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Best Western El Paso Airport Entrada Hotel, El Paso

2001 Airway Boulevard, 79925-1030, El Paso, United States - See on a map
Best Western El Paso Airport Entrada Hotel - Welcome to the Best Western El Paso Airport Entrada Hotel! The Best Western El Paso Airport Entrada Hotel is ideally located in the center of El Paso. Come and experience our hotel near the major tourist attractions. Best price guaranteed and exclusive deals.

The Best Western El Paso Airport Entrada Hotel is newly renovated and located just outside the El Paso International Airport. Complimentary shuttle service to and from the airport, nearby companies, local attractions and restaurants is based on availability. Great new amenities include a full Gig of Wi-Fi with "Remember Me" functionality, iPhone & Android docking stations, Keurig coffee makers and mini fridge in every room. A hot breakfast buffet with eggs, bacon, potatoes, waffles, gluten free pastries, fresh fruit, breakfast bars, biscuits with gravy and yogurt machine are served daily or grab a Breakfast bag to go if you are departing early. A mini-mart with a variety of snacks for sale, complimentary soda fountain with Coke products and fresh hot coffee are available in the lobby 24-hours. Guests can totally relax in our "Meditation" room with full size massage chairs or enjoy a cool evening on our outdoor patio with fireplace. Kids of all ages are going to love playing Super Mario games on our Nintendo Switch in the lobby gaming area. Business services such as copy and fax are always available free of charge for those needing to get some work done as well as 24-hour technical concierge. Last but certainly not least are the brand-new comfy beds with all new premier bedding. With all of these great new amenities we are excited to show them off, we hope to see you soon!

Best Western

El Paso Airport Entrada Hotel

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Hotel advantages

  • Complimentary full american breakfast
    Complimentary full american breakfast
  • Airport shuttle
    Airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • Outdoor parking
    Outdoor parking
  • 24-hour front desk
    24-hour front desk
  • Multilingual staff
    Multilingual staff
  • Onsite laundry
    Onsite laundry
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2019
based on 1222 guest reviews
NOTE ISSUED
Excellent
616
Very Good
369
Average
162
Poor
50
Terrible
25
REFER TO NOTICE
Business Business
334
Couples Couples
210
Family Family
400
Friends getaway Friends getaway
60
Solo travel Solo travel
186
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Satisfied customer!"

5
User 29/01/2021

As soon as I entered the lobby, the cleanliness and hospitality became unmatched. I was assisted quickly and I was given my room key in no time! My room was also nicely put together. For a hotel having three floors, it is really quiet and clean. Every time I walked in and out of the lobby doors, the person working was sanitizing the countertops and picking things up. Thumbs up! My family and I will definitely return!

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you so much for taking the time to leave us a 5-star review! We were blown away by your positive words, we really appreciate the time you took to let us know about your stay with us! Hope 2021 is full of many more travels, and that we get to see you again!

"Great Customer service!"

5
User 26/01/2021

The room was very clean! The breakfast was very tasty! The front desk clerk was very helpful! I believe her name was Jen she was very courteous made me feel very welcomed. I even got a welcome basket! How awesome was that!

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
On behalf of all BW El Paso Airport Entrada Hotel, we want to thank you for leaving such an amazing review! Jen is a strong asset to our team and we are glad she was able to provide a memorable experience. We look forward to your next stay with us! Safe Travels!

"Not what it used to be"

2
Tom S, Marfa 25/01/2021

This hotel has gone down hill since the rebranding - amenities, staff, etc. Room cleanliness was poor, evening service was poor, breakfast poor, hot water poor. Spend 1 dollar more a night (literally) and stay across the street where there aren't the above listed problems.

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
Tom S., Thank you for your loyalty to our hotel. We are truly sorry for any inconvenience you experienced at our hotel. Although we strive to always provide the best service, it sounds like we weren't able to meet your expectations. We appreciate you adding helpful details to your review so we are able to adjust them. We do hope you will give us another chance the next time your travel to El Paso. Feel free to call direct if you would like personalized assistance with your reservations. We're always here to serve you!

