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Best Western Hotel East El Paso Inn, Clint

4.0/5  - basé sur 208 notations.
1570 Clint Cut Off Road, 79836, Clint, United States - See map

Specializing in transient customers due to the easy interstate access, this Clint hotel offers a prime location with genuine southern hospitality. A spacious interior corridor welcomes travelers looking for hotels near El Paso, TX. This 100% renovated property features a full hot breakfast to get each day started right. A generous buffet spread features traditional favorites as well as local treats, from a hot waffle bar to fresh fruits and pastries. Close to the El Paso Motorplex and a popular destination for political campaigns, there’s something for every traveler here. The construction of Fabens Port of Entry has many workers looking for the best hotels in Clint, TX, and we go above and beyond to deliver. From the San Lorenzo Fiesta that happens annually to some of the best Texas BBQ in the state, extended stays are made that much better thanks to the local hot spots. Clint, TX, hotels are renowned for customer service, but we set the bar high when it comes to mixing service with the best amenities. Enjoy close proximity to three truck stops and staff members who are committed to serving regular guests such as the railroad workers for Union Pacific and Can-Am. Our typical guests include leisure travelers as well as big groups in town for family reunions, sweet sixteens and other milestone events. Local couples also depend on our Clint hotel to provide a romantic getaway close to home. Whether guests are looking for a longer stay, here on business or just want a quick escape, the right Clint hotel can make any trip the vacation of a lifetime. It starts with service and ends with the best accommodations in town. Book your Texas stay at Best Western East El Paso Inn where the rates can’t be beat! Enjoy your stay!

Best Western

Hotel East El Paso Inn

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
  • Public area air conditioned
    Public area air conditioned
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Guest reviews

In partnership with tripadvisor fr
Certificate of Excellence 2016
GreenLeader Bronze
 
based on 208 guest reviews
NOTE ISSUED
Excellent
79
Very Good
64
Average
40
Poor
13
Terrible
12
REFER TO NOTICE
Business Business
34
Couples Couples
62
Family Family
76
Friends getaway Friends getaway
9
Solo travel Solo travel
25
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Very clean and convenient hotel off of I 10"

4
07/07/2018

Stayed here one night on our trip going east on the 10. Very conveniently located and clean hotel. Staff were very friendly and it is reasonably priced. If you want to stay away from the traffic and stay some where outside of El Paso on your way east, this is a good choice.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Needs some personnel upgrades"

3
26/05/2018

Yes personnel. Greet customers standing up, pay attention to them and observe the membership status, give no excuses. Nice looking property, modern exterior, clean interior or at least the lobby was. Who in the world puts the only ice machine on the second floor as far away from an access point as possible??? Not sure why but was a pain to get ice. Breakfast was cold and they even had an attendant watching over it???? This I don't understand. Check out was simple but disappointing as there was no personality with the clerk, again, flush the old and get some new blood in there, it may help, or at least make them dress professional, dirty t-shirts is not what I expect from a BW branded property.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Excellent hotel and staff"

4
20/05/2018

As most of my reviews start, we have truck issues, soo we had to find a place to stay for a couple nights.. Soo on to the review... upon checking in, the young lady working the desk, Cecelia I want to say her name is... Saturday about 2pm. Cecelia us extremely friendly, very helpful..she gave us a small tour of the breakfast area, the laundry where we could wash clothes.. she told us about the weight room as well as a covered pool outback AND a great dinner suggestion. This young lady us definitely an asset to this property. On to the room... do you like line dancing with 15 close friends? I hope so.. the room is THAT big! It is immense, if there were walls installed it could easily be a 2-3 room suite.. 2 very nice queen size beds, a big deal/ work station, microwave, fridge, modern bathroom with a shower curtain that doesn't attack you when you get the showing going. Let me jump forward then I will come back.... our shower was draining a bit slow, so I went to the front desk and who was working? My friend Cecelia again! I told her about the shower/ tub draining... she apologized and asked if I could wait about 10minutes before she could get someone up there.. sure.. what's 10 minutes... 5 minutes letter.. knock at the door... Cecelia the front desk girl that is mentioned above came and fixed the issue herself!. I didn't expect her to do it, but rhis is just another example of the customer service this young lady and this property provide.. Amazing. Breakfast, small but very nice options... eggs, sausage , gravy, biscuits, cold cereal, instant oatmeal, an assortment of pastries and muffins as well as the waffle maker machine. Everything was hot, well taken care of..tables clean.. very nicely done. I have stayed in El Paso before at other venues that were also nice, rhis Best Western is a little east of El Paso.. but if we are here again.. this will be our go to place.. the attention and personal touches Cecelia provided made a HUGE difference. Thank you again Cecelia, this was a fantastic stay. Oh also, I talked to the manager.. really nice dude with a beard... every bit as nice, helpful and greatful as Cecelia.. You will take my money again my friends.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Clean and comfortable"

4
29/04/2018

On our way back home from Yuma, Az, this hotel is well situated at about 15 miles east of El Paso. When you head east, no rush hour in the morning. Room is clean and comfortable. Little inconvenient, elevator was out of order and we had to use stairs. Our third time at this hotel.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Please accept my apology for inconvenience of elevator issue. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Reccomend"

5
21/04/2018

I was surprised at the finishes in the hotel room, the bathroom and the work area were nicely appointed and even the room was smart it functioned nicely, the bed was comfortable and pillows were better than most hotels I stay in that cost twice as much. I will utilize best western as often as I can to to the value… Friendly staff when you walk in the door, young lady named Celia, she checked me into my room knew what he was doing, very professional, and very polite. She took the time to explain my online request. Management should recognize this young lady, made me feel at home

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you so much sharing your experience regarding your recent stay at our property. Celia is one of our really good employee and thank you for recognizing her great work and sharing with me as well. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great motel in Clint, TX"

5
16/04/2018

Great stay here! Looks like new: beautiful interiors, nice and clean. Beds and pillows are wonderful. Well designed room and bathroom. Friendly staff. Got a good breakfast in a very clean galley. Would stay here again.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Great Place"

5
11/04/2018

Very clean, very friendly staff.Receptionist took the time to read my online request for a handicap accessible room. Breakfast options were great. Will definitely be staying in the future next time we are in town.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Staff went out of their way!"

5
02/04/2018

Hotel staff went out of their way to return item left in room, called to confirm package sent, answered all my questions, were extremely patient. Check in was pleasant, welcoming and efficient. We were provided with dinner option information. Price was reasonable. Room was clean, quiet. The breakfast was excellent, with great variety. I love the availability of tea, coffee and fruit in the main lobby. Thank you

"Great place to stay"

5
17/03/2018

Easy check in with a great front desk clerk. Room very large and very clean. Has a very good restaurant right next door. Looks like they gave recently updated the lobby. Would definitely stay here again.

