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Best Western Plus El Paso Airport Hotel & Conference Center, El Paso

3.5/5  - basé sur 442 notations.
6655 Gateway Boulevard W, 79925-3617, El Paso, United States - See map

Welcome to Best Western Plus El Paso Airport Hotel & Conference Center! With the El Paso International Airport just a few minutes from this convenient El Paso, TX hotel, frequent fliers can enjoy an ideal location without that airport feel. Ideally located close to everything, this hotel near El Paso Children’s Hospital regularly welcomes medical tourists and guests visiting loved ones. Close to Fort Bliss, the local staff is proud to play host to those who serve. The Best Western Plus El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions. Whether it’s a special event at the University of Texas at El Paso that brings travelers to town, or they’re simply passing through on a cross-country road trip, our Best Western hotel in El Paso, TX has everything you need for a memorable stay. Stop by Gallery 3 Kitchen, the on-site, full-service restaurant open for breakfast, lunch and dinner. A heated outdoor and heated indoor swimming pool and hot tub are the perfect place to relax in between sightseeing. A free local shuttle offers 24-hour service anywhere within a three mile radius. The Agave Tequila Bar is also on the premises, a welcoming bar/lounge serving American fare and open for dinner nightly. The El Paso Convention Center is in the neighborhood, making it easy for business travelers to get to and from their meeting or tradeshow. Visit the nearby El Paso Museum of History for a touch of culture, or browse through Cielo Vista Mall, the largest shopping mall in El Paso, TX just two miles away. Employees of Delphi Corp. and Raytheon alike depend on this El Paso hotel to provide a relaxing experience. Workers with Western Refining are also regular guests, taking advantage of the plush pillow-top mattresses and luxury amenities including the state-of-the-art fitness center and our beautiful courtyard. With the nearby General Dynamics El Paso County Coliseum featuring six meeting rooms and on-site catering, there’s no better location for your corporate meeting, wedding or special gathering. Whether you’re here for work or play, choosing the right hotel in El Paso, TX makes all the difference. Book your next getaway at the Best Western Plus El Paso Airport Hotel & Conference Center where comfort of guests is a top priority! Enjoy your stay!

Best Western Plus

El Paso Airport Hotel & Conference Center

LABEL_ITINERAIRE

LABEL_DEPART:

LABEL_ARRIVEE:

Hotel advantages

  • Heated pool
    Heated pool
  • Free airport shuttle
    Free airport shuttle
  • Air conditioning
    Air conditioning
  • Free parking
    Free parking
  • 24-hour front desk
    24-hour front desk
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Guest reviews

In partnership with tripadvisor fr
based on 436 guest reviews
NOTE ISSUED
Excellent
167
Very Good
108
Average
57
Poor
57
Terrible
47
REFER TO NOTICE
Business Business
164
Couples Couples
78
Family Family
141
Friends getaway Friends getaway
19
Solo travel Solo travel
37
SUMMARY NOTES
Cleanliness
Location
Rooms
Service
Sleep Quality
Value

"Poor"

2
31/08/2018

Got there send to room then someone was in my room I resverd. Went by down and went to another room and it was dirty went to my last room n drity sheets have pictures .got there at 12 mid nite ne and my 2 yes old got in the the last room at 3 am omg never had a bad experience with best western they fix it but to stay off very poor

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
The Hotel apologizes for these concerns and has worked with you directly to ensure that you and your family had a better stay. Thank you again for extending you stay with us and letting the Hotel make things right. Hope to see you back soon. Sincerely, Alex Herrera

"Fast, quick and easy"

4
27/08/2018

Great location to get to many of the surrounding locations. Breakfast was good. You have to get a breakfast voucher before you go eat at the restaurant, just make sure it's included in your hotel rate. Friendly staff.

"They've got it all"

4
25/08/2018

Interesting place to stay. They have a little courtyard to hang out in, a cool pool, a restaurant, bar, game room and a night club. The rooms are comfortable and clean. Check with the front desk about closing times, it differed from what they advertised. Definitely a nice place to stay after a long drive.

"Loud as hell"

2
20/08/2018

Not sure where the PLUS in the Name of this Best Western is coming from. The hotel is very noisy and not suitable for a good night sleep. The noise already starts at check-in because there was a band playing in the bar which is next to the check-in desk. I hardly could understand the lady and we could only talk by using our hands. We went to our Suite and noticed a strong noise coming from the bathroom. We were told the fan would stop soon after humidity levels drop in there so we opened the door and it eventually stopped. However at around 11pm it started again and this time no chance to get it off. It produced a noise around 80dB so enough to not being able to sleep anymore. The pool of the hotel is nice but the surrounding old, partially damaged and not clean. Breakfast was included in our rate but I noticed that many people were surprised that in their rate it was not. I think they did not miss much - the breakfast staff was keen to collect the tickets or money but not keen to provide tasty food or even refill. On our 3 week tour this was probably the worst breakfast we ate. I would believe there are better hotels in El Paso than the Best Western El Paso Airport hotel. So we cannot recommend staying there.

"Mixed bag"

3
14/08/2018

Checked in because we tried one place that wanted 250 a night. We drove back a couple miles to this BW because I am a gold crown member. Checked in with a way better price and we were given a room over looking fountain in pool area. As we walked down hall it had the smell of vomit. And hall carpet was far less than clean. I understand that they get a lot of oil workers but smelly dirty carpet has a turn off. The room was nice and clean and the bed was very comfortable. Shower products were nice and the rain shower head was good. Nothing bad about the room and if you only had to see the room it would be great. Pool area looks inviting and they have a bar area also. We got up the next day and went to get vouchers for breakfast. Never have had to have a voucher to eat before so I felt like a crook because I had to vouch for my meal. We got to eating area at about 8 AM and I kid you not except for the waffles and cold cereal there was only a single sausage patty in the hot food trays. No eggs or other stuff. I can't tell you what stuff should have been there because it was empty. Nothing! I took voucher back to desk and told them that I would have like to eaten but there was nothing. Will be calling corporate because I paid for a stay with a hot breakfast. They must have it mixed up with a NOT breakfast. I guess you can take a chance on here but I will not stay here on my return trip in 4 days.

"Funeral weekend"

5
13/08/2018

My husband and I and my husband's family stayed here for the weekend for a funeral and the location was very convenient for our family activities. We enjoyed sitting out in the garden to chat and spend time together, and the room was very comfortable and relaxing. I wish they had provided a free breakfast.

"Quick rest stop"

4
17/07/2018

We stopped here to rest on our way back home from California. Our room was decent. We all slept comfortably and well. The AC wasn't the coolest but we made it work. The shower was also a bit old and falling apart, but it got the job done. The room was very spacious, and neat. We didn't have a microwave. I'm not sure if we needed to request one. I'm used to just already having one in my room. No matter the case it was a good stay. We would definitely stop there again.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feedback. The Hotel will address the issues you reported and get them repaired right away. Hope to see you back on you return. Sincerely, Alex Herrera

"Comfy beds thats it... ok hotel"

2
26/06/2018

I stayed here even after reading reviews. Check in was fast and easy. Didn't have any issues with check in. Staff was friendly. Room was ok. The rug has some wet spots it made room smell kinda wierd. AC was not that gre at. Room did feel warm. I got a room kn the inside lobby and you could definitely hear the music from the lounge. Pool and hot tube water had a super strong clorox odor. It made my head hurt. Water was not transparent. Didnt seem clean to me. Staff was great but hotel does need some upgrades.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feed back. The Hotel will look into the smell and clarity of the pool. Our staff will also look into the AC system for the hotel. I hope you can give us another try. Thank you, Alex Herrera

"Mixed Bag but would consider them again"

3
20/06/2018

I stayed here for one night recently. On the plus side room was very good sized (booked the oversized room w balcony) every staff memberI encountered was friendly, the bar, exercise area other amenities were fine and a starbucks across parking lot plus right on I-10 to get to worksites was nice, The pillows were best I had of 8 days on road only BW stay, others were Marriott or Hilton family hotels. Cons - air conditioning was not up to snuff, this is a huge deal when staying in El Paso for a good portion of year. While pillows and bed were great the temperature of room itself kept me from getting best nights sleep of trip. If traveling to El Paso the A/C working at top form is a huge must, I would check with them to make sure I got a room where it works as it should or would move to another hotel. (I did see AC serve vehicles outside so hope they were working on system) I would add my balcony door didnt work, almost had to lift and carry to use balcony. Since they charge more for those rooms makes one wonder if management is committed to property. If you charge more but allow substandard conditions and nonworking amenities makes one wonder, All that said I would definitely consider this property if staying again in El Paso due to staff and overall impression, I would call ahead and make sure assigned rooms AC works though....

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feedback. The Hotel is working to make sure that our Heating and cooling system work as they should. Thank you again for your business and hope to see you back very soon.

"worse best western ever"

1
10/06/2018

lobby waiting area carpet filthy, person who checked me in was more interested in talking to his friend on the phone than checking me in, burnt out light in room on the night stand-was told to come to the lobby to get one. no clock radio in the room-was informed it was broken and had been removed. no liquid hand soap, noliquid bath soap.used soap was left on the bathtub rim. table was sticky.

BestWesternHotels, Corporate at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time to provide feedback of your recent stay, and we are sorry to hear that it did not exceed your expectations. Your satisfaction is important to us and we hope you will give us another chance and stay with us again. -Best Western Hotels & Resort

"Great Hotel Stay!"

5
31/05/2018

This Bestern Western Plus really earns the "plus" in it's name. They have a neat and clean hotel inside and out. Two bars and a restaurant onsite. Nice pool area. Great interior rooms. Shuttle service straight to and from airport and within 3 mile radius. Andy will take you to eat or to a local shop. He is a great shuttle driver and has excellent customer service skills! Even better, is Felix, at the front desk. He is very attentive to his customers needs. He went out of his way to be helpful to us. I can't enough about this hotel and its staff. Your stay is about the experience and ours was the best!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
THank you for the great feedback and I will make sure Felix is aware of your comments. Hope to see you back very soon

"Good hotel off I-10"

3
28/05/2018

The staff were very friendly. There were maintenance items that needed attention. The room was clean. It is on the frontage road by the interstate, but I did not hear the constant traffic. You get a voucher for breakfast in the restaurant, and the manager in the restaurant was awesome. The food was great!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the kind words and feedback. Hope to see you back soon.

"Terrible service "

1
26/05/2018

Better staff!! I was having major surgery the next day. The ac had been out all day. And they would not refund my money! I had to go pay 200 dollars a night at another hotel after I booked this one way in advance! Air conditioning had not been working all day. Waited over 9 hrs. And your front desk had the audacity to tell me I only have 30 min to go find another hotel to say at before I could get anything back. And I still had to pay! I used to love best western hotels. Use them for vacations and most travels. This will be the last time I stay at any best western!

"AC not working and nightclub noise"

2
26/05/2018

we checked in and were given a room. the AC was not working and making a loud noise. we switched rooms with the same issue . temprature in the room kept increasing and we kept hearing a lot of noise from the night club. hence we moved again to another room. the AC was working but the room had a bad odor.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Dear Gautam Doddanavar, Your business is very important to us and we value your feedback. The Hotel will bring a company to look at our AC units. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 9157786411. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alex Herrera

"Maintenance needed"

2
19/05/2018

This hotel is older which is fine if it is maintained. But that is not the case here. The a/c filter was so clogged in my room that it looked like Chewbacca was living in it. The room smelled like a port-a-potty after a monster truck show. The sheets were stained. The towels were stained. I didn't see any bugs, though, which was good. And be aware that you need a ticket when you check in to be able to get breakfast in the morning. I was not told about this and then got yelled at by the breakfast police about where my ticket was and how I needed one immediately. I stayed here for a business trip but did not sleep much at all due to the noisy neighbors each night.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your feedback, the Hotel will use your comments to make improvements for our future guest. Hope you can give us another try.

"Hotel was good, check in person wasn't."

4
14/05/2018

Hotel was good, clean, nice, wifi worked well etc. Host that checked me in was annoyed that I bothered her. I'm a Diamond Select member and usually treated well but she just didn't seem to care about anything. I'd recommend the Hotel because employees come and go. The hotel was a good place to stay and convenient.

"Great price for very good hotel"

4
12/05/2018

Stayed 5-11-18. The price was great! The bed very comfortable. The air conditioner worked just fine except for the very loud motor. Room nice and clean, bathroom nice and clean. I have not experienced a lower to the floor toilet than the one in this bathroom. It need to be replaced. Other than the toilet and loud fan everything was great. We did not get to experience the free buffet breakfast at the inhouse cafe called .Gallery 3 kitchen. We did however eat dinner there and the food was outstanding. Good job guys.