"Unfortunate"

2
Luria K D, LA, CA 02/01/2021

This is a decent hotel, with nice rooms. It is "pet friendly" which is why I chose it. However, the staff are feeding about 10 stray/feral cats that attacked my dog. I like cats but they are not paying for the hotel. These cats are dangerous and carry diseases. and are fed at the front door! Not a pleasant experience for me or my dog. Also, my dog kept finding various things hidden under the bed and various places, such as bottle tops and some mystery items.

William Driggs-Campbell, Marketing at Best Western El Paso Airport Entrada Hotel, responded to this review
We are glad you enjoyed our newly renovated rooms and we want to extend our sincere apologies for any inconvenience with the cats around our property. All four of the cats have been fixed and vaccinated and we are still in the process of finding a new home for them. We hope you will consider staying with us again in the future and hope you have a happy new year! Safe happy and travels!

"Convenient location"

5
karoleigh, North Carolina 16/12/2020

Here's how I break down the ratings I'm thinking of: Hospitality: A+. The front desk people were so nice and accommodating. Breakfast: A. They had Jimmy Dean mini sausages on mini muffins. There was fruit and cereal and breakfast burritos. They had more food choices than some other inns I've stayed in. You can eat inside or outside. Room comfort: B+. I can't speak for the other rooms, but ours was a bit on the small side. However, the king-sized bed was comfortable, and the room and bathroom were cheerful. The heating system functioned well. The lighting was just right for us. Shuttle: A+. They came right after we called them from the airport. We would have considered walking to it weren't for our luggage. It's that close and convenient. Amenity: A+. My husband raved about the relaxation room with massage chair. Location: A+. You can walk to restaurants from the inn. Overall: A+. The inn appears to be well maintained. We enjoyed the freshness of it, from the carpeting and walls. Everything had a new appearance about it.

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
Dear karoleigh, Thank you for taking the time to provide such an amazing review! Guests are our priority and we feel honored to have met your expectations. Times are tough and we try to accommodate to new restrictions, but doing as much as we can to provide a comfortable and memorable experience. We would like to see you again when ever travel plans bring you to El Paso. Hope 2021 is a good year for you and your love ones!

"Trash in Hallway"

1
User 25/11/2020

This hotel so close to the airport had trash scattered in the hallways up and down. Made it look like there was no housekeeping. The check in clerk got my room wrong twice, first placing me in a room that did not exist, second placing me in a room already occupied.

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for taking your time to bring these concerns to our attention. We would like to extend a sincere apology for the inconvenience. Management has taken all necessary actions to correct this unpleasant situation. We strive for excellence in customer experience and cleanliness, and can guarantee you this was a one time oversight. If you ever return to the El Paso area we would love to accommodate your stay. Wishing you a Happy New Year and safe travels!

"Super Location and Very Accommodating Staff"

5
Teresar6969, El Paso, Texas 11/11/2020

Perfect stay for an early flight next morning. Comfortable beds and polite and helpful staff, including MGR Jenny! The Shuttle bus person is always on time and helps with luggage (nice plus) There a grab breakfast option available at 5am which is needed. I've stayed several times.

Astrid Sanchez, Sales at Best Western El Paso Airport Entrada Hotel, responded to this review
Teresar6969, Thank you for letting us be your preferred hotel when coming to El Paso, it is always a pleasure to see frequent guests! Please stay safe, we look forward to your future arrival. See you soon!

"Fun family week"

5
User 19/10/2020

My family had such a great get away at the Best Western. The complementary breakfast has so many options and was super fresh. The hotel also had a brand new meditation room with massage chairs which were amazing. The rooms were recently redone with a fun El Paso street vibe. The staff were super attentive and helpful during our stay. I would highly recommend staying at this hotel

"surprise gem"

5
CharliefromTampa, Tampa, Florida 08/10/2020

I stayed at a bunch of OKish places on this trip, got this hotel for the night before flying out as the cheapest stop on the trip. It was a great place. They were nice, decor is lovely. I got my money's worth on sitting in their amazing massage chair alone. The only thing is that they have the usual air conditioning that come up with lots of noise regularly. Very much would recommend the place.