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Large corner room great views "

5
17/03/2018

Like they say “ everything's big in Texas” wasn't an understatement. Not sure if other rooms were like this one but room 301 was very large and had views to two sides of west desert and north. Great Mexican food right next door and a cotton eyed joe across the street. Large truck stop nearby for incidentals and cheaper fuel. Easy off and on interstate 10 on Far East side of El Paso far away from traffic if going eastbound. 80 mike an hour speed limit kicks in just a few miles further east. Highly recommend for anyone as an eastbound stop off on trips eastbound to avoid heavy El Paso morning and night traffic. Room had whirlpool jacuzzi tub with separate shower. Large bed and plenty of stretching room. See photos. Enjoy

Manish K, Manager at Best Western East El Paso Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

"Eat breakfast; don't plan to see TV"

3
08/01/2018

Room was kind of grungy. TV was unwatchable (fuzzy, bad sound). This was a problem because it was playoff weekend and my husband is a football fan. Staff was unconcerned about problems. Breakfast was good. Don't waste money on the "pet room."

Best W, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your recent stay with us, we apologize for the issues we experienced with our channels but as the front desk staff mentioned we were having issues with our satellite company and were trying our best to restore service. Our hotel does have designated pet rooms for guest with pets as we try to keep non pet rooms clean for guests that may have allergies.

"Just average"

3
04/01/2018

Bathroom in kingsize room was a little tight, but it was very clean. Breakfast could have a better choice besides mini tamales and packaged danish. Staff at front desk needs to be more knowledgable as to where to eat in the area besides next door.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us. Our breakfast staff likes to provide our guests with a variety of breakfast items other than the regular eggs and sausage. Being that we are located outside of the city there is very little other than the restaurant located next door to us, for anything else our guests would have to return to the city for more of a selection

"Nice fairly new property but still has glitches"

4
03/01/2018

The rooms were clean and new. The remote to the TV did not work, and the shower rod was not installed properly, so the curtain would not stay closed. Upstairs guests were very noisy all night, and early in the morning. Not the hotel's fault, but felt the insulation was a bit on the thin side. People were very friendly. Breakfast was ok. What was there was tasty and fresh, but very limited choices. No form of egg at all. I'm spoiled, I like eggs

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us at our hotel. We apologize for any issues you had during your stay and will address these issues to better improve our services.

"Very happy"

5
02/01/2018

When we arrived it was late. So when the front desk lady greeted us and made sure we had everything we needed it was really comforting. And the food right across the parking lost was fantastic. Especially since I had the family with me.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us at our hotel. We hope to serve you again in the future

"Clint, Texas"

4
07/12/2017

Very clean and comfortable hotel and offering very favorable rates for the area. Breakfast was well presented and offered a variety of items to choose from. Located right off I10 in a safe area. Free internet with very adequate speed and high availability.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your recent stay with us, we are glad that your stay with us was a pleasant one and hope to serve you again in the future.

"From colorado"

5
26/11/2017

Good customer service, very clean rooms, tasty and good options for breakfast, will recommend to friends, staff friendly and very helpful always cleaned rooms very well, would stay again in the future

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again

"File No. 171117-8458, Cancellation No. 1476149"

1
24/11/2017

A very exhausting and undesirable experience. Individual hotel/Inn did not offer good service or favorable conditions. We were not told when making reservations that a party would be held until 2 A.M. Manager did not acknowledge or apologize, just cancelled and spoke with Alana to give us the paperwork. Headquarters arranged for a room further on which delayed our rest and dinner.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We apologize for any issues you encountered during your stay. unfortunately we do not have a receptionist named Alana working at this property Best Western East El Paso. But we sincerely apologize for any issues you experienced during your stay

"Just passin thru'"

4
21/11/2017

Great hotel at a very reasonable price. The restaurant across the parking lot was real handy and had good food. Breakfast was a typically good BW variety! The staff were all very polite as usual. Thank you so much

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again

"Snowbird travels"

5
17/11/2017

Great place to stay away from downtown. The area is quiet and convenient for travellers going places and needing an overnight stay. Two restaurants are close by - although we didn't need food that night. We would recommend this hotel.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again in the future.

"Good Location, But With some Issues"

3
12/11/2017

I love the location. I you are coming fromt he east, it is 8 miles BEFORE you reach the El Paso city limits, so, if you are arriving around 4 or 5 p.m, traffic won't be an issue. now for the issues. You have to be a contortionist to reach the toilet paper roll. It is well behind the toilet, so it is best to just take the TP off the folder and place it on the counter top so you can use it without having to reach a long ways. The TP holders needs to be moved. The folding closet door was hard to close, I had to put alot of force into it. There were no bars of soap, just wall mounted dispensers and they were clogged. Seems like they could either keep the dispensers cleaned out regularly or keep bars of soap on hand in case the dispensers get clogged. . The TV had poor reception. I only got about 1/3 of the channels that were advertised and many of the ones I did get were very snowy, limiting me to only 6 channels that were available. The handicapped ramps, for using the luggage cart were not marked and I wound up going all the way around to the north side of the building since there was no ramp on the south side, where I was parked, or in front. Lastly, the water in the shower was only lukewarm. I, like most people, prefer hot showers, but i had to settle for a lukewarm shower, which degenerated to cool towards the end. There are a couple family cafes nearby, plus a truck stop, but there isn't much else out here, so keep that in mind when staying here. The south side of the hotel offers good views into Mexico, about 5 miles away.I may stay here again. My hometown is about 500 miles east of El Paso and this makes a good stopping point, and i liked the serenity and dark skies, but next time I just may go on into the east side of El Paso and get a motel there, if time permits. This is an old Super 8 that best Western bought and, either they did not complete the renovations, or they never carried out any renovations. On a good note, the bed was great!! It was super soft and I had a great night's sleep. The breakfast was good.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again in the future.

"Clean rooms"

3
04/11/2017

The room was clean, however, most of the channels on the TV didn't work. The room was not at all soundproof. People just walking by in the hall and in the room above sounded like they were right in our room.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We apologize for not exceeding your expectation and will take your suggestions to improve our services

"Great place to stay near El Paso"

4
27/10/2017

The Best Western hotel in Clint, TX is a great place to stay when traveling through El Paso. It's located conveniently to the interstate highway and away from the congested city center. There is a very good restaurant next door to the hotel.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again in the future.