"Convenient Shuttle To and From Airport"

4
06/05/2018

This place worked well for us coming from the airport, staying overnight and picking up our rental car at the airport the next day. The room was average, but comfortable enough and clean. It was also amazingly quiet, considering how close the building is situated to I-10. We enjoyed the musician at Happy Hour, making for a relaxing evening after a long day of air travel. Check-in and check-out was a breeze.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the kind word and we hope to see you back very soon. Thank you, AlexHerrera

"Relaxing end to a crazy day"

4
27/04/2018

I am currently sitting in my room at this hotel, just checked in today and felt the need to leave a good review already. I traveled to El Paso from VA with a friend and my daughter, we all find travel stressful. We had booked our stay at the Super 8 just down the road and when we arrived, we didn't feel comfortable staying there. We immediately started looking for somewhere else to stay. We came across this Best Western Plus and called them and the lady at the front desk was SO helpful and answered all our questions...even after we called like 3 times. Lol. We decided to book with them and they sent their shuttle over to get us at the Super 8. As soon as the shuttled arrived, we felt better. The driver was dressed in a Best Western uniform and was so nice and helpful. RIGHT next door to the hotel is a Starbucks, we were excited about that since we didn't have a car. When we walked into the hotel, we felt relieved and comfortable and safe. The actual rooms are perfectly fine, nothing special or fancy but no complaints. The staff made the extra effort to get my friend and me rooms side by side. They have a gorgeous little pool with a waterfall and courtyard area with relaxing and grilling. The restaurant in the hotel, Gallery 3 Kitchen, is fantastic. We had a long and exhausting day and were hungry and were soooo pleased with the food we got. Like I mentioned, we had a long stressful day of travel. I seriously breathed a sigh of relief when we walked into this hotel. Once I finish my stay here, I'll update if I have any changes to this review, but just being able to finally relax and enjoy this day, made this pick worth it!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I am always happy to hear that the Hotel staff is willing to go the extra mile. Thank you for your kind words and please let me know if anything changes during your stay at our Hotel. Sincerely, Alex Herrera Genereal Manager

"Plus refurbished"

2
11/04/2018

Best Western Plus are typically the NEWER hotels. This one does not state that it is refurbished. I guess the chain will allow you to refurbish to meet a criteria for PLUS? This was definitely not a good experience. Plumbing does not work - the toilet clogged more than I could count and had to call the front desk. TOOK THEM FOREVER! Not enough reachable plugs to recharge or use your laptop. Had to crawl under the desk and the plug had one with 6 plug available but WOULD NOT STAY PLUGGED IN. The staff was friendly but not helpful. I've been a BW member for years and NEVER had an experience like at this hotel. I will definitely be doing my homework for future stays at a Best Western. Very disappointed.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9157786411. Sincerely, Alex Herrera

"Good loction - close to airport"

4
09/04/2018

I took away one start just because the hot tub was broken last year when I took this trip and this year it was WAY too cold to be called a hot tub. After a long day of travel or visiting you want to relax.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feedback and the Hotel will look into the spa. The Hotel just had it recently serviced but will make sure the it is at the correct temperature and that it is working properly. I will make sure that we have it at 100% working order and we hope to see you back soon. Thank you Alex Herrera

"Not up to standards"

1
07/04/2018

The hotel for the most part was outdated and run down.The staff was friendly for the most part.The noise level was very high.The decor was very worn and out of style.The smell of smoke permeated the intire room.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Once again I would like to express our apologies. The Hotel will look into your comments and make sure things get corrected for our future guest and I hope you can give us another try. Thank you, Alex Herrera

"Staff Needs Help"

3
30/03/2018

We had a reservation and check-in went smoothly. We were told to park near door 4. After we parked and started carrying bags, we saw a note on door 4 that it was not working (tried it - locked). This caused a longer walk to our room with an A/C or small plumbing leak dripping at the top of the stairs with NO sign warning you. The room itself was large and comfortable and seemed clean. Went for ice - machine on our floor was broken, had to go downstairs. Went to the hot tub to relax, there were no towels. Told the desk before we got in the tub (it was a nice one with a nice pool) that there were no towels, they said they would take care of that. After a 15 minute soak, still no towels. I dripped my way to the lobby to tell them; finally someone brought some towels. During the night we found that the toilet in our room runs occasionally causing a minor nuisance. The best thing about this hotel was the breakfast, it had many hot choices in addition to the normal items.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend my apologies to the issues you experienced during you stay at our Hotel. I will follow up our your feedback and will get these issues corrected, Hope you can give us another try, Thank you, Alex Herrera

"Not the best for family"

3
19/03/2018

If you bring your family to this hotel be prepared to hear other people having sex next door. Also the rooms look very old and the balcony is horrible, we requested extra sheets and towels for four but only had 2 so we had to request twice.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend my apologies about what the next door guest did and that you had to request extra linen and towels twice. Thank you for your feedback and I will use your comments to ensure a better stay for future dates.

"Very disappointed"

2
05/03/2018

We were looking for a nice relaxing vacay for the weekend, but i felt uncomfortable here. I've stayed at a lot of hotels and I was disappointed with our stay. The room wasn't ready by 3pm as it was supposed to be and although some staff were helpful and nice others acted offended you were asking them anything. Every other hotel I've stayed at everyone was so nicer and welcoming, out was weird here. Went to the cafe there and 6pm and the waitress saw us there, we had some questions about the menu, but she did not approach us after some time so we just left. Breakfast there was not that great anyways and some of the food was stale. The room was small but fit our needs, it was clean but the carpet looked like it needed cleaning. The pool was nice but overcrowded and the Jacuzzi was small, only about the size for 4-5 adults. The pool towels were always running out too. The fire pits at night were nice but access to the pool area with more than one door would be nice. The indoor/ outdoor pool is what ultimately sold me on this place but I don't plan on staying there again.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I'm sorry to hear about the issues you had with our restaurant staff, the quality of food and some of the Hotel employees. I will address these concern with all departments. The Hotel has ordered additional pool towels to keep up with the demand and looking into a better process to ensure that the pool is not over crowded. Hope you can give us another try. Thank you for staying with our Hotel. Sincerely, Alex Herrera

"Sleeping in a nightclub "

2
23/02/2018

The hotel could be ok but in the same building stands a nightclub. Until 1am the all room can enjoy loud music and wall vibrations. I was arriving from Europe and could not find sleep until very late. Terrible choice. See the window view.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend my apologies for your experience at our Hotel. On your next visit to our Hotel I can ensure that we place in area way from our lounge to make your stay with us much more enjoyable. Please just let me know in advance and I will personal take care of that foe you. Hope you can give us another try.

"Great Hotel, Location and Value"

4
05/02/2018

Helpful staff, there was an issue with the heating and cooling of my moms room. When we got to the hotel her rom was warm (75•) so she set the thermostat to (68) we left to do some shopping and go to dinner, when we returned her room was so hot (87) it was only blowing hot air. We went down to talk to the people at the front desk about it and right away they had a maintenance personal go up and address the issue. They were able to fix it and the room cooled off in no time.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time and giving us your feedback. Sorry to hear that you experience an issue at our Hotel. Glad our staff took care of the issue. Hope to see you back very soon. Please let me know next time you come in and I will personally check on your rooms.

"Good Overall for the Price"

5
15/01/2018

We were very pleased with our 1 night stay with our Yorkie. Other hotels in the area were charging huge pet fees, so we chose this Best Western for their reasonable pet fee. The king bed was super comfy and the room was very clean. We liked the added convenience of having a restaurant on site. They delivered a wonderful dinner to our room. Went to get glass of wine from bar and found it playing very loud music and was very dark (would avoid the bar). But overall the stay was good and we would stay again.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your kind words about the Hotel and how we are pet friendly. Glad to hear you had a chance to try our restaurant. The Hotel does have a lobby bar that is open Monday through Friday for you to enjoy other than the night club. Hope to see you and your yorkie back very soon. Sincerely, Alex Herrera

"Worst service ever!! Didn't even get to stay the night because manager threatened me to leave and he still charged me!!"

1
09/01/2018

To make a very long story short. Arrived Christmas weekend alone with my dog, paid in advance, lady in front said there was a glitch in their system with my payment, I told them I had a dog, paid for pet fee. They gave me key to room. Got to room and at 2am in the morning manager named Camillo, I'm sure spelled wrong, called me and said I needed to get out of room and pay. Got up, 2am, took my dog to front desk with me However locked my phone in room. I asked the manager of I could get let in to get my phone, he said no, not til you pay. I said I paid in advance, it's 2am, I need my phone to look up payment on account. Once again in front of customers , "no! You can not have your phone til you pay." Meanwhile, I have my dog and it's now almost 230am. I take my dog to car, come back, note he has security standing by me. Once again, I need my phone to show I paid, no you can not have it til you pay. Finally, security asks where is it and goes and gets it for me. Note it's getting closer to 3am. I finally get phone, looking through account, he says I am going to call cops! I said what, I am looking to see where I paid, he said well I'm going to call cops if you don't pay and started picking up phone. I true to call husband but he is in a different state and it's 4 am for him. As I'm calling the manager this time yells!!! I'm calling cops now!! You can't stay here!!!! Go!!!! I'm on the , calling cops!!!!! I'm like what? So confused, never have I been treated this way, and I've never been in a fight in my life! It was degrading and is still bothering me terribly as I type this. I got into the car, went to a gas station, called my bank who is 24 hours for military, because yes, I am a military spouse as well! If you are in military please do not stay here, they do not give respect at all or try to work out an issue in a respectable way. After calling my bank I realized he charged me anyway even though he kicked me out at 230am, where I had 7 more hours to drive. I will never stay at a best western again after this horrible treatment! Customers please beware! All I want us my money back that they charged me, even though I did not get to stay the night and my pet fee back!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend my deepest apologies. This is not a normal practice and the issue could have been handled in a different manner. I have taken actions to ensure that this will not happen to anyone else. I have given you credit for the full amount as well as the pet fee. I hope you can give us another try to make you experience with the Hotel and El Paso a better one. Sincerely, Alex Herrera

"More like a Motel 6 than a Best Western"

2
04/01/2018

This hotel is conveniently located and the exterior of the hotel is decent. The lobby is updated and very attractive - however the room we were assigned to was dark (poorly lit) and not in the least attractive - the furnishings were old and even scratched up - the pillows were soft and lumpy - more like a room you might find in a Motel 6 - certainly not up to the standard we have come to expect from Best Westerns. When we complained, we were given the choice of that room or one other. The second room was practically identical to the first - but because we had been on the road for many hours and were too tired to look for another place, so we stayed. On a more positive note, the shuttle service to a local restaurant for dinner was a nice feature, and breakfast the next morning, which was included, was really very good. Despite that, we will not stay in that Best Western again.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I'm sorry to hear that your did not enjoy the guest room that you stayed in. The Hotel does offer different location and room types that might fit your needs. I hope you can give us another try since you enjoyed our public spaces and restaurant. Please let me know when you plan to travel to El Paso and I will make your reservation. Thank you, Alex Herrera

"Best Western Plus El Paso Airport Hotel & Conference Center"

5
01/01/2018

Best Western Plus El Paso Airport Hotel & Conference Center Good hotel in El Paso near airport area, and very close to highway Hotel had good complementary breakfast. Hotel is Old and not a new one. But it has lot of plus points. Room was very spacious (KING SUITE) Room was very neat. Room had Bagavat Gita (Holy book for Hindus) along with Bible, it was a surprise and gave great happiness. Hotel has 2 floors and no elevator (you have to climb 10 steps to go to second floor) Highly recommend it.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the kind words about your stay at our Hotel. I will make sure to share your survey with all the Hotel staff. Please come back and stay with us very soon Sincerely, Alex Herrera

"Steer clear of El Paso Best Western Plus at the Airport"

1
31/12/2017

This hotel has not been updated nor has it been cleaned lately. My family and I had a horrible experience here on Dec 29th. It took 3 rooms to find one that had working plumbing and cleanliness that was almost acceptable. The music from the bar kept us up until 3am and we used our Diamond points for this personal stay. This was a big mistake. Think twice before staying at this hotel. Keep on driving, as far away as possible!!!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to apologize for your experience out our Hotel. It is not acceptable to have you move three times for you to find a room. Please let me know the next time you find yourself in El Paso and I will honor a free upgrade. Just let me know when you need a reservation. Hope you can give us another try. Thank you, Alex Herrera

"If you have a reservation....cancel!"

1
30/12/2017

My family travels so much, especially with my husband's career. We stopped at this hotel on our road trip home from AZ. We stayed one night. I am traumatized from this overnight stay. After we checked in and got our key, we unloaded our luggage and brought our three kids (7, 6 and 16 months) upstairs to our room, to find that it is inhabited. Luggage everywhere and towels and an odor that I have never smelled in my life. We quickly slammed the door shut and my husband ran down to let front desk know and to maybe even check if someone is alive in that room. Their response was very passive and they gave us another room, on top of their nightclub. Music thumping all night. Our plumbing in our room was backed up. Toilet overflowed from a normal use at 4 am causing us to have to move rooms due to flooding at 5 am. None of us slept after that. The new room at 5 am smelled of cheap perfume and had a dirty jacuzzi tub. We quickly showered and got out of there. Only had 2 towels in our room and when I asked for more on the way to the gym, they told me they ran out of towels and I waited an hour before they could wash and dry more. The gym was new and updated in looks but equipment were from the 90's. Dirty, sweaty gym towels all over the floor and on the racks where the clean towels laid. Breakfast was a buffet with a grumpy server who literally looked at us like we were forcing her to work. Food was questionable, so we al only ate cereal and husband and I drank coffee. In short, we were traumatized from this visit and if you have a reservation. Book somewhere else. Trust me. This is not a motel for families and the building needs to be gutted and remodeled. Our first room had live wiring on the floor that was exposed that our toddler can grab and I am sure would not pass code inspection. This night was a nightmare for our family and we had to drive sleepy-eyed the next day to continue on our way home due to lack of sleep here.

"BW El Paso"

5
30/12/2017

I've stayed at this location about six times and the overall service has always been great. I would like to compliment the entire staff from desk services, housecleaning to maintenance and food services for the extraordinary job they do. One thing I would like to request is that they straighten the mirror in the west elevator, it's been loose and crooked since the first time I've stayed .

"Nice stay"

4
18/12/2017

The hotel staff was very friendly. Breakfast was really good. We checked in late so we didn't have time to look around the property. Other than the television service, our stay was nice. We would recommend this hotel to our friends and family.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time and giving the Hotel your feedback. Just to let you know the Hotel has add a new channel line up. Hope to see you back very soon. Sincerely, Alex Herrera

"Farewell my Solider, 9 Nighs of Bliss!!!!"