"Amazing!!"

5
User 03/10/2020

This hotel is beautiful, new, and amazing quality for the price. Right next to the airport, and crazy good service. Jennifer took great care of my mom and me (and our puppy!), and got breakfast ready for me since I was going to be leaving so early the next morning. Only place I'll stay in EP!

"OUTSTANDING SERVICE!!!"

5
User 03/10/2020

Service was outstanding and made us feel right at home! Room was very clean and the hotel has LOTS of amenities, and a generous continental breakfast! My girlfriend and I are making the trip cross country to our new home in California. Her car broke down along the way in El Paso so we decided to stay in the “Best Western El Paso Airport Entrada Hotel” and we are so pleased that we did! I would like to give a special thank you shout-out to my man EDWARD!!! He was outstanding the whole time, we missed breakfast on our last day and he was kind enough to take the time out his busy day and make grab us some breakfast for the road! He also told us about lots of great places to go explore in El Paso! PLEASE GIVE THIS MAN A PROMOTION! If you ever find yourself in El Paso, do yourself a favor and book with this hotel, the price is right, the service is GREAT, and the people are SPECTACULAR! it is definitely in the safest location in all of El Paso, RIGHT IN FEONT OF AIRPORT!!! 5 STARS 5 STARS 5 STARS

"Excellent!"

5
User 27/09/2020

Edward and Annette were professional, warm and friendly. They handled my needs quickly. They handled my transportation needs as well. Very pleasant. Nice restaurant next door. My room was nice and clean. Great prices too! Looking forward to visiting again.

"Great place"

5
User 25/09/2020

The morning breakfast was AWESOME+++++++. Nice room. Great price. Breakfast was more than I expected because of COVID. The Spacious room that was a non-smoking room smelled nice and was very spacious.

"Only place I will stay in El Paso"

5
dgakaa, San Marcos, California 19/09/2020

The staff is top-notch, the property is exceptionally clean and there are healthy, fresh breakfast options available compared to other hotels across the country that I've visited. Close to the airport too!

"A long way from home"

5
User 19/09/2020

My daughter and I were extremely tired when we arrived in El Paso. Juan at the front desk was fast in getting us a room. There was an issue with the computer but he did not make us wait. He issued our keys!

"TRULY Pet Friendly"

5
WaltGlobal, Olivehurst, California 13/09/2020

Many locations say they are pet friendly, but this location TRULY is. They even had a welcome bag of treats for the dog!! The floor was cleanable. We were WELCOMED not tolerated. And breakfast demonstrated what can be done even within COVID-19 restrictions. Best Western should use this facility to make training videos for other locations! Breakfast was totally safe, with great variety and excellent quality. Bee will go out of our way to return!

Jennifer Stroh, Owner at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for taking a moment to celebrate the comfort and hospitality you experienced at our Best Western Entrada hotel. I sincerely appreciate you mentioning how welcomed you and your beloved furry family member felt. This is what we strive for and this is what makes it all worth while. We hope you'll visit again real soon, safe travels until then!

"Absolutely fantastic after a nightmare "

5
ccr67310, El Paso, Texas 29/08/2020

I really want to thank the staff for their amazing service and attention to cleanliness at this hotel. They were super friendly. Free soda and coffee all day. Free massage relaxation room. Let us extend a couple days and then let us check out late. I was super impressed with this hotel and would absolutely recommend!!

Jennifer Stroh, Owner at Best Western El Paso Airport Entrada Hotel, responded to this review
Your welcome! Great review of our hotel and the new amenities we offer. We sweat the small stuff so your stay is effortless! Looking forward to sharing your comments with the team. If there is ever anything I can assist with during a future stay, don't hesitate to reach out. Enjoy happy and safe travels this year!