"It's just getting worse and worse "

1
24/10/2017

Truck drivers beware the truck parking lot is no longer available if you pull in here you may be trapped. The only spots left are only reserved for 4 wheelers. They have no idea if truck parking will be available again. There rates get higher and higher. They recommend parking at the truck stop a mile a way and hiking back.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We apologize for the inconvience of not having our truck parking available at the moment, we are undergoing remodeling and improving truck parking, our truck stop does allow free overnight parking and it is right next door to us.

"El Paso"

4
17/10/2017

considering that Clint Texas is a remote location, it is pleasant to find a reasonably priced clean, comfortable and modern hotel there. I would recommend the hotel to anyone that is traveling thru that area.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us. We hope to serve you again in the future.

"Disappointed."

1
13/10/2017

3 different hair types in shower, worn out sheets, didn't feel vacumned or clean. Front desk guy was lazy and uninterested. I'm stay at BW a lot. Very disappointed this is not their quality. Need to replace linens, actually clean rooms and get a new employee.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your last stay with us, we apologize for the inconveniences you experience during your stay. Our housekeepers and staff have been spoken to & as previously stated, both times our staff member was attempting to contact management, anytime there is an issue they call to find a solution to any problem, we apologize for any inconvience

"Clint, TX"

5
12/10/2017

Beautiful place.... I loved the staff, their attitude, their professionalism. If I had to do it all over again, I would stay there. I attended a Quinceanera nearby. I was pleased with the quality of service.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your stay with us, we hope to serve you again.

"Very Nice Accomodations"

4
09/10/2017

The hotel is a bit out of the way but after a long trip west through Texas, it represents the first lodging available east of El Paso. That is the only drawback. The room was clean and well maintained. The staff members were pleasant and efficient. We would stay there again. Plus the BW is the closest hotel to Cattleman's Steak House.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us. We hope to serve you again in the future.

"Good Hotel"

4
04/10/2017

A little bit difficult to find off of I 10 as the hwy is under construction and the GPS didn't work well. Nice hotel. Close to everything including I10. It wasn't noisy and we slept well. Everything else including breakfast was standard BW fare but thats what we want anyway.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us. We hope to serve you again in the future.

"Great place, great price, good breakfast"

5
30/09/2017

My boyfriend had a firework show to do. So if your passing through this is a nice hotel. On the Mexican border town right outside of elpaso and the nicest hotel. They have 3 different restaurants by the hotel a great morning breakfast and a smoking floor and non smoking floor. Everyone is very friendly at the hotel. There's a nice scenery here.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback your last stay with us. We are glad you enjoyed our amenities while staying with us. We hope to serve you again in the future.

"Friendly staff"

5
27/09/2017

I was very pleased with this property! Quiet and the front desk staff were amazing! The breakfast had many options and was fresh! The pool and hot tub were inside which was great however I did move a chair outside to lay out in the sun so if any recommendation could be made would be to set up a sunbathing area!

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us. We are glad you enjoyed our amenities while stay here with us and we hope to serve you again in the future.

"Great place to spend the night"

4
20/09/2017

Room was clean. Bed was comfortable. Breakfast wasn't the best nor the worst either. Not the best service in keeping the coffee stocked or switching out he juices. But decent choices for breakfast compared to others.

Best W, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us, we hope to serve you again.

"Kinda Weird...."

3
30/08/2017

Got to the Hotel and it was off the highway and quiet, so it seemed. Then as we were unloading in the middle of the night, two people started revving up ATV's then headed toward the border! While checking us in I was happy with what I saw. Lobby, gym, dining room was nice and clean and very presentable. Young lady at the front desk was OUTSTANINDING! Gave me directions I needed, checked me in, was just fantastic. Then I got to our room. Rug was dirty and there were several dead bugs throughout the room. Then there were the several live ones. Took a shower and the shower curtain rail was broken and the curtain wouldn't stay closed. The beds were the usual comfortable as heck and had a good sleep. The entire facility was fairly nice really but the bread and butter rooms, with the dirty rugs and dead and live bugs was substandard and not acceptable for the price point and standard I expect from Best Western. Unless those problems are addressed, I will not stay there again as there are other Best Westerns fairly close by.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We apologize for any issues you experienced during your stay. Front Desk Staff is available 24 hours and can assist with moving you to another room if required, any issues can be brought to the attention of the staff at any time during your stay.

"Keep going other hotels around"

1
28/08/2017

I have stayed at this hotel 3 times now. Each time I have seen the hotel go down in cleanness this time is the last time I will be staying here. Room smells musty, carpeting is not clean and the rooms have bugs. I was laying in bed and it felt like something was biting my foot, pulled my feet out from under the covers and there was bits all around the tops of my feet. Big black bugs alone the baseboards. Spoke to night clerk and his reply was there was not anything he could do for me.

Best W, Manager at Best Western East El Paso Inn, responded to this review
We apologize for any issues you encountered during your stay. Our front desk staff and records show that the staff was made aware of the issues in your room and you were moved to another room nearby. Staff did assist you in moving you into another room that was clean, if there were other issues with the room staff was available 24 hours to assist with anything. Again we apologize for any issues you encountered

"Avoid El Paso Traffic if traveling through."

5
10/08/2017

Normally I would rate this property a little lower on the scale just because of age of the property. With that said, it got 5 stars because: 1. It is East of El Paso, which means no issues with traffic in the morning, (I was heading to San Antonio). 2. The price is better than anything I found in the El Paso Area. 3. Towing a 24 foot trailer I had no issue with parking or turn around. 4. Even though the area may look questionable, I had no issues and found that the police often sit in the parking lot because they feel safer in that area when filling out reports. 5. The rooms were quite, the AC worked well, and the beds were good. The staff was excellent. I misread the price when booking and asked the manager about it the next morning and was given a discount on my stay. The staff in the morning were very friendly, honestly I was to tired to even understand the lady at the desk at night. If you are traveling East and want to avoid the El Paso traffic in the morning, I wouldn't stay anyplace else.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your recent stay with us, we are glad you enjoyed to convience of our property and hope to serve you again in the future.

"Nice stop outside of town."

4
19/07/2017

Nice, clean, attractive room. Great location for traveling east in the morning. The restaurant/bar next door was a surprise. Good food, and the band on a Friday night was not expected but it was a great band!!

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
Thank you for your feedback on your recent stay with us, we are glad that everything was to your likening and we hope to see you again in the future.