5
17/12/2017

I have stayed at this hotel multiple times to visit my boy, my solider... This particular visit wasn't an easy one, my boy was deploying overseas and our time together was fabulous considering the situation. We checked in on Friday November 17th, huge annual party for the hotel if I understood correctly. For those of you whom complain about the noise, let me tell you we were next to the courtyard and the noise didn't effect us nor did we hear it. Cheers to the staff for putting on a wonderful event!!! The staff goes above and beyond to ensure our/my experience at this hotel is fabulous, I can't thank them enough. I would like to put a shout out to the entire staff, which includes house keeping, maintenance, grounds keeper, restaurant staff, front desk and the GM Alex Herra. Our room was fabulous, the hotel grounds were very clean, the pool and hot tub were exquisite and our overall experience was wonderful! During my stay's I have seen improvements, this might now be a five star hotel for some but it's the entire staff that makes it a five star for me. My only recommendations, upgrade TV's, more channels and update décor in rooms which I believe this hotel is in the process of doing. Lastly, Thank you Marisol- you are a Rock Star. Please order me some shower slippers for my next visit. Alex, you are doing a fantastic job as GM keep doing what you are doing, Rebeca and Nicole you are very professional and passionate Thank you all for making this stay one to remember. Lastly, my dog loved you all. We will be back for the homecoming of my son upon his return from overseas!!! Happy Holiday's to the best staff!!!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the kind words about me and the staff. It is always a pleasure to have you stay with us. I wish you and yours a wonderful Holiday season. Hope to see you and son back very soon. Thank your son for us for everything he does for our country. Sincerely, Alex Herrera

"Mixed feelings"

3
22/11/2017

The good: The front desk staff was excellent and helpful, and the room was nice and clean. The breakfast was good and the server was very professional, pleasant and helpful. The bad: Worst service at the hotel lobby bar that I have ever experienced. With two bartenders and about 10-12 patrons, there was a lot of activity behind the bar but it wasn't about serving the guests. I cannot say I know what they were doing back there, but they weren't serving drinks or making money for the bar. At 6 p.m., when most good bars are busy with happy hour or something, these two bartenders were prancing around, one eating potato chips, the other just plain not serving anyone, and it took me 20 minutes and bellying up to the bar to get one drink. It was so ridiculous I just sat there and watched and waited to see how long it would take to be noticed. It didn't happen. Even when I approached the uncrowded bar, it took at least 5 minutes for the bartender to acknowledge me. It was weird. My room was in the back of the property and far from the only elevator. I could park in the back (very tight parking, meaning cars are so close together I saw people hit other car doors when exiting their vehicles), and take the stairs to my room. Or walk a few city blocks and take the elevator. Some reviews complain about the nightclub in the building, but I didn't hear any noise from it. It was all just too inconvenient, and I will stay elsewhere in the future.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for giving use your feedback. The Hotel has addressed the issue you had with our Bar Staff. I Thank you for letting us know about the quality of service you received during your stay. I can assure you that on your next visit you will see a major improvement. Hope to see you back soon. Sincerely, Alex Herrera

"Accommodating staff and nice pool, average location"

3
18/11/2017

The pool area is fabulous, but this is a very urban area next to the freeway. There are some restaurants in walking distance, but the hotel bar closed early and there was some awful club underneath the hotel. The staff were mostly helpful. Breakfast was disappointing, not very fresh. The gym was was decent... but you need to be a bit of an exhibitionist. Very convenient for the airport with a handy shuttle bus.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time and giving us your feedback. Hope you can give us another try to make a better impression. Sincerely, Alex Herrera

"Nice hotel"

5
17/11/2017

Good food, nice staff, next door to Starbucks and easy airport access. This is what all travelers look for! The hotel is much larger than it appears, but most of it has been updated and it looks good.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feedback and nice comments. We look forward to having you stay with us on you next visit to El Paso Sincerely, Alex Herrera

"excellent staff"

4
13/11/2017

I like to recognize Rebecca for getting our boarding pass out on time when the computers were down in the lobby Lupe the restaurant host on weekdays making sure the customers had everything they needed Both staff very professional

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your kind words about Lupe and Rebecca. I will make sure that they see you comments. Please come ans stay with us again very soon. Sincerely, Alex Herrera

"Very pleased, will stay again! "

5
04/11/2017

We were in El Paso for a comedy show, stayed at this hotel overnight. The location wasn't close to our venue, but I would have stayed here anyway! It's a very modern hotel, the room and bathroom was very spacious. Even the water pressure was good! The bed was super comfy- we have 2 school age children, and I don't remember when I last slept in- but thanks to this bed, we caught up on some much needed sleep! There's a “happy hour” at a bar they have in a sitting area off the lobby; we weren't able to participate, but if we had enough time we definitely would have. The pool was really cool, and the large sitting area outside was perfect for morning coffee. Overall, very pleased with our stay.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you so much for the great feedback. I will make sure to share with all the staff. See you soon. Sincerely, Alex Herrera

"I love this place"

5
02/11/2017

The hotel was very clean, restaurant was wonderful, a small bar is set up in the lobby area in the evening - so it was wonderful to go there, listen to the one man band with a drink while I waited for dinner. I will definitely be staying there again when I go back to El Paso for work. The hotel staff was wonderful too!!!

"One night"

4
27/10/2017

For the most part, the room was adequate except for the hair dryer needed to be squeezed at the plug in order to work and the bathroom exhaust fan did not work. In addition, the bathroom tiles on the tub was coming off and needed to be grouted again.

"Always clean and comfortable"

5
25/10/2017

I stay at this hotel whenever I need to be in El Paso and it's always clean, comfortable, and the staff is extremely caring. The patio area is always a nice place to relax and the location is very convenient.

"Great location!"

5
21/10/2017

Overall the staff here is very friendly and willing to help with anything you need. Breakfast is great with a variety of choices. Hotel is conveniently located near great restaurants. Starbucks within walking distance. Short drive to shopping and more great restaurants. Pool looks amazing!

"Awesome bus driver and front desk staff..."

4
14/10/2017

Jonathon was awesome!!! Helpful Kindhearted...I was comfortable during my stay and he took me to the mall, bank and airport! He was able to help me meet my deadlines! The front desk staffs too were amazing!!! Making my comfortable was their priority....unfortunately I dont remember their names....

"Decent hotel "

4
12/10/2017

Stayed here on our drive to Orlando. Pretty decent hotel for a long drive. Breakfast was not bad. Good place with lot of character. Older building but clean. I would stay here again when I make my cross country trip.

"favorite hotel"

5
05/10/2017

i have to go to texas frequently for work and i always book this hotel for my trips as this is both cost effective and has great staff. I have a really nice rapport withe the staff here and this hotel provides all the benefits to travellors.

"Great Interiors of Rooms"

4
05/10/2017

It was my family trip and I must say the services were amazingly better than the other hotel chains of Best Western that I came accross. I loved the room interiors and the house keeping staff that helped me out even in the middle of the night. I would recommend this to my fellow travellers too!!! Great work.

"Top notch customer service"

5
27/09/2017

Stayed here while visiting my son at ft bliss. Never been to El Paso before. Hats off to Neyra and Gina made a switch for me and my family at the last minute. Will visit and suggest to others just to be able to deal with employees like them. Thanks ladies.

"Ok value"

3
25/09/2017

The best western was not a bad hotel but it was a little outdated and musty smelling. However the room I had was spacious and the staff was excellent. This is a large Best Western and my room was far from the front desk. If you stay you should ask for a room closer to the coffee. I can't say enough about the staff. They were helpful and friendly. Breakfast was just another hotel breakfast. The location for this property was perfect. Central to most everything and on the interstate so quick access to other areas.

"Unbelievable first experience"

5
25/09/2017

I went to this hotel for the first time with my husband and had a great experience with the concierge, the staff was really helpful when i asked about the places to visit nearby and how to reach them. The rooms were always clean and we stayed here for a week and both me and my husband thoroughly enjoyed our stay. Will surely be coming here again!

"Rooms need updating"

2
23/09/2017

Room are old , no data ports, no outlets by the bed area to plug anything into 1 lamp on desk had a plug. Refrigerator froze my food and drink. Lobby was nice , pool area was nice though pool towels were like hand towels.

"Great hotel at a reasonable price"

5
18/09/2017

This hotel is conveniently located near the highway with easy access to shopping and dining. The price was reasonable and the service excellent. A shuttle is also available to get around. The staff is very friendly. I would stay here again.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I'm always happy to great such feedback and kind words. We would love to have you back very soon. Thank you, Alex Herrera

"Great Service"

5
17/09/2017

My first trip to El Paso. THe service is excellent. The room was huge and modern and the bed was awesome!! I will stay again on my next trip. All the technology is up to date and the food at the cafewas good.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great feedback and awesome score. Hope to see you back very soon. Sincerely, Alex Herrera

"Disapointed"

2
13/09/2017

This property is advertised as Best Western Plus and it is everything but Plus. Stinks of cigarette, the building has been refurbished but they did not do a good job. The plumbing is terrible, sink and shower take a lot of time to drain and toilet needs several flushes to clean. Cable and internet are bad. will never return

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend our apologies for any issues you had during your stay I would have like to try to address these issues personally. The Hotel works hard to give every guest a great experience and if there is anything I can do for you next time you are in El Paso I will be more than Happy to help you out. Sincerely Alex Herrera

"Good for a short stay"

4
12/09/2017

I had recently stayed at this property during my visit to El Paso for a conference. The front desk also booked me an airport shuttle which saved time and hassle of booking one myself. The rooms were okay but breakfast was good. If you are in El Paso and do not want to spend a dime on your stay then this could be one of the options.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Mr Fennell, Thank you for taking the time and giving us your feedback. I am happy that you truly enjoyed our breakfast. Hope to see you back very soon. Sincerely, Alex Herrera

"Bad"

1
04/09/2017

Don't stay here. It was a terrible experience for a Hotel close to the Airport. It was the worst BW Plus I have booked. I really expected better. The pictures on the ADD were very misleading. I was very disappointed.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Any additional feedback you could give us about the ADD room would be very helpful. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

"Great for not leaving the hotel!"

4
30/08/2017

The courtyard is the shining star of this hotel. Pool with a waterfall, 2 gas grills with plenty of preparation area, lots of seating area and even a putting green. A pool table (needs to be refelted) and a foosball table are in a glassed in area with an area to get drinks at the bar. There is a night club right in the hotel with great music and dancing area with live music some nights and a DJ others. Balcony rooms at a decent price. As soon as they get the breakfast back like it should be, it will be promoted to excellent. Wonderful place to stay to just relax and enjoy.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I am so pleased to hear that you had a great stay at our Hotel. Thank you for the kind word and great feedback. I hope to see you back very soon. Sincerely, Alex Herrera

"Front desk"

5
15/08/2017

Wow! Great service!!!! Gina saw how stressed we were got us in the right size room and even walked us to its door! She gave us a suggestion on where to eat and AGAIN she was perfect. Gina needs a raise or at least recognition!!!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time and giving us you feedback. I will make sure that I pass along your kind words to Gina and the rest of the Staff. I am sure this will make her day. Hope to see you back very soon. Sincerely, Alex Herrera

"Great Staff and Customer Service"

5
15/08/2017

What a great place to stay with a friendly staff, great food and comfortable setting and rooms. Gina at the front desk was very friendly, curtious and professional. Also of great assistance and customer service was Willy and Osvaldo. Over all I was very impressed with this overnight.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great feedback and I am always so Happy to hear that the staff gives great customer service. I will make sure to pass along your kind your to Gina, Willy, and Osvaldo. Hope to see you back very soon. Sincerely, Alex Herrera

"Overall Okay Trip"

5
13/08/2017

Overall experience was okay. We thought the place was affordable for a one week stay. The room is clean and what you see is what you get. The extraordinary thing is the the buffet which really has good options. So far it's worth the stay. We even had the chance to relax and use their pool. It's quite cool having an an indoor pool that still has an outdoor view.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time and giving us your feedback. I glad you enjoyed our pool and breakfast. I will pass along you kind words to the restaurant and we hope to see you back soon Sincerely, Alex Herrera

"Should have known better-it's Best Western"

2
07/08/2017

The saying a picture is worth a thousand words is often true however don't believe the photos shown on their website. I arrived to find a shower that did not work, light socket that was broken and wet carpet. I asked the desk attendant about the shower and he says I was turning the handle the wrong way-how many ways is their to turn a shower faucet-I travel 70% of the time for work and have seen many a shower! The custodial staff was friendly and done an excellent job cleaning the room however, when returning from dinner I saw one of the two evening female desk clerks sprawled out on the side counter as if she was at the beach-after what I'd seen, no surprise. They had an attractive breakfast bar. While I cannot say for certain, in all fairness, I ate there on the first morning and was sick for two days, again don't know if this was the culprit however, very coincidental as I'd not eaten anything up to the time I'd arrived.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I truly apologies about the issues with the light socket, wet carpet but most of all the lack of customer service that you received by out Staff. The Hotel does ensure that we practice all the food safety standards. We have not heard of any other guests feel ill during the same time period just as FYI. I Hope you can give us another try. Please let me know next time you need a room at this location and I will honor a free upgrade. Thank you, Alex Herrera

"Great Curb Appeal"

4
07/08/2017

This hotel has great curb appeal from the outside looking in. The staff is friendly and it has many great amenities including margarita night, salsa night and plenty of fun things going on. However the rooms leave something to be desired. From the ceilings in disrepair to the wall furnishings. The room was clean and in order it just needs some tlc. From the looks of the exterior and the lobby i expected a better room.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the feedback. The Hotel is working towards making some updates in our guest room. We hope you can still give us another try on your next visit. Alex Herrera

"Great place"

5
06/08/2017

I was extremely surprised how nice this hotel was given he price. The lobby/bar and pool are were extremely nice. The staff was extremely helpful. He bar tender and kitchen staff were more than helpful.

"fun vacation"

5
05/08/2017

Whenever I travel, I always take into consideration the pool area. I have 4 kids and having a recreation area is really important, especially a swimming pool. Good thing Best Western at El Paso has an indoor pool that is extended as an outdoor pool which made the kids extremely happy and had an overall enjoyable vacation. Another thing my husband and I liked in the hotel is their gym which we use every day before breakfast. We stayed for 4 nights and is very satisfied with their facilities.