"Newly (ridiculously) Renovated..."

3
scott_b_mo, Jefferson City, Missouri 16/08/2020

We checked in and were told that the front desk attendant had a personal emergency and that somone would be in at 6PM. There was nobody at the desk or on property (that we knew of) all night. We needed an early grab and go breakfast, and were told that would not be a problem... but the morning relief arrived 30 minutes late and we had to get to the airport. The website states that the property was recently renovated. It seems to be in great shape, but the interior designer used a grafitti motif... yep. The pictures are on their website, so when I made the reservation I requested a normal room instead of one with grafitti decor. No luck there. It's obnoxious. It was 107 in El Paso the day we checked in. The AC in the room was not on when we get there. It worked and eventually the room cooled down. It would have been nice for it to be on for us prior to arrival. The door hinge spring was VERY powerful and worked too well, with no pads/bumpers on the door, so if you have your hands full, it slammed obnoixiously loud (sorry neighbors). The hotel does not have a pool, but it does have a "meditation room" with massage chairs. That was a nice touch which I enjoyed. The location was great. Cross the street and make one left hand turn and you are at the enterance to the parking lots. It's also not in the line of the runway, so the airplane noise is suprisingly minimal for how close to the airport the property is! We got in late and didn't want to go back out for dinner, so I walked next door to they Hyatt and got takeout from their restaurant which was pretty good. Thanks to the attendant at the front desk for the recommendation!

Jennifer Stroh, Owner at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for choosing to stay at the newly remodeled Best Western Entrada hotel. We recognize everyone has their own idea of what is stylish, we also know our new hip design is not everyone's cup of tea. Thankfully though, most of our guests get what we are about, great service, spotless rooms and really cool artwork which happens to be murals found in and around the city of El Paso. A lot of thought went into our new design and we could not be happier with the outcome and the positive feedback we hear every day from loyal and new clientele. I'm glad to hear that the "Meditation" room, our hotel's location, and easy access to delicious food at the Wyndham were high points of your stay!

"Noisy - Breakfast was Super Back in February!"

3
Marietta P, Huntsville, Alabama 03/08/2020

Cleanliness: Good Bed quality: Comfortable Reception friendliness/treats: Furnishing quality: Decent enough Bathroom: Toilet made squealing pipe noises as tank filled. Very loud Internet: Fine Charging: Difficult - had to use wall outlets Elevator: There are two on the property - this is a sprawling place. Noise level: Noisier than most - our room was near the lobby though Breakfast: Real eggs and great salsa. Breakfast is served in a restaurant just off the hotel lobby. It is not a hotel business.

"New hotel, excellent room!"

5
User 22/07/2020

Stayed here one night on our move to Texas. Best decision ever! The 2 queen beds were so comfy and the room was just the right temperature on a hot and humid night. The AC unit worked great! My 2 dogs were also comfortable in the room. The room was very clean and we all had a great night's sleep! Much thanks to Jennifer who was so kind and accommodated all our needs.

Jennifer Stroh, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for the five-star ratings! I'm so pleased to hear that you experienced excellent service and your room had everything you needed for a comfortable stay. Please consider our hotel your home away from home in El Paso!

"Very nice and convenient"

5
gary22050, Jarrell, Texas 22/06/2020

Very nice place, newly remodeled when we stayed. Although we drove rather than flew in, this was actually more convenient. It is located very close to I-10 and many businesses. Will definitely stay here in future.

Jennifer Stroh, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Convenience is our middle name! Thanks for taking a moment to let others know about your experience at our Entrada Hotel. We aim to make staying easy and effortless, so you can focus on that important relaxation. We look forward to welcoming you back the next time your itinerary brings you to El Paso. Feel free to call the team direct for personalized reservations. Thank you again for the wonderful recommendations!