"Best Place to stay"

5
14/07/2017

Very nice and quiet rooms. Great parking, nice location. Took awhile to get checked in but everything else was good. Lots of food and coffee choices in Hotel. big pool and nice. Very nice rooms. Comfortable and clean. Staff very nice.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your last stay with us, we apologize for the time it took you to check in but we are glad you enjoyed all our amenities we offered. We hope to see you again in the future.

"pleasant stay"

5
13/07/2017

Max Assistant Manager is great person to talk in the morning The front desk staff of this particular Best Western in Clint Inn is awesome. My family and I arrived in the middle of the night and were greeted with warm smiles and genuine welcoming. It was a great way to wrap up a 13-hour drive across Texas. Our rooms were clean, quiet, and comfortable; a piping hot shower was wonderful. Then, just before we hit the road for another day of driving west, they fed us a tasty, hearty, healthy breakfast. We will definitely continue to use this Best Western as one of our way points along I-10

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you for your feedback on your last stay with us, and are happy that you were welcomed properly after a long day of driving. We are glad that you enjoyed your stay and hope to see you again in the future.

"Great Stay"

5
12/07/2017

Really, great service from the front desk. The gentlemen that checked me in was very professional and helpful. Max? I don't remember his name but he did a great job. Rooms were very well kept and very clean, and the breakfast was excellent. 10/10 would stay again

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you very much for your feedback on your recent stay with us. We hope to serve you again in the future and once again provide your with excellent service.

"disapointing"

2
08/07/2017

Didn't have what we reserved, roll a bed is the crap (the concession management offered), work out room is hotter that outside with no response to the condition. Not what I have experienced and expect with Best Western.

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882.

"Needs a lot of work"

2
08/07/2017

Many things need to be done to this motel. The toilet tank lid had a 4" chunk broken off of it. The bathroom door drug the tile so it was hard to open and close. The curtain sheers had two black stains on them. One bed had two big rips in the bed skirt. Both bed covers had stains on them. The refrigerator had a very high pitched whine when it was running.(Had to turn it off). The room was very noisy, don't know if the walls are too thin or what. This motel could really stand a complete re-model

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Dear Vernon Burger, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882.

"Better than Average Best Western"

4
07/07/2017

Having stayed in several BW properties this summer, this is one the the cleaner, nicer ones. They don't have ice machines on every floor. The breakfast offerings are typical with nothing special. The staff were friendly and helpful for the most part.

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 915-851-2882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Retired Teacher"

5
04/07/2017

The price and the hotel was reasonable. The service I received was great. I was there to have eye surgery and they employees were very helpful to me and my wife. I plan to stay there again. your survey requiring 200 words is not the best way to obtain information. The staff great and hotel great but your requirement of 200 words was not.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank your for your feedback on your recent stay with us. We apologize for the inconvenience of our survey and if you would like you may speak with a Manager to inform them of your experience during your stay. Again we thank you for your stay and hope to serve you again in the future.

"back again"

5
30/06/2017

we were back for our second stay at the clint best western. open for four years the place like it was the day it opened. had a great check-in as well as a check-out. the breakfast was great with two types of tamales. will be back again in feb. going/ coming on another trip.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you very much for your feedback on your stay with us. We are improving our services with the hope of better serving our guests. We look forward to serving you again.

"Shining Beacon of Service"

5
25/06/2017

Plenty of truck parking was why I chose this hotel, but the quality and service are why I'll return! The breakfast was fresh and tasty, the room was very large and comfortable. The water pressure was awesome and there was plenty of hot water!

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
We thank you for staying with us and hope to serve you once again in the near future. We appreciate your feedback

"Average place to stay"

3
23/06/2017

Easy access of I-10. Less busy than some hotels. Could not get a handicapped room. Smallest bathroom I've ever seen. Room was just really small and crowded for 3 people and a wheelchair. Beds were ok.

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. We understand your expectations from our hotel but according to the BW requirement we have every single room with eligibility of 2 adults per room only. Unfortunately we can't guarantee the room with handicapped bed as you have to make the reservation in an advance as we have only 2 handicapped rooms. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882.

"El Paso outskirt hotel a gem"

5
15/06/2017

Very clean hotel with gracious personnel. The separate pool house was a nice way to spend the afternoon prior to dinner.. be sure to wear shoes though as pavement between buildings gets very hot. Breakfast attendant, front desk staff and management were very attentive & went above and beyond to assist & showed appreciation for our business. Easy access to attractions and airport even though technically address is in Clint, Texas.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
Thank you very much for your feedback on your recent stay with us. We appreciate your feedback and are glad you enjoyed our amenities during your stay. We hope to see you again in the future to serve you once again.

"Worst Best Western in US"

2
05/06/2017

If you have another option do not stay here. Maintenance at the location is horrible. Beds are comfortable so if you don't have issues with the toilet not working or the A/C running really loud you should be fine.

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Dear Eddie, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882.

"Great place to stop outside of El Paso"

4
19/05/2017

Rooms were ok probably need a little updating but great stop if your heading east in Texas, so when you leave in the morning no rush hour traffic....Breakfast was ok not the best but not the worst. Pretty quiet area. We will be traveling again this June and staying here....

mytrip_86, Front Office Manager at Best Western East El Paso Inn, responded to this review
Thank you for reviewing our property regarding your last stay with us. By telling us what you like about us and what need to be improve , you are giving us opportunity to serve you with superior experience in the future again. You are always welcome.

"Quick hometown getaway"

5
18/04/2017

Great hotel to stay at because it is not in the middle of town. There was less traffic and noise. Close enough to all the places we wanted to visit during our stay. The rooms are clean and the staff is extremely friendly. We found this hotel on the way home from a long trip last summer and decided we would stay again when we returned to El Paso.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
Thank you very much for your feedback for your stay with us and hope to see you again in the future.

"Standard and quiet"

3
13/04/2017

We stayed mid week with family. Staff was friendly, not far out of El Paso, breakfast was a good selection (waffles, warm biscuits/gravy and tamales I believe-along with standard cereal, bagel, yogurt, etc.). Workout facility and pool were clean and inviting. Microwave and fridge were clean. Cons- pool/hot tub closes at 9 pm, linens show their age (I did NOT doubt that they were clean, just older)

mytrip_86, General Manager at Best Western East El Paso Inn, responded to this review
Thank you for reviewing our property regarding your last stay with us. By telling us what you like about our hotel & what need to be improve , you are helping us to deliver you and other guest with superiror experience in the future agasin.