"One week trip"

4
03/08/2017

I did some research and was looking for a decent hotel we can stay for a week. We visited a family friend at Downtown El Paso and surprisingly, this hotel actually exceeded our expectations. I'm not quite sure about the reviews I read here but I can say that our overall experience was great! The staff are nice and their treatment to their guests are professional. The room we stayed is clean and well maintained. This hotel deserves a good review. Looking forward to my next visit.

"Long Stay / 9 days"

3
02/08/2017

Average Hotel for the money. Watch your stuff. Had things stolen while staying there. The weekend cleaning staff not that great. The cleaning staff during the week did a good job. Good location if you don't get a room facing I-10. I would think it would be noisy. Parking a little tight in front. Older Hotel put well maintained. Good breakfast. Places to eat within walking distance.

"Good business hotel."

5
02/08/2017

I had a 2 day stay here. I was in the USA for work in Texas & California. My client arranged the stay as it was closeby to their work office. The location is great since it's a minute from the airport and less that 5 minutes to the office. The rooms were massive. I liked the pool area the most. The lobby bar was nice for a few drinks post work. I had breakfast both days and was good. Only problem is the hotel is so large that the walk from the room to the lobby can take time.

"guest"

3
31/07/2017

let me start by saying that I knew before I made my reservations that the hotel building is old but it had recently been upgraded. I am going to address my room issues, first. The door to the room is coming off the hinge to the point that you have to push it in to open and push it in to close. As soon as I walked in and turned on the overhead light, I noticed that one of the light bulbs was burned out. In my opinion these two matters should have been addressed by staff and the repairs quickly taken care off. Now the guess door into building 1 from the parking lot, I realized after the third attempt that most of the time I did not need to use my pass card because it was not properly secured. Same goes for the door to the pool area. Now I am going to address an issue that really upset me, the laundry room. You have two washers and two dryers. I went to use the washing machine and found only one washing machine available. I placed my clothes in the machine and placed my 2 dollars in quarters in the slop, no problem there. When I returned later, I found a guest that was using the other washing machine and on of the dryers. He informed me that the only machine that worked was the washing machine that I was using, but the other washing machine and the two dryers did not work. He stated that the maintenance man had gone to get signs to place on the machines. I went down to the front desk and asked if there was any other washing machines on the property and I was told that the machines on building one second floor where the only ones. I had to go back to the laundry room get my wet clothes and go find a laundromat to wash my clothes. When I returned, only one of the machines had an out of order sign on it. As for my room being clean and me having enough clean towels no problem there. I also enjoyed the breakfast and the hot coffee

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
The Hotel would like to apologies about the issue with our washer but this issue has know be fixed. I have also addressed the of concern with all department involved with the guest room. I hope you can give us another try and hope to see you can very soon. Please let me know when you are coming and I will check on your room request. Thank you, Alex Herrera

"Great ambiance and location"

5
31/07/2017

Good thing my sister recommended Best Western when we visited El Paso last month. It is one of the most convenient hotel to get to Downtown El Paso. Even though our flight was delayed for almost an hour, the shuttle staff showed professionalism and were really nice. It was also the same shuttle who drove us to the airport. We stayed for three nights and we were able to relax after a full day out. We loved the ambiance and location which was added to the great memories of our trip.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the kind word and the great feedback. I hope to see you back very soon. Sincerely, Alex Herrera

"Not too impressed"

3
25/07/2017

I've been here twice for business and during my second visit I wasn't very impressed. Room looked a bit dirty and in need of some refreshing maintenance, even the lobby and restaurant were not at their best. Breakfast was good, still they ran out of some things even thought it was early morning. Staff was friendly and position is good.

"Good amenities but DIRTY"

3
21/07/2017

The lobby area is very nice, but the room areas are in need of attention. Many of the "security" doors did not work, walls and doors were dirty. The pool area was very dirty and unkempt: garbage strewn around and cigarette butts in the fireplaces. The hot tub smelled strongly of urine. On the positive side, the restaurant and bar area are great. One of the best burgers I've had in awhile. Very friendly and helpful staff all around.

"Business travel"

4
19/07/2017

The courtyard is nice with an indoor/ outdoor pool, places to lounge, and a putting green. There is live music and the bartender, Chantel, was very nice, good drinks, and super at doing her job! I was a little disappointed in the room, But the rest of the amenities makes up for it.

"Outstanding stay, Outstanding Value-Chantel was amazing!"

5
19/07/2017

Great stay, location, amenities, friendly and helpful staff. Chantel made feel right at home, thanks!! First time to stay at this or any other Best Western Plus and was pleasantly surprised. The pool is amazing!

"I love this place "

5
19/07/2017

I love stopping at this hotel when I visit El Paso. The front desk staff is amazingly awesome!!! The General Manager Alex is sooooo PROFESSIONAL!!! He always greets everyone with a smile and always listen with any concern. I love the pool and whirlpool. And the waterfall is a very nice touch. The breakfast and kitchen food is so delicious!!! The Agave and Teddy's bars are fun to be at. The bartenders are super nice and fun. But most of all, the staff at the hotel are the best!!! There is nowhere else I would stay at when I'm in town

"Great place to stop through El Paso"

4
14/07/2017

We really enjoyed this hotel. It was in a safe area, the room was clean, and maybe the most comfortable bed I've ever slept in. We were only there for one night, but really enjoyed our time there. Very quiet and relaxing place to stop over.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your kind words and staying at our Hotel. We hope to see you back very soon. Sincerely Alex Herrera

"Overall great just needs some deep cleaning"

4
14/07/2017

BEST BREAKFAST W best host at 6 am ever! The gym was enough for cardio and some dumbell/stretching. The bed was comfortable w nice sheets/towels Shower Head ROCKED! Internet worked great. Happy Hour is lobby w music man was awesome. Just needs a room scrubbing!

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your great comments. I hope on your next stay with us we get a score of five. I truly appreciate the feedback. Alex Herrera

"An excellent BW"

5
12/07/2017

BW-El Paso is the best BW I have stayed at. The staff was attentive and caring. The location is proximate, whether you are going to downtown, the airport or to Fort Bliss. And there is an excellent Starbucks across the car park.

"Best Western, El Paso"

2
11/07/2017

Awful hotel, but great staff. Just an overall awful experience. From the inedible breakfast to the non working tv to the ac unit that was noisy enough to keep us awake all night to the almost $25 in additional "state and local taxes" that somehow appeared on the bill. We'll definitely be driving on to the next hotel ext time.

"price was too high for quality"

3
11/07/2017

Rooms were old, shower head sprayed all over the bathroom. Beds were okay. Staff was nice, parking good. However we stayed at best Westerns our whole trip and this was the most expensive and sadly the lowest quality room. No continental breakfast.

"Looking elsewhere next time..."

3
07/07/2017

Stayed 9 nights... lady that checked us in was rude, 1 night fire alarm went off just as I feel asleep no it's all clear or sorry about that that just acted as if it didn't happen, power outage 1 night, no cable over night 1 night, half dresses lady on Fri and sat on the loby, sometimes we would get 1 towel sometimes 2 for 3 of us.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I truly apologies about all the issues you experienced during your stay. I will address this with the staff and I can assure this will improve. Thank you for you feedback and I hope you give us another try. Sincerely, Alex Herrera

"Jacuzzi was colder than swimming pool"

4
06/07/2017

Everything was nice about this hotel except the Jacuzzi which was colder than the swimming pool. It was fine for kids I guess but I'm not a child and like to relax in a HOT Jacuzzi. Breakfast buffet was yummy, the bar they had downstairs was an unexpected amenity and was fun. Rooms are nice too, but one of my main determinations in booking a room is to be able to have a Hot Jacuzzi/hot tub.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for letting us know about the Hot Tub. We have looked into and adjusted the temperature. We hope you come back soon so you can try out the Hot Tub again. Sincerely Alex Herrera

"We liked it, rapidly went downhill. "

2
03/07/2017

This is sad to leave this review because we really liked the pool and checkin but I have to post. We stayed for a couple nights and had an ok stay but I just want to say this is the first time we have ever had a dirty room assigned to us and never received towels or housekeeping until we checked out. I went down to the front desk the first night and requested towels because we didn't have any for a shower, they called someone and they delivered them in about 20 mins so the second night we came back to the hotel to shower and get to bed and we didn't have clean towels or a tidy up (which I don't care if it's not done when staying multiple nights, but I would like towels :/) so I called for some and never received them. The front desk boy said they were really busy and it would take about 25-30 mins. So we just used the old towels we left for the housekeepers. And it was just not pleasant. Lots of trash. Housekeeping nonexistent. The trash/food in the pic was there for the entire stay.

"Disappointing"

3
02/07/2017

Man this hotel had so much potential when you walk in reception area is very nice looks like a high end hotel. Breakfast was delicious nice seating area has a cool swimming pool with a little bar and pool room by it and a full bar which doesn't disrupt hotel much. Then you start heading to your room and your confused, definitely need updating to continue this way. Hallways are falling apart, Paint is chipping off all over the place. The rooms are small, bathrooms even smaller, roof is low and weird. They by no means looked like the pictures I saw online. I really felt dooped on this one :(.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your feedback and I am sorry to hear that felt the rooms are small with low ceiling. The Hotel does offer larger room that might fit your needs better. Hope you can give us another try and please let me know next time you are in El Paso and I can get you a good rate on one of our suite rooms Thank you, Alex Herrera

"Like home"

5
29/06/2017

My time spent at this hotel has been an enjoyable experience. Not only have I had great breakfast, I also received excellent customer service as well. I would highly recommend this hotel to any other traveler looking for a place to stay. This place has happy hour each weekday. The bartender, Chantel, is awesome. She would be happy to make you any kind of drink you want or you can stick with the beer. Go check it out.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great feedback and kind words about Chantel. Hope to see you back very soon. I will make sure to pass along your comment over to Chantel.

"Surprisingly nice stay"

4
29/06/2017

I stayed here for 2 nights during a softball tourney. The hotel is very well kept for an older building. The staff is outstanding every problem I encountered in my room was dealt with immediately. Then I finally was given a different room. The rooms were clean and the beds were comfy. One problem was not enough outlets for a phone charger. The restaurant offered a free breakfast which was good. Eggs, sausage, biscuits and gravy, waffles, etc. They also had a pretty lively dance club downstairs called Teddy's Flame Room. They played a lg variety of music kumbias, salsa, 70's,80's, country etc. It does get crowded quickly and it's not very big. I would like to add when getting a room you may want to get one away from the night club. I had rooms above the night club and you could here the music all night.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great score of four. Please let us know next time you come to stay and we will place you away from the night club. Hope to see you back very soon.

"Friday night stay - not much sleep"

2
26/06/2017

I stayed at this hotel on a Friday night (6/16/17) and heard the bass from the bar/club that exists in the hotel until 2:30 am. I am not sure if it's as bad during the week but it's not a great place for those who like a quiet room. I don't feel as though I was appropriately made aware of this when I checked-in or when I made the reservation.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I do apologies for not placing you over our lounge and not explaining about the music. Please let me know how I can make it right at this point. I hope you can give us another try, Please let me know in advance and I can place you in a quite part of the Hotel. Thank you, Alex Herrera

"Not soo recomendable hotel"

2
24/06/2017

not so commendable Best Western Hotel. Toilet flush were not working as they are supposed to. You need to flush them severel times to flush the waste. Slow check-in services by staff. but Staff and personeel in the hotel were friendly and accomodating;

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I would like to extend my apologies for any issue you had during your stay and at check in. I do use your feedback to make improvement in our service and the guest rooms. I hope you can give us another try to make a great stay for you on your next visit. Sincerely, Alex Herrera

"Resort feel"

5
19/06/2017

Great value for money. Hotel has a resort feel (except the pillows). The pool & hot tub, fire pits, putting green, patio with fountain and "green space" was really nice and gave it the feel of being a resort. It also had a bar, disco and restaurant so you never had to leave unless you wanted to. There was a really good steakhouse within walking distance (West Texas Steakhouse) and other good restaurants. There is also a shopping mall nearby.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you so much for the great feedback and the kind words. I will look into what other pillows the Hotel can offer. Just let me know when come in next time and I will see what I can do for you. Hope to see you back very soon. Sincerely, Alex Herrera

"Exceptional service"

5
17/06/2017

I attended a wedding reception at this hotel and it was awesome! The facility was immaculate, the food was incredibly tasty and the staff were so attentive and friendly. I highly recommend this hotel to everyone I know.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Hi Constance, Thank you for taking the time and giving us your feedback. I happy to hear that you really enjoyed the wedding reception and that you recommend our Hotel. Come and enjoy a staycation with us so you can try out other Hotel amenities. Sincerely, Alex Herrera General Manager.

"Bartender was awesome! "

5
14/06/2017

By far the best bartender I've had in El Paso. Her name is Chantel, and she took great care of me. Great attitude, great suggestions for drinks...I think I appreciated her more because she actually laughed at my jokes lol...this is Definitely the place to be. The place to relax and enjoy yourself. The place to be at peace.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great Survey and I'm sure your kind words about Chantel will make will make her day. Thank you for staying with us and hope to see you back very soon. Sincerely, Alex Herrera General Manager

"Best western review "

5
14/06/2017

On a business trip and my first stay here. Super close to the airport great facilities too. Great hotel for business! Chantel at the bar is the absolute best! Give it a try on your next tip I recommend it

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I will make sure to pass along you kind comment about Chantel and we hope to see you back very soon. Thank you for the great score! Sincerely, Alex Herrera General Manager

"Good"

4
08/06/2017

We enjoyed our stay. Breakfast was in their restaurant and the employees were very pleasant to us. If I had a complaint it might be that the rooms are awkward to get to sometimes. Easy from the lobby and complicated to find when by the stairs.Not bad for El Paso

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time to take our survey. We are glad to hear that our staff and breakfast was very pleasant. We apologize for our layout of the rooms. We will make it a point to fix this for future visits and costumers for easier access to the rooms. We appreciate your feed back and look forward to seeing you in the future.

