we will stay.

"Just an Average Best Western"

3
22/04/2016

Nothing exceptional about this property - good or bad. Property was clean but not pristine. Room was good but not great. Bed quality left some to be desired. One way egress made it hard to go back to Interstate. Breakfast was OK but presentation not so much. Average Best Western but for the money-better than most.

"Nice Hotel"

3
20/04/2016

It was a nice hotel. Not as new as it looked in pictures and a little scary to drive to at night, but the room was clean and bed was comfortable. I stayed there for 1 night with my daughter and niece and everything worked. Nice water pressure as well.

"Good for the Price"

4
24/03/2016

This is a basic room for a reasonable price. Free WiFi, clean, everything worked, and it has an OK free breakfast. Also, very close to lots of restaurants like Red Lobster, P.F. Changs, etc. Overall a good location and value for the money.

"Birthday"

4
28/02/2016

Spent the weekend in El Paso staying at the Best Western Sunland Park Jung on Sunland Park Drive Hotel very well maintained nice staff excellent service check in maid service all that any complaint you have they were handled right away no problem sir the only thing bad about the hotel I would have to say is that is right by the highway so you want to stay on the back side not on the front side and parking the little difficult there also other than that well worth the price

"Would not recommend for a woman alone"

3
19/02/2016

For the price, the hotel is about right as it's very inexpensive. But, I stayed here for business and was alone. I would not recommend this hotel for an unaccompanied woman. The location is kind of dark and while there are a few places nearby to eat i would not dream of having ventured out to walk after dark. The clientele was mostly construction workers it appeard from the trucks outside, and they were loud and shouting virtually all night.

"Vacation--Passing thru"

2
30/01/2016

Roaches! They changed our room to another.....and again, another one appeared. Room was decent. Staff was nice, but that little detail, kinda killed it. Beds were comfortable, had to stay.. Rainy night.

"Very noisy and uncomfortable"

2
25/01/2016

The bed and pillows are horrible. Coffee pots are a joke, but that's all Best Westerns. It is very noisy here, I was on the back of the hotel so it must be even worse in the front. Huge gaps in doorways. Sounds like every person or car that goes by is in your room.

"OVER CHARGED-UNDER SERVED"

2
13/01/2016

my husband and I are travelling with a truck, trailer and 4 dogs. We called from the road in the morning and the manager who made the reservation said we could park our rig next to the room. This turned out to be untrue. We arrived at sunset. We were charged $20 per dog ($80) plus the charge for the room.No other Best Western has charged us more than $20 for all 4 dogs. The fridge did not work. The phone did not work to call the office to tell them about the fridge. The TV reception is poor. My husband had to help the clerk take a fridge and phone from another room. There was no place to walk the dogs except a dirt lot covered with rocks, broken glass and trash and without lighting. I recommend avoiding this Best Western.

"Poor tv reception, too many unnecessary chanels"

3
03/01/2016

I arrived for one night stay on Christmas day, so my options were very small on anything to do that night but watch tv. TV recetion was poor, and over the air channels were included so trying to channel surf was difficult. As an example channels between 9 & 10 were 9.1, 9.2, 9.3, 9.4, 9.5, 9.6, 9.7. Also when I first entered room, and place stuff on bed, noticed long gray hair(s) on nightstand. Reason I noticed gray was that it stood out on brown nightstand.

"This is a Plus hotel for them and lives up to that ranking"

5
06/12/2015

It was all that you'd expect from a Best Western Plus Hotel. Staff was very helpful. Did not want to be in Houston so the location worked for us and it's good if you like the Horse Races because it's near their track.

"A reasonable place to stay for a short visit..."

3
13/10/2015

The hotel is out of town a little, but it's easy to get downtown. It's also very easy to head out of El Paso towards New Mexico, which happened to be where we were going, so this was good. There is nothing remarkable about this place, but it does meet all the necessary requirements (ie, comfortable bed, quiet room, adequate bathroom, and reasonable Wi fi service). Breakfast is fairly ordinary, and unfortunately, our stay coincided with the kitchen staff choosing not to turn up. This meant the poor young lady on reception having to deal with preparing breakfast and checking out guests, and you can imagine, through no fault of this lady, it was bedlam. Hats off to this young lady, but all the same, you do expect more from Best Western. Some decent restaurants are within walking distance, so all in all, an OK place for a short stay...

"Easy to Access"

4
29/09/2015

Nothing fancy but clean and easy to access. Located near alot of major shopping centers. We were in El Paso waiting for our semi truck to get fixed. It was exactly what we needed for a late arrival, mid morning check out.

"El Paso BW Option"

3
14/09/2015

I fond the Bestwestern near Sunland park area to be a good location. It was easy to find. The building is older style but in good shape. Only a few parking spots near some rooms. I had to park a distance away from the room but was able to unload and load right at the room. The Room lay out was very good for me, for working on the computer with the desk area not being right in front of the air conditionoing unit like most rooms.

"Low Budget"

3
09/09/2015

The hotel itself is unimpressive, just like the rooms, but just fine for one night. Located on Sunland Dr, it is close to a major center offering major department stores, specialty stores, an excellent assortment of restaurants, and easy access to I-10. The breakfast was barely above average, but at least there were scrambled eggs and sausage patties, in addition to the staple breakfast cereals and breads. I chose this hotel for convenience, avoiding paying downtown prices. Downtown is approximately 10 minutes by car. Conclusion, I would probably not stay there again.

"BAD EXPERIENCE, HOUSEKEEPING ONLY UNTILL NOON"

2
13/08/2015

Having stayed before at BW in Mexico, EUA and Canadá and always completly satisfied. For the first time in 20 years we are disappointed with a BW unit. We stayed for 2 nights with our kids in two connected rooms on the first floor, after arriving to El Paso from a 12 hour overseas air trip. Next morning the house keeper knocked and Opened the door at 9 a.m. We we re sleeping ( It Was 4 am for us ). Told her to please come later. She insisted at 11 a.m. I told her to please come later, then she knocks at my kids room door and realized they were sleeping. We left at Noon to have lunch and came back at 3:30 and realized the rooms were not cleaned yet. So I wen't to the front desk to let them know, but they said the manager was already gone and the housekeepers left at Noon. The next morning I talked to the manager Cynthia García and she didn't care about our rooms not Being Made. She insisted the situation was right, she didn't even apologize, and kept justifing the cleaning lady. I'm as surprised with the situation it self as with the Manager's response. That's what You get for $ 92 Dlls a Night.

"Comfy Bed!"

4
25/07/2015

Clean and nice room decor. Air conditioning icy cold. Same breakfast fare as all the others. The only thing wrong is the parking. No parking in the rear of the hotel where the rooms are but a lot around the side.