"STILL A GOOD PLACE TO STAY"

4
08/04/2017

Again, this year, on our way home to Quebec, Canada, we visited this hotel which we found to be clean and comfortable. Attendants were polite and helpful and breakfast was good. If you head east from Arizona or New Mexico, this place is ideal as it ils east of El Paso.

mytrip_86, General Manager at Best Western East El Paso Inn, responded to this review
Dear Bruno, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 915-851-2882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Filthy Room"

2
04/04/2017

I don't know if it's because we stayed in the "pet friendly" room but regardless, I should have a clean room. Every piece of bedding had at least 5 stains, even the pillow cases! The towels looked like someone recently took off their makeup with them... what the heck?! And don't even get me started on all the dead giant crickets just littering the floor. My dogs kept pulling them out from under things and playing with them, how disgusting!

mytrip_86, General Manager at Best Western East El Paso Inn, responded to this review
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Our front Desk Personnel is on call 24 hours a day and would have assisted in taking care of your issues. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 915-851-2882. Sincerely, Kishor Koladia General Manager Best Western East El Paso Inn

"Just adequate..."

3
09/03/2017

We checked in for one night in our road trip to New Mexico, the room key didn't work, I returned to desk to correct it, but clerk didn't believe me, he walked to room, had the same result as me, returned to his desk, reprogrammed it, returned to room, still didn't work, used a master key to open the room, fiddled with two cards, finally succeeded and handed us our card. Then We went out and noticed the rear entrance door of the hotel was broken. It would not close securely. We notified the clerk of the problem and he acknowledged the door had been broken for quite some time, but allowed guests who parked in the back lot to use the door freely without a key. I feel this is unacceptable (this IS El Paso), as any vagrant would be able to enter at any time. The toilet paper roll is behind the toilet, be prepared for quite a stretch to unroll it. The best part was the soft mattress, king size, we had a great sleep.

mytrip_86, Manager at Best Western East El Paso Inn, responded to this review
Thank you for reviewing our property regarding your last stay with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 915-851-2882. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

"Pinch pennies, lose dollars"

3
07/03/2017

This hotel used to be wonderful. We have stayed here several times and had always been happy about our decision to stay at this hotel. It is conveniently far enough outside of El Paso so that in the morning we didn't have to worry about rush hour traffic. It had always been clean and well cared for. Not so on our latest stay in March 2017. What a a big disappointment this time. Our room (205) had a weird smell, there were set-in stains on the sheets and the towels - oh my goodness. Never in our life have we stayed at a hotel with such sickening towels. Small, thin, threadbare and looking like they had been washed in dirty water, they were useless in trying to dry ourselves off after a shower. The bathroom was not clean. Canisters holding shampoo, body wash and conditioner are unsanitary, don't work well and should be done away with. Those were the negatives for our stay and they are significant. There is a saying, "Pinch pennies, lose dollars". We will be hard-pressed to want to give this hotel our business again! We won't complain without offering a solution. The on-site gym is cute and well stocked with nice equipment that no one seems to ever use. Sell off all that wasted equipment and go out and buy some decent towels and new linens!!! This will end on a positive note. Breakfast isn't as bad as we thought it was going to be, there is a decent restaurant (Mamacitas) next door, the rooms are fairly quiet and the shower is nice.

mytrip_86, Manager at BEST WESTERN East El Paso Inn, responded to this review
We thank you for your feedback for your last stay with us. On behalf of our staff we would like to apologize for not exceeding your expectations. We will take your feedback to improve on all issues to ensure these problems are corrected immediately.

"Great service!"

5
20/02/2017

Great hotel staff and very clean! Breakfast was great too. It was at a very convenient location. Easy to get to where we need to go . Front desk helped us check in and was very friendly, professional and helpful!

mytrip_86, Manager at BEST WESTERN East El Paso Inn, responded to this review
On behalf of our entire staff we'd like to thank you for reviewing our property on your last stay. We appreciate all feedback and are glad that you enjoyed staying with us. We hope to be able to continue to serve you in the future.

"Awful"

1
26/11/2016

We've stayed here once before and the hotel was great. (About 2 years ago) This time I was shocked at the condition of things. The room mattress was so bad I woke up with both shoulders and hips hurting. The noise was ridiculous with people and there kids talking loud through the hallways, letting doors slam all hours of the night and very early in the morning. Absolutely no hotel common courtesy at all. The bathrooms now have "dispensers" on the wall by the sink and in the shower with liquid soap lotion etc instead of the normal small bottles most hotels use. They were empty when we arrived. I have no idea what they put in them, so I went and purchased my own. This is a hygiene and health issue in my opinion. However nothing compares to the filthy, gray looking bath towels, hand towels etc, that are more like dish rags than towels. They looked like they'd been washed in dirty water. It was just disgusting. I will not stay here again. I will go further up the road and drive back to Clint before I stay here again. They need to go back to the standard hotel toiletries, but some new towels and WASH them properly and replace the mattresses and bedding.

"Outstanding."

5
20/11/2016

I loved staying here. I didn't want to leave. Warm, friendly staff, fantastic room, cozy bed, wonderful breakfast, scenic view, nearby restaurant. I look forward to going back someday, staying for a week and exploring the nearby wonders.

"Unexpected trip"

5
09/09/2016

From start to finish staff was extremely pleasant. Was able to check in early with no problems and no fees. Breakfast was great and everything was nice and clean. I will stay here again if in the area.

"Clean!"

4
25/08/2016

We just needed a quick overnight stay. We found the Best Western to be clean and easy to find. The room had an odd musty odor when we first walked in, but it wasn't bad nor did it last. The complimentary breakfast in the morning was standard, but good. Everything was warm, there was plenty of food, and the breakfast area was kept clean. Staff was friendly and warm (even at midnight)! There is also a restaurant next door, walking distance, though we didn't try it. Our friends ate there and they were satisfied. A good option for a quick stay.

"Excellent Best Western"

5
14/08/2016

This Best Western is brand new and it is great. We really enjoyed the stay and we were very comfortable. We liked it so much that we drove an extra 3 hours to get back to this Hotel. We left San Antonio late and would not stay any where else. This is a great place to stay and the restaurant next store has great food.

"EL PASO STAY"

5
25/07/2016

Great city; great hotel. I cannot think of any unsatisfactory experience. The company I was with helped my travels to be very enjoyable. The locals were friendly, non-judgmental. There is an abundance of places to eat with great variety. We only ate at Genghis Grill.

"Great Service at Best Western"

4
12/07/2016

The staff was friendly and helpful. Clean environment! The rooms were very clean and inviting. Would definitely stay there again. The price was fitting for the overnight stay. I cannot believe the service I received from the front desk at such a late time.