"Great Hotel "

5
05/06/2017

This is the hotel I always stay in when I travel to El Paso. Chantel at the bar was great and has a wonderful smile. Need to get hockey channels at the bar. The gym is fantastic for a hotel workout. They have free weights and machines. It is close to many great restaurants and is convenient to the airport and highway. I certainly will be back the next time I come to El Paso.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
We appreciate you taking the time to fill out our survey. Your satisfaction is very important to us and are very pleased to hear how well we are doing. We are pleased to say that improvements have been made on our end and will be working with the cable company to receive a lot more channels that we didn't have before. We hope you will come back and join us and Ms. Chantel in the near future to see for yourself the new improvements. Again we thank you so much for your feedback and taking the time to help us improve.

"Better than Average - Good Value"

3
05/06/2017

I stay at this property at least eight time a year and I find that the positive / friendly hotel staff often make my stay feel like my second home. To add, the convenient location, nice pool, and the "swanky" lobby make me feel like I'm getting a great deal.

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time to take our survey. Thank you so much for your kind words and we look forward to seeing you in the future.

"Best hotel in El Paso "

5
04/06/2017

Me and my wife stayed here for our honeymoon, it was great!! Hotel has a fun bar downstairs staff was awesome also it has shuttle service so its a big help also the shuttle driver Andy was really nice and helpful will definitely come back soon!!! A+++++

"Very friendly staff specially Marisol"

4
04/06/2017

Had the experience of staying at this hotel during my business trip and it was wonderful, very clean, and organized. The staff there was very friendly but specially Marisol. She went the extra mile in helping me with anything that I needed during my stay there. I will definitely come back and stay at this hotel again.

"Best western review"

5
01/06/2017

Chantel provided me phenomenal service.. by far the best service I ever had in any of my vacations. I recommend this location for a great time. There was no wait time on service. The best western was clean from head to toe.

"A great time at the hotel bar."

5
01/06/2017

I went with a friend to visit the best western bar called Teddy's. We met Chantel here, and I have to say she is the best bartender I've had in a long time. She is attentive, knows her craft and loves to talk with patrons from all over the country. This is the best bar I've been to in El Paso, and Chantel had everything to do with it.

"Nice for extended or short stays"

4
01/06/2017

Best airport hotel to stay at.They don't always clean the rooms.But the bar is the best & the bar tender CHANTEL is the best.Swimming pool hot tub are really nice also. But really the bar is the best.

"Came for a wedding stayed for the pool"

4
31/05/2017

I arrived later than expected, Andy came to pick me up with no problems. Then check in was super easy. It was a nice surprise to get a drink ticket! Chantel made everything to order and was a great conversationalist as well. I would recommend solo female travellers make a reservation and enjoy themselves as I did!!

"Auditor"

5
31/05/2017

The hotel has extremely professional staff and the entire experience has been one of the better business trips I have been on. Chantel at the Agave Lobby bar was personable and very genuine. She engaged the hotel guests, offered area attraction recommendations, answered questions about the local area, and was a pleasure to be around. She knew how to handle difficult situations and made everyone at the bar comfortable.

"Convenient location and great service!"

5
25/05/2017

Conveniently located near the I-10, they have a free local shuttle service which took us back and forth from the local stores. The rooms were extremely clean and spacious. My kids really enjoyed the heated outdoor and indoor pools. My husband and I had a great time at the Agave tequila bar! The staff was accommodating when we requested for a late check out.

"Our getaway place."

5
25/05/2017

My family and me live in Juarez, border city to El Paso (most of our family live over there). So whenever we have a party or event in El Paso that we know will last till' the wee hours of the morning we love staying at this hotel. It might sound silly since we're so close from home, but we feel like its our little get-away place (like we're on vacation) at least for a day. The rooms are so nice! Very spacious, clean and comfortable. We've stayed here 4 times already!! We usually stay for one night, but we sure enjoy every minute of it! Our favorite thing is the indoor/outdoor pool! We highly recommend this place!

"Great place to stay"

5
25/05/2017

My experience was great. The staff treated me like family. Teddys was a fun place. The drinks were a little pricey but worth it. I didn't have to pay a cover charge since I was staying in the hotel. The breakfast was really good. Overall! loved it.

"Nice stay "

5
25/05/2017

Loved the service and the location. The hotel has an amazing Indoor/Outdoor pool. It's located right off I-10 close to a lot of food establishments. They also have a cool bar you can relax after a long day of work. Thank you Best Western!

"Like Noise?"

1
22/05/2017

We checked into the hotel around 3 PM, on a Friday, when the place was empty and plenty of rooms were available, and soon after left the premises not returning until around 11:30 PM. We then discovered that our room was directly over a nightclub and that the incredibly loud music was going to continue until 1:45 AM! Are you serious? We discovered the source because we called the front desk to ask about the noise. The clerk very casually told us about the nightclub. No offer was made to move us to another room or to supply earplugs. How are people supposed to sleep with all of that noise? And the noise was just not confined to our room as the whole hallway was terrible. I was then surprised to see a number of airline pilots and cabin crew at breakfast. They all looked well rested because they had rooms in another part of the complex. We then checked Yelp and, sure enough, this noise was prominent in many evaluations. So where is the leadership here? Nothing is mentioned about this noise on your web site nor on Hotels.com where we purchased our room. You asked me what would make me happy: only a full refund of my charge for this room.

"My 6th stay at Best Western Plus El Paso"

5
15/05/2017

I am usually in El Paso for a work conference or meeting maybe twice a year. I've stayed here quite often and it's still my no.1 choice. The staff as I have always mentioned in my earlier reviews is very courteous & helpful. In fact during my last stay, I had a great chat with the GM Alex, who was very helpful and allowed me a late check out. Teddy's Flame Room is a great place to have a few drinks. This hotel is my home in El Paso. Cheers!

"Excellent value for money :)"

5
12/05/2017

I had an excellent stay, very courteous and helpful staff, clean rooms, spacious. well located, i was offered a welcome drink as soon as i entered, i had requested for an early check in & a late check out & they accommodated my request, would go again :)

"Vacation stop over"

4
08/05/2017

Thus hotel was ok. Beds were ok. We were assigned to a 1 bedroom suite was actually pretty nice. The only thing was the furniture was worn.... hotel has a bar on site which was nice.. but we'd stay again.

"needs a good updating"

2
01/05/2017

The hotel looks nice from the outside but it needs a good updating. The only plug that was available to charge your phone is behind the bed, the shower head would not stay in place, so you had to hold it up to keep from pointing straight down. The gate to the outside courtyard did not lock so people from the hotel next door were coming and going all night long, The door to the corridor from the courtyard did not lock so you had people cutting through the courtyard and down the hallway to get to the bar in the hotel.

"Great Place, Location and Staff"

5
28/04/2017

This is a great place to stay for us when visiting family. The location and wonderful weekday breakfast makes it even better. The weekday breakfast includes refried beans, chorizo, and potatoes. Very delicious. Wish their weekend breakfast would include this also. The staff are very welcoming, helpful and courteous. We have already come to know a few since we stay here each time we visit family in El Paso. The gentleman who head the weekday breakfast knows us already and gives us outstanding service. The receptionist who we recognize already from coming here is gracious and helpful. You offer free bottle water on request to us all the time. Everyone is gracious, helpful and welcoming. We always come here now, due to their service, weekday breakfast, and location.

"bad experience"

1
26/04/2017

The room was dirty-all lighting on off switches were dirty including floor extensions. No towels in bath. Flooded bathroom from the ceiling. Odor in room terrible. Excrement smeared on back of bathroom door.

"Rude custmer service, rooms smell old"

1
25/04/2017

We traveled to El Paso for my sisters wedding. They had set up rooms at a different hotel but we wanted to be centralized so we booked at the Best Western which used to be a Holiday Inn. When we arrived at the hotel, there was a female, supposedly a supervisor, but she was busy on her cell phone. There was no other attendant at the front desk. During the check in process, the girl kept checking her cell phone. When she gave us our room number and key card, she pointed us to her left, and then picked up her cell phone and went to the back. There is a bar in that hotel and the music was very loud. The woman in the room next to us came back to her room three times with a different man each time. I had my two children who could hear the moans from the room next door. When I called downstairs to ask for a different room, they refused. The room smelled like cigarette smoke, the bathroom smelled like mold and we found hair on the pillow. We were supposed to be there for 3 days but checked out the next day and went across the street to a cleaner hotel and nicer staff. I never complain about these things but I was disgusted with this hotel. I will not be back and will never recommend this place.

"Chill bill"

5
03/04/2017

I can't complain the service was good the bar had women good liquor the shuttle from the airport was good the driver Andy was chill even helped me get settled in and the female employees were HOT I recommend this place

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
I am happy to hear that you had a great experience at our Hotel. I hope you get to spend some time at out indoor/outdoor pool and courtyard on your next visit. Hope to see you back very soon. Thank you, Alex Herrera

"Amazing stay at this BWP!!!"

5
03/04/2017

Staff was awesome like always!! Rooms were clean, they made sure I was good, and they even brought me ice to my room!! The bar downstairs is neat and fun good music too! Can't wait to stay again soon .

Alex H, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review
Hi Andres, Thank you for taking the time to give the Hotel your feedback and I'll make sure to pass along your comments to the staff. Hope to see you back very soon. Sincerely, Alex Herrera

"Great Rates Great Quality"

5
18/11/2016

Excellent service great price great location Alex is the GM and he is always available and his staff is exceptional. Highly recommend for you to stay and plan your meetings or events. They have great rooms and setups.

"Early check in"

1
15/11/2016

Little care or regard for a request to check in early. Staff was not helpful or friendly. I have never been treated so poorly by front staff who only wanted to sit in her back office. I would not recommend. Also heard other customers share concerns as they left. She was oblivious and did not even apologize.

"Wonderful stay"

5
12/11/2016

Beautiful hotel in great location! Erika and Marissa were extremely helpful during my stay, especially when I was having trouble. Everyone I met there was wonderful. Would absolutely stay here again and recommend it if you're visiting the area.

"Beds too small"

4
07/11/2016

They only have full size beds, not queen size in the double rooms. Except for the bed size I would give this an excellent rating. Great breakfast, very clean, wonderful pool. If it wasn't for the bed size I would stay here again.

"Awsome sauce"

5
03/11/2016

As a Mesa flight crew we recently switched to using this hotel and they have been awesome! Excellent customer service, especially Marissa at the front desk, breakfast is amazing and awesome customer service there too. The rooms are very clean & comfortable. Enjoy staying here!!!

"Staying in El Paso, TX"

4
02/11/2016

Very nice hotel. Nice pool and recreation area. They have a pool and fooze ball table. They have a very nice work out room. The rooms are spacious with some having balconies. A very nice breakfast both hot and cold to choose from. It's close to downtown and other eating areas. I look forward to staying here again.

"Best Location"

5
31/10/2016

This hotel has the best location in town. Close to airport, shopping and downtown. The breakfast is great and Lupe the server is the best there is. The hotel is older but looks like it has been remodeled recently.

"Our family trip "

5
31/10/2016

Took my family for a weekend. Our rooms were clean as expected. Well maintained. Kids loved the pool; very nice. Service was great. The staff was helpful when it came down to our needs. Recommend it to everyone. Definitely coming back.

"alex was great"

5
21/10/2016

good all over , alex will take care of any and all concerns . truly a customer oriented service provider ! room was great , clean and small things that came up were handled with excellence and above my expectations. will stay here again for sure . thanks alex .

"Work Travel "

5
16/10/2016

Marissa and Andy where very professional. Shuttle was very fast picking me up from the airport check in was quick. Room was very clean and a lot of room with everything I need. Will stay again if in El Paso.

"I Never Want To Leave!"

5
11/10/2016

I booked this hotel as a Best Western Rewards Member in order to do some personal business in El Paso. I never expected to have such a wonderful experience and to meet such amazing staff members. I have been an employee of Best Western and I have traveled to many different Best Western locations in many different states in the U.S., but I have NEVER stayed at such a luxurious and friendly hotel (and that includes other brands of hotels as well!). From the moment I first spoke with their incredible Front Desk Agent NEYRA, I received the most personal attention that I had ever received from a Best Western hotel. She accommodated my particular situation, including assigning me a handicapped room due to the fact that I walk with a cane. I was able to enjoy a luxurious bath for the first time in a very long time. My room was clean and spacious and I felt like I was "home". Their maintenance staff was incredible. They are extremely fortunate to have RAFAEL and "SQUIGGY" to tend to the guests' immediate needs. Also, MARISOL made sure that my requests were met with grace and professionalism, and the management should be extremely proud of their Front Desk staff because customer service is not what it used to be in many hotels. I was even able to take the Best Western Shuttle, at Neyra's suggestion, and ANDY was so sweet and even returned my personal briefcase that I had accidentally left on his shuttle. And what can I say about the outstanding breakfast and exceptional service provided by LUPE and his wonderful wife, MARIA. Even the pool and hot tub were a welcome addition to my short stay. All I can say is KUDOS to the owners of this hotel! If all of the Best Westerns were as fantastic and well-staffed as this establishment, the world would be a much better place! I have even told my dear friends that they should just come here for a weekend getaway! I will come back to this hotel any chance that I get and again, thank you for all of your hard work and graciousness in making my stay so warm and welcomed. Muchas gracias and thank you to El Paso for the "Best" Best Western and hotel stay EVER! Most sincerely, DH

"Watch out for the hot tub!"

2
10/10/2016

My husband and I contracted a pseudomonas aeruginosa infection from the hot tub in April 2015 (which I just realized I never posted about). If it looks odd, smells strongly, or feels slippery/slimy, please stay away, especially from contact with the jets and breathing in the steam! This suggests the hot tub was not properly maintained, which is unsurprising given how little attention the staff paid to guests (they were mostly chatting and drinking coffee among themselves while we were there). The area is fine, breakfast and rooms are fine, but I wouldn't wish this illness on anyone.