"Great place to stay"

5
User 11/05/2020

Great place to stay!!!!!!!!!!!!!!!!!!!!!!!!!!!! Great rooms. Couch kitchen and extra large tv. Kim at front desk and staff are awesome. With the virus going on they still had breakfast in a bag. How neat. Thanks for all your help we enjoyed

Luv2trvl1982, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for the excellent review although I believe it was intended for our "sister" hotel, the Wyndham next to us. Kim is outstanding and I will be sure to share your review with her and our team. We appreciate your loyalty and hope that we'll see you again soon. Please let me know if there is ever anything I can ever help you with. Enjoy your summer! Best, Jennifer, GM

"Disappointed"

2
Linda N, Anaheim 30/01/2020

I like staying here- clean comfortable, shuttle to airport and I love breakfast at 4 am for early flights. I got here today still a lot of construction could not even find where to check in after I called a second time. So they moved me next door to Wyndham that's another story which I will post on that site. People on the phone tried their best... but...

MicrotelAirport1, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for your loyalty to our hotel. We're terribly sorry for any inconvenience when you arrived. Although we tried our best, it sounds like we weren't able to overcome the confusion. As we're always known as a comfy and hassle-free hotel at the El Paso airport, we do hope you will give us another chance the next time your travels bring you! Feel free to call direct if you would like personalized assistance with your reservations. We're always here to serve you! Best, Jennifer, GM

"Disappointed"

2
User 30/01/2020

Property was under renovation but I was not made aware of that when registering on internet. Wish I had known so I could have booked elsewhere. Didn't need hassle of working around construction after a long day on the road. Work desk is under TV - hard to do work when someone else wants to watch TV. Work desk did not have light available over it. Room poorly lit. Did not eat breakfast as food service items were left in the hallway. On night of arrival two people, one of whom was wearing a surgical mask, were standing around the food service equipment talking about his hospital stay and illness. Didn't want to catch what he had, so ate out next morning. I had stayed at this property several times in the past with no issues. Very disappointed this time.

MicrotelAirport1, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Greetings! Thank you for your past loyalty and for taking the time to share your experience. We are doing some updates to our rooms and common areas, and it is nearly complete. That being said, we're sorry this time didn't exceed expectations. Although we've carefully scheduled our work, we're always adjusting it based on guest needs and feedback. We hope you won't let this time deter you from visiting again the next time your travels bring you to El Paso. Please feel free to reach out to my office, and I'd be happy to help you with your reservations. I look forward to hearing from you! Best, Jennifer, GM

"2 night stay"

5
User 06/01/2020

Although a lot of construction is going on, we had a nice quiet stay, 2 nights. Cant complain a bit. Brand new rooms, hot breakfast, clean rooms. The girls at the front desk were super nice. I can only remmeber one Diana. Thanks gals!

MicrotelAirport1, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Wonderful! We're delighted that your stay was quiet and pleasant. I'll be sure to give kudos to Diana and the ladies at the front desk for the warm reception they gave you. We have a great team here and I'm proud of everything we're accomplishing. Please consider our hotel your El Paso home away from home. We're here to serve you! Happy New Year! Best, Jennifer, GM

"Expectations Rewarded"

5
wingfan13, Billerica, Massachusetts 02/01/2020

The staff at the Microtel, El Paso Airport were extremely friends and helpful to all our needs. Despite the ongoing renovations, check-in was smooth, the room was comfortable, and support was spot on, when needed. My first choice for a room near the El Paso Airport, for a night.

MicrotelAirport1, General Manager at Best Western El Paso Airport Entrada Hotel, responded to this review
Thank you for the generous review. We're delighted to hear that your stay went smoothly from start to finish. Our team will always go the extra mile to ensure guests are comfortable and have everything they need, and I'm happy that is something that carried through to this stay. We are honored to be your hotel of choice at the El Paso airport! Happy New Year! Best, Jennifer, GM

These reviews are the subjective opinions of individual travelers and not of TripAdvisor LLC nor of its partners.