"Awesome "

5
23/06/2016

My visit to best western was awesome because the receptionist Linda made it very welcoming. She was very friendly and always smiling. I will be going there from now on because her customer service was amazing. Thank you best western!

"El Paso Stay"

4
21/06/2016

We were very pleased with our stay at this best western. We were there for a semi pro football game and didn't spend much time at the hotel but the staff is friendly and accomidated our request for early check in and ground floor room. Breakfast was good and they had a good variety of food available.

"Low Quality - Poor Service"

1
07/06/2016

The best thing I can say is that this hotel has a decent location east of El Paso but I don't recommend staying at it. The hotel looks like it has had a recent facelift but it was an economy priced one. When we arrived there was no one at the front desk. Even though the manager's office was right behind the desk and the door was wide open, the manager wouldn't get up off his behind until we stuck our head in the door and asked if there was anyone working the front desk. He finally came out to check us in. When we asked about parking our truck and trailer across three parking spaces he said it would be no problem - because they were not expecting many guests that night. We had requested a non-smoking room. This hotel has three floors and as it turns out it has four rooms on the third floor where smoking is allowed. With a not very busy night guess where the manager assigned us - yep, on the third floor AND in a room right across from the elevator so that we could listen to it "ding" all night long. We went down and requested a room change. Unfortunately nothing could be done for the stale smoke smell in the elevator from the smokers going up to their rooms. You'd think they would put the smoking rooms on the first floor at the far back so the smokers could go right out the back door and smoke. The stairwell also was stale from the smokers smoking in it. So when we checked in we asked when the breakfast was served and the manager confirmed that it was from 6am - 9am - the same as all the other hotels we've stayed in. As we had an early leave planned the next day, we got up, packed and headed down to the breakfast room at 6am. We were surprised to find the door locked and the room dark. The front desk clerk was again Missing In Action. We found her leaning on the railing outside the front door just staring off in the distance. When we asked about breakfast she said - "Oh no, the breakfast hours are from 7am to 10am." That was their third strike and they're out. We won't choose it again.

"Decent place to stay"

4
31/05/2016

Decent place to stay on the outskirts of ElPaso. NO restaurants nearby. If you want dinner you will have to go into ElPaso. Had inside rooms which we wanted also. Breakfast was fair, scrambled eggs did not look that appetizing

"Factual"

2
13/05/2016

Serious management problems. No sign of a manager day or night. Food preparation very poor. Checkout clerk also kitchen clerk. Neither function even close to satisfactory. Overall facility maintenance very poor. I have stayed her two times before and the quality has gone - completely gone.

"Four Corners Trip"

5
11/05/2016

Excellent hotel. Warm and inviting with a very attentive staff. Nice Hotel is very clean, well maintained and a pleasant place to stay. The staff is well trained and execute customer service to a high degree.

"Nice Place "

4
27/04/2016

This hotel is a welcome place to rest you head after a hard days travel/work. Friendly staff, very large rooms and very clean! This is not a luxury hotel, but it is very nice. It is located next to a few local amenities that a travel might need. If you find yourself this way it is worth it to stay here.

"Open back door"

2
27/04/2016

Room was average in every way. Closet door did not work. I pointed out to the front desk clerk the broken lock on the back door. He would not call the repair person out to fix it. Check out lady handled the breakfast area as well. She provided excellent service.

"Really nice hotel"

4
26/04/2016

The hotel itself is very clean and well maintained. The staff is friendly and helpful. There is an indoor pool in a billing across the parking lot. It is also very clean and has an assist lift for handicap access into the pool and the hot tub. There is a free continental breakfast as well.

"Great hotel after a long drive"

5
24/04/2016

This was a very nice hotel. I would highly recommend it to anyone.The internet is password protected and fast. The room and bed were very comfortable. Everything was clean and updated. The breakfast was hot and plentiful. There is a convenient restaurant within walking distance but I would encourage you to find another one.

"East El Paso in Clint, Texas Nice Welcome back to Texas"

4
21/04/2016

The East El Paso Best Western in Clint, Texas was a great way to come home to the Lone Star State. Starting with the friendly clerk at front desk, we were happy to be home. The room was cool and spacious, and we enjoyed the convenient guest laundry room where we washed and dried a week's worth of clothes from our trip to Arizona. Next door Tex/Mex restaurant was good, and next morning breakfast great with made-to-order omelets.

"Great basic accommodation for what we needed"

4
18/04/2016

This was a 1 night stop over after our flight into El Paso from the UK. The room was clean and as expected. Everything was in working order. reception were very helpful and friendly. The breakfast in the morning was good, the kids loved the Texas waffles and the swimming pool was just want the kids needed after their flight!

"Well situated"

4
13/04/2016

We stayed at this hotel in order to be close to the famous restaurant Cattleman's Steakhouse....we were satisfied to find a clean room and very polite and helpful attendants. We also appreciated the morning breakfast that was very good. Would stay there again anytime.

"Riding a tandem bicycle on the southern tier route."

4
11/04/2016

We like best westerns when traveling because most of them are nice. This BW was no exception. A few minor things, wfi was very slow, shampoo and soap were in dispenses on the wall, and we're not full, the coffee was extremely weak. I mentioned the weak coffee to t the desk clerk m and she replied, " that is the way it comes out of the pot"

"recomend"

5
30/03/2016

Great lace to stay, clean, and orderly Good staff, laundry room a little dirty.(had to sweep it myself) but other than that. sleep was good and room comfy. Pretty handy to elpaso without the annoyance of heavy traffic

"Sufficient"

3
23/03/2016

Efficient, friendly staff. Good breakfast with pastries, eggs, sausage, biscuits and gravy. Clean, spacious room. Take a side trip to historic San Elizario, just minutes away. Easy access to interstate. Perfectly fine for overnight on road trip.

"Best Western El Paso East"

5
22/03/2016

We spent three nights here and enjoyed the stay and all the employees were pleasant. Next door to this hotel we had excellent Mexican food too. my only complaint would be the powdered eggs, however the breakfast was a large enough selection that it didn't matter.