"Not pleasant"

1
08/10/2016

Long story short, not a nice hotel. The lobby and maybe the main part of the hotel is nice, but if you don't book with them directly, we used Hotwire, you get placed in a side building of the hotel and our room was not nice, very old, not clean and not pleasant. Black mold in the bathroom, leaking faucet, very dirty vents and nasty carpet.

"Great Sevice"

5
04/10/2016

On a recent trip to El Paso, I stayed here for a few days. Upon my arrival I was greeted by Andy who exemplifies customer service and professionalism. I will definitely return. There are several aspects about this hotel that are appealing, that said I would encourage anyone to seek them out.

"Business Travel"

4
28/09/2016

Hotel is well setup for business travel being very close to airport and restaurants. The hotel provides free wi-fi and free shuttle that's available for travelers that do not have rental car. Rooms are spacious and clean. The cafeteria serves a hot breakfast from 6:00 - 9:30. After a day at work, there is outdoor sitting area over looking the pool that is great for relaxing while enjoying a cold beverage from one of two bars. The hotel staff is very pleasant.

"Fine for the Money"

3
28/09/2016

The hotel was fine. Could use cleaning and an update. For the money it was a fair value. The staff was friendly and helpful. The set up was nice just needs a thorough cleaning. Cable is old (not clear picture) and selection is small. Nothing special.

"Bad experience "

2
21/09/2016

Pick this hotel because it had 4 star review . It was the worse Best Western I have ever stayed at. Noisy airconditioner and when you turn it of, the fan continues to blow. Music played from the lounge until 11. Old bathroom and the shower had one temperature, hot. I would not recommend this hotel.

"Loud A/C Unit"

2
17/09/2016

Cons: the A/C is wicked loud! Sounds like a big motor rolling into my room. I needed the air because the room was stuffy. The pills are very small. They aren't even a standard pillow and they are hard. Pros: Clean room and nice staff.

"Great experience "

5
13/09/2016

While traveling from Connecticut through Elpaso. Checking in we were greeted by Marissa, her kindness and patience with us was exceptional, she was very friendly and was happy to tell us about the local scene. She left a great impression, I would definitely return.

"Below standards"

1
12/09/2016

Arrived in room and noticed the room had a bad odor. This room appeared to have not been cleaned with exception of made bed. The bathroom floor was filthy, and walking on the carpet barefoot made my feet black. The light switches had black caked on them. The drapes were in poor condition at best. The valance on the left side had been ripped off and was hanging down and had staples protruding and I pricked my finger. The sofa bottom had been torn out and the coffee table had chunks of wood missing. The lamp shades were hanging crooked and I could never get them straight. The microwave and refrigerator had food splattered inside. The walls were dirty and had paint chipping off in multiple places. What has happened to the standards of this hotel. I have stayed here many times and I must say since being Best Western the standards have dropped way below average.

"Supervisor "

5
31/08/2016

I stay here every Wednesday and the accommodations are exceptional! ! I feel like I'm walking in my front door when I stay here! ! Marisa always takes care of me and always makes sure my reservations are booked out a month in advance! Thanks Marisa, You make staying here relaxing! !

"Great breakfast"

5
29/08/2016

We were here for a family funeral and it is cozy, clean, and the breakfast is pretty good. Filled us up until lunch. Great location. Everything from family's with children to business people, and still a quiet well kept hotel. Would definitely stay again.

"BW Plus El Paso"

5
26/08/2016

Very nice hotel. Good location and helpful staff. Hotel has very nice pool area and the yard. Enjoyed my stay there. Good selection of the complimentary breakfast. Coffee was available in the lobby all day long. Room was clean, nice looking and comfortable. Want to thank Jonathan, who was very nice and helpful.

"excellent customer service"

2
25/08/2016

The front desk clerk by the name of Mary Franco & Julia Loya is very accommodating & knowledgeable. They answer all my question. They are doing an amazing job. they should be recognized. good location, I recommend this hotel to everyone. have access to restaurant inside the hotel. shuttle bus that will pick you up from & to the airport and also to any restaurant within 5 to 10 miles close nearby from the hotel.

"Filthy Carpets--Black Feet"

1
21/08/2016

This was my 2nd stay at this hotel and both times my family had black feet from the filthy carpets. The first time, I notified management so that they could be informed and speak with staff. I told him that I did not want to write a bad review because he possibly wasn't aware. One year later, same nasty problem. Run a carpet shampoo!!

"Great visit "

5
20/08/2016

This best western location was compassionate, understanding, and helpful in a time of family emergency. We will definitely continue to come back because it feels like a home away from home. Jonathan thank you for all your prayers. Cristina and Marcos Rayas family

"Best customer service "

5
19/08/2016

the room was very clean and the staff was very friendly. Irena was awesome with her customer service. The Breakfast buffet was delicious. Lupe was so friendly with helping out with breakfast. If I'm ever in the El Paso area again I will most definitely be staying at this location!

"Best Western Plus El Paso"

5
17/08/2016

Extremely attentive staff and management. They(the staff) are very friendly and helpful. The property is clean and updated. Really nice and professional staff at check in especially "Neyra". The room door does not close properly (sticks) and was left unlatched after housekeeping cleaned. Very good cleaning and room care. The air conditioner did not work on low or medium, only on high but it kept the room nice and cool. We will stay here again on our next trip to El Paso! We will stay here

"Motel was tired"

3
16/08/2016

Staff at front desk was exceptional and breakfast staff and food was super. The room was clean but very tired and mechanical condition of the room was in need. There was a huge water leak outside of my room.

"So much for sleep"

1
15/08/2016

From the outside it looks very nice. When we arrived we were given the wrong information regarding breakfast.We had traveled over 2000 miles and wanted to get an early start. That information put us off schedule. The ventalation system was loud, the rooms were paper thin. We were woke up all night by other guest coming and going. Kids screaming and crying until 2:30 in the am. I also do not get how they rate a "PLUS" as this was awful. Paper cups instead of glass, 2 small cheap towels. One bar of soap. Just Cheap cheap cheap! For the price we should have stayed at a Choice hotel.

"First Class Service"

5
10/08/2016

I stayec at and hostef a conference of 60 attendees for my govt agency. The service and banquet presentation was on par with any 5 Star Hotel. Both Mary Garcia and Gabe Barron went above and beyond lur expectations in making this a successful event. Also, we were happy to be there during a Managers Reception. The breakfast was buffet was presented nicely, and the choices were delicious. The outside pool area was beautiful for sitting outside, and enjoying the night breeze. Overall, this location was perfect for our needs, and I highly recommend you consider them for yours. You won't be disappointed.

"excellent hotel clean"

5
08/08/2016

very clean well located pool area very nice they had a b-b-q pit for guest use pool clean motel clean staff extremely helpful. was located close to place we had to go to would recommend to my family, friends, and co workers.

"great place"

4
06/08/2016

California Best westerns could learn a lot from this place (although there is nothing wrong with Calif Best westerns). This place is in a great location if you are using the airport. Huge nice free breakfast, large rooms, free shuttle (ok you need to tip him but still nearly free) and it was a great price.

"El Paso Business"

4
05/08/2016

Only problem I had was there was a restaurant stated on premise under amenities. There is no restaurant on premise currently open. A little disappointed about that. I got in late and was hoping to get a bite to eat, without having to leave the hotel.

"Good hotel"

4
31/07/2016

The room was really nice and clean and a little bit cold, beds were small but comfortable , bathroom was clean but the door did not closed very well, breakfast was really good, tv was ok not the best picture on it.

"Mildew, Wet Carpet Stay"

1
29/07/2016

Do not stay here at this location, not worth it. The rooms at this hotel are in bad shape and need to be updated. Pool is a chemical bath, looks nice but stinks!!! Lobby looks nice but not used. Finally got but in a better room but very hot for a few hours.

"Best hotel"

5
26/07/2016

Front desk staff is very friendly and professional. Housekeeping responded to my needs immediately which is a big plus when I travel on business. Their sales team Mary and Gabe will very helpful in providing us with information and with our group set up. Highly recommend this hotel for meetings and events.

Mauro P, Corporate Office- Management Company at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Maria G, Thank you for your review! We truly value our guests feedback and we are so happy to know that you enjoyed your stay with us at the Best Western Plus El Paso Airport. Next time you are back in El Paso we hope you come stay with us again! Warm Regards, Mauro Pina-Romero Best Western Plus El Paso Airport

"Driving through and needed a room"

4
20/07/2016

My 13 yo daughter and I decided to pull off to get gas at Costco and then decided to look for a room for the night. First we pulled into the nearby La Quinta, but the area seemed run down and not safe so we drove over to the BW. I had already checked rates on my phone so when I got to the front desk and was told their rates were $35 higher and they wouldn't match the rate, I sat in the lobby and booked through Expedia. The hotel was adequate with a nicer than average pool area and outdoor lawn area. The room was small and felt kind of dark since the only window looked into the hallway (it looked like all rooms were like this). Our room was clean for the most part, quiet enough for a hotel next to I10, and the breakfast was good.

Mauro P, Corporate Office- Management Company at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear DesertblondAZ, We sincerely thank you for taking the time to provide us with your feedback about your recent experience with us. Please know that we value your feedback and we will share it with our team to help us improve our service. Thank you for your preference and we hope next time you are in El Paso you may consider staying with us again. Warm regards, Mauro Pina- Romero Best Western Plus El Paso Airport

"Great staff, great amenities for the price, comfy beds"

4
20/07/2016

I stay at this hotel on a monthly basis. The beds are extremely comfortable, the staff is friendly and there are enough amenities to keep you occupied. Breakfast buffet in the morning is awesome. And if you bring your dancing shoes....there is a pretty cool bar downstairs on the Weekends......

Mauro P, Corporate Office- Management Company at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Steven F, Thank you for your review! It is much appreciated to know how our guests feel about us. It's always great to have returning guests and we welcome you with open arms every time. See you soon! Mauro Pina-Romero Best Western Plus El Paso Airport

"Ok"

3
19/07/2016

The room is not much more than ok. The bed was very comfortable. The curtains did not completely close so the light from the pool shined through. I would stay by myself but not with my family. Needs updating but great location by the airport. Close to expressway.

Mauro P, Corporate Office- Management Company at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Timbayer, Thank you for taking the time to provide us with your feedback about your stay with us recently. It's unfortunate to know that we didn't quite meet your expectations. I'd like for you to know that we value our guests reviews and assure you that much attention and efforts are made every day ensuring our guests have a pleasant stay with us. Our promise to every guest is to guarantee a happy and pleasant experience. Thus this was not the case with you, please know that we are continuously working to improve our service. Therefore, next time you travel to El Paso, I sincerely hope you allow us another opportunity to make things better for you. Warm regards, Mauro Pina-Romero Best Western Plus El Paso Airport

"BBQ Pool Weekend"

5
18/07/2016

I rented a room for the weekend for my daughter to enjoy the indoor/outdoor pool at Best Western Plus.It was great to see how friendly the staff was and they have a great courtyard to grill and couches to enjoy the outdoors. The beds are comfortable and we had a great time.

"Nice Relaxing Stay"

5
14/07/2016

This hotel is so conveniently located, you just can't beat it! It's situated right next to the freeway and airport, so there's no hassle getting around. Rooms were very well kept and clean. All of the staff I came into contact with were very friendly and courteous. Breakfast was great! The pool area was very relaxing and there are even fire pits which were great to hangout around at night. I will definitely be staying here again next time I visit!

"Awesome hotel"

5
13/07/2016

This hotel is one of the friendliest hotels I ever stay at. The front desk staff are so professional they will help you in all your needs. The courtyard area is so beautiful I enjoyed being at the pool it was so relaxing. I will recommend this hotel to everyone.

"Monica R and Kenny M"

5
10/07/2016

Had to fly down from Seattle and after a long day of travel I didn't want to go out for dinner so I went down to the bar. I had a burger made by Kenny M who came out to say hi and see how my food was. I had a couple of local beers that Monica R was very knowledgeable about. It was a nice way to end a long day of business travel.

"Great Atmosphere"

5
08/07/2016

When you walk in to the lobby, right away you will be struck with modern updates that have been done. The hotel staff are incredibly attentive and caring, and jump at the opportunity to help with any special requests. The room was great, the pillow top bed comfortable, everything worked perfectly and it was clean. The gym is great and have a wide variety of free weights and machines to get a great workout in. Breakfast is the best of any hotel I have ever stayed in, great selection ( I like the breakfast burritos). Overall a great night's sleep, and for me that is the most important.

"Awesome "

5
06/07/2016

Only stay here if you like great customer service and clean rooms, cause that's what you'll get here. Also, great convenient location. Everything you want is accessible from here. Did I mention the great customer service? Definitely check it out. You won't be disappointed.

"Great spot for fun and relaxation"

5
06/07/2016

This is a great hotel situated near the airport, so if you have an early flight, you're not more than 5 minutes away. You can even grab a Starbucks coffee on the way out, since there is one no more than 100ft away. Teddy's is a great little spot to have a few cocktails with some great music and dancing. The rooms are very nice and updated. The comfort of the beds is amazing! Where can I buy one of these mattresses? And pillows?! They've got plenty of meeting space if you're in need. An inviting pool I didn't have the opportunity to try out. Plenty of parking. Close proximity to some great restaurants and a couple of malls. The staff is amazing and very attentive to your needs. Great job, Best Western Plus on making my staycation an enjoyable one!

"Family Reunion"

5
29/06/2016

I went to visit family in El Paso and stayed at the at the Best Western plus. The front desk staff took great care of us. They are great with kids and pets. The pool is great. The rooms are very nice and clean. Next time we are in El Paso this will be our only choice. See you soon!

"Amazing Breakfast & Stay"

5
28/06/2016

Incredible staff, catered to our every whim, let us stay at pool after hours. Julia, Mary & Juleen from the front desk were especially attentive. The Burger Theory restaurant inside the hotel was wonderful, their breakfast was awesome, our waiter Rafael Amaya was amazing, the chef Mohammed must have trained at one of the top culinary schools in the country.