"Awesome & awful - "

3
15/03/2016

No inbetween at this hotel. We got here at 8P and stayed one night, on the first floor. The awful: The floors are thin - we could hear the room upstairs walking across the floor. We could also hear their music. This review would have been 5 stars except for the morning desk. They have no business being in the hospitality industry. After breakfast, in a too small to accommodate more than 6 comfortably nook, I walked over to check out and tell them the AC didn't work and the guy tried to tell me "the air gets trapped in the curtain." Wrong answer. When I can't hear the fan OR the compressor come on, there is no air to trap. Guy next to me had issues with his AC to. There were 3 ppl standing at the desk - not one apologized for the discomfort. It was the lack of response and concern for the quality of our stay that made this a 3 star review. The good: the room was a great price for the location, size, comfort of the bed and amenities. The fitness area had excellent l, updated equipment and it was comfortable. The night clerk was exemplary - I wish I could give her a 5 star rating. She was helpful, kind and efficient. She was also friendly and when told of the music issue, she addressed it immediately. Management should consider discussing with the morning staff how to appropriately handle problems, I suggest having the night clerk show them how to be gracious. Would we stay here again? Likely. I hope they fix the AC issues before we make it back.

"Weary Travelers Refreshed"

5
28/02/2016

Only stayed one night, but we were greeted by front desk person who could easily tell we were arriving late and were road weary. The gentleman helped get us to our room as quickly as possible and even helped with our bags. The property manager was welcoming and just as helpful. The building was secure and safe. Both men said to not hesitate to let them know if we needed anything during our stay. Customer service was over the top! The room was clean, the bed was comfortable and we woke refreshed. The breakfast room was clean. We were offered homemade salsa with our eggs. Yummy! If in this area, would certainly stay again at this hotel.

"Road Trip Stay"

4
27/02/2016

This hotel was conveniently located near the highway. It was clean, comfortable and affordable. The front desk attendant was very helpful and friendly. It was extremely affordable, as well. I would definitely stay here again.

"Sweet pool"

4
17/02/2016

Friendly staff that were helpful upon arrival. Room was large but pretty empty (not a big deal to me), with a flat screen and nice clean bathroom. Mini fridge and microwave, and A/C worked great. Pool was a solid 68 degrees and hot tub was warm and worked perfect. Both looked quite new and even had LED effects in them. Only con of the place was the third floor smelled like someone had just smoked a pack of cigarettes in the hallway even though the whole hotel in non smoking. Luckily my room didn't.

"Great for a stopover"

3
09/02/2016

Stopped on our drive from California to Louisiana; outside of El Paso so less crowded. Older hotel but clean and with breakfast. Good restaurant next door. Wouldn't stay other than for a stopover, but it was perfect for that. wifi is ridiculously slow.

"overnight in El Paso"

5
05/02/2016

I had actually stayed in this property several times before, but it was under another brand. I only stayed there after a long trip home from California and felt I would like to stay outside of the busy El Paso area on the way east. The hotel has been improved in décor and in the breakfast room offerings. The hotel has an elevator, which is nice for a 3 story building. It is near the interstate, but not next top it so it was very quiet and there is a very nice view of the city to the west down below.

"Texas Time"

4
24/01/2016

A very nice motel with a very nice staff and room. It was right on the road to our destination and easy access. Resturaunts and fuel right next door. Handy. Quiet and restful sleeping time. we wre overall happy.

"Great Value!"

5
18/01/2016

Clean, nice room, great breakfast, good price. East access to I-10. Would stay there again! It is located on the eastern side of El Paso which is what I was looking for since I was headed to Dallas and wanted to miss the traffic in El Paso.

"Average - with potential"

3
13/01/2016

Overview: A large, clean room with modern furnishings (including a fridge and a microwave); large enough to accommodate a small dining table with 2 chairs (provided). The “High-Speed Internet” was free but not very fast (I tried to check my email but gave up in frustration due to the slowness; I've had faster dial-up). There is sufficient space in the far corner opposite the flat-panel TV for a recliner or an overstuffed chair with an ottoman; too bad no one had thought of it. Layout/Design Flaws: The toilet paper dispenser on the wall behind and above toilet makes it almost impossible to reach from a sitting position. Bathroom exhaust fan (good) on the same switch as the bathroom lights (not good). Bathroom door opens into the smallish bathroom but could have easily been installed to open outward into the spacious guest room foyer. Wall décor is almost non-existent; two small (2' x 2 ½') abstract paintings. Spartan for such a large room. * Drapes are not light blocking so if you plan to sleep late, ask for a room facing the southwest. Bathroom: I appreciate the shampoo/conditioner/bath gel dispenser in the shower and the soap/lotion dispenser near the bathroom sink as I'm definitely in favor of eliminating the waste of slightly used soaps and paper which inevitably windup in our landfills (and drinking water). Bath towels were older, worn (in some cases threadbare), and rather dingy. The bathtub tile is attractive and the shower head was above average to the task. There was hot water on demand with good pressure. The drain plug was disconnected and left lopsided in the drain. Breakfast: Scheduled for 6:00 a.m. - 9:00 a.m. but by 8:00 a.m. out of some of the basics. Coffee more like broth or coffee-flavored water. No biscuits with ½ crock-pot of gravy. Orange juice watered down. Texas-shaped waffles are interesting. Scrambled eggs may be powdered. Over-ripe bananas. The only yogurt was the bland Activia (Dannon) brand. Honey buns (nice). Variety of cold cereals with milk, but I didn't see any hot cereals. Final Notes: Comfy beds with plenty of pillows. The small coffee pouch provided burst upon use dropping grounds into the cup below - that makes for a pretty gritty cup of cowboy coffee!

"Expected More"

3
12/01/2016

A nice hotel if you only stay 1 night. We picked this hotel because it was close to where we needed to be and looked new. All we used the hotel for was to shower and sleep. If your going to stay for more than a night you may want to make sure housekeeping comes by.

"Clint gets it right"

5
09/01/2016

Great value great experience great stay The hotel was great and had a nearby restaurant with a full bar that made the stay convenient and exceptional. So relaxing to have a great meal and a cocktail followed by a hot shower and a good nights rest to continue on the road, and in the middle of nowhere...who would have guessed.

"Pleasantly Surprised"

5
05/01/2016

I haven't stayed at a BW property for dozens of years. I was heading home and wanted to visit Cattleman's Steakhouse on the way and found they were close, so took a chance and booked it. Asked for the quiet side which they accommodated. Large room, easy parking, free breakfast and Internet. What's not to love. Bed could have been a little more comfy, but then the price would have to be higher.

"great location for passing through"

4
05/01/2016

just passing through el paso and choose a hotel near I-10. Staff at front desk were very helpful. the bed was great, and no road noise from I-10. Mexican food restaurant next door was very reasonable $$ and food was good.

"Ok place for a stop over."

3
30/12/2015

We stayed here for just one night while passing through. We had a two queen room, which was very large #201, and the beds were fine, the breakfast was usual waffle, sausage, breads etc. For the price, it was just fine, clean, friendly, easy off easy on, gas and convenience store right beside it.