"best western"

5
28/06/2016

I went to stay at the Best Western Airport and had a wonderful stay. The staff was so friendly and very helpful. When in El Paso again this is were i will be staying. Hands down one of the best trip so far this year.

"Checkin staff not too helpful. There is only 1 elevator that serves this large hotel."

3
24/06/2016

Overall not a pleasant stay. Room was not particularly attractive. Staff not too helpful. This is an older hotel and needs a serious makeover. We booked online and Priceline showed the hotel as being a 3 1/2 Star Hotel. I don't think it's anywhere near 3 1/2 stars.

"Only 2 great things in El Paso"

5
22/06/2016

Besides touring the Huerco Tank Park, this hotel was just about the only good thing about El Paso. Great swimming pool, nice bar and great disc jockey who will play music even my husband danced and hence created a wonderful night full of dancing, and not to forget a very good, generous hot/cold buffet. There was a defect with the ventilation, but the good so outweighed this that will be fixed.

"Just o.k."

3
21/06/2016

Property is very average. Did not get told that a room only gets two breakfast tickets even though it is booked for 4 people! The pool area is nice but not monitored at all - so have to go in and ask for towels and no one is concerned about people drinking glass bottles of beer in the pool! No supervision at all. Also, smoking is allowed in the pool area which makes it very uncomfortable breathing conditions!

"Great location great satff"

5
17/06/2016

I was pleasantly surprised at how nice of a best western plus this is,the night club Teddy's they have seemed pretty happening and the breakfast was a complimentary good spread. Will definitely stay here next time I'm in El Paso . Rooms were spacious and seemed like they were upgraded.

"a moment for r&r"

5
09/06/2016

I get a good feeling when I come in the door and am greeted by the friendly staff. registering was so easy and prompt. walking into a nice clean room , is so relaxing. checking out was also very fast and courteous.....

"Very nice hotel "

5
02/06/2016

I was in El Paso for a business trip and stayed at the Best Western for 4 days and I had a real nice stay, for me it's real important because I travel 2 weeks are of the month and being away from home is hard and everyone there were friendly it was like home away from home. I'd an awesome time.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you so much for taking the time to write a review for our hotel. We are so happy that you enjoyed your stay and hopefully when you are back in the El Paso area, you will stop by and stay with us again. I will definitely let our employee's know you were happy with your stay. Thanks again. Sincerly, Alex General Manager

"Best hotel "

5
02/06/2016

We had a wonderful time at the Best Western this past weekend, their swimming pool is soooo nice the rooms are real nice and clean, the stuff real friendly and helpful...My family and I will stay there again when we go back to El Paso.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you so much for your awesome review. We are so excited to hear that you very much enjoyed your stay with us. We love to hear we are doing things the right way. We will be looking forward to your next visit at our property. Sincerly, Alex General Manager

"Memorial Weekend"

4
01/06/2016

I was really disappointed that the front desk lady said that the best taco place was el tacotote or taco cabana :( However, the club in the hotel made my stay alot funner. Who would of thought that the club was going to be a good time. I will definetly stay there again.

"Everything was Great!"

5
31/05/2016

From Check in... to Checkout everything was perfect! Our Room was clean, centrally located, we had not problems. Enjoyed breakfast... which is not alway easy when traveling with my Granddaughter (she was also please with everything.)

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Hi Karen So happy to hear you enjoyed your stay with us at the Best Western Plus. We love your kind of reviews. Thank you for taking the time to let us know we are doing things right. Hopefully the next time you are in El Paso, you will stop by and stay with us again. Sincerely, Alex General Manager

"Excellent Service"

5
30/05/2016

The desk clerks, maids, maitre d, bartender, all went out of their way to insure a pleasant stay. The pool area and courtyard were well maintained and fun to use. There were two large gas grills in the courtyard.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Hello Walter, Thank you for that awesome review. You made our day. Thank you so much and we all hope to see you at our hotel again very soon. Sincerely, Alex General Manager

"Business Stay"

5
24/05/2016

This hotel is top notch if you want a nice hotel that won't break your budget! The hotel is so close to many restaurants and stores even walking distance if you choose. The pool and hottub is a beautify way to unwind after a stressful day at work or traveling. I love the outdoor fire pit to relax and catch up your emails.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Hi Christine, Thank you for taking the time to do the awesome review of our hotel. We are so pleased that you enjoyed your stay with us. Please stop by and visit with us again when you are in the El Paso area. Thanks again. Sincerely, Alex General Manager

"Bad odor in our room; Not what we expected for a BW Plus.."

3
23/05/2016

We had a short stay; wasn't bad but we had a REALLY BAD odor in our room. It was fine when we got there but my bf and I woke up around 2:30am and there was a horrible smell in our room. It smelled just like sewer. I just sprayed some air freshener and we went back to sleep but it was HORRIBLE! Everything else was okay. Staff was nice, room was decent.

"Great location and great staff!"

5
17/05/2016

My husband and I stayed at this hotel couple of days ago and let me say that it was a great experience. All the staff very courteous with positive vibes and always willing to help us on finding directions. We loved that the location is very convenient it's not only close to the airport, to good restaurants, bars, shopping centers, and even medical centers in case of an emergency. We really want to thank all the staff for the great service especially to the young lady Marisol. She was very helpful on giving us recommendations of places to visit during our stay. See you soon.

"A few days in El Paso with my family "

5
10/05/2016

Hello I stayed there a few days ago and they have the best customer service! The lady in the from desk Marisol Nogueira attended me and my family with all the respect possible . She was very helpful and showed us around the hotel. My stay was very pleasant and will definitely be coming back with my family. Thank you

"Good location, hotel is "so-so""

2
09/05/2016

This hotel has a very strange layout which where my room was located, made it very difficult to get a luggage cart to my room, and when I did finally get to my room, the luggage cart wouldn't fit inside of my room. None of the TV channels were clear, all had some sort of "static". The pictures on the website make this place look really nice and looks are indeed deceiving in this case. The rooms are small, and partially "updated". Plumbing in my room sounded like it was about to explode. Towels need to be "updated". They are dingy and rough. Pillows are extremely uncomfortable. Bed was ok, but I didn't sleep well at all. The website also indicates there is a restaurant inside of this hotel. There is not. The only saving grace for this place was the staff, all of which were extremely friendly, helpful and professional. I have stayed at many other hotels in El Paso, all of which didn't offer the state rate for this particular trip which is why I ended up here. I won't be back.

"Nice Hotel!"

5
06/05/2016

I recently stayed at this Best Western just for one night and was very impressed! It's a good location. The rooms were clean and nicely decorated. The free breakfast was very good, and lots of options. I was most impressed with the pool/hot tub area, it was the most fancy pool area of this type of hotel, very nice, I was very impressed! In the pool area, there is also a game room with a pool table, foozball table, TV, etc, we didn't utilize that but it would be a great option for kids. In the center courtyard area, there's also some nice seating areas with bbq grills. It's obvious they've done ALOT of remodeling, especially the pool area and the exterior of the hotel and it's very well done. The only area I saw that needed some improvement was the bathroom of the room, it's just a little dated, but still very clean, but I'm sure with all the other remodeling and redecorating they're doing and have done, I'm sure it's on the agenda soon. All in all, it was a very nice hotel and if I had to stay in El Paso again, I would definitely stay at this Best Western!

"yes!"

5
27/04/2016

Yes!! It was as I already said very good. I already said that Mary was very helpful and the location was good. I already made out he survey and I do not have much else tosay so please let me go. humor

"Two Night Business Stay"

5
27/04/2016

I'm very pleased to have made the decision to spend the last two nights at the Best Western Plus Airport in El Paso. Hotels have always been expensive here. This is a great value. This older property has been nicely updated and improvements continue. The exercise facilty is unexpectedly well equipped and very nice and the breakfast buffet is outstanding.

"one night stay. . ."

2
26/04/2016

. . .turned in to non night stay! very dated place. over $100. 2 stars for the clerk Marisol - she was nice - only able to give us one bottle of water - room was horrible - toilet didn't flush, door didn't lock - there was an old dirty towel left on the chair (first thing we saw when walked in room) - maintenance would take an hour to fix lock - offered to move us to another room located in the back which would of caused us to take everything back to the car and start all over again! not worth the time or the stay at all! got our money back and went across the freeway to Homewood Suites and relaxed for about $20.00 more. this is the worst best western ever - maybe because holiday inn was built in the 60s or 70s? I don't know.

"Great breakfast staff!"

4
21/04/2016

The staff that runs the complimentary breakfast bar made this whole stay a pleasant experience for me. It is clear that they truly care about the customer - and creating a positive experience. This is a GREAT way to start the day while working in El Paso.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for the great feedback and I will personal make sure to pass along you kind word to our breakfast staff Thanks again, Alex H

"Great n Fun stay"

5
18/04/2016

Had a great stay. The pool is a great to lounge around, nice very clean room and wonderful staff. The breakfast was awesome. Teddy's was fun place to hang out. Will be back soon. I would recommend this hotel to everybody. Also a allowed us to have a dog stay with us.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Greeting Gerry R, I glad to see you enjoyed your stay at Hotel. Thank you for you kind words and we hope to see you and your pet back soon. Thank you, Alex H

"Nice courtyard"

4
17/04/2016

The room decor was nice and appeared clean, however, we found a water bottle from a previous guest, so.... The electrical circuits were overloaded and the bathroom was in need of repairs. The courtyard and pool areas were really nice with fire pits and a grill. I would recommend this hotel as our overall experience was good.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for your feedback. I would like to extend my apologies about the water bottle. Please let me know next time you are in town and I will personal check you room and sure everything in working order. We hope to see you back soon Sincerely, Alex H General Manager

"Really really thank the hotel so much"

5
26/03/2016

I'm really really thank the hotel so much to take a lot of searching to find my lost phone out, and the hotel also kindly to inform me this good news. I like this hotel, the bed of hotel is really confortable! The breakfast is also good,& healthy. It's quite to have a good dream when I stay inside the room. We also love the fevor of coffee that hotel provided. So in the future, when we come back El Paso every time, we'll still choose to stay at this Hotel.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Tassel, We are so pleased that we were able to locate your lost phone and get it returned to you. Thanks for your feedback. Our goal here at the Best Western Plus is to create great experiences for all of our guest. We will be looking forward to seeing you again the next time your travels bring you to El Paso. Sincerely, Alex H

"best western el paso"

4
24/03/2016

nice hotel very conveniently located if you are needing a hotel near the airport. Shuttle service runs even at 1:30 in the morning (although we did not use it because the rental car agency actually stuck around for us). Parking lot is a little crowded, but there is a nice bar on site! yet the rooms were quiet enough

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Denis Thank you for taking the time out of your busy schedule to do a survey for our hotel. Your feedback is very important to us. Yes, we have 24 hour shuttle service that will take you where you need to go at any hour. And our bar is the only place to be in El Paso. So glad you enjoyed your stay and hope to see you again at our property very soon. Sincerely, Alex H

"There is a lot to love here !"

4
23/03/2016

The not so good: you need to point out to management stuff you find wrong immediately. The more of a squeaky wheel you are the better your stay. I got some attitude from one of the breakfast waiter ladies and I made pointed this out to management and also some trash around the pool areas that should have been picked up a long time ago. The good: the rooms are ok, the free breakfast was good other than the attitude, the internet was great. The great: next to freeway and to many great food places, a dance place at location, a bar at location, a pool table there as well, I really loved the pool area setup and the small indoor/outdoor pool (it was really great for just about anyone). I liked it.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Hello, Thank you for taking the time to do the survey for our hotel. Thank you for pointing out the good and not so good. Your feedback is very important to us. We apologize for your not so good experience. But we are so glad that you did enjoy some of our great amenities. Our pool is one of the finest in El Paso and the choice of two bars on our property is ideal for ones that like to relax and have a cocktail or dance the night away. Please stop by and stay with us again when your travels bring you back to El Paso. Sincerely, Alex H

"VERY CLEAN!"

4
23/03/2016

the appearance going into my room was not pleasant, but once I entered my room, I could feel the cleanliness. My sheets were true white and pressed, towels smelled clean, well dusted room, clean TV Remote, nice view from the King Room I stayed in, bed was comfortable. I would stay here again.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Connie Thank you for taking the time to do a survey for our hotel. Your feedback is very important to us. We are sorry your first impression was not a pleasant one, but it is so good to hear that the rest of your stay was very enjoyable and that you found your room clean and fresh. We strive to ensure that our guests have a great experience when they stay with us. Please stop by and visit with us again when you are back in the El Paso area. Sincerely, Alex H

"Spring break vacation"

3
19/03/2016

We stayed in several hotels over this vacation, this location was just ok, i felt for the price we paid the bathroom door should have shut and the vent in the bathroom should not have been hanging down. The staff was professional and courteous, the hotel needs an upgrade, and be prepared, there is a club attached to the hotel with loud music blaring and a lot of hallway traffic until the am.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time to do a review of our hotel. Your feedback is very important to us. The issues that you brought to our attention about the bathroom have been addressed with our maintenance engineer and have been taken care of. Your satisfaction is important to us and we want all of our guests to have a great experience when they stay with us here at the Best Western Plus. I hope that you will consider staying with us again on your next visit to El Paso so that we can have another chance to provide you with a superior experience. Sincerely, Linda S.