"Nice place to stop!"

4
27/12/2015

King room very spacious. Room clean and stay was quiet. Staff very helpful. Breakfast choices good and hot. Two restaurants within well lit walkway. Best of all just off I10 and outside of busy El Paso with good value for you money.

"Good value"

4
04/12/2015

Very Clean and quiet. Quiet area south and east of El Paso. Hotel staff recommended good restaurant next door. Easy check-in, easy check-out. Located east of the busy El Paso area, but not too far out to be isolated. Nice clean breakfast area, good coffee. Had to leave very early, so did not take breakfast.

"Stayed overnight on trip from Phoenix to San Antonio each way"

5
22/11/2015

Great experience. Room was great and service was great. Staff was friendly. Room was clean as would be expected at a Best Western. Room rate included a good breakfast. The view from our room overlooking El Paso was beautiful and panoramic. Great Mexican restaurant next to hotel; best Mexican food we have eaten and moderately priced.

"Late night arrival, still welcomed warmly"

4
17/11/2015

My wife and I arrived late last night into El Paso from San Diego. As soon as we walked in the Best Western, the front desk clerks set about getting us checked in. We were given a huge suite with a king-sized bed. Although the neighbours were a bit rowdy, things settled down quickly. It was a peaceful night, followed by a more than adequate breakfast. Great value for what was essentially a quick stop-over.

"Adequate and reasonably priced"

4
15/11/2015

This was a nice location just east of El Paso. The hotel staff was very accommodating and moved us when we had a problem with our room. The rooms are large, the beds comfortable, bathrooms updated and a full breakfast in the morning. Good spot when passing through El Paso.

"Spartan but comfortable"

3
03/11/2015

The room, like the rest of this clean and comfortable place, was stark and without any "frills". As usual we were impressed with the courtesy of the staff and pleasant efficiency. The only real reason for just three circles was the virtually inedible breakfast, even with just basic fare. A lack of sufficient staffing appeared to be the reason for overcooked meat and pretend scrambled eggs just can't be good. Next time we are making a long trip, we may or may not stay here again. The beds were fine and climate control was accurate, and there are few choices in the area. You could do much worse.

"Just OK"

3
30/10/2015

Chose hotel because of good review on trip advisor and wanted a hotel east of El Paso as I was driving from Dallas to Tucson. There is major road construction off interstate 10 to the hotel...so...even though it is about 1/4 of a mile away....it took over 12 minutes because of traffic. This hotel has THREE "Trip Advisor" decals on the front doors. Room was OK.... bed soft (as in all my reviews). Noise traveled into room..footsteps from above...but most annoyingly, every time a door closed....the bang shook the room. Bathroom extremely small...the length of the bathtub, the width of the toilet. I did not enjoy breakfast, but I did not have any of the hot things...they may be ok.... muffin I had was clearly stale. I purposely chose this hotel because I am on a trip and stayed at Fairfields, Hamptoms, Holiday Inn Expressed.....you get it...budget hotels. I wanted to try a Best Western. I think I will stick with the others. BUT..... I encourage you to read the other reviews.

"El Paso"

4
30/10/2015

The staff is very pleasant. Check in for us was easy. Breakfast was the standard Best Western, no frills but good. Near the freeway but noise was not a problem. Restaurant next door was recommended & was great food.

"Good hotel"

4
26/10/2015

Check out was more difficult and time consuming because I asked to have an email with a proof of stay receipt. They would not do that. Carpets were needing to be vacuumed when I arrived. Breakfast was all bread type selections, and exactly the same each day.

"Fantastic Experience"

5
19/10/2015

We made last minute reservations through one of the discount sites online. There was a problem with the reservation. Three of us, but it was for a king room. What could have been a disaster was rectified pretty quickly and easily by the front desk staff. The property was in great shape, including the lobby, breakfast area and rooms. The breakfast was really good for one that was included in the price.

"Great Place to Relax"

5
12/10/2015

My husband and I highly recommend the Best Western East El Paso Inn, Clint TX. From the minute we walked through the door, you feel welcomed. it is very obvious the staff wants you there. The rooms were very nice and comfortable. Breakfast was great. We will go back.

"CLINT TEXAS BEST WESTERN"

5
08/10/2015

Excellent all the way around. Highly recommend this is the place to stay on the East Side of El Paso. Friendly Staff, Clean Rooms and Easy Access makes this a Great Choice. Make sure to use your Reward Points.

"Business"

3
08/10/2015

I was disappointed in the room. We have stayed at best westerns and this was the worst. There was one room left when we got there. When we walked in our room it smelled like pee. It did not feel fresh at all. In the bathroom there was hair on the floor. It looked like when they mopped it they did not seek it first. Disgusting. I will give kudos to the breakfast and customer service was outstanding. Everyone was friendly. I will probably not stay at that particular one again.

"Clean, Comfortable, Convenient ... but VERY unstable Internet ..."

4
01/10/2015

My wife and I spent just one night here on our drive from Austin, TX to Silver City, NM. The hotel is right off of I-10, convenient, clean and comfortable. The desk staff members were all very professional, friendly and helpful. Breakfast offered the usual range of items, including scrambled eggs, waffles, sausage, and oatmeal. We have just one complaint ... and one "odd" thing to share. First the odd tidbit — whoever installed the toilet paper roll dispenser really should have had a seat before mounting the thing on the wall — you have to be a contortionist to twist around and raise your arm up in a very uncomfortable stretch to reach it. VERY odd! The complaint is VERY serious. For whatever reasons, the internet connection dropped every few minutes and then restored itself within a minute or two. This was irritating when it came to checking email and surfing websites -- BUT it rendered Skype calls and watching streaming videos impossible. This issue simply MUST be fixed. So, overall, a great place to stay -- but if the internet is important to you, you might want to give them a call and get their assurance that things are working flawlessly.

"Good Choice"

4
30/09/2015

My parents stayed at this hotel for over a month before it was a Best Western. During that month, I stayed there for 2 1-week stretches. The staff and the owner went out of their way to accommodate our needs. My stay last weekend was just as pleasant and the remodel, Best Western upgrade, is great. The rooms are large and the bed was very comfortable. I will stay there again.

"A good value"

4
20/09/2015

This is a newly refurbished hotel everything is new looking. Rooms are comfortable, breakfast was a hot full breakfast. Walls are a little thin could hear the room next door talking on phone (I have poor hearing so when that happens you walls are thin) couldn't tell what they were saying. Desk lady was helpful.