"Stay at Best Western El Paso Airport"

2
13/03/2016

This hotel did not live up to our previous excellent experiences with Best Western hotels. The shower head was broken and sprayed water all over the bathroom. The TV was of poor quality and the strange way the controls worked was not explained to us. It was decent, but not commodious the way we have come to expect of other Best Western hotels

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking time out of your busy schedule to do a review of our hotel. We know your time is very important to you. Your feedback is very important to us and we will be using it to make improvements to ensure we offer a better experience for our guests in the future. On behalf of our entire team, we apologize for any inconvenience you experienced here at the Best Western Plus. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Linda S

"Good value"

4
08/03/2016

I generally prefer hotels where the windows can be opened. This hotel doesn't offer that but I had a good stay anyway. It is a well managed hotel with clean, quite rooms in a very convenient location. It has a fun fountain in the pool for kids, a good gym (with a C2 rowing machine :-))), and a broad range of breakfast choices... All at a fair price. The rooms and courtyard are remarkably quite given that the freeway is so close by. I had no highway noise at all in my room.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for taking the time to do a review of our hotel on your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a great experience for you and other guests in the future. We hope you will come back and see us again when you are in the El Paso area. Sincerely, Linda S

"Giant Cockroaches"

2
05/03/2016

after checking into my hotel room I was sitting on the bed when a 3" cockroach came out of the vent and crawled down the wall. i took a picture and killed it with a towel. I went to the front desk and showed it to the front end manager. She apoligized and told me this is a older hotel but they have sprayed, she then handed me 2 free drink tickets and told me she would take $10 dollars of my $139.00 rate. The next morning after killing its little brother I went to take a shower and there was no hot water and I mean none. There are Much better hotels in the area and i will never stay here again.( I am an Elite diamond Memmber)

"Very Pleased"

5
04/03/2016

Great hotel to stay in. The beds were very comfortable. The staff was pleasant during check in as well as out. The breakfast was great and plentiful! We will definitely come back to this hotel and hopefully get to enjoy the awesome looking pool the next trip!

"Great amenities and good location"

5
22/02/2016

Traveling with a group, they offered a group rate, breakfast buffet with yogurts, fresh fruit, eggs, hash browns, meat, pastries, cereal, coffee, all included in the rate. Indoor/outdoor pool areas were nice, not huge but nice seating areas with fire pits. Very close location to outdoor mall, restaurants, and airport. Very close to the freeway but did not hear any noise from neighboring rooms or the freeway. Workout room was smaller but had all updated machines and equipment. I would recommend this hotel, doesn't have a fancy appearance but very nice pluses.

"Last night of a 2 week vacation "

5
10/02/2016

As we are heading home from a long trip which includes family get together, laying a parent in his final resting place and sightseeing we ended up here. I am so glad we did. The place is gorgeous with it's courtyards of flamed centerpieces and a 1/2 covered and 1/2 outdoor and let's not forget the whirlpool. Being a bit small, it is perfect for me. Upon arrival the room we wanted wasn't ready but the management had a better one on the 1st floor that was ready. Sorry about the blurry pictures, but you get the idea.

"Persnal"

3
10/02/2016

Liked everything about the services provided and the staff. Thought the room was small and very basic. Really didn't like the fact that the only window in the room looked out into the hallway, made the room very noisy and dark.

"Best Western, El Paso"

3
05/02/2016

Although the location is identified as a Best Western Plus, i my opinion it does not meet the standards of a Plus site. The physical location does not meet the standards of the other Plus location I have visited.

"Affordable and clean room"

3
04/02/2016

An older hotel, but clean and had everything we needed. King Bed, TV, coffee maker, washing facilities ($2 per load to wash or dry). Nice large outside area, fire pits, well lit. It has a restaurant (Sushi Bar) so went out for Mexican food. They allowed us in our room 2 hrs prior to check in which we really appreciated,

"Business Travel stop"

4
11/01/2016

Nice and clean property given the building's age. Community areas and rooms clean and neat. Location is right off I-10 and convenient to the airport, restaurants and shopping. Breakfast is not advertised as part of the hotel stay but the front desk staff did give me a voucher when I asked. The courtyard is a neat area with a half indoor/half outdoor pool as well as gas fire pits and sitting areas. Overall a good place to stay with children.

"noisy room"

5
06/01/2016

The hotel was right on ,but I did have a problem with the noise. it was very hard to sleep or lack off. the rest of the hotel was great, the room was spacious, clean. The next morning the breakfast was excellent. Very good and had a good variety of breakfast items. I also loved the airport shuttle to and from the airport

"Good Stay"

4
04/12/2015

Overall it was a good stay. Would return if we go back to El Paso. Close to where we needed to go and a straight shot from home to hotel. Beds were comfortable and the breakfast was awesome. Plenty of things to chose from. The gentleman in breakfast bar was very attentive and friendly. Check in and check out was easy.

"Impossible to Sleep"

1
27/11/2015

We thought this hotel was pretty good when we arrived. It's clean, the beds are comfortable enough and the bathrooms are big. But, as it turns out, the bar plays music so loud we can hear it clearly in our room. It's impossible to sleep. We called the front desk and were told that there's nothing they can do, and it'll stop at 1:45. AM. We'll be leaving after tonight.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9157786411. Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

"OK - Just for one night!"

2
27/11/2015

In preparation for an early flight, I hastily booked here and it was just barely acceptable. Upon arrival, I waited at the front desk while the clerk chatted with friends; it was clear that my presence was a nuisance throughout the check-in process. I booked through Travelocity, which the clerk notified me meant that breakfast was not included. The small room smelled like cigarette smoke (it was a non-smoking room). The balcony room that I booked featured a view of filth and uncompleted construction projects (see photos). There was loud music playing in the pool area; we called at 10:30pm and they promptly turned it off.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Once again I would like to extend my apologies that the did not welcome you as soon as you arrived and any negative experience you had at the Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9157786411. Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

"Hallway carpet needs cleaning"

4
22/11/2015

the room was very clean and the bed exceptionally comfortable but the hallway close to the pool needs vacuuming. The free hot breakfast buffet was quite good but had the same foods for 3 of the 4 mornings I stayed. The free internet was good. The check-in was slow - having only 1 person available. The indoor/outdoor pool was warm but it was only an outdoor pool with an overhang for part of it.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Kathleen E, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The Hotel has addressed the concern of our hallways. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 9157786411. Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

"Great Stay"

5
16/11/2015

Nice hotel, great pool and breakfast buffet has a good variety of healthy food. The Buffet manager went out of his way to look after all of the patrons. Our room had a king size bed and it was very comfortable . Everything was close by, ie : airport, university and freeway. Would definitely stay here again

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear John, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me at 915-778-6411. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Alex Herrera BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

"Okay for Families"

3
14/11/2015

This hotel is a great bargain for families on a budget - but not for a business traveler. The bed was comfortable and the bathroom was spacious. Just not enough power outlets in the room. And the air conditioning/heating was difficult to control.

"Clean, Comfortable, Convenient"

4
12/11/2015

I was only staying in El Paso because I had a flight the next morning, so I wanted to stay near the airport. The room was clean and comfortable. The hotel is close to the airport and at least one good restaurant.

"Best Amenities and Relaxation"

5
10/11/2015

This hotel has all the best amenities including pool, fitness room, gameroom, and onsite restaurant and bar. No complicated policies for check-in, check-out, wifi, breakfast, or debit cards. Just book, arrive and relax!

"Misleading Promises"

2
27/10/2015

The Best Western PLUS El Paso Airport Center in El Paso, Texas is a large, impersonal facility with an unfortunate attitude. The registration desk staff seem undertrained in customer service and relations. They seemed to prefer to be invisible. We would not have stayed there a second night.

"Filthy"

1
22/10/2015

Room #145 at Best Western Plus El Paso Airport. Filthy. I killed a cockroach that came from down the bed. The shower head was broken. A hole in the bathroom, which could not be well covered by a square cover, showed inside some dead coackroaches and mouse traps. The ceiling of the bathroom showed signs of heavy mold. The room had cigarrette smoke odor. TV programming not HD. Noisy A/C. A really bad experience. Thankfully the nightmare was only for one night.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Antonio Gallegos, On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Please contact me directly at 9157786411 so can make it right for you . Sincerely, Alex Herrera General Manager BEST WESTERN PLUS El Paso Airport Hotel & Conference Center

"Difficult hotel to review"

2
20/10/2015

Public areas were nice. Hotel rooms were not. Full breakfast was appreciated. Lobby was always clean. Patio, pool and jacuzzi should have been cleaned more frequently. The hotel rooms did not, in my opinion, warrant the "Plus" designation. The lobby and public areas did warrant this designation. I won't stay at this hotel again until hotel rooms are remodeled - new carpet, bathroom walls, chairs.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Matthews, NC, I'm gald to hear the you enjoyed our breakfast and public space. The Hotel was just updated a year ago ad we will continue to do updates including the guest rooms. I would like to invite you to return and I personally make sure the next room is up to your standards Sincerely, Alex Herrera General Manager Best Western Plus

"Mostly updated"

3
16/10/2015

It looks nice from the outside and my room has a lot of updated amenities including a very nice big widescreen TV. A few touches are still missing including the fact that the AC is very noisy and bathroom ceiling is extremely old. Overall very clean and the pool is extremely nice. Nice location.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Jonathan, Thank you for your kind words. The hotel will change out the AC and look into the ceiling. I hope to see you again. Thank you for staying with us. Alex Herrera General Manager Best Western Plus

"Old hotel - new name"

2
12/10/2015

Our family was visiting El Paso and stayed a couple of days at this hotel. The room with the two queen sized beds that we ordered had the smallest queens I have ever seen. So we asked for a room with a king sized bed and were given a room for a handicapped person that had been altered to meet the needs of a handicapped person. This didn't suit our needs so we were once again back to the front desk to ask for another room. The room was dirty, there were stains all over the carpet and I got stuck twice in the bathroom because the door was coming apart. A taxi driver told us that this was an older hotel that had recently been renamed. Their breakfast buffet contained a lot of unhealthy foods and very little healthy - fruit was almost non existent and if you didn't get there early you were out of luck in getting a grapefruit. We are Best Western members and were very disappointed with this hotel. It badly needs an update.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Lynn, I'm sorry to hear that your experiance at our Hotel did not meet your standards. We added a wheat grain waffle mix and other health items to our breakfast menu. I hope you can give us another try. Please just contact me personally and I make sure that you have the room you need and I would love you to try our new items. Sincerely, Alex Herrera General Manager Best Western Plus

"Nice place but a little outdated for the price"

3
09/10/2015

I stayed in one of the older rooms on the backside of the hotel. The hotel only has elevators in its newer section by the sushi restaurant. Where I was placed the carpets and we're worn and badly needed to be replaced. The room was spacious and clean but the Do rates were the same as the rates at the Hilton. This hotel is just a bit overpriced, in in my opinion. The breakfast offered was wonderful. It's choices ranged from the normal pancake breakfast fare and included choices that you would only see in El Paso. I did love that.

LindaS501, Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
TH The Hotel works hard on trying to meet all our guest needs and give them the best value. The hotel continues to update the guest room and take the voice of the costumer very seriously. I want " Thank You" for your feedback. Please see me when you return to discuss. Sincerely, Alex Herrera Best Western Plus

"Keep your map with you, and don't forget your tip money for breakfast"

3
06/10/2015

We almost exclusively choose Best Western, and whenever possible a Best Western Plus. This hotel is "plus" in the sense that it has a large courtyard, outdoor grill, swimming pool, whirlpool, and game room. This was the day I chose to do laundry, and I thought I was going to lose my mind. Getting to the laundry room from our room involved a key entry to cross the courtyard each time, or a walk all the way to the front and then over to the other building. They will give you a map when you check in, and I suggest that you keep it with you, although I'll admit that you may very well be smarter than I am. At a previous Best Western stay, on a previous road trip, we were told by the woman caring for the exceptionally nice breakfast area that Best Western prohibited tip jars, and I don't ever see them. At this hotel, they will give you a little card to take in for your breakfast, and the card makes mention that tip is not included. There is also a large sticker on the buffet "Gratuity is not included. " The whirlpool wasn't working the day we were there, but everything else was in good order. The room was clean, the bed was comfortable, and we felt safe.

"GREAT STAY!!!!!"

5
01/10/2015

I came into town and was immediately rushed to the hospital for emergency surgery. Afterwards I was totally alone and not well in a town I never visited. This hotel was so comfortable and clean AND the staff were total angels. One of the hotel clerks (Marissa) even went and got my prescriptions filled when I could neither drive nor stand. They made sure I had every comfort that I would have in my own home. Every person was attentive and brought me things when I could barely stand up. I travel often but this hotel staff I will never forget. I am eternally grateful.

"Old but comfortable"

3
25/09/2015

This hotel is a bit old and looks a little worn from age. The bed was comfortable, the breakfast was awesome. We had the pleasure of having 60 rooms occupied by the French Air Force and they still managed to keep our room clean and the food plentiful. The only drawbacks were the lack of a microwave and no space to put toiletries as we were placed in a handicapped room.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Greetings Peter, My apologies that the hotel could not provide you with your request for a Microwave. If you find yourself in El Paso, please allow us another opportunity to make a better experience. Just contact me personally and I'll give you a free upgrade. hope to hear from you soon. Sincerely Alex Herrera General Manager Best Western Plus El Paso Airport

"A Great Airport Hotel"

4
20/09/2015

I stayed 2 nights and used the shuttle for pickup, return and dinner restaurants. The staff is great and the property is newly renovated. The restaurant has a good breakfast and it's a Sushi restaurant after that. I don't do Sushi and there is no water near El Paso. There is a private club attached. The bar seems like an afterthought and is small. The bright side is the bar tender is acquainted with a hooker that's on property.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Ron, Thank you for your kind word. I'm glad you enjoyed your stay at our hotel. The Hotel takes guest comments seriously and will address your concerns with the hotel employees involved. Thank you for the feedback Alex Herrera General Manager Best Western El Paso Airport

"Annual fund raising event for the first time at this hotel."

5
15/09/2015

This was the first time the event was held at this hotel. From the planning stages to the set up to the event itself, everything was done first class. The staff was outstanding, the accommodations of 20 guest rooms was excellent. We will definitely make this our hotel for our annual events in the future.

LindaS501, General Manager at BEST WESTERN PLUS El Paso Airport Hotel & Conference Center, responded to this review
Dear Eppdlion, I'm so happy to hear that you plan to us the hotel next year. I'm glad you and your group enjoyed you stay. Can't wait to see you all again. Thank you, Alex Herrera General Manager Best Western Plus El Paso